BEYOND O.D., Q.C.. P.M., STS, TQM, TQI., ET.AL.: EMPOWERING ORGANIZATIONS TO REDESIGN AND TRANSFORM THEMSELVES Developments In Business Simulation & Experiential Exercises, Volume 19, 1992 249 BEYOND O.D., Q.C.. P.M., STS, TQM, TQI., ET.AL.: EMPOWERING ORGANIZATIONS TO REDESIGN AND TRANSFORM THEMSELVES Kenneth L. Murrell, The University of West Florida Martin Christian, Eastman Chemical As recently defined by a line manager of Eastman Kodak’s Chemical Division, our ultimate goal is empowerment. he want an empowered work force and a leadership team which can design and create the organization we want. This from a manager of an organization that had invested and was continuing to invest millions of dollars in a myriad of organizational improvement efforts was a startling statement. After buying programs in O.D. TQM, STS (Socio-Technical Systems) and Performance Management empowerment was being presented here it this facility as the goal. As an empowerment culture was to be created, all of the other investments in training consulting mind redesign efforts were expected to begin to pay off The proposed panel of academic and business leaders will set out to discuss and analyze this rather broad and sweeping statement. From the university side, hr. Kenneth L. Murrell, co-author of Empowerment in Organizations: How to Spark Exceptional Performance and consultant t Toyota (U. S. and Canada) Eastman Chemicals, Rockwell Space Systems and IBM will present the theoretical and conceptual base of act ion empowerment From industry. Martin Christian the senior internal Od. consultant for Eastman Chemicals and, if possible, both line managers and operations technicians will join the panel to examine the realities of creating an empowered work environment in a major U.S. industrial concern. The panel will present briefly in thirty to forty minutes. an opening statement and then in dialogue with the audience cover the quest i on of what role should empowerment lay in reviving U.S. industry and utilizing all the available change technologies ranging from OD. to TQL. The major quest ion to be explored is how, given all the choices for improving an organization’s performance, can an overarching framework be established to help direct and guide the change process. It is an expensive reality that organizations which are simply jumping from one latest change technology to another are spending considerable amounts of very scarce resources trying to discover the magic answer. The panel will propose a new framework which emphasize; the developmental nature of the challenge and presents a way of viewing organizational change in a manner that might just help American industry leap -frog back in front of the Japanese and European competition. This panel will provide those in attendance a conceptual framework useful in guiding organizational change programs as sell as discuss he actual case situation of Eastman Chemicals and make reference to Scott Paper, Toyota, IBM and Rockwell Space Systems’ efforts to create more effective and empowering work environments T he benefits in addition t o sharing the reports from the firing line will include the opportunity to look at numerous proposed improvement activities from the point f view of how well they fit, together and the sequencing necessary to best help an organization achieve its development goals. A strong argument will also be trade that as the organization develops its own ability (an empowerment culture) it will be better able to use the many different concepts and theories in creating a se 1 f managing environment dedicated to constant improvement. - Table of Contents Volume 19, 1992 The Pedagogical Utility of a Management Simulation Game in a Business Policy Course Modeling Economic Environments in Business Simulations: Some Comparisons and Recommendations Experiential Learning and TQM Principles: Teaching Behavioral Science in a Business School The Use of Poster Presentations as a Final Project in the Business Policy Course The Device Business: A Management Simulation for Strategy Formulation The Advantages of Experiential learning in the Auditing curriculum A Framework for the Identification of Moderated and Mediated Performance consequences of Pedagogical Alternatives Simulating Qualitative Research Relating to Values and Lifestyle Segmentation A New Market Demand Model for Business Simulators Interactive Optimization Using the Method of Relative Improvement Preferences: Methodology and Empirical Evaluation The Service Trainer Simulation Benefits of Internet Computer Networks for ABSEL Members How Should We Measure Experiential Learning? An Assessment of Simulation Usage in Management Accounting Courses The Influence of Myers-Briggs Type and Group Dynamics on Simulation Performance Effective Leadership Behavior in the Desert Storm Arena: An Application of the Vroom-Yetton-Jago Model Installing and Consolidating Work-Team Values: The Effects of a Multicultural Outdoors Experiential Program Key Determinants and Decision performance in a Business Simulations and Experiential Learning environment Multi-Cultural Experiential Learning: A Computer Simulation in Indonesia Attitudes Toward and Emotions Related to Women as Managers: A Replication and Beyond Scenario Approach to Simulating Consumer Expenditures: A Cross-Cultural Analysis Insights into Ethical Decision making Activities and Organizational Performance: A Management Simulation Analysis of College Students and Managers Evaluating a Business Simulation Program for Joint Venture Negotiation and Management Teaching Business Interviewing Strategies with an Experiential Approach Cooperative Learning Across the Business Curriculum Modeling Total Quality Elements into a Strategy-Oriented Simulation Teaching Business Decision making using a Simulator Extending the Educational Utility of a Simulated Competition within the Confines of an Established Undergraduate Marketing Curriculum Expert Systems Versus Traditional Methods for Teaching Accounting Issues Confidence Extremes Diminish Quality Performance in a Total Enterprise Simulation Can Ethics Be Taught? A Simulation Tests a Traditional Ethics Pedagogy Through The Looking Glass, Inc.: Organizational Climate Research as Experiential Pedagogy The use of Cluster Analysis for Business Game Performance Analysis Power and Ethnicity: An Experiential Learning Exercise (How to Sensitize Students to Diversity) Directed Development of Critical and Creative Thinking Skills for Case Analysis Implementing Total Quality Management in a Computerized Business Simulation Product Quality in Business Simulations Use of Simulation for Ethics Education in Management Satisfying the University's Customers through Total Quality Management Instruction: A Case Study Personality Characteristics and Group Performance in Total Enterprise Simulations Concepts of Interval Estimation and Quality Control Charts via Computer Simulated Sampling An Examination of the Effect of Team Cohesion, Player Attitude, and Performance Expectations on Simulation Performance Results The Effectiveness of Inventory Management and Production Scheduling Training in a Total Quality Management Environment Peer Group Indicators of the External Validity of Business Games: A five-year Longitudinal Study Political Strategies and Personal Actions Does Practice make Perfect? Observations on Simulation Trial The Use of A Non-Business Computer Simulation to Teach Marketing Management BankPro Commercial Bank Simulation The Production Game Pursuing Excellence: Work Strengths, Assets and relevant Values (An Exercise) Test of a Short Outward Bound Experience for College Students What is it that we want Student To Learn? Using Two TQM Philosophies when Playing Blackjack The Lagged Effects of Decision Variables on Financial Performance Measures Used in Two business Simulations The Development of an Experiential Exercise for Career Planning and Effective Job search Performance Measuring Quality in Management of Business Pedagogy Exploring Quality and Productivity Improvement: Using and Experiential Process Toward a Generalized Architecture for Intelligent Reactive Management Systems The Quality Game TQX: Using Expert Systems to Improve Training in Total Quality Management A Simulation of the Effect of the Medicaid Payment Lag on the Financial Position of Community Pharmacies The Use of a Board of Directors to Evaluate and Validate Decisions in a Competitive Graduate Management Simulation Course The Impact of Academic Dishonesty on Business Simulations and Experiential Learning Activities Picture Project: An Experience of Icebreaking and/or Decision-Making An Effective Role-playing Exercise for Teaching Requisite TQM Supervisory Attitudes/Behavior Computerized Management Simulations and Some Correlates of Students' Satisfaction The Timing and Stability of Reactions to Market Structure in a Single Player Simulation Environment A Graphics Application Extension for a Simulated Decision Support System Environment Aspects of a Group Project Utilizing Actual Business data and a Computerized Accounting System The Role of Universities' Extended Learning Department in Assisting Organizations Implement Total Quality Management A three-dimensional Learning Experience to Develop Total Quality Management Skills Estimating Quality Costs by Computer Simulation Applications and Examples of Quality Control Software Assessing Business Pedagogy A Demonstration of an Experiential Process for Exploring Quality and Productivity Improvement Processes An Action-Ethics Dilemma: A Demonstration Org Sim Jr.: A 2-3 Hour Version of the 2-Day Blanchard/Murrell Organization Simulation Building Buildings: An Experiential Exercise in Organizational Structure, Communication, Leadership and Group Dynamics Expert Systems for Organization Design: A Demonstration A Demonstration of Product Quality in a Business Simulation: Version 2 of CEO Two Revolutions, Total Quality Leadership, and the Baldy: The Story of Milliken Total Quality after the Award - The Xerox Story Building a Competitive Advantage through Customer Satisfaction and Reengineering Human Resource Planning: Managing the Only Renewable Resource for a Competitive Advantage Using Simulations to Teach International Issues: An analysis of the Multinational Management Game's Learning Environment Quality Function Deployment: A Tutorial Care and Nurturing of Teams Making a Good Thing Better: Adding TQM to Participative management Empowering Organizations to Redesign and Transform Themselves - Eastman Chemical Using Simulations in Field Management Development of an International Life Insurance Company Reinforcing the TQ Environment via Simulation Transforming a Business College into a Total Quality College