id	sid	eid	entity	type
ertr-161	1	1	15	CARDINAL
ertr-161	1	2	1, 2018	DATE
ertr-161	1	3	1	CARDINAL
ertr-161	1	4	ahmad azmi	PERSON
ertr-161	1	5	universiti kebangsaan	PERSON
ertr-161	1	6	malaysia	GPE
ertr-161	1	7	maghzi university of newcastle jason lam mun	ORG
ertr-161	1	8	syed shah alam universiti kebangsaan	PERSON
ertr-161	1	9	malaysia	GPE
ertr-161	1	10	five	CARDINAL
ertr-161	1	11	ariffin & maghzi	ORG
ertr-161	1	12	2012	DATE
ertr-161	2	1	101	CARDINAL
ertr-161	2	2	malaysia	GPE
ertr-161	2	3	five	CARDINAL
ertr-161	3	1	five	CARDINAL
ertr-161	3	2	only three	CARDINAL
ertr-161	5	1	ahmad azmi	PERSON
ertr-161	5	2	ukm-graduate school of business universiti kebangsaan	ORG
ertr-161	5	3	malaysia	GPE
ertr-161	5	4	43600	DATE
ertr-161	5	5	ukm bangi	PERSON
ertr-161	5	6	malaysia	GPE
ertr-161	7	1	60	CARDINAL
ertr-161	7	2	3	CARDINAL
ertr-161	7	3	3780	PRODUCT
ertr-161	7	4	newcastle business school university of newcastle university drive	ORG
ertr-161	7	5	callaghan nsw 2308	ORG
ertr-161	7	6	australia	GPE
ertr-161	9	1	60	CARDINAL
ertr-161	9	2	017	CARDINAL
ertr-161	12	1	jason lam mun	PERSON
ertr-161	12	2	jalan ayer keroh	PERSON
ertr-161	12	3	75450	DATE
ertr-161	12	4	bukit beruang melaka	ORG
ertr-161	12	5	mailto:atefehmaghzi@gmail.com	CARDINAL
ertr-161	13	1	15	CARDINAL
ertr-161	13	2	1, 2018	DATE
ertr-161	13	3	2	CARDINAL
ertr-161	13	4	malaysia	GPE
ertr-161	15	1	60	CARDINAL
ertr-161	15	2	012 623 2317	CARDINAL
ertr-161	16	1	mslam@mmu.edu.my	PERSON
ertr-161	17	1	syed shah alam faculty of economics	PERSON
ertr-161	17	2	universiti kebangsaan	PERSON
ertr-161	17	3	malaysia	GPE
ertr-161	17	4	43600	DATE
ertr-161	17	5	ukm bangi	PERSON
ertr-161	17	6	malaysia	GPE
ertr-161	19	1	60	CARDINAL
ertr-161	19	2	3	CARDINAL
ertr-161	19	3	3724	CARDINAL
ertr-161	19	4	ahmad azmi m.ariffin	PERSON
ertr-161	19	5	ukm-graduate school of business	ORG
ertr-161	19	6	universiti kebangsaan malaysia	PERSON
ertr-161	19	7	ukm	ORG
ertr-161	21	1	atefeh maghzi	PERSON
ertr-161	21	2	newcastle business school, university of newcastle	ORG
ertr-161	22	1	dr jason lam mun	PERSON
ertr-161	23	1	dr syed shah alam	PERSON
ertr-161	23	2	universiti kebangsaan malaysia	PERSON
ertr-161	23	3	ukm	ORG
ertr-161	25	1	malaysian	NORP
ertr-161	25	2	the last ten years	DATE
ertr-161	25	3	ariffin & hasim	ORG
ertr-161	25	4	2010	DATE
ertr-161	25	5	2013	DATE
ertr-161	26	1	malaysian	NORP
ertr-161	26	2	ahmad	NORP
ertr-161	26	3	ahmad 2008	PERSON
ertr-161	29	1	lashley	PERSON
ertr-161	29	2	2008	DATE
ertr-161	29	3	15	CARDINAL
ertr-161	29	4	1, 2018	DATE
ertr-161	29	5	3	CARDINAL
ertr-161	30	1	lovelock et al	PERSON
ertr-161	30	2	2009	DATE
ertr-161	31	1	lashley	PERSON
ertr-161	31	2	morrison 2000	PERSON
ertr-161	33	1	2012	DATE
ertr-161	33	2	2009	DATE
ertr-161	33	3	five	CARDINAL
ertr-161	35	1	surprenant & solomon 1987	ORG
ertr-161	36	1	second	ORDINAL
ertr-161	38	1	fourth	ORDINAL
ertr-161	41	1	ariffin & maghzi	ORG
ertr-161	41	2	2012	DATE
ertr-161	42	1	15	CARDINAL
ertr-161	42	2	1, 2018	DATE
ertr-161	42	3	4	CARDINAL
ertr-161	42	4	five	CARDINAL
ertr-161	43	1	1	CARDINAL
ertr-161	43	2	five	CARDINAL
ertr-161	43	3	2	CARDINAL
ertr-161	43	4	five	CARDINAL
ertr-161	44	1	lashley	PERSON
ertr-161	44	2	2008	DATE
ertr-161	45	1	2007	DATE
ertr-161	45	2	five	CARDINAL
ertr-161	49	1	2007	DATE
ertr-161	50	1	lashley et al	PERSON
ertr-161	51	1	2005	DATE
ertr-161	53	1	15	CARDINAL
ertr-161	53	2	1, 2018	DATE
ertr-161	53	3	5	CARDINAL
ertr-161	53	4	lashley	PERSON
ertr-161	53	5	2008	DATE
ertr-161	54	1	one	CARDINAL
ertr-161	54	2	lashley	PERSON
ertr-161	54	3	2008	DATE
ertr-161	55	1	2004	DATE
ertr-161	56	1	rafaeli	ORG
ertr-161	56	2	sutton	GPE
ertr-161	56	3	1987	DATE
ertr-161	57	1	1992	DATE
ertr-161	57	2	ekman & friesen	ORG
ertr-161	57	3	1982	DATE
ertr-161	57	4	1993	DATE
ertr-161	58	1	grandey	PERSON
ertr-161	58	2	fisk	PERSON
ertr-161	58	3	jansen	PERSON
ertr-161	58	4	2002	DATE
ertr-161	62	1	zeithaml	PERSON
ertr-161	62	2	bitner & gremler 2006	ORG
ertr-161	64	1	austin	GPE
ertr-161	64	2	1992	DATE
ertr-161	65	1	15	CARDINAL
ertr-161	65	2	1, 2018	DATE
ertr-161	65	3	6	CARDINAL
ertr-161	65	4	2012	DATE
ertr-161	65	5	webster 1989	PERSON
ertr-161	67	1	zeithaml	PERSON
ertr-161	67	2	2006	DATE
ertr-161	67	3	one	CARDINAL
ertr-161	70	1	1975	DATE
ertr-161	71	1	oliver	PERSON
ertr-161	71	2	1981	DATE
ertr-161	72	1	engel et al.	PERSON
ertr-161	72	2	1990	DATE
ertr-161	74	1	al-alak	PERSON
ertr-161	74	2	2011	DATE
ertr-161	74	3	asian	NORP
ertr-161	74	4	malaysian	NORP
ertr-161	75	1	asian	NORP
ertr-161	76	1	choi & chu 2000	ORG
ertr-161	77	1	mey et al	PERSON
ertr-161	77	2	2006	DATE
ertr-161	77	3	malaysian	NORP
ertr-161	77	4	15	CARDINAL
ertr-161	77	5	1, 2018	DATE
ertr-161	77	6	7	CARDINAL
ertr-161	77	7	asian	NORP
ertr-161	79	1	five	CARDINAL
ertr-161	79	2	1994	DATE
ertr-161	79	3	two	CARDINAL
ertr-161	79	4	two	CARDINAL
ertr-161	81	1	ariffin & maghzi	ORG
ertr-161	81	2	2012	DATE
ertr-161	82	1	smith (	ORG
ertr-161	82	2	1994	DATE
ertr-161	84	1	1975	DATE
ertr-161	84	2	lashley	PERSON
ertr-161	84	3	2008	DATE
ertr-161	85	1	second	ORDINAL
ertr-161	85	2	ariffin & maghzi	ORG
ertr-161	85	3	2012	DATE
ertr-161	86	1	smith (	ORG
ertr-161	86	2	1994	DATE
ertr-161	88	1	first	ORDINAL
ertr-161	91	1	15	CARDINAL
ertr-161	92	1	1, 2018	DATE
ertr-161	92	2	8	CARDINAL
ertr-161	96	1	third	ORDINAL
ertr-161	97	1	one	CARDINAL
ertr-161	97	2	one	CARDINAL
ertr-161	99	1	ahmad	PERSON
ertr-161	99	2	ishak	PERSON
ertr-161	99	3	2008	DATE
ertr-161	100	1	fourth	ORDINAL
ertr-161	102	1	goleman	ORG
ertr-161	102	2	1998	DATE
ertr-161	102	3	lashley	PERSON
ertr-161	102	4	2008	DATE
ertr-161	102	5	2004	DATE
ertr-161	104	1	fifth	ORDINAL
ertr-161	106	1	herzberg	PERSON
ertr-161	106	2	1966	DATE
ertr-161	106	3	15	CARDINAL
ertr-161	106	4	1, 2018	DATE
ertr-161	106	5	9	CARDINAL
ertr-161	107	1	one	CARDINAL
ertr-161	108	1	2008	DATE
ertr-161	109	1	malaysian	NORP
ertr-161	109	2	ahmad et al	PERSON
ertr-161	109	3	2008	DATE
ertr-161	111	1	at least one	CARDINAL
ertr-161	111	2	four	CARDINAL
ertr-161	111	3	five	CARDINAL
ertr-161	111	4	kuala lumpur	GPE
ertr-161	111	5	malaysia	GPE
ertr-161	111	6	the last 3 months	DATE
ertr-161	112	1	kuala lumpur	GPE
ertr-161	113	1	115	CARDINAL
ertr-161	113	2	only 101	CARDINAL
ertr-161	114	1	1	CARDINAL
ertr-161	114	2	n percent	PERCENT
ertr-161	114	3	48	CARDINAL
ertr-161	114	4	47.5	CARDINAL
ertr-161	114	5	age 20	DATE
ertr-161	114	6	30 31	DATE
ertr-161	114	7	35 36	DATE
ertr-161	114	8	40 41	TIME
ertr-161	114	9	45	CARDINAL
ertr-161	114	10	50	CARDINAL
ertr-161	114	11	29.7	CARDINAL
ertr-161	114	12	13.8	CARDINAL
ertr-161	114	13	17.8	CARDINAL
ertr-161	114	14	2.9 7.9	CARDINAL
ertr-161	114	15	14 22	DATE
ertr-161	114	16	13.8	CARDINAL
ertr-161	114	17	21.7	CARDINAL
ertr-161	114	18	30.6 33.6	CARDINAL
ertr-161	114	19	malaysian	NORP
ertr-161	114	20	non-malaysian	NORP
ertr-161	114	21	16 15.8	CARDINAL
ertr-161	114	22	15	CARDINAL
ertr-161	114	23	1, 2018	DATE
ertr-161	114	24	10	CARDINAL
ertr-161	114	25	malaysian	NORP
ertr-161	114	26	3,000	CARDINAL
ertr-161	114	27	5,000	CARDINAL
ertr-161	114	28	5,001	CARDINAL
ertr-161	114	29	8,000	CARDINAL
ertr-161	114	30	8,001	CARDINAL
ertr-161	114	31	11,000	CARDINAL
ertr-161	114	32	11,000	CARDINAL
ertr-161	114	33	2 15.8	CARDINAL
ertr-161	114	34	6.9	CARDINAL
ertr-161	114	35	1.9	CARDINAL
ertr-161	114	36	non-malaysian	NORP
ertr-161	114	37	less than 3,000 $ 3,001 $ 5,000 $ 5,001 $ 10,000 $ 10,000 $+ 16	MONEY
ertr-161	114	38	14.8	CARDINAL
ertr-161	114	39	12.8	CARDINAL
ertr-161	114	40	82	CARDINAL
ertr-161	114	41	11 8	TIME
ertr-161	114	42	10.8 7.9	CARDINAL
ertr-161	114	43	ariffin & maghzi’s	ORG
ertr-161	114	44	2012	DATE
ertr-161	114	45	five	CARDINAL
ertr-161	114	46	2	CARDINAL
ertr-161	114	47	22	CARDINAL
ertr-161	114	48	five	CARDINAL
ertr-161	114	49	65.4 percent	PERCENT
ertr-161	115	1	greater than 0.50	CARDINAL
ertr-161	116	1	0.93	CARDINAL
ertr-161	116	2	bartlett	PERSON
ertr-161	117	1	first	ORDINAL
ertr-161	117	2	19.3 percent	PERCENT
ertr-161	117	3	15.4	CARDINAL
ertr-161	117	4	12.3	CARDINAL
ertr-161	117	5	10.7	CARDINAL
ertr-161	117	6	7.7	CARDINAL
ertr-161	118	1	22	CARDINAL
ertr-161	118	2	2	CARDINAL
ertr-161	118	3	5	CARDINAL
ertr-161	118	4	1	CARDINAL
ertr-161	118	5	5	CARDINAL
ertr-161	119	1	2	CARDINAL
ertr-161	119	2	five	CARDINAL
ertr-161	119	3	1	CARDINAL
ertr-161	119	4		CARDINAL
ertr-161	120	1		CARDINAL
ertr-161	121	1		CARDINAL
ertr-161	121	2		CARDINAL
ertr-161	121	3		CARDINAL
ertr-161	122	1	2	CARDINAL
ertr-161	122	2	15	CARDINAL
ertr-161	122	3	1, 2018	DATE
ertr-161	122	4	11 	CARDINAL
ertr-161	123	1		CARDINAL
ertr-161	123	2		CARDINAL
ertr-161	123	3		CARDINAL
ertr-161	124	1	3	CARDINAL
ertr-161	124	2	4	CARDINAL
ertr-161	124	3		CARDINAL
ertr-161	125	1		CARDINAL
ertr-161	125	2	5	CARDINAL
ertr-161	125	3		CARDINAL
ertr-161	125	4	five	CARDINAL
ertr-161	125	5	3	CARDINAL
ertr-161	126	1	first	ORDINAL
ertr-161	126	2	four	CARDINAL
ertr-161	126	3	hsu	PERSON
ertr-161	126	4	udo	PERSON
ertr-161	126	5	2006	DATE
ertr-161	127	1	five	CARDINAL
ertr-161	127	2	1(strongly	CARDINAL
ertr-161	128	1	3	CARDINAL
ertr-161	128	2		CARDINAL
ertr-161	130	1	one	CARDINAL
ertr-161	134	1	five	CARDINAL
ertr-161	135	1	1	CARDINAL
ertr-161	135	2	2012	DATE
ertr-161	137	1	15	CARDINAL
ertr-161	137	2	1, 2018	DATE
ertr-161	137	3	12	CARDINAL
ertr-161	137	4	1	CARDINAL
ertr-161	137	5	1	CARDINAL
ertr-161	142	1	five	CARDINAL
ertr-161	142	2	15	CARDINAL
ertr-161	142	3	1, 2018	DATE
ertr-161	142	4	13	CARDINAL
ertr-161	142	5	0.01	CARDINAL
ertr-161	143	1	0.675	CARDINAL
ertr-161	143	2	0.657	CARDINAL
ertr-161	143	3	0.627	CARDINAL
ertr-161	143	4	0.614	CARDINAL
ertr-161	144	1	0.593	CARDINAL
ertr-161	145	1	4	CARDINAL
ertr-161	146	1	4	CARDINAL
ertr-161	146	2	pearson	ORG
ertr-161	147	1	0.675	CARDINAL
ertr-161	147	2	0.593	CARDINAL
ertr-161	147	3	0.627	CARDINAL
ertr-161	147	4	0.657	CARDINAL
ertr-161	147	5	five	CARDINAL
ertr-161	150	1	10	CARDINAL
ertr-161	153	1	5	CARDINAL
ertr-161	154	1	99 percent	PERCENT
ertr-161	154	2	malaysia	GPE
ertr-161	156	1	five	CARDINAL
ertr-161	156	2	only three	CARDINAL
ertr-161	156	3	15	CARDINAL
ertr-161	156	4	1, 2018	DATE
ertr-161	156	5	14	CARDINAL
ertr-161	157	1	three	CARDINAL
ertr-161	158	1	54 percent	PERCENT
ertr-161	158	2	three	CARDINAL
ertr-161	159	1	five	CARDINAL
ertr-161	160	1	0.314	CARDINAL
ertr-161	160	2	0.263	CARDINAL
ertr-161	160	3	0.255	CARDINAL
ertr-161	161	1	0.01	CARDINAL
ertr-161	161	2	0.05	CARDINAL
ertr-161	162	1	5	CARDINAL
ertr-161	163	1	coeff	PERSON
ertr-161	165	1	coeff	ORG
ertr-161	167	1	7.456 0.652	CARDINAL
ertr-161	167	2	0.342 0.034 0.314	QUANTITY
ertr-161	167	3	2.751	CARDINAL
ertr-161	167	4	0.047	MONEY
ertr-161	167	5	1.630	MONEY
ertr-161	167	6	1.432	MONEY
ertr-161	167	7	0.311 0.038	CARDINAL
ertr-161	167	8	0.255	CARDINAL
ertr-161	167	9	2.270	CARDINAL
ertr-161	167	10	0.025	MONEY
ertr-161	167	11	0.288 0.023	CARDINAL
ertr-161	167	12	2.881	CARDINAL
ertr-161	167	13	0.01	CARDINAL
ertr-161	167	14	0.05	CARDINAL
ertr-161	167	15	five	CARDINAL
ertr-161	167	16	ariffin & maghzi	ORG
ertr-161	167	17	2012	DATE
ertr-161	169	1	two	CARDINAL
ertr-161	170	1	malhotra	NORP
ertr-161	170	2	1999	DATE
ertr-161	171	1	only three	CARDINAL
ertr-161	173	1	solomon	PERSON
ertr-161	173	2	1987	DATE
ertr-161	173	3	15	CARDINAL
ertr-161	173	4	1, 2018	DATE
ertr-161	173	5	15	CARDINAL
ertr-161	176	1	talbott 2006	PERSON
ertr-161	180	1	thorpe	PERSON
ertr-161	180	2	2000	DATE
ertr-161	180	3	talbott	PERSON
ertr-161	180	4	2006	DATE
ertr-161	181	1	talbott	PERSON
ertr-161	181	2	2006	DATE
ertr-161	183	1	second	ORDINAL
ertr-161	184	1	2000	DATE
ertr-161	184	2	lloyd & tuk 2011	ORG
ertr-161	185	1	lloyd & tuk 2011	ORG
ertr-161	185	2	2003	DATE
ertr-161	186	1	talbott	PERSON
ertr-161	186	2	2006	DATE
ertr-161	187	1	15	CARDINAL
ertr-161	188	1	1, 2018	DATE
ertr-161	188	2	16	CARDINAL
ertr-161	191	1	four	CARDINAL
ertr-161	191	2	five	CARDINAL
ertr-161	194	1	1998	DATE
ertr-161	194	2	1990	DATE
ertr-161	194	3	1983	DATE
ertr-161	195	1	2000	DATE
ertr-161	195	2	one	CARDINAL
ertr-161	196	1	grandey et al	PERSON
ertr-161	196	2	2005	DATE
ertr-161	200	1	daily	DATE
ertr-161	201	1	15	CARDINAL
ertr-161	201	2	1, 2018	DATE
ertr-161	201	3	17	CARDINAL
ertr-161	201	4	gountas & ewing 2003	ORG
ertr-161	204	1	five	CARDINAL
ertr-161	205	1	surprenant & solomon	ORG
ertr-161	205	2	1987	DATE
ertr-161	206	1	talbott	PERSON
ertr-161	206	2	2006	DATE
ertr-161	207	1	second	ORDINAL
ertr-161	208	1	talbott	PERSON
ertr-161	208	2	2006	DATE
ertr-161	213	1	2005	DATE
ertr-161	216	1	15	CARDINAL
ertr-161	216	2	1, 2018	DATE
ertr-161	216	3	18	CARDINAL
ertr-161	220	1	al-alak	PERSON
ertr-161	220	2	b.a.	GPE
ertr-161	220	3	2011	DATE
ertr-161	221	1	kuala lumpur	GPE
ertr-161	221	2	malaysia	GPE
ertr-161	222	1	global management journal	ORG
ertr-161	222	2	3(1/2	CARDINAL
ertr-161	222	3	5	CARDINAL
ertr-161	223	1	2009	DATE
ertr-161	224	1	vdm verlag	PERSON
ertr-161	224	2	deutschland germany	GPE
ertr-161	225	1	ariffin	PERSON
ertr-161	226	1	2013	DATE
ertr-161	227	1	35	CARDINAL
ertr-161	227	2	171–179	CARDINAL
ertr-161	227	3	s.	PERSON
ertr-161	227	4	2010	DATE
ertr-161	227	5	malaysia	GPE
ertr-161	227	6	arab	NORP
ertr-161	228	1	dan cabaran dalam hubungan	PERSON
ertr-161	228	2	malaysia-asia barat	EVENT
ertr-161	228	3	west asian	NORP
ertr-161	228	4	bangi	GPE
ertr-161	228	5	malaysia	GPE
ertr-161	228	6	a.	PERSON
ertr-161	228	7	2012	DATE
ertr-161	229	1	31	CARDINAL
ertr-161	229	2	191	CARDINAL
ertr-161	230	1	ahmad	PERSON
ertr-161	230	2	m.s.	GPE
ertr-161	230	3	a. (	PERSON
ertr-161	230	4	2008	DATE
ertr-161	230	5	malaysian	NORP
ertr-161	232	1	27	CARDINAL
ertr-161	232	2	69	CARDINAL
ertr-161	233	1	austin	PERSON
ertr-161	233	2	n.k.	GPE
ertr-161	233	3	1992	DATE
ertr-161	234	1	july	DATE
ertr-161	234	2	26	CARDINAL
ertr-161	235	1	bitner, m.j.	ORG
ertr-161	235	2	m.s.	GPE
ertr-161	235	3	1990	DATE
ertr-161	236	1	54	DATE
ertr-161	236	2	71	CARDINAL
ertr-161	237	1	brotherton	GPE
ertr-161	237	2	1999	DATE
ertr-161	238	1	contemporary hospitality management	ORG
ertr-161	238	2	11(4	DATE
ertr-161	238	3	165	CARDINAL
ertr-161	238	4	brotherton	GPE
ertr-161	238	5	2006	DATE
ertr-161	239	1	today, fall	DATE
ertr-161	239	2	7	CARDINAL
ertr-161	240	1	t. & chu	ORG
ertr-161	240	2	r.	PERSON
ertr-161	240	3	2000	DATE
ertr-161	241	1	asian	NORP
ertr-161	242	1	16	CARDINAL
ertr-161	243	1	dabholkar	ORG
ertr-161	243	2	p.a.	GPE
ertr-161	243	3	c.d. & thorpe	ORG
ertr-161	243	4	d.i.	GPE
ertr-161	243	5	2000	DATE
ertr-161	245	1	76(2	CARDINAL
ertr-161	245	2	139	CARDINAL
ertr-161	246	1	douglas	PERSON
ertr-161	246	2	l. & connor	ORG
ertr-161	246	3	r.	PERSON
ertr-161	246	4	2003	DATE
ertr-161	247	1	172	CARDINAL
ertr-161	248	1	15	CARDINAL
ertr-161	248	2	1, 2018	DATE
ertr-161	248	3	19	CARDINAL
ertr-161	248	4	p. & friesen	ORG
ertr-161	248	5	1982	DATE
ertr-161	249	1	6(4	CARDINAL
ertr-161	249	2	238 252	CARDINAL
ertr-161	250	1	1992	DATE
ertr-161	251	1	3(1),34 38	DATE
ertr-161	252	1	engel	GPE
ertr-161	252	2	j.f.	GPE
ertr-161	252	3	blackwell	PERSON
ertr-161	252	4	r.d. & miniard	ORG
ertr-161	252	5	1990	DATE
ertr-161	252	6	6th	ORDINAL
ertr-161	253	1	dryden press	ORG
ertr-161	253	2	hinsdale	ORG
ertr-161	253	3	il. frank	PERSON
ertr-161	253	4	m.g.	GPE
ertr-161	253	5	p. & friesen	ORG
ertr-161	253	6	1993	DATE
ertr-161	255	1	goleman	ORG
ertr-161	255	2	1998	DATE
ertr-161	256	1	london	GPE
ertr-161	256	2	gountas	ORG
ertr-161	256	3	s. & ewing	ORG
ertr-161	256	4	2003	DATE
ertr-161	258	1	adelaide	ORG
ertr-161	259	1	december	DATE
ertr-161	260	1	grandey	ORG
ertr-161	260	2	a.a.	GPE
ertr-161	260	3	fisk	PERSON
ertr-161	260	4	g.m.	PERSON
ertr-161	260	5	a.s.	GPE
ertr-161	260	6	jansen	PERSON
ertr-161	260	7	k.j. &	ORG
ertr-161	260	8	l.a.	GPE
ertr-161	260	9	2005	DATE
ertr-161	261	1	96,38–55	CARDINAL
ertr-161	262	1	grayson	PERSON
ertr-161	262	2	k.	PERSON
ertr-161	262	3	1998	DATE
ertr-161	263	1	international journal of service industry management	ORG
ertr-161	263	2	9(2	CARDINAL
ertr-161	263	3	126	CARDINAL
ertr-161	264	1	1983	DATE
ertr-161	265	1	science institute	ORG
ertr-161	265	2	cambridge	GPE
ertr-161	265	3	ma	PERSON
ertr-161	265	4	heal	PERSON
ertr-161	265	5	f.	PERSON
ertr-161	265	6	1990	DATE
ertr-161	266	1	oxford university press	ORG
ertr-161	266	2	oxford	NORP
ertr-161	267	1	2007	DATE
ertr-161	268	1	the service industries journal	ORG
ertr-161	268	2	755	CARDINAL
ertr-161	269	1	hepple	ORG
ertr-161	269	2	m. & thomson	ORG
ertr-161	269	3	1990	DATE
ertr-161	270	1	9(4),305 317	CARDINAL
ertr-161	271	1	herzberg	PERSON
ertr-161	271	2	1966	DATE
ertr-161	272	1	new york	GPE
ertr-161	273	1	1983	DATE
ertr-161	274	1	university of california press	ORG
ertr-161	275	1	berkeley	GPE
ertr-161	276	1	1975	DATE
ertr-161	277	1	journal of travel research	ORG
ertr-161	277	2	13	CARDINAL
ertr-161	278	1	lashley	PERSON
ertr-161	278	2	a. & randall	ORG
ertr-161	278	3	s. (2005	ORG
ertr-161	280	1	12(1	CARDINAL
ertr-161	280	2	80	CARDINAL
ertr-161	281	1	lashley	PERSON
ertr-161	281	2	c. & morrison, a.	ORG
ertr-161	281	3	2000	DATE
ertr-161	282	1	butterworth-heinemann	PERSON
ertr-161	283	1	oxford	NORP
ertr-161	284	1	lashley	PERSON
ertr-161	284	2	2008	DATE
ertr-161	285	1	scandinavian journal	ORG
ertr-161	285	2	8(1	CARDINAL
ertr-161	285	3	69	CARDINAL
ertr-161	286	1	lashley	PERSON
ertr-161	286	2	p. & morrison, a.	ORG
ertr-161	286	3	2007	DATE
ertr-161	287	1	c. lashley	PERSON
ertr-161	287	2	p. lynch & a. morrison (eds.	ORG
ertr-161	289	1	oxford	NORP
ertr-161	290	1	langhorn	GPE
ertr-161	290	2	s.	PERSON
ertr-161	290	3	2004	DATE
ertr-161	292	1	dba dissertation.	ORG
ertr-161	293	1	university of luton	ORG
ertr-161	294	1	lloyd, a.e. & luk	ORG
ertr-161	295	1	2011	DATE
ertr-161	296	1	25(3	CARDINAL
ertr-161	296	2	176	CARDINAL
ertr-161	297	1	lovelock	ORG
ertr-161	297	2	c.	GPE
ertr-161	297	3	wirtz	GPE
ertr-161	297	4	j. & chew	ORG
ertr-161	297	5	2009	DATE
ertr-161	298	1	prentice-hall	ORG
ertr-161	299	1	singapore	GPE
ertr-161	300	1	mey	PERSON
ertr-161	300	2	l.p.	GPE
ertr-161	300	3	akbar	NORP
ertr-161	300	4	a.k.	GPE
ertr-161	300	5	2006	DATE
ertr-161	301	1	malaysia	GPE
ertr-161	301	2	malaysian	NORP
ertr-161	301	3	asian	NORP
ertr-161	301	4	non-asian	NORP
ertr-161	302	1	13(2),144-160	CARDINAL
ertr-161	303	1	nouwen	ORG
ertr-161	303	2	h.	PERSON
ertr-161	303	3	1975	DATE
ertr-161	303	4	three	CARDINAL
ertr-161	304	1	doubleday & co.	ORG
ertr-161	304	2	new york	GPE
ertr-161	306	1	15	CARDINAL
ertr-161	306	2	1, 2018	DATE
ertr-161	306	3	20	CARDINAL
ertr-161	306	4	r.l.	GPE
ertr-161	306	5	1981	DATE
ertr-161	307	1	57,25–48	CARDINAL
ertr-161	308	1	olorunniwo	PERSON
ertr-161	308	2	f.	PERSON
ertr-161	308	3	hsu	PERSON
ertr-161	308	4	2006	DATE
ertr-161	309	1	journal of services marketing	ORG
ertr-161	309	2	20/1	ORG
ertr-161	309	3	59–72	CARDINAL
ertr-161	310	1	rafaeli, a. & sutton	ORG
ertr-161	310	2	r.i.	GPE
ertr-161	310	3	1987	DATE
ertr-161	311	1	academy of management review	ORG
ertr-161	311	2	12(1	CARDINAL
ertr-161	311	3	23 37	DATE
ertr-161	312	1	g.	PERSON
ertr-161	312	2	2007	DATE
ertr-161	313	1	lashley	GPE
ertr-161	313	2	p. & morrison, a.	ORG
ertr-161	316	1	oxford	NORP
ertr-161	317	1	j. & aman, a.	ORG
ertr-161	317	2	2009	DATE
ertr-161	317	3	malaysia	GPE
ertr-161	318	1	ed	PERSON
ertr-161	318	2	bangi	PERSON
ertr-161	319	1	smith, s.l.j	ORG
ertr-161	320	1	1994	DATE
ertr-161	321	1	582-595	CARDINAL
ertr-161	322	1	d.f.	GPE
ertr-161	322	2	beatty	GPE
ertr-161	322	3	s.e.	GPE
ertr-161	322	4	brockman	PERSON
ertr-161	322	5	b.k. & crutchfield	ORG
ertr-161	322	6	t.n.	GPE
ertr-161	322	7	2003	DATE
ertr-161	323	1	journal of service research	ORG
ertr-161	323	2	5(4	CARDINAL
ertr-161	323	3	316	CARDINAL
ertr-161	324	1	stevens	PERSON
ertr-161	324	2	knutson	ORG
ertr-161	324	3	b. & patton	ORG
ertr-161	324	4	1995	DATE
ertr-161	325	1	the cornell hotel	ORG
ertr-161	325	2	quarterly	DATE
ertr-161	325	3	56–60	DATE
ertr-161	326	1	surprenant	ORG
ertr-161	326	2	c.f. & solomon	ORG
ertr-161	326	3	m.r.	GPE
ertr-161	326	4	1987	DATE
ertr-161	327	1	51	CARDINAL
ertr-161	327	2	86-96	DATE
ertr-161	328	1	talbott	PERSON
ertr-161	328	2	b.m.	GPE
ertr-161	328	3	2006	DATE
ertr-161	330	1	1	CARDINAL
ertr-161	330	2	cornell university	ORG
ertr-161	331	1	e. (2000	ORG
ertr-161	332	1	lashley	GPE
ertr-161	334	1	butterworth-heinemann	PERSON
ertr-161	335	1	oxford	NORP
ertr-161	336	1	webster	PERSON
ertr-161	336	2	1989	DATE
ertr-161	337	1	35	CARDINAL
ertr-161	338	1	k.f.	PERSON
ertr-161	338	2	2000	DATE
ertr-161	339	1	european journal of marketing	ORG
ertr-161	339	2	34(3/4	CARDINAL
ertr-161	339	3	399	CARDINAL
ertr-161	340	1	zeithaml	PERSON
ertr-161	340	2	v.a.	GPE
ertr-161	340	3	bitner, m.j. & gremler	ORG
ertr-161	340	4	d.d.	GPE
ertr-161	340	5	2006	DATE
ertr-161	342	1	4	CARDINAL
ertr-161	343	1	mcgraw-hill	ORG
ertr-161	343	2	new york	GPE