id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ertr-550	Tuomi, Aarni; Tussyadiah, Iis; Stienmetz, Jason	Service Robots and the Changing Roles of Employees in Restaurants: A Cross Cultural Study	2020	12	.pdf	application/pdf	3482	190	43	http://ertr.tamu.edu/ e-Review of Tourism Research (eRTR), Vol. 17, No. 5, 2020 http://ertr.tamu.edu 669 Discussion The advent of service robots is transforming the roles of frontline service employees in restaurants in the US and Japan. This cross-cultural study addresses that gap by examining how state-of-the-art service robotics are transforming restaurant service encounters in Japan and the US and, consequently, changing the roles of service employees.	cache/ertr-550.pdf	txt/ertr-550.txt