id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
absel-831	Sauaia, Antonio Carlos Aidar	Evaluation of Performance in Business Games: Financial and Non Financial Approaches	2014	5	.pdf	application/pdf	3952	196	42	To these financial ones are added operational measures that quantify the customer's satisfaction, the internal procedures and the innovation activities and improvement of the organization – operational measures that represent vectors of future financial performance. BSC – BALANCED SCORECARD The BSC - Balanced Scoreboard proposed by Kaplan and Norton (1992) has been tested in many real world companies and encompasses financial measures that show the result of actions already adopted.	cache/absel-831.pdf	txt/absel-831.txt