id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
cjfa-48223	Acikdilli, Gaye; Bugra Soylu, Abdullah	Service Trust, Loyalty, and Satisfaction: Do Clients Prefer Insurance Firms or Agencies? Evidence from Turkey	2024	18	.pdf	application/pdf	6287	401	49	Yet, how trust in insurance agencies affects the loyalty of insurance customers has not been a focus in academic literature. An- dreassen and Lanseng (1997) reported insurance firms had a higher impact on the loyalty levels of insurance customers than the agencies and, where the per- ceived service quality is of high quality, corporate image influences custom- er loyalty.	cache/cjfa-48223.pdf	txt/cjfa-48223.txt