id	sid	tid	token	lemma	pos
ertr-142	1	1	e	e	X
ertr-142	1	2	-	-	NOUN
ertr-142	1	3	review	review	NOUN
ertr-142	1	4	of	of	ADP
ertr-142	1	5	tourism	tourism	NOUN
ertr-142	1	6	research	research	NOUN
ertr-142	1	7	(	(	PUNCT
ertr-142	1	8	ertr	ertr	NOUN
ertr-142	1	9	)	)	PUNCT
ertr-142	1	10	,	,	PUNCT
ertr-142	1	11	vol	vol	NOUN
ertr-142	1	12	.	.	PROPN
ertr-142	1	13	14	14	NUM
ertr-142	1	14	,	,	PUNCT
ertr-142	1	15	no	no	INTJ
ertr-142	1	16	.	.	NOUN
ertr-142	2	1	5/6	5/6	NUM
ertr-142	2	2	,	,	PUNCT
ertr-142	2	3	2017	2017	NUM
ertr-142	2	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	2	5	214	214	NUM
ertr-142	2	6	sarunya	sarunya	NOUN
ertr-142	2	7	lertputtarak	lertputtarak	PROPN
ertr-142	2	8	burapha	burapha	PROPN
ertr-142	2	9	university	university	PROPN
ertr-142	2	10	denis	denis	PROPN
ertr-142	2	11	samokhin	samokhin	PROPN
ertr-142	2	12	burapha	burapha	PROPN
ertr-142	2	13	university	university	PROPN
ertr-142	2	14	customer	customer	NOUN
ertr-142	2	15	complaints	complaint	VERB
ertr-142	2	16	about	about	ADP
ertr-142	2	17	four	four	NUM
ertr-142	2	18	star	star	NOUN
ertr-142	2	19	hotels	hotel	NOUN
ertr-142	2	20	in	in	ADP
ertr-142	2	21	pattaya	pattaya	PROPN
ertr-142	2	22	,	,	PUNCT
ertr-142	2	23	thailand	thailand	PROPN
ertr-142	2	24	the	the	DET
ertr-142	2	25	internet	internet	NOUN
ertr-142	2	26	has	have	AUX
ertr-142	2	27	increased	increase	VERB
ertr-142	2	28	the	the	DET
ertr-142	2	29	percentage	percentage	NOUN
ertr-142	2	30	of	of	ADP
ertr-142	2	31	consumers	consumer	NOUN
ertr-142	2	32	who	who	PRON
ertr-142	2	33	consult	consult	VERB
ertr-142	2	34	online	online	ADJ
ertr-142	2	35	travel	travel	NOUN
ertr-142	2	36	reviews	review	NOUN
ertr-142	2	37	before	before	ADP
ertr-142	2	38	making	make	VERB
ertr-142	2	39	hotel	hotel	NOUN
ertr-142	2	40	reservations	reservation	NOUN
ertr-142	2	41	.	.	PUNCT
ertr-142	3	1	negative	negative	ADJ
ertr-142	3	2	messages	message	NOUN
ertr-142	3	3	have	have	VERB
ertr-142	3	4	a	a	DET
ertr-142	3	5	strong	strong	ADJ
ertr-142	3	6	effect	effect	NOUN
ertr-142	3	7	on	on	ADP
ertr-142	3	8	tourists	tourist	NOUN
ertr-142	3	9	’	'	PUNCT
ertr-142	3	10	willingness	willingness	NOUN
ertr-142	3	11	to	to	PART
ertr-142	3	12	reserve	reserve	VERB
ertr-142	3	13	accommodations	accommodation	NOUN
ertr-142	3	14	.	.	PUNCT
ertr-142	4	1	this	this	DET
ertr-142	4	2	research	research	NOUN
ertr-142	4	3	aims	aim	VERB
ertr-142	4	4	to	to	PART
ertr-142	4	5	examine	examine	VERB
ertr-142	4	6	and	and	CCONJ
ertr-142	4	7	to	to	PART
ertr-142	4	8	analyze	analyze	VERB
ertr-142	4	9	the	the	DET
ertr-142	4	10	content	content	NOUN
ertr-142	4	11	of	of	ADP
ertr-142	4	12	negative	negative	ADJ
ertr-142	4	13	online	online	ADJ
ertr-142	4	14	customer	customer	NOUN
ertr-142	4	15	comments	comment	NOUN
ertr-142	4	16	from	from	ADP
ertr-142	4	17	booking.com	booking.com	X
ertr-142	4	18	focusing	focus	VERB
ertr-142	4	19	on	on	ADP
ertr-142	4	20	four	four	NUM
ertr-142	4	21	-	-	PUNCT
ertr-142	4	22	star	star	NOUN
ertr-142	4	23	hotels	hotel	NOUN
ertr-142	4	24	in	in	ADP
ertr-142	4	25	pattaya	pattaya	PROPN
ertr-142	4	26	,	,	PUNCT
ertr-142	4	27	developing	develop	VERB
ertr-142	4	28	recommendations	recommendation	NOUN
ertr-142	4	29	for	for	ADP
ertr-142	4	30	hotel	hotel	NOUN
ertr-142	4	31	managers	manager	NOUN
ertr-142	4	32	to	to	PART
ertr-142	4	33	develop	develop	VERB
ertr-142	4	34	their	their	PRON
ertr-142	4	35	performance	performance	NOUN
ertr-142	4	36	.	.	PUNCT
ertr-142	5	1	one	one	NUM
ertr-142	5	2	thousand	thousand	NUM
ertr-142	5	3	three	three	NUM
ertr-142	5	4	hundred	hundred	NUM
ertr-142	5	5	and	and	CCONJ
ertr-142	5	6	fifty	fifty	NUM
ertr-142	5	7	negative	negative	ADJ
ertr-142	5	8	comments	comment	NOUN
ertr-142	5	9	about	about	ADP
ertr-142	5	10	four	four	NUM
ertr-142	5	11	-	-	PUNCT
ertr-142	5	12	star	star	NOUN
ertr-142	5	13	hotels	hotel	NOUN
ertr-142	5	14	from	from	ADP
ertr-142	5	15	booking.com	booking.com	PROPN
ertr-142	5	16	were	be	AUX
ertr-142	5	17	selected	select	VERB
ertr-142	5	18	.	.	PUNCT
ertr-142	6	1	seven	seven	NUM
ertr-142	6	2	categories	category	NOUN
ertr-142	6	3	of	of	ADP
ertr-142	6	4	customer	customer	NOUN
ertr-142	6	5	complaints	complaint	NOUN
ertr-142	6	6	are	be	AUX
ertr-142	6	7	developed	develop	VERB
ertr-142	6	8	about	about	ADP
ertr-142	6	9	hotel	hotel	NOUN
ertr-142	6	10	service	service	NOUN
ertr-142	6	11	,	,	PUNCT
ertr-142	6	12	which	which	PRON
ertr-142	6	13	are	be	AUX
ertr-142	6	14	complaints	complaint	NOUN
ertr-142	6	15	about	about	ADP
ertr-142	6	16	the	the	DET
ertr-142	6	17	staff	staff	NOUN
ertr-142	6	18	,	,	PUNCT
ertr-142	6	19	rooms	room	NOUN
ertr-142	6	20	,	,	PUNCT
ertr-142	6	21	bathrooms	bathroom	NOUN
ertr-142	6	22	,	,	PUNCT
ertr-142	6	23	breakfast	breakfast	NOUN
ertr-142	6	24	,	,	PUNCT
ertr-142	6	25	facilities	facility	NOUN
ertr-142	6	26	,	,	PUNCT
ertr-142	6	27	location	location	NOUN
ertr-142	6	28	,	,	PUNCT
ertr-142	6	29	and	and	CCONJ
ertr-142	6	30	parking	parking	NOUN
ertr-142	6	31	,	,	PUNCT
ertr-142	6	32	sequentially	sequentially	ADV
ertr-142	6	33	.	.	PUNCT
ertr-142	7	1	suggestions	suggestion	NOUN
ertr-142	7	2	concerning	concern	VERB
ertr-142	7	3	the	the	DET
ertr-142	7	4	response	response	NOUN
ertr-142	7	5	of	of	ADP
ertr-142	7	6	practitioners	practitioner	NOUN
ertr-142	7	7	to	to	ADP
ertr-142	7	8	customer	customer	NOUN
ertr-142	7	9	complaints	complaint	NOUN
ertr-142	7	10	are	be	AUX
ertr-142	7	11	provided	provide	VERB
ertr-142	7	12	to	to	PART
ertr-142	7	13	improve	improve	VERB
ertr-142	7	14	service	service	NOUN
ertr-142	7	15	to	to	PART
ertr-142	7	16	reduce	reduce	VERB
ertr-142	7	17	the	the	DET
ertr-142	7	18	number	number	NOUN
ertr-142	7	19	of	of	ADP
ertr-142	7	20	complaints	complaint	NOUN
ertr-142	7	21	.	.	PUNCT
ertr-142	8	1	keywords	keyword	NOUN
ertr-142	8	2	:	:	PUNCT
ertr-142	8	3	electronic	electronic	ADJ
ertr-142	8	4	word	word	NOUN
ertr-142	8	5	of	of	ADP
ertr-142	8	6	mouth	mouth	NOUN
ertr-142	8	7	,	,	PUNCT
ertr-142	8	8	hotels	hotel	NOUN
ertr-142	8	9	,	,	PUNCT
ertr-142	8	10	thailand	thailand	PROPN
ertr-142	8	11	,	,	PUNCT
ertr-142	8	12	customer	customer	NOUN
ertr-142	8	13	complaints	complaint	NOUN
ertr-142	8	14	,	,	PUNCT
ertr-142	8	15	booking.com	booking.com	X
ertr-142	8	16	sarunya	sarunya	PROPN
ertr-142	8	17	lertputtarak	lertputtarak	PROPN
ertr-142	8	18	graduate	graduate	PROPN
ertr-142	8	19	school	school	PROPN
ertr-142	8	20	of	of	ADP
ertr-142	8	21	commerce	commerce	PROPN
ertr-142	8	22	burapha	burapha	PROPN
ertr-142	8	23	university	university	PROPN
ertr-142	8	24	169	169	NUM
ertr-142	8	25	longhard	longhard	ADJ
ertr-142	8	26	bangsaen	bangsaen	PROPN
ertr-142	8	27	road	road	NOUN
ertr-142	8	28	a.muang	a.muang	PROPN
ertr-142	8	29	choburi	choburi	PROPN
ertr-142	8	30	,	,	PUNCT
ertr-142	8	31	chonburi	chonburi	PROPN
ertr-142	8	32	thailand	thailand	PROPN
ertr-142	8	33	phone	phone	PROPN
ertr-142	8	34	:	:	PUNCT
ertr-142	9	1	[	[	X
ertr-142	9	2	66	66	NUM
ertr-142	9	3	]	]	SYM
ertr-142	9	4	81	81	NUM
ertr-142	9	5	5767907	5767907	NUM
ertr-142	9	6	email	email	NOUN
ertr-142	9	7	:	:	PUNCT
ertr-142	9	8	sarunyalmbabuu@gmail.com	sarunyalmbabuu@gmail.com	X
ertr-142	9	9	denis	denis	PROPN
ertr-142	9	10	samokhin	samokhin	PROPN
ertr-142	9	11	faculty	faculty	NOUN
ertr-142	9	12	of	of	ADP
ertr-142	9	13	logistics	logistics	PROPN
ertr-142	9	14	burapha	burapha	PROPN
ertr-142	9	15	university	university	PROPN
ertr-142	9	16	169	169	NUM
ertr-142	9	17	longhard	longhard	ADJ
ertr-142	9	18	bangsaen	bangsaen	PROPN
ertr-142	9	19	road	road	NOUN
ertr-142	9	20	a.muang	a.muang	PROPN
ertr-142	9	21	choburi	choburi	PROPN
ertr-142	9	22	,	,	PUNCT
ertr-142	9	23	chonburi	chonburi	PROPN
ertr-142	9	24	thailand	thailand	PROPN
ertr-142	9	25	phone	phone	PROPN
ertr-142	9	26	:	:	PUNCT
ertr-142	10	1	[	[	X
ertr-142	10	2	66	66	NUM
ertr-142	10	3	]	]	SYM
ertr-142	10	4	90	90	NUM
ertr-142	10	5	0809027	0809027	NUM
ertr-142	10	6	email	email	NOUN
ertr-142	10	7	:	:	PUNCT
ertr-142	10	8	den.samokhin@gmail.com	den.samokhin@gmail.com	X
ertr-142	10	9	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	11	1	e	e	X
ertr-142	11	2	-	-	NOUN
ertr-142	11	3	review	review	NOUN
ertr-142	11	4	of	of	ADP
ertr-142	11	5	tourism	tourism	NOUN
ertr-142	11	6	research	research	NOUN
ertr-142	11	7	(	(	PUNCT
ertr-142	11	8	ertr	ertr	NOUN
ertr-142	11	9	)	)	PUNCT
ertr-142	11	10	,	,	PUNCT
ertr-142	11	11	vol	vol	NOUN
ertr-142	11	12	.	.	PROPN
ertr-142	12	1	14	14	NUM
ertr-142	12	2	,	,	PUNCT
ertr-142	13	1	no	no	INTJ
ertr-142	13	2	.	.	NOUN
ertr-142	14	1	5/6	5/6	NUM
ertr-142	14	2	,	,	PUNCT
ertr-142	14	3	2017	2017	NUM
ertr-142	14	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	14	5	215	215	NUM
ertr-142	14	6	introduction	introduction	NOUN
ertr-142	14	7	imagine	imagine	VERB
ertr-142	14	8	for	for	ADP
ertr-142	14	9	a	a	DET
ertr-142	14	10	moment	moment	NOUN
ertr-142	14	11	that	that	SCONJ
ertr-142	14	12	you	you	PRON
ertr-142	14	13	are	be	AUX
ertr-142	14	14	planning	plan	VERB
ertr-142	14	15	to	to	PART
ertr-142	14	16	take	take	VERB
ertr-142	14	17	a	a	DET
ertr-142	14	18	trip	trip	NOUN
ertr-142	14	19	to	to	ADP
ertr-142	14	20	another	another	DET
ertr-142	14	21	country	country	NOUN
ertr-142	14	22	,	,	PUNCT
ertr-142	14	23	and	and	CCONJ
ertr-142	14	24	are	be	AUX
ertr-142	14	25	searching	search	VERB
ertr-142	14	26	for	for	ADP
ertr-142	14	27	nice	nice	ADJ
ertr-142	14	28	accommodation	accommodation	NOUN
ertr-142	14	29	for	for	ADP
ertr-142	14	30	you	you	PRON
ertr-142	14	31	or	or	CCONJ
ertr-142	14	32	your	your	PRON
ertr-142	14	33	family	family	NOUN
ertr-142	14	34	.	.	PUNCT
ertr-142	15	1	in	in	ADP
ertr-142	15	2	case	case	NOUN
ertr-142	15	3	you	you	PRON
ertr-142	15	4	are	be	AUX
ertr-142	15	5	not	not	PART
ertr-142	15	6	familiar	familiar	ADJ
ertr-142	15	7	with	with	ADP
ertr-142	15	8	the	the	DET
ertr-142	15	9	destination	destination	NOUN
ertr-142	15	10	,	,	PUNCT
ertr-142	15	11	what	what	PRON
ertr-142	15	12	would	would	AUX
ertr-142	15	13	you	you	PRON
ertr-142	15	14	do	do	VERB
ertr-142	15	15	?	?	PUNCT
ertr-142	16	1	you	you	PRON
ertr-142	16	2	may	may	AUX
ertr-142	16	3	ask	ask	VERB
ertr-142	16	4	someone	someone	PRON
ertr-142	16	5	who	who	PRON
ertr-142	16	6	has	have	AUX
ertr-142	16	7	visited	visit	VERB
ertr-142	16	8	the	the	DET
ertr-142	16	9	destination	destination	NOUN
ertr-142	16	10	or	or	CCONJ
ertr-142	16	11	read	read	VERB
ertr-142	16	12	comments	comment	NOUN
ertr-142	16	13	on	on	ADP
ertr-142	16	14	the	the	DET
ertr-142	16	15	internet	internet	NOUN
ertr-142	16	16	.	.	PUNCT
ertr-142	17	1	it	it	PRON
ertr-142	17	2	is	be	AUX
ertr-142	17	3	a	a	DET
ertr-142	17	4	process	process	NOUN
ertr-142	17	5	of	of	ADP
ertr-142	17	6	decision	decision	NOUN
ertr-142	17	7	making	making	NOUN
ertr-142	17	8	;	;	PUNCT
ertr-142	17	9	the	the	DET
ertr-142	17	10	more	more	ADJ
ertr-142	17	11	information	information	NOUN
ertr-142	17	12	received	receive	VERB
ertr-142	17	13	,	,	PUNCT
ertr-142	17	14	the	the	PRON
ertr-142	17	15	more	more	ADV
ertr-142	17	16	confident	confident	ADJ
ertr-142	17	17	you	you	PRON
ertr-142	17	18	feel	feel	VERB
ertr-142	17	19	about	about	ADP
ertr-142	17	20	your	your	PRON
ertr-142	17	21	decision	decision	NOUN
ertr-142	17	22	.	.	PUNCT
ertr-142	18	1	the	the	DET
ertr-142	18	2	internet	internet	NOUN
ertr-142	18	3	has	have	AUX
ertr-142	18	4	become	become	VERB
ertr-142	18	5	one	one	NUM
ertr-142	18	6	of	of	ADP
ertr-142	18	7	the	the	DET
ertr-142	18	8	most	most	ADV
ertr-142	18	9	important	important	ADJ
ertr-142	18	10	tools	tool	NOUN
ertr-142	18	11	for	for	ADP
ertr-142	18	12	information	information	NOUN
ertr-142	18	13	searching	search	VERB
ertr-142	18	14	in	in	ADP
ertr-142	18	15	recent	recent	ADJ
ertr-142	18	16	times	time	NOUN
ertr-142	18	17	,	,	PUNCT
ertr-142	18	18	and	and	CCONJ
ertr-142	18	19	new	new	ADJ
ertr-142	18	20	forms	form	NOUN
ertr-142	18	21	of	of	ADP
ertr-142	18	22	word	word	NOUN
ertr-142	18	23	of	of	ADP
ertr-142	18	24	mouth	mouth	NOUN
ertr-142	18	25	communication	communication	NOUN
ertr-142	18	26	have	have	AUX
ertr-142	18	27	appeared	appear	VERB
ertr-142	18	28	online	online	ADJ
ertr-142	18	29	.	.	PUNCT
ertr-142	19	1	in	in	ADP
ertr-142	19	2	the	the	DET
ertr-142	19	3	hospitality	hospitality	NOUN
ertr-142	19	4	and	and	CCONJ
ertr-142	19	5	tourism	tourism	NOUN
ertr-142	19	6	industries	industry	NOUN
ertr-142	19	7	,	,	PUNCT
ertr-142	19	8	online	online	ADJ
ertr-142	19	9	transaction	transaction	NOUN
ertr-142	19	10	intentions	intention	NOUN
ertr-142	19	11	and	and	CCONJ
ertr-142	19	12	completeness	completeness	NOUN
ertr-142	19	13	of	of	ADP
ertr-142	19	14	information	information	NOUN
ertr-142	19	15	can	can	AUX
ertr-142	19	16	influence	influence	VERB
ertr-142	19	17	travelers	traveler	NOUN
ertr-142	19	18	’	'	PUNCT
ertr-142	19	19	online	online	ADJ
ertr-142	19	20	satisfaction	satisfaction	NOUN
ertr-142	19	21	(	(	PUNCT
ertr-142	19	22	kim	kim	PROPN
ertr-142	19	23	&	&	CCONJ
ertr-142	19	24	kim	kim	PROPN
ertr-142	19	25	,	,	PUNCT
ertr-142	19	26	2004	2004	NUM
ertr-142	19	27	)	)	PUNCT
ertr-142	19	28	.	.	PUNCT
ertr-142	20	1	more	more	ADJ
ertr-142	20	2	and	and	CCONJ
ertr-142	20	3	more	more	ADJ
ertr-142	20	4	travelers	traveler	NOUN
ertr-142	20	5	use	use	VERB
ertr-142	20	6	the	the	DET
ertr-142	20	7	internet	internet	NOUN
ertr-142	20	8	for	for	ADP
ertr-142	20	9	information	information	NOUN
ertr-142	20	10	searches	search	NOUN
ertr-142	20	11	and	and	CCONJ
ertr-142	20	12	travel	travel	NOUN
ertr-142	20	13	arrangements	arrangement	NOUN
ertr-142	20	14	;	;	PUNCT
ertr-142	20	15	the	the	DET
ertr-142	20	16	internet	internet	NOUN
ertr-142	20	17	has	have	AUX
ertr-142	20	18	become	become	VERB
ertr-142	20	19	an	an	DET
ertr-142	20	20	important	important	ADJ
ertr-142	20	21	channel	channel	NOUN
ertr-142	20	22	for	for	ADP
ertr-142	20	23	consumers	consumer	NOUN
ertr-142	20	24	and	and	CCONJ
ertr-142	20	25	buyers	buyer	NOUN
ertr-142	20	26	to	to	PART
ertr-142	20	27	interact	interact	VERB
ertr-142	20	28	without	without	ADP
ertr-142	20	29	geographic	geographic	ADJ
ertr-142	20	30	boundaries	boundary	NOUN
ertr-142	20	31	and	and	CCONJ
ertr-142	20	32	time	time	NOUN
ertr-142	20	33	limitations	limitation	NOUN
ertr-142	20	34	(	(	PUNCT
ertr-142	20	35	piccoli	piccoli	ADJ
ertr-142	20	36	,	,	PUNCT
ertr-142	20	37	brohman	brohman	NOUN
ertr-142	20	38	,	,	PUNCT
ertr-142	20	39	watson	watson	PROPN
ertr-142	20	40	,	,	PUNCT
ertr-142	20	41	&	&	CCONJ
ertr-142	20	42	parasuraman	parasuraman	NOUN
ertr-142	20	43	,	,	PUNCT
ertr-142	20	44	2004	2004	NUM
ertr-142	20	45	)	)	PUNCT
ertr-142	20	46	.	.	PUNCT
ertr-142	21	1	sparks	spark	NOUN
ertr-142	21	2	and	and	CCONJ
ertr-142	21	3	browning	brown	VERB
ertr-142	21	4	(	(	PUNCT
ertr-142	21	5	2011	2011	NUM
ertr-142	21	6	)	)	PUNCT
ertr-142	21	7	found	find	VERB
ertr-142	21	8	that	that	SCONJ
ertr-142	21	9	the	the	DET
ertr-142	21	10	overall	overall	ADJ
ertr-142	21	11	valence	valence	NOUN
ertr-142	21	12	of	of	ADP
ertr-142	21	13	a	a	DET
ertr-142	21	14	set	set	NOUN
ertr-142	21	15	of	of	ADP
ertr-142	21	16	hotel	hotel	NOUN
ertr-142	21	17	reviews	review	NOUN
ertr-142	21	18	will	will	AUX
ertr-142	21	19	affect	affect	VERB
ertr-142	21	20	customer	customer	NOUN
ertr-142	21	21	evaluations	evaluation	NOUN
ertr-142	21	22	.	.	PUNCT
ertr-142	22	1	hennig	hennig	PROPN
ertr-142	22	2	-	-	PUNCT
ertr-142	22	3	thurau	thurau	ADJ
ertr-142	22	4	,	,	PUNCT
ertr-142	22	5	gwinner	gwinner	NOUN
ertr-142	22	6	,	,	PUNCT
ertr-142	22	7	walsh	walsh	NOUN
ertr-142	22	8	,	,	PUNCT
ertr-142	22	9	and	and	CCONJ
ertr-142	22	10	gremler	gremler	NOUN
ertr-142	22	11	(	(	PUNCT
ertr-142	22	12	2004	2004	NUM
ertr-142	22	13	)	)	PUNCT
ertr-142	22	14	stated	state	VERB
ertr-142	22	15	the	the	DET
ertr-142	22	16	relevance	relevance	NOUN
ertr-142	22	17	and	and	CCONJ
ertr-142	22	18	importance	importance	NOUN
ertr-142	22	19	of	of	ADP
ertr-142	22	20	e	e	NOUN
ertr-142	22	21	-	-	NOUN
ertr-142	22	22	word	word	NOUN
ertr-142	22	23	of	of	ADP
ertr-142	22	24	mouth	mouth	NOUN
ertr-142	22	25	(	(	PUNCT
ertr-142	22	26	ewom	ewom	NOUN
ertr-142	22	27	)	)	PUNCT
ertr-142	22	28	as	as	SCONJ
ertr-142	22	29	travelers	traveler	NOUN
ertr-142	22	30	now	now	ADV
ertr-142	22	31	have	have	VERB
ertr-142	22	32	the	the	DET
ertr-142	22	33	opportunity	opportunity	NOUN
ertr-142	22	34	and	and	CCONJ
ertr-142	22	35	ability	ability	NOUN
ertr-142	22	36	to	to	PART
ertr-142	22	37	post	post	VERB
ertr-142	22	38	both	both	CCONJ
ertr-142	22	39	positive	positive	ADJ
ertr-142	22	40	and	and	CCONJ
ertr-142	22	41	negative	negative	ADJ
ertr-142	22	42	consumption	consumption	NOUN
ertr-142	22	43	-	-	PUNCT
ertr-142	22	44	related	relate	VERB
ertr-142	22	45	experiences	experience	NOUN
ertr-142	22	46	and	and	CCONJ
ertr-142	22	47	their	their	PRON
ertr-142	22	48	judgments	judgment	NOUN
ertr-142	22	49	about	about	ADP
ertr-142	22	50	hotels	hotel	NOUN
ertr-142	22	51	for	for	SCONJ
ertr-142	22	52	other	other	ADJ
ertr-142	22	53	people	people	NOUN
ertr-142	22	54	to	to	PART
ertr-142	22	55	see	see	VERB
ertr-142	22	56	.	.	PUNCT
ertr-142	23	1	potential	potential	ADJ
ertr-142	23	2	customers	customer	NOUN
ertr-142	23	3	can	can	AUX
ertr-142	23	4	enter	enter	VERB
ertr-142	23	5	booking	book	VERB
ertr-142	23	6	websites	website	NOUN
ertr-142	23	7	and	and	CCONJ
ertr-142	23	8	read	read	VERB
ertr-142	23	9	past	past	ADJ
ertr-142	23	10	-	-	PUNCT
ertr-142	23	11	purchasers	purchaser	NOUN
ertr-142	23	12	’	'	PUNCT
ertr-142	23	13	comments	comment	NOUN
ertr-142	23	14	about	about	ADP
ertr-142	23	15	accommodation	accommodation	NOUN
ertr-142	23	16	before	before	ADP
ertr-142	23	17	making	make	VERB
ertr-142	23	18	a	a	DET
ertr-142	23	19	purchase	purchase	NOUN
ertr-142	23	20	.	.	PUNCT
ertr-142	24	1	as	as	SCONJ
ertr-142	24	2	ewom	ewom	NOUN
ertr-142	24	3	has	have	AUX
ertr-142	24	4	influenced	influence	VERB
ertr-142	24	5	customer	customer	NOUN
ertr-142	24	6	information	information	NOUN
ertr-142	24	7	searches	search	NOUN
ertr-142	24	8	and	and	CCONJ
ertr-142	24	9	buying	buying	NOUN
ertr-142	24	10	decisions	decision	NOUN
ertr-142	24	11	(	(	PUNCT
ertr-142	24	12	brown	brown	ADJ
ertr-142	24	13	,	,	PUNCT
ertr-142	24	14	amanda	amanda	PROPN
ertr-142	24	15	&	&	CCONJ
ertr-142	24	16	lee	lee	PROPN
ertr-142	24	17	,	,	PUNCT
ertr-142	24	18	2007	2007	NUM
ertr-142	24	19	)	)	PUNCT
ertr-142	24	20	,	,	PUNCT
ertr-142	24	21	hotel	hotel	NOUN
ertr-142	24	22	managers	manager	NOUN
ertr-142	24	23	must	must	AUX
ertr-142	24	24	be	be	AUX
ertr-142	24	25	more	more	ADV
ertr-142	24	26	cognizant	cognizant	ADJ
ertr-142	24	27	of	of	ADP
ertr-142	24	28	what	what	PRON
ertr-142	24	29	is	be	AUX
ertr-142	24	30	written	write	VERB
ertr-142	24	31	about	about	ADP
ertr-142	24	32	their	their	PRON
ertr-142	24	33	hotels	hotel	NOUN
ertr-142	24	34	online	online	ADV
ertr-142	24	35	(	(	PUNCT
ertr-142	24	36	sparks	spark	NOUN
ertr-142	24	37	&	&	CCONJ
ertr-142	24	38	browning	browning	NOUN
ertr-142	24	39	,	,	PUNCT
ertr-142	24	40	2011	2011	NUM
ertr-142	24	41	)	)	PUNCT
ertr-142	24	42	.	.	PUNCT
ertr-142	25	1	if	if	SCONJ
ertr-142	25	2	hotel	hotel	NOUN
ertr-142	25	3	managers	manager	NOUN
ertr-142	25	4	can	can	AUX
ertr-142	25	5	contribute	contribute	VERB
ertr-142	25	6	to	to	ADP
ertr-142	25	7	customer	customer	NOUN
ertr-142	25	8	satisfaction	satisfaction	NOUN
ertr-142	25	9	,	,	PUNCT
ertr-142	25	10	customers	customer	NOUN
ertr-142	25	11	will	will	AUX
ertr-142	25	12	enjoy	enjoy	VERB
ertr-142	25	13	their	their	PRON
ertr-142	25	14	stay	stay	NOUN
ertr-142	25	15	and	and	CCONJ
ertr-142	25	16	make	make	VERB
ertr-142	25	17	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	25	18	e	e	NOUN
ertr-142	25	19	-	-	NOUN
ertr-142	25	20	review	review	NOUN
ertr-142	25	21	of	of	ADP
ertr-142	25	22	tourism	tourism	NOUN
ertr-142	25	23	research	research	NOUN
ertr-142	25	24	(	(	PUNCT
ertr-142	25	25	ertr	ertr	NOUN
ertr-142	25	26	)	)	PUNCT
ertr-142	25	27	,	,	PUNCT
ertr-142	25	28	vol	vol	NOUN
ertr-142	25	29	.	.	PROPN
ertr-142	26	1	14	14	NUM
ertr-142	26	2	,	,	PUNCT
ertr-142	27	1	no	no	INTJ
ertr-142	27	2	.	.	NOUN
ertr-142	28	1	5/6	5/6	NUM
ertr-142	28	2	,	,	PUNCT
ertr-142	28	3	2017	2017	NUM
ertr-142	28	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	28	5	216	216	NUM
ertr-142	28	6	positive	positive	ADJ
ertr-142	28	7	recommendations	recommendation	NOUN
ertr-142	28	8	to	to	ADP
ertr-142	28	9	others	other	NOUN
ertr-142	28	10	(	(	PUNCT
ertr-142	28	11	gretzel	gretzel	PROPN
ertr-142	28	12	&	&	CCONJ
ertr-142	28	13	fesenmaier	fesenmaier	NOUN
ertr-142	28	14	,	,	PUNCT
ertr-142	28	15	2006	2006	NUM
ertr-142	28	16	)	)	PUNCT
ertr-142	28	17	.	.	PUNCT
ertr-142	29	1	what	what	PRON
ertr-142	29	2	happens	happen	VERB
ertr-142	29	3	when	when	SCONJ
ertr-142	29	4	the	the	DET
ertr-142	29	5	service	service	NOUN
ertr-142	29	6	is	be	AUX
ertr-142	29	7	described	describe	VERB
ertr-142	29	8	online	online	ADV
ertr-142	29	9	as	as	ADP
ertr-142	29	10	‘	'	PUNCT
ertr-142	29	11	not	not	PART
ertr-142	29	12	good	good	ADJ
ertr-142	29	13	’	'	PUNCT
ertr-142	29	14	or	or	CCONJ
ertr-142	29	15	‘	'	PUNCT
ertr-142	29	16	uncomfortable	uncomfortable	ADJ
ertr-142	29	17	’	'	PUNCT
ertr-142	29	18	?	?	PUNCT
ertr-142	30	1	customers	customer	NOUN
ertr-142	30	2	can	can	AUX
ertr-142	30	3	share	share	VERB
ertr-142	30	4	their	their	PRON
ertr-142	30	5	concerns	concern	NOUN
ertr-142	30	6	about	about	ADP
ertr-142	30	7	their	their	PRON
ertr-142	30	8	hotel	hotel	NOUN
ertr-142	30	9	experiences	experience	NOUN
ertr-142	30	10	on	on	ADP
ertr-142	30	11	hotel	hotel	NOUN
ertr-142	30	12	booking	booking	NOUN
ertr-142	30	13	sites	site	NOUN
ertr-142	30	14	or	or	CCONJ
ertr-142	30	15	webbased	webbase	VERB
ertr-142	30	16	complaint	complaint	NOUN
ertr-142	30	17	forums	forum	NOUN
ertr-142	30	18	.	.	PUNCT
ertr-142	31	1	hotels	hotel	NOUN
ertr-142	31	2	may	may	AUX
ertr-142	31	3	lose	lose	VERB
ertr-142	31	4	customers	customer	NOUN
ertr-142	31	5	if	if	SCONJ
ertr-142	31	6	they	they	PRON
ertr-142	31	7	do	do	AUX
ertr-142	31	8	not	not	PART
ertr-142	31	9	improve	improve	VERB
ertr-142	31	10	their	their	PRON
ertr-142	31	11	service	service	NOUN
ertr-142	31	12	quality	quality	NOUN
ertr-142	31	13	.	.	PUNCT
ertr-142	32	1	therefore	therefore	ADV
ertr-142	32	2	,	,	PUNCT
ertr-142	32	3	the	the	DET
ertr-142	32	4	importance	importance	NOUN
ertr-142	32	5	of	of	ADP
ertr-142	32	6	negative	negative	ADJ
ertr-142	32	7	comments	comment	NOUN
ertr-142	32	8	has	have	AUX
ertr-142	32	9	led	lead	VERB
ertr-142	32	10	this	this	DET
ertr-142	32	11	research	research	NOUN
ertr-142	32	12	to	to	PART
ertr-142	32	13	focus	focus	VERB
ertr-142	32	14	solely	solely	ADV
ertr-142	32	15	on	on	ADP
ertr-142	32	16	complaints	complaint	NOUN
ertr-142	32	17	.	.	PUNCT
ertr-142	33	1	hirschman	hirschman	NOUN
ertr-142	33	2	(	(	PUNCT
ertr-142	33	3	1970	1970	NUM
ertr-142	33	4	)	)	PUNCT
ertr-142	33	5	,	,	PUNCT
ertr-142	33	6	developed	develop	VERB
ertr-142	33	7	a	a	DET
ertr-142	33	8	model	model	NOUN
ertr-142	33	9	of	of	ADP
ertr-142	33	10	complaint	complaint	NOUN
ertr-142	33	11	behavior	behavior	NOUN
ertr-142	33	12	that	that	PRON
ertr-142	33	13	showed	show	VERB
ertr-142	33	14	that	that	SCONJ
ertr-142	33	15	dissatisfied	dissatisfied	ADJ
ertr-142	33	16	customers	customer	NOUN
ertr-142	33	17	act	act	VERB
ertr-142	33	18	to	to	ADP
ertr-142	33	19	either	either	CCONJ
ertr-142	33	20	exit	exit	VERB
ertr-142	33	21	or	or	CCONJ
ertr-142	33	22	withdraw	withdraw	VERB
ertr-142	33	23	from	from	ADP
ertr-142	33	24	the	the	DET
ertr-142	33	25	relationship	relationship	NOUN
ertr-142	33	26	to	to	PART
ertr-142	33	27	use	use	VERB
ertr-142	33	28	the	the	DET
ertr-142	33	29	service	service	NOUN
ertr-142	33	30	again	again	ADV
ertr-142	33	31	and	and	CCONJ
ertr-142	33	32	voice	voice	VERB
ertr-142	33	33	a	a	DET
ertr-142	33	34	complaint	complaint	NOUN
ertr-142	33	35	to	to	PART
ertr-142	33	36	allow	allow	VERB
ertr-142	33	37	companies	company	NOUN
ertr-142	33	38	to	to	PART
ertr-142	33	39	attempt	attempt	VERB
ertr-142	33	40	to	to	PART
ertr-142	33	41	repair	repair	VERB
ertr-142	33	42	or	or	CCONJ
ertr-142	33	43	improve	improve	VERB
ertr-142	33	44	the	the	DET
ertr-142	33	45	service	service	NOUN
ertr-142	33	46	.	.	PUNCT
ertr-142	34	1	analysis	analysis	NOUN
ertr-142	34	2	of	of	ADP
ertr-142	34	3	negative	negative	ADJ
ertr-142	34	4	customer	customer	NOUN
ertr-142	34	5	complaints	complaint	NOUN
ertr-142	34	6	can	can	AUX
ertr-142	34	7	serve	serve	VERB
ertr-142	34	8	as	as	ADP
ertr-142	34	9	valuable	valuable	ADJ
ertr-142	34	10	market	market	NOUN
ertr-142	34	11	research	research	NOUN
ertr-142	34	12	for	for	ADP
ertr-142	34	13	hotels	hotel	NOUN
ertr-142	34	14	because	because	SCONJ
ertr-142	34	15	it	it	PRON
ertr-142	34	16	can	can	AUX
ertr-142	34	17	demonstrate	demonstrate	VERB
ertr-142	34	18	potential	potential	ADJ
ertr-142	34	19	areas	area	NOUN
ertr-142	34	20	of	of	ADP
ertr-142	34	21	operational	operational	ADJ
ertr-142	34	22	improvement	improvement	NOUN
ertr-142	34	23	(	(	PUNCT
ertr-142	34	24	lewis	lewis	PROPN
ertr-142	34	25	&	&	CCONJ
ertr-142	34	26	morris	morris	PROPN
ertr-142	34	27	,	,	PUNCT
ertr-142	34	28	1987	1987	NUM
ertr-142	34	29	)	)	PUNCT
ertr-142	34	30	.	.	PUNCT
ertr-142	35	1	this	this	DET
ertr-142	35	2	research	research	NOUN
ertr-142	35	3	aims	aim	VERB
ertr-142	35	4	to	to	PART
ertr-142	35	5	examine	examine	VERB
ertr-142	35	6	and	and	CCONJ
ertr-142	35	7	analyze	analyze	VERB
ertr-142	35	8	the	the	DET
ertr-142	35	9	content	content	NOUN
ertr-142	35	10	of	of	ADP
ertr-142	35	11	negative	negative	ADJ
ertr-142	35	12	online	online	ADJ
ertr-142	35	13	customer	customer	NOUN
ertr-142	35	14	comments	comment	NOUN
ertr-142	35	15	concerning	concern	VERB
ertr-142	35	16	four	four	NUM
ertr-142	35	17	-	-	PUNCT
ertr-142	35	18	star	star	NOUN
ertr-142	35	19	hotels	hotel	NOUN
ertr-142	35	20	in	in	ADP
ertr-142	35	21	pattaya	pattaya	NOUN
ertr-142	35	22	collected	collect	VERB
ertr-142	35	23	from	from	ADP
ertr-142	35	24	booking.com	booking.com	PROPN
ertr-142	35	25	.	.	PUNCT
ertr-142	35	26	to	to	PART
ertr-142	35	27	answer	answer	VERB
ertr-142	35	28	the	the	DET
ertr-142	35	29	research	research	NOUN
ertr-142	35	30	question	question	NOUN
ertr-142	35	31	“	"	PUNCT
ertr-142	35	32	what	what	PRON
ertr-142	35	33	are	be	AUX
ertr-142	35	34	the	the	DET
ertr-142	35	35	customer	customer	NOUN
ertr-142	35	36	complaints	complaint	NOUN
ertr-142	35	37	about	about	ADP
ertr-142	35	38	four	four	NUM
ertr-142	35	39	-	-	PUNCT
ertr-142	35	40	star	star	NOUN
ertr-142	35	41	hotels	hotel	NOUN
ertr-142	35	42	in	in	ADP
ertr-142	35	43	pattaya	pattaya	PROPN
ertr-142	35	44	,	,	PUNCT
ertr-142	35	45	thailand	thailand	PROPN
ertr-142	35	46	?	?	PUNCT
ertr-142	35	47	”	"	PUNCT
ertr-142	36	1	and	and	CCONJ
ertr-142	36	2	“	"	PUNCT
ertr-142	36	3	what	what	PRON
ertr-142	36	4	should	should	AUX
ertr-142	36	5	hotel	hotel	NOUN
ertr-142	36	6	managers	manager	NOUN
ertr-142	36	7	do	do	VERB
ertr-142	36	8	in	in	ADP
ertr-142	36	9	order	order	NOUN
ertr-142	36	10	to	to	PART
ertr-142	36	11	solve	solve	VERB
ertr-142	36	12	those	those	DET
ertr-142	36	13	complaints	complaint	NOUN
ertr-142	36	14	?	?	PUNCT
ertr-142	36	15	”	"	PUNCT
ertr-142	37	1	hence	hence	ADV
ertr-142	37	2	,	,	PUNCT
ertr-142	37	3	this	this	DET
ertr-142	37	4	study	study	NOUN
ertr-142	37	5	can	can	AUX
ertr-142	37	6	offer	offer	VERB
ertr-142	37	7	valuable	valuable	ADJ
ertr-142	37	8	information	information	NOUN
ertr-142	37	9	for	for	SCONJ
ertr-142	37	10	hotel	hotel	NOUN
ertr-142	37	11	managers	manager	NOUN
ertr-142	37	12	to	to	PART
ertr-142	37	13	improve	improve	VERB
ertr-142	37	14	service	service	NOUN
ertr-142	37	15	quality	quality	NOUN
ertr-142	37	16	in	in	ADP
ertr-142	37	17	the	the	DET
ertr-142	37	18	future	future	NOUN
ertr-142	37	19	because	because	SCONJ
ertr-142	37	20	negative	negative	ADJ
ertr-142	37	21	ewom	ewom	NOUN
ertr-142	37	22	has	have	VERB
ertr-142	37	23	important	important	ADJ
ertr-142	37	24	implications	implication	NOUN
ertr-142	37	25	for	for	ADP
ertr-142	37	26	managers	manager	NOUN
ertr-142	37	27	in	in	ADP
ertr-142	37	28	terms	term	NOUN
ertr-142	37	29	of	of	ADP
ertr-142	37	30	brand	brand	NOUN
ertr-142	37	31	building	building	NOUN
ertr-142	37	32	,	,	PUNCT
ertr-142	37	33	product	product	NOUN
ertr-142	37	34	and	and	CCONJ
ertr-142	37	35	service	service	NOUN
ertr-142	37	36	development	development	NOUN
ertr-142	37	37	,	,	PUNCT
ertr-142	37	38	as	as	ADV
ertr-142	37	39	well	well	ADV
ertr-142	37	40	as	as	ADP
ertr-142	37	41	quality	quality	NOUN
ertr-142	37	42	assurance	assurance	NOUN
ertr-142	37	43	.	.	PUNCT
ertr-142	38	1	the	the	DET
ertr-142	38	2	effective	effective	ADJ
ertr-142	38	3	complaint	complaint	NOUN
ertr-142	38	4	handling	handling	NOUN
ertr-142	38	5	is	be	AUX
ertr-142	38	6	positively	positively	ADV
ertr-142	38	7	related	relate	VERB
ertr-142	38	8	to	to	ADP
ertr-142	38	9	customer	customer	NOUN
ertr-142	38	10	loyalty	loyalty	NOUN
ertr-142	38	11	and	and	CCONJ
ertr-142	38	12	customer	customer	NOUN
ertr-142	38	13	retention	retention	NOUN
ertr-142	38	14	,	,	PUNCT
ertr-142	38	15	which	which	PRON
ertr-142	38	16	lead	lead	VERB
ertr-142	38	17	to	to	ADP
ertr-142	38	18	long	long	ADJ
ertr-142	38	19	-	-	PUNCT
ertr-142	38	20	term	term	NOUN
ertr-142	38	21	profitability	profitability	NOUN
ertr-142	38	22	for	for	ADP
ertr-142	38	23	hotels	hotel	NOUN
ertr-142	38	24	(	(	PUNCT
ertr-142	38	25	tax	tax	NOUN
ertr-142	38	26	,	,	PUNCT
ertr-142	38	27	brown	brown	ADJ
ertr-142	38	28	,	,	PUNCT
ertr-142	38	29	&	&	CCONJ
ertr-142	38	30	chandrashekaran	chandrashekaran	VERB
ertr-142	38	31	,	,	PUNCT
ertr-142	38	32	1998	1998	NUM
ertr-142	38	33	)	)	PUNCT
ertr-142	38	34	.	.	PUNCT
ertr-142	39	1	literature	literature	PROPN
ertr-142	39	2	review	review	VERB
ertr-142	39	3	electronic	electronic	ADJ
ertr-142	39	4	word	word	NOUN
ertr-142	39	5	of	of	ADP
ertr-142	39	6	mouth	mouth	NOUN
ertr-142	39	7	in	in	ADP
ertr-142	39	8	the	the	DET
ertr-142	39	9	tourism	tourism	NOUN
ertr-142	39	10	industry	industry	NOUN
ertr-142	39	11	ewom	ewom	NOUN
ertr-142	39	12	has	have	AUX
ertr-142	39	13	become	become	VERB
ertr-142	39	14	an	an	DET
ertr-142	39	15	important	important	ADJ
ertr-142	39	16	attribute	attribute	NOUN
ertr-142	39	17	for	for	ADP
ertr-142	39	18	business	business	NOUN
ertr-142	39	19	success	success	NOUN
ertr-142	39	20	since	since	SCONJ
ertr-142	39	21	the	the	DET
ertr-142	39	22	worldwide	worldwide	ADJ
ertr-142	39	23	adoption	adoption	NOUN
ertr-142	39	24	of	of	ADP
ertr-142	39	25	internet	internet	NOUN
ertr-142	39	26	technologies	technology	NOUN
ertr-142	39	27	.	.	PUNCT
ertr-142	40	1	in	in	ADP
ertr-142	40	2	the	the	DET
ertr-142	40	3	travel	travel	NOUN
ertr-142	40	4	industry	industry	NOUN
ertr-142	40	5	,	,	PUNCT
ertr-142	40	6	travelers	traveler	NOUN
ertr-142	40	7	search	search	VERB
ertr-142	40	8	the	the	DET
ertr-142	40	9	internet	internet	NOUN
ertr-142	40	10	to	to	PART
ertr-142	40	11	find	find	VERB
ertr-142	40	12	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	40	13	e	e	NOUN
ertr-142	40	14	-	-	NOUN
ertr-142	40	15	review	review	NOUN
ertr-142	40	16	of	of	ADP
ertr-142	40	17	tourism	tourism	NOUN
ertr-142	40	18	research	research	NOUN
ertr-142	40	19	(	(	PUNCT
ertr-142	40	20	ertr	ertr	NOUN
ertr-142	40	21	)	)	PUNCT
ertr-142	40	22	,	,	PUNCT
ertr-142	40	23	vol	vol	NOUN
ertr-142	40	24	.	.	PROPN
ertr-142	41	1	14	14	NUM
ertr-142	41	2	,	,	PUNCT
ertr-142	42	1	no	no	INTJ
ertr-142	42	2	.	.	NOUN
ertr-142	43	1	5/6	5/6	NUM
ertr-142	43	2	,	,	PUNCT
ertr-142	43	3	2017	2017	NUM
ertr-142	43	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	43	5	217	217	NUM
ertr-142	43	6	information	information	NOUN
ertr-142	43	7	about	about	ADP
ertr-142	43	8	hotels	hotel	NOUN
ertr-142	43	9	and	and	CCONJ
ertr-142	43	10	travel	travel	NOUN
ertr-142	43	11	destinations	destination	NOUN
ertr-142	43	12	.	.	PUNCT
ertr-142	44	1	tripadvisor.com	tripadvisor.com	X
ertr-142	44	2	(	(	PUNCT
ertr-142	44	3	2011	2011	NUM
ertr-142	44	4	:	:	PUNCT
ertr-142	44	5	cited	cite	VERB
ertr-142	44	6	in	in	ADP
ertr-142	44	7	julilvand	julilvand	PROPN
ertr-142	44	8	,	,	PUNCT
ertr-142	44	9	ebrahimi	ebrahimi	PROPN
ertr-142	44	10	,	,	PUNCT
ertr-142	44	11	&	&	CCONJ
ertr-142	44	12	samiei	samiei	PROPN
ertr-142	44	13	,	,	PUNCT
ertr-142	44	14	2013	2013	NUM
ertr-142	44	15	)	)	PUNCT
ertr-142	44	16	revealed	reveal	VERB
ertr-142	44	17	hundreds	hundred	NOUN
ertr-142	44	18	of	of	ADP
ertr-142	44	19	millions	million	NOUN
ertr-142	44	20	of	of	ADP
ertr-142	44	21	potential	potential	ADJ
ertr-142	44	22	travelers	traveler	NOUN
ertr-142	44	23	consulting	consult	VERB
ertr-142	44	24	online	online	ADJ
ertr-142	44	25	reviews	review	NOUN
ertr-142	44	26	as	as	ADP
ertr-142	44	27	a	a	DET
ertr-142	44	28	source	source	NOUN
ertr-142	44	29	of	of	ADP
ertr-142	44	30	information	information	NOUN
ertr-142	44	31	each	each	DET
ertr-142	44	32	year	year	NOUN
ertr-142	44	33	,	,	PUNCT
ertr-142	44	34	and	and	CCONJ
ertr-142	44	35	84	84	NUM
ertr-142	44	36	%	%	NOUN
ertr-142	44	37	booked	book	VERB
ertr-142	44	38	hotel	hotel	NOUN
ertr-142	44	39	reservations	reservation	NOUN
ertr-142	44	40	by	by	ADP
ertr-142	44	41	reading	read	VERB
ertr-142	44	42	reviews	review	NOUN
ertr-142	44	43	(	(	PUNCT
ertr-142	44	44	travelindustrywire.com	travelindustrywire.com	X
ertr-142	44	45	,	,	PUNCT
ertr-142	44	46	2007	2007	NUM
ertr-142	44	47	:	:	PUNCT
ertr-142	44	48	cited	cite	VERB
ertr-142	44	49	in	in	ADP
ertr-142	44	50	julilvand	julilvand	PROPN
ertr-142	44	51	et	et	PROPN
ertr-142	44	52	al	al	PROPN
ertr-142	44	53	.	.	PROPN
ertr-142	44	54	,	,	PUNCT
ertr-142	44	55	2013	2013	NUM
ertr-142	44	56	)	)	PUNCT
ertr-142	44	57	.	.	PUNCT
ertr-142	45	1	ewom	ewom	NOUN
ertr-142	45	2	communication	communication	NOUN
ertr-142	45	3	can	can	AUX
ertr-142	45	4	be	be	AUX
ertr-142	45	5	any	any	DET
ertr-142	45	6	positive	positive	ADJ
ertr-142	45	7	or	or	CCONJ
ertr-142	45	8	negative	negative	ADJ
ertr-142	45	9	statement	statement	NOUN
ertr-142	45	10	from	from	ADP
ertr-142	45	11	potential	potential	ADJ
ertr-142	45	12	or	or	CCONJ
ertr-142	45	13	former	former	ADJ
ertr-142	45	14	customers	customer	NOUN
ertr-142	45	15	about	about	ADP
ertr-142	45	16	the	the	DET
ertr-142	45	17	products	product	NOUN
ertr-142	45	18	and	and	CCONJ
ertr-142	45	19	service	service	NOUN
ertr-142	45	20	of	of	ADP
ertr-142	45	21	companies	company	NOUN
ertr-142	45	22	on	on	ADP
ertr-142	45	23	the	the	DET
ertr-142	45	24	internet	internet	NOUN
ertr-142	45	25	(	(	PUNCT
ertr-142	45	26	jalilvand	jalilvand	PROPN
ertr-142	45	27	&	&	CCONJ
ertr-142	45	28	samiei	samiei	PROPN
ertr-142	45	29	,	,	PUNCT
ertr-142	45	30	2012	2012	NUM
ertr-142	45	31	)	)	PUNCT
ertr-142	45	32	.	.	PUNCT
ertr-142	46	1	information	information	NOUN
ertr-142	46	2	published	publish	VERB
ertr-142	46	3	online	online	ADV
ertr-142	46	4	is	be	AUX
ertr-142	46	5	considered	consider	VERB
ertr-142	46	6	as	as	ADP
ertr-142	46	7	a	a	DET
ertr-142	46	8	source	source	NOUN
ertr-142	46	9	of	of	ADP
ertr-142	46	10	data	datum	NOUN
ertr-142	46	11	that	that	PRON
ertr-142	46	12	influences	influence	VERB
ertr-142	46	13	tourists	tourist	NOUN
ertr-142	46	14	’	'	PUNCT
ertr-142	46	15	travel	travel	NOUN
ertr-142	46	16	intention	intention	NOUN
ertr-142	46	17	and	and	CCONJ
ertr-142	46	18	choice	choice	NOUN
ertr-142	46	19	of	of	ADP
ertr-142	46	20	destination	destination	NOUN
ertr-142	46	21	(	(	PUNCT
ertr-142	46	22	soderlund	soderlund	PROPN
ertr-142	46	23	&	&	CCONJ
ertr-142	46	24	rosengren	rosengren	PROPN
ertr-142	46	25	,	,	PUNCT
ertr-142	46	26	2007	2007	NUM
ertr-142	46	27	)	)	PUNCT
ertr-142	46	28	.	.	PUNCT
ertr-142	47	1	schindler	schindler	PROPN
ertr-142	47	2	and	and	CCONJ
ertr-142	47	3	bickart	bickart	PROPN
ertr-142	47	4	(	(	PUNCT
ertr-142	47	5	2005	2005	NUM
ertr-142	47	6	)	)	PUNCT
ertr-142	47	7	conducted	conduct	VERB
ertr-142	47	8	a	a	DET
ertr-142	47	9	study	study	NOUN
ertr-142	47	10	on	on	ADP
ertr-142	47	11	a	a	DET
ertr-142	47	12	sample	sample	NOUN
ertr-142	47	13	of	of	ADP
ertr-142	47	14	frequent	frequent	ADJ
ertr-142	47	15	internet	internet	NOUN
ertr-142	47	16	shoppers	shopper	NOUN
ertr-142	47	17	and	and	CCONJ
ertr-142	47	18	found	find	VERB
ertr-142	47	19	that	that	SCONJ
ertr-142	47	20	the	the	DET
ertr-142	47	21	reasons	reason	NOUN
ertr-142	47	22	why	why	SCONJ
ertr-142	47	23	people	people	NOUN
ertr-142	47	24	read	read	VERB
ertr-142	47	25	information	information	NOUN
ertr-142	47	26	from	from	ADP
ertr-142	47	27	the	the	DET
ertr-142	47	28	internet	internet	NOUN
ertr-142	47	29	are	be	AUX
ertr-142	47	30	to	to	PART
ertr-142	47	31	gather	gather	VERB
ertr-142	47	32	information	information	NOUN
ertr-142	47	33	about	about	ADP
ertr-142	47	34	products	product	NOUN
ertr-142	47	35	and	and	CCONJ
ertr-142	47	36	services	service	NOUN
ertr-142	47	37	and	and	CCONJ
ertr-142	47	38	to	to	PART
ertr-142	47	39	consult	consult	VERB
ertr-142	47	40	a	a	DET
ertr-142	47	41	wide	wide	ADJ
ertr-142	47	42	audience	audience	NOUN
ertr-142	47	43	before	before	ADP
ertr-142	47	44	making	make	VERB
ertr-142	47	45	a	a	DET
ertr-142	47	46	decision	decision	NOUN
ertr-142	47	47	.	.	PUNCT
ertr-142	48	1	although	although	SCONJ
ertr-142	48	2	some	some	PRON
ertr-142	48	3	of	of	ADP
ertr-142	48	4	them	they	PRON
ertr-142	48	5	may	may	AUX
ertr-142	48	6	search	search	VERB
ertr-142	48	7	information	information	NOUN
ertr-142	48	8	for	for	ADP
ertr-142	48	9	fun	fun	NOUN
ertr-142	48	10	,	,	PUNCT
ertr-142	48	11	it	it	PRON
ertr-142	48	12	can	can	AUX
ertr-142	48	13	influence	influence	VERB
ertr-142	48	14	their	their	PRON
ertr-142	48	15	future	future	ADJ
ertr-142	48	16	purchase	purchase	NOUN
ertr-142	48	17	too	too	ADV
ertr-142	48	18	.	.	PUNCT
ertr-142	49	1	many	many	ADJ
ertr-142	49	2	researchers	researcher	NOUN
ertr-142	49	3	have	have	AUX
ertr-142	49	4	attempted	attempt	VERB
ertr-142	49	5	to	to	PART
ertr-142	49	6	analyze	analyze	VERB
ertr-142	49	7	and	and	CCONJ
ertr-142	49	8	understand	understand	VERB
ertr-142	49	9	online	online	ADJ
ertr-142	49	10	traveler	traveler	NOUN
ertr-142	49	11	reviews	review	NOUN
ertr-142	49	12	(	(	PUNCT
ertr-142	49	13	julilvand	julilvand	PROPN
ertr-142	49	14	&	&	CCONJ
ertr-142	49	15	samiei	samiei	PROPN
ertr-142	49	16	,	,	PUNCT
ertr-142	49	17	2012	2012	NUM
ertr-142	49	18	;	;	PUNCT
ertr-142	49	19	sparks	spark	NOUN
ertr-142	49	20	&	&	CCONJ
ertr-142	49	21	browning	browning	NOUN
ertr-142	49	22	,	,	PUNCT
ertr-142	49	23	2011	2011	NUM
ertr-142	49	24	;	;	PUNCT
ertr-142	49	25	lui	lui	X
ertr-142	49	26	&	&	CCONJ
ertr-142	49	27	zhang	zhang	PROPN
ertr-142	49	28	,	,	PUNCT
ertr-142	49	29	2014	2014	NUM
ertr-142	49	30	;	;	PUNCT
ertr-142	49	31	qi	qi	PROPN
ertr-142	49	32	,	,	PUNCT
ertr-142	49	33	law	law	NOUN
ertr-142	49	34	,	,	PUNCT
ertr-142	49	35	&	&	CCONJ
ertr-142	49	36	buhalis	buhalis	PROPN
ertr-142	49	37	,	,	PUNCT
ertr-142	49	38	2013	2013	NUM
ertr-142	49	39	)	)	PUNCT
ertr-142	49	40	.	.	PUNCT
ertr-142	50	1	julilvand	julilvand	PROPN
ertr-142	50	2	and	and	CCONJ
ertr-142	50	3	samiei	samiei	PROPN
ertr-142	50	4	(	(	PUNCT
ertr-142	50	5	2012	2012	NUM
ertr-142	50	6	)	)	PUNCT
ertr-142	50	7	examined	examine	VERB
ertr-142	50	8	the	the	DET
ertr-142	50	9	structural	structural	ADJ
ertr-142	50	10	relationships	relationship	NOUN
ertr-142	50	11	of	of	ADP
ertr-142	50	12	ewom	ewom	NOUN
ertr-142	50	13	in	in	ADP
ertr-142	50	14	iran	iran	PROPN
ertr-142	50	15	and	and	CCONJ
ertr-142	50	16	found	find	VERB
ertr-142	50	17	that	that	SCONJ
ertr-142	50	18	ewom	ewom	NOUN
ertr-142	50	19	impacted	impact	VERB
ertr-142	50	20	destination	destination	NOUN
ertr-142	50	21	images	image	NOUN
ertr-142	50	22	,	,	PUNCT
ertr-142	50	23	tourist	tourist	NOUN
ertr-142	50	24	attitudes	attitude	NOUN
ertr-142	50	25	toward	toward	ADP
ertr-142	50	26	destinations	destination	NOUN
ertr-142	50	27	and	and	CCONJ
ertr-142	50	28	travel	travel	NOUN
ertr-142	50	29	intentions	intention	NOUN
ertr-142	50	30	.	.	PUNCT
ertr-142	51	1	customer	customer	NOUN
ertr-142	51	2	complaints	complaint	NOUN
ertr-142	51	3	and	and	CCONJ
ertr-142	51	4	online	online	ADJ
ertr-142	51	5	customer	customer	NOUN
ertr-142	51	6	complaints	complaint	NOUN
ertr-142	51	7	about	about	ADP
ertr-142	51	8	hotels	hotel	NOUN
ertr-142	51	9	customer	customer	NOUN
ertr-142	51	10	complaints	complaint	NOUN
ertr-142	51	11	are	be	AUX
ertr-142	51	12	a	a	DET
ertr-142	51	13	major	major	ADJ
ertr-142	51	14	indicator	indicator	NOUN
ertr-142	51	15	of	of	ADP
ertr-142	51	16	customer	customer	NOUN
ertr-142	51	17	dissatisfaction	dissatisfaction	NOUN
ertr-142	51	18	,	,	PUNCT
ertr-142	51	19	and	and	CCONJ
ertr-142	51	20	negative	negative	ADJ
ertr-142	51	21	disconfirmed	disconfirme	VERB
ertr-142	51	22	expectations	expectation	NOUN
ertr-142	51	23	lead	lead	VERB
ertr-142	51	24	to	to	ADP
ertr-142	51	25	dissatisfaction	dissatisfaction	NOUN
ertr-142	51	26	(	(	PUNCT
ertr-142	51	27	oliver	oliver	ADV
ertr-142	51	28	,	,	PUNCT
ertr-142	51	29	1997	1997	NUM
ertr-142	51	30	)	)	PUNCT
ertr-142	51	31	.	.	PUNCT
ertr-142	52	1	dissonance	dissonance	NOUN
ertr-142	52	2	theory	theory	NOUN
ertr-142	52	3	can	can	AUX
ertr-142	52	4	explain	explain	VERB
ertr-142	52	5	causes	cause	NOUN
ertr-142	52	6	and	and	CCONJ
ertr-142	52	7	outcomes	outcome	NOUN
ertr-142	52	8	of	of	ADP
ertr-142	52	9	customer	customer	NOUN
ertr-142	52	10	complaint	complaint	NOUN
ertr-142	52	11	behavior	behavior	NOUN
ertr-142	52	12	.	.	PUNCT
ertr-142	53	1	disconfirmed	disconfirme	VERB
ertr-142	53	2	expectations	expectation	NOUN
ertr-142	53	3	bring	bring	VERB
ertr-142	53	4	a	a	DET
ertr-142	53	5	state	state	NOUN
ertr-142	53	6	of	of	ADP
ertr-142	53	7	dissonance	dissonance	NOUN
ertr-142	53	8	or	or	CCONJ
ertr-142	53	9	psychological	psychological	ADJ
ertr-142	53	10	discomfort	discomfort	NOUN
ertr-142	53	11	(	(	PUNCT
ertr-142	53	12	festinger	festinger	NOUN
ertr-142	53	13	,	,	PUNCT
ertr-142	53	14	1957	1957	NUM
ertr-142	53	15	)	)	PUNCT
ertr-142	53	16	.	.	PUNCT
ertr-142	54	1	while	while	SCONJ
ertr-142	54	2	hirschman	hirschman	NOUN
ertr-142	54	3	’s	’s	PART
ertr-142	54	4	(	(	PUNCT
ertr-142	54	5	1970	1970	NUM
ertr-142	54	6	)	)	PUNCT
ertr-142	54	7	theory	theory	NOUN
ertr-142	54	8	of	of	ADP
ertr-142	54	9	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	54	10	e	e	NOUN
ertr-142	54	11	-	-	NOUN
ertr-142	54	12	review	review	NOUN
ertr-142	54	13	of	of	ADP
ertr-142	54	14	tourism	tourism	NOUN
ertr-142	54	15	research	research	NOUN
ertr-142	54	16	(	(	PUNCT
ertr-142	54	17	ertr	ertr	NOUN
ertr-142	54	18	)	)	PUNCT
ertr-142	54	19	,	,	PUNCT
ertr-142	54	20	vol	vol	NOUN
ertr-142	54	21	.	.	PROPN
ertr-142	54	22	14	14	NUM
ertr-142	54	23	,	,	PUNCT
ertr-142	54	24	no	no	INTJ
ertr-142	54	25	.	.	NOUN
ertr-142	55	1	5/6	5/6	NUM
ertr-142	55	2	,	,	PUNCT
ertr-142	55	3	2017	2017	NUM
ertr-142	55	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	55	5	218	218	NUM
ertr-142	55	6	exit	exit	NOUN
ertr-142	55	7	,	,	PUNCT
ertr-142	55	8	voice	voice	NOUN
ertr-142	55	9	,	,	PUNCT
ertr-142	55	10	and	and	CCONJ
ertr-142	55	11	loyalty	loyalty	NOUN
ertr-142	55	12	points	point	VERB
ertr-142	55	13	out	out	ADP
ertr-142	55	14	that	that	SCONJ
ertr-142	55	15	complaint	complaint	NOUN
ertr-142	55	16	behavior	behavior	NOUN
ertr-142	55	17	relates	relate	VERB
ertr-142	55	18	to	to	ADP
ertr-142	55	19	the	the	DET
ertr-142	55	20	value	value	NOUN
ertr-142	55	21	of	of	ADP
ertr-142	55	22	voicing	voice	VERB
ertr-142	55	23	the	the	DET
ertr-142	55	24	complaint	complaint	NOUN
ertr-142	55	25	,	,	PUNCT
ertr-142	55	26	the	the	DET
ertr-142	55	27	probability	probability	NOUN
ertr-142	55	28	that	that	SCONJ
ertr-142	55	29	the	the	DET
ertr-142	55	30	complaint	complaint	NOUN
ertr-142	55	31	will	will	AUX
ertr-142	55	32	be	be	AUX
ertr-142	55	33	successful	successful	ADJ
ertr-142	55	34	,	,	PUNCT
ertr-142	55	35	as	as	ADV
ertr-142	55	36	well	well	ADV
ertr-142	55	37	as	as	ADP
ertr-142	55	38	the	the	DET
ertr-142	55	39	ability	ability	NOUN
ertr-142	55	40	and	and	CCONJ
ertr-142	55	41	willingness	willingness	NOUN
ertr-142	55	42	to	to	PART
ertr-142	55	43	take	take	VERB
ertr-142	55	44	up	up	ADP
ertr-142	55	45	the	the	DET
ertr-142	55	46	voice	voice	NOUN
ertr-142	55	47	.	.	PUNCT
ertr-142	56	1	complaint	complaint	NOUN
ertr-142	56	2	management	management	NOUN
ertr-142	56	3	is	be	AUX
ertr-142	56	4	an	an	DET
ertr-142	56	5	essential	essential	ADJ
ertr-142	56	6	task	task	NOUN
ertr-142	56	7	for	for	ADP
ertr-142	56	8	keeping	keep	VERB
ertr-142	56	9	regular	regular	ADJ
ertr-142	56	10	customers	customer	NOUN
ertr-142	56	11	as	as	ADV
ertr-142	56	12	well	well	ADV
ertr-142	56	13	as	as	ADP
ertr-142	56	14	encouraging	encourage	VERB
ertr-142	56	15	new	new	ADJ
ertr-142	56	16	customers	customer	NOUN
ertr-142	56	17	to	to	PART
ertr-142	56	18	use	use	VERB
ertr-142	56	19	the	the	DET
ertr-142	56	20	service	service	NOUN
ertr-142	56	21	(	(	PUNCT
ertr-142	56	22	lee	lee	PROPN
ertr-142	56	23	,	,	PUNCT
ertr-142	56	24	wang	wang	PROPN
ertr-142	56	25	,	,	PUNCT
ertr-142	56	26	&	&	CCONJ
ertr-142	56	27	trappey	trappey	PROPN
ertr-142	56	28	,	,	PUNCT
ertr-142	56	29	2014	2014	NUM
ertr-142	56	30	)	)	PUNCT
ertr-142	56	31	.	.	PUNCT
ertr-142	57	1	customer	customer	NOUN
ertr-142	57	2	complaints	complaint	NOUN
ertr-142	57	3	can	can	AUX
ertr-142	57	4	occur	occur	VERB
ertr-142	57	5	during	during	ADP
ertr-142	57	6	or	or	CCONJ
ertr-142	57	7	after	after	ADP
ertr-142	57	8	-	-	PUNCT
ertr-142	57	9	sales	sale	NOUN
ertr-142	57	10	service	service	NOUN
ertr-142	57	11	,	,	PUNCT
ertr-142	57	12	normally	normally	ADV
ertr-142	57	13	customers	customer	NOUN
ertr-142	57	14	complain	complain	VERB
ertr-142	57	15	about	about	ADP
ertr-142	57	16	the	the	DET
ertr-142	57	17	quality	quality	NOUN
ertr-142	57	18	of	of	ADP
ertr-142	57	19	products	product	NOUN
ertr-142	57	20	and	and	CCONJ
ertr-142	57	21	the	the	DET
ertr-142	57	22	service	service	NOUN
ertr-142	57	23	staff	staff	NOUN
ertr-142	57	24	(	(	PUNCT
ertr-142	57	25	crie	crie	PROPN
ertr-142	57	26	,	,	PUNCT
ertr-142	57	27	2003	2003	NUM
ertr-142	57	28	)	)	PUNCT
ertr-142	57	29	.	.	PUNCT
ertr-142	58	1	customer	customer	NOUN
ertr-142	58	2	complaints	complaint	NOUN
ertr-142	58	3	provide	provide	VERB
ertr-142	58	4	destination	destination	NOUN
ertr-142	58	5	/	/	SYM
ertr-142	58	6	hotel	hotel	NOUN
ertr-142	58	7	managers	manager	NOUN
ertr-142	58	8	opportunities	opportunity	NOUN
ertr-142	58	9	to	to	PART
ertr-142	58	10	improve	improve	VERB
ertr-142	58	11	their	their	PRON
ertr-142	58	12	service	service	NOUN
ertr-142	58	13	management	management	NOUN
ertr-142	58	14	(	(	PUNCT
ertr-142	58	15	huang	huang	PROPN
ertr-142	58	16	,	,	PUNCT
ertr-142	58	17	huang	huang	PROPN
ertr-142	58	18	&	&	CCONJ
ertr-142	58	19	wu	wu	PROPN
ertr-142	58	20	,	,	PUNCT
ertr-142	58	21	1996	1996	NUM
ertr-142	58	22	)	)	PUNCT
ertr-142	58	23	.	.	PUNCT
ertr-142	59	1	however	however	ADV
ertr-142	59	2	,	,	PUNCT
ertr-142	59	3	failure	failure	NOUN
ertr-142	59	4	to	to	PART
ertr-142	59	5	solve	solve	VERB
ertr-142	59	6	their	their	PRON
ertr-142	59	7	complaints	complaint	NOUN
ertr-142	59	8	,	,	PUNCT
ertr-142	59	9	their	their	PRON
ertr-142	59	10	negative	negative	ADJ
ertr-142	59	11	word	word	NOUN
ertr-142	59	12	-	-	PUNCT
ertr-142	59	13	of	of	ADP
ertr-142	59	14	-	-	PUNCT
ertr-142	59	15	mouth	mouth	NOUN
ertr-142	59	16	can	can	AUX
ertr-142	59	17	have	have	VERB
ertr-142	59	18	catastrophic	catastrophic	ADJ
ertr-142	59	19	effects	effect	NOUN
ertr-142	59	20	on	on	ADP
ertr-142	59	21	the	the	DET
ertr-142	59	22	hotels	hotel	NOUN
ertr-142	59	23	’	’	PART
ertr-142	59	24	reputations	reputation	NOUN
ertr-142	59	25	and	and	CCONJ
ertr-142	59	26	profitability	profitability	NOUN
ertr-142	59	27	(	(	PUNCT
ertr-142	59	28	yuksel	yuksel	ADJ
ertr-142	59	29	,	,	PUNCT
ertr-142	59	30	kilinc	kilinc	PROPN
ertr-142	59	31	,	,	PUNCT
ertr-142	59	32	&	&	CCONJ
ertr-142	59	33	yuksel	yuksel	ADJ
ertr-142	59	34	,	,	PUNCT
ertr-142	59	35	2006	2006	NUM
ertr-142	59	36	)	)	PUNCT
ertr-142	59	37	.	.	PUNCT
ertr-142	60	1	numkung	numkung	PROPN
ertr-142	60	2	,	,	PUNCT
ertr-142	60	3	jang	jang	PROPN
ertr-142	60	4	,	,	PUNCT
ertr-142	60	5	and	and	CCONJ
ertr-142	60	6	choi	choi	NOUN
ertr-142	60	7	(	(	PUNCT
ertr-142	60	8	2011	2011	NUM
ertr-142	60	9	)	)	PUNCT
ertr-142	60	10	studied	study	VERB
ertr-142	60	11	customer	customer	NOUN
ertr-142	60	12	complaints	complaint	NOUN
ertr-142	60	13	in	in	ADP
ertr-142	60	14	restaurants	restaurant	NOUN
ertr-142	60	15	by	by	ADP
ertr-142	60	16	collecting	collect	VERB
ertr-142	60	17	289	289	NUM
ertr-142	60	18	questionnaires	questionnaire	NOUN
ertr-142	60	19	in	in	ADP
ertr-142	60	20	the	the	DET
ertr-142	60	21	usa	usa	PROPN
ertr-142	60	22	and	and	CCONJ
ertr-142	60	23	found	find	VERB
ertr-142	60	24	that	that	SCONJ
ertr-142	60	25	customers	customer	NOUN
ertr-142	60	26	may	may	AUX
ertr-142	60	27	complain	complain	VERB
ertr-142	60	28	at	at	ADP
ertr-142	60	29	any	any	DET
ertr-142	60	30	service	service	NOUN
ertr-142	60	31	stage	stage	NOUN
ertr-142	60	32	.	.	PUNCT
ertr-142	61	1	in	in	ADP
ertr-142	61	2	any	any	DET
ertr-142	61	3	service	service	NOUN
ertr-142	61	4	failure	failure	NOUN
ertr-142	61	5	,	,	PUNCT
ertr-142	61	6	loyal	loyal	ADJ
ertr-142	61	7	customers	customer	NOUN
ertr-142	61	8	showed	show	VERB
ertr-142	61	9	a	a	DET
ertr-142	61	10	significantly	significantly	ADV
ertr-142	61	11	higher	high	ADJ
ertr-142	61	12	willingness	willingness	NOUN
ertr-142	61	13	to	to	PART
ertr-142	61	14	complain	complain	VERB
ertr-142	61	15	than	than	ADP
ertr-142	61	16	less	less	ADV
ertr-142	61	17	loyal	loyal	ADJ
ertr-142	61	18	customers	customer	NOUN
ertr-142	61	19	.	.	PUNCT
ertr-142	62	1	ro	ro	PROPN
ertr-142	62	2	and	and	CCONJ
ertr-142	62	3	wong	wong	PROPN
ertr-142	62	4	(	(	PUNCT
ertr-142	62	5	2012	2012	NUM
ertr-142	62	6	)	)	PUNCT
ertr-142	62	7	conducted	conduct	VERB
ertr-142	62	8	a	a	DET
ertr-142	62	9	study	study	NOUN
ertr-142	62	10	interviewing	interview	VERB
ertr-142	62	11	students	student	NOUN
ertr-142	62	12	at	at	ADP
ertr-142	62	13	a	a	DET
ertr-142	62	14	university	university	NOUN
ertr-142	62	15	located	locate	VERB
ertr-142	62	16	in	in	ADP
ertr-142	62	17	the	the	DET
ertr-142	62	18	southeast	southeast	ADJ
ertr-142	62	19	region	region	NOUN
ertr-142	62	20	of	of	ADP
ertr-142	62	21	the	the	DET
ertr-142	62	22	usa	usa	PROPN
ertr-142	62	23	,	,	PUNCT
ertr-142	62	24	which	which	PRON
ertr-142	62	25	showed	show	VERB
ertr-142	62	26	that	that	SCONJ
ertr-142	62	27	58	58	NUM
ertr-142	62	28	%	%	NOUN
ertr-142	62	29	of	of	ADP
ertr-142	62	30	customers	customer	NOUN
ertr-142	62	31	complain	complain	VERB
ertr-142	62	32	about	about	ADP
ertr-142	62	33	products	product	NOUN
ertr-142	62	34	,	,	PUNCT
ertr-142	62	35	31	31	NUM
ertr-142	62	36	%	%	NOUN
ertr-142	62	37	complain	complain	VERB
ertr-142	62	38	about	about	ADP
ertr-142	62	39	service	service	NOUN
ertr-142	62	40	,	,	PUNCT
ertr-142	62	41	and	and	CCONJ
ertr-142	62	42	11	11	NUM
ertr-142	62	43	%	%	NOUN
ertr-142	62	44	complain	complain	VERB
ertr-142	62	45	about	about	ADP
ertr-142	62	46	both	both	DET
ertr-142	62	47	products	product	NOUN
ertr-142	62	48	and	and	CCONJ
ertr-142	62	49	service	service	NOUN
ertr-142	62	50	.	.	PUNCT
ertr-142	63	1	in	in	ADP
ertr-142	63	2	hotels	hotel	NOUN
ertr-142	63	3	,	,	PUNCT
ertr-142	63	4	products	product	NOUN
ertr-142	63	5	and	and	CCONJ
ertr-142	63	6	service	service	NOUN
ertr-142	63	7	are	be	AUX
ertr-142	63	8	inseparable	inseparable	ADJ
ertr-142	63	9	,	,	PUNCT
ertr-142	63	10	46	46	NUM
ertr-142	63	11	%	%	NOUN
ertr-142	63	12	of	of	ADP
ertr-142	63	13	customers	customer	NOUN
ertr-142	63	14	complained	complain	VERB
ertr-142	63	15	about	about	ADP
ertr-142	63	16	hotel	hotel	NOUN
ertr-142	63	17	products	product	NOUN
ertr-142	63	18	and	and	CCONJ
ertr-142	63	19	43	43	NUM
ertr-142	63	20	%	%	NOUN
ertr-142	63	21	about	about	ADP
ertr-142	63	22	service	service	NOUN
ertr-142	63	23	,	,	PUNCT
ertr-142	63	24	whereas	whereas	SCONJ
ertr-142	63	25	in	in	ADP
ertr-142	63	26	restaurants	restaurant	NOUN
ertr-142	63	27	,	,	PUNCT
ertr-142	63	28	64	64	NUM
ertr-142	63	29	%	%	NOUN
ertr-142	63	30	complain	complain	VERB
ertr-142	63	31	about	about	ADP
ertr-142	63	32	products	product	NOUN
ertr-142	63	33	and	and	CCONJ
ertr-142	63	34	26	26	NUM
ertr-142	63	35	%	%	NOUN
ertr-142	63	36	about	about	ADP
ertr-142	63	37	service	service	NOUN
ertr-142	63	38	.	.	PUNCT
ertr-142	64	1	nevertheless	nevertheless	ADV
ertr-142	64	2	,	,	PUNCT
ertr-142	64	3	the	the	DET
ertr-142	64	4	researchers	researcher	NOUN
ertr-142	64	5	also	also	ADV
ertr-142	64	6	stated	state	VERB
ertr-142	64	7	that	that	SCONJ
ertr-142	64	8	customer	customer	NOUN
ertr-142	64	9	complaints	complaint	NOUN
ertr-142	64	10	sometimes	sometimes	ADV
ertr-142	64	11	are	be	AUX
ertr-142	64	12	based	base	VERB
ertr-142	64	13	on	on	ADP
ertr-142	64	14	evidence	evidence	NOUN
ertr-142	64	15	.	.	PUNCT
ertr-142	65	1	unclear	unclear	ADJ
ertr-142	65	2	evidence	evidence	NOUN
ertr-142	65	3	refers	refer	VERB
ertr-142	65	4	to	to	ADP
ertr-142	65	5	the	the	DET
ertr-142	65	6	employees	employee	NOUN
ertr-142	65	7	’	’	PART
ertr-142	65	8	beliefs	belief	NOUN
ertr-142	65	9	about	about	ADP
ertr-142	65	10	customer	customer	NOUN
ertr-142	65	11	engagement	engagement	NOUN
ertr-142	65	12	in	in	ADP
ertr-142	65	13	opportunistic	opportunistic	ADJ
ertr-142	65	14	complaints	complaint	NOUN
ertr-142	65	15	based	base	VERB
ertr-142	65	16	on	on	ADP
ertr-142	65	17	their	their	PRON
ertr-142	65	18	intuition	intuition	NOUN
ertr-142	65	19	,	,	PUNCT
ertr-142	65	20	circumstances	circumstance	NOUN
ertr-142	65	21	,	,	PUNCT
ertr-142	65	22	and	and	CCONJ
ertr-142	65	23	observations	observation	NOUN
ertr-142	65	24	of	of	ADP
ertr-142	65	25	customer	customer	NOUN
ertr-142	65	26	behavior	behavior	NOUN
ertr-142	65	27	.	.	PUNCT
ertr-142	66	1	for	for	ADP
ertr-142	66	2	example	example	NOUN
ertr-142	66	3	,	,	PUNCT
ertr-142	66	4	a	a	DET
ertr-142	66	5	customer	customer	NOUN
ertr-142	66	6	complained	complain	VERB
ertr-142	66	7	about	about	ADP
ertr-142	66	8	the	the	DET
ertr-142	66	9	noise	noise	NOUN
ertr-142	66	10	from	from	ADP
ertr-142	66	11	the	the	DET
ertr-142	66	12	room	room	NOUN
ertr-142	66	13	next	next	ADP
ertr-142	66	14	door	door	NOUN
ertr-142	66	15	,	,	PUNCT
ertr-142	66	16	but	but	CCONJ
ertr-142	66	17	the	the	DET
ertr-142	66	18	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	66	19	e	e	NOUN
ertr-142	66	20	-	-	NOUN
ertr-142	66	21	review	review	NOUN
ertr-142	66	22	of	of	ADP
ertr-142	66	23	tourism	tourism	NOUN
ertr-142	66	24	research	research	NOUN
ertr-142	66	25	(	(	PUNCT
ertr-142	66	26	ertr	ertr	NOUN
ertr-142	66	27	)	)	PUNCT
ertr-142	66	28	,	,	PUNCT
ertr-142	66	29	vol	vol	NOUN
ertr-142	66	30	.	.	PROPN
ertr-142	67	1	14	14	NUM
ertr-142	67	2	,	,	PUNCT
ertr-142	68	1	no	no	INTJ
ertr-142	68	2	.	.	NOUN
ertr-142	69	1	5/6	5/6	NUM
ertr-142	69	2	,	,	PUNCT
ertr-142	69	3	2017	2017	NUM
ertr-142	69	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	69	5	219	219	NUM
ertr-142	69	6	rooms	room	NOUN
ertr-142	69	7	around	around	ADP
ertr-142	69	8	the	the	DET
ertr-142	69	9	guest	guest	NOUN
ertr-142	69	10	’s	’s	PART
ertr-142	69	11	room	room	NOUN
ertr-142	69	12	were	be	AUX
ertr-142	69	13	vacant	vacant	ADJ
ertr-142	69	14	(	(	PUNCT
ertr-142	69	15	ro	ro	X
ertr-142	69	16	&	&	CCONJ
ertr-142	69	17	wong	wong	PROPN
ertr-142	69	18	,	,	PUNCT
ertr-142	69	19	2012	2012	NUM
ertr-142	69	20	)	)	PUNCT
ertr-142	69	21	.	.	PUNCT
ertr-142	70	1	assaf	assaf	PROPN
ertr-142	70	2	,	,	PUNCT
ertr-142	70	3	josiassen	josiassen	PROPN
ertr-142	70	4	,	,	PUNCT
ertr-142	70	5	cvelbar	cvelbar	NOUN
ertr-142	70	6	,	,	PUNCT
ertr-142	70	7	and	and	CCONJ
ertr-142	70	8	woo	woo	VERB
ertr-142	70	9	(	(	PUNCT
ertr-142	70	10	2015	2015	NUM
ertr-142	70	11	)	)	PUNCT
ertr-142	70	12	studied	study	VERB
ertr-142	70	13	the	the	DET
ertr-142	70	14	effects	effect	NOUN
ertr-142	70	15	of	of	ADP
ertr-142	70	16	customer	customer	NOUN
ertr-142	70	17	voice	voice	NOUN
ertr-142	70	18	on	on	ADP
ertr-142	70	19	hotel	hotel	NOUN
ertr-142	70	20	performance	performance	NOUN
ertr-142	70	21	and	and	CCONJ
ertr-142	70	22	stated	state	VERB
ertr-142	70	23	that	that	SCONJ
ertr-142	70	24	customer	customer	NOUN
ertr-142	70	25	complaints	complaint	NOUN
ertr-142	70	26	have	have	VERB
ertr-142	70	27	a	a	DET
ertr-142	70	28	stronger	strong	ADJ
ertr-142	70	29	impact	impact	NOUN
ertr-142	70	30	than	than	ADP
ertr-142	70	31	customer	customer	NOUN
ertr-142	70	32	satisfaction	satisfaction	NOUN
ertr-142	70	33	on	on	ADP
ertr-142	70	34	hotel	hotel	NOUN
ertr-142	70	35	performance	performance	NOUN
ertr-142	70	36	.	.	PUNCT
ertr-142	71	1	hotels	hotel	NOUN
ertr-142	71	2	should	should	AUX
ertr-142	71	3	gain	gain	VERB
ertr-142	71	4	more	more	ADV
ertr-142	71	5	from	from	ADP
ertr-142	71	6	investing	invest	VERB
ertr-142	71	7	in	in	ADP
ertr-142	71	8	lowering	lower	VERB
ertr-142	71	9	complaints	complaint	NOUN
ertr-142	71	10	rather	rather	ADV
ertr-142	71	11	than	than	ADP
ertr-142	71	12	investing	invest	VERB
ertr-142	71	13	in	in	ADP
ertr-142	71	14	customer	customer	NOUN
ertr-142	71	15	satisfaction	satisfaction	NOUN
ertr-142	71	16	.	.	PUNCT
ertr-142	72	1	however	however	ADV
ertr-142	72	2	,	,	PUNCT
ertr-142	72	3	managers	manager	NOUN
ertr-142	72	4	of	of	ADP
ertr-142	72	5	larger	large	ADJ
ertr-142	72	6	hotels	hotel	NOUN
ertr-142	72	7	should	should	AUX
ertr-142	72	8	allocate	allocate	VERB
ertr-142	72	9	resources	resource	NOUN
ertr-142	72	10	to	to	ADP
ertr-142	72	11	managing	manage	VERB
ertr-142	72	12	customer	customer	NOUN
ertr-142	72	13	satisfaction	satisfaction	NOUN
ertr-142	72	14	,	,	PUNCT
ertr-142	72	15	while	while	SCONJ
ertr-142	72	16	managers	manager	NOUN
ertr-142	72	17	of	of	ADP
ertr-142	72	18	small	small	ADJ
ertr-142	72	19	hotels	hotel	NOUN
ertr-142	72	20	should	should	AUX
ertr-142	72	21	minimize	minimize	VERB
ertr-142	72	22	customer	customer	NOUN
ertr-142	72	23	complains	complain	VERB
ertr-142	72	24	rather	rather	ADV
ertr-142	72	25	than	than	ADP
ertr-142	72	26	increase	increase	VERB
ertr-142	72	27	satisfaction	satisfaction	NOUN
ertr-142	72	28	.	.	PUNCT
ertr-142	73	1	for	for	ADP
ertr-142	73	2	online	online	ADJ
ertr-142	73	3	hotel	hotel	NOUN
ertr-142	73	4	customer	customer	NOUN
ertr-142	73	5	complaints	complaint	NOUN
ertr-142	73	6	,	,	PUNCT
ertr-142	73	7	lee	lee	PROPN
ertr-142	73	8	&	&	CCONJ
ertr-142	73	9	hu	hu	PROPN
ertr-142	73	10	(	(	PUNCT
ertr-142	73	11	2004	2004	NUM
ertr-142	73	12	)	)	PUNCT
ertr-142	73	13	analyzed	analyze	VERB
ertr-142	73	14	222	222	NUM
ertr-142	73	15	hotel	hotel	NOUN
ertr-142	73	16	customer	customer	NOUN
ertr-142	73	17	ecomplaints	ecomplaint	NOUN
ertr-142	73	18	from	from	ADP
ertr-142	73	19	an	an	DET
ertr-142	73	20	internet	internet	NOUN
ertr-142	73	21	complaint	complaint	NOUN
ertr-142	73	22	forum	forum	NOUN
ertr-142	73	23	and	and	CCONJ
ertr-142	73	24	found	find	VERB
ertr-142	73	25	complaints	complaint	NOUN
ertr-142	73	26	were	be	AUX
ertr-142	73	27	concerned	concern	VERB
ertr-142	73	28	with	with	ADP
ertr-142	73	29	service	service	NOUN
ertr-142	73	30	provided	provide	VERB
ertr-142	73	31	not	not	PART
ertr-142	73	32	agreed	agree	VERB
ertr-142	73	33	upon	upon	SCONJ
ertr-142	73	34	,	,	PUNCT
ertr-142	73	35	service	service	NOUN
ertr-142	73	36	declined	decline	VERB
ertr-142	73	37	in	in	ADP
ertr-142	73	38	quality	quality	NOUN
ertr-142	73	39	,	,	PUNCT
ertr-142	73	40	rude	rude	ADJ
ertr-142	73	41	staff	staff	NOUN
ertr-142	73	42	,	,	PUNCT
ertr-142	73	43	service	service	NOUN
ertr-142	73	44	never	never	ADV
ertr-142	73	45	provided	provide	VERB
ertr-142	73	46	,	,	PUNCT
ertr-142	73	47	overcharged	overcharge	VERB
ertr-142	73	48	,	,	PUNCT
ertr-142	73	49	misleading	misleading	ADJ
ertr-142	73	50	advertising	advertising	NOUN
ertr-142	73	51	,	,	PUNCT
ertr-142	73	52	unresponsive	unresponsive	ADJ
ertr-142	73	53	to	to	ADP
ertr-142	73	54	requests	request	NOUN
ertr-142	73	55	for	for	ADP
ertr-142	73	56	assistance	assistance	NOUN
ertr-142	73	57	,	,	PUNCT
ertr-142	73	58	staff	staff	NOUN
ertr-142	73	59	were	be	AUX
ertr-142	73	60	confused	confuse	VERB
ertr-142	73	61	/	/	SYM
ertr-142	73	62	inefficient	inefficient	ADJ
ertr-142	73	63	,	,	PUNCT
ertr-142	73	64	unexpected	unexpected	ADJ
ertr-142	73	65	/	/	SYM
ertr-142	73	66	hidden	hide	VERB
ertr-142	73	67	fees	fee	NOUN
ertr-142	73	68	,	,	PUNCT
ertr-142	73	69	refused	refuse	VERB
ertr-142	73	70	to	to	PART
ertr-142	73	71	adjust	adjust	VERB
ertr-142	73	72	fees	fee	NOUN
ertr-142	73	73	as	as	SCONJ
ertr-142	73	74	guaranteed	guarantee	VERB
ertr-142	73	75	,	,	PUNCT
ertr-142	73	76	refused	refuse	VERB
ertr-142	73	77	to	to	PART
ertr-142	73	78	honor	honor	VERB
ertr-142	73	79	cancellations	cancellation	NOUN
ertr-142	73	80	,	,	PUNCT
ertr-142	73	81	service	service	NOUN
ertr-142	73	82	stopped	stop	VERB
ertr-142	73	83	,	,	PUNCT
ertr-142	73	84	failed	fail	VERB
ertr-142	73	85	to	to	PART
ertr-142	73	86	credit	credit	VERB
ertr-142	73	87	promotional	promotional	ADJ
ertr-142	73	88	discounts	discount	NOUN
ertr-142	73	89	,	,	PUNCT
ertr-142	73	90	and	and	CCONJ
ertr-142	73	91	payment	payment	NOUN
ertr-142	73	92	was	be	AUX
ertr-142	73	93	not	not	PART
ertr-142	73	94	credited	credit	VERB
ertr-142	73	95	.	.	PUNCT
ertr-142	74	1	levy	levy	NOUN
ertr-142	74	2	,	,	PUNCT
ertr-142	74	3	duan	duan	PROPN
ertr-142	74	4	,	,	PUNCT
ertr-142	74	5	and	and	CCONJ
ertr-142	74	6	boo	boo	VERB
ertr-142	74	7	(	(	PUNCT
ertr-142	74	8	2013	2013	NUM
ertr-142	74	9	)	)	PUNCT
ertr-142	74	10	analyzed	analyze	VERB
ertr-142	74	11	online	online	ADJ
ertr-142	74	12	reviews	review	NOUN
ertr-142	74	13	and	and	CCONJ
ertr-142	74	14	responses	response	NOUN
ertr-142	74	15	of	of	ADP
ertr-142	74	16	one	one	NUM
ertr-142	74	17	-	-	PUNCT
ertr-142	74	18	star	star	NOUN
ertr-142	74	19	hotels	hotel	NOUN
ertr-142	74	20	in	in	ADP
ertr-142	74	21	the	the	DET
ertr-142	74	22	lodging	lodging	NOUN
ertr-142	74	23	market	market	NOUN
ertr-142	74	24	of	of	ADP
ertr-142	74	25	washington	washington	PROPN
ertr-142	74	26	,	,	PUNCT
ertr-142	74	27	d.c	d.c	PROPN
ertr-142	74	28	.	.	PROPN
ertr-142	74	29	and	and	CCONJ
ertr-142	74	30	found	find	VERB
ertr-142	74	31	the	the	DET
ertr-142	74	32	most	most	ADV
ertr-142	74	33	common	common	ADJ
ertr-142	74	34	complaints	complaint	NOUN
ertr-142	74	35	related	relate	VERB
ertr-142	74	36	to	to	ADP
ertr-142	74	37	front	front	ADJ
ertr-142	74	38	desk	desk	NOUN
ertr-142	74	39	staff	staff	NOUN
ertr-142	74	40	,	,	PUNCT
ertr-142	74	41	bathroom	bathroom	NOUN
ertr-142	74	42	issues	issue	NOUN
ertr-142	74	43	,	,	PUNCT
ertr-142	74	44	room	room	NOUN
ertr-142	74	45	cleanliness	cleanliness	NOUN
ertr-142	74	46	,	,	PUNCT
ertr-142	74	47	and	and	CCONJ
ertr-142	74	48	noise	noise	NOUN
ertr-142	74	49	issues	issue	NOUN
ertr-142	74	50	.	.	PUNCT
ertr-142	75	1	credibility	credibility	NOUN
ertr-142	75	2	of	of	ADP
ertr-142	75	3	online	online	ADJ
ertr-142	75	4	customer	customer	NOUN
ertr-142	75	5	reviews	review	NOUN
ertr-142	75	6	by	by	ADP
ertr-142	75	7	consuming	consume	VERB
ertr-142	75	8	information	information	NOUN
ertr-142	75	9	from	from	ADP
ertr-142	75	10	the	the	DET
ertr-142	75	11	internet	internet	NOUN
ertr-142	75	12	,	,	PUNCT
ertr-142	75	13	users	user	NOUN
ertr-142	75	14	should	should	AUX
ertr-142	75	15	account	account	VERB
ertr-142	75	16	for	for	ADP
ertr-142	75	17	some	some	DET
ertr-142	75	18	bias	bias	NOUN
ertr-142	75	19	from	from	ADP
ertr-142	75	20	the	the	DET
ertr-142	75	21	authors	author	NOUN
ertr-142	75	22	of	of	ADP
ertr-142	75	23	the	the	DET
ertr-142	75	24	information	information	NOUN
ertr-142	75	25	.	.	PUNCT
ertr-142	76	1	first	first	ADV
ertr-142	76	2	of	of	ADP
ertr-142	76	3	all	all	PRON
ertr-142	76	4	,	,	PUNCT
ertr-142	76	5	people	people	NOUN
ertr-142	76	6	who	who	PRON
ertr-142	76	7	post	post	VERB
ertr-142	76	8	information	information	NOUN
ertr-142	76	9	may	may	AUX
ertr-142	76	10	be	be	AUX
ertr-142	76	11	extremely	extremely	ADV
ertr-142	76	12	satisfied	satisfied	ADJ
ertr-142	76	13	or	or	CCONJ
ertr-142	76	14	extremely	extremely	ADV
ertr-142	76	15	dissatisfied	dissatisfied	ADJ
ertr-142	76	16	(	(	PUNCT
ertr-142	76	17	hu	hu	PROPN
ertr-142	76	18	,	,	PUNCT
ertr-142	76	19	pavlou	pavlou	NOUN
ertr-142	76	20	,	,	PUNCT
ertr-142	76	21	&	&	CCONJ
ertr-142	76	22	zhang	zhang	PROPN
ertr-142	76	23	,	,	PUNCT
ertr-142	76	24	2009	2009	NUM
ertr-142	76	25	)	)	PUNCT
ertr-142	76	26	.	.	PUNCT
ertr-142	77	1	secondly	secondly	ADV
ertr-142	77	2	,	,	PUNCT
ertr-142	77	3	sometimes	sometimes	ADV
ertr-142	77	4	only	only	ADV
ertr-142	77	5	consumers	consumer	NOUN
ertr-142	77	6	with	with	ADP
ertr-142	77	7	a	a	DET
ertr-142	77	8	favorable	favorable	ADJ
ertr-142	77	9	disposition	disposition	NOUN
ertr-142	77	10	towards	towards	ADP
ertr-142	77	11	a	a	DET
ertr-142	77	12	product	product	NOUN
ertr-142	77	13	or	or	CCONJ
ertr-142	77	14	service	service	NOUN
ertr-142	77	15	have	have	VERB
ertr-142	77	16	the	the	DET
ertr-142	77	17	opportunity	opportunity	NOUN
ertr-142	77	18	to	to	PART
ertr-142	77	19	write	write	VERB
ertr-142	77	20	a	a	DET
ertr-142	77	21	review	review	NOUN
ertr-142	77	22	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	77	23	e	e	NOUN
ertr-142	77	24	-	-	NOUN
ertr-142	77	25	review	review	NOUN
ertr-142	77	26	of	of	ADP
ertr-142	77	27	tourism	tourism	NOUN
ertr-142	77	28	research	research	NOUN
ertr-142	77	29	(	(	PUNCT
ertr-142	77	30	ertr	ertr	NOUN
ertr-142	77	31	)	)	PUNCT
ertr-142	77	32	,	,	PUNCT
ertr-142	77	33	vol	vol	NOUN
ertr-142	77	34	.	.	PROPN
ertr-142	78	1	14	14	NUM
ertr-142	78	2	,	,	PUNCT
ertr-142	79	1	no	no	INTJ
ertr-142	79	2	.	.	NOUN
ertr-142	80	1	5/6	5/6	NUM
ertr-142	80	2	,	,	PUNCT
ertr-142	80	3	2017	2017	NUM
ertr-142	80	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	80	5	220	220	NUM
ertr-142	80	6	(	(	PUNCT
ertr-142	80	7	hu	hu	PROPN
ertr-142	80	8	et	et	PROPN
ertr-142	80	9	al	al	PROPN
ertr-142	80	10	.	.	PROPN
ertr-142	80	11	,	,	PUNCT
ertr-142	80	12	2009	2009	NUM
ertr-142	80	13	)	)	PUNCT
ertr-142	80	14	.	.	PUNCT
ertr-142	81	1	third	third	ADV
ertr-142	81	2	,	,	PUNCT
ertr-142	81	3	it	it	PRON
ertr-142	81	4	is	be	AUX
ertr-142	81	5	possible	possible	ADJ
ertr-142	81	6	that	that	SCONJ
ertr-142	81	7	the	the	DET
ertr-142	81	8	people	people	NOUN
ertr-142	81	9	who	who	PRON
ertr-142	81	10	wrote	write	VERB
ertr-142	81	11	comments	comment	NOUN
ertr-142	81	12	about	about	ADP
ertr-142	81	13	products	product	NOUN
ertr-142	81	14	are	be	AUX
ertr-142	81	15	influenced	influence	VERB
ertr-142	81	16	by	by	ADP
ertr-142	81	17	factors	factor	NOUN
ertr-142	81	18	other	other	ADJ
ertr-142	81	19	than	than	ADP
ertr-142	81	20	objective	objective	ADJ
ertr-142	81	21	product	product	NOUN
ertr-142	81	22	quality	quality	NOUN
ertr-142	81	23	.	.	PUNCT
ertr-142	82	1	therefore	therefore	ADV
ertr-142	82	2	,	,	PUNCT
ertr-142	82	3	they	they	PRON
ertr-142	82	4	may	may	AUX
ertr-142	82	5	report	report	VERB
ertr-142	82	6	some	some	DET
ertr-142	82	7	bias	bias	NOUN
ertr-142	82	8	in	in	ADP
ertr-142	82	9	these	these	DET
ertr-142	82	10	reviews	review	NOUN
ertr-142	82	11	.	.	PUNCT
ertr-142	83	1	fourth	fourth	ADJ
ertr-142	83	2	,	,	PUNCT
ertr-142	83	3	some	some	DET
ertr-142	83	4	fake	fake	ADJ
ertr-142	83	5	information	information	NOUN
ertr-142	83	6	can	can	AUX
ertr-142	83	7	also	also	ADV
ertr-142	83	8	be	be	AUX
ertr-142	83	9	posted	post	VERB
ertr-142	83	10	by	by	ADP
ertr-142	83	11	competitors	competitor	NOUN
ertr-142	83	12	to	to	PART
ertr-142	83	13	damage	damage	VERB
ertr-142	83	14	the	the	DET
ertr-142	83	15	reputation	reputation	NOUN
ertr-142	83	16	of	of	ADP
ertr-142	83	17	the	the	DET
ertr-142	83	18	competition	competition	NOUN
ertr-142	83	19	(	(	PUNCT
ertr-142	83	20	dellarocas	dellarocas	PROPN
ertr-142	83	21	,	,	PUNCT
ertr-142	83	22	2006	2006	NUM
ertr-142	83	23	)	)	PUNCT
ertr-142	83	24	.	.	PUNCT
ertr-142	84	1	hence	hence	ADV
ertr-142	84	2	,	,	PUNCT
ertr-142	84	3	the	the	DET
ertr-142	84	4	people	people	NOUN
ertr-142	84	5	who	who	PRON
ertr-142	84	6	want	want	VERB
ertr-142	84	7	to	to	PART
ertr-142	84	8	gain	gain	VERB
ertr-142	84	9	information	information	NOUN
ertr-142	84	10	from	from	ADP
ertr-142	84	11	the	the	DET
ertr-142	84	12	internet	internet	NOUN
ertr-142	84	13	should	should	AUX
ertr-142	84	14	be	be	AUX
ertr-142	84	15	conscious	conscious	ADJ
ertr-142	84	16	of	of	ADP
ertr-142	84	17	this	this	DET
ertr-142	84	18	bias	bias	NOUN
ertr-142	84	19	and	and	CCONJ
ertr-142	84	20	filter	filter	VERB
ertr-142	84	21	the	the	DET
ertr-142	84	22	information	information	NOUN
ertr-142	84	23	(	(	PUNCT
ertr-142	84	24	banerjee	banerjee	PROPN
ertr-142	84	25	&	&	CCONJ
ertr-142	84	26	fuderberg	fuderberg	PROPN
ertr-142	84	27	,	,	PUNCT
ertr-142	84	28	2004	2004	NUM
ertr-142	84	29	)	)	PUNCT
ertr-142	84	30	.	.	PUNCT
ertr-142	85	1	the	the	DET
ertr-142	85	2	credibility	credibility	NOUN
ertr-142	85	3	of	of	ADP
ertr-142	85	4	online	online	ADJ
ertr-142	85	5	customer	customer	NOUN
ertr-142	85	6	reviews	review	NOUN
ertr-142	85	7	can	can	AUX
ertr-142	85	8	be	be	AUX
ertr-142	85	9	examined	examine	VERB
ertr-142	85	10	by	by	ADP
ertr-142	85	11	valence	valence	NOUN
ertr-142	85	12	and	and	CCONJ
ertr-142	85	13	intensity	intensity	NOUN
ertr-142	85	14	or	or	CCONJ
ertr-142	85	15	the	the	DET
ertr-142	85	16	quality	quality	NOUN
ertr-142	85	17	of	of	ADP
ertr-142	85	18	comments	comment	NOUN
ertr-142	85	19	(	(	PUNCT
ertr-142	85	20	mauri	mauri	NOUN
ertr-142	85	21	&	&	CCONJ
ertr-142	85	22	minazzi	minazzi	PROPN
ertr-142	85	23	,	,	PUNCT
ertr-142	85	24	2013	2013	NUM
ertr-142	85	25	)	)	PUNCT
ertr-142	85	26	.	.	PUNCT
ertr-142	86	1	valence	valence	NOUN
ertr-142	86	2	is	be	AUX
ertr-142	86	3	negative	negative	ADJ
ertr-142	86	4	and	and	CCONJ
ertr-142	86	5	positive	positive	ADJ
ertr-142	86	6	comments	comment	NOUN
ertr-142	86	7	,	,	PUNCT
ertr-142	86	8	and	and	CCONJ
ertr-142	86	9	balanced	balanced	ADJ
ertr-142	86	10	information	information	NOUN
ertr-142	86	11	is	be	AUX
ertr-142	86	12	considered	consider	VERB
ertr-142	86	13	more	more	ADV
ertr-142	86	14	credible	credible	ADJ
ertr-142	86	15	(	(	PUNCT
ertr-142	86	16	cheung	cheung	PROPN
ertr-142	86	17	et	et	PROPN
ertr-142	86	18	al	al	PROPN
ertr-142	86	19	.	.	PROPN
ertr-142	86	20	,	,	PUNCT
ertr-142	86	21	2009	2009	NUM
ertr-142	86	22	)	)	PUNCT
ertr-142	86	23	.	.	PUNCT
ertr-142	87	1	ye	ye	PRON
ertr-142	87	2	et	et	PROPN
ertr-142	87	3	al	al	PROPN
ertr-142	87	4	.	.	PROPN
ertr-142	88	1	(	(	PUNCT
ertr-142	88	2	2011	2011	NUM
ertr-142	88	3	)	)	PUNCT
ertr-142	88	4	reviewed	review	VERB
ertr-142	88	5	a	a	DET
ertr-142	88	6	major	major	ADJ
ertr-142	88	7	travel	travel	NOUN
ertr-142	88	8	agency	agency	NOUN
ertr-142	88	9	in	in	ADP
ertr-142	88	10	china	china	PROPN
ertr-142	88	11	and	and	CCONJ
ertr-142	88	12	found	find	VERB
ertr-142	88	13	that	that	SCONJ
ertr-142	88	14	the	the	DET
ertr-142	88	15	valence	valence	NOUN
ertr-142	88	16	of	of	ADP
ertr-142	88	17	travelers	traveler	NOUN
ertr-142	88	18	’	'	PUNCT
ertr-142	88	19	reviews	review	NOUN
ertr-142	88	20	has	have	VERB
ertr-142	88	21	a	a	DET
ertr-142	88	22	significant	significant	ADJ
ertr-142	88	23	impact	impact	NOUN
ertr-142	88	24	on	on	ADP
ertr-142	88	25	online	online	ADJ
ertr-142	88	26	sales	sale	NOUN
ertr-142	88	27	of	of	ADP
ertr-142	88	28	hotel	hotel	NOUN
ertr-142	88	29	rooms	room	NOUN
ertr-142	88	30	.	.	PUNCT
ertr-142	89	1	service	service	NOUN
ertr-142	89	2	quality	quality	NOUN
ertr-142	89	3	parasuraman	parasuraman	NOUN
ertr-142	89	4	,	,	PUNCT
ertr-142	89	5	zeithaml	zeithaml	PROPN
ertr-142	89	6	,	,	PUNCT
ertr-142	89	7	&	&	CCONJ
ertr-142	89	8	berry	berry	PROPN
ertr-142	89	9	(	(	PUNCT
ertr-142	89	10	1985	1985	NUM
ertr-142	89	11	)	)	PUNCT
ertr-142	89	12	defined	define	VERB
ertr-142	89	13	service	service	NOUN
ertr-142	89	14	quality	quality	NOUN
ertr-142	89	15	as	as	ADP
ertr-142	89	16	a	a	DET
ertr-142	89	17	gap	gap	NOUN
ertr-142	89	18	between	between	ADP
ertr-142	89	19	customer	customer	NOUN
ertr-142	89	20	expectations	expectation	NOUN
ertr-142	89	21	and	and	CCONJ
ertr-142	89	22	the	the	DET
ertr-142	89	23	actual	actual	ADJ
ertr-142	89	24	service	service	NOUN
ertr-142	89	25	received	receive	VERB
ertr-142	89	26	.	.	PUNCT
ertr-142	90	1	service	service	NOUN
ertr-142	90	2	quality	quality	NOUN
ertr-142	90	3	is	be	AUX
ertr-142	90	4	considered	consider	VERB
ertr-142	90	5	the	the	DET
ertr-142	90	6	lifeblood	lifeblood	NOUN
ertr-142	90	7	of	of	ADP
ertr-142	90	8	a	a	DET
ertr-142	90	9	hotel	hotel	NOUN
ertr-142	90	10	(	(	PUNCT
ertr-142	90	11	min	min	PROPN
ertr-142	90	12	&	&	CCONJ
ertr-142	90	13	min	min	PROPN
ertr-142	90	14	,	,	PUNCT
ertr-142	90	15	1996	1996	NUM
ertr-142	90	16	)	)	PUNCT
ertr-142	90	17	.	.	PUNCT
ertr-142	91	1	to	to	PART
ertr-142	91	2	improve	improve	VERB
ertr-142	91	3	service	service	NOUN
ertr-142	91	4	quality	quality	NOUN
ertr-142	91	5	,	,	PUNCT
ertr-142	91	6	narangajavana	narangajavana	PROPN
ertr-142	91	7	and	and	CCONJ
ertr-142	91	8	hu	hu	PROPN
ertr-142	91	9	(	(	PUNCT
ertr-142	91	10	2008	2008	NUM
ertr-142	91	11	)	)	PUNCT
ertr-142	91	12	indicated	indicate	VERB
ertr-142	91	13	four	four	NUM
ertr-142	91	14	aspects	aspect	NOUN
ertr-142	91	15	:	:	PUNCT
ertr-142	91	16	(	(	PUNCT
ertr-142	91	17	1	1	X
ertr-142	91	18	)	)	PUNCT
ertr-142	91	19	service	service	NOUN
ertr-142	91	20	delivery	delivery	NOUN
ertr-142	91	21	,	,	PUNCT
ertr-142	91	22	(	(	PUNCT
ertr-142	91	23	2	2	X
ertr-142	91	24	)	)	PUNCT
ertr-142	91	25	hotel	hotel	NOUN
ertr-142	91	26	employees	employee	NOUN
ertr-142	91	27	,	,	PUNCT
ertr-142	91	28	(	(	PUNCT
ertr-142	91	29	3	3	X
ertr-142	91	30	)	)	PUNCT
ertr-142	91	31	guest	guest	NOUN
ertr-142	91	32	amenities	amenity	NOUN
ertr-142	91	33	and	and	CCONJ
ertr-142	91	34	surroundings	surrounding	NOUN
ertr-142	91	35	,	,	PUNCT
ertr-142	91	36	and	and	CCONJ
ertr-142	91	37	(	(	PUNCT
ertr-142	91	38	4	4	X
ertr-142	91	39	)	)	PUNCT
ertr-142	91	40	prestige	prestige	NOUN
ertr-142	91	41	.	.	PUNCT
ertr-142	92	1	several	several	ADJ
ertr-142	92	2	researchers	researcher	NOUN
ertr-142	92	3	also	also	ADV
ertr-142	92	4	recommended	recommend	VERB
ertr-142	92	5	further	further	ADJ
ertr-142	92	6	aspects	aspect	NOUN
ertr-142	92	7	:	:	PUNCT
ertr-142	92	8	(	(	PUNCT
ertr-142	92	9	1	1	X
ertr-142	92	10	)	)	PUNCT
ertr-142	92	11	service	service	NOUN
ertr-142	92	12	quality	quality	NOUN
ertr-142	92	13	of	of	ADP
ertr-142	92	14	the	the	DET
ertr-142	92	15	reception	reception	NOUN
ertr-142	92	16	area	area	NOUN
ertr-142	92	17	,	,	PUNCT
ertr-142	92	18	rooms	room	NOUN
ertr-142	92	19	and	and	CCONJ
ertr-142	92	20	restaurant	restaurant	NOUN
ertr-142	92	21	,	,	PUNCT
ertr-142	92	22	(	(	PUNCT
ertr-142	92	23	2	2	X
ertr-142	92	24	)	)	PUNCT
ertr-142	92	25	techniques	technique	NOUN
ertr-142	92	26	of	of	ADP
ertr-142	92	27	employee	employee	NOUN
ertr-142	92	28	,	,	PUNCT
ertr-142	92	29	(	(	PUNCT
ertr-142	92	30	3	3	X
ertr-142	92	31	)	)	PUNCT
ertr-142	92	32	decoration	decoration	NOUN
ertr-142	92	33	and	and	CCONJ
ertr-142	92	34	atmosphere	atmosphere	NOUN
ertr-142	92	35	of	of	ADP
ertr-142	92	36	the	the	DET
ertr-142	92	37	lobby	lobby	NOUN
ertr-142	92	38	,	,	PUNCT
ertr-142	92	39	rooms	room	NOUN
ertr-142	92	40	and	and	CCONJ
ertr-142	92	41	restaurant	restaurant	NOUN
ertr-142	92	42	(	(	PUNCT
ertr-142	92	43	han	han	PROPN
ertr-142	92	44	,	,	PUNCT
ertr-142	92	45	back	back	ADV
ertr-142	92	46	,	,	PUNCT
ertr-142	92	47	&	&	CCONJ
ertr-142	92	48	barrett	barrett	PROPN
ertr-142	92	49	,	,	PUNCT
ertr-142	92	50	2009	2009	NUM
ertr-142	92	51	;	;	PUNCT
ertr-142	92	52	ryuet	ryuet	PROPN
ertr-142	92	53	et	et	PROPN
ertr-142	92	54	al	al	PROPN
ertr-142	92	55	.	.	PROPN
ertr-142	92	56	,	,	PUNCT
ertr-142	92	57	2008	2008	NUM
ertr-142	92	58	)	)	PUNCT
ertr-142	92	59	,	,	PUNCT
ertr-142	92	60	(	(	PUNCT
ertr-142	92	61	4	4	X
ertr-142	92	62	)	)	PUNCT
ertr-142	92	63	safety	safety	NOUN
ertr-142	92	64	of	of	ADP
ertr-142	92	65	rooms	room	NOUN
ertr-142	92	66	and	and	CCONJ
ertr-142	92	67	courtesy	courtesy	NOUN
ertr-142	92	68	of	of	ADP
ertr-142	92	69	attendants	attendant	NOUN
ertr-142	92	70	,	,	PUNCT
ertr-142	92	71	and	and	CCONJ
ertr-142	92	72	(	(	PUNCT
ertr-142	92	73	5	5	X
ertr-142	92	74	)	)	PUNCT
ertr-142	92	75	savor	savor	NOUN
ertr-142	92	76	and	and	CCONJ
ertr-142	92	77	variation	variation	NOUN
ertr-142	92	78	of	of	ADP
ertr-142	92	79	food	food	NOUN
ertr-142	92	80	(	(	PUNCT
ertr-142	92	81	6	6	NUM
ertr-142	92	82	)	)	PUNCT
ertr-142	92	83	decoration	decoration	NOUN
ertr-142	92	84	and	and	CCONJ
ertr-142	92	85	atmosphere	atmosphere	NOUN
ertr-142	92	86	of	of	ADP
ertr-142	92	87	the	the	DET
ertr-142	92	88	lobby	lobby	NOUN
ertr-142	92	89	,	,	PUNCT
ertr-142	92	90	rooms	room	NOUN
ertr-142	92	91	and	and	CCONJ
ertr-142	92	92	restaurant	restaurant	NOUN
ertr-142	92	93	(	(	PUNCT
ertr-142	92	94	han	han	PROPN
ertr-142	92	95	et	et	PROPN
ertr-142	92	96	al	al	PROPN
ertr-142	92	97	.	.	PROPN
ertr-142	92	98	,	,	PUNCT
ertr-142	92	99	2009	2009	NUM
ertr-142	92	100	)	)	PUNCT
ertr-142	92	101	.	.	PUNCT
ertr-142	93	1	therefore	therefore	ADV
ertr-142	93	2	,	,	PUNCT
ertr-142	93	3	this	this	DET
ertr-142	93	4	study	study	NOUN
ertr-142	93	5	examined	examine	VERB
ertr-142	93	6	customer	customer	NOUN
ertr-142	93	7	complaints	complaint	NOUN
ertr-142	93	8	not	not	PART
ertr-142	93	9	only	only	ADV
ertr-142	93	10	about	about	ADP
ertr-142	93	11	service	service	NOUN
ertr-142	93	12	staff	staff	NOUN
ertr-142	93	13	,	,	PUNCT
ertr-142	93	14	but	but	CCONJ
ertr-142	93	15	also	also	ADV
ertr-142	93	16	concerning	concern	VERB
ertr-142	93	17	all	all	DET
ertr-142	93	18	aspects	aspect	NOUN
ertr-142	93	19	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	93	20	e	e	NOUN
ertr-142	93	21	-	-	NOUN
ertr-142	93	22	review	review	NOUN
ertr-142	93	23	of	of	ADP
ertr-142	93	24	tourism	tourism	NOUN
ertr-142	93	25	research	research	NOUN
ertr-142	93	26	(	(	PUNCT
ertr-142	93	27	ertr	ertr	NOUN
ertr-142	93	28	)	)	PUNCT
ertr-142	93	29	,	,	PUNCT
ertr-142	93	30	vol	vol	NOUN
ertr-142	93	31	.	.	PROPN
ertr-142	94	1	14	14	NUM
ertr-142	94	2	,	,	PUNCT
ertr-142	95	1	no	no	INTJ
ertr-142	95	2	.	.	NOUN
ertr-142	96	1	5/6	5/6	NUM
ertr-142	96	2	,	,	PUNCT
ertr-142	96	3	2017	2017	NUM
ertr-142	96	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	96	5	221	221	NUM
ertr-142	96	6	as	as	SCONJ
ertr-142	96	7	mentioned	mention	VERB
ertr-142	96	8	in	in	ADP
ertr-142	96	9	the	the	DET
ertr-142	96	10	literature	literature	PROPN
ertr-142	96	11	review	review	PROPN
ertr-142	96	12	.	.	PUNCT
ertr-142	97	1	methodology	methodology	NOUN
ertr-142	97	2	tourism	tourism	NOUN
ertr-142	97	3	is	be	AUX
ertr-142	97	4	the	the	DET
ertr-142	97	5	largest	large	ADJ
ertr-142	97	6	industry	industry	NOUN
ertr-142	97	7	in	in	ADP
ertr-142	97	8	thailand	thailand	PROPN
ertr-142	97	9	.	.	PUNCT
ertr-142	98	1	one	one	NUM
ertr-142	98	2	of	of	ADP
ertr-142	98	3	the	the	DET
ertr-142	98	4	main	main	ADJ
ertr-142	98	5	tourist	tourist	NOUN
ertr-142	98	6	destinations	destination	NOUN
ertr-142	98	7	in	in	ADP
ertr-142	98	8	thailand	thailand	PROPN
ertr-142	98	9	is	be	AUX
ertr-142	98	10	pattaya	pattaya	NOUN
ertr-142	98	11	,	,	PUNCT
ertr-142	98	12	well	well	ADV
ertr-142	98	13	-	-	PUNCT
ertr-142	98	14	known	know	VERB
ertr-142	98	15	for	for	ADP
ertr-142	98	16	sun	sun	NOUN
ertr-142	98	17	,	,	PUNCT
ertr-142	98	18	sand	sand	NOUN
ertr-142	98	19	,	,	PUNCT
ertr-142	98	20	and	and	CCONJ
ertr-142	98	21	beaches	beach	NOUN
ertr-142	98	22	.	.	PUNCT
ertr-142	99	1	in	in	ADP
ertr-142	99	2	2013	2013	NUM
ertr-142	99	3	,	,	PUNCT
ertr-142	99	4	there	there	PRON
ertr-142	99	5	were	be	VERB
ertr-142	99	6	9.4	9.4	NUM
ertr-142	99	7	million	million	NUM
ertr-142	99	8	tourists	tourist	NOUN
ertr-142	99	9	to	to	ADP
ertr-142	99	10	pattaya	pattaya	NOUN
ertr-142	99	11	who	who	PRON
ertr-142	99	12	spent	spend	VERB
ertr-142	99	13	around	around	ADV
ertr-142	99	14	95,000	95,000	NUM
ertr-142	99	15	million	million	NUM
ertr-142	99	16	baht	baht	NOUN
ertr-142	99	17	or	or	CCONJ
ertr-142	99	18	us$3.166	us$3.166	ADJ
ertr-142	99	19	billion	billion	NUM
ertr-142	99	20	.	.	PUNCT
ertr-142	100	1	the	the	DET
ertr-142	100	2	majority	majority	NOUN
ertr-142	100	3	of	of	ADP
ertr-142	100	4	foreign	foreign	ADJ
ertr-142	100	5	tourists	tourist	NOUN
ertr-142	100	6	were	be	AUX
ertr-142	100	7	russians	russians	PROPN
ertr-142	100	8	and	and	CCONJ
ertr-142	100	9	chinese	chinese	PROPN
ertr-142	100	10	,	,	PUNCT
ertr-142	100	11	as	as	ADV
ertr-142	100	12	well	well	ADV
ertr-142	100	13	as	as	ADP
ertr-142	100	14	visitors	visitor	NOUN
ertr-142	100	15	from	from	ADP
ertr-142	100	16	the	the	DET
ertr-142	100	17	middle	middle	PROPN
ertr-142	100	18	east	east	PROPN
ertr-142	100	19	,	,	PUNCT
ertr-142	100	20	germany	germany	PROPN
ertr-142	100	21	,	,	PUNCT
ertr-142	100	22	india	india	PROPN
ertr-142	100	23	,	,	PUNCT
ertr-142	100	24	and	and	CCONJ
ertr-142	100	25	south	south	PROPN
ertr-142	100	26	korea	korea	PROPN
ertr-142	100	27	(	(	PUNCT
ertr-142	100	28	manageronline	manageronline	PROPN
ertr-142	100	29	,	,	PUNCT
ertr-142	100	30	2013	2013	NUM
ertr-142	100	31	)	)	PUNCT
ertr-142	100	32	.	.	PUNCT
ertr-142	101	1	thailand	thailand	PROPN
ertr-142	101	2	is	be	AUX
ertr-142	101	3	a	a	DET
ertr-142	101	4	significant	significant	ADJ
ertr-142	101	5	context	context	NOUN
ertr-142	101	6	for	for	ADP
ertr-142	101	7	the	the	DET
ertr-142	101	8	study	study	NOUN
ertr-142	101	9	of	of	ADP
ertr-142	101	10	hotels	hotel	NOUN
ertr-142	101	11	and	and	CCONJ
ertr-142	101	12	customer	customer	NOUN
ertr-142	101	13	complaints	complaint	NOUN
ertr-142	101	14	as	as	SCONJ
ertr-142	101	15	it	it	PRON
ertr-142	101	16	received	receive	VERB
ertr-142	101	17	the	the	DET
ertr-142	101	18	asian	asian	ADJ
ertr-142	101	19	destination	destination	NOUN
ertr-142	101	20	with	with	ADP
ertr-142	101	21	the	the	DET
ertr-142	101	22	highest	high	ADJ
ertr-142	101	23	client	client	NOUN
ertr-142	101	24	satisfaction	satisfaction	NOUN
ertr-142	101	25	award	award	NOUN
ertr-142	101	26	in	in	ADP
ertr-142	101	27	2014	2014	NUM
ertr-142	101	28	and	and	CCONJ
ertr-142	101	29	received	receive	VERB
ertr-142	101	30	five	five	NUM
ertr-142	101	31	awards	award	NOUN
ertr-142	101	32	from	from	ADP
ertr-142	101	33	travel	travel	PROPN
ertr-142	101	34	&	&	CCONJ
ertr-142	101	35	leisure	leisure	PROPN
ertr-142	101	36	india	india	PROPN
ertr-142	101	37	&	&	CCONJ
ertr-142	101	38	south	south	PROPN
ertr-142	101	39	asia	asia	PROPN
ertr-142	101	40	in	in	ADP
ertr-142	101	41	2014	2014	NUM
ertr-142	101	42	for	for	ADP
ertr-142	101	43	best	good	ADJ
ertr-142	101	44	country	country	NOUN
ertr-142	101	45	,	,	PUNCT
ertr-142	101	46	best	good	ADJ
ertr-142	101	47	wedding	wedding	NOUN
ertr-142	101	48	destination	destination	NOUN
ertr-142	101	49	,	,	PUNCT
ertr-142	101	50	best	good	ADJ
ertr-142	101	51	capital	capital	NOUN
ertr-142	101	52	city	city	NOUN
ertr-142	101	53	,	,	PUNCT
ertr-142	101	54	best	good	ADJ
ertr-142	101	55	leisure	leisure	NOUN
ertr-142	101	56	destination	destination	NOUN
ertr-142	101	57	and	and	CCONJ
ertr-142	101	58	best	good	ADJ
ertr-142	101	59	family	family	NOUN
ertr-142	101	60	destination	destination	NOUN
ertr-142	101	61	.	.	PUNCT
ertr-142	102	1	this	this	DET
ertr-142	102	2	study	study	NOUN
ertr-142	102	3	selected	select	VERB
ertr-142	102	4	booking.com	booking.com	PROPN
ertr-142	102	5	for	for	ADP
ertr-142	102	6	data	data	NOUN
ertr-142	102	7	collection	collection	NOUN
ertr-142	102	8	as	as	SCONJ
ertr-142	102	9	this	this	DET
ertr-142	102	10	site	site	NOUN
ertr-142	102	11	only	only	ADV
ertr-142	102	12	sends	send	VERB
ertr-142	102	13	review	review	NOUN
ertr-142	102	14	invitations	invitation	NOUN
ertr-142	102	15	to	to	ADP
ertr-142	102	16	customers	customer	NOUN
ertr-142	102	17	who	who	PRON
ertr-142	102	18	have	have	AUX
ertr-142	102	19	not	not	PART
ertr-142	102	20	only	only	ADV
ertr-142	102	21	booked	book	VERB
ertr-142	102	22	but	but	CCONJ
ertr-142	102	23	also	also	ADV
ertr-142	102	24	stayed	stay	VERB
ertr-142	102	25	at	at	ADP
ertr-142	102	26	the	the	DET
ertr-142	102	27	property	property	NOUN
ertr-142	102	28	;	;	PUNCT
ertr-142	102	29	and	and	CCONJ
ertr-142	102	30	accepts	accept	VERB
ertr-142	102	31	reviews	review	NOUN
ertr-142	102	32	only	only	ADV
ertr-142	102	33	from	from	ADP
ertr-142	102	34	the	the	DET
ertr-142	102	35	email	email	NOUN
ertr-142	102	36	address	address	NOUN
ertr-142	102	37	of	of	ADP
ertr-142	102	38	the	the	DET
ertr-142	102	39	individual	individual	NOUN
ertr-142	102	40	who	who	PRON
ertr-142	102	41	made	make	VERB
ertr-142	102	42	the	the	DET
ertr-142	102	43	booking	booking	NOUN
ertr-142	102	44	.	.	PUNCT
ertr-142	103	1	vasquez	vasquez	PROPN
ertr-142	103	2	(	(	PUNCT
ertr-142	103	3	2011	2011	NUM
ertr-142	103	4	)	)	PUNCT
ertr-142	103	5	stated	state	VERB
ertr-142	103	6	that	that	SCONJ
ertr-142	103	7	the	the	DET
ertr-142	103	8	average	average	ADJ
ertr-142	103	9	negative	negative	ADJ
ertr-142	103	10	review	review	NOUN
ertr-142	103	11	is	be	AUX
ertr-142	103	12	approximately	approximately	ADV
ertr-142	103	13	300	300	NUM
ertr-142	103	14	words	word	NOUN
ertr-142	103	15	in	in	ADP
ertr-142	103	16	length	length	NOUN
ertr-142	103	17	,	,	PUNCT
ertr-142	103	18	with	with	ADP
ertr-142	103	19	shorter	short	ADJ
ertr-142	103	20	ones	one	NOUN
ertr-142	103	21	of	of	ADP
ertr-142	103	22	around	around	ADV
ertr-142	103	23	50	50	NUM
ertr-142	103	24	words	word	NOUN
ertr-142	103	25	in	in	ADP
ertr-142	103	26	length	length	NOUN
ertr-142	103	27	.	.	PUNCT
ertr-142	104	1	the	the	DET
ertr-142	104	2	longest	long	ADJ
ertr-142	104	3	comment	comment	NOUN
ertr-142	104	4	has	have	VERB
ertr-142	104	5	around	around	ADV
ertr-142	104	6	2000	2000	NUM
ertr-142	104	7	words	word	NOUN
ertr-142	104	8	.	.	PUNCT
ertr-142	105	1	the	the	DET
ertr-142	105	2	methodology	methodology	NOUN
ertr-142	105	3	for	for	ADP
ertr-142	105	4	selecting	select	VERB
ertr-142	105	5	comments	comment	NOUN
ertr-142	105	6	in	in	ADP
ertr-142	105	7	this	this	DET
ertr-142	105	8	study	study	NOUN
ertr-142	105	9	was	be	AUX
ertr-142	105	10	divided	divide	VERB
ertr-142	105	11	into	into	ADP
ertr-142	105	12	four	four	NUM
ertr-142	105	13	stages	stage	NOUN
ertr-142	105	14	.	.	PUNCT
ertr-142	106	1	first	first	ADV
ertr-142	106	2	,	,	PUNCT
ertr-142	106	3	10	10	NUM
ertr-142	106	4	qualified	qualified	ADJ
ertr-142	106	5	comments	comment	NOUN
ertr-142	106	6	in	in	ADP
ertr-142	106	7	2014	2014	NUM
ertr-142	106	8	-	-	SYM
ertr-142	106	9	2015	2015	NUM
ertr-142	106	10	were	be	AUX
ertr-142	106	11	selected	select	VERB
ertr-142	106	12	from	from	ADP
ertr-142	106	13	each	each	DET
ertr-142	106	14	hotel	hotel	NOUN
ertr-142	106	15	listing	list	VERB
ertr-142	106	16	from	from	ADP
ertr-142	106	17	low	low	ADJ
ertr-142	106	18	to	to	ADP
ertr-142	106	19	high	high	ADJ
ertr-142	106	20	comment	comment	NOUN
ertr-142	106	21	scores	score	NOUN
ertr-142	106	22	.	.	PUNCT
ertr-142	107	1	there	there	PRON
ertr-142	107	2	were	be	VERB
ertr-142	107	3	a	a	DET
ertr-142	107	4	total	total	NOUN
ertr-142	107	5	of	of	ADP
ertr-142	107	6	1,350	1,350	NUM
ertr-142	107	7	people	people	NOUN
ertr-142	107	8	who	who	PRON
ertr-142	107	9	gave	give	VERB
ertr-142	107	10	comments	comment	NOUN
ertr-142	107	11	for	for	ADP
ertr-142	107	12	data	datum	NOUN
ertr-142	107	13	analysis	analysis	NOUN
ertr-142	107	14	.	.	PUNCT
ertr-142	108	1	second	second	ADJ
ertr-142	108	2	,	,	PUNCT
ertr-142	108	3	only	only	ADV
ertr-142	108	4	comments	comment	NOUN
ertr-142	108	5	that	that	PRON
ertr-142	108	6	were	be	AUX
ertr-142	108	7	written	write	VERB
ertr-142	108	8	in	in	ADP
ertr-142	108	9	english	english	PROPN
ertr-142	108	10	were	be	AUX
ertr-142	108	11	coded	code	VERB
ertr-142	108	12	in	in	ADP
ertr-142	108	13	this	this	DET
ertr-142	108	14	study	study	NOUN
ertr-142	108	15	.	.	PUNCT
ertr-142	109	1	third	third	ADJ
ertr-142	109	2	,	,	PUNCT
ertr-142	109	3	the	the	DET
ertr-142	109	4	complaints	complaint	NOUN
ertr-142	109	5	from	from	ADP
ertr-142	109	6	the	the	DET
ertr-142	109	7	site	site	NOUN
ertr-142	109	8	were	be	AUX
ertr-142	109	9	carefully	carefully	ADV
ertr-142	109	10	selected	select	VERB
ertr-142	109	11	by	by	ADP
ertr-142	109	12	choosing	choose	VERB
ertr-142	109	13	only	only	ADJ
ertr-142	109	14	comments	comment	NOUN
ertr-142	109	15	of	of	ADP
ertr-142	109	16	people	people	NOUN
ertr-142	109	17	who	who	PRON
ertr-142	109	18	wrote	write	VERB
ertr-142	109	19	both	both	CCONJ
ertr-142	109	20	positive	positive	ADJ
ertr-142	109	21	and	and	CCONJ
ertr-142	109	22	negative	negative	ADJ
ertr-142	109	23	things	thing	NOUN
ertr-142	109	24	in	in	ADP
ertr-142	109	25	order	order	NOUN
ertr-142	109	26	to	to	PART
ertr-142	109	27	avoid	avoid	VERB
ertr-142	109	28	data	datum	NOUN
ertr-142	109	29	from	from	ADP
ertr-142	109	30	biased	biased	ADJ
ertr-142	109	31	persons	person	NOUN
ertr-142	109	32	whose	whose	DET
ertr-142	109	33	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	109	34	e	e	NOUN
ertr-142	109	35	-	-	NOUN
ertr-142	109	36	review	review	NOUN
ertr-142	109	37	of	of	ADP
ertr-142	109	38	tourism	tourism	NOUN
ertr-142	109	39	research	research	NOUN
ertr-142	109	40	(	(	PUNCT
ertr-142	109	41	ertr	ertr	NOUN
ertr-142	109	42	)	)	PUNCT
ertr-142	109	43	,	,	PUNCT
ertr-142	109	44	vol	vol	NOUN
ertr-142	109	45	.	.	PROPN
ertr-142	110	1	14	14	NUM
ertr-142	110	2	,	,	PUNCT
ertr-142	111	1	no	no	INTJ
ertr-142	111	2	.	.	NOUN
ertr-142	112	1	5/6	5/6	NUM
ertr-142	112	2	,	,	PUNCT
ertr-142	112	3	2017	2017	NUM
ertr-142	112	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	112	5	222	222	NUM
ertr-142	112	6	comments	comment	NOUN
ertr-142	112	7	were	be	AUX
ertr-142	112	8	extreme	extreme	ADJ
ertr-142	112	9	in	in	ADP
ertr-142	112	10	some	some	DET
ertr-142	112	11	ways	way	NOUN
ertr-142	112	12	.	.	PUNCT
ertr-142	113	1	according	accord	VERB
ertr-142	113	2	to	to	ADP
ertr-142	113	3	the	the	DET
ertr-142	113	4	literature	literature	PROPN
ertr-142	113	5	review	review	PROPN
ertr-142	113	6	,	,	PUNCT
ertr-142	113	7	the	the	DET
ertr-142	113	8	credibility	credibility	NOUN
ertr-142	113	9	of	of	ADP
ertr-142	113	10	online	online	ADJ
ertr-142	113	11	customer	customer	NOUN
ertr-142	113	12	reviews	review	NOUN
ertr-142	113	13	can	can	AUX
ertr-142	113	14	be	be	AUX
ertr-142	113	15	examined	examine	VERB
ertr-142	113	16	by	by	ADP
ertr-142	113	17	valence	valence	NOUN
ertr-142	113	18	(	(	PUNCT
ertr-142	113	19	mauri	mauri	NOUN
ertr-142	113	20	&	&	CCONJ
ertr-142	113	21	minazzi	minazzi	PROPN
ertr-142	113	22	,	,	PUNCT
ertr-142	113	23	2013	2013	NUM
ertr-142	113	24	)	)	PUNCT
ertr-142	113	25	.	.	PUNCT
ertr-142	114	1	cheung	cheung	PROPN
ertr-142	114	2	et	et	PROPN
ertr-142	114	3	al	al	PROPN
ertr-142	114	4	.	.	PROPN
ertr-142	114	5	(	(	PUNCT
ertr-142	114	6	2009	2009	NUM
ertr-142	114	7	)	)	PUNCT
ertr-142	114	8	stated	state	VERB
ertr-142	114	9	that	that	SCONJ
ertr-142	114	10	valence	valence	NOUN
ertr-142	114	11	is	be	AUX
ertr-142	114	12	negative	negative	ADJ
ertr-142	114	13	and	and	CCONJ
ertr-142	114	14	positive	positive	ADJ
ertr-142	114	15	comments	comment	NOUN
ertr-142	114	16	,	,	PUNCT
ertr-142	114	17	and	and	CCONJ
ertr-142	114	18	balanced	balanced	ADJ
ertr-142	114	19	information	information	NOUN
ertr-142	114	20	is	be	AUX
ertr-142	114	21	considered	consider	VERB
ertr-142	114	22	more	more	ADV
ertr-142	114	23	credible	credible	ADJ
ertr-142	114	24	.	.	PUNCT
ertr-142	115	1	the	the	DET
ertr-142	115	2	researchers	researcher	NOUN
ertr-142	115	3	then	then	ADV
ertr-142	115	4	limited	limit	VERB
ertr-142	115	5	the	the	DET
ertr-142	115	6	selection	selection	NOUN
ertr-142	115	7	to	to	ADP
ertr-142	115	8	negative	negative	ADJ
ertr-142	115	9	comments	comment	NOUN
ertr-142	115	10	.	.	PUNCT
ertr-142	116	1	fourth	fourth	ADJ
ertr-142	116	2	,	,	PUNCT
ertr-142	116	3	in	in	ADP
ertr-142	116	4	order	order	NOUN
ertr-142	116	5	to	to	PART
ertr-142	116	6	have	have	AUX
ertr-142	116	7	a	a	DET
ertr-142	116	8	variety	variety	NOUN
ertr-142	116	9	of	of	ADP
ertr-142	116	10	comments	comment	NOUN
ertr-142	116	11	,	,	PUNCT
ertr-142	116	12	the	the	DET
ertr-142	116	13	researchers	researcher	NOUN
ertr-142	116	14	selected	select	VERB
ertr-142	116	15	guests	guest	NOUN
ertr-142	116	16	’	'	PUNCT
ertr-142	116	17	comments	comment	NOUN
ertr-142	116	18	in	in	ADP
ertr-142	116	19	which	which	PRON
ertr-142	116	20	they	they	PRON
ertr-142	116	21	mentioned	mention	VERB
ertr-142	116	22	many	many	ADJ
ertr-142	116	23	aspects	aspect	NOUN
ertr-142	116	24	rather	rather	ADV
ertr-142	116	25	than	than	ADP
ertr-142	116	26	selected	select	VERB
ertr-142	116	27	comments	comment	NOUN
ertr-142	116	28	that	that	PRON
ertr-142	116	29	mentioned	mention	VERB
ertr-142	116	30	only	only	ADV
ertr-142	116	31	one	one	NUM
ertr-142	116	32	or	or	CCONJ
ertr-142	116	33	two	two	NUM
ertr-142	116	34	topics	topic	NOUN
ertr-142	116	35	.	.	PUNCT
ertr-142	117	1	each	each	DET
ertr-142	117	2	guest	guest	NOUN
ertr-142	117	3	commented	comment	VERB
ertr-142	117	4	on	on	ADP
ertr-142	117	5	around	around	ADV
ertr-142	117	6	4	4	NUM
ertr-142	117	7	-	-	SYM
ertr-142	117	8	5	5	NUM
ertr-142	117	9	topics	topic	NOUN
ertr-142	117	10	.	.	PUNCT
ertr-142	118	1	the	the	DET
ertr-142	118	2	data	datum	NOUN
ertr-142	118	3	were	be	AUX
ertr-142	118	4	coded	code	VERB
ertr-142	118	5	by	by	ADP
ertr-142	118	6	manual	manual	ADJ
ertr-142	118	7	coding	coding	NOUN
ertr-142	118	8	.	.	PUNCT
ertr-142	119	1	the	the	DET
ertr-142	119	2	data	datum	NOUN
ertr-142	119	3	were	be	AUX
ertr-142	119	4	manually	manually	ADV
ertr-142	119	5	screened	screen	VERB
ertr-142	119	6	to	to	PART
ertr-142	119	7	ensure	ensure	VERB
ertr-142	119	8	that	that	SCONJ
ertr-142	119	9	related	related	ADJ
ertr-142	119	10	phenomena	phenomenon	NOUN
ertr-142	119	11	had	have	AUX
ertr-142	119	12	not	not	PART
ertr-142	119	13	been	be	AUX
ertr-142	119	14	overlooked	overlook	VERB
ertr-142	119	15	several	several	ADJ
ertr-142	119	16	times	time	NOUN
ertr-142	119	17	.	.	PUNCT
ertr-142	120	1	my	my	PRON
ertr-142	120	2	co	co	NOUN
ertr-142	120	3	-	-	NOUN
ertr-142	120	4	researcher	researcher	NOUN
ertr-142	120	5	and	and	CCONJ
ertr-142	120	6	i	i	PRON
ertr-142	120	7	analyzed	analyze	VERB
ertr-142	120	8	the	the	DET
ertr-142	120	9	data	datum	NOUN
ertr-142	120	10	together	together	ADV
ertr-142	120	11	and	and	CCONJ
ertr-142	120	12	discussed	discuss	VERB
ertr-142	120	13	the	the	DET
ertr-142	120	14	possibility	possibility	NOUN
ertr-142	120	15	to	to	PART
ertr-142	120	16	code	code	VERB
ertr-142	120	17	them	they	PRON
ertr-142	120	18	into	into	ADP
ertr-142	120	19	themes	theme	NOUN
ertr-142	120	20	and	and	CCONJ
ertr-142	120	21	sub	sub	NOUN
ertr-142	120	22	-	-	NOUN
ertr-142	120	23	themes	theme	NOUN
ertr-142	120	24	by	by	ADP
ertr-142	120	25	using	use	VERB
ertr-142	120	26	investigator	investigator	NOUN
ertr-142	120	27	triangulation	triangulation	NOUN
ertr-142	120	28	as	as	ADP
ertr-142	120	29	validity	validity	NOUN
ertr-142	120	30	checking	checking	NOUN
ertr-142	120	31	.	.	PUNCT
ertr-142	121	1	this	this	DET
ertr-142	121	2	triangulation	triangulation	NOUN
ertr-142	121	3	technique	technique	NOUN
ertr-142	121	4	uses	use	VERB
ertr-142	121	5	at	at	ADV
ertr-142	121	6	least	least	ADV
ertr-142	121	7	one	one	NUM
ertr-142	121	8	researcher	researcher	NOUN
ertr-142	121	9	to	to	PART
ertr-142	121	10	evaluate	evaluate	VERB
ertr-142	121	11	the	the	DET
ertr-142	121	12	data	datum	NOUN
ertr-142	121	13	to	to	PART
ertr-142	121	14	develop	develop	VERB
ertr-142	121	15	a	a	DET
ertr-142	121	16	broader	broad	ADJ
ertr-142	121	17	and	and	CCONJ
ertr-142	121	18	deeper	deep	ADJ
ertr-142	121	19	understanding	understanding	NOUN
ertr-142	121	20	of	of	ADP
ertr-142	121	21	how	how	SCONJ
ertr-142	121	22	the	the	DET
ertr-142	121	23	different	different	ADJ
ertr-142	121	24	investigators	investigator	NOUN
ertr-142	121	25	view	view	VERB
ertr-142	121	26	the	the	DET
ertr-142	121	27	issue	issue	NOUN
ertr-142	121	28	(	(	PUNCT
ertr-142	121	29	unaid	unaid	ADJ
ertr-142	121	30	,	,	PUNCT
ertr-142	121	31	2010	2010	NUM
ertr-142	121	32	)	)	PUNCT
ertr-142	121	33	.	.	PUNCT
ertr-142	122	1	moreover	moreover	ADV
ertr-142	122	2	,	,	PUNCT
ertr-142	122	3	the	the	DET
ertr-142	122	4	reliability	reliability	NOUN
ertr-142	122	5	of	of	ADP
ertr-142	122	6	data	datum	NOUN
ertr-142	122	7	coding	coding	NOUN
ertr-142	122	8	was	be	AUX
ertr-142	122	9	checked	check	VERB
ertr-142	122	10	by	by	ADP
ertr-142	122	11	krippendorff	krippendorff	PROPN
ertr-142	122	12	’s	’s	PART
ertr-142	122	13	alpha	alpha	NOUN
ertr-142	122	14	(	(	PUNCT
ertr-142	122	15			NOUN
ertr-142	122	16	)	)	PUNCT
ertr-142	122	17	dichotomous	dichotomous	ADJ
ertr-142	122	18	checking	checking	NOUN
ertr-142	122	19	0	0	NUM
ertr-142	122	20	-	-	SYM
ertr-142	122	21	1	1	NUM
ertr-142	122	22	(	(	PUNCT
ertr-142	122	23	no	no	NOUN
ertr-142	122	24	/	/	SYM
ertr-142	122	25	yes	yes	NOUN
ertr-142	122	26	)	)	PUNCT
ertr-142	122	27	.	.	PUNCT
ertr-142	123	1	after	after	ADP
ertr-142	123	2	that	that	PRON
ertr-142	123	3	,	,	PUNCT
ertr-142	123	4	it	it	PRON
ertr-142	123	5	was	be	AUX
ertr-142	123	6	calculated	calculate	VERB
ertr-142	123	7	manually	manually	ADV
ertr-142	123	8	with	with	ADP
ertr-142	123	9	the	the	DET
ertr-142	123	10	formula	formula	NOUN
ertr-142	123	11			NOUN
ertr-142	123	12	=	=	SYM
ertr-142	123	13	1-(d0	1-(d0	NUM
ertr-142	123	14	/	/	SYM
ertr-142	123	15	de	de	NOUN
ertr-142	123	16	)	)	PUNCT
ertr-142	123	17	when	when	SCONJ
ertr-142	123	18	d0	d0	NOUN
ertr-142	123	19	is	be	AUX
ertr-142	123	20	observed	observe	VERB
ertr-142	123	21	disagreement	disagreement	NOUN
ertr-142	123	22	and	and	CCONJ
ertr-142	123	23	de	de	X
ertr-142	123	24	is	be	AUX
ertr-142	123	25	expected	expect	VERB
ertr-142	123	26	disagreement	disagreement	NOUN
ertr-142	123	27	.	.	PUNCT
ertr-142	124	1	krippendorff	krippendorff	PROPN
ertr-142	124	2	’s	’s	PART
ertr-142	124	3	alpha	alpha	NOUN
ertr-142	124	4	(	(	PUNCT
ertr-142	124	5			NOUN
ertr-142	124	6	)	)	PUNCT
ertr-142	124	7	of	of	ADP
ertr-142	124	8	this	this	DET
ertr-142	124	9	study	study	NOUN
ertr-142	124	10	was	be	AUX
ertr-142	124	11	0.810	0.810	NUM
ertr-142	124	12	which	which	PRON
ertr-142	124	13	was	be	AUX
ertr-142	124	14	highly	highly	ADV
ertr-142	124	15	reliable	reliable	ADJ
ertr-142	124	16	.	.	PUNCT
ertr-142	125	1	we	we	PRON
ertr-142	125	2	created	create	VERB
ertr-142	125	3	the	the	DET
ertr-142	125	4	complaint	complaint	NOUN
ertr-142	125	5	framework	framework	NOUN
ertr-142	125	6	by	by	ADP
ertr-142	125	7	first	first	ADV
ertr-142	125	8	examining	examine	VERB
ertr-142	125	9	all	all	DET
ertr-142	125	10	data	datum	NOUN
ertr-142	125	11	and	and	CCONJ
ertr-142	125	12	then	then	ADV
ertr-142	125	13	selecting	select	VERB
ertr-142	125	14	keywords	keyword	NOUN
ertr-142	125	15	by	by	ADP
ertr-142	125	16	examining	examine	VERB
ertr-142	125	17	the	the	DET
ertr-142	125	18	frequency	frequency	NOUN
ertr-142	125	19	of	of	ADP
ertr-142	125	20	repetitions	repetition	NOUN
ertr-142	125	21	after	after	ADP
ertr-142	125	22	that	that	PRON
ertr-142	125	23	classifying	classify	VERB
ertr-142	125	24	data	datum	NOUN
ertr-142	125	25	in	in	ADP
ertr-142	125	26	specific	specific	ADJ
ertr-142	125	27	categories	category	NOUN
ertr-142	125	28	(	(	PUNCT
ertr-142	125	29	see	see	VERB
ertr-142	125	30	table	table	NOUN
ertr-142	125	31	1	1	NUM
ertr-142	125	32	)	)	PUNCT
ertr-142	125	33	.	.	PUNCT
ertr-142	126	1	data	datum	NOUN
ertr-142	126	2	were	be	AUX
ertr-142	126	3	classified	classify	VERB
ertr-142	126	4	into	into	ADP
ertr-142	126	5	7	7	NUM
ertr-142	126	6	themes	theme	NOUN
ertr-142	126	7	,	,	PUNCT
ertr-142	126	8	given	give	VERB
ertr-142	126	9	letters	letter	NOUN
ertr-142	126	10	(	(	PUNCT
ertr-142	126	11	a	a	PRON
ertr-142	126	12	,	,	PUNCT
ertr-142	126	13	b	b	NOUN
ertr-142	126	14	,	,	PUNCT
ertr-142	126	15	c	c	NOUN
ertr-142	126	16	,	,	PUNCT
ertr-142	126	17	etc	etc	X
ertr-142	126	18	.	.	X
ertr-142	126	19	)	)	PUNCT
ertr-142	127	1	as	as	ADP
ertr-142	127	2	codes	code	NOUN
ertr-142	127	3	:	:	PUNCT
ertr-142	127	4	rooms	room	NOUN
ertr-142	127	5	(	(	PUNCT
ertr-142	127	6	a	a	X
ertr-142	127	7	)	)	PUNCT
ertr-142	127	8	,	,	PUNCT
ertr-142	127	9	staff	staff	NOUN
ertr-142	127	10	(	(	PUNCT
ertr-142	127	11	b	b	NOUN
ertr-142	127	12	)	)	PUNCT
ertr-142	127	13	,	,	PUNCT
ertr-142	127	14	bathrooms(c	bathrooms(c	NOUN
ertr-142	127	15	)	)	PUNCT
ertr-142	127	16	,	,	PUNCT
ertr-142	127	17	breakfast	breakfast	NOUN
ertr-142	127	18	/	/	SYM
ertr-142	127	19	restaurant(d	restaurant(d	NOUN
ertr-142	127	20	)	)	PUNCT
ertr-142	127	21	,	,	PUNCT
ertr-142	127	22	parking	parking	NOUN
ertr-142	127	23	(	(	PUNCT
ertr-142	127	24	e	e	NOUN
ertr-142	127	25	)	)	PUNCT
ertr-142	127	26	,	,	PUNCT
ertr-142	127	27	location	location	NOUN
ertr-142	127	28	(	(	PUNCT
ertr-142	127	29	f	f	NOUN
ertr-142	127	30	)	)	PUNCT
ertr-142	127	31	,	,	PUNCT
ertr-142	127	32	and	and	CCONJ
ertr-142	127	33	facilities	facility	NOUN
ertr-142	127	34	(	(	PUNCT
ertr-142	127	35	g	g	NOUN
ertr-142	127	36	)	)	PUNCT
ertr-142	127	37	.	.	PUNCT
ertr-142	128	1	each	each	DET
ertr-142	128	2	theme	theme	NOUN
ertr-142	128	3	also	also	ADV
ertr-142	128	4	has	have	VERB
ertr-142	128	5	sub	sub	NOUN
ertr-142	128	6	-	-	NOUN
ertr-142	128	7	themes	theme	NOUN
ertr-142	128	8	given	give	VERB
ertr-142	128	9	letter	letter	NOUN
ertr-142	128	10	codes	code	NOUN
ertr-142	128	11	as	as	ADV
ertr-142	128	12	well	well	ADV
ertr-142	128	13	.	.	PUNCT
ertr-142	129	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	130	1	e	e	X
ertr-142	130	2	-	-	NOUN
ertr-142	130	3	review	review	NOUN
ertr-142	130	4	of	of	ADP
ertr-142	130	5	tourism	tourism	NOUN
ertr-142	130	6	research	research	NOUN
ertr-142	130	7	(	(	PUNCT
ertr-142	130	8	ertr	ertr	NOUN
ertr-142	130	9	)	)	PUNCT
ertr-142	130	10	,	,	PUNCT
ertr-142	130	11	vol	vol	NOUN
ertr-142	130	12	.	.	PROPN
ertr-142	131	1	14	14	NUM
ertr-142	131	2	,	,	PUNCT
ertr-142	132	1	no	no	INTJ
ertr-142	132	2	.	.	NOUN
ertr-142	133	1	5/6	5/6	NUM
ertr-142	133	2	,	,	PUNCT
ertr-142	133	3	2017	2017	NUM
ertr-142	133	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	133	5	223	223	NUM
ertr-142	134	1	to	to	PART
ertr-142	134	2	analyze	analyze	VERB
ertr-142	134	3	the	the	DET
ertr-142	134	4	guest	guest	NOUN
ertr-142	134	5	’s	’s	PART
ertr-142	134	6	comments	comment	NOUN
ertr-142	134	7	,	,	PUNCT
ertr-142	134	8	the	the	DET
ertr-142	134	9	researcher	researcher	NOUN
ertr-142	134	10	carefully	carefully	ADV
ertr-142	134	11	read	read	VERB
ertr-142	134	12	and	and	CCONJ
ertr-142	134	13	classified	classified	ADJ
ertr-142	134	14	sentences	sentence	NOUN
ertr-142	134	15	into	into	ADP
ertr-142	134	16	different	different	ADJ
ertr-142	134	17	themes	theme	NOUN
ertr-142	134	18	and	and	CCONJ
ertr-142	134	19	sub	sub	NOUN
ertr-142	134	20	-	-	NOUN
ertr-142	134	21	themes	theme	NOUN
ertr-142	134	22	because	because	SCONJ
ertr-142	134	23	each	each	DET
ertr-142	134	24	guest	guest	NOUN
ertr-142	134	25	’s	’s	PART
ertr-142	134	26	comments	comment	NOUN
ertr-142	134	27	had	have	VERB
ertr-142	134	28	several	several	ADJ
ertr-142	134	29	topics	topic	NOUN
ertr-142	134	30	.	.	PUNCT
ertr-142	135	1	for	for	ADP
ertr-142	135	2	instance	instance	NOUN
ertr-142	135	3	,	,	PUNCT
ertr-142	135	4	a	a	DET
ertr-142	135	5	guest	guest	NOUN
ertr-142	135	6	from	from	ADP
ertr-142	135	7	hong	hong	PROPN
ertr-142	135	8	kong	kong	PROPN
ertr-142	135	9	commented	comment	VERB
ertr-142	135	10	:	:	PUNCT
ertr-142	135	11	“	"	PUNCT
ertr-142	135	12	had	have	VERB
ertr-142	135	13	to	to	PART
ertr-142	135	14	switch	switch	VERB
ertr-142	135	15	rooms	room	NOUN
ertr-142	135	16	initially	initially	ADV
ertr-142	135	17	as	as	SCONJ
ertr-142	135	18	i	i	PRON
ertr-142	135	19	'd	have	AUX
ertr-142	135	20	booked	book	VERB
ertr-142	135	21	a	a	DET
ertr-142	135	22	'	'	PUNCT
ertr-142	135	23	deluxe	deluxe	NOUN
ertr-142	135	24	'	'	PUNCT
ertr-142	135	25	and	and	CCONJ
ertr-142	135	26	got	get	AUX
ertr-142	135	27	put	put	VERB
ertr-142	135	28	in	in	ADP
ertr-142	135	29	a	a	DET
ertr-142	135	30	standard	standard	ADJ
ertr-142	135	31	room	room	NOUN
ertr-142	135	32	(	(	PUNCT
ertr-142	135	33	coding	code	VERB
ertr-142	135	34	to	to	ADP
ertr-142	135	35	“	"	PUNCT
ertr-142	135	36	a	a	PROPN
ertr-142	135	37	”	"	PUNCT
ertr-142	135	38	about	about	ADP
ertr-142	135	39	problems	problem	NOUN
ertr-142	135	40	with	with	ADP
ertr-142	135	41	the	the	DET
ertr-142	135	42	type	type	NOUN
ertr-142	135	43	of	of	ADP
ertr-142	135	44	room	room	NOUN
ertr-142	135	45	that	that	SCONJ
ertr-142	135	46	“	"	PUNCT
ertr-142	135	47	guests	guest	NOUN
ertr-142	135	48	can	can	AUX
ertr-142	135	49	not	not	PART
ertr-142	135	50	get	get	VERB
ertr-142	135	51	type	type	NOUN
ertr-142	135	52	of	of	ADP
ertr-142	135	53	room	room	NOUN
ertr-142	135	54	they	they	PRON
ertr-142	135	55	have	have	AUX
ertr-142	135	56	booked	book	VERB
ertr-142	135	57	-	-	PUNCT
ertr-142	135	58	a-13	a-13	PROPN
ertr-142	135	59	”	"	PUNCT
ertr-142	135	60	)	)	PUNCT
ertr-142	135	61	.	.	PUNCT
ertr-142	136	1	poor	poor	ADJ
ertr-142	136	2	cleanliness	cleanliness	NOUN
ertr-142	136	3	(	(	PUNCT
ertr-142	136	4	coding	code	VERB
ertr-142	136	5	to	to	ADP
ertr-142	136	6	“	"	PUNCT
ertr-142	136	7	a	a	PRON
ertr-142	136	8	”	"	PUNCT
ertr-142	136	9	“	"	PUNCT
ertr-142	136	10	dirty	dirty	ADJ
ertr-142	136	11	rooms	room	NOUN
ertr-142	136	12	:	:	PUNCT
ertr-142	136	13	carpet	carpet	NOUN
ertr-142	136	14	,	,	PUNCT
ertr-142	136	15	floor	floor	NOUN
ertr-142	136	16	,	,	PUNCT
ertr-142	136	17	curtain	curtain	NOUN
ertr-142	136	18	–	–	PUNCT
ertr-142	136	19	a-2”).wi	a-2”).wi	PROPN
ertr-142	136	20	-	-	PUNCT
ertr-142	136	21	fi	fi	NOUN
ertr-142	136	22	kept	keep	VERB
ertr-142	136	23	logging	log	VERB
ertr-142	136	24	me	i	PRON
ertr-142	136	25	out	out	ADP
ertr-142	136	26	(	(	PUNCT
ertr-142	136	27	coding	code	VERB
ertr-142	136	28	to	to	ADP
ertr-142	136	29	“	"	PUNCT
ertr-142	136	30	a	a	DET
ertr-142	136	31	”	"	PUNCT
ertr-142	136	32	“	"	PUNCT
ertr-142	136	33	slow	slow	ADJ
ertr-142	136	34	wifi	wifi	NOUN
ertr-142	136	35	or	or	CCONJ
ertr-142	136	36	charging	charging	NOUN
ertr-142	136	37	for	for	ADP
ertr-142	136	38	wi	wi	PROPN
ertr-142	136	39	-	-	PUNCT
ertr-142	136	40	fi”-a-7	fi”-a-7	PROPN
ertr-142	136	41	)	)	PUNCT
ertr-142	136	42	.	.	PUNCT
ertr-142	137	1	never	never	ADV
ertr-142	137	2	any	any	DET
ertr-142	137	3	answer	answer	NOUN
ertr-142	137	4	when	when	SCONJ
ertr-142	137	5	calling	call	VERB
ertr-142	137	6	room	room	NOUN
ertr-142	137	7	service	service	NOUN
ertr-142	137	8	,	,	PUNCT
ertr-142	137	9	this	this	PRON
ertr-142	137	10	made	make	VERB
ertr-142	137	11	me	i	PRON
ertr-142	137	12	late	late	ADJ
ertr-142	137	13	to	to	ADP
ertr-142	137	14	the	the	DET
ertr-142	137	15	airport	airport	NOUN
ertr-142	137	16	(	(	PUNCT
ertr-142	137	17	coding	code	VERB
ertr-142	137	18	to	to	ADP
ertr-142	137	19	“	"	PUNCT
ertr-142	137	20	b	b	PROPN
ertr-142	137	21	”	"	PUNCT
ertr-142	137	22	“	"	PUNCT
ertr-142	137	23	check	check	NOUN
ertr-142	137	24	-	-	PUNCT
ertr-142	137	25	in	in	NOUN
ertr-142	137	26	and	and	CCONJ
ertr-142	137	27	check	check	VERB
ertr-142	137	28	-	-	PUNCT
ertr-142	137	29	out	out	ADP
ertr-142	137	30	staff	staff	NOUN
ertr-142	137	31	/	/	SYM
ertr-142	137	32	process	process	NOUN
ertr-142	137	33	works	work	VERB
ertr-142	137	34	slow”-b-6	slow”-b-6	PROPN
ertr-142	137	35	)	)	PUNCT
ertr-142	137	36	.	.	PUNCT
ertr-142	138	1	from	from	ADP
ertr-142	138	2	this	this	DET
ertr-142	138	3	comment	comment	NOUN
ertr-142	138	4	,	,	PUNCT
ertr-142	138	5	the	the	DET
ertr-142	138	6	research	research	NOUN
ertr-142	138	7	data	datum	NOUN
ertr-142	138	8	can	can	AUX
ertr-142	138	9	be	be	AUX
ertr-142	138	10	coded	code	VERB
ertr-142	138	11	into	into	ADP
ertr-142	138	12	four	four	NUM
ertr-142	138	13	topics	topic	NOUN
ertr-142	138	14	.	.	PUNCT
ertr-142	139	1	a	a	DET
ertr-142	139	2	guest	guest	NOUN
ertr-142	139	3	from	from	ADP
ertr-142	139	4	macau	macau	PROPN
ertr-142	139	5	wrote	write	VERB
ertr-142	139	6	:	:	PUNCT
ertr-142	139	7	“	"	PUNCT
ertr-142	139	8	when	when	SCONJ
ertr-142	139	9	we	we	PRON
ertr-142	139	10	arrived	arrive	VERB
ertr-142	139	11	and	and	CCONJ
ertr-142	139	12	saw	see	VERB
ertr-142	139	13	the	the	DET
ertr-142	139	14	hotel	hotel	NOUN
ertr-142	139	15	,	,	PUNCT
ertr-142	139	16	it	it	PRON
ertr-142	139	17	did	do	AUX
ertr-142	139	18	n’t	not	PART
ertr-142	139	19	look	look	VERB
ertr-142	139	20	like	like	ADP
ertr-142	139	21	a	a	DET
ertr-142	139	22	4star	4star	NUM
ertr-142	139	23	hotel	hotel	NOUN
ertr-142	139	24	,	,	PUNCT
ertr-142	139	25	it	it	PRON
ertr-142	139	26	should	should	AUX
ertr-142	139	27	have	have	AUX
ertr-142	139	28	been	be	AUX
ertr-142	139	29	a	a	DET
ertr-142	139	30	2.5	2.5	NUM
ertr-142	139	31	.	.	PUNCT
ertr-142	140	1	it	it	PRON
ertr-142	140	2	was	be	AUX
ertr-142	140	3	not	not	PART
ertr-142	140	4	the	the	DET
ertr-142	140	5	same	same	ADJ
ertr-142	140	6	as	as	ADP
ertr-142	140	7	the	the	DET
ertr-142	140	8	pictures	picture	NOUN
ertr-142	140	9	(	(	PUNCT
ertr-142	140	10	a-4	a-4	NOUN
ertr-142	140	11	)	)	PUNCT
ertr-142	140	12	.	.	PUNCT
ertr-142	141	1	the	the	DET
ertr-142	141	2	room	room	NOUN
ertr-142	141	3	key	key	NOUN
ertr-142	141	4	is	be	AUX
ertr-142	141	5	not	not	PART
ertr-142	141	6	a	a	DET
ertr-142	141	7	card	card	NOUN
ertr-142	141	8	,	,	PUNCT
ertr-142	141	9	you	you	PRON
ertr-142	141	10	have	have	VERB
ertr-142	141	11	to	to	PART
ertr-142	141	12	lock	lock	VERB
ertr-142	141	13	your	your	PRON
ertr-142	141	14	door	door	NOUN
ertr-142	141	15	(	(	PUNCT
ertr-142	141	16	a-12	a-12	PROPN
ertr-142	141	17	)	)	PUNCT
ertr-142	141	18	.	.	PUNCT
ertr-142	142	1	the	the	DET
ertr-142	142	2	staff	staff	NOUN
ertr-142	142	3	did	do	AUX
ertr-142	142	4	n’t	not	PART
ertr-142	142	5	look	look	VERB
ertr-142	142	6	happy	happy	ADJ
ertr-142	142	7	at	at	ADP
ertr-142	142	8	all	all	ADV
ertr-142	142	9	(	(	PUNCT
ertr-142	142	10	b-5	b-5	NUM
ertr-142	142	11	)	)	PUNCT
ertr-142	142	12	and	and	CCONJ
ertr-142	142	13	their	their	PRON
ertr-142	142	14	english	english	PROPN
ertr-142	142	15	was	be	AUX
ertr-142	142	16	not	not	PART
ertr-142	142	17	good	good	ADJ
ertr-142	142	18	(	(	PUNCT
ertr-142	142	19	b-7	b-7	PROPN
ertr-142	142	20	)	)	PUNCT
ertr-142	142	21	.	.	PUNCT
ertr-142	143	1	breakfast	breakfast	NOUN
ertr-142	143	2	was	be	AUX
ertr-142	143	3	so	so	ADV
ertr-142	143	4	bad	bad	ADJ
ertr-142	143	5	and	and	CCONJ
ertr-142	143	6	the	the	DET
ertr-142	143	7	same	same	ADJ
ertr-142	143	8	every	every	DET
ertr-142	143	9	day	day	NOUN
ertr-142	143	10	(	(	PUNCT
ertr-142	143	11	d-2	d-2	NOUN
ertr-142	143	12	)	)	PUNCT
ertr-142	143	13	.	.	PUNCT
ertr-142	144	1	the	the	DET
ertr-142	144	2	pool	pool	NOUN
ertr-142	144	3	was	be	AUX
ertr-142	144	4	small	small	ADJ
ertr-142	144	5	(	(	PUNCT
ertr-142	144	6	g-2	g-2	ADJ
ertr-142	144	7	)	)	PUNCT
ertr-142	144	8	.	.	PUNCT
ertr-142	145	1	the	the	DET
ertr-142	145	2	location	location	NOUN
ertr-142	145	3	of	of	ADP
ertr-142	145	4	hotel	hotel	NOUN
ertr-142	145	5	was	be	AUX
ertr-142	145	6	far	far	ADV
ertr-142	145	7	away	away	ADV
ertr-142	145	8	from	from	ADP
ertr-142	145	9	the	the	DET
ertr-142	145	10	beach	beach	NOUN
ertr-142	145	11	(	(	PUNCT
ertr-142	145	12	f-6	f-6	NOUN
ertr-142	145	13	)	)	PUNCT
ertr-142	145	14	.	.	PUNCT
ertr-142	145	15	”	"	PUNCT
ertr-142	146	1	from	from	ADP
ertr-142	146	2	these	these	DET
ertr-142	146	3	comments	comment	NOUN
ertr-142	146	4	,	,	PUNCT
ertr-142	146	5	the	the	DET
ertr-142	146	6	research	research	NOUN
ertr-142	146	7	data	datum	NOUN
ertr-142	146	8	can	can	AUX
ertr-142	146	9	be	be	AUX
ertr-142	146	10	coded	code	VERB
ertr-142	146	11	into	into	ADP
ertr-142	146	12	seven	seven	NUM
ertr-142	146	13	topics	topic	NOUN
ertr-142	146	14	.	.	PUNCT
ertr-142	147	1	table	table	NOUN
ertr-142	147	2	1	1	NUM
ertr-142	147	3	:	:	PUNCT
ertr-142	147	4	online	online	ADJ
ertr-142	147	5	review	review	NOUN
ertr-142	147	6	complaint	complaint	NOUN
ertr-142	147	7	framework	framework	NOUN
ertr-142	147	8	room	room	NOUN
ertr-142	147	9	front	front	NOUN
ertr-142	147	10	desk	desk	NOUN
ertr-142	147	11	staff	staff	NOUN
ertr-142	147	12	bathroom	bathroom	NOUN
ertr-142	147	13	restaurant	restaurant	NOUN
ertr-142	147	14	/breakfast	/breakfast	ADJ
ertr-142	147	15	parking	parking	NOUN
ertr-142	147	16	location	location	NOUN
ertr-142	147	17	hotel	hotel	NOUN
ertr-142	147	18	facilities	facility	NOUN
ertr-142	147	19	smell	smell	VERB
ertr-142	147	20	unfair	unfair	ADJ
ertr-142	147	21	old	old	ADJ
ertr-142	147	22	taste	taste	NOUN
ertr-142	147	23	safety	safety	PROPN
ertr-142	147	24	street	street	NOUN
ertr-142	147	25	swimming	swimming	NOUN
ertr-142	147	26	pool	pool	NOUN
ertr-142	147	27	noise	noise	NOUN
ertr-142	147	28	impolite	impolite	ADJ
ertr-142	147	29	dirty	dirty	ADJ
ertr-142	147	30	variety	variety	NOUN
ertr-142	147	31	distance	distance	NOUN
ertr-142	147	32	distance	distance	NOUN
ertr-142	147	33	gym	gym	NOUN
ertr-142	147	34	picture	picture	NOUN
ertr-142	147	35	in	in	ADP
ertr-142	147	36	advertisement	advertisement	NOUN
ertr-142	147	37	unfriendly	unfriendly	ADJ
ertr-142	147	38	size	size	NOUN
ertr-142	147	39	cleanliness	cleanliness	NOUN
ertr-142	147	40	space	space	NOUN
ertr-142	147	41	safety	safety	NOUN
ertr-142	147	42	elevators	elevator	NOUN
ertr-142	147	43	air	air	NOUN
ertr-142	147	44	-	-	PUNCT
ertr-142	147	45	conditioning	conditioning	NOUN
ertr-142	147	46	refused	refuse	VERB
ertr-142	147	47	to	to	PART
ertr-142	147	48	solve	solve	VERB
ertr-142	147	49	problems	problem	NOUN
ertr-142	147	50	broken	break	VERB
ertr-142	147	51	buffet	buffet	NOUN
ertr-142	147	52	convenience	convenience	NOUN
ertr-142	147	53	carpet	carpet	NOUN
ertr-142	147	54	and	and	CCONJ
ertr-142	147	55	floor	floor	NOUN
ertr-142	147	56	check	check	NOUN
ertr-142	147	57	in	in	ADP
ertr-142	147	58	-	-	PUNCT
ertr-142	147	59	out	out	ADP
ertr-142	147	60	process	process	NOUN
ertr-142	147	61	problems	problem	NOUN
ertr-142	147	62	aircirculation	aircirculation	NOUN
ertr-142	147	63	expensive	expensive	ADJ
ertr-142	147	64	bedding	bedding	NOUN
ertr-142	147	65	/	/	SYM
ertr-142	147	66	linens	linen	NOUN
ertr-142	147	67	unable	unable	ADJ
ertr-142	147	68	to	to	PART
ertr-142	147	69	speak	speak	VERB
ertr-142	147	70	english	english	PROPN
ertr-142	147	71	/	/	SYM
ertr-142	147	72	foreign	foreign	ADJ
ertr-142	147	73	languages	language	NOUN
ertr-142	147	74	wet	wet	ADJ
ertr-142	147	75	floor	floor	NOUN
ertr-142	147	76	amount	amount	NOUN
ertr-142	147	77	of	of	ADP
ertr-142	147	78	food	food	NOUN
ertr-142	147	79	towels	towel	NOUN
ertr-142	147	80	insects	insect	NOUN
ertr-142	147	81	staff	staff	NOUN
ertr-142	147	82	furniture	furniture	NOUN
ertr-142	147	83	flushing	flush	VERB
ertr-142	147	84	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	147	85	e	e	NOUN
ertr-142	147	86	-	-	NOUN
ertr-142	147	87	review	review	NOUN
ertr-142	147	88	of	of	ADP
ertr-142	147	89	tourism	tourism	NOUN
ertr-142	147	90	research	research	NOUN
ertr-142	147	91	(	(	PUNCT
ertr-142	147	92	ertr	ertr	NOUN
ertr-142	147	93	)	)	PUNCT
ertr-142	147	94	,	,	PUNCT
ertr-142	147	95	vol	vol	NOUN
ertr-142	147	96	.	.	PROPN
ertr-142	148	1	14	14	NUM
ertr-142	148	2	,	,	PUNCT
ertr-142	149	1	no	no	INTJ
ertr-142	149	2	.	.	NOUN
ertr-142	150	1	5/6	5/6	NUM
ertr-142	150	2	,	,	PUNCT
ertr-142	150	3	2017	2017	NUM
ertr-142	150	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	150	5	224	224	NUM
ertr-142	150	6	system	system	NOUN
ertr-142	150	7	keycard	keycard	NOUN
ertr-142	150	8	insects	insect	NOUN
ertr-142	150	9	roomamenities	roomamenitie	VERB
ertr-142	150	10	internet	internet	NOUN
ertr-142	150	11	television	television	NOUN
ertr-142	150	12	data	datum	NOUN
ertr-142	150	13	analysis	analysis	NOUN
ertr-142	150	14	,	,	PUNCT
ertr-142	150	15	results	result	NOUN
ertr-142	150	16	,	,	PUNCT
ertr-142	150	17	and	and	CCONJ
ertr-142	150	18	discussion	discussion	NOUN
ertr-142	150	19	of	of	ADP
ertr-142	150	20	the	the	DET
ertr-142	150	21	1,350	1,350	NUM
ertr-142	150	22	reviews	review	NOUN
ertr-142	150	23	analysed	analyse	VERB
ertr-142	150	24	,	,	PUNCT
ertr-142	150	25	in	in	ADP
ertr-142	150	26	which	which	PRON
ertr-142	150	27	some	some	DET
ertr-142	150	28	people	people	NOUN
ertr-142	150	29	commented	comment	VERB
ertr-142	150	30	on	on	ADP
ertr-142	150	31	more	more	ADJ
ertr-142	150	32	than	than	ADP
ertr-142	150	33	one	one	NUM
ertr-142	150	34	topic	topic	NOUN
ertr-142	150	35	,	,	PUNCT
ertr-142	150	36	there	there	PRON
ertr-142	150	37	were	be	VERB
ertr-142	150	38	a	a	DET
ertr-142	150	39	total	total	NOUN
ertr-142	150	40	of	of	ADP
ertr-142	150	41	3,582	3,582	NUM
ertr-142	150	42	complaints	complaint	NOUN
ertr-142	150	43	.	.	PUNCT
ertr-142	151	1	this	this	DET
ertr-142	151	2	study	study	NOUN
ertr-142	151	3	found	find	VERB
ertr-142	151	4	that	that	SCONJ
ertr-142	151	5	there	there	PRON
ertr-142	151	6	are	be	VERB
ertr-142	151	7	seven	seven	NUM
ertr-142	151	8	main	main	ADJ
ertr-142	151	9	categories	category	NOUN
ertr-142	151	10	of	of	ADP
ertr-142	151	11	customer	customer	NOUN
ertr-142	151	12	complaints	complaint	NOUN
ertr-142	151	13	as	as	SCONJ
ertr-142	151	14	demonstrated	demonstrate	VERB
ertr-142	151	15	in	in	ADP
ertr-142	151	16	table	table	NOUN
ertr-142	151	17	2	2	NUM
ertr-142	151	18	.	.	PUNCT
ertr-142	152	1	there	there	PRON
ertr-142	152	2	are	be	VERB
ertr-142	152	3	also	also	ADV
ertr-142	152	4	examples	example	NOUN
ertr-142	152	5	of	of	ADP
ertr-142	152	6	customer	customer	NOUN
ertr-142	152	7	complaints	complaint	NOUN
ertr-142	152	8	in	in	ADP
ertr-142	152	9	the	the	DET
ertr-142	152	10	appendix	appendix	NOUN
ertr-142	152	11	.	.	PUNCT
ertr-142	153	1	the	the	DET
ertr-142	153	2	first	first	ADJ
ertr-142	153	3	result	result	NOUN
ertr-142	153	4	to	to	PART
ertr-142	153	5	be	be	AUX
ertr-142	153	6	analyzed	analyze	VERB
ertr-142	153	7	was	be	AUX
ertr-142	153	8	the	the	DET
ertr-142	153	9	1,377	1,377	NUM
ertr-142	153	10	complaints	complaint	NOUN
ertr-142	153	11	about	about	ADP
ertr-142	153	12	the	the	DET
ertr-142	153	13	staff	staff	NOUN
ertr-142	153	14	.	.	PUNCT
ertr-142	154	1	the	the	DET
ertr-142	154	2	majority	majority	NOUN
ertr-142	154	3	of	of	ADP
ertr-142	154	4	the	the	DET
ertr-142	154	5	guests	guest	NOUN
ertr-142	154	6	revealed	reveal	VERB
ertr-142	154	7	that	that	SCONJ
ertr-142	154	8	the	the	DET
ertr-142	154	9	hotel	hotel	NOUN
ertr-142	154	10	staff	staff	NOUN
ertr-142	154	11	could	could	AUX
ertr-142	154	12	not	not	PART
ertr-142	154	13	communicate	communicate	VERB
ertr-142	154	14	in	in	ADP
ertr-142	154	15	english	english	PROPN
ertr-142	154	16	or	or	CCONJ
ertr-142	154	17	other	other	ADJ
ertr-142	154	18	foreign	foreign	ADJ
ertr-142	154	19	languages	language	NOUN
ertr-142	154	20	(	(	PUNCT
ertr-142	154	21	520	520	NUM
ertr-142	154	22	comments	comment	NOUN
ertr-142	154	23	)	)	PUNCT
ertr-142	154	24	,	,	PUNCT
ertr-142	154	25	and	and	CCONJ
ertr-142	154	26	then	then	ADV
ertr-142	154	27	they	they	PRON
ertr-142	154	28	commented	comment	VERB
ertr-142	154	29	about	about	ADP
ertr-142	154	30	the	the	DET
ertr-142	154	31	checkin	checkin	NOUN
ertr-142	154	32	and	and	CCONJ
ertr-142	154	33	check	check	NOUN
ertr-142	154	34	-	-	PUNCT
ertr-142	154	35	out	out	ADP
ertr-142	154	36	process	process	NOUN
ertr-142	154	37	(	(	PUNCT
ertr-142	154	38	210	210	NUM
ertr-142	154	39	comments	comment	NOUN
ertr-142	154	40	)	)	PUNCT
ertr-142	154	41	because	because	SCONJ
ertr-142	154	42	of	of	ADP
ertr-142	154	43	the	the	DET
ertr-142	154	44	slow	slow	ADJ
ertr-142	154	45	process	process	NOUN
ertr-142	154	46	and	and	CCONJ
ertr-142	154	47	mistakes	mistake	NOUN
ertr-142	154	48	in	in	ADP
ertr-142	154	49	the	the	DET
ertr-142	154	50	billing	billing	NOUN
ertr-142	154	51	system	system	NOUN
ertr-142	154	52	.	.	PUNCT
ertr-142	155	1	customers	customer	NOUN
ertr-142	155	2	also	also	ADV
ertr-142	155	3	wrote	write	VERB
ertr-142	155	4	that	that	PRON
ertr-142	155	5	staff	staff	NOUN
ertr-142	155	6	could	could	AUX
ertr-142	155	7	not	not	PART
ertr-142	155	8	solve	solve	VERB
ertr-142	155	9	problems	problem	NOUN
ertr-142	155	10	immediately	immediately	ADV
ertr-142	155	11	(	(	PUNCT
ertr-142	155	12	159	159	NUM
ertr-142	155	13	comments	comment	NOUN
ertr-142	155	14	)	)	PUNCT
ertr-142	155	15	.	.	PUNCT
ertr-142	156	1	also	also	ADV
ertr-142	156	2	,	,	PUNCT
ertr-142	156	3	guests	guest	NOUN
ertr-142	156	4	complained	complain	VERB
ertr-142	156	5	about	about	ADP
ertr-142	156	6	unfair	unfair	ADJ
ertr-142	156	7	/	/	SYM
ertr-142	156	8	inattentive	inattentive	ADJ
ertr-142	156	9	treatment	treatment	NOUN
ertr-142	156	10	from	from	ADP
ertr-142	156	11	staff	staff	NOUN
ertr-142	156	12	(	(	PUNCT
ertr-142	156	13	145	145	NUM
ertr-142	156	14	comments	comment	NOUN
ertr-142	156	15	)	)	PUNCT
ertr-142	156	16	,	,	PUNCT
ertr-142	156	17	and	and	CCONJ
ertr-142	156	18	that	that	SCONJ
ertr-142	156	19	some	some	DET
ertr-142	156	20	staff	staff	NOUN
ertr-142	156	21	were	be	AUX
ertr-142	156	22	unfriendly	unfriendly	ADJ
ertr-142	156	23	,	,	PUNCT
ertr-142	156	24	they	they	PRON
ertr-142	156	25	did	do	AUX
ertr-142	156	26	not	not	PART
ertr-142	156	27	smile	smile	VERB
ertr-142	156	28	or	or	CCONJ
ertr-142	156	29	say	say	VERB
ertr-142	156	30	hello	hello	INTJ
ertr-142	156	31	when	when	SCONJ
ertr-142	156	32	meeting	meet	VERB
ertr-142	156	33	or	or	CCONJ
ertr-142	156	34	passing	pass	VERB
ertr-142	156	35	by	by	ADP
ertr-142	156	36	customers	customer	NOUN
ertr-142	156	37	(	(	PUNCT
ertr-142	156	38	134	134	NUM
ertr-142	156	39	comments	comment	NOUN
ertr-142	156	40	)	)	PUNCT
ertr-142	156	41	.	.	PUNCT
ertr-142	157	1	the	the	DET
ertr-142	157	2	second	second	ADJ
ertr-142	157	3	result	result	NOUN
ertr-142	157	4	was	be	AUX
ertr-142	157	5	derived	derive	VERB
ertr-142	157	6	from	from	ADP
ertr-142	157	7	1,012	1,012	NUM
ertr-142	157	8	complaints	complaint	NOUN
ertr-142	157	9	about	about	ADP
ertr-142	157	10	the	the	DET
ertr-142	157	11	room	room	NOUN
ertr-142	157	12	,	,	PUNCT
ertr-142	157	13	with	with	ADP
ertr-142	157	14	the	the	DET
ertr-142	157	15	majority	majority	NOUN
ertr-142	157	16	of	of	ADP
ertr-142	157	17	customers	customer	NOUN
ertr-142	157	18	mentioning	mention	VERB
ertr-142	157	19	that	that	SCONJ
ertr-142	157	20	the	the	DET
ertr-142	157	21	quality	quality	NOUN
ertr-142	157	22	of	of	ADP
ertr-142	157	23	the	the	DET
ertr-142	157	24	rooms	room	NOUN
ertr-142	157	25	did	do	AUX
ertr-142	157	26	not	not	PART
ertr-142	157	27	match	match	VERB
ertr-142	157	28	the	the	DET
ertr-142	157	29	value	value	NOUN
ertr-142	157	30	(	(	PUNCT
ertr-142	157	31	194	194	NUM
ertr-142	157	32	comments	comment	NOUN
ertr-142	157	33	)	)	PUNCT
ertr-142	157	34	,	,	PUNCT
ertr-142	157	35	old	old	ADJ
ertr-142	157	36	and	and	CCONJ
ertr-142	157	37	smelly	smelly	ADJ
ertr-142	157	38	rooms	room	NOUN
ertr-142	157	39	(	(	PUNCT
ertr-142	157	40	150	150	NUM
ertr-142	157	41	comments	comment	NOUN
ertr-142	157	42	)	)	PUNCT
ertr-142	157	43	,	,	PUNCT
ertr-142	157	44	insufficient	insufficient	ADJ
ertr-142	157	45	room	room	NOUN
ertr-142	157	46	amenities	amenity	NOUN
ertr-142	157	47	(	(	PUNCT
ertr-142	157	48	94	94	NUM
ertr-142	157	49	comments	comment	NOUN
ertr-142	157	50	)	)	PUNCT
ertr-142	157	51	,	,	PUNCT
ertr-142	157	52	slow	slow	ADJ
ertr-142	157	53	wi	wi	PROPN
ertr-142	157	54	-	-	PUNCT
ertr-142	157	55	fi	fi	NOUN
ertr-142	157	56	or	or	CCONJ
ertr-142	157	57	charging	charge	VERB
ertr-142	157	58	for	for	ADP
ertr-142	157	59	wi	wi	PROPN
ertr-142	157	60	-	-	PUNCT
ertr-142	157	61	fi	fi	NOUN
ertr-142	157	62	(	(	PUNCT
ertr-142	157	63	93	93	NUM
ertr-142	157	64	comments	comment	NOUN
ertr-142	157	65	)	)	PUNCT
ertr-142	157	66	,	,	PUNCT
ertr-142	157	67	rooms	room	NOUN
ertr-142	157	68	and	and	CCONJ
ertr-142	157	69	the	the	DET
ertr-142	157	70	pictures	picture	NOUN
ertr-142	157	71	of	of	ADP
ertr-142	157	72	the	the	DET
ertr-142	157	73	rooms	room	NOUN
ertr-142	157	74	in	in	ADP
ertr-142	157	75	advertisements	advertisement	NOUN
ertr-142	157	76	were	be	AUX
ertr-142	157	77	different	different	ADJ
ertr-142	157	78	(	(	PUNCT
ertr-142	157	79	90	90	NUM
ertr-142	157	80	comments	comment	NOUN
ertr-142	157	81	)	)	PUNCT
ertr-142	157	82	,	,	PUNCT
ertr-142	157	83	and	and	CCONJ
ertr-142	157	84	both	both	CCONJ
ertr-142	157	85	noisy	noisy	ADJ
ertr-142	157	86	and	and	CCONJ
ertr-142	157	87	dirty	dirty	ADJ
ertr-142	157	88	rooms	room	NOUN
ertr-142	157	89	(	(	PUNCT
ertr-142	157	90	85	85	NUM
ertr-142	157	91	comments	comment	NOUN
ertr-142	157	92	)	)	PUNCT
ertr-142	157	93	.	.	PUNCT
ertr-142	158	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	159	1	e	e	X
ertr-142	159	2	-	-	NOUN
ertr-142	159	3	review	review	NOUN
ertr-142	159	4	of	of	ADP
ertr-142	159	5	tourism	tourism	NOUN
ertr-142	159	6	research	research	NOUN
ertr-142	159	7	(	(	PUNCT
ertr-142	159	8	ertr	ertr	NOUN
ertr-142	159	9	)	)	PUNCT
ertr-142	159	10	,	,	PUNCT
ertr-142	159	11	vol	vol	NOUN
ertr-142	159	12	.	.	PROPN
ertr-142	160	1	14	14	NUM
ertr-142	160	2	,	,	PUNCT
ertr-142	161	1	no	no	INTJ
ertr-142	161	2	.	.	NOUN
ertr-142	162	1	5/6	5/6	NUM
ertr-142	162	2	,	,	PUNCT
ertr-142	162	3	2017	2017	NUM
ertr-142	162	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	162	5	225	225	NUM
ertr-142	162	6	table	table	NOUN
ertr-142	162	7	2	2	NUM
ertr-142	162	8	:	:	PUNCT
ertr-142	162	9	customer	customer	NOUN
ertr-142	162	10	complaints	complaint	NOUN
ertr-142	162	11	about	about	ADP
ertr-142	162	12	the	the	DET
ertr-142	162	13	four	four	NUM
ertr-142	162	14	-	-	PUNCT
ertr-142	162	15	star	star	NOUN
ertr-142	162	16	hotels	hotel	NOUN
ertr-142	162	17	in	in	ADP
ertr-142	162	18	pattaya	pattaya	PROPN
ertr-142	162	19	,	,	PUNCT
ertr-142	162	20	thailand	thailand	PROPN
ertr-142	162	21	.	.	PUNCT
ertr-142	163	1	theme	theme	NOUN
ertr-142	163	2	sub	sub	ADJ
ertr-142	163	3	-	-	ADJ
ertr-142	163	4	theme	theme	ADJ
ertr-142	163	5	frequency	frequency	NOUN
ertr-142	163	6	%	%	NOUN
ertr-142	163	7	theme	theme	NOUN
ertr-142	163	8	sub	sub	ADJ
ertr-142	163	9	-	-	ADJ
ertr-142	163	10	theme	theme	ADJ
ertr-142	163	11	frequency	frequency	NOUN
ertr-142	163	12	%	%	NOUN
ertr-142	163	13	a	a	DET
ertr-142	163	14	complaints	complaint	NOUN
ertr-142	163	15	about	about	ADP
ertr-142	163	16	the	the	DET
ertr-142	163	17	rooms	room	NOUN
ertr-142	163	18	(	(	PUNCT
ertr-142	163	19	1,012	1,012	NUM
ertr-142	163	20	complaints	complaint	NOUN
ertr-142	163	21	or	or	CCONJ
ertr-142	163	22	28.28	28.28	NUM
ertr-142	163	23	%	%	NOUN
ertr-142	163	24	)	)	PUNCT
ertr-142	163	25	old	old	ADJ
ertr-142	163	26	and	and	CCONJ
ertr-142	163	27	smelly	smelly	ADJ
ertr-142	163	28	rooms	room	NOUN
ertr-142	163	29	(	(	PUNCT
ertr-142	163	30	a-1	a-1	PROPN
ertr-142	163	31	)	)	PUNCT
ertr-142	163	32	unprotected	unprotected	ADJ
ertr-142	163	33	noisy	noisy	ADJ
ertr-142	163	34	rooms	room	NOUN
ertr-142	163	35	,	,	PUNCT
ertr-142	163	36	dirty	dirty	ADJ
ertr-142	163	37	rooms	room	NOUN
ertr-142	163	38	(	(	PUNCT
ertr-142	163	39	carpet	carpet	NOUN
ertr-142	163	40	,	,	PUNCT
ertr-142	163	41	floor	floor	NOUN
ertr-142	163	42	,	,	PUNCT
ertr-142	163	43	curtains	curtain	NOUN
ertr-142	163	44	)	)	PUNCT
ertr-142	163	45	(	(	PUNCT
ertr-142	163	46	a-2	a-2	NOUN
ertr-142	163	47	)	)	PUNCT
ertr-142	163	48	quality	quality	NOUN
ertr-142	163	49	of	of	ADP
ertr-142	163	50	the	the	DET
ertr-142	163	51	rooms	room	NOUN
ertr-142	163	52	did	do	AUX
ertr-142	163	53	not	not	PART
ertr-142	163	54	match	match	VERB
ertr-142	163	55	the	the	DET
ertr-142	163	56	value	value	NOUN
ertr-142	163	57	(	(	PUNCT
ertr-142	163	58	a-3	a-3	NOUN
ertr-142	163	59	)	)	PUNCT
ertr-142	163	60	rooms	room	NOUN
ertr-142	163	61	and	and	CCONJ
ertr-142	163	62	pictures	picture	NOUN
ertr-142	163	63	of	of	ADP
ertr-142	163	64	rooms	room	NOUN
ertr-142	163	65	in	in	ADP
ertr-142	163	66	advertisements	advertisement	NOUN
ertr-142	163	67	were	be	AUX
ertr-142	163	68	different(a-4	different(a-4	PROPN
ertr-142	163	69	)	)	PUNCT
ertr-142	163	70	air	air	NOUN
ertr-142	163	71	-	-	PUNCT
ertr-142	163	72	conditioners	conditioner	NOUN
ertr-142	163	73	did	do	AUX
ertr-142	163	74	not	not	PART
ertr-142	163	75	work	work	VERB
ertr-142	163	76	or	or	CCONJ
ertr-142	163	77	were	be	AUX
ertr-142	163	78	not	not	PART
ertr-142	163	79	cold	cold	ADJ
ertr-142	163	80	(	(	PUNCT
ertr-142	163	81	a-5	a-5	PROPN
ertr-142	163	82	)	)	PUNCT
ertr-142	163	83	pillows	pillow	NOUN
ertr-142	163	84	and	and	CCONJ
ertr-142	163	85	beds	bed	NOUN
ertr-142	163	86	were	be	AUX
ertr-142	163	87	dirty	dirty	ADJ
ertr-142	163	88	(	(	PUNCT
ertr-142	163	89	a-6	a-6	PROPN
ertr-142	163	90	)	)	PUNCT
ertr-142	163	91	slow	slow	VERB
ertr-142	163	92	wi	wi	PROPN
ertr-142	163	93	-	-	PUNCT
ertr-142	163	94	fi	fi	NOUN
ertr-142	163	95	or	or	CCONJ
ertr-142	163	96	charging	charge	VERB
ertr-142	163	97	for	for	SCONJ
ertr-142	163	98	wi	wi	PROPN
ertr-142	163	99	-	-	PUNCT
ertr-142	163	100	fi	fi	NOUN
ertr-142	163	101	(	(	PUNCT
ertr-142	163	102	a-7	a-7	PROPN
ertr-142	163	103	)	)	PUNCT
ertr-142	163	104	small	small	ADJ
ertr-142	163	105	televisions	television	NOUN
ertr-142	163	106	and	and	CCONJ
ertr-142	163	107	few	few	ADJ
ertr-142	163	108	channels	channel	NOUN
ertr-142	163	109	(	(	PUNCT
ertr-142	163	110	a-8	a-8	PROPN
ertr-142	163	111	)	)	PUNCT
ertr-142	163	112	beds	bed	VERB
ertr-142	163	113	too	too	ADV
ertr-142	163	114	hard	hard	ADV
ertr-142	163	115	/	/	SYM
ertr-142	163	116	soft	soft	ADJ
ertr-142	163	117	(	(	PUNCT
ertr-142	163	118	a-9	a-9	PROPN
ertr-142	163	119	)	)	PUNCT
ertr-142	163	120	towels	towel	NOUN
ertr-142	163	121	were	be	AUX
ertr-142	163	122	dirty	dirty	ADJ
ertr-142	163	123	(	(	PUNCT
ertr-142	163	124	a-10	a-10	PROPN
ertr-142	163	125	)	)	PUNCT
ertr-142	163	126	broken	break	VERB
ertr-142	163	127	furniture	furniture	NOUN
ertr-142	163	128	(	(	PUNCT
ertr-142	163	129	a-11	a-11	PROPN
ertr-142	163	130	)	)	PUNCT
ertr-142	163	131	keycard	keycard	NOUN
ertr-142	163	132	system	system	NOUN
ertr-142	163	133	did	do	AUX
ertr-142	163	134	not	not	PART
ertr-142	163	135	work	work	VERB
ertr-142	163	136	properly	properly	ADV
ertr-142	163	137	(	(	PUNCT
ertr-142	163	138	a-12	a-12	NOUN
ertr-142	163	139	)	)	PUNCT
ertr-142	163	140	guests	guest	NOUN
ertr-142	163	141	can	can	AUX
ertr-142	163	142	not	not	PART
ertr-142	163	143	get	get	VERB
ertr-142	163	144	the	the	DET
ertr-142	163	145	type	type	NOUN
ertr-142	163	146	of	of	ADP
ertr-142	163	147	room	room	NOUN
ertr-142	163	148	they	they	PRON
ertr-142	163	149	have	have	AUX
ertr-142	163	150	booked	book	VERB
ertr-142	163	151	(	(	PUNCT
ertr-142	163	152	a-13	a-13	PROPN
ertr-142	163	153	)	)	PUNCT
ertr-142	163	154	a	a	DET
ertr-142	163	155	lot	lot	NOUN
ertr-142	163	156	of	of	ADP
ertr-142	163	157	mosquitoes	mosquito	NOUN
ertr-142	163	158	and	and	CCONJ
ertr-142	163	159	insects	insect	NOUN
ertr-142	163	160	(	(	PUNCT
ertr-142	163	161	a-14	a-14	NOUN
ertr-142	163	162	)	)	PUNCT
ertr-142	163	163	insufficient	insufficient	ADJ
ertr-142	163	164	room	room	NOUN
ertr-142	163	165	amenities	amenity	NOUN
ertr-142	163	166	(	(	PUNCT
ertr-142	163	167	a-15	a-15	PROPN
ertr-142	163	168	)	)	PUNCT
ertr-142	163	169	150	150	NUM
ertr-142	163	170	85	85	NUM
ertr-142	163	171	194	194	NUM
ertr-142	163	172	90	90	NUM
ertr-142	163	173	77	77	NUM
ertr-142	163	174	22	22	NUM
ertr-142	163	175	93	93	NUM
ertr-142	163	176	32	32	NUM
ertr-142	163	177	31	31	NUM
ertr-142	163	178	14	14	NUM
ertr-142	163	179	12	12	NUM
ertr-142	163	180	15	15	NUM
ertr-142	163	181	58	58	NUM
ertr-142	163	182	45	45	NUM
ertr-142	163	183	94	94	NUM
ertr-142	163	184	14.82	14.82	NUM
ertr-142	163	185	8.40	8.40	NUM
ertr-142	163	186	19.17	19.17	NUM
ertr-142	163	187	8.89	8.89	NUM
ertr-142	163	188	7.61	7.61	NUM
ertr-142	163	189	2.17	2.17	NUM
ertr-142	163	190	9.19	9.19	NUM
ertr-142	163	191	3.16	3.16	NUM
ertr-142	163	192	3.06	3.06	NUM
ertr-142	163	193	1.38	1.38	NUM
ertr-142	163	194	1.19	1.19	NUM
ertr-142	163	195	1.48	1.48	NUM
ertr-142	163	196	5.73	5.73	NUM
ertr-142	163	197	4.45	4.45	NUM
ertr-142	163	198	9.30	9.30	NUM
ertr-142	164	1	b	b	NOUN
ertr-142	164	2	complaints	complaint	NOUN
ertr-142	164	3	about	about	ADP
ertr-142	164	4	the	the	DET
ertr-142	164	5	staff	staff	NOUN
ertr-142	164	6	(	(	PUNCT
ertr-142	164	7	1,377	1,377	NUM
ertr-142	164	8	complaints	complaint	NOUN
ertr-142	164	9	or	or	CCONJ
ertr-142	164	10	38.45	38.45	NUM
ertr-142	164	11	%	%	NOUN
ertr-142	164	12	)	)	PUNCT
ertr-142	164	13	unfair/	unfair/	NUM
ertr-142	164	14	inattention	inattention	NOUN
ertr-142	164	15	treatment	treatment	NOUN
ertr-142	164	16	from	from	ADP
ertr-142	164	17	staff	staff	NOUN
ertr-142	164	18	(	(	PUNCT
ertr-142	164	19	b-1	b-1	PROPN
ertr-142	164	20	)	)	PUNCT
ertr-142	164	21	negative	negative	ADJ
ertr-142	164	22	impression	impression	NOUN
ertr-142	164	23	of	of	ADP
ertr-142	164	24	hotel	hotel	NOUN
ertr-142	164	25	security	security	NOUN
ertr-142	164	26	guards	guard	NOUN
ertr-142	164	27	/	/	SYM
ertr-142	164	28	no	no	DET
ertr-142	164	29	guard	guard	NOUN
ertr-142	164	30	(	(	PUNCT
ertr-142	164	31	b-2	b-2	NOUN
ertr-142	164	32	)	)	PUNCT
ertr-142	164	33	staff	staff	NOUN
ertr-142	164	34	can	can	AUX
ertr-142	164	35	not	not	PART
ertr-142	164	36	solve	solve	VERB
ertr-142	164	37	problems	problem	NOUN
ertr-142	164	38	immediately	immediately	ADV
ertr-142	164	39	(	(	PUNCT
ertr-142	164	40	b-3	b-3	NOUN
ertr-142	164	41	)	)	PUNCT
ertr-142	164	42	impolite	impolite	ADJ
ertr-142	164	43	staff	staff	NOUN
ertr-142	164	44	(	(	PUNCT
ertr-142	164	45	b-4	b-4	NOUN
ertr-142	164	46	)	)	PUNCT
ertr-142	164	47	unfriendly	unfriendly	ADJ
ertr-142	164	48	staff	staff	NOUN
ertr-142	164	49	(	(	PUNCT
ertr-142	164	50	b-5	b-5	NUM
ertr-142	164	51	)	)	PUNCT
ertr-142	164	52	not	not	PART
ertr-142	164	53	impressed	impressed	ADJ
ertr-142	164	54	check	check	NOUN
ertr-142	164	55	-	-	PUNCT
ertr-142	164	56	in	in	NOUN
ertr-142	164	57	and	and	CCONJ
ertr-142	164	58	check	check	VERB
ertr-142	164	59	-	-	PUNCT
ertr-142	164	60	out	out	ADP
ertr-142	164	61	process	process	NOUN
ertr-142	164	62	(	(	PUNCT
ertr-142	164	63	b-6	b-6	NOUN
ertr-142	164	64	)	)	PUNCT
ertr-142	164	65	staff	staff	NOUN
ertr-142	164	66	could	could	AUX
ertr-142	164	67	not	not	PART
ertr-142	164	68	speak	speak	VERB
ertr-142	164	69	english	english	PROPN
ertr-142	164	70	and	and	CCONJ
ertr-142	164	71	other	other	ADJ
ertr-142	164	72	foreign	foreign	ADJ
ertr-142	164	73	languages	language	NOUN
ertr-142	164	74	(	(	PUNCT
ertr-142	164	75	b-7	b-7	PROPN
ertr-142	164	76	)	)	PUNCT
ertr-142	164	77	145	145	NUM
ertr-142	164	78	84	84	NUM
ertr-142	164	79	159	159	NUM
ertr-142	164	80	125	125	NUM
ertr-142	164	81	134	134	NUM
ertr-142	164	82	210	210	NUM
ertr-142	164	83	520	520	NUM
ertr-142	164	84	10.53	10.53	NUM
ertr-142	164	85	6.10	6.10	NUM
ertr-142	164	86	11.55	11.55	NUM
ertr-142	164	87	9.08	9.08	NUM
ertr-142	164	88	9.73	9.73	NUM
ertr-142	164	89	15.25	15.25	NUM
ertr-142	164	90	37.76	37.76	NUM
ertr-142	164	91	c	c	NOUN
ertr-142	164	92	complaints	complaint	NOUN
ertr-142	164	93	about	about	ADP
ertr-142	164	94	the	the	DET
ertr-142	164	95	bathrooms	bathroom	NOUN
ertr-142	164	96	old	old	ADJ
ertr-142	164	97	and	and	CCONJ
ertr-142	164	98	dirty	dirty	ADJ
ertr-142	164	99	bathrooms	bathroom	NOUN
ertr-142	164	100	(	(	PUNCT
ertr-142	164	101	c-1	c-1	NOUN
ertr-142	164	102	)	)	PUNCT
ertr-142	164	103	narrow	narrow	ADJ
ertr-142	164	104	bathrooms	bathroom	NOUN
ertr-142	164	105	(	(	PUNCT
ertr-142	164	106	c-2	c-2	NOUN
ertr-142	164	107	)	)	PUNCT
ertr-142	164	108	water	water	NOUN
ertr-142	164	109	heaters	heater	NOUN
ertr-142	164	110	did	do	AUX
ertr-142	164	111	not	not	PART
ertr-142	164	112	work	work	VERB
ertr-142	164	113	properly	properly	ADV
ertr-142	164	114	(	(	PUNCT
ertr-142	164	115	c-3	c-3	NOUN
ertr-142	164	116	)	)	PUNCT
ertr-142	164	117	197	197	NUM
ertr-142	164	118	58	58	NUM
ertr-142	164	119	55	55	NUM
ertr-142	164	120	32.45	32.45	NUM
ertr-142	164	121	9.56	9.56	NUM
ertr-142	164	122	9.06	9.06	NUM
ertr-142	164	123	d	d	NOUN
ertr-142	164	124	complaints	complaint	NOUN
ertr-142	164	125	about	about	ADP
ertr-142	164	126	the	the	DET
ertr-142	164	127	breakfast	breakfast	NOUN
ertr-142	164	128	was	be	AUX
ertr-142	164	129	not	not	PART
ertr-142	164	130	delicious	delicious	ADJ
ertr-142	164	131	(	(	PUNCT
ertr-142	164	132	d-1	d-1	NOUN
ertr-142	164	133	)	)	PUNCT
ertr-142	164	134	breakfast	breakfast	NOUN
ertr-142	164	135	had	have	VERB
ertr-142	164	136	few	few	ADJ
ertr-142	164	137	choices	choice	NOUN
ertr-142	164	138	/	/	SYM
ertr-142	164	139	no	no	DET
ertr-142	164	140	traditional	traditional	ADJ
ertr-142	164	141	food	food	NOUN
ertr-142	164	142	for	for	ADP
ertr-142	164	143	some	some	DET
ertr-142	164	144	nationalities	nationality	NOUN
ertr-142	164	145	(	(	PUNCT
ertr-142	164	146	d-2	d-2	NOUN
ertr-142	164	147	)	)	PUNCT
ertr-142	164	148	98	98	NUM
ertr-142	164	149	85	85	NUM
ertr-142	164	150	14	14	NUM
ertr-142	164	151	30.25	30.25	NUM
ertr-142	164	152	26.23	26.23	NUM
ertr-142	164	153	4.32	4.32	NUM
ertr-142	164	154	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	164	155	e	e	NOUN
ertr-142	164	156	-	-	NOUN
ertr-142	164	157	review	review	NOUN
ertr-142	164	158	of	of	ADP
ertr-142	164	159	tourism	tourism	NOUN
ertr-142	164	160	research	research	NOUN
ertr-142	164	161	(	(	PUNCT
ertr-142	164	162	ertr	ertr	NOUN
ertr-142	164	163	)	)	PUNCT
ertr-142	164	164	,	,	PUNCT
ertr-142	164	165	vol	vol	NOUN
ertr-142	164	166	.	.	PROPN
ertr-142	165	1	14	14	NUM
ertr-142	165	2	,	,	PUNCT
ertr-142	166	1	no	no	INTJ
ertr-142	166	2	.	.	NOUN
ertr-142	167	1	5/6	5/6	NUM
ertr-142	167	2	,	,	PUNCT
ertr-142	167	3	2017	2017	NUM
ertr-142	167	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	167	5	226	226	NUM
ertr-142	167	6	(	(	PUNCT
ertr-142	167	7	607	607	NUM
ertr-142	167	8	complaints	complaint	NOUN
ertr-142	167	9	or	or	CCONJ
ertr-142	167	10	16.95	16.95	NUM
ertr-142	167	11	%	%	NOUN
ertr-142	167	12	)	)	PUNCT
ertr-142	167	13	broken	break	VERB
ertr-142	167	14	equipment	equipment	NOUN
ertr-142	167	15	(	(	PUNCT
ertr-142	167	16	such	such	ADJ
ertr-142	167	17	as	as	ADP
ertr-142	167	18	taps	tap	NOUN
ertr-142	167	19	,	,	PUNCT
ertr-142	167	20	bath	bath	NOUN
ertr-142	167	21	tubs	tub	NOUN
ertr-142	167	22	,	,	PUNCT
ertr-142	167	23	showers	shower	NOUN
ertr-142	167	24	)	)	PUNCT
ertr-142	167	25	(	(	PUNCT
ertr-142	167	26	c-4	c-4	NOUN
ertr-142	167	27	)	)	PUNCT
ertr-142	167	28	no	no	DET
ertr-142	167	29	air	air	NOUN
ertr-142	167	30	circulation	circulation	NOUN
ertr-142	167	31	in	in	ADP
ertr-142	167	32	the	the	DET
ertr-142	167	33	bathrooms	bathroom	NOUN
ertr-142	167	34	(	(	PUNCT
ertr-142	167	35	c-5	c-5	NOUN
ertr-142	167	36	)	)	PUNCT
ertr-142	167	37	toilet	toilet	NOUN
ertr-142	167	38	did	do	AUX
ertr-142	167	39	not	not	PART
ertr-142	167	40	flush	flush	VERB
ertr-142	167	41	(	(	PUNCT
ertr-142	167	42	c-6	c-6	NOUN
ertr-142	167	43	)	)	PUNCT
ertr-142	167	44	poor	poor	ADJ
ertr-142	167	45	water	water	NOUN
ertr-142	167	46	quality	quality	NOUN
ertr-142	167	47	and	and	CCONJ
ertr-142	167	48	quantity	quantity	NOUN
ertr-142	167	49	(	(	PUNCT
ertr-142	167	50	c-7	c-7	PROPN
ertr-142	167	51	)	)	PUNCT
ertr-142	167	52	wet	wet	ADJ
ertr-142	167	53	floor	floor	NOUN
ertr-142	167	54	(	(	PUNCT
ertr-142	167	55	c-8	c-8	PROPN
ertr-142	167	56	)	)	PUNCT
ertr-142	167	57	water	water	NOUN
ertr-142	167	58	logged	log	VERB
ertr-142	167	59	after	after	ADP
ertr-142	167	60	showering	shower	VERB
ertr-142	167	61	(	(	PUNCT
ertr-142	167	62	c-9	c-9	NOUN
ertr-142	167	63	)	)	PUNCT
ertr-142	167	64	insects	insect	NOUN
ertr-142	167	65	in	in	ADP
ertr-142	167	66	the	the	DET
ertr-142	167	67	bathroom	bathroom	NOUN
ertr-142	167	68	(	(	PUNCT
ertr-142	167	69	c-10	c-10	PROPN
ertr-142	167	70	)	)	PUNCT
ertr-142	167	71	127	127	NUM
ertr-142	167	72	54	54	NUM
ertr-142	167	73	12	12	NUM
ertr-142	167	74	35	35	NUM
ertr-142	167	75	19	19	NUM
ertr-142	167	76	14	14	NUM
ertr-142	167	77	36	36	NUM
ertr-142	167	78	20.92	20.92	NUM
ertr-142	167	79	8.90	8.90	NUM
ertr-142	167	80	1.98	1.98	NUM
ertr-142	167	81	5.77	5.77	NUM
ertr-142	167	82	3.13	3.13	NUM
ertr-142	167	83	2.31	2.31	NUM
ertr-142	167	84	5.92	5.92	NUM
ertr-142	167	85	restaurant/	restaurant/	NUM
ertr-142	167	86	breakfast	breakfast	NOUN
ertr-142	167	87	(	(	PUNCT
ertr-142	167	88	324	324	NUM
ertr-142	167	89	complaints	complaint	NOUN
ertr-142	167	90	or	or	CCONJ
ertr-142	167	91	9.04	9.04	NUM
ertr-142	167	92	%	%	NOUN
ertr-142	167	93	)	)	PUNCT
ertr-142	167	94	food	food	NOUN
ertr-142	167	95	was	be	AUX
ertr-142	167	96	not	not	PART
ertr-142	167	97	clean	clean	ADJ
ertr-142	167	98	and	and	CCONJ
ertr-142	167	99	unhealthy	unhealthy	ADJ
ertr-142	167	100	(	(	PUNCT
ertr-142	167	101	d-3	d-3	ADJ
ertr-142	167	102	)	)	PUNCT
ertr-142	167	103	breakfast	breakfast	NOUN
ertr-142	167	104	was	be	AUX
ertr-142	167	105	not	not	PART
ertr-142	167	106	a	a	DET
ertr-142	167	107	buffet	buffet	NOUN
ertr-142	167	108	(	(	PUNCT
ertr-142	167	109	d-4	d-4	NOUN
ertr-142	167	110	)	)	PUNCT
ertr-142	167	111	breakfast	breakfast	NOUN
ertr-142	167	112	was	be	AUX
ertr-142	167	113	expensive	expensive	ADJ
ertr-142	167	114	(	(	PUNCT
ertr-142	167	115	d-5	d-5	NOUN
ertr-142	167	116	)	)	PUNCT
ertr-142	167	117	breakfast	breakfast	NOUN
ertr-142	167	118	food	food	NOUN
ertr-142	167	119	was	be	AUX
ertr-142	167	120	not	not	PART
ertr-142	167	121	enough	enough	ADJ
ertr-142	167	122	(	(	PUNCT
ertr-142	167	123	d-6	d-6	ADJ
ertr-142	167	124	)	)	PUNCT
ertr-142	167	125	staff	staff	NOUN
ertr-142	167	126	was	be	AUX
ertr-142	167	127	unhelpful	unhelpful	ADJ
ertr-142	167	128	(	(	PUNCT
ertr-142	167	129	d-7	d-7	NOUN
ertr-142	167	130	)	)	PUNCT
ertr-142	167	131	restaurants	restaurant	NOUN
ertr-142	167	132	were	be	AUX
ertr-142	167	133	not	not	PART
ertr-142	167	134	well	well	ADV
ertr-142	167	135	-	-	PUNCT
ertr-142	167	136	cleaned	clean	VERB
ertr-142	167	137	(	(	PUNCT
ertr-142	167	138	d-8	d-8	X
ertr-142	167	139	)	)	PUNCT
ertr-142	167	140	42	42	NUM
ertr-142	167	141	16	16	NUM
ertr-142	167	142	24	24	NUM
ertr-142	167	143	34	34	NUM
ertr-142	167	144	11	11	NUM
ertr-142	167	145	12.96	12.96	NUM
ertr-142	167	146	4.94	4.94	NUM
ertr-142	167	147	7.41	7.41	NUM
ertr-142	167	148	10.49	10.49	NUM
ertr-142	167	149	3.40	3.40	NUM
ertr-142	167	150	e	e	NOUN
ertr-142	167	151	complaints	complaint	NOUN
ertr-142	167	152	about	about	ADP
ertr-142	167	153	parking	parking	NOUN
ertr-142	167	154	(	(	PUNCT
ertr-142	167	155	52	52	NUM
ertr-142	167	156	complaints	complaint	NOUN
ertr-142	167	157	or	or	CCONJ
ertr-142	167	158	1.45	1.45	NUM
ertr-142	167	159	%	%	NOUN
ertr-142	167	160	)	)	PUNCT
ertr-142	167	161	no	no	DET
ertr-142	167	162	car	car	NOUN
ertr-142	167	163	park	park	NOUN
ertr-142	167	164	/	/	SYM
ertr-142	167	165	no	no	DET
ertr-142	167	166	free	free	ADJ
ertr-142	167	167	parking	parking	NOUN
ertr-142	167	168	(	(	PUNCT
ertr-142	167	169	e-1	e-1	PROPN
ertr-142	167	170	)	)	PUNCT
ertr-142	167	171	unsafe	unsafe	ADJ
ertr-142	167	172	car	car	NOUN
ertr-142	167	173	park	park	NOUN
ertr-142	167	174	(	(	PUNCT
ertr-142	167	175	e-2	e-2	NOUN
ertr-142	167	176	)	)	PUNCT
ertr-142	167	177	car	car	NOUN
ertr-142	167	178	park	park	NOUN
ertr-142	167	179	was	be	AUX
ertr-142	167	180	too	too	ADV
ertr-142	167	181	far	far	ADV
ertr-142	167	182	from	from	ADP
ertr-142	167	183	the	the	DET
ertr-142	167	184	hotel	hotel	NOUN
ertr-142	167	185	(	(	PUNCT
ertr-142	167	186	e-3	e-3	PROPN
ertr-142	167	187	)	)	PUNCT
ertr-142	167	188	street	street	NOUN
ertr-142	167	189	to	to	ADP
ertr-142	167	190	the	the	DET
ertr-142	167	191	car	car	NOUN
ertr-142	167	192	park	park	NOUN
ertr-142	167	193	was	be	AUX
ertr-142	167	194	too	too	ADV
ertr-142	167	195	narrow(e-4	narrow(e-4	NOUN
ertr-142	167	196	)	)	PUNCT
ertr-142	167	197	insufficient	insufficient	ADJ
ertr-142	167	198	parking	parking	NOUN
ertr-142	167	199	(	(	PUNCT
ertr-142	167	200	e-5	e-5	PROPN
ertr-142	167	201	)	)	PUNCT
ertr-142	167	202	no	no	DET
ertr-142	167	203	handicapped	handicapped	ADJ
ertr-142	167	204	parking	parking	NOUN
ertr-142	167	205	spaces	space	NOUN
ertr-142	167	206	(	(	PUNCT
ertr-142	167	207	e-6	e-6	NOUN
ertr-142	167	208	)	)	PUNCT
ertr-142	167	209	5	5	NUM
ertr-142	167	210	6	6	NUM
ertr-142	167	211	13	13	NUM
ertr-142	167	212	8	8	NUM
ertr-142	167	213	16	16	NUM
ertr-142	167	214	4	4	NUM
ertr-142	167	215	9.62	9.62	NUM
ertr-142	167	216	11.54	11.54	NUM
ertr-142	167	217	25.00	25.00	NUM
ertr-142	167	218	15.38	15.38	NUM
ertr-142	167	219	30.77	30.77	NUM
ertr-142	167	220	7.69	7.69	NUM
ertr-142	167	221	f	f	PROPN
ertr-142	167	222	complaints	complaint	NOUN
ertr-142	167	223	about	about	ADP
ertr-142	167	224	the	the	DET
ertr-142	167	225	location	location	NOUN
ertr-142	167	226	(	(	PUNCT
ertr-142	167	227	96complaints	96complaints	NUM
ertr-142	167	228	or	or	CCONJ
ertr-142	167	229	2.68	2.68	NUM
ertr-142	167	230	%	%	NOUN
ertr-142	167	231	)	)	PUNCT
ertr-142	167	232	streets	street	NOUN
ertr-142	167	233	to	to	ADP
ertr-142	167	234	hotels	hotel	NOUN
ertr-142	167	235	were	be	AUX
ertr-142	167	236	too	too	ADV
ertr-142	167	237	narrow	narrow	ADJ
ertr-142	167	238	(	(	PUNCT
ertr-142	167	239	f-1	f-1	NOUN
ertr-142	167	240	)	)	PUNCT
ertr-142	167	241	difficult	difficult	ADJ
ertr-142	167	242	to	to	PART
ertr-142	167	243	find	find	VERB
ertr-142	167	244	the	the	DET
ertr-142	167	245	hotels	hotel	NOUN
ertr-142	167	246	(	(	PUNCT
ertr-142	167	247	f-2	f-2	ADV
ertr-142	167	248	)	)	PUNCT
ertr-142	167	249	hotels	hotel	NOUN
ertr-142	167	250	are	be	AUX
ertr-142	167	251	located	locate	VERB
ertr-142	167	252	far	far	ADV
ertr-142	167	253	from	from	ADP
ertr-142	167	254	main	main	ADJ
ertr-142	167	255	roads	road	NOUN
ertr-142	167	256	(	(	PUNCT
ertr-142	167	257	f-3	f-3	NOUN
ertr-142	167	258	)	)	PUNCT
ertr-142	167	259	streets	street	NOUN
ertr-142	167	260	to	to	ADP
ertr-142	167	261	hotels	hotel	NOUN
ertr-142	167	262	are	be	AUX
ertr-142	167	263	very	very	ADV
ertr-142	167	264	dark	dark	ADJ
ertr-142	167	265	(	(	PUNCT
ertr-142	167	266	f-4	f-4	PROPN
ertr-142	167	267	)	)	PUNCT
ertr-142	167	268	no	no	DET
ertr-142	167	269	signs	sign	NOUN
ertr-142	167	270	to	to	ADP
ertr-142	167	271	the	the	DET
ertr-142	167	272	hotels	hotel	NOUN
ertr-142	167	273	(	(	PUNCT
ertr-142	167	274	f-5	f-5	ADV
ertr-142	167	275	)	)	PUNCT
ertr-142	167	276	far	far	ADV
ertr-142	167	277	from	from	ADP
ertr-142	167	278	tourist	tourist	NOUN
ertr-142	167	279	spots	spot	NOUN
ertr-142	167	280	(	(	PUNCT
ertr-142	167	281	f-6	f-6	NOUN
ertr-142	167	282	)	)	PUNCT
ertr-142	168	1	10	10	NUM
ertr-142	168	2	24	24	NUM
ertr-142	168	3	26	26	NUM
ertr-142	168	4	9	9	NUM
ertr-142	168	5	4	4	NUM
ertr-142	168	6	23	23	NUM
ertr-142	168	7	10.42	10.42	NUM
ertr-142	168	8	25.00	25.00	NUM
ertr-142	168	9	27.08	27.08	NUM
ertr-142	168	10	9.38	9.38	NUM
ertr-142	168	11	4.17	4.17	NUM
ertr-142	168	12	23.95	23.95	NUM
ertr-142	168	13	g	g	ADP
ertr-142	168	14	complaints	complaint	NOUN
ertr-142	168	15	about	about	ADP
ertr-142	168	16	hotel	hotel	NOUN
ertr-142	168	17	facilities	facility	NOUN
ertr-142	168	18	(	(	PUNCT
ertr-142	168	19	114	114	NUM
ertr-142	168	20	complaints	complaint	NOUN
ertr-142	168	21	or	or	CCONJ
ertr-142	168	22	3.18	3.18	NUM
ertr-142	168	23	%	%	NOUN
ertr-142	168	24	)	)	PUNCT
ertr-142	168	25	no	no	DET
ertr-142	168	26	/	/	SYM
ertr-142	168	27	small	small	ADJ
ertr-142	168	28	swimming	swimming	NOUN
ertr-142	168	29	pool	pool	NOUN
ertr-142	168	30	(	(	PUNCT
ertr-142	168	31	g-1	g-1	PROPN
ertr-142	168	32	)	)	PUNCT
ertr-142	168	33	no	no	DET
ertr-142	168	34	kid	kid	NOUN
ertr-142	168	35	’s	’s	PART
ertr-142	168	36	pool	pool	NOUN
ertr-142	168	37	(	(	PUNCT
ertr-142	168	38	g-2	g-2	NOUN
ertr-142	168	39	)	)	PUNCT
ertr-142	168	40	swimming	swimming	NOUN
ertr-142	168	41	pool	pool	NOUN
ertr-142	168	42	was	be	AUX
ertr-142	168	43	unsafe	unsafe	ADJ
ertr-142	168	44	/	/	SYM
ertr-142	168	45	unclean	unclean	ADJ
ertr-142	168	46	(	(	PUNCT
ertr-142	168	47	g-3	g-3	NOUN
ertr-142	168	48	)	)	PUNCT
ertr-142	168	49	hotel	hotel	NOUN
ertr-142	168	50	gym	gym	NOUN
ertr-142	168	51	is	be	AUX
ertr-142	168	52	small	small	ADJ
ertr-142	168	53	,	,	PUNCT
ertr-142	168	54	dirty	dirty	ADJ
ertr-142	168	55	and	and	CCONJ
ertr-142	168	56	broken	broken	ADJ
ertr-142	168	57	equipment	equipment	NOUN
ertr-142	168	58	(	(	PUNCT
ertr-142	168	59	g-4	g-4	NOUN
ertr-142	168	60	)	)	PUNCT
ertr-142	168	61	elevators	elevator	NOUN
ertr-142	168	62	are	be	AUX
ertr-142	168	63	dirty	dirty	ADJ
ertr-142	168	64	/	/	SYM
ertr-142	168	65	small	small	ADJ
ertr-142	168	66	/	/	SYM
ertr-142	168	67	unsafe/	unsafe/	PROPN
ertr-142	168	68	slow	slow	ADJ
ertr-142	168	69	(	(	PUNCT
ertr-142	168	70	g-5	g-5	X
ertr-142	168	71	)	)	PUNCT
ertr-142	169	1	no	no	DET
ertr-142	169	2	elevator	elevator	NOUN
ertr-142	169	3	(	(	PUNCT
ertr-142	169	4	g-6	g-6	PROPN
ertr-142	169	5	)	)	PUNCT
ertr-142	169	6	8	8	NUM
ertr-142	169	7	12	12	NUM
ertr-142	169	8	44	44	NUM
ertr-142	169	9	32	32	NUM
ertr-142	169	10	12	12	NUM
ertr-142	169	11	6	6	NUM
ertr-142	169	12	7.01	7.01	NUM
ertr-142	169	13	10.53	10.53	NUM
ertr-142	169	14	38.60	38.60	NUM
ertr-142	169	15	28.08	28.08	NUM
ertr-142	169	16	10.52	10.52	NUM
ertr-142	169	17	5.26	5.26	NUM
ertr-142	169	18	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	169	19	e	e	NOUN
ertr-142	169	20	-	-	NOUN
ertr-142	169	21	review	review	NOUN
ertr-142	169	22	of	of	ADP
ertr-142	169	23	tourism	tourism	NOUN
ertr-142	169	24	research	research	NOUN
ertr-142	169	25	(	(	PUNCT
ertr-142	169	26	ertr	ertr	NOUN
ertr-142	169	27	)	)	PUNCT
ertr-142	169	28	,	,	PUNCT
ertr-142	169	29	vol	vol	NOUN
ertr-142	169	30	.	.	PROPN
ertr-142	169	31	14	14	NUM
ertr-142	169	32	,	,	PUNCT
ertr-142	169	33	no	no	INTJ
ertr-142	169	34	.	.	NOUN
ertr-142	169	35	5/6	5/6	NUM
ertr-142	169	36	,	,	PUNCT
ertr-142	169	37	2017	2017	NUM
ertr-142	169	38	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	169	39	227	227	NUM
ertr-142	169	40	examining	examine	VERB
ertr-142	169	41	the	the	DET
ertr-142	169	42	results	result	NOUN
ertr-142	169	43	concerning	concern	VERB
ertr-142	169	44	the	the	DET
ertr-142	169	45	bathroom	bathroom	NOUN
ertr-142	169	46	,	,	PUNCT
ertr-142	169	47	there	there	PRON
ertr-142	169	48	were	be	VERB
ertr-142	169	49	607	607	NUM
ertr-142	169	50	complaints	complaint	NOUN
ertr-142	169	51	,	,	PUNCT
ertr-142	169	52	the	the	DET
ertr-142	169	53	majority	majority	NOUN
ertr-142	169	54	regarding	regard	VERB
ertr-142	169	55	age	age	NOUN
ertr-142	169	56	and	and	CCONJ
ertr-142	169	57	cleanliness	cleanliness	NOUN
ertr-142	169	58	(	(	PUNCT
ertr-142	169	59	197	197	NUM
ertr-142	169	60	comments	comment	NOUN
ertr-142	169	61	)	)	PUNCT
ertr-142	169	62	,	,	PUNCT
ertr-142	169	63	broken	break	VERB
ertr-142	169	64	equipment	equipment	NOUN
ertr-142	169	65	,	,	PUNCT
ertr-142	169	66	such	such	ADJ
ertr-142	169	67	as	as	ADP
ertr-142	169	68	showers	shower	NOUN
ertr-142	169	69	,	,	PUNCT
ertr-142	169	70	bathtubs	bathtub	NOUN
ertr-142	169	71	,	,	PUNCT
ertr-142	169	72	shower	shower	NOUN
ertr-142	169	73	cabins	cabin	NOUN
ertr-142	169	74	,	,	PUNCT
ertr-142	169	75	taps	tap	NOUN
ertr-142	169	76	,	,	PUNCT
ertr-142	169	77	etc	etc	X
ertr-142	169	78	.	.	X
ertr-142	170	1	(	(	PUNCT
ertr-142	170	2	127	127	NUM
ertr-142	170	3	comments	comment	NOUN
ertr-142	170	4	)	)	PUNCT
ertr-142	170	5	,	,	PUNCT
ertr-142	170	6	the	the	DET
ertr-142	170	7	bathrooms	bathroom	NOUN
ertr-142	170	8	were	be	AUX
ertr-142	170	9	too	too	ADV
ertr-142	170	10	narrow	narrow	ADJ
ertr-142	170	11	(	(	PUNCT
ertr-142	170	12	58	58	NUM
ertr-142	170	13	comments	comment	NOUN
ertr-142	170	14	)	)	PUNCT
ertr-142	170	15	,	,	PUNCT
ertr-142	170	16	water	water	NOUN
ertr-142	170	17	heaters	heater	NOUN
ertr-142	170	18	did	do	AUX
ertr-142	170	19	not	not	PART
ertr-142	170	20	work	work	VERB
ertr-142	170	21	properly	properly	ADV
ertr-142	170	22	(	(	PUNCT
ertr-142	170	23	55	55	NUM
ertr-142	170	24	comments	comment	NOUN
ertr-142	170	25	)	)	PUNCT
ertr-142	170	26	,	,	PUNCT
ertr-142	170	27	and	and	CCONJ
ertr-142	170	28	no	no	DET
ertr-142	170	29	air	air	NOUN
ertr-142	170	30	circulation	circulation	NOUN
ertr-142	170	31	in	in	ADP
ertr-142	170	32	the	the	DET
ertr-142	170	33	bathrooms	bathroom	NOUN
ertr-142	170	34	(	(	PUNCT
ertr-142	170	35	54	54	NUM
ertr-142	170	36	comments	comment	NOUN
ertr-142	170	37	)	)	PUNCT
ertr-142	170	38	.	.	PUNCT
ertr-142	171	1	there	there	PRON
ertr-142	171	2	were	be	VERB
ertr-142	171	3	324	324	NUM
ertr-142	171	4	complaints	complaint	NOUN
ertr-142	171	5	about	about	ADP
ertr-142	171	6	breakfast	breakfast	NOUN
ertr-142	171	7	and	and	CCONJ
ertr-142	171	8	restaurants	restaurant	NOUN
ertr-142	171	9	,	,	PUNCT
ertr-142	171	10	the	the	DET
ertr-142	171	11	majority	majority	NOUN
ertr-142	171	12	of	of	ADP
ertr-142	171	13	guests	guest	NOUN
ertr-142	171	14	wrote	write	VERB
ertr-142	171	15	that	that	SCONJ
ertr-142	171	16	breakfast	breakfast	NOUN
ertr-142	171	17	was	be	AUX
ertr-142	171	18	not	not	PART
ertr-142	171	19	delicious	delicious	ADJ
ertr-142	171	20	(	(	PUNCT
ertr-142	171	21	98	98	NUM
ertr-142	171	22	comments	comment	NOUN
ertr-142	171	23	)	)	PUNCT
ertr-142	171	24	,	,	PUNCT
ertr-142	171	25	breakfast	breakfast	NOUN
ertr-142	171	26	had	have	VERB
ertr-142	171	27	few	few	ADJ
ertr-142	171	28	choices	choice	NOUN
ertr-142	171	29	/	/	SYM
ertr-142	171	30	no	no	DET
ertr-142	171	31	traditional	traditional	ADJ
ertr-142	171	32	food	food	NOUN
ertr-142	171	33	for	for	ADP
ertr-142	171	34	some	some	DET
ertr-142	171	35	nationalities	nationality	NOUN
ertr-142	171	36	(	(	PUNCT
ertr-142	171	37	85	85	NUM
ertr-142	171	38	comments	comment	NOUN
ertr-142	171	39	)	)	PUNCT
ertr-142	171	40	,	,	PUNCT
ertr-142	171	41	breakfast	breakfast	NOUN
ertr-142	171	42	was	be	AUX
ertr-142	171	43	not	not	PART
ertr-142	171	44	a	a	DET
ertr-142	171	45	buffet	buffet	NOUN
ertr-142	171	46	(	(	PUNCT
ertr-142	171	47	42	42	NUM
ertr-142	171	48	comments	comment	NOUN
ertr-142	171	49	)	)	PUNCT
ertr-142	171	50	,	,	PUNCT
ertr-142	171	51	restaurant	restaurant	NOUN
ertr-142	171	52	staff	staff	NOUN
ertr-142	171	53	was	be	AUX
ertr-142	171	54	unhelpful	unhelpful	ADJ
ertr-142	171	55	(	(	PUNCT
ertr-142	171	56	34	34	NUM
ertr-142	171	57	comments	comment	NOUN
ertr-142	171	58	)	)	PUNCT
ertr-142	171	59	,	,	PUNCT
ertr-142	171	60	and	and	CCONJ
ertr-142	171	61	breakfast	breakfast	NOUN
ertr-142	171	62	was	be	AUX
ertr-142	171	63	expensive	expensive	ADJ
ertr-142	171	64	(	(	PUNCT
ertr-142	171	65	54	54	NUM
ertr-142	171	66	comments	comment	NOUN
ertr-142	171	67	)	)	PUNCT
ertr-142	171	68	.	.	PUNCT
ertr-142	172	1	hotel	hotel	NOUN
ertr-142	172	2	facilities	facility	NOUN
ertr-142	172	3	,	,	PUNCT
ertr-142	172	4	such	such	ADJ
ertr-142	172	5	as	as	ADP
ertr-142	172	6	pool	pool	NOUN
ertr-142	172	7	,	,	PUNCT
ertr-142	172	8	gym	gym	NOUN
ertr-142	172	9	,	,	PUNCT
ertr-142	172	10	and	and	CCONJ
ertr-142	172	11	elevator	elevator	NOUN
ertr-142	172	12	are	be	AUX
ertr-142	172	13	important	important	ADJ
ertr-142	172	14	elements	element	NOUN
ertr-142	172	15	for	for	ADP
ertr-142	172	16	serving	serve	VERB
ertr-142	172	17	customers	customer	NOUN
ertr-142	172	18	,	,	PUNCT
ertr-142	172	19	and	and	CCONJ
ertr-142	172	20	there	there	PRON
ertr-142	172	21	were	be	VERB
ertr-142	172	22	114	114	NUM
ertr-142	172	23	complaints	complaint	NOUN
ertr-142	172	24	about	about	ADP
ertr-142	172	25	unsafe/	unsafe/	NUM
ertr-142	172	26	unclean	unclean	ADJ
ertr-142	172	27	swimming	swimming	NOUN
ertr-142	172	28	pools	pool	NOUN
ertr-142	172	29	(	(	PUNCT
ertr-142	172	30	44	44	NUM
ertr-142	172	31	comments	comment	NOUN
ertr-142	172	32	)	)	PUNCT
ertr-142	172	33	,	,	PUNCT
ertr-142	172	34	small	small	ADJ
ertr-142	172	35	/	/	SYM
ertr-142	172	36	dirty	dirty	ADJ
ertr-142	172	37	/	/	SYM
ertr-142	172	38	broken	break	VERB
ertr-142	172	39	equipment	equipment	NOUN
ertr-142	172	40	in	in	ADP
ertr-142	172	41	gyms	gym	NOUN
ertr-142	172	42	(	(	PUNCT
ertr-142	172	43	32	32	NUM
ertr-142	172	44	comments	comment	NOUN
ertr-142	172	45	)	)	PUNCT
ertr-142	172	46	,	,	PUNCT
ertr-142	172	47	no	no	DET
ertr-142	172	48	kid	kid	NOUN
ertr-142	172	49	’s	’s	PART
ertr-142	172	50	pool	pool	NOUN
ertr-142	172	51	(	(	PUNCT
ertr-142	172	52	12	12	NUM
ertr-142	172	53	comments	comment	NOUN
ertr-142	172	54	)	)	PUNCT
ertr-142	172	55	,	,	PUNCT
ertr-142	172	56	dirty	dirty	ADJ
ertr-142	172	57	/	/	SYM
ertr-142	172	58	small	small	ADJ
ertr-142	172	59	/	/	SYM
ertr-142	172	60	unsafe	unsafe	ADJ
ertr-142	172	61	/	/	SYM
ertr-142	172	62	slow	slow	ADJ
ertr-142	172	63	elevators	elevator	NOUN
ertr-142	172	64	(	(	PUNCT
ertr-142	172	65	12	12	NUM
ertr-142	172	66	comments	comment	NOUN
ertr-142	172	67	)	)	PUNCT
ertr-142	172	68	,	,	PUNCT
ertr-142	172	69	and	and	CCONJ
ertr-142	172	70	no	no	DET
ertr-142	172	71	/	/	SYM
ertr-142	172	72	small	small	ADJ
ertr-142	172	73	swimming	swimming	NOUN
ertr-142	172	74	pool	pool	NOUN
ertr-142	172	75	(	(	PUNCT
ertr-142	172	76	8	8	NUM
ertr-142	172	77	comments	comment	NOUN
ertr-142	172	78	)	)	PUNCT
ertr-142	172	79	.	.	PUNCT
ertr-142	173	1	there	there	PRON
ertr-142	173	2	were	be	VERB
ertr-142	173	3	96	96	NUM
ertr-142	173	4	complaints	complaint	NOUN
ertr-142	173	5	about	about	ADP
ertr-142	173	6	the	the	DET
ertr-142	173	7	location	location	NOUN
ertr-142	173	8	,	,	PUNCT
ertr-142	173	9	the	the	DET
ertr-142	173	10	majority	majority	NOUN
ertr-142	173	11	of	of	ADP
ertr-142	173	12	guests	guest	NOUN
ertr-142	173	13	stated	state	VERB
ertr-142	173	14	that	that	SCONJ
ertr-142	173	15	the	the	DET
ertr-142	173	16	hotels	hotel	NOUN
ertr-142	173	17	are	be	AUX
ertr-142	173	18	located	locate	VERB
ertr-142	173	19	far	far	ADV
ertr-142	173	20	from	from	ADP
ertr-142	173	21	main	main	ADJ
ertr-142	173	22	roads	road	NOUN
ertr-142	173	23	(	(	PUNCT
ertr-142	173	24	26	26	NUM
ertr-142	173	25	comments	comment	NOUN
ertr-142	173	26	)	)	PUNCT
ertr-142	173	27	,	,	PUNCT
ertr-142	173	28	difficult	difficult	ADJ
ertr-142	173	29	to	to	PART
ertr-142	173	30	find	find	VERB
ertr-142	173	31	(	(	PUNCT
ertr-142	173	32	24	24	NUM
ertr-142	173	33	comments	comment	NOUN
ertr-142	173	34	)	)	PUNCT
ertr-142	173	35	,	,	PUNCT
ertr-142	173	36	far	far	ADV
ertr-142	173	37	from	from	ADP
ertr-142	173	38	tourist	tourist	NOUN
ertr-142	173	39	spots	spot	NOUN
ertr-142	173	40	(	(	PUNCT
ertr-142	173	41	23	23	NUM
ertr-142	173	42	comments	comment	NOUN
ertr-142	173	43	)	)	PUNCT
ertr-142	173	44	,	,	PUNCT
ertr-142	173	45	streets	street	NOUN
ertr-142	173	46	to	to	ADP
ertr-142	173	47	hotels	hotel	NOUN
ertr-142	173	48	were	be	AUX
ertr-142	173	49	too	too	ADV
ertr-142	173	50	narrow	narrow	ADJ
ertr-142	173	51	(	(	PUNCT
ertr-142	173	52	10	10	NUM
ertr-142	173	53	comments	comment	NOUN
ertr-142	173	54	)	)	PUNCT
ertr-142	173	55	,	,	PUNCT
ertr-142	173	56	and	and	CCONJ
ertr-142	173	57	streets	street	NOUN
ertr-142	173	58	are	be	AUX
ertr-142	173	59	very	very	ADV
ertr-142	173	60	dark	dark	ADJ
ertr-142	173	61	(	(	PUNCT
ertr-142	173	62	9	9	NUM
ertr-142	173	63	comments	comment	NOUN
ertr-142	173	64	)	)	PUNCT
ertr-142	173	65	.	.	PUNCT
ertr-142	174	1	the	the	DET
ertr-142	174	2	last	last	ADJ
ertr-142	174	3	category	category	NOUN
ertr-142	174	4	has	have	VERB
ertr-142	174	5	52	52	NUM
ertr-142	174	6	complaints	complaint	NOUN
ertr-142	174	7	about	about	ADP
ertr-142	174	8	the	the	DET
ertr-142	174	9	car	car	NOUN
ertr-142	174	10	park	park	NOUN
ertr-142	174	11	because	because	SCONJ
ertr-142	174	12	of	of	ADP
ertr-142	174	13	insufficient	insufficient	ADJ
ertr-142	174	14	parking	parking	NOUN
ertr-142	174	15	(	(	PUNCT
ertr-142	174	16	16	16	NUM
ertr-142	174	17	comments	comment	NOUN
ertr-142	174	18	)	)	PUNCT
ertr-142	174	19	,	,	PUNCT
ertr-142	174	20	the	the	DET
ertr-142	174	21	car	car	NOUN
ertr-142	174	22	park	park	NOUN
ertr-142	174	23	was	be	AUX
ertr-142	174	24	too	too	ADV
ertr-142	174	25	far	far	ADV
ertr-142	174	26	from	from	ADP
ertr-142	174	27	the	the	DET
ertr-142	174	28	hotel	hotel	NOUN
ertr-142	174	29	(	(	PUNCT
ertr-142	174	30	13	13	NUM
ertr-142	174	31	comments	comment	NOUN
ertr-142	174	32	)	)	PUNCT
ertr-142	174	33	,	,	PUNCT
ertr-142	174	34	narrow	narrow	ADJ
ertr-142	174	35	street	street	NOUN
ertr-142	174	36	to	to	ADP
ertr-142	174	37	the	the	DET
ertr-142	174	38	car	car	NOUN
ertr-142	174	39	park	park	NOUN
ertr-142	174	40	(	(	PUNCT
ertr-142	174	41	8	8	NUM
ertr-142	174	42	comments	comment	NOUN
ertr-142	174	43	)	)	PUNCT
ertr-142	174	44	,	,	PUNCT
ertr-142	174	45	unsafe	unsafe	ADJ
ertr-142	174	46	car	car	NOUN
ertr-142	174	47	park	park	NOUN
ertr-142	174	48	(	(	PUNCT
ertr-142	174	49	6	6	NUM
ertr-142	174	50	comments	comment	NOUN
ertr-142	174	51	)	)	PUNCT
ertr-142	174	52	,	,	PUNCT
ertr-142	174	53	and	and	CCONJ
ertr-142	174	54	no	no	DET
ertr-142	174	55	car	car	NOUN
ertr-142	174	56	park	park	NOUN
ertr-142	174	57	/	/	SYM
ertr-142	174	58	no	no	DET
ertr-142	174	59	free	free	ADJ
ertr-142	174	60	parking	parking	NOUN
ertr-142	174	61	(	(	PUNCT
ertr-142	174	62	5	5	NUM
ertr-142	174	63	comments	comment	NOUN
ertr-142	174	64	)	)	PUNCT
ertr-142	174	65	.	.	PUNCT
ertr-142	175	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	176	1	e	e	X
ertr-142	176	2	-	-	NOUN
ertr-142	176	3	review	review	NOUN
ertr-142	176	4	of	of	ADP
ertr-142	176	5	tourism	tourism	NOUN
ertr-142	176	6	research	research	NOUN
ertr-142	176	7	(	(	PUNCT
ertr-142	176	8	ertr	ertr	NOUN
ertr-142	176	9	)	)	PUNCT
ertr-142	176	10	,	,	PUNCT
ertr-142	176	11	vol	vol	NOUN
ertr-142	176	12	.	.	PROPN
ertr-142	177	1	14	14	NUM
ertr-142	177	2	,	,	PUNCT
ertr-142	178	1	no	no	INTJ
ertr-142	178	2	.	.	NOUN
ertr-142	179	1	5/6	5/6	NUM
ertr-142	179	2	,	,	PUNCT
ertr-142	179	3	2017	2017	NUM
ertr-142	179	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	179	5	228	228	NUM
ertr-142	179	6	discussion	discussion	NOUN
ertr-142	179	7	social	social	ADJ
ertr-142	179	8	media	medium	NOUN
ertr-142	179	9	plays	play	VERB
ertr-142	179	10	an	an	DET
ertr-142	179	11	increasingly	increasingly	ADV
ertr-142	179	12	important	important	ADJ
ertr-142	179	13	role	role	NOUN
ertr-142	179	14	as	as	ADP
ertr-142	179	15	sources	source	NOUN
ertr-142	179	16	of	of	ADP
ertr-142	179	17	information	information	NOUN
ertr-142	179	18	for	for	ADP
ertr-142	179	19	travelers	traveler	NOUN
ertr-142	179	20	(	(	PUNCT
ertr-142	179	21	xiang	xiang	PROPN
ertr-142	179	22	&	&	CCONJ
ertr-142	179	23	gretzel	gretzel	PROPN
ertr-142	179	24	,	,	PUNCT
ertr-142	179	25	2010	2010	NUM
ertr-142	179	26	)	)	PUNCT
ertr-142	179	27	,	,	PUNCT
ertr-142	179	28	and	and	CCONJ
ertr-142	179	29	ewom	ewom	NOUN
ertr-142	179	30	is	be	AUX
ertr-142	179	31	a	a	DET
ertr-142	179	32	more	more	ADV
ertr-142	179	33	effective	effective	ADJ
ertr-142	179	34	marketing	marketing	NOUN
ertr-142	179	35	tool	tool	NOUN
ertr-142	179	36	than	than	ADP
ertr-142	179	37	advertising	advertising	NOUN
ertr-142	179	38	and	and	CCONJ
ertr-142	179	39	promotional	promotional	ADJ
ertr-142	179	40	activities	activity	NOUN
ertr-142	179	41	in	in	ADP
ertr-142	179	42	influencing	influence	VERB
ertr-142	179	43	consumer	consumer	NOUN
ertr-142	179	44	decision	decision	NOUN
ertr-142	179	45	making	making	NOUN
ertr-142	179	46	(	(	PUNCT
ertr-142	179	47	east	east	ADJ
ertr-142	179	48	,	,	PUNCT
ertr-142	179	49	hammond	hammond	PROPN
ertr-142	179	50	,	,	PUNCT
ertr-142	179	51	&	&	CCONJ
ertr-142	179	52	lomax	lomax	PROPN
ertr-142	179	53	,	,	PUNCT
ertr-142	179	54	2008	2008	NUM
ertr-142	179	55	)	)	PUNCT
ertr-142	179	56	.	.	PUNCT
ertr-142	180	1	the	the	DET
ertr-142	180	2	persuasiveness	persuasiveness	NOUN
ertr-142	180	3	of	of	ADP
ertr-142	180	4	ewom	ewom	NOUN
ertr-142	180	5	may	may	AUX
ertr-142	180	6	depend	depend	VERB
ertr-142	180	7	on	on	ADP
ertr-142	180	8	the	the	DET
ertr-142	180	9	way	way	NOUN
ertr-142	180	10	a	a	DET
ertr-142	180	11	sender	sender	NOUN
ertr-142	180	12	wrote	write	VERB
ertr-142	180	13	the	the	DET
ertr-142	180	14	message	message	NOUN
ertr-142	180	15	through	through	ADP
ertr-142	180	16	logical	logical	ADJ
ertr-142	180	17	and	and	CCONJ
ertr-142	180	18	emotional	emotional	ADJ
ertr-142	180	19	appeals	appeal	NOUN
ertr-142	180	20	(	(	PUNCT
ertr-142	180	21	sweeney	sweeney	NOUN
ertr-142	180	22	,	,	PUNCT
ertr-142	180	23	soutar	soutar	NOUN
ertr-142	180	24	,	,	PUNCT
ertr-142	180	25	&	&	CCONJ
ertr-142	180	26	mazzarol	mazzarol	NOUN
ertr-142	180	27	,	,	PUNCT
ertr-142	180	28	2012	2012	NUM
ertr-142	180	29	)	)	PUNCT
ertr-142	180	30	.	.	PUNCT
ertr-142	181	1	ewom	ewom	NOUN
ertr-142	181	2	communication	communication	NOUN
ertr-142	181	3	can	can	AUX
ertr-142	181	4	be	be	AUX
ertr-142	181	5	any	any	DET
ertr-142	181	6	positive	positive	ADJ
ertr-142	181	7	or	or	CCONJ
ertr-142	181	8	negative	negative	ADJ
ertr-142	181	9	statement	statement	NOUN
ertr-142	181	10	from	from	ADP
ertr-142	181	11	previous	previous	ADJ
ertr-142	181	12	customers	customer	NOUN
ertr-142	181	13	about	about	ADP
ertr-142	181	14	products	product	NOUN
ertr-142	181	15	and	and	CCONJ
ertr-142	181	16	services	service	NOUN
ertr-142	181	17	of	of	ADP
ertr-142	181	18	companies	company	NOUN
ertr-142	181	19	on	on	ADP
ertr-142	181	20	the	the	DET
ertr-142	181	21	internet	internet	NOUN
ertr-142	181	22	(	(	PUNCT
ertr-142	181	23	julilvand	julilvand	NOUN
ertr-142	181	24	et	et	PROPN
ertr-142	181	25	al	al	PROPN
ertr-142	181	26	.	.	PROPN
ertr-142	181	27	,	,	PUNCT
ertr-142	181	28	2012	2012	NUM
ertr-142	181	29	)	)	PUNCT
ertr-142	181	30	.	.	PUNCT
ertr-142	182	1	advances	advance	NOUN
ertr-142	182	2	in	in	ADP
ertr-142	182	3	internet	internet	NOUN
ertr-142	182	4	technologies	technology	NOUN
ertr-142	182	5	have	have	AUX
ertr-142	182	6	meant	mean	VERB
ertr-142	182	7	rising	rise	VERB
ertr-142	182	8	numbers	number	NOUN
ertr-142	182	9	of	of	ADP
ertr-142	182	10	travelers	traveler	NOUN
ertr-142	182	11	are	be	AUX
ertr-142	182	12	using	use	VERB
ertr-142	182	13	the	the	DET
ertr-142	182	14	internet	internet	NOUN
ertr-142	182	15	to	to	PART
ertr-142	182	16	find	find	VERB
ertr-142	182	17	destination	destination	NOUN
ertr-142	182	18	information	information	NOUN
ertr-142	182	19	and	and	CCONJ
ertr-142	182	20	reserving	reserving	NOUN
ertr-142	182	21	accommodations	accommodation	NOUN
ertr-142	182	22	.	.	PUNCT
ertr-142	183	1	online	online	ADJ
ertr-142	183	2	travel	travel	NOUN
ertr-142	183	3	reviews	review	NOUN
ertr-142	183	4	written	write	VERB
ertr-142	183	5	by	by	ADP
ertr-142	183	6	consumers	consumer	NOUN
ertr-142	183	7	are	be	AUX
ertr-142	183	8	usually	usually	ADV
ertr-142	183	9	available	available	ADJ
ertr-142	183	10	online	online	ADV
ertr-142	183	11	and	and	CCONJ
ertr-142	183	12	can	can	AUX
ertr-142	183	13	be	be	AUX
ertr-142	183	14	used	use	VERB
ertr-142	183	15	as	as	ADP
ertr-142	183	16	information	information	NOUN
ertr-142	183	17	for	for	ADP
ertr-142	183	18	travel	travel	NOUN
ertr-142	183	19	-	-	PUNCT
ertr-142	183	20	related	relate	VERB
ertr-142	183	21	decisions	decision	NOUN
ertr-142	183	22	(	(	PUNCT
ertr-142	183	23	gretzel	gretzel	PROPN
ertr-142	183	24	&	&	CCONJ
ertr-142	183	25	yoo	yoo	PROPN
ertr-142	183	26	,	,	PUNCT
ertr-142	183	27	2008	2008	NUM
ertr-142	183	28	)	)	PUNCT
ertr-142	183	29	.	.	PUNCT
ertr-142	184	1	customers	customer	NOUN
ertr-142	184	2	can	can	AUX
ertr-142	184	3	review	review	VERB
ertr-142	184	4	both	both	CCONJ
ertr-142	184	5	negative	negative	ADJ
ertr-142	184	6	and	and	CCONJ
ertr-142	184	7	positive	positive	ADJ
ertr-142	184	8	comments	comment	NOUN
ertr-142	184	9	of	of	ADP
ertr-142	184	10	previous	previous	ADJ
ertr-142	184	11	customers	customer	NOUN
ertr-142	184	12	to	to	PART
ertr-142	184	13	gain	gain	VERB
ertr-142	184	14	information	information	NOUN
ertr-142	184	15	for	for	ADP
ertr-142	184	16	their	their	PRON
ertr-142	184	17	decision	decision	NOUN
ertr-142	184	18	making	make	VERB
ertr-142	184	19	for	for	ADP
ertr-142	184	20	hotel	hotel	NOUN
ertr-142	184	21	reservations	reservation	NOUN
ertr-142	184	22	.	.	PUNCT
ertr-142	185	1	although	although	SCONJ
ertr-142	185	2	there	there	PRON
ertr-142	185	3	are	be	VERB
ertr-142	185	4	both	both	ADV
ertr-142	185	5	positive	positive	ADJ
ertr-142	185	6	and	and	CCONJ
ertr-142	185	7	negative	negative	ADJ
ertr-142	185	8	comments	comment	NOUN
ertr-142	185	9	,	,	PUNCT
ertr-142	185	10	the	the	DET
ertr-142	185	11	negative	negative	ADJ
ertr-142	185	12	complaints	complaint	NOUN
ertr-142	185	13	have	have	VERB
ertr-142	185	14	more	more	ADJ
ertr-142	185	15	influence	influence	NOUN
ertr-142	185	16	on	on	ADP
ertr-142	185	17	customer	customer	NOUN
ertr-142	185	18	attitudes	attitude	NOUN
ertr-142	185	19	than	than	ADP
ertr-142	185	20	positive	positive	ADJ
ertr-142	185	21	messages	message	NOUN
ertr-142	185	22	(	(	PUNCT
ertr-142	185	23	assaf	assaf	PROPN
ertr-142	185	24	et	et	PROPN
ertr-142	185	25	al	al	PROPN
ertr-142	185	26	.	.	PROPN
ertr-142	185	27	,	,	PUNCT
ertr-142	185	28	2015	2015	NUM
ertr-142	185	29	)	)	PUNCT
ertr-142	185	30	.	.	PUNCT
ertr-142	186	1	according	accord	VERB
ertr-142	186	2	to	to	ADP
ertr-142	186	3	the	the	DET
ertr-142	186	4	data	data	NOUN
ertr-142	186	5	collection	collection	NOUN
ertr-142	186	6	from	from	ADP
ertr-142	186	7	1,350	1,350	NUM
ertr-142	186	8	customer	customer	NOUN
ertr-142	186	9	reviews	review	NOUN
ertr-142	186	10	on	on	ADP
ertr-142	186	11	booking.com	booking.com	X
ertr-142	186	12	there	there	PRON
ertr-142	186	13	are	be	VERB
ertr-142	186	14	seven	seven	NUM
ertr-142	186	15	categories	category	NOUN
ertr-142	186	16	of	of	ADP
ertr-142	186	17	customer	customer	NOUN
ertr-142	186	18	complaints	complaint	NOUN
ertr-142	186	19	about	about	ADP
ertr-142	186	20	hotel	hotel	NOUN
ertr-142	186	21	service	service	NOUN
ertr-142	186	22	found	find	VERB
ertr-142	186	23	in	in	ADP
ertr-142	186	24	this	this	DET
ertr-142	186	25	study	study	NOUN
ertr-142	186	26	,	,	PUNCT
ertr-142	186	27	including	include	VERB
ertr-142	186	28	complaints	complaint	NOUN
ertr-142	186	29	about	about	ADP
ertr-142	186	30	the	the	DET
ertr-142	186	31	staff	staff	NOUN
ertr-142	186	32	,	,	PUNCT
ertr-142	186	33	hotel	hotel	NOUN
ertr-142	186	34	rooms	room	NOUN
ertr-142	186	35	,	,	PUNCT
ertr-142	186	36	bathrooms	bathroom	NOUN
ertr-142	186	37	,	,	PUNCT
ertr-142	186	38	breakfast	breakfast	NOUN
ertr-142	186	39	/	/	SYM
ertr-142	186	40	restaurants	restaurant	NOUN
ertr-142	186	41	,	,	PUNCT
ertr-142	186	42	hotel	hotel	NOUN
ertr-142	186	43	parking	parking	NOUN
ertr-142	186	44	,	,	PUNCT
ertr-142	186	45	location	location	NOUN
ertr-142	186	46	,	,	PUNCT
ertr-142	186	47	and	and	CCONJ
ertr-142	186	48	facilities	facility	NOUN
ertr-142	186	49	.	.	PUNCT
ertr-142	187	1	complaints	complaint	NOUN
ertr-142	187	2	about	about	ADP
ertr-142	187	3	the	the	DET
ertr-142	187	4	staff	staff	NOUN
ertr-142	187	5	customers	customer	NOUN
ertr-142	187	6	mainly	mainly	ADV
ertr-142	187	7	mention	mention	VERB
ertr-142	187	8	that	that	SCONJ
ertr-142	187	9	they	they	PRON
ertr-142	187	10	were	be	AUX
ertr-142	187	11	not	not	PART
ertr-142	187	12	impressed	impress	VERB
ertr-142	187	13	by	by	ADP
ertr-142	187	14	the	the	DET
ertr-142	187	15	front	front	ADJ
ertr-142	187	16	office	office	NOUN
ertr-142	187	17	staff	staff	NOUN
ertr-142	187	18	and	and	CCONJ
ertr-142	187	19	hotel	hotel	NOUN
ertr-142	187	20	security	security	NOUN
ertr-142	187	21	because	because	SCONJ
ertr-142	187	22	the	the	DET
ertr-142	187	23	staff	staff	NOUN
ertr-142	187	24	could	could	AUX
ertr-142	187	25	not	not	PART
ertr-142	187	26	communicate	communicate	VERB
ertr-142	187	27	in	in	ADP
ertr-142	187	28	english	english	PROPN
ertr-142	187	29	or	or	CCONJ
ertr-142	187	30	solve	solve	VERB
ertr-142	187	31	problems	problem	NOUN
ertr-142	187	32	immediately	immediately	ADV
ertr-142	187	33	,	,	PUNCT
ertr-142	187	34	they	they	PRON
ertr-142	187	35	were	be	AUX
ertr-142	187	36	impolite	impolite	ADJ
ertr-142	187	37	,	,	PUNCT
ertr-142	187	38	unfriendly	unfriendly	ADJ
ertr-142	187	39	,	,	PUNCT
ertr-142	187	40	or	or	CCONJ
ertr-142	187	41	there	there	PRON
ertr-142	187	42	were	be	VERB
ertr-142	187	43	insufficient	insufficient	ADJ
ertr-142	187	44	staff	staff	NOUN
ertr-142	187	45	while	while	SCONJ
ertr-142	187	46	checkingin	checkingin	NOUN
ertr-142	187	47	and	and	CCONJ
ertr-142	187	48	the	the	DET
ertr-142	187	49	process	process	NOUN
ertr-142	187	50	was	be	AUX
ertr-142	187	51	slow	slow	ADJ
ertr-142	187	52	.	.	PUNCT
ertr-142	188	1	geronikolas	geronikola	NOUN
ertr-142	188	2	(	(	PUNCT
ertr-142	188	3	2012	2012	NUM
ertr-142	188	4	)	)	PUNCT
ertr-142	188	5	reported	report	VERB
ertr-142	188	6	factors	factor	NOUN
ertr-142	188	7	in	in	ADP
ertr-142	188	8	the	the	DET
ertr-142	188	9	hotel	hotel	NOUN
ertr-142	188	10	industry	industry	NOUN
ertr-142	188	11	most	most	ADV
ertr-142	188	12	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	188	13	e	e	NOUN
ertr-142	188	14	-	-	NOUN
ertr-142	188	15	review	review	NOUN
ertr-142	188	16	of	of	ADP
ertr-142	188	17	tourism	tourism	NOUN
ertr-142	188	18	research	research	NOUN
ertr-142	188	19	(	(	PUNCT
ertr-142	188	20	ertr	ertr	NOUN
ertr-142	188	21	)	)	PUNCT
ertr-142	188	22	,	,	PUNCT
ertr-142	188	23	vol	vol	NOUN
ertr-142	188	24	.	.	PROPN
ertr-142	189	1	14	14	NUM
ertr-142	189	2	,	,	PUNCT
ertr-142	190	1	no	no	INTJ
ertr-142	190	2	.	.	NOUN
ertr-142	191	1	5/6	5/6	NUM
ertr-142	191	2	,	,	PUNCT
ertr-142	191	3	2017	2017	NUM
ertr-142	191	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	191	5	229	229	NUM
ertr-142	191	6	likely	likely	ADJ
ertr-142	191	7	to	to	PART
ertr-142	191	8	drive	drive	VERB
ertr-142	191	9	customers	customer	NOUN
ertr-142	191	10	away	away	ADV
ertr-142	191	11	,	,	PUNCT
ertr-142	191	12	which	which	PRON
ertr-142	191	13	included	include	VERB
ertr-142	191	14	untrained	untrained	ADJ
ertr-142	191	15	and	and	CCONJ
ertr-142	191	16	perceived	perceive	VERB
ertr-142	191	17	rudeness	rudeness	NOUN
ertr-142	191	18	.	.	PUNCT
ertr-142	192	1	this	this	PRON
ertr-142	192	2	is	be	AUX
ertr-142	192	3	supported	support	VERB
ertr-142	192	4	by	by	ADP
ertr-142	192	5	lee	lee	PROPN
ertr-142	192	6	&	&	CCONJ
ertr-142	192	7	hu	hu	PROPN
ertr-142	192	8	(	(	PUNCT
ertr-142	192	9	2004	2004	NUM
ertr-142	192	10	)	)	PUNCT
ertr-142	192	11	who	who	PRON
ertr-142	192	12	also	also	ADV
ertr-142	192	13	found	find	VERB
ertr-142	192	14	that	that	SCONJ
ertr-142	192	15	being	be	AUX
ertr-142	192	16	unresponsive	unresponsive	ADJ
ertr-142	192	17	to	to	ADP
ertr-142	192	18	requests	request	NOUN
ertr-142	192	19	for	for	ADP
ertr-142	192	20	assistance	assistance	NOUN
ertr-142	192	21	was	be	AUX
ertr-142	192	22	a	a	DET
ertr-142	192	23	problem	problem	NOUN
ertr-142	192	24	.	.	PUNCT
ertr-142	193	1	complaints	complaint	NOUN
ertr-142	193	2	about	about	ADP
ertr-142	193	3	the	the	DET
ertr-142	193	4	rooms	room	NOUN
ertr-142	193	5	some	some	DET
ertr-142	193	6	guests	guest	NOUN
ertr-142	193	7	said	say	VERB
ertr-142	193	8	that	that	SCONJ
ertr-142	193	9	they	they	PRON
ertr-142	193	10	could	could	AUX
ertr-142	193	11	not	not	PART
ertr-142	193	12	get	get	VERB
ertr-142	193	13	the	the	DET
ertr-142	193	14	type	type	NOUN
ertr-142	193	15	of	of	ADP
ertr-142	193	16	room	room	NOUN
ertr-142	193	17	they	they	PRON
ertr-142	193	18	had	have	AUX
ertr-142	193	19	booked	book	VERB
ertr-142	193	20	and	and	CCONJ
ertr-142	193	21	the	the	DET
ertr-142	193	22	quality	quality	NOUN
ertr-142	193	23	of	of	ADP
ertr-142	193	24	the	the	DET
ertr-142	193	25	rooms	room	NOUN
ertr-142	193	26	did	do	AUX
ertr-142	193	27	not	not	PART
ertr-142	193	28	match	match	VERB
ertr-142	193	29	the	the	DET
ertr-142	193	30	value	value	NOUN
ertr-142	193	31	or	or	CCONJ
ertr-142	193	32	pictures	picture	NOUN
ertr-142	193	33	of	of	ADP
ertr-142	193	34	the	the	DET
ertr-142	193	35	rooms	room	NOUN
ertr-142	193	36	in	in	ADP
ertr-142	193	37	the	the	DET
ertr-142	193	38	advertisements	advertisement	NOUN
ertr-142	193	39	.	.	PUNCT
ertr-142	194	1	according	accord	VERB
ertr-142	194	2	to	to	ADP
ertr-142	194	3	pagel	pagel	NOUN
ertr-142	194	4	and	and	CCONJ
ertr-142	194	5	aebli	aebli	NOUN
ertr-142	194	6	(	(	PUNCT
ertr-142	194	7	2015	2015	NUM
ertr-142	194	8	)	)	PUNCT
ertr-142	194	9	,	,	PUNCT
ertr-142	194	10	commercial	commercial	ADJ
ertr-142	194	11	pictures	picture	NOUN
ertr-142	194	12	result	result	VERB
ertr-142	194	13	in	in	ADP
ertr-142	194	14	involvement	involvement	NOUN
ertr-142	194	15	,	,	PUNCT
ertr-142	194	16	implying	imply	VERB
ertr-142	194	17	motivation	motivation	NOUN
ertr-142	194	18	to	to	PART
ertr-142	194	19	process	process	NOUN
ertr-142	194	20	and	and	CCONJ
ertr-142	194	21	attention	attention	NOUN
ertr-142	194	22	towards	towards	ADP
ertr-142	194	23	the	the	DET
ertr-142	194	24	stimulus	stimulus	NOUN
ertr-142	194	25	.	.	PUNCT
ertr-142	195	1	however	however	ADV
ertr-142	195	2	,	,	PUNCT
ertr-142	195	3	commercial	commercial	ADJ
ertr-142	195	4	pictures	picture	NOUN
ertr-142	195	5	can	can	AUX
ertr-142	195	6	not	not	PART
ertr-142	195	7	be	be	AUX
ertr-142	195	8	trusted	trust	VERB
ertr-142	195	9	completely	completely	ADV
ertr-142	195	10	when	when	SCONJ
ertr-142	195	11	compared	compare	VERB
ertr-142	195	12	to	to	ADP
ertr-142	195	13	pictures	picture	NOUN
ertr-142	195	14	that	that	PRON
ertr-142	195	15	are	be	AUX
ertr-142	195	16	posted	post	VERB
ertr-142	195	17	by	by	ADP
ertr-142	195	18	customers	customer	NOUN
ertr-142	195	19	on	on	ADP
ertr-142	195	20	websites	website	NOUN
ertr-142	195	21	.	.	PUNCT
ertr-142	196	1	moreover	moreover	ADV
ertr-142	196	2	,	,	PUNCT
ertr-142	196	3	rooms	room	NOUN
ertr-142	196	4	were	be	AUX
ertr-142	196	5	reported	report	VERB
ertr-142	196	6	as	as	ADP
ertr-142	196	7	small	small	ADJ
ertr-142	196	8	and	and	CCONJ
ertr-142	196	9	smelly	smelly	ADV
ertr-142	196	10	with	with	ADP
ertr-142	196	11	old	old	ADJ
ertr-142	196	12	carpet	carpet	NOUN
ertr-142	196	13	and	and	CCONJ
ertr-142	196	14	curtains	curtain	NOUN
ertr-142	196	15	,	,	PUNCT
ertr-142	196	16	dirty	dirty	ADJ
ertr-142	196	17	and	and	CCONJ
ertr-142	196	18	uncomfortable	uncomfortable	ADJ
ertr-142	196	19	bed	bed	NOUN
ertr-142	196	20	,	,	PUNCT
ertr-142	196	21	towels	towel	NOUN
ertr-142	196	22	and	and	CCONJ
ertr-142	196	23	pillows	pillow	NOUN
ertr-142	196	24	,	,	PUNCT
ertr-142	196	25	and	and	CCONJ
ertr-142	196	26	insufficient	insufficient	ADJ
ertr-142	196	27	room	room	NOUN
ertr-142	196	28	amenities	amenity	NOUN
ertr-142	196	29	.	.	PUNCT
ertr-142	197	1	mosquitoes	mosquito	NOUN
ertr-142	197	2	and	and	CCONJ
ertr-142	197	3	insects	insect	NOUN
ertr-142	197	4	,	,	PUNCT
ertr-142	197	5	noise	noise	NOUN
ertr-142	197	6	,	,	PUNCT
ertr-142	197	7	broken	broken	ADJ
ertr-142	197	8	air	air	NOUN
ertr-142	197	9	-	-	PUNCT
ertr-142	197	10	conditioners	conditioner	NOUN
ertr-142	197	11	,	,	PUNCT
ertr-142	197	12	broken	break	VERB
ertr-142	197	13	furniture	furniture	NOUN
ertr-142	197	14	,	,	PUNCT
ertr-142	197	15	malfunctioning	malfunction	VERB
ertr-142	197	16	keycard	keycard	NOUN
ertr-142	197	17	system	system	NOUN
ertr-142	197	18	and	and	CCONJ
ertr-142	197	19	the	the	DET
ertr-142	197	20	wi	wi	PROPN
ertr-142	197	21	-	-	PUNCT
ertr-142	197	22	fi	fi	NOUN
ertr-142	197	23	was	be	AUX
ertr-142	197	24	slow	slow	ADJ
ertr-142	197	25	or	or	CCONJ
ertr-142	197	26	at	at	ADP
ertr-142	197	27	a	a	DET
ertr-142	197	28	cost	cost	NOUN
ertr-142	197	29	.	.	PUNCT
ertr-142	198	1	the	the	DET
ertr-142	198	2	results	result	NOUN
ertr-142	198	3	are	be	AUX
ertr-142	198	4	supported	support	VERB
ertr-142	198	5	by	by	ADP
ertr-142	198	6	the	the	DET
ertr-142	198	7	research	research	NOUN
ertr-142	198	8	of	of	ADP
ertr-142	198	9	lee	lee	PROPN
ertr-142	198	10	and	and	CCONJ
ertr-142	198	11	hu	hu	PROPN
ertr-142	198	12	(	(	PUNCT
ertr-142	198	13	2004	2004	NUM
ertr-142	198	14	)	)	PUNCT
ertr-142	198	15	that	that	PRON
ertr-142	198	16	demonstrated	demonstrate	VERB
ertr-142	198	17	some	some	DET
ertr-142	198	18	problems	problem	NOUN
ertr-142	198	19	with	with	ADP
ertr-142	198	20	misleading	mislead	VERB
ertr-142	198	21	advertising	advertising	NOUN
ertr-142	198	22	.	.	PUNCT
ertr-142	199	1	levy	levy	PROPN
ertr-142	199	2	,	,	PUNCT
ertr-142	199	3	duan	duan	PROPN
ertr-142	199	4	,	,	PUNCT
ertr-142	199	5	and	and	CCONJ
ertr-142	199	6	boo	boo	VERB
ertr-142	199	7	(	(	PUNCT
ertr-142	199	8	2013	2013	NUM
ertr-142	199	9	)	)	PUNCT
ertr-142	199	10	found	find	VERB
ertr-142	199	11	the	the	DET
ertr-142	199	12	most	most	ADV
ertr-142	199	13	common	common	ADJ
ertr-142	199	14	complaint	complaint	NOUN
ertr-142	199	15	related	relate	VERB
ertr-142	199	16	to	to	ADP
ertr-142	199	17	room	room	NOUN
ertr-142	199	18	cleanliness	cleanliness	NOUN
ertr-142	199	19	(	(	PUNCT
ertr-142	199	20	including	include	VERB
ertr-142	199	21	linens	linen	NOUN
ertr-142	199	22	/	/	SYM
ertr-142	199	23	carpets	carpet	NOUN
ertr-142	199	24	/	/	SYM
ertr-142	199	25	furniture	furniture	NOUN
ertr-142	199	26	)	)	PUNCT
ertr-142	199	27	,	,	PUNCT
ertr-142	199	28	guestroom	guestroom	NOUN
ertr-142	199	29	noise	noise	NOUN
ertr-142	199	30	issues	issue	NOUN
ertr-142	199	31	because	because	SCONJ
ertr-142	199	32	of	of	ADP
ertr-142	199	33	inadequate	inadequate	ADJ
ertr-142	199	34	soundproofing	soundproofing	NOUN
ertr-142	199	35	,	,	PUNCT
ertr-142	199	36	and	and	CCONJ
ertr-142	199	37	also	also	ADV
ertr-142	199	38	the	the	DET
ertr-142	199	39	size	size	NOUN
ertr-142	199	40	of	of	ADP
ertr-142	199	41	the	the	DET
ertr-142	199	42	room	room	NOUN
ertr-142	199	43	.	.	PUNCT
ertr-142	200	1	complaints	complaint	NOUN
ertr-142	200	2	about	about	ADP
ertr-142	200	3	the	the	DET
ertr-142	200	4	bathrooms	bathroom	NOUN
ertr-142	200	5	the	the	DET
ertr-142	200	6	results	result	NOUN
ertr-142	200	7	of	of	ADP
ertr-142	200	8	this	this	DET
ertr-142	200	9	study	study	NOUN
ertr-142	200	10	reflect	reflect	VERB
ertr-142	200	11	the	the	DET
ertr-142	200	12	study	study	NOUN
ertr-142	200	13	by	by	ADP
ertr-142	200	14	levy	levy	PROPN
ertr-142	200	15	,	,	PUNCT
ertr-142	200	16	duan	duan	PROPN
ertr-142	200	17	,	,	PUNCT
ertr-142	200	18	and	and	CCONJ
ertr-142	200	19	boo	boo	VERB
ertr-142	200	20	(	(	PUNCT
ertr-142	200	21	2013	2013	NUM
ertr-142	200	22	)	)	PUNCT
ertr-142	200	23	,	,	PUNCT
ertr-142	200	24	who	who	PRON
ertr-142	200	25	found	find	VERB
ertr-142	200	26	the	the	DET
ertr-142	200	27	most	most	ADV
ertr-142	200	28	common	common	ADJ
ertr-142	200	29	complaints	complaint	NOUN
ertr-142	200	30	related	relate	VERB
ertr-142	200	31	to	to	ADP
ertr-142	200	32	bathroom	bathroom	NOUN
ertr-142	200	33	issues	issue	NOUN
ertr-142	200	34	were	be	AUX
ertr-142	200	35	problems	problem	NOUN
ertr-142	200	36	with	with	ADP
ertr-142	200	37	the	the	DET
ertr-142	200	38	showers	shower	NOUN
ertr-142	200	39	,	,	PUNCT
ertr-142	200	40	bathtubs	bathtub	NOUN
ertr-142	200	41	,	,	PUNCT
ertr-142	200	42	sinks	sink	NOUN
ertr-142	200	43	,	,	PUNCT
ertr-142	200	44	and	and	CCONJ
ertr-142	200	45	toilets	toilet	NOUN
ertr-142	200	46	.	.	PUNCT
ertr-142	201	1	this	this	DET
ertr-142	201	2	research	research	NOUN
ertr-142	201	3	also	also	ADV
ertr-142	201	4	found	find	VERB
ertr-142	201	5	that	that	SCONJ
ertr-142	201	6	the	the	DET
ertr-142	201	7	bathrooms	bathroom	NOUN
ertr-142	201	8	were	be	AUX
ertr-142	201	9	old	old	ADJ
ertr-142	201	10	,	,	PUNCT
ertr-142	201	11	dirty	dirty	ADJ
ertr-142	201	12	,	,	PUNCT
ertr-142	201	13	and	and	CCONJ
ertr-142	201	14	narrow	narrow	ADJ
ertr-142	201	15	,	,	PUNCT
ertr-142	201	16	water	water	NOUN
ertr-142	201	17	heaters	heater	NOUN
ertr-142	201	18	did	do	AUX
ertr-142	201	19	not	not	PART
ertr-142	201	20	work	work	VERB
ertr-142	201	21	properly	properly	ADV
ertr-142	201	22	,	,	PUNCT
ertr-142	201	23	and	and	CCONJ
ertr-142	201	24	some	some	DET
ertr-142	201	25	broken	broken	ADJ
ertr-142	201	26	equipment	equipment	NOUN
ertr-142	201	27	such	such	ADJ
ertr-142	201	28	as	as	ADP
ertr-142	201	29	taps	tap	NOUN
ertr-142	201	30	,	,	PUNCT
ertr-142	201	31	bathtubs	bathtub	NOUN
ertr-142	201	32	,	,	PUNCT
ertr-142	201	33	showers	shower	NOUN
ertr-142	201	34	,	,	PUNCT
ertr-142	201	35	water	water	NOUN
ertr-142	201	36	heaters	heater	NOUN
ertr-142	201	37	and	and	CCONJ
ertr-142	201	38	sometimes	sometimes	ADV
ertr-142	201	39	the	the	DET
ertr-142	201	40	toilets	toilet	NOUN
ertr-142	201	41	did	do	AUX
ertr-142	201	42	not	not	PART
ertr-142	201	43	flush	flush	VERB
ertr-142	201	44	.	.	PUNCT
ertr-142	202	1	other	other	ADJ
ertr-142	202	2	problems	problem	NOUN
ertr-142	202	3	http://ertr.tamu.edu/	http://ertr.tamu.edu/	VERB
ertr-142	203	1	e	e	NOUN
ertr-142	203	2	-	-	NOUN
ertr-142	203	3	review	review	NOUN
ertr-142	203	4	of	of	ADP
ertr-142	203	5	tourism	tourism	NOUN
ertr-142	203	6	research	research	NOUN
ertr-142	203	7	(	(	PUNCT
ertr-142	203	8	ertr	ertr	NOUN
ertr-142	203	9	)	)	PUNCT
ertr-142	203	10	,	,	PUNCT
ertr-142	203	11	vol	vol	NOUN
ertr-142	203	12	.	.	PROPN
ertr-142	204	1	14	14	NUM
ertr-142	204	2	,	,	PUNCT
ertr-142	205	1	no	no	INTJ
ertr-142	205	2	.	.	NOUN
ertr-142	206	1	5/6	5/6	NUM
ertr-142	206	2	,	,	PUNCT
ertr-142	206	3	2017	2017	NUM
ertr-142	206	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	206	5	230	230	NUM
ertr-142	206	6	included	include	VERB
ertr-142	206	7	no	no	DET
ertr-142	206	8	air	air	NOUN
ertr-142	206	9	circulation	circulation	NOUN
ertr-142	206	10	in	in	ADP
ertr-142	206	11	the	the	DET
ertr-142	206	12	bathrooms	bathroom	NOUN
ertr-142	206	13	and	and	CCONJ
ertr-142	206	14	no	no	DET
ertr-142	206	15	separate	separate	ADJ
ertr-142	206	16	spaces	space	NOUN
ertr-142	206	17	for	for	ADP
ertr-142	206	18	wet	wet	ADJ
ertr-142	206	19	and	and	CCONJ
ertr-142	206	20	dry	dry	ADJ
ertr-142	206	21	sections	section	NOUN
ertr-142	206	22	.	.	PUNCT
ertr-142	207	1	complaints	complaint	NOUN
ertr-142	207	2	about	about	ADP
ertr-142	207	3	the	the	DET
ertr-142	207	4	restaurant	restaurant	NOUN
ertr-142	207	5	and	and	CCONJ
ertr-142	207	6	breakfast	breakfast	NOUN
ertr-142	207	7	soriano	soriano	NOUN
ertr-142	207	8	(	(	PUNCT
ertr-142	207	9	2002	2002	NUM
ertr-142	207	10	)	)	PUNCT
ertr-142	207	11	showed	show	VERB
ertr-142	207	12	how	how	SCONJ
ertr-142	207	13	important	important	ADJ
ertr-142	207	14	restaurant	restaurant	NOUN
ertr-142	207	15	service	service	NOUN
ertr-142	207	16	quality	quality	NOUN
ertr-142	207	17	is	be	AUX
ertr-142	207	18	by	by	ADP
ertr-142	207	19	categorizing	categorize	VERB
ertr-142	207	20	restaurant	restaurant	NOUN
ertr-142	207	21	service	service	NOUN
ertr-142	207	22	quality	quality	NOUN
ertr-142	207	23	into	into	ADP
ertr-142	207	24	four	four	NUM
ertr-142	207	25	dimensions	dimension	NOUN
ertr-142	207	26	which	which	PRON
ertr-142	207	27	are	be	AUX
ertr-142	207	28	quality	quality	NOUN
ertr-142	207	29	of	of	ADP
ertr-142	207	30	food	food	NOUN
ertr-142	207	31	(	(	PUNCT
ertr-142	207	32	fresh	fresh	ADJ
ertr-142	207	33	,	,	PUNCT
ertr-142	207	34	variety	variety	NOUN
ertr-142	207	35	of	of	ADP
ertr-142	207	36	food	food	NOUN
ertr-142	207	37	and	and	CCONJ
ertr-142	207	38	cleanliness	cleanliness	NOUN
ertr-142	207	39	)	)	PUNCT
ertr-142	207	40	,	,	PUNCT
ertr-142	207	41	quality	quality	NOUN
ertr-142	207	42	of	of	ADP
ertr-142	207	43	service	service	NOUN
ertr-142	207	44	(	(	PUNCT
ertr-142	207	45	equipment	equipment	NOUN
ertr-142	207	46	and	and	CCONJ
ertr-142	207	47	staff	staff	NOUN
ertr-142	207	48	)	)	PUNCT
ertr-142	207	49	,	,	PUNCT
ertr-142	207	50	cost	cost	NOUN
ertr-142	207	51	/	/	SYM
ertr-142	207	52	value	value	NOUN
ertr-142	207	53	and	and	CCONJ
ertr-142	207	54	the	the	DET
ertr-142	207	55	appearance	appearance	NOUN
ertr-142	207	56	/	/	SYM
ertr-142	207	57	atmosphere	atmosphere	NOUN
ertr-142	207	58	of	of	ADP
ertr-142	207	59	the	the	DET
ertr-142	207	60	place	place	NOUN
ertr-142	207	61	.	.	PUNCT
ertr-142	208	1	this	this	DET
ertr-142	208	2	study	study	NOUN
ertr-142	208	3	found	find	VERB
ertr-142	208	4	that	that	SCONJ
ertr-142	208	5	the	the	DET
ertr-142	208	6	comments	comment	NOUN
ertr-142	208	7	reported	report	VERB
ertr-142	208	8	that	that	SCONJ
ertr-142	208	9	restaurants	restaurant	NOUN
ertr-142	208	10	may	may	AUX
ertr-142	208	11	not	not	PART
ertr-142	208	12	always	always	ADV
ertr-142	208	13	perform	perform	VERB
ertr-142	208	14	a	a	DET
ertr-142	208	15	high	high	ADJ
ertr-142	208	16	level	level	NOUN
ertr-142	208	17	of	of	ADP
ertr-142	208	18	service	service	NOUN
ertr-142	208	19	.	.	PUNCT
ertr-142	209	1	customers	customer	NOUN
ertr-142	209	2	mentioned	mention	VERB
ertr-142	209	3	that	that	SCONJ
ertr-142	209	4	breakfast	breakfast	NOUN
ertr-142	209	5	was	be	AUX
ertr-142	209	6	not	not	PART
ertr-142	209	7	delicious	delicious	ADJ
ertr-142	209	8	and	and	CCONJ
ertr-142	209	9	there	there	PRON
ertr-142	209	10	were	be	VERB
ertr-142	209	11	few	few	ADJ
ertr-142	209	12	choices	choice	NOUN
ertr-142	209	13	as	as	ADV
ertr-142	209	14	well	well	ADV
ertr-142	209	15	as	as	ADP
ertr-142	209	16	being	be	AUX
ertr-142	209	17	too	too	ADV
ertr-142	209	18	expensive	expensive	ADJ
ertr-142	209	19	.	.	PUNCT
ertr-142	210	1	sometimes	sometimes	ADV
ertr-142	210	2	breakfast	breakfast	NOUN
ertr-142	210	3	was	be	AUX
ertr-142	210	4	not	not	PART
ertr-142	210	5	a	a	DET
ertr-142	210	6	buffet	buffet	NOUN
ertr-142	210	7	,	,	PUNCT
ertr-142	210	8	the	the	DET
ertr-142	210	9	food	food	NOUN
ertr-142	210	10	and	and	CCONJ
ertr-142	210	11	restaurant	restaurant	NOUN
ertr-142	210	12	itself	itself	PRON
ertr-142	210	13	were	be	AUX
ertr-142	210	14	not	not	PART
ertr-142	210	15	clean	clean	ADJ
ertr-142	210	16	,	,	PUNCT
ertr-142	210	17	the	the	DET
ertr-142	210	18	food	food	NOUN
ertr-142	210	19	was	be	AUX
ertr-142	210	20	not	not	PART
ertr-142	210	21	enough	enough	ADJ
ertr-142	210	22	,	,	PUNCT
ertr-142	210	23	and	and	CCONJ
ertr-142	210	24	the	the	DET
ertr-142	210	25	staff	staff	NOUN
ertr-142	210	26	was	be	AUX
ertr-142	210	27	unhelpful	unhelpful	ADJ
ertr-142	210	28	.	.	PUNCT
ertr-142	211	1	the	the	DET
ertr-142	211	2	service	service	NOUN
ertr-142	211	3	failure	failure	NOUN
ertr-142	211	4	can	can	AUX
ertr-142	211	5	impact	impact	VERB
ertr-142	211	6	negatively	negatively	ADV
ertr-142	211	7	on	on	ADP
ertr-142	211	8	health	health	NOUN
ertr-142	211	9	,	,	PUNCT
ertr-142	211	10	disrupting	disrupt	VERB
ertr-142	211	11	trips	trip	NOUN
ertr-142	211	12	,	,	PUNCT
ertr-142	211	13	and	and	CCONJ
ertr-142	211	14	tarnishing	tarnish	VERB
ertr-142	211	15	destination	destination	NOUN
ertr-142	211	16	reputations	reputation	NOUN
ertr-142	211	17	(	(	PUNCT
ertr-142	211	18	pendergast	pendergast	PROPN
ertr-142	211	19	,	,	PUNCT
ertr-142	211	20	2006	2006	NUM
ertr-142	211	21	)	)	PUNCT
ertr-142	211	22	.	.	PUNCT
ertr-142	212	1	if	if	SCONJ
ertr-142	212	2	hotels	hotel	NOUN
ertr-142	212	3	can	can	AUX
ertr-142	212	4	provide	provide	VERB
ertr-142	212	5	reliable	reliable	ADJ
ertr-142	212	6	and	and	CCONJ
ertr-142	212	7	responsive	responsive	ADJ
ertr-142	212	8	service	service	NOUN
ertr-142	212	9	quality	quality	NOUN
ertr-142	212	10	,	,	PUNCT
ertr-142	212	11	the	the	DET
ertr-142	212	12	service	service	NOUN
ertr-142	212	13	providers	provider	NOUN
ertr-142	212	14	can	can	AUX
ertr-142	212	15	enhance	enhance	VERB
ertr-142	212	16	the	the	DET
ertr-142	212	17	restaurant	restaurant	NOUN
ertr-142	212	18	’s	’s	PART
ertr-142	212	19	competitive	competitive	ADJ
ertr-142	212	20	advantage	advantage	NOUN
ertr-142	212	21	as	as	ADP
ertr-142	212	22	a	a	DET
ertr-142	212	23	marketing	marketing	NOUN
ertr-142	212	24	tool	tool	NOUN
ertr-142	212	25	(	(	PUNCT
ertr-142	212	26	dwyer	dwyer	PROPN
ertr-142	212	27	,	,	PUNCT
ertr-142	212	28	2003	2003	NUM
ertr-142	212	29	)	)	PUNCT
ertr-142	212	30	.	.	PUNCT
ertr-142	213	1	complaints	complaint	NOUN
ertr-142	213	2	about	about	ADP
ertr-142	213	3	the	the	DET
ertr-142	213	4	car	car	NOUN
ertr-142	213	5	park	park	NOUN
ertr-142	213	6	lewis	lewis	PROPN
ertr-142	213	7	(	(	PUNCT
ertr-142	213	8	1987	1987	NUM
ertr-142	213	9	)	)	PUNCT
ertr-142	213	10	stated	state	VERB
ertr-142	213	11	that	that	SCONJ
ertr-142	213	12	accessible	accessible	ADJ
ertr-142	213	13	and	and	CCONJ
ertr-142	213	14	available	available	ADJ
ertr-142	213	15	car	car	NOUN
ertr-142	213	16	parks	park	NOUN
ertr-142	213	17	for	for	ADP
ertr-142	213	18	hotel	hotel	NOUN
ertr-142	213	19	guests	guest	NOUN
ertr-142	213	20	were	be	AUX
ertr-142	213	21	an	an	DET
ertr-142	213	22	important	important	ADJ
ertr-142	213	23	issue	issue	NOUN
ertr-142	213	24	.	.	PUNCT
ertr-142	214	1	this	this	DET
ertr-142	214	2	research	research	NOUN
ertr-142	214	3	found	find	VERB
ertr-142	214	4	that	that	SCONJ
ertr-142	214	5	some	some	DET
ertr-142	214	6	hotels	hotel	NOUN
ertr-142	214	7	had	have	VERB
ertr-142	214	8	car	car	NOUN
ertr-142	214	9	parks	park	NOUN
ertr-142	214	10	,	,	PUNCT
ertr-142	214	11	but	but	CCONJ
ertr-142	214	12	they	they	PRON
ertr-142	214	13	were	be	AUX
ertr-142	214	14	insufficient	insufficient	ADJ
ertr-142	214	15	,	,	PUNCT
ertr-142	214	16	unsafe	unsafe	ADJ
ertr-142	214	17	,	,	PUNCT
ertr-142	214	18	too	too	ADV
ertr-142	214	19	far	far	ADV
ertr-142	214	20	from	from	ADP
ertr-142	214	21	the	the	DET
ertr-142	214	22	hotel	hotel	NOUN
ertr-142	214	23	,	,	PUNCT
ertr-142	214	24	narrow	narrow	ADJ
ertr-142	214	25	entrance	entrance	NOUN
ertr-142	214	26	/	/	SYM
ertr-142	214	27	exit	exit	NOUN
ertr-142	214	28	streets	street	NOUN
ertr-142	214	29	,	,	PUNCT
ertr-142	214	30	and	and	CCONJ
ertr-142	214	31	no	no	DET
ertr-142	214	32	handicapped	handicapped	ADJ
ertr-142	214	33	parking	parking	NOUN
ertr-142	214	34	.	.	PUNCT
ertr-142	215	1	whereas	whereas	SCONJ
ertr-142	215	2	,	,	PUNCT
ertr-142	215	3	some	some	DET
ertr-142	215	4	hotels	hotel	NOUN
ertr-142	215	5	had	have	VERB
ertr-142	215	6	no	no	DET
ertr-142	215	7	car	car	NOUN
ertr-142	215	8	park	park	NOUN
ertr-142	215	9	or	or	CCONJ
ertr-142	215	10	no	no	DET
ertr-142	215	11	free	free	ADJ
ertr-142	215	12	car	car	NOUN
ertr-142	215	13	park	park	NOUN
ertr-142	215	14	.	.	PUNCT
ertr-142	216	1	hence	hence	ADV
ertr-142	216	2	,	,	PUNCT
ertr-142	216	3	improving	improve	VERB
ertr-142	216	4	car	car	NOUN
ertr-142	216	5	park	park	NOUN
ertr-142	216	6	service	service	NOUN
ertr-142	216	7	is	be	AUX
ertr-142	216	8	essential	essential	ADJ
ertr-142	216	9	as	as	ADP
ertr-142	216	10	lindquist	lindquist	PROPN
ertr-142	216	11	(	(	PUNCT
ertr-142	216	12	1975	1975	NUM
ertr-142	216	13	)	)	PUNCT
ertr-142	216	14	showed	show	VERB
ertr-142	216	15	that	that	SCONJ
ertr-142	216	16	convenient	convenient	ADJ
ertr-142	216	17	parking	parking	NOUN
ertr-142	216	18	service	service	NOUN
ertr-142	216	19	had	have	VERB
ertr-142	216	20	a	a	DET
ertr-142	216	21	positive	positive	ADJ
ertr-142	216	22	relationship	relationship	NOUN
ertr-142	216	23	with	with	ADP
ertr-142	216	24	store	store	NOUN
ertr-142	216	25	image	image	NOUN
ertr-142	216	26	.	.	PUNCT
ertr-142	217	1	complaints	complaint	NOUN
ertr-142	217	2	about	about	ADP
ertr-142	217	3	the	the	DET
ertr-142	217	4	location	location	NOUN
ertr-142	217	5	hotel	hotel	NOUN
ertr-142	217	6	location	location	NOUN
ertr-142	217	7	is	be	AUX
ertr-142	217	8	an	an	DET
ertr-142	217	9	important	important	ADJ
ertr-142	217	10	aspect	aspect	NOUN
ertr-142	217	11	and	and	CCONJ
ertr-142	217	12	jeong	jeong	PROPN
ertr-142	217	13	and	and	CCONJ
ertr-142	217	14	jeon	jeon	PROPN
ertr-142	217	15	(	(	PUNCT
ertr-142	217	16	2008	2008	NUM
ertr-142	217	17	)	)	PUNCT
ertr-142	217	18	stated	state	VERB
ertr-142	217	19	that	that	SCONJ
ertr-142	217	20	location	location	NOUN
ertr-142	217	21	is	be	AUX
ertr-142	217	22	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	217	23	e	e	NOUN
ertr-142	217	24	-	-	NOUN
ertr-142	217	25	review	review	NOUN
ertr-142	217	26	of	of	ADP
ertr-142	217	27	tourism	tourism	NOUN
ertr-142	217	28	research	research	NOUN
ertr-142	217	29	(	(	PUNCT
ertr-142	217	30	ertr	ertr	NOUN
ertr-142	217	31	)	)	PUNCT
ertr-142	217	32	,	,	PUNCT
ertr-142	217	33	vol	vol	NOUN
ertr-142	217	34	.	.	PROPN
ertr-142	218	1	14	14	NUM
ertr-142	218	2	,	,	PUNCT
ertr-142	219	1	no	no	INTJ
ertr-142	219	2	.	.	NOUN
ertr-142	220	1	5/6	5/6	NUM
ertr-142	220	2	,	,	PUNCT
ertr-142	220	3	2017	2017	NUM
ertr-142	220	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	220	5	231	231	NUM
ertr-142	220	6	a	a	DET
ertr-142	220	7	strongly	strongly	ADV
ertr-142	220	8	influential	influential	ADJ
ertr-142	220	9	factor	factor	NOUN
ertr-142	220	10	in	in	ADP
ertr-142	220	11	the	the	DET
ertr-142	220	12	choice	choice	NOUN
ertr-142	220	13	of	of	ADP
ertr-142	220	14	lodging	lodge	VERB
ertr-142	220	15	facilities	facility	NOUN
ertr-142	220	16	as	as	ADV
ertr-142	220	17	well	well	ADV
ertr-142	220	18	as	as	ADP
ertr-142	220	19	having	have	VERB
ertr-142	220	20	the	the	DET
ertr-142	220	21	strongest	strong	ADJ
ertr-142	220	22	correlation	correlation	NOUN
ertr-142	220	23	with	with	ADP
ertr-142	220	24	overall	overall	ADJ
ertr-142	220	25	satisfaction	satisfaction	NOUN
ertr-142	220	26	(	(	PUNCT
ertr-142	220	27	stringam	stringam	ADJ
ertr-142	220	28	,	,	PUNCT
ertr-142	220	29	gerdes	gerde	NOUN
ertr-142	220	30	,	,	PUNCT
ertr-142	220	31	&	&	CCONJ
ertr-142	220	32	vanleeuwen	vanleeuwen	PROPN
ertr-142	220	33	,	,	PUNCT
ertr-142	220	34	2010	2010	NUM
ertr-142	220	35	)	)	PUNCT
ertr-142	220	36	.	.	PUNCT
ertr-142	221	1	on	on	ADP
ertr-142	221	2	the	the	DET
ertr-142	221	3	other	other	ADJ
ertr-142	221	4	hand	hand	NOUN
ertr-142	221	5	,	,	PUNCT
ertr-142	221	6	the	the	DET
ertr-142	221	7	results	result	NOUN
ertr-142	221	8	of	of	ADP
ertr-142	221	9	this	this	DET
ertr-142	221	10	study	study	NOUN
ertr-142	221	11	analyzed	analyze	VERB
ertr-142	221	12	some	some	DET
ertr-142	221	13	customer	customer	NOUN
ertr-142	221	14	complaints	complaint	NOUN
ertr-142	221	15	about	about	ADP
ertr-142	221	16	hotel	hotel	NOUN
ertr-142	221	17	location	location	NOUN
ertr-142	221	18	that	that	PRON
ertr-142	221	19	were	be	AUX
ertr-142	221	20	on	on	ADP
ertr-142	221	21	too	too	ADV
ertr-142	221	22	narrow	narrow	ADJ
ertr-142	221	23	streets	street	NOUN
ertr-142	221	24	.	.	PUNCT
ertr-142	222	1	hotels	hotel	NOUN
ertr-142	222	2	were	be	AUX
ertr-142	222	3	difficult	difficult	ADJ
ertr-142	222	4	to	to	PART
ertr-142	222	5	find	find	VERB
ertr-142	222	6	because	because	SCONJ
ertr-142	222	7	the	the	DET
ertr-142	222	8	streets	street	NOUN
ertr-142	222	9	were	be	AUX
ertr-142	222	10	very	very	ADV
ertr-142	222	11	dark	dark	ADJ
ertr-142	222	12	and	and	CCONJ
ertr-142	222	13	there	there	PRON
ertr-142	222	14	were	be	VERB
ertr-142	222	15	no	no	DET
ertr-142	222	16	signs	sign	NOUN
ertr-142	222	17	.	.	PUNCT
ertr-142	223	1	complaints	complaint	NOUN
ertr-142	223	2	about	about	ADP
ertr-142	223	3	the	the	DET
ertr-142	223	4	hotel	hotel	NOUN
ertr-142	223	5	facilities	facility	NOUN
ertr-142	223	6	according	accord	VERB
ertr-142	223	7	to	to	ADP
ertr-142	223	8	akbaba	akbaba	PROPN
ertr-142	223	9	(	(	PUNCT
ertr-142	223	10	2006	2006	NUM
ertr-142	223	11	)	)	PUNCT
ertr-142	223	12	,	,	PUNCT
ertr-142	223	13	dining	dine	VERB
ertr-142	223	14	rooms	room	NOUN
ertr-142	223	15	,	,	PUNCT
ertr-142	223	16	meeting	meet	VERB
ertr-142	223	17	rooms	room	NOUN
ertr-142	223	18	,	,	PUNCT
ertr-142	223	19	swimming	swimming	NOUN
ertr-142	223	20	pools	pool	NOUN
ertr-142	223	21	,	,	PUNCT
ertr-142	223	22	and	and	CCONJ
ertr-142	223	23	business	business	NOUN
ertr-142	223	24	center	center	NOUN
ertr-142	223	25	facilities	facility	NOUN
ertr-142	223	26	should	should	AUX
ertr-142	223	27	have	have	VERB
ertr-142	223	28	adequate	adequate	ADJ
ertr-142	223	29	capacity	capacity	NOUN
ertr-142	223	30	to	to	PART
ertr-142	223	31	serve	serve	VERB
ertr-142	223	32	customers	customer	NOUN
ertr-142	223	33	.	.	PUNCT
ertr-142	224	1	this	this	DET
ertr-142	224	2	research	research	NOUN
ertr-142	224	3	found	find	VERB
ertr-142	224	4	that	that	SCONJ
ertr-142	224	5	complaints	complaint	NOUN
ertr-142	224	6	about	about	ADP
ertr-142	224	7	hotel	hotel	NOUN
ertr-142	224	8	facilities	facility	NOUN
ertr-142	224	9	were	be	AUX
ertr-142	224	10	centered	center	VERB
ertr-142	224	11	on	on	ADP
ertr-142	224	12	unsafe	unsafe	ADJ
ertr-142	224	13	/	/	SYM
ertr-142	224	14	unclean	unclean	ADJ
ertr-142	224	15	swimming	swimming	NOUN
ertr-142	224	16	pools	pool	NOUN
ertr-142	224	17	;	;	PUNCT
ertr-142	224	18	the	the	DET
ertr-142	224	19	gym	gym	NOUN
ertr-142	224	20	was	be	AUX
ertr-142	224	21	dirty	dirty	ADJ
ertr-142	224	22	,	,	PUNCT
ertr-142	224	23	and	and	CCONJ
ertr-142	224	24	the	the	DET
ertr-142	224	25	equipment	equipment	NOUN
ertr-142	224	26	was	be	AUX
ertr-142	224	27	broken	break	VERB
ertr-142	224	28	;	;	PUNCT
ertr-142	224	29	elevators	elevator	NOUN
ertr-142	224	30	were	be	AUX
ertr-142	224	31	dirty	dirty	ADJ
ertr-142	224	32	/	/	SYM
ertr-142	224	33	narrow	narrow	ADJ
ertr-142	224	34	/	/	SYM
ertr-142	224	35	unsafe	unsafe	ADJ
ertr-142	224	36	,	,	PUNCT
ertr-142	224	37	and	and	CCONJ
ertr-142	224	38	some	some	DET
ertr-142	224	39	hotels	hotel	NOUN
ertr-142	224	40	had	have	VERB
ertr-142	224	41	no	no	DET
ertr-142	224	42	elevator	elevator	NOUN
ertr-142	224	43	.	.	PUNCT
ertr-142	225	1	litvin	litvin	PROPN
ertr-142	225	2	,	,	PUNCT
ertr-142	225	3	goldsmith	goldsmith	NOUN
ertr-142	225	4	,	,	PUNCT
ertr-142	225	5	and	and	CCONJ
ertr-142	225	6	pan	pan	NOUN
ertr-142	225	7	(	(	PUNCT
ertr-142	225	8	2008	2008	NUM
ertr-142	225	9	)	)	PUNCT
ertr-142	225	10	found	find	VERB
ertr-142	225	11	that	that	SCONJ
ertr-142	225	12	negative	negative	ADJ
ertr-142	225	13	word	word	NOUN
ertr-142	225	14	of	of	ADP
ertr-142	225	15	mouth	mouth	NOUN
ertr-142	225	16	can	can	AUX
ertr-142	225	17	have	have	VERB
ertr-142	225	18	an	an	DET
ertr-142	225	19	overwhelming	overwhelming	ADJ
ertr-142	225	20	impact	impact	NOUN
ertr-142	225	21	on	on	ADP
ertr-142	225	22	a	a	DET
ertr-142	225	23	hotel	hotel	NOUN
ertr-142	225	24	’s	’s	PART
ertr-142	225	25	image	image	NOUN
ertr-142	225	26	since	since	SCONJ
ertr-142	225	27	dissatisfied	dissatisfied	ADJ
ertr-142	225	28	visitors	visitor	NOUN
ertr-142	225	29	spread	spread	VERB
ertr-142	225	30	unflattering	unflattering	ADJ
ertr-142	225	31	comments	comment	NOUN
ertr-142	225	32	related	relate	VERB
ertr-142	225	33	to	to	ADP
ertr-142	225	34	their	their	PRON
ertr-142	225	35	experience	experience	NOUN
ertr-142	225	36	,	,	PUNCT
ertr-142	225	37	which	which	PRON
ertr-142	225	38	will	will	AUX
ertr-142	225	39	have	have	VERB
ertr-142	225	40	a	a	DET
ertr-142	225	41	negative	negative	ADJ
ertr-142	225	42	effect	effect	NOUN
ertr-142	225	43	on	on	ADP
ertr-142	225	44	the	the	DET
ertr-142	225	45	sales	sale	NOUN
ertr-142	225	46	and	and	CCONJ
ertr-142	225	47	performance	performance	NOUN
ertr-142	225	48	of	of	ADP
ertr-142	225	49	the	the	DET
ertr-142	225	50	hotel	hotel	NOUN
ertr-142	225	51	.	.	PUNCT
ertr-142	226	1	hence	hence	ADV
ertr-142	226	2	,	,	PUNCT
ertr-142	226	3	if	if	SCONJ
ertr-142	226	4	hotels	hotel	NOUN
ertr-142	226	5	want	want	VERB
ertr-142	226	6	to	to	PART
ertr-142	226	7	lead	lead	VERB
ertr-142	226	8	in	in	ADP
ertr-142	226	9	customer	customer	NOUN
ertr-142	226	10	retention	retention	NOUN
ertr-142	226	11	and	and	CCONJ
ertr-142	226	12	loyalty	loyalty	NOUN
ertr-142	226	13	,	,	PUNCT
ertr-142	226	14	they	they	PRON
ertr-142	226	15	have	have	VERB
ertr-142	226	16	to	to	PART
ertr-142	226	17	offer	offer	VERB
ertr-142	226	18	superior	superior	ADJ
ertr-142	226	19	quality	quality	NOUN
ertr-142	226	20	service	service	NOUN
ertr-142	226	21	compared	compare	VERB
ertr-142	226	22	to	to	ADP
ertr-142	226	23	their	their	PRON
ertr-142	226	24	competitors	competitor	NOUN
ertr-142	226	25	.	.	PUNCT
ertr-142	227	1	hotel	hotel	NOUN
ertr-142	227	2	managers	manager	NOUN
ertr-142	227	3	should	should	AUX
ertr-142	227	4	realize	realize	VERB
ertr-142	227	5	that	that	SCONJ
ertr-142	227	6	something	something	PRON
ertr-142	227	7	left	leave	VERB
ertr-142	227	8	unattended	unattended	ADJ
ertr-142	227	9	will	will	AUX
ertr-142	227	10	turn	turn	VERB
ertr-142	227	11	into	into	ADP
ertr-142	227	12	larger	large	ADJ
ertr-142	227	13	more	more	ADV
ertr-142	227	14	complex	complex	ADJ
ertr-142	227	15	things	thing	NOUN
ertr-142	227	16	that	that	PRON
ertr-142	227	17	will	will	AUX
ertr-142	227	18	negatively	negatively	ADV
ertr-142	227	19	affect	affect	VERB
ertr-142	227	20	service	service	NOUN
ertr-142	227	21	quality	quality	NOUN
ertr-142	227	22	(	(	PUNCT
ertr-142	227	23	parasuraman	parasuraman	NOUN
ertr-142	227	24	,	,	PUNCT
ertr-142	227	25	berry	berry	NOUN
ertr-142	227	26	,	,	PUNCT
ertr-142	227	27	&	&	CCONJ
ertr-142	227	28	zeithamal	zeithamal	NOUN
ertr-142	227	29	,	,	PUNCT
ertr-142	227	30	1990	1990	NUM
ertr-142	227	31	)	)	PUNCT
ertr-142	227	32	.	.	PUNCT
ertr-142	228	1	therefore	therefore	ADV
ertr-142	228	2	,	,	PUNCT
ertr-142	228	3	it	it	PRON
ertr-142	228	4	is	be	AUX
ertr-142	228	5	very	very	ADV
ertr-142	228	6	important	important	ADJ
ertr-142	228	7	for	for	SCONJ
ertr-142	228	8	hotel	hotel	NOUN
ertr-142	228	9	managers	manager	NOUN
ertr-142	228	10	to	to	PART
ertr-142	228	11	learn	learn	VERB
ertr-142	228	12	about	about	ADP
ertr-142	228	13	customer	customer	NOUN
ertr-142	228	14	complaints	complaint	NOUN
ertr-142	228	15	and	and	CCONJ
ertr-142	228	16	utilize	utilize	VERB
ertr-142	228	17	this	this	DET
ertr-142	228	18	information	information	NOUN
ertr-142	228	19	to	to	PART
ertr-142	228	20	improve	improve	VERB
ertr-142	228	21	hotel	hotel	NOUN
ertr-142	228	22	service	service	NOUN
ertr-142	228	23	.	.	PUNCT
ertr-142	229	1	recommendations	recommendation	NOUN
ertr-142	229	2	according	accord	VERB
ertr-142	229	3	to	to	ADP
ertr-142	229	4	7	7	NUM
ertr-142	229	5	categories	category	NOUN
ertr-142	229	6	of	of	ADP
ertr-142	229	7	complaints	complaint	NOUN
ertr-142	229	8	,	,	PUNCT
ertr-142	229	9	this	this	DET
ertr-142	229	10	study	study	NOUN
ertr-142	229	11	has	have	VERB
ertr-142	229	12	several	several	ADJ
ertr-142	229	13	implications	implication	NOUN
ertr-142	229	14	for	for	ADP
ertr-142	229	15	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	229	16	e	e	NOUN
ertr-142	229	17	-	-	NOUN
ertr-142	229	18	review	review	NOUN
ertr-142	229	19	of	of	ADP
ertr-142	229	20	tourism	tourism	NOUN
ertr-142	229	21	research	research	NOUN
ertr-142	229	22	(	(	PUNCT
ertr-142	229	23	ertr	ertr	NOUN
ertr-142	229	24	)	)	PUNCT
ertr-142	229	25	,	,	PUNCT
ertr-142	229	26	vol	vol	NOUN
ertr-142	229	27	.	.	PROPN
ertr-142	230	1	14	14	NUM
ertr-142	230	2	,	,	PUNCT
ertr-142	231	1	no	no	INTJ
ertr-142	231	2	.	.	NOUN
ertr-142	232	1	5/6	5/6	NUM
ertr-142	232	2	,	,	PUNCT
ertr-142	232	3	2017	2017	NUM
ertr-142	232	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	232	5	232	232	NUM
ertr-142	232	6	practitioners	practitioner	NOUN
ertr-142	232	7	.	.	PUNCT
ertr-142	233	1	to	to	PART
ertr-142	233	2	improve	improve	VERB
ertr-142	233	3	staff	staff	NOUN
ertr-142	233	4	service	service	NOUN
ertr-142	233	5	quality	quality	NOUN
ertr-142	233	6	,	,	PUNCT
ertr-142	233	7	hotel	hotel	NOUN
ertr-142	233	8	managers	manager	NOUN
ertr-142	233	9	should	should	AUX
ertr-142	233	10	focus	focus	VERB
ertr-142	233	11	on	on	ADP
ertr-142	233	12	staff	staff	NOUN
ertr-142	233	13	training	training	NOUN
ertr-142	233	14	especially	especially	ADV
ertr-142	233	15	on	on	ADP
ertr-142	233	16	language	language	NOUN
ertr-142	233	17	skills	skill	NOUN
ertr-142	233	18	because	because	SCONJ
ertr-142	233	19	the	the	DET
ertr-142	233	20	majority	majority	NOUN
ertr-142	233	21	of	of	ADP
ertr-142	233	22	customers	customer	NOUN
ertr-142	233	23	complained	complain	VERB
ertr-142	233	24	that	that	SCONJ
ertr-142	233	25	staff	staff	NOUN
ertr-142	233	26	could	could	AUX
ertr-142	233	27	not	not	PART
ertr-142	233	28	speak	speak	VERB
ertr-142	233	29	english	english	PROPN
ertr-142	233	30	and	and	CCONJ
ertr-142	233	31	other	other	ADJ
ertr-142	233	32	languages	language	NOUN
ertr-142	233	33	(	(	PUNCT
ertr-142	233	34	37.76	37.76	NUM
ertr-142	233	35	%	%	NOUN
ertr-142	233	36	of	of	ADP
ertr-142	233	37	complaints	complaint	NOUN
ertr-142	233	38	)	)	PUNCT
ertr-142	233	39	.	.	PUNCT
ertr-142	234	1	also	also	ADV
ertr-142	234	2	,	,	PUNCT
ertr-142	234	3	15.25	15.25	NUM
ertr-142	234	4	%	%	NOUN
ertr-142	234	5	of	of	ADP
ertr-142	234	6	complaints	complaint	NOUN
ertr-142	234	7	were	be	AUX
ertr-142	234	8	about	about	ADP
ertr-142	234	9	the	the	DET
ertr-142	234	10	check	check	NOUN
ertr-142	234	11	in	in	ADP
ertr-142	234	12	-	-	PUNCT
ertr-142	234	13	out	out	ADP
ertr-142	234	14	process	process	NOUN
ertr-142	234	15	,	,	PUNCT
ertr-142	234	16	so	so	SCONJ
ertr-142	234	17	managers	manager	NOUN
ertr-142	234	18	should	should	AUX
ertr-142	234	19	develop	develop	VERB
ertr-142	234	20	faster	fast	ADJ
ertr-142	234	21	and	and	CCONJ
ertr-142	234	22	more	more	ADV
ertr-142	234	23	precise	precise	ADJ
ertr-142	234	24	check	check	NOUN
ertr-142	234	25	-	-	PUNCT
ertr-142	234	26	in	in	ADP
ertr-142	234	27	/	/	SYM
ertr-142	234	28	check	check	VERB
ertr-142	234	29	-	-	PUNCT
ertr-142	234	30	out	out	ADP
ertr-142	234	31	systems	system	NOUN
ertr-142	234	32	or	or	CCONJ
ertr-142	234	33	add	add	VERB
ertr-142	234	34	more	more	ADJ
ertr-142	234	35	staff	staff	NOUN
ertr-142	234	36	during	during	ADP
ertr-142	234	37	the	the	DET
ertr-142	234	38	busy	busy	ADJ
ertr-142	234	39	hours	hour	NOUN
ertr-142	234	40	.	.	PUNCT
ertr-142	235	1	staff	staff	NOUN
ertr-142	235	2	should	should	AUX
ertr-142	235	3	have	have	VERB
ertr-142	235	4	performance	performance	NOUN
ertr-142	235	5	reviews	review	NOUN
ertr-142	235	6	(	(	PUNCT
ertr-142	235	7	complaints	complaint	NOUN
ertr-142	235	8	about	about	ADP
ertr-142	235	9	inattention	inattention	NOUN
ertr-142	235	10	treatment	treatment	NOUN
ertr-142	235	11	10.53	10.53	NUM
ertr-142	235	12	%	%	NOUN
ertr-142	235	13	,	,	PUNCT
ertr-142	235	14	can	can	AUX
ertr-142	235	15	not	not	PART
ertr-142	235	16	solve	solve	VERB
ertr-142	235	17	problems	problem	NOUN
ertr-142	235	18	11.55	11.55	NUM
ertr-142	235	19	%	%	NOUN
ertr-142	235	20	,	,	PUNCT
ertr-142	235	21	impolite	impolite	ADJ
ertr-142	235	22	9.08	9.08	NUM
ertr-142	235	23	%	%	NOUN
ertr-142	235	24	,	,	PUNCT
ertr-142	235	25	and	and	CCONJ
ertr-142	235	26	unfriendly	unfriendly	ADJ
ertr-142	235	27	9.73	9.73	NUM
ertr-142	235	28	%	%	NOUN
ertr-142	235	29	)	)	PUNCT
ertr-142	235	30	,	,	PUNCT
ertr-142	235	31	to	to	PART
ertr-142	235	32	motivate	motivate	VERB
ertr-142	235	33	politeness	politeness	NOUN
ertr-142	235	34	,	,	PUNCT
ertr-142	235	35	friendliness	friendliness	ADJ
ertr-142	235	36	,	,	PUNCT
ertr-142	235	37	and	and	CCONJ
ertr-142	235	38	service	service	NOUN
ertr-142	235	39	mindedness	mindedness	NOUN
ertr-142	235	40	.	.	PUNCT
ertr-142	236	1	the	the	DET
ertr-142	236	2	quality	quality	NOUN
ertr-142	236	3	of	of	ADP
ertr-142	236	4	the	the	DET
ertr-142	236	5	rooms	room	NOUN
ertr-142	236	6	did	do	AUX
ertr-142	236	7	not	not	PART
ertr-142	236	8	match	match	VERB
ertr-142	236	9	the	the	DET
ertr-142	236	10	value	value	NOUN
ertr-142	236	11	(	(	PUNCT
ertr-142	236	12	19.17	19.17	NUM
ertr-142	236	13	%	%	NOUN
ertr-142	236	14	)	)	PUNCT
ertr-142	236	15	,	,	PUNCT
ertr-142	236	16	so	so	SCONJ
ertr-142	236	17	hotel	hotel	NOUN
ertr-142	236	18	managers	manager	NOUN
ertr-142	236	19	should	should	AUX
ertr-142	236	20	perform	perform	VERB
ertr-142	236	21	service	service	NOUN
ertr-142	236	22	appraisals	appraisal	NOUN
ertr-142	236	23	at	at	ADP
ertr-142	236	24	least	least	ADJ
ertr-142	236	25	once	once	ADV
ertr-142	236	26	a	a	DET
ertr-142	236	27	year	year	NOUN
ertr-142	236	28	to	to	PART
ertr-142	236	29	keep	keep	VERB
ertr-142	236	30	the	the	DET
ertr-142	236	31	hotels	hotel	NOUN
ertr-142	236	32	up	up	ADP
ertr-142	236	33	to	to	ADP
ertr-142	236	34	a	a	DET
ertr-142	236	35	four	four	NUM
ertr-142	236	36	-	-	PUNCT
ertr-142	236	37	star	star	NOUN
ertr-142	236	38	standard	standard	NOUN
ertr-142	236	39	.	.	PUNCT
ertr-142	237	1	moreover	moreover	ADV
ertr-142	237	2	,	,	PUNCT
ertr-142	237	3	some	some	DET
ertr-142	237	4	hotels	hotel	NOUN
ertr-142	237	5	have	have	AUX
ertr-142	237	6	been	be	AUX
ertr-142	237	7	established	establish	VERB
ertr-142	237	8	for	for	ADP
ertr-142	237	9	a	a	DET
ertr-142	237	10	long	long	ADJ
ertr-142	237	11	time	time	NOUN
ertr-142	237	12	,	,	PUNCT
ertr-142	237	13	and	and	CCONJ
ertr-142	237	14	managers	manager	NOUN
ertr-142	237	15	should	should	AUX
ertr-142	237	16	have	have	VERB
ertr-142	237	17	renovation	renovation	NOUN
ertr-142	237	18	plans	plan	NOUN
ertr-142	237	19	(	(	PUNCT
ertr-142	237	20	complaints	complaint	NOUN
ertr-142	237	21	about	about	ADP
ertr-142	237	22	old	old	ADJ
ertr-142	237	23	&	&	CCONJ
ertr-142	237	24	smelly	smelly	ADV
ertr-142	237	25	14.82	14.82	NUM
ertr-142	237	26	%	%	NOUN
ertr-142	237	27	,	,	PUNCT
ertr-142	237	28	noisy	noisy	ADJ
ertr-142	237	29	/	/	SYM
ertr-142	237	30	dirty	dirty	ADJ
ertr-142	237	31	room	room	NOUN
ertr-142	237	32	8.40	8.40	NUM
ertr-142	237	33	%	%	NOUN
ertr-142	237	34	)	)	PUNCT
ertr-142	237	35	.	.	PUNCT
ertr-142	238	1	rooms	room	NOUN
ertr-142	238	2	should	should	AUX
ertr-142	238	3	be	be	AUX
ertr-142	238	4	checked	check	VERB
ertr-142	238	5	carefully	carefully	ADV
ertr-142	238	6	by	by	ADP
ertr-142	238	7	the	the	DET
ertr-142	238	8	housekeeper	housekeeper	NOUN
ertr-142	238	9	as	as	SCONJ
ertr-142	238	10	to	to	ADP
ertr-142	238	11	whether	whether	SCONJ
ertr-142	238	12	the	the	DET
ertr-142	238	13	rooms	room	NOUN
ertr-142	238	14	are	be	AUX
ertr-142	238	15	well	well	ADV
ertr-142	238	16	-	-	PUNCT
ertr-142	238	17	cleaned	clean	VERB
ertr-142	238	18	and	and	CCONJ
ertr-142	238	19	free	free	ADJ
ertr-142	238	20	from	from	ADP
ertr-142	238	21	insects	insect	NOUN
ertr-142	238	22	;	;	PUNCT
ertr-142	238	23	pillows	pillow	NOUN
ertr-142	238	24	,	,	PUNCT
ertr-142	238	25	sheets	sheet	NOUN
ertr-142	238	26	,	,	PUNCT
ertr-142	238	27	and	and	CCONJ
ertr-142	238	28	towels	towel	NOUN
ertr-142	238	29	should	should	AUX
ertr-142	238	30	be	be	AUX
ertr-142	238	31	washed	wash	VERB
ertr-142	238	32	properly	properly	ADV
ertr-142	238	33	;	;	PUNCT
ertr-142	238	34	and	and	CCONJ
ertr-142	238	35	room	room	NOUN
ertr-142	238	36	amenities	amenity	NOUN
ertr-142	238	37	should	should	AUX
ertr-142	238	38	be	be	AUX
ertr-142	238	39	available	available	ADJ
ertr-142	238	40	each	each	DET
ertr-142	238	41	day	day	NOUN
ertr-142	238	42	(	(	PUNCT
ertr-142	238	43	complaints	complaint	NOUN
ertr-142	238	44	about	about	ADP
ertr-142	238	45	pillows	pillow	NOUN
ertr-142	238	46	and	and	CCONJ
ertr-142	238	47	beds	bed	NOUN
ertr-142	238	48	2.17	2.17	NUM
ertr-142	238	49	%	%	NOUN
ertr-142	238	50	,	,	PUNCT
ertr-142	238	51	towels	towel	VERB
ertr-142	238	52	1.38	1.38	NUM
ertr-142	238	53	%	%	NOUN
ertr-142	238	54	,	,	PUNCT
ertr-142	238	55	insects	insect	NOUN
ertr-142	238	56	4.45	4.45	NUM
ertr-142	238	57	%	%	NOUN
ertr-142	238	58	)	)	PUNCT
ertr-142	238	59	.	.	PUNCT
ertr-142	239	1	fast	fast	ADJ
ertr-142	239	2	wi	wi	PROPN
ertr-142	239	3	-	-	PUNCT
ertr-142	239	4	fi	fi	NOUN
ertr-142	239	5	should	should	AUX
ertr-142	239	6	be	be	AUX
ertr-142	239	7	available	available	ADJ
ertr-142	239	8	free	free	ADJ
ertr-142	239	9	of	of	ADP
ertr-142	239	10	charge	charge	NOUN
ertr-142	239	11	(	(	PUNCT
ertr-142	239	12	complaints	complaint	NOUN
ertr-142	239	13	about	about	ADP
ertr-142	239	14	slow	slow	ADJ
ertr-142	239	15	and	and	CCONJ
ertr-142	239	16	charging	charge	VERB
ertr-142	239	17	for	for	ADP
ertr-142	239	18	wi	wi	PROPN
ertr-142	239	19	-	-	PUNCT
ertr-142	239	20	fi	fi	NOUN
ertr-142	239	21	9.19	9.19	NUM
ertr-142	239	22	%	%	NOUN
ertr-142	239	23	)	)	PUNCT
ertr-142	239	24	.	.	PUNCT
ertr-142	240	1	many	many	ADJ
ertr-142	240	2	complaints	complaint	NOUN
ertr-142	240	3	mentioned	mention	VERB
ertr-142	240	4	old	old	ADJ
ertr-142	240	5	and	and	CCONJ
ertr-142	240	6	dirty	dirty	ADJ
ertr-142	240	7	bathrooms	bathroom	NOUN
ertr-142	240	8	(	(	PUNCT
ertr-142	240	9	32.45	32.45	NUM
ertr-142	240	10	%	%	NOUN
ertr-142	240	11	of	of	ADP
ertr-142	240	12	complaints	complaint	NOUN
ertr-142	240	13	)	)	PUNCT
ertr-142	240	14	,	,	PUNCT
ertr-142	240	15	housekeepers	housekeeper	NOUN
ertr-142	240	16	should	should	AUX
ertr-142	240	17	check	check	VERB
ertr-142	240	18	carefully	carefully	ADV
ertr-142	240	19	to	to	PART
ertr-142	240	20	make	make	VERB
ertr-142	240	21	sure	sure	ADJ
ertr-142	240	22	bathrooms	bathroom	NOUN
ertr-142	240	23	are	be	AUX
ertr-142	240	24	well	well	ADV
ertr-142	240	25	-	-	PUNCT
ertr-142	240	26	cleaned	clean	VERB
ertr-142	240	27	and	and	CCONJ
ertr-142	240	28	equipment	equipment	NOUN
ertr-142	240	29	should	should	AUX
ertr-142	240	30	be	be	AUX
ertr-142	240	31	fixed	fix	VERB
ertr-142	240	32	(	(	PUNCT
ertr-142	240	33	20.92	20.92	NUM
ertr-142	240	34	%	%	NOUN
ertr-142	240	35	of	of	ADP
ertr-142	240	36	complaints	complaint	NOUN
ertr-142	240	37	about	about	ADP
ertr-142	240	38	broken	broken	ADJ
ertr-142	240	39	equipment	equipment	NOUN
ertr-142	240	40	,	,	PUNCT
ertr-142	240	41	9.06	9.06	NUM
ertr-142	240	42	%	%	NOUN
ertr-142	240	43	of	of	ADP
ertr-142	240	44	comments	comment	NOUN
ertr-142	240	45	about	about	ADP
ertr-142	240	46	heaters	heater	NOUN
ertr-142	240	47	)	)	PUNCT
ertr-142	240	48	.	.	PUNCT
ertr-142	241	1	bathrooms	bathroom	NOUN
ertr-142	241	2	should	should	AUX
ertr-142	241	3	have	have	VERB
ertr-142	241	4	proper	proper	ADJ
ertr-142	241	5	air	air	NOUN
ertr-142	241	6	-	-	PUNCT
ertr-142	241	7	circulating	circulate	VERB
ertr-142	241	8	systems	system	NOUN
ertr-142	241	9	(	(	PUNCT
ertr-142	241	10	8.90	8.90	NUM
ertr-142	241	11	%	%	NOUN
ertr-142	241	12	of	of	ADP
ertr-142	241	13	complaints	complaint	NOUN
ertr-142	241	14	about	about	ADP
ertr-142	241	15	no	no	DET
ertr-142	241	16	air	air	NOUN
ertr-142	241	17	-	-	PUNCT
ertr-142	241	18	circulation	circulation	NOUN
ertr-142	241	19	)	)	PUNCT
ertr-142	241	20	.	.	PUNCT
ertr-142	242	1	30.25	30.25	NUM
ertr-142	242	2	%	%	NOUN
ertr-142	242	3	were	be	AUX
ertr-142	242	4	concerned	concern	VERB
ertr-142	242	5	with	with	ADP
ertr-142	242	6	the	the	DET
ertr-142	242	7	deliciousness	deliciousness	NOUN
ertr-142	242	8	of	of	ADP
ertr-142	242	9	breakfast	breakfast	NOUN
ertr-142	242	10	,	,	PUNCT
ertr-142	242	11	cleanliness	cleanliness	NOUN
ertr-142	242	12	also	also	ADV
ertr-142	242	13	attracted	attract	VERB
ertr-142	242	14	complaints	complaint	NOUN
ertr-142	242	15	(	(	PUNCT
ertr-142	242	16	12.96	12.96	NUM
ertr-142	242	17	%	%	NOUN
ertr-142	242	18	)	)	PUNCT
ertr-142	242	19	,	,	PUNCT
ertr-142	242	20	as	as	SCONJ
ertr-142	242	21	did	do	VERB
ertr-142	242	22	choice	choice	NOUN
ertr-142	242	23	(	(	PUNCT
ertr-142	242	24	26.23	26.23	NUM
ertr-142	242	25	%	%	NOUN
ertr-142	242	26	)	)	PUNCT
ertr-142	242	27	,	,	PUNCT
ertr-142	242	28	no	no	DET
ertr-142	242	29	buffet	buffet	NOUN
ertr-142	242	30	(	(	PUNCT
ertr-142	242	31	7.41	7.41	NUM
ertr-142	242	32	%	%	NOUN
ertr-142	242	33	)	)	PUNCT
ertr-142	242	34	and	and	CCONJ
ertr-142	242	35	expense	expense	NOUN
ertr-142	242	36	(	(	PUNCT
ertr-142	242	37	10.49	10.49	NUM
ertr-142	242	38	%	%	NOUN
ertr-142	242	39	complaints	complaint	NOUN
ertr-142	242	40	about	about	ADP
ertr-142	242	41	expensive	expensive	ADJ
ertr-142	242	42	meals	meal	NOUN
ertr-142	242	43	)	)	PUNCT
ertr-142	242	44	.	.	PUNCT
ertr-142	243	1	breakfast	breakfast	NOUN
ertr-142	243	2	may	may	AUX
ertr-142	243	3	have	have	VERB
ertr-142	243	4	fewer	few	ADJ
ertr-142	243	5	choices	choice	NOUN
ertr-142	243	6	,	,	PUNCT
ertr-142	243	7	but	but	CCONJ
ertr-142	243	8	it	it	PRON
ertr-142	243	9	should	should	AUX
ertr-142	243	10	be	be	AUX
ertr-142	243	11	delicious	delicious	ADJ
ertr-142	243	12	,	,	PUNCT
ertr-142	243	13	enough	enough	ADJ
ertr-142	243	14	for	for	ADP
ertr-142	243	15	guests	guest	NOUN
ertr-142	243	16	and	and	CCONJ
ertr-142	243	17	the	the	DET
ertr-142	243	18	restaurant	restaurant	NOUN
ertr-142	243	19	should	should	AUX
ertr-142	243	20	be	be	AUX
ertr-142	243	21	clean	clean	ADJ
ertr-142	243	22	.	.	PUNCT
ertr-142	244	1	many	many	ADJ
ertr-142	244	2	guests	guest	NOUN
ertr-142	244	3	come	come	VERB
ertr-142	244	4	from	from	ADP
ertr-142	244	5	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	244	6	e	e	NOUN
ertr-142	244	7	-	-	NOUN
ertr-142	244	8	review	review	NOUN
ertr-142	244	9	of	of	ADP
ertr-142	244	10	tourism	tourism	NOUN
ertr-142	244	11	research	research	NOUN
ertr-142	244	12	(	(	PUNCT
ertr-142	244	13	ertr	ertr	NOUN
ertr-142	244	14	)	)	PUNCT
ertr-142	244	15	,	,	PUNCT
ertr-142	244	16	vol	vol	NOUN
ertr-142	244	17	.	.	PROPN
ertr-142	245	1	14	14	NUM
ertr-142	245	2	,	,	PUNCT
ertr-142	246	1	no	no	INTJ
ertr-142	246	2	.	.	NOUN
ertr-142	247	1	5/6	5/6	NUM
ertr-142	247	2	,	,	PUNCT
ertr-142	247	3	2017	2017	NUM
ertr-142	247	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	247	5	233	233	NUM
ertr-142	247	6	different	different	ADJ
ertr-142	247	7	cultures	culture	NOUN
ertr-142	247	8	,	,	PUNCT
ertr-142	247	9	for	for	ADP
ertr-142	247	10	instance	instance	NOUN
ertr-142	247	11	,	,	PUNCT
ertr-142	247	12	guests	guest	NOUN
ertr-142	247	13	from	from	ADP
ertr-142	247	14	arabic	arabic	ADJ
ertr-142	247	15	counties	county	NOUN
ertr-142	247	16	or	or	CCONJ
ertr-142	247	17	guests	guest	NOUN
ertr-142	247	18	from	from	ADP
ertr-142	247	19	south	south	PROPN
ertr-142	247	20	asia	asia	PROPN
ertr-142	247	21	,	,	PUNCT
ertr-142	247	22	therefore	therefore	ADV
ertr-142	247	23	,	,	PUNCT
ertr-142	247	24	they	they	PRON
ertr-142	247	25	should	should	AUX
ertr-142	247	26	have	have	VERB
ertr-142	247	27	halal	halal	NOUN
ertr-142	247	28	food	food	NOUN
ertr-142	247	29	and	and	CCONJ
ertr-142	247	30	other	other	ADJ
ertr-142	247	31	ethnic	ethnic	ADJ
ertr-142	247	32	foods	food	NOUN
ertr-142	247	33	such	such	ADJ
ertr-142	247	34	as	as	SCONJ
ertr-142	247	35	they	they	PRON
ertr-142	247	36	should	should	AUX
ertr-142	247	37	have	have	VERB
ertr-142	247	38	some	some	DET
ertr-142	247	39	indian	indian	ADJ
ertr-142	247	40	meals	meal	NOUN
ertr-142	247	41	.	.	PUNCT
ertr-142	248	1	swimming	swimming	NOUN
ertr-142	248	2	pools	pool	NOUN
ertr-142	248	3	should	should	AUX
ertr-142	248	4	be	be	AUX
ertr-142	248	5	well	well	ADV
ertr-142	248	6	-	-	PUNCT
ertr-142	248	7	cleaned	clean	VERB
ertr-142	248	8	and	and	CCONJ
ertr-142	248	9	have	have	VERB
ertr-142	248	10	a	a	DET
ertr-142	248	11	lifeguard	lifeguard	NOUN
ertr-142	248	12	as	as	SCONJ
ertr-142	248	13	the	the	DET
ertr-142	248	14	majority	majority	NOUN
ertr-142	248	15	of	of	ADP
ertr-142	248	16	guests	guest	NOUN
ertr-142	248	17	wrote	write	VERB
ertr-142	248	18	about	about	ADP
ertr-142	248	19	unsafe	unsafe	ADJ
ertr-142	248	20	/	/	SYM
ertr-142	248	21	unclean	unclean	ADJ
ertr-142	248	22	pools	pool	NOUN
ertr-142	248	23	(	(	PUNCT
ertr-142	248	24	38.60	38.60	NUM
ertr-142	248	25	%	%	NOUN
ertr-142	248	26	)	)	PUNCT
ertr-142	248	27	.	.	PUNCT
ertr-142	249	1	equipment	equipment	NOUN
ertr-142	249	2	in	in	ADP
ertr-142	249	3	gyms	gym	NOUN
ertr-142	249	4	and	and	CCONJ
ertr-142	249	5	elevators	elevator	NOUN
ertr-142	249	6	should	should	AUX
ertr-142	249	7	be	be	AUX
ertr-142	249	8	fixed	fix	VERB
ertr-142	249	9	and	and	CCONJ
ertr-142	249	10	cleaned	clean	VERB
ertr-142	249	11	(	(	PUNCT
ertr-142	249	12	28.07	28.07	NUM
ertr-142	249	13	%	%	NOUN
ertr-142	249	14	of	of	ADP
ertr-142	249	15	complaints	complaint	NOUN
ertr-142	249	16	about	about	ADP
ertr-142	249	17	gyms	gym	NOUN
ertr-142	249	18	and	and	CCONJ
ertr-142	249	19	10.53	10.53	NUM
ertr-142	249	20	%	%	NOUN
ertr-142	249	21	of	of	ADP
ertr-142	249	22	complaints	complaint	NOUN
ertr-142	249	23	about	about	ADP
ertr-142	249	24	elevators	elevator	NOUN
ertr-142	249	25	)	)	PUNCT
ertr-142	249	26	.	.	PUNCT
ertr-142	250	1	hotel	hotel	NOUN
ertr-142	250	2	signs	sign	NOUN
ertr-142	250	3	should	should	AUX
ertr-142	250	4	be	be	AUX
ertr-142	250	5	noticeable	noticeable	ADJ
ertr-142	250	6	or	or	CCONJ
ertr-142	250	7	provide	provide	VERB
ertr-142	250	8	customers	customer	NOUN
ertr-142	250	9	with	with	ADP
ertr-142	250	10	gps	gps	NOUN
ertr-142	250	11	locations	location	NOUN
ertr-142	250	12	as	as	SCONJ
ertr-142	250	13	guests	guest	NOUN
ertr-142	250	14	mentioned	mention	VERB
ertr-142	250	15	that	that	SCONJ
ertr-142	250	16	hotels	hotel	NOUN
ertr-142	250	17	are	be	AUX
ertr-142	250	18	located	locate	VERB
ertr-142	250	19	far	far	ADV
ertr-142	250	20	from	from	ADP
ertr-142	250	21	main	main	ADJ
ertr-142	250	22	roads	road	NOUN
ertr-142	250	23	(	(	PUNCT
ertr-142	250	24	27.08	27.08	NUM
ertr-142	250	25	%	%	NOUN
ertr-142	250	26	of	of	ADP
ertr-142	250	27	complaints	complaint	NOUN
ertr-142	250	28	)	)	PUNCT
ertr-142	250	29	and	and	CCONJ
ertr-142	250	30	difficult	difficult	ADJ
ertr-142	250	31	to	to	PART
ertr-142	250	32	find	find	VERB
ertr-142	250	33	(	(	PUNCT
ertr-142	250	34	25	25	NUM
ertr-142	250	35	%	%	NOUN
ertr-142	250	36	of	of	ADP
ertr-142	250	37	complaints	complaint	NOUN
ertr-142	250	38	)	)	PUNCT
ertr-142	250	39	.	.	PUNCT
ertr-142	251	1	sometimes	sometimes	ADV
ertr-142	251	2	guests	guest	NOUN
ertr-142	251	3	can	can	AUX
ertr-142	251	4	not	not	PART
ertr-142	251	5	find	find	VERB
ertr-142	251	6	a	a	DET
ertr-142	251	7	parking	parking	NOUN
ertr-142	251	8	space	space	NOUN
ertr-142	251	9	as	as	SCONJ
ertr-142	251	10	hotels	hotel	NOUN
ertr-142	251	11	are	be	AUX
ertr-142	251	12	limited	limit	VERB
ertr-142	251	13	by	by	ADP
ertr-142	251	14	land	land	NOUN
ertr-142	251	15	.	.	PUNCT
ertr-142	252	1	however	however	ADV
ertr-142	252	2	,	,	PUNCT
ertr-142	252	3	it	it	PRON
ertr-142	252	4	should	should	AUX
ertr-142	252	5	be	be	AUX
ertr-142	252	6	safe	safe	ADJ
ertr-142	252	7	by	by	ADP
ertr-142	252	8	providing	provide	VERB
ertr-142	252	9	security	security	NOUN
ertr-142	252	10	and	and	CCONJ
ertr-142	252	11	cameras	camera	NOUN
ertr-142	252	12	(	(	PUNCT
ertr-142	252	13	30.77	30.77	NUM
ertr-142	252	14	of	of	ADP
ertr-142	252	15	complaints	complaint	NOUN
ertr-142	252	16	about	about	ADP
ertr-142	252	17	insufficient	insufficient	ADJ
ertr-142	252	18	parking	parking	NOUN
ertr-142	252	19	,	,	PUNCT
ertr-142	252	20	25	25	NUM
ertr-142	252	21	%	%	NOUN
ertr-142	252	22	parking	parking	NOUN
ertr-142	252	23	is	be	AUX
ertr-142	252	24	far	far	ADV
ertr-142	252	25	from	from	ADP
ertr-142	252	26	the	the	DET
ertr-142	252	27	hotel	hotel	NOUN
ertr-142	252	28	,	,	PUNCT
ertr-142	252	29	and	and	CCONJ
ertr-142	252	30	11.54	11.54	NUM
ertr-142	252	31	%	%	NOUN
ertr-142	252	32	parking	parking	NOUN
ertr-142	252	33	is	be	AUX
ertr-142	252	34	unsafe	unsafe	ADJ
ertr-142	252	35	)	)	PUNCT
ertr-142	252	36	.	.	PUNCT
ertr-142	253	1	conclusion	conclusion	NOUN
ertr-142	253	2	numerous	numerous	ADJ
ertr-142	253	3	tourists	tourist	NOUN
ertr-142	253	4	selected	select	VERB
ertr-142	253	5	four	four	NUM
ertr-142	253	6	-	-	PUNCT
ertr-142	253	7	star	star	NOUN
ertr-142	253	8	hotels	hotel	NOUN
ertr-142	253	9	as	as	ADP
ertr-142	253	10	their	their	PRON
ertr-142	253	11	accommodation	accommodation	NOUN
ertr-142	253	12	while	while	SCONJ
ertr-142	253	13	visiting	visit	VERB
ertr-142	253	14	pattaya	pattaya	PROPN
ertr-142	253	15	,	,	PUNCT
ertr-142	253	16	thailand	thailand	PROPN
ertr-142	253	17	.	.	PUNCT
ertr-142	254	1	travelers	traveler	NOUN
ertr-142	254	2	use	use	VERB
ertr-142	254	3	the	the	DET
ertr-142	254	4	internet	internet	NOUN
ertr-142	254	5	for	for	ADP
ertr-142	254	6	information	information	NOUN
ertr-142	254	7	to	to	PART
ertr-142	254	8	make	make	VERB
ertr-142	254	9	travel	travel	NOUN
ertr-142	254	10	arrangements	arrangement	NOUN
ertr-142	254	11	and	and	CCONJ
ertr-142	254	12	read	read	VERB
ertr-142	254	13	previous	previous	ADJ
ertr-142	254	14	customer	customer	NOUN
ertr-142	254	15	comments	comment	NOUN
ertr-142	254	16	before	before	ADP
ertr-142	254	17	making	make	VERB
ertr-142	254	18	a	a	DET
ertr-142	254	19	decision	decision	NOUN
ertr-142	254	20	.	.	PUNCT
ertr-142	255	1	several	several	ADJ
ertr-142	255	2	research	research	NOUN
ertr-142	255	3	papers	paper	NOUN
ertr-142	255	4	mentioned	mention	VERB
ertr-142	255	5	that	that	SCONJ
ertr-142	255	6	negative	negative	ADJ
ertr-142	255	7	comments	comment	NOUN
ertr-142	255	8	affect	affect	VERB
ertr-142	255	9	tourists	tourist	NOUN
ertr-142	255	10	’	'	PUNCT
ertr-142	255	11	willingness	willingness	NOUN
ertr-142	255	12	to	to	ADP
ertr-142	255	13	book	book	NOUN
ertr-142	255	14	hotels	hotel	NOUN
ertr-142	255	15	.	.	PUNCT
ertr-142	256	1	this	this	DET
ertr-142	256	2	research	research	NOUN
ertr-142	256	3	aimed	aim	VERB
ertr-142	256	4	to	to	PART
ertr-142	256	5	examine	examine	VERB
ertr-142	256	6	and	and	CCONJ
ertr-142	256	7	to	to	PART
ertr-142	256	8	analyze	analyze	VERB
ertr-142	256	9	the	the	DET
ertr-142	256	10	content	content	NOUN
ertr-142	256	11	of	of	ADP
ertr-142	256	12	negative	negative	ADJ
ertr-142	256	13	online	online	ADJ
ertr-142	256	14	customer	customer	NOUN
ertr-142	256	15	comments	comment	NOUN
ertr-142	256	16	concerning	concern	VERB
ertr-142	256	17	four	four	NUM
ertr-142	256	18	-	-	PUNCT
ertr-142	256	19	star	star	NOUN
ertr-142	256	20	hotels	hotel	NOUN
ertr-142	256	21	in	in	ADP
ertr-142	256	22	pattaya	pattaya	NOUN
ertr-142	256	23	from	from	ADP
ertr-142	256	24	booking.com	booking.com	X
ertr-142	256	25	and	and	CCONJ
ertr-142	256	26	give	give	VERB
ertr-142	256	27	recommendations	recommendation	NOUN
ertr-142	256	28	to	to	ADP
ertr-142	256	29	hotel	hotel	NOUN
ertr-142	256	30	managers	manager	NOUN
ertr-142	256	31	to	to	PART
ertr-142	256	32	develop	develop	VERB
ertr-142	256	33	their	their	PRON
ertr-142	256	34	performance	performance	NOUN
ertr-142	256	35	.	.	PUNCT
ertr-142	257	1	the	the	DET
ertr-142	257	2	data	datum	NOUN
ertr-142	257	3	was	be	AUX
ertr-142	257	4	derived	derive	VERB
ertr-142	257	5	by	by	ADP
ertr-142	257	6	randomly	randomly	ADV
ertr-142	257	7	selecting	select	VERB
ertr-142	257	8	135	135	NUM
ertr-142	257	9	four	four	NUM
ertr-142	257	10	star	star	NOUN
ertr-142	257	11	hotels	hotel	NOUN
ertr-142	257	12	in	in	ADP
ertr-142	257	13	pattaya	pattaya	NOUN
ertr-142	257	14	from	from	ADP
ertr-142	257	15	booking.com	booking.com	PROPN
ertr-142	257	16	and	and	CCONJ
ertr-142	257	17	a	a	DET
ertr-142	257	18	total	total	NOUN
ertr-142	257	19	of	of	ADP
ertr-142	257	20	1,350	1,350	NUM
ertr-142	257	21	comments	comment	NOUN
ertr-142	257	22	.	.	PUNCT
ertr-142	258	1	the	the	DET
ertr-142	258	2	results	result	NOUN
ertr-142	258	3	show	show	VERB
ertr-142	258	4	that	that	SCONJ
ertr-142	258	5	there	there	PRON
ertr-142	258	6	are	be	VERB
ertr-142	258	7	seven	seven	NUM
ertr-142	258	8	themes	theme	NOUN
ertr-142	258	9	of	of	ADP
ertr-142	258	10	customer	customer	NOUN
ertr-142	258	11	complaints	complaint	NOUN
ertr-142	258	12	,	,	PUNCT
ertr-142	258	13	which	which	PRON
ertr-142	258	14	are	be	AUX
ertr-142	258	15	staff	staff	NOUN
ertr-142	258	16	could	could	AUX
ertr-142	258	17	not	not	PART
ertr-142	258	18	speak	speak	VERB
ertr-142	258	19	foreign	foreign	ADJ
ertr-142	258	20	languages	language	NOUN
ertr-142	258	21	,	,	PUNCT
ertr-142	258	22	slow	slow	ADJ
ertr-142	258	23	check	check	NOUN
ertr-142	258	24	-	-	PUNCT
ertr-142	258	25	in	in	ADP
ertr-142	258	26	and	and	CCONJ
ertr-142	258	27	out	out	ADP
ertr-142	258	28	process	process	NOUN
ertr-142	258	29	,	,	PUNCT
ertr-142	258	30	the	the	DET
ertr-142	258	31	inability	inability	NOUN
ertr-142	258	32	of	of	ADP
ertr-142	258	33	staff	staff	NOUN
ertr-142	258	34	to	to	PART
ertr-142	258	35	solve	solve	VERB
ertr-142	258	36	problems	problem	NOUN
ertr-142	258	37	,	,	PUNCT
ertr-142	258	38	unfair/	unfair/	NUM
ertr-142	258	39	inattention/	inattention/	NUM
ertr-142	258	40	unfriendly	unfriendly	ADJ
ertr-142	258	41	staff	staff	NOUN
ertr-142	258	42	.	.	PUNCT
ertr-142	259	1	the	the	DET
ertr-142	259	2	quality	quality	NOUN
ertr-142	259	3	of	of	ADP
ertr-142	259	4	the	the	DET
ertr-142	259	5	rooms	room	NOUN
ertr-142	259	6	did	do	AUX
ertr-142	259	7	not	not	PART
ertr-142	259	8	match	match	VERB
ertr-142	259	9	the	the	DET
ertr-142	259	10	value	value	NOUN
ertr-142	259	11	,	,	PUNCT
ertr-142	259	12	and	and	CCONJ
ertr-142	259	13	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-142	259	14	e	e	NOUN
ertr-142	259	15	-	-	NOUN
ertr-142	259	16	review	review	NOUN
ertr-142	259	17	of	of	ADP
ertr-142	259	18	tourism	tourism	NOUN
ertr-142	259	19	research	research	NOUN
ertr-142	259	20	(	(	PUNCT
ertr-142	259	21	ertr	ertr	NOUN
ertr-142	259	22	)	)	PUNCT
ertr-142	259	23	,	,	PUNCT
ertr-142	259	24	vol	vol	NOUN
ertr-142	259	25	.	.	PROPN
ertr-142	260	1	14	14	NUM
ertr-142	260	2	,	,	PUNCT
ertr-142	261	1	no	no	INTJ
ertr-142	261	2	.	.	NOUN
ertr-142	262	1	5/6	5/6	NUM
ertr-142	262	2	,	,	PUNCT
ertr-142	262	3	2017	2017	NUM
ertr-142	262	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	262	5	234	234	NUM
ertr-142	262	6	they	they	PRON
ertr-142	262	7	were	be	AUX
ertr-142	262	8	old	old	ADJ
ertr-142	262	9	,	,	PUNCT
ertr-142	262	10	smelly	smelly	ADJ
ertr-142	262	11	and	and	CCONJ
ertr-142	262	12	dirty	dirty	ADJ
ertr-142	262	13	with	with	ADP
ertr-142	262	14	insufficient	insufficient	ADJ
ertr-142	262	15	amenities	amenity	NOUN
ertr-142	262	16	.	.	PUNCT
ertr-142	263	1	the	the	DET
ertr-142	263	2	bathrooms	bathroom	NOUN
ertr-142	263	3	were	be	AUX
ertr-142	263	4	old	old	ADJ
ertr-142	263	5	and	and	CCONJ
ertr-142	263	6	dirty	dirty	ADJ
ertr-142	263	7	with	with	ADP
ertr-142	263	8	broken	broken	ADJ
ertr-142	263	9	equipment	equipment	NOUN
ertr-142	263	10	and	and	CCONJ
ertr-142	263	11	no	no	DET
ertr-142	263	12	air	air	NOUN
ertr-142	263	13	circulation	circulation	NOUN
ertr-142	263	14	.	.	PUNCT
ertr-142	264	1	breakfast	breakfast	NOUN
ertr-142	264	2	was	be	AUX
ertr-142	264	3	not	not	PART
ertr-142	264	4	delicious	delicious	ADJ
ertr-142	264	5	,	,	PUNCT
ertr-142	264	6	few	few	ADJ
ertr-142	264	7	choices	choice	NOUN
ertr-142	264	8	,	,	PUNCT
ertr-142	264	9	not	not	PART
ertr-142	264	10	a	a	DET
ertr-142	264	11	buffet	buffet	NOUN
ertr-142	264	12	,	,	PUNCT
ertr-142	264	13	and	and	CCONJ
ertr-142	264	14	expensive	expensive	ADJ
ertr-142	264	15	,	,	PUNCT
ertr-142	264	16	while	while	SCONJ
ertr-142	264	17	staff	staff	NOUN
ertr-142	264	18	was	be	AUX
ertr-142	264	19	unhelpful	unhelpful	ADJ
ertr-142	264	20	.	.	PUNCT
ertr-142	265	1	the	the	DET
ertr-142	265	2	hotel	hotel	NOUN
ertr-142	265	3	facilities	facility	NOUN
ertr-142	265	4	such	such	ADJ
ertr-142	265	5	as	as	ADP
ertr-142	265	6	swimming	swimming	NOUN
ertr-142	265	7	pools	pool	NOUN
ertr-142	265	8	were	be	AUX
ertr-142	265	9	unsafe	unsafe	ADJ
ertr-142	265	10	/	/	SYM
ertr-142	265	11	small	small	ADJ
ertr-142	265	12	/	/	SYM
ertr-142	265	13	dirty	dirty	ADJ
ertr-142	265	14	,	,	PUNCT
ertr-142	265	15	gyms	gym	NOUN
ertr-142	265	16	and	and	CCONJ
ertr-142	265	17	elevators	elevator	NOUN
ertr-142	265	18	were	be	AUX
ertr-142	265	19	dirty	dirty	ADJ
ertr-142	265	20	and	and	CCONJ
ertr-142	265	21	had	have	VERB
ertr-142	265	22	broken	break	VERB
ertr-142	265	23	equipment	equipment	NOUN
ertr-142	265	24	.	.	PUNCT
ertr-142	266	1	the	the	DET
ertr-142	266	2	locations	location	NOUN
ertr-142	266	3	were	be	AUX
ertr-142	266	4	located	locate	VERB
ertr-142	266	5	far	far	ADV
ertr-142	266	6	from	from	ADP
ertr-142	266	7	main	main	ADJ
ertr-142	266	8	roads	road	NOUN
ertr-142	266	9	and	and	CCONJ
ertr-142	266	10	difficult	difficult	ADJ
ertr-142	266	11	to	to	PART
ertr-142	266	12	find	find	VERB
ertr-142	266	13	,	,	PUNCT
ertr-142	266	14	while	while	SCONJ
ertr-142	266	15	parking	parking	NOUN
ertr-142	266	16	was	be	AUX
ertr-142	266	17	insufficient	insufficient	ADJ
ertr-142	266	18	and	and	CCONJ
ertr-142	266	19	unsafe	unsafe	ADJ
ertr-142	266	20	.	.	PUNCT
ertr-142	267	1	hence	hence	ADV
ertr-142	267	2	,	,	PUNCT
ertr-142	267	3	hotel	hotel	NOUN
ertr-142	267	4	managers	manager	NOUN
ertr-142	267	5	should	should	AUX
ertr-142	267	6	focus	focus	VERB
ertr-142	267	7	on	on	ADP
ertr-142	267	8	staff	staff	NOUN
ertr-142	267	9	training	training	NOUN
ertr-142	267	10	and	and	CCONJ
ertr-142	267	11	performance	performance	NOUN
ertr-142	267	12	reviews	review	NOUN
ertr-142	267	13	.	.	PUNCT
ertr-142	268	1	the	the	DET
ertr-142	268	2	rooms	room	NOUN
ertr-142	268	3	and	and	CCONJ
ertr-142	268	4	bathrooms	bathroom	NOUN
ertr-142	268	5	should	should	AUX
ertr-142	268	6	be	be	AUX
ertr-142	268	7	well	well	ADV
ertr-142	268	8	-	-	PUNCT
ertr-142	268	9	cleaned	clean	VERB
ertr-142	268	10	and	and	CCONJ
ertr-142	268	11	renovated	renovate	VERB
ertr-142	268	12	.	.	PUNCT
ertr-142	269	1	hotels	hotel	NOUN
ertr-142	269	2	should	should	AUX
ertr-142	269	3	provide	provide	VERB
ertr-142	269	4	a	a	DET
ertr-142	269	5	variety	variety	NOUN
ertr-142	269	6	of	of	ADP
ertr-142	269	7	clean	clean	ADJ
ertr-142	269	8	,	,	PUNCT
ertr-142	269	9	delicious	delicious	ADJ
ertr-142	269	10	food	food	NOUN
ertr-142	269	11	.	.	PUNCT
ertr-142	270	1	car	car	NOUN
ertr-142	270	2	parks	park	NOUN
ertr-142	270	3	and	and	CCONJ
ertr-142	270	4	other	other	ADJ
ertr-142	270	5	facilities	facility	NOUN
ertr-142	270	6	should	should	AUX
ertr-142	270	7	have	have	VERB
ertr-142	270	8	some	some	DET
ertr-142	270	9	maintenance	maintenance	NOUN
ertr-142	270	10	and	and	CCONJ
ertr-142	270	11	improve	improve	VERB
ertr-142	270	12	security	security	NOUN
ertr-142	270	13	systems	system	NOUN
ertr-142	270	14	.	.	PUNCT
ertr-142	271	1	limitations	limitation	NOUN
ertr-142	271	2	/	/	SYM
ertr-142	271	3	further	further	ADJ
ertr-142	271	4	research	research	NOUN
ertr-142	271	5	this	this	DET
ertr-142	271	6	research	research	NOUN
ertr-142	271	7	used	use	VERB
ertr-142	271	8	comments	comment	NOUN
ertr-142	271	9	from	from	ADP
ertr-142	271	10	booking.com	booking.com	X
ertr-142	271	11	only	only	ADV
ertr-142	271	12	.	.	PUNCT
ertr-142	272	1	therefore	therefore	ADV
ertr-142	272	2	,	,	PUNCT
ertr-142	272	3	it	it	PRON
ertr-142	272	4	is	be	AUX
ertr-142	272	5	limited	limit	VERB
ertr-142	272	6	by	by	ADP
ertr-142	272	7	the	the	DET
ertr-142	272	8	ideas	idea	NOUN
ertr-142	272	9	of	of	ADP
ertr-142	272	10	customers	customer	NOUN
ertr-142	272	11	.	.	PUNCT
ertr-142	273	1	further	further	ADJ
ertr-142	273	2	research	research	NOUN
ertr-142	273	3	could	could	AUX
ertr-142	273	4	include	include	VERB
ertr-142	273	5	data	datum	NOUN
ertr-142	273	6	collected	collect	VERB
ertr-142	273	7	from	from	ADP
ertr-142	273	8	other	other	ADJ
ertr-142	273	9	sites	site	NOUN
ertr-142	273	10	as	as	ADV
ertr-142	273	11	well	well	ADV
ertr-142	273	12	as	as	ADP
ertr-142	273	13	in	in	ADP
ertr-142	273	14	-	-	PUNCT
ertr-142	273	15	depth	depth	NOUN
ertr-142	273	16	interviews	interview	NOUN
ertr-142	273	17	with	with	ADP
ertr-142	273	18	customers	customer	NOUN
ertr-142	273	19	who	who	PRON
ertr-142	273	20	submit	submit	VERB
ertr-142	273	21	online	online	ADJ
ertr-142	273	22	hotel	hotel	NOUN
ertr-142	273	23	reviews	review	NOUN
ertr-142	273	24	.	.	PUNCT
ertr-142	274	1	references	reference	NOUN
ertr-142	274	2	akbaba	akbaba	PROPN
ertr-142	274	3	,	,	PUNCT
ertr-142	274	4	a.	a.	NOUN
ertr-142	274	5	(	(	PUNCT
ertr-142	274	6	2006	2006	NUM
ertr-142	274	7	)	)	PUNCT
ertr-142	274	8	.	.	PUNCT
ertr-142	275	1	measuring	measure	VERB
ertr-142	275	2	service	service	NOUN
ertr-142	275	3	quality	quality	NOUN
ertr-142	275	4	in	in	ADP
ertr-142	275	5	the	the	DET
ertr-142	275	6	hotel	hotel	NOUN
ertr-142	275	7	industry	industry	NOUN
ertr-142	275	8	:	:	PUNCT
ertr-142	275	9	a	a	DET
ertr-142	275	10	study	study	NOUN
ertr-142	275	11	in	in	ADP
ertr-142	275	12	a	a	DET
ertr-142	275	13	business	business	NOUN
ertr-142	275	14	hotel	hotel	NOUN
ertr-142	275	15	in	in	ADP
ertr-142	275	16	turkey	turkey	PROPN
ertr-142	275	17	.	.	PUNCT
ertr-142	276	1	hospitality	hospitality	NOUN
ertr-142	276	2	management	management	NOUN
ertr-142	276	3	,	,	PUNCT
ertr-142	276	4	25	25	NUM
ertr-142	276	5	,	,	PUNCT
ertr-142	276	6	170	170	NUM
ertr-142	276	7	-	-	SYM
ertr-142	276	8	192	192	NUM
ertr-142	276	9	.	.	PUNCT
ertr-142	277	1	assaf	assaf	PROPN
ertr-142	277	2	,	,	PUNCT
ertr-142	277	3	g.a	g.a	PROPN
ertr-142	277	4	.	.	PROPN
ertr-142	277	5	,	,	PUNCT
ertr-142	277	6	josiassen	josiassen	PROPN
ertr-142	277	7	,	,	PUNCT
ertr-142	277	8	a.	a.	NOUN
ertr-142	277	9	,	,	PUNCT
ertr-142	277	10	cvelbar	cvelbar	NOUN
ertr-142	277	11	,	,	PUNCT
ertr-142	277	12	l.k	l.k	PROPN
ertr-142	277	13	.	.	PROPN
ertr-142	277	14	,	,	PUNCT
ertr-142	277	15	&	&	CCONJ
ertr-142	277	16	woo	woo	PROPN
ertr-142	277	17	,	,	PUNCT
ertr-142	277	18	l.	l.	PROPN
ertr-142	277	19	(	(	PUNCT
ertr-142	277	20	2015	2015	NUM
ertr-142	277	21	)	)	PUNCT
ertr-142	277	22	.	.	PUNCT
ertr-142	278	1	the	the	DET
ertr-142	278	2	effects	effect	NOUN
ertr-142	278	3	of	of	ADP
ertr-142	278	4	customer	customer	NOUN
ertr-142	278	5	voice	voice	NOUN
ertr-142	278	6	on	on	ADP
ertr-142	278	7	hotel	hotel	NOUN
ertr-142	278	8	performance	performance	NOUN
ertr-142	278	9	.	.	PUNCT
ertr-142	279	1	international	international	ADJ
ertr-142	279	2	journal	journal	PROPN
ertr-142	279	3	of	of	ADP
ertr-142	279	4	hospitality	hospitality	PROPN
ertr-142	279	5	management	management	NOUN
ertr-142	279	6	,	,	PUNCT
ertr-142	279	7	44	44	NUM
ertr-142	279	8	,	,	PUNCT
ertr-142	279	9	77	77	NUM
ertr-142	279	10	-	-	SYM
ertr-142	279	11	83	83	NUM
ertr-142	279	12	.	.	PUNCT
ertr-142	280	1	benerjee	benerjee	PROPN
ertr-142	280	2	,	,	PUNCT
ertr-142	280	3	a.	a.	PROPN
ertr-142	280	4	,	,	PUNCT
ertr-142	280	5	&	&	CCONJ
ertr-142	280	6	fudenberg	fudenberg	PROPN
ertr-142	280	7	,	,	PUNCT
ertr-142	280	8	d.	d.	PROPN
ertr-142	280	9	(	(	PUNCT
ertr-142	280	10	2004).word	2004).word	NUM
ertr-142	280	11	-	-	PUNCT
ertr-142	280	12	of	of	ADP
ertr-142	280	13	-	-	PUNCT
ertr-142	280	14	mouth	mouth	NOUN
ertr-142	280	15	learning	learning	NOUN
ertr-142	280	16	.	.	PUNCT
ertr-142	281	1	games	game	NOUN
ertr-142	281	2	and	and	CCONJ
ertr-142	281	3	economic	economic	ADJ
ertr-142	281	4	behavior	behavior	NOUN
ertr-142	281	5	,	,	PUNCT
ertr-142	281	6	46(1	46(1	PROPN
ertr-142	281	7	)	)	PUNCT
ertr-142	281	8	,	,	PUNCT
ertr-142	281	9	1	1	NUM
ertr-142	281	10	-	-	SYM
ertr-142	281	11	22	22	NUM
ertr-142	281	12	.	.	PUNCT
ertr-142	282	1	brown	brown	PROPN
ertr-142	282	2	,	,	PUNCT
ertr-142	282	3	j.	j.	PROPN
ertr-142	282	4	,	,	PUNCT
ertr-142	282	5	amanda	amanda	PROPN
ertr-142	282	6	,	,	PUNCT
ertr-142	282	7	b.j	b.j	PROPN
ertr-142	282	8	.	.	PROPN
ertr-142	282	9	,	,	PUNCT
ertr-142	282	10	&	&	CCONJ
ertr-142	282	11	lee	lee	PROPN
ertr-142	282	12	,	,	PUNCT
ertr-142	282	13	n.	n.	PROPN
ertr-142	282	14	(	(	PUNCT
ertr-142	282	15	2007	2007	NUM
ertr-142	282	16	)	)	PUNCT
ertr-142	282	17	.	.	PUNCT
ertr-142	283	1	word	word	NOUN
ertr-142	283	2	of	of	ADP
ertr-142	283	3	mouth	mouth	NOUN
ertr-142	283	4	communication	communication	NOUN
ertr-142	283	5	within	within	ADP
ertr-142	283	6	online	online	ADJ
ertr-142	283	7	communities	community	NOUN
ertr-142	283	8	:	:	PUNCT
ertr-142	283	9	conceptualizing	conceptualize	VERB
ertr-142	283	10	the	the	DET
ertr-142	283	11	online	online	ADJ
ertr-142	283	12	social	social	ADJ
ertr-142	283	13	network	network	NOUN
ertr-142	283	14	.	.	PUNCT
ertr-142	284	1	journal	journal	PROPN
ertr-142	284	2	of	of	ADP
ertr-142	284	3	interactive	interactive	ADJ
ertr-142	284	4	marketing	marketing	NOUN
ertr-142	284	5	,	,	PUNCT
ertr-142	284	6	21	21	NUM
ertr-142	284	7	(	(	PUNCT
ertr-142	284	8	3	3	NUM
ertr-142	284	9	)	)	PUNCT
ertr-142	284	10	,	,	PUNCT
ertr-142	284	11	2	2	NUM
ertr-142	284	12	–	–	SYM
ertr-142	284	13	20	20	NUM
ertr-142	284	14	.	.	PUNCT
ertr-142	285	1	cheung	cheung	PROPN
ertr-142	285	2	,	,	PUNCT
ertr-142	285	3	m.y	m.y	PROPN
ertr-142	285	4	.	.	PROPN
ertr-142	285	5	,	,	PUNCT
ertr-142	285	6	luo	luo	PROPN
ertr-142	285	7	,	,	PUNCT
ertr-142	285	8	c.	c.	PROPN
ertr-142	285	9	,	,	PUNCT
ertr-142	285	10	sia	sia	PROPN
ertr-142	285	11	,	,	PUNCT
ertr-142	285	12	c.l	c.l	PROPN
ertr-142	285	13	.	.	PROPN
ertr-142	285	14	,	,	PUNCT
ertr-142	285	15	&	&	CCONJ
ertr-142	285	16	chen	chen	PROPN
ertr-142	285	17	,	,	PUNCT
ertr-142	285	18	h.	h.	PROPN
ertr-142	285	19	(	(	PUNCT
ertr-142	285	20	2009	2009	NUM
ertr-142	285	21	)	)	PUNCT
ertr-142	285	22	.	.	PUNCT
ertr-142	286	1	credibility	credibility	NOUN
ertr-142	286	2	of	of	ADP
ertr-142	286	3	electronic	electronic	ADJ
ertr-142	286	4	word	word	NOUN
ertr-142	286	5	-	-	PUNCT
ertr-142	286	6	ofmouth	ofmouth	NOUN
ertr-142	286	7	:	:	PUNCT
ertr-142	286	8	information	information	NOUN
ertr-142	286	9	and	and	CCONJ
ertr-142	286	10	normative	normative	ADJ
ertr-142	286	11	determinants	determinant	NOUN
ertr-142	286	12	of	of	ADP
ertr-142	286	13	on	on	ADP
ertr-142	286	14	-	-	PUNCT
ertr-142	286	15	line	line	NOUN
ertr-142	286	16	consumer	consumer	NOUN
ertr-142	286	17	recommendations	recommendation	NOUN
ertr-142	286	18	.	.	PUNCT
ertr-142	287	1	international	international	ADJ
ertr-142	287	2	journal	journal	PROPN
ertr-142	287	3	of	of	ADP
ertr-142	287	4	electronic	electronic	ADJ
ertr-142	287	5	commerce	commerce	NOUN
ertr-142	287	6	,	,	PUNCT
ertr-142	287	7	13(4	13(4	NUM
ertr-142	287	8	)	)	PUNCT
ertr-142	287	9	,	,	PUNCT
ertr-142	287	10	9	9	NUM
ertr-142	287	11	-	-	SYM
ertr-142	287	12	38	38	NUM
ertr-142	287	13	.	.	PUNCT
ertr-142	288	1	crie	crie	PROPN
ertr-142	288	2	,	,	PUNCT
ertr-142	288	3	d.	d.	PROPN
ertr-142	288	4	(	(	PUNCT
ertr-142	288	5	2003).consumers	2003).consumers	PROPN
ertr-142	288	6	’	'	PUNCT
ertr-142	288	7	complaint	complaint	NOUN
ertr-142	288	8	behavior	behavior	NOUN
ertr-142	288	9	.	.	PUNCT
ertr-142	289	1	taxonomy	taxonomy	NOUN
ertr-142	289	2	,	,	PUNCT
ertr-142	289	3	typology	typology	NOUN
ertr-142	289	4	and	and	CCONJ
ertr-142	289	5	determinants	determinant	NOUN
ertr-142	289	6	:	:	PUNCT
ertr-142	289	7	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	289	8	http://www.researchgate.net/journal/0278-4319_international_journal_of_hospitality_management	http://www.researchgate.net/journal/0278-4319_international_journal_of_hospitality_management	NOUN
ertr-142	289	9	e	e	NOUN
ertr-142	289	10	-	-	NOUN
ertr-142	289	11	review	review	NOUN
ertr-142	289	12	of	of	ADP
ertr-142	289	13	tourism	tourism	NOUN
ertr-142	289	14	research	research	NOUN
ertr-142	289	15	(	(	PUNCT
ertr-142	289	16	ertr	ertr	NOUN
ertr-142	289	17	)	)	PUNCT
ertr-142	289	18	,	,	PUNCT
ertr-142	289	19	vol	vol	NOUN
ertr-142	289	20	.	.	PROPN
ertr-142	290	1	14	14	NUM
ertr-142	290	2	,	,	PUNCT
ertr-142	291	1	no	no	INTJ
ertr-142	291	2	.	.	NOUN
ertr-142	292	1	5/6	5/6	NUM
ertr-142	292	2	,	,	PUNCT
ertr-142	292	3	2017	2017	NUM
ertr-142	292	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	292	5	235	235	NUM
ertr-142	292	6	towards	towards	ADP
ertr-142	292	7	a	a	DET
ertr-142	292	8	unified	unified	ADJ
ertr-142	292	9	ontology	ontology	NOUN
ertr-142	292	10	.	.	PUNCT
ertr-142	293	1	journal	journal	PROPN
ertr-142	293	2	of	of	ADP
ertr-142	293	3	database	database	PROPN
ertr-142	293	4	marketing	marketing	PROPN
ertr-142	293	5	&	&	CCONJ
ertr-142	293	6	customer	customer	NOUN
ertr-142	293	7	strategy	strategy	NOUN
ertr-142	293	8	management	management	NOUN
ertr-142	293	9	,	,	PUNCT
ertr-142	293	10	11(1	11(1	NUM
ertr-142	293	11	)	)	PUNCT
ertr-142	293	12	,	,	PUNCT
ertr-142	293	13	60	60	NUM
ertr-142	293	14	-	-	SYM
ertr-142	293	15	79	79	NUM
ertr-142	293	16	.	.	PUNCT
ertr-142	294	1	dellarocas	dellarocas	PROPN
ertr-142	294	2	,	,	PUNCT
ertr-142	294	3	c.	c.	PROPN
ertr-142	294	4	(	(	PUNCT
ertr-142	294	5	2006	2006	NUM
ertr-142	294	6	)	)	PUNCT
ertr-142	294	7	.	.	PUNCT
ertr-142	295	1	strategic	strategic	ADJ
ertr-142	295	2	manipulation	manipulation	NOUN
ertr-142	295	3	of	of	ADP
ertr-142	295	4	internet	internet	NOUN
ertr-142	295	5	opinion	opinion	NOUN
ertr-142	295	6	forums	forum	NOUN
ertr-142	295	7	:	:	PUNCT
ertr-142	295	8	implications	implication	NOUN
ertr-142	295	9	for	for	ADP
ertr-142	295	10	consumers	consumer	NOUN
ertr-142	295	11	and	and	CCONJ
ertr-142	295	12	firms	firm	NOUN
ertr-142	295	13	.	.	PUNCT
ertr-142	296	1	management	management	NOUN
ertr-142	296	2	sciences	science	NOUN
ertr-142	296	3	,	,	PUNCT
ertr-142	296	4	52(10	52(10	NUM
ertr-142	296	5	)	)	PUNCT
ertr-142	296	6	,	,	PUNCT
ertr-142	296	7	1577	1577	NUM
ertr-142	296	8	-	-	SYM
ertr-142	296	9	1593	1593	NUM
ertr-142	296	10	.	.	PUNCT
ertr-142	297	1	dwyer	dwyer	PROPN
ertr-142	297	2	,	,	PUNCT
ertr-142	297	3	k.	k.	PROPN
ertr-142	297	4	(	(	PUNCT
ertr-142	297	5	2003	2003	NUM
ertr-142	297	6	)	)	PUNCT
ertr-142	297	7	.	.	PUNCT
ertr-142	298	1	destination	destination	NOUN
ertr-142	298	2	competitiveness	competitiveness	NOUN
ertr-142	298	3	:	:	PUNCT
ertr-142	298	4	determinants	determinant	NOUN
ertr-142	298	5	and	and	CCONJ
ertr-142	298	6	indicators	indicator	NOUN
ertr-142	298	7	.	.	PUNCT
ertr-142	299	1	current	current	ADJ
ertr-142	299	2	issues	issue	NOUN
ertr-142	299	3	in	in	ADP
ertr-142	299	4	tourism	tourism	NOUN
ertr-142	299	5	,	,	PUNCT
ertr-142	299	6	6(5	6(5	NUM
ertr-142	299	7	)	)	PUNCT
ertr-142	299	8	,	,	PUNCT
ertr-142	299	9	369	369	NUM
ertr-142	299	10	-	-	SYM
ertr-142	299	11	414	414	NUM
ertr-142	299	12	.	.	PUNCT
ertr-142	300	1	east	east	PROPN
ertr-142	300	2	,	,	PUNCT
ertr-142	300	3	r.	r.	PROPN
ertr-142	300	4	,	,	PUNCT
ertr-142	300	5	hammond	hammond	PROPN
ertr-142	300	6	,	,	PUNCT
ertr-142	300	7	k.	k.	PROPN
ertr-142	300	8	&	&	CCONJ
ertr-142	300	9	lomax	lomax	PROPN
ertr-142	300	10	,	,	PUNCT
ertr-142	300	11	w.(2008).measuring	w.(2008).measure	VERB
ertr-142	300	12	the	the	DET
ertr-142	300	13	impact	impact	NOUN
ertr-142	300	14	of	of	ADP
ertr-142	300	15	positive	positive	ADJ
ertr-142	300	16	and	and	CCONJ
ertr-142	300	17	negative	negative	ADJ
ertr-142	300	18	word	word	NOUN
ertr-142	300	19	of	of	ADP
ertr-142	300	20	mouth	mouth	NOUN
ertr-142	300	21	on	on	ADP
ertr-142	300	22	brand	brand	NOUN
ertr-142	300	23	purchase	purchase	NOUN
ertr-142	300	24	probability	probability	NOUN
ertr-142	300	25	.	.	PUNCT
ertr-142	301	1	international	international	ADJ
ertr-142	301	2	journal	journal	PROPN
ertr-142	301	3	of	of	ADP
ertr-142	301	4	research	research	NOUN
ertr-142	301	5	in	in	ADP
ertr-142	301	6	marketing	marketing	NOUN
ertr-142	301	7	,	,	PUNCT
ertr-142	301	8	25(3	25(3	NUM
ertr-142	301	9	)	)	PUNCT
ertr-142	301	10	,	,	PUNCT
ertr-142	301	11	215	215	NUM
ertr-142	301	12	-	-	SYM
ertr-142	301	13	224	224	NUM
ertr-142	301	14	.	.	PUNCT
ertr-142	302	1	festinger	festinger	NOUN
ertr-142	302	2	,	,	PUNCT
ertr-142	302	3	l.	l.	PROPN
ertr-142	302	4	(	(	PUNCT
ertr-142	302	5	1957	1957	NUM
ertr-142	302	6	)	)	PUNCT
ertr-142	302	7	.	.	PUNCT
ertr-142	303	1	a	a	DET
ertr-142	303	2	theory	theory	NOUN
ertr-142	303	3	of	of	ADP
ertr-142	303	4	cognitive	cognitive	ADJ
ertr-142	303	5	dissonance	dissonance	NOUN
ertr-142	303	6	.	.	PUNCT
ertr-142	304	1	stanford	stanford	PROPN
ertr-142	304	2	,	,	PUNCT
ertr-142	304	3	ca	ca	PROPN
ertr-142	304	4	:	:	PUNCT
ertr-142	304	5	stanford	stanford	PROPN
ertr-142	304	6	university	university	PROPN
ertr-142	304	7	press	press	PROPN
ertr-142	304	8	.	.	PUNCT
ertr-142	305	1	geronikolas	geronikola	NOUN
ertr-142	305	2	,	,	PUNCT
ertr-142	305	3	n.	n.	NOUN
ertr-142	305	4	(	(	PUNCT
ertr-142	305	5	2012	2012	NUM
ertr-142	305	6	)	)	PUNCT
ertr-142	305	7	.	.	PUNCT
ertr-142	306	1	customer	customer	NOUN
ertr-142	306	2	defects	defect	NOUN
ertr-142	306	3	in	in	ADP
ertr-142	306	4	the	the	DET
ertr-142	306	5	hotel	hotel	NOUN
ertr-142	306	6	industry	industry	NOUN
ertr-142	306	7	:	:	PUNCT
ertr-142	306	8	the	the	DET
ertr-142	306	9	five	five	NUM
ertr-142	306	10	(	(	PUNCT
ertr-142	306	11	5	5	NUM
ertr-142	306	12	)	)	PUNCT
ertr-142	306	13	most	most	ADV
ertr-142	306	14	common	common	ADJ
ertr-142	306	15	factors	factor	NOUN
ertr-142	306	16	driving	drive	VERB
ertr-142	306	17	business	business	NOUN
ertr-142	306	18	away	away	ADV
ertr-142	306	19	.	.	PUNCT
ertr-142	307	1	usa	usa	NOUN
ertr-142	307	2	:	:	PUNCT
ertr-142	307	3	hub	hub	PROPN
ertr-142	307	4	pages	pages	PROPN
ertr-142	307	5	inc	inc	PROPN
ertr-142	307	6	.	.	PROPN
ertr-142	307	7	retrieved	retrieve	VERB
ertr-142	307	8	,	,	PUNCT
ertr-142	307	9	march	march	PROPN
ertr-142	307	10	26	26	NUM
ertr-142	307	11	,	,	PUNCT
ertr-142	307	12	2015	2015	NUM
ertr-142	307	13	,	,	PUNCT
ertr-142	307	14	from	from	ADP
ertr-142	307	15	:	:	PUNCT
ertr-142	307	16	http://nikgeronikolas.hubpages.com/hub/customer-defects-in-the-hotel-industrythe-five-5-most-important-factors-driving-business-away	http://nikgeronikolas.hubpages.com/hub/customer-defects-in-the-hotel-industrythe-five-5-most-important-factors-driving-business-away	PROPN
ertr-142	307	17	.	.	PUNCT
ertr-142	308	1	gretzel	gretzel	PROPN
ertr-142	308	2	,	,	PUNCT
ertr-142	308	3	u.	u.	PROPN
ertr-142	308	4	,	,	PUNCT
ertr-142	308	5	&	&	CCONJ
ertr-142	308	6	fesenmaier	fesenmaier	PROPN
ertr-142	308	7	,	,	PUNCT
ertr-142	308	8	d.r	d.r	PROPN
ertr-142	308	9	.	.	PROPN
ertr-142	308	10	(	(	PUNCT
ertr-142	308	11	2006	2006	NUM
ertr-142	308	12	)	)	PUNCT
ertr-142	308	13	.	.	PUNCT
ertr-142	309	1	persuasion	persuasion	NOUN
ertr-142	309	2	in	in	ADP
ertr-142	309	3	recommendation	recommendation	NOUN
ertr-142	309	4	.	.	PUNCT
ertr-142	310	1	international	international	ADJ
ertr-142	310	2	journal	journal	PROPN
ertr-142	310	3	of	of	ADP
ertr-142	310	4	electronic	electronic	ADJ
ertr-142	310	5	commerce	commerce	NOUN
ertr-142	310	6	,	,	PUNCT
ertr-142	310	7	11	11	NUM
ertr-142	310	8	(	(	PUNCT
ertr-142	310	9	2	2	NUM
ertr-142	310	10	)	)	PUNCT
ertr-142	310	11	,	,	PUNCT
ertr-142	310	12	81	81	NUM
ertr-142	310	13	-	-	SYM
ertr-142	310	14	100	100	NUM
ertr-142	310	15	.	.	PUNCT
ertr-142	311	1	gretzel	gretzel	ADJ
ertr-142	311	2	,	,	PUNCT
ertr-142	311	3	u.	u.	PROPN
ertr-142	311	4	,	,	PUNCT
ertr-142	311	5	&	&	CCONJ
ertr-142	311	6	yoo	yoo	PROPN
ertr-142	311	7	,	,	PUNCT
ertr-142	311	8	k.h	k.h	PROPN
ertr-142	311	9	.	.	PUNCT
ertr-142	311	10	(	(	PUNCT
ertr-142	311	11	2008	2008	NUM
ertr-142	311	12	)	)	PUNCT
ertr-142	311	13	.	.	PUNCT
ertr-142	312	1	use	use	NOUN
ertr-142	312	2	and	and	CCONJ
ertr-142	312	3	impact	impact	VERB
ertr-142	312	4	online	online	ADJ
ertr-142	312	5	travel	travel	NOUN
ertr-142	312	6	review	review	NOUN
ertr-142	312	7	.	.	PUNCT
ertr-142	313	1	information	information	NOUN
ertr-142	313	2	and	and	CCONJ
ertr-142	313	3	communication	communication	NOUN
ertr-142	313	4	technologies	technology	NOUN
ertr-142	313	5	in	in	ADP
ertr-142	313	6	tourism	tourism	NOUN
ertr-142	313	7	,	,	PUNCT
ertr-142	313	8	1	1	NUM
ertr-142	313	9	,	,	PUNCT
ertr-142	313	10	35	35	NUM
ertr-142	313	11	-	-	SYM
ertr-142	313	12	46	46	NUM
ertr-142	313	13	.	.	PUNCT
ertr-142	314	1	han	han	PROPN
ertr-142	314	2	,	,	PUNCT
ertr-142	314	3	h.	h.	PROPN
ertr-142	314	4	,	,	PUNCT
ertr-142	314	5	back	back	ADV
ertr-142	314	6	,	,	PUNCT
ertr-142	314	7	k.	k.	PROPN
ertr-142	314	8	,	,	PUNCT
ertr-142	314	9	&	&	CCONJ
ertr-142	314	10	barrett	barrett	PROPN
ertr-142	314	11	,	,	PUNCT
ertr-142	314	12	b.	b.	PROPN
ertr-142	314	13	(	(	PUNCT
ertr-142	314	14	2009	2009	NUM
ertr-142	314	15	)	)	PUNCT
ertr-142	314	16	.	.	PUNCT
ertr-142	315	1	influencing	influence	VERB
ertr-142	315	2	factors	factor	NOUN
ertr-142	315	3	on	on	ADP
ertr-142	315	4	restaurant	restaurant	NOUN
ertr-142	315	5	customers	customer	NOUN
ertr-142	315	6	’	'	PUNCT
ertr-142	315	7	revisit	revisit	VERB
ertr-142	315	8	intention	intention	NOUN
ertr-142	315	9	:	:	PUNCT
ertr-142	315	10	the	the	DET
ertr-142	315	11	roles	role	NOUN
ertr-142	315	12	of	of	ADP
ertr-142	315	13	emotions	emotion	NOUN
ertr-142	315	14	and	and	CCONJ
ertr-142	315	15	switching	switch	VERB
ertr-142	315	16	barriers	barrier	NOUN
ertr-142	315	17	.	.	PUNCT
ertr-142	316	1	international	international	ADJ
ertr-142	316	2	journal	journal	PROPN
ertr-142	316	3	of	of	ADP
ertr-142	316	4	hospitality	hospitality	PROPN
ertr-142	316	5	management	management	NOUN
ertr-142	316	6	,	,	PUNCT
ertr-142	316	7	28	28	NUM
ertr-142	316	8	,	,	PUNCT
ertr-142	316	9	563–572	563–572	NUM
ertr-142	316	10	.	.	PUNCT
ertr-142	317	1	hennig	hennig	PROPN
ertr-142	317	2	-	-	PUNCT
ertr-142	317	3	thurau	thurau	PROPN
ertr-142	317	4	,	,	PUNCT
ertr-142	317	5	t.	t.	PROPN
ertr-142	317	6	,gwinner	,gwinner	PROPN
ertr-142	317	7	,	,	PUNCT
ertr-142	317	8	k.p	k.p	PROPN
ertr-142	317	9	,	,	PUNCT
ertr-142	317	10	walsh	walsh	NOUN
ertr-142	317	11	,	,	PUNCT
ertr-142	317	12	g.	g.	PROPN
ertr-142	317	13	,	,	PUNCT
ertr-142	317	14	&	&	CCONJ
ertr-142	317	15	gremler	gremler	PROPN
ertr-142	317	16	,	,	PUNCT
ertr-142	317	17	d.d	d.d	PROPN
ertr-142	317	18	.	.	PROPN
ertr-142	318	1	(	(	PUNCT
ertr-142	318	2	2004).electronic	2004).electronic	NUM
ertr-142	318	3	word	word	NOUN
ertr-142	318	4	-	-	PUNCT
ertr-142	318	5	ofmouth	ofmouth	NOUN
ertr-142	318	6	via	via	ADP
ertr-142	318	7	consumer	consumer	NOUN
ertr-142	318	8	-	-	PUNCT
ertr-142	318	9	opinion	opinion	NOUN
ertr-142	318	10	platforms	platform	NOUN
ertr-142	318	11	:	:	PUNCT
ertr-142	318	12	what	what	PRON
ertr-142	318	13	motivates	motivate	VERB
ertr-142	318	14	consumers	consumer	NOUN
ertr-142	318	15	to	to	PART
ertr-142	318	16	articulate	articulate	VERB
ertr-142	318	17	themselves	themselves	PRON
ertr-142	318	18	on	on	ADP
ertr-142	318	19	the	the	DET
ertr-142	318	20	internet	internet	NOUN
ertr-142	318	21	?	?	PUNCT
ertr-142	318	22	.	.	PUNCT
ertr-142	319	1	journal	journal	PROPN
ertr-142	319	2	of	of	ADP
ertr-142	319	3	interactive	interactive	ADJ
ertr-142	319	4	marketing	marketing	NOUN
ertr-142	319	5	,	,	PUNCT
ertr-142	319	6	18(1	18(1	NOUN
ertr-142	319	7	)	)	PUNCT
ertr-142	319	8	,	,	PUNCT
ertr-142	319	9	38	38	NUM
ertr-142	319	10	-	-	SYM
ertr-142	319	11	5	5	NUM
ertr-142	319	12	.	.	PUNCT
ertr-142	319	13	hirschman	hirschman	NOUN
ertr-142	319	14	,	,	PUNCT
ertr-142	319	15	a.o.(1970	a.o.(1970	PROPN
ertr-142	319	16	)	)	PUNCT
ertr-142	319	17	.	.	PUNCT
ertr-142	320	1	exit	exit	NOUN
ertr-142	320	2	,	,	PUNCT
ertr-142	320	3	voice	voice	NOUN
ertr-142	320	4	,	,	PUNCT
ertr-142	320	5	and	and	CCONJ
ertr-142	320	6	loyalty	loyalty	NOUN
ertr-142	320	7	:	:	PUNCT
ertr-142	320	8	responses	response	NOUN
ertr-142	320	9	to	to	PART
ertr-142	320	10	decline	decline	VERB
ertr-142	320	11	in	in	ADP
ertr-142	320	12	firms	firm	NOUN
ertr-142	320	13	,	,	PUNCT
ertr-142	320	14	organizations	organization	NOUN
ertr-142	320	15	,	,	PUNCT
ertr-142	320	16	and	and	CCONJ
ertr-142	320	17	states	state	NOUN
ertr-142	320	18	.	.	PUNCT
ertr-142	321	1	cambridge	cambridge	PROPN
ertr-142	321	2	,	,	PUNCT
ertr-142	321	3	ma	ma	PROPN
ertr-142	321	4	:	:	PUNCT
ertr-142	321	5	harvard	harvard	PROPN
ertr-142	321	6	university	university	PROPN
ertr-142	321	7	press	press	NOUN
ertr-142	321	8	.	.	PUNCT
ertr-142	322	1	hu	hu	PROPN
ertr-142	322	2	,	,	PUNCT
ertr-142	322	3	n.	n.	NOUN
ertr-142	322	4	,	,	PUNCT
ertr-142	322	5	pavlou	pavlou	PROPN
ertr-142	322	6	,	,	PUNCT
ertr-142	322	7	p.a	p.a	PROPN
ertr-142	322	8	.	.	PROPN
ertr-142	322	9	,	,	PUNCT
ertr-142	322	10	&	&	CCONJ
ertr-142	322	11	zhang	zhang	PROPN
ertr-142	322	12	,	,	PUNCT
ertr-142	322	13	j.	j.	PROPN
ertr-142	322	14	(	(	PUNCT
ertr-142	322	15	2009).can	2009).can	ADJ
ertr-142	322	16	online	online	ADJ
ertr-142	322	17	reviews	review	NOUN
ertr-142	322	18	reveal	reveal	VERB
ertr-142	322	19	a	a	DET
ertr-142	322	20	product	product	NOUN
ertr-142	322	21	’s	’s	PART
ertr-142	322	22	true	true	ADJ
ertr-142	322	23	quality	quality	NOUN
ertr-142	322	24	?	?	PUNCT
ertr-142	323	1	empirical	empirical	ADJ
ertr-142	323	2	findings	finding	NOUN
ertr-142	323	3	and	and	CCONJ
ertr-142	323	4	analytical	analytical	ADJ
ertr-142	323	5	modeling	modeling	NOUN
ertr-142	323	6	of	of	ADP
ertr-142	323	7	online	online	ADJ
ertr-142	323	8	word	word	NOUN
ertr-142	323	9	-	-	PUNCT
ertr-142	323	10	of	of	ADP
ertr-142	323	11	-	-	PUNCT
ertr-142	323	12	mouth	mouth	NOUN
ertr-142	323	13	communication	communication	NOUN
ertr-142	323	14	.	.	PUNCT
ertr-142	324	1	in	in	ADP
ertr-142	324	2	paper	paper	NOUN
ertr-142	324	3	presented	present	VERB
ertr-142	324	4	at	at	ADP
ertr-142	324	5	the	the	DET
ertr-142	324	6	7	7	NUM
ertr-142	324	7	th	th	NOUN
ertr-142	324	8	acm	acm	NOUN
ertr-142	324	9	conference	conference	NOUN
ertr-142	324	10	on	on	ADP
ertr-142	324	11	electronic	electronic	ADJ
ertr-142	324	12	commerce	commerce	NOUN
ertr-142	324	13	(	(	PUNCT
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ertr-142	324	15	,	,	PUNCT
ertr-142	324	16	california	california	PROPN
ertr-142	324	17	.	.	PUNCT
ertr-142	325	1	retrieved	retrieve	VERB
ertr-142	325	2	,	,	PUNCT
ertr-142	325	3	march	march	PROPN
ertr-142	325	4	24	24	NUM
ertr-142	325	5	,	,	PUNCT
ertr-142	325	6	2015	2015	NUM
ertr-142	325	7	,	,	PUNCT
ertr-142	325	8	from	from	ADP
ertr-142	325	9	:	:	PUNCT
ertr-142	325	10	http://uta.influuent.utsystem.edu/en/publications/can-online-reviews-reveal-a-productstrue-quality-empirical-findings-analytical-modeling-of-online-wordofmouthhttp://ertr.tamu.edu/	http://uta.influuent.utsystem.edu/en/publications/can-online-reviews-reveal-a-productstrue-quality-empirical-findings-analytical-modeling-of-online-wordofmouthhttp://ertr.tamu.edu/	PROPN
ertr-142	325	11	http://nikgeronikolas.hubpages.com/hub/customer-defects-in-the-hotel-industry-the-five-5-most-important-factors-driving-business-away	http://nikgeronikolas.hubpages.com/hub/customer-defects-in-the-hotel-industry-the-five-5-most-important-factors-driving-business-away	PROPN
ertr-142	325	12	http://nikgeronikolas.hubpages.com/hub/customer-defects-in-the-hotel-industry-the-five-5-most-important-factors-driving-business-away	http://nikgeronikolas.hubpages.com/hub/customer-defects-in-the-hotel-industry-the-five-5-most-important-factors-driving-business-away	NOUN
ertr-142	325	13	http://www.sciencedirect.com/science/article/pii/s1094996804700961	http://www.sciencedirect.com/science/article/pii/s1094996804700961	PROPN
ertr-142	325	14	http://www.sciencedirect.com/science/article/pii/s1094996804700961	http://www.sciencedirect.com/science/article/pii/s1094996804700961	PROPN
ertr-142	325	15	http://www.sciencedirect.com/science/article/pii/s1094996804700961	http://www.sciencedirect.com/science/article/pii/s1094996804700961	PROPN
ertr-142	325	16	http://uta.influuent.utsystem.edu/en/publications/can-online-reviews-reveal-a-products-true-quality-empirical-findings-analytical-modeling-of-online-wordofmouth-communication(2590a1a2-041c-4c8c-85d8-fa7f7294f456).html	http://uta.influuent.utsystem.edu/en/publications/can-online-reviews-reveal-a-products-true-quality-empirical-findings-analytical-modeling-of-online-wordofmouth-communication(2590a1a2-041c-4c8c-85d8-fa7f7294f456).html	NOUN
ertr-142	325	17	http://uta.influuent.utsystem.edu/en/publications/can-online-reviews-reveal-a-products-true-quality-empirical-findings-analytical-modeling-of-online-wordofmouth-communication(2590a1a2-041c-4c8c-85d8-fa7f7294f456).html	http://uta.influuent.utsystem.edu/en/publications/can-online-reviews-reveal-a-products-true-quality-empirical-findings-analytical-modeling-of-online-wordofmouth-communication(2590a1a2-041c-4c8c-85d8-fa7f7294f456).html	X
ertr-142	326	1	e	e	X
ertr-142	326	2	-	-	NOUN
ertr-142	326	3	review	review	NOUN
ertr-142	326	4	of	of	ADP
ertr-142	326	5	tourism	tourism	NOUN
ertr-142	326	6	research	research	NOUN
ertr-142	326	7	(	(	PUNCT
ertr-142	326	8	ertr	ertr	NOUN
ertr-142	326	9	)	)	PUNCT
ertr-142	326	10	,	,	PUNCT
ertr-142	326	11	vol	vol	NOUN
ertr-142	326	12	.	.	PROPN
ertr-142	326	13	14	14	NUM
ertr-142	326	14	,	,	PUNCT
ertr-142	326	15	no	no	INTJ
ertr-142	326	16	.	.	NOUN
ertr-142	327	1	5/6	5/6	NUM
ertr-142	327	2	,	,	PUNCT
ertr-142	327	3	2017	2017	NUM
ertr-142	327	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	327	5	236	236	NUM
ertr-142	327	6	communication(2590a1a2	communication(2590a1a2	NUM
ertr-142	327	7	-	-	PUNCT
ertr-142	327	8	041c-4c8c-85d8	041c-4c8c-85d8	NUM
ertr-142	327	9	-	-	PUNCT
ertr-142	327	10	fa7f7294f456).html	fa7f7294f456).html	PROPN
ertr-142	327	11	huang	huang	PROPN
ertr-142	327	12	,	,	PUNCT
ertr-142	327	13	j.h	j.h	PROPN
ertr-142	327	14	.	.	PROPN
ertr-142	327	15	,	,	PUNCT
ertr-142	327	16	huang	huang	PROPN
ertr-142	327	17	,	,	PUNCT
ertr-142	327	18	c.t	c.t	PROPN
ertr-142	327	19	.	.	PROPN
ertr-142	327	20	,	,	PUNCT
ertr-142	327	21	&	&	CCONJ
ertr-142	327	22	wu	wu	PROPN
ertr-142	327	23	,	,	PUNCT
ertr-142	327	24	s.	s.	PROPN
ertr-142	327	25	(	(	PUNCT
ertr-142	327	26	1996	1996	NUM
ertr-142	327	27	)	)	PUNCT
ertr-142	327	28	.	.	PUNCT
ertr-142	328	1	national	national	ADJ
ertr-142	328	2	character	character	NOUN
ertr-142	328	3	and	and	CCONJ
ertr-142	328	4	response	response	NOUN
ertr-142	328	5	to	to	ADP
ertr-142	328	6	unsatisfactory	unsatisfactory	ADJ
ertr-142	328	7	hotel	hotel	NOUN
ertr-142	328	8	service	service	NOUN
ertr-142	328	9	.	.	PUNCT
ertr-142	329	1	international	international	ADJ
ertr-142	329	2	journal	journal	PROPN
ertr-142	329	3	of	of	ADP
ertr-142	329	4	hospitality	hospitality	PROPN
ertr-142	329	5	management	management	NOUN
ertr-142	329	6	,	,	PUNCT
ertr-142	329	7	15(3	15(3	NUM
ertr-142	329	8	)	)	PUNCT
ertr-142	329	9	,	,	PUNCT
ertr-142	329	10	229	229	NUM
ertr-142	329	11	-	-	SYM
ertr-142	329	12	243	243	NUM
ertr-142	329	13	.	.	PUNCT
ertr-142	330	1	jeong	jeong	PROPN
ertr-142	330	2	,	,	PUNCT
ertr-142	330	3	m.	m.	NOUN
ertr-142	330	4	,	,	PUNCT
ertr-142	330	5	&	&	CCONJ
ertr-142	330	6	jeon	jeon	PROPN
ertr-142	330	7	,	,	PUNCT
ertr-142	330	8	m.m	m.m	PROPN
ertr-142	330	9	.	.	PROPN
ertr-142	330	10	(	(	PUNCT
ertr-142	330	11	2008	2008	NUM
ertr-142	330	12	)	)	PUNCT
ertr-142	330	13	.	.	PUNCT
ertr-142	331	1	customer	customer	NOUN
ertr-142	331	2	reviews	review	NOUN
ertr-142	331	3	of	of	ADP
ertr-142	331	4	hotel	hotel	NOUN
ertr-142	331	5	experiences	experience	NOUN
ertr-142	331	6	through	through	ADP
ertr-142	331	7	consumer	consumer	NOUN
ertr-142	331	8	generated	generate	VERB
ertr-142	331	9	media	medium	NOUN
ertr-142	331	10	(	(	PUNCT
ertr-142	331	11	cgm	cgm	PROPN
ertr-142	331	12	)	)	PUNCT
ertr-142	331	13	.	.	PUNCT
ertr-142	332	1	journal	journal	PROPN
ertr-142	332	2	of	of	ADP
ertr-142	332	3	hospitality	hospitality	PROPN
ertr-142	332	4	&	&	CCONJ
ertr-142	332	5	leisure	leisure	PROPN
ertr-142	332	6	marketing	marketing	PROPN
ertr-142	332	7	,	,	PUNCT
ertr-142	332	8	17	17	NUM
ertr-142	332	9	(	(	PUNCT
ertr-142	332	10	1	1	NUM
ertr-142	332	11	-	-	SYM
ertr-142	332	12	2	2	NUM
ertr-142	332	13	)	)	PUNCT
ertr-142	332	14	,	,	PUNCT
ertr-142	332	15	121138	121138	NUM
ertr-142	332	16	.	.	PUNCT
ertr-142	333	1	julilvand	julilvand	PROPN
ertr-142	333	2	,	,	PUNCT
ertr-142	333	3	m.r	m.r	PROPN
ertr-142	333	4	.	.	PROPN
ertr-142	333	5	,	,	PUNCT
ertr-142	333	6	ebrahimi	ebrahimi	PROPN
ertr-142	333	7	,	,	PUNCT
ertr-142	333	8	a.	a.	PROPN
ertr-142	333	9	,	,	PUNCT
ertr-142	333	10	&	&	CCONJ
ertr-142	333	11	samiei	samiei	PROPN
ertr-142	333	12	,	,	PUNCT
ertr-142	333	13	n.	n.	PROPN
ertr-142	333	14	(	(	PUNCT
ertr-142	333	15	2013	2013	NUM
ertr-142	333	16	)	)	PUNCT
ertr-142	333	17	.	.	PUNCT
ertr-142	334	1	electronic	electronic	ADJ
ertr-142	334	2	word	word	NOUN
ertr-142	334	3	of	of	ADP
ertr-142	334	4	mouth	mouth	NOUN
ertr-142	334	5	effects	effect	NOUN
ertr-142	334	6	on	on	ADP
ertr-142	334	7	tourists	tourist	NOUN
ertr-142	334	8	’	'	PUNCT
ertr-142	334	9	attitudes	attitude	NOUN
ertr-142	334	10	toward	toward	ADP
ertr-142	334	11	islamic	islamic	ADJ
ertr-142	334	12	destinations	destination	NOUN
ertr-142	334	13	and	and	CCONJ
ertr-142	334	14	travel	travel	NOUN
ertr-142	334	15	intention	intention	NOUN
ertr-142	334	16	:	:	PUNCT
ertr-142	334	17	an	an	DET
ertr-142	334	18	empirical	empirical	ADJ
ertr-142	334	19	study	study	NOUN
ertr-142	334	20	in	in	ADP
ertr-142	334	21	iran	iran	PROPN
ertr-142	334	22	.	.	PUNCT
ertr-142	335	1	procedia	procedia	NOUN
ertr-142	335	2	-	-	PUNCT
ertr-142	335	3	social	social	ADJ
ertr-142	335	4	and	and	CCONJ
ertr-142	335	5	behavioral	behavioral	ADJ
ertr-142	335	6	sciences	science	NOUN
ertr-142	335	7	,	,	PUNCT
ertr-142	335	8	81	81	NUM
ertr-142	335	9	,	,	PUNCT
ertr-142	335	10	484	484	NUM
ertr-142	335	11	-	-	SYM
ertr-142	335	12	489	489	NUM
ertr-142	335	13	.	.	PUNCT
ertr-142	336	1	julilvand	julilvand	PROPN
ertr-142	336	2	,	,	PUNCT
ertr-142	336	3	m.r	m.r	PROPN
ertr-142	336	4	.	.	PROPN
ertr-142	336	5	,	,	PUNCT
ertr-142	336	6	&	&	CCONJ
ertr-142	336	7	samiei	samiei	PROPN
ertr-142	336	8	,	,	PUNCT
ertr-142	336	9	n.	n.	PROPN
ertr-142	336	10	(	(	PUNCT
ertr-142	336	11	2012	2012	NUM
ertr-142	336	12	)	)	PUNCT
ertr-142	336	13	.	.	PUNCT
ertr-142	337	1	the	the	DET
ertr-142	337	2	impact	impact	NOUN
ertr-142	337	3	of	of	ADP
ertr-142	337	4	ewom	ewom	NOUN
ertr-142	337	5	on	on	ADP
ertr-142	337	6	a	a	DET
ertr-142	337	7	tourism	tourism	NOUN
ertr-142	337	8	destination	destination	NOUN
ertr-142	337	9	choice	choice	NOUN
ertr-142	337	10	:	:	PUNCT
ertr-142	337	11	testing	test	VERB
ertr-142	337	12	the	the	DET
ertr-142	337	13	theory	theory	NOUN
ertr-142	337	14	of	of	ADP
ertr-142	337	15	planned	plan	VERB
ertr-142	337	16	behavior	behavior	NOUN
ertr-142	337	17	(	(	PUNCT
ertr-142	337	18	tbp	tbp	NOUN
ertr-142	337	19	)	)	PUNCT
ertr-142	337	20	.	.	PUNCT
ertr-142	338	1	internet	internet	NOUN
ertr-142	338	2	research	research	NOUN
ertr-142	338	3	,	,	PUNCT
ertr-142	338	4	22(5	22(5	NOUN
ertr-142	338	5	)	)	PUNCT
ertr-142	338	6	,	,	PUNCT
ertr-142	338	7	591	591	NUM
ertr-142	338	8	-	-	SYM
ertr-142	338	9	612	612	NUM
ertr-142	338	10	.	.	PUNCT
ertr-142	339	1	julilvand	julilvand	NOUN
ertr-142	339	2	,	,	PUNCT
ertr-142	339	3	m.r	m.r	PROPN
ertr-142	339	4	.	.	PROPN
ertr-142	339	5	,	,	PUNCT
ertr-142	339	6	samiei	samiei	PROPN
ertr-142	339	7	,	,	PUNCT
ertr-142	339	8	n.	n.	NOUN
ertr-142	339	9	,	,	PUNCT
ertr-142	339	10	dini	dini	NOUN
ertr-142	339	11	,	,	PUNCT
ertr-142	339	12	b.	b.	PROPN
ertr-142	339	13	,	,	PUNCT
ertr-142	339	14	&	&	CCONJ
ertr-142	339	15	manzari	manzari	PROPN
ertr-142	339	16	,	,	PUNCT
ertr-142	339	17	p.y	p.y	PROPN
ertr-142	339	18	.	.	PROPN
ertr-142	340	1	(	(	PUNCT
ertr-142	340	2	2012).examing	2012).exame	VERB
ertr-142	340	3	the	the	DET
ertr-142	340	4	structure	structure	NOUN
ertr-142	340	5	relationships	relationship	NOUN
ertr-142	340	6	of	of	ADP
ertr-142	340	7	electronic	electronic	ADJ
ertr-142	340	8	word	word	NOUN
ertr-142	340	9	of	of	ADP
ertr-142	340	10	mouth	mouth	NOUN
ertr-142	340	11	,	,	PUNCT
ertr-142	340	12	destination	destination	NOUN
ertr-142	340	13	image	image	NOUN
ertr-142	340	14	,	,	PUNCT
ertr-142	340	15	tourist	tourist	NOUN
ertr-142	340	16	attitude	attitude	NOUN
ertr-142	340	17	toward	toward	ADP
ertr-142	340	18	destination	destination	NOUN
ertr-142	340	19	and	and	CCONJ
ertr-142	340	20	travel	travel	NOUN
ertr-142	340	21	intention	intention	NOUN
ertr-142	340	22	:	:	PUNCT
ertr-142	340	23	an	an	DET
ertr-142	340	24	integrated	integrated	ADJ
ertr-142	340	25	approach	approach	NOUN
ertr-142	340	26	.	.	PUNCT
ertr-142	341	1	journal	journal	NOUN
ertr-142	341	2	of	of	ADP
ertr-142	341	3	destination	destination	NOUN
ertr-142	341	4	marketing	marketing	NOUN
ertr-142	341	5	&	&	CCONJ
ertr-142	341	6	management	management	NOUN
ertr-142	341	7	,	,	PUNCT
ertr-142	341	8	1,134	1,134	NUM
ertr-142	341	9	-	-	SYM
ertr-142	341	10	143	143	NUM
ertr-142	341	11	.	.	PUNCT
ertr-142	342	1	kim	kim	PROPN
ertr-142	342	2	,	,	PUNCT
ertr-142	342	3	w.g	w.g	PROPN
ertr-142	342	4	.	.	PROPN
ertr-142	342	5	,	,	PUNCT
ertr-142	342	6	&	&	CCONJ
ertr-142	342	7	kim	kim	PROPN
ertr-142	342	8	,	,	PUNCT
ertr-142	342	9	d.j	d.j	PROPN
ertr-142	342	10	.	.	PROPN
ertr-142	342	11	(	(	PUNCT
ertr-142	342	12	2004	2004	NUM
ertr-142	342	13	)	)	PUNCT
ertr-142	342	14	.	.	PUNCT
ertr-142	343	1	factors	factor	NOUN
ertr-142	343	2	affecting	affect	VERB
ertr-142	343	3	online	online	ADJ
ertr-142	343	4	hotel	hotel	NOUN
ertr-142	343	5	reservation	reservation	NOUN
ertr-142	343	6	intention	intention	NOUN
ertr-142	343	7	between	between	ADP
ertr-142	343	8	online	online	ADJ
ertr-142	343	9	and	and	CCONJ
ertr-142	343	10	non	non	ADJ
ertr-142	343	11	-	-	ADJ
ertr-142	343	12	online	online	ADJ
ertr-142	343	13	customers	customer	NOUN
ertr-142	343	14	.	.	PUNCT
ertr-142	344	1	international	international	ADJ
ertr-142	344	2	journal	journal	PROPN
ertr-142	344	3	of	of	ADP
ertr-142	344	4	hospitality	hospitality	PROPN
ertr-142	344	5	management	management	NOUN
ertr-142	344	6	,	,	PUNCT
ertr-142	344	7	23(4	23(4	NOUN
ertr-142	344	8	)	)	PUNCT
ertr-142	344	9	,	,	PUNCT
ertr-142	344	10	381395	381395	NUM
ertr-142	344	11	.	.	PUNCT
ertr-142	345	1	lee	lee	PROPN
ertr-142	345	2	,	,	PUNCT
ertr-142	345	3	c.	c.	PROPN
ertr-142	345	4	c.	c.	PROPN
ertr-142	345	5	,	,	PUNCT
ertr-142	345	6	&	&	CCONJ
ertr-142	345	7	hu	hu	PROPN
ertr-142	345	8	,	,	PUNCT
ertr-142	345	9	c.	c.	PROPN
ertr-142	345	10	(	(	PUNCT
ertr-142	345	11	2004	2004	NUM
ertr-142	345	12	)	)	PUNCT
ertr-142	345	13	.	.	PUNCT
ertr-142	346	1	analyzing	analyze	VERB
ertr-142	346	2	hotel	hotel	NOUN
ertr-142	346	3	customers	customer	NOUN
ertr-142	346	4	'	'	PART
ertr-142	346	5	e	e	NOUN
ertr-142	346	6	-	-	NOUN
ertr-142	346	7	complaints	complaint	NOUN
ertr-142	346	8	from	from	ADP
ertr-142	346	9	an	an	DET
ertr-142	346	10	internet	internet	NOUN
ertr-142	346	11	complaint	complaint	NOUN
ertr-142	346	12	forum	forum	PROPN
ertr-142	346	13	.	.	PUNCT
ertr-142	347	1	journal	journal	PROPN
ertr-142	347	2	of	of	ADP
ertr-142	347	3	travel	travel	PROPN
ertr-142	347	4	&	&	CCONJ
ertr-142	347	5	tourism	tourism	NOUN
ertr-142	347	6	marketing	marketing	NOUN
ertr-142	347	7	,	,	PUNCT
ertr-142	347	8	17(2	17(2	NUM
ertr-142	347	9	-	-	SYM
ertr-142	347	10	3	3	NUM
ertr-142	347	11	)	)	PUNCT
ertr-142	347	12	,	,	PUNCT
ertr-142	347	13	167	167	NUM
ertr-142	347	14	-	-	SYM
ertr-142	347	15	181	181	NUM
ertr-142	347	16	.	.	PUNCT
ertr-142	348	1	lee	lee	PROPN
ertr-142	348	2	,	,	PUNCT
ertr-142	348	3	c.h	c.h	PROPN
ertr-142	348	4	.	.	PROPN
ertr-142	348	5	,	,	PUNCT
ertr-142	348	6	wang	wang	PROPN
ertr-142	348	7	,	,	PUNCT
ertr-142	348	8	y.h	y.h	PROPN
ertr-142	348	9	.	.	PROPN
ertr-142	348	10	,	,	PUNCT
ertr-142	348	11	&	&	CCONJ
ertr-142	348	12	trappey	trappey	PROPN
ertr-142	348	13	,	,	PUNCT
ertr-142	348	14	a.j.c	a.j.c	NOUN
ertr-142	348	15	.	.	PUNCT
ertr-142	349	1	(	(	PUNCT
ertr-142	349	2	2014).ontology	2014).ontology	NOUN
ertr-142	349	3	-	-	PUNCT
ertr-142	349	4	based	base	VERB
ertr-142	349	5	reasoning	reasoning	NOUN
ertr-142	349	6	for	for	ADP
ertr-142	349	7	the	the	DET
ertr-142	349	8	intelligent	intelligent	ADJ
ertr-142	349	9	handling	handling	NOUN
ertr-142	349	10	of	of	ADP
ertr-142	349	11	customer	customer	NOUN
ertr-142	349	12	complaints	complaint	NOUN
ertr-142	349	13	.	.	PUNCT
ertr-142	350	1	computers	computer	NOUN
ertr-142	350	2	&	&	CCONJ
ertr-142	350	3	industrial	industrial	ADJ
ertr-142	350	4	engineering	engineering	NOUN
ertr-142	350	5	,	,	PUNCT
ertr-142	350	6	31	31	NUM
ertr-142	350	7	(	(	PUNCT
ertr-142	350	8	2	2	NUM
ertr-142	350	9	)	)	PUNCT
ertr-142	350	10	,	,	PUNCT
ertr-142	350	11	95	95	NUM
ertr-142	350	12	-	-	SYM
ertr-142	350	13	107	107	NUM
ertr-142	350	14	.	.	PUNCT
ertr-142	351	1	levy	levy	NOUN
ertr-142	351	2	,	,	PUNCT
ertr-142	351	3	s.	s.	PROPN
ertr-142	351	4	e.	e.	PROPN
ertr-142	351	5	,	,	PUNCT
ertr-142	351	6	duan	duan	PROPN
ertr-142	351	7	,	,	PUNCT
ertr-142	351	8	w.	w.	PROPN
ertr-142	351	9	,	,	PUNCT
ertr-142	351	10	&	&	CCONJ
ertr-142	351	11	boo	boo	PROPN
ertr-142	351	12	,	,	PUNCT
ertr-142	351	13	s.	s.	PROPN
ertr-142	351	14	(	(	PUNCT
ertr-142	351	15	2013	2013	NUM
ertr-142	351	16	)	)	PUNCT
ertr-142	351	17	.	.	PUNCT
ertr-142	352	1	an	an	DET
ertr-142	352	2	analysis	analysis	NOUN
ertr-142	352	3	of	of	ADP
ertr-142	352	4	one	one	NUM
ertr-142	352	5	-	-	PUNCT
ertr-142	352	6	star	star	NOUN
ertr-142	352	7	online	online	ADJ
ertr-142	352	8	reviews	review	NOUN
ertr-142	352	9	and	and	CCONJ
ertr-142	352	10	responses	response	NOUN
ertr-142	352	11	in	in	ADP
ertr-142	352	12	the	the	DET
ertr-142	352	13	washington	washington	PROPN
ertr-142	352	14	,	,	PUNCT
ertr-142	352	15	dc	dc	PROPN
ertr-142	352	16	,	,	PUNCT
ertr-142	352	17	lodging	lodge	VERB
ertr-142	352	18	market	market	NOUN
ertr-142	352	19	.	.	PUNCT
ertr-142	353	1	cornell	cornell	PROPN
ertr-142	353	2	hospitality	hospitality	PROPN
ertr-142	353	3	quarterly	quarterly	ADV
ertr-142	353	4	,	,	PUNCT
ertr-142	353	5	54(1	54(1	NUM
ertr-142	353	6	)	)	PUNCT
ertr-142	353	7	,	,	PUNCT
ertr-142	353	8	49	49	NUM
ertr-142	353	9	-	-	SYM
ertr-142	353	10	63	63	NUM
ertr-142	353	11	.	.	PUNCT
ertr-142	354	1	lewis	lewis	PROPN
ertr-142	354	2	r.	r.	PROPN
ertr-142	354	3	c.	c.	PROPN
ertr-142	354	4	(	(	PUNCT
ertr-142	354	5	1987	1987	NUM
ertr-142	354	6	)	)	PUNCT
ertr-142	354	7	.	.	PUNCT
ertr-142	355	1	the	the	DET
ertr-142	355	2	measurement	measurement	NOUN
ertr-142	355	3	of	of	ADP
ertr-142	355	4	gaps	gap	NOUN
ertr-142	355	5	in	in	ADP
ertr-142	355	6	the	the	DET
ertr-142	355	7	quality	quality	NOUN
ertr-142	355	8	of	of	ADP
ertr-142	355	9	hotel	hotel	NOUN
ertr-142	355	10	service	service	NOUN
ertr-142	355	11	.	.	PUNCT
ertr-142	356	1	international	international	ADJ
ertr-142	356	2	journal	journal	PROPN
ertr-142	356	3	hospitality	hospitality	PROPN
ertr-142	356	4	management	management	NOUN
ertr-142	356	5	,	,	PUNCT
ertr-142	356	6	6(2	6(2	NUM
ertr-142	356	7	)	)	PUNCT
ertr-142	356	8	,	,	PUNCT
ertr-142	356	9	83	83	NUM
ertr-142	356	10	-	-	SYM
ertr-142	356	11	88	88	NUM
ertr-142	356	12	.	.	PUNCT
ertr-142	357	1	lewis	lewis	PROPN
ertr-142	357	2	,	,	PUNCT
ertr-142	357	3	r.c	r.c	PROPN
ertr-142	357	4	.	.	PROPN
ertr-142	357	5	,	,	PUNCT
ertr-142	357	6	&	&	CCONJ
ertr-142	357	7	morris	morris	PROPN
ertr-142	357	8	,	,	PUNCT
ertr-142	357	9	s.v	s.v	PROPN
ertr-142	357	10	.	.	PROPN
ertr-142	357	11	(	(	PUNCT
ertr-142	357	12	1987	1987	NUM
ertr-142	357	13	)	)	PUNCT
ertr-142	357	14	.	.	PUNCT
ertr-142	358	1	the	the	DET
ertr-142	358	2	positive	positive	ADJ
ertr-142	358	3	side	side	NOUN
ertr-142	358	4	of	of	ADP
ertr-142	358	5	guest	guest	NOUN
ertr-142	358	6	complaints	complaint	NOUN
ertr-142	358	7	.	.	PUNCT
ertr-142	359	1	cornell	cornell	PROPN
ertr-142	359	2	hotel	hotel	PROPN
ertr-142	359	3	and	and	CCONJ
ertr-142	359	4	restaurant	restaurant	NOUN
ertr-142	359	5	administration	administration	PROPN
ertr-142	359	6	quarterly	quarterly	PROPN
ertr-142	359	7	,	,	PUNCT
ertr-142	359	8	27	27	NUM
ertr-142	359	9	,	,	PUNCT
ertr-142	359	10	13	13	NUM
ertr-142	359	11	-	-	SYM
ertr-142	359	12	15	15	NUM
ertr-142	359	13	.	.	PUNCT
ertr-142	360	1	lindquist	lindquist	PROPN
ertr-142	360	2	,	,	PUNCT
ertr-142	360	3	d.	d.	PROPN
ertr-142	360	4	(	(	PUNCT
ertr-142	360	5	1975	1975	NUM
ertr-142	360	6	)	)	PUNCT
ertr-142	360	7	.	.	PUNCT
ertr-142	361	1	meaning	meaning	NOUN
ertr-142	361	2	of	of	ADP
ertr-142	361	3	image	image	NOUN
ertr-142	361	4	,	,	PUNCT
ertr-142	361	5	journal	journal	NOUN
ertr-142	361	6	of	of	ADP
ertr-142	361	7	retailing	retailing	NOUN
ertr-142	361	8	.	.	PUNCT
ertr-142	362	1	50(4	50(4	NUM
ertr-142	362	2	)	)	PUNCT
ertr-142	362	3	,	,	PUNCT
ertr-142	362	4	29	29	NUM
ertr-142	362	5	-	-	SYM
ertr-142	362	6	38	38	NUM
ertr-142	362	7	.	.	PUNCT
ertr-142	363	1	litvin	litvin	PROPN
ertr-142	363	2	,	,	PUNCT
ertr-142	363	3	s.	s.	PROPN
ertr-142	363	4	w.	w.	PROPN
ertr-142	363	5	,	,	PUNCT
ertr-142	363	6	goldsmith	goldsmith	PROPN
ertr-142	363	7	,	,	PUNCT
ertr-142	363	8	r.	r.	PROPN
ertr-142	363	9	e.	e.	PROPN
ertr-142	363	10	,	,	PUNCT
ertr-142	363	11	&	&	CCONJ
ertr-142	363	12	pan	pan	PROPN
ertr-142	363	13	,	,	PUNCT
ertr-142	363	14	b.	b.	PROPN
ertr-142	363	15	(	(	PUNCT
ertr-142	363	16	2008).electronic	2008).electronic	NUM
ertr-142	363	17	word	word	NOUN
ertr-142	363	18	-	-	PUNCT
ertr-142	363	19	of	of	ADP
ertr-142	363	20	-	-	PUNCT
ertr-142	363	21	mouth	mouth	NOUN
ertr-142	363	22	in	in	ADP
ertr-142	363	23	hospitality	hospitality	NOUN
ertr-142	363	24	and	and	CCONJ
ertr-142	363	25	tourism	tourism	NOUN
ertr-142	363	26	management	management	NOUN
ertr-142	363	27	.	.	PUNCT
ertr-142	364	1	tourism	tourism	NOUN
ertr-142	364	2	management	management	NOUN
ertr-142	364	3	,	,	PUNCT
ertr-142	364	4	29(3	29(3	NUM
ertr-142	364	5	)	)	PUNCT
ertr-142	364	6	,	,	PUNCT
ertr-142	364	7	458	458	NUM
ertr-142	364	8	–	–	PUNCT
ertr-142	364	9	468	468	NUM
ertr-142	364	10	.	.	PUNCT
ertr-142	365	1	lui	lui	NOUN
ertr-142	365	2	,	,	PUNCT
ertr-142	365	3	j.n.k	j.n.k	NOUN
ertr-142	365	4	.	.	PUNCT
ertr-142	365	5	,	,	PUNCT
ertr-142	365	6	&	&	CCONJ
ertr-142	365	7	zhang	zhang	PROPN
ertr-142	365	8	,	,	PUNCT
ertr-142	365	9	e.y	e.y	PROPN
ertr-142	365	10	.	.	PUNCT
ertr-142	366	1	(	(	PUNCT
ertr-142	366	2	2014).an	2014).an	NUM
ertr-142	366	3	investigation	investigation	NOUN
ertr-142	366	4	of	of	ADP
ertr-142	366	5	factors	factor	NOUN
ertr-142	366	6	affecting	affect	VERB
ertr-142	366	7	customer	customer	NOUN
ertr-142	366	8	selection	selection	NOUN
ertr-142	366	9	of	of	ADP
ertr-142	366	10	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	366	11	http://uta.influuent.utsystem.edu/en/publications/can-online-reviews-reveal-a-products-true-quality-empirical-findings-analytical-modeling-of-online-wordofmouth-communication(2590a1a2-041c-4c8c-85d8-fa7f7294f456).html	http://uta.influuent.utsystem.edu/en/publications/can-online-reviews-reveal-a-products-true-quality-empirical-findings-analytical-modeling-of-online-wordofmouth-communication(2590a1a2-041c-4c8c-85d8-fa7f7294f456).html	X
ertr-142	367	1	e	e	NOUN
ertr-142	367	2	-	-	NOUN
ertr-142	367	3	review	review	NOUN
ertr-142	367	4	of	of	ADP
ertr-142	367	5	tourism	tourism	NOUN
ertr-142	367	6	research	research	NOUN
ertr-142	367	7	(	(	PUNCT
ertr-142	367	8	ertr	ertr	NOUN
ertr-142	367	9	)	)	PUNCT
ertr-142	367	10	,	,	PUNCT
ertr-142	367	11	vol	vol	NOUN
ertr-142	367	12	.	.	PROPN
ertr-142	368	1	14	14	NUM
ertr-142	368	2	,	,	PUNCT
ertr-142	369	1	no	no	INTJ
ertr-142	369	2	.	.	NOUN
ertr-142	370	1	5/6	5/6	NUM
ertr-142	370	2	,	,	PUNCT
ertr-142	370	3	2017	2017	NUM
ertr-142	370	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	370	5	237	237	NUM
ertr-142	370	6	online	online	ADJ
ertr-142	370	7	hotel	hotel	NOUN
ertr-142	370	8	booking	booking	NOUN
ertr-142	370	9	channels	channel	NOUN
ertr-142	370	10	.	.	PUNCT
ertr-142	371	1	international	international	ADJ
ertr-142	371	2	journal	journal	PROPN
ertr-142	371	3	of	of	ADP
ertr-142	371	4	hospitality	hospitality	PROPN
ertr-142	371	5	management	management	NOUN
ertr-142	371	6	,	,	PUNCT
ertr-142	371	7	39	39	NUM
ertr-142	371	8	,	,	PUNCT
ertr-142	371	9	71	71	NUM
ertr-142	371	10	-	-	SYM
ertr-142	371	11	83	83	NUM
ertr-142	371	12	.	.	PUNCT
ertr-142	372	1	manageronline	manageronline	PROPN
ertr-142	372	2	(	(	PUNCT
ertr-142	372	3	2013).statistics	2013).statistics	NUM
ertr-142	372	4	of	of	ADP
ertr-142	372	5	tourists	tourist	NOUN
ertr-142	372	6	in	in	ADP
ertr-142	372	7	pattaya.retrieved	pattaya.retrieved	ADJ
ertr-142	372	8	,	,	PUNCT
ertr-142	372	9	april	april	PROPN
ertr-142	372	10	25	25	NUM
ertr-142	372	11	,	,	PUNCT
ertr-142	372	12	2015	2015	NUM
ertr-142	372	13	,	,	PUNCT
ertr-142	372	14	from	from	ADP
ertr-142	372	15	http://www.manager.co.th/local/viewnews.aspx?newsid=9560000142347	http://www.manager.co.th/local/viewnews.aspx?newsid=9560000142347	PROPN
ertr-142	372	16	.	.	PUNCT
ertr-142	373	1	muri	muri	PROPN
ertr-142	373	2	,	,	PUNCT
ertr-142	373	3	a.g	a.g	PROPN
ertr-142	373	4	.	.	PROPN
ertr-142	373	5	,	,	PUNCT
ertr-142	373	6	&	&	CCONJ
ertr-142	373	7	minazzi	minazzi	PROPN
ertr-142	373	8	,	,	PUNCT
ertr-142	373	9	r.	r.	PROPN
ertr-142	373	10	(	(	PUNCT
ertr-142	373	11	2013	2013	NUM
ertr-142	373	12	)	)	PUNCT
ertr-142	373	13	.	.	PUNCT
ertr-142	374	1	web	web	NOUN
ertr-142	374	2	reviews	review	NOUN
ertr-142	374	3	influence	influence	NOUN
ertr-142	374	4	on	on	ADP
ertr-142	374	5	expectations	expectation	NOUN
ertr-142	374	6	and	and	CCONJ
ertr-142	374	7	purchasing	purchase	VERB
ertr-142	374	8	intentions	intention	NOUN
ertr-142	374	9	of	of	ADP
ertr-142	374	10	hotel	hotel	NOUN
ertr-142	374	11	potential	potential	ADJ
ertr-142	374	12	customers	customer	NOUN
ertr-142	374	13	.	.	PUNCT
ertr-142	375	1	international	international	ADJ
ertr-142	375	2	journal	journal	PROPN
ertr-142	375	3	of	of	ADP
ertr-142	375	4	hospitality	hospitality	PROPN
ertr-142	375	5	management	management	NOUN
ertr-142	375	6	,	,	PUNCT
ertr-142	375	7	34	34	NUM
ertr-142	375	8	,	,	PUNCT
ertr-142	375	9	99	99	NUM
ertr-142	375	10	-	-	SYM
ertr-142	375	11	107	107	NUM
ertr-142	375	12	.	.	PUNCT
ertr-142	376	1	min	min	PROPN
ertr-142	376	2	,	,	PUNCT
ertr-142	376	3	h.	h.	PROPN
ertr-142	376	4	,	,	PUNCT
ertr-142	376	5	&	&	CCONJ
ertr-142	376	6	min	min	PROPN
ertr-142	376	7	,	,	PUNCT
ertr-142	376	8	h.	h.	PROPN
ertr-142	377	1	(	(	PUNCT
ertr-142	377	2	1996).benchmarking	1996).benchmarking	NUM
ertr-142	377	3	the	the	DET
ertr-142	377	4	quality	quality	NOUN
ertr-142	377	5	of	of	ADP
ertr-142	377	6	hotel	hotel	NOUN
ertr-142	377	7	services	service	NOUN
ertr-142	377	8	:	:	PUNCT
ertr-142	377	9	managerial	managerial	ADJ
ertr-142	377	10	perspectives	perspective	NOUN
ertr-142	377	11	.	.	PUNCT
ertr-142	378	1	international	international	ADJ
ertr-142	378	2	journal	journal	PROPN
ertr-142	378	3	of	of	ADP
ertr-142	378	4	quality	quality	NOUN
ertr-142	378	5	&	&	CCONJ
ertr-142	378	6	reliability	reliability	NOUN
ertr-142	378	7	management	management	NOUN
ertr-142	378	8	,	,	PUNCT
ertr-142	378	9	14	14	NUM
ertr-142	378	10	(	(	PUNCT
ertr-142	378	11	6	6	NUM
ertr-142	378	12	)	)	PUNCT
ertr-142	378	13	,	,	PUNCT
ertr-142	378	14	582597	582597	NUM
ertr-142	378	15	.	.	PUNCT
ertr-142	379	1	namkung	namkung	PROPN
ertr-142	379	2	,	,	PUNCT
ertr-142	379	3	y.	y.	PROPN
ertr-142	379	4	,	,	PUNCT
ertr-142	379	5	jang	jang	PROPN
ertr-142	379	6	,	,	PUNCT
ertr-142	379	7	s.	s.	PROPN
ertr-142	379	8	,	,	PUNCT
ertr-142	379	9	&	&	CCONJ
ertr-142	379	10	choi	choi	PROPN
ertr-142	379	11	,	,	PUNCT
ertr-142	379	12	s.k	s.k	PROPN
ertr-142	379	13	.	.	PROPN
ertr-142	379	14	(	(	PUNCT
ertr-142	379	15	2011	2011	NUM
ertr-142	379	16	)	)	PUNCT
ertr-142	379	17	.	.	PUNCT
ertr-142	380	1	customer	customer	NOUN
ertr-142	380	2	complaints	complaint	NOUN
ertr-142	380	3	in	in	ADP
ertr-142	380	4	restaurants	restaurant	NOUN
ertr-142	380	5	:	:	PUNCT
ertr-142	380	6	do	do	AUX
ertr-142	380	7	they	they	PRON
ertr-142	380	8	differ	differ	VERB
ertr-142	380	9	by	by	ADP
ertr-142	380	10	service	service	NOUN
ertr-142	380	11	stages	stage	NOUN
ertr-142	380	12	and	and	CCONJ
ertr-142	380	13	loyalty	loyalty	NOUN
ertr-142	380	14	levels	level	NOUN
ertr-142	380	15	?	?	PUNCT
ertr-142	381	1	international	international	ADJ
ertr-142	381	2	journal	journal	PROPN
ertr-142	381	3	of	of	ADP
ertr-142	381	4	hospitality	hospitality	PROPN
ertr-142	381	5	management	management	NOUN
ertr-142	381	6	,	,	PUNCT
ertr-142	381	7	30	30	NUM
ertr-142	381	8	,	,	PUNCT
ertr-142	381	9	495	495	NUM
ertr-142	381	10	-	-	SYM
ertr-142	381	11	502	502	NUM
ertr-142	381	12	.	.	PUNCT
ertr-142	382	1	narangajavana	narangajavana	PROPN
ertr-142	382	2	,	,	PUNCT
ertr-142	382	3	y.	y.	PROPN
ertr-142	382	4	,	,	PUNCT
ertr-142	382	5	&	&	CCONJ
ertr-142	382	6	hu	hu	PROPN
ertr-142	382	7	b.	b.	PROPN
ertr-142	382	8	(	(	PUNCT
ertr-142	382	9	2008	2008	NUM
ertr-142	382	10	)	)	PUNCT
ertr-142	382	11	.	.	PUNCT
ertr-142	383	1	the	the	DET
ertr-142	383	2	relationship	relationship	NOUN
ertr-142	383	3	between	between	ADP
ertr-142	383	4	the	the	DET
ertr-142	383	5	hotel	hotel	NOUN
ertr-142	383	6	rating	rating	NOUN
ertr-142	383	7	system	system	NOUN
ertr-142	383	8	,	,	PUNCT
ertr-142	383	9	service	service	NOUN
ertr-142	383	10	quality	quality	NOUN
ertr-142	383	11	improvement	improvement	NOUN
ertr-142	383	12	,	,	PUNCT
ertr-142	383	13	and	and	CCONJ
ertr-142	383	14	hotel	hotel	NOUN
ertr-142	383	15	performance	performance	NOUN
ertr-142	383	16	changes	change	NOUN
ertr-142	383	17	:	:	PUNCT
ertr-142	383	18	a	a	DET
ertr-142	383	19	canonical	canonical	ADJ
ertr-142	383	20	analysis	analysis	NOUN
ertr-142	383	21	of	of	ADP
ertr-142	383	22	hotels	hotel	NOUN
ertr-142	383	23	in	in	ADP
ertr-142	383	24	thailand	thailand	PROPN
ertr-142	383	25	.	.	PUNCT
ertr-142	384	1	journal	journal	PROPN
ertr-142	384	2	of	of	ADP
ertr-142	384	3	quality	quality	NOUN
ertr-142	384	4	assurance	assurance	NOUN
ertr-142	384	5	in	in	ADP
ertr-142	384	6	hospitality	hospitality	NOUN
ertr-142	384	7	&	&	CCONJ
ertr-142	384	8	tourism	tourism	NOUN
ertr-142	384	9	,	,	PUNCT
ertr-142	384	10	9	9	NUM
ertr-142	384	11	(	(	PUNCT
ertr-142	384	12	1	1	NUM
ertr-142	384	13	)	)	PUNCT
ertr-142	384	14	,	,	PUNCT
ertr-142	384	15	34	34	NUM
ertr-142	384	16	-56	-56	PROPN
ertr-142	384	17	.	.	PUNCT
ertr-142	385	1	oliver	oliver	PROPN
ertr-142	385	2	,	,	PUNCT
ertr-142	385	3	r.	r.	PROPN
ertr-142	385	4	l.	l.	PROPN
ertr-142	385	5	(	(	PUNCT
ertr-142	385	6	1997).satisfaction	1997).satisfaction	NUM
ertr-142	385	7	:	:	PUNCT
ertr-142	385	8	a	a	DET
ertr-142	385	9	behavioral	behavioral	ADJ
ertr-142	385	10	perspective	perspective	NOUN
ertr-142	385	11	on	on	ADP
ertr-142	385	12	the	the	DET
ertr-142	385	13	consumer	consumer	NOUN
ertr-142	385	14	.	.	PUNCT
ertr-142	386	1	new	new	PROPN
ertr-142	386	2	york	york	PROPN
ertr-142	386	3	,	,	PUNCT
ertr-142	386	4	ny	ny	PROPN
ertr-142	386	5	:	:	PUNCT
ertr-142	386	6	mcgraw	mcgraw	PROPN
ertr-142	386	7	-	-	PUNCT
ertr-142	386	8	hill	hill	NOUN
ertr-142	386	9	parasuraman	parasuraman	NOUN
ertr-142	386	10	,	,	PUNCT
ertr-142	386	11	a.	a.	PROPN
ertr-142	386	12	,	,	PUNCT
ertr-142	386	13	zeithaml	zeithaml	PROPN
ertr-142	386	14	,	,	PUNCT
ertr-142	386	15	v.	v.	ADP
ertr-142	386	16	a.	a.	PROPN
ertr-142	386	17	&	&	CCONJ
ertr-142	386	18	berry	berry	PROPN
ertr-142	386	19	,	,	PUNCT
ertr-142	386	20	l.l	l.l	PROPN
ertr-142	386	21	.	.	PROPN
ertr-142	387	1	(	(	PUNCT
ertr-142	387	2	1985).a	1985).a	NUM
ertr-142	387	3	conceptual	conceptual	ADJ
ertr-142	387	4	model	model	NOUN
ertr-142	387	5	of	of	ADP
ertr-142	387	6	service	service	NOUN
ertr-142	387	7	quality	quality	NOUN
ertr-142	387	8	and	and	CCONJ
ertr-142	387	9	its	its	PRON
ertr-142	387	10	implication	implication	NOUN
ertr-142	387	11	for	for	ADP
ertr-142	387	12	future	future	ADJ
ertr-142	387	13	research	research	NOUN
ertr-142	387	14	.	.	PUNCT
ertr-142	388	1	journal	journal	NOUN
ertr-142	388	2	of	of	ADP
ertr-142	388	3	marketing	marketing	NOUN
ertr-142	388	4	,	,	PUNCT
ertr-142	388	5	49	49	NUM
ertr-142	388	6	,	,	PUNCT
ertr-142	388	7	41	41	NUM
ertr-142	388	8	-	-	SYM
ertr-142	388	9	50	50	NUM
ertr-142	388	10	.	.	PUNCT
ertr-142	389	1	parasuraman	parasuraman	NOUN
ertr-142	389	2	,	,	PUNCT
ertr-142	389	3	a.	a.	NOUN
ertr-142	389	4	,	,	PUNCT
ertr-142	389	5	berry	berry	VERB
ertr-142	389	6	,	,	PUNCT
ertr-142	389	7	l.	l.	PROPN
ertr-142	389	8	l.	l.	PROPN
ertr-142	389	9	,	,	PUNCT
ertr-142	389	10	&	&	CCONJ
ertr-142	389	11	zeithaml	zeithaml	PROPN
ertr-142	389	12	,	,	PUNCT
ertr-142	389	13	v.	v.	ADP
ertr-142	389	14	a.	a.	PROPN
ertr-142	390	1	(	(	PUNCT
ertr-142	390	2	1990).delivering	1990).delivering	NUM
ertr-142	390	3	quality	quality	NOUN
ertr-142	390	4	service	service	NOUN
ertr-142	390	5	:	:	PUNCT
ertr-142	390	6	balancing	balance	VERB
ertr-142	390	7	customer	customer	NOUN
ertr-142	390	8	perceptions	perception	NOUN
ertr-142	390	9	and	and	CCONJ
ertr-142	390	10	expectations	expectation	NOUN
ertr-142	390	11	.	.	PUNCT
ertr-142	391	1	new	new	PROPN
ertr-142	391	2	york	york	PROPN
ertr-142	391	3	:	:	PUNCT
ertr-142	391	4	the	the	DET
ertr-142	391	5	free	free	ADJ
ertr-142	391	6	press	press	NOUN
ertr-142	391	7	.	.	PUNCT
ertr-142	392	1	pegel	pegel	PROPN
ertr-142	392	2	,	,	PUNCT
ertr-142	392	3	s.	s.	PROPN
ertr-142	392	4	,	,	PUNCT
ertr-142	392	5	&	&	CCONJ
ertr-142	392	6	aebli	aebli	PROPN
ertr-142	392	7	,	,	PUNCT
ertr-142	392	8	a.	a.	NOUN
ertr-142	392	9	(	(	PUNCT
ertr-142	392	10	2015).are	2015).are	NUM
ertr-142	392	11	user	user	NOUN
ertr-142	392	12	-	-	PUNCT
ertr-142	392	13	generated	generate	VERB
ertr-142	392	14	photos	photo	NOUN
ertr-142	392	15	able	able	ADJ
ertr-142	392	16	to	to	PART
ertr-142	392	17	attract	attract	VERB
ertr-142	392	18	more	more	ADJ
ertr-142	392	19	attention	attention	NOUN
ertr-142	392	20	?	?	PUNCT
ertr-142	392	21	.	.	PUNCT
ertr-142	393	1	e	e	X
ertr-142	393	2	-	-	NOUN
ertr-142	393	3	review	review	NOUN
ertr-142	393	4	of	of	ADP
ertr-142	393	5	tourism	tourism	NOUN
ertr-142	393	6	research	research	NOUN
ertr-142	393	7	,	,	PUNCT
ertr-142	393	8	11	11	NUM
ertr-142	393	9	(	(	PUNCT
ertr-142	393	10	5	5	NUM
ertr-142	393	11	-	-	PUNCT
ertr-142	393	12	6).retrieved	6).retrieved	NUM
ertr-142	393	13	,	,	PUNCT
ertr-142	393	14	march	march	PROPN
ertr-142	393	15	25	25	NUM
ertr-142	393	16	,	,	PUNCT
ertr-142	393	17	2015	2015	NUM
ertr-142	393	18	,	,	PUNCT
ertr-142	393	19	from	from	ADP
ertr-142	393	20	http://ertr.tamu.edu/content/issues/volume-11-issue-56-may-2015/volume-11-issue-56may-2015-applied-research-notes-1/.	http://ertr.tamu.edu/content/issues/volume-11-issue-56-may-2015/volume-11-issue-56may-2015-applied-research-notes-1/.	PROPN
ertr-142	393	21	piccoli	piccoli	PROPN
ertr-142	393	22	,	,	PUNCT
ertr-142	393	23	g.	g.	PROPN
ertr-142	393	24	,	,	PUNCT
ertr-142	393	25	brohman	brohman	NOUN
ertr-142	393	26	,	,	PUNCT
ertr-142	393	27	k.m	k.m	PROPN
ertr-142	393	28	.	.	PROPN
ertr-142	393	29	,	,	PUNCT
ertr-142	393	30	watson	watson	PROPN
ertr-142	393	31	,	,	PUNCT
ertr-142	393	32	r.t	r.t	PROPN
ertr-142	393	33	.	.	PROPN
ertr-142	393	34	,	,	PUNCT
ertr-142	393	35	&	&	CCONJ
ertr-142	393	36	parasuraman	parasuraman	NOUN
ertr-142	393	37	,	,	PUNCT
ertr-142	393	38	a.	a.	NOUN
ertr-142	393	39	(	(	PUNCT
ertr-142	393	40	2004	2004	NUM
ertr-142	393	41	)	)	PUNCT
ertr-142	393	42	.	.	PUNCT
ertr-142	394	1	net‐based	net‐base	VERB
ertr-142	394	2	customer	customer	NOUN
ertr-142	394	3	service	service	NOUN
ertr-142	394	4	systems	system	NOUN
ertr-142	394	5	:	:	PUNCT
ertr-142	394	6	evolution	evolution	NOUN
ertr-142	394	7	and	and	CCONJ
ertr-142	394	8	revolution	revolution	NOUN
ertr-142	394	9	in	in	ADP
ertr-142	394	10	web	web	NOUN
ertr-142	394	11	site	site	NOUN
ertr-142	394	12	functionalities	functionality	NOUN
ertr-142	394	13	.	.	PUNCT
ertr-142	395	1	decision	decision	NOUN
ertr-142	395	2	sciences	science	NOUN
ertr-142	395	3	,	,	PUNCT
ertr-142	395	4	35	35	NUM
ertr-142	395	5	(	(	PUNCT
ertr-142	395	6	3	3	NUM
ertr-142	395	7	)	)	PUNCT
ertr-142	395	8	,	,	PUNCT
ertr-142	395	9	423	423	NUM
ertr-142	395	10	-	-	SYM
ertr-142	395	11	455	455	NUM
ertr-142	395	12	.	.	PUNCT
ertr-142	396	1	pendergast	pendergast	PROPN
ertr-142	396	2	,	,	PUNCT
ertr-142	396	3	d.	d.	PROPN
ertr-142	396	4	(	(	PUNCT
ertr-142	396	5	2006	2006	NUM
ertr-142	396	6	)	)	PUNCT
ertr-142	396	7	.	.	PUNCT
ertr-142	397	1	tourist	tourist	NOUN
ertr-142	397	2	gut	gut	NOUN
ertr-142	397	3	reactions	reaction	NOUN
ertr-142	397	4	:	:	PUNCT
ertr-142	397	5	food	food	NOUN
ertr-142	397	6	safety	safety	NOUN
ertr-142	397	7	and	and	CCONJ
ertr-142	397	8	hygiene	hygiene	NOUN
ertr-142	397	9	issues	issue	NOUN
ertr-142	397	10	,	,	PUNCT
ertr-142	397	11	in	in	ADP
ertr-142	397	12	wilks	wilks	PROPN
ertr-142	397	13	,	,	PUNCT
ertr-142	397	14	j.	j.	PROPN
ertr-142	397	15	,	,	PUNCT
ertr-142	397	16	pendergast	pendergast	PROPN
ertr-142	397	17	,	,	PUNCT
ertr-142	397	18	d.	d.	PROPN
ertr-142	397	19	,	,	PUNCT
ertr-142	397	20	&	&	CCONJ
ertr-142	397	21	leggat	leggat	ADJ
ertr-142	397	22	,	,	PUNCT
ertr-142	397	23	p.	p.	NOUN
ertr-142	397	24	(	(	PUNCT
ertr-142	397	25	eds	ed	NOUN
ertr-142	397	26	)	)	PUNCT
ertr-142	397	27	.	.	PUNCT
ertr-142	398	1	tourism	tourism	NOUN
ertr-142	398	2	in	in	ADP
ertr-142	398	3	turbulent	turbulent	ADJ
ertr-142	398	4	times	time	NOUN
ertr-142	398	5	:	:	PUNCT
ertr-142	398	6	towards	towards	ADP
ertr-142	398	7	safe	safe	ADJ
ertr-142	398	8	experiences	experience	NOUN
ertr-142	398	9	for	for	ADP
ertr-142	398	10	visitors	visitor	NOUN
ertr-142	398	11	,	,	PUNCT
ertr-142	398	12	amterdam	amterdam	PROPN
ertr-142	398	13	:	:	PUNCT
ertr-142	398	14	elsevier	elsevier	NOUN
ertr-142	398	15	,	,	PUNCT
ertr-142	398	16	pp.143	pp.143	NOUN
ertr-142	398	17	-	-	PUNCT
ertr-142	398	18	154	154	NUM
ertr-142	398	19	.	.	PUNCT
ertr-142	399	1	qi	qi	PROPN
ertr-142	399	2	,	,	PUNCT
ertr-142	399	3	s.	s.	PROPN
ertr-142	399	4	,	,	PUNCT
ertr-142	399	5	law	law	NOUN
ertr-142	399	6	,	,	PUNCT
ertr-142	399	7	r.	r.	PROPN
ertr-142	399	8	,	,	PUNCT
ertr-142	399	9	&	&	CCONJ
ertr-142	399	10	buhalis	buhalis	PROPN
ertr-142	399	11	,	,	PUNCT
ertr-142	399	12	d.	d.	PROPN
ertr-142	399	13	(	(	PUNCT
ertr-142	399	14	2013	2013	NUM
ertr-142	399	15	)	)	PUNCT
ertr-142	399	16	.	.	PUNCT
ertr-142	400	1	who	who	PRON
ertr-142	400	2	booked	book	VERB
ertr-142	400	3	five	five	NUM
ertr-142	400	4	-	-	PUNCT
ertr-142	400	5	star	star	NOUN
ertr-142	400	6	hotels	hotel	NOUN
ertr-142	400	7	in	in	ADP
ertr-142	400	8	macau	macau	PROPN
ertr-142	400	9	?	?	PUNCT
ertr-142	401	1	a	a	DET
ertr-142	401	2	study	study	NOUN
ertr-142	401	3	of	of	ADP
ertr-142	401	4	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	401	5	http://www.researchgate.net/journal/0278-4319_international_journal_of_hospitality_management	http://www.researchgate.net/journal/0278-4319_international_journal_of_hospitality_management	PROPN
ertr-142	401	6	http://www.manager.co.th/local/viewnews.aspx?newsid=9560000142347	http://www.manager.co.th/local/viewnews.aspx?newsid=9560000142347	ADP
ertr-142	401	7	http://www.researchgate.net/journal/0278-4319_international_journal_of_hospitality_management	http://www.researchgate.net/journal/0278-4319_international_journal_of_hospitality_management	PROPN
ertr-142	401	8	http://www.researchgate.net/journal/0278-4319_international_journal_of_hospitality_management	http://www.researchgate.net/journal/0278-4319_international_journal_of_hospitality_management	NOUN
ertr-142	401	9	http://ertr.tamu.edu/content/issues/volume-11-issue-56-may-2015/volume-11-issue-56-may-2015-applied-research-notes-1/	http://ertr.tamu.edu/content/issues/volume-11-issue-56-may-2015/volume-11-issue-56-may-2015-applied-research-notes-1/	NOUN
ertr-142	401	10	http://ertr.tamu.edu/content/issues/volume-11-issue-56-may-2015/volume-11-issue-56-may-2015-applied-research-notes-1/	http://ertr.tamu.edu/content/issues/volume-11-issue-56-may-2015/volume-11-issue-56-may-2015-applied-research-notes-1/	NOUN
ertr-142	401	11	http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02620.x/pdf	http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02620.x/pdf	NOUN
ertr-142	401	12	http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02620.x/pdf	http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02620.x/pdf	NOUN
ertr-142	401	13	e	e	NOUN
ertr-142	401	14	-	-	NOUN
ertr-142	401	15	review	review	NOUN
ertr-142	401	16	of	of	ADP
ertr-142	401	17	tourism	tourism	NOUN
ertr-142	401	18	research	research	NOUN
ertr-142	401	19	(	(	PUNCT
ertr-142	401	20	ertr	ertr	NOUN
ertr-142	401	21	)	)	PUNCT
ertr-142	401	22	,	,	PUNCT
ertr-142	401	23	vol	vol	NOUN
ertr-142	401	24	.	.	PROPN
ertr-142	401	25	14	14	NUM
ertr-142	401	26	,	,	PUNCT
ertr-142	401	27	no	no	INTJ
ertr-142	401	28	.	.	NOUN
ertr-142	401	29	5/6	5/6	NUM
ertr-142	401	30	,	,	PUNCT
ertr-142	401	31	2017	2017	NUM
ertr-142	401	32	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	401	33	238	238	NUM
ertr-142	401	34	hotel	hotel	NOUN
ertr-142	401	35	guests	guest	NOUN
ertr-142	401	36	’	'	PUNCT
ertr-142	401	37	online	online	ADJ
ertr-142	401	38	booking	booking	NOUN
ertr-142	401	39	intention	intention	NOUN
ertr-142	401	40	.	.	PUNCT
ertr-142	402	1	journal	journal	PROPN
ertr-142	402	2	of	of	ADP
ertr-142	402	3	hospitality	hospitality	NOUN
ertr-142	402	4	and	and	CCONJ
ertr-142	402	5	tourism	tourism	NOUN
ertr-142	402	6	management	management	NOUN
ertr-142	402	7	,	,	PUNCT
ertr-142	402	8	20	20	NUM
ertr-142	402	9	,	,	PUNCT
ertr-142	402	10	76	76	NUM
ertr-142	402	11	-	-	SYM
ertr-142	402	12	83	83	NUM
ertr-142	402	13	.	.	PUNCT
ertr-142	403	1	ro	ro	PROPN
ertr-142	403	2	,	,	PUNCT
ertr-142	403	3	h.	h.	PROPN
ertr-142	403	4	,	,	PUNCT
ertr-142	403	5	&	&	CCONJ
ertr-142	403	6	wong	wong	PROPN
ertr-142	403	7	,	,	PUNCT
ertr-142	403	8	j.	j.	PROPN
ertr-142	403	9	(	(	PUNCT
ertr-142	403	10	2012	2012	NUM
ertr-142	403	11	)	)	PUNCT
ertr-142	403	12	.	.	PUNCT
ertr-142	404	1	customer	customer	NOUN
ertr-142	404	2	opportunistic	opportunistic	ADJ
ertr-142	404	3	complaints	complaint	NOUN
ertr-142	404	4	management	management	NOUN
ertr-142	404	5	:	:	PUNCT
ertr-142	404	6	a	a	DET
ertr-142	404	7	critical	critical	ADJ
ertr-142	404	8	incident	incident	NOUN
ertr-142	404	9	approach	approach	NOUN
ertr-142	404	10	.	.	PUNCT
ertr-142	405	1	international	international	ADJ
ertr-142	405	2	journal	journal	PROPN
ertr-142	405	3	of	of	ADP
ertr-142	405	4	hospitality	hospitality	PROPN
ertr-142	405	5	management	management	NOUN
ertr-142	405	6	,	,	PUNCT
ertr-142	405	7	31	31	NUM
ertr-142	405	8	,	,	PUNCT
ertr-142	405	9	419	419	NUM
ertr-142	405	10	-	-	SYM
ertr-142	405	11	427	427	NUM
ertr-142	405	12	.	.	PUNCT
ertr-142	406	1	ryu	ryu	PROPN
ertr-142	406	2	k.	k.	PROPN
ertr-142	406	3	,	,	PUNCT
ertr-142	406	4	han	han	PROPN
ertr-142	406	5	h.	h.	PROPN
ertr-142	406	6	,	,	PUNCT
ertr-142	406	7	&	&	CCONJ
ertr-142	406	8	kim	kim	PROPN
ertr-142	406	9	t.	t.	PROPN
ertr-142	406	10	(	(	PUNCT
ertr-142	406	11	2008	2008	NUM
ertr-142	406	12	)	)	PUNCT
ertr-142	406	13	.	.	PUNCT
ertr-142	407	1	the	the	DET
ertr-142	407	2	relationships	relationship	NOUN
ertr-142	407	3	among	among	ADP
ertr-142	407	4	overall	overall	ADJ
ertr-142	407	5	quick	quick	ADJ
ertr-142	407	6	-	-	PUNCT
ertr-142	407	7	casual	casual	ADJ
ertr-142	407	8	restaurant	restaurant	NOUN
ertr-142	407	9	image	image	NOUN
ertr-142	407	10	,	,	PUNCT
ertr-142	407	11	perceived	perceive	VERB
ertr-142	407	12	value	value	NOUN
ertr-142	407	13	,	,	PUNCT
ertr-142	407	14	customer	customer	NOUN
ertr-142	407	15	satisfaction	satisfaction	NOUN
ertr-142	407	16	,	,	PUNCT
ertr-142	407	17	and	and	CCONJ
ertr-142	407	18	behavioral	behavioral	ADJ
ertr-142	407	19	intentions	intention	NOUN
ertr-142	407	20	.	.	PUNCT
ertr-142	408	1	international	international	ADJ
ertr-142	408	2	journal	journal	PROPN
ertr-142	408	3	of	of	ADP
ertr-142	408	4	hospitality	hospitality	PROPN
ertr-142	408	5	management	management	NOUN
ertr-142	408	6	,	,	PUNCT
ertr-142	408	7	27	27	NUM
ertr-142	408	8	,	,	PUNCT
ertr-142	408	9	459–469	459–469	NUM
ertr-142	408	10	.	.	PUNCT
ertr-142	408	11	schindler	schindler	PROPN
ertr-142	408	12	,	,	PUNCT
ertr-142	408	13	r.	r.	PROPN
ertr-142	408	14	,	,	PUNCT
ertr-142	408	15	&	&	CCONJ
ertr-142	408	16	bickart	bickart	PROPN
ertr-142	408	17	,	,	PUNCT
ertr-142	408	18	b.	b.	PROPN
ertr-142	408	19	(	(	PUNCT
ertr-142	408	20	2005	2005	NUM
ertr-142	408	21	)	)	PUNCT
ertr-142	408	22	.	.	PUNCT
ertr-142	409	1	published	publish	VERB
ertr-142	409	2	‘	'	PUNCT
ertr-142	409	3	word	word	NOUN
ertr-142	409	4	of	of	ADP
ertr-142	409	5	mouth	mouth	NOUN
ertr-142	409	6	’	'	PUNCT
ertr-142	409	7	:	:	PUNCT
ertr-142	409	8	referable	referable	ADJ
ertr-142	409	9	,	,	PUNCT
ertr-142	409	10	consumer	consumer	NOUN
ertr-142	409	11	generated	generate	VERB
ertr-142	409	12	information	information	NOUN
ertr-142	409	13	on	on	ADP
ertr-142	409	14	the	the	DET
ertr-142	409	15	internet	internet	NOUN
ertr-142	409	16	.	.	PUNCT
ertr-142	410	1	in	in	ADP
ertr-142	410	2	c.	c.	PROPN
ertr-142	410	3	hauvgedt	hauvgedt	PROPN
ertr-142	410	4	,	,	PUNCT
ertr-142	410	5	k.	k.	PROPN
ertr-142	410	6	machleit	machleit	PROPN
ertr-142	410	7	,	,	PUNCT
ertr-142	410	8	r.	r.	PROPN
ertr-142	410	9	yalch	yalch	PROPN
ertr-142	410	10	(	(	PUNCT
ertr-142	410	11	eds	ed	NOUN
ertr-142	410	12	.	.	PUNCT
ertr-142	410	13	)	)	PUNCT
ertr-142	410	14	,	,	PUNCT
ertr-142	410	15	online	online	ADJ
ertr-142	410	16	consumer	consumer	NOUN
ertr-142	410	17	psychology	psychology	NOUN
ertr-142	410	18	:	:	PUNCT
ertr-142	410	19	understanding	understanding	NOUN
ertr-142	410	20	and	and	CCONJ
ertr-142	410	21	influencing	influence	VERB
ertr-142	410	22	behavior	behavior	NOUN
ertr-142	410	23	in	in	ADP
ertr-142	410	24	the	the	DET
ertr-142	410	25	virtual	virtual	ADJ
ertr-142	410	26	world	world	NOUN
ertr-142	410	27	(	(	PUNCT
ertr-142	410	28	pp.35	pp.35	NOUN
ertr-142	410	29	-	-	PUNCT
ertr-142	410	30	61).new	61).new	NUM
ertr-142	410	31	jersey	jersey	NOUN
ertr-142	410	32	:	:	PUNCT
ertr-142	410	33	lawrence	lawrence	PROPN
ertr-142	410	34	erlbaum	erlbaum	PROPN
ertr-142	410	35	association	association	PROPN
ertr-142	410	36	.	.	PUNCT
ertr-142	411	1	sen	sen	PROPN
ertr-142	411	2	,	,	PUNCT
ertr-142	411	3	s.	s.	PROPN
ertr-142	411	4	,	,	PUNCT
ertr-142	411	5	&	&	CCONJ
ertr-142	411	6	lerman	lerman	PROPN
ertr-142	411	7	,	,	PUNCT
ertr-142	411	8	d.	d.	PROPN
ertr-142	411	9	(	(	PUNCT
ertr-142	411	10	2007	2007	NUM
ertr-142	411	11	)	)	PUNCT
ertr-142	411	12	.	.	PUNCT
ertr-142	412	1	why	why	SCONJ
ertr-142	412	2	are	be	AUX
ertr-142	412	3	you	you	PRON
ertr-142	412	4	telling	tell	VERB
ertr-142	412	5	me	i	PRON
ertr-142	412	6	this	this	PRON
ertr-142	412	7	?	?	PUNCT
ertr-142	413	1	an	an	DET
ertr-142	413	2	examination	examination	NOUN
ertr-142	413	3	into	into	ADP
ertr-142	413	4	negative	negative	ADJ
ertr-142	413	5	consumer	consumer	NOUN
ertr-142	413	6	reviews	review	NOUN
ertr-142	413	7	on	on	ADP
ertr-142	413	8	the	the	DET
ertr-142	413	9	web	web	NOUN
ertr-142	413	10	.	.	PROPN
ertr-142	413	11	journal	journal	PROPN
ertr-142	413	12	of	of	ADP
ertr-142	413	13	interactive	interactive	ADJ
ertr-142	413	14	marketing	marketing	NOUN
ertr-142	413	15	,	,	PUNCT
ertr-142	413	16	21(4	21(4	NUM
ertr-142	413	17	)	)	PUNCT
ertr-142	413	18	,	,	PUNCT
ertr-142	413	19	76	76	NUM
ertr-142	413	20	-	-	SYM
ertr-142	413	21	94	94	NUM
ertr-142	413	22	.	.	PUNCT
ertr-142	414	1	soriano	soriano	PROPN
ertr-142	414	2	,	,	PUNCT
ertr-142	414	3	d.	d.	PROPN
ertr-142	414	4	(	(	PUNCT
ertr-142	414	5	2002	2002	NUM
ertr-142	414	6	)	)	PUNCT
ertr-142	414	7	.	.	PUNCT
ertr-142	415	1	customers	customer	NOUN
ertr-142	415	2	’	'	PUNCT
ertr-142	415	3	expectations	expectation	NOUN
ertr-142	415	4	factors	factor	NOUN
ertr-142	415	5	in	in	ADP
ertr-142	415	6	restaurants	restaurant	NOUN
ertr-142	415	7	:	:	PUNCT
ertr-142	415	8	the	the	DET
ertr-142	415	9	situation	situation	NOUN
ertr-142	415	10	in	in	ADP
ertr-142	415	11	spain	spain	PROPN
ertr-142	415	12	.	.	PUNCT
ertr-142	416	1	international	international	ADJ
ertr-142	416	2	journal	journal	PROPN
ertr-142	416	3	of	of	ADP
ertr-142	416	4	quality	quality	NOUN
ertr-142	416	5	&	&	CCONJ
ertr-142	416	6	reliability	reliability	NOUN
ertr-142	416	7	management	management	NOUN
ertr-142	416	8	,	,	PUNCT
ertr-142	416	9	19(8/9	19(8/9	NOUN
ertr-142	416	10	)	)	PUNCT
ertr-142	416	11	,	,	PUNCT
ertr-142	416	12	1055	1055	NUM
ertr-142	416	13	–	–	PUNCT
ertr-142	416	14	1067	1067	NUM
ertr-142	416	15	.	.	PUNCT
ertr-142	417	1	soderlund	soderlund	PROPN
ertr-142	417	2	,	,	PUNCT
ertr-142	417	3	m.	m.	NOUN
ertr-142	417	4	,	,	PUNCT
ertr-142	417	5	&	&	CCONJ
ertr-142	417	6	rosengren	rosengren	PROPN
ertr-142	417	7	,	,	PUNCT
ertr-142	417	8	s.	s.	PROPN
ertr-142	417	9	(	(	PUNCT
ertr-142	417	10	2007).receiving	2007).receive	VERB
ertr-142	417	11	word	word	NOUN
ertr-142	417	12	-	-	PUNCT
ertr-142	417	13	of	of	ADP
ertr-142	417	14	-	-	PUNCT
ertr-142	417	15	mouth	mouth	NOUN
ertr-142	417	16	from	from	ADP
ertr-142	417	17	the	the	DET
ertr-142	417	18	service	service	NOUN
ertr-142	417	19	customer	customer	NOUN
ertr-142	417	20	:	:	PUNCT
ertr-142	417	21	an	an	DET
ertr-142	417	22	emotion	emotion	NOUN
ertr-142	417	23	-	-	PUNCT
ertr-142	417	24	based	base	VERB
ertr-142	417	25	effectiveness	effectiveness	NOUN
ertr-142	417	26	assessment	assessment	NOUN
ertr-142	417	27	.	.	PUNCT
ertr-142	418	1	journal	journal	NOUN
ertr-142	418	2	of	of	ADP
ertr-142	418	3	retailing	retailing	NOUN
ertr-142	418	4	and	and	CCONJ
ertr-142	418	5	consumer	consumer	NOUN
ertr-142	418	6	services	service	NOUN
ertr-142	418	7	,	,	PUNCT
ertr-142	418	8	14	14	NUM
ertr-142	418	9	,	,	PUNCT
ertr-142	418	10	123	123	NUM
ertr-142	418	11	-	-	SYM
ertr-142	418	12	136	136	NUM
ertr-142	418	13	.	.	PUNCT
ertr-142	419	1	stringam	stringam	PROPN
ertr-142	419	2	,	,	PUNCT
ertr-142	419	3	b.b	b.b	PROPN
ertr-142	419	4	.	.	PROPN
ertr-142	419	5	,	,	PUNCT
ertr-142	419	6	gerdes	gerdes	PROPN
ertr-142	419	7	jr	jr	PROPN
ertr-142	419	8	.	.	PUNCT
ertr-142	419	9	j.	j.	PROPN
ertr-142	419	10	,	,	PUNCT
ertr-142	419	11	&	&	CCONJ
ertr-142	419	12	vanleeuwen	vanleeuwen	PROPN
ertr-142	419	13	,	,	PUNCT
ertr-142	419	14	d.m	d.m	PROPN
ertr-142	419	15	.	.	PUNCT
ertr-142	419	16	(	(	PUNCT
ertr-142	419	17	2010	2010	NUM
ertr-142	419	18	)	)	PUNCT
ertr-142	419	19	.	.	PUNCT
ertr-142	420	1	assessing	assess	VERB
ertr-142	420	2	the	the	DET
ertr-142	420	3	importance	importance	NOUN
ertr-142	420	4	and	and	CCONJ
ertr-142	420	5	relationships	relationship	NOUN
ertr-142	420	6	of	of	ADP
ertr-142	420	7	ratings	rating	NOUN
ertr-142	420	8	on	on	ADP
ertr-142	420	9	user	user	NOUN
ertr-142	420	10	-	-	PUNCT
ertr-142	420	11	generated	generate	VERB
ertr-142	420	12	traveller	traveller	NOUN
ertr-142	420	13	reviews	review	NOUN
ertr-142	420	14	.	.	PUNCT
ertr-142	421	1	journal	journal	NOUN
ertr-142	421	2	of	of	ADP
ertr-142	421	3	quality	quality	NOUN
ertr-142	421	4	assurance	assurance	NOUN
ertr-142	421	5	in	in	ADP
ertr-142	421	6	hospitality	hospitality	NOUN
ertr-142	421	7	&	&	CCONJ
ertr-142	421	8	tourism	tourism	NOUN
ertr-142	421	9	,	,	PUNCT
ertr-142	421	10	11(2	11(2	NOUN
ertr-142	421	11	)	)	PUNCT
ertr-142	421	12	,	,	PUNCT
ertr-142	421	13	73	73	NUM
ertr-142	421	14	-	-	SYM
ertr-142	421	15	92	92	NUM
ertr-142	421	16	.	.	PUNCT
ertr-142	422	1	sweeney	sweeney	PROPN
ertr-142	422	2	,	,	PUNCT
ertr-142	422	3	j.c	j.c	PROPN
ertr-142	422	4	.	.	PROPN
ertr-142	422	5	,	,	PUNCT
ertr-142	422	6	soutar	soutar	NOUN
ertr-142	422	7	,	,	PUNCT
ertr-142	422	8	g.n	g.n	PROPN
ertr-142	422	9	.	.	PROPN
ertr-142	422	10	,	,	PUNCT
ertr-142	422	11	&	&	CCONJ
ertr-142	422	12	mazzarol	mazzarol	NOUN
ertr-142	422	13	,	,	PUNCT
ertr-142	422	14	t.	t.	PROPN
ertr-142	422	15	(	(	PUNCT
ertr-142	422	16	2012	2012	NUM
ertr-142	422	17	)	)	PUNCT
ertr-142	422	18	.	.	PUNCT
ertr-142	423	1	word	word	NOUN
ertr-142	423	2	of	of	ADP
ertr-142	423	3	mouth	mouth	NOUN
ertr-142	423	4	:	:	PUNCT
ertr-142	423	5	measuring	measure	VERB
ertr-142	423	6	the	the	DET
ertr-142	423	7	power	power	NOUN
ertr-142	423	8	of	of	ADP
ertr-142	423	9	individual	individual	ADJ
ertr-142	423	10	messages	message	NOUN
ertr-142	423	11	.	.	PUNCT
ertr-142	424	1	european	european	ADJ
ertr-142	424	2	journal	journal	PROPN
ertr-142	424	3	of	of	ADP
ertr-142	424	4	marketing	marketing	NOUN
ertr-142	424	5	,	,	PUNCT
ertr-142	424	6	46(1/2	46(1/2	NUM
ertr-142	424	7	)	)	PUNCT
ertr-142	424	8	,	,	PUNCT
ertr-142	424	9	237	237	NUM
ertr-142	424	10	-	-	SYM
ertr-142	424	11	257	257	NUM
ertr-142	424	12	.	.	PUNCT
ertr-142	425	1	sparks	spark	NOUN
ertr-142	425	2	,	,	PUNCT
ertr-142	425	3	b.	b.	PROPN
ertr-142	425	4	,	,	PUNCT
ertr-142	425	5	&	&	CCONJ
ertr-142	425	6	browning	browning	PROPN
ertr-142	425	7	,	,	PUNCT
ertr-142	425	8	v.	v.	PROPN
ertr-142	425	9	(	(	PUNCT
ertr-142	425	10	2011).the	2011).the	DET
ertr-142	425	11	impact	impact	NOUN
ertr-142	425	12	of	of	ADP
ertr-142	425	13	online	online	ADJ
ertr-142	425	14	reviews	review	NOUN
ertr-142	425	15	on	on	ADP
ertr-142	425	16	hotel	hotel	NOUN
ertr-142	425	17	booking	booking	NOUN
ertr-142	425	18	intentions	intention	NOUN
ertr-142	425	19	and	and	CCONJ
ertr-142	425	20	trust	trust	NOUN
ertr-142	425	21	.	.	PUNCT
ertr-142	426	1	tourism	tourism	NOUN
ertr-142	426	2	management	management	NOUN
ertr-142	426	3	,	,	PUNCT
ertr-142	426	4	32(6),1310	32(6),1310	NUM
ertr-142	426	5	-	-	SYM
ertr-142	426	6	1323	1323	NUM
ertr-142	426	7	.	.	PUNCT
ertr-142	427	1	tax	tax	NOUN
ertr-142	427	2	,	,	PUNCT
ertr-142	427	3	s.s	s.s	PROPN
ertr-142	427	4	.	.	PROPN
ertr-142	427	5	,	,	PUNCT
ertr-142	427	6	brown	brown	PROPN
ertr-142	427	7	,	,	PUNCT
ertr-142	427	8	s.w	s.w	PROPN
ertr-142	427	9	.	.	PROPN
ertr-142	427	10	,	,	PUNCT
ertr-142	427	11	&	&	CCONJ
ertr-142	427	12	chandrashekaran	chandrashekaran	PROPN
ertr-142	427	13	,	,	PUNCT
ertr-142	427	14	m.	m.	NOUN
ertr-142	427	15	(	(	PUNCT
ertr-142	427	16	1998	1998	NUM
ertr-142	427	17	)	)	PUNCT
ertr-142	427	18	.	.	PUNCT
ertr-142	428	1	customer	customer	NOUN
ertr-142	428	2	evaluation	evaluation	NOUN
ertr-142	428	3	of	of	ADP
ertr-142	428	4	service	service	NOUN
ertr-142	428	5	complaint	complaint	NOUN
ertr-142	428	6	experiences	experience	NOUN
ertr-142	428	7	:	:	PUNCT
ertr-142	428	8	implications	implication	NOUN
ertr-142	428	9	for	for	ADP
ertr-142	428	10	relationship	relationship	NOUN
ertr-142	428	11	marketing	marketing	NOUN
ertr-142	428	12	.	.	PUNCT
ertr-142	429	1	journal	journal	NOUN
ertr-142	429	2	of	of	ADP
ertr-142	429	3	marketing	marketing	NOUN
ertr-142	429	4	,	,	PUNCT
ertr-142	429	5	62,60	62,60	NOUN
ertr-142	429	6	-	-	SYM
ertr-142	429	7	76	76	NUM
ertr-142	429	8	.	.	PUNCT
ertr-142	430	1	travelindustrywire.com	travelindustrywire.com	X
ertr-142	430	2	.	.	PUNCT
ertr-142	431	1	(	(	PUNCT
ertr-142	431	2	2007).travel	2007).travel	NUM
ertr-142	431	3	reviews	review	NOUN
ertr-142	431	4	-	-	PUNCT
ertr-142	431	5	consumers	consumer	NOUN
ertr-142	431	6	are	be	AUX
ertr-142	431	7	changing	change	VERB
ertr-142	431	8	your	your	PRON
ertr-142	431	9	brand	brand	NOUN
ertr-142	431	10	and	and	CCONJ
ertr-142	431	11	reputation	reputation	NOUN
ertr-142	431	12	online	online	ADV
ertr-142	431	13	.	.	PUNCT
ertr-142	432	1	retrieved	retrieve	VERB
ertr-142	432	2	,	,	PUNCT
ertr-142	432	3	april	april	PROPN
ertr-142	432	4	5	5	NUM
ertr-142	432	5	,	,	PUNCT
ertr-142	432	6	2015	2015	NUM
ertr-142	432	7	,	,	PUNCT
ertr-142	432	8	from	from	ADP
ertr-142	432	9	http://www.travelindustrywire.com/article29359.html	http://www.travelindustrywire.com/article29359.html	PRON
ertr-142	432	10	.	.	PUNCT
ertr-142	433	1	tripadvisor.com	tripadvisor.com	X
ertr-142	433	2	.	.	PUNCT
ertr-142	433	3	(	(	PUNCT
ertr-142	433	4	2011	2011	NUM
ertr-142	433	5	)	)	PUNCT
ertr-142	433	6	.	.	PUNCT
ertr-142	434	1	travelers	traveler	NOUN
ertr-142	434	2	consult	consult	VERB
ertr-142	434	3	online	online	ADJ
ertr-142	434	4	reviews	review	NOUN
ertr-142	434	5	retrieved	retrieve	VERB
ertr-142	434	6	,	,	PUNCT
ertr-142	434	7	april	april	PROPN
ertr-142	434	8	5	5	NUM
ertr-142	434	9	,	,	PUNCT
ertr-142	434	10	2015	2015	NUM
ertr-142	434	11	,	,	PUNCT
ertr-142	434	12	from	from	ADP
ertr-142	434	13	http://tripadvisor.com	http://tripadvisor.com	PROPN
ertr-142	434	14	.	.	PUNCT
ertr-142	435	1	unaid	unaid	PROPN
ertr-142	435	2	.	.	PUNCT
ertr-142	436	1	(	(	PUNCT
ertr-142	436	2	2010	2010	NUM
ertr-142	436	3	)	)	PUNCT
ertr-142	436	4	.	.	PUNCT
ertr-142	437	1	introduction	introduction	NOUN
ertr-142	437	2	to	to	ADP
ertr-142	437	3	triangulation	triangulation	NOUN
ertr-142	437	4	.	.	PUNCT
ertr-142	438	1	retrieved	retrieve	VERB
ertr-142	438	2	april	april	PROPN
ertr-142	438	3	5	5	NUM
ertr-142	438	4	,	,	PUNCT
ertr-142	438	5	2016	2016	NUM
ertr-142	438	6	,	,	PUNCT
ertr-142	438	7	from	from	ADP
ertr-142	438	8	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	438	9	http://www.travelindustrywire.com/article29359.html	http://www.travelindustrywire.com/article29359.html	PROPN
ertr-142	438	10	http://tripadvisor.com/	http://tripadvisor.com/	PROPN
ertr-142	438	11	e	e	PROPN
ertr-142	438	12	-	-	NOUN
ertr-142	438	13	review	review	NOUN
ertr-142	438	14	of	of	ADP
ertr-142	438	15	tourism	tourism	NOUN
ertr-142	438	16	research	research	NOUN
ertr-142	438	17	(	(	PUNCT
ertr-142	438	18	ertr	ertr	NOUN
ertr-142	438	19	)	)	PUNCT
ertr-142	438	20	,	,	PUNCT
ertr-142	438	21	vol	vol	NOUN
ertr-142	438	22	.	.	PROPN
ertr-142	439	1	14	14	NUM
ertr-142	439	2	,	,	PUNCT
ertr-142	440	1	no	no	INTJ
ertr-142	440	2	.	.	NOUN
ertr-142	441	1	5/6	5/6	NUM
ertr-142	441	2	,	,	PUNCT
ertr-142	441	3	2017	2017	NUM
ertr-142	441	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	441	5	239	239	NUM
ertr-142	441	6	http://www.unaids.org/sites/default/files/sub_landing/files/10_4-intro-to-triangulationmef.pdf	http://www.unaids.org/sites/default/files/sub_landing/files/10_4-intro-to-triangulationmef.pdf	PROPN
ertr-142	441	7	vasquez	vasquez	PROPN
ertr-142	441	8	,	,	PUNCT
ertr-142	441	9	c.	c.	PROPN
ertr-142	441	10	(	(	PUNCT
ertr-142	441	11	2011	2011	NUM
ertr-142	441	12	)	)	PUNCT
ertr-142	441	13	.	.	PUNCT
ertr-142	442	1	complaint	complaint	NOUN
ertr-142	442	2	online	online	ADV
ertr-142	442	3	:	:	PUNCT
ertr-142	442	4	the	the	DET
ertr-142	442	5	case	case	NOUN
ertr-142	442	6	of	of	ADP
ertr-142	442	7	tripadvisor	tripadvisor	PROPN
ertr-142	442	8	.	.	PUNCT
ertr-142	443	1	journal	journal	PROPN
ertr-142	443	2	of	of	ADP
ertr-142	443	3	pragmatics	pragmatic	NOUN
ertr-142	443	4	,	,	PUNCT
ertr-142	443	5	43	43	NUM
ertr-142	443	6	,	,	PUNCT
ertr-142	443	7	1707	1707	NUM
ertr-142	443	8	-	-	SYM
ertr-142	443	9	1717	1717	NUM
ertr-142	443	10	.	.	PUNCT
ertr-142	444	1	xiang	xiang	PROPN
ertr-142	444	2	,	,	PUNCT
ertr-142	444	3	z.	z.	PROPN
ertr-142	444	4	,	,	PUNCT
ertr-142	444	5	&	&	CCONJ
ertr-142	444	6	gretzel	gretzel	PROPN
ertr-142	444	7	,	,	PUNCT
ertr-142	444	8	u.	u.	PROPN
ertr-142	444	9	(	(	PUNCT
ertr-142	444	10	2010).role	2010).role	NUM
ertr-142	444	11	of	of	ADP
ertr-142	444	12	social	social	ADJ
ertr-142	444	13	media	medium	NOUN
ertr-142	444	14	in	in	ADP
ertr-142	444	15	online	online	ADJ
ertr-142	444	16	travel	travel	NOUN
ertr-142	444	17	information	information	NOUN
ertr-142	444	18	search	search	NOUN
ertr-142	444	19	.	.	PUNCT
ertr-142	445	1	tourism	tourism	NOUN
ertr-142	445	2	management	management	NOUN
ertr-142	445	3	,	,	PUNCT
ertr-142	445	4	31(2	31(2	NUM
ertr-142	445	5	)	)	PUNCT
ertr-142	445	6	,	,	PUNCT
ertr-142	445	7	179	179	NUM
ertr-142	445	8	-	-	SYM
ertr-142	445	9	188	188	NUM
ertr-142	445	10	.	.	PUNCT
ertr-142	446	1	xie	xie	PROPN
ertr-142	446	2	,	,	PUNCT
ertr-142	446	3	k.l	k.l	PROPN
ertr-142	446	4	.	.	PROPN
ertr-142	446	5	,	,	PUNCT
ertr-142	446	6	zhang	zhang	PROPN
ertr-142	446	7	,	,	PUNCT
ertr-142	446	8	z.	z.	PROPN
ertr-142	446	9	,	,	PUNCT
ertr-142	446	10	&	&	CCONJ
ertr-142	446	11	zhang	zhang	PROPN
ertr-142	446	12	,	,	PUNCT
ertr-142	446	13	z.	z.	PROPN
ertr-142	446	14	(	(	PUNCT
ertr-142	446	15	2014).the	2014).the	DET
ertr-142	446	16	business	business	NOUN
ertr-142	446	17	value	value	NOUN
ertr-142	446	18	of	of	ADP
ertr-142	446	19	online	online	ADJ
ertr-142	446	20	consumer	consumer	NOUN
ertr-142	446	21	reviews	review	NOUN
ertr-142	446	22	and	and	CCONJ
ertr-142	446	23	management	management	NOUN
ertr-142	446	24	response	response	NOUN
ertr-142	446	25	to	to	ADP
ertr-142	446	26	hotel	hotel	NOUN
ertr-142	446	27	performance	performance	NOUN
ertr-142	446	28	.	.	PUNCT
ertr-142	447	1	international	international	ADJ
ertr-142	447	2	journal	journal	PROPN
ertr-142	447	3	of	of	ADP
ertr-142	447	4	hospitality	hospitality	PROPN
ertr-142	447	5	management	management	NOUN
ertr-142	447	6	,	,	PUNCT
ertr-142	447	7	43	43	NUM
ertr-142	447	8	,	,	PUNCT
ertr-142	447	9	1	1	NUM
ertr-142	447	10	-	-	SYM
ertr-142	447	11	12	12	NUM
ertr-142	447	12	.	.	PUNCT
ertr-142	448	1	ye	ye	NUM
ertr-142	448	2	,	,	PUNCT
ertr-142	448	3	q.	q.	NOUN
ertr-142	448	4	,	,	PUNCT
ertr-142	448	5	law	law	NOUN
ertr-142	448	6	,	,	PUNCT
ertr-142	448	7	r.	r.	PROPN
ertr-142	448	8	gu	gu	PROPN
ertr-142	448	9	,	,	PUNCT
ertr-142	448	10	b.	b.	PROPN
ertr-142	448	11	,	,	PUNCT
ertr-142	448	12	&	&	CCONJ
ertr-142	448	13	chen	chen	PROPN
ertr-142	448	14	,	,	PUNCT
ertr-142	448	15	w.	w.	PROPN
ertr-142	448	16	(	(	PUNCT
ertr-142	448	17	2011	2011	NUM
ertr-142	448	18	)	)	PUNCT
ertr-142	448	19	.	.	PUNCT
ertr-142	449	1	the	the	DET
ertr-142	449	2	influence	influence	NOUN
ertr-142	449	3	of	of	ADP
ertr-142	449	4	user	user	NOUN
ertr-142	449	5	-	-	PUNCT
ertr-142	449	6	generated	generate	VERB
ertr-142	449	7	content	content	NOUN
ertr-142	449	8	on	on	ADP
ertr-142	449	9	traveller	traveller	NOUN
ertr-142	449	10	behavior	behavior	NOUN
ertr-142	449	11	:	:	PUNCT
ertr-142	449	12	an	an	DET
ertr-142	449	13	empirical	empirical	ADJ
ertr-142	449	14	investigation	investigation	NOUN
ertr-142	449	15	on	on	ADP
ertr-142	449	16	the	the	DET
ertr-142	449	17	effects	effect	NOUN
ertr-142	449	18	of	of	ADP
ertr-142	449	19	e	e	NOUN
ertr-142	449	20	-	-	NOUN
ertr-142	449	21	word	word	NOUN
ertr-142	449	22	-	-	PUNCT
ertr-142	449	23	of	of	ADP
ertr-142	449	24	-	-	PUNCT
ertr-142	449	25	mouth	mouth	NOUN
ertr-142	449	26	to	to	ADP
ertr-142	449	27	hotel	hotel	NOUN
ertr-142	449	28	online	online	ADJ
ertr-142	449	29	booking	booking	NOUN
ertr-142	449	30	.	.	PUNCT
ertr-142	450	1	computers	computer	NOUN
ertr-142	450	2	in	in	ADP
ertr-142	450	3	human	human	ADJ
ertr-142	450	4	behavior	behavior	NOUN
ertr-142	450	5	,	,	PUNCT
ertr-142	450	6	27(2),634	27(2),634	NUM
ertr-142	450	7	-	-	SYM
ertr-142	450	8	369	369	NUM
ertr-142	450	9	.	.	PUNCT
ertr-142	451	1	yuksel	yuksel	ADJ
ertr-142	451	2	,	,	PUNCT
ertr-142	451	3	a.	a.	PROPN
ertr-142	451	4	,	,	PUNCT
ertr-142	451	5	kilinc	kilinc	PROPN
ertr-142	451	6	,	,	PUNCT
ertr-142	451	7	u.k	u.k	PROPN
ertr-142	451	8	.	.	PROPN
ertr-142	451	9	,	,	PUNCT
ertr-142	451	10	&	&	CCONJ
ertr-142	451	11	yuksel	yuksel	PROPN
ertr-142	451	12	,	,	PUNCT
ertr-142	451	13	f.	f.	PROPN
ertr-142	451	14	(	(	PUNCT
ertr-142	451	15	2006).cross	2006).cross	ADJ
ertr-142	451	16	-	-	ADJ
ertr-142	451	17	national	national	ADJ
ertr-142	451	18	analysis	analysis	NOUN
ertr-142	451	19	of	of	ADP
ertr-142	451	20	hotel	hotel	NOUN
ertr-142	451	21	customers	customer	NOUN
ertr-142	451	22	’	’	PART
ertr-142	451	23	attitudes	attitude	NOUN
ertr-142	451	24	toward	toward	ADP
ertr-142	451	25	complaining	complain	VERB
ertr-142	451	26	and	and	CCONJ
ertr-142	451	27	their	their	PRON
ertr-142	451	28	complaining	complain	VERB
ertr-142	451	29	behaviors	behavior	NOUN
ertr-142	451	30	.	.	PUNCT
ertr-142	452	1	tourism	tourism	NOUN
ertr-142	452	2	management	management	NOUN
ertr-142	452	3	,	,	PUNCT
ertr-142	452	4	27	27	NUM
ertr-142	452	5	,	,	PUNCT
ertr-142	452	6	11	11	NUM
ertr-142	452	7	-	-	SYM
ertr-142	452	8	24	24	NUM
ertr-142	452	9	.	.	PUNCT
ertr-142	452	10	appendix	appendix	VERB
ertr-142	452	11	complaints	complaint	NOUN
ertr-142	452	12	about	about	ADP
ertr-142	452	13	the	the	DET
ertr-142	452	14	rooms	room	NOUN
ertr-142	452	15	:	:	PUNCT
ertr-142	452	16	examples	example	NOUN
ertr-142	452	17	of	of	ADP
ertr-142	452	18	comments	comment	NOUN
ertr-142	452	19	:	:	PUNCT
ertr-142	452	20	“	"	PUNCT
ertr-142	452	21	the	the	DET
ertr-142	452	22	room	room	NOUN
ertr-142	452	23	was	be	AUX
ertr-142	452	24	not	not	PART
ertr-142	452	25	so	so	ADV
ertr-142	452	26	big	big	ADJ
ertr-142	452	27	compared	compare	VERB
ertr-142	452	28	to	to	ADP
ertr-142	452	29	the	the	DET
ertr-142	452	30	price	price	NOUN
ertr-142	452	31	.	.	PUNCT
ertr-142	452	32	”	"	PUNCT
ertr-142	453	1	“	"	PUNCT
ertr-142	453	2	the	the	DET
ertr-142	453	3	hotel	hotel	NOUN
ertr-142	453	4	was	be	AUX
ertr-142	453	5	old	old	ADJ
ertr-142	453	6	and	and	CCONJ
ertr-142	453	7	outdated	outdated	ADJ
ertr-142	453	8	.	.	PUNCT
ertr-142	454	1	the	the	DET
ertr-142	454	2	water	water	NOUN
ertr-142	454	3	pressure	pressure	NOUN
ertr-142	454	4	for	for	ADP
ertr-142	454	5	the	the	DET
ertr-142	454	6	shower	shower	NOUN
ertr-142	454	7	was	be	AUX
ertr-142	454	8	weak	weak	ADJ
ertr-142	454	9	.	.	PUNCT
ertr-142	455	1	the	the	DET
ertr-142	455	2	worst	bad	ADJ
ertr-142	455	3	thing	thing	NOUN
ertr-142	455	4	was	be	AUX
ertr-142	455	5	the	the	DET
ertr-142	455	6	super	super	ADV
ertr-142	455	7	cold	cold	ADJ
ertr-142	455	8	air	air	NOUN
ertr-142	455	9	-	-	PUNCT
ertr-142	455	10	conditioning	conditioning	NOUN
ertr-142	455	11	which	which	PRON
ertr-142	455	12	did	do	AUX
ertr-142	455	13	n’t	not	PART
ertr-142	455	14	change	change	VERB
ertr-142	455	15	even	even	ADV
ertr-142	455	16	if	if	SCONJ
ertr-142	455	17	it	it	PRON
ertr-142	455	18	was	be	AUX
ertr-142	455	19	adjusted	adjust	VERB
ertr-142	455	20	.	.	PUNCT
ertr-142	455	21	”	"	PUNCT
ertr-142	456	1	“	"	PUNCT
ertr-142	456	2	the	the	DET
ertr-142	456	3	tv	tv	NOUN
ertr-142	456	4	channels	channel	NOUN
ertr-142	456	5	were	be	AUX
ertr-142	456	6	95	95	NUM
ertr-142	456	7	%	%	NOUN
ertr-142	456	8	in	in	ADP
ertr-142	456	9	thai	thai	PROPN
ertr-142	456	10	.	.	PUNCT
ertr-142	456	11	”	"	PUNCT
ertr-142	457	1	complaints	complaint	NOUN
ertr-142	457	2	about	about	ADP
ertr-142	457	3	the	the	DET
ertr-142	457	4	staff	staff	NOUN
ertr-142	457	5	:	:	PUNCT
ertr-142	457	6	examples	example	NOUN
ertr-142	457	7	of	of	ADP
ertr-142	457	8	comments	comment	NOUN
ertr-142	457	9	:	:	PUNCT
ertr-142	457	10	“	"	PUNCT
ertr-142	457	11	the	the	DET
ertr-142	457	12	staff	staff	NOUN
ertr-142	457	13	would	would	AUX
ertr-142	457	14	not	not	PART
ertr-142	457	15	take	take	VERB
ertr-142	457	16	my	my	PRON
ertr-142	457	17	stuff	stuff	NOUN
ertr-142	457	18	down	down	ADP
ertr-142	457	19	to	to	ADP
ertr-142	457	20	the	the	DET
ertr-142	457	21	taxi	taxi	NOUN
ertr-142	457	22	when	when	SCONJ
ertr-142	457	23	i	i	PRON
ertr-142	457	24	checked	check	VERB
ertr-142	457	25	out	out	ADP
ertr-142	457	26	,	,	PUNCT
ertr-142	457	27	i	i	PRON
ertr-142	457	28	myself	myself	PRON
ertr-142	457	29	went	go	VERB
ertr-142	457	30	down	down	ADP
ertr-142	457	31	,	,	PUNCT
ertr-142	457	32	dragged	drag	VERB
ertr-142	457	33	a	a	DET
ertr-142	457	34	trolley	trolley	NOUN
ertr-142	457	35	and	and	CCONJ
ertr-142	457	36	pulled	pull	VERB
ertr-142	457	37	my	my	PRON
ertr-142	457	38	stuff	stuff	NOUN
ertr-142	457	39	to	to	PART
ertr-142	457	40	reception	reception	VERB
ertr-142	457	41	by	by	ADP
ertr-142	457	42	myself	myself	PRON
ertr-142	457	43	and	and	CCONJ
ertr-142	457	44	the	the	DET
ertr-142	457	45	staff	staff	NOUN
ertr-142	457	46	was	be	AUX
ertr-142	457	47	very	very	ADV
ertr-142	457	48	rude	rude	ADJ
ertr-142	457	49	.	.	PUNCT
ertr-142	458	1	i	i	PRON
ertr-142	458	2	would	would	AUX
ertr-142	458	3	think	think	VERB
ertr-142	458	4	twice	twice	ADV
ertr-142	458	5	before	before	SCONJ
ertr-142	458	6	i	i	PRON
ertr-142	458	7	selected	select	VERB
ertr-142	458	8	this	this	DET
ertr-142	458	9	place	place	NOUN
ertr-142	458	10	as	as	ADP
ertr-142	458	11	my	my	PRON
ertr-142	458	12	hotel	hotel	NOUN
ertr-142	458	13	.	.	PUNCT
ertr-142	458	14	”	"	PUNCT
ertr-142	459	1	“	"	PUNCT
ertr-142	459	2	the	the	DET
ertr-142	459	3	staff	staff	NOUN
ertr-142	459	4	was	be	AUX
ertr-142	459	5	unable	unable	ADJ
ertr-142	459	6	to	to	PART
ertr-142	459	7	deal	deal	VERB
ertr-142	459	8	with	with	ADP
ertr-142	459	9	situations	situation	NOUN
ertr-142	459	10	with	with	ADP
ertr-142	459	11	proper	proper	ADJ
ertr-142	459	12	behavior	behavior	NOUN
ertr-142	459	13	,	,	PUNCT
ertr-142	459	14	whereas	whereas	SCONJ
ertr-142	459	15	the	the	DET
ertr-142	459	16	hotel	hotel	NOUN
ertr-142	459	17	manager	manager	NOUN
ertr-142	459	18	left	leave	VERB
ertr-142	459	19	in	in	ADP
ertr-142	459	20	the	the	DET
ertr-142	459	21	middle	middle	NOUN
ertr-142	459	22	of	of	ADP
ertr-142	459	23	the	the	DET
ertr-142	459	24	day	day	NOUN
ertr-142	459	25	and	and	CCONJ
ertr-142	459	26	was	be	AUX
ertr-142	459	27	not	not	PART
ertr-142	459	28	there	there	ADV
ertr-142	459	29	.	.	PUNCT
ertr-142	459	30	”	"	PUNCT
ertr-142	460	1	“	"	PUNCT
ertr-142	460	2	the	the	DET
ertr-142	460	3	staff	staff	NOUN
ertr-142	460	4	did	do	AUX
ertr-142	460	5	not	not	PART
ertr-142	460	6	speak	speak	VERB
ertr-142	460	7	english	english	PROPN
ertr-142	460	8	very	very	ADV
ertr-142	460	9	well	well	ADV
ertr-142	460	10	.	.	PUNCT
ertr-142	460	11	”	"	PUNCT
ertr-142	461	1	complaints	complaint	NOUN
ertr-142	461	2	about	about	ADP
ertr-142	461	3	the	the	DET
ertr-142	461	4	bathrooms	bathroom	NOUN
ertr-142	461	5	:	:	PUNCT
ertr-142	461	6	examples	example	NOUN
ertr-142	461	7	of	of	ADP
ertr-142	461	8	comments	comment	NOUN
ertr-142	461	9	:	:	PUNCT
ertr-142	461	10	“	"	PUNCT
ertr-142	461	11	a	a	DET
ertr-142	461	12	lot	lot	NOUN
ertr-142	461	13	of	of	ADP
ertr-142	461	14	smell	smell	NOUN
ertr-142	461	15	coming	come	VERB
ertr-142	461	16	from	from	ADP
ertr-142	461	17	the	the	DET
ertr-142	461	18	drain	drain	NOUN
ertr-142	461	19	in	in	ADP
ertr-142	461	20	the	the	DET
ertr-142	461	21	bathroom	bathroom	NOUN
ertr-142	461	22	,	,	PUNCT
ertr-142	461	23	when	when	SCONJ
ertr-142	461	24	i	i	PRON
ertr-142	461	25	called	call	VERB
ertr-142	461	26	reception	reception	NOUN
ertr-142	461	27	to	to	PART
ertr-142	461	28	tell	tell	VERB
ertr-142	461	29	them	they	PRON
ertr-142	461	30	,	,	PUNCT
ertr-142	461	31	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-142	461	32	http://www.sciencedirect.com/science/article/pii/s0261517709000387	http://www.sciencedirect.com/science/article/pii/s0261517709000387	PROPN
ertr-142	462	1	e	e	PROPN
ertr-142	462	2	-	-	NOUN
ertr-142	462	3	review	review	NOUN
ertr-142	462	4	of	of	ADP
ertr-142	462	5	tourism	tourism	NOUN
ertr-142	462	6	research	research	NOUN
ertr-142	462	7	(	(	PUNCT
ertr-142	462	8	ertr	ertr	NOUN
ertr-142	462	9	)	)	PUNCT
ertr-142	462	10	,	,	PUNCT
ertr-142	462	11	vol	vol	NOUN
ertr-142	462	12	.	.	PROPN
ertr-142	463	1	14	14	NUM
ertr-142	463	2	,	,	PUNCT
ertr-142	464	1	no	no	INTJ
ertr-142	464	2	.	.	NOUN
ertr-142	465	1	5/6	5/6	NUM
ertr-142	465	2	,	,	PUNCT
ertr-142	465	3	2017	2017	NUM
ertr-142	465	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-142	465	5	240	240	NUM
ertr-142	465	6	they	they	PRON
ertr-142	465	7	replied	reply	VERB
ertr-142	465	8	that	that	SCONJ
ertr-142	465	9	they	they	PRON
ertr-142	465	10	know	know	VERB
ertr-142	465	11	and	and	CCONJ
ertr-142	465	12	can	can	AUX
ertr-142	465	13	not	not	PART
ertr-142	465	14	do	do	VERB
ertr-142	465	15	anything	anything	PRON
ertr-142	465	16	about	about	ADP
ertr-142	465	17	it	it	PRON
ertr-142	465	18	!	!	PUNCT
ertr-142	465	19	”	"	PUNCT
ertr-142	466	1	“	"	PUNCT
ertr-142	466	2	the	the	DET
ertr-142	466	3	hot	hot	ADJ
ertr-142	466	4	water	water	NOUN
ertr-142	466	5	in	in	ADP
ertr-142	466	6	bathroom	bathroom	NOUN
ertr-142	466	7	was	be	AUX
ertr-142	466	8	intermittent	intermittent	ADJ
ertr-142	466	9	.	.	PUNCT
ertr-142	467	1	i	i	PRON
ertr-142	467	2	was	be	AUX
ertr-142	467	3	on	on	ADP
ertr-142	467	4	6th	6th	ADJ
ertr-142	467	5	floor	floor	NOUN
ertr-142	467	6	,	,	PUNCT
ertr-142	467	7	the	the	DET
ertr-142	467	8	lower	low	ADJ
ertr-142	467	9	floors	floor	NOUN
ertr-142	467	10	might	might	AUX
ertr-142	467	11	be	be	AUX
ertr-142	467	12	better	well	ADJ
ertr-142	467	13	.	.	PUNCT
ertr-142	468	1	the	the	DET
ertr-142	468	2	bathrooms	bathroom	NOUN
ertr-142	468	3	need	need	VERB
ertr-142	468	4	“	"	PUNCT
ertr-142	468	5	makeovers	makeover	NOUN
ertr-142	468	6	"	"	PUNCT
ertr-142	468	7	.	.	PUNCT
ertr-142	468	8	”	"	PUNCT
ertr-142	469	1	“	"	PUNCT
ertr-142	469	2	the	the	DET
ertr-142	469	3	bathroom	bathroom	NOUN
ertr-142	469	4	quality	quality	NOUN
ertr-142	469	5	was	be	AUX
ertr-142	469	6	poor	poor	ADJ
ertr-142	469	7	,	,	PUNCT
ertr-142	469	8	after	after	ADP
ertr-142	469	9	taking	take	VERB
ertr-142	469	10	a	a	DET
ertr-142	469	11	shower	shower	NOUN
ertr-142	469	12	water	water	NOUN
ertr-142	469	13	was	be	AUX
ertr-142	469	14	on	on	ADP
ertr-142	469	15	the	the	DET
ertr-142	469	16	floor	floor	NOUN
ertr-142	469	17	.	.	PUNCT
ertr-142	470	1	ants	ant	NOUN
ertr-142	470	2	were	be	AUX
ertr-142	470	3	all	all	ADV
ertr-142	470	4	over	over	ADP
ertr-142	470	5	the	the	DET
ertr-142	470	6	bathroom	bathroom	NOUN
ertr-142	470	7	.	.	PUNCT
ertr-142	471	1	the	the	DET
ertr-142	471	2	ventilation	ventilation	NOUN
ertr-142	471	3	in	in	ADP
ertr-142	471	4	bathrooms	bathroom	NOUN
ertr-142	471	5	was	be	AUX
ertr-142	471	6	bad	bad	ADJ
ertr-142	471	7	,	,	PUNCT
ertr-142	471	8	it	it	PRON
ertr-142	471	9	felt	feel	VERB
ertr-142	471	10	humid	humid	ADJ
ertr-142	471	11	.	.	PUNCT
ertr-142	471	12	”	"	PUNCT
ertr-142	472	1	complaints	complaint	NOUN
ertr-142	472	2	about	about	ADP
ertr-142	472	3	the	the	DET
ertr-142	472	4	restaurant	restaurant	NOUN
ertr-142	472	5	/	/	SYM
ertr-142	472	6	breakfast	breakfast	NOUN
ertr-142	472	7	:	:	PUNCT
ertr-142	472	8	examples	example	NOUN
ertr-142	472	9	of	of	ADP
ertr-142	472	10	comments	comment	NOUN
ertr-142	472	11	:	:	PUNCT
ertr-142	472	12	“	"	PUNCT
ertr-142	472	13	the	the	DET
ertr-142	472	14	indian	indian	ADJ
ertr-142	472	15	food	food	NOUN
ertr-142	472	16	was	be	AUX
ertr-142	472	17	definitely	definitely	ADV
ertr-142	472	18	not	not	PART
ertr-142	472	19	cooked	cook	VERB
ertr-142	472	20	by	by	ADP
ertr-142	472	21	an	an	DET
ertr-142	472	22	indian	indian	ADJ
ertr-142	472	23	chef	chef	NOUN
ertr-142	472	24	.	.	PUNCT
ertr-142	473	1	it	it	PRON
ertr-142	473	2	was	be	AUX
ertr-142	473	3	horrible	horrible	ADJ
ertr-142	473	4	.	.	PUNCT
ertr-142	474	1	either	either	CCONJ
ertr-142	474	2	the	the	DET
ertr-142	474	3	ingredients	ingredient	NOUN
ertr-142	474	4	were	be	AUX
ertr-142	474	5	of	of	ADP
ertr-142	474	6	poor	poor	ADJ
ertr-142	474	7	quality	quality	NOUN
ertr-142	474	8	or	or	CCONJ
ertr-142	474	9	the	the	DET
ertr-142	474	10	chef	chef	NOUN
ertr-142	474	11	had	have	VERB
ertr-142	474	12	no	no	DET
ertr-142	474	13	formal	formal	ADJ
ertr-142	474	14	training	training	NOUN
ertr-142	474	15	in	in	ADP
ertr-142	474	16	indian	indian	ADJ
ertr-142	474	17	cuisine	cuisine	NOUN
ertr-142	474	18	or	or	CCONJ
ertr-142	474	19	both	both	PRON
ertr-142	474	20	.	.	PUNCT
ertr-142	474	21	”	"	PUNCT
ertr-142	475	1	“	"	PUNCT
ertr-142	475	2	the	the	DET
ertr-142	475	3	breakfast	breakfast	NOUN
ertr-142	475	4	could	could	AUX
ertr-142	475	5	have	have	AUX
ertr-142	475	6	been	be	AUX
ertr-142	475	7	better	well	ADJ
ertr-142	475	8	.	.	PUNCT
ertr-142	476	1	the	the	DET
ertr-142	476	2	juices	juice	NOUN
ertr-142	476	3	seemed	seem	VERB
ertr-142	476	4	artificial	artificial	ADJ
ertr-142	476	5	.	.	PUNCT
ertr-142	477	1	the	the	DET
ertr-142	477	2	bacon	bacon	NOUN
ertr-142	477	3	was	be	AUX
ertr-142	477	4	soft	soft	ADJ
ertr-142	477	5	,	,	PUNCT
ertr-142	477	6	not	not	PART
ertr-142	477	7	crispy	crispy	NOUN
ertr-142	477	8	.	.	PUNCT
ertr-142	477	9	”	"	PUNCT
ertr-142	478	1	“	"	PUNCT
ertr-142	478	2	the	the	DET
ertr-142	478	3	complimentary	complimentary	ADJ
ertr-142	478	4	breakfast	breakfast	NOUN
ertr-142	478	5	and	and	CCONJ
ertr-142	478	6	food	food	NOUN
ertr-142	478	7	to	to	PART
ertr-142	478	8	order	order	NOUN
ertr-142	478	9	did	do	AUX
ertr-142	478	10	not	not	PART
ertr-142	478	11	have	have	VERB
ertr-142	478	12	any	any	DET
ertr-142	478	13	variety	variety	NOUN
ertr-142	478	14	and	and	CCONJ
ertr-142	478	15	were	be	AUX
ertr-142	478	16	not	not	PART
ertr-142	478	17	tasty	tasty	ADJ
ertr-142	478	18	,	,	PUNCT
ertr-142	478	19	and	and	CCONJ
ertr-142	478	20	the	the	DET
ertr-142	478	21	price	price	NOUN
ertr-142	478	22	was	be	AUX
ertr-142	478	23	rather	rather	ADV
ertr-142	478	24	high	high	ADJ
ertr-142	478	25	.	.	PUNCT
ertr-142	478	26	”	"	PUNCT
ertr-142	479	1	complaints	complaint	NOUN
ertr-142	479	2	about	about	ADP
ertr-142	479	3	the	the	DET
ertr-142	479	4	car	car	NOUN
ertr-142	479	5	park	park	NOUN
ertr-142	479	6	:	:	PUNCT
ertr-142	479	7	“	"	PUNCT
ertr-142	479	8	the	the	DET
ertr-142	479	9	car	car	NOUN
ertr-142	479	10	park	park	NOUN
ertr-142	479	11	was	be	AUX
ertr-142	479	12	n’t	not	PART
ertr-142	479	13	big	big	ADJ
ertr-142	479	14	enough	enough	ADV
ertr-142	479	15	.	.	PUNCT
ertr-142	479	16	”	"	PUNCT
ertr-142	480	1	“	"	PUNCT
ertr-142	480	2	parking	parking	NOUN
ertr-142	480	3	spaces	space	NOUN
ertr-142	480	4	for	for	ADP
ertr-142	480	5	the	the	DET
ertr-142	480	6	handicapped	handicapped	NOUN
ertr-142	480	7	were	be	AUX
ertr-142	480	8	provided	provide	VERB
ertr-142	480	9	by	by	ADP
ertr-142	480	10	the	the	DET
ertr-142	480	11	hotel	hotel	NOUN
ertr-142	480	12	,	,	PUNCT
ertr-142	480	13	but	but	CCONJ
ertr-142	480	14	they	they	PRON
ertr-142	480	15	had	have	AUX
ertr-142	480	16	been	be	AUX
ertr-142	480	17	reserved	reserve	VERB
ertr-142	480	18	by	by	ADP
ertr-142	480	19	other	other	ADJ
ertr-142	480	20	cars	car	NOUN
ertr-142	480	21	.	.	PUNCT
ertr-142	480	22	”	"	PUNCT
ertr-142	481	1	complaints	complaint	NOUN
ertr-142	481	2	about	about	ADP
ertr-142	481	3	the	the	DET
ertr-142	481	4	location	location	NOUN
ertr-142	481	5	:	:	PUNCT
ertr-142	481	6	“	"	PUNCT
ertr-142	481	7	a	a	DET
ertr-142	481	8	little	little	ADJ
ertr-142	481	9	bit	bit	NOUN
ertr-142	481	10	far	far	ADV
ertr-142	481	11	from	from	ADP
ertr-142	481	12	all	all	DET
ertr-142	481	13	the	the	DET
ertr-142	481	14	nightlife	nightlife	NOUN
ertr-142	481	15	,	,	PUNCT
ertr-142	481	16	and	and	CCONJ
ertr-142	481	17	the	the	DET
ertr-142	481	18	taxi	taxi	NOUN
ertr-142	481	19	fare	fare	NOUN
ertr-142	481	20	was	be	AUX
ertr-142	481	21	120	120	NUM
ertr-142	481	22	to	to	PART
ertr-142	481	23	150	150	NUM
ertr-142	481	24	baht	baht	NOUN
ertr-142	481	25	each	each	DET
ertr-142	481	26	way	way	NOUN
ertr-142	481	27	.	.	PUNCT
ertr-142	481	28	”	"	PUNCT
ertr-142	482	1	“	"	PUNCT
ertr-142	482	2	the	the	DET
ertr-142	482	3	hotel	hotel	NOUN
ertr-142	482	4	was	be	AUX
ertr-142	482	5	hidden	hide	VERB
ertr-142	482	6	behind	behind	ADP
ertr-142	482	7	another	another	DET
ertr-142	482	8	hotel	hotel	NOUN
ertr-142	482	9	.	.	PUNCT
ertr-142	483	1	access	access	NOUN
ertr-142	483	2	to	to	ADP
ertr-142	483	3	the	the	DET
ertr-142	483	4	hotel	hotel	NOUN
ertr-142	483	5	was	be	AUX
ertr-142	483	6	pretty	pretty	ADV
ertr-142	483	7	bad	bad	ADJ
ertr-142	483	8	,	,	PUNCT
ertr-142	483	9	since	since	SCONJ
ertr-142	483	10	the	the	DET
ertr-142	483	11	road	road	NOUN
ertr-142	483	12	was	be	AUX
ertr-142	483	13	only	only	ADV
ertr-142	483	14	wide	wide	ADJ
ertr-142	483	15	enough	enough	ADV
ertr-142	483	16	for	for	ADP
ertr-142	483	17	one	one	NUM
ertr-142	483	18	car	car	NOUN
ertr-142	483	19	.	.	PUNCT
ertr-142	483	20	”	"	PUNCT
ertr-142	484	1	the	the	DET
ertr-142	484	2	location	location	NOUN
ertr-142	484	3	was	be	AUX
ertr-142	484	4	a	a	DET
ertr-142	484	5	little	little	ADJ
ertr-142	484	6	far	far	ADV
ertr-142	484	7	away	away	ADV
ertr-142	484	8	from	from	ADP
ertr-142	484	9	the	the	DET
ertr-142	484	10	city	city	NOUN
ertr-142	484	11	center	center	NOUN
ertr-142	484	12	for	for	ADP
ertr-142	484	13	walking	walk	VERB
ertr-142	484	14	.	.	PUNCT
ertr-142	484	15	”	"	PUNCT
ertr-142	485	1	complaints	complaint	NOUN
ertr-142	485	2	about	about	ADP
ertr-142	485	3	the	the	DET
ertr-142	485	4	facilities	facility	NOUN
ertr-142	485	5	:	:	PUNCT
ertr-142	485	6	“	"	PUNCT
ertr-142	485	7	just	just	ADV
ertr-142	485	8	be	be	AUX
ertr-142	485	9	careful	careful	ADJ
ertr-142	485	10	about	about	ADP
ertr-142	485	11	the	the	DET
ertr-142	485	12	children	child	NOUN
ertr-142	485	13	’s	’s	PART
ertr-142	485	14	pool	pool	NOUN
ertr-142	485	15	.	.	PUNCT
ertr-142	486	1	there	there	PRON
ertr-142	486	2	is	be	VERB
ertr-142	486	3	a	a	DET
ertr-142	486	4	nice	nice	ADJ
ertr-142	486	5	slide	slide	NOUN
ertr-142	486	6	on	on	ADP
ertr-142	486	7	it	it	PRON
ertr-142	486	8	,	,	PUNCT
ertr-142	486	9	my	my	PRON
ertr-142	486	10	boy	boy	NOUN
ertr-142	486	11	goes	go	VERB
ertr-142	486	12	on	on	ADP
ertr-142	486	13	it	it	PRON
ertr-142	486	14	but	but	CCONJ
ertr-142	486	15	the	the	DET
ertr-142	486	16	depth	depth	NOUN
ertr-142	486	17	is	be	AUX
ertr-142	486	18	a	a	DET
ertr-142	486	19	little	little	ADJ
ertr-142	486	20	bit	bit	NOUN
ertr-142	486	21	higher	high	ADJ
ertr-142	486	22	than	than	ADP
ertr-142	486	23	120	120	NUM
ertr-142	486	24	cm	cm	NOUN
ertr-142	486	25	.	.	PUNCT
ertr-142	487	1	and	and	CCONJ
ertr-142	487	2	they	they	PRON
ertr-142	487	3	should	should	AUX
ertr-142	487	4	have	have	VERB
ertr-142	487	5	lifeguard	lifeguard	NOUN
ertr-142	487	6	,	,	PUNCT
ertr-142	487	7	but	but	CCONJ
ertr-142	487	8	they	they	PRON
ertr-142	487	9	did	do	VERB
ertr-142	487	10	n’t	not	PART
ertr-142	487	11	.	.	PUNCT
ertr-142	487	12	”	"	PUNCT
ertr-142	488	1	“	"	PUNCT
ertr-142	488	2	the	the	DET
ertr-142	488	3	elevators	elevator	NOUN
ertr-142	488	4	were	be	AUX
ertr-142	488	5	terrible	terrible	ADJ
ertr-142	488	6	,	,	PUNCT
ertr-142	488	7	we	we	PRON
ertr-142	488	8	waited	wait	VERB
ertr-142	488	9	10	10	NUM
ertr-142	488	10	-	-	SYM
ertr-142	488	11	20	20	NUM
ertr-142	488	12	minutes	minute	NOUN
ertr-142	488	13	in	in	ADP
ertr-142	488	14	the	the	DET
ertr-142	488	15	morning	morning	NOUN
ertr-142	488	16	to	to	PART
ertr-142	488	17	get	get	VERB
ertr-142	488	18	an	an	DET
ertr-142	488	19	elevator	elevator	NOUN
ertr-142	488	20	.	.	PUNCT
ertr-142	488	21	”	"	PUNCT
ertr-142	489	1	“	"	PUNCT
ertr-142	489	2	the	the	DET
ertr-142	489	3	gym	gym	NOUN
ertr-142	489	4	was	be	AUX
ertr-142	489	5	far	far	ADV
ertr-142	489	6	too	too	ADV
ertr-142	489	7	small	small	ADJ
ertr-142	489	8	and	and	CCONJ
ertr-142	489	9	the	the	DET
ertr-142	489	10	equipment	equipment	NOUN
ertr-142	489	11	was	be	AUX
ertr-142	489	12	too	too	ADV
ertr-142	489	13	old	old	ADJ
ertr-142	489	14	for	for	ADP
ertr-142	489	15	a	a	DET
ertr-142	489	16	hotel	hotel	NOUN
ertr-142	489	17	of	of	ADP
ertr-142	489	18	this	this	DET
ertr-142	489	19	size	size	NOUN
ertr-142	489	20	.	.	PUNCT
ertr-142	490	1	the	the	DET
ertr-142	490	2	gym	gym	NOUN
ertr-142	490	3	really	really	ADV
ertr-142	490	4	did	do	AUX
ertr-142	490	5	lower	lower	VERB
ertr-142	490	6	the	the	DET
ertr-142	490	7	hotel	hotel	NOUN
ertr-142	490	8	's	's	PART
ertr-142	490	9	standard	standard	NOUN
ertr-142	490	10	.	.	PUNCT
ertr-142	490	11	”	"	PUNCT
ertr-142	491	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN