id	sid	eid	entity	type
discernj-118	1	1	1	CARDINAL
discernj-118	1	2	4.0	CARDINAL
discernj-118	2	1	november 2023	DATE
discernj-118	2	2	parrilli	PERSON
discernj-118	2	3	2023	CARDINAL
discernj-118	4	1	discern: international journal of design	ORG
discernj-118	4	2	4(2	CARDINAL
discernj-118	4	3	1-13	DATE
discernj-118	4	4	2	CARDINAL
discernj-118	4	5	rodrigo hernández	PERSON
discernj-118	4	6	tecnologia e comunicação	ORG
discernj-118	4	7	universidade europeia	ORG
discernj-118	4	8	lisbon	GPE
discernj-118	4	9	portugal	GPE
discernj-118	16	1	2014	DATE
discernj-118	18	1	italian	NORP
discernj-118	18	2	the second half of the 20th century	DATE
discernj-118	18	3	2019)—although	CARDINAL
discernj-118	18	4	2016	DATE
discernj-118	19	1	2015	DATE
discernj-118	19	2	2019	DATE
discernj-118	22	1	rittel & webber	ORG
discernj-118	22	2	1973	DATE
discernj-118	23	1	evenson & dubberly,	ORG
discernj-118	23	2	2009	DATE
discernj-118	24	1	brown & katz	ORG
discernj-118	24	2	2019	DATE
discernj-118	24	3	teixeira et al.	PERSON
discernj-118	24	4	2017	DATE
discernj-118	25	1	3	CARDINAL
discernj-118	26	1	2017	DATE
discernj-118	27	1	2011	DATE
discernj-118	27	2	2017	CARDINAL
discernj-118	27	3	raun	PERSON
discernj-118	27	4	2017	DATE
discernj-118	32	1	2005	DATE
discernj-118	34	1	kimbell	ORG
discernj-118	34	2	2011	DATE
discernj-118	35	1	third	ORDINAL
discernj-118	37	1	2020	DATE
discernj-118	37	2	foster & mcchesney	ORG
discernj-118	37	3	2014	DATE
discernj-118	37	4	2019	DATE
discernj-118	39	1	westin, 1967	ORG
discernj-118	40	1	lyon	ORG
discernj-118	40	2	2017	DATE
discernj-118	40	3	2008	DATE
discernj-118	43	1	dunne & raby	ORG
discernj-118	43	2	2013	DATE
discernj-118	47	1	4	CARDINAL
discernj-118	47	2	first	ORDINAL
discernj-118	49	1	third	ORDINAL
discernj-118	52	1	vandermerwe & rada	ORG
discernj-118	52	2	1988	DATE
discernj-118	53	1	2016	DATE
discernj-118	55	1	costa et al	LOC
discernj-118	55	2	2018	DATE
discernj-118	55	3	oliva & kallenberg	ORG
discernj-118	55	4	2003	DATE
discernj-118	60	1	2018	DATE
discernj-118	60	2	one	CARDINAL
discernj-118	60	3	one	CARDINAL
discernj-118	60	4	one	CARDINAL
discernj-118	61	1	one	CARDINAL
discernj-118	69	1	the day	DATE
discernj-118	73	1	5	CARDINAL
discernj-118	76	1	couldry	PERSON
discernj-118	76	2	today	DATE
discernj-118	76	3	2019	DATE
discernj-118	76	4	32	CARDINAL
discernj-118	77	1	costa et al	LOC
discernj-118	77	2	2018	DATE
discernj-118	77	3	114	CARDINAL
discernj-118	79	1	john	PERSON
discernj-118	81	1	brazil	GPE
discernj-118	81	2	china	GPE
discernj-118	81	3	the european union	ORG
discernj-118	91	1	one	CARDINAL
discernj-118	92	1	monteiro	PERSON
discernj-118	92	2	2019	DATE
discernj-118	93	1	2020	DATE
discernj-118	93	2	2018	DATE
discernj-118	93	3	2020	DATE
discernj-118	96	1	monteiro	PERSON
discernj-118	96	2	2019	DATE
discernj-118	100	1	vsd	ORG
discernj-118	101	1	vsd	ORG
discernj-118	101	2	2006	DATE
discernj-118	101	3	friedman et al.	PERSON
discernj-118	101	4	2003	DATE
discernj-118	101	5	friedman & hendry	ORG
discernj-118	101	6	2019	DATE
discernj-118	102	1	vsd	ORG
discernj-118	104	1	vsd	ORG
discernj-118	104	2	6	CARDINAL
discernj-118	104	3	donia & shaw	ORG
discernj-118	104	4	2021	DATE
discernj-118	106	1	2005	DATE
discernj-118	106	2	2020	DATE
discernj-118	106	3	ma	ORG
discernj-118	106	4	2019	DATE
discernj-118	106	5	2021	DATE
discernj-118	107	1	vsd	ORG
discernj-118	110	1	first	ORDINAL
discernj-118	111	1	2014	DATE
discernj-118	111	2	2021	CARDINAL
discernj-118	111	3	vallor	ORG
discernj-118	111	4	2021	CARDINAL
discernj-118	115	1	dorst	ORG
discernj-118	115	2	2019	DATE
discernj-118	117	1	1984	DATE
discernj-118	117	2	60	CARDINAL
discernj-118	120	1	the last centuries	DATE
discernj-118	121	1	utilitarians	NORP
discernj-118	121	2	mackinnon & fiala,	ORG
discernj-118	121	3	2015	DATE
discernj-118	124	1	july 2021	DATE
discernj-118	124	2	european	NORP
discernj-118	124	3	psychogiopoulou & sierra	ORG
discernj-118	124	4	2022	CARDINAL
discernj-118	125	1	august 2021	DATE
discernj-118	125	2	a few months later	DATE
discernj-118	125	3	bromell	ORG
discernj-118	125	4	2022	CARDINAL
discernj-118	125	5	al.	PERSON
discernj-118	125	6	2023	CARDINAL
discernj-118	127	1	jeremy bentham	PERSON
discernj-118	127	2	the end of the 18th century	DATE
discernj-118	127	3	bentham	ORG
discernj-118	127	4	1791/2009	DATE
discernj-118	128	1	han & butler	ORG
discernj-118	128	2	2015	DATE
discernj-118	129	1	mackinnon & fiala,	ORG
discernj-118	129	2	2015	DATE
discernj-118	131	1	the european union’s	ORG
discernj-118	131	2	burk	ORG
discernj-118	131	3	2005	DATE
discernj-118	131	4	2019	DATE
discernj-118	134	1	7	CARDINAL
discernj-118	134	2	kant	PERSON
discernj-118	134	3	mackinnon & fiala,	ORG
discernj-118	134	4	2015	DATE
discernj-118	135	1	21st-century	DATE
discernj-118	136	1	2009	DATE
discernj-118	137	1	vallor	ORG
discernj-118	137	2	2016	CARDINAL
discernj-118	137	3	33	CARDINAL
discernj-118	139	1	2009	DATE
discernj-118	145	1	2010	DATE
discernj-118	145	2	12	CARDINAL
discernj-118	148	1	2014	DATE
discernj-118	151	1	vsd	ORG
discernj-118	153	1	england	GPE
discernj-118	153	2	the 15th century	DATE
discernj-118	153	3	2009	DATE
discernj-118	153	4	the end of the 19th century	DATE
discernj-118	153	5	warren & brandeis	ORG
discernj-118	153	6	1890	DATE
discernj-118	154	1	asian	NORP
discernj-118	154	2	2020	DATE
discernj-118	154	3	yao-huai	ORG
discernj-118	154	4	2005	DATE
discernj-118	155	1	buddhist	NORP
discernj-118	156	1	hongladarom, 2007	DATE
discernj-118	157	1	china	GPE
discernj-118	157	2	2020	DATE
discernj-118	157	3	2005	DATE
discernj-118	158	1	asian	NORP
discernj-118	158	2	china	GPE
discernj-118	158	3	japan	GPE
discernj-118	158	4	south korea	GPE
discernj-118	162	1	8	CARDINAL
discernj-118	165	1	2011	DATE
discernj-118	165	2	2017	DATE
discernj-118	166	1	2021	DATE
discernj-118	167	1	buchanan	PERSON
discernj-118	167	2	2000	DATE
discernj-118	170	1	fukuyama	GPE
discernj-118	170	2	2022	CARDINAL
discernj-118	178	1	2013	DATE
discernj-118	178	2	dunne	PERSON
discernj-118	178	3	raby	PERSON
discernj-118	178	4	four	CARDINAL
discernj-118	178	5	2013	DATE
discernj-118	184	1	2016	CARDINAL
discernj-118	184	2	ordanini & parasuraman	ORG
discernj-118	184	3	2011	DATE
discernj-118	184	4	sanders & stappers	ORG
discernj-118	184	5	2014	DATE
discernj-118	186	1	9	CARDINAL
discernj-118	187	1	2021	CARDINAL
discernj-118	189	1	dunne	ORG
discernj-118	189	2	1995	DATE
discernj-118	190	1	dunne & gaver	ORG
discernj-118	190	2	1997	DATE
discernj-118	191	1	bowles	PERSON
discernj-118	191	2	2018	DATE
discernj-118	191	3	couldry & mejias	ORG
discernj-118	191	4	2019	DATE
discernj-118	191	5	doctorow	ORG
discernj-118	191	6	2020	DATE
discernj-118	191	7	2020	DATE
discernj-118	191	8	2019	DATE
discernj-118	198	1	2020	DATE
discernj-118	201	1	são paulo’s	PERSON
discernj-118	201	2	2019	DATE
discernj-118	208	1	2006	DATE
discernj-118	208	2	westin, 1967	ORG
discernj-118	212	1	israel	GPE
discernj-118	212	2	choun & petre	ORG
discernj-118	212	3	2022	CARDINAL
discernj-118	213	1	10	CARDINAL
discernj-118	214	1	dyllick & rost	ORG
discernj-118	214	2	2017	DATE
discernj-118	218	1	2021	DATE
discernj-118	218	2	whatsapp	ORG
discernj-118	218	3	more than 32 million	CARDINAL
discernj-118	218	4	2022	CARDINAL
discernj-118	223	1	first	ORDINAL
discernj-118	239	1	11	CARDINAL
discernj-118	239	2	p. a.	PERSON
discernj-118	239	3	perera	GPE
discernj-118	239	4	b. y.	PERSON
discernj-118	239	5	& belk	ORG
discernj-118	239	6	r. w.	PERSON
discernj-118	240	1	2018	DATE
discernj-118	243	1	albrechtslund	PERSON
discernj-118	243	2	2008	DATE
discernj-118	245	1	first	ORDINAL
discernj-118	245	2	monday	DATE
discernj-118	246	1	t. w.	PERSON
discernj-118	246	2	kristensson	GPE
discernj-118	246	3	lervik-olsen	PERSON
discernj-118	246	4	l.	PERSON
discernj-118	246	5	a.	PERSON
discernj-118	246	6	mccoll-kennedy	PERSON
discernj-118	246	7	j. r.	PERSON
discernj-118	246	8	edvardsson	GPE
discernj-118	246	9	m.	PERSON
discernj-118	246	10	2016	DATE
discernj-118	248	1	journal of service management	ORG
discernj-118	248	2	27(1	CARDINAL
discernj-118	248	3	21–29	CARDINAL
discernj-118	249	1	l. b.	PERSON
discernj-118	250	1	1984	DATE
discernj-118	252	1	n. cross	ORG
discernj-118	252	2	68–82	CARDINAL
discernj-118	253	1	john wiley & sons	ORG
discernj-118	254	1	bentham	ORG
discernj-118	254	2	j. (	PERSON
discernj-118	254	3	2009	DATE
discernj-118	256	1	1791	DATE
discernj-118	256	2	bowles	PERSON
discernj-118	256	3	2018	DATE
discernj-118	258	1	nownext press	ORG
discernj-118	259	1	bromell	ORG
discernj-118	259	2	2022	CARDINAL
discernj-118	262	1	brown	PERSON
discernj-118	262	2	t., & katz	ORG
discernj-118	262	3	b.	PERSON
discernj-118	262	4	2019	DATE
discernj-118	265	1	buchanan	PERSON
discernj-118	265	2	r.	PERSON
discernj-118	265	3	2000, june 22	DATE
discernj-118	267	1	17(3	CARDINAL
discernj-118	267	2	35–39	CARDINAL
discernj-118	268	1	burk	GPE
discernj-118	268	2	d. l.	PERSON
discernj-118	268	3	2005	DATE
discernj-118	270	1	minnesota	GPE
discernj-118	270	2	05-17	DATE
discernj-118	271	1	https://doi.org/10.2139/ssrn.716862 calabretta	PERSON
discernj-118	271	2	lille	GPE
discernj-118	271	3	beck	GPE
discernj-118	271	4	j.	PERSON
discernj-118	271	5	2016	CARDINAL
discernj-118	273	1	n. morelli	PERSON
discernj-118	273	2	a. de götzen	PERSON
discernj-118	273	3	f. gran	PERSON
discernj-118	276	1	r. (	PERSON
discernj-118	276	2	2005	DATE
discernj-118	279	1	7	CARDINAL
discernj-118	279	2	37–47	CARDINAL
discernj-118	280	1	d. l.	PERSON
discernj-118	280	2	2022	CARDINAL
discernj-118	282	1	taylor	PERSON
discernj-118	282	2	francis	PERSON
discernj-118	282	3	costa	GPE
discernj-118	282	4	l.	GPE
discernj-118	282	5	morelli	GPE
discernj-118	282	6	n., & magee	ORG
discernj-118	282	7	c. l.	PERSON
discernj-118	282	8	2018	DATE
discernj-118	284	1	55	CARDINAL
discernj-118	284	2	112–145	CARDINAL
discernj-118	285	1	couldry, n., & mejias	ORG
discernj-118	285	2	2019	DATE
discernj-118	287	1	stanford university press	ORG
discernj-118	288	1	m. l.	PERSON
discernj-118	288	2	2006	DATE
discernj-118	290	1	12(4	CARDINAL
discernj-118	290	2	701–715	CARDINAL
discernj-118	291	1	2020	DATE
discernj-118	294	1	donia, j., & shaw	ORG
discernj-118	294	2	james. a.	PERSON
discernj-118	294	3	2021	CARDINAL
discernj-118	296	1	57	DATE
discernj-118	297	1	https://doi.org/10.1007/s11948-021-00329-2 dorst	PERSON
discernj-118	297	2	k.	PERSON
discernj-118	297	3	2019	DATE
discernj-118	300	1	5(4	CARDINAL
discernj-118	300	2	357–359	CARDINAL
discernj-118	301	1	dunne	ORG
discernj-118	301	2	a., & gaver	ORG
discernj-118	301	3	w. w.	PERSON
discernj-118	301	4	1997	DATE
discernj-118	303	1	chi	GPE
discernj-118	303	2	97	CARDINAL
discernj-118	303	3	361–362	CARDINAL
discernj-118	304	1	dunne, a., & raby	ORG
discernj-118	304	2	f.	PERSON
discernj-118	304	3	2013	DATE
discernj-118	307	1	dyllick	PERSON
discernj-118	307	2	t., & rost	ORG
discernj-118	307	3	z.	PERSON
discernj-118	307	4	2017	CARDINAL
discernj-118	309	1	162	CARDINAL
discernj-118	309	2	346–360	CARDINAL
discernj-118	310	1	2020	DATE
discernj-118	311	1	3rd	ORDINAL
discernj-118	313	1	c. m.	PERSON
discernj-118	313	2	2019	DATE
discernj-118	315	1	h. behrendt	PERSON
discernj-118	315	2	w. loh	PERSON
discernj-118	315	3	t. matzner	ORG
discernj-118	315	4	4.0	CARDINAL
discernj-118	315	5	eine neuverortung des privaten	ORG
discernj-118	317	1	j.b. metzler	PERSON
discernj-118	318	1	s., & dubberly	ORG
discernj-118	318	2	2009	DATE
discernj-118	320	1	g. salvendy &	ORG
discernj-118	320	2	w. karwowski	PERSON
discernj-118	321	1	403–413	DATE
discernj-118	322	1	john wiley & sons	ORG
discernj-118	323	1	t., andersen	GPE
discernj-118	323	2	m. m.	PERSON
discernj-118	323	3	2020	DATE
discernj-118	326	1	l.	PERSON
discernj-118	326	2	2010	DATE
discernj-118	328	1	oxford university	ORG
discernj-118	329	1	l.	PERSON
discernj-118	329	2	2014	DATE
discernj-118	330	1	4th	ORDINAL
discernj-118	331	1	oxford university	ORG
discernj-118	332	1	j. b.	PERSON
discernj-118	332	2	r. w.	PERSON
discernj-118	332	3	2014	DATE
discernj-118	334	1	monthly	DATE
discernj-118	334	2	66(3	CARDINAL
discernj-118	336	1	12	CARDINAL
discernj-118	336	2	b., & hendry	ORG
discernj-118	336	3	d.	PERSON
discernj-118	336	4	2019	DATE
discernj-118	339	1	friedman	PERSON
discernj-118	339	2	b.	PERSON
discernj-118	339	3	a.	PERSON
discernj-118	339	4	2003	DATE
discernj-118	341	1	c., & stewart	ORG
discernj-118	341	2	s. c.	PERSON
discernj-118	342	1	2015	CARDINAL
discernj-118	345	1	fukuyama	GPE
discernj-118	345	2	f.	PERSON
discernj-118	345	3	2022	CARDINAL
discernj-118	347	1	farrar, straus	ORG
discernj-118	348	1	teixeira	PERSON
discernj-118	348	2	j.	PERSON
discernj-118	348	3	huang	PERSON
discernj-118	348	4	fisk	PERSON
discernj-118	348	5	r. p.	PERSON
discernj-118	348	6	l., & constantine	ORG
discernj-118	348	7	l.	PERSON
discernj-118	348	8	2017	CARDINAL
discernj-118	350	1	journal of service research	ORG
discernj-118	350	2	20(3	CARDINAL
discernj-118	350	3	240–258	CARDINAL
discernj-118	350	4	han	NORP
discernj-118	350	5	b.-c	GPE
discernj-118	350	6	e. (	ORG
discernj-118	350	7	2015	DATE
discernj-118	352	1	stanford	ORG
discernj-118	352	2	stanford university press	ORG
discernj-118	353	1	j.	PERSON
discernj-118	353	2	2009	DATE
discernj-118	355	1	s. fischer-hübner	PERSON
discernj-118	355	2	d. cvrček	PERSON
discernj-118	356	1	13–42	CARDINAL
discernj-118	358	1	s.	PERSON
discernj-118	358	2	2007	DATE
discernj-118	359	1	buddhist	NORP
discernj-118	360	1	horst w. j. rittel	PERSON
discernj-118	360	2	m. m.	PERSON
discernj-118	360	3	1973	DATE
discernj-118	362	1	policy sciences	ORG
discernj-118	362	2	4(2	CARDINAL
discernj-118	362	3	155–169	CARDINAL
discernj-118	363	1	kimbell	ORG
discernj-118	363	2	2011	DATE
discernj-118	364	1	one	CARDINAL
discernj-118	365	1	5(2	CARDINAL
discernj-118	365	2	41–52	CARDINAL
discernj-118	367	1	r.	PERSON
discernj-118	367	2	2022	CARDINAL
discernj-118	370	1	lyon	PERSON
discernj-118	370	2	2017	CARDINAL
discernj-118	373	1	11	CARDINAL
discernj-118	373	2	824–842	CARDINAL
discernj-118	374	1	2019	DATE
discernj-118	376	1	56(1	CARDINAL
discernj-118	376	2	196–205	CARDINAL
discernj-118	376	3	ma	PERSON
discernj-118	376	4	2021	CARDINAL
discernj-118	378	1	5(1	CARDINAL
discernj-118	378	2	159–166	CARDINAL
discernj-118	379	1	mackinnon	PERSON
discernj-118	379	2	2015	CARDINAL
discernj-118	380	1	8th	ORDINAL
discernj-118	382	1	m.	PERSON
discernj-118	382	2	2019	DATE
discernj-118	385	1	a., & sangiorgi	ORG
discernj-118	385	2	2011	DATE
discernj-118	387	1	gower	PERSON
discernj-118	387	2	montasari	PERSON
discernj-118	387	3	r.	NORP
discernj-118	387	4	carpenter	PERSON
discernj-118	387	5	& masys	ORG
discernj-118	387	6	a. j.	PERSON
discernj-118	388	1	2023	CARDINAL
discernj-118	391	1	monteiro	PERSON
discernj-118	391	2	2019	DATE
discernj-118	393	1	r., & kallenberg	ORG
discernj-118	393	2	r.	NORP
discernj-118	393	3	2003	DATE
discernj-118	395	1	international journal of service industry management	ORG
discernj-118	395	2	160–172	CARDINAL
discernj-118	395	3	a., & parasuraman	ORG
discernj-118	395	4	a.	PERSON
discernj-118	395	5	2011	DATE
discernj-118	397	1	journal of service research	ORG
discernj-118	397	2	14(1	CARDINAL
discernj-118	397	3	3–23	CARDINAL
discernj-118	398	1	2019	CARDINAL
discernj-118	400	1	thames & hudson	ORG
discernj-118	401	1	parrilli	PERSON
discernj-118	401	2	d. m.	PERSON
discernj-118	401	3	2021	CARDINAL
discernj-118	403	1	n. martins &	ORG
discernj-118	403	2	d. brandão	PERSON
discernj-118	403	3	4th	ORDINAL
discernj-118	403	4	2020	DATE
discernj-118	403	5	november 5–7, 2020	DATE
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discernj-118	404	1	216–221	CARDINAL
discernj-118	406	1	r.	NORP
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discernj-118	408	1	bis publishers	ORG
discernj-118	409	1	2017	CARDINAL
discernj-118	412	1	psychogiopoulou,	PERSON
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discernj-118	412	3	s. (eds.	ORG
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discernj-118	414	1	european	NORP
discernj-118	415	1	edward elgar	PERSON
discernj-118	416	1	2017	CARDINAL
discernj-118	418	1	aalborg university	ORG
discernj-118	420	1	h. s.	PERSON
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discernj-118	420	3	j.	PERSON
discernj-118	420	4	2021	CARDINAL
discernj-118	422	1	2(1	CARDINAL
discernj-118	422	2	15–27	CARDINAL
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discernj-118	424	2	e. b.-n.	PERSON
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discernj-118	425	1	three	CARDINAL
discernj-118	427	1	https://doi.org/10.1080/15710882.2014.888183	NORP
discernj-118	427	2	m.	PERSON
discernj-118	427	3	2009	DATE
discernj-118	430	1	solove	GPE
discernj-118	430	2	d. j.	PERSON
discernj-118	430	3	2006	DATE
discernj-118	432	1	new york university	ORG
discernj-118	434	1	2019	CARDINAL
discernj-118	437	1	vallor	ORG
discernj-118	437	2	s.	PERSON
discernj-118	437	3	2016	CARDINAL
discernj-118	439	1	oxford university press	ORG
discernj-118	440	1	vallor	ORG
discernj-118	440	2	s.	PERSON
discernj-118	440	3	2021	CARDINAL
discernj-118	442	1	e. n. zalta	PERSON
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discernj-118	442	3	2021	CARDINAL
discernj-118	443	1	stanford university	ORG
discernj-118	444	1	s., & rada	ORG
discernj-118	444	2	j. (	PERSON
discernj-118	444	3	1988	DATE
discernj-118	446	1	european management journal	ORG
discernj-118	446	2	6(4	CARDINAL
discernj-118	446	3	314–324	DATE
discernj-118	447	1	https://doi.org/10.1080/15710882.2014.888183	NORP
discernj-118	448	1	13	CARDINAL
discernj-118	448	2	2020	DATE
discernj-118	451	1	verbeek	PERSON
discernj-118	452	1	2014	DATE
discernj-118	454	1	p. kroes & p.-p	ORG
discernj-118	455	1	verbeek	PERSON
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discernj-118	458	1	r.	PERSON
discernj-118	458	2	2021	CARDINAL
discernj-118	461	1	warren	PERSON
discernj-118	461	2	s., & brandeis	ORG
discernj-118	463	1	harvard law review	ORG
discernj-118	463	2	4(5	DATE
discernj-118	463	3	193–220	CARDINAL
discernj-118	463	4	westin	ORG
discernj-118	463	5	a. f. (	PERSON
discernj-118	463	6	1967	DATE
discernj-118	465	1	scribner	PERSON
discernj-118	466	1	l. (	GPE
discernj-118	466	2	2005	DATE
discernj-118	467	1	contemporary china	ORG
discernj-118	468	1	7(1	CARDINAL
discernj-118	469	1	s.	PERSON
discernj-118	469	2	2019	DATE
discernj-118	471	1	publicaffairs	PERSON
discernj-118	472	1	tecnologia e comunicação	ORG
discernj-118	472	2	universidade europeia	ORG
discernj-118	472	3	lisbon	GPE
discernj-118	472	4	portugal albinsson	PERSON
discernj-118	472	5	p. a.	PERSON
discernj-118	472	6	perera	GPE
discernj-118	472	7	b. y.	PERSON
discernj-118	472	8	& belk	ORG
discernj-118	472	9	r. w.	PERSON
discernj-118	473	1	2018	DATE
discernj-118	476	1	albrechtslund	PERSON
discernj-118	476	2	2008	DATE
discernj-118	478	1	first	ORDINAL
discernj-118	478	2	monday	DATE
discernj-118	479	1	t. w.	PERSON
discernj-118	479	2	kristensson	GPE
discernj-118	479	3	lervik-olsen	PERSON
discernj-118	479	4	l.	PERSON
discernj-118	479	5	a.	PERSON
discernj-118	479	6	mccoll-kennedy	PERSON
discernj-118	479	7	j. r.	PERSON
discernj-118	479	8	edvardsson	GPE
discernj-118	479	9	m.	PERSON
discernj-118	479	10	2016	DATE
discernj-118	481	1	journal of service management	ORG
discernj-118	481	2	27(1	CARDINAL
discernj-118	481	3	21–29	CARDINAL
discernj-118	482	1	l. b.	PERSON
discernj-118	482	2	1984	DATE
discernj-118	484	1	n. cross	ORG
discernj-118	484	2	68–82	CARDINAL
discernj-118	485	1	john wiley & sons	ORG
discernj-118	486	1	bentham	ORG
discernj-118	486	2	j. (	PERSON
discernj-118	486	3	2009	DATE
discernj-118	488	1	1791	DATE
discernj-118	488	2	bowles	PERSON
discernj-118	488	3	2018	DATE
discernj-118	490	1	nownext press	ORG
discernj-118	491	1	bromell	ORG
discernj-118	491	2	2022	CARDINAL
discernj-118	494	1	brown	PERSON
discernj-118	494	2	t., & katz	ORG
discernj-118	494	3	b.	PERSON
discernj-118	494	4	2019	DATE
discernj-118	497	1	buchanan	PERSON
discernj-118	497	2	r.	PERSON
discernj-118	497	3	2000, june 22	DATE
discernj-118	499	1	17(3	CARDINAL
discernj-118	499	2	35–39	CARDINAL
discernj-118	500	1	burk	GPE
discernj-118	500	2	d. l.	PERSON
discernj-118	500	3	2005	DATE
discernj-118	502	1	minnesota	GPE
discernj-118	502	2	05-17	DATE
discernj-118	503	1	https://doi.org/10.2139/ssrn.716862 calabretta	PERSON
discernj-118	503	2	lille	GPE
discernj-118	503	3	beck	GPE
discernj-118	503	4	j.	PERSON
discernj-118	503	5	2016	CARDINAL
discernj-118	505	1	n. morelli	PERSON
discernj-118	505	2	a. de götzen	PERSON
discernj-118	505	3	f. gran	PERSON
discernj-118	506	1	r. (	PERSON
discernj-118	506	2	2005	DATE
discernj-118	509	1	7	CARDINAL
discernj-118	509	2	37–47	CARDINAL
discernj-118	510	1	d. l.	PERSON
discernj-118	510	2	2022	CARDINAL
discernj-118	512	1	taylor	PERSON
discernj-118	512	2	francis	PERSON
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discernj-118	512	4	l.	GPE
discernj-118	512	5	morelli	GPE
discernj-118	512	6	n., & magee	ORG
discernj-118	512	7	c. l.	PERSON
discernj-118	512	8	2018	DATE
discernj-118	514	1	55	CARDINAL
discernj-118	514	2	112–145	CARDINAL
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discernj-118	515	2	2019	DATE
discernj-118	517	1	stanford university press	ORG
discernj-118	518	1	m. l.	PERSON
discernj-118	518	2	2006	DATE
discernj-118	520	1	12(4	CARDINAL
discernj-118	520	2	701–715	CARDINAL
discernj-118	521	1	2020	DATE
discernj-118	524	1	donia, j., & shaw	ORG
discernj-118	524	2	james. a.	PERSON
discernj-118	524	3	2021	CARDINAL
discernj-118	526	1	57	DATE
discernj-118	527	1	https://doi.org/10.1007/s11948-021-00329-2 dorst	PERSON
discernj-118	527	2	k.	PERSON
discernj-118	527	3	2019	DATE
discernj-118	530	1	5(4	CARDINAL
discernj-118	530	2	357–359	CARDINAL
discernj-118	531	1	dunne	ORG
discernj-118	531	2	a., & gaver	ORG
discernj-118	531	3	w. w.	PERSON
discernj-118	531	4	1997	DATE
discernj-118	533	1	chi	GPE
discernj-118	533	2	97	CARDINAL
discernj-118	533	3	361–362	CARDINAL
discernj-118	534	1	dunne, a., & raby	ORG
discernj-118	534	2	f.	PERSON
discernj-118	534	3	2013	DATE
discernj-118	537	1	dyllick	PERSON
discernj-118	537	2	t., & rost	ORG
discernj-118	537	3	z.	PERSON
discernj-118	537	4	2017	CARDINAL
discernj-118	539	1	162	CARDINAL
discernj-118	539	2	346–360	CARDINAL
discernj-118	540	1	2020	DATE
discernj-118	541	1	3rd	ORDINAL
discernj-118	543	1	c. m.	PERSON
discernj-118	543	2	2019	DATE
discernj-118	545	1	h. behrendt	PERSON
discernj-118	545	2	w. loh	PERSON
discernj-118	545	3	t. matzner	ORG
discernj-118	545	4	4.0	CARDINAL
discernj-118	545	5	eine neuverortung des privaten	ORG
discernj-118	547	1	j.b.	PERSON
discernj-118	548	1	metzler	PERSON
discernj-118	549	1	evenson	PERSON
discernj-118	549	2	s., & dubberly	ORG
discernj-118	549	3	2009	DATE
discernj-118	551	1	g. salvendy &	ORG
discernj-118	551	2	w. karwowski	PERSON
discernj-118	552	1	403–413	DATE
discernj-118	553	1	john wiley & sons	ORG
discernj-118	554	1	t., andersen	GPE
discernj-118	554	2	m. m.	PERSON
discernj-118	554	3	2020	DATE
discernj-118	557	1	l.	PERSON
discernj-118	557	2	2010	DATE
discernj-118	559	1	oxford university	ORG
discernj-118	560	1	l.	PERSON
discernj-118	560	2	2014	DATE
discernj-118	561	1	4th	ORDINAL
discernj-118	562	1	oxford university	ORG
discernj-118	563	1	j. b.	PERSON
discernj-118	563	2	r. w.	PERSON
discernj-118	563	3	2014	DATE
discernj-118	565	1	monthly	DATE
discernj-118	565	2	66(3	CARDINAL
discernj-118	566	1	b., & hendry	ORG
discernj-118	566	2	d.	PERSON
discernj-118	566	3	2019	DATE
discernj-118	569	1	friedman	PERSON
discernj-118	569	2	b.	PERSON
discernj-118	569	3	a.	PERSON
discernj-118	569	4	2003	DATE
discernj-118	571	1	c., & stewart	ORG
discernj-118	571	2	s. c.	PERSON
discernj-118	572	1	2015	CARDINAL
discernj-118	575	1	fukuyama	GPE
discernj-118	575	2	f.	PERSON
discernj-118	575	3	2022	CARDINAL
discernj-118	577	1	farrar, straus	ORG
discernj-118	578	1	teixeira	PERSON
discernj-118	578	2	j.	PERSON
discernj-118	578	3	huang	PERSON
discernj-118	578	4	fisk	PERSON
discernj-118	578	5	r. p.	PERSON
discernj-118	578	6	l., & constantine	ORG
discernj-118	578	7	l.	PERSON
discernj-118	578	8	2017	CARDINAL
discernj-118	580	1	journal of service research	ORG
discernj-118	580	2	20(3	CARDINAL
discernj-118	580	3	240–258	CARDINAL
discernj-118	581	1	han	NORP
discernj-118	581	2	b.-c	GPE
discernj-118	581	3	e. (	ORG
discernj-118	581	4	2015	DATE
discernj-118	583	1	stanford	ORG
discernj-118	583	2	stanford university press	ORG
discernj-118	584	1	j.	PERSON
discernj-118	584	2	2009	DATE
discernj-118	586	1	s. fischer-hübner	PERSON
discernj-118	586	2	d. cvrček	PERSON
discernj-118	587	1	13–42	CARDINAL
discernj-118	589	1	s.	PERSON
discernj-118	589	2	2007	DATE
discernj-118	590	1	buddhist	NORP
discernj-118	591	1	horst w. j. rittel	PERSON
discernj-118	591	2	m. m.	PERSON
discernj-118	591	3	1973	DATE
discernj-118	593	1	policy sciences	ORG
discernj-118	593	2	4(2	CARDINAL
discernj-118	593	3	155–169	CARDINAL
discernj-118	594	1	kimbell	ORG
discernj-118	594	2	2011	DATE
discernj-118	595	1	one	CARDINAL
discernj-118	596	1	5(2	CARDINAL
discernj-118	596	2	41–52	CARDINAL
discernj-118	598	1	r.	PERSON
discernj-118	598	2	2022	CARDINAL
discernj-118	601	1	lyon	PERSON
discernj-118	601	2	2017	CARDINAL
discernj-118	604	1	11	CARDINAL
discernj-118	604	2	824–842	CARDINAL
discernj-118	605	1	2019	DATE
discernj-118	607	1	56(1	CARDINAL
discernj-118	607	2	196–205	CARDINAL
discernj-118	607	3	ma	PERSON
discernj-118	607	4	2021	CARDINAL
discernj-118	609	1	5(1	CARDINAL
discernj-118	609	2	159–166	CARDINAL
discernj-118	610	1	mackinnon	PERSON
discernj-118	610	2	2015	CARDINAL
discernj-118	611	1	8th	ORDINAL
discernj-118	613	1	m.	PERSON
discernj-118	613	2	2019	DATE
discernj-118	616	1	a., & sangiorgi	ORG
discernj-118	616	2	2011	DATE
discernj-118	618	1	gower	PERSON
discernj-118	618	2	montasari	PERSON
discernj-118	618	3	r.	NORP
discernj-118	618	4	carpenter	PERSON
discernj-118	618	5	& masys	ORG
discernj-118	618	6	a. j.	PERSON
discernj-118	619	1	2023	CARDINAL
discernj-118	622	1	monteiro	PERSON
discernj-118	622	2	2019	DATE
discernj-118	624	1	r., & kallenberg	ORG
discernj-118	624	2	r.	NORP
discernj-118	624	3	2003	DATE
discernj-118	626	1	international journal of service industry management	ORG
discernj-118	626	2	160–172	CARDINAL
discernj-118	626	3	a., & parasuraman	ORG
discernj-118	626	4	a.	PERSON
discernj-118	626	5	2011	DATE
discernj-118	628	1	journal of service research	ORG
discernj-118	628	2	14(1	CARDINAL
discernj-118	628	3	3–23	CARDINAL
discernj-118	629	1	2019	CARDINAL
discernj-118	631	1	thames & hudson	ORG
discernj-118	632	1	parrilli	PERSON
discernj-118	632	2	d. m.	PERSON
discernj-118	632	3	2021	CARDINAL
discernj-118	634	1	n. martins &	ORG
discernj-118	634	2	d. brandão	PERSON
discernj-118	634	3	4th	ORDINAL
discernj-118	635	1	2016	DATE
discernj-118	637	1	bis publishers	ORG
discernj-118	638	1	2017	CARDINAL
discernj-118	641	1	psychogiopoulou,	PERSON
discernj-118	641	2	e., & de la sierra	ORG
discernj-118	641	3	s. (eds.	ORG
discernj-118	642	1	2022	CARDINAL
discernj-118	643	1	european	NORP
discernj-118	644	1	edward elgar	PERSON
discernj-118	645	1	2017	CARDINAL
discernj-118	647	1	aalborg university	ORG
discernj-118	649	1	h. s.	PERSON
discernj-118	649	2	coeckelbergh, m., & danaher	ORG
discernj-118	649	3	j.	PERSON
discernj-118	649	4	2021	CARDINAL
discernj-118	651	1	2(1	CARDINAL
discernj-118	651	2	15–27	CARDINAL
discernj-118	653	1	sanders	PERSON
discernj-118	653	2	e. b.-n.	PERSON
discernj-118	653	3	2014	DATE
discernj-118	654	1	three	CARDINAL
discernj-118	656	1	https://doi.org/10.1080/15710882.2014.888183	NORP
discernj-118	656	2	m.	PERSON
discernj-118	656	3	2009	DATE
discernj-118	659	1	solove	GPE
discernj-118	659	2	d. j.	PERSON
discernj-118	659	3	2006	DATE
discernj-118	661	1	new york university	ORG
discernj-118	663	1	2019	CARDINAL
discernj-118	666	1	vallor	ORG
discernj-118	666	2	s.	PERSON
discernj-118	666	3	2016	CARDINAL
discernj-118	668	1	oxford university press	ORG
discernj-118	669	1	vallor	ORG
discernj-118	669	2	s.	PERSON
discernj-118	669	3	2021	CARDINAL
discernj-118	671	1	e. n. zalta	PERSON
discernj-118	671	2	stanford	ORG
discernj-118	671	3	2021	CARDINAL
discernj-118	672	1	stanford university	ORG
discernj-118	673	1	s., & rada	ORG
discernj-118	673	2	j. (	PERSON
discernj-118	673	3	1988	DATE
discernj-118	675	1	european management journal	ORG
discernj-118	675	2	6(4	CARDINAL
discernj-118	675	3	314–324	CARDINAL
discernj-118	676	1	2020	DATE
discernj-118	679	1	verbeek	PERSON
discernj-118	680	1	2014	DATE
discernj-118	682	1	p. kroes & p.-p	ORG
discernj-118	683	1	verbeek	PERSON
discernj-118	685	1	springer netherlands	GPE
discernj-118	686	1	r.	PERSON
discernj-118	686	2	2021	CARDINAL
discernj-118	689	1	warren	PERSON
discernj-118	689	2	s., & brandeis	ORG
discernj-118	691	1	harvard law review	ORG
discernj-118	691	2	4(5	DATE
discernj-118	691	3	193–220	CARDINAL
discernj-118	691	4	westin	ORG
discernj-118	691	5	a. f. (	PERSON
discernj-118	691	6	1967	DATE
discernj-118	693	1	scribner	PERSON
discernj-118	694	1	l. (	GPE
discernj-118	694	2	2005	DATE
discernj-118	695	1	contemporary china	ORG
discernj-118	696	1	7(1	CARDINAL
discernj-118	697	1	s.	PERSON
discernj-118	697	2	2019	DATE
discernj-118	699	1	publicaffairs	PERSON
