id	sid	tid	token	lemma	pos
ertr-207	1	1	e	e	X
ertr-207	1	2	-	-	NOUN
ertr-207	1	3	review	review	NOUN
ertr-207	1	4	of	of	ADP
ertr-207	1	5	tourism	tourism	NOUN
ertr-207	1	6	research	research	NOUN
ertr-207	1	7	(	(	PUNCT
ertr-207	1	8	ertr	ertr	NOUN
ertr-207	1	9	)	)	PUNCT
ertr-207	1	10	,	,	PUNCT
ertr-207	1	11	vol	vol	NOUN
ertr-207	1	12	.	.	PROPN
ertr-207	1	13	15	15	NUM
ertr-207	1	14	,	,	PUNCT
ertr-207	1	15	no	no	INTJ
ertr-207	1	16	.	.	NOUN
ertr-207	1	17	2	2	NUM
ertr-207	1	18	-	-	SYM
ertr-207	1	19	3	3	NUM
ertr-207	1	20	,	,	PUNCT
ertr-207	1	21	2018	2018	NUM
ertr-207	1	22	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	1	23	161	161	NUM
ertr-207	1	24	faranak	faranak	NOUN
ertr-207	1	25	memarzadeh	memarzadeh	PROPN
ertr-207	1	26	san	san	PROPN
ertr-207	1	27	jose	jose	PROPN
ertr-207	1	28	state	state	PROPN
ertr-207	1	29	university	university	PROPN
ertr-207	1	30	sulekha	sulekha	PROPN
ertr-207	1	31	anand	anand	PROPN
ertr-207	1	32	san	san	PROPN
ertr-207	1	33	jose	jose	PROPN
ertr-207	1	34	state	state	PROPN
ertr-207	1	35	university	university	PROPN
ertr-207	1	36	the	the	DET
ertr-207	1	37	impact	impact	NOUN
ertr-207	1	38	of	of	ADP
ertr-207	1	39	frequency	frequency	NOUN
ertr-207	1	40	of	of	ADP
ertr-207	1	41	stay	stay	NOUN
ertr-207	1	42	on	on	ADP
ertr-207	1	43	business	business	NOUN
ertr-207	1	44	travelers	traveler	NOUN
ertr-207	1	45	’	’	PART
ertr-207	1	46	ratings	rating	NOUN
ertr-207	1	47	of	of	ADP
ertr-207	1	48	hotel	hotel	NOUN
ertr-207	1	49	attributes	attribute	VERB
ertr-207	1	50	identifying	identify	VERB
ertr-207	1	51	the	the	DET
ertr-207	1	52	valued	value	VERB
ertr-207	1	53	hotel	hotel	NOUN
ertr-207	1	54	attributes	attribute	NOUN
ertr-207	1	55	that	that	PRON
ertr-207	1	56	depend	depend	VERB
ertr-207	1	57	on	on	ADP
ertr-207	1	58	travelers	traveler	NOUN
ertr-207	1	59	’	’	PART
ertr-207	1	60	frequency	frequency	NOUN
ertr-207	1	61	of	of	ADP
ertr-207	1	62	hotel	hotel	NOUN
ertr-207	1	63	stays	stay	NOUN
ertr-207	1	64	can	can	AUX
ertr-207	1	65	provide	provide	VERB
ertr-207	1	66	a	a	DET
ertr-207	1	67	better	well	ADJ
ertr-207	1	68	understanding	understanding	NOUN
ertr-207	1	69	of	of	ADP
ertr-207	1	70	travelers	traveler	NOUN
ertr-207	1	71	’	'	PUNCT
ertr-207	1	72	desired	desire	VERB
ertr-207	1	73	service	service	NOUN
ertr-207	1	74	patterns	pattern	NOUN
ertr-207	1	75	.	.	PUNCT
ertr-207	2	1	in	in	ADP
ertr-207	2	2	the	the	DET
ertr-207	2	3	case	case	NOUN
ertr-207	2	4	of	of	ADP
ertr-207	2	5	work	work	NOUN
ertr-207	2	6	-	-	PUNCT
ertr-207	2	7	related	relate	VERB
ertr-207	2	8	hotel	hotel	NOUN
ertr-207	2	9	stays	stay	NOUN
ertr-207	2	10	,	,	PUNCT
ertr-207	2	11	we	we	PRON
ertr-207	2	12	found	find	VERB
ertr-207	2	13	that	that	SCONJ
ertr-207	2	14	business	business	NOUN
ertr-207	2	15	travelers	traveler	NOUN
ertr-207	2	16	’	’	PART
ertr-207	2	17	ratings	rating	NOUN
ertr-207	2	18	of	of	ADP
ertr-207	2	19	importance	importance	NOUN
ertr-207	2	20	of	of	ADP
ertr-207	2	21	the	the	DET
ertr-207	2	22	following	follow	VERB
ertr-207	2	23	hotel	hotel	NOUN
ertr-207	2	24	attributes	attribute	NOUN
ertr-207	2	25	depended	depend	VERB
ertr-207	2	26	on	on	ADP
ertr-207	2	27	their	their	PRON
ertr-207	2	28	frequency	frequency	NOUN
ertr-207	2	29	of	of	ADP
ertr-207	2	30	hotel	hotel	NOUN
ertr-207	2	31	stays	stay	NOUN
ertr-207	2	32	:	:	PUNCT
ertr-207	2	33	multi	multi	ADJ
ertr-207	2	34	-	-	ADJ
ertr-207	2	35	lingual	lingual	ADJ
ertr-207	2	36	staff	staff	NOUN
ertr-207	2	37	,	,	PUNCT
ertr-207	2	38	hotel	hotel	NOUN
ertr-207	2	39	reputation	reputation	NOUN
ertr-207	2	40	,	,	PUNCT
ertr-207	2	41	existence	existence	NOUN
ertr-207	2	42	of	of	ADP
ertr-207	2	43	business	business	NOUN
ertr-207	2	44	-	-	PUNCT
ertr-207	2	45	related	relate	VERB
ertr-207	2	46	meeting	meeting	NOUN
ertr-207	2	47	rooms	room	NOUN
ertr-207	2	48	and	and	CCONJ
ertr-207	2	49	business	business	NOUN
ertr-207	2	50	center	center	NOUN
ertr-207	2	51	,	,	PUNCT
ertr-207	2	52	presence	presence	NOUN
ertr-207	2	53	of	of	ADP
ertr-207	2	54	an	an	DET
ertr-207	2	55	in	in	ADP
ertr-207	2	56	-	-	PUNCT
ertr-207	2	57	room	room	NOUN
ertr-207	2	58	minibar	minibar	NOUN
ertr-207	2	59	,	,	PUNCT
ertr-207	2	60	value	value	NOUN
ertr-207	2	61	for	for	ADP
ertr-207	2	62	money	money	NOUN
ertr-207	2	63	of	of	ADP
ertr-207	2	64	food	food	NOUN
ertr-207	2	65	and	and	CCONJ
ertr-207	2	66	beverage	beverage	NOUN
ertr-207	2	67	,	,	PUNCT
ertr-207	2	68	and	and	CCONJ
ertr-207	2	69	received	receive	VERB
ertr-207	2	70	an	an	DET
ertr-207	2	71	apology	apology	NOUN
ertr-207	2	72	from	from	ADP
ertr-207	2	73	staff	staff	NOUN
ertr-207	2	74	/	/	SYM
ertr-207	2	75	management	management	NOUN
ertr-207	2	76	.	.	PUNCT
ertr-207	3	1	these	these	DET
ertr-207	3	2	findings	finding	NOUN
ertr-207	3	3	indicate	indicate	VERB
ertr-207	3	4	that	that	SCONJ
ertr-207	3	5	on	on	ADP
ertr-207	3	6	-	-	PUNCT
ertr-207	3	7	site	site	NOUN
ertr-207	3	8	services	service	NOUN
ertr-207	3	9	that	that	PRON
ertr-207	3	10	provide	provide	VERB
ertr-207	3	11	more	more	ADJ
ertr-207	3	12	business	business	NOUN
ertr-207	3	13	-	-	PUNCT
ertr-207	3	14	related	relate	VERB
ertr-207	3	15	convenience	convenience	NOUN
ertr-207	3	16	are	be	AUX
ertr-207	3	17	important	important	ADJ
ertr-207	3	18	to	to	PART
ertr-207	3	19	repeat	repeat	VERB
ertr-207	3	20	business	business	NOUN
ertr-207	3	21	travelers	traveler	NOUN
ertr-207	3	22	.	.	PUNCT
ertr-207	4	1	key	key	ADJ
ertr-207	4	2	words	word	NOUN
ertr-207	4	3	:	:	PUNCT
ertr-207	4	4	important	important	ADJ
ertr-207	4	5	hotel	hotel	NOUN
ertr-207	4	6	attributes	attribute	VERB
ertr-207	4	7	,	,	PUNCT
ertr-207	4	8	stay	stay	VERB
ertr-207	4	9	frequency	frequency	NOUN
ertr-207	4	10	,	,	PUNCT
ertr-207	4	11	work	work	NOUN
ertr-207	4	12	-	-	PUNCT
ertr-207	4	13	related	relate	VERB
ertr-207	4	14	stay	stay	NOUN
ertr-207	4	15	faranak	faranak	NOUN
ertr-207	4	16	memarzadeh	memarzadeh	PROPN
ertr-207	4	17	,	,	PUNCT
ertr-207	4	18	ph.d	ph.d	PROPN
ertr-207	4	19	.	.	PUNCT
ertr-207	4	20	department	department	PROPN
ertr-207	4	21	of	of	ADP
ertr-207	4	22	hospitality	hospitality	NOUN
ertr-207	4	23	,	,	PUNCT
ertr-207	4	24	tourism	tourism	NOUN
ertr-207	4	25	and	and	CCONJ
ertr-207	4	26	event	event	NOUN
ertr-207	4	27	management	management	NOUN
ertr-207	4	28	san	san	PROPN
ertr-207	4	29	jose	jose	PROPN
ertr-207	4	30	state	state	PROPN
ertr-207	4	31	university	university	PROPN
ertr-207	4	32	one	one	NUM
ertr-207	4	33	washington	washington	PROPN
ertr-207	4	34	square	square	NOUN
ertr-207	4	35	,	,	PUNCT
ertr-207	4	36	san	san	PROPN
ertr-207	4	37	jose	jose	PROPN
ertr-207	4	38	,	,	PUNCT
ertr-207	4	39	ca	ca	PROPN
ertr-207	4	40	.	.	PUNCT
ertr-207	4	41	usa	usa	PROPN
ertr-207	4	42	.	.	PROPN
ertr-207	4	43	95192	95192	NUM
ertr-207	4	44	-	-	SYM
ertr-207	4	45	0211	0211	NUM
ertr-207	4	46	faranak.memarzadeh@sjsu.edu	faranak.memarzadeh@sjsu.edu	NUM
ertr-207	4	47	phone	phone	NOUN
ertr-207	4	48	:	:	PUNCT
ertr-207	4	49	(	(	PUNCT
ertr-207	4	50	408	408	NUM
ertr-207	4	51	)	)	PUNCT
ertr-207	4	52	924	924	NUM
ertr-207	4	53	-	-	SYM
ertr-207	4	54	7487	7487	NUM
ertr-207	4	55	sulekha	sulekha	PROPN
ertr-207	4	56	anand	anand	PROPN
ertr-207	4	57	,	,	PUNCT
ertr-207	4	58	ph.d	ph.d	PROPN
ertr-207	4	59	.	.	PUNCT
ertr-207	5	1	adjunct	adjunct	PROPN
ertr-207	5	2	faculty	faculty	NOUN
ertr-207	5	3	department	department	NOUN
ertr-207	5	4	of	of	ADP
ertr-207	5	5	biological	biological	ADJ
ertr-207	5	6	sciences	science	NOUN
ertr-207	5	7	san	san	PROPN
ertr-207	5	8	jose	jose	PROPN
ertr-207	5	9	state	state	PROPN
ertr-207	5	10	university	university	PROPN
ertr-207	5	11	one	one	NUM
ertr-207	5	12	washington	washington	PROPN
ertr-207	5	13	square	square	NOUN
ertr-207	5	14	,	,	PUNCT
ertr-207	5	15	san	san	PROPN
ertr-207	5	16	jose	jose	PROPN
ertr-207	5	17	,	,	PUNCT
ertr-207	5	18	ca	ca	PROPN
ertr-207	5	19	.	.	PUNCT
ertr-207	5	20	usa	usa	PROPN
ertr-207	5	21	.	.	PROPN
ertr-207	5	22	95192	95192	NUM
ertr-207	5	23	-	-	PUNCT
ertr-207	5	24	0100	0100	NUM
ertr-207	5	25	sulekha.anand@sjsu.edu	sulekha.anand@sjsu.edu	NOUN
ertr-207	5	26	phone	phone	NOUN
ertr-207	5	27	:	:	PUNCT
ertr-207	5	28	(	(	PUNCT
ertr-207	5	29	408	408	NUM
ertr-207	5	30	)	)	PUNCT
ertr-207	5	31	924	924	NUM
ertr-207	5	32	-	-	SYM
ertr-207	5	33	4917	4917	NUM
ertr-207	5	34	http://ertr.tamu.edu/	http://ertr.tamu.edu/	NOUN
ertr-207	5	35	mailto:faranak.memarzadeh@sjsu.edu	mailto:faranak.memarzadeh@sjsu.edu	NOUN
ertr-207	5	36	mailto:sulekha.anand@sjsu.edu	mailto:sulekha.anand@sjsu.edu	X
ertr-207	5	37	e	e	NOUN
ertr-207	5	38	-	-	NOUN
ertr-207	5	39	review	review	NOUN
ertr-207	5	40	of	of	ADP
ertr-207	5	41	tourism	tourism	NOUN
ertr-207	5	42	research	research	NOUN
ertr-207	5	43	(	(	PUNCT
ertr-207	5	44	ertr	ertr	NOUN
ertr-207	5	45	)	)	PUNCT
ertr-207	5	46	,	,	PUNCT
ertr-207	5	47	vol	vol	NOUN
ertr-207	5	48	.	.	PROPN
ertr-207	5	49	15	15	NUM
ertr-207	5	50	,	,	PUNCT
ertr-207	5	51	no	no	INTJ
ertr-207	5	52	.	.	NOUN
ertr-207	6	1	2	2	NUM
ertr-207	6	2	-	-	SYM
ertr-207	6	3	3	3	NUM
ertr-207	6	4	,	,	PUNCT
ertr-207	6	5	2018	2018	NUM
ertr-207	6	6	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	6	7	162	162	NUM
ertr-207	6	8	introduction	introduction	NOUN
ertr-207	6	9	although	although	SCONJ
ertr-207	6	10	the	the	DET
ertr-207	6	11	importance	importance	NOUN
ertr-207	6	12	of	of	ADP
ertr-207	6	13	various	various	ADJ
ertr-207	6	14	hotel	hotel	NOUN
ertr-207	6	15	attributes	attribute	NOUN
ertr-207	6	16	to	to	ADP
ertr-207	6	17	travelers	traveler	NOUN
ertr-207	6	18	has	have	AUX
ertr-207	6	19	been	be	AUX
ertr-207	6	20	widely	widely	ADV
ertr-207	6	21	researched	research	VERB
ertr-207	6	22	(	(	PUNCT
ertr-207	6	23	qu	qu	PROPN
ertr-207	6	24	,	,	PUNCT
ertr-207	6	25	ryan	ryan	PROPN
ertr-207	6	26	&	&	CCONJ
ertr-207	6	27	chu	chu	PROPN
ertr-207	6	28	,	,	PUNCT
ertr-207	6	29	2000	2000	NUM
ertr-207	6	30	;	;	PUNCT
ertr-207	6	31	dolnicar	dolnicar	NOUN
ertr-207	6	32	&	&	CCONJ
ertr-207	6	33	otter	otter	NOUN
ertr-207	6	34	,	,	PUNCT
ertr-207	6	35	2003	2003	NUM
ertr-207	6	36	)	)	PUNCT
ertr-207	6	37	,	,	PUNCT
ertr-207	6	38	no	no	DET
ertr-207	6	39	study	study	NOUN
ertr-207	6	40	has	have	AUX
ertr-207	6	41	tested	test	VERB
ertr-207	6	42	whether	whether	SCONJ
ertr-207	6	43	the	the	DET
ertr-207	6	44	expected	expect	VERB
ertr-207	6	45	quality	quality	NOUN
ertr-207	6	46	of	of	ADP
ertr-207	6	47	hotel	hotel	NOUN
ertr-207	6	48	attributes	attribute	NOUN
ertr-207	6	49	for	for	ADP
ertr-207	6	50	business	business	NOUN
ertr-207	6	51	travelers	traveler	NOUN
ertr-207	6	52	depends	depend	VERB
ertr-207	6	53	on	on	ADP
ertr-207	6	54	their	their	PRON
ertr-207	6	55	frequency	frequency	NOUN
ertr-207	6	56	of	of	ADP
ertr-207	6	57	hotel	hotel	NOUN
ertr-207	6	58	stays	stay	NOUN
ertr-207	6	59	.	.	PUNCT
ertr-207	7	1	according	accord	VERB
ertr-207	7	2	to	to	ADP
ertr-207	7	3	a	a	DET
ertr-207	7	4	study	study	NOUN
ertr-207	7	5	by	by	ADP
ertr-207	7	6	akbaba	akbaba	NOUN
ertr-207	7	7	(	(	PUNCT
ertr-207	7	8	2006	2006	NUM
ertr-207	7	9	)	)	PUNCT
ertr-207	7	10	,	,	PUNCT
ertr-207	7	11	it	it	PRON
ertr-207	7	12	is	be	AUX
ertr-207	7	13	undeniable	undeniable	ADJ
ertr-207	7	14	that	that	SCONJ
ertr-207	7	15	hotels	hotel	NOUN
ertr-207	7	16	must	must	AUX
ertr-207	7	17	provide	provide	VERB
ertr-207	7	18	guests	guest	NOUN
ertr-207	7	19	an	an	DET
ertr-207	7	20	expected	expected	ADJ
ertr-207	7	21	quality	quality	NOUN
ertr-207	7	22	,	,	PUNCT
ertr-207	7	23	but	but	CCONJ
ertr-207	7	24	managing	manage	VERB
ertr-207	7	25	quality	quality	NOUN
ertr-207	7	26	is	be	AUX
ertr-207	7	27	a	a	DET
ertr-207	7	28	challenge	challenge	NOUN
ertr-207	7	29	if	if	SCONJ
ertr-207	7	30	service	service	NOUN
ertr-207	7	31	providers	provider	NOUN
ertr-207	7	32	do	do	AUX
ertr-207	7	33	not	not	PART
ertr-207	7	34	know	know	VERB
ertr-207	7	35	what	what	PRON
ertr-207	7	36	hotel	hotel	NOUN
ertr-207	7	37	attributes	attribute	VERB
ertr-207	7	38	guests	guest	NOUN
ertr-207	7	39	consider	consider	VERB
ertr-207	7	40	essential	essential	ADJ
ertr-207	7	41	when	when	SCONJ
ertr-207	7	42	evaluating	evaluate	VERB
ertr-207	7	43	the	the	DET
ertr-207	7	44	hotel	hotel	NOUN
ertr-207	7	45	experience	experience	NOUN
ertr-207	7	46	.	.	PUNCT
ertr-207	8	1	it	it	PRON
ertr-207	8	2	is	be	AUX
ertr-207	8	3	therefore	therefore	ADV
ertr-207	8	4	important	important	ADJ
ertr-207	8	5	to	to	PART
ertr-207	8	6	investigate	investigate	VERB
ertr-207	8	7	guests	guest	NOUN
ertr-207	8	8	’	'	PUNCT
ertr-207	8	9	desired	desire	VERB
ertr-207	8	10	attributes	attribute	NOUN
ertr-207	8	11	to	to	PART
ertr-207	8	12	maximize	maximize	VERB
ertr-207	8	13	satisfaction	satisfaction	NOUN
ertr-207	8	14	,	,	PUNCT
ertr-207	8	15	which	which	PRON
ertr-207	8	16	leads	lead	VERB
ertr-207	8	17	to	to	ADP
ertr-207	8	18	intention	intention	NOUN
ertr-207	8	19	to	to	PART
ertr-207	8	20	repurchase	repurchase	VERB
ertr-207	8	21	(	(	PUNCT
ertr-207	8	22	usta	usta	PROPN
ertr-207	8	23	,	,	PUNCT
ertr-207	8	24	berezina	berezina	PROPN
ertr-207	8	25	&	&	CCONJ
ertr-207	8	26	cobanoglu	cobanoglu	PROPN
ertr-207	8	27	,	,	PUNCT
ertr-207	8	28	2011	2011	NUM
ertr-207	8	29	)	)	PUNCT
ertr-207	8	30	.	.	PUNCT
ertr-207	9	1	previous	previous	ADJ
ertr-207	9	2	studies	study	NOUN
ertr-207	9	3	have	have	AUX
ertr-207	9	4	examined	examine	VERB
ertr-207	9	5	expectations	expectation	NOUN
ertr-207	9	6	and	and	CCONJ
ertr-207	9	7	satisfaction	satisfaction	NOUN
ertr-207	9	8	of	of	ADP
ertr-207	9	9	different	different	ADJ
ertr-207	9	10	types	type	NOUN
ertr-207	9	11	of	of	ADP
ertr-207	9	12	hotel	hotel	NOUN
ertr-207	9	13	guests	guest	NOUN
ertr-207	9	14	.	.	PUNCT
ertr-207	10	1	however	however	ADV
ertr-207	10	2	,	,	PUNCT
ertr-207	10	3	no	no	DET
ertr-207	10	4	studies	study	NOUN
ertr-207	10	5	have	have	AUX
ertr-207	10	6	examined	examine	VERB
ertr-207	10	7	the	the	DET
ertr-207	10	8	impact	impact	NOUN
ertr-207	10	9	of	of	ADP
ertr-207	10	10	inter	inter	ADJ
ertr-207	10	11	-	-	ADJ
ertr-207	10	12	segment	segment	ADJ
ertr-207	10	13	variables	variable	NOUN
ertr-207	10	14	,	,	PUNCT
ertr-207	10	15	such	such	ADJ
ertr-207	10	16	as	as	ADP
ertr-207	10	17	frequency	frequency	NOUN
ertr-207	10	18	of	of	ADP
ertr-207	10	19	hotel	hotel	NOUN
ertr-207	10	20	stays	stay	NOUN
ertr-207	10	21	,	,	PUNCT
ertr-207	10	22	on	on	ADP
ertr-207	10	23	guests	guest	NOUN
ertr-207	10	24	’	'	PUNCT
ertr-207	10	25	expected	expect	VERB
ertr-207	10	26	services	service	NOUN
ertr-207	10	27	.	.	PUNCT
ertr-207	11	1	it	it	PRON
ertr-207	11	2	is	be	AUX
ertr-207	11	3	possible	possible	ADJ
ertr-207	11	4	that	that	SCONJ
ertr-207	11	5	repeat	repeat	NOUN
ertr-207	11	6	business	business	NOUN
ertr-207	11	7	travelers	traveler	NOUN
ertr-207	11	8	have	have	VERB
ertr-207	11	9	preferences	preference	NOUN
ertr-207	11	10	for	for	ADP
ertr-207	11	11	specific	specific	ADJ
ertr-207	11	12	hotel	hotel	NOUN
ertr-207	11	13	attributes	attribute	NOUN
ertr-207	11	14	that	that	PRON
ertr-207	11	15	develop	develop	VERB
ertr-207	11	16	with	with	ADP
ertr-207	11	17	repeated	repeat	VERB
ertr-207	11	18	stays	stay	NOUN
ertr-207	11	19	.	.	PUNCT
ertr-207	12	1	therefore	therefore	ADV
ertr-207	12	2	,	,	PUNCT
ertr-207	12	3	the	the	DET
ertr-207	12	4	current	current	ADJ
ertr-207	12	5	study	study	NOUN
ertr-207	12	6	aimed	aim	VERB
ertr-207	12	7	to	to	PART
ertr-207	12	8	determine	determine	VERB
ertr-207	12	9	the	the	DET
ertr-207	12	10	effect	effect	NOUN
ertr-207	12	11	of	of	ADP
ertr-207	12	12	frequency	frequency	NOUN
ertr-207	12	13	of	of	ADP
ertr-207	12	14	hotel	hotel	NOUN
ertr-207	12	15	stays	stay	VERB
ertr-207	12	16	on	on	ADP
ertr-207	12	17	the	the	DET
ertr-207	12	18	importance	importance	NOUN
ertr-207	12	19	of	of	ADP
ertr-207	12	20	hotel	hotel	NOUN
ertr-207	12	21	attributes	attribute	VERB
ertr-207	12	22	in	in	ADP
ertr-207	12	23	the	the	DET
ertr-207	12	24	business	business	NOUN
ertr-207	12	25	traveler	traveler	NOUN
ertr-207	12	26	’s	’s	PART
ertr-207	12	27	perspective	perspective	NOUN
ertr-207	12	28	.	.	PUNCT
ertr-207	13	1	literature	literature	NOUN
ertr-207	13	2	review	review	VERB
ertr-207	13	3	previous	previous	ADJ
ertr-207	13	4	studies	study	NOUN
ertr-207	13	5	have	have	AUX
ertr-207	13	6	identified	identify	VERB
ertr-207	13	7	important	important	ADJ
ertr-207	13	8	hotel	hotel	NOUN
ertr-207	13	9	attributes	attribute	VERB
ertr-207	13	10	that	that	PRON
ertr-207	13	11	influence	influence	VERB
ertr-207	13	12	a	a	DET
ertr-207	13	13	guest	guest	NOUN
ertr-207	13	14	’s	’s	PART
ertr-207	13	15	hotel	hotel	NOUN
ertr-207	13	16	room	room	NOUN
ertr-207	13	17	purchase	purchase	NOUN
ertr-207	13	18	decision	decision	NOUN
ertr-207	13	19	(	(	PUNCT
ertr-207	13	20	bojanic	bojanic	NOUN
ertr-207	13	21	,	,	PUNCT
ertr-207	13	22	1996	1996	NUM
ertr-207	13	23	)	)	PUNCT
ertr-207	13	24	.	.	PUNCT
ertr-207	14	1	these	these	DET
ertr-207	14	2	attributes	attribute	NOUN
ertr-207	14	3	can	can	AUX
ertr-207	14	4	be	be	AUX
ertr-207	14	5	categorized	categorize	VERB
ertr-207	14	6	as	as	ADP
ertr-207	14	7	internal	internal	ADJ
ertr-207	14	8	like	like	ADP
ertr-207	14	9	hotel	hotel	NOUN
ertr-207	14	10	/	/	SYM
ertr-207	14	11	hotel	hotel	NOUN
ertr-207	14	12	room	room	NOUN
ertr-207	14	13	cleanliness	cleanliness	NOUN
ertr-207	14	14	,	,	PUNCT
ertr-207	14	15	comfortable	comfortable	ADJ
ertr-207	14	16	bed	bed	NOUN
ertr-207	14	17	/	/	SYM
ertr-207	14	18	pillow	pillow	NOUN
ertr-207	14	19	,	,	PUNCT
ertr-207	14	20	room	room	NOUN
ertr-207	14	21	amenities	amenity	NOUN
ertr-207	14	22	,	,	PUNCT
ertr-207	14	23	etc	etc	X
ertr-207	14	24	.	.	X
ertr-207	15	1	(	(	PUNCT
ertr-207	15	2	slevitch	slevitch	VERB
ertr-207	15	3	&	&	CCONJ
ertr-207	15	4	oh	oh	INTJ
ertr-207	15	5	,	,	PUNCT
ertr-207	15	6	2010	2010	NUM
ertr-207	15	7	)	)	PUNCT
ertr-207	15	8	or	or	CCONJ
ertr-207	15	9	external	external	ADJ
ertr-207	15	10	such	such	ADJ
ertr-207	15	11	as	as	ADP
ertr-207	15	12	hotel	hotel	NOUN
ertr-207	15	13	location	location	NOUN
ertr-207	15	14	(	(	PUNCT
ertr-207	15	15	hung	hung	PROPN
ertr-207	15	16	,	,	PUNCT
ertr-207	15	17	shang	shang	PROPN
ertr-207	15	18	&	&	CCONJ
ertr-207	15	19	wang	wang	PROPN
ertr-207	15	20	,	,	PUNCT
ertr-207	15	21	2010	2010	NUM
ertr-207	15	22	)	)	PUNCT
ertr-207	15	23	.	.	PUNCT
ertr-207	16	1	different	different	ADJ
ertr-207	16	2	types	type	NOUN
ertr-207	16	3	of	of	ADP
ertr-207	16	4	hotel	hotel	NOUN
ertr-207	16	5	guests	guest	NOUN
ertr-207	16	6	have	have	VERB
ertr-207	16	7	varying	vary	VERB
ertr-207	16	8	desires	desire	NOUN
ertr-207	16	9	in	in	ADP
ertr-207	16	10	terms	term	NOUN
ertr-207	16	11	of	of	ADP
ertr-207	16	12	expected	expect	VERB
ertr-207	16	13	service	service	NOUN
ertr-207	16	14	attributes	attribute	NOUN
ertr-207	16	15	(	(	PUNCT
ertr-207	16	16	dolnicar	dolnicar	NOUN
ertr-207	16	17	&	&	CCONJ
ertr-207	16	18	otter	otter	PROPN
ertr-207	16	19	,	,	PUNCT
ertr-207	16	20	2003	2003	NUM
ertr-207	16	21	;	;	PUNCT
ertr-207	16	22	ariffin	ariffin	PROPN
ertr-207	16	23	&	&	CCONJ
ertr-207	16	24	maghzi	maghzi	PROPN
ertr-207	16	25	,	,	PUNCT
ertr-207	16	26	2012	2012	NUM
ertr-207	16	27	)	)	PUNCT
ertr-207	16	28	.	.	PUNCT
ertr-207	17	1	for	for	ADP
ertr-207	17	2	example	example	NOUN
ertr-207	17	3	,	,	PUNCT
ertr-207	17	4	according	accord	VERB
ertr-207	17	5	to	to	ADP
ertr-207	17	6	dube	dube	PROPN
ertr-207	17	7	&	&	CCONJ
ertr-207	17	8	renaghan	renaghan	PROPN
ertr-207	17	9	(	(	PUNCT
ertr-207	17	10	1999	1999	NUM
ertr-207	17	11	)	)	PUNCT
ertr-207	17	12	,	,	PUNCT
ertr-207	17	13	business	business	NOUN
ertr-207	17	14	travelers	traveler	NOUN
ertr-207	17	15	mostly	mostly	ADV
ertr-207	17	16	look	look	VERB
ertr-207	17	17	for	for	ADP
ertr-207	17	18	a	a	DET
ertr-207	17	19	guaranteed	guarantee	VERB
ertr-207	17	20	type	type	NOUN
ertr-207	17	21	of	of	ADP
ertr-207	17	22	stay	stay	NOUN
ertr-207	17	23	,	,	PUNCT
ertr-207	17	24	which	which	PRON
ertr-207	17	25	they	they	PRON
ertr-207	17	26	termed	term	VERB
ertr-207	17	27	“	"	PUNCT
ertr-207	17	28	worry	worry	NOUN
ertr-207	17	29	-	-	PUNCT
ertr-207	17	30	free	free	ADJ
ertr-207	17	31	,	,	PUNCT
ertr-207	17	32	”	"	PUNCT
ertr-207	17	33	while	while	SCONJ
ertr-207	17	34	leisure	leisure	NOUN
ertr-207	17	35	travelers	traveler	NOUN
ertr-207	17	36	are	be	AUX
ertr-207	17	37	more	more	ADV
ertr-207	17	38	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-207	17	39	e	e	NOUN
ertr-207	17	40	-	-	NOUN
ertr-207	17	41	review	review	NOUN
ertr-207	17	42	of	of	ADP
ertr-207	17	43	tourism	tourism	NOUN
ertr-207	17	44	research	research	NOUN
ertr-207	17	45	(	(	PUNCT
ertr-207	17	46	ertr	ertr	NOUN
ertr-207	17	47	)	)	PUNCT
ertr-207	17	48	,	,	PUNCT
ertr-207	17	49	vol	vol	NOUN
ertr-207	17	50	.	.	PROPN
ertr-207	17	51	15	15	NUM
ertr-207	17	52	,	,	PUNCT
ertr-207	17	53	no	no	INTJ
ertr-207	17	54	.	.	NOUN
ertr-207	17	55	2	2	NUM
ertr-207	17	56	-	-	SYM
ertr-207	17	57	3	3	NUM
ertr-207	17	58	,	,	PUNCT
ertr-207	17	59	2018	2018	NUM
ertr-207	17	60	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	17	61	163	163	NUM
ertr-207	17	62	concerned	concerned	ADJ
ertr-207	17	63	about	about	ADP
ertr-207	17	64	being	be	AUX
ertr-207	17	65	comfortable	comfortable	ADJ
ertr-207	17	66	.	.	PUNCT
ertr-207	18	1	other	other	ADJ
ertr-207	18	2	attributes	attribute	NOUN
ertr-207	18	3	such	such	ADJ
ertr-207	18	4	as	as	ADP
ertr-207	18	5	personal	personal	ADJ
ertr-207	18	6	communication	communication	NOUN
ertr-207	18	7	with	with	ADP
ertr-207	18	8	hotel	hotel	NOUN
ertr-207	18	9	staff	staff	NOUN
ertr-207	18	10	,	,	PUNCT
ertr-207	18	11	safety	safety	NOUN
ertr-207	18	12	and	and	CCONJ
ertr-207	18	13	security	security	NOUN
ertr-207	18	14	,	,	PUNCT
ertr-207	18	15	and	and	CCONJ
ertr-207	18	16	room	room	NOUN
ertr-207	18	17	rates	rate	NOUN
ertr-207	18	18	may	may	AUX
ertr-207	18	19	also	also	ADV
ertr-207	18	20	influence	influence	VERB
ertr-207	18	21	both	both	DET
ertr-207	18	22	business	business	NOUN
ertr-207	18	23	and	and	CCONJ
ertr-207	18	24	leisure	leisure	NOUN
ertr-207	18	25	travelers	traveler	NOUN
ertr-207	18	26	’	'	PUNCT
ertr-207	18	27	final	final	ADJ
ertr-207	18	28	hotel	hotel	NOUN
ertr-207	18	29	choices	choice	NOUN
ertr-207	18	30	(	(	PUNCT
ertr-207	18	31	ariffin	ariffin	NOUN
ertr-207	18	32	&	&	CCONJ
ertr-207	18	33	maghzi	maghzi	PROPN
ertr-207	18	34	,	,	PUNCT
ertr-207	18	35	2012	2012	NUM
ertr-207	18	36	;	;	PUNCT
ertr-207	18	37	wilson	wilson	PROPN
ertr-207	18	38	,	,	PUNCT
ertr-207	18	39	zeithaml	zeithaml	PROPN
ertr-207	18	40	,	,	PUNCT
ertr-207	18	41	bitner	bitner	NOUN
ertr-207	18	42	&	&	CCONJ
ertr-207	18	43	gremler	gremler	NOUN
ertr-207	18	44	,	,	PUNCT
ertr-207	18	45	2016	2016	NUM
ertr-207	18	46	)	)	PUNCT
ertr-207	18	47	.	.	PUNCT
ertr-207	19	1	cleanliness	cleanliness	NOUN
ertr-207	19	2	,	,	PUNCT
ertr-207	19	3	location	location	NOUN
ertr-207	19	4	,	,	PUNCT
ertr-207	19	5	well	well	ADV
ertr-207	19	6	-	-	PUNCT
ertr-207	19	7	maintained	maintain	VERB
ertr-207	19	8	rooms	room	NOUN
ertr-207	19	9	,	,	PUNCT
ertr-207	19	10	and	and	CCONJ
ertr-207	19	11	prompt	prompt	ADJ
ertr-207	19	12	service	service	NOUN
ertr-207	19	13	are	be	AUX
ertr-207	19	14	also	also	ADV
ertr-207	19	15	rated	rate	VERB
ertr-207	19	16	important	important	ADJ
ertr-207	19	17	by	by	ADP
ertr-207	19	18	both	both	DET
ertr-207	19	19	business	business	NOUN
ertr-207	19	20	and	and	CCONJ
ertr-207	19	21	leisure	leisure	NOUN
ertr-207	19	22	travelers	traveler	NOUN
ertr-207	19	23	(	(	PUNCT
ertr-207	19	24	knutson	knutson	PROPN
ertr-207	19	25	,	,	PUNCT
ertr-207	19	26	1988	1988	NUM
ertr-207	19	27	;	;	PUNCT
ertr-207	19	28	min	min	PROPN
ertr-207	19	29	&	&	CCONJ
ertr-207	19	30	chung	chung	PROPN
ertr-207	19	31	,	,	PUNCT
ertr-207	19	32	2002	2002	NUM
ertr-207	19	33	;	;	PUNCT
ertr-207	19	34	lockyer	lockyer	PROPN
ertr-207	19	35	,	,	PUNCT
ertr-207	19	36	2005	2005	NUM
ertr-207	19	37	)	)	PUNCT
ertr-207	19	38	.	.	PUNCT
ertr-207	20	1	satisfaction	satisfaction	NOUN
ertr-207	20	2	is	be	AUX
ertr-207	20	3	defined	define	VERB
ertr-207	20	4	as	as	ADP
ertr-207	20	5	a	a	DET
ertr-207	20	6	consequence	consequence	NOUN
ertr-207	20	7	that	that	PRON
ertr-207	20	8	derives	derive	VERB
ertr-207	20	9	from	from	ADP
ertr-207	20	10	the	the	DET
ertr-207	20	11	customer	customer	NOUN
ertr-207	20	12	’s	’s	PART
ertr-207	20	13	experience	experience	NOUN
ertr-207	20	14	of	of	ADP
ertr-207	20	15	being	be	AUX
ertr-207	20	16	loyal	loyal	ADJ
ertr-207	20	17	(	(	PUNCT
ertr-207	20	18	oliver	oliver	ADJ
ertr-207	20	19	,	,	PUNCT
ertr-207	20	20	2014	2014	NUM
ertr-207	20	21	)	)	PUNCT
ertr-207	20	22	,	,	PUNCT
ertr-207	20	23	and	and	CCONJ
ertr-207	20	24	it	it	PRON
ertr-207	20	25	is	be	AUX
ertr-207	20	26	a	a	DET
ertr-207	20	27	factor	factor	NOUN
ertr-207	20	28	that	that	PRON
ertr-207	20	29	generates	generate	VERB
ertr-207	20	30	value	value	NOUN
ertr-207	20	31	for	for	ADP
ertr-207	20	32	customers	customer	NOUN
ertr-207	20	33	(	(	PUNCT
ertr-207	20	34	dominici	dominici	PROPN
ertr-207	20	35	&	&	CCONJ
ertr-207	20	36	guzzo	guzzo	PROPN
ertr-207	20	37	,	,	PUNCT
ertr-207	20	38	2010	2010	NUM
ertr-207	20	39	)	)	PUNCT
ertr-207	20	40	.	.	PUNCT
ertr-207	21	1	tian	tian	PROPN
ertr-207	21	2	-	-	PUNCT
ertr-207	21	3	cole	cole	PROPN
ertr-207	21	4	&	&	CCONJ
ertr-207	21	5	cromption	cromption	PROPN
ertr-207	21	6	(	(	PUNCT
ertr-207	21	7	2003	2003	NUM
ertr-207	21	8	)	)	PUNCT
ertr-207	21	9	describe	describe	VERB
ertr-207	21	10	two	two	NUM
ertr-207	21	11	types	type	NOUN
ertr-207	21	12	of	of	ADP
ertr-207	21	13	satisfaction	satisfaction	NOUN
ertr-207	21	14	,	,	PUNCT
ertr-207	21	15	overall	overall	ADJ
ertr-207	21	16	satisfaction	satisfaction	NOUN
ertr-207	21	17	and	and	CCONJ
ertr-207	21	18	attribute	attribute	NOUN
ertr-207	21	19	satisfaction	satisfaction	NOUN
ertr-207	21	20	.	.	PUNCT
ertr-207	22	1	overall	overall	ADJ
ertr-207	22	2	satisfaction	satisfaction	NOUN
ertr-207	22	3	pertains	pertain	VERB
ertr-207	22	4	to	to	ADP
ertr-207	22	5	the	the	DET
ertr-207	22	6	customer	customer	NOUN
ertr-207	22	7	’s	’s	PART
ertr-207	22	8	general	general	ADJ
ertr-207	22	9	experience	experience	NOUN
ertr-207	22	10	,	,	PUNCT
ertr-207	22	11	while	while	SCONJ
ertr-207	22	12	attribute	attribute	NOUN
ertr-207	22	13	satisfaction	satisfaction	NOUN
ertr-207	22	14	examines	examine	VERB
ertr-207	22	15	satisfaction	satisfaction	NOUN
ertr-207	22	16	with	with	ADP
ertr-207	22	17	specific	specific	ADJ
ertr-207	22	18	elements	element	NOUN
ertr-207	22	19	or	or	CCONJ
ertr-207	22	20	attributes	attribute	NOUN
ertr-207	22	21	of	of	ADP
ertr-207	22	22	any	any	DET
ertr-207	22	23	offered	offer	VERB
ertr-207	22	24	service	service	NOUN
ertr-207	22	25	or	or	CCONJ
ertr-207	22	26	product	product	NOUN
ertr-207	22	27	(	(	PUNCT
ertr-207	22	28	tian	tian	PROPN
ertr-207	22	29	-	-	PUNCT
ertr-207	22	30	cole	cole	PROPN
ertr-207	22	31	&	&	CCONJ
ertr-207	22	32	cromption	cromption	PROPN
ertr-207	22	33	,	,	PUNCT
ertr-207	22	34	2003	2003	NUM
ertr-207	22	35	)	)	PUNCT
ertr-207	22	36	.	.	PUNCT
ertr-207	23	1	barsky	barsky	PROPN
ertr-207	23	2	(	(	PUNCT
ertr-207	23	3	1992	1992	NUM
ertr-207	23	4	)	)	PUNCT
ertr-207	23	5	on	on	ADP
ertr-207	23	6	the	the	DET
ertr-207	23	7	other	other	ADJ
ertr-207	23	8	hand	hand	NOUN
ertr-207	23	9	,	,	PUNCT
ertr-207	23	10	believes	believe	VERB
ertr-207	23	11	that	that	SCONJ
ertr-207	23	12	satisfaction	satisfaction	NOUN
ertr-207	23	13	and	and	CCONJ
ertr-207	23	14	the	the	DET
ertr-207	23	15	importance	importance	NOUN
ertr-207	23	16	of	of	ADP
ertr-207	23	17	an	an	DET
ertr-207	23	18	attribute	attribute	NOUN
ertr-207	23	19	are	be	AUX
ertr-207	23	20	the	the	DET
ertr-207	23	21	same	same	ADJ
ertr-207	23	22	from	from	ADP
ertr-207	23	23	the	the	DET
ertr-207	23	24	customer	customer	NOUN
ertr-207	23	25	’s	’s	PART
ertr-207	23	26	point	point	NOUN
ertr-207	23	27	of	of	ADP
ertr-207	23	28	view	view	NOUN
ertr-207	23	29	.	.	PUNCT
ertr-207	24	1	satisfaction	satisfaction	NOUN
ertr-207	24	2	is	be	AUX
ertr-207	24	3	dependent	dependent	ADJ
ertr-207	24	4	on	on	ADP
ertr-207	24	5	the	the	DET
ertr-207	24	6	perceived	perceive	VERB
ertr-207	24	7	quality	quality	NOUN
ertr-207	24	8	of	of	ADP
ertr-207	24	9	an	an	DET
ertr-207	24	10	offered	offer	VERB
ertr-207	24	11	product	product	NOUN
ertr-207	24	12	or	or	CCONJ
ertr-207	24	13	service	service	NOUN
ertr-207	24	14	(	(	PUNCT
ertr-207	24	15	chu	chu	PROPN
ertr-207	24	16	&	&	CCONJ
ertr-207	24	17	choi	choi	PROPN
ertr-207	24	18	,	,	PUNCT
ertr-207	24	19	2000	2000	NUM
ertr-207	24	20	)	)	PUNCT
ertr-207	24	21	,	,	PUNCT
ertr-207	24	22	where	where	SCONJ
ertr-207	24	23	perceived	perceive	VERB
ertr-207	24	24	quality	quality	NOUN
ertr-207	24	25	is	be	AUX
ertr-207	24	26	defined	define	VERB
ertr-207	24	27	as	as	ADP
ertr-207	24	28	an	an	DET
ertr-207	24	29	individual	individual	NOUN
ertr-207	24	30	’s	’s	PART
ertr-207	24	31	overall	overall	ADJ
ertr-207	24	32	evaluation	evaluation	NOUN
ertr-207	24	33	of	of	ADP
ertr-207	24	34	the	the	DET
ertr-207	24	35	significance	significance	NOUN
ertr-207	24	36	of	of	ADP
ertr-207	24	37	a	a	DET
ertr-207	24	38	product	product	NOUN
ertr-207	24	39	or	or	CCONJ
ertr-207	24	40	service	service	NOUN
ertr-207	24	41	attribute	attribute	NOUN
ertr-207	24	42	(	(	PUNCT
ertr-207	24	43	swan	swan	NOUN
ertr-207	24	44	&	&	CCONJ
ertr-207	24	45	combs	comb	NOUN
ertr-207	24	46	,	,	PUNCT
ertr-207	24	47	1976	1976	NUM
ertr-207	24	48	;	;	PUNCT
ertr-207	24	49	chu	chu	PROPN
ertr-207	24	50	&	&	CCONJ
ertr-207	24	51	choi	choi	PROPN
ertr-207	24	52	,	,	PUNCT
ertr-207	24	53	2000	2000	NUM
ertr-207	24	54	)	)	PUNCT
ertr-207	24	55	.	.	PUNCT
ertr-207	25	1	the	the	DET
ertr-207	25	2	overall	overall	ADJ
ertr-207	25	3	perceived	perceive	VERB
ertr-207	25	4	quality	quality	NOUN
ertr-207	25	5	is	be	AUX
ertr-207	25	6	a	a	DET
ertr-207	25	7	combination	combination	NOUN
ertr-207	25	8	of	of	ADP
ertr-207	25	9	money	money	NOUN
ertr-207	25	10	spent	spend	VERB
ertr-207	25	11	and	and	CCONJ
ertr-207	25	12	nonmonetary	nonmonetary	ADJ
ertr-207	25	13	considerations	consideration	NOUN
ertr-207	25	14	,	,	PUNCT
ertr-207	25	15	which	which	PRON
ertr-207	25	16	include	include	VERB
ertr-207	25	17	time	time	NOUN
ertr-207	25	18	,	,	PUNCT
ertr-207	25	19	cost	cost	NOUN
ertr-207	25	20	spent	spend	VERB
ertr-207	25	21	on	on	ADP
ertr-207	25	22	the	the	DET
ertr-207	25	23	search	search	NOUN
ertr-207	25	24	,	,	PUNCT
ertr-207	25	25	and	and	CCONJ
ertr-207	25	26	convenience	convenience	NOUN
ertr-207	25	27	of	of	ADP
ertr-207	25	28	location	location	NOUN
ertr-207	25	29	(	(	PUNCT
ertr-207	25	30	kashyap	kashyap	PROPN
ertr-207	25	31	&	&	CCONJ
ertr-207	25	32	bojanic	bojanic	PROPN
ertr-207	25	33	,	,	PUNCT
ertr-207	25	34	2000	2000	NUM
ertr-207	25	35	)	)	PUNCT
ertr-207	25	36	.	.	PUNCT
ertr-207	26	1	kuo	kuo	PROPN
ertr-207	26	2	,	,	PUNCT
ertr-207	26	3	wu	wu	PROPN
ertr-207	26	4	&	&	CCONJ
ertr-207	26	5	deng	deng	PROPN
ertr-207	26	6	(	(	PUNCT
ertr-207	26	7	2009	2009	NUM
ertr-207	26	8	)	)	PUNCT
ertr-207	26	9	found	find	VERB
ertr-207	26	10	that	that	SCONJ
ertr-207	26	11	perceived	perceive	VERB
ertr-207	26	12	quality	quality	NOUN
ertr-207	26	13	is	be	AUX
ertr-207	26	14	influenced	influence	VERB
ertr-207	26	15	by	by	ADP
ertr-207	26	16	the	the	DET
ertr-207	26	17	perceived	perceive	VERB
ertr-207	26	18	excellence	excellence	NOUN
ertr-207	26	19	of	of	ADP
ertr-207	26	20	the	the	DET
ertr-207	26	21	offered	offer	VERB
ertr-207	26	22	service	service	NOUN
ertr-207	26	23	which	which	PRON
ertr-207	26	24	indirectly	indirectly	ADV
ertr-207	26	25	leads	lead	VERB
ertr-207	26	26	to	to	PART
ertr-207	26	27	repurchase	repurchase	NOUN
ertr-207	26	28	intention	intention	NOUN
ertr-207	26	29	.	.	PUNCT
ertr-207	27	1	similarly	similarly	ADV
ertr-207	27	2	,	,	PUNCT
ertr-207	27	3	hemmasi	hemmasi	NOUN
ertr-207	27	4	,	,	PUNCT
ertr-207	27	5	strong	strong	PROPN
ertr-207	27	6	&	&	CCONJ
ertr-207	27	7	taylor	taylor	PROPN
ertr-207	27	8	(	(	PUNCT
ertr-207	27	9	1994	1994	NUM
ertr-207	27	10	)	)	PUNCT
ertr-207	27	11	believe	believe	VERB
ertr-207	27	12	that	that	SCONJ
ertr-207	27	13	the	the	DET
ertr-207	27	14	level	level	NOUN
ertr-207	27	15	of	of	ADP
ertr-207	27	16	a	a	DET
ertr-207	27	17	customer	customer	NOUN
ertr-207	27	18	’s	’s	PART
ertr-207	27	19	perceived	perceive	VERB
ertr-207	27	20	quality	quality	NOUN
ertr-207	27	21	correlates	correlate	VERB
ertr-207	27	22	with	with	ADP
ertr-207	27	23	future	future	ADJ
ertr-207	27	24	choice	choice	NOUN
ertr-207	27	25	of	of	ADP
ertr-207	27	26	similar	similar	ADJ
ertr-207	27	27	products	product	NOUN
ertr-207	27	28	or	or	CCONJ
ertr-207	27	29	services	service	NOUN
ertr-207	27	30	.	.	PUNCT
ertr-207	28	1	on	on	ADP
ertr-207	28	2	the	the	DET
ertr-207	28	3	other	other	ADJ
ertr-207	28	4	hand	hand	NOUN
ertr-207	28	5	,	,	PUNCT
ertr-207	28	6	eggert	eggert	PROPN
ertr-207	28	7	&	&	CCONJ
ertr-207	28	8	ulaga	ulaga	PROPN
ertr-207	28	9	(	(	PUNCT
ertr-207	28	10	2000	2000	NUM
ertr-207	28	11	)	)	PUNCT
ertr-207	28	12	define	define	VERB
ertr-207	28	13	perceived	perceive	VERB
ertr-207	28	14	quality	quality	NOUN
ertr-207	28	15	as	as	ADP
ertr-207	28	16	an	an	DET
ertr-207	28	17	exchange	exchange	NOUN
ertr-207	28	18	of	of	ADP
ertr-207	28	19	a	a	DET
ertr-207	28	20	customer	customer	NOUN
ertr-207	28	21	’s	’s	PART
ertr-207	28	22	gains	gain	NOUN
ertr-207	28	23	and	and	CCONJ
ertr-207	28	24	losses	loss	NOUN
ertr-207	28	25	of	of	ADP
ertr-207	28	26	value	value	NOUN
ertr-207	28	27	on	on	ADP
ertr-207	28	28	an	an	DET
ertr-207	28	29	offered	offer	VERB
ertr-207	28	30	service	service	NOUN
ertr-207	28	31	or	or	CCONJ
ertr-207	28	32	product	product	NOUN
ertr-207	28	33	.	.	PUNCT
ertr-207	29	1	therefore	therefore	ADV
ertr-207	29	2	,	,	PUNCT
ertr-207	29	3	chu	chu	PROPN
ertr-207	29	4	&	&	CCONJ
ertr-207	29	5	choi	choi	PROPN
ertr-207	29	6	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	29	7	e	e	NOUN
ertr-207	29	8	-	-	NOUN
ertr-207	29	9	review	review	NOUN
ertr-207	29	10	of	of	ADP
ertr-207	29	11	tourism	tourism	NOUN
ertr-207	29	12	research	research	NOUN
ertr-207	29	13	(	(	PUNCT
ertr-207	29	14	ertr	ertr	NOUN
ertr-207	29	15	)	)	PUNCT
ertr-207	29	16	,	,	PUNCT
ertr-207	29	17	vol	vol	NOUN
ertr-207	29	18	.	.	PROPN
ertr-207	29	19	15	15	NUM
ertr-207	29	20	,	,	PUNCT
ertr-207	29	21	no	no	INTJ
ertr-207	29	22	.	.	NOUN
ertr-207	29	23	2	2	NUM
ertr-207	29	24	-	-	SYM
ertr-207	29	25	3	3	NUM
ertr-207	29	26	,	,	PUNCT
ertr-207	29	27	2018	2018	NUM
ertr-207	29	28	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	29	29	164	164	NUM
ertr-207	29	30	(	(	PUNCT
ertr-207	29	31	2000	2000	NUM
ertr-207	29	32	)	)	PUNCT
ertr-207	29	33	concluded	conclude	VERB
ertr-207	29	34	that	that	SCONJ
ertr-207	29	35	it	it	PRON
ertr-207	29	36	is	be	AUX
ertr-207	29	37	essential	essential	ADJ
ertr-207	29	38	for	for	SCONJ
ertr-207	29	39	hoteliers	hotelier	NOUN
ertr-207	29	40	to	to	PART
ertr-207	29	41	realize	realize	VERB
ertr-207	29	42	and	and	CCONJ
ertr-207	29	43	to	to	PART
ertr-207	29	44	recognize	recognize	VERB
ertr-207	29	45	the	the	DET
ertr-207	29	46	perceived	perceive	VERB
ertr-207	29	47	quality	quality	NOUN
ertr-207	29	48	of	of	ADP
ertr-207	29	49	the	the	DET
ertr-207	29	50	offered	offer	VERB
ertr-207	29	51	services	service	NOUN
ertr-207	29	52	.	.	PUNCT
ertr-207	30	1	even	even	ADV
ertr-207	30	2	though	though	SCONJ
ertr-207	30	3	substantial	substantial	ADJ
ertr-207	30	4	research	research	NOUN
ertr-207	30	5	has	have	AUX
ertr-207	30	6	been	be	AUX
ertr-207	30	7	conducted	conduct	VERB
ertr-207	30	8	on	on	ADP
ertr-207	30	9	loyalty	loyalty	NOUN
ertr-207	30	10	programs	program	NOUN
ertr-207	30	11	for	for	ADP
ertr-207	30	12	repeat	repeat	NOUN
ertr-207	30	13	travelers	traveler	NOUN
ertr-207	30	14	in	in	ADP
ertr-207	30	15	the	the	DET
ertr-207	30	16	hotel	hotel	NOUN
ertr-207	30	17	industry	industry	NOUN
ertr-207	30	18	(	(	PUNCT
ertr-207	30	19	mccall	mccall	PROPN
ertr-207	30	20	&	&	CCONJ
ertr-207	30	21	voorhees	voorhees	PROPN
ertr-207	30	22	,	,	PUNCT
ertr-207	30	23	2010	2010	NUM
ertr-207	30	24	;	;	PUNCT
ertr-207	30	25	tanford	tanford	PROPN
ertr-207	30	26	,	,	PUNCT
ertr-207	30	27	raab	raab	PROPN
ertr-207	30	28	&	&	CCONJ
ertr-207	30	29	kim	kim	PROPN
ertr-207	30	30	,	,	PUNCT
ertr-207	30	31	2012	2012	NUM
ertr-207	30	32	)	)	PUNCT
ertr-207	30	33	,	,	PUNCT
ertr-207	30	34	none	none	NOUN
ertr-207	30	35	has	have	AUX
ertr-207	30	36	examined	examine	VERB
ertr-207	30	37	the	the	DET
ertr-207	30	38	impact	impact	NOUN
ertr-207	30	39	of	of	ADP
ertr-207	30	40	the	the	DET
ertr-207	30	41	frequency	frequency	NOUN
ertr-207	30	42	of	of	ADP
ertr-207	30	43	recent	recent	ADJ
ertr-207	30	44	hotel	hotel	NOUN
ertr-207	30	45	stays	stay	VERB
ertr-207	30	46	on	on	ADP
ertr-207	30	47	a	a	DET
ertr-207	30	48	potential	potential	ADJ
ertr-207	30	49	guest	guest	NOUN
ertr-207	30	50	’s	’s	PART
ertr-207	30	51	decision	decision	NOUN
ertr-207	30	52	-	-	PUNCT
ertr-207	30	53	making	make	VERB
ertr-207	30	54	process	process	NOUN
ertr-207	30	55	to	to	PART
ertr-207	30	56	purchase	purchase	VERB
ertr-207	30	57	a	a	DET
ertr-207	30	58	hotel	hotel	NOUN
ertr-207	30	59	room	room	NOUN
ertr-207	30	60	.	.	PUNCT
ertr-207	31	1	for	for	ADP
ertr-207	31	2	instance	instance	NOUN
ertr-207	31	3	,	,	PUNCT
ertr-207	31	4	according	accord	VERB
ertr-207	31	5	to	to	ADP
ertr-207	31	6	tanford	tanford	PROPN
ertr-207	31	7	,	,	PUNCT
ertr-207	31	8	raab	raab	PROPN
ertr-207	31	9	&	&	CCONJ
ertr-207	31	10	kim	kim	PROPN
ertr-207	31	11	(	(	PUNCT
ertr-207	31	12	2012	2012	NUM
ertr-207	31	13	)	)	PUNCT
ertr-207	31	14	,	,	PUNCT
ertr-207	31	15	full	full	ADJ
ertr-207	31	16	-	-	PUNCT
ertr-207	31	17	service	service	NOUN
ertr-207	31	18	hotel	hotel	NOUN
ertr-207	31	19	guests	guest	NOUN
ertr-207	31	20	are	be	AUX
ertr-207	31	21	usually	usually	ADV
ertr-207	31	22	reward	reward	VERB
ertr-207	31	23	program	program	NOUN
ertr-207	31	24	members	member	NOUN
ertr-207	31	25	and	and	CCONJ
ertr-207	31	26	loyal	loyal	ADJ
ertr-207	31	27	to	to	ADP
ertr-207	31	28	their	their	PRON
ertr-207	31	29	preferred	preferred	ADJ
ertr-207	31	30	hotel	hotel	NOUN
ertr-207	31	31	brand	brand	NOUN
ertr-207	31	32	.	.	PUNCT
ertr-207	32	1	like	like	ADP
ertr-207	32	2	full	full	ADJ
ertr-207	32	3	-	-	PUNCT
ertr-207	32	4	service	service	NOUN
ertr-207	32	5	hotel	hotel	NOUN
ertr-207	32	6	guests	guest	NOUN
ertr-207	32	7	,	,	PUNCT
ertr-207	32	8	repeat	repeat	NOUN
ertr-207	32	9	travelers	traveler	NOUN
ertr-207	32	10	may	may	AUX
ertr-207	32	11	have	have	VERB
ertr-207	32	12	specific	specific	ADJ
ertr-207	32	13	hotel	hotel	NOUN
ertr-207	32	14	attribute	attribute	NOUN
ertr-207	32	15	preferences	preference	NOUN
ertr-207	32	16	that	that	PRON
ertr-207	32	17	arise	arise	VERB
ertr-207	32	18	from	from	ADP
ertr-207	32	19	their	their	PRON
ertr-207	32	20	experiences	experience	NOUN
ertr-207	32	21	during	during	ADP
ertr-207	32	22	prior	prior	ADJ
ertr-207	32	23	hotel	hotel	NOUN
ertr-207	32	24	stays	stay	NOUN
ertr-207	32	25	.	.	PUNCT
ertr-207	33	1	the	the	DET
ertr-207	33	2	current	current	ADJ
ertr-207	33	3	study	study	NOUN
ertr-207	33	4	addresses	address	VERB
ertr-207	33	5	this	this	DET
ertr-207	33	6	gap	gap	NOUN
ertr-207	33	7	in	in	ADP
ertr-207	33	8	research	research	NOUN
ertr-207	33	9	to	to	PART
ertr-207	33	10	determine	determine	VERB
ertr-207	33	11	the	the	DET
ertr-207	33	12	hotel	hotel	NOUN
ertr-207	33	13	service	service	NOUN
ertr-207	33	14	attributes	attribute	NOUN
ertr-207	33	15	that	that	PRON
ertr-207	33	16	depend	depend	VERB
ertr-207	33	17	on	on	ADP
ertr-207	33	18	the	the	DET
ertr-207	33	19	frequency	frequency	NOUN
ertr-207	33	20	of	of	ADP
ertr-207	33	21	business	business	NOUN
ertr-207	33	22	travelers	traveler	NOUN
ertr-207	33	23	’	’	PART
ertr-207	33	24	hotel	hotel	NOUN
ertr-207	33	25	stays	stay	NOUN
ertr-207	33	26	.	.	PUNCT
ertr-207	34	1	methodology	methodology	NOUN
ertr-207	34	2	in	in	ADP
ertr-207	34	3	order	order	NOUN
ertr-207	34	4	to	to	PART
ertr-207	34	5	measure	measure	VERB
ertr-207	34	6	business	business	NOUN
ertr-207	34	7	travelers	traveler	NOUN
ertr-207	34	8	’	’	PART
ertr-207	34	9	ratings	rating	NOUN
ertr-207	34	10	of	of	ADP
ertr-207	34	11	the	the	DET
ertr-207	34	12	importance	importance	NOUN
ertr-207	34	13	of	of	ADP
ertr-207	34	14	various	various	ADJ
ertr-207	34	15	hotel	hotel	NOUN
ertr-207	34	16	attributes	attribute	VERB
ertr-207	34	17	,	,	PUNCT
ertr-207	34	18	a	a	DET
ertr-207	34	19	questionnaire	questionnaire	NOUN
ertr-207	34	20	was	be	AUX
ertr-207	34	21	designed	design	VERB
ertr-207	34	22	and	and	CCONJ
ertr-207	34	23	distributed	distribute	VERB
ertr-207	34	24	as	as	ADP
ertr-207	34	25	an	an	DET
ertr-207	34	26	online	online	ADJ
ertr-207	34	27	survey	survey	NOUN
ertr-207	34	28	.	.	PUNCT
ertr-207	35	1	the	the	DET
ertr-207	35	2	targeted	target	VERB
ertr-207	35	3	respondents	respondent	NOUN
ertr-207	35	4	for	for	ADP
ertr-207	35	5	this	this	DET
ertr-207	35	6	research	research	NOUN
ertr-207	35	7	were	be	AUX
ertr-207	35	8	business	business	NOUN
ertr-207	35	9	travelers	traveler	NOUN
ertr-207	35	10	who	who	PRON
ertr-207	35	11	had	have	VERB
ertr-207	35	12	multiple	multiple	ADJ
ertr-207	35	13	hotel	hotel	NOUN
ertr-207	35	14	stays	stay	NOUN
ertr-207	35	15	in	in	ADP
ertr-207	35	16	united	united	PROPN
ertr-207	35	17	states	states	PROPN
ertr-207	35	18	hotels	hotel	NOUN
ertr-207	35	19	in	in	ADP
ertr-207	35	20	the	the	DET
ertr-207	35	21	six	six	NUM
ertr-207	35	22	months	month	NOUN
ertr-207	35	23	prior	prior	ADV
ertr-207	35	24	to	to	ADP
ertr-207	35	25	the	the	DET
ertr-207	35	26	distribution	distribution	NOUN
ertr-207	35	27	of	of	ADP
ertr-207	35	28	the	the	DET
ertr-207	35	29	online	online	ADJ
ertr-207	35	30	survey	survey	NOUN
ertr-207	35	31	,	,	PUNCT
ertr-207	35	32	which	which	PRON
ertr-207	35	33	led	lead	VERB
ertr-207	35	34	to	to	ADP
ertr-207	35	35	300	300	NUM
ertr-207	35	36	qualified	qualified	ADJ
ertr-207	35	37	respondents	respondent	NOUN
ertr-207	35	38	for	for	ADP
ertr-207	35	39	the	the	DET
ertr-207	35	40	current	current	ADJ
ertr-207	35	41	study	study	NOUN
ertr-207	35	42	.	.	PUNCT
ertr-207	36	1	qualtrics	qualtric	NOUN
ertr-207	36	2	was	be	AUX
ertr-207	36	3	used	use	VERB
ertr-207	36	4	to	to	PART
ertr-207	36	5	identify	identify	VERB
ertr-207	36	6	participants	participant	NOUN
ertr-207	36	7	and	and	CCONJ
ertr-207	36	8	collect	collect	VERB
ertr-207	36	9	survey	survey	NOUN
ertr-207	36	10	responses	response	NOUN
ertr-207	36	11	.	.	PUNCT
ertr-207	37	1	the	the	DET
ertr-207	37	2	contents	content	NOUN
ertr-207	37	3	of	of	ADP
ertr-207	37	4	the	the	DET
ertr-207	37	5	questionnaire	questionnaire	NOUN
ertr-207	37	6	were	be	AUX
ertr-207	37	7	based	base	VERB
ertr-207	37	8	on	on	ADP
ertr-207	37	9	the	the	DET
ertr-207	37	10	results	result	NOUN
ertr-207	37	11	of	of	ADP
ertr-207	37	12	previous	previous	ADJ
ertr-207	37	13	studies	study	NOUN
ertr-207	37	14	conducted	conduct	VERB
ertr-207	37	15	on	on	ADP
ertr-207	37	16	the	the	DET
ertr-207	37	17	significance	significance	NOUN
ertr-207	37	18	of	of	ADP
ertr-207	37	19	hotel	hotel	NOUN
ertr-207	37	20	characteristics	characteristic	NOUN
ertr-207	37	21	and	and	CCONJ
ertr-207	37	22	the	the	DET
ertr-207	37	23	hotel	hotel	NOUN
ertr-207	37	24	attributes	attribute	VERB
ertr-207	37	25	under	under	ADP
ertr-207	37	26	investigation	investigation	NOUN
ertr-207	37	27	(	(	PUNCT
ertr-207	37	28	dolnicar	dolnicar	NOUN
ertr-207	37	29	&	&	CCONJ
ertr-207	37	30	otter	otter	PROPN
ertr-207	37	31	,	,	PUNCT
ertr-207	37	32	2003	2003	NUM
ertr-207	37	33	)	)	PUNCT
ertr-207	37	34	,	,	PUNCT
ertr-207	37	35	and	and	CCONJ
ertr-207	37	36	the	the	DET
ertr-207	37	37	impact	impact	NOUN
ertr-207	37	38	of	of	ADP
ertr-207	37	39	satisfaction	satisfaction	NOUN
ertr-207	37	40	with	with	ADP
ertr-207	37	41	various	various	ADJ
ertr-207	37	42	hotel	hotel	NOUN
ertr-207	37	43	attributes	attribute	VERB
ertr-207	37	44	on	on	ADP
ertr-207	37	45	overall	overall	ADJ
ertr-207	37	46	guest	guest	NOUN
ertr-207	37	47	satisfaction	satisfaction	NOUN
ertr-207	37	48	(	(	PUNCT
ertr-207	37	49	usta	usta	PROPN
ertr-207	37	50	et	et	PROPN
ertr-207	37	51	al	al	PROPN
ertr-207	37	52	.	.	PROPN
ertr-207	37	53	,	,	PUNCT
ertr-207	37	54	2011	2011	NUM
ertr-207	37	55	)	)	PUNCT
ertr-207	37	56	.	.	PUNCT
ertr-207	38	1	the	the	DET
ertr-207	38	2	survey	survey	NOUN
ertr-207	38	3	incorporated	incorporate	VERB
ertr-207	38	4	questions	question	NOUN
ertr-207	38	5	about	about	ADP
ertr-207	38	6	travelers	traveler	NOUN
ertr-207	38	7	’	’	PART
ertr-207	38	8	attitudes	attitude	NOUN
ertr-207	38	9	with	with	ADP
ertr-207	38	10	questions	question	NOUN
ertr-207	38	11	extracted	extract	VERB
ertr-207	38	12	from	from	ADP
ertr-207	38	13	different	different	ADJ
ertr-207	38	14	studies	study	NOUN
ertr-207	38	15	such	such	ADJ
ertr-207	38	16	as	as	ADP
ertr-207	38	17	chu	chu	PROPN
ertr-207	38	18	&	&	CCONJ
ertr-207	38	19	choi	choi	PROPN
ertr-207	38	20	(	(	PUNCT
ertr-207	38	21	2000	2000	NUM
ertr-207	38	22	)	)	PUNCT
ertr-207	38	23	,	,	PUNCT
ertr-207	38	24	and	and	CCONJ
ertr-207	38	25	smith	smith	PROPN
ertr-207	38	26	,	,	PUNCT
ertr-207	38	27	bolton	bolton	PROPN
ertr-207	38	28	&	&	CCONJ
ertr-207	38	29	wagner	wagner	PROPN
ertr-207	38	30	(	(	PUNCT
ertr-207	38	31	1999	1999	NUM
ertr-207	38	32	)	)	PUNCT
ertr-207	38	33	.	.	PUNCT
ertr-207	39	1	chu	chu	PROPN
ertr-207	39	2	&	&	CCONJ
ertr-207	39	3	choi	choi	PROPN
ertr-207	39	4	(	(	PUNCT
ertr-207	39	5	2000	2000	NUM
ertr-207	39	6	)	)	PUNCT
ertr-207	39	7	suggested	suggest	VERB
ertr-207	39	8	a	a	DET
ertr-207	39	9	six	six	NUM
ertr-207	39	10	-	-	PUNCT
ertr-207	39	11	factor	factor	NOUN
ertr-207	39	12	solution	solution	NOUN
ertr-207	39	13	,	,	PUNCT
ertr-207	39	14	which	which	PRON
ertr-207	39	15	includes	include	VERB
ertr-207	39	16	30	30	NUM
ertr-207	39	17	hotel	hotel	NOUN
ertr-207	39	18	characteristics	characteristic	NOUN
ertr-207	39	19	.	.	PUNCT
ertr-207	40	1	the	the	DET
ertr-207	40	2	six	six	NUM
ertr-207	40	3	-	-	PUNCT
ertr-207	40	4	factor	factor	NOUN
ertr-207	40	5	solution	solution	NOUN
ertr-207	40	6	includes	include	VERB
ertr-207	40	7	the	the	DET
ertr-207	40	8	quality	quality	NOUN
ertr-207	40	9	of	of	ADP
ertr-207	40	10	offered	offer	VERB
ertr-207	40	11	service	service	NOUN
ertr-207	40	12	,	,	PUNCT
ertr-207	40	13	the	the	DET
ertr-207	40	14	value	value	NOUN
ertr-207	40	15	of	of	ADP
ertr-207	40	16	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	40	17	e	e	NOUN
ertr-207	40	18	-	-	NOUN
ertr-207	40	19	review	review	NOUN
ertr-207	40	20	of	of	ADP
ertr-207	40	21	tourism	tourism	NOUN
ertr-207	40	22	research	research	NOUN
ertr-207	40	23	(	(	PUNCT
ertr-207	40	24	ertr	ertr	NOUN
ertr-207	40	25	)	)	PUNCT
ertr-207	40	26	,	,	PUNCT
ertr-207	40	27	vol	vol	NOUN
ertr-207	40	28	.	.	PROPN
ertr-207	40	29	15	15	NUM
ertr-207	40	30	,	,	PUNCT
ertr-207	40	31	no	no	INTJ
ertr-207	40	32	.	.	NOUN
ertr-207	40	33	2	2	NUM
ertr-207	40	34	-	-	SYM
ertr-207	40	35	3	3	NUM
ertr-207	40	36	,	,	PUNCT
ertr-207	40	37	2018	2018	NUM
ertr-207	40	38	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	40	39	165	165	NUM
ertr-207	40	40	money	money	NOUN
ertr-207	40	41	,	,	PUNCT
ertr-207	40	42	business	business	NOUN
ertr-207	40	43	facilities	facility	NOUN
ertr-207	40	44	,	,	PUNCT
ertr-207	40	45	security	security	NOUN
ertr-207	40	46	,	,	PUNCT
ertr-207	40	47	food	food	NOUN
ertr-207	40	48	and	and	CCONJ
ertr-207	40	49	beverage	beverage	NOUN
ertr-207	40	50	,	,	PUNCT
ertr-207	40	51	and	and	CCONJ
ertr-207	40	52	service	service	NOUN
ertr-207	40	53	recovery	recovery	NOUN
ertr-207	40	54	.	.	PUNCT
ertr-207	41	1	in	in	ADP
ertr-207	41	2	order	order	NOUN
ertr-207	41	3	to	to	PART
ertr-207	41	4	verify	verify	VERB
ertr-207	41	5	the	the	DET
ertr-207	41	6	reliability	reliability	NOUN
ertr-207	41	7	of	of	ADP
ertr-207	41	8	the	the	DET
ertr-207	41	9	questionnaire	questionnaire	NOUN
ertr-207	41	10	,	,	PUNCT
ertr-207	41	11	a	a	DET
ertr-207	41	12	pilot	pilot	NOUN
ertr-207	41	13	study	study	NOUN
ertr-207	41	14	was	be	AUX
ertr-207	41	15	conducted	conduct	VERB
ertr-207	41	16	with	with	ADP
ertr-207	41	17	20	20	NUM
ertr-207	41	18	business	business	NOUN
ertr-207	41	19	travelers	traveler	NOUN
ertr-207	41	20	who	who	PRON
ertr-207	41	21	experienced	experience	VERB
ertr-207	41	22	a	a	DET
ertr-207	41	23	hotel	hotel	NOUN
ertr-207	41	24	stay	stay	VERB
ertr-207	41	25	within	within	ADP
ertr-207	41	26	the	the	DET
ertr-207	41	27	last	last	ADJ
ertr-207	41	28	six	six	NUM
ertr-207	41	29	months	month	NOUN
ertr-207	41	30	.	.	PUNCT
ertr-207	42	1	according	accord	VERB
ertr-207	42	2	to	to	ADP
ertr-207	42	3	the	the	DET
ertr-207	42	4	results	result	NOUN
ertr-207	42	5	of	of	ADP
ertr-207	42	6	an	an	DET
ertr-207	42	7	internal	internal	ADJ
ertr-207	42	8	consistency	consistency	NOUN
ertr-207	42	9	analysis	analysis	NOUN
ertr-207	42	10	(	(	PUNCT
ertr-207	42	11	table	table	NOUN
ertr-207	42	12	1	1	NUM
ertr-207	42	13	)	)	PUNCT
ertr-207	42	14	,	,	PUNCT
ertr-207	42	15	all	all	DET
ertr-207	42	16	factors	factor	NOUN
ertr-207	42	17	indicated	indicate	VERB
ertr-207	42	18	an	an	DET
ertr-207	42	19	adequate	adequate	ADJ
ertr-207	42	20	level	level	NOUN
ertr-207	42	21	of	of	ADP
ertr-207	42	22	internal	internal	ADJ
ertr-207	42	23	consistency	consistency	NOUN
ertr-207	42	24	,	,	PUNCT
ertr-207	42	25	reflected	reflect	VERB
ertr-207	42	26	in	in	ADP
ertr-207	42	27	a	a	DET
ertr-207	42	28	value	value	NOUN
ertr-207	42	29	of	of	ADP
ertr-207	42	30	cronbach	cronbach	NOUN
ertr-207	42	31	’s	’s	PART
ertr-207	42	32	alpha	alpha	ADV
ertr-207	42	33	greater	great	ADJ
ertr-207	42	34	than	than	ADP
ertr-207	42	35	0.5	0.5	NUM
ertr-207	42	36	(	(	PUNCT
ertr-207	42	37	jenkinson	jenkinson	PROPN
ertr-207	42	38	,	,	PUNCT
ertr-207	42	39	wright	wright	PROPN
ertr-207	42	40	&	&	CCONJ
ertr-207	42	41	coulter	coulter	PROPN
ertr-207	42	42	,	,	PUNCT
ertr-207	42	43	1994	1994	NUM
ertr-207	42	44	)	)	PUNCT
ertr-207	42	45	.	.	PUNCT
ertr-207	43	1	table1	table1	PROPN
ertr-207	43	2	:	:	PUNCT
ertr-207	43	3	descriptive	descriptive	ADJ
ertr-207	43	4	statistics	statistic	NOUN
ertr-207	43	5	and	and	CCONJ
ertr-207	43	6	reliability	reliability	NOUN
ertr-207	43	7	of	of	ADP
ertr-207	43	8	the	the	DET
ertr-207	43	9	pilot	pilot	NOUN
ertr-207	43	10	study	study	NOUN
ertr-207	43	11	variable	variable	NOUN
ertr-207	43	12	mean	mean	VERB
ertr-207	43	13	sd	sd	ADP
ertr-207	43	14	α	α	DET
ertr-207	43	15	ssq1	ssq1	PROPN
ertr-207	43	16	ssq2	ssq2	NOUN
ertr-207	43	17	ssq3	ssq3	PROPN
ertr-207	43	18	ssq4	ssq4	PROPN
ertr-207	43	19	ssq5	ssq5	PROPN
ertr-207	43	20	ssq6	ssq6	PROPN
ertr-207	43	21	val1	val1	PROPN
ertr-207	43	22	val2	val2	PROPN
ertr-207	43	23	val3	val3	PROPN
ertr-207	43	24	val4	val4	PROPN
ertr-207	43	25	val5	val5	PROPN
ertr-207	43	26	val6	val6	PROPN
ertr-207	43	27	val7	val7	PROPN
ertr-207	43	28	val8	val8	VERB
ertr-207	43	29	val9	val9	PROPN
ertr-207	43	30	val10	val10	PROPN
ertr-207	43	31	val11	val11	PROPN
ertr-207	43	32	bfa1	bfa1	NOUN
ertr-207	43	33	bfa2	bfa2	NOUN
ertr-207	43	34	bfa3	bfa3	PROPN
ertr-207	43	35	sec1	sec1	PROPN
ertr-207	43	36	sec2	sec2	PROPN
ertr-207	43	37	sec3	sec3	PROPN
ertr-207	43	38	fod1	fod1	PROPN
ertr-207	43	39	fod2	fod2	PROPN
ertr-207	43	40	fod3	fod3	PROPN
ertr-207	43	41	fod4	fod4	PROPN
ertr-207	43	42	rec1	rec1	PROPN
ertr-207	43	43	rec2	rec2	PROPN
ertr-207	43	44	rec3	rec3	PROPN
ertr-207	43	45	5.75	5.75	NUM
ertr-207	43	46	5.70	5.70	NUM
ertr-207	43	47	5.95	5.95	NUM
ertr-207	43	48	6.00	6.00	NUM
ertr-207	43	49	5.45	5.45	NUM
ertr-207	43	50	4.05	4.05	NUM
ertr-207	43	51	5.50	5.50	NUM
ertr-207	43	52	5.80	5.80	NUM
ertr-207	43	53	5.60	5.60	NUM
ertr-207	43	54	5.55	5.55	NUM
ertr-207	43	55	6.25	6.25	NUM
ertr-207	43	56	6.20	6.20	NUM
ertr-207	43	57	5.75	5.75	NUM
ertr-207	43	58	5.00	5.00	NUM
ertr-207	43	59	5.75	5.75	NUM
ertr-207	43	60	5.35	5.35	NUM
ertr-207	43	61	5.90	5.90	NUM
ertr-207	43	62	5.00	5.00	NUM
ertr-207	43	63	5.15	5.15	NUM
ertr-207	43	64	6.25	6.25	NUM
ertr-207	43	65	5.55	5.55	NUM
ertr-207	43	66	5.40	5.40	NUM
ertr-207	43	67	5.30	5.30	NUM
ertr-207	43	68	5.25	5.25	NUM
ertr-207	43	69	5.75	5.75	NUM
ertr-207	43	70	4.45	4.45	NUM
ertr-207	43	71	5.60	5.60	NUM
ertr-207	43	72	5.35	5.35	NUM
ertr-207	43	73	5.15	5.15	NUM
ertr-207	43	74	5.25	5.25	NUM
ertr-207	43	75	.786	.786	NUM
ertr-207	43	76	.733	.733	NUM
ertr-207	43	77	.686	.686	NUM
ertr-207	43	78	.973	.973	NUM
ertr-207	44	1	1.099	1.099	NUM
ertr-207	44	2	2.012	2.012	NUM
ertr-207	44	3	1.100	1.100	NUM
ertr-207	44	4	.834	.834	NUM
ertr-207	44	5	1.314	1.314	NUM
ertr-207	44	6	.999	.999	NUM
ertr-207	44	7	.639	.639	NUM
ertr-207	44	8	.894	.894	NUM
ertr-207	44	9	1.070	1.070	NUM
ertr-207	44	10	1.522	1.522	NUM
ertr-207	44	11	.786	.786	NUM
ertr-207	44	12	1.040	1.040	NUM
ertr-207	44	13	.788	.788	NUM
ertr-207	44	14	1.686	1.686	NUM
ertr-207	44	15	1.182	1.182	NUM
ertr-207	44	16	.967	.967	NUM
ertr-207	45	1	1.234	1.234	NUM
ertr-207	45	2	1.188	1.188	NUM
ertr-207	45	3	1.261	1.261	NUM
ertr-207	45	4	1.251	1.251	NUM
ertr-207	45	5	1.020	1.020	NUM
ertr-207	45	6	2.038	2.038	NUM
ertr-207	45	7	1.046	1.046	NUM
ertr-207	45	8	1.309	1.309	NUM
ertr-207	45	9	1.226	1.226	NUM
ertr-207	45	10	1.020	1.020	NUM
ertr-207	45	11	.771	.771	NUM
ertr-207	45	12	.816	.816	NUM
ertr-207	45	13	.521	.521	NUM
ertr-207	45	14	.921	.921	NUM
ertr-207	45	15	.700	.700	NUM
ertr-207	45	16	.866	.866	NUM
ertr-207	46	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	46	2	e	e	NOUN
ertr-207	46	3	-	-	NOUN
ertr-207	46	4	review	review	NOUN
ertr-207	46	5	of	of	ADP
ertr-207	46	6	tourism	tourism	NOUN
ertr-207	46	7	research	research	NOUN
ertr-207	46	8	(	(	PUNCT
ertr-207	46	9	ertr	ertr	NOUN
ertr-207	46	10	)	)	PUNCT
ertr-207	46	11	,	,	PUNCT
ertr-207	46	12	vol	vol	NOUN
ertr-207	46	13	.	.	PROPN
ertr-207	46	14	15	15	NUM
ertr-207	46	15	,	,	PUNCT
ertr-207	46	16	no	no	INTJ
ertr-207	46	17	.	.	NOUN
ertr-207	46	18	2	2	NUM
ertr-207	46	19	-	-	SYM
ertr-207	46	20	3	3	NUM
ertr-207	46	21	,	,	PUNCT
ertr-207	46	22	2018	2018	NUM
ertr-207	46	23	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	46	24	166	166	NUM
ertr-207	46	25	to	to	PART
ertr-207	46	26	evaluate	evaluate	VERB
ertr-207	46	27	the	the	DET
ertr-207	46	28	importance	importance	NOUN
ertr-207	46	29	of	of	ADP
ertr-207	46	30	hotels	hotel	NOUN
ertr-207	46	31	’	'	PUNCT
ertr-207	46	32	internal	internal	ADJ
ertr-207	46	33	and	and	CCONJ
ertr-207	46	34	external	external	ADJ
ertr-207	46	35	attributes	attribute	NOUN
ertr-207	46	36	,	,	PUNCT
ertr-207	46	37	the	the	DET
ertr-207	46	38	following	follow	VERB
ertr-207	46	39	characteristics	characteristic	NOUN
ertr-207	46	40	were	be	AUX
ertr-207	46	41	assessed	assess	VERB
ertr-207	46	42	:	:	PUNCT
ertr-207	46	43	service	service	NOUN
ertr-207	46	44	and	and	CCONJ
ertr-207	46	45	service	service	NOUN
ertr-207	46	46	provider	provider	NOUN
ertr-207	46	47	-	-	PUNCT
ertr-207	46	48	related	relate	VERB
ertr-207	46	49	features	feature	NOUN
ertr-207	46	50	,	,	PUNCT
ertr-207	46	51	facilities	facility	NOUN
ertr-207	46	52	,	,	PUNCT
ertr-207	46	53	staff	staff	NOUN
ertr-207	46	54	and	and	CCONJ
ertr-207	46	55	management	management	NOUN
ertr-207	46	56	team	team	NOUN
ertr-207	46	57	,	,	PUNCT
ertr-207	46	58	value	value	NOUN
ertr-207	46	59	for	for	ADP
ertr-207	46	60	money	money	NOUN
ertr-207	46	61	,	,	PUNCT
ertr-207	46	62	safety	safety	NOUN
ertr-207	46	63	and	and	CCONJ
ertr-207	46	64	security	security	NOUN
ertr-207	46	65	facilities	facility	NOUN
ertr-207	46	66	,	,	PUNCT
ertr-207	46	67	reservation	reservation	NOUN
ertr-207	46	68	system	system	NOUN
ertr-207	46	69	,	,	PUNCT
ertr-207	46	70	location	location	NOUN
ertr-207	46	71	,	,	PUNCT
ertr-207	46	72	amenities	amenity	NOUN
ertr-207	46	73	,	,	PUNCT
ertr-207	46	74	transportation	transportation	NOUN
ertr-207	46	75	service	service	NOUN
ertr-207	46	76	to	to	ADP
ertr-207	46	77	the	the	DET
ertr-207	46	78	hotel	hotel	NOUN
ertr-207	46	79	,	,	PUNCT
ertr-207	46	80	efficiency	efficiency	NOUN
ertr-207	46	81	of	of	ADP
ertr-207	46	82	check	check	NOUN
ertr-207	46	83	-	-	PUNCT
ertr-207	46	84	in	in	ADP
ertr-207	46	85	/	/	SYM
ertr-207	46	86	check	check	NOUN
ertr-207	46	87	-	-	PUNCT
ertr-207	46	88	out	out	ADP
ertr-207	46	89	services	service	NOUN
ertr-207	46	90	,	,	PUNCT
ertr-207	46	91	comfortable	comfortable	ADJ
ertr-207	46	92	bedding	bedding	NOUN
ertr-207	46	93	,	,	PUNCT
ertr-207	46	94	gym	gym	NOUN
ertr-207	46	95	/	/	SYM
ertr-207	46	96	workout	workout	NOUN
ertr-207	46	97	facilities	facility	NOUN
ertr-207	46	98	,	,	PUNCT
ertr-207	46	99	and	and	CCONJ
ertr-207	46	100	appropriate	appropriate	ADJ
ertr-207	46	101	compensation	compensation	NOUN
ertr-207	46	102	services	service	NOUN
ertr-207	46	103	.	.	PUNCT
ertr-207	47	1	for	for	ADP
ertr-207	47	2	each	each	DET
ertr-207	47	3	question	question	NOUN
ertr-207	47	4	,	,	PUNCT
ertr-207	47	5	there	there	PRON
ertr-207	47	6	was	be	VERB
ertr-207	47	7	a	a	DET
ertr-207	47	8	7	7	NUM
ertr-207	47	9	point	point	NOUN
ertr-207	47	10	likert	likert	ADJ
ertr-207	47	11	scale	scale	NOUN
ertr-207	47	12	with	with	ADP
ertr-207	47	13	1	1	NUM
ertr-207	47	14	indicating	indicate	VERB
ertr-207	47	15	strongly	strongly	ADV
ertr-207	47	16	disagree	disagree	VERB
ertr-207	47	17	and	and	CCONJ
ertr-207	47	18	7	7	NUM
ertr-207	47	19	indicating	indicate	VERB
ertr-207	47	20	strongly	strongly	ADV
ertr-207	47	21	agree	agree	VERB
ertr-207	47	22	.	.	PUNCT
ertr-207	48	1	a	a	DET
ertr-207	48	2	7	7	NUM
ertr-207	48	3	point	point	NOUN
ertr-207	48	4	likert	likert	ADJ
ertr-207	48	5	scale	scale	NOUN
ertr-207	48	6	was	be	AUX
ertr-207	48	7	chosen	choose	VERB
ertr-207	48	8	to	to	PART
ertr-207	48	9	maximize	maximize	VERB
ertr-207	48	10	the	the	DET
ertr-207	48	11	reliability	reliability	NOUN
ertr-207	48	12	of	of	ADP
ertr-207	48	13	responses	response	NOUN
ertr-207	48	14	(	(	PUNCT
ertr-207	48	15	choudhury	choudhury	PROPN
ertr-207	48	16	&	&	CCONJ
ertr-207	48	17	bhattacharjee	bhattacharjee	PROPN
ertr-207	48	18	,	,	PUNCT
ertr-207	48	19	2014	2014	NUM
ertr-207	48	20	)	)	PUNCT
ertr-207	48	21	.	.	PUNCT
ertr-207	49	1	respondents	respondent	NOUN
ertr-207	49	2	also	also	ADV
ertr-207	49	3	indicated	indicate	VERB
ertr-207	49	4	their	their	PRON
ertr-207	49	5	frequency	frequency	NOUN
ertr-207	49	6	of	of	ADP
ertr-207	49	7	hotel	hotel	NOUN
ertr-207	49	8	stays	stay	VERB
ertr-207	49	9	within	within	ADP
ertr-207	49	10	the	the	DET
ertr-207	49	11	prior	prior	ADJ
ertr-207	49	12	6	6	NUM
ertr-207	49	13	months	month	NOUN
ertr-207	49	14	by	by	ADP
ertr-207	49	15	choosing	choose	VERB
ertr-207	49	16	among	among	ADP
ertr-207	49	17	the	the	DET
ertr-207	49	18	following	follow	VERB
ertr-207	49	19	choices	choice	NOUN
ertr-207	49	20	:	:	PUNCT
ertr-207	49	21	1	1	NUM
ertr-207	49	22	-	-	SYM
ertr-207	49	23	2	2	NUM
ertr-207	49	24	times	time	NOUN
ertr-207	49	25	,	,	PUNCT
ertr-207	49	26	3	3	NUM
ertr-207	49	27	-	-	SYM
ertr-207	49	28	5	5	NUM
ertr-207	49	29	times	time	NOUN
ertr-207	49	30	,	,	PUNCT
ertr-207	49	31	6	6	NUM
ertr-207	49	32	-	-	SYM
ertr-207	49	33	8	8	NUM
ertr-207	49	34	times	time	NOUN
ertr-207	49	35	,	,	PUNCT
ertr-207	49	36	or	or	CCONJ
ertr-207	49	37	more	more	ADJ
ertr-207	49	38	than	than	ADP
ertr-207	49	39	8	8	NUM
ertr-207	49	40	times	time	NOUN
ertr-207	49	41	.	.	PUNCT
ertr-207	50	1	in	in	ADP
ertr-207	50	2	addition	addition	NOUN
ertr-207	50	3	,	,	PUNCT
ertr-207	50	4	the	the	DET
ertr-207	50	5	survey	survey	NOUN
ertr-207	50	6	included	include	VERB
ertr-207	50	7	questions	question	NOUN
ertr-207	50	8	about	about	ADP
ertr-207	50	9	demographics	demographic	NOUN
ertr-207	50	10	.	.	PUNCT
ertr-207	51	1	one	one	NUM
ertr-207	51	2	way	way	NOUN
ertr-207	51	3	analysis	analysis	NOUN
ertr-207	51	4	of	of	ADP
ertr-207	51	5	variance	variance	NOUN
ertr-207	51	6	(	(	PUNCT
ertr-207	51	7	anova	anova	PROPN
ertr-207	51	8	)	)	PUNCT
ertr-207	51	9	was	be	AUX
ertr-207	51	10	performed	perform	VERB
ertr-207	51	11	in	in	ADP
ertr-207	51	12	spss	spss	PROPN
ertr-207	51	13	version	version	NOUN
ertr-207	51	14	23	23	NUM
ertr-207	51	15	for	for	ADP
ertr-207	51	16	each	each	DET
ertr-207	51	17	attribute	attribute	NOUN
ertr-207	51	18	,	,	PUNCT
ertr-207	51	19	with	with	ADP
ertr-207	51	20	the	the	DET
ertr-207	51	21	categorical	categorical	ADJ
ertr-207	51	22	variable	variable	NOUN
ertr-207	51	23	,	,	PUNCT
ertr-207	51	24	the	the	DET
ertr-207	51	25	frequency	frequency	NOUN
ertr-207	51	26	of	of	ADP
ertr-207	51	27	hotel	hotel	NOUN
ertr-207	51	28	stays	stay	NOUN
ertr-207	51	29	,	,	PUNCT
ertr-207	51	30	as	as	ADP
ertr-207	51	31	the	the	DET
ertr-207	51	32	independent	independent	ADJ
ertr-207	51	33	variable	variable	NOUN
ertr-207	51	34	and	and	CCONJ
ertr-207	51	35	rating	rating	NOUN
ertr-207	51	36	of	of	ADP
ertr-207	51	37	the	the	DET
ertr-207	51	38	attribute	attribute	NOUN
ertr-207	51	39	’s	’s	PART
ertr-207	51	40	importance	importance	NOUN
ertr-207	51	41	as	as	ADP
ertr-207	51	42	the	the	DET
ertr-207	51	43	dependent	dependent	ADJ
ertr-207	51	44	variable	variable	NOUN
ertr-207	51	45	.	.	PUNCT
ertr-207	52	1	each	each	DET
ertr-207	52	2	anova	anova	PROPN
ertr-207	52	3	compared	compare	VERB
ertr-207	52	4	the	the	DET
ertr-207	52	5	mean	mean	ADJ
ertr-207	52	6	response	response	NOUN
ertr-207	52	7	between	between	ADP
ertr-207	52	8	the	the	DET
ertr-207	52	9	four	four	NUM
ertr-207	52	10	categories	category	NOUN
ertr-207	52	11	of	of	ADP
ertr-207	52	12	stay	stay	NOUN
ertr-207	52	13	frequency	frequency	NOUN
ertr-207	52	14	.	.	PUNCT
ertr-207	53	1	for	for	ADP
ertr-207	53	2	each	each	DET
ertr-207	53	3	statistically	statistically	ADV
ertr-207	53	4	significant	significant	ADJ
ertr-207	53	5	anova	anova	PROPN
ertr-207	53	6	,	,	PUNCT
ertr-207	53	7	tukey	tukey	PROPN
ertr-207	53	8	’s	’s	PART
ertr-207	53	9	post	post	X
ertr-207	53	10	hoc	hoc	X
ertr-207	53	11	tests	test	NOUN
ertr-207	53	12	followed	follow	VERB
ertr-207	53	13	to	to	PART
ertr-207	53	14	determine	determine	VERB
ertr-207	53	15	which	which	PRON
ertr-207	53	16	stay	stay	VERB
ertr-207	53	17	frequency	frequency	NOUN
ertr-207	53	18	categories	category	NOUN
ertr-207	53	19	differed	differ	VERB
ertr-207	53	20	.	.	PUNCT
ertr-207	54	1	for	for	ADP
ertr-207	54	2	all	all	DET
ertr-207	54	3	analyses	analysis	NOUN
ertr-207	54	4	,	,	PUNCT
ertr-207	54	5			X
ertr-207	54	6	=	=	NOUN
ertr-207	54	7	0.05	0.05	NUM
ertr-207	54	8	.	.	PUNCT
ertr-207	54	9	data	datum	NOUN
ertr-207	54	10	analysis	analysis	NOUN
ertr-207	54	11	,	,	PUNCT
ertr-207	54	12	results	result	NOUN
ertr-207	54	13	and	and	CCONJ
ertr-207	54	14	discussion	discussion	NOUN
ertr-207	54	15	the	the	DET
ertr-207	54	16	demographic	demographic	ADJ
ertr-207	54	17	characteristics	characteristic	NOUN
ertr-207	54	18	of	of	ADP
ertr-207	54	19	the	the	DET
ertr-207	54	20	sample	sample	NOUN
ertr-207	54	21	appear	appear	VERB
ertr-207	54	22	in	in	ADP
ertr-207	54	23	table	table	NOUN
ertr-207	54	24	2	2	NUM
ertr-207	54	25	.	.	X
ertr-207	54	26	forty	forty	NUM
ertr-207	54	27	-	-	PUNCT
ertr-207	54	28	seven	seven	NUM
ertr-207	54	29	percent	percent	NOUN
ertr-207	54	30	of	of	ADP
ertr-207	54	31	the	the	DET
ertr-207	54	32	300	300	NUM
ertr-207	54	33	respondents	respondent	NOUN
ertr-207	54	34	were	be	AUX
ertr-207	54	35	female	female	ADJ
ertr-207	54	36	while	while	SCONJ
ertr-207	54	37	the	the	DET
ertr-207	54	38	rest	rest	NOUN
ertr-207	54	39	(	(	PUNCT
ertr-207	54	40	53	53	NUM
ertr-207	54	41	%	%	NOUN
ertr-207	54	42	)	)	PUNCT
ertr-207	54	43	were	be	AUX
ertr-207	54	44	male	male	ADJ
ertr-207	54	45	.	.	PUNCT
ertr-207	55	1	the	the	DET
ertr-207	55	2	most	most	ADV
ertr-207	55	3	common	common	ADJ
ertr-207	55	4	age	age	NOUN
ertr-207	55	5	group	group	NOUN
ertr-207	55	6	was	be	AUX
ertr-207	55	7	26	26	NUM
ertr-207	55	8	to	to	PART
ertr-207	55	9	40	40	NUM
ertr-207	55	10	years	year	NOUN
ertr-207	55	11	old	old	ADJ
ertr-207	55	12	,	,	PUNCT
ertr-207	55	13	at	at	ADP
ertr-207	55	14	48.3	48.3	NUM
ertr-207	55	15	%	%	NOUN
ertr-207	55	16	.	.	PUNCT
ertr-207	56	1	among	among	ADP
ertr-207	56	2	the	the	DET
ertr-207	56	3	300	300	NUM
ertr-207	56	4	respondents	respondent	NOUN
ertr-207	56	5	,	,	PUNCT
ertr-207	56	6	189	189	NUM
ertr-207	56	7	were	be	AUX
ertr-207	56	8	white	white	ADJ
ertr-207	56	9	/	/	SYM
ertr-207	56	10	caucasian	caucasian	PROPN
ertr-207	56	11	.	.	PUNCT
ertr-207	57	1	the	the	DET
ertr-207	57	2	most	most	ADV
ertr-207	57	3	frequently	frequently	ADV
ertr-207	57	4	reported	report	VERB
ertr-207	57	5	level	level	NOUN
ertr-207	57	6	of	of	ADP
ertr-207	57	7	education	education	NOUN
ertr-207	57	8	,	,	PUNCT
ertr-207	57	9	with	with	ADP
ertr-207	57	10	a	a	DET
ertr-207	57	11	percentage	percentage	NOUN
ertr-207	57	12	of	of	ADP
ertr-207	57	13	46.3	46.3	NUM
ertr-207	57	14	%	%	NOUN
ertr-207	57	15	,	,	PUNCT
ertr-207	57	16	was	be	AUX
ertr-207	57	17	a	a	DET
ertr-207	57	18	4	4	NUM
ertr-207	57	19	-	-	PUNCT
ertr-207	57	20	year	year	NOUN
ertr-207	57	21	college	college	NOUN
ertr-207	57	22	degree	degree	NOUN
ertr-207	57	23	.	.	PUNCT
ertr-207	58	1	almost	almost	ADV
ertr-207	58	2	half	half	NOUN
ertr-207	58	3	of	of	ADP
ertr-207	58	4	the	the	DET
ertr-207	58	5	participants	participant	NOUN
ertr-207	58	6	’	'	PUNCT
ertr-207	58	7	(	(	PUNCT
ertr-207	58	8	49.3	49.3	NUM
ertr-207	58	9	%	%	NOUN
ertr-207	58	10	)	)	PUNCT
ertr-207	58	11	annual	annual	ADJ
ertr-207	58	12	income	income	NOUN
ertr-207	58	13	was	be	AUX
ertr-207	58	14	$	$	SYM
ertr-207	58	15	80,000	80,000	NUM
ertr-207	58	16	or	or	CCONJ
ertr-207	58	17	less	less	ADJ
ertr-207	58	18	.	.	PUNCT
ertr-207	59	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	59	2	e	e	NOUN
ertr-207	59	3	-	-	NOUN
ertr-207	59	4	review	review	NOUN
ertr-207	59	5	of	of	ADP
ertr-207	59	6	tourism	tourism	NOUN
ertr-207	59	7	research	research	NOUN
ertr-207	59	8	(	(	PUNCT
ertr-207	59	9	ertr	ertr	NOUN
ertr-207	59	10	)	)	PUNCT
ertr-207	59	11	,	,	PUNCT
ertr-207	59	12	vol	vol	NOUN
ertr-207	59	13	.	.	PROPN
ertr-207	59	14	15	15	NUM
ertr-207	59	15	,	,	PUNCT
ertr-207	59	16	no	no	INTJ
ertr-207	59	17	.	.	NOUN
ertr-207	59	18	2	2	NUM
ertr-207	59	19	-	-	SYM
ertr-207	59	20	3	3	NUM
ertr-207	59	21	,	,	PUNCT
ertr-207	59	22	2018	2018	NUM
ertr-207	59	23	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	59	24	167	167	NUM
ertr-207	59	25	table	table	NOUN
ertr-207	59	26	2	2	NUM
ertr-207	59	27	.	.	PUNCT
ertr-207	59	28	demographic	demographic	ADJ
ertr-207	59	29	profile	profile	NOUN
ertr-207	59	30	(	(	PUNCT
ertr-207	59	31	n=300	n=300	NUM
ertr-207	59	32	)	)	PUNCT
ertr-207	59	33	variable	variable	ADJ
ertr-207	59	34	item	item	NOUN
ertr-207	59	35	n	n	CCONJ
ertr-207	59	36	%	%	NOUN
ertr-207	59	37	gender	gender	NOUN
ertr-207	59	38	male	male	ADJ
ertr-207	59	39	female	female	NOUN
ertr-207	59	40	159	159	NUM
ertr-207	59	41	141	141	NUM
ertr-207	59	42	53	53	NUM
ertr-207	59	43	47	47	NUM
ertr-207	59	44	age	age	NOUN
ertr-207	59	45	18	18	NUM
ertr-207	59	46	-	-	SYM
ertr-207	59	47	25	25	NUM
ertr-207	59	48	years	year	NOUN
ertr-207	59	49	old	old	ADJ
ertr-207	59	50	26	26	NUM
ertr-207	59	51	-	-	SYM
ertr-207	59	52	40	40	NUM
ertr-207	59	53	years	year	NOUN
ertr-207	59	54	old	old	ADJ
ertr-207	59	55	41	41	NUM
ertr-207	59	56	-	-	SYM
ertr-207	59	57	60	60	NUM
ertr-207	59	58	years	year	NOUN
ertr-207	59	59	old	old	ADJ
ertr-207	59	60	61	61	NUM
ertr-207	59	61	years	year	NOUN
ertr-207	59	62	old	old	ADJ
ertr-207	59	63	and	and	CCONJ
ertr-207	59	64	older	old	ADJ
ertr-207	59	65	55	55	NUM
ertr-207	59	66	145	145	NUM
ertr-207	59	67	86	86	NUM
ertr-207	59	68	14	14	NUM
ertr-207	59	69	18	18	NUM
ertr-207	59	70	48	48	NUM
ertr-207	59	71	29	29	NUM
ertr-207	59	72	5	5	NUM
ertr-207	59	73	ethnicity	ethnicity	NOUN
ertr-207	59	74	african	african	ADJ
ertr-207	59	75	american	american	ADJ
ertr-207	59	76	asian	asian	ADJ
ertr-207	59	77	hispanic	hispanic	ADJ
ertr-207	59	78	native	native	ADJ
ertr-207	59	79	american	american	PROPN
ertr-207	59	80	white	white	PROPN
ertr-207	59	81	/	/	SYM
ertr-207	59	82	caucasian	caucasian	ADJ
ertr-207	59	83	others	other	NOUN
ertr-207	59	84	35	35	NUM
ertr-207	59	85	38	38	NUM
ertr-207	59	86	30	30	NUM
ertr-207	59	87	7	7	NUM
ertr-207	59	88	189	189	NUM
ertr-207	59	89	1	1	NUM
ertr-207	59	90	11.7	11.7	NUM
ertr-207	59	91	12.7	12.7	NUM
ertr-207	59	92	10	10	NUM
ertr-207	59	93	2.3	2.3	NUM
ertr-207	59	94	63	63	NUM
ertr-207	59	95	0.3	0.3	NUM
ertr-207	59	96	level	level	NOUN
ertr-207	59	97	of	of	ADP
ertr-207	59	98	education	education	NOUN
ertr-207	59	99	less	less	ADJ
ertr-207	59	100	than	than	ADP
ertr-207	59	101	high	high	ADJ
ertr-207	59	102	school	school	NOUN
ertr-207	59	103	high	high	ADJ
ertr-207	59	104	school	school	NOUN
ertr-207	59	105	/	/	PUNCT
ertr-207	59	106	ged	ge	VERB
ertr-207	59	107	some	some	DET
ertr-207	59	108	college	college	NOUN
ertr-207	59	109	2	2	NUM
ertr-207	59	110	-	-	PUNCT
ertr-207	59	111	year	year	NOUN
ertr-207	59	112	college	college	NOUN
ertr-207	59	113	degree	degree	NOUN
ertr-207	59	114	4	4	NUM
ertr-207	59	115	-	-	PUNCT
ertr-207	59	116	year	year	NOUN
ertr-207	59	117	college	college	NOUN
ertr-207	59	118	degree	degree	NOUN
ertr-207	59	119	master	master	NOUN
ertr-207	59	120	’s	’s	PART
ertr-207	59	121	degree	degree	NOUN
ertr-207	59	122	or	or	CCONJ
ertr-207	59	123	higher	high	ADJ
ertr-207	59	124	2	2	NUM
ertr-207	59	125	22	22	NUM
ertr-207	59	126	55	55	NUM
ertr-207	59	127	25	25	NUM
ertr-207	59	128	139	139	NUM
ertr-207	59	129	57	57	NUM
ertr-207	59	130	0.7	0.7	NUM
ertr-207	59	131	6.9	6.9	NUM
ertr-207	59	132	18.9	18.9	NUM
ertr-207	59	133	8.4	8.4	NUM
ertr-207	59	134	47.6	47.6	NUM
ertr-207	59	135	17.5	17.5	NUM
ertr-207	59	136	annual	annual	ADJ
ertr-207	59	137	income	income	NOUN
ertr-207	59	138	less	less	ADJ
ertr-207	59	139	than	than	ADP
ertr-207	59	140	$	$	SYM
ertr-207	59	141	40,000	40,000	NUM
ertr-207	59	142	$	$	SYM
ertr-207	59	143	40,000	40,000	NUM
ertr-207	59	144	$	$	SYM
ertr-207	59	145	80,000	80,000	NUM
ertr-207	59	146	$	$	SYM
ertr-207	59	147	80,001	80,001	NUM
ertr-207	59	148	$	$	SYM
ertr-207	59	149	100,000	100,000	NUM
ertr-207	59	150	$	$	SYM
ertr-207	59	151	100,001$120,000	100,001$120,000	NUM
ertr-207	59	152	$	$	SYM
ertr-207	59	153	121,001$140,000	121,001$140,000	NUM
ertr-207	59	154	$	$	SYM
ertr-207	59	155	140,001	140,001	NUM
ertr-207	59	156	or	or	CCONJ
ertr-207	59	157	more	more	ADJ
ertr-207	60	1	57	57	NUM
ertr-207	60	2	91	91	NUM
ertr-207	60	3	78	78	NUM
ertr-207	60	4	28	28	NUM
ertr-207	60	5	17	17	NUM
ertr-207	60	6	29	29	NUM
ertr-207	60	7	19	19	NUM
ertr-207	60	8	30.3	30.3	NUM
ertr-207	60	9	26	26	NUM
ertr-207	60	10	9.3	9.3	NUM
ertr-207	60	11	5.7	5.7	NUM
ertr-207	60	12	9.7	9.7	NUM
ertr-207	60	13	the	the	DET
ertr-207	60	14	attributes	attribute	NOUN
ertr-207	60	15	with	with	ADP
ertr-207	60	16	statistically	statistically	ADV
ertr-207	60	17	significant	significant	ADJ
ertr-207	60	18	anova	anova	PROPN
ertr-207	60	19	results	result	NOUN
ertr-207	60	20	were	be	AUX
ertr-207	60	21	:	:	PUNCT
ertr-207	60	22	multi	multi	ADJ
ertr-207	60	23	-	-	ADJ
ertr-207	60	24	lingual	lingual	ADJ
ertr-207	60	25	staff	staff	NOUN
ertr-207	60	26	,	,	PUNCT
ertr-207	60	27	hotel	hotel	NOUN
ertr-207	60	28	is	be	AUX
ertr-207	60	29	part	part	NOUN
ertr-207	60	30	of	of	ADP
ertr-207	60	31	a	a	DET
ertr-207	60	32	reputable	reputable	ADJ
ertr-207	60	33	chain	chain	NOUN
ertr-207	60	34	,	,	PUNCT
ertr-207	60	35	presence	presence	NOUN
ertr-207	60	36	of	of	ADP
ertr-207	60	37	business	business	NOUN
ertr-207	60	38	-	-	PUNCT
ertr-207	60	39	related	relate	VERB
ertr-207	60	40	meeting	meeting	NOUN
ertr-207	60	41	rooms	room	NOUN
ertr-207	60	42	,	,	PUNCT
ertr-207	60	43	presence	presence	NOUN
ertr-207	60	44	of	of	ADP
ertr-207	60	45	a	a	DET
ertr-207	60	46	business	business	NOUN
ertr-207	60	47	center	center	NOUN
ertr-207	60	48	,	,	PUNCT
ertr-207	60	49	presence	presence	NOUN
ertr-207	60	50	of	of	ADP
ertr-207	60	51	an	an	DET
ertr-207	60	52	in	in	ADP
ertr-207	60	53	-	-	PUNCT
ertr-207	60	54	room	room	NOUN
ertr-207	60	55	mini	mini	NOUN
ertr-207	60	56	-	-	NOUN
ertr-207	60	57	bar	bar	NOUN
ertr-207	60	58	,	,	PUNCT
ertr-207	60	59	food	food	NOUN
ertr-207	60	60	and	and	CCONJ
ertr-207	60	61	beverage	beverage	NOUN
ertr-207	60	62	is	be	AUX
ertr-207	60	63	value	value	NOUN
ertr-207	60	64	for	for	ADP
ertr-207	60	65	money	money	NOUN
ertr-207	60	66	,	,	PUNCT
ertr-207	60	67	and	and	CCONJ
ertr-207	60	68	received	receive	VERB
ertr-207	60	69	an	an	DET
ertr-207	60	70	apology	apology	NOUN
ertr-207	60	71	from	from	ADP
ertr-207	60	72	staff	staff	NOUN
ertr-207	60	73	/	/	SYM
ertr-207	60	74	management	management	NOUN
ertr-207	60	75	.	.	PUNCT
ertr-207	61	1	for	for	ADP
ertr-207	61	2	the	the	DET
ertr-207	61	3	multi	multi	ADJ
ertr-207	61	4	-	-	ADJ
ertr-207	61	5	lingual	lingual	ADJ
ertr-207	61	6	staff	staff	NOUN
ertr-207	61	7	question	question	NOUN
ertr-207	61	8	(	(	PUNCT
ertr-207	61	9	figure	figure	NOUN
ertr-207	61	10	1	1	NUM
ertr-207	61	11	)	)	PUNCT
ertr-207	61	12	,	,	PUNCT
ertr-207	61	13	the	the	DET
ertr-207	61	14	mean	mean	ADJ
ertr-207	61	15	rating	rating	NOUN
ertr-207	61	16	of	of	ADP
ertr-207	61	17	its	its	PRON
ertr-207	61	18	importance	importance	NOUN
ertr-207	61	19	was	be	AUX
ertr-207	61	20	significantly	significantly	ADV
ertr-207	61	21	higher	high	ADJ
ertr-207	61	22	for	for	ADP
ertr-207	61	23	respondents	respondent	NOUN
ertr-207	61	24	who	who	PRON
ertr-207	61	25	indicated	indicate	VERB
ertr-207	61	26	3	3	NUM
ertr-207	61	27	-	-	SYM
ertr-207	61	28	5	5	NUM
ertr-207	61	29	and	and	CCONJ
ertr-207	61	30	6	6	NUM
ertr-207	61	31	-	-	SYM
ertr-207	61	32	8	8	NUM
ertr-207	61	33	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-207	61	34	e	e	NOUN
ertr-207	61	35	-	-	NOUN
ertr-207	61	36	review	review	NOUN
ertr-207	61	37	of	of	ADP
ertr-207	61	38	tourism	tourism	NOUN
ertr-207	61	39	research	research	NOUN
ertr-207	61	40	(	(	PUNCT
ertr-207	61	41	ertr	ertr	NOUN
ertr-207	61	42	)	)	PUNCT
ertr-207	61	43	,	,	PUNCT
ertr-207	61	44	vol	vol	NOUN
ertr-207	61	45	.	.	PROPN
ertr-207	61	46	15	15	NUM
ertr-207	61	47	,	,	PUNCT
ertr-207	61	48	no	no	INTJ
ertr-207	62	1	.	.	NOUN
ertr-207	62	2	2	2	NUM
ertr-207	62	3	-	-	SYM
ertr-207	62	4	3	3	NUM
ertr-207	62	5	,	,	PUNCT
ertr-207	62	6	2018	2018	NUM
ertr-207	62	7	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	62	8	168	168	NUM
ertr-207	62	9	recent	recent	ADJ
ertr-207	62	10	hotel	hotel	NOUN
ertr-207	62	11	stays	stay	VERB
ertr-207	62	12	relative	relative	ADJ
ertr-207	62	13	to	to	ADP
ertr-207	62	14	those	those	PRON
ertr-207	62	15	with	with	ADP
ertr-207	62	16	1	1	NUM
ertr-207	62	17	-	-	SYM
ertr-207	62	18	2	2	NUM
ertr-207	62	19	hotel	hotel	NOUN
ertr-207	62	20	stays	stay	NOUN
ertr-207	62	21	(	(	PUNCT
ertr-207	62	22	p	p	NOUN
ertr-207	62	23	≤	≤	NOUN
ertr-207	62	24	0.05	0.05	NUM
ertr-207	62	25	for	for	ADP
ertr-207	62	26	anova	anova	PROPN
ertr-207	62	27	and	and	CCONJ
ertr-207	62	28	these	these	DET
ertr-207	62	29	tukey	tukey	NOUN
ertr-207	62	30	’s	’s	PART
ertr-207	62	31	post	post	X
ertr-207	62	32	hoc	hoc	X
ertr-207	62	33	tests	test	NOUN
ertr-207	62	34	)	)	PUNCT
ertr-207	62	35	.	.	PUNCT
ertr-207	63	1	figure	figure	NOUN
ertr-207	63	2	1	1	NUM
ertr-207	63	3	.	.	PUNCT
ertr-207	64	1	dependence	dependence	NOUN
ertr-207	64	2	of	of	ADP
ertr-207	64	3	the	the	DET
ertr-207	64	4	importance	importance	NOUN
ertr-207	64	5	of	of	ADP
ertr-207	64	6	a	a	DET
ertr-207	64	7	multi	multi	ADJ
ertr-207	64	8	-	-	ADJ
ertr-207	64	9	lingual	lingual	ADJ
ertr-207	64	10	staff	staff	NOUN
ertr-207	64	11	on	on	ADP
ertr-207	64	12	the	the	DET
ertr-207	64	13	number	number	NOUN
ertr-207	64	14	of	of	ADP
ertr-207	64	15	recent	recent	ADJ
ertr-207	64	16	hotel	hotel	NOUN
ertr-207	64	17	stays	stay	NOUN
ertr-207	64	18	.	.	PUNCT
ertr-207	65	1	in	in	ADP
ertr-207	65	2	all	all	DET
ertr-207	65	3	figures	figure	NOUN
ertr-207	65	4	,	,	PUNCT
ertr-207	65	5	error	error	NOUN
ertr-207	65	6	bars	bar	NOUN
ertr-207	65	7	represent	represent	VERB
ertr-207	65	8	the	the	DET
ertr-207	65	9	mean	mean	ADJ
ertr-207	65	10	plus	plus	CCONJ
ertr-207	65	11	or	or	CCONJ
ertr-207	65	12	minus	minus	ADP
ertr-207	65	13	the	the	DET
ertr-207	65	14	standard	standard	ADJ
ertr-207	65	15	deviation	deviation	NOUN
ertr-207	65	16	.	.	PUNCT
ertr-207	66	1	the	the	DET
ertr-207	66	2	mean	mean	ADJ
ertr-207	66	3	rating	rating	NOUN
ertr-207	66	4	of	of	ADP
ertr-207	66	5	importance	importance	NOUN
ertr-207	66	6	for	for	SCONJ
ertr-207	66	7	the	the	DET
ertr-207	66	8	“	"	PUNCT
ertr-207	66	9	hotel	hotel	NOUN
ertr-207	66	10	is	be	AUX
ertr-207	66	11	part	part	NOUN
ertr-207	66	12	of	of	ADP
ertr-207	66	13	a	a	DET
ertr-207	66	14	reputable	reputable	ADJ
ertr-207	66	15	chain	chain	NOUN
ertr-207	66	16	”	"	PUNCT
ertr-207	66	17	question	question	NOUN
ertr-207	66	18	was	be	AUX
ertr-207	66	19	significantly	significantly	ADV
ertr-207	66	20	higher	high	ADJ
ertr-207	66	21	for	for	ADP
ertr-207	66	22	respondents	respondent	NOUN
ertr-207	66	23	with	with	ADP
ertr-207	66	24	6	6	NUM
ertr-207	66	25	-	-	SYM
ertr-207	66	26	8	8	NUM
ertr-207	66	27	stays	stay	NOUN
ertr-207	66	28	compared	compare	VERB
ertr-207	66	29	to	to	ADP
ertr-207	66	30	those	those	PRON
ertr-207	66	31	with	with	ADP
ertr-207	66	32	3	3	NUM
ertr-207	66	33	-	-	SYM
ertr-207	66	34	5	5	NUM
ertr-207	66	35	stays	stay	NOUN
ertr-207	66	36	(	(	PUNCT
ertr-207	66	37	p	p	NOUN
ertr-207	66	38	≤	≤	NOUN
ertr-207	66	39	0.05	0.05	NUM
ertr-207	66	40	,	,	PUNCT
ertr-207	66	41	figure	figure	NOUN
ertr-207	66	42	2	2	NUM
ertr-207	66	43	)	)	PUNCT
ertr-207	66	44	.	.	PUNCT
ertr-207	67	1	figure	figure	NOUN
ertr-207	67	2	2	2	NUM
ertr-207	67	3	.	.	PUNCT
ertr-207	68	1	dependence	dependence	NOUN
ertr-207	68	2	of	of	ADP
ertr-207	68	3	the	the	DET
ertr-207	68	4	importance	importance	NOUN
ertr-207	68	5	of	of	ADP
ertr-207	68	6	whether	whether	SCONJ
ertr-207	68	7	the	the	DET
ertr-207	68	8	hotel	hotel	NOUN
ertr-207	68	9	is	be	AUX
ertr-207	68	10	part	part	NOUN
ertr-207	68	11	of	of	ADP
ertr-207	68	12	a	a	DET
ertr-207	68	13	reputable	reputable	ADJ
ertr-207	68	14	chain	chain	NOUN
ertr-207	68	15	on	on	ADP
ertr-207	68	16	the	the	DET
ertr-207	68	17	number	number	NOUN
ertr-207	68	18	of	of	ADP
ertr-207	68	19	recent	recent	ADJ
ertr-207	68	20	hotel	hotel	NOUN
ertr-207	68	21	stays	stay	NOUN
ertr-207	68	22	.	.	PUNCT
ertr-207	69	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	70	1	e	e	NOUN
ertr-207	70	2	-	-	NOUN
ertr-207	70	3	review	review	NOUN
ertr-207	70	4	of	of	ADP
ertr-207	70	5	tourism	tourism	NOUN
ertr-207	70	6	research	research	NOUN
ertr-207	70	7	(	(	PUNCT
ertr-207	70	8	ertr	ertr	NOUN
ertr-207	70	9	)	)	PUNCT
ertr-207	70	10	,	,	PUNCT
ertr-207	70	11	vol	vol	NOUN
ertr-207	70	12	.	.	PROPN
ertr-207	70	13	15	15	NUM
ertr-207	70	14	,	,	PUNCT
ertr-207	70	15	no	no	INTJ
ertr-207	70	16	.	.	NOUN
ertr-207	70	17	2	2	NUM
ertr-207	70	18	-	-	SYM
ertr-207	70	19	3	3	NUM
ertr-207	70	20	,	,	PUNCT
ertr-207	70	21	2018	2018	NUM
ertr-207	70	22	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	70	23	169	169	NUM
ertr-207	70	24	business	business	NOUN
ertr-207	70	25	-	-	PUNCT
ertr-207	70	26	related	relate	VERB
ertr-207	70	27	meeting	meeting	NOUN
ertr-207	70	28	rooms	room	NOUN
ertr-207	70	29	(	(	PUNCT
ertr-207	70	30	figure	figure	NOUN
ertr-207	70	31	3a	3a	NUM
ertr-207	70	32	)	)	PUNCT
ertr-207	70	33	and	and	CCONJ
ertr-207	70	34	a	a	DET
ertr-207	70	35	business	business	NOUN
ertr-207	70	36	center	center	NOUN
ertr-207	70	37	(	(	PUNCT
ertr-207	70	38	figure	figure	NOUN
ertr-207	70	39	3b	3b	NUM
ertr-207	70	40	)	)	PUNCT
ertr-207	70	41	were	be	AUX
ertr-207	70	42	important	important	ADJ
ertr-207	70	43	to	to	ADP
ertr-207	70	44	respondents	respondent	NOUN
ertr-207	70	45	who	who	PRON
ertr-207	70	46	stayed	stay	VERB
ertr-207	70	47	frequently	frequently	ADV
ertr-207	70	48	in	in	ADP
ertr-207	70	49	hotels	hotel	NOUN
ertr-207	70	50	.	.	PUNCT
ertr-207	71	1	respondents	respondent	NOUN
ertr-207	71	2	with	with	ADP
ertr-207	71	3	6	6	NUM
ertr-207	71	4	-	-	SYM
ertr-207	71	5	8	8	NUM
ertr-207	71	6	recent	recent	ADJ
ertr-207	71	7	stays	stay	NOUN
ertr-207	71	8	rated	rate	VERB
ertr-207	71	9	the	the	DET
ertr-207	71	10	presence	presence	NOUN
ertr-207	71	11	of	of	ADP
ertr-207	71	12	business	business	NOUN
ertr-207	71	13	-	-	PUNCT
ertr-207	71	14	related	relate	VERB
ertr-207	71	15	meeting	meeting	NOUN
ertr-207	71	16	rooms	room	NOUN
ertr-207	71	17	significantly	significantly	ADV
ertr-207	71	18	higher	high	ADJ
ertr-207	71	19	than	than	ADP
ertr-207	71	20	those	those	PRON
ertr-207	71	21	who	who	PRON
ertr-207	71	22	only	only	ADV
ertr-207	71	23	had	have	VERB
ertr-207	71	24	1	1	NUM
ertr-207	71	25	-	-	SYM
ertr-207	71	26	2	2	NUM
ertr-207	71	27	recent	recent	ADJ
ertr-207	71	28	stays	stay	NOUN
ertr-207	71	29	(	(	PUNCT
ertr-207	71	30	p	p	NOUN
ertr-207	71	31	≤	≤	NUM
ertr-207	71	32	0.05	0.05	NUM
ertr-207	71	33	)	)	PUNCT
ertr-207	71	34	.	.	PUNCT
ertr-207	72	1	the	the	DET
ertr-207	72	2	presence	presence	NOUN
ertr-207	72	3	of	of	ADP
ertr-207	72	4	a	a	DET
ertr-207	72	5	business	business	NOUN
ertr-207	72	6	center	center	NOUN
ertr-207	72	7	was	be	AUX
ertr-207	72	8	rated	rate	VERB
ertr-207	72	9	significantly	significantly	ADV
ertr-207	72	10	higher	high	ADJ
ertr-207	72	11	by	by	ADP
ertr-207	72	12	respondents	respondent	NOUN
ertr-207	72	13	who	who	PRON
ertr-207	72	14	stayed	stay	VERB
ertr-207	72	15	in	in	ADP
ertr-207	72	16	hotels	hotel	NOUN
ertr-207	72	17	6	6	NUM
ertr-207	72	18	-	-	SYM
ertr-207	72	19	8	8	NUM
ertr-207	72	20	times	time	NOUN
ertr-207	72	21	recently	recently	ADV
ertr-207	72	22	relative	relative	ADJ
ertr-207	72	23	to	to	ADP
ertr-207	72	24	those	those	PRON
ertr-207	72	25	who	who	PRON
ertr-207	72	26	stayed	stay	VERB
ertr-207	72	27	1	1	NUM
ertr-207	72	28	-	-	SYM
ertr-207	72	29	2	2	NUM
ertr-207	72	30	times	time	NOUN
ertr-207	72	31	(	(	PUNCT
ertr-207	72	32	p	p	NOUN
ertr-207	72	33	≤	≤	NUM
ertr-207	72	34	0.05	0.05	NUM
ertr-207	72	35	)	)	PUNCT
ertr-207	72	36	.	.	PUNCT
ertr-207	73	1	figure	figure	VERB
ertr-207	73	2	3	3	NUM
ertr-207	73	3	.	.	PUNCT
ertr-207	74	1	dependence	dependence	NOUN
ertr-207	74	2	of	of	ADP
ertr-207	74	3	the	the	DET
ertr-207	74	4	importance	importance	NOUN
ertr-207	74	5	of	of	ADP
ertr-207	74	6	(	(	PUNCT
ertr-207	74	7	a	a	PRON
ertr-207	74	8	)	)	PUNCT
ertr-207	74	9	business	business	NOUN
ertr-207	74	10	-	-	PUNCT
ertr-207	74	11	related	relate	VERB
ertr-207	74	12	meeting	meeting	NOUN
ertr-207	74	13	rooms	room	NOUN
ertr-207	74	14	and	and	CCONJ
ertr-207	74	15	(	(	PUNCT
ertr-207	74	16	b	b	NOUN
ertr-207	74	17	)	)	PUNCT
ertr-207	74	18	a	a	DET
ertr-207	74	19	business	business	NOUN
ertr-207	74	20	center	center	NOUN
ertr-207	74	21	on	on	ADP
ertr-207	74	22	the	the	DET
ertr-207	74	23	number	number	NOUN
ertr-207	74	24	of	of	ADP
ertr-207	74	25	recent	recent	ADJ
ertr-207	74	26	hotel	hotel	NOUN
ertr-207	74	27	stays	stay	NOUN
ertr-207	74	28	.	.	PUNCT
ertr-207	75	1	two	two	NUM
ertr-207	75	2	questions	question	NOUN
ertr-207	75	3	pertaining	pertain	VERB
ertr-207	75	4	to	to	ADP
ertr-207	75	5	food	food	NOUN
ertr-207	75	6	,	,	PUNCT
ertr-207	75	7	an	an	DET
ertr-207	75	8	in	in	ADP
ertr-207	75	9	-	-	PUNCT
ertr-207	75	10	room	room	NOUN
ertr-207	75	11	mini	mini	NOUN
ertr-207	75	12	-	-	NOUN
ertr-207	75	13	bar	bar	NOUN
ertr-207	75	14	(	(	PUNCT
ertr-207	75	15	figure	figure	NOUN
ertr-207	75	16	4a	4a	NUM
ertr-207	75	17	)	)	PUNCT
ertr-207	75	18	and	and	CCONJ
ertr-207	75	19	the	the	DET
ertr-207	75	20	value	value	NOUN
ertr-207	75	21	of	of	ADP
ertr-207	75	22	food	food	NOUN
ertr-207	75	23	and	and	CCONJ
ertr-207	75	24	beverage	beverage	NOUN
ertr-207	75	25	for	for	ADP
ertr-207	75	26	money	money	NOUN
ertr-207	75	27	(	(	PUNCT
ertr-207	75	28	figure	figure	VERB
ertr-207	75	29	4b	4b	PROPN
ertr-207	75	30	)	)	PUNCT
ertr-207	75	31	,	,	PUNCT
ertr-207	75	32	were	be	AUX
ertr-207	75	33	both	both	PRON
ertr-207	75	34	rated	rate	VERB
ertr-207	75	35	significantly	significantly	ADV
ertr-207	75	36	higher	high	ADJ
ertr-207	75	37	by	by	ADP
ertr-207	75	38	respondents	respondent	NOUN
ertr-207	75	39	who	who	PRON
ertr-207	75	40	had	have	VERB
ertr-207	75	41	6	6	NUM
ertr-207	75	42	-	-	SYM
ertr-207	75	43	8	8	NUM
ertr-207	75	44	recent	recent	ADJ
ertr-207	75	45	stays	stay	NOUN
ertr-207	75	46	compared	compare	VERB
ertr-207	75	47	to	to	ADP
ertr-207	75	48	those	those	PRON
ertr-207	75	49	who	who	PRON
ertr-207	75	50	had	have	VERB
ertr-207	75	51	1	1	NUM
ertr-207	75	52	-	-	SYM
ertr-207	75	53	2	2	NUM
ertr-207	75	54	stays	stay	NOUN
ertr-207	75	55	(	(	PUNCT
ertr-207	75	56	p	p	NOUN
ertr-207	75	57	≤	≤	NUM
ertr-207	75	58	0.05	0.05	NUM
ertr-207	75	59	)	)	PUNCT
ertr-207	75	60	.	.	PUNCT
ertr-207	76	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	77	1	e	e	X
ertr-207	77	2	-	-	NOUN
ertr-207	77	3	review	review	NOUN
ertr-207	77	4	of	of	ADP
ertr-207	77	5	tourism	tourism	NOUN
ertr-207	77	6	research	research	NOUN
ertr-207	77	7	(	(	PUNCT
ertr-207	77	8	ertr	ertr	NOUN
ertr-207	77	9	)	)	PUNCT
ertr-207	77	10	,	,	PUNCT
ertr-207	77	11	vol	vol	NOUN
ertr-207	77	12	.	.	PROPN
ertr-207	77	13	15	15	NUM
ertr-207	77	14	,	,	PUNCT
ertr-207	77	15	no	no	INTJ
ertr-207	77	16	.	.	NOUN
ertr-207	77	17	2	2	NUM
ertr-207	77	18	-	-	SYM
ertr-207	77	19	3	3	NUM
ertr-207	77	20	,	,	PUNCT
ertr-207	77	21	2018	2018	NUM
ertr-207	77	22	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	77	23	170	170	NUM
ertr-207	77	24	figure	figure	NOUN
ertr-207	77	25	4	4	NUM
ertr-207	77	26	.	.	PUNCT
ertr-207	78	1	dependence	dependence	NOUN
ertr-207	78	2	of	of	ADP
ertr-207	78	3	the	the	DET
ertr-207	78	4	importance	importance	NOUN
ertr-207	78	5	of	of	ADP
ertr-207	78	6	(	(	PUNCT
ertr-207	78	7	a	a	X
ertr-207	78	8	)	)	PUNCT
ertr-207	78	9	an	an	DET
ertr-207	78	10	in	in	ADP
ertr-207	78	11	-	-	PUNCT
ertr-207	78	12	room	room	NOUN
ertr-207	78	13	mini	mini	NOUN
ertr-207	78	14	-	-	NOUN
ertr-207	78	15	bar	bar	NOUN
ertr-207	78	16	and	and	CCONJ
ertr-207	78	17	(	(	PUNCT
ertr-207	78	18	b	b	NOUN
ertr-207	78	19	)	)	PUNCT
ertr-207	78	20	whether	whether	SCONJ
ertr-207	78	21	food	food	NOUN
ertr-207	78	22	and	and	CCONJ
ertr-207	78	23	beverage	beverage	NOUN
ertr-207	78	24	is	be	AUX
ertr-207	78	25	value	value	NOUN
ertr-207	78	26	for	for	ADP
ertr-207	78	27	money	money	NOUN
ertr-207	78	28	on	on	ADP
ertr-207	78	29	the	the	DET
ertr-207	78	30	number	number	NOUN
ertr-207	78	31	of	of	ADP
ertr-207	78	32	recent	recent	ADJ
ertr-207	78	33	hotel	hotel	NOUN
ertr-207	78	34	stays	stay	NOUN
ertr-207	78	35	.	.	PUNCT
ertr-207	79	1	finally	finally	ADV
ertr-207	79	2	,	,	PUNCT
ertr-207	79	3	receiving	receive	VERB
ertr-207	79	4	an	an	DET
ertr-207	79	5	apology	apology	NOUN
ertr-207	79	6	from	from	ADP
ertr-207	79	7	staff	staff	NOUN
ertr-207	79	8	or	or	CCONJ
ertr-207	79	9	management	management	NOUN
ertr-207	79	10	was	be	AUX
ertr-207	79	11	rated	rate	VERB
ertr-207	79	12	significantly	significantly	ADV
ertr-207	79	13	higher	high	ADJ
ertr-207	79	14	by	by	ADP
ertr-207	79	15	respondents	respondent	NOUN
ertr-207	79	16	with	with	ADP
ertr-207	79	17	6	6	NUM
ertr-207	79	18	-	-	SYM
ertr-207	79	19	8	8	NUM
ertr-207	79	20	recent	recent	ADJ
ertr-207	79	21	stays	stay	NOUN
ertr-207	79	22	relative	relative	ADJ
ertr-207	79	23	to	to	ADP
ertr-207	79	24	those	those	PRON
ertr-207	79	25	with	with	ADP
ertr-207	79	26	1	1	NUM
ertr-207	79	27	-	-	SYM
ertr-207	79	28	2	2	NUM
ertr-207	79	29	stays	stay	NOUN
ertr-207	79	30	(	(	PUNCT
ertr-207	79	31	p	p	NOUN
ertr-207	79	32	≤	≤	NOUN
ertr-207	79	33	0.05	0.05	NUM
ertr-207	79	34	,	,	PUNCT
ertr-207	79	35	figure	figure	NOUN
ertr-207	79	36	5	5	NUM
ertr-207	79	37	)	)	PUNCT
ertr-207	79	38	.	.	PUNCT
ertr-207	80	1	figure	figure	NOUN
ertr-207	80	2	5	5	NUM
ertr-207	80	3	.	.	PUNCT
ertr-207	81	1	dependence	dependence	NOUN
ertr-207	81	2	of	of	ADP
ertr-207	81	3	the	the	DET
ertr-207	81	4	importance	importance	NOUN
ertr-207	81	5	of	of	ADP
ertr-207	81	6	whether	whether	SCONJ
ertr-207	81	7	an	an	DET
ertr-207	81	8	apology	apology	NOUN
ertr-207	81	9	was	be	AUX
ertr-207	81	10	received	receive	VERB
ertr-207	81	11	from	from	ADP
ertr-207	81	12	staff	staff	NOUN
ertr-207	81	13	or	or	CCONJ
ertr-207	81	14	management	management	NOUN
ertr-207	81	15	on	on	ADP
ertr-207	81	16	the	the	DET
ertr-207	81	17	number	number	NOUN
ertr-207	81	18	of	of	ADP
ertr-207	81	19	recent	recent	ADJ
ertr-207	81	20	hotel	hotel	NOUN
ertr-207	81	21	stays	stay	VERB
ertr-207	81	22	.	.	PUNCT
ertr-207	82	1	a	a	DET
ertr-207	82	2	b	b	X
ertr-207	82	3	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-207	82	4	e	e	NOUN
ertr-207	82	5	-	-	NOUN
ertr-207	82	6	review	review	NOUN
ertr-207	82	7	of	of	ADP
ertr-207	82	8	tourism	tourism	NOUN
ertr-207	82	9	research	research	NOUN
ertr-207	82	10	(	(	PUNCT
ertr-207	82	11	ertr	ertr	NOUN
ertr-207	82	12	)	)	PUNCT
ertr-207	82	13	,	,	PUNCT
ertr-207	82	14	vol	vol	NOUN
ertr-207	82	15	.	.	PROPN
ertr-207	82	16	15	15	NUM
ertr-207	82	17	,	,	PUNCT
ertr-207	82	18	no	no	INTJ
ertr-207	82	19	.	.	NOUN
ertr-207	82	20	2	2	NUM
ertr-207	82	21	-	-	SYM
ertr-207	82	22	3	3	NUM
ertr-207	82	23	,	,	PUNCT
ertr-207	82	24	2018	2018	NUM
ertr-207	82	25	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	82	26	171	171	NUM
ertr-207	82	27	for	for	ADP
ertr-207	82	28	the	the	DET
ertr-207	82	29	remainder	remainder	NOUN
ertr-207	82	30	of	of	ADP
ertr-207	82	31	the	the	DET
ertr-207	82	32	assessed	assess	VERB
ertr-207	82	33	attributes	attribute	NOUN
ertr-207	82	34	,	,	PUNCT
ertr-207	82	35	the	the	DET
ertr-207	82	36	mean	mean	ADJ
ertr-207	82	37	rating	rating	NOUN
ertr-207	82	38	of	of	ADP
ertr-207	82	39	importance	importance	NOUN
ertr-207	82	40	did	do	AUX
ertr-207	82	41	not	not	PART
ertr-207	82	42	differ	differ	VERB
ertr-207	82	43	between	between	ADP
ertr-207	82	44	the	the	DET
ertr-207	82	45	various	various	ADJ
ertr-207	82	46	stay	stay	NOUN
ertr-207	82	47	frequency	frequency	NOUN
ertr-207	82	48	categories	category	NOUN
ertr-207	82	49	(	(	PUNCT
ertr-207	82	50	p	p	X
ertr-207	82	51	>	>	X
ertr-207	82	52	0.05	0.05	NUM
ertr-207	82	53	for	for	ADP
ertr-207	82	54	anova	anova	PROPN
ertr-207	82	55	)	)	PUNCT
ertr-207	82	56	.	.	PUNCT
ertr-207	83	1	some	some	PRON
ertr-207	83	2	of	of	ADP
ertr-207	83	3	these	these	DET
ertr-207	83	4	attributes	attribute	NOUN
ertr-207	83	5	were	be	AUX
ertr-207	83	6	staff	staff	NOUN
ertr-207	83	7	-	-	PUNCT
ertr-207	83	8	related	relate	VERB
ertr-207	83	9	such	such	ADJ
ertr-207	83	10	as	as	ADP
ertr-207	83	11	staff	staff	NOUN
ertr-207	83	12	are	be	AUX
ertr-207	83	13	helpful	helpful	ADJ
ertr-207	83	14	,	,	PUNCT
ertr-207	83	15	polite	polite	ADJ
ertr-207	83	16	and	and	CCONJ
ertr-207	83	17	friendly	friendly	ADJ
ertr-207	83	18	,	,	PUNCT
ertr-207	83	19	they	they	PRON
ertr-207	83	20	provide	provide	VERB
ertr-207	83	21	efficient	efficient	ADJ
ertr-207	83	22	service	service	NOUN
ertr-207	83	23	,	,	PUNCT
ertr-207	83	24	understands	understand	VERB
ertr-207	83	25	guests	guest	NOUN
ertr-207	83	26	’	'	PUNCT
ertr-207	83	27	requests	request	NOUN
ertr-207	83	28	,	,	PUNCT
ertr-207	83	29	and	and	CCONJ
ertr-207	83	30	they	they	PRON
ertr-207	83	31	have	have	VERB
ertr-207	83	32	a	a	DET
ertr-207	83	33	professional	professional	ADJ
ertr-207	83	34	appearance	appearance	NOUN
ertr-207	83	35	.	.	PUNCT
ertr-207	84	1	other	other	ADJ
ertr-207	84	2	attributes	attribute	NOUN
ertr-207	84	3	that	that	PRON
ertr-207	84	4	did	do	AUX
ertr-207	84	5	not	not	PART
ertr-207	84	6	depend	depend	VERB
ertr-207	84	7	on	on	ADP
ertr-207	84	8	stay	stay	NOUN
ertr-207	84	9	frequency	frequency	NOUN
ertr-207	84	10	were	be	AUX
ertr-207	84	11	hotel	hotel	NOUN
ertr-207	84	12	-	-	PUNCT
ertr-207	84	13	related	relate	VERB
ertr-207	84	14	,	,	PUNCT
ertr-207	84	15	such	such	ADJ
ertr-207	84	16	as	as	ADP
ertr-207	84	17	reservation	reservation	NOUN
ertr-207	84	18	system	system	NOUN
ertr-207	84	19	is	be	AUX
ertr-207	84	20	reliable	reliable	ADJ
ertr-207	84	21	,	,	PUNCT
ertr-207	84	22	location	location	NOUN
ertr-207	84	23	is	be	AUX
ertr-207	84	24	convenient	convenient	ADJ
ertr-207	84	25	,	,	PUNCT
ertr-207	84	26	check	check	NOUN
ertr-207	84	27	-	-	PUNCT
ertr-207	84	28	in	in	ADP
ertr-207	84	29	/	/	SYM
ertr-207	84	30	check	check	NOUN
ertr-207	84	31	-	-	PUNCT
ertr-207	84	32	out	out	ADP
ertr-207	84	33	services	service	NOUN
ertr-207	84	34	are	be	AUX
ertr-207	84	35	efficient	efficient	ADJ
ertr-207	84	36	,	,	PUNCT
ertr-207	84	37	gym	gym	NOUN
ertr-207	84	38	/	/	SYM
ertr-207	84	39	workout	workout	NOUN
ertr-207	84	40	facilities	facility	NOUN
ertr-207	84	41	are	be	AUX
ertr-207	84	42	available	available	ADJ
ertr-207	84	43	,	,	PUNCT
ertr-207	84	44	overall	overall	ADJ
ertr-207	84	45	ambiance	ambiance	NOUN
ertr-207	84	46	is	be	AUX
ertr-207	84	47	pleasing	pleasing	ADJ
ertr-207	84	48	,	,	PUNCT
ertr-207	84	49	and	and	CCONJ
ertr-207	84	50	adequate	adequate	ADJ
ertr-207	84	51	transportation	transportation	NOUN
ertr-207	84	52	to	to	ADP
ertr-207	84	53	hotel	hotel	NOUN
ertr-207	84	54	is	be	AUX
ertr-207	84	55	available	available	ADJ
ertr-207	84	56	.	.	PUNCT
ertr-207	85	1	there	there	PRON
ertr-207	85	2	were	be	VERB
ertr-207	85	3	several	several	ADJ
ertr-207	85	4	room	room	NOUN
ertr-207	85	5	-	-	PUNCT
ertr-207	85	6	related	relate	VERB
ertr-207	85	7	attributes	attribute	NOUN
ertr-207	85	8	whose	whose	DET
ertr-207	85	9	importance	importance	NOUN
ertr-207	85	10	did	do	AUX
ertr-207	85	11	not	not	PART
ertr-207	85	12	depend	depend	VERB
ertr-207	85	13	on	on	ADP
ertr-207	85	14	the	the	DET
ertr-207	85	15	frequency	frequency	NOUN
ertr-207	85	16	of	of	ADP
ertr-207	85	17	hotel	hotel	NOUN
ertr-207	85	18	stays	stay	NOUN
ertr-207	85	19	.	.	PUNCT
ertr-207	86	1	these	these	DET
ertr-207	86	2	attributes	attribute	NOUN
ertr-207	86	3	were	be	AUX
ertr-207	86	4	room	room	NOUN
ertr-207	86	5	is	be	AUX
ertr-207	86	6	clean	clean	ADJ
ertr-207	86	7	,	,	PUNCT
ertr-207	86	8	comfortable	comfortable	ADJ
ertr-207	86	9	bedding	bedding	NOUN
ertr-207	86	10	and	and	CCONJ
ertr-207	86	11	pillows	pillow	NOUN
ertr-207	86	12	,	,	PUNCT
ertr-207	86	13	in	in	ADP
ertr-207	86	14	-	-	PUNCT
ertr-207	86	15	room	room	NOUN
ertr-207	86	16	temperature	temperature	NOUN
ertr-207	86	17	control	control	NOUN
ertr-207	86	18	operates	operate	VERB
ertr-207	86	19	properly	properly	ADV
ertr-207	86	20	,	,	PUNCT
ertr-207	86	21	room	room	NOUN
ertr-207	86	22	is	be	AUX
ertr-207	86	23	value	value	NOUN
ertr-207	86	24	for	for	ADP
ertr-207	86	25	money	money	NOUN
ertr-207	86	26	,	,	PUNCT
ertr-207	86	27	and	and	CCONJ
ertr-207	86	28	wi	wi	PROPN
ertr-207	86	29	-	-	PUNCT
ertr-207	86	30	fi	fi	NOUN
ertr-207	86	31	is	be	AUX
ertr-207	86	32	available	available	ADJ
ertr-207	86	33	.	.	PUNCT
ertr-207	87	1	other	other	ADJ
ertr-207	87	2	attributes	attribute	NOUN
ertr-207	87	3	that	that	PRON
ertr-207	87	4	did	do	AUX
ertr-207	87	5	not	not	PART
ertr-207	87	6	depend	depend	VERB
ertr-207	87	7	on	on	ADP
ertr-207	87	8	frequency	frequency	NOUN
ertr-207	87	9	of	of	ADP
ertr-207	87	10	stays	stay	NOUN
ertr-207	87	11	were	be	AUX
ertr-207	87	12	safety	safety	NOUN
ertr-207	87	13	/	/	SYM
ertr-207	87	14	security	security	NOUN
ertr-207	87	15	related	relate	VERB
ertr-207	87	16	attributes	attribute	NOUN
ertr-207	87	17	such	such	ADJ
ertr-207	87	18	as	as	ADP
ertr-207	87	19	fire	fire	NOUN
ertr-207	87	20	alarms	alarm	NOUN
ertr-207	87	21	and	and	CCONJ
ertr-207	87	22	other	other	ADJ
ertr-207	87	23	safety	safety	NOUN
ertr-207	87	24	measures	measure	NOUN
ertr-207	87	25	,	,	PUNCT
ertr-207	87	26	security	security	NOUN
ertr-207	87	27	personnel	personnel	NOUN
ertr-207	87	28	,	,	PUNCT
ertr-207	87	29	and	and	CCONJ
ertr-207	87	30	a	a	DET
ertr-207	87	31	security	security	NOUN
ertr-207	87	32	camera	camera	NOUN
ertr-207	87	33	system	system	NOUN
ertr-207	87	34	in	in	ADP
ertr-207	87	35	the	the	DET
ertr-207	87	36	hotel	hotel	NOUN
ertr-207	87	37	.	.	PUNCT
ertr-207	88	1	food	food	NOUN
ertr-207	88	2	and	and	CCONJ
ertr-207	88	3	beverage	beverage	NOUN
ertr-207	88	4	-	-	PUNCT
ertr-207	88	5	related	relate	VERB
ertr-207	88	6	attributes	attribute	NOUN
ertr-207	88	7	such	such	ADJ
ertr-207	88	8	as	as	ADP
ertr-207	88	9	having	have	VERB
ertr-207	88	10	a	a	DET
ertr-207	88	11	variety	variety	NOUN
ertr-207	88	12	of	of	ADP
ertr-207	88	13	food	food	NOUN
ertr-207	88	14	/	/	SYM
ertr-207	88	15	beverage	beverage	NOUN
ertr-207	88	16	outlets	outlet	NOUN
ertr-207	88	17	and	and	CCONJ
ertr-207	88	18	high	high	ADJ
ertr-207	88	19	-	-	PUNCT
ertr-207	88	20	quality	quality	NOUN
ertr-207	88	21	food	food	NOUN
ertr-207	88	22	/	/	SYM
ertr-207	88	23	beverages	beverage	NOUN
ertr-207	88	24	,	,	PUNCT
ertr-207	88	25	as	as	ADV
ertr-207	88	26	well	well	ADV
ertr-207	88	27	as	as	ADP
ertr-207	88	28	service	service	NOUN
ertr-207	88	29	recoveryrelated	recoveryrelate	VERB
ertr-207	88	30	attributes	attribute	NOUN
ertr-207	88	31	(	(	PUNCT
ertr-207	88	32	appropriate	appropriate	ADJ
ertr-207	88	33	compensation	compensation	NOUN
ertr-207	88	34	for	for	ADP
ertr-207	88	35	failed	fail	VERB
ertr-207	88	36	service	service	NOUN
ertr-207	88	37	and	and	CCONJ
ertr-207	88	38	speed	speed	NOUN
ertr-207	88	39	of	of	ADP
ertr-207	88	40	service	service	NOUN
ertr-207	88	41	recovery	recovery	NOUN
ertr-207	88	42	)	)	PUNCT
ertr-207	88	43	did	do	AUX
ertr-207	88	44	not	not	PART
ertr-207	88	45	depend	depend	VERB
ertr-207	88	46	on	on	ADP
ertr-207	88	47	the	the	DET
ertr-207	88	48	frequency	frequency	NOUN
ertr-207	88	49	of	of	ADP
ertr-207	88	50	stays	stay	NOUN
ertr-207	88	51	.	.	PUNCT
ertr-207	89	1	these	these	DET
ertr-207	89	2	results	result	NOUN
ertr-207	89	3	indicate	indicate	VERB
ertr-207	89	4	that	that	SCONJ
ertr-207	89	5	frequent	frequent	ADJ
ertr-207	89	6	business	business	NOUN
ertr-207	89	7	travelers	traveler	NOUN
ertr-207	89	8	appreciate	appreciate	VERB
ertr-207	89	9	distinctive	distinctive	ADJ
ertr-207	89	10	,	,	PUNCT
ertr-207	89	11	inproperty	inproperty	NOUN
ertr-207	89	12	convenience	convenience	NOUN
ertr-207	89	13	attributes	attribute	VERB
ertr-207	89	14	.	.	PUNCT
ertr-207	90	1	the	the	DET
ertr-207	90	2	most	most	ADV
ertr-207	90	3	significant	significant	ADJ
ertr-207	90	4	attribute	attribute	NOUN
ertr-207	90	5	for	for	ADP
ertr-207	90	6	these	these	DET
ertr-207	90	7	travelers	traveler	NOUN
ertr-207	90	8	is	be	AUX
ertr-207	90	9	a	a	DET
ertr-207	90	10	minibar	minibar	NOUN
ertr-207	90	11	in	in	ADP
ertr-207	90	12	the	the	DET
ertr-207	90	13	room	room	NOUN
ertr-207	90	14	,	,	PUNCT
ertr-207	90	15	which	which	PRON
ertr-207	90	16	is	be	AUX
ertr-207	90	17	a	a	DET
ertr-207	90	18	tangible	tangible	ADJ
ertr-207	90	19	attribute	attribute	NOUN
ertr-207	90	20	.	.	PUNCT
ertr-207	91	1	some	some	DET
ertr-207	91	2	other	other	ADJ
ertr-207	91	3	important	important	ADJ
ertr-207	91	4	attributes	attribute	NOUN
ertr-207	91	5	,	,	PUNCT
ertr-207	91	6	however	however	ADV
ertr-207	91	7	,	,	PUNCT
ertr-207	91	8	are	be	AUX
ertr-207	91	9	intangible	intangible	ADJ
ertr-207	91	10	such	such	ADJ
ertr-207	91	11	as	as	ADP
ertr-207	91	12	staff	staff	NOUN
ertr-207	91	13	behavior	behavior	NOUN
ertr-207	91	14	,	,	PUNCT
ertr-207	91	15	service	service	NOUN
ertr-207	91	16	efficiency	efficiency	NOUN
ertr-207	91	17	,	,	PUNCT
ertr-207	91	18	and	and	CCONJ
ertr-207	91	19	multilingual	multilingual	ADJ
ertr-207	91	20	staff	staff	NOUN
ertr-207	91	21	.	.	PUNCT
ertr-207	92	1	these	these	DET
ertr-207	92	2	results	result	NOUN
ertr-207	92	3	can	can	AUX
ertr-207	92	4	be	be	AUX
ertr-207	92	5	interpreted	interpret	VERB
ertr-207	92	6	within	within	ADP
ertr-207	92	7	two	two	NUM
ertr-207	92	8	different	different	ADJ
ertr-207	92	9	viewpoints	viewpoint	NOUN
ertr-207	92	10	,	,	PUNCT
ertr-207	92	11	both	both	PRON
ertr-207	92	12	of	of	ADP
ertr-207	92	13	which	which	PRON
ertr-207	92	14	are	be	AUX
ertr-207	92	15	consistent	consistent	ADJ
ertr-207	92	16	with	with	ADP
ertr-207	92	17	kandampully	kandampully	PROPN
ertr-207	92	18	&	&	CCONJ
ertr-207	92	19	suhartanto	suhartanto	PROPN
ertr-207	92	20	study	study	NOUN
ertr-207	92	21	(	(	PUNCT
ertr-207	92	22	2000	2000	NUM
ertr-207	92	23	)	)	PUNCT
ertr-207	92	24	,	,	PUNCT
ertr-207	92	25	claiming	claim	VERB
ertr-207	92	26	that	that	SCONJ
ertr-207	92	27	the	the	DET
ertr-207	92	28	hotel	hotel	NOUN
ertr-207	92	29	image	image	NOUN
ertr-207	92	30	and	and	CCONJ
ertr-207	92	31	customer	customer	NOUN
ertr-207	92	32	satisfaction	satisfaction	NOUN
ertr-207	92	33	are	be	AUX
ertr-207	92	34	essential	essential	ADJ
ertr-207	92	35	factors	factor	NOUN
ertr-207	92	36	in	in	ADP
ertr-207	92	37	determining	determine	VERB
ertr-207	92	38	a	a	DET
ertr-207	92	39	customer	customer	NOUN
ertr-207	92	40	’s	’s	PART
ertr-207	92	41	intention	intention	NOUN
ertr-207	92	42	to	to	PART
ertr-207	92	43	repurchase	repurchase	VERB
ertr-207	92	44	and	and	CCONJ
ertr-207	92	45	stay	stay	VERB
ertr-207	92	46	loyal	loyal	ADJ
ertr-207	92	47	.	.	PUNCT
ertr-207	93	1	the	the	DET
ertr-207	93	2	first	first	ADJ
ertr-207	93	3	viewpoint	viewpoint	NOUN
ertr-207	93	4	postulates	postulate	VERB
ertr-207	93	5	that	that	SCONJ
ertr-207	93	6	hotel	hotel	NOUN
ertr-207	93	7	guests	guest	NOUN
ertr-207	93	8	experience	experience	VERB
ertr-207	93	9	a	a	DET
ertr-207	93	10	higher	high	ADJ
ertr-207	93	11	level	level	NOUN
ertr-207	93	12	of	of	ADP
ertr-207	93	13	service	service	NOUN
ertr-207	94	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-207	94	2	e	e	NOUN
ertr-207	94	3	-	-	NOUN
ertr-207	94	4	review	review	NOUN
ertr-207	94	5	of	of	ADP
ertr-207	94	6	tourism	tourism	NOUN
ertr-207	94	7	research	research	NOUN
ertr-207	94	8	(	(	PUNCT
ertr-207	94	9	ertr	ertr	NOUN
ertr-207	94	10	)	)	PUNCT
ertr-207	94	11	,	,	PUNCT
ertr-207	94	12	vol	vol	NOUN
ertr-207	94	13	.	.	PROPN
ertr-207	94	14	15	15	NUM
ertr-207	94	15	,	,	PUNCT
ertr-207	94	16	no	no	INTJ
ertr-207	94	17	.	.	NOUN
ertr-207	95	1	2	2	NUM
ertr-207	95	2	-	-	SYM
ertr-207	95	3	3	3	NUM
ertr-207	95	4	,	,	PUNCT
ertr-207	95	5	2018	2018	NUM
ertr-207	95	6	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-207	95	7	172	172	NUM
ertr-207	95	8	quality	quality	NOUN
ertr-207	95	9	while	while	SCONJ
ertr-207	95	10	they	they	PRON
ertr-207	95	11	are	be	AUX
ertr-207	95	12	staying	stay	VERB
ertr-207	95	13	with	with	ADP
ertr-207	95	14	well	well	ADV
ertr-207	95	15	-	-	PUNCT
ertr-207	95	16	known	know	VERB
ertr-207	95	17	brands	brand	NOUN
ertr-207	95	18	;	;	PUNCT
ertr-207	95	19	therefore	therefore	ADV
ertr-207	95	20	,	,	PUNCT
ertr-207	95	21	the	the	DET
ertr-207	95	22	importance	importance	NOUN
ertr-207	95	23	of	of	ADP
ertr-207	95	24	hotel	hotel	NOUN
ertr-207	95	25	image	image	NOUN
ertr-207	95	26	becomes	become	VERB
ertr-207	95	27	essential	essential	ADJ
ertr-207	95	28	in	in	ADP
ertr-207	95	29	relation	relation	NOUN
ertr-207	95	30	to	to	ADP
ertr-207	95	31	the	the	DET
ertr-207	95	32	frequency	frequency	NOUN
ertr-207	95	33	of	of	ADP
ertr-207	95	34	stays	stay	NOUN
ertr-207	95	35	.	.	PUNCT
ertr-207	96	1	for	for	ADP
ertr-207	96	2	well	well	ADV
ertr-207	96	3	-	-	PUNCT
ertr-207	96	4	known	know	VERB
ertr-207	96	5	hotels	hotel	NOUN
ertr-207	96	6	,	,	PUNCT
ertr-207	96	7	it	it	PRON
ertr-207	96	8	is	be	AUX
ertr-207	96	9	essential	essential	ADJ
ertr-207	96	10	to	to	PART
ertr-207	96	11	maintain	maintain	VERB
ertr-207	96	12	the	the	DET
ertr-207	96	13	fame	fame	NOUN
ertr-207	96	14	of	of	ADP
ertr-207	96	15	the	the	DET
ertr-207	96	16	brand	brand	NOUN
ertr-207	96	17	so	so	SCONJ
ertr-207	96	18	their	their	PRON
ertr-207	96	19	aim	aim	NOUN
ertr-207	96	20	is	be	AUX
ertr-207	96	21	to	to	PART
ertr-207	96	22	offer	offer	VERB
ertr-207	96	23	the	the	DET
ertr-207	96	24	quality	quality	NOUN
ertr-207	96	25	service	service	NOUN
ertr-207	96	26	that	that	PRON
ertr-207	96	27	is	be	AUX
ertr-207	96	28	highly	highly	ADV
ertr-207	96	29	demanded	demand	VERB
ertr-207	96	30	by	by	ADP
ertr-207	96	31	more	more	ADJ
ertr-207	96	32	frequent	frequent	ADJ
ertr-207	96	33	travelers	traveler	NOUN
ertr-207	96	34	.	.	PUNCT
ertr-207	97	1	according	accord	VERB
ertr-207	97	2	to	to	ADP
ertr-207	97	3	the	the	DET
ertr-207	97	4	second	second	ADJ
ertr-207	97	5	viewpoint	viewpoint	NOUN
ertr-207	97	6	,	,	PUNCT
ertr-207	97	7	on	on	ADP
ertr-207	97	8	the	the	DET
ertr-207	97	9	other	other	ADJ
ertr-207	97	10	hand	hand	NOUN
ertr-207	97	11	,	,	PUNCT
ertr-207	97	12	guests	guest	NOUN
ertr-207	97	13	benefit	benefit	VERB
ertr-207	97	14	from	from	ADP
ertr-207	97	15	a	a	DET
ertr-207	97	16	brand	brand	NOUN
ertr-207	97	17	’s	’s	PART
ertr-207	97	18	loyalty	loyalty	NOUN
ertr-207	97	19	program	program	NOUN
ertr-207	97	20	,	,	PUNCT
ertr-207	97	21	which	which	PRON
ertr-207	97	22	increases	increase	VERB
ertr-207	97	23	customer	customer	NOUN
ertr-207	97	24	satisfaction	satisfaction	NOUN
ertr-207	97	25	and	and	CCONJ
ertr-207	97	26	consequently	consequently	ADV
ertr-207	97	27	increases	increase	VERB
ertr-207	97	28	the	the	DET
ertr-207	97	29	chance	chance	NOUN
ertr-207	97	30	of	of	ADP
ertr-207	97	31	retention	retention	NOUN
ertr-207	97	32	.	.	PUNCT
ertr-207	98	1	as	as	SCONJ
ertr-207	98	2	repeat	repeat	NOUN
ertr-207	98	3	customers	customer	NOUN
ertr-207	98	4	,	,	PUNCT
ertr-207	98	5	business	business	NOUN
ertr-207	98	6	travelers	traveler	NOUN
ertr-207	98	7	’	’	PART
ertr-207	98	8	brand	brand	NOUN
ertr-207	98	9	loyalty	loyalty	NOUN
ertr-207	98	10	(	(	PUNCT
ertr-207	98	11	bloemer	bloemer	PROPN
ertr-207	98	12	&	&	CCONJ
ertr-207	98	13	kasper	kasper	PROPN
ertr-207	98	14	,	,	PUNCT
ertr-207	98	15	1995	1995	NUM
ertr-207	98	16	)	)	PUNCT
ertr-207	98	17	,	,	PUNCT
ertr-207	98	18	reflects	reflect	VERB
ertr-207	98	19	a	a	DET
ertr-207	98	20	successful	successful	ADJ
ertr-207	98	21	,	,	PUNCT
ertr-207	98	22	long	long	ADJ
ertr-207	98	23	-	-	PUNCT
ertr-207	98	24	term	term	NOUN
ertr-207	98	25	,	,	PUNCT
ertr-207	98	26	customer	customer	NOUN
ertr-207	98	27	-	-	PUNCT
ertr-207	98	28	client	client	NOUN
ertr-207	98	29	relationship	relationship	NOUN
ertr-207	98	30	.	.	PUNCT
ertr-207	99	1	conclusion	conclusion	NOUN
ertr-207	99	2	the	the	DET
ertr-207	99	3	hotel	hotel	NOUN
ertr-207	99	4	industry	industry	NOUN
ertr-207	99	5	is	be	AUX
ertr-207	99	6	a	a	DET
ertr-207	99	7	highly	highly	ADV
ertr-207	99	8	competitive	competitive	ADJ
ertr-207	99	9	business	business	NOUN
ertr-207	99	10	that	that	PRON
ertr-207	99	11	is	be	AUX
ertr-207	99	12	not	not	PART
ertr-207	99	13	being	be	AUX
ertr-207	99	14	evaluated	evaluate	VERB
ertr-207	99	15	by	by	ADP
ertr-207	99	16	consumers	consumer	NOUN
ertr-207	99	17	based	base	VERB
ertr-207	99	18	on	on	ADP
ertr-207	99	19	the	the	DET
ertr-207	99	20	hoteliers	hotelier	NOUN
ertr-207	99	21	’	'	PUNCT
ertr-207	99	22	offered	offer	VERB
ertr-207	99	23	services	service	NOUN
ertr-207	99	24	,	,	PUNCT
ertr-207	99	25	but	but	CCONJ
ertr-207	99	26	rather	rather	ADV
ertr-207	99	27	on	on	ADP
ertr-207	99	28	hotel	hotel	NOUN
ertr-207	99	29	guests	guest	NOUN
ertr-207	99	30	’	'	PUNCT
ertr-207	99	31	assessment	assessment	NOUN
ertr-207	99	32	of	of	ADP
ertr-207	99	33	the	the	DET
ertr-207	99	34	perceived	perceive	VERB
ertr-207	99	35	service	service	NOUN
ertr-207	99	36	quality	quality	NOUN
ertr-207	99	37	(	(	PUNCT
ertr-207	99	38	akbaba	akbaba	NOUN
ertr-207	99	39	,	,	PUNCT
ertr-207	99	40	2006	2006	NUM
ertr-207	99	41	)	)	PUNCT
ertr-207	99	42	.	.	PUNCT
ertr-207	100	1	in	in	ADP
ertr-207	100	2	order	order	NOUN
ertr-207	100	3	to	to	PART
ertr-207	100	4	maintain	maintain	VERB
ertr-207	100	5	guest	guest	NOUN
ertr-207	100	6	loyalty	loyalty	NOUN
ertr-207	100	7	,	,	PUNCT
ertr-207	100	8	hoteliers	hotelier	NOUN
ertr-207	100	9	should	should	AUX
ertr-207	100	10	concentrate	concentrate	VERB
ertr-207	100	11	on	on	ADP
ertr-207	100	12	assessing	assess	VERB
ertr-207	100	13	guests	guest	NOUN
ertr-207	100	14	’	'	PUNCT
ertr-207	100	15	desires	desire	NOUN
ertr-207	100	16	(	(	PUNCT
ertr-207	100	17	torres	torre	NOUN
ertr-207	100	18	&	&	CCONJ
ertr-207	100	19	kline	kline	PROPN
ertr-207	100	20	,	,	PUNCT
ertr-207	100	21	2006	2006	NUM
ertr-207	100	22	)	)	PUNCT
ertr-207	100	23	.	.	PUNCT
ertr-207	101	1	this	this	DET
ertr-207	101	2	focus	focus	NOUN
ertr-207	101	3	can	can	AUX
ertr-207	101	4	be	be	AUX
ertr-207	101	5	achieved	achieve	VERB
ertr-207	101	6	by	by	ADP
ertr-207	101	7	gathering	gather	VERB
ertr-207	101	8	guests	guest	NOUN
ertr-207	101	9	’	'	PUNCT
ertr-207	101	10	hotel	hotel	NOUN
ertr-207	101	11	-	-	PUNCT
ertr-207	101	12	stay	stay	NOUN
ertr-207	101	13	related	related	ADJ
ertr-207	101	14	statistics	statistic	NOUN
ertr-207	101	15	and	and	CCONJ
ertr-207	101	16	evaluating	evaluate	VERB
ertr-207	101	17	patterns	pattern	NOUN
ertr-207	101	18	in	in	ADP
ertr-207	101	19	their	their	PRON
ertr-207	101	20	preferred	preferred	ADJ
ertr-207	101	21	hotel	hotel	NOUN
ertr-207	101	22	services	service	NOUN
ertr-207	101	23	.	.	PUNCT
ertr-207	102	1	hoteliers	hotelier	NOUN
ertr-207	102	2	can	can	AUX
ertr-207	102	3	thereby	thereby	ADV
ertr-207	102	4	deliver	deliver	VERB
ertr-207	102	5	customized	customized	ADJ
ertr-207	102	6	service	service	NOUN
ertr-207	102	7	to	to	PART
ertr-207	102	8	suit	suit	VERB
ertr-207	102	9	their	their	PRON
ertr-207	102	10	guests	guest	NOUN
ertr-207	102	11	’	'	PUNCT
ertr-207	102	12	needs	need	NOUN
ertr-207	102	13	,	,	PUNCT
ertr-207	102	14	which	which	PRON
ertr-207	102	15	ultimately	ultimately	ADV
ertr-207	102	16	increases	increase	VERB
ertr-207	102	17	guest	guest	NOUN
ertr-207	102	18	retention	retention	NOUN
ertr-207	102	19	.	.	PUNCT
ertr-207	103	1	the	the	DET
ertr-207	103	2	current	current	ADJ
ertr-207	103	3	study	study	NOUN
ertr-207	103	4	explored	explore	VERB
ertr-207	103	5	the	the	DET
ertr-207	103	6	impact	impact	NOUN
ertr-207	103	7	of	of	ADP
ertr-207	103	8	frequency	frequency	NOUN
ertr-207	103	9	of	of	ADP
ertr-207	103	10	hotel	hotel	NOUN
ertr-207	103	11	stays	stay	VERB
ertr-207	103	12	on	on	ADP
ertr-207	103	13	the	the	DET
ertr-207	103	14	importance	importance	NOUN
ertr-207	103	15	of	of	ADP
ertr-207	103	16	several	several	ADJ
ertr-207	103	17	hotel	hotel	NOUN
ertr-207	103	18	attributes	attribute	NOUN
ertr-207	103	19	to	to	ADP
ertr-207	103	20	business	business	NOUN
ertr-207	103	21	travelers	traveler	NOUN
ertr-207	103	22	.	.	PUNCT
ertr-207	104	1	the	the	DET
ertr-207	104	2	importance	importance	NOUN
ertr-207	104	3	of	of	ADP
ertr-207	104	4	the	the	DET
ertr-207	104	5	in	in	ADP
ertr-207	104	6	-	-	PUNCT
ertr-207	104	7	room	room	NOUN
ertr-207	104	8	mini	mini	NOUN
ertr-207	104	9	bar	bar	NOUN
ertr-207	104	10	differed	differ	VERB
ertr-207	104	11	the	the	DET
ertr-207	104	12	most	most	ADV
ertr-207	104	13	based	base	VERB
ertr-207	104	14	on	on	ADP
ertr-207	104	15	the	the	DET
ertr-207	104	16	frequency	frequency	NOUN
ertr-207	104	17	of	of	ADP
ertr-207	104	18	the	the	DET
ertr-207	104	19	hotel	hotel	NOUN
ertr-207	104	20	stays	stay	VERB
ertr-207	104	21	(	(	PUNCT
ertr-207	104	22	with	with	ADP
ertr-207	104	23	a	a	DET
ertr-207	104	24	mean	mean	ADJ
ertr-207	104	25	rating	rating	NOUN
ertr-207	104	26	difference	difference	NOUN
ertr-207	104	27	of	of	ADP
ertr-207	104	28	1.24	1.24	NUM
ertr-207	104	29	)	)	PUNCT
ertr-207	104	30	,	,	PUNCT
ertr-207	104	31	meaning	mean	VERB
ertr-207	104	32	that	that	SCONJ
ertr-207	104	33	this	this	DET
ertr-207	104	34	attribute	attribute	NOUN
ertr-207	104	35	is	be	AUX
ertr-207	104	36	more	more	ADV
ertr-207	104	37	important	important	ADJ
ertr-207	104	38	than	than	ADP
ertr-207	104	39	others	other	NOUN
ertr-207	104	40	for	for	ADP
ertr-207	104	41	frequent	frequent	ADJ
ertr-207	104	42	business	business	NOUN
ertr-207	104	43	travelers	traveler	NOUN
ertr-207	104	44	.	.	PUNCT
ertr-207	105	1	multi	multi	ADJ
ertr-207	105	2	-	-	ADJ
ertr-207	105	3	lingual	lingual	ADJ
ertr-207	105	4	staff	staff	NOUN
ertr-207	105	5	,	,	PUNCT
ertr-207	105	6	with	with	ADP
ertr-207	105	7	a	a	DET
ertr-207	105	8	mean	mean	ADJ
ertr-207	105	9	difference	difference	NOUN
ertr-207	105	10	of	of	ADP
ertr-207	105	11	1.17	1.17	NUM
ertr-207	105	12	,	,	PUNCT
ertr-207	105	13	was	be	AUX
ertr-207	105	14	the	the	DET
ertr-207	105	15	second	second	ADJ
ertr-207	105	16	most	most	ADV
ertr-207	105	17	important	important	ADJ
ertr-207	105	18	attribute	attribute	NOUN
ertr-207	105	19	for	for	ADP
ertr-207	105	20	repeat	repeat	NOUN
ertr-207	105	21	business	business	NOUN
ertr-207	105	22	travelers	traveler	NOUN
ertr-207	105	23	.	.	PUNCT
ertr-207	106	1	the	the	DET
ertr-207	106	2	third	third	ADJ
ertr-207	106	3	most	most	ADV
ertr-207	106	4	valued	value	VERB
ertr-207	106	5	attribute	attribute	NOUN
ertr-207	106	6	was	be	AUX
ertr-207	106	7	business	business	NOUN
ertr-207	106	8	-	-	PUNCT
ertr-207	106	9	related	relate	VERB
ertr-207	106	10	meeting	meeting	NOUN
ertr-207	106	11	rooms	room	NOUN
ertr-207	106	12	.	.	PUNCT
ertr-207	107	1	in	in	ADP
ertr-207	107	2	conclusion	conclusion	NOUN
ertr-207	107	3	,	,	PUNCT
ertr-207	107	4	this	this	DET
ertr-207	107	5	study	study	NOUN
ertr-207	107	6	demonstrates	demonstrate	VERB
ertr-207	107	7	that	that	DET
ertr-207	107	8	repeat	repeat	NOUN
ertr-207	107	9	business	business	NOUN
ertr-207	107	10	travelers	traveler	NOUN
ertr-207	107	11	’	’	PART
ertr-207	107	12	ratings	rating	NOUN
ertr-207	107	13	value	value	NOUN
ertr-207	107	14	in	in	ADP
ertr-207	107	15	-	-	PUNCT
ertr-207	107	16	site	site	NOUN
ertr-207	107	17	services	service	NOUN
ertr-207	107	18	that	that	PRON
ertr-207	107	19	provide	provide	VERB
ertr-207	107	20	greater	great	ADJ
ertr-207	107	21	business	business	NOUN
ertr-207	107	22	-	-	PUNCT
ertr-207	107	23	related	relate	VERB
ertr-207	107	24	convenience	convenience	NOUN
ertr-207	107	25	for	for	ADP
ertr-207	107	26	them	they	PRON
ertr-207	107	27	.	.	PUNCT
ertr-207	108	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	109	1	e	e	X
ertr-207	109	2	-	-	NOUN
ertr-207	109	3	review	review	NOUN
ertr-207	109	4	of	of	ADP
ertr-207	109	5	tourism	tourism	NOUN
ertr-207	109	6	research	research	NOUN
ertr-207	109	7	(	(	PUNCT
ertr-207	109	8	ertr	ertr	NOUN
ertr-207	109	9	)	)	PUNCT
ertr-207	109	10	,	,	PUNCT
ertr-207	109	11	vol	vol	NOUN
ertr-207	109	12	.	.	PROPN
ertr-207	109	13	15	15	NUM
ertr-207	109	14	,	,	PUNCT
ertr-207	109	15	no	no	INTJ
ertr-207	109	16	.	.	NOUN
ertr-207	110	1	2	2	NUM
ertr-207	110	2	-	-	SYM
ertr-207	110	3	3	3	NUM
ertr-207	110	4	,	,	PUNCT
ertr-207	110	5	2018	2018	NUM
ertr-207	110	6	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	110	7	173	173	NUM
ertr-207	110	8	references	reference	NOUN
ertr-207	110	9	ariffin	ariffin	NOUN
ertr-207	110	10	,	,	PUNCT
ertr-207	110	11	a.	a.	NOUN
ertr-207	110	12	a.	a.	NOUN
ertr-207	110	13	m.	m.	PROPN
ertr-207	110	14	,	,	PUNCT
ertr-207	110	15	&	&	CCONJ
ertr-207	110	16	maghzi	maghzi	PROPN
ertr-207	110	17	,	,	PUNCT
ertr-207	110	18	a.	a.	NOUN
ertr-207	110	19	(	(	PUNCT
ertr-207	110	20	2012	2012	NUM
ertr-207	110	21	)	)	PUNCT
ertr-207	110	22	.	.	PUNCT
ertr-207	111	1	a	a	DET
ertr-207	111	2	preliminary	preliminary	ADJ
ertr-207	111	3	study	study	NOUN
ertr-207	111	4	on	on	ADP
ertr-207	111	5	customer	customer	NOUN
ertr-207	111	6	expectations	expectation	NOUN
ertr-207	111	7	of	of	ADP
ertr-207	111	8	hotel	hotel	NOUN
ertr-207	111	9	hospitality	hospitality	NOUN
ertr-207	111	10	:	:	PUNCT
ertr-207	111	11	influences	influence	NOUN
ertr-207	111	12	of	of	ADP
ertr-207	111	13	personal	personal	ADJ
ertr-207	111	14	and	and	CCONJ
ertr-207	111	15	hotel	hotel	NOUN
ertr-207	111	16	factors	factor	NOUN
ertr-207	111	17	.	.	PUNCT
ertr-207	112	1	international	international	ADJ
ertr-207	112	2	journal	journal	PROPN
ertr-207	112	3	of	of	ADP
ertr-207	112	4	hospitality	hospitality	PROPN
ertr-207	112	5	management	management	NOUN
ertr-207	112	6	,	,	PUNCT
ertr-207	112	7	31(1	31(1	NUM
ertr-207	112	8	)	)	PUNCT
ertr-207	112	9	,	,	PUNCT
ertr-207	112	10	191	191	NUM
ertr-207	112	11	-	-	SYM
ertr-207	112	12	198	198	NUM
ertr-207	112	13	.	.	PUNCT
ertr-207	113	1	akbaba	akbaba	PROPN
ertr-207	113	2	,	,	PUNCT
ertr-207	113	3	a.	a.	NOUN
ertr-207	113	4	(	(	PUNCT
ertr-207	113	5	2006	2006	NUM
ertr-207	113	6	)	)	PUNCT
ertr-207	113	7	.	.	PUNCT
ertr-207	114	1	measuring	measure	VERB
ertr-207	114	2	service	service	NOUN
ertr-207	114	3	quality	quality	NOUN
ertr-207	114	4	in	in	ADP
ertr-207	114	5	the	the	DET
ertr-207	114	6	hotel	hotel	NOUN
ertr-207	114	7	industry	industry	NOUN
ertr-207	114	8	:	:	PUNCT
ertr-207	114	9	a	a	DET
ertr-207	114	10	study	study	NOUN
ertr-207	114	11	in	in	ADP
ertr-207	114	12	a	a	DET
ertr-207	114	13	business	business	NOUN
ertr-207	114	14	hotel	hotel	NOUN
ertr-207	114	15	in	in	ADP
ertr-207	114	16	turkey	turkey	PROPN
ertr-207	114	17	.	.	PUNCT
ertr-207	115	1	international	international	ADJ
ertr-207	115	2	journal	journal	PROPN
ertr-207	115	3	of	of	ADP
ertr-207	115	4	hospitality	hospitality	PROPN
ertr-207	115	5	management	management	NOUN
ertr-207	115	6	,	,	PUNCT
ertr-207	115	7	25(2	25(2	NUM
ertr-207	115	8	)	)	PUNCT
ertr-207	115	9	,	,	PUNCT
ertr-207	115	10	170	170	NUM
ertr-207	115	11	-	-	SYM
ertr-207	115	12	192	192	NUM
ertr-207	115	13	.	.	PUNCT
ertr-207	116	1	barsky	barsky	PROPN
ertr-207	116	2	,	,	PUNCT
ertr-207	116	3	j.	j.	PROPN
ertr-207	116	4	d.	d.	PROPN
ertr-207	116	5	(	(	PUNCT
ertr-207	116	6	1992	1992	NUM
ertr-207	116	7	)	)	PUNCT
ertr-207	116	8	.	.	PUNCT
ertr-207	117	1	customer	customer	NOUN
ertr-207	117	2	satisfaction	satisfaction	NOUN
ertr-207	117	3	in	in	ADP
ertr-207	117	4	the	the	DET
ertr-207	117	5	hotel	hotel	NOUN
ertr-207	117	6	industry	industry	NOUN
ertr-207	117	7	:	:	PUNCT
ertr-207	117	8	meaning	meaning	NOUN
ertr-207	117	9	and	and	CCONJ
ertr-207	117	10	measurement	measurement	NOUN
ertr-207	117	11	.	.	PUNCT
ertr-207	118	1	hospitality	hospitality	PROPN
ertr-207	118	2	research	research	PROPN
ertr-207	118	3	journal	journal	PROPN
ertr-207	118	4	,	,	PUNCT
ertr-207	118	5	16(1	16(1	NUM
ertr-207	118	6	)	)	PUNCT
ertr-207	118	7	,	,	PUNCT
ertr-207	118	8	51	51	NUM
ertr-207	118	9	-	-	SYM
ertr-207	118	10	73	73	NUM
ertr-207	118	11	.	.	PUNCT
ertr-207	119	1	bloemer	bloemer	NOUN
ertr-207	119	2	,	,	PUNCT
ertr-207	119	3	j.	j.	PROPN
ertr-207	119	4	m.	m.	PROPN
ertr-207	119	5	,	,	PUNCT
ertr-207	119	6	&	&	CCONJ
ertr-207	119	7	kasper	kasper	PROPN
ertr-207	119	8	,	,	PUNCT
ertr-207	119	9	h.	h.	PROPN
ertr-207	119	10	d.	d.	PROPN
ertr-207	119	11	(	(	PUNCT
ertr-207	119	12	1995	1995	NUM
ertr-207	119	13	)	)	PUNCT
ertr-207	119	14	.	.	PUNCT
ertr-207	120	1	the	the	DET
ertr-207	120	2	complex	complex	ADJ
ertr-207	120	3	relationship	relationship	NOUN
ertr-207	120	4	between	between	ADP
ertr-207	120	5	consumer	consumer	NOUN
ertr-207	120	6	satisfaction	satisfaction	NOUN
ertr-207	120	7	and	and	CCONJ
ertr-207	120	8	brand	brand	NOUN
ertr-207	120	9	loyalty	loyalty	NOUN
ertr-207	120	10	.	.	PUNCT
ertr-207	121	1	journal	journal	NOUN
ertr-207	121	2	of	of	ADP
ertr-207	121	3	economic	economic	ADJ
ertr-207	121	4	psychology	psychology	NOUN
ertr-207	121	5	,	,	PUNCT
ertr-207	121	6	16(2	16(2	NUM
ertr-207	121	7	)	)	PUNCT
ertr-207	121	8	,	,	PUNCT
ertr-207	121	9	311	311	NUM
ertr-207	121	10	-	-	SYM
ertr-207	121	11	329	329	NUM
ertr-207	121	12	.	.	PUNCT
ertr-207	121	13	bojanic	bojanic	NOUN
ertr-207	121	14	,	,	PUNCT
ertr-207	121	15	d.	d.	PROPN
ertr-207	121	16	c.	c.	PROPN
ertr-207	121	17	(	(	PUNCT
ertr-207	121	18	1996	1996	NUM
ertr-207	121	19	)	)	PUNCT
ertr-207	121	20	.	.	PUNCT
ertr-207	122	1	consumer	consumer	NOUN
ertr-207	122	2	perceptions	perception	NOUN
ertr-207	122	3	of	of	ADP
ertr-207	122	4	price	price	NOUN
ertr-207	122	5	,	,	PUNCT
ertr-207	122	6	value	value	NOUN
ertr-207	122	7	and	and	CCONJ
ertr-207	122	8	satisfaction	satisfaction	NOUN
ertr-207	122	9	in	in	ADP
ertr-207	122	10	the	the	DET
ertr-207	122	11	hotel	hotel	NOUN
ertr-207	122	12	industry	industry	NOUN
ertr-207	122	13	:	:	PUNCT
ertr-207	122	14	an	an	DET
ertr-207	122	15	exploratory	exploratory	ADJ
ertr-207	122	16	study	study	NOUN
ertr-207	122	17	.	.	PUNCT
ertr-207	123	1	journal	journal	PROPN
ertr-207	123	2	of	of	ADP
ertr-207	123	3	hospitality	hospitality	PROPN
ertr-207	123	4	&	&	CCONJ
ertr-207	123	5	leisure	leisure	PROPN
ertr-207	123	6	marketing	marketing	NOUN
ertr-207	123	7	,	,	PUNCT
ertr-207	123	8	4(1	4(1	NOUN
ertr-207	123	9	)	)	PUNCT
ertr-207	123	10	,	,	PUNCT
ertr-207	123	11	5	5	NUM
ertr-207	123	12	-	-	SYM
ertr-207	123	13	22	22	NUM
ertr-207	123	14	.	.	PUNCT
ertr-207	124	1	choudhury	choudhury	PROPN
ertr-207	124	2	,	,	PUNCT
ertr-207	124	3	s.	s.	PROPN
ertr-207	124	4	,	,	PUNCT
ertr-207	124	5	&	&	CCONJ
ertr-207	124	6	bhattacharjee	bhattacharjee	PROPN
ertr-207	124	7	,	,	PUNCT
ertr-207	124	8	d.	d.	PROPN
ertr-207	124	9	(	(	PUNCT
ertr-207	124	10	2014	2014	NUM
ertr-207	124	11	)	)	PUNCT
ertr-207	124	12	.	.	PUNCT
ertr-207	125	1	optimal	optimal	ADJ
ertr-207	125	2	number	number	NOUN
ertr-207	125	3	of	of	ADP
ertr-207	125	4	scale	scale	NOUN
ertr-207	125	5	points	point	NOUN
ertr-207	125	6	in	in	ADP
ertr-207	125	7	likert	likert	ADJ
ertr-207	125	8	type	type	NOUN
ertr-207	125	9	scales	scale	NOUN
ertr-207	125	10	for	for	ADP
ertr-207	125	11	quantifying	quantify	VERB
ertr-207	125	12	compulsive	compulsive	ADJ
ertr-207	125	13	buying	buying	NOUN
ertr-207	125	14	behaviour	behaviour	NOUN
ertr-207	125	15	.	.	PUNCT
ertr-207	126	1	asian	asian	ADJ
ertr-207	126	2	journal	journal	PROPN
ertr-207	126	3	of	of	ADP
ertr-207	126	4	management	management	NOUN
ertr-207	126	5	research	research	NOUN
ertr-207	126	6	,	,	PUNCT
ertr-207	126	7	4(3	4(3	NUM
ertr-207	126	8	)	)	PUNCT
ertr-207	126	9	,	,	PUNCT
ertr-207	126	10	431	431	NUM
ertr-207	126	11	-	-	SYM
ertr-207	126	12	440	440	NUM
ertr-207	126	13	.	.	PUNCT
ertr-207	127	1	chu	chu	PROPN
ertr-207	127	2	,	,	PUNCT
ertr-207	127	3	r.	r.	PROPN
ertr-207	127	4	k.	k.	PROPN
ertr-207	127	5	,	,	PUNCT
ertr-207	127	6	&	&	CCONJ
ertr-207	127	7	choi	choi	NOUN
ertr-207	127	8	,	,	PUNCT
ertr-207	127	9	t.	t.	PROPN
ertr-207	127	10	(	(	PUNCT
ertr-207	127	11	2000	2000	NUM
ertr-207	127	12	)	)	PUNCT
ertr-207	127	13	.	.	PUNCT
ertr-207	128	1	an	an	DET
ertr-207	128	2	importance	importance	NOUN
ertr-207	128	3	-	-	PUNCT
ertr-207	128	4	performance	performance	NOUN
ertr-207	128	5	analysis	analysis	NOUN
ertr-207	128	6	of	of	ADP
ertr-207	128	7	hotel	hotel	NOUN
ertr-207	128	8	selection	selection	NOUN
ertr-207	128	9	factors	factor	NOUN
ertr-207	128	10	in	in	ADP
ertr-207	128	11	the	the	DET
ertr-207	128	12	hong	hong	PROPN
ertr-207	128	13	kong	kong	PROPN
ertr-207	128	14	hotel	hotel	PROPN
ertr-207	128	15	industry	industry	NOUN
ertr-207	128	16	:	:	PUNCT
ertr-207	128	17	a	a	DET
ertr-207	128	18	comparison	comparison	NOUN
ertr-207	128	19	of	of	ADP
ertr-207	128	20	business	business	NOUN
ertr-207	128	21	and	and	CCONJ
ertr-207	128	22	leisure	leisure	NOUN
ertr-207	128	23	travellers	traveller	NOUN
ertr-207	128	24	.	.	PUNCT
ertr-207	129	1	tourism	tourism	NOUN
ertr-207	129	2	management	management	NOUN
ertr-207	129	3	,	,	PUNCT
ertr-207	129	4	21(4	21(4	NUM
ertr-207	129	5	)	)	PUNCT
ertr-207	129	6	,	,	PUNCT
ertr-207	129	7	363	363	NUM
ertr-207	129	8	-	-	SYM
ertr-207	129	9	377	377	NUM
ertr-207	129	10	.	.	PUNCT
ertr-207	130	1	dolnicar	dolnicar	PROPN
ertr-207	130	2	,	,	PUNCT
ertr-207	130	3	s.	s.	PROPN
ertr-207	130	4	,	,	PUNCT
ertr-207	130	5	&	&	CCONJ
ertr-207	130	6	otter	otter	NOUN
ertr-207	130	7	,	,	PUNCT
ertr-207	130	8	t.	t.	PROPN
ertr-207	130	9	(	(	PUNCT
ertr-207	130	10	2003	2003	NUM
ertr-207	130	11	)	)	PUNCT
ertr-207	130	12	.	.	PUNCT
ertr-207	131	1	which	which	DET
ertr-207	131	2	hotel	hotel	NOUN
ertr-207	131	3	attributes	attribute	VERB
ertr-207	131	4	matter	matter	ADV
ertr-207	131	5	?	?	PUNCT
ertr-207	132	1	a	a	DET
ertr-207	132	2	review	review	NOUN
ertr-207	132	3	of	of	ADP
ertr-207	132	4	previous	previous	ADJ
ertr-207	132	5	and	and	CCONJ
ertr-207	132	6	a	a	DET
ertr-207	132	7	framework	framework	NOUN
ertr-207	132	8	for	for	ADP
ertr-207	132	9	future	future	ADJ
ertr-207	132	10	research	research	NOUN
ertr-207	132	11	.	.	PUNCT
ertr-207	133	1	dominici	dominici	PROPN
ertr-207	133	2	,	,	PUNCT
ertr-207	133	3	g.	g.	PROPN
ertr-207	133	4	,	,	PUNCT
ertr-207	133	5	&	&	CCONJ
ertr-207	133	6	guzzo	guzzo	PROPN
ertr-207	133	7	,	,	PUNCT
ertr-207	133	8	r.	r.	PROPN
ertr-207	133	9	(	(	PUNCT
ertr-207	133	10	2010	2010	NUM
ertr-207	133	11	)	)	PUNCT
ertr-207	133	12	.	.	PUNCT
ertr-207	134	1	customer	customer	NOUN
ertr-207	134	2	satisfaction	satisfaction	NOUN
ertr-207	134	3	in	in	ADP
ertr-207	134	4	the	the	DET
ertr-207	134	5	hotel	hotel	NOUN
ertr-207	134	6	industry	industry	NOUN
ertr-207	134	7	:	:	PUNCT
ertr-207	134	8	a	a	DET
ertr-207	134	9	case	case	NOUN
ertr-207	134	10	study	study	NOUN
ertr-207	134	11	from	from	ADP
ertr-207	134	12	sicily	sicily	ADV
ertr-207	134	13	.	.	PUNCT
ertr-207	135	1	dubé	dubé	NOUN
ertr-207	135	2	,	,	PUNCT
ertr-207	135	3	l.	l.	PROPN
ertr-207	135	4	,	,	PUNCT
ertr-207	135	5	&	&	CCONJ
ertr-207	135	6	renaghan	renaghan	PROPN
ertr-207	135	7	,	,	PUNCT
ertr-207	135	8	l.	l.	PROPN
ertr-207	135	9	m.	m.	PROPN
ertr-207	135	10	(	(	PUNCT
ertr-207	135	11	1999	1999	NUM
ertr-207	135	12	)	)	PUNCT
ertr-207	135	13	.	.	PUNCT
ertr-207	136	1	how	how	SCONJ
ertr-207	136	2	hotel	hotel	NOUN
ertr-207	136	3	attributes	attribute	NOUN
ertr-207	136	4	deliver	deliver	VERB
ertr-207	136	5	the	the	DET
ertr-207	136	6	promised	promise	VERB
ertr-207	136	7	benefits	benefit	NOUN
ertr-207	136	8	:	:	PUNCT
ertr-207	136	9	guests	guest	NOUN
ertr-207	136	10	'	'	PART
ertr-207	136	11	perspectives	perspective	NOUN
ertr-207	136	12	on	on	ADP
ertr-207	136	13	the	the	DET
ertr-207	136	14	lodging	lodging	NOUN
ertr-207	136	15	industry	industry	NOUN
ertr-207	136	16	's	's	PART
ertr-207	136	17	functional	functional	ADJ
ertr-207	136	18	best	good	ADJ
ertr-207	136	19	practices	practice	NOUN
ertr-207	136	20	(	(	PUNCT
ertr-207	136	21	part	part	NOUN
ertr-207	136	22	ii	ii	PROPN
ertr-207	136	23	)	)	PUNCT
ertr-207	136	24	.	.	PUNCT
ertr-207	137	1	the	the	DET
ertr-207	137	2	cornell	cornell	PROPN
ertr-207	137	3	hotel	hotel	PROPN
ertr-207	137	4	and	and	CCONJ
ertr-207	137	5	restaurant	restaurant	NOUN
ertr-207	137	6	administration	administration	PROPN
ertr-207	137	7	quarterly	quarterly	PROPN
ertr-207	137	8	,	,	PUNCT
ertr-207	137	9	40(5	40(5	NOUN
ertr-207	137	10	)	)	PUNCT
ertr-207	137	11	,	,	PUNCT
ertr-207	137	12	895	895	NUM
ertr-207	137	13	-	-	SYM
ertr-207	137	14	895	895	NUM
ertr-207	137	15	.	.	PUNCT
ertr-207	138	1	eggert	eggert	PROPN
ertr-207	138	2	,	,	PUNCT
ertr-207	138	3	a.	a.	PROPN
ertr-207	138	4	,	,	PUNCT
ertr-207	138	5	&	&	CCONJ
ertr-207	138	6	ulaga	ulaga	PROPN
ertr-207	138	7	,	,	PUNCT
ertr-207	138	8	w.	w.	PROPN
ertr-207	138	9	(	(	PUNCT
ertr-207	138	10	2002	2002	NUM
ertr-207	138	11	)	)	PUNCT
ertr-207	138	12	.	.	PUNCT
ertr-207	139	1	customer	customer	NOUN
ertr-207	139	2	perceived	perceive	VERB
ertr-207	139	3	value	value	NOUN
ertr-207	139	4	:	:	PUNCT
ertr-207	139	5	a	a	DET
ertr-207	139	6	substitute	substitute	NOUN
ertr-207	139	7	for	for	ADP
ertr-207	139	8	satisfaction	satisfaction	NOUN
ertr-207	139	9	in	in	ADP
ertr-207	139	10	business	business	NOUN
ertr-207	139	11	markets	market	NOUN
ertr-207	139	12	.	.	PUNCT
ertr-207	140	1	journal	journal	PROPN
ertr-207	140	2	of	of	ADP
ertr-207	140	3	business	business	PROPN
ertr-207	140	4	&	&	CCONJ
ertr-207	140	5	industrial	industrial	ADJ
ertr-207	140	6	marketing	marketing	NOUN
ertr-207	140	7	,	,	PUNCT
ertr-207	140	8	17(2/3	17(2/3	NUM
ertr-207	140	9	)	)	PUNCT
ertr-207	140	10	,	,	PUNCT
ertr-207	140	11	107	107	NUM
ertr-207	140	12	-	-	SYM
ertr-207	140	13	118	118	NUM
ertr-207	140	14	.	.	PUNCT
ertr-207	141	1	hemmasi	hemmasi	NOUN
ertr-207	141	2	,	,	PUNCT
ertr-207	141	3	m.	m.	NOUN
ertr-207	141	4	,	,	PUNCT
ertr-207	141	5	strong	strong	ADJ
ertr-207	141	6	,	,	PUNCT
ertr-207	141	7	k.	k.	PROPN
ertr-207	141	8	c.	c.	PROPN
ertr-207	141	9	,	,	PUNCT
ertr-207	141	10	&	&	CCONJ
ertr-207	141	11	taylor	taylor	PROPN
ertr-207	141	12	,	,	PUNCT
ertr-207	141	13	s.	s.	PROPN
ertr-207	141	14	a.	a.	PROPN
ertr-207	141	15	(	(	PUNCT
ertr-207	141	16	1994	1994	NUM
ertr-207	141	17	)	)	PUNCT
ertr-207	141	18	.	.	PUNCT
ertr-207	142	1	measuring	measure	VERB
ertr-207	142	2	service	service	NOUN
ertr-207	142	3	quality	quality	NOUN
ertr-207	142	4	for	for	ADP
ertr-207	142	5	strategic	strategic	ADJ
ertr-207	142	6	planning	planning	NOUN
ertr-207	142	7	and	and	CCONJ
ertr-207	142	8	analysis	analysis	NOUN
ertr-207	142	9	in	in	ADP
ertr-207	142	10	service	service	NOUN
ertr-207	142	11	firms	firm	NOUN
ertr-207	142	12	.	.	PUNCT
ertr-207	143	1	journal	journal	NOUN
ertr-207	143	2	of	of	ADP
ertr-207	143	3	applied	apply	VERB
ertr-207	143	4	business	business	NOUN
ertr-207	143	5	research	research	NOUN
ertr-207	143	6	,	,	PUNCT
ertr-207	143	7	10(4	10(4	NUM
ertr-207	143	8	)	)	PUNCT
ertr-207	143	9	,	,	PUNCT
ertr-207	143	10	24	24	NUM
ertr-207	143	11	.	.	PUNCT
ertr-207	144	1	hung	hung	PROPN
ertr-207	144	2	,	,	PUNCT
ertr-207	144	3	w.	w.	PROPN
ertr-207	144	4	,	,	PUNCT
ertr-207	144	5	shang	shang	PROPN
ertr-207	144	6	,	,	PUNCT
ertr-207	144	7	j.	j.	PROPN
ertr-207	144	8	,	,	PUNCT
ertr-207	144	9	&	&	CCONJ
ertr-207	144	10	wang	wang	PROPN
ertr-207	144	11	,	,	PUNCT
ertr-207	144	12	f.	f.	PROPN
ertr-207	144	13	(	(	PUNCT
ertr-207	144	14	2010	2010	NUM
ertr-207	144	15	)	)	PUNCT
ertr-207	144	16	.	.	PUNCT
ertr-207	145	1	pricing	pricing	NOUN
ertr-207	145	2	determinants	determinant	NOUN
ertr-207	145	3	in	in	ADP
ertr-207	145	4	the	the	DET
ertr-207	145	5	hotel	hotel	NOUN
ertr-207	145	6	industry	industry	NOUN
ertr-207	145	7	:	:	PUNCT
ertr-207	145	8	quantile	quantile	ADJ
ertr-207	145	9	regression	regression	NOUN
ertr-207	145	10	analysis	analysis	NOUN
ertr-207	145	11	.	.	PUNCT
ertr-207	146	1	international	international	ADJ
ertr-207	146	2	journal	journal	PROPN
ertr-207	146	3	of	of	ADP
ertr-207	146	4	hospitality	hospitality	PROPN
ertr-207	146	5	management	management	NOUN
ertr-207	146	6	,	,	PUNCT
ertr-207	146	7	29(3	29(3	NUM
ertr-207	146	8	)	)	PUNCT
ertr-207	146	9	,	,	PUNCT
ertr-207	146	10	378	378	NUM
ertr-207	146	11	-	-	SYM
ertr-207	146	12	384	384	NUM
ertr-207	146	13	.	.	PUNCT
ertr-207	147	1	jenkinson	jenkinson	PROPN
ertr-207	147	2	,	,	PUNCT
ertr-207	147	3	c.	c.	PROPN
ertr-207	147	4	,	,	PUNCT
ertr-207	147	5	wright	wright	PROPN
ertr-207	147	6	,	,	PUNCT
ertr-207	147	7	l.	l.	PROPN
ertr-207	147	8	,	,	PUNCT
ertr-207	147	9	&	&	CCONJ
ertr-207	147	10	coulter	coulter	PROPN
ertr-207	147	11	,	,	PUNCT
ertr-207	147	12	a.	a.	NOUN
ertr-207	147	13	(	(	PUNCT
ertr-207	147	14	1994	1994	NUM
ertr-207	147	15	)	)	PUNCT
ertr-207	147	16	.	.	PUNCT
ertr-207	148	1	criterion	criterion	NOUN
ertr-207	148	2	validity	validity	NOUN
ertr-207	148	3	and	and	CCONJ
ertr-207	148	4	reliability	reliability	NOUN
ertr-207	148	5	of	of	ADP
ertr-207	148	6	the	the	DET
ertr-207	148	7	sf-36	sf-36	NOUN
ertr-207	148	8	in	in	ADP
ertr-207	148	9	a	a	DET
ertr-207	148	10	population	population	NOUN
ertr-207	148	11	sample	sample	NOUN
ertr-207	148	12	.	.	PUNCT
ertr-207	149	1	quality	quality	NOUN
ertr-207	149	2	of	of	ADP
ertr-207	149	3	life	life	NOUN
ertr-207	149	4	research	research	NOUN
ertr-207	149	5	,	,	PUNCT
ertr-207	149	6	3(1	3(1	NUM
ertr-207	149	7	)	)	PUNCT
ertr-207	149	8	,	,	PUNCT
ertr-207	149	9	7	7	NUM
ertr-207	149	10	-	-	SYM
ertr-207	149	11	12	12	NUM
ertr-207	149	12	.	.	PUNCT
ertr-207	150	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	150	2	e	e	NOUN
ertr-207	150	3	-	-	NOUN
ertr-207	150	4	review	review	NOUN
ertr-207	150	5	of	of	ADP
ertr-207	150	6	tourism	tourism	NOUN
ertr-207	150	7	research	research	NOUN
ertr-207	150	8	(	(	PUNCT
ertr-207	150	9	ertr	ertr	NOUN
ertr-207	150	10	)	)	PUNCT
ertr-207	150	11	,	,	PUNCT
ertr-207	150	12	vol	vol	NOUN
ertr-207	150	13	.	.	PROPN
ertr-207	150	14	15	15	NUM
ertr-207	150	15	,	,	PUNCT
ertr-207	150	16	no	no	INTJ
ertr-207	150	17	.	.	NOUN
ertr-207	150	18	2	2	NUM
ertr-207	150	19	-	-	SYM
ertr-207	150	20	3	3	NUM
ertr-207	150	21	,	,	PUNCT
ertr-207	150	22	2018	2018	NUM
ertr-207	150	23	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	150	24	174	174	NUM
ertr-207	150	25	kandampully	kandampully	PROPN
ertr-207	150	26	,	,	PUNCT
ertr-207	150	27	j.	j.	PROPN
ertr-207	150	28	,	,	PUNCT
ertr-207	150	29	&	&	CCONJ
ertr-207	150	30	suhartanto	suhartanto	NOUN
ertr-207	150	31	,	,	PUNCT
ertr-207	150	32	d.	d.	PROPN
ertr-207	150	33	(	(	PUNCT
ertr-207	150	34	2000	2000	NUM
ertr-207	150	35	)	)	PUNCT
ertr-207	150	36	.	.	PUNCT
ertr-207	151	1	customer	customer	NOUN
ertr-207	151	2	loyalty	loyalty	NOUN
ertr-207	151	3	in	in	ADP
ertr-207	151	4	the	the	DET
ertr-207	151	5	hotel	hotel	NOUN
ertr-207	151	6	industry	industry	NOUN
ertr-207	151	7	:	:	PUNCT
ertr-207	151	8	the	the	DET
ertr-207	151	9	role	role	NOUN
ertr-207	151	10	of	of	ADP
ertr-207	151	11	customer	customer	NOUN
ertr-207	151	12	satisfaction	satisfaction	NOUN
ertr-207	151	13	and	and	CCONJ
ertr-207	151	14	image	image	NOUN
ertr-207	151	15	.	.	PUNCT
ertr-207	152	1	international	international	ADJ
ertr-207	152	2	journal	journal	PROPN
ertr-207	152	3	of	of	ADP
ertr-207	152	4	contemporary	contemporary	PROPN
ertr-207	152	5	hospitality	hospitality	PROPN
ertr-207	152	6	management	management	NOUN
ertr-207	152	7	,	,	PUNCT
ertr-207	152	8	12(6	12(6	NUM
ertr-207	152	9	)	)	PUNCT
ertr-207	152	10	,	,	PUNCT
ertr-207	152	11	346	346	NUM
ertr-207	152	12	-	-	SYM
ertr-207	152	13	351	351	NUM
ertr-207	152	14	.	.	PUNCT
ertr-207	153	1	kashyap	kashyap	PROPN
ertr-207	153	2	,	,	PUNCT
ertr-207	153	3	r.	r.	PROPN
ertr-207	153	4	,	,	PUNCT
ertr-207	153	5	&	&	CCONJ
ertr-207	153	6	bojanic	bojanic	PROPN
ertr-207	153	7	,	,	PUNCT
ertr-207	153	8	d.	d.	PROPN
ertr-207	153	9	c.	c.	PROPN
ertr-207	153	10	(	(	PUNCT
ertr-207	153	11	2000	2000	NUM
ertr-207	153	12	)	)	PUNCT
ertr-207	153	13	.	.	PUNCT
ertr-207	154	1	a	a	DET
ertr-207	154	2	structural	structural	ADJ
ertr-207	154	3	analysis	analysis	NOUN
ertr-207	154	4	of	of	ADP
ertr-207	154	5	value	value	NOUN
ertr-207	154	6	,	,	PUNCT
ertr-207	154	7	quality	quality	NOUN
ertr-207	154	8	,	,	PUNCT
ertr-207	154	9	and	and	CCONJ
ertr-207	154	10	price	price	NOUN
ertr-207	154	11	perceptions	perception	NOUN
ertr-207	154	12	of	of	ADP
ertr-207	154	13	business	business	NOUN
ertr-207	154	14	and	and	CCONJ
ertr-207	154	15	leisure	leisure	NOUN
ertr-207	154	16	travelers	traveler	NOUN
ertr-207	154	17	.	.	PUNCT
ertr-207	155	1	journal	journal	PROPN
ertr-207	155	2	of	of	ADP
ertr-207	155	3	travel	travel	NOUN
ertr-207	155	4	research	research	NOUN
ertr-207	155	5	,	,	PUNCT
ertr-207	155	6	39(1	39(1	NUM
ertr-207	155	7	)	)	PUNCT
ertr-207	155	8	,	,	PUNCT
ertr-207	155	9	45	45	NUM
ertr-207	155	10	-	-	SYM
ertr-207	155	11	51	51	NUM
ertr-207	155	12	.	.	PUNCT
ertr-207	156	1	knutson	knutson	PROPN
ertr-207	156	2	,	,	PUNCT
ertr-207	156	3	b.	b.	PROPN
ertr-207	156	4	j.	j.	PROPN
ertr-207	156	5	(	(	PUNCT
ertr-207	156	6	1988	1988	NUM
ertr-207	156	7	)	)	PUNCT
ertr-207	156	8	.	.	PUNCT
ertr-207	157	1	frequent	frequent	ADJ
ertr-207	157	2	travelers	traveler	NOUN
ertr-207	157	3	:	:	PUNCT
ertr-207	157	4	making	make	VERB
ertr-207	157	5	them	they	PRON
ertr-207	157	6	happy	happy	ADJ
ertr-207	157	7	and	and	CCONJ
ertr-207	157	8	bringing	bring	VERB
ertr-207	157	9	them	they	PRON
ertr-207	157	10	back	back	ADV
ertr-207	157	11	.	.	PUNCT
ertr-207	158	1	the	the	DET
ertr-207	158	2	cornell	cornell	PROPN
ertr-207	158	3	hotel	hotel	PROPN
ertr-207	158	4	and	and	CCONJ
ertr-207	158	5	restaurant	restaurant	NOUN
ertr-207	158	6	administration	administration	PROPN
ertr-207	158	7	quarterly	quarterly	PROPN
ertr-207	158	8	,	,	PUNCT
ertr-207	158	9	29(1	29(1	NUM
ertr-207	158	10	)	)	PUNCT
ertr-207	158	11	,	,	PUNCT
ertr-207	158	12	82	82	NUM
ertr-207	158	13	-	-	SYM
ertr-207	158	14	87	87	NUM
ertr-207	158	15	.	.	PUNCT
ertr-207	159	1	kuo	kuo	PROPN
ertr-207	159	2	,	,	PUNCT
ertr-207	159	3	y.	y.	PROPN
ertr-207	159	4	f.	f.	PROPN
ertr-207	159	5	,	,	PUNCT
ertr-207	159	6	wu	wu	PROPN
ertr-207	159	7	,	,	PUNCT
ertr-207	159	8	c.	c.	PROPN
ertr-207	159	9	m.	m.	PROPN
ertr-207	159	10	,	,	PUNCT
ertr-207	159	11	&	&	CCONJ
ertr-207	159	12	deng	deng	PROPN
ertr-207	159	13	,	,	PUNCT
ertr-207	159	14	w.	w.	PROPN
ertr-207	159	15	j.	j.	PROPN
ertr-207	159	16	(	(	PUNCT
ertr-207	159	17	2009	2009	NUM
ertr-207	159	18	)	)	PUNCT
ertr-207	159	19	.	.	PUNCT
ertr-207	160	1	the	the	DET
ertr-207	160	2	relationships	relationship	NOUN
ertr-207	160	3	among	among	ADP
ertr-207	160	4	service	service	NOUN
ertr-207	160	5	quality	quality	NOUN
ertr-207	160	6	,	,	PUNCT
ertr-207	160	7	perceived	perceive	VERB
ertr-207	160	8	value	value	NOUN
ertr-207	160	9	,	,	PUNCT
ertr-207	160	10	customer	customer	NOUN
ertr-207	160	11	satisfaction	satisfaction	NOUN
ertr-207	160	12	,	,	PUNCT
ertr-207	160	13	and	and	CCONJ
ertr-207	160	14	post	post	ADJ
ertr-207	160	15	-	-	ADJ
ertr-207	160	16	purchase	purchase	ADJ
ertr-207	160	17	intention	intention	NOUN
ertr-207	160	18	in	in	ADP
ertr-207	160	19	mobile	mobile	ADJ
ertr-207	160	20	valueadded	valueadde	VERB
ertr-207	160	21	services	service	NOUN
ertr-207	160	22	.	.	PUNCT
ertr-207	161	1	computers	computer	NOUN
ertr-207	161	2	in	in	ADP
ertr-207	161	3	human	human	ADJ
ertr-207	161	4	behavior	behavior	NOUN
ertr-207	161	5	,	,	PUNCT
ertr-207	161	6	25(4	25(4	NOUN
ertr-207	161	7	)	)	PUNCT
ertr-207	161	8	,	,	PUNCT
ertr-207	161	9	887	887	NUM
ertr-207	161	10	-	-	SYM
ertr-207	161	11	896	896	NUM
ertr-207	161	12	.	.	PUNCT
ertr-207	162	1	lockyer	lockyer	PROPN
ertr-207	162	2	,	,	PUNCT
ertr-207	162	3	t.	t.	PROPN
ertr-207	162	4	(	(	PUNCT
ertr-207	162	5	2005	2005	NUM
ertr-207	162	6	)	)	PUNCT
ertr-207	162	7	.	.	PUNCT
ertr-207	163	1	the	the	DET
ertr-207	163	2	perceived	perceive	VERB
ertr-207	163	3	importance	importance	NOUN
ertr-207	163	4	of	of	ADP
ertr-207	163	5	price	price	NOUN
ertr-207	163	6	as	as	ADP
ertr-207	163	7	one	one	NUM
ertr-207	163	8	hotel	hotel	NOUN
ertr-207	163	9	selection	selection	NOUN
ertr-207	163	10	dimension	dimension	NOUN
ertr-207	163	11	.	.	PUNCT
ertr-207	164	1	tourism	tourism	NOUN
ertr-207	164	2	management	management	NOUN
ertr-207	164	3	,	,	PUNCT
ertr-207	164	4	26(4	26(4	NUM
ertr-207	164	5	)	)	PUNCT
ertr-207	164	6	,	,	PUNCT
ertr-207	164	7	529	529	NUM
ertr-207	164	8	-	-	SYM
ertr-207	164	9	537	537	NUM
ertr-207	164	10	.	.	PUNCT
ertr-207	165	1	mccall	mccall	PROPN
ertr-207	165	2	,	,	PUNCT
ertr-207	165	3	m.	m.	NOUN
ertr-207	165	4	,	,	PUNCT
ertr-207	165	5	&	&	CCONJ
ertr-207	165	6	voorhees	voorhees	PROPN
ertr-207	165	7	,	,	PUNCT
ertr-207	165	8	c.	c.	PROPN
ertr-207	165	9	(	(	PUNCT
ertr-207	165	10	2010	2010	NUM
ertr-207	165	11	)	)	PUNCT
ertr-207	165	12	.	.	PUNCT
ertr-207	166	1	the	the	DET
ertr-207	166	2	drivers	driver	NOUN
ertr-207	166	3	of	of	ADP
ertr-207	166	4	loyalty	loyalty	NOUN
ertr-207	166	5	program	program	NOUN
ertr-207	166	6	success	success	NOUN
ertr-207	166	7	:	:	PUNCT
ertr-207	166	8	an	an	DET
ertr-207	166	9	organizing	organize	VERB
ertr-207	166	10	framework	framework	NOUN
ertr-207	166	11	and	and	CCONJ
ertr-207	166	12	research	research	NOUN
ertr-207	166	13	agenda	agenda	NOUN
ertr-207	166	14	.	.	PUNCT
ertr-207	167	1	cornell	cornell	PROPN
ertr-207	167	2	hospitality	hospitality	PROPN
ertr-207	167	3	quarterly	quarterly	ADV
ertr-207	167	4	,	,	PUNCT
ertr-207	167	5	51(1	51(1	NUM
ertr-207	167	6	)	)	PUNCT
ertr-207	167	7	,	,	PUNCT
ertr-207	167	8	35	35	NUM
ertr-207	167	9	-	-	SYM
ertr-207	167	10	52	52	NUM
ertr-207	167	11	.	.	PUNCT
ertr-207	168	1	min	min	PROPN
ertr-207	168	2	,	,	PUNCT
ertr-207	168	3	h.	h.	PROPN
ertr-207	168	4	,	,	PUNCT
ertr-207	168	5	&	&	CCONJ
ertr-207	168	6	chung	chung	PROPN
ertr-207	168	7	,	,	PUNCT
ertr-207	168	8	k.	k.	PROPN
ertr-207	168	9	(	(	PUNCT
ertr-207	168	10	2002	2002	NUM
ertr-207	168	11	)	)	PUNCT
ertr-207	168	12	.	.	PUNCT
ertr-207	169	1	dynamic	dynamic	ADJ
ertr-207	169	2	benchmarking	benchmarking	NOUN
ertr-207	169	3	of	of	ADP
ertr-207	169	4	hotel	hotel	NOUN
ertr-207	169	5	service	service	NOUN
ertr-207	169	6	quality	quality	NOUN
ertr-207	169	7	.	.	PUNCT
ertr-207	170	1	journal	journal	PROPN
ertr-207	170	2	of	of	ADP
ertr-207	170	3	services	service	NOUN
ertr-207	170	4	marketing	marketing	NOUN
ertr-207	170	5	,	,	PUNCT
ertr-207	170	6	16(4	16(4	NUM
ertr-207	170	7	)	)	PUNCT
ertr-207	170	8	,	,	PUNCT
ertr-207	170	9	302	302	NUM
ertr-207	170	10	-	-	SYM
ertr-207	170	11	321	321	NUM
ertr-207	170	12	.	.	PUNCT
ertr-207	171	1	oliver	oliver	PROPN
ertr-207	171	2	,	,	PUNCT
ertr-207	171	3	r.	r.	PROPN
ertr-207	171	4	l.	l.	PROPN
ertr-207	171	5	(	(	PUNCT
ertr-207	171	6	2014	2014	NUM
ertr-207	171	7	)	)	PUNCT
ertr-207	171	8	.	.	PUNCT
ertr-207	172	1	satisfaction	satisfaction	NOUN
ertr-207	172	2	:	:	PUNCT
ertr-207	172	3	a	a	DET
ertr-207	172	4	behavioral	behavioral	ADJ
ertr-207	172	5	perspective	perspective	NOUN
ertr-207	172	6	on	on	ADP
ertr-207	172	7	the	the	DET
ertr-207	172	8	consumer	consumer	NOUN
ertr-207	172	9	routledge	routledge	NOUN
ertr-207	172	10	.	.	PUNCT
ertr-207	173	1	qu	qu	PROPN
ertr-207	173	2	,	,	PUNCT
ertr-207	173	3	h.	h.	PROPN
ertr-207	173	4	,	,	PUNCT
ertr-207	173	5	ryan	ryan	PROPN
ertr-207	173	6	,	,	PUNCT
ertr-207	173	7	b.	b.	PROPN
ertr-207	173	8	,	,	PUNCT
ertr-207	173	9	&	&	CCONJ
ertr-207	173	10	chu	chu	PROPN
ertr-207	173	11	,	,	PUNCT
ertr-207	173	12	r.	r.	PROPN
ertr-207	173	13	(	(	PUNCT
ertr-207	173	14	2000	2000	NUM
ertr-207	173	15	)	)	PUNCT
ertr-207	173	16	.	.	PUNCT
ertr-207	174	1	the	the	DET
ertr-207	174	2	importance	importance	NOUN
ertr-207	174	3	of	of	ADP
ertr-207	174	4	hotel	hotel	NOUN
ertr-207	174	5	attributes	attribute	VERB
ertr-207	174	6	in	in	ADP
ertr-207	174	7	contributing	contribute	VERB
ertr-207	174	8	to	to	ADP
ertr-207	174	9	travelers	traveler	NOUN
ertr-207	174	10	'	'	PART
ertr-207	174	11	satisfaction	satisfaction	NOUN
ertr-207	174	12	in	in	ADP
ertr-207	174	13	the	the	DET
ertr-207	174	14	hong	hong	PROPN
ertr-207	174	15	kong	kong	PROPN
ertr-207	174	16	hotel	hotel	PROPN
ertr-207	174	17	industry	industry	NOUN
ertr-207	174	18	.	.	PUNCT
ertr-207	175	1	journal	journal	NOUN
ertr-207	175	2	of	of	ADP
ertr-207	175	3	quality	quality	NOUN
ertr-207	175	4	assurance	assurance	NOUN
ertr-207	175	5	in	in	ADP
ertr-207	175	6	hospitality	hospitality	NOUN
ertr-207	175	7	&	&	CCONJ
ertr-207	175	8	tourism	tourism	NOUN
ertr-207	175	9	,	,	PUNCT
ertr-207	175	10	1(3	1(3	NUM
ertr-207	175	11	)	)	PUNCT
ertr-207	175	12	,	,	PUNCT
ertr-207	175	13	65	65	NUM
ertr-207	175	14	-	-	SYM
ertr-207	175	15	83	83	NUM
ertr-207	175	16	.	.	PUNCT
ertr-207	176	1	slevitch	slevitch	PROPN
ertr-207	176	2	,	,	PUNCT
ertr-207	176	3	l.	l.	PROPN
ertr-207	176	4	,	,	PUNCT
ertr-207	176	5	&	&	CCONJ
ertr-207	176	6	oh	oh	INTJ
ertr-207	176	7	,	,	PUNCT
ertr-207	176	8	h.	h.	PROPN
ertr-207	176	9	(	(	PUNCT
ertr-207	176	10	2010	2010	NUM
ertr-207	176	11	)	)	PUNCT
ertr-207	176	12	.	.	PUNCT
ertr-207	177	1	asymmetric	asymmetric	ADJ
ertr-207	177	2	relationship	relationship	NOUN
ertr-207	177	3	between	between	ADP
ertr-207	177	4	attribute	attribute	NOUN
ertr-207	177	5	performance	performance	NOUN
ertr-207	177	6	and	and	CCONJ
ertr-207	177	7	customer	customer	NOUN
ertr-207	177	8	satisfaction	satisfaction	NOUN
ertr-207	177	9	:	:	PUNCT
ertr-207	177	10	a	a	DET
ertr-207	177	11	new	new	ADJ
ertr-207	177	12	perspective	perspective	NOUN
ertr-207	177	13	.	.	PUNCT
ertr-207	178	1	international	international	ADJ
ertr-207	178	2	journal	journal	PROPN
ertr-207	178	3	of	of	ADP
ertr-207	178	4	hospitality	hospitality	PROPN
ertr-207	178	5	management	management	NOUN
ertr-207	178	6	,	,	PUNCT
ertr-207	178	7	29(4	29(4	NOUN
ertr-207	178	8	)	)	PUNCT
ertr-207	178	9	,	,	PUNCT
ertr-207	178	10	559	559	NUM
ertr-207	178	11	-	-	SYM
ertr-207	178	12	569	569	NUM
ertr-207	178	13	.	.	PUNCT
ertr-207	179	1	smith	smith	PROPN
ertr-207	179	2	,	,	PUNCT
ertr-207	179	3	a.	a.	PROPN
ertr-207	179	4	k.	k.	PROPN
ertr-207	179	5	,	,	PUNCT
ertr-207	179	6	bolton	bolton	PROPN
ertr-207	179	7	,	,	PUNCT
ertr-207	179	8	r.	r.	PROPN
ertr-207	179	9	n.	n.	PROPN
ertr-207	179	10	,	,	PUNCT
ertr-207	179	11	&	&	CCONJ
ertr-207	179	12	wagner	wagner	PROPN
ertr-207	179	13	,	,	PUNCT
ertr-207	179	14	j.	j.	PROPN
ertr-207	179	15	(	(	PUNCT
ertr-207	179	16	1999	1999	NUM
ertr-207	179	17	)	)	PUNCT
ertr-207	179	18	.	.	PUNCT
ertr-207	180	1	a	a	DET
ertr-207	180	2	model	model	NOUN
ertr-207	180	3	of	of	ADP
ertr-207	180	4	customer	customer	NOUN
ertr-207	180	5	satisfaction	satisfaction	NOUN
ertr-207	180	6	with	with	ADP
ertr-207	180	7	service	service	NOUN
ertr-207	180	8	encounters	encounter	NOUN
ertr-207	180	9	involving	involve	VERB
ertr-207	180	10	failure	failure	NOUN
ertr-207	180	11	and	and	CCONJ
ertr-207	180	12	recovery	recovery	NOUN
ertr-207	180	13	.	.	PUNCT
ertr-207	181	1	journal	journal	NOUN
ertr-207	181	2	of	of	ADP
ertr-207	181	3	marketing	marketing	NOUN
ertr-207	181	4	research	research	NOUN
ertr-207	181	5	,	,	PUNCT
ertr-207	181	6	356372	356372	NUM
ertr-207	181	7	.	.	PUNCT
ertr-207	182	1	swan	swan	PROPN
ertr-207	182	2	,	,	PUNCT
ertr-207	182	3	j.	j.	PROPN
ertr-207	182	4	e.	e.	PROPN
ertr-207	182	5	,	,	PUNCT
ertr-207	182	6	&	&	CCONJ
ertr-207	182	7	combs	combs	PROPN
ertr-207	182	8	,	,	PUNCT
ertr-207	182	9	l.	l.	PROPN
ertr-207	182	10	j.	j.	PROPN
ertr-207	182	11	(	(	PUNCT
ertr-207	182	12	1976	1976	NUM
ertr-207	182	13	)	)	PUNCT
ertr-207	182	14	.	.	PUNCT
ertr-207	183	1	product	product	NOUN
ertr-207	183	2	performance	performance	NOUN
ertr-207	183	3	and	and	CCONJ
ertr-207	183	4	consumer	consumer	NOUN
ertr-207	183	5	satisfaction	satisfaction	NOUN
ertr-207	183	6	:	:	PUNCT
ertr-207	183	7	a	a	DET
ertr-207	183	8	new	new	ADJ
ertr-207	183	9	concept	concept	NOUN
ertr-207	183	10	.	.	PUNCT
ertr-207	184	1	journal	journal	NOUN
ertr-207	184	2	of	of	ADP
ertr-207	184	3	marketing	marketing	NOUN
ertr-207	184	4	,	,	PUNCT
ertr-207	184	5	40(2	40(2	NUM
ertr-207	184	6	)	)	PUNCT
ertr-207	184	7	,	,	PUNCT
ertr-207	184	8	25	25	NUM
ertr-207	184	9	-	-	SYM
ertr-207	184	10	33	33	NUM
ertr-207	184	11	.	.	PUNCT
ertr-207	185	1	tanford	tanford	PROPN
ertr-207	185	2	,	,	PUNCT
ertr-207	185	3	s.	s.	PROPN
ertr-207	185	4	,	,	PUNCT
ertr-207	185	5	raab	raab	PROPN
ertr-207	185	6	,	,	PUNCT
ertr-207	185	7	c.	c.	PROPN
ertr-207	185	8	,	,	PUNCT
ertr-207	185	9	&	&	CCONJ
ertr-207	185	10	kim	kim	PROPN
ertr-207	185	11	,	,	PUNCT
ertr-207	185	12	y.	y.	PROPN
ertr-207	185	13	s.	s.	PROPN
ertr-207	185	14	(	(	PUNCT
ertr-207	185	15	2012	2012	NUM
ertr-207	185	16	)	)	PUNCT
ertr-207	185	17	.	.	PUNCT
ertr-207	186	1	determinants	determinant	NOUN
ertr-207	186	2	of	of	ADP
ertr-207	186	3	customer	customer	NOUN
ertr-207	186	4	loyalty	loyalty	NOUN
ertr-207	186	5	and	and	CCONJ
ertr-207	186	6	purchasing	purchasing	NOUN
ertr-207	186	7	behavior	behavior	NOUN
ertr-207	186	8	for	for	ADP
ertr-207	186	9	full	full	ADJ
ertr-207	186	10	-	-	PUNCT
ertr-207	186	11	service	service	NOUN
ertr-207	186	12	and	and	CCONJ
ertr-207	186	13	limited	limited	ADJ
ertr-207	186	14	-	-	PUNCT
ertr-207	186	15	service	service	NOUN
ertr-207	186	16	hotels	hotel	NOUN
ertr-207	186	17	.	.	PUNCT
ertr-207	187	1	international	international	ADJ
ertr-207	187	2	journal	journal	PROPN
ertr-207	187	3	of	of	ADP
ertr-207	187	4	hospitality	hospitality	PROPN
ertr-207	187	5	management	management	NOUN
ertr-207	187	6	,	,	PUNCT
ertr-207	187	7	31(2	31(2	NUM
ertr-207	187	8	)	)	PUNCT
ertr-207	187	9	,	,	PUNCT
ertr-207	187	10	319	319	NUM
ertr-207	187	11	-	-	SYM
ertr-207	187	12	328	328	NUM
ertr-207	187	13	.	.	PUNCT
ertr-207	188	1	tian	tian	ADJ
ertr-207	188	2	-	-	PUNCT
ertr-207	188	3	cole	cole	PROPN
ertr-207	188	4	,	,	PUNCT
ertr-207	188	5	s.	s.	PROPN
ertr-207	188	6	,	,	PUNCT
ertr-207	188	7	&	&	CCONJ
ertr-207	188	8	cromption	cromption	PROPN
ertr-207	188	9	,	,	PUNCT
ertr-207	188	10	j.	j.	PROPN
ertr-207	188	11	(	(	PUNCT
ertr-207	188	12	2003	2003	NUM
ertr-207	188	13	)	)	PUNCT
ertr-207	188	14	.	.	PUNCT
ertr-207	189	1	a	a	DET
ertr-207	189	2	conceptualization	conceptualization	NOUN
ertr-207	189	3	of	of	ADP
ertr-207	189	4	the	the	DET
ertr-207	189	5	relationships	relationship	NOUN
ertr-207	189	6	between	between	ADP
ertr-207	189	7	service	service	NOUN
ertr-207	189	8	quality	quality	NOUN
ertr-207	189	9	and	and	CCONJ
ertr-207	189	10	visitor	visitor	NOUN
ertr-207	189	11	satisfaction	satisfaction	NOUN
ertr-207	189	12	,	,	PUNCT
ertr-207	189	13	and	and	CCONJ
ertr-207	189	14	their	their	PRON
ertr-207	189	15	links	link	NOUN
ertr-207	189	16	to	to	ADP
ertr-207	189	17	destination	destination	NOUN
ertr-207	189	18	selection	selection	NOUN
ertr-207	189	19	.	.	PUNCT
ertr-207	190	1	leisure	leisure	NOUN
ertr-207	190	2	studies	study	NOUN
ertr-207	190	3	,	,	PUNCT
ertr-207	190	4	22(1	22(1	NUM
ertr-207	190	5	)	)	PUNCT
ertr-207	190	6	,	,	PUNCT
ertr-207	190	7	65	65	NUM
ertr-207	190	8	-	-	SYM
ertr-207	190	9	80	80	NUM
ertr-207	190	10	.	.	PUNCT
ertr-207	191	1	torres	torre	NOUN
ertr-207	191	2	,	,	PUNCT
ertr-207	191	3	e.	e.	PROPN
ertr-207	191	4	n.	n.	PROPN
ertr-207	191	5	,	,	PUNCT
ertr-207	191	6	&	&	CCONJ
ertr-207	191	7	kline	kline	PROPN
ertr-207	191	8	,	,	PUNCT
ertr-207	191	9	s.	s.	PROPN
ertr-207	191	10	(	(	PUNCT
ertr-207	191	11	2006	2006	NUM
ertr-207	191	12	)	)	PUNCT
ertr-207	191	13	.	.	PUNCT
ertr-207	192	1	from	from	ADP
ertr-207	192	2	satisfaction	satisfaction	NOUN
ertr-207	192	3	to	to	ADP
ertr-207	192	4	delight	delight	NOUN
ertr-207	192	5	:	:	PUNCT
ertr-207	192	6	a	a	DET
ertr-207	192	7	model	model	NOUN
ertr-207	192	8	for	for	ADP
ertr-207	192	9	the	the	DET
ertr-207	192	10	hotel	hotel	NOUN
ertr-207	192	11	industry	industry	NOUN
ertr-207	192	12	.	.	PUNCT
ertr-207	193	1	international	international	ADJ
ertr-207	193	2	journal	journal	PROPN
ertr-207	193	3	of	of	ADP
ertr-207	193	4	contemporary	contemporary	PROPN
ertr-207	193	5	hospitality	hospitality	PROPN
ertr-207	193	6	management	management	NOUN
ertr-207	193	7	,	,	PUNCT
ertr-207	193	8	18(4	18(4	NUM
ertr-207	193	9	)	)	PUNCT
ertr-207	193	10	,	,	PUNCT
ertr-207	193	11	290	290	NUM
ertr-207	193	12	-	-	SYM
ertr-207	193	13	301	301	NUM
ertr-207	193	14	.	.	PUNCT
ertr-207	194	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-207	194	2	e	e	NOUN
ertr-207	194	3	-	-	NOUN
ertr-207	194	4	review	review	NOUN
ertr-207	194	5	of	of	ADP
ertr-207	194	6	tourism	tourism	NOUN
ertr-207	194	7	research	research	NOUN
ertr-207	194	8	(	(	PUNCT
ertr-207	194	9	ertr	ertr	NOUN
ertr-207	194	10	)	)	PUNCT
ertr-207	194	11	,	,	PUNCT
ertr-207	194	12	vol	vol	NOUN
ertr-207	194	13	.	.	PROPN
ertr-207	194	14	15	15	NUM
ertr-207	194	15	,	,	PUNCT
ertr-207	194	16	no	no	INTJ
ertr-207	194	17	.	.	NOUN
ertr-207	194	18	2	2	NUM
ertr-207	194	19	-	-	SYM
ertr-207	194	20	3	3	NUM
ertr-207	194	21	,	,	PUNCT
ertr-207	194	22	2018	2018	NUM
ertr-207	194	23	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-207	194	24	175	175	NUM
ertr-207	194	25	usta	usta	NOUN
ertr-207	194	26	,	,	PUNCT
ertr-207	194	27	m.	m.	NOUN
ertr-207	194	28	,	,	PUNCT
ertr-207	194	29	berezina	berezina	PROPN
ertr-207	194	30	,	,	PUNCT
ertr-207	194	31	k.	k.	PROPN
ertr-207	194	32	,	,	PUNCT
ertr-207	194	33	&	&	CCONJ
ertr-207	194	34	cobanoglu	cobanoglu	PROPN
ertr-207	194	35	,	,	PUNCT
ertr-207	194	36	c.	c.	NOUN
ertr-207	194	37	(	(	PUNCT
ertr-207	194	38	2011	2011	NUM
ertr-207	194	39	)	)	PUNCT
ertr-207	194	40	.	.	PUNCT
ertr-207	195	1	the	the	DET
ertr-207	195	2	impact	impact	NOUN
ertr-207	195	3	of	of	ADP
ertr-207	195	4	hotel	hotel	NOUN
ertr-207	195	5	attributes	attribute	VERB
ertr-207	195	6	’	'	PUNCT
ertr-207	195	7	satisfaction	satisfaction	NOUN
ertr-207	195	8	on	on	ADP
ertr-207	195	9	overall	overall	ADJ
ertr-207	195	10	guest	guest	NOUN
ertr-207	195	11	satisfaction	satisfaction	NOUN
ertr-207	195	12	.	.	PUNCT
ertr-207	196	1	wilson	wilson	PROPN
ertr-207	196	2	,	,	PUNCT
ertr-207	196	3	a.	a.	PROPN
ertr-207	196	4	,	,	PUNCT
ertr-207	196	5	zeithaml	zeithaml	PROPN
ertr-207	196	6	,	,	PUNCT
ertr-207	196	7	v.	v.	NOUN
ertr-207	196	8	,	,	PUNCT
ertr-207	196	9	bitner	bitner	NOUN
ertr-207	196	10	,	,	PUNCT
ertr-207	196	11	m.	m.	NOUN
ertr-207	196	12	j.	j.	PROPN
ertr-207	196	13	,	,	PUNCT
ertr-207	196	14	&	&	CCONJ
ertr-207	196	15	gremler	gremler	PROPN
ertr-207	196	16	,	,	PUNCT
ertr-207	196	17	d.	d.	PROPN
ertr-207	196	18	(	(	PUNCT
ertr-207	196	19	2016	2016	NUM
ertr-207	196	20	)	)	PUNCT
ertr-207	196	21	.	.	PUNCT
ertr-207	197	1	services	service	NOUN
ertr-207	197	2	marketing	marketing	NOUN
ertr-207	197	3	:	:	PUNCT
ertr-207	197	4	integrating	integrate	VERB
ertr-207	197	5	customer	customer	NOUN
ertr-207	197	6	focus	focus	VERB
ertr-207	197	7	across	across	ADP
ertr-207	197	8	the	the	DET
ertr-207	197	9	firm	firm	NOUN
ertr-207	197	10	mcgraw	mcgraw	PROPN
ertr-207	197	11	hill	hill	PROPN
ertr-207	197	12	.	.	PUNCT
ertr-207	198	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN