id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
absel-1125	Sena, James A.	An Example of Business Process Analysis Simulation for Customer Software Support	1997	5	.pdf	application/pdf	3341	141	38	Simulation of customer service processes present a unique challenge because both the flow objects and resources are humans. Business processes describe how we work.	cache/absel-1125.pdf	txt/absel-1125.txt