id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ertr-334	Liang, Sai; Li, Hui	Respond More to Good Targets: An Empirical Study of Managerial Response Strategy in Online Travel Websites	2019	9	.pdf	application/pdf	2942	149	51	Hotel managers face a trade-off between the consumers' growing demands for high-quality response contents and the rising costs of review management. However, consumers' review posting experience and reputation in the community are not good criteria for hotel managers to select targets to give responses.	cache/ertr-334.pdf	txt/ertr-334.txt