id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ertr-830	Hong, Hung	Emerging Scholar Profile-Dr. Hung Trong Hoang	2022	3	.pdf	application/pdf	810	43	37	Hung’s PhD research area is antecedents of service climate, examining ways to develop a favourable service climate in service firms in Asian emerging markets. This qualitative research has explored three groups: firm- based (leadership commitment to service quality, internal customer service, internal processes and service standards, work facilitation resources, and service-oriented human resource practices), market-based (competitive intensity) and culture-based (cultural orientations) http://ertr.tamu.edu/ e-Review of Tourism Research (eRTR), Vol. 18, No. 6, 2021 http://ertr.tamu.edu 900 antecedents of service climate and yielded new insights into the relationships among these groups of antecedents.	cache/ertr-830.pdf	txt/ertr-830.txt