id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
absel-1569	Kerr, Daryl L.	The Quality Audit: An Experiential Exercise for Business Students	1993	1	.pdf	application/pdf	1581	54	20	THE QUALITY AUDIT: AN EXPERIENTIAL EXERCISE FOR BUSINESS STUDENTS Developments In Business Simulation & Experiential Exercises, Volume 20,1993 128 THE QUALITY AUDIT: AN EXPERIENTIAL EXERCISE FOR BUSINESS STUDENTS Daryl L. Kerr, University of North Carolina at Charlotte ABSTRACT This article presents an experiential exercise designed to assist students in understanding and implementing one of the many tools of total quality management. The exercise involves utilizing focus groups to assess the needs and concerns of an organization’s customers.	cache/absel-1569.pdf	txt/absel-1569.txt