id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ertr-433	Sangpikul, Aswin	The analysis of customers’ e-complaints and service quality at spa services in Thailand	2019	27	.pdf	application/pdf	8330	414	50	Previous studies indicated that spa customers consider the ability and skills of spa therapists as the most important factor when using spa services (Lo et al., 2015). -complaints and service quality at spa services in Thailand Many past studies have explored customers’ e-complaints in hospitality businesses such as hotels and restaurants.	cache/ertr-433.pdf	txt/ertr-433.txt