id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ertr-536	Leung, Rosanna; Wong, Elise	Will you pick me again? International Hotel Chains Brand Loyalty Reflection from User Reviews	2019	14	.pdf	application/pdf	4086	213	53	These researches contributed in the knowledge of customer brand loyalty intention in hospitality and tourism, but because the number of responses is limited and the answer was based on memories and perception, the level of data accuracy could be affected. To understand the customer online loyalty behavior, reviewers’ comments were categorized into the three phases of customer loyalty attitudinal behavior (cognitive, affective and conative) according to Back and Park (2003).	cache/ertr-536.pdf	txt/ertr-536.txt