TOTAL QUALITY MANAGEMENT DOES NOT HAPPEN BY MAGIC BUT IT CAN BE TAUGHT USING A PEDAGOGICAL METHODOLOGY THAT UTILIZES MAGIC Developments In Business Simulation & Experiential Exercises, Volume 20, 1993 142 TOTAL QUALITY MANAGEMENT DOES NOT HAPPEN BY MAGIC BUT IT CAN BE TAUGHT USING A PEDAGOGICAL METHODOLOGY THAT UTILIZES MAGIC Walt Wheatley, The University of West Florida This workshop is intended for all trainers involved with Total Quality Management (TQM) training. The basic differences between a good workshop and an excellent workshop is the dynamism of the trainer and exciting training materials. Thus as management trainers, we should have an equal concern be the quality of our training. This workshop s designed to introduce the TQM trainer to a novel and unique training technique that can be easily customized to enhance any TQM training environment. Quality has been defined as being “fit for the purpose thus the purpose of this workshop is to help you ensure that your Total Quality Management training workshops are fit for their purpose. In addition, this workshop will demonstrate that a Total Quality Management philosophy does not happen magically. It takes a massive amount of dedication and commitment from top management. It takes a large amount of resources for product, process. and personnel reorientation. And equally as important it takes patience. Total Quality Management (TQM) will not just appear as instantaneously as David Copperfield. However, many of the basic tenants of TQM can be taught with experiential’ exercises that include a touch of magic. The old proverb that “a lesson taught with an entertaining facet is a lesson retained is still alive and well. Thus this workshop, in addition to being very audience interactive, will offer a flare of the mystique. This combination of audience interaction and mystique will enable the attendees to greatly enhance their effectiveness when they return to their TQM classes or training seminars. The workshop will open with a discussion on how to use highly interactive experiential and magic exercises while maintaining an effective learning environment. This will be followed by experiential exercises that demonstrate what happens when individual goals differ from team goals. Then a host of TQM issues including empowerment, effective team building, improving communication, enhancing problem solving skills, unfreezing creativity, effective leadership styles, and Statistical Process Control techniques will be addressed using magical exercises and demonstrations. All of these techniques have been tested many times over in actual TQM college classes and TQM training workshops conducted by the author. The response received over the past few years to this approach has generated excellent evaluations. Also, the author will demonstrate in the workshop that an instructor or trainer does not have to be an accomplished magician to make this novel form of pedagogy effective. Table of Contents Volume 20, 1993 Dominant Personality Types and Total Enterprise Simulation Performance Shelf Wars: A Grocery Channel Simulation Shared Cultural Perspectives: An Experiential Exercise Utilizing International Students to Globalize the Classroom An Instrument for Investigating the Effectiveness of Teaching Methods in the Business Policy and Strategy Formulation Course Providing Better Trained Graduates for Accounting Employers The Ambition Gradient Approach to Evaluation of Computer Simulation Game Team Performance Alphatec: A Negotiation Exercise with Logrolling and Bridging Potential Using the Ideafisher Idea Generation System as a Decision Support System in Marketing Strategy Courses A Dynamic Market Share Allocation Model For Computerized Business Simulations Multi-Cultural Adaptability Using Experiential Learning in a Graduate Course Development of Experiential Applications in HRM: Practicing What Preach and Preaching for Practice Linking Students and Business Leaders Through Portfolios Debriefing International Experiential Learning Exercises: Road Signs for Effectiveness Sales Manager: A Simulation Modeling Interactive Effects in Mathematical Functions for Business Simulations: A Critique of Goosen's Interpolation Reducing the Complexity of Interactive Variable Modeling in Business Simulations Through Interpolation Antecedent Biases of Experiential Learners: Trainee Occupation and Subgroup Diversity Pax in Terra Sancta: Simulating the Middle East Peace Negotiations A Multiple Regression Case In Experiential Learning Changes in Ethnocentric/Geocentric Orientation by Business Students after Exposure to a One Summer Course in International Marketing's A Systematic Approach to the Development and Evaluation of Experiential Exercises Entrepreneurs Evaluate Experiential Education A Linear Programming Approach to Open System Total Enterprise Simulations Reflecting Leader Behavior from the Looking Glass, Inc. Simulation Linking Cognitive Styles, Teaching Methods, Educational Objectives and Assessment: A Decision Tree Approach Restructuring Management Education in Post-Communist Countries: How Western Experts Can Help Managerial and Cultural Pre-Conditions for Superior Performance in a Global Setting: An Experimental Study with the Aid of Business Games Multiple Industries in Computerized Business Gaming Simulations Content or Process? - Content and Process! Some Observations and Reflections About Management Education in Central Europe Out-of-Class Experiences to Promote Volunteerism Enacting the Linguistic Consciousness of the Modern Managerial Mind: Post-Modernism and Experiential Learning Intergrating Experiential Exercises into the College Curriculum: The Case of Internationalizing the Business Curriculum Simulation Marketing Oversights Incorporating Advertising Creative Strategy into Computer-Based Business Simulations The Dynamics of a Partnership Between Business and Education Collaborative Education Done Globally Experiential Systems Analysis CADPLAN: A Simulation for Comparative Advertising A Doctoral Symposium: Preparing Students for Conference Behavior Comparing the Simulation with the Case Approach: Again! Total Quality Management: A Model for Continuous Quality Improvement The Quality Audit: An Experiential Exercise for Business Students Extending the Reach of Simulations: DECIDE Heads for the Inner City Lessons Learned from a Customized Management Development Simulation The Foreign Exchange Spot Trading Simulation Using Lotus 1-2-3 to complete a Triple Play in a Simulated Competition International Business Education: Is Enough Being Done? Matching of Student-Teacher Cognitive Style as a Factor in Student Success in an Introduction to Information Systems Course Breathing (More) Life into the Case Approach Lord of the Flies: A Live Case Approach to Leadership Cooperative Case Studies: Experiential Tools for Teaching Business Problem Solving Tools Strategy Simulations in Context: An Evaluation of Key Dimensions The Distribution Channel Game Evaluation of a Simulation Game as an Education Tool for Utility Professionals The Relationship Between Total Enterprise Simulation Performance and Learning Total Quality Management does not Happen by Magic, but it can be Taught Using a Pedagogical Methodology that Utilizes Magic Effectively Preparing Students for Careers in a Global Environment by Integrating Total Quality Management Thoughout the Business Curriculum An Empirical Investigation of Cognitive and Performance Consistency in a Marketing Simulation Game Environment Using MARSGAP with LAPTOP: (A Marketing Simulation Game Analysis Program) with LAPTOP: A Marketing Simulation Adapting TQM Implementation to Organizational Level An MBA Business Simulation: Executive Interaction Experiential Exercises and Pedagogy Track Workshop: Experiencing Cultural Diversity in the Classroom (and the Hotel Meeting Room) Closing the Gap between Corporate and National Culture The Dynamic Manufacturing Company The Use of Experiential Techniques in Corporate Training The State of Simulation Gaming in Easter European Countries- Principally Russia An Experiential Exercise in Cross-Cultural Training Valuing Differences: A Conceptual Framework Demonstration of an Experiential Exercise Effectively Using Experiential Learning to Impart TQM Concepts in a High Technology Environment The Older Worker Questionnaire: An Exercise Concerning Older Worker Stereotypes and Behaviors The Crime Fighting Task Force: An Exercise in Organizational Politics Welcome to the Party! An Expression of Vocational Preference Experiential Exercise for Imparting Cross-Cultural Appreciation Six Swift Simulations on Globalization Overview of BASF Delegate Program