id	sid	tid	token	lemma	pos
ertr-323	1	1	paper_1_2_5	paper_1_2_5	PUNCT
ertr-323	2	1	e	e	X
ertr-323	2	2	-	-	NOUN
ertr-323	2	3	review	review	NOUN
ertr-323	2	4	of	of	ADP
ertr-323	2	5	tourism	tourism	NOUN
ertr-323	2	6	research	research	NOUN
ertr-323	2	7	(	(	PUNCT
ertr-323	2	8	ertr	ertr	NOUN
ertr-323	2	9	)	)	PUNCT
ertr-323	2	10	,	,	PUNCT
ertr-323	2	11	vol	vol	NOUN
ertr-323	2	12	.	.	PROPN
ertr-323	3	1	16	16	NUM
ertr-323	3	2	,	,	PUNCT
ertr-323	3	3	no	no	INTJ
ertr-323	3	4	.	.	PUNCT
ertr-323	4	1	2/3	2/3	NUM
ertr-323	4	2	,	,	PUNCT
ertr-323	4	3	2019	2019	NUM
ertr-323	4	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	4	5	105	105	NUM
ertr-323	4	6	elizabeth	elizabeth	PROPN
ertr-323	4	7	ashcroft	ashcroft	PROPN
ertr-323	4	8	university	university	PROPN
ertr-323	4	9	of	of	ADP
ertr-323	4	10	surrey	surrey	PROPN
ertr-323	4	11	aarni	aarni	PROPN
ertr-323	4	12	tuomi	tuomi	PROPN
ertr-323	4	13	university	university	PROPN
ertr-323	4	14	of	of	ADP
ertr-323	4	15	surrey	surrey	PROPN
ertr-323	4	16	mingsheng	mingsheng	PROPN
ertr-323	4	17	wang	wang	PROPN
ertr-323	4	18	sun	sun	PROPN
ertr-323	4	19	yat	yat	PROPN
ertr-323	4	20	-	-	PUNCT
ertr-323	4	21	sen	sen	PROPN
ertr-323	4	22	university	university	PROPN
ertr-323	4	23	david	david	PROPN
ertr-323	4	24	solnet	solnet	PROPN
ertr-323	4	25	the	the	DET
ertr-323	4	26	university	university	PROPN
ertr-323	4	27	of	of	ADP
ertr-323	4	28	queensland	queensland	PROPN
ertr-323	4	29	resistance	resistance	NOUN
ertr-323	4	30	to	to	ADP
ertr-323	4	31	the	the	DET
ertr-323	4	32	adoption	adoption	NOUN
ertr-323	4	33	of	of	ADP
ertr-323	4	34	icts	ict	NOUN
ertr-323	4	35	in	in	ADP
ertr-323	4	36	independent	independent	ADJ
ertr-323	4	37	restaurants	restaurant	NOUN
ertr-323	4	38	:	:	PUNCT
ertr-323	4	39	insights	insight	NOUN
ertr-323	4	40	from	from	ADP
ertr-323	4	41	china	china	PROPN
ertr-323	4	42	&	&	CCONJ
ertr-323	4	43	the	the	DET
ertr-323	4	44	uk	uk	PROPN
ertr-323	4	45	organisations	organisation	NOUN
ertr-323	4	46	are	be	AUX
ertr-323	4	47	increasingly	increasingly	ADV
ertr-323	4	48	employing	employ	VERB
ertr-323	4	49	innovative	innovative	ADJ
ertr-323	4	50	information	information	NOUN
ertr-323	4	51	communications	communication	NOUN
ertr-323	4	52	technology	technology	NOUN
ertr-323	4	53	(	(	PUNCT
ertr-323	4	54	ict	ict	PROPN
ertr-323	4	55	)	)	PUNCT
ertr-323	4	56	solutions	solution	NOUN
ertr-323	4	57	to	to	PART
ertr-323	4	58	drive	drive	VERB
ertr-323	4	59	growth	growth	NOUN
ertr-323	4	60	and	and	CCONJ
ertr-323	4	61	create	create	VERB
ertr-323	4	62	value	value	NOUN
ertr-323	4	63	.	.	PUNCT
ertr-323	5	1	yet	yet	CCONJ
ertr-323	5	2	the	the	DET
ertr-323	5	3	uptake	uptake	NOUN
ertr-323	5	4	of	of	ADP
ertr-323	5	5	such	such	ADJ
ertr-323	5	6	tools	tool	NOUN
ertr-323	5	7	does	do	AUX
ertr-323	5	8	not	not	PART
ertr-323	5	9	seem	seem	VERB
ertr-323	5	10	to	to	PART
ertr-323	5	11	be	be	AUX
ertr-323	5	12	as	as	ADV
ertr-323	5	13	widespread	widespread	ADJ
ertr-323	5	14	in	in	ADP
ertr-323	5	15	hospitality	hospitality	NOUN
ertr-323	5	16	and	and	CCONJ
ertr-323	5	17	tourism	tourism	NOUN
ertr-323	5	18	as	as	SCONJ
ertr-323	5	19	might	might	AUX
ertr-323	5	20	be	be	AUX
ertr-323	5	21	expected	expect	VERB
ertr-323	5	22	.	.	PUNCT
ertr-323	6	1	this	this	PRON
ertr-323	6	2	appears	appear	VERB
ertr-323	6	3	to	to	PART
ertr-323	6	4	be	be	AUX
ertr-323	6	5	particularly	particularly	ADV
ertr-323	6	6	the	the	DET
ertr-323	6	7	case	case	NOUN
ertr-323	6	8	for	for	ADP
ertr-323	6	9	independent	independent	ADJ
ertr-323	6	10	restaurants	restaurant	NOUN
ertr-323	6	11	.	.	PUNCT
ertr-323	7	1	in	in	ADP
ertr-323	7	2	a	a	DET
ertr-323	7	3	fiercely	fiercely	ADV
ertr-323	7	4	competitive	competitive	ADJ
ertr-323	7	5	operating	operating	NOUN
ertr-323	7	6	landscape	landscape	NOUN
ertr-323	7	7	,	,	PUNCT
ertr-323	7	8	it	it	PRON
ertr-323	7	9	is	be	AUX
ertr-323	7	10	vital	vital	ADJ
ertr-323	7	11	to	to	PART
ertr-323	7	12	understand	understand	VERB
ertr-323	7	13	the	the	DET
ertr-323	7	14	reasons	reason	NOUN
ertr-323	7	15	for	for	ADP
ertr-323	7	16	low	low	ADJ
ertr-323	7	17	rates	rate	NOUN
ertr-323	7	18	of	of	ADP
ertr-323	7	19	innovation	innovation	NOUN
ertr-323	7	20	adoption	adoption	NOUN
ertr-323	7	21	.	.	PUNCT
ertr-323	8	1	through	through	ADP
ertr-323	8	2	the	the	DET
ertr-323	8	3	conceptual	conceptual	ADJ
ertr-323	8	4	lens	lens	NOUN
ertr-323	8	5	of	of	ADP
ertr-323	8	6	the	the	DET
ertr-323	8	7	unified	unified	ADJ
ertr-323	8	8	theory	theory	NOUN
ertr-323	8	9	of	of	ADP
ertr-323	8	10	acceptance	acceptance	NOUN
ertr-323	8	11	and	and	CCONJ
ertr-323	8	12	use	use	NOUN
ertr-323	8	13	of	of	ADP
ertr-323	8	14	technology	technology	NOUN
ertr-323	8	15	(	(	PUNCT
ertr-323	8	16	utaut	utaut	NOUN
ertr-323	8	17	)	)	PUNCT
ertr-323	8	18	,	,	PUNCT
ertr-323	8	19	this	this	DET
ertr-323	8	20	research	research	NOUN
ertr-323	8	21	asks	ask	VERB
ertr-323	8	22	if	if	SCONJ
ertr-323	8	23	resistance	resistance	NOUN
ertr-323	8	24	to	to	ADP
ertr-323	8	25	technological	technological	ADJ
ertr-323	8	26	innovation	innovation	NOUN
ertr-323	8	27	is	be	AUX
ertr-323	8	28	a	a	DET
ertr-323	8	29	problem	problem	NOUN
ertr-323	8	30	,	,	PUNCT
ertr-323	8	31	identifies	identify	VERB
ertr-323	8	32	the	the	DET
ertr-323	8	33	factors	factor	NOUN
ertr-323	8	34	for	for	ADP
ertr-323	8	35	this	this	PRON
ertr-323	8	36	,	,	PUNCT
ertr-323	8	37	and	and	CCONJ
ertr-323	8	38	considers	consider	VERB
ertr-323	8	39	the	the	DET
ertr-323	8	40	differences	difference	NOUN
ertr-323	8	41	between	between	ADP
ertr-323	8	42	the	the	DET
ertr-323	8	43	chinese	chinese	ADJ
ertr-323	8	44	and	and	CCONJ
ertr-323	8	45	uk	uk	PROPN
ertr-323	8	46	sectors	sector	NOUN
ertr-323	8	47	.	.	PUNCT
ertr-323	9	1	initial	initial	ADJ
ertr-323	9	2	findings	finding	NOUN
ertr-323	9	3	suggest	suggest	VERB
ertr-323	9	4	that	that	SCONJ
ertr-323	9	5	while	while	SCONJ
ertr-323	9	6	cost	cost	NOUN
ertr-323	9	7	,	,	PUNCT
ertr-323	9	8	language	language	NOUN
ertr-323	9	9	,	,	PUNCT
ertr-323	9	10	a	a	DET
ertr-323	9	11	desire	desire	NOUN
ertr-323	9	12	to	to	PART
ertr-323	9	13	retain	retain	VERB
ertr-323	9	14	human	human	ADJ
ertr-323	9	15	interaction	interaction	NOUN
ertr-323	9	16	in	in	ADP
ertr-323	9	17	the	the	DET
ertr-323	9	18	service	service	NOUN
ertr-323	9	19	experience	experience	NOUN
ertr-323	9	20	,	,	PUNCT
ertr-323	9	21	and	and	CCONJ
ertr-323	9	22	the	the	DET
ertr-323	9	23	physical	physical	ADJ
ertr-323	9	24	constraints	constraint	NOUN
ertr-323	9	25	of	of	ADP
ertr-323	9	26	small	small	ADJ
ertr-323	9	27	premises	premise	NOUN
ertr-323	9	28	all	all	PRON
ertr-323	9	29	contribute	contribute	VERB
ertr-323	9	30	to	to	ADP
ertr-323	9	31	a	a	DET
ertr-323	9	32	reluctance	reluctance	NOUN
ertr-323	9	33	to	to	PART
ertr-323	9	34	adopt	adopt	VERB
ertr-323	9	35	icts	ict	NOUN
ertr-323	9	36	,	,	PUNCT
ertr-323	9	37	managers	manager	NOUN
ertr-323	9	38	do	do	AUX
ertr-323	9	39	feel	feel	VERB
ertr-323	9	40	pressure	pressure	NOUN
ertr-323	9	41	to	to	PART
ertr-323	9	42	keep	keep	VERB
ertr-323	9	43	up	up	ADP
ertr-323	9	44	with	with	ADP
ertr-323	9	45	the	the	DET
ertr-323	9	46	rapidly	rapidly	ADV
ertr-323	9	47	evolving	evolve	VERB
ertr-323	9	48	demands	demand	NOUN
ertr-323	9	49	of	of	ADP
ertr-323	9	50	increasingly	increasingly	ADV
ertr-323	9	51	“	"	PUNCT
ertr-323	9	52	wired	wire	VERB
ertr-323	9	53	”	"	PUNCT
ertr-323	9	54	societies	society	NOUN
ertr-323	9	55	.	.	PUNCT
ertr-323	10	1	these	these	DET
ertr-323	10	2	findings	finding	NOUN
ertr-323	10	3	highlight	highlight	VERB
ertr-323	10	4	the	the	DET
ertr-323	10	5	need	need	NOUN
ertr-323	10	6	for	for	ADP
ertr-323	10	7	further	further	ADJ
ertr-323	10	8	research	research	NOUN
ertr-323	10	9	in	in	ADP
ertr-323	10	10	this	this	DET
ertr-323	10	11	area	area	NOUN
ertr-323	10	12	.	.	PUNCT
ertr-323	11	1	key	key	ADJ
ertr-323	11	2	words	word	NOUN
ertr-323	11	3	:	:	PUNCT
ertr-323	11	4	ict	ict	PROPN
ertr-323	11	5	,	,	PUNCT
ertr-323	11	6	independent	independent	ADJ
ertr-323	11	7	restaurants	restaurant	NOUN
ertr-323	11	8	,	,	PUNCT
ertr-323	11	9	utaut	utaut	NOUN
ertr-323	11	10	,	,	PUNCT
ertr-323	11	11	resistance	resistance	NOUN
ertr-323	11	12	to	to	PART
ertr-323	11	13	change	change	VERB
ertr-323	11	14	,	,	PUNCT
ertr-323	11	15	service	service	NOUN
ertr-323	11	16	innovation	innovation	NOUN
ertr-323	11	17	.	.	PUNCT
ertr-323	12	1	elizabeth	elizabeth	PROPN
ertr-323	12	2	ashcroft	ashcroft	PROPN
ertr-323	12	3	school	school	PROPN
ertr-323	12	4	of	of	ADP
ertr-323	12	5	hospitality	hospitality	NOUN
ertr-323	12	6	and	and	CCONJ
ertr-323	12	7	tourism	tourism	NOUN
ertr-323	12	8	management	management	NOUN
ertr-323	12	9	university	university	PROPN
ertr-323	12	10	of	of	ADP
ertr-323	12	11	surrey	surrey	PROPN
ertr-323	12	12	guildford	guildford	PROPN
ertr-323	12	13	gu2	gu2	PROPN
ertr-323	12	14	7xh	7xh	PROPN
ertr-323	12	15	united	united	PROPN
ertr-323	12	16	kingdom	kingdom	PROPN
ertr-323	12	17	phone	phone	NOUN
ertr-323	12	18	:	:	PUNCT
ertr-323	13	1	[	[	X
ertr-323	13	2	44	44	NUM
ertr-323	13	3	]	]	SYM
ertr-323	13	4	7901710845	7901710845	NUM
ertr-323	13	5	email	email	NOUN
ertr-323	13	6	:	:	PUNCT
ertr-323	13	7	e.ashcroft@surrey.ac.uk	e.ashcroft@surrey.ac.uk	ADJ
ertr-323	13	8	aarni	aarni	NOUN
ertr-323	13	9	tuomi	tuomi	PROPN
ertr-323	13	10	school	school	NOUN
ertr-323	13	11	of	of	ADP
ertr-323	13	12	hospitality	hospitality	NOUN
ertr-323	13	13	and	and	CCONJ
ertr-323	13	14	tourism	tourism	NOUN
ertr-323	13	15	management	management	NOUN
ertr-323	13	16	university	university	PROPN
ertr-323	13	17	of	of	ADP
ertr-323	13	18	surrey	surrey	PROPN
ertr-323	13	19	guildford	guildford	PROPN
ertr-323	13	20	gu2	gu2	PROPN
ertr-323	13	21	7xh	7xh	PROPN
ertr-323	13	22	united	united	PROPN
ertr-323	13	23	kingdom	kingdom	PROPN
ertr-323	13	24	phone	phone	NOUN
ertr-323	13	25	:	:	PUNCT
ertr-323	14	1	[	[	X
ertr-323	14	2	44	44	NUM
ertr-323	14	3	]	]	SYM
ertr-323	14	4	7479187586	7479187586	NUM
ertr-323	14	5	email	email	NOUN
ertr-323	14	6	:	:	PUNCT
ertr-323	14	7	a.tuomi@surrey.ac.uk	a.tuomi@surrey.ac.uk	ADJ
ertr-323	14	8	e	e	X
ertr-323	14	9	-	-	NOUN
ertr-323	14	10	review	review	NOUN
ertr-323	14	11	of	of	ADP
ertr-323	14	12	tourism	tourism	NOUN
ertr-323	14	13	research	research	NOUN
ertr-323	14	14	(	(	PUNCT
ertr-323	14	15	ertr	ertr	NOUN
ertr-323	14	16	)	)	PUNCT
ertr-323	14	17	,	,	PUNCT
ertr-323	14	18	vol	vol	NOUN
ertr-323	14	19	.	.	PROPN
ertr-323	14	20	16	16	NUM
ertr-323	14	21	,	,	PUNCT
ertr-323	14	22	no	no	INTJ
ertr-323	14	23	.	.	PUNCT
ertr-323	14	24	2/3	2/3	NUM
ertr-323	14	25	,	,	PUNCT
ertr-323	14	26	2019	2019	NUM
ertr-323	14	27	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	14	28	106	106	NUM
ertr-323	14	29	mingsheng	mingsheng	PROPN
ertr-323	14	30	wang	wang	PROPN
ertr-323	14	31	school	school	PROPN
ertr-323	14	32	of	of	ADP
ertr-323	14	33	tourism	tourism	NOUN
ertr-323	14	34	management	management	PROPN
ertr-323	14	35	sun	sun	PROPN
ertr-323	14	36	yat	yat	PROPN
ertr-323	14	37	-	-	PUNCT
ertr-323	14	38	sen	sen	PROPN
ertr-323	14	39	university	university	PROPN
ertr-323	14	40	xiangzhou	xiangzhou	PROPN
ertr-323	14	41	district	district	NOUN
ertr-323	14	42	zhuhai	zhuhai	PROPN
ertr-323	14	43	519082	519082	NUM
ertr-323	14	44	china	china	PROPN
ertr-323	14	45	email	email	NOUN
ertr-323	14	46	:	:	PUNCT
ertr-323	14	47	tdssh@126.com	tdssh@126.com	PROPN
ertr-323	14	48	david	david	PROPN
ertr-323	14	49	solnet	solnet	PROPN
ertr-323	14	50	uq	uq	PROPN
ertr-323	14	51	business	business	PROPN
ertr-323	14	52	school	school	PROPN
ertr-323	14	53	the	the	DET
ertr-323	14	54	university	university	PROPN
ertr-323	14	55	of	of	ADP
ertr-323	14	56	queensland	queensland	PROPN
ertr-323	14	57	brisbane	brisbane	PROPN
ertr-323	14	58	qld	qld	PROPN
ertr-323	14	59	4072	4072	PROPN
ertr-323	14	60	australia	australia	PROPN
ertr-323	14	61	email	email	NOUN
ertr-323	14	62	:	:	PUNCT
ertr-323	14	63	david.solnet@uq.edu.au	david.solnet@uq.edu.au	PROPN
ertr-323	14	64	e	e	PROPN
ertr-323	14	65	-	-	NOUN
ertr-323	14	66	review	review	NOUN
ertr-323	14	67	of	of	ADP
ertr-323	14	68	tourism	tourism	NOUN
ertr-323	14	69	research	research	NOUN
ertr-323	14	70	(	(	PUNCT
ertr-323	14	71	ertr	ertr	NOUN
ertr-323	14	72	)	)	PUNCT
ertr-323	14	73	,	,	PUNCT
ertr-323	14	74	vol	vol	NOUN
ertr-323	14	75	.	.	PROPN
ertr-323	14	76	16	16	NUM
ertr-323	14	77	,	,	PUNCT
ertr-323	14	78	no	no	INTJ
ertr-323	14	79	.	.	PUNCT
ertr-323	14	80	2/3	2/3	NUM
ertr-323	14	81	,	,	PUNCT
ertr-323	14	82	2019	2019	NUM
ertr-323	14	83	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	14	84	107	107	NUM
ertr-323	14	85	introduction	introduction	NOUN
ertr-323	14	86	hjalager	hjalager	NOUN
ertr-323	14	87	(	(	PUNCT
ertr-323	14	88	2010	2010	NUM
ertr-323	14	89	)	)	PUNCT
ertr-323	14	90	defines	define	VERB
ertr-323	14	91	the	the	DET
ertr-323	14	92	scope	scope	NOUN
ertr-323	14	93	of	of	ADP
ertr-323	14	94	innovation	innovation	NOUN
ertr-323	14	95	in	in	ADP
ertr-323	14	96	hospitality	hospitality	NOUN
ertr-323	14	97	as	as	ADP
ertr-323	14	98	including	include	VERB
ertr-323	14	99	new	new	ADJ
ertr-323	14	100	products	product	NOUN
ertr-323	14	101	,	,	PUNCT
ertr-323	14	102	services	service	NOUN
ertr-323	14	103	or	or	CCONJ
ertr-323	14	104	processes	process	NOUN
ertr-323	14	105	,	,	PUNCT
ertr-323	14	106	as	as	ADV
ertr-323	14	107	well	well	ADV
ertr-323	14	108	as	as	ADP
ertr-323	14	109	new	new	ADJ
ertr-323	14	110	management	management	NOUN
ertr-323	14	111	,	,	PUNCT
ertr-323	14	112	marketing	marketing	NOUN
ertr-323	14	113	or	or	CCONJ
ertr-323	14	114	institutional	institutional	ADJ
ertr-323	14	115	practices	practice	NOUN
ertr-323	14	116	.	.	PUNCT
ertr-323	15	1	forward	forward	ADV
ertr-323	15	2	-	-	PUNCT
ertr-323	15	3	looking	look	VERB
ertr-323	15	4	restauranteurs	restauranteur	NOUN
ertr-323	15	5	are	be	AUX
ertr-323	15	6	increasingly	increasingly	ADV
ertr-323	15	7	turning	turn	VERB
ertr-323	15	8	to	to	ADP
ertr-323	15	9	ict	ict	NOUN
ertr-323	15	10	innovation	innovation	NOUN
ertr-323	15	11	in	in	ADP
ertr-323	15	12	particular	particular	ADJ
ertr-323	15	13	to	to	PART
ertr-323	15	14	manage	manage	VERB
ertr-323	15	15	their	their	PRON
ertr-323	15	16	bookings	booking	NOUN
ertr-323	15	17	,	,	PUNCT
ertr-323	15	18	orders	order	NOUN
ertr-323	15	19	,	,	PUNCT
ertr-323	15	20	and	and	CCONJ
ertr-323	15	21	payments	payment	NOUN
ertr-323	15	22	,	,	PUNCT
ertr-323	15	23	as	as	ADV
ertr-323	15	24	well	well	ADV
ertr-323	15	25	as	as	ADP
ertr-323	15	26	to	to	PART
ertr-323	15	27	handle	handle	VERB
ertr-323	15	28	customer	customer	NOUN
ertr-323	15	29	relations	relation	NOUN
ertr-323	15	30	or	or	CCONJ
ertr-323	15	31	optimize	optimize	VERB
ertr-323	15	32	their	their	PRON
ertr-323	15	33	stockand	stockand	NOUN
ertr-323	15	34	staff	staff	NOUN
ertr-323	15	35	rotation	rotation	NOUN
ertr-323	15	36	(	(	PUNCT
ertr-323	15	37	davis	davis	PROPN
ertr-323	15	38	,	,	PUNCT
ertr-323	15	39	lockwood	lockwood	PROPN
ertr-323	15	40	,	,	PUNCT
ertr-323	15	41	alcott	alcott	PROPN
ertr-323	15	42	,	,	PUNCT
ertr-323	15	43	&	&	CCONJ
ertr-323	15	44	pantelidis	pantelidi	NOUN
ertr-323	15	45	2018	2018	NUM
ertr-323	15	46	)	)	PUNCT
ertr-323	15	47	.	.	PUNCT
ertr-323	16	1	however	however	ADV
ertr-323	16	2	,	,	PUNCT
ertr-323	16	3	despite	despite	SCONJ
ertr-323	16	4	these	these	DET
ertr-323	16	5	developments	development	NOUN
ertr-323	16	6	,	,	PUNCT
ertr-323	16	7	bilgihan	bilgihan	ADV
ertr-323	16	8	and	and	CCONJ
ertr-323	16	9	nejad	nejad	PROPN
ertr-323	16	10	(	(	PUNCT
ertr-323	16	11	2015	2015	NUM
ertr-323	16	12	)	)	PUNCT
ertr-323	16	13	note	note	VERB
ertr-323	16	14	that	that	SCONJ
ertr-323	16	15	many	many	ADJ
ertr-323	16	16	hospitality	hospitality	NOUN
ertr-323	16	17	businesses	business	NOUN
ertr-323	16	18	still	still	ADV
ertr-323	16	19	fail	fail	VERB
ertr-323	16	20	to	to	PART
ertr-323	16	21	make	make	VERB
ertr-323	16	22	the	the	DET
ertr-323	16	23	most	most	ADJ
ertr-323	16	24	of	of	ADP
ertr-323	16	25	available	available	ADJ
ertr-323	16	26	technology	technology	NOUN
ertr-323	16	27	.	.	PUNCT
ertr-323	17	1	this	this	DET
ertr-323	17	2	study	study	NOUN
ertr-323	17	3	explores	explore	VERB
ertr-323	17	4	the	the	DET
ertr-323	17	5	reasons	reason	NOUN
ertr-323	17	6	behind	behind	ADP
ertr-323	17	7	the	the	DET
ertr-323	17	8	reluctance	reluctance	NOUN
ertr-323	17	9	to	to	PART
ertr-323	17	10	adopt	adopt	VERB
ertr-323	17	11	ict	ict	PROPN
ertr-323	17	12	solutions	solution	NOUN
ertr-323	17	13	within	within	ADP
ertr-323	17	14	the	the	DET
ertr-323	17	15	specific	specific	ADJ
ertr-323	17	16	context	context	NOUN
ertr-323	17	17	of	of	ADP
ertr-323	17	18	independent	independent	ADJ
ertr-323	17	19	restaurants	restaurant	NOUN
ertr-323	17	20	.	.	PUNCT
ertr-323	18	1	while	while	SCONJ
ertr-323	18	2	ict	ict	PROPN
ertr-323	18	3	innovation	innovation	NOUN
ertr-323	18	4	resistance	resistance	NOUN
ertr-323	18	5	literature	literature	PROPN
ertr-323	18	6	often	often	ADV
ertr-323	18	7	tends	tend	VERB
ertr-323	18	8	to	to	PART
ertr-323	18	9	adopt	adopt	VERB
ertr-323	18	10	a	a	DET
ertr-323	18	11	customer	customer	NOUN
ertr-323	18	12	,	,	PUNCT
ertr-323	18	13	employee	employee	NOUN
ertr-323	18	14	,	,	PUNCT
ertr-323	18	15	or	or	CCONJ
ertr-323	18	16	organisational	organisational	ADJ
ertr-323	18	17	focus	focus	NOUN
ertr-323	18	18	(	(	PUNCT
ertr-323	18	19	makkonen	makkonen	PROPN
ertr-323	18	20	,	,	PUNCT
ertr-323	18	21	johnston	johnston	PROPN
ertr-323	18	22	,	,	PUNCT
ertr-323	18	23	&	&	CCONJ
ertr-323	18	24	javalgi	javalgi	ADP
ertr-323	18	25	2016	2016	NUM
ertr-323	18	26	)	)	PUNCT
ertr-323	18	27	,	,	PUNCT
ertr-323	18	28	this	this	DET
ertr-323	18	29	study	study	NOUN
ertr-323	18	30	attempts	attempt	VERB
ertr-323	18	31	to	to	PART
ertr-323	18	32	close	close	VERB
ertr-323	18	33	the	the	DET
ertr-323	18	34	loop	loop	NOUN
ertr-323	18	35	by	by	ADP
ertr-323	18	36	considering	consider	VERB
ertr-323	18	37	managers	manager	NOUN
ertr-323	18	38	’	'	PUNCT
ertr-323	18	39	views	view	NOUN
ertr-323	18	40	on	on	ADP
ertr-323	18	41	innovation	innovation	NOUN
ertr-323	18	42	resistance	resistance	NOUN
ertr-323	18	43	.	.	PUNCT
ertr-323	19	1	further	far	ADV
ertr-323	19	2	,	,	PUNCT
ertr-323	19	3	research	research	NOUN
ertr-323	19	4	has	have	AUX
ertr-323	19	5	found	find	VERB
ertr-323	19	6	that	that	SCONJ
ertr-323	19	7	openness	openness	NOUN
ertr-323	19	8	towards	towards	ADP
ertr-323	19	9	innovation	innovation	NOUN
ertr-323	19	10	might	might	AUX
ertr-323	19	11	differ	differ	VERB
ertr-323	19	12	between	between	ADP
ertr-323	19	13	countries	country	NOUN
ertr-323	19	14	(	(	PUNCT
ertr-323	19	15	global	global	ADJ
ertr-323	19	16	innovation	innovation	NOUN
ertr-323	19	17	index	index	NOUN
ertr-323	19	18	2018	2018	NUM
ertr-323	19	19	)	)	PUNCT
ertr-323	19	20	.	.	PUNCT
ertr-323	20	1	this	this	DET
ertr-323	20	2	study	study	NOUN
ertr-323	20	3	makes	make	VERB
ertr-323	20	4	a	a	DET
ertr-323	20	5	further	further	ADJ
ertr-323	20	6	contribution	contribution	NOUN
ertr-323	20	7	by	by	ADP
ertr-323	20	8	considering	consider	VERB
ertr-323	20	9	resistance	resistance	NOUN
ertr-323	20	10	factors	factor	NOUN
ertr-323	20	11	in	in	ADP
ertr-323	20	12	two	two	NUM
ertr-323	20	13	different	different	ADJ
ertr-323	20	14	cultural	cultural	ADJ
ertr-323	20	15	and	and	CCONJ
ertr-323	20	16	geographic	geographic	ADJ
ertr-323	20	17	contexts	contexts	NOUN
ertr-323	20	18	:	:	PUNCT
ertr-323	20	19	the	the	DET
ertr-323	20	20	western	western	ADJ
ertr-323	20	21	(	(	PUNCT
ertr-323	20	22	london	london	PROPN
ertr-323	20	23	,	,	PUNCT
ertr-323	20	24	uk	uk	PROPN
ertr-323	20	25	)	)	PUNCT
ertr-323	20	26	and	and	CCONJ
ertr-323	20	27	the	the	DET
ertr-323	20	28	non	non	ADJ
ertr-323	20	29	-	-	ADJ
ertr-323	20	30	western	western	ADJ
ertr-323	20	31	(	(	PUNCT
ertr-323	20	32	guangzhou	guangzhou	PROPN
ertr-323	20	33	,	,	PUNCT
ertr-323	20	34	china	china	PROPN
ertr-323	20	35	)	)	PUNCT
ertr-323	20	36	.	.	PUNCT
ertr-323	21	1	independent	independent	ADJ
ertr-323	21	2	restaurants	restaurant	NOUN
ertr-323	21	3	in	in	ADP
ertr-323	21	4	china	china	PROPN
ertr-323	21	5	&	&	CCONJ
ertr-323	21	6	the	the	DET
ertr-323	21	7	uk	uk	PROPN
ertr-323	21	8	despite	despite	SCONJ
ertr-323	21	9	the	the	DET
ertr-323	21	10	rising	rise	VERB
ertr-323	21	11	prominence	prominence	NOUN
ertr-323	21	12	of	of	ADP
ertr-323	21	13	multinational	multinational	ADJ
ertr-323	21	14	restaurant	restaurant	NOUN
ertr-323	21	15	chains	chain	NOUN
ertr-323	21	16	,	,	PUNCT
ertr-323	21	17	privately	privately	ADV
ertr-323	21	18	owned	own	VERB
ertr-323	21	19	and	and	CCONJ
ertr-323	21	20	operated	operate	VERB
ertr-323	21	21	smalland	smalland	NOUN
ertr-323	21	22	medium	medium	ADJ
ertr-323	21	23	-	-	PUNCT
ertr-323	21	24	sized	sized	ADJ
ertr-323	21	25	enterprises	enterprise	NOUN
ertr-323	21	26	(	(	PUNCT
ertr-323	21	27	smes	sme	NOUN
ertr-323	21	28	)	)	PUNCT
ertr-323	21	29	still	still	ADV
ertr-323	21	30	comprise	comprise	VERB
ertr-323	21	31	the	the	DET
ertr-323	21	32	bulk	bulk	NOUN
ertr-323	21	33	of	of	ADP
ertr-323	21	34	the	the	DET
ertr-323	21	35	hospitality	hospitality	NOUN
ertr-323	21	36	industry	industry	NOUN
ertr-323	21	37	in	in	ADP
ertr-323	21	38	most	most	ADJ
ertr-323	21	39	countries	country	NOUN
ertr-323	21	40	(	(	PUNCT
ertr-323	21	41	davis	davis	PROPN
ertr-323	21	42	et	et	PROPN
ertr-323	21	43	al	al	PROPN
ertr-323	21	44	.	.	PROPN
ertr-323	21	45	2018	2018	NUM
ertr-323	21	46	)	)	PUNCT
ertr-323	21	47	.	.	PUNCT
ertr-323	22	1	for	for	ADP
ertr-323	22	2	example	example	NOUN
ertr-323	22	3	,	,	PUNCT
ertr-323	22	4	in	in	ADP
ertr-323	22	5	2017	2017	NUM
ertr-323	22	6	there	there	PRON
ertr-323	22	7	were	be	VERB
ertr-323	22	8	more	more	ADJ
ertr-323	22	9	than	than	ADP
ertr-323	22	10	118,740	118,740	NUM
ertr-323	22	11	independent	independent	ADJ
ertr-323	22	12	restaurants	restaurant	NOUN
ertr-323	22	13	in	in	ADP
ertr-323	22	14	the	the	DET
ertr-323	22	15	uk	uk	PROPN
ertr-323	22	16	,	,	PUNCT
ertr-323	22	17	representing	represent	VERB
ertr-323	22	18	over	over	ADP
ertr-323	22	19	71	71	NUM
ertr-323	22	20	%	%	NOUN
ertr-323	22	21	of	of	ADP
ertr-323	22	22	the	the	DET
ertr-323	22	23	overall	overall	ADJ
ertr-323	22	24	consumer	consumer	NOUN
ertr-323	22	25	foodservice	foodservice	NOUN
ertr-323	22	26	market	market	NOUN
ertr-323	22	27	(	(	PUNCT
ertr-323	22	28	euromonitor	euromonitor	NOUN
ertr-323	22	29	2018a	2018a	NUM
ertr-323	22	30	)	)	PUNCT
ertr-323	22	31	.	.	PUNCT
ertr-323	23	1	the	the	DET
ertr-323	23	2	situation	situation	NOUN
ertr-323	23	3	was	be	AUX
ertr-323	23	4	even	even	ADV
ertr-323	23	5	more	more	ADV
ertr-323	23	6	polarized	polarized	ADJ
ertr-323	23	7	in	in	ADP
ertr-323	23	8	china	china	PROPN
ertr-323	23	9	,	,	PUNCT
ertr-323	23	10	where	where	SCONJ
ertr-323	23	11	independent	independent	ADJ
ertr-323	23	12	restaurants	restaurant	NOUN
ertr-323	23	13	dominated	dominate	VERB
ertr-323	23	14	the	the	DET
ertr-323	23	15	market	market	NOUN
ertr-323	23	16	with	with	ADP
ertr-323	23	17	an	an	DET
ertr-323	23	18	approximate	approximate	ADJ
ertr-323	23	19	98	98	NUM
ertr-323	23	20	%	%	NOUN
ertr-323	23	21	share	share	NOUN
ertr-323	23	22	(	(	PUNCT
ertr-323	23	23	euromonitor	euromonitor	NOUN
ertr-323	23	24	2018b	2018b	NUM
ertr-323	23	25	)	)	PUNCT
ertr-323	23	26	.	.	PUNCT
ertr-323	24	1	this	this	DET
ertr-323	24	2	preponderance	preponderance	NOUN
ertr-323	24	3	of	of	ADP
ertr-323	24	4	independent	independent	ADJ
ertr-323	24	5	operations	operation	NOUN
ertr-323	24	6	indicates	indicate	VERB
ertr-323	24	7	a	a	DET
ertr-323	24	8	highly	highly	ADV
ertr-323	24	9	fragmented	fragmented	ADJ
ertr-323	24	10	industry	industry	NOUN
ertr-323	24	11	and	and	CCONJ
ertr-323	24	12	in	in	ADP
ertr-323	24	13	this	this	DET
ertr-323	24	14	case	case	NOUN
ertr-323	24	15	,	,	PUNCT
ertr-323	24	16	one	one	NUM
ertr-323	24	17	that	that	PRON
ertr-323	24	18	is	be	AUX
ertr-323	24	19	also	also	ADV
ertr-323	24	20	comparatively	comparatively	ADV
ertr-323	24	21	labour	labour	NOUN
ertr-323	24	22	-	-	PUNCT
ertr-323	24	23	intensive	intensive	ADJ
ertr-323	24	24	(	(	PUNCT
ertr-323	24	25	davis	davis	PROPN
ertr-323	24	26	et	et	PROPN
ertr-323	24	27	e	e	PROPN
ertr-323	24	28	-	-	NOUN
ertr-323	24	29	review	review	NOUN
ertr-323	24	30	of	of	ADP
ertr-323	24	31	tourism	tourism	NOUN
ertr-323	24	32	research	research	NOUN
ertr-323	24	33	(	(	PUNCT
ertr-323	24	34	ertr	ertr	NOUN
ertr-323	24	35	)	)	PUNCT
ertr-323	24	36	,	,	PUNCT
ertr-323	24	37	vol	vol	NOUN
ertr-323	24	38	.	.	PROPN
ertr-323	24	39	16	16	NUM
ertr-323	24	40	,	,	PUNCT
ertr-323	24	41	no	no	INTJ
ertr-323	24	42	.	.	PUNCT
ertr-323	25	1	2/3	2/3	NUM
ertr-323	25	2	,	,	PUNCT
ertr-323	25	3	2019	2019	NUM
ertr-323	25	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	25	5	108	108	NUM
ertr-323	25	6	al	al	PROPN
ertr-323	25	7	.	.	PROPN
ertr-323	25	8	2018	2018	NUM
ertr-323	25	9	)	)	PUNCT
ertr-323	25	10	.	.	PUNCT
ertr-323	26	1	restaurants	restaurant	NOUN
ertr-323	26	2	rely	rely	VERB
ertr-323	26	3	on	on	ADP
ertr-323	26	4	manual	manual	ADJ
ertr-323	26	5	labour	labour	NOUN
ertr-323	26	6	and	and	CCONJ
ertr-323	26	7	this	this	PRON
ertr-323	26	8	,	,	PUNCT
ertr-323	26	9	combined	combine	VERB
ertr-323	26	10	with	with	ADP
ertr-323	26	11	high	high	ADJ
ertr-323	26	12	turnover	turnover	NOUN
ertr-323	26	13	,	,	PUNCT
ertr-323	26	14	has	have	AUX
ertr-323	26	15	acted	act	VERB
ertr-323	26	16	to	to	PART
ertr-323	26	17	constrain	constrain	VERB
ertr-323	26	18	productivity	productivity	NOUN
ertr-323	26	19	growth	growth	NOUN
ertr-323	26	20	(	(	PUNCT
ertr-323	26	21	people	people	NOUN
ertr-323	26	22	1st	1st	NOUN
ertr-323	26	23	2015	2015	NUM
ertr-323	26	24	)	)	PUNCT
ertr-323	26	25	.	.	PUNCT
ertr-323	27	1	schumpeter	schumpeter	NOUN
ertr-323	27	2	(	(	PUNCT
ertr-323	27	3	1983	1983	NUM
ertr-323	27	4	)	)	PUNCT
ertr-323	27	5	argued	argue	VERB
ertr-323	27	6	that	that	SCONJ
ertr-323	27	7	to	to	PART
ertr-323	27	8	sustain	sustain	VERB
ertr-323	27	9	economic	economic	ADJ
ertr-323	27	10	growth	growth	NOUN
ertr-323	27	11	and	and	CCONJ
ertr-323	27	12	to	to	PART
ertr-323	27	13	increase	increase	VERB
ertr-323	27	14	competitiveness	competitiveness	NOUN
ertr-323	27	15	,	,	PUNCT
ertr-323	27	16	businesses	business	NOUN
ertr-323	27	17	need	need	VERB
ertr-323	27	18	to	to	PART
ertr-323	27	19	continually	continually	ADV
ertr-323	27	20	innovate	innovate	VERB
ertr-323	27	21	.	.	PUNCT
ertr-323	28	1	while	while	SCONJ
ertr-323	28	2	larger	large	ADJ
ertr-323	28	3	companies	company	NOUN
ertr-323	28	4	might	might	AUX
ertr-323	28	5	have	have	VERB
ertr-323	28	6	dedicated	dedicate	VERB
ertr-323	28	7	r&d	r&d	NOUN
ertr-323	28	8	departments	department	NOUN
ertr-323	28	9	,	,	PUNCT
ertr-323	28	10	small	small	ADJ
ertr-323	28	11	restaurants	restaurant	NOUN
ertr-323	28	12	rely	rely	VERB
ertr-323	28	13	primarily	primarily	ADV
ertr-323	28	14	on	on	ADP
ertr-323	28	15	the	the	DET
ertr-323	28	16	acquisition	acquisition	NOUN
ertr-323	28	17	of	of	ADP
ertr-323	28	18	external	external	ADJ
ertr-323	28	19	tools	tool	NOUN
ertr-323	28	20	to	to	PART
ertr-323	28	21	innovate	innovate	VERB
ertr-323	28	22	(	(	PUNCT
ertr-323	28	23	lee	lee	PROPN
ertr-323	28	24	,	,	PUNCT
ertr-323	28	25	hallak	hallak	PROPN
ertr-323	28	26	,	,	PUNCT
ertr-323	28	27	&	&	CCONJ
ertr-323	28	28	sardeshmukh	sardeshmukh	PROPN
ertr-323	28	29	2016	2016	NUM
ertr-323	28	30	)	)	PUNCT
ertr-323	28	31	,	,	PUNCT
ertr-323	28	32	hence	hence	ADV
ertr-323	28	33	the	the	DET
ertr-323	28	34	importance	importance	NOUN
ertr-323	28	35	of	of	ADP
ertr-323	28	36	identifying	identify	VERB
ertr-323	28	37	any	any	DET
ertr-323	28	38	points	point	NOUN
ertr-323	28	39	of	of	ADP
ertr-323	28	40	resistance	resistance	NOUN
ertr-323	28	41	which	which	PRON
ertr-323	28	42	might	might	AUX
ertr-323	28	43	deter	deter	VERB
ertr-323	28	44	the	the	DET
ertr-323	28	45	adoption	adoption	NOUN
ertr-323	28	46	of	of	ADP
ertr-323	28	47	useful	useful	ADJ
ertr-323	28	48	new	new	ADJ
ertr-323	28	49	icts	ict	NOUN
ertr-323	28	50	.	.	PUNCT
ertr-323	29	1	theory	theory	NOUN
ertr-323	29	2	building	build	VERB
ertr-323	29	3	on	on	ADP
ertr-323	29	4	a	a	DET
ertr-323	29	5	variety	variety	NOUN
ertr-323	29	6	of	of	ADP
ertr-323	29	7	simpler	simple	ADJ
ertr-323	29	8	frameworks	framework	NOUN
ertr-323	29	9	,	,	PUNCT
ertr-323	29	10	venkatesh	venkatesh	PROPN
ertr-323	29	11	,	,	PUNCT
ertr-323	29	12	morris	morris	PROPN
ertr-323	29	13	&	&	CCONJ
ertr-323	29	14	davis	davis	PROPN
ertr-323	29	15	(	(	PUNCT
ertr-323	29	16	2003	2003	NUM
ertr-323	29	17	)	)	PUNCT
ertr-323	29	18	proposed	propose	VERB
ertr-323	29	19	a	a	DET
ertr-323	29	20	unified	unified	ADJ
ertr-323	29	21	theory	theory	NOUN
ertr-323	29	22	of	of	ADP
ertr-323	29	23	acceptance	acceptance	NOUN
ertr-323	29	24	and	and	CCONJ
ertr-323	29	25	use	use	NOUN
ertr-323	29	26	of	of	ADP
ertr-323	29	27	technology	technology	NOUN
ertr-323	29	28	(	(	PUNCT
ertr-323	29	29	utaut	utaut	PROPN
ertr-323	29	30	)	)	PUNCT
ertr-323	29	31	which	which	PRON
ertr-323	29	32	has	have	AUX
ertr-323	29	33	been	be	AUX
ertr-323	29	34	widely	widely	ADV
ertr-323	29	35	accepted	accept	VERB
ertr-323	29	36	across	across	ADP
ertr-323	29	37	a	a	DET
ertr-323	29	38	number	number	NOUN
ertr-323	29	39	of	of	ADP
ertr-323	29	40	disciplines	discipline	NOUN
ertr-323	29	41	to	to	PART
ertr-323	29	42	explain	explain	VERB
ertr-323	29	43	the	the	DET
ertr-323	29	44	factors	factor	NOUN
ertr-323	29	45	influencing	influence	VERB
ertr-323	29	46	technology	technology	NOUN
ertr-323	29	47	adoption	adoption	NOUN
ertr-323	29	48	.	.	PUNCT
ertr-323	30	1	the	the	DET
ertr-323	30	2	basic	basic	ADJ
ertr-323	30	3	model	model	NOUN
ertr-323	30	4	is	be	AUX
ertr-323	30	5	comprised	comprise	VERB
ertr-323	30	6	of	of	ADP
ertr-323	30	7	the	the	DET
ertr-323	30	8	following	follow	VERB
ertr-323	30	9	4	4	NUM
ertr-323	30	10	variables	variable	NOUN
ertr-323	30	11	:	:	PUNCT
ertr-323	30	12	•	•	NUM
ertr-323	30	13	performance	performance	NOUN
ertr-323	30	14	expectancy	expectancy	NOUN
ertr-323	30	15	(	(	PUNCT
ertr-323	30	16	pe	pe	NOUN
ertr-323	30	17	)	)	PUNCT
ertr-323	30	18	–	–	PUNCT
ertr-323	30	19	degree	degree	NOUN
ertr-323	30	20	of	of	ADP
ertr-323	30	21	perceived	perceive	VERB
ertr-323	30	22	gains	gain	NOUN
ertr-323	30	23	in	in	ADP
ertr-323	30	24	job	job	NOUN
ertr-323	30	25	performance	performance	NOUN
ertr-323	30	26	•	•	NOUN
ertr-323	30	27	effort	effort	NOUN
ertr-323	30	28	expectancy	expectancy	NOUN
ertr-323	30	29	(	(	PUNCT
ertr-323	30	30	ee	ee	NOUN
ertr-323	30	31	)	)	PUNCT
ertr-323	30	32	–	–	PUNCT
ertr-323	30	33	degree	degree	NOUN
ertr-323	30	34	of	of	ADP
ertr-323	30	35	ease	ease	NOUN
ertr-323	30	36	associated	associate	VERB
ertr-323	30	37	with	with	ADP
ertr-323	30	38	the	the	DET
ertr-323	30	39	use	use	NOUN
ertr-323	30	40	of	of	ADP
ertr-323	30	41	a	a	DET
ertr-323	30	42	new	new	ADJ
ertr-323	30	43	system	system	NOUN
ertr-323	30	44	•	•	NOUN
ertr-323	30	45	social	social	ADJ
ertr-323	30	46	influence	influence	NOUN
ertr-323	30	47	(	(	PUNCT
ertr-323	30	48	si	si	NOUN
ertr-323	30	49	)	)	PUNCT
ertr-323	30	50	–	–	PUNCT
ertr-323	30	51	the	the	DET
ertr-323	30	52	degree	degree	NOUN
ertr-323	30	53	to	to	PART
ertr-323	30	54	which	which	PRON
ertr-323	30	55	individual	individual	ADJ
ertr-323	30	56	/	/	SYM
ertr-323	30	57	organisation	organisation	NOUN
ertr-323	30	58	perceives	perceive	VERB
ertr-323	30	59	that	that	SCONJ
ertr-323	30	60	important	important	ADJ
ertr-323	30	61	others	other	NOUN
ertr-323	30	62	believe	believe	VERB
ertr-323	30	63	the	the	DET
ertr-323	30	64	new	new	ADJ
ertr-323	30	65	system	system	NOUN
ertr-323	30	66	should	should	AUX
ertr-323	30	67	be	be	AUX
ertr-323	30	68	used	use	VERB
ertr-323	30	69	•	•	NUM
ertr-323	30	70	facilitating	facilitate	VERB
ertr-323	30	71	conditions	condition	NOUN
ertr-323	30	72	(	(	PUNCT
ertr-323	30	73	fc	fc	INTJ
ertr-323	30	74	)	)	PUNCT
ertr-323	30	75	–	–	PUNCT
ertr-323	30	76	the	the	DET
ertr-323	30	77	degree	degree	NOUN
ertr-323	30	78	to	to	PART
ertr-323	30	79	which	which	PRON
ertr-323	30	80	individual	individual	ADJ
ertr-323	30	81	/	/	SYM
ertr-323	30	82	organisation	organisation	NOUN
ertr-323	30	83	believes	believe	VERB
ertr-323	30	84	that	that	SCONJ
ertr-323	30	85	an	an	DET
ertr-323	30	86	organisational	organisational	ADJ
ertr-323	30	87	and	and	CCONJ
ertr-323	30	88	technical	technical	ADJ
ertr-323	30	89	infrastructure	infrastructure	NOUN
ertr-323	30	90	exists	exist	VERB
ertr-323	30	91	to	to	PART
ertr-323	30	92	support	support	VERB
ertr-323	30	93	the	the	DET
ertr-323	30	94	utaut	utaut	NOUN
ertr-323	30	95	was	be	AUX
ertr-323	30	96	chosen	choose	VERB
ertr-323	30	97	for	for	ADP
ertr-323	30	98	this	this	DET
ertr-323	30	99	study	study	NOUN
ertr-323	30	100	as	as	SCONJ
ertr-323	30	101	it	it	PRON
ertr-323	30	102	provides	provide	VERB
ertr-323	30	103	a	a	DET
ertr-323	30	104	robust	robust	ADJ
ertr-323	30	105	theoretical	theoretical	ADJ
ertr-323	30	106	framework	framework	NOUN
ertr-323	30	107	which	which	PRON
ertr-323	30	108	is	be	AUX
ertr-323	30	109	compatible	compatible	ADJ
ertr-323	30	110	with	with	ADP
ertr-323	30	111	a	a	DET
ertr-323	30	112	qualitative	qualitative	ADJ
ertr-323	30	113	interview	interview	NOUN
ertr-323	30	114	approach	approach	NOUN
ertr-323	30	115	to	to	ADP
ertr-323	30	116	data	data	NOUN
ertr-323	30	117	collection	collection	NOUN
ertr-323	30	118	and	and	CCONJ
ertr-323	30	119	which	which	PRON
ertr-323	30	120	has	have	AUX
ertr-323	30	121	been	be	AUX
ertr-323	30	122	found	find	VERB
ertr-323	30	123	to	to	PART
ertr-323	30	124	provide	provide	VERB
ertr-323	30	125	useful	useful	ADJ
ertr-323	30	126	insights	insight	NOUN
ertr-323	30	127	in	in	ADP
ertr-323	30	128	cross	cross	ADJ
ertr-323	30	129	-	-	ADJ
ertr-323	30	130	cultural	cultural	ADJ
ertr-323	30	131	comparisons	comparison	NOUN
ertr-323	30	132	(	(	PUNCT
ertr-323	30	133	al	al	PROPN
ertr-323	30	134	-	-	PUNCT
ertr-323	30	135	qeisi	qeisi	PROPN
ertr-323	30	136	,	,	PUNCT
ertr-323	30	137	dennis	dennis	PROPN
ertr-323	30	138	,	,	PUNCT
ertr-323	30	139	hegazy	hegazy	PROPN
ertr-323	30	140	,	,	PUNCT
ertr-323	30	141	&	&	CCONJ
ertr-323	30	142	abbad	abbad	PROPN
ertr-323	30	143	2015	2015	NUM
ertr-323	30	144	)	)	PUNCT
ertr-323	30	145	.	.	PUNCT
ertr-323	31	1	the	the	DET
ertr-323	31	2	original	original	ADJ
ertr-323	31	3	model	model	NOUN
ertr-323	31	4	,	,	PUNCT
ertr-323	31	5	with	with	ADP
ertr-323	31	6	its	its	PRON
ertr-323	31	7	core	core	NOUN
ertr-323	31	8	variables	variable	NOUN
ertr-323	31	9	defined	define	VERB
ertr-323	31	10	above	above	ADV
ertr-323	31	11	,	,	PUNCT
ertr-323	31	12	was	be	AUX
ertr-323	31	13	chosen	choose	VERB
ertr-323	31	14	consciously	consciously	ADV
ertr-323	31	15	over	over	ADP
ertr-323	31	16	the	the	DET
ertr-323	31	17	more	more	ADV
ertr-323	31	18	multi	multi	ADJ
ertr-323	31	19	-	-	ADJ
ertr-323	31	20	faceted	faceted	ADJ
ertr-323	31	21	extensions	extension	NOUN
ertr-323	31	22	in	in	ADP
ertr-323	31	23	later	late	ADJ
ertr-323	31	24	iterations	iteration	NOUN
ertr-323	31	25	of	of	ADP
ertr-323	31	26	the	the	DET
ertr-323	31	27	framework	framework	NOUN
ertr-323	31	28	(	(	PUNCT
ertr-323	31	29	venkatesh	venkatesh	NOUN
ertr-323	31	30	,	,	PUNCT
ertr-323	31	31	thong	thong	NOUN
ertr-323	31	32	,	,	PUNCT
ertr-323	31	33	&	&	CCONJ
ertr-323	31	34	xu	xu	PROPN
ertr-323	31	35	2012	2012	NUM
ertr-323	31	36	)	)	PUNCT
ertr-323	31	37	.	.	PUNCT
ertr-323	32	1	in	in	ADP
ertr-323	32	2	this	this	DET
ertr-323	32	3	pilot	pilot	NOUN
ertr-323	32	4	study	study	NOUN
ertr-323	32	5	limitations	limitation	NOUN
ertr-323	32	6	of	of	ADP
ertr-323	32	7	time	time	NOUN
ertr-323	32	8	and	and	CCONJ
ertr-323	32	9	resources	resource	NOUN
ertr-323	32	10	required	require	VERB
ertr-323	32	11	e	e	NOUN
ertr-323	32	12	-	-	NOUN
ertr-323	32	13	review	review	NOUN
ertr-323	32	14	of	of	ADP
ertr-323	32	15	tourism	tourism	NOUN
ertr-323	32	16	research	research	NOUN
ertr-323	32	17	(	(	PUNCT
ertr-323	32	18	ertr	ertr	NOUN
ertr-323	32	19	)	)	PUNCT
ertr-323	32	20	,	,	PUNCT
ertr-323	32	21	vol	vol	NOUN
ertr-323	32	22	.	.	PROPN
ertr-323	33	1	16	16	NUM
ertr-323	33	2	,	,	PUNCT
ertr-323	33	3	no	no	INTJ
ertr-323	33	4	.	.	PUNCT
ertr-323	34	1	2/3	2/3	NUM
ertr-323	34	2	,	,	PUNCT
ertr-323	34	3	2019	2019	NUM
ertr-323	34	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	34	5	109	109	NUM
ertr-323	34	6	a	a	DET
ertr-323	34	7	narrow	narrow	ADJ
ertr-323	34	8	focus	focus	NOUN
ertr-323	34	9	–	–	PUNCT
ertr-323	34	10	but	but	CCONJ
ertr-323	34	11	one	one	NUM
ertr-323	34	12	that	that	PRON
ertr-323	34	13	would	would	AUX
ertr-323	34	14	indicate	indicate	VERB
ertr-323	34	15	a	a	DET
ertr-323	34	16	need	need	NOUN
ertr-323	34	17	(	(	PUNCT
ertr-323	34	18	or	or	CCONJ
ertr-323	34	19	not	not	PART
ertr-323	34	20	)	)	PUNCT
ertr-323	34	21	for	for	ADP
ertr-323	34	22	further	further	ADJ
ertr-323	34	23	research	research	NOUN
ertr-323	34	24	.	.	PUNCT
ertr-323	35	1	the	the	DET
ertr-323	35	2	expanded	expand	VERB
ertr-323	35	3	model	model	NOUN
ertr-323	35	4	,	,	PUNCT
ertr-323	35	5	comprising	comprise	VERB
ertr-323	35	6	the	the	DET
ertr-323	35	7	additional	additional	ADJ
ertr-323	35	8	behavioural	behavioural	ADJ
ertr-323	35	9	and	and	CCONJ
ertr-323	35	10	demographic	demographic	ADJ
ertr-323	35	11	modifiers	modifier	NOUN
ertr-323	35	12	,	,	PUNCT
ertr-323	35	13	will	will	AUX
ertr-323	35	14	be	be	AUX
ertr-323	35	15	employed	employ	VERB
ertr-323	35	16	in	in	ADP
ertr-323	35	17	the	the	DET
ertr-323	35	18	proposed	propose	VERB
ertr-323	35	19	full	full	ADJ
ertr-323	35	20	study	study	NOUN
ertr-323	35	21	.	.	PUNCT
ertr-323	36	1	research	research	NOUN
ertr-323	36	2	methodology	methodology	NOUN
ertr-323	36	3	primary	primary	ADJ
ertr-323	36	4	data	datum	NOUN
ertr-323	36	5	collection	collection	NOUN
ertr-323	36	6	consisted	consist	VERB
ertr-323	36	7	of	of	ADP
ertr-323	36	8	10	10	NUM
ertr-323	36	9	pilot	pilot	NOUN
ertr-323	36	10	interviews	interview	NOUN
ertr-323	36	11	(	(	PUNCT
ertr-323	36	12	5	5	NUM
ertr-323	36	13	in	in	ADP
ertr-323	36	14	china	china	PROPN
ertr-323	36	15	&	&	CCONJ
ertr-323	36	16	5	5	NUM
ertr-323	36	17	in	in	ADP
ertr-323	36	18	the	the	DET
ertr-323	36	19	uk	uk	PROPN
ertr-323	36	20	)	)	PUNCT
ertr-323	36	21	with	with	ADP
ertr-323	36	22	senior	senior	ADJ
ertr-323	36	23	managers	manager	NOUN
ertr-323	36	24	of	of	ADP
ertr-323	36	25	independent	independent	ADJ
ertr-323	36	26	restaurants	restaurant	NOUN
ertr-323	36	27	.	.	PUNCT
ertr-323	37	1	to	to	PART
ertr-323	37	2	unearth	unearth	VERB
ertr-323	37	3	a	a	DET
ertr-323	37	4	broad	broad	ADJ
ertr-323	37	5	mix	mix	NOUN
ertr-323	37	6	of	of	ADP
ertr-323	37	7	resistance	resistance	NOUN
ertr-323	37	8	factors	factor	NOUN
ertr-323	37	9	,	,	PUNCT
ertr-323	37	10	the	the	DET
ertr-323	37	11	restaurants	restaurant	NOUN
ertr-323	37	12	varied	varied	ADJ
ertr-323	37	13	in	in	ADP
ertr-323	37	14	types	type	NOUN
ertr-323	37	15	of	of	ADP
ertr-323	37	16	cuisine	cuisine	NOUN
ertr-323	37	17	and	and	CCONJ
ertr-323	37	18	service	service	NOUN
ertr-323	37	19	model	model	NOUN
ertr-323	37	20	.	.	PUNCT
ertr-323	38	1	participants	participant	NOUN
ertr-323	38	2	were	be	AUX
ertr-323	38	3	chosen	choose	VERB
ertr-323	38	4	using	use	VERB
ertr-323	38	5	purposive	purposive	ADJ
ertr-323	38	6	sampling	sampling	NOUN
ertr-323	38	7	,	,	PUNCT
ertr-323	38	8	whereby	whereby	SCONJ
ertr-323	38	9	they	they	PRON
ertr-323	38	10	had	have	VERB
ertr-323	38	11	to	to	PART
ertr-323	38	12	have	have	AUX
ertr-323	38	13	worked	work	VERB
ertr-323	38	14	in	in	ADP
ertr-323	38	15	a	a	DET
ertr-323	38	16	managerial	managerial	ADJ
ertr-323	38	17	position	position	NOUN
ertr-323	38	18	in	in	ADP
ertr-323	38	19	an	an	DET
ertr-323	38	20	independent	independent	ADJ
ertr-323	38	21	restaurant	restaurant	NOUN
ertr-323	38	22	for	for	ADP
ertr-323	38	23	over	over	ADP
ertr-323	38	24	3	3	NUM
ertr-323	38	25	years	year	NOUN
ertr-323	38	26	and	and	CCONJ
ertr-323	38	27	had	have	VERB
ertr-323	38	28	to	to	PART
ertr-323	38	29	have	have	VERB
ertr-323	38	30	the	the	DET
ertr-323	38	31	first	first	ADJ
ertr-323	38	32	-	-	PUNCT
ertr-323	38	33	hand	hand	NOUN
ertr-323	38	34	experience	experience	NOUN
ertr-323	38	35	of	of	ADP
ertr-323	38	36	introducing	introduce	VERB
ertr-323	38	37	novel	novel	ADJ
ertr-323	38	38	ict	ict	NOUN
ertr-323	38	39	systems	system	NOUN
ertr-323	38	40	at	at	ADP
ertr-323	38	41	their	their	PRON
ertr-323	38	42	properties	property	NOUN
ertr-323	38	43	.	.	PUNCT
ertr-323	39	1	six	six	NUM
ertr-323	39	2	of	of	ADP
ertr-323	39	3	the	the	DET
ertr-323	39	4	participants	participant	NOUN
ertr-323	39	5	were	be	AUX
ertr-323	39	6	female	female	ADJ
ertr-323	39	7	,	,	PUNCT
ertr-323	39	8	four	four	NUM
ertr-323	39	9	were	be	AUX
ertr-323	39	10	male	male	ADJ
ertr-323	39	11	,	,	PUNCT
ertr-323	39	12	and	and	CCONJ
ertr-323	39	13	overall	overall	ADV
ertr-323	39	14	the	the	DET
ertr-323	39	15	participants	participant	NOUN
ertr-323	39	16	were	be	AUX
ertr-323	39	17	aged	age	VERB
ertr-323	39	18	between	between	ADP
ertr-323	39	19	28	28	NUM
ertr-323	39	20	and	and	CCONJ
ertr-323	39	21	50	50	NUM
ertr-323	39	22	.	.	PUNCT
ertr-323	40	1	interviews	interview	NOUN
ertr-323	40	2	were	be	AUX
ertr-323	40	3	conducted	conduct	VERB
ertr-323	40	4	with	with	ADP
ertr-323	40	5	questions	question	NOUN
ertr-323	40	6	designed	design	VERB
ertr-323	40	7	to	to	PART
ertr-323	40	8	identify	identify	VERB
ertr-323	40	9	technologies	technology	NOUN
ertr-323	40	10	used	use	VERB
ertr-323	40	11	,	,	PUNCT
ertr-323	40	12	technologies	technology	NOUN
ertr-323	40	13	likely	likely	ADJ
ertr-323	40	14	to	to	PART
ertr-323	40	15	be	be	AUX
ertr-323	40	16	adopted	adopt	VERB
ertr-323	40	17	in	in	ADP
ertr-323	40	18	the	the	DET
ertr-323	40	19	near	near	ADJ
ertr-323	40	20	future	future	NOUN
ertr-323	40	21	,	,	PUNCT
ertr-323	40	22	circumstances	circumstance	NOUN
ertr-323	40	23	which	which	PRON
ertr-323	40	24	might	might	AUX
ertr-323	40	25	encourage	encourage	VERB
ertr-323	40	26	greater	great	ADJ
ertr-323	40	27	uptake	uptake	NOUN
ertr-323	40	28	of	of	ADP
ertr-323	40	29	new	new	ADJ
ertr-323	40	30	technologies	technology	NOUN
ertr-323	40	31	,	,	PUNCT
ertr-323	40	32	and	and	CCONJ
ertr-323	40	33	perceived	perceive	VERB
ertr-323	40	34	difficulties	difficulty	NOUN
ertr-323	40	35	related	relate	VERB
ertr-323	40	36	to	to	ADP
ertr-323	40	37	the	the	DET
ertr-323	40	38	introduction	introduction	NOUN
ertr-323	40	39	of	of	ADP
ertr-323	40	40	novel	novel	ADJ
ertr-323	40	41	technology	technology	NOUN
ertr-323	40	42	.	.	PUNCT
ertr-323	41	1	interviews	interview	NOUN
ertr-323	41	2	lasted	last	VERB
ertr-323	41	3	for	for	ADP
ertr-323	41	4	25	25	NUM
ertr-323	41	5	minutes	minute	NOUN
ertr-323	41	6	on	on	ADP
ertr-323	41	7	average	average	ADJ
ertr-323	41	8	and	and	CCONJ
ertr-323	41	9	were	be	AUX
ertr-323	41	10	conducted	conduct	VERB
ertr-323	41	11	on	on	ADP
ertr-323	41	12	the	the	DET
ertr-323	41	13	premises	premise	NOUN
ertr-323	41	14	of	of	ADP
ertr-323	41	15	the	the	DET
ertr-323	41	16	restaurants	restaurant	NOUN
ertr-323	41	17	.	.	PUNCT
ertr-323	42	1	the	the	DET
ertr-323	42	2	utaut	utaut	PROPN
ertr-323	42	3	framework	framework	NOUN
ertr-323	42	4	was	be	AUX
ertr-323	42	5	used	use	VERB
ertr-323	42	6	as	as	ADP
ertr-323	42	7	the	the	DET
ertr-323	42	8	theoretical	theoretical	ADJ
ertr-323	42	9	basis	basis	NOUN
ertr-323	42	10	for	for	ADP
ertr-323	42	11	categorising	categorise	VERB
ertr-323	42	12	and	and	CCONJ
ertr-323	42	13	analysing	analyse	VERB
ertr-323	42	14	participant	participant	ADJ
ertr-323	42	15	responses	response	NOUN
ertr-323	42	16	.	.	PUNCT
ertr-323	43	1	to	to	PART
ertr-323	43	2	mitigate	mitigate	VERB
ertr-323	43	3	researcher	researcher	NOUN
ertr-323	43	4	bias	bias	NOUN
ertr-323	43	5	,	,	PUNCT
ertr-323	43	6	the	the	DET
ertr-323	43	7	completed	complete	VERB
ertr-323	43	8	analysis	analysis	NOUN
ertr-323	43	9	was	be	AUX
ertr-323	43	10	sent	send	VERB
ertr-323	43	11	to	to	ADP
ertr-323	43	12	a	a	DET
ertr-323	43	13	sample	sample	NOUN
ertr-323	43	14	of	of	ADP
ertr-323	43	15	participants	participant	NOUN
ertr-323	43	16	(	(	PUNCT
ertr-323	43	17	30	30	NUM
ertr-323	43	18	%	%	NOUN
ertr-323	43	19	)	)	PUNCT
ertr-323	43	20	for	for	ADP
ertr-323	43	21	confirmation	confirmation	NOUN
ertr-323	43	22	and	and	CCONJ
ertr-323	43	23	comments	comment	NOUN
ertr-323	43	24	.	.	PUNCT
ertr-323	44	1	findings	finding	NOUN
ertr-323	44	2	table	table	NOUN
ertr-323	44	3	1	1	NUM
ertr-323	44	4	illustrates	illustrate	VERB
ertr-323	44	5	the	the	DET
ertr-323	44	6	range	range	NOUN
ertr-323	44	7	of	of	ADP
ertr-323	44	8	ict	ict	PROPN
ertr-323	44	9	solutions	solution	NOUN
ertr-323	44	10	available	available	ADJ
ertr-323	44	11	to	to	ADP
ertr-323	44	12	independent	independent	ADJ
ertr-323	44	13	restaurant	restaurant	NOUN
ertr-323	44	14	managers	manager	NOUN
ertr-323	44	15	–	–	PUNCT
ertr-323	44	16	both	both	PRON
ertr-323	44	17	bespoke	bespoke	ADJ
ertr-323	44	18	and	and	CCONJ
ertr-323	44	19	off	off	ADP
ertr-323	44	20	the	the	DET
ertr-323	44	21	shelf	shelf	NOUN
ertr-323	44	22	.	.	PUNCT
ertr-323	45	1	despite	despite	SCONJ
ertr-323	45	2	the	the	DET
ertr-323	45	3	variety	variety	NOUN
ertr-323	45	4	of	of	ADP
ertr-323	45	5	options	option	NOUN
ertr-323	45	6	on	on	ADP
ertr-323	45	7	offer	offer	NOUN
ertr-323	45	8	overall	overall	ADV
ertr-323	45	9	there	there	PRON
ertr-323	45	10	remains	remain	VERB
ertr-323	45	11	limited	limited	ADJ
ertr-323	45	12	uptake	uptake	ADJ
ertr-323	45	13	of	of	ADP
ertr-323	45	14	these	these	DET
ertr-323	45	15	technologies	technology	NOUN
ertr-323	45	16	in	in	ADP
ertr-323	45	17	the	the	DET
ertr-323	45	18	sector	sector	NOUN
ertr-323	45	19	.	.	PUNCT
ertr-323	46	1	e	e	X
ertr-323	46	2	-	-	NOUN
ertr-323	46	3	review	review	NOUN
ertr-323	46	4	of	of	ADP
ertr-323	46	5	tourism	tourism	NOUN
ertr-323	46	6	research	research	NOUN
ertr-323	46	7	(	(	PUNCT
ertr-323	46	8	ertr	ertr	NOUN
ertr-323	46	9	)	)	PUNCT
ertr-323	46	10	,	,	PUNCT
ertr-323	46	11	vol	vol	NOUN
ertr-323	46	12	.	.	PROPN
ertr-323	46	13	16	16	NUM
ertr-323	46	14	,	,	PUNCT
ertr-323	46	15	no	no	INTJ
ertr-323	46	16	.	.	PUNCT
ertr-323	47	1	2/3	2/3	NUM
ertr-323	47	2	,	,	PUNCT
ertr-323	47	3	2019	2019	NUM
ertr-323	47	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	47	5	110	110	NUM
ertr-323	47	6	table	table	NOUN
ertr-323	47	7	1	1	NUM
ertr-323	47	8	:	:	PUNCT
ertr-323	47	9	ict	ict	NOUN
ertr-323	47	10	innovation	innovation	NOUN
ertr-323	47	11	in	in	ADP
ertr-323	47	12	hospitality	hospitality	NOUN
ertr-323	47	13	innovation	innovation	NOUN
ertr-323	47	14	type	type	NOUN
ertr-323	47	15	examples	example	NOUN
ertr-323	47	16	uk	uk	PROPN
ertr-323	47	17	china	china	PROPN
ertr-323	47	18	product	product	PROPN
ertr-323	47	19	&	&	CCONJ
ertr-323	47	20	service	service	PROPN
ertr-323	47	21	smart	smart	ADJ
ertr-323	47	22	customer	customer	NOUN
ertr-323	47	23	service	service	NOUN
ertr-323	47	24	smart	smart	ADJ
ertr-323	47	25	delivery	delivery	NOUN
ertr-323	47	26	smart	smart	ADJ
ertr-323	47	27	reservations	reservation	NOUN
ertr-323	47	28	smart	smart	ADJ
ertr-323	47	29	ordering	order	VERB
ertr-323	47	30	snatchbot	snatchbot	NOUN
ertr-323	47	31	,	,	PUNCT
ertr-323	47	32	chatobook	chatobook	VERB
ertr-323	47	33	deliveroo	deliveroo	PROPN
ertr-323	47	34	,	,	PUNCT
ertr-323	47	35	ubereats	ubereat	NOUN
ertr-323	47	36	opentable	opentable	ADJ
ertr-323	47	37	,	,	PUNCT
ertr-323	47	38	quandoo	quandoo	VERB
ertr-323	47	39	mcdonald	mcdonald	PROPN
ertr-323	47	40	’s	’s	PROPN
ertr-323	47	41	click	click	PROPN
ertr-323	47	42	&	&	CCONJ
ertr-323	47	43	collect	collect	PROPN
ertr-323	47	44	,	,	PUNCT
ertr-323	47	45	mystarbucks	mystarbuck	NOUN
ertr-323	47	46	udesk	udesk	ADV
ertr-323	47	47	,	,	PUNCT
ertr-323	47	48	yichuang	yichuang	PROPN
ertr-323	47	49	cloud	cloud	PROPN
ertr-323	47	50	fengniao	fengniao	PROPN
ertr-323	47	51	,	,	PUNCT
ertr-323	47	52	meituan	meituan	PROPN
ertr-323	47	53	,	,	PUNCT
ertr-323	47	54	dianbida	dianbida	PROPN
ertr-323	47	55	dingduoduo	dingduoduo	NOUN
ertr-323	47	56	eico	eico	NOUN
ertr-323	47	57	,	,	PUNCT
ertr-323	47	58	wechat	wechat	PRON
ertr-323	47	59	process	process	VERB
ertr-323	47	60	smart	smart	ADJ
ertr-323	47	61	order	order	NOUN
ertr-323	47	62	-	-	PUNCT
ertr-323	47	63	taking	take	VERB
ertr-323	47	64	smart	smart	ADJ
ertr-323	47	65	inventory	inventory	NOUN
ertr-323	47	66	management	management	NOUN
ertr-323	47	67	smart	smart	ADJ
ertr-323	47	68	receipts	receipt	NOUN
ertr-323	47	69	service	service	NOUN
ertr-323	47	70	automation	automation	NOUN
ertr-323	47	71	izettle	izettle	NOUN
ertr-323	47	72	,	,	PUNCT
ertr-323	47	73	touchbistro	touchbistro	PROPN
ertr-323	47	74	jolt	jolt	PROPN
ertr-323	47	75	toast	toast	PROPN
ertr-323	47	76	pepper	pepper	NOUN
ertr-323	47	77	leapcloud	leapcloud	PROPN
ertr-323	47	78	,	,	PUNCT
ertr-323	47	79	lewaimai	lewaimai	PROPN
ertr-323	47	80	,	,	PUNCT
ertr-323	47	81	riotop	riotop	NOUN
ertr-323	47	82	palpower	palpower	NOUN
ertr-323	47	83	,	,	PUNCT
ertr-323	47	84	sunwale	sunwale	PROPN
ertr-323	47	85	alipay	alipay	PROPN
ertr-323	47	86	,	,	PUNCT
ertr-323	47	87	wechatpay	wechatpay	PROPN
ertr-323	47	88	,	,	PUNCT
ertr-323	47	89	2dfire	2dfire	PROPN
ertr-323	47	90	sumdoo	sumdoo	VERB
ertr-323	47	91	management	management	NOUN
ertr-323	47	92	smart	smart	ADJ
ertr-323	47	93	scheduling	scheduling	NOUN
ertr-323	47	94	smart	smart	ADJ
ertr-323	47	95	training	training	NOUN
ertr-323	47	96	deputy	deputy	NOUN
ertr-323	47	97	,	,	PUNCT
ertr-323	47	98	ximble	ximble	PROPN
ertr-323	47	99	talentlms	talentlm	NOUN
ertr-323	47	100	,	,	PUNCT
ertr-323	48	1	kiwi	kiwi	NOUN
ertr-323	48	2	passiontec	passiontec	ADJ
ertr-323	48	3	traingo	traingo	NOUN
ertr-323	48	4	marketing	market	VERB
ertr-323	48	5	smart	smart	ADJ
ertr-323	48	6	marketing	marketing	NOUN
ertr-323	48	7	smart	smart	ADJ
ertr-323	48	8	reviews	review	NOUN
ertr-323	48	9	smart	smart	ADJ
ertr-323	48	10	loyalty	loyalty	NOUN
ertr-323	48	11	instagram	instagram	PROPN
ertr-323	48	12	,	,	PUNCT
ertr-323	48	13	facebook	facebook	PROPN
ertr-323	48	14	tripadvisor	tripadvisor	PROPN
ertr-323	48	15	,	,	PUNCT
ertr-323	48	16	zomato	zomato	NOUN
ertr-323	48	17	pizza	pizza	NOUN
ertr-323	48	18	hut	hut	NOUN
ertr-323	48	19	rewards	reward	VERB
ertr-323	48	20	weibo	weibo	PROPN
ertr-323	48	21	,	,	PUNCT
ertr-323	48	22	wechat	wechat	NOUN
ertr-323	48	23	dianping	dianping	NOUN
ertr-323	48	24	,	,	PUNCT
ertr-323	48	25	meituan	meituan	PROPN
ertr-323	48	26	,	,	PUNCT
ertr-323	48	27	eleme	eleme	PROPN
ertr-323	48	28	haidilao	haidilao	PROPN
ertr-323	48	29	hot	hot	ADJ
ertr-323	48	30	pot	pot	NOUN
ertr-323	48	31	credits	credit	NOUN
ertr-323	48	32	institutional	institutional	ADJ
ertr-323	48	33	smart	smart	ADJ
ertr-323	48	34	networks	network	NOUN
ertr-323	48	35	hosco	hosco	X
ertr-323	48	36	alipay	alipay	PROPN
ertr-323	48	37	,	,	PUNCT
ertr-323	48	38	wechat	wechat	NOUN
ertr-323	48	39	,	,	PUNCT
ertr-323	48	40	dianping	dianping	NOUN
ertr-323	48	41	,	,	PUNCT
ertr-323	48	42	meituan	meituan	PROPN
ertr-323	48	43	management	management	NOUN
ertr-323	48	44	views	view	VERB
ertr-323	48	45	on	on	ADP
ertr-323	48	46	the	the	DET
ertr-323	48	47	uptake	uptake	NOUN
ertr-323	48	48	of	of	ADP
ertr-323	48	49	available	available	ADJ
ertr-323	48	50	technologies	technology	NOUN
ertr-323	48	51	:	:	PUNCT
ertr-323	48	52	uk	uk	PROPN
ertr-323	48	53	while	while	SCONJ
ertr-323	48	54	restaurant	restaurant	NOUN
ertr-323	48	55	managers	manager	NOUN
ertr-323	48	56	in	in	ADP
ertr-323	48	57	the	the	DET
ertr-323	48	58	uk	uk	PROPN
ertr-323	48	59	seem	seem	VERB
ertr-323	48	60	to	to	PART
ertr-323	48	61	be	be	AUX
ertr-323	48	62	generally	generally	ADV
ertr-323	48	63	open	open	ADJ
ertr-323	48	64	-	-	PUNCT
ertr-323	48	65	minded	minded	ADJ
ertr-323	48	66	concerning	concern	VERB
ertr-323	48	67	technology	technology	NOUN
ertr-323	48	68	,	,	PUNCT
ertr-323	48	69	they	they	PRON
ertr-323	48	70	are	be	AUX
ertr-323	48	71	at	at	ADP
ertr-323	48	72	the	the	DET
ertr-323	48	73	same	same	ADJ
ertr-323	48	74	time	time	NOUN
ertr-323	48	75	slightly	slightly	ADV
ertr-323	48	76	sceptical	sceptical	ADJ
ertr-323	48	77	about	about	ADP
ertr-323	48	78	adopting	adopt	VERB
ertr-323	48	79	new	new	ADJ
ertr-323	48	80	ict	ict	NOUN
ertr-323	48	81	.	.	PUNCT
ertr-323	49	1	the	the	DET
ertr-323	49	2	most	most	ADV
ertr-323	49	3	common	common	ADJ
ertr-323	49	4	icts	ict	NOUN
ertr-323	49	5	used	use	VERB
ertr-323	49	6	in	in	ADP
ertr-323	49	7	the	the	DET
ertr-323	49	8	studied	study	VERB
ertr-323	49	9	restaurants	restaurant	NOUN
ertr-323	49	10	were	be	AUX
ertr-323	49	11	smart	smart	ADJ
ertr-323	49	12	reservations	reservation	NOUN
ertr-323	49	13	systems	system	NOUN
ertr-323	49	14	,	,	PUNCT
ertr-323	49	15	smart	smart	ADJ
ertr-323	49	16	ordertaking	ordertaking	NOUN
ertr-323	49	17	,	,	PUNCT
ertr-323	49	18	and	and	CCONJ
ertr-323	49	19	smart	smart	ADJ
ertr-323	49	20	marketing	marketing	NOUN
ertr-323	49	21	and	and	CCONJ
ertr-323	49	22	customer	customer	NOUN
ertr-323	49	23	relations	relation	NOUN
ertr-323	49	24	management	management	NOUN
ertr-323	49	25	.	.	PUNCT
ertr-323	50	1	the	the	DET
ertr-323	50	2	majority	majority	NOUN
ertr-323	50	3	of	of	ADP
ertr-323	50	4	hr	hr	NOUN
ertr-323	50	5	and	and	CCONJ
ertr-323	50	6	other	other	ADJ
ertr-323	50	7	administrative	administrative	ADJ
ertr-323	50	8	tasks	task	NOUN
ertr-323	50	9	(	(	PUNCT
ertr-323	50	10	e.g.	e.g.	ADV
ertr-323	50	11	staff	staff	NOUN
ertr-323	50	12	rotas	rota	NOUN
ertr-323	50	13	,	,	PUNCT
ertr-323	50	14	ordering	ordering	NOUN
ertr-323	50	15	,	,	PUNCT
ertr-323	50	16	cashing	cash	VERB
ertr-323	50	17	-	-	PUNCT
ertr-323	50	18	out	out	NOUN
ertr-323	50	19	)	)	PUNCT
ertr-323	50	20	were	be	AUX
ertr-323	50	21	still	still	ADV
ertr-323	50	22	typically	typically	ADV
ertr-323	50	23	done	do	VERB
ertr-323	50	24	manually	manually	ADV
ertr-323	50	25	.	.	PUNCT
ertr-323	51	1	overall	overall	ADJ
ertr-323	51	2	,	,	PUNCT
ertr-323	51	3	however	however	ADV
ertr-323	51	4	,	,	PUNCT
ertr-323	51	5	the	the	DET
ertr-323	51	6	need	need	NOUN
ertr-323	51	7	to	to	PART
ertr-323	51	8	keep	keep	VERB
ertr-323	51	9	up	up	ADP
ertr-323	51	10	with	with	ADP
ertr-323	51	11	the	the	DET
ertr-323	51	12	times	time	NOUN
ertr-323	51	13	is	be	AUX
ertr-323	51	14	recognised	recognise	VERB
ertr-323	51	15	,	,	PUNCT
ertr-323	51	16	with	with	ADP
ertr-323	51	17	one	one	NUM
ertr-323	51	18	general	general	ADJ
ertr-323	51	19	manager	manager	NOUN
ertr-323	51	20	explaining	explain	VERB
ertr-323	51	21	that	that	SCONJ
ertr-323	51	22	“	"	PUNCT
ertr-323	51	23	if	if	SCONJ
ertr-323	51	24	you	you	PRON
ertr-323	51	25	’re	’re	AUX
ertr-323	51	26	not	not	PART
ertr-323	51	27	being	be	AUX
ertr-323	51	28	part	part	NOUN
ertr-323	51	29	of	of	ADP
ertr-323	51	30	the	the	DET
ertr-323	51	31	technology	technology	NOUN
ertr-323	51	32	change	change	NOUN
ertr-323	51	33	,	,	PUNCT
ertr-323	51	34	you	you	PRON
ertr-323	51	35	’re	’re	AUX
ertr-323	51	36	going	go	VERB
ertr-323	51	37	to	to	PART
ertr-323	51	38	be	be	AUX
ertr-323	51	39	out	out	ADP
ertr-323	51	40	you	you	PRON
ertr-323	51	41	’re	’re	AUX
ertr-323	51	42	going	go	VERB
ertr-323	51	43	to	to	PART
ertr-323	51	44	be	be	AUX
ertr-323	51	45	left	leave	VERB
ertr-323	51	46	behind	behind	ADV
ertr-323	51	47	”	"	PUNCT
ertr-323	51	48	.	.	PUNCT
ertr-323	52	1	increasing	increase	VERB
ertr-323	52	2	efficiency	efficiency	NOUN
ertr-323	52	3	through	through	ADP
ertr-323	52	4	streamlining	streamline	VERB
ertr-323	52	5	operational	operational	ADJ
ertr-323	52	6	management	management	NOUN
ertr-323	52	7	tasks	task	NOUN
ertr-323	52	8	as	as	ADV
ertr-323	52	9	well	well	ADV
ertr-323	52	10	as	as	ADP
ertr-323	52	11	keeping	keep	VERB
ertr-323	52	12	staff	staff	NOUN
ertr-323	52	13	engaged	engage	VERB
ertr-323	52	14	and	and	CCONJ
ertr-323	52	15	customer	customer	NOUN
ertr-323	52	16	-	-	PUNCT
ertr-323	52	17	focused	focus	VERB
ertr-323	52	18	were	be	AUX
ertr-323	52	19	some	some	PRON
ertr-323	52	20	of	of	ADP
ertr-323	52	21	the	the	DET
ertr-323	52	22	common	common	ADJ
ertr-323	52	23	benefits	benefit	NOUN
ertr-323	52	24	associated	associate	VERB
ertr-323	52	25	with	with	ADP
ertr-323	52	26	adopting	adopt	VERB
ertr-323	52	27	ict	ict	PROPN
ertr-323	52	28	.	.	PUNCT
ertr-323	53	1	however	however	ADV
ertr-323	53	2	,	,	PUNCT
ertr-323	53	3	the	the	DET
ertr-323	53	4	benefits	benefit	NOUN
ertr-323	53	5	were	be	AUX
ertr-323	53	6	at	at	ADP
ertr-323	53	7	times	time	NOUN
ertr-323	53	8	overshadowed	overshadow	VERB
ertr-323	53	9	by	by	ADP
ertr-323	53	10	doubts	doubt	NOUN
ertr-323	53	11	of	of	ADP
ertr-323	53	12	ict	ict	PROPN
ertr-323	53	13	systems	system	NOUN
ertr-323	53	14	’	'	PUNCT
ertr-323	53	15	ability	ability	NOUN
ertr-323	53	16	to	to	PART
ertr-323	53	17	provide	provide	VERB
ertr-323	53	18	tangible	tangible	ADJ
ertr-323	53	19	cost	cost	NOUN
ertr-323	53	20	-	-	PUNCT
ertr-323	53	21	savings	saving	NOUN
ertr-323	53	22	as	as	ADV
ertr-323	53	23	well	well	ADV
ertr-323	53	24	as	as	ADP
ertr-323	53	25	concerns	concern	NOUN
ertr-323	53	26	of	of	ADP
ertr-323	53	27	the	the	DET
ertr-323	53	28	systems	system	NOUN
ertr-323	53	29	’	'	PUNCT
ertr-323	53	30	reliability	reliability	NOUN
ertr-323	53	31	.	.	PUNCT
ertr-323	54	1	the	the	DET
ertr-323	54	2	inability	inability	NOUN
ertr-323	54	3	to	to	PART
ertr-323	54	4	thoroughly	thoroughly	ADV
ertr-323	54	5	test	test	VERB
ertr-323	54	6	systems	system	NOUN
ertr-323	54	7	and	and	CCONJ
ertr-323	54	8	measure	measure	NOUN
ertr-323	54	9	impact	impact	NOUN
ertr-323	54	10	before	before	ADP
ertr-323	54	11	committing	commit	VERB
ertr-323	54	12	to	to	PART
ertr-323	54	13	purchase	purchase	VERB
ertr-323	54	14	was	be	AUX
ertr-323	54	15	perceived	perceive	VERB
ertr-323	54	16	as	as	ADP
ertr-323	54	17	an	an	DET
ertr-323	54	18	issue	issue	NOUN
ertr-323	54	19	.	.	PUNCT
ertr-323	55	1	further	far	ADV
ertr-323	55	2	,	,	PUNCT
ertr-323	55	3	a	a	DET
ertr-323	55	4	few	few	ADJ
ertr-323	55	5	bad	bad	ADJ
ertr-323	55	6	experiences	experience	NOUN
ertr-323	55	7	(	(	PUNCT
ertr-323	55	8	e.g.	e.g.	ADV
ertr-323	55	9	glitches	glitch	NOUN
ertr-323	55	10	,	,	PUNCT
ertr-323	55	11	issues	issue	NOUN
ertr-323	55	12	with	with	ADP
ertr-323	55	13	e	e	NOUN
ertr-323	55	14	-	-	NOUN
ertr-323	55	15	review	review	NOUN
ertr-323	55	16	of	of	ADP
ertr-323	55	17	tourism	tourism	NOUN
ertr-323	55	18	research	research	NOUN
ertr-323	55	19	(	(	PUNCT
ertr-323	55	20	ertr	ertr	NOUN
ertr-323	55	21	)	)	PUNCT
ertr-323	55	22	,	,	PUNCT
ertr-323	55	23	vol	vol	NOUN
ertr-323	55	24	.	.	PROPN
ertr-323	55	25	16	16	NUM
ertr-323	55	26	,	,	PUNCT
ertr-323	55	27	no	no	INTJ
ertr-323	55	28	.	.	PUNCT
ertr-323	55	29	2/3	2/3	NUM
ertr-323	55	30	,	,	PUNCT
ertr-323	55	31	2019	2019	NUM
ertr-323	55	32	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	55	33	111	111	NUM
ertr-323	55	34	connectivity	connectivity	NOUN
ertr-323	55	35	)	)	PUNCT
ertr-323	55	36	with	with	ADP
ertr-323	55	37	one	one	NUM
ertr-323	55	38	system	system	NOUN
ertr-323	55	39	were	be	AUX
ertr-323	55	40	often	often	ADV
ertr-323	55	41	enough	enough	ADJ
ertr-323	55	42	to	to	PART
ertr-323	55	43	cause	cause	VERB
ertr-323	55	44	apprehension	apprehension	NOUN
ertr-323	55	45	towards	towards	ADP
ertr-323	55	46	all	all	DET
ertr-323	55	47	new	new	ADJ
ertr-323	55	48	technology	technology	NOUN
ertr-323	55	49	.	.	PUNCT
ertr-323	56	1	management	management	NOUN
ertr-323	56	2	views	view	NOUN
ertr-323	56	3	on	on	ADP
ertr-323	56	4	the	the	DET
ertr-323	56	5	uptake	uptake	NOUN
ertr-323	56	6	of	of	ADP
ertr-323	56	7	available	available	ADJ
ertr-323	56	8	technologies	technology	NOUN
ertr-323	56	9	:	:	PUNCT
ertr-323	56	10	china	china	PROPN
ertr-323	56	11	in	in	ADP
ertr-323	56	12	china	china	PROPN
ertr-323	56	13	,	,	PUNCT
ertr-323	56	14	while	while	SCONJ
ertr-323	56	15	attitudes	attitude	NOUN
ertr-323	56	16	towards	towards	ADP
ertr-323	56	17	icts	ict	NOUN
ertr-323	56	18	in	in	ADP
ertr-323	56	19	independent	independent	ADJ
ertr-323	56	20	restaurants	restaurant	NOUN
ertr-323	56	21	are	be	AUX
ertr-323	56	22	largely	largely	ADV
ertr-323	56	23	positive	positive	ADJ
ertr-323	56	24	,	,	PUNCT
ertr-323	56	25	actual	actual	ADJ
ertr-323	56	26	adoption	adoption	NOUN
ertr-323	56	27	of	of	ADP
ertr-323	56	28	such	such	ADJ
ertr-323	56	29	innovations	innovation	NOUN
ertr-323	56	30	remains	remain	VERB
ertr-323	56	31	limited	limited	ADJ
ertr-323	56	32	.	.	PUNCT
ertr-323	57	1	similar	similar	ADJ
ertr-323	57	2	to	to	ADP
ertr-323	57	3	the	the	DET
ertr-323	57	4	uk	uk	PROPN
ertr-323	57	5	,	,	PUNCT
ertr-323	57	6	the	the	DET
ertr-323	57	7	most	most	ADV
ertr-323	57	8	common	common	ADJ
ertr-323	57	9	icts	ict	NOUN
ertr-323	57	10	adopted	adopt	VERB
ertr-323	57	11	by	by	ADP
ertr-323	57	12	the	the	DET
ertr-323	57	13	restaurants	restaurant	NOUN
ertr-323	57	14	are	be	AUX
ertr-323	57	15	smart	smart	ADJ
ertr-323	57	16	delivery	delivery	NOUN
ertr-323	57	17	,	,	PUNCT
ertr-323	57	18	smart	smart	ADJ
ertr-323	57	19	receipts	receipt	NOUN
ertr-323	57	20	and	and	CCONJ
ertr-323	57	21	smart	smart	ADJ
ertr-323	57	22	marketing	marketing	NOUN
ertr-323	57	23	and	and	CCONJ
ertr-323	57	24	customer	customer	NOUN
ertr-323	57	25	relations	relation	NOUN
ertr-323	57	26	management	management	NOUN
ertr-323	57	27	.	.	PUNCT
ertr-323	58	1	some	some	DET
ertr-323	58	2	managers	manager	NOUN
ertr-323	58	3	felt	feel	VERB
ertr-323	58	4	pushed	push	VERB
ertr-323	58	5	toward	toward	ADP
ertr-323	58	6	ict	ict	PROPN
ertr-323	58	7	solutions	solution	NOUN
ertr-323	58	8	in	in	ADP
ertr-323	58	9	response	response	NOUN
ertr-323	58	10	to	to	ADP
ertr-323	58	11	wider	wide	ADJ
ertr-323	58	12	societal	societal	ADJ
ertr-323	58	13	shifts	shift	NOUN
ertr-323	58	14	.	.	PUNCT
ertr-323	59	1	with	with	ADP
ertr-323	59	2	respect	respect	NOUN
ertr-323	59	3	to	to	ADP
ertr-323	59	4	smart	smart	ADJ
ertr-323	59	5	receipts	receipt	NOUN
ertr-323	59	6	,	,	PUNCT
ertr-323	59	7	for	for	ADP
ertr-323	59	8	example	example	NOUN
ertr-323	59	9	,	,	PUNCT
ertr-323	59	10	one	one	NUM
ertr-323	59	11	manager	manager	NOUN
ertr-323	59	12	observed	observe	VERB
ertr-323	59	13	,	,	PUNCT
ertr-323	59	14	“	"	PUNCT
ertr-323	59	15	alibaba	alibaba	PROPN
ertr-323	59	16	and	and	CCONJ
ertr-323	59	17	tencent	tencent	NOUN
ertr-323	59	18	are	be	AUX
ertr-323	59	19	promoting	promote	VERB
ertr-323	59	20	their	their	PRON
ertr-323	59	21	payment	payment	NOUN
ertr-323	59	22	alipay	alipay	NOUN
ertr-323	59	23	and	and	CCONJ
ertr-323	59	24	wechat	wechat	NOUN
ertr-323	59	25	pay	pay	NOUN
ertr-323	59	26	systems	system	NOUN
ertr-323	59	27	.	.	PUNCT
ertr-323	60	1	they	they	PRON
ertr-323	60	2	are	be	AUX
ertr-323	60	3	used	use	VERB
ertr-323	60	4	everywhere	everywhere	ADV
ertr-323	60	5	now	now	ADV
ertr-323	60	6	and	and	CCONJ
ertr-323	60	7	have	have	AUX
ertr-323	60	8	changed	change	VERB
ertr-323	60	9	peoples	people	NOUN
ertr-323	60	10	’	'	PUNCT
ertr-323	60	11	lifestyles	lifestyle	NOUN
ertr-323	60	12	.	.	PUNCT
ertr-323	61	1	so	so	ADV
ertr-323	61	2	you	you	PRON
ertr-323	61	3	have	have	VERB
ertr-323	61	4	to	to	PART
ertr-323	61	5	keep	keep	VERB
ertr-323	61	6	pace	pace	NOUN
ertr-323	61	7	with	with	ADP
ertr-323	61	8	it	it	PRON
ertr-323	61	9	.	.	PUNCT
ertr-323	61	10	”	"	PUNCT
ertr-323	62	1	interestingly	interestingly	ADV
ertr-323	62	2	,	,	PUNCT
ertr-323	62	3	aside	aside	ADV
ertr-323	62	4	from	from	ADP
ertr-323	62	5	those	those	DET
ertr-323	62	6	applications	application	NOUN
ertr-323	62	7	noted	note	VERB
ertr-323	62	8	above	above	ADV
ertr-323	62	9	,	,	PUNCT
ertr-323	62	10	there	there	PRON
ertr-323	62	11	remains	remain	VERB
ertr-323	62	12	generally	generally	ADV
ertr-323	62	13	low	low	ADJ
ertr-323	62	14	uptake	uptake	NOUN
ertr-323	62	15	of	of	ADP
ertr-323	62	16	icts	ict	NOUN
ertr-323	62	17	in	in	ADP
ertr-323	62	18	independent	independent	ADJ
ertr-323	62	19	restaurants	restaurant	NOUN
ertr-323	62	20	in	in	ADP
ertr-323	62	21	china	china	PROPN
ertr-323	62	22	.	.	PUNCT
ertr-323	63	1	cost	cost	NOUN
ertr-323	63	2	is	be	AUX
ertr-323	63	3	cited	cite	VERB
ertr-323	63	4	as	as	ADP
ertr-323	63	5	a	a	DET
ertr-323	63	6	major	major	ADJ
ertr-323	63	7	factor	factor	NOUN
ertr-323	63	8	behind	behind	ADP
ertr-323	63	9	this	this	PRON
ertr-323	63	10	–	–	PUNCT
ertr-323	63	11	with	with	ADP
ertr-323	63	12	managers	manager	NOUN
ertr-323	63	13	often	often	ADV
ertr-323	63	14	believing	believe	VERB
ertr-323	63	15	it	it	PRON
ertr-323	63	16	to	to	PART
ertr-323	63	17	be	be	AUX
ertr-323	63	18	cheaper	cheap	ADJ
ertr-323	63	19	and	and	CCONJ
ertr-323	63	20	more	more	ADV
ertr-323	63	21	effective	effective	ADJ
ertr-323	63	22	to	to	PART
ertr-323	63	23	simply	simply	ADV
ertr-323	63	24	hire	hire	VERB
ertr-323	63	25	more	more	ADJ
ertr-323	63	26	staff	staff	NOUN
ertr-323	63	27	.	.	PUNCT
ertr-323	64	1	some	some	DET
ertr-323	64	2	managers	manager	NOUN
ertr-323	64	3	felt	feel	VERB
ertr-323	64	4	that	that	SCONJ
ertr-323	64	5	the	the	DET
ertr-323	64	6	use	use	NOUN
ertr-323	64	7	of	of	ADP
ertr-323	64	8	icts	ict	NOUN
ertr-323	64	9	could	could	AUX
ertr-323	64	10	have	have	VERB
ertr-323	64	11	a	a	DET
ertr-323	64	12	negative	negative	ADJ
ertr-323	64	13	impact	impact	NOUN
ertr-323	64	14	if	if	SCONJ
ertr-323	64	15	perceived	perceive	VERB
ertr-323	64	16	by	by	ADP
ertr-323	64	17	customers	customer	NOUN
ertr-323	64	18	as	as	ADP
ertr-323	64	19	a	a	DET
ertr-323	64	20	reduction	reduction	NOUN
ertr-323	64	21	in	in	ADP
ertr-323	64	22	the	the	DET
ertr-323	64	23	level	level	NOUN
ertr-323	64	24	of	of	ADP
ertr-323	64	25	personal	personal	ADJ
ertr-323	64	26	service	service	NOUN
ertr-323	64	27	.	.	PUNCT
ertr-323	65	1	thus	thus	ADV
ertr-323	65	2	tasks	task	NOUN
ertr-323	65	3	requiring	require	VERB
ertr-323	65	4	human	human	ADJ
ertr-323	65	5	interaction	interaction	NOUN
ertr-323	65	6	(	(	PUNCT
ertr-323	65	7	e.g.	e.g.	ADV
ertr-323	65	8	ordering	ordering	NOUN
ertr-323	65	9	,	,	PUNCT
ertr-323	65	10	customer	customer	NOUN
ertr-323	65	11	service	service	NOUN
ertr-323	65	12	,	,	PUNCT
ertr-323	65	13	cooking	cooking	NOUN
ertr-323	65	14	)	)	PUNCT
ertr-323	65	15	are	be	AUX
ertr-323	65	16	still	still	ADV
ertr-323	65	17	done	do	VERB
ertr-323	65	18	manually	manually	ADV
ertr-323	65	19	.	.	PUNCT
ertr-323	66	1	at	at	ADP
ertr-323	66	2	the	the	DET
ertr-323	66	3	same	same	ADJ
ertr-323	66	4	time	time	NOUN
ertr-323	66	5	,	,	PUNCT
ertr-323	66	6	some	some	DET
ertr-323	66	7	managers	manager	NOUN
ertr-323	66	8	more	more	ADV
ertr-323	66	9	open	open	ADJ
ertr-323	66	10	to	to	ADP
ertr-323	66	11	ict	ict	PROPN
ertr-323	66	12	innovation	innovation	NOUN
ertr-323	66	13	actually	actually	ADV
ertr-323	66	14	feared	fear	VERB
ertr-323	66	15	that	that	SCONJ
ertr-323	66	16	their	their	PRON
ertr-323	66	17	businesses	business	NOUN
ertr-323	66	18	could	could	AUX
ertr-323	66	19	not	not	PART
ertr-323	66	20	bear	bear	VERB
ertr-323	66	21	the	the	DET
ertr-323	66	22	increased	increase	VERB
ertr-323	66	23	costs	cost	NOUN
ertr-323	66	24	and	and	CCONJ
ertr-323	66	25	complexity	complexity	NOUN
ertr-323	66	26	resulting	result	VERB
ertr-323	66	27	from	from	ADP
ertr-323	66	28	greater	great	ADJ
ertr-323	66	29	customer	customer	NOUN
ertr-323	66	30	demand	demand	NOUN
ertr-323	66	31	.	.	PUNCT
ertr-323	67	1	discussion	discussion	NOUN
ertr-323	67	2	the	the	DET
ertr-323	67	3	insights	insight	NOUN
ertr-323	67	4	from	from	ADP
ertr-323	67	5	these	these	DET
ertr-323	67	6	preliminary	preliminary	ADJ
ertr-323	67	7	interviews	interview	NOUN
ertr-323	67	8	allow	allow	VERB
ertr-323	67	9	the	the	DET
ertr-323	67	10	findings	finding	NOUN
ertr-323	67	11	to	to	PART
ertr-323	67	12	be	be	AUX
ertr-323	67	13	categorised	categorise	VERB
ertr-323	67	14	as	as	SCONJ
ertr-323	67	15	follows	follow	VERB
ertr-323	67	16	using	use	VERB
ertr-323	67	17	the	the	DET
ertr-323	67	18	utaut	utaut	PROPN
ertr-323	67	19	framework	framework	NOUN
ertr-323	67	20	.	.	PUNCT
ertr-323	68	1	performance	performance	NOUN
ertr-323	68	2	expectancy	expectancy	NOUN
ertr-323	68	3	(	(	PUNCT
ertr-323	68	4	pe	pe	NOUN
ertr-323	68	5	)	)	PUNCT
ertr-323	68	6	cost	cost	NOUN
ertr-323	68	7	,	,	PUNCT
ertr-323	68	8	as	as	ADV
ertr-323	68	9	well	well	ADV
ertr-323	68	10	as	as	ADP
ertr-323	68	11	a	a	DET
ertr-323	68	12	general	general	ADJ
ertr-323	68	13	lack	lack	NOUN
ertr-323	68	14	of	of	ADP
ertr-323	68	15	knowledge	knowledge	NOUN
ertr-323	68	16	of	of	ADP
ertr-323	68	17	what	what	PRON
ertr-323	68	18	products	product	NOUN
ertr-323	68	19	are	be	AUX
ertr-323	68	20	available	available	ADJ
ertr-323	68	21	,	,	PUNCT
ertr-323	68	22	seem	seem	VERB
ertr-323	68	23	to	to	PART
ertr-323	68	24	be	be	AUX
ertr-323	68	25	common	common	ADJ
ertr-323	68	26	concerns	concern	NOUN
ertr-323	68	27	for	for	ADP
ertr-323	68	28	managers	manager	NOUN
ertr-323	68	29	of	of	ADP
ertr-323	68	30	independent	independent	ADJ
ertr-323	68	31	restaurants	restaurant	NOUN
ertr-323	68	32	both	both	CCONJ
ertr-323	68	33	in	in	ADP
ertr-323	68	34	china	china	PROPN
ertr-323	68	35	and	and	CCONJ
ertr-323	68	36	the	the	DET
ertr-323	68	37	uk	uk	PROPN
ertr-323	68	38	e	e	PROPN
ertr-323	68	39	-	-	NOUN
ertr-323	68	40	review	review	NOUN
ertr-323	68	41	of	of	ADP
ertr-323	68	42	tourism	tourism	NOUN
ertr-323	68	43	research	research	NOUN
ertr-323	68	44	(	(	PUNCT
ertr-323	68	45	ertr	ertr	NOUN
ertr-323	68	46	)	)	PUNCT
ertr-323	68	47	,	,	PUNCT
ertr-323	68	48	vol	vol	NOUN
ertr-323	68	49	.	.	PROPN
ertr-323	69	1	16	16	NUM
ertr-323	69	2	,	,	PUNCT
ertr-323	69	3	no	no	INTJ
ertr-323	69	4	.	.	PUNCT
ertr-323	70	1	2/3	2/3	NUM
ertr-323	70	2	,	,	PUNCT
ertr-323	70	3	2019	2019	NUM
ertr-323	70	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	70	5	112	112	NUM
ertr-323	70	6	when	when	SCONJ
ertr-323	70	7	it	it	PRON
ertr-323	70	8	comes	come	VERB
ertr-323	70	9	to	to	ADP
ertr-323	70	10	the	the	DET
ertr-323	70	11	adoption	adoption	NOUN
ertr-323	70	12	of	of	ADP
ertr-323	70	13	ict	ict	PROPN
ertr-323	70	14	.	.	PUNCT
ertr-323	71	1	predicting	predict	VERB
ertr-323	71	2	the	the	DET
ertr-323	71	3	return	return	VERB
ertr-323	71	4	-	-	PUNCT
ertr-323	71	5	on	on	ADP
ertr-323	71	6	-	-	PUNCT
ertr-323	71	7	investment	investment	NOUN
ertr-323	71	8	(	(	PUNCT
ertr-323	71	9	roi	roi	NOUN
ertr-323	71	10	)	)	PUNCT
ertr-323	71	11	of	of	ADP
ertr-323	71	12	new	new	ADJ
ertr-323	71	13	ict	ict	NOUN
ertr-323	71	14	systems	system	NOUN
ertr-323	71	15	is	be	AUX
ertr-323	71	16	difficult	difficult	ADJ
ertr-323	71	17	,	,	PUNCT
ertr-323	71	18	making	make	VERB
ertr-323	71	19	it	it	PRON
ertr-323	71	20	hard	hard	ADJ
ertr-323	71	21	to	to	PART
ertr-323	71	22	justify	justify	VERB
ertr-323	71	23	purchases	purchase	NOUN
ertr-323	71	24	.	.	PUNCT
ertr-323	72	1	further	far	ADV
ertr-323	72	2	,	,	PUNCT
ertr-323	72	3	as	as	SCONJ
ertr-323	72	4	independent	independent	ADJ
ertr-323	72	5	restaurants	restaurant	NOUN
ertr-323	72	6	tend	tend	VERB
ertr-323	72	7	to	to	PART
ertr-323	72	8	be	be	AUX
ertr-323	72	9	relatively	relatively	ADV
ertr-323	72	10	small	small	ADJ
ertr-323	72	11	in	in	ADP
ertr-323	72	12	size	size	NOUN
ertr-323	72	13	,	,	PUNCT
ertr-323	72	14	there	there	PRON
ertr-323	72	15	would	would	AUX
ertr-323	72	16	be	be	AUX
ertr-323	72	17	no	no	DET
ertr-323	72	18	economies	economy	NOUN
ertr-323	72	19	of	of	ADP
ertr-323	72	20	scale	scale	NOUN
ertr-323	72	21	when	when	SCONJ
ertr-323	72	22	purchasing	purchase	VERB
ertr-323	72	23	and	and	CCONJ
ertr-323	72	24	installing	instal	VERB
ertr-323	72	25	new	new	ADJ
ertr-323	72	26	systems	system	NOUN
ertr-323	72	27	.	.	PUNCT
ertr-323	73	1	effort	effort	NOUN
ertr-323	73	2	expectancy	expectancy	NOUN
ertr-323	73	3	(	(	PUNCT
ertr-323	73	4	ee	ee	NOUN
ertr-323	73	5	)	)	PUNCT
ertr-323	73	6	language	language	NOUN
ertr-323	73	7	presents	present	VERB
ertr-323	73	8	another	another	DET
ertr-323	73	9	pressure	pressure	NOUN
ertr-323	73	10	point	point	NOUN
ertr-323	73	11	for	for	ADP
ertr-323	73	12	ict	ict	NOUN
ertr-323	73	13	adoption	adoption	NOUN
ertr-323	73	14	in	in	ADP
ertr-323	73	15	independent	independent	ADJ
ertr-323	73	16	restaurants	restaurant	NOUN
ertr-323	73	17	.	.	PUNCT
ertr-323	74	1	many	many	ADJ
ertr-323	74	2	of	of	ADP
ertr-323	74	3	the	the	DET
ertr-323	74	4	ict	ict	PROPN
ertr-323	74	5	systems	system	NOUN
ertr-323	74	6	available	available	ADJ
ertr-323	74	7	for	for	ADP
ertr-323	74	8	restaurateurs	restaurateur	NOUN
ertr-323	74	9	in	in	ADP
ertr-323	74	10	the	the	DET
ertr-323	74	11	uk	uk	PROPN
ertr-323	74	12	and	and	CCONJ
ertr-323	74	13	china	china	PROPN
ertr-323	74	14	use	use	VERB
ertr-323	74	15	english	english	PROPN
ertr-323	74	16	as	as	ADP
ertr-323	74	17	their	their	PRON
ertr-323	74	18	primary	primary	ADJ
ertr-323	74	19	language	language	NOUN
ertr-323	74	20	of	of	ADP
ertr-323	74	21	operation	operation	NOUN
ertr-323	74	22	.	.	PUNCT
ertr-323	75	1	however	however	ADV
ertr-323	75	2	,	,	PUNCT
ertr-323	75	3	this	this	PRON
ertr-323	75	4	is	be	AUX
ertr-323	75	5	often	often	ADV
ertr-323	75	6	not	not	PART
ertr-323	75	7	the	the	DET
ertr-323	75	8	first	first	ADJ
ertr-323	75	9	language	language	NOUN
ertr-323	75	10	of	of	ADP
ertr-323	75	11	the	the	DET
ertr-323	75	12	people	people	NOUN
ertr-323	75	13	working	work	VERB
ertr-323	75	14	in	in	ADP
ertr-323	75	15	restaurants	restaurant	NOUN
ertr-323	75	16	.	.	PUNCT
ertr-323	76	1	for	for	ADP
ertr-323	76	2	example	example	NOUN
ertr-323	76	3	,	,	PUNCT
ertr-323	76	4	according	accord	VERB
ertr-323	76	5	to	to	ADP
ertr-323	76	6	kpmg	kpmg	PROPN
ertr-323	76	7	(	(	PUNCT
ertr-323	76	8	2017	2017	NUM
ertr-323	76	9	)	)	PUNCT
ertr-323	76	10	over	over	ADP
ertr-323	76	11	75	75	NUM
ertr-323	76	12	%	%	NOUN
ertr-323	76	13	of	of	ADP
ertr-323	76	14	waiters	waiter	NOUN
ertr-323	76	15	in	in	ADP
ertr-323	76	16	london	london	PROPN
ertr-323	76	17	are	be	AUX
ertr-323	76	18	of	of	ADP
ertr-323	76	19	non	non	ADJ
ertr-323	76	20	-	-	ADJ
ertr-323	76	21	british	british	ADJ
ertr-323	76	22	origin	origin	NOUN
ertr-323	76	23	.	.	PUNCT
ertr-323	77	1	in	in	ADP
ertr-323	77	2	china	china	PROPN
ertr-323	77	3	,	,	PUNCT
ertr-323	77	4	the	the	DET
ertr-323	77	5	situation	situation	NOUN
ertr-323	77	6	is	be	AUX
ertr-323	77	7	more	more	ADV
ertr-323	77	8	homogeneous	homogeneous	ADJ
ertr-323	77	9	,	,	PUNCT
ertr-323	77	10	but	but	CCONJ
ertr-323	77	11	icts	ict	NOUN
ertr-323	77	12	available	available	ADJ
ertr-323	77	13	still	still	ADV
ertr-323	77	14	sometimes	sometimes	ADV
ertr-323	77	15	needs	need	VERB
ertr-323	77	16	to	to	PART
ertr-323	77	17	be	be	AUX
ertr-323	77	18	operated	operate	VERB
ertr-323	77	19	in	in	ADP
ertr-323	77	20	english	english	PROPN
ertr-323	77	21	.	.	PUNCT
ertr-323	78	1	this	this	PRON
ertr-323	78	2	brings	bring	VERB
ertr-323	78	3	about	about	ADP
ertr-323	78	4	difficulties	difficulty	NOUN
ertr-323	78	5	in	in	ADP
ertr-323	78	6	training	training	NOUN
ertr-323	78	7	staff	staff	NOUN
ertr-323	78	8	and	and	CCONJ
ertr-323	78	9	maintaining	maintain	VERB
ertr-323	78	10	the	the	DET
ertr-323	78	11	systems	system	NOUN
ertr-323	78	12	.	.	PUNCT
ertr-323	79	1	social	social	ADJ
ertr-323	79	2	influence	influence	NOUN
ertr-323	79	3	(	(	PUNCT
ertr-323	79	4	si	si	AUX
ertr-323	79	5	)	)	PUNCT
ertr-323	79	6	deciding	decide	VERB
ertr-323	79	7	what	what	PRON
ertr-323	79	8	parts	part	NOUN
ertr-323	79	9	of	of	ADP
ertr-323	79	10	the	the	DET
ertr-323	79	11	service	service	NOUN
ertr-323	79	12	should	should	AUX
ertr-323	79	13	be	be	AUX
ertr-323	79	14	enhanced	enhance	VERB
ertr-323	79	15	with	with	ADP
ertr-323	79	16	technology	technology	NOUN
ertr-323	79	17	for	for	ADP
ertr-323	79	18	best	good	ADJ
ertr-323	79	19	outcomes	outcome	NOUN
ertr-323	79	20	in	in	ADP
ertr-323	79	21	terms	term	NOUN
ertr-323	79	22	of	of	ADP
ertr-323	79	23	efficiency	efficiency	NOUN
ertr-323	79	24	and	and	CCONJ
ertr-323	79	25	customer	customer	NOUN
ertr-323	79	26	and	and	CCONJ
ertr-323	79	27	employee	employee	NOUN
ertr-323	79	28	satisfaction	satisfaction	NOUN
ertr-323	79	29	is	be	AUX
ertr-323	79	30	difficult	difficult	ADJ
ertr-323	79	31	,	,	PUNCT
ertr-323	79	32	leading	lead	VERB
ertr-323	79	33	to	to	ADP
ertr-323	79	34	both	both	CCONJ
ertr-323	79	35	internal	internal	ADJ
ertr-323	79	36	and	and	CCONJ
ertr-323	79	37	external	external	ADJ
ertr-323	79	38	dissatisfaction	dissatisfaction	NOUN
ertr-323	79	39	if	if	SCONJ
ertr-323	79	40	the	the	DET
ertr-323	79	41	outcome	outcome	NOUN
ertr-323	79	42	is	be	AUX
ertr-323	79	43	negative	negative	ADJ
ertr-323	79	44	.	.	PUNCT
ertr-323	80	1	further	far	ADV
ertr-323	80	2	,	,	PUNCT
ertr-323	80	3	independent	independent	ADJ
ertr-323	80	4	restaurants	restaurant	NOUN
ertr-323	80	5	are	be	AUX
ertr-323	80	6	particularly	particularly	ADV
ertr-323	80	7	vulnerable	vulnerable	ADJ
ertr-323	80	8	to	to	ADP
ertr-323	80	9	negative	negative	ADJ
ertr-323	80	10	word	word	NOUN
ertr-323	80	11	-	-	PUNCT
ertr-323	80	12	of	of	ADP
ertr-323	80	13	-	-	PUNCT
ertr-323	80	14	mouth	mouth	NOUN
ertr-323	80	15	as	as	SCONJ
ertr-323	80	16	they	they	PRON
ertr-323	80	17	often	often	ADV
ertr-323	80	18	rely	rely	VERB
ertr-323	80	19	on	on	ADP
ertr-323	80	20	repeat	repeat	PROPN
ertr-323	80	21	custom	custom	NOUN
ertr-323	80	22	.	.	PUNCT
ertr-323	81	1	the	the	DET
ertr-323	81	2	rise	rise	NOUN
ertr-323	81	3	of	of	ADP
ertr-323	81	4	social	social	ADJ
ertr-323	81	5	media	medium	NOUN
ertr-323	81	6	and	and	CCONJ
ertr-323	81	7	smart	smart	ADJ
ertr-323	81	8	marketing	marketing	NOUN
ertr-323	81	9	has	have	AUX
ertr-323	81	10	exacerbated	exacerbate	VERB
ertr-323	81	11	this	this	PRON
ertr-323	81	12	,	,	PUNCT
ertr-323	81	13	as	as	SCONJ
ertr-323	81	14	customers	customer	NOUN
ertr-323	81	15	tend	tend	VERB
ertr-323	81	16	to	to	PART
ertr-323	81	17	voice	voice	VERB
ertr-323	81	18	their	their	PRON
ertr-323	81	19	opinions	opinion	NOUN
ertr-323	81	20	,	,	PUNCT
ertr-323	81	21	especially	especially	ADV
ertr-323	81	22	after	after	ADP
ertr-323	81	23	a	a	DET
ertr-323	81	24	service	service	NOUN
ertr-323	81	25	failure	failure	NOUN
ertr-323	81	26	.	.	PUNCT
ertr-323	82	1	facilitating	facilitate	VERB
ertr-323	82	2	conditions	condition	NOUN
ertr-323	82	3	(	(	PUNCT
ertr-323	82	4	fc	fc	X
ertr-323	82	5	)	)	PUNCT
ertr-323	82	6	the	the	DET
ertr-323	82	7	physical	physical	ADJ
ertr-323	82	8	layout	layout	NOUN
ertr-323	82	9	and	and	CCONJ
ertr-323	82	10	small	small	ADJ
ertr-323	82	11	size	size	NOUN
ertr-323	82	12	of	of	ADP
ertr-323	82	13	most	most	ADJ
ertr-323	82	14	independent	independent	ADJ
ertr-323	82	15	restaurants	restaurant	NOUN
ertr-323	82	16	may	may	AUX
ertr-323	82	17	pose	pose	VERB
ertr-323	82	18	problems	problem	NOUN
ertr-323	82	19	in	in	ADP
ertr-323	82	20	adopting	adopt	VERB
ertr-323	82	21	certain	certain	ADJ
ertr-323	82	22	icts	ict	NOUN
ertr-323	82	23	both	both	PRON
ertr-323	82	24	in	in	ADP
ertr-323	82	25	china	china	PROPN
ertr-323	82	26	and	and	CCONJ
ertr-323	82	27	the	the	DET
ertr-323	82	28	uk	uk	PROPN
ertr-323	82	29	.	.	PUNCT
ertr-323	83	1	there	there	PRON
ertr-323	83	2	might	might	AUX
ertr-323	83	3	also	also	ADV
ertr-323	83	4	be	be	AUX
ertr-323	83	5	issues	issue	NOUN
ertr-323	83	6	of	of	ADP
ertr-323	83	7	interconnectivity	interconnectivity	NOUN
ertr-323	83	8	,	,	PUNCT
ertr-323	83	9	whereby	whereby	SCONJ
ertr-323	83	10	multiple	multiple	ADJ
ertr-323	83	11	systems	system	NOUN
ertr-323	83	12	might	might	AUX
ertr-323	83	13	not	not	PART
ertr-323	83	14	work	work	VERB
ertr-323	83	15	well	well	ADV
ertr-323	83	16	together	together	ADV
ertr-323	83	17	or	or	CCONJ
ertr-323	83	18	new	new	ADJ
ertr-323	83	19	systems	system	NOUN
ertr-323	83	20	might	might	AUX
ertr-323	83	21	not	not	PART
ertr-323	83	22	work	work	VERB
ertr-323	83	23	well	well	ADV
ertr-323	83	24	with	with	ADP
ertr-323	83	25	existing	exist	VERB
ertr-323	83	26	ones	one	NOUN
ertr-323	83	27	.	.	PUNCT
ertr-323	84	1	sometimes	sometimes	ADV
ertr-323	84	2	managers	manager	NOUN
ertr-323	84	3	feel	feel	VERB
ertr-323	84	4	they	they	PRON
ertr-323	84	5	receive	receive	VERB
ertr-323	84	6	inadequate	inadequate	ADJ
ertr-323	84	7	training	training	NOUN
ertr-323	84	8	in	in	ADP
ertr-323	84	9	new	new	ADJ
ertr-323	84	10	ict	ict	NOUN
ertr-323	84	11	from	from	ADP
ertr-323	84	12	the	the	DET
ertr-323	84	13	service	service	NOUN
ertr-323	84	14	provider	provider	NOUN
ertr-323	84	15	.	.	PUNCT
ertr-323	85	1	generational	generational	ADJ
ertr-323	85	2	differences	difference	NOUN
ertr-323	85	3	in	in	ADP
ertr-323	85	4	attitudes	attitude	NOUN
ertr-323	85	5	towards	towards	ADP
ertr-323	85	6	e	e	NOUN
ertr-323	85	7	-	-	NOUN
ertr-323	85	8	review	review	NOUN
ertr-323	85	9	of	of	ADP
ertr-323	85	10	tourism	tourism	NOUN
ertr-323	85	11	research	research	NOUN
ertr-323	85	12	(	(	PUNCT
ertr-323	85	13	ertr	ertr	NOUN
ertr-323	85	14	)	)	PUNCT
ertr-323	85	15	,	,	PUNCT
ertr-323	85	16	vol	vol	NOUN
ertr-323	85	17	.	.	PROPN
ertr-323	86	1	16	16	NUM
ertr-323	86	2	,	,	PUNCT
ertr-323	86	3	no	no	INTJ
ertr-323	86	4	.	.	PUNCT
ertr-323	87	1	2/3	2/3	NUM
ertr-323	87	2	,	,	PUNCT
ertr-323	87	3	2019	2019	NUM
ertr-323	87	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	87	5	113	113	NUM
ertr-323	87	6	ict	ict	NOUN
ertr-323	87	7	may	may	AUX
ertr-323	87	8	also	also	ADV
ertr-323	87	9	exist	exist	VERB
ertr-323	87	10	,	,	PUNCT
ertr-323	87	11	whereby	whereby	SCONJ
ertr-323	87	12	there	there	PRON
ertr-323	87	13	might	might	AUX
ertr-323	87	14	be	be	AUX
ertr-323	87	15	a	a	DET
ertr-323	87	16	significant	significant	ADJ
ertr-323	87	17	gap	gap	NOUN
ertr-323	87	18	between	between	ADP
ertr-323	87	19	the	the	DET
ertr-323	87	20	managers	manager	NOUN
ertr-323	87	21	’	'	PUNCT
ertr-323	87	22	and	and	CCONJ
ertr-323	87	23	their	their	PRON
ertr-323	87	24	employees	employee	NOUN
ertr-323	87	25	’	'	PUNCT
ertr-323	87	26	it	it	PRON
ertr-323	87	27	proficiency	proficiency	NOUN
ertr-323	87	28	.	.	PUNCT
ertr-323	88	1	conclusions	conclusion	NOUN
ertr-323	88	2	,	,	PUNCT
ertr-323	88	3	limitations	limitation	NOUN
ertr-323	88	4	and	and	CCONJ
ertr-323	88	5	future	future	ADJ
ertr-323	88	6	research	research	NOUN
ertr-323	88	7	in	in	ADP
ertr-323	88	8	both	both	DET
ertr-323	88	9	china	china	PROPN
ertr-323	88	10	and	and	CCONJ
ertr-323	88	11	the	the	DET
ertr-323	88	12	uk	uk	PROPN
ertr-323	88	13	cost	cost	NOUN
ertr-323	88	14	,	,	PUNCT
ertr-323	88	15	the	the	DET
ertr-323	88	16	dominant	dominant	ADJ
ertr-323	88	17	use	use	NOUN
ertr-323	88	18	of	of	ADP
ertr-323	88	19	english	english	PROPN
ertr-323	88	20	in	in	ADP
ertr-323	88	21	ict	ict	NOUN
ertr-323	88	22	operating	operating	NOUN
ertr-323	88	23	systems	system	NOUN
ertr-323	88	24	,	,	PUNCT
ertr-323	88	25	limited	limited	ADJ
ertr-323	88	26	knowledge	knowledge	NOUN
ertr-323	88	27	of	of	ADP
ertr-323	88	28	what	what	PRON
ertr-323	88	29	icts	ict	NOUN
ertr-323	88	30	are	be	AUX
ertr-323	88	31	available	available	ADJ
ertr-323	88	32	,	,	PUNCT
ertr-323	88	33	and	and	CCONJ
ertr-323	88	34	the	the	DET
ertr-323	88	35	physical	physical	ADJ
ertr-323	88	36	constraints	constraint	NOUN
ertr-323	88	37	of	of	ADP
ertr-323	88	38	premises	premise	NOUN
ertr-323	88	39	are	be	AUX
ertr-323	88	40	primary	primary	ADJ
ertr-323	88	41	concerns	concern	NOUN
ertr-323	88	42	with	with	ADP
ertr-323	88	43	respect	respect	NOUN
ertr-323	88	44	to	to	ADP
ertr-323	88	45	the	the	DET
ertr-323	88	46	adoption	adoption	NOUN
ertr-323	88	47	of	of	ADP
ertr-323	88	48	new	new	ADJ
ertr-323	88	49	icts	ict	NOUN
ertr-323	88	50	.	.	PUNCT
ertr-323	89	1	additionally	additionally	ADV
ertr-323	89	2	,	,	PUNCT
ertr-323	89	3	managers	manager	NOUN
ertr-323	89	4	in	in	ADP
ertr-323	89	5	the	the	DET
ertr-323	89	6	uk	uk	PROPN
ertr-323	89	7	are	be	AUX
ertr-323	89	8	concerned	concern	VERB
ertr-323	89	9	with	with	ADP
ertr-323	89	10	the	the	DET
ertr-323	89	11	poor	poor	ADJ
ertr-323	89	12	interconnectivity	interconnectivity	NOUN
ertr-323	89	13	of	of	ADP
ertr-323	89	14	different	different	ADJ
ertr-323	89	15	ict	ict	NOUN
ertr-323	89	16	systems	system	NOUN
ertr-323	89	17	,	,	PUNCT
ertr-323	89	18	while	while	SCONJ
ertr-323	89	19	their	their	PRON
ertr-323	89	20	counterparts	counterpart	NOUN
ertr-323	89	21	in	in	ADP
ertr-323	89	22	china	china	PROPN
ertr-323	89	23	worry	worry	VERB
ertr-323	89	24	that	that	SCONJ
ertr-323	89	25	the	the	DET
ertr-323	89	26	diminished	diminished	ADJ
ertr-323	89	27	role	role	NOUN
ertr-323	89	28	of	of	ADP
ertr-323	89	29	human	human	ADJ
ertr-323	89	30	interaction	interaction	NOUN
ertr-323	89	31	in	in	ADP
ertr-323	89	32	the	the	DET
ertr-323	89	33	service	service	NOUN
ertr-323	89	34	experience	experience	NOUN
ertr-323	89	35	might	might	AUX
ertr-323	89	36	alienate	alienate	VERB
ertr-323	89	37	customers	customer	NOUN
ertr-323	89	38	.	.	PUNCT
ertr-323	90	1	these	these	DET
ertr-323	90	2	preliminary	preliminary	ADJ
ertr-323	90	3	findings	finding	NOUN
ertr-323	90	4	provide	provide	VERB
ertr-323	90	5	important	important	ADJ
ertr-323	90	6	insights	insight	NOUN
ertr-323	90	7	into	into	ADP
ertr-323	90	8	the	the	DET
ertr-323	90	9	factors	factor	NOUN
ertr-323	90	10	underlying	underlie	VERB
ertr-323	90	11	resistance	resistance	NOUN
ertr-323	90	12	to	to	ADP
ertr-323	90	13	ict	ict	NOUN
ertr-323	90	14	adoption	adoption	NOUN
ertr-323	90	15	in	in	ADP
ertr-323	90	16	the	the	DET
ertr-323	90	17	independent	independent	ADJ
ertr-323	90	18	restaurant	restaurant	NOUN
ertr-323	90	19	sector	sector	NOUN
ertr-323	90	20	.	.	PUNCT
ertr-323	91	1	it	it	PRON
ertr-323	91	2	should	should	AUX
ertr-323	91	3	be	be	AUX
ertr-323	91	4	noted	note	VERB
ertr-323	91	5	that	that	SCONJ
ertr-323	91	6	there	there	PRON
ertr-323	91	7	are	be	VERB
ertr-323	91	8	a	a	DET
ertr-323	91	9	number	number	NOUN
ertr-323	91	10	of	of	ADP
ertr-323	91	11	potential	potential	ADJ
ertr-323	91	12	limitations	limitation	NOUN
ertr-323	91	13	to	to	PART
ertr-323	91	14	consider	consider	VERB
ertr-323	91	15	.	.	PUNCT
ertr-323	92	1	resource	resource	NOUN
ertr-323	92	2	and	and	CCONJ
ertr-323	92	3	time	time	NOUN
ertr-323	92	4	constraints	constraint	NOUN
ertr-323	92	5	necessitated	necessitate	VERB
ertr-323	92	6	both	both	PRON
ertr-323	92	7	small	small	ADJ
ertr-323	92	8	sample	sample	NOUN
ertr-323	92	9	size	size	NOUN
ertr-323	92	10	and	and	CCONJ
ertr-323	92	11	a	a	DET
ertr-323	92	12	narrow	narrow	ADJ
ertr-323	92	13	focus	focus	NOUN
ertr-323	92	14	in	in	ADP
ertr-323	92	15	the	the	DET
ertr-323	92	16	pilot	pilot	NOUN
ertr-323	92	17	interviews	interview	NOUN
ertr-323	92	18	.	.	PUNCT
ertr-323	93	1	the	the	DET
ertr-323	93	2	use	use	NOUN
ertr-323	93	3	of	of	ADP
ertr-323	93	4	the	the	DET
ertr-323	93	5	utaut	utaut	PROPN
ertr-323	93	6	framework	framework	NOUN
ertr-323	93	7	in	in	ADP
ertr-323	93	8	a	a	DET
ertr-323	93	9	purely	purely	ADV
ertr-323	93	10	qualitative	qualitative	ADJ
ertr-323	93	11	approach	approach	NOUN
ertr-323	93	12	may	may	AUX
ertr-323	93	13	raise	raise	VERB
ertr-323	93	14	questions	question	NOUN
ertr-323	93	15	about	about	ADP
ertr-323	93	16	the	the	DET
ertr-323	93	17	subjectivity	subjectivity	NOUN
ertr-323	93	18	of	of	ADP
ertr-323	93	19	measurements	measurement	NOUN
ertr-323	93	20	.	.	PUNCT
ertr-323	94	1	a	a	DET
ertr-323	94	2	further	further	ADJ
ertr-323	94	3	study	study	NOUN
ertr-323	94	4	employing	employ	VERB
ertr-323	94	5	the	the	DET
ertr-323	94	6	extended	extended	ADJ
ertr-323	94	7	version	version	NOUN
ertr-323	94	8	of	of	ADP
ertr-323	94	9	the	the	DET
ertr-323	94	10	utaut	utaut	PROPN
ertr-323	94	11	model	model	NOUN
ertr-323	94	12	and	and	CCONJ
ertr-323	94	13	involving	involve	VERB
ertr-323	94	14	a	a	DET
ertr-323	94	15	larger	large	ADJ
ertr-323	94	16	sample	sample	NOUN
ertr-323	94	17	of	of	ADP
ertr-323	94	18	participants	participant	NOUN
ertr-323	94	19	(	(	PUNCT
ertr-323	94	20	possibly	possibly	ADV
ertr-323	94	21	including	include	VERB
ertr-323	94	22	a	a	DET
ertr-323	94	23	quantitative	quantitative	ADJ
ertr-323	94	24	survey	survey	NOUN
ertr-323	94	25	)	)	PUNCT
ertr-323	94	26	would	would	AUX
ertr-323	94	27	allow	allow	VERB
ertr-323	94	28	for	for	ADP
ertr-323	94	29	an	an	DET
ertr-323	94	30	exploration	exploration	NOUN
ertr-323	94	31	of	of	ADP
ertr-323	94	32	additional	additional	ADJ
ertr-323	94	33	factors	factor	NOUN
ertr-323	94	34	moderating	moderate	VERB
ertr-323	94	35	the	the	DET
ertr-323	94	36	behaviour	behaviour	NOUN
ertr-323	94	37	of	of	ADP
ertr-323	94	38	managers	manager	NOUN
ertr-323	94	39	and	and	CCONJ
ertr-323	94	40	would	would	AUX
ertr-323	94	41	result	result	VERB
ertr-323	94	42	in	in	ADP
ertr-323	94	43	specific	specific	ADJ
ertr-323	94	44	recommendations	recommendation	NOUN
ertr-323	94	45	for	for	ADP
ertr-323	94	46	overcoming	overcome	VERB
ertr-323	94	47	resistance	resistance	NOUN
ertr-323	94	48	to	to	ADP
ertr-323	94	49	the	the	DET
ertr-323	94	50	adoption	adoption	NOUN
ertr-323	94	51	of	of	ADP
ertr-323	94	52	new	new	ADJ
ertr-323	94	53	technologies	technology	NOUN
ertr-323	94	54	.	.	PUNCT
ertr-323	95	1	references	reference	NOUN
ertr-323	95	2	al	al	PROPN
ertr-323	95	3	-	-	PUNCT
ertr-323	95	4	qeisi	qeisi	PROPN
ertr-323	95	5	,	,	PUNCT
ertr-323	95	6	k.	k.	PROPN
ertr-323	95	7	,	,	PUNCT
ertr-323	95	8	dennis	dennis	PROPN
ertr-323	95	9	,	,	PUNCT
ertr-323	95	10	c.	c.	PROPN
ertr-323	95	11	,	,	PUNCT
ertr-323	95	12	hegazy	hegazy	ADV
ertr-323	95	13	,	,	PUNCT
ertr-323	95	14	a.	a.	PROPN
ertr-323	95	15	,	,	PUNCT
ertr-323	95	16	&	&	CCONJ
ertr-323	95	17	abbad	abbad	PROPN
ertr-323	95	18	,	,	PUNCT
ertr-323	95	19	m.	m.	NOUN
ertr-323	95	20	,	,	PUNCT
ertr-323	95	21	(	(	PUNCT
ertr-323	95	22	2015	2015	NUM
ertr-323	95	23	)	)	PUNCT
ertr-323	95	24	how	how	SCONJ
ertr-323	95	25	viable	viable	ADJ
ertr-323	95	26	is	be	AUX
ertr-323	95	27	the	the	DET
ertr-323	95	28	utaut	utaut	PROPN
ertr-323	95	29	model	model	NOUN
ertr-323	95	30	in	in	ADP
ertr-323	95	31	a	a	DET
ertr-323	95	32	non	non	ADJ
ertr-323	95	33	-	-	ADJ
ertr-323	95	34	western	western	ADJ
ertr-323	95	35	context	context	NOUN
ertr-323	95	36	?	?	PUNCT
ertr-323	96	1	international	international	ADJ
ertr-323	96	2	journal	journal	NOUN
ertr-323	96	3	of	of	ADP
ertr-323	96	4	business	business	NOUN
ertr-323	96	5	research	research	NOUN
ertr-323	96	6	12(2	12(2	NUM
ertr-323	96	7	):	):	PUNCT
ertr-323	96	8	204	204	NUM
ertr-323	96	9	-	-	SYM
ertr-323	96	10	219	219	NUM
ertr-323	96	11	.	.	PUNCT
ertr-323	97	1	bilgihan	bilgihan	ADV
ertr-323	97	2	,	,	PUNCT
ertr-323	97	3	a.	a.	NOUN
ertr-323	97	4	and	and	CCONJ
ertr-323	97	5	nejad	nejad	PROPN
ertr-323	97	6	,	,	PUNCT
ertr-323	97	7	m.	m.	NOUN
ertr-323	97	8	(	(	PUNCT
ertr-323	97	9	2015	2015	NUM
ertr-323	97	10	)	)	PUNCT
ertr-323	97	11	innovation	innovation	NOUN
ertr-323	97	12	in	in	ADP
ertr-323	97	13	hospitality	hospitality	NOUN
ertr-323	97	14	and	and	CCONJ
ertr-323	97	15	tourism	tourism	NOUN
ertr-323	97	16	industries	industry	NOUN
ertr-323	97	17	.	.	PUNCT
ertr-323	98	1	journal	journal	PROPN
ertr-323	98	2	of	of	ADP
ertr-323	98	3	hospitality	hospitality	NOUN
ertr-323	98	4	and	and	CCONJ
ertr-323	98	5	tourism	tourism	NOUN
ertr-323	98	6	technology	technology	NOUN
ertr-323	98	7	6(3	6(3	PROPN
ertr-323	98	8	)	)	PUNCT
ertr-323	98	9	.	.	PUNCT
ertr-323	99	1	cornell	cornell	PROPN
ertr-323	99	2	university	university	PROPN
ertr-323	99	3	,	,	PUNCT
ertr-323	99	4	insead	insead	NOUN
ertr-323	99	5	,	,	PUNCT
ertr-323	99	6	and	and	CCONJ
ertr-323	99	7	wipo	wipo	PROPN
ertr-323	99	8	.	.	PUNCT
ertr-323	100	1	(	(	PUNCT
ertr-323	100	2	2018	2018	NUM
ertr-323	100	3	)	)	PUNCT
ertr-323	100	4	global	global	ADJ
ertr-323	100	5	innovation	innovation	NOUN
ertr-323	100	6	index	index	NOUN
ertr-323	100	7	2018	2018	NUM
ertr-323	100	8	.	.	PUNCT
ertr-323	101	1	available	available	ADJ
ertr-323	101	2	at	at	ADP
ertr-323	101	3	:	:	PUNCT
ertr-323	101	4	https://www.globalinnovationindex.org/gii-2018-report	https://www.globalinnovationindex.org/gii-2018-report	NOUN
ertr-323	101	5	(	(	PUNCT
ertr-323	101	6	accessed	access	VERB
ertr-323	101	7	11th	11th	ADJ
ertr-323	101	8	october	october	NOUN
ertr-323	101	9	2018	2018	NUM
ertr-323	101	10	)	)	PUNCT
ertr-323	101	11	.	.	PUNCT
ertr-323	102	1	davis	davis	PROPN
ertr-323	102	2	,	,	PUNCT
ertr-323	102	3	b.	b.	PROPN
ertr-323	102	4	,	,	PUNCT
ertr-323	102	5	lockwood	lockwood	PROPN
ertr-323	102	6	,	,	PUNCT
ertr-323	102	7	a.	a.	PROPN
ertr-323	102	8	,	,	PUNCT
ertr-323	102	9	alcott	alcott	PROPN
ertr-323	102	10	,	,	PUNCT
ertr-323	102	11	p.	p.	NOUN
ertr-323	102	12	and	and	CCONJ
ertr-323	102	13	pantelidis	pantelidi	NOUN
ertr-323	102	14	,	,	PUNCT
ertr-323	102	15	i.	i.	PROPN
ertr-323	102	16	(	(	PUNCT
ertr-323	102	17	2018	2018	NUM
ertr-323	102	18	)	)	PUNCT
ertr-323	102	19	food	food	NOUN
ertr-323	102	20	and	and	CCONJ
ertr-323	102	21	beverage	beverage	NOUN
ertr-323	102	22	management	management	NOUN
ertr-323	102	23	.	.	PUNCT
ertr-323	103	1	6th	6th	ADJ
ertr-323	103	2	ed	ed	NOUN
ertr-323	103	3	.	.	PUNCT
ertr-323	104	1	new	new	PROPN
ertr-323	104	2	york	york	PROPN
ertr-323	104	3	:	:	PUNCT
ertr-323	104	4	routledge	routledge	PROPN
ertr-323	104	5	.	.	PUNCT
ertr-323	105	1	e	e	X
ertr-323	105	2	-	-	NOUN
ertr-323	105	3	review	review	NOUN
ertr-323	105	4	of	of	ADP
ertr-323	105	5	tourism	tourism	NOUN
ertr-323	105	6	research	research	NOUN
ertr-323	105	7	(	(	PUNCT
ertr-323	105	8	ertr	ertr	NOUN
ertr-323	105	9	)	)	PUNCT
ertr-323	105	10	,	,	PUNCT
ertr-323	105	11	vol	vol	NOUN
ertr-323	105	12	.	.	PROPN
ertr-323	106	1	16	16	NUM
ertr-323	106	2	,	,	PUNCT
ertr-323	106	3	no	no	INTJ
ertr-323	106	4	.	.	PUNCT
ertr-323	107	1	2/3	2/3	NUM
ertr-323	107	2	,	,	PUNCT
ertr-323	107	3	2019	2019	NUM
ertr-323	107	4	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-323	107	5	114	114	NUM
ertr-323	107	6	euromonitor	euromonitor	NOUN
ertr-323	107	7	.	.	PUNCT
ertr-323	108	1	(	(	PUNCT
ertr-323	108	2	2018a	2018a	NUM
ertr-323	108	3	&	&	CCONJ
ertr-323	108	4	b	b	NOUN
ertr-323	108	5	)	)	PUNCT
ertr-323	108	6	consumer	consumer	NOUN
ertr-323	108	7	foodservice	foodservice	NOUN
ertr-323	108	8	in	in	ADP
ertr-323	108	9	the	the	DET
ertr-323	108	10	united	united	ADJ
ertr-323	108	11	kingdom	kingdom	PROPN
ertr-323	108	12	.	.	PUNCT
ertr-323	109	1	available	available	ADJ
ertr-323	109	2	at	at	ADP
ertr-323	109	3	:	:	PUNCT
ertr-323	109	4	https://www.portal.euromonitor.com/portal/analysis/tab	https://www.portal.euromonitor.com/portal/analysis/tab	PROPN
ertr-323	109	5	(	(	PUNCT
ertr-323	109	6	accessed	access	VERB
ertr-323	109	7	15th	15th	ADJ
ertr-323	109	8	august	august	PROPN
ertr-323	109	9	2018	2018	NUM
ertr-323	109	10	)	)	PUNCT
ertr-323	109	11	.	.	PUNCT
ertr-323	110	1	hjalager	hjalager	PROPN
ertr-323	110	2	,	,	PUNCT
ertr-323	110	3	a	a	DET
ertr-323	110	4	-	-	PUNCT
ertr-323	110	5	m.	m.	NOUN
ertr-323	110	6	(	(	PUNCT
ertr-323	110	7	2010	2010	NUM
ertr-323	110	8	)	)	PUNCT
ertr-323	110	9	a	a	DET
ertr-323	110	10	review	review	NOUN
ertr-323	110	11	of	of	ADP
ertr-323	110	12	innovation	innovation	NOUN
ertr-323	110	13	research	research	NOUN
ertr-323	110	14	in	in	ADP
ertr-323	110	15	tourism	tourism	NOUN
ertr-323	110	16	.	.	PUNCT
ertr-323	111	1	tourism	tourism	NOUN
ertr-323	111	2	management	management	NOUN
ertr-323	111	3	31(1	31(1	NUM
ertr-323	111	4	)	)	PUNCT
ertr-323	111	5	,	,	PUNCT
ertr-323	112	1	pp	pp	ADJ
ertr-323	112	2	.	.	PUNCT
ertr-323	113	1	1	1	NUM
ertr-323	113	2	-	-	SYM
ertr-323	113	3	12	12	NUM
ertr-323	113	4	.	.	PUNCT
ertr-323	114	1	kpmg	kpmg	PROPN
ertr-323	114	2	.	.	PUNCT
ertr-323	115	1	(	(	PUNCT
ertr-323	115	2	2017	2017	NUM
ertr-323	115	3	)	)	PUNCT
ertr-323	115	4	labour	labour	NOUN
ertr-323	115	5	migration	migration	NOUN
ertr-323	115	6	in	in	ADP
ertr-323	115	7	the	the	DET
ertr-323	115	8	hospitality	hospitality	NOUN
ertr-323	115	9	sector	sector	NOUN
ertr-323	115	10	.	.	PUNCT
ertr-323	116	1	available	available	ADJ
ertr-323	116	2	at	at	ADP
ertr-323	116	3	:	:	PUNCT
ertr-323	116	4	https://www.bha.org.uk/wordpress/wp-content/uploads/2017/05/bha-eu-migrationfinal-report-170518-public-vstc.pdf	https://www.bha.org.uk/wordpress/wp-content/uploads/2017/05/bha-eu-migrationfinal-report-170518-public-vstc.pdf	PROPN
ertr-323	116	5	(	(	PUNCT
ertr-323	116	6	accessed	access	VERB
ertr-323	116	7	25th	25th	NOUN
ertr-323	116	8	august	august	PROPN
ertr-323	116	9	2018	2018	NUM
ertr-323	116	10	)	)	PUNCT
ertr-323	116	11	.	.	PUNCT
ertr-323	117	1	lee	lee	PROPN
ertr-323	117	2	,	,	PUNCT
ertr-323	117	3	c.	c.	PROPN
ertr-323	117	4	,	,	PUNCT
ertr-323	117	5	hallak	hallak	PROPN
ertr-323	117	6	,	,	PUNCT
ertr-323	117	7	r.	r.	PROPN
ertr-323	117	8	and	and	CCONJ
ertr-323	117	9	sardeshmukh	sardeshmukh	PROPN
ertr-323	117	10	,	,	PUNCT
ertr-323	117	11	s.	s.	PROPN
ertr-323	117	12	(	(	PUNCT
ertr-323	117	13	2016	2016	NUM
ertr-323	117	14	)	)	PUNCT
ertr-323	117	15	drivers	driver	NOUN
ertr-323	117	16	of	of	ADP
ertr-323	117	17	success	success	NOUN
ertr-323	117	18	in	in	ADP
ertr-323	117	19	independent	independent	ADJ
ertr-323	117	20	restaurants	restaurant	NOUN
ertr-323	117	21	:	:	PUNCT
ertr-323	117	22	a	a	DET
ertr-323	117	23	study	study	NOUN
ertr-323	117	24	of	of	ADP
ertr-323	117	25	the	the	DET
ertr-323	117	26	australian	australian	ADJ
ertr-323	117	27	restaurant	restaurant	NOUN
ertr-323	117	28	sector	sector	NOUN
ertr-323	117	29	.	.	PUNCT
ertr-323	118	1	journal	journal	PROPN
ertr-323	118	2	of	of	ADP
ertr-323	118	3	hospitality	hospitality	NOUN
ertr-323	118	4	and	and	CCONJ
ertr-323	118	5	tourism	tourism	NOUN
ertr-323	118	6	management	management	NOUN
ertr-323	118	7	29	29	NUM
ertr-323	118	8	,	,	PUNCT
ertr-323	118	9	pp	pp	ADJ
ertr-323	118	10	.	.	PUNCT
ertr-323	119	1	99	99	NUM
ertr-323	119	2	-	-	SYM
ertr-323	119	3	111	111	NUM
ertr-323	119	4	.	.	PUNCT
ertr-323	120	1	makkonen	makkonen	PROPN
ertr-323	120	2	,	,	PUNCT
ertr-323	120	3	h.	h.	PROPN
ertr-323	120	4	,	,	PUNCT
ertr-323	120	5	johnston	johnston	PROPN
ertr-323	120	6	,	,	PUNCT
ertr-323	120	7	w.	w.	PROPN
ertr-323	120	8	,	,	PUNCT
ertr-323	120	9	javalgi	javalgi	PROPN
ertr-323	120	10	,	,	PUNCT
ertr-323	120	11	r.	r.	PROPN
ertr-323	120	12	(	(	PUNCT
ertr-323	120	13	2016	2016	NUM
ertr-323	120	14	)	)	PUNCT
ertr-323	120	15	a	a	DET
ertr-323	120	16	behavioural	behavioural	ADJ
ertr-323	120	17	approach	approach	NOUN
ertr-323	120	18	to	to	ADP
ertr-323	120	19	organizational	organizational	ADJ
ertr-323	120	20	innovation	innovation	NOUN
ertr-323	120	21	adoption	adoption	NOUN
ertr-323	120	22	.	.	PUNCT
ertr-323	121	1	journal	journal	NOUN
ertr-323	121	2	of	of	ADP
ertr-323	121	3	business	business	PROPN
ertr-323	121	4	research	research	PROPN
ertr-323	121	5	69(7	69(7	PROPN
ertr-323	121	6	):	):	PUNCT
ertr-323	121	7	2480	2480	NUM
ertr-323	121	8	-	-	SYM
ertr-323	121	9	2489	2489	NUM
ertr-323	121	10	.	.	PUNCT
ertr-323	122	1	people	people	NOUN
ertr-323	122	2	1st	1st	ADJ
ertr-323	122	3	.	.	PUNCT
ertr-323	123	1	(	(	PUNCT
ertr-323	123	2	2015	2015	NUM
ertr-323	123	3	)	)	PUNCT
ertr-323	123	4	the	the	DET
ertr-323	123	5	skills	skill	NOUN
ertr-323	123	6	and	and	CCONJ
ertr-323	123	7	productivity	productivity	NOUN
ertr-323	123	8	problem	problem	NOUN
ertr-323	123	9	.	.	PUNCT
ertr-323	124	1	available	available	ADJ
ertr-323	124	2	at	at	ADP
ertr-323	124	3	:	:	PUNCT
ertr-323	124	4	http://www.people1st.co.uk/getattachment/research-insight/people-andproductivity/report-the-skills-and-productivity-problem-oct-15.pdf/?lang=en-gb	http://www.people1st.co.uk/getattachment/research-insight/people-andproductivity/report-the-skills-and-productivity-problem-oct-15.pdf/?lang=en-gb	X
ertr-323	124	5	(	(	PUNCT
ertr-323	124	6	accessed	access	VERB
ertr-323	124	7	15th	15th	ADJ
ertr-323	124	8	august	august	PROPN
ertr-323	124	9	2018	2018	NUM
ertr-323	124	10	)	)	PUNCT
ertr-323	124	11	.	.	PUNCT
ertr-323	125	1	schumpeter	schumpeter	NOUN
ertr-323	125	2	,	,	PUNCT
ertr-323	125	3	j.	j.	PROPN
ertr-323	125	4	(	(	PUNCT
ertr-323	125	5	1983	1983	NUM
ertr-323	125	6	)	)	PUNCT
ertr-323	125	7	the	the	DET
ertr-323	125	8	theory	theory	NOUN
ertr-323	125	9	of	of	ADP
ertr-323	125	10	economic	economic	ADJ
ertr-323	125	11	development	development	NOUN
ertr-323	125	12	:	:	PUNCT
ertr-323	125	13	an	an	DET
ertr-323	125	14	inquiry	inquiry	NOUN
ertr-323	125	15	into	into	ADP
ertr-323	125	16	profits	profit	NOUN
ertr-323	125	17	,	,	PUNCT
ertr-323	125	18	capital	capital	NOUN
ertr-323	125	19	,	,	PUNCT
ertr-323	125	20	credit	credit	NOUN
ertr-323	125	21	,	,	PUNCT
ertr-323	125	22	interest	interest	NOUN
ertr-323	125	23	,	,	PUNCT
ertr-323	125	24	and	and	CCONJ
ertr-323	125	25	the	the	DET
ertr-323	125	26	business	business	NOUN
ertr-323	125	27	cycle	cycle	NOUN
ertr-323	125	28	.	.	PUNCT
ertr-323	126	1	new	new	PROPN
ertr-323	126	2	jersey	jersey	PROPN
ertr-323	126	3	:	:	PUNCT
ertr-323	126	4	transaction	transaction	NOUN
ertr-323	126	5	publishers	publisher	NOUN
ertr-323	126	6	.	.	PUNCT
ertr-323	127	1	venkatesh	venkatesh	PROPN
ertr-323	127	2	,	,	PUNCT
ertr-323	127	3	v.	v.	PROPN
ertr-323	127	4	,	,	PUNCT
ertr-323	127	5	morris	morris	PROPN
ertr-323	127	6	,	,	PUNCT
ertr-323	127	7	m.g	m.g	PROPN
ertr-323	127	8	.	.	PROPN
ertr-323	127	9	,	,	PUNCT
ertr-323	127	10	&	&	CCONJ
ertr-323	127	11	davis	davis	PROPN
ertr-323	127	12	,	,	PUNCT
ertr-323	127	13	f.d	f.d	PROPN
ertr-323	127	14	.	.	PROPN
ertr-323	127	15	,	,	PUNCT
ertr-323	127	16	(	(	PUNCT
ertr-323	127	17	2003	2003	NUM
ertr-323	127	18	)	)	PUNCT
ertr-323	127	19	user	user	NOUN
ertr-323	127	20	acceptance	acceptance	NOUN
ertr-323	127	21	of	of	ADP
ertr-323	127	22	information	information	NOUN
ertr-323	127	23	technology	technology	NOUN
ertr-323	127	24	:	:	PUNCT
ertr-323	127	25	toward	toward	ADP
ertr-323	127	26	a	a	DET
ertr-323	127	27	unified	unified	ADJ
ertr-323	127	28	view	view	NOUN
ertr-323	127	29	,	,	PUNCT
ertr-323	127	30	mis	mis	X
ertr-323	127	31	quarterly	quarterly	ADJ
ertr-323	127	32	27(3	27(3	NUM
ertr-323	127	33	):	):	PUNCT
ertr-323	127	34	425	425	NUM
ertr-323	127	35	-	-	SYM
ertr-323	127	36	478	478	NUM
ertr-323	127	37	.	.	PUNCT
ertr-323	128	1	venkatesh	venkatesh	PROPN
ertr-323	128	2	,	,	PUNCT
ertr-323	128	3	v.	v.	PROPN
ertr-323	128	4	,	,	PUNCT
ertr-323	128	5	thong	thong	PROPN
ertr-323	128	6	,	,	PUNCT
ertr-323	128	7	j.	j.	PROPN
ertr-323	128	8	,	,	PUNCT
ertr-323	128	9	xu	xu	PROPN
ertr-323	128	10	,	,	PUNCT
ertr-323	128	11	x.	x.	NOUN
ertr-323	128	12	(	(	PUNCT
ertr-323	128	13	2012	2012	NUM
ertr-323	128	14	)	)	PUNCT
ertr-323	128	15	consumer	consumer	NOUN
ertr-323	128	16	acceptance	acceptance	NOUN
ertr-323	128	17	and	and	CCONJ
ertr-323	128	18	use	use	NOUN
ertr-323	128	19	of	of	ADP
ertr-323	128	20	information	information	NOUN
ertr-323	128	21	technology	technology	NOUN
ertr-323	128	22	:	:	PUNCT
ertr-323	128	23	extending	extend	VERB
ertr-323	128	24	the	the	DET
ertr-323	128	25	unified	unified	ADJ
ertr-323	128	26	theory	theory	NOUN
ertr-323	128	27	of	of	ADP
ertr-323	128	28	acceptance	acceptance	NOUN
ertr-323	128	29	and	and	CCONJ
ertr-323	128	30	use	use	NOUN
ertr-323	128	31	of	of	ADP
ertr-323	128	32	technology	technology	NOUN
ertr-323	128	33	.	.	PUNCT
ertr-323	129	1	mis	mis	PROPN
ertr-323	129	2	quarterly	quarterly	ADV
ertr-323	129	3	36(1	36(1	NUM
ertr-323	129	4	):	):	PUNCT
ertr-323	129	5	157	157	NUM
ertr-323	129	6	-	-	SYM
ertr-323	129	7	178	178	NUM
ertr-323	129	8	.	.	PUNCT
ertr-323	130	1	acknowledgement	acknowledgement	NOUN
ertr-323	130	2	this	this	DET
ertr-323	130	3	collaborative	collaborative	ADJ
ertr-323	130	4	work	work	NOUN
ertr-323	130	5	is	be	AUX
ertr-323	130	6	supported	support	VERB
ertr-323	130	7	by	by	ADP
ertr-323	130	8	the	the	DET
ertr-323	130	9	tripartite	tripartite	ADJ
ertr-323	130	10	research	research	NOUN
ertr-323	130	11	partnership	partnership	NOUN
ertr-323	130	12	programme	programme	NOUN
ertr-323	130	13	between	between	ADP
ertr-323	130	14	university	university	NOUN
ertr-323	130	15	of	of	ADP
ertr-323	130	16	surrey	surrey	PROPN
ertr-323	130	17	,	,	PUNCT
ertr-323	130	18	the	the	DET
ertr-323	130	19	university	university	PROPN
ertr-323	130	20	of	of	ADP
ertr-323	130	21	queensland	queensland	PROPN
ertr-323	130	22	,	,	PUNCT
ertr-323	130	23	and	and	CCONJ
ertr-323	130	24	sun	sun	PROPN
ertr-323	130	25	yat	yat	PROPN
ertr-323	130	26	-	-	PUNCT
ertr-323	130	27	sen	sen	PROPN
ertr-323	130	28	university	university	NOUN
ertr-323	130	29	.	.	PUNCT