id	sid	tid	token	lemma	pos
ertr-345	1	1	e	e	X
ertr-345	1	2	-	-	NOUN
ertr-345	1	3	review	review	NOUN
ertr-345	1	4	of	of	ADP
ertr-345	1	5	tourism	tourism	NOUN
ertr-345	1	6	research	research	NOUN
ertr-345	1	7	(	(	PUNCT
ertr-345	1	8	ertr	ertr	NOUN
ertr-345	1	9	)	)	PUNCT
ertr-345	1	10	,	,	PUNCT
ertr-345	1	11	vol	vol	NOUN
ertr-345	1	12	.	.	PROPN
ertr-345	1	13	17	17	NUM
ertr-345	1	14	,	,	PUNCT
ertr-345	1	15	no	no	INTJ
ertr-345	1	16	.	.	NOUN
ertr-345	1	17	6	6	NUM
ertr-345	1	18	,	,	PUNCT
ertr-345	1	19	2020	2020	NUM
ertr-345	1	20	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-345	1	21	921	921	NUM
ertr-345	1	22	meltem	meltem	NOUN
ertr-345	1	23	caber	caber	PROPN
ertr-345	1	24	akdeniz	akdeniz	PROPN
ertr-345	1	25	university	university	PROPN
ertr-345	1	26	seray	seray	ADJ
ertr-345	1	27	öztürk	öztürk	PROPN
ertr-345	1	28	akdeniz	akdeniz	PROPN
ertr-345	1	29	university	university	PROPN
ertr-345	1	30	the	the	DET
ertr-345	1	31	role	role	NOUN
ertr-345	1	32	of	of	ADP
ertr-345	1	33	in	in	ADP
ertr-345	1	34	-	-	PUNCT
ertr-345	1	35	flight	flight	NOUN
ertr-345	1	36	magazines	magazine	NOUN
ertr-345	1	37	in	in	ADP
ertr-345	1	38	corporate	corporate	ADJ
ertr-345	1	39	public	public	ADJ
ertr-345	1	40	relations	relation	NOUN
ertr-345	1	41	in	in	ADP
ertr-345	1	42	the	the	DET
ertr-345	1	43	aviation	aviation	NOUN
ertr-345	1	44	sector	sector	NOUN
ertr-345	1	45	this	this	DET
ertr-345	1	46	study	study	NOUN
ertr-345	1	47	aims	aim	VERB
ertr-345	1	48	to	to	PART
ertr-345	1	49	investigate	investigate	VERB
ertr-345	1	50	the	the	DET
ertr-345	1	51	use	use	NOUN
ertr-345	1	52	of	of	ADP
ertr-345	1	53	in	in	ADP
ertr-345	1	54	-	-	PUNCT
ertr-345	1	55	flight	flight	NOUN
ertr-345	1	56	magazines	magazine	NOUN
ertr-345	1	57	in	in	ADP
ertr-345	1	58	the	the	DET
ertr-345	1	59	context	context	NOUN
ertr-345	1	60	of	of	ADP
ertr-345	1	61	corporate	corporate	ADJ
ertr-345	1	62	public	public	ADJ
ertr-345	1	63	relations	relation	NOUN
ertr-345	1	64	(	(	PUNCT
ertr-345	1	65	pr	pr	NOUN
ertr-345	1	66	)	)	PUNCT
ertr-345	1	67	in	in	ADP
ertr-345	1	68	the	the	DET
ertr-345	1	69	aviation	aviation	NOUN
ertr-345	1	70	sector	sector	NOUN
ertr-345	1	71	since	since	SCONJ
ertr-345	1	72	it	it	PRON
ertr-345	1	73	is	be	AUX
ertr-345	1	74	under	under	ADV
ertr-345	1	75	-	-	PUNCT
ertr-345	1	76	researched	research	VERB
ertr-345	1	77	in	in	ADP
ertr-345	1	78	the	the	DET
ertr-345	1	79	tourism	tourism	NOUN
ertr-345	1	80	and	and	CCONJ
ertr-345	1	81	travel	travel	NOUN
ertr-345	1	82	literature	literature	NOUN
ertr-345	1	83	.	.	PUNCT
ertr-345	2	1	a	a	DET
ertr-345	2	2	literature	literature	NOUN
ertr-345	2	3	review	review	NOUN
ertr-345	2	4	on	on	ADP
ertr-345	2	5	corporate	corporate	ADJ
ertr-345	2	6	pr	pr	NOUN
ertr-345	2	7	strategies	strategy	NOUN
ertr-345	2	8	in	in	ADP
ertr-345	2	9	the	the	DET
ertr-345	2	10	aviation	aviation	NOUN
ertr-345	2	11	sector	sector	NOUN
ertr-345	2	12	shows	show	VERB
ertr-345	2	13	that	that	SCONJ
ertr-345	2	14	the	the	DET
ertr-345	2	15	strategies	strategy	NOUN
ertr-345	2	16	can	can	AUX
ertr-345	2	17	be	be	AUX
ertr-345	2	18	grouped	group	VERB
ertr-345	2	19	under	under	ADP
ertr-345	2	20	corporate	corporate	ADJ
ertr-345	2	21	image	image	NOUN
ertr-345	2	22	-	-	PUNCT
ertr-345	2	23	generating	generate	VERB
ertr-345	2	24	and	and	CCONJ
ertr-345	2	25	customer	customer	NOUN
ertr-345	2	26	loyalty	loyalty	NOUN
ertr-345	2	27	-	-	PUNCT
ertr-345	2	28	generating	generate	VERB
ertr-345	2	29	themes	theme	NOUN
ertr-345	2	30	.	.	PUNCT
ertr-345	3	1	these	these	DET
ertr-345	3	2	themes	theme	NOUN
ertr-345	3	3	were	be	AUX
ertr-345	3	4	used	use	VERB
ertr-345	3	5	in	in	ADP
ertr-345	3	6	this	this	DET
ertr-345	3	7	study	study	NOUN
ertr-345	3	8	to	to	PART
ertr-345	3	9	identify	identify	VERB
ertr-345	3	10	the	the	DET
ertr-345	3	11	focus	focus	NOUN
ertr-345	3	12	and	and	CCONJ
ertr-345	3	13	strategy	strategy	NOUN
ertr-345	3	14	of	of	ADP
ertr-345	3	15	the	the	DET
ertr-345	3	16	companies	company	NOUN
ertr-345	3	17	in	in	ADP
ertr-345	3	18	pr	pr	NOUN
ertr-345	3	19	in	in	ADP
ertr-345	3	20	the	the	DET
ertr-345	3	21	case	case	NOUN
ertr-345	3	22	of	of	ADP
ertr-345	3	23	four	four	NUM
ertr-345	3	24	turkish	turkish	ADJ
ertr-345	3	25	airline	airline	NOUN
ertr-345	3	26	companies	company	NOUN
ertr-345	3	27	.	.	PUNCT
ertr-345	4	1	in	in	ADP
ertr-345	4	2	-	-	PUNCT
ertr-345	4	3	flight	flight	NOUN
ertr-345	4	4	magazines	magazine	NOUN
ertr-345	4	5	of	of	ADP
ertr-345	4	6	the	the	DET
ertr-345	4	7	companies	company	NOUN
ertr-345	4	8	,	,	PUNCT
ertr-345	4	9	published	publish	VERB
ertr-345	4	10	in	in	ADP
ertr-345	4	11	2018	2018	NUM
ertr-345	4	12	,	,	PUNCT
ertr-345	4	13	were	be	AUX
ertr-345	4	14	explored	explore	VERB
ertr-345	4	15	using	use	VERB
ertr-345	4	16	content	content	NOUN
ertr-345	4	17	-	-	PUNCT
ertr-345	4	18	coding	code	VERB
ertr-345	4	19	analysis	analysis	NOUN
ertr-345	4	20	.	.	PUNCT
ertr-345	5	1	comparisons	comparison	NOUN
ertr-345	5	2	were	be	AUX
ertr-345	5	3	conducted	conduct	VERB
ertr-345	5	4	highlighting	highlight	VERB
ertr-345	5	5	the	the	DET
ertr-345	5	6	differences	difference	NOUN
ertr-345	5	7	among	among	ADP
ertr-345	5	8	companies	company	NOUN
ertr-345	5	9	in	in	ADP
ertr-345	5	10	their	their	PRON
ertr-345	5	11	use	use	NOUN
ertr-345	5	12	of	of	ADP
ertr-345	5	13	the	the	DET
ertr-345	5	14	pr	pr	NOUN
ertr-345	5	15	themes	theme	NOUN
ertr-345	5	16	.	.	PUNCT
ertr-345	6	1	implications	implication	NOUN
ertr-345	6	2	were	be	AUX
ertr-345	6	3	discussed	discuss	VERB
ertr-345	6	4	both	both	CCONJ
ertr-345	6	5	from	from	ADP
ertr-345	6	6	the	the	DET
ertr-345	6	7	theoretical	theoretical	ADJ
ertr-345	6	8	and	and	CCONJ
ertr-345	6	9	managerial	managerial	ADJ
ertr-345	6	10	perspectives	perspective	NOUN
ertr-345	6	11	.	.	PUNCT
ertr-345	7	1	keywords	keyword	NOUN
ertr-345	7	2	:	:	PUNCT
ertr-345	7	3	public	public	ADJ
ertr-345	7	4	relations	relation	NOUN
ertr-345	7	5	,	,	PUNCT
ertr-345	7	6	aviation	aviation	NOUN
ertr-345	7	7	sector	sector	NOUN
ertr-345	7	8	,	,	PUNCT
ertr-345	7	9	corporate	corporate	ADJ
ertr-345	7	10	image	image	NOUN
ertr-345	7	11	,	,	PUNCT
ertr-345	7	12	customer	customer	NOUN
ertr-345	7	13	loyalty	loyalty	NOUN
ertr-345	7	14	,	,	PUNCT
ertr-345	7	15	content	content	NOUN
ertr-345	7	16	analysis	analysis	NOUN
ertr-345	7	17	,	,	PUNCT
ertr-345	7	18	in	in	ADP
ertr-345	7	19	-	-	PUNCT
ertr-345	7	20	flight	flight	NOUN
ertr-345	7	21	magazines	magazine	NOUN
ertr-345	7	22	meltem	meltem	NOUN
ertr-345	7	23	caber	caber	NOUN
ertr-345	7	24	tourism	tourism	NOUN
ertr-345	7	25	guidance	guidance	NOUN
ertr-345	7	26	program	program	NOUN
ertr-345	7	27	akdeniz	akdeniz	NOUN
ertr-345	7	28	tourism	tourism	NOUN
ertr-345	7	29	,	,	PUNCT
ertr-345	7	30	tourism	tourism	NOUN
ertr-345	7	31	faculty	faculty	NOUN
ertr-345	7	32	dumlupinar	dumlupinar	PROPN
ertr-345	7	33	boulevard	boulevard	PROPN
ertr-345	7	34	campus	campus	PROPN
ertr-345	7	35	,	,	PUNCT
ertr-345	7	36	antalya	antalya	PROPN
ertr-345	7	37	turkey	turkey	PROPN
ertr-345	7	38	phone	phone	NOUN
ertr-345	7	39	:	:	PUNCT
ertr-345	8	1	[	[	X
ertr-345	8	2	90	90	NUM
ertr-345	8	3	]	]	PUNCT
ertr-345	8	4	(	(	PUNCT
ertr-345	8	5	242	242	NUM
ertr-345	8	6	)	)	PUNCT
ertr-345	8	7	310	310	NUM
ertr-345	8	8	66	66	NUM
ertr-345	8	9	57	57	NUM
ertr-345	8	10	email	email	NOUN
ertr-345	8	11	:	:	PUNCT
ertr-345	8	12	meltemcaber@akdeniz.edu.tr	meltemcaber@akdeniz.edu.tr	PROPN
ertr-345	8	13	seray	seray	PROPN
ertr-345	8	14	öztürk	öztürk	PROPN
ertr-345	8	15	social	social	PROPN
ertr-345	8	16	sciences	sciences	PROPN
ertr-345	8	17	institute	institute	PROPN
ertr-345	8	18	,	,	PUNCT
ertr-345	8	19	tourism	tourism	NOUN
ertr-345	8	20	management	management	NOUN
ertr-345	8	21	program	program	PROPN
ertr-345	8	22	akdeniz	akdeniz	PROPN
ertr-345	8	23	university	university	PROPN
ertr-345	8	24	dumlupinar	dumlupinar	PROPN
ertr-345	8	25	boulevard	boulevard	PROPN
ertr-345	8	26	campus	campus	PROPN
ertr-345	8	27	,	,	PUNCT
ertr-345	8	28	antalya	antalya	PROPN
ertr-345	8	29	turkey	turkey	PROPN
ertr-345	8	30	phone	phone	NOUN
ertr-345	8	31	:	:	PUNCT
ertr-345	9	1	[	[	X
ertr-345	9	2	90	90	NUM
ertr-345	9	3	]	]	PUNCT
ertr-345	9	4	(	(	PUNCT
ertr-345	9	5	242	242	NUM
ertr-345	9	6	)	)	PUNCT
ertr-345	9	7	310	310	NUM
ertr-345	9	8	19	19	NUM
ertr-345	9	9	18	18	NUM
ertr-345	9	10	email	email	NOUN
ertr-345	9	11	:	:	PUNCT
ertr-345	9	12	serayozturkaiu@gmail.com	serayozturkaiu@gmail.com	X
ertr-345	10	1	meltem	meltem	PROPN
ertr-345	10	2	caber	caber	NOUN
ertr-345	10	3	works	work	VERB
ertr-345	10	4	as	as	ADP
ertr-345	10	5	an	an	DET
ertr-345	10	6	associate	associate	ADJ
ertr-345	10	7	professor	professor	NOUN
ertr-345	10	8	at	at	ADP
ertr-345	10	9	akdeniz	akdeniz	PROPN
ertr-345	10	10	university	university	NOUN
ertr-345	10	11	,	,	PUNCT
ertr-345	10	12	tourism	tourism	NOUN
ertr-345	10	13	faculty	faculty	NOUN
ertr-345	10	14	,	,	PUNCT
ertr-345	10	15	tourism	tourism	NOUN
ertr-345	10	16	guidance	guidance	NOUN
ertr-345	10	17	program	program	NOUN
ertr-345	10	18	.	.	PUNCT
ertr-345	11	1	she	she	PRON
ertr-345	11	2	completed	complete	VERB
ertr-345	11	3	her	her	PRON
ertr-345	11	4	ph.d	ph.d	NOUN
ertr-345	11	5	.	.	PUNCT
ertr-345	12	1	at	at	ADP
ertr-345	12	2	akdeniz	akdeniz	PROPN
ertr-345	12	3	university	university	NOUN
ertr-345	12	4	,	,	PUNCT
ertr-345	12	5	social	social	PROPN
ertr-345	12	6	sciences	sciences	PROPN
ertr-345	12	7	institute	institute	PROPN
ertr-345	12	8	,	,	PUNCT
ertr-345	12	9	tourism	tourism	NOUN
ertr-345	12	10	management	management	NOUN
ertr-345	12	11	program	program	NOUN
ertr-345	12	12	.	.	PUNCT
ertr-345	13	1	her	her	PRON
ertr-345	13	2	research	research	NOUN
ertr-345	13	3	interests	interest	NOUN
ertr-345	13	4	are	be	AUX
ertr-345	13	5	tourist	tourist	NOUN
ertr-345	13	6	behavior	behavior	NOUN
ertr-345	13	7	,	,	PUNCT
ertr-345	13	8	e	e	NOUN
ertr-345	13	9	-	-	NOUN
ertr-345	13	10	crm	crm	ADJ
ertr-345	13	11	,	,	PUNCT
ertr-345	13	12	service	service	NOUN
ertr-345	13	13	quality	quality	NOUN
ertr-345	13	14	,	,	PUNCT
ertr-345	13	15	and	and	CCONJ
ertr-345	13	16	destination	destination	NOUN
ertr-345	13	17	management	management	NOUN
ertr-345	13	18	.	.	PUNCT
ertr-345	14	1	she	she	PRON
ertr-345	14	2	has	have	VERB
ertr-345	14	3	several	several	ADJ
ertr-345	14	4	published	publish	VERB
ertr-345	14	5	international	international	ADJ
ertr-345	14	6	conference	conference	NOUN
ertr-345	14	7	papers	paper	NOUN
ertr-345	14	8	and	and	CCONJ
ertr-345	14	9	refereed	refereed	ADJ
ertr-345	14	10	articles	article	NOUN
ertr-345	14	11	about	about	ADP
ertr-345	14	12	tourism	tourism	NOUN
ertr-345	14	13	marketing	marketing	NOUN
ertr-345	14	14	and	and	CCONJ
ertr-345	14	15	management	management	NOUN
ertr-345	14	16	.	.	PUNCT
ertr-345	15	1	seray	seray	PROPN
ertr-345	15	2	öztürk	öztürk	NOUN
ertr-345	15	3	is	be	AUX
ertr-345	15	4	currently	currently	ADV
ertr-345	15	5	a	a	DET
ertr-345	15	6	master	master	NOUN
ertr-345	15	7	of	of	ADP
ertr-345	15	8	science	science	NOUN
ertr-345	15	9	student	student	NOUN
ertr-345	15	10	at	at	ADP
ertr-345	15	11	akdeniz	akdeniz	PROPN
ertr-345	15	12	university	university	NOUN
ertr-345	15	13	,	,	PUNCT
ertr-345	15	14	social	social	PROPN
ertr-345	15	15	sciences	sciences	PROPN
ertr-345	15	16	institute	institute	PROPN
ertr-345	15	17	,	,	PUNCT
ertr-345	15	18	tourism	tourism	NOUN
ertr-345	15	19	management	management	NOUN
ertr-345	15	20	program	program	NOUN
ertr-345	15	21	.	.	PUNCT
ertr-345	16	1	she	she	PRON
ertr-345	16	2	graduated	graduate	VERB
ertr-345	16	3	from	from	ADP
ertr-345	16	4	the	the	DET
ertr-345	16	5	tourism	tourism	NOUN
ertr-345	16	6	management	management	NOUN
ertr-345	16	7	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-345	16	8	mailto:meltemcaber@akdeniz.edu.tr	mailto:meltemcaber@akdeniz.edu.tr	PROPN
ertr-345	16	9	mailto:serayozturkaiu@gmail.com	mailto:serayozturkaiu@gmail.com	PROPN
ertr-345	17	1	e	e	PROPN
ertr-345	17	2	-	-	NOUN
ertr-345	17	3	review	review	NOUN
ertr-345	17	4	of	of	ADP
ertr-345	17	5	tourism	tourism	NOUN
ertr-345	17	6	research	research	NOUN
ertr-345	17	7	(	(	PUNCT
ertr-345	17	8	ertr	ertr	NOUN
ertr-345	17	9	)	)	PUNCT
ertr-345	17	10	,	,	PUNCT
ertr-345	17	11	vol	vol	NOUN
ertr-345	17	12	.	.	PROPN
ertr-345	17	13	17	17	NUM
ertr-345	17	14	,	,	PUNCT
ertr-345	17	15	no	no	INTJ
ertr-345	17	16	.	.	NOUN
ertr-345	17	17	6	6	NUM
ertr-345	17	18	,	,	PUNCT
ertr-345	17	19	2020	2020	NUM
ertr-345	17	20	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-345	17	21	922	922	NUM
ertr-345	17	22	program	program	NOUN
ertr-345	17	23	of	of	ADP
ertr-345	17	24	the	the	DET
ertr-345	17	25	international	international	PROPN
ertr-345	17	26	antalya	antalya	PROPN
ertr-345	17	27	university	university	PROPN
ertr-345	17	28	.	.	PUNCT
ertr-345	18	1	she	she	PRON
ertr-345	18	2	has	have	VERB
ertr-345	18	3	working	work	VERB
ertr-345	18	4	experience	experience	NOUN
ertr-345	18	5	in	in	ADP
ertr-345	18	6	the	the	DET
ertr-345	18	7	hospitality	hospitality	NOUN
ertr-345	18	8	sector	sector	NOUN
ertr-345	18	9	as	as	ADP
ertr-345	18	10	the	the	DET
ertr-345	18	11	event	event	NOUN
ertr-345	18	12	and	and	CCONJ
ertr-345	18	13	customer	customer	NOUN
ertr-345	18	14	relationships	relationship	NOUN
ertr-345	18	15	management	management	NOUN
ertr-345	18	16	representative	representative	NOUN
ertr-345	18	17	.	.	PUNCT
ertr-345	19	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-345	20	1	e	e	X
ertr-345	20	2	-	-	NOUN
ertr-345	20	3	review	review	NOUN
ertr-345	20	4	of	of	ADP
ertr-345	20	5	tourism	tourism	NOUN
ertr-345	20	6	research	research	NOUN
ertr-345	20	7	(	(	PUNCT
ertr-345	20	8	ertr	ertr	NOUN
ertr-345	20	9	)	)	PUNCT
ertr-345	20	10	,	,	PUNCT
ertr-345	20	11	vol	vol	NOUN
ertr-345	20	12	.	.	PROPN
ertr-345	20	13	17	17	NUM
ertr-345	20	14	,	,	PUNCT
ertr-345	20	15	no	no	INTJ
ertr-345	20	16	.	.	NOUN
ertr-345	20	17	6	6	NUM
ertr-345	20	18	,	,	PUNCT
ertr-345	20	19	2020	2020	NUM
ertr-345	20	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-345	20	21	923	923	NUM
ertr-345	20	22	introduction	introduction	NOUN
ertr-345	20	23	the	the	DET
ertr-345	20	24	rapid	rapid	ADJ
ertr-345	20	25	development	development	NOUN
ertr-345	20	26	of	of	ADP
ertr-345	20	27	the	the	DET
ertr-345	20	28	global	global	ADJ
ertr-345	20	29	travel	travel	NOUN
ertr-345	20	30	and	and	CCONJ
ertr-345	20	31	tourism	tourism	NOUN
ertr-345	20	32	industry	industry	NOUN
ertr-345	20	33	,	,	PUNCT
ertr-345	20	34	especially	especially	ADV
ertr-345	20	35	after	after	ADP
ertr-345	20	36	the	the	DET
ertr-345	20	37	second	second	ADJ
ertr-345	20	38	world	world	NOUN
ertr-345	20	39	war	war	NOUN
ertr-345	20	40	,	,	PUNCT
ertr-345	20	41	was	be	AUX
ertr-345	20	42	directly	directly	ADV
ertr-345	20	43	affected	affect	VERB
ertr-345	20	44	by	by	ADP
ertr-345	20	45	the	the	DET
ertr-345	20	46	changes	change	NOUN
ertr-345	20	47	in	in	ADP
ertr-345	20	48	the	the	DET
ertr-345	20	49	aviation	aviation	NOUN
ertr-345	20	50	sector	sector	NOUN
ertr-345	20	51	.	.	PUNCT
ertr-345	21	1	as	as	SCONJ
ertr-345	21	2	the	the	DET
ertr-345	21	3	recent	recent	ADJ
ertr-345	21	4	statistics	statistic	NOUN
ertr-345	21	5	indicate	indicate	VERB
ertr-345	21	6	,	,	PUNCT
ertr-345	21	7	the	the	DET
ertr-345	21	8	size	size	NOUN
ertr-345	21	9	of	of	ADP
ertr-345	21	10	the	the	DET
ertr-345	21	11	world	world	NOUN
ertr-345	21	12	aviation	aviation	NOUN
ertr-345	21	13	sector	sector	NOUN
ertr-345	21	14	reached	reach	VERB
ertr-345	21	15	41.8	41.8	NUM
ertr-345	21	16	million	million	NUM
ertr-345	21	17	flights	flight	NOUN
ertr-345	21	18	and	and	CCONJ
ertr-345	21	19	4.1	4.1	NUM
ertr-345	21	20	billion	billion	NUM
ertr-345	21	21	passengers	passenger	NOUN
ertr-345	21	22	annually	annually	ADV
ertr-345	21	23	(	(	PUNCT
ertr-345	21	24	iata	iata	NOUN
ertr-345	21	25	,	,	PUNCT
ertr-345	21	26	2017	2017	NUM
ertr-345	21	27	)	)	PUNCT
ertr-345	21	28	.	.	PUNCT
ertr-345	22	1	in	in	ADP
ertr-345	22	2	parallel	parallel	NOUN
ertr-345	22	3	to	to	ADP
ertr-345	22	4	the	the	DET
ertr-345	22	5	developments	development	NOUN
ertr-345	22	6	experienced	experience	VERB
ertr-345	22	7	in	in	ADP
ertr-345	22	8	this	this	DET
ertr-345	22	9	sector	sector	NOUN
ertr-345	22	10	,	,	PUNCT
ertr-345	22	11	competition	competition	NOUN
ertr-345	22	12	among	among	ADP
ertr-345	22	13	the	the	DET
ertr-345	22	14	airline	airline	NOUN
ertr-345	22	15	companies	company	NOUN
ertr-345	22	16	increased	increase	VERB
ertr-345	22	17	significantly	significantly	ADV
ertr-345	22	18	.	.	PUNCT
ertr-345	23	1	in	in	ADP
ertr-345	23	2	the	the	DET
ertr-345	23	3	tough	tough	ADJ
ertr-345	23	4	competitive	competitive	ADJ
ertr-345	23	5	marketplace	marketplace	NOUN
ertr-345	23	6	,	,	PUNCT
ertr-345	23	7	public	public	ADJ
ertr-345	23	8	relations	relation	NOUN
ertr-345	23	9	(	(	PUNCT
ertr-345	23	10	pr	pr	NOUN
ertr-345	23	11	)	)	PUNCT
ertr-345	23	12	,	,	PUNCT
ertr-345	23	13	which	which	PRON
ertr-345	23	14	also	also	ADV
ertr-345	23	15	referred	refer	VERB
ertr-345	23	16	to	to	ADP
ertr-345	23	17	as	as	ADP
ertr-345	23	18	'	'	PUNCT
ertr-345	23	19	corporate	corporate	ADJ
ertr-345	23	20	communication	communication	NOUN
ertr-345	23	21	'	'	PUNCT
ertr-345	23	22	and	and	CCONJ
ertr-345	23	23	'	'	PUNCT
ertr-345	23	24	corporate	corporate	ADJ
ertr-345	23	25	relations	relation	NOUN
ertr-345	23	26	'	'	PART
ertr-345	23	27	(	(	PUNCT
ertr-345	23	28	hutton	hutton	PROPN
ertr-345	23	29	et	et	PROPN
ertr-345	23	30	al	al	PROPN
ertr-345	23	31	.	.	PROPN
ertr-345	23	32	,	,	PUNCT
ertr-345	23	33	2001	2001	NUM
ertr-345	23	34	)	)	PUNCT
ertr-345	23	35	,	,	PUNCT
ertr-345	23	36	has	have	AUX
ertr-345	23	37	turned	turn	VERB
ertr-345	23	38	into	into	ADP
ertr-345	23	39	an	an	DET
ertr-345	23	40	indispensable	indispensable	ADJ
ertr-345	23	41	part	part	NOUN
ertr-345	23	42	of	of	ADP
ertr-345	23	43	the	the	DET
ertr-345	23	44	success	success	NOUN
ertr-345	23	45	in	in	ADP
ertr-345	23	46	aviation	aviation	NOUN
ertr-345	23	47	business	business	NOUN
ertr-345	23	48	(	(	PUNCT
ertr-345	23	49	ray	ray	NOUN
ertr-345	23	50	,	,	PUNCT
ertr-345	23	51	1999	1999	NUM
ertr-345	23	52	;	;	PUNCT
ertr-345	23	53	schimmel	schimmel	X
ertr-345	23	54	,	,	PUNCT
ertr-345	23	55	2013	2013	NUM
ertr-345	23	56	)	)	PUNCT
ertr-345	23	57	.	.	PUNCT
ertr-345	24	1	pr	pr	NOUN
ertr-345	24	2	,	,	PUNCT
ertr-345	24	3	which	which	PRON
ertr-345	24	4	is	be	AUX
ertr-345	24	5	defined	define	VERB
ertr-345	24	6	as	as	ADP
ertr-345	24	7	a	a	DET
ertr-345	24	8	“	"	PUNCT
ertr-345	24	9	strategic	strategic	ADJ
ertr-345	24	10	communication	communication	NOUN
ertr-345	24	11	process	process	NOUN
ertr-345	24	12	that	that	PRON
ertr-345	24	13	builds	build	VERB
ertr-345	24	14	mutually	mutually	ADV
ertr-345	24	15	beneficial	beneficial	ADJ
ertr-345	24	16	relationships	relationship	NOUN
ertr-345	24	17	between	between	ADP
ertr-345	24	18	organizations	organization	NOUN
ertr-345	24	19	and	and	CCONJ
ertr-345	24	20	their	their	PRON
ertr-345	24	21	publics	public	NOUN
ertr-345	24	22	”	"	PUNCT
ertr-345	24	23	(	(	PUNCT
ertr-345	24	24	prsa	prsa	PROPN
ertr-345	24	25	,	,	PUNCT
ertr-345	24	26	2012	2012	NUM
ertr-345	24	27	)	)	PUNCT
ertr-345	24	28	,	,	PUNCT
ertr-345	24	29	therefore	therefore	ADV
ertr-345	24	30	,	,	PUNCT
ertr-345	24	31	directly	directly	ADV
ertr-345	24	32	plays	play	VERB
ertr-345	24	33	the	the	DET
ertr-345	24	34	role	role	NOUN
ertr-345	24	35	of	of	ADP
ertr-345	24	36	maintaining	maintain	VERB
ertr-345	24	37	and	and	CCONJ
ertr-345	24	38	developing	develop	VERB
ertr-345	24	39	good	good	ADJ
ertr-345	24	40	communications	communication	NOUN
ertr-345	24	41	and	and	CCONJ
ertr-345	24	42	relationships	relationship	NOUN
ertr-345	24	43	between	between	ADP
ertr-345	24	44	airline	airline	NOUN
ertr-345	24	45	companies	company	NOUN
ertr-345	24	46	and	and	CCONJ
ertr-345	24	47	their	their	PRON
ertr-345	24	48	stakeholders	stakeholder	NOUN
ertr-345	24	49	such	such	ADJ
ertr-345	24	50	as	as	ADP
ertr-345	24	51	customers	customer	NOUN
ertr-345	24	52	,	,	PUNCT
ertr-345	24	53	partners	partner	NOUN
ertr-345	24	54	,	,	PUNCT
ertr-345	24	55	and	and	CCONJ
ertr-345	24	56	society	society	NOUN
ertr-345	24	57	.	.	PUNCT
ertr-345	25	1	many	many	ADJ
ertr-345	25	2	companies	company	NOUN
ertr-345	25	3	publish	publish	VERB
ertr-345	25	4	media	medium	NOUN
ertr-345	25	5	materials	material	NOUN
ertr-345	25	6	targeting	target	VERB
ertr-345	25	7	the	the	DET
ertr-345	25	8	general	general	ADJ
ertr-345	25	9	public	public	NOUN
ertr-345	25	10	to	to	PART
ertr-345	25	11	develop	develop	VERB
ertr-345	25	12	a	a	DET
ertr-345	25	13	good	good	ADJ
ertr-345	25	14	corporate	corporate	ADJ
ertr-345	25	15	reputation	reputation	NOUN
ertr-345	25	16	and	and	CCONJ
ertr-345	25	17	image	image	NOUN
ertr-345	25	18	(	(	PUNCT
ertr-345	25	19	scholes	schole	NOUN
ertr-345	25	20	and	and	CCONJ
ertr-345	25	21	clutterbuck	clutterbuck	NOUN
ertr-345	25	22	,	,	PUNCT
ertr-345	25	23	1998	1998	NUM
ertr-345	25	24	)	)	PUNCT
ertr-345	25	25	.	.	PUNCT
ertr-345	26	1	for	for	ADP
ertr-345	26	2	airline	airline	NOUN
ertr-345	26	3	companies	company	NOUN
ertr-345	26	4	,	,	PUNCT
ertr-345	26	5	monthly	monthly	ADJ
ertr-345	26	6	in	in	ADP
ertr-345	26	7	-	-	PUNCT
ertr-345	26	8	flight	flight	NOUN
ertr-345	26	9	magazines	magazine	NOUN
ertr-345	26	10	can	can	AUX
ertr-345	26	11	be	be	AUX
ertr-345	26	12	considered	consider	VERB
ertr-345	26	13	one	one	NUM
ertr-345	26	14	of	of	ADP
ertr-345	26	15	the	the	DET
ertr-345	26	16	key	key	ADJ
ertr-345	26	17	elements	element	NOUN
ertr-345	26	18	of	of	ADP
ertr-345	26	19	communication	communication	NOUN
ertr-345	26	20	,	,	PUNCT
ertr-345	26	21	especially	especially	ADV
ertr-345	26	22	with	with	ADP
ertr-345	26	23	customers	customer	NOUN
ertr-345	26	24	(	(	PUNCT
ertr-345	26	25	deuschl	deuschl	VERB
ertr-345	26	26	,	,	PUNCT
ertr-345	26	27	2006	2006	NUM
ertr-345	26	28	)	)	PUNCT
ertr-345	26	29	.	.	PUNCT
ertr-345	27	1	interestingly	interestingly	ADV
ertr-345	27	2	,	,	PUNCT
ertr-345	27	3	in	in	ADP
ertr-345	27	4	-	-	PUNCT
ertr-345	27	5	flight	flight	NOUN
ertr-345	27	6	magazines	magazine	NOUN
ertr-345	27	7	are	be	AUX
ertr-345	27	8	rarely	rarely	ADV
ertr-345	27	9	content	content	NOUN
ertr-345	27	10	analyzed	analyze	VERB
ertr-345	27	11	by	by	ADP
ertr-345	27	12	the	the	DET
ertr-345	27	13	researchers	researcher	NOUN
ertr-345	27	14	despite	despite	SCONJ
ertr-345	27	15	their	their	PRON
ertr-345	27	16	importance	importance	NOUN
ertr-345	27	17	in	in	ADP
ertr-345	27	18	creating	create	VERB
ertr-345	27	19	a	a	DET
ertr-345	27	20	good	good	ADJ
ertr-345	27	21	corporate	corporate	ADJ
ertr-345	27	22	image	image	NOUN
ertr-345	27	23	and	and	CCONJ
ertr-345	27	24	customer	customer	NOUN
ertr-345	27	25	loyalty	loyalty	NOUN
ertr-345	27	26	that	that	PRON
ertr-345	27	27	are	be	AUX
ertr-345	27	28	among	among	ADP
ertr-345	27	29	the	the	DET
ertr-345	27	30	main	main	ADJ
ertr-345	27	31	goals	goal	NOUN
ertr-345	27	32	of	of	ADP
ertr-345	27	33	pr	pr	NOUN
ertr-345	27	34	policies	policy	NOUN
ertr-345	27	35	.	.	PUNCT
ertr-345	28	1	hence	hence	ADV
ertr-345	28	2	,	,	PUNCT
ertr-345	28	3	the	the	DET
ertr-345	28	4	authors	author	NOUN
ertr-345	28	5	of	of	ADP
ertr-345	28	6	this	this	DET
ertr-345	28	7	paper	paper	NOUN
ertr-345	28	8	aimed	aim	VERB
ertr-345	28	9	to	to	PART
ertr-345	28	10	examine	examine	VERB
ertr-345	28	11	in	in	ADP
ertr-345	28	12	-	-	PUNCT
ertr-345	28	13	flight	flight	NOUN
ertr-345	28	14	magazines	magazine	NOUN
ertr-345	28	15	to	to	PART
ertr-345	28	16	explore	explore	VERB
ertr-345	28	17	which	which	DET
ertr-345	28	18	pr	pr	NOUN
ertr-345	28	19	themes	theme	NOUN
ertr-345	28	20	were	be	AUX
ertr-345	28	21	mostly	mostly	ADV
ertr-345	28	22	used	use	VERB
ertr-345	28	23	by	by	ADP
ertr-345	28	24	airline	airline	NOUN
ertr-345	28	25	companies	company	NOUN
ertr-345	28	26	.	.	PUNCT
ertr-345	29	1	with	with	ADP
ertr-345	29	2	this	this	DET
ertr-345	29	3	purpose	purpose	NOUN
ertr-345	29	4	,	,	PUNCT
ertr-345	29	5	four	four	NUM
ertr-345	29	6	turkish	turkish	ADJ
ertr-345	29	7	airline	airline	NOUN
ertr-345	29	8	companies	company	NOUN
ertr-345	29	9	'	'	PART
ertr-345	29	10	in	in	ADP
ertr-345	29	11	-	-	PUNCT
ertr-345	29	12	flight	flight	NOUN
ertr-345	29	13	magazines	magazine	NOUN
ertr-345	29	14	published	publish	VERB
ertr-345	29	15	in	in	ADP
ertr-345	29	16	the	the	DET
ertr-345	29	17	year	year	NOUN
ertr-345	29	18	of	of	ADP
ertr-345	29	19	2018	2018	NUM
ertr-345	29	20	,	,	PUNCT
ertr-345	29	21	were	be	AUX
ertr-345	29	22	content	content	NOUN
ertr-345	29	23	analyzed	analyze	VERB
ertr-345	29	24	,	,	PUNCT
ertr-345	29	25	and	and	CCONJ
ertr-345	29	26	pr	pr	NOUN
ertr-345	29	27	-	-	PUNCT
ertr-345	29	28	related	relate	VERB
ertr-345	29	29	themes	theme	NOUN
ertr-345	29	30	were	be	AUX
ertr-345	29	31	compared	compare	VERB
ertr-345	29	32	with	with	ADP
ertr-345	29	33	each	each	DET
ertr-345	29	34	other	other	ADJ
ertr-345	29	35	.	.	PUNCT
ertr-345	30	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-345	31	1	e	e	X
ertr-345	31	2	-	-	NOUN
ertr-345	31	3	review	review	NOUN
ertr-345	31	4	of	of	ADP
ertr-345	31	5	tourism	tourism	NOUN
ertr-345	31	6	research	research	NOUN
ertr-345	31	7	(	(	PUNCT
ertr-345	31	8	ertr	ertr	NOUN
ertr-345	31	9	)	)	PUNCT
ertr-345	31	10	,	,	PUNCT
ertr-345	31	11	vol	vol	NOUN
ertr-345	31	12	.	.	PROPN
ertr-345	31	13	17	17	NUM
ertr-345	31	14	,	,	PUNCT
ertr-345	31	15	no	no	INTJ
ertr-345	31	16	.	.	NOUN
ertr-345	31	17	6	6	NUM
ertr-345	31	18	,	,	PUNCT
ertr-345	31	19	2020	2020	NUM
ertr-345	31	20	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-345	31	21	924	924	NUM
ertr-345	31	22	the	the	DET
ertr-345	31	23	relationships	relationship	NOUN
ertr-345	31	24	among	among	ADP
ertr-345	31	25	pr	pr	NOUN
ertr-345	31	26	,	,	PUNCT
ertr-345	31	27	corporate	corporate	ADJ
ertr-345	31	28	image	image	NOUN
ertr-345	31	29	,	,	PUNCT
ertr-345	31	30	and	and	CCONJ
ertr-345	31	31	customer	customer	NOUN
ertr-345	31	32	loyalty	loyalty	NOUN
ertr-345	31	33	pr	pr	NOUN
ertr-345	31	34	is	be	AUX
ertr-345	31	35	considered	consider	VERB
ertr-345	31	36	a	a	DET
ertr-345	31	37	vital	vital	ADJ
ertr-345	31	38	element	element	NOUN
ertr-345	31	39	of	of	ADP
ertr-345	31	40	the	the	DET
ertr-345	31	41	corporate	corporate	ADJ
ertr-345	31	42	reputation	reputation	NOUN
ertr-345	31	43	,	,	PUNCT
ertr-345	31	44	which	which	PRON
ertr-345	31	45	consists	consist	VERB
ertr-345	31	46	of	of	ADP
ertr-345	31	47	the	the	DET
ertr-345	31	48	knowledge	knowledge	NOUN
ertr-345	31	49	and	and	CCONJ
ertr-345	31	50	the	the	DET
ertr-345	31	51	emotions	emotion	NOUN
ertr-345	31	52	held	hold	VERB
ertr-345	31	53	by	by	ADP
ertr-345	31	54	individuals	individual	NOUN
ertr-345	31	55	,	,	PUNCT
ertr-345	31	56	based	base	VERB
ertr-345	31	57	on	on	ADP
ertr-345	31	58	"	"	PUNCT
ertr-345	31	59	their	their	PRON
ertr-345	31	60	direct	direct	ADJ
ertr-345	31	61	experiences	experience	NOUN
ertr-345	31	62	with	with	ADP
ertr-345	31	63	the	the	DET
ertr-345	31	64	company	company	NOUN
ertr-345	31	65	and	and	CCONJ
ertr-345	31	66	its	its	PRON
ertr-345	31	67	processed	process	VERB
ertr-345	31	68	communication	communication	NOUN
ertr-345	31	69	messages	message	NOUN
ertr-345	31	70	"	"	PUNCT
ertr-345	31	71	(	(	PUNCT
ertr-345	31	72	schwaiger	schwaiger	X
ertr-345	31	73	,	,	PUNCT
ertr-345	31	74	2004	2004	NUM
ertr-345	31	75	)	)	PUNCT
ertr-345	31	76	.	.	PUNCT
ertr-345	32	1	previous	previous	ADJ
ertr-345	32	2	studies	study	NOUN
ertr-345	32	3	show	show	VERB
ertr-345	32	4	that	that	SCONJ
ertr-345	32	5	a	a	DET
ertr-345	32	6	favorable	favorable	ADJ
ertr-345	32	7	corporate	corporate	ADJ
ertr-345	32	8	reputation	reputation	NOUN
ertr-345	32	9	positively	positively	ADV
ertr-345	32	10	influences	influence	VERB
ertr-345	32	11	sales	sale	NOUN
ertr-345	32	12	and	and	CCONJ
ertr-345	32	13	increases	increase	VERB
ertr-345	32	14	customer	customer	NOUN
ertr-345	32	15	satisfaction	satisfaction	NOUN
ertr-345	32	16	and	and	CCONJ
ertr-345	32	17	loyalty	loyalty	NOUN
ertr-345	32	18	by	by	ADP
ertr-345	32	19	generating	generate	VERB
ertr-345	32	20	competitiveness	competitiveness	NOUN
ertr-345	32	21	in	in	ADP
ertr-345	32	22	service	service	NOUN
ertr-345	32	23	/	/	SYM
ertr-345	32	24	product	product	NOUN
ertr-345	32	25	quality	quality	NOUN
ertr-345	32	26	(	(	PUNCT
ertr-345	32	27	ji	ji	X
ertr-345	32	28	et	et	PROPN
ertr-345	32	29	al	al	PROPN
ertr-345	32	30	.	.	PROPN
ertr-345	32	31	,	,	PUNCT
ertr-345	32	32	2017	2017	NUM
ertr-345	32	33	)	)	PUNCT
ertr-345	32	34	.	.	PUNCT
ertr-345	33	1	therefore	therefore	ADV
ertr-345	33	2	,	,	PUNCT
ertr-345	33	3	it	it	PRON
ertr-345	33	4	is	be	AUX
ertr-345	33	5	not	not	PART
ertr-345	33	6	surprising	surprising	ADJ
ertr-345	33	7	that	that	SCONJ
ertr-345	33	8	an	an	DET
ertr-345	33	9	empirical	empirical	ADJ
ertr-345	33	10	study	study	NOUN
ertr-345	33	11	on	on	ADP
ertr-345	33	12	fortune	fortune	NOUN
ertr-345	33	13	500	500	NUM
ertr-345	33	14	companies	company	NOUN
ertr-345	33	15	(	(	PUNCT
ertr-345	33	16	hutton	hutton	PROPN
ertr-345	33	17	et	et	PROPN
ertr-345	33	18	al	al	PROPN
ertr-345	33	19	.	.	PROPN
ertr-345	33	20	,	,	PUNCT
ertr-345	33	21	2001	2001	NUM
ertr-345	33	22	)	)	PUNCT
ertr-345	33	23	,	,	PUNCT
ertr-345	33	24	shows	show	VERB
ertr-345	33	25	that	that	SCONJ
ertr-345	33	26	'	'	PUNCT
ertr-345	33	27	managing	manage	VERB
ertr-345	33	28	reputation	reputation	NOUN
ertr-345	33	29	'	'	PUNCT
ertr-345	33	30	is	be	AUX
ertr-345	33	31	the	the	DET
ertr-345	33	32	leading	lead	VERB
ertr-345	33	33	philosophy	philosophy	NOUN
ertr-345	33	34	behind	behind	ADP
ertr-345	33	35	the	the	DET
ertr-345	33	36	corporate	corporate	ADJ
ertr-345	33	37	communication	communication	NOUN
ertr-345	33	38	strategies	strategy	NOUN
ertr-345	33	39	,	,	PUNCT
ertr-345	33	40	followed	follow	VERB
ertr-345	33	41	by	by	ADP
ertr-345	33	42	'	'	PUNCT
ertr-345	33	43	managing	manage	VERB
ertr-345	33	44	image	image	NOUN
ertr-345	33	45	.	.	PUNCT
ertr-345	33	46	'	'	PUNCT
ertr-345	34	1	bruning	brune	VERB
ertr-345	34	2	and	and	CCONJ
ertr-345	34	3	ledingham	ledingham	PROPN
ertr-345	34	4	(	(	PUNCT
ertr-345	34	5	2000	2000	NUM
ertr-345	34	6	)	)	PUNCT
ertr-345	34	7	note	note	VERB
ertr-345	34	8	that	that	SCONJ
ertr-345	34	9	effective	effective	ADJ
ertr-345	34	10	media	medium	NOUN
ertr-345	34	11	strategies	strategy	NOUN
ertr-345	34	12	in	in	ADP
ertr-345	34	13	the	the	DET
ertr-345	34	14	context	context	NOUN
ertr-345	34	15	of	of	ADP
ertr-345	34	16	pr	pr	NOUN
ertr-345	34	17	may	may	AUX
ertr-345	34	18	also	also	ADV
ertr-345	34	19	significantly	significantly	ADV
ertr-345	34	20	enhance	enhance	VERB
ertr-345	34	21	the	the	DET
ertr-345	34	22	corporate	corporate	ADJ
ertr-345	34	23	image	image	NOUN
ertr-345	34	24	that	that	PRON
ertr-345	34	25	shapes	shape	VERB
ertr-345	34	26	the	the	DET
ertr-345	34	27	target	target	NOUN
ertr-345	34	28	group	group	NOUN
ertr-345	34	29	behaviors	behavior	NOUN
ertr-345	34	30	positively	positively	ADV
ertr-345	34	31	.	.	PUNCT
ertr-345	35	1	similar	similar	ADJ
ertr-345	35	2	to	to	ADP
ertr-345	35	3	corporate	corporate	ADJ
ertr-345	35	4	reputation	reputation	NOUN
ertr-345	35	5	,	,	PUNCT
ertr-345	35	6	corporate	corporate	ADJ
ertr-345	35	7	image	image	NOUN
ertr-345	35	8	is	be	AUX
ertr-345	35	9	considered	consider	VERB
ertr-345	35	10	to	to	PART
ertr-345	35	11	derive	derive	VERB
ertr-345	35	12	from	from	ADP
ertr-345	35	13	customer	customer	NOUN
ertr-345	35	14	experiences	experience	NOUN
ertr-345	35	15	and	and	CCONJ
ertr-345	35	16	direct	direct	ADJ
ertr-345	35	17	/	/	SYM
ertr-345	35	18	indirect	indirect	ADJ
ertr-345	35	19	market	market	NOUN
ertr-345	35	20	communication	communication	NOUN
ertr-345	35	21	of	of	ADP
ertr-345	35	22	the	the	DET
ertr-345	35	23	companies	company	NOUN
ertr-345	35	24	(	(	PUNCT
ertr-345	35	25	zins	zin	NOUN
ertr-345	35	26	,	,	PUNCT
ertr-345	35	27	2001	2001	NUM
ertr-345	35	28	)	)	PUNCT
ertr-345	35	29	.	.	PUNCT
ertr-345	36	1	corporate	corporate	ADJ
ertr-345	36	2	image	image	NOUN
ertr-345	36	3	is	be	AUX
ertr-345	36	4	related	relate	VERB
ertr-345	36	5	to	to	ADP
ertr-345	36	6	various	various	ADJ
ertr-345	36	7	attributes	attribute	NOUN
ertr-345	36	8	of	of	ADP
ertr-345	36	9	a	a	DET
ertr-345	36	10	company	company	NOUN
ertr-345	36	11	,	,	PUNCT
ertr-345	36	12	such	such	ADJ
ertr-345	36	13	as	as	ADP
ertr-345	36	14	its	its	PRON
ertr-345	36	15	name	name	NOUN
ertr-345	36	16	,	,	PUNCT
ertr-345	36	17	variety	variety	NOUN
ertr-345	36	18	of	of	ADP
ertr-345	36	19	services	service	NOUN
ertr-345	36	20	,	,	PUNCT
ertr-345	36	21	tradition	tradition	NOUN
ertr-345	36	22	,	,	PUNCT
ertr-345	36	23	and	and	CCONJ
ertr-345	36	24	quality	quality	NOUN
ertr-345	36	25	of	of	ADP
ertr-345	36	26	communication	communication	NOUN
ertr-345	36	27	with	with	ADP
ertr-345	36	28	its	its	PRON
ertr-345	36	29	customers	customer	NOUN
ertr-345	36	30	(	(	PUNCT
ertr-345	36	31	nguyen	nguyen	NOUN
ertr-345	36	32	and	and	CCONJ
ertr-345	36	33	leblanc	leblanc	PROPN
ertr-345	36	34	,	,	PUNCT
ertr-345	36	35	2001	2001	NUM
ertr-345	36	36	)	)	PUNCT
ertr-345	36	37	.	.	PUNCT
ertr-345	37	1	therefore	therefore	ADV
ertr-345	37	2	,	,	PUNCT
ertr-345	37	3	it	it	PRON
ertr-345	37	4	is	be	AUX
ertr-345	37	5	seen	see	VERB
ertr-345	37	6	as	as	ADP
ertr-345	37	7	one	one	NUM
ertr-345	37	8	of	of	ADP
ertr-345	37	9	the	the	DET
ertr-345	37	10	domains	domain	NOUN
ertr-345	37	11	of	of	ADP
ertr-345	37	12	public	public	ADJ
ertr-345	37	13	relations	relation	NOUN
ertr-345	37	14	(	(	PUNCT
ertr-345	37	15	liou	liou	NOUN
ertr-345	37	16	and	and	CCONJ
ertr-345	37	17	chuang	chuang	PROPN
ertr-345	37	18	,	,	PUNCT
ertr-345	37	19	2010	2010	NUM
ertr-345	37	20	)	)	PUNCT
ertr-345	37	21	.	.	PUNCT
ertr-345	38	1	also	also	ADV
ertr-345	38	2	,	,	PUNCT
ertr-345	38	3	maintaining	maintain	VERB
ertr-345	38	4	communication	communication	NOUN
ertr-345	38	5	and	and	CCONJ
ertr-345	38	6	relationship	relationship	NOUN
ertr-345	38	7	with	with	ADP
ertr-345	38	8	the	the	DET
ertr-345	38	9	customers	customer	NOUN
ertr-345	38	10	and	and	CCONJ
ertr-345	38	11	generating	generate	VERB
ertr-345	38	12	a	a	DET
ertr-345	38	13	high	high	ADJ
ertr-345	38	14	corporate	corporate	ADJ
ertr-345	38	15	image	image	NOUN
ertr-345	38	16	may	may	AUX
ertr-345	38	17	ensure	ensure	VERB
ertr-345	38	18	customer	customer	NOUN
ertr-345	38	19	loyalty	loyalty	NOUN
ertr-345	38	20	(	(	PUNCT
ertr-345	38	21	fortunato	fortunato	PROPN
ertr-345	38	22	,	,	PUNCT
ertr-345	38	23	2000	2000	NUM
ertr-345	38	24	)	)	PUNCT
ertr-345	38	25	.	.	PUNCT
ertr-345	39	1	for	for	ADP
ertr-345	39	2	example	example	NOUN
ertr-345	39	3	,	,	PUNCT
ertr-345	39	4	in	in	ADP
ertr-345	39	5	the	the	DET
ertr-345	39	6	aviation	aviation	NOUN
ertr-345	39	7	sector	sector	NOUN
ertr-345	39	8	,	,	PUNCT
ertr-345	39	9	customer	customer	NOUN
ertr-345	39	10	loyalty	loyalty	NOUN
ertr-345	39	11	has	have	AUX
ertr-345	39	12	been	be	AUX
ertr-345	39	13	identified	identify	VERB
ertr-345	39	14	to	to	PART
ertr-345	39	15	be	be	AUX
ertr-345	39	16	impacted	impact	VERB
ertr-345	39	17	by	by	ADP
ertr-345	39	18	the	the	DET
ertr-345	39	19	efficiency	efficiency	NOUN
ertr-345	39	20	of	of	ADP
ertr-345	39	21	customer	customer	NOUN
ertr-345	39	22	loyalty	loyalty	NOUN
ertr-345	39	23	programs	program	NOUN
ertr-345	39	24	and	and	CCONJ
ertr-345	39	25	the	the	DET
ertr-345	39	26	reputation	reputation	NOUN
ertr-345	39	27	of	of	ADP
ertr-345	39	28	the	the	DET
ertr-345	39	29	companies	company	NOUN
ertr-345	39	30	(	(	PUNCT
ertr-345	39	31	dolnicar	dolnicar	NOUN
ertr-345	39	32	et	et	PROPN
ertr-345	39	33	al	al	PROPN
ertr-345	39	34	.	.	PROPN
ertr-345	39	35	,	,	PUNCT
ertr-345	39	36	2011	2011	NUM
ertr-345	39	37	)	)	PUNCT
ertr-345	39	38	.	.	PUNCT
ertr-345	40	1	in	in	ADP
ertr-345	40	2	a	a	DET
ertr-345	40	3	study	study	NOUN
ertr-345	40	4	,	,	PUNCT
ertr-345	40	5	perceived	perceive	VERB
ertr-345	40	6	corporate	corporate	ADJ
ertr-345	40	7	image	image	NOUN
ertr-345	40	8	is	be	AUX
ertr-345	40	9	more	more	ADV
ertr-345	40	10	important	important	ADJ
ertr-345	40	11	in	in	ADP
ertr-345	40	12	explaining	explain	VERB
ertr-345	40	13	customer	customer	NOUN
ertr-345	40	14	loyalty	loyalty	NOUN
ertr-345	40	15	than	than	ADP
ertr-345	40	16	the	the	DET
ertr-345	40	17	customer	customer	NOUN
ertr-345	40	18	quality	quality	NOUN
ertr-345	40	19	evaluations	evaluation	NOUN
ertr-345	40	20	about	about	ADP
ertr-345	40	21	a	a	DET
ertr-345	40	22	flight	flight	NOUN
ertr-345	40	23	(	(	PUNCT
ertr-345	40	24	ostrowski	ostrowski	NOUN
ertr-345	40	25	et	et	PROPN
ertr-345	40	26	al	al	PROPN
ertr-345	40	27	.	.	PROPN
ertr-345	40	28	,	,	PUNCT
ertr-345	40	29	1993	1993	NUM
ertr-345	40	30	)	)	PUNCT
ertr-345	40	31	.	.	PUNCT
ertr-345	41	1	newsom	newsom	PROPN
ertr-345	41	2	and	and	CCONJ
ertr-345	41	3	haynes	haynes	PROPN
ertr-345	41	4	(	(	PUNCT
ertr-345	41	5	2014	2014	NUM
ertr-345	41	6	)	)	PUNCT
ertr-345	41	7	also	also	ADV
ertr-345	41	8	argue	argue	VERB
ertr-345	41	9	that	that	SCONJ
ertr-345	41	10	corporate	corporate	ADJ
ertr-345	41	11	publications	publication	NOUN
ertr-345	41	12	,	,	PUNCT
ertr-345	41	13	in	in	ADP
ertr-345	41	14	particular	particular	ADJ
ertr-345	41	15	,	,	PUNCT
ertr-345	41	16	targeting	target	VERB
ertr-345	41	17	the	the	DET
ertr-345	41	18	public	public	NOUN
ertr-345	41	19	,	,	PUNCT
ertr-345	41	20	are	be	AUX
ertr-345	41	21	produced	produce	VERB
ertr-345	41	22	to	to	PART
ertr-345	41	23	establish	establish	VERB
ertr-345	41	24	both	both	PRON
ertr-345	41	25	corporate	corporate	ADJ
ertr-345	41	26	image	image	NOUN
ertr-345	41	27	and	and	CCONJ
ertr-345	41	28	customer	customer	NOUN
ertr-345	41	29	loyalty	loyalty	NOUN
ertr-345	41	30	.	.	PUNCT
ertr-345	42	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-345	43	1	e	e	X
ertr-345	43	2	-	-	NOUN
ertr-345	43	3	review	review	NOUN
ertr-345	43	4	of	of	ADP
ertr-345	43	5	tourism	tourism	NOUN
ertr-345	43	6	research	research	NOUN
ertr-345	43	7	(	(	PUNCT
ertr-345	43	8	ertr	ertr	NOUN
ertr-345	43	9	)	)	PUNCT
ertr-345	43	10	,	,	PUNCT
ertr-345	43	11	vol	vol	NOUN
ertr-345	43	12	.	.	PROPN
ertr-345	43	13	17	17	NUM
ertr-345	43	14	,	,	PUNCT
ertr-345	43	15	no	no	INTJ
ertr-345	43	16	.	.	NOUN
ertr-345	43	17	6	6	NUM
ertr-345	43	18	,	,	PUNCT
ertr-345	43	19	2020	2020	NUM
ertr-345	43	20	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-345	43	21	925	925	NUM
ertr-345	43	22	the	the	DET
ertr-345	43	23	peso	peso	NOUN
ertr-345	43	24	model	model	NOUN
ertr-345	43	25	and	and	CCONJ
ertr-345	43	26	the	the	DET
ertr-345	43	27	use	use	NOUN
ertr-345	43	28	of	of	ADP
ertr-345	43	29	in	in	ADP
ertr-345	43	30	-	-	PUNCT
ertr-345	43	31	flight	flight	NOUN
ertr-345	43	32	magazines	magazine	NOUN
ertr-345	43	33	in	in	ADP
ertr-345	43	34	corporate	corporate	ADJ
ertr-345	43	35	pr	pr	NOUN
ertr-345	43	36	in	in	ADP
ertr-345	43	37	the	the	DET
ertr-345	43	38	pr	pr	NOUN
ertr-345	43	39	literature	literature	NOUN
ertr-345	43	40	,	,	PUNCT
ertr-345	43	41	media	medium	NOUN
ertr-345	43	42	content	content	NOUN
ertr-345	43	43	is	be	AUX
ertr-345	43	44	categorized	categorize	VERB
ertr-345	43	45	under	under	ADP
ertr-345	43	46	four	four	NUM
ertr-345	43	47	quadrants	quadrant	NOUN
ertr-345	43	48	:	:	PUNCT
ertr-345	43	49	paid	pay	VERB
ertr-345	43	50	,	,	PUNCT
ertr-345	43	51	earned	earn	VERB
ertr-345	43	52	,	,	PUNCT
ertr-345	43	53	shared	share	VERB
ertr-345	43	54	,	,	PUNCT
ertr-345	43	55	and	and	CCONJ
ertr-345	43	56	owned	own	VERB
ertr-345	43	57	according	accord	VERB
ertr-345	43	58	to	to	ADP
ertr-345	43	59	peso	peso	NOUN
ertr-345	43	60	model	model	NOUN
ertr-345	43	61	(	(	PUNCT
ertr-345	43	62	xie	xie	PROPN
ertr-345	43	63	et	et	PROPN
ertr-345	43	64	al	al	PROPN
ertr-345	43	65	.	.	PROPN
ertr-345	43	66	,	,	PUNCT
ertr-345	43	67	2018	2018	NUM
ertr-345	43	68	)	)	PUNCT
ertr-345	43	69	.	.	PUNCT
ertr-345	44	1	in	in	ADP
ertr-345	44	2	this	this	DET
ertr-345	44	3	model	model	NOUN
ertr-345	44	4	,	,	PUNCT
ertr-345	44	5	'	'	PUNCT
ertr-345	44	6	paid	pay	VERB
ertr-345	44	7	'	'	PUNCT
ertr-345	44	8	media	medium	NOUN
ertr-345	44	9	services	service	NOUN
ertr-345	44	10	are	be	AUX
ertr-345	44	11	native	native	ADJ
ertr-345	44	12	advertising	advertising	NOUN
ertr-345	44	13	and	and	CCONJ
ertr-345	44	14	paid	pay	VERB
ertr-345	44	15	influencers	influencer	NOUN
ertr-345	44	16	.	.	PUNCT
ertr-345	45	1	'	'	PUNCT
ertr-345	45	2	earned	earn	VERB
ertr-345	45	3	'	'	PUNCT
ertr-345	45	4	media	medium	NOUN
ertr-345	45	5	means	mean	VERB
ertr-345	45	6	the	the	DET
ertr-345	45	7	editorial	editorial	ADJ
ertr-345	45	8	publicity	publicity	NOUN
ertr-345	45	9	of	of	ADP
ertr-345	45	10	the	the	DET
ertr-345	45	11	companies	company	NOUN
ertr-345	45	12	,	,	PUNCT
ertr-345	45	13	distributed	distribute	VERB
ertr-345	45	14	through	through	ADP
ertr-345	45	15	media	medium	NOUN
ertr-345	45	16	releases	release	NOUN
ertr-345	45	17	,	,	PUNCT
ertr-345	45	18	interviews	interview	NOUN
ertr-345	45	19	,	,	PUNCT
ertr-345	45	20	or	or	CCONJ
ertr-345	45	21	other	other	ADJ
ertr-345	45	22	media	medium	NOUN
ertr-345	45	23	relations	relation	NOUN
ertr-345	45	24	activities	activity	NOUN
ertr-345	45	25	(	(	PUNCT
ertr-345	45	26	macnamara	macnamara	INTJ
ertr-345	45	27	et	et	PROPN
ertr-345	45	28	al	al	PROPN
ertr-345	45	29	.	.	PROPN
ertr-345	45	30	,	,	PUNCT
ertr-345	45	31	2016	2016	NUM
ertr-345	45	32	)	)	PUNCT
ertr-345	45	33	.	.	PUNCT
ertr-345	46	1	the	the	DET
ertr-345	46	2	'	'	PUNCT
ertr-345	46	3	owned	own	VERB
ertr-345	46	4	'	'	PUNCT
ertr-345	46	5	media	medium	NOUN
ertr-345	46	6	contains	contain	VERB
ertr-345	46	7	company	company	NOUN
ertr-345	46	8	-	-	PUNCT
ertr-345	46	9	owned	own	VERB
ertr-345	46	10	publications	publication	NOUN
ertr-345	46	11	and	and	CCONJ
ertr-345	46	12	digital	digital	ADJ
ertr-345	46	13	sites	site	NOUN
ertr-345	46	14	such	such	ADJ
ertr-345	46	15	as	as	ADP
ertr-345	46	16	corporate	corporate	ADJ
ertr-345	46	17	magazines	magazine	NOUN
ertr-345	46	18	,	,	PUNCT
ertr-345	46	19	blogs	blog	NOUN
ertr-345	46	20	,	,	PUNCT
ertr-345	46	21	websites	website	NOUN
ertr-345	46	22	,	,	PUNCT
ertr-345	46	23	and	and	CCONJ
ertr-345	46	24	newsletters	newsletter	NOUN
ertr-345	46	25	.	.	PUNCT
ertr-345	47	1	unlike	unlike	ADP
ertr-345	47	2	to	to	PART
ertr-345	47	3	paid	pay	VERB
ertr-345	47	4	and	and	CCONJ
ertr-345	47	5	owned	own	VERB
ertr-345	47	6	media	medium	NOUN
ertr-345	47	7	,	,	PUNCT
ertr-345	47	8	'	'	PUNCT
ertr-345	47	9	shared	share	VERB
ertr-345	47	10	'	'	PUNCT
ertr-345	47	11	(	(	PUNCT
ertr-345	47	12	social	social	ADJ
ertr-345	47	13	)	)	PUNCT
ertr-345	47	14	media	medium	NOUN
ertr-345	47	15	are	be	AUX
ertr-345	47	16	independently	independently	ADV
ertr-345	47	17	generated	generate	VERB
ertr-345	47	18	and	and	CCONJ
ertr-345	47	19	developed	develop	VERB
ertr-345	47	20	by	by	ADP
ertr-345	47	21	people	people	NOUN
ertr-345	47	22	,	,	PUNCT
ertr-345	47	23	who	who	PRON
ertr-345	47	24	are	be	AUX
ertr-345	47	25	the	the	DET
ertr-345	47	26	users	user	NOUN
ertr-345	47	27	or	or	CCONJ
ertr-345	47	28	subscribers	subscriber	NOUN
ertr-345	47	29	of	of	ADP
ertr-345	47	30	a	a	DET
ertr-345	47	31	social	social	ADJ
ertr-345	47	32	media	medium	NOUN
ertr-345	47	33	platform	platform	NOUN
ertr-345	47	34	such	such	ADJ
ertr-345	47	35	as	as	ADP
ertr-345	47	36	facebook	facebook	NOUN
ertr-345	47	37	,	,	PUNCT
ertr-345	47	38	twitter	twitter	NOUN
ertr-345	47	39	,	,	PUNCT
ertr-345	47	40	and	and	CCONJ
ertr-345	47	41	instagram	instagram	PROPN
ertr-345	47	42	(	(	PUNCT
ertr-345	47	43	macnamara	macnamara	VERB
ertr-345	47	44	et	et	PROPN
ertr-345	47	45	al	al	PROPN
ertr-345	47	46	.	.	PROPN
ertr-345	47	47	,	,	PUNCT
ertr-345	47	48	2016	2016	NUM
ertr-345	47	49	)	)	PUNCT
ertr-345	47	50	.	.	PUNCT
ertr-345	48	1	in	in	ADP
ertr-345	48	2	fact	fact	NOUN
ertr-345	48	3	,	,	PUNCT
ertr-345	48	4	"	"	PUNCT
ertr-345	48	5	each	each	DET
ertr-345	48	6	media	medium	NOUN
ertr-345	48	7	option	option	NOUN
ertr-345	48	8	has	have	VERB
ertr-345	48	9	different	different	ADJ
ertr-345	48	10	relationships	relationship	NOUN
ertr-345	48	11	with	with	ADP
ertr-345	48	12	any	any	DET
ertr-345	48	13	other	other	ADJ
ertr-345	48	14	options	option	NOUN
ertr-345	48	15	that	that	PRON
ertr-345	48	16	are	be	AUX
ertr-345	48	17	also	also	ADV
ertr-345	48	18	used	use	VERB
ertr-345	48	19	,	,	PUNCT
ertr-345	48	20	generating	generate	VERB
ertr-345	48	21	interaction	interaction	NOUN
ertr-345	48	22	effects	effect	NOUN
ertr-345	48	23	and	and	CCONJ
ertr-345	48	24	thus	thus	ADV
ertr-345	48	25	enhancing	enhance	VERB
ertr-345	48	26	communication	communication	NOUN
ertr-345	48	27	effects	effect	NOUN
ertr-345	48	28	collectively	collectively	ADV
ertr-345	48	29	"	"	PUNCT
ertr-345	48	30	(	(	PUNCT
ertr-345	48	31	keller	keller	PROPN
ertr-345	48	32	,	,	PUNCT
ertr-345	48	33	2016	2016	NUM
ertr-345	48	34	)	)	PUNCT
ertr-345	48	35	.	.	PUNCT
ertr-345	49	1	however	however	ADV
ertr-345	49	2	,	,	PUNCT
ertr-345	49	3	owned	own	VERB
ertr-345	49	4	media	medium	NOUN
ertr-345	49	5	can	can	AUX
ertr-345	49	6	be	be	AUX
ertr-345	49	7	considered	consider	VERB
ertr-345	49	8	as	as	ADP
ertr-345	49	9	a	a	DET
ertr-345	49	10	less	less	ADV
ertr-345	49	11	costly	costly	ADJ
ertr-345	49	12	and	and	CCONJ
ertr-345	49	13	more	more	ADV
ertr-345	49	14	controllable	controllable	ADJ
ertr-345	49	15	platform	platform	NOUN
ertr-345	49	16	in	in	ADP
ertr-345	49	17	the	the	DET
ertr-345	49	18	context	context	NOUN
ertr-345	49	19	of	of	ADP
ertr-345	49	20	pr	pr	NOUN
ertr-345	49	21	.	.	PUNCT
ertr-345	50	1	monthly	monthly	ADV
ertr-345	50	2	published	publish	VERB
ertr-345	50	3	in	in	ADP
ertr-345	50	4	-	-	PUNCT
ertr-345	50	5	flight	flight	NOUN
ertr-345	50	6	magazines	magazine	NOUN
ertr-345	50	7	as	as	ADP
ertr-345	50	8	a	a	DET
ertr-345	50	9	sample	sample	NOUN
ertr-345	50	10	of	of	ADP
ertr-345	50	11	owned	own	VERB
ertr-345	50	12	media	medium	NOUN
ertr-345	50	13	tools	tool	NOUN
ertr-345	50	14	in	in	ADP
ertr-345	50	15	the	the	DET
ertr-345	50	16	aviation	aviation	NOUN
ertr-345	50	17	sector	sector	NOUN
ertr-345	50	18	are	be	AUX
ertr-345	50	19	one	one	NUM
ertr-345	50	20	of	of	ADP
ertr-345	50	21	the	the	DET
ertr-345	50	22	key	key	ADJ
ertr-345	50	23	elements	element	NOUN
ertr-345	50	24	of	of	ADP
ertr-345	50	25	communication	communication	NOUN
ertr-345	50	26	with	with	ADP
ertr-345	50	27	the	the	DET
ertr-345	50	28	customers	customer	NOUN
ertr-345	50	29	(	(	PUNCT
ertr-345	50	30	deuschl	deuschl	VERB
ertr-345	50	31	,	,	PUNCT
ertr-345	50	32	2006	2006	NUM
ertr-345	50	33	)	)	PUNCT
ertr-345	50	34	.	.	PUNCT
ertr-345	51	1	in	in	ADP
ertr-345	51	2	-	-	PUNCT
ertr-345	51	3	flight	flight	NOUN
ertr-345	51	4	magazines	magazine	NOUN
ertr-345	51	5	,	,	PUNCT
ertr-345	51	6	which	which	PRON
ertr-345	51	7	are	be	AUX
ertr-345	51	8	provided	provide	VERB
ertr-345	51	9	free	free	ADJ
ertr-345	51	10	of	of	ADP
ertr-345	51	11	charge	charge	NOUN
ertr-345	51	12	on	on	ADP
ertr-345	51	13	planes	plane	NOUN
ertr-345	51	14	,	,	PUNCT
ertr-345	51	15	contain	contain	VERB
ertr-345	51	16	articles	article	NOUN
ertr-345	51	17	on	on	ADP
ertr-345	51	18	various	various	ADJ
ertr-345	51	19	aspects	aspect	NOUN
ertr-345	51	20	of	of	ADP
ertr-345	51	21	tourism	tourism	NOUN
ertr-345	51	22	and	and	CCONJ
ertr-345	51	23	information	information	NOUN
ertr-345	51	24	about	about	ADP
ertr-345	51	25	the	the	DET
ertr-345	51	26	destinations	destination	NOUN
ertr-345	51	27	,	,	PUNCT
ertr-345	51	28	offer	offer	VERB
ertr-345	51	29	products	product	NOUN
ertr-345	51	30	,	,	PUNCT
ertr-345	51	31	introduce	introduce	VERB
ertr-345	51	32	the	the	DET
ertr-345	51	33	company	company	NOUN
ertr-345	51	34	services	service	NOUN
ertr-345	51	35	,	,	PUNCT
ertr-345	51	36	and	and	CCONJ
ertr-345	51	37	provide	provide	VERB
ertr-345	51	38	travelers	traveler	NOUN
ertr-345	51	39	a	a	DET
ertr-345	51	40	sense	sense	NOUN
ertr-345	51	41	of	of	ADP
ertr-345	51	42	security	security	NOUN
ertr-345	51	43	(	(	PUNCT
ertr-345	51	44	maci	maci	NOUN
ertr-345	51	45	,	,	PUNCT
ertr-345	51	46	2012	2012	NUM
ertr-345	51	47	)	)	PUNCT
ertr-345	51	48	.	.	PUNCT
ertr-345	52	1	although	although	SCONJ
ertr-345	52	2	publishing	publish	VERB
ertr-345	52	3	regular	regular	ADV
ertr-345	52	4	in	in	ADP
ertr-345	52	5	-	-	PUNCT
ertr-345	52	6	flight	flight	NOUN
ertr-345	52	7	magazines	magazine	NOUN
ertr-345	52	8	requires	require	VERB
ertr-345	52	9	financial	financial	ADJ
ertr-345	52	10	and	and	CCONJ
ertr-345	52	11	intellectual	intellectual	ADJ
ertr-345	52	12	expenses	expense	NOUN
ertr-345	52	13	for	for	ADP
ertr-345	52	14	the	the	DET
ertr-345	52	15	companies	company	NOUN
ertr-345	52	16	,	,	PUNCT
ertr-345	52	17	these	these	PRON
ertr-345	52	18	are	be	AUX
ertr-345	52	19	useful	useful	ADJ
ertr-345	52	20	materials	material	NOUN
ertr-345	52	21	which	which	PRON
ertr-345	52	22	have	have	VERB
ertr-345	52	23	the	the	DET
ertr-345	52	24	potential	potential	NOUN
ertr-345	52	25	of	of	ADP
ertr-345	52	26	attracting	attract	VERB
ertr-345	52	27	“	"	PUNCT
ertr-345	52	28	the	the	DET
ertr-345	52	29	interest	interest	NOUN
ertr-345	52	30	of	of	ADP
ertr-345	52	31	the	the	DET
ertr-345	52	32	wide	wide	ADJ
ertr-345	52	33	range	range	NOUN
ertr-345	52	34	of	of	ADP
ertr-345	52	35	customers	customer	NOUN
ertr-345	52	36	and	and	CCONJ
ertr-345	52	37	strengthen	strengthen	VERB
ertr-345	52	38	their	their	PRON
ertr-345	52	39	aspiration	aspiration	NOUN
ertr-345	52	40	to	to	PART
ertr-345	52	41	use	use	VERB
ertr-345	52	42	the	the	DET
ertr-345	52	43	services	service	NOUN
ertr-345	52	44	of	of	ADP
ertr-345	52	45	the	the	DET
ertr-345	52	46	company	company	NOUN
ertr-345	52	47	in	in	ADP
ertr-345	52	48	the	the	DET
ertr-345	52	49	future	future	NOUN
ertr-345	52	50	”	"	PUNCT
ertr-345	52	51	(	(	PUNCT
ertr-345	52	52	fedotova	fedotova	X
ertr-345	52	53	et	et	PROPN
ertr-345	52	54	al	al	PROPN
ertr-345	52	55	.	.	PROPN
ertr-345	52	56	,	,	PUNCT
ertr-345	52	57	2015	2015	NUM
ertr-345	52	58	)	)	PUNCT
ertr-345	52	59	.	.	PUNCT
ertr-345	53	1	moreover	moreover	ADV
ertr-345	53	2	,	,	PUNCT
ertr-345	53	3	in	in	ADP
ertr-345	53	4	-	-	PUNCT
ertr-345	53	5	flight	flight	NOUN
ertr-345	53	6	magazines	magazine	NOUN
ertr-345	53	7	may	may	AUX
ertr-345	53	8	http://ertr.tamu.edu/	http://ertr.tamu.edu/	VERB
ertr-345	53	9	e	e	NOUN
ertr-345	53	10	-	-	NOUN
ertr-345	53	11	review	review	NOUN
ertr-345	53	12	of	of	ADP
ertr-345	53	13	tourism	tourism	NOUN
ertr-345	53	14	research	research	NOUN
ertr-345	53	15	(	(	PUNCT
ertr-345	53	16	ertr	ertr	NOUN
ertr-345	53	17	)	)	PUNCT
ertr-345	53	18	,	,	PUNCT
ertr-345	53	19	vol	vol	NOUN
ertr-345	53	20	.	.	PROPN
ertr-345	53	21	17	17	NUM
ertr-345	53	22	,	,	PUNCT
ertr-345	53	23	no	no	INTJ
ertr-345	53	24	.	.	NOUN
ertr-345	53	25	6	6	NUM
ertr-345	53	26	,	,	PUNCT
ertr-345	53	27	2020	2020	NUM
ertr-345	53	28	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-345	53	29	926	926	NUM
ertr-345	53	30	generate	generate	VERB
ertr-345	53	31	a	a	DET
ertr-345	53	32	significant	significant	ADJ
ertr-345	53	33	amount	amount	NOUN
ertr-345	53	34	of	of	ADP
ertr-345	53	35	revenues	revenue	NOUN
ertr-345	53	36	rather	rather	ADV
ertr-345	53	37	than	than	ADP
ertr-345	53	38	costs	cost	NOUN
ertr-345	53	39	nowadays	nowadays	ADV
ertr-345	53	40	,	,	PUNCT
ertr-345	53	41	and	and	CCONJ
ertr-345	53	42	encourage	encourage	VERB
ertr-345	53	43	the	the	DET
ertr-345	53	44	customers	customer	NOUN
ertr-345	53	45	,	,	PUNCT
ertr-345	53	46	shareholders	shareholder	NOUN
ertr-345	53	47	,	,	PUNCT
ertr-345	53	48	and	and	CCONJ
ertr-345	53	49	others	other	NOUN
ertr-345	53	50	(	(	PUNCT
ertr-345	53	51	i.e.	i.e.	X
ertr-345	53	52	,	,	PUNCT
ertr-345	53	53	journalists	journalist	NOUN
ertr-345	53	54	)	)	PUNCT
ertr-345	53	55	to	to	PART
ertr-345	53	56	talk	talk	VERB
ertr-345	53	57	about	about	ADP
ertr-345	53	58	the	the	DET
ertr-345	53	59	company	company	NOUN
ertr-345	53	60	brand	brand	NOUN
ertr-345	53	61	.	.	PUNCT
ertr-345	54	1	by	by	ADP
ertr-345	54	2	producing	produce	VERB
ertr-345	54	3	their	their	PRON
ertr-345	54	4	own	own	ADJ
ertr-345	54	5	publication	publication	NOUN
ertr-345	54	6	,	,	PUNCT
ertr-345	54	7	airline	airline	NOUN
ertr-345	54	8	companies	company	NOUN
ertr-345	54	9	may	may	AUX
ertr-345	54	10	also	also	ADV
ertr-345	54	11	share	share	VERB
ertr-345	54	12	their	their	PRON
ertr-345	54	13	pr	pr	NOUN
ertr-345	54	14	messages	message	NOUN
ertr-345	54	15	directly	directly	ADV
ertr-345	54	16	with	with	ADP
ertr-345	54	17	the	the	DET
ertr-345	54	18	customers	customer	NOUN
ertr-345	54	19	.	.	PUNCT
ertr-345	55	1	for	for	ADP
ertr-345	55	2	example	example	NOUN
ertr-345	55	3	,	,	PUNCT
ertr-345	55	4	lufthansa	lufthansa	NOUN
ertr-345	55	5	magazin	magazin	NOUN
ertr-345	55	6	,	,	PUNCT
ertr-345	55	7	published	publish	VERB
ertr-345	55	8	monthly	monthly	ADV
ertr-345	55	9	by	by	ADP
ertr-345	55	10	lufthansa	lufthansa	NOUN
ertr-345	55	11	airlines	airline	NOUN
ertr-345	55	12	,	,	PUNCT
ertr-345	55	13	has	have	VERB
ertr-345	55	14	the	the	DET
ertr-345	55	15	potential	potential	NOUN
ertr-345	55	16	of	of	ADP
ertr-345	55	17	reaching	reach	VERB
ertr-345	55	18	1.54	1.54	NUM
ertr-345	55	19	million	million	NUM
ertr-345	55	20	readers	reader	NOUN
ertr-345	55	21	.	.	PUNCT
ertr-345	56	1	it	it	PRON
ertr-345	56	2	has	have	VERB
ertr-345	56	3	the	the	DET
ertr-345	56	4	basic	basic	ADJ
ertr-345	56	5	rate	rate	NOUN
ertr-345	56	6	of	of	ADP
ertr-345	56	7	€	€	SYM
ertr-345	56	8	36,000	36,000	NUM
ertr-345	56	9	for	for	ADP
ertr-345	56	10	inner	inner	ADJ
ertr-345	56	11	(	(	PUNCT
ertr-345	56	12	205x260	205x260	NOUN
ertr-345	56	13	mm	mm	NOUN
ertr-345	56	14	bleed	bleed	NOUN
ertr-345	56	15	format	format	NOUN
ertr-345	56	16	)	)	PUNCT
ertr-345	56	17	advertisements	advertisement	NOUN
ertr-345	56	18	(	(	PUNCT
ertr-345	56	19	lufthansa	lufthansa	NOUN
ertr-345	56	20	magazin	magazin	PROPN
ertr-345	56	21	rate	rate	NOUN
ertr-345	56	22	card	card	NOUN
ertr-345	56	23	,	,	PUNCT
ertr-345	56	24	2020	2020	NUM
ertr-345	56	25	)	)	PUNCT
ertr-345	56	26	.	.	PUNCT
ertr-345	57	1	hence	hence	ADV
ertr-345	57	2	,	,	PUNCT
ertr-345	57	3	this	this	DET
ertr-345	57	4	magazine	magazine	NOUN
ertr-345	57	5	's	's	PART
ertr-345	57	6	high	high	ADJ
ertr-345	57	7	popularity	popularity	NOUN
ertr-345	57	8	and	and	CCONJ
ertr-345	57	9	circulation	circulation	NOUN
ertr-345	57	10	may	may	AUX
ertr-345	57	11	be	be	AUX
ertr-345	57	12	seen	see	VERB
ertr-345	57	13	as	as	ADP
ertr-345	57	14	an	an	DET
ertr-345	57	15	effective	effective	ADJ
ertr-345	57	16	pr	pr	NOUN
ertr-345	57	17	tool	tool	NOUN
ertr-345	57	18	in	in	ADP
ertr-345	57	19	enhancing	enhance	VERB
ertr-345	57	20	corporate	corporate	ADJ
ertr-345	57	21	reputation	reputation	NOUN
ertr-345	57	22	and	and	CCONJ
ertr-345	57	23	image	image	NOUN
ertr-345	57	24	,	,	PUNCT
ertr-345	57	25	which	which	PRON
ertr-345	57	26	is	be	AUX
ertr-345	57	27	also	also	ADV
ertr-345	57	28	maintaining	maintain	VERB
ertr-345	57	29	a	a	DET
ertr-345	57	30	significant	significant	ADJ
ertr-345	57	31	amount	amount	NOUN
ertr-345	57	32	of	of	ADP
ertr-345	57	33	revenue	revenue	NOUN
ertr-345	57	34	for	for	ADP
ertr-345	57	35	lufthansa	lufthansa	NOUN
ertr-345	57	36	airlines	airline	NOUN
ertr-345	57	37	.	.	PUNCT
ertr-345	58	1	despite	despite	SCONJ
ertr-345	58	2	the	the	DET
ertr-345	58	3	important	important	ADJ
ertr-345	58	4	role	role	NOUN
ertr-345	58	5	that	that	SCONJ
ertr-345	58	6	in	in	ADP
ertr-345	58	7	-	-	PUNCT
ertr-345	58	8	flight	flight	NOUN
ertr-345	58	9	magazines	magazine	NOUN
ertr-345	58	10	play	play	VERB
ertr-345	58	11	on	on	ADP
ertr-345	58	12	pr	pr	NOUN
ertr-345	58	13	strategies	strategy	NOUN
ertr-345	58	14	,	,	PUNCT
ertr-345	58	15	the	the	DET
ertr-345	58	16	literature	literature	NOUN
ertr-345	58	17	about	about	ADP
ertr-345	58	18	this	this	DET
ertr-345	58	19	media	medium	NOUN
ertr-345	58	20	and	and	CCONJ
ertr-345	58	21	communication	communication	NOUN
ertr-345	58	22	tool	tool	NOUN
ertr-345	58	23	needs	need	VERB
ertr-345	58	24	to	to	PART
ertr-345	58	25	be	be	AUX
ertr-345	58	26	enlarged	enlarge	VERB
ertr-345	58	27	.	.	PUNCT
ertr-345	59	1	therefore	therefore	ADV
ertr-345	59	2	,	,	PUNCT
ertr-345	59	3	the	the	DET
ertr-345	59	4	authors	author	NOUN
ertr-345	59	5	of	of	ADP
ertr-345	59	6	this	this	DET
ertr-345	59	7	paper	paper	NOUN
ertr-345	59	8	aimed	aim	VERB
ertr-345	59	9	to	to	PART
ertr-345	59	10	examine	examine	VERB
ertr-345	59	11	in	in	ADP
ertr-345	59	12	-	-	PUNCT
ertr-345	59	13	flight	flight	NOUN
ertr-345	59	14	magazines	magazine	NOUN
ertr-345	59	15	published	publish	VERB
ertr-345	59	16	by	by	ADP
ertr-345	59	17	four	four	NUM
ertr-345	59	18	turkish	turkish	ADJ
ertr-345	59	19	airline	airline	NOUN
ertr-345	59	20	companies	company	NOUN
ertr-345	59	21	for	for	ADP
ertr-345	59	22	exploring	explore	VERB
ertr-345	59	23	which	which	PRON
ertr-345	59	24	pr	pr	NOUN
ertr-345	59	25	themes	theme	NOUN
ertr-345	59	26	were	be	AUX
ertr-345	59	27	mostly	mostly	ADV
ertr-345	59	28	used	use	VERB
ertr-345	59	29	in	in	ADP
ertr-345	59	30	these	these	DET
ertr-345	59	31	publications	publication	NOUN
ertr-345	59	32	.	.	PUNCT
ertr-345	60	1	method	method	NOUN
ertr-345	60	2	there	there	PRON
ertr-345	60	3	are	be	VERB
ertr-345	60	4	five	five	NUM
ertr-345	60	5	airline	airline	NOUN
ertr-345	60	6	companies	company	NOUN
ertr-345	60	7	in	in	ADP
ertr-345	60	8	turkey	turkey	NOUN
ertr-345	60	9	:	:	PUNCT
ertr-345	60	10	turkish	turkish	ADJ
ertr-345	60	11	airlines	airline	NOUN
ertr-345	60	12	,	,	PUNCT
ertr-345	60	13	sun	sun	PROPN
ertr-345	60	14	express	express	PROPN
ertr-345	60	15	,	,	PUNCT
ertr-345	60	16	atlas	atlas	PROPN
ertr-345	60	17	global	global	PROPN
ertr-345	60	18	,	,	PUNCT
ertr-345	60	19	pegasus	pegasus	PROPN
ertr-345	60	20	airlines	airlines	PROPN
ertr-345	60	21	,	,	PUNCT
ertr-345	60	22	and	and	CCONJ
ertr-345	60	23	corendon	corendon	PROPN
ertr-345	60	24	airlines	airline	NOUN
ertr-345	60	25	.	.	PUNCT
ertr-345	61	1	since	since	SCONJ
ertr-345	61	2	corendon	corendon	PROPN
ertr-345	61	3	airlines	airline	NOUN
ertr-345	61	4	publishes	publish	VERB
ertr-345	61	5	its	its	PRON
ertr-345	61	6	inflight	inflight	ADJ
ertr-345	61	7	magazines	magazine	NOUN
ertr-345	61	8	two	two	NUM
ertr-345	61	9	times	time	NOUN
ertr-345	61	10	in	in	ADP
ertr-345	61	11	a	a	DET
ertr-345	61	12	year	year	NOUN
ertr-345	61	13	(	(	PUNCT
ertr-345	61	14	summer	summer	NOUN
ertr-345	61	15	/	/	SYM
ertr-345	61	16	winter	winter	NOUN
ertr-345	61	17	)	)	PUNCT
ertr-345	61	18	rather	rather	ADV
ertr-345	61	19	than	than	ADP
ertr-345	61	20	monthly	monthly	ADV
ertr-345	61	21	,	,	PUNCT
ertr-345	61	22	this	this	DET
ertr-345	61	23	company	company	NOUN
ertr-345	61	24	is	be	AUX
ertr-345	61	25	not	not	PART
ertr-345	61	26	included	include	VERB
ertr-345	61	27	in	in	ADP
ertr-345	61	28	the	the	DET
ertr-345	61	29	analyses	analysis	NOUN
ertr-345	61	30	of	of	ADP
ertr-345	61	31	this	this	DET
ertr-345	61	32	study	study	NOUN
ertr-345	61	33	.	.	PUNCT
ertr-345	62	1	of	of	ADP
ertr-345	62	2	the	the	DET
ertr-345	62	3	remaining	remain	VERB
ertr-345	62	4	four	four	NUM
ertr-345	62	5	companies	company	NOUN
ertr-345	62	6	,	,	PUNCT
ertr-345	62	7	one	one	NUM
ertr-345	62	8	is	be	AUX
ertr-345	62	9	legacy	legacy	NOUN
ertr-345	62	10	/	/	SYM
ertr-345	62	11	full	full	ADJ
ertr-345	62	12	-	-	PUNCT
ertr-345	62	13	service	service	NOUN
ertr-345	62	14	(	(	PUNCT
ertr-345	62	15	turkish	turkish	ADJ
ertr-345	62	16	airlines	airline	NOUN
ertr-345	62	17	)	)	PUNCT
ertr-345	62	18	,	,	PUNCT
ertr-345	62	19	and	and	CCONJ
ertr-345	62	20	the	the	DET
ertr-345	62	21	others	other	NOUN
ertr-345	62	22	are	be	AUX
ertr-345	62	23	low	low	ADJ
ertr-345	62	24	-	-	PUNCT
ertr-345	62	25	cost	cost	NOUN
ertr-345	62	26	/	/	SYM
ertr-345	62	27	charter	charter	NOUN
ertr-345	62	28	airlines	airline	NOUN
ertr-345	62	29	.	.	PUNCT
ertr-345	63	1	the	the	DET
ertr-345	63	2	names	name	NOUN
ertr-345	63	3	of	of	ADP
ertr-345	63	4	the	the	DET
ertr-345	63	5	in	in	ADP
ertr-345	63	6	-	-	PUNCT
ertr-345	63	7	flight	flight	NOUN
ertr-345	63	8	magazines	magazine	NOUN
ertr-345	63	9	are	be	AUX
ertr-345	63	10	skylife	skylife	ADJ
ertr-345	63	11	(	(	PUNCT
ertr-345	63	12	turkish	turkish	ADJ
ertr-345	63	13	airlines	airline	NOUN
ertr-345	63	14	)	)	PUNCT
ertr-345	63	15	,	,	PUNCT
ertr-345	63	16	sun	sun	PROPN
ertr-345	63	17	times	time	NOUN
ertr-345	63	18	(	(	PUNCT
ertr-345	63	19	sun	sun	NOUN
ertr-345	63	20	express	express	PROPN
ertr-345	63	21	)	)	PUNCT
ertr-345	63	22	,	,	PUNCT
ertr-345	63	23	glober	glober	NOUN
ertr-345	63	24	(	(	PUNCT
ertr-345	63	25	atlas	atlas	PROPN
ertr-345	63	26	global	global	PROPN
ertr-345	63	27	)	)	PUNCT
ertr-345	63	28	,	,	PUNCT
ertr-345	63	29	and	and	CCONJ
ertr-345	63	30	flypgs	flypgs	NOUN
ertr-345	63	31	(	(	PUNCT
ertr-345	63	32	pegasus	pegasus	PROPN
ertr-345	63	33	airlines	airlines	PROPN
ertr-345	63	34	)	)	PUNCT
ertr-345	63	35	,	,	PUNCT
ertr-345	63	36	respectively	respectively	ADV
ertr-345	63	37	.	.	PUNCT
ertr-345	64	1	the	the	DET
ertr-345	64	2	authors	author	NOUN
ertr-345	64	3	prefer	prefer	VERB
ertr-345	64	4	content	content	NOUN
ertr-345	64	5	analysis	analysis	NOUN
ertr-345	64	6	to	to	PART
ertr-345	64	7	achieve	achieve	VERB
ertr-345	64	8	the	the	DET
ertr-345	64	9	objectives	objective	NOUN
ertr-345	64	10	of	of	ADP
ertr-345	64	11	this	this	DET
ertr-345	64	12	study	study	NOUN
ertr-345	64	13	.	.	PUNCT
ertr-345	65	1	content	content	NOUN
ertr-345	65	2	analysis	analysis	NOUN
ertr-345	65	3	,	,	PUNCT
ertr-345	65	4	systematic	systematic	ADJ
ertr-345	65	5	coding	coding	NOUN
ertr-345	65	6	,	,	PUNCT
ertr-345	65	7	and	and	CCONJ
ertr-345	65	8	categorization	categorization	NOUN
ertr-345	65	9	of	of	ADP
ertr-345	65	10	textual	textual	ADJ
ertr-345	65	11	information	information	NOUN
ertr-345	65	12	is	be	AUX
ertr-345	65	13	a	a	DET
ertr-345	65	14	widely	widely	ADV
ertr-345	65	15	used	use	VERB
ertr-345	65	16	method	method	NOUN
ertr-345	65	17	for	for	ADP
ertr-345	65	18	exploring	explore	VERB
ertr-345	65	19	the	the	DET
ertr-345	65	20	trends	trend	NOUN
ertr-345	65	21	and	and	CCONJ
ertr-345	65	22	patterns	pattern	NOUN
ertr-345	65	23	of	of	ADP
ertr-345	65	24	words	word	NOUN
ertr-345	65	25	or	or	CCONJ
ertr-345	65	26	contents	content	NOUN
ertr-345	65	27	,	,	PUNCT
ertr-345	65	28	their	their	PRON
ertr-345	65	29	frequencies	frequency	NOUN
ertr-345	65	30	,	,	PUNCT
ertr-345	65	31	and	and	CCONJ
ertr-345	65	32	their	their	PRON
ertr-345	65	33	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-345	65	34	e	e	NOUN
ertr-345	65	35	-	-	NOUN
ertr-345	65	36	review	review	NOUN
ertr-345	65	37	of	of	ADP
ertr-345	65	38	tourism	tourism	NOUN
ertr-345	65	39	research	research	NOUN
ertr-345	65	40	(	(	PUNCT
ertr-345	65	41	ertr	ertr	NOUN
ertr-345	65	42	)	)	PUNCT
ertr-345	65	43	,	,	PUNCT
ertr-345	65	44	vol	vol	NOUN
ertr-345	65	45	.	.	PROPN
ertr-345	65	46	17	17	NUM
ertr-345	65	47	,	,	PUNCT
ertr-345	65	48	no	no	INTJ
ertr-345	65	49	.	.	NOUN
ertr-345	65	50	6	6	NUM
ertr-345	65	51	,	,	PUNCT
ertr-345	65	52	2020	2020	NUM
ertr-345	65	53	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-345	65	54	927	927	NUM
ertr-345	65	55	structures	structure	NOUN
ertr-345	65	56	and	and	CCONJ
ertr-345	65	57	discourses	discourse	NOUN
ertr-345	65	58	of	of	ADP
ertr-345	65	59	communication	communication	NOUN
ertr-345	65	60	(	(	PUNCT
ertr-345	65	61	vaismoradi	vaismoradi	NOUN
ertr-345	65	62	,	,	PUNCT
ertr-345	65	63	2013	2013	NUM
ertr-345	65	64	)	)	PUNCT
ertr-345	65	65	.	.	PUNCT
ertr-345	66	1	in	in	ADP
ertr-345	66	2	the	the	DET
ertr-345	66	3	tourism	tourism	NOUN
ertr-345	66	4	literature	literature	NOUN
ertr-345	66	5	,	,	PUNCT
ertr-345	66	6	a	a	DET
ertr-345	66	7	literature	literature	NOUN
ertr-345	66	8	review	review	NOUN
ertr-345	66	9	(	(	PUNCT
ertr-345	66	10	camprubí	camprubí	NOUN
ertr-345	66	11	and	and	CCONJ
ertr-345	66	12	coromina	coromina	NOUN
ertr-345	66	13	,	,	PUNCT
ertr-345	66	14	2016	2016	NUM
ertr-345	66	15	)	)	PUNCT
ertr-345	66	16	showed	show	VERB
ertr-345	66	17	that	that	SCONJ
ertr-345	66	18	content	content	NOUN
ertr-345	66	19	analysis	analysis	NOUN
ertr-345	66	20	was	be	AUX
ertr-345	66	21	used	use	VERB
ertr-345	66	22	in	in	ADP
ertr-345	66	23	23.8	23.8	NUM
ertr-345	66	24	%	%	NOUN
ertr-345	66	25	of	of	ADP
ertr-345	66	26	the	the	DET
ertr-345	66	27	articles	article	NOUN
ertr-345	66	28	for	for	ADP
ertr-345	66	29	analyzing	analyze	VERB
ertr-345	66	30	interviews	interview	NOUN
ertr-345	66	31	,	,	PUNCT
ertr-345	66	32	focus	focus	NOUN
ertr-345	66	33	groups	group	NOUN
ertr-345	66	34	,	,	PUNCT
ertr-345	66	35	or	or	CCONJ
ertr-345	66	36	open	open	ADV
ertr-345	66	37	-	-	PUNCT
ertr-345	66	38	ended	end	VERB
ertr-345	66	39	questions	question	NOUN
ertr-345	66	40	,	,	PUNCT
ertr-345	66	41	while	while	SCONJ
ertr-345	66	42	in	in	ADP
ertr-345	66	43	18.9	18.9	NUM
ertr-345	66	44	%	%	NOUN
ertr-345	66	45	of	of	ADP
ertr-345	66	46	the	the	DET
ertr-345	66	47	articles	article	NOUN
ertr-345	66	48	for	for	ADP
ertr-345	66	49	analyzing	analyze	VERB
ertr-345	66	50	reports	report	NOUN
ertr-345	66	51	and	and	CCONJ
ertr-345	66	52	past	past	ADJ
ertr-345	66	53	documents	document	NOUN
ertr-345	66	54	.	.	PUNCT
ertr-345	67	1	therefore	therefore	ADV
ertr-345	67	2	,	,	PUNCT
ertr-345	67	3	content	content	VERB
ertr-345	67	4	analysis	analysis	NOUN
ertr-345	67	5	of	of	ADP
ertr-345	67	6	corporate	corporate	ADJ
ertr-345	67	7	publications	publication	NOUN
ertr-345	67	8	is	be	AUX
ertr-345	67	9	an	an	DET
ertr-345	67	10	ideal	ideal	ADJ
ertr-345	67	11	method	method	NOUN
ertr-345	67	12	for	for	ADP
ertr-345	67	13	examining	examine	VERB
ertr-345	67	14	and	and	CCONJ
ertr-345	67	15	exploring	explore	VERB
ertr-345	67	16	pr	pr	NOUN
ertr-345	67	17	messages	message	NOUN
ertr-345	67	18	or	or	CCONJ
ertr-345	67	19	strategies	strategy	NOUN
ertr-345	67	20	.	.	PUNCT
ertr-345	68	1	as	as	SCONJ
ertr-345	68	2	noted	note	VERB
ertr-345	68	3	by	by	ADP
ertr-345	68	4	newsom	newsom	PROPN
ertr-345	68	5	and	and	CCONJ
ertr-345	68	6	haynes	haynes	PROPN
ertr-345	68	7	(	(	PUNCT
ertr-345	68	8	2014	2014	NUM
ertr-345	68	9	)	)	PUNCT
ertr-345	68	10	,	,	PUNCT
ertr-345	68	11	corporate	corporate	ADJ
ertr-345	68	12	publications	publication	NOUN
ertr-345	68	13	,	,	PUNCT
ertr-345	68	14	like	like	ADP
ertr-345	68	15	in	in	ADP
ertr-345	68	16	-	-	PUNCT
ertr-345	68	17	flight	flight	NOUN
ertr-345	68	18	magazines	magazine	NOUN
ertr-345	68	19	,	,	PUNCT
ertr-345	68	20	are	be	AUX
ertr-345	68	21	published	publish	VERB
ertr-345	68	22	either	either	CCONJ
ertr-345	68	23	for	for	ADP
ertr-345	68	24	the	the	DET
ertr-345	68	25	generation	generation	NOUN
ertr-345	68	26	of	of	ADP
ertr-345	68	27	corporate	corporate	ADJ
ertr-345	68	28	image	image	NOUN
ertr-345	68	29	and	and	CCONJ
ertr-345	68	30	customer	customer	NOUN
ertr-345	68	31	loyalty	loyalty	NOUN
ertr-345	68	32	.	.	PUNCT
ertr-345	69	1	therefore	therefore	ADV
ertr-345	69	2	,	,	PUNCT
ertr-345	69	3	these	these	DET
ertr-345	69	4	two	two	NUM
ertr-345	69	5	subjects	subject	NOUN
ertr-345	69	6	were	be	AUX
ertr-345	69	7	directly	directly	ADV
ertr-345	69	8	related	relate	VERB
ertr-345	69	9	to	to	ADP
ertr-345	69	10	pr	pr	NOUN
ertr-345	69	11	strategies	strategy	NOUN
ertr-345	69	12	of	of	ADP
ertr-345	69	13	the	the	DET
ertr-345	69	14	airline	airline	NOUN
ertr-345	69	15	companies	company	NOUN
ertr-345	69	16	.	.	PUNCT
ertr-345	70	1	in	in	ADP
ertr-345	70	2	this	this	DET
ertr-345	70	3	study	study	NOUN
ertr-345	70	4	,	,	PUNCT
ertr-345	70	5	pr	pr	NOUN
ertr-345	70	6	-	-	PUNCT
ertr-345	70	7	related	relate	VERB
ertr-345	70	8	themes	theme	NOUN
ertr-345	70	9	were	be	AUX
ertr-345	70	10	derived	derive	VERB
ertr-345	70	11	from	from	ADP
ertr-345	70	12	the	the	DET
ertr-345	70	13	literature	literature	NOUN
ertr-345	70	14	,	,	PUNCT
ertr-345	70	15	as	as	ADP
ertr-345	70	16	the	the	DET
ertr-345	70	17	corporate	corporate	ADJ
ertr-345	70	18	image	image	NOUN
ertr-345	70	19	-	-	PUNCT
ertr-345	70	20	generating	generate	VERB
ertr-345	70	21	and	and	CCONJ
ertr-345	70	22	customer	customer	NOUN
ertr-345	70	23	loyalty	loyalty	NOUN
ertr-345	70	24	-	-	PUNCT
ertr-345	70	25	generating	generate	VERB
ertr-345	70	26	(	(	PUNCT
ertr-345	70	27	nguyen	nguyen	NOUN
ertr-345	70	28	and	and	CCONJ
ertr-345	70	29	leblanc	leblanc	PROPN
ertr-345	70	30	,	,	PUNCT
ertr-345	70	31	2001	2001	NUM
ertr-345	70	32	;	;	PUNCT
ertr-345	70	33	liou	liou	NOUN
ertr-345	70	34	and	and	CCONJ
ertr-345	70	35	chuang	chuang	PROPN
ertr-345	70	36	,	,	PUNCT
ertr-345	70	37	2010	2010	NUM
ertr-345	70	38	;	;	PUNCT
ertr-345	70	39	geraldine	geraldine	NOUN
ertr-345	70	40	and	and	CCONJ
ertr-345	70	41	chikwendu	chikwendu	NOUN
ertr-345	70	42	,	,	PUNCT
ertr-345	70	43	2013	2013	NUM
ertr-345	70	44	)	)	PUNCT
ertr-345	70	45	.	.	PUNCT
ertr-345	71	1	corporate	corporate	ADJ
ertr-345	71	2	image	image	NOUN
ertr-345	71	3	-	-	PUNCT
ertr-345	71	4	related	relate	VERB
ertr-345	71	5	pr	pr	NOUN
ertr-345	71	6	sub	sub	NOUN
ertr-345	71	7	-	-	NOUN
ertr-345	71	8	themes	theme	NOUN
ertr-345	71	9	include	include	VERB
ertr-345	71	10	ceo	ceo	NOUN
ertr-345	71	11	/	/	SYM
ertr-345	71	12	board	board	NOUN
ertr-345	71	13	member	member	NOUN
ertr-345	71	14	preface	preface	NOUN
ertr-345	71	15	,	,	PUNCT
ertr-345	71	16	news	news	NOUN
ertr-345	71	17	about	about	ADP
ertr-345	71	18	the	the	DET
ertr-345	71	19	company	company	NOUN
ertr-345	71	20	,	,	PUNCT
ertr-345	71	21	company	company	NOUN
ertr-345	71	22	achievements	achievement	NOUN
ertr-345	71	23	&	&	CCONJ
ertr-345	71	24	awards	award	NOUN
ertr-345	71	25	,	,	PUNCT
ertr-345	71	26	charity	charity	NOUN
ertr-345	71	27	campaigns	campaign	NOUN
ertr-345	71	28	,	,	PUNCT
ertr-345	71	29	sponsorships	sponsorship	NOUN
ertr-345	71	30	,	,	PUNCT
ertr-345	71	31	and	and	CCONJ
ertr-345	71	32	partnerships	partnership	NOUN
ertr-345	71	33	with	with	ADP
ertr-345	71	34	other	other	ADJ
ertr-345	71	35	companies	company	NOUN
ertr-345	71	36	(	(	PUNCT
ertr-345	71	37	melewar	melewar	NOUN
ertr-345	71	38	,	,	PUNCT
ertr-345	71	39	2003	2003	NUM
ertr-345	71	40	)	)	PUNCT
ertr-345	71	41	.	.	PUNCT
ertr-345	72	1	customer	customer	NOUN
ertr-345	72	2	loyalty	loyalty	NOUN
ertr-345	72	3	-	-	PUNCT
ertr-345	72	4	related	relate	VERB
ertr-345	72	5	pr	pr	NOUN
ertr-345	72	6	sub	sub	NOUN
ertr-345	72	7	-	-	NOUN
ertr-345	72	8	themes	theme	NOUN
ertr-345	72	9	consist	consist	VERB
ertr-345	72	10	of	of	ADP
ertr-345	72	11	:	:	PUNCT
ertr-345	72	12	services	service	NOUN
ertr-345	72	13	info	info	NOUN
ertr-345	72	14	,	,	PUNCT
ertr-345	72	15	specialized	specialized	ADJ
ertr-345	72	16	services	service	NOUN
ertr-345	72	17	(	(	PUNCT
ertr-345	72	18	for	for	ADP
ertr-345	72	19	disabled	disabled	ADJ
ertr-345	72	20	,	,	PUNCT
ertr-345	72	21	pregnant	pregnant	ADJ
ertr-345	72	22	,	,	PUNCT
ertr-345	72	23	elderly	elderly	ADJ
ertr-345	72	24	,	,	PUNCT
ertr-345	72	25	pet	pet	ADJ
ertr-345	72	26	owner	owner	NOUN
ertr-345	72	27	passengers	passenger	NOUN
ertr-345	72	28	)	)	PUNCT
ertr-345	72	29	,	,	PUNCT
ertr-345	72	30	new	new	ADJ
ertr-345	72	31	routes	route	NOUN
ertr-345	72	32	,	,	PUNCT
ertr-345	72	33	loyalty	loyalty	NOUN
ertr-345	72	34	card	card	NOUN
ertr-345	72	35	,	,	PUNCT
ertr-345	72	36	safety	safety	NOUN
ertr-345	72	37	&	&	CCONJ
ertr-345	72	38	security	security	NOUN
ertr-345	72	39	info	info	NOUN
ertr-345	72	40	,	,	PUNCT
ertr-345	72	41	and	and	CCONJ
ertr-345	72	42	customer	customer	NOUN
ertr-345	72	43	contact	contact	NOUN
ertr-345	72	44	points	point	NOUN
ertr-345	72	45	(	(	PUNCT
ertr-345	72	46	such	such	ADJ
ertr-345	72	47	as	as	ADP
ertr-345	72	48	telephone	telephone	NOUN
ertr-345	72	49	numbers	number	NOUN
ertr-345	72	50	and	and	CCONJ
ertr-345	72	51	email	email	NOUN
ertr-345	72	52	addresses	address	NOUN
ertr-345	72	53	)	)	PUNCT
ertr-345	72	54	(	(	PUNCT
ertr-345	72	55	zins	zin	NOUN
ertr-345	72	56	,	,	PUNCT
ertr-345	72	57	2001	2001	NUM
ertr-345	72	58	)	)	PUNCT
ertr-345	72	59	.	.	PUNCT
ertr-345	73	1	the	the	DET
ertr-345	73	2	research	research	NOUN
ertr-345	73	3	process	process	NOUN
ertr-345	73	4	was	be	AUX
ertr-345	73	5	designed	design	VERB
ertr-345	73	6	in	in	ADP
ertr-345	73	7	analyzing	analyze	VERB
ertr-345	73	8	a	a	DET
ertr-345	73	9	broad	broad	ADJ
ertr-345	73	10	surface	surface	NOUN
ertr-345	73	11	structure	structure	NOUN
ertr-345	73	12	(	(	PUNCT
ertr-345	73	13	manifest	manifest	VERB
ertr-345	73	14	analysis	analysis	NOUN
ertr-345	73	15	)	)	PUNCT
ertr-345	73	16	by	by	ADP
ertr-345	73	17	following	follow	VERB
ertr-345	73	18	bengtsson	bengtsson	PROPN
ertr-345	73	19	’s	’s	PART
ertr-345	73	20	(	(	PUNCT
ertr-345	73	21	2016	2016	NUM
ertr-345	73	22	)	)	PUNCT
ertr-345	73	23	recommendations	recommendation	NOUN
ertr-345	73	24	,	,	PUNCT
ertr-345	73	25	as	as	SCONJ
ertr-345	73	26	visualized	visualize	VERB
ertr-345	73	27	in	in	ADP
ertr-345	73	28	figure	figure	NOUN
ertr-345	73	29	1	1	NUM
ertr-345	73	30	.	.	PUNCT
ertr-345	74	1	figure	figure	NOUN
ertr-345	74	2	1	1	NUM
ertr-345	74	3	.	.	PUNCT
ertr-345	75	1	the	the	DET
ertr-345	75	2	research	research	NOUN
ertr-345	75	3	process	process	NOUN
ertr-345	75	4	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-345	75	5	e	e	NOUN
ertr-345	75	6	-	-	NOUN
ertr-345	75	7	review	review	NOUN
ertr-345	75	8	of	of	ADP
ertr-345	75	9	tourism	tourism	NOUN
ertr-345	75	10	research	research	NOUN
ertr-345	75	11	(	(	PUNCT
ertr-345	75	12	ertr	ertr	NOUN
ertr-345	75	13	)	)	PUNCT
ertr-345	75	14	,	,	PUNCT
ertr-345	75	15	vol	vol	NOUN
ertr-345	75	16	.	.	PROPN
ertr-345	75	17	17	17	NUM
ertr-345	75	18	,	,	PUNCT
ertr-345	75	19	no	no	INTJ
ertr-345	75	20	.	.	NOUN
ertr-345	75	21	6	6	NUM
ertr-345	75	22	,	,	PUNCT
ertr-345	75	23	2020	2020	NUM
ertr-345	75	24	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-345	75	25	928	928	NUM
ertr-345	75	26	the	the	DET
ertr-345	75	27	data	datum	NOUN
ertr-345	75	28	collection	collection	NOUN
ertr-345	75	29	stage	stage	NOUN
ertr-345	75	30	started	start	VERB
ertr-345	75	31	with	with	ADP
ertr-345	75	32	downloading	download	VERB
ertr-345	75	33	monthly	monthly	ADJ
ertr-345	75	34	issues	issue	NOUN
ertr-345	75	35	of	of	ADP
ertr-345	75	36	the	the	DET
ertr-345	75	37	in	in	ADP
ertr-345	75	38	-	-	PUNCT
ertr-345	75	39	flight	flight	NOUN
ertr-345	75	40	magazines	magazine	NOUN
ertr-345	75	41	from	from	ADP
ertr-345	75	42	companies	company	NOUN
ertr-345	75	43	'	'	PART
ertr-345	75	44	official	official	ADJ
ertr-345	75	45	websites	website	NOUN
ertr-345	75	46	.	.	PUNCT
ertr-345	76	1	that	that	PRON
ertr-345	76	2	lasted	last	VERB
ertr-345	76	3	in	in	ADP
ertr-345	76	4	the	the	DET
ertr-345	76	5	period	period	NOUN
ertr-345	76	6	of	of	ADP
ertr-345	76	7	january	january	PROPN
ertr-345	76	8	-	-	PUNCT
ertr-345	76	9	december	december	PROPN
ertr-345	76	10	,	,	PUNCT
ertr-345	76	11	2018	2018	NUM
ertr-345	76	12	.	.	PUNCT
ertr-345	77	1	following	follow	VERB
ertr-345	77	2	to	to	ADP
ertr-345	77	3	creation	creation	NOUN
ertr-345	77	4	of	of	ADP
ertr-345	77	5	an	an	DET
ertr-345	77	6	excel	excel	NOUN
ertr-345	77	7	document	document	NOUN
ertr-345	77	8	where	where	SCONJ
ertr-345	77	9	corporate	corporate	ADJ
ertr-345	77	10	imageand	imageand	NOUN
ertr-345	77	11	customer	customer	NOUN
ertr-345	77	12	loyalty	loyalty	NOUN
ertr-345	77	13	-	-	PUNCT
ertr-345	77	14	generating	generate	VERB
ertr-345	77	15	pr	pr	NOUN
ertr-345	77	16	sub	sub	NOUN
ertr-345	77	17	-	-	NOUN
ertr-345	77	18	themes	theme	NOUN
ertr-345	77	19	were	be	AUX
ertr-345	77	20	listed	list	VERB
ertr-345	77	21	,	,	PUNCT
ertr-345	77	22	each	each	DET
ertr-345	77	23	issue	issue	NOUN
ertr-345	77	24	was	be	AUX
ertr-345	77	25	examined	examine	VERB
ertr-345	77	26	by	by	ADP
ertr-345	77	27	the	the	DET
ertr-345	77	28	researchers	researcher	NOUN
ertr-345	77	29	in	in	ADP
ertr-345	77	30	accordance	accordance	NOUN
ertr-345	77	31	with	with	ADP
ertr-345	77	32	the	the	DET
ertr-345	77	33	frequency	frequency	NOUN
ertr-345	77	34	of	of	ADP
ertr-345	77	35	these	these	DET
ertr-345	77	36	sub	sub	NOUN
ertr-345	77	37	-	-	NOUN
ertr-345	77	38	themes	theme	NOUN
ertr-345	77	39	.	.	PUNCT
ertr-345	78	1	for	for	ADP
ertr-345	78	2	example	example	NOUN
ertr-345	78	3	,	,	PUNCT
ertr-345	78	4	the	the	DET
ertr-345	78	5	frequency	frequency	NOUN
ertr-345	78	6	of	of	ADP
ertr-345	78	7	the	the	DET
ertr-345	78	8	company	company	NOUN
ertr-345	78	9	-	-	PUNCT
ertr-345	78	10	related	relate	VERB
ertr-345	78	11	news	news	NOUN
ertr-345	78	12	was	be	AUX
ertr-345	78	13	reviewed	review	VERB
ertr-345	78	14	,	,	PUNCT
ertr-345	78	15	counted	count	VERB
ertr-345	78	16	,	,	PUNCT
ertr-345	78	17	and	and	CCONJ
ertr-345	78	18	recorded	record	VERB
ertr-345	78	19	for	for	ADP
ertr-345	78	20	each	each	DET
ertr-345	78	21	issue	issue	NOUN
ertr-345	78	22	and	and	CCONJ
ertr-345	78	23	magazine	magazine	NOUN
ertr-345	78	24	,	,	PUNCT
ertr-345	78	25	and	and	CCONJ
ertr-345	78	26	then	then	ADV
ertr-345	78	27	the	the	DET
ertr-345	78	28	totals	total	NOUN
ertr-345	78	29	have	have	AUX
ertr-345	78	30	been	be	AUX
ertr-345	78	31	divided	divide	VERB
ertr-345	78	32	into	into	ADP
ertr-345	78	33	12	12	NUM
ertr-345	78	34	so	so	SCONJ
ertr-345	78	35	that	that	SCONJ
ertr-345	78	36	the	the	DET
ertr-345	78	37	sub	sub	ADJ
ertr-345	78	38	-	-	ADJ
ertr-345	78	39	theme	theme	ADJ
ertr-345	78	40	means	mean	NOUN
ertr-345	78	41	in	in	ADP
ertr-345	78	42	a	a	DET
ertr-345	78	43	year	year	NOUN
ertr-345	78	44	could	could	AUX
ertr-345	78	45	be	be	AUX
ertr-345	78	46	obtained	obtain	VERB
ertr-345	78	47	for	for	ADP
ertr-345	78	48	each	each	DET
ertr-345	78	49	airline	airline	NOUN
ertr-345	78	50	company	company	NOUN
ertr-345	78	51	.	.	PUNCT
ertr-345	79	1	this	this	DET
ertr-345	79	2	process	process	NOUN
ertr-345	79	3	was	be	AUX
ertr-345	79	4	completed	complete	VERB
ertr-345	79	5	individually	individually	ADV
ertr-345	79	6	by	by	ADP
ertr-345	79	7	each	each	PRON
ertr-345	79	8	of	of	ADP
ertr-345	79	9	the	the	DET
ertr-345	79	10	authors	author	NOUN
ertr-345	79	11	.	.	PUNCT
ertr-345	80	1	the	the	DET
ertr-345	80	2	inter	inter	ADJ
ertr-345	80	3	-	-	ADJ
ertr-345	80	4	coder	coder	ADJ
ertr-345	80	5	reliability	reliability	NOUN
ertr-345	80	6	,	,	PUNCT
ertr-345	80	7	indicating	indicate	VERB
ertr-345	80	8	the	the	DET
ertr-345	80	9	correlation	correlation	NOUN
ertr-345	80	10	between	between	ADP
ertr-345	80	11	the	the	DET
ertr-345	80	12	results	result	NOUN
ertr-345	80	13	belong	belong	VERB
ertr-345	80	14	to	to	ADP
ertr-345	80	15	each	each	DET
ertr-345	80	16	author	author	NOUN
ertr-345	80	17	,	,	PUNCT
ertr-345	80	18	was	be	AUX
ertr-345	80	19	calculated	calculate	VERB
ertr-345	80	20	by	by	ADP
ertr-345	80	21	using	use	VERB
ertr-345	80	22	miles	mile	NOUN
ertr-345	80	23	and	and	CCONJ
ertr-345	80	24	huberman	huberman	NOUN
ertr-345	80	25	's	's	PART
ertr-345	80	26	formula	formula	NOUN
ertr-345	80	27	(	(	PUNCT
ertr-345	80	28	1994	1994	NUM
ertr-345	80	29	)	)	PUNCT
ertr-345	80	30	.	.	PUNCT
ertr-345	81	1	the	the	DET
ertr-345	81	2	obtained	obtain	VERB
ertr-345	81	3	planning	planning	NOUN
ertr-345	81	4	decision	decision	NOUN
ertr-345	81	5	of	of	ADP
ertr-345	81	6	the	the	DET
ertr-345	81	7	study	study	NOUN
ertr-345	81	8	aim	aim	NOUN
ertr-345	81	9	,	,	PUNCT
ertr-345	81	10	sample	sample	NOUN
ertr-345	81	11	,	,	PUNCT
ertr-345	81	12	method	method	NOUN
ertr-345	81	13	,	,	PUNCT
ertr-345	81	14	and	and	CCONJ
ertr-345	81	15	practical	practical	ADJ
ertr-345	81	16	implications	implication	NOUN
ertr-345	81	17	data	datum	NOUN
ertr-345	81	18	collection	collection	NOUN
ertr-345	81	19	downloading	download	VERB
ertr-345	81	20	the	the	DET
ertr-345	81	21	in	in	ADP
ertr-345	81	22	-	-	PUNCT
ertr-345	81	23	flight	flight	NOUN
ertr-345	81	24	magazines	magazine	NOUN
ertr-345	81	25	data	datum	NOUN
ertr-345	81	26	analysis	analysis	NOUN
ertr-345	81	27	creating	create	VERB
ertr-345	81	28	the	the	DET
ertr-345	81	29	code	code	NOUN
ertr-345	81	30	list	list	NOUN
ertr-345	81	31	;	;	PUNCT
ertr-345	81	32	reviewing	review	VERB
ertr-345	81	33	the	the	DET
ertr-345	81	34	issues	issue	NOUN
ertr-345	81	35	;	;	PUNCT
ertr-345	81	36	identifying	identify	VERB
ertr-345	81	37	,	,	PUNCT
ertr-345	81	38	and	and	CCONJ
ertr-345	81	39	recording	record	VERB
ertr-345	81	40	the	the	DET
ertr-345	81	41	frequency	frequency	NOUN
ertr-345	81	42	of	of	ADP
ertr-345	81	43	the	the	DET
ertr-345	81	44	sub	sub	NOUN
ertr-345	81	45	-	-	NOUN
ertr-345	81	46	themes	theme	NOUN
ertr-345	81	47	;	;	PUNCT
ertr-345	81	48	calculating	calculate	VERB
ertr-345	81	49	the	the	DET
ertr-345	81	50	means	mean	NOUN
ertr-345	81	51	;	;	PUNCT
ertr-345	81	52	cross	cross	NOUN
ertr-345	81	53	-	-	NOUN
ertr-345	81	54	check	check	NOUN
ertr-345	81	55	of	of	ADP
ertr-345	81	56	the	the	DET
ertr-345	81	57	results	result	NOUN
ertr-345	81	58	presentation	presentation	NOUN
ertr-345	81	59	of	of	ADP
ertr-345	81	60	the	the	DET
ertr-345	81	61	results	result	NOUN
ertr-345	81	62	showing	show	VERB
ertr-345	81	63	the	the	DET
ertr-345	81	64	categories	category	NOUN
ertr-345	81	65	and	and	CCONJ
ertr-345	81	66	results	result	NOUN
ertr-345	81	67	in	in	ADP
ertr-345	81	68	a	a	DET
ertr-345	81	69	table	table	NOUN
ertr-345	81	70	and	and	CCONJ
ertr-345	81	71	discussion	discussion	NOUN
ertr-345	81	72	of	of	ADP
ertr-345	81	73	the	the	DET
ertr-345	81	74	findings	finding	NOUN
ertr-345	81	75	http://ertr.tamu.edu/	http://ertr.tamu.edu/	VERB
ertr-345	81	76	e	e	X
ertr-345	81	77	-	-	NOUN
ertr-345	81	78	review	review	NOUN
ertr-345	81	79	of	of	ADP
ertr-345	81	80	tourism	tourism	NOUN
ertr-345	81	81	research	research	NOUN
ertr-345	81	82	(	(	PUNCT
ertr-345	81	83	ertr	ertr	NOUN
ertr-345	81	84	)	)	PUNCT
ertr-345	81	85	,	,	PUNCT
ertr-345	81	86	vol	vol	NOUN
ertr-345	81	87	.	.	PROPN
ertr-345	81	88	17	17	NUM
ertr-345	81	89	,	,	PUNCT
ertr-345	81	90	no	no	INTJ
ertr-345	81	91	.	.	NOUN
ertr-345	81	92	6	6	NUM
ertr-345	81	93	,	,	PUNCT
ertr-345	81	94	2020	2020	NUM
ertr-345	81	95	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-345	81	96	929	929	NUM
ertr-345	81	97	ratio	ratio	NOUN
ertr-345	81	98	of	of	ADP
ertr-345	81	99	0.84	0.84	NUM
ertr-345	81	100	showed	show	VERB
ertr-345	81	101	high	high	ADJ
ertr-345	81	102	reliability	reliability	NOUN
ertr-345	81	103	since	since	SCONJ
ertr-345	81	104	it	it	PRON
ertr-345	81	105	was	be	AUX
ertr-345	81	106	above	above	ADP
ertr-345	81	107	the	the	DET
ertr-345	81	108	recommended	recommend	VERB
ertr-345	81	109	cut	cut	VERB
ertr-345	81	110	-	-	PUNCT
ertr-345	81	111	off	off	ADP
ertr-345	81	112	value	value	NOUN
ertr-345	81	113	of	of	ADP
ertr-345	81	114	0.70	0.70	NUM
ertr-345	81	115	(	(	PUNCT
ertr-345	81	116	miles	mile	NOUN
ertr-345	81	117	and	and	CCONJ
ertr-345	81	118	huberman	huberman	NOUN
ertr-345	81	119	,	,	PUNCT
ertr-345	81	120	1994	1994	NUM
ertr-345	81	121	)	)	PUNCT
ertr-345	81	122	.	.	PUNCT
ertr-345	82	1	data	datum	NOUN
ertr-345	82	2	analysis	analysis	NOUN
ertr-345	82	3	and	and	CCONJ
ertr-345	82	4	results	result	NOUN
ertr-345	82	5	table	table	NOUN
ertr-345	82	6	1	1	NUM
ertr-345	82	7	reflects	reflect	VERB
ertr-345	82	8	the	the	DET
ertr-345	82	9	means	mean	NOUN
ertr-345	82	10	related	relate	VERB
ertr-345	82	11	to	to	ADP
ertr-345	82	12	the	the	DET
ertr-345	82	13	corporate	corporate	ADJ
ertr-345	82	14	imageand	imageand	NOUN
ertr-345	82	15	customer	customer	NOUN
ertr-345	82	16	loyaltygenerating	loyaltygenerate	VERB
ertr-345	82	17	pr	pr	NOUN
ertr-345	82	18	themes	theme	NOUN
ertr-345	82	19	and	and	CCONJ
ertr-345	82	20	their	their	PRON
ertr-345	82	21	sub	sub	ADJ
ertr-345	82	22	-	-	ADJ
ertr-345	82	23	theme	theme	ADJ
ertr-345	82	24	means	mean	NOUN
ertr-345	82	25	.	.	PUNCT
ertr-345	83	1	skylife	skylife	NOUN
ertr-345	83	2	in	in	ADP
ertr-345	83	3	-	-	PUNCT
ertr-345	83	4	flight	flight	NOUN
ertr-345	83	5	magazine	magazine	NOUN
ertr-345	83	6	has	have	VERB
ertr-345	83	7	the	the	DET
ertr-345	83	8	highest	high	ADJ
ertr-345	83	9	means	mean	NOUN
ertr-345	83	10	(	(	PUNCT
ertr-345	83	11	11.99	11.99	NUM
ertr-345	83	12	)	)	PUNCT
ertr-345	83	13	for	for	ADP
ertr-345	83	14	corporate	corporate	ADJ
ertr-345	83	15	image	image	NOUN
ertr-345	83	16	-	-	PUNCT
ertr-345	83	17	generating	generate	VERB
ertr-345	83	18	pr	pr	NOUN
ertr-345	83	19	theme	theme	NOUN
ertr-345	83	20	.	.	PUNCT
ertr-345	84	1	‘	'	PUNCT
ertr-345	84	2	news	news	NOUN
ertr-345	84	3	about	about	ADP
ertr-345	84	4	the	the	DET
ertr-345	84	5	company	company	NOUN
ertr-345	84	6	’	'	PUNCT
ertr-345	84	7	seems	seem	VERB
ertr-345	84	8	to	to	PART
ertr-345	84	9	be	be	AUX
ertr-345	84	10	considered	consider	VERB
ertr-345	84	11	as	as	ADP
ertr-345	84	12	one	one	NUM
ertr-345	84	13	of	of	ADP
ertr-345	84	14	the	the	DET
ertr-345	84	15	most	most	ADV
ertr-345	84	16	important	important	ADJ
ertr-345	84	17	sub	sub	NOUN
ertr-345	84	18	-	-	NOUN
ertr-345	84	19	theme	theme	NOUN
ertr-345	84	20	in	in	ADP
ertr-345	84	21	corporate	corporate	ADJ
ertr-345	84	22	image	image	NOUN
ertr-345	84	23	generation	generation	NOUN
ertr-345	84	24	efforts	effort	NOUN
ertr-345	84	25	(	(	PUNCT
ertr-345	84	26	means	mean	VERB
ertr-345	84	27	:	:	PUNCT
ertr-345	84	28	6.83	6.83	NUM
ertr-345	84	29	)	)	PUNCT
ertr-345	84	30	.	.	PUNCT
ertr-345	85	1	among	among	ADP
ertr-345	85	2	the	the	DET
ertr-345	85	3	low	low	ADJ
ertr-345	85	4	-	-	PUNCT
ertr-345	85	5	cost	cost	NOUN
ertr-345	85	6	/	/	SYM
ertr-345	85	7	charter	charter	NOUN
ertr-345	85	8	companies	company	NOUN
ertr-345	85	9	,	,	PUNCT
ertr-345	85	10	flypgs	flypgs	ADJ
ertr-345	85	11	in	in	ADP
ertr-345	85	12	-	-	PUNCT
ertr-345	85	13	flight	flight	NOUN
ertr-345	85	14	magazine	magazine	NOUN
ertr-345	85	15	(	(	PUNCT
ertr-345	85	16	means	mean	VERB
ertr-345	85	17	:	:	PUNCT
ertr-345	85	18	5.75	5.75	NUM
ertr-345	85	19	)	)	PUNCT
ertr-345	85	20	and	and	CCONJ
ertr-345	85	21	glober	glober	PROPN
ertr-345	85	22	magazine	magazine	NOUN
ertr-345	85	23	(	(	PUNCT
ertr-345	85	24	means	mean	VERB
ertr-345	85	25	:	:	PUNCT
ertr-345	85	26	4.83	4.83	NUM
ertr-345	85	27	)	)	PUNCT
ertr-345	85	28	have	have	VERB
ertr-345	85	29	the	the	DET
ertr-345	85	30	highest	high	ADJ
ertr-345	85	31	means	mean	NOUN
ertr-345	85	32	for	for	ADP
ertr-345	85	33	'	'	PUNCT
ertr-345	85	34	news	news	NOUN
ertr-345	85	35	about	about	ADP
ertr-345	85	36	company	company	NOUN
ertr-345	85	37	'	'	PUNCT
ertr-345	85	38	in	in	ADP
ertr-345	85	39	pr	pr	NOUN
ertr-345	85	40	communications	communication	NOUN
ertr-345	85	41	.	.	PUNCT
ertr-345	86	1	also	also	ADV
ertr-345	86	2	,	,	PUNCT
ertr-345	86	3	in	in	ADP
ertr-345	86	4	'	'	PUNCT
ertr-345	86	5	partnerships	partnership	NOUN
ertr-345	86	6	with	with	ADP
ertr-345	86	7	other	other	ADJ
ertr-345	86	8	companies	company	NOUN
ertr-345	86	9	'	'	PART
ertr-345	86	10	sub	sub	NOUN
ertr-345	86	11	-	-	NOUN
ertr-345	86	12	theme	theme	NOUN
ertr-345	86	13	,	,	PUNCT
ertr-345	86	14	glober	glober	NOUN
ertr-345	86	15	has	have	VERB
ertr-345	86	16	a	a	DET
ertr-345	86	17	higher	high	ADJ
ertr-345	86	18	mean	mean	ADJ
ertr-345	86	19	value	value	NOUN
ertr-345	86	20	than	than	ADP
ertr-345	86	21	others	other	NOUN
ertr-345	86	22	.	.	PUNCT
ertr-345	87	1	in	in	ADP
ertr-345	87	2	the	the	DET
ertr-345	87	3	context	context	NOUN
ertr-345	87	4	of	of	ADP
ertr-345	87	5	customer	customer	NOUN
ertr-345	87	6	loyalty	loyalty	NOUN
ertr-345	87	7	-	-	PUNCT
ertr-345	87	8	generation	generation	NOUN
ertr-345	87	9	,	,	PUNCT
ertr-345	87	10	glober	glober	NOUN
ertr-345	87	11	in	in	ADP
ertr-345	87	12	-	-	PUNCT
ertr-345	87	13	flight	flight	NOUN
ertr-345	87	14	magazine	magazine	NOUN
ertr-345	87	15	leads	lead	VERB
ertr-345	87	16	with	with	ADP
ertr-345	87	17	the	the	DET
ertr-345	87	18	highest	high	ADJ
ertr-345	87	19	means	mean	NOUN
ertr-345	87	20	(	(	PUNCT
ertr-345	87	21	22.50	22.50	NUM
ertr-345	87	22	)	)	PUNCT
ertr-345	87	23	.	.	PUNCT
ertr-345	88	1	at	at	ADP
ertr-345	88	2	glober	glober	NOUN
ertr-345	88	3	,	,	PUNCT
ertr-345	88	4	the	the	DET
ertr-345	88	5	sub	sub	NOUN
ertr-345	88	6	-	-	NOUN
ertr-345	88	7	themes	theme	NOUN
ertr-345	88	8	of	of	ADP
ertr-345	88	9	‘	'	PUNCT
ertr-345	88	10	services	service	NOUN
ertr-345	88	11	info	info	NOUN
ertr-345	88	12	’	'	PUNCT
ertr-345	88	13	(	(	PUNCT
ertr-345	88	14	means	mean	VERB
ertr-345	88	15	:	:	PUNCT
ertr-345	88	16	6.75	6.75	NUM
ertr-345	88	17	)	)	PUNCT
ertr-345	88	18	,	,	PUNCT
ertr-345	88	19	‘	'	PUNCT
ertr-345	88	20	specialized	specialized	ADJ
ertr-345	88	21	services	service	NOUN
ertr-345	88	22	’	'	PUNCT
ertr-345	88	23	(	(	PUNCT
ertr-345	88	24	means	mean	VERB
ertr-345	88	25	:	:	PUNCT
ertr-345	88	26	4.92	4.92	NUM
ertr-345	88	27	)	)	PUNCT
ertr-345	88	28	,	,	PUNCT
ertr-345	88	29	and	and	CCONJ
ertr-345	88	30	‘	'	PUNCT
ertr-345	88	31	new	new	ADJ
ertr-345	88	32	routes	route	NOUN
ertr-345	88	33	’	'	PUNCT
ertr-345	88	34	(	(	PUNCT
ertr-345	88	35	means	mean	VERB
ertr-345	88	36	:	:	PUNCT
ertr-345	88	37	4.50	4.50	NUM
ertr-345	88	38	)	)	PUNCT
ertr-345	88	39	are	be	AUX
ertr-345	88	40	frequently	frequently	ADV
ertr-345	88	41	used	use	VERB
ertr-345	88	42	for	for	ADP
ertr-345	88	43	creating	create	VERB
ertr-345	88	44	customer	customer	NOUN
ertr-345	88	45	loyalty	loyalty	NOUN
ertr-345	88	46	towards	towards	ADP
ertr-345	88	47	the	the	DET
ertr-345	88	48	company	company	NOUN
ertr-345	88	49	.	.	PUNCT
ertr-345	89	1	flypgs	flypgs	ADJ
ertr-345	89	2	in	in	ADP
ertr-345	89	3	-	-	PUNCT
ertr-345	89	4	flight	flight	NOUN
ertr-345	89	5	magazine	magazine	NOUN
ertr-345	89	6	is	be	AUX
ertr-345	89	7	at	at	ADP
ertr-345	89	8	the	the	DET
ertr-345	89	9	second	second	ADJ
ertr-345	89	10	position	position	NOUN
ertr-345	89	11	(	(	PUNCT
ertr-345	89	12	means	mean	VERB
ertr-345	89	13	:	:	PUNCT
ertr-345	89	14	16.49	16.49	NUM
ertr-345	89	15	)	)	PUNCT
ertr-345	89	16	followed	follow	VERB
ertr-345	89	17	by	by	ADP
ertr-345	89	18	sun	sun	PROPN
ertr-345	89	19	times	time	NOUN
ertr-345	89	20	(	(	PUNCT
ertr-345	89	21	means	mean	VERB
ertr-345	89	22	:	:	PUNCT
ertr-345	89	23	5.75	5.75	NUM
ertr-345	89	24	)	)	PUNCT
ertr-345	89	25	in	in	ADP
ertr-345	89	26	the	the	DET
ertr-345	89	27	loyalty	loyalty	NOUN
ertr-345	89	28	-	-	PUNCT
ertr-345	89	29	generating	generate	VERB
ertr-345	89	30	theme	theme	NOUN
ertr-345	89	31	.	.	PUNCT
ertr-345	90	1	surprisingly	surprisingly	ADV
ertr-345	90	2	,	,	PUNCT
ertr-345	90	3	skylife	skylife	NOUN
ertr-345	90	4	has	have	VERB
ertr-345	90	5	the	the	DET
ertr-345	90	6	lowest	low	ADJ
ertr-345	90	7	means	mean	NOUN
ertr-345	90	8	(	(	PUNCT
ertr-345	90	9	1.91	1.91	NUM
ertr-345	90	10	)	)	PUNCT
ertr-345	90	11	in	in	ADP
ertr-345	90	12	this	this	DET
ertr-345	90	13	category	category	NOUN
ertr-345	90	14	.	.	PUNCT
ertr-345	91	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-345	92	1	e	e	X
ertr-345	92	2	-	-	NOUN
ertr-345	92	3	review	review	NOUN
ertr-345	92	4	of	of	ADP
ertr-345	92	5	tourism	tourism	NOUN
ertr-345	92	6	research	research	NOUN
ertr-345	92	7	(	(	PUNCT
ertr-345	92	8	ertr	ertr	NOUN
ertr-345	92	9	)	)	PUNCT
ertr-345	92	10	,	,	PUNCT
ertr-345	92	11	vol	vol	NOUN
ertr-345	92	12	.	.	PROPN
ertr-345	92	13	17	17	NUM
ertr-345	92	14	,	,	PUNCT
ertr-345	92	15	no	no	INTJ
ertr-345	92	16	.	.	NOUN
ertr-345	92	17	6	6	NUM
ertr-345	92	18	,	,	PUNCT
ertr-345	92	19	2020	2020	NUM
ertr-345	92	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-345	92	21	930	930	NUM
ertr-345	92	22	table	table	NOUN
ertr-345	92	23	1	1	NUM
ertr-345	92	24	:	:	PUNCT
ertr-345	92	25	the	the	DET
ertr-345	92	26	use	use	NOUN
ertr-345	92	27	of	of	ADP
ertr-345	92	28	pr	pr	NOUN
ertr-345	92	29	by	by	ADP
ertr-345	92	30	airlines	airline	NOUN
ertr-345	92	31	skylife	skylife	NOUN
ertr-345	92	32	(	(	PUNCT
ertr-345	92	33	turkish	turkish	ADJ
ertr-345	92	34	airlines	airline	NOUN
ertr-345	92	35	)	)	PUNCT
ertr-345	92	36	sun	sun	PROPN
ertr-345	92	37	times	time	NOUN
ertr-345	92	38	(	(	PUNCT
ertr-345	92	39	sun	sun	NOUN
ertr-345	92	40	express	express	NOUN
ertr-345	92	41	)	)	PUNCT
ertr-345	92	42	glober	glober	NOUN
ertr-345	92	43	(	(	PUNCT
ertr-345	92	44	atlas	atlas	PROPN
ertr-345	92	45	global	global	PROPN
ertr-345	92	46	)	)	PUNCT
ertr-345	92	47	flypgs	flypgs	NOUN
ertr-345	92	48	(	(	PUNCT
ertr-345	92	49	pegasus	pegasus	PROPN
ertr-345	92	50	airlines	airlines	PROPN
ertr-345	92	51	)	)	PUNCT
ertr-345	92	52	means	mean	VERB
ertr-345	92	53	*	*	PUNCT
ertr-345	92	54	corporate	corporate	ADJ
ertr-345	92	55	image	image	NOUN
ertr-345	92	56	-	-	PUNCT
ertr-345	92	57	generating	generate	VERB
ertr-345	92	58	pr	pr	NOUN
ertr-345	92	59	themes	theme	NOUN
ertr-345	92	60	11.99	11.99	NUM
ertr-345	92	61	5.67	5.67	NUM
ertr-345	92	62	8.74	8.74	NUM
ertr-345	92	63	8.90	8.90	NUM
ertr-345	92	64	ceo	ceo	NOUN
ertr-345	92	65	/	/	SYM
ertr-345	92	66	board	board	NOUN
ertr-345	92	67	member	member	NOUN
ertr-345	92	68	preface	preface	NOUN
ertr-345	92	69	1.00	1.00	NUM
ertr-345	92	70	1.00	1.00	NUM
ertr-345	92	71	1.00	1.00	NUM
ertr-345	92	72	1.00	1.00	NUM
ertr-345	92	73	news	news	NOUN
ertr-345	92	74	about	about	ADP
ertr-345	92	75	the	the	DET
ertr-345	92	76	company	company	NOUN
ertr-345	92	77	6.83	6.83	NUM
ertr-345	92	78	3.50	3.50	NUM
ertr-345	92	79	4.83	4.83	NUM
ertr-345	92	80	5.75	5.75	NUM
ertr-345	92	81	company	company	NOUN
ertr-345	92	82	achievements	achievement	NOUN
ertr-345	92	83	&	&	CCONJ
ertr-345	92	84	awards	award	NOUN
ertr-345	92	85	0.50	0.50	NUM
ertr-345	92	86	0.42	0.42	NUM
ertr-345	92	87	0.25	0.25	NUM
ertr-345	92	88	0.58	0.58	NUM
ertr-345	92	89	charity	charity	NOUN
ertr-345	92	90	campaigns	campaign	VERB
ertr-345	92	91	0.83	0.83	NUM
ertr-345	92	92	0.17	0.17	NUM
ertr-345	92	93	0.00	0.00	NUM
ertr-345	92	94	0.41	0.41	NUM
ertr-345	92	95	sponsorships	sponsorship	VERB
ertr-345	92	96	1.83	1.83	NUM
ertr-345	92	97	0.50	0.50	NUM
ertr-345	92	98	0.58	0.58	NUM
ertr-345	92	99	0.41	0.41	NUM
ertr-345	92	100	partnerships	partnership	NOUN
ertr-345	92	101	with	with	ADP
ertr-345	92	102	other	other	ADJ
ertr-345	92	103	companies	company	NOUN
ertr-345	92	104	1.00	1.00	NUM
ertr-345	92	105	0.08	0.08	NUM
ertr-345	92	106	2.08	2.08	NUM
ertr-345	92	107	0.75	0.75	NUM
ertr-345	92	108	customer	customer	NOUN
ertr-345	92	109	loyalty	loyalty	NOUN
ertr-345	92	110	-	-	PUNCT
ertr-345	92	111	generating	generate	VERB
ertr-345	92	112	pr	pr	NOUN
ertr-345	92	113	themes	theme	NOUN
ertr-345	92	114	1.91	1.91	NUM
ertr-345	92	115	5.75	5.75	NUM
ertr-345	92	116	22.50	22.50	NUM
ertr-345	92	117	16.49	16.49	NUM
ertr-345	92	118	services	service	NOUN
ertr-345	92	119	info	info	NOUN
ertr-345	92	120	0.75	0.75	NUM
ertr-345	92	121	2.33	2.33	NUM
ertr-345	92	122	6.75	6.75	NUM
ertr-345	92	123	5.83	5.83	NUM
ertr-345	92	124	specialized	specialized	ADJ
ertr-345	92	125	services	service	NOUN
ertr-345	93	1	0.33	0.33	NUM
ertr-345	93	2	1.17	1.17	NUM
ertr-345	93	3	4.92	4.92	NUM
ertr-345	93	4	1.25	1.25	NUM
ertr-345	93	5	new	new	ADJ
ertr-345	93	6	routes	route	NOUN
ertr-345	93	7	0.75	0.75	NUM
ertr-345	93	8	0.25	0.25	NUM
ertr-345	93	9	4.50	4.50	NUM
ertr-345	93	10	1.08	1.08	NUM
ertr-345	93	11	loyalty	loyalty	NOUN
ertr-345	93	12	card	card	NOUN
ertr-345	93	13	0.08	0.08	NUM
ertr-345	93	14	0.00	0.00	NUM
ertr-345	93	15	1.83	1.83	NUM
ertr-345	93	16	6.33	6.33	NUM
ertr-345	93	17	safety	safety	NOUN
ertr-345	93	18	&	&	CCONJ
ertr-345	93	19	security	security	NOUN
ertr-345	93	20	info	info	NOUN
ertr-345	93	21	0.00	0.00	NUM
ertr-345	93	22	1.00	1.00	NUM
ertr-345	93	23	3.42	3.42	NUM
ertr-345	93	24	1.00	1.00	NUM
ertr-345	93	25	customer	customer	NOUN
ertr-345	93	26	contact	contact	NOUN
ertr-345	93	27	points	point	VERB
ertr-345	93	28	0.00	0.00	NUM
ertr-345	93	29	1.00	1.00	NUM
ertr-345	93	30	1.08	1.08	NUM
ertr-345	93	31	1.00	1.00	NUM
ertr-345	93	32	*	*	PUNCT
ertr-345	93	33	calculated	calculate	VERB
ertr-345	93	34	by	by	ADP
ertr-345	93	35	dividing	divide	VERB
ertr-345	93	36	the	the	DET
ertr-345	93	37	total	total	ADJ
ertr-345	93	38	frequency	frequency	NOUN
ertr-345	93	39	of	of	ADP
ertr-345	93	40	a	a	DET
ertr-345	93	41	sub	sub	NOUN
ertr-345	93	42	-	-	NOUN
ertr-345	93	43	theme	theme	NOUN
ertr-345	93	44	into	into	ADP
ertr-345	93	45	12	12	NUM
ertr-345	93	46	(	(	PUNCT
ertr-345	93	47	total	total	ADJ
ertr-345	93	48	issues	issue	NOUN
ertr-345	93	49	in	in	ADP
ertr-345	93	50	a	a	DET
ertr-345	93	51	year	year	NOUN
ertr-345	93	52	)	)	PUNCT
ertr-345	93	53	conclusion	conclusion	NOUN
ertr-345	93	54	and	and	CCONJ
ertr-345	93	55	future	future	ADJ
ertr-345	93	56	research	research	NOUN
ertr-345	93	57	recommendations	recommendation	NOUN
ertr-345	93	58	in	in	ADP
ertr-345	93	59	this	this	DET
ertr-345	93	60	study	study	NOUN
ertr-345	93	61	,	,	PUNCT
ertr-345	93	62	airline	airline	NOUN
ertr-345	93	63	companies	company	NOUN
ertr-345	93	64	in	in	ADP
ertr-345	93	65	turkey	turkey	NOUN
ertr-345	93	66	were	be	AUX
ertr-345	93	67	shown	show	VERB
ertr-345	93	68	to	to	PART
ertr-345	93	69	use	use	VERB
ertr-345	93	70	corporate	corporate	ADJ
ertr-345	93	71	imagegenerating	imagegenerating	NOUN
ertr-345	93	72	and	and	CCONJ
ertr-345	93	73	customer	customer	NOUN
ertr-345	93	74	loyalty	loyalty	NOUN
ertr-345	93	75	-	-	PUNCT
ertr-345	93	76	generating	generate	VERB
ertr-345	93	77	pr	pr	NOUN
ertr-345	93	78	themes	theme	NOUN
ertr-345	93	79	in	in	ADP
ertr-345	93	80	varying	vary	VERB
ertr-345	93	81	frequencies	frequency	NOUN
ertr-345	93	82	at	at	ADP
ertr-345	93	83	in	in	ADP
ertr-345	93	84	-	-	PUNCT
ertr-345	93	85	flight	flight	NOUN
ertr-345	93	86	magazines	magazine	NOUN
ertr-345	93	87	.	.	PUNCT
ertr-345	94	1	while	while	SCONJ
ertr-345	94	2	a	a	DET
ertr-345	94	3	legacy	legacy	NOUN
ertr-345	94	4	company	company	NOUN
ertr-345	94	5	(	(	PUNCT
ertr-345	94	6	turkish	turkish	ADJ
ertr-345	94	7	airlines	airline	NOUN
ertr-345	94	8	)	)	PUNCT
ertr-345	94	9	heavily	heavily	ADV
ertr-345	94	10	focuses	focus	VERB
ertr-345	94	11	on	on	ADP
ertr-345	94	12	corporate	corporate	ADJ
ertr-345	94	13	imagegeneration	imagegeneration	NOUN
ertr-345	94	14	,	,	PUNCT
ertr-345	94	15	two	two	NUM
ertr-345	94	16	low	low	ADJ
ertr-345	94	17	-	-	PUNCT
ertr-345	94	18	cost	cost	NOUN
ertr-345	94	19	companies	company	NOUN
ertr-345	94	20	(	(	PUNCT
ertr-345	94	21	atlas	atlas	PROPN
ertr-345	94	22	global	global	PROPN
ertr-345	94	23	and	and	CCONJ
ertr-345	94	24	pegasus	pegasus	PROPN
ertr-345	94	25	airlines	airlines	PROPN
ertr-345	94	26	)	)	PUNCT
ertr-345	94	27	tend	tend	VERB
ertr-345	94	28	to	to	PART
ertr-345	94	29	use	use	VERB
ertr-345	94	30	customer	customer	NOUN
ertr-345	94	31	loyalty	loyalty	NOUN
ertr-345	94	32	-	-	PUNCT
ertr-345	94	33	generation	generation	NOUN
ertr-345	94	34	(	(	PUNCT
ertr-345	94	35	i.e.	i.e.	X
ertr-345	94	36	,	,	PUNCT
ertr-345	94	37	services	service	NOUN
ertr-345	94	38	info	info	NOUN
ertr-345	94	39	and	and	CCONJ
ertr-345	94	40	loyalty	loyalty	NOUN
ertr-345	94	41	card	card	NOUN
ertr-345	94	42	)	)	PUNCT
ertr-345	94	43	.	.	PUNCT
ertr-345	95	1	these	these	DET
ertr-345	95	2	findings	finding	NOUN
ertr-345	95	3	show	show	VERB
ertr-345	95	4	that	that	SCONJ
ertr-345	95	5	in	in	ADP
ertr-345	95	6	-	-	PUNCT
ertr-345	95	7	flight	flight	NOUN
ertr-345	95	8	magazines	magazine	NOUN
ertr-345	95	9	serve	serve	VERB
ertr-345	95	10	to	to	ADP
ertr-345	95	11	customer	customer	NOUN
ertr-345	95	12	loyalty	loyalty	NOUN
ertr-345	95	13	and	and	CCONJ
ertr-345	95	14	corporate	corporate	ADJ
ertr-345	95	15	image	image	NOUN
ertr-345	95	16	policies	policy	NOUN
ertr-345	95	17	of	of	ADP
ertr-345	95	18	the	the	DET
ertr-345	95	19	companies	company	NOUN
ertr-345	95	20	and	and	CCONJ
ertr-345	95	21	are	be	AUX
ertr-345	95	22	used	use	VERB
ertr-345	95	23	as	as	ADP
ertr-345	95	24	a	a	DET
ertr-345	95	25	part	part	NOUN
ertr-345	95	26	of	of	ADP
ertr-345	95	27	corporate	corporate	ADJ
ertr-345	95	28	pr	pr	NOUN
ertr-345	95	29	strategies	strategy	NOUN
ertr-345	95	30	.	.	PUNCT
ertr-345	96	1	the	the	DET
ertr-345	96	2	efforts	effort	NOUN
ertr-345	96	3	of	of	ADP
ertr-345	96	4	airline	airline	NOUN
ertr-345	96	5	companies	company	NOUN
ertr-345	96	6	nowadays	nowadays	ADV
ertr-345	96	7	for	for	ADP
ertr-345	96	8	attracting	attract	VERB
ertr-345	96	9	more	more	ADJ
ertr-345	96	10	passengers	passenger	NOUN
ertr-345	96	11	and	and	CCONJ
ertr-345	96	12	for	for	ADP
ertr-345	96	13	turning	turn	VERB
ertr-345	96	14	these	these	DET
ertr-345	96	15	passengers	passenger	NOUN
ertr-345	96	16	into	into	ADP
ertr-345	96	17	loyal	loyal	ADJ
ertr-345	96	18	customers	customer	NOUN
ertr-345	96	19	have	have	AUX
ertr-345	96	20	become	become	VERB
ertr-345	96	21	increasingly	increasingly	ADV
ertr-345	96	22	important	important	ADJ
ertr-345	96	23	(	(	PUNCT
ertr-345	96	24	namukasa	namukasa	PROPN
ertr-345	96	25	,	,	PUNCT
ertr-345	96	26	2013	2013	NUM
ertr-345	96	27	;	;	PUNCT
ertr-345	96	28	vlachos	vlachos	PROPN
ertr-345	96	29	and	and	CCONJ
ertr-345	96	30	li	li	PROPN
ertr-345	96	31	,	,	PUNCT
ertr-345	96	32	2014	2014	NUM
ertr-345	96	33	)	)	PUNCT
ertr-345	96	34	.	.	PUNCT
ertr-345	97	1	in	in	ADP
ertr-345	97	2	this	this	DET
ertr-345	97	3	regard	regard	NOUN
ertr-345	97	4	,	,	PUNCT
ertr-345	97	5	the	the	DET
ertr-345	97	6	management	management	NOUN
ertr-345	97	7	of	of	ADP
ertr-345	97	8	corporate	corporate	ADJ
ertr-345	97	9	image	image	NOUN
ertr-345	97	10	and	and	CCONJ
ertr-345	97	11	customer	customer	NOUN
ertr-345	97	12	loyalty	loyalty	NOUN
ertr-345	97	13	generation	generation	NOUN
ertr-345	97	14	via	via	ADP
ertr-345	97	15	pr	pr	NOUN
ertr-345	97	16	may	may	AUX
ertr-345	97	17	create	create	VERB
ertr-345	97	18	market	market	NOUN
ertr-345	97	19	competitiveness	competitiveness	NOUN
ertr-345	97	20	and	and	CCONJ
ertr-345	97	21	maintain	maintain	VERB
ertr-345	97	22	loyal	loyal	ADJ
ertr-345	97	23	customers	customer	NOUN
ertr-345	97	24	(	(	PUNCT
ertr-345	97	25	rahi	rahi	NOUN
ertr-345	97	26	and	and	CCONJ
ertr-345	97	27	ghani	ghani	PROPN
ertr-345	97	28	,	,	PUNCT
ertr-345	97	29	2016	2016	NUM
ertr-345	97	30	)	)	PUNCT
ertr-345	97	31	.	.	PUNCT
ertr-345	98	1	interestingly	interestingly	ADV
ertr-345	98	2	,	,	PUNCT
ertr-345	98	3	the	the	DET
ertr-345	98	4	role	role	NOUN
ertr-345	98	5	of	of	ADP
ertr-345	98	6	in	in	ADP
ertr-345	98	7	-	-	PUNCT
ertr-345	98	8	flight	flight	NOUN
ertr-345	98	9	magazines	magazine	NOUN
ertr-345	98	10	in	in	ADP
ertr-345	98	11	pr	pr	NOUN
ertr-345	98	12	is	be	AUX
ertr-345	98	13	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-345	98	14	e	e	NOUN
ertr-345	98	15	-	-	NOUN
ertr-345	98	16	review	review	NOUN
ertr-345	98	17	of	of	ADP
ertr-345	98	18	tourism	tourism	NOUN
ertr-345	98	19	research	research	NOUN
ertr-345	98	20	(	(	PUNCT
ertr-345	98	21	ertr	ertr	NOUN
ertr-345	98	22	)	)	PUNCT
ertr-345	98	23	,	,	PUNCT
ertr-345	98	24	vol	vol	NOUN
ertr-345	98	25	.	.	PROPN
ertr-345	98	26	17	17	NUM
ertr-345	98	27	,	,	PUNCT
ertr-345	98	28	no	no	INTJ
ertr-345	98	29	.	.	NOUN
ertr-345	98	30	6	6	NUM
ertr-345	98	31	,	,	PUNCT
ertr-345	98	32	2020	2020	NUM
ertr-345	98	33	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-345	98	34	931	931	NUM
ertr-345	98	35	an	an	DET
ertr-345	98	36	essential	essential	ADJ
ertr-345	98	37	area	area	NOUN
ertr-345	98	38	for	for	ADP
ertr-345	98	39	ongoing	ongoing	ADJ
ertr-345	98	40	exploration	exploration	NOUN
ertr-345	98	41	.	.	PUNCT
ertr-345	99	1	in	in	ADP
ertr-345	99	2	-	-	PUNCT
ertr-345	99	3	flight	flight	NOUN
ertr-345	99	4	magazines	magazine	NOUN
ertr-345	99	5	are	be	AUX
ertr-345	99	6	very	very	ADV
ertr-345	99	7	useful	useful	ADJ
ertr-345	99	8	pr	pr	NOUN
ertr-345	99	9	tools	tool	NOUN
ertr-345	99	10	since	since	SCONJ
ertr-345	99	11	recent	recent	ADJ
ertr-345	99	12	statistics	statistic	NOUN
ertr-345	99	13	(	(	PUNCT
ertr-345	99	14	imm	imm	PROPN
ertr-345	99	15	international	international	ADJ
ertr-345	99	16	,	,	PUNCT
ertr-345	99	17	2018	2018	NUM
ertr-345	99	18	)	)	PUNCT
ertr-345	99	19	show	show	VERB
ertr-345	99	20	that	that	SCONJ
ertr-345	99	21	26	26	NUM
ertr-345	99	22	million	million	NUM
ertr-345	99	23	monthly	monthly	ADJ
ertr-345	99	24	in	in	ADP
ertr-345	99	25	-	-	PUNCT
ertr-345	99	26	flight	flight	NOUN
ertr-345	99	27	magazines	magazine	NOUN
ertr-345	99	28	are	be	AUX
ertr-345	99	29	issued	issue	VERB
ertr-345	99	30	,	,	PUNCT
ertr-345	99	31	published	publish	VERB
ertr-345	99	32	by	by	ADP
ertr-345	99	33	180	180	NUM
ertr-345	99	34	international	international	ADJ
ertr-345	99	35	airlines	airline	NOUN
ertr-345	99	36	,	,	PUNCT
ertr-345	99	37	and	and	CCONJ
ertr-345	99	38	read	read	VERB
ertr-345	99	39	by	by	ADP
ertr-345	99	40	60	60	NUM
ertr-345	99	41	%	%	NOUN
ertr-345	99	42	of	of	ADP
ertr-345	99	43	the	the	DET
ertr-345	99	44	travelers	traveler	NOUN
ertr-345	99	45	.	.	PUNCT
ertr-345	100	1	because	because	SCONJ
ertr-345	100	2	of	of	ADP
ertr-345	100	3	their	their	PRON
ertr-345	100	4	growing	grow	VERB
ertr-345	100	5	popularity	popularity	NOUN
ertr-345	100	6	,	,	PUNCT
ertr-345	100	7	airline	airline	NOUN
ertr-345	100	8	companies	company	NOUN
ertr-345	100	9	continue	continue	VERB
ertr-345	100	10	to	to	PART
ertr-345	100	11	offer	offer	VERB
ertr-345	100	12	complimentary	complimentary	ADJ
ertr-345	100	13	in	in	ADP
ertr-345	100	14	-	-	PUNCT
ertr-345	100	15	flight	flight	NOUN
ertr-345	100	16	magazines	magazine	NOUN
ertr-345	100	17	mainly	mainly	ADV
ertr-345	100	18	for	for	ADP
ertr-345	100	19	establishing	establish	VERB
ertr-345	100	20	communication	communication	NOUN
ertr-345	100	21	with	with	ADP
ertr-345	100	22	the	the	DET
ertr-345	100	23	customers	customer	NOUN
ertr-345	100	24	(	(	PUNCT
ertr-345	100	25	maci	maci	NOUN
ertr-345	100	26	,	,	PUNCT
ertr-345	100	27	2012	2012	NUM
ertr-345	100	28	)	)	PUNCT
ertr-345	100	29	and	and	CCONJ
ertr-345	100	30	for	for	ADP
ertr-345	100	31	recognizing	recognize	VERB
ertr-345	100	32	the	the	DET
ertr-345	100	33	stakeholder	stakeholder	NOUN
ertr-345	100	34	expectations	expectation	NOUN
ertr-345	100	35	(	(	PUNCT
ertr-345	100	36	alkibay	alkibay	ADJ
ertr-345	100	37	and	and	CCONJ
ertr-345	100	38	ayar	ayar	NOUN
ertr-345	100	39	,	,	PUNCT
ertr-345	100	40	2013	2013	NUM
ertr-345	100	41	)	)	PUNCT
ertr-345	100	42	.	.	PUNCT
ertr-345	101	1	however	however	ADV
ertr-345	101	2	,	,	PUNCT
ertr-345	101	3	there	there	PRON
ertr-345	101	4	is	be	VERB
ertr-345	101	5	a	a	DET
ertr-345	101	6	gap	gap	NOUN
ertr-345	101	7	in	in	ADP
ertr-345	101	8	the	the	DET
ertr-345	101	9	literature	literature	NOUN
ertr-345	101	10	investigating	investigate	VERB
ertr-345	101	11	and	and	CCONJ
ertr-345	101	12	understanding	understand	VERB
ertr-345	101	13	the	the	DET
ertr-345	101	14	contents	content	NOUN
ertr-345	101	15	of	of	ADP
ertr-345	101	16	the	the	DET
ertr-345	101	17	in	in	ADP
ertr-345	101	18	-	-	PUNCT
ertr-345	101	19	flight	flight	NOUN
ertr-345	101	20	magazines	magazine	NOUN
ertr-345	101	21	related	relate	VERB
ertr-345	101	22	to	to	ADP
ertr-345	101	23	corporate	corporate	ADJ
ertr-345	101	24	pr	pr	NOUN
ertr-345	101	25	.	.	PUNCT
ertr-345	102	1	in	in	ADP
ertr-345	102	2	the	the	DET
ertr-345	102	3	turkish	turkish	ADJ
ertr-345	102	4	aviation	aviation	NOUN
ertr-345	102	5	sector	sector	NOUN
ertr-345	102	6	,	,	PUNCT
ertr-345	102	7	this	this	DET
ertr-345	102	8	research	research	NOUN
ertr-345	102	9	has	have	AUX
ertr-345	102	10	become	become	VERB
ertr-345	102	11	one	one	NUM
ertr-345	102	12	of	of	ADP
ertr-345	102	13	the	the	DET
ertr-345	102	14	early	early	ADJ
ertr-345	102	15	attempts	attempt	NOUN
ertr-345	102	16	in	in	ADP
ertr-345	102	17	examining	examine	VERB
ertr-345	102	18	and	and	CCONJ
ertr-345	102	19	categorizing	categorize	VERB
ertr-345	102	20	pr	pr	NOUN
ertr-345	102	21	-	-	PUNCT
ertr-345	102	22	related	relate	VERB
ertr-345	102	23	themes	theme	NOUN
ertr-345	102	24	(	(	PUNCT
ertr-345	102	25	generating	generate	VERB
ertr-345	102	26	corporate	corporate	ADJ
ertr-345	102	27	image	image	NOUN
ertr-345	102	28	and	and	CCONJ
ertr-345	102	29	customer	customer	NOUN
ertr-345	102	30	loyalty	loyalty	NOUN
ertr-345	102	31	)	)	PUNCT
ertr-345	102	32	that	that	PRON
ertr-345	102	33	are	be	AUX
ertr-345	102	34	mostly	mostly	ADV
ertr-345	102	35	used	use	VERB
ertr-345	102	36	in	in	ADP
ertr-345	102	37	in	in	ADP
ertr-345	102	38	-	-	PUNCT
ertr-345	102	39	flight	flight	NOUN
ertr-345	102	40	magazines	magazine	NOUN
ertr-345	102	41	.	.	PUNCT
ertr-345	103	1	in	in	ADP
ertr-345	103	2	future	future	ADJ
ertr-345	103	3	studies	study	NOUN
ertr-345	103	4	,	,	PUNCT
ertr-345	103	5	researchers	researcher	NOUN
ertr-345	103	6	are	be	AUX
ertr-345	103	7	recommended	recommend	VERB
ertr-345	103	8	to	to	PART
ertr-345	103	9	further	far	ADV
ertr-345	103	10	expand	expand	VERB
ertr-345	103	11	the	the	DET
ertr-345	103	12	sample	sample	NOUN
ertr-345	103	13	by	by	ADP
ertr-345	103	14	comparing	compare	VERB
ertr-345	103	15	the	the	DET
ertr-345	103	16	contents	content	NOUN
ertr-345	103	17	of	of	ADP
ertr-345	103	18	national	national	ADJ
ertr-345	103	19	and	and	CCONJ
ertr-345	103	20	international	international	ADJ
ertr-345	103	21	in	in	ADP
ertr-345	103	22	-	-	PUNCT
ertr-345	103	23	flight	flight	NOUN
ertr-345	103	24	magazines	magazine	NOUN
ertr-345	103	25	.	.	PUNCT
ertr-345	104	1	researchers	researcher	NOUN
ertr-345	104	2	should	should	AUX
ertr-345	104	3	also	also	ADV
ertr-345	104	4	continue	continue	VERB
ertr-345	104	5	to	to	PART
ertr-345	104	6	explore	explore	VERB
ertr-345	104	7	and	and	CCONJ
ertr-345	104	8	expand	expand	VERB
ertr-345	104	9	the	the	DET
ertr-345	104	10	number	number	NOUN
ertr-345	104	11	of	of	ADP
ertr-345	104	12	criteria	criterion	NOUN
ertr-345	104	13	for	for	ADP
ertr-345	104	14	identifying	identify	VERB
ertr-345	104	15	the	the	DET
ertr-345	104	16	most	most	ADV
ertr-345	104	17	frequently	frequently	ADV
ertr-345	104	18	used	use	VERB
ertr-345	104	19	pr	pr	NOUN
ertr-345	104	20	-	-	PUNCT
ertr-345	104	21	related	relate	VERB
ertr-345	104	22	themes	theme	NOUN
ertr-345	104	23	.	.	PUNCT
ertr-345	105	1	furthering	further	VERB
ertr-345	105	2	this	this	DET
ertr-345	105	3	work	work	NOUN
ertr-345	105	4	will	will	AUX
ertr-345	105	5	expand	expand	VERB
ertr-345	105	6	our	our	PRON
ertr-345	105	7	understanding	understanding	NOUN
ertr-345	105	8	of	of	ADP
ertr-345	105	9	the	the	DET
ertr-345	105	10	role	role	NOUN
ertr-345	105	11	of	of	ADP
ertr-345	105	12	in	in	ADP
ertr-345	105	13	-	-	PUNCT
ertr-345	105	14	flight	flight	NOUN
ertr-345	105	15	magazines	magazine	NOUN
ertr-345	105	16	play	play	VERB
ertr-345	105	17	on	on	ADP
ertr-345	105	18	pr	pr	NOUN
ertr-345	105	19	success	success	NOUN
ertr-345	105	20	of	of	ADP
ertr-345	105	21	the	the	DET
ertr-345	105	22	airline	airline	NOUN
ertr-345	105	23	companies	company	NOUN
ertr-345	105	24	.	.	PUNCT
ertr-345	106	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-345	107	1	e	e	X
ertr-345	107	2	-	-	NOUN
ertr-345	107	3	review	review	NOUN
ertr-345	107	4	of	of	ADP
ertr-345	107	5	tourism	tourism	NOUN
ertr-345	107	6	research	research	NOUN
ertr-345	107	7	(	(	PUNCT
ertr-345	107	8	ertr	ertr	NOUN
ertr-345	107	9	)	)	PUNCT
ertr-345	107	10	,	,	PUNCT
ertr-345	107	11	vol	vol	NOUN
ertr-345	107	12	.	.	PROPN
ertr-345	107	13	17	17	NUM
ertr-345	107	14	,	,	PUNCT
ertr-345	107	15	no	no	INTJ
ertr-345	107	16	.	.	NOUN
ertr-345	107	17	6	6	NUM
ertr-345	107	18	,	,	PUNCT
ertr-345	107	19	2020	2020	NUM
ertr-345	107	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-345	107	21	932	932	NUM
ertr-345	107	22	references	reference	NOUN
ertr-345	107	23	alkibay	alkibay	PROPN
ertr-345	107	24	,	,	PUNCT
ertr-345	107	25	s.	s.	PROPN
ertr-345	107	26	,	,	PUNCT
ertr-345	107	27	&	&	CCONJ
ertr-345	107	28	ayar	ayar	PROPN
ertr-345	107	29	,	,	PUNCT
ertr-345	107	30	c.ö	c.ö	PROPN
ertr-345	107	31	.	.	PROPN
ertr-345	108	1	(	(	PUNCT
ertr-345	108	2	2013	2013	NUM
ertr-345	108	3	)	)	PUNCT
ertr-345	108	4	.	.	PUNCT
ertr-345	109	1	corporate	corporate	ADJ
ertr-345	109	2	image	image	NOUN
ertr-345	109	3	management	management	NOUN
ertr-345	109	4	:	:	PUNCT
ertr-345	109	5	the	the	DET
ertr-345	109	6	case	case	NOUN
ertr-345	109	7	of	of	ADP
ertr-345	109	8	public	public	ADJ
ertr-345	109	9	employment	employment	NOUN
ertr-345	109	10	agency	agency	NOUN
ertr-345	109	11	of	of	ADP
ertr-345	109	12	turkey	turkey	PROPN
ertr-345	109	13	.	.	PUNCT
ertr-345	110	1	todaie	todaie	PROPN
ertr-345	110	2	’s	’s	PART
ertr-345	110	3	review	review	NOUN
ertr-345	110	4	of	of	ADP
ertr-345	110	5	public	public	ADJ
ertr-345	110	6	administration	administration	NOUN
ertr-345	110	7	,	,	PUNCT
ertr-345	110	8	7(1	7(1	NUM
ertr-345	110	9	)	)	PUNCT
ertr-345	110	10	,	,	PUNCT
ertr-345	110	11	29	29	NUM
ertr-345	110	12	-	-	SYM
ertr-345	110	13	56	56	NUM
ertr-345	110	14	.	.	PUNCT
ertr-345	111	1	atalık	atalık	NOUN
ertr-345	111	2	,	,	PUNCT
ertr-345	111	3	o.	o.	PROPN
ertr-345	111	4	,	,	PUNCT
ertr-345	111	5	eylul	eylul	NOUN
ertr-345	111	6	,	,	PUNCT
ertr-345	111	7	i.	i.	PROPN
ertr-345	111	8	,	,	PUNCT
ertr-345	111	9	&	&	CCONJ
ertr-345	111	10	kocak	kocak	PROPN
ertr-345	111	11	,	,	PUNCT
ertr-345	111	12	b.b	b.b	PROPN
ertr-345	111	13	.	.	PROPN
ertr-345	111	14	(	(	PUNCT
ertr-345	111	15	2015	2015	NUM
ertr-345	111	16	)	)	PUNCT
ertr-345	111	17	.	.	PUNCT
ertr-345	112	1	discourse	discourse	NOUN
ertr-345	112	2	analysis	analysis	NOUN
ertr-345	112	3	for	for	ADP
ertr-345	112	4	ads	ad	NOUN
ertr-345	112	5	in	in	ADP
ertr-345	112	6	turkey	turkey	PROPN
ertr-345	112	7	:	:	PUNCT
ertr-345	112	8	pegasus	pegasus	PROPN
ertr-345	112	9	airlines	airline	NOUN
ertr-345	112	10	and	and	CCONJ
ertr-345	112	11	anadolujet	anadolujet	ADV
ertr-345	112	12	.	.	PUNCT
ertr-345	113	1	international	international	ADJ
ertr-345	113	2	journal	journal	PROPN
ertr-345	113	3	of	of	ADP
ertr-345	113	4	academic	academic	ADJ
ertr-345	113	5	research	research	NOUN
ertr-345	113	6	in	in	ADP
ertr-345	113	7	business	business	NOUN
ertr-345	113	8	and	and	CCONJ
ertr-345	113	9	social	social	ADJ
ertr-345	113	10	sciences	science	NOUN
ertr-345	113	11	,	,	PUNCT
ertr-345	113	12	5(6	5(6	NUM
ertr-345	113	13	)	)	PUNCT
ertr-345	113	14	,	,	PUNCT
ertr-345	113	15	87	87	NUM
ertr-345	113	16	-	-	SYM
ertr-345	113	17	101	101	NUM
ertr-345	113	18	.	.	PUNCT
ertr-345	114	1	bengtsson	bengtsson	NOUN
ertr-345	114	2	,	,	PUNCT
ertr-345	114	3	m.	m.	NOUN
ertr-345	114	4	(	(	PUNCT
ertr-345	114	5	2016	2016	NUM
ertr-345	114	6	)	)	PUNCT
ertr-345	114	7	.	.	PUNCT
ertr-345	115	1	how	how	SCONJ
ertr-345	115	2	to	to	PART
ertr-345	115	3	plan	plan	VERB
ertr-345	115	4	and	and	CCONJ
ertr-345	115	5	perform	perform	VERB
ertr-345	115	6	a	a	DET
ertr-345	115	7	qualitative	qualitative	ADJ
ertr-345	115	8	study	study	NOUN
ertr-345	115	9	using	use	VERB
ertr-345	115	10	content	content	NOUN
ertr-345	115	11	analysis	analysis	NOUN
ertr-345	115	12	.	.	PUNCT
ertr-345	116	1	nursingplus	nursingplus	ADV
ertr-345	116	2	open	open	ADJ
ertr-345	116	3	,	,	PUNCT
ertr-345	116	4	2	2	NUM
ertr-345	116	5	,	,	PUNCT
ertr-345	116	6	8	8	NUM
ertr-345	116	7	-	-	SYM
ertr-345	116	8	14	14	NUM
ertr-345	116	9	.	.	PUNCT
ertr-345	117	1	budd	budd	PROPN
ertr-345	117	2	,	,	PUNCT
ertr-345	117	3	l.	l.	PROPN
ertr-345	117	4	,	,	PUNCT
ertr-345	117	5	warren	warren	PROPN
ertr-345	117	6	,	,	PUNCT
ertr-345	117	7	a.p	a.p	PROPN
ertr-345	117	8	.	.	PROPN
ertr-345	117	9	,	,	PUNCT
ertr-345	117	10	&	&	CCONJ
ertr-345	117	11	bell	bell	PROPN
ertr-345	117	12	,	,	PUNCT
ertr-345	117	13	m.	m.	NOUN
ertr-345	117	14	(	(	PUNCT
ertr-345	117	15	2011	2011	NUM
ertr-345	117	16	)	)	PUNCT
ertr-345	117	17	.	.	PUNCT
ertr-345	118	1	promoting	promote	VERB
ertr-345	118	2	passenger	passenger	NOUN
ertr-345	118	3	comfort	comfort	NOUN
ertr-345	118	4	and	and	CCONJ
ertr-345	118	5	wellbeing	wellbee	VERB
ertr-345	118	6	in	in	ADP
ertr-345	118	7	the	the	DET
ertr-345	118	8	air	air	NOUN
ertr-345	118	9	:	:	PUNCT
ertr-345	118	10	an	an	DET
ertr-345	118	11	examination	examination	NOUN
ertr-345	118	12	of	of	ADP
ertr-345	118	13	the	the	DET
ertr-345	118	14	in	in	ADP
ertr-345	118	15	-	-	PUNCT
ertr-345	118	16	flight	flight	NOUN
ertr-345	118	17	health	health	NOUN
ertr-345	118	18	advice	advice	NOUN
ertr-345	118	19	provided	provide	VERB
ertr-345	118	20	by	by	ADP
ertr-345	118	21	international	international	ADJ
ertr-345	118	22	airlines	airline	NOUN
ertr-345	118	23	.	.	PUNCT
ertr-345	119	1	journal	journal	PROPN
ertr-345	119	2	of	of	ADP
ertr-345	119	3	air	air	PROPN
ertr-345	119	4	transport	transport	PROPN
ertr-345	119	5	management	management	NOUN
ertr-345	119	6	,	,	PUNCT
ertr-345	119	7	17(5	17(5	NUM
ertr-345	119	8	)	)	PUNCT
ertr-345	119	9	,	,	PUNCT
ertr-345	119	10	320	320	NUM
ertr-345	119	11	-	-	SYM
ertr-345	119	12	322	322	NUM
ertr-345	119	13	.	.	PUNCT
ertr-345	120	1	bruning	brune	VERB
ertr-345	120	2	,	,	PUNCT
ertr-345	120	3	s.d	s.d	PROPN
ertr-345	120	4	.	.	PROPN
ertr-345	120	5	,	,	PUNCT
ertr-345	120	6	&	&	CCONJ
ertr-345	120	7	ledingham	ledingham	PROPN
ertr-345	120	8	,	,	PUNCT
ertr-345	120	9	j.a	j.a	PROPN
ertr-345	120	10	.	.	PROPN
ertr-345	120	11	(	(	PUNCT
ertr-345	120	12	2000	2000	NUM
ertr-345	120	13	)	)	PUNCT
ertr-345	120	14	.	.	PUNCT
ertr-345	121	1	perceptions	perception	NOUN
ertr-345	121	2	of	of	ADP
ertr-345	121	3	relationships	relationship	NOUN
ertr-345	121	4	and	and	CCONJ
ertr-345	121	5	evaluations	evaluation	NOUN
ertr-345	121	6	of	of	ADP
ertr-345	121	7	satisfaction	satisfaction	NOUN
ertr-345	121	8	:	:	PUNCT
ertr-345	121	9	an	an	DET
ertr-345	121	10	exploration	exploration	NOUN
ertr-345	121	11	of	of	ADP
ertr-345	121	12	interaction	interaction	NOUN
ertr-345	121	13	.	.	PUNCT
ertr-345	122	1	public	public	ADJ
ertr-345	122	2	relations	relation	NOUN
ertr-345	122	3	review	review	PROPN
ertr-345	122	4	,	,	PUNCT
ertr-345	122	5	26(1	26(1	NUM
ertr-345	122	6	)	)	PUNCT
ertr-345	122	7	,	,	PUNCT
ertr-345	122	8	85	85	NUM
ertr-345	122	9	-	-	SYM
ertr-345	122	10	95	95	NUM
ertr-345	122	11	.	.	PUNCT
ertr-345	123	1	camprubí	camprubí	NOUN
ertr-345	123	2	,	,	PUNCT
ertr-345	123	3	r.	r.	PROPN
ertr-345	123	4	,	,	PUNCT
ertr-345	123	5	&	&	CCONJ
ertr-345	123	6	coromina	coromina	PROPN
ertr-345	123	7	,	,	PUNCT
ertr-345	123	8	l.	l.	PROPN
ertr-345	123	9	(	(	PUNCT
ertr-345	123	10	2016	2016	NUM
ertr-345	123	11	)	)	PUNCT
ertr-345	123	12	.	.	PUNCT
ertr-345	124	1	content	content	NOUN
ertr-345	124	2	analysis	analysis	NOUN
ertr-345	124	3	in	in	ADP
ertr-345	124	4	tourism	tourism	NOUN
ertr-345	124	5	research	research	NOUN
ertr-345	124	6	.	.	PUNCT
ertr-345	125	1	tourism	tourism	NOUN
ertr-345	125	2	management	management	NOUN
ertr-345	125	3	perspectives	perspective	NOUN
ertr-345	125	4	,	,	PUNCT
ertr-345	125	5	18	18	NUM
ertr-345	125	6	,	,	PUNCT
ertr-345	125	7	134	134	NUM
ertr-345	125	8	-	-	SYM
ertr-345	125	9	140	140	NUM
ertr-345	125	10	.	.	PUNCT
ertr-345	126	1	conradie	conradie	PROPN
ertr-345	126	2	,	,	PUNCT
ertr-345	126	3	m.s	m.s	PROPN
ertr-345	126	4	.	.	PROPN
ertr-345	127	1	(	(	PUNCT
ertr-345	127	2	2013	2013	NUM
ertr-345	127	3	)	)	PUNCT
ertr-345	127	4	.	.	PUNCT
ertr-345	128	1	a	a	DET
ertr-345	128	2	critical	critical	ADJ
ertr-345	128	3	discourse	discourse	NOUN
ertr-345	128	4	analysis	analysis	NOUN
ertr-345	128	5	of	of	ADP
ertr-345	128	6	race	race	NOUN
ertr-345	128	7	and	and	CCONJ
ertr-345	128	8	gender	gender	NOUN
ertr-345	128	9	in	in	ADP
ertr-345	128	10	advertisements	advertisement	NOUN
ertr-345	128	11	in	in	ADP
ertr-345	128	12	the	the	DET
ertr-345	128	13	south	south	ADJ
ertr-345	128	14	african	african	ADJ
ertr-345	128	15	in	in	ADP
ertr-345	128	16	-	-	PUNCT
ertr-345	128	17	flight	flight	NOUN
ertr-345	128	18	magazine	magazine	NOUN
ertr-345	128	19	indwe	indwe	NOUN
ertr-345	128	20	.	.	PUNCT
ertr-345	129	1	african	african	ADJ
ertr-345	129	2	identities	identity	NOUN
ertr-345	129	3	,	,	PUNCT
ertr-345	129	4	11(1	11(1	NUM
ertr-345	129	5	)	)	PUNCT
ertr-345	129	6	,	,	PUNCT
ertr-345	129	7	3	3	NUM
ertr-345	129	8	-	-	SYM
ertr-345	129	9	18	18	NUM
ertr-345	129	10	.	.	PUNCT
ertr-345	130	1	deuschl	deuschl	PROPN
ertr-345	130	2	,	,	PUNCT
ertr-345	130	3	d.e	d.e	PROPN
ertr-345	130	4	.	.	PROPN
ertr-345	130	5	(	(	PUNCT
ertr-345	130	6	2006	2006	NUM
ertr-345	130	7	)	)	PUNCT
ertr-345	130	8	.	.	PUNCT
ertr-345	131	1	travel	travel	NOUN
ertr-345	131	2	and	and	CCONJ
ertr-345	131	3	tourism	tourism	NOUN
ertr-345	131	4	public	public	ADJ
ertr-345	131	5	relations	relation	NOUN
ertr-345	131	6	:	:	PUNCT
ertr-345	131	7	an	an	DET
ertr-345	131	8	introductory	introductory	ADJ
ertr-345	131	9	guide	guide	NOUN
ertr-345	131	10	for	for	ADP
ertr-345	131	11	hospitality	hospitality	NOUN
ertr-345	131	12	managers	manager	NOUN
ertr-345	131	13	.	.	PUNCT
ertr-345	132	1	burlington	burlington	PROPN
ertr-345	132	2	:	:	PUNCT
ertr-345	132	3	elsevier	elsevier	PROPN
ertr-345	132	4	butterworth	butterworth	PROPN
ertr-345	132	5	–	–	PUNCT
ertr-345	132	6	heinemann	heinemann	PROPN
ertr-345	132	7	.	.	PUNCT
ertr-345	133	1	dolnicar	dolnicar	PROPN
ertr-345	133	2	,	,	PUNCT
ertr-345	133	3	s.	s.	PROPN
ertr-345	133	4	,	,	PUNCT
ertr-345	133	5	grabler	grabler	NOUN
ertr-345	133	6	,	,	PUNCT
ertr-345	133	7	k.	k.	PROPN
ertr-345	133	8	,	,	PUNCT
ertr-345	133	9	grün	grün	PROPN
ertr-345	133	10	,	,	PUNCT
ertr-345	133	11	b.	b.	PROPN
ertr-345	133	12	,	,	PUNCT
ertr-345	133	13	&	&	CCONJ
ertr-345	133	14	kulnig	kulnig	PROPN
ertr-345	133	15	,	,	PUNCT
ertr-345	133	16	a.	a.	NOUN
ertr-345	133	17	(	(	PUNCT
ertr-345	133	18	2011	2011	NUM
ertr-345	133	19	)	)	PUNCT
ertr-345	133	20	.	.	PUNCT
ertr-345	134	1	key	key	ADJ
ertr-345	134	2	drivers	driver	NOUN
ertr-345	134	3	of	of	ADP
ertr-345	134	4	airline	airline	NOUN
ertr-345	134	5	loyalty	loyalty	NOUN
ertr-345	134	6	.	.	PUNCT
ertr-345	135	1	tourism	tourism	NOUN
ertr-345	135	2	management	management	NOUN
ertr-345	135	3	,	,	PUNCT
ertr-345	135	4	32(5	32(5	NOUN
ertr-345	135	5	)	)	PUNCT
ertr-345	135	6	,	,	PUNCT
ertr-345	135	7	1020	1020	NUM
ertr-345	135	8	-	-	SYM
ertr-345	135	9	2026	2026	NUM
ertr-345	135	10	.	.	PUNCT
ertr-345	136	1	fedotova	fedotova	PROPN
ertr-345	136	2	,	,	PUNCT
ertr-345	136	3	o.	o.	INTJ
ertr-345	136	4	,	,	PUNCT
ertr-345	136	5	latun	latun	NOUN
ertr-345	136	6	,	,	PUNCT
ertr-345	136	7	v.	v.	ADV
ertr-345	136	8	,	,	PUNCT
ertr-345	136	9	&	&	CCONJ
ertr-345	136	10	vlasova	vlasova	NOUN
ertr-345	136	11	,	,	PUNCT
ertr-345	136	12	t.	t.	PROPN
ertr-345	136	13	(	(	PUNCT
ertr-345	136	14	2015	2015	NUM
ertr-345	136	15	)	)	PUNCT
ertr-345	136	16	.	.	PUNCT
ertr-345	137	1	illustration	illustration	NOUN
ertr-345	137	2	in	in	ADP
ertr-345	137	3	the	the	DET
ertr-345	137	4	in	in	ADP
ertr-345	137	5	-	-	PUNCT
ertr-345	137	6	flight	flight	NOUN
ertr-345	137	7	magazines	magazine	NOUN
ertr-345	137	8	of	of	ADP
ertr-345	137	9	the	the	DET
ertr-345	137	10	european	european	PROPN
ertr-345	137	11	airlines	airlines	PROPN
ertr-345	137	12	:	:	PUNCT
ertr-345	137	13	expansion	expansion	NOUN
ertr-345	137	14	of	of	ADP
ertr-345	137	15	the	the	DET
ertr-345	137	16	outlook	outlook	NOUN
ertr-345	137	17	or	or	CCONJ
ertr-345	137	18	aggressive	aggressive	ADJ
ertr-345	137	19	advertising	advertising	NOUN
ertr-345	137	20	?	?	PUNCT
ertr-345	137	21	.	.	PUNCT
ertr-345	138	1	procedia	procedia	PROPN
ertr-345	138	2	social	social	ADJ
ertr-345	138	3	and	and	CCONJ
ertr-345	138	4	behavioral	behavioral	ADJ
ertr-345	138	5	sciences	science	NOUN
ertr-345	138	6	,	,	PUNCT
ertr-345	138	7	214	214	NUM
ertr-345	138	8	,	,	PUNCT
ertr-345	138	9	871	871	NUM
ertr-345	138	10	-	-	SYM
ertr-345	138	11	875	875	NUM
ertr-345	138	12	.	.	PUNCT
ertr-345	139	1	fortunato	fortunato	PROPN
ertr-345	139	2	,	,	PUNCT
ertr-345	139	3	j.a	j.a	PROPN
ertr-345	139	4	.	.	PROPN
ertr-345	139	5	(	(	PUNCT
ertr-345	139	6	2000	2000	NUM
ertr-345	139	7	)	)	PUNCT
ertr-345	139	8	.	.	PUNCT
ertr-345	140	1	public	public	ADJ
ertr-345	140	2	relations	relation	NOUN
ertr-345	140	3	strategies	strategy	NOUN
ertr-345	140	4	for	for	ADP
ertr-345	140	5	creating	create	VERB
ertr-345	140	6	mass	mass	ADJ
ertr-345	140	7	media	medium	NOUN
ertr-345	140	8	content	content	NOUN
ertr-345	140	9	:	:	PUNCT
ertr-345	140	10	a	a	DET
ertr-345	140	11	case	case	NOUN
ertr-345	140	12	study	study	NOUN
ertr-345	140	13	of	of	ADP
ertr-345	140	14	the	the	DET
ertr-345	140	15	national	national	ADJ
ertr-345	140	16	basketball	basketball	NOUN
ertr-345	140	17	association	association	PROPN
ertr-345	140	18	.	.	PUNCT
ertr-345	141	1	public	public	ADJ
ertr-345	141	2	relations	relation	NOUN
ertr-345	141	3	review	review	PROPN
ertr-345	141	4	,	,	PUNCT
ertr-345	141	5	26(4	26(4	NUM
ertr-345	141	6	)	)	PUNCT
ertr-345	141	7	,	,	PUNCT
ertr-345	141	8	481	481	NUM
ertr-345	141	9	-	-	SYM
ertr-345	141	10	497	497	NUM
ertr-345	141	11	.	.	PUNCT
ertr-345	142	1	geraldine	geraldine	PROPN
ertr-345	142	2	,	,	PUNCT
ertr-345	142	3	o.	o.	PROPN
ertr-345	142	4	,	,	PUNCT
ertr-345	142	5	&	&	CCONJ
ertr-345	142	6	chikwendu	chikwendu	NOUN
ertr-345	142	7	,	,	PUNCT
ertr-345	142	8	d.u	d.u	PROPN
ertr-345	142	9	.	.	PROPN
ertr-345	142	10	(	(	PUNCT
ertr-345	142	11	2013	2013	NUM
ertr-345	142	12	)	)	PUNCT
ertr-345	142	13	.	.	PUNCT
ertr-345	143	1	effects	effect	NOUN
ertr-345	143	2	of	of	ADP
ertr-345	143	3	airline	airline	NOUN
ertr-345	143	4	service	service	NOUN
ertr-345	143	5	quality	quality	NOUN
ertr-345	143	6	on	on	ADP
ertr-345	143	7	airline	airline	NOUN
ertr-345	143	8	image	image	NOUN
ertr-345	143	9	and	and	CCONJ
ertr-345	143	10	passengers	passenger	NOUN
ertr-345	143	11	’	'	PUNCT
ertr-345	143	12	loyalty	loyalty	NOUN
ertr-345	143	13	:	:	PUNCT
ertr-345	143	14	findings	finding	NOUN
ertr-345	143	15	from	from	ADP
ertr-345	143	16	arik	arik	PROPN
ertr-345	143	17	air	air	PROPN
ertr-345	143	18	nigeria	nigeria	PROPN
ertr-345	143	19	passengers	passenger	NOUN
ertr-345	143	20	.	.	PUNCT
ertr-345	144	1	journal	journal	PROPN
ertr-345	144	2	of	of	ADP
ertr-345	144	3	hospitality	hospitality	NOUN
ertr-345	144	4	and	and	CCONJ
ertr-345	144	5	management	management	NOUN
ertr-345	144	6	tourism	tourism	NOUN
ertr-345	144	7	,	,	PUNCT
ertr-345	144	8	4(2	4(2	NUM
ertr-345	144	9	)	)	PUNCT
ertr-345	144	10	,	,	PUNCT
ertr-345	144	11	19	19	NUM
ertr-345	144	12	-	-	SYM
ertr-345	144	13	28	28	NUM
ertr-345	144	14	.	.	PUNCT
ertr-345	145	1	hutton	hutton	PROPN
ertr-345	145	2	,	,	PUNCT
ertr-345	145	3	j.g	j.g	PROPN
ertr-345	145	4	.	.	PROPN
ertr-345	145	5	,	,	PUNCT
ertr-345	145	6	goodman	goodman	PROPN
ertr-345	145	7	,	,	PUNCT
ertr-345	145	8	m.b	m.b	PROPN
ertr-345	145	9	.	.	PROPN
ertr-345	145	10	,	,	PUNCT
ertr-345	145	11	alexander	alexander	PROPN
ertr-345	145	12	,	,	PUNCT
ertr-345	145	13	j.b	j.b	PROPN
ertr-345	145	14	.	.	PROPN
ertr-345	145	15	,	,	PUNCT
ertr-345	145	16	&	&	CCONJ
ertr-345	145	17	genest	genest	PROPN
ertr-345	145	18	,	,	PUNCT
ertr-345	145	19	c.m	c.m	PROPN
ertr-345	145	20	.	.	PROPN
ertr-345	145	21	(	(	PUNCT
ertr-345	145	22	2001	2001	NUM
ertr-345	145	23	)	)	PUNCT
ertr-345	145	24	.	.	PUNCT
ertr-345	146	1	reputation	reputation	NOUN
ertr-345	146	2	management	management	NOUN
ertr-345	146	3	:	:	PUNCT
ertr-345	146	4	the	the	DET
ertr-345	146	5	new	new	ADJ
ertr-345	146	6	face	face	NOUN
ertr-345	146	7	of	of	ADP
ertr-345	146	8	corporate	corporate	ADJ
ertr-345	146	9	public	public	ADJ
ertr-345	146	10	relations	relation	NOUN
ertr-345	146	11	?	?	PUNCT
ertr-345	146	12	.	.	PUNCT
ertr-345	147	1	public	public	ADJ
ertr-345	147	2	relations	relation	NOUN
ertr-345	147	3	review	review	PROPN
ertr-345	147	4	,	,	PUNCT
ertr-345	147	5	27	27	NUM
ertr-345	147	6	,	,	PUNCT
ertr-345	147	7	247	247	NUM
ertr-345	147	8	-	-	SYM
ertr-345	147	9	261	261	NUM
ertr-345	147	10	.	.	PUNCT
ertr-345	148	1	iata	iata	NOUN
ertr-345	148	2	(	(	PUNCT
ertr-345	148	3	2017	2017	NUM
ertr-345	148	4	)	)	PUNCT
ertr-345	148	5	.	.	PUNCT
ertr-345	149	1	iata	iata	NOUN
ertr-345	149	2	releases	release	VERB
ertr-345	149	3	2017	2017	NUM
ertr-345	149	4	.	.	PUNCT
ertr-345	150	1	airline	airline	NOUN
ertr-345	150	2	safety	safety	NOUN
ertr-345	150	3	performance	performance	NOUN
ertr-345	150	4	.	.	PUNCT
ertr-345	151	1	available	available	ADJ
ertr-345	151	2	at	at	ADP
ertr-345	151	3	<	<	X
ertr-345	151	4	http://www.iata.org/pressroom/pr/pages/2018-02-22-01.aspx	http://www.iata.org/pressroom/pr/pages/2018-02-22-01.aspx	X
ertr-345	151	5	>	>	X
ertr-345	151	6	(	(	PUNCT
ertr-345	151	7	accessed	access	VERB
ertr-345	151	8	on	on	ADP
ertr-345	151	9	20	20	NUM
ertr-345	151	10	may	may	PROPN
ertr-345	151	11	2017	2017	NUM
ertr-345	151	12	)	)	PUNCT
ertr-345	151	13	.	.	PUNCT
ertr-345	152	1	imm	imm	VERB
ertr-345	152	2	international	international	ADJ
ertr-345	152	3	(	(	PUNCT
ertr-345	152	4	2018	2018	NUM
ertr-345	152	5	)	)	PUNCT
ertr-345	152	6	.	.	PUNCT
ertr-345	153	1	why	why	SCONJ
ertr-345	153	2	advertise	advertise	NOUN
ertr-345	153	3	in	in	ADP
ertr-345	153	4	inflight	inflight	ADJ
ertr-345	153	5	magazine	magazine	NOUN
ertr-345	153	6	?	?	PUNCT
ertr-345	153	7	.	.	PUNCT
ertr-345	154	1	available	available	ADJ
ertr-345	154	2	at	at	ADP
ertr-345	154	3	<	<	X
ertr-345	154	4	http://www.imm-international.com/inflight-magazine-advertising/	http://www.imm-international.com/inflight-magazine-advertising/	X
ertr-345	154	5	>	>	X
ertr-345	154	6	(	(	PUNCT
ertr-345	154	7	accessed	access	VERB
ertr-345	154	8	on	on	ADP
ertr-345	154	9	18	18	NUM
ertr-345	154	10	november	november	PROPN
ertr-345	154	11	2018	2018	NUM
ertr-345	154	12	)	)	PUNCT
ertr-345	154	13	.	.	PUNCT
ertr-345	155	1	ji	ji	PROPN
ertr-345	155	2	,	,	PUNCT
ertr-345	155	3	y.	y.	PROPN
ertr-345	155	4	g.	g.	PROPN
ertr-345	155	5	,	,	PUNCT
ertr-345	155	6	li	li	PROPN
ertr-345	155	7	,	,	PUNCT
ertr-345	155	8	c.	c.	PROPN
ertr-345	155	9	,	,	PUNCT
ertr-345	155	10	north	north	NOUN
ertr-345	155	11	,	,	PUNCT
ertr-345	155	12	m.	m.	NOUN
ertr-345	155	13	,	,	PUNCT
ertr-345	155	14	&	&	CCONJ
ertr-345	155	15	liu	liu	PROPN
ertr-345	155	16	,	,	PUNCT
ertr-345	155	17	j.	j.	PROPN
ertr-345	155	18	(	(	PUNCT
ertr-345	155	19	2017	2017	NUM
ertr-345	155	20	)	)	PUNCT
ertr-345	155	21	.	.	PUNCT
ertr-345	156	1	staking	stake	VERB
ertr-345	156	2	reputation	reputation	NOUN
ertr-345	156	3	on	on	ADP
ertr-345	156	4	stakeholders	stakeholder	NOUN
ertr-345	156	5	:	:	PUNCT
ertr-345	156	6	how	how	SCONJ
ertr-345	156	7	does	do	AUX
ertr-345	156	8	stakeholders	stakeholder	NOUN
ertr-345	156	9	’	'	PUNCT
ertr-345	156	10	facebook	facebook	PROPN
ertr-345	156	11	engagement	engagement	NOUN
ertr-345	156	12	help	help	NOUN
ertr-345	156	13	or	or	CCONJ
ertr-345	156	14	ruin	ruin	VERB
ertr-345	156	15	a	a	DET
ertr-345	156	16	company	company	NOUN
ertr-345	156	17	’s	’s	PART
ertr-345	156	18	reputation	reputation	NOUN
ertr-345	156	19	?	?	PUNCT
ertr-345	156	20	.	.	PUNCT
ertr-345	157	1	public	public	ADJ
ertr-345	157	2	relations	relation	NOUN
ertr-345	157	3	review	review	PROPN
ertr-345	157	4	,	,	PUNCT
ertr-345	157	5	43	43	NUM
ertr-345	157	6	,	,	PUNCT
ertr-345	157	7	201	201	NUM
ertr-345	157	8	-	-	SYM
ertr-345	157	9	210	210	NUM
ertr-345	157	10	.	.	PUNCT
ertr-345	158	1	keller	keller	PROPN
ertr-345	158	2	,	,	PUNCT
ertr-345	158	3	k.l	k.l	PROPN
ertr-345	158	4	.	.	PROPN
ertr-345	158	5	(	(	PUNCT
ertr-345	158	6	2016	2016	NUM
ertr-345	158	7	)	)	PUNCT
ertr-345	158	8	.	.	PUNCT
ertr-345	159	1	unlocking	unlock	VERB
ertr-345	159	2	the	the	DET
ertr-345	159	3	power	power	NOUN
ertr-345	159	4	of	of	ADP
ertr-345	159	5	integrated	integrate	VERB
ertr-345	159	6	marketing	marketing	NOUN
ertr-345	159	7	communications	communication	NOUN
ertr-345	159	8	:	:	PUNCT
ertr-345	159	9	how	how	SCONJ
ertr-345	159	10	integrated	integrate	VERB
ertr-345	159	11	is	be	AUX
ertr-345	159	12	your	your	PRON
ertr-345	159	13	imc	imc	NOUN
ertr-345	159	14	program	program	NOUN
ertr-345	159	15	?	?	PUNCT
ertr-345	159	16	.	.	PUNCT
ertr-345	160	1	journal	journal	PROPN
ertr-345	160	2	of	of	ADP
ertr-345	160	3	advertising	advertising	NOUN
ertr-345	160	4	,	,	PUNCT
ertr-345	160	5	45(3	45(3	NUM
ertr-345	160	6	)	)	PUNCT
ertr-345	160	7	,	,	PUNCT
ertr-345	160	8	286	286	NUM
ertr-345	160	9	-	-	SYM
ertr-345	160	10	301	301	NUM
ertr-345	160	11	.	.	PUNCT
ertr-345	160	12	liou	liou	NOUN
ertr-345	160	13	,	,	PUNCT
ertr-345	160	14	j.j.h	j.j.h	NOUN
ertr-345	160	15	.	.	PUNCT
ertr-345	160	16	,	,	PUNCT
ertr-345	160	17	&	&	CCONJ
ertr-345	160	18	chuang	chuang	PROPN
ertr-345	160	19	,	,	PUNCT
ertr-345	160	20	m.l	m.l	PROPN
ertr-345	160	21	.	.	PUNCT
ertr-345	160	22	(	(	PUNCT
ertr-345	160	23	2010	2010	NUM
ertr-345	160	24	)	)	PUNCT
ertr-345	160	25	.	.	PUNCT
ertr-345	161	1	evaluating	evaluate	VERB
ertr-345	161	2	corporate	corporate	ADJ
ertr-345	161	3	image	image	NOUN
ertr-345	161	4	and	and	CCONJ
ertr-345	161	5	reputation	reputation	NOUN
ertr-345	161	6	using	use	VERB
ertr-345	161	7	fuzzy	fuzzy	ADJ
ertr-345	161	8	mcdm	mcdm	ADJ
ertr-345	161	9	approach	approach	NOUN
ertr-345	161	10	in	in	ADP
ertr-345	161	11	airline	airline	NOUN
ertr-345	161	12	market	market	NOUN
ertr-345	161	13	.	.	PUNCT
ertr-345	162	1	quality	quality	NOUN
ertr-345	162	2	&	&	CCONJ
ertr-345	162	3	quantity	quantity	NOUN
ertr-345	162	4	,	,	PUNCT
ertr-345	162	5	44	44	NUM
ertr-345	162	6	,	,	PUNCT
ertr-345	162	7	1079	1079	NUM
ertr-345	162	8	-	-	SYM
ertr-345	162	9	1091	1091	NUM
ertr-345	162	10	.	.	PUNCT
ertr-345	163	1	lufthansa	lufthansa	NOUN
ertr-345	163	2	magazin	magazin	PROPN
ertr-345	163	3	rate	rate	NOUN
ertr-345	163	4	card	card	NOUN
ertr-345	163	5	(	(	PUNCT
ertr-345	163	6	2020	2020	NUM
ertr-345	163	7	)	)	PUNCT
ertr-345	163	8	.	.	PUNCT
ertr-345	164	1	available	available	ADJ
ertr-345	164	2	at	at	ADP
ertr-345	164	3	<	<	X
ertr-345	164	4	https://www.internationalmediasales.net/downloads/	https://www.internationalmediasales.net/downloads/	X
ertr-345	164	5	>	>	X
ertr-345	164	6	(	(	PUNCT
ertr-345	164	7	accessed	access	VERB
ertr-345	164	8	on	on	ADP
ertr-345	164	9	05	05	NUM
ertr-345	164	10	september	september	PROPN
ertr-345	164	11	2019	2019	NUM
ertr-345	164	12	)	)	PUNCT
ertr-345	164	13	.	.	PUNCT
ertr-345	165	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	VERB
ertr-345	165	2	http://www.iata.org/pressroom/pr/pages/2018-02-22-01.aspx	http://www.iata.org/pressroom/pr/pages/2018-02-22-01.aspx	NOUN
ertr-345	165	3	https://www.internationalmediasales.net/downloads/	https://www.internationalmediasales.net/downloads/	VERB
ertr-345	165	4	e	e	NOUN
ertr-345	165	5	-	-	NOUN
ertr-345	165	6	review	review	NOUN
ertr-345	165	7	of	of	ADP
ertr-345	165	8	tourism	tourism	NOUN
ertr-345	165	9	research	research	NOUN
ertr-345	165	10	(	(	PUNCT
ertr-345	165	11	ertr	ertr	NOUN
ertr-345	165	12	)	)	PUNCT
ertr-345	165	13	,	,	PUNCT
ertr-345	165	14	vol	vol	NOUN
ertr-345	165	15	.	.	PROPN
ertr-345	165	16	17	17	NUM
ertr-345	165	17	,	,	PUNCT
ertr-345	165	18	no	no	INTJ
ertr-345	165	19	.	.	NOUN
ertr-345	165	20	6	6	NUM
ertr-345	165	21	,	,	PUNCT
ertr-345	165	22	2020	2020	NUM
ertr-345	165	23	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-345	165	24	933	933	NUM
ertr-345	165	25	maci	maci	NOUN
ertr-345	165	26	,	,	PUNCT
ertr-345	165	27	sm	sm	PROPN
ertr-345	165	28	(	(	PUNCT
ertr-345	165	29	2012	2012	NUM
ertr-345	165	30	)	)	PUNCT
ertr-345	165	31	.	.	PUNCT
ertr-345	166	1	glocal	glocal	ADJ
ertr-345	166	2	features	feature	NOUN
ertr-345	166	3	of	of	ADP
ertr-345	166	4	in	in	ADP
ertr-345	166	5	-	-	PUNCT
ertr-345	166	6	flight	flight	NOUN
ertr-345	166	7	magazines	magazine	NOUN
ertr-345	166	8	:	:	PUNCT
ertr-345	166	9	when	when	SCONJ
ertr-345	166	10	local	local	ADJ
ertr-345	166	11	becomes	become	VERB
ertr-345	166	12	global	global	ADJ
ertr-345	166	13	.	.	PUNCT
ertr-345	167	1	an	an	DET
ertr-345	167	2	explorative	explorative	ADJ
ertr-345	167	3	study	study	NOUN
ertr-345	167	4	.	.	PUNCT
ertr-345	168	1	other	other	ADJ
ertr-345	168	2	modernities	modernity	NOUN
ertr-345	168	3	,	,	PUNCT
ertr-345	168	4	2	2	NUM
ertr-345	168	5	,	,	PUNCT
ertr-345	168	6	196	196	NUM
ertr-345	168	7	-	-	SYM
ertr-345	168	8	218	218	NUM
ertr-345	168	9	.	.	PUNCT
ertr-345	169	1	macnamara	macnamara	PROPN
ertr-345	169	2	,	,	PUNCT
ertr-345	169	3	j.	j.	PROPN
ertr-345	169	4	,	,	PUNCT
ertr-345	169	5	lwin	lwin	PROPN
ertr-345	169	6	,	,	PUNCT
ertr-345	169	7	m.	m.	NOUN
ertr-345	169	8	,	,	PUNCT
ertr-345	169	9	adi	adi	PROPN
ertr-345	169	10	,	,	PUNCT
ertr-345	169	11	a.	a.	PROPN
ertr-345	169	12	,	,	PUNCT
ertr-345	169	13	&	&	CCONJ
ertr-345	169	14	zerfass	zerfass	PROPN
ertr-345	169	15	,	,	PUNCT
ertr-345	169	16	a.	a.	NOUN
ertr-345	169	17	(	(	PUNCT
ertr-345	169	18	2016	2016	NUM
ertr-345	169	19	)	)	PUNCT
ertr-345	169	20	.	.	PUNCT
ertr-345	170	1	‘	'	PUNCT
ertr-345	170	2	peso	peso	NOUN
ertr-345	170	3	’	'	PUNCT
ertr-345	170	4	media	medium	NOUN
ertr-345	170	5	strategy	strategy	NOUN
ertr-345	170	6	shifts	shift	NOUN
ertr-345	170	7	to	to	ADP
ertr-345	170	8	‘	'	PUNCT
ertr-345	170	9	soep	soep	ADJ
ertr-345	170	10	’	'	PUNCT
ertr-345	170	11	:	:	PUNCT
ertr-345	170	12	opportunities	opportunity	NOUN
ertr-345	170	13	and	and	CCONJ
ertr-345	170	14	ethical	ethical	ADJ
ertr-345	170	15	dilemmas	dilemma	NOUN
ertr-345	170	16	.	.	PUNCT
ertr-345	171	1	public	public	ADJ
ertr-345	171	2	relations	relation	NOUN
ertr-345	171	3	review	review	PROPN
ertr-345	171	4	,	,	PUNCT
ertr-345	171	5	42	42	NUM
ertr-345	171	6	,	,	PUNCT
ertr-345	171	7	377	377	NUM
ertr-345	171	8	-	-	SYM
ertr-345	171	9	385	385	NUM
ertr-345	171	10	.	.	PUNCT
ertr-345	172	1	melewar	melewar	PROPN
ertr-345	172	2	,	,	PUNCT
ertr-345	172	3	t.c	t.c	PROPN
ertr-345	172	4	.	.	PROPN
ertr-345	172	5	(	(	PUNCT
ertr-345	172	6	2003	2003	NUM
ertr-345	172	7	)	)	PUNCT
ertr-345	172	8	.	.	PUNCT
ertr-345	173	1	determinants	determinant	NOUN
ertr-345	173	2	of	of	ADP
ertr-345	173	3	the	the	DET
ertr-345	173	4	corporate	corporate	ADJ
ertr-345	173	5	identity	identity	NOUN
ertr-345	173	6	construct	construct	VERB
ertr-345	173	7	:	:	PUNCT
ertr-345	173	8	a	a	DET
ertr-345	173	9	review	review	NOUN
ertr-345	173	10	of	of	ADP
ertr-345	173	11	the	the	DET
ertr-345	173	12	literature	literature	NOUN
ertr-345	173	13	.	.	PUNCT
ertr-345	174	1	journal	journal	PROPN
ertr-345	174	2	of	of	ADP
ertr-345	174	3	marketing	marketing	NOUN
ertr-345	174	4	communications	communication	NOUN
ertr-345	174	5	,	,	PUNCT
ertr-345	174	6	9(4	9(4	NUM
ertr-345	174	7	)	)	PUNCT
ertr-345	174	8	,	,	PUNCT
ertr-345	174	9	195	195	NUM
ertr-345	174	10	-	-	SYM
ertr-345	174	11	220	220	NUM
ertr-345	174	12	.	.	PUNCT
ertr-345	175	1	miles	mile	NOUN
ertr-345	175	2	,	,	PUNCT
ertr-345	175	3	m.b	m.b	PROPN
ertr-345	175	4	.	.	PROPN
ertr-345	175	5	,	,	PUNCT
ertr-345	175	6	&	&	CCONJ
ertr-345	175	7	huberman	huberman	NOUN
ertr-345	175	8	,	,	PUNCT
ertr-345	175	9	a.m.	a.m.	PROPN
ertr-345	175	10	(	(	PUNCT
ertr-345	175	11	1994	1994	NUM
ertr-345	175	12	)	)	PUNCT
ertr-345	175	13	.	.	PUNCT
ertr-345	176	1	qualitative	qualitative	ADJ
ertr-345	176	2	data	datum	NOUN
ertr-345	176	3	analysis	analysis	NOUN
ertr-345	176	4	:	:	PUNCT
ertr-345	176	5	an	an	DET
ertr-345	176	6	expanded	expand	VERB
ertr-345	176	7	sourcebook	sourcebook	NOUN
ertr-345	176	8	.	.	PUNCT
ertr-345	177	1	2nd	2nd	PROPN
ertr-345	177	2	edition	edition	PROPN
ertr-345	177	3	,	,	PUNCT
ertr-345	177	4	california	california	PROPN
ertr-345	177	5	:	:	PUNCT
ertr-345	177	6	sage	sage	NOUN
ertr-345	177	7	.	.	PUNCT
ertr-345	178	1	miles	miles	PROPN
ertr-345	178	2	m.b	m.b	PROPN
ertr-345	178	3	.	.	PROPN
ertr-345	178	4	,	,	PUNCT
ertr-345	178	5	&	&	CCONJ
ertr-345	178	6	huberman	huberman	PROPN
ertr-345	178	7	a.m.	a.m.	PROPN
ertr-345	178	8	(	(	PUNCT
ertr-345	178	9	1994	1994	NUM
ertr-345	178	10	)	)	PUNCT
ertr-345	178	11	.	.	PUNCT
ertr-345	179	1	an	an	DET
ertr-345	179	2	expanded	expand	VERB
ertr-345	179	3	sourcebook	sourcebook	NOUN
ertr-345	179	4	:	:	PUNCT
ertr-345	179	5	qualitative	qualitative	ADJ
ertr-345	179	6	data	datum	NOUN
ertr-345	179	7	analysis	analysis	NOUN
ertr-345	179	8	.	.	PUNCT
ertr-345	180	1	2nd	2nd	PROPN
ertr-345	180	2	edition	edition	PROPN
ertr-345	180	3	,	,	PUNCT
ertr-345	180	4	thousand	thousand	NUM
ertr-345	180	5	oaks	oak	NOUN
ertr-345	180	6	,	,	PUNCT
ertr-345	180	7	ca	can	AUX
ertr-345	180	8	:	:	PUNCT
ertr-345	180	9	sage	sage	VERB
ertr-345	180	10	.	.	PUNCT
ertr-345	181	1	namukasa	namukasa	PROPN
ertr-345	181	2	,	,	PUNCT
ertr-345	181	3	j.	j.	PROPN
ertr-345	181	4	(	(	PUNCT
ertr-345	181	5	2013	2013	NUM
ertr-345	181	6	)	)	PUNCT
ertr-345	181	7	.	.	PUNCT
ertr-345	182	1	the	the	DET
ertr-345	182	2	influence	influence	NOUN
ertr-345	182	3	of	of	ADP
ertr-345	182	4	airline	airline	NOUN
ertr-345	182	5	service	service	NOUN
ertr-345	182	6	quality	quality	NOUN
ertr-345	182	7	on	on	ADP
ertr-345	182	8	passenger	passenger	NOUN
ertr-345	182	9	satisfaction	satisfaction	NOUN
ertr-345	182	10	and	and	CCONJ
ertr-345	182	11	loyalty	loyalty	NOUN
ertr-345	182	12	:	:	PUNCT
ertr-345	182	13	the	the	DET
ertr-345	182	14	case	case	NOUN
ertr-345	182	15	of	of	ADP
ertr-345	182	16	uganda	uganda	PROPN
ertr-345	182	17	airline	airline	NOUN
ertr-345	182	18	industry	industry	NOUN
ertr-345	182	19	.	.	PUNCT
ertr-345	183	1	the	the	DET
ertr-345	183	2	tqm	tqm	PROPN
ertr-345	183	3	journal	journal	NOUN
ertr-345	183	4	,	,	PUNCT
ertr-345	183	5	25(5	25(5	NUM
ertr-345	183	6	)	)	PUNCT
ertr-345	183	7	,	,	PUNCT
ertr-345	183	8	520	520	NUM
ertr-345	183	9	-	-	SYM
ertr-345	183	10	532	532	NUM
ertr-345	183	11	.	.	PUNCT
ertr-345	184	1	nguyen	nguyen	NOUN
ertr-345	184	2	,	,	PUNCT
ertr-345	184	3	n.	n.	NOUN
ertr-345	184	4	,	,	PUNCT
ertr-345	184	5	&	&	CCONJ
ertr-345	184	6	leblanc	leblanc	PROPN
ertr-345	184	7	,	,	PUNCT
ertr-345	184	8	g.	g.	PROPN
ertr-345	184	9	(	(	PUNCT
ertr-345	184	10	2001	2001	NUM
ertr-345	184	11	)	)	PUNCT
ertr-345	184	12	.	.	PUNCT
ertr-345	185	1	corporate	corporate	ADJ
ertr-345	185	2	image	image	NOUN
ertr-345	185	3	and	and	CCONJ
ertr-345	185	4	corporate	corporate	ADJ
ertr-345	185	5	reputation	reputation	NOUN
ertr-345	185	6	in	in	ADP
ertr-345	185	7	customers	customer	NOUN
ertr-345	185	8	'	'	PART
ertr-345	185	9	retention	retention	NOUN
ertr-345	185	10	decisions	decision	NOUN
ertr-345	185	11	in	in	ADP
ertr-345	185	12	services	service	NOUN
ertr-345	185	13	.	.	PUNCT
ertr-345	186	1	journal	journal	NOUN
ertr-345	186	2	of	of	ADP
ertr-345	186	3	retailing	retailing	NOUN
ertr-345	186	4	and	and	CCONJ
ertr-345	186	5	consumer	consumer	NOUN
ertr-345	186	6	services	service	NOUN
ertr-345	186	7	,	,	PUNCT
ertr-345	186	8	8	8	NUM
ertr-345	186	9	,	,	PUNCT
ertr-345	186	10	227	227	NUM
ertr-345	186	11	-	-	SYM
ertr-345	186	12	236	236	NUM
ertr-345	186	13	.	.	PUNCT
ertr-345	187	1	newsom	newsom	PROPN
ertr-345	187	2	,	,	PUNCT
ertr-345	187	3	d.	d.	PROPN
ertr-345	187	4	,	,	PUNCT
ertr-345	187	5	&	&	CCONJ
ertr-345	187	6	haynes	haynes	PROPN
ertr-345	187	7	,	,	PUNCT
ertr-345	187	8	j.	j.	PROPN
ertr-345	187	9	(	(	PUNCT
ertr-345	187	10	2014	2014	NUM
ertr-345	187	11	)	)	PUNCT
ertr-345	187	12	.	.	PUNCT
ertr-345	188	1	public	public	ADJ
ertr-345	188	2	relations	relation	NOUN
ertr-345	188	3	writing	write	VERB
ertr-345	188	4	:	:	PUNCT
ertr-345	188	5	form	form	NOUN
ertr-345	188	6	&	&	CCONJ
ertr-345	188	7	style	style	NOUN
ertr-345	188	8	.	.	PUNCT
ertr-345	189	1	10th	10th	ADJ
ertr-345	189	2	edition	edition	PROPN
ertr-345	189	3	,	,	PUNCT
ertr-345	189	4	boston	boston	PROPN
ertr-345	189	5	:	:	PUNCT
ertr-345	189	6	wadsworth	wadsworth	PROPN
ertr-345	189	7	.	.	PUNCT
ertr-345	190	1	ostrowski	ostrowski	PROPN
ertr-345	190	2	,	,	PUNCT
ertr-345	190	3	p.l	p.l	PROPN
ertr-345	190	4	.	.	PROPN
ertr-345	190	5	,	,	PUNCT
ertr-345	190	6	o’brien	o’brien	PROPN
ertr-345	190	7	,	,	PUNCT
ertr-345	190	8	t.v	t.v	PROPN
ertr-345	190	9	.	.	PROPN
ertr-345	190	10	,	,	PUNCT
ertr-345	190	11	&	&	CCONJ
ertr-345	190	12	gordon	gordon	PROPN
ertr-345	190	13	,	,	PUNCT
ertr-345	190	14	g.l	g.l	PROPN
ertr-345	190	15	.	.	PROPN
ertr-345	190	16	(	(	PUNCT
ertr-345	190	17	1993	1993	NUM
ertr-345	190	18	)	)	PUNCT
ertr-345	190	19	.	.	PUNCT
ertr-345	191	1	service	service	NOUN
ertr-345	191	2	quality	quality	NOUN
ertr-345	191	3	and	and	CCONJ
ertr-345	191	4	customer	customer	NOUN
ertr-345	191	5	loyalty	loyalty	NOUN
ertr-345	191	6	in	in	ADP
ertr-345	191	7	the	the	DET
ertr-345	191	8	commercial	commercial	ADJ
ertr-345	191	9	airline	airline	NOUN
ertr-345	191	10	industry	industry	NOUN
ertr-345	191	11	.	.	PUNCT
ertr-345	192	1	journal	journal	PROPN
ertr-345	192	2	of	of	ADP
ertr-345	192	3	travel	travel	NOUN
ertr-345	192	4	research	research	NOUN
ertr-345	192	5	,	,	PUNCT
ertr-345	192	6	32	32	NUM
ertr-345	192	7	,	,	PUNCT
ertr-345	192	8	16	16	NUM
ertr-345	192	9	-	-	SYM
ertr-345	192	10	24	24	NUM
ertr-345	192	11	.	.	PUNCT
ertr-345	193	1	prsa	prsa	PROPN
ertr-345	193	2	(	(	PUNCT
ertr-345	193	3	public	public	ADJ
ertr-345	193	4	relations	relation	NOUN
ertr-345	193	5	society	society	NOUN
ertr-345	193	6	of	of	ADP
ertr-345	193	7	america)(2012	america)(2012	NUM
ertr-345	193	8	)	)	PUNCT
ertr-345	193	9	.	.	PUNCT
ertr-345	194	1	public	public	ADJ
ertr-345	194	2	relations	relation	NOUN
ertr-345	194	3	defined	define	VERB
ertr-345	194	4	:	:	PUNCT
ertr-345	194	5	a	a	DET
ertr-345	194	6	modern	modern	ADJ
ertr-345	194	7	definition	definition	NOUN
ertr-345	194	8	for	for	ADP
ertr-345	194	9	the	the	DET
ertr-345	194	10	new	new	ADJ
ertr-345	194	11	era	era	NOUN
ertr-345	194	12	of	of	ADP
ertr-345	194	13	public	public	ADJ
ertr-345	194	14	relations	relation	NOUN
ertr-345	194	15	.	.	PUNCT
ertr-345	195	1	available	available	ADJ
ertr-345	195	2	at	at	ADP
ertr-345	195	3	<	<	X
ertr-345	195	4	http://prdefinition.prsa.org/	http://prdefinition.prsa.org/	X
ertr-345	195	5	>	>	X
ertr-345	195	6	(	(	PUNCT
ertr-345	195	7	accessed	access	VERB
ertr-345	195	8	on	on	ADP
ertr-345	195	9	2	2	NUM
ertr-345	195	10	november	november	PROPN
ertr-345	195	11	2018	2018	NUM
ertr-345	195	12	)	)	PUNCT
ertr-345	195	13	.	.	PUNCT
ertr-345	196	1	rahi	rahi	PROPN
ertr-345	196	2	,	,	PUNCT
ertr-345	196	3	s.	s.	PROPN
ertr-345	196	4	,	,	PUNCT
ertr-345	196	5	&	&	CCONJ
ertr-345	196	6	ghani	ghani	PROPN
ertr-345	196	7	,	,	PUNCT
ertr-345	196	8	m.	m.	NOUN
ertr-345	196	9	a.	a.	PROPN
ertr-345	196	10	(	(	PUNCT
ertr-345	196	11	2016	2016	NUM
ertr-345	196	12	)	)	PUNCT
ertr-345	196	13	.	.	PUNCT
ertr-345	197	1	customer	customer	NOUN
ertr-345	197	2	's	's	PART
ertr-345	197	3	perception	perception	NOUN
ertr-345	197	4	of	of	ADP
ertr-345	197	5	public	public	ADJ
ertr-345	197	6	relations	relation	NOUN
ertr-345	197	7	in	in	ADP
ertr-345	197	8	e	e	NOUN
ertr-345	197	9	-	-	NOUN
ertr-345	197	10	commerce	commerce	NOUN
ertr-345	197	11	and	and	CCONJ
ertr-345	197	12	its	its	PRON
ertr-345	197	13	impact	impact	NOUN
ertr-345	197	14	on	on	ADP
ertr-345	197	15	e	e	NOUN
ertr-345	197	16	-	-	NOUN
ertr-345	197	17	loyalty	loyalty	NOUN
ertr-345	197	18	with	with	ADP
ertr-345	197	19	brand	brand	NOUN
ertr-345	197	20	image	image	NOUN
ertr-345	197	21	and	and	CCONJ
ertr-345	197	22	switching	switch	VERB
ertr-345	197	23	cost	cost	NOUN
ertr-345	197	24	.	.	PUNCT
ertr-345	198	1	journal	journal	NOUN
ertr-345	198	2	of	of	ADP
ertr-345	198	3	internet	internet	NOUN
ertr-345	198	4	banking	banking	NOUN
ertr-345	198	5	and	and	CCONJ
ertr-345	198	6	commerce	commerce	NOUN
ertr-345	198	7	,	,	PUNCT
ertr-345	198	8	21(3	21(3	NUM
ertr-345	198	9	)	)	PUNCT
ertr-345	198	10	,	,	PUNCT
ertr-345	198	11	1	1	X
ertr-345	198	12	.	.	X
ertr-345	198	13	ray	ray	PROPN
ertr-345	198	14	,	,	PUNCT
ertr-345	198	15	s.j	s.j	PROPN
ertr-345	198	16	.	.	PROPN
ertr-345	198	17	(	(	PUNCT
ertr-345	198	18	1999	1999	NUM
ertr-345	198	19	)	)	PUNCT
ertr-345	198	20	.	.	PUNCT
ertr-345	199	1	strategic	strategic	ADJ
ertr-345	199	2	communication	communication	NOUN
ertr-345	199	3	in	in	ADP
ertr-345	199	4	crisis	crisis	NOUN
ertr-345	199	5	management	management	NOUN
ertr-345	199	6	:	:	PUNCT
ertr-345	199	7	lessons	lesson	NOUN
ertr-345	199	8	from	from	ADP
ertr-345	199	9	the	the	DET
ertr-345	199	10	airline	airline	NOUN
ertr-345	199	11	industry	industry	NOUN
ertr-345	199	12	.	.	PUNCT
ertr-345	200	1	greenwood	greenwood	PROPN
ertr-345	200	2	publishing	publishing	PROPN
ertr-345	200	3	group	group	PROPN
ertr-345	200	4	.	.	PUNCT
ertr-345	201	1	schimmel	schimmel	PROPN
ertr-345	201	2	,	,	PUNCT
ertr-345	201	3	m.	m.	NOUN
ertr-345	201	4	(	(	PUNCT
ertr-345	201	5	2013	2013	NUM
ertr-345	201	6	)	)	PUNCT
ertr-345	201	7	.	.	PUNCT
ertr-345	202	1	communication	communication	NOUN
ertr-345	202	2	in	in	ADP
ertr-345	202	3	the	the	DET
ertr-345	202	4	uk	uk	PROPN
ertr-345	202	5	budget	budget	NOUN
ertr-345	202	6	airline	airline	NOUN
ertr-345	202	7	industry	industry	NOUN
ertr-345	202	8	:	:	PUNCT
ertr-345	202	9	how	how	SCONJ
ertr-345	202	10	pr	pr	NOUN
ertr-345	202	11	affects	affect	VERB
ertr-345	202	12	corporate	corporate	ADJ
ertr-345	202	13	success	success	NOUN
ertr-345	202	14	.	.	PUNCT
ertr-345	203	1	hamburg	hamburg	PROPN
ertr-345	203	2	:	:	PUNCT
ertr-345	203	3	anchor	anchor	PROPN
ertr-345	203	4	academic	academic	ADJ
ertr-345	203	5	publishing	publishing	NOUN
ertr-345	203	6	.	.	PUNCT
ertr-345	204	1	scholes	scholes	PROPN
ertr-345	204	2	,	,	PUNCT
ertr-345	204	3	e.	e.	PROPN
ertr-345	204	4	,	,	PUNCT
ertr-345	204	5	&	&	CCONJ
ertr-345	204	6	clutterbuck	clutterbuck	PROPN
ertr-345	204	7	,	,	PUNCT
ertr-345	204	8	d.	d.	PROPN
ertr-345	204	9	(	(	PUNCT
ertr-345	204	10	1998	1998	NUM
ertr-345	204	11	)	)	PUNCT
ertr-345	204	12	.	.	PUNCT
ertr-345	205	1	communication	communication	NOUN
ertr-345	205	2	with	with	ADP
ertr-345	205	3	stakeholders	stakeholder	NOUN
ertr-345	205	4	:	:	PUNCT
ertr-345	205	5	an	an	DET
ertr-345	205	6	integrated	integrated	ADJ
ertr-345	205	7	approach	approach	NOUN
ertr-345	205	8	.	.	PUNCT
ertr-345	206	1	long	long	ADJ
ertr-345	206	2	range	range	NOUN
ertr-345	206	3	planning	planning	NOUN
ertr-345	206	4	,	,	PUNCT
ertr-345	206	5	31(2	31(2	NUM
ertr-345	206	6	)	)	PUNCT
ertr-345	206	7	,	,	PUNCT
ertr-345	206	8	227	227	NUM
ertr-345	206	9	-	-	SYM
ertr-345	206	10	238	238	NUM
ertr-345	206	11	.	.	PUNCT
ertr-345	207	1	schwaiger	schwaig	ADJ
ertr-345	207	2	,	,	PUNCT
ertr-345	207	3	m.	m.	NOUN
ertr-345	207	4	(	(	PUNCT
ertr-345	207	5	2004	2004	NUM
ertr-345	207	6	)	)	PUNCT
ertr-345	207	7	.	.	PUNCT
ertr-345	208	1	components	component	NOUN
ertr-345	208	2	and	and	CCONJ
ertr-345	208	3	parameters	parameter	NOUN
ertr-345	208	4	of	of	ADP
ertr-345	208	5	corporate	corporate	ADJ
ertr-345	208	6	reputation	reputation	NOUN
ertr-345	208	7	–	–	PUNCT
ertr-345	208	8	an	an	DET
ertr-345	208	9	empirical	empirical	ADJ
ertr-345	208	10	study	study	NOUN
ertr-345	208	11	.	.	PUNCT
ertr-345	209	1	schmalenbach	schmalenbach	NOUN
ertr-345	209	2	business	business	NOUN
ertr-345	209	3	review	review	PROPN
ertr-345	209	4	,	,	PUNCT
ertr-345	209	5	56	56	NUM
ertr-345	209	6	,	,	PUNCT
ertr-345	209	7	46	46	NUM
ertr-345	209	8	-	-	SYM
ertr-345	209	9	71	71	NUM
ertr-345	209	10	.	.	PUNCT
ertr-345	210	1	small	small	ADJ
ertr-345	210	2	,	,	PUNCT
ertr-345	210	3	j.	j.	PROPN
ertr-345	210	4	,	,	PUNCT
ertr-345	210	5	harris	harris	PROPN
ertr-345	210	6	,	,	PUNCT
ertr-345	210	7	c.	c.	PROPN
ertr-345	210	8	,	,	PUNCT
ertr-345	210	9	&	&	CCONJ
ertr-345	210	10	wilson	wilson	PROPN
ertr-345	210	11	,	,	PUNCT
ertr-345	210	12	e.	e.	PROPN
ertr-345	210	13	(	(	PUNCT
ertr-345	210	14	2008	2008	NUM
ertr-345	210	15	)	)	PUNCT
ertr-345	210	16	.	.	PUNCT
ertr-345	211	1	a	a	DET
ertr-345	211	2	critical	critical	ADJ
ertr-345	211	3	discourse	discourse	NOUN
ertr-345	211	4	analysis	analysis	NOUN
ertr-345	211	5	of	of	ADP
ertr-345	211	6	in	in	ADP
ertr-345	211	7	-	-	PUNCT
ertr-345	211	8	flight	flight	NOUN
ertr-345	211	9	magazine	magazine	NOUN
ertr-345	211	10	adverts	advert	NOUN
ertr-345	211	11	:	:	PUNCT
ertr-345	211	12	the	the	DET
ertr-345	211	13	‘	'	PUNCT
ertr-345	211	14	social	social	ADJ
ertr-345	211	15	sorting	sorting	NOUN
ertr-345	211	16	’	'	PUNCT
ertr-345	211	17	of	of	ADP
ertr-345	211	18	airline	airline	NOUN
ertr-345	211	19	travellers	traveller	NOUN
ertr-345	211	20	?	?	PUNCT
ertr-345	212	1	journal	journal	PROPN
ertr-345	212	2	of	of	ADP
ertr-345	212	3	tourism	tourism	NOUN
ertr-345	212	4	and	and	CCONJ
ertr-345	212	5	cultural	cultural	ADJ
ertr-345	212	6	change	change	NOUN
ertr-345	212	7	,	,	PUNCT
ertr-345	212	8	6(1	6(1	NUM
ertr-345	212	9	)	)	PUNCT
ertr-345	212	10	,	,	PUNCT
ertr-345	212	11	17	17	NUM
ertr-345	212	12	-	-	SYM
ertr-345	212	13	38	38	NUM
ertr-345	212	14	.	.	PUNCT
ertr-345	213	1	xie	xie	PROPN
ertr-345	213	2	,	,	PUNCT
ertr-345	213	3	q.	q.	PROPN
ertr-345	213	4	,	,	PUNCT
ertr-345	213	5	neill	neill	PROPN
ertr-345	213	6	,	,	PUNCT
ertr-345	213	7	m.s	m.s	PROPN
ertr-345	213	8	.	.	PROPN
ertr-345	213	9	,	,	PUNCT
ertr-345	213	10	&	&	CCONJ
ertr-345	213	11	schauster	schauster	PROPN
ertr-345	213	12	,	,	PUNCT
ertr-345	213	13	e.	e.	PROPN
ertr-345	213	14	(	(	PUNCT
ertr-345	213	15	2018	2018	NUM
ertr-345	213	16	)	)	PUNCT
ertr-345	213	17	.	.	PUNCT
ertr-345	214	1	paid	pay	VERB
ertr-345	214	2	,	,	PUNCT
ertr-345	214	3	earned	earn	VERB
ertr-345	214	4	,	,	PUNCT
ertr-345	214	5	shared	share	VERB
ertr-345	214	6	,	,	PUNCT
ertr-345	214	7	and	and	CCONJ
ertr-345	214	8	owned	own	VERB
ertr-345	214	9	media	medium	NOUN
ertr-345	214	10	from	from	ADP
ertr-345	214	11	the	the	DET
ertr-345	214	12	perspective	perspective	NOUN
ertr-345	214	13	of	of	ADP
ertr-345	214	14	advertising	advertising	NOUN
ertr-345	214	15	and	and	CCONJ
ertr-345	214	16	public	public	ADJ
ertr-345	214	17	relations	relation	NOUN
ertr-345	214	18	agencies	agency	NOUN
ertr-345	214	19	:	:	PUNCT
ertr-345	214	20	comparing	compare	VERB
ertr-345	214	21	china	china	PROPN
ertr-345	214	22	and	and	CCONJ
ertr-345	214	23	the	the	DET
ertr-345	214	24	united	united	PROPN
ertr-345	214	25	states	states	PROPN
ertr-345	214	26	.	.	PUNCT
ertr-345	215	1	international	international	ADJ
ertr-345	215	2	journal	journal	NOUN
ertr-345	215	3	of	of	ADP
ertr-345	215	4	strategic	strategic	ADJ
ertr-345	215	5	communication	communication	NOUN
ertr-345	215	6	,	,	PUNCT
ertr-345	215	7	12(2	12(2	NUM
ertr-345	215	8	)	)	PUNCT
ertr-345	215	9	,	,	PUNCT
ertr-345	215	10	160	160	NUM
ertr-345	215	11	-	-	SYM
ertr-345	215	12	179	179	NUM
ertr-345	215	13	.	.	PUNCT
ertr-345	216	1	vaismoradi	vaismoradi	PROPN
ertr-345	216	2	,	,	PUNCT
ertr-345	216	3	m.	m.	NOUN
ertr-345	216	4	(	(	PUNCT
ertr-345	216	5	2013	2013	NUM
ertr-345	216	6	)	)	PUNCT
ertr-345	216	7	.	.	PUNCT
ertr-345	217	1	content	content	NOUN
ertr-345	217	2	analysis	analysis	NOUN
ertr-345	217	3	and	and	CCONJ
ertr-345	217	4	thematic	thematic	ADJ
ertr-345	217	5	analysis	analysis	NOUN
ertr-345	217	6	:	:	PUNCT
ertr-345	217	7	implications	implication	NOUN
ertr-345	217	8	for	for	ADP
ertr-345	217	9	conducting	conduct	VERB
ertr-345	217	10	a	a	DET
ertr-345	217	11	qualitative	qualitative	ADJ
ertr-345	217	12	descriptive	descriptive	ADJ
ertr-345	217	13	study	study	NOUN
ertr-345	217	14	.	.	PUNCT
ertr-345	218	1	nursing	nursing	NOUN
ertr-345	218	2	and	and	CCONJ
ertr-345	218	3	health	health	NOUN
ertr-345	218	4	sciences	science	NOUN
ertr-345	218	5	,	,	PUNCT
ertr-345	218	6	15	15	NUM
ertr-345	218	7	,	,	PUNCT
ertr-345	218	8	398	398	NUM
ertr-345	218	9	-	-	SYM
ertr-345	218	10	405	405	NUM
ertr-345	218	11	.	.	PUNCT
ertr-345	219	1	vlachos	vlachos	PROPN
ertr-345	219	2	,	,	PUNCT
ertr-345	219	3	i.	i.	PROPN
ertr-345	219	4	,	,	PUNCT
ertr-345	219	5	&	&	CCONJ
ertr-345	219	6	li	li	PROPN
ertr-345	219	7	,	,	PUNCT
ertr-345	219	8	z.	z.	PROPN
ertr-345	219	9	(	(	PUNCT
ertr-345	219	10	2014	2014	NUM
ertr-345	219	11	)	)	PUNCT
ertr-345	219	12	.	.	PUNCT
ertr-345	220	1	drivers	driver	NOUN
ertr-345	220	2	of	of	ADP
ertr-345	220	3	airline	airline	NOUN
ertr-345	220	4	loyalty	loyalty	NOUN
ertr-345	220	5	:	:	PUNCT
ertr-345	220	6	evidence	evidence	NOUN
ertr-345	220	7	from	from	ADP
ertr-345	220	8	the	the	DET
ertr-345	220	9	business	business	NOUN
ertr-345	220	10	travellers	traveller	NOUN
ertr-345	220	11	in	in	ADP
ertr-345	220	12	china	china	PROPN
ertr-345	220	13	.	.	PUNCT
ertr-345	221	1	transportation	transportation	NOUN
ertr-345	221	2	research	research	NOUN
ertr-345	221	3	part	part	NOUN
ertr-345	221	4	e	e	NOUN
ertr-345	221	5	,	,	PUNCT
ertr-345	221	6	71	71	NUM
ertr-345	221	7	,	,	PUNCT
ertr-345	221	8	1	1	NUM
ertr-345	221	9	-	-	SYM
ertr-345	221	10	17	17	NUM
ertr-345	221	11	.	.	PUNCT
ertr-345	222	1	zins	zin	NOUN
ertr-345	222	2	,	,	PUNCT
ertr-345	222	3	a.h	a.h	PROPN
ertr-345	222	4	.	.	PROPN
ertr-345	222	5	(	(	PUNCT
ertr-345	222	6	2001	2001	NUM
ertr-345	222	7	)	)	PUNCT
ertr-345	222	8	.	.	PUNCT
ertr-345	223	1	relative	relative	ADJ
ertr-345	223	2	attitudes	attitude	NOUN
ertr-345	223	3	and	and	CCONJ
ertr-345	223	4	commitment	commitment	NOUN
ertr-345	223	5	in	in	ADP
ertr-345	223	6	customer	customer	NOUN
ertr-345	223	7	loyalty	loyalty	NOUN
ertr-345	223	8	models	model	NOUN
ertr-345	223	9	:	:	PUNCT
ertr-345	223	10	some	some	DET
ertr-345	223	11	experiences	experience	NOUN
ertr-345	223	12	in	in	ADP
ertr-345	223	13	the	the	DET
ertr-345	223	14	commercial	commercial	ADJ
ertr-345	223	15	airline	airline	NOUN
ertr-345	223	16	industry	industry	NOUN
ertr-345	223	17	.	.	PUNCT
ertr-345	224	1	international	international	ADJ
ertr-345	224	2	journal	journal	PROPN
ertr-345	224	3	of	of	ADP
ertr-345	224	4	service	service	NOUN
ertr-345	224	5	industry	industry	NOUN
ertr-345	224	6	management	management	NOUN
ertr-345	224	7	,	,	PUNCT
ertr-345	224	8	12(3	12(3	NUM
ertr-345	224	9	)	)	PUNCT
ertr-345	224	10	,	,	PUNCT
ertr-345	224	11	269	269	NUM
ertr-345	224	12	-	-	SYM
ertr-345	224	13	294	294	NUM
ertr-345	224	14	.	.	PUNCT
ertr-345	225	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-345	225	2	http://prdefinition.prsa.org/	http://prdefinition.prsa.org/	PROPN
ertr-345	225	3	http://www.icommercecentral.com/open-access/customers-perception-of-public-relation-in-ecommerce-and-its-impact-on-eloyalty-with-brand-image-and-switching-cost.php?aid=83297	http://www.icommercecentral.com/open-access/customers-perception-of-public-relation-in-ecommerce-and-its-impact-on-eloyalty-with-brand-image-and-switching-cost.php?aid=83297	PROPN
ertr-345	226	1	http://www.icommercecentral.com/open-access/customers-perception-of-public-relation-in-ecommerce-and-its-impact-on-eloyalty-with-brand-image-and-switching-cost.php?aid=83297	http://www.icommercecentral.com/open-access/customers-perception-of-public-relation-in-ecommerce-and-its-impact-on-eloyalty-with-brand-image-and-switching-cost.php?aid=83297	INTJ
ertr-345	227	1	http://www.icommercecentral.com/archivejibc/currentissue-internet-banking-and-commerce.php	http://www.icommercecentral.com/archivejibc/currentissue-internet-banking-and-commerce.php	PROPN
ertr-345	227	2	http://www.icommercecentral.com/archivejibc/currentissue-internet-banking-and-commerce.php	http://www.icommercecentral.com/archivejibc/currentissue-internet-banking-and-commerce.php	INTJ