id	sid	tid	token	lemma	pos
mkg-844	1	1	vol	vol	NOUN
mkg-844	1	2	.	.	PUNCT
mkg-844	2	1	45	45	NUM
mkg-844	2	2	.	.	PUNCT
mkg-844	3	1	no	no	INTJ
mkg-844	3	2	.	.	NOUN
mkg-844	3	3	1	1	NUM
mkg-844	3	4	march	march	PROPN
mkg-844	3	5	2012	2012	NUM
mkg-844	3	6	analysis	analysis	NOUN
mkg-844	3	7	of	of	ADP
mkg-844	3	8	importance	importance	NOUN
mkg-844	3	9	level	level	NOUN
mkg-844	3	10	and	and	CCONJ
mkg-844	3	11	quality	quality	NOUN
mkg-844	3	12	achievement	achievement	NOUN
mkg-844	3	13	aspect	aspect	NOUN
mkg-844	3	14	in	in	ADP
mkg-844	3	15	dental	dental	ADJ
mkg-844	3	16	health	health	NOUN
mkg-844	3	17	service	service	NOUN
mkg-844	3	18	(	(	PUNCT
mkg-844	3	19	a	a	DET
mkg-844	3	20	case	case	NOUN
mkg-844	3	21	study	study	NOUN
mkg-844	3	22	on	on	ADP
mkg-844	3	23	waru	waru	PROPN
mkg-844	3	24	sidoarjo	sidoarjo	PROPN
mkg-844	3	25	community	community	NOUN
mkg-844	3	26	dental	dental	ADJ
mkg-844	3	27	health	health	NOUN
mkg-844	3	28	service	service	PROPN
mkg-844	3	29	)	)	PUNCT
mkg-844	3	30	taufan	taufan	NOUN
mkg-844	3	31	bramantoro	bramantoro	NOUN
mkg-844	3	32	and	and	CCONJ
mkg-844	3	33	retno	retno	PROPN
mkg-844	3	34	palupi	palupi	PROPN
mkg-844	3	35	department	department	PROPN
mkg-844	3	36	of	of	ADP
mkg-844	3	37	dental	dental	ADJ
mkg-844	3	38	public	public	ADJ
mkg-844	3	39	health	health	NOUN
mkg-844	3	40	faculty	faculty	NOUN
mkg-844	3	41	of	of	ADP
mkg-844	3	42	dentistry	dentistry	NOUN
mkg-844	3	43	,	,	PUNCT
mkg-844	3	44	airlangga	airlangga	PROPN
mkg-844	3	45	university	university	PROPN
mkg-844	3	46	surabaya	surabaya	PROPN
mkg-844	3	47	indonesia	indonesia	PROPN
mkg-844	3	48	abstract	abstract	ADJ
mkg-844	3	49	background	background	NOUN
mkg-844	3	50	:	:	PUNCT
mkg-844	3	51	patients	patient	NOUN
mkg-844	3	52	as	as	SCONJ
mkg-844	3	53	customers	customer	NOUN
mkg-844	3	54	of	of	ADP
mkg-844	3	55	health	health	NOUN
mkg-844	3	56	services	service	NOUN
mkg-844	3	57	actually	actually	ADV
mkg-844	3	58	have	have	VERB
mkg-844	3	59	expectation	expectation	NOUN
mkg-844	3	60	and	and	CCONJ
mkg-844	3	61	assessment	assessment	NOUN
mkg-844	3	62	of	of	ADP
mkg-844	3	63	health	health	NOUN
mkg-844	3	64	services	service	NOUN
mkg-844	3	65	perceived	perceive	VERB
mkg-844	3	66	.	.	PUNCT
mkg-844	4	1	during	during	ADP
mkg-844	4	2	the	the	DET
mkg-844	4	3	initial	initial	ADJ
mkg-844	4	4	interview	interview	NOUN
mkg-844	4	5	conducted	conduct	VERB
mkg-844	4	6	at	at	ADP
mkg-844	4	7	waru	waru	PROPN
mkg-844	4	8	sidoarjo	sidoarjo	PROPN
mkg-844	4	9	community	community	VERB
mkg-844	4	10	dental	dental	ADJ
mkg-844	4	11	health	health	NOUN
mkg-844	4	12	service	service	NOUN
mkg-844	4	13	(	(	PUNCT
mkg-844	4	14	waru	waru	PROPN
mkg-844	4	15	sidoarjo	sidoarjo	PROPN
mkg-844	4	16	cdhs	cdhs	PROPN
mkg-844	4	17	)	)	PUNCT
mkg-844	4	18	,	,	PUNCT
mkg-844	4	19	it	it	PRON
mkg-844	4	20	is	be	AUX
mkg-844	4	21	known	know	VERB
mkg-844	4	22	that	that	SCONJ
mkg-844	4	23	one	one	NUM
mkg-844	4	24	hundred	hundred	NUM
mkg-844	4	25	percent	percent	NOUN
mkg-844	4	26	of	of	ADP
mkg-844	4	27	initial	initial	ADJ
mkg-844	4	28	respondents	respondent	NOUN
mkg-844	4	29	were	be	AUX
mkg-844	4	30	not	not	PART
mkg-844	4	31	satisfied	satisfied	ADJ
mkg-844	4	32	with	with	ADP
mkg-844	4	33	dental	dental	ADJ
mkg-844	4	34	care	care	NOUN
mkg-844	4	35	service	service	NOUN
mkg-844	4	36	provided	provide	VERB
mkg-844	4	37	.	.	PUNCT
mkg-844	5	1	all	all	PRON
mkg-844	5	2	of	of	ADP
mkg-844	5	3	those	those	DET
mkg-844	5	4	respondents	respondent	NOUN
mkg-844	5	5	assessed	assess	VERB
mkg-844	5	6	that	that	SCONJ
mkg-844	5	7	waru	waru	PROPN
mkg-844	5	8	sidoarjo	sidoarjo	PROPN
mkg-844	5	9	cdhs	cdhs	PROPN
mkg-844	5	10	still	still	ADV
mkg-844	5	11	has	have	AUX
mkg-844	5	12	not	not	PART
mkg-844	5	13	met	meet	VERB
mkg-844	5	14	their	their	PRON
mkg-844	5	15	expectations	expectation	NOUN
mkg-844	5	16	of	of	ADP
mkg-844	5	17	service	service	NOUN
mkg-844	5	18	quality	quality	NOUN
mkg-844	5	19	factors	factor	NOUN
mkg-844	5	20	considered	consider	VERB
mkg-844	5	21	to	to	PART
mkg-844	5	22	be	be	AUX
mkg-844	5	23	important	important	ADJ
mkg-844	5	24	for	for	ADP
mkg-844	5	25	them	they	PRON
mkg-844	5	26	.	.	PUNCT
mkg-844	6	1	it	it	PRON
mkg-844	6	2	is	be	AUX
mkg-844	6	3	even	even	ADV
mkg-844	6	4	known	know	VERB
mkg-844	6	5	that	that	SCONJ
mkg-844	6	6	there	there	PRON
mkg-844	6	7	is	be	VERB
mkg-844	6	8	usually	usually	ADV
mkg-844	6	9	a	a	DET
mkg-844	6	10	gap	gap	NOUN
mkg-844	6	11	between	between	ADP
mkg-844	6	12	the	the	DET
mkg-844	6	13	expectations	expectation	NOUN
mkg-844	6	14	of	of	ADP
mkg-844	6	15	quality	quality	NOUN
mkg-844	6	16	dental	dental	ADJ
mkg-844	6	17	care	care	NOUN
mkg-844	6	18	service	service	NOUN
mkg-844	6	19	and	and	CCONJ
mkg-844	6	20	the	the	DET
mkg-844	6	21	assessment	assessment	NOUN
mkg-844	6	22	of	of	ADP
mkg-844	6	23	services	service	NOUN
mkg-844	6	24	perceived	perceive	VERB
mkg-844	6	25	.	.	PUNCT
mkg-844	7	1	as	as	ADP
mkg-844	7	2	a	a	DET
mkg-844	7	3	result	result	NOUN
mkg-844	7	4	,	,	PUNCT
mkg-844	7	5	further	further	ADJ
mkg-844	7	6	researches	research	NOUN
mkg-844	7	7	are	be	AUX
mkg-844	7	8	needed	need	VERB
mkg-844	7	9	to	to	PART
mkg-844	7	10	be	be	AUX
mkg-844	7	11	conducted	conduct	VERB
mkg-844	7	12	regarding	regard	VERB
mkg-844	7	13	the	the	DET
mkg-844	7	14	level	level	NOUN
mkg-844	7	15	of	of	ADP
mkg-844	7	16	importance	importance	NOUN
mkg-844	7	17	and	and	CCONJ
mkg-844	7	18	achievement	achievement	NOUN
mkg-844	7	19	-	-	PUNCT
mkg-844	7	20	related	relate	VERB
mkg-844	7	21	with	with	ADP
mkg-844	7	22	factors	factor	NOUN
mkg-844	7	23	that	that	PRON
mkg-844	7	24	affect	affect	VERB
mkg-844	7	25	the	the	DET
mkg-844	7	26	quality	quality	NOUN
mkg-844	7	27	of	of	ADP
mkg-844	7	28	health	health	NOUN
mkg-844	7	29	services	service	NOUN
mkg-844	7	30	.	.	PUNCT
mkg-844	8	1	purpose	purpose	NOUN
mkg-844	8	2	:	:	PUNCT
mkg-844	8	3	the	the	DET
mkg-844	8	4	purpose	purpose	NOUN
mkg-844	8	5	of	of	ADP
mkg-844	8	6	this	this	DET
mkg-844	8	7	study	study	NOUN
mkg-844	8	8	was	be	AUX
mkg-844	8	9	to	to	PART
mkg-844	8	10	determine	determine	VERB
mkg-844	8	11	the	the	DET
mkg-844	8	12	level	level	NOUN
mkg-844	8	13	of	of	ADP
mkg-844	8	14	importance	importance	NOUN
mkg-844	8	15	and	and	CCONJ
mkg-844	8	16	achievement	achievement	NOUN
mkg-844	8	17	of	of	ADP
mkg-844	8	18	the	the	DET
mkg-844	8	19	quality	quality	NOUN
mkg-844	8	20	aspects	aspect	NOUN
mkg-844	8	21	of	of	ADP
mkg-844	8	22	the	the	DET
mkg-844	8	23	health	health	NOUN
mkg-844	8	24	service	service	NOUN
mkg-844	8	25	provided	provide	VERB
mkg-844	8	26	by	by	ADP
mkg-844	8	27	waru	waru	PROPN
mkg-844	8	28	sidoarjo	sidoarjo	PROPN
mkg-844	8	29	cdhs	cdhs	PROPN
mkg-844	8	30	.	.	PUNCT
mkg-844	9	1	methods	method	NOUN
mkg-844	9	2	:	:	PUNCT
mkg-844	9	3	this	this	DET
mkg-844	9	4	study	study	NOUN
mkg-844	9	5	can	can	AUX
mkg-844	9	6	be	be	AUX
mkg-844	9	7	considered	consider	VERB
mkg-844	9	8	as	as	ADP
mkg-844	9	9	a	a	DET
mkg-844	9	10	descriptive	descriptive	ADJ
mkg-844	9	11	observational	observational	ADJ
mkg-844	9	12	study	study	NOUN
mkg-844	9	13	.	.	PUNCT
mkg-844	10	1	the	the	DET
mkg-844	10	2	instrument	instrument	NOUN
mkg-844	10	3	used	use	VERB
mkg-844	10	4	in	in	ADP
mkg-844	10	5	this	this	DET
mkg-844	10	6	study	study	NOUN
mkg-844	10	7	was	be	AUX
mkg-844	10	8	measurement	measurement	NOUN
mkg-844	10	9	instruments	instrument	NOUN
mkg-844	10	10	of	of	ADP
mkg-844	10	11	service	service	NOUN
mkg-844	10	12	quality	quality	NOUN
mkg-844	10	13	.	.	PUNCT
mkg-844	11	1	respondents	respondent	NOUN
mkg-844	11	2	in	in	ADP
mkg-844	11	3	the	the	DET
mkg-844	11	4	study	study	NOUN
mkg-844	11	5	were	be	AUX
mkg-844	11	6	200	200	NUM
mkg-844	11	7	patients	patient	NOUN
mkg-844	11	8	who	who	PRON
mkg-844	11	9	visited	visit	VERB
mkg-844	11	10	to	to	ADP
mkg-844	11	11	dental	dental	ADJ
mkg-844	11	12	care	care	NOUN
mkg-844	11	13	services	service	NOUN
mkg-844	11	14	in	in	ADP
mkg-844	11	15	waru	waru	PROPN
mkg-844	11	16	sidoarjo	sidoarjo	PROPN
mkg-844	11	17	cdhs	cdhs	PROPN
mkg-844	11	18	in	in	ADP
mkg-844	11	19	july	july	PROPN
mkg-844	11	20	2011	2011	NUM
mkg-844	11	21	.	.	PUNCT
mkg-844	12	1	results	result	NOUN
mkg-844	12	2	:	:	PUNCT
mkg-844	12	3	all	all	PRON
mkg-844	12	4	of	of	ADP
mkg-844	12	5	the	the	DET
mkg-844	12	6	attributes	attribute	NOUN
mkg-844	12	7	had	have	AUX
mkg-844	12	8	a	a	DET
mkg-844	12	9	mean	mean	ADJ
mkg-844	12	10	value	value	NOUN
mkg-844	12	11	of	of	ADP
mkg-844	12	12	dominant	dominant	ADJ
mkg-844	12	13	importance	importance	NOUN
mkg-844	12	14	and	and	CCONJ
mkg-844	12	15	assessments	assessment	NOUN
mkg-844	12	16	at	at	ADP
mkg-844	12	17	four	four	NUM
mkg-844	12	18	.	.	PUNCT
mkg-844	13	1	the	the	DET
mkg-844	13	2	attributes	attribute	NOUN
mkg-844	13	3	of	of	ADP
mkg-844	13	4	the	the	DET
mkg-844	13	5	appearance	appearance	NOUN
mkg-844	13	6	feasibility	feasibility	NOUN
mkg-844	13	7	of	of	ADP
mkg-844	13	8	medical	medical	ADJ
mkg-844	13	9	staffs	staff	NOUN
mkg-844	13	10	had	have	VERB
mkg-844	13	11	the	the	DET
mkg-844	13	12	highest	high	ADJ
mkg-844	13	13	interest	interest	NOUN
mkg-844	13	14	,	,	PUNCT
mkg-844	13	15	about	about	ADV
mkg-844	13	16	4.780	4.780	NUM
mkg-844	13	17	.	.	PUNCT
mkg-844	14	1	meanwhile	meanwhile	ADV
mkg-844	14	2	,	,	PUNCT
mkg-844	14	3	the	the	DET
mkg-844	14	4	mean	mean	ADJ
mkg-844	14	5	value	value	NOUN
mkg-844	14	6	of	of	ADP
mkg-844	14	7	the	the	DET
mkg-844	14	8	lowest	low	ADJ
mkg-844	14	9	importance	importance	NOUN
mkg-844	14	10	was	be	AUX
mkg-844	14	11	on	on	ADP
mkg-844	14	12	the	the	DET
mkg-844	14	13	attributes	attribute	NOUN
mkg-844	14	14	of	of	ADP
mkg-844	14	15	the	the	DET
mkg-844	14	16	service	service	NOUN
mkg-844	14	17	suitability	suitability	NOUN
mkg-844	14	18	,	,	PUNCT
mkg-844	14	19	about	about	ADV
mkg-844	14	20	4.595	4.595	NUM
mkg-844	14	21	.	.	PUNCT
mkg-844	15	1	during	during	ADP
mkg-844	15	2	the	the	DET
mkg-844	15	3	observation	observation	NOUN
mkg-844	15	4	of	of	ADP
mkg-844	15	5	the	the	DET
mkg-844	15	6	service	service	NOUN
mkg-844	15	7	value	value	NOUN
mkg-844	15	8	,	,	PUNCT
mkg-844	15	9	it	it	PRON
mkg-844	15	10	is	be	AUX
mkg-844	15	11	also	also	ADV
mkg-844	15	12	known	know	VERB
mkg-844	15	13	that	that	SCONJ
mkg-844	15	14	the	the	DET
mkg-844	15	15	highest	high	ADJ
mkg-844	15	16	mean	mean	ADJ
mkg-844	15	17	value	value	NOUN
mkg-844	15	18	was	be	AUX
mkg-844	15	19	on	on	ADP
mkg-844	15	20	the	the	DET
mkg-844	15	21	non	non	ADJ
mkg-844	15	22	-	-	ADJ
mkg-844	15	23	discriminative	discriminative	ADJ
mkg-844	15	24	services	service	NOUN
mkg-844	15	25	,	,	PUNCT
mkg-844	15	26	about	about	ADV
mkg-844	15	27	4.600	4.600	NUM
mkg-844	15	28	.	.	PUNCT
mkg-844	16	1	conclusion	conclusion	NOUN
mkg-844	16	2	:	:	PUNCT
mkg-844	16	3	it	it	PRON
mkg-844	16	4	can	can	AUX
mkg-844	16	5	be	be	AUX
mkg-844	16	6	concluded	conclude	VERB
mkg-844	16	7	that	that	SCONJ
mkg-844	16	8	there	there	PRON
mkg-844	16	9	were	be	VERB
mkg-844	16	10	attributes	attribute	NOUN
mkg-844	16	11	considered	consider	VERB
mkg-844	16	12	to	to	PART
mkg-844	16	13	be	be	AUX
mkg-844	16	14	important	important	ADJ
mkg-844	16	15	for	for	ADP
mkg-844	16	16	patients	patient	NOUN
mkg-844	16	17	,	,	PUNCT
mkg-844	16	18	but	but	CCONJ
mkg-844	16	19	still	still	ADV
mkg-844	16	20	not	not	PART
mkg-844	16	21	being	be	AUX
mkg-844	16	22	fully	fully	ADV
mkg-844	16	23	met	meet	VERB
mkg-844	16	24	by	by	ADP
mkg-844	16	25	health	health	NOUN
mkg-844	16	26	services	service	NOUN
mkg-844	16	27	provided	provide	VERB
mkg-844	16	28	by	by	ADP
mkg-844	16	29	the	the	DET
mkg-844	16	30	service	service	NOUN
mkg-844	16	31	provider	provider	NOUN
mkg-844	16	32	or	or	CCONJ
mkg-844	16	33	community	community	NOUN
mkg-844	16	34	dental	dental	ADJ
mkg-844	16	35	health	health	NOUN
mkg-844	16	36	care	care	NOUN
mkg-844	16	37	.	.	PUNCT
mkg-844	17	1	those	those	DET
mkg-844	17	2	attributes	attribute	NOUN
mkg-844	17	3	involving	involve	VERB
mkg-844	17	4	waiting	waiting	NOUN
mkg-844	17	5	room	room	NOUN
mkg-844	17	6	comfort	comfort	NOUN
mkg-844	17	7	,	,	PUNCT
mkg-844	17	8	service	service	NOUN
mkg-844	17	9	readiness	readiness	NOUN
mkg-844	17	10	and	and	CCONJ
mkg-844	17	11	service	service	NOUN
mkg-844	17	12	preparation	preparation	NOUN
mkg-844	17	13	attributes	attribute	NOUN
mkg-844	17	14	which	which	PRON
mkg-844	17	15	not	not	PART
mkg-844	17	16	only	only	ADV
mkg-844	17	17	had	have	VERB
mkg-844	17	18	high	high	ADJ
mkg-844	17	19	importance	importance	NOUN
mkg-844	17	20	value	value	NOUN
mkg-844	17	21	,	,	PUNCT
mkg-844	17	22	but	but	CCONJ
mkg-844	17	23	also	also	ADV
mkg-844	17	24	had	have	VERB
mkg-844	17	25	a	a	DET
mkg-844	17	26	large	large	ADJ
mkg-844	17	27	percentage	percentage	NOUN
mkg-844	17	28	of	of	ADP
mkg-844	17	29	respondents	respondent	NOUN
mkg-844	17	30	who	who	PRON
mkg-844	17	31	were	be	AUX
mkg-844	17	32	not	not	PART
mkg-844	17	33	satisfied	satisfied	ADJ
mkg-844	17	34	.	.	PUNCT
mkg-844	18	1	key	key	ADJ
mkg-844	18	2	words	word	NOUN
mkg-844	18	3	:	:	PUNCT
mkg-844	18	4	the	the	DET
mkg-844	18	5	expectations	expectation	NOUN
mkg-844	18	6	of	of	ADP
mkg-844	18	7	patients	patient	NOUN
mkg-844	18	8	,	,	PUNCT
mkg-844	18	9	the	the	DET
mkg-844	18	10	assessments	assessment	NOUN
mkg-844	18	11	of	of	ADP
mkg-844	18	12	patients	patient	NOUN
mkg-844	18	13	,	,	PUNCT
mkg-844	18	14	the	the	DET
mkg-844	18	15	satisfactory	satisfactory	NOUN
mkg-844	18	16	of	of	ADP
mkg-844	18	17	patients	patient	NOUN
mkg-844	18	18	,	,	PUNCT
mkg-844	18	19	dental	dental	ADJ
mkg-844	18	20	care	care	NOUN
mkg-844	18	21	service	service	PROPN
mkg-844	18	22	abstrak	abstrak	PROPN
mkg-844	18	23	latar	latar	PROPN
mkg-844	18	24	belakang	belakang	PROPN
mkg-844	18	25	:	:	PUNCT
mkg-844	18	26	pasien	pasien	PROPN
mkg-844	18	27	sebagai	sebagai	PROPN
mkg-844	18	28	pengguna	pengguna	PROPN
mkg-844	18	29	jasa	jasa	PROPN
mkg-844	18	30	pelayanan	pelayanan	PROPN
mkg-844	18	31	kesehatan	kesehatan	PROPN
mkg-844	18	32	,	,	PUNCT
mkg-844	18	33	memiliki	memiliki	PROPN
mkg-844	18	34	harapan	harapan	PROPN
mkg-844	18	35	dan	dan	PROPN
mkg-844	18	36	penilaian	penilaian	PROPN
mkg-844	18	37	terhadap	terhadap	PROPN
mkg-844	18	38	pelayanan	pelayanan	PROPN
mkg-844	18	39	kesehatan	kesehatan	PROPN
mkg-844	18	40	yang	yang	PROPN
mkg-844	18	41	diterima	diterima	PROPN
mkg-844	18	42	.	.	PUNCT
mkg-844	19	1	pada	pada	PROPN
mkg-844	19	2	wawancara	wawancara	PROPN
mkg-844	19	3	awal	awal	PROPN
mkg-844	19	4	yang	yang	PROPN
mkg-844	19	5	dilakukan	dilakukan	PROPN
mkg-844	19	6	pada	pada	PROPN
mkg-844	19	7	pasien	pasien	PROPN
mkg-844	19	8	balai	balai	PROPN
mkg-844	19	9	pengobatan	pengobatan	PROPN
mkg-844	19	10	gigi	gigi	PROPN
mkg-844	19	11	puskesmas	puskesmas	PROPN
mkg-844	19	12	waru	waru	PROPN
mkg-844	19	13	sidoarjo	sidoarjo	PROPN
mkg-844	19	14	,	,	PUNCT
mkg-844	19	15	didapatkan	didapatkan	PROPN
mkg-844	19	16	bahwa	bahwa	PROPN
mkg-844	19	17	seratus	seratus	PROPN
mkg-844	19	18	persen	persen	PROPN
mkg-844	19	19	responden	responden	PROPN
mkg-844	19	20	awal	awal	PROPN
mkg-844	19	21	merasa	merasa	PROPN
mkg-844	19	22	tidak	tidak	PROPN
mkg-844	19	23	puas	puas	PROPN
mkg-844	19	24	dengan	dengan	PROPN
mkg-844	19	25	pelayanan	pelayanan	PROPN
mkg-844	19	26	kesehatan	kesehatan	PROPN
mkg-844	19	27	gigi	gigi	PROPN
mkg-844	19	28	.	.	PUNCT
mkg-844	20	1	seluruh	seluruh	PROPN
mkg-844	20	2	responden	responden	PROPN
mkg-844	20	3	awal	awal	PROPN
mkg-844	20	4	menilai	menilai	PROPN
mkg-844	21	1	pihak	pihak	PROPN
mkg-844	21	2	bpg	bpg	PROPN
mkg-844	21	3	puskesmas	puskesmas	PROPN
mkg-844	21	4	belum	belum	PROPN
mkg-844	21	5	memenuhi	memenuhi	PROPN
mkg-844	21	6	harapan	harapan	PROPN
mkg-844	21	7	mereka	mereka	PROPN
mkg-844	21	8	terhadap	terhadap	PROPN
mkg-844	21	9	faktor	faktor	PROPN
mkg-844	21	10	kualitas	kualita	NOUN
mkg-844	21	11	pelayanan	pelayanan	VERB
mkg-844	21	12	yang	yang	PROPN
mkg-844	21	13	mereka	mereka	PROPN
mkg-844	21	14	nilai	nilai	PROPN
mkg-844	21	15	penting	penting	PROPN
mkg-844	21	16	.	.	PUNCT
mkg-844	22	1	terdapat	terdapat	PROPN
mkg-844	22	2	kesenjangan	kesenjangan	NOUN
mkg-844	22	3	antara	antara	PROPN
mkg-844	22	4	harapan	harapan	PROPN
mkg-844	22	5	mereka	mereka	PROPN
mkg-844	22	6	terkait	terkait	PROPN
mkg-844	22	7	kualitas	kualita	NOUN
mkg-844	22	8	pelayanan	pelayanan	VERB
mkg-844	22	9	kesehatan	kesehatan	PROPN
mkg-844	22	10	gigi	gigi	PROPN
mkg-844	22	11	yang	yang	PROPN
mkg-844	22	12	mereka	mereka	PROPN
mkg-844	22	13	nilai	nilai	PROPN
mkg-844	22	14	penting	penting	PROPN
mkg-844	22	15	dengan	dengan	PROPN
mkg-844	22	16	penilaian	penilaian	PROPN
mkg-844	22	17	mereka	mereka	PROPN
mkg-844	22	18	terhadap	terhadap	PROPN
mkg-844	22	19	pelayanan	pelayanan	PROPN
mkg-844	22	20	yang	yang	PROPN
mkg-844	22	21	diterima	diterima	PROPN
mkg-844	22	22	,	,	PUNCT
mkg-844	22	23	sehingga	sehingga	PROPN
mkg-844	22	24	diperlukan	diperlukan	PROPN
mkg-844	22	25	penelitian	penelitian	PROPN
mkg-844	22	26	lebih	lebih	PROPN
mkg-844	22	27	lanjut	lanjut	PROPN
mkg-844	22	28	mengenai	mengenai	PROPN
mkg-844	22	29	tingkat	tingkat	PROPN
mkg-844	22	30	kepentingan	kepentingan	VERB
mkg-844	22	31	dan	dan	PROPN
mkg-844	22	32	pencapaian	pencapaian	PROPN
mkg-844	22	33	terkait	terkait	NOUN
mkg-844	22	34	faktor	faktor	PROPN
mkg-844	22	35	yang	yang	PROPN
mkg-844	22	36	berpengaruh	berpengaruh	PROPN
mkg-844	22	37	terhadap	terhadap	PROPN
mkg-844	22	38	kualitas	kualitas	PROPN
mkg-844	22	39	pelayanan	pelayanan	VERB
mkg-844	22	40	kesehatan	kesehatan	PROPN
mkg-844	22	41	.	.	PUNCT
mkg-844	23	1	tujuan	tujuan	PROPN
mkg-844	23	2	:	:	PUNCT
mkg-844	23	3	tujuan	tujuan	PROPN
mkg-844	23	4	penelitian	penelitian	PROPN
mkg-844	23	5	ini	ini	PROPN
mkg-844	23	6	adalah	adalah	PROPN
mkg-844	23	7	untuk	untuk	PROPN
mkg-844	23	8	mengetahui	mengetahui	PROPN
mkg-844	23	9	tingkat	tingkat	PROPN
mkg-844	23	10	kepentingan	kepentingan	VERB
mkg-844	23	11	dan	dan	PROPN
mkg-844	23	12	pencapaian	pencapaian	PROPN
mkg-844	23	13	aspek	aspek	PROPN
mkg-844	23	14	kualitas	kualita	NOUN
mkg-844	23	15	pelayanan	pelayanan	VERB
mkg-844	23	16	yang	yang	PROPN
mkg-844	23	17	diberikan	diberikan	PROPN
mkg-844	23	18	balai	balai	PROPN
mkg-844	23	19	pengobatan	pengobatan	PROPN
mkg-844	23	20	gigi	gigi	PROPN
mkg-844	23	21	puskesmas	puskesmas	PROPN
mkg-844	23	22	waru	waru	PROPN
mkg-844	23	23	sidoarjo	sidoarjo	PROPN
mkg-844	23	24	.	.	PUNCT
mkg-844	24	1	metode	metode	PROPN
mkg-844	24	2	:	:	PUNCT
mkg-844	24	3	penelitian	penelitian	PROPN
mkg-844	24	4	ini	ini	PROPN
mkg-844	24	5	merupakan	merupakan	PROPN
mkg-844	24	6	penelitian	penelitian	PROPN
mkg-844	24	7	deskriptif	deskriptif	PROPN
mkg-844	24	8	observasional	observasional	PROPN
mkg-844	24	9	.	.	PUNCT
mkg-844	25	1	instrumen	instruman	NOUN
mkg-844	25	2	yang	yang	PROPN
mkg-844	25	3	digunakan	digunakan	PROPN
mkg-844	25	4	pada	pada	PROPN
mkg-844	25	5	penelitian	penelitian	PROPN
mkg-844	25	6	ini	ini	PROPN
mkg-844	25	7	adalah	adalah	PROPN
mkg-844	25	8	instrumen	instrumen	PROPN
mkg-844	25	9	pengukuran	pengukuran	VERB
mkg-844	25	10	kualitas	kualitas	PROPN
mkg-844	25	11	pelayanan	pelayanan	PROPN
mkg-844	25	12	jasa	jasa	PROPN
mkg-844	25	13	.	.	PUNCT
mkg-844	26	1	responden	responden	PROPN
mkg-844	26	2	pada	pada	PROPN
mkg-844	26	3	penelitian	penelitian	PROPN
mkg-844	26	4	adalah	adalah	PROPN
mkg-844	26	5	200	200	NUM
mkg-844	26	6	pasien	pasien	PROPN
mkg-844	26	7	yang	yang	PROPN
mkg-844	26	8	berkunjung	berkunjung	PROPN
mkg-844	26	9	dan	dan	PROPN
mkg-844	26	10	mendapatkan	mendapatkan	PROPN
mkg-844	26	11	pelayanan	pelayanan	PROPN
mkg-844	26	12	kesehatan	kesehatan	PROPN
mkg-844	26	13	gigi	gigi	PROPN
mkg-844	26	14	di	di	PROPN
mkg-844	26	15	balai	balai	PROPN
mkg-844	26	16	pengobatan	pengobatan	PROPN
mkg-844	26	17	gigi	gigi	PROPN
mkg-844	26	18	puskesmas	puskesmas	PROPN
mkg-844	26	19	waru	waru	PROPN
mkg-844	26	20	sidoarjo	sidoarjo	PROPN
mkg-844	26	21	pada	pada	PROPN
mkg-844	26	22	bulan	bulan	PROPN
mkg-844	26	23	juli	juli	PROPN
mkg-844	26	24	2011	2011	NUM
mkg-844	26	25	.	.	PUNCT
mkg-844	27	1	hasil	hasil	PROPN
mkg-844	27	2	:	:	PUNCT
mkg-844	27	3	seluruh	seluruh	NOUN
mkg-844	27	4	atribut	atribut	ADP
mkg-844	27	5	memiliki	memiliki	PROPN
mkg-844	27	6	rerata	rerata	PROPN
mkg-844	27	7	nilai	nilai	PROPN
mkg-844	27	8	kepentingan	kepentingan	PROPN
mkg-844	27	9	dan	dan	PROPN
mkg-844	27	10	penilaian	penilaian	PROPN
mkg-844	27	11	yang	yang	PROPN
mkg-844	27	12	dominan	dominan	PROPN
mkg-844	27	13	pada	pada	PROPN
mkg-844	27	14	nilai	nilai	PROPN
mkg-844	27	15	4	4	X
mkg-844	27	16	.	.	PUNCT
mkg-844	28	1	atribut	atribut	PROPN
mkg-844	28	2	kelayakan	kelayakan	PROPN
mkg-844	28	3	penampilan	penampilan	PROPN
mkg-844	28	4	staf	staf	VERB
mkg-844	28	5	medis	medis	PROPN
mkg-844	28	6	memiliki	memiliki	PROPN
mkg-844	28	7	nilai	nilai	PROPN
mkg-844	28	8	kepentingan	kepentingan	PROPN
mkg-844	28	9	tertinggi	tertinggi	PROPN
mkg-844	28	10	sebesar	sebesar	PROPN
mkg-844	28	11	4,780	4,780	NUM
mkg-844	28	12	.	.	PUNCT
mkg-844	29	1	rerata	rerata	PROPN
mkg-844	29	2	nilai	nilai	PROPN
mkg-844	29	3	kepentingan	kepentingan	VERB
mkg-844	29	4	terendah	terendah	PROPN
mkg-844	30	1	pada	pada	PROPN
mkg-844	30	2	atribut	atribut	PROPN
mkg-844	30	3	kesesuaian	kesesuaian	PROPN
mkg-844	30	4	layanan	layanan	PROPN
mkg-844	30	5	sebesar	sebesar	NOUN
mkg-844	30	6	4,595	4,595	NUM
mkg-844	30	7	.	.	PUNCT
mkg-844	31	1	pada	pada	PROPN
mkg-844	31	2	pengamatan	pengamatan	PROPN
mkg-844	31	3	nilai	nilai	PROPN
mkg-844	31	4	penerimaan	penerimaan	VERB
mkg-844	31	5	layanan	layanan	PROPN
mkg-844	31	6	,	,	PUNCT
mkg-844	31	7	rerata	rerata	NOUN
mkg-844	31	8	nilai	nilai	PROPN
mkg-844	31	9	tertinggi	tertinggi	PROPN
mkg-844	31	10	pada	pada	PROPN
mkg-844	32	1	atribut	atribut	PROPN
mkg-844	32	2	layanan	layanan	PROPN
mkg-844	32	3	yang	yang	PROPN
mkg-844	32	4	tidak	tidak	PROPN
mkg-844	32	5	diskriminatif	diskriminatif	PROPN
mkg-844	32	6	sebesar	sebesar	PROPN
mkg-844	32	7	4,600	4,600	NUM
mkg-844	32	8	.	.	PUNCT
mkg-844	33	1	rerata	rerata	NOUN
mkg-844	33	2	nilai	nilai	PROPN
mkg-844	33	3	terendah	terendah	PROPN
mkg-844	33	4	didapatkan	didapatkan	PROPN
mkg-844	33	5	pada	pada	PROPN
mkg-844	33	6	atribut	atribut	PROPN
mkg-844	33	7	kesiapan	kesiapan	PROPN
mkg-844	33	8	layanan	layanan	PROPN
mkg-844	33	9	sebesar	sebesar	PROPN
mkg-844	33	10	4,200	4,200	NUM
mkg-844	33	11	.	.	PUNCT
mkg-844	34	1	kesimpulan	kesimpulan	PROPN
mkg-844	34	2	:	:	PUNCT
mkg-844	35	1	disimpulkan	disimpulkan	PROPN
mkg-844	35	2	bahwa	bahwa	PROPN
mkg-844	35	3	terdapat	terdapat	PROPN
mkg-844	35	4	atribut	atribut	PROPN
mkg-844	35	5	yang	yang	PROPN
mkg-844	35	6	dinilai	dinilai	PROPN
mkg-844	35	7	penting	penting	PROPN
mkg-844	35	8	tetapi	tetapi	PROPN
mkg-844	35	9	belum	belum	PROPN
mkg-844	35	10	sepenuhnya	sepenuhnya	PROPN
mkg-844	35	11	terpenuhi	terpenuhi	PROPN
mkg-844	35	12	oleh	oleh	PROPN
mkg-844	35	13	research	research	NOUN
mkg-844	35	14	report	report	PROPN
mkg-844	35	15	�	�	PROPN
mkg-844	35	16	�	�	PROPN
mkg-844	35	17	bramantoro	bramantoro	NOUN
mkg-844	35	18	and	and	CCONJ
mkg-844	35	19	palupi	palupi	NOUN
mkg-844	35	20	:	:	PUNCT
mkg-844	35	21	analysis	analysis	NOUN
mkg-844	35	22	of	of	ADP
mkg-844	35	23	importance	importance	NOUN
mkg-844	35	24	level	level	NOUN
mkg-844	35	25	and	and	CCONJ
mkg-844	35	26	quality	quality	NOUN
mkg-844	35	27	achievement	achievement	NOUN
mkg-844	35	28	introduction	introduction	NOUN
mkg-844	35	29	waru	waru	PROPN
mkg-844	35	30	sidoarjo	sidoarjo	PROPN
mkg-844	35	31	community	community	VERB
mkg-844	35	32	dental	dental	ADJ
mkg-844	35	33	health	health	NOUN
mkg-844	35	34	service	service	NOUN
mkg-844	35	35	(	(	PUNCT
mkg-844	35	36	waru	waru	PROPN
mkg-844	35	37	sidoarjo	sidoarjo	PROPN
mkg-844	35	38	cdhs	cdhs	PROPN
mkg-844	35	39	)	)	PUNCT
mkg-844	35	40	is	be	AUX
mkg-844	35	41	a	a	DET
mkg-844	35	42	governmental	governmental	ADJ
mkg-844	35	43	organization	organization	NOUN
mkg-844	35	44	that	that	PRON
mkg-844	35	45	works	work	VERB
mkg-844	35	46	to	to	PART
mkg-844	35	47	provide	provide	VERB
mkg-844	35	48	community	community	NOUN
mkg-844	35	49	health	health	NOUN
mkg-844	35	50	services	service	NOUN
mkg-844	35	51	.	.	PUNCT
mkg-844	36	1	thus	thus	ADV
mkg-844	36	2	,	,	PUNCT
mkg-844	36	3	it	it	PRON
mkg-844	36	4	is	be	AUX
mkg-844	36	5	always	always	ADV
mkg-844	36	6	required	require	VERB
mkg-844	36	7	to	to	PART
mkg-844	36	8	constantly	constantly	ADV
mkg-844	36	9	improve	improve	VERB
mkg-844	36	10	the	the	DET
mkg-844	36	11	quality	quality	NOUN
mkg-844	36	12	of	of	ADP
mkg-844	36	13	its	its	PRON
mkg-844	36	14	health	health	NOUN
mkg-844	36	15	care	care	NOUN
mkg-844	36	16	services	service	NOUN
mkg-844	36	17	.	.	PUNCT
mkg-844	37	1	one	one	NUM
mkg-844	37	2	of	of	ADP
mkg-844	37	3	the	the	DET
mkg-844	37	4	services	service	NOUN
mkg-844	37	5	organized	organize	VERB
mkg-844	37	6	by	by	ADP
mkg-844	37	7	the	the	DET
mkg-844	37	8	waru	waru	PROPN
mkg-844	37	9	sidoarjo	sidoarjo	PROPN
mkg-844	37	10	cdhs	cdhs	PROPN
mkg-844	37	11	is	be	AUX
mkg-844	37	12	dental	dental	ADJ
mkg-844	37	13	and	and	CCONJ
mkg-844	37	14	oral	oral	ADJ
mkg-844	37	15	health	health	NOUN
mkg-844	37	16	care	care	NOUN
mkg-844	37	17	.	.	PUNCT
mkg-844	38	1	as	as	ADP
mkg-844	38	2	a	a	DET
mkg-844	38	3	service	service	NOUN
mkg-844	38	4	provider	provider	NOUN
mkg-844	38	5	organization	organization	NOUN
mkg-844	38	6	,	,	PUNCT
mkg-844	38	7	it	it	PRON
mkg-844	38	8	has	have	VERB
mkg-844	38	9	to	to	PART
mkg-844	38	10	pay	pay	VERB
mkg-844	38	11	attention	attention	NOUN
mkg-844	38	12	to	to	ADP
mkg-844	38	13	interaction	interaction	NOUN
mkg-844	38	14	between	between	ADP
mkg-844	38	15	structure	structure	NOUN
mkg-844	38	16	,	,	PUNCT
mkg-844	38	17	process	process	NOUN
mkg-844	38	18	,	,	PUNCT
mkg-844	38	19	and	and	CCONJ
mkg-844	38	20	outcome	outcome	NOUN
mkg-844	38	21	;	;	PUNCT
mkg-844	38	22	since	since	SCONJ
mkg-844	38	23	these	these	DET
mkg-844	38	24	three	three	NUM
mkg-844	38	25	components	component	NOUN
mkg-844	38	26	will	will	AUX
mkg-844	38	27	affect	affect	VERB
mkg-844	38	28	the	the	DET
mkg-844	38	29	health	health	NOUN
mkg-844	38	30	service	service	NOUN
mkg-844	38	31	quality	quality	NOUN
mkg-844	38	32	assessment.1	assessment.1	PROPN
mkg-844	38	33	the	the	DET
mkg-844	38	34	structure	structure	NOUN
mkg-844	38	35	of	of	ADP
mkg-844	38	36	the	the	DET
mkg-844	38	37	public	public	ADJ
mkg-844	38	38	health	health	NOUN
mkg-844	38	39	center	center	NOUN
mkg-844	38	40	also	also	ADV
mkg-844	38	41	involves	involve	VERB
mkg-844	38	42	physical	physical	ADJ
mkg-844	38	43	facilities	facility	NOUN
mkg-844	38	44	,	,	PUNCT
mkg-844	38	45	supplies	supply	NOUN
mkg-844	38	46	and	and	CCONJ
mkg-844	38	47	equipment	equipment	NOUN
mkg-844	38	48	,	,	PUNCT
mkg-844	38	49	organization	organization	NOUN
mkg-844	38	50	and	and	CCONJ
mkg-844	38	51	management	management	NOUN
mkg-844	38	52	,	,	PUNCT
mkg-844	38	53	finance	finance	NOUN
mkg-844	38	54	,	,	PUNCT
mkg-844	38	55	human	human	ADJ
mkg-844	38	56	resources	resource	NOUN
mkg-844	38	57	,	,	PUNCT
mkg-844	38	58	and	and	CCONJ
mkg-844	38	59	resource	resource	NOUN
mkg-844	38	60	sharing	sharing	NOUN
mkg-844	38	61	.	.	PUNCT
mkg-844	39	1	the	the	DET
mkg-844	39	2	existence	existence	NOUN
mkg-844	39	3	of	of	ADP
mkg-844	39	4	the	the	DET
mkg-844	39	5	structure	structure	NOUN
mkg-844	39	6	is	be	AUX
mkg-844	39	7	actually	actually	ADV
mkg-844	39	8	supported	support	VERB
mkg-844	39	9	by	by	ADP
mkg-844	39	10	a	a	DET
mkg-844	39	11	process	process	NOUN
mkg-844	39	12	,	,	PUNCT
mkg-844	39	13	namely	namely	ADV
mkg-844	39	14	as	as	ADP
mkg-844	39	15	a	a	DET
mkg-844	39	16	professional	professional	ADJ
mkg-844	39	17	activity	activity	NOUN
mkg-844	39	18	carried	carry	VERB
mkg-844	39	19	out	out	ADP
mkg-844	39	20	by	by	ADP
mkg-844	39	21	medical	medical	ADJ
mkg-844	39	22	and	and	CCONJ
mkg-844	39	23	nonmedical	nonmedical	ADJ
mkg-844	39	24	resources	resource	NOUN
mkg-844	39	25	including	include	VERB
mkg-844	39	26	the	the	DET
mkg-844	39	27	assessment	assessment	NOUN
mkg-844	39	28	of	of	ADP
mkg-844	39	29	patients	patient	NOUN
mkg-844	39	30	,	,	PUNCT
mkg-844	39	31	diagnose	diagnose	NOUN
mkg-844	39	32	,	,	PUNCT
mkg-844	39	33	treatment	treatment	NOUN
mkg-844	39	34	plans	plan	NOUN
mkg-844	39	35	,	,	PUNCT
mkg-844	39	36	treatment	treatment	NOUN
mkg-844	39	37	indications	indication	NOUN
mkg-844	39	38	,	,	PUNCT
mkg-844	39	39	and	and	CCONJ
mkg-844	39	40	so	so	ADV
mkg-844	39	41	on	on	ADV
mkg-844	39	42	.	.	PUNCT
mkg-844	40	1	the	the	DET
mkg-844	40	2	final	final	ADJ
mkg-844	40	3	results	result	NOUN
mkg-844	40	4	of	of	ADP
mkg-844	40	5	the	the	DET
mkg-844	40	6	patients	patient	NOUN
mkg-844	40	7	’	'	PUNCT
mkg-844	40	8	activity	activity	NOUN
mkg-844	40	9	in	in	ADP
mkg-844	40	10	terms	term	NOUN
mkg-844	40	11	of	of	ADP
mkg-844	40	12	changes	change	NOUN
mkg-844	40	13	in	in	ADP
mkg-844	40	14	health	health	NOUN
mkg-844	40	15	status	status	NOUN
mkg-844	40	16	and	and	CCONJ
mkg-844	40	17	satisfactory	satisfactory	NOUN
mkg-844	40	18	actually	actually	ADV
mkg-844	40	19	involve	involve	VERB
mkg-844	40	20	both	both	PRON
mkg-844	40	21	positive	positive	ADJ
mkg-844	40	22	and	and	CCONJ
mkg-844	40	23	negative	negative	ADJ
mkg-844	40	24	outcomes	outcome	NOUN
mkg-844	40	25	,	,	PUNCT
mkg-844	40	26	which	which	PRON
mkg-844	40	27	could	could	AUX
mkg-844	40	28	impact	impact	VERB
mkg-844	40	29	the	the	DET
mkg-844	40	30	short	short	ADJ
mkg-844	40	31	and	and	CCONJ
mkg-844	40	32	long	long	ADJ
mkg-844	40	33	term	term	NOUN
mkg-844	40	34	development	development	NOUN
mkg-844	40	35	of	of	ADP
mkg-844	40	36	health	health	NOUN
mkg-844	40	37	care	care	NOUN
mkg-844	40	38	service.1,2	service.1,2	ADV
mkg-844	40	39	patient	patient	NOUN
mkg-844	40	40	as	as	ADP
mkg-844	40	41	an	an	DET
mkg-844	40	42	individual	individual	NOUN
mkg-844	40	43	has	have	VERB
mkg-844	40	44	different	different	ADJ
mkg-844	40	45	individual	individual	ADJ
mkg-844	40	46	expectation	expectation	NOUN
mkg-844	40	47	and	and	CCONJ
mkg-844	40	48	assessment	assessment	NOUN
mkg-844	40	49	of	of	ADP
mkg-844	40	50	the	the	DET
mkg-844	40	51	health	health	NOUN
mkg-844	40	52	services	service	NOUN
mkg-844	40	53	perceived	perceive	VERB
mkg-844	40	54	.	.	PUNCT
mkg-844	41	1	the	the	DET
mkg-844	41	2	patient	patient	NOUN
mkg-844	41	3	will	will	AUX
mkg-844	41	4	be	be	AUX
mkg-844	41	5	satisfied	satisfied	ADJ
mkg-844	41	6	when	when	SCONJ
mkg-844	41	7	his	his	PRON
mkg-844	41	8	expectation	expectation	NOUN
mkg-844	41	9	of	of	ADP
mkg-844	41	10	the	the	DET
mkg-844	41	11	health	health	NOUN
mkg-844	41	12	services	service	NOUN
mkg-844	41	13	is	be	AUX
mkg-844	41	14	provided	provide	VERB
mkg-844	41	15	.	.	PUNCT
mkg-844	42	1	it	it	PRON
mkg-844	42	2	means	mean	VERB
mkg-844	42	3	that	that	SCONJ
mkg-844	42	4	the	the	DET
mkg-844	42	5	satisfactory	satisfactory	NOUN
mkg-844	42	6	of	of	ADP
mkg-844	42	7	the	the	DET
mkg-844	42	8	patients	patient	NOUN
mkg-844	42	9	at	at	ADP
mkg-844	42	10	waru	waru	PROPN
mkg-844	42	11	sidoarjo	sidoarjo	PROPN
mkg-844	42	12	cdhs	cdhs	PROPN
mkg-844	42	13	can	can	AUX
mkg-844	42	14	have	have	VERB
mkg-844	42	15	an	an	DET
mkg-844	42	16	implication	implication	NOUN
mkg-844	42	17	towards	towards	ADP
mkg-844	42	18	the	the	DET
mkg-844	42	19	improvement	improvement	NOUN
mkg-844	42	20	of	of	ADP
mkg-844	42	21	dental	dental	ADJ
mkg-844	42	22	health	health	NOUN
mkg-844	42	23	care	care	NOUN
mkg-844	42	24	services.3,4	services.3,4	ADJ
mkg-844	42	25	during	during	ADP
mkg-844	42	26	the	the	DET
mkg-844	42	27	initial	initial	ADJ
mkg-844	42	28	interview	interview	NOUN
mkg-844	42	29	conducted	conduct	VERB
mkg-844	42	30	at	at	ADP
mkg-844	42	31	waru	waru	PROPN
mkg-844	42	32	sidoarjo	sidoarjo	PROPN
mkg-844	42	33	cdhs	cdhs	PROPN
mkg-844	42	34	,	,	PUNCT
mkg-844	42	35	it	it	PRON
mkg-844	42	36	is	be	AUX
mkg-844	42	37	known	know	VERB
mkg-844	42	38	that	that	SCONJ
mkg-844	42	39	one	one	NUM
mkg-844	42	40	hundred	hundred	NUM
mkg-844	42	41	percent	percent	NOUN
mkg-844	42	42	of	of	ADP
mkg-844	42	43	the	the	DET
mkg-844	42	44	initial	initial	ADJ
mkg-844	42	45	respondents	respondent	NOUN
mkg-844	42	46	were	be	AUX
mkg-844	42	47	not	not	PART
mkg-844	42	48	satisfied	satisfied	ADJ
mkg-844	42	49	with	with	ADP
mkg-844	42	50	dental	dental	ADJ
mkg-844	42	51	care	care	NOUN
mkg-844	42	52	services	service	NOUN
mkg-844	42	53	perceived	perceive	VERB
mkg-844	42	54	.	.	PUNCT
mkg-844	43	1	all	all	PRON
mkg-844	43	2	of	of	ADP
mkg-844	43	3	the	the	DET
mkg-844	43	4	respondents	respondent	NOUN
mkg-844	43	5	even	even	ADV
mkg-844	43	6	stated	state	VERB
mkg-844	43	7	that	that	SCONJ
mkg-844	43	8	the	the	DET
mkg-844	43	9	bpg	bpg	PROPN
mkg-844	43	10	still	still	ADV
mkg-844	43	11	had	have	AUX
mkg-844	43	12	not	not	PART
mkg-844	43	13	provided	provide	VERB
mkg-844	43	14	their	their	PRON
mkg-844	43	15	expectations	expectation	NOUN
mkg-844	43	16	of	of	ADP
mkg-844	43	17	service	service	NOUN
mkg-844	43	18	quality	quality	NOUN
mkg-844	43	19	factors	factor	NOUN
mkg-844	43	20	.	.	PUNCT
mkg-844	44	1	this	this	DET
mkg-844	44	2	condition	condition	NOUN
mkg-844	44	3	was	be	AUX
mkg-844	44	4	actually	actually	ADV
mkg-844	44	5	related	relate	VERB
mkg-844	44	6	to	to	ADP
mkg-844	44	7	the	the	DET
mkg-844	44	8	gap	gap	NOUN
mkg-844	44	9	between	between	ADP
mkg-844	44	10	their	their	PRON
mkg-844	44	11	expectations	expectation	NOUN
mkg-844	44	12	of	of	ADP
mkg-844	44	13	dental	dental	ADJ
mkg-844	44	14	care	care	NOUN
mkg-844	44	15	service	service	NOUN
mkg-844	44	16	quality	quality	NOUN
mkg-844	44	17	considered	consider	VERB
mkg-844	44	18	to	to	PART
mkg-844	44	19	be	be	AUX
mkg-844	44	20	important	important	ADJ
mkg-844	44	21	for	for	ADP
mkg-844	44	22	them	they	PRON
mkg-844	44	23	and	and	CCONJ
mkg-844	44	24	their	their	PRON
mkg-844	44	25	assessment	assessment	NOUN
mkg-844	44	26	of	of	ADP
mkg-844	44	27	the	the	DET
mkg-844	44	28	dental	dental	ADJ
mkg-844	44	29	care	care	NOUN
mkg-844	44	30	services	service	NOUN
mkg-844	44	31	perceived	perceive	VERB
mkg-844	44	32	.	.	PUNCT
mkg-844	45	1	therefore	therefore	ADV
mkg-844	45	2	,	,	PUNCT
mkg-844	45	3	further	further	ADJ
mkg-844	45	4	researches	research	NOUN
mkg-844	45	5	are	be	AUX
mkg-844	45	6	needed	need	VERB
mkg-844	45	7	regarding	regard	VERB
mkg-844	45	8	the	the	DET
mkg-844	45	9	level	level	NOUN
mkg-844	45	10	of	of	ADP
mkg-844	45	11	the	the	DET
mkg-844	45	12	importance	importance	NOUN
mkg-844	45	13	and	and	CCONJ
mkg-844	45	14	achievement	achievement	NOUN
mkg-844	45	15	of	of	ADP
mkg-844	45	16	related	related	ADJ
mkg-844	45	17	factors	factor	NOUN
mkg-844	45	18	that	that	PRON
mkg-844	45	19	affect	affect	VERB
mkg-844	45	20	the	the	DET
mkg-844	45	21	quality	quality	NOUN
mkg-844	45	22	of	of	ADP
mkg-844	45	23	health	health	NOUN
mkg-844	45	24	services	service	NOUN
mkg-844	45	25	.	.	PUNCT
mkg-844	46	1	the	the	DET
mkg-844	46	2	purpose	purpose	NOUN
mkg-844	46	3	of	of	ADP
mkg-844	46	4	this	this	DET
mkg-844	46	5	study	study	NOUN
mkg-844	46	6	,	,	PUNCT
mkg-844	46	7	thus	thus	ADV
mkg-844	46	8	,	,	PUNCT
mkg-844	46	9	was	be	AUX
mkg-844	46	10	to	to	PART
mkg-844	46	11	determine	determine	VERB
mkg-844	46	12	the	the	DET
mkg-844	46	13	level	level	NOUN
mkg-844	46	14	of	of	ADP
mkg-844	46	15	the	the	DET
mkg-844	46	16	importance	importance	NOUN
mkg-844	46	17	and	and	CCONJ
mkg-844	46	18	achievement	achievement	NOUN
mkg-844	46	19	of	of	ADP
mkg-844	46	20	the	the	DET
mkg-844	46	21	aspects	aspect	NOUN
mkg-844	46	22	of	of	ADP
mkg-844	46	23	service	service	NOUN
mkg-844	46	24	quality	quality	NOUN
mkg-844	46	25	provided	provide	VERB
mkg-844	46	26	by	by	ADP
mkg-844	46	27	waru	waru	PROPN
mkg-844	46	28	sidoarjo	sidoarjo	PROPN
mkg-844	46	29	cdhs	cdhs	PROPN
mkg-844	46	30	.	.	PUNCT
mkg-844	47	1	materials	material	NOUN
mkg-844	47	2	and	and	CCONJ
mkg-844	47	3	methods	method	NOUN
mkg-844	47	4	this	this	DET
mkg-844	47	5	study	study	NOUN
mkg-844	47	6	is	be	AUX
mkg-844	47	7	considered	consider	VERB
mkg-844	47	8	as	as	ADP
mkg-844	47	9	a	a	DET
mkg-844	47	10	descriptive	descriptive	ADJ
mkg-844	47	11	observational	observational	ADJ
mkg-844	47	12	study	study	NOUN
mkg-844	47	13	.	.	PUNCT
mkg-844	48	1	the	the	DET
mkg-844	48	2	instrument	instrument	NOUN
mkg-844	48	3	used	use	VERB
mkg-844	48	4	in	in	ADP
mkg-844	48	5	this	this	DET
mkg-844	48	6	study	study	NOUN
mkg-844	48	7	was	be	AUX
mkg-844	48	8	an	an	DET
mkg-844	48	9	instrument	instrument	NOUN
mkg-844	48	10	of	of	ADP
mkg-844	48	11	service	service	NOUN
mkg-844	48	12	quality	quality	NOUN
mkg-844	48	13	measurement	measurement	NOUN
mkg-844	48	14	,	,	PUNCT
mkg-844	48	15	questionnaire	questionnaire	NOUN
mkg-844	48	16	,	,	PUNCT
mkg-844	48	17	consisting	consist	VERB
mkg-844	48	18	of	of	ADP
mkg-844	48	19	five	five	NUM
mkg-844	48	20	aspects	aspect	NOUN
mkg-844	48	21	of	of	ADP
mkg-844	48	22	the	the	DET
mkg-844	48	23	observations	observation	NOUN
mkg-844	48	24	,	,	PUNCT
mkg-844	48	25	namely	namely	ADV
mkg-844	48	26	:	:	PUNCT
mkg-844	48	27	a	a	X
mkg-844	48	28	)	)	PUNCT
mkg-844	48	29	reliability	reliability	NOUN
mkg-844	48	30	,	,	PUNCT
mkg-844	48	31	the	the	DET
mkg-844	48	32	ability	ability	NOUN
mkg-844	48	33	to	to	PART
mkg-844	48	34	deliver	deliver	VERB
mkg-844	48	35	promised	promise	VERB
mkg-844	48	36	services	service	NOUN
mkg-844	48	37	immediately	immediately	ADV
mkg-844	48	38	,	,	PUNCT
mkg-844	48	39	accurately	accurately	ADV
mkg-844	48	40	,	,	PUNCT
mkg-844	48	41	and	and	CCONJ
mkg-844	48	42	satisfying	satisfying	ADJ
mkg-844	48	43	,	,	PUNCT
mkg-844	48	44	b	b	NOUN
mkg-844	48	45	)	)	PUNCT
mkg-844	48	46	assurance	assurance	NOUN
mkg-844	48	47	or	or	CCONJ
mkg-844	48	48	insurance	insurance	NOUN
mkg-844	48	49	includes	include	VERB
mkg-844	48	50	knowledge	knowledge	NOUN
mkg-844	48	51	,	,	PUNCT
mkg-844	48	52	compensation	compensation	NOUN
mkg-844	48	53	,	,	PUNCT
mkg-844	48	54	decency	decency	NOUN
mkg-844	48	55	and	and	CCONJ
mkg-844	48	56	trustworthiness	trustworthiness	NOUN
mkg-844	48	57	,	,	PUNCT
mkg-844	48	58	free	free	ADJ
mkg-844	48	59	from	from	ADP
mkg-844	48	60	danger	danger	NOUN
mkg-844	48	61	,	,	PUNCT
mkg-844	48	62	and	and	CCONJ
mkg-844	48	63	risk	risk	NOUN
mkg-844	48	64	or	or	CCONJ
mkg-844	48	65	doubt	doubt	NOUN
mkg-844	48	66	,	,	PUNCT
mkg-844	48	67	c	c	NOUN
mkg-844	48	68	)	)	PUNCT
mkg-844	48	69	tangibles	tangible	NOUN
mkg-844	48	70	or	or	CCONJ
mkg-844	48	71	physical	physical	ADJ
mkg-844	48	72	evidence	evidence	NOUN
mkg-844	48	73	includes	include	VERB
mkg-844	48	74	physical	physical	ADJ
mkg-844	48	75	facilities	facility	NOUN
mkg-844	48	76	,	,	PUNCT
mkg-844	48	77	equipment	equipment	NOUN
mkg-844	48	78	,	,	PUNCT
mkg-844	48	79	as	as	ADV
mkg-844	48	80	well	well	ADV
mkg-844	48	81	as	as	ADP
mkg-844	48	82	personnel	personnel	NOUN
mkg-844	48	83	and	and	CCONJ
mkg-844	48	84	means	mean	NOUN
mkg-844	48	85	of	of	ADP
mkg-844	48	86	communication	communication	NOUN
mkg-844	48	87	,	,	PUNCT
mkg-844	48	88	d	d	X
mkg-844	48	89	)	)	PUNCT
mkg-844	48	90	empathy	empathy	NOUN
mkg-844	48	91	includes	include	VERB
mkg-844	48	92	relationships	relationship	NOUN
mkg-844	48	93	,	,	PUNCT
mkg-844	48	94	good	good	ADJ
mkg-844	48	95	communication	communication	NOUN
mkg-844	48	96	,	,	PUNCT
mkg-844	48	97	as	as	ADV
mkg-844	48	98	well	well	ADV
mkg-844	48	99	as	as	ADP
mkg-844	48	100	attention	attention	NOUN
mkg-844	48	101	and	and	CCONJ
mkg-844	48	102	understanding	understanding	NOUN
mkg-844	48	103	of	of	ADP
mkg-844	48	104	customer	customer	NOUN
mkg-844	48	105	needs	need	NOUN
mkg-844	48	106	,	,	PUNCT
mkg-844	48	107	e	e	NOUN
mkg-844	48	108	)	)	PUNCT
mkg-844	48	109	responsibility	responsibility	NOUN
mkg-844	48	110	or	or	CCONJ
mkg-844	48	111	responsiveness	responsiveness	NOUN
mkg-844	48	112	,	,	PUNCT
mkg-844	48	113	the	the	DET
mkg-844	48	114	desire	desire	NOUN
mkg-844	48	115	of	of	ADP
mkg-844	48	116	staffs	staff	NOUN
mkg-844	48	117	to	to	PART
mkg-844	48	118	assist	assist	VERB
mkg-844	48	119	customers	customer	NOUN
mkg-844	48	120	and	and	CCONJ
mkg-844	48	121	provide	provide	VERB
mkg-844	48	122	a	a	DET
mkg-844	48	123	responsive	responsive	ADJ
mkg-844	48	124	service	service	NOUN
mkg-844	48	125	.	.	PUNCT
mkg-844	49	1	the	the	DET
mkg-844	49	2	respondents	respondent	NOUN
mkg-844	49	3	in	in	ADP
mkg-844	49	4	the	the	DET
mkg-844	49	5	study	study	NOUN
mkg-844	49	6	were	be	AUX
mkg-844	49	7	200	200	NUM
mkg-844	49	8	patients	patient	NOUN
mkg-844	49	9	who	who	PRON
mkg-844	49	10	visited	visit	VERB
mkg-844	49	11	waru	waru	PROPN
mkg-844	49	12	sidoarjo	sidoarjo	PROPN
mkg-844	49	13	cdhs	cdhs	PROPN
mkg-844	49	14	in	in	ADP
mkg-844	49	15	july	july	PROPN
mkg-844	49	16	2011	2011	NUM
mkg-844	49	17	.	.	PUNCT
mkg-844	50	1	the	the	DET
mkg-844	50	2	respondents	respondent	NOUN
mkg-844	50	3	then	then	ADV
mkg-844	50	4	answered	answer	VERB
mkg-844	50	5	22	22	NUM
mkg-844	50	6	questions	question	NOUN
mkg-844	50	7	by	by	ADP
mkg-844	50	8	circling	circle	VERB
mkg-844	50	9	items	item	NOUN
mkg-844	50	10	based	base	VERB
mkg-844	50	11	on	on	ADP
mkg-844	50	12	likert	likert	ADJ
mkg-844	50	13	scale	scale	NOUN
mkg-844	50	14	score	score	NOUN
mkg-844	50	15	of	of	ADP
mkg-844	50	16	1	1	NUM
mkg-844	50	17	to	to	PART
mkg-844	50	18	5	5	NUM
mkg-844	50	19	concerned	concern	VERB
mkg-844	50	20	with	with	ADP
mkg-844	50	21	the	the	DET
mkg-844	50	22	service	service	NOUN
mkg-844	50	23	quality	quality	NOUN
mkg-844	50	24	problems	problem	NOUN
mkg-844	50	25	that	that	PRON
mkg-844	50	26	have	have	AUX
mkg-844	50	27	been	be	AUX
mkg-844	50	28	adapted	adapt	VERB
mkg-844	50	29	to	to	ADP
mkg-844	50	30	the	the	DET
mkg-844	50	31	condition	condition	NOUN
mkg-844	50	32	of	of	ADP
mkg-844	50	33	the	the	DET
mkg-844	50	34	dental	dental	ADJ
mkg-844	50	35	health	health	NOUN
mkg-844	50	36	services	service	NOUN
mkg-844	50	37	.	.	PUNCT
mkg-844	51	1	the	the	DET
mkg-844	51	2	questionnaire	questionnaire	NOUN
mkg-844	51	3	consisted	consist	VERB
mkg-844	51	4	of	of	ADP
mkg-844	51	5	column	column	NOUN
mkg-844	51	6	values	value	NOUN
mkg-844	51	7	of	of	ADP
mkg-844	51	8	expectations	expectation	NOUN
mkg-844	51	9	and	and	CCONJ
mkg-844	51	10	judgments	judgment	NOUN
mkg-844	51	11	.	.	PUNCT
mkg-844	52	1	the	the	DET
mkg-844	52	2	data	datum	NOUN
mkg-844	52	3	of	of	ADP
mkg-844	52	4	the	the	DET
mkg-844	52	5	respondents	respondent	NOUN
mkg-844	52	6	’	’	PART
mkg-844	52	7	response	response	NOUN
mkg-844	52	8	were	be	AUX
mkg-844	52	9	then	then	ADV
mkg-844	52	10	recapitulated	recapitulate	VERB
mkg-844	52	11	.	.	PUNCT
mkg-844	53	1	afterwards	afterwards	ADV
mkg-844	53	2	,	,	PUNCT
mkg-844	53	3	the	the	DET
mkg-844	53	4	comparison	comparison	NOUN
mkg-844	53	5	of	of	ADP
mkg-844	53	6	the	the	DET
mkg-844	53	7	expectation	expectation	NOUN
mkg-844	53	8	of	of	ADP
mkg-844	53	9	the	the	DET
mkg-844	53	10	respondents	respondent	NOUN
mkg-844	53	11	and	and	CCONJ
mkg-844	53	12	the	the	DET
mkg-844	53	13	assessment	assessment	NOUN
mkg-844	53	14	of	of	ADP
mkg-844	53	15	the	the	DET
mkg-844	53	16	respondents	respondent	NOUN
mkg-844	53	17	was	be	AUX
mkg-844	53	18	conducted	conduct	VERB
mkg-844	53	19	.	.	PUNCT
mkg-844	54	1	the	the	DET
mkg-844	54	2	result	result	NOUN
mkg-844	54	3	was	be	AUX
mkg-844	54	4	then	then	ADV
mkg-844	54	5	classified	classify	VERB
mkg-844	54	6	into	into	ADP
mkg-844	54	7	three	three	NUM
mkg-844	54	8	groups	group	NOUN
mkg-844	54	9	:	:	PUNCT
mkg-844	54	10	the	the	DET
mkg-844	54	11	value	value	NOUN
mkg-844	54	12	of	of	ADP
mkg-844	54	13	the	the	DET
mkg-844	54	14	assessment	assessment	NOUN
mkg-844	54	15	of	of	ADP
mkg-844	54	16	the	the	DET
mkg-844	54	17	respondents	respondent	NOUN
mkg-844	54	18	was	be	AUX
mkg-844	54	19	smaller	small	ADJ
mkg-844	54	20	than	than	ADP
mkg-844	54	21	the	the	DET
mkg-844	54	22	value	value	NOUN
mkg-844	54	23	of	of	ADP
mkg-844	54	24	the	the	DET
mkg-844	54	25	expectation	expectation	NOUN
mkg-844	54	26	of	of	ADP
mkg-844	54	27	the	the	DET
mkg-844	54	28	respondents	respondent	NOUN
mkg-844	54	29	;	;	PUNCT
mkg-844	54	30	the	the	DET
mkg-844	54	31	value	value	NOUN
mkg-844	54	32	of	of	ADP
mkg-844	54	33	the	the	DET
mkg-844	54	34	assessment	assessment	NOUN
mkg-844	54	35	of	of	ADP
mkg-844	54	36	the	the	DET
mkg-844	54	37	respondents	respondent	NOUN
mkg-844	54	38	was	be	AUX
mkg-844	54	39	the	the	DET
mkg-844	54	40	same	same	ADJ
mkg-844	54	41	as	as	ADP
mkg-844	54	42	the	the	DET
mkg-844	54	43	value	value	NOUN
mkg-844	54	44	of	of	ADP
mkg-844	54	45	the	the	DET
mkg-844	54	46	expectation	expectation	NOUN
mkg-844	54	47	of	of	ADP
mkg-844	54	48	the	the	DET
mkg-844	54	49	respondents	respondent	NOUN
mkg-844	54	50	;	;	PUNCT
mkg-844	54	51	and	and	CCONJ
mkg-844	54	52	the	the	DET
mkg-844	54	53	value	value	NOUN
mkg-844	54	54	of	of	ADP
mkg-844	54	55	the	the	DET
mkg-844	54	56	assessment	assessment	NOUN
mkg-844	54	57	of	of	ADP
mkg-844	54	58	the	the	DET
mkg-844	54	59	respondents	respondent	NOUN
mkg-844	54	60	was	be	AUX
mkg-844	54	61	higher	high	ADJ
mkg-844	54	62	than	than	ADP
mkg-844	54	63	the	the	DET
mkg-844	54	64	value	value	NOUN
mkg-844	54	65	of	of	ADP
mkg-844	54	66	the	the	DET
mkg-844	54	67	expectation	expectation	NOUN
mkg-844	54	68	of	of	ADP
mkg-844	54	69	the	the	DET
mkg-844	54	70	respondents	respondent	NOUN
mkg-844	54	71	.	.	PUNCT
mkg-844	55	1	the	the	DET
mkg-844	55	2	mean	mean	ADJ
mkg-844	55	3	value	value	NOUN
mkg-844	55	4	of	of	ADP
mkg-844	55	5	the	the	DET
mkg-844	55	6	expectations	expectation	NOUN
mkg-844	55	7	and	and	CCONJ
mkg-844	55	8	assessments	assessment	NOUN
mkg-844	55	9	of	of	ADP
mkg-844	55	10	the	the	DET
mkg-844	55	11	respondents	respondent	NOUN
mkg-844	55	12	was	be	AUX
mkg-844	55	13	then	then	ADV
mkg-844	55	14	calculated	calculate	VERB
mkg-844	55	15	for	for	ADP
mkg-844	55	16	each	each	DET
mkg-844	55	17	topic	topic	NOUN
mkg-844	55	18	of	of	ADP
mkg-844	55	19	questions	question	NOUN
mkg-844	55	20	in	in	ADP
mkg-844	55	21	order	order	NOUN
mkg-844	55	22	to	to	PART
mkg-844	55	23	know	know	VERB
mkg-844	55	24	the	the	DET
mkg-844	55	25	importance	importance	NOUN
mkg-844	55	26	of	of	ADP
mkg-844	55	27	the	the	DET
mkg-844	55	28	service	service	NOUN
mkg-844	55	29	quality	quality	NOUN
mkg-844	55	30	provided	provide	VERB
mkg-844	55	31	by	by	ADP
mkg-844	55	32	waru	waru	PROPN
mkg-844	55	33	sidoarjo	sidoarjo	PROPN
mkg-844	55	34	cdhs	cdhs	PROPN
mkg-844	55	35	.	.	PUNCT
mkg-844	56	1	pelayanan	pelayanan	PROPN
mkg-844	56	2	kesehatan	kesehatan	PROPN
mkg-844	56	3	yang	yang	PROPN
mkg-844	56	4	diberikan	diberikan	PROPN
mkg-844	56	5	oleh	oleh	PROPN
mkg-844	56	6	penyedia	penyedia	PROPN
mkg-844	56	7	layanan	layanan	PROPN
mkg-844	56	8	atau	atau	PROPN
mkg-844	56	9	puskesmas	puskesmas	PROPN
mkg-844	56	10	.	.	PUNCT
mkg-844	57	1	atribut	atribut	PROPN
mkg-844	57	2	kenyamanan	kenyamanan	PROPN
mkg-844	57	3	ruang	ruang	PROPN
mkg-844	57	4	tunggu	tunggu	PROPN
mkg-844	57	5	,	,	PUNCT
mkg-844	57	6	kesigapan	kesigapan	PROPN
mkg-844	57	7	layanan	layanan	PROPN
mkg-844	57	8	,	,	PUNCT
mkg-844	57	9	dan	dan	PROPN
mkg-844	57	10	kesiapan	kesiapan	PROPN
mkg-844	57	11	layanan	layanan	PROPN
mkg-844	57	12	,	,	PUNCT
mkg-844	57	13	memiliki	memiliki	PROPN
mkg-844	57	14	nilai	nilai	PROPN
mkg-844	57	15	kepentingan	kepentingan	PROPN
mkg-844	57	16	yang	yang	PROPN
mkg-844	57	17	tinggi	tinggi	PROPN
mkg-844	57	18	,	,	PUNCT
mkg-844	57	19	tetapi	tetapi	PROPN
mkg-844	57	20	memiliki	memiliki	PROPN
mkg-844	57	21	nilai	nilai	PROPN
mkg-844	57	22	persentase	persentase	PROPN
mkg-844	57	23	yang	yang	PROPN
mkg-844	57	24	besar	besar	PROPN
mkg-844	57	25	pada	pada	PROPN
mkg-844	57	26	jumlah	jumlah	PROPN
mkg-844	57	27	responden	responden	PROPN
mkg-844	57	28	yang	yang	PROPN
mkg-844	57	29	merasa	merasa	PROPN
mkg-844	57	30	tidak	tidak	PROPN
mkg-844	57	31	puas	puas	PROPN
mkg-844	57	32	.	.	PUNCT
mkg-844	58	1	kata	kata	PROPN
mkg-844	58	2	kunci	kunci	PROPN
mkg-844	58	3	:	:	PUNCT
mkg-844	58	4	harapan	harapan	PROPN
mkg-844	58	5	pasien	pasien	PROPN
mkg-844	58	6	,	,	PUNCT
mkg-844	58	7	penilaian	penilaian	ADJ
mkg-844	58	8	pasien	pasien	PROPN
mkg-844	58	9	,	,	PUNCT
mkg-844	58	10	kepuasan	kepuasan	NOUN
mkg-844	58	11	pasien	pasien	PROPN
mkg-844	58	12	,	,	PUNCT
mkg-844	58	13	pelayanan	pelayanan	VERB
mkg-844	58	14	kesehatan	kesehatan	PROPN
mkg-844	58	15	gigi	gigi	PROPN
mkg-844	58	16	correspondence	correspondence	NOUN
mkg-844	58	17	:	:	PUNCT
mkg-844	58	18	taufan	taufan	PROPN
mkg-844	58	19	bramantoro	bramantoro	NOUN
mkg-844	58	20	,	,	PUNCT
mkg-844	58	21	c	c	X
mkg-844	58	22	/	/	SYM
mkg-844	58	23	o	o	NOUN
mkg-844	58	24	:	:	PUNCT
mkg-844	58	25	departemen	departeman	NOUN
mkg-844	58	26	ilmu	ilmu	PROPN
mkg-844	58	27	kesehatan	kesehatan	PROPN
mkg-844	58	28	gigi	gigi	PROPN
mkg-844	58	29	masyarakat	masyarakat	PROPN
mkg-844	58	30	,	,	PUNCT
mkg-844	58	31	fakultas	fakulta	VERB
mkg-844	58	32	kedokteran	kedokteran	PROPN
mkg-844	58	33	gigi	gigi	PROPN
mkg-844	58	34	universitas	universitas	PROPN
mkg-844	58	35	airlangga	airlangga	PROPN
mkg-844	58	36	.	.	PUNCT
mkg-844	59	1	jln	jln	PROPN
mkg-844	59	2	.	.	PROPN
mkg-844	59	3	mayjend	mayjend	PROPN
mkg-844	59	4	.	.	PUNCT
mkg-844	60	1	prof	prof	PROPN
mkg-844	60	2	.	.	PUNCT
mkg-844	61	1	dr	dr	PROPN
mkg-844	61	2	.	.	PROPN
mkg-844	61	3	moestopo	moestopo	PROPN
mkg-844	62	1	no	no	NOUN
mkg-844	62	2	.	.	PUNCT
mkg-844	63	1	47	47	NUM
mkg-844	63	2	surabaya	surabaya	PROPN
mkg-844	63	3	60132	60132	NUM
mkg-844	63	4	,	,	PUNCT
mkg-844	63	5	indonesia	indonesia	PROPN
mkg-844	63	6	.	.	PUNCT
mkg-844	64	1	e	e	X
mkg-844	64	2	-	-	NOUN
mkg-844	64	3	mail	mail	NOUN
mkg-844	64	4	:	:	PUNCT
mkg-844	64	5	tbramantoro@yahoo.com	tbramantoro@yahoo.com	X
mkg-844	64	6	�	�	PROPN
mkg-844	64	7	0	0	NUM
mkg-844	64	8	dent	dent	NOUN
mkg-844	64	9	.	.	PUNCT
mkg-844	65	1	j.	j.	PROPN
mkg-844	65	2	(	(	PUNCT
mkg-844	65	3	maj	maj	PROPN
mkg-844	65	4	.	.	PROPN
mkg-844	65	5	ked	ked	PROPN
mkg-844	65	6	.	.	PUNCT
mkg-844	66	1	gigi	gigi	PROPN
mkg-844	66	2	)	)	PUNCT
mkg-844	66	3	,	,	PUNCT
mkg-844	66	4	vol	vol	NOUN
mkg-844	66	5	.	.	PROPN
mkg-844	67	1	45	45	NUM
mkg-844	67	2	.	.	PUNCT
mkg-844	68	1	no	no	INTJ
mkg-844	68	2	.	.	NOUN
mkg-844	68	3	1	1	NUM
mkg-844	68	4	march	march	PROPN
mkg-844	68	5	2012	2012	NUM
mkg-844	68	6	:	:	PUNCT
mkg-844	68	7	48–51	48–51	NUM
mkg-844	68	8	results	result	NOUN
mkg-844	68	9	based	base	VERB
mkg-844	68	10	on	on	ADP
mkg-844	68	11	the	the	DET
mkg-844	68	12	recapitulation	recapitulation	NOUN
mkg-844	68	13	result	result	NOUN
mkg-844	68	14	of	of	ADP
mkg-844	68	15	the	the	DET
mkg-844	68	16	expectation	expectation	NOUN
mkg-844	68	17	and	and	CCONJ
mkg-844	68	18	assessment	assessment	NOUN
mkg-844	68	19	of	of	ADP
mkg-844	68	20	the	the	DET
mkg-844	68	21	patients	patient	NOUN
mkg-844	68	22	in	in	ADP
mkg-844	68	23	waru	waru	PROPN
mkg-844	68	24	sidoarjo	sidoarjo	PROPN
mkg-844	68	25	cdhs	cdhs	PROPN
mkg-844	68	26	,	,	PUNCT
mkg-844	68	27	it	it	PRON
mkg-844	68	28	is	be	AUX
mkg-844	68	29	known	know	VERB
mkg-844	68	30	that	that	SCONJ
mkg-844	68	31	more	more	ADJ
mkg-844	68	32	than	than	ADP
mkg-844	68	33	50	50	NUM
mkg-844	68	34	%	%	NOUN
mkg-844	68	35	of	of	ADP
mkg-844	68	36	respondents	respondent	NOUN
mkg-844	68	37	in	in	ADP
mkg-844	68	38	each	each	DET
mkg-844	68	39	attribute	attribute	NOUN
mkg-844	68	40	of	of	ADP
mkg-844	68	41	health	health	NOUN
mkg-844	68	42	care	care	PROPN
mkg-844	68	43	service	service	NOUN
mkg-844	68	44	quality	quality	NOUN
mkg-844	68	45	aspects	aspect	NOUN
mkg-844	68	46	had	have	VERB
mkg-844	68	47	the	the	DET
mkg-844	68	48	same	same	ADJ
mkg-844	68	49	expectation	expectation	NOUN
mkg-844	68	50	value	value	NOUN
mkg-844	68	51	as	as	SCONJ
mkg-844	68	52	the	the	DET
mkg-844	68	53	assessment	assessment	NOUN
mkg-844	68	54	one	one	NOUN
mkg-844	68	55	concerned	concerned	ADJ
mkg-844	68	56	with	with	ADP
mkg-844	68	57	dental	dental	ADJ
mkg-844	68	58	care	care	NOUN
mkg-844	68	59	services	service	NOUN
mkg-844	68	60	received	receive	VERB
mkg-844	68	61	.	.	PUNCT
mkg-844	69	1	the	the	DET
mkg-844	69	2	highest	high	ADJ
mkg-844	69	3	mean	mean	ADJ
mkg-844	69	4	value	value	NOUN
mkg-844	69	5	was	be	AUX
mkg-844	69	6	obtained	obtain	VERB
mkg-844	69	7	from	from	ADP
mkg-844	69	8	the	the	DET
mkg-844	69	9	attribute	attribute	NOUN
mkg-844	69	10	of	of	ADP
mkg-844	69	11	the	the	DET
mkg-844	69	12	appearance	appearance	NOUN
mkg-844	69	13	feasibility	feasibility	NOUN
mkg-844	69	14	of	of	ADP
mkg-844	69	15	the	the	DET
mkg-844	69	16	medical	medical	ADJ
mkg-844	69	17	staffs	staff	NOUN
mkg-844	69	18	,	,	PUNCT
mkg-844	69	19	about	about	ADV
mkg-844	69	20	4.780	4.780	NUM
mkg-844	69	21	.	.	PUNCT
mkg-844	70	1	meanwhile	meanwhile	ADV
mkg-844	70	2	,	,	PUNCT
mkg-844	70	3	the	the	DET
mkg-844	70	4	lowest	low	ADJ
mkg-844	70	5	mean	mean	ADJ
mkg-844	70	6	value	value	NOUN
mkg-844	70	7	was	be	AUX
mkg-844	70	8	obtained	obtain	VERB
mkg-844	70	9	from	from	ADP
mkg-844	70	10	the	the	DET
mkg-844	70	11	attribute	attribute	NOUN
mkg-844	70	12	of	of	ADP
mkg-844	70	13	the	the	DET
mkg-844	70	14	dental	dental	ADJ
mkg-844	70	15	care	care	NOUN
mkg-844	70	16	service	service	NOUN
mkg-844	70	17	suitability	suitability	NOUN
mkg-844	70	18	,	,	PUNCT
mkg-844	70	19	about	about	ADV
mkg-844	70	20	4.595	4.595	NUM
mkg-844	70	21	.	.	PUNCT
mkg-844	71	1	based	base	VERB
mkg-844	71	2	on	on	ADP
mkg-844	71	3	the	the	DET
mkg-844	71	4	observation	observation	NOUN
mkg-844	71	5	results	result	NOUN
mkg-844	71	6	on	on	ADP
mkg-844	71	7	the	the	DET
mkg-844	71	8	value	value	NOUN
mkg-844	71	9	of	of	ADP
mkg-844	71	10	the	the	DET
mkg-844	71	11	dental	dental	ADJ
mkg-844	71	12	care	care	NOUN
mkg-844	71	13	services	service	NOUN
mkg-844	71	14	,	,	PUNCT
mkg-844	71	15	the	the	DET
mkg-844	71	16	highest	high	ADJ
mkg-844	71	17	mean	mean	ADJ
mkg-844	71	18	value	value	NOUN
mkg-844	71	19	was	be	AUX
mkg-844	71	20	obtained	obtain	VERB
mkg-844	71	21	from	from	ADP
mkg-844	71	22	the	the	DET
mkg-844	71	23	attribute	attribute	NOUN
mkg-844	71	24	of	of	ADP
mkg-844	71	25	the	the	DET
mkg-844	71	26	non	non	ADJ
mkg-844	71	27	-	-	ADJ
mkg-844	71	28	discriminatory	discriminatory	ADJ
mkg-844	71	29	services	service	NOUN
mkg-844	71	30	,	,	PUNCT
mkg-844	71	31	about	about	ADV
mkg-844	71	32	4.600	4.600	NUM
mkg-844	71	33	.	.	PUNCT
mkg-844	72	1	meanwhile	meanwhile	ADV
mkg-844	72	2	,	,	PUNCT
mkg-844	72	3	the	the	DET
mkg-844	72	4	lowest	low	ADJ
mkg-844	72	5	mean	mean	ADJ
mkg-844	72	6	value	value	NOUN
mkg-844	72	7	was	be	AUX
mkg-844	72	8	obtained	obtain	VERB
mkg-844	72	9	from	from	ADP
mkg-844	72	10	the	the	DET
mkg-844	72	11	attribute	attribute	NOUN
mkg-844	72	12	of	of	ADP
mkg-844	72	13	the	the	DET
mkg-844	72	14	service	service	NOUN
mkg-844	72	15	readiness	readiness	NOUN
mkg-844	72	16	,	,	PUNCT
mkg-844	72	17	about	about	ADP
mkg-844	72	18	4.200	4.200	NUM
mkg-844	72	19	.	.	PUNCT
mkg-844	73	1	the	the	DET
mkg-844	73	2	attribute	attribute	NOUN
mkg-844	73	3	of	of	ADP
mkg-844	73	4	the	the	DET
mkg-844	73	5	service	service	NOUN
mkg-844	73	6	readiness	readiness	NOUN
mkg-844	73	7	on	on	ADP
mkg-844	73	8	responsiveness	responsiveness	NOUN
mkg-844	73	9	aspects	aspect	NOUN
mkg-844	73	10	had	have	VERB
mkg-844	73	11	the	the	DET
mkg-844	73	12	highest	high	ADJ
mkg-844	73	13	mean	mean	ADJ
mkg-844	73	14	value	value	NOUN
mkg-844	73	15	of	of	ADP
mkg-844	73	16	the	the	DET
mkg-844	73	17	expectation	expectation	NOUN
mkg-844	73	18	,	,	PUNCT
mkg-844	73	19	about	about	ADP
mkg-844	73	20	4.775	4.775	NUM
mkg-844	73	21	.	.	PUNCT
mkg-844	74	1	it	it	PRON
mkg-844	74	2	means	mean	VERB
mkg-844	74	3	that	that	SCONJ
mkg-844	74	4	the	the	DET
mkg-844	74	5	aspect	aspect	NOUN
mkg-844	74	6	of	of	ADP
mkg-844	74	7	the	the	DET
mkg-844	74	8	service	service	NOUN
mkg-844	74	9	quality	quality	NOUN
mkg-844	74	10	had	have	VERB
mkg-844	74	11	high	high	ADJ
mkg-844	74	12	level	level	NOUN
mkg-844	74	13	of	of	ADP
mkg-844	74	14	importance	importance	NOUN
mkg-844	74	15	.	.	PUNCT
mkg-844	75	1	it	it	PRON
mkg-844	75	2	was	be	AUX
mkg-844	75	3	contradicted	contradict	VERB
mkg-844	75	4	with	with	ADP
mkg-844	75	5	the	the	DET
mkg-844	75	6	percentage	percentage	NOUN
mkg-844	75	7	of	of	ADP
mkg-844	75	8	the	the	DET
mkg-844	75	9	dissatisfaction	dissatisfaction	NOUN
mkg-844	75	10	value	value	NOUN
mkg-844	75	11	.	.	PUNCT
mkg-844	76	1	compared	compare	VERB
mkg-844	76	2	to	to	ADP
mkg-844	76	3	the	the	DET
mkg-844	76	4	other	other	ADJ
mkg-844	76	5	aspects	aspect	NOUN
mkg-844	76	6	of	of	ADP
mkg-844	76	7	the	the	DET
mkg-844	76	8	service	service	NOUN
mkg-844	76	9	quality	quality	NOUN
mkg-844	76	10	,	,	PUNCT
mkg-844	76	11	the	the	DET
mkg-844	76	12	aspect	aspect	NOUN
mkg-844	76	13	of	of	ADP
mkg-844	76	14	the	the	DET
mkg-844	76	15	service	service	NOUN
mkg-844	76	16	readiness	readiness	NOUN
mkg-844	76	17	had	have	VERB
mkg-844	76	18	the	the	DET
mkg-844	76	19	largest	large	ADJ
mkg-844	76	20	percentage	percentage	NOUN
mkg-844	76	21	of	of	ADP
mkg-844	76	22	the	the	DET
mkg-844	76	23	dissatisfaction	dissatisfaction	NOUN
mkg-844	76	24	value	value	NOUN
mkg-844	76	25	,	,	PUNCT
mkg-844	76	26	about	about	ADV
mkg-844	76	27	39.5	39.5	NUM
mkg-844	76	28	%	%	NOUN
mkg-844	76	29	.	.	PUNCT
mkg-844	77	1	the	the	DET
mkg-844	77	2	largest	large	ADJ
mkg-844	77	3	percentage	percentage	NOUN
mkg-844	77	4	value	value	NOUN
mkg-844	77	5	on	on	ADP
mkg-844	77	6	the	the	DET
mkg-844	77	7	service	service	NOUN
mkg-844	77	8	satisfactory	satisfactory	NOUN
mkg-844	77	9	was	be	AUX
mkg-844	77	10	obtained	obtain	VERB
mkg-844	77	11	from	from	ADP
mkg-844	77	12	the	the	DET
mkg-844	77	13	attribute	attribute	NOUN
mkg-844	77	14	of	of	ADP
mkg-844	77	15	the	the	DET
mkg-844	77	16	non	non	ADJ
mkg-844	77	17	-	-	ADJ
mkg-844	77	18	discriminatory	discriminatory	ADJ
mkg-844	77	19	service	service	NOUN
mkg-844	77	20	,	,	PUNCT
mkg-844	77	21	about	about	ADV
mkg-844	77	22	78.5	78.5	NUM
mkg-844	77	23	%	%	NOUN
mkg-844	77	24	.	.	PUNCT
mkg-844	78	1	this	this	PRON
mkg-844	78	2	was	be	AUX
mkg-844	78	3	consistent	consistent	ADJ
mkg-844	78	4	with	with	ADP
mkg-844	78	5	the	the	DET
mkg-844	78	6	highest	high	ADJ
mkg-844	78	7	mean	mean	ADJ
mkg-844	78	8	value	value	NOUN
mkg-844	78	9	of	of	ADP
mkg-844	78	10	the	the	DET
mkg-844	78	11	service	service	NOUN
mkg-844	78	12	reception	reception	NOUN
mkg-844	78	13	obtained	obtain	VERB
mkg-844	78	14	from	from	ADP
mkg-844	78	15	the	the	DET
mkg-844	78	16	attribute	attribute	NOUN
mkg-844	78	17	of	of	ADP
mkg-844	78	18	the	the	DET
mkg-844	78	19	non	non	ADJ
mkg-844	78	20	-	-	ADJ
mkg-844	78	21	discriminatory	discriminatory	ADJ
mkg-844	78	22	service	service	NOUN
mkg-844	78	23	.	.	PUNCT
mkg-844	79	1	it	it	PRON
mkg-844	79	2	was	be	AUX
mkg-844	79	3	also	also	ADV
mkg-844	79	4	followed	follow	VERB
mkg-844	79	5	by	by	ADP
mkg-844	79	6	other	other	ADJ
mkg-844	79	7	five	five	NUM
mkg-844	79	8	attributes	attribute	NOUN
mkg-844	79	9	on	on	ADP
mkg-844	79	10	the	the	DET
mkg-844	79	11	aspect	aspect	NOUN
mkg-844	79	12	of	of	ADP
mkg-844	79	13	assurance	assurance	NOUN
mkg-844	79	14	,	,	PUNCT
mkg-844	79	15	which	which	PRON
mkg-844	79	16	were	be	AUX
mkg-844	79	17	the	the	DET
mkg-844	79	18	attribute	attribute	NOUN
mkg-844	79	19	of	of	ADP
mkg-844	79	20	the	the	DET
mkg-844	79	21	hospitality	hospitality	NOUN
mkg-844	79	22	services	service	NOUN
mkg-844	79	23	by	by	ADP
mkg-844	79	24	medical	medical	ADJ
mkg-844	79	25	staffs	staff	NOUN
mkg-844	79	26	,	,	PUNCT
mkg-844	79	27	the	the	DET
mkg-844	79	28	attribute	attribute	NOUN
mkg-844	79	29	of	of	ADP
mkg-844	79	30	the	the	DET
mkg-844	79	31	medical	medical	ADJ
mkg-844	79	32	staffs	staff	NOUN
mkg-844	79	33	’	’	PART
mkg-844	79	34	skills	skill	NOUN
mkg-844	79	35	,	,	PUNCT
mkg-844	79	36	the	the	DET
mkg-844	79	37	attribute	attribute	NOUN
mkg-844	79	38	of	of	ADP
mkg-844	79	39	the	the	DET
mkg-844	79	40	reasonable	reasonable	ADJ
mkg-844	79	41	and	and	CCONJ
mkg-844	79	42	affordable	affordable	ADJ
mkg-844	79	43	rates	rate	NOUN
mkg-844	79	44	,	,	PUNCT
mkg-844	79	45	the	the	DET
mkg-844	79	46	attribute	attribute	NOUN
mkg-844	79	47	of	of	ADP
mkg-844	79	48	the	the	DET
mkg-844	79	49	medical	medical	ADJ
mkg-844	79	50	staffs	staff	NOUN
mkg-844	79	51	’	’	PART
mkg-844	79	52	thoroughness	thoroughness	NOUN
mkg-844	79	53	,	,	PUNCT
mkg-844	79	54	and	and	CCONJ
mkg-844	79	55	the	the	DET
mkg-844	79	56	attribute	attribute	NOUN
mkg-844	79	57	of	of	ADP
mkg-844	79	58	the	the	DET
mkg-844	79	59	medical	medical	ADJ
mkg-844	79	60	staffs	staff	NOUN
mkg-844	79	61	’	’	PART
mkg-844	79	62	knowledge	knowledge	NOUN
mkg-844	79	63	,	,	PUNCT
mkg-844	79	64	so	so	CCONJ
mkg-844	79	65	the	the	DET
mkg-844	79	66	aspect	aspect	NOUN
mkg-844	79	67	of	of	ADP
mkg-844	79	68	assurance	assurance	NOUN
mkg-844	79	69	had	have	VERB
mkg-844	79	70	the	the	DET
mkg-844	79	71	highest	high	ADJ
mkg-844	79	72	percentage	percentage	NOUN
mkg-844	79	73	of	of	ADP
mkg-844	79	74	the	the	DET
mkg-844	79	75	satisfactory	satisfactory	NOUN
mkg-844	79	76	of	of	ADP
mkg-844	79	77	the	the	DET
mkg-844	79	78	patients	patient	NOUN
mkg-844	79	79	,	,	PUNCT
mkg-844	79	80	above	above	ADP
mkg-844	79	81	70	70	NUM
mkg-844	79	82	%	%	NOUN
mkg-844	79	83	,	,	PUNCT
mkg-844	79	84	than	than	ADP
mkg-844	79	85	the	the	DET
mkg-844	79	86	aspect	aspect	NOUN
mkg-844	79	87	of	of	ADP
mkg-844	79	88	dental	dental	ADJ
mkg-844	79	89	service	service	NOUN
mkg-844	79	90	quality	quality	NOUN
mkg-844	79	91	.	.	PUNCT
mkg-844	80	1	based	base	VERB
mkg-844	80	2	on	on	ADP
mkg-844	80	3	the	the	DET
mkg-844	80	4	results	result	NOUN
mkg-844	80	5	,	,	PUNCT
mkg-844	80	6	it	it	PRON
mkg-844	80	7	can	can	AUX
mkg-844	80	8	be	be	AUX
mkg-844	80	9	indicated	indicate	VERB
mkg-844	80	10	that	that	SCONJ
mkg-844	80	11	there	there	PRON
mkg-844	80	12	were	be	VERB
mkg-844	80	13	some	some	DET
mkg-844	80	14	attributes	attribute	NOUN
mkg-844	80	15	that	that	PRON
mkg-844	80	16	were	be	AUX
mkg-844	80	17	considered	consider	VERB
mkg-844	80	18	to	to	PART
mkg-844	80	19	be	be	AUX
mkg-844	80	20	important	important	ADJ
mkg-844	80	21	for	for	ADP
mkg-844	80	22	the	the	DET
mkg-844	80	23	patients	patient	NOUN
mkg-844	80	24	or	or	CCONJ
mkg-844	80	25	had	have	VERB
mkg-844	80	26	high	high	ADJ
mkg-844	80	27	expectation	expectation	NOUN
mkg-844	80	28	value	value	NOUN
mkg-844	80	29	,	,	PUNCT
mkg-844	80	30	but	but	CCONJ
mkg-844	80	31	still	still	ADV
mkg-844	80	32	not	not	PART
mkg-844	80	33	being	be	AUX
mkg-844	80	34	fully	fully	ADV
mkg-844	80	35	met	meet	VERB
mkg-844	80	36	by	by	ADP
mkg-844	80	37	the	the	DET
mkg-844	80	38	dental	dental	ADJ
mkg-844	80	39	care	care	NOUN
mkg-844	80	40	services	service	NOUN
mkg-844	80	41	provided	provide	VERB
mkg-844	80	42	by	by	ADP
mkg-844	80	43	the	the	DET
mkg-844	80	44	service	service	NOUN
mkg-844	80	45	providers	provider	NOUN
mkg-844	80	46	or	or	CCONJ
mkg-844	80	47	the	the	DET
mkg-844	80	48	public	public	ADJ
mkg-844	80	49	health	health	NOUN
mkg-844	80	50	center	center	NOUN
mkg-844	80	51	.	.	PUNCT
mkg-844	81	1	the	the	DET
mkg-844	81	2	attributes	attribute	NOUN
mkg-844	81	3	of	of	ADP
mkg-844	81	4	waiting	waiting	NOUN
mkg-844	81	5	room	room	NOUN
mkg-844	81	6	comfort	comfort	NOUN
mkg-844	81	7	,	,	PUNCT
mkg-844	81	8	service	service	NOUN
mkg-844	81	9	readiness	readiness	NOUN
mkg-844	81	10	,	,	PUNCT
mkg-844	81	11	and	and	CCONJ
mkg-844	81	12	service	service	NOUN
mkg-844	81	13	preparation	preparation	NOUN
mkg-844	81	14	actually	actually	ADV
mkg-844	81	15	obtained	obtain	VERB
mkg-844	81	16	high	high	ADJ
mkg-844	81	17	interest	interest	NOUN
mkg-844	81	18	value	value	NOUN
mkg-844	81	19	from	from	ADP
mkg-844	81	20	the	the	DET
mkg-844	81	21	respondents	respondent	NOUN
mkg-844	81	22	,	,	PUNCT
mkg-844	81	23	but	but	CCONJ
mkg-844	81	24	there	there	PRON
mkg-844	81	25	still	still	ADV
mkg-844	81	26	was	be	AUX
mkg-844	81	27	a	a	DET
mkg-844	81	28	large	large	ADJ
mkg-844	81	29	percentage	percentage	NOUN
mkg-844	81	30	of	of	ADP
mkg-844	81	31	the	the	DET
mkg-844	81	32	number	number	NOUN
mkg-844	81	33	of	of	ADP
mkg-844	81	34	the	the	DET
mkg-844	81	35	respondents	respondent	NOUN
mkg-844	81	36	who	who	PRON
mkg-844	81	37	were	be	AUX
mkg-844	81	38	not	not	PART
mkg-844	81	39	satisfied	satisfied	ADJ
mkg-844	81	40	.	.	PUNCT
mkg-844	82	1	discussion	discussion	NOUN
mkg-844	82	2	the	the	DET
mkg-844	82	3	characteristics	characteristic	NOUN
mkg-844	82	4	of	of	ADP
mkg-844	82	5	services	service	NOUN
mkg-844	82	6	involved	involve	VERB
mkg-844	82	7	can	can	AUX
mkg-844	82	8	be	be	AUX
mkg-844	82	9	related	relate	VERB
mkg-844	82	10	with	with	ADP
mkg-844	82	11	an	an	DET
mkg-844	82	12	activity	activity	NOUN
mkg-844	82	13	with	with	ADP
mkg-844	82	14	intangible	intangible	ADJ
mkg-844	82	15	elements	element	NOUN
mkg-844	82	16	.	.	PUNCT
mkg-844	83	1	in	in	ADP
mkg-844	83	2	the	the	DET
mkg-844	83	3	service	service	NOUN
mkg-844	83	4	process	process	NOUN
mkg-844	83	5	,	,	PUNCT
mkg-844	83	6	there	there	PRON
mkg-844	83	7	are	be	VERB
mkg-844	83	8	aspects	aspect	NOUN
mkg-844	83	9	of	of	ADP
mkg-844	83	10	interaction	interaction	NOUN
mkg-844	83	11	between	between	ADP
mkg-844	83	12	service	service	NOUN
mkg-844	83	13	users	user	NOUN
mkg-844	83	14	and	and	CCONJ
mkg-844	83	15	service	service	NOUN
mkg-844	83	16	providers	provider	NOUN
mkg-844	83	17	although	although	SCONJ
mkg-844	83	18	sometimes	sometimes	ADV
mkg-844	83	19	parties	party	NOUN
mkg-844	83	20	involved	involve	VERB
mkg-844	83	21	are	be	AUX
mkg-844	83	22	not	not	PART
mkg-844	83	23	always	always	ADV
mkg-844	83	24	aware	aware	ADJ
mkg-844	83	25	of	of	ADP
mkg-844	83	26	the	the	DET
mkg-844	83	27	interaction	interaction	NOUN
mkg-844	83	28	,	,	PUNCT
mkg-844	83	29	and	and	CCONJ
mkg-844	83	30	do	do	AUX
mkg-844	83	31	not	not	PART
mkg-844	83	32	result	result	VERB
mkg-844	83	33	in	in	ADP
mkg-844	83	34	the	the	DET
mkg-844	83	35	transfer	transfer	NOUN
mkg-844	83	36	of	of	ADP
mkg-844	83	37	owner.1,4,5	owner.1,4,5	NOUN
mkg-844	83	38	quality	quality	NOUN
mkg-844	83	39	improvement	improvement	NOUN
mkg-844	83	40	efforts	effort	NOUN
mkg-844	83	41	that	that	PRON
mkg-844	83	42	have	have	VERB
mkg-844	83	43	impacts	impact	NOUN
mkg-844	83	44	on	on	ADP
mkg-844	83	45	improving	improve	VERB
mkg-844	83	46	the	the	DET
mkg-844	83	47	utilization	utilization	NOUN
mkg-844	83	48	of	of	ADP
mkg-844	83	49	services	service	NOUN
mkg-844	83	50	require	require	VERB
mkg-844	83	51	both	both	PRON
mkg-844	83	52	of	of	ADP
mkg-844	83	53	the	the	DET
mkg-844	83	54	focus	focus	NOUN
mkg-844	83	55	on	on	ADP
mkg-844	83	56	how	how	SCONJ
mkg-844	83	57	to	to	PART
mkg-844	83	58	provide	provide	VERB
mkg-844	83	59	needs	need	NOUN
mkg-844	83	60	,	,	PUNCT
mkg-844	83	61	demands	demand	NOUN
mkg-844	83	62	,	,	PUNCT
mkg-844	83	63	and	and	CCONJ
mkg-844	83	64	expectations	expectation	NOUN
mkg-844	83	65	of	of	ADP
mkg-844	83	66	service	service	NOUN
mkg-844	83	67	users	user	NOUN
mkg-844	83	68	,	,	PUNCT
mkg-844	83	69	as	as	ADV
mkg-844	83	70	well	well	ADV
mkg-844	83	71	as	as	ADP
mkg-844	83	72	the	the	DET
mkg-844	83	73	integration	integration	NOUN
mkg-844	83	74	of	of	ADP
mkg-844	83	75	all	all	DET
mkg-844	83	76	activities	activity	NOUN
mkg-844	83	77	of	of	ADP
mkg-844	83	78	the	the	DET
mkg-844	83	79	organization	organization	NOUN
mkg-844	83	80	in	in	ADP
mkg-844	83	81	order	order	NOUN
mkg-844	83	82	to	to	PART
mkg-844	83	83	meet	meet	VERB
mkg-844	83	84	the	the	DET
mkg-844	83	85	needs	need	NOUN
mkg-844	83	86	,	,	PUNCT
mkg-844	83	87	demands	demand	NOUN
mkg-844	83	88	,	,	PUNCT
mkg-844	83	89	and	and	CCONJ
mkg-844	83	90	expectations	expectation	NOUN
mkg-844	83	91	in	in	ADP
mkg-844	83	92	providing	provide	VERB
mkg-844	83	93	services	service	NOUN
mkg-844	83	94	.	.	PUNCT
mkg-844	84	1	both	both	PRON
mkg-844	84	2	of	of	ADP
mkg-844	84	3	them	they	PRON
mkg-844	84	4	can	can	AUX
mkg-844	84	5	actually	actually	ADV
mkg-844	84	6	be	be	AUX
mkg-844	84	7	related	relate	VERB
mkg-844	84	8	with	with	ADP
mkg-844	84	9	the	the	DET
mkg-844	84	10	orientation	orientation	NOUN
mkg-844	84	11	of	of	ADP
mkg-844	84	12	the	the	DET
mkg-844	84	13	long	long	ADJ
mkg-844	84	14	-	-	PUNCT
mkg-844	84	15	term	term	NOUN
mkg-844	84	16	achievement	achievement	NOUN
mkg-844	84	17	of	of	ADP
mkg-844	84	18	organizational	organizational	ADJ
mkg-844	84	19	goals	goal	NOUN
mkg-844	84	20	.	.	PUNCT
mkg-844	85	1	the	the	DET
mkg-844	85	2	process	process	NOUN
mkg-844	85	3	of	of	ADP
mkg-844	85	4	fulfilling	fulfil	VERB
mkg-844	85	5	the	the	DET
mkg-844	85	6	needs	need	NOUN
mkg-844	85	7	of	of	ADP
mkg-844	85	8	service	service	NOUN
mkg-844	85	9	users	user	NOUN
mkg-844	85	10	is	be	AUX
mkg-844	85	11	actually	actually	ADV
mkg-844	85	12	more	more	ADV
mkg-844	85	13	complicated	complicated	ADJ
mkg-844	85	14	than	than	ADP
mkg-844	85	15	the	the	DET
mkg-844	85	16	process	process	NOUN
mkg-844	85	17	of	of	ADP
mkg-844	85	18	purchasing	purchase	VERB
mkg-844	85	19	goods	good	NOUN
mkg-844	85	20	.	.	PUNCT
mkg-844	86	1	the	the	DET
mkg-844	86	2	first	first	ADJ
mkg-844	86	3	stage	stage	NOUN
mkg-844	86	4	in	in	ADP
mkg-844	86	5	the	the	DET
mkg-844	86	6	process	process	NOUN
mkg-844	86	7	of	of	ADP
mkg-844	86	8	fulfilling	fulfil	VERB
mkg-844	86	9	the	the	DET
mkg-844	86	10	needs	need	NOUN
mkg-844	86	11	of	of	ADP
mkg-844	86	12	service	service	NOUN
mkg-844	86	13	users	user	NOUN
mkg-844	86	14	is	be	AUX
mkg-844	86	15	concerned	concern	VERB
mkg-844	86	16	with	with	ADP
mkg-844	86	17	how	how	SCONJ
mkg-844	86	18	the	the	DET
mkg-844	86	19	customers	customer	NOUN
mkg-844	86	20	identify	identify	VERB
mkg-844	86	21	the	the	DET
mkg-844	86	22	various	various	ADJ
mkg-844	86	23	alternatives	alternative	NOUN
mkg-844	86	24	,	,	PUNCT
mkg-844	86	25	consider	consider	VERB
mkg-844	86	26	the	the	DET
mkg-844	86	27	risks	risk	NOUN
mkg-844	86	28	and	and	CCONJ
mkg-844	86	29	the	the	DET
mkg-844	86	30	advantages	advantage	NOUN
mkg-844	86	31	,	,	PUNCT
mkg-844	86	32	and	and	CCONJ
mkg-844	86	33	then	then	ADV
mkg-844	86	34	make	make	VERB
mkg-844	86	35	a	a	DET
mkg-844	86	36	purchase	purchase	NOUN
mkg-844	86	37	decision	decision	NOUN
mkg-844	86	38	.	.	PUNCT
mkg-844	87	1	the	the	DET
mkg-844	87	2	next	next	ADJ
mkg-844	87	3	stage	stage	NOUN
mkg-844	87	4	is	be	AUX
mkg-844	87	5	the	the	DET
mkg-844	87	6	interaction	interaction	NOUN
mkg-844	87	7	between	between	ADP
mkg-844	87	8	service	service	NOUN
mkg-844	87	9	users	user	NOUN
mkg-844	87	10	and	and	CCONJ
mkg-844	87	11	service	service	NOUN
mkg-844	87	12	providers	provider	NOUN
mkg-844	87	13	.	.	PUNCT
mkg-844	88	1	an	an	DET
mkg-844	88	2	the	the	DET
mkg-844	88	3	last	last	ADJ
mkg-844	88	4	stage	stage	NOUN
mkg-844	88	5	is	be	AUX
mkg-844	88	6	about	about	ADP
mkg-844	88	7	the	the	DET
mkg-844	88	8	assessment	assessment	NOUN
mkg-844	88	9	of	of	ADP
mkg-844	88	10	the	the	DET
mkg-844	88	11	service	service	NOUN
mkg-844	88	12	users	user	NOUN
mkg-844	88	13	on	on	ADP
mkg-844	88	14	the	the	DET
mkg-844	88	15	services	service	NOUN
mkg-844	88	16	perceived.5,6	perceived.5,6	NUM
mkg-844	88	17	based	base	VERB
mkg-844	88	18	on	on	ADP
mkg-844	88	19	the	the	DET
mkg-844	88	20	observation	observation	NOUN
mkg-844	88	21	results	result	NOUN
mkg-844	88	22	of	of	ADP
mkg-844	88	23	the	the	DET
mkg-844	88	24	value	value	NOUN
mkg-844	88	25	of	of	ADP
mkg-844	88	26	importance	importance	NOUN
mkg-844	88	27	and	and	CCONJ
mkg-844	88	28	achievement	achievement	NOUN
mkg-844	88	29	of	of	ADP
mkg-844	88	30	the	the	DET
mkg-844	88	31	service	service	NOUN
mkg-844	88	32	quality	quality	NOUN
mkg-844	88	33	of	of	ADP
mkg-844	88	34	waru	waru	PROPN
mkg-844	88	35	sidoarjo	sidoarjo	PROPN
mkg-844	88	36	cdhs	cdhs	PROPN
mkg-844	88	37	,	,	PUNCT
mkg-844	88	38	it	it	PRON
mkg-844	88	39	is	be	AUX
mkg-844	88	40	known	know	VERB
mkg-844	88	41	that	that	SCONJ
mkg-844	88	42	there	there	PRON
mkg-844	88	43	were	be	VERB
mkg-844	88	44	some	some	DET
mkg-844	88	45	attributes	attribute	NOUN
mkg-844	88	46	including	include	VERB
mkg-844	88	47	the	the	DET
mkg-844	88	48	comfort	comfort	NOUN
mkg-844	88	49	of	of	ADP
mkg-844	88	50	waiting	waiting	NOUN
mkg-844	88	51	room	room	NOUN
mkg-844	88	52	,	,	PUNCT
mkg-844	88	53	the	the	DET
mkg-844	88	54	readiness	readiness	NOUN
mkg-844	88	55	of	of	ADP
mkg-844	88	56	service	service	NOUN
mkg-844	88	57	,	,	PUNCT
mkg-844	88	58	and	and	CCONJ
mkg-844	88	59	the	the	DET
mkg-844	88	60	preparation	preparation	NOUN
mkg-844	88	61	of	of	ADP
mkg-844	88	62	service	service	NOUN
mkg-844	88	63	obtaining	obtain	VERB
mkg-844	88	64	high	high	ADJ
mkg-844	88	65	importance	importance	NOUN
mkg-844	88	66	value	value	NOUN
mkg-844	88	67	from	from	ADP
mkg-844	88	68	the	the	DET
mkg-844	88	69	respondents	respondent	NOUN
mkg-844	88	70	,	,	PUNCT
mkg-844	88	71	but	but	CCONJ
mkg-844	88	72	they	they	PRON
mkg-844	88	73	still	still	ADV
mkg-844	88	74	obtained	obtain	VERB
mkg-844	88	75	a	a	DET
mkg-844	88	76	large	large	ADJ
mkg-844	88	77	percentage	percentage	NOUN
mkg-844	88	78	of	of	ADP
mkg-844	88	79	the	the	DET
mkg-844	88	80	number	number	NOUN
mkg-844	88	81	of	of	ADP
mkg-844	88	82	respondents	respondent	NOUN
mkg-844	88	83	who	who	PRON
mkg-844	88	84	felt	feel	VERB
mkg-844	88	85	unsatisfied	unsatisfied	ADJ
mkg-844	88	86	.	.	PUNCT
mkg-844	89	1	those	those	DET
mkg-844	89	2	patients	patient	NOUN
mkg-844	89	3	of	of	ADP
mkg-844	89	4	cdhs	cdhs	PROPN
mkg-844	89	5	felt	feel	VERB
mkg-844	89	6	that	that	SCONJ
mkg-844	89	7	the	the	DET
mkg-844	89	8	dental	dental	ADJ
mkg-844	89	9	care	care	NOUN
mkg-844	89	10	service	service	NOUN
mkg-844	89	11	perceived	perceive	VERB
mkg-844	89	12	still	still	ADV
mkg-844	89	13	had	have	AUX
mkg-844	89	14	not	not	PART
mkg-844	89	15	optimally	optimally	ADV
mkg-844	89	16	met	meet	VERB
mkg-844	89	17	their	their	PRON
mkg-844	89	18	expectation	expectation	NOUN
mkg-844	89	19	considered	consider	VERB
mkg-844	89	20	to	to	PART
mkg-844	89	21	be	be	AUX
mkg-844	89	22	important	important	ADJ
mkg-844	89	23	for	for	ADP
mkg-844	89	24	them	they	PRON
mkg-844	89	25	.	.	PUNCT
mkg-844	90	1	the	the	DET
mkg-844	90	2	service	service	NOUN
mkg-844	90	3	quality	quality	NOUN
mkg-844	90	4	perceived	perceive	VERB
mkg-844	90	5	by	by	ADP
mkg-844	90	6	service	service	NOUN
mkg-844	90	7	users	user	NOUN
mkg-844	90	8	(	(	PUNCT
mkg-844	90	9	perceived	perceive	VERB
mkg-844	90	10	service	service	NOUN
mkg-844	90	11	quality	quality	NOUN
mkg-844	90	12	)	)	PUNCT
mkg-844	90	13	is	be	AUX
mkg-844	90	14	actually	actually	ADV
mkg-844	90	15	the	the	DET
mkg-844	90	16	difference	difference	NOUN
mkg-844	90	17	of	of	ADP
mkg-844	90	18	the	the	DET
mkg-844	90	19	expectations	expectation	NOUN
mkg-844	90	20	or	or	CCONJ
mkg-844	90	21	wishes	wish	NOUN
mkg-844	90	22	of	of	ADP
mkg-844	90	23	the	the	DET
mkg-844	90	24	service	service	NOUN
mkg-844	90	25	users	user	NOUN
mkg-844	90	26	(	(	PUNCT
mkg-844	90	27	expected	expect	VERB
mkg-844	90	28	service	service	NOUN
mkg-844	90	29	)	)	PUNCT
mkg-844	90	30	and	and	CCONJ
mkg-844	90	31	the	the	DET
mkg-844	90	32	reality	reality	NOUN
mkg-844	90	33	of	of	ADP
mkg-844	90	34	the	the	DET
mkg-844	90	35	service	service	NOUN
mkg-844	90	36	they	they	PRON
mkg-844	90	37	received	receive	VERB
mkg-844	90	38	(	(	PUNCT
mkg-844	90	39	perceived	perceive	VERB
mkg-844	90	40	service	service	NOUN
mkg-844	90	41	)	)	PUNCT
mkg-844	90	42	.	.	PUNCT
mkg-844	91	1	based	base	VERB
mkg-844	91	2	on	on	ADP
mkg-844	91	3	this	this	DET
mkg-844	91	4	difference	difference	NOUN
mkg-844	91	5	between	between	ADP
mkg-844	91	6	the	the	DET
mkg-844	91	7	expectations	expectation	NOUN
mkg-844	91	8	and	and	CCONJ
mkg-844	91	9	the	the	DET
mkg-844	91	10	reality	reality	NOUN
mkg-844	91	11	,	,	PUNCT
mkg-844	91	12	the	the	DET
mkg-844	91	13	satisfactory	satisfactory	NOUN
mkg-844	91	14	of	of	ADP
mkg-844	91	15	the	the	DET
mkg-844	91	16	service	service	NOUN
mkg-844	91	17	users	user	NOUN
mkg-844	91	18	then	then	ADV
mkg-844	91	19	can	can	AUX
mkg-844	91	20	be	be	AUX
mkg-844	91	21	obtained	obtain	VERB
mkg-844	91	22	.	.	PUNCT
mkg-844	92	1	this	this	DET
mkg-844	92	2	condition	condition	NOUN
mkg-844	92	3	will	will	AUX
mkg-844	92	4	finally	finally	ADV
mkg-844	92	5	trigger	trigger	VERB
mkg-844	92	6	the	the	DET
mkg-844	92	7	loyalty	loyalty	NOUN
mkg-844	92	8	of	of	ADP
mkg-844	92	9	the	the	DET
mkg-844	92	10	service	service	NOUN
mkg-844	92	11	users	user	NOUN
mkg-844	92	12	to	to	ADP
mkg-844	92	13	the	the	DET
mkg-844	92	14	service	service	NOUN
mkg-844	92	15	providers	provider	NOUN
mkg-844	92	16	.	.	PUNCT
mkg-844	93	1	the	the	DET
mkg-844	93	2	level	level	NOUN
mkg-844	93	3	of	of	ADP
mkg-844	93	4	the	the	DET
mkg-844	93	5	ability	ability	NOUN
mkg-844	93	6	of	of	ADP
mkg-844	93	7	the	the	DET
mkg-844	93	8	service	service	NOUN
mkg-844	93	9	providers	provider	NOUN
mkg-844	93	10	in	in	ADP
mkg-844	93	11	fulfilling	fulfil	VERB
mkg-844	93	12	the	the	DET
mkg-844	93	13	expectations	expectation	NOUN
mkg-844	93	14	and	and	CCONJ
mkg-844	93	15	needs	need	NOUN
mkg-844	93	16	of	of	ADP
mkg-844	93	17	the	the	DET
mkg-844	93	18	service	service	NOUN
mkg-844	93	19	users	user	NOUN
mkg-844	93	20	is	be	AUX
mkg-844	93	21	considered	consider	VERB
mkg-844	93	22	as	as	ADP
mkg-844	93	23	the	the	DET
mkg-844	93	24	basis	basis	NOUN
mkg-844	93	25	of	of	ADP
mkg-844	93	26	the	the	DET
mkg-844	93	27	service	service	NOUN
mkg-844	93	28	quality.7,8	quality.7,8	ADV
mkg-844	93	29	waru	waru	PROPN
mkg-844	93	30	sidoarjo	sidoarjo	PROPN
mkg-844	93	31	cdhs	cdhs	PROPN
mkg-844	93	32	actually	actually	ADV
mkg-844	93	33	requires	require	VERB
mkg-844	93	34	efforts	effort	NOUN
mkg-844	93	35	to	to	PART
mkg-844	93	36	increase	increase	VERB
mkg-844	93	37	the	the	DET
mkg-844	93	38	satisfactory	satisfactory	NOUN
mkg-844	93	39	of	of	ADP
mkg-844	93	40	patients	patient	NOUN
mkg-844	93	41	with	with	ADP
mkg-844	93	42	quality	quality	NOUN
mkg-844	93	43	of	of	ADP
mkg-844	93	44	dental	dental	ADJ
mkg-844	93	45	care	care	NOUN
mkg-844	93	46	provided	provide	VERB
mkg-844	93	47	.	.	PUNCT
mkg-844	94	1	these	these	DET
mkg-844	94	2	efforts	effort	NOUN
mkg-844	94	3	,	,	PUNCT
mkg-844	94	4	therefore	therefore	ADV
mkg-844	94	5	,	,	PUNCT
mkg-844	94	6	require	require	VERB
mkg-844	94	7	a	a	DET
mkg-844	94	8	fundamental	fundamental	ADJ
mkg-844	94	9	understanding	understanding	NOUN
mkg-844	94	10	of	of	ADP
mkg-844	94	11	the	the	DET
mkg-844	94	12	expectations	expectation	NOUN
mkg-844	94	13	of	of	ADP
mkg-844	94	14	patients	patient	NOUN
mkg-844	94	15	.	.	PUNCT
mkg-844	95	1	the	the	DET
mkg-844	95	2	expectations	expectation	NOUN
mkg-844	95	3	of	of	ADP
mkg-844	95	4	patients	patient	NOUN
mkg-844	95	5	are	be	AUX
mkg-844	95	6	greatly	greatly	ADV
mkg-844	95	7	influenced	influence	VERB
mkg-844	95	8	by	by	ADP
mkg-844	95	9	experiences	experience	NOUN
mkg-844	95	10	and	and	CCONJ
mkg-844	95	11	taste	taste	NOUN
mkg-844	95	12	.	.	PUNCT
mkg-844	96	1	the	the	DET
mkg-844	96	2	expectations	expectation	NOUN
mkg-844	96	3	of	of	ADP
mkg-844	96	4	service	service	NOUN
mkg-844	96	5	users	user	NOUN
mkg-844	96	6	are	be	AUX
mkg-844	96	7	believed	believe	VERB
mkg-844	96	8	to	to	PART
mkg-844	96	9	have	have	VERB
mkg-844	96	10	a	a	DET
mkg-844	96	11	major	major	ADJ
mkg-844	96	12	role	role	NOUN
mkg-844	96	13	in	in	ADP
mkg-844	96	14	determining	determine	VERB
mkg-844	96	15	the	the	DET
mkg-844	96	16	quality	quality	NOUN
mkg-844	96	17	of	of	ADP
mkg-844	96	18	service	service	NOUN
mkg-844	96	19	and	and	CCONJ
mkg-844	96	20	customer	customer	NOUN
mkg-844	96	21	satisfaction	satisfaction	NOUN
mkg-844	96	22	.	.	PUNCT
mkg-844	97	1	basically	basically	ADV
mkg-844	97	2	there	there	PRON
mkg-844	97	3	is	be	VERB
mkg-844	97	4	a	a	DET
mkg-844	97	5	close	close	ADJ
mkg-844	97	6	relationship	relationship	NOUN
mkg-844	97	7	between	between	ADP
mkg-844	97	8	the	the	DET
mkg-844	97	9	determination	determination	NOUN
mkg-844	97	10	of	of	ADP
mkg-844	97	11	quality	quality	NOUN
mkg-844	97	12	and	and	CCONJ
mkg-844	97	13	customer	customer	NOUN
mkg-844	97	14	satisfaction	satisfaction	NOUN
mkg-844	97	15	.	.	PUNCT
mkg-844	98	1	in	in	ADP
mkg-844	98	2	evaluating	evaluate	VERB
mkg-844	98	3	process	process	NOUN
mkg-844	98	4	,	,	PUNCT
mkg-844	98	5	it	it	PRON
mkg-844	98	6	is	be	AUX
mkg-844	98	7	known	know	VERB
mkg-844	98	8	that	that	SCONJ
mkg-844	98	9	customers	customer	NOUN
mkg-844	98	10	will	will	AUX
mkg-844	98	11	usually	usually	ADV
mkg-844	98	12	use	use	VERB
mkg-844	98	13	their	their	PRON
mkg-844	98	14	expectations	expectation	NOUN
mkg-844	98	15	as	as	ADP
mkg-844	98	16	a	a	DET
mkg-844	98	17	standard	standard	NOUN
mkg-844	98	18	or	or	CCONJ
mkg-844	98	19	reference	reference	NOUN
mkg-844	98	20	.	.	PUNCT
mkg-844	99	1	the	the	DET
mkg-844	99	2	components	component	NOUN
mkg-844	99	3	of	of	ADP
mkg-844	99	4	the	the	DET
mkg-844	99	5	expectations	expectation	NOUN
mkg-844	99	6	of	of	ADP
mkg-844	99	7	patients	patient	NOUN
mkg-844	99	8	can	can	AUX
mkg-844	99	9	become	become	VERB
mkg-844	99	10	the	the	DET
mkg-844	99	11	basic	basic	ADJ
mkg-844	99	12	ingredient	ingredient	NOUN
mkg-844	99	13	in	in	ADP
mkg-844	99	14	the	the	DET
mkg-844	99	15	process	process	NOUN
mkg-844	99	16	of	of	ADP
mkg-844	99	17	mutual	mutual	ADJ
mkg-844	99	18	interaction	interaction	NOUN
mkg-844	99	19	between	between	ADP
mkg-844	99	20	the	the	DET
mkg-844	99	21	needs	need	NOUN
mkg-844	99	22	and	and	CCONJ
mkg-844	99	23	the	the	DET
mkg-844	99	24	providing	providing	NOUN
mkg-844	99	25	of	of	ADP
mkg-844	99	26	the	the	DET
mkg-844	99	27	needs	need	NOUN
mkg-844	99	28	of	of	ADP
mkg-844	99	29	patients	patient	NOUN
mkg-844	99	30	.	.	PUNCT
mkg-844	100	1	knowing	know	VERB
mkg-844	100	2	the	the	DET
mkg-844	100	3	needs	need	NOUN
mkg-844	100	4	of	of	ADP
mkg-844	100	5	service	service	NOUN
mkg-844	100	6	users	user	NOUN
mkg-844	100	7	,	,	PUNCT
mkg-844	100	8	therefore	therefore	ADV
mkg-844	100	9	,	,	PUNCT
mkg-844	100	10	can	can	AUX
mkg-844	100	11	help	help	VERB
mkg-844	100	12	service	service	NOUN
mkg-844	100	13	providers	provider	NOUN
mkg-844	100	14	understand	understand	VERB
mkg-844	100	15	how	how	SCONJ
mkg-844	100	16	and	and	CCONJ
mkg-844	100	17	why	why	SCONJ
mkg-844	100	18	customers	customer	NOUN
mkg-844	100	19	react	react	VERB
mkg-844	100	20	to	to	ADP
mkg-844	100	21	product	product	NOUN
mkg-844	100	22	delivery	delivery	NOUN
mkg-844	100	23	.	.	PUNCT
mkg-844	101	1	the	the	DET
mkg-844	101	2	expectations	expectation	NOUN
mkg-844	101	3	of	of	ADP
mkg-844	101	4	patients	patient	NOUN
mkg-844	101	5	,	,	PUNCT
mkg-844	101	6	however	however	ADV
mkg-844	101	7	,	,	PUNCT
mkg-844	101	8	will	will	AUX
mkg-844	101	9	continue	continue	VERB
mkg-844	101	10	to	to	PART
mkg-844	101	11	evolve	evolve	VERB
mkg-844	101	12	to	to	PART
mkg-844	101	13	keep	keep	VERB
mkg-844	101	14	pace	pace	NOUN
mkg-844	101	15	of	of	ADP
mkg-844	101	16	time	time	NOUN
mkg-844	101	17	progress	progress	NOUN
mkg-844	101	18	.	.	PUNCT
mkg-844	102	1	the	the	DET
mkg-844	102	2	development	development	NOUN
mkg-844	102	3	of	of	ADP
mkg-844	102	4	the	the	DET
mkg-844	102	5	expectations	expectation	NOUN
mkg-844	102	6	of	of	ADP
mkg-844	102	7	patients	patient	NOUN
mkg-844	102	8	improves	improve	VERB
mkg-844	102	9	as	as	ADV
mkg-844	102	10	much	much	ADJ
mkg-844	102	11	information	information	NOUN
mkg-844	102	12	perceived	perceive	VERB
mkg-844	102	13	by	by	ADP
mkg-844	102	14	�	�	PROPN
mkg-844	102	15	�	�	PROPN
mkg-844	102	16	bramantoro	bramantoro	PROPN
mkg-844	102	17	and	and	CCONJ
mkg-844	102	18	palupi	palupi	NOUN
mkg-844	102	19	:	:	PUNCT
mkg-844	102	20	analysis	analysis	NOUN
mkg-844	102	21	of	of	ADP
mkg-844	102	22	importance	importance	NOUN
mkg-844	102	23	level	level	NOUN
mkg-844	102	24	and	and	CCONJ
mkg-844	102	25	quality	quality	NOUN
mkg-844	102	26	achievement	achievement	NOUN
mkg-844	102	27	patients	patient	NOUN
mkg-844	102	28	,	,	PUNCT
mkg-844	102	29	and	and	CCONJ
mkg-844	102	30	patients	patient	NOUN
mkg-844	102	31	become	become	VERB
mkg-844	102	32	more	more	ADV
mkg-844	102	33	experienced	experienced	ADJ
mkg-844	102	34	,	,	PUNCT
mkg-844	102	35	and	and	CCONJ
mkg-844	102	36	will	will	AUX
mkg-844	102	37	affect	affect	VERB
mkg-844	102	38	the	the	DET
mkg-844	102	39	level	level	NOUN
mkg-844	102	40	of	of	ADP
mkg-844	102	41	the	the	DET
mkg-844	102	42	perceived	perceive	VERB
mkg-844	102	43	satisfactory	satisfactory	NOUN
mkg-844	102	44	of	of	ADP
mkg-844	102	45	the	the	DET
mkg-844	102	46	patients.9,10	patients.9,10	PROPN
mkg-844	102	47	based	base	VERB
mkg-844	102	48	on	on	ADP
mkg-844	102	49	the	the	DET
mkg-844	102	50	results	result	NOUN
mkg-844	102	51	of	of	ADP
mkg-844	102	52	the	the	DET
mkg-844	102	53	study	study	NOUN
mkg-844	102	54	,	,	PUNCT
mkg-844	102	55	it	it	PRON
mkg-844	102	56	can	can	AUX
mkg-844	102	57	be	be	AUX
mkg-844	102	58	concluded	conclude	VERB
mkg-844	102	59	that	that	SCONJ
mkg-844	102	60	there	there	PRON
mkg-844	102	61	are	be	VERB
mkg-844	102	62	attributes	attribute	NOUN
mkg-844	102	63	that	that	PRON
mkg-844	102	64	are	be	AUX
mkg-844	102	65	considered	consider	VERB
mkg-844	102	66	important	important	ADJ
mkg-844	102	67	or	or	CCONJ
mkg-844	102	68	have	have	VERB
mkg-844	102	69	a	a	DET
mkg-844	102	70	high	high	ADJ
mkg-844	102	71	expectation	expectation	NOUN
mkg-844	102	72	value	value	NOUN
mkg-844	102	73	by	by	ADP
mkg-844	102	74	the	the	DET
mkg-844	102	75	respondents	respondent	NOUN
mkg-844	102	76	,	,	PUNCT
mkg-844	102	77	but	but	CCONJ
mkg-844	102	78	they	they	PRON
mkg-844	102	79	are	be	AUX
mkg-844	102	80	not	not	PART
mkg-844	102	81	fully	fully	ADV
mkg-844	102	82	provided	provide	VERB
mkg-844	102	83	by	by	ADP
mkg-844	102	84	health	health	NOUN
mkg-844	102	85	services	service	NOUN
mkg-844	102	86	conducted	conduct	VERB
mkg-844	102	87	by	by	ADP
mkg-844	102	88	service	service	NOUN
mkg-844	102	89	provider	provider	NOUN
mkg-844	102	90	or	or	CCONJ
mkg-844	102	91	health	health	NOUN
mkg-844	102	92	center	center	NOUN
mkg-844	102	93	.	.	PUNCT
mkg-844	103	1	those	those	DET
mkg-844	103	2	high	high	ADJ
mkg-844	103	3	interest	interest	NOUN
mkg-844	103	4	value	value	NOUN
mkg-844	103	5	attributes	attribute	NOUN
mkg-844	103	6	include	include	VERB
mkg-844	103	7	waiting	waiting	NOUN
mkg-844	103	8	room	room	NOUN
mkg-844	103	9	comfort	comfort	NOUN
mkg-844	103	10	,	,	PUNCT
mkg-844	103	11	service	service	NOUN
mkg-844	103	12	readiness	readiness	NOUN
mkg-844	103	13	,	,	PUNCT
mkg-844	103	14	and	and	CCONJ
mkg-844	103	15	service	service	NOUN
mkg-844	103	16	preparation	preparation	NOUN
mkg-844	103	17	.	.	PUNCT
mkg-844	104	1	however	however	ADV
mkg-844	104	2	,	,	PUNCT
mkg-844	104	3	in	in	ADP
mkg-844	104	4	this	this	DET
mkg-844	104	5	study	study	NOUN
mkg-844	104	6	it	it	PRON
mkg-844	104	7	is	be	AUX
mkg-844	104	8	known	know	VERB
mkg-844	104	9	that	that	SCONJ
mkg-844	104	10	there	there	PRON
mkg-844	104	11	are	be	VERB
mkg-844	104	12	still	still	ADV
mkg-844	104	13	a	a	DET
mkg-844	104	14	large	large	ADJ
mkg-844	104	15	percentage	percentage	NOUN
mkg-844	104	16	of	of	ADP
mkg-844	104	17	respondents	respondent	NOUN
mkg-844	104	18	who	who	PRON
mkg-844	104	19	were	be	AUX
mkg-844	104	20	not	not	PART
mkg-844	104	21	satisfied	satisfied	ADJ
mkg-844	104	22	with	with	ADP
mkg-844	104	23	the	the	DET
mkg-844	104	24	services	service	NOUN
mkg-844	104	25	.	.	PUNCT
mkg-844	105	1	references	reference	NOUN
mkg-844	105	2	1	1	NUM
mkg-844	105	3	.	.	PUNCT
mkg-844	105	4	supriyanto	supriyanto	PROPN
mkg-844	105	5	s	s	PROPN
mkg-844	105	6	,	,	PUNCT
mkg-844	105	7	ernawaty	ernawaty	NOUN
mkg-844	105	8	.	.	PUNCT
mkg-844	106	1	pemasaran	pemasaran	PROPN
mkg-844	106	2	jasa	jasa	PROPN
mkg-844	106	3	industri	industri	PROPN
mkg-844	106	4	kesehatan	kesehatan	PROPN
mkg-844	106	5	.	.	PUNCT
mkg-844	107	1	edisi	edisi	VERB
mkg-844	107	2	1	1	NUM
mkg-844	107	3	.	.	X
mkg-844	108	1	surabaya	surabaya	PROPN
mkg-844	108	2	:	:	PUNCT
mkg-844	108	3	fkm	fkm	VERB
mkg-844	108	4	universitas	universita	NOUN
mkg-844	108	5	airlangga	airlangga	NOUN
mkg-844	108	6	;	;	PUNCT
mkg-844	108	7	2006	2006	NUM
mkg-844	108	8	.	.	PUNCT
mkg-844	109	1	p.	p.	NOUN
mkg-844	109	2	195–216	195–216	NUM
mkg-844	109	3	.	.	PUNCT
mkg-844	110	1	2	2	X
mkg-844	110	2	.	.	X
mkg-844	110	3	sabarguna	sabarguna	PROPN
mkg-844	110	4	b.	b.	PROPN
mkg-844	110	5	pemasaran	pemasaran	PROPN
mkg-844	110	6	rumah	rumah	PROPN
mkg-844	110	7	sakit	sakit	PROPN
mkg-844	110	8	.	.	PUNCT
mkg-844	111	1	konsorsium	konsorsium	PROPN
mkg-844	111	2	rsi	rsi	PROPN
mkg-844	111	3	jateng	jateng	PROPN
mkg-844	111	4	-	-	PROPN
mkg-844	111	5	diy	diy	PROPN
mkg-844	111	6	,	,	PUNCT
mkg-844	111	7	2004	2004	NUM
mkg-844	111	8	.	.	PUNCT
mkg-844	112	1	p.	p.	NOUN
mkg-844	112	2	88–93	88–93	NUM
mkg-844	112	3	.	.	PUNCT
mkg-844	113	1	3	3	X
mkg-844	113	2	.	.	X
mkg-844	113	3	karydis	karydis	PROPN
mkg-844	113	4	a	a	PRON
mkg-844	113	5	,	,	PUNCT
mkg-844	113	6	kodovazeniti	kodovazeniti	PROPN
mkg-844	113	7	mk	mk	PROPN
mkg-844	113	8	,	,	PUNCT
mkg-844	113	9	hatzigeorgiou	hatzigeorgiou	VERB
mkg-844	113	10	d	d	PROPN
mkg-844	113	11	,	,	PUNCT
mkg-844	113	12	panis	panis	PROPN
mkg-844	113	13	v.	v.	CCONJ
mkg-844	113	14	expectations	expectation	NOUN
mkg-844	113	15	and	and	CCONJ
mkg-844	113	16	perceptions	perception	NOUN
mkg-844	113	17	of	of	ADP
mkg-844	113	18	greek	greek	ADJ
mkg-844	113	19	patients	patient	NOUN
mkg-844	113	20	regarding	regard	VERB
mkg-844	113	21	the	the	DET
mkg-844	113	22	quality	quality	NOUN
mkg-844	113	23	of	of	ADP
mkg-844	113	24	dental	dental	ADJ
mkg-844	113	25	health	health	NOUN
mkg-844	113	26	care	care	NOUN
mkg-844	113	27	.	.	PUNCT
mkg-844	114	1	int	int	PROPN
mkg-844	114	2	j	j	PROPN
mkg-844	114	3	for	for	ADP
mkg-844	114	4	quality	quality	NOUN
mkg-844	114	5	in	in	ADP
mkg-844	114	6	health	health	NOUN
mkg-844	114	7	care	care	NOUN
mkg-844	114	8	2001	2001	NUM
mkg-844	114	9	;	;	PUNCT
mkg-844	114	10	13(5	13(5	NUM
mkg-844	114	11	):	):	PUNCT
mkg-844	114	12	409–16	409–16	NOUN
mkg-844	114	13	.	.	PUNCT
mkg-844	115	1	4	4	X
mkg-844	115	2	.	.	X
mkg-844	115	3	muninjaya	muninjaya	PROPN
mkg-844	115	4	aa	aa	PROPN
mkg-844	115	5	.	.	PUNCT
mkg-844	116	1	manajemen	manajeman	NOUN
mkg-844	116	2	kesehatan	kesehatan	PROPN
mkg-844	116	3	.	.	PUNCT
mkg-844	117	1	jakarta	jakarta	PROPN
mkg-844	117	2	:	:	PUNCT
mkg-844	117	3	egc	egc	PROPN
mkg-844	117	4	.	.	PUNCT
mkg-844	117	5	2004	2004	NUM
mkg-844	117	6	.	.	PUNCT
mkg-844	118	1	p.	p.	NOUN
mkg-844	118	2	235–39	235–39	NUM
mkg-844	118	3	.	.	PUNCT
mkg-844	119	1	5	5	X
mkg-844	119	2	.	.	X
mkg-844	119	3	chahal	chahal	PROPN
mkg-844	119	4	h	h	PROPN
mkg-844	119	5	,	,	PUNCT
mkg-844	119	6	sharma	sharma	PROPN
mkg-844	119	7	rd	rd	PROPN
mkg-844	119	8	,	,	PUNCT
mkg-844	119	9	gupta	gupta	PROPN
mkg-844	119	10	m.	m.	NOUN
mkg-844	119	11	patient	patient	ADJ
mkg-844	119	12	satisfaction	satisfaction	NOUN
mkg-844	119	13	in	in	ADP
mkg-844	119	14	public	public	ADJ
mkg-844	119	15	outpatient	outpatient	NOUN
mkg-844	119	16	health	health	NOUN
mkg-844	119	17	care	care	NOUN
mkg-844	119	18	services	service	NOUN
mkg-844	119	19	.	.	PUNCT
mkg-844	120	1	j	j	PROPN
mkg-844	120	2	health	health	PROPN
mkg-844	120	3	management	management	NOUN
mkg-844	120	4	2004	2004	NUM
mkg-844	120	5	;	;	PUNCT
mkg-844	120	6	6(1	6(1	NUM
mkg-844	120	7	):	):	PUNCT
mkg-844	120	8	23–45	23–45	NUM
mkg-844	120	9	.	.	PUNCT
mkg-844	120	10	available	available	ADJ
mkg-844	120	11	at	at	ADP
mkg-844	120	12	:	:	PUNCT
mkg-844	120	13	http://jhm.sagepub.com	http://jhm.sagepub.com	X
mkg-844	120	14	.	.	PUNCT
mkg-844	121	1	accessed	access	VERB
mkg-844	121	2	december	december	PROPN
mkg-844	121	3	11	11	NUM
mkg-844	121	4	,	,	PUNCT
mkg-844	121	5	2010	2010	NUM
mkg-844	121	6	.	.	PUNCT
mkg-844	122	1	6	6	NUM
mkg-844	122	2	.	.	X
mkg-844	122	3	cooper	cooper	PROPN
mkg-844	122	4	br	br	PROPN
mkg-844	122	5	,	,	PUNCT
mkg-844	122	6	monson	monson	PROPN
mkg-844	122	7	al	al	PROPN
mkg-844	122	8	.	.	PROPN
mkg-844	122	9	patient	patient	ADJ
mkg-844	122	10	satisfaction	satisfaction	NOUN
mkg-844	122	11	in	in	ADP
mkg-844	122	12	a	a	DET
mkg-844	122	13	restorative	restorative	ADJ
mkg-844	122	14	functions	function	NOUN
mkg-844	122	15	dental	dental	ADJ
mkg-844	122	16	hygiene	hygiene	NOUN
mkg-844	122	17	clinic	clinic	NOUN
mkg-844	122	18	.	.	PUNCT
mkg-844	123	1	j	j	PROPN
mkg-844	123	2	dent	dent	PROPN
mkg-844	123	3	educ	educ	VERB
mkg-844	123	4	2008	2008	NUM
mkg-844	123	5	;	;	PUNCT
mkg-844	123	6	72(12	72(12	NUM
mkg-844	123	7	):	):	PUNCT
mkg-844	123	8	1510–5	1510–5	NUM
mkg-844	123	9	.	.	NOUN
mkg-844	124	1	7	7	X
mkg-844	124	2	.	.	X
mkg-844	124	3	sur	sur	PROPN
mkg-844	124	4	h	h	PROPN
mkg-844	124	5	,	,	PUNCT
mkg-844	124	6	hayranl	hayranl	VERB
mkg-844	124	7	o	o	PROPN
mkg-844	124	8	,	,	PUNCT
mkg-844	124	9	yildirim	yildirim	PROPN
mkg-844	124	10	c	c	X
mkg-844	124	11	,	,	PUNCT
mkg-844	124	12	mumcu	mumcu	NOUN
mkg-844	124	13	g.	g.	PROPN
mkg-844	124	14	patient	patient	PROPN
mkg-844	124	15	satisfaction	satisfaction	NOUN
mkg-844	124	16	in	in	ADP
mkg-844	124	17	dental	dental	ADJ
mkg-844	124	18	outpatient	outpatient	NOUN
mkg-844	124	19	clinics	clinic	NOUN
mkg-844	124	20	in	in	ADP
mkg-844	124	21	turkey	turkey	PROPN
mkg-844	124	22	.	.	PUNCT
mkg-844	125	1	croat	croat	PROPN
mkg-844	125	2	med	med	PROPN
mkg-844	125	3	j	j	PROPN
mkg-844	125	4	2004	2004	NUM
mkg-844	125	5	;	;	PUNCT
mkg-844	125	6	45(5	45(5	NUM
mkg-844	125	7	):	):	PUNCT
mkg-844	125	8	651–54	651–54	PROPN
mkg-844	125	9	.	.	NOUN
mkg-844	126	1	8	8	NUM
mkg-844	126	2	.	.	PUNCT
mkg-844	127	1	john	john	PROPN
mkg-844	127	2	j	j	PROPN
mkg-844	127	3	,	,	PUNCT
mkg-844	127	4	yatim	yatim	PROPN
mkg-844	127	5	fm	fm	PROPN
mkg-844	127	6	,	,	PUNCT
mkg-844	127	7	mani	mani	PROPN
mkg-844	127	8	sa	sa	AUX
mkg-844	127	9	.	.	PUNCT
mkg-844	127	10	measuring	measure	VERB
mkg-844	127	11	service	service	NOUN
mkg-844	127	12	quality	quality	NOUN
mkg-844	127	13	of	of	ADP
mkg-844	127	14	public	public	ADJ
mkg-844	127	15	dental	dental	ADJ
mkg-844	127	16	health	health	NOUN
mkg-844	127	17	care	care	NOUN
mkg-844	127	18	facilities	facility	NOUN
mkg-844	127	19	in	in	ADP
mkg-844	127	20	kelantan	kelantan	PROPN
mkg-844	127	21	malasyia	malasyia	PROPN
mkg-844	127	22	.	.	PUNCT
mkg-844	128	1	asia	asia	PROPN
mkg-844	128	2	pac	pac	PROPN
mkg-844	128	3	j	j	PROPN
mkg-844	128	4	public	public	ADJ
mkg-844	128	5	health	health	NOUN
mkg-844	128	6	2010	2010	NUM
mkg-844	128	7	;	;	PUNCT
mkg-844	128	8	20(10	20(10	NUM
mkg-844	128	9	):	):	PUNCT
mkg-844	128	10	1–12	1–12	NOUN
mkg-844	128	11	.	.	PUNCT
mkg-844	128	12	available	available	ADJ
mkg-844	128	13	at	at	ADP
mkg-844	128	14	:	:	PUNCT
mkg-844	128	15	http://aph.sagepub.com	http://aph.sagepub.com	X
mkg-844	128	16	.	.	PUNCT
mkg-844	129	1	accessed	access	VERB
mkg-844	129	2	june	june	PROPN
mkg-844	129	3	12	12	NUM
mkg-844	129	4	,	,	PUNCT
mkg-844	129	5	2011	2011	NUM
mkg-844	129	6	.	.	PUNCT
mkg-844	130	1	9	9	X
mkg-844	130	2	.	.	X
mkg-844	130	3	patrick	patrick	PROPN
mkg-844	130	4	jm	jm	PROPN
mkg-844	130	5	,	,	PUNCT
mkg-844	130	6	alan	alan	PROPN
mkg-844	130	7	be	be	VERB
mkg-844	130	8	.	.	PUNCT
mkg-844	131	1	marketing	market	VERB
mkg-844	131	2	the	the	DET
mkg-844	131	3	dental	dental	ADJ
mkg-844	131	4	practice	practice	NOUN
mkg-844	131	5	:	:	PUNCT
mkg-844	131	6	eight	eight	NUM
mkg-844	131	7	steps	step	NOUN
mkg-844	131	8	toward	toward	ADP
mkg-844	131	9	success	success	NOUN
mkg-844	131	10	.	.	PUNCT
mkg-844	132	1	j	j	PROPN
mkg-844	132	2	am	be	AUX
mkg-844	132	3	dent	dent	ADJ
mkg-844	132	4	assoc	assoc	PROPN
mkg-844	132	5	2006	2006	NUM
mkg-844	132	6	;	;	PUNCT
mkg-844	132	7	137	137	NUM
mkg-844	132	8	:	:	PUNCT
mkg-844	132	9	1426	1426	NUM
mkg-844	132	10	-	-	SYM
mkg-844	132	11	33	33	NUM
mkg-844	132	12	.	.	PUNCT
mkg-844	132	13	available	available	ADJ
mkg-844	132	14	at	at	ADP
mkg-844	132	15	:	:	PUNCT
mkg-844	132	16	http://jada.ada.org/cgi/content/full/137/10/1426	http://jada.ada.org/cgi/content/full/137/10/1426	PROPN
mkg-844	132	17	.	.	PROPN
mkg-844	132	18	accessed	access	VERB
mkg-844	132	19	november	november	PROPN
mkg-844	132	20	10	10	NUM
mkg-844	132	21	,	,	PUNCT
mkg-844	132	22	2010	2010	NUM
mkg-844	132	23	.	.	PUNCT
mkg-844	133	1	10	10	NUM
mkg-844	133	2	.	.	PUNCT
mkg-844	134	1	westaway	westaway	PROPN
mkg-844	134	2	ms	ms	PROPN
mkg-844	134	3	,	,	PUNCT
mkg-844	134	4	rheeder	rheeder	NOUN
mkg-844	134	5	p	p	X
mkg-844	134	6	,	,	PUNCT
mkg-844	134	7	van	van	PROPN
mkg-844	134	8	zyl	zyl	PROPN
mkg-844	134	9	dg	dg	PROPN
mkg-844	134	10	,	,	PUNCT
mkg-844	134	11	seager	seager	PROPN
mkg-844	134	12	jr	jr	PROPN
mkg-844	134	13	.	.	PROPN
mkg-844	134	14	interpersonal	interpersonal	ADJ
mkg-844	134	15	and	and	CCONJ
mkg-844	134	16	organizational	organizational	ADJ
mkg-844	134	17	dimentions	dimention	NOUN
mkg-844	134	18	of	of	ADP
mkg-844	134	19	patient	patient	ADJ
mkg-844	134	20	satisfaction	satisfaction	NOUN
mkg-844	134	21	:	:	PUNCT
mkg-844	134	22	the	the	DET
mkg-844	134	23	moderating	moderate	VERB
mkg-844	134	24	effects	effect	NOUN
mkg-844	134	25	of	of	ADP
mkg-844	134	26	health	health	NOUN
mkg-844	134	27	status	status	NOUN
mkg-844	134	28	.	.	PUNCT
mkg-844	135	1	int	int	PROPN
mkg-844	135	2	j	j	PROPN
mkg-844	135	3	for	for	ADP
mkg-844	135	4	quality	quality	NOUN
mkg-844	135	5	in	in	ADP
mkg-844	135	6	health	health	NOUN
mkg-844	135	7	care	care	NOUN
mkg-844	135	8	2003	2003	NUM
mkg-844	135	9	;	;	PUNCT
mkg-844	135	10	15(4	15(4	NUM
mkg-844	135	11	):	):	PUNCT
mkg-844	135	12	337–44	337–44	NUM
mkg-844	135	13	.	.	PUNCT