id	sid	eid	entity	type
ertr-539	1	1	17	CARDINAL
ertr-539	1	2	4, 2019	CARDINAL
ertr-539	1	3	546	CARDINAL
ertr-539	1	4	university of surrey	ORG
ertr-539	1	5	liu university of surrey	ORG
ertr-539	2	1	3x2	CARDINAL
ertr-539	2	2	peerto	GPE
ertr-539	3	1	107	CARDINAL
ertr-539	3	2	three	CARDINAL
ertr-539	8	1	yujia chen school	PERSON
ertr-539	8	2	guildford	GPE
ertr-539	8	3	7xh united kingdom	GPE
ertr-539	9	1	44	CARDINAL
ertr-539	9	2	7596494993	DATE
ertr-539	9	3	yujia.chen@surrey.ac.uk	NORP
ertr-539	9	4	guildford	GPE
ertr-539	9	5	7xh united kingdom	GPE
ertr-539	10	1	44	CARDINAL
ertr-539	10	2	1483684292	DATE
ertr-539	10	3	liu	PERSON
ertr-539	10	4	guildford	GPE
ertr-539	10	5	7xh	ORDINAL
ertr-539	10	6	17	CARDINAL
ertr-539	10	7	4, 2019	CARDINAL
ertr-539	10	8	547 united kingdom	PERCENT
ertr-539	11	1	44	CARDINAL
ertr-539	11	2	7864044654	DATE
ertr-539	11	3	yujia chen	PERSON
ertr-539	11	4	ph.d	NORP
ertr-539	11	5	university of surrey	ORG
ertr-539	13	1	university of surrey	ORG
ertr-539	15	1	anyu liu	PERSON
ertr-539	15	2	university of surrey	ORG
ertr-539	17	1	mailto:anyu.liu@surrey.ac.uk e-review	PERSON
ertr-539	17	2	17	CARDINAL
ertr-539	17	3	4, 2019	CARDINAL
ertr-539	17	4	548	CARDINAL
ertr-539	18	1	reichheld & schefter	ORG
ertr-539	18	2	2000	DATE
ertr-539	19	1	only a decade ago	DATE
ertr-539	20	1	liang	PERSON
ertr-539	20	2	choi & joppe	ORG
ertr-539	20	3	2018	DATE
ertr-539	20	4	wang &jeong,	ORG
ertr-539	20	5	2018	DATE
ertr-539	26	1	hoffman & bateson	ORG
ertr-539	26	2	2010	DATE
ertr-539	26	3	bolton, & wagner	ORG
ertr-539	26	4	1999	DATE
ertr-539	26	5	tax & http://ertr.tamu.edu/ e-review of	ORG
ertr-539	26	6	17	CARDINAL
ertr-539	26	7	4, 2019	CARDINAL
ertr-539	26	8	549	CARDINAL
ertr-539	26	9	1998	DATE
ertr-539	27	1	two	CARDINAL
ertr-539	27	2	hoffman & chung	ORG
ertr-539	27	3	1999	DATE
ertr-539	28	1	1999	DATE
ertr-539	29	1	one	CARDINAL
ertr-539	29	2	1990	DATE
ertr-539	32	1	1988	DATE
ertr-539	34	1	eleven	CARDINAL
ertr-539	34	2	hoffman & chung	ORG
ertr-539	34	3	1999	DATE
ertr-539	36	1	holloway & beatty	ORG
ertr-539	36	2	2003	DATE
ertr-539	36	3	wu	PERSON
ertr-539	36	4	2010	DATE
ertr-539	36	5	forbes	ORG
ertr-539	36	6	kelley, & hoffman	ORG
ertr-539	36	7	2005	DATE
ertr-539	37	1	stach	ORG
ertr-539	37	2	2009	DATE
ertr-539	37	3	17	CARDINAL
ertr-539	37	4	4, 2019	CARDINAL
ertr-539	37	5	550	CARDINAL
ertr-539	45	1	collinson, 2018	ORG
ertr-539	47	1	17	CARDINAL
ertr-539	47	2	4, 2019	CARDINAL
ertr-539	47	3	551	CARDINAL
ertr-539	47	4	anderson & sullivan	ORG
ertr-539	47	5	1993	DATE
ertr-539	47	6	mittal & kamakura	ORG
ertr-539	47	7	2001	DATE
ertr-539	47	8	oliver	PERSON
ertr-539	47	9	1980	DATE
ertr-539	48	1	szymanski & henard, 2001	ORG
ertr-539	50	1	holloway	PERSON
ertr-539	50	2	wang, & parish	ORG
ertr-539	50	3	, 2005	DATE
ertr-539	51	1	amazon mechanical	ORG
ertr-539	51	2	turk	GPE
ertr-539	51	3	95%	PERCENT
ertr-539	52	1	recent one year	DATE
ertr-539	54	1	one	CARDINAL
ertr-539	54	2	six	CARDINAL
ertr-539	56	1	one	CARDINAL
ertr-539	56	2	three	CARDINAL
ertr-539	57	1	one	CARDINAL
ertr-539	57	2	two	CARDINAL
ertr-539	59	1	5	CARDINAL
ertr-539	59	2	5	CARDINAL
ertr-539	59	3	17	CARDINAL
ertr-539	59	4	4, 2019	CARDINAL
ertr-539	59	5	552 lee	PERSON
ertr-539	59	6	kim	PERSON
ertr-539	59	7	2018	DATE
ertr-539	59	8	2015	CARDINAL
ertr-539	61	1	107	CARDINAL
ertr-539	61	2	september 2019	DATE
ertr-539	61	3	68.2%	PERCENT
ertr-539	61	4	55.1%	PERCENT
ertr-539	61	5	between the ages of 35 to 44 years	DATE
ertr-539	61	6	1	CARDINAL
ertr-539	63	1	two	CARDINAL
ertr-539	64	1	anova	ORG
ertr-539	65	1	two	CARDINAL
ertr-539	65	2	anova	ORG
ertr-539	65	3	.525	CARDINAL
ertr-539	66	1	.003	CARDINAL
ertr-539	66	2	0.015	CARDINAL
ertr-539	67	1	one	CARDINAL
ertr-539	67	2	anova	ORG
ertr-539	67	3	.312	CARDINAL
ertr-539	68	1	1	CARDINAL
ertr-539	69	1	107	CARDINAL
ertr-539	69	2	68.2%	PERCENT
ertr-539	69	3	31.8%	PERCENT
ertr-539	69	4	age 25-34	DATE
ertr-539	69	5	3.7%	PERCENT
ertr-539	69	6	35	CARDINAL
ertr-539	69	7	55.1%	PERCENT
ertr-539	69	8	17	CARDINAL
ertr-539	69	9	4, 2019	CARDINAL
ertr-539	69	10	553	CARDINAL
ertr-539	69	11	45	CARDINAL
ertr-539	69	12	24.3%	PERCENT
ertr-539	69	13	55-64	DATE
ertr-539	69	14	14%	PERCENT
ertr-539	69	15	2.8%	PERCENT
ertr-539	69	16	annual	DATE
ertr-539	69	17	less than $20,000 7.5% $20,000 $	MONEY
ertr-539	69	18	29,999	MONEY
ertr-539	69	19	13.1%	PERCENT
ertr-539	69	20	39,999	MONEY
ertr-539	69	21	20.6%	PERCENT
ertr-539	69	22	49,999	MONEY
ertr-539	69	23	11.2%	PERCENT
ertr-539	69	24	$50,000 $59,999	MONEY
ertr-539	69	25	12.1%	PERCENT
ertr-539	69	26	69,999	MONEY
ertr-539	69	27	6.5%	PERCENT
ertr-539	69	28	79,999	MONEY
ertr-539	69	29	7.5%	PERCENT
ertr-539	69	30	89,999	MONEY
ertr-539	69	31	2.8%	PERCENT
ertr-539	69	32	99,999	MONEY
ertr-539	69	33	2.8%	PERCENT
ertr-539	69	34	149,999	MONEY
ertr-539	69	35	14%	PERCENT
ertr-539	69	36	+ 1.9%	PERCENT
ertr-539	69	37	canada	GPE
ertr-539	69	38	0.9%	PERCENT
ertr-539	69	39	india	GPE
ertr-539	69	40	40.2%	PERCENT
ertr-539	69	41	2.8%	PERCENT
ertr-539	69	42	united states of america	ORG
ertr-539	69	43	51.6%	PERCENT
ertr-539	69	44	seven	CARDINAL
ertr-539	69	45	six	CARDINAL
ertr-539	70	1	1	CARDINAL
ertr-539	70	2	105	CARDINAL
ertr-539	70	3	152.369	CARDINAL
ertr-539	70	4	.001	CARDINAL
ertr-539	70	5	.592	DATE
ertr-539	71	1	one	CARDINAL
ertr-539	71	2	0.752	CARDINAL
ertr-539	71	3	.001	CARDINAL
ertr-539	72	1	r2	ORG
ertr-539	72	2	six	CARDINAL
ertr-539	72	3	2	CARDINAL
ertr-539	73	1	six	CARDINAL
ertr-539	73	2	0.458	CARDINAL
ertr-539	73	3	at least 46%	PERCENT
ertr-539	73	4	2	CARDINAL
ertr-539	75	1	17	CARDINAL
ertr-539	75	2	4, 2019	CARDINAL
ertr-539	75	3	554	CARDINAL
ertr-539	75	4	2	CARDINAL
ertr-539	76	1	linear	ORG
ertr-539	76	2	1 model	QUANTITY
ertr-539	76	3	2	CARDINAL
ertr-539	76	4	3	CARDINAL
ertr-539	76	5	4	CARDINAL
ertr-539	76	6	5	CARDINAL
ertr-539	76	7	6	CARDINAL
ertr-539	76	8	7	CARDINAL
ertr-539	76	9	1.095	CARDINAL
ertr-539	77	1	.026	CARDINAL
ertr-539	77	2	.832	CARDINAL
ertr-539	78	1	152.369	CARDINAL
ertr-539	78	2	.064	DATE
ertr-539	78	3	.212	CARDINAL
ertr-539	78	4	.160	PRODUCT
ertr-539	78	5	.133	CARDINAL
ertr-539	78	6	1%	PERCENT
ertr-539	79	1	z	ORG
ertr-539	80	1	2)1/2	CARDINAL
ertr-539	80	2	six	CARDINAL
ertr-539	80	3	1998	DATE
ertr-539	81	1	six	CARDINAL
ertr-539	82	1	1.095	CARDINAL
ertr-539	82	2	95%	PERCENT
ertr-539	82	3	2.11	CARDINAL
ertr-539	88	1	17	CARDINAL
ertr-539	88	2	4, 2019	CARDINAL
ertr-539	88	3	555	CARDINAL
ertr-539	92	1	anderson	PERSON
ertr-539	92	2	e. w.	PERSON
ertr-539	92	3	& sullivan	PERSON
ertr-539	92	4	m. w.	PERSON
ertr-539	92	5	1993	DATE
ertr-539	94	1	12(2	DATE
ertr-539	94	2	125–143	CARDINAL
ertr-539	95	1	https://doi.org/10.1287/mksc.12.2.125 bitner	PERSON
ertr-539	95	2	m. j.	PERSON
ertr-539	95	3	b. h., & tetreault	ORG
ertr-539	95	4	m. s.	PERSON
ertr-539	95	5	1990	DATE
ertr-539	97	1	54(1	CARDINAL
ertr-539	98	1	collinson	PERSON
ertr-539	98	2	2018	DATE
ertr-539	100	1	y.-w.	PERSON
ertr-539	100	2	wu	PERSON
ertr-539	100	3	c.-c.	GPE
ertr-539	101	1	2010	DATE
ertr-539	103	1	8	CARDINAL
ertr-539	103	2	239–249	CARDINAL
ertr-539	104	1	forbes	ORG
ertr-539	104	2	l. p.	PERSON
ertr-539	104	3	kelley	PERSON
ertr-539	104	4	s. w.	PERSON
ertr-539	104	5	& hoffman	PERSON
ertr-539	104	6	k. d.	PERSON
ertr-539	104	7	2005	DATE
ertr-539	106	1	19(5	CARDINAL
ertr-539	106	2	280–292	CARDINAL
ertr-539	107	1	1988	DATE
ertr-539	108	1	five	CARDINAL
ertr-539	110	1	hoffman	PERSON
ertr-539	110	2	k. d.	PERSON
ertr-539	110	3	j. e. g.	PERSON
ertr-539	110	4	2010	DATE
ertr-539	112	1	4th	ORDINAL
ertr-539	114	1	https://doi.org/10.1007/s40005-016-0271-y hoffman	PERSON
ertr-539	114	2	k. d.	PERSON
ertr-539	114	3	b. g.	PERSON
ertr-539	114	4	1999	DATE
ertr-539	116	1	hospitality & tourism research	ORG
ertr-539	117	1	holloway	PERSON
ertr-539	117	2	b. b.	PERSON
ertr-539	117	3	s. e.	PERSON
ertr-539	117	4	2003	DATE
ertr-539	119	1	17	CARDINAL
ertr-539	120	1	4, 2019	CARDINAL
ertr-539	120	2	556	CARDINAL
ertr-539	121	1	journal of service research	ORG
ertr-539	121	2	6(1	CARDINAL
ertr-539	122	1	92–105	CARDINAL
ertr-539	122	2	b. b.	PERSON
ertr-539	122	3	wang	GPE
ertr-539	122	4	s., & parish	ORG
ertr-539	122	5	j. t.	PERSON
ertr-539	122	6	2005	DATE
ertr-539	124	1	19(3	DATE
ertr-539	124	2	54–66	CARDINAL
ertr-539	125	1	https://doi.org/10.1002/dir.20043 lee	PERSON
ertr-539	125	2	s., & kim	ORG
ertr-539	125	3	d. y.	PERSON
ertr-539	125	4	2018	DATE
ertr-539	127	1	contemporary hospitality management	ORG
ertr-539	127	2	30(3	CARDINAL
ertr-539	127	3	1332–1351	CARDINAL
ertr-539	128	1	https://doi.org/10.1108/ijchm-09-2016-0504 liang	PERSON
ertr-539	128	2	l. j.	PERSON
ertr-539	128	3	joppe	PERSON
ertr-539	128	4	2018	DATE
ertr-539	130	1	73–89	CARDINAL
ertr-539	131	1	mittal	ORG
ertr-539	131	2	& kamakura	ORG
ertr-539	131	3	w. a.	PERSON
ertr-539	131	4	2001	DATE
ertr-539	133	1	38(1	CARDINAL
ertr-539	133	2	131–142	CARDINAL
ertr-539	134	1	2015	DATE
ertr-539	136	1	14(3	CARDINAL
ertr-539	136	2	193–207	CARDINAL
ertr-539	137	1	https://doi.org/10.1002/cb.1512 oliver	PERSON
ertr-539	137	2	r. l.	PERSON
ertr-539	137	3	1980	DATE
ertr-539	139	1	17(4	CARDINAL
ertr-539	139	2	460–469	CARDINAL
ertr-539	140	1	r.	NORP
ertr-539	140	2	r.	NORP
ertr-539	140	3	a.	PERSON
ertr-539	140	4	1998	DATE
ertr-539	142	1	36(4	CARDINAL
ertr-539	142	2	859–866	CARDINAL
ertr-539	143	1	f. f., & schefter	PERSON
ertr-539	143	2	2000	DATE
ertr-539	145	1	harvard business review	ORG
ertr-539	145	2	78(july/august	DATE
ertr-539	145	3	105–113	CARDINAL
ertr-539	146	1	a., & stach	ORG
ertr-539	146	2	a.	PERSON
ertr-539	146	3	2009	DATE
ertr-539	148	1	journal of information technology management	ORG
ertr-539	148	2	20	CARDINAL
ertr-539	148	3	26–41	CARDINAL
ertr-539	149	1	smith, a.	ORG
ertr-539	149	2	bolton	PERSON
ertr-539	149	3	j.	PERSON
ertr-539	149	4	1999	DATE
ertr-539	151	1	36(3	CARDINAL
ertr-539	151	2	356–372	DATE
ertr-539	152	1	https://doi.org/10.2307/3152082 szymanski	ORG
ertr-539	152	2	d. m.	PERSON
ertr-539	152	3	d. h. (	GPE
ertr-539	152	4	2001	DATE
ertr-539	154	1	the academy of marketing science	ORG
ertr-539	154	2	29	DATE
ertr-539	154	3	16–35	DATE
ertr-539	155	1	s. s.	PERSON
ertr-539	155	2	s. w.	PERSON
ertr-539	155	3	1998	DATE
ertr-539	157	1	sloan management review	ORG
ertr-539	159	1	wang	PERSON
ertr-539	159	2	c. (renee	PERSON
ertr-539	159	3	jeong	PERSON
ertr-539	159	4	2018	DATE
ertr-539	162	1	74	CARDINAL
ertr-539	162	2	162–170	CARDINAL