id	sid	tid	token	lemma	pos
ertr-433	1	1	e	e	X
ertr-433	1	2	-	-	NOUN
ertr-433	1	3	review	review	NOUN
ertr-433	1	4	of	of	ADP
ertr-433	1	5	tourism	tourism	NOUN
ertr-433	1	6	research	research	NOUN
ertr-433	1	7	(	(	PUNCT
ertr-433	1	8	ertr	ertr	NOUN
ertr-433	1	9	)	)	PUNCT
ertr-433	1	10	,	,	PUNCT
ertr-433	1	11	vol	vol	NOUN
ertr-433	1	12	.	.	PROPN
ertr-433	1	13	16	16	NUM
ertr-433	1	14	,	,	PUNCT
ertr-433	1	15	no	no	INTJ
ertr-433	1	16	.	.	NOUN
ertr-433	1	17	6	6	NUM
ertr-433	1	18	,	,	PUNCT
ertr-433	1	19	2019	2019	NUM
ertr-433	1	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	1	21	519	519	NUM
ertr-433	1	22	aswin	aswin	ADJ
ertr-433	1	23	sangpikul	sangpikul	ADJ
ertr-433	1	24	dhurakij	dhurakij	PROPN
ertr-433	1	25	pundit	pundit	PROPN
ertr-433	1	26	university	university	PROPN
ertr-433	1	27	the	the	DET
ertr-433	1	28	analysis	analysis	NOUN
ertr-433	1	29	of	of	ADP
ertr-433	1	30	customers	customer	NOUN
ertr-433	1	31	’	'	PUNCT
ertr-433	1	32	e	e	NOUN
ertr-433	1	33	-	-	NOUN
ertr-433	1	34	complaints	complaint	NOUN
ertr-433	1	35	and	and	CCONJ
ertr-433	1	36	service	service	NOUN
ertr-433	1	37	quality	quality	NOUN
ertr-433	1	38	at	at	ADP
ertr-433	1	39	spa	spa	NOUN
ertr-433	1	40	services	service	NOUN
ertr-433	1	41	in	in	ADP
ertr-433	1	42	thailand	thailand	PROPN
ertr-433	1	43	many	many	ADJ
ertr-433	1	44	past	past	ADJ
ertr-433	1	45	studies	study	NOUN
ertr-433	1	46	have	have	AUX
ertr-433	1	47	explored	explore	VERB
ertr-433	1	48	customers	customer	NOUN
ertr-433	1	49	’	'	PUNCT
ertr-433	1	50	e	e	NOUN
ertr-433	1	51	-	-	NOUN
ertr-433	1	52	complaints	complaint	NOUN
ertr-433	1	53	in	in	ADP
ertr-433	1	54	hospitality	hospitality	NOUN
ertr-433	1	55	businesses	business	NOUN
ertr-433	1	56	such	such	ADJ
ertr-433	1	57	as	as	ADP
ertr-433	1	58	hotels	hotel	NOUN
ertr-433	1	59	and	and	CCONJ
ertr-433	1	60	restaurants	restaurant	NOUN
ertr-433	1	61	.	.	PUNCT
ertr-433	2	1	however	however	ADV
ertr-433	2	2	,	,	PUNCT
ertr-433	2	3	there	there	PRON
ertr-433	2	4	has	have	AUX
ertr-433	2	5	been	be	AUX
ertr-433	2	6	a	a	DET
ertr-433	2	7	limited	limited	ADJ
ertr-433	2	8	examination	examination	NOUN
ertr-433	2	9	of	of	ADP
ertr-433	2	10	these	these	DET
ertr-433	2	11	issues	issue	NOUN
ertr-433	2	12	in	in	ADP
ertr-433	2	13	wellness	wellness	NOUN
ertr-433	2	14	tourism	tourism	NOUN
ertr-433	2	15	,	,	PUNCT
ertr-433	2	16	particularly	particularly	ADV
ertr-433	2	17	in	in	ADP
ertr-433	2	18	the	the	DET
ertr-433	2	19	spa	spa	NOUN
ertr-433	2	20	business	business	NOUN
ertr-433	2	21	.	.	PUNCT
ertr-433	3	1	this	this	DET
ertr-433	3	2	study	study	NOUN
ertr-433	3	3	aims	aim	VERB
ertr-433	3	4	to	to	PART
ertr-433	3	5	examine	examine	VERB
ertr-433	3	6	customers	customer	NOUN
ertr-433	3	7	’	'	PUNCT
ertr-433	3	8	e	e	NOUN
ertr-433	3	9	-	-	NOUN
ertr-433	3	10	complaints	complaint	NOUN
ertr-433	3	11	at	at	ADP
ertr-433	3	12	day	day	NOUN
ertr-433	3	13	spas	spa	NOUN
ertr-433	3	14	in	in	ADP
ertr-433	3	15	thailand	thailand	PROPN
ertr-433	3	16	's	's	PART
ertr-433	3	17	major	major	ADJ
ertr-433	3	18	tourism	tourism	NOUN
ertr-433	3	19	cities	city	NOUN
ertr-433	3	20	and	and	CCONJ
ertr-433	3	21	to	to	PART
ertr-433	3	22	analyze	analyze	VERB
ertr-433	3	23	them	they	PRON
ertr-433	3	24	in	in	ADP
ertr-433	3	25	relation	relation	NOUN
ertr-433	3	26	to	to	PART
ertr-433	3	27	service	service	VERB
ertr-433	3	28	quality	quality	NOUN
ertr-433	3	29	dimensions	dimension	NOUN
ertr-433	3	30	.	.	PUNCT
ertr-433	4	1	content	content	NOUN
ertr-433	4	2	analysis	analysis	NOUN
ertr-433	4	3	and	and	CCONJ
ertr-433	4	4	descriptive	descriptive	ADJ
ertr-433	4	5	statistics	statistic	NOUN
ertr-433	4	6	were	be	AUX
ertr-433	4	7	employed	employ	VERB
ertr-433	4	8	to	to	PART
ertr-433	4	9	analyze	analyze	VERB
ertr-433	4	10	the	the	DET
ertr-433	4	11	data	datum	NOUN
ertr-433	4	12	collected	collect	VERB
ertr-433	4	13	from	from	ADP
ertr-433	4	14	tripadvisor	tripadvisor	NOUN
ertr-433	4	15	.	.	PUNCT
ertr-433	5	1	the	the	DET
ertr-433	5	2	findings	finding	NOUN
ertr-433	5	3	indicate	indicate	VERB
ertr-433	5	4	that	that	SCONJ
ertr-433	5	5	major	major	ADJ
ertr-433	5	6	e	e	NOUN
ertr-433	5	7	-	-	NOUN
ertr-433	5	8	complaints	complaint	NOUN
ertr-433	5	9	are	be	AUX
ertr-433	5	10	related	relate	VERB
ertr-433	5	11	to	to	ADP
ertr-433	5	12	the	the	DET
ertr-433	5	13	poor	poor	ADJ
ertr-433	5	14	skills	skill	NOUN
ertr-433	5	15	of	of	ADP
ertr-433	5	16	spa	spa	NOUN
ertr-433	5	17	therapists	therapist	NOUN
ertr-433	5	18	,	,	PUNCT
ertr-433	5	19	poor	poor	ADJ
ertr-433	5	20	services	service	NOUN
ertr-433	5	21	,	,	PUNCT
ertr-433	5	22	and	and	CCONJ
ertr-433	5	23	non	non	NOUN
ertr-433	5	24	-	-	NOUN
ertr-433	5	25	recommendations	recommendation	NOUN
ertr-433	5	26	for	for	ADP
ertr-433	5	27	using	use	VERB
ertr-433	5	28	spa	spa	NOUN
ertr-433	5	29	services	service	NOUN
ertr-433	5	30	.	.	PUNCT
ertr-433	6	1	through	through	ADP
ertr-433	6	2	the	the	DET
ertr-433	6	3	analysis	analysis	NOUN
ertr-433	6	4	of	of	ADP
ertr-433	6	5	service	service	NOUN
ertr-433	6	6	quality	quality	NOUN
ertr-433	6	7	dimensions	dimension	NOUN
ertr-433	6	8	,	,	PUNCT
ertr-433	6	9	major	major	ADJ
ertr-433	6	10	e	e	NOUN
ertr-433	6	11	-	-	NOUN
ertr-433	6	12	complaints	complaint	NOUN
ertr-433	6	13	were	be	AUX
ertr-433	6	14	found	find	VERB
ertr-433	6	15	to	to	PART
ertr-433	6	16	be	be	AUX
ertr-433	6	17	associated	associate	VERB
ertr-433	6	18	with	with	ADP
ertr-433	6	19	reliability	reliability	NOUN
ertr-433	6	20	,	,	PUNCT
ertr-433	6	21	assurance	assurance	NOUN
ertr-433	6	22	,	,	PUNCT
ertr-433	6	23	and	and	CCONJ
ertr-433	6	24	responsiveness	responsiveness	NOUN
ertr-433	6	25	.	.	PUNCT
ertr-433	7	1	the	the	DET
ertr-433	7	2	study	study	NOUN
ertr-433	7	3	adds	add	VERB
ertr-433	7	4	to	to	ADP
ertr-433	7	5	the	the	DET
ertr-433	7	6	understanding	understanding	NOUN
ertr-433	7	7	of	of	ADP
ertr-433	7	8	spa	spa	NOUN
ertr-433	7	9	complaints	complaint	NOUN
ertr-433	7	10	and	and	CCONJ
ertr-433	7	11	their	their	PRON
ertr-433	7	12	constructs	construct	NOUN
ertr-433	7	13	as	as	ADV
ertr-433	7	14	well	well	ADV
ertr-433	7	15	as	as	ADP
ertr-433	7	16	providing	provide	VERB
ertr-433	7	17	new	new	ADJ
ertr-433	7	18	insights	insight	NOUN
ertr-433	7	19	into	into	ADP
ertr-433	7	20	their	their	PRON
ertr-433	7	21	relationships	relationship	NOUN
ertr-433	7	22	with	with	ADP
ertr-433	7	23	the	the	DET
ertr-433	7	24	service	service	NOUN
ertr-433	7	25	quality	quality	NOUN
ertr-433	7	26	dimensions	dimension	NOUN
ertr-433	7	27	.	.	PUNCT
ertr-433	8	1	suggestions	suggestion	NOUN
ertr-433	8	2	for	for	ADP
ertr-433	8	3	spa	spa	NOUN
ertr-433	8	4	businesses	business	NOUN
ertr-433	8	5	are	be	AUX
ertr-433	8	6	provided	provide	VERB
ertr-433	8	7	in	in	ADP
ertr-433	8	8	order	order	NOUN
ertr-433	8	9	to	to	PART
ertr-433	8	10	improve	improve	VERB
ertr-433	8	11	spa	spa	NOUN
ertr-433	8	12	service	service	NOUN
ertr-433	8	13	quality	quality	NOUN
ertr-433	8	14	.	.	PUNCT
ertr-433	9	1	keywords	keyword	NOUN
ertr-433	9	2	:	:	PUNCT
ertr-433	9	3	online	online	ADJ
ertr-433	9	4	reviews	review	NOUN
ertr-433	9	5	,	,	PUNCT
ertr-433	9	6	e	e	NOUN
ertr-433	9	7	-	-	NOUN
ertr-433	9	8	complaints	complaint	NOUN
ertr-433	9	9	,	,	PUNCT
ertr-433	9	10	day	day	NOUN
ertr-433	9	11	spas	spa	NOUN
ertr-433	9	12	,	,	PUNCT
ertr-433	9	13	tripadvisor	tripadvisor	PROPN
ertr-433	9	14	,	,	PUNCT
ertr-433	9	15	thailand	thailand	PROPN
ertr-433	9	16	aswin	aswin	PROPN
ertr-433	9	17	sangpikul	sangpikul	PROPN
ertr-433	9	18	faculty	faculty	NOUN
ertr-433	9	19	of	of	ADP
ertr-433	9	20	tourism	tourism	NOUN
ertr-433	9	21	and	and	CCONJ
ertr-433	9	22	hospitality	hospitality	NOUN
ertr-433	9	23	dhurakij	dhurakij	PROPN
ertr-433	9	24	pundit	pundit	PROPN
ertr-433	9	25	university	university	PROPN
ertr-433	9	26	bangkok	bangkok	PROPN
ertr-433	9	27	,	,	PUNCT
ertr-433	9	28	thailand	thailand	PROPN
ertr-433	9	29	phone	phone	NOUN
ertr-433	9	30	:	:	PUNCT
ertr-433	10	1	[	[	X
ertr-433	10	2	66	66	NUM
ertr-433	10	3	]	]	SYM
ertr-433	10	4	2	2	NUM
ertr-433	10	5	9547300	9547300	NUM
ertr-433	10	6	email	email	NOUN
ertr-433	10	7	:	:	PUNCT
ertr-433	10	8	aswin.sal@dpu.ac.th	aswin.sal@dpu.ac.th	ADP
ertr-433	10	9	aswin	aswin	ADJ
ertr-433	10	10	sangpikul	sangpikul	NOUN
ertr-433	10	11	is	be	AUX
ertr-433	10	12	an	an	DET
ertr-433	10	13	associate	associate	ADJ
ertr-433	10	14	professor	professor	NOUN
ertr-433	10	15	of	of	ADP
ertr-433	10	16	tourism	tourism	NOUN
ertr-433	10	17	and	and	CCONJ
ertr-433	10	18	hotel	hotel	NOUN
ertr-433	10	19	studies	study	NOUN
ertr-433	10	20	,	,	PUNCT
ertr-433	10	21	faculty	faculty	NOUN
ertr-433	10	22	of	of	ADP
ertr-433	10	23	tourism	tourism	NOUN
ertr-433	10	24	and	and	CCONJ
ertr-433	10	25	hospitality	hospitality	NOUN
ertr-433	10	26	,	,	PUNCT
ertr-433	10	27	dhurakij	dhurakij	PROPN
ertr-433	10	28	pundit	pundit	PROPN
ertr-433	10	29	university	university	PROPN
ertr-433	10	30	,	,	PUNCT
ertr-433	10	31	thailand	thailand	PROPN
ertr-433	10	32	.	.	PUNCT
ertr-433	11	1	currently	currently	ADV
ertr-433	11	2	,	,	PUNCT
ertr-433	11	3	he	he	PRON
ertr-433	11	4	is	be	AUX
ertr-433	11	5	a	a	DET
ertr-433	11	6	director	director	NOUN
ertr-433	11	7	of	of	ADP
ertr-433	11	8	the	the	DET
ertr-433	11	9	graduate	graduate	NOUN
ertr-433	11	10	program	program	NOUN
ertr-433	11	11	in	in	ADP
ertr-433	11	12	tourism	tourism	NOUN
ertr-433	11	13	management	management	NOUN
ertr-433	11	14	.	.	PUNCT
ertr-433	12	1	his	his	PRON
ertr-433	12	2	research	research	NOUN
ertr-433	12	3	interest	interest	NOUN
ertr-433	12	4	includes	include	VERB
ertr-433	12	5	tourism	tourism	NOUN
ertr-433	12	6	,	,	PUNCT
ertr-433	12	7	hotel	hotel	NOUN
ertr-433	12	8	studies	study	NOUN
ertr-433	12	9	,	,	PUNCT
ertr-433	12	10	and	and	CCONJ
ertr-433	12	11	wellness	wellness	NOUN
ertr-433	12	12	tourism	tourism	NOUN
ertr-433	12	13	.	.	PUNCT
ertr-433	13	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	VERB
ertr-433	13	2	mailto:aswin.sal@dpu.ac.th	mailto:aswin.sal@dpu.ac.th	X
ertr-433	14	1	e	e	X
ertr-433	14	2	-	-	NOUN
ertr-433	14	3	review	review	NOUN
ertr-433	14	4	of	of	ADP
ertr-433	14	5	tourism	tourism	NOUN
ertr-433	14	6	research	research	NOUN
ertr-433	14	7	(	(	PUNCT
ertr-433	14	8	ertr	ertr	NOUN
ertr-433	14	9	)	)	PUNCT
ertr-433	14	10	,	,	PUNCT
ertr-433	14	11	vol	vol	NOUN
ertr-433	14	12	.	.	PROPN
ertr-433	14	13	16	16	NUM
ertr-433	14	14	,	,	PUNCT
ertr-433	14	15	no	no	INTJ
ertr-433	14	16	.	.	NOUN
ertr-433	14	17	6	6	NUM
ertr-433	14	18	,	,	PUNCT
ertr-433	14	19	2019	2019	NUM
ertr-433	14	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	14	21	520	520	NUM
ertr-433	14	22	introduction	introduction	NOUN
ertr-433	14	23	the	the	DET
ertr-433	14	24	spa	spa	NOUN
ertr-433	14	25	business	business	NOUN
ertr-433	14	26	has	have	AUX
ertr-433	14	27	been	be	AUX
ertr-433	14	28	gaining	gain	VERB
ertr-433	14	29	in	in	ADP
ertr-433	14	30	popularity	popularity	NOUN
ertr-433	14	31	over	over	ADP
ertr-433	14	32	recent	recent	ADJ
ertr-433	14	33	decades	decade	NOUN
ertr-433	14	34	(	(	PUNCT
ertr-433	14	35	han	han	PROPN
ertr-433	14	36	,	,	PUNCT
ertr-433	14	37	kiatkawsin	kiatkawsin	PROPN
ertr-433	14	38	,	,	PUNCT
ertr-433	14	39	kim	kim	PROPN
ertr-433	14	40	&	&	CCONJ
ertr-433	14	41	lee	lee	PROPN
ertr-433	14	42	,	,	PUNCT
ertr-433	14	43	2017	2017	NUM
ertr-433	14	44	)	)	PUNCT
ertr-433	14	45	due	due	ADP
ertr-433	14	46	to	to	ADP
ertr-433	14	47	the	the	DET
ertr-433	14	48	increasing	increase	VERB
ertr-433	14	49	demand	demand	NOUN
ertr-433	14	50	of	of	ADP
ertr-433	14	51	consumers	consumer	NOUN
ertr-433	14	52	to	to	PART
ertr-433	14	53	enjoy	enjoy	VERB
ertr-433	14	54	a	a	DET
ertr-433	14	55	better	well	ADJ
ertr-433	14	56	quality	quality	NOUN
ertr-433	14	57	of	of	ADP
ertr-433	14	58	life	life	NOUN
ertr-433	14	59	and	and	CCONJ
ertr-433	14	60	well	well	ADV
ertr-433	14	61	-	-	PUNCT
ertr-433	14	62	being	be	AUX
ertr-433	14	63	(	(	PUNCT
ertr-433	14	64	quintela	quintela	PROPN
ertr-433	14	65	,	,	PUNCT
ertr-433	14	66	costa	costa	PROPN
ertr-433	14	67	&	&	CCONJ
ertr-433	14	68	correia	correia	PROPN
ertr-433	14	69	,	,	PUNCT
ertr-433	14	70	2016	2016	NUM
ertr-433	14	71	)	)	PUNCT
ertr-433	14	72	.	.	PUNCT
ertr-433	15	1	the	the	DET
ertr-433	15	2	spa	spa	NOUN
ertr-433	15	3	business	business	NOUN
ertr-433	15	4	offers	offer	VERB
ertr-433	15	5	specific	specific	ADJ
ertr-433	15	6	water	water	NOUN
ertr-433	15	7	-	-	PUNCT
ertr-433	15	8	based	base	VERB
ertr-433	15	9	facilities	facility	NOUN
ertr-433	15	10	,	,	PUNCT
ertr-433	15	11	which	which	PRON
ertr-433	15	12	may	may	AUX
ertr-433	15	13	include	include	VERB
ertr-433	15	14	health	health	NOUN
ertr-433	15	15	,	,	PUNCT
ertr-433	15	16	relaxation	relaxation	NOUN
ertr-433	15	17	,	,	PUNCT
ertr-433	15	18	and	and	CCONJ
ertr-433	15	19	beauty	beauty	NOUN
ertr-433	15	20	services	service	NOUN
ertr-433	15	21	(	(	PUNCT
ertr-433	15	22	hashemi	hashemi	PROPN
ertr-433	15	23	,	,	PUNCT
ertr-433	15	24	jusoh	jusoh	PROPN
ertr-433	15	25	,	,	PUNCT
ertr-433	15	26	kiumarsi	kiumarsi	PROPN
ertr-433	15	27	,	,	PUNCT
ertr-433	15	28	&	&	CCONJ
ertr-433	15	29	mohammadi	mohammadi	NOUN
ertr-433	15	30	,	,	PUNCT
ertr-433	15	31	2015	2015	NUM
ertr-433	15	32	)	)	PUNCT
ertr-433	15	33	.	.	PUNCT
ertr-433	16	1	in	in	ADP
ertr-433	16	2	thailand	thailand	PROPN
ertr-433	16	3	,	,	PUNCT
ertr-433	16	4	the	the	DET
ertr-433	16	5	spa	spa	NOUN
ertr-433	16	6	market	market	NOUN
ertr-433	16	7	has	have	AUX
ertr-433	16	8	grown	grow	VERB
ertr-433	16	9	rapidly	rapidly	ADV
ertr-433	16	10	owing	owe	VERB
ertr-433	16	11	to	to	ADP
ertr-433	16	12	the	the	DET
ertr-433	16	13	increasing	increase	VERB
ertr-433	16	14	health	health	NOUN
ertr-433	16	15	-	-	PUNCT
ertr-433	16	16	consciousness	consciousness	NOUN
ertr-433	16	17	of	of	ADP
ertr-433	16	18	thai	thai	PROPN
ertr-433	16	19	and	and	CCONJ
ertr-433	16	20	international	international	ADJ
ertr-433	16	21	consumers	consumer	NOUN
ertr-433	16	22	(	(	PUNCT
ertr-433	16	23	kiatkawsin	kiatkawsin	PROPN
ertr-433	16	24	&	&	CCONJ
ertr-433	16	25	han	han	PROPN
ertr-433	16	26	,	,	PUNCT
ertr-433	16	27	2017	2017	NUM
ertr-433	16	28	)	)	PUNCT
ertr-433	16	29	,	,	PUNCT
ertr-433	16	30	the	the	DET
ertr-433	16	31	expansion	expansion	NOUN
ertr-433	16	32	of	of	ADP
ertr-433	16	33	the	the	DET
ertr-433	16	34	spa	spa	NOUN
ertr-433	16	35	businesses	business	NOUN
ertr-433	16	36	,	,	PUNCT
ertr-433	16	37	the	the	DET
ertr-433	16	38	popularity	popularity	NOUN
ertr-433	16	39	of	of	ADP
ertr-433	16	40	spa	spa	NOUN
ertr-433	16	41	services	service	NOUN
ertr-433	16	42	,	,	PUNCT
ertr-433	16	43	the	the	DET
ertr-433	16	44	welcoming	welcoming	ADJ
ertr-433	16	45	hospitality	hospitality	NOUN
ertr-433	16	46	,	,	PUNCT
ertr-433	16	47	and	and	CCONJ
ertr-433	16	48	the	the	DET
ertr-433	16	49	inexpensive	inexpensive	ADJ
ertr-433	16	50	cost	cost	NOUN
ertr-433	16	51	(	(	PUNCT
ertr-433	16	52	ministry	ministry	NOUN
ertr-433	16	53	of	of	ADP
ertr-433	16	54	public	public	ADJ
ertr-433	16	55	health	health	NOUN
ertr-433	16	56	,	,	PUNCT
ertr-433	16	57	2014	2014	NUM
ertr-433	16	58	)	)	PUNCT
ertr-433	16	59	.	.	PUNCT
ertr-433	17	1	this	this	DET
ertr-433	17	2	phenomenon	phenomenon	NOUN
ertr-433	17	3	consequently	consequently	ADV
ertr-433	17	4	makes	make	VERB
ertr-433	17	5	thailand	thailand	PROPN
ertr-433	17	6	one	one	NUM
ertr-433	17	7	of	of	ADP
ertr-433	17	8	the	the	DET
ertr-433	17	9	largest	large	ADJ
ertr-433	17	10	spa	spa	NOUN
ertr-433	17	11	destinations	destination	NOUN
ertr-433	17	12	in	in	ADP
ertr-433	17	13	the	the	DET
ertr-433	17	14	asia	asia	PROPN
ertr-433	17	15	pacific	pacific	PROPN
ertr-433	17	16	region	region	PROPN
ertr-433	17	17	(	(	PUNCT
ertr-433	17	18	kiatkawsin	kiatkawsin	PROPN
ertr-433	17	19	&	&	CCONJ
ertr-433	17	20	han	han	PROPN
ertr-433	17	21	,	,	PUNCT
ertr-433	17	22	2017	2017	NUM
ertr-433	17	23	)	)	PUNCT
ertr-433	17	24	.	.	PUNCT
ertr-433	18	1	in	in	ADP
ertr-433	18	2	particular	particular	ADJ
ertr-433	18	3	,	,	PUNCT
ertr-433	18	4	the	the	DET
ertr-433	18	5	spa	spa	NOUN
ertr-433	18	6	business	business	NOUN
ertr-433	18	7	is	be	AUX
ertr-433	18	8	directly	directly	ADV
ertr-433	18	9	associated	associate	VERB
ertr-433	18	10	with	with	ADP
ertr-433	18	11	wellness	wellness	NOUN
ertr-433	18	12	tourism	tourism	NOUN
ertr-433	18	13	in	in	ADP
ertr-433	18	14	that	that	PRON
ertr-433	18	15	tourists	tourist	NOUN
ertr-433	18	16	spend	spend	VERB
ertr-433	18	17	some	some	PRON
ertr-433	18	18	of	of	ADP
ertr-433	18	19	their	their	PRON
ertr-433	18	20	free	free	ADJ
ertr-433	18	21	time	time	NOUN
ertr-433	18	22	receiving	receive	VERB
ertr-433	18	23	services	service	NOUN
ertr-433	18	24	that	that	PRON
ertr-433	18	25	enhance	enhance	VERB
ertr-433	18	26	their	their	PRON
ertr-433	18	27	physical	physical	ADJ
ertr-433	18	28	and	and	CCONJ
ertr-433	18	29	mental	mental	ADJ
ertr-433	18	30	well	well	ADV
ertr-433	18	31	-	-	PUNCT
ertr-433	18	32	being	being	NOUN
ertr-433	18	33	.	.	PUNCT
ertr-433	19	1	when	when	SCONJ
ertr-433	19	2	tourists	tourist	NOUN
ertr-433	19	3	visit	visit	VERB
ertr-433	19	4	a	a	DET
ertr-433	19	5	destination	destination	NOUN
ertr-433	19	6	,	,	PUNCT
ertr-433	19	7	they	they	PRON
ertr-433	19	8	may	may	AUX
ertr-433	19	9	seek	seek	VERB
ertr-433	19	10	leisure	leisure	NOUN
ertr-433	19	11	activities	activity	NOUN
ertr-433	19	12	that	that	PRON
ertr-433	19	13	affect	affect	VERB
ertr-433	19	14	their	their	PRON
ertr-433	19	15	health	health	NOUN
ertr-433	19	16	and	and	CCONJ
ertr-433	19	17	well	well	ADV
ertr-433	19	18	-	-	PUNCT
ertr-433	19	19	being	be	AUX
ertr-433	19	20	through	through	ADP
ertr-433	19	21	physical	physical	ADJ
ertr-433	19	22	,	,	PUNCT
ertr-433	19	23	psychological	psychological	ADJ
ertr-433	19	24	,	,	PUNCT
ertr-433	19	25	or	or	CCONJ
ertr-433	19	26	mental	mental	ADJ
ertr-433	19	27	activities	activity	NOUN
ertr-433	19	28	offered	offer	VERB
ertr-433	19	29	by	by	ADP
ertr-433	19	30	spa	spa	NOUN
ertr-433	19	31	service	service	NOUN
ertr-433	19	32	providers	provider	NOUN
ertr-433	19	33	(	(	PUNCT
ertr-433	19	34	dimon	dimon	PROPN
ertr-433	19	35	,	,	PUNCT
ertr-433	19	36	2013	2013	NUM
ertr-433	19	37	:	:	PUNCT
ertr-433	19	38	lo	lo	PROPN
ertr-433	19	39	,	,	PUNCT
ertr-433	19	40	wu	wu	PROPN
ertr-433	19	41	,	,	PUNCT
ertr-433	19	42	&	&	CCONJ
ertr-433	19	43	tsai	tsai	PROPN
ertr-433	19	44	,	,	PUNCT
ertr-433	19	45	2015	2015	NUM
ertr-433	19	46	)	)	PUNCT
ertr-433	19	47	.	.	PUNCT
ertr-433	20	1	in	in	ADP
ertr-433	20	2	order	order	NOUN
ertr-433	20	3	words	word	NOUN
ertr-433	20	4	,	,	PUNCT
ertr-433	20	5	tourists	tourist	NOUN
ertr-433	20	6	go	go	VERB
ertr-433	20	7	to	to	ADP
ertr-433	20	8	spas	spa	NOUN
ertr-433	20	9	to	to	PART
ertr-433	20	10	pursue	pursue	VERB
ertr-433	20	11	their	their	PRON
ertr-433	20	12	wellness	wellness	NOUN
ertr-433	20	13	,	,	PUNCT
ertr-433	20	14	which	which	PRON
ertr-433	20	15	is	be	AUX
ertr-433	20	16	a	a	DET
ertr-433	20	17	multidimensional	multidimensional	ADJ
ertr-433	20	18	state	state	NOUN
ertr-433	20	19	,	,	PUNCT
ertr-433	20	20	and	and	CCONJ
ertr-433	20	21	a	a	DET
ertr-433	20	22	sense	sense	NOUN
ertr-433	20	23	of	of	ADP
ertr-433	20	24	well	well	ADV
ertr-433	20	25	-	-	PUNCT
ertr-433	20	26	being	be	AUX
ertr-433	20	27	through	through	ADP
ertr-433	20	28	a	a	DET
ertr-433	20	29	wide	wide	ADJ
ertr-433	20	30	range	range	NOUN
ertr-433	20	31	of	of	ADP
ertr-433	20	32	spa	spa	NOUN
ertr-433	20	33	services	service	NOUN
ertr-433	20	34	(	(	PUNCT
ertr-433	20	35	corbin	corbin	PROPN
ertr-433	20	36	&	&	CCONJ
ertr-433	20	37	pangrazi	pangrazi	PROPN
ertr-433	20	38	,	,	PUNCT
ertr-433	20	39	2001	2001	NUM
ertr-433	20	40	)	)	PUNCT
ertr-433	20	41	.	.	PUNCT
ertr-433	21	1	today	today	NOUN
ertr-433	21	2	,	,	PUNCT
ertr-433	21	3	the	the	DET
ertr-433	21	4	spa	spa	NOUN
ertr-433	21	5	business	business	NOUN
ertr-433	21	6	is	be	AUX
ertr-433	21	7	a	a	DET
ertr-433	21	8	significant	significant	ADJ
ertr-433	21	9	tourism	tourism	NOUN
ertr-433	21	10	product	product	NOUN
ertr-433	21	11	currently	currently	ADV
ertr-433	21	12	promoted	promote	VERB
ertr-433	21	13	by	by	ADP
ertr-433	21	14	the	the	DET
ertr-433	21	15	thai	thai	ADJ
ertr-433	21	16	government	government	NOUN
ertr-433	21	17	to	to	PART
ertr-433	21	18	stimulate	stimulate	VERB
ertr-433	21	19	economic	economic	ADJ
ertr-433	21	20	growth	growth	NOUN
ertr-433	21	21	(	(	PUNCT
ertr-433	21	22	klaysung	klaysung	PROPN
ertr-433	21	23	,	,	PUNCT
ertr-433	21	24	2016	2016	NUM
ertr-433	21	25	;	;	PUNCT
ertr-433	21	26	ministry	ministry	NOUN
ertr-433	21	27	of	of	ADP
ertr-433	21	28	public	public	PROPN
ertr-433	21	29	health	health	NOUN
ertr-433	21	30	,	,	PUNCT
ertr-433	21	31	2014	2014	NUM
ertr-433	21	32	)	)	PUNCT
ertr-433	21	33	.	.	PUNCT
ertr-433	22	1	one	one	NUM
ertr-433	22	2	of	of	ADP
ertr-433	22	3	the	the	DET
ertr-433	22	4	factors	factor	NOUN
ertr-433	22	5	accelerating	accelerate	VERB
ertr-433	22	6	the	the	DET
ertr-433	22	7	growth	growth	NOUN
ertr-433	22	8	of	of	ADP
ertr-433	22	9	the	the	DET
ertr-433	22	10	spa	spa	NOUN
ertr-433	22	11	industry	industry	NOUN
ertr-433	22	12	is	be	AUX
ertr-433	22	13	the	the	DET
ertr-433	22	14	internet	internet	NOUN
ertr-433	22	15	by	by	ADP
ertr-433	22	16	offering	offer	VERB
ertr-433	22	17	a	a	DET
ertr-433	22	18	wide	wide	ADJ
ertr-433	22	19	range	range	NOUN
ertr-433	22	20	of	of	ADP
ertr-433	22	21	spa	spa	NOUN
ertr-433	22	22	services	service	NOUN
ertr-433	22	23	,	,	PUNCT
ertr-433	22	24	sales	sale	NOUN
ertr-433	22	25	promotions	promotion	NOUN
ertr-433	22	26	,	,	PUNCT
ertr-433	22	27	and	and	CCONJ
ertr-433	22	28	a	a	DET
ertr-433	22	29	relaxing	relax	VERB
ertr-433	22	30	environment	environment	NOUN
ertr-433	22	31	(	(	PUNCT
ertr-433	22	32	d’angelo	d’angelo	PROPN
ertr-433	22	33	,	,	PUNCT
ertr-433	22	34	2010	2010	NUM
ertr-433	22	35	;	;	PUNCT
ertr-433	22	36	wisnom	wisnom	NOUN
ertr-433	22	37	&	&	CCONJ
ertr-433	22	38	capozio	capozio	PROPN
ertr-433	22	39	,	,	PUNCT
ertr-433	22	40	2012	2012	NUM
ertr-433	22	41	)	)	PUNCT
ertr-433	22	42	.	.	PUNCT
ertr-433	23	1	in	in	ADP
ertr-433	23	2	particular	particular	ADJ
ertr-433	23	3	,	,	PUNCT
ertr-433	23	4	the	the	DET
ertr-433	23	5	internet	internet	NOUN
ertr-433	23	6	also	also	ADV
ertr-433	23	7	provides	provide	VERB
ertr-433	23	8	a	a	DET
ertr-433	23	9	suitable	suitable	ADJ
ertr-433	23	10	environment	environment	NOUN
ertr-433	23	11	for	for	SCONJ
ertr-433	23	12	customers	customer	NOUN
ertr-433	23	13	to	to	PART
ertr-433	23	14	give	give	VERB
ertr-433	23	15	feedback	feedback	NOUN
ertr-433	23	16	online	online	ADV
ertr-433	23	17	and	and	CCONJ
ertr-433	23	18	influence	influence	VERB
ertr-433	23	19	the	the	DET
ertr-433	23	20	travel	travel	NOUN
ertr-433	23	21	and	and	CCONJ
ertr-433	23	22	tourism	tourism	NOUN
ertr-433	23	23	industry	industry	NOUN
ertr-433	23	24	(	(	PUNCT
ertr-433	23	25	buhalis	buhalis	PROPN
ertr-433	23	26	&	&	CCONJ
ertr-433	23	27	law	law	PROPN
ertr-433	23	28	,	,	PUNCT
ertr-433	23	29	2008	2008	NUM
ertr-433	23	30	)	)	PUNCT
ertr-433	23	31	.	.	PUNCT
ertr-433	24	1	the	the	DET
ertr-433	24	2	use	use	NOUN
ertr-433	24	3	of	of	ADP
ertr-433	24	4	the	the	DET
ertr-433	24	5	internet	internet	NOUN
ertr-433	24	6	gives	give	VERB
ertr-433	24	7	customers	customer	NOUN
ertr-433	24	8	with	with	ADP
ertr-433	24	9	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	24	10	https://en.wikipedia.org/wiki/health	https://en.wikipedia.org/wiki/health	PROPN
ertr-433	25	1	e	e	PROPN
ertr-433	25	2	-	-	NOUN
ertr-433	25	3	review	review	NOUN
ertr-433	25	4	of	of	ADP
ertr-433	25	5	tourism	tourism	NOUN
ertr-433	25	6	research	research	NOUN
ertr-433	25	7	(	(	PUNCT
ertr-433	25	8	ertr	ertr	NOUN
ertr-433	25	9	)	)	PUNCT
ertr-433	25	10	,	,	PUNCT
ertr-433	25	11	vol	vol	NOUN
ertr-433	25	12	.	.	PROPN
ertr-433	26	1	16	16	NUM
ertr-433	26	2	,	,	PUNCT
ertr-433	26	3	no	no	INTJ
ertr-433	26	4	.	.	NOUN
ertr-433	26	5	6	6	NUM
ertr-433	26	6	,	,	PUNCT
ertr-433	26	7	2019	2019	NUM
ertr-433	27	1	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	27	2	521	521	NUM
ertr-433	27	3	efficiency	efficiency	NOUN
ertr-433	27	4	in	in	ADP
ertr-433	27	5	the	the	DET
ertr-433	27	6	communication	communication	NOUN
ertr-433	27	7	of	of	ADP
ertr-433	27	8	information	information	NOUN
ertr-433	27	9	(	(	PUNCT
ertr-433	27	10	o’connor	o’connor	ADV
ertr-433	27	11	,	,	PUNCT
ertr-433	27	12	2010	2010	NUM
ertr-433	27	13	)	)	PUNCT
ertr-433	28	1	,	,	PUNCT
ertr-433	28	2	and	and	CCONJ
ertr-433	28	3	it	it	PRON
ertr-433	28	4	is	be	AUX
ertr-433	28	5	a	a	DET
ertr-433	28	6	fast	fast	ADJ
ertr-433	28	7	and	and	CCONJ
ertr-433	28	8	easy	easy	ADJ
ertr-433	28	9	way	way	NOUN
ertr-433	28	10	to	to	PART
ertr-433	28	11	express	express	VERB
ertr-433	28	12	opinions	opinion	NOUN
ertr-433	28	13	about	about	ADP
ertr-433	28	14	products	product	NOUN
ertr-433	28	15	and	and	CCONJ
ertr-433	28	16	services	service	NOUN
ertr-433	28	17	(	(	PUNCT
ertr-433	28	18	memarzadeh	memarzadeh	PROPN
ertr-433	28	19	&	&	CCONJ
ertr-433	28	20	chang	chang	PROPN
ertr-433	28	21	,	,	PUNCT
ertr-433	28	22	2015	2015	NUM
ertr-433	28	23	)	)	PUNCT
ertr-433	28	24	.	.	PUNCT
ertr-433	29	1	due	due	ADP
ertr-433	29	2	to	to	ADP
ertr-433	29	3	the	the	DET
ertr-433	29	4	growth	growth	NOUN
ertr-433	29	5	of	of	ADP
ertr-433	29	6	the	the	DET
ertr-433	29	7	spa	spa	NOUN
ertr-433	29	8	business	business	NOUN
ertr-433	29	9	in	in	ADP
ertr-433	29	10	thailand	thailand	PROPN
ertr-433	29	11	’s	’s	PART
ertr-433	29	12	major	major	ADJ
ertr-433	29	13	tourist	tourist	NOUN
ertr-433	29	14	locations	location	NOUN
ertr-433	29	15	such	such	ADJ
ertr-433	29	16	as	as	ADP
ertr-433	29	17	bangkok	bangkok	PROPN
ertr-433	29	18	,	,	PUNCT
ertr-433	29	19	chiang	chiang	PROPN
ertr-433	29	20	mai	mai	PROPN
ertr-433	29	21	,	,	PUNCT
ertr-433	29	22	pattaya	pattaya	PROPN
ertr-433	29	23	,	,	PUNCT
ertr-433	29	24	and	and	CCONJ
ertr-433	29	25	phuket	phuket	NOUN
ertr-433	29	26	,	,	PUNCT
ertr-433	29	27	many	many	ADJ
ertr-433	29	28	foreign	foreign	ADJ
ertr-433	29	29	tourists	tourist	NOUN
ertr-433	29	30	who	who	PRON
ertr-433	29	31	visit	visit	VERB
ertr-433	29	32	thailand	thailand	PROPN
ertr-433	29	33	use	use	VERB
ertr-433	29	34	spa	spa	NOUN
ertr-433	29	35	services	service	NOUN
ertr-433	29	36	in	in	ADP
ertr-433	29	37	these	these	DET
ertr-433	29	38	cities	city	NOUN
ertr-433	29	39	.	.	PUNCT
ertr-433	30	1	after	after	ADP
ertr-433	30	2	using	use	VERB
ertr-433	30	3	spa	spa	NOUN
ertr-433	30	4	services	service	NOUN
ertr-433	30	5	,	,	PUNCT
ertr-433	30	6	they	they	PRON
ertr-433	30	7	may	may	AUX
ertr-433	30	8	share	share	VERB
ertr-433	30	9	feedback	feedback	NOUN
ertr-433	30	10	about	about	ADP
ertr-433	30	11	their	their	PRON
ertr-433	30	12	experiences	experience	NOUN
ertr-433	30	13	through	through	ADP
ertr-433	30	14	travel	travel	NOUN
ertr-433	30	15	review	review	NOUN
ertr-433	30	16	websites	website	NOUN
ertr-433	30	17	(	(	PUNCT
ertr-433	30	18	e.g.	e.g.	ADV
ertr-433	30	19	,	,	PUNCT
ertr-433	30	20	tripadvisor	tripadvisor	NOUN
ertr-433	30	21	)	)	PUNCT
ertr-433	30	22	.	.	PUNCT
ertr-433	31	1	spa	spa	NOUN
ertr-433	31	2	establishments	establishment	NOUN
ertr-433	31	3	who	who	PRON
ertr-433	31	4	have	have	AUX
ertr-433	31	5	delivered	deliver	VERB
ertr-433	31	6	unsatisfactory	unsatisfactory	ADJ
ertr-433	31	7	or	or	CCONJ
ertr-433	31	8	unprofessional	unprofessional	ADJ
ertr-433	31	9	services	service	NOUN
ertr-433	31	10	may	may	AUX
ertr-433	31	11	lose	lose	VERB
ertr-433	31	12	their	their	PRON
ertr-433	31	13	customers	customer	NOUN
ertr-433	31	14	or	or	CCONJ
ertr-433	31	15	business	business	NOUN
ertr-433	31	16	reputation	reputation	NOUN
ertr-433	31	17	due	due	ADP
ertr-433	31	18	to	to	ADP
ertr-433	31	19	the	the	DET
ertr-433	31	20	negative	negative	ADJ
ertr-433	31	21	word	word	NOUN
ertr-433	31	22	-	-	PUNCT
ertr-433	31	23	of	of	ADP
ertr-433	31	24	-	-	PUNCT
ertr-433	31	25	mouth	mouth	NOUN
ertr-433	31	26	from	from	ADP
ertr-433	31	27	dissatisfied	dissatisfied	ADJ
ertr-433	31	28	customers	customer	NOUN
ertr-433	31	29	through	through	ADP
ertr-433	31	30	travel	travel	NOUN
ertr-433	31	31	review	review	NOUN
ertr-433	31	32	websites	website	NOUN
ertr-433	31	33	(	(	PUNCT
ertr-433	31	34	dawson	dawson	PROPN
ertr-433	31	35	&	&	CCONJ
ertr-433	31	36	titz	titz	PROPN
ertr-433	31	37	,	,	PUNCT
ertr-433	31	38	2012	2012	NUM
ertr-433	31	39	;	;	PUNCT
ertr-433	31	40	memarzadeh	memarzadeh	PROPN
ertr-433	31	41	&	&	CCONJ
ertr-433	31	42	chang	chang	PROPN
ertr-433	31	43	,	,	PUNCT
ertr-433	31	44	2015	2015	NUM
ertr-433	31	45	)	)	PUNCT
ertr-433	31	46	.	.	PUNCT
ertr-433	32	1	with	with	ADP
ertr-433	32	2	free	free	ADJ
ertr-433	32	3	access	access	NOUN
ertr-433	32	4	to	to	ADP
ertr-433	32	5	these	these	DET
ertr-433	32	6	websites	website	NOUN
ertr-433	32	7	,	,	PUNCT
ertr-433	32	8	negative	negative	ADJ
ertr-433	32	9	reviews	review	NOUN
ertr-433	32	10	or	or	CCONJ
ertr-433	32	11	e	e	NOUN
ertr-433	32	12	-	-	NOUN
ertr-433	32	13	complaints	complaint	NOUN
ertr-433	32	14	can	can	AUX
ertr-433	32	15	be	be	AUX
ertr-433	32	16	distributed	distribute	VERB
ertr-433	32	17	to	to	ADP
ertr-433	32	18	millions	million	NOUN
ertr-433	32	19	around	around	ADP
ertr-433	32	20	the	the	DET
ertr-433	32	21	world	world	NOUN
ertr-433	32	22	very	very	ADV
ertr-433	32	23	quickly	quickly	ADV
ertr-433	32	24	(	(	PUNCT
ertr-433	32	25	memarzadeh	memarzadeh	PROPN
ertr-433	32	26	&	&	CCONJ
ertr-433	32	27	chang	chang	PROPN
ertr-433	32	28	,	,	PUNCT
ertr-433	32	29	2015	2015	NUM
ertr-433	32	30	)	)	PUNCT
ertr-433	32	31	.	.	PUNCT
ertr-433	33	1	however	however	ADV
ertr-433	33	2	,	,	PUNCT
ertr-433	33	3	most	most	ADJ
ertr-433	33	4	past	past	ADJ
ertr-433	33	5	research	research	NOUN
ertr-433	33	6	has	have	AUX
ertr-433	33	7	explored	explore	VERB
ertr-433	33	8	customers	customer	NOUN
ertr-433	33	9	’	'	PUNCT
ertr-433	33	10	e	e	NOUN
ertr-433	33	11	-	-	NOUN
ertr-433	33	12	complaints	complaint	NOUN
ertr-433	33	13	in	in	ADP
ertr-433	33	14	hospitality	hospitality	NOUN
ertr-433	33	15	businesses	business	NOUN
ertr-433	33	16	such	such	ADJ
ertr-433	33	17	as	as	ADP
ertr-433	33	18	hotels	hotel	NOUN
ertr-433	33	19	and	and	CCONJ
ertr-433	33	20	restaurants	restaurant	NOUN
ertr-433	33	21	,	,	PUNCT
ertr-433	33	22	but	but	CCONJ
ertr-433	33	23	limited	limited	ADJ
ertr-433	33	24	attention	attention	NOUN
ertr-433	33	25	has	have	AUX
ertr-433	33	26	been	be	AUX
ertr-433	33	27	given	give	VERB
ertr-433	33	28	to	to	ADP
ertr-433	33	29	these	these	DET
ertr-433	33	30	issues	issue	NOUN
ertr-433	33	31	in	in	ADP
ertr-433	33	32	the	the	DET
ertr-433	33	33	spa	spa	NOUN
ertr-433	33	34	business	business	NOUN
ertr-433	33	35	.	.	PUNCT
ertr-433	34	1	further	further	ADJ
ertr-433	34	2	research	research	NOUN
ertr-433	34	3	to	to	PART
ertr-433	34	4	investigate	investigate	VERB
ertr-433	34	5	customers	customer	NOUN
ertr-433	34	6	’	'	PUNCT
ertr-433	34	7	e	e	NOUN
ertr-433	34	8	-	-	NOUN
ertr-433	34	9	complaints	complaint	NOUN
ertr-433	34	10	in	in	ADP
ertr-433	34	11	the	the	DET
ertr-433	34	12	spa	spa	NOUN
ertr-433	34	13	industry	industry	NOUN
ertr-433	34	14	is	be	AUX
ertr-433	34	15	necessary	necessary	ADJ
ertr-433	34	16	to	to	PART
ertr-433	34	17	find	find	VERB
ertr-433	34	18	out	out	ADP
ertr-433	34	19	what	what	PRON
ertr-433	34	20	customers	customer	NOUN
ertr-433	34	21	say	say	VERB
ertr-433	34	22	online	online	ADV
ertr-433	34	23	about	about	ADP
ertr-433	34	24	spa	spa	NOUN
ertr-433	34	25	services	service	NOUN
ertr-433	34	26	.	.	PUNCT
ertr-433	35	1	understanding	understand	VERB
ertr-433	35	2	these	these	DET
ertr-433	35	3	issues	issue	NOUN
ertr-433	35	4	may	may	AUX
ertr-433	35	5	assist	assist	VERB
ertr-433	35	6	spa	spa	NOUN
ertr-433	35	7	businesses	business	NOUN
ertr-433	35	8	in	in	ADP
ertr-433	35	9	improving	improve	VERB
ertr-433	35	10	their	their	PRON
ertr-433	35	11	services	service	NOUN
ertr-433	35	12	,	,	PUNCT
ertr-433	35	13	which	which	PRON
ertr-433	35	14	may	may	AUX
ertr-433	35	15	enhance	enhance	VERB
ertr-433	35	16	customer	customer	NOUN
ertr-433	35	17	satisfaction	satisfaction	NOUN
ertr-433	35	18	and	and	CCONJ
ertr-433	35	19	spa	spa	NOUN
ertr-433	35	20	experiences	experience	NOUN
ertr-433	35	21	(	(	PUNCT
ertr-433	35	22	dawson	dawson	PROPN
ertr-433	35	23	&	&	CCONJ
ertr-433	35	24	titz	titz	PROPN
ertr-433	35	25	,	,	PUNCT
ertr-433	35	26	2012	2012	NUM
ertr-433	35	27	)	)	PUNCT
ertr-433	35	28	.	.	PUNCT
ertr-433	36	1	furthermore	furthermore	ADV
ertr-433	36	2	,	,	PUNCT
ertr-433	36	3	scholars	scholar	NOUN
ertr-433	36	4	have	have	AUX
ertr-433	36	5	not	not	PART
ertr-433	36	6	yet	yet	ADV
ertr-433	36	7	examined	examine	VERB
ertr-433	36	8	customers	customer	NOUN
ertr-433	36	9	’	'	PUNCT
ertr-433	36	10	e	e	NOUN
ertr-433	36	11	-	-	NOUN
ertr-433	36	12	complaints	complaint	NOUN
ertr-433	36	13	(	(	PUNCT
ertr-433	36	14	including	include	VERB
ertr-433	36	15	spa	spa	NOUN
ertr-433	36	16	services	service	NOUN
ertr-433	36	17	)	)	PUNCT
ertr-433	36	18	in	in	ADP
ertr-433	36	19	relation	relation	NOUN
ertr-433	36	20	to	to	PART
ertr-433	36	21	service	service	VERB
ertr-433	36	22	quality	quality	NOUN
ertr-433	36	23	dimensions	dimension	NOUN
ertr-433	36	24	.	.	PUNCT
ertr-433	37	1	service	service	NOUN
ertr-433	37	2	quality	quality	NOUN
ertr-433	37	3	is	be	AUX
ertr-433	37	4	an	an	DET
ertr-433	37	5	important	important	ADJ
ertr-433	37	6	issue	issue	NOUN
ertr-433	37	7	for	for	ADP
ertr-433	37	8	spa	spa	NOUN
ertr-433	37	9	businesses	business	NOUN
ertr-433	37	10	because	because	SCONJ
ertr-433	37	11	providing	provide	VERB
ertr-433	37	12	spa	spa	NOUN
ertr-433	37	13	services	service	NOUN
ertr-433	37	14	involves	involve	VERB
ertr-433	37	15	a	a	DET
ertr-433	37	16	direct	direct	ADJ
ertr-433	37	17	service	service	NOUN
ertr-433	37	18	encounter	encounter	NOUN
ertr-433	37	19	between	between	ADP
ertr-433	37	20	spa	spa	NOUN
ertr-433	37	21	staff	staff	NOUN
ertr-433	37	22	and	and	CCONJ
ertr-433	37	23	customers	customer	NOUN
ertr-433	37	24	.	.	PUNCT
ertr-433	38	1	most	most	ADJ
ertr-433	38	2	spa	spa	NOUN
ertr-433	38	3	products	product	NOUN
ertr-433	38	4	are	be	AUX
ertr-433	38	5	services	service	NOUN
ertr-433	38	6	and	and	CCONJ
ertr-433	38	7	are	be	AUX
ertr-433	38	8	strongly	strongly	ADV
ertr-433	38	9	affected	affect	VERB
ertr-433	38	10	by	by	ADP
ertr-433	38	11	the	the	DET
ertr-433	38	12	staff	staff	NOUN
ertr-433	38	13	’s	’s	PART
ertr-433	38	14	service	service	NOUN
ertr-433	38	15	performance	performance	NOUN
ertr-433	38	16	.	.	PUNCT
ertr-433	39	1	the	the	DET
ertr-433	39	2	spa	spa	NOUN
ertr-433	39	3	business	business	NOUN
ertr-433	39	4	,	,	PUNCT
ertr-433	39	5	therefore	therefore	ADV
ertr-433	39	6	,	,	PUNCT
ertr-433	39	7	is	be	AUX
ertr-433	39	8	a	a	DET
ertr-433	39	9	high	high	ADJ
ertr-433	39	10	-	-	PUNCT
ertr-433	39	11	contact	contact	NOUN
ertr-433	39	12	service	service	NOUN
ertr-433	39	13	industry	industry	NOUN
ertr-433	39	14	which	which	PRON
ertr-433	39	15	mostly	mostly	ADV
ertr-433	39	16	requires	require	VERB
ertr-433	39	17	staff	staff	NOUN
ertr-433	39	18	to	to	PART
ertr-433	39	19	provide	provide	VERB
ertr-433	39	20	customized	customized	ADJ
ertr-433	39	21	services	service	NOUN
ertr-433	39	22	for	for	ADP
ertr-433	39	23	customers	customer	NOUN
ertr-433	39	24	(	(	PUNCT
ertr-433	39	25	chieochankitkan	chieochankitkan	PROPN
ertr-433	39	26	&	&	CCONJ
ertr-433	39	27	sukpatch	sukpatch	PROPN
ertr-433	39	28	,	,	PUNCT
ertr-433	39	29	2014	2014	NUM
ertr-433	39	30	)	)	PUNCT
ertr-433	39	31	.	.	PUNCT
ertr-433	40	1	customers	customer	NOUN
ertr-433	40	2	perceive	perceive	VERB
ertr-433	40	3	the	the	DET
ertr-433	40	4	quality	quality	NOUN
ertr-433	40	5	of	of	ADP
ertr-433	40	6	spa	spa	NOUN
ertr-433	40	7	services	service	NOUN
ertr-433	40	8	through	through	ADP
ertr-433	40	9	staff	staff	NOUN
ertr-433	40	10	performance	performance	NOUN
ertr-433	40	11	.	.	PUNCT
ertr-433	41	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	42	1	e	e	NOUN
ertr-433	42	2	-	-	NOUN
ertr-433	42	3	review	review	NOUN
ertr-433	42	4	of	of	ADP
ertr-433	42	5	tourism	tourism	NOUN
ertr-433	42	6	research	research	NOUN
ertr-433	42	7	(	(	PUNCT
ertr-433	42	8	ertr	ertr	NOUN
ertr-433	42	9	)	)	PUNCT
ertr-433	42	10	,	,	PUNCT
ertr-433	42	11	vol	vol	NOUN
ertr-433	42	12	.	.	PROPN
ertr-433	42	13	16	16	NUM
ertr-433	42	14	,	,	PUNCT
ertr-433	42	15	no	no	INTJ
ertr-433	42	16	.	.	NOUN
ertr-433	42	17	6	6	NUM
ertr-433	42	18	,	,	PUNCT
ertr-433	42	19	2019	2019	NUM
ertr-433	42	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	42	21	522	522	NUM
ertr-433	42	22	service	service	NOUN
ertr-433	42	23	quality	quality	NOUN
ertr-433	42	24	is	be	AUX
ertr-433	42	25	,	,	PUNCT
ertr-433	42	26	therefore	therefore	ADV
ertr-433	42	27	,	,	PUNCT
ertr-433	42	28	vital	vital	ADJ
ertr-433	42	29	to	to	ADP
ertr-433	42	30	the	the	DET
ertr-433	42	31	spa	spa	NOUN
ertr-433	42	32	business	business	NOUN
ertr-433	42	33	in	in	ADP
ertr-433	42	34	terms	term	NOUN
ertr-433	42	35	of	of	ADP
ertr-433	42	36	the	the	DET
ertr-433	42	37	staff	staff	NOUN
ertr-433	42	38	’s	’s	PART
ertr-433	42	39	ability	ability	NOUN
ertr-433	42	40	to	to	PART
ertr-433	42	41	provide	provide	VERB
ertr-433	42	42	customers	customer	NOUN
ertr-433	42	43	with	with	ADP
ertr-433	42	44	high	high	ADJ
ertr-433	42	45	-	-	PUNCT
ertr-433	42	46	value	value	NOUN
ertr-433	42	47	spa	spa	NOUN
ertr-433	42	48	experiences	experience	NOUN
ertr-433	42	49	that	that	PRON
ertr-433	42	50	meet	meet	VERB
ertr-433	42	51	customer	customer	NOUN
ertr-433	42	52	expectations	expectation	NOUN
ertr-433	42	53	.	.	PUNCT
ertr-433	43	1	in	in	ADP
ertr-433	43	2	recent	recent	ADJ
ertr-433	43	3	years	year	NOUN
ertr-433	43	4	,	,	PUNCT
ertr-433	43	5	several	several	ADJ
ertr-433	43	6	scholars	scholar	NOUN
ertr-433	43	7	have	have	AUX
ertr-433	43	8	examined	examine	VERB
ertr-433	43	9	the	the	DET
ertr-433	43	10	relationship	relationship	NOUN
ertr-433	43	11	between	between	ADP
ertr-433	43	12	customer	customer	NOUN
ertr-433	43	13	perceptions	perception	NOUN
ertr-433	43	14	of	of	ADP
ertr-433	43	15	spa	spa	NOUN
ertr-433	43	16	services	service	NOUN
ertr-433	43	17	and	and	CCONJ
ertr-433	43	18	service	service	NOUN
ertr-433	43	19	quality	quality	NOUN
ertr-433	43	20	mainly	mainly	ADV
ertr-433	43	21	through	through	ADP
ertr-433	43	22	questionnaire	questionnaire	NOUN
ertr-433	43	23	surveys	survey	NOUN
ertr-433	43	24	or	or	CCONJ
ertr-433	43	25	quantitative	quantitative	ADJ
ertr-433	43	26	approaches	approach	NOUN
ertr-433	43	27	(	(	PUNCT
ertr-433	43	28	e.g.	e.g.	ADV
ertr-433	43	29	,	,	PUNCT
ertr-433	43	30	chieochankitkan	chieochankitkan	PROPN
ertr-433	43	31	&	&	CCONJ
ertr-433	43	32	sukpatch	sukpatch	PROPN
ertr-433	43	33	,	,	PUNCT
ertr-433	43	34	2014	2014	NUM
ertr-433	43	35	;	;	PUNCT
ertr-433	43	36	markovic	markovic	PROPN
ertr-433	43	37	,	,	PUNCT
ertr-433	43	38	loncaric	loncaric	ADJ
ertr-433	43	39	,	,	PUNCT
ertr-433	43	40	&	&	CCONJ
ertr-433	43	41	loncaric	loncaric	ADJ
ertr-433	43	42	,	,	PUNCT
ertr-433	43	43	2014	2014	NUM
ertr-433	43	44	;	;	PUNCT
ertr-433	43	45	lo	lo	PROPN
ertr-433	43	46	et	et	PROPN
ertr-433	43	47	al	al	PROPN
ertr-433	43	48	.	.	PROPN
ertr-433	43	49	,	,	PUNCT
ertr-433	43	50	2015	2015	NUM
ertr-433	43	51	)	)	PUNCT
ertr-433	43	52	.	.	PUNCT
ertr-433	44	1	however	however	ADV
ertr-433	44	2	,	,	PUNCT
ertr-433	44	3	they	they	PRON
ertr-433	44	4	may	may	AUX
ertr-433	44	5	better	well	ADV
ertr-433	44	6	understand	understand	VERB
ertr-433	44	7	spa	spa	NOUN
ertr-433	44	8	service	service	NOUN
ertr-433	44	9	quality	quality	NOUN
ertr-433	44	10	through	through	ADP
ertr-433	44	11	the	the	DET
ertr-433	44	12	analysis	analysis	NOUN
ertr-433	44	13	of	of	ADP
ertr-433	44	14	secondary	secondary	ADJ
ertr-433	44	15	data	datum	NOUN
ertr-433	44	16	sources	source	NOUN
ertr-433	44	17	,	,	PUNCT
ertr-433	44	18	for	for	ADP
ertr-433	44	19	example	example	NOUN
ertr-433	44	20	,	,	PUNCT
ertr-433	44	21	in	in	ADP
ertr-433	44	22	customer	customer	NOUN
ertr-433	44	23	reviews	review	NOUN
ertr-433	44	24	.	.	PUNCT
ertr-433	45	1	the	the	DET
ertr-433	45	2	secondary	secondary	ADJ
ertr-433	45	3	data	datum	NOUN
ertr-433	45	4	from	from	ADP
ertr-433	45	5	major	major	ADJ
ertr-433	45	6	travel	travel	NOUN
ertr-433	45	7	review	review	NOUN
ertr-433	45	8	websites	website	NOUN
ertr-433	45	9	can	can	AUX
ertr-433	45	10	be	be	AUX
ertr-433	45	11	useful	useful	ADJ
ertr-433	45	12	in	in	ADP
ertr-433	45	13	informing	inform	VERB
ertr-433	45	14	service	service	NOUN
ertr-433	45	15	providers	provider	NOUN
ertr-433	45	16	about	about	ADP
ertr-433	45	17	their	their	PRON
ertr-433	45	18	service	service	NOUN
ertr-433	45	19	quality	quality	NOUN
ertr-433	45	20	(	(	PUNCT
ertr-433	45	21	particularly	particularly	ADV
ertr-433	45	22	in	in	ADP
ertr-433	45	23	negative	negative	ADJ
ertr-433	45	24	reviews	review	NOUN
ertr-433	45	25	)	)	PUNCT
ertr-433	45	26	,	,	PUNCT
ertr-433	45	27	leading	lead	VERB
ertr-433	45	28	to	to	ADP
ertr-433	45	29	the	the	DET
ertr-433	45	30	development	development	NOUN
ertr-433	45	31	of	of	ADP
ertr-433	45	32	enhanced	enhanced	ADJ
ertr-433	45	33	guest	guest	NOUN
ertr-433	45	34	services	service	NOUN
ertr-433	45	35	and	and	CCONJ
ertr-433	45	36	business	business	NOUN
ertr-433	45	37	performance	performance	NOUN
ertr-433	45	38	(	(	PUNCT
ertr-433	45	39	dawson	dawson	PROPN
ertr-433	45	40	&	&	CCONJ
ertr-433	45	41	titz	titz	PROPN
ertr-433	45	42	,	,	PUNCT
ertr-433	45	43	2012	2012	NUM
ertr-433	45	44	;	;	PUNCT
ertr-433	45	45	memarzadeh	memarzadeh	PROPN
ertr-433	45	46	&	&	CCONJ
ertr-433	45	47	chang	chang	PROPN
ertr-433	45	48	,	,	PUNCT
ertr-433	45	49	2015	2015	NUM
ertr-433	45	50	)	)	PUNCT
ertr-433	45	51	.	.	PUNCT
ertr-433	46	1	given	give	VERB
ertr-433	46	2	the	the	DET
ertr-433	46	3	existing	exist	VERB
ertr-433	46	4	research	research	NOUN
ertr-433	46	5	gaps	gap	NOUN
ertr-433	46	6	,	,	PUNCT
ertr-433	46	7	this	this	DET
ertr-433	46	8	study	study	NOUN
ertr-433	46	9	aims	aim	VERB
ertr-433	46	10	to	to	PART
ertr-433	46	11	analyze	analyze	VERB
ertr-433	46	12	and	and	CCONJ
ertr-433	46	13	categorize	categorize	VERB
ertr-433	46	14	spa	spa	NOUN
ertr-433	46	15	complaints	complaint	NOUN
ertr-433	46	16	into	into	ADP
ertr-433	46	17	major	major	ADJ
ertr-433	46	18	themes	theme	NOUN
ertr-433	46	19	and	and	CCONJ
ertr-433	46	20	meaningful	meaningful	ADJ
ertr-433	46	21	constructs	construct	NOUN
ertr-433	46	22	as	as	ADV
ertr-433	46	23	well	well	ADV
ertr-433	46	24	as	as	ADP
ertr-433	46	25	to	to	PART
ertr-433	46	26	analyze	analyze	VERB
ertr-433	46	27	them	they	PRON
ertr-433	46	28	in	in	ADP
ertr-433	46	29	regard	regard	NOUN
ertr-433	46	30	to	to	ADP
ertr-433	46	31	service	service	NOUN
ertr-433	46	32	quality	quality	NOUN
ertr-433	46	33	dimensions	dimension	NOUN
ertr-433	46	34	.	.	PUNCT
ertr-433	47	1	the	the	DET
ertr-433	47	2	results	result	NOUN
ertr-433	47	3	of	of	ADP
ertr-433	47	4	the	the	DET
ertr-433	47	5	study	study	NOUN
ertr-433	47	6	are	be	AUX
ertr-433	47	7	expected	expect	VERB
ertr-433	47	8	to	to	PART
ertr-433	47	9	allow	allow	VERB
ertr-433	47	10	a	a	DET
ertr-433	47	11	deeper	deep	ADJ
ertr-433	47	12	understanding	understanding	NOUN
ertr-433	47	13	of	of	ADP
ertr-433	47	14	spa	spa	NOUN
ertr-433	47	15	complaints	complaint	NOUN
ertr-433	47	16	and	and	CCONJ
ertr-433	47	17	to	to	PART
ertr-433	47	18	gain	gain	VERB
ertr-433	47	19	new	new	ADJ
ertr-433	47	20	insights	insight	NOUN
ertr-433	47	21	into	into	ADP
ertr-433	47	22	their	their	PRON
ertr-433	47	23	relationship	relationship	NOUN
ertr-433	47	24	with	with	ADP
ertr-433	47	25	the	the	DET
ertr-433	47	26	service	service	NOUN
ertr-433	47	27	quality	quality	NOUN
ertr-433	47	28	dimensions	dimension	NOUN
ertr-433	47	29	.	.	PUNCT
ertr-433	48	1	the	the	DET
ertr-433	48	2	findings	finding	NOUN
ertr-433	48	3	will	will	AUX
ertr-433	48	4	also	also	ADV
ertr-433	48	5	assist	assist	VERB
ertr-433	48	6	spa	spa	NOUN
ertr-433	48	7	businesses	business	NOUN
ertr-433	48	8	in	in	ADP
ertr-433	48	9	taking	take	VERB
ertr-433	48	10	appropriate	appropriate	ADJ
ertr-433	48	11	action	action	NOUN
ertr-433	48	12	to	to	PART
ertr-433	48	13	make	make	VERB
ertr-433	48	14	improvements	improvement	NOUN
ertr-433	48	15	in	in	ADP
ertr-433	48	16	service	service	NOUN
ertr-433	48	17	quality	quality	NOUN
ertr-433	48	18	to	to	PART
ertr-433	48	19	meet	meet	VERB
ertr-433	48	20	customer	customer	NOUN
ertr-433	48	21	expectations	expectation	NOUN
ertr-433	48	22	and	and	CCONJ
ertr-433	48	23	to	to	PART
ertr-433	48	24	enhance	enhance	VERB
ertr-433	48	25	customer	customer	NOUN
ertr-433	48	26	satisfaction	satisfaction	NOUN
ertr-433	48	27	.	.	PUNCT
ertr-433	49	1	high	high	ADJ
ertr-433	49	2	levels	level	NOUN
ertr-433	49	3	of	of	ADP
ertr-433	49	4	service	service	NOUN
ertr-433	49	5	quality	quality	NOUN
ertr-433	49	6	will	will	AUX
ertr-433	49	7	help	help	VERB
ertr-433	49	8	to	to	PART
ertr-433	49	9	strengthen	strengthen	VERB
ertr-433	49	10	the	the	DET
ertr-433	49	11	growth	growth	NOUN
ertr-433	49	12	of	of	ADP
ertr-433	49	13	spa	spa	NOUN
ertr-433	49	14	and	and	CCONJ
ertr-433	49	15	wellness	wellness	NOUN
ertr-433	49	16	tourism	tourism	NOUN
ertr-433	49	17	in	in	ADP
ertr-433	49	18	the	the	DET
ertr-433	49	19	destinations	destination	NOUN
ertr-433	49	20	.	.	PUNCT
ertr-433	50	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	51	1	e	e	X
ertr-433	51	2	-	-	NOUN
ertr-433	51	3	review	review	NOUN
ertr-433	51	4	of	of	ADP
ertr-433	51	5	tourism	tourism	NOUN
ertr-433	51	6	research	research	NOUN
ertr-433	51	7	(	(	PUNCT
ertr-433	51	8	ertr	ertr	NOUN
ertr-433	51	9	)	)	PUNCT
ertr-433	51	10	,	,	PUNCT
ertr-433	51	11	vol	vol	NOUN
ertr-433	51	12	.	.	PROPN
ertr-433	51	13	16	16	NUM
ertr-433	51	14	,	,	PUNCT
ertr-433	51	15	no	no	INTJ
ertr-433	51	16	.	.	NOUN
ertr-433	51	17	6	6	NUM
ertr-433	51	18	,	,	PUNCT
ertr-433	51	19	2019	2019	NUM
ertr-433	51	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	51	21	523	523	NUM
ertr-433	51	22	literature	literature	NOUN
ertr-433	51	23	review	review	NOUN
ertr-433	51	24	spa	spa	NOUN
ertr-433	51	25	business	business	NOUN
ertr-433	51	26	and	and	CCONJ
ertr-433	51	27	wellness	wellness	NOUN
ertr-433	51	28	tourism	tourism	NOUN
ertr-433	51	29	the	the	DET
ertr-433	51	30	term	term	NOUN
ertr-433	51	31	‘	'	PUNCT
ertr-433	51	32	spa	spa	NOUN
ertr-433	51	33	’	'	PUNCT
ertr-433	51	34	originally	originally	ADV
ertr-433	51	35	referred	refer	VERB
ertr-433	51	36	to	to	ADP
ertr-433	51	37	health	health	NOUN
ertr-433	51	38	through	through	ADP
ertr-433	51	39	water	water	NOUN
ertr-433	51	40	,	,	PUNCT
ertr-433	51	41	but	but	CCONJ
ertr-433	51	42	nowadays	nowadays	ADV
ertr-433	51	43	spa	spa	NOUN
ertr-433	51	44	is	be	AUX
ertr-433	51	45	understood	understand	VERB
ertr-433	51	46	to	to	PART
ertr-433	51	47	refer	refer	VERB
ertr-433	51	48	to	to	ADP
ertr-433	51	49	water	water	NOUN
ertr-433	51	50	-	-	PUNCT
ertr-433	51	51	based	base	VERB
ertr-433	51	52	facilities	facility	NOUN
ertr-433	51	53	that	that	PRON
ertr-433	51	54	offer	offer	VERB
ertr-433	51	55	diverse	diverse	ADJ
ertr-433	51	56	types	type	NOUN
ertr-433	51	57	of	of	ADP
ertr-433	51	58	treatments	treatment	NOUN
ertr-433	51	59	and	and	CCONJ
ertr-433	51	60	care	care	VERB
ertr-433	51	61	for	for	ADP
ertr-433	51	62	health	health	NOUN
ertr-433	51	63	,	,	PUNCT
ertr-433	51	64	relaxation	relaxation	NOUN
ertr-433	51	65	and	and	CCONJ
ertr-433	51	66	beauty	beauty	NOUN
ertr-433	51	67	(	(	PUNCT
ertr-433	51	68	hashemi	hashemi	NOUN
ertr-433	51	69	et	et	PROPN
ertr-433	51	70	al	al	PROPN
ertr-433	51	71	.	.	PROPN
ertr-433	51	72	,	,	PUNCT
ertr-433	51	73	2015	2015	NUM
ertr-433	51	74	)	)	PUNCT
ertr-433	51	75	.	.	PUNCT
ertr-433	52	1	a	a	DET
ertr-433	52	2	spa	spa	NOUN
ertr-433	52	3	business	business	NOUN
ertr-433	52	4	provides	provide	VERB
ertr-433	52	5	services	service	NOUN
ertr-433	52	6	related	relate	VERB
ertr-433	52	7	to	to	ADP
ertr-433	52	8	health	health	NOUN
ertr-433	52	9	promotion	promotion	NOUN
ertr-433	52	10	.	.	PUNCT
ertr-433	53	1	the	the	DET
ertr-433	53	2	main	main	ADJ
ertr-433	53	3	products	product	NOUN
ertr-433	53	4	of	of	ADP
ertr-433	53	5	spa	spa	NOUN
ertr-433	53	6	businesses	business	NOUN
ertr-433	53	7	are	be	AUX
ertr-433	53	8	massage	massage	NOUN
ertr-433	53	9	and	and	CCONJ
ertr-433	53	10	body	body	NOUN
ertr-433	53	11	treatments	treatment	NOUN
ertr-433	53	12	,	,	PUNCT
ertr-433	53	13	and	and	CCONJ
ertr-433	53	14	they	they	PRON
ertr-433	53	15	may	may	AUX
ertr-433	53	16	have	have	VERB
ertr-433	53	17	additional	additional	ADJ
ertr-433	53	18	services	service	NOUN
ertr-433	53	19	such	such	ADJ
ertr-433	53	20	as	as	ADP
ertr-433	53	21	beauty	beauty	NOUN
ertr-433	53	22	treatments	treatment	NOUN
ertr-433	53	23	,	,	PUNCT
ertr-433	53	24	saunas	sauna	NOUN
ertr-433	53	25	,	,	PUNCT
ertr-433	53	26	exercise	exercise	NOUN
ertr-433	53	27	for	for	ADP
ertr-433	53	28	health	health	NOUN
ertr-433	53	29	,	,	PUNCT
ertr-433	53	30	nutrition	nutrition	NOUN
ertr-433	53	31	programs	program	NOUN
ertr-433	53	32	,	,	PUNCT
ertr-433	53	33	yoga	yoga	NOUN
ertr-433	53	34	and	and	CCONJ
ertr-433	53	35	meditation	meditation	NOUN
ertr-433	53	36	courses	course	NOUN
ertr-433	53	37	(	(	PUNCT
ertr-433	53	38	ministry	ministry	NOUN
ertr-433	53	39	of	of	ADP
ertr-433	53	40	public	public	ADJ
ertr-433	53	41	health	health	NOUN
ertr-433	53	42	,	,	PUNCT
ertr-433	53	43	2014	2014	NUM
ertr-433	53	44	)	)	PUNCT
ertr-433	53	45	.	.	PUNCT
ertr-433	54	1	according	accord	VERB
ertr-433	54	2	to	to	ADP
ertr-433	54	3	the	the	DET
ertr-433	54	4	international	international	ADJ
ertr-433	54	5	spa	spa	PROPN
ertr-433	54	6	association	association	PROPN
ertr-433	54	7	(	(	PUNCT
ertr-433	54	8	2012	2012	NUM
ertr-433	54	9	)	)	PUNCT
ertr-433	54	10	,	,	PUNCT
ertr-433	54	11	there	there	PRON
ertr-433	54	12	are	be	VERB
ertr-433	54	13	seven	seven	NUM
ertr-433	54	14	major	major	ADJ
ertr-433	54	15	types	type	NOUN
ertr-433	54	16	of	of	ADP
ertr-433	54	17	spa	spa	NOUN
ertr-433	54	18	:	:	PUNCT
ertr-433	54	19	day	day	NOUN
ertr-433	54	20	spa	spa	NOUN
ertr-433	54	21	,	,	PUNCT
ertr-433	54	22	club	club	NOUN
ertr-433	54	23	spa	spa	NOUN
ertr-433	54	24	,	,	PUNCT
ertr-433	54	25	medical	medical	ADJ
ertr-433	54	26	spa	spa	NOUN
ertr-433	54	27	,	,	PUNCT
ertr-433	54	28	mineral	mineral	NOUN
ertr-433	54	29	spring	spring	NOUN
ertr-433	54	30	spa	spa	NOUN
ertr-433	54	31	,	,	PUNCT
ertr-433	54	32	resort	resort	NOUN
ertr-433	54	33	&	&	CCONJ
ertr-433	54	34	hotel	hotel	PROPN
ertr-433	54	35	spa	spa	PROPN
ertr-433	54	36	,	,	PUNCT
ertr-433	54	37	cruise	cruise	NOUN
ertr-433	54	38	ship	ship	NOUN
ertr-433	54	39	spa	spa	NOUN
ertr-433	54	40	,	,	PUNCT
ertr-433	54	41	and	and	CCONJ
ertr-433	54	42	destination	destination	NOUN
ertr-433	54	43	spa	spa	NOUN
ertr-433	54	44	.	.	PUNCT
ertr-433	55	1	the	the	DET
ertr-433	55	2	day	day	NOUN
ertr-433	55	3	spa	spa	NOUN
ertr-433	55	4	is	be	AUX
ertr-433	55	5	the	the	DET
ertr-433	55	6	focus	focus	NOUN
ertr-433	55	7	of	of	ADP
ertr-433	55	8	this	this	DET
ertr-433	55	9	study	study	NOUN
ertr-433	55	10	because	because	SCONJ
ertr-433	55	11	it	it	PRON
ertr-433	55	12	is	be	AUX
ertr-433	55	13	the	the	DET
ertr-433	55	14	type	type	NOUN
ertr-433	55	15	that	that	PRON
ertr-433	55	16	is	be	AUX
ertr-433	55	17	widely	widely	ADV
ertr-433	55	18	found	find	VERB
ertr-433	55	19	in	in	ADP
ertr-433	55	20	major	major	ADJ
ertr-433	55	21	tourism	tourism	NOUN
ertr-433	55	22	cities	city	NOUN
ertr-433	55	23	where	where	SCONJ
ertr-433	55	24	many	many	ADJ
ertr-433	55	25	tourists	tourist	NOUN
ertr-433	55	26	use	use	VERB
ertr-433	55	27	their	their	PRON
ertr-433	55	28	services	service	NOUN
ertr-433	55	29	.	.	PUNCT
ertr-433	56	1	according	accord	VERB
ertr-433	56	2	to	to	ADP
ertr-433	56	3	thailand	thailand	PROPN
ertr-433	56	4	’s	’s	PROPN
ertr-433	56	5	ministry	ministry	PROPN
ertr-433	56	6	of	of	ADP
ertr-433	56	7	public	public	PROPN
ertr-433	56	8	health	health	NOUN
ertr-433	56	9	(	(	PUNCT
ertr-433	56	10	2017	2017	NUM
ertr-433	56	11	)	)	PUNCT
ertr-433	56	12	,	,	PUNCT
ertr-433	56	13	the	the	DET
ertr-433	56	14	majority	majority	NOUN
ertr-433	56	15	of	of	ADP
ertr-433	56	16	health	health	NOUN
ertr-433	56	17	-	-	PUNCT
ertr-433	56	18	related	relate	VERB
ertr-433	56	19	establishments	establishment	NOUN
ertr-433	56	20	are	be	AUX
ertr-433	56	21	day	day	NOUN
ertr-433	56	22	spas	spa	NOUN
ertr-433	56	23	.	.	PUNCT
ertr-433	57	1	in	in	ADP
ertr-433	57	2	general	general	ADJ
ertr-433	57	3	,	,	PUNCT
ertr-433	57	4	a	a	DET
ertr-433	57	5	day	day	NOUN
ertr-433	57	6	spa	spa	NOUN
ertr-433	57	7	is	be	AUX
ertr-433	57	8	a	a	DET
ertr-433	57	9	business	business	NOUN
ertr-433	57	10	that	that	PRON
ertr-433	57	11	provides	provide	VERB
ertr-433	57	12	facilities	facility	NOUN
ertr-433	57	13	on	on	ADP
ertr-433	57	14	a	a	DET
ertr-433	57	15	day	day	NOUN
ertr-433	57	16	-	-	PUNCT
ertr-433	57	17	use	use	NOUN
ertr-433	57	18	basis	basis	NOUN
ertr-433	57	19	by	by	ADP
ertr-433	57	20	primarily	primarily	ADV
ertr-433	57	21	offering	offer	VERB
ertr-433	57	22	rejuvenating	rejuvenate	VERB
ertr-433	57	23	and	and	CCONJ
ertr-433	57	24	renewing	renew	VERB
ertr-433	57	25	spa	spa	NOUN
ertr-433	57	26	treatments	treatment	NOUN
ertr-433	57	27	.	.	PUNCT
ertr-433	58	1	day	day	NOUN
ertr-433	58	2	spas	spa	NOUN
ertr-433	58	3	usually	usually	ADV
ertr-433	58	4	offer	offer	VERB
ertr-433	58	5	a	a	DET
ertr-433	58	6	wide	wide	ADJ
ertr-433	58	7	range	range	NOUN
ertr-433	58	8	of	of	ADP
ertr-433	58	9	spa	spa	NOUN
ertr-433	58	10	treatments	treatment	NOUN
ertr-433	58	11	in	in	ADP
ertr-433	58	12	a	a	DET
ertr-433	58	13	calm	calm	ADJ
ertr-433	58	14	and	and	CCONJ
ertr-433	58	15	nurturing	nurture	VERB
ertr-433	58	16	environment	environment	NOUN
ertr-433	58	17	and	and	CCONJ
ertr-433	58	18	private	private	ADJ
ertr-433	58	19	treatment	treatment	NOUN
ertr-433	58	20	rooms	room	NOUN
ertr-433	58	21	so	so	SCONJ
ertr-433	58	22	that	that	SCONJ
ertr-433	58	23	each	each	DET
ertr-433	58	24	client	client	NOUN
ertr-433	58	25	can	can	AUX
ertr-433	58	26	receive	receive	VERB
ertr-433	58	27	a	a	DET
ertr-433	58	28	personal	personal	ADJ
ertr-433	58	29	service	service	NOUN
ertr-433	58	30	(	(	PUNCT
ertr-433	58	31	day	day	NOUN
ertr-433	58	32	spa	spa	NOUN
ertr-433	58	33	association	association	NOUN
ertr-433	58	34	,	,	PUNCT
ertr-433	58	35	2006	2006	NUM
ertr-433	58	36	)	)	PUNCT
ertr-433	58	37	.	.	PUNCT
ertr-433	59	1	people	people	NOUN
ertr-433	59	2	use	use	VERB
ertr-433	59	3	the	the	DET
ertr-433	59	4	services	service	NOUN
ertr-433	59	5	of	of	ADP
ertr-433	59	6	day	day	NOUN
ertr-433	59	7	spas	spa	NOUN
ertr-433	59	8	to	to	PART
ertr-433	59	9	revitalize	revitalize	VERB
ertr-433	59	10	their	their	PRON
ertr-433	59	11	physical	physical	ADJ
ertr-433	59	12	and	and	CCONJ
ertr-433	59	13	mental	mental	ADJ
ertr-433	59	14	health	health	NOUN
ertr-433	59	15	(	(	PUNCT
ertr-433	59	16	lo	lo	PROPN
ertr-433	59	17	et	et	PROPN
ertr-433	59	18	al	al	PROPN
ertr-433	59	19	.	.	PROPN
ertr-433	59	20	,	,	PUNCT
ertr-433	59	21	2015	2015	NUM
ertr-433	59	22	)	)	PUNCT
ertr-433	59	23	.	.	PUNCT
ertr-433	60	1	as	as	SCONJ
ertr-433	60	2	previously	previously	ADV
ertr-433	60	3	stated	state	VERB
ertr-433	60	4	,	,	PUNCT
ertr-433	60	5	day	day	NOUN
ertr-433	60	6	spas	spa	NOUN
ertr-433	60	7	are	be	AUX
ertr-433	60	8	directly	directly	ADV
ertr-433	60	9	related	relate	VERB
ertr-433	60	10	to	to	ADP
ertr-433	60	11	wellness	wellness	NOUN
ertr-433	60	12	tourism	tourism	NOUN
ertr-433	60	13	,	,	PUNCT
ertr-433	60	14	which	which	PRON
ertr-433	60	15	refers	refer	VERB
ertr-433	60	16	to	to	ADP
ertr-433	60	17	health	health	NOUN
ertr-433	60	18	and	and	CCONJ
ertr-433	60	19	well	well	ADV
ertr-433	60	20	-	-	PUNCT
ertr-433	60	21	being	being	NOUN
ertr-433	60	22	–	–	PUNCT
ertr-433	60	23	related	relate	VERB
ertr-433	60	24	travel	travel	NOUN
ertr-433	60	25	through	through	ADP
ertr-433	60	26	physical	physical	ADJ
ertr-433	60	27	,	,	PUNCT
ertr-433	60	28	psychological	psychological	ADJ
ertr-433	60	29	,	,	PUNCT
ertr-433	60	30	or	or	CCONJ
ertr-433	60	31	mental	mental	ADJ
ertr-433	60	32	activities	activity	NOUN
ertr-433	60	33	(	(	PUNCT
ertr-433	60	34	dimon	dimon	PROPN
ertr-433	60	35	,	,	PUNCT
ertr-433	60	36	2013	2013	NUM
ertr-433	60	37	)	)	PUNCT
ertr-433	60	38	.	.	PUNCT
ertr-433	61	1	during	during	ADP
ertr-433	61	2	holiday	holiday	NOUN
ertr-433	61	3	trips	trip	NOUN
ertr-433	61	4	,	,	PUNCT
ertr-433	61	5	tourists	tourist	NOUN
ertr-433	61	6	may	may	AUX
ertr-433	61	7	seek	seek	VERB
ertr-433	61	8	various	various	ADJ
ertr-433	61	9	services	service	NOUN
ertr-433	61	10	and	and	CCONJ
ertr-433	61	11	activities	activity	NOUN
ertr-433	61	12	to	to	PART
ertr-433	61	13	enhance	enhance	VERB
ertr-433	61	14	their	their	PRON
ertr-433	61	15	wellness	wellness	NOUN
ertr-433	61	16	and	and	CCONJ
ertr-433	61	17	well	well	ADV
ertr-433	61	18	-	-	PUNCT
ertr-433	61	19	being	be	AUX
ertr-433	61	20	such	such	ADJ
ertr-433	61	21	as	as	ADP
ertr-433	61	22	physical	physical	ADJ
ertr-433	61	23	fitness	fitness	NOUN
ertr-433	61	24	,	,	PUNCT
ertr-433	61	25	beauty	beauty	NOUN
ertr-433	61	26	treatments	treatment	NOUN
ertr-433	61	27	,	,	PUNCT
ertr-433	61	28	body	body	NOUN
ertr-433	61	29	massages	massage	NOUN
ertr-433	61	30	,	,	PUNCT
ertr-433	61	31	healthy	healthy	ADJ
ertr-433	61	32	food	food	NOUN
ertr-433	61	33	,	,	PUNCT
ertr-433	61	34	relaxation	relaxation	NOUN
ertr-433	61	35	/	/	SYM
ertr-433	61	36	stress	stress	NOUN
ertr-433	61	37	relief	relief	NOUN
ertr-433	61	38	,	,	PUNCT
ertr-433	61	39	meditation	meditation	NOUN
ertr-433	61	40	,	,	PUNCT
ertr-433	61	41	yoga	yoga	NOUN
ertr-433	61	42	,	,	PUNCT
ertr-433	61	43	and	and	CCONJ
ertr-433	61	44	other	other	ADJ
ertr-433	61	45	health	health	NOUN
ertr-433	61	46	-	-	PUNCT
ertr-433	61	47	related	relate	VERB
ertr-433	61	48	activities	activity	NOUN
ertr-433	61	49	.	.	PUNCT
ertr-433	62	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	VERB
ertr-433	62	2	https://en.wikipedia.org/wiki/health	https://en.wikipedia.org/wiki/health	PROPN
ertr-433	62	3	https://en.wikipedia.org/wiki/wellness_(alternative_medicine	https://en.wikipedia.org/wiki/wellness_(alternative_medicine	PROPN
ertr-433	62	4	)	)	PUNCT
ertr-433	63	1	e	e	X
ertr-433	63	2	-	-	NOUN
ertr-433	63	3	review	review	NOUN
ertr-433	63	4	of	of	ADP
ertr-433	63	5	tourism	tourism	NOUN
ertr-433	63	6	research	research	NOUN
ertr-433	63	7	(	(	PUNCT
ertr-433	63	8	ertr	ertr	NOUN
ertr-433	63	9	)	)	PUNCT
ertr-433	63	10	,	,	PUNCT
ertr-433	63	11	vol	vol	NOUN
ertr-433	63	12	.	.	PROPN
ertr-433	64	1	16	16	NUM
ertr-433	64	2	,	,	PUNCT
ertr-433	64	3	no	no	INTJ
ertr-433	64	4	.	.	NOUN
ertr-433	64	5	6	6	NUM
ertr-433	64	6	,	,	PUNCT
ertr-433	64	7	2019	2019	NUM
ertr-433	65	1	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	65	2	524	524	NUM
ertr-433	65	3	the	the	DET
ertr-433	65	4	importance	importance	NOUN
ertr-433	65	5	of	of	ADP
ertr-433	65	6	online	online	ADJ
ertr-433	65	7	reviews	review	NOUN
ertr-433	65	8	the	the	DET
ertr-433	65	9	widespread	widespread	ADJ
ertr-433	65	10	use	use	NOUN
ertr-433	65	11	of	of	ADP
ertr-433	65	12	the	the	DET
ertr-433	65	13	internet	internet	NOUN
ertr-433	65	14	has	have	AUX
ertr-433	65	15	led	lead	VERB
ertr-433	65	16	to	to	ADP
ertr-433	65	17	a	a	DET
ertr-433	65	18	phenomenon	phenomenon	NOUN
ertr-433	65	19	known	know	VERB
ertr-433	65	20	as	as	ADP
ertr-433	65	21	ewom	ewom	NOUN
ertr-433	65	22	or	or	CCONJ
ertr-433	65	23	electronic	electronic	ADJ
ertr-433	65	24	word	word	NOUN
ertr-433	65	25	of	of	ADP
ertr-433	65	26	mouth	mouth	NOUN
ertr-433	65	27	(	(	PUNCT
ertr-433	65	28	dawson	dawson	PROPN
ertr-433	65	29	&	&	CCONJ
ertr-433	65	30	titz	titz	PROPN
ertr-433	65	31	,	,	PUNCT
ertr-433	65	32	2012	2012	NUM
ertr-433	65	33	,	,	PUNCT
ertr-433	65	34	67	67	NUM
ertr-433	65	35	)	)	PUNCT
ertr-433	65	36	.	.	PUNCT
ertr-433	66	1	according	accord	VERB
ertr-433	66	2	to	to	ADP
ertr-433	66	3	stass	stass	PROPN
ertr-433	66	4	(	(	PUNCT
ertr-433	66	5	2000	2000	NUM
ertr-433	66	6	)	)	PUNCT
ertr-433	66	7	,	,	PUNCT
ertr-433	66	8	ewom	ewom	NOUN
ertr-433	66	9	is	be	AUX
ertr-433	66	10	defined	define	VERB
ertr-433	66	11	as	as	ADP
ertr-433	66	12	any	any	DET
ertr-433	66	13	positive	positive	ADJ
ertr-433	66	14	or	or	CCONJ
ertr-433	66	15	negative	negative	ADJ
ertr-433	66	16	statement	statement	NOUN
ertr-433	66	17	made	make	VERB
ertr-433	66	18	by	by	ADP
ertr-433	66	19	actual	actual	ADJ
ertr-433	66	20	or	or	CCONJ
ertr-433	66	21	former	former	ADJ
ertr-433	66	22	customers	customer	NOUN
ertr-433	66	23	regarding	regard	VERB
ertr-433	66	24	a	a	DET
ertr-433	66	25	product	product	NOUN
ertr-433	66	26	or	or	CCONJ
ertr-433	66	27	service	service	NOUN
ertr-433	66	28	,	,	PUNCT
ertr-433	66	29	which	which	PRON
ertr-433	66	30	is	be	AUX
ertr-433	66	31	made	make	VERB
ertr-433	66	32	available	available	ADJ
ertr-433	66	33	via	via	ADP
ertr-433	66	34	the	the	DET
ertr-433	66	35	internet	internet	NOUN
ertr-433	66	36	.	.	PUNCT
ertr-433	67	1	ewom	ewom	NOUN
ertr-433	67	2	can	can	AUX
ertr-433	67	3	take	take	VERB
ertr-433	67	4	place	place	NOUN
ertr-433	67	5	in	in	ADP
ertr-433	67	6	many	many	ADJ
ertr-433	67	7	ways	way	NOUN
ertr-433	67	8	such	such	ADJ
ertr-433	67	9	as	as	ADP
ertr-433	67	10	customer	customer	NOUN
ertr-433	67	11	reviews	review	NOUN
ertr-433	67	12	,	,	PUNCT
ertr-433	67	13	web	web	NOUN
ertr-433	67	14	-	-	PUNCT
ertr-433	67	15	based	base	VERB
ertr-433	67	16	opinion	opinion	NOUN
ertr-433	67	17	platforms	platform	NOUN
ertr-433	67	18	,	,	PUNCT
ertr-433	67	19	discussion	discussion	NOUN
ertr-433	67	20	forums	forum	NOUN
ertr-433	67	21	,	,	PUNCT
ertr-433	67	22	newsgroups	newsgroup	NOUN
ertr-433	67	23	,	,	PUNCT
ertr-433	67	24	blogs	blog	NOUN
ertr-433	67	25	and	and	CCONJ
ertr-433	67	26	other	other	ADJ
ertr-433	67	27	social	social	ADJ
ertr-433	67	28	media	medium	NOUN
ertr-433	67	29	channels	channel	NOUN
ertr-433	67	30	(	(	PUNCT
ertr-433	67	31	thurau	thurau	ADJ
ertr-433	67	32	,	,	PUNCT
ertr-433	67	33	gwinner	gwinner	NOUN
ertr-433	67	34	,	,	PUNCT
ertr-433	67	35	walsh	walsh	NOUN
ertr-433	67	36	,	,	PUNCT
ertr-433	67	37	&	&	CCONJ
ertr-433	67	38	gremler	gremler	NOUN
ertr-433	67	39	,	,	PUNCT
ertr-433	67	40	2004	2004	NUM
ertr-433	67	41	)	)	PUNCT
ertr-433	67	42	.	.	PUNCT
ertr-433	68	1	an	an	DET
ertr-433	68	2	issue	issue	NOUN
ertr-433	68	3	for	for	ADP
ertr-433	68	4	many	many	ADJ
ertr-433	68	5	tourism	tourism	NOUN
ertr-433	68	6	businesses	business	NOUN
ertr-433	68	7	is	be	AUX
ertr-433	68	8	that	that	SCONJ
ertr-433	68	9	online	online	ADJ
ertr-433	68	10	reviews	review	NOUN
ertr-433	68	11	can	can	AUX
ertr-433	68	12	be	be	AUX
ertr-433	68	13	done	do	VERB
ertr-433	68	14	anonymously	anonymously	ADV
ertr-433	68	15	and	and	CCONJ
ertr-433	68	16	easily	easily	ADV
ertr-433	68	17	by	by	ADP
ertr-433	68	18	anyone	anyone	PRON
ertr-433	68	19	(	(	PUNCT
ertr-433	68	20	dawson	dawson	PROPN
ertr-433	68	21	&	&	CCONJ
ertr-433	68	22	titz	titz	PROPN
ertr-433	68	23	,	,	PUNCT
ertr-433	68	24	2012	2012	NUM
ertr-433	68	25	)	)	PUNCT
ertr-433	68	26	.	.	PUNCT
ertr-433	69	1	thus	thus	ADV
ertr-433	69	2	,	,	PUNCT
ertr-433	69	3	online	online	ADJ
ertr-433	69	4	reviews	review	NOUN
ertr-433	69	5	can	can	AUX
ertr-433	69	6	be	be	AUX
ertr-433	69	7	made	make	VERB
ertr-433	69	8	and	and	CCONJ
ertr-433	69	9	spread	spread	VERB
ertr-433	69	10	word	word	NOUN
ertr-433	69	11	-	-	PUNCT
ertr-433	69	12	of	of	ADP
ertr-433	69	13	-	-	PUNCT
ertr-433	69	14	mouth	mouth	NOUN
ertr-433	69	15	without	without	ADP
ertr-433	69	16	fear	fear	NOUN
ertr-433	69	17	of	of	ADP
ertr-433	69	18	identification	identification	NOUN
ertr-433	69	19	(	(	PUNCT
ertr-433	69	20	black	black	PROPN
ertr-433	69	21	&	&	CCONJ
ertr-433	69	22	kelley	kelley	PROPN
ertr-433	69	23	,	,	PUNCT
ertr-433	69	24	2009	2009	NUM
ertr-433	69	25	)	)	PUNCT
ertr-433	69	26	.	.	PUNCT
ertr-433	70	1	online	online	ADJ
ertr-433	70	2	reviews	review	NOUN
ertr-433	70	3	can	can	AUX
ertr-433	70	4	be	be	AUX
ertr-433	70	5	both	both	ADV
ertr-433	70	6	positive	positive	ADJ
ertr-433	70	7	and	and	CCONJ
ertr-433	70	8	negative	negative	ADJ
ertr-433	70	9	messages	message	NOUN
ertr-433	70	10	about	about	ADP
ertr-433	70	11	a	a	DET
ertr-433	70	12	specific	specific	ADJ
ertr-433	70	13	service	service	NOUN
ertr-433	70	14	or	or	CCONJ
ertr-433	70	15	product	product	NOUN
ertr-433	70	16	(	(	PUNCT
ertr-433	70	17	xie	xie	PROPN
ertr-433	70	18	,	,	PUNCT
ertr-433	70	19	miao	miao	PROPN
ertr-433	70	20	,	,	PUNCT
ertr-433	70	21	kuo	kuo	PROPN
ertr-433	70	22	,	,	PUNCT
ertr-433	70	23	&	&	CCONJ
ertr-433	70	24	lee	lee	PROPN
ertr-433	70	25	,	,	PUNCT
ertr-433	70	26	2011	2011	NUM
ertr-433	70	27	)	)	PUNCT
ertr-433	70	28	.	.	PUNCT
ertr-433	71	1	however	however	ADV
ertr-433	71	2	,	,	PUNCT
ertr-433	71	3	scholars	scholar	NOUN
ertr-433	71	4	have	have	AUX
ertr-433	71	5	not	not	PART
ertr-433	71	6	yet	yet	ADV
ertr-433	71	7	examined	examine	VERB
ertr-433	71	8	complaint	complaint	NOUN
ertr-433	71	9	reviews	review	NOUN
ertr-433	71	10	by	by	ADP
ertr-433	71	11	spa	spa	NOUN
ertr-433	71	12	customers	customer	NOUN
ertr-433	71	13	.	.	PUNCT
ertr-433	72	1	customer	customer	NOUN
ertr-433	72	2	complaints	complaint	NOUN
ertr-433	72	3	will	will	AUX
ertr-433	72	4	be	be	AUX
ertr-433	72	5	a	a	DET
ertr-433	72	6	valuable	valuable	ADJ
ertr-433	72	7	tool	tool	NOUN
ertr-433	72	8	for	for	ADP
ertr-433	72	9	spa	spa	NOUN
ertr-433	72	10	service	service	NOUN
ertr-433	72	11	providers	provider	NOUN
ertr-433	72	12	to	to	PART
ertr-433	72	13	improve	improve	VERB
ertr-433	72	14	their	their	PRON
ertr-433	72	15	services	service	NOUN
ertr-433	72	16	and	and	CCONJ
ertr-433	72	17	correct	correct	ADJ
ertr-433	72	18	service	service	NOUN
ertr-433	72	19	failures	failure	NOUN
ertr-433	72	20	as	as	ADV
ertr-433	72	21	well	well	ADV
ertr-433	72	22	as	as	ADP
ertr-433	72	23	to	to	PART
ertr-433	72	24	enhance	enhance	VERB
ertr-433	72	25	company	company	NOUN
ertr-433	72	26	performance	performance	NOUN
ertr-433	72	27	(	(	PUNCT
ertr-433	72	28	wagner	wagner	NOUN
ertr-433	72	29	,	,	PUNCT
ertr-433	72	30	2008	2008	NUM
ertr-433	72	31	)	)	PUNCT
ertr-433	72	32	.	.	PUNCT
ertr-433	73	1	service	service	NOUN
ertr-433	73	2	quality	quality	NOUN
ertr-433	73	3	spa	spa	NOUN
ertr-433	73	4	businesses	business	NOUN
ertr-433	73	5	mainly	mainly	ADV
ertr-433	73	6	sell	sell	VERB
ertr-433	73	7	an	an	DET
ertr-433	73	8	‘	'	PUNCT
ertr-433	73	9	experience	experience	NOUN
ertr-433	73	10	’	'	PUNCT
ertr-433	73	11	that	that	PRON
ertr-433	73	12	includes	include	VERB
ertr-433	73	13	beauty	beauty	NOUN
ertr-433	73	14	care	care	NOUN
ertr-433	73	15	,	,	PUNCT
ertr-433	73	16	massage	massage	NOUN
ertr-433	73	17	services	service	NOUN
ertr-433	73	18	,	,	PUNCT
ertr-433	73	19	and	and	CCONJ
ertr-433	73	20	health	health	NOUN
ertr-433	73	21	-	-	PUNCT
ertr-433	73	22	related	relate	VERB
ertr-433	73	23	treatments	treatment	NOUN
ertr-433	73	24	(	(	PUNCT
ertr-433	73	25	wuttke	wuttke	NOUN
ertr-433	73	26	&	&	CCONJ
ertr-433	73	27	cohen	cohen	PROPN
ertr-433	73	28	,	,	PUNCT
ertr-433	73	29	2008	2008	NUM
ertr-433	73	30	)	)	PUNCT
ertr-433	73	31	.	.	PUNCT
ertr-433	74	1	the	the	DET
ertr-433	74	2	spa	spa	NOUN
ertr-433	74	3	experience	experience	NOUN
ertr-433	74	4	does	do	AUX
ertr-433	74	5	not	not	PART
ertr-433	74	6	only	only	ADV
ertr-433	74	7	rely	rely	VERB
ertr-433	74	8	on	on	ADP
ertr-433	74	9	physical	physical	ADJ
ertr-433	74	10	services	service	NOUN
ertr-433	74	11	but	but	CCONJ
ertr-433	74	12	also	also	ADV
ertr-433	74	13	includes	include	VERB
ertr-433	74	14	mental	mental	ADJ
ertr-433	74	15	well	well	NOUN
ertr-433	74	16	-	-	PUNCT
ertr-433	74	17	being	being	NOUN
ertr-433	74	18	by	by	ADP
ertr-433	74	19	including	include	VERB
ertr-433	74	20	relaxation	relaxation	NOUN
ertr-433	74	21	and	and	CCONJ
ertr-433	74	22	resting	rest	VERB
ertr-433	74	23	activities	activity	NOUN
ertr-433	74	24	(	(	PUNCT
ertr-433	74	25	sundbo	sundbo	NOUN
ertr-433	74	26	&	&	CCONJ
ertr-433	74	27	darmer	darmer	PROPN
ertr-433	74	28	,	,	PUNCT
ertr-433	74	29	2008	2008	NUM
ertr-433	74	30	)	)	PUNCT
ertr-433	74	31	.	.	PUNCT
ertr-433	75	1	as	as	SCONJ
ertr-433	75	2	previously	previously	ADV
ertr-433	75	3	stated	state	VERB
ertr-433	75	4	,	,	PUNCT
ertr-433	75	5	the	the	DET
ertr-433	75	6	spa	spa	NOUN
ertr-433	75	7	business	business	NOUN
ertr-433	75	8	is	be	AUX
ertr-433	75	9	a	a	DET
ertr-433	75	10	service	service	NOUN
ertr-433	75	11	-	-	PUNCT
ertr-433	75	12	oriented	orient	VERB
ertr-433	75	13	business	business	NOUN
ertr-433	75	14	in	in	ADP
ertr-433	75	15	which	which	PRON
ertr-433	75	16	people	people	NOUN
ertr-433	75	17	mainly	mainly	ADV
ertr-433	75	18	deliver	deliver	VERB
ertr-433	75	19	the	the	DET
ertr-433	75	20	service	service	NOUN
ertr-433	75	21	.	.	PUNCT
ertr-433	76	1	most	most	ADJ
ertr-433	76	2	spa	spa	NOUN
ertr-433	76	3	products	product	NOUN
ertr-433	76	4	are	be	AUX
ertr-433	76	5	services	service	NOUN
ertr-433	76	6	(	(	PUNCT
ertr-433	76	7	e.g.	e.g.	ADV
ertr-433	76	8	,	,	PUNCT
ertr-433	76	9	treatments	treatment	NOUN
ertr-433	76	10	and	and	CCONJ
ertr-433	76	11	beauty	beauty	NOUN
ertr-433	76	12	care	care	NOUN
ertr-433	76	13	)	)	PUNCT
ertr-433	76	14	.	.	PUNCT
ertr-433	77	1	these	these	DET
ertr-433	77	2	services	service	NOUN
ertr-433	77	3	are	be	AUX
ertr-433	77	4	highly	highly	ADV
ertr-433	77	5	related	related	ADJ
ertr-433	77	6	to	to	ADP
ertr-433	77	7	staff	staff	NOUN
ertr-433	77	8	performance	performance	NOUN
ertr-433	77	9	.	.	PUNCT
ertr-433	78	1	in	in	ADP
ertr-433	78	2	this	this	DET
ertr-433	78	3	regard	regard	NOUN
ertr-433	78	4	,	,	PUNCT
ertr-433	78	5	customers	customer	NOUN
ertr-433	78	6	perceive	perceive	VERB
ertr-433	78	7	the	the	DET
ertr-433	78	8	quality	quality	NOUN
ertr-433	78	9	of	of	ADP
ertr-433	78	10	spa	spa	NOUN
ertr-433	78	11	services	service	NOUN
ertr-433	78	12	through	through	ADP
ertr-433	78	13	the	the	DET
ertr-433	78	14	assessment	assessment	NOUN
ertr-433	78	15	of	of	ADP
ertr-433	78	16	how	how	SCONJ
ertr-433	78	17	the	the	DET
ertr-433	78	18	services	service	NOUN
ertr-433	78	19	correspond	correspond	VERB
ertr-433	78	20	to	to	ADP
ertr-433	78	21	their	their	PRON
ertr-433	78	22	needs	need	NOUN
ertr-433	78	23	and	and	CCONJ
ertr-433	78	24	expectations	expectation	NOUN
ertr-433	78	25	.	.	PUNCT
ertr-433	79	1	due	due	ADP
ertr-433	79	2	to	to	ADP
ertr-433	79	3	these	these	DET
ertr-433	79	4	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	79	5	e	e	NOUN
ertr-433	79	6	-	-	NOUN
ertr-433	79	7	review	review	NOUN
ertr-433	79	8	of	of	ADP
ertr-433	79	9	tourism	tourism	NOUN
ertr-433	79	10	research	research	NOUN
ertr-433	79	11	(	(	PUNCT
ertr-433	79	12	ertr	ertr	NOUN
ertr-433	79	13	)	)	PUNCT
ertr-433	79	14	,	,	PUNCT
ertr-433	79	15	vol	vol	NOUN
ertr-433	79	16	.	.	PROPN
ertr-433	79	17	16	16	NUM
ertr-433	79	18	,	,	PUNCT
ertr-433	79	19	no	no	INTJ
ertr-433	79	20	.	.	NOUN
ertr-433	79	21	6	6	NUM
ertr-433	79	22	,	,	PUNCT
ertr-433	79	23	2019	2019	NUM
ertr-433	79	24	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	79	25	525	525	NUM
ertr-433	79	26	distinct	distinct	ADJ
ertr-433	79	27	features	feature	NOUN
ertr-433	79	28	,	,	PUNCT
ertr-433	79	29	service	service	NOUN
ertr-433	79	30	quality	quality	NOUN
ertr-433	79	31	is	be	AUX
ertr-433	79	32	important	important	ADJ
ertr-433	79	33	for	for	ADP
ertr-433	79	34	spa	spa	NOUN
ertr-433	79	35	service	service	NOUN
ertr-433	79	36	providers	provider	NOUN
ertr-433	79	37	in	in	ADP
ertr-433	79	38	understanding	understand	VERB
ertr-433	79	39	what	what	PRON
ertr-433	79	40	customers	customer	NOUN
ertr-433	79	41	need	need	VERB
ertr-433	79	42	and	and	CCONJ
ertr-433	79	43	expect	expect	VERB
ertr-433	79	44	.	.	PUNCT
ertr-433	80	1	one	one	NUM
ertr-433	80	2	approach	approach	NOUN
ertr-433	80	3	to	to	PART
ertr-433	80	4	gain	gain	VERB
ertr-433	80	5	deeper	deep	ADJ
ertr-433	80	6	insights	insight	NOUN
ertr-433	80	7	into	into	ADP
ertr-433	80	8	spa	spa	NOUN
ertr-433	80	9	services	service	NOUN
ertr-433	80	10	and	and	CCONJ
ertr-433	80	11	their	their	PRON
ertr-433	80	12	performance	performance	NOUN
ertr-433	80	13	is	be	AUX
ertr-433	80	14	through	through	ADP
ertr-433	80	15	service	service	NOUN
ertr-433	80	16	quality	quality	NOUN
ertr-433	80	17	.	.	PUNCT
ertr-433	81	1	service	service	NOUN
ertr-433	81	2	quality	quality	NOUN
ertr-433	81	3	is	be	AUX
ertr-433	81	4	a	a	DET
ertr-433	81	5	concept	concept	NOUN
ertr-433	81	6	that	that	PRON
ertr-433	81	7	describes	describe	VERB
ertr-433	81	8	the	the	DET
ertr-433	81	9	evaluation	evaluation	NOUN
ertr-433	81	10	of	of	ADP
ertr-433	81	11	how	how	SCONJ
ertr-433	81	12	well	well	ADV
ertr-433	81	13	a	a	DET
ertr-433	81	14	delivered	deliver	VERB
ertr-433	81	15	service	service	NOUN
ertr-433	81	16	meets	meet	VERB
ertr-433	81	17	customer	customer	NOUN
ertr-433	81	18	expectations	expectation	NOUN
ertr-433	81	19	.	.	PUNCT
ertr-433	82	1	service	service	NOUN
ertr-433	82	2	providers	provider	NOUN
ertr-433	82	3	(	(	PUNCT
ertr-433	82	4	e.g.	e.g.	ADV
ertr-433	82	5	,	,	PUNCT
ertr-433	82	6	hotels	hotel	NOUN
ertr-433	82	7	,	,	PUNCT
ertr-433	82	8	spas	spa	NOUN
ertr-433	82	9	)	)	PUNCT
ertr-433	82	10	often	often	ADV
ertr-433	82	11	assess	assess	VERB
ertr-433	82	12	service	service	NOUN
ertr-433	82	13	quality	quality	NOUN
ertr-433	82	14	in	in	ADP
ertr-433	82	15	order	order	NOUN
ertr-433	82	16	to	to	PART
ertr-433	82	17	improve	improve	VERB
ertr-433	82	18	their	their	PRON
ertr-433	82	19	services	service	NOUN
ertr-433	82	20	and	and	CCONJ
ertr-433	82	21	enhance	enhance	VERB
ertr-433	82	22	customer	customer	NOUN
ertr-433	82	23	satisfaction	satisfaction	NOUN
ertr-433	82	24	.	.	PUNCT
ertr-433	83	1	service	service	NOUN
ertr-433	83	2	quality	quality	NOUN
ertr-433	83	3	is	be	AUX
ertr-433	83	4	,	,	PUNCT
ertr-433	83	5	therefore	therefore	ADV
ertr-433	83	6	,	,	PUNCT
ertr-433	83	7	an	an	DET
ertr-433	83	8	important	important	ADJ
ertr-433	83	9	issue	issue	NOUN
ertr-433	83	10	for	for	ADP
ertr-433	83	11	tourism	tourism	NOUN
ertr-433	83	12	businesses	business	NOUN
ertr-433	83	13	,	,	PUNCT
ertr-433	83	14	including	include	VERB
ertr-433	83	15	spa	spa	NOUN
ertr-433	83	16	establishments	establishment	NOUN
ertr-433	83	17	,	,	PUNCT
ertr-433	83	18	in	in	ADP
ertr-433	83	19	order	order	NOUN
ertr-433	83	20	to	to	PART
ertr-433	83	21	understand	understand	VERB
ertr-433	83	22	how	how	SCONJ
ertr-433	83	23	well	well	ADV
ertr-433	83	24	their	their	PRON
ertr-433	83	25	services	service	NOUN
ertr-433	83	26	meet	meet	VERB
ertr-433	83	27	customer	customer	NOUN
ertr-433	83	28	expectations	expectation	NOUN
ertr-433	83	29	.	.	PUNCT
ertr-433	84	1	understanding	understand	VERB
ertr-433	84	2	these	these	DET
ertr-433	84	3	issues	issue	NOUN
ertr-433	84	4	may	may	AUX
ertr-433	84	5	help	help	VERB
ertr-433	84	6	businesses	business	NOUN
ertr-433	84	7	to	to	PART
ertr-433	84	8	improve	improve	VERB
ertr-433	84	9	customer	customer	NOUN
ertr-433	84	10	services	service	NOUN
ertr-433	84	11	as	as	ADV
ertr-433	84	12	well	well	ADV
ertr-433	84	13	as	as	ADP
ertr-433	84	14	to	to	PART
ertr-433	84	15	enhance	enhance	VERB
ertr-433	84	16	customer	customer	NOUN
ertr-433	84	17	satisfaction	satisfaction	NOUN
ertr-433	84	18	and	and	CCONJ
ertr-433	84	19	business	business	NOUN
ertr-433	84	20	performance	performance	NOUN
ertr-433	84	21	(	(	PUNCT
ertr-433	84	22	memarzadeh	memarzadeh	PROPN
ertr-433	84	23	&	&	CCONJ
ertr-433	84	24	chang	chang	PROPN
ertr-433	84	25	,	,	PUNCT
ertr-433	84	26	2015	2015	NUM
ertr-433	84	27	;	;	PUNCT
ertr-433	84	28	lo	lo	PROPN
ertr-433	84	29	et	et	PROPN
ertr-433	84	30	al	al	PROPN
ertr-433	84	31	.	.	PROPN
ertr-433	84	32	,	,	PUNCT
ertr-433	84	33	2015	2015	NUM
ertr-433	84	34	)	)	PUNCT
ertr-433	84	35	.	.	PUNCT
ertr-433	85	1	in	in	SCONJ
ertr-433	85	2	order	order	NOUN
ertr-433	85	3	to	to	PART
ertr-433	85	4	measure	measure	VERB
ertr-433	85	5	service	service	NOUN
ertr-433	85	6	quality	quality	NOUN
ertr-433	85	7	,	,	PUNCT
ertr-433	85	8	servqual	servqual	ADJ
ertr-433	85	9	(	(	PUNCT
ertr-433	85	10	or	or	CCONJ
ertr-433	85	11	service	service	NOUN
ertr-433	85	12	quality	quality	NOUN
ertr-433	85	13	dimensions	dimension	NOUN
ertr-433	85	14	)	)	PUNCT
ertr-433	85	15	is	be	AUX
ertr-433	85	16	employed	employ	VERB
ertr-433	85	17	.	.	PUNCT
ertr-433	86	1	servqual	servqual	PROPN
ertr-433	86	2	is	be	AUX
ertr-433	86	3	a	a	DET
ertr-433	86	4	multi	multi	ADJ
ertr-433	86	5	-	-	ADJ
ertr-433	86	6	dimensional	dimensional	ADJ
ertr-433	86	7	research	research	NOUN
ertr-433	86	8	instrument	instrument	NOUN
ertr-433	86	9	designed	design	VERB
ertr-433	86	10	to	to	PART
ertr-433	86	11	measure	measure	VERB
ertr-433	86	12	consumer	consumer	NOUN
ertr-433	86	13	expectations	expectation	NOUN
ertr-433	86	14	and	and	CCONJ
ertr-433	86	15	perceptions	perception	NOUN
ertr-433	86	16	of	of	ADP
ertr-433	86	17	the	the	DET
ertr-433	86	18	service	service	NOUN
ertr-433	86	19	in	in	ADP
ertr-433	86	20	terms	term	NOUN
ertr-433	86	21	of	of	ADP
ertr-433	86	22	5	5	NUM
ertr-433	86	23	dimensions	dimension	NOUN
ertr-433	86	24	:	:	PUNCT
ertr-433	86	25	1	1	X
ertr-433	86	26	)	)	PUNCT
ertr-433	86	27	reliability	reliability	NOUN
ertr-433	86	28	,	,	PUNCT
ertr-433	86	29	2	2	NUM
ertr-433	86	30	)	)	PUNCT
ertr-433	86	31	responsiveness	responsiveness	NOUN
ertr-433	86	32	,	,	PUNCT
ertr-433	86	33	3	3	NUM
ertr-433	86	34	)	)	PUNCT
ertr-433	86	35	assurance	assurance	NOUN
ertr-433	86	36	,	,	PUNCT
ertr-433	86	37	4	4	NUM
ertr-433	86	38	)	)	PUNCT
ertr-433	86	39	empathy	empathy	NOUN
ertr-433	86	40	and	and	CCONJ
ertr-433	86	41	5	5	X
ertr-433	86	42	)	)	PUNCT
ertr-433	86	43	tangibility	tangibility	NOUN
ertr-433	86	44	(	(	PUNCT
ertr-433	86	45	parasuraman	parasuraman	NOUN
ertr-433	86	46	,	,	PUNCT
ertr-433	86	47	zeithaml	zeithaml	PROPN
ertr-433	86	48	,	,	PUNCT
ertr-433	86	49	&	&	CCONJ
ertr-433	86	50	berry	berry	PROPN
ertr-433	86	51	,	,	PUNCT
ertr-433	86	52	1988	1988	NUM
ertr-433	86	53	)	)	PUNCT
ertr-433	86	54	.	.	PUNCT
ertr-433	87	1	previous	previous	ADJ
ertr-433	87	2	studies	study	NOUN
ertr-433	87	3	have	have	AUX
ertr-433	87	4	used	use	VERB
ertr-433	87	5	servqual	servqual	ADJ
ertr-433	87	6	to	to	PART
ertr-433	87	7	examine	examine	VERB
ertr-433	87	8	spa	spa	NOUN
ertr-433	87	9	service	service	NOUN
ertr-433	87	10	quality	quality	NOUN
ertr-433	87	11	through	through	ADP
ertr-433	87	12	questionnaire	questionnaire	NOUN
ertr-433	87	13	surveys	survey	NOUN
ertr-433	87	14	(	(	PUNCT
ertr-433	87	15	chieochankitkan	chieochankitkan	PROPN
ertr-433	87	16	&	&	CCONJ
ertr-433	87	17	sukpatch	sukpatch	PROPN
ertr-433	87	18	,	,	PUNCT
ertr-433	87	19	2014	2014	NUM
ertr-433	87	20	;	;	PUNCT
ertr-433	87	21	markovic	markovic	PROPN
ertr-433	87	22	et	et	PROPN
ertr-433	87	23	al	al	PROPN
ertr-433	87	24	.	.	PROPN
ertr-433	87	25	,	,	PUNCT
ertr-433	87	26	2014	2014	NUM
ertr-433	87	27	;	;	PUNCT
ertr-433	87	28	lo	lo	PROPN
ertr-433	87	29	et	et	PROPN
ertr-433	87	30	al	al	PROPN
ertr-433	87	31	.	.	PROPN
ertr-433	87	32	,	,	PUNCT
ertr-433	87	33	2015	2015	NUM
ertr-433	87	34	)	)	PUNCT
ertr-433	87	35	.	.	PUNCT
ertr-433	88	1	however	however	ADV
ertr-433	88	2	,	,	PUNCT
ertr-433	88	3	scholars	scholar	NOUN
ertr-433	88	4	do	do	AUX
ertr-433	88	5	not	not	PART
ertr-433	88	6	often	often	ADV
ertr-433	88	7	conduct	conduct	VERB
ertr-433	88	8	an	an	DET
ertr-433	88	9	analysis	analysis	NOUN
ertr-433	88	10	of	of	ADP
ertr-433	88	11	service	service	NOUN
ertr-433	88	12	quality	quality	NOUN
ertr-433	88	13	based	base	VERB
ertr-433	88	14	on	on	ADP
ertr-433	88	15	secondary	secondary	ADJ
ertr-433	88	16	sources	source	NOUN
ertr-433	88	17	.	.	PUNCT
ertr-433	89	1	this	this	DET
ertr-433	89	2	study	study	NOUN
ertr-433	89	3	will	will	AUX
ertr-433	89	4	apply	apply	VERB
ertr-433	89	5	the	the	DET
ertr-433	89	6	concept	concept	NOUN
ertr-433	89	7	of	of	ADP
ertr-433	89	8	servqual	servqual	ADJ
ertr-433	89	9	to	to	PART
ertr-433	89	10	analyze	analyze	VERB
ertr-433	89	11	the	the	DET
ertr-433	89	12	contents	content	NOUN
ertr-433	89	13	of	of	ADP
ertr-433	89	14	customers	customer	NOUN
ertr-433	89	15	’	'	PUNCT
ertr-433	89	16	e	e	NOUN
ertr-433	89	17	-	-	NOUN
ertr-433	89	18	complaints	complaint	NOUN
ertr-433	89	19	to	to	PART
ertr-433	89	20	further	far	ADV
ertr-433	89	21	understand	understand	VERB
ertr-433	89	22	spa	spa	NOUN
ertr-433	89	23	service	service	NOUN
ertr-433	89	24	quality	quality	NOUN
ertr-433	89	25	with	with	ADP
ertr-433	89	26	a	a	DET
ertr-433	89	27	secondary	secondary	ADJ
ertr-433	89	28	data	datum	NOUN
ertr-433	89	29	approach	approach	NOUN
ertr-433	89	30	.	.	PUNCT
ertr-433	90	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	91	1	e	e	X
ertr-433	91	2	-	-	NOUN
ertr-433	91	3	review	review	NOUN
ertr-433	91	4	of	of	ADP
ertr-433	91	5	tourism	tourism	NOUN
ertr-433	91	6	research	research	NOUN
ertr-433	91	7	(	(	PUNCT
ertr-433	91	8	ertr	ertr	NOUN
ertr-433	91	9	)	)	PUNCT
ertr-433	91	10	,	,	PUNCT
ertr-433	91	11	vol	vol	NOUN
ertr-433	91	12	.	.	PROPN
ertr-433	91	13	16	16	NUM
ertr-433	91	14	,	,	PUNCT
ertr-433	91	15	no	no	INTJ
ertr-433	91	16	.	.	NOUN
ertr-433	91	17	6	6	NUM
ertr-433	91	18	,	,	PUNCT
ertr-433	91	19	2019	2019	NUM
ertr-433	91	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	91	21	526	526	NUM
ertr-433	91	22	methodology	methodology	NOUN
ertr-433	91	23	the	the	DET
ertr-433	91	24	research	research	NOUN
ertr-433	91	25	methodology	methodology	NOUN
ertr-433	91	26	of	of	ADP
ertr-433	91	27	this	this	DET
ertr-433	91	28	study	study	NOUN
ertr-433	91	29	includes	include	VERB
ertr-433	91	30	the	the	DET
ertr-433	91	31	following	follow	VERB
ertr-433	91	32	steps	step	NOUN
ertr-433	91	33	:	:	PUNCT
ertr-433	91	34	1	1	X
ertr-433	91	35	)	)	PUNCT
ertr-433	91	36	identifying	identify	VERB
ertr-433	91	37	spa	spa	NOUN
ertr-433	91	38	establishments	establishment	NOUN
ertr-433	91	39	2	2	NUM
ertr-433	91	40	)	)	PUNCT
ertr-433	91	41	setting	set	VERB
ertr-433	91	42	the	the	DET
ertr-433	91	43	criteria	criterion	NOUN
ertr-433	91	44	for	for	ADP
ertr-433	91	45	sample	sample	NOUN
ertr-433	91	46	selection	selection	NOUN
ertr-433	91	47	3	3	NUM
ertr-433	91	48	)	)	PUNCT
ertr-433	91	49	data	datum	NOUN
ertr-433	91	50	collection	collection	NOUN
ertr-433	91	51	and	and	CCONJ
ertr-433	91	52	4	4	NUM
ertr-433	91	53	)	)	PUNCT
ertr-433	91	54	data	datum	NOUN
ertr-433	91	55	analysis	analysis	NOUN
ertr-433	91	56	.	.	PUNCT
ertr-433	92	1	firstly	firstly	ADV
ertr-433	92	2	,	,	PUNCT
ertr-433	92	3	in	in	ADP
ertr-433	92	4	order	order	NOUN
ertr-433	92	5	to	to	PART
ertr-433	92	6	identify	identify	VERB
ertr-433	92	7	the	the	DET
ertr-433	92	8	spa	spa	NOUN
ertr-433	92	9	establishments	establishment	NOUN
ertr-433	92	10	,	,	PUNCT
ertr-433	92	11	customer	customer	NOUN
ertr-433	92	12	complaints	complaint	NOUN
ertr-433	92	13	,	,	PUNCT
ertr-433	92	14	and	and	CCONJ
ertr-433	92	15	negative	negative	ADJ
ertr-433	92	16	reviews	review	NOUN
ertr-433	92	17	regarding	regard	VERB
ertr-433	92	18	spa	spa	NOUN
ertr-433	92	19	services	service	NOUN
ertr-433	92	20	in	in	ADP
ertr-433	92	21	thailand	thailand	PROPN
ertr-433	92	22	were	be	AUX
ertr-433	92	23	the	the	DET
ertr-433	92	24	focus	focus	NOUN
ertr-433	92	25	of	of	ADP
ertr-433	92	26	this	this	DET
ertr-433	92	27	study	study	NOUN
ertr-433	92	28	.	.	PUNCT
ertr-433	93	1	these	these	DET
ertr-433	93	2	reviews	review	NOUN
ertr-433	93	3	came	come	VERB
ertr-433	93	4	from	from	ADP
ertr-433	93	5	foreign	foreign	ADJ
ertr-433	93	6	customers	customer	NOUN
ertr-433	93	7	(	(	PUNCT
ertr-433	93	8	mainly	mainly	ADV
ertr-433	93	9	tourists	tourist	NOUN
ertr-433	93	10	)	)	PUNCT
ertr-433	93	11	who	who	PRON
ertr-433	93	12	had	have	AUX
ertr-433	93	13	used	use	VERB
ertr-433	93	14	or	or	CCONJ
ertr-433	93	15	experienced	experience	VERB
ertr-433	93	16	thai	thai	PROPN
ertr-433	93	17	spa	spa	NOUN
ertr-433	93	18	services	service	NOUN
ertr-433	93	19	.	.	PUNCT
ertr-433	94	1	after	after	ADP
ertr-433	94	2	experiencing	experience	VERB
ertr-433	94	3	the	the	DET
ertr-433	94	4	services	service	NOUN
ertr-433	94	5	,	,	PUNCT
ertr-433	94	6	they	they	PRON
ertr-433	94	7	wrote	write	VERB
ertr-433	94	8	reviews	review	NOUN
ertr-433	94	9	by	by	ADP
ertr-433	94	10	sharing	share	VERB
ertr-433	94	11	or	or	CCONJ
ertr-433	94	12	reflecting	reflect	VERB
ertr-433	94	13	on	on	ADP
ertr-433	94	14	their	their	PRON
ertr-433	94	15	experiences	experience	NOUN
ertr-433	94	16	,	,	PUNCT
ertr-433	94	17	particularly	particularly	ADV
ertr-433	94	18	their	their	PRON
ertr-433	94	19	dissatisfaction	dissatisfaction	NOUN
ertr-433	94	20	or	or	CCONJ
ertr-433	94	21	bad	bad	ADJ
ertr-433	94	22	experiences	experience	NOUN
ertr-433	94	23	,	,	PUNCT
ertr-433	94	24	about	about	ADP
ertr-433	94	25	the	the	DET
ertr-433	94	26	spa	spa	NOUN
ertr-433	94	27	services	service	NOUN
ertr-433	94	28	on	on	ADP
ertr-433	94	29	a	a	DET
ertr-433	94	30	travel	travel	NOUN
ertr-433	94	31	review	review	NOUN
ertr-433	94	32	website	website	NOUN
ertr-433	94	33	.	.	PUNCT
ertr-433	95	1	before	before	ADP
ertr-433	95	2	analyzing	analyze	VERB
ertr-433	95	3	the	the	DET
ertr-433	95	4	reviews	review	NOUN
ertr-433	95	5	,	,	PUNCT
ertr-433	95	6	spa	spa	NOUN
ertr-433	95	7	businesses	business	NOUN
ertr-433	95	8	(	(	PUNCT
ertr-433	95	9	or	or	CCONJ
ertr-433	95	10	spa	spa	NOUN
ertr-433	95	11	establishments	establishment	NOUN
ertr-433	95	12	)	)	PUNCT
ertr-433	95	13	need	need	VERB
ertr-433	95	14	to	to	PART
ertr-433	95	15	be	be	AUX
ertr-433	95	16	identified	identify	VERB
ertr-433	95	17	.	.	PUNCT
ertr-433	96	1	in	in	ADP
ertr-433	96	2	this	this	DET
ertr-433	96	3	study	study	NOUN
ertr-433	96	4	,	,	PUNCT
ertr-433	96	5	spa	spa	NOUN
ertr-433	96	6	businesses	business	NOUN
ertr-433	96	7	are	be	AUX
ertr-433	96	8	those	those	PRON
ertr-433	96	9	registered	register	VERB
ertr-433	96	10	with	with	ADP
ertr-433	96	11	the	the	DET
ertr-433	96	12	ministry	ministry	PROPN
ertr-433	96	13	of	of	ADP
ertr-433	96	14	public	public	ADJ
ertr-433	96	15	health	health	NOUN
ertr-433	96	16	(	(	PUNCT
ertr-433	96	17	the	the	DET
ertr-433	96	18	government	government	NOUN
ertr-433	96	19	department	department	NOUN
ertr-433	96	20	that	that	PRON
ertr-433	96	21	regulates	regulate	VERB
ertr-433	96	22	the	the	DET
ertr-433	96	23	standard	standard	NOUN
ertr-433	96	24	of	of	ADP
ertr-433	96	25	spa	spa	NOUN
ertr-433	96	26	businesses	business	NOUN
ertr-433	96	27	in	in	ADP
ertr-433	96	28	thailand	thailand	PROPN
ertr-433	96	29	)	)	PUNCT
ertr-433	96	30	.	.	PUNCT
ertr-433	97	1	these	these	DET
ertr-433	97	2	registered	register	VERB
ertr-433	97	3	spas	spa	NOUN
ertr-433	97	4	have	have	AUX
ertr-433	97	5	met	meet	VERB
ertr-433	97	6	certain	certain	ADJ
ertr-433	97	7	standards	standard	NOUN
ertr-433	97	8	required	require	VERB
ertr-433	97	9	by	by	ADP
ertr-433	97	10	the	the	DET
ertr-433	97	11	government	government	NOUN
ertr-433	97	12	,	,	PUNCT
ertr-433	97	13	and	and	CCONJ
ertr-433	97	14	they	they	PRON
ertr-433	97	15	are	be	AUX
ertr-433	97	16	the	the	DET
ertr-433	97	17	targets	target	NOUN
ertr-433	97	18	in	in	ADP
ertr-433	97	19	the	the	DET
ertr-433	97	20	promotion	promotion	NOUN
ertr-433	97	21	of	of	ADP
ertr-433	97	22	wellness	wellness	NOUN
ertr-433	97	23	tourism	tourism	NOUN
ertr-433	97	24	in	in	ADP
ertr-433	97	25	thailand	thailand	PROPN
ertr-433	97	26	.	.	PUNCT
ertr-433	98	1	in	in	ADP
ertr-433	98	2	order	order	NOUN
ertr-433	98	3	to	to	PART
ertr-433	98	4	enhance	enhance	VERB
ertr-433	98	5	data	data	NOUN
ertr-433	98	6	reliability	reliability	NOUN
ertr-433	98	7	,	,	PUNCT
ertr-433	98	8	spa	spa	NOUN
ertr-433	98	9	establishments	establishment	NOUN
ertr-433	98	10	in	in	ADP
ertr-433	98	11	bangkok	bangkok	PROPN
ertr-433	98	12	,	,	PUNCT
ertr-433	98	13	and	and	CCONJ
ertr-433	98	14	other	other	ADJ
ertr-433	98	15	major	major	ADJ
ertr-433	98	16	tourist	tourist	NOUN
ertr-433	98	17	cities	city	NOUN
ertr-433	98	18	in	in	ADP
ertr-433	98	19	thailand	thailand	PROPN
ertr-433	98	20	were	be	AUX
ertr-433	98	21	included	include	VERB
ertr-433	98	22	in	in	ADP
ertr-433	98	23	the	the	DET
ertr-433	98	24	analysis	analysis	NOUN
ertr-433	98	25	.	.	PUNCT
ertr-433	99	1	they	they	PRON
ertr-433	99	2	were	be	AUX
ertr-433	99	3	chiangmai	chiangmai	PROPN
ertr-433	99	4	(	(	PUNCT
ertr-433	99	5	north	north	NOUN
ertr-433	99	6	)	)	PUNCT
ertr-433	99	7	,	,	PUNCT
ertr-433	99	8	nakhon	nakhon	PROPN
ertr-433	99	9	ratchasima	ratchasima	PROPN
ertr-433	99	10	(	(	PUNCT
ertr-433	99	11	northeast	northeast	NOUN
ertr-433	99	12	)	)	PUNCT
ertr-433	99	13	,	,	PUNCT
ertr-433	99	14	pattaya	pattaya	PROPN
ertr-433	99	15	(	(	PUNCT
ertr-433	99	16	east	east	NOUN
ertr-433	99	17	)	)	PUNCT
ertr-433	99	18	,	,	PUNCT
ertr-433	99	19	and	and	CCONJ
ertr-433	99	20	phuket	phuket	NOUN
ertr-433	99	21	(	(	PUNCT
ertr-433	99	22	south	south	NOUN
ertr-433	99	23	)	)	PUNCT
ertr-433	99	24	.	.	PUNCT
ertr-433	100	1	according	accord	VERB
ertr-433	100	2	to	to	ADP
ertr-433	100	3	the	the	DET
ertr-433	100	4	ministry	ministry	PROPN
ertr-433	100	5	of	of	ADP
ertr-433	100	6	public	public	PROPN
ertr-433	100	7	health	health	NOUN
ertr-433	100	8	(	(	PUNCT
ertr-433	100	9	2017	2017	NUM
ertr-433	100	10	)	)	PUNCT
ertr-433	100	11	,	,	PUNCT
ertr-433	100	12	bangkok	bangkok	PROPN
ertr-433	100	13	has	have	VERB
ertr-433	100	14	the	the	DET
ertr-433	100	15	highest	high	ADJ
ertr-433	100	16	number	number	NOUN
ertr-433	100	17	of	of	ADP
ertr-433	100	18	registered	register	VERB
ertr-433	100	19	day	day	NOUN
ertr-433	100	20	spas	spa	NOUN
ertr-433	100	21	with	with	ADP
ertr-433	100	22	128	128	NUM
ertr-433	100	23	establishments	establishment	NOUN
ertr-433	100	24	,	,	PUNCT
ertr-433	100	25	followed	follow	VERB
ertr-433	100	26	by	by	ADP
ertr-433	100	27	phuket	phuket	NOUN
ertr-433	100	28	with	with	ADP
ertr-433	100	29	26	26	NUM
ertr-433	100	30	,	,	PUNCT
ertr-433	100	31	pattaya	pattaya	NOUN
ertr-433	100	32	with	with	ADP
ertr-433	100	33	18	18	NUM
ertr-433	100	34	,	,	PUNCT
ertr-433	100	35	nakhon	nakhon	NOUN
ertr-433	100	36	ratchasima	ratchasima	NOUN
ertr-433	100	37	with	with	ADP
ertr-433	100	38	7	7	NUM
ertr-433	100	39	,	,	PUNCT
ertr-433	100	40	and	and	CCONJ
ertr-433	100	41	chiang	chiang	PROPN
ertr-433	100	42	mai	mai	PROPN
ertr-433	100	43	with	with	ADP
ertr-433	100	44	four	four	NUM
ertr-433	100	45	spa	spa	NOUN
ertr-433	100	46	establishments	establishment	NOUN
ertr-433	100	47	.	.	PUNCT
ertr-433	101	1	for	for	ADP
ertr-433	101	2	the	the	DET
ertr-433	101	3	five	five	NUM
ertr-433	101	4	major	major	ADJ
ertr-433	101	5	tourism	tourism	NOUN
ertr-433	101	6	cities	city	NOUN
ertr-433	101	7	,	,	PUNCT
ertr-433	101	8	there	there	PRON
ertr-433	101	9	is	be	VERB
ertr-433	101	10	a	a	DET
ertr-433	101	11	total	total	NOUN
ertr-433	101	12	of	of	ADP
ertr-433	101	13	183	183	NUM
ertr-433	101	14	registered	register	VERB
ertr-433	101	15	day	day	NOUN
ertr-433	101	16	spas	spa	NOUN
ertr-433	101	17	included	include	VERB
ertr-433	101	18	in	in	ADP
ertr-433	101	19	the	the	DET
ertr-433	101	20	analysis	analysis	NOUN
ertr-433	101	21	.	.	PUNCT
ertr-433	102	1	secondly	secondly	ADV
ertr-433	102	2	,	,	PUNCT
ertr-433	102	3	the	the	DET
ertr-433	102	4	sample	sample	NOUN
ertr-433	102	5	selection	selection	NOUN
ertr-433	102	6	(	(	PUNCT
ertr-433	102	7	spa	spa	NOUN
ertr-433	102	8	complaints	complaint	NOUN
ertr-433	102	9	)	)	PUNCT
ertr-433	102	10	was	be	AUX
ertr-433	102	11	found	find	VERB
ertr-433	102	12	via	via	ADP
ertr-433	102	13	a	a	DET
ertr-433	102	14	popular	popular	ADJ
ertr-433	102	15	travel	travel	NOUN
ertr-433	102	16	review	review	NOUN
ertr-433	102	17	website	website	NOUN
ertr-433	102	18	,	,	PUNCT
ertr-433	102	19	tripadvisor	tripadvisor	PROPN
ertr-433	102	20	,	,	PUNCT
ertr-433	102	21	which	which	PRON
ertr-433	102	22	is	be	AUX
ertr-433	102	23	an	an	DET
ertr-433	102	24	important	important	ADJ
ertr-433	102	25	and	and	CCONJ
ertr-433	102	26	useful	useful	ADJ
ertr-433	102	27	travel	travel	NOUN
ertr-433	102	28	website	website	NOUN
ertr-433	102	29	providing	provide	VERB
ertr-433	102	30	reviews	review	NOUN
ertr-433	102	31	of	of	ADP
ertr-433	102	32	travel	travel	NOUN
ertr-433	102	33	-	-	PUNCT
ertr-433	102	34	related	relate	VERB
ertr-433	102	35	products	product	NOUN
ertr-433	102	36	around	around	ADP
ertr-433	102	37	the	the	DET
ertr-433	102	38	world	world	NOUN
ertr-433	102	39	(	(	PUNCT
ertr-433	102	40	memarzadeh	memarzadeh	PROPN
ertr-433	102	41	&	&	CCONJ
ertr-433	102	42	chang	chang	PROPN
ertr-433	102	43	,	,	PUNCT
ertr-433	102	44	2015	2015	NUM
ertr-433	102	45	)	)	PUNCT
ertr-433	102	46	.	.	PUNCT
ertr-433	103	1	previous	previous	ADJ
ertr-433	103	2	studies	study	NOUN
ertr-433	103	3	used	use	VERB
ertr-433	103	4	tripadvisor	tripadvisor	NOUN
ertr-433	103	5	to	to	PART
ertr-433	103	6	analyze	analyze	VERB
ertr-433	103	7	online	online	ADJ
ertr-433	103	8	customer	customer	NOUN
ertr-433	103	9	complaints	complaint	NOUN
ertr-433	103	10	at	at	ADP
ertr-433	103	11	hotels	hotel	NOUN
ertr-433	103	12	and	and	CCONJ
ertr-433	103	13	restaurants	restaurant	NOUN
ertr-433	103	14	(	(	PUNCT
ertr-433	103	15	e.g.	e.g.	ADV
ertr-433	103	16	,	,	PUNCT
ertr-433	103	17	au	au	PROPN
ertr-433	103	18	,	,	PUNCT
ertr-433	103	19	buhalis	buhalis	PROPN
ertr-433	103	20	&	&	CCONJ
ertr-433	103	21	law	law	PROPN
ertr-433	103	22	,	,	PUNCT
ertr-433	103	23	2014	2014	NUM
ertr-433	103	24	;	;	PUNCT
ertr-433	103	25	memarzadeh	memarzadeh	PROPN
ertr-433	103	26	&	&	CCONJ
ertr-433	103	27	chang	chang	PROPN
ertr-433	103	28	,	,	PUNCT
ertr-433	103	29	2015	2015	NUM
ertr-433	103	30	;	;	PUNCT
ertr-433	103	31	sparks	spark	NOUN
ertr-433	103	32	&	&	CCONJ
ertr-433	103	33	browning	browning	NOUN
ertr-433	103	34	,	,	PUNCT
ertr-433	103	35	2010	2010	NUM
ertr-433	103	36	)	)	PUNCT
ertr-433	103	37	.	.	PUNCT
ertr-433	104	1	given	give	VERB
ertr-433	104	2	the	the	DET
ertr-433	104	3	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	104	4	e	e	NOUN
ertr-433	104	5	-	-	NOUN
ertr-433	104	6	review	review	NOUN
ertr-433	104	7	of	of	ADP
ertr-433	104	8	tourism	tourism	NOUN
ertr-433	104	9	research	research	NOUN
ertr-433	104	10	(	(	PUNCT
ertr-433	104	11	ertr	ertr	NOUN
ertr-433	104	12	)	)	PUNCT
ertr-433	104	13	,	,	PUNCT
ertr-433	104	14	vol	vol	NOUN
ertr-433	104	15	.	.	PROPN
ertr-433	104	16	16	16	NUM
ertr-433	104	17	,	,	PUNCT
ertr-433	104	18	no	no	INTJ
ertr-433	104	19	.	.	NOUN
ertr-433	104	20	6	6	NUM
ertr-433	104	21	,	,	PUNCT
ertr-433	104	22	2019	2019	NUM
ertr-433	104	23	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	104	24	527	527	NUM
ertr-433	104	25	usefulness	usefulness	NOUN
ertr-433	104	26	of	of	ADP
ertr-433	104	27	tripadvisor	tripadvisor	NOUN
ertr-433	104	28	,	,	PUNCT
ertr-433	104	29	criteria	criterion	NOUN
ertr-433	104	30	were	be	AUX
ertr-433	104	31	adapted	adapt	VERB
ertr-433	104	32	from	from	ADP
ertr-433	104	33	previous	previous	ADJ
ertr-433	104	34	work	work	NOUN
ertr-433	104	35	(	(	PUNCT
ertr-433	104	36	au	au	PROPN
ertr-433	104	37	et	et	PROPN
ertr-433	104	38	al	al	PROPN
ertr-433	104	39	.	.	PROPN
ertr-433	104	40	,	,	PUNCT
ertr-433	104	41	2014	2014	NUM
ertr-433	104	42	;	;	PUNCT
ertr-433	104	43	memarzadeh	memarzadeh	PROPN
ertr-433	104	44	&	&	CCONJ
ertr-433	104	45	chang	chang	PROPN
ertr-433	104	46	,	,	PUNCT
ertr-433	104	47	2015	2015	NUM
ertr-433	104	48	)	)	PUNCT
ertr-433	104	49	in	in	ADP
ertr-433	104	50	order	order	NOUN
ertr-433	104	51	to	to	PART
ertr-433	104	52	collect	collect	VERB
ertr-433	104	53	the	the	DET
ertr-433	104	54	required	require	VERB
ertr-433	104	55	data	datum	NOUN
ertr-433	104	56	as	as	SCONJ
ertr-433	104	57	follows	follow	VERB
ertr-433	104	58	.	.	PUNCT
ertr-433	105	1	1	1	X
ertr-433	105	2	.	.	X
ertr-433	105	3	name	name	NOUN
ertr-433	105	4	of	of	ADP
ertr-433	105	5	the	the	DET
ertr-433	105	6	registered	register	VERB
ertr-433	105	7	day	day	NOUN
ertr-433	105	8	spas	spa	NOUN
ertr-433	105	9	should	should	AUX
ertr-433	105	10	be	be	AUX
ertr-433	105	11	found	find	VERB
ertr-433	105	12	on	on	ADP
ertr-433	105	13	tripadvisor	tripadvisor	NOUN
ertr-433	105	14	.	.	PUNCT
ertr-433	106	1	only	only	ADV
ertr-433	106	2	those	those	PRON
ertr-433	106	3	found	find	VERB
ertr-433	106	4	on	on	ADP
ertr-433	106	5	the	the	DET
ertr-433	106	6	website	website	NOUN
ertr-433	106	7	were	be	AUX
ertr-433	106	8	taken	take	VERB
ertr-433	106	9	for	for	ADP
ertr-433	106	10	data	data	NOUN
ertr-433	106	11	collection	collection	NOUN
ertr-433	106	12	.	.	PUNCT
ertr-433	107	1	2	2	NUM
ertr-433	107	2	.	.	NOUN
ertr-433	107	3	day	day	NOUN
ertr-433	107	4	spas	spa	NOUN
ertr-433	107	5	with	with	ADP
ertr-433	107	6	5	5	NUM
ertr-433	107	7	or	or	CCONJ
ertr-433	107	8	more	more	ADJ
ertr-433	107	9	foreign	foreign	ADJ
ertr-433	107	10	customer	customer	NOUN
ertr-433	107	11	reviews	review	NOUN
ertr-433	107	12	(	(	PUNCT
ertr-433	107	13	english	english	ADJ
ertr-433	107	14	language	language	NOUN
ertr-433	107	15	)	)	PUNCT
ertr-433	107	16	were	be	AUX
ertr-433	107	17	considered	consider	VERB
ertr-433	107	18	for	for	ADP
ertr-433	107	19	data	datum	NOUN
ertr-433	107	20	analysis	analysis	NOUN
ertr-433	107	21	.	.	PUNCT
ertr-433	108	1	3	3	X
ertr-433	108	2	.	.	X
ertr-433	108	3	only	only	ADV
ertr-433	108	4	complaints	complaint	NOUN
ertr-433	108	5	or	or	CCONJ
ertr-433	108	6	negative	negative	ADJ
ertr-433	108	7	reviews	review	NOUN
ertr-433	108	8	were	be	AUX
ertr-433	108	9	chosen	choose	VERB
ertr-433	108	10	for	for	ADP
ertr-433	108	11	analysis	analysis	NOUN
ertr-433	108	12	to	to	PART
ertr-433	108	13	correspond	correspond	VERB
ertr-433	108	14	with	with	ADP
ertr-433	108	15	the	the	DET
ertr-433	108	16	research	research	NOUN
ertr-433	108	17	objective	objective	NOUN
ertr-433	108	18	of	of	ADP
ertr-433	108	19	the	the	DET
ertr-433	108	20	study	study	NOUN
ertr-433	108	21	.	.	PUNCT
ertr-433	109	1	table	table	NOUN
ertr-433	109	2	1	1	NUM
ertr-433	109	3	:	:	PUNCT
ertr-433	109	4	number	number	NOUN
ertr-433	109	5	of	of	ADP
ertr-433	109	6	registered	register	VERB
ertr-433	109	7	day	day	NOUN
ertr-433	109	8	spas	spa	NOUN
ertr-433	109	9	and	and	CCONJ
ertr-433	109	10	complaint	complaint	NOUN
ertr-433	109	11	issues	issue	NOUN
ertr-433	109	12	region	region	NOUN
ertr-433	109	13	number	number	NOUN
ertr-433	109	14	of	of	ADP
ertr-433	109	15	registered	register	VERB
ertr-433	109	16	day	day	NOUN
ertr-433	109	17	spas	spas	NOUN
ertr-433	109	18	number	number	NOUN
ertr-433	109	19	of	of	ADP
ertr-433	109	20	day	day	NOUN
ertr-433	109	21	spas	spa	NOUN
ertr-433	109	22	meeting	meet	VERB
ertr-433	109	23	study	study	NOUN
ertr-433	109	24	’s	’s	PART
ertr-433	109	25	criteria	criterion	NOUN
ertr-433	109	26	number	number	NOUN
ertr-433	109	27	of	of	ADP
ertr-433	109	28	negative	negative	ADJ
ertr-433	109	29	reviews	review	NOUN
ertr-433	109	30	number	number	NOUN
ertr-433	109	31	of	of	ADP
ertr-433	109	32	complaint	complaint	NOUN
ertr-433	109	33	issues	issue	NOUN
ertr-433	109	34	north	north	ADV
ertr-433	109	35	:	:	PUNCT
ertr-433	109	36	chiang	chiang	PROPN
ertr-433	109	37	mai	mai	PROPN
ertr-433	109	38	4	4	NUM
ertr-433	109	39	4	4	NUM
ertr-433	109	40	14	14	NUM
ertr-433	109	41	43	43	NUM
ertr-433	109	42	northeast	northeast	ADV
ertr-433	109	43	:	:	PUNCT
ertr-433	109	44	nakhon	nakhon	PROPN
ertr-433	109	45	ratchasima	ratchasima	PROPN
ertr-433	109	46	7	7	NUM
ertr-433	109	47	7	7	NUM
ertr-433	109	48	27	27	NUM
ertr-433	109	49	81	81	NUM
ertr-433	109	50	central	central	NOUN
ertr-433	109	51	:	:	PUNCT
ertr-433	109	52	bangkok	bangkok	PROPN
ertr-433	109	53	128	128	NUM
ertr-433	109	54	84	84	NUM
ertr-433	109	55	168	168	NUM
ertr-433	109	56	677	677	NUM
ertr-433	109	57	east	east	NOUN
ertr-433	109	58	:	:	PUNCT
ertr-433	109	59	pattaya	pattaya	NOUN
ertr-433	109	60	18	18	NUM
ertr-433	109	61	13	13	NUM
ertr-433	109	62	41	41	NUM
ertr-433	109	63	129	129	NUM
ertr-433	109	64	south	south	NOUN
ertr-433	109	65	:	:	PUNCT
ertr-433	109	66	phuket	phuket	NOUN
ertr-433	109	67	26	26	NUM
ertr-433	109	68	22	22	NUM
ertr-433	109	69	55	55	NUM
ertr-433	109	70	205	205	NUM
ertr-433	109	71	total	total	NOUN
ertr-433	109	72	183	183	NUM
ertr-433	109	73	130	130	NUM
ertr-433	109	74	305	305	NUM
ertr-433	109	75	1,135	1,135	NUM
ertr-433	109	76	table	table	NOUN
ertr-433	109	77	1	1	NUM
ertr-433	109	78	shows	show	VERB
ertr-433	109	79	the	the	DET
ertr-433	109	80	number	number	NOUN
ertr-433	109	81	of	of	ADP
ertr-433	109	82	registered	register	VERB
ertr-433	109	83	day	day	NOUN
ertr-433	109	84	spas	spa	NOUN
ertr-433	109	85	,	,	PUNCT
ertr-433	109	86	the	the	DET
ertr-433	109	87	number	number	NOUN
ertr-433	109	88	of	of	ADP
ertr-433	109	89	day	day	NOUN
ertr-433	109	90	spas	spa	NOUN
ertr-433	109	91	meeting	meet	VERB
ertr-433	109	92	the	the	DET
ertr-433	109	93	study	study	NOUN
ertr-433	109	94	's	's	PART
ertr-433	109	95	criteria	criterion	NOUN
ertr-433	109	96	,	,	PUNCT
ertr-433	109	97	the	the	DET
ertr-433	109	98	number	number	NOUN
ertr-433	109	99	of	of	ADP
ertr-433	109	100	negative	negative	ADJ
ertr-433	109	101	reviews	review	NOUN
ertr-433	109	102	,	,	PUNCT
ertr-433	109	103	and	and	CCONJ
ertr-433	109	104	the	the	DET
ertr-433	109	105	number	number	NOUN
ertr-433	109	106	of	of	ADP
ertr-433	109	107	complaint	complaint	NOUN
ertr-433	109	108	issues	issue	NOUN
ertr-433	109	109	.	.	PUNCT
ertr-433	110	1	in	in	ADP
ertr-433	110	2	this	this	DET
ertr-433	110	3	study	study	NOUN
ertr-433	110	4	,	,	PUNCT
ertr-433	110	5	305	305	NUM
ertr-433	110	6	negative	negative	ADJ
ertr-433	110	7	reviews	review	NOUN
ertr-433	110	8	from	from	ADP
ertr-433	110	9	all	all	DET
ertr-433	110	10	130	130	NUM
ertr-433	110	11	-	-	PUNCT
ertr-433	110	12	day	day	NOUN
ertr-433	110	13	spas	spa	NOUN
ertr-433	110	14	were	be	AUX
ertr-433	110	15	examined	examine	VERB
ertr-433	110	16	,	,	PUNCT
ertr-433	110	17	yielding	yield	VERB
ertr-433	110	18	1,135	1,135	NUM
ertr-433	110	19	complaint	complaint	NOUN
ertr-433	110	20	issues	issue	NOUN
ertr-433	110	21	(	(	PUNCT
ertr-433	110	22	suggesting	suggest	VERB
ertr-433	110	23	that	that	SCONJ
ertr-433	110	24	one	one	NUM
ertr-433	110	25	customer	customer	NOUN
ertr-433	110	26	may	may	AUX
ertr-433	110	27	post	post	VERB
ertr-433	110	28	or	or	CCONJ
ertr-433	110	29	share	share	VERB
ertr-433	110	30	negative	negative	ADJ
ertr-433	110	31	spa	spa	NOUN
ertr-433	110	32	experiences	experience	NOUN
ertr-433	110	33	on	on	ADP
ertr-433	110	34	several	several	ADJ
ertr-433	110	35	issues	issue	NOUN
ertr-433	110	36	)	)	PUNCT
ertr-433	110	37	.	.	PUNCT
ertr-433	111	1	thirdly	thirdly	ADV
ertr-433	111	2	,	,	PUNCT
ertr-433	111	3	data	datum	NOUN
ertr-433	111	4	collection	collection	NOUN
ertr-433	111	5	was	be	AUX
ertr-433	111	6	conducted	conduct	VERB
ertr-433	111	7	during	during	ADP
ertr-433	111	8	march	march	PROPN
ertr-433	111	9	april	april	PROPN
ertr-433	111	10	2018	2018	NUM
ertr-433	111	11	.	.	PUNCT
ertr-433	112	1	the	the	DET
ertr-433	112	2	data	datum	NOUN
ertr-433	112	3	were	be	AUX
ertr-433	112	4	collected	collect	VERB
ertr-433	112	5	over	over	ADP
ertr-433	112	6	a	a	DET
ertr-433	112	7	period	period	NOUN
ertr-433	112	8	of	of	ADP
ertr-433	112	9	one	one	NUM
ertr-433	112	10	year	year	NOUN
ertr-433	112	11	based	base	VERB
ertr-433	112	12	on	on	ADP
ertr-433	112	13	the	the	DET
ertr-433	112	14	methodology	methodology	NOUN
ertr-433	112	15	of	of	ADP
ertr-433	112	16	past	past	ADJ
ertr-433	112	17	studies	study	NOUN
ertr-433	112	18	in	in	ADP
ertr-433	112	19	order	order	NOUN
ertr-433	112	20	to	to	PART
ertr-433	112	21	provide	provide	VERB
ertr-433	112	22	sufficient	sufficient	ADJ
ertr-433	112	23	data	datum	NOUN
ertr-433	112	24	(	(	PUNCT
ertr-433	112	25	au	au	PROPN
ertr-433	112	26	et	et	PROPN
ertr-433	112	27	al	al	PROPN
ertr-433	112	28	.	.	PROPN
ertr-433	112	29	,	,	PUNCT
ertr-433	112	30	2014	2014	NUM
ertr-433	112	31	;	;	PUNCT
ertr-433	112	32	sparks	spark	NOUN
ertr-433	112	33	&	&	CCONJ
ertr-433	112	34	browning	browning	NOUN
ertr-433	112	35	,	,	PUNCT
ertr-433	112	36	2010	2010	NUM
ertr-433	112	37	)	)	PUNCT
ertr-433	112	38	.	.	PUNCT
ertr-433	113	1	content	content	NOUN
ertr-433	113	2	analysis	analysis	NOUN
ertr-433	113	3	was	be	AUX
ertr-433	113	4	used	use	VERB
ertr-433	113	5	in	in	ADP
ertr-433	113	6	this	this	DET
ertr-433	113	7	study	study	NOUN
ertr-433	113	8	because	because	SCONJ
ertr-433	113	9	it	it	PRON
ertr-433	113	10	is	be	AUX
ertr-433	113	11	a	a	DET
ertr-433	113	12	systematic	systematic	ADJ
ertr-433	113	13	,	,	PUNCT
ertr-433	113	14	replicable	replicable	ADJ
ertr-433	113	15	technique	technique	NOUN
ertr-433	113	16	for	for	ADP
ertr-433	113	17	compressing	compress	VERB
ertr-433	113	18	many	many	ADJ
ertr-433	113	19	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	113	20	e	e	NOUN
ertr-433	113	21	-	-	NOUN
ertr-433	113	22	review	review	NOUN
ertr-433	113	23	of	of	ADP
ertr-433	113	24	tourism	tourism	NOUN
ertr-433	113	25	research	research	NOUN
ertr-433	113	26	(	(	PUNCT
ertr-433	113	27	ertr	ertr	NOUN
ertr-433	113	28	)	)	PUNCT
ertr-433	113	29	,	,	PUNCT
ertr-433	113	30	vol	vol	NOUN
ertr-433	113	31	.	.	PROPN
ertr-433	114	1	16	16	NUM
ertr-433	114	2	,	,	PUNCT
ertr-433	114	3	no	no	INTJ
ertr-433	114	4	.	.	NOUN
ertr-433	114	5	6	6	NUM
ertr-433	114	6	,	,	PUNCT
ertr-433	114	7	2019	2019	NUM
ertr-433	114	8	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	114	9	528	528	NUM
ertr-433	114	10	words	word	NOUN
ertr-433	114	11	of	of	ADP
ertr-433	114	12	text	text	NOUN
ertr-433	114	13	into	into	ADP
ertr-433	114	14	fewer	few	ADJ
ertr-433	114	15	content	content	NOUN
ertr-433	114	16	categories	category	NOUN
ertr-433	114	17	based	base	VERB
ertr-433	114	18	on	on	ADP
ertr-433	114	19	rules	rule	NOUN
ertr-433	114	20	of	of	ADP
ertr-433	114	21	coding	code	VERB
ertr-433	114	22	as	as	ADV
ertr-433	114	23	well	well	ADV
ertr-433	114	24	as	as	ADP
ertr-433	114	25	having	have	VERB
ertr-433	114	26	the	the	DET
ertr-433	114	27	flexibility	flexibility	NOUN
ertr-433	114	28	to	to	PART
ertr-433	114	29	analyze	analyze	VERB
ertr-433	114	30	qualitative	qualitative	ADJ
ertr-433	114	31	data	datum	NOUN
ertr-433	114	32	(	(	PUNCT
ertr-433	114	33	stemler	stemler	NOUN
ertr-433	114	34	,	,	PUNCT
ertr-433	114	35	2001	2001	NUM
ertr-433	114	36	)	)	PUNCT
ertr-433	114	37	.	.	PUNCT
ertr-433	115	1	data	datum	NOUN
ertr-433	115	2	analysis	analysis	NOUN
ertr-433	115	3	was	be	AUX
ertr-433	115	4	undertaken	undertake	VERB
ertr-433	115	5	with	with	ADP
ertr-433	115	6	the	the	DET
ertr-433	115	7	guidance	guidance	NOUN
ertr-433	115	8	of	of	ADP
ertr-433	115	9	past	past	ADJ
ertr-433	115	10	research	research	NOUN
ertr-433	115	11	.	.	PUNCT
ertr-433	116	1	for	for	ADP
ertr-433	116	2	example	example	NOUN
ertr-433	116	3	,	,	PUNCT
ertr-433	116	4	it	it	PRON
ertr-433	116	5	was	be	AUX
ertr-433	116	6	suggested	suggest	VERB
ertr-433	116	7	to	to	PART
ertr-433	116	8	conduct	conduct	VERB
ertr-433	116	9	the	the	DET
ertr-433	116	10	data	datum	NOUN
ertr-433	116	11	coding	code	VERB
ertr-433	116	12	process	process	NOUN
ertr-433	116	13	by	by	ADP
ertr-433	116	14	hand	hand	NOUN
ertr-433	116	15	to	to	PART
ertr-433	116	16	determine	determine	VERB
ertr-433	116	17	the	the	DET
ertr-433	116	18	types	type	NOUN
ertr-433	116	19	of	of	ADP
ertr-433	116	20	online	online	ADJ
ertr-433	116	21	review	review	NOUN
ertr-433	116	22	,	,	PUNCT
ertr-433	116	23	which	which	PRON
ertr-433	116	24	were	be	AUX
ertr-433	116	25	in	in	ADP
ertr-433	116	26	the	the	DET
ertr-433	116	27	form	form	NOUN
ertr-433	116	28	of	of	ADP
ertr-433	116	29	words	word	NOUN
ertr-433	116	30	,	,	PUNCT
ertr-433	116	31	phrases	phrase	NOUN
ertr-433	116	32	,	,	PUNCT
ertr-433	116	33	sentences	sentence	NOUN
ertr-433	116	34	,	,	PUNCT
ertr-433	116	35	and	and	CCONJ
ertr-433	116	36	descriptions	description	NOUN
ertr-433	116	37	(	(	PUNCT
ertr-433	116	38	memarzadeh	memarzadeh	PROPN
ertr-433	116	39	&	&	CCONJ
ertr-433	116	40	chang	chang	PROPN
ertr-433	116	41	,	,	PUNCT
ertr-433	116	42	2015	2015	NUM
ertr-433	116	43	)	)	PUNCT
ertr-433	116	44	.	.	PUNCT
ertr-433	117	1	in	in	ADP
ertr-433	117	2	addition	addition	NOUN
ertr-433	117	3	,	,	PUNCT
ertr-433	117	4	lombard	lombard	NOUN
ertr-433	117	5	,	,	PUNCT
ertr-433	117	6	snyderduch	snyderduch	ADJ
ertr-433	117	7	,	,	PUNCT
ertr-433	117	8	&	&	CCONJ
ertr-433	117	9	bracken	bracken	PROPN
ertr-433	117	10	(	(	PUNCT
ertr-433	117	11	2002	2002	NUM
ertr-433	117	12	)	)	PUNCT
ertr-433	117	13	suggested	suggest	VERB
ertr-433	117	14	that	that	SCONJ
ertr-433	117	15	data	datum	NOUN
ertr-433	117	16	should	should	AUX
ertr-433	117	17	be	be	AUX
ertr-433	117	18	read	read	VERB
ertr-433	117	19	and	and	CCONJ
ertr-433	117	20	re	re	VERB
ertr-433	117	21	-	-	VERB
ertr-433	117	22	read	read	ADJ
ertr-433	117	23	to	to	PART
ertr-433	117	24	ensure	ensure	VERB
ertr-433	117	25	validity	validity	NOUN
ertr-433	117	26	and	and	CCONJ
ertr-433	117	27	consistency	consistency	NOUN
ertr-433	117	28	in	in	ADP
ertr-433	117	29	measurement	measurement	NOUN
ertr-433	117	30	.	.	PUNCT
ertr-433	118	1	importantly	importantly	ADV
ertr-433	118	2	,	,	PUNCT
ertr-433	118	3	six	six	NUM
ertr-433	118	4	phases	phase	NOUN
ertr-433	118	5	of	of	ADP
ertr-433	118	6	qualitative	qualitative	ADJ
ertr-433	118	7	analysis	analysis	NOUN
ertr-433	118	8	were	be	AUX
ertr-433	118	9	applied	apply	VERB
ertr-433	118	10	:	:	PUNCT
ertr-433	118	11	familiarizing	familiarize	VERB
ertr-433	118	12	with	with	ADP
ertr-433	118	13	the	the	DET
ertr-433	118	14	data	datum	NOUN
ertr-433	118	15	,	,	PUNCT
ertr-433	118	16	generating	generate	VERB
ertr-433	118	17	initial	initial	ADJ
ertr-433	118	18	codes	code	NOUN
ertr-433	118	19	,	,	PUNCT
ertr-433	118	20	searching	search	VERB
ertr-433	118	21	for	for	ADP
ertr-433	118	22	themes	theme	NOUN
ertr-433	118	23	,	,	PUNCT
ertr-433	118	24	reviewing	review	VERB
ertr-433	118	25	themes	theme	NOUN
ertr-433	118	26	,	,	PUNCT
ertr-433	118	27	defining	define	VERB
ertr-433	118	28	themes	theme	NOUN
ertr-433	118	29	,	,	PUNCT
ertr-433	118	30	and	and	CCONJ
ertr-433	118	31	producing	produce	VERB
ertr-433	118	32	the	the	DET
ertr-433	118	33	report	report	NOUN
ertr-433	118	34	(	(	PUNCT
ertr-433	118	35	braun	braun	PROPN
ertr-433	118	36	&	&	CCONJ
ertr-433	118	37	clarke	clarke	PROPN
ertr-433	118	38	,	,	PUNCT
ertr-433	118	39	2006	2006	NUM
ertr-433	118	40	)	)	PUNCT
ertr-433	118	41	.	.	PUNCT
ertr-433	119	1	finally	finally	ADV
ertr-433	119	2	,	,	PUNCT
ertr-433	119	3	after	after	ADP
ertr-433	119	4	collecting	collect	VERB
ertr-433	119	5	the	the	DET
ertr-433	119	6	data	datum	NOUN
ertr-433	119	7	,	,	PUNCT
ertr-433	119	8	the	the	DET
ertr-433	119	9	complaints	complaint	NOUN
ertr-433	119	10	were	be	AUX
ertr-433	119	11	analyzed	analyze	VERB
ertr-433	119	12	and	and	CCONJ
ertr-433	119	13	categorized	categorize	VERB
ertr-433	119	14	into	into	ADP
ertr-433	119	15	similar	similar	ADJ
ertr-433	119	16	themes	theme	NOUN
ertr-433	119	17	.	.	PUNCT
ertr-433	120	1	they	they	PRON
ertr-433	120	2	were	be	AUX
ertr-433	120	3	then	then	ADV
ertr-433	120	4	sorted	sort	VERB
ertr-433	120	5	to	to	PART
ertr-433	120	6	establish	establish	VERB
ertr-433	120	7	meaningful	meaningful	ADJ
ertr-433	120	8	constructs	construct	NOUN
ertr-433	120	9	.	.	PUNCT
ertr-433	121	1	for	for	ADP
ertr-433	121	2	the	the	DET
ertr-433	121	3	analysis	analysis	NOUN
ertr-433	121	4	of	of	ADP
ertr-433	121	5	spa	spa	NOUN
ertr-433	121	6	service	service	NOUN
ertr-433	121	7	quality	quality	NOUN
ertr-433	121	8	,	,	PUNCT
ertr-433	121	9	the	the	DET
ertr-433	121	10	complaints	complaint	NOUN
ertr-433	121	11	were	be	AUX
ertr-433	121	12	analyzed	analyze	VERB
ertr-433	121	13	and	and	CCONJ
ertr-433	121	14	then	then	ADV
ertr-433	121	15	grouped	group	VERB
ertr-433	121	16	in	in	ADP
ertr-433	121	17	terms	term	NOUN
ertr-433	121	18	of	of	ADP
ertr-433	121	19	5	5	NUM
ertr-433	121	20	dimensions	dimension	NOUN
ertr-433	121	21	of	of	ADP
ertr-433	121	22	service	service	NOUN
ertr-433	121	23	quality	quality	NOUN
ertr-433	121	24	:	:	PUNCT
ertr-433	121	25	reliability	reliability	NOUN
ertr-433	121	26	,	,	PUNCT
ertr-433	121	27	responsiveness	responsiveness	NOUN
ertr-433	121	28	,	,	PUNCT
ertr-433	121	29	assurance	assurance	NOUN
ertr-433	121	30	,	,	PUNCT
ertr-433	121	31	empathy	empathy	NOUN
ertr-433	121	32	,	,	PUNCT
ertr-433	121	33	and	and	CCONJ
ertr-433	121	34	tangibility	tangibility	NOUN
ertr-433	121	35	.	.	PUNCT
ertr-433	122	1	each	each	DET
ertr-433	122	2	dimension	dimension	NOUN
ertr-433	122	3	was	be	AUX
ertr-433	122	4	linked	link	VERB
ertr-433	122	5	to	to	ADP
ertr-433	122	6	certain	certain	ADJ
ertr-433	122	7	spa	spa	NOUN
ertr-433	122	8	practices	practice	NOUN
ertr-433	122	9	based	base	VERB
ertr-433	122	10	on	on	ADP
ertr-433	122	11	the	the	DET
ertr-433	122	12	literature	literature	NOUN
ertr-433	122	13	on	on	ADP
ertr-433	122	14	spa	spa	NOUN
ertr-433	122	15	service	service	NOUN
ertr-433	122	16	quality	quality	NOUN
ertr-433	122	17	(	(	PUNCT
ertr-433	122	18	e.g.	e.g.	ADJ
ertr-433	122	19	,	,	PUNCT
ertr-433	122	20	chieochankitkan	chieochankitkan	PROPN
ertr-433	122	21	&	&	CCONJ
ertr-433	122	22	sukpatch	sukpatch	PROPN
ertr-433	122	23	,	,	PUNCT
ertr-433	122	24	2014	2014	NUM
ertr-433	122	25	;	;	PUNCT
ertr-433	122	26	lo	lo	PROPN
ertr-433	122	27	et	et	PROPN
ertr-433	122	28	al	al	PROPN
ertr-433	122	29	.	.	PROPN
ertr-433	122	30	,	,	PUNCT
ertr-433	122	31	2015	2015	NUM
ertr-433	122	32	;	;	PUNCT
ertr-433	122	33	markovic	markovic	PROPN
ertr-433	122	34	et	et	PROPN
ertr-433	122	35	al	al	PROPN
ertr-433	122	36	.	.	PROPN
ertr-433	122	37	,	,	PUNCT
ertr-433	122	38	2015	2015	NUM
ertr-433	122	39	)	)	PUNCT
ertr-433	122	40	.	.	PUNCT
ertr-433	123	1	the	the	DET
ertr-433	123	2	process	process	NOUN
ertr-433	123	3	of	of	ADP
ertr-433	123	4	data	datum	NOUN
ertr-433	123	5	analysis	analysis	NOUN
ertr-433	123	6	was	be	AUX
ertr-433	123	7	a	a	DET
ertr-433	123	8	content	content	NOUN
ertr-433	123	9	-	-	PUNCT
ertr-433	123	10	based	base	VERB
ertr-433	123	11	approach	approach	NOUN
ertr-433	123	12	based	base	VERB
ertr-433	123	13	on	on	ADP
ertr-433	123	14	related	related	ADJ
ertr-433	123	15	literature	literature	NOUN
ertr-433	123	16	(	(	PUNCT
ertr-433	123	17	au	au	PROPN
ertr-433	123	18	et	et	PROPN
ertr-433	123	19	al	al	PROPN
ertr-433	123	20	.	.	PROPN
ertr-433	123	21	,	,	PUNCT
ertr-433	123	22	2014	2014	NUM
ertr-433	123	23	;	;	PUNCT
ertr-433	123	24	berg	berg	PROPN
ertr-433	123	25	,	,	PUNCT
ertr-433	123	26	2007	2007	NUM
ertr-433	123	27	;	;	PUNCT
ertr-433	123	28	sparks	spark	NOUN
ertr-433	123	29	&	&	CCONJ
ertr-433	123	30	browning	browning	NOUN
ertr-433	123	31	,	,	PUNCT
ertr-433	123	32	2010	2010	NUM
ertr-433	123	33	)	)	PUNCT
ertr-433	123	34	.	.	PUNCT
ertr-433	124	1	the	the	DET
ertr-433	124	2	data	datum	NOUN
ertr-433	124	3	were	be	AUX
ertr-433	124	4	analyzed	analyze	VERB
ertr-433	124	5	and	and	CCONJ
ertr-433	124	6	coded	code	VERB
ertr-433	124	7	by	by	ADP
ertr-433	124	8	two	two	NUM
ertr-433	124	9	academics	academic	NOUN
ertr-433	124	10	with	with	ADP
ertr-433	124	11	content	content	NOUN
ertr-433	124	12	analysis	analysis	NOUN
ertr-433	124	13	experience	experience	NOUN
ertr-433	124	14	,	,	PUNCT
ertr-433	124	15	who	who	PRON
ertr-433	124	16	worked	work	VERB
ertr-433	124	17	independently	independently	ADV
ertr-433	124	18	.	.	PUNCT
ertr-433	125	1	the	the	DET
ertr-433	125	2	two	two	NUM
ertr-433	125	3	academics	academic	NOUN
ertr-433	125	4	conducted	conduct	VERB
ertr-433	125	5	a	a	DET
ertr-433	125	6	pilot	pilot	NOUN
ertr-433	125	7	test	test	NOUN
ertr-433	125	8	with	with	ADP
ertr-433	125	9	30	30	NUM
ertr-433	125	10	samples	sample	NOUN
ertr-433	125	11	by	by	ADP
ertr-433	125	12	analyzing	analyze	VERB
ertr-433	125	13	and	and	CCONJ
ertr-433	125	14	categorizing	categorize	VERB
ertr-433	125	15	customer	customer	NOUN
ertr-433	125	16	complaints	complaint	NOUN
ertr-433	125	17	from	from	ADP
ertr-433	125	18	the	the	DET
ertr-433	125	19	tripadvisor	tripadvisor	NOUN
ertr-433	125	20	website	website	NOUN
ertr-433	125	21	before	before	ADP
ertr-433	125	22	the	the	DET
ertr-433	125	23	final	final	ADJ
ertr-433	125	24	data	data	NOUN
ertr-433	125	25	collection	collection	NOUN
ertr-433	125	26	to	to	PART
ertr-433	125	27	make	make	VERB
ertr-433	125	28	sure	sure	ADJ
ertr-433	125	29	that	that	SCONJ
ertr-433	125	30	they	they	PRON
ertr-433	125	31	interpreted	interpret	VERB
ertr-433	125	32	contents	content	NOUN
ertr-433	125	33	and	and	CCONJ
ertr-433	125	34	consistently	consistently	ADV
ertr-433	125	35	categorized	categorize	VERB
ertr-433	125	36	the	the	DET
ertr-433	125	37	complaints	complaint	NOUN
ertr-433	125	38	.	.	PUNCT
ertr-433	126	1	during	during	ADP
ertr-433	126	2	data	data	NOUN
ertr-433	126	3	collection	collection	NOUN
ertr-433	126	4	,	,	PUNCT
ertr-433	126	5	when	when	SCONJ
ertr-433	126	6	there	there	PRON
ertr-433	126	7	was	be	VERB
ertr-433	126	8	a	a	DET
ertr-433	126	9	disagreement	disagreement	NOUN
ertr-433	126	10	about	about	ADP
ertr-433	126	11	the	the	DET
ertr-433	126	12	coding	code	VERB
ertr-433	126	13	process	process	NOUN
ertr-433	126	14	,	,	PUNCT
ertr-433	126	15	the	the	DET
ertr-433	126	16	final	final	ADJ
ertr-433	126	17	coding	coding	NOUN
ertr-433	126	18	and	and	CCONJ
ertr-433	126	19	interpretation	interpretation	NOUN
ertr-433	126	20	were	be	AUX
ertr-433	126	21	discussed	discuss	VERB
ertr-433	126	22	and	and	CCONJ
ertr-433	126	23	agreed	agree	VERB
ertr-433	126	24	.	.	PUNCT
ertr-433	127	1	inter	inter	ADJ
ertr-433	127	2	-	-	ADJ
ertr-433	127	3	coder	coder	ADJ
ertr-433	127	4	reliability	reliability	NOUN
ertr-433	127	5	was	be	AUX
ertr-433	127	6	also	also	ADV
ertr-433	127	7	tested	test	VERB
ertr-433	127	8	(	(	PUNCT
ertr-433	127	9	using	use	VERB
ertr-433	127	10	krippendorff	krippendorff	PROPN
ertr-433	127	11	’s	’s	PART
ertr-433	127	12	alpha	alpha	NOUN
ertr-433	127	13	)	)	PUNCT
ertr-433	127	14	as	as	SCONJ
ertr-433	127	15	suggested	suggest	VERB
ertr-433	127	16	by	by	ADP
ertr-433	127	17	the	the	DET
ertr-433	127	18	literature	literature	NOUN
ertr-433	127	19	(	(	PUNCT
ertr-433	127	20	au	au	PROPN
ertr-433	127	21	et	et	PROPN
ertr-433	127	22	al	al	PROPN
ertr-433	127	23	.	.	PROPN
ertr-433	127	24	,	,	PUNCT
ertr-433	127	25	2014	2014	NUM
ertr-433	127	26	;	;	PUNCT
ertr-433	127	27	krippendorff	krippendorff	NOUN
ertr-433	127	28	,	,	PUNCT
ertr-433	127	29	2004	2004	NUM
ertr-433	127	30	)	)	PUNCT
ertr-433	127	31	,	,	PUNCT
ertr-433	127	32	with	with	ADP
ertr-433	127	33	a	a	DET
ertr-433	127	34	value	value	NOUN
ertr-433	127	35	of	of	ADP
ertr-433	127	36	0.81	0.81	NUM
ertr-433	127	37	,	,	PUNCT
ertr-433	127	38	indicating	indicate	VERB
ertr-433	127	39	a	a	DET
ertr-433	127	40	high	high	ADJ
ertr-433	127	41	level	level	NOUN
ertr-433	127	42	of	of	ADP
ertr-433	127	43	agreement	agreement	NOUN
ertr-433	127	44	between	between	ADP
ertr-433	127	45	the	the	DET
ertr-433	127	46	two	two	NUM
ertr-433	127	47	coders	coder	NOUN
ertr-433	127	48	.	.	PUNCT
ertr-433	128	1	in	in	ADP
ertr-433	128	2	order	order	NOUN
ertr-433	128	3	to	to	PART
ertr-433	128	4	ensure	ensure	VERB
ertr-433	128	5	the	the	DET
ertr-433	128	6	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	128	7	e	e	NOUN
ertr-433	128	8	-	-	NOUN
ertr-433	128	9	review	review	NOUN
ertr-433	128	10	of	of	ADP
ertr-433	128	11	tourism	tourism	NOUN
ertr-433	128	12	research	research	NOUN
ertr-433	128	13	(	(	PUNCT
ertr-433	128	14	ertr	ertr	NOUN
ertr-433	128	15	)	)	PUNCT
ertr-433	128	16	,	,	PUNCT
ertr-433	128	17	vol	vol	NOUN
ertr-433	128	18	.	.	PROPN
ertr-433	128	19	16	16	NUM
ertr-433	128	20	,	,	PUNCT
ertr-433	128	21	no	no	INTJ
ertr-433	128	22	.	.	NOUN
ertr-433	128	23	6	6	NUM
ertr-433	128	24	,	,	PUNCT
ertr-433	128	25	2019	2019	NUM
ertr-433	128	26	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	128	27	529	529	NUM
ertr-433	128	28	reliability	reliability	NOUN
ertr-433	128	29	and	and	CCONJ
ertr-433	128	30	validity	validity	NOUN
ertr-433	128	31	of	of	ADP
ertr-433	128	32	the	the	DET
ertr-433	128	33	categorization	categorization	NOUN
ertr-433	128	34	process	process	NOUN
ertr-433	128	35	as	as	SCONJ
ertr-433	128	36	suggested	suggest	VERB
ertr-433	128	37	by	by	ADP
ertr-433	128	38	past	past	ADJ
ertr-433	128	39	studies	study	NOUN
ertr-433	128	40	(	(	PUNCT
ertr-433	128	41	au	au	PROPN
ertr-433	128	42	et	et	PROPN
ertr-433	128	43	al	al	PROPN
ertr-433	128	44	.	.	PROPN
ertr-433	128	45	,	,	PUNCT
ertr-433	128	46	2014	2014	NUM
ertr-433	128	47	)	)	PUNCT
ertr-433	128	48	,	,	PUNCT
ertr-433	128	49	the	the	DET
ertr-433	128	50	coding	code	VERB
ertr-433	128	51	scheme	scheme	NOUN
ertr-433	128	52	and	and	CCONJ
ertr-433	128	53	complaint	complaint	NOUN
ertr-433	128	54	categories	category	NOUN
ertr-433	128	55	were	be	AUX
ertr-433	128	56	carefully	carefully	ADV
ertr-433	128	57	checked	check	VERB
ertr-433	128	58	and	and	CCONJ
ertr-433	128	59	refined	refine	VERB
ertr-433	128	60	by	by	ADP
ertr-433	128	61	the	the	DET
ertr-433	128	62	researcher	researcher	NOUN
ertr-433	128	63	.	.	PUNCT
ertr-433	129	1	also	also	ADV
ertr-433	129	2	,	,	PUNCT
ertr-433	129	3	descriptive	descriptive	ADJ
ertr-433	129	4	statistics	statistic	NOUN
ertr-433	129	5	were	be	AUX
ertr-433	129	6	used	use	VERB
ertr-433	129	7	to	to	PART
ertr-433	129	8	describe	describe	VERB
ertr-433	129	9	the	the	DET
ertr-433	129	10	data	datum	NOUN
ertr-433	129	11	in	in	ADP
ertr-433	129	12	terms	term	NOUN
ertr-433	129	13	of	of	ADP
ertr-433	129	14	frequency	frequency	NOUN
ertr-433	129	15	and	and	CCONJ
ertr-433	129	16	percentage	percentage	NOUN
ertr-433	129	17	.	.	PUNCT
ertr-433	130	1	results	result	NOUN
ertr-433	130	2	table	table	NOUN
ertr-433	130	3	2	2	NUM
ertr-433	130	4	presents	present	VERB
ertr-433	130	5	a	a	DET
ertr-433	130	6	summary	summary	NOUN
ertr-433	130	7	of	of	ADP
ertr-433	130	8	the	the	DET
ertr-433	130	9	spa	spa	NOUN
ertr-433	130	10	customer	customer	NOUN
ertr-433	130	11	complaints	complaint	NOUN
ertr-433	130	12	.	.	PUNCT
ertr-433	131	1	the	the	DET
ertr-433	131	2	analysis	analysis	NOUN
ertr-433	131	3	of	of	ADP
ertr-433	131	4	demographic	demographic	ADJ
ertr-433	131	5	details	detail	NOUN
ertr-433	131	6	indicated	indicate	VERB
ertr-433	131	7	that	that	SCONJ
ertr-433	131	8	among	among	ADP
ertr-433	131	9	305	305	NUM
ertr-433	131	10	reviewers	reviewer	NOUN
ertr-433	131	11	,	,	PUNCT
ertr-433	131	12	48	48	NUM
ertr-433	131	13	%	%	NOUN
ertr-433	131	14	were	be	AUX
ertr-433	131	15	female	female	ADJ
ertr-433	131	16	,	,	PUNCT
ertr-433	131	17	39	39	NUM
ertr-433	131	18	%	%	NOUN
ertr-433	131	19	were	be	AUX
ertr-433	131	20	male	male	ADJ
ertr-433	131	21	,	,	PUNCT
ertr-433	131	22	and	and	CCONJ
ertr-433	131	23	13	13	NUM
ertr-433	131	24	%	%	NOUN
ertr-433	131	25	did	do	AUX
ertr-433	131	26	not	not	PART
ertr-433	131	27	specify	specify	VERB
ertr-433	131	28	their	their	PRON
ertr-433	131	29	gender	gender	NOUN
ertr-433	131	30	.	.	PUNCT
ertr-433	132	1	most	most	ADJ
ertr-433	132	2	customers	customer	NOUN
ertr-433	132	3	were	be	AUX
ertr-433	132	4	aged	age	VERB
ertr-433	132	5	between	between	ADP
ertr-433	132	6	31	31	NUM
ertr-433	132	7	and	and	CCONJ
ertr-433	132	8	45	45	NUM
ertr-433	132	9	years	year	NOUN
ertr-433	132	10	old	old	ADJ
ertr-433	132	11	(	(	PUNCT
ertr-433	132	12	40	40	NUM
ertr-433	132	13	%	%	NOUN
ertr-433	132	14	)	)	PUNCT
ertr-433	132	15	,	,	PUNCT
ertr-433	132	16	and	and	CCONJ
ertr-433	132	17	46	46	NUM
ertr-433	132	18	and	and	CCONJ
ertr-433	132	19	60	60	NUM
ertr-433	132	20	years	year	NOUN
ertr-433	132	21	old	old	ADJ
ertr-433	132	22	(	(	PUNCT
ertr-433	132	23	35	35	NUM
ertr-433	132	24	%	%	NOUN
ertr-433	132	25	)	)	PUNCT
ertr-433	132	26	.	.	PUNCT
ertr-433	133	1	they	they	PRON
ertr-433	133	2	mainly	mainly	ADV
ertr-433	133	3	were	be	AUX
ertr-433	133	4	asians	asian	NOUN
ertr-433	133	5	(	(	PUNCT
ertr-433	133	6	46	46	NUM
ertr-433	133	7	%	%	NOUN
ertr-433	133	8	)	)	PUNCT
ertr-433	133	9	and	and	CCONJ
ertr-433	133	10	europeans	european	NOUN
ertr-433	133	11	(	(	PUNCT
ertr-433	133	12	34	34	NUM
ertr-433	133	13	%	%	NOUN
ertr-433	133	14	)	)	PUNCT
ertr-433	133	15	while	while	SCONJ
ertr-433	133	16	the	the	DET
ertr-433	133	17	rest	rest	NOUN
ertr-433	133	18	came	come	VERB
ertr-433	133	19	from	from	ADP
ertr-433	133	20	australia	australia	PROPN
ertr-433	133	21	/	/	SYM
ertr-433	133	22	new	new	PROPN
ertr-433	133	23	zealand	zealand	PROPN
ertr-433	133	24	(	(	PUNCT
ertr-433	133	25	8	8	NUM
ertr-433	133	26	%	%	NOUN
ertr-433	133	27	)	)	PUNCT
ertr-433	133	28	and	and	CCONJ
ertr-433	133	29	the	the	DET
ertr-433	133	30	americas	america	NOUN
ertr-433	133	31	(	(	PUNCT
ertr-433	133	32	5	5	NUM
ertr-433	133	33	%	%	NOUN
ertr-433	133	34	)	)	PUNCT
ertr-433	133	35	.	.	PUNCT
ertr-433	134	1	table	table	NOUN
ertr-433	134	2	2	2	NUM
ertr-433	134	3	:	:	PUNCT
ertr-433	134	4	profile	profile	NOUN
ertr-433	134	5	of	of	ADP
ertr-433	134	6	spa	spa	NOUN
ertr-433	134	7	reviewers	reviewer	NOUN
ertr-433	134	8	description	description	NOUN
ertr-433	134	9	frequency	frequency	NOUN
ertr-433	134	10	(	(	PUNCT
ertr-433	134	11	n=305	n=305	PROPN
ertr-433	134	12	reviewers	reviewer	NOUN
ertr-433	134	13	)	)	PUNCT
ertr-433	134	14	percentage	percentage	NOUN
ertr-433	134	15	gender	gender	NOUN
ertr-433	134	16	male	male	ADJ
ertr-433	134	17	female	female	NOUN
ertr-433	134	18	not	not	PART
ertr-433	134	19	indicated	indicate	VERB
ertr-433	134	20	119	119	NUM
ertr-433	134	21	146	146	NUM
ertr-433	134	22	40	40	NUM
ertr-433	134	23	39	39	NUM
ertr-433	134	24	%	%	NOUN
ertr-433	134	25	48	48	NUM
ertr-433	134	26	%	%	NOUN
ertr-433	134	27	13	13	NUM
ertr-433	134	28	%	%	NOUN
ertr-433	134	29	age	age	NOUN
ertr-433	134	30	25	25	NUM
ertr-433	134	31	-	-	SYM
ertr-433	134	32	34	34	NUM
ertr-433	134	33	35	35	NUM
ertr-433	134	34	-	-	SYM
ertr-433	134	35	49	49	NUM
ertr-433	134	36	50	50	NUM
ertr-433	134	37	-	-	SYM
ertr-433	134	38	64	64	NUM
ertr-433	134	39	65	65	NUM
ertr-433	134	40	or	or	CCONJ
ertr-433	134	41	older	old	ADJ
ertr-433	134	42	not	not	PART
ertr-433	134	43	indicated	indicate	VERB
ertr-433	134	44	33	33	NUM
ertr-433	134	45	125	125	NUM
ertr-433	134	46	110	110	NUM
ertr-433	134	47	21	21	NUM
ertr-433	134	48	16	16	NUM
ertr-433	134	49	11	11	NUM
ertr-433	134	50	%	%	NOUN
ertr-433	134	51	41	41	NUM
ertr-433	134	52	%	%	NOUN
ertr-433	134	53	36	36	NUM
ertr-433	134	54	%	%	NOUN
ertr-433	134	55	7	7	NUM
ertr-433	134	56	%	%	NOUN
ertr-433	134	57	5	5	NUM
ertr-433	134	58	%	%	NOUN
ertr-433	134	59	region	region	NOUN
ertr-433	134	60	asia	asia	PROPN
ertr-433	134	61	europe	europe	PROPN
ertr-433	134	62	australia	australia	PROPN
ertr-433	134	63	/	/	SYM
ertr-433	134	64	new	new	PROPN
ertr-433	134	65	zealand	zealand	PROPN
ertr-433	134	66	not	not	PART
ertr-433	134	67	indicated	indicate	VERB
ertr-433	134	68	151	151	NUM
ertr-433	134	69	115	115	NUM
ertr-433	134	70	30	30	NUM
ertr-433	134	71	9	9	NUM
ertr-433	134	72	49	49	NUM
ertr-433	134	73	%	%	NOUN
ertr-433	134	74	38	38	NUM
ertr-433	134	75	%	%	NOUN
ertr-433	134	76	10	10	NUM
ertr-433	134	77	%	%	NOUN
ertr-433	134	78	3	3	NUM
ertr-433	134	79	%	%	NOUN
ertr-433	135	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	135	2	e	e	NOUN
ertr-433	135	3	-	-	NOUN
ertr-433	135	4	review	review	NOUN
ertr-433	135	5	of	of	ADP
ertr-433	135	6	tourism	tourism	NOUN
ertr-433	135	7	research	research	NOUN
ertr-433	135	8	(	(	PUNCT
ertr-433	135	9	ertr	ertr	NOUN
ertr-433	135	10	)	)	PUNCT
ertr-433	135	11	,	,	PUNCT
ertr-433	135	12	vol	vol	NOUN
ertr-433	135	13	.	.	PROPN
ertr-433	136	1	16	16	NUM
ertr-433	136	2	,	,	PUNCT
ertr-433	136	3	no	no	INTJ
ertr-433	136	4	.	.	NOUN
ertr-433	136	5	6	6	NUM
ertr-433	136	6	,	,	PUNCT
ertr-433	136	7	2019	2019	NUM
ertr-433	137	1	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	137	2	530	530	NUM
ertr-433	137	3	table	table	NOUN
ertr-433	137	4	3	3	NUM
ertr-433	137	5	presents	present	VERB
ertr-433	137	6	an	an	DET
ertr-433	137	7	analysis	analysis	NOUN
ertr-433	137	8	of	of	ADP
ertr-433	137	9	spa	spa	NOUN
ertr-433	137	10	complaints	complaint	NOUN
ertr-433	137	11	and	and	CCONJ
ertr-433	137	12	related	related	ADJ
ertr-433	137	13	themes	theme	NOUN
ertr-433	137	14	.	.	PUNCT
ertr-433	138	1	as	as	SCONJ
ertr-433	138	2	shown	show	VERB
ertr-433	138	3	in	in	ADP
ertr-433	138	4	table	table	NOUN
ertr-433	138	5	2	2	NUM
ertr-433	138	6	,	,	PUNCT
ertr-433	138	7	from	from	ADP
ertr-433	138	8	305	305	NUM
ertr-433	138	9	reviewers	reviewer	NOUN
ertr-433	138	10	,	,	PUNCT
ertr-433	138	11	there	there	PRON
ertr-433	138	12	were	be	VERB
ertr-433	138	13	1,135	1,135	NUM
ertr-433	138	14	spa	spa	NOUN
ertr-433	138	15	complaints	complaint	NOUN
ertr-433	138	16	.	.	PUNCT
ertr-433	139	1	the	the	DET
ertr-433	139	2	number	number	NOUN
ertr-433	139	3	of	of	ADP
ertr-433	139	4	complaints	complaint	NOUN
ertr-433	139	5	indicates	indicate	VERB
ertr-433	139	6	that	that	SCONJ
ertr-433	139	7	one	one	NUM
ertr-433	139	8	customer	customer	NOUN
ertr-433	139	9	may	may	AUX
ertr-433	139	10	post	post	VERB
ertr-433	139	11	or	or	CCONJ
ertr-433	139	12	share	share	VERB
ertr-433	139	13	negative	negative	ADJ
ertr-433	139	14	spa	spa	NOUN
ertr-433	139	15	experiences	experience	NOUN
ertr-433	139	16	on	on	ADP
ertr-433	139	17	several	several	ADJ
ertr-433	139	18	issues	issue	NOUN
ertr-433	139	19	.	.	PUNCT
ertr-433	140	1	the	the	DET
ertr-433	140	2	complaints	complaint	NOUN
ertr-433	140	3	were	be	AUX
ertr-433	140	4	then	then	ADV
ertr-433	140	5	categorized	categorize	VERB
ertr-433	140	6	into	into	ADP
ertr-433	140	7	ten	ten	NUM
ertr-433	140	8	major	major	ADJ
ertr-433	140	9	themes	theme	NOUN
ertr-433	140	10	.	.	PUNCT
ertr-433	141	1	the	the	DET
ertr-433	141	2	most	most	ADV
ertr-433	141	3	common	common	ADJ
ertr-433	141	4	complaint	complaint	NOUN
ertr-433	141	5	was	be	AUX
ertr-433	141	6	“	"	PUNCT
ertr-433	141	7	poor	poor	ADJ
ertr-433	141	8	skills	skill	NOUN
ertr-433	141	9	of	of	ADP
ertr-433	141	10	spa	spa	NOUN
ertr-433	141	11	therapists	therapist	NOUN
ertr-433	141	12	”	"	PUNCT
ertr-433	141	13	(	(	PUNCT
ertr-433	141	14	22.8	22.8	NUM
ertr-433	141	15	%	%	NOUN
ertr-433	141	16	)	)	PUNCT
ertr-433	141	17	;	;	PUNCT
ertr-433	141	18	followed	follow	VERB
ertr-433	141	19	by	by	ADP
ertr-433	141	20	“	"	PUNCT
ertr-433	141	21	poor	poor	ADJ
ertr-433	141	22	behavior	behavior	NOUN
ertr-433	141	23	or	or	CCONJ
ertr-433	141	24	etiquette	etiquette	NOUN
ertr-433	141	25	of	of	ADP
ertr-433	141	26	spa	spa	NOUN
ertr-433	141	27	therapists	therapist	NOUN
ertr-433	141	28	”	"	PUNCT
ertr-433	141	29	(	(	PUNCT
ertr-433	141	30	19.7	19.7	NUM
ertr-433	141	31	%	%	NOUN
ertr-433	141	32	)	)	PUNCT
ertr-433	141	33	;	;	PUNCT
ertr-433	141	34	“	"	PUNCT
ertr-433	141	35	non	non	ADJ
ertr-433	141	36	-	-	NOUN
ertr-433	141	37	recommendation	recommendation	NOUN
ertr-433	141	38	for	for	ADP
ertr-433	141	39	using	use	VERB
ertr-433	141	40	spa	spa	NOUN
ertr-433	141	41	services	service	NOUN
ertr-433	141	42	”	"	PUNCT
ertr-433	141	43	(	(	PUNCT
ertr-433	141	44	11.8	11.8	NUM
ertr-433	141	45	%	%	NOUN
ertr-433	141	46	)	)	PUNCT
ertr-433	141	47	;	;	PUNCT
ertr-433	141	48	“	"	PUNCT
ertr-433	141	49	noise	noise	NOUN
ertr-433	141	50	disturbance	disturbance	NOUN
ertr-433	141	51	”	"	PUNCT
ertr-433	141	52	(	(	PUNCT
ertr-433	141	53	9.6	9.6	NUM
ertr-433	141	54	%	%	NOUN
ertr-433	141	55	)	)	PUNCT
ertr-433	141	56	;	;	PUNCT
ertr-433	141	57	“	"	PUNCT
ertr-433	141	58	weak	weak	ADJ
ertr-433	141	59	english	english	ADJ
ertr-433	141	60	language	language	NOUN
ertr-433	141	61	”	"	PUNCT
ertr-433	141	62	(	(	PUNCT
ertr-433	141	63	7.7	7.7	NUM
ertr-433	141	64	%	%	NOUN
ertr-433	141	65	)	)	PUNCT
ertr-433	141	66	;	;	PUNCT
ertr-433	141	67	“	"	PUNCT
ertr-433	141	68	unfriendly	unfriendly	ADJ
ertr-433	141	69	staff	staff	NOUN
ertr-433	141	70	”	"	PUNCT
ertr-433	141	71	(	(	PUNCT
ertr-433	141	72	6.7	6.7	NUM
ertr-433	141	73	%	%	NOUN
ertr-433	141	74	)	)	PUNCT
ertr-433	141	75	;	;	PUNCT
ertr-433	141	76	“	"	PUNCT
ertr-433	141	77	poor	poor	ADJ
ertr-433	141	78	facilities	facility	NOUN
ertr-433	141	79	and	and	CCONJ
ertr-433	141	80	atmosphere	atmosphere	NOUN
ertr-433	141	81	”	"	PUNCT
ertr-433	141	82	(	(	PUNCT
ertr-433	141	83	6.0	6.0	NUM
ertr-433	141	84	%	%	NOUN
ertr-433	141	85	)	)	PUNCT
ertr-433	141	86	;	;	PUNCT
ertr-433	141	87	“	"	PUNCT
ertr-433	141	88	poor	poor	ADJ
ertr-433	141	89	value	value	NOUN
ertr-433	141	90	for	for	ADP
ertr-433	141	91	money	money	NOUN
ertr-433	141	92	”	"	PUNCT
ertr-433	141	93	(	(	PUNCT
ertr-433	141	94	5.9	5.9	NUM
ertr-433	141	95	%	%	NOUN
ertr-433	141	96	)	)	PUNCT
ertr-433	141	97	;	;	PUNCT
ertr-433	141	98	“	"	PUNCT
ertr-433	141	99	limitation	limitation	NOUN
ertr-433	141	100	of	of	ADP
ertr-433	141	101	products	product	NOUN
ertr-433	141	102	”	"	PUNCT
ertr-433	141	103	(	(	PUNCT
ertr-433	141	104	5.6	5.6	NUM
ertr-433	141	105	%	%	NOUN
ertr-433	141	106	)	)	PUNCT
ertr-433	141	107	;	;	PUNCT
ertr-433	141	108	and	and	CCONJ
ertr-433	141	109	“	"	PUNCT
ertr-433	141	110	uncleanliness	uncleanliness	NOUN
ertr-433	141	111	”	"	PUNCT
ertr-433	141	112	(	(	PUNCT
ertr-433	141	113	4.2	4.2	NUM
ertr-433	141	114	%	%	NOUN
ertr-433	141	115	)	)	PUNCT
ertr-433	141	116	.	.	PUNCT
ertr-433	142	1	table	table	NOUN
ertr-433	142	2	3	3	NUM
ertr-433	142	3	:	:	PUNCT
ertr-433	142	4	an	an	DET
ertr-433	142	5	analysis	analysis	NOUN
ertr-433	142	6	of	of	ADP
ertr-433	142	7	spa	spa	NOUN
ertr-433	142	8	complaints	complaint	NOUN
ertr-433	142	9	and	and	CCONJ
ertr-433	142	10	related	related	ADJ
ertr-433	142	11	themes	theme	NOUN
ertr-433	142	12	themes	theme	NOUN
ertr-433	142	13	frequen	frequen	VERB
ertr-433	142	14	cy	cy	PROPN
ertr-433	142	15	examples	example	NOUN
ertr-433	142	16	of	of	ADP
ertr-433	142	17	statements	statement	NOUN
ertr-433	142	18	1	1	NUM
ertr-433	142	19	.	.	PUNCT
ertr-433	143	1	poor	poor	ADJ
ertr-433	143	2	skills	skill	NOUN
ertr-433	143	3	of	of	ADP
ertr-433	143	4	spa	spa	NOUN
ertr-433	143	5	therapists	therapist	NOUN
ertr-433	143	6	258	258	NUM
ertr-433	143	7	(	(	PUNCT
ertr-433	143	8	22.8	22.8	NUM
ertr-433	143	9	%	%	NOUN
ertr-433	143	10	)	)	PUNCT
ertr-433	144	1	“	"	PUNCT
ertr-433	144	2	the	the	DET
ertr-433	144	3	massage	massage	NOUN
ertr-433	144	4	quality	quality	NOUN
ertr-433	144	5	is	be	AUX
ertr-433	144	6	not	not	PART
ertr-433	144	7	properly	properly	ADV
ertr-433	144	8	trained	train	VERB
ertr-433	144	9	”	"	PUNCT
ertr-433	144	10	“	"	PUNCT
ertr-433	144	11	the	the	DET
ertr-433	144	12	therapists	therapist	NOUN
ertr-433	144	13	are	be	AUX
ertr-433	144	14	not	not	PART
ertr-433	144	15	up	up	ADP
ertr-433	144	16	to	to	ADP
ertr-433	144	17	standard	standard	NOUN
ertr-433	144	18	,	,	PUNCT
ertr-433	144	19	the	the	DET
ertr-433	144	20	service	service	NOUN
ertr-433	144	21	is	be	AUX
ertr-433	144	22	bad	bad	ADJ
ertr-433	144	23	”	"	PUNCT
ertr-433	144	24	“	"	PUNCT
ertr-433	144	25	the	the	DET
ertr-433	144	26	standard	standard	NOUN
ertr-433	144	27	of	of	ADP
ertr-433	144	28	message	message	NOUN
ertr-433	144	29	was	be	AUX
ertr-433	144	30	really	really	ADV
ertr-433	144	31	below	below	ADP
ertr-433	144	32	average	average	ADJ
ertr-433	144	33	,	,	PUNCT
ertr-433	144	34	especially	especially	ADV
ertr-433	144	35	when	when	SCONJ
ertr-433	144	36	you	you	PRON
ertr-433	144	37	pay	pay	VERB
ertr-433	144	38	high	high	ADJ
ertr-433	144	39	price	price	NOUN
ertr-433	144	40	with	with	ADP
ertr-433	144	41	unprofessional	unprofessional	ADJ
ertr-433	144	42	service	service	NOUN
ertr-433	144	43	”	"	PUNCT
ertr-433	144	44	“	"	PUNCT
ertr-433	144	45	the	the	DET
ertr-433	144	46	pressure	pressure	NOUN
ertr-433	144	47	of	of	ADP
ertr-433	144	48	therapists	therapist	NOUN
ertr-433	144	49	was	be	AUX
ertr-433	144	50	not	not	PART
ertr-433	144	51	consistent	consistent	ADJ
ertr-433	144	52	,	,	PUNCT
ertr-433	144	53	sometimes	sometimes	ADV
ertr-433	144	54	too	too	ADV
ertr-433	144	55	hard	hard	ADJ
ertr-433	144	56	and	and	CCONJ
ertr-433	144	57	sometimes	sometimes	ADV
ertr-433	144	58	too	too	ADV
ertr-433	144	59	light	light	ADJ
ertr-433	144	60	”	"	PUNCT
ertr-433	144	61	“	"	PUNCT
ertr-433	144	62	go	go	VERB
ertr-433	144	63	there	there	ADV
ertr-433	144	64	for	for	ADP
ertr-433	144	65	a	a	DET
ertr-433	144	66	basic	basic	ADJ
ertr-433	144	67	thai	thai	ADJ
ertr-433	144	68	massage	massage	NOUN
ertr-433	144	69	but	but	CCONJ
ertr-433	144	70	avoid	avoid	VERB
ertr-433	144	71	facials	facial	NOUN
ertr-433	144	72	as	as	SCONJ
ertr-433	144	73	they	they	PRON
ertr-433	144	74	do	do	AUX
ertr-433	144	75	not	not	PART
ertr-433	144	76	seem	seem	VERB
ertr-433	144	77	to	to	PART
ertr-433	144	78	have	have	VERB
ertr-433	144	79	the	the	DET
ertr-433	144	80	equipment	equipment	NOUN
ertr-433	144	81	nor	nor	CCONJ
ertr-433	144	82	skills	skill	NOUN
ertr-433	144	83	to	to	PART
ertr-433	144	84	provide	provide	VERB
ertr-433	144	85	this	this	DET
ertr-433	144	86	treatment	treatment	NOUN
ertr-433	144	87	”	"	PUNCT
ertr-433	144	88	“	"	PUNCT
ertr-433	144	89	therapists	therapist	NOUN
ertr-433	144	90	here	here	ADV
ertr-433	144	91	were	be	AUX
ertr-433	144	92	below	below	ADP
ertr-433	144	93	average	average	ADJ
ertr-433	145	1	and	and	CCONJ
ertr-433	145	2	they	they	PRON
ertr-433	145	3	overused	overuse	VERB
ertr-433	145	4	the	the	DET
ertr-433	145	5	massage	massage	NOUN
ertr-433	145	6	oil	oil	NOUN
ertr-433	145	7	which	which	PRON
ertr-433	145	8	were	be	AUX
ertr-433	145	9	not	not	PART
ertr-433	145	10	well	well	ADV
ertr-433	145	11	absorbed	absorb	VERB
ertr-433	145	12	by	by	ADP
ertr-433	145	13	my	my	PRON
ertr-433	145	14	skin	skin	NOUN
ertr-433	145	15	”	"	PUNCT
ertr-433	145	16	“	"	PUNCT
ertr-433	145	17	at	at	ADP
ertr-433	145	18	first	first	ADV
ertr-433	145	19	i	i	PRON
ertr-433	145	20	thought	think	VERB
ertr-433	145	21	it	it	PRON
ertr-433	145	22	probably	probably	ADV
ertr-433	145	23	was	be	AUX
ertr-433	145	24	just	just	ADV
ertr-433	145	25	my	my	PRON
ertr-433	145	26	bad	bad	ADJ
ertr-433	145	27	luck	luck	NOUN
ertr-433	145	28	ending	end	VERB
ertr-433	145	29	up	up	ADP
ertr-433	145	30	with	with	ADP
ertr-433	145	31	a	a	DET
ertr-433	145	32	poor	poor	ADJ
ertr-433	145	33	masseuse	masseuse	NOUN
ertr-433	146	1	but	but	CCONJ
ertr-433	146	2	afterwards	afterwards	ADV
ertr-433	146	3	we	we	PRON
ertr-433	146	4	found	find	VERB
ertr-433	146	5	out	out	ADP
ertr-433	146	6	that	that	SCONJ
ertr-433	146	7	the	the	DET
ertr-433	146	8	experience	experience	NOUN
ertr-433	146	9	was	be	AUX
ertr-433	146	10	the	the	DET
ertr-433	146	11	same	same	ADJ
ertr-433	146	12	for	for	ADP
ertr-433	146	13	all	all	DET
ertr-433	146	14	three	three	NUM
ertr-433	146	15	of	of	ADP
ertr-433	146	16	us	we	PRON
ertr-433	146	17	.	.	PUNCT
ertr-433	147	1	it	it	PRON
ertr-433	147	2	was	be	AUX
ertr-433	147	3	obvious	obvious	ADJ
ertr-433	147	4	that	that	SCONJ
ertr-433	147	5	all	all	DET
ertr-433	147	6	three	three	NUM
ertr-433	147	7	masseuses	masseuse	NOUN
ertr-433	147	8	were	be	AUX
ertr-433	147	9	terrible	terrible	ADJ
ertr-433	147	10	and	and	CCONJ
ertr-433	147	11	untrained	untrained	ADJ
ertr-433	147	12	”	"	PUNCT
ertr-433	147	13	2	2	NUM
ertr-433	147	14	.	.	PUNCT
ertr-433	147	15	poor	poor	ADJ
ertr-433	147	16	behavior	behavior	NOUN
ertr-433	147	17	or	or	CCONJ
ertr-433	147	18	etiquette	etiquette	NOUN
ertr-433	147	19	of	of	ADP
ertr-433	147	20	spa	spa	NOUN
ertr-433	147	21	therapists	therapist	NOUN
ertr-433	147	22	224	224	NUM
ertr-433	147	23	(	(	PUNCT
ertr-433	147	24	19.7	19.7	NUM
ertr-433	147	25	%	%	NOUN
ertr-433	147	26	)	)	PUNCT
ertr-433	147	27	“	"	PUNCT
ertr-433	147	28	etiquette	etiquette	NOUN
ertr-433	147	29	of	of	ADP
ertr-433	147	30	the	the	DET
ertr-433	147	31	therapists	therapist	NOUN
ertr-433	147	32	were	be	AUX
ertr-433	147	33	not	not	PART
ertr-433	147	34	good	good	ADJ
ertr-433	147	35	”	"	PUNCT
ertr-433	147	36	“	"	PUNCT
ertr-433	147	37	i	i	PRON
ertr-433	147	38	got	get	VERB
ertr-433	147	39	a	a	DET
ertr-433	147	40	different	different	ADJ
ertr-433	147	41	masseur	masseur	NOUN
ertr-433	147	42	and	and	CCONJ
ertr-433	147	43	she	she	PRON
ertr-433	147	44	was	be	AUX
ertr-433	147	45	extremely	extremely	ADV
ertr-433	147	46	rude	rude	ADJ
ertr-433	147	47	,	,	PUNCT
ertr-433	147	48	not	not	PART
ertr-433	147	49	smile	smile	ADJ
ertr-433	147	50	,	,	PUNCT
ertr-433	147	51	and	and	CCONJ
ertr-433	147	52	rush	rush	VERB
ertr-433	147	53	to	to	PART
ertr-433	147	54	finish	finish	VERB
ertr-433	147	55	her	her	PRON
ertr-433	147	56	work	work	NOUN
ertr-433	147	57	.	.	PUNCT
ertr-433	148	1	i	i	PRON
ertr-433	148	2	did	do	AUX
ertr-433	148	3	not	not	PART
ertr-433	148	4	enjoy	enjoy	VERB
ertr-433	148	5	my	my	PRON
ertr-433	148	6	massage	massage	NOUN
ertr-433	148	7	this	this	DET
ertr-433	148	8	time	time	NOUN
ertr-433	148	9	”	"	PUNCT
ertr-433	148	10	“	"	PUNCT
ertr-433	148	11	the	the	DET
ertr-433	148	12	therapist	therapist	NOUN
ertr-433	148	13	was	be	AUX
ertr-433	148	14	rude	rude	ADJ
ertr-433	148	15	from	from	ADP
ertr-433	148	16	beginning	begin	VERB
ertr-433	148	17	to	to	ADP
ertr-433	148	18	end	end	NOUN
ertr-433	148	19	,	,	PUNCT
ertr-433	148	20	no	no	DET
ertr-433	148	21	smile	smile	NOUN
ertr-433	148	22	at	at	ADV
ertr-433	148	23	all	all	ADV
ertr-433	148	24	,	,	PUNCT
ertr-433	148	25	no	no	DET
ertr-433	148	26	attention	attention	NOUN
ertr-433	148	27	to	to	ADP
ertr-433	148	28	details	detail	NOUN
ertr-433	148	29	,	,	PUNCT
ertr-433	148	30	the	the	DET
ertr-433	148	31	massage	massage	NOUN
ertr-433	148	32	was	be	AUX
ertr-433	148	33	rough	rough	ADJ
ertr-433	148	34	and	and	CCONJ
ertr-433	148	35	without	without	ADP
ertr-433	148	36	passion	passion	NOUN
ertr-433	148	37	”	"	PUNCT
ertr-433	148	38	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	148	39	e	e	NOUN
ertr-433	148	40	-	-	NOUN
ertr-433	148	41	review	review	NOUN
ertr-433	148	42	of	of	ADP
ertr-433	148	43	tourism	tourism	NOUN
ertr-433	148	44	research	research	NOUN
ertr-433	148	45	(	(	PUNCT
ertr-433	148	46	ertr	ertr	NOUN
ertr-433	148	47	)	)	PUNCT
ertr-433	148	48	,	,	PUNCT
ertr-433	148	49	vol	vol	NOUN
ertr-433	148	50	.	.	PROPN
ertr-433	149	1	16	16	NUM
ertr-433	149	2	,	,	PUNCT
ertr-433	149	3	no	no	INTJ
ertr-433	149	4	.	.	NOUN
ertr-433	149	5	6	6	NUM
ertr-433	149	6	,	,	PUNCT
ertr-433	149	7	2019	2019	NUM
ertr-433	149	8	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	149	9	531	531	NUM
ertr-433	149	10	“	"	PUNCT
ertr-433	149	11	my	my	PRON
ertr-433	149	12	masseur	masseur	NOUN
ertr-433	149	13	went	go	VERB
ertr-433	149	14	outside	outside	ADP
ertr-433	149	15	the	the	DET
ertr-433	149	16	room	room	NOUN
ertr-433	149	17	for	for	ADP
ertr-433	149	18	10	10	NUM
ertr-433	149	19	minutes	minute	NOUN
ertr-433	149	20	to	to	PART
ertr-433	149	21	talk	talk	VERB
ertr-433	149	22	on	on	ADP
ertr-433	149	23	the	the	DET
ertr-433	149	24	phone	phone	NOUN
ertr-433	149	25	and	and	CCONJ
ertr-433	149	26	did	do	AUX
ertr-433	149	27	not	not	PART
ertr-433	149	28	apologize	apologize	VERB
ertr-433	149	29	anything	anything	PRON
ertr-433	149	30	”	"	PUNCT
ertr-433	149	31	3	3	NUM
ertr-433	149	32	.	.	PUNCT
ertr-433	150	1	non	non	ADJ
ertr-433	150	2	-	-	NOUN
ertr-433	150	3	recommendation	recommendation	NOUN
ertr-433	150	4	for	for	ADP
ertr-433	150	5	using	use	VERB
ertr-433	150	6	spa	spa	NOUN
ertr-433	150	7	services	service	NOUN
ertr-433	150	8	134	134	NUM
ertr-433	150	9	(	(	PUNCT
ertr-433	150	10	11.8	11.8	NUM
ertr-433	150	11	%	%	NOUN
ertr-433	150	12	)	)	PUNCT
ertr-433	150	13	“	"	PUNCT
ertr-433	150	14	would	would	AUX
ertr-433	150	15	not	not	PART
ertr-433	150	16	suggest	suggest	VERB
ertr-433	150	17	this	this	DET
ertr-433	150	18	place	place	NOUN
ertr-433	150	19	at	at	ADV
ertr-433	150	20	all	all	ADV
ertr-433	150	21	unless	unless	SCONJ
ertr-433	150	22	you	you	PRON
ertr-433	150	23	do	do	AUX
ertr-433	150	24	n’t	not	PART
ertr-433	150	25	have	have	VERB
ertr-433	150	26	a	a	DET
ertr-433	150	27	choice	choice	NOUN
ertr-433	150	28	”	"	PUNCT
ertr-433	150	29	“	"	PUNCT
ertr-433	150	30	i	i	PRON
ertr-433	150	31	will	will	AUX
ertr-433	150	32	not	not	PART
ertr-433	150	33	recommend	recommend	VERB
ertr-433	150	34	this	this	DET
ertr-433	150	35	place	place	NOUN
ertr-433	150	36	and	and	CCONJ
ertr-433	150	37	wo	will	AUX
ertr-433	150	38	n’t	not	PART
ertr-433	150	39	come	come	VERB
ertr-433	150	40	back	back	ADV
ertr-433	150	41	for	for	ADP
ertr-433	150	42	sure	sure	ADJ
ertr-433	150	43	”	"	PUNCT
ertr-433	150	44	“	"	PUNCT
ertr-433	150	45	i	i	PRON
ertr-433	150	46	would	would	AUX
ertr-433	150	47	not	not	PART
ertr-433	150	48	recommend	recommend	VERB
ertr-433	150	49	this	this	DET
ertr-433	150	50	pricy	pricy	ADJ
ertr-433	150	51	spa	spa	NOUN
ertr-433	150	52	”	"	PUNCT
ertr-433	150	53	“	"	PUNCT
ertr-433	150	54	ca	can	AUX
ertr-433	150	55	n't	not	PART
ertr-433	150	56	recommend	recommend	VERB
ertr-433	150	57	this	this	DET
ertr-433	150	58	place	place	NOUN
ertr-433	150	59	and	and	CCONJ
ertr-433	150	60	will	will	AUX
ertr-433	150	61	not	not	PART
ertr-433	150	62	be	be	AUX
ertr-433	150	63	returning	return	VERB
ertr-433	150	64	”	"	PUNCT
ertr-433	150	65	“	"	PUNCT
ertr-433	150	66	would	would	AUX
ertr-433	150	67	not	not	PART
ertr-433	150	68	recommend	recommend	VERB
ertr-433	150	69	to	to	PART
ertr-433	150	70	try	try	VERB
ertr-433	150	71	this	this	DET
ertr-433	150	72	spa	spa	NOUN
ertr-433	150	73	”	"	PUNCT
ertr-433	150	74	4	4	NUM
ertr-433	150	75	.	.	PUNCT
ertr-433	150	76	noise	noise	NOUN
ertr-433	150	77	disturbance	disturbance	NOUN
ertr-433	150	78	109	109	NUM
ertr-433	150	79	(	(	PUNCT
ertr-433	150	80	9.6	9.6	NUM
ertr-433	150	81	%	%	NOUN
ertr-433	150	82	)	)	PUNCT
ertr-433	150	83	“	"	PUNCT
ertr-433	150	84	only	only	ADV
ertr-433	150	85	thing	thing	NOUN
ertr-433	150	86	to	to	PART
ertr-433	150	87	be	be	AUX
ertr-433	150	88	aware	aware	ADJ
ertr-433	150	89	of	of	ADP
ertr-433	150	90	is	be	AUX
ertr-433	150	91	that	that	SCONJ
ertr-433	150	92	the	the	DET
ertr-433	150	93	massage	massage	NOUN
ertr-433	150	94	rooms	room	NOUN
ertr-433	150	95	are	be	AUX
ertr-433	150	96	separated	separate	VERB
ertr-433	150	97	by	by	ADP
ertr-433	150	98	only	only	ADJ
ertr-433	150	99	curtains	curtain	NOUN
ertr-433	150	100	so	so	SCONJ
ertr-433	150	101	you	you	PRON
ertr-433	150	102	can	can	AUX
ertr-433	150	103	hear	hear	VERB
ertr-433	150	104	noise	noise	NOUN
ertr-433	150	105	from	from	ADP
ertr-433	150	106	the	the	DET
ertr-433	150	107	reception	reception	NOUN
ertr-433	150	108	area	area	NOUN
ertr-433	150	109	which	which	PRON
ertr-433	150	110	bother	bother	VERB
ertr-433	150	111	us	we	PRON
ertr-433	150	112	”	"	PUNCT
ertr-433	150	113	“	"	PUNCT
ertr-433	150	114	the	the	DET
ertr-433	150	115	two	two	NUM
ertr-433	150	116	ladies	lady	NOUN
ertr-433	150	117	kept	keep	VERB
ertr-433	150	118	talking	talk	VERB
ertr-433	150	119	with	with	ADP
ertr-433	150	120	each	each	DET
ertr-433	150	121	other	other	ADJ
ertr-433	150	122	for	for	ADP
ertr-433	150	123	the	the	DET
ertr-433	150	124	whole	whole	ADJ
ertr-433	150	125	time	time	NOUN
ertr-433	150	126	,	,	PUNCT
ertr-433	150	127	making	make	VERB
ertr-433	150	128	it	it	PRON
ertr-433	150	129	a	a	DET
ertr-433	150	130	bit	bit	NOUN
ertr-433	150	131	hard	hard	ADJ
ertr-433	150	132	to	to	PART
ertr-433	150	133	relax	relax	VERB
ertr-433	150	134	completely	completely	ADV
ertr-433	150	135	”	"	PUNCT
ertr-433	150	136	“	"	PUNCT
ertr-433	150	137	another	another	DET
ertr-433	150	138	bad	bad	ADJ
ertr-433	150	139	thing	thing	NOUN
ertr-433	150	140	is	be	AUX
ertr-433	150	141	the	the	DET
ertr-433	150	142	masseurs	masseur	NOUN
ertr-433	150	143	talk	talk	VERB
ertr-433	150	144	a	a	DET
ertr-433	150	145	lot	lot	NOUN
ertr-433	150	146	among	among	ADP
ertr-433	150	147	themselves	themselves	PRON
ertr-433	150	148	while	while	SCONJ
ertr-433	150	149	giving	give	VERB
ertr-433	150	150	massage	massage	NOUN
ertr-433	150	151	which	which	PRON
ertr-433	150	152	is	be	AUX
ertr-433	150	153	very	very	ADV
ertr-433	150	154	irritating	irritating	ADJ
ertr-433	150	155	at	at	ADP
ertr-433	150	156	times	time	NOUN
ertr-433	150	157	”	"	PUNCT
ertr-433	150	158	“	"	PUNCT
ertr-433	150	159	the	the	DET
ertr-433	150	160	masseur	masseur	NOUN
ertr-433	150	161	is	be	AUX
ertr-433	150	162	very	very	ADV
ertr-433	150	163	noisy	noisy	ADJ
ertr-433	150	164	,	,	PUNCT
ertr-433	150	165	always	always	ADV
ertr-433	150	166	talking	talk	VERB
ertr-433	150	167	to	to	ADP
ertr-433	150	168	her	her	PRON
ertr-433	150	169	co	co	NOUN
ertr-433	150	170	-	-	NOUN
ertr-433	150	171	worker	worker	NOUN
ertr-433	150	172	on	on	ADP
ertr-433	150	173	the	the	DET
ertr-433	150	174	other	other	ADJ
ertr-433	150	175	room	room	NOUN
ertr-433	150	176	,	,	PUNCT
ertr-433	150	177	so	so	SCONJ
ertr-433	150	178	it	it	PRON
ertr-433	150	179	’s	’	VERB
ertr-433	150	180	very	very	ADV
ertr-433	150	181	irritating	irritating	ADJ
ertr-433	150	182	”	"	PUNCT
ertr-433	150	183	5	5	NUM
ertr-433	150	184	.	.	PUNCT
ertr-433	150	185	weak	weak	ADJ
ertr-433	150	186	english	english	ADJ
ertr-433	150	187	language	language	NOUN
ertr-433	150	188	88	88	NUM
ertr-433	150	189	(	(	PUNCT
ertr-433	150	190	7.7	7.7	NUM
ertr-433	150	191	%	%	NOUN
ertr-433	150	192	)	)	PUNCT
ertr-433	150	193	“	"	PUNCT
ertr-433	150	194	the	the	DET
ertr-433	150	195	staff	staff	NOUN
ertr-433	150	196	at	at	ADP
ertr-433	150	197	this	this	DET
ertr-433	150	198	spa	spa	NOUN
ertr-433	150	199	did	do	AUX
ertr-433	150	200	n’t	not	PART
ertr-433	150	201	understand	understand	VERB
ertr-433	150	202	english	english	PROPN
ertr-433	150	203	”	"	PUNCT
ertr-433	150	204	“	"	PUNCT
ertr-433	150	205	receptionists	receptionist	NOUN
ertr-433	150	206	do	do	AUX
ertr-433	150	207	n't	not	PART
ertr-433	150	208	appear	appear	VERB
ertr-433	150	209	to	to	PART
ertr-433	150	210	speak	speak	VERB
ertr-433	150	211	much	much	ADJ
ertr-433	150	212	english	english	NOUN
ertr-433	150	213	”	"	PUNCT
ertr-433	150	214	“	"	PUNCT
ertr-433	150	215	the	the	DET
ertr-433	150	216	two	two	NUM
ertr-433	150	217	therapists	therapist	NOUN
ertr-433	150	218	we	we	PRON
ertr-433	150	219	encountered	encounter	VERB
ertr-433	150	220	hardly	hardly	ADV
ertr-433	150	221	know	know	VERB
ertr-433	150	222	english	english	PROPN
ertr-433	150	223	so	so	SCONJ
ertr-433	150	224	we	we	PRON
ertr-433	150	225	gave	give	VERB
ertr-433	150	226	up	up	ADP
ertr-433	150	227	to	to	PART
ertr-433	150	228	explain	explain	VERB
ertr-433	150	229	to	to	ADP
ertr-433	150	230	them	they	PRON
ertr-433	150	231	”	"	PUNCT
ertr-433	150	232	“	"	PUNCT
ertr-433	150	233	the	the	DET
ertr-433	150	234	masseurs	masseur	NOUN
ertr-433	150	235	did	do	AUX
ertr-433	150	236	not	not	PART
ertr-433	150	237	understand	understand	VERB
ertr-433	150	238	my	my	PRON
ertr-433	150	239	requests	request	NOUN
ertr-433	150	240	because	because	SCONJ
ertr-433	150	241	they	they	PRON
ertr-433	150	242	are	be	AUX
ertr-433	150	243	poor	poor	ADJ
ertr-433	150	244	english	english	ADJ
ertr-433	150	245	”	"	PUNCT
ertr-433	150	246	6	6	NUM
ertr-433	150	247	.	.	PUNCT
ertr-433	150	248	unfriendly	unfriendly	ADJ
ertr-433	150	249	staff	staff	NOUN
ertr-433	150	250	/	/	SYM
ertr-433	150	251	receptionists	receptionist	NOUN
ertr-433	150	252	76	76	NUM
ertr-433	150	253	(	(	PUNCT
ertr-433	150	254	6.7	6.7	NUM
ertr-433	150	255	%	%	NOUN
ertr-433	150	256	)	)	PUNCT
ertr-433	150	257	“	"	PUNCT
ertr-433	150	258	the	the	DET
ertr-433	150	259	lady	lady	NOUN
ertr-433	150	260	at	at	ADP
ertr-433	150	261	the	the	DET
ertr-433	150	262	front	front	ADJ
ertr-433	150	263	desk	desk	NOUN
ertr-433	150	264	was	be	AUX
ertr-433	150	265	condescending	condescend	VERB
ertr-433	150	266	and	and	CCONJ
ertr-433	150	267	rude	rude	ADJ
ertr-433	150	268	”	"	PUNCT
ertr-433	150	269	“	"	PUNCT
ertr-433	150	270	the	the	DET
ertr-433	150	271	attitude	attitude	NOUN
ertr-433	150	272	of	of	ADP
ertr-433	150	273	the	the	DET
ertr-433	150	274	receptionist	receptionist	NOUN
ertr-433	150	275	put	put	VERB
ertr-433	150	276	me	i	PRON
ertr-433	150	277	off	off	ADP
ertr-433	150	278	this	this	DET
ertr-433	150	279	place	place	NOUN
ertr-433	150	280	for	for	ADP
ertr-433	150	281	life	life	NOUN
ertr-433	150	282	”	"	PUNCT
ertr-433	150	283	“	"	PUNCT
ertr-433	150	284	the	the	DET
ertr-433	150	285	lady	lady	NOUN
ertr-433	150	286	at	at	ADP
ertr-433	150	287	the	the	DET
ertr-433	150	288	reception	reception	NOUN
ertr-433	150	289	was	be	AUX
ertr-433	150	290	a	a	DET
ertr-433	150	291	little	little	ADJ
ertr-433	150	292	rude	rude	ADJ
ertr-433	150	293	and	and	CCONJ
ertr-433	150	294	unwelcoming	unwelcoming	ADJ
ertr-433	150	295	and	and	CCONJ
ertr-433	150	296	mostly	mostly	ADV
ertr-433	150	297	interested	interested	ADJ
ertr-433	150	298	in	in	ADP
ertr-433	150	299	getting	get	VERB
ertr-433	150	300	the	the	DET
ertr-433	150	301	money	money	NOUN
ertr-433	150	302	and	and	CCONJ
ertr-433	150	303	that	that	PRON
ertr-433	150	304	's	be	AUX
ertr-433	150	305	it	it	PRON
ertr-433	150	306	”	"	PUNCT
ertr-433	150	307	“	"	PUNCT
ertr-433	150	308	receptionists	receptionist	NOUN
ertr-433	150	309	here	here	ADV
ertr-433	150	310	lack	lack	NOUN
ertr-433	150	311	of	of	ADP
ertr-433	150	312	smiling	smile	VERB
ertr-433	150	313	face	face	NOUN
ertr-433	150	314	”	"	PUNCT
ertr-433	150	315	7	7	NUM
ertr-433	150	316	.	.	PUNCT
ertr-433	150	317	poor	poor	ADJ
ertr-433	150	318	facilities	facility	NOUN
ertr-433	150	319	and	and	CCONJ
ertr-433	150	320	atmosphere	atmosphere	NOUN
ertr-433	150	321	68	68	NUM
ertr-433	150	322	(	(	PUNCT
ertr-433	150	323	6.0	6.0	NUM
ertr-433	150	324	%	%	NOUN
ertr-433	150	325	)	)	PUNCT
ertr-433	151	1	“	"	PUNCT
ertr-433	151	2	the	the	DET
ertr-433	151	3	atmosphere	atmosphere	NOUN
ertr-433	151	4	of	of	ADP
ertr-433	151	5	the	the	DET
ertr-433	151	6	spa	spa	NOUN
ertr-433	151	7	is	be	AUX
ertr-433	151	8	cold	cold	ADJ
ertr-433	151	9	”	"	PUNCT
ertr-433	151	10	“	"	PUNCT
ertr-433	151	11	room	room	NOUN
ertr-433	151	12	too	too	ADV
ertr-433	151	13	cold	cold	ADJ
ertr-433	151	14	and	and	CCONJ
ertr-433	151	15	the	the	DET
ertr-433	151	16	music	music	NOUN
ertr-433	151	17	too	too	ADV
ertr-433	151	18	loud	loud	ADV
ertr-433	151	19	”	"	PUNCT
ertr-433	151	20	“	"	PUNCT
ertr-433	151	21	bath	bath	NOUN
ertr-433	151	22	and	and	CCONJ
ertr-433	151	23	shower	shower	NOUN
ertr-433	151	24	did	do	AUX
ertr-433	151	25	not	not	PART
ertr-433	151	26	work	work	VERB
ertr-433	151	27	very	very	ADV
ertr-433	151	28	well	well	ADV
ertr-433	151	29	”	"	PUNCT
ertr-433	151	30	“	"	PUNCT
ertr-433	151	31	the	the	DET
ertr-433	151	32	treatment	treatment	NOUN
ertr-433	151	33	room	room	NOUN
ertr-433	151	34	,	,	PUNCT
ertr-433	151	35	ceiling	ceiling	NOUN
ertr-433	151	36	and	and	CCONJ
ertr-433	151	37	walls	wall	NOUN
ertr-433	151	38	were	be	AUX
ertr-433	151	39	full	full	ADJ
ertr-433	151	40	with	with	ADP
ertr-433	151	41	molt	molt	NOUN
ertr-433	151	42	”	"	PUNCT
ertr-433	151	43	“	"	PUNCT
ertr-433	151	44	too	too	ADV
ertr-433	151	45	many	many	ADJ
ertr-433	151	46	mosquitos	mosquito	NOUN
ertr-433	151	47	and	and	CCONJ
ertr-433	151	48	we	we	PRON
ertr-433	151	49	had	have	VERB
ertr-433	151	50	to	to	PART
ertr-433	151	51	repeatedly	repeatedly	ADV
ertr-433	151	52	ask	ask	VERB
ertr-433	151	53	for	for	ADP
ertr-433	151	54	a	a	DET
ertr-433	151	55	repellent	repellent	NOUN
ertr-433	151	56	”	"	PUNCT
ertr-433	151	57	“	"	PUNCT
ertr-433	151	58	my	my	PRON
ertr-433	151	59	biggest	big	ADJ
ertr-433	151	60	complaint	complaint	NOUN
ertr-433	151	61	was	be	AUX
ertr-433	151	62	the	the	DET
ertr-433	151	63	air	air	NOUN
ertr-433	151	64	conditioning	conditioning	NOUN
ertr-433	151	65	in	in	ADP
ertr-433	151	66	the	the	DET
ertr-433	151	67	room	room	NOUN
ertr-433	151	68	that	that	PRON
ertr-433	151	69	was	be	AUX
ertr-433	151	70	blowing	blow	VERB
ertr-433	151	71	on	on	ADP
ertr-433	151	72	me	i	PRON
ertr-433	151	73	constantly	constantly	ADV
ertr-433	151	74	and	and	CCONJ
ertr-433	151	75	it	it	PRON
ertr-433	151	76	was	be	AUX
ertr-433	151	77	cold	cold	ADJ
ertr-433	151	78	”	"	PUNCT
ertr-433	151	79	8	8	NUM
ertr-433	151	80	.	.	PUNCT
ertr-433	152	1	poor	poor	ADJ
ertr-433	152	2	value	value	NOUN
ertr-433	152	3	for	for	ADP
ertr-433	152	4	money	money	NOUN
ertr-433	152	5	67	67	NUM
ertr-433	152	6	“	"	PUNCT
ertr-433	152	7	it	it	PRON
ertr-433	152	8	is	be	AUX
ertr-433	152	9	more	more	ADV
ertr-433	152	10	pricy	pricy	ADJ
ertr-433	152	11	than	than	ADP
ertr-433	152	12	the	the	DET
ertr-433	152	13	street	street	NOUN
ertr-433	152	14	spas	spa	NOUN
ertr-433	152	15	and	and	CCONJ
ertr-433	152	16	also	also	ADV
ertr-433	152	17	http://ertr.tamu.edu/	http://ertr.tamu.edu/	VERB
ertr-433	152	18	e	e	NOUN
ertr-433	152	19	-	-	NOUN
ertr-433	152	20	review	review	NOUN
ertr-433	152	21	of	of	ADP
ertr-433	152	22	tourism	tourism	NOUN
ertr-433	152	23	research	research	NOUN
ertr-433	152	24	(	(	PUNCT
ertr-433	152	25	ertr	ertr	NOUN
ertr-433	152	26	)	)	PUNCT
ertr-433	152	27	,	,	PUNCT
ertr-433	152	28	vol	vol	NOUN
ertr-433	152	29	.	.	PROPN
ertr-433	153	1	16	16	NUM
ertr-433	153	2	,	,	PUNCT
ertr-433	153	3	no	no	INTJ
ertr-433	153	4	.	.	NOUN
ertr-433	153	5	6	6	NUM
ertr-433	153	6	,	,	PUNCT
ertr-433	153	7	2019	2019	NUM
ertr-433	153	8	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	153	9	532	532	NUM
ertr-433	153	10	(	(	PUNCT
ertr-433	153	11	5.9	5.9	NUM
ertr-433	153	12	%	%	NOUN
ertr-433	153	13	)	)	PUNCT
ertr-433	153	14	worse	bad	ADJ
ertr-433	153	15	than	than	ADP
ertr-433	153	16	those	those	PRON
ertr-433	153	17	,	,	PUNCT
ertr-433	153	18	against	against	ADP
ertr-433	153	19	our	our	PRON
ertr-433	153	20	expectation	expectation	NOUN
ertr-433	153	21	”	"	PUNCT
ertr-433	153	22	“	"	PUNCT
ertr-433	153	23	however	however	ADV
ertr-433	153	24	,	,	PUNCT
ertr-433	153	25	i	i	PRON
ertr-433	153	26	think	think	VERB
ertr-433	153	27	the	the	DET
ertr-433	153	28	price	price	NOUN
ertr-433	153	29	is	be	AUX
ertr-433	153	30	a	a	DET
ertr-433	153	31	little	little	ADV
ertr-433	153	32	higher	high	ADJ
ertr-433	153	33	than	than	ADP
ertr-433	153	34	other	other	ADJ
ertr-433	153	35	spas	spa	NOUN
ertr-433	153	36	”	"	PUNCT
ertr-433	153	37	“	"	PUNCT
ertr-433	153	38	with	with	ADP
ertr-433	153	39	the	the	DET
ertr-433	153	40	price	price	NOUN
ertr-433	153	41	tag	tag	NOUN
ertr-433	153	42	,	,	PUNCT
ertr-433	153	43	i	i	PRON
ertr-433	153	44	'm	be	AUX
ertr-433	153	45	sure	sure	ADJ
ertr-433	153	46	one	one	PRON
ertr-433	153	47	can	can	AUX
ertr-433	153	48	get	get	VERB
ertr-433	153	49	better	well	ADJ
ertr-433	153	50	experience	experience	NOUN
ertr-433	153	51	somewhere	somewhere	ADV
ertr-433	153	52	else	else	ADV
ertr-433	153	53	”	"	PUNCT
ertr-433	153	54	“	"	PUNCT
ertr-433	153	55	the	the	DET
ertr-433	153	56	price	price	NOUN
ertr-433	153	57	was	be	AUX
ertr-433	153	58	super	super	ADV
ertr-433	153	59	expensive	expensive	ADJ
ertr-433	153	60	too	too	ADV
ertr-433	153	61	for	for	ADP
ertr-433	153	62	1	1	NUM
ertr-433	153	63	hour	hour	NOUN
ertr-433	153	64	service	service	NOUN
ertr-433	153	65	”	"	PUNCT
ertr-433	153	66	“	"	PUNCT
ertr-433	153	67	the	the	DET
ertr-433	153	68	spa	spa	NOUN
ertr-433	153	69	here	here	ADV
ertr-433	153	70	is	be	AUX
ertr-433	153	71	not	not	PART
ertr-433	153	72	worth	worth	ADJ
ertr-433	153	73	the	the	DET
ertr-433	153	74	money	money	NOUN
ertr-433	153	75	”	"	PUNCT
ertr-433	153	76	“	"	PUNCT
ertr-433	153	77	the	the	DET
ertr-433	153	78	spa	spa	NOUN
ertr-433	153	79	is	be	AUX
ertr-433	153	80	over	over	ADP
ertr-433	153	81	price	price	NOUN
ertr-433	153	82	with	with	ADP
ertr-433	153	83	ordinary	ordinary	ADJ
ertr-433	153	84	service	service	NOUN
ertr-433	153	85	”	"	PUNCT
ertr-433	153	86	“	"	PUNCT
ertr-433	153	87	the	the	DET
ertr-433	153	88	manager	manager	NOUN
ertr-433	153	89	tried	try	VERB
ertr-433	153	90	to	to	PART
ertr-433	153	91	sell	sell	VERB
ertr-433	153	92	a	a	DET
ertr-433	153	93	high	high	ADJ
ertr-433	153	94	price	price	NOUN
ertr-433	153	95	package	package	NOUN
ertr-433	153	96	for	for	ADP
ertr-433	153	97	me	i	PRON
ertr-433	153	98	”	"	PUNCT
ertr-433	153	99	9	9	NUM
ertr-433	154	1	.	.	PUNCT
ertr-433	154	2	limitations	limitation	NOUN
ertr-433	154	3	of	of	ADP
ertr-433	154	4	products	product	NOUN
ertr-433	154	5	64	64	NUM
ertr-433	154	6	(	(	PUNCT
ertr-433	154	7	5.6	5.6	NUM
ertr-433	154	8	%	%	NOUN
ertr-433	154	9	)	)	PUNCT
ertr-433	155	1	“	"	PUNCT
ertr-433	155	2	we	we	PRON
ertr-433	155	3	also	also	ADV
ertr-433	155	4	feel	feel	VERB
ertr-433	155	5	the	the	DET
ertr-433	155	6	aroma	aroma	NOUN
ertr-433	155	7	oil	oil	NOUN
ertr-433	155	8	used	use	VERB
ertr-433	155	9	is	be	AUX
ertr-433	155	10	not	not	PART
ertr-433	155	11	in	in	ADP
ertr-433	155	12	good	good	ADJ
ertr-433	155	13	quality	quality	NOUN
ertr-433	155	14	”	"	PUNCT
ertr-433	155	15	“	"	PUNCT
ertr-433	155	16	facial	facial	ADJ
ertr-433	155	17	cream	cream	NOUN
ertr-433	155	18	and	and	CCONJ
ertr-433	155	19	mask	mask	NOUN
ertr-433	155	20	are	be	AUX
ertr-433	155	21	not	not	PART
ertr-433	155	22	good	good	ADJ
ertr-433	155	23	quality	quality	NOUN
ertr-433	155	24	products	product	NOUN
ertr-433	155	25	”	"	PUNCT
ertr-433	155	26	“	"	PUNCT
ertr-433	155	27	i	i	PRON
ertr-433	155	28	do	do	AUX
ertr-433	155	29	n’t	not	PART
ertr-433	155	30	know	know	VERB
ertr-433	155	31	what	what	PRON
ertr-433	155	32	massage	massage	NOUN
ertr-433	155	33	oil	oil	NOUN
ertr-433	155	34	they	they	PRON
ertr-433	155	35	use	use	VERB
ertr-433	155	36	,	,	PUNCT
ertr-433	155	37	smells	smell	VERB
ertr-433	155	38	very	very	ADV
ertr-433	155	39	awful	awful	ADJ
ertr-433	155	40	”	"	PUNCT
ertr-433	155	41	“	"	PUNCT
ertr-433	155	42	avoid	avoid	VERB
ertr-433	155	43	facials	facial	NOUN
ertr-433	155	44	as	as	SCONJ
ertr-433	155	45	they	they	PRON
ertr-433	155	46	do	do	AUX
ertr-433	155	47	not	not	PART
ertr-433	155	48	seem	seem	VERB
ertr-433	155	49	to	to	PART
ertr-433	155	50	use	use	VERB
ertr-433	155	51	good	good	ADJ
ertr-433	155	52	products	product	NOUN
ertr-433	155	53	to	to	PART
ertr-433	155	54	provide	provide	VERB
ertr-433	155	55	this	this	DET
ertr-433	155	56	treatment	treatment	NOUN
ertr-433	155	57	”	"	PUNCT
ertr-433	155	58	“	"	PUNCT
ertr-433	155	59	no	no	DET
ertr-433	155	60	choice	choice	NOUN
ertr-433	155	61	of	of	ADP
ertr-433	155	62	massage	massage	NOUN
ertr-433	155	63	oil	oil	NOUN
ertr-433	155	64	at	at	ADV
ertr-433	155	65	all	all	ADV
ertr-433	155	66	”	"	PUNCT
ertr-433	155	67	10	10	NUM
ertr-433	155	68	.	.	PUNCT
ertr-433	155	69	uncleanliness	uncleanliness	NOUN
ertr-433	155	70	of	of	ADP
ertr-433	155	71	facilities	facility	NOUN
ertr-433	155	72	47	47	NUM
ertr-433	155	73	(	(	PUNCT
ertr-433	155	74	4.2	4.2	NUM
ertr-433	155	75	%	%	NOUN
ertr-433	155	76	)	)	PUNCT
ertr-433	155	77	“	"	PUNCT
ertr-433	155	78	the	the	DET
ertr-433	155	79	toilet	toilet	NOUN
ertr-433	155	80	had	have	VERB
ertr-433	155	81	bad	bad	ADJ
ertr-433	155	82	smell	smell	NOUN
ertr-433	155	83	”	"	PUNCT
ertr-433	155	84	“	"	PUNCT
ertr-433	155	85	bathrooms	bathroom	NOUN
ertr-433	155	86	and	and	CCONJ
ertr-433	155	87	shower	shower	VERB
ertr-433	155	88	need	need	VERB
ertr-433	155	89	some	some	DET
ertr-433	155	90	improvements	improvement	NOUN
ertr-433	155	91	”	"	PUNCT
ertr-433	155	92	“	"	PUNCT
ertr-433	155	93	towels	towel	NOUN
ertr-433	155	94	are	be	AUX
ertr-433	155	95	not	not	PART
ertr-433	155	96	clean	clean	ADJ
ertr-433	155	97	(	(	PUNCT
ertr-433	155	98	wet	wet	ADJ
ertr-433	155	99	)	)	PUNCT
ertr-433	155	100	”	"	PUNCT
ertr-433	155	101	“	"	PUNCT
ertr-433	155	102	towels	towel	NOUN
ertr-433	155	103	are	be	AUX
ertr-433	155	104	smelly	smelly	ADJ
ertr-433	155	105	and	and	CCONJ
ertr-433	155	106	some	some	DET
ertr-433	155	107	spots	spot	NOUN
ertr-433	155	108	on	on	ADP
ertr-433	155	109	it	it	PRON
ertr-433	155	110	”	"	PUNCT
ertr-433	155	111	“	"	PUNCT
ertr-433	155	112	cockroaches	cockroach	NOUN
ertr-433	155	113	were	be	AUX
ertr-433	155	114	walking	walk	VERB
ertr-433	155	115	in	in	ADP
ertr-433	155	116	the	the	DET
ertr-433	155	117	massage	massage	NOUN
ertr-433	155	118	room	room	NOUN
ertr-433	155	119	.	.	PUNCT
ertr-433	156	1	i	i	PRON
ertr-433	156	2	was	be	AUX
ertr-433	156	3	really	really	ADV
ertr-433	156	4	shocked	shock	VERB
ertr-433	156	5	especially	especially	ADV
ertr-433	156	6	when	when	SCONJ
ertr-433	156	7	almost	almost	ADV
ertr-433	156	8	naked	naked	ADJ
ertr-433	156	9	”	"	PUNCT
ertr-433	156	10	“	"	PUNCT
ertr-433	156	11	i	i	PRON
ertr-433	156	12	was	be	AUX
ertr-433	156	13	so	so	ADV
ertr-433	156	14	disappointed	disappointed	ADJ
ertr-433	156	15	with	with	ADP
ertr-433	156	16	the	the	DET
ertr-433	156	17	condition	condition	NOUN
ertr-433	156	18	and	and	CCONJ
ertr-433	156	19	cleanliness	cleanliness	NOUN
ertr-433	156	20	of	of	ADP
ertr-433	156	21	the	the	DET
ertr-433	156	22	place	place	NOUN
ertr-433	156	23	.	.	PUNCT
ertr-433	157	1	the	the	DET
ertr-433	157	2	washroom	washroom	NOUN
ertr-433	157	3	floor	floor	NOUN
ertr-433	157	4	was	be	AUX
ertr-433	157	5	wet	wet	ADJ
ertr-433	157	6	and	and	CCONJ
ertr-433	157	7	lack	lack	VERB
ertr-433	157	8	cleaning	cleaning	NOUN
ertr-433	157	9	service	service	NOUN
ertr-433	157	10	”	"	PUNCT
ertr-433	157	11	total	total	NOUN
ertr-433	157	12	1,135	1,135	NUM
ertr-433	157	13	(	(	PUNCT
ertr-433	157	14	100	100	NUM
ertr-433	157	15	%	%	NOUN
ertr-433	157	16	)	)	PUNCT
ertr-433	157	17	table	table	NOUN
ertr-433	157	18	4	4	NUM
ertr-433	157	19	reports	report	VERB
ertr-433	157	20	the	the	DET
ertr-433	157	21	three	three	NUM
ertr-433	157	22	main	main	ADJ
ertr-433	157	23	constructs	construct	NOUN
ertr-433	157	24	of	of	ADP
ertr-433	157	25	spa	spa	NOUN
ertr-433	157	26	complaints	complaint	NOUN
ertr-433	157	27	:	:	PUNCT
ertr-433	157	28	1	1	X
ertr-433	157	29	)	)	PUNCT
ertr-433	157	30	people	people	NOUN
ertr-433	157	31	and	and	CCONJ
ertr-433	157	32	services	service	NOUN
ertr-433	157	33	2	2	NUM
ertr-433	157	34	)	)	PUNCT
ertr-433	157	35	non	non	NOUN
ertr-433	157	36	-	-	NOUN
ertr-433	157	37	recommendations	recommendation	NOUN
ertr-433	157	38	and	and	CCONJ
ertr-433	157	39	others	other	NOUN
ertr-433	157	40	and	and	CCONJ
ertr-433	157	41	3	3	X
ertr-433	157	42	)	)	PUNCT
ertr-433	157	43	physical	physical	ADJ
ertr-433	157	44	elements	element	NOUN
ertr-433	157	45	.	.	PUNCT
ertr-433	158	1	the	the	DET
ertr-433	158	2	1,135	1,135	NUM
ertr-433	158	3	complaints	complaint	NOUN
ertr-433	158	4	grouped	group	VERB
ertr-433	158	5	into	into	ADP
ertr-433	158	6	ten	ten	NUM
ertr-433	158	7	major	major	ADJ
ertr-433	158	8	themes	theme	NOUN
ertr-433	158	9	in	in	ADP
ertr-433	158	10	table	table	NOUN
ertr-433	158	11	3	3	NUM
ertr-433	158	12	were	be	AUX
ertr-433	158	13	later	later	ADV
ertr-433	158	14	sorted	sort	VERB
ertr-433	158	15	into	into	ADP
ertr-433	158	16	more	more	ADV
ertr-433	158	17	meaningful	meaningful	ADJ
ertr-433	158	18	constructs	construct	NOUN
ertr-433	158	19	(	(	PUNCT
ertr-433	158	20	table	table	NOUN
ertr-433	158	21	4	4	NUM
ertr-433	158	22	)	)	PUNCT
ertr-433	158	23	.	.	PUNCT
ertr-433	159	1	among	among	ADP
ertr-433	159	2	the	the	DET
ertr-433	159	3	three	three	NUM
ertr-433	159	4	constructs	construct	NOUN
ertr-433	159	5	,	,	PUNCT
ertr-433	159	6	people	people	NOUN
ertr-433	159	7	and	and	CCONJ
ertr-433	159	8	services	service	NOUN
ertr-433	159	9	are	be	AUX
ertr-433	159	10	the	the	DET
ertr-433	159	11	largest	large	ADJ
ertr-433	159	12	construct	construct	NOUN
ertr-433	159	13	(	(	PUNCT
ertr-433	159	14	66.6	66.6	NUM
ertr-433	159	15	%	%	NOUN
ertr-433	159	16	)	)	PUNCT
ertr-433	159	17	followed	follow	VERB
ertr-433	159	18	by	by	ADP
ertr-433	159	19	non	non	NOUN
ertr-433	159	20	-	-	NOUN
ertr-433	159	21	recommendations	recommendation	NOUN
ertr-433	159	22	and	and	CCONJ
ertr-433	159	23	others	other	NOUN
ertr-433	159	24	(	(	PUNCT
ertr-433	159	25	23.3	23.3	NUM
ertr-433	159	26	%	%	NOUN
ertr-433	159	27	)	)	PUNCT
ertr-433	159	28	,	,	PUNCT
ertr-433	159	29	and	and	CCONJ
ertr-433	159	30	physical	physical	ADJ
ertr-433	159	31	elements	element	NOUN
ertr-433	159	32	(	(	PUNCT
ertr-433	159	33	10.1	10.1	NUM
ertr-433	159	34	%	%	NOUN
ertr-433	159	35	)	)	PUNCT
ertr-433	159	36	.	.	PUNCT
ertr-433	160	1	each	each	DET
ertr-433	160	2	component	component	NOUN
ertr-433	160	3	has	have	VERB
ertr-433	160	4	sub	sub	NOUN
ertr-433	160	5	-	-	NOUN
ertr-433	160	6	themes	theme	NOUN
ertr-433	160	7	(	(	PUNCT
ertr-433	160	8	see	see	VERB
ertr-433	160	9	table	table	NOUN
ertr-433	160	10	4	4	NUM
ertr-433	160	11	)	)	PUNCT
ertr-433	160	12	.	.	PUNCT
ertr-433	161	1	under	under	ADP
ertr-433	161	2	the	the	DET
ertr-433	161	3	first	first	ADJ
ertr-433	161	4	construct	construct	NOUN
ertr-433	161	5	(	(	PUNCT
ertr-433	161	6	people	people	NOUN
ertr-433	161	7	and	and	CCONJ
ertr-433	161	8	services	service	NOUN
ertr-433	161	9	)	)	PUNCT
ertr-433	161	10	,	,	PUNCT
ertr-433	161	11	there	there	PRON
ertr-433	161	12	are	be	VERB
ertr-433	161	13	two	two	NUM
ertr-433	161	14	key	key	ADJ
ertr-433	161	15	components	component	NOUN
ertr-433	161	16	which	which	PRON
ertr-433	161	17	are	be	AUX
ertr-433	161	18	spa	spa	NOUN
ertr-433	161	19	therapists	therapist	NOUN
ertr-433	161	20	and	and	CCONJ
ertr-433	161	21	front	front	ADJ
ertr-433	161	22	desk	desk	NOUN
ertr-433	161	23	staff	staff	NOUN
ertr-433	161	24	.	.	PUNCT
ertr-433	162	1	the	the	DET
ertr-433	162	2	second	second	ADJ
ertr-433	162	3	construct	construct	NOUN
ertr-433	162	4	(	(	PUNCT
ertr-433	162	5	non	non	NOUN
ertr-433	162	6	-	-	NOUN
ertr-433	162	7	recommendations	recommendation	NOUN
ertr-433	162	8	and	and	CCONJ
ertr-433	162	9	others	other	NOUN
ertr-433	162	10	)	)	PUNCT
ertr-433	162	11	is	be	AUX
ertr-433	162	12	comprised	comprise	VERB
ertr-433	162	13	of	of	ADP
ertr-433	162	14	3	3	NUM
ertr-433	162	15	sub	sub	NOUN
ertr-433	162	16	-	-	NOUN
ertr-433	162	17	themes	theme	NOUN
ertr-433	162	18	,	,	PUNCT
ertr-433	162	19	and	and	CCONJ
ertr-433	162	20	the	the	DET
ertr-433	162	21	third	third	ADJ
ertr-433	162	22	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	162	23	e	e	NOUN
ertr-433	162	24	-	-	NOUN
ertr-433	162	25	review	review	NOUN
ertr-433	162	26	of	of	ADP
ertr-433	162	27	tourism	tourism	NOUN
ertr-433	162	28	research	research	NOUN
ertr-433	162	29	(	(	PUNCT
ertr-433	162	30	ertr	ertr	NOUN
ertr-433	162	31	)	)	PUNCT
ertr-433	162	32	,	,	PUNCT
ertr-433	162	33	vol	vol	NOUN
ertr-433	162	34	.	.	PROPN
ertr-433	163	1	16	16	NUM
ertr-433	163	2	,	,	PUNCT
ertr-433	163	3	no	no	INTJ
ertr-433	163	4	.	.	NOUN
ertr-433	163	5	6	6	NUM
ertr-433	163	6	,	,	PUNCT
ertr-433	163	7	2019	2019	NUM
ertr-433	163	8	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	163	9	533	533	NUM
ertr-433	163	10	construct	construct	NOUN
ertr-433	163	11	has	have	VERB
ertr-433	163	12	two	two	NUM
ertr-433	163	13	sub	sub	NOUN
ertr-433	163	14	-	-	NOUN
ertr-433	163	15	themes	theme	NOUN
ertr-433	163	16	(	(	PUNCT
ertr-433	163	17	physical	physical	ADJ
ertr-433	163	18	elements	element	NOUN
ertr-433	163	19	)	)	PUNCT
ertr-433	163	20	.	.	PUNCT
ertr-433	164	1	the	the	DET
ertr-433	164	2	findings	finding	NOUN
ertr-433	164	3	on	on	ADP
ertr-433	164	4	the	the	DET
ertr-433	164	5	spa	spa	NOUN
ertr-433	164	6	complaint	complaint	NOUN
ertr-433	164	7	constructs	construct	NOUN
ertr-433	164	8	will	will	AUX
ertr-433	164	9	provide	provide	VERB
ertr-433	164	10	a	a	DET
ertr-433	164	11	more	more	ADJ
ertr-433	164	12	in	in	ADP
ertr-433	164	13	-	-	PUNCT
ertr-433	164	14	depth	depth	NOUN
ertr-433	164	15	understanding	understanding	NOUN
ertr-433	164	16	of	of	ADP
ertr-433	164	17	spa	spa	NOUN
ertr-433	164	18	complaints	complaint	NOUN
ertr-433	164	19	in	in	ADP
ertr-433	164	20	thailand	thailand	PROPN
ertr-433	164	21	as	as	ADV
ertr-433	164	22	well	well	ADV
ertr-433	164	23	as	as	ADP
ertr-433	164	24	will	will	AUX
ertr-433	164	25	indicate	indicate	VERB
ertr-433	164	26	further	further	ADJ
ertr-433	164	27	implications	implication	NOUN
ertr-433	164	28	for	for	ADP
ertr-433	164	29	spa	spa	NOUN
ertr-433	164	30	businesses	business	NOUN
ertr-433	164	31	in	in	ADP
ertr-433	164	32	handling	handle	VERB
ertr-433	164	33	these	these	DET
ertr-433	164	34	complaints	complaint	NOUN
ertr-433	164	35	and	and	CCONJ
ertr-433	164	36	in	in	ADP
ertr-433	164	37	improving	improve	VERB
ertr-433	164	38	their	their	PRON
ertr-433	164	39	services	service	NOUN
ertr-433	164	40	.	.	PUNCT
ertr-433	165	1	table	table	NOUN
ertr-433	165	2	4	4	NUM
ertr-433	165	3	:	:	PUNCT
ertr-433	165	4	main	main	ADJ
ertr-433	165	5	constructs	construct	NOUN
ertr-433	165	6	of	of	ADP
ertr-433	165	7	spa	spa	NOUN
ertr-433	165	8	complaints	complaint	VERB
ertr-433	165	9	main	main	ADJ
ertr-433	165	10	constructs	construct	NOUN
ertr-433	165	11	&	&	CCONJ
ertr-433	165	12	themes	theme	NOUN
ertr-433	165	13	frequency	frequency	NOUN
ertr-433	165	14	(	(	PUNCT
ertr-433	165	15	n=1,135	n=1,135	NOUN
ertr-433	165	16	)	)	PUNCT
ertr-433	165	17	1	1	NUM
ertr-433	165	18	.	.	X
ertr-433	166	1	people	people	NOUN
ertr-433	166	2	and	and	CCONJ
ertr-433	166	3	services	service	NOUN
ertr-433	166	4	(	(	PUNCT
ertr-433	166	5	66.6	66.6	NUM
ertr-433	166	6	%	%	NOUN
ertr-433	166	7	)	)	PUNCT
ertr-433	166	8	1.1	1.1	NUM
ertr-433	166	9	spa	spa	NOUN
ertr-433	166	10	therapists	therapist	NOUN
ertr-433	166	11	1.1.1	1.1.1	NUM
ertr-433	166	12	poor	poor	ADJ
ertr-433	166	13	skills	skill	NOUN
ertr-433	166	14	of	of	ADP
ertr-433	166	15	spa	spa	NOUN
ertr-433	166	16	therapists	therapist	NOUN
ertr-433	166	17	1.1.2	1.1.2	NUM
ertr-433	166	18	poor	poor	ADJ
ertr-433	166	19	behavior	behavior	NOUN
ertr-433	166	20	or	or	CCONJ
ertr-433	166	21	etiquette	etiquette	NOUN
ertr-433	166	22	of	of	ADP
ertr-433	166	23	spa	spa	NOUN
ertr-433	166	24	therapists	therapist	NOUN
ertr-433	166	25	1.1.3	1.1.3	NUM
ertr-433	166	26	noise	noise	NOUN
ertr-433	166	27	disturbance	disturbance	NOUN
ertr-433	166	28	from	from	ADP
ertr-433	166	29	spa	spa	NOUN
ertr-433	166	30	therapists	therapist	NOUN
ertr-433	166	31	1.1.4	1.1.4	NUM
ertr-433	166	32	weak	weak	ADJ
ertr-433	166	33	english	english	ADJ
ertr-433	166	34	language	language	NOUN
ertr-433	166	35	1.2	1.2	NUM
ertr-433	166	36	front	front	NOUN
ertr-433	166	37	desk	desk	NOUN
ertr-433	166	38	staff	staff	NOUN
ertr-433	166	39	1.2.1	1.2.1	NUM
ertr-433	166	40	poor	poor	ADJ
ertr-433	166	41	services	service	NOUN
ertr-433	166	42	of	of	ADP
ertr-433	166	43	front	front	ADJ
ertr-433	166	44	desk	desk	NOUN
ertr-433	166	45	staff	staff	NOUN
ertr-433	166	46	1.2.2	1.2.2	NUM
ertr-433	166	47	weak	weak	ADJ
ertr-433	166	48	english	english	ADJ
ertr-433	166	49	language	language	NOUN
ertr-433	166	50	258	258	NUM
ertr-433	166	51	(	(	PUNCT
ertr-433	166	52	22.7	22.7	NUM
ertr-433	166	53	%	%	NOUN
ertr-433	166	54	)	)	PUNCT
ertr-433	166	55	224	224	NUM
ertr-433	166	56	(	(	PUNCT
ertr-433	166	57	19.7	19.7	NUM
ertr-433	166	58	%	%	NOUN
ertr-433	166	59	)	)	PUNCT
ertr-433	166	60	109	109	NUM
ertr-433	166	61	(	(	PUNCT
ertr-433	166	62	9.6	9.6	NUM
ertr-433	166	63	%	%	NOUN
ertr-433	166	64	)	)	PUNCT
ertr-433	166	65	53	53	NUM
ertr-433	166	66	(	(	PUNCT
ertr-433	166	67	4.7	4.7	NUM
ertr-433	166	68	%	%	NOUN
ertr-433	166	69	)	)	PUNCT
ertr-433	166	70	76	76	NUM
ertr-433	166	71	(	(	PUNCT
ertr-433	166	72	6.7	6.7	NUM
ertr-433	166	73	%	%	NOUN
ertr-433	166	74	)	)	PUNCT
ertr-433	166	75	35	35	NUM
ertr-433	166	76	(	(	PUNCT
ertr-433	166	77	3.2	3.2	NUM
ertr-433	166	78	%	%	NOUN
ertr-433	166	79	)	)	PUNCT
ertr-433	166	80	2	2	NUM
ertr-433	166	81	.	.	X
ertr-433	166	82	non	non	NOUN
ertr-433	166	83	-	-	NOUN
ertr-433	166	84	recommendations	recommendation	NOUN
ertr-433	166	85	and	and	CCONJ
ertr-433	166	86	others	other	NOUN
ertr-433	166	87	(	(	PUNCT
ertr-433	166	88	23.3	23.3	NUM
ertr-433	166	89	%	%	NOUN
ertr-433	166	90	)	)	PUNCT
ertr-433	166	91	2.1	2.1	NUM
ertr-433	166	92	non	non	NOUN
ertr-433	166	93	-	-	NOUN
ertr-433	166	94	recommendations	recommendation	NOUN
ertr-433	166	95	2.2	2.2	NUM
ertr-433	166	96	poor	poor	ADJ
ertr-433	166	97	value	value	NOUN
ertr-433	166	98	for	for	ADP
ertr-433	166	99	money	money	NOUN
ertr-433	166	100	2.3	2.3	NUM
ertr-433	166	101	limitations	limitation	NOUN
ertr-433	166	102	of	of	ADP
ertr-433	166	103	spa	spa	NOUN
ertr-433	166	104	products	product	NOUN
ertr-433	166	105	134	134	NUM
ertr-433	166	106	(	(	PUNCT
ertr-433	166	107	11.8	11.8	NUM
ertr-433	166	108	%	%	NOUN
ertr-433	166	109	)	)	PUNCT
ertr-433	166	110	67	67	NUM
ertr-433	166	111	(	(	PUNCT
ertr-433	166	112	5.9	5.9	NUM
ertr-433	166	113	%	%	NOUN
ertr-433	166	114	)	)	PUNCT
ertr-433	166	115	64	64	NUM
ertr-433	166	116	(	(	PUNCT
ertr-433	166	117	5.6	5.6	NUM
ertr-433	166	118	%	%	NOUN
ertr-433	166	119	)	)	PUNCT
ertr-433	167	1	3	3	X
ertr-433	167	2	.	.	PUNCT
ertr-433	167	3	physical	physical	ADJ
ertr-433	167	4	elements	element	NOUN
ertr-433	167	5	(	(	PUNCT
ertr-433	167	6	10.1	10.1	NUM
ertr-433	167	7	%	%	NOUN
ertr-433	167	8	)	)	PUNCT
ertr-433	167	9	3.1	3.1	NUM
ertr-433	167	10	poor	poor	ADJ
ertr-433	167	11	facilities	facility	NOUN
ertr-433	167	12	and	and	CCONJ
ertr-433	167	13	atmosphere	atmosphere	NOUN
ertr-433	167	14	3.2	3.2	NUM
ertr-433	167	15	uncleanliness	uncleanliness	NOUN
ertr-433	167	16	of	of	ADP
ertr-433	167	17	facilities	facility	NOUN
ertr-433	167	18	68	68	NUM
ertr-433	167	19	(	(	PUNCT
ertr-433	167	20	5.9	5.9	NUM
ertr-433	167	21	%	%	NOUN
ertr-433	167	22	)	)	PUNCT
ertr-433	167	23	47	47	NUM
ertr-433	167	24	(	(	PUNCT
ertr-433	167	25	4.2	4.2	NUM
ertr-433	167	26	%	%	NOUN
ertr-433	167	27	)	)	PUNCT
ertr-433	167	28	total	total	NOUN
ertr-433	167	29	100	100	NUM
ertr-433	167	30	%	%	NOUN
ertr-433	167	31	table	table	NOUN
ertr-433	167	32	5	5	NUM
ertr-433	167	33	shows	show	VERB
ertr-433	167	34	the	the	DET
ertr-433	167	35	analysis	analysis	NOUN
ertr-433	167	36	of	of	ADP
ertr-433	167	37	spa	spa	NOUN
ertr-433	167	38	complaints	complaint	NOUN
ertr-433	167	39	and	and	CCONJ
ertr-433	167	40	service	service	NOUN
ertr-433	167	41	quality	quality	NOUN
ertr-433	167	42	dimensions	dimension	NOUN
ertr-433	167	43	.	.	PUNCT
ertr-433	168	1	given	give	VERB
ertr-433	168	2	table	table	NOUN
ertr-433	168	3	3	3	NUM
ertr-433	168	4	,	,	PUNCT
ertr-433	168	5	with	with	ADP
ertr-433	168	6	a	a	DET
ertr-433	168	7	total	total	NOUN
ertr-433	168	8	of	of	ADP
ertr-433	168	9	1,135	1,135	NUM
ertr-433	168	10	complaints	complaint	NOUN
ertr-433	168	11	,	,	PUNCT
ertr-433	168	12	where	where	SCONJ
ertr-433	168	13	approximately	approximately	ADV
ertr-433	168	14	944	944	NUM
ertr-433	168	15	complaints	complaint	NOUN
ertr-433	168	16	(	(	PUNCT
ertr-433	168	17	or	or	CCONJ
ertr-433	168	18	83	83	NUM
ertr-433	168	19	%	%	NOUN
ertr-433	168	20	of	of	ADP
ertr-433	168	21	1,135	1,135	NUM
ertr-433	168	22	)	)	PUNCT
ertr-433	168	23	were	be	AUX
ertr-433	168	24	related	relate	VERB
ertr-433	168	25	to	to	ADP
ertr-433	168	26	the	the	DET
ertr-433	168	27	five	five	NUM
ertr-433	168	28	dimensions	dimension	NOUN
ertr-433	168	29	of	of	ADP
ertr-433	168	30	service	service	NOUN
ertr-433	168	31	quality	quality	NOUN
ertr-433	168	32	.	.	PUNCT
ertr-433	169	1	the	the	DET
ertr-433	169	2	service	service	NOUN
ertr-433	169	3	quality	quality	NOUN
ertr-433	169	4	dimension	dimension	NOUN
ertr-433	169	5	with	with	ADP
ertr-433	169	6	the	the	DET
ertr-433	169	7	most	most	ADJ
ertr-433	169	8	complaints	complaint	NOUN
ertr-433	169	9	was	be	AUX
ertr-433	169	10	reliability	reliability	NOUN
ertr-433	169	11	(	(	PUNCT
ertr-433	169	12	32.7	32.7	NUM
ertr-433	169	13	%	%	NOUN
ertr-433	169	14	)	)	PUNCT
ertr-433	169	15	while	while	SCONJ
ertr-433	169	16	the	the	DET
ertr-433	169	17	second	second	ADJ
ertr-433	169	18	and	and	CCONJ
ertr-433	169	19	the	the	DET
ertr-433	169	20	third	third	ADJ
ertr-433	169	21	were	be	AUX
ertr-433	169	22	assurance	assurance	NOUN
ertr-433	169	23	(	(	PUNCT
ertr-433	169	24	23.5	23.5	NUM
ertr-433	169	25	%	%	NOUN
ertr-433	169	26	)	)	PUNCT
ertr-433	169	27	and	and	CCONJ
ertr-433	169	28	responsiveness	responsiveness	NOUN
ertr-433	169	29	(	(	PUNCT
ertr-433	169	30	19.3	19.3	NUM
ertr-433	169	31	%	%	NOUN
ertr-433	169	32	)	)	PUNCT
ertr-433	169	33	,	,	PUNCT
ertr-433	169	34	respectively	respectively	ADV
ertr-433	169	35	.	.	PUNCT
ertr-433	170	1	empathy	empathy	NOUN
ertr-433	170	2	(	(	PUNCT
ertr-433	170	3	16.4	16.4	NUM
ertr-433	170	4	%	%	NOUN
ertr-433	170	5	)	)	PUNCT
ertr-433	170	6	and	and	CCONJ
ertr-433	170	7	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	170	8	e	e	NOUN
ertr-433	170	9	-	-	NOUN
ertr-433	170	10	review	review	NOUN
ertr-433	170	11	of	of	ADP
ertr-433	170	12	tourism	tourism	NOUN
ertr-433	170	13	research	research	NOUN
ertr-433	170	14	(	(	PUNCT
ertr-433	170	15	ertr	ertr	NOUN
ertr-433	170	16	)	)	PUNCT
ertr-433	170	17	,	,	PUNCT
ertr-433	170	18	vol	vol	NOUN
ertr-433	170	19	.	.	PROPN
ertr-433	170	20	16	16	NUM
ertr-433	170	21	,	,	PUNCT
ertr-433	170	22	no	no	INTJ
ertr-433	170	23	.	.	NOUN
ertr-433	170	24	6	6	NUM
ertr-433	170	25	,	,	PUNCT
ertr-433	170	26	2019	2019	NUM
ertr-433	170	27	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	170	28	534	534	NUM
ertr-433	170	29	tangibility	tangibility	NOUN
ertr-433	170	30	(	(	PUNCT
ertr-433	170	31	8.1	8.1	NUM
ertr-433	170	32	%	%	NOUN
ertr-433	170	33	)	)	PUNCT
ertr-433	170	34	were	be	AUX
ertr-433	170	35	fourth	fourth	ADJ
ertr-433	170	36	and	and	CCONJ
ertr-433	170	37	fifth	fifth	ADJ
ertr-433	170	38	,	,	PUNCT
ertr-433	170	39	respectively	respectively	ADV
ertr-433	170	40	.	.	PUNCT
ertr-433	171	1	in	in	ADP
ertr-433	171	2	regard	regard	NOUN
ertr-433	171	3	to	to	ADP
ertr-433	171	4	reliability	reliability	NOUN
ertr-433	171	5	,	,	PUNCT
ertr-433	171	6	there	there	PRON
ertr-433	171	7	were	be	VERB
ertr-433	171	8	many	many	ADJ
ertr-433	171	9	complaints	complaint	NOUN
ertr-433	171	10	regarding	regard	VERB
ertr-433	171	11	poor	poor	ADJ
ertr-433	171	12	staff	staff	NOUN
ertr-433	171	13	performance	performance	NOUN
ertr-433	171	14	,	,	PUNCT
ertr-433	171	15	poor	poor	ADJ
ertr-433	171	16	skills	skill	NOUN
ertr-433	171	17	or	or	CCONJ
ertr-433	171	18	unprofessionalism	unprofessionalism	NOUN
ertr-433	171	19	for	for	ADP
ertr-433	171	20	spa	spa	NOUN
ertr-433	171	21	therapists	therapist	NOUN
ertr-433	171	22	,	,	PUNCT
ertr-433	171	23	and	and	CCONJ
ertr-433	171	24	poor	poor	ADJ
ertr-433	171	25	english	english	NOUN
ertr-433	171	26	for	for	ADP
ertr-433	171	27	spa	spa	NOUN
ertr-433	171	28	employees	employee	NOUN
ertr-433	171	29	.	.	PUNCT
ertr-433	172	1	for	for	ADP
ertr-433	172	2	assurance	assurance	NOUN
ertr-433	172	3	,	,	PUNCT
ertr-433	172	4	many	many	ADJ
ertr-433	172	5	customers	customer	NOUN
ertr-433	172	6	complained	complain	VERB
ertr-433	172	7	about	about	ADP
ertr-433	172	8	poor	poor	ADJ
ertr-433	172	9	staff	staff	NOUN
ertr-433	172	10	knowledge	knowledge	NOUN
ertr-433	172	11	,	,	PUNCT
ertr-433	172	12	uncleanliness	uncleanliness	NOUN
ertr-433	172	13	,	,	PUNCT
ertr-433	172	14	low	low	ADJ
ertr-433	172	15	-	-	PUNCT
ertr-433	172	16	quality	quality	NOUN
ertr-433	172	17	products	product	NOUN
ertr-433	172	18	,	,	PUNCT
ertr-433	172	19	and	and	CCONJ
ertr-433	172	20	noise	noise	NOUN
ertr-433	172	21	disturbance	disturbance	NOUN
ertr-433	172	22	while	while	SCONJ
ertr-433	172	23	complaints	complaint	NOUN
ertr-433	172	24	about	about	ADP
ertr-433	172	25	responsiveness	responsiveness	NOUN
ertr-433	172	26	included	include	VERB
ertr-433	172	27	poor	poor	ADJ
ertr-433	172	28	customer	customer	NOUN
ertr-433	172	29	services	service	NOUN
ertr-433	172	30	,	,	PUNCT
ertr-433	172	31	unhelpful	unhelpful	ADJ
ertr-433	172	32	/	/	SYM
ertr-433	172	33	unfriendly	unfriendly	ADJ
ertr-433	172	34	staff	staff	NOUN
ertr-433	172	35	,	,	PUNCT
ertr-433	172	36	and	and	CCONJ
ertr-433	172	37	slow	slow	ADJ
ertr-433	172	38	services	service	NOUN
ertr-433	172	39	.	.	PUNCT
ertr-433	173	1	in	in	ADP
ertr-433	173	2	regard	regard	NOUN
ertr-433	173	3	to	to	ADP
ertr-433	173	4	empathy	empathy	NOUN
ertr-433	173	5	,	,	PUNCT
ertr-433	173	6	many	many	ADJ
ertr-433	173	7	complaints	complaint	NOUN
ertr-433	173	8	were	be	AUX
ertr-433	173	9	related	relate	VERB
ertr-433	173	10	to	to	ADP
ertr-433	173	11	the	the	DET
ertr-433	173	12	lack	lack	NOUN
ertr-433	173	13	of	of	ADP
ertr-433	173	14	caring	care	VERB
ertr-433	173	15	by	by	ADP
ertr-433	173	16	staff	staff	NOUN
ertr-433	173	17	and	and	CCONJ
ertr-433	173	18	ignoring	ignore	VERB
ertr-433	173	19	customer	customer	NOUN
ertr-433	173	20	needs	need	NOUN
ertr-433	173	21	.	.	PUNCT
ertr-433	174	1	for	for	ADP
ertr-433	174	2	tangibility	tangibility	NOUN
ertr-433	174	3	,	,	PUNCT
ertr-433	174	4	many	many	ADJ
ertr-433	174	5	complaints	complaint	NOUN
ertr-433	174	6	were	be	AUX
ertr-433	174	7	associated	associate	VERB
ertr-433	174	8	with	with	ADP
ertr-433	174	9	the	the	DET
ertr-433	174	10	uncleanliness	uncleanliness	NOUN
ertr-433	174	11	of	of	ADP
ertr-433	174	12	facilities	facility	NOUN
ertr-433	174	13	,	,	PUNCT
ertr-433	174	14	the	the	DET
ertr-433	174	15	poor	poor	ADJ
ertr-433	174	16	atmosphere	atmosphere	NOUN
ertr-433	174	17	,	,	PUNCT
ertr-433	174	18	and	and	CCONJ
ertr-433	174	19	inappropriate	inappropriate	ADJ
ertr-433	174	20	room	room	NOUN
ertr-433	174	21	temperature	temperature	NOUN
ertr-433	174	22	.	.	PUNCT
ertr-433	175	1	table	table	NOUN
ertr-433	175	2	5	5	NUM
ertr-433	175	3	:	:	PUNCT
ertr-433	175	4	analysis	analysis	NOUN
ertr-433	175	5	of	of	ADP
ertr-433	175	6	spa	spa	NOUN
ertr-433	175	7	complaints	complaint	NOUN
ertr-433	175	8	and	and	CCONJ
ertr-433	175	9	service	service	NOUN
ertr-433	175	10	quality	quality	NOUN
ertr-433	175	11	dimensions	dimension	NOUN
ertr-433	175	12	service	service	NOUN
ertr-433	175	13	quality	quality	NOUN
ertr-433	175	14	dimensions	dimension	NOUN
ertr-433	175	15	frequency	frequency	NOUN
ertr-433	175	16	examples	example	NOUN
ertr-433	175	17	of	of	ADP
ertr-433	175	18	spa	spa	NOUN
ertr-433	175	19	complaints	complaint	NOUN
ertr-433	175	20	1	1	NUM
ertr-433	175	21	.	.	X
ertr-433	176	1	reliability	reliability	NOUN
ertr-433	176	2	:	:	PUNCT
ertr-433	176	3	ability	ability	NOUN
ertr-433	176	4	to	to	PART
ertr-433	176	5	perform	perform	VERB
ertr-433	176	6	services	service	NOUN
ertr-433	176	7	accurately	accurately	ADV
ertr-433	176	8	/	/	SYM
ertr-433	176	9	correctly	correctly	ADV
ertr-433	176	10	(	(	PUNCT
ertr-433	176	11	e.g.	e.g.	ADJ
ertr-433	176	12	,	,	PUNCT
ertr-433	176	13	staff	staff	NOUN
ertr-433	176	14	performance	performance	NOUN
ertr-433	176	15	,	,	PUNCT
ertr-433	176	16	work	work	NOUN
ertr-433	176	17	skills	skill	NOUN
ertr-433	176	18	,	,	PUNCT
ertr-433	176	19	and	and	CCONJ
ertr-433	176	20	english	english	ADJ
ertr-433	176	21	proficiency	proficiency	NOUN
ertr-433	176	22	)	)	PUNCT
ertr-433	176	23	309	309	NUM
ertr-433	176	24	(	(	PUNCT
ertr-433	176	25	32.7	32.7	NUM
ertr-433	176	26	%	%	NOUN
ertr-433	176	27	)	)	PUNCT
ertr-433	176	28	“	"	PUNCT
ertr-433	176	29	the	the	DET
ertr-433	176	30	massage	massage	NOUN
ertr-433	176	31	started	start	VERB
ertr-433	176	32	late	late	ADV
ertr-433	176	33	5	5	NUM
ertr-433	176	34	minutes	minute	NOUN
ertr-433	176	35	and	and	CCONJ
ertr-433	176	36	finished	finish	VERB
ertr-433	176	37	before	before	ADP
ertr-433	176	38	1	1	NUM
ertr-433	176	39	hour	hour	NOUN
ertr-433	176	40	”	"	PUNCT
ertr-433	176	41	“	"	PUNCT
ertr-433	176	42	i	i	PRON
ertr-433	176	43	do	do	AUX
ertr-433	176	44	n't	not	PART
ertr-433	176	45	think	think	VERB
ertr-433	176	46	they	they	PRON
ertr-433	176	47	know	know	VERB
ertr-433	176	48	what	what	PRON
ertr-433	176	49	they	they	PRON
ertr-433	176	50	are	be	AUX
ertr-433	176	51	doing	do	VERB
ertr-433	176	52	at	at	ADV
ertr-433	176	53	all	all	ADV
ertr-433	176	54	when	when	SCONJ
ertr-433	176	55	it	it	PRON
ertr-433	176	56	comes	come	VERB
ertr-433	176	57	to	to	ADP
ertr-433	176	58	facials	facial	NOUN
ertr-433	176	59	,	,	PUNCT
ertr-433	176	60	so	so	ADV
ertr-433	176	61	avoid	avoid	VERB
ertr-433	176	62	getting	get	VERB
ertr-433	176	63	one	one	NOUN
ertr-433	176	64	here	here	ADV
ertr-433	176	65	”	"	PUNCT
ertr-433	176	66	“	"	PUNCT
ertr-433	176	67	at	at	ADP
ertr-433	176	68	first	first	ADV
ertr-433	176	69	i	i	PRON
ertr-433	176	70	thought	think	VERB
ertr-433	176	71	it	it	PRON
ertr-433	176	72	probably	probably	ADV
ertr-433	176	73	was	be	AUX
ertr-433	176	74	just	just	ADV
ertr-433	176	75	my	my	PRON
ertr-433	176	76	bad	bad	ADJ
ertr-433	176	77	luck	luck	NOUN
ertr-433	176	78	ending	end	VERB
ertr-433	176	79	up	up	ADP
ertr-433	176	80	with	with	ADP
ertr-433	176	81	a	a	DET
ertr-433	176	82	poor	poor	ADJ
ertr-433	176	83	masseuse	masseuse	NOUN
ertr-433	177	1	but	but	CCONJ
ertr-433	177	2	afterwards	afterwards	ADV
ertr-433	177	3	we	we	PRON
ertr-433	177	4	found	find	VERB
ertr-433	177	5	out	out	ADP
ertr-433	177	6	that	that	SCONJ
ertr-433	177	7	the	the	DET
ertr-433	177	8	experience	experience	NOUN
ertr-433	177	9	was	be	AUX
ertr-433	177	10	the	the	DET
ertr-433	177	11	same	same	ADJ
ertr-433	177	12	for	for	ADP
ertr-433	177	13	all	all	DET
ertr-433	177	14	three	three	NUM
ertr-433	177	15	of	of	ADP
ertr-433	177	16	us	we	PRON
ertr-433	177	17	.	.	PUNCT
ertr-433	178	1	it	it	PRON
ertr-433	178	2	was	be	AUX
ertr-433	178	3	obvious	obvious	ADJ
ertr-433	178	4	that	that	SCONJ
ertr-433	178	5	all	all	DET
ertr-433	178	6	three	three	NUM
ertr-433	178	7	masseuses	masseuse	NOUN
ertr-433	178	8	were	be	AUX
ertr-433	178	9	terrible	terrible	ADJ
ertr-433	178	10	and	and	CCONJ
ertr-433	178	11	untrained	untrained	ADJ
ertr-433	178	12	”	"	PUNCT
ertr-433	178	13	“	"	PUNCT
ertr-433	178	14	go	go	VERB
ertr-433	178	15	there	there	ADV
ertr-433	178	16	for	for	ADP
ertr-433	178	17	a	a	DET
ertr-433	178	18	basic	basic	ADJ
ertr-433	178	19	thai	thai	ADJ
ertr-433	178	20	massage	massage	NOUN
ertr-433	178	21	but	but	CCONJ
ertr-433	178	22	avoid	avoid	VERB
ertr-433	178	23	facials	facial	NOUN
ertr-433	178	24	as	as	SCONJ
ertr-433	178	25	they	they	PRON
ertr-433	178	26	do	do	AUX
ertr-433	178	27	not	not	PART
ertr-433	178	28	seem	seem	VERB
ertr-433	178	29	to	to	PART
ertr-433	178	30	have	have	VERB
ertr-433	178	31	the	the	DET
ertr-433	178	32	equipment	equipment	NOUN
ertr-433	178	33	nor	nor	CCONJ
ertr-433	178	34	skills	skill	NOUN
ertr-433	178	35	to	to	PART
ertr-433	178	36	provide	provide	VERB
ertr-433	178	37	this	this	DET
ertr-433	178	38	treatment	treatment	NOUN
ertr-433	178	39	”	"	PUNCT
ertr-433	178	40	“	"	PUNCT
ertr-433	178	41	the	the	DET
ertr-433	178	42	massage	massage	NOUN
ertr-433	178	43	was	be	AUX
ertr-433	178	44	very	very	ADV
ertr-433	178	45	hard	hard	ADJ
ertr-433	178	46	which	which	PRON
ertr-433	178	47	we	we	PRON
ertr-433	178	48	never	never	ADV
ertr-433	178	49	experienced	experience	VERB
ertr-433	178	50	that	that	PRON
ertr-433	178	51	hard	hard	ADV
ertr-433	178	52	of	of	ADP
ertr-433	178	53	a	a	DET
ertr-433	178	54	massage	massage	NOUN
ertr-433	178	55	before	before	ADP
ertr-433	178	56	”	"	PUNCT
ertr-433	178	57	“	"	PUNCT
ertr-433	178	58	i	i	PRON
ertr-433	178	59	was	be	AUX
ertr-433	178	60	n't	not	PART
ertr-433	178	61	quite	quite	ADV
ertr-433	178	62	relaxed	relaxed	ADJ
ertr-433	178	63	with	with	ADP
ertr-433	178	64	all	all	DET
ertr-433	178	65	the	the	DET
ertr-433	178	66	talking	talking	NOUN
ertr-433	178	67	and	and	CCONJ
ertr-433	178	68	annoyed	annoy	VERB
ertr-433	178	69	when	when	SCONJ
ertr-433	178	70	therapist	therapist	NOUN
ertr-433	178	71	constantly	constantly	ADV
ertr-433	178	72	moved	move	VERB
ertr-433	178	73	her	she	PRON
ertr-433	178	74	working	work	VERB
ertr-433	178	75	hand	hand	NOUN
ertr-433	178	76	away	away	ADV
ertr-433	178	77	.	.	PUNCT
ertr-433	179	1	i	i	PRON
ertr-433	179	2	do	do	AUX
ertr-433	179	3	n't	not	PART
ertr-433	179	4	think	think	VERB
ertr-433	179	5	what	what	PRON
ertr-433	179	6	she	she	PRON
ertr-433	179	7	did	do	AUX
ertr-433	179	8	was	be	AUX
ertr-433	179	9	professional	professional	ADJ
ertr-433	179	10	”	"	PUNCT
ertr-433	179	11	“	"	PUNCT
ertr-433	179	12	i	i	PRON
ertr-433	179	13	were	be	AUX
ertr-433	179	14	both	both	ADV
ertr-433	179	15	unhappy	unhappy	ADJ
ertr-433	179	16	with	with	ADP
ertr-433	179	17	the	the	DET
ertr-433	179	18	treatment	treatment	NOUN
ertr-433	179	19	and	and	CCONJ
ertr-433	179	20	conduct	conduct	NOUN
ertr-433	179	21	of	of	ADP
ertr-433	179	22	massage	massage	NOUN
ertr-433	179	23	therapists	therapist	NOUN
ertr-433	179	24	”	"	PUNCT
ertr-433	179	25	“	"	PUNCT
ertr-433	179	26	the	the	DET
ertr-433	179	27	staff	staff	NOUN
ertr-433	179	28	at	at	ADP
ertr-433	179	29	this	this	DET
ertr-433	179	30	spa	spa	NOUN
ertr-433	179	31	did	do	AUX
ertr-433	179	32	n’t	not	PART
ertr-433	179	33	understand	understand	VERB
ertr-433	179	34	english	english	PROPN
ertr-433	179	35	”	"	PUNCT
ertr-433	179	36	“	"	PUNCT
ertr-433	179	37	receptionists	receptionist	NOUN
ertr-433	179	38	do	do	AUX
ertr-433	179	39	n't	not	PART
ertr-433	179	40	appear	appear	VERB
ertr-433	179	41	to	to	PART
ertr-433	179	42	speak	speak	VERB
ertr-433	179	43	much	much	ADJ
ertr-433	179	44	english	english	NOUN
ertr-433	179	45	”	"	PUNCT
ertr-433	179	46	“	"	PUNCT
ertr-433	179	47	the	the	DET
ertr-433	179	48	two	two	NUM
ertr-433	179	49	therapists	therapist	NOUN
ertr-433	179	50	we	we	PRON
ertr-433	179	51	encountered	encounter	VERB
ertr-433	179	52	hardly	hardly	ADV
ertr-433	179	53	know	know	VERB
ertr-433	179	54	english	english	PROPN
ertr-433	179	55	so	so	SCONJ
ertr-433	179	56	we	we	PRON
ertr-433	179	57	gave	give	VERB
ertr-433	179	58	up	up	ADP
ertr-433	179	59	to	to	PART
ertr-433	179	60	explain	explain	VERB
ertr-433	179	61	to	to	ADP
ertr-433	179	62	them	they	PRON
ertr-433	179	63	”	"	PUNCT
ertr-433	179	64	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	179	65	e	e	NOUN
ertr-433	179	66	-	-	NOUN
ertr-433	179	67	review	review	NOUN
ertr-433	179	68	of	of	ADP
ertr-433	179	69	tourism	tourism	NOUN
ertr-433	179	70	research	research	NOUN
ertr-433	179	71	(	(	PUNCT
ertr-433	179	72	ertr	ertr	NOUN
ertr-433	179	73	)	)	PUNCT
ertr-433	179	74	,	,	PUNCT
ertr-433	179	75	vol	vol	NOUN
ertr-433	179	76	.	.	PROPN
ertr-433	180	1	16	16	NUM
ertr-433	180	2	,	,	PUNCT
ertr-433	180	3	no	no	INTJ
ertr-433	180	4	.	.	NOUN
ertr-433	180	5	6	6	NUM
ertr-433	180	6	,	,	PUNCT
ertr-433	180	7	2019	2019	NUM
ertr-433	181	1	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	181	2	535	535	NUM
ertr-433	181	3	2	2	NUM
ertr-433	181	4	.	.	PUNCT
ertr-433	181	5	assurance	assurance	NOUN
ertr-433	181	6	:	:	PUNCT
ertr-433	181	7	ability	ability	NOUN
ertr-433	181	8	to	to	PART
ertr-433	181	9	convey	convey	VERB
ertr-433	181	10	trust	trust	NOUN
ertr-433	181	11	and	and	CCONJ
ertr-433	181	12	confidence	confidence	NOUN
ertr-433	181	13	(	(	PUNCT
ertr-433	181	14	e.g.	e.g.	ADV
ertr-433	181	15	staff	staff	NOUN
ertr-433	181	16	knowledge	knowledge	NOUN
ertr-433	181	17	,	,	PUNCT
ertr-433	181	18	cleanliness	cleanliness	NOUN
ertr-433	181	19	,	,	PUNCT
ertr-433	181	20	quality	quality	NOUN
ertr-433	181	21	of	of	ADP
ertr-433	181	22	products	product	NOUN
ertr-433	181	23	,	,	PUNCT
ertr-433	181	24	value	value	NOUN
ertr-433	181	25	of	of	ADP
ertr-433	181	26	product	product	NOUN
ertr-433	181	27	,	,	PUNCT
ertr-433	181	28	privacy	privacy	NOUN
ertr-433	181	29	,	,	PUNCT
ertr-433	181	30	safety	safety	NOUN
ertr-433	181	31	)	)	PUNCT
ertr-433	181	32	222	222	NUM
ertr-433	181	33	(	(	PUNCT
ertr-433	181	34	23.5	23.5	NUM
ertr-433	181	35	%	%	NOUN
ertr-433	181	36	)	)	PUNCT
ertr-433	181	37	“	"	PUNCT
ertr-433	181	38	staff	staff	NOUN
ertr-433	181	39	seem	seem	VERB
ertr-433	181	40	confused	confused	ADJ
ertr-433	181	41	with	with	ADP
ertr-433	181	42	the	the	DET
ertr-433	181	43	massages	massage	NOUN
ertr-433	181	44	we	we	PRON
ertr-433	181	45	wanted	want	VERB
ertr-433	181	46	”	"	PUNCT
ertr-433	181	47	“	"	PUNCT
ertr-433	181	48	therapists	therapist	NOUN
ertr-433	181	49	talked	talk	VERB
ertr-433	181	50	to	to	ADP
ertr-433	181	51	each	each	DET
ertr-433	181	52	other	other	ADJ
ertr-433	181	53	often	often	ADV
ertr-433	181	54	which	which	PRON
ertr-433	181	55	was	be	AUX
ertr-433	181	56	very	very	ADV
ertr-433	181	57	annoying	annoying	ADJ
ertr-433	181	58	”	"	PUNCT
ertr-433	181	59	“	"	PUNCT
ertr-433	181	60	the	the	DET
ertr-433	181	61	two	two	NUM
ertr-433	181	62	ladies	lady	NOUN
ertr-433	181	63	kept	keep	VERB
ertr-433	181	64	talking	talk	VERB
ertr-433	181	65	with	with	ADP
ertr-433	181	66	each	each	DET
ertr-433	181	67	other	other	ADJ
ertr-433	181	68	for	for	ADP
ertr-433	181	69	the	the	DET
ertr-433	181	70	whole	whole	ADJ
ertr-433	181	71	time	time	NOUN
ertr-433	181	72	,	,	PUNCT
ertr-433	181	73	making	make	VERB
ertr-433	181	74	it	it	PRON
ertr-433	181	75	a	a	DET
ertr-433	181	76	bit	bit	NOUN
ertr-433	181	77	hard	hard	ADJ
ertr-433	181	78	to	to	PART
ertr-433	181	79	relax	relax	VERB
ertr-433	181	80	completely	completely	ADV
ertr-433	181	81	”	"	PUNCT
ertr-433	181	82	“	"	PUNCT
ertr-433	181	83	at	at	ADP
ertr-433	181	84	the	the	DET
ertr-433	181	85	end	end	NOUN
ertr-433	181	86	of	of	ADP
ertr-433	181	87	the	the	DET
ertr-433	181	88	massage	massage	NOUN
ertr-433	181	89	,	,	PUNCT
ertr-433	181	90	i	i	PRON
ertr-433	181	91	realized	realize	VERB
ertr-433	181	92	it	it	PRON
ertr-433	181	93	's	be	AUX
ertr-433	181	94	totally	totally	ADV
ertr-433	181	95	not	not	PART
ertr-433	181	96	worth	worth	ADJ
ertr-433	181	97	to	to	PART
ertr-433	181	98	pay	pay	VERB
ertr-433	181	99	more	more	ADJ
ertr-433	181	100	here	here	ADV
ertr-433	181	101	with	with	ADP
ertr-433	181	102	poor	poor	ADJ
ertr-433	181	103	service	service	NOUN
ertr-433	181	104	”	"	PUNCT
ertr-433	181	105	“	"	PUNCT
ertr-433	181	106	another	another	DET
ertr-433	181	107	bad	bad	ADJ
ertr-433	181	108	thing	thing	NOUN
ertr-433	181	109	is	be	AUX
ertr-433	181	110	the	the	DET
ertr-433	181	111	masseurs	masseur	NOUN
ertr-433	181	112	talk	talk	VERB
ertr-433	181	113	a	a	DET
ertr-433	181	114	lot	lot	NOUN
ertr-433	181	115	among	among	ADP
ertr-433	181	116	themselves	themselves	PRON
ertr-433	181	117	while	while	SCONJ
ertr-433	181	118	giving	give	VERB
ertr-433	181	119	massage	massage	NOUN
ertr-433	181	120	which	which	PRON
ertr-433	181	121	is	be	AUX
ertr-433	181	122	very	very	ADV
ertr-433	181	123	irritating	irritating	ADJ
ertr-433	181	124	at	at	ADP
ertr-433	181	125	times	time	NOUN
ertr-433	181	126	”	"	PUNCT
ertr-433	181	127	“	"	PUNCT
ertr-433	181	128	this	this	DET
ertr-433	181	129	spa	spa	NOUN
ertr-433	181	130	used	use	VERB
ertr-433	181	131	low	low	ADJ
ertr-433	181	132	quality	quality	NOUN
ertr-433	181	133	massage	massage	NOUN
ertr-433	181	134	oil	oil	NOUN
ertr-433	181	135	and	and	CCONJ
ertr-433	181	136	very	very	ADV
ertr-433	181	137	smelly	smelly	ADV
ertr-433	181	138	”	"	PUNCT
ertr-433	181	139	“	"	PUNCT
ertr-433	181	140	cockroaches	cockroach	NOUN
ertr-433	181	141	were	be	AUX
ertr-433	181	142	walking	walk	VERB
ertr-433	181	143	in	in	ADP
ertr-433	181	144	the	the	DET
ertr-433	181	145	massage	massage	NOUN
ertr-433	181	146	room	room	NOUN
ertr-433	181	147	.	.	PUNCT
ertr-433	182	1	i	i	PRON
ertr-433	182	2	was	be	AUX
ertr-433	182	3	really	really	ADV
ertr-433	182	4	shocked	shock	VERB
ertr-433	182	5	especially	especially	ADV
ertr-433	182	6	when	when	SCONJ
ertr-433	182	7	almost	almost	ADV
ertr-433	182	8	naked	naked	ADJ
ertr-433	182	9	”	"	PUNCT
ertr-433	183	1	3	3	NUM
ertr-433	183	2	.	.	PUNCT
ertr-433	183	3	responsiveness	responsiveness	NOUN
ertr-433	183	4	:	:	PUNCT
ertr-433	183	5	willingness	willingness	NOUN
ertr-433	183	6	to	to	PART
ertr-433	183	7	assist	assist	VERB
ertr-433	183	8	customers	customer	NOUN
ertr-433	183	9	and	and	CCONJ
ertr-433	183	10	provide	provide	VERB
ertr-433	183	11	prompt	prompt	ADJ
ertr-433	183	12	services	service	NOUN
ertr-433	183	13	(	(	PUNCT
ertr-433	183	14	e.g.	e.g.	ADV
ertr-433	183	15	interaction	interaction	NOUN
ertr-433	183	16	with	with	ADP
ertr-433	183	17	customers	customer	NOUN
ertr-433	183	18	,	,	PUNCT
ertr-433	183	19	customer	customer	NOUN
ertr-433	183	20	service	service	NOUN
ertr-433	183	21	,	,	PUNCT
ertr-433	183	22	friendliness	friendliness	NOUN
ertr-433	183	23	of	of	ADP
ertr-433	183	24	staff	staff	NOUN
ertr-433	183	25	,	,	PUNCT
ertr-433	183	26	explanation	explanation	NOUN
ertr-433	183	27	,	,	PUNCT
ertr-433	183	28	enquiry	enquiry	NOUN
ertr-433	183	29	and	and	CCONJ
ertr-433	183	30	answer	answer	NOUN
ertr-433	183	31	)	)	PUNCT
ertr-433	183	32	182	182	NUM
ertr-433	183	33	(	(	PUNCT
ertr-433	183	34	19.3	19.3	NUM
ertr-433	183	35	%	%	NOUN
ertr-433	183	36	)	)	PUNCT
ertr-433	183	37	“	"	PUNCT
ertr-433	183	38	etiquette	etiquette	NOUN
ertr-433	183	39	of	of	ADP
ertr-433	183	40	the	the	DET
ertr-433	183	41	therapists	therapist	NOUN
ertr-433	183	42	were	be	AUX
ertr-433	183	43	not	not	PART
ertr-433	183	44	good	good	ADJ
ertr-433	183	45	”	"	PUNCT
ertr-433	183	46	“	"	PUNCT
ertr-433	183	47	the	the	DET
ertr-433	183	48	lady	lady	NOUN
ertr-433	183	49	at	at	ADP
ertr-433	183	50	the	the	DET
ertr-433	183	51	front	front	ADJ
ertr-433	183	52	desk	desk	NOUN
ertr-433	183	53	was	be	AUX
ertr-433	183	54	condescending	condescend	VERB
ertr-433	183	55	and	and	CCONJ
ertr-433	183	56	rude	rude	ADJ
ertr-433	183	57	”	"	PUNCT
ertr-433	183	58	“	"	PUNCT
ertr-433	183	59	reception	reception	NOUN
ertr-433	183	60	lady	lady	NOUN
ertr-433	183	61	is	be	AUX
ertr-433	183	62	very	very	ADV
ertr-433	183	63	unfriendly	unfriendly	ADJ
ertr-433	183	64	and	and	CCONJ
ertr-433	183	65	not	not	PART
ertr-433	183	66	helpful	helpful	ADJ
ertr-433	183	67	”	"	PUNCT
ertr-433	183	68	“	"	PUNCT
ertr-433	183	69	on	on	ADP
ertr-433	183	70	several	several	ADJ
ertr-433	183	71	occasions	occasion	NOUN
ertr-433	183	72	i	i	PRON
ertr-433	183	73	had	have	VERB
ertr-433	183	74	a	a	DET
ertr-433	183	75	communication	communication	NOUN
ertr-433	183	76	problem	problem	NOUN
ertr-433	183	77	with	with	ADP
ertr-433	183	78	receptionist	receptionist	NOUN
ertr-433	183	79	regarding	regard	VERB
ertr-433	183	80	bookings	booking	NOUN
ertr-433	183	81	”	"	PUNCT
ertr-433	183	82	“	"	PUNCT
ertr-433	183	83	i	i	PRON
ertr-433	183	84	ask	ask	VERB
ertr-433	183	85	front	front	ADJ
ertr-433	183	86	staff	staff	NOUN
ertr-433	183	87	about	about	ADP
ertr-433	183	88	the	the	DET
ertr-433	183	89	product	product	NOUN
ertr-433	183	90	difference	difference	NOUN
ertr-433	183	91	but	but	CCONJ
ertr-433	183	92	she	she	PRON
ertr-433	183	93	told	tell	VERB
ertr-433	183	94	me	i	PRON
ertr-433	183	95	to	to	PART
ertr-433	183	96	ask	ask	VERB
ertr-433	183	97	another	another	DET
ertr-433	183	98	girl	girl	NOUN
ertr-433	183	99	and	and	CCONJ
ertr-433	183	100	offer	offer	VERB
ertr-433	183	101	me	i	PRON
ertr-433	183	102	a	a	DET
ertr-433	183	103	higher	high	ADJ
ertr-433	183	104	price	price	NOUN
ertr-433	183	105	”	"	PUNCT
ertr-433	183	106	“	"	PUNCT
ertr-433	183	107	i	i	PRON
ertr-433	183	108	was	be	AUX
ertr-433	183	109	waiting	wait	VERB
ertr-433	183	110	in	in	ADP
ertr-433	183	111	a	a	DET
ertr-433	183	112	massage	massage	NOUN
ertr-433	183	113	room	room	NOUN
ertr-433	183	114	,	,	PUNCT
ertr-433	183	115	reception	reception	NOUN
ertr-433	183	116	told	tell	VERB
ertr-433	183	117	me	i	PRON
ertr-433	183	118	that	that	PRON
ertr-433	183	119	massage	massage	NOUN
ertr-433	183	120	lady	lady	NOUN
ertr-433	183	121	will	will	AUX
ertr-433	183	122	come	come	VERB
ertr-433	183	123	after	after	ADP
ertr-433	183	124	10	10	NUM
ertr-433	183	125	minutes	minute	NOUN
ertr-433	183	126	.	.	PUNCT
ertr-433	184	1	finally	finally	ADV
ertr-433	184	2	massage	massage	VERB
ertr-433	184	3	lady	lady	NOUN
ertr-433	184	4	came	come	VERB
ertr-433	184	5	after	after	ADP
ertr-433	184	6	15	15	NUM
ertr-433	184	7	minutes	minute	NOUN
ertr-433	184	8	but	but	CCONJ
ertr-433	184	9	that	that	SCONJ
ertr-433	184	10	15	15	NUM
ertr-433	184	11	minutes	minute	NOUN
ertr-433	184	12	delay	delay	NOUN
ertr-433	184	13	was	be	AUX
ertr-433	184	14	counted	count	VERB
ertr-433	184	15	into	into	ADP
ertr-433	184	16	the	the	DET
ertr-433	184	17	massage	massage	NOUN
ertr-433	184	18	time	time	NOUN
ertr-433	184	19	of	of	ADP
ertr-433	184	20	2	2	NUM
ertr-433	184	21	hours	hour	NOUN
ertr-433	184	22	at	at	ADP
ertr-433	184	23	my	my	PRON
ertr-433	184	24	cost	cost	NOUN
ertr-433	184	25	”	"	PUNCT
ertr-433	184	26	“	"	PUNCT
ertr-433	184	27	the	the	DET
ertr-433	184	28	receptionist	receptionist	NOUN
ertr-433	184	29	says	say	VERB
ertr-433	184	30	please	please	INTJ
ertr-433	184	31	wait	wait	VERB
ertr-433	184	32	for	for	ADP
ertr-433	184	33	the	the	DET
ertr-433	184	34	service	service	NOUN
ertr-433	184	35	around	around	ADP
ertr-433	184	36	5	5	NUM
ertr-433	184	37	minutes	minute	NOUN
ertr-433	185	1	but	but	CCONJ
ertr-433	185	2	i	i	PRON
ertr-433	185	3	am	be	AUX
ertr-433	185	4	waiting	wait	VERB
ertr-433	185	5	for	for	SCONJ
ertr-433	185	6	the	the	DET
ertr-433	185	7	massage	massage	NOUN
ertr-433	185	8	to	to	PART
ertr-433	185	9	be	be	AUX
ertr-433	185	10	ready	ready	ADJ
ertr-433	185	11	for	for	ADP
ertr-433	185	12	15	15	NUM
ertr-433	185	13	minutes	minute	NOUN
ertr-433	185	14	”	"	PUNCT
ertr-433	186	1	4	4	NUM
ertr-433	186	2	.	.	X
ertr-433	186	3	empathy	empathy	NOUN
ertr-433	186	4	:	:	PUNCT
ertr-433	186	5	caring	care	VERB
ertr-433	186	6	services	service	NOUN
ertr-433	186	7	or	or	CCONJ
ertr-433	186	8	individual	individual	ADJ
ertr-433	186	9	attention	attention	NOUN
ertr-433	186	10	(	(	PUNCT
ertr-433	186	11	e.g.	e.g.	ADV
ertr-433	186	12	personalized	personalized	ADJ
ertr-433	186	13	services	service	NOUN
ertr-433	186	14	/	/	SYM
ertr-433	186	15	treatments	treatment	NOUN
ertr-433	186	16	,	,	PUNCT
ertr-433	186	17	understanding	understand	VERB
ertr-433	186	18	customers	customer	NOUN
ertr-433	186	19	’	'	PUNCT
ertr-433	186	20	needs	need	VERB
ertr-433	186	21	)	)	PUNCT
ertr-433	186	22	155	155	NUM
ertr-433	186	23	(	(	PUNCT
ertr-433	186	24	16.4	16.4	NUM
ertr-433	186	25	%	%	NOUN
ertr-433	186	26	)	)	PUNCT
ertr-433	187	1	“	"	PUNCT
ertr-433	187	2	i	i	PRON
ertr-433	187	3	highlighted	highlight	VERB
ertr-433	187	4	shoulders	shoulder	NOUN
ertr-433	187	5	and	and	CCONJ
ertr-433	187	6	legs	leg	NOUN
ertr-433	187	7	to	to	PART
ertr-433	187	8	be	be	AUX
ertr-433	187	9	massaged	massage	VERB
ertr-433	187	10	a	a	DET
ertr-433	187	11	bit	bit	NOUN
ertr-433	187	12	more	more	ADJ
ertr-433	187	13	,	,	PUNCT
ertr-433	187	14	but	but	CCONJ
ertr-433	187	15	the	the	DET
ertr-433	187	16	lady	lady	NOUN
ertr-433	187	17	did	do	AUX
ertr-433	187	18	n’t	not	PART
ertr-433	187	19	seem	seem	VERB
ertr-433	187	20	to	to	PART
ertr-433	187	21	pay	pay	VERB
ertr-433	187	22	any	any	DET
ertr-433	187	23	attention	attention	NOUN
ertr-433	187	24	to	to	ADP
ertr-433	187	25	this	this	PRON
ertr-433	187	26	”	"	PUNCT
ertr-433	187	27	“	"	PUNCT
ertr-433	187	28	had	have	AUX
ertr-433	187	29	requested	request	VERB
ertr-433	187	30	for	for	ADP
ertr-433	187	31	a	a	DET
ertr-433	187	32	shower	shower	NOUN
ertr-433	187	33	after	after	ADP
ertr-433	187	34	the	the	DET
ertr-433	187	35	whole	whole	ADJ
ertr-433	187	36	services	service	NOUN
ertr-433	187	37	but	but	CCONJ
ertr-433	187	38	was	be	AUX
ertr-433	187	39	denied	deny	VERB
ertr-433	187	40	by	by	ADP
ertr-433	187	41	the	the	DET
ertr-433	187	42	massager	massager	NOUN
ertr-433	187	43	”	"	PUNCT
ertr-433	187	44	“	"	PUNCT
ertr-433	187	45	i	i	PRON
ertr-433	187	46	requested	request	VERB
ertr-433	187	47	change	change	NOUN
ertr-433	187	48	of	of	ADP
ertr-433	187	49	massage	massage	NOUN
ertr-433	187	50	therapist	therapist	NOUN
ertr-433	187	51	but	but	CCONJ
ertr-433	187	52	was	be	AUX
ertr-433	187	53	told	tell	VERB
ertr-433	187	54	that	that	SCONJ
ertr-433	187	55	the	the	DET
ertr-433	187	56	service	service	NOUN
ertr-433	187	57	already	already	ADV
ertr-433	187	58	started	start	VERB
ertr-433	187	59	half	half	DET
ertr-433	187	60	way	way	NOUN
ertr-433	187	61	which	which	PRON
ertr-433	187	62	unable	unable	ADJ
ertr-433	187	63	to	to	PART
ertr-433	187	64	and	and	CCONJ
ertr-433	187	65	afterward	afterward	ADV
ertr-433	187	66	massage	massage	NOUN
ertr-433	187	67	therapist	therapist	NOUN
ertr-433	187	68	used	use	VERB
ertr-433	187	69	lots	lot	NOUN
ertr-433	187	70	of	of	ADP
ertr-433	187	71	strength	strength	NOUN
ertr-433	187	72	focus	focus	VERB
ertr-433	187	73	on	on	ADP
ertr-433	187	74	some	some	DET
ertr-433	187	75	areas	area	NOUN
ertr-433	187	76	which	which	PRON
ertr-433	187	77	caused	cause	VERB
ertr-433	187	78	bruise	bruise	NOUN
ertr-433	187	79	on	on	ADP
ertr-433	187	80	my	my	PRON
ertr-433	187	81	wife	wife	NOUN
ertr-433	187	82	”	"	PUNCT
ertr-433	187	83	“	"	PUNCT
ertr-433	187	84	during	during	ADP
ertr-433	187	85	the	the	DET
ertr-433	187	86	massage	massage	NOUN
ertr-433	187	87	we	we	PRON
ertr-433	187	88	asked	ask	VERB
ertr-433	187	89	for	for	SCONJ
ertr-433	187	90	it	it	PRON
ertr-433	187	91	to	to	PART
ertr-433	187	92	be	be	AUX
ertr-433	187	93	stronger	strong	ADJ
ertr-433	187	94	but	but	CCONJ
ertr-433	187	95	did	do	AUX
ertr-433	187	96	n’t	not	PART
ertr-433	187	97	seem	seem	VERB
ertr-433	187	98	to	to	PART
ertr-433	187	99	help	help	VERB
ertr-433	187	100	”	"	PUNCT
ertr-433	187	101	“	"	PUNCT
ertr-433	187	102	the	the	DET
ertr-433	187	103	massage	massage	NOUN
ertr-433	187	104	staff	staff	NOUN
ertr-433	187	105	did	do	AUX
ertr-433	187	106	not	not	PART
ertr-433	187	107	understand	understand	VERB
ertr-433	187	108	me	i	PRON
ertr-433	187	109	when	when	SCONJ
ertr-433	187	110	i	i	PRON
ertr-433	187	111	told	tell	VERB
ertr-433	187	112	that	that	SCONJ
ertr-433	187	113	the	the	DET
ertr-433	187	114	pressure	pressure	NOUN
ertr-433	187	115	was	be	AUX
ertr-433	187	116	too	too	ADV
ertr-433	187	117	hard	hard	ADJ
ertr-433	187	118	and	and	CCONJ
ertr-433	187	119	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	188	1	e	e	NOUN
ertr-433	188	2	-	-	NOUN
ertr-433	188	3	review	review	NOUN
ertr-433	188	4	of	of	ADP
ertr-433	188	5	tourism	tourism	NOUN
ertr-433	188	6	research	research	NOUN
ertr-433	188	7	(	(	PUNCT
ertr-433	188	8	ertr	ertr	NOUN
ertr-433	188	9	)	)	PUNCT
ertr-433	188	10	,	,	PUNCT
ertr-433	188	11	vol	vol	NOUN
ertr-433	188	12	.	.	PROPN
ertr-433	189	1	16	16	NUM
ertr-433	189	2	,	,	PUNCT
ertr-433	189	3	no	no	INTJ
ertr-433	189	4	.	.	NOUN
ertr-433	189	5	6	6	NUM
ertr-433	189	6	,	,	PUNCT
ertr-433	189	7	2019	2019	NUM
ertr-433	189	8	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	189	9	536	536	NUM
ertr-433	189	10	became	become	VERB
ertr-433	189	11	painful	painful	ADJ
ertr-433	189	12	”	"	PUNCT
ertr-433	189	13	“	"	PUNCT
ertr-433	189	14	my	my	PRON
ertr-433	189	15	face	face	NOUN
ertr-433	189	16	ended	end	VERB
ertr-433	189	17	up	up	ADP
ertr-433	189	18	breaking	break	VERB
ertr-433	189	19	out	out	ADP
ertr-433	189	20	during	during	ADP
ertr-433	189	21	the	the	DET
ertr-433	189	22	facial	facial	NOUN
ertr-433	189	23	in	in	ADP
ertr-433	189	24	an	an	DET
ertr-433	189	25	allergic	allergic	ADJ
ertr-433	189	26	reaction	reaction	NOUN
ertr-433	189	27	and	and	CCONJ
ertr-433	189	28	when	when	SCONJ
ertr-433	189	29	i	i	PRON
ertr-433	189	30	told	tell	VERB
ertr-433	189	31	the	the	DET
ertr-433	189	32	spa	spa	NOUN
ertr-433	189	33	personnel	personnel	NOUN
ertr-433	189	34	.	.	PUNCT
ertr-433	190	1	they	they	PRON
ertr-433	190	2	did	do	AUX
ertr-433	190	3	not	not	PART
ertr-433	190	4	apologize	apologize	VERB
ertr-433	190	5	and	and	CCONJ
ertr-433	190	6	did	do	VERB
ertr-433	190	7	nothing	nothing	PRON
ertr-433	190	8	except	except	SCONJ
ertr-433	190	9	tell	tell	VERB
ertr-433	190	10	me	i	PRON
ertr-433	190	11	to	to	PART
ertr-433	190	12	wash	wash	VERB
ertr-433	190	13	my	my	PRON
ertr-433	190	14	face	face	NOUN
ertr-433	190	15	”	"	PUNCT
ertr-433	190	16	5	5	NUM
ertr-433	190	17	.	.	PUNCT
ertr-433	191	1	tangibility	tangibility	NOUN
ertr-433	191	2	:	:	PUNCT
ertr-433	191	3	appearance	appearance	NOUN
ertr-433	191	4	of	of	ADP
ertr-433	191	5	physical	physical	ADJ
ertr-433	191	6	facilities	facility	NOUN
ertr-433	191	7	,	,	PUNCT
ertr-433	191	8	equipment	equipment	NOUN
ertr-433	191	9	,	,	PUNCT
ertr-433	191	10	personnel	personnel	NOUN
ertr-433	191	11	and	and	CCONJ
ertr-433	191	12	environment	environment	NOUN
ertr-433	191	13	(	(	PUNCT
ertr-433	191	14	e.g.	e.g.	ADV
ertr-433	191	15	spa	spa	NOUN
ertr-433	191	16	facilities	facility	NOUN
ertr-433	191	17	,	,	PUNCT
ertr-433	191	18	decoration	decoration	NOUN
ertr-433	191	19	,	,	PUNCT
ertr-433	191	20	atmosphere	atmosphere	NOUN
ertr-433	191	21	)	)	PUNCT
ertr-433	191	22	76	76	NUM
ertr-433	191	23	(	(	PUNCT
ertr-433	191	24	8.1	8.1	NUM
ertr-433	191	25	%	%	NOUN
ertr-433	191	26	)	)	PUNCT
ertr-433	191	27	“	"	PUNCT
ertr-433	191	28	toilet	toilet	NOUN
ertr-433	191	29	paper	paper	NOUN
ertr-433	191	30	holder	holder	NOUN
ertr-433	191	31	and	and	CCONJ
ertr-433	191	32	tap	tap	NOUN
ertr-433	191	33	are	be	AUX
ertr-433	191	34	broken	break	VERB
ertr-433	191	35	”	"	PUNCT
ertr-433	191	36	“	"	PUNCT
ertr-433	191	37	room	room	NOUN
ertr-433	191	38	too	too	ADV
ertr-433	191	39	cold	cold	ADJ
ertr-433	191	40	and	and	CCONJ
ertr-433	191	41	the	the	DET
ertr-433	191	42	music	music	NOUN
ertr-433	191	43	too	too	ADV
ertr-433	191	44	loud	loud	ADV
ertr-433	191	45	”	"	PUNCT
ertr-433	191	46	“	"	PUNCT
ertr-433	191	47	bathrooms	bathroom	NOUN
ertr-433	191	48	and	and	CCONJ
ertr-433	191	49	shower	shower	VERB
ertr-433	191	50	need	need	VERB
ertr-433	191	51	some	some	DET
ertr-433	191	52	improvements	improvement	NOUN
ertr-433	191	53	”	"	PUNCT
ertr-433	191	54	“	"	PUNCT
ertr-433	191	55	the	the	DET
ertr-433	191	56	massage	massage	NOUN
ertr-433	191	57	room	room	NOUN
ertr-433	191	58	was	be	AUX
ertr-433	191	59	too	too	ADV
ertr-433	191	60	cold	cold	ADJ
ertr-433	191	61	and	and	CCONJ
ertr-433	191	62	too	too	ADV
ertr-433	191	63	much	much	ADJ
ertr-433	191	64	light	light	NOUN
ertr-433	191	65	”	"	PUNCT
ertr-433	191	66	“	"	PUNCT
ertr-433	191	67	the	the	DET
ertr-433	191	68	air	air	NOUN
ertr-433	191	69	in	in	ADP
ertr-433	191	70	the	the	DET
ertr-433	191	71	room	room	NOUN
ertr-433	191	72	smelled	smelled	ADJ
ertr-433	191	73	musty	musty	ADJ
ertr-433	191	74	”	"	PUNCT
ertr-433	191	75	“	"	PUNCT
ertr-433	191	76	i	i	PRON
ertr-433	191	77	was	be	AUX
ertr-433	191	78	so	so	ADV
ertr-433	191	79	disappointed	disappointed	ADJ
ertr-433	191	80	with	with	ADP
ertr-433	191	81	the	the	DET
ertr-433	191	82	condition	condition	NOUN
ertr-433	191	83	and	and	CCONJ
ertr-433	191	84	cleanliness	cleanliness	NOUN
ertr-433	191	85	of	of	ADP
ertr-433	191	86	the	the	DET
ertr-433	191	87	place	place	NOUN
ertr-433	191	88	.	.	PUNCT
ertr-433	192	1	the	the	DET
ertr-433	192	2	washroom	washroom	NOUN
ertr-433	192	3	floor	floor	NOUN
ertr-433	192	4	was	be	AUX
ertr-433	192	5	wet	wet	ADJ
ertr-433	192	6	and	and	CCONJ
ertr-433	192	7	lack	lack	VERB
ertr-433	192	8	cleaning	cleaning	NOUN
ertr-433	192	9	service	service	NOUN
ertr-433	192	10	”	"	PUNCT
ertr-433	192	11	total	total	NOUN
ertr-433	192	12	944	944	NUM
ertr-433	192	13	(	(	PUNCT
ertr-433	192	14	100	100	NUM
ertr-433	192	15	%	%	NOUN
ertr-433	192	16	)	)	PUNCT
ertr-433	192	17	discussion	discussion	NOUN
ertr-433	192	18	the	the	DET
ertr-433	192	19	findings	finding	NOUN
ertr-433	192	20	revealed	reveal	VERB
ertr-433	192	21	that	that	SCONJ
ertr-433	192	22	the	the	DET
ertr-433	192	23	major	major	ADJ
ertr-433	192	24	complaint	complaint	NOUN
ertr-433	192	25	themes	theme	NOUN
ertr-433	192	26	were	be	AUX
ertr-433	192	27	1	1	NUM
ertr-433	192	28	)	)	PUNCT
ertr-433	192	29	poor	poor	ADJ
ertr-433	192	30	skills	skill	NOUN
ertr-433	192	31	of	of	ADP
ertr-433	192	32	spa	spa	NOUN
ertr-433	192	33	therapists	therapist	NOUN
ertr-433	192	34	2	2	NUM
ertr-433	192	35	)	)	PUNCT
ertr-433	192	36	poor	poor	ADJ
ertr-433	192	37	behavior	behavior	NOUN
ertr-433	192	38	/	/	SYM
ertr-433	192	39	etiquette	etiquette	NOUN
ertr-433	192	40	of	of	ADP
ertr-433	192	41	spa	spa	NOUN
ertr-433	192	42	therapists	therapist	NOUN
ertr-433	192	43	and	and	CCONJ
ertr-433	192	44	3	3	X
ertr-433	192	45	)	)	PUNCT
ertr-433	192	46	non	non	ADJ
ertr-433	192	47	-	-	NOUN
ertr-433	192	48	recommendation	recommendation	NOUN
ertr-433	192	49	for	for	ADP
ertr-433	192	50	using	use	VERB
ertr-433	192	51	spa	spa	NOUN
ertr-433	192	52	services	service	NOUN
ertr-433	192	53	.	.	PUNCT
ertr-433	193	1	in	in	ADP
ertr-433	193	2	order	order	NOUN
ertr-433	193	3	to	to	PART
ertr-433	193	4	clarify	clarify	VERB
ertr-433	193	5	these	these	DET
ertr-433	193	6	issues	issue	NOUN
ertr-433	193	7	,	,	PUNCT
ertr-433	193	8	it	it	PRON
ertr-433	193	9	should	should	AUX
ertr-433	193	10	be	be	AUX
ertr-433	193	11	noted	note	VERB
ertr-433	193	12	that	that	SCONJ
ertr-433	193	13	the	the	DET
ertr-433	193	14	services	service	NOUN
ertr-433	193	15	delivered	deliver	VERB
ertr-433	193	16	by	by	ADP
ertr-433	193	17	spa	spa	NOUN
ertr-433	193	18	therapists	therapist	NOUN
ertr-433	193	19	(	(	PUNCT
ertr-433	193	20	e.g.	e.g.	ADV
ertr-433	193	21	,	,	PUNCT
ertr-433	193	22	spa	spa	NOUN
ertr-433	193	23	treatments	treatment	NOUN
ertr-433	193	24	/	/	SYM
ertr-433	193	25	massages	massage	NOUN
ertr-433	193	26	)	)	PUNCT
ertr-433	193	27	are	be	AUX
ertr-433	193	28	the	the	DET
ertr-433	193	29	core	core	ADJ
ertr-433	193	30	elements	element	NOUN
ertr-433	193	31	of	of	ADP
ertr-433	193	32	the	the	DET
ertr-433	193	33	spa	spa	NOUN
ertr-433	193	34	experience	experience	NOUN
ertr-433	193	35	that	that	PRON
ertr-433	193	36	provide	provide	VERB
ertr-433	193	37	customers	customer	NOUN
ertr-433	193	38	with	with	ADP
ertr-433	193	39	a	a	DET
ertr-433	193	40	restful	restful	ADJ
ertr-433	193	41	and	and	CCONJ
ertr-433	193	42	relaxing	relax	VERB
ertr-433	193	43	atmosphere	atmosphere	NOUN
ertr-433	193	44	(	(	PUNCT
ertr-433	193	45	lo	lo	PROPN
ertr-433	193	46	et	et	PROPN
ertr-433	193	47	al	al	PROPN
ertr-433	193	48	.	.	PROPN
ertr-433	193	49	,	,	PUNCT
ertr-433	193	50	2015	2015	NUM
ertr-433	193	51	;	;	PUNCT
ertr-433	193	52	tsai	tsai	PROPN
ertr-433	193	53	et	et	PROPN
ertr-433	193	54	al	al	PROPN
ertr-433	193	55	.	.	PROPN
ertr-433	193	56	,	,	PUNCT
ertr-433	193	57	2012	2012	NUM
ertr-433	193	58	)	)	PUNCT
ertr-433	193	59	.	.	PUNCT
ertr-433	194	1	commonly	commonly	ADV
ertr-433	194	2	,	,	PUNCT
ertr-433	194	3	customers	customer	NOUN
ertr-433	194	4	expect	expect	VERB
ertr-433	194	5	to	to	PART
ertr-433	194	6	receive	receive	VERB
ertr-433	194	7	favorable	favorable	ADJ
ertr-433	194	8	experiences	experience	NOUN
ertr-433	194	9	and	and	CCONJ
ertr-433	194	10	good	good	ADJ
ertr-433	194	11	services	service	NOUN
ertr-433	194	12	from	from	ADP
ertr-433	194	13	spa	spa	NOUN
ertr-433	194	14	therapists	therapist	NOUN
ertr-433	194	15	.	.	PUNCT
ertr-433	195	1	if	if	SCONJ
ertr-433	195	2	the	the	DET
ertr-433	195	3	experience	experience	NOUN
ertr-433	195	4	does	do	AUX
ertr-433	195	5	not	not	PART
ertr-433	195	6	meet	meet	VERB
ertr-433	195	7	their	their	PRON
ertr-433	195	8	expectations	expectation	NOUN
ertr-433	195	9	,	,	PUNCT
ertr-433	195	10	they	they	PRON
ertr-433	195	11	may	may	AUX
ertr-433	195	12	feel	feel	VERB
ertr-433	195	13	dissatisfied	dissatisfied	ADJ
ertr-433	195	14	with	with	ADP
ertr-433	195	15	the	the	DET
ertr-433	195	16	spa	spa	NOUN
ertr-433	195	17	services	service	NOUN
ertr-433	195	18	(	(	PUNCT
ertr-433	195	19	or	or	CCONJ
ertr-433	195	20	therapists	therapist	NOUN
ertr-433	195	21	)	)	PUNCT
ertr-433	195	22	and	and	CCONJ
ertr-433	195	23	may	may	AUX
ertr-433	195	24	want	want	VERB
ertr-433	195	25	to	to	PART
ertr-433	195	26	give	give	VERB
ertr-433	195	27	feedback	feedback	NOUN
ertr-433	195	28	or	or	CCONJ
ertr-433	195	29	make	make	VERB
ertr-433	195	30	complaints	complaint	NOUN
ertr-433	195	31	about	about	ADP
ertr-433	195	32	spa	spa	NOUN
ertr-433	195	33	establishments	establishment	NOUN
ertr-433	195	34	through	through	ADP
ertr-433	195	35	review	review	NOUN
ertr-433	195	36	websites	website	NOUN
ertr-433	195	37	.	.	PUNCT
ertr-433	196	1	in	in	ADP
ertr-433	196	2	addition	addition	NOUN
ertr-433	196	3	,	,	PUNCT
ertr-433	196	4	other	other	ADJ
ertr-433	196	5	minor	minor	ADJ
ertr-433	196	6	services	service	NOUN
ertr-433	196	7	provided	provide	VERB
ertr-433	196	8	by	by	ADP
ertr-433	196	9	spa	spa	NOUN
ertr-433	196	10	staff	staff	NOUN
ertr-433	196	11	,	,	PUNCT
ertr-433	196	12	for	for	ADP
ertr-433	196	13	example	example	NOUN
ertr-433	196	14	,	,	PUNCT
ertr-433	196	15	reservation	reservation	NOUN
ertr-433	196	16	,	,	PUNCT
ertr-433	196	17	reception	reception	NOUN
ertr-433	196	18	,	,	PUNCT
ertr-433	196	19	staff	staff	NOUN
ertr-433	196	20	hospitality	hospitality	NOUN
ertr-433	196	21	,	,	PUNCT
ertr-433	196	22	and	and	CCONJ
ertr-433	196	23	extra	extra	ADJ
ertr-433	196	24	requests	request	NOUN
ertr-433	196	25	,	,	PUNCT
ertr-433	196	26	are	be	AUX
ertr-433	196	27	also	also	ADV
ertr-433	196	28	perceived	perceive	VERB
ertr-433	196	29	by	by	ADP
ertr-433	196	30	customers	customer	NOUN
ertr-433	196	31	during	during	ADP
ertr-433	196	32	service	service	NOUN
ertr-433	196	33	encounters	encounter	NOUN
ertr-433	196	34	.	.	PUNCT
ertr-433	197	1	these	these	DET
ertr-433	197	2	minor	minor	ADJ
ertr-433	197	3	services	service	NOUN
ertr-433	197	4	,	,	PUNCT
ertr-433	197	5	together	together	ADV
ertr-433	197	6	with	with	ADP
ertr-433	197	7	the	the	DET
ertr-433	197	8	core	core	ADJ
ertr-433	197	9	elements	element	NOUN
ertr-433	197	10	provided	provide	VERB
ertr-433	197	11	by	by	ADP
ertr-433	197	12	spa	spa	NOUN
ertr-433	197	13	therapists	therapist	NOUN
ertr-433	197	14	,	,	PUNCT
ertr-433	197	15	may	may	AUX
ertr-433	197	16	contribute	contribute	VERB
ertr-433	197	17	to	to	ADP
ertr-433	197	18	overall	overall	ADJ
ertr-433	197	19	customer	customer	NOUN
ertr-433	197	20	satisfaction	satisfaction	NOUN
ertr-433	197	21	.	.	PUNCT
ertr-433	198	1	the	the	DET
ertr-433	198	2	current	current	ADJ
ertr-433	198	3	findings	finding	NOUN
ertr-433	198	4	are	be	AUX
ertr-433	198	5	similar	similar	ADJ
ertr-433	198	6	to	to	ADP
ertr-433	198	7	past	past	ADJ
ertr-433	198	8	studies	study	NOUN
ertr-433	198	9	in	in	ADP
ertr-433	198	10	indicating	indicate	VERB
ertr-433	198	11	that	that	SCONJ
ertr-433	198	12	all	all	DET
ertr-433	198	13	aspects	aspect	NOUN
ertr-433	198	14	of	of	ADP
ertr-433	198	15	spa	spa	NOUN
ertr-433	198	16	services	service	NOUN
ertr-433	198	17	(	(	PUNCT
ertr-433	198	18	e.g.	e.g.	ADV
ertr-433	198	19	,	,	PUNCT
ertr-433	198	20	customer	customer	NOUN
ertr-433	198	21	reception	reception	NOUN
ertr-433	198	22	,	,	PUNCT
ertr-433	198	23	spa	spa	NOUN
ertr-433	198	24	therapists	therapist	NOUN
ertr-433	198	25	,	,	PUNCT
ertr-433	198	26	spa	spa	NOUN
ertr-433	198	27	treatments	treatment	NOUN
ertr-433	198	28	,	,	PUNCT
ertr-433	198	29	and	and	CCONJ
ertr-433	198	30	special	special	ADJ
ertr-433	198	31	requests	request	NOUN
ertr-433	198	32	)	)	PUNCT
ertr-433	198	33	are	be	AUX
ertr-433	198	34	essential	essential	ADJ
ertr-433	198	35	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	198	36	e	e	NOUN
ertr-433	198	37	-	-	NOUN
ertr-433	198	38	review	review	NOUN
ertr-433	198	39	of	of	ADP
ertr-433	198	40	tourism	tourism	NOUN
ertr-433	198	41	research	research	NOUN
ertr-433	198	42	(	(	PUNCT
ertr-433	198	43	ertr	ertr	NOUN
ertr-433	198	44	)	)	PUNCT
ertr-433	198	45	,	,	PUNCT
ertr-433	198	46	vol	vol	NOUN
ertr-433	198	47	.	.	PROPN
ertr-433	199	1	16	16	NUM
ertr-433	199	2	,	,	PUNCT
ertr-433	199	3	no	no	INTJ
ertr-433	199	4	.	.	NOUN
ertr-433	199	5	6	6	NUM
ertr-433	199	6	,	,	PUNCT
ertr-433	199	7	2019	2019	NUM
ertr-433	199	8	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	199	9	537	537	NUM
ertr-433	199	10	components	component	NOUN
ertr-433	199	11	of	of	ADP
ertr-433	199	12	service	service	NOUN
ertr-433	199	13	quality	quality	NOUN
ertr-433	199	14	in	in	ADP
ertr-433	199	15	the	the	DET
ertr-433	199	16	spa	spa	NOUN
ertr-433	199	17	industry	industry	NOUN
ertr-433	199	18	(	(	PUNCT
ertr-433	199	19	chieochankitkan	chieochankitkan	PROPN
ertr-433	199	20	&	&	CCONJ
ertr-433	199	21	sukpatch	sukpatch	PROPN
ertr-433	199	22	,	,	PUNCT
ertr-433	199	23	2014	2014	NUM
ertr-433	199	24	;	;	PUNCT
ertr-433	199	25	gonzalez	gonzalez	PROPN
ertr-433	199	26	&	&	CCONJ
ertr-433	199	27	brea	brea	PROPN
ertr-433	199	28	,	,	PUNCT
ertr-433	199	29	2005	2005	NUM
ertr-433	199	30	;	;	PUNCT
ertr-433	199	31	lo	lo	PROPN
ertr-433	199	32	et	et	PROPN
ertr-433	199	33	al	al	PROPN
ertr-433	199	34	.	.	PROPN
ertr-433	199	35	,	,	PUNCT
ertr-433	199	36	2015	2015	NUM
ertr-433	199	37	)	)	PUNCT
ertr-433	199	38	.	.	PUNCT
ertr-433	200	1	any	any	DET
ertr-433	200	2	poor	poor	ADJ
ertr-433	200	3	service	service	NOUN
ertr-433	200	4	performance	performance	NOUN
ertr-433	200	5	occurring	occur	VERB
ertr-433	200	6	during	during	ADP
ertr-433	200	7	preservices	preservice	NOUN
ertr-433	200	8	,	,	PUNCT
ertr-433	200	9	during	during	ADP
ertr-433	200	10	services	service	NOUN
ertr-433	200	11	and	and	CCONJ
ertr-433	200	12	post	post	NOUN
ertr-433	200	13	-	-	NOUN
ertr-433	200	14	services	service	NOUN
ertr-433	200	15	could	could	AUX
ertr-433	200	16	be	be	AUX
ertr-433	200	17	commented	comment	VERB
ertr-433	200	18	on	on	ADP
ertr-433	200	19	or	or	CCONJ
ertr-433	200	20	shared	share	VERB
ertr-433	200	21	in	in	ADP
ertr-433	200	22	negative	negative	ADJ
ertr-433	200	23	ways	way	NOUN
ertr-433	200	24	on	on	ADP
ertr-433	200	25	review	review	NOUN
ertr-433	200	26	websites	website	NOUN
ertr-433	200	27	.	.	PUNCT
ertr-433	201	1	if	if	SCONJ
ertr-433	201	2	overall	overall	ADJ
ertr-433	201	3	staff	staff	NOUN
ertr-433	201	4	performance	performance	NOUN
ertr-433	201	5	is	be	AUX
ertr-433	201	6	below	below	ADP
ertr-433	201	7	customer	customer	NOUN
ertr-433	201	8	expectations	expectation	NOUN
ertr-433	201	9	or	or	CCONJ
ertr-433	201	10	there	there	PRON
ertr-433	201	11	are	be	VERB
ertr-433	201	12	poor	poor	ADJ
ertr-433	201	13	spa	spa	NOUN
ertr-433	201	14	standards	standard	NOUN
ertr-433	201	15	,	,	PUNCT
ertr-433	201	16	customers	customer	NOUN
ertr-433	201	17	may	may	AUX
ertr-433	201	18	display	display	VERB
ertr-433	201	19	negative	negative	ADJ
ertr-433	201	20	post	post	ADJ
ertr-433	201	21	-	-	ADJ
ertr-433	201	22	purchase	purchase	ADJ
ertr-433	201	23	behavior	behavior	NOUN
ertr-433	201	24	and	and	CCONJ
ertr-433	201	25	decide	decide	VERB
ertr-433	201	26	neither	neither	CCONJ
ertr-433	201	27	to	to	PART
ertr-433	201	28	revisit	revisit	VERB
ertr-433	201	29	or	or	CCONJ
ertr-433	201	30	recommend	recommend	VERB
ertr-433	201	31	the	the	DET
ertr-433	201	32	spa	spa	NOUN
ertr-433	201	33	establishment	establishment	NOUN
ertr-433	201	34	.	.	PUNCT
ertr-433	202	1	regarding	regard	VERB
ertr-433	202	2	the	the	DET
ertr-433	202	3	service	service	NOUN
ertr-433	202	4	quality	quality	NOUN
ertr-433	202	5	dimensions	dimension	NOUN
ertr-433	202	6	,	,	PUNCT
ertr-433	202	7	the	the	DET
ertr-433	202	8	study	study	NOUN
ertr-433	202	9	revealed	reveal	VERB
ertr-433	202	10	that	that	SCONJ
ertr-433	202	11	most	most	ADJ
ertr-433	202	12	complaints	complaint	NOUN
ertr-433	202	13	were	be	AUX
ertr-433	202	14	associated	associate	VERB
ertr-433	202	15	with	with	ADP
ertr-433	202	16	reliability	reliability	NOUN
ertr-433	202	17	while	while	SCONJ
ertr-433	202	18	the	the	DET
ertr-433	202	19	second	second	ADJ
ertr-433	202	20	and	and	CCONJ
ertr-433	202	21	the	the	DET
ertr-433	202	22	third	third	ADJ
ertr-433	202	23	were	be	AUX
ertr-433	202	24	related	relate	VERB
ertr-433	202	25	to	to	ADP
ertr-433	202	26	assurance	assurance	NOUN
ertr-433	202	27	and	and	CCONJ
ertr-433	202	28	responsiveness	responsiveness	NOUN
ertr-433	202	29	.	.	PUNCT
ertr-433	203	1	these	these	DET
ertr-433	203	2	findings	finding	NOUN
ertr-433	203	3	are	be	AUX
ertr-433	203	4	similar	similar	ADJ
ertr-433	203	5	to	to	ADP
ertr-433	203	6	prior	prior	ADJ
ertr-433	203	7	work	work	NOUN
ertr-433	203	8	,	,	PUNCT
ertr-433	203	9	especially	especially	ADV
ertr-433	203	10	in	in	ADP
ertr-433	203	11	regard	regard	NOUN
ertr-433	203	12	to	to	ADP
ertr-433	203	13	reliability	reliability	NOUN
ertr-433	203	14	and	and	CCONJ
ertr-433	203	15	responsiveness	responsiveness	NOUN
ertr-433	203	16	.	.	PUNCT
ertr-433	204	1	past	past	ADJ
ertr-433	204	2	studies	study	NOUN
ertr-433	204	3	found	find	VERB
ertr-433	204	4	that	that	SCONJ
ertr-433	204	5	the	the	DET
ertr-433	204	6	reliability	reliability	NOUN
ertr-433	204	7	and	and	CCONJ
ertr-433	204	8	responsiveness	responsiveness	NOUN
ertr-433	204	9	dimensions	dimension	NOUN
ertr-433	204	10	were	be	AUX
ertr-433	204	11	the	the	DET
ertr-433	204	12	important	important	ADJ
ertr-433	204	13	determinant	determinant	ADJ
ertr-433	204	14	factors	factor	NOUN
ertr-433	204	15	contributing	contribute	VERB
ertr-433	204	16	to	to	ADP
ertr-433	204	17	customers	customer	NOUN
ertr-433	204	18	’	'	PUNCT
ertr-433	204	19	positive	positive	ADJ
ertr-433	204	20	emotions	emotion	NOUN
ertr-433	204	21	and	and	CCONJ
ertr-433	204	22	their	their	PRON
ertr-433	204	23	satisfaction	satisfaction	NOUN
ertr-433	204	24	in	in	ADP
ertr-433	204	25	using	use	VERB
ertr-433	204	26	spa	spa	NOUN
ertr-433	204	27	services	service	NOUN
ertr-433	204	28	(	(	PUNCT
ertr-433	204	29	chieochankitkan	chieochankitkan	PROPN
ertr-433	204	30	&	&	CCONJ
ertr-433	204	31	sukpatch	sukpatch	PROPN
ertr-433	204	32	,	,	PUNCT
ertr-433	204	33	2014	2014	NUM
ertr-433	204	34	;	;	PUNCT
ertr-433	204	35	lo	lo	PROPN
ertr-433	204	36	et	et	PROPN
ertr-433	204	37	al	al	PROPN
ertr-433	204	38	.	.	PROPN
ertr-433	204	39	,	,	PUNCT
ertr-433	204	40	2015	2015	NUM
ertr-433	204	41	;	;	PUNCT
ertr-433	204	42	snoj	snoj	NOUN
ertr-433	204	43	&	&	CCONJ
ertr-433	204	44	mumel	mumel	NOUN
ertr-433	204	45	,	,	PUNCT
ertr-433	204	46	2002	2002	NUM
ertr-433	204	47	)	)	PUNCT
ertr-433	204	48	.	.	PUNCT
ertr-433	205	1	for	for	ADP
ertr-433	205	2	example	example	NOUN
ertr-433	205	3	,	,	PUNCT
ertr-433	205	4	the	the	DET
ertr-433	205	5	current	current	ADJ
ertr-433	205	6	study	study	NOUN
ertr-433	205	7	is	be	AUX
ertr-433	205	8	consistent	consistent	ADJ
ertr-433	205	9	with	with	ADP
ertr-433	205	10	the	the	DET
ertr-433	205	11	studies	study	NOUN
ertr-433	205	12	of	of	ADP
ertr-433	205	13	lo	lo	PROPN
ertr-433	205	14	et	et	PROPN
ertr-433	205	15	al	al	PROPN
ertr-433	205	16	.	.	PROPN
ertr-433	206	1	(	(	PUNCT
ertr-433	206	2	2015	2015	NUM
ertr-433	206	3	)	)	PUNCT
ertr-433	206	4	and	and	CCONJ
ertr-433	206	5	snoj	snoj	NOUN
ertr-433	206	6	&	&	CCONJ
ertr-433	206	7	mumel	mumel	PROPN
ertr-433	206	8	(	(	PUNCT
ertr-433	206	9	2002	2002	NUM
ertr-433	206	10	)	)	PUNCT
ertr-433	206	11	,	,	PUNCT
ertr-433	206	12	as	as	SCONJ
ertr-433	206	13	both	both	DET
ertr-433	206	14	studies	study	NOUN
ertr-433	206	15	found	find	VERB
ertr-433	206	16	similar	similar	ADJ
ertr-433	206	17	results	result	NOUN
ertr-433	206	18	to	to	ADP
ertr-433	206	19	the	the	DET
ertr-433	206	20	current	current	ADJ
ertr-433	206	21	study	study	NOUN
ertr-433	206	22	in	in	ADP
ertr-433	206	23	that	that	DET
ertr-433	206	24	reliability	reliability	NOUN
ertr-433	206	25	and	and	CCONJ
ertr-433	206	26	responsiveness	responsiveness	NOUN
ertr-433	206	27	were	be	AUX
ertr-433	206	28	the	the	DET
ertr-433	206	29	top	top	ADJ
ertr-433	206	30	two	two	NUM
ertr-433	206	31	factors	factor	NOUN
ertr-433	206	32	when	when	SCONJ
ertr-433	206	33	customers	customer	NOUN
ertr-433	206	34	chose	choose	VERB
ertr-433	206	35	spa	spa	NOUN
ertr-433	206	36	services	service	NOUN
ertr-433	206	37	.	.	PUNCT
ertr-433	207	1	also	also	ADV
ertr-433	207	2	,	,	PUNCT
ertr-433	207	3	the	the	DET
ertr-433	207	4	assurance	assurance	NOUN
ertr-433	207	5	dimension	dimension	NOUN
ertr-433	207	6	result	result	NOUN
ertr-433	207	7	was	be	AUX
ertr-433	207	8	also	also	ADV
ertr-433	207	9	similar	similar	ADJ
ertr-433	207	10	to	to	ADP
ertr-433	207	11	the	the	DET
ertr-433	207	12	finding	finding	NOUN
ertr-433	207	13	of	of	ADP
ertr-433	207	14	chieochankitkan	chieochankitkan	PROPN
ertr-433	207	15	&	&	CCONJ
ertr-433	207	16	sukpatch	sukpatch	PROPN
ertr-433	207	17	(	(	PUNCT
ertr-433	207	18	2014	2014	NUM
ertr-433	207	19	)	)	PUNCT
ertr-433	207	20	who	who	PRON
ertr-433	207	21	indicated	indicate	VERB
ertr-433	207	22	that	that	DET
ertr-433	207	23	assurance	assurance	NOUN
ertr-433	207	24	was	be	AUX
ertr-433	207	25	one	one	NUM
ertr-433	207	26	of	of	ADP
ertr-433	207	27	the	the	DET
ertr-433	207	28	significant	significant	ADJ
ertr-433	207	29	factors	factor	NOUN
ertr-433	207	30	for	for	ADP
ertr-433	207	31	foreign	foreign	ADJ
ertr-433	207	32	tourists	tourist	NOUN
ertr-433	207	33	when	when	SCONJ
ertr-433	207	34	choosing	choose	VERB
ertr-433	207	35	to	to	PART
ertr-433	207	36	use	use	VERB
ertr-433	207	37	spa	spa	NOUN
ertr-433	207	38	services	service	NOUN
ertr-433	207	39	in	in	ADP
ertr-433	207	40	thailand	thailand	PROPN
ertr-433	207	41	.	.	PUNCT
ertr-433	208	1	given	give	VERB
ertr-433	208	2	the	the	DET
ertr-433	208	3	importance	importance	NOUN
ertr-433	208	4	of	of	ADP
ertr-433	208	5	these	these	DET
ertr-433	208	6	service	service	NOUN
ertr-433	208	7	quality	quality	NOUN
ertr-433	208	8	dimensions	dimension	NOUN
ertr-433	208	9	,	,	PUNCT
ertr-433	208	10	if	if	SCONJ
ertr-433	208	11	spa	spa	NOUN
ertr-433	208	12	service	service	NOUN
ertr-433	208	13	providers	provider	NOUN
ertr-433	208	14	fail	fail	VERB
ertr-433	208	15	to	to	PART
ertr-433	208	16	provide	provide	VERB
ertr-433	208	17	these	these	DET
ertr-433	208	18	services	service	NOUN
ertr-433	208	19	to	to	PART
ertr-433	208	20	meet	meet	VERB
ertr-433	208	21	customer	customer	NOUN
ertr-433	208	22	expectations	expectation	NOUN
ertr-433	208	23	,	,	PUNCT
ertr-433	208	24	customers	customer	NOUN
ertr-433	208	25	may	may	AUX
ertr-433	208	26	share	share	VERB
ertr-433	208	27	their	their	PRON
ertr-433	208	28	unfavorable	unfavorable	ADJ
ertr-433	208	29	service	service	NOUN
ertr-433	208	30	experiences	experience	NOUN
ertr-433	208	31	about	about	ADP
ertr-433	208	32	the	the	DET
ertr-433	208	33	poor	poor	ADJ
ertr-433	208	34	spa	spa	NOUN
ertr-433	208	35	services	service	NOUN
ertr-433	208	36	or	or	CCONJ
ertr-433	208	37	give	give	VERB
ertr-433	208	38	feedback	feedback	NOUN
ertr-433	208	39	to	to	ADP
ertr-433	208	40	spa	spa	NOUN
ertr-433	208	41	establishments	establishment	NOUN
ertr-433	208	42	through	through	ADP
ertr-433	208	43	review	review	NOUN
ertr-433	208	44	websites	website	NOUN
ertr-433	208	45	.	.	PUNCT
ertr-433	209	1	furthermore	furthermore	ADV
ertr-433	209	2	,	,	PUNCT
ertr-433	209	3	many	many	ADJ
ertr-433	209	4	complaints	complaint	NOUN
ertr-433	209	5	were	be	AUX
ertr-433	209	6	about	about	ADP
ertr-433	209	7	noise	noise	NOUN
ertr-433	209	8	disturbance	disturbance	NOUN
ertr-433	209	9	from	from	ADP
ertr-433	209	10	spa	spa	NOUN
ertr-433	209	11	therapists	therapist	NOUN
ertr-433	209	12	(	(	PUNCT
ertr-433	209	13	talking	talk	VERB
ertr-433	209	14	to	to	ADP
ertr-433	209	15	each	each	DET
ertr-433	209	16	other	other	ADJ
ertr-433	209	17	while	while	SCONJ
ertr-433	209	18	on	on	ADP
ertr-433	209	19	duty	duty	NOUN
ertr-433	209	20	)	)	PUNCT
ertr-433	209	21	.	.	PUNCT
ertr-433	210	1	this	this	DET
ertr-433	210	2	issue	issue	NOUN
ertr-433	210	3	concerns	concern	VERB
ertr-433	210	4	the	the	DET
ertr-433	210	5	assurance	assurance	NOUN
ertr-433	210	6	dimension	dimension	NOUN
ertr-433	210	7	regarding	regard	VERB
ertr-433	210	8	the	the	DET
ertr-433	210	9	lack	lack	NOUN
ertr-433	210	10	of	of	ADP
ertr-433	210	11	privacy	privacy	NOUN
ertr-433	210	12	while	while	SCONJ
ertr-433	210	13	customers	customer	NOUN
ertr-433	210	14	were	be	AUX
ertr-433	210	15	receiving	receive	VERB
ertr-433	210	16	services	service	NOUN
ertr-433	210	17	.	.	PUNCT
ertr-433	211	1	the	the	DET
ertr-433	211	2	complaints	complaint	NOUN
ertr-433	211	3	regarding	regard	VERB
ertr-433	211	4	noise	noise	NOUN
ertr-433	211	5	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	211	6	e	e	NOUN
ertr-433	211	7	-	-	NOUN
ertr-433	211	8	review	review	NOUN
ertr-433	211	9	of	of	ADP
ertr-433	211	10	tourism	tourism	NOUN
ertr-433	211	11	research	research	NOUN
ertr-433	211	12	(	(	PUNCT
ertr-433	211	13	ertr	ertr	NOUN
ertr-433	211	14	)	)	PUNCT
ertr-433	211	15	,	,	PUNCT
ertr-433	211	16	vol	vol	NOUN
ertr-433	211	17	.	.	PROPN
ertr-433	211	18	16	16	NUM
ertr-433	211	19	,	,	PUNCT
ertr-433	211	20	no	no	INTJ
ertr-433	211	21	.	.	NOUN
ertr-433	211	22	6	6	NUM
ertr-433	211	23	,	,	PUNCT
ertr-433	211	24	2019	2019	NUM
ertr-433	211	25	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	211	26	538	538	NUM
ertr-433	211	27	disturbance	disturbance	NOUN
ertr-433	211	28	from	from	ADP
ertr-433	211	29	spa	spa	NOUN
ertr-433	211	30	therapists	therapist	NOUN
ertr-433	211	31	seem	seem	VERB
ertr-433	211	32	to	to	PART
ertr-433	211	33	be	be	AUX
ertr-433	211	34	more	more	ADV
ertr-433	211	35	frequent	frequent	ADJ
ertr-433	211	36	than	than	ADP
ertr-433	211	37	other	other	ADJ
ertr-433	211	38	issues	issue	NOUN
ertr-433	211	39	in	in	ADP
ertr-433	211	40	the	the	DET
ertr-433	211	41	assurance	assurance	NOUN
ertr-433	211	42	dimension	dimension	NOUN
ertr-433	211	43	,	,	PUNCT
ertr-433	211	44	suggesting	suggest	VERB
ertr-433	211	45	careful	careful	ADJ
ertr-433	211	46	attention	attention	NOUN
ertr-433	211	47	is	be	AUX
ertr-433	211	48	necessary	necessary	ADJ
ertr-433	211	49	by	by	ADP
ertr-433	211	50	spa	spa	NOUN
ertr-433	211	51	managers	manager	NOUN
ertr-433	211	52	.	.	PUNCT
ertr-433	212	1	conclusions	conclusion	NOUN
ertr-433	212	2	and	and	CCONJ
ertr-433	212	3	recommendations	recommendation	NOUN
ertr-433	212	4	to	to	PART
ertr-433	212	5	conclude	conclude	VERB
ertr-433	212	6	,	,	PUNCT
ertr-433	212	7	this	this	DET
ertr-433	212	8	study	study	NOUN
ertr-433	212	9	revealed	reveal	VERB
ertr-433	212	10	ten	ten	NUM
ertr-433	212	11	themes	theme	NOUN
ertr-433	212	12	and	and	CCONJ
ertr-433	212	13	three	three	NUM
ertr-433	212	14	main	main	ADJ
ertr-433	212	15	constructs	construct	NOUN
ertr-433	212	16	regarding	regard	VERB
ertr-433	212	17	spa	spa	NOUN
ertr-433	212	18	complaints	complaint	NOUN
ertr-433	212	19	.	.	PUNCT
ertr-433	213	1	the	the	DET
ertr-433	213	2	major	major	ADJ
ertr-433	213	3	complaint	complaint	NOUN
ertr-433	213	4	themes	theme	NOUN
ertr-433	213	5	were	be	AUX
ertr-433	213	6	about	about	ADP
ertr-433	213	7	poor	poor	ADJ
ertr-433	213	8	skills	skill	NOUN
ertr-433	213	9	of	of	ADP
ertr-433	213	10	spa	spa	NOUN
ertr-433	213	11	therapists	therapist	NOUN
ertr-433	213	12	,	,	PUNCT
ertr-433	213	13	poor	poor	ADJ
ertr-433	213	14	behavior	behavior	NOUN
ertr-433	213	15	/	/	SYM
ertr-433	213	16	etiquette	etiquette	NOUN
ertr-433	213	17	of	of	ADP
ertr-433	213	18	spa	spa	NOUN
ertr-433	213	19	therapists	therapist	NOUN
ertr-433	213	20	and	and	CCONJ
ertr-433	213	21	non	non	NOUN
ertr-433	213	22	-	-	NOUN
ertr-433	213	23	recommendations	recommendation	NOUN
ertr-433	213	24	for	for	ADP
ertr-433	213	25	using	use	VERB
ertr-433	213	26	spa	spa	NOUN
ertr-433	213	27	services	service	NOUN
ertr-433	213	28	while	while	SCONJ
ertr-433	213	29	the	the	DET
ertr-433	213	30	three	three	NUM
ertr-433	213	31	main	main	ADJ
ertr-433	213	32	constructs	construct	NOUN
ertr-433	213	33	were	be	AUX
ertr-433	213	34	related	relate	VERB
ertr-433	213	35	to	to	ADP
ertr-433	213	36	people	people	NOUN
ertr-433	213	37	and	and	CCONJ
ertr-433	213	38	services	service	NOUN
ertr-433	213	39	,	,	PUNCT
ertr-433	213	40	non	non	ADJ
ertr-433	213	41	-	-	NOUN
ertr-433	213	42	recommendation	recommendation	ADJ
ertr-433	213	43	,	,	PUNCT
ertr-433	213	44	and	and	CCONJ
ertr-433	213	45	physical	physical	ADJ
ertr-433	213	46	elements	element	NOUN
ertr-433	213	47	.	.	PUNCT
ertr-433	214	1	these	these	DET
ertr-433	214	2	three	three	NUM
ertr-433	214	3	constructs	construct	NOUN
ertr-433	214	4	could	could	AUX
ertr-433	214	5	be	be	AUX
ertr-433	214	6	critical	critical	ADJ
ertr-433	214	7	factors	factor	NOUN
ertr-433	214	8	that	that	PRON
ertr-433	214	9	lead	lead	VERB
ertr-433	214	10	to	to	ADP
ertr-433	214	11	customer	customer	NOUN
ertr-433	214	12	complaints	complaint	NOUN
ertr-433	214	13	in	in	ADP
ertr-433	214	14	thailand	thailand	PROPN
ertr-433	214	15	’s	’s	PART
ertr-433	214	16	spa	spa	NOUN
ertr-433	214	17	business	business	NOUN
ertr-433	214	18	.	.	PUNCT
ertr-433	215	1	the	the	DET
ertr-433	215	2	current	current	ADJ
ertr-433	215	3	findings	finding	NOUN
ertr-433	215	4	are	be	AUX
ertr-433	215	5	expected	expect	VERB
ertr-433	215	6	to	to	PART
ertr-433	215	7	provide	provide	VERB
ertr-433	215	8	spa	spa	NOUN
ertr-433	215	9	establishments	establishment	NOUN
ertr-433	215	10	with	with	ADP
ertr-433	215	11	in	in	ADP
ertr-433	215	12	-	-	PUNCT
ertr-433	215	13	depth	depth	NOUN
ertr-433	215	14	information	information	NOUN
ertr-433	215	15	about	about	ADP
ertr-433	215	16	customer	customer	NOUN
ertr-433	215	17	complaints	complaint	NOUN
ertr-433	215	18	and	and	CCONJ
ertr-433	215	19	may	may	AUX
ertr-433	215	20	assist	assist	VERB
ertr-433	215	21	them	they	PRON
ertr-433	215	22	in	in	ADP
ertr-433	215	23	improving	improve	VERB
ertr-433	215	24	their	their	PRON
ertr-433	215	25	services	service	NOUN
ertr-433	215	26	to	to	PART
ertr-433	215	27	meet	meet	VERB
ertr-433	215	28	customer	customer	NOUN
ertr-433	215	29	expectations	expectation	NOUN
ertr-433	215	30	and	and	CCONJ
ertr-433	215	31	satisfaction	satisfaction	NOUN
ertr-433	215	32	.	.	PUNCT
ertr-433	216	1	moreover	moreover	ADV
ertr-433	216	2	,	,	PUNCT
ertr-433	216	3	the	the	DET
ertr-433	216	4	findings	finding	NOUN
ertr-433	216	5	also	also	ADV
ertr-433	216	6	reveal	reveal	VERB
ertr-433	216	7	relationships	relationship	NOUN
ertr-433	216	8	between	between	ADP
ertr-433	216	9	customer	customer	NOUN
ertr-433	216	10	complaints	complaint	NOUN
ertr-433	216	11	and	and	CCONJ
ertr-433	216	12	service	service	NOUN
ertr-433	216	13	quality	quality	NOUN
ertr-433	216	14	dimensions	dimension	NOUN
ertr-433	216	15	.	.	PUNCT
ertr-433	217	1	reliability	reliability	NOUN
ertr-433	217	2	was	be	AUX
ertr-433	217	3	found	find	VERB
ertr-433	217	4	to	to	PART
ertr-433	217	5	be	be	AUX
ertr-433	217	6	the	the	DET
ertr-433	217	7	most	most	ADV
ertr-433	217	8	important	important	ADJ
ertr-433	217	9	dimension	dimension	NOUN
ertr-433	217	10	associated	associate	VERB
ertr-433	217	11	with	with	ADP
ertr-433	217	12	customer	customer	NOUN
ertr-433	217	13	complaints	complaint	NOUN
ertr-433	217	14	,	,	PUNCT
ertr-433	217	15	followed	follow	VERB
ertr-433	217	16	by	by	ADP
ertr-433	217	17	assurance	assurance	NOUN
ertr-433	217	18	and	and	CCONJ
ertr-433	217	19	responsiveness	responsiveness	NOUN
ertr-433	217	20	.	.	PUNCT
ertr-433	218	1	the	the	DET
ertr-433	218	2	findings	finding	NOUN
ertr-433	218	3	on	on	ADP
ertr-433	218	4	service	service	NOUN
ertr-433	218	5	quality	quality	NOUN
ertr-433	218	6	may	may	AUX
ertr-433	218	7	assist	assist	VERB
ertr-433	218	8	spa	spa	NOUN
ertr-433	218	9	establishments	establishment	NOUN
ertr-433	218	10	in	in	ADP
ertr-433	218	11	better	well	ADJ
ertr-433	218	12	understanding	understand	VERB
ertr-433	218	13	customer	customer	NOUN
ertr-433	218	14	expectations	expectation	NOUN
ertr-433	218	15	and	and	CCONJ
ertr-433	218	16	staff	staff	NOUN
ertr-433	218	17	performance	performance	NOUN
ertr-433	218	18	.	.	PUNCT
ertr-433	219	1	for	for	ADP
ertr-433	219	2	the	the	DET
ertr-433	219	3	theoretical	theoretical	ADJ
ertr-433	219	4	contribution	contribution	NOUN
ertr-433	219	5	,	,	PUNCT
ertr-433	219	6	most	most	ADJ
ertr-433	219	7	previous	previous	ADJ
ertr-433	219	8	studies	study	NOUN
ertr-433	219	9	investigated	investigate	VERB
ertr-433	219	10	spa	spa	NOUN
ertr-433	219	11	issues	issue	NOUN
ertr-433	219	12	by	by	ADP
ertr-433	219	13	employing	employ	VERB
ertr-433	219	14	quantitative	quantitative	ADJ
ertr-433	219	15	approaches	approach	NOUN
ertr-433	219	16	(	(	PUNCT
ertr-433	219	17	with	with	ADP
ertr-433	219	18	statistics	statistic	NOUN
ertr-433	219	19	)	)	PUNCT
ertr-433	219	20	to	to	PART
ertr-433	219	21	explain	explain	VERB
ertr-433	219	22	the	the	DET
ertr-433	219	23	results	result	NOUN
ertr-433	219	24	(	(	PUNCT
ertr-433	219	25	e.g.	e.g.	ADV
ertr-433	219	26	,	,	PUNCT
ertr-433	219	27	relationships	relationship	NOUN
ertr-433	219	28	between	between	ADP
ertr-433	219	29	independent	independent	ADJ
ertr-433	219	30	and	and	CCONJ
ertr-433	219	31	dependent	dependent	ADJ
ertr-433	219	32	variables	variable	NOUN
ertr-433	219	33	)	)	PUNCT
ertr-433	219	34	.	.	PUNCT
ertr-433	220	1	however	however	ADV
ertr-433	220	2	,	,	PUNCT
ertr-433	220	3	there	there	PRON
ertr-433	220	4	has	have	AUX
ertr-433	220	5	been	be	AUX
ertr-433	220	6	limited	limit	VERB
ertr-433	220	7	investigation	investigation	NOUN
ertr-433	220	8	of	of	ADP
ertr-433	220	9	other	other	ADJ
ertr-433	220	10	aspects	aspect	NOUN
ertr-433	220	11	of	of	ADP
ertr-433	220	12	spa	spa	NOUN
ertr-433	220	13	studies	study	NOUN
ertr-433	220	14	by	by	ADP
ertr-433	220	15	examining	examine	VERB
ertr-433	220	16	customer	customer	NOUN
ertr-433	220	17	feedback	feedback	NOUN
ertr-433	220	18	or	or	CCONJ
ertr-433	220	19	reflections	reflection	NOUN
ertr-433	220	20	about	about	ADP
ertr-433	220	21	spa	spa	NOUN
ertr-433	220	22	services	service	NOUN
ertr-433	220	23	,	,	PUNCT
ertr-433	220	24	particularly	particularly	ADV
ertr-433	220	25	negative	negative	ADJ
ertr-433	220	26	issues	issue	NOUN
ertr-433	220	27	.	.	PUNCT
ertr-433	221	1	this	this	DET
ertr-433	221	2	study	study	NOUN
ertr-433	221	3	used	use	VERB
ertr-433	221	4	secondary	secondary	ADJ
ertr-433	221	5	data	datum	NOUN
ertr-433	221	6	from	from	ADP
ertr-433	221	7	a	a	DET
ertr-433	221	8	popular	popular	ADJ
ertr-433	221	9	travel	travel	NOUN
ertr-433	221	10	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-433	221	11	e	e	NOUN
ertr-433	221	12	-	-	NOUN
ertr-433	221	13	review	review	NOUN
ertr-433	221	14	of	of	ADP
ertr-433	221	15	tourism	tourism	NOUN
ertr-433	221	16	research	research	NOUN
ertr-433	221	17	(	(	PUNCT
ertr-433	221	18	ertr	ertr	NOUN
ertr-433	221	19	)	)	PUNCT
ertr-433	221	20	,	,	PUNCT
ertr-433	221	21	vol	vol	NOUN
ertr-433	221	22	.	.	PROPN
ertr-433	222	1	16	16	NUM
ertr-433	222	2	,	,	PUNCT
ertr-433	222	3	no	no	INTJ
ertr-433	222	4	.	.	NOUN
ertr-433	222	5	6	6	NUM
ertr-433	222	6	,	,	PUNCT
ertr-433	222	7	2019	2019	NUM
ertr-433	222	8	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	222	9	539	539	NUM
ertr-433	222	10	review	review	NOUN
ertr-433	222	11	website	website	NOUN
ertr-433	222	12	to	to	PART
ertr-433	222	13	analyze	analyze	VERB
ertr-433	222	14	and	and	CCONJ
ertr-433	222	15	determine	determine	VERB
ertr-433	222	16	the	the	DET
ertr-433	222	17	negative	negative	ADJ
ertr-433	222	18	issues	issue	NOUN
ertr-433	222	19	of	of	ADP
ertr-433	222	20	spa	spa	NOUN
ertr-433	222	21	services	service	NOUN
ertr-433	222	22	,	,	PUNCT
ertr-433	222	23	which	which	PRON
ertr-433	222	24	may	may	AUX
ertr-433	222	25	lead	lead	VERB
ertr-433	222	26	to	to	ADP
ertr-433	222	27	unfavorable	unfavorable	ADJ
ertr-433	222	28	experiences	experience	NOUN
ertr-433	222	29	for	for	ADP
ertr-433	222	30	customers	customer	NOUN
ertr-433	222	31	,	,	PUNCT
ertr-433	222	32	and	and	CCONJ
ertr-433	222	33	which	which	PRON
ertr-433	222	34	may	may	AUX
ertr-433	222	35	encourage	encourage	VERB
ertr-433	222	36	customers	customer	NOUN
ertr-433	222	37	to	to	PART
ertr-433	222	38	complain	complain	VERB
ertr-433	222	39	about	about	ADP
ertr-433	222	40	the	the	DET
ertr-433	222	41	web	web	NOUN
ertr-433	222	42	.	.	PUNCT
ertr-433	223	1	the	the	DET
ertr-433	223	2	study	study	NOUN
ertr-433	223	3	conceptualized	conceptualize	VERB
ertr-433	223	4	complaints	complaint	NOUN
ertr-433	223	5	posted	post	VERB
ertr-433	223	6	on	on	ADP
ertr-433	223	7	the	the	DET
ertr-433	223	8	travel	travel	NOUN
ertr-433	223	9	review	review	NOUN
ertr-433	223	10	website	website	NOUN
ertr-433	223	11	into	into	ADP
ertr-433	223	12	three	three	NUM
ertr-433	223	13	constructs	construct	NOUN
ertr-433	223	14	,	,	PUNCT
ertr-433	223	15	as	as	SCONJ
ertr-433	223	16	mentioned	mention	VERB
ertr-433	223	17	earlier	early	ADV
ertr-433	223	18	.	.	PUNCT
ertr-433	224	1	this	this	PRON
ertr-433	224	2	helps	help	VERB
ertr-433	224	3	to	to	PART
ertr-433	224	4	provide	provide	VERB
ertr-433	224	5	a	a	DET
ertr-433	224	6	deeper	deep	ADJ
ertr-433	224	7	understanding	understanding	NOUN
ertr-433	224	8	of	of	ADP
ertr-433	224	9	the	the	DET
ertr-433	224	10	major	major	ADJ
ertr-433	224	11	constructs	construct	NOUN
ertr-433	224	12	of	of	ADP
ertr-433	224	13	customers	customer	NOUN
ertr-433	224	14	'	'	PART
ertr-433	224	15	e	e	NOUN
ertr-433	224	16	-	-	NOUN
ertr-433	224	17	complaints	complaint	NOUN
ertr-433	224	18	regarding	regard	VERB
ertr-433	224	19	spa	spa	NOUN
ertr-433	224	20	services	service	NOUN
ertr-433	224	21	in	in	ADP
ertr-433	224	22	thailand	thailand	PROPN
ertr-433	224	23	.	.	PUNCT
ertr-433	225	1	also	also	ADV
ertr-433	225	2	,	,	PUNCT
ertr-433	225	3	this	this	DET
ertr-433	225	4	study	study	NOUN
ertr-433	225	5	also	also	ADV
ertr-433	225	6	examined	examine	VERB
ertr-433	225	7	service	service	NOUN
ertr-433	225	8	quality	quality	NOUN
ertr-433	225	9	in	in	ADP
ertr-433	225	10	relation	relation	NOUN
ertr-433	225	11	to	to	ADP
ertr-433	225	12	the	the	DET
ertr-433	225	13	complaint	complaint	NOUN
ertr-433	225	14	issues	issue	NOUN
ertr-433	225	15	.	.	PUNCT
ertr-433	226	1	most	most	ADJ
ertr-433	226	2	past	past	ADJ
ertr-433	226	3	studies	study	NOUN
ertr-433	226	4	analyzed	analyze	VERB
ertr-433	226	5	customers	customer	NOUN
ertr-433	226	6	'	'	PART
ertr-433	226	7	e	e	NOUN
ertr-433	226	8	-	-	NOUN
ertr-433	226	9	complaints	complaint	NOUN
ertr-433	226	10	in	in	ADP
ertr-433	226	11	the	the	DET
ertr-433	226	12	hospitality	hospitality	NOUN
ertr-433	226	13	industry	industry	NOUN
ertr-433	226	14	but	but	CCONJ
ertr-433	226	15	did	do	AUX
ertr-433	226	16	not	not	PART
ertr-433	226	17	analyze	analyze	VERB
ertr-433	226	18	them	they	PRON
ertr-433	226	19	in	in	ADP
ertr-433	226	20	relation	relation	NOUN
ertr-433	226	21	to	to	PART
ertr-433	226	22	service	service	NOUN
ertr-433	226	23	quality	quality	NOUN
ertr-433	226	24	(	(	PUNCT
ertr-433	226	25	suggesting	suggest	VERB
ertr-433	226	26	the	the	DET
ertr-433	226	27	lack	lack	NOUN
ertr-433	226	28	of	of	ADP
ertr-433	226	29	opportunity	opportunity	NOUN
ertr-433	226	30	to	to	PART
ertr-433	226	31	understand	understand	VERB
ertr-433	226	32	service	service	NOUN
ertr-433	226	33	performance	performance	NOUN
ertr-433	226	34	)	)	PUNCT
ertr-433	226	35	.	.	PUNCT
ertr-433	227	1	this	this	DET
ertr-433	227	2	study	study	NOUN
ertr-433	227	3	found	find	VERB
ertr-433	227	4	that	that	SCONJ
ertr-433	227	5	most	most	ADJ
ertr-433	227	6	customer	customer	NOUN
ertr-433	227	7	complaints	complaint	NOUN
ertr-433	227	8	about	about	ADP
ertr-433	227	9	spa	spa	NOUN
ertr-433	227	10	services	service	NOUN
ertr-433	227	11	in	in	ADP
ertr-433	227	12	thailand	thailand	PROPN
ertr-433	227	13	were	be	AUX
ertr-433	227	14	related	relate	VERB
ertr-433	227	15	to	to	ADP
ertr-433	227	16	reliability	reliability	NOUN
ertr-433	227	17	,	,	PUNCT
ertr-433	227	18	followed	follow	VERB
ertr-433	227	19	by	by	ADP
ertr-433	227	20	assurance	assurance	NOUN
ertr-433	227	21	,	,	PUNCT
ertr-433	227	22	responsiveness	responsiveness	NOUN
ertr-433	227	23	,	,	PUNCT
ertr-433	227	24	empathy	empathy	NOUN
ertr-433	227	25	,	,	PUNCT
ertr-433	227	26	and	and	CCONJ
ertr-433	227	27	tangibility	tangibility	NOUN
ertr-433	227	28	,	,	PUNCT
ertr-433	227	29	respectively	respectively	ADV
ertr-433	227	30	.	.	PUNCT
ertr-433	228	1	these	these	DET
ertr-433	228	2	findings	finding	NOUN
ertr-433	228	3	help	help	VERB
ertr-433	228	4	to	to	PART
ertr-433	228	5	further	far	ADV
ertr-433	228	6	understand	understand	VERB
ertr-433	228	7	the	the	DET
ertr-433	228	8	importance	importance	NOUN
ertr-433	228	9	of	of	ADP
ertr-433	228	10	reliability	reliability	NOUN
ertr-433	228	11	(	(	PUNCT
ertr-433	228	12	as	as	ADP
ertr-433	228	13	the	the	DET
ertr-433	228	14	most	most	ADV
ertr-433	228	15	frequently	frequently	ADV
ertr-433	228	16	mentioned	mention	VERB
ertr-433	228	17	negative	negative	ADJ
ertr-433	228	18	issue	issue	NOUN
ertr-433	228	19	)	)	PUNCT
ertr-433	228	20	and	and	CCONJ
ertr-433	228	21	other	other	ADJ
ertr-433	228	22	service	service	NOUN
ertr-433	228	23	quality	quality	NOUN
ertr-433	228	24	dimensions	dimension	NOUN
ertr-433	228	25	by	by	ADP
ertr-433	228	26	revealing	reveal	VERB
ertr-433	228	27	that	that	DET
ertr-433	228	28	poor	poor	ADJ
ertr-433	228	29	service	service	NOUN
ertr-433	228	30	quality	quality	NOUN
ertr-433	228	31	may	may	AUX
ertr-433	228	32	lead	lead	VERB
ertr-433	228	33	to	to	ADP
ertr-433	228	34	customer	customer	NOUN
ertr-433	228	35	dissatisfaction	dissatisfaction	NOUN
ertr-433	228	36	and	and	CCONJ
ertr-433	228	37	customer	customer	NOUN
ertr-433	228	38	complaints	complaint	NOUN
ertr-433	228	39	.	.	PUNCT
ertr-433	229	1	importantly	importantly	ADV
ertr-433	229	2	,	,	PUNCT
ertr-433	229	3	the	the	DET
ertr-433	229	4	current	current	ADJ
ertr-433	229	5	findings	finding	NOUN
ertr-433	229	6	(	(	PUNCT
ertr-433	229	7	acquired	acquire	VERB
ertr-433	229	8	by	by	ADP
ertr-433	229	9	employing	employ	VERB
ertr-433	229	10	a	a	DET
ertr-433	229	11	contentbased	contentbase	VERB
ertr-433	229	12	approach	approach	NOUN
ertr-433	229	13	)	)	PUNCT
ertr-433	229	14	help	help	VERB
ertr-433	229	15	to	to	PART
ertr-433	229	16	further	far	ADV
ertr-433	229	17	understand	understand	VERB
ertr-433	229	18	the	the	DET
ertr-433	229	19	quantitative	quantitative	ADJ
ertr-433	229	20	findings	finding	NOUN
ertr-433	229	21	of	of	ADP
ertr-433	229	22	past	past	ADJ
ertr-433	229	23	studies	study	NOUN
ertr-433	229	24	on	on	ADP
ertr-433	229	25	spa	spa	NOUN
ertr-433	229	26	service	service	NOUN
ertr-433	229	27	quality	quality	NOUN
ertr-433	229	28	(	(	PUNCT
ertr-433	229	29	e.g.	e.g.	ADJ
ertr-433	229	30	,	,	PUNCT
ertr-433	229	31	chieochankitkan	chieochankitkan	PROPN
ertr-433	229	32	&	&	CCONJ
ertr-433	229	33	sukpatch	sukpatch	PROPN
ertr-433	229	34	,	,	PUNCT
ertr-433	229	35	2014	2014	NUM
ertr-433	229	36	;	;	PUNCT
ertr-433	229	37	lo	lo	PROPN
ertr-433	229	38	et	et	PROPN
ertr-433	229	39	al	al	PROPN
ertr-433	229	40	.	.	PROPN
ertr-433	229	41	,	,	PUNCT
ertr-433	229	42	2015	2015	NUM
ertr-433	229	43	)	)	PUNCT
ertr-433	229	44	,	,	PUNCT
ertr-433	229	45	indicating	indicate	VERB
ertr-433	229	46	that	that	SCONJ
ertr-433	229	47	reliability	reliability	NOUN
ertr-433	229	48	is	be	AUX
ertr-433	229	49	regarded	regard	VERB
ertr-433	229	50	as	as	ADP
ertr-433	229	51	one	one	NUM
ertr-433	229	52	of	of	ADP
ertr-433	229	53	the	the	DET
ertr-433	229	54	most	most	ADV
ertr-433	229	55	important	important	ADJ
ertr-433	229	56	factors	factor	NOUN
ertr-433	229	57	influencing	influence	VERB
ertr-433	229	58	spa	spa	NOUN
ertr-433	229	59	customer	customer	NOUN
ertr-433	229	60	satisfaction	satisfaction	NOUN
ertr-433	229	61	.	.	PUNCT
ertr-433	230	1	the	the	DET
ertr-433	230	2	current	current	ADJ
ertr-433	230	3	finding	finding	NOUN
ertr-433	230	4	(	(	PUNCT
ertr-433	230	5	see	see	VERB
ertr-433	230	6	table	table	NOUN
ertr-433	230	7	5	5	NUM
ertr-433	230	8	)	)	PUNCT
ertr-433	230	9	may	may	AUX
ertr-433	230	10	help	help	VERB
ertr-433	230	11	to	to	PART
ertr-433	230	12	provide	provide	VERB
ertr-433	230	13	a	a	DET
ertr-433	230	14	deeper	deep	ADJ
ertr-433	230	15	understanding	understanding	NOUN
ertr-433	230	16	of	of	ADP
ertr-433	230	17	the	the	DET
ertr-433	230	18	importance	importance	NOUN
ertr-433	230	19	of	of	ADP
ertr-433	230	20	the	the	DET
ertr-433	230	21	reliability	reliability	NOUN
ertr-433	230	22	dimension	dimension	NOUN
ertr-433	230	23	on	on	ADP
ertr-433	230	24	customer	customer	NOUN
ertr-433	230	25	satisfaction	satisfaction	NOUN
ertr-433	230	26	.	.	PUNCT
ertr-433	231	1	for	for	ADP
ertr-433	231	2	example	example	NOUN
ertr-433	231	3	,	,	PUNCT
ertr-433	231	4	having	having	AUX
ertr-433	231	5	experienced	experience	VERB
ertr-433	231	6	spa	spa	NOUN
ertr-433	231	7	therapists	therapist	NOUN
ertr-433	231	8	with	with	ADP
ertr-433	231	9	excellent	excellent	ADJ
ertr-433	231	10	skills	skill	NOUN
ertr-433	231	11	is	be	AUX
ertr-433	231	12	one	one	NUM
ertr-433	231	13	of	of	ADP
ertr-433	231	14	the	the	DET
ertr-433	231	15	most	most	ADV
ertr-433	231	16	important	important	ADJ
ertr-433	231	17	factors	factor	NOUN
ertr-433	231	18	that	that	PRON
ertr-433	231	19	enhance	enhance	VERB
ertr-433	231	20	customer	customer	NOUN
ertr-433	231	21	satisfaction	satisfaction	NOUN
ertr-433	231	22	.	.	PUNCT
ertr-433	232	1	in	in	ADP
ertr-433	232	2	sum	sum	NOUN
ertr-433	232	3	,	,	PUNCT
ertr-433	232	4	the	the	DET
ertr-433	232	5	overall	overall	ADJ
ertr-433	232	6	findings	finding	NOUN
ertr-433	232	7	contribute	contribute	VERB
ertr-433	232	8	to	to	ADP
ertr-433	232	9	existing	exist	VERB
ertr-433	232	10	spa	spa	NOUN
ertr-433	232	11	literature	literature	NOUN
ertr-433	232	12	by	by	ADP
ertr-433	232	13	providing	provide	VERB
ertr-433	232	14	new	new	ADJ
ertr-433	232	15	insight	insight	NOUN
ertr-433	232	16	into	into	ADP
ertr-433	232	17	spa	spa	NOUN
ertr-433	232	18	complaints	complaint	NOUN
ertr-433	232	19	and	and	CCONJ
ertr-433	232	20	their	their	PRON
ertr-433	232	21	constructs	construct	NOUN
ertr-433	232	22	,	,	PUNCT
ertr-433	232	23	as	as	ADV
ertr-433	232	24	well	well	ADV
ertr-433	232	25	as	as	ADP
ertr-433	232	26	providing	provide	VERB
ertr-433	232	27	a	a	DET
ertr-433	232	28	better	well	ADJ
ertr-433	232	29	understanding	understanding	NOUN
ertr-433	232	30	of	of	ADP
ertr-433	232	31	the	the	DET
ertr-433	232	32	close	close	ADJ
ertr-433	232	33	relationship	relationship	NOUN
ertr-433	232	34	between	between	ADP
ertr-433	232	35	poor	poor	ADJ
ertr-433	232	36	service	service	NOUN
ertr-433	232	37	quality	quality	NOUN
ertr-433	232	38	and	and	CCONJ
ertr-433	232	39	customer	customer	NOUN
ertr-433	232	40	dissatisfaction	dissatisfaction	NOUN
ertr-433	232	41	through	through	ADP
ertr-433	232	42	the	the	DET
ertr-433	232	43	analysis	analysis	NOUN
ertr-433	232	44	of	of	ADP
ertr-433	232	45	online	online	ADJ
ertr-433	232	46	customer	customer	NOUN
ertr-433	232	47	complaints	complaint	NOUN
ertr-433	232	48	.	.	PUNCT
ertr-433	233	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	234	1	e	e	X
ertr-433	234	2	-	-	NOUN
ertr-433	234	3	review	review	NOUN
ertr-433	234	4	of	of	ADP
ertr-433	234	5	tourism	tourism	NOUN
ertr-433	234	6	research	research	NOUN
ertr-433	234	7	(	(	PUNCT
ertr-433	234	8	ertr	ertr	NOUN
ertr-433	234	9	)	)	PUNCT
ertr-433	234	10	,	,	PUNCT
ertr-433	234	11	vol	vol	NOUN
ertr-433	234	12	.	.	PROPN
ertr-433	234	13	16	16	NUM
ertr-433	234	14	,	,	PUNCT
ertr-433	235	1	no	no	INTJ
ertr-433	235	2	.	.	NOUN
ertr-433	235	3	6	6	NUM
ertr-433	235	4	,	,	PUNCT
ertr-433	235	5	2019	2019	NUM
ertr-433	235	6	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	235	7	540	540	NUM
ertr-433	235	8	regarding	regard	VERB
ertr-433	235	9	the	the	DET
ertr-433	235	10	practical	practical	ADJ
ertr-433	235	11	contributions	contribution	NOUN
ertr-433	235	12	,	,	PUNCT
ertr-433	235	13	the	the	DET
ertr-433	235	14	findings	finding	NOUN
ertr-433	235	15	have	have	VERB
ertr-433	235	16	important	important	ADJ
ertr-433	235	17	implications	implication	NOUN
ertr-433	235	18	for	for	ADP
ertr-433	235	19	spa	spa	NOUN
ertr-433	235	20	businesses	business	NOUN
ertr-433	235	21	in	in	ADP
ertr-433	235	22	improving	improve	VERB
ertr-433	235	23	their	their	PRON
ertr-433	235	24	services	service	NOUN
ertr-433	235	25	and	and	CCONJ
ertr-433	235	26	staff	staff	NOUN
ertr-433	235	27	performance	performance	NOUN
ertr-433	235	28	.	.	PUNCT
ertr-433	236	1	since	since	SCONJ
ertr-433	236	2	the	the	DET
ertr-433	236	3	main	main	ADJ
ertr-433	236	4	findings	finding	NOUN
ertr-433	236	5	of	of	ADP
ertr-433	236	6	complaint	complaint	NOUN
ertr-433	236	7	constructs	construct	NOUN
ertr-433	236	8	are	be	AUX
ertr-433	236	9	related	relate	VERB
ertr-433	236	10	to	to	ADP
ertr-433	236	11	people	people	NOUN
ertr-433	236	12	and	and	CCONJ
ertr-433	236	13	their	their	PRON
ertr-433	236	14	services	service	NOUN
ertr-433	236	15	,	,	PUNCT
ertr-433	236	16	this	this	DET
ertr-433	236	17	study	study	NOUN
ertr-433	236	18	will	will	AUX
ertr-433	236	19	offer	offer	VERB
ertr-433	236	20	recommendations	recommendation	NOUN
ertr-433	236	21	based	base	VERB
ertr-433	236	22	on	on	ADP
ertr-433	236	23	spa	spa	NOUN
ertr-433	236	24	service	service	NOUN
ertr-433	236	25	quality	quality	NOUN
ertr-433	236	26	for	for	ADP
ertr-433	236	27	each	each	DET
ertr-433	236	28	dimension	dimension	NOUN
ertr-433	236	29	.	.	PUNCT
ertr-433	237	1	most	most	ADJ
ertr-433	237	2	complaints	complaint	NOUN
ertr-433	237	3	pertained	pertain	VERB
ertr-433	237	4	to	to	ADP
ertr-433	237	5	the	the	DET
ertr-433	237	6	reliability	reliability	NOUN
ertr-433	237	7	dimension	dimension	NOUN
ertr-433	237	8	,	,	PUNCT
ertr-433	237	9	reflecting	reflect	VERB
ertr-433	237	10	the	the	DET
ertr-433	237	11	poor	poor	ADJ
ertr-433	237	12	skills	skill	NOUN
ertr-433	237	13	or	or	CCONJ
ertr-433	237	14	unprofessionalism	unprofessionalism	NOUN
ertr-433	237	15	of	of	ADP
ertr-433	237	16	spa	spa	NOUN
ertr-433	237	17	therapists	therapist	NOUN
ertr-433	237	18	.	.	PUNCT
ertr-433	238	1	this	this	DET
ertr-433	238	2	finding	finding	NOUN
ertr-433	238	3	suggests	suggest	VERB
ertr-433	238	4	that	that	SCONJ
ertr-433	238	5	spa	spa	NOUN
ertr-433	238	6	customers	customer	NOUN
ertr-433	238	7	prioritize	prioritize	VERB
ertr-433	238	8	or	or	CCONJ
ertr-433	238	9	place	place	VERB
ertr-433	238	10	great	great	ADJ
ertr-433	238	11	importance	importance	NOUN
ertr-433	238	12	on	on	ADP
ertr-433	238	13	the	the	DET
ertr-433	238	14	skills	skill	NOUN
ertr-433	238	15	and	and	CCONJ
ertr-433	238	16	professional	professional	ADJ
ertr-433	238	17	services	service	NOUN
ertr-433	238	18	of	of	ADP
ertr-433	238	19	spa	spa	NOUN
ertr-433	238	20	therapists	therapist	NOUN
ertr-433	238	21	rather	rather	ADV
ertr-433	238	22	than	than	ADP
ertr-433	238	23	other	other	ADJ
ertr-433	238	24	issues	issue	NOUN
ertr-433	238	25	.	.	PUNCT
ertr-433	239	1	previous	previous	ADJ
ertr-433	239	2	studies	study	NOUN
ertr-433	239	3	indicated	indicate	VERB
ertr-433	239	4	that	that	SCONJ
ertr-433	239	5	spa	spa	NOUN
ertr-433	239	6	customers	customer	NOUN
ertr-433	239	7	consider	consider	VERB
ertr-433	239	8	the	the	DET
ertr-433	239	9	ability	ability	NOUN
ertr-433	239	10	and	and	CCONJ
ertr-433	239	11	skills	skill	NOUN
ertr-433	239	12	of	of	ADP
ertr-433	239	13	spa	spa	NOUN
ertr-433	239	14	therapists	therapist	NOUN
ertr-433	239	15	as	as	ADP
ertr-433	239	16	the	the	DET
ertr-433	239	17	most	most	ADV
ertr-433	239	18	important	important	ADJ
ertr-433	239	19	factor	factor	NOUN
ertr-433	239	20	when	when	SCONJ
ertr-433	239	21	using	use	VERB
ertr-433	239	22	spa	spa	NOUN
ertr-433	239	23	services	service	NOUN
ertr-433	239	24	(	(	PUNCT
ertr-433	239	25	lo	lo	PROPN
ertr-433	239	26	et	et	PROPN
ertr-433	239	27	al	al	PROPN
ertr-433	239	28	.	.	PROPN
ertr-433	239	29	,	,	PUNCT
ertr-433	239	30	2015	2015	NUM
ertr-433	239	31	)	)	PUNCT
ertr-433	239	32	.	.	PUNCT
ertr-433	240	1	spa	spa	NOUN
ertr-433	240	2	establishments	establishment	NOUN
ertr-433	240	3	need	need	VERB
ertr-433	240	4	to	to	PART
ertr-433	240	5	recruit	recruit	VERB
ertr-433	240	6	highly	highly	ADV
ertr-433	240	7	skilled	skilled	ADJ
ertr-433	240	8	therapists	therapist	NOUN
ertr-433	240	9	to	to	PART
ertr-433	240	10	provide	provide	VERB
ertr-433	240	11	customers	customer	NOUN
ertr-433	240	12	with	with	ADP
ertr-433	240	13	good	good	ADJ
ertr-433	240	14	spa	spa	NOUN
ertr-433	240	15	experiences	experience	NOUN
ertr-433	240	16	.	.	PUNCT
ertr-433	241	1	a	a	DET
ertr-433	241	2	regular	regular	ADJ
ertr-433	241	3	training	training	NOUN
ertr-433	241	4	program	program	NOUN
ertr-433	241	5	for	for	ADP
ertr-433	241	6	less	less	ADV
ertr-433	241	7	skilled	skilled	ADJ
ertr-433	241	8	or	or	CCONJ
ertr-433	241	9	new	new	ADJ
ertr-433	241	10	therapists	therapist	NOUN
ertr-433	241	11	is	be	AUX
ertr-433	241	12	also	also	ADV
ertr-433	241	13	essential	essential	ADJ
ertr-433	241	14	to	to	PART
ertr-433	241	15	enhance	enhance	VERB
ertr-433	241	16	the	the	DET
ertr-433	241	17	reliability	reliability	NOUN
ertr-433	241	18	dimension	dimension	NOUN
ertr-433	241	19	.	.	PUNCT
ertr-433	242	1	concerning	concern	VERB
ertr-433	242	2	the	the	DET
ertr-433	242	3	assurance	assurance	NOUN
ertr-433	242	4	dimension	dimension	NOUN
ertr-433	242	5	,	,	PUNCT
ertr-433	242	6	many	many	ADJ
ertr-433	242	7	customers	customer	NOUN
ertr-433	242	8	complained	complain	VERB
ertr-433	242	9	about	about	ADP
ertr-433	242	10	product	product	NOUN
ertr-433	242	11	knowledge	knowledge	NOUN
ertr-433	242	12	and	and	CCONJ
ertr-433	242	13	the	the	DET
ertr-433	242	14	weak	weak	ADJ
ertr-433	242	15	english	english	ADJ
ertr-433	242	16	language	language	NOUN
ertr-433	242	17	skills	skill	NOUN
ertr-433	242	18	of	of	ADP
ertr-433	242	19	front	front	ADJ
ertr-433	242	20	desk	desk	NOUN
ertr-433	242	21	staff	staff	NOUN
ertr-433	242	22	as	as	ADV
ertr-433	242	23	well	well	ADV
ertr-433	242	24	as	as	ADP
ertr-433	242	25	spa	spa	NOUN
ertr-433	242	26	therapists	therapist	NOUN
ertr-433	242	27	.	.	PUNCT
ertr-433	243	1	most	most	ADJ
ertr-433	243	2	spa	spa	NOUN
ertr-433	243	3	customers	customer	NOUN
ertr-433	243	4	in	in	ADP
ertr-433	243	5	thailand	thailand	PROPN
ertr-433	243	6	’s	’s	PART
ertr-433	243	7	major	major	ADJ
ertr-433	243	8	tourism	tourism	NOUN
ertr-433	243	9	cities	city	NOUN
ertr-433	243	10	are	be	AUX
ertr-433	243	11	foreign	foreign	ADJ
ertr-433	243	12	tourists	tourist	NOUN
ertr-433	243	13	,	,	PUNCT
ertr-433	243	14	and	and	CCONJ
ertr-433	243	15	front	front	ADJ
ertr-433	243	16	desk	desk	NOUN
ertr-433	243	17	staff	staff	NOUN
ertr-433	243	18	and	and	CCONJ
ertr-433	243	19	spa	spa	NOUN
ertr-433	243	20	therapists	therapist	NOUN
ertr-433	243	21	are	be	AUX
ertr-433	243	22	in	in	ADP
ertr-433	243	23	direct	direct	ADJ
ertr-433	243	24	contact	contact	NOUN
ertr-433	243	25	with	with	ADP
ertr-433	243	26	them	they	PRON
ertr-433	243	27	.	.	PUNCT
ertr-433	244	1	spa	spa	NOUN
ertr-433	244	2	establishments	establishment	NOUN
ertr-433	244	3	need	need	VERB
ertr-433	244	4	to	to	PART
ertr-433	244	5	recruit	recruit	VERB
ertr-433	244	6	spa	spa	NOUN
ertr-433	244	7	staff	staff	NOUN
ertr-433	244	8	(	(	PUNCT
ertr-433	244	9	both	both	DET
ertr-433	244	10	front	front	ADJ
ertr-433	244	11	desk	desk	NOUN
ertr-433	244	12	and	and	CCONJ
ertr-433	244	13	therapists	therapist	NOUN
ertr-433	244	14	)	)	PUNCT
ertr-433	244	15	with	with	ADP
ertr-433	244	16	proper	proper	ADJ
ertr-433	244	17	qualifications	qualification	NOUN
ertr-433	244	18	and	and	CCONJ
ertr-433	244	19	a	a	DET
ertr-433	244	20	good	good	ADJ
ertr-433	244	21	knowledge	knowledge	NOUN
ertr-433	244	22	of	of	ADP
ertr-433	244	23	english	english	PROPN
ertr-433	244	24	in	in	ADP
ertr-433	244	25	order	order	NOUN
ertr-433	244	26	to	to	PART
ertr-433	244	27	communicate	communicate	VERB
ertr-433	244	28	with	with	ADP
ertr-433	244	29	foreign	foreign	ADJ
ertr-433	244	30	customers	customer	NOUN
ertr-433	244	31	.	.	PUNCT
ertr-433	245	1	also	also	ADV
ertr-433	245	2	,	,	PUNCT
ertr-433	245	3	in	in	ADP
ertr-433	245	4	-	-	PUNCT
ertr-433	245	5	house	house	NOUN
ertr-433	245	6	training	training	NOUN
ertr-433	245	7	for	for	ADP
ertr-433	245	8	spa	spa	NOUN
ertr-433	245	9	employees	employee	NOUN
ertr-433	245	10	for	for	ADP
ertr-433	245	11	english	english	ADJ
ertr-433	245	12	language	language	NOUN
ertr-433	245	13	and	and	CCONJ
ertr-433	245	14	communication	communication	NOUN
ertr-433	245	15	skills	skill	NOUN
ertr-433	245	16	,	,	PUNCT
ertr-433	245	17	spa	spa	NOUN
ertr-433	245	18	education	education	NOUN
ertr-433	245	19	,	,	PUNCT
ertr-433	245	20	and	and	CCONJ
ertr-433	245	21	treatment	treatment	NOUN
ertr-433	245	22	consultation	consultation	NOUN
ertr-433	245	23	may	may	AUX
ertr-433	245	24	be	be	AUX
ertr-433	245	25	undertaken	undertake	VERB
ertr-433	245	26	.	.	PUNCT
ertr-433	246	1	well	well	ADV
ertr-433	246	2	-	-	PUNCT
ertr-433	246	3	trained	train	VERB
ertr-433	246	4	personnel	personnel	NOUN
ertr-433	246	5	may	may	AUX
ertr-433	246	6	help	help	VERB
ertr-433	246	7	to	to	PART
ertr-433	246	8	inspire	inspire	VERB
ertr-433	246	9	trust	trust	NOUN
ertr-433	246	10	and	and	CCONJ
ertr-433	246	11	confidence	confidence	NOUN
ertr-433	246	12	.	.	PUNCT
ertr-433	247	1	another	another	DET
ertr-433	247	2	complaint	complaint	NOUN
ertr-433	247	3	under	under	ADP
ertr-433	247	4	this	this	DET
ertr-433	247	5	dimension	dimension	NOUN
ertr-433	247	6	was	be	AUX
ertr-433	247	7	about	about	ADP
ertr-433	247	8	facility	facility	NOUN
ertr-433	247	9	cleanliness	cleanliness	NOUN
ertr-433	247	10	(	(	PUNCT
ertr-433	247	11	e.g.	e.g.	ADV
ertr-433	247	12	,	,	PUNCT
ertr-433	247	13	toilets	toilet	NOUN
ertr-433	247	14	,	,	PUNCT
ertr-433	247	15	shower	shower	NOUN
ertr-433	247	16	facilities	facility	NOUN
ertr-433	247	17	,	,	PUNCT
ertr-433	247	18	towels	towel	NOUN
ertr-433	247	19	/	/	SYM
ertr-433	247	20	sheets	sheet	NOUN
ertr-433	247	21	)	)	PUNCT
ertr-433	247	22	.	.	PUNCT
ertr-433	248	1	a	a	DET
ertr-433	248	2	standard	standard	ADJ
ertr-433	248	3	operating	operate	VERB
ertr-433	248	4	procedure	procedure	NOUN
ertr-433	248	5	(	(	PUNCT
ertr-433	248	6	sop	sop	PROPN
ertr-433	248	7	)	)	PUNCT
ertr-433	248	8	can	can	AUX
ertr-433	248	9	help	help	VERB
ertr-433	248	10	to	to	PART
ertr-433	248	11	solve	solve	VERB
ertr-433	248	12	the	the	DET
ertr-433	248	13	cleanliness	cleanliness	NOUN
ertr-433	248	14	problems	problem	NOUN
ertr-433	248	15	by	by	ADP
ertr-433	248	16	indicating	indicate	VERB
ertr-433	248	17	what	what	PRON
ertr-433	248	18	procedures	procedure	NOUN
ertr-433	248	19	should	should	AUX
ertr-433	248	20	be	be	AUX
ertr-433	248	21	followed	follow	VERB
ertr-433	248	22	for	for	ADP
ertr-433	248	23	cleaning	clean	VERB
ertr-433	248	24	tasks	task	NOUN
ertr-433	248	25	(	(	PUNCT
ertr-433	248	26	wisnom	wisnom	NOUN
ertr-433	248	27	&	&	CCONJ
ertr-433	248	28	capozio	capozio	PROPN
ertr-433	248	29	,	,	PUNCT
ertr-433	248	30	2012	2012	NUM
ertr-433	248	31	)	)	PUNCT
ertr-433	248	32	.	.	PUNCT
ertr-433	249	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	250	1	e	e	X
ertr-433	250	2	-	-	NOUN
ertr-433	250	3	review	review	NOUN
ertr-433	250	4	of	of	ADP
ertr-433	250	5	tourism	tourism	NOUN
ertr-433	250	6	research	research	NOUN
ertr-433	250	7	(	(	PUNCT
ertr-433	250	8	ertr	ertr	NOUN
ertr-433	250	9	)	)	PUNCT
ertr-433	250	10	,	,	PUNCT
ertr-433	250	11	vol	vol	NOUN
ertr-433	250	12	.	.	PROPN
ertr-433	250	13	16	16	NUM
ertr-433	250	14	,	,	PUNCT
ertr-433	250	15	no	no	INTJ
ertr-433	250	16	.	.	NOUN
ertr-433	250	17	6	6	NUM
ertr-433	250	18	,	,	PUNCT
ertr-433	250	19	2019	2019	NUM
ertr-433	250	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	250	21	541	541	NUM
ertr-433	250	22	in	in	ADP
ertr-433	250	23	regard	regard	NOUN
ertr-433	250	24	to	to	ADP
ertr-433	250	25	the	the	DET
ertr-433	250	26	responsiveness	responsiveness	NOUN
ertr-433	250	27	dimension	dimension	NOUN
ertr-433	250	28	,	,	PUNCT
ertr-433	250	29	unhelpful	unhelpful	ADJ
ertr-433	250	30	staff	staff	NOUN
ertr-433	250	31	and	and	CCONJ
ertr-433	250	32	poor	poor	ADJ
ertr-433	250	33	customer	customer	NOUN
ertr-433	250	34	services	service	NOUN
ertr-433	250	35	were	be	AUX
ertr-433	250	36	the	the	DET
ertr-433	250	37	focus	focus	NOUN
ertr-433	250	38	of	of	ADP
ertr-433	250	39	complaints	complaint	NOUN
ertr-433	250	40	.	.	PUNCT
ertr-433	251	1	as	as	SCONJ
ertr-433	251	2	stated	state	VERB
ertr-433	251	3	,	,	PUNCT
ertr-433	251	4	a	a	DET
ertr-433	251	5	spa	spa	NOUN
ertr-433	251	6	establishment	establishment	NOUN
ertr-433	251	7	is	be	AUX
ertr-433	251	8	a	a	DET
ertr-433	251	9	service	service	NOUN
ertr-433	251	10	-	-	PUNCT
ertr-433	251	11	oriented	orient	VERB
ertr-433	251	12	business	business	NOUN
ertr-433	251	13	and	and	CCONJ
ertr-433	251	14	requires	require	VERB
ertr-433	251	15	high	high	ADJ
ertr-433	251	16	levels	level	NOUN
ertr-433	251	17	of	of	ADP
ertr-433	251	18	service	service	NOUN
ertr-433	251	19	interaction	interaction	NOUN
ertr-433	251	20	between	between	ADP
ertr-433	251	21	employees	employee	NOUN
ertr-433	251	22	and	and	CCONJ
ertr-433	251	23	customers	customer	NOUN
ertr-433	251	24	.	.	PUNCT
ertr-433	252	1	spa	spa	NOUN
ertr-433	252	2	treatments	treatment	NOUN
ertr-433	252	3	are	be	AUX
ertr-433	252	4	generally	generally	ADV
ertr-433	252	5	high	high	ADJ
ertr-433	252	6	priced	price	VERB
ertr-433	252	7	products	product	NOUN
ertr-433	252	8	,	,	PUNCT
ertr-433	252	9	and	and	CCONJ
ertr-433	252	10	customers	customer	NOUN
ertr-433	252	11	expect	expect	VERB
ertr-433	252	12	to	to	PART
ertr-433	252	13	receive	receive	VERB
ertr-433	252	14	high	high	ADJ
ertr-433	252	15	levels	level	NOUN
ertr-433	252	16	of	of	ADP
ertr-433	252	17	service	service	NOUN
ertr-433	252	18	quality	quality	NOUN
ertr-433	252	19	and	and	CCONJ
ertr-433	252	20	excellent	excellent	ADJ
ertr-433	252	21	spa	spa	NOUN
ertr-433	252	22	experience	experience	NOUN
ertr-433	252	23	.	.	PUNCT
ertr-433	253	1	front	front	ADJ
ertr-433	253	2	desk	desk	NOUN
ertr-433	253	3	staff	staff	NOUN
ertr-433	253	4	should	should	AUX
ertr-433	253	5	be	be	AUX
ertr-433	253	6	well	well	ADV
ertr-433	253	7	-	-	PUNCT
ertr-433	253	8	trained	train	VERB
ertr-433	253	9	to	to	PART
ertr-433	253	10	provide	provide	VERB
ertr-433	253	11	the	the	DET
ertr-433	253	12	right	right	ADJ
ertr-433	253	13	and	and	CCONJ
ertr-433	253	14	prompt	prompt	ADJ
ertr-433	253	15	services	service	NOUN
ertr-433	253	16	(	(	PUNCT
ertr-433	253	17	snoj	snoj	NOUN
ertr-433	253	18	&	&	CCONJ
ertr-433	253	19	mumel	mumel	NOUN
ertr-433	253	20	,	,	PUNCT
ertr-433	253	21	2002	2002	NUM
ertr-433	253	22	)	)	PUNCT
ertr-433	253	23	.	.	PUNCT
ertr-433	254	1	according	accord	VERB
ertr-433	254	2	to	to	ADP
ertr-433	254	3	lo	lo	PROPN
ertr-433	254	4	et	et	PROPN
ertr-433	254	5	al	al	PROPN
ertr-433	254	6	.	.	PROPN
ertr-433	255	1	(	(	PUNCT
ertr-433	255	2	2013	2013	NUM
ertr-433	255	3	)	)	PUNCT
ertr-433	255	4	,	,	PUNCT
ertr-433	255	5	customers	customer	NOUN
ertr-433	255	6	should	should	AUX
ertr-433	255	7	not	not	PART
ertr-433	255	8	feel	feel	AUX
ertr-433	255	9	ignored	ignore	VERB
ertr-433	255	10	or	or	CCONJ
ertr-433	255	11	have	have	VERB
ertr-433	255	12	to	to	PART
ertr-433	255	13	wait	wait	VERB
ertr-433	255	14	too	too	ADV
ertr-433	255	15	long	long	ADV
ertr-433	255	16	.	.	PUNCT
ertr-433	256	1	when	when	SCONJ
ertr-433	256	2	a	a	DET
ertr-433	256	3	customer	customer	NOUN
ertr-433	256	4	needs	need	VERB
ertr-433	256	5	something	something	PRON
ertr-433	256	6	,	,	PUNCT
ertr-433	256	7	there	there	PRON
ertr-433	256	8	should	should	AUX
ertr-433	256	9	be	be	AUX
ertr-433	256	10	someone	someone	PRON
ertr-433	256	11	there	there	ADV
ertr-433	256	12	to	to	PART
ertr-433	256	13	assist	assist	VERB
ertr-433	256	14	.	.	PUNCT
ertr-433	257	1	regular	regular	ADJ
ertr-433	257	2	monitoring	monitoring	NOUN
ertr-433	257	3	by	by	ADP
ertr-433	257	4	spa	spa	NOUN
ertr-433	257	5	managers	manager	NOUN
ertr-433	257	6	and	and	CCONJ
ertr-433	257	7	standardized	standardized	ADJ
ertr-433	257	8	service	service	NOUN
ertr-433	257	9	procedures	procedure	NOUN
ertr-433	257	10	should	should	AUX
ertr-433	257	11	be	be	AUX
ertr-433	257	12	employed	employ	VERB
ertr-433	257	13	.	.	PUNCT
ertr-433	258	1	the	the	DET
ertr-433	258	2	empathy	empathy	ADJ
ertr-433	258	3	dimension	dimension	NOUN
ertr-433	258	4	was	be	AUX
ertr-433	258	5	mainly	mainly	ADV
ertr-433	258	6	related	relate	VERB
ertr-433	258	7	to	to	ADP
ertr-433	258	8	less	less	ADJ
ertr-433	258	9	caring	caring	ADJ
ertr-433	258	10	services	service	NOUN
ertr-433	258	11	and	and	CCONJ
ertr-433	258	12	ignoring	ignore	VERB
ertr-433	258	13	customer	customer	NOUN
ertr-433	258	14	needs	need	NOUN
ertr-433	258	15	.	.	PUNCT
ertr-433	259	1	spa	spa	NOUN
ertr-433	259	2	customers	customer	NOUN
ertr-433	259	3	have	have	VERB
ertr-433	259	4	various	various	ADJ
ertr-433	259	5	personal	personal	ADJ
ertr-433	259	6	needs	need	NOUN
ertr-433	259	7	or	or	CCONJ
ertr-433	259	8	health	health	NOUN
ertr-433	259	9	issues	issue	NOUN
ertr-433	259	10	.	.	PUNCT
ertr-433	260	1	they	they	PRON
ertr-433	260	2	use	use	VERB
ertr-433	260	3	spa	spa	NOUN
ertr-433	260	4	services	service	NOUN
ertr-433	260	5	in	in	ADP
ertr-433	260	6	order	order	NOUN
ertr-433	260	7	to	to	PART
ertr-433	260	8	alleviate	alleviate	VERB
ertr-433	260	9	their	their	PRON
ertr-433	260	10	health	health	NOUN
ertr-433	260	11	problems	problem	NOUN
ertr-433	260	12	,	,	PUNCT
ertr-433	260	13	and	and	CCONJ
ertr-433	260	14	they	they	PRON
ertr-433	260	15	require	require	VERB
ertr-433	260	16	individual	individual	ADJ
ertr-433	260	17	attention	attention	NOUN
ertr-433	260	18	.	.	PUNCT
ertr-433	261	1	spa	spa	NOUN
ertr-433	261	2	therapists	therapist	NOUN
ertr-433	261	3	should	should	AUX
ertr-433	261	4	be	be	AUX
ertr-433	261	5	trained	train	VERB
ertr-433	261	6	to	to	PART
ertr-433	261	7	provide	provide	VERB
ertr-433	261	8	personalized	personalized	ADJ
ertr-433	261	9	services	service	NOUN
ertr-433	261	10	or	or	CCONJ
ertr-433	261	11	treatments	treatment	NOUN
ertr-433	261	12	that	that	PRON
ertr-433	261	13	correspond	correspond	VERB
ertr-433	261	14	to	to	ADP
ertr-433	261	15	customer	customer	NOUN
ertr-433	261	16	needs	need	NOUN
ertr-433	261	17	.	.	PUNCT
ertr-433	262	1	each	each	DET
ertr-433	262	2	treatment	treatment	NOUN
ertr-433	262	3	should	should	AUX
ertr-433	262	4	be	be	AUX
ertr-433	262	5	provided	provide	VERB
ertr-433	262	6	,	,	PUNCT
ertr-433	262	7	taking	take	VERB
ertr-433	262	8	into	into	ADP
ertr-433	262	9	account	account	NOUN
ertr-433	262	10	customer	customer	NOUN
ertr-433	262	11	preferences	preference	NOUN
ertr-433	262	12	and	and	CCONJ
ertr-433	262	13	their	their	PRON
ertr-433	262	14	physical	physical	ADJ
ertr-433	262	15	condition	condition	NOUN
ertr-433	262	16	or	or	CCONJ
ertr-433	262	17	health	health	NOUN
ertr-433	262	18	issues	issue	NOUN
ertr-433	262	19	.	.	PUNCT
ertr-433	263	1	improvements	improvement	NOUN
ertr-433	263	2	in	in	ADP
ertr-433	263	3	customer	customer	NOUN
ertr-433	263	4	consultation	consultation	NOUN
ertr-433	263	5	and	and	CCONJ
ertr-433	263	6	communication	communication	NOUN
ertr-433	263	7	may	may	AUX
ertr-433	263	8	help	help	VERB
ertr-433	263	9	to	to	PART
ertr-433	263	10	improve	improve	VERB
ertr-433	263	11	the	the	DET
ertr-433	263	12	empathy	empathy	ADJ
ertr-433	263	13	dimension	dimension	NOUN
ertr-433	263	14	.	.	PUNCT
ertr-433	264	1	for	for	ADP
ertr-433	264	2	the	the	DET
ertr-433	264	3	tangibility	tangibility	NOUN
ertr-433	264	4	dimension	dimension	NOUN
ertr-433	264	5	,	,	PUNCT
ertr-433	264	6	many	many	ADJ
ertr-433	264	7	complaints	complaint	NOUN
ertr-433	264	8	were	be	AUX
ertr-433	264	9	about	about	ADP
ertr-433	264	10	spa	spa	NOUN
ertr-433	264	11	facilities	facility	NOUN
ertr-433	264	12	and	and	CCONJ
ertr-433	264	13	room	room	NOUN
ertr-433	264	14	temperature	temperature	NOUN
ertr-433	264	15	.	.	PUNCT
ertr-433	265	1	spa	spa	NOUN
ertr-433	265	2	managers	manager	NOUN
ertr-433	265	3	should	should	AUX
ertr-433	265	4	monitor	monitor	VERB
ertr-433	265	5	their	their	PRON
ertr-433	265	6	facilities	facility	NOUN
ertr-433	265	7	in	in	ADP
ertr-433	265	8	terms	term	NOUN
ertr-433	265	9	of	of	ADP
ertr-433	265	10	supplies	supply	NOUN
ertr-433	265	11	,	,	PUNCT
ertr-433	265	12	equipment	equipment	NOUN
ertr-433	265	13	functions	function	NOUN
ertr-433	265	14	,	,	PUNCT
ertr-433	265	15	cleanliness	cleanliness	NOUN
ertr-433	265	16	,	,	PUNCT
ertr-433	265	17	and	and	CCONJ
ertr-433	265	18	atmosphere	atmosphere	NOUN
ertr-433	265	19	.	.	PUNCT
ertr-433	266	1	previous	previous	ADJ
ertr-433	266	2	studies	study	NOUN
ertr-433	266	3	indicated	indicate	VERB
ertr-433	266	4	that	that	SCONJ
ertr-433	266	5	the	the	DET
ertr-433	266	6	tangibility	tangibility	NOUN
ertr-433	266	7	dimension	dimension	NOUN
ertr-433	266	8	(	(	PUNCT
ertr-433	266	9	e.g.	e.g.	ADV
ertr-433	266	10	,	,	PUNCT
ertr-433	266	11	facilities	facility	NOUN
ertr-433	266	12	,	,	PUNCT
ertr-433	266	13	equipment	equipment	NOUN
ertr-433	266	14	,	,	PUNCT
ertr-433	266	15	and	and	CCONJ
ertr-433	266	16	atmosphere	atmosphere	NOUN
ertr-433	266	17	)	)	PUNCT
ertr-433	266	18	was	be	AUX
ertr-433	266	19	found	find	VERB
ertr-433	266	20	to	to	PART
ertr-433	266	21	affect	affect	VERB
ertr-433	266	22	customers	customer	NOUN
ertr-433	266	23	'	'	PART
ertr-433	266	24	emotions	emotion	NOUN
ertr-433	266	25	(	(	PUNCT
ertr-433	266	26	chieochankitkan	chieochankitkan	PROPN
ertr-433	266	27	&	&	CCONJ
ertr-433	266	28	sukpatch	sukpatch	PROPN
ertr-433	266	29	,	,	PUNCT
ertr-433	266	30	2014	2014	NUM
ertr-433	266	31	;	;	PUNCT
ertr-433	266	32	lo	lo	PROPN
ertr-433	266	33	et	et	PROPN
ertr-433	266	34	al	al	PROPN
ertr-433	266	35	.	.	PROPN
ertr-433	266	36	,	,	PUNCT
ertr-433	266	37	2015	2015	NUM
ertr-433	266	38	)	)	PUNCT
ertr-433	266	39	.	.	PUNCT
ertr-433	267	1	regular	regular	ADJ
ertr-433	267	2	checks	check	NOUN
ertr-433	267	3	of	of	ADP
ertr-433	267	4	spa	spa	NOUN
ertr-433	267	5	facilities	facility	NOUN
ertr-433	267	6	as	as	ADV
ertr-433	267	7	well	well	ADV
ertr-433	267	8	as	as	ADP
ertr-433	267	9	the	the	DET
ertr-433	267	10	control	control	NOUN
ertr-433	267	11	of	of	ADP
ertr-433	267	12	room	room	NOUN
ertr-433	267	13	temperature	temperature	NOUN
ertr-433	267	14	should	should	AUX
ertr-433	267	15	be	be	AUX
ertr-433	267	16	carried	carry	VERB
ertr-433	267	17	out	out	ADP
ertr-433	267	18	.	.	PUNCT
ertr-433	268	1	in	in	ADP
ertr-433	268	2	particular	particular	ADJ
ertr-433	268	3	,	,	PUNCT
ertr-433	268	4	spa	spa	NOUN
ertr-433	268	5	therapists	therapist	NOUN
ertr-433	268	6	may	may	AUX
ertr-433	268	7	ask	ask	VERB
ertr-433	268	8	customers	customer	NOUN
ertr-433	268	9	if	if	SCONJ
ertr-433	268	10	the	the	DET
ertr-433	268	11	room	room	NOUN
ertr-433	268	12	temperature	temperature	NOUN
ertr-433	268	13	is	be	AUX
ertr-433	268	14	comfortable	comfortable	ADJ
ertr-433	268	15	for	for	ADP
ertr-433	268	16	them	they	PRON
ertr-433	268	17	during	during	ADP
ertr-433	268	18	services	service	NOUN
ertr-433	268	19	.	.	PUNCT
ertr-433	269	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	270	1	e	e	X
ertr-433	270	2	-	-	NOUN
ertr-433	270	3	review	review	NOUN
ertr-433	270	4	of	of	ADP
ertr-433	270	5	tourism	tourism	NOUN
ertr-433	270	6	research	research	NOUN
ertr-433	270	7	(	(	PUNCT
ertr-433	270	8	ertr	ertr	NOUN
ertr-433	270	9	)	)	PUNCT
ertr-433	270	10	,	,	PUNCT
ertr-433	270	11	vol	vol	NOUN
ertr-433	270	12	.	.	PROPN
ertr-433	270	13	16	16	NUM
ertr-433	270	14	,	,	PUNCT
ertr-433	270	15	no	no	INTJ
ertr-433	270	16	.	.	NOUN
ertr-433	270	17	6	6	NUM
ertr-433	270	18	,	,	PUNCT
ertr-433	270	19	2019	2019	NUM
ertr-433	270	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	270	21	542	542	NUM
ertr-433	270	22	in	in	ADP
ertr-433	270	23	addition	addition	NOUN
ertr-433	270	24	to	to	ADP
ertr-433	270	25	the	the	DET
ertr-433	270	26	improvement	improvement	NOUN
ertr-433	270	27	of	of	ADP
ertr-433	270	28	service	service	NOUN
ertr-433	270	29	quality	quality	NOUN
ertr-433	270	30	,	,	PUNCT
ertr-433	270	31	spa	spa	NOUN
ertr-433	270	32	establishments	establishment	NOUN
ertr-433	270	33	should	should	AUX
ertr-433	270	34	pay	pay	VERB
ertr-433	270	35	attention	attention	NOUN
ertr-433	270	36	to	to	ADP
ertr-433	270	37	the	the	DET
ertr-433	270	38	negative	negative	ADJ
ertr-433	270	39	comments	comment	NOUN
ertr-433	270	40	posted	post	VERB
ertr-433	270	41	online	online	ADV
ertr-433	270	42	regarding	regard	VERB
ertr-433	270	43	their	their	PRON
ertr-433	270	44	services	service	NOUN
ertr-433	270	45	.	.	PUNCT
ertr-433	271	1	negative	negative	ADJ
ertr-433	271	2	comments	comment	NOUN
ertr-433	271	3	may	may	AUX
ertr-433	271	4	negatively	negatively	ADV
ertr-433	271	5	influence	influence	VERB
ertr-433	271	6	new	new	ADJ
ertr-433	271	7	customers	customer	NOUN
ertr-433	271	8	in	in	ADP
ertr-433	271	9	their	their	PRON
ertr-433	271	10	perception	perception	NOUN
ertr-433	271	11	of	of	ADP
ertr-433	271	12	services	service	NOUN
ertr-433	271	13	at	at	ADP
ertr-433	271	14	spa	spa	NOUN
ertr-433	271	15	establishments	establishment	NOUN
ertr-433	271	16	(	(	PUNCT
ertr-433	271	17	sparks	spark	NOUN
ertr-433	271	18	&	&	CCONJ
ertr-433	271	19	browning	browning	NOUN
ertr-433	271	20	,	,	PUNCT
ertr-433	271	21	2010	2010	NUM
ertr-433	271	22	)	)	PUNCT
ertr-433	271	23	.	.	PUNCT
ertr-433	272	1	spa	spa	NOUN
ertr-433	272	2	managers	manager	NOUN
ertr-433	272	3	should	should	AUX
ertr-433	272	4	regularly	regularly	ADV
ertr-433	272	5	monitor	monitor	VERB
ertr-433	272	6	negative	negative	ADJ
ertr-433	272	7	online	online	ADJ
ertr-433	272	8	comments	comment	NOUN
ertr-433	272	9	and	and	CCONJ
ertr-433	272	10	take	take	VERB
ertr-433	272	11	immediate	immediate	ADJ
ertr-433	272	12	action	action	NOUN
ertr-433	272	13	to	to	PART
ertr-433	272	14	offer	offer	VERB
ertr-433	272	15	a	a	DET
ertr-433	272	16	service	service	NOUN
ertr-433	272	17	recovery	recovery	NOUN
ertr-433	272	18	procedure	procedure	NOUN
ertr-433	272	19	or	or	CCONJ
ertr-433	272	20	service	service	NOUN
ertr-433	272	21	improvements	improvement	NOUN
ertr-433	272	22	to	to	PART
ertr-433	272	23	decrease	decrease	VERB
ertr-433	272	24	customer	customer	NOUN
ertr-433	272	25	dissatisfaction	dissatisfaction	NOUN
ertr-433	272	26	as	as	ADV
ertr-433	272	27	well	well	ADV
ertr-433	272	28	as	as	ADP
ertr-433	272	29	to	to	PART
ertr-433	272	30	build	build	VERB
ertr-433	272	31	trust	trust	NOUN
ertr-433	272	32	and	and	CCONJ
ertr-433	272	33	confidence	confidence	NOUN
ertr-433	272	34	(	(	PUNCT
ertr-433	272	35	lee	lee	PROPN
ertr-433	272	36	&	&	CCONJ
ertr-433	272	37	hu	hu	PROPN
ertr-433	272	38	,	,	PUNCT
ertr-433	272	39	2004	2004	NUM
ertr-433	272	40	;	;	PUNCT
ertr-433	272	41	zheng	zheng	PROPN
ertr-433	272	42	,	,	PUNCT
ertr-433	272	43	youn	youn	PROPN
ertr-433	272	44	,	,	PUNCT
ertr-433	272	45	&	&	CCONJ
ertr-433	272	46	kincaid	kincaid	PROPN
ertr-433	272	47	,	,	PUNCT
ertr-433	272	48	2009	2009	NUM
ertr-433	272	49	)	)	PUNCT
ertr-433	272	50	.	.	PUNCT
ertr-433	273	1	limitations	limitation	NOUN
ertr-433	273	2	and	and	CCONJ
ertr-433	273	3	future	future	ADJ
ertr-433	273	4	research	research	NOUN
ertr-433	273	5	opportunities	opportunity	NOUN
ertr-433	273	6	this	this	DET
ertr-433	273	7	study	study	NOUN
ertr-433	273	8	examined	examine	VERB
ertr-433	273	9	only	only	ADV
ertr-433	273	10	registered	register	VERB
ertr-433	273	11	day	day	NOUN
ertr-433	273	12	spas	spa	NOUN
ertr-433	273	13	,	,	PUNCT
ertr-433	273	14	which	which	PRON
ertr-433	273	15	included	include	VERB
ertr-433	273	16	all	all	DET
ertr-433	273	17	types	type	NOUN
ertr-433	273	18	of	of	ADP
ertr-433	273	19	spas	spa	NOUN
ertr-433	273	20	,	,	PUNCT
ertr-433	273	21	such	such	ADJ
ertr-433	273	22	as	as	ADP
ertr-433	273	23	resort	resort	NOUN
ertr-433	273	24	spas	spa	NOUN
ertr-433	273	25	,	,	PUNCT
ertr-433	273	26	luxurious	luxurious	ADJ
ertr-433	273	27	spas	spa	NOUN
ertr-433	273	28	,	,	PUNCT
ertr-433	273	29	and	and	CCONJ
ertr-433	273	30	ordinary	ordinary	ADJ
ertr-433	273	31	day	day	NOUN
ertr-433	273	32	spas	spa	NOUN
ertr-433	273	33	.	.	PUNCT
ertr-433	274	1	the	the	DET
ertr-433	274	2	quality	quality	NOUN
ertr-433	274	3	of	of	ADP
ertr-433	274	4	service	service	NOUN
ertr-433	274	5	and	and	CCONJ
ertr-433	274	6	performance	performance	NOUN
ertr-433	274	7	of	of	ADP
ertr-433	274	8	spa	spa	NOUN
ertr-433	274	9	employees	employee	NOUN
ertr-433	274	10	may	may	AUX
ertr-433	274	11	be	be	AUX
ertr-433	274	12	different	different	ADJ
ertr-433	274	13	depending	depend	VERB
ertr-433	274	14	on	on	ADP
ertr-433	274	15	the	the	DET
ertr-433	274	16	type	type	NOUN
ertr-433	274	17	of	of	ADP
ertr-433	274	18	spa	spa	NOUN
ertr-433	274	19	establishment	establishment	NOUN
ertr-433	274	20	.	.	PUNCT
ertr-433	275	1	this	this	PRON
ertr-433	275	2	may	may	AUX
ertr-433	275	3	affect	affect	VERB
ertr-433	275	4	customer	customer	NOUN
ertr-433	275	5	perceptions	perception	NOUN
ertr-433	275	6	and	and	CCONJ
ertr-433	275	7	reviews	review	NOUN
ertr-433	275	8	.	.	PUNCT
ertr-433	276	1	future	future	ADJ
ertr-433	276	2	research	research	NOUN
ertr-433	276	3	could	could	AUX
ertr-433	276	4	examine	examine	VERB
ertr-433	276	5	other	other	ADJ
ertr-433	276	6	similar	similar	ADJ
ertr-433	276	7	spa	spa	NOUN
ertr-433	276	8	businesses	business	NOUN
ertr-433	276	9	to	to	PART
ertr-433	276	10	provide	provide	VERB
ertr-433	276	11	more	more	ADV
ertr-433	276	12	accurate	accurate	ADJ
ertr-433	276	13	information	information	NOUN
ertr-433	276	14	.	.	PUNCT
ertr-433	277	1	the	the	DET
ertr-433	277	2	current	current	ADJ
ertr-433	277	3	study	study	NOUN
ertr-433	277	4	also	also	ADV
ertr-433	277	5	used	use	VERB
ertr-433	277	6	a	a	DET
ertr-433	277	7	qualitative	qualitative	ADJ
ertr-433	277	8	approach	approach	NOUN
ertr-433	277	9	to	to	PART
ertr-433	277	10	examine	examine	VERB
ertr-433	277	11	the	the	DET
ertr-433	277	12	negative	negative	ADJ
ertr-433	277	13	spa	spa	NOUN
ertr-433	277	14	reviews	review	NOUN
ertr-433	277	15	from	from	ADP
ertr-433	277	16	a	a	DET
ertr-433	277	17	secondary	secondary	ADJ
ertr-433	277	18	data	datum	NOUN
ertr-433	277	19	source	source	NOUN
ertr-433	277	20	.	.	PUNCT
ertr-433	278	1	other	other	ADJ
ertr-433	278	2	methods	method	NOUN
ertr-433	278	3	(	(	PUNCT
ertr-433	278	4	e.g.	e.g.	ADV
ertr-433	278	5	,	,	PUNCT
ertr-433	278	6	interview	interview	NOUN
ertr-433	278	7	or	or	CCONJ
ertr-433	278	8	questionnaire	questionnaire	NOUN
ertr-433	278	9	survey	survey	NOUN
ertr-433	278	10	)	)	PUNCT
ertr-433	278	11	may	may	AUX
ertr-433	278	12	be	be	AUX
ertr-433	278	13	used	use	VERB
ertr-433	278	14	to	to	PART
ertr-433	278	15	better	well	ADV
ertr-433	278	16	understand	understand	VERB
ertr-433	278	17	different	different	ADJ
ertr-433	278	18	aspects	aspect	NOUN
ertr-433	278	19	,	,	PUNCT
ertr-433	278	20	such	such	ADJ
ertr-433	278	21	as	as	ADP
ertr-433	278	22	service	service	NOUN
ertr-433	278	23	importance	importance	NOUN
ertr-433	278	24	-	-	PUNCT
ertr-433	278	25	performance	performance	NOUN
ertr-433	278	26	,	,	PUNCT
ertr-433	278	27	spa	spa	NOUN
ertr-433	278	28	customer	customer	NOUN
ertr-433	278	29	emotions	emotion	NOUN
ertr-433	278	30	,	,	PUNCT
ertr-433	278	31	and	and	CCONJ
ertr-433	278	32	spa	spa	NOUN
ertr-433	278	33	experiences	experience	NOUN
ertr-433	278	34	.	.	PUNCT
ertr-433	279	1	in	in	ADP
ertr-433	279	2	addition	addition	NOUN
ertr-433	279	3	,	,	PUNCT
ertr-433	279	4	data	datum	NOUN
ertr-433	279	5	collected	collect	VERB
ertr-433	279	6	from	from	ADP
ertr-433	279	7	a	a	DET
ertr-433	279	8	travel	travel	NOUN
ertr-433	279	9	review	review	NOUN
ertr-433	279	10	website	website	NOUN
ertr-433	279	11	(	(	PUNCT
ertr-433	279	12	e.g.	e.g.	ADV
ertr-433	279	13	,	,	PUNCT
ertr-433	279	14	tripadvisor	tripadvisor	NOUN
ertr-433	279	15	)	)	PUNCT
ertr-433	279	16	may	may	AUX
ertr-433	279	17	not	not	PART
ertr-433	279	18	be	be	AUX
ertr-433	279	19	fully	fully	ADV
ertr-433	279	20	accurate	accurate	ADJ
ertr-433	279	21	,	,	PUNCT
ertr-433	279	22	truthful	truthful	ADJ
ertr-433	279	23	or	or	CCONJ
ertr-433	279	24	credible	credible	ADJ
ertr-433	279	25	,	,	PUNCT
ertr-433	279	26	and	and	CCONJ
ertr-433	279	27	may	may	AUX
ertr-433	279	28	not	not	PART
ertr-433	279	29	be	be	AUX
ertr-433	279	30	representative	representative	ADJ
ertr-433	279	31	of	of	ADP
ertr-433	279	32	all	all	DET
ertr-433	279	33	complaints	complaint	NOUN
ertr-433	279	34	posted	post	VERB
ertr-433	279	35	online	online	ADV
ertr-433	279	36	(	(	PUNCT
ertr-433	279	37	au	au	PROPN
ertr-433	279	38	et	et	PROPN
ertr-433	279	39	al	al	PROPN
ertr-433	279	40	.	.	PROPN
ertr-433	279	41	,	,	PUNCT
ertr-433	279	42	2014	2014	NUM
ertr-433	279	43	;	;	PUNCT
ertr-433	279	44	zheng	zheng	PROPN
ertr-433	279	45	et	et	PROPN
ertr-433	279	46	al	al	PROPN
ertr-433	279	47	.	.	PROPN
ertr-433	279	48	,	,	PUNCT
ertr-433	279	49	2009	2009	NUM
ertr-433	279	50	)	)	PUNCT
ertr-433	279	51	.	.	PUNCT
ertr-433	280	1	future	future	ADJ
ertr-433	280	2	research	research	NOUN
ertr-433	280	3	should	should	AUX
ertr-433	280	4	adopt	adopt	VERB
ertr-433	280	5	a	a	DET
ertr-433	280	6	cautious	cautious	ADJ
ertr-433	280	7	manner	manner	NOUN
ertr-433	280	8	in	in	ADP
ertr-433	280	9	conducting	conduct	VERB
ertr-433	280	10	online	online	ADJ
ertr-433	280	11	review	review	NOUN
ertr-433	280	12	studies	study	NOUN
ertr-433	280	13	and	and	CCONJ
ertr-433	280	14	use	use	VERB
ertr-433	280	15	two	two	NUM
ertr-433	280	16	or	or	CCONJ
ertr-433	280	17	more	more	ADJ
ertr-433	280	18	review	review	NOUN
ertr-433	280	19	websites	website	NOUN
ertr-433	280	20	(	(	PUNCT
ertr-433	280	21	if	if	SCONJ
ertr-433	280	22	available	available	ADJ
ertr-433	280	23	)	)	PUNCT
ertr-433	280	24	to	to	PART
ertr-433	280	25	provide	provide	VERB
ertr-433	280	26	more	more	ADV
ertr-433	280	27	reliable	reliable	ADJ
ertr-433	280	28	information	information	NOUN
ertr-433	280	29	.	.	PUNCT
ertr-433	281	1	using	use	VERB
ertr-433	281	2	the	the	DET
ertr-433	281	3	guidelines	guideline	NOUN
ertr-433	281	4	from	from	ADP
ertr-433	281	5	past	past	ADJ
ertr-433	281	6	studies	study	NOUN
ertr-433	281	7	that	that	PRON
ertr-433	281	8	pointed	point	VERB
ertr-433	281	9	out	out	ADP
ertr-433	281	10	the	the	DET
ertr-433	281	11	weaknesses	weakness	NOUN
ertr-433	281	12	of	of	ADP
ertr-433	281	13	online	online	ADJ
ertr-433	281	14	reviews	review	NOUN
ertr-433	281	15	may	may	AUX
ertr-433	281	16	be	be	AUX
ertr-433	281	17	another	another	DET
ertr-433	281	18	useful	useful	ADJ
ertr-433	281	19	approach	approach	NOUN
ertr-433	281	20	for	for	ADP
ertr-433	281	21	future	future	ADJ
ertr-433	281	22	researchers	researcher	NOUN
ertr-433	281	23	to	to	PART
ertr-433	281	24	investigate	investigate	VERB
ertr-433	281	25	online	online	ADJ
ertr-433	281	26	customer	customer	NOUN
ertr-433	281	27	complaints	complaint	NOUN
ertr-433	281	28	.	.	PUNCT
ertr-433	282	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	283	1	e	e	X
ertr-433	283	2	-	-	NOUN
ertr-433	283	3	review	review	NOUN
ertr-433	283	4	of	of	ADP
ertr-433	283	5	tourism	tourism	NOUN
ertr-433	283	6	research	research	NOUN
ertr-433	283	7	(	(	PUNCT
ertr-433	283	8	ertr	ertr	NOUN
ertr-433	283	9	)	)	PUNCT
ertr-433	283	10	,	,	PUNCT
ertr-433	283	11	vol	vol	NOUN
ertr-433	283	12	.	.	PROPN
ertr-433	283	13	16	16	NUM
ertr-433	283	14	,	,	PUNCT
ertr-433	284	1	no	no	INTJ
ertr-433	284	2	.	.	NOUN
ertr-433	284	3	6	6	NUM
ertr-433	284	4	,	,	PUNCT
ertr-433	284	5	2019	2019	NUM
ertr-433	284	6	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-433	284	7	543	543	NUM
ertr-433	284	8	references	reference	NOUN
ertr-433	284	9	au	au	VERB
ertr-433	284	10	,	,	PUNCT
ertr-433	284	11	n.	n.	PROPN
ertr-433	284	12	buhalis	buhalis	PROPN
ertr-433	284	13	,	,	PUNCT
ertr-433	284	14	d.	d.	PROPN
ertr-433	284	15	,	,	PUNCT
ertr-433	284	16	&	&	CCONJ
ertr-433	284	17	law	law	PROPN
ertr-433	284	18	,	,	PUNCT
ertr-433	284	19	r.	r.	PROPN
ertr-433	284	20	(	(	PUNCT
ertr-433	284	21	2014	2014	NUM
ertr-433	284	22	)	)	PUNCT
ertr-433	284	23	.	.	PUNCT
ertr-433	285	1	online	online	ADJ
ertr-433	285	2	complaining	complain	VERB
ertr-433	285	3	behavior	behavior	NOUN
ertr-433	285	4	in	in	ADP
ertr-433	285	5	mainland	mainland	NOUN
ertr-433	285	6	china	china	PROPN
ertr-433	285	7	hotels	hotel	NOUN
ertr-433	285	8	:	:	PUNCT
ertr-433	285	9	the	the	DET
ertr-433	285	10	perception	perception	NOUN
ertr-433	285	11	of	of	ADP
ertr-433	285	12	chinese	chinese	ADJ
ertr-433	285	13	and	and	CCONJ
ertr-433	285	14	non	non	ADJ
ertr-433	285	15	-	-	ADJ
ertr-433	285	16	chinese	chinese	ADJ
ertr-433	285	17	customers	customer	NOUN
ertr-433	285	18	.	.	PUNCT
ertr-433	286	1	international	international	ADJ
ertr-433	286	2	journal	journal	PROPN
ertr-433	286	3	of	of	ADP
ertr-433	286	4	hospitality	hospitality	PROPN
ertr-433	286	5	&	&	CCONJ
ertr-433	286	6	tourism	tourism	NOUN
ertr-433	286	7	,	,	PUNCT
ertr-433	286	8	15	15	NUM
ertr-433	286	9	,	,	PUNCT
ertr-433	286	10	248	248	NUM
ertr-433	286	11	-	-	SYM
ertr-433	286	12	274	274	NUM
ertr-433	286	13	.	.	PUNCT
ertr-433	287	1	berg	berg	PROPN
ertr-433	287	2	,	,	PUNCT
ertr-433	287	3	b.l	b.l	PROPN
ertr-433	287	4	.	.	PROPN
ertr-433	287	5	(	(	PUNCT
ertr-433	287	6	2007	2007	NUM
ertr-433	287	7	)	)	PUNCT
ertr-433	287	8	.	.	PUNCT
ertr-433	288	1	qualitative	qualitative	ADJ
ertr-433	288	2	research	research	NOUN
ertr-433	288	3	method	method	NOUN
ertr-433	288	4	for	for	ADP
ertr-433	288	5	the	the	DET
ertr-433	288	6	social	social	ADJ
ertr-433	288	7	science	science	NOUN
ertr-433	288	8	(	(	PUNCT
ertr-433	288	9	6th	6th	ADJ
ertr-433	288	10	ed	ed	NOUN
ertr-433	288	11	.	.	PUNCT
ertr-433	288	12	)	)	PUNCT
ertr-433	288	13	.	.	PUNCT
ertr-433	289	1	boston	boston	PROPN
ertr-433	289	2	:	:	PUNCT
ertr-433	289	3	pearson	pearson	PROPN
ertr-433	289	4	education	education	PROPN
ertr-433	289	5	.	.	PUNCT
ertr-433	290	1	black	black	ADJ
ertr-433	290	2	,	,	PUNCT
ertr-433	290	3	h.	h.	PROPN
ertr-433	290	4	&	&	CCONJ
ertr-433	290	5	kelley	kelley	PROPN
ertr-433	290	6	,	,	PUNCT
ertr-433	290	7	s.	s.	PROPN
ertr-433	290	8	(	(	PUNCT
ertr-433	290	9	2009	2009	NUM
ertr-433	290	10	)	)	PUNCT
ertr-433	290	11	.	.	PUNCT
ertr-433	291	1	a	a	DET
ertr-433	291	2	storytelling	storytelling	NOUN
ertr-433	291	3	perspective	perspective	NOUN
ertr-433	291	4	on	on	ADP
ertr-433	291	5	online	online	ADJ
ertr-433	291	6	customer	customer	NOUN
ertr-433	291	7	reviews	review	NOUN
ertr-433	291	8	reporting	report	VERB
ertr-433	291	9	service	service	NOUN
ertr-433	291	10	failure	failure	NOUN
ertr-433	291	11	and	and	CCONJ
ertr-433	291	12	recovery	recovery	NOUN
ertr-433	291	13	.	.	PUNCT
ertr-433	292	1	journal	journal	PROPN
ertr-433	292	2	of	of	ADP
ertr-433	292	3	travel	travel	PROPN
ertr-433	292	4	&	&	CCONJ
ertr-433	292	5	tourism	tourism	NOUN
ertr-433	292	6	marketing	marketing	NOUN
ertr-433	292	7	,	,	PUNCT
ertr-433	292	8	26	26	NUM
ertr-433	292	9	,	,	PUNCT
ertr-433	292	10	169	169	NUM
ertr-433	292	11	-	-	SYM
ertr-433	292	12	179	179	NUM
ertr-433	292	13	.	.	PUNCT
ertr-433	292	14	braun	braun	PROPN
ertr-433	292	15	,	,	PUNCT
ertr-433	292	16	v.	v.	PROPN
ertr-433	292	17	&	&	CCONJ
ertr-433	292	18	clarke	clarke	PROPN
ertr-433	292	19	,	,	PUNCT
ertr-433	292	20	v.	v.	PROPN
ertr-433	292	21	(	(	PUNCT
ertr-433	292	22	2006	2006	NUM
ertr-433	292	23	)	)	PUNCT
ertr-433	292	24	.	.	PUNCT
ertr-433	293	1	using	use	VERB
ertr-433	293	2	thematic	thematic	ADJ
ertr-433	293	3	analysis	analysis	NOUN
ertr-433	293	4	in	in	ADP
ertr-433	293	5	psychology	psychology	NOUN
ertr-433	293	6	.	.	PUNCT
ertr-433	294	1	qualitative	qualitative	ADJ
ertr-433	294	2	research	research	NOUN
ertr-433	294	3	in	in	ADP
ertr-433	294	4	psychology	psychology	NOUN
ertr-433	294	5	,	,	PUNCT
ertr-433	294	6	3(2	3(2	NUM
ertr-433	294	7	)	)	PUNCT
ertr-433	294	8	,	,	PUNCT
ertr-433	294	9	77	77	NUM
ertr-433	294	10	-	-	SYM
ertr-433	294	11	101	101	NUM
ertr-433	294	12	.	.	PUNCT
ertr-433	295	1	buhalis	buhalis	PROPN
ertr-433	295	2	,	,	PUNCT
ertr-433	295	3	d.	d.	PROPN
ertr-433	295	4	&	&	CCONJ
ertr-433	295	5	law	law	PROPN
ertr-433	295	6	,	,	PUNCT
ertr-433	295	7	r.	r.	PROPN
ertr-433	295	8	(	(	PUNCT
ertr-433	295	9	2008	2008	NUM
ertr-433	295	10	)	)	PUNCT
ertr-433	295	11	.	.	PUNCT
ertr-433	296	1	progress	progress	NOUN
ertr-433	296	2	in	in	ADP
ertr-433	296	3	information	information	NOUN
ertr-433	296	4	technology	technology	NOUN
ertr-433	296	5	and	and	CCONJ
ertr-433	296	6	tourism	tourism	NOUN
ertr-433	296	7	management	management	NOUN
ertr-433	296	8	:	:	PUNCT
ertr-433	296	9	20	20	NUM
ertr-433	296	10	years	year	NOUN
ertr-433	296	11	on	on	ADP
ertr-433	296	12	and	and	CCONJ
ertr-433	296	13	10	10	NUM
ertr-433	296	14	years	year	NOUN
ertr-433	296	15	after	after	ADP
ertr-433	296	16	the	the	DET
ertr-433	296	17	internet	internet	NOUN
ertr-433	296	18	–	–	PUNCT
ertr-433	296	19	the	the	DET
ertr-433	296	20	state	state	NOUN
ertr-433	296	21	of	of	ADP
ertr-433	296	22	etourism	etourism	NOUN
ertr-433	296	23	research	research	NOUN
ertr-433	296	24	.	.	PUNCT
ertr-433	297	1	tourism	tourism	NOUN
ertr-433	297	2	management	management	NOUN
ertr-433	297	3	,	,	PUNCT
ertr-433	297	4	29(4	29(4	NOUN
ertr-433	297	5	)	)	PUNCT
ertr-433	297	6	,	,	PUNCT
ertr-433	297	7	609	609	NUM
ertr-433	297	8	-	-	SYM
ertr-433	297	9	623	623	NUM
ertr-433	297	10	.	.	PUNCT
ertr-433	298	1	chieochankitkan	chieochankitkan	PROPN
ertr-433	298	2	,	,	PUNCT
ertr-433	298	3	a.	a.	PROPN
ertr-433	298	4	&	&	CCONJ
ertr-433	298	5	sukpatch	sukpatch	PROPN
ertr-433	298	6	,	,	PUNCT
ertr-433	298	7	k.	k.	PROPN
ertr-433	298	8	(	(	PUNCT
ertr-433	298	9	2014	2014	NUM
ertr-433	298	10	)	)	PUNCT
ertr-433	298	11	.	.	PUNCT
ertr-433	299	1	the	the	DET
ertr-433	299	2	customers	customer	NOUN
ertr-433	299	3	’	’	PART
ertr-433	299	4	perception	perception	NOUN
ertr-433	299	5	of	of	ADP
ertr-433	299	6	service	service	NOUN
ertr-433	299	7	quality	quality	NOUN
ertr-433	299	8	for	for	ADP
ertr-433	299	9	spa	spa	NOUN
ertr-433	299	10	establishments	establishment	NOUN
ertr-433	299	11	in	in	ADP
ertr-433	299	12	the	the	DET
ertr-433	299	13	active	active	ADJ
ertr-433	299	14	beach	beach	NOUN
ertr-433	299	15	tourism	tourism	NOUN
ertr-433	299	16	cluster	cluster	NOUN
ertr-433	299	17	,	,	PUNCT
ertr-433	299	18	thailand	thailand	PROPN
ertr-433	299	19	.	.	PROPN
ertr-433	300	1	silpakorn	silpakorn	PROPN
ertr-433	300	2	university	university	PROPN
ertr-433	300	3	journal	journal	NOUN
ertr-433	300	4	of	of	ADP
ertr-433	300	5	social	social	ADJ
ertr-433	300	6	sciences	science	NOUN
ertr-433	300	7	,	,	PUNCT
ertr-433	300	8	14(3	14(3	NUM
ertr-433	300	9	)	)	PUNCT
ertr-433	300	10	,	,	PUNCT
ertr-433	300	11	53	53	NUM
ertr-433	300	12	-	-	SYM
ertr-433	300	13	75	75	NUM
ertr-433	300	14	.	.	PUNCT
ertr-433	301	1	corbin	corbin	PROPN
ertr-433	301	2	,	,	PUNCT
ertr-433	301	3	c.	c.	PROPN
ertr-433	301	4	b.	b.	PROPN
ertr-433	301	5	&	&	CCONJ
ertr-433	301	6	pangrazi	pangrazi	PROPN
ertr-433	301	7	,	,	PUNCT
ertr-433	301	8	r.p	r.p	PROPN
ertr-433	301	9	.	.	PROPN
ertr-433	301	10	(	(	PUNCT
ertr-433	301	11	2001	2001	NUM
ertr-433	301	12	)	)	PUNCT
ertr-433	301	13	.	.	PUNCT
ertr-433	302	1	toward	toward	ADP
ertr-433	302	2	a	a	DET
ertr-433	302	3	uniform	uniform	ADJ
ertr-433	302	4	definition	definition	NOUN
ertr-433	302	5	of	of	ADP
ertr-433	302	6	wellness	wellness	NOUN
ertr-433	302	7	:	:	PUNCT
ertr-433	302	8	a	a	DET
ertr-433	302	9	commentary	commentary	NOUN
ertr-433	302	10	present	present	NOUN
ertr-433	302	11	’s	’s	PART
ertr-433	302	12	council	council	PROPN
ertr-433	302	13	on	on	ADP
ertr-433	302	14	physical	physical	PROPN
ertr-433	302	15	fitness	fitness	PROPN
ertr-433	302	16	and	and	CCONJ
ertr-433	302	17	sports	sport	NOUN
ertr-433	302	18	.	.	PUNCT
ertr-433	303	1	research	research	NOUN
ertr-433	303	2	digest	digest	PROPN
ertr-433	303	3	,	,	PUNCT
ertr-433	303	4	3(15	3(15	NUM
ertr-433	303	5	)	)	PUNCT
ertr-433	303	6	,	,	PUNCT
ertr-433	303	7	1	1	NUM
ertr-433	303	8	-	-	SYM
ertr-433	303	9	8	8	NUM
ertr-433	303	10	.	.	PUNCT
ertr-433	304	1	d’angelo	d’angelo	PROPN
ertr-433	304	2	,	,	PUNCT
ertr-433	304	3	j.	j.	PROPN
ertr-433	304	4	(	(	PUNCT
ertr-433	304	5	2010	2010	NUM
ertr-433	304	6	)	)	PUNCT
ertr-433	304	7	.	.	PUNCT
ertr-433	305	1	spa	spa	NOUN
ertr-433	305	2	business	business	NOUN
ertr-433	305	3	strategies	strategy	NOUN
ertr-433	305	4	:	:	PUNCT
ertr-433	305	5	a	a	DET
ertr-433	305	6	plan	plan	NOUN
ertr-433	305	7	for	for	ADP
ertr-433	305	8	success	success	NOUN
ertr-433	305	9	.	.	PUNCT
ertr-433	306	1	new	new	PROPN
ertr-433	306	2	york	york	PROPN
ertr-433	306	3	:	:	PUNCT
ertr-433	306	4	cengage	cengage	PROPN
ertr-433	306	5	learning	learning	PROPN
ertr-433	306	6	.	.	PUNCT
ertr-433	307	1	day	day	PROPN
ertr-433	307	2	spa	spa	PROPN
ertr-433	307	3	association	association	PROPN
ertr-433	307	4	(	(	PUNCT
ertr-433	307	5	2008	2008	NUM
ertr-433	307	6	)	)	PUNCT
ertr-433	307	7	.	.	PUNCT
ertr-433	308	1	spa	spa	NOUN
ertr-433	308	2	definition	definition	NOUN
ertr-433	308	3	and	and	CCONJ
ertr-433	308	4	guidelines	guideline	NOUN
ertr-433	308	5	.	.	PUNCT
ertr-433	309	1	spa	spa	NOUN
ertr-433	309	2	management	management	NOUN
ertr-433	309	3	,	,	PUNCT
ertr-433	309	4	18(2	18(2	NUM
ertr-433	309	5	)	)	PUNCT
ertr-433	309	6	,	,	PUNCT
ertr-433	309	7	14	14	NUM
ertr-433	309	8	-	-	SYM
ertr-433	309	9	14	14	NUM
ertr-433	309	10	.	.	PUNCT
ertr-433	310	1	dawson	dawson	PROPN
ertr-433	310	2	,	,	PUNCT
ertr-433	310	3	m.	m.	NOUN
ertr-433	310	4	&	&	CCONJ
ertr-433	310	5	titz	titz	PROPN
ertr-433	310	6	,	,	PUNCT
ertr-433	310	7	k.	k.	PROPN
ertr-433	310	8	(	(	PUNCT
ertr-433	310	9	2012	2012	NUM
ertr-433	310	10	)	)	PUNCT
ertr-433	310	11	.	.	PUNCT
ertr-433	311	1	problem	problem	NOUN
ertr-433	311	2	-	-	PUNCT
ertr-433	311	3	based	base	VERB
ertr-433	311	4	learning	learning	NOUN
ertr-433	311	5	as	as	ADP
ertr-433	311	6	a	a	DET
ertr-433	311	7	strategy	strategy	NOUN
ertr-433	311	8	to	to	PART
ertr-433	311	9	teach	teach	VERB
ertr-433	311	10	service	service	NOUN
ertr-433	311	11	quality	quality	NOUN
ertr-433	311	12	:	:	PUNCT
ertr-433	311	13	an	an	DET
ertr-433	311	14	assessment	assessment	NOUN
ertr-433	311	15	of	of	ADP
ertr-433	311	16	on	on	ADP
ertr-433	311	17	-	-	PUNCT
ertr-433	311	18	line	line	NOUN
ertr-433	311	19	reviews	review	NOUN
ertr-433	311	20	.	.	PUNCT
ertr-433	312	1	journal	journal	PROPN
ertr-433	312	2	of	of	ADP
ertr-433	312	3	hospitality	hospitality	PROPN
ertr-433	312	4	&	&	CCONJ
ertr-433	312	5	tourism	tourism	NOUN
ertr-433	312	6	education	education	NOUN
ertr-433	312	7	,	,	PUNCT
ertr-433	312	8	24(2/3	24(2/3	NUM
ertr-433	312	9	)	)	PUNCT
ertr-433	312	10	,	,	PUNCT
ertr-433	312	11	67	67	NUM
ertr-433	312	12	-	-	SYM
ertr-433	312	13	72	72	NUM
ertr-433	312	14	.	.	PUNCT
ertr-433	313	1	dimon	dimon	PROPN
ertr-433	313	2	,	,	PUNCT
ertr-433	313	3	a.	a.	PROPN
ertr-433	313	4	(	(	PUNCT
ertr-433	313	5	2013	2013	NUM
ertr-433	313	6	)	)	PUNCT
ertr-433	313	7	.	.	PUNCT
ertr-433	314	1	wellness	wellness	NOUN
ertr-433	314	2	travel	travel	NOUN
ertr-433	314	3	:	:	PUNCT
ertr-433	314	4	10	10	NUM
ertr-433	314	5	trends	trend	NOUN
ertr-433	314	6	for	for	ADP
ertr-433	314	7	2014	2014	NUM
ertr-433	314	8	and	and	CCONJ
ertr-433	314	9	beyond	beyond	ADP
ertr-433	314	10	.	.	PUNCT
ertr-433	314	11	available	available	ADJ
ertr-433	314	12	at	at	ADP
ertr-433	314	13	<	<	X
ertr-433	314	14	http://www.travelmarketreport.com	http://www.travelmarketreport.com	X
ertr-433	314	15	>	>	X
ertr-433	314	16	(	(	PUNCT
ertr-433	314	17	1	1	NUM
ertr-433	314	18	october	october	PROPN
ertr-433	314	19	2018	2018	NUM
ertr-433	314	20	)	)	PUNCT
ertr-433	314	21	.	.	PUNCT
ertr-433	315	1	gonzalez	gonzalez	PROPN
ertr-433	315	2	,	,	PUNCT
ertr-433	315	3	m.e	m.e	PROPN
ertr-433	315	4	.	.	PROPN
ertr-433	315	5	&	&	CCONJ
ertr-433	315	6	brea	brea	PROPN
ertr-433	315	7	,	,	PUNCT
ertr-433	315	8	j.	j.	PROPN
ertr-433	315	9	a.	a.	PROPN
ertr-433	315	10	(	(	PUNCT
ertr-433	315	11	2005	2005	NUM
ertr-433	315	12	)	)	PUNCT
ertr-433	315	13	.	.	PUNCT
ertr-433	316	1	an	an	DET
ertr-433	316	2	investigation	investigation	NOUN
ertr-433	316	3	of	of	ADP
ertr-433	316	4	the	the	DET
ertr-433	316	5	relationship	relationship	NOUN
ertr-433	316	6	among	among	ADP
ertr-433	316	7	service	service	NOUN
ertr-433	316	8	quality	quality	NOUN
ertr-433	316	9	,	,	PUNCT
ertr-433	316	10	customer	customer	NOUN
ertr-433	316	11	satisfaction	satisfaction	NOUN
ertr-433	316	12	and	and	CCONJ
ertr-433	316	13	behavioral	behavioral	ADJ
ertr-433	316	14	intentions	intention	NOUN
ertr-433	316	15	in	in	ADP
ertr-433	316	16	spanish	spanish	ADJ
ertr-433	316	17	health	health	NOUN
ertr-433	316	18	spas	spa	NOUN
ertr-433	316	19	.	.	PUNCT
ertr-433	317	1	journal	journal	PROPN
ertr-433	317	2	of	of	ADP
ertr-433	317	3	hospitality	hospitality	PROPN
ertr-433	317	4	&	&	CCONJ
ertr-433	317	5	leisure	leisure	PROPN
ertr-433	317	6	marketing	marketing	PROPN
ertr-433	317	7	,	,	PUNCT
ertr-433	317	8	13(2	13(2	PROPN
ertr-433	317	9	)	)	PUNCT
ertr-433	317	10	,	,	PUNCT
ertr-433	317	11	67	67	NUM
ertr-433	317	12	-	-	SYM
ertr-433	317	13	90	90	NUM
ertr-433	317	14	.	.	PUNCT
ertr-433	318	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	318	2	http://www.travelmarketreport.com/articles/wellness-travel-10-trends-for-2014-and-beyond	http://www.travelmarketreport.com/articles/wellness-travel-10-trends-for-2014-and-beyond	VERB
ertr-433	318	3	http://www.travelmarketreport.com/	http://www.travelmarketreport.com/	ADJ
ertr-433	318	4	e	e	NOUN
ertr-433	318	5	-	-	NOUN
ertr-433	318	6	review	review	NOUN
ertr-433	318	7	of	of	ADP
ertr-433	318	8	tourism	tourism	NOUN
ertr-433	318	9	research	research	NOUN
ertr-433	318	10	(	(	PUNCT
ertr-433	318	11	ertr	ertr	NOUN
ertr-433	318	12	)	)	PUNCT
ertr-433	318	13	,	,	PUNCT
ertr-433	318	14	vol	vol	NOUN
ertr-433	318	15	.	.	PROPN
ertr-433	319	1	16	16	NUM
ertr-433	319	2	,	,	PUNCT
ertr-433	319	3	no	no	INTJ
ertr-433	319	4	.	.	NOUN
ertr-433	319	5	6	6	NUM
ertr-433	319	6	,	,	PUNCT
ertr-433	319	7	2019	2019	NUM
ertr-433	320	1	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	320	2	544	544	NUM
ertr-433	320	3	han	han	PROPN
ertr-433	320	4	,	,	PUNCT
ertr-433	320	5	h.	h.	PROPN
ertr-433	320	6	,	,	PUNCT
ertr-433	320	7	kiatkawsin	kiatkawsin	PROPN
ertr-433	320	8	,	,	PUNCT
ertr-433	320	9	k.	k.	PROPN
ertr-433	320	10	,	,	PUNCT
ertr-433	320	11	kim	kim	PROPN
ertr-433	320	12	,	,	PUNCT
ertr-433	320	13	w.	w.	PROPN
ertr-433	320	14	,	,	PUNCT
ertr-433	320	15	&	&	CCONJ
ertr-433	320	16	lee	lee	PROPN
ertr-433	320	17	,	,	PUNCT
ertr-433	320	18	s.	s.	PROPN
ertr-433	320	19	(	(	PUNCT
ertr-433	320	20	2017	2017	NUM
ertr-433	320	21	)	)	PUNCT
ertr-433	320	22	.	.	PUNCT
ertr-433	321	1	investigating	investigate	VERB
ertr-433	321	2	customer	customer	NOUN
ertr-433	321	3	loyalty	loyalty	NOUN
ertr-433	321	4	formation	formation	NOUN
ertr-433	321	5	for	for	ADP
ertr-433	321	6	wellness	wellness	NOUN
ertr-433	321	7	spa	spa	NOUN
ertr-433	321	8	:	:	PUNCT
ertr-433	321	9	individualism	individualism	NOUN
ertr-433	321	10	vs.	vs.	ADP
ertr-433	321	11	collectivism	collectivism	NOUN
ertr-433	321	12	.	.	PUNCT
ertr-433	322	1	international	international	ADJ
ertr-433	322	2	journal	journal	PROPN
ertr-433	322	3	of	of	ADP
ertr-433	322	4	hospitality	hospitality	PROPN
ertr-433	322	5	management	management	NOUN
ertr-433	322	6	,	,	PUNCT
ertr-433	322	7	67	67	NUM
ertr-433	322	8	,	,	PUNCT
ertr-433	322	9	11	11	NUM
ertr-433	322	10	-	-	SYM
ertr-433	322	11	23	23	NUM
ertr-433	322	12	.	.	PUNCT
ertr-433	323	1	hashemi	hashemi	PROPN
ertr-433	323	2	,	,	PUNCT
ertr-433	323	3	s.	s.	PROPN
ertr-433	323	4	,	,	PUNCT
ertr-433	323	5	jusoh	jusoh	PROPN
ertr-433	323	6	,	,	PUNCT
ertr-433	323	7	j.	j.	PROPN
ertr-433	323	8	,	,	PUNCT
ertr-433	323	9	kiumarsi	kiumarsi	PROPN
ertr-433	323	10	,	,	PUNCT
ertr-433	323	11	j.	j.	PROPN
ertr-433	323	12	,	,	PUNCT
ertr-433	323	13	&	&	CCONJ
ertr-433	323	14	mohammadi	mohammadi	PROPN
ertr-433	323	15	,	,	PUNCT
ertr-433	323	16	s.	s.	PROPN
ertr-433	323	17	(	(	PUNCT
ertr-433	323	18	2015	2015	NUM
ertr-433	323	19	)	)	PUNCT
ertr-433	323	20	.	.	PUNCT
ertr-433	324	1	influence	influence	NOUN
ertr-433	324	2	factors	factor	NOUN
ertr-433	324	3	of	of	ADP
ertr-433	324	4	spa	spa	NOUN
ertr-433	324	5	and	and	CCONJ
ertr-433	324	6	wellness	wellness	NOUN
ertr-433	324	7	tourism	tourism	NOUN
ertr-433	324	8	on	on	ADP
ertr-433	324	9	revisit	revisit	PROPN
ertr-433	324	10	intention	intention	NOUN
ertr-433	324	11	:	:	PUNCT
ertr-433	324	12	the	the	DET
ertr-433	324	13	mediating	mediate	VERB
ertr-433	324	14	role	role	NOUN
ertr-433	324	15	of	of	ADP
ertr-433	324	16	international	international	ADJ
ertr-433	324	17	tourist	tourist	NOUN
ertr-433	324	18	motivation	motivation	NOUN
ertr-433	324	19	and	and	CCONJ
ertr-433	324	20	tourist	tourist	NOUN
ertr-433	324	21	satisfaction	satisfaction	NOUN
ertr-433	324	22	.	.	PUNCT
ertr-433	325	1	international	international	ADJ
ertr-433	325	2	journal	journal	PROPN
ertr-433	325	3	research	research	NOUN
ertr-433	325	4	-	-	PUNCT
ertr-433	325	5	granthaalayah	granthaalayah	NOUN
ertr-433	325	6	,	,	PUNCT
ertr-433	325	7	3(7	3(7	NUM
ertr-433	325	8	)	)	PUNCT
ertr-433	325	9	,	,	PUNCT
ertr-433	325	10	1	1	NUM
ertr-433	325	11	-	-	SYM
ertr-433	325	12	11	11	NUM
ertr-433	325	13	.	.	PUNCT
ertr-433	326	1	international	international	PROPN
ertr-433	326	2	spa	spa	PROPN
ertr-433	326	3	association	association	PROPN
ertr-433	326	4	(	(	PUNCT
ertr-433	326	5	2012	2012	NUM
ertr-433	326	6	)	)	PUNCT
ertr-433	326	7	.	.	PUNCT
ertr-433	327	1	u.s	u.s	PROPN
ertr-433	327	2	.	.	PROPN
ertr-433	327	3	spa	spa	NOUN
ertr-433	327	4	industry	industry	NOUN
ertr-433	327	5	study	study	NOUN
ertr-433	327	6	.	.	PUNCT
ertr-433	328	1	lexington	lexington	PROPN
ertr-433	328	2	,	,	PUNCT
ertr-433	328	3	kentucky	kentucky	PROPN
ertr-433	328	4	:	:	PUNCT
ertr-433	328	5	international	international	PROPN
ertr-433	328	6	spa	spa	PROPN
ertr-433	328	7	association	association	PROPN
ertr-433	328	8	.	.	PUNCT
ertr-433	329	1	kiatkawsin	kiatkawsin	PROPN
ertr-433	329	2	,	,	PUNCT
ertr-433	329	3	k.	k.	PROPN
ertr-433	329	4	&	&	CCONJ
ertr-433	329	5	han	han	PROPN
ertr-433	329	6	,	,	PUNCT
ertr-433	329	7	h.	h.	PROPN
ertr-433	329	8	(	(	PUNCT
ertr-433	329	9	2017	2017	NUM
ertr-433	329	10	)	)	PUNCT
ertr-433	329	11	.	.	PUNCT
ertr-433	330	1	an	an	DET
ertr-433	330	2	alternative	alternative	ADJ
ertr-433	330	3	interpretation	interpretation	NOUN
ertr-433	330	4	of	of	ADP
ertr-433	330	5	attitude	attitude	NOUN
ertr-433	330	6	and	and	CCONJ
ertr-433	330	7	extension	extension	NOUN
ertr-433	330	8	of	of	ADP
ertr-433	330	9	the	the	DET
ertr-433	330	10	value	value	NOUN
ertr-433	330	11	–	–	PUNCT
ertr-433	330	12	attitude	attitude	NOUN
ertr-433	330	13	–	–	PUNCT
ertr-433	330	14	behavior	behavior	NOUN
ertr-433	330	15	hierarchy	hierarchy	NOUN
ertr-433	330	16	:	:	PUNCT
ertr-433	330	17	the	the	DET
ertr-433	330	18	destination	destination	NOUN
ertr-433	330	19	attributes	attribute	NOUN
ertr-433	330	20	of	of	ADP
ertr-433	330	21	chiang	chiang	PROPN
ertr-433	330	22	mai	mai	PROPN
ertr-433	330	23	,	,	PUNCT
ertr-433	330	24	thailand	thailand	PROPN
ertr-433	330	25	.	.	PUNCT
ertr-433	331	1	asia	asia	PROPN
ertr-433	331	2	pacific	pacific	PROPN
ertr-433	331	3	journal	journal	PROPN
ertr-433	331	4	of	of	ADP
ertr-433	331	5	tourism	tourism	NOUN
ertr-433	331	6	research	research	NOUN
ertr-433	331	7	,	,	PUNCT
ertr-433	331	8	22(5	22(5	NOUN
ertr-433	331	9	)	)	PUNCT
ertr-433	331	10	,	,	PUNCT
ertr-433	331	11	1	1	NUM
ertr-433	331	12	-	-	SYM
ertr-433	331	13	20	20	NUM
ertr-433	331	14	.	.	PUNCT
ertr-433	332	1	klaysung	klaysung	PROPN
ertr-433	332	2	,	,	PUNCT
ertr-433	332	3	c.	c.	PROPN
ertr-433	332	4	(	(	PUNCT
ertr-433	332	5	2016	2016	NUM
ertr-433	332	6	)	)	PUNCT
ertr-433	332	7	.	.	PUNCT
ertr-433	333	1	behaviors	behavior	NOUN
ertr-433	333	2	and	and	CCONJ
ertr-433	333	3	factors	factor	NOUN
ertr-433	333	4	affecting	affect	VERB
ertr-433	333	5	the	the	DET
ertr-433	333	6	selection	selection	NOUN
ertr-433	333	7	of	of	ADP
ertr-433	333	8	spa	spa	NOUN
ertr-433	333	9	services	service	NOUN
ertr-433	333	10	among	among	ADP
ertr-433	333	11	consumers	consumer	NOUN
ertr-433	333	12	in	in	ADP
ertr-433	333	13	amphawa	amphawa	PROPN
ertr-433	333	14	,	,	PUNCT
ertr-433	333	15	samut	samut	PROPN
ertr-433	333	16	songkhram	songkhram	PROPN
ertr-433	333	17	,	,	PUNCT
ertr-433	333	18	thailand	thailand	PROPN
ertr-433	333	19	.	.	PUNCT
ertr-433	334	1	international	international	PROPN
ertr-433	334	2	journal	journal	PROPN
ertr-433	334	3	of	of	ADP
ertr-433	334	4	social	social	ADJ
ertr-433	334	5	and	and	CCONJ
ertr-433	334	6	tourism	tourism	NOUN
ertr-433	334	7	sciences	science	NOUN
ertr-433	334	8	,	,	PUNCT
ertr-433	334	9	10(2	10(2	NUM
ertr-433	334	10	)	)	PUNCT
ertr-433	334	11	,	,	PUNCT
ertr-433	334	12	897	897	NUM
ertr-433	334	13	-	-	SYM
ertr-433	334	14	901	901	NUM
ertr-433	334	15	.	.	PUNCT
ertr-433	335	1	krippendorff	krippendorff	PROPN
ertr-433	335	2	,	,	PUNCT
ertr-433	335	3	k.	k.	PROPN
ertr-433	335	4	(	(	PUNCT
ertr-433	335	5	2004	2004	NUM
ertr-433	335	6	)	)	PUNCT
ertr-433	335	7	.	.	PUNCT
ertr-433	336	1	content	content	NOUN
ertr-433	336	2	analysis	analysis	NOUN
ertr-433	336	3	:	:	PUNCT
ertr-433	336	4	an	an	DET
ertr-433	336	5	introduction	introduction	NOUN
ertr-433	336	6	to	to	ADP
ertr-433	336	7	its	its	PRON
ertr-433	336	8	methodology	methodology	NOUN
ertr-433	336	9	.	.	PUNCT
ertr-433	337	1	thousand	thousand	NUM
ertr-433	337	2	oaks	oak	NOUN
ertr-433	337	3	,	,	PUNCT
ertr-433	337	4	california	california	PROPN
ertr-433	337	5	:	:	PUNCT
ertr-433	337	6	sage	sage	NOUN
ertr-433	337	7	.	.	PUNCT
ertr-433	338	1	lee	lee	PROPN
ertr-433	338	2	,	,	PUNCT
ertr-433	338	3	c.	c.	PROPN
ertr-433	338	4	&	&	CCONJ
ertr-433	338	5	hu	hu	PROPN
ertr-433	338	6	,	,	PUNCT
ertr-433	338	7	c.	c.	PROPN
ertr-433	338	8	(	(	PUNCT
ertr-433	338	9	2004	2004	NUM
ertr-433	338	10	)	)	PUNCT
ertr-433	338	11	.	.	PUNCT
ertr-433	339	1	analyzing	analyze	VERB
ertr-433	339	2	hotel	hotel	NOUN
ertr-433	339	3	customers	customer	NOUN
ertr-433	339	4	’	'	PUNCT
ertr-433	339	5	online	online	ADJ
ertr-433	339	6	comments	comment	NOUN
ertr-433	339	7	from	from	ADP
ertr-433	339	8	an	an	DET
ertr-433	339	9	internet	internet	NOUN
ertr-433	339	10	comment	comment	NOUN
ertr-433	339	11	forum	forum	PROPN
ertr-433	339	12	.	.	PUNCT
ertr-433	340	1	journal	journal	PROPN
ertr-433	340	2	of	of	ADP
ertr-433	340	3	travel	travel	NOUN
ertr-433	340	4	and	and	CCONJ
ertr-433	340	5	tourism	tourism	NOUN
ertr-433	340	6	marketing	marketing	NOUN
ertr-433	340	7	,	,	PUNCT
ertr-433	340	8	17	17	NUM
ertr-433	340	9	,	,	PUNCT
ertr-433	340	10	167	167	NUM
ertr-433	340	11	-	-	SYM
ertr-433	340	12	181	181	NUM
ertr-433	340	13	.	.	PUNCT
ertr-433	341	1	lo	lo	PROPN
ertr-433	341	2	,	,	PUNCT
ertr-433	341	3	a.	a.	PROPN
ertr-433	341	4	,	,	PUNCT
ertr-433	341	5	wu	wu	PROPN
ertr-433	341	6	,	,	PUNCT
ertr-433	341	7	c.	c.	PROPN
ertr-433	341	8	,	,	PUNCT
ertr-433	341	9	&	&	CCONJ
ertr-433	341	10	tsai	tsai	PROPN
ertr-433	341	11	,	,	PUNCT
ertr-433	341	12	h.	h.	PROPN
ertr-433	341	13	(	(	PUNCT
ertr-433	341	14	2015	2015	NUM
ertr-433	341	15	)	)	PUNCT
ertr-433	341	16	.	.	PUNCT
ertr-433	342	1	the	the	DET
ertr-433	342	2	impact	impact	NOUN
ertr-433	342	3	of	of	ADP
ertr-433	342	4	service	service	NOUN
ertr-433	342	5	quality	quality	NOUN
ertr-433	342	6	on	on	ADP
ertr-433	342	7	positive	positive	ADJ
ertr-433	342	8	consumption	consumption	NOUN
ertr-433	342	9	emotion	emotion	NOUN
ertr-433	342	10	in	in	ADP
ertr-433	342	11	resort	resort	NOUN
ertr-433	342	12	and	and	CCONJ
ertr-433	342	13	hotel	hotel	NOUN
ertr-433	342	14	spa	spa	NOUN
ertr-433	342	15	experiences	experience	NOUN
ertr-433	342	16	.	.	PUNCT
ertr-433	343	1	journal	journal	PROPN
ertr-433	343	2	of	of	ADP
ertr-433	343	3	hospitality	hospitality	NOUN
ertr-433	343	4	marketing	marketing	NOUN
ertr-433	343	5	&	&	CCONJ
ertr-433	343	6	management	management	NOUN
ertr-433	343	7	,	,	PUNCT
ertr-433	343	8	24	24	NUM
ertr-433	343	9	,	,	PUNCT
ertr-433	343	10	155	155	NUM
ertr-433	343	11	-	-	SYM
ertr-433	343	12	179	179	NUM
ertr-433	343	13	.	.	PUNCT
ertr-433	344	1	lombard	lombard	PROPN
ertr-433	344	2	,	,	PUNCT
ertr-433	344	3	m.	m.	NOUN
ertr-433	344	4	,	,	PUNCT
ertr-433	344	5	snyder	snyder	NOUN
ertr-433	344	6	-	-	PUNCT
ertr-433	344	7	duch	duch	PROPN
ertr-433	344	8	,	,	PUNCT
ertr-433	344	9	j.	j.	PROPN
ertr-433	344	10	,	,	PUNCT
ertr-433	344	11	&	&	CCONJ
ertr-433	344	12	bracken	bracken	PROPN
ertr-433	344	13	,	,	PUNCT
ertr-433	344	14	c.	c.	PROPN
ertr-433	344	15	(	(	PUNCT
ertr-433	344	16	2002	2002	NUM
ertr-433	344	17	)	)	PUNCT
ertr-433	344	18	.	.	PUNCT
ertr-433	345	1	content	content	NOUN
ertr-433	345	2	analysis	analysis	NOUN
ertr-433	345	3	in	in	ADP
ertr-433	345	4	mass	mass	ADJ
ertr-433	345	5	communication	communication	NOUN
ertr-433	345	6	:	:	PUNCT
ertr-433	345	7	assessment	assessment	NOUN
ertr-433	345	8	and	and	CCONJ
ertr-433	345	9	reporting	reporting	NOUN
ertr-433	345	10	of	of	ADP
ertr-433	345	11	intercoder	intercoder	NOUN
ertr-433	345	12	reliability	reliability	NOUN
ertr-433	345	13	.	.	PUNCT
ertr-433	346	1	human	human	ADJ
ertr-433	346	2	communication	communication	NOUN
ertr-433	346	3	research	research	NOUN
ertr-433	346	4	,	,	PUNCT
ertr-433	346	5	28	28	NUM
ertr-433	346	6	,	,	PUNCT
ertr-433	346	7	587	587	NUM
ertr-433	346	8	-	-	SYM
ertr-433	346	9	604	604	NUM
ertr-433	346	10	.	.	PUNCT
ertr-433	347	1	markovic	markovic	PROPN
ertr-433	347	2	,	,	PUNCT
ertr-433	347	3	s.	s.	PROPN
ertr-433	347	4	loncaric	loncaric	PROPN
ertr-433	347	5	,	,	PUNCT
ertr-433	347	6	d.	d.	PROPN
ertr-433	347	7	,	,	PUNCT
ertr-433	347	8	&	&	CCONJ
ertr-433	347	9	loncaric	loncaric	PROPN
ertr-433	347	10	,	,	PUNCT
ertr-433	347	11	d.	d.	PROPN
ertr-433	347	12	(	(	PUNCT
ertr-433	347	13	2014	2014	NUM
ertr-433	347	14	)	)	PUNCT
ertr-433	347	15	.	.	PUNCT
ertr-433	348	1	service	service	NOUN
ertr-433	348	2	quality	quality	NOUN
ertr-433	348	3	and	and	CCONJ
ertr-433	348	4	customer	customer	NOUN
ertr-433	348	5	satisfaction	satisfaction	NOUN
ertr-433	348	6	in	in	ADP
ertr-433	348	7	the	the	DET
ertr-433	348	8	health	health	NOUN
ertr-433	348	9	care	care	NOUN
ertr-433	348	10	industry	industry	NOUN
ertr-433	348	11	–	–	PUNCT
ertr-433	348	12	towards	towards	ADP
ertr-433	348	13	health	health	NOUN
ertr-433	348	14	tourism	tourism	NOUN
ertr-433	348	15	market	market	NOUN
ertr-433	348	16	.	.	PUNCT
ertr-433	349	1	tourism	tourism	NOUN
ertr-433	349	2	and	and	CCONJ
ertr-433	349	3	hospitality	hospitality	NOUN
ertr-433	349	4	management	management	NOUN
ertr-433	349	5	,	,	PUNCT
ertr-433	349	6	20(2	20(2	NUM
ertr-433	349	7	)	)	PUNCT
ertr-433	349	8	,	,	PUNCT
ertr-433	349	9	155	155	NUM
ertr-433	349	10	-	-	SYM
ertr-433	349	11	170	170	NUM
ertr-433	349	12	.	.	PUNCT
ertr-433	350	1	memarzadeh	memarzadeh	PROPN
ertr-433	350	2	,	,	PUNCT
ertr-433	350	3	f.	f.	PROPN
ertr-433	350	4	&	&	CCONJ
ertr-433	350	5	chang	chang	PROPN
ertr-433	350	6	,	,	PUNCT
ertr-433	350	7	h.j	h.j	PROPN
ertr-433	350	8	.	.	PROPN
ertr-433	350	9	(	(	PUNCT
ertr-433	350	10	2015	2015	NUM
ertr-433	350	11	)	)	PUNCT
ertr-433	350	12	.	.	PUNCT
ertr-433	351	1	online	online	ADJ
ertr-433	351	2	consumer	consumer	NOUN
ertr-433	351	3	complaints	complaint	NOUN
ertr-433	351	4	about	about	ADP
ertr-433	351	5	southeast	southeast	ADJ
ertr-433	351	6	asian	asian	ADJ
ertr-433	351	7	luxury	luxury	NOUN
ertr-433	351	8	hotels	hotel	NOUN
ertr-433	351	9	.	.	PUNCT
ertr-433	352	1	journal	journal	PROPN
ertr-433	352	2	of	of	ADP
ertr-433	352	3	hospitality	hospitality	NOUN
ertr-433	352	4	marketing	marketing	NOUN
ertr-433	352	5	&	&	CCONJ
ertr-433	352	6	management	management	NOUN
ertr-433	352	7	,	,	PUNCT
ertr-433	352	8	24	24	NUM
ertr-433	352	9	,	,	PUNCT
ertr-433	352	10	76	76	NUM
ertr-433	352	11	-	-	SYM
ertr-433	352	12	98	98	NUM
ertr-433	352	13	.	.	PUNCT
ertr-433	353	1	ministry	ministry	PROPN
ertr-433	353	2	of	of	ADP
ertr-433	353	3	public	public	ADJ
ertr-433	353	4	health	health	NOUN
ertr-433	353	5	.	.	PUNCT
ertr-433	354	1	(	(	PUNCT
ertr-433	354	2	2014	2014	NUM
ertr-433	354	3	)	)	PUNCT
ertr-433	354	4	.	.	PUNCT
ertr-433	355	1	health	health	NOUN
ertr-433	355	2	service	service	NOUN
ertr-433	355	3	standards	standard	NOUN
ertr-433	355	4	for	for	ADP
ertr-433	355	5	overseas	overseas	ADJ
ertr-433	355	6	establishment	establishment	NOUN
ertr-433	355	7	.	.	PUNCT
ertr-433	356	1	nonthaburi	nonthaburi	PROPN
ertr-433	356	2	:	:	PUNCT
ertr-433	356	3	ministry	ministry	PROPN
ertr-433	356	4	of	of	ADP
ertr-433	356	5	public	public	ADJ
ertr-433	356	6	health	health	NOUN
ertr-433	356	7	.	.	PUNCT
ertr-433	357	1	ministry	ministry	PROPN
ertr-433	357	2	of	of	ADP
ertr-433	357	3	public	public	ADJ
ertr-433	357	4	health	health	NOUN
ertr-433	357	5	.	.	PUNCT
ertr-433	358	1	(	(	PUNCT
ertr-433	358	2	2017	2017	NUM
ertr-433	358	3	)	)	PUNCT
ertr-433	358	4	.	.	PUNCT
ertr-433	359	1	list	list	NOUN
ertr-433	359	2	of	of	ADP
ertr-433	359	3	registered	register	VERB
ertr-433	359	4	health	health	NOUN
ertr-433	359	5	establishments	establishment	NOUN
ertr-433	359	6	.	.	PUNCT
ertr-433	360	1	nonthaburi	nonthaburi	PROPN
ertr-433	360	2	:	:	PUNCT
ertr-433	360	3	ministry	ministry	PROPN
ertr-433	360	4	of	of	ADP
ertr-433	360	5	public	public	ADJ
ertr-433	360	6	health	health	NOUN
ertr-433	360	7	.	.	PUNCT
ertr-433	361	1	o’connor	o’connor	ADV
ertr-433	361	2	,	,	PUNCT
ertr-433	361	3	p.	p.	NOUN
ertr-433	361	4	(	(	PUNCT
ertr-433	361	5	2010	2010	NUM
ertr-433	361	6	)	)	PUNCT
ertr-433	361	7	.	.	PUNCT
ertr-433	362	1	managing	manage	VERB
ertr-433	362	2	a	a	DET
ertr-433	362	3	hotel	hotel	NOUN
ertr-433	362	4	’s	’s	PART
ertr-433	362	5	image	image	NOUN
ertr-433	362	6	on	on	ADP
ertr-433	362	7	tripadvisor	tripadvisor	PROPN
ertr-433	362	8	.	.	PUNCT
ertr-433	363	1	journal	journal	PROPN
ertr-433	363	2	of	of	ADP
ertr-433	363	3	hospitality	hospitality	NOUN
ertr-433	363	4	marketing	marketing	NOUN
ertr-433	363	5	&	&	CCONJ
ertr-433	363	6	management	management	NOUN
ertr-433	363	7	,	,	PUNCT
ertr-433	363	8	19(7	19(7	PROPN
ertr-433	363	9	)	)	PUNCT
ertr-433	363	10	,	,	PUNCT
ertr-433	363	11	754	754	NUM
ertr-433	363	12	-	-	SYM
ertr-433	363	13	772	772	NUM
ertr-433	363	14	.	.	PUNCT
ertr-433	364	1	parasuraman	parasuraman	PROPN
ertr-433	364	2	,	,	PUNCT
ertr-433	364	3	a.	a.	PROPN
ertr-433	364	4	,	,	PUNCT
ertr-433	364	5	zeithaml	zeithaml	PROPN
ertr-433	364	6	,	,	PUNCT
ertr-433	364	7	v.a	v.a	PROPN
ertr-433	364	8	.	.	PROPN
ertr-433	364	9	,	,	PUNCT
ertr-433	364	10	&	&	CCONJ
ertr-433	364	11	berry	berry	PROPN
ertr-433	364	12	,	,	PUNCT
ertr-433	364	13	l.l	l.l	PROPN
ertr-433	364	14	.	.	PROPN
ertr-433	364	15	(	(	PUNCT
ertr-433	364	16	1988	1988	NUM
ertr-433	364	17	)	)	PUNCT
ertr-433	364	18	.	.	PUNCT
ertr-433	365	1	“	"	PUNCT
ertr-433	365	2	servqual	servqual	ADJ
ertr-433	365	3	:	:	PUNCT
ertr-433	365	4	a	a	DET
ertr-433	365	5	multiple	multiple	ADJ
ertr-433	365	6	-	-	PUNCT
ertr-433	365	7	item	item	NOUN
ertr-433	365	8	scale	scale	NOUN
ertr-433	365	9	for	for	ADP
ertr-433	365	10	measuring	measure	VERB
ertr-433	365	11	consumer	consumer	NOUN
ertr-433	365	12	perceptions	perception	NOUN
ertr-433	365	13	of	of	ADP
ertr-433	365	14	service	service	NOUN
ertr-433	365	15	quality	quality	NOUN
ertr-433	365	16	.	.	PUNCT
ertr-433	366	1	journal	journal	NOUN
ertr-433	366	2	of	of	ADP
ertr-433	366	3	retailing	retailing	NOUN
ertr-433	366	4	,	,	PUNCT
ertr-433	366	5	64(1	64(1	NUM
ertr-433	366	6	)	)	PUNCT
ertr-433	366	7	,	,	PUNCT
ertr-433	366	8	12	12	NUM
ertr-433	366	9	-	-	SYM
ertr-433	366	10	40	40	NUM
ertr-433	366	11	.	.	PUNCT
ertr-433	367	1	quintela	quintela	PROPN
ertr-433	367	2	,	,	PUNCT
ertr-433	367	3	j.	j.	PROPN
ertr-433	367	4	,	,	PUNCT
ertr-433	367	5	costa	costa	PROPN
ertr-433	367	6	,	,	PUNCT
ertr-433	367	7	c.	c.	PROPN
ertr-433	367	8	,	,	PUNCT
ertr-433	367	9	&	&	CCONJ
ertr-433	367	10	correia	correia	PROPN
ertr-433	367	11	,	,	PUNCT
ertr-433	367	12	a.	a.	PROPN
ertr-433	367	13	(	(	PUNCT
ertr-433	367	14	2016	2016	NUM
ertr-433	367	15	)	)	PUNCT
ertr-433	367	16	.	.	PUNCT
ertr-433	368	1	health	health	NOUN
ertr-433	368	2	,	,	PUNCT
ertr-433	368	3	wellness	wellness	NOUN
ertr-433	368	4	and	and	CCONJ
ertr-433	368	5	medical	medical	ADJ
ertr-433	368	6	tourism	tourism	NOUN
ertr-433	368	7	:	:	PUNCT
ertr-433	368	8	a	a	DET
ertr-433	368	9	conceptual	conceptual	ADJ
ertr-433	368	10	approach	approach	NOUN
ertr-433	368	11	.	.	PUNCT
ertr-433	369	1	enlightening	enlighten	VERB
ertr-433	369	2	tourism	tourism	NOUN
ertr-433	369	3	.	.	PUNCT
ertr-433	370	1	a	a	DET
ertr-433	370	2	pathmaking	pathmake	VERB
ertr-433	370	3	journal	journal	NOUN
ertr-433	370	4	,	,	PUNCT
ertr-433	370	5	6(1	6(1	NUM
ertr-433	370	6	)	)	PUNCT
ertr-433	370	7	,	,	PUNCT
ertr-433	370	8	1	1	NUM
ertr-433	370	9	-	-	SYM
ertr-433	370	10	18	18	NUM
ertr-433	370	11	.	.	PUNCT
ertr-433	370	12	snoj	snoj	PROPN
ertr-433	370	13	,	,	PUNCT
ertr-433	370	14	b.	b.	PROPN
ertr-433	370	15	&	&	CCONJ
ertr-433	370	16	mumel	mumel	PROPN
ertr-433	370	17	,	,	PUNCT
ertr-433	370	18	d.	d.	PROPN
ertr-433	370	19	(	(	PUNCT
ertr-433	370	20	2002	2002	NUM
ertr-433	370	21	)	)	PUNCT
ertr-433	370	22	.	.	PUNCT
ertr-433	371	1	the	the	DET
ertr-433	371	2	measurement	measurement	NOUN
ertr-433	371	3	of	of	ADP
ertr-433	371	4	perceived	perceive	VERB
ertr-433	371	5	differences	difference	NOUN
ertr-433	371	6	in	in	ADP
ertr-433	371	7	services	service	NOUN
ertr-433	371	8	quality	quality	NOUN
ertr-433	371	9	:	:	PUNCT
ertr-433	371	10	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	371	11	e	e	NOUN
ertr-433	371	12	-	-	NOUN
ertr-433	371	13	review	review	NOUN
ertr-433	371	14	of	of	ADP
ertr-433	371	15	tourism	tourism	NOUN
ertr-433	371	16	research	research	NOUN
ertr-433	371	17	(	(	PUNCT
ertr-433	371	18	ertr	ertr	NOUN
ertr-433	371	19	)	)	PUNCT
ertr-433	371	20	,	,	PUNCT
ertr-433	371	21	vol	vol	NOUN
ertr-433	371	22	.	.	PROPN
ertr-433	371	23	16	16	NUM
ertr-433	371	24	,	,	PUNCT
ertr-433	371	25	no	no	INTJ
ertr-433	371	26	.	.	NOUN
ertr-433	371	27	6	6	NUM
ertr-433	371	28	,	,	PUNCT
ertr-433	371	29	2019	2019	NUM
ertr-433	371	30	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-433	371	31	545	545	NUM
ertr-433	371	32	the	the	DET
ertr-433	371	33	case	case	NOUN
ertr-433	371	34	of	of	ADP
ertr-433	371	35	health	health	NOUN
ertr-433	371	36	spas	spa	NOUN
ertr-433	371	37	in	in	ADP
ertr-433	371	38	slovenia	slovenia	PROPN
ertr-433	371	39	.	.	PUNCT
ertr-433	372	1	journal	journal	PROPN
ertr-433	372	2	of	of	ADP
ertr-433	372	3	vacation	vacation	NOUN
ertr-433	372	4	marketing	marketing	NOUN
ertr-433	372	5	,	,	PUNCT
ertr-433	372	6	8(4	8(4	NUM
ertr-433	372	7	)	)	PUNCT
ertr-433	372	8	,	,	PUNCT
ertr-433	372	9	362	362	NUM
ertr-433	372	10	-	-	SYM
ertr-433	372	11	379	379	NUM
ertr-433	372	12	.	.	PUNCT
ertr-433	373	1	sparks	spark	NOUN
ertr-433	373	2	,	,	PUNCT
ertr-433	373	3	b.	b.	PROPN
ertr-433	373	4	&	&	CCONJ
ertr-433	373	5	browning	browning	PROPN
ertr-433	373	6	,	,	PUNCT
ertr-433	373	7	v.	v.	PROPN
ertr-433	373	8	(	(	PUNCT
ertr-433	373	9	2010	2010	NUM
ertr-433	373	10	)	)	PUNCT
ertr-433	373	11	.	.	PUNCT
ertr-433	374	1	complaining	complain	VERB
ertr-433	374	2	in	in	ADP
ertr-433	374	3	cyberspace	cyberspace	NOUN
ertr-433	374	4	:	:	PUNCT
ertr-433	374	5	the	the	DET
ertr-433	374	6	motives	motive	NOUN
ertr-433	374	7	and	and	CCONJ
ertr-433	374	8	forms	form	NOUN
ertr-433	374	9	of	of	ADP
ertr-433	374	10	hotel	hotel	NOUN
ertr-433	374	11	guests	guest	NOUN
ertr-433	374	12	’	'	PUNCT
ertr-433	374	13	complaints	complaint	NOUN
ertr-433	374	14	online	online	ADJ
ertr-433	374	15	.	.	PUNCT
ertr-433	375	1	journal	journal	PROPN
ertr-433	375	2	of	of	ADP
ertr-433	375	3	hospitality	hospitality	NOUN
ertr-433	375	4	marketing	marketing	NOUN
ertr-433	375	5	&	&	CCONJ
ertr-433	375	6	management	management	NOUN
ertr-433	375	7	,	,	PUNCT
ertr-433	375	8	19	19	NUM
ertr-433	375	9	,	,	PUNCT
ertr-433	375	10	797	797	NUM
ertr-433	375	11	-	-	SYM
ertr-433	375	12	818	818	NUM
ertr-433	375	13	.	.	PUNCT
ertr-433	376	1	stass	stass	PROPN
ertr-433	376	2	,	,	PUNCT
ertr-433	376	3	b.	b.	PROPN
ertr-433	376	4	(	(	PUNCT
ertr-433	376	5	2000	2000	NUM
ertr-433	376	6	)	)	PUNCT
ertr-433	376	7	.	.	PUNCT
ertr-433	377	1	relationship	relationship	NOUN
ertr-433	377	2	marketing	marketing	NOUN
ertr-433	377	3	:	:	PUNCT
ertr-433	377	4	gaining	gain	VERB
ertr-433	377	5	competitive	competitive	ADJ
ertr-433	377	6	advantage	advantage	NOUN
ertr-433	377	7	through	through	ADP
ertr-433	377	8	customer	customer	NOUN
ertr-433	377	9	satisfaction	satisfaction	NOUN
ertr-433	377	10	and	and	CCONJ
ertr-433	377	11	customer	customer	NOUN
ertr-433	377	12	retention	retention	NOUN
ertr-433	377	13	.	.	PUNCT
ertr-433	378	1	berlin	berlin	ADJ
ertr-433	378	2	:	:	PUNCT
ertr-433	378	3	springer	springer	NOUN
ertr-433	378	4	.	.	PUNCT
ertr-433	378	5	stemler	stemler	PROPN
ertr-433	378	6	,	,	PUNCT
ertr-433	378	7	s.	s.	PROPN
ertr-433	378	8	(	(	PUNCT
ertr-433	378	9	2001	2001	NUM
ertr-433	378	10	)	)	PUNCT
ertr-433	378	11	.	.	PUNCT
ertr-433	379	1	an	an	DET
ertr-433	379	2	overview	overview	NOUN
ertr-433	379	3	of	of	ADP
ertr-433	379	4	content	content	ADJ
ertr-433	379	5	analysis	analysis	NOUN
ertr-433	379	6	.	.	PUNCT
ertr-433	380	1	practical	practical	ADJ
ertr-433	380	2	assessment	assessment	NOUN
ertr-433	380	3	,	,	PUNCT
ertr-433	380	4	research	research	NOUN
ertr-433	380	5	&	&	CCONJ
ertr-433	380	6	evaluation	evaluation	NOUN
ertr-433	380	7	,	,	PUNCT
ertr-433	380	8	7(17	7(17	NUM
ertr-433	380	9	)	)	PUNCT
ertr-433	380	10	,	,	PUNCT
ertr-433	380	11	137	137	NUM
ertr-433	380	12	-	-	SYM
ertr-433	380	13	146	146	NUM
ertr-433	380	14	.	.	PUNCT
ertr-433	380	15	sundbo	sundbo	PROPN
ertr-433	380	16	,	,	PUNCT
ertr-433	380	17	j.	j.	PROPN
ertr-433	380	18	&	&	CCONJ
ertr-433	380	19	darmer	darmer	PROPN
ertr-433	380	20	,	,	PUNCT
ertr-433	380	21	p.	p.	NOUN
ertr-433	380	22	(	(	PUNCT
ertr-433	380	23	2008	2008	NUM
ertr-433	380	24	)	)	PUNCT
ertr-433	380	25	.	.	PUNCT
ertr-433	381	1	creating	create	VERB
ertr-433	381	2	experience	experience	NOUN
ertr-433	381	3	in	in	ADP
ertr-433	381	4	the	the	DET
ertr-433	381	5	experience	experience	NOUN
ertr-433	381	6	economy	economy	NOUN
ertr-433	381	7	.	.	PUNCT
ertr-433	382	1	cheltenham	cheltenham	PROPN
ertr-433	382	2	,	,	PUNCT
ertr-433	382	3	england	england	PROPN
ertr-433	382	4	:	:	PUNCT
ertr-433	382	5	edward	edward	PROPN
ertr-433	382	6	elgar	elgar	PROPN
ertr-433	382	7	.	.	PUNCT
ertr-433	383	1	thurau	thurau	PROPN
ertr-433	383	2	,	,	PUNCT
ertr-433	383	3	t.	t.	PROPN
ertr-433	383	4	h.	h.	PROPN
ertr-433	383	5	gwinner	gwinner	PROPN
ertr-433	383	6	,	,	PUNCT
ertr-433	383	7	k.p	k.p	PROPN
ertr-433	383	8	.	.	PROPN
ertr-433	383	9	walsh	walsh	PROPN
ertr-433	383	10	,	,	PUNCT
ertr-433	383	11	g.	g.	PROPN
ertr-433	383	12	,	,	PUNCT
ertr-433	383	13	&	&	CCONJ
ertr-433	383	14	gremler	gremler	PROPN
ertr-433	383	15	,	,	PUNCT
ertr-433	383	16	d.d	d.d	PROPN
ertr-433	383	17	.	.	PROPN
ertr-433	383	18	(	(	PUNCT
ertr-433	383	19	2004	2004	NUM
ertr-433	383	20	)	)	PUNCT
ertr-433	383	21	.	.	PUNCT
ertr-433	384	1	electronic	electronic	ADJ
ertr-433	384	2	word	word	NOUN
ertr-433	384	3	of	of	ADP
ertr-433	384	4	mouth	mouth	NOUN
ertr-433	384	5	via	via	ADP
ertr-433	384	6	consumer	consumer	NOUN
ertr-433	384	7	opinion	opinion	NOUN
ertr-433	384	8	platforms	platform	NOUN
ertr-433	384	9	:	:	PUNCT
ertr-433	384	10	what	what	PRON
ertr-433	384	11	motivates	motivate	VERB
ertr-433	384	12	consumers	consumer	NOUN
ertr-433	384	13	to	to	PART
ertr-433	384	14	articulate	articulate	VERB
ertr-433	384	15	themselves	themselves	PRON
ertr-433	384	16	on	on	ADP
ertr-433	384	17	the	the	DET
ertr-433	384	18	internet	internet	NOUN
ertr-433	384	19	?	?	PUNCT
ertr-433	385	1	journal	journal	NOUN
ertr-433	385	2	of	of	ADP
ertr-433	385	3	interactive	interactive	ADJ
ertr-433	385	4	marketing	marketing	NOUN
ertr-433	385	5	,	,	PUNCT
ertr-433	385	6	18(1	18(1	NOUN
ertr-433	385	7	)	)	PUNCT
ertr-433	385	8	,	,	PUNCT
ertr-433	385	9	38	38	NUM
ertr-433	385	10	-	-	SYM
ertr-433	385	11	52	52	NUM
ertr-433	385	12	.	.	PUNCT
ertr-433	386	1	tsai	tsai	PROPN
ertr-433	386	2	,	,	PUNCT
ertr-433	386	3	h.	h.	PROPN
ertr-433	386	4	,	,	PUNCT
ertr-433	386	5	suh	suh	PROPN
ertr-433	386	6	,	,	PUNCT
ertr-433	386	7	e.	e.	PROPN
ertr-433	386	8	,	,	PUNCT
ertr-433	386	9	&	&	CCONJ
ertr-433	386	10	fong	fong	PROPN
ertr-433	386	11	,	,	PUNCT
ertr-433	386	12	c.	c.	PROPN
ertr-433	386	13	(	(	PUNCT
ertr-433	386	14	2012	2012	NUM
ertr-433	386	15	)	)	PUNCT
ertr-433	386	16	.	.	PUNCT
ertr-433	387	1	understanding	understand	VERB
ertr-433	387	2	male	male	ADJ
ertr-433	387	3	hotel	hotel	NOUN
ertr-433	387	4	spa	spa	NOUN
ertr-433	387	5	-	-	PUNCT
ertr-433	387	6	goers	goer	NOUN
ertr-433	387	7	in	in	ADP
ertr-433	387	8	hong	hong	PROPN
ertr-433	387	9	kong	kong	PROPN
ertr-433	387	10	.	.	PUNCT
ertr-433	388	1	journal	journal	PROPN
ertr-433	388	2	of	of	ADP
ertr-433	388	3	hospitality	hospitality	NOUN
ertr-433	388	4	marketing	marketing	NOUN
ertr-433	388	5	&	&	CCONJ
ertr-433	388	6	management	management	NOUN
ertr-433	388	7	,	,	PUNCT
ertr-433	388	8	21	21	NUM
ertr-433	388	9	,	,	PUNCT
ertr-433	388	10	247	247	NUM
ertr-433	388	11	-	-	SYM
ertr-433	388	12	269	269	NUM
ertr-433	388	13	.	.	PUNCT
ertr-433	388	14	wagner	wagner	PROPN
ertr-433	388	15	,	,	PUNCT
ertr-433	388	16	m.	m.	NOUN
ertr-433	388	17	(	(	PUNCT
ertr-433	388	18	2008	2008	NUM
ertr-433	388	19	)	)	PUNCT
ertr-433	388	20	.	.	PUNCT
ertr-433	389	1	customer	customer	NOUN
ertr-433	389	2	reviews	review	NOUN
ertr-433	389	3	can	can	AUX
ertr-433	389	4	lift	lift	VERB
ertr-433	389	5	sales	sale	NOUN
ertr-433	389	6	and	and	CCONJ
ertr-433	389	7	do	do	VERB
ertr-433	389	8	much	much	ADV
ertr-433	389	9	more	more	ADJ
ertr-433	389	10	.	.	PUNCT
ertr-433	390	1	available	available	ADJ
ertr-433	390	2	at	at	ADP
ertr-433	390	3	<	<	X
ertr-433	390	4	http://www.internetretailer.com/2008/01/03/the-power-of-customer	http://www.internetretailer.com/2008/01/03/the-power-of-customer	NOUN
ertr-433	390	5	reviews	review	NOUN
ertr-433	390	6	>	>	X
ertr-433	390	7	(	(	PUNCT
ertr-433	390	8	8	8	NUM
ertr-433	390	9	october	october	NOUN
ertr-433	390	10	2018	2018	NUM
ertr-433	390	11	)	)	PUNCT
ertr-433	390	12	wisnom	wisnom	NOUN
ertr-433	390	13	,	,	PUNCT
ertr-433	390	14	m.	m.	NOUN
ertr-433	390	15	&	&	CCONJ
ertr-433	390	16	capozio	capozio	PROPN
ertr-433	390	17	,	,	PUNCT
ertr-433	390	18	l.	l.	PROPN
ertr-433	390	19	(	(	PUNCT
ertr-433	390	20	2012	2012	NUM
ertr-433	390	21	)	)	PUNCT
ertr-433	390	22	.	.	PUNCT
ertr-433	391	1	spa	spa	NOUN
ertr-433	391	2	management	management	NOUN
ertr-433	391	3	.	.	PUNCT
ertr-433	392	1	new	new	PROPN
ertr-433	392	2	jersey	jersey	PROPN
ertr-433	392	3	:	:	PUNCT
ertr-433	392	4	pearson	pearson	PROPN
ertr-433	392	5	education	education	PROPN
ertr-433	392	6	.	.	PUNCT
ertr-433	393	1	wuttke	wuttke	PROPN
ertr-433	393	2	,	,	PUNCT
ertr-433	393	3	m.	m.	NOUN
ertr-433	393	4	&	&	CCONJ
ertr-433	393	5	cohen	cohen	PROPN
ertr-433	393	6	,	,	PUNCT
ertr-433	393	7	m.	m.	NOUN
ertr-433	393	8	(	(	PUNCT
ertr-433	393	9	2008	2008	NUM
ertr-433	393	10	)	)	PUNCT
ertr-433	393	11	.	.	PUNCT
ertr-433	394	1	spa	spa	NOUN
ertr-433	394	2	retail	retail	NOUN
ertr-433	394	3	.	.	PUNCT
ertr-433	395	1	in	in	ADP
ertr-433	395	2	m.	m.	PROPN
ertr-433	395	3	cohen	cohen	PROPN
ertr-433	395	4	&	&	CCONJ
ertr-433	395	5	g.	g.	PROPN
ertr-433	395	6	bodeker	bodeker	PROPN
ertr-433	395	7	(	(	PUNCT
ertr-433	395	8	eds	ed	NOUN
ertr-433	395	9	.	.	PUNCT
ertr-433	395	10	)	)	PUNCT
ertr-433	395	11	,	,	PUNCT
ertr-433	395	12	understanding	understand	VERB
ertr-433	395	13	the	the	DET
ertr-433	395	14	global	global	ADJ
ertr-433	395	15	spa	spa	NOUN
ertr-433	395	16	industry	industry	NOUN
ertr-433	395	17	:	:	PUNCT
ertr-433	395	18	spa	spa	NOUN
ertr-433	395	19	management	management	NOUN
ertr-433	395	20	(	(	PUNCT
ertr-433	395	21	pp.208	pp.208	NOUN
ertr-433	395	22	–	–	PUNCT
ertr-433	395	23	220	220	NUM
ertr-433	395	24	)	)	PUNCT
ertr-433	395	25	.	.	PUNCT
ertr-433	396	1	oxford	oxford	PROPN
ertr-433	396	2	,	,	PUNCT
ertr-433	396	3	england	england	PROPN
ertr-433	396	4	:	:	PUNCT
ertr-433	396	5	butterworth	butterworth	PROPN
ertr-433	396	6	-	-	PUNCT
ertr-433	396	7	heinemann	heinemann	PROPN
ertr-433	396	8	.	.	PUNCT
ertr-433	397	1	xie	xie	PROPN
ertr-433	397	2	,	,	PUNCT
ertr-433	397	3	h.	h.	PROPN
ertr-433	397	4	,	,	PUNCT
ertr-433	397	5	miao	miao	PROPN
ertr-433	397	6	,	,	PUNCT
ertr-433	397	7	l.	l.	PROPN
ertr-433	397	8	,	,	PUNCT
ertr-433	397	9	kuo	kuo	PROPN
ertr-433	397	10	,	,	PUNCT
ertr-433	397	11	o.	o.	PROPN
ertr-433	397	12	,	,	PUNCT
ertr-433	397	13	&	&	CCONJ
ertr-433	397	14	lee	lee	PROPN
ertr-433	397	15	,	,	PUNCT
ertr-433	397	16	b.	b.	PROPN
ertr-433	397	17	(	(	PUNCT
ertr-433	397	18	2011	2011	NUM
ertr-433	397	19	)	)	PUNCT
ertr-433	397	20	.	.	PUNCT
ertr-433	398	1	consumers	consumer	NOUN
ertr-433	398	2	’	'	PUNCT
ertr-433	398	3	responses	response	NOUN
ertr-433	398	4	to	to	PART
ertr-433	398	5	ambivalent	ambivalent	VERB
ertr-433	398	6	online	online	ADJ
ertr-433	398	7	hotel	hotel	NOUN
ertr-433	398	8	reviews	review	NOUN
ertr-433	398	9	:	:	PUNCT
ertr-433	398	10	the	the	DET
ertr-433	398	11	role	role	NOUN
ertr-433	398	12	of	of	ADP
ertr-433	398	13	perceived	perceive	VERB
ertr-433	398	14	source	source	NOUN
ertr-433	398	15	credibility	credibility	NOUN
ertr-433	398	16	and	and	CCONJ
ertr-433	398	17	pre	pre	ADJ
ertr-433	398	18	-	-	ADJ
ertr-433	398	19	decisional	decisional	ADJ
ertr-433	398	20	disposition	disposition	NOUN
ertr-433	398	21	.	.	PUNCT
ertr-433	399	1	international	international	ADJ
ertr-433	399	2	journal	journal	PROPN
ertr-433	399	3	of	of	ADP
ertr-433	399	4	hospitality	hospitality	PROPN
ertr-433	399	5	management	management	NOUN
ertr-433	399	6	,	,	PUNCT
ertr-433	399	7	20	20	NUM
ertr-433	399	8	,	,	PUNCT
ertr-433	399	9	178	178	NUM
ertr-433	399	10	-	-	SYM
ertr-433	399	11	183	183	NUM
ertr-433	399	12	.	.	PUNCT
ertr-433	400	1	zheng	zheng	PROPN
ertr-433	400	2	,	,	PUNCT
ertr-433	400	3	t.	t.	PROPN
ertr-433	400	4	,	,	PUNCT
ertr-433	400	5	youn	youn	PROPN
ertr-433	400	6	,	,	PUNCT
ertr-433	400	7	h.	h.	PROPN
ertr-433	400	8	,	,	PUNCT
ertr-433	400	9	&	&	CCONJ
ertr-433	400	10	kincaid	kincaid	PROPN
ertr-433	400	11	,	,	PUNCT
ertr-433	400	12	c.	c.	PROPN
ertr-433	400	13	(	(	PUNCT
ertr-433	400	14	2009	2009	NUM
ertr-433	400	15	)	)	PUNCT
ertr-433	400	16	.	.	PUNCT
ertr-433	401	1	an	an	DET
ertr-433	401	2	analysis	analysis	NOUN
ertr-433	401	3	of	of	ADP
ertr-433	401	4	customers	customer	NOUN
ertr-433	401	5	’	'	PUNCT
ertr-433	401	6	e	e	NOUN
ertr-433	401	7	-	-	NOUN
ertr-433	401	8	complaints	complaint	NOUN
ertr-433	401	9	for	for	ADP
ertr-433	401	10	luxury	luxury	NOUN
ertr-433	401	11	resort	resort	NOUN
ertr-433	401	12	properties	property	NOUN
ertr-433	401	13	.	.	PUNCT
ertr-433	402	1	journal	journal	NOUN
ertr-433	402	2	of	of	ADP
ertr-433	402	3	hospitality	hospitality	NOUN
ertr-433	402	4	marketing	marketing	NOUN
ertr-433	402	5	&	&	CCONJ
ertr-433	402	6	management	management	NOUN
ertr-433	402	7	,	,	PUNCT
ertr-433	402	8	18	18	NUM
ertr-433	402	9	,	,	PUNCT
ertr-433	402	10	718	718	NUM
ertr-433	402	11	-	-	SYM
ertr-433	402	12	729	729	NUM
ertr-433	402	13	.	.	PUNCT
ertr-433	403	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-433	403	2	http://www.internetretailer.com/2008/01/03/the-power-of-customer	http://www.internetretailer.com/2008/01/03/the-power-of-customer	NOUN