id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ertr-727	Dsilva, Jacinta; Balasubramanian, Sreejith; Ajayan, Shalini; Paris, Cody	An Expectation-Experience Analysis of Service Quality of Business Travelers in Low-Cost Airlines	2021	18	.pdf	application/pdf	5345	233	45	Previous studies such as Leong (2008) have used the IPA technique to evaluate airline service quality. Willingness to pay for airline service quality.	cache/ertr-727.pdf	txt/ertr-727.txt