id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
absel-1568	Graf, Lee A.; Hemmasi, Masoud; Winchell, Michael W.	Total Quality Management: A Model for Continuous Quality Improvement	1993	1	.pdf	application/pdf	1961	66	19	A MODEL FOR CONTINUOUS QUALITY IMPROVEMENT Developments In Business Simulation & Experiential Exercises, Volume 20,1993 127 TOTAL QUALITY MANAGEMENT: A MODEL FOR CONTINUOUS QUALITY IMPROVEMENT Lee A. Graf, Illinois State University Masoud Hemmasi, Illinois State University Michael W. Winchell, Illinois State University ABSTRACT This paper outlines an eight-step process for utilizing customer input as a critical ingredient to be used in Total Quality Improvement programs.	cache/absel-1568.pdf	txt/absel-1568.txt