id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ertr-161	Ariffin, Ahmad Azmi M.; Maghzi, Atefeh; Soon, Jason Lam Mun; Alam, Syed Shah	Exploring the Influence of Hospitality on Guest Satisfaction in Luxury Hotel Services	2018	20	.pdf	application/pdf	6599	398	52	The second most important dimension to the hospitality accorded by hotel services is “Warm welcoming” (Ariffin & Maghzi, 2012). In the context of hotel services, this welcoming tradition would include the heartfelt greeting and the opening of the door to the guests when they first step into the hotel.	cache/ertr-161.pdf	txt/ertr-161.txt