id	sid	tid	token	lemma	pos
cjfa-48223	1	1	date	date	NOUN
cjfa-48223	1	2	of	of	ADP
cjfa-48223	1	3	submission	submission	NOUN
cjfa-48223	1	4	:	:	PUNCT
cjfa-48223	1	5	january	january	PROPN
cjfa-48223	1	6	16	16	NUM
cjfa-48223	1	7	,	,	PUNCT
cjfa-48223	1	8	2023	2023	NUM
cjfa-48223	1	9	;	;	PUNCT
cjfa-48223	1	10	date	date	NOUN
cjfa-48223	1	11	of	of	ADP
cjfa-48223	1	12	acceptance	acceptance	NOUN
cjfa-48223	1	13	:	:	PUNCT
cjfa-48223	1	14	august	august	PROPN
cjfa-48223	1	15	15	15	NUM
cjfa-48223	1	16	,	,	PUNCT
cjfa-48223	1	17	2023	2023	NUM
cjfa-48223	1	18	.	.	PUNCT
cjfa-48223	2	1	*	*	PUNCT
cjfa-48223	2	2	contact	contact	NOUN
cjfa-48223	2	3	information	information	NOUN
cjfa-48223	2	4	(	(	PUNCT
cjfa-48223	2	5	corresponding	correspond	VERB
cjfa-48223	2	6	author	author	NOUN
cjfa-48223	2	7	):	):	PUNCT
cjfa-48223	2	8	gacikdilli@bowiestate.edu	gacikdilli@bowiestate.edu	PROPN
cjfa-48223	2	9	,	,	PUNCT
cjfa-48223	2	10	college	college	NOUN
cjfa-48223	2	11	of	of	ADP
cjfa-48223	2	12	business	business	NOUN
cjfa-48223	2	13	,	,	PUNCT
cjfa-48223	2	14	department	department	NOUN
cjfa-48223	2	15	of	of	ADP
cjfa-48223	2	16	entrepreneurship	entrepreneurship	NOUN
cjfa-48223	2	17	and	and	CCONJ
cjfa-48223	2	18	marketing	marketing	NOUN
cjfa-48223	2	19	innovation	innovation	NOUN
cjfa-48223	2	20	,	,	PUNCT
cjfa-48223	2	21	14000	14000	NUM
cjfa-48223	2	22	jericho	jericho	PROPN
cjfa-48223	2	23	park	park	PROPN
cjfa-48223	2	24	rd	rd	PROPN
cjfa-48223	2	25	.	.	PROPN
cjfa-48223	2	26	,	,	PUNCT
cjfa-48223	2	27	20715	20715	NUM
cjfa-48223	2	28	bowie	bowie	NOUN
cjfa-48223	2	29	,	,	PUNCT
cjfa-48223	2	30	maryland	maryland	PROPN
cjfa-48223	2	31	,	,	PUNCT
cjfa-48223	2	32	usa	usa	PROPN
cjfa-48223	2	33	,	,	PUNCT
cjfa-48223	2	34	phone	phone	NOUN
cjfa-48223	2	35	:	:	PUNCT
cjfa-48223	2	36	+1	+1	PROPN
cjfa-48223	2	37	301	301	NUM
cjfa-48223	2	38	860	860	NUM
cjfa-48223	2	39	4735	4735	NUM
cjfa-48223	2	40	;	;	PUNCT
cjfa-48223	2	41	orcid	orcid	PROPN
cjfa-48223	3	1	i	i	NOUN
cjfa-48223	3	2	d	d	NOUN
cjfa-48223	3	3	:	:	PUNCT
cjfa-48223	3	4	https://orcid.org/0000-0002-7700-7134	https://orcid.org/0000-0002-7700-7134	NOUN
cjfa-48223	3	5	.	.	PUNCT
cjfa-48223	4	1	*	*	PUNCT
cjfa-48223	4	2	*	*	PUNCT
cjfa-48223	4	3	contact	contact	NOUN
cjfa-48223	4	4	information	information	NOUN
cjfa-48223	4	5	:	:	PUNCT
cjfa-48223	4	6	absoylu@baskent.edu.tr	absoylu@baskent.edu.tr	PROPN
cjfa-48223	4	7	,	,	PUNCT
cjfa-48223	4	8	faculty	faculty	NOUN
cjfa-48223	4	9	of	of	ADP
cjfa-48223	4	10	commercial	commercial	ADJ
cjfa-48223	4	11	sciences	sciences	PROPN
cjfa-48223	4	12	,	,	PUNCT
cjfa-48223	4	13	department	department	NOUN
cjfa-48223	4	14	of	of	ADP
cjfa-48223	4	15	insurance	insurance	NOUN
cjfa-48223	4	16	,	,	PUNCT
cjfa-48223	4	17	fatih	fatih	PROPN
cjfa-48223	4	18	sultan	sultan	PROPN
cjfa-48223	4	19	,	,	PUNCT
cjfa-48223	4	20	baglica	baglica	PROPN
cjfa-48223	4	21	kampusu	kampusu	PROPN
cjfa-48223	4	22	,	,	PUNCT
cjfa-48223	4	23	eskisehir	eskisehir	PROPN
cjfa-48223	4	24	yolu	yolu	PROPN
cjfa-48223	4	25	18.km	18.km	NUM
cjfa-48223	4	26	,	,	PUNCT
cjfa-48223	4	27	06790	06790	NUM
cjfa-48223	4	28	etimesgut	etimesgut	NOUN
cjfa-48223	4	29	,	,	PUNCT
cjfa-48223	4	30	ankara	ankara	PROPN
cjfa-48223	4	31	,	,	PUNCT
cjfa-48223	4	32	turkey	turkey	PROPN
cjfa-48223	4	33	,	,	PUNCT
cjfa-48223	4	34	phone	phone	NOUN
cjfa-48223	4	35	:	:	PUNCT
cjfa-48223	4	36	+90	+90	NOUN
cjfa-48223	4	37	312	312	NUM
cjfa-48223	4	38	246	246	NUM
cjfa-48223	4	39	6829	6829	NUM
cjfa-48223	4	40	;	;	PUNCT
cjfa-48223	4	41	orcid	orcid	NOUN
cjfa-48223	5	1	i	i	NOUN
cjfa-48223	5	2	d	d	NOUN
cjfa-48223	5	3	:	:	PUNCT
cjfa-48223	5	4	https://orcid	https://orcid	PROPN
cjfa-48223	5	5	.	.	PUNCT
cjfa-48223	5	6	org/0000	org/0000	NOUN
cjfa-48223	5	7	-	-	PUNCT
cjfa-48223	5	8	0001	0001	NUM
cjfa-48223	5	9	-	-	PUNCT
cjfa-48223	5	10	8119	8119	NUM
cjfa-48223	5	11	-	-	PUNCT
cjfa-48223	5	12	369x	369x	NOUN
cjfa-48223	5	13	.	.	PUNCT
cjfa-48223	6	1	copernican	copernican	PROPN
cjfa-48223	6	2	journal	journal	PROPN
cjfa-48223	6	3	of	of	ADP
cjfa-48223	6	4	finance	finance	PROPN
cjfa-48223	6	5	&	&	CCONJ
cjfa-48223	6	6	accounting	accounting	PROPN
cjfa-48223	6	7	e	e	PROPN
cjfa-48223	6	8	-	-	PROPN
cjfa-48223	6	9	issn	issn	PROPN
cjfa-48223	6	10	2300	2300	NUM
cjfa-48223	6	11	-	-	SYM
cjfa-48223	6	12	3065	3065	NUM
cjfa-48223	6	13	p	p	PROPN
cjfa-48223	6	14	-	-	PUNCT
cjfa-48223	6	15	issn	issn	PROPN
cjfa-48223	6	16	2300	2300	NUM
cjfa-48223	6	17	-	-	SYM
cjfa-48223	6	18	12402023	12402023	NUM
cjfa-48223	6	19	,	,	PUNCT
cjfa-48223	6	20	volume	volume	NOUN
cjfa-48223	6	21	12	12	NUM
cjfa-48223	6	22	,	,	PUNCT
cjfa-48223	6	23	issue	issue	NOUN
cjfa-48223	6	24	2	2	NUM
cjfa-48223	6	25	acikdilli	acikdilli	NOUN
cjfa-48223	6	26	,	,	PUNCT
cjfa-48223	6	27	g.	g.	PROPN
cjfa-48223	6	28	,	,	PUNCT
cjfa-48223	6	29	&	&	CCONJ
cjfa-48223	6	30	soylu	soylu	PROPN
cjfa-48223	6	31	,	,	PUNCT
cjfa-48223	6	32	a.b	a.b	PROPN
cjfa-48223	6	33	.	.	PROPN
cjfa-48223	6	34	(	(	PUNCT
cjfa-48223	6	35	2023	2023	NUM
cjfa-48223	6	36	)	)	PUNCT
cjfa-48223	6	37	.	.	PUNCT
cjfa-48223	7	1	service	service	NOUN
cjfa-48223	7	2	trust	trust	PROPN
cjfa-48223	7	3	,	,	PUNCT
cjfa-48223	7	4	loyalty	loyalty	NOUN
cjfa-48223	7	5	,	,	PUNCT
cjfa-48223	7	6	and	and	CCONJ
cjfa-48223	7	7	satisfaction	satisfaction	NOUN
cjfa-48223	7	8	:	:	PUNCT
cjfa-48223	7	9	do	do	AUX
cjfa-48223	7	10	clients	client	NOUN
cjfa-48223	7	11	prefer	prefer	VERB
cjfa-48223	7	12	insurance	insurance	NOUN
cjfa-48223	7	13	firms	firm	NOUN
cjfa-48223	7	14	or	or	CCONJ
cjfa-48223	7	15	agencies	agency	NOUN
cjfa-48223	7	16	?	?	PUNCT
cjfa-48223	8	1	evidence	evidence	NOUN
cjfa-48223	8	2	from	from	ADP
cjfa-48223	8	3	turkey	turkey	PROPN
cjfa-48223	8	4	.	.	PUNCT
cjfa-48223	9	1	copernican	copernican	PROPN
cjfa-48223	9	2	journal	journal	PROPN
cjfa-48223	9	3	of	of	ADP
cjfa-48223	9	4	finance	finance	PROPN
cjfa-48223	9	5	&	&	CCONJ
cjfa-48223	9	6	accounting	accounting	PROPN
cjfa-48223	9	7	,	,	PUNCT
cjfa-48223	9	8	12(2	12(2	NUM
cjfa-48223	9	9	)	)	PUNCT
cjfa-48223	9	10	,	,	PUNCT
cjfa-48223	9	11	9–26	9–26	NOUN
cjfa-48223	9	12	.	.	PUNCT
cjfa-48223	10	1	http://dx.doi.org/10.12775/cjfa.2023.008	http://dx.doi.org/10.12775/cjfa.2023.008	PROPN
cjfa-48223	10	2	gaye	gaye	PROPN
cjfa-48223	10	3	acikdilli	acikdilli	PROPN
cjfa-48223	10	4	*	*	PUNCT
cjfa-48223	11	1	bowie	bowie	PROPN
cjfa-48223	11	2	state	state	PROPN
cjfa-48223	11	3	university	university	PROPN
cjfa-48223	11	4	abdullah	abdullah	PROPN
cjfa-48223	11	5	bugra	bugra	VERB
cjfa-48223	11	6	soylu	soylu	PROPN
cjfa-48223	11	7	*	*	PROPN
cjfa-48223	11	8	*	*	PROPN
cjfa-48223	11	9	baskent	baskent	PROPN
cjfa-48223	11	10	university	university	NOUN
cjfa-48223	11	11	service	service	NOUN
cjfa-48223	11	12	trust	trust	PROPN
cjfa-48223	11	13	,	,	PUNCT
cjfa-48223	11	14	loyalty	loyalty	NOUN
cjfa-48223	11	15	,	,	PUNCT
cjfa-48223	11	16	and	and	CCONJ
cjfa-48223	11	17	satisfaction	satisfaction	NOUN
cjfa-48223	11	18	:	:	PUNCT
cjfa-48223	11	19	do	do	AUX
cjfa-48223	11	20	clients	client	NOUN
cjfa-48223	11	21	prefer	prefer	VERB
cjfa-48223	11	22	insurance	insurance	NOUN
cjfa-48223	11	23	firms	firm	NOUN
cjfa-48223	11	24	or	or	CCONJ
cjfa-48223	11	25	agencies	agency	NOUN
cjfa-48223	11	26	?	?	PUNCT
cjfa-48223	12	1	evidence	evidence	NOUN
cjfa-48223	12	2	from	from	ADP
cjfa-48223	12	3	turkey	turkey	NOUN
cjfa-48223	12	4	keywords	keyword	NOUN
cjfa-48223	12	5	:	:	PUNCT
cjfa-48223	12	6	insurance	insurance	NOUN
cjfa-48223	12	7	,	,	PUNCT
cjfa-48223	12	8	agency	agency	NOUN
cjfa-48223	12	9	,	,	PUNCT
cjfa-48223	12	10	servqual	servqual	ADJ
cjfa-48223	12	11	,	,	PUNCT
cjfa-48223	12	12	consumers	consumer	NOUN
cjfa-48223	12	13	,	,	PUNCT
cjfa-48223	12	14	satisfaction	satisfaction	NOUN
cjfa-48223	12	15	,	,	PUNCT
cjfa-48223	12	16	turkey	turkey	PROPN
cjfa-48223	12	17	.	.	PUNCT
cjfa-48223	13	1	j	j	PROPN
cjfa-48223	13	2	e	e	PROPN
cjfa-48223	13	3	l	l	PROPN
cjfa-48223	13	4	classification	classification	NOUN
cjfa-48223	13	5	:	:	PUNCT
cjfa-48223	13	6	m31	m31	NOUN
cjfa-48223	13	7	,	,	PUNCT
cjfa-48223	13	8	g52	g52	NOUN
cjfa-48223	13	9	.	.	PUNCT
cjfa-48223	14	1	abstract	abstract	ADJ
cjfa-48223	14	2	:	:	PUNCT
cjfa-48223	15	1	insurance	insurance	NOUN
cjfa-48223	15	2	services	service	NOUN
cjfa-48223	15	3	are	be	AUX
cjfa-48223	15	4	based	base	VERB
cjfa-48223	15	5	on	on	ADP
cjfa-48223	15	6	trust	trust	NOUN
cjfa-48223	15	7	.	.	PUNCT
cjfa-48223	16	1	customers	customer	NOUN
cjfa-48223	16	2	’	'	PUNCT
cjfa-48223	16	3	trust	trust	NOUN
cjfa-48223	16	4	is	be	AUX
cjfa-48223	16	5	limited	limit	VERB
cjfa-48223	16	6	to	to	ADP
cjfa-48223	16	7	assessing	assess	VERB
cjfa-48223	16	8	companies	company	NOUN
cjfa-48223	16	9	and	and	CCONJ
cjfa-48223	16	10	agents	agent	NOUN
cjfa-48223	16	11	.	.	PUNCT
cjfa-48223	17	1	providers	provider	NOUN
cjfa-48223	17	2	measure	measure	VERB
cjfa-48223	17	3	trust	trust	NOUN
cjfa-48223	17	4	,	,	PUNCT
cjfa-48223	17	5	loyalty	loyalty	NOUN
cjfa-48223	17	6	,	,	PUNCT
cjfa-48223	17	7	and	and	CCONJ
cjfa-48223	17	8	satisfaction	satisfaction	NOUN
cjfa-48223	17	9	of	of	ADP
cjfa-48223	17	10	clients	client	NOUN
cjfa-48223	17	11	who	who	PRON
cjfa-48223	17	12	had	have	VERB
cjfa-48223	17	13	claims	claim	NOUN
cjfa-48223	17	14	under	under	ADP
cjfa-48223	17	15	their	their	PRON
cjfa-48223	17	16	insurance	insurance	NOUN
cjfa-48223	17	17	policies	policy	NOUN
cjfa-48223	17	18	.	.	PUNCT
cjfa-48223	18	1	structural	structural	ADJ
cjfa-48223	18	2	equation	equation	NOUN
cjfa-48223	18	3	modeling	modeling	NOUN
cjfa-48223	18	4	was	be	AUX
cjfa-48223	18	5	used	use	VERB
cjfa-48223	18	6	to	to	PART
cjfa-48223	18	7	evaluate	evaluate	VERB
cjfa-48223	18	8	relationships	relationship	NOUN
cjfa-48223	18	9	between	between	ADP
cjfa-48223	18	10	insurance	insurance	NOUN
cjfa-48223	18	11	agencies	agency	NOUN
cjfa-48223	18	12	,	,	PUNCT
cjfa-48223	18	13	companies	company	NOUN
cjfa-48223	18	14	,	,	PUNCT
cjfa-48223	18	15	and	and	CCONJ
cjfa-48223	18	16	consumer	consumer	NOUN
cjfa-48223	18	17	loyalty	loyalty	NOUN
cjfa-48223	18	18	using	use	VERB
cjfa-48223	18	19	the	the	DET
cjfa-48223	18	20	servqual	servqual	ADJ
cjfa-48223	18	21	scale	scale	NOUN
cjfa-48223	18	22	.	.	PUNCT
cjfa-48223	19	1	a	a	DET
cjfa-48223	19	2	survey	survey	NOUN
cjfa-48223	19	3	of	of	ADP
cjfa-48223	19	4	the	the	DET
cjfa-48223	19	5	turkish	turkish	ADJ
cjfa-48223	19	6	insurance	insurance	NOUN
cjfa-48223	19	7	marketplace	marketplace	NOUN
cjfa-48223	19	8	reveals	reveal	VERB
cjfa-48223	19	9	that	that	SCONJ
cjfa-48223	19	10	service	service	NOUN
cjfa-48223	19	11	quality	quality	NOUN
cjfa-48223	19	12	,	,	PUNCT
cjfa-48223	19	13	customer	customer	NOUN
cjfa-48223	19	14	satisfaction	satisfaction	NOUN
cjfa-48223	19	15	,	,	PUNCT
cjfa-48223	19	16	and	and	CCONJ
cjfa-48223	19	17	trust	trust	NOUN
cjfa-48223	19	18	in	in	ADP
cjfa-48223	19	19	the	the	DET
cjfa-48223	19	20	agency	agency	NOUN
cjfa-48223	19	21	and	and	CCONJ
cjfa-48223	19	22	insurance	insurance	NOUN
cjfa-48223	19	23	comhttp://dx.doi.org/10.12775/cjfa.2023.008	comhttp://dx.doi.org/10.12775/cjfa.2023.008	NOUN
cjfa-48223	19	24	gaye	gaye	NOUN
cjfa-48223	19	25	acikdilli	acikdilli	PROPN
cjfa-48223	19	26	,	,	PUNCT
cjfa-48223	19	27	abdullah	abdullah	PROPN
cjfa-48223	19	28	bugra	bugra	PROPN
cjfa-48223	19	29	soylu1010	soylu1010	PROPN
cjfa-48223	19	30	panies	panie	NOUN
cjfa-48223	19	31	have	have	VERB
cjfa-48223	19	32	significant	significant	ADJ
cjfa-48223	19	33	effects	effect	NOUN
cjfa-48223	19	34	on	on	ADP
cjfa-48223	19	35	loyalty	loyalty	NOUN
cjfa-48223	19	36	.	.	PUNCT
cjfa-48223	20	1	moreover	moreover	ADV
cjfa-48223	20	2	,	,	PUNCT
cjfa-48223	20	3	turkish	turkish	ADJ
cjfa-48223	20	4	customers	customer	NOUN
cjfa-48223	20	5	’	'	PUNCT
cjfa-48223	20	6	trust	trust	NOUN
cjfa-48223	20	7	reveals	reveal	VERB
cjfa-48223	20	8	greater	great	ADJ
cjfa-48223	20	9	loyalty	loyalty	NOUN
cjfa-48223	20	10	to	to	ADP
cjfa-48223	20	11	the	the	DET
cjfa-48223	20	12	individual	individual	ADJ
cjfa-48223	20	13	agency	agency	NOUN
cjfa-48223	20	14	than	than	ADP
cjfa-48223	20	15	to	to	ADP
cjfa-48223	20	16	insurance	insurance	NOUN
cjfa-48223	20	17	firms	firm	NOUN
cjfa-48223	20	18	.	.	PUNCT
cjfa-48223	20	19	 	 	SPACE
cjfa-48223	21	1	introduction	introduction	NOUN
cjfa-48223	21	2	 	 	SPACE
cjfa-48223	21	3	introduction	introduction	NOUN
cjfa-48223	21	4	the	the	DET
cjfa-48223	21	5	insurance	insurance	NOUN
cjfa-48223	21	6	sector	sector	NOUN
cjfa-48223	21	7	has	have	VERB
cjfa-48223	21	8	a	a	DET
cjfa-48223	21	9	significant	significant	ADJ
cjfa-48223	21	10	role	role	NOUN
cjfa-48223	21	11	in	in	ADP
cjfa-48223	21	12	the	the	DET
cjfa-48223	21	13	economic	economic	ADJ
cjfa-48223	21	14	growth	growth	NOUN
cjfa-48223	21	15	of	of	ADP
cjfa-48223	21	16	nations	nation	NOUN
cjfa-48223	21	17	(	(	PUNCT
cjfa-48223	21	18	holliday	holliday	PROPN
cjfa-48223	21	19	,	,	PUNCT
cjfa-48223	21	20	remizova	remizova	PROPN
cjfa-48223	21	21	&	&	CCONJ
cjfa-48223	21	22	stewart	stewart	PROPN
cjfa-48223	21	23	,	,	PUNCT
cjfa-48223	21	24	2021	2021	NUM
cjfa-48223	21	25	)	)	PUNCT
cjfa-48223	21	26	.	.	PUNCT
cjfa-48223	22	1	the	the	DET
cjfa-48223	22	2	business	business	NOUN
cjfa-48223	22	3	of	of	ADP
cjfa-48223	22	4	insurance	insurance	NOUN
cjfa-48223	22	5	is	be	AUX
cjfa-48223	22	6	increasing	increase	VERB
cjfa-48223	22	7	in	in	ADP
cjfa-48223	22	8	developing	develop	VERB
cjfa-48223	22	9	countries	country	NOUN
cjfa-48223	22	10	with	with	ADP
cjfa-48223	22	11	dynamic	dynamic	ADJ
cjfa-48223	22	12	economies	economy	NOUN
cjfa-48223	22	13	compared	compare	VERB
cjfa-48223	22	14	to	to	ADP
cjfa-48223	22	15	developed	develop	VERB
cjfa-48223	22	16	nations	nation	NOUN
cjfa-48223	22	17	where	where	SCONJ
cjfa-48223	22	18	markets	market	NOUN
cjfa-48223	22	19	are	be	AUX
cjfa-48223	22	20	saturated	saturate	VERB
cjfa-48223	22	21	,	,	PUNCT
cjfa-48223	22	22	and	and	CCONJ
cjfa-48223	22	23	turkey	turkey	NOUN
cjfa-48223	22	24	offers	offer	VERB
cjfa-48223	22	25	potential	potential	NOUN
cjfa-48223	22	26	for	for	ADP
cjfa-48223	22	27	insurance	insurance	NOUN
cjfa-48223	22	28	firms	firm	NOUN
cjfa-48223	22	29	(	(	PUNCT
cjfa-48223	22	30	ozudogru	ozudogru	PROPN
cjfa-48223	22	31	,	,	PUNCT
cjfa-48223	22	32	2017	2017	NUM
cjfa-48223	22	33	)	)	PUNCT
cjfa-48223	22	34	.	.	PUNCT
cjfa-48223	23	1	cristea	cristea	NOUN
cjfa-48223	23	2	,	,	PUNCT
cjfa-48223	23	3	marcu	marcu	NOUN
cjfa-48223	23	4	and	and	CCONJ
cjfa-48223	23	5	carstina	carstina	PROPN
cjfa-48223	23	6	(	(	PUNCT
cjfa-48223	23	7	2014	2014	NUM
cjfa-48223	23	8	)	)	PUNCT
cjfa-48223	23	9	reported	report	VERB
cjfa-48223	23	10	that	that	SCONJ
cjfa-48223	23	11	turkey	turkey	NOUN
cjfa-48223	23	12	is	be	AUX
cjfa-48223	23	13	near	near	ADP
cjfa-48223	23	14	the	the	DET
cjfa-48223	23	15	bottom	bottom	NOUN
cjfa-48223	23	16	in	in	ADP
cjfa-48223	23	17	europe	europe	PROPN
cjfa-48223	23	18	ranked	rank	VERB
cjfa-48223	23	19	by	by	ADP
cjfa-48223	23	20	the	the	DET
cjfa-48223	23	21	average	average	ADJ
cjfa-48223	23	22	value	value	NOUN
cjfa-48223	23	23	of	of	ADP
cjfa-48223	23	24	annual	annual	ADJ
cjfa-48223	23	25	insurance	insurance	NOUN
cjfa-48223	23	26	premiums	premium	NOUN
cjfa-48223	23	27	per	per	ADP
cjfa-48223	23	28	capita	capita	NOUN
cjfa-48223	23	29	as	as	ADV
cjfa-48223	23	30	well	well	ADV
cjfa-48223	23	31	as	as	ADP
cjfa-48223	23	32	by	by	ADP
cjfa-48223	23	33	the	the	DET
cjfa-48223	23	34	share	share	NOUN
cjfa-48223	23	35	of	of	ADP
cjfa-48223	23	36	gross	gross	ADJ
cjfa-48223	23	37	premium	premium	NOUN
cjfa-48223	23	38	written	write	VERB
cjfa-48223	23	39	to	to	ADP
cjfa-48223	23	40	gdp	gdp	PROPN
cjfa-48223	23	41	.	.	PUNCT
cjfa-48223	24	1	the	the	DET
cjfa-48223	24	2	sector	sector	NOUN
cjfa-48223	24	3	lags	lag	VERB
cjfa-48223	24	4	in	in	ADP
cjfa-48223	24	5	potential	potential	NOUN
cjfa-48223	24	6	because	because	SCONJ
cjfa-48223	24	7	of	of	ADP
cjfa-48223	24	8	low	low	ADJ
cjfa-48223	24	9	insurance	insurance	NOUN
cjfa-48223	24	10	awareness	awareness	NOUN
cjfa-48223	24	11	,	,	PUNCT
cjfa-48223	24	12	public	public	ADJ
cjfa-48223	24	13	distrust	distrust	NOUN
cjfa-48223	24	14	of	of	ADP
cjfa-48223	24	15	insurance	insurance	NOUN
cjfa-48223	24	16	companies	company	NOUN
cjfa-48223	24	17	,	,	PUNCT
cjfa-48223	24	18	cultural	cultural	ADJ
cjfa-48223	24	19	factors	factor	NOUN
cjfa-48223	24	20	that	that	PRON
cjfa-48223	24	21	include	include	VERB
cjfa-48223	24	22	a	a	DET
cjfa-48223	24	23	fatalistic	fatalistic	ADJ
cjfa-48223	24	24	attitude	attitude	NOUN
cjfa-48223	24	25	,	,	PUNCT
cjfa-48223	24	26	and	and	CCONJ
cjfa-48223	24	27	negative	negative	ADJ
cjfa-48223	24	28	religious	religious	ADJ
cjfa-48223	24	29	beliefs	belief	NOUN
cjfa-48223	24	30	toward	toward	ADP
cjfa-48223	24	31	insurance	insurance	NOUN
cjfa-48223	24	32	(	(	PUNCT
cjfa-48223	24	33	soylu	soylu	PROPN
cjfa-48223	24	34	&	&	CCONJ
cjfa-48223	24	35	kırkbeşoğlu	kırkbeşoğlu	PROPN
cjfa-48223	24	36	,	,	PUNCT
cjfa-48223	24	37	2020	2020	NUM
cjfa-48223	24	38	)	)	PUNCT
cjfa-48223	24	39	.	.	PUNCT
cjfa-48223	25	1	this	this	PRON
cjfa-48223	25	2	parallels	parallel	VERB
cjfa-48223	25	3	the	the	DET
cjfa-48223	25	4	constraints	constraint	NOUN
cjfa-48223	25	5	facing	face	VERB
cjfa-48223	25	6	other	other	ADJ
cjfa-48223	25	7	financial	financial	ADJ
cjfa-48223	25	8	service	service	NOUN
cjfa-48223	25	9	providers	provider	NOUN
cjfa-48223	25	10	as	as	SCONJ
cjfa-48223	25	11	turkish	turkish	ADJ
cjfa-48223	25	12	people	people	NOUN
cjfa-48223	25	13	incorporate	incorporate	VERB
cjfa-48223	25	14	history	history	NOUN
cjfa-48223	25	15	,	,	PUNCT
cjfa-48223	25	16	events	event	NOUN
cjfa-48223	25	17	,	,	PUNCT
cjfa-48223	25	18	and	and	CCONJ
cjfa-48223	25	19	opinions	opinion	NOUN
cjfa-48223	25	20	into	into	ADP
cjfa-48223	25	21	pecuniary	pecuniary	ADJ
cjfa-48223	25	22	decisions	decision	NOUN
cjfa-48223	25	23	(	(	PUNCT
cjfa-48223	25	24	acikdilli	acikdilli	ADV
cjfa-48223	25	25	,	,	PUNCT
cjfa-48223	25	26	ziemnowicz	ziemnowicz	PROPN
cjfa-48223	25	27	&	&	CCONJ
cjfa-48223	25	28	bahhouth	bahhouth	PROPN
cjfa-48223	25	29	,	,	PUNCT
cjfa-48223	25	30	2021	2021	NUM
cjfa-48223	25	31	)	)	PUNCT
cjfa-48223	25	32	.	.	PUNCT
cjfa-48223	26	1	these	these	DET
cjfa-48223	26	2	complicate	complicate	VERB
cjfa-48223	26	3	business	business	NOUN
cjfa-48223	26	4	in	in	ADP
cjfa-48223	26	5	turkey	turkey	NOUN
cjfa-48223	26	6	because	because	SCONJ
cjfa-48223	26	7	trust	trust	NOUN
cjfa-48223	26	8	is	be	AUX
cjfa-48223	26	9	key	key	ADJ
cjfa-48223	26	10	to	to	ADP
cjfa-48223	26	11	success	success	NOUN
cjfa-48223	26	12	in	in	ADP
cjfa-48223	26	13	the	the	DET
cjfa-48223	26	14	insurance	insurance	NOUN
cjfa-48223	26	15	industry	industry	NOUN
cjfa-48223	26	16	(	(	PUNCT
cjfa-48223	26	17	guiso	guiso	PROPN
cjfa-48223	26	18	,	,	PUNCT
cjfa-48223	26	19	2021	2021	NUM
cjfa-48223	26	20	)	)	PUNCT
cjfa-48223	26	21	.	.	PUNCT
cjfa-48223	27	1	the	the	DET
cjfa-48223	27	2	distribution	distribution	NOUN
cjfa-48223	27	3	for	for	ADP
cjfa-48223	27	4	insurance	insurance	NOUN
cjfa-48223	27	5	products	product	NOUN
cjfa-48223	27	6	in	in	ADP
cjfa-48223	27	7	turkey	turkey	NOUN
cjfa-48223	27	8	includes	include	VERB
cjfa-48223	27	9	banks	bank	NOUN
cjfa-48223	27	10	and	and	CCONJ
cjfa-48223	27	11	brokers	broker	NOUN
cjfa-48223	27	12	with	with	ADP
cjfa-48223	27	13	agency	agency	NOUN
cjfa-48223	27	14	networks	network	NOUN
cjfa-48223	27	15	serving	serve	VERB
cjfa-48223	27	16	as	as	ADP
cjfa-48223	27	17	the	the	DET
cjfa-48223	27	18	main	main	ADJ
cjfa-48223	27	19	channel	channel	NOUN
cjfa-48223	27	20	for	for	ADP
cjfa-48223	27	21	insurance	insurance	NOUN
cjfa-48223	27	22	firms	firm	NOUN
cjfa-48223	27	23	.	.	PUNCT
cjfa-48223	28	1	implementation	implementation	NOUN
cjfa-48223	28	2	of	of	ADP
cjfa-48223	28	3	bancassurance	bancassurance	NOUN
cjfa-48223	28	4	in	in	ADP
cjfa-48223	28	5	turkey	turkey	NOUN
cjfa-48223	28	6	decreased	decrease	VERB
cjfa-48223	28	7	the	the	DET
cjfa-48223	28	8	number	number	NOUN
cjfa-48223	28	9	of	of	ADP
cjfa-48223	28	10	insurance	insurance	NOUN
cjfa-48223	28	11	agents	agent	NOUN
cjfa-48223	28	12	as	as	SCONJ
cjfa-48223	28	13	banks	bank	NOUN
cjfa-48223	28	14	expanded	expand	VERB
cjfa-48223	28	15	their	their	PRON
cjfa-48223	28	16	market	market	NOUN
cjfa-48223	28	17	share	share	NOUN
cjfa-48223	28	18	(	(	PUNCT
cjfa-48223	28	19	yıldırım	yıldırım	NOUN
cjfa-48223	28	20	,	,	PUNCT
cjfa-48223	28	21	2014	2014	NUM
cjfa-48223	28	22	)	)	PUNCT
cjfa-48223	28	23	.	.	PUNCT
cjfa-48223	29	1	there	there	PRON
cjfa-48223	29	2	is	be	VERB
cjfa-48223	29	3	untapped	untapped	ADJ
cjfa-48223	29	4	growth	growth	NOUN
cjfa-48223	29	5	in	in	ADP
cjfa-48223	29	6	issuing	issue	VERB
cjfa-48223	29	7	insurance	insurance	NOUN
cjfa-48223	29	8	(	(	PUNCT
cjfa-48223	29	9	turkish	turkish	ADJ
cjfa-48223	29	10	ministry	ministry	PROPN
cjfa-48223	29	11	of	of	ADP
cjfa-48223	29	12	treasury	treasury	PROPN
cjfa-48223	29	13	and	and	CCONJ
cjfa-48223	29	14	finance	finance	NOUN
cjfa-48223	29	15	,	,	PUNCT
cjfa-48223	29	16	2019	2019	NUM
cjfa-48223	29	17	)	)	PUNCT
cjfa-48223	29	18	.	.	PUNCT
cjfa-48223	30	1	insurance	insurance	NOUN
cjfa-48223	30	2	firms	firm	NOUN
cjfa-48223	30	3	develop	develop	VERB
cjfa-48223	30	4	strategies	strategy	NOUN
cjfa-48223	30	5	to	to	PART
cjfa-48223	30	6	increase	increase	VERB
cjfa-48223	30	7	customer	customer	NOUN
cjfa-48223	30	8	loyalty	loyalty	NOUN
cjfa-48223	30	9	(	(	PUNCT
cjfa-48223	30	10	şentürk	şentürk	PROPN
cjfa-48223	30	11	&	&	CCONJ
cjfa-48223	30	12	eker	eker	ADJ
cjfa-48223	30	13	,	,	PUNCT
cjfa-48223	30	14	2017	2017	NUM
cjfa-48223	30	15	)	)	PUNCT
cjfa-48223	30	16	.	.	PUNCT
cjfa-48223	31	1	they	they	PRON
cjfa-48223	31	2	need	need	VERB
cjfa-48223	31	3	to	to	PART
cjfa-48223	31	4	provide	provide	VERB
cjfa-48223	31	5	customers	customer	NOUN
cjfa-48223	31	6	with	with	ADP
cjfa-48223	31	7	confidence	confidence	NOUN
cjfa-48223	31	8	,	,	PUNCT
cjfa-48223	31	9	develop	develop	VERB
cjfa-48223	31	10	quality	quality	NOUN
cjfa-48223	31	11	-	-	PUNCT
cjfa-48223	31	12	oriented	orient	VERB
cjfa-48223	31	13	services	service	NOUN
cjfa-48223	31	14	,	,	PUNCT
cjfa-48223	31	15	and	and	CCONJ
cjfa-48223	31	16	offer	offer	VERB
cjfa-48223	31	17	this	this	PRON
cjfa-48223	31	18	continuously	continuously	ADV
cjfa-48223	31	19	(	(	PUNCT
cjfa-48223	31	20	roy	roy	PROPN
cjfa-48223	31	21	,	,	PUNCT
cjfa-48223	31	22	2012	2012	NUM
cjfa-48223	31	23	)	)	PUNCT
cjfa-48223	31	24	.	.	PUNCT
cjfa-48223	32	1	failure	failure	NOUN
cjfa-48223	32	2	in	in	ADP
cjfa-48223	32	3	services	service	NOUN
cjfa-48223	32	4	often	often	ADV
cjfa-48223	32	5	occurs	occur	VERB
cjfa-48223	32	6	when	when	SCONJ
cjfa-48223	32	7	consumers	consumer	NOUN
cjfa-48223	32	8	’	’	PART
cjfa-48223	32	9	perception	perception	NOUN
cjfa-48223	32	10	of	of	ADP
cjfa-48223	32	11	the	the	DET
cjfa-48223	32	12	service	service	NOUN
cjfa-48223	32	13	received	receive	VERB
cjfa-48223	32	14	is	be	AUX
cjfa-48223	32	15	below	below	ADP
cjfa-48223	32	16	their	their	PRON
cjfa-48223	32	17	expectations	expectation	NOUN
cjfa-48223	32	18	.	.	PUNCT
cjfa-48223	33	1	the	the	DET
cjfa-48223	33	2	clue	clue	NOUN
cjfa-48223	33	3	of	of	ADP
cjfa-48223	33	4	unsuccessful	unsuccessful	ADJ
cjfa-48223	33	5	service	service	NOUN
cjfa-48223	33	6	is	be	AUX
cjfa-48223	33	7	after	after	SCONJ
cjfa-48223	33	8	customers	customer	NOUN
cjfa-48223	33	9	stopped	stop	VERB
cjfa-48223	33	10	purchasing	purchase	VERB
cjfa-48223	33	11	(	(	PUNCT
cjfa-48223	33	12	tax	tax	NOUN
cjfa-48223	33	13	&	&	CCONJ
cjfa-48223	33	14	brown	brown	PROPN
cjfa-48223	33	15	,	,	PUNCT
cjfa-48223	33	16	1998	1998	NUM
cjfa-48223	33	17	)	)	PUNCT
cjfa-48223	33	18	.	.	PUNCT
cjfa-48223	34	1	customers	customer	NOUN
cjfa-48223	34	2	can	can	AUX
cjfa-48223	34	3	switch	switch	VERB
cjfa-48223	34	4	their	their	PRON
cjfa-48223	34	5	business	business	NOUN
cjfa-48223	34	6	,	,	PUNCT
cjfa-48223	34	7	thus	thus	ADV
cjfa-48223	34	8	insurance	insurance	NOUN
cjfa-48223	34	9	enterprises	enterprise	NOUN
cjfa-48223	34	10	strive	strive	VERB
cjfa-48223	34	11	to	to	PART
cjfa-48223	34	12	gain	gain	VERB
cjfa-48223	34	13	customers	customer	NOUN
cjfa-48223	34	14	and	and	CCONJ
cjfa-48223	34	15	create	create	VERB
cjfa-48223	34	16	loyalty	loyalty	NOUN
cjfa-48223	34	17	(	(	PUNCT
cjfa-48223	34	18	aves	ave	NOUN
cjfa-48223	34	19	,	,	PUNCT
cjfa-48223	34	20	2021	2021	NUM
cjfa-48223	34	21	)	)	PUNCT
cjfa-48223	34	22	.	.	PUNCT
cjfa-48223	35	1	agencies	agency	NOUN
cjfa-48223	35	2	can	can	AUX
cjfa-48223	35	3	represent	represent	VERB
cjfa-48223	35	4	many	many	ADJ
cjfa-48223	35	5	insurance	insurance	NOUN
cjfa-48223	35	6	firms	firm	NOUN
cjfa-48223	35	7	;	;	PUNCT
cjfa-48223	35	8	hence	hence	ADV
cjfa-48223	35	9	it	it	PRON
cjfa-48223	35	10	is	be	AUX
cjfa-48223	35	11	essential	essential	ADJ
cjfa-48223	35	12	to	to	PART
cjfa-48223	35	13	recognize	recognize	VERB
cjfa-48223	35	14	how	how	SCONJ
cjfa-48223	35	15	customers	customer	NOUN
cjfa-48223	35	16	’	'	PUNCT
cjfa-48223	35	17	trust	trust	NOUN
cjfa-48223	35	18	in	in	ADP
cjfa-48223	35	19	an	an	DET
cjfa-48223	35	20	agency	agency	NOUN
cjfa-48223	35	21	impacts	impact	VERB
cjfa-48223	35	22	loyalty	loyalty	NOUN
cjfa-48223	35	23	and	and	CCONJ
cjfa-48223	35	24	satisfaction	satisfaction	NOUN
cjfa-48223	35	25	with	with	ADP
cjfa-48223	35	26	insurance	insurance	NOUN
cjfa-48223	35	27	firms	firm	NOUN
cjfa-48223	35	28	.	.	PUNCT
cjfa-48223	36	1	yet	yet	ADV
cjfa-48223	36	2	,	,	PUNCT
cjfa-48223	36	3	how	how	SCONJ
cjfa-48223	36	4	trust	trust	NOUN
cjfa-48223	36	5	in	in	ADP
cjfa-48223	36	6	insurance	insurance	NOUN
cjfa-48223	36	7	agencies	agency	NOUN
cjfa-48223	36	8	affects	affect	VERB
cjfa-48223	36	9	the	the	DET
cjfa-48223	36	10	loyalty	loyalty	NOUN
cjfa-48223	36	11	of	of	ADP
cjfa-48223	36	12	insurance	insurance	NOUN
cjfa-48223	36	13	customers	customer	NOUN
cjfa-48223	36	14	has	have	AUX
cjfa-48223	36	15	not	not	PART
cjfa-48223	36	16	been	be	AUX
cjfa-48223	36	17	a	a	DET
cjfa-48223	36	18	focus	focus	NOUN
cjfa-48223	36	19	in	in	ADP
cjfa-48223	36	20	academic	academic	ADJ
cjfa-48223	36	21	literature	literature	NOUN
cjfa-48223	36	22	.	.	PUNCT
cjfa-48223	37	1	this	this	DET
cjfa-48223	37	2	study	study	NOUN
cjfa-48223	37	3	measures	measure	VERB
cjfa-48223	37	4	relationships	relationship	NOUN
cjfa-48223	37	5	among	among	ADP
cjfa-48223	37	6	service	service	NOUN
cjfa-48223	37	7	quality	quality	NOUN
cjfa-48223	37	8	,	,	PUNCT
cjfa-48223	37	9	customer	customer	NOUN
cjfa-48223	37	10	satisfaction	satisfaction	NOUN
cjfa-48223	37	11	,	,	PUNCT
cjfa-48223	37	12	and	and	CCONJ
cjfa-48223	37	13	trust	trust	PROPN
cjfa-48223	37	14	service	service	PROPN
cjfa-48223	37	15	trust	trust	PROPN
cjfa-48223	37	16	,	,	PUNCT
cjfa-48223	37	17	loyalty	loyalty	NOUN
cjfa-48223	37	18	,	,	PUNCT
cjfa-48223	37	19	and	and	CCONJ
cjfa-48223	37	20	satisfaction	satisfaction	NOUN
cjfa-48223	37	21	…	…	PUNCT
cjfa-48223	37	22	1111	1111	NUM
cjfa-48223	37	23	in	in	ADP
cjfa-48223	37	24	insurance	insurance	NOUN
cjfa-48223	37	25	companies	company	NOUN
cjfa-48223	37	26	compared	compare	VERB
cjfa-48223	37	27	to	to	PART
cjfa-48223	37	28	trust	trust	VERB
cjfa-48223	37	29	in	in	ADP
cjfa-48223	37	30	insurance	insurance	NOUN
cjfa-48223	37	31	agencies	agency	NOUN
cjfa-48223	37	32	.	.	PUNCT
cjfa-48223	38	1	it	it	PRON
cjfa-48223	38	2	examines	examine	VERB
cjfa-48223	38	3	consumers	consumer	NOUN
cjfa-48223	38	4	that	that	PRON
cjfa-48223	38	5	had	have	AUX
cjfa-48223	38	6	purchased	purchase	VERB
cjfa-48223	38	7	policies	policy	NOUN
cjfa-48223	38	8	and	and	CCONJ
cjfa-48223	38	9	also	also	ADV
cjfa-48223	38	10	went	go	VERB
cjfa-48223	38	11	through	through	ADP
cjfa-48223	38	12	an	an	DET
cjfa-48223	38	13	insured	insured	ADJ
cjfa-48223	38	14	claim	claim	NOUN
cjfa-48223	38	15	.	.	PUNCT
cjfa-48223	39	1	literature	literature	NOUN
cjfa-48223	39	2	review	review	PROPN
cjfa-48223	39	3	and	and	CCONJ
cjfa-48223	39	4	hypothesisliterature	hypothesisliterature	NOUN
cjfa-48223	39	5	review	review	NOUN
cjfa-48223	39	6	and	and	CCONJ
cjfa-48223	39	7	hypothesis	hypothesis	NOUN
cjfa-48223	39	8	customer	customer	NOUN
cjfa-48223	39	9	loyaltycustomer	loyaltycustomer	NOUN
cjfa-48223	39	10	loyalty	loyalty	NOUN
cjfa-48223	39	11	customer	customer	NOUN
cjfa-48223	39	12	loyalty	loyalty	NOUN
cjfa-48223	39	13	emerges	emerge	VERB
cjfa-48223	39	14	with	with	ADP
cjfa-48223	39	15	customer	customer	NOUN
cjfa-48223	39	16	satisfaction	satisfaction	NOUN
cjfa-48223	39	17	,	,	PUNCT
cjfa-48223	39	18	which	which	PRON
cjfa-48223	39	19	is	be	AUX
cjfa-48223	39	20	formed	form	VERB
cjfa-48223	39	21	by	by	ADP
cjfa-48223	39	22	service	service	NOUN
cjfa-48223	39	23	quality	quality	NOUN
cjfa-48223	39	24	(	(	PUNCT
cjfa-48223	39	25	kiran	kiran	PROPN
cjfa-48223	39	26	&	&	CCONJ
cjfa-48223	39	27	diljit	diljit	PROPN
cjfa-48223	39	28	,	,	PUNCT
cjfa-48223	39	29	2017	2017	NUM
cjfa-48223	39	30	)	)	PUNCT
cjfa-48223	39	31	.	.	PUNCT
cjfa-48223	40	1	loyalty	loyalty	NOUN
cjfa-48223	40	2	is	be	AUX
cjfa-48223	40	3	the	the	DET
cjfa-48223	40	4	intention	intention	NOUN
cjfa-48223	40	5	of	of	ADP
cjfa-48223	40	6	customers	customer	NOUN
cjfa-48223	40	7	to	to	PART
cjfa-48223	40	8	maintain	maintain	VERB
cjfa-48223	40	9	their	their	PRON
cjfa-48223	40	10	relationship	relationship	NOUN
cjfa-48223	40	11	with	with	ADP
cjfa-48223	40	12	their	their	PRON
cjfa-48223	40	13	service	service	NOUN
cjfa-48223	40	14	providers	provider	NOUN
cjfa-48223	40	15	and	and	CCONJ
cjfa-48223	40	16	usually	usually	ADV
cjfa-48223	40	17	results	result	VERB
cjfa-48223	40	18	from	from	ADP
cjfa-48223	40	19	the	the	DET
cjfa-48223	40	20	belief	belief	NOUN
cjfa-48223	40	21	that	that	SCONJ
cjfa-48223	40	22	the	the	DET
cjfa-48223	40	23	value	value	NOUN
cjfa-48223	40	24	of	of	ADP
cjfa-48223	40	25	the	the	DET
cjfa-48223	40	26	service	service	NOUN
cjfa-48223	40	27	they	they	PRON
cjfa-48223	40	28	receive	receive	VERB
cjfa-48223	40	29	from	from	ADP
cjfa-48223	40	30	them	they	PRON
cjfa-48223	40	31	is	be	AUX
cjfa-48223	40	32	higher	high	ADJ
cjfa-48223	40	33	than	than	ADP
cjfa-48223	40	34	available	available	ADJ
cjfa-48223	40	35	from	from	ADP
cjfa-48223	40	36	others	other	NOUN
cjfa-48223	40	37	and	and	CCONJ
cjfa-48223	40	38	loyalty	loyalty	NOUN
cjfa-48223	40	39	is	be	AUX
cjfa-48223	40	40	explained	explain	VERB
cjfa-48223	40	41	by	by	ADP
cjfa-48223	40	42	behavioral	behavioral	ADJ
cjfa-48223	40	43	customer	customer	NOUN
cjfa-48223	40	44	retention	retention	NOUN
cjfa-48223	40	45	and	and	CCONJ
cjfa-48223	40	46	emotionally	emotionally	ADV
cjfa-48223	40	47	with	with	ADP
cjfa-48223	40	48	word	word	NOUN
cjfa-48223	40	49	-	-	PUNCT
cjfa-48223	40	50	of	of	ADP
cjfa-48223	40	51	-	-	PUNCT
cjfa-48223	40	52	mouth	mouth	NOUN
cjfa-48223	40	53	marketing	marketing	NOUN
cjfa-48223	40	54	(	(	PUNCT
cjfa-48223	40	55	ranaweera	ranaweera	NOUN
cjfa-48223	40	56	&	&	CCONJ
cjfa-48223	40	57	prabhu	prabhu	PROPN
cjfa-48223	40	58	,	,	PUNCT
cjfa-48223	40	59	2003	2003	NUM
cjfa-48223	40	60	)	)	PUNCT
cjfa-48223	40	61	.	.	PUNCT
cjfa-48223	41	1	it	it	PRON
cjfa-48223	41	2	is	be	AUX
cjfa-48223	41	3	evident	evident	ADJ
cjfa-48223	41	4	when	when	SCONJ
cjfa-48223	41	5	customers	customer	NOUN
cjfa-48223	41	6	communicate	communicate	VERB
cjfa-48223	41	7	and	and	CCONJ
cjfa-48223	41	8	advise	advise	VERB
cjfa-48223	41	9	others	other	NOUN
cjfa-48223	41	10	about	about	ADP
cjfa-48223	41	11	the	the	DET
cjfa-48223	41	12	service	service	NOUN
cjfa-48223	41	13	they	they	PRON
cjfa-48223	41	14	experienced	experience	VERB
cjfa-48223	41	15	.	.	PUNCT
cjfa-48223	42	1	customer	customer	NOUN
cjfa-48223	42	2	loyalty	loyalty	NOUN
cjfa-48223	42	3	in	in	ADP
cjfa-48223	42	4	the	the	DET
cjfa-48223	42	5	insurance	insurance	NOUN
cjfa-48223	42	6	sector	sector	NOUN
cjfa-48223	42	7	is	be	AUX
cjfa-48223	42	8	characterized	characterize	VERB
cjfa-48223	42	9	by	by	ADP
cjfa-48223	42	10	the	the	DET
cjfa-48223	42	11	intention	intention	NOUN
cjfa-48223	42	12	of	of	ADP
cjfa-48223	42	13	keeping	keep	VERB
cjfa-48223	42	14	or	or	CCONJ
cjfa-48223	42	15	renewing	renew	VERB
cjfa-48223	42	16	existing	exist	VERB
cjfa-48223	42	17	policies	policy	NOUN
cjfa-48223	42	18	and/or	and/or	CCONJ
cjfa-48223	42	19	purchasing	purchase	VERB
cjfa-48223	42	20	a	a	DET
cjfa-48223	42	21	new	new	ADJ
cjfa-48223	42	22	policy	policy	NOUN
cjfa-48223	42	23	from	from	ADP
cjfa-48223	42	24	the	the	DET
cjfa-48223	42	25	same	same	ADJ
cjfa-48223	42	26	company	company	NOUN
cjfa-48223	42	27	.	.	PUNCT
cjfa-48223	43	1	there	there	PRON
cjfa-48223	43	2	are	be	VERB
cjfa-48223	43	3	barriers	barrier	NOUN
cjfa-48223	43	4	to	to	ADP
cjfa-48223	43	5	changing	change	VERB
cjfa-48223	43	6	companies	company	NOUN
cjfa-48223	43	7	in	in	ADP
cjfa-48223	43	8	the	the	DET
cjfa-48223	43	9	case	case	NOUN
cjfa-48223	43	10	of	of	ADP
cjfa-48223	43	11	longterm	longterm	ADJ
cjfa-48223	43	12	life	life	NOUN
cjfa-48223	43	13	insurance	insurance	NOUN
cjfa-48223	43	14	,	,	PUNCT
cjfa-48223	43	15	but	but	CCONJ
cjfa-48223	43	16	few	few	ADJ
cjfa-48223	43	17	obstacles	obstacle	NOUN
cjfa-48223	43	18	to	to	ADP
cjfa-48223	43	19	switching	switch	VERB
cjfa-48223	43	20	coverage	coverage	NOUN
cjfa-48223	43	21	among	among	ADP
cjfa-48223	43	22	insurance	insurance	NOUN
cjfa-48223	43	23	firms	firm	NOUN
cjfa-48223	43	24	in	in	ADP
cjfa-48223	43	25	the	the	DET
cjfa-48223	43	26	non	non	ADJ
cjfa-48223	43	27	-	-	ADJ
cjfa-48223	43	28	life	life	ADJ
cjfa-48223	43	29	sector	sector	NOUN
cjfa-48223	43	30	.	.	PUNCT
cjfa-48223	44	1	therefore	therefore	ADV
cjfa-48223	44	2	,	,	PUNCT
cjfa-48223	44	3	efforts	effort	NOUN
cjfa-48223	44	4	to	to	PART
cjfa-48223	44	5	increase	increase	VERB
cjfa-48223	44	6	customer	customer	NOUN
cjfa-48223	44	7	loyalty	loyalty	NOUN
cjfa-48223	44	8	gain	gain	NOUN
cjfa-48223	44	9	importance	importance	NOUN
cjfa-48223	44	10	.	.	PUNCT
cjfa-48223	45	1	yet	yet	ADV
cjfa-48223	45	2	,	,	PUNCT
cjfa-48223	45	3	tsoukatos	tsoukato	NOUN
cjfa-48223	45	4	,	,	PUNCT
cjfa-48223	45	5	and	and	CCONJ
cjfa-48223	45	6	rand	rand	NOUN
cjfa-48223	45	7	(	(	PUNCT
cjfa-48223	45	8	2006	2006	NUM
cjfa-48223	45	9	)	)	PUNCT
cjfa-48223	45	10	found	find	VERB
cjfa-48223	45	11	that	that	SCONJ
cjfa-48223	45	12	satisfaction	satisfaction	NOUN
cjfa-48223	45	13	has	have	VERB
cjfa-48223	45	14	no	no	DET
cjfa-48223	45	15	direct	direct	ADJ
cjfa-48223	45	16	effect	effect	NOUN
cjfa-48223	45	17	on	on	ADP
cjfa-48223	45	18	customer	customer	NOUN
cjfa-48223	45	19	loyalty	loyalty	NOUN
cjfa-48223	45	20	.	.	PUNCT
cjfa-48223	46	1	according	accord	VERB
cjfa-48223	46	2	to	to	ADP
cjfa-48223	46	3	ansari	ansari	PROPN
cjfa-48223	46	4	and	and	CCONJ
cjfa-48223	46	5	riasi	riasi	PROPN
cjfa-48223	46	6	(	(	PUNCT
cjfa-48223	46	7	2016	2016	NUM
cjfa-48223	46	8	)	)	PUNCT
cjfa-48223	46	9	,	,	PUNCT
cjfa-48223	46	10	quality	quality	NOUN
cjfa-48223	46	11	,	,	PUNCT
cjfa-48223	46	12	trust	trust	NOUN
cjfa-48223	46	13	,	,	PUNCT
cjfa-48223	46	14	and	and	CCONJ
cjfa-48223	46	15	empathy	empathy	NOUN
cjfa-48223	46	16	perceived	perceive	VERB
cjfa-48223	46	17	by	by	ADP
cjfa-48223	46	18	customers	customer	NOUN
cjfa-48223	46	19	have	have	VERB
cjfa-48223	46	20	a	a	DET
cjfa-48223	46	21	strong	strong	ADJ
cjfa-48223	46	22	effect	effect	NOUN
cjfa-48223	46	23	on	on	ADP
cjfa-48223	46	24	customer	customer	NOUN
cjfa-48223	46	25	satisfaction	satisfaction	NOUN
cjfa-48223	46	26	and	and	CCONJ
cjfa-48223	46	27	perceived	perceive	VERB
cjfa-48223	46	28	value	value	NOUN
cjfa-48223	46	29	and	and	CCONJ
cjfa-48223	46	30	a	a	DET
cjfa-48223	46	31	positive	positive	ADJ
cjfa-48223	46	32	effect	effect	NOUN
cjfa-48223	46	33	on	on	ADP
cjfa-48223	46	34	customer	customer	NOUN
cjfa-48223	46	35	loyalty	loyalty	NOUN
cjfa-48223	46	36	.	.	PUNCT
cjfa-48223	47	1	andreassen	andreassen	PROPN
cjfa-48223	47	2	and	and	CCONJ
cjfa-48223	47	3	lanseng	lanseng	PROPN
cjfa-48223	47	4	(	(	PUNCT
cjfa-48223	47	5	1997	1997	NUM
cjfa-48223	47	6	)	)	PUNCT
cjfa-48223	47	7	reported	report	VERB
cjfa-48223	47	8	insurance	insurance	NOUN
cjfa-48223	47	9	firms	firm	NOUN
cjfa-48223	47	10	had	have	VERB
cjfa-48223	47	11	a	a	DET
cjfa-48223	47	12	higher	high	ADJ
cjfa-48223	47	13	impact	impact	NOUN
cjfa-48223	47	14	on	on	ADP
cjfa-48223	47	15	the	the	DET
cjfa-48223	47	16	loyalty	loyalty	NOUN
cjfa-48223	47	17	levels	level	NOUN
cjfa-48223	47	18	of	of	ADP
cjfa-48223	47	19	insurance	insurance	NOUN
cjfa-48223	47	20	customers	customer	NOUN
cjfa-48223	47	21	than	than	ADP
cjfa-48223	47	22	the	the	DET
cjfa-48223	47	23	agencies	agency	NOUN
cjfa-48223	47	24	and	and	CCONJ
cjfa-48223	47	25	,	,	PUNCT
cjfa-48223	47	26	where	where	SCONJ
cjfa-48223	47	27	the	the	DET
cjfa-48223	47	28	perceived	perceive	VERB
cjfa-48223	47	29	service	service	NOUN
cjfa-48223	47	30	quality	quality	NOUN
cjfa-48223	47	31	is	be	AUX
cjfa-48223	47	32	of	of	ADP
cjfa-48223	47	33	high	high	ADJ
cjfa-48223	47	34	quality	quality	NOUN
cjfa-48223	47	35	,	,	PUNCT
cjfa-48223	47	36	corporate	corporate	ADJ
cjfa-48223	47	37	image	image	NOUN
cjfa-48223	47	38	influences	influence	VERB
cjfa-48223	47	39	customer	customer	NOUN
cjfa-48223	47	40	loyalty	loyalty	NOUN
cjfa-48223	47	41	.	.	PUNCT
cjfa-48223	48	1	habits	habit	NOUN
cjfa-48223	48	2	resulting	result	VERB
cjfa-48223	48	3	from	from	ADP
cjfa-48223	48	4	the	the	DET
cjfa-48223	48	5	customers	customer	NOUN
cjfa-48223	48	6	’	’	PART
cjfa-48223	48	7	previous	previous	ADJ
cjfa-48223	48	8	experiences	experience	NOUN
cjfa-48223	48	9	can	can	AUX
cjfa-48223	48	10	be	be	AUX
cjfa-48223	48	11	a	a	DET
cjfa-48223	48	12	strong	strong	ADJ
cjfa-48223	48	13	determinant	determinant	ADJ
cjfa-48223	48	14	for	for	ADP
cjfa-48223	48	15	the	the	DET
cjfa-48223	48	16	choice	choice	NOUN
cjfa-48223	48	17	of	of	ADP
cjfa-48223	48	18	insurance	insurance	NOUN
cjfa-48223	48	19	,	,	PUNCT
cjfa-48223	48	20	but	but	CCONJ
cjfa-48223	48	21	it	it	PRON
cjfa-48223	48	22	does	do	AUX
cjfa-48223	48	23	not	not	PART
cjfa-48223	48	24	mean	mean	VERB
cjfa-48223	48	25	absolute	absolute	ADJ
cjfa-48223	48	26	loyalty	loyalty	NOUN
cjfa-48223	48	27	to	to	ADP
cjfa-48223	48	28	a	a	DET
cjfa-48223	48	29	particular	particular	ADJ
cjfa-48223	48	30	insurance	insurance	NOUN
cjfa-48223	48	31	firm	firm	NOUN
cjfa-48223	48	32	(	(	PUNCT
cjfa-48223	48	33	roy	roy	PROPN
cjfa-48223	48	34	,	,	PUNCT
cjfa-48223	48	35	2012	2012	NUM
cjfa-48223	48	36	)	)	PUNCT
cjfa-48223	48	37	.	.	PUNCT
cjfa-48223	49	1	service	service	NOUN
cjfa-48223	49	2	qualityservice	qualityservice	PROPN
cjfa-48223	49	3	quality	quality	NOUN
cjfa-48223	49	4	the	the	DET
cjfa-48223	49	5	value	value	NOUN
cjfa-48223	49	6	of	of	ADP
cjfa-48223	49	7	goodwill	goodwill	NOUN
cjfa-48223	49	8	in	in	ADP
cjfa-48223	49	9	turkish	turkish	ADJ
cjfa-48223	49	10	non	non	ADJ
cjfa-48223	49	11	-	-	ADJ
cjfa-48223	49	12	life	life	ADJ
cjfa-48223	49	13	insurance	insurance	NOUN
cjfa-48223	49	14	companies	company	NOUN
cjfa-48223	49	15	represents	represent	VERB
cjfa-48223	49	16	the	the	DET
cjfa-48223	49	17	awareness	awareness	NOUN
cjfa-48223	49	18	of	of	ADP
cjfa-48223	49	19	the	the	DET
cjfa-48223	49	20	company	company	NOUN
cjfa-48223	49	21	by	by	ADP
cjfa-48223	49	22	the	the	DET
cjfa-48223	49	23	public	public	NOUN
cjfa-48223	49	24	and	and	CCONJ
cjfa-48223	49	25	its	its	PRON
cjfa-48223	49	26	perceived	perceive	VERB
cjfa-48223	49	27	quality	quality	NOUN
cjfa-48223	49	28	of	of	ADP
cjfa-48223	49	29	services	service	NOUN
cjfa-48223	49	30	(	(	PUNCT
cjfa-48223	49	31	akan	akan	PROPN
cjfa-48223	49	32	,	,	PUNCT
cjfa-48223	49	33	2016	2016	NUM
cjfa-48223	49	34	)	)	PUNCT
cjfa-48223	49	35	.	.	PUNCT
cjfa-48223	50	1	insurance	insurance	NOUN
cjfa-48223	50	2	company	company	NOUN
cjfa-48223	50	3	key	key	ADJ
cjfa-48223	50	4	performance	performance	NOUN
cjfa-48223	50	5	indicators	indicator	NOUN
cjfa-48223	50	6	primarily	primarily	ADV
cjfa-48223	50	7	de	de	X
cjfa-48223	50	8	gaye	gaye	PROPN
cjfa-48223	50	9	acikdilli	acikdilli	PROPN
cjfa-48223	50	10	,	,	PUNCT
cjfa-48223	50	11	abdullah	abdullah	PROPN
cjfa-48223	50	12	bugra	bugra	VERB
cjfa-48223	50	13	soylu1212	soylu1212	PROPN
cjfa-48223	50	14	pend	pend	VERB
cjfa-48223	50	15	on	on	ADP
cjfa-48223	50	16	the	the	DET
cjfa-48223	50	17	service	service	NOUN
cjfa-48223	50	18	quality	quality	NOUN
cjfa-48223	50	19	and	and	CCONJ
cjfa-48223	50	20	the	the	DET
cjfa-48223	50	21	level	level	NOUN
cjfa-48223	50	22	of	of	ADP
cjfa-48223	50	23	customer	customer	NOUN
cjfa-48223	50	24	satisfaction	satisfaction	NOUN
cjfa-48223	50	25	(	(	PUNCT
cjfa-48223	50	26	friedman	friedman	NOUN
cjfa-48223	50	27	,	,	PUNCT
cjfa-48223	50	28	2001a	2001a	NUM
cjfa-48223	50	29	)	)	PUNCT
cjfa-48223	50	30	.	.	PUNCT
cjfa-48223	51	1	cooper	cooper	PROPN
cjfa-48223	51	2	and	and	CCONJ
cjfa-48223	51	3	frank	frank	PROPN
cjfa-48223	51	4	(	(	PUNCT
cjfa-48223	51	5	2001	2001	NUM
cjfa-48223	51	6	)	)	PUNCT
cjfa-48223	51	7	show	show	VERB
cjfa-48223	51	8	that	that	SCONJ
cjfa-48223	51	9	the	the	DET
cjfa-48223	51	10	most	most	ADV
cjfa-48223	51	11	common	common	ADJ
cjfa-48223	51	12	reason	reason	NOUN
cjfa-48223	51	13	for	for	ADP
cjfa-48223	51	14	the	the	DET
cjfa-48223	51	15	dissatisfaction	dissatisfaction	NOUN
cjfa-48223	51	16	by	by	ADP
cjfa-48223	51	17	insurance	insurance	NOUN
cjfa-48223	51	18	customers	customer	NOUN
cjfa-48223	51	19	is	be	AUX
cjfa-48223	51	20	poor	poor	ADJ
cjfa-48223	51	21	service	service	NOUN
cjfa-48223	51	22	quality	quality	NOUN
cjfa-48223	51	23	and	and	CCONJ
cjfa-48223	51	24	service	service	NOUN
cjfa-48223	51	25	delivery	delivery	NOUN
cjfa-48223	51	26	.	.	PUNCT
cjfa-48223	52	1	the	the	DET
cjfa-48223	52	2	american	american	ADJ
cjfa-48223	52	3	customer	customer	PROPN
cjfa-48223	52	4	satisfaction	satisfaction	NOUN
cjfa-48223	52	5	index	index	NOUN
cjfa-48223	52	6	(	(	PUNCT
cjfa-48223	52	7	acsi	acsi	PROPN
cjfa-48223	52	8	,	,	PUNCT
cjfa-48223	52	9	2018	2018	NUM
cjfa-48223	52	10	)	)	PUNCT
cjfa-48223	52	11	indicated	indicate	VERB
cjfa-48223	52	12	that	that	SCONJ
cjfa-48223	52	13	average	average	ADJ
cjfa-48223	52	14	customer	customer	NOUN
cjfa-48223	52	15	satisfaction	satisfaction	NOUN
cjfa-48223	52	16	decreased	decrease	VERB
cjfa-48223	52	17	by	by	ADP
cjfa-48223	52	18	6.1	6.1	NUM
cjfa-48223	52	19	%	%	NOUN
cjfa-48223	52	20	for	for	ADP
cjfa-48223	52	21	non	non	ADJ
cjfa-48223	52	22	-	-	ADJ
cjfa-48223	52	23	life	life	ADJ
cjfa-48223	52	24	policies	policy	NOUN
cjfa-48223	52	25	between	between	ADP
cjfa-48223	52	26	1994	1994	NUM
cjfa-48223	52	27	and	and	CCONJ
cjfa-48223	52	28	2002	2002	NUM
cjfa-48223	52	29	while	while	SCONJ
cjfa-48223	52	30	the	the	DET
cjfa-48223	52	31	needs	need	NOUN
cjfa-48223	52	32	of	of	ADP
cjfa-48223	52	33	the	the	DET
cjfa-48223	52	34	insurance	insurance	NOUN
cjfa-48223	52	35	customers	customer	NOUN
cjfa-48223	52	36	are	be	AUX
cjfa-48223	52	37	often	often	ADV
cjfa-48223	52	38	ignored	ignore	VERB
cjfa-48223	52	39	even	even	ADV
cjfa-48223	52	40	when	when	SCONJ
cjfa-48223	52	41	the	the	DET
cjfa-48223	52	42	expectations	expectation	NOUN
cjfa-48223	52	43	and	and	CCONJ
cjfa-48223	52	44	perceptions	perception	NOUN
cjfa-48223	52	45	of	of	ADP
cjfa-48223	52	46	customers	customer	NOUN
cjfa-48223	52	47	are	be	AUX
cjfa-48223	52	48	higher	high	ADJ
cjfa-48223	52	49	than	than	ADP
cjfa-48223	52	50	the	the	DET
cjfa-48223	52	51	service	service	NOUN
cjfa-48223	52	52	quality	quality	NOUN
cjfa-48223	52	53	received	receive	VERB
cjfa-48223	52	54	(	(	PUNCT
cjfa-48223	52	55	friedman	friedman	NOUN
cjfa-48223	52	56	,	,	PUNCT
cjfa-48223	52	57	2001b	2001b	NUM
cjfa-48223	52	58	)	)	PUNCT
cjfa-48223	52	59	.	.	PUNCT
cjfa-48223	53	1	the	the	DET
cjfa-48223	53	2	quality	quality	NOUN
cjfa-48223	53	3	of	of	ADP
cjfa-48223	53	4	services	service	NOUN
cjfa-48223	53	5	and	and	CCONJ
cjfa-48223	53	6	the	the	DET
cjfa-48223	53	7	achievement	achievement	NOUN
cjfa-48223	53	8	of	of	ADP
cjfa-48223	53	9	customer	customer	NOUN
cjfa-48223	53	10	satisfaction	satisfaction	NOUN
cjfa-48223	53	11	are	be	AUX
cjfa-48223	53	12	both	both	PRON
cjfa-48223	53	13	fundamental	fundamental	ADJ
cjfa-48223	53	14	for	for	ADP
cjfa-48223	53	15	the	the	DET
cjfa-48223	53	16	success	success	NOUN
cjfa-48223	53	17	of	of	ADP
cjfa-48223	53	18	insurers	insurer	NOUN
cjfa-48223	53	19	.	.	PUNCT
cjfa-48223	54	1	this	this	DET
cjfa-48223	54	2	study	study	NOUN
cjfa-48223	54	3	proposes	propose	VERB
cjfa-48223	54	4	the	the	DET
cjfa-48223	54	5	following	follow	VERB
cjfa-48223	54	6	hypotheses	hypothesis	NOUN
cjfa-48223	54	7	:	:	PUNCT
cjfa-48223	54	8	■	■	PUNCT
cjfa-48223	54	9	h1	h1	ADJ
cjfa-48223	54	10	:	:	PUNCT
cjfa-48223	54	11	service	service	NOUN
cjfa-48223	54	12	quality	quality	NOUN
cjfa-48223	54	13	affects	affect	VERB
cjfa-48223	54	14	customer	customer	NOUN
cjfa-48223	54	15	satisfaction	satisfaction	NOUN
cjfa-48223	54	16	.	.	PUNCT
cjfa-48223	55	1	■	■	PUNCT
cjfa-48223	55	2	h1a	h1a	NOUN
cjfa-48223	55	3	:	:	PUNCT
cjfa-48223	55	4	assurance	assurance	NOUN
cjfa-48223	55	5	affects	affect	VERB
cjfa-48223	55	6	customer	customer	NOUN
cjfa-48223	55	7	satisfaction	satisfaction	NOUN
cjfa-48223	55	8	.	.	PUNCT
cjfa-48223	56	1	■	■	PUNCT
cjfa-48223	56	2	h1b	h1b	PROPN
cjfa-48223	56	3	:	:	PUNCT
cjfa-48223	56	4	responsiveness	responsiveness	NOUN
cjfa-48223	56	5	affects	affect	VERB
cjfa-48223	56	6	customer	customer	NOUN
cjfa-48223	56	7	satisfaction	satisfaction	NOUN
cjfa-48223	56	8	.	.	PUNCT
cjfa-48223	57	1	■	■	PUNCT
cjfa-48223	57	2	h1c	h1c	ADJ
cjfa-48223	57	3	:	:	PUNCT
cjfa-48223	57	4	reliability	reliability	NOUN
cjfa-48223	57	5	affects	affect	VERB
cjfa-48223	57	6	customer	customer	NOUN
cjfa-48223	57	7	satisfaction	satisfaction	NOUN
cjfa-48223	57	8	.	.	PUNCT
cjfa-48223	58	1	■	■	PUNCT
cjfa-48223	58	2	h1d	h1d	NUM
cjfa-48223	58	3	:	:	PUNCT
cjfa-48223	58	4	empathy	empathy	NOUN
cjfa-48223	58	5	affects	affect	VERB
cjfa-48223	58	6	customer	customer	NOUN
cjfa-48223	58	7	satisfaction	satisfaction	NOUN
cjfa-48223	58	8	.	.	PUNCT
cjfa-48223	59	1	■	■	PUNCT
cjfa-48223	59	2	h1e	h1e	NOUN
cjfa-48223	59	3	:	:	PUNCT
cjfa-48223	59	4	tangibles	tangible	NOUN
cjfa-48223	59	5	affect	affect	VERB
cjfa-48223	59	6	customer	customer	NOUN
cjfa-48223	59	7	satisfaction	satisfaction	NOUN
cjfa-48223	59	8	.	.	PUNCT
cjfa-48223	60	1	quality	quality	NOUN
cjfa-48223	60	2	of	of	ADP
cjfa-48223	60	3	service	service	NOUN
cjfa-48223	60	4	has	have	VERB
cjfa-48223	60	5	an	an	DET
cjfa-48223	60	6	imperative	imperative	ADJ
cjfa-48223	60	7	role	role	NOUN
cjfa-48223	60	8	in	in	ADP
cjfa-48223	60	9	the	the	DET
cjfa-48223	60	10	insurance	insurance	NOUN
cjfa-48223	60	11	industry	industry	NOUN
cjfa-48223	60	12	for	for	ADP
cjfa-48223	60	13	customer	customer	NOUN
cjfa-48223	60	14	loyalty	loyalty	NOUN
cjfa-48223	60	15	(	(	PUNCT
cjfa-48223	60	16	roy	roy	PROPN
cjfa-48223	60	17	,	,	PUNCT
cjfa-48223	60	18	2012	2012	NUM
cjfa-48223	60	19	)	)	PUNCT
cjfa-48223	60	20	.	.	PUNCT
cjfa-48223	61	1	şentürk	şentürk	NOUN
cjfa-48223	61	2	and	and	CCONJ
cjfa-48223	61	3	eker	eker	ADJ
cjfa-48223	61	4	(	(	PUNCT
cjfa-48223	61	5	2017	2017	NUM
cjfa-48223	61	6	)	)	PUNCT
cjfa-48223	61	7	study	study	NOUN
cjfa-48223	61	8	of	of	ADP
cjfa-48223	61	9	automobile	automobile	NOUN
cjfa-48223	61	10	insurance	insurance	NOUN
cjfa-48223	61	11	found	find	VERB
cjfa-48223	61	12	that	that	SCONJ
cjfa-48223	61	13	customer	customer	NOUN
cjfa-48223	61	14	-	-	PUNCT
cjfa-48223	61	15	perceived	perceive	VERB
cjfa-48223	61	16	service	service	NOUN
cjfa-48223	61	17	quality	quality	NOUN
cjfa-48223	61	18	dimensions	dimension	NOUN
cjfa-48223	61	19	include	include	VERB
cjfa-48223	61	20	reliability	reliability	NOUN
cjfa-48223	61	21	,	,	PUNCT
cjfa-48223	61	22	empathy	empathy	NOUN
cjfa-48223	61	23	,	,	PUNCT
cjfa-48223	61	24	and	and	CCONJ
cjfa-48223	61	25	responsiveness	responsiveness	NOUN
cjfa-48223	61	26	,	,	PUNCT
cjfa-48223	61	27	which	which	PRON
cjfa-48223	61	28	provided	provide	VERB
cjfa-48223	61	29	a	a	DET
cjfa-48223	61	30	positive	positive	ADJ
cjfa-48223	61	31	effect	effect	NOUN
cjfa-48223	61	32	on	on	ADP
cjfa-48223	61	33	customer	customer	NOUN
cjfa-48223	61	34	loyalty	loyalty	NOUN
cjfa-48223	61	35	.	.	PUNCT
cjfa-48223	62	1	according	accord	VERB
cjfa-48223	62	2	to	to	ADP
cjfa-48223	62	3	roy	roy	PROPN
cjfa-48223	62	4	(	(	PUNCT
cjfa-48223	62	5	2012	2012	NUM
cjfa-48223	62	6	)	)	PUNCT
cjfa-48223	62	7	,	,	PUNCT
cjfa-48223	62	8	customers	customer	NOUN
cjfa-48223	62	9	value	value	VERB
cjfa-48223	62	10	auxiliary	auxiliary	ADJ
cjfa-48223	62	11	benefits	benefit	NOUN
cjfa-48223	62	12	beyond	beyond	ADP
cjfa-48223	62	13	the	the	DET
cjfa-48223	62	14	core	core	NOUN
cjfa-48223	62	15	insurance	insurance	NOUN
cjfa-48223	62	16	product	product	NOUN
cjfa-48223	62	17	such	such	ADJ
cjfa-48223	62	18	as	as	ADP
cjfa-48223	62	19	convenient	convenient	ADJ
cjfa-48223	62	20	online	online	ADJ
cjfa-48223	62	21	services	service	NOUN
cjfa-48223	62	22	and	and	CCONJ
cjfa-48223	62	23	payment	payment	NOUN
cjfa-48223	62	24	systems	system	NOUN
cjfa-48223	62	25	as	as	ADV
cjfa-48223	62	26	well	well	ADV
cjfa-48223	62	27	as	as	ADP
cjfa-48223	62	28	the	the	DET
cjfa-48223	62	29	behavior	behavior	NOUN
cjfa-48223	62	30	and	and	CCONJ
cjfa-48223	62	31	attitude	attitude	NOUN
cjfa-48223	62	32	of	of	ADP
cjfa-48223	62	33	representatives	representative	NOUN
cjfa-48223	62	34	–	–	PUNCT
cjfa-48223	62	35	help	help	VERB
cjfa-48223	62	36	increase	increase	VERB
cjfa-48223	62	37	customer	customer	NOUN
cjfa-48223	62	38	loyalty	loyalty	NOUN
cjfa-48223	62	39	.	.	PUNCT
cjfa-48223	63	1	fogli	fogli	NOUN
cjfa-48223	63	2	(	(	PUNCT
cjfa-48223	63	3	2006	2006	NUM
cjfa-48223	63	4	)	)	PUNCT
cjfa-48223	63	5	emphasized	emphasize	VERB
cjfa-48223	63	6	the	the	DET
cjfa-48223	63	7	importance	importance	NOUN
cjfa-48223	63	8	of	of	ADP
cjfa-48223	63	9	service	service	NOUN
cjfa-48223	63	10	quality	quality	NOUN
cjfa-48223	63	11	on	on	ADP
cjfa-48223	63	12	customers	customer	NOUN
cjfa-48223	63	13	’	’	PART
cjfa-48223	63	14	perceptions	perception	NOUN
cjfa-48223	63	15	,	,	PUNCT
cjfa-48223	63	16	attitudes	attitude	NOUN
cjfa-48223	63	17	,	,	PUNCT
cjfa-48223	63	18	general	general	ADJ
cjfa-48223	63	19	impressions	impression	NOUN
cjfa-48223	63	20	,	,	PUNCT
cjfa-48223	63	21	and	and	CCONJ
cjfa-48223	63	22	purchasing	purchase	VERB
cjfa-48223	63	23	behavior	behavior	NOUN
cjfa-48223	63	24	.	.	PUNCT
cjfa-48223	64	1	the	the	DET
cjfa-48223	64	2	quality	quality	NOUN
cjfa-48223	64	3	of	of	ADP
cjfa-48223	64	4	services	service	NOUN
cjfa-48223	64	5	and	and	CCONJ
cjfa-48223	64	6	the	the	DET
cjfa-48223	64	7	achievement	achievement	NOUN
cjfa-48223	64	8	of	of	ADP
cjfa-48223	64	9	loyalty	loyalty	NOUN
cjfa-48223	64	10	are	be	AUX
cjfa-48223	64	11	fundamental	fundamental	ADJ
cjfa-48223	64	12	for	for	ADP
cjfa-48223	64	13	insurers	insurer	NOUN
cjfa-48223	64	14	.	.	PUNCT
cjfa-48223	65	1	thus	thus	ADV
cjfa-48223	65	2	,	,	PUNCT
cjfa-48223	65	3	this	this	DET
cjfa-48223	65	4	study	study	NOUN
cjfa-48223	65	5	proposes	propose	VERB
cjfa-48223	65	6	the	the	DET
cjfa-48223	65	7	following	follow	VERB
cjfa-48223	65	8	hypotheses	hypothesis	NOUN
cjfa-48223	65	9	:	:	PUNCT
cjfa-48223	65	10	■	■	PUNCT
cjfa-48223	65	11	h2	h2	NOUN
cjfa-48223	65	12	:	:	PUNCT
cjfa-48223	65	13	service	service	NOUN
cjfa-48223	65	14	quality	quality	NOUN
cjfa-48223	65	15	dimensions	dimension	NOUN
cjfa-48223	65	16	affect	affect	VERB
cjfa-48223	65	17	customer	customer	NOUN
cjfa-48223	65	18	loyalty	loyalty	NOUN
cjfa-48223	65	19	.	.	PUNCT
cjfa-48223	66	1	■	■	PUNCT
cjfa-48223	66	2	h2a	h2a	ADJ
cjfa-48223	66	3	:	:	PUNCT
cjfa-48223	66	4	assurance	assurance	NOUN
cjfa-48223	66	5	affects	affect	VERB
cjfa-48223	66	6	customer	customer	NOUN
cjfa-48223	66	7	loyalty	loyalty	NOUN
cjfa-48223	66	8	.	.	PUNCT
cjfa-48223	67	1	■	■	PUNCT
cjfa-48223	67	2	h2b	h2b	PROPN
cjfa-48223	67	3	:	:	PUNCT
cjfa-48223	67	4	responsiveness	responsiveness	NOUN
cjfa-48223	67	5	affects	affect	VERB
cjfa-48223	67	6	customer	customer	NOUN
cjfa-48223	67	7	loyalty	loyalty	NOUN
cjfa-48223	67	8	.	.	PUNCT
cjfa-48223	68	1	■	■	PUNCT
cjfa-48223	68	2	h2c	h2c	NOUN
cjfa-48223	68	3	:	:	PUNCT
cjfa-48223	68	4	reliability	reliability	NOUN
cjfa-48223	68	5	affects	affect	VERB
cjfa-48223	68	6	customer	customer	NOUN
cjfa-48223	68	7	loyalty	loyalty	NOUN
cjfa-48223	68	8	.	.	PUNCT
cjfa-48223	69	1	■	■	PUNCT
cjfa-48223	69	2	h2d	h2d	NUM
cjfa-48223	69	3	:	:	PUNCT
cjfa-48223	69	4	empathy	empathy	NOUN
cjfa-48223	69	5	affects	affect	VERB
cjfa-48223	69	6	customer	customer	NOUN
cjfa-48223	69	7	loyalty	loyalty	NOUN
cjfa-48223	69	8	.	.	PUNCT
cjfa-48223	70	1	■	■	PUNCT
cjfa-48223	70	2	h2e	h2e	ADJ
cjfa-48223	70	3	:	:	PUNCT
cjfa-48223	70	4	tangibles	tangible	NOUN
cjfa-48223	70	5	affect	affect	VERB
cjfa-48223	70	6	customer	customer	NOUN
cjfa-48223	70	7	loyalty	loyalty	NOUN
cjfa-48223	70	8	.	.	PUNCT
cjfa-48223	71	1	service	service	NOUN
cjfa-48223	71	2	trust	trust	PROPN
cjfa-48223	71	3	,	,	PUNCT
cjfa-48223	71	4	loyalty	loyalty	NOUN
cjfa-48223	71	5	,	,	PUNCT
cjfa-48223	71	6	and	and	CCONJ
cjfa-48223	71	7	satisfaction	satisfaction	NOUN
cjfa-48223	71	8	…	…	SYM
cjfa-48223	71	9	1313	1313	NUM
cjfa-48223	71	10	trusttrust	trusttrust	PROPN
cjfa-48223	71	11	trust	trust	PROPN
cjfa-48223	71	12	in	in	ADP
cjfa-48223	71	13	the	the	DET
cjfa-48223	71	14	services	service	NOUN
cjfa-48223	71	15	sector	sector	NOUN
cjfa-48223	71	16	is	be	AUX
cjfa-48223	71	17	a	a	DET
cjfa-48223	71	18	determining	determine	VERB
cjfa-48223	71	19	factor	factor	NOUN
cjfa-48223	71	20	in	in	ADP
cjfa-48223	71	21	relational	relational	ADJ
cjfa-48223	71	22	commitment	commitment	NOUN
cjfa-48223	71	23	as	as	ADP
cjfa-48223	71	24	the	the	DET
cjfa-48223	71	25	foundation	foundation	NOUN
cjfa-48223	71	26	for	for	ADP
cjfa-48223	71	27	long	long	ADJ
cjfa-48223	71	28	-	-	PUNCT
cjfa-48223	71	29	term	term	NOUN
cjfa-48223	71	30	relationships	relationship	NOUN
cjfa-48223	71	31	and	and	CCONJ
cjfa-48223	71	32	an	an	DET
cjfa-48223	71	33	auxiliary	auxiliary	ADJ
cjfa-48223	71	34	factor	factor	NOUN
cjfa-48223	71	35	in	in	ADP
cjfa-48223	71	36	building	build	VERB
cjfa-48223	71	37	customer	customer	NOUN
cjfa-48223	71	38	loyalty	loyalty	NOUN
cjfa-48223	71	39	.	.	PUNCT
cjfa-48223	72	1	the	the	DET
cjfa-48223	72	2	loyalty	loyalty	NOUN
cjfa-48223	72	3	of	of	ADP
cjfa-48223	72	4	a	a	DET
cjfa-48223	72	5	customer	customer	NOUN
cjfa-48223	72	6	to	to	ADP
cjfa-48223	72	7	a	a	DET
cjfa-48223	72	8	company	company	NOUN
cjfa-48223	72	9	is	be	AUX
cjfa-48223	72	10	often	often	ADV
cjfa-48223	72	11	accompanied	accompany	VERB
cjfa-48223	72	12	by	by	ADP
cjfa-48223	72	13	that	that	DET
cjfa-48223	72	14	customer	customer	NOUN
cjfa-48223	72	15	’s	’s	PART
cjfa-48223	72	16	recommendations	recommendation	NOUN
cjfa-48223	72	17	to	to	ADP
cjfa-48223	72	18	others	other	NOUN
cjfa-48223	72	19	.	.	PUNCT
cjfa-48223	73	1	kassim	kassim	PROPN
cjfa-48223	73	2	and	and	CCONJ
cjfa-48223	73	3	abdullah	abdullah	PROPN
cjfa-48223	73	4	(	(	PUNCT
cjfa-48223	73	5	2010	2010	NUM
cjfa-48223	73	6	)	)	PUNCT
cjfa-48223	73	7	found	find	VERB
cjfa-48223	73	8	that	that	SCONJ
cjfa-48223	73	9	customer	customer	NOUN
cjfa-48223	73	10	satisfaction	satisfaction	NOUN
cjfa-48223	73	11	has	have	VERB
cjfa-48223	73	12	a	a	DET
cjfa-48223	73	13	strong	strong	ADJ
cjfa-48223	73	14	effect	effect	NOUN
cjfa-48223	73	15	on	on	ADP
cjfa-48223	73	16	customer	customer	NOUN
cjfa-48223	73	17	trust	trust	NOUN
cjfa-48223	73	18	as	as	ADV
cjfa-48223	73	19	well	well	ADV
cjfa-48223	73	20	as	as	ADP
cjfa-48223	73	21	loyalty	loyalty	NOUN
cjfa-48223	73	22	and	and	CCONJ
cjfa-48223	73	23	they	they	PRON
cjfa-48223	73	24	noted	note	VERB
cjfa-48223	73	25	that	that	SCONJ
cjfa-48223	73	26	customer	customer	NOUN
cjfa-48223	73	27	loyalty	loyalty	NOUN
cjfa-48223	73	28	has	have	VERB
cjfa-48223	73	29	a	a	DET
cjfa-48223	73	30	positive	positive	ADJ
cjfa-48223	73	31	and	and	CCONJ
cjfa-48223	73	32	meaningful	meaningful	ADJ
cjfa-48223	73	33	effect	effect	NOUN
cjfa-48223	73	34	on	on	ADP
cjfa-48223	73	35	repurchase	repurchase	NOUN
cjfa-48223	73	36	behavior	behavior	NOUN
cjfa-48223	73	37	.	.	PUNCT
cjfa-48223	74	1	it	it	PRON
cjfa-48223	74	2	can	can	AUX
cjfa-48223	74	3	be	be	AUX
cjfa-48223	74	4	postulated	postulate	VERB
cjfa-48223	74	5	that	that	SCONJ
cjfa-48223	74	6	customer	customer	NOUN
cjfa-48223	74	7	trust	trust	NOUN
cjfa-48223	74	8	has	have	VERB
cjfa-48223	74	9	a	a	DET
cjfa-48223	74	10	positive	positive	ADJ
cjfa-48223	74	11	effect	effect	NOUN
cjfa-48223	74	12	on	on	ADP
cjfa-48223	74	13	customer	customer	NOUN
cjfa-48223	74	14	loyalty	loyalty	NOUN
cjfa-48223	74	15	.	.	PUNCT
cjfa-48223	75	1	as	as	ADP
cjfa-48223	75	2	the	the	DET
cjfa-48223	75	3	consumer	consumer	NOUN
cjfa-48223	75	4	’s	’s	PART
cjfa-48223	75	5	trust	trust	NOUN
cjfa-48223	75	6	in	in	ADP
cjfa-48223	75	7	an	an	DET
cjfa-48223	75	8	insurance	insurance	NOUN
cjfa-48223	75	9	company	company	NOUN
cjfa-48223	75	10	increases	increase	VERB
cjfa-48223	75	11	,	,	PUNCT
cjfa-48223	75	12	their	their	PRON
cjfa-48223	75	13	loyalty	loyalty	NOUN
cjfa-48223	75	14	should	should	AUX
cjfa-48223	75	15	increase	increase	VERB
cjfa-48223	75	16	as	as	ADV
cjfa-48223	75	17	well	well	ADV
cjfa-48223	75	18	.	.	PUNCT
cjfa-48223	76	1	sirdeshmukh	sirdeshmukh	PROPN
cjfa-48223	76	2	,	,	PUNCT
cjfa-48223	76	3	singh	singh	PROPN
cjfa-48223	76	4	and	and	CCONJ
cjfa-48223	76	5	sabol	sabol	NOUN
cjfa-48223	76	6	(	(	PUNCT
cjfa-48223	76	7	2002	2002	NUM
cjfa-48223	76	8	)	)	PUNCT
cjfa-48223	76	9	determined	determine	VERB
cjfa-48223	76	10	that	that	SCONJ
cjfa-48223	76	11	consumer	consumer	NOUN
cjfa-48223	76	12	trust	trust	NOUN
cjfa-48223	76	13	in	in	ADP
cjfa-48223	76	14	the	the	DET
cjfa-48223	76	15	insurance	insurance	NOUN
cjfa-48223	76	16	intermediaries	intermediary	NOUN
cjfa-48223	76	17	(	(	PUNCT
cjfa-48223	76	18	agents	agent	NOUN
cjfa-48223	76	19	,	,	PUNCT
cjfa-48223	76	20	brokers	broker	NOUN
cjfa-48223	76	21	,	,	PUNCT
cjfa-48223	76	22	banks	bank	NOUN
cjfa-48223	76	23	,	,	PUNCT
cjfa-48223	76	24	etc	etc	X
cjfa-48223	76	25	.	.	X
cjfa-48223	76	26	)	)	PUNCT
cjfa-48223	77	1	and	and	CCONJ
cjfa-48223	77	2	the	the	DET
cjfa-48223	77	3	insurance	insurance	NOUN
cjfa-48223	77	4	company	company	NOUN
cjfa-48223	77	5	is	be	AUX
cjfa-48223	77	6	positively	positively	ADV
cjfa-48223	77	7	associated	associate	VERB
cjfa-48223	77	8	with	with	ADP
cjfa-48223	77	9	consumer	consumer	NOUN
cjfa-48223	77	10	loyalty	loyalty	NOUN
cjfa-48223	77	11	.	.	PUNCT
cjfa-48223	78	1	therefore	therefore	ADV
cjfa-48223	78	2	,	,	PUNCT
cjfa-48223	78	3	analysis	analysis	NOUN
cjfa-48223	78	4	of	of	ADP
cjfa-48223	78	5	the	the	DET
cjfa-48223	78	6	quality	quality	NOUN
cjfa-48223	78	7	(	(	PUNCT
cjfa-48223	78	8	level	level	NOUN
cjfa-48223	78	9	of	of	ADP
cjfa-48223	78	10	trust	trust	NOUN
cjfa-48223	78	11	and	and	CCONJ
cjfa-48223	78	12	general	general	ADJ
cjfa-48223	78	13	satisfaction	satisfaction	NOUN
cjfa-48223	78	14	)	)	PUNCT
cjfa-48223	78	15	of	of	ADP
cjfa-48223	78	16	the	the	DET
cjfa-48223	78	17	relations	relation	NOUN
cjfa-48223	78	18	between	between	ADP
cjfa-48223	78	19	the	the	DET
cjfa-48223	78	20	insurance	insurance	NOUN
cjfa-48223	78	21	firms	firm	NOUN
cjfa-48223	78	22	and	and	CCONJ
cjfa-48223	78	23	the	the	DET
cjfa-48223	78	24	customers	customer	NOUN
cjfa-48223	78	25	can	can	AUX
cjfa-48223	78	26	be	be	AUX
cjfa-48223	78	27	a	a	DET
cjfa-48223	78	28	determining	determine	VERB
cjfa-48223	78	29	factor	factor	NOUN
cjfa-48223	78	30	in	in	ADP
cjfa-48223	78	31	the	the	DET
cjfa-48223	78	32	customer	customer	NOUN
cjfa-48223	78	33	’s	’s	PART
cjfa-48223	78	34	overall	overall	ADJ
cjfa-48223	78	35	perception	perception	NOUN
cjfa-48223	78	36	of	of	ADP
cjfa-48223	78	37	the	the	DET
cjfa-48223	78	38	firms	firm	NOUN
cjfa-48223	78	39	.	.	PUNCT
cjfa-48223	79	1	both	both	DET
cjfa-48223	79	2	positive	positive	ADJ
cjfa-48223	79	3	and	and	CCONJ
cjfa-48223	79	4	negative	negative	ADJ
cjfa-48223	79	5	customer	customer	NOUN
cjfa-48223	79	6	recommendations	recommendation	NOUN
cjfa-48223	79	7	can	can	AUX
cjfa-48223	79	8	impact	impact	VERB
cjfa-48223	79	9	a	a	DET
cjfa-48223	79	10	company	company	NOUN
cjfa-48223	79	11	.	.	PUNCT
cjfa-48223	80	1	this	this	PRON
cjfa-48223	80	2	may	may	AUX
cjfa-48223	80	3	take	take	VERB
cjfa-48223	80	4	place	place	NOUN
cjfa-48223	80	5	among	among	ADP
cjfa-48223	80	6	insurance	insurance	NOUN
cjfa-48223	80	7	intermediaries	intermediary	NOUN
cjfa-48223	80	8	(	(	PUNCT
cjfa-48223	80	9	agents	agent	NOUN
cjfa-48223	80	10	,	,	PUNCT
cjfa-48223	80	11	brokers	broker	NOUN
cjfa-48223	80	12	,	,	PUNCT
cjfa-48223	80	13	banks	bank	NOUN
cjfa-48223	80	14	,	,	PUNCT
cjfa-48223	80	15	etc	etc	X
cjfa-48223	80	16	.	.	X
cjfa-48223	80	17	)	)	PUNCT
cjfa-48223	81	1	and	and	CCONJ
cjfa-48223	81	2	the	the	DET
cjfa-48223	81	3	customers	customer	NOUN
cjfa-48223	81	4	before	before	ADP
cjfa-48223	81	5	the	the	DET
cjfa-48223	81	6	sale	sale	NOUN
cjfa-48223	81	7	.	.	PUNCT
cjfa-48223	82	1	in	in	ADP
cjfa-48223	82	2	after	after	ADP
cjfa-48223	82	3	-	-	PUNCT
cjfa-48223	82	4	sales	sale	NOUN
cjfa-48223	82	5	services	service	NOUN
cjfa-48223	82	6	(	(	PUNCT
cjfa-48223	82	7	assistance	assistance	NOUN
cjfa-48223	82	8	after	after	ADP
cjfa-48223	82	9	the	the	DET
cjfa-48223	82	10	loss	loss	NOUN
cjfa-48223	82	11	,	,	PUNCT
cjfa-48223	82	12	compensation	compensation	NOUN
cjfa-48223	82	13	payments	payment	NOUN
cjfa-48223	82	14	,	,	PUNCT
cjfa-48223	82	15	etc	etc	X
cjfa-48223	82	16	.	.	X
cjfa-48223	82	17	)	)	PUNCT
cjfa-48223	82	18	,	,	PUNCT
cjfa-48223	82	19	the	the	DET
cjfa-48223	82	20	insurance	insurance	NOUN
cjfa-48223	82	21	company	company	NOUN
cjfa-48223	82	22	is	be	AUX
cjfa-48223	82	23	usually	usually	ADV
cjfa-48223	82	24	the	the	DET
cjfa-48223	82	25	endpoint	endpoint	NOUN
cjfa-48223	82	26	for	for	ADP
cjfa-48223	82	27	the	the	DET
cjfa-48223	82	28	policyholder	policyholder	NOUN
cjfa-48223	82	29	.	.	PUNCT
cjfa-48223	83	1	trust	trust	NOUN
cjfa-48223	83	2	in	in	ADP
cjfa-48223	83	3	turkish	turkish	ADJ
cjfa-48223	83	4	insurance	insurance	NOUN
cjfa-48223	83	5	companies	company	NOUN
cjfa-48223	83	6	is	be	AUX
cjfa-48223	83	7	questioned	question	VERB
cjfa-48223	83	8	based	base	VERB
cjfa-48223	83	9	on	on	ADP
cjfa-48223	83	10	anecdotal	anecdotal	ADJ
cjfa-48223	83	11	evidence	evidence	NOUN
cjfa-48223	83	12	and	and	CCONJ
cjfa-48223	83	13	firms	firm	NOUN
cjfa-48223	83	14	have	have	VERB
cjfa-48223	83	15	an	an	DET
cjfa-48223	83	16	image	image	NOUN
cjfa-48223	83	17	problem	problem	NOUN
cjfa-48223	83	18	and	and	CCONJ
cjfa-48223	83	19	under	under	ADP
cjfa-48223	83	20	severe	severe	ADJ
cjfa-48223	83	21	strain	strain	NOUN
cjfa-48223	83	22	(	(	PUNCT
cjfa-48223	83	23	fitch	fitch	NOUN
cjfa-48223	83	24	ratings	rating	NOUN
cjfa-48223	83	25	,	,	PUNCT
cjfa-48223	83	26	2022	2022	NUM
cjfa-48223	83	27	)	)	PUNCT
cjfa-48223	83	28	.	.	PUNCT
cjfa-48223	84	1	failures	failure	NOUN
cjfa-48223	84	2	to	to	PART
cjfa-48223	84	3	fulfill	fulfill	VERB
cjfa-48223	84	4	compensation	compensation	NOUN
cjfa-48223	84	5	obligations	obligation	NOUN
cjfa-48223	84	6	and	and	CCONJ
cjfa-48223	84	7	poor	poor	ADJ
cjfa-48223	84	8	after	after	ADP
cjfa-48223	84	9	-	-	PUNCT
cjfa-48223	84	10	sales	sale	NOUN
cjfa-48223	84	11	service	service	NOUN
cjfa-48223	84	12	are	be	AUX
cjfa-48223	84	13	among	among	ADP
cjfa-48223	84	14	the	the	DET
cjfa-48223	84	15	problems	problem	NOUN
cjfa-48223	84	16	.	.	PUNCT
cjfa-48223	85	1	insurance	insurance	NOUN
cjfa-48223	85	2	customers	customer	NOUN
cjfa-48223	85	3	who	who	PRON
cjfa-48223	85	4	experience	experience	VERB
cjfa-48223	85	5	such	such	ADJ
cjfa-48223	85	6	situations	situation	NOUN
cjfa-48223	85	7	or	or	CCONJ
cjfa-48223	85	8	have	have	AUX
cjfa-48223	85	9	heard	hear	VERB
cjfa-48223	85	10	of	of	ADP
cjfa-48223	85	11	problems	problem	NOUN
cjfa-48223	85	12	will	will	AUX
cjfa-48223	85	13	avoid	avoid	VERB
cjfa-48223	85	14	doing	do	VERB
cjfa-48223	85	15	business	business	NOUN
cjfa-48223	85	16	with	with	ADP
cjfa-48223	85	17	the	the	DET
cjfa-48223	85	18	firms	firm	NOUN
cjfa-48223	85	19	in	in	ADP
cjfa-48223	85	20	question	question	NOUN
cjfa-48223	85	21	(	(	PUNCT
cjfa-48223	85	22	aslan	aslan	PROPN
cjfa-48223	85	23	,	,	PUNCT
cjfa-48223	85	24	2018	2018	NUM
cjfa-48223	85	25	)	)	PUNCT
cjfa-48223	85	26	.	.	PUNCT
cjfa-48223	86	1	according	accord	VERB
cjfa-48223	86	2	to	to	ADP
cjfa-48223	86	3	smith	smith	PROPN
cjfa-48223	86	4	,	,	PUNCT
cjfa-48223	86	5	bolton	bolton	PROPN
cjfa-48223	86	6	and	and	CCONJ
cjfa-48223	86	7	wagner	wagner	PROPN
cjfa-48223	86	8	(	(	PUNCT
cjfa-48223	86	9	1999	1999	NUM
cjfa-48223	86	10	)	)	PUNCT
cjfa-48223	86	11	,	,	PUNCT
cjfa-48223	86	12	insurance	insurance	NOUN
cjfa-48223	86	13	companies	company	NOUN
cjfa-48223	86	14	’	’	PART
cjfa-48223	86	15	failure	failure	NOUN
cjfa-48223	86	16	to	to	PART
cjfa-48223	86	17	identify	identify	VERB
cjfa-48223	86	18	the	the	DET
cjfa-48223	86	19	problems	problem	NOUN
cjfa-48223	86	20	causing	cause	VERB
cjfa-48223	86	21	customer	customer	NOUN
cjfa-48223	86	22	loss	loss	NOUN
cjfa-48223	86	23	and	and	CCONJ
cjfa-48223	86	24	not	not	PART
cjfa-48223	86	25	taking	take	VERB
cjfa-48223	86	26	corrective	corrective	ADJ
cjfa-48223	86	27	measures	measure	NOUN
cjfa-48223	86	28	are	be	AUX
cjfa-48223	86	29	the	the	DET
cjfa-48223	86	30	main	main	ADJ
cjfa-48223	86	31	causes	cause	NOUN
cjfa-48223	86	32	of	of	ADP
cjfa-48223	86	33	customer	customer	NOUN
cjfa-48223	86	34	churn	churn	NOUN
cjfa-48223	86	35	.	.	PUNCT
cjfa-48223	87	1	however	however	ADV
cjfa-48223	87	2	,	,	PUNCT
cjfa-48223	87	3	there	there	PRON
cjfa-48223	87	4	are	be	VERB
cjfa-48223	87	5	a	a	DET
cjfa-48223	87	6	few	few	ADJ
cjfa-48223	87	7	studies	study	NOUN
cjfa-48223	87	8	that	that	PRON
cjfa-48223	87	9	include	include	VERB
cjfa-48223	87	10	insurance	insurance	NOUN
cjfa-48223	87	11	agencies	agency	NOUN
cjfa-48223	87	12	.	.	PUNCT
cjfa-48223	88	1	joseph	joseph	PROPN
cjfa-48223	88	2	,	,	PUNCT
cjfa-48223	88	3	stone	stone	PROPN
cjfa-48223	88	4	and	and	CCONJ
cjfa-48223	88	5	anderson	anderson	PROPN
cjfa-48223	88	6	(	(	PUNCT
cjfa-48223	88	7	2003	2003	NUM
cjfa-48223	88	8	)	)	PUNCT
cjfa-48223	88	9	found	find	VERB
cjfa-48223	88	10	it	it	PRON
cjfa-48223	88	11	surprising	surprising	ADJ
cjfa-48223	88	12	that	that	SCONJ
cjfa-48223	88	13	insurance	insurance	NOUN
cjfa-48223	88	14	respondents	respondent	NOUN
cjfa-48223	88	15	believe	believe	VERB
cjfa-48223	88	16	their	their	PRON
cjfa-48223	88	17	individual	individual	ADJ
cjfa-48223	88	18	agent	agent	NOUN
cjfa-48223	88	19	is	be	AUX
cjfa-48223	88	20	performing	perform	VERB
cjfa-48223	88	21	at	at	ADP
cjfa-48223	88	22	an	an	DET
cjfa-48223	88	23	above	above	ADJ
cjfa-48223	88	24	-	-	PUNCT
cjfa-48223	88	25	average	average	NOUN
cjfa-48223	88	26	level	level	NOUN
cjfa-48223	88	27	.	.	PUNCT
cjfa-48223	89	1	according	accord	VERB
cjfa-48223	89	2	to	to	ADP
cjfa-48223	89	3	their	their	PRON
cjfa-48223	89	4	results	result	NOUN
cjfa-48223	89	5	,	,	PUNCT
cjfa-48223	89	6	insurance	insurance	NOUN
cjfa-48223	89	7	companies	company	NOUN
cjfa-48223	89	8	and	and	CCONJ
cjfa-48223	89	9	their	their	PRON
cjfa-48223	89	10	sales	sale	NOUN
cjfa-48223	89	11	representatives	representative	NOUN
cjfa-48223	89	12	have	have	AUX
cjfa-48223	89	13	had	have	VERB
cjfa-48223	89	14	to	to	PART
cjfa-48223	89	15	reevaluate	reevaluate	VERB
cjfa-48223	89	16	their	their	PRON
cjfa-48223	89	17	traditional	traditional	ADJ
cjfa-48223	89	18	methods	method	NOUN
cjfa-48223	89	19	of	of	ADP
cjfa-48223	89	20	attracting	attract	VERB
cjfa-48223	89	21	and	and	CCONJ
cjfa-48223	89	22	keeping	keep	VERB
cjfa-48223	89	23	customers	customer	NOUN
cjfa-48223	89	24	.	.	PUNCT
cjfa-48223	90	1	karaman	karaman	NOUN
cjfa-48223	90	2	(	(	PUNCT
cjfa-48223	90	3	2021	2021	NUM
cjfa-48223	90	4	)	)	PUNCT
cjfa-48223	90	5	measured	measure	VERB
cjfa-48223	90	6	the	the	DET
cjfa-48223	90	7	effect	effect	NOUN
cjfa-48223	90	8	of	of	ADP
cjfa-48223	90	9	relational	relational	ADJ
cjfa-48223	90	10	marketing	marketing	NOUN
cjfa-48223	90	11	on	on	ADP
cjfa-48223	90	12	customer	customer	NOUN
cjfa-48223	90	13	satisfaction	satisfaction	NOUN
cjfa-48223	90	14	in	in	ADP
cjfa-48223	90	15	insurance	insurance	NOUN
cjfa-48223	90	16	agencies	agency	NOUN
cjfa-48223	90	17	but	but	CCONJ
cjfa-48223	90	18	did	do	AUX
cjfa-48223	90	19	not	not	PART
cjfa-48223	90	20	include	include	VERB
cjfa-48223	90	21	the	the	DET
cjfa-48223	90	22	relationships	relationship	NOUN
cjfa-48223	90	23	between	between	ADP
cjfa-48223	90	24	the	the	DET
cjfa-48223	90	25	trust	trust	NOUN
cjfa-48223	90	26	in	in	ADP
cjfa-48223	90	27	insur	insur	PROPN
cjfa-48223	90	28	gaye	gaye	PROPN
cjfa-48223	90	29	acikdilli	acikdilli	PROPN
cjfa-48223	90	30	,	,	PUNCT
cjfa-48223	90	31	abdullah	abdullah	PROPN
cjfa-48223	90	32	bugra	bugra	VERB
cjfa-48223	90	33	soylu1414	soylu1414	NOUN
cjfa-48223	90	34	ance	ance	NOUN
cjfa-48223	90	35	companies	company	NOUN
cjfa-48223	90	36	,	,	PUNCT
cjfa-48223	90	37	service	service	NOUN
cjfa-48223	90	38	quality	quality	NOUN
cjfa-48223	90	39	dimensions	dimension	NOUN
cjfa-48223	90	40	,	,	PUNCT
cjfa-48223	90	41	and	and	CCONJ
cjfa-48223	90	42	loyalty	loyalty	NOUN
cjfa-48223	90	43	.	.	PUNCT
cjfa-48223	91	1	this	this	DET
cjfa-48223	91	2	gap	gap	NOUN
cjfa-48223	91	3	in	in	ADP
cjfa-48223	91	4	the	the	DET
cjfa-48223	91	5	literature	literature	NOUN
cjfa-48223	91	6	prompted	prompt	VERB
cjfa-48223	91	7	the	the	DET
cjfa-48223	91	8	present	present	ADJ
cjfa-48223	91	9	study	study	NOUN
cjfa-48223	91	10	towards	towards	ADP
cjfa-48223	91	11	an	an	DET
cjfa-48223	91	12	insight	insight	NOUN
cjfa-48223	91	13	into	into	ADP
cjfa-48223	91	14	how	how	SCONJ
cjfa-48223	91	15	customers	customer	NOUN
cjfa-48223	91	16	’	'	PUNCT
cjfa-48223	91	17	trust	trust	NOUN
cjfa-48223	91	18	in	in	ADP
cjfa-48223	91	19	insurance	insurance	NOUN
cjfa-48223	91	20	companies	company	NOUN
cjfa-48223	91	21	,	,	PUNCT
cjfa-48223	91	22	versus	versus	ADP
cjfa-48223	91	23	agencies	agency	NOUN
cjfa-48223	91	24	,	,	PUNCT
cjfa-48223	91	25	is	be	AUX
cjfa-48223	91	26	linked	link	VERB
cjfa-48223	91	27	to	to	ADP
cjfa-48223	91	28	loyalty	loyalty	NOUN
cjfa-48223	91	29	.	.	PUNCT
cjfa-48223	92	1	to	to	PART
cjfa-48223	92	2	compare	compare	VERB
cjfa-48223	92	3	the	the	DET
cjfa-48223	92	4	effect	effect	NOUN
cjfa-48223	92	5	of	of	ADP
cjfa-48223	92	6	insurance	insurance	NOUN
cjfa-48223	92	7	customers	customer	NOUN
cjfa-48223	92	8	’	'	PUNCT
cjfa-48223	92	9	trust	trust	NOUN
cjfa-48223	92	10	in	in	ADP
cjfa-48223	92	11	insurance	insurance	NOUN
cjfa-48223	92	12	agencies	agency	NOUN
cjfa-48223	92	13	versus	versus	ADP
cjfa-48223	92	14	insurance	insurance	NOUN
cjfa-48223	92	15	companies	company	NOUN
cjfa-48223	92	16	,	,	PUNCT
cjfa-48223	92	17	the	the	DET
cjfa-48223	92	18	following	follow	VERB
cjfa-48223	92	19	hypotheses	hypothesis	NOUN
cjfa-48223	92	20	have	have	AUX
cjfa-48223	92	21	been	be	AUX
cjfa-48223	92	22	developed	develop	VERB
cjfa-48223	92	23	:	:	PUNCT
cjfa-48223	92	24	■	■	PUNCT
cjfa-48223	92	25	h3	h3	NOUN
cjfa-48223	92	26	:	:	PUNCT
cjfa-48223	92	27	trust	trust	NOUN
cjfa-48223	92	28	in	in	ADP
cjfa-48223	92	29	the	the	DET
cjfa-48223	92	30	insurance	insurance	NOUN
cjfa-48223	92	31	agency	agency	NOUN
cjfa-48223	92	32	affects	affect	VERB
cjfa-48223	92	33	the	the	DET
cjfa-48223	92	34	loyalty	loyalty	NOUN
cjfa-48223	92	35	of	of	ADP
cjfa-48223	92	36	the	the	DET
cjfa-48223	92	37	insurance	insurance	NOUN
cjfa-48223	92	38	customers	customer	NOUN
cjfa-48223	92	39	.	.	PUNCT
cjfa-48223	93	1	■	■	PUNCT
cjfa-48223	93	2	h4	h4	NOUN
cjfa-48223	93	3	:	:	PUNCT
cjfa-48223	93	4	trust	trust	NOUN
cjfa-48223	93	5	in	in	ADP
cjfa-48223	93	6	the	the	DET
cjfa-48223	93	7	insurance	insurance	NOUN
cjfa-48223	93	8	company	company	NOUN
cjfa-48223	93	9	affects	affect	VERB
cjfa-48223	93	10	the	the	DET
cjfa-48223	93	11	loyalty	loyalty	NOUN
cjfa-48223	93	12	of	of	ADP
cjfa-48223	93	13	the	the	DET
cjfa-48223	93	14	insurance	insurance	NOUN
cjfa-48223	93	15	customers	customer	NOUN
cjfa-48223	93	16	.	.	PUNCT
cjfa-48223	94	1	satisfactionsatisfaction	satisfactionsatisfaction	NOUN
cjfa-48223	94	2	satisfied	satisfied	ADJ
cjfa-48223	94	3	customers	customer	NOUN
cjfa-48223	94	4	are	be	AUX
cjfa-48223	94	5	an	an	DET
cjfa-48223	94	6	essential	essential	ADJ
cjfa-48223	94	7	element	element	NOUN
cjfa-48223	94	8	for	for	ADP
cjfa-48223	94	9	the	the	DET
cjfa-48223	94	10	sustainable	sustainable	ADJ
cjfa-48223	94	11	performance	performance	NOUN
cjfa-48223	94	12	of	of	ADP
cjfa-48223	94	13	any	any	DET
cjfa-48223	94	14	business	business	NOUN
cjfa-48223	94	15	.	.	PUNCT
cjfa-48223	95	1	company	company	NOUN
cjfa-48223	95	2	image	image	NOUN
cjfa-48223	95	3	and	and	CCONJ
cjfa-48223	95	4	perceived	perceive	VERB
cjfa-48223	95	5	quality	quality	NOUN
cjfa-48223	95	6	of	of	ADP
cjfa-48223	95	7	service	service	NOUN
cjfa-48223	95	8	may	may	AUX
cjfa-48223	95	9	determine	determine	VERB
cjfa-48223	95	10	selection	selection	NOUN
cjfa-48223	95	11	of	of	ADP
cjfa-48223	95	12	the	the	DET
cjfa-48223	95	13	insurance	insurance	NOUN
cjfa-48223	95	14	company	company	NOUN
cjfa-48223	95	15	and	and	CCONJ
cjfa-48223	95	16	willingness	willingness	NOUN
cjfa-48223	95	17	to	to	PART
cjfa-48223	95	18	purchase	purchase	VERB
cjfa-48223	95	19	coverage	coverage	NOUN
cjfa-48223	95	20	.	.	PUNCT
cjfa-48223	96	1	gopalkrishna	gopalkrishna	VERB
cjfa-48223	96	2	,	,	PUNCT
cjfa-48223	96	3	rodrigues	rodrigue	NOUN
cjfa-48223	96	4	and	and	CCONJ
cjfa-48223	96	5	varambally	varambally	ADV
cjfa-48223	96	6	(	(	PUNCT
cjfa-48223	96	7	2008	2008	NUM
cjfa-48223	96	8	)	)	PUNCT
cjfa-48223	96	9	examined	examine	VERB
cjfa-48223	96	10	service	service	NOUN
cjfa-48223	96	11	quality	quality	NOUN
cjfa-48223	96	12	in	in	ADP
cjfa-48223	96	13	the	the	DET
cjfa-48223	96	14	general	general	ADJ
cjfa-48223	96	15	insurance	insurance	NOUN
cjfa-48223	96	16	sector	sector	NOUN
cjfa-48223	96	17	and	and	CCONJ
cjfa-48223	96	18	concluded	conclude	VERB
cjfa-48223	96	19	that	that	SCONJ
cjfa-48223	96	20	customers	customer	NOUN
cjfa-48223	96	21	attach	attach	VERB
cjfa-48223	96	22	more	more	ADJ
cjfa-48223	96	23	importance	importance	NOUN
cjfa-48223	96	24	to	to	ADP
cjfa-48223	96	25	concrete	concrete	ADJ
cjfa-48223	96	26	services	service	NOUN
cjfa-48223	96	27	(	(	PUNCT
cjfa-48223	96	28	insurance	insurance	NOUN
cjfa-48223	96	29	premiums	premium	NOUN
cjfa-48223	96	30	)	)	PUNCT
cjfa-48223	96	31	than	than	ADP
cjfa-48223	96	32	basic	basic	ADJ
cjfa-48223	96	33	services	service	NOUN
cjfa-48223	96	34	(	(	PUNCT
cjfa-48223	96	35	claims	claim	NOUN
cjfa-48223	96	36	management	management	NOUN
cjfa-48223	96	37	,	,	PUNCT
cjfa-48223	96	38	compensation	compensation	NOUN
cjfa-48223	96	39	payments	payment	NOUN
cjfa-48223	96	40	)	)	PUNCT
cjfa-48223	96	41	.	.	PUNCT
cjfa-48223	97	1	according	accord	VERB
cjfa-48223	97	2	to	to	ADP
cjfa-48223	97	3	parasuraman	parasuraman	NOUN
cjfa-48223	97	4	,	,	PUNCT
cjfa-48223	97	5	zeithaml	zeithaml	NOUN
cjfa-48223	97	6	and	and	CCONJ
cjfa-48223	97	7	berry	berry	NOUN
cjfa-48223	97	8	(	(	PUNCT
cjfa-48223	97	9	1988	1988	NUM
cjfa-48223	97	10	)	)	PUNCT
cjfa-48223	97	11	,	,	PUNCT
cjfa-48223	97	12	customer	customer	NOUN
cjfa-48223	97	13	satisfaction	satisfaction	NOUN
cjfa-48223	97	14	leads	lead	VERB
cjfa-48223	97	15	to	to	ADP
cjfa-48223	97	16	a	a	DET
cjfa-48223	97	17	general	general	ADJ
cjfa-48223	97	18	perception	perception	NOUN
cjfa-48223	97	19	of	of	ADP
cjfa-48223	97	20	service	service	NOUN
cjfa-48223	97	21	quality	quality	NOUN
cjfa-48223	97	22	over	over	ADP
cjfa-48223	97	23	time	time	NOUN
cjfa-48223	97	24	.	.	PUNCT
cjfa-48223	98	1	other	other	ADJ
cjfa-48223	98	2	researchers	researcher	NOUN
cjfa-48223	98	3	have	have	AUX
cjfa-48223	98	4	argued	argue	VERB
cjfa-48223	98	5	that	that	SCONJ
cjfa-48223	98	6	perceived	perceive	VERB
cjfa-48223	98	7	service	service	NOUN
cjfa-48223	98	8	quality	quality	NOUN
cjfa-48223	98	9	leads	lead	VERB
cjfa-48223	98	10	to	to	ADP
cjfa-48223	98	11	customer	customer	NOUN
cjfa-48223	98	12	satisfaction	satisfaction	NOUN
cjfa-48223	98	13	(	(	PUNCT
cjfa-48223	98	14	bitner	bitner	NOUN
cjfa-48223	98	15	,	,	PUNCT
cjfa-48223	98	16	1990	1990	NUM
cjfa-48223	98	17	)	)	PUNCT
cjfa-48223	98	18	.	.	PUNCT
cjfa-48223	99	1	cronin	cronin	PROPN
cjfa-48223	99	2	and	and	CCONJ
cjfa-48223	99	3	taylor	taylor	PROPN
cjfa-48223	99	4	(	(	PUNCT
cjfa-48223	99	5	1992	1992	NUM
cjfa-48223	99	6	)	)	PUNCT
cjfa-48223	99	7	analyzed	analyze	VERB
cjfa-48223	99	8	both	both	DET
cjfa-48223	99	9	models	model	NOUN
cjfa-48223	99	10	and	and	CCONJ
cjfa-48223	99	11	determined	determine	VERB
cjfa-48223	99	12	the	the	DET
cjfa-48223	99	13	correlation	correlation	NOUN
cjfa-48223	99	14	coefficients	coefficient	NOUN
cjfa-48223	99	15	of	of	ADP
cjfa-48223	99	16	variables	variable	NOUN
cjfa-48223	99	17	were	be	AUX
cjfa-48223	99	18	statistically	statistically	ADV
cjfa-48223	99	19	significant	significant	ADJ
cjfa-48223	99	20	in	in	ADP
cjfa-48223	99	21	the	the	DET
cjfa-48223	99	22	path	path	NOUN
cjfa-48223	99	23	analysis	analysis	NOUN
cjfa-48223	99	24	of	of	ADP
cjfa-48223	99	25	the	the	DET
cjfa-48223	99	26	service	service	NOUN
cjfa-48223	99	27	quality	quality	NOUN
cjfa-48223	99	28	,	,	PUNCT
cjfa-48223	99	29	customer	customer	NOUN
cjfa-48223	99	30	satisfaction	satisfaction	NOUN
cjfa-48223	99	31	,	,	PUNCT
cjfa-48223	99	32	and	and	CCONJ
cjfa-48223	99	33	purchase	purchase	VERB
cjfa-48223	99	34	intention	intention	NOUN
cjfa-48223	99	35	model	model	NOUN
cjfa-48223	99	36	.	.	PUNCT
cjfa-48223	100	1	consumers	consumer	NOUN
cjfa-48223	100	2	often	often	ADV
cjfa-48223	100	3	do	do	AUX
cjfa-48223	100	4	not	not	PART
cjfa-48223	100	5	perceive	perceive	VERB
cjfa-48223	100	6	satisfaction	satisfaction	NOUN
cjfa-48223	100	7	and	and	CCONJ
cjfa-48223	100	8	quality	quality	NOUN
cjfa-48223	100	9	as	as	ADP
cjfa-48223	100	10	different	different	ADJ
cjfa-48223	100	11	concepts	concept	NOUN
cjfa-48223	100	12	.	.	PUNCT
cjfa-48223	101	1	in	in	ADP
cjfa-48223	101	2	general	general	ADJ
cjfa-48223	101	3	,	,	PUNCT
cjfa-48223	101	4	service	service	NOUN
cjfa-48223	101	5	quality	quality	NOUN
cjfa-48223	101	6	is	be	AUX
cjfa-48223	101	7	an	an	DET
cjfa-48223	101	8	element	element	NOUN
cjfa-48223	101	9	affecting	affect	VERB
cjfa-48223	101	10	customer	customer	NOUN
cjfa-48223	101	11	satisfaction	satisfaction	NOUN
cjfa-48223	101	12	and	and	CCONJ
cjfa-48223	101	13	its	its	PRON
cjfa-48223	101	14	level	level	NOUN
cjfa-48223	101	15	affects	affect	VERB
cjfa-48223	101	16	customer	customer	NOUN
cjfa-48223	101	17	purchases	purchase	NOUN
cjfa-48223	101	18	(	(	PUNCT
cjfa-48223	101	19	anderson	anderson	PROPN
cjfa-48223	101	20	,	,	PUNCT
cjfa-48223	101	21	fornell	fornell	PROPN
cjfa-48223	101	22	&	&	CCONJ
cjfa-48223	101	23	lehmannn	lehmannn	NOUN
cjfa-48223	101	24	,	,	PUNCT
cjfa-48223	101	25	1994	1994	NUM
cjfa-48223	101	26	)	)	PUNCT
cjfa-48223	101	27	.	.	PUNCT
cjfa-48223	102	1	the	the	DET
cjfa-48223	102	2	concept	concept	NOUN
cjfa-48223	102	3	of	of	ADP
cjfa-48223	102	4	service	service	NOUN
cjfa-48223	102	5	quality	quality	NOUN
cjfa-48223	102	6	is	be	AUX
cjfa-48223	102	7	associated	associate	VERB
cjfa-48223	102	8	with	with	ADP
cjfa-48223	102	9	customer	customer	NOUN
cjfa-48223	102	10	retention	retention	NOUN
cjfa-48223	102	11	(	(	PUNCT
cjfa-48223	102	12	steenkamp	steenkamp	NOUN
cjfa-48223	102	13	,	,	PUNCT
cjfa-48223	102	14	1989	1989	NUM
cjfa-48223	102	15	)	)	PUNCT
cjfa-48223	102	16	,	,	PUNCT
cjfa-48223	102	17	profitability	profitability	NOUN
cjfa-48223	102	18	(	(	PUNCT
cjfa-48223	102	19	reichheld	reichheld	NOUN
cjfa-48223	102	20	&	&	CCONJ
cjfa-48223	102	21	sasser	sasser	PROPN
cjfa-48223	102	22	,	,	PUNCT
cjfa-48223	102	23	1990	1990	NUM
cjfa-48223	102	24	)	)	PUNCT
cjfa-48223	102	25	,	,	PUNCT
cjfa-48223	102	26	and	and	CCONJ
cjfa-48223	102	27	market	market	NOUN
cjfa-48223	102	28	share	share	NOUN
cjfa-48223	102	29	(	(	PUNCT
cjfa-48223	102	30	buzzell	buzzell	PROPN
cjfa-48223	102	31	&	&	CCONJ
cjfa-48223	102	32	gale	gale	PROPN
cjfa-48223	102	33	,	,	PUNCT
cjfa-48223	102	34	1987	1987	NUM
cjfa-48223	102	35	)	)	PUNCT
cjfa-48223	102	36	.	.	PUNCT
cjfa-48223	103	1	studies	study	NOUN
cjfa-48223	103	2	reported	report	VERB
cjfa-48223	103	3	a	a	DET
cjfa-48223	103	4	positive	positive	ADJ
cjfa-48223	103	5	correlation	correlation	NOUN
cjfa-48223	103	6	between	between	ADP
cjfa-48223	103	7	customer	customer	NOUN
cjfa-48223	103	8	satisfaction	satisfaction	NOUN
cjfa-48223	103	9	and	and	CCONJ
cjfa-48223	103	10	customer	customer	NOUN
cjfa-48223	103	11	retention	retention	NOUN
cjfa-48223	103	12	,	,	PUNCT
cjfa-48223	103	13	loyalty	loyalty	NOUN
cjfa-48223	103	14	,	,	PUNCT
cjfa-48223	103	15	and	and	CCONJ
cjfa-48223	103	16	word	word	NOUN
cjfa-48223	103	17	-	-	PUNCT
cjfa-48223	103	18	of	of	ADP
cjfa-48223	103	19	-	-	PUNCT
cjfa-48223	103	20	mouth	mouth	NOUN
cjfa-48223	103	21	marketing	marketing	NOUN
cjfa-48223	103	22	(	(	PUNCT
cjfa-48223	103	23	anderson	anderson	PROPN
cjfa-48223	103	24	&	&	CCONJ
cjfa-48223	103	25	sullivan	sullivan	PROPN
cjfa-48223	103	26	,	,	PUNCT
cjfa-48223	103	27	1993	1993	NUM
cjfa-48223	103	28	)	)	PUNCT
cjfa-48223	103	29	.	.	PUNCT
cjfa-48223	104	1	anderson	anderson	PROPN
cjfa-48223	104	2	et	et	PROPN
cjfa-48223	104	3	al	al	PROPN
cjfa-48223	104	4	.	.	PROPN
cjfa-48223	104	5	(	(	PUNCT
cjfa-48223	104	6	1994	1994	NUM
cjfa-48223	104	7	)	)	PUNCT
cjfa-48223	104	8	explained	explain	VERB
cjfa-48223	104	9	as	as	ADP
cjfa-48223	104	10	the	the	DET
cjfa-48223	104	11	level	level	NOUN
cjfa-48223	104	12	of	of	ADP
cjfa-48223	104	13	customer	customer	NOUN
cjfa-48223	104	14	satisfaction	satisfaction	NOUN
cjfa-48223	104	15	increases	increase	NOUN
cjfa-48223	104	16	,	,	PUNCT
cjfa-48223	104	17	the	the	DET
cjfa-48223	104	18	level	level	NOUN
cjfa-48223	104	19	of	of	ADP
cjfa-48223	104	20	loyalty	loyalty	NOUN
cjfa-48223	104	21	also	also	ADV
cjfa-48223	104	22	increases	increase	VERB
cjfa-48223	104	23	,	,	PUNCT
cjfa-48223	104	24	price	price	NOUN
cjfa-48223	104	25	flexibility	flexibility	NOUN
cjfa-48223	104	26	decreases	decrease	VERB
cjfa-48223	104	27	,	,	PUNCT
cjfa-48223	104	28	market	market	NOUN
cjfa-48223	104	29	share	share	NOUN
cjfa-48223	104	30	is	be	AUX
cjfa-48223	104	31	maintained	maintain	VERB
cjfa-48223	104	32	,	,	PUNCT
cjfa-48223	104	33	the	the	DET
cjfa-48223	104	34	level	level	NOUN
cjfa-48223	104	35	of	of	ADP
cjfa-48223	104	36	attention	attention	NOUN
cjfa-48223	104	37	of	of	ADP
cjfa-48223	104	38	new	new	ADJ
cjfa-48223	104	39	customers	customer	NOUN
cjfa-48223	104	40	is	be	AUX
cjfa-48223	104	41	increased	increase	VERB
cjfa-48223	104	42	,	,	PUNCT
cjfa-48223	104	43	and	and	CCONJ
cjfa-48223	104	44	,	,	PUNCT
cjfa-48223	104	45	therefore	therefore	ADV
cjfa-48223	104	46	,	,	PUNCT
cjfa-48223	104	47	the	the	DET
cjfa-48223	104	48	company	company	NOUN
cjfa-48223	104	49	creates	create	VERB
cjfa-48223	104	50	a	a	DET
cjfa-48223	104	51	positive	positive	ADJ
cjfa-48223	104	52	image	image	NOUN
cjfa-48223	104	53	.	.	PUNCT
cjfa-48223	105	1	typi	typi	PROPN
cjfa-48223	105	2	service	service	PROPN
cjfa-48223	105	3	trust	trust	PROPN
cjfa-48223	105	4	,	,	PUNCT
cjfa-48223	105	5	loyalty	loyalty	NOUN
cjfa-48223	105	6	,	,	PUNCT
cjfa-48223	105	7	and	and	CCONJ
cjfa-48223	105	8	satisfaction	satisfaction	NOUN
cjfa-48223	105	9	…	…	PUNCT
cjfa-48223	105	10	1515	1515	NUM
cjfa-48223	105	11	cally	cally	ADV
cjfa-48223	105	12	,	,	PUNCT
cjfa-48223	105	13	the	the	DET
cjfa-48223	105	14	quality	quality	NOUN
cjfa-48223	105	15	of	of	ADP
cjfa-48223	105	16	service	service	NOUN
cjfa-48223	105	17	,	,	PUNCT
cjfa-48223	105	18	together	together	ADV
cjfa-48223	105	19	with	with	ADP
cjfa-48223	105	20	satisfaction	satisfaction	NOUN
cjfa-48223	105	21	,	,	PUNCT
cjfa-48223	105	22	retains	retain	VERB
cjfa-48223	105	23	customers	customer	NOUN
cjfa-48223	105	24	and	and	CCONJ
cjfa-48223	105	25	provides	provide	VERB
cjfa-48223	105	26	loyalty	loyalty	NOUN
cjfa-48223	105	27	.	.	PUNCT
cjfa-48223	106	1	the	the	DET
cjfa-48223	106	2	more	more	ADV
cjfa-48223	106	3	satisfied	satisfied	ADJ
cjfa-48223	106	4	a	a	DET
cjfa-48223	106	5	customer	customer	NOUN
cjfa-48223	106	6	,	,	PUNCT
cjfa-48223	106	7	the	the	DET
cjfa-48223	106	8	higher	high	ADJ
cjfa-48223	106	9	loyalty	loyalty	NOUN
cjfa-48223	106	10	to	to	ADP
cjfa-48223	106	11	the	the	DET
cjfa-48223	106	12	insurance	insurance	NOUN
cjfa-48223	106	13	company	company	NOUN
cjfa-48223	106	14	.	.	PUNCT
cjfa-48223	107	1	accordingly	accordingly	ADV
cjfa-48223	107	2	,	,	PUNCT
cjfa-48223	107	3	this	this	DET
cjfa-48223	107	4	study	study	NOUN
cjfa-48223	107	5	proposes	propose	VERB
cjfa-48223	107	6	the	the	DET
cjfa-48223	107	7	following	follow	VERB
cjfa-48223	107	8	hypothesis	hypothesis	NOUN
cjfa-48223	107	9	:	:	PUNCT
cjfa-48223	107	10	■	■	PUNCT
cjfa-48223	107	11	h5	h5	NOUN
cjfa-48223	107	12	:	:	PUNCT
cjfa-48223	107	13	customer	customer	NOUN
cjfa-48223	107	14	satisfaction	satisfaction	NOUN
cjfa-48223	107	15	affects	affect	VERB
cjfa-48223	107	16	the	the	DET
cjfa-48223	107	17	loyalty	loyalty	NOUN
cjfa-48223	107	18	of	of	ADP
cjfa-48223	107	19	insurance	insurance	NOUN
cjfa-48223	107	20	customers	customer	NOUN
cjfa-48223	107	21	.	.	PUNCT
cjfa-48223	108	1	research	research	NOUN
cjfa-48223	108	2	methodologyresearch	methodologyresearch	NOUN
cjfa-48223	108	3	methodology	methodology	NOUN
cjfa-48223	108	4	measuresmeasures	measuresmeasure	NOUN
cjfa-48223	108	5	parasuraman	parasuraman	NOUN
cjfa-48223	108	6	et	et	PROPN
cjfa-48223	108	7	al	al	PROPN
cjfa-48223	108	8	.	.	PROPN
cjfa-48223	109	1	(	(	PUNCT
cjfa-48223	109	2	1988	1988	NUM
cjfa-48223	109	3	)	)	PUNCT
cjfa-48223	109	4	developed	develop	VERB
cjfa-48223	109	5	the	the	DET
cjfa-48223	109	6	servqual	servqual	ADJ
cjfa-48223	109	7	instrument	instrument	NOUN
cjfa-48223	109	8	consisting	consist	VERB
cjfa-48223	109	9	of	of	ADP
cjfa-48223	109	10	five	five	NUM
cjfa-48223	109	11	dimensions	dimension	NOUN
cjfa-48223	109	12	(	(	PUNCT
cjfa-48223	109	13	tangibles	tangible	NOUN
cjfa-48223	109	14	,	,	PUNCT
cjfa-48223	109	15	reliability	reliability	NOUN
cjfa-48223	109	16	,	,	PUNCT
cjfa-48223	109	17	responsiveness	responsiveness	NOUN
cjfa-48223	109	18	,	,	PUNCT
cjfa-48223	109	19	assurance	assurance	NOUN
cjfa-48223	109	20	,	,	PUNCT
cjfa-48223	109	21	and	and	CCONJ
cjfa-48223	109	22	empathy	empathy	NOUN
cjfa-48223	109	23	)	)	PUNCT
cjfa-48223	109	24	.	.	PUNCT
cjfa-48223	110	1	bala	bala	PROPN
cjfa-48223	110	2	,	,	PUNCT
cjfa-48223	110	3	sandhu	sandhu	NOUN
cjfa-48223	110	4	and	and	CCONJ
cjfa-48223	110	5	nagpal	nagpal	NOUN
cjfa-48223	110	6	(	(	PUNCT
cjfa-48223	110	7	2011	2011	NUM
cjfa-48223	110	8	)	)	PUNCT
cjfa-48223	110	9	used	use	VERB
cjfa-48223	110	10	the	the	DET
cjfa-48223	110	11	servqual	servqual	ADJ
cjfa-48223	110	12	scale	scale	NOUN
cjfa-48223	110	13	with	with	ADP
cjfa-48223	110	14	five	five	NUM
cjfa-48223	110	15	dimensions	dimension	NOUN
cjfa-48223	110	16	and	and	CCONJ
cjfa-48223	110	17	16	16	NUM
cjfa-48223	110	18	questions	question	NOUN
cjfa-48223	110	19	and	and	CCONJ
cjfa-48223	110	20	it	it	PRON
cjfa-48223	110	21	was	be	AUX
cjfa-48223	110	22	selected	select	VERB
cjfa-48223	110	23	.	.	PUNCT
cjfa-48223	111	1	this	this	DET
cjfa-48223	111	2	instrument	instrument	NOUN
cjfa-48223	111	3	was	be	AUX
cjfa-48223	111	4	evaluated	evaluate	VERB
cjfa-48223	111	5	by	by	ADP
cjfa-48223	111	6	middle	middle	ADJ
cjfa-48223	111	7	and	and	CCONJ
cjfa-48223	111	8	senior	senior	ADJ
cjfa-48223	111	9	managers	manager	NOUN
cjfa-48223	111	10	of	of	ADP
cjfa-48223	111	11	several	several	ADJ
cjfa-48223	111	12	insurance	insurance	NOUN
cjfa-48223	111	13	companies	company	NOUN
cjfa-48223	111	14	to	to	PART
cjfa-48223	111	15	ensure	ensure	VERB
cjfa-48223	111	16	that	that	SCONJ
cjfa-48223	111	17	it	it	PRON
cjfa-48223	111	18	fully	fully	ADV
cjfa-48223	111	19	well	well	ADV
cjfa-48223	111	20	matched	match	VERB
cjfa-48223	111	21	with	with	ADP
cjfa-48223	111	22	terminology	terminology	NOUN
cjfa-48223	111	23	used	use	VERB
cjfa-48223	111	24	in	in	ADP
cjfa-48223	111	25	turkey	turkey	NOUN
cjfa-48223	111	26	.	.	PUNCT
cjfa-48223	112	1	as	as	ADP
cjfa-48223	112	2	a	a	DET
cjfa-48223	112	3	result	result	NOUN
cjfa-48223	112	4	,	,	PUNCT
cjfa-48223	112	5	tangible	tangible	ADJ
cjfa-48223	112	6	dimensions	dimension	NOUN
cjfa-48223	112	7	of	of	ADP
cjfa-48223	112	8	the	the	DET
cjfa-48223	112	9	scale	scale	NOUN
cjfa-48223	112	10	such	such	ADJ
cjfa-48223	112	11	as	as	ADP
cjfa-48223	112	12	insurance	insurance	NOUN
cjfa-48223	112	13	products	product	NOUN
cjfa-48223	112	14	’	'	PUNCT
cjfa-48223	112	15	prices	price	NOUN
cjfa-48223	112	16	are	be	AUX
cjfa-48223	112	17	fair	fair	ADJ
cjfa-48223	112	18	were	be	AUX
cjfa-48223	112	19	added	add	VERB
cjfa-48223	112	20	.	.	PUNCT
cjfa-48223	113	1	additionally	additionally	ADV
cjfa-48223	113	2	,	,	PUNCT
cjfa-48223	113	3	three	three	NUM
cjfa-48223	113	4	entries	entry	NOUN
cjfa-48223	113	5	were	be	AUX
cjfa-48223	113	6	added	add	VERB
cjfa-48223	113	7	to	to	ADP
cjfa-48223	113	8	reliability	reliability	NOUN
cjfa-48223	113	9	:	:	PUNCT
cjfa-48223	113	10	insurance	insurance	NOUN
cjfa-48223	113	11	company	company	NOUN
cjfa-48223	113	12	offers	offer	VERB
cjfa-48223	113	13	quality	quality	NOUN
cjfa-48223	113	14	products	product	NOUN
cjfa-48223	113	15	and	and	CCONJ
cjfa-48223	113	16	services	service	NOUN
cjfa-48223	113	17	,	,	PUNCT
cjfa-48223	113	18	all	all	DET
cjfa-48223	113	19	terms	term	NOUN
cjfa-48223	113	20	are	be	AUX
cjfa-48223	113	21	clearly	clearly	ADV
cjfa-48223	113	22	stated	state	VERB
cjfa-48223	113	23	in	in	ADP
cjfa-48223	113	24	the	the	DET
cjfa-48223	113	25	insurance	insurance	NOUN
cjfa-48223	113	26	contracts	contract	NOUN
cjfa-48223	113	27	,	,	PUNCT
cjfa-48223	113	28	and	and	CCONJ
cjfa-48223	113	29	there	there	PRON
cjfa-48223	113	30	are	be	VERB
cjfa-48223	113	31	no	no	DET
cjfa-48223	113	32	unnecessary	unnecessary	ADJ
cjfa-48223	113	33	delays	delay	NOUN
cjfa-48223	113	34	in	in	ADP
cjfa-48223	113	35	the	the	DET
cjfa-48223	113	36	insurance	insurance	NOUN
cjfa-48223	113	37	company	company	NOUN
cjfa-48223	113	38	’s	’s	PART
cjfa-48223	113	39	claims	claim	NOUN
cjfa-48223	113	40	payments	payment	NOUN
cjfa-48223	113	41	.	.	PUNCT
cjfa-48223	114	1	this	this	PRON
cjfa-48223	114	2	increased	increase	VERB
cjfa-48223	114	3	the	the	DET
cjfa-48223	114	4	total	total	NOUN
cjfa-48223	114	5	to	to	PART
cjfa-48223	114	6	20	20	NUM
cjfa-48223	114	7	questions	question	NOUN
cjfa-48223	114	8	.	.	PUNCT
cjfa-48223	115	1	the	the	DET
cjfa-48223	115	2	difference	difference	NOUN
cjfa-48223	115	3	between	between	ADP
cjfa-48223	115	4	perception	perception	NOUN
cjfa-48223	115	5	and	and	CCONJ
cjfa-48223	115	6	expectation	expectation	NOUN
cjfa-48223	115	7	is	be	AUX
cjfa-48223	115	8	accepted	accept	VERB
cjfa-48223	115	9	as	as	ADP
cjfa-48223	115	10	a	a	DET
cjfa-48223	115	11	measure	measure	NOUN
cjfa-48223	115	12	of	of	ADP
cjfa-48223	115	13	service	service	NOUN
cjfa-48223	115	14	quality	quality	NOUN
cjfa-48223	115	15	.	.	PUNCT
cjfa-48223	116	1	while	while	SCONJ
cjfa-48223	116	2	the	the	DET
cjfa-48223	116	3	perception	perception	NOUN
cjfa-48223	116	4	scale	scale	NOUN
cjfa-48223	116	5	explains	explain	VERB
cjfa-48223	116	6	what	what	PRON
cjfa-48223	116	7	customers	customer	NOUN
cjfa-48223	116	8	actually	actually	ADV
cjfa-48223	116	9	think	think	VERB
cjfa-48223	116	10	about	about	ADP
cjfa-48223	116	11	the	the	DET
cjfa-48223	116	12	service	service	NOUN
cjfa-48223	116	13	,	,	PUNCT
cjfa-48223	116	14	the	the	DET
cjfa-48223	116	15	expectation	expectation	NOUN
cjfa-48223	116	16	scale	scale	NOUN
cjfa-48223	116	17	describes	describe	VERB
cjfa-48223	116	18	what	what	PRON
cjfa-48223	116	19	customers	customer	NOUN
cjfa-48223	116	20	expect	expect	VERB
cjfa-48223	116	21	.	.	PUNCT
cjfa-48223	117	1	the	the	DET
cjfa-48223	117	2	american	american	ADJ
cjfa-48223	117	3	customer	customer	PROPN
cjfa-48223	117	4	satisfaction	satisfaction	NOUN
cjfa-48223	117	5	index	index	NOUN
cjfa-48223	117	6	(	(	PUNCT
cjfa-48223	117	7	acsi	acsi	PROPN
cjfa-48223	117	8	)	)	PUNCT
cjfa-48223	117	9	developed	develop	VERB
cjfa-48223	117	10	a	a	DET
cjfa-48223	117	11	customer	customer	NOUN
cjfa-48223	117	12	satisfaction	satisfaction	NOUN
cjfa-48223	117	13	scale	scale	NOUN
cjfa-48223	117	14	.	.	PUNCT
cjfa-48223	118	1	we	we	PRON
cjfa-48223	118	2	adopted	adopt	VERB
cjfa-48223	118	3	it	it	PRON
cjfa-48223	118	4	to	to	ADP
cjfa-48223	118	5	the	the	DET
cjfa-48223	118	6	insurance	insurance	NOUN
cjfa-48223	118	7	industry	industry	NOUN
cjfa-48223	118	8	in	in	ADP
cjfa-48223	118	9	turkey	turkey	NOUN
cjfa-48223	118	10	.	.	PUNCT
cjfa-48223	119	1	using	use	VERB
cjfa-48223	119	2	more	more	ADJ
cjfa-48223	119	3	than	than	ADP
cjfa-48223	119	4	one	one	NUM
cjfa-48223	119	5	question	question	NOUN
cjfa-48223	119	6	for	for	ADP
cjfa-48223	119	7	each	each	DET
cjfa-48223	119	8	latent	latent	NOUN
cjfa-48223	119	9	variable	variable	NOUN
cjfa-48223	119	10	increases	increase	VERB
cjfa-48223	119	11	the	the	DET
cjfa-48223	119	12	precision	precision	NOUN
cjfa-48223	119	13	of	of	ADP
cjfa-48223	119	14	the	the	DET
cjfa-48223	119	15	prediction	prediction	NOUN
cjfa-48223	119	16	compared	compare	VERB
cjfa-48223	119	17	to	to	ADP
cjfa-48223	119	18	the	the	DET
cjfa-48223	119	19	use	use	NOUN
cjfa-48223	119	20	of	of	ADP
cjfa-48223	119	21	a	a	DET
cjfa-48223	119	22	single	single	ADJ
cjfa-48223	119	23	question	question	NOUN
cjfa-48223	119	24	.	.	PUNCT
cjfa-48223	120	1	our	our	PRON
cjfa-48223	120	2	questionnaire	questionnaire	NOUN
cjfa-48223	120	3	added	add	VERB
cjfa-48223	120	4	three	three	NUM
cjfa-48223	120	5	statements	statement	NOUN
cjfa-48223	120	6	to	to	PART
cjfa-48223	120	7	measure	measure	VERB
cjfa-48223	120	8	customer	customer	NOUN
cjfa-48223	120	9	satisfaction	satisfaction	NOUN
cjfa-48223	120	10	:	:	PUNCT
cjfa-48223	120	11	■	■	PUNCT
cjfa-48223	120	12	when	when	SCONJ
cjfa-48223	120	13	you	you	PRON
cjfa-48223	120	14	consider	consider	VERB
cjfa-48223	120	15	your	your	PRON
cjfa-48223	120	16	experience	experience	NOUN
cjfa-48223	120	17	with	with	ADP
cjfa-48223	120	18	your	your	PRON
cjfa-48223	120	19	insurer	insurer	NOUN
cjfa-48223	120	20	,	,	PUNCT
cjfa-48223	120	21	how	how	SCONJ
cjfa-48223	120	22	would	would	AUX
cjfa-48223	120	23	you	you	PRON
cjfa-48223	120	24	evaluate	evaluate	VERB
cjfa-48223	120	25	your	your	PRON
cjfa-48223	120	26	overall	overall	ADJ
cjfa-48223	120	27	satisfaction	satisfaction	NOUN
cjfa-48223	120	28	level	level	NOUN
cjfa-48223	120	29	?	?	PUNCT
cjfa-48223	121	1	on	on	ADP
cjfa-48223	121	2	a	a	DET
cjfa-48223	121	3	5	5	NUM
cjfa-48223	121	4	-	-	PUNCT
cjfa-48223	121	5	point	point	NOUN
cjfa-48223	121	6	likert	likert	ADJ
cjfa-48223	121	7	scale	scale	NOUN
cjfa-48223	121	8	between	between	ADP
cjfa-48223	121	9	absolutely	absolutely	ADV
cjfa-48223	121	10	not	not	PART
cjfa-48223	121	11	satisfied	satisfied	ADJ
cjfa-48223	121	12	to	to	AUX
cjfa-48223	121	13	absolutely	absolutely	ADV
cjfa-48223	121	14	satisfied	satisfied	ADJ
cjfa-48223	121	15	,	,	PUNCT
cjfa-48223	121	16	■	■	PUNCT
cjfa-48223	121	17	to	to	ADP
cjfa-48223	121	18	what	what	DET
cjfa-48223	121	19	extent	extent	NOUN
cjfa-48223	121	20	does	do	AUX
cjfa-48223	121	21	your	your	PRON
cjfa-48223	121	22	insurer	insurer	NOUN
cjfa-48223	121	23	meet	meet	VERB
cjfa-48223	121	24	your	your	PRON
cjfa-48223	121	25	expectations	expectation	NOUN
cjfa-48223	121	26	?	?	PUNCT
cjfa-48223	122	1	on	on	ADP
cjfa-48223	122	2	a	a	DET
cjfa-48223	122	3	scale	scale	NOUN
cjfa-48223	122	4	from	from	ADP
cjfa-48223	122	5	much	much	ADJ
cjfa-48223	122	6	below	below	ADP
cjfa-48223	122	7	my	my	PRON
cjfa-48223	122	8	expectation	expectation	NOUN
cjfa-48223	122	9	to	to	ADP
cjfa-48223	122	10	much	much	ADV
cjfa-48223	122	11	above	above	ADP
cjfa-48223	122	12	my	my	PRON
cjfa-48223	122	13	expectation	expectation	NOUN
cjfa-48223	122	14	,	,	PUNCT
cjfa-48223	122	15	■	■	PUNCT
cjfa-48223	122	16	when	when	SCONJ
cjfa-48223	122	17	you	you	PRON
cjfa-48223	122	18	think	think	VERB
cjfa-48223	122	19	of	of	ADP
cjfa-48223	122	20	a	a	DET
cjfa-48223	122	21	perfect	perfect	ADJ
cjfa-48223	122	22	insurance	insurance	NOUN
cjfa-48223	122	23	company	company	NOUN
cjfa-48223	122	24	in	in	ADP
cjfa-48223	122	25	every	every	DET
cjfa-48223	122	26	respect	respect	NOUN
cjfa-48223	122	27	,	,	PUNCT
cjfa-48223	122	28	how	how	SCONJ
cjfa-48223	122	29	close	close	ADJ
cjfa-48223	122	30	do	do	AUX
cjfa-48223	122	31	you	you	PRON
cjfa-48223	122	32	see	see	VERB
cjfa-48223	122	33	your	your	PRON
cjfa-48223	122	34	insurer	insurer	NOUN
cjfa-48223	122	35	to	to	ADP
cjfa-48223	122	36	this	this	DET
cjfa-48223	122	37	ideal	ideal	NOUN
cjfa-48223	122	38	?	?	PUNCT
cjfa-48223	123	1	ranked	rank	VERB
cjfa-48223	123	2	from	from	ADP
cjfa-48223	123	3	very	very	ADV
cjfa-48223	123	4	far	far	ADV
cjfa-48223	123	5	to	to	PART
cjfa-48223	123	6	very	very	ADV
cjfa-48223	123	7	close	close	ADJ
cjfa-48223	123	8	.	.	PUNCT
cjfa-48223	124	1	gaye	gaye	PROPN
cjfa-48223	124	2	acikdilli	acikdilli	PROPN
cjfa-48223	124	3	,	,	PUNCT
cjfa-48223	124	4	abdullah	abdullah	PROPN
cjfa-48223	124	5	bugra	bugra	PROPN
cjfa-48223	124	6	soylu1616	soylu1616	PROPN
cjfa-48223	124	7	this	this	DET
cjfa-48223	124	8	study	study	NOUN
cjfa-48223	124	9	adapted	adapt	VERB
cjfa-48223	124	10	seppänen	seppänen	NOUN
cjfa-48223	124	11	,	,	PUNCT
cjfa-48223	124	12	blomqvist	blomqvist	NOUN
cjfa-48223	124	13	and	and	CCONJ
cjfa-48223	124	14	sundqvist	sundqvist	NOUN
cjfa-48223	124	15	(	(	PUNCT
cjfa-48223	124	16	2007	2007	NUM
cjfa-48223	124	17	)	)	PUNCT
cjfa-48223	124	18	trust	trust	NOUN
cjfa-48223	124	19	scale	scale	NOUN
cjfa-48223	124	20	.	.	PUNCT
cjfa-48223	125	1	the	the	DET
cjfa-48223	125	2	original	original	ADJ
cjfa-48223	125	3	trust	trust	NOUN
cjfa-48223	125	4	scale	scale	NOUN
cjfa-48223	125	5	consists	consist	VERB
cjfa-48223	125	6	of	of	ADP
cjfa-48223	125	7	seven	seven	NUM
cjfa-48223	125	8	items	item	NOUN
cjfa-48223	125	9	.	.	PUNCT
cjfa-48223	126	1	we	we	PRON
cjfa-48223	126	2	adapted	adapt	VERB
cjfa-48223	126	3	five	five	NUM
cjfa-48223	126	4	items	item	NOUN
cjfa-48223	126	5	because	because	SCONJ
cjfa-48223	126	6	the	the	DET
cjfa-48223	126	7	pilot	pilot	NOUN
cjfa-48223	126	8	study	study	NOUN
cjfa-48223	126	9	showed	show	VERB
cjfa-48223	126	10	the	the	DET
cjfa-48223	126	11	translation	translation	NOUN
cjfa-48223	126	12	of	of	ADP
cjfa-48223	126	13	two	two	NUM
cjfa-48223	126	14	expressions	expression	NOUN
cjfa-48223	126	15	was	be	AUX
cjfa-48223	126	16	not	not	PART
cjfa-48223	126	17	fully	fully	ADV
cjfa-48223	126	18	agreed	agree	VERB
cjfa-48223	126	19	by	by	ADP
cjfa-48223	126	20	participants	participant	NOUN
cjfa-48223	126	21	.	.	PUNCT
cjfa-48223	127	1	turkish	turkish	ADJ
cjfa-48223	127	2	insurance	insurance	NOUN
cjfa-48223	127	3	consumers	consumer	NOUN
cjfa-48223	127	4	often	often	ADV
cjfa-48223	127	5	have	have	VERB
cjfa-48223	127	6	a	a	DET
cjfa-48223	127	7	close	close	ADJ
cjfa-48223	127	8	relationship	relationship	NOUN
cjfa-48223	127	9	with	with	ADP
cjfa-48223	127	10	agents	agent	NOUN
cjfa-48223	127	11	and	and	CCONJ
cjfa-48223	127	12	trust	trust	VERB
cjfa-48223	127	13	the	the	DET
cjfa-48223	127	14	insurance	insurance	NOUN
cjfa-48223	127	15	agency	agency	NOUN
cjfa-48223	127	16	more	more	ADV
cjfa-48223	127	17	,	,	PUNCT
cjfa-48223	127	18	and	and	CCONJ
cjfa-48223	127	19	may	may	AUX
cjfa-48223	127	20	not	not	PART
cjfa-48223	127	21	notice	notice	VERB
cjfa-48223	127	22	the	the	DET
cjfa-48223	127	23	conceptual	conceptual	ADJ
cjfa-48223	127	24	distinction	distinction	NOUN
cjfa-48223	127	25	between	between	ADP
cjfa-48223	127	26	an	an	DET
cjfa-48223	127	27	insurance	insurance	NOUN
cjfa-48223	127	28	company	company	NOUN
cjfa-48223	127	29	and	and	CCONJ
cjfa-48223	127	30	the	the	DET
cjfa-48223	127	31	agency	agency	NOUN
cjfa-48223	127	32	.	.	PUNCT
cjfa-48223	128	1	therefore	therefore	ADV
cjfa-48223	128	2	,	,	PUNCT
cjfa-48223	128	3	this	this	DET
cjfa-48223	128	4	research	research	NOUN
cjfa-48223	128	5	model	model	NOUN
cjfa-48223	128	6	expands	expand	VERB
cjfa-48223	128	7	the	the	DET
cjfa-48223	128	8	trust	trust	NOUN
cjfa-48223	128	9	variable	variable	NOUN
cjfa-48223	128	10	to	to	PART
cjfa-48223	128	11	evaluate	evaluate	VERB
cjfa-48223	128	12	two	two	NUM
cjfa-48223	128	13	separate	separate	ADJ
cjfa-48223	128	14	variables	variable	NOUN
cjfa-48223	128	15	:	:	PUNCT
cjfa-48223	128	16	trust	trust	NOUN
cjfa-48223	128	17	in	in	ADP
cjfa-48223	128	18	an	an	DET
cjfa-48223	128	19	insurance	insurance	NOUN
cjfa-48223	128	20	company	company	NOUN
cjfa-48223	128	21	and	and	CCONJ
cjfa-48223	128	22	trust	trust	NOUN
cjfa-48223	128	23	in	in	ADP
cjfa-48223	128	24	an	an	DET
cjfa-48223	128	25	insurance	insurance	NOUN
cjfa-48223	128	26	agent	agent	NOUN
cjfa-48223	128	27	.	.	PUNCT
cjfa-48223	129	1	this	this	DET
cjfa-48223	129	2	study	study	NOUN
cjfa-48223	129	3	used	use	VERB
cjfa-48223	129	4	tsoukatos	tsoukato	NOUN
cjfa-48223	129	5	and	and	CCONJ
cjfa-48223	129	6	rand	rand	NOUN
cjfa-48223	129	7	(	(	PUNCT
cjfa-48223	129	8	2006	2006	NUM
cjfa-48223	129	9	)	)	PUNCT
cjfa-48223	129	10	customer	customer	NOUN
cjfa-48223	129	11	loyalty	loyalty	NOUN
cjfa-48223	129	12	scale	scale	NOUN
cjfa-48223	129	13	and	and	CCONJ
cjfa-48223	129	14	adapted	adapt	VERB
cjfa-48223	129	15	to	to	ADP
cjfa-48223	129	16	the	the	DET
cjfa-48223	129	17	situation	situation	NOUN
cjfa-48223	129	18	in	in	ADP
cjfa-48223	129	19	turkey	turkey	NOUN
cjfa-48223	129	20	.	.	PUNCT
cjfa-48223	130	1	the	the	DET
cjfa-48223	130	2	scale	scale	NOUN
cjfa-48223	130	3	was	be	AUX
cjfa-48223	130	4	composed	compose	VERB
cjfa-48223	130	5	of	of	ADP
cjfa-48223	130	6	5	5	NUM
cjfa-48223	130	7	items	item	NOUN
cjfa-48223	130	8	with	with	ADP
cjfa-48223	130	9	strongly	strongly	ADV
cjfa-48223	130	10	disagree	disagree	VERB
cjfa-48223	130	11	and	and	CCONJ
cjfa-48223	130	12	strongly	strongly	ADV
cjfa-48223	130	13	agree	agree	VERB
cjfa-48223	130	14	as	as	ADP
cjfa-48223	130	15	anchors	anchor	NOUN
cjfa-48223	130	16	.	.	PUNCT
cjfa-48223	131	1	sampling	sample	VERB
cjfa-48223	131	2	and	and	CCONJ
cjfa-48223	131	3	datasampling	datasample	VERB
cjfa-48223	131	4	and	and	CCONJ
cjfa-48223	131	5	data	datum	NOUN
cjfa-48223	131	6	the	the	DET
cjfa-48223	131	7	basis	basis	NOUN
cjfa-48223	131	8	of	of	ADP
cjfa-48223	131	9	insurance	insurance	NOUN
cjfa-48223	131	10	is	be	AUX
cjfa-48223	131	11	the	the	DET
cjfa-48223	131	12	insurable	insurable	ADJ
cjfa-48223	131	13	interest	interest	NOUN
cjfa-48223	131	14	.	.	PUNCT
cjfa-48223	132	1	this	this	PRON
cjfa-48223	132	2	exists	exist	VERB
cjfa-48223	132	3	when	when	SCONJ
cjfa-48223	132	4	the	the	DET
cjfa-48223	132	5	policyholder	policyholder	NOUN
cjfa-48223	132	6	obtains	obtain	VERB
cjfa-48223	132	7	financial	financial	ADJ
cjfa-48223	132	8	or	or	CCONJ
cjfa-48223	132	9	other	other	ADJ
cjfa-48223	132	10	benefits	benefit	NOUN
cjfa-48223	132	11	from	from	ADP
cjfa-48223	132	12	the	the	DET
cjfa-48223	132	13	continued	continued	ADJ
cjfa-48223	132	14	existence	existence	NOUN
cjfa-48223	132	15	of	of	ADP
cjfa-48223	132	16	an	an	DET
cjfa-48223	132	17	insured	insure	VERB
cjfa-48223	132	18	object	object	NOUN
cjfa-48223	132	19	without	without	ADP
cjfa-48223	132	20	repair	repair	NOUN
cjfa-48223	132	21	or	or	CCONJ
cjfa-48223	132	22	damage	damage	NOUN
cjfa-48223	132	23	.	.	PUNCT
cjfa-48223	133	1	individuals	individual	NOUN
cjfa-48223	133	2	must	must	AUX
cjfa-48223	133	3	have	have	VERB
cjfa-48223	133	4	an	an	DET
cjfa-48223	133	5	asset	asset	NOUN
cjfa-48223	133	6	to	to	PART
cjfa-48223	133	7	have	have	VERB
cjfa-48223	133	8	insurable	insurable	ADJ
cjfa-48223	133	9	interests	interest	NOUN
cjfa-48223	133	10	.	.	PUNCT
cjfa-48223	134	1	for	for	ADP
cjfa-48223	134	2	this	this	DET
cjfa-48223	134	3	reason	reason	NOUN
cjfa-48223	134	4	,	,	PUNCT
cjfa-48223	134	5	we	we	PRON
cjfa-48223	134	6	aimed	aim	VERB
cjfa-48223	134	7	to	to	PART
cjfa-48223	134	8	evaluate	evaluate	VERB
cjfa-48223	134	9	those	those	PRON
cjfa-48223	134	10	who	who	PRON
cjfa-48223	134	11	reached	reach	VERB
cjfa-48223	134	12	a	a	DET
cjfa-48223	134	13	certain	certain	ADJ
cjfa-48223	134	14	age	age	NOUN
cjfa-48223	134	15	,	,	PUNCT
cjfa-48223	134	16	have	have	VERB
cjfa-48223	134	17	income	income	NOUN
cjfa-48223	134	18	and	and	CCONJ
cjfa-48223	134	19	have	have	VERB
cjfa-48223	134	20	insurable	insurable	ADJ
cjfa-48223	134	21	interests	interest	NOUN
cjfa-48223	134	22	within	within	ADP
cjfa-48223	134	23	the	the	DET
cjfa-48223	134	24	scope	scope	NOUN
cjfa-48223	134	25	of	of	ADP
cjfa-48223	134	26	the	the	DET
cjfa-48223	134	27	research	research	NOUN
cjfa-48223	134	28	.	.	PUNCT
cjfa-48223	135	1	higher	high	ADJ
cjfa-48223	135	2	levels	level	NOUN
cjfa-48223	135	3	of	of	ADP
cjfa-48223	135	4	education	education	NOUN
cjfa-48223	135	5	usually	usually	ADV
cjfa-48223	135	6	translate	translate	VERB
cjfa-48223	135	7	into	into	ADP
cjfa-48223	135	8	better	well	ADJ
cjfa-48223	135	9	employment	employment	NOUN
cjfa-48223	135	10	opportunities	opportunity	NOUN
cjfa-48223	135	11	and	and	CCONJ
cjfa-48223	135	12	higher	high	ADJ
cjfa-48223	135	13	earnings	earning	NOUN
cjfa-48223	135	14	(	(	PUNCT
cjfa-48223	135	15	oecd	oecd	PROPN
cjfa-48223	135	16	,	,	PUNCT
cjfa-48223	135	17	2021	2021	NUM
cjfa-48223	135	18	)	)	PUNCT
cjfa-48223	135	19	.	.	PUNCT
cjfa-48223	136	1	in	in	ADP
cjfa-48223	136	2	turkey	turkey	PROPN
cjfa-48223	136	3	,	,	PUNCT
cjfa-48223	136	4	individuals	individual	NOUN
cjfa-48223	136	5	aged	aged	ADJ
cjfa-48223	136	6	25	25	NUM
cjfa-48223	136	7	and	and	CCONJ
cjfa-48223	136	8	more	more	ADV
cjfa-48223	136	9	generally	generally	ADV
cjfa-48223	136	10	complete	complete	VERB
cjfa-48223	136	11	their	their	PRON
cjfa-48223	136	12	higher	high	ADJ
cjfa-48223	136	13	education	education	NOUN
cjfa-48223	136	14	and	and	CCONJ
cjfa-48223	136	15	start	start	VERB
cjfa-48223	136	16	working	work	VERB
cjfa-48223	136	17	to	to	PART
cjfa-48223	136	18	earn	earn	VERB
cjfa-48223	136	19	an	an	DET
cjfa-48223	136	20	income	income	NOUN
cjfa-48223	136	21	(	(	PUNCT
cjfa-48223	136	22	oecd	oecd	PROPN
cjfa-48223	136	23	,	,	PUNCT
cjfa-48223	136	24	2021	2021	NUM
cjfa-48223	136	25	)	)	PUNCT
cjfa-48223	136	26	.	.	PUNCT
cjfa-48223	137	1	thus	thus	ADV
cjfa-48223	137	2	,	,	PUNCT
cjfa-48223	137	3	this	this	DET
cjfa-48223	137	4	study	study	NOUN
cjfa-48223	137	5	is	be	AUX
cjfa-48223	137	6	limited	limit	VERB
cjfa-48223	137	7	to	to	ADP
cjfa-48223	137	8	those	those	PRON
cjfa-48223	137	9	who	who	PRON
cjfa-48223	137	10	are	be	AUX
cjfa-48223	137	11	at	at	ADV
cjfa-48223	137	12	least	least	ADV
cjfa-48223	137	13	25	25	NUM
cjfa-48223	137	14	years	year	NOUN
cjfa-48223	137	15	old	old	ADJ
cjfa-48223	137	16	.	.	PUNCT
cjfa-48223	138	1	additionally	additionally	ADV
cjfa-48223	138	2	,	,	PUNCT
cjfa-48223	138	3	the	the	DET
cjfa-48223	138	4	quality	quality	NOUN
cjfa-48223	138	5	of	of	ADP
cjfa-48223	138	6	insurance	insurance	NOUN
cjfa-48223	138	7	service	service	NOUN
cjfa-48223	138	8	is	be	AUX
cjfa-48223	138	9	generally	generally	ADV
cjfa-48223	138	10	understood	understand	VERB
cjfa-48223	138	11	by	by	ADP
cjfa-48223	138	12	the	the	DET
cjfa-48223	138	13	insured	insure	VERB
cjfa-48223	138	14	when	when	SCONJ
cjfa-48223	138	15	a	a	DET
cjfa-48223	138	16	loss	loss	NOUN
cjfa-48223	138	17	occurs	occur	VERB
cjfa-48223	138	18	.	.	PUNCT
cjfa-48223	139	1	this	this	PRON
cjfa-48223	139	2	is	be	AUX
cjfa-48223	139	3	because	because	SCONJ
cjfa-48223	139	4	insurance	insurance	NOUN
cjfa-48223	139	5	products	product	NOUN
cjfa-48223	139	6	contain	contain	VERB
cjfa-48223	139	7	intangible	intangible	ADJ
cjfa-48223	139	8	and	and	CCONJ
cjfa-48223	139	9	future	future	ADV
cjfa-48223	139	10	-	-	PUNCT
cjfa-48223	139	11	oriented	orient	VERB
cjfa-48223	139	12	uncertainty	uncertainty	NOUN
cjfa-48223	139	13	.	.	PUNCT
cjfa-48223	140	1	ankara	ankara	PROPN
cjfa-48223	140	2	,	,	PUNCT
cjfa-48223	140	3	the	the	DET
cjfa-48223	140	4	second	second	ADV
cjfa-48223	140	5	-	-	PUNCT
cjfa-48223	140	6	largest	large	ADJ
cjfa-48223	140	7	city	city	NOUN
cjfa-48223	140	8	in	in	ADP
cjfa-48223	140	9	turkey	turkey	PROPN
cjfa-48223	140	10	,	,	PUNCT
cjfa-48223	140	11	was	be	AUX
cjfa-48223	140	12	chosen	choose	VERB
cjfa-48223	140	13	as	as	ADP
cjfa-48223	140	14	the	the	DET
cjfa-48223	140	15	sample	sample	NOUN
cjfa-48223	140	16	because	because	SCONJ
cjfa-48223	140	17	of	of	ADP
cjfa-48223	140	18	the	the	DET
cjfa-48223	140	19	convenience	convenience	NOUN
cjfa-48223	140	20	in	in	ADP
cjfa-48223	140	21	terms	term	NOUN
cjfa-48223	140	22	of	of	ADP
cjfa-48223	140	23	time	time	NOUN
cjfa-48223	140	24	and	and	CCONJ
cjfa-48223	140	25	costs	cost	NOUN
cjfa-48223	140	26	.	.	PUNCT
cjfa-48223	141	1	thus	thus	ADV
cjfa-48223	141	2	,	,	PUNCT
cjfa-48223	141	3	the	the	DET
cjfa-48223	141	4	sample	sample	NOUN
cjfa-48223	141	5	was	be	AUX
cjfa-48223	141	6	determined	determine	VERB
cjfa-48223	141	7	as	as	ADP
cjfa-48223	141	8	those	those	PRON
cjfa-48223	141	9	over	over	ADP
cjfa-48223	141	10	the	the	DET
cjfa-48223	141	11	age	age	NOUN
cjfa-48223	141	12	of	of	ADP
cjfa-48223	141	13	25	25	NUM
cjfa-48223	141	14	,	,	PUNCT
cjfa-48223	141	15	residing	reside	VERB
cjfa-48223	141	16	in	in	ADP
cjfa-48223	141	17	ankara	ankara	PROPN
cjfa-48223	141	18	,	,	PUNCT
cjfa-48223	141	19	having	have	VERB
cjfa-48223	141	20	at	at	ADV
cjfa-48223	141	21	least	least	ADV
cjfa-48223	141	22	one	one	NUM
cjfa-48223	141	23	insurance	insurance	NOUN
cjfa-48223	141	24	product	product	NOUN
cjfa-48223	141	25	,	,	PUNCT
cjfa-48223	141	26	and	and	CCONJ
cjfa-48223	141	27	having	having	AUX
cjfa-48223	141	28	suffered	suffer	VERB
cjfa-48223	141	29	at	at	ADP
cjfa-48223	141	30	least	least	ADV
cjfa-48223	141	31	one	one	NUM
cjfa-48223	141	32	loss	loss	NOUN
cjfa-48223	141	33	.	.	PUNCT
cjfa-48223	142	1	a	a	DET
cjfa-48223	142	2	pilot	pilot	NOUN
cjfa-48223	142	3	test	test	NOUN
cjfa-48223	142	4	of	of	ADP
cjfa-48223	142	5	the	the	DET
cjfa-48223	142	6	survey	survey	NOUN
cjfa-48223	142	7	was	be	AUX
cjfa-48223	142	8	performed	perform	VERB
cjfa-48223	142	9	by	by	ADP
cjfa-48223	142	10	the	the	DET
cjfa-48223	142	11	authors	author	NOUN
cjfa-48223	142	12	using	use	VERB
cjfa-48223	142	13	40	40	NUM
cjfa-48223	142	14	individuals	individual	NOUN
cjfa-48223	142	15	.	.	PUNCT
cjfa-48223	143	1	this	this	PRON
cjfa-48223	143	2	was	be	AUX
cjfa-48223	143	3	done	do	VERB
cjfa-48223	143	4	face	face	NOUN
cjfa-48223	143	5	-	-	PUNCT
cjfa-48223	143	6	to	to	ADP
cjfa-48223	143	7	-	-	PUNCT
cjfa-48223	143	8	face	face	NOUN
cjfa-48223	143	9	,	,	PUNCT
cjfa-48223	143	10	and	and	CCONJ
cjfa-48223	143	11	no	no	DET
cjfa-48223	143	12	problems	problem	NOUN
cjfa-48223	143	13	were	be	AUX
cjfa-48223	143	14	encountered	encounter	VERB
cjfa-48223	143	15	with	with	ADP
cjfa-48223	143	16	the	the	DET
cjfa-48223	143	17	questionnaire	questionnaire	NOUN
cjfa-48223	143	18	.	.	PUNCT
cjfa-48223	144	1	there	there	PRON
cjfa-48223	144	2	are	be	VERB
cjfa-48223	144	3	38	38	NUM
cjfa-48223	144	4	items	item	NOUN
cjfa-48223	144	5	in	in	ADP
cjfa-48223	144	6	total	total	NOUN
cjfa-48223	144	7	in	in	ADP
cjfa-48223	144	8	the	the	DET
cjfa-48223	144	9	survey	survey	NOUN
cjfa-48223	144	10	prepared	prepare	VERB
cjfa-48223	144	11	within	within	ADP
cjfa-48223	144	12	the	the	DET
cjfa-48223	144	13	scope	scope	NOUN
cjfa-48223	144	14	of	of	ADP
cjfa-48223	144	15	the	the	DET
cjfa-48223	144	16	research	research	NOUN
cjfa-48223	144	17	.	.	PUNCT
cjfa-48223	145	1	accordingly	accordingly	ADV
cjfa-48223	145	2	,	,	PUNCT
cjfa-48223	145	3	the	the	DET
cjfa-48223	145	4	number	number	NOUN
cjfa-48223	145	5	of	of	ADP
cjfa-48223	145	6	observations	observation	NOUN
cjfa-48223	145	7	needed	need	VERB
cjfa-48223	145	8	was	be	AUX
cjfa-48223	145	9	calculated	calculate	VERB
cjfa-48223	145	10	as	as	ADP
cjfa-48223	145	11	190	190	NUM
cjfa-48223	145	12	over	over	ADP
cjfa-48223	145	13	38	38	NUM
cjfa-48223	145	14	*	*	SYM
cjfa-48223	145	15	5	5	NUM
cjfa-48223	145	16	.	.	PUNCT
cjfa-48223	145	17	service	service	NOUN
cjfa-48223	145	18	trust	trust	PROPN
cjfa-48223	145	19	,	,	PUNCT
cjfa-48223	145	20	loyalty	loyalty	NOUN
cjfa-48223	145	21	,	,	PUNCT
cjfa-48223	145	22	and	and	CCONJ
cjfa-48223	145	23	satisfaction	satisfaction	NOUN
cjfa-48223	145	24	…	…	PUNCT
cjfa-48223	145	25	1717	1717	NUM
cjfa-48223	145	26	to	to	PART
cjfa-48223	145	27	conduct	conduct	VERB
cjfa-48223	145	28	the	the	DET
cjfa-48223	145	29	full	full	ADJ
cjfa-48223	145	30	survey	survey	NOUN
cjfa-48223	145	31	,	,	PUNCT
cjfa-48223	145	32	the	the	DET
cjfa-48223	145	33	trade	trade	NOUN
cjfa-48223	145	34	association	association	NOUN
cjfa-48223	145	35	for	for	ADP
cjfa-48223	145	36	insurance	insurance	NOUN
cjfa-48223	145	37	agencies	agency	NOUN
cjfa-48223	145	38	belonging	belong	VERB
cjfa-48223	145	39	to	to	ADP
cjfa-48223	145	40	the	the	DET
cjfa-48223	145	41	union	union	NOUN
cjfa-48223	145	42	of	of	ADP
cjfa-48223	145	43	chambers	chamber	NOUN
cjfa-48223	145	44	and	and	CCONJ
cjfa-48223	145	45	commodity	commodity	NOUN
cjfa-48223	145	46	exchanges	exchange	NOUN
cjfa-48223	145	47	of	of	ADP
cjfa-48223	145	48	turkey	turkey	NOUN
cjfa-48223	145	49	was	be	AUX
cjfa-48223	145	50	contacted	contact	VERB
cjfa-48223	145	51	to	to	ADP
cjfa-48223	145	52	access	access	NOUN
cjfa-48223	145	53	members	member	NOUN
cjfa-48223	145	54	that	that	PRON
cjfa-48223	145	55	would	would	AUX
cjfa-48223	145	56	distribute	distribute	VERB
cjfa-48223	145	57	the	the	DET
cjfa-48223	145	58	survey	survey	NOUN
cjfa-48223	145	59	.	.	PUNCT
cjfa-48223	146	1	twenty	twenty	NUM
cjfa-48223	146	2	agencies	agency	NOUN
cjfa-48223	146	3	in	in	ADP
cjfa-48223	146	4	ankara	ankara	PROPN
cjfa-48223	146	5	were	be	AUX
cjfa-48223	146	6	willing	willing	ADJ
cjfa-48223	146	7	to	to	PART
cjfa-48223	146	8	participate	participate	VERB
cjfa-48223	146	9	.	.	PUNCT
cjfa-48223	147	1	their	their	PRON
cjfa-48223	147	2	employees	employee	NOUN
cjfa-48223	147	3	distributed	distribute	VERB
cjfa-48223	147	4	the	the	DET
cjfa-48223	147	5	surveys	survey	NOUN
cjfa-48223	147	6	via	via	ADP
cjfa-48223	147	7	e	e	NOUN
cjfa-48223	147	8	-	-	NOUN
cjfa-48223	147	9	mail	mail	NOUN
cjfa-48223	147	10	and	and	CCONJ
cjfa-48223	147	11	whatsapp	whatsapp	NOUN
cjfa-48223	147	12	application	application	NOUN
cjfa-48223	147	13	to	to	ADP
cjfa-48223	147	14	those	those	PRON
cjfa-48223	147	15	fitting	fit	VERB
cjfa-48223	147	16	the	the	DET
cjfa-48223	147	17	research	research	NOUN
cjfa-48223	147	18	criteria	criterion	NOUN
cjfa-48223	147	19	.	.	PUNCT
cjfa-48223	148	1	questionnaires	questionnaire	NOUN
cjfa-48223	148	2	were	be	AUX
cjfa-48223	148	3	sent	send	VERB
cjfa-48223	148	4	to	to	ADP
cjfa-48223	148	5	800	800	NUM
cjfa-48223	148	6	policyholders	policyholder	NOUN
cjfa-48223	148	7	and	and	CCONJ
cjfa-48223	148	8	622	622	NUM
cjfa-48223	148	9	responses	response	NOUN
cjfa-48223	148	10	were	be	AUX
cjfa-48223	148	11	returned	return	VERB
cjfa-48223	148	12	,	,	PUNCT
cjfa-48223	148	13	yielding	yield	VERB
cjfa-48223	148	14	a	a	DET
cjfa-48223	148	15	response	response	NOUN
cjfa-48223	148	16	rate	rate	NOUN
cjfa-48223	148	17	of	of	ADP
cjfa-48223	148	18	almost	almost	ADV
cjfa-48223	148	19	78	78	NUM
cjfa-48223	148	20	%	%	NOUN
cjfa-48223	148	21	.	.	PUNCT
cjfa-48223	149	1	those	those	PRON
cjfa-48223	149	2	with	with	ADP
cjfa-48223	149	3	incomplete	incomplete	ADJ
cjfa-48223	149	4	and	and	CCONJ
cjfa-48223	149	5	missing	miss	VERB
cjfa-48223	149	6	information	information	NOUN
cjfa-48223	149	7	were	be	AUX
cjfa-48223	149	8	excluded	exclude	VERB
cjfa-48223	149	9	,	,	PUNCT
cjfa-48223	149	10	leaving	leave	VERB
cjfa-48223	149	11	a	a	DET
cjfa-48223	149	12	total	total	NOUN
cjfa-48223	149	13	of	of	ADP
cjfa-48223	149	14	600	600	NUM
cjfa-48223	149	15	to	to	PART
cjfa-48223	149	16	be	be	AUX
cjfa-48223	149	17	analyzed	analyze	VERB
cjfa-48223	149	18	.	.	PUNCT
cjfa-48223	150	1	research	research	NOUN
cjfa-48223	150	2	modelresearch	modelresearch	NOUN
cjfa-48223	150	3	model	model	NOUN
cjfa-48223	150	4	there	there	PRON
cjfa-48223	150	5	are	be	VERB
cjfa-48223	150	6	many	many	ADJ
cjfa-48223	150	7	studies	study	NOUN
cjfa-48223	150	8	on	on	ADP
cjfa-48223	150	9	the	the	DET
cjfa-48223	150	10	relationship	relationship	NOUN
cjfa-48223	150	11	between	between	ADP
cjfa-48223	150	12	service	service	NOUN
cjfa-48223	150	13	quality	quality	NOUN
cjfa-48223	150	14	,	,	PUNCT
cjfa-48223	150	15	customer	customer	NOUN
cjfa-48223	150	16	satisfaction	satisfaction	NOUN
cjfa-48223	150	17	,	,	PUNCT
cjfa-48223	150	18	and	and	CCONJ
cjfa-48223	150	19	loyalty	loyalty	NOUN
cjfa-48223	150	20	(	(	PUNCT
cjfa-48223	150	21	anderson	anderson	PROPN
cjfa-48223	150	22	&	&	CCONJ
cjfa-48223	150	23	sullivan	sullivan	PROPN
cjfa-48223	150	24	,	,	PUNCT
cjfa-48223	150	25	1993	1993	NUM
cjfa-48223	150	26	;	;	PUNCT
cjfa-48223	150	27	kiran	kiran	PROPN
cjfa-48223	150	28	&	&	CCONJ
cjfa-48223	150	29	diljit	diljit	PROPN
cjfa-48223	150	30	,	,	PUNCT
cjfa-48223	150	31	2017	2017	NUM
cjfa-48223	150	32	)	)	PUNCT
cjfa-48223	150	33	.	.	PUNCT
cjfa-48223	151	1	tsoukatos	tsoukato	NOUN
cjfa-48223	151	2	and	and	CCONJ
cjfa-48223	151	3	rand	rand	PROPN
cjfa-48223	151	4	(	(	PUNCT
cjfa-48223	151	5	2006	2006	NUM
cjfa-48223	151	6	)	)	PUNCT
cjfa-48223	151	7	developed	develop	VERB
cjfa-48223	151	8	a	a	DET
cjfa-48223	151	9	model	model	NOUN
cjfa-48223	151	10	for	for	ADP
cjfa-48223	151	11	the	the	DET
cjfa-48223	151	12	effect	effect	NOUN
cjfa-48223	151	13	of	of	ADP
cjfa-48223	151	14	the	the	DET
cjfa-48223	151	15	concrete	concrete	ADJ
cjfa-48223	151	16	and	and	CCONJ
cjfa-48223	151	17	abstract	abstract	ADJ
cjfa-48223	151	18	dimensions	dimension	NOUN
cjfa-48223	151	19	of	of	ADP
cjfa-48223	151	20	service	service	NOUN
cjfa-48223	151	21	quality	quality	NOUN
cjfa-48223	151	22	with	with	ADP
cjfa-48223	151	23	the	the	DET
cjfa-48223	151	24	dimensions	dimension	NOUN
cjfa-48223	151	25	of	of	ADP
cjfa-48223	151	26	satisfaction	satisfaction	NOUN
cjfa-48223	151	27	and	and	CCONJ
cjfa-48223	151	28	loyalty	loyalty	NOUN
cjfa-48223	151	29	.	.	PUNCT
cjfa-48223	152	1	parasuraman	parasuraman	NOUN
cjfa-48223	152	2	et	et	PROPN
cjfa-48223	152	3	al	al	PROPN
cjfa-48223	152	4	.	.	PROPN
cjfa-48223	153	1	(	(	PUNCT
cjfa-48223	153	2	1988	1988	NUM
cjfa-48223	153	3	)	)	PUNCT
cjfa-48223	153	4	study	study	NOUN
cjfa-48223	153	5	is	be	AUX
cjfa-48223	153	6	based	base	VERB
cjfa-48223	153	7	on	on	ADP
cjfa-48223	153	8	the	the	DET
cjfa-48223	153	9	model	model	NOUN
cjfa-48223	153	10	of	of	ADP
cjfa-48223	153	11	service	service	NOUN
cjfa-48223	153	12	quality	quality	NOUN
cjfa-48223	153	13	and	and	CCONJ
cjfa-48223	153	14	dimensions	dimension	NOUN
cjfa-48223	153	15	created	create	VERB
cjfa-48223	153	16	.	.	PUNCT
cjfa-48223	154	1	our	our	PRON
cjfa-48223	154	2	research	research	NOUN
cjfa-48223	154	3	model	model	NOUN
cjfa-48223	154	4	(	(	PUNCT
cjfa-48223	154	5	figure	figure	NOUN
cjfa-48223	154	6	1	1	NUM
cjfa-48223	154	7	)	)	PUNCT
cjfa-48223	154	8	contributes	contribute	VERB
cjfa-48223	154	9	to	to	ADP
cjfa-48223	154	10	the	the	DET
cjfa-48223	154	11	literature	literature	NOUN
cjfa-48223	154	12	in	in	ADP
cjfa-48223	154	13	terms	term	NOUN
cjfa-48223	154	14	of	of	ADP
cjfa-48223	154	15	examining	examine	VERB
cjfa-48223	154	16	the	the	DET
cjfa-48223	154	17	dimensions	dimension	NOUN
cjfa-48223	154	18	of	of	ADP
cjfa-48223	154	19	service	service	NOUN
cjfa-48223	154	20	quality	quality	NOUN
cjfa-48223	154	21	,	,	PUNCT
cjfa-48223	154	22	the	the	DET
cjfa-48223	154	23	level	level	NOUN
cjfa-48223	154	24	of	of	ADP
cjfa-48223	154	25	trust	trust	NOUN
cjfa-48223	154	26	of	of	ADP
cjfa-48223	154	27	customers	customer	NOUN
cjfa-48223	154	28	in	in	ADP
cjfa-48223	154	29	two	two	NUM
cjfa-48223	154	30	dimensions	dimension	NOUN
cjfa-48223	154	31	(	(	PUNCT
cjfa-48223	154	32	trust	trust	NOUN
cjfa-48223	154	33	in	in	ADP
cjfa-48223	154	34	the	the	DET
cjfa-48223	154	35	insurance	insurance	NOUN
cjfa-48223	154	36	company	company	NOUN
cjfa-48223	154	37	and	and	CCONJ
cjfa-48223	154	38	trust	trust	NOUN
cjfa-48223	154	39	in	in	ADP
cjfa-48223	154	40	the	the	DET
cjfa-48223	154	41	agency	agency	NOUN
cjfa-48223	154	42	)	)	PUNCT
cjfa-48223	154	43	,	,	PUNCT
cjfa-48223	154	44	and	and	CCONJ
cjfa-48223	154	45	measuring	measure	VERB
cjfa-48223	154	46	the	the	DET
cjfa-48223	154	47	direct	direct	ADJ
cjfa-48223	154	48	effect	effect	NOUN
cjfa-48223	154	49	of	of	ADP
cjfa-48223	154	50	customer	customer	NOUN
cjfa-48223	154	51	satisfaction	satisfaction	NOUN
cjfa-48223	154	52	on	on	ADP
cjfa-48223	154	53	customer	customer	NOUN
cjfa-48223	154	54	loyalty	loyalty	NOUN
cjfa-48223	154	55	.	.	PUNCT
cjfa-48223	155	1	figure	figure	NOUN
cjfa-48223	155	2	1	1	NUM
cjfa-48223	155	3	.	.	PUNCT
cjfa-48223	155	4	research	research	NOUN
cjfa-48223	155	5	model	model	NOUN
cjfa-48223	155	6	convenience	convenience	NOUN
cjfa-48223	155	7	in	in	ADP
cjfa-48223	155	8	terms	term	NOUN
cjfa-48223	155	9	of	of	ADP
cjfa-48223	155	10	time	time	NOUN
cjfa-48223	155	11	and	and	CCONJ
cjfa-48223	155	12	costs	cost	NOUN
cjfa-48223	155	13	.	.	PUNCT
cjfa-48223	156	1	thus	thus	ADV
cjfa-48223	156	2	,	,	PUNCT
cjfa-48223	156	3	the	the	DET
cjfa-48223	156	4	sample	sample	NOUN
cjfa-48223	156	5	was	be	AUX
cjfa-48223	156	6	determined	determine	VERB
cjfa-48223	156	7	as	as	ADP
cjfa-48223	156	8	those	those	PRON
cjfa-48223	156	9	over	over	ADP
cjfa-48223	156	10	the	the	DET
cjfa-48223	156	11	age	age	NOUN
cjfa-48223	156	12	of	of	ADP
cjfa-48223	156	13	25	25	NUM
cjfa-48223	156	14	,	,	PUNCT
cjfa-48223	156	15	residing	reside	VERB
cjfa-48223	156	16	in	in	ADP
cjfa-48223	156	17	ankara	ankara	PROPN
cjfa-48223	156	18	,	,	PUNCT
cjfa-48223	156	19	having	have	VERB
cjfa-48223	156	20	at	at	ADV
cjfa-48223	156	21	least	least	ADV
cjfa-48223	156	22	one	one	NUM
cjfa-48223	156	23	insurance	insurance	NOUN
cjfa-48223	156	24	product	product	NOUN
cjfa-48223	156	25	,	,	PUNCT
cjfa-48223	156	26	and	and	CCONJ
cjfa-48223	156	27	having	having	AUX
cjfa-48223	156	28	suffered	suffer	VERB
cjfa-48223	156	29	at	at	ADP
cjfa-48223	156	30	least	least	ADV
cjfa-48223	156	31	one	one	NUM
cjfa-48223	156	32	loss	loss	NOUN
cjfa-48223	156	33	.	.	PUNCT
cjfa-48223	157	1	a	a	DET
cjfa-48223	157	2	pilot	pilot	NOUN
cjfa-48223	157	3	test	test	NOUN
cjfa-48223	157	4	of	of	ADP
cjfa-48223	157	5	the	the	DET
cjfa-48223	157	6	survey	survey	NOUN
cjfa-48223	157	7	was	be	AUX
cjfa-48223	157	8	performed	perform	VERB
cjfa-48223	157	9	by	by	ADP
cjfa-48223	157	10	the	the	DET
cjfa-48223	157	11	authors	author	NOUN
cjfa-48223	157	12	using	use	VERB
cjfa-48223	157	13	40	40	NUM
cjfa-48223	157	14	individuals	individual	NOUN
cjfa-48223	157	15	.	.	PUNCT
cjfa-48223	158	1	this	this	PRON
cjfa-48223	158	2	was	be	AUX
cjfa-48223	158	3	done	do	VERB
cjfa-48223	158	4	face	face	NOUN
cjfa-48223	158	5	-	-	PUNCT
cjfa-48223	158	6	to	to	ADP
cjfa-48223	158	7	-	-	PUNCT
cjfa-48223	158	8	face	face	NOUN
cjfa-48223	158	9	,	,	PUNCT
cjfa-48223	158	10	and	and	CCONJ
cjfa-48223	158	11	no	no	DET
cjfa-48223	158	12	problems	problem	NOUN
cjfa-48223	158	13	were	be	AUX
cjfa-48223	158	14	encountered	encounter	VERB
cjfa-48223	158	15	with	with	ADP
cjfa-48223	158	16	the	the	DET
cjfa-48223	158	17	questionnaire	questionnaire	NOUN
cjfa-48223	158	18	.	.	PUNCT
cjfa-48223	159	1	there	there	PRON
cjfa-48223	159	2	are	be	VERB
cjfa-48223	159	3	38	38	NUM
cjfa-48223	159	4	items	item	NOUN
cjfa-48223	159	5	in	in	ADP
cjfa-48223	159	6	total	total	NOUN
cjfa-48223	159	7	in	in	ADP
cjfa-48223	159	8	the	the	DET
cjfa-48223	159	9	survey	survey	NOUN
cjfa-48223	159	10	prepared	prepare	VERB
cjfa-48223	159	11	within	within	ADP
cjfa-48223	159	12	the	the	DET
cjfa-48223	159	13	scope	scope	NOUN
cjfa-48223	159	14	of	of	ADP
cjfa-48223	159	15	the	the	DET
cjfa-48223	159	16	research	research	NOUN
cjfa-48223	159	17	.	.	PUNCT
cjfa-48223	160	1	accordingly	accordingly	ADV
cjfa-48223	160	2	,	,	PUNCT
cjfa-48223	160	3	the	the	DET
cjfa-48223	160	4	number	number	NOUN
cjfa-48223	160	5	of	of	ADP
cjfa-48223	160	6	observations	observation	NOUN
cjfa-48223	160	7	needed	need	VERB
cjfa-48223	160	8	was	be	AUX
cjfa-48223	160	9	calculated	calculate	VERB
cjfa-48223	160	10	as	as	ADP
cjfa-48223	160	11	190	190	NUM
cjfa-48223	160	12	over	over	ADP
cjfa-48223	160	13	38	38	NUM
cjfa-48223	160	14	*	*	SYM
cjfa-48223	160	15	5	5	NUM
cjfa-48223	160	16	.	.	PUNCT
cjfa-48223	160	17	to	to	PART
cjfa-48223	160	18	conduct	conduct	VERB
cjfa-48223	160	19	the	the	DET
cjfa-48223	160	20	full	full	ADJ
cjfa-48223	160	21	survey	survey	NOUN
cjfa-48223	160	22	,	,	PUNCT
cjfa-48223	160	23	the	the	DET
cjfa-48223	160	24	trade	trade	NOUN
cjfa-48223	160	25	association	association	NOUN
cjfa-48223	160	26	for	for	ADP
cjfa-48223	160	27	insurance	insurance	NOUN
cjfa-48223	160	28	agencies	agency	NOUN
cjfa-48223	160	29	belonging	belong	VERB
cjfa-48223	160	30	to	to	ADP
cjfa-48223	160	31	the	the	DET
cjfa-48223	160	32	union	union	NOUN
cjfa-48223	160	33	of	of	ADP
cjfa-48223	160	34	chambers	chamber	NOUN
cjfa-48223	160	35	and	and	CCONJ
cjfa-48223	160	36	commodity	commodity	NOUN
cjfa-48223	160	37	exchanges	exchange	NOUN
cjfa-48223	160	38	of	of	ADP
cjfa-48223	160	39	turkey	turkey	NOUN
cjfa-48223	160	40	was	be	AUX
cjfa-48223	160	41	contacted	contact	VERB
cjfa-48223	160	42	to	to	ADP
cjfa-48223	160	43	access	access	NOUN
cjfa-48223	160	44	members	member	NOUN
cjfa-48223	160	45	that	that	PRON
cjfa-48223	160	46	would	would	AUX
cjfa-48223	160	47	distribute	distribute	VERB
cjfa-48223	160	48	the	the	DET
cjfa-48223	160	49	survey	survey	NOUN
cjfa-48223	160	50	.	.	PUNCT
cjfa-48223	161	1	twenty	twenty	NUM
cjfa-48223	161	2	agencies	agency	NOUN
cjfa-48223	161	3	in	in	ADP
cjfa-48223	161	4	ankara	ankara	PROPN
cjfa-48223	161	5	were	be	AUX
cjfa-48223	161	6	willing	willing	ADJ
cjfa-48223	161	7	to	to	PART
cjfa-48223	161	8	participate	participate	VERB
cjfa-48223	161	9	.	.	PUNCT
cjfa-48223	162	1	their	their	PRON
cjfa-48223	162	2	employees	employee	NOUN
cjfa-48223	162	3	distributed	distribute	VERB
cjfa-48223	162	4	the	the	DET
cjfa-48223	162	5	surveys	survey	NOUN
cjfa-48223	162	6	via	via	ADP
cjfa-48223	162	7	e	e	NOUN
cjfa-48223	162	8	-	-	NOUN
cjfa-48223	162	9	mail	mail	NOUN
cjfa-48223	162	10	and	and	CCONJ
cjfa-48223	162	11	whatsapp	whatsapp	NOUN
cjfa-48223	162	12	application	application	NOUN
cjfa-48223	162	13	to	to	ADP
cjfa-48223	162	14	those	those	PRON
cjfa-48223	162	15	fitting	fit	VERB
cjfa-48223	162	16	the	the	DET
cjfa-48223	162	17	research	research	NOUN
cjfa-48223	162	18	criteria	criterion	NOUN
cjfa-48223	162	19	.	.	PUNCT
cjfa-48223	163	1	questionnaires	questionnaire	NOUN
cjfa-48223	163	2	were	be	AUX
cjfa-48223	163	3	sent	send	VERB
cjfa-48223	163	4	to	to	ADP
cjfa-48223	163	5	800	800	NUM
cjfa-48223	163	6	policyholders	policyholder	NOUN
cjfa-48223	163	7	and	and	CCONJ
cjfa-48223	163	8	622	622	NUM
cjfa-48223	163	9	responses	response	NOUN
cjfa-48223	163	10	were	be	AUX
cjfa-48223	163	11	returned	return	VERB
cjfa-48223	163	12	,	,	PUNCT
cjfa-48223	163	13	yielding	yield	VERB
cjfa-48223	163	14	a	a	DET
cjfa-48223	163	15	response	response	NOUN
cjfa-48223	163	16	rate	rate	NOUN
cjfa-48223	163	17	of	of	ADP
cjfa-48223	163	18	almost	almost	ADV
cjfa-48223	163	19	78	78	NUM
cjfa-48223	163	20	%	%	NOUN
cjfa-48223	163	21	.	.	PUNCT
cjfa-48223	164	1	those	those	PRON
cjfa-48223	164	2	with	with	ADP
cjfa-48223	164	3	incomplete	incomplete	ADJ
cjfa-48223	164	4	and	and	CCONJ
cjfa-48223	164	5	missing	miss	VERB
cjfa-48223	164	6	information	information	NOUN
cjfa-48223	164	7	were	be	AUX
cjfa-48223	164	8	excluded	exclude	VERB
cjfa-48223	164	9	,	,	PUNCT
cjfa-48223	164	10	leaving	leave	VERB
cjfa-48223	164	11	a	a	DET
cjfa-48223	164	12	total	total	NOUN
cjfa-48223	164	13	of	of	ADP
cjfa-48223	164	14	600	600	NUM
cjfa-48223	164	15	to	to	PART
cjfa-48223	164	16	be	be	AUX
cjfa-48223	164	17	analyzed	analyze	VERB
cjfa-48223	164	18	.	.	PUNCT
cjfa-48223	165	1	research	research	NOUN
cjfa-48223	165	2	model	model	NOUN
cjfa-48223	165	3	there	there	PRON
cjfa-48223	165	4	are	be	VERB
cjfa-48223	165	5	many	many	ADJ
cjfa-48223	165	6	studies	study	NOUN
cjfa-48223	165	7	on	on	ADP
cjfa-48223	165	8	the	the	DET
cjfa-48223	165	9	relationship	relationship	NOUN
cjfa-48223	165	10	between	between	ADP
cjfa-48223	165	11	service	service	NOUN
cjfa-48223	165	12	quality	quality	NOUN
cjfa-48223	165	13	,	,	PUNCT
cjfa-48223	165	14	customer	customer	NOUN
cjfa-48223	165	15	satisfaction	satisfaction	NOUN
cjfa-48223	165	16	,	,	PUNCT
cjfa-48223	165	17	and	and	CCONJ
cjfa-48223	165	18	loyalty	loyalty	NOUN
cjfa-48223	165	19	(	(	PUNCT
cjfa-48223	165	20	anderson	anderson	PROPN
cjfa-48223	165	21	&	&	CCONJ
cjfa-48223	165	22	sullivan	sullivan	PROPN
cjfa-48223	165	23	,	,	PUNCT
cjfa-48223	165	24	1993	1993	NUM
cjfa-48223	165	25	;	;	PUNCT
cjfa-48223	165	26	kiran	kiran	PROPN
cjfa-48223	165	27	&	&	CCONJ
cjfa-48223	165	28	diljit	diljit	PROPN
cjfa-48223	165	29	,	,	PUNCT
cjfa-48223	165	30	2017	2017	NUM
cjfa-48223	165	31	)	)	PUNCT
cjfa-48223	165	32	.	.	PUNCT
cjfa-48223	166	1	tsoukatos	tsoukato	NOUN
cjfa-48223	166	2	and	and	CCONJ
cjfa-48223	166	3	rand	rand	PROPN
cjfa-48223	166	4	(	(	PUNCT
cjfa-48223	166	5	2006	2006	NUM
cjfa-48223	166	6	)	)	PUNCT
cjfa-48223	166	7	developed	develop	VERB
cjfa-48223	166	8	a	a	DET
cjfa-48223	166	9	model	model	NOUN
cjfa-48223	166	10	for	for	ADP
cjfa-48223	166	11	the	the	DET
cjfa-48223	166	12	effect	effect	NOUN
cjfa-48223	166	13	of	of	ADP
cjfa-48223	166	14	the	the	DET
cjfa-48223	166	15	concrete	concrete	ADJ
cjfa-48223	166	16	and	and	CCONJ
cjfa-48223	166	17	abstract	abstract	ADJ
cjfa-48223	166	18	dimensions	dimension	NOUN
cjfa-48223	166	19	of	of	ADP
cjfa-48223	166	20	service	service	NOUN
cjfa-48223	166	21	quality	quality	NOUN
cjfa-48223	166	22	with	with	ADP
cjfa-48223	166	23	the	the	DET
cjfa-48223	166	24	dimensions	dimension	NOUN
cjfa-48223	166	25	of	of	ADP
cjfa-48223	166	26	satisfaction	satisfaction	NOUN
cjfa-48223	166	27	and	and	CCONJ
cjfa-48223	166	28	loyalty	loyalty	NOUN
cjfa-48223	166	29	.	.	PUNCT
cjfa-48223	167	1	parasuraman	parasuraman	NOUN
cjfa-48223	167	2	et	et	PROPN
cjfa-48223	167	3	al	al	PROPN
cjfa-48223	167	4	.	.	PROPN
cjfa-48223	168	1	(	(	PUNCT
cjfa-48223	168	2	1988	1988	NUM
cjfa-48223	168	3	)	)	PUNCT
cjfa-48223	168	4	study	study	NOUN
cjfa-48223	168	5	is	be	AUX
cjfa-48223	168	6	based	base	VERB
cjfa-48223	168	7	on	on	ADP
cjfa-48223	168	8	the	the	DET
cjfa-48223	168	9	model	model	NOUN
cjfa-48223	168	10	of	of	ADP
cjfa-48223	168	11	service	service	NOUN
cjfa-48223	168	12	quality	quality	NOUN
cjfa-48223	168	13	and	and	CCONJ
cjfa-48223	168	14	dimensions	dimension	NOUN
cjfa-48223	168	15	created	create	VERB
cjfa-48223	168	16	.	.	PUNCT
cjfa-48223	169	1	our	our	PRON
cjfa-48223	169	2	research	research	NOUN
cjfa-48223	169	3	model	model	NOUN
cjfa-48223	169	4	(	(	PUNCT
cjfa-48223	169	5	figure	figure	NOUN
cjfa-48223	169	6	1	1	NUM
cjfa-48223	169	7	)	)	PUNCT
cjfa-48223	169	8	contributes	contribute	VERB
cjfa-48223	169	9	to	to	ADP
cjfa-48223	169	10	the	the	DET
cjfa-48223	169	11	literature	literature	NOUN
cjfa-48223	169	12	in	in	ADP
cjfa-48223	169	13	terms	term	NOUN
cjfa-48223	169	14	of	of	ADP
cjfa-48223	169	15	examining	examine	VERB
cjfa-48223	169	16	the	the	DET
cjfa-48223	169	17	dimensions	dimension	NOUN
cjfa-48223	169	18	of	of	ADP
cjfa-48223	169	19	service	service	NOUN
cjfa-48223	169	20	quality	quality	NOUN
cjfa-48223	169	21	,	,	PUNCT
cjfa-48223	169	22	the	the	DET
cjfa-48223	169	23	level	level	NOUN
cjfa-48223	169	24	of	of	ADP
cjfa-48223	169	25	trust	trust	NOUN
cjfa-48223	169	26	of	of	ADP
cjfa-48223	169	27	customers	customer	NOUN
cjfa-48223	169	28	in	in	ADP
cjfa-48223	169	29	two	two	NUM
cjfa-48223	169	30	dimensions	dimension	NOUN
cjfa-48223	169	31	(	(	PUNCT
cjfa-48223	169	32	trust	trust	NOUN
cjfa-48223	169	33	in	in	ADP
cjfa-48223	169	34	the	the	DET
cjfa-48223	169	35	insurance	insurance	NOUN
cjfa-48223	169	36	company	company	NOUN
cjfa-48223	169	37	and	and	CCONJ
cjfa-48223	169	38	trust	trust	NOUN
cjfa-48223	169	39	in	in	ADP
cjfa-48223	169	40	the	the	DET
cjfa-48223	169	41	agency	agency	NOUN
cjfa-48223	169	42	)	)	PUNCT
cjfa-48223	169	43	,	,	PUNCT
cjfa-48223	169	44	and	and	CCONJ
cjfa-48223	169	45	measuring	measure	VERB
cjfa-48223	169	46	the	the	DET
cjfa-48223	169	47	direct	direct	ADJ
cjfa-48223	169	48	effect	effect	NOUN
cjfa-48223	169	49	of	of	ADP
cjfa-48223	169	50	customer	customer	NOUN
cjfa-48223	169	51	satisfaction	satisfaction	NOUN
cjfa-48223	169	52	on	on	ADP
cjfa-48223	169	53	customer	customer	NOUN
cjfa-48223	169	54	loyalty	loyalty	NOUN
cjfa-48223	169	55	.	.	PUNCT
cjfa-48223	170	1	figure	figure	NOUN
cjfa-48223	170	2	1	1	NUM
cjfa-48223	170	3	.	.	PUNCT
cjfa-48223	170	4	research	research	NOUN
cjfa-48223	170	5	model	model	NOUN
cjfa-48223	170	6	source	source	NOUN
cjfa-48223	170	7	:	:	PUNCT
cjfa-48223	170	8	authors	author	NOUN
cjfa-48223	170	9	’	’	PART
cjfa-48223	170	10	research	research	NOUN
cjfa-48223	170	11	model	model	NOUN
cjfa-48223	170	12	.	.	PUNCT
cjfa-48223	171	1	s	s	PART
cjfa-48223	171	2	o	o	X
cjfa-48223	171	3	u	u	NOUN
cjfa-48223	171	4	r	r	NOUN
cjfa-48223	171	5	c	c	NOUN
cjfa-48223	171	6	e	e	NOUN
cjfa-48223	171	7	:	:	PUNCT
cjfa-48223	171	8	authors	author	NOUN
cjfa-48223	171	9	’	’	PART
cjfa-48223	171	10	research	research	NOUN
cjfa-48223	171	11	model	model	NOUN
cjfa-48223	171	12	.	.	PUNCT
cjfa-48223	172	1	gaye	gaye	PROPN
cjfa-48223	172	2	acikdilli	acikdilli	PROPN
cjfa-48223	172	3	,	,	PUNCT
cjfa-48223	172	4	abdullah	abdullah	PROPN
cjfa-48223	172	5	bugra	bugra	VERB
cjfa-48223	172	6	soylu1818	soylu1818	PROPN
cjfa-48223	172	7	analysisanalysis	analysisanalysis	NOUN
cjfa-48223	172	8	data	datum	NOUN
cjfa-48223	172	9	was	be	AUX
cjfa-48223	172	10	analyzed	analyze	VERB
cjfa-48223	172	11	through	through	ADP
cjfa-48223	172	12	the	the	DET
cjfa-48223	172	13	spss	spss	PROPN
cjfa-48223	172	14	23	23	NUM
cjfa-48223	172	15	and	and	CCONJ
cjfa-48223	172	16	amos	amos	PROPN
cjfa-48223	172	17	4	4	NUM
cjfa-48223	172	18	.	.	PUNCT
cjfa-48223	173	1	the	the	DET
cjfa-48223	173	2	600	600	NUM
cjfa-48223	173	3	participants	participant	NOUN
cjfa-48223	173	4	were	be	AUX
cjfa-48223	173	5	58	58	NUM
cjfa-48223	173	6	%	%	NOUN
cjfa-48223	173	7	male	male	NOUN
cjfa-48223	173	8	and	and	CCONJ
cjfa-48223	173	9	42	42	NUM
cjfa-48223	173	10	%	%	NOUN
cjfa-48223	173	11	female	female	NOUN
cjfa-48223	173	12	.	.	PUNCT
cjfa-48223	174	1	more	more	ADJ
cjfa-48223	174	2	than	than	ADP
cjfa-48223	174	3	half	half	NOUN
cjfa-48223	174	4	(	(	PUNCT
cjfa-48223	174	5	56	56	NUM
cjfa-48223	174	6	%	%	NOUN
cjfa-48223	174	7	)	)	PUNCT
cjfa-48223	174	8	reported	report	VERB
cjfa-48223	174	9	as	as	ADP
cjfa-48223	174	10	single	single	ADJ
cjfa-48223	174	11	.	.	PUNCT
cjfa-48223	175	1	half	half	NOUN
cjfa-48223	175	2	of	of	ADP
cjfa-48223	175	3	the	the	DET
cjfa-48223	175	4	participants	participant	NOUN
cjfa-48223	175	5	were	be	AUX
cjfa-48223	175	6	aged	age	VERB
cjfa-48223	175	7	between	between	ADP
cjfa-48223	175	8	31	31	NUM
cjfa-48223	175	9	and	and	CCONJ
cjfa-48223	175	10	40	40	NUM
cjfa-48223	175	11	.	.	PUNCT
cjfa-48223	176	1	the	the	DET
cjfa-48223	176	2	majority	majority	NOUN
cjfa-48223	176	3	(	(	PUNCT
cjfa-48223	176	4	74	74	NUM
cjfa-48223	176	5	%	%	NOUN
cjfa-48223	176	6	)	)	PUNCT
cjfa-48223	176	7	completed	complete	VERB
cjfa-48223	176	8	a	a	DET
cjfa-48223	176	9	bachelor	bachelor	NOUN
cjfa-48223	176	10	degree	degree	NOUN
cjfa-48223	176	11	.	.	PUNCT
cjfa-48223	177	1	average	average	ADJ
cjfa-48223	177	2	monthly	monthly	ADJ
cjfa-48223	177	3	income	income	NOUN
cjfa-48223	177	4	between	between	ADP
cjfa-48223	177	5	2000	2000	NUM
cjfa-48223	177	6	to	to	ADP
cjfa-48223	177	7	4000	4000	NUM
cjfa-48223	177	8	tl	tl	PROPN
cjfa-48223	177	9	was	be	AUX
cjfa-48223	177	10	reported	report	VERB
cjfa-48223	177	11	by	by	ADP
cjfa-48223	177	12	48	48	NUM
cjfa-48223	177	13	%	%	NOUN
cjfa-48223	177	14	.	.	PUNCT
cjfa-48223	178	1	reliability	reliability	NOUN
cjfa-48223	178	2	related	relate	VERB
cjfa-48223	178	3	the	the	DET
cjfa-48223	178	4	scale	scale	NOUN
cjfa-48223	178	5	mean	mean	NOUN
cjfa-48223	178	6	scores	score	NOUN
cjfa-48223	178	7	range	range	VERB
cjfa-48223	178	8	from	from	ADP
cjfa-48223	178	9	3.41(customer	3.41(customer	NUM
cjfa-48223	178	10	satisfaction	satisfaction	NOUN
cjfa-48223	178	11	)	)	PUNCT
cjfa-48223	178	12	to	to	ADP
cjfa-48223	178	13	3.93	3.93	NUM
cjfa-48223	178	14	(	(	PUNCT
cjfa-48223	178	15	trust	trust	NOUN
cjfa-48223	178	16	in	in	ADP
cjfa-48223	178	17	agency	agency	NOUN
cjfa-48223	178	18	)	)	PUNCT
cjfa-48223	178	19	.	.	PUNCT
cjfa-48223	179	1	cronbach	cronbach	VERB
cjfa-48223	179	2	alpha	alpha	ADJ
cjfa-48223	179	3	coefficients	coefficient	NOUN
cjfa-48223	179	4	of	of	ADP
cjfa-48223	179	5	the	the	DET
cjfa-48223	179	6	variables	variable	NOUN
cjfa-48223	179	7	are	be	AUX
cjfa-48223	179	8	high	high	ADJ
cjfa-48223	179	9	(	(	PUNCT
cjfa-48223	179	10	>	>	X
cjfa-48223	179	11	0.70	0.70	NUM
cjfa-48223	179	12	)	)	PUNCT
cjfa-48223	179	13	and	and	CCONJ
cjfa-48223	179	14	reliable	reliable	ADJ
cjfa-48223	179	15	(	(	PUNCT
cjfa-48223	179	16	hair	hair	NOUN
cjfa-48223	179	17	,	,	PUNCT
cjfa-48223	179	18	anderson	anderson	PROPN
cjfa-48223	179	19	&	&	CCONJ
cjfa-48223	179	20	tahtam	tahtam	PROPN
cjfa-48223	179	21	,	,	PUNCT
cjfa-48223	179	22	1998	1998	NUM
cjfa-48223	179	23	)	)	PUNCT
cjfa-48223	179	24	.	.	PUNCT
cjfa-48223	180	1	table	table	NOUN
cjfa-48223	180	2	1	1	NUM
cjfa-48223	180	3	shows	show	VERB
cjfa-48223	180	4	the	the	DET
cjfa-48223	180	5	model	model	NOUN
cjfa-48223	180	6	had	have	VERB
cjfa-48223	180	7	acceptable	acceptable	ADJ
cjfa-48223	180	8	levels	level	NOUN
cjfa-48223	180	9	of	of	ADP
cjfa-48223	180	10	discriminant	discriminant	ADJ
cjfa-48223	180	11	validity	validity	NOUN
cjfa-48223	180	12	with	with	ADP
cjfa-48223	180	13	the	the	DET
cjfa-48223	180	14	construct	construct	NOUN
cjfa-48223	180	15	intercorrelations	intercorrelation	NOUN
cjfa-48223	180	16	being	be	AUX
cjfa-48223	180	17	less	less	ADJ
cjfa-48223	180	18	than	than	ADP
cjfa-48223	180	19	the	the	DET
cjfa-48223	180	20	corresponding	corresponding	ADJ
cjfa-48223	180	21	square	square	ADJ
cjfa-48223	180	22	root	root	NOUN
cjfa-48223	180	23	of	of	ADP
cjfa-48223	180	24	the	the	DET
cjfa-48223	180	25	aves	ave	NOUN
cjfa-48223	180	26	for	for	ADP
cjfa-48223	180	27	each	each	PRON
cjfa-48223	180	28	of	of	ADP
cjfa-48223	180	29	the	the	DET
cjfa-48223	180	30	constructs	construct	NOUN
cjfa-48223	180	31	ranged	range	VERB
cjfa-48223	180	32	from	from	ADP
cjfa-48223	180	33	0.7	0.7	NUM
cjfa-48223	180	34	to	to	PART
cjfa-48223	180	35	0.9	0.9	NUM
cjfa-48223	180	36	and	and	CCONJ
cjfa-48223	180	37	greater	great	ADJ
cjfa-48223	180	38	than	than	ADP
cjfa-48223	180	39	or	or	CCONJ
cjfa-48223	180	40	equal	equal	ADJ
cjfa-48223	180	41	to	to	ADP
cjfa-48223	180	42	the	the	DET
cjfa-48223	180	43	suggested	suggest	VERB
cjfa-48223	180	44	ave	ave	NOUN
cjfa-48223	180	45	criterion	criterion	NOUN
cjfa-48223	180	46	of	of	ADP
cjfa-48223	180	47	0.50	0.50	NUM
cjfa-48223	180	48	(	(	PUNCT
cjfa-48223	180	49	bagozzi	bagozzi	PROPN
cjfa-48223	180	50	&	&	CCONJ
cjfa-48223	180	51	yi	yi	PROPN
cjfa-48223	180	52	,	,	PUNCT
cjfa-48223	180	53	1988	1988	NUM
cjfa-48223	180	54	)	)	PUNCT
cjfa-48223	180	55	.	.	PUNCT
cjfa-48223	181	1	table	table	NOUN
cjfa-48223	181	2	1	1	NUM
cjfa-48223	181	3	.	.	PUNCT
cjfa-48223	182	1	average	average	ADJ
cjfa-48223	182	2	variance	variance	NOUN
cjfa-48223	182	3	extracted	extract	VERB
cjfa-48223	182	4	(	(	PUNCT
cjfa-48223	182	5	ave	ave	NOUN
cjfa-48223	182	6	)	)	PUNCT
cjfa-48223	182	7	and	and	CCONJ
cjfa-48223	182	8	inter	inter	PROPN
cjfa-48223	182	9	construct	construct	NOUN
cjfa-48223	182	10	correlations	correlation	NOUN
cjfa-48223	182	11	as	as	ADP
cjfa-48223	182	12	rel	rel	NOUN
cjfa-48223	182	13	emp	emp	NOUN
cjfa-48223	182	14	res	res	PROPN
cjfa-48223	182	15	tan	tan	PROPN
cjfa-48223	182	16	sat	sit	VERB
cjfa-48223	182	17	ctr	ctr	PROPN
cjfa-48223	182	18	atr	atr	PROPN
cjfa-48223	182	19	loy	loy	PROPN
cjfa-48223	182	20	as	as	ADP
cjfa-48223	182	21	.767	.767	NUM
cjfa-48223	182	22	rel	rel	NOUN
cjfa-48223	182	23	.731	.731	NUM
cjfa-48223	182	24	.788	.788	NUM
cjfa-48223	182	25	emp	emp	NOUN
cjfa-48223	182	26	.179	.179	NUM
cjfa-48223	182	27	.089	.089	NUM
cjfa-48223	182	28	.739	.739	NUM
cjfa-48223	183	1	res	re	NOUN
cjfa-48223	183	2	.714	.714	NUM
cjfa-48223	183	3	.598	.598	NUM
cjfa-48223	183	4	.229	.229	NUM
cjfa-48223	183	5	.863	.863	NUM
cjfa-48223	183	6	tan	tan	PROPN
cjfa-48223	183	7	.744	.744	NUM
cjfa-48223	183	8	.699	.699	NUM
cjfa-48223	183	9	.179	.179	NUM
cjfa-48223	183	10	.844	.844	NUM
cjfa-48223	183	11	.861	.861	NUM
cjfa-48223	183	12	sat	sit	VERB
cjfa-48223	183	13	.153	.153	NUM
cjfa-48223	183	14	.157	.157	NUM
cjfa-48223	184	1	-.325	-.325	PROPN
cjfa-48223	184	2	.178	.178	NUM
cjfa-48223	184	3	.261	.261	NUM
cjfa-48223	184	4	.745	.745	NUM
cjfa-48223	184	5	ctr	ctr	PROPN
cjfa-48223	184	6	.748	.748	NUM
cjfa-48223	184	7	.753	.753	NUM
cjfa-48223	185	1	-.142	-.142	PROPN
cjfa-48223	185	2	.632	.632	NUM
cjfa-48223	185	3	.691	.691	NUM
cjfa-48223	185	4	.234	.234	NUM
cjfa-48223	185	5	.760	.760	NUM
cjfa-48223	186	1	atr	atr	PROPN
cjfa-48223	186	2	-.133	-.133	NOUN
cjfa-48223	186	3	-.096	-.096	ADJ
cjfa-48223	186	4	.169	.169	NUM
cjfa-48223	186	5	.105	.105	NUM
cjfa-48223	186	6	.085	.085	NUM
cjfa-48223	186	7	.222	.222	NUM
cjfa-48223	186	8	-.136	-.136	PROPN
cjfa-48223	186	9	.802	.802	NUM
cjfa-48223	187	1	loy	loy	PROPN
cjfa-48223	187	2	-.190	-.190	PROPN
cjfa-48223	187	3	-.265	-.265	PROPN
cjfa-48223	187	4	-.354	-.354	NOUN
cjfa-48223	187	5	-.148	-.148	X
cjfa-48223	187	6	-.159	-.159	PROPN
cjfa-48223	187	7	.477	.477	NUM
cjfa-48223	187	8	.279	.279	NUM
cjfa-48223	187	9	.553	.553	NUM
cjfa-48223	187	10	.761	.761	NUM
cjfa-48223	187	11	tan	tan	PROPN
cjfa-48223	187	12	=	=	NOUN
cjfa-48223	187	13	tangibles	tangible	NOUN
cjfa-48223	187	14	,	,	PUNCT
cjfa-48223	187	15	res	re	NOUN
cjfa-48223	187	16	=	=	SYM
cjfa-48223	187	17	responsiveness	responsiveness	NOUN
cjfa-48223	187	18	,	,	PUNCT
cjfa-48223	187	19	rel	rel	NOUN
cjfa-48223	187	20	=	=	NOUN
cjfa-48223	187	21	reliability	reliability	NOUN
cjfa-48223	187	22	,	,	PUNCT
cjfa-48223	187	23	as	as	SCONJ
cjfa-48223	187	24	=	=	NOUN
cjfa-48223	187	25	assurance	assurance	NOUN
cjfa-48223	187	26	,	,	PUNCT
cjfa-48223	187	27	emp	emp	NOUN
cjfa-48223	187	28	=	=	SYM
cjfa-48223	187	29	empathy	empathy	NOUN
cjfa-48223	187	30	,	,	PUNCT
cjfa-48223	187	31	sat	sit	VERB
cjfa-48223	187	32	=	=	PUNCT
cjfa-48223	187	33	customer	customer	NOUN
cjfa-48223	187	34	satisfaction	satisfaction	NOUN
cjfa-48223	187	35	,	,	PUNCT
cjfa-48223	187	36	atr	atr	PROPN
cjfa-48223	187	37	=	=	PROPN
cjfa-48223	187	38	trust	trust	PROPN
cjfa-48223	187	39	in	in	ADP
cjfa-48223	187	40	agency	agency	PROPN
cjfa-48223	187	41	,	,	PUNCT
cjfa-48223	187	42	ctr	ctr	PROPN
cjfa-48223	187	43	=	=	PROPN
cjfa-48223	187	44	trust	trust	PROPN
cjfa-48223	187	45	in	in	ADP
cjfa-48223	187	46	company	company	NOUN
cjfa-48223	187	47	,	,	PUNCT
cjfa-48223	187	48	loy	loy	PROPN
cjfa-48223	187	49	=	=	PUNCT
cjfa-48223	187	50	customer	customer	NOUN
cjfa-48223	187	51	loyalty	loyalty	NOUN
cjfa-48223	187	52	,	,	PUNCT
cjfa-48223	187	53	serv	serv	X
cjfa-48223	187	54	=	=	SYM
cjfa-48223	187	55	service	service	NOUN
cjfa-48223	187	56	quality	quality	NOUN
cjfa-48223	187	57	s	s	PART
cjfa-48223	187	58	o	o	NOUN
cjfa-48223	187	59	u	u	NOUN
cjfa-48223	187	60	r	r	NOUN
cjfa-48223	187	61	c	c	NOUN
cjfa-48223	187	62	e	e	NOUN
cjfa-48223	187	63	:	:	PUNCT
cjfa-48223	187	64	authors	author	NOUN
cjfa-48223	187	65	’	’	PART
cjfa-48223	187	66	analysis	analysis	NOUN
cjfa-48223	187	67	.	.	PUNCT
cjfa-48223	188	1	service	service	NOUN
cjfa-48223	188	2	trust	trust	PROPN
cjfa-48223	188	3	,	,	PUNCT
cjfa-48223	188	4	loyalty	loyalty	NOUN
cjfa-48223	188	5	,	,	PUNCT
cjfa-48223	188	6	and	and	CCONJ
cjfa-48223	188	7	satisfaction	satisfaction	NOUN
cjfa-48223	188	8	…	…	PUNCT
cjfa-48223	188	9	1919	1919	NUM
cjfa-48223	188	10	hypotheses	hypothesis	NOUN
cjfa-48223	188	11	were	be	AUX
cjfa-48223	188	12	tested	test	VERB
cjfa-48223	188	13	using	use	VERB
cjfa-48223	188	14	structural	structural	ADJ
cjfa-48223	188	15	equation	equation	NOUN
cjfa-48223	188	16	modeling	modeling	NOUN
cjfa-48223	188	17	(	(	PUNCT
cjfa-48223	188	18	sem	sem	NOUN
cjfa-48223	188	19	)	)	PUNCT
cjfa-48223	188	20	providing	provide	VERB
cjfa-48223	188	21	efficiency	efficiency	NOUN
cjfa-48223	188	22	in	in	ADP
cjfa-48223	188	23	terms	term	NOUN
cjfa-48223	188	24	of	of	ADP
cjfa-48223	188	25	the	the	DET
cjfa-48223	188	26	ability	ability	NOUN
cjfa-48223	188	27	to	to	PART
cjfa-48223	188	28	comprehensively	comprehensively	ADV
cjfa-48223	188	29	evaluate	evaluate	VERB
cjfa-48223	188	30	relationships	relationship	NOUN
cjfa-48223	188	31	and	and	CCONJ
cjfa-48223	188	32	the	the	DET
cjfa-48223	188	33	transition	transition	NOUN
cjfa-48223	188	34	from	from	ADP
cjfa-48223	188	35	exploratory	exploratory	ADJ
cjfa-48223	188	36	analysis	analysis	NOUN
cjfa-48223	188	37	to	to	ADP
cjfa-48223	188	38	confirmatory	confirmatory	ADJ
cjfa-48223	188	39	analysis	analysis	NOUN
cjfa-48223	188	40	(	(	PUNCT
cjfa-48223	188	41	hair	hair	NOUN
cjfa-48223	188	42	,	,	PUNCT
cjfa-48223	188	43	black	black	ADJ
cjfa-48223	188	44	,	,	PUNCT
cjfa-48223	188	45	babin	babin	PROPN
cjfa-48223	188	46	,	,	PUNCT
cjfa-48223	188	47	anderson	anderson	PROPN
cjfa-48223	188	48	&	&	CCONJ
cjfa-48223	188	49	tatham	tatham	PROPN
cjfa-48223	188	50	,	,	PUNCT
cjfa-48223	188	51	2006	2006	NUM
cjfa-48223	188	52	)	)	PUNCT
cjfa-48223	188	53	.	.	PUNCT
cjfa-48223	189	1	table	table	NOUN
cjfa-48223	189	2	2	2	NUM
cjfa-48223	189	3	indicates	indicate	VERB
cjfa-48223	189	4	statistical	statistical	ADJ
cjfa-48223	189	5	significance	significance	NOUN
cjfa-48223	189	6	has	have	AUX
cjfa-48223	189	7	been	be	AUX
cjfa-48223	189	8	tested	test	VERB
cjfa-48223	189	9	as	as	ADP
cjfa-48223	189	10	goodness	goodness	NOUN
cjfa-48223	189	11	of	of	ADP
cjfa-48223	189	12	fit	fit	ADJ
cjfa-48223	189	13	indices	index	NOUN
cjfa-48223	189	14	of	of	ADP
cjfa-48223	189	15	the	the	DET
cjfa-48223	189	16	model	model	NOUN
cjfa-48223	189	17	applied	apply	VERB
cjfa-48223	189	18	and	and	CCONJ
cjfa-48223	189	19	found	find	VERB
cjfa-48223	189	20	(	(	PUNCT
cjfa-48223	189	21	rmsea=0.054	rmsea=0.054	PROPN
cjfa-48223	189	22	;	;	PUNCT
cjfa-48223	189	23	nfi=0.932	nfi=0.932	NOUN
cjfa-48223	189	24	;	;	PUNCT
cjfa-48223	189	25	cfi=0.960	cfi=0.960	PROPN
cjfa-48223	189	26	;	;	PUNCT
cjfa-48223	189	27	gfi=0.929	gfi=0.929	NOUN
cjfa-48223	189	28	;	;	PUNCT
cjfa-48223	189	29	agfi=0.894	agfi=0.894	X
cjfa-48223	189	30	)	)	PUNCT
cjfa-48223	189	31	within	within	ADP
cjfa-48223	189	32	acceptable	acceptable	ADJ
cjfa-48223	189	33	limits	limit	NOUN
cjfa-48223	189	34	.	.	PUNCT
cjfa-48223	190	1	the	the	DET
cjfa-48223	190	2	standardized	standardized	ADJ
cjfa-48223	190	3	path	path	NOUN
cjfa-48223	190	4	coefficients	coefficient	NOUN
cjfa-48223	190	5	support	support	VERB
cjfa-48223	190	6	that	that	PRON
cjfa-48223	190	7	service	service	NOUN
cjfa-48223	190	8	quality	quality	NOUN
cjfa-48223	190	9	(	(	PUNCT
cjfa-48223	190	10	β=0.216	β=0.216	NUM
cjfa-48223	190	11	;	;	PUNCT
cjfa-48223	190	12	t	t	PROPN
cjfa-48223	190	13	-	-	PUNCT
cjfa-48223	190	14	value=4.601	value=4.601	NUM
cjfa-48223	190	15	)	)	PUNCT
cjfa-48223	190	16	is	be	AUX
cjfa-48223	190	17	an	an	DET
cjfa-48223	190	18	antecedent	antecedent	NOUN
cjfa-48223	190	19	and	and	CCONJ
cjfa-48223	190	20	that	that	SCONJ
cjfa-48223	190	21	it	it	PRON
cjfa-48223	190	22	positively	positively	ADV
cjfa-48223	190	23	affects	affect	VERB
cjfa-48223	190	24	customer	customer	NOUN
cjfa-48223	190	25	satisfaction	satisfaction	NOUN
cjfa-48223	190	26	,	,	PUNCT
cjfa-48223	190	27	which	which	PRON
cjfa-48223	190	28	is	be	AUX
cjfa-48223	190	29	in	in	ADP
cjfa-48223	190	30	line	line	NOUN
cjfa-48223	190	31	with	with	ADP
cjfa-48223	190	32	the	the	DET
cjfa-48223	190	33	findings	finding	NOUN
cjfa-48223	190	34	of	of	ADP
cjfa-48223	190	35	cronin	cronin	PROPN
cjfa-48223	190	36	and	and	CCONJ
cjfa-48223	190	37	taylor	taylor	PROPN
cjfa-48223	190	38	(	(	PUNCT
cjfa-48223	190	39	1992	1992	NUM
cjfa-48223	190	40	)	)	PUNCT
cjfa-48223	190	41	.	.	PUNCT
cjfa-48223	191	1	thus	thus	ADV
cjfa-48223	191	2	,	,	PUNCT
cjfa-48223	191	3	h1	h1	PROPN
cjfa-48223	191	4	is	be	AUX
cjfa-48223	191	5	supported	support	VERB
cjfa-48223	191	6	(	(	PUNCT
cjfa-48223	191	7	sem	sem	ADJ
cjfa-48223	191	8	analysis	analysis	NOUN
cjfa-48223	191	9	1	1	NUM
cjfa-48223	191	10	)	)	PUNCT
cjfa-48223	191	11	.	.	PUNCT
cjfa-48223	192	1	we	we	PRON
cjfa-48223	192	2	also	also	ADV
cjfa-48223	192	3	tested	test	VERB
cjfa-48223	192	4	the	the	DET
cjfa-48223	192	5	relationship	relationship	NOUN
cjfa-48223	192	6	of	of	ADP
cjfa-48223	192	7	service	service	NOUN
cjfa-48223	192	8	quality	quality	NOUN
cjfa-48223	192	9	’s	’s	PART
cjfa-48223	192	10	dimensions	dimension	NOUN
cjfa-48223	192	11	on	on	ADP
cjfa-48223	192	12	customer	customer	NOUN
cjfa-48223	192	13	satisfaction	satisfaction	NOUN
cjfa-48223	192	14	(	(	PUNCT
cjfa-48223	192	15	sem	sem	NOUN
cjfa-48223	192	16	analysis	analysis	NOUN
cjfa-48223	192	17	2	2	NUM
cjfa-48223	192	18	)	)	PUNCT
cjfa-48223	192	19	coefficients	coefficient	NOUN
cjfa-48223	192	20	of	of	ADP
cjfa-48223	192	21	reliance	reliance	NOUN
cjfa-48223	192	22	(	(	PUNCT
cjfa-48223	192	23	β=0.017	β=0.017	NUM
cjfa-48223	192	24	;	;	PUNCT
cjfa-48223	192	25	t	t	PROPN
cjfa-48223	192	26	-	-	PUNCT
cjfa-48223	192	27	value=0.180	value=0.180	NOUN
cjfa-48223	192	28	)	)	PUNCT
cjfa-48223	192	29	,	,	PUNCT
cjfa-48223	192	30	empathy	empathy	NOUN
cjfa-48223	192	31	(	(	PUNCT
cjfa-48223	192	32	β=0.374	β=0.374	ADV
cjfa-48223	192	33	;	;	PUNCT
cjfa-48223	192	34	t	t	PROPN
cjfa-48223	192	35	-	-	PUNCT
cjfa-48223	192	36	value=6.040	value=6.040	NUM
cjfa-48223	192	37	)	)	PUNCT
cjfa-48223	192	38	and	and	CCONJ
cjfa-48223	192	39	tangibles	tangible	NOUN
cjfa-48223	192	40	(	(	PUNCT
cjfa-48223	192	41	β=0.412	β=0.412	NUM
cjfa-48223	192	42	;	;	PUNCT
cjfa-48223	192	43	t	t	PROPN
cjfa-48223	192	44	-	-	PUNCT
cjfa-48223	192	45	value=3.683	value=3.683	NOUN
cjfa-48223	192	46	)	)	PUNCT
cjfa-48223	192	47	are	be	AUX
cjfa-48223	192	48	significant	significant	ADJ
cjfa-48223	192	49	with	with	ADP
cjfa-48223	192	50	customer	customer	NOUN
cjfa-48223	192	51	satisfaction	satisfaction	NOUN
cjfa-48223	192	52	,	,	PUNCT
cjfa-48223	192	53	while	while	SCONJ
cjfa-48223	192	54	coefficient	coefficient	NOUN
cjfa-48223	192	55	of	of	ADP
cjfa-48223	192	56	assurance	assurance	NOUN
cjfa-48223	192	57	(	(	PUNCT
cjfa-48223	192	58	β=-0.087	β=-0.087	ADJ
cjfa-48223	192	59	;	;	PUNCT
cjfa-48223	192	60	t	t	NOUN
cjfa-48223	192	61	-	-	PUNCT
cjfa-48223	192	62	value=-0.776	value=-0.776	NOUN
cjfa-48223	192	63	)	)	PUNCT
cjfa-48223	192	64	and	and	CCONJ
cjfa-48223	192	65	responsiveness	responsiveness	NOUN
cjfa-48223	192	66	(	(	PUNCT
cjfa-48223	192	67	β=-0.153	β=-0.153	PROPN
cjfa-48223	192	68	;	;	PUNCT
cjfa-48223	192	69	t	t	NOUN
cjfa-48223	192	70	-	-	PUNCT
cjfa-48223	192	71	value=-1.525	value=-1.525	NOUN
cjfa-48223	192	72	)	)	PUNCT
cjfa-48223	192	73	are	be	AUX
cjfa-48223	192	74	not	not	PART
cjfa-48223	192	75	.	.	PUNCT
cjfa-48223	193	1	thus	thus	ADV
cjfa-48223	193	2	,	,	PUNCT
cjfa-48223	193	3	h1a	h1a	PRON
cjfa-48223	193	4	and	and	CCONJ
cjfa-48223	193	5	h1b	h1b	NOUN
cjfa-48223	193	6	were	be	AUX
cjfa-48223	193	7	rejected	reject	VERB
cjfa-48223	193	8	,	,	PUNCT
cjfa-48223	193	9	but	but	CCONJ
cjfa-48223	193	10	h1c	h1c	ADJ
cjfa-48223	193	11	,	,	PUNCT
cjfa-48223	193	12	d	d	X
cjfa-48223	193	13	,	,	PUNCT
cjfa-48223	193	14	e	e	PRON
cjfa-48223	193	15	are	be	AUX
cjfa-48223	193	16	supported	support	VERB
cjfa-48223	193	17	.	.	PUNCT
cjfa-48223	194	1	we	we	PRON
cjfa-48223	194	2	also	also	ADV
cjfa-48223	194	3	test	test	VERB
cjfa-48223	194	4	the	the	DET
cjfa-48223	194	5	direct	direct	ADJ
cjfa-48223	194	6	effect	effect	NOUN
cjfa-48223	194	7	of	of	ADP
cjfa-48223	194	8	service	service	NOUN
cjfa-48223	194	9	quality	quality	NOUN
cjfa-48223	194	10	,	,	PUNCT
cjfa-48223	194	11	customer	customer	NOUN
cjfa-48223	194	12	satisfaction	satisfaction	NOUN
cjfa-48223	194	13	,	,	PUNCT
cjfa-48223	194	14	trust	trust	NOUN
cjfa-48223	194	15	in	in	ADP
cjfa-48223	194	16	the	the	DET
cjfa-48223	194	17	insurance	insurance	NOUN
cjfa-48223	194	18	company	company	NOUN
cjfa-48223	194	19	,	,	PUNCT
cjfa-48223	194	20	and	and	CCONJ
cjfa-48223	194	21	trust	trust	NOUN
cjfa-48223	194	22	in	in	ADP
cjfa-48223	194	23	the	the	DET
cjfa-48223	194	24	insurance	insurance	NOUN
cjfa-48223	194	25	agency	agency	NOUN
cjfa-48223	194	26	on	on	ADP
cjfa-48223	194	27	loyalty	loyalty	NOUN
cjfa-48223	194	28	(	(	PUNCT
cjfa-48223	194	29	sem	sem	ADJ
cjfa-48223	194	30	analysis	analysis	NOUN
cjfa-48223	194	31	1	1	NUM
cjfa-48223	194	32	)	)	PUNCT
cjfa-48223	194	33	.	.	PUNCT
cjfa-48223	195	1	the	the	DET
cjfa-48223	195	2	argument	argument	NOUN
cjfa-48223	195	3	that	that	SCONJ
cjfa-48223	195	4	customer	customer	NOUN
cjfa-48223	195	5	satisfaction	satisfaction	NOUN
cjfa-48223	195	6	(	(	PUNCT
cjfa-48223	195	7	β=0.386	β=0.386	X
cjfa-48223	195	8	;	;	PUNCT
cjfa-48223	195	9	t	t	X
cjfa-48223	195	10	-	-	PUNCT
cjfa-48223	195	11	value=5.811	value=5.811	NUM
cjfa-48223	195	12	)	)	PUNCT
cjfa-48223	195	13	,	,	PUNCT
cjfa-48223	195	14	trust	trust	NOUN
cjfa-48223	195	15	in	in	ADP
cjfa-48223	195	16	the	the	DET
cjfa-48223	195	17	insurance	insurance	NOUN
cjfa-48223	195	18	company	company	NOUN
cjfa-48223	195	19	(	(	PUNCT
cjfa-48223	195	20	β=0.179	β=0.179	PROPN
cjfa-48223	195	21	;	;	PUNCT
cjfa-48223	195	22	t	t	PROPN
cjfa-48223	195	23	-	-	PUNCT
cjfa-48223	195	24	value=3.721	value=3.721	NUM
cjfa-48223	195	25	)	)	PUNCT
cjfa-48223	195	26	and	and	CCONJ
cjfa-48223	195	27	trust	trust	NOUN
cjfa-48223	195	28	in	in	ADP
cjfa-48223	195	29	the	the	DET
cjfa-48223	195	30	insurance	insurance	NOUN
cjfa-48223	195	31	agency	agency	NOUN
cjfa-48223	195	32	(	(	PUNCT
cjfa-48223	195	33	β=0.262	β=0.262	PROPN
cjfa-48223	195	34	;	;	PUNCT
cjfa-48223	195	35	t	t	X
cjfa-48223	195	36	-	-	PUNCT
cjfa-48223	195	37	value=5.006	value=5.006	NOUN
cjfa-48223	195	38	)	)	PUNCT
cjfa-48223	195	39	are	be	AUX
cjfa-48223	195	40	antecedents	antecedent	NOUN
cjfa-48223	195	41	and	and	CCONJ
cjfa-48223	195	42	positively	positively	ADV
cjfa-48223	195	43	related	relate	VERB
cjfa-48223	195	44	to	to	ADP
cjfa-48223	195	45	loyalty	loyalty	NOUN
cjfa-48223	195	46	is	be	AUX
cjfa-48223	195	47	also	also	ADV
cjfa-48223	195	48	supported	support	VERB
cjfa-48223	195	49	by	by	ADP
cjfa-48223	195	50	the	the	DET
cjfa-48223	195	51	findings	finding	NOUN
cjfa-48223	195	52	however	however	ADV
cjfa-48223	195	53	service	service	NOUN
cjfa-48223	195	54	quality	quality	NOUN
cjfa-48223	195	55	(	(	PUNCT
cjfa-48223	195	56	β=-0.167	β=-0.167	NUM
cjfa-48223	195	57	;	;	PUNCT
cjfa-48223	195	58	t	t	PROPN
cjfa-48223	195	59	-	-	PUNCT
cjfa-48223	195	60	value=6.268	value=6.268	NUM
cjfa-48223	195	61	)	)	PUNCT
cjfa-48223	195	62	is	be	AUX
cjfa-48223	195	63	negatively	negatively	ADV
cjfa-48223	195	64	related	relate	VERB
cjfa-48223	195	65	to	to	ADP
cjfa-48223	195	66	loyalty	loyalty	NOUN
cjfa-48223	195	67	.	.	PUNCT
cjfa-48223	196	1	therefore	therefore	ADV
cjfa-48223	196	2	,	,	PUNCT
cjfa-48223	196	3	h2	h2	PROPN
cjfa-48223	196	4	,	,	PUNCT
cjfa-48223	196	5	h3	h3	NOUN
cjfa-48223	196	6	,	,	PUNCT
cjfa-48223	196	7	h4	h4	PROPN
cjfa-48223	196	8	,	,	PUNCT
cjfa-48223	196	9	h5	h5	PROPN
cjfa-48223	196	10	were	be	AUX
cjfa-48223	196	11	supported	support	VERB
cjfa-48223	196	12	.	.	PUNCT
cjfa-48223	197	1	another	another	DET
cjfa-48223	197	2	test	test	NOUN
cjfa-48223	197	3	was	be	AUX
cjfa-48223	197	4	to	to	PART
cjfa-48223	197	5	measure	measure	VERB
cjfa-48223	197	6	the	the	DET
cjfa-48223	197	7	effect	effect	NOUN
cjfa-48223	197	8	of	of	ADP
cjfa-48223	197	9	the	the	DET
cjfa-48223	197	10	dimensions	dimension	NOUN
cjfa-48223	197	11	of	of	ADP
cjfa-48223	197	12	service	service	NOUN
cjfa-48223	197	13	quality	quality	NOUN
cjfa-48223	197	14	on	on	ADP
cjfa-48223	197	15	loyalty	loyalty	NOUN
cjfa-48223	197	16	(	(	PUNCT
cjfa-48223	197	17	sem	sem	ADJ
cjfa-48223	197	18	analysis	analysis	NOUN
cjfa-48223	197	19	2	2	NUM
cjfa-48223	197	20	)	)	PUNCT
cjfa-48223	197	21	.	.	PUNCT
cjfa-48223	198	1	only	only	ADV
cjfa-48223	198	2	reliability	reliability	NOUN
cjfa-48223	198	3	(	(	PUNCT
cjfa-48223	198	4	β=-0.109	β=-0.109	PROPN
cjfa-48223	198	5	;	;	PUNCT
cjfa-48223	198	6	t	t	NOUN
cjfa-48223	198	7	-	-	PUNCT
cjfa-48223	198	8	value=-3.272	value=-3.272	NOUN
cjfa-48223	198	9	)	)	PUNCT
cjfa-48223	198	10	and	and	CCONJ
cjfa-48223	198	11	empathy	empathy	NOUN
cjfa-48223	198	12	(	(	PUNCT
cjfa-48223	198	13	β=-0.116	β=-0.116	NUM
cjfa-48223	198	14	;	;	PUNCT
cjfa-48223	198	15	t	t	PROPN
cjfa-48223	198	16	-	-	PUNCT
cjfa-48223	198	17	value=-4.248	value=-4.248	NOUN
cjfa-48223	198	18	)	)	PUNCT
cjfa-48223	198	19	has	have	VERB
cjfa-48223	198	20	significant	significant	ADJ
cjfa-48223	198	21	but	but	CCONJ
cjfa-48223	198	22	negative	negative	ADJ
cjfa-48223	198	23	effect	effect	NOUN
cjfa-48223	198	24	while	while	SCONJ
cjfa-48223	198	25	assurance	assurance	NOUN
cjfa-48223	198	26	(	(	PUNCT
cjfa-48223	198	27	β=0.014	β=0.014	NUM
cjfa-48223	198	28	;	;	PUNCT
cjfa-48223	198	29	t	t	PROPN
cjfa-48223	198	30	-	-	PUNCT
cjfa-48223	198	31	value=0.331	value=0.331	NUM
cjfa-48223	198	32	)	)	PUNCT
cjfa-48223	198	33	,	,	PUNCT
cjfa-48223	198	34	responsiveness	responsiveness	NOUN
cjfa-48223	198	35	(	(	PUNCT
cjfa-48223	198	36	β=-0.010	β=-0.010	NOUN
cjfa-48223	198	37	;	;	PUNCT
cjfa-48223	198	38	t	t	NOUN
cjfa-48223	198	39	-	-	PUNCT
cjfa-48223	198	40	value=-0.267	value=-0.267	NOUN
cjfa-48223	198	41	)	)	PUNCT
cjfa-48223	198	42	and	and	CCONJ
cjfa-48223	198	43	tangibles	tangible	NOUN
cjfa-48223	198	44	(	(	PUNCT
cjfa-48223	198	45	β=-0.028	β=-0.028	PROPN
cjfa-48223	198	46	;	;	PUNCT
cjfa-48223	198	47	t	t	PROPN
cjfa-48223	198	48	-	-	PUNCT
cjfa-48223	198	49	value=-0.677	value=-0.677	NOUN
cjfa-48223	198	50	)	)	PUNCT
cjfa-48223	198	51	has	have	VERB
cjfa-48223	198	52	not	not	PART
cjfa-48223	198	53	.	.	PUNCT
cjfa-48223	199	1	therefore	therefore	ADV
cjfa-48223	199	2	,	,	PUNCT
cjfa-48223	199	3	h2	h2	PROPN
cjfa-48223	199	4	(	(	PUNCT
cjfa-48223	199	5	a	a	DET
cjfa-48223	199	6	,	,	PUNCT
cjfa-48223	199	7	b	b	NOUN
cjfa-48223	199	8	,	,	PUNCT
cjfa-48223	199	9	e	e	NOUN
cjfa-48223	199	10	)	)	PUNCT
cjfa-48223	199	11	were	be	AUX
cjfa-48223	199	12	rejected	reject	VERB
cjfa-48223	199	13	,	,	PUNCT
cjfa-48223	199	14	h2c	h2c	PROPN
cjfa-48223	199	15	and	and	CCONJ
cjfa-48223	199	16	h2d	h2d	PUNCT
cjfa-48223	199	17	supported	support	VERB
cjfa-48223	199	18	.	.	PUNCT
cjfa-48223	200	1	gaye	gaye	PROPN
cjfa-48223	200	2	acikdilli	acikdilli	PROPN
cjfa-48223	200	3	,	,	PUNCT
cjfa-48223	200	4	abdullah	abdullah	PROPN
cjfa-48223	200	5	bugra	bugra	VERB
cjfa-48223	200	6	soylu2020	soylu2020	PROPN
cjfa-48223	200	7	table	table	NOUN
cjfa-48223	200	8	2	2	NUM
cjfa-48223	200	9	.	.	PUNCT
cjfa-48223	200	10	sem	sem	ADJ
cjfa-48223	200	11	analysis	analysis	NOUN
cjfa-48223	200	12	sem	sem	NOUN
cjfa-48223	200	13	analysis	analysis	NOUN
cjfa-48223	200	14	1	1	NUM
cjfa-48223	200	15	hypothesis	hypothesis	NOUN
cjfa-48223	200	16	constructs	construct	NOUN
cjfa-48223	200	17	estimate	estimate	NOUN
cjfa-48223	200	18	(	(	PUNCT
cjfa-48223	200	19	β	β	NOUN
cjfa-48223	200	20	)	)	PUNCT
cjfa-48223	200	21	t	t	NOUN
cjfa-48223	200	22	p	p	NOUN
cjfa-48223	200	23	results	result	NOUN
cjfa-48223	200	24	h1	h1	AUX
cjfa-48223	200	25	sat	sit	VERB
cjfa-48223	200	26	<	<	X
cjfa-48223	200	27	--serv	--serv	X
cjfa-48223	200	28	.216	.216	NUM
cjfa-48223	200	29	4.601	4.601	NUM
cjfa-48223	200	30	.000	.000	NUM
cjfa-48223	200	31	accepted	accept	VERB
cjfa-48223	200	32	h2	h2	PROPN
cjfa-48223	200	33	loy	loy	PROPN
cjfa-48223	200	34	<	<	X
cjfa-48223	200	35	--serv	--serv	PROPN
cjfa-48223	200	36	-.167	-.167	ADJ
cjfa-48223	201	1	-6.268	-6.268	PROPN
cjfa-48223	201	2	.000	.000	NUM
cjfa-48223	201	3	accepted	accept	VERB
cjfa-48223	201	4	h3	h3	NOUN
cjfa-48223	201	5	loy	loy	PROPN
cjfa-48223	201	6	<	<	X
cjfa-48223	201	7	--atr	--atr	PUNCT
cjfa-48223	201	8	.262	.262	NUM
cjfa-48223	201	9	5.006	5.006	NUM
cjfa-48223	201	10	.000	.000	NUM
cjfa-48223	201	11	accepted	accept	VERB
cjfa-48223	201	12	h4	h4	PROPN
cjfa-48223	201	13	loy	loy	PROPN
cjfa-48223	201	14	<	<	X
cjfa-48223	201	15	--ctr	--ctr	PROPN
cjfa-48223	201	16	.179	.179	NUM
cjfa-48223	202	1	3.721	3.721	NUM
cjfa-48223	202	2	.006	.006	NUM
cjfa-48223	202	3	accepted	accept	VERB
cjfa-48223	202	4	h5	h5	PROPN
cjfa-48223	202	5	loy	loy	PROPN
cjfa-48223	202	6	<	<	X
cjfa-48223	202	7	--sat	--sat	PROPN
cjfa-48223	202	8	.368	.368	NUM
cjfa-48223	202	9	5.811	5.811	NUM
cjfa-48223	202	10	.000	.000	NUM
cjfa-48223	202	11	accepted	accept	VERB
cjfa-48223	202	12	fit	fit	ADJ
cjfa-48223	202	13	indices	index	NOUN
cjfa-48223	202	14	chi	chi	ADJ
cjfa-48223	202	15	-	-	PUNCT
cjfa-48223	202	16	square	square	NOUN
cjfa-48223	202	17	=	=	SYM
cjfa-48223	202	18	1146,273	1146,273	NUM
cjfa-48223	202	19	d.f=	d.f=	NOUN
cjfa-48223	202	20	551	551	NUM
cjfa-48223	202	21	p	p	NOUN
cjfa-48223	202	22	=	=	SYM
cjfa-48223	202	23	.000	.000	NUM
cjfa-48223	202	24	cmin	cmin	NOUN
cjfa-48223	202	25	/	/	SYM
cjfa-48223	202	26	df	df	PROPN
cjfa-48223	202	27	=	=	SYM
cjfa-48223	202	28	2,93	2,93	NUM
cjfa-48223	202	29	;	;	PUNCT
cjfa-48223	202	30	rmsea	rmsea	NOUN
cjfa-48223	202	31	=	=	NOUN
cjfa-48223	202	32	0.054	0.054	NUM
cjfa-48223	202	33	;	;	PUNCT
cjfa-48223	202	34	nfi	nfi	PROPN
cjfa-48223	202	35	=	=	PROPN
cjfa-48223	202	36	0.932	0.932	NUM
cjfa-48223	202	37	;	;	PUNCT
cjfa-48223	202	38	cfi	cfi	X
cjfa-48223	202	39	=	=	PROPN
cjfa-48223	202	40	0.960	0.960	NUM
cjfa-48223	202	41	;	;	PUNCT
cjfa-48223	202	42	gfi	gfi	PROPN
cjfa-48223	202	43	=	=	PROPN
cjfa-48223	202	44	0.929	0.929	NUM
cjfa-48223	202	45	;	;	PUNCT
cjfa-48223	202	46	agfi	agfi	NOUN
cjfa-48223	202	47	=	=	PUNCT
cjfa-48223	202	48	0.894	0.894	NUM
cjfa-48223	202	49	sem	sem	ADJ
cjfa-48223	202	50	analysis	analysis	NOUN
cjfa-48223	202	51	2	2	NUM
cjfa-48223	202	52	hypothesis	hypothesis	NOUN
cjfa-48223	202	53	constructs	construct	NOUN
cjfa-48223	202	54	estimate	estimate	NOUN
cjfa-48223	202	55	(	(	PUNCT
cjfa-48223	202	56	β	β	NOUN
cjfa-48223	202	57	)	)	PUNCT
cjfa-48223	202	58	t	t	NOUN
cjfa-48223	202	59	p	p	NOUN
cjfa-48223	202	60	results	result	NOUN
cjfa-48223	202	61	h1a	h1a	PROPN
cjfa-48223	202	62	sat	sit	VERB
cjfa-48223	202	63	<	<	X
cjfa-48223	202	64	--as	--as	NOUN
cjfa-48223	202	65	-.087	-.087	PROPN
cjfa-48223	202	66	-.776	-.776	PROPN
cjfa-48223	202	67	.438	.438	NUM
cjfa-48223	202	68	rejected	reject	VERB
cjfa-48223	202	69	h1b	h1b	NOUN
cjfa-48223	202	70	sat	sit	VERB
cjfa-48223	202	71	<	<	X
cjfa-48223	202	72	--res	--re	NOUN
cjfa-48223	202	73	-.153	-.153	NOUN
cjfa-48223	202	74	-.1525	-.1525	PUNCT
cjfa-48223	202	75	.127	.127	NUM
cjfa-48223	202	76	rejected	reject	VERB
cjfa-48223	202	77	h1c	h1c	VERB
cjfa-48223	202	78	sat	sit	VERB
cjfa-48223	202	79	<	<	PROPN
cjfa-48223	202	80	--rel	--rel	PROPN
cjfa-48223	202	81	.017	.017	NUM
cjfa-48223	202	82	.180	.180	NUM
cjfa-48223	202	83	.000	.000	NUM
cjfa-48223	202	84	accepted	accept	VERB
cjfa-48223	202	85	h1d	h1d	NOUN
cjfa-48223	202	86	sat	sit	VERB
cjfa-48223	202	87	<	<	X
cjfa-48223	202	88	--emp	--emp	ADV
cjfa-48223	202	89	-.374	-.374	INTJ
cjfa-48223	202	90	-6.040	-6.040	X
cjfa-48223	202	91	.000	.000	NUM
cjfa-48223	202	92	accepted	accept	VERB
cjfa-48223	202	93	h1e	h1e	PROPN
cjfa-48223	202	94	sat	sit	VERB
cjfa-48223	202	95	<	<	PRON
cjfa-48223	202	96	--tan	--tan	X
cjfa-48223	202	97	.412	.412	NUM
cjfa-48223	202	98	3.683	3.683	NUM
cjfa-48223	202	99	.000	.000	NUM
cjfa-48223	202	100	accepted	accept	VERB
cjfa-48223	202	101	h2a	h2a	PUNCT
cjfa-48223	202	102	loy	loy	PROPN
cjfa-48223	202	103	<	<	PROPN
cjfa-48223	202	104	--as	--as	PROPN
cjfa-48223	202	105	.014	.014	NUM
cjfa-48223	202	106	.331	.331	NUM
cjfa-48223	202	107	.540	.540	NUM
cjfa-48223	202	108	rejected	reject	VERB
cjfa-48223	202	109	h2b	h2b	PROPN
cjfa-48223	202	110	loy	loy	PROPN
cjfa-48223	202	111	<	<	X
cjfa-48223	202	112	--res	--res	PROPN
cjfa-48223	202	113	-.010	-.010	ADJ
cjfa-48223	202	114	-.267	-.267	PROPN
cjfa-48223	202	115	.590	.590	NUM
cjfa-48223	202	116	rejected	reject	VERB
cjfa-48223	202	117	fit	fit	ADJ
cjfa-48223	202	118	indices	index	NOUN
cjfa-48223	202	119	chi	chi	ADJ
cjfa-48223	202	120	-	-	PUNCT
cjfa-48223	202	121	square	square	NOUN
cjfa-48223	202	122	=	=	NOUN
cjfa-48223	202	123	885,593	885,593	NUM
cjfa-48223	202	124	d.f=	d.f=	NOUN
cjfa-48223	202	125	329	329	NUM
cjfa-48223	202	126	p	p	NOUN
cjfa-48223	202	127	=	=	SYM
cjfa-48223	202	128	.000	.000	NUM
cjfa-48223	202	129	cmin	cmin	NOUN
cjfa-48223	202	130	/	/	SYM
cjfa-48223	202	131	df	df	PROPN
cjfa-48223	202	132	=	=	SYM
cjfa-48223	202	133	3,3	3,3	NUM
cjfa-48223	202	134	;	;	PUNCT
cjfa-48223	202	135	rmsea	rmsea	NOUN
cjfa-48223	202	136	=	=	SYM
cjfa-48223	202	137	0.062	0.062	NUM
cjfa-48223	202	138	;	;	PUNCT
cjfa-48223	202	139	nfi	nfi	PROPN
cjfa-48223	202	140	=	=	PROPN
cjfa-48223	202	141	0.894	0.894	NUM
cjfa-48223	202	142	;	;	PUNCT
cjfa-48223	202	143	cfi	cfi	X
cjfa-48223	202	144	=	=	PROPN
cjfa-48223	202	145	0.932	0.932	NUM
cjfa-48223	202	146	;	;	PUNCT
cjfa-48223	202	147	gfi	gfi	PROPN
cjfa-48223	202	148	=	=	PROPN
cjfa-48223	202	149	0.891	0.891	NUM
cjfa-48223	202	150	;	;	PUNCT
cjfa-48223	202	151	agfi	agfi	NOUN
cjfa-48223	202	152	=	=	PUNCT
cjfa-48223	203	1	0.863	0.863	NUM
cjfa-48223	203	2	s	s	PART
cjfa-48223	203	3	o	o	X
cjfa-48223	203	4	u	u	NOUN
cjfa-48223	203	5	r	r	NOUN
cjfa-48223	203	6	c	c	NOUN
cjfa-48223	203	7	e	e	NOUN
cjfa-48223	203	8	:	:	PUNCT
cjfa-48223	203	9	authors	author	NOUN
cjfa-48223	203	10	’	’	PART
cjfa-48223	203	11	analysis	analysis	NOUN
cjfa-48223	203	12	.	.	PUNCT
cjfa-48223	204	1	discussiondiscussion	discussiondiscussion	NOUN
cjfa-48223	204	2	this	this	DET
cjfa-48223	204	3	study	study	NOUN
cjfa-48223	204	4	examines	examine	VERB
cjfa-48223	204	5	the	the	DET
cjfa-48223	204	6	relationship	relationship	NOUN
cjfa-48223	204	7	between	between	ADP
cjfa-48223	204	8	service	service	NOUN
cjfa-48223	204	9	quality	quality	NOUN
cjfa-48223	204	10	,	,	PUNCT
cjfa-48223	204	11	turkish	turkish	ADJ
cjfa-48223	204	12	insurance	insurance	NOUN
cjfa-48223	204	13	customers	customer	NOUN
cjfa-48223	204	14	’	’	PART
cjfa-48223	204	15	trust	trust	NOUN
cjfa-48223	204	16	in	in	ADP
cjfa-48223	204	17	insurance	insurance	NOUN
cjfa-48223	204	18	agencies	agency	NOUN
cjfa-48223	204	19	versus	versus	ADP
cjfa-48223	204	20	insurance	insurance	NOUN
cjfa-48223	204	21	companies	company	NOUN
cjfa-48223	204	22	,	,	PUNCT
cjfa-48223	204	23	customer	customer	NOUN
cjfa-48223	204	24	loyalty	loyalty	NOUN
cjfa-48223	204	25	,	,	PUNCT
cjfa-48223	204	26	and	and	CCONJ
cjfa-48223	204	27	satisfaction	satisfaction	NOUN
cjfa-48223	204	28	.	.	PUNCT
cjfa-48223	205	1	service	service	NOUN
cjfa-48223	205	2	quality	quality	NOUN
cjfa-48223	205	3	dimensions	dimension	NOUN
cjfa-48223	205	4	such	such	ADJ
cjfa-48223	205	5	as	as	ADP
cjfa-48223	205	6	reliability	reliability	NOUN
cjfa-48223	205	7	and	and	CCONJ
cjfa-48223	205	8	tangibles	tangible	NOUN
cjfa-48223	205	9	were	be	AUX
cjfa-48223	205	10	positive	positive	ADJ
cjfa-48223	205	11	effects	effect	NOUN
cjfa-48223	205	12	on	on	ADP
cjfa-48223	205	13	customer	customer	NOUN
cjfa-48223	205	14	satisfaction	satisfaction	NOUN
cjfa-48223	205	15	while	while	SCONJ
cjfa-48223	205	16	empathy	empathy	NOUN
cjfa-48223	205	17	was	be	AUX
cjfa-48223	205	18	a	a	DET
cjfa-48223	205	19	negative	negative	NOUN
cjfa-48223	205	20	.	.	PUNCT
cjfa-48223	206	1	the	the	DET
cjfa-48223	206	2	results	result	NOUN
cjfa-48223	206	3	show	show	VERB
cjfa-48223	206	4	that	that	SCONJ
cjfa-48223	206	5	assurance	assurance	NOUN
cjfa-48223	206	6	and	and	CCONJ
cjfa-48223	206	7	responsiveness	responsiveness	NOUN
cjfa-48223	206	8	have	have	VERB
cjfa-48223	206	9	no	no	DET
cjfa-48223	206	10	relationship	relationship	NOUN
cjfa-48223	206	11	to	to	ADP
cjfa-48223	206	12	customer	customer	NOUN
cjfa-48223	206	13	satisfaction	satisfaction	NOUN
cjfa-48223	206	14	.	.	PUNCT
cjfa-48223	207	1	insurance	insurance	NOUN
cjfa-48223	207	2	services	service	NOUN
cjfa-48223	207	3	are	be	AUX
cjfa-48223	207	4	intangible	intangible	ADJ
cjfa-48223	207	5	,	,	PUNCT
cjfa-48223	207	6	thus	thus	ADV
cjfa-48223	207	7	service	service	NOUN
cjfa-48223	207	8	trust	trust	NOUN
cjfa-48223	207	9	,	,	PUNCT
cjfa-48223	207	10	loyalty	loyalty	NOUN
cjfa-48223	207	11	,	,	PUNCT
cjfa-48223	207	12	and	and	CCONJ
cjfa-48223	207	13	satisfaction	satisfaction	NOUN
cjfa-48223	207	14	…	…	PUNCT
cjfa-48223	207	15	2121	2121	NUM
cjfa-48223	207	16	making	make	VERB
cjfa-48223	207	17	it	it	PRON
cjfa-48223	207	18	challenging	challenge	VERB
cjfa-48223	207	19	for	for	SCONJ
cjfa-48223	207	20	customers	customer	NOUN
cjfa-48223	207	21	to	to	PART
cjfa-48223	207	22	buy	buy	VERB
cjfa-48223	207	23	it	it	PRON
cjfa-48223	207	24	.	.	PUNCT
cjfa-48223	208	1	tangibles	tangible	NOUN
cjfa-48223	208	2	such	such	ADJ
cjfa-48223	208	3	as	as	ADP
cjfa-48223	208	4	marketing	marketing	NOUN
cjfa-48223	208	5	pieces	piece	NOUN
cjfa-48223	208	6	,	,	PUNCT
cjfa-48223	208	7	attractiveness	attractiveness	NOUN
cjfa-48223	208	8	of	of	ADP
cjfa-48223	208	9	offices	office	NOUN
cjfa-48223	208	10	,	,	PUNCT
cjfa-48223	208	11	employee	employee	NOUN
cjfa-48223	208	12	uniforms	uniform	NOUN
cjfa-48223	208	13	,	,	PUNCT
cjfa-48223	208	14	etc	etc	X
cjfa-48223	208	15	.	.	X
cjfa-48223	208	16	may	may	AUX
cjfa-48223	208	17	affect	affect	VERB
cjfa-48223	208	18	customer	customer	NOUN
cjfa-48223	208	19	fulfillment	fulfillment	NOUN
cjfa-48223	208	20	.	.	PUNCT
cjfa-48223	209	1	reliability	reliability	NOUN
cjfa-48223	209	2	is	be	AUX
cjfa-48223	209	3	important	important	ADJ
cjfa-48223	209	4	for	for	ADP
cjfa-48223	209	5	the	the	DET
cjfa-48223	209	6	satisfaction	satisfaction	NOUN
cjfa-48223	209	7	because	because	SCONJ
cjfa-48223	209	8	customers	customer	NOUN
cjfa-48223	209	9	want	want	VERB
cjfa-48223	209	10	minimum	minimum	NOUN
cjfa-48223	209	11	service	service	NOUN
cjfa-48223	209	12	standards	standard	NOUN
cjfa-48223	209	13	such	such	ADJ
cjfa-48223	209	14	as	as	ADP
cjfa-48223	209	15	routine	routine	ADJ
cjfa-48223	209	16	insurance	insurance	NOUN
cjfa-48223	209	17	evaluation	evaluation	NOUN
cjfa-48223	209	18	updates	update	NOUN
cjfa-48223	209	19	,	,	PUNCT
cjfa-48223	209	20	customized	customized	ADJ
cjfa-48223	209	21	planning	planning	NOUN
cjfa-48223	209	22	services	service	NOUN
cjfa-48223	209	23	,	,	PUNCT
cjfa-48223	209	24	reminder	reminder	NOUN
cjfa-48223	209	25	billing	billing	NOUN
cjfa-48223	209	26	,	,	PUNCT
cjfa-48223	209	27	etc	etc	X
cjfa-48223	209	28	.	.	X
cjfa-48223	209	29	potential	potential	ADJ
cjfa-48223	209	30	reasons	reason	NOUN
cjfa-48223	209	31	for	for	ADP
cjfa-48223	209	32	the	the	DET
cjfa-48223	209	33	negative	negative	ADJ
cjfa-48223	209	34	impact	impact	NOUN
cjfa-48223	209	35	of	of	ADP
cjfa-48223	209	36	empathy	empathy	NOUN
cjfa-48223	209	37	on	on	ADP
cjfa-48223	209	38	customer	customer	NOUN
cjfa-48223	209	39	satisfaction	satisfaction	NOUN
cjfa-48223	209	40	includes	include	VERB
cjfa-48223	209	41	service	service	NOUN
cjfa-48223	209	42	employees	employee	NOUN
cjfa-48223	209	43	’	’	PART
cjfa-48223	209	44	attitudes	attitude	NOUN
cjfa-48223	209	45	,	,	PUNCT
cjfa-48223	209	46	organizational	organizational	ADJ
cjfa-48223	209	47	commitment	commitment	NOUN
cjfa-48223	209	48	,	,	PUNCT
cjfa-48223	209	49	and/or	and/or	CCONJ
cjfa-48223	209	50	empathy	empathy	ADJ
cjfa-48223	209	51	levels	level	NOUN
cjfa-48223	209	52	that	that	PRON
cjfa-48223	209	53	inevitably	inevitably	ADV
cjfa-48223	209	54	vary	vary	VERB
cjfa-48223	209	55	over	over	ADP
cjfa-48223	209	56	time	time	NOUN
cjfa-48223	209	57	.	.	PUNCT
cjfa-48223	210	1	our	our	PRON
cjfa-48223	210	2	findings	finding	NOUN
cjfa-48223	210	3	show	show	VERB
cjfa-48223	210	4	service	service	NOUN
cjfa-48223	210	5	quality	quality	NOUN
cjfa-48223	210	6	dimensions	dimension	NOUN
cjfa-48223	210	7	such	such	ADJ
cjfa-48223	210	8	as	as	ADP
cjfa-48223	210	9	reliability	reliability	NOUN
cjfa-48223	210	10	and	and	CCONJ
cjfa-48223	210	11	empathy	empathy	NOUN
cjfa-48223	210	12	negatively	negatively	ADV
cjfa-48223	210	13	affect	affect	VERB
cjfa-48223	210	14	customer	customer	NOUN
cjfa-48223	210	15	loyalty	loyalty	NOUN
cjfa-48223	210	16	.	.	PUNCT
cjfa-48223	211	1	moreover	moreover	ADV
cjfa-48223	211	2	,	,	PUNCT
cjfa-48223	211	3	assurance	assurance	NOUN
cjfa-48223	211	4	,	,	PUNCT
cjfa-48223	211	5	responsiveness	responsiveness	NOUN
cjfa-48223	211	6	,	,	PUNCT
cjfa-48223	211	7	and	and	CCONJ
cjfa-48223	211	8	tangibles	tangible	NOUN
cjfa-48223	211	9	did	do	AUX
cjfa-48223	211	10	not	not	PART
cjfa-48223	211	11	significantly	significantly	ADV
cjfa-48223	211	12	affect	affect	VERB
cjfa-48223	211	13	customer	customer	NOUN
cjfa-48223	211	14	loyalty	loyalty	NOUN
cjfa-48223	211	15	.	.	PUNCT
cjfa-48223	212	1	thus	thus	ADV
cjfa-48223	212	2	,	,	PUNCT
cjfa-48223	212	3	the	the	DET
cjfa-48223	212	4	heterogeneity	heterogeneity	NOUN
cjfa-48223	212	5	of	of	ADP
cjfa-48223	212	6	employee	employee	NOUN
cjfa-48223	212	7	empathy	empathy	NOUN
cjfa-48223	212	8	when	when	SCONJ
cjfa-48223	212	9	interacting	interact	VERB
cjfa-48223	212	10	with	with	ADP
cjfa-48223	212	11	customers	customer	NOUN
cjfa-48223	212	12	can	can	AUX
cjfa-48223	212	13	create	create	VERB
cjfa-48223	212	14	a	a	DET
cjfa-48223	212	15	lack	lack	NOUN
cjfa-48223	212	16	of	of	ADP
cjfa-48223	212	17	reliability	reliability	NOUN
cjfa-48223	212	18	and	and	CCONJ
cjfa-48223	212	19	result	result	VERB
cjfa-48223	212	20	in	in	ADP
cjfa-48223	212	21	sub	sub	ADJ
cjfa-48223	212	22	-	-	ADJ
cjfa-48223	212	23	standard	standard	ADJ
cjfa-48223	212	24	service	service	NOUN
cjfa-48223	212	25	to	to	ADP
cjfa-48223	212	26	customers	customer	NOUN
cjfa-48223	212	27	.	.	PUNCT
cjfa-48223	213	1	this	this	PRON
cjfa-48223	213	2	can	can	AUX
cjfa-48223	213	3	lead	lead	VERB
cjfa-48223	213	4	to	to	ADP
cjfa-48223	213	5	a	a	DET
cjfa-48223	213	6	loss	loss	NOUN
cjfa-48223	213	7	of	of	ADP
cjfa-48223	213	8	existing	exist	VERB
cjfa-48223	213	9	customers	customer	NOUN
cjfa-48223	213	10	.	.	PUNCT
cjfa-48223	214	1	to	to	PART
cjfa-48223	214	2	deliver	deliver	VERB
cjfa-48223	214	3	customer	customer	NOUN
cjfa-48223	214	4	satisfaction	satisfaction	NOUN
cjfa-48223	214	5	by	by	ADP
cjfa-48223	214	6	agencies	agency	NOUN
cjfa-48223	214	7	,	,	PUNCT
cjfa-48223	214	8	service	service	NOUN
cjfa-48223	214	9	must	must	AUX
cjfa-48223	214	10	be	be	AUX
cjfa-48223	214	11	top	top	ADJ
cjfa-48223	214	12	quality	quality	NOUN
cjfa-48223	214	13	,	,	PUNCT
cjfa-48223	214	14	relations	relation	NOUN
cjfa-48223	214	15	with	with	ADP
cjfa-48223	214	16	the	the	DET
cjfa-48223	214	17	firm	firm	NOUN
cjfa-48223	214	18	must	must	AUX
cjfa-48223	214	19	be	be	AUX
cjfa-48223	214	20	long	long	ADJ
cjfa-48223	214	21	-	-	PUNCT
cjfa-48223	214	22	term	term	NOUN
cjfa-48223	214	23	,	,	PUNCT
cjfa-48223	214	24	and	and	CCONJ
cjfa-48223	214	25	there	there	PRON
cjfa-48223	214	26	must	must	AUX
cjfa-48223	214	27	be	be	AUX
cjfa-48223	214	28	a	a	DET
cjfa-48223	214	29	climate	climate	NOUN
cjfa-48223	214	30	of	of	ADP
cjfa-48223	214	31	trust	trust	NOUN
cjfa-48223	214	32	between	between	ADP
cjfa-48223	214	33	the	the	DET
cjfa-48223	214	34	parties	party	NOUN
cjfa-48223	214	35	.	.	PUNCT
cjfa-48223	215	1	since	since	SCONJ
cjfa-48223	215	2	the	the	DET
cjfa-48223	215	3	trust	trust	NOUN
cjfa-48223	215	4	factor	factor	NOUN
cjfa-48223	215	5	is	be	AUX
cjfa-48223	215	6	essential	essential	ADJ
cjfa-48223	215	7	in	in	ADP
cjfa-48223	215	8	insurance	insurance	NOUN
cjfa-48223	215	9	agencies	agency	NOUN
cjfa-48223	215	10	and	and	CCONJ
cjfa-48223	215	11	one	one	NUM
cjfa-48223	215	12	-	-	PUNCT
cjfa-48223	215	13	to	to	ADP
cjfa-48223	215	14	-	-	PUNCT
cjfa-48223	215	15	one	one	NUM
cjfa-48223	215	16	communication	communication	NOUN
cjfa-48223	215	17	with	with	ADP
cjfa-48223	215	18	customers	customer	NOUN
cjfa-48223	215	19	in	in	ADP
cjfa-48223	215	20	providing	provide	VERB
cjfa-48223	215	21	services	service	NOUN
cjfa-48223	215	22	,	,	PUNCT
cjfa-48223	215	23	agencies	agency	NOUN
cjfa-48223	215	24	should	should	AUX
cjfa-48223	215	25	adopt	adopt	VERB
cjfa-48223	215	26	a	a	DET
cjfa-48223	215	27	relational	relational	ADJ
cjfa-48223	215	28	marketing	marketing	NOUN
cjfa-48223	215	29	approach	approach	NOUN
cjfa-48223	215	30	.	.	PUNCT
cjfa-48223	216	1	agents	agent	NOUN
cjfa-48223	216	2	should	should	AUX
cjfa-48223	216	3	develop	develop	VERB
cjfa-48223	216	4	and	and	CCONJ
cjfa-48223	216	5	implement	implement	VERB
cjfa-48223	216	6	strategies	strategy	NOUN
cjfa-48223	216	7	to	to	PART
cjfa-48223	216	8	constantly	constantly	ADV
cjfa-48223	216	9	improve	improve	VERB
cjfa-48223	216	10	their	their	PRON
cjfa-48223	216	11	interactions	interaction	NOUN
cjfa-48223	216	12	with	with	ADP
cjfa-48223	216	13	clients	client	NOUN
cjfa-48223	216	14	to	to	PART
cjfa-48223	216	15	establish	establish	VERB
cjfa-48223	216	16	long	long	ADJ
cjfa-48223	216	17	-	-	PUNCT
cjfa-48223	216	18	term	term	NOUN
cjfa-48223	216	19	relationships	relationship	NOUN
cjfa-48223	216	20	(	(	PUNCT
cjfa-48223	216	21	karaman	karaman	NOUN
cjfa-48223	216	22	,	,	PUNCT
cjfa-48223	216	23	2021	2021	NUM
cjfa-48223	216	24	)	)	PUNCT
cjfa-48223	216	25	.	.	PUNCT
cjfa-48223	217	1	we	we	PRON
cjfa-48223	217	2	found	find	VERB
cjfa-48223	217	3	that	that	DET
cjfa-48223	217	4	trust	trust	NOUN
cjfa-48223	217	5	in	in	ADP
cjfa-48223	217	6	the	the	DET
cjfa-48223	217	7	insurance	insurance	NOUN
cjfa-48223	217	8	agency	agency	NOUN
cjfa-48223	217	9	affects	affect	VERB
cjfa-48223	217	10	the	the	DET
cjfa-48223	217	11	loyalty	loyalty	NOUN
cjfa-48223	217	12	of	of	ADP
cjfa-48223	217	13	insurance	insurance	NOUN
cjfa-48223	217	14	customers	customer	NOUN
cjfa-48223	217	15	,	,	PUNCT
cjfa-48223	217	16	and	and	CCONJ
cjfa-48223	217	17	it	it	PRON
cjfa-48223	217	18	is	be	AUX
cjfa-48223	217	19	greater	great	ADJ
cjfa-48223	217	20	than	than	ADP
cjfa-48223	217	21	trust	trust	NOUN
cjfa-48223	217	22	to	to	ADP
cjfa-48223	217	23	insurance	insurance	NOUN
cjfa-48223	217	24	companies	company	NOUN
cjfa-48223	217	25	in	in	ADP
cjfa-48223	217	26	affecting	affect	VERB
cjfa-48223	217	27	customer	customer	NOUN
cjfa-48223	217	28	loyalty	loyalty	NOUN
cjfa-48223	217	29	.	.	PUNCT
cjfa-48223	218	1	trust	trust	NOUN
cjfa-48223	218	2	is	be	AUX
cjfa-48223	218	3	a	a	DET
cjfa-48223	218	4	foundation	foundation	NOUN
cjfa-48223	218	5	of	of	ADP
cjfa-48223	218	6	insurance	insurance	NOUN
cjfa-48223	218	7	.	.	PUNCT
cjfa-48223	219	1	therefore	therefore	ADV
cjfa-48223	219	2	,	,	PUNCT
cjfa-48223	219	3	the	the	PRON
cjfa-48223	219	4	more	more	ADV
cjfa-48223	219	5	a	a	DET
cjfa-48223	219	6	client	client	NOUN
cjfa-48223	219	7	trusts	trust	VERB
cjfa-48223	219	8	the	the	DET
cjfa-48223	219	9	insurer	insurer	NOUN
cjfa-48223	219	10	,	,	PUNCT
cjfa-48223	219	11	the	the	DET
cjfa-48223	219	12	higher	high	ADJ
cjfa-48223	219	13	level	level	NOUN
cjfa-48223	219	14	of	of	ADP
cjfa-48223	219	15	loyalty	loyalty	NOUN
cjfa-48223	219	16	.	.	PUNCT
cjfa-48223	220	1	however	however	ADV
cjfa-48223	220	2	,	,	PUNCT
cjfa-48223	220	3	the	the	DET
cjfa-48223	220	4	organizations	organization	NOUN
cjfa-48223	220	5	that	that	PRON
cjfa-48223	220	6	turkish	turkish	ADJ
cjfa-48223	220	7	insurance	insurance	NOUN
cjfa-48223	220	8	customers	customer	NOUN
cjfa-48223	220	9	encounter	encounter	VERB
cjfa-48223	220	10	are	be	AUX
cjfa-48223	220	11	intermediaries	intermediary	NOUN
cjfa-48223	220	12	.	.	PUNCT
cjfa-48223	221	1	a	a	DET
cjfa-48223	221	2	typical	typical	ADJ
cjfa-48223	221	3	client	client	NOUN
cjfa-48223	221	4	communicates	communicate	VERB
cjfa-48223	221	5	with	with	ADP
cjfa-48223	221	6	agents	agent	NOUN
cjfa-48223	221	7	,	,	PUNCT
cjfa-48223	221	8	brokers	broker	NOUN
cjfa-48223	221	9	,	,	PUNCT
cjfa-48223	221	10	or	or	CCONJ
cjfa-48223	221	11	banks	bank	NOUN
cjfa-48223	221	12	for	for	ADP
cjfa-48223	221	13	most	most	ADJ
cjfa-48223	221	14	transactions	transaction	NOUN
cjfa-48223	221	15	.	.	PUNCT
cjfa-48223	222	1	therefore	therefore	ADV
cjfa-48223	222	2	,	,	PUNCT
cjfa-48223	222	3	customers	customer	NOUN
cjfa-48223	222	4	perceive	perceive	VERB
cjfa-48223	222	5	the	the	DET
cjfa-48223	222	6	agency	agency	NOUN
cjfa-48223	222	7	and	and	CCONJ
cjfa-48223	222	8	not	not	PART
cjfa-48223	222	9	the	the	DET
cjfa-48223	222	10	insurance	insurance	NOUN
cjfa-48223	222	11	company	company	NOUN
cjfa-48223	222	12	as	as	ADP
cjfa-48223	222	13	the	the	DET
cjfa-48223	222	14	insurer	insurer	NOUN
cjfa-48223	222	15	,	,	PUNCT
cjfa-48223	222	16	and	and	CCONJ
cjfa-48223	222	17	this	this	PRON
cjfa-48223	222	18	is	be	AUX
cjfa-48223	222	19	the	the	DET
cjfa-48223	222	20	reason	reason	NOUN
cjfa-48223	222	21	the	the	DET
cjfa-48223	222	22	variable	variable	NOUN
cjfa-48223	222	23	of	of	ADP
cjfa-48223	222	24	trust	trust	NOUN
cjfa-48223	222	25	is	be	AUX
cjfa-48223	222	26	dealt	deal	VERB
cjfa-48223	222	27	in	in	ADP
cjfa-48223	222	28	two	two	NUM
cjfa-48223	222	29	different	different	ADJ
cjfa-48223	222	30	dimensions	dimension	NOUN
cjfa-48223	222	31	in	in	ADP
cjfa-48223	222	32	this	this	DET
cjfa-48223	222	33	study	study	NOUN
cjfa-48223	222	34	.	.	PUNCT
cjfa-48223	223	1	the	the	DET
cjfa-48223	223	2	first	first	ADJ
cjfa-48223	223	3	measures	measure	NOUN
cjfa-48223	223	4	confidence	confidence	NOUN
cjfa-48223	223	5	in	in	ADP
cjfa-48223	223	6	the	the	DET
cjfa-48223	223	7	insurance	insurance	NOUN
cjfa-48223	223	8	company	company	NOUN
cjfa-48223	223	9	,	,	PUNCT
cjfa-48223	223	10	while	while	SCONJ
cjfa-48223	223	11	the	the	DET
cjfa-48223	223	12	second	second	ADJ
cjfa-48223	223	13	measures	measure	NOUN
cjfa-48223	223	14	trust	trust	NOUN
cjfa-48223	223	15	in	in	ADP
cjfa-48223	223	16	the	the	DET
cjfa-48223	223	17	insurance	insurance	NOUN
cjfa-48223	223	18	agency	agency	NOUN
cjfa-48223	223	19	.	.	PUNCT
cjfa-48223	224	1	we	we	PRON
cjfa-48223	224	2	also	also	ADV
cjfa-48223	224	3	found	find	VERB
cjfa-48223	224	4	that	that	SCONJ
cjfa-48223	224	5	customer	customer	NOUN
cjfa-48223	224	6	satisfaction	satisfaction	NOUN
cjfa-48223	224	7	affects	affect	VERB
cjfa-48223	224	8	the	the	DET
cjfa-48223	224	9	loyalty	loyalty	NOUN
cjfa-48223	224	10	of	of	ADP
cjfa-48223	224	11	insurance	insurance	NOUN
cjfa-48223	224	12	customers	customer	NOUN
cjfa-48223	224	13	.	.	PUNCT
cjfa-48223	225	1	it	it	PRON
cjfa-48223	225	2	is	be	AUX
cjfa-48223	225	3	essential	essential	ADJ
cjfa-48223	225	4	to	to	PART
cjfa-48223	225	5	ensure	ensure	VERB
cjfa-48223	225	6	customer	customer	NOUN
cjfa-48223	225	7	satisfaction	satisfaction	NOUN
cjfa-48223	225	8	to	to	PART
cjfa-48223	225	9	establish	establish	VERB
cjfa-48223	225	10	long	long	ADJ
cjfa-48223	225	11	-	-	PUNCT
cjfa-48223	225	12	term	term	NOUN
cjfa-48223	225	13	relationships	relationship	NOUN
cjfa-48223	225	14	and	and	CCONJ
cjfa-48223	225	15	turn	turn	VERB
cjfa-48223	225	16	clients	client	NOUN
cjfa-48223	225	17	into	into	ADP
cjfa-48223	225	18	loyal	loyal	ADJ
cjfa-48223	225	19	customers	customer	NOUN
cjfa-48223	225	20	.	.	PUNCT
cjfa-48223	226	1	our	our	PRON
cjfa-48223	226	2	study	study	NOUN
cjfa-48223	226	3	provides	provide	VERB
cjfa-48223	226	4	insights	insight	NOUN
cjfa-48223	226	5	into	into	ADP
cjfa-48223	226	6	the	the	DET
cjfa-48223	226	7	drivers	driver	NOUN
cjfa-48223	226	8	of	of	ADP
cjfa-48223	226	9	the	the	DET
cjfa-48223	226	10	insurance	insurance	NOUN
cjfa-48223	226	11	sector	sector	NOUN
cjfa-48223	226	12	in	in	ADP
cjfa-48223	226	13	turkey	turkey	NOUN
cjfa-48223	226	14	.	.	PUNCT
cjfa-48223	227	1	the	the	DET
cjfa-48223	227	2	insurance	insurance	NOUN
cjfa-48223	227	3	industry	industry	NOUN
cjfa-48223	227	4	is	be	AUX
cjfa-48223	227	5	introverted	introverted	ADJ
cjfa-48223	227	6	regarding	regard	VERB
cjfa-48223	227	7	findings	finding	NOUN
cjfa-48223	227	8	on	on	ADP
cjfa-48223	227	9	service	service	NOUN
cjfa-48223	227	10	quality	quality	NOUN
cjfa-48223	227	11	and	and	CCONJ
cjfa-48223	227	12	its	its	PRON
cjfa-48223	227	13	consequences	consequence	NOUN
cjfa-48223	227	14	.	.	PUNCT
cjfa-48223	228	1	the	the	DET
cjfa-48223	228	2	turkish	turkish	ADJ
cjfa-48223	228	3	insurance	insurance	NOUN
cjfa-48223	228	4	industry	industry	NOUN
cjfa-48223	228	5	is	be	AUX
cjfa-48223	228	6	no	no	DET
cjfa-48223	228	7	exception	exception	NOUN
cjfa-48223	228	8	.	.	PUNCT
cjfa-48223	229	1	academic	academic	ADJ
cjfa-48223	229	2	research	research	NOUN
cjfa-48223	229	3	using	use	VERB
cjfa-48223	229	4	data	datum	NOUN
cjfa-48223	229	5	to	to	PART
cjfa-48223	229	6	compare	compare	VERB
cjfa-48223	229	7	service	service	NOUN
cjfa-48223	229	8	and	and	CCONJ
cjfa-48223	229	9	loyalty	loyalty	NOUN
cjfa-48223	229	10	between	between	ADP
cjfa-48223	229	11	insurance	insurance	NOUN
cjfa-48223	229	12	companies	company	NOUN
cjfa-48223	229	13	and	and	CCONJ
cjfa-48223	229	14	agencies	agency	NOUN
cjfa-48223	229	15	has	have	AUX
cjfa-48223	229	16	not	not	PART
cjfa-48223	229	17	been	be	AUX
cjfa-48223	229	18	conducted	conduct	VERB
cjfa-48223	229	19	.	.	PUNCT
cjfa-48223	230	1	the	the	DET
cjfa-48223	230	2	decision	decision	NOUN
cjfa-48223	230	3	-	-	PUNCT
cjfa-48223	230	4	makers	maker	NOUN
cjfa-48223	230	5	gaye	gaye	NOUN
cjfa-48223	230	6	acikdilli	acikdilli	PROPN
cjfa-48223	230	7	,	,	PUNCT
cjfa-48223	230	8	abdullah	abdullah	PROPN
cjfa-48223	230	9	bugra	bugra	PROPN
cjfa-48223	230	10	soylu2222	soylu2222	PROPN
cjfa-48223	230	11	within	within	ADP
cjfa-48223	230	12	insurance	insurance	NOUN
cjfa-48223	230	13	firms	firm	NOUN
cjfa-48223	230	14	can	can	AUX
cjfa-48223	230	15	use	use	VERB
cjfa-48223	230	16	our	our	PRON
cjfa-48223	230	17	findings	finding	NOUN
cjfa-48223	230	18	towards	towards	ADP
cjfa-48223	230	19	appreciating	appreciate	VERB
cjfa-48223	230	20	how	how	SCONJ
cjfa-48223	230	21	their	their	PRON
cjfa-48223	230	22	customers	customer	NOUN
cjfa-48223	230	23	think	think	VERB
cjfa-48223	230	24	and	and	CCONJ
cjfa-48223	230	25	thus	thus	ADV
cjfa-48223	230	26	implement	implement	VERB
cjfa-48223	230	27	proactive	proactive	ADJ
cjfa-48223	230	28	strategies	strategy	NOUN
cjfa-48223	230	29	to	to	PART
cjfa-48223	230	30	have	have	VERB
cjfa-48223	230	31	stronger	strong	ADJ
cjfa-48223	230	32	relationships	relationship	NOUN
cjfa-48223	230	33	enhancing	enhance	VERB
cjfa-48223	230	34	customer	customer	NOUN
cjfa-48223	230	35	loyalty	loyalty	NOUN
cjfa-48223	230	36	.	.	PUNCT
cjfa-48223	231	1	quality	quality	NOUN
cjfa-48223	231	2	-	-	PUNCT
cjfa-48223	231	3	oriented	orient	VERB
cjfa-48223	231	4	service	service	NOUN
cjfa-48223	231	5	assists	assist	VERB
cjfa-48223	231	6	customer	customer	NOUN
cjfa-48223	231	7	loyalty	loyalty	NOUN
cjfa-48223	231	8	and	and	CCONJ
cjfa-48223	231	9	the	the	DET
cjfa-48223	231	10	entire	entire	ADJ
cjfa-48223	231	11	customer	customer	NOUN
cjfa-48223	231	12	experience	experience	NOUN
cjfa-48223	231	13	must	must	AUX
cjfa-48223	231	14	be	be	AUX
cjfa-48223	231	15	examined	examine	VERB
cjfa-48223	231	16	for	for	ADP
cjfa-48223	231	17	quality	quality	NOUN
cjfa-48223	231	18	delivery	delivery	NOUN
cjfa-48223	231	19	.	.	PUNCT
cjfa-48223	232	1	the	the	DET
cjfa-48223	232	2	structure	structure	NOUN
cjfa-48223	232	3	of	of	ADP
cjfa-48223	232	4	the	the	DET
cjfa-48223	232	5	insurance	insurance	NOUN
cjfa-48223	232	6	process	process	NOUN
cjfa-48223	232	7	includes	include	VERB
cjfa-48223	232	8	the	the	DET
cjfa-48223	232	9	complexity	complexity	NOUN
cjfa-48223	232	10	of	of	ADP
cjfa-48223	232	11	insurance	insurance	NOUN
cjfa-48223	232	12	products	product	NOUN
cjfa-48223	232	13	and	and	CCONJ
cjfa-48223	232	14	contracts	contract	NOUN
cjfa-48223	232	15	,	,	PUNCT
cjfa-48223	232	16	the	the	DET
cjfa-48223	232	17	distance	distance	NOUN
cjfa-48223	232	18	between	between	ADP
cjfa-48223	232	19	the	the	DET
cjfa-48223	232	20	customer	customer	NOUN
cjfa-48223	232	21	and	and	CCONJ
cjfa-48223	232	22	the	the	DET
cjfa-48223	232	23	insurance	insurance	NOUN
cjfa-48223	232	24	company	company	NOUN
cjfa-48223	232	25	,	,	PUNCT
cjfa-48223	232	26	the	the	DET
cjfa-48223	232	27	problems	problem	NOUN
cjfa-48223	232	28	of	of	ADP
cjfa-48223	232	29	negotiating	negotiate	VERB
cjfa-48223	232	30	prices	price	NOUN
cjfa-48223	232	31	,	,	PUNCT
cjfa-48223	232	32	and	and	CCONJ
cjfa-48223	232	33	the	the	DET
cjfa-48223	232	34	determination	determination	NOUN
cjfa-48223	232	35	of	of	ADP
cjfa-48223	232	36	risks	risk	NOUN
cjfa-48223	232	37	borne	bear	VERB
cjfa-48223	232	38	by	by	ADP
cjfa-48223	232	39	the	the	DET
cjfa-48223	232	40	insured	insure	VERB
cjfa-48223	232	41	;	;	PUNCT
cjfa-48223	232	42	thus	thus	ADV
cjfa-48223	232	43	necessitating	necessitate	VERB
cjfa-48223	232	44	the	the	DET
cjfa-48223	232	45	existence	existence	NOUN
cjfa-48223	232	46	of	of	ADP
cjfa-48223	232	47	intermediaries	intermediary	NOUN
cjfa-48223	232	48	between	between	ADP
cjfa-48223	232	49	the	the	DET
cjfa-48223	232	50	insurer	insurer	NOUN
cjfa-48223	232	51	and	and	CCONJ
cjfa-48223	232	52	individual	individual	ADJ
cjfa-48223	232	53	clients	client	NOUN
cjfa-48223	232	54	.	.	PUNCT
cjfa-48223	233	1	an	an	DET
cjfa-48223	233	2	agency	agency	NOUN
cjfa-48223	233	3	can	can	AUX
cjfa-48223	233	4	be	be	AUX
cjfa-48223	233	5	more	more	ADV
cjfa-48223	233	6	effective	effective	ADJ
cjfa-48223	233	7	than	than	ADP
cjfa-48223	233	8	insurance	insurance	NOUN
cjfa-48223	233	9	companies	company	NOUN
cjfa-48223	233	10	in	in	ADP
cjfa-48223	233	11	terms	term	NOUN
cjfa-48223	233	12	reaching	reach	VERB
cjfa-48223	233	13	customers	customer	NOUN
cjfa-48223	233	14	and	and	CCONJ
cjfa-48223	233	15	maintaining	maintain	VERB
cjfa-48223	233	16	communication	communication	NOUN
cjfa-48223	233	17	.	.	PUNCT
cjfa-48223	234	1	insurance	insurance	NOUN
cjfa-48223	234	2	companies	company	NOUN
cjfa-48223	234	3	are	be	AUX
cjfa-48223	234	4	dependent	dependent	ADJ
cjfa-48223	234	5	on	on	ADP
cjfa-48223	234	6	its	its	PRON
cjfa-48223	234	7	distribution	distribution	NOUN
cjfa-48223	234	8	channels	channel	NOUN
cjfa-48223	234	9	.	.	PUNCT
cjfa-48223	235	1	as	as	ADP
cjfa-48223	235	2	intermediaries	intermediary	NOUN
cjfa-48223	235	3	,	,	PUNCT
cjfa-48223	235	4	agencies	agency	NOUN
cjfa-48223	235	5	face	face	VERB
cjfa-48223	235	6	two	two	NUM
cjfa-48223	235	7	challenges	challenge	NOUN
cjfa-48223	235	8	in	in	ADP
cjfa-48223	235	9	their	their	PRON
cjfa-48223	235	10	relations	relation	NOUN
cjfa-48223	235	11	with	with	ADP
cjfa-48223	235	12	customers	customer	NOUN
cjfa-48223	235	13	,	,	PUNCT
cjfa-48223	235	14	the	the	DET
cjfa-48223	235	15	need	need	NOUN
cjfa-48223	235	16	to	to	PART
cjfa-48223	235	17	represent	represent	VERB
cjfa-48223	235	18	insurance	insurance	NOUN
cjfa-48223	235	19	companies	company	NOUN
cjfa-48223	235	20	and	and	CCONJ
cjfa-48223	235	21	the	the	DET
cjfa-48223	235	22	need	need	NOUN
cjfa-48223	235	23	to	to	PART
cjfa-48223	235	24	convey	convey	VERB
cjfa-48223	235	25	insurance	insurance	NOUN
cjfa-48223	235	26	products	product	NOUN
cjfa-48223	235	27	using	use	VERB
cjfa-48223	235	28	professional	professional	ADJ
cjfa-48223	235	29	expertise	expertise	NOUN
cjfa-48223	235	30	.	.	PUNCT
cjfa-48223	236	1	moreover	moreover	ADV
cjfa-48223	236	2	,	,	PUNCT
cjfa-48223	236	3	an	an	DET
cjfa-48223	236	4	individual	individual	ADJ
cjfa-48223	236	5	insurance	insurance	NOUN
cjfa-48223	236	6	agency	agency	NOUN
cjfa-48223	236	7	can	can	AUX
cjfa-48223	236	8	affect	affect	VERB
cjfa-48223	236	9	customer	customer	NOUN
cjfa-48223	236	10	decisions	decision	NOUN
cjfa-48223	236	11	between	between	ADP
cjfa-48223	236	12	insurance	insurance	NOUN
cjfa-48223	236	13	companies	company	NOUN
cjfa-48223	236	14	.	.	PUNCT
cjfa-48223	237	1	the	the	DET
cjfa-48223	237	2	results	result	NOUN
cjfa-48223	237	3	indicate	indicate	VERB
cjfa-48223	237	4	the	the	DET
cjfa-48223	237	5	feeling	feeling	NOUN
cjfa-48223	237	6	of	of	ADP
cjfa-48223	237	7	trust	trust	NOUN
cjfa-48223	237	8	in	in	ADP
cjfa-48223	237	9	insurance	insurance	NOUN
cjfa-48223	237	10	agencies	agency	NOUN
cjfa-48223	237	11	increases	increase	VERB
cjfa-48223	237	12	loyalty	loyalty	NOUN
cjfa-48223	237	13	.	.	PUNCT
cjfa-48223	238	1	thus	thus	ADV
cjfa-48223	238	2	,	,	PUNCT
cjfa-48223	238	3	the	the	DET
cjfa-48223	238	4	qualifications	qualification	NOUN
cjfa-48223	238	5	of	of	ADP
cjfa-48223	238	6	agents	agent	NOUN
cjfa-48223	238	7	chosen	choose	VERB
cjfa-48223	238	8	by	by	ADP
cjfa-48223	238	9	insurance	insurance	NOUN
cjfa-48223	238	10	companies	company	NOUN
cjfa-48223	238	11	to	to	PART
cjfa-48223	238	12	represent	represent	VERB
cjfa-48223	238	13	them	they	PRON
cjfa-48223	238	14	become	become	VERB
cjfa-48223	238	15	important	important	ADJ
cjfa-48223	238	16	.	.	PUNCT
cjfa-48223	238	17	 	 	SPACE
cjfa-48223	239	1	conclusions	conclusion	NOUN
cjfa-48223	239	2	 	 	SPACE
cjfa-48223	239	3	conclusions	conclusion	NOUN
cjfa-48223	239	4	trust	trust	PROPN
cjfa-48223	239	5	in	in	ADP
cjfa-48223	239	6	insurance	insurance	NOUN
cjfa-48223	239	7	can	can	AUX
cjfa-48223	239	8	be	be	AUX
cjfa-48223	239	9	easily	easily	ADV
cjfa-48223	239	10	damaged	damage	VERB
cjfa-48223	239	11	by	by	ADP
cjfa-48223	239	12	financial	financial	ADJ
cjfa-48223	239	13	problems	problem	NOUN
cjfa-48223	239	14	,	,	PUNCT
cjfa-48223	239	15	misconduct	misconduct	NOUN
cjfa-48223	239	16	,	,	PUNCT
cjfa-48223	239	17	service	service	NOUN
cjfa-48223	239	18	failures	failure	NOUN
cjfa-48223	239	19	,	,	PUNCT
cjfa-48223	239	20	etc	etc	X
cjfa-48223	239	21	.	.	X
cjfa-48223	239	22	success	success	NOUN
cjfa-48223	239	23	depends	depend	VERB
cjfa-48223	239	24	on	on	ADP
cjfa-48223	239	25	service	service	NOUN
cjfa-48223	239	26	quality	quality	NOUN
cjfa-48223	239	27	that	that	PRON
cjfa-48223	239	28	results	result	VERB
cjfa-48223	239	29	in	in	ADP
cjfa-48223	239	30	customer	customer	NOUN
cjfa-48223	239	31	satisfaction	satisfaction	NOUN
cjfa-48223	239	32	and	and	CCONJ
cjfa-48223	239	33	loyalty	loyalty	NOUN
cjfa-48223	239	34	.	.	PUNCT
cjfa-48223	240	1	the	the	DET
cjfa-48223	240	2	results	result	NOUN
cjfa-48223	240	3	of	of	ADP
cjfa-48223	240	4	the	the	DET
cjfa-48223	240	5	study	study	NOUN
cjfa-48223	240	6	indicate	indicate	VERB
cjfa-48223	240	7	that	that	SCONJ
cjfa-48223	240	8	the	the	DET
cjfa-48223	240	9	insurance	insurance	NOUN
cjfa-48223	240	10	company	company	NOUN
cjfa-48223	240	11	is	be	AUX
cjfa-48223	240	12	not	not	PART
cjfa-48223	240	13	as	as	ADV
cjfa-48223	240	14	important	important	ADJ
cjfa-48223	240	15	as	as	ADP
cjfa-48223	240	16	the	the	DET
cjfa-48223	240	17	bond	bond	NOUN
cjfa-48223	240	18	with	with	ADP
cjfa-48223	240	19	the	the	DET
cjfa-48223	240	20	insurance	insurance	NOUN
cjfa-48223	240	21	agency	agency	NOUN
cjfa-48223	240	22	by	by	ADP
cjfa-48223	240	23	the	the	DET
cjfa-48223	240	24	client	client	NOUN
cjfa-48223	240	25	.	.	PUNCT
cjfa-48223	241	1	trust	trust	NOUN
cjfa-48223	241	2	is	be	AUX
cjfa-48223	241	3	not	not	PART
cjfa-48223	241	4	reflected	reflect	VERB
cjfa-48223	241	5	by	by	ADP
cjfa-48223	241	6	a	a	DET
cjfa-48223	241	7	brand	brand	NOUN
cjfa-48223	241	8	,	,	PUNCT
cjfa-48223	241	9	but	but	CCONJ
cjfa-48223	241	10	in	in	ADP
cjfa-48223	241	11	relationships	relationship	NOUN
cjfa-48223	241	12	with	with	ADP
cjfa-48223	241	13	customers	customer	NOUN
cjfa-48223	241	14	.	.	PUNCT
cjfa-48223	242	1	the	the	DET
cjfa-48223	242	2	importance	importance	NOUN
cjfa-48223	242	3	of	of	ADP
cjfa-48223	242	4	confidence	confidence	NOUN
cjfa-48223	242	5	by	by	ADP
cjfa-48223	242	6	clients	client	NOUN
cjfa-48223	242	7	of	of	ADP
cjfa-48223	242	8	insurance	insurance	NOUN
cjfa-48223	242	9	agents	agent	NOUN
cjfa-48223	242	10	in	in	ADP
cjfa-48223	242	11	turkey	turkey	NOUN
cjfa-48223	242	12	is	be	AUX
cjfa-48223	242	13	large	large	ADJ
cjfa-48223	242	14	.	.	PUNCT
cjfa-48223	243	1	so	so	ADV
cjfa-48223	243	2	much	much	ADV
cjfa-48223	243	3	so	so	SCONJ
cjfa-48223	243	4	that	that	SCONJ
cjfa-48223	243	5	insurance	insurance	NOUN
cjfa-48223	243	6	agents	agent	NOUN
cjfa-48223	243	7	,	,	PUNCT
cjfa-48223	243	8	as	as	ADP
cjfa-48223	243	9	the	the	DET
cjfa-48223	243	10	intermediary	intermediary	NOUN
cjfa-48223	243	11	of	of	ADP
cjfa-48223	243	12	the	the	DET
cjfa-48223	243	13	insurance	insurance	NOUN
cjfa-48223	243	14	company	company	NOUN
cjfa-48223	243	15	,	,	PUNCT
cjfa-48223	243	16	are	be	AUX
cjfa-48223	243	17	seen	see	VERB
cjfa-48223	243	18	in	in	ADP
cjfa-48223	243	19	the	the	DET
cjfa-48223	243	20	mind	mind	NOUN
cjfa-48223	243	21	of	of	ADP
cjfa-48223	243	22	the	the	DET
cjfa-48223	243	23	customers	customer	NOUN
cjfa-48223	243	24	as	as	ADP
cjfa-48223	243	25	the	the	DET
cjfa-48223	243	26	insurer	insurer	NOUN
cjfa-48223	243	27	.	.	PUNCT
cjfa-48223	244	1	while	while	SCONJ
cjfa-48223	244	2	this	this	PRON
cjfa-48223	244	3	increases	increase	VERB
cjfa-48223	244	4	the	the	DET
cjfa-48223	244	5	importance	importance	NOUN
cjfa-48223	244	6	of	of	ADP
cjfa-48223	244	7	agencies	agency	NOUN
cjfa-48223	244	8	,	,	PUNCT
cjfa-48223	244	9	it	it	PRON
cjfa-48223	244	10	can	can	AUX
cjfa-48223	244	11	be	be	AUX
cjfa-48223	244	12	viewed	view	VERB
cjfa-48223	244	13	as	as	ADP
cjfa-48223	244	14	a	a	DET
cjfa-48223	244	15	threat	threat	NOUN
cjfa-48223	244	16	to	to	ADP
cjfa-48223	244	17	insurance	insurance	NOUN
cjfa-48223	244	18	companies	company	NOUN
cjfa-48223	244	19	.	.	PUNCT
cjfa-48223	245	1	firms	firm	NOUN
cjfa-48223	245	2	that	that	PRON
cjfa-48223	245	3	want	want	VERB
cjfa-48223	245	4	to	to	PART
cjfa-48223	245	5	create	create	VERB
cjfa-48223	245	6	customer	customer	NOUN
cjfa-48223	245	7	loyalty	loyalty	NOUN
cjfa-48223	245	8	to	to	ADP
cjfa-48223	245	9	them	they	PRON
cjfa-48223	245	10	need	need	VERB
cjfa-48223	245	11	to	to	PART
cjfa-48223	245	12	emphasize	emphasize	VERB
cjfa-48223	245	13	their	their	PRON
cjfa-48223	245	14	brand	brand	NOUN
cjfa-48223	245	15	directly	directly	ADV
cjfa-48223	245	16	to	to	ADP
cjfa-48223	245	17	the	the	DET
cjfa-48223	245	18	public	public	NOUN
cjfa-48223	245	19	.	.	PUNCT
cjfa-48223	246	1	insurance	insurance	NOUN
cjfa-48223	246	2	companies	company	NOUN
cjfa-48223	246	3	should	should	AUX
cjfa-48223	246	4	focus	focus	VERB
cjfa-48223	246	5	on	on	ADP
cjfa-48223	246	6	quality	quality	NOUN
cjfa-48223	246	7	-	-	PUNCT
cjfa-48223	246	8	oriented	orient	VERB
cjfa-48223	246	9	service	service	NOUN
cjfa-48223	246	10	,	,	PUNCT
cjfa-48223	246	11	maximize	maximize	VERB
cjfa-48223	246	12	customer	customer	NOUN
cjfa-48223	246	13	satisfaction	satisfaction	NOUN
cjfa-48223	246	14	and	and	CCONJ
cjfa-48223	246	15	create	create	VERB
cjfa-48223	246	16	a	a	DET
cjfa-48223	246	17	sense	sense	NOUN
cjfa-48223	246	18	of	of	ADP
cjfa-48223	246	19	trust	trust	NOUN
cjfa-48223	246	20	in	in	ADP
cjfa-48223	246	21	their	their	PRON
cjfa-48223	246	22	customers	customer	NOUN
cjfa-48223	246	23	.	.	PUNCT
cjfa-48223	247	1	furthermore	furthermore	ADV
cjfa-48223	247	2	,	,	PUNCT
cjfa-48223	247	3	this	this	DET
cjfa-48223	247	4	process	process	NOUN
cjfa-48223	247	5	needs	need	VERB
cjfa-48223	247	6	to	to	PART
cjfa-48223	247	7	be	be	AUX
cjfa-48223	247	8	constantly	constantly	ADV
cjfa-48223	247	9	controlled	control	VERB
cjfa-48223	247	10	service	service	NOUN
cjfa-48223	247	11	trust	trust	NOUN
cjfa-48223	247	12	,	,	PUNCT
cjfa-48223	247	13	loyalty	loyalty	NOUN
cjfa-48223	247	14	,	,	PUNCT
cjfa-48223	247	15	and	and	CCONJ
cjfa-48223	247	16	satisfaction	satisfaction	NOUN
cjfa-48223	247	17	…	…	PUNCT
cjfa-48223	247	18	2323	2323	NUM
cjfa-48223	247	19	and	and	CCONJ
cjfa-48223	247	20	maintained	maintain	VERB
cjfa-48223	247	21	.	.	PUNCT
cjfa-48223	248	1	advantages	advantage	NOUN
cjfa-48223	248	2	include	include	VERB
cjfa-48223	248	3	more	more	ADV
cjfa-48223	248	4	loyal	loyal	ADJ
cjfa-48223	248	5	customers	customer	NOUN
cjfa-48223	248	6	,	,	PUNCT
cjfa-48223	248	7	thus	thus	ADV
cjfa-48223	248	8	reducing	reduce	VERB
cjfa-48223	248	9	policy	policy	NOUN
cjfa-48223	248	10	turnover	turnover	NOUN
cjfa-48223	248	11	rates	rate	NOUN
cjfa-48223	248	12	.	.	PUNCT
cjfa-48223	249	1	this	this	DET
cjfa-48223	249	2	study	study	NOUN
cjfa-48223	249	3	found	find	VERB
cjfa-48223	249	4	that	that	SCONJ
cjfa-48223	249	5	assurance	assurance	NOUN
cjfa-48223	249	6	and	and	CCONJ
cjfa-48223	249	7	responsiveness	responsiveness	NOUN
cjfa-48223	249	8	have	have	VERB
cjfa-48223	249	9	no	no	DET
cjfa-48223	249	10	effect	effect	NOUN
cjfa-48223	249	11	on	on	ADP
cjfa-48223	249	12	customer	customer	NOUN
cjfa-48223	249	13	satisfaction	satisfaction	NOUN
cjfa-48223	249	14	as	as	ADV
cjfa-48223	249	15	well	well	ADV
cjfa-48223	249	16	as	as	ADP
cjfa-48223	249	17	customer	customer	NOUN
cjfa-48223	249	18	loyalty	loyalty	NOUN
cjfa-48223	249	19	.	.	PUNCT
cjfa-48223	250	1	it	it	PRON
cjfa-48223	250	2	contributes	contribute	VERB
cjfa-48223	250	3	to	to	ADP
cjfa-48223	250	4	the	the	DET
cjfa-48223	250	5	literature	literature	NOUN
cjfa-48223	250	6	by	by	ADP
cjfa-48223	250	7	testing	test	VERB
cjfa-48223	250	8	a	a	DET
cjfa-48223	250	9	model	model	NOUN
cjfa-48223	250	10	that	that	PRON
cjfa-48223	250	11	includes	include	VERB
cjfa-48223	250	12	the	the	DET
cjfa-48223	250	13	dimensions	dimension	NOUN
cjfa-48223	250	14	of	of	ADP
cjfa-48223	250	15	service	service	NOUN
cjfa-48223	250	16	quality	quality	NOUN
cjfa-48223	250	17	as	as	ADV
cjfa-48223	250	18	well	well	ADV
cjfa-48223	250	19	as	as	ADP
cjfa-48223	250	20	comparing	compare	VERB
cjfa-48223	250	21	the	the	DET
cjfa-48223	250	22	trust	trust	NOUN
cjfa-48223	250	23	to	to	ADP
cjfa-48223	250	24	an	an	DET
cjfa-48223	250	25	insurance	insurance	NOUN
cjfa-48223	250	26	company	company	NOUN
cjfa-48223	250	27	and	and	CCONJ
cjfa-48223	250	28	trust	trust	NOUN
cjfa-48223	250	29	in	in	ADP
cjfa-48223	250	30	the	the	DET
cjfa-48223	250	31	insurance	insurance	NOUN
cjfa-48223	250	32	agency	agency	NOUN
cjfa-48223	250	33	to	to	ADP
cjfa-48223	250	34	the	the	DET
cjfa-48223	250	35	loyalty	loyalty	NOUN
cjfa-48223	250	36	of	of	ADP
cjfa-48223	250	37	the	the	DET
cjfa-48223	250	38	customers	customer	NOUN
cjfa-48223	250	39	resulting	result	VERB
cjfa-48223	250	40	in	in	ADP
cjfa-48223	250	41	satisfaction	satisfaction	NOUN
cjfa-48223	250	42	.	.	PUNCT
cjfa-48223	251	1	service	service	NOUN
cjfa-48223	251	2	quality	quality	NOUN
cjfa-48223	251	3	affects	affect	VERB
cjfa-48223	251	4	customer	customer	NOUN
cjfa-48223	251	5	satisfaction	satisfaction	NOUN
cjfa-48223	251	6	and	and	CCONJ
cjfa-48223	251	7	customer	customer	NOUN
cjfa-48223	251	8	satisfaction	satisfaction	NOUN
cjfa-48223	251	9	in	in	ADP
cjfa-48223	251	10	this	this	DET
cjfa-48223	251	11	way	way	NOUN
cjfa-48223	251	12	affects	affect	VERB
cjfa-48223	251	13	customer	customer	NOUN
cjfa-48223	251	14	loyalty	loyalty	NOUN
cjfa-48223	251	15	.	.	PUNCT
cjfa-48223	252	1	these	these	DET
cjfa-48223	252	2	findings	finding	NOUN
cjfa-48223	252	3	should	should	AUX
cjfa-48223	252	4	underscore	underscore	VERB
cjfa-48223	252	5	how	how	SCONJ
cjfa-48223	252	6	customers	customer	NOUN
cjfa-48223	252	7	’	'	PUNCT
cjfa-48223	252	8	trust	trust	NOUN
cjfa-48223	252	9	in	in	ADP
cjfa-48223	252	10	insurance	insurance	NOUN
cjfa-48223	252	11	companies	company	NOUN
cjfa-48223	252	12	as	as	ADV
cjfa-48223	252	13	well	well	ADV
cjfa-48223	252	14	as	as	ADP
cjfa-48223	252	15	in	in	ADP
cjfa-48223	252	16	insurance	insurance	NOUN
cjfa-48223	252	17	agencies	agency	NOUN
cjfa-48223	252	18	affect	affect	VERB
cjfa-48223	252	19	their	their	PRON
cjfa-48223	252	20	loyalty	loyalty	NOUN
cjfa-48223	252	21	.	.	PUNCT
cjfa-48223	253	1	maintaining	maintain	VERB
cjfa-48223	253	2	and	and	CCONJ
cjfa-48223	253	3	developing	develop	VERB
cjfa-48223	253	4	established	establish	VERB
cjfa-48223	253	5	relationships	relationship	NOUN
cjfa-48223	253	6	based	base	VERB
cjfa-48223	253	7	on	on	ADP
cjfa-48223	253	8	trust	trust	NOUN
cjfa-48223	253	9	,	,	PUNCT
cjfa-48223	253	10	satisfying	satisfy	VERB
cjfa-48223	253	11	customers	customer	NOUN
cjfa-48223	253	12	for	for	ADP
cjfa-48223	253	13	creating	create	VERB
cjfa-48223	253	14	loyalty	loyalty	NOUN
cjfa-48223	253	15	,	,	PUNCT
cjfa-48223	253	16	as	as	ADV
cjfa-48223	253	17	well	well	ADV
cjfa-48223	253	18	as	as	ADP
cjfa-48223	253	19	retaining	retain	VERB
cjfa-48223	253	20	existing	exist	VERB
cjfa-48223	253	21	customers	customer	NOUN
cjfa-48223	253	22	are	be	AUX
cjfa-48223	253	23	paramount	paramount	ADJ
cjfa-48223	253	24	.	.	PUNCT
cjfa-48223	254	1	this	this	DET
cjfa-48223	254	2	analysis	analysis	NOUN
cjfa-48223	254	3	has	have	VERB
cjfa-48223	254	4	limitations	limitation	NOUN
cjfa-48223	254	5	such	such	ADJ
cjfa-48223	254	6	as	as	ADP
cjfa-48223	254	7	the	the	DET
cjfa-48223	254	8	need	need	NOUN
cjfa-48223	254	9	for	for	ADP
cjfa-48223	254	10	an	an	DET
cjfa-48223	254	11	expanded	expand	VERB
cjfa-48223	254	12	cross	cross	ADJ
cjfa-48223	254	13	-	-	ADJ
cjfa-48223	254	14	sectional	sectional	ADJ
cjfa-48223	254	15	study	study	NOUN
cjfa-48223	254	16	.	.	PUNCT
cjfa-48223	255	1	a	a	DET
cjfa-48223	255	2	longitudinal	longitudinal	ADJ
cjfa-48223	255	3	analysis	analysis	NOUN
cjfa-48223	255	4	could	could	AUX
cjfa-48223	255	5	help	help	VERB
cjfa-48223	255	6	to	to	PART
cjfa-48223	255	7	assess	assess	VERB
cjfa-48223	255	8	causality	causality	NOUN
cjfa-48223	255	9	and	and	CCONJ
cjfa-48223	255	10	timedependent	timedependent	NOUN
cjfa-48223	255	11	effects	effect	NOUN
cjfa-48223	255	12	among	among	ADP
cjfa-48223	255	13	variables	variable	NOUN
cjfa-48223	255	14	.	.	PUNCT
cjfa-48223	256	1	the	the	DET
cjfa-48223	256	2	sample	sample	NOUN
cjfa-48223	256	3	selection	selection	NOUN
cjfa-48223	256	4	was	be	AUX
cjfa-48223	256	5	limited	limit	VERB
cjfa-48223	256	6	to	to	ADP
cjfa-48223	256	7	insurance	insurance	NOUN
cjfa-48223	256	8	clients	client	NOUN
cjfa-48223	256	9	in	in	ADP
cjfa-48223	256	10	turkey	turkey	NOUN
cjfa-48223	256	11	that	that	PRON
cjfa-48223	256	12	were	be	AUX
cjfa-48223	256	13	25	25	NUM
cjfa-48223	256	14	years	year	NOUN
cjfa-48223	256	15	or	or	CCONJ
cjfa-48223	256	16	older	old	ADJ
cjfa-48223	256	17	and	and	CCONJ
cjfa-48223	256	18	experienced	experience	VERB
cjfa-48223	256	19	at	at	ADV
cjfa-48223	256	20	least	least	ADV
cjfa-48223	256	21	one	one	NUM
cjfa-48223	256	22	insurance	insurance	NOUN
cjfa-48223	256	23	claim	claim	NOUN
cjfa-48223	256	24	.	.	PUNCT
cjfa-48223	257	1	limits	limit	NOUN
cjfa-48223	257	2	to	to	ADP
cjfa-48223	257	3	conclusions	conclusion	NOUN
cjfa-48223	257	4	would	would	AUX
cjfa-48223	257	5	apply	apply	VERB
cjfa-48223	257	6	those	those	PRON
cjfa-48223	257	7	who	who	PRON
cjfa-48223	257	8	have	have	AUX
cjfa-48223	257	9	not	not	PART
cjfa-48223	257	10	experienced	experience	VERB
cjfa-48223	257	11	an	an	DET
cjfa-48223	257	12	insured	insured	ADJ
cjfa-48223	257	13	loss	loss	NOUN
cjfa-48223	257	14	.	.	PUNCT
cjfa-48223	258	1	demographic	demographic	ADJ
cjfa-48223	258	2	variables	variable	NOUN
cjfa-48223	258	3	should	should	AUX
cjfa-48223	258	4	be	be	AUX
cjfa-48223	258	5	further	far	ADV
cjfa-48223	258	6	analyzed	analyze	VERB
cjfa-48223	258	7	for	for	ADP
cjfa-48223	258	8	measuring	measure	VERB
cjfa-48223	258	9	service	service	NOUN
cjfa-48223	258	10	quality	quality	NOUN
cjfa-48223	258	11	in	in	ADP
cjfa-48223	258	12	other	other	ADJ
cjfa-48223	258	13	regions	region	NOUN
cjfa-48223	258	14	.	.	PUNCT
cjfa-48223	259	1	this	this	PRON
cjfa-48223	259	2	would	would	AUX
cjfa-48223	259	3	show	show	VERB
cjfa-48223	259	4	customers	customer	NOUN
cjfa-48223	259	5	in	in	ADP
cjfa-48223	259	6	other	other	ADJ
cjfa-48223	259	7	areas	area	NOUN
cjfa-48223	259	8	perceive	perceive	ADJ
cjfa-48223	259	9	service	service	NOUN
cjfa-48223	259	10	quality	quality	NOUN
cjfa-48223	259	11	and	and	CCONJ
cjfa-48223	259	12	how	how	SCONJ
cjfa-48223	259	13	they	they	PRON
cjfa-48223	259	14	link	link	VERB
cjfa-48223	259	15	this	this	PRON
cjfa-48223	259	16	to	to	ADP
cjfa-48223	259	17	satisfaction	satisfaction	NOUN
cjfa-48223	259	18	and	and	CCONJ
cjfa-48223	259	19	loyalty	loyalty	NOUN
cjfa-48223	259	20	.	.	PUNCT
cjfa-48223	260	1	we	we	PRON
cjfa-48223	260	2	posit	posit	VERB
cjfa-48223	260	3	the	the	DET
cjfa-48223	260	4	pandemic	pandemic	ADJ
cjfa-48223	260	5	and	and	CCONJ
cjfa-48223	260	6	the	the	DET
cjfa-48223	260	7	2023	2023	NUM
cjfa-48223	260	8	earthquakes	earthquake	NOUN
cjfa-48223	260	9	have	have	AUX
cjfa-48223	260	10	changed	change	VERB
cjfa-48223	260	11	turkish	turkish	ADJ
cjfa-48223	260	12	consumers	consumer	NOUN
cjfa-48223	260	13	’	’	PART
cjfa-48223	260	14	decision	decision	NOUN
cjfa-48223	260	15	-	-	PUNCT
cjfa-48223	260	16	making	making	NOUN
cjfa-48223	260	17	.	.	PUNCT
cjfa-48223	261	1	therefore	therefore	ADV
cjfa-48223	261	2	,	,	PUNCT
cjfa-48223	261	3	this	this	DET
cjfa-48223	261	4	study	study	NOUN
cjfa-48223	261	5	should	should	AUX
cjfa-48223	261	6	be	be	AUX
cjfa-48223	261	7	replicated	replicate	VERB
cjfa-48223	261	8	in	in	ADP
cjfa-48223	261	9	post	post	ADJ
cjfa-48223	261	10	-	-	ADJ
cjfa-48223	261	11	pandemic	pandemic	ADJ
cjfa-48223	261	12	and	and	CCONJ
cjfa-48223	261	13	post	post	ADJ
cjfa-48223	261	14	-	-	ADJ
cjfa-48223	261	15	earthquake	earthquake	ADJ
cjfa-48223	261	16	conditions	condition	NOUN
cjfa-48223	261	17	.	.	PUNCT
cjfa-48223	262	1	limitations	limitation	NOUN
cjfa-48223	262	2	also	also	ADV
cjfa-48223	262	3	pertain	pertain	VERB
cjfa-48223	262	4	to	to	ADP
cjfa-48223	262	5	extrapolating	extrapolate	VERB
cjfa-48223	262	6	our	our	PRON
cjfa-48223	262	7	findings	finding	NOUN
cjfa-48223	262	8	to	to	PART
cjfa-48223	262	9	insurance	insurance	VERB
cjfa-48223	262	10	customers	customer	NOUN
cjfa-48223	262	11	in	in	ADP
cjfa-48223	262	12	other	other	ADJ
cjfa-48223	262	13	nations	nation	NOUN
cjfa-48223	262	14	.	.	PUNCT
cjfa-48223	262	15	 	 	SPACE
cjfa-48223	263	1	references	reference	NOUN
cjfa-48223	263	2	 	 	SPACE
cjfa-48223	263	3	references	reference	NOUN
cjfa-48223	263	4	acikdilli	acikdilli	ADV
cjfa-48223	263	5	,	,	PUNCT
cjfa-48223	263	6	g.	g.	PROPN
cjfa-48223	263	7	,	,	PUNCT
cjfa-48223	263	8	ziemnowicz	ziemnowicz	PROPN
cjfa-48223	263	9	,	,	PUNCT
cjfa-48223	263	10	c.	c.	PROPN
cjfa-48223	263	11	,	,	PUNCT
cjfa-48223	263	12	&	&	CCONJ
cjfa-48223	263	13	bahhouth	bahhouth	PROPN
cjfa-48223	263	14	,	,	PUNCT
cjfa-48223	263	15	v.	v.	PROPN
cjfa-48223	263	16	(	(	PUNCT
cjfa-48223	263	17	2021	2021	NUM
cjfa-48223	263	18	)	)	PUNCT
cjfa-48223	263	19	.	.	PUNCT
cjfa-48223	264	1	households	household	NOUN
cjfa-48223	264	2	hedging	hedge	VERB
cjfa-48223	264	3	their	their	PRON
cjfa-48223	264	4	bets	bet	NOUN
cjfa-48223	264	5	:	:	PUNCT
cjfa-48223	264	6	evaluating	evaluate	VERB
cjfa-48223	264	7	turkish	turkish	ADJ
cjfa-48223	264	8	investors	investor	NOUN
cjfa-48223	264	9	and	and	CCONJ
cjfa-48223	264	10	stock	stock	NOUN
cjfa-48223	264	11	market	market	NOUN
cjfa-48223	264	12	participation	participation	NOUN
cjfa-48223	264	13	.	.	PUNCT
cjfa-48223	265	1	joeep	joeep	NOUN
cjfa-48223	265	2	:	:	PUNCT
cjfa-48223	265	3	journal	journal	NOUN
cjfa-48223	265	4	of	of	ADP
cjfa-48223	265	5	emerging	emerge	VERB
cjfa-48223	265	6	economies	economy	NOUN
cjfa-48223	265	7	and	and	CCONJ
cjfa-48223	265	8	policy	policy	NOUN
cjfa-48223	265	9	,	,	PUNCT
cjfa-48223	265	10	6(1	6(1	NUM
cjfa-48223	265	11	)	)	PUNCT
cjfa-48223	265	12	,	,	PUNCT
cjfa-48223	265	13	76	76	NUM
cjfa-48223	265	14	-	-	SYM
cjfa-48223	265	15	87	87	NUM
cjfa-48223	265	16	.	.	PUNCT
cjfa-48223	266	1	acsi	acsi	PROPN
cjfa-48223	266	2	(	(	PUNCT
cjfa-48223	266	3	2018	2018	NUM
cjfa-48223	266	4	)	)	PUNCT
cjfa-48223	266	5	.	.	PUNCT
cjfa-48223	267	1	acsi	acsi	PROPN
cjfa-48223	267	2	finance	finance	PROPN
cjfa-48223	267	3	&	&	CCONJ
cjfa-48223	267	4	insurance	insurance	PROPN
cjfa-48223	267	5	report	report	NOUN
cjfa-48223	267	6	2010	2010	NUM
cjfa-48223	267	7	-	-	SYM
cjfa-48223	267	8	2017	2017	NUM
cjfa-48223	267	9	,	,	PUNCT
cjfa-48223	267	10	https://www.theacsi.org/	https://www.theacsi.org/	ADJ
cjfa-48223	267	11	news	news	NOUN
cjfa-48223	267	12	-	-	PUNCT
cjfa-48223	267	13	and	and	CCONJ
cjfa-48223	267	14	-	-	PUNCT
cjfa-48223	267	15	resources	resource	NOUN
cjfa-48223	267	16	/	/	SYM
cjfa-48223	267	17	press	press	NOUN
cjfa-48223	267	18	-	-	PUNCT
cjfa-48223	267	19	releases/2017/11/14	releases/2017/11/14	NOUN
cjfa-48223	267	20	/	/	SYM
cjfa-48223	267	21	press	press	NOUN
cjfa-48223	267	22	-	-	PUNCT
cjfa-48223	267	23	release	release	NOUN
cjfa-48223	267	24	-	-	PUNCT
cjfa-48223	267	25	finance	finance	NOUN
cjfa-48223	267	26	-	-	PUNCT
cjfa-48223	267	27	and	and	CCONJ
cjfa-48223	267	28	-	-	PUNCT
cjfa-48223	267	29	insurance-2017/	insurance-2017/	PROPN
cjfa-48223	267	30	(	(	PUNCT
cjfa-48223	267	31	accessed	access	VERB
cjfa-48223	267	32	:	:	PUNCT
cjfa-48223	267	33	20.08.2023	20.08.2023	NUM
cjfa-48223	267	34	)	)	PUNCT
cjfa-48223	267	35	.	.	PUNCT
cjfa-48223	268	1	akan	akan	PROPN
cjfa-48223	268	2	,	,	PUNCT
cjfa-48223	268	3	m.	m.	NOUN
cjfa-48223	268	4	(	(	PUNCT
cjfa-48223	268	5	2016	2016	NUM
cjfa-48223	268	6	)	)	PUNCT
cjfa-48223	268	7	.	.	PUNCT
cjfa-48223	269	1	a	a	DET
cjfa-48223	269	2	dynamic	dynamic	ADJ
cjfa-48223	269	3	model	model	NOUN
cjfa-48223	269	4	of	of	ADP
cjfa-48223	269	5	a	a	DET
cjfa-48223	269	6	nonlife	nonlife	NOUN
cjfa-48223	269	7	insurance	insurance	NOUN
cjfa-48223	269	8	company	company	NOUN
cjfa-48223	269	9	.	.	PUNCT
cjfa-48223	270	1	copernican	copernican	PROPN
cjfa-48223	270	2	journal	journal	PROPN
cjfa-48223	270	3	of	of	ADP
cjfa-48223	270	4	finance	finance	PROPN
cjfa-48223	270	5	&	&	CCONJ
cjfa-48223	270	6	accounting	accounting	PROPN
cjfa-48223	270	7	,	,	PUNCT
cjfa-48223	270	8	5(1	5(1	NUM
cjfa-48223	270	9	)	)	PUNCT
cjfa-48223	270	10	,	,	PUNCT
cjfa-48223	270	11	9	9	NUM
cjfa-48223	270	12	-	-	SYM
cjfa-48223	270	13	24	24	NUM
cjfa-48223	270	14	.	.	PUNCT
cjfa-48223	271	1	https://doi.org/10.12775/cjfa.2016.001	https://doi.org/10.12775/cjfa.2016.001	NOUN
cjfa-48223	271	2	.	.	PUNCT
cjfa-48223	272	1	anderson	anderson	PROPN
cjfa-48223	272	2	,	,	PUNCT
cjfa-48223	272	3	e.w	e.w	PROPN
cjfa-48223	272	4	.	.	PROPN
cjfa-48223	272	5	,	,	PUNCT
cjfa-48223	272	6	&	&	CCONJ
cjfa-48223	272	7	sullivan	sullivan	PROPN
cjfa-48223	272	8	,	,	PUNCT
cjfa-48223	272	9	m.w	m.w	PROPN
cjfa-48223	272	10	.	.	PROPN
cjfa-48223	272	11	(	(	PUNCT
cjfa-48223	272	12	1993	1993	NUM
cjfa-48223	272	13	)	)	PUNCT
cjfa-48223	272	14	.	.	PUNCT
cjfa-48223	273	1	the	the	DET
cjfa-48223	273	2	antecedents	antecedent	NOUN
cjfa-48223	273	3	and	and	CCONJ
cjfa-48223	273	4	consequences	consequence	NOUN
cjfa-48223	273	5	of	of	ADP
cjfa-48223	273	6	customer	customer	NOUN
cjfa-48223	273	7	satisfaction	satisfaction	NOUN
cjfa-48223	273	8	for	for	ADP
cjfa-48223	273	9	firms	firm	NOUN
cjfa-48223	273	10	.	.	PUNCT
cjfa-48223	274	1	marketing	marketing	NOUN
cjfa-48223	274	2	science	science	NOUN
cjfa-48223	274	3	,	,	PUNCT
cjfa-48223	274	4	12(2	12(2	NUM
cjfa-48223	274	5	)	)	PUNCT
cjfa-48223	274	6	,	,	PUNCT
cjfa-48223	274	7	125	125	NUM
cjfa-48223	274	8	-	-	SYM
cjfa-48223	274	9	43	43	NUM
cjfa-48223	274	10	.	.	PUNCT
cjfa-48223	275	1	gaye	gaye	PROPN
cjfa-48223	275	2	acikdilli	acikdilli	PROPN
cjfa-48223	275	3	,	,	PUNCT
cjfa-48223	275	4	abdullah	abdullah	PROPN
cjfa-48223	275	5	bugra	bugra	VERB
cjfa-48223	275	6	soylu2424	soylu2424	PROPN
cjfa-48223	275	7	anderson	anderson	PROPN
cjfa-48223	275	8	,	,	PUNCT
cjfa-48223	275	9	e.w	e.w	PROPN
cjfa-48223	275	10	.	.	PROPN
cjfa-48223	275	11	,	,	PUNCT
cjfa-48223	275	12	fornell	fornell	PROPN
cjfa-48223	275	13	,	,	PUNCT
cjfa-48223	275	14	c.	c.	PROPN
cjfa-48223	275	15	,	,	PUNCT
cjfa-48223	275	16	&	&	CCONJ
cjfa-48223	275	17	lehmannn	lehmannn	PROPN
cjfa-48223	275	18	,	,	PUNCT
cjfa-48223	275	19	d.r	d.r	PROPN
cjfa-48223	275	20	.	.	PROPN
cjfa-48223	275	21	(	(	PUNCT
cjfa-48223	275	22	1994	1994	NUM
cjfa-48223	275	23	)	)	PUNCT
cjfa-48223	275	24	customer	customer	NOUN
cjfa-48223	275	25	satisfaction	satisfaction	NOUN
cjfa-48223	275	26	,	,	PUNCT
cjfa-48223	275	27	market	market	NOUN
cjfa-48223	275	28	share	share	NOUN
cjfa-48223	275	29	,	,	PUNCT
cjfa-48223	275	30	and	and	CCONJ
cjfa-48223	275	31	profitability	profitability	NOUN
cjfa-48223	275	32	:	:	PUNCT
cjfa-48223	275	33	findings	finding	NOUN
cjfa-48223	275	34	from	from	ADP
cjfa-48223	275	35	sweden	sweden	PROPN
cjfa-48223	275	36	.	.	PUNCT
cjfa-48223	276	1	journal	journal	PROPN
cjfa-48223	276	2	of	of	ADP
cjfa-48223	276	3	marketing	marketing	NOUN
cjfa-48223	276	4	,	,	PUNCT
cjfa-48223	276	5	58	58	NUM
cjfa-48223	276	6	,	,	PUNCT
cjfa-48223	276	7	53	53	NUM
cjfa-48223	276	8	-	-	SYM
cjfa-48223	276	9	66	66	NUM
cjfa-48223	276	10	.	.	PUNCT
cjfa-48223	277	1	https://doi.org/10.2307/1252310	https://doi.org/10.2307/1252310	PROPN
cjfa-48223	277	2	.	.	PUNCT
cjfa-48223	278	1	andreassen	andreassen	PROPN
cjfa-48223	278	2	,	,	PUNCT
cjfa-48223	278	3	w.t	w.t	PROPN
cjfa-48223	278	4	.	.	PROPN
cjfa-48223	278	5	,	,	PUNCT
cjfa-48223	278	6	&	&	CCONJ
cjfa-48223	278	7	lanseng	lanseng	PROPN
cjfa-48223	278	8	,	,	PUNCT
cjfa-48223	278	9	e.	e.	PROPN
cjfa-48223	278	10	(	(	PUNCT
cjfa-48223	278	11	1997	1997	NUM
cjfa-48223	278	12	)	)	PUNCT
cjfa-48223	278	13	.	.	PUNCT
cjfa-48223	279	1	the	the	DET
cjfa-48223	279	2	principal	principal	NOUN
cjfa-48223	279	3	’s	’s	PART
cjfa-48223	279	4	and	and	CCONJ
cjfa-48223	279	5	agents	agent	NOUN
cjfa-48223	279	6	’	'	PUNCT
cjfa-48223	279	7	contribution	contribution	NOUN
cjfa-48223	279	8	to	to	ADP
cjfa-48223	279	9	customer	customer	NOUN
cjfa-48223	279	10	loyalty	loyalty	NOUN
cjfa-48223	279	11	within	within	ADP
cjfa-48223	279	12	an	an	DET
cjfa-48223	279	13	integrated	integrate	VERB
cjfa-48223	279	14	service	service	NOUN
cjfa-48223	279	15	distribution	distribution	NOUN
cjfa-48223	279	16	channel	channel	NOUN
cjfa-48223	279	17	:	:	PUNCT
cjfa-48223	279	18	an	an	DET
cjfa-48223	279	19	external	external	ADJ
cjfa-48223	279	20	perspective	perspective	NOUN
cjfa-48223	279	21	.	.	PUNCT
cjfa-48223	280	1	european	european	ADJ
cjfa-48223	280	2	journal	journal	PROPN
cjfa-48223	280	3	of	of	ADP
cjfa-48223	280	4	marketing	marketing	NOUN
cjfa-48223	280	5	,	,	PUNCT
cjfa-48223	280	6	3(17	3(17	NUM
cjfa-48223	280	7	)	)	PUNCT
cjfa-48223	280	8	,	,	PUNCT
cjfa-48223	280	9	487	487	NUM
cjfa-48223	280	10	-	-	SYM
cjfa-48223	280	11	503	503	NUM
cjfa-48223	280	12	.	.	PUNCT
cjfa-48223	281	1	ansari	ansari	PROPN
cjfa-48223	281	2	,	,	PUNCT
cjfa-48223	281	3	a.	a.	PROPN
cjfa-48223	281	4	,	,	PUNCT
cjfa-48223	281	5	&	&	CCONJ
cjfa-48223	281	6	riasi	riasi	PROPN
cjfa-48223	281	7	,	,	PUNCT
cjfa-48223	281	8	a.	a.	NOUN
cjfa-48223	281	9	(	(	PUNCT
cjfa-48223	281	10	2016	2016	NUM
cjfa-48223	281	11	)	)	PUNCT
cjfa-48223	281	12	.	.	PUNCT
cjfa-48223	282	1	modeling	modeling	NOUN
cjfa-48223	282	2	and	and	CCONJ
cjfa-48223	282	3	evaluating	evaluate	VERB
cjfa-48223	282	4	customer	customer	NOUN
cjfa-48223	282	5	loyalty	loyalty	NOUN
cjfa-48223	282	6	using	use	VERB
cjfa-48223	282	7	neural	neural	ADJ
cjfa-48223	282	8	networks	network	NOUN
cjfa-48223	282	9	:	:	PUNCT
cjfa-48223	282	10	evidence	evidence	NOUN
cjfa-48223	282	11	from	from	ADP
cjfa-48223	282	12	startup	startup	NOUN
cjfa-48223	282	13	insurance	insurance	NOUN
cjfa-48223	282	14	companies	company	NOUN
cjfa-48223	282	15	.	.	PUNCT
cjfa-48223	283	1	future	future	ADJ
cjfa-48223	283	2	business	business	NOUN
cjfa-48223	283	3	journal	journal	NOUN
cjfa-48223	283	4	,	,	PUNCT
cjfa-48223	283	5	2(1	2(1	NUM
cjfa-48223	283	6	)	)	PUNCT
cjfa-48223	283	7	,	,	PUNCT
cjfa-48223	283	8	15	15	NUM
cjfa-48223	283	9	-	-	SYM
cjfa-48223	283	10	30	30	NUM
cjfa-48223	283	11	.	.	PUNCT
cjfa-48223	284	1	https://doi.org/10.1016/j.fbj.2016.04.001	https://doi.org/10.1016/j.fbj.2016.04.001	PROPN
cjfa-48223	284	2	.	.	PUNCT
cjfa-48223	285	1	aslan	aslan	PROPN
cjfa-48223	285	2	,	,	PUNCT
cjfa-48223	285	3	k.	k.	PROPN
cjfa-48223	285	4	(	(	PUNCT
cjfa-48223	285	5	2018	2018	NUM
cjfa-48223	285	6	)	)	PUNCT
cjfa-48223	285	7	.	.	PUNCT
cjfa-48223	286	1	sektöre	sektöre	PROPN
cjfa-48223	286	2	karşı	karşı	PROPN
cjfa-48223	286	3	güven	güven	PROPN
cjfa-48223	286	4	sorunu	sorunu	VERB
cjfa-48223	286	5	var	var	PROPN
cjfa-48223	286	6	.	.	PUNCT
cjfa-48223	287	1	http://www.tokathaber.com.tr/sektore-karsi-guven-sorunu-var/12287/	http://www.tokathaber.com.tr/sektore-karsi-guven-sorunu-var/12287/	NOUN
cjfa-48223	287	2	(	(	PUNCT
cjfa-48223	287	3	accessed	access	VERB
cjfa-48223	287	4	:	:	PUNCT
cjfa-48223	287	5	20.08	20.08	NUM
cjfa-48223	287	6	.	.	PUNCT
cjfa-48223	287	7	2023	2023	NUM
cjfa-48223	287	8	)	)	PUNCT
cjfa-48223	287	9	.	.	PUNCT
cjfa-48223	288	1	aves	aves	PROPN
cjfa-48223	288	2	,	,	PUNCT
cjfa-48223	288	3	j.	j.	PROPN
cjfa-48223	288	4	(	(	PUNCT
cjfa-48223	288	5	2021	2021	NUM
cjfa-48223	288	6	)	)	PUNCT
cjfa-48223	288	7	.	.	PUNCT
cjfa-48223	289	1	insurance	insurance	NOUN
cjfa-48223	289	2	companies	company	NOUN
cjfa-48223	289	3	are	be	AUX
cjfa-48223	289	4	facing	face	VERB
cjfa-48223	289	5	a	a	DET
cjfa-48223	289	6	customer	customer	NOUN
cjfa-48223	289	7	loyalty	loyalty	NOUN
cjfa-48223	289	8	crisis	crisis	NOUN
cjfa-48223	289	9	here	here	ADV
cjfa-48223	289	10	’s	’	VERB
cjfa-48223	289	11	what	what	PRON
cjfa-48223	289	12	they	they	PRON
cjfa-48223	289	13	should	should	AUX
cjfa-48223	289	14	do	do	VERB
cjfa-48223	289	15	,	,	PUNCT
cjfa-48223	289	16	mycustomer	mycustomer	X
cjfa-48223	289	17	.	.	PUNCT
cjfa-48223	290	1	https://www.mycustomer.com/customer-experience/	https://www.mycustomer.com/customer-experience/	VERB
cjfa-48223	290	2	loyalty	loyalty	NOUN
cjfa-48223	290	3	/	/	SYM
cjfa-48223	290	4	insurance	insurance	NOUN
cjfa-48223	290	5	-	-	PUNCT
cjfa-48223	290	6	companies	company	NOUN
cjfa-48223	290	7	-	-	PUNCT
cjfa-48223	290	8	are	be	AUX
cjfa-48223	290	9	-	-	PUNCT
cjfa-48223	290	10	facing	face	VERB
cjfa-48223	290	11	-	-	PUNCT
cjfa-48223	290	12	a	a	DET
cjfa-48223	290	13	-	-	PUNCT
cjfa-48223	290	14	customer	customer	NOUN
cjfa-48223	290	15	-	-	PUNCT
cjfa-48223	290	16	loyalty	loyalty	NOUN
cjfa-48223	290	17	-	-	PUNCT
cjfa-48223	290	18	crisis	crisis	NOUN
cjfa-48223	290	19	-	-	PUNCT
cjfa-48223	290	20	heres	here	NOUN
cjfa-48223	290	21	-	-	PUNCT
cjfa-48223	290	22	what	what	NOUN
cjfa-48223	290	23	-	-	PUNCT
cjfa-48223	290	24	they	they	PRON
cjfa-48223	290	25	(	(	PUNCT
cjfa-48223	290	26	accessed	access	VERB
cjfa-48223	290	27	:	:	PUNCT
cjfa-48223	290	28	22.10.2023	22.10.2023	NUM
cjfa-48223	290	29	)	)	PUNCT
cjfa-48223	290	30	.	.	PUNCT
cjfa-48223	291	1	bagozzi	bagozzi	PROPN
cjfa-48223	291	2	,	,	PUNCT
cjfa-48223	291	3	r.p	r.p	PROPN
cjfa-48223	291	4	.	.	PROPN
cjfa-48223	291	5	,	,	PUNCT
cjfa-48223	291	6	&	&	CCONJ
cjfa-48223	291	7	yi	yi	PROPN
cjfa-48223	291	8	,	,	PUNCT
cjfa-48223	291	9	y.	y.	PROPN
cjfa-48223	291	10	(	(	PUNCT
cjfa-48223	291	11	1988	1988	NUM
cjfa-48223	291	12	)	)	PUNCT
cjfa-48223	291	13	.	.	PUNCT
cjfa-48223	292	1	on	on	ADP
cjfa-48223	292	2	the	the	DET
cjfa-48223	292	3	evaluation	evaluation	NOUN
cjfa-48223	292	4	of	of	ADP
cjfa-48223	292	5	structural	structural	ADJ
cjfa-48223	292	6	equation	equation	NOUN
cjfa-48223	292	7	models	model	NOUN
cjfa-48223	292	8	,	,	PUNCT
cjfa-48223	292	9	journal	journal	NOUN
cjfa-48223	292	10	of	of	ADP
cjfa-48223	292	11	the	the	DET
cjfa-48223	292	12	academy	academy	NOUN
cjfa-48223	292	13	of	of	ADP
cjfa-48223	292	14	marketing	marketing	NOUN
cjfa-48223	292	15	science	science	NOUN
cjfa-48223	292	16	,	,	PUNCT
cjfa-48223	292	17	16(1	16(1	NUM
cjfa-48223	292	18	)	)	PUNCT
cjfa-48223	292	19	,	,	PUNCT
cjfa-48223	292	20	74	74	NUM
cjfa-48223	292	21	-	-	SYM
cjfa-48223	292	22	94	94	NUM
cjfa-48223	292	23	.	.	PUNCT
cjfa-48223	293	1	https://doi.org/10.1007/	https://doi.org/10.1007/	PROPN
cjfa-48223	293	2	bf02723327	bf02723327	PROPN
cjfa-48223	293	3	.	.	PUNCT
cjfa-48223	294	1	bala	bala	PROPN
cjfa-48223	294	2	,	,	PUNCT
cjfa-48223	294	3	n.	n.	PROPN
cjfa-48223	294	4	,	,	PUNCT
cjfa-48223	294	5	sandhu	sandhu	PROPN
cjfa-48223	294	6	,	,	PUNCT
cjfa-48223	294	7	h.s	h.s	PROPN
cjfa-48223	294	8	.	.	PROPN
cjfa-48223	294	9	,	,	PUNCT
cjfa-48223	294	10	&	&	CCONJ
cjfa-48223	294	11	nagpal	nagpal	PROPN
cjfa-48223	294	12	,	,	PUNCT
cjfa-48223	294	13	n.	n.	NOUN
cjfa-48223	294	14	(	(	PUNCT
cjfa-48223	294	15	2011	2011	NUM
cjfa-48223	294	16	)	)	PUNCT
cjfa-48223	294	17	.	.	PUNCT
cjfa-48223	295	1	measuring	measure	VERB
cjfa-48223	295	2	life	life	NOUN
cjfa-48223	295	3	insurance	insurance	NOUN
cjfa-48223	295	4	service	service	NOUN
cjfa-48223	295	5	quality	quality	NOUN
cjfa-48223	295	6	:	:	PUNCT
cjfa-48223	295	7	an	an	DET
cjfa-48223	295	8	empirical	empirical	ADJ
cjfa-48223	295	9	assessment	assessment	NOUN
cjfa-48223	295	10	of	of	ADP
cjfa-48223	295	11	servqual	servqual	ADJ
cjfa-48223	295	12	instrument	instrument	NOUN
cjfa-48223	295	13	.	.	PUNCT
cjfa-48223	296	1	international	international	ADJ
cjfa-48223	296	2	business	business	NOUN
cjfa-48223	296	3	research	research	NOUN
cjfa-48223	296	4	,	,	PUNCT
cjfa-48223	296	5	4(4	4(4	NUM
cjfa-48223	296	6	)	)	PUNCT
cjfa-48223	296	7	,	,	PUNCT
cjfa-48223	296	8	176	176	NUM
cjfa-48223	296	9	-	-	SYM
cjfa-48223	296	10	190	190	NUM
cjfa-48223	296	11	.	.	PUNCT
cjfa-48223	297	1	https://doi.org/10.5539/ibr.v4n4p176	https://doi.org/10.5539/ibr.v4n4p176	PROPN
cjfa-48223	297	2	.	.	PUNCT
cjfa-48223	298	1	bitner	bitner	PROPN
cjfa-48223	298	2	,	,	PUNCT
cjfa-48223	298	3	m.j	m.j	PROPN
cjfa-48223	298	4	.	.	PROPN
cjfa-48223	298	5	(	(	PUNCT
cjfa-48223	298	6	1990	1990	NUM
cjfa-48223	298	7	)	)	PUNCT
cjfa-48223	298	8	.	.	PUNCT
cjfa-48223	299	1	evaluating	evaluate	VERB
cjfa-48223	299	2	service	service	NOUN
cjfa-48223	299	3	encounters	encounter	NOUN
cjfa-48223	299	4	:	:	PUNCT
cjfa-48223	299	5	the	the	DET
cjfa-48223	299	6	effects	effect	NOUN
cjfa-48223	299	7	of	of	ADP
cjfa-48223	299	8	physical	physical	ADJ
cjfa-48223	299	9	surroundings	surrounding	NOUN
cjfa-48223	299	10	and	and	CCONJ
cjfa-48223	299	11	employee	employee	NOUN
cjfa-48223	299	12	responses	response	NOUN
cjfa-48223	299	13	,	,	PUNCT
cjfa-48223	299	14	journal	journal	NOUN
cjfa-48223	299	15	of	of	ADP
cjfa-48223	299	16	marketing	marketing	NOUN
cjfa-48223	299	17	,	,	PUNCT
cjfa-48223	299	18	54(4	54(4	NUM
cjfa-48223	299	19	)	)	PUNCT
cjfa-48223	299	20	,	,	PUNCT
cjfa-48223	299	21	69	69	NUM
cjfa-48223	299	22	-	-	SYM
cjfa-48223	299	23	82	82	NUM
cjfa-48223	299	24	.	.	PUNCT
cjfa-48223	300	1	buzzell	buzzell	INTJ
cjfa-48223	300	2	,	,	PUNCT
cjfa-48223	300	3	r.d	r.d	PROPN
cjfa-48223	300	4	.	.	PROPN
cjfa-48223	300	5	,	,	PUNCT
cjfa-48223	300	6	&	&	CCONJ
cjfa-48223	300	7	gale	gale	PROPN
cjfa-48223	300	8	,	,	PUNCT
cjfa-48223	300	9	b.t	b.t	PROPN
cjfa-48223	300	10	.	.	PROPN
cjfa-48223	300	11	(	(	PUNCT
cjfa-48223	300	12	1987	1987	NUM
cjfa-48223	300	13	)	)	PUNCT
cjfa-48223	300	14	.	.	PUNCT
cjfa-48223	301	1	the	the	DET
cjfa-48223	301	2	pims	pims	PROPN
cjfa-48223	301	3	principles	principle	NOUN
cjfa-48223	301	4	:	:	PUNCT
cjfa-48223	301	5	linking	link	VERB
cjfa-48223	301	6	strategy	strategy	NOUN
cjfa-48223	301	7	to	to	ADP
cjfa-48223	301	8	performance	performance	NOUN
cjfa-48223	301	9	.	.	PUNCT
cjfa-48223	302	1	new	new	PROPN
cjfa-48223	302	2	york	york	PROPN
cjfa-48223	302	3	:	:	PUNCT
cjfa-48223	302	4	free	free	ADJ
cjfa-48223	302	5	press	press	NOUN
cjfa-48223	302	6	.	.	PUNCT
cjfa-48223	303	1	cooper	cooper	PROPN
cjfa-48223	303	2	,	,	PUNCT
cjfa-48223	303	3	r.w	r.w	PROPN
cjfa-48223	303	4	.	.	PROPN
cjfa-48223	303	5	,	,	PUNCT
cjfa-48223	303	6	&	&	CCONJ
cjfa-48223	303	7	frank	frank	PROPN
cjfa-48223	303	8	,	,	PUNCT
cjfa-48223	303	9	g.l	g.l	PROPN
cjfa-48223	303	10	.	.	PROPN
cjfa-48223	303	11	(	(	PUNCT
cjfa-48223	303	12	2001	2001	NUM
cjfa-48223	303	13	)	)	PUNCT
cjfa-48223	303	14	.	.	PUNCT
cjfa-48223	304	1	key	key	ADJ
cjfa-48223	304	2	ethical	ethical	ADJ
cjfa-48223	304	3	issues	issue	NOUN
cjfa-48223	304	4	facing	face	VERB
cjfa-48223	304	5	the	the	DET
cjfa-48223	304	6	property	property	NOUN
cjfa-48223	304	7	and	and	CCONJ
cjfa-48223	304	8	casualty	casualty	NOUN
cjfa-48223	304	9	insurance	insurance	NOUN
cjfa-48223	304	10	:	:	PUNCT
cjfa-48223	304	11	has	have	VERB
cjfa-48223	304	12	a	a	DET
cjfa-48223	304	13	decade	decade	NOUN
cjfa-48223	304	14	made	make	VERB
cjfa-48223	304	15	a	a	DET
cjfa-48223	304	16	difference	difference	NOUN
cjfa-48223	304	17	?	?	PUNCT
cjfa-48223	305	1	cpcu	cpcu	PROPN
cjfa-48223	305	2	journal	journal	PROPN
cjfa-48223	305	3	,	,	PUNCT
cjfa-48223	305	4	54(2	54(2	NUM
cjfa-48223	305	5	)	)	PUNCT
cjfa-48223	305	6	,	,	PUNCT
cjfa-48223	305	7	99	99	NUM
cjfa-48223	305	8	-	-	SYM
cjfa-48223	305	9	111	111	NUM
cjfa-48223	305	10	.	.	PUNCT
cjfa-48223	306	1	cristea	cristea	NOUN
cjfa-48223	306	2	,	,	PUNCT
cjfa-48223	306	3	m.	m.	NOUN
cjfa-48223	306	4	,	,	PUNCT
cjfa-48223	306	5	marcu	marcu	NOUN
cjfa-48223	306	6	,	,	PUNCT
cjfa-48223	306	7	n.	n.	NOUN
cjfa-48223	306	8	,	,	PUNCT
cjfa-48223	306	9	&	&	CCONJ
cjfa-48223	306	10	carstina	carstina	PROPN
cjfa-48223	306	11	,	,	PUNCT
cjfa-48223	306	12	s.	s.	PROPN
cjfa-48223	306	13	(	(	PUNCT
cjfa-48223	306	14	2014	2014	NUM
cjfa-48223	306	15	)	)	PUNCT
cjfa-48223	306	16	.	.	PUNCT
cjfa-48223	307	1	the	the	DET
cjfa-48223	307	2	relationship	relationship	NOUN
cjfa-48223	307	3	between	between	ADP
cjfa-48223	307	4	insurance	insurance	NOUN
cjfa-48223	307	5	and	and	CCONJ
cjfa-48223	307	6	economic	economic	ADJ
cjfa-48223	307	7	growth	growth	NOUN
cjfa-48223	307	8	in	in	ADP
cjfa-48223	307	9	romania	romania	PROPN
cjfa-48223	307	10	compared	compare	VERB
cjfa-48223	307	11	to	to	ADP
cjfa-48223	307	12	the	the	DET
cjfa-48223	307	13	main	main	ADJ
cjfa-48223	307	14	results	result	NOUN
cjfa-48223	307	15	in	in	ADP
cjfa-48223	307	16	europe	europe	PROPN
cjfa-48223	307	17	–	–	PUNCT
cjfa-48223	307	18	a	a	DET
cjfa-48223	307	19	theoretical	theoretical	ADJ
cjfa-48223	307	20	and	and	CCONJ
cjfa-48223	307	21	empirical	empirical	ADJ
cjfa-48223	307	22	analysis	analysis	NOUN
cjfa-48223	307	23	.	.	PUNCT
cjfa-48223	308	1	procedia	procedia	NOUN
cjfa-48223	308	2	economics	economic	NOUN
cjfa-48223	308	3	and	and	CCONJ
cjfa-48223	308	4	finance	finance	NOUN
cjfa-48223	308	5	,	,	PUNCT
cjfa-48223	308	6	8	8	NUM
cjfa-48223	308	7	,	,	PUNCT
cjfa-48223	308	8	226	226	NUM
cjfa-48223	308	9	-	-	SYM
cjfa-48223	308	10	235	235	NUM
cjfa-48223	308	11	.	.	PUNCT
cjfa-48223	309	1	cronin	cronin	PROPN
cjfa-48223	309	2	jr	jr	PROPN
cjfa-48223	309	3	,	,	PUNCT
cjfa-48223	309	4	j.j	j.j	PROPN
cjfa-48223	309	5	.	.	PROPN
cjfa-48223	309	6	,	,	PUNCT
cjfa-48223	309	7	&	&	CCONJ
cjfa-48223	309	8	taylor	taylor	PROPN
cjfa-48223	309	9	,	,	PUNCT
cjfa-48223	309	10	s.a	s.a	PROPN
cjfa-48223	309	11	.	.	PROPN
cjfa-48223	309	12	(	(	PUNCT
cjfa-48223	309	13	1992	1992	NUM
cjfa-48223	309	14	)	)	PUNCT
cjfa-48223	309	15	.	.	PUNCT
cjfa-48223	310	1	measuring	measure	VERB
cjfa-48223	310	2	service	service	NOUN
cjfa-48223	310	3	quality	quality	NOUN
cjfa-48223	310	4	:	:	PUNCT
cjfa-48223	310	5	a	a	DET
cjfa-48223	310	6	reexamination	reexamination	NOUN
cjfa-48223	310	7	and	and	CCONJ
cjfa-48223	310	8	extension	extension	NOUN
cjfa-48223	310	9	.	.	PUNCT
cjfa-48223	311	1	the	the	DET
cjfa-48223	311	2	journal	journal	NOUN
cjfa-48223	311	3	of	of	ADP
cjfa-48223	311	4	marketing	marketing	NOUN
cjfa-48223	311	5	,	,	PUNCT
cjfa-48223	311	6	56(7	56(7	NUM
cjfa-48223	311	7	)	)	PUNCT
cjfa-48223	311	8	,	,	PUNCT
cjfa-48223	311	9	55	55	NUM
cjfa-48223	311	10	-	-	SYM
cjfa-48223	311	11	68	68	NUM
cjfa-48223	311	12	.	.	PUNCT
cjfa-48223	312	1	https://doi.org/10.1177/	https://doi.org/10.1177/	PROPN
cjfa-48223	312	2	00222429920560030	00222429920560030	NUM
cjfa-48223	312	3	.	.	PUNCT
cjfa-48223	313	1	fitch	fitch	NOUN
cjfa-48223	313	2	ratings	rating	NOUN
cjfa-48223	313	3	(	(	PUNCT
cjfa-48223	313	4	2022	2022	NUM
cjfa-48223	313	5	)	)	PUNCT
cjfa-48223	313	6	.	.	PUNCT
cjfa-48223	314	1	turkish	turkish	ADJ
cjfa-48223	314	2	insurers	insurer	NOUN
cjfa-48223	314	3	are	be	AUX
cjfa-48223	314	4	under	under	ADP
cjfa-48223	314	5	severe	severe	ADJ
cjfa-48223	314	6	strain	strain	NOUN
cjfa-48223	314	7	,	,	PUNCT
cjfa-48223	314	8	https://www.fitchratings	https://www.fitchrating	NOUN
cjfa-48223	314	9	.	.	PUNCT
cjfa-48223	314	10	com	com	NOUN
cjfa-48223	314	11	/	/	SYM
cjfa-48223	314	12	research	research	NOUN
cjfa-48223	314	13	/	/	SYM
cjfa-48223	314	14	insurance	insurance	NOUN
cjfa-48223	314	15	/	/	SYM
cjfa-48223	314	16	turkish	turkish	ADJ
cjfa-48223	314	17	-	-	PUNCT
cjfa-48223	314	18	insurers	insurer	NOUN
cjfa-48223	314	19	-	-	PUNCT
cjfa-48223	314	20	are	be	AUX
cjfa-48223	314	21	-	-	PUNCT
cjfa-48223	314	22	under	under	ADP
cjfa-48223	314	23	-	-	PUNCT
cjfa-48223	314	24	severe	severe	NOUN
cjfa-48223	314	25	-	-	PUNCT
cjfa-48223	314	26	strain-20	strain-20	NOUN
cjfa-48223	314	27	-	-	PUNCT
cjfa-48223	314	28	06	06	NUM
cjfa-48223	314	29	-	-	PUNCT
cjfa-48223	314	30	2022	2022	NUM
cjfa-48223	314	31	-	-	SYM
cjfa-48223	314	32	1	1	NUM
cjfa-48223	314	33	(	(	PUNCT
cjfa-48223	314	34	accessed	access	VERB
cjfa-48223	314	35	:	:	PUNCT
cjfa-48223	314	36	22.10	22.10	NUM
cjfa-48223	314	37	.	.	NOUN
cjfa-48223	314	38	2023	2023	NUM
cjfa-48223	314	39	)	)	PUNCT
cjfa-48223	314	40	.	.	PUNCT
cjfa-48223	315	1	fogli	fogli	PROPN
cjfa-48223	315	2	,	,	PUNCT
cjfa-48223	315	3	l.	l.	PROPN
cjfa-48223	315	4	(	(	PUNCT
cjfa-48223	315	5	2006	2006	NUM
cjfa-48223	315	6	)	)	PUNCT
cjfa-48223	315	7	.	.	PUNCT
cjfa-48223	316	1	what	what	PRON
cjfa-48223	316	2	we	we	PRON
cjfa-48223	316	3	need	need	VERB
cjfa-48223	316	4	to	to	PART
cjfa-48223	316	5	know	know	VERB
cjfa-48223	316	6	to	to	PART
cjfa-48223	316	7	develop	develop	VERB
cjfa-48223	316	8	strategies	strategy	NOUN
cjfa-48223	316	9	and	and	CCONJ
cjfa-48223	316	10	tactics	tactic	NOUN
cjfa-48223	316	11	to	to	PART
cjfa-48223	316	12	improve	improve	VERB
cjfa-48223	316	13	service	service	NOUN
cjfa-48223	316	14	delivery	delivery	NOUN
cjfa-48223	316	15	.	.	PUNCT
cjfa-48223	317	1	customer	customer	NOUN
cjfa-48223	317	2	service	service	NOUN
cjfa-48223	317	3	delivery	delivery	NOUN
cjfa-48223	317	4	:	:	PUNCT
cjfa-48223	317	5	research	research	NOUN
cjfa-48223	317	6	and	and	CCONJ
cjfa-48223	317	7	best	good	ADJ
cjfa-48223	317	8	practices	practice	NOUN
cjfa-48223	317	9	,	,	PUNCT
cjfa-48223	317	10	264	264	NUM
cjfa-48223	317	11	-	-	SYM
cjfa-48223	317	12	301	301	NUM
cjfa-48223	317	13	.	.	PUNCT
cjfa-48223	318	1	friedman	friedman	PROPN
cjfa-48223	318	2	,	,	PUNCT
cjfa-48223	318	3	s.	s.	PROPN
cjfa-48223	318	4	(	(	PUNCT
cjfa-48223	318	5	2001a	2001a	NUM
cjfa-48223	318	6	)	)	PUNCT
cjfa-48223	318	7	.	.	PUNCT
cjfa-48223	319	1	rims	rims	PROPN
cjfa-48223	319	2	plans	plan	NOUN
cjfa-48223	319	3	to	to	PART
cjfa-48223	319	4	have	have	AUX
cjfa-48223	319	5	third	third	ADJ
cjfa-48223	319	6	quality	quality	NOUN
cjfa-48223	319	7	score	score	NOUN
cjfa-48223	319	8	-	-	PUNCT
cjfa-48223	319	9	card	card	NOUN
cjfa-48223	319	10	published	publish	VERB
cjfa-48223	319	11	in	in	ADP
cjfa-48223	319	12	2002	2002	NUM
cjfa-48223	319	13	.	.	PUNCT
cjfa-48223	320	1	national	national	ADJ
cjfa-48223	320	2	underwriter	underwriter	NOUN
cjfa-48223	320	3	,	,	PUNCT
cjfa-48223	320	4	105(18	105(18	NUM
cjfa-48223	320	5	)	)	PUNCT
cjfa-48223	320	6	,	,	PUNCT
cjfa-48223	320	7	3	3	NUM
cjfa-48223	320	8	-	-	SYM
cjfa-48223	320	9	22	22	NUM
cjfa-48223	320	10	.	.	PUNCT
cjfa-48223	321	1	friedman	friedman	PROPN
cjfa-48223	321	2	,	,	PUNCT
cjfa-48223	321	3	s.	s.	PROPN
cjfa-48223	321	4	(	(	PUNCT
cjfa-48223	321	5	2001b	2001b	NUM
cjfa-48223	321	6	)	)	PUNCT
cjfa-48223	321	7	.	.	PUNCT
cjfa-48223	322	1	rims	rims	PROPN
cjfa-48223	322	2	launches	launch	VERB
cjfa-48223	322	3	quality	quality	NOUN
cjfa-48223	322	4	process	process	NOUN
cjfa-48223	322	5	.	.	PUNCT
cjfa-48223	323	1	national	national	ADJ
cjfa-48223	323	2	underwriter	underwriter	NOUN
cjfa-48223	323	3	,	,	PUNCT
cjfa-48223	323	4	105(19	105(19	NUM
cjfa-48223	323	5	)	)	PUNCT
cjfa-48223	323	6	,	,	PUNCT
cjfa-48223	323	7	3	3	NUM
cjfa-48223	323	8	-	-	SYM
cjfa-48223	323	9	29	29	NUM
cjfa-48223	323	10	.	.	PUNCT
cjfa-48223	324	1	https://doi.org/10.2307/1252310	https://doi.org/10.2307/1252310	NOUN
cjfa-48223	325	1	http://www.tokathaber.com.tr/sektore-karsi-guven-sorunu-var/12287/	http://www.tokathaber.com.tr/sektore-karsi-guven-sorunu-var/12287/	NOUN
cjfa-48223	326	1	http://www.tokathaber.com.tr/sektore-karsi-guven-sorunu-var/12287/	http://www.tokathaber.com.tr/sektore-karsi-guven-sorunu-var/12287/	NOUN
cjfa-48223	326	2	https://doi.org/10.1177/00222429920560030	https://doi.org/10.1177/00222429920560030	NOUN
cjfa-48223	326	3	https://doi.org/10.1177/00222429920560030	https://doi.org/10.1177/00222429920560030	NOUN
cjfa-48223	326	4	service	service	NOUN
cjfa-48223	326	5	trust	trust	NOUN
cjfa-48223	326	6	,	,	PUNCT
cjfa-48223	326	7	loyalty	loyalty	NOUN
cjfa-48223	326	8	,	,	PUNCT
cjfa-48223	326	9	and	and	CCONJ
cjfa-48223	326	10	satisfaction	satisfaction	NOUN
cjfa-48223	326	11	…	…	PUNCT
cjfa-48223	326	12	2525	2525	NUM
cjfa-48223	326	13	gopalkrishna	gopalkrishna	VERB
cjfa-48223	326	14	,	,	PUNCT
cjfa-48223	326	15	b.	b.	PROPN
cjfa-48223	326	16	,	,	PUNCT
cjfa-48223	326	17	rodrigues	rodrigues	PROPN
cjfa-48223	326	18	,	,	PUNCT
cjfa-48223	326	19	l.l	l.l	PROPN
cjfa-48223	326	20	.	.	PROPN
cjfa-48223	326	21	,	,	PUNCT
cjfa-48223	326	22	&	&	CCONJ
cjfa-48223	326	23	varambally	varambally	ADV
cjfa-48223	326	24	,	,	PUNCT
cjfa-48223	326	25	k.v.m	k.v.m	NOUN
cjfa-48223	326	26	.	.	PUNCT
cjfa-48223	327	1	(	(	PUNCT
cjfa-48223	327	2	2008	2008	NUM
cjfa-48223	327	3	)	)	PUNCT
cjfa-48223	327	4	.	.	PUNCT
cjfa-48223	328	1	service	service	NOUN
cjfa-48223	328	2	quality	quality	NOUN
cjfa-48223	328	3	in	in	ADP
cjfa-48223	328	4	general	general	ADJ
cjfa-48223	328	5	insurance	insurance	NOUN
cjfa-48223	328	6	sector	sector	NOUN
cjfa-48223	328	7	:	:	PUNCT
cjfa-48223	328	8	an	an	DET
cjfa-48223	328	9	empirical	empirical	ADJ
cjfa-48223	328	10	study	study	NOUN
cjfa-48223	328	11	.	.	PUNCT
cjfa-48223	329	1	indian	indian	PROPN
cjfa-48223	329	2	journal	journal	PROPN
cjfa-48223	329	3	of	of	ADP
cjfa-48223	329	4	industrial	industrial	ADJ
cjfa-48223	329	5	relations	relation	NOUN
cjfa-48223	329	6	,	,	PUNCT
cjfa-48223	329	7	44(1	44(1	PROPN
cjfa-48223	329	8	)	)	PUNCT
cjfa-48223	329	9	,	,	PUNCT
cjfa-48223	329	10	49	49	NUM
cjfa-48223	329	11	-	-	SYM
cjfa-48223	329	12	61	61	NUM
cjfa-48223	329	13	.	.	PUNCT
cjfa-48223	330	1	guiso	guiso	PROPN
cjfa-48223	330	2	,	,	PUNCT
cjfa-48223	330	3	l.	l.	PROPN
cjfa-48223	330	4	(	(	PUNCT
cjfa-48223	330	5	2021	2021	NUM
cjfa-48223	330	6	)	)	PUNCT
cjfa-48223	330	7	.	.	PUNCT
cjfa-48223	331	1	trust	trust	NOUN
cjfa-48223	331	2	and	and	CCONJ
cjfa-48223	331	3	insurance	insurance	NOUN
cjfa-48223	331	4	.	.	PUNCT
cjfa-48223	332	1	the	the	DET
cjfa-48223	332	2	geneva	geneva	PROPN
cjfa-48223	332	3	papers	paper	NOUN
cjfa-48223	332	4	on	on	ADP
cjfa-48223	332	5	risk	risk	NOUN
cjfa-48223	332	6	and	and	CCONJ
cjfa-48223	332	7	insurance	insurance	NOUN
cjfa-48223	332	8	-	-	PUNCT
cjfa-48223	332	9	issues	issue	NOUN
cjfa-48223	332	10	and	and	CCONJ
cjfa-48223	332	11	practice	practice	NOUN
cjfa-48223	332	12	,	,	PUNCT
cjfa-48223	332	13	46(4	46(4	NOUN
cjfa-48223	332	14	)	)	PUNCT
cjfa-48223	332	15	,	,	PUNCT
cjfa-48223	332	16	509	509	NUM
cjfa-48223	332	17	-	-	SYM
cjfa-48223	332	18	512	512	NUM
cjfa-48223	332	19	.	.	PUNCT
cjfa-48223	333	1	hair	hair	NOUN
cjfa-48223	333	2	,	,	PUNCT
cjfa-48223	333	3	j.f	j.f	PROPN
cjfa-48223	333	4	.	.	PROPN
cjfa-48223	333	5	,	,	PUNCT
cjfa-48223	333	6	black	black	ADJ
cjfa-48223	333	7	,	,	PUNCT
cjfa-48223	333	8	w.c	w.c	PROPN
cjfa-48223	333	9	.	.	PROPN
cjfa-48223	333	10	,	,	PUNCT
cjfa-48223	333	11	babin	babin	PROPN
cjfa-48223	333	12	,	,	PUNCT
cjfa-48223	333	13	b.j	b.j	PROPN
cjfa-48223	333	14	.	.	PROPN
cjfa-48223	333	15	,	,	PUNCT
cjfa-48223	333	16	anderson	anderson	PROPN
cjfa-48223	333	17	,	,	PUNCT
cjfa-48223	333	18	r.e	r.e	PROPN
cjfa-48223	333	19	.	.	PROPN
cjfa-48223	333	20	,	,	PUNCT
cjfa-48223	333	21	&	&	CCONJ
cjfa-48223	333	22	tatham	tatham	PROPN
cjfa-48223	333	23	,	,	PUNCT
cjfa-48223	333	24	r.l	r.l	PROPN
cjfa-48223	333	25	.	.	PROPN
cjfa-48223	333	26	(	(	PUNCT
cjfa-48223	333	27	2006	2006	NUM
cjfa-48223	333	28	)	)	PUNCT
cjfa-48223	333	29	.	.	PUNCT
cjfa-48223	334	1	multivariate	multivariate	NOUN
cjfa-48223	334	2	data	datum	NOUN
cjfa-48223	334	3	analysis	analysis	NOUN
cjfa-48223	334	4	,	,	PUNCT
cjfa-48223	334	5	new	new	PROPN
cjfa-48223	334	6	jersey	jersey	PROPN
cjfa-48223	334	7	:	:	PUNCT
cjfa-48223	334	8	prentice	prentice	NOUN
cjfa-48223	334	9	-	-	PUNCT
cjfa-48223	334	10	hall	hall	NOUN
cjfa-48223	334	11	.	.	PUNCT
cjfa-48223	335	1	hair	hair	NOUN
cjfa-48223	335	2	,	,	PUNCT
cjfa-48223	335	3	j.f.jr	j.f.jr	PROPN
cjfa-48223	335	4	.	.	PROPN
cjfa-48223	335	5	,	,	PUNCT
cjfa-48223	335	6	anderson	anderson	PROPN
cjfa-48223	335	7	,	,	PUNCT
cjfa-48223	335	8	r.e	r.e	PROPN
cjfa-48223	335	9	.	.	PROPN
cjfa-48223	335	10	,	,	PUNCT
cjfa-48223	335	11	tahtam	tahtam	PROPN
cjfa-48223	335	12	,	,	PUNCT
cjfa-48223	335	13	r.l	r.l	PROPN
cjfa-48223	335	14	.	.	PROPN
cjfa-48223	335	15	,	,	PUNCT
cjfa-48223	335	16	&	&	CCONJ
cjfa-48223	335	17	black	black	PROPN
cjfa-48223	335	18	,	,	PUNCT
cjfa-48223	335	19	w.c	w.c	PROPN
cjfa-48223	335	20	.	.	PROPN
cjfa-48223	335	21	(	(	PUNCT
cjfa-48223	335	22	1998	1998	NUM
cjfa-48223	335	23	)	)	PUNCT
cjfa-48223	335	24	.	.	PUNCT
cjfa-48223	336	1	multivariate	multivariate	NOUN
cjfa-48223	336	2	data	datum	NOUN
cjfa-48223	336	3	analysis	analysis	NOUN
cjfa-48223	336	4	,	,	PUNCT
cjfa-48223	336	5	fifth	fifth	ADJ
cjfa-48223	336	6	edition	edition	NOUN
cjfa-48223	336	7	,	,	PUNCT
cjfa-48223	336	8	new	new	PROPN
cjfa-48223	336	9	jersey	jersey	PROPN
cjfa-48223	336	10	:	:	PUNCT
cjfa-48223	336	11	prentice	prentice	NOUN
cjfa-48223	336	12	-	-	PUNCT
cjfa-48223	336	13	hall	hall	NOUN
cjfa-48223	336	14	.	.	PUNCT
cjfa-48223	337	1	holliday	holliday	PROPN
cjfa-48223	337	2	,	,	PUNCT
cjfa-48223	337	3	s.	s.	PROPN
cjfa-48223	337	4	,	,	PUNCT
cjfa-48223	337	5	remizova	remizova	VERB
cjfa-48223	337	6	,	,	PUNCT
cjfa-48223	337	7	i.	i.	PROPN
cjfa-48223	337	8	,	,	PUNCT
cjfa-48223	337	9	&	&	CCONJ
cjfa-48223	337	10	stewart	stewart	PROPN
cjfa-48223	337	11	,	,	PUNCT
cjfa-48223	337	12	f.	f.	PROPN
cjfa-48223	337	13	(	(	PUNCT
cjfa-48223	337	14	2021	2021	NUM
cjfa-48223	337	15	)	)	PUNCT
cjfa-48223	337	16	.	.	PUNCT
cjfa-48223	338	1	developing	develop	VERB
cjfa-48223	338	2	insurance	insurance	NOUN
cjfa-48223	338	3	markets	market	NOUN
cjfa-48223	338	4	:	:	PUNCT
cjfa-48223	338	5	the	the	DET
cjfa-48223	338	6	insurance	insurance	NOUN
cjfa-48223	338	7	sector	sector	NOUN
cjfa-48223	338	8	’s	’s	PART
cjfa-48223	338	9	contribution	contribution	NOUN
cjfa-48223	338	10	to	to	ADP
cjfa-48223	338	11	the	the	DET
cjfa-48223	338	12	sustainable	sustainable	ADJ
cjfa-48223	338	13	development	development	NOUN
cjfa-48223	338	14	goals	goal	NOUN
cjfa-48223	338	15	.	.	PUNCT
cjfa-48223	339	1	world	world	PROPN
cjfa-48223	339	2	bank	bank	PROPN
cjfa-48223	339	3	,	,	PUNCT
cjfa-48223	339	4	washington	washington	PROPN
cjfa-48223	339	5	,	,	PUNCT
cjfa-48223	339	6	dc	dc	PROPN
cjfa-48223	339	7	,	,	PUNCT
cjfa-48223	339	8	http://hdl.handle.net/10986/36353	http://hdl.handle.net/10986/36353	PROPN
cjfa-48223	339	9	(	(	PUNCT
cjfa-48223	339	10	accessed	access	VERB
cjfa-48223	339	11	:	:	PUNCT
cjfa-48223	339	12	22.10	22.10	NUM
cjfa-48223	339	13	.	.	NOUN
cjfa-48223	339	14	2023	2023	NUM
cjfa-48223	339	15	)	)	PUNCT
cjfa-48223	339	16	.	.	PUNCT
cjfa-48223	340	1	joseph	joseph	PROPN
cjfa-48223	340	2	,	,	PUNCT
cjfa-48223	340	3	m.	m.	NOUN
cjfa-48223	340	4	,	,	PUNCT
cjfa-48223	340	5	stone	stone	NOUN
cjfa-48223	340	6	,	,	PUNCT
cjfa-48223	340	7	g.	g.	PROPN
cjfa-48223	340	8	,	,	PUNCT
cjfa-48223	340	9	&	&	CCONJ
cjfa-48223	340	10	anderson	anderson	PROPN
cjfa-48223	340	11	,	,	PUNCT
cjfa-48223	340	12	k.	k.	PROPN
cjfa-48223	340	13	(	(	PUNCT
cjfa-48223	340	14	2003	2003	NUM
cjfa-48223	340	15	)	)	PUNCT
cjfa-48223	340	16	.	.	PUNCT
cjfa-48223	341	1	insurance	insurance	NOUN
cjfa-48223	341	2	customers	customer	NOUN
cjfa-48223	341	3	’	'	PUNCT
cjfa-48223	341	4	assessment	assessment	NOUN
cjfa-48223	341	5	of	of	ADP
cjfa-48223	341	6	service	service	NOUN
cjfa-48223	341	7	quality	quality	NOUN
cjfa-48223	341	8	:	:	PUNCT
cjfa-48223	341	9	a	a	DET
cjfa-48223	341	10	critical	critical	ADJ
cjfa-48223	341	11	evaluation	evaluation	NOUN
cjfa-48223	341	12	.	.	PUNCT
cjfa-48223	342	1	journal	journal	NOUN
cjfa-48223	342	2	of	of	ADP
cjfa-48223	342	3	small	small	ADJ
cjfa-48223	342	4	business	business	NOUN
cjfa-48223	342	5	and	and	CCONJ
cjfa-48223	342	6	enterprise	enterprise	NOUN
cjfa-48223	342	7	development	development	NOUN
cjfa-48223	342	8	,	,	PUNCT
cjfa-48223	342	9	10(1	10(1	NUM
cjfa-48223	342	10	)	)	PUNCT
cjfa-48223	342	11	,	,	PUNCT
cjfa-48223	342	12	81	81	NUM
cjfa-48223	342	13	-	-	SYM
cjfa-48223	342	14	92	92	NUM
cjfa-48223	342	15	.	.	PUNCT
cjfa-48223	343	1	https://doi.org/10.1108/14626000310461222	https://doi.org/10.1108/14626000310461222	NOUN
cjfa-48223	343	2	.	.	PUNCT
cjfa-48223	344	1	karaman	karaman	PROPN
cjfa-48223	344	2	,	,	PUNCT
cjfa-48223	344	3	d.	d.	PROPN
cjfa-48223	344	4	(	(	PUNCT
cjfa-48223	344	5	2021	2021	NUM
cjfa-48223	344	6	)	)	PUNCT
cjfa-48223	344	7	.	.	PUNCT
cjfa-48223	345	1	the	the	DET
cjfa-48223	345	2	effect	effect	NOUN
cjfa-48223	345	3	of	of	ADP
cjfa-48223	345	4	relationship	relationship	NOUN
cjfa-48223	345	5	marketing	marketing	NOUN
cjfa-48223	345	6	on	on	ADP
cjfa-48223	345	7	customer	customer	NOUN
cjfa-48223	345	8	satisfaction	satisfaction	NOUN
cjfa-48223	345	9	in	in	ADP
cjfa-48223	345	10	insurance	insurance	NOUN
cjfa-48223	345	11	agencies	agency	NOUN
cjfa-48223	345	12	.	.	PUNCT
cjfa-48223	346	1	business	business	NOUN
cjfa-48223	346	2	&	&	CCONJ
cjfa-48223	346	3	management	management	PROPN
cjfa-48223	346	4	studies	study	NOUN
cjfa-48223	346	5	:	:	PUNCT
cjfa-48223	346	6	an	an	DET
cjfa-48223	346	7	international	international	ADJ
cjfa-48223	346	8	journal	journal	NOUN
cjfa-48223	346	9	,	,	PUNCT
cjfa-48223	346	10	9(4	9(4	NUM
cjfa-48223	346	11	)	)	PUNCT
cjfa-48223	346	12	,	,	PUNCT
cjfa-48223	346	13	1300	1300	NUM
cjfa-48223	346	14	-	-	SYM
cjfa-48223	346	15	1314	1314	NUM
cjfa-48223	346	16	.	.	PUNCT
cjfa-48223	347	1	kassim	kassim	PROPN
cjfa-48223	347	2	,	,	PUNCT
cjfa-48223	347	3	n.	n.	PROPN
cjfa-48223	347	4	,	,	PUNCT
cjfa-48223	347	5	&	&	CCONJ
cjfa-48223	347	6	asiah	asiah	PROPN
cjfa-48223	347	7	abdullah	abdullah	PROPN
cjfa-48223	347	8	,	,	PUNCT
cjfa-48223	347	9	n.	n.	PROPN
cjfa-48223	347	10	(	(	PUNCT
cjfa-48223	347	11	2010	2010	NUM
cjfa-48223	347	12	)	)	PUNCT
cjfa-48223	347	13	.	.	PUNCT
cjfa-48223	348	1	the	the	DET
cjfa-48223	348	2	effect	effect	NOUN
cjfa-48223	348	3	of	of	ADP
cjfa-48223	348	4	perceived	perceive	VERB
cjfa-48223	348	5	service	service	NOUN
cjfa-48223	348	6	quality	quality	NOUN
cjfa-48223	348	7	dimensions	dimension	NOUN
cjfa-48223	348	8	on	on	ADP
cjfa-48223	348	9	customer	customer	NOUN
cjfa-48223	348	10	satisfaction	satisfaction	NOUN
cjfa-48223	348	11	,	,	PUNCT
cjfa-48223	348	12	trust	trust	NOUN
cjfa-48223	348	13	,	,	PUNCT
cjfa-48223	348	14	and	and	CCONJ
cjfa-48223	348	15	loyalty	loyalty	NOUN
cjfa-48223	348	16	in	in	ADP
cjfa-48223	348	17	e	e	NOUN
cjfa-48223	348	18	-	-	NOUN
cjfa-48223	348	19	commerce	commerce	NOUN
cjfa-48223	348	20	settings	setting	NOUN
cjfa-48223	348	21	:	:	PUNCT
cjfa-48223	348	22	a	a	DET
cjfa-48223	348	23	cross	cross	ADJ
cjfa-48223	348	24	cultural	cultural	ADJ
cjfa-48223	348	25	analysis	analysis	NOUN
cjfa-48223	348	26	.	.	PUNCT
cjfa-48223	349	1	asia	asia	PROPN
cjfa-48223	349	2	pacific	pacific	PROPN
cjfa-48223	349	3	journal	journal	PROPN
cjfa-48223	349	4	of	of	ADP
cjfa-48223	349	5	marketing	marketing	NOUN
cjfa-48223	349	6	and	and	CCONJ
cjfa-48223	349	7	logistics	logistic	NOUN
cjfa-48223	349	8	,	,	PUNCT
cjfa-48223	349	9	22(3	22(3	NUM
cjfa-48223	349	10	)	)	PUNCT
cjfa-48223	349	11	,	,	PUNCT
cjfa-48223	349	12	351	351	NUM
cjfa-48223	349	13	-	-	SYM
cjfa-48223	349	14	371	371	NUM
cjfa-48223	349	15	.	.	PUNCT
cjfa-48223	350	1	kiran	kiran	PROPN
cjfa-48223	350	2	,	,	PUNCT
cjfa-48223	350	3	k.	k.	PROPN
cjfa-48223	350	4	,	,	PUNCT
cjfa-48223	350	5	&	&	CCONJ
cjfa-48223	350	6	diljit	diljit	PROPN
cjfa-48223	350	7	,	,	PUNCT
cjfa-48223	350	8	s.	s.	PROPN
cjfa-48223	350	9	(	(	PUNCT
cjfa-48223	350	10	2017	2017	NUM
cjfa-48223	350	11	)	)	PUNCT
cjfa-48223	350	12	.	.	PUNCT
cjfa-48223	351	1	antecedents	antecedent	NOUN
cjfa-48223	351	2	of	of	ADP
cjfa-48223	351	3	customer	customer	NOUN
cjfa-48223	351	4	loyalty	loyalty	NOUN
cjfa-48223	351	5	:	:	PUNCT
cjfa-48223	351	6	does	do	AUX
cjfa-48223	351	7	service	service	NOUN
cjfa-48223	351	8	quality	quality	NOUN
cjfa-48223	351	9	suffice	suffice	NOUN
cjfa-48223	351	10	?	?	PUNCT
cjfa-48223	352	1	malaysian	malaysian	ADJ
cjfa-48223	352	2	journal	journal	PROPN
cjfa-48223	352	3	of	of	ADP
cjfa-48223	352	4	library	library	PROPN
cjfa-48223	352	5	&	&	CCONJ
cjfa-48223	352	6	information	information	NOUN
cjfa-48223	352	7	science	science	NOUN
cjfa-48223	352	8	,	,	PUNCT
cjfa-48223	352	9	16(2	16(2	NUM
cjfa-48223	352	10	)	)	PUNCT
cjfa-48223	352	11	,	,	PUNCT
cjfa-48223	352	12	95	95	NUM
cjfa-48223	352	13	-	-	SYM
cjfa-48223	352	14	113	113	NUM
cjfa-48223	352	15	.	.	PUNCT
cjfa-48223	353	1	oecd	oecd	PROPN
cjfa-48223	353	2	(	(	PUNCT
cjfa-48223	353	3	2021	2021	NUM
cjfa-48223	353	4	)	)	PUNCT
cjfa-48223	353	5	.	.	PUNCT
cjfa-48223	354	1	education	education	NOUN
cjfa-48223	354	2	at	at	ADP
cjfa-48223	354	3	a	a	DET
cjfa-48223	354	4	glance	glance	NOUN
cjfa-48223	354	5	2021	2021	NUM
cjfa-48223	354	6	oecd	oecd	NOUN
cjfa-48223	354	7	indicators	indicator	NOUN
cjfa-48223	354	8	,	,	PUNCT
cjfa-48223	354	9	https://www.oecd	https://www.oecd	NOUN
cjfa-48223	354	10	-	-	ADJ
cjfa-48223	354	11	ilibrary	ilibrary	ADJ
cjfa-48223	354	12	.	.	PUNCT
cjfa-48223	355	1	org	org	ADJ
cjfa-48223	355	2	/	/	SYM
cjfa-48223	355	3	docserver	docserver	NOUN
cjfa-48223	355	4	/	/	SYM
cjfa-48223	355	5	b35a14e5	b35a14e5	NOUN
cjfa-48223	355	6	-	-	PUNCT
cjfa-48223	355	7	en.pdf	en.pdf	NOUN
cjfa-48223	355	8	(	(	PUNCT
cjfa-48223	355	9	accessed	access	VERB
cjfa-48223	355	10	:	:	PUNCT
cjfa-48223	355	11	20.08	20.08	NUM
cjfa-48223	355	12	.	.	PUNCT
cjfa-48223	355	13	2023	2023	NUM
cjfa-48223	355	14	)	)	PUNCT
cjfa-48223	355	15	.	.	PUNCT
cjfa-48223	356	1	ozudogru	ozudogru	PROPN
cjfa-48223	356	2	,	,	PUNCT
cjfa-48223	356	3	h.	h.	PROPN
cjfa-48223	356	4	(	(	PUNCT
cjfa-48223	356	5	2017	2017	NUM
cjfa-48223	356	6	)	)	PUNCT
cjfa-48223	356	7	.	.	PUNCT
cjfa-48223	357	1	türkiye	türkiye	PROPN
cjfa-48223	357	2	sigortacılık	sigortacılık	PROPN
cjfa-48223	357	3	sektörünün	sektörünün	PROPN
cjfa-48223	357	4	değerlendirilmesi	değerlendirilmesi	PROPN
cjfa-48223	357	5	.	.	PUNCT
cjfa-48223	358	1	bankacılık	bankacılık	NOUN
cjfa-48223	358	2	 	 	SPACE
cjfa-48223	358	3	ve	ve	AUX
cjfa-48223	358	4	  	  	SPACE
cjfa-48223	358	5	finansal	finansal	NOUN
cjfa-48223	358	6	 	 	SPACE
cjfa-48223	358	7	araştırmalar	araştırmalar	ADJ
cjfa-48223	358	8	 	 	SPACE
cjfa-48223	358	9	dergisi	dergisi	PROPN
cjfa-48223	358	10	 	 	SPACE
cjfa-48223	358	11	(	(	PUNCT
cjfa-48223	358	12	bafad	bafad	ADV
cjfa-48223	358	13	)	)	PUNCT
cjfa-48223	358	14	,	,	PUNCT
cjfa-48223	358	15	4(1	4(1	NOUN
cjfa-48223	358	16	)	)	PUNCT
cjfa-48223	358	17	,	,	PUNCT
cjfa-48223	358	18	38	38	NUM
cjfa-48223	358	19	-	-	SYM
cjfa-48223	358	20	47	47	NUM
cjfa-48223	358	21	parasuraman	parasuraman	NOUN
cjfa-48223	358	22	,	,	PUNCT
cjfa-48223	358	23	a.	a.	PROPN
cjfa-48223	358	24	,	,	PUNCT
cjfa-48223	358	25	zeithaml	zeithaml	PROPN
cjfa-48223	358	26	,	,	PUNCT
cjfa-48223	358	27	v.a	v.a	PROPN
cjfa-48223	358	28	.	.	PROPN
cjfa-48223	358	29	,	,	PUNCT
cjfa-48223	358	30	&	&	CCONJ
cjfa-48223	358	31	berry	berry	PROPN
cjfa-48223	358	32	,	,	PUNCT
cjfa-48223	358	33	l.l	l.l	PROPN
cjfa-48223	358	34	.	.	PROPN
cjfa-48223	358	35	(	(	PUNCT
cjfa-48223	358	36	1988	1988	NUM
cjfa-48223	358	37	)	)	PUNCT
cjfa-48223	358	38	.	.	PUNCT
cjfa-48223	359	1	servqual	servqual	ADJ
cjfa-48223	359	2	:	:	PUNCT
cjfa-48223	359	3	a	a	DET
cjfa-48223	359	4	multiple	multiple	ADJ
cjfa-48223	359	5	-	-	PUNCT
cjfa-48223	359	6	item	item	NOUN
cjfa-48223	359	7	scale	scale	NOUN
cjfa-48223	359	8	for	for	ADP
cjfa-48223	359	9	measuring	measure	VERB
cjfa-48223	359	10	consumer	consumer	NOUN
cjfa-48223	359	11	perc	perc	NOUN
cjfa-48223	359	12	.	.	PUNCT
cjfa-48223	360	1	journal	journal	PROPN
cjfa-48223	360	2	of	of	ADP
cjfa-48223	360	3	retailing	retailing	NOUN
cjfa-48223	360	4	,	,	PUNCT
cjfa-48223	360	5	64(1	64(1	NUM
cjfa-48223	360	6	)	)	PUNCT
cjfa-48223	360	7	,	,	PUNCT
cjfa-48223	360	8	12	12	NUM
cjfa-48223	360	9	.	.	PUNCT
cjfa-48223	361	1	ranaweera	ranaweera	NOUN
cjfa-48223	361	2	,	,	PUNCT
cjfa-48223	361	3	c.	c.	PROPN
cjfa-48223	361	4	,	,	PUNCT
cjfa-48223	361	5	&	&	CCONJ
cjfa-48223	361	6	prabhu	prabhu	PROPN
cjfa-48223	361	7	,	,	PUNCT
cjfa-48223	361	8	j.	j.	PROPN
cjfa-48223	361	9	(	(	PUNCT
cjfa-48223	361	10	2003	2003	NUM
cjfa-48223	361	11	)	)	PUNCT
cjfa-48223	361	12	.	.	PUNCT
cjfa-48223	362	1	on	on	ADP
cjfa-48223	362	2	the	the	DET
cjfa-48223	362	3	relative	relative	ADJ
cjfa-48223	362	4	importance	importance	NOUN
cjfa-48223	362	5	of	of	ADP
cjfa-48223	362	6	customer	customer	NOUN
cjfa-48223	362	7	satisfaction	satisfaction	NOUN
cjfa-48223	362	8	and	and	CCONJ
cjfa-48223	362	9	trust	trust	NOUN
cjfa-48223	362	10	as	as	ADP
cjfa-48223	362	11	determinants	determinant	NOUN
cjfa-48223	362	12	of	of	ADP
cjfa-48223	362	13	customer	customer	NOUN
cjfa-48223	362	14	retention	retention	NOUN
cjfa-48223	362	15	and	and	CCONJ
cjfa-48223	362	16	positive	positive	ADJ
cjfa-48223	362	17	word	word	NOUN
cjfa-48223	362	18	of	of	ADP
cjfa-48223	362	19	mouth	mouth	NOUN
cjfa-48223	362	20	.	.	PUNCT
cjfa-48223	363	1	journal	journal	PROPN
cjfa-48223	363	2	of	of	ADP
cjfa-48223	363	3	targeting	targeting	NOUN
cjfa-48223	363	4	,	,	PUNCT
cjfa-48223	363	5	measurement	measurement	NOUN
cjfa-48223	363	6	and	and	CCONJ
cjfa-48223	363	7	analysis	analysis	NOUN
cjfa-48223	363	8	for	for	ADP
cjfa-48223	363	9	marketing	marketing	NOUN
cjfa-48223	363	10	,	,	PUNCT
cjfa-48223	363	11	12(1	12(1	NUM
cjfa-48223	363	12	)	)	PUNCT
cjfa-48223	363	13	,	,	PUNCT
cjfa-48223	363	14	82	82	NUM
cjfa-48223	363	15	-	-	SYM
cjfa-48223	363	16	90	90	NUM
cjfa-48223	363	17	.	.	PUNCT
cjfa-48223	364	1	reichheld	reichheld	NOUN
cjfa-48223	364	2	,	,	PUNCT
cjfa-48223	364	3	f.f	f.f	PROPN
cjfa-48223	364	4	.	.	PROPN
cjfa-48223	364	5	,	,	PUNCT
cjfa-48223	364	6	&	&	CCONJ
cjfa-48223	364	7	sasser	sasser	PROPN
cjfa-48223	364	8	,	,	PUNCT
cjfa-48223	364	9	j.	j.	PROPN
cjfa-48223	364	10	w.	w.	PROPN
cjfa-48223	364	11	(	(	PUNCT
cjfa-48223	364	12	1990	1990	NUM
cjfa-48223	364	13	)	)	PUNCT
cjfa-48223	364	14	.	.	PUNCT
cjfa-48223	365	1	zero	zero	NUM
cjfa-48223	365	2	defections	defection	NOUN
cjfa-48223	365	3	:	:	PUNCT
cjfa-48223	365	4	quality	quality	NOUN
cjfa-48223	365	5	comes	come	VERB
cjfa-48223	365	6	to	to	ADP
cjfa-48223	365	7	services	service	NOUN
cjfa-48223	365	8	.	.	PUNCT
cjfa-48223	366	1	harvard	harvard	PROPN
cjfa-48223	366	2	business	business	PROPN
cjfa-48223	366	3	review	review	PROPN
cjfa-48223	366	4	,	,	PUNCT
cjfa-48223	366	5	68(5	68(5	NUM
cjfa-48223	366	6	)	)	PUNCT
cjfa-48223	366	7	,	,	PUNCT
cjfa-48223	366	8	105	105	NUM
cjfa-48223	366	9	-	-	SYM
cjfa-48223	366	10	111	111	NUM
cjfa-48223	366	11	.	.	PUNCT
cjfa-48223	367	1	roy	roy	PROPN
cjfa-48223	367	2	,	,	PUNCT
cjfa-48223	367	3	s.	s.	PROPN
cjfa-48223	367	4	(	(	PUNCT
cjfa-48223	367	5	2012	2012	NUM
cjfa-48223	367	6	)	)	PUNCT
cjfa-48223	367	7	.	.	PUNCT
cjfa-48223	368	1	brand	brand	NOUN
cjfa-48223	368	2	loyalty	loyalty	NOUN
cjfa-48223	368	3	in	in	ADP
cjfa-48223	368	4	insurance	insurance	NOUN
cjfa-48223	368	5	companies	company	NOUN
cjfa-48223	368	6	.	.	PUNCT
cjfa-48223	369	1	journal	journal	NOUN
cjfa-48223	369	2	of	of	ADP
cjfa-48223	369	3	economic	economic	ADJ
cjfa-48223	369	4	development	development	NOUN
cjfa-48223	369	5	,	,	PUNCT
cjfa-48223	369	6	management	management	NOUN
cjfa-48223	369	7	,	,	PUNCT
cjfa-48223	369	8	it	it	PRON
cjfa-48223	369	9	,	,	PUNCT
cjfa-48223	369	10	finance	finance	NOUN
cjfa-48223	369	11	,	,	PUNCT
cjfa-48223	369	12	and	and	CCONJ
cjfa-48223	369	13	marketing	marketing	NOUN
cjfa-48223	369	14	,	,	PUNCT
cjfa-48223	369	15	4(1	4(1	NOUN
cjfa-48223	369	16	)	)	PUNCT
cjfa-48223	369	17	,	,	PUNCT
cjfa-48223	369	18	1	1	NUM
cjfa-48223	369	19	-	-	SYM
cjfa-48223	369	20	16	16	NUM
cjfa-48223	369	21	.	.	PUNCT
cjfa-48223	370	1	şentürk	şentürk	PROPN
cjfa-48223	370	2	,	,	PUNCT
cjfa-48223	370	3	f.k	f.k	PROPN
cjfa-48223	370	4	.	.	PROPN
cjfa-48223	370	5	,	,	PUNCT
cjfa-48223	370	6	&	&	CCONJ
cjfa-48223	370	7	eker	eker	PROPN
cjfa-48223	370	8	,	,	PUNCT
cjfa-48223	370	9	y.l.h.a	y.l.h.a	PROPN
cjfa-48223	370	10	.	.	PUNCT
cjfa-48223	370	11	(	(	PUNCT
cjfa-48223	370	12	2017	2017	NUM
cjfa-48223	370	13	)	)	PUNCT
cjfa-48223	370	14	.	.	PUNCT
cjfa-48223	371	1	algılanan	algılanan	PROPN
cjfa-48223	371	2	hizmet	hizmet	PROPN
cjfa-48223	371	3	kalitesinin	kalitesinin	PROPN
cjfa-48223	371	4	müşteri	müşteri	PROPN
cjfa-48223	371	5	sadakati	sadakati	PROPN
cjfa-48223	371	6	üzerine	üzerine	PROPN
cjfa-48223	371	7	etkisi	etkisi	VERB
cjfa-48223	371	8	:	:	PUNCT
cjfa-48223	371	9	kasko	kasko	PROPN
cjfa-48223	371	10	sigorta	sigorta	PROPN
cjfa-48223	371	11	müşterileri	müşterileri	PROPN
cjfa-48223	371	12	üzerine	üzerine	PROPN
cjfa-48223	371	13	bir	bir	PROPN
cjfa-48223	371	14	uygulama	uygulama	PROPN
cjfa-48223	371	15	.	.	PUNCT
cjfa-48223	372	1	uluslararası	uluslararası	PROPN
cjfa-48223	372	2	 	 	SPACE
cjfa-48223	372	3	batı	batı	PROPN
cjfa-48223	372	4	  	  	SPACE
cjfa-48223	372	5	karadeniz	karadeniz	PROPN
cjfa-48223	372	6	 	 	SPACE
cjfa-48223	372	7	sosyal	sosyal	PROPN
cjfa-48223	372	8	 	 	SPACE
cjfa-48223	372	9	ve	ve	VERB
cjfa-48223	372	10	 	 	SPACE
cjfa-48223	372	11	beşeri	beşeri	NOUN
cjfa-48223	372	12	 	 	SPACE
cjfa-48223	372	13	bilimler	bilimler	PROPN
cjfa-48223	372	14	 	 	SPACE
cjfa-48223	372	15	dergisi	dergisi	ADJ
cjfa-48223	372	16	,	,	PUNCT
cjfa-48223	372	17	1(1	1(1	NUM
cjfa-48223	372	18	)	)	PUNCT
cjfa-48223	372	19	,	,	PUNCT
cjfa-48223	372	20	54	54	NUM
cjfa-48223	372	21	-	-	SYM
cjfa-48223	372	22	74	74	NUM
cjfa-48223	372	23	.	.	PUNCT
cjfa-48223	373	1	seppänen	seppänen	PROPN
cjfa-48223	373	2	,	,	PUNCT
cjfa-48223	373	3	r.	r.	PROPN
cjfa-48223	373	4	,	,	PUNCT
cjfa-48223	373	5	blomqvist	blomqvist	NOUN
cjfa-48223	373	6	,	,	PUNCT
cjfa-48223	373	7	k.	k.	PROPN
cjfa-48223	373	8	,	,	PUNCT
cjfa-48223	373	9	&	&	CCONJ
cjfa-48223	373	10	sundqvist	sundqvist	PROPN
cjfa-48223	373	11	,	,	PUNCT
cjfa-48223	373	12	s.	s.	PROPN
cjfa-48223	373	13	(	(	PUNCT
cjfa-48223	373	14	2007	2007	NUM
cjfa-48223	373	15	)	)	PUNCT
cjfa-48223	373	16	.	.	PUNCT
cjfa-48223	374	1	measuring	measure	VERB
cjfa-48223	374	2	inter	inter	ADJ
cjfa-48223	374	3	-	-	ADJ
cjfa-48223	374	4	organizational	organizational	ADJ
cjfa-48223	374	5	trust	trust	NOUN
cjfa-48223	374	6	—	—	PUNCT
cjfa-48223	374	7	a	a	DET
cjfa-48223	374	8	critical	critical	ADJ
cjfa-48223	374	9	review	review	NOUN
cjfa-48223	374	10	of	of	ADP
cjfa-48223	374	11	the	the	DET
cjfa-48223	374	12	empirical	empirical	ADJ
cjfa-48223	374	13	research	research	NOUN
cjfa-48223	374	14	in	in	ADP
cjfa-48223	374	15	1990–2003	1990–2003	NUM
cjfa-48223	374	16	.	.	PUNCT
cjfa-48223	375	1	industrial	industrial	ADJ
cjfa-48223	375	2	marketing	marketing	NOUN
cjfa-48223	375	3	management	management	NOUN
cjfa-48223	375	4	,	,	PUNCT
cjfa-48223	375	5	36(2	36(2	NUM
cjfa-48223	375	6	)	)	PUNCT
cjfa-48223	375	7	,	,	PUNCT
cjfa-48223	375	8	249	249	NUM
cjfa-48223	375	9	-	-	SYM
cjfa-48223	375	10	265	265	NUM
cjfa-48223	375	11	.	.	PUNCT
cjfa-48223	376	1	http://hdl.handle.net/10986/36353	http://hdl.handle.net/10986/36353	PROPN
cjfa-48223	376	2	https://www.oecd-ilibrary.org/docserver/b35a14e5-en.pdf	https://www.oecd-ilibrary.org/docserver/b35a14e5-en.pdf	PROPN
cjfa-48223	376	3	https://www.oecd-ilibrary.org/docserver/b35a14e5-en.pdf	https://www.oecd-ilibrary.org/docserver/b35a14e5-en.pdf	PROPN
cjfa-48223	376	4	gaye	gaye	PROPN
cjfa-48223	376	5	acikdilli	acikdilli	PROPN
cjfa-48223	376	6	,	,	PUNCT
cjfa-48223	376	7	abdullah	abdullah	PROPN
cjfa-48223	376	8	bugra	bugra	VERB
cjfa-48223	376	9	soylu2626	soylu2626	PROPN
cjfa-48223	376	10	sirdeshmukh	sirdeshmukh	PROPN
cjfa-48223	376	11	,	,	PUNCT
cjfa-48223	376	12	d.	d.	PROPN
cjfa-48223	376	13	,	,	PUNCT
cjfa-48223	376	14	singh	singh	PROPN
cjfa-48223	376	15	,	,	PUNCT
cjfa-48223	376	16	j.	j.	PROPN
cjfa-48223	376	17	,	,	PUNCT
cjfa-48223	376	18	&	&	CCONJ
cjfa-48223	376	19	sabol	sabol	PROPN
cjfa-48223	376	20	,	,	PUNCT
cjfa-48223	376	21	b.	b.	PROPN
cjfa-48223	376	22	(	(	PUNCT
cjfa-48223	376	23	2002	2002	NUM
cjfa-48223	376	24	)	)	PUNCT
cjfa-48223	376	25	.	.	PUNCT
cjfa-48223	377	1	consumer	consumer	NOUN
cjfa-48223	377	2	trust	trust	PROPN
cjfa-48223	377	3	,	,	PUNCT
cjfa-48223	377	4	value	value	NOUN
cjfa-48223	377	5	,	,	PUNCT
cjfa-48223	377	6	and	and	CCONJ
cjfa-48223	377	7	loyalty	loyalty	NOUN
cjfa-48223	377	8	in	in	ADP
cjfa-48223	377	9	relational	relational	ADJ
cjfa-48223	377	10	exchanges	exchange	NOUN
cjfa-48223	377	11	.	.	PUNCT
cjfa-48223	378	1	journal	journal	NOUN
cjfa-48223	378	2	of	of	ADP
cjfa-48223	378	3	marketing	marketing	NOUN
cjfa-48223	378	4	,	,	PUNCT
cjfa-48223	378	5	66(1	66(1	NOUN
cjfa-48223	378	6	)	)	PUNCT
cjfa-48223	378	7	,	,	PUNCT
cjfa-48223	378	8	15	15	NUM
cjfa-48223	378	9	-	-	SYM
cjfa-48223	378	10	37	37	NUM
cjfa-48223	378	11	.	.	PUNCT
cjfa-48223	379	1	https://doi.org/10.1509/	https://doi.org/10.1509/	PROPN
cjfa-48223	379	2	jmkg.66.1.15.184	jmkg.66.1.15.184	PROPN
cjfa-48223	379	3	.	.	PUNCT
cjfa-48223	380	1	smith	smith	PROPN
cjfa-48223	380	2	,	,	PUNCT
cjfa-48223	380	3	a.k	a.k	PROPN
cjfa-48223	380	4	.	.	PROPN
cjfa-48223	380	5	,	,	PUNCT
cjfa-48223	380	6	bolton	bolton	PROPN
cjfa-48223	380	7	,	,	PUNCT
cjfa-48223	380	8	r.n	r.n	PROPN
cjfa-48223	380	9	.	.	PROPN
cjfa-48223	380	10	,	,	PUNCT
cjfa-48223	380	11	&	&	CCONJ
cjfa-48223	380	12	wagner	wagner	PROPN
cjfa-48223	380	13	.	.	PUNCT
cjfa-48223	381	1	j.	j.	PROPN
cjfa-48223	381	2	(	(	PUNCT
cjfa-48223	381	3	1999	1999	NUM
cjfa-48223	381	4	)	)	PUNCT
cjfa-48223	381	5	.	.	PUNCT
cjfa-48223	382	1	a	a	DET
cjfa-48223	382	2	model	model	NOUN
cjfa-48223	382	3	of	of	ADP
cjfa-48223	382	4	customer	customer	NOUN
cjfa-48223	382	5	satisfaction	satisfaction	NOUN
cjfa-48223	382	6	with	with	ADP
cjfa-48223	382	7	service	service	NOUN
cjfa-48223	382	8	encounters	encounter	NOUN
cjfa-48223	382	9	involving	involve	VERB
cjfa-48223	382	10	failure	failure	NOUN
cjfa-48223	382	11	and	and	CCONJ
cjfa-48223	382	12	recovery	recovery	NOUN
cjfa-48223	382	13	.	.	PUNCT
cjfa-48223	383	1	journal	journal	NOUN
cjfa-48223	383	2	of	of	ADP
cjfa-48223	383	3	marketing	marketing	NOUN
cjfa-48223	383	4	research	research	NOUN
cjfa-48223	383	5	,	,	PUNCT
cjfa-48223	383	6	36(3	36(3	NUM
cjfa-48223	383	7	)	)	PUNCT
cjfa-48223	383	8	,	,	PUNCT
cjfa-48223	383	9	356–372	356–372	NUM
cjfa-48223	383	10	.	.	PUNCT
cjfa-48223	384	1	https://doi.org/10.2307/3152082	https://doi.org/10.2307/3152082	PROPN
cjfa-48223	384	2	.	.	PUNCT
cjfa-48223	384	3	soylu	soylu	PROPN
cjfa-48223	384	4	,	,	PUNCT
cjfa-48223	384	5	a.b	a.b	PROPN
cjfa-48223	384	6	.	.	PROPN
cjfa-48223	384	7	,	,	PUNCT
cjfa-48223	384	8	&	&	CCONJ
cjfa-48223	384	9	kirkbesoglu	kirkbesoglu	PROPN
cjfa-48223	384	10	,	,	PUNCT
cjfa-48223	384	11	e.	e.	PROPN
cjfa-48223	384	12	(	(	PUNCT
cjfa-48223	384	13	2020	2020	NUM
cjfa-48223	384	14	)	)	PUNCT
cjfa-48223	384	15	.	.	PUNCT
cjfa-48223	385	1	dini	dini	NOUN
cjfa-48223	385	2	i̇nançların	i̇nançların	VERB
cjfa-48223	385	3	sigorta	sigorta	PROPN
cjfa-48223	385	4	talebi	talebi	PROPN
cjfa-48223	385	5	üzerindeki	üzerindeki	PROPN
cjfa-48223	385	6	etkileri	etkileri	PROPN
cjfa-48223	385	7	:	:	PUNCT
cjfa-48223	385	8	fenomenolojik	fenomenolojik	PROPN
cjfa-48223	385	9	bir	bir	PROPN
cjfa-48223	385	10	araştırma	araştırma	PROPN
cjfa-48223	385	11	.	.	PUNCT
cjfa-48223	386	1	third	third	ADJ
cjfa-48223	386	2	sector	sector	NOUN
cjfa-48223	386	3	social	social	ADJ
cjfa-48223	386	4	economic	economic	ADJ
cjfa-48223	386	5	review	review	NOUN
cjfa-48223	386	6	,	,	PUNCT
cjfa-48223	386	7	55(3	55(3	NUM
cjfa-48223	386	8	)	)	PUNCT
cjfa-48223	386	9	,	,	PUNCT
cjfa-48223	386	10	15241539	15241539	NUM
cjfa-48223	386	11	.	.	PUNCT
cjfa-48223	387	1	https://doi.org/10.15659/3.sektor-sosyal-ekonomi.20.06.1374	https://doi.org/10.15659/3.sektor-sosyal-ekonomi.20.06.1374	NOUN
cjfa-48223	387	2	.	.	PUNCT
cjfa-48223	388	1	steenkamp	steenkamp	PROPN
cjfa-48223	388	2	,	,	PUNCT
cjfa-48223	388	3	j.b.e	j.b.e	NOUN
cjfa-48223	388	4	.	.	PUNCT
cjfa-48223	389	1	(	(	PUNCT
cjfa-48223	389	2	1989	1989	NUM
cjfa-48223	389	3	)	)	PUNCT
cjfa-48223	389	4	.	.	PUNCT
cjfa-48223	390	1	product	product	NOUN
cjfa-48223	390	2	quality	quality	NOUN
cjfa-48223	390	3	:	:	PUNCT
cjfa-48223	390	4	an	an	DET
cjfa-48223	390	5	investigation	investigation	NOUN
cjfa-48223	390	6	into	into	ADP
cjfa-48223	390	7	the	the	DET
cjfa-48223	390	8	concept	concept	NOUN
cjfa-48223	390	9	and	and	CCONJ
cjfa-48223	390	10	how	how	SCONJ
cjfa-48223	390	11	it	it	PRON
cjfa-48223	390	12	is	be	AUX
cjfa-48223	390	13	perceived	perceive	VERB
cjfa-48223	390	14	by	by	ADP
cjfa-48223	390	15	consumers	consumer	NOUN
cjfa-48223	390	16	.	.	PUNCT
cjfa-48223	391	1	assen	assen	PROPN
cjfa-48223	391	2	/	/	SYM
cjfa-48223	391	3	maastricht	maastricht	PROPN
cjfa-48223	391	4	,	,	PUNCT
cjfa-48223	391	5	the	the	DET
cjfa-48223	391	6	netherlands	netherlands	PROPN
cjfa-48223	391	7	:	:	PUNCT
cjfa-48223	391	8	van	van	PROPN
cjfa-48223	391	9	gorcum	gorcum	NOUN
cjfa-48223	391	10	.	.	PUNCT
cjfa-48223	392	1	tax	tax	NOUN
cjfa-48223	392	2	,	,	PUNCT
cjfa-48223	392	3	s.s	s.s	PROPN
cjfa-48223	392	4	.	.	PROPN
cjfa-48223	392	5	,	,	PUNCT
cjfa-48223	392	6	&	&	CCONJ
cjfa-48223	392	7	brown	brown	PROPN
cjfa-48223	392	8	,	,	PUNCT
cjfa-48223	392	9	s.w	s.w	PROPN
cjfa-48223	392	10	.	.	PROPN
cjfa-48223	392	11	(	(	PUNCT
cjfa-48223	392	12	1998	1998	NUM
cjfa-48223	392	13	)	)	PUNCT
cjfa-48223	392	14	.	.	PUNCT
cjfa-48223	393	1	recovering	recover	VERB
cjfa-48223	393	2	and	and	CCONJ
cjfa-48223	393	3	learning	learn	VERB
cjfa-48223	393	4	from	from	ADP
cjfa-48223	393	5	service	service	NOUN
cjfa-48223	393	6	failure	failure	NOUN
cjfa-48223	393	7	.	.	PUNCT
cjfa-48223	394	1	mit	mit	PROPN
cjfa-48223	394	2	sloan	sloan	PROPN
cjfa-48223	394	3	management	management	PROPN
cjfa-48223	394	4	review	review	PROPN
cjfa-48223	394	5	,	,	PUNCT
cjfa-48223	394	6	40(1	40(1	PROPN
cjfa-48223	394	7	)	)	PUNCT
cjfa-48223	394	8	,	,	PUNCT
cjfa-48223	394	9	75	75	NUM
cjfa-48223	394	10	.	.	PUNCT
cjfa-48223	395	1	tsoukatos	tsoukatos	PROPN
cjfa-48223	395	2	,	,	PUNCT
cjfa-48223	395	3	e.	e.	PROPN
cjfa-48223	395	4	,	,	PUNCT
cjfa-48223	395	5	&	&	CCONJ
cjfa-48223	395	6	rand	rand	PROPN
cjfa-48223	395	7	,	,	PUNCT
cjfa-48223	395	8	g.	g.	PROPN
cjfa-48223	395	9	k.	k.	PROPN
cjfa-48223	395	10	(	(	PUNCT
cjfa-48223	395	11	2006	2006	NUM
cjfa-48223	395	12	)	)	PUNCT
cjfa-48223	395	13	.	.	PUNCT
cjfa-48223	396	1	path	path	NOUN
cjfa-48223	396	2	analysis	analysis	NOUN
cjfa-48223	396	3	of	of	ADP
cjfa-48223	396	4	perceived	perceive	VERB
cjfa-48223	396	5	service	service	NOUN
cjfa-48223	396	6	quality	quality	NOUN
cjfa-48223	396	7	,	,	PUNCT
cjfa-48223	396	8	satisfaction	satisfaction	NOUN
cjfa-48223	396	9	and	and	CCONJ
cjfa-48223	396	10	loyalty	loyalty	NOUN
cjfa-48223	396	11	in	in	ADP
cjfa-48223	396	12	greek	greek	ADJ
cjfa-48223	396	13	insurance	insurance	NOUN
cjfa-48223	396	14	.	.	PUNCT
cjfa-48223	397	1	managing	manage	VERB
cjfa-48223	397	2	service	service	NOUN
cjfa-48223	397	3	quality	quality	NOUN
cjfa-48223	397	4	:	:	PUNCT
cjfa-48223	397	5	an	an	DET
cjfa-48223	397	6	international	international	ADJ
cjfa-48223	397	7	journal	journal	NOUN
cjfa-48223	397	8	,	,	PUNCT
cjfa-48223	397	9	16	16	NUM
cjfa-48223	397	10	,	,	PUNCT
cjfa-48223	397	11	501	501	NUM
cjfa-48223	397	12	-	-	SYM
cjfa-48223	397	13	519	519	NUM
cjfa-48223	397	14	.	.	PUNCT
cjfa-48223	398	1	https://doi.org/10.1108/09604520610686746	https://doi.org/10.1108/09604520610686746	X
cjfa-48223	398	2	.	.	PUNCT
cjfa-48223	399	1	turkish	turkish	PROPN
cjfa-48223	399	2	ministry	ministry	PROPN
cjfa-48223	399	3	of	of	ADP
cjfa-48223	399	4	treasury	treasury	PROPN
cjfa-48223	399	5	and	and	CCONJ
cjfa-48223	399	6	finance	finance	NOUN
cjfa-48223	399	7	(	(	PUNCT
cjfa-48223	399	8	2019	2019	NUM
cjfa-48223	399	9	)	)	PUNCT
cjfa-48223	399	10	.	.	PUNCT
cjfa-48223	400	1	hazine	hazine	PROPN
cjfa-48223	400	2	ve	ve	PROPN
cjfa-48223	400	3	maliye	maliye	PROPN
cjfa-48223	400	4	bakanligi	bakanligi	PROPN
cjfa-48223	400	5	2019	2019	NUM
cjfa-48223	400	6	faaliyet	faaliyet	NOUN
cjfa-48223	400	7	raporu	raporu	NOUN
cjfa-48223	400	8	,	,	PUNCT
cjfa-48223	400	9	https://ms.hmb.gov.tr/uploads/2020/07/hazine-ve-maliye-bakanlığı2019-yılı-i̇dare-faaliyet-raporu-1.pdf	https://ms.hmb.gov.tr/uploads/2020/07/hazine-ve-maliye-bakanlığı2019-yılı-i̇dare-faaliyet-raporu-1.pdf	PROPN
cjfa-48223	400	10	(	(	PUNCT
cjfa-48223	400	11	accessed	access	VERB
cjfa-48223	400	12	:	:	PUNCT
cjfa-48223	400	13	22.10	22.10	NUM
cjfa-48223	400	14	.	.	NOUN
cjfa-48223	400	15	2023	2023	NUM
cjfa-48223	400	16	)	)	PUNCT
cjfa-48223	400	17	.	.	PUNCT
cjfa-48223	401	1	yıldırım	yıldırım	PROPN
cjfa-48223	401	2	,	,	PUNCT
cjfa-48223	401	3	i̇.	i̇.	PROPN
cjfa-48223	401	4	(	(	PUNCT
cjfa-48223	401	5	2014	2014	NUM
cjfa-48223	401	6	)	)	PUNCT
cjfa-48223	401	7	.	.	PUNCT
cjfa-48223	402	1	insurance	insurance	NOUN
cjfa-48223	402	2	distribution	distribution	NOUN
cjfa-48223	402	3	channels	channel	NOUN
cjfa-48223	402	4	in	in	ADP
cjfa-48223	402	5	turkey	turkey	NOUN
cjfa-48223	402	6	:	:	PUNCT
cjfa-48223	402	7	effectiveness	effectiveness	NOUN
cjfa-48223	402	8	of	of	ADP
cjfa-48223	402	9	bancassurance	bancassurance	NOUN
cjfa-48223	402	10	.	.	PUNCT
cjfa-48223	403	1	international	international	ADJ
cjfa-48223	403	2	journal	journal	NOUN
cjfa-48223	403	3	of	of	ADP
cjfa-48223	403	4	trends	trend	NOUN
cjfa-48223	403	5	in	in	ADP
cjfa-48223	403	6	economics	economics	NOUN
cjfa-48223	403	7	management	management	NOUN
cjfa-48223	403	8	&	&	CCONJ
cjfa-48223	403	9	technology	technology	NOUN
cjfa-48223	403	10	,	,	PUNCT
cjfa-48223	403	11	3(1	3(1	NUM
cjfa-48223	403	12	)	)	PUNCT
cjfa-48223	403	13	.	.	PUNCT
cjfa-48223	404	1	https://doi.org/10.1108/09604520610686746	https://doi.org/10.1108/09604520610686746	PRON