id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
absel-1071	Arbogast, Gordon W.	Incorporating Computer Telephony into the MIS Course	1997	2	.pdf	application/pdf	2042	79	31	Incorporating Computer Telephony Integration into the MIS Course Developments In Business Simulation & Experiential Learning, Volume 24, 1997 Incorporating Computer Telephony Integration into the MIS Course Gordon W. Arbogast, Jacksonville University ABSTRACT A dilemma for business professors is how to integrate new topics into the Management Information Systems (MIS) course One such subject is Computer Telephony Integration (CTI). The purpose of ACD is to distribute incoming calls rela- 1 Developments In Business Simulation & Experiential Learning, Volume 24, 1997 tively equally to the various service representatives in the call center.	cache/absel-1071.pdf	txt/absel-1071.txt