id	sid	tid	token	lemma	pos
ertr-510	1	1	e	e	X
ertr-510	1	2	-	-	NOUN
ertr-510	1	3	review	review	NOUN
ertr-510	1	4	of	of	ADP
ertr-510	1	5	tourism	tourism	NOUN
ertr-510	1	6	research	research	NOUN
ertr-510	1	7	(	(	PUNCT
ertr-510	1	8	ertr	ertr	NOUN
ertr-510	1	9	)	)	PUNCT
ertr-510	1	10	,	,	PUNCT
ertr-510	1	11	vol	vol	NOUN
ertr-510	1	12	.	.	PROPN
ertr-510	1	13	17	17	NUM
ertr-510	1	14	,	,	PUNCT
ertr-510	1	15	no	no	INTJ
ertr-510	1	16	.	.	NOUN
ertr-510	1	17	2	2	NUM
ertr-510	1	18	,	,	PUNCT
ertr-510	1	19	2019	2019	NUM
ertr-510	1	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	1	21	261	261	NUM
ertr-510	1	22	estrella	estrella	PROPN
ertr-510	1	23	díaz	díaz	PROPN
ertr-510	1	24	sánchez	sánchez	PROPN
ertr-510	1	25	university	university	PROPN
ertr-510	1	26	of	of	ADP
ertr-510	1	27	castilla	castilla	PROPN
ertr-510	1	28	-	-	PUNCT
ertr-510	1	29	la	la	X
ertr-510	1	30	mancha	mancha	PROPN
ertr-510	1	31	águeda	águeda	PROPN
ertr-510	1	32	esteban	esteban	PROPN
ertr-510	1	33	talaya	talaya	PROPN
ertr-510	1	34	university	university	PROPN
ertr-510	1	35	of	of	ADP
ertr-510	1	36	castilla	castilla	PROPN
ertr-510	1	37	-	-	PUNCT
ertr-510	1	38	la	la	X
ertr-510	1	39	mancha	mancha	PROPN
ertr-510	1	40	luisa	luisa	PROPN
ertr-510	1	41	andreu	andreu	PROPN
ertr-510	1	42	university	university	PROPN
ertr-510	1	43	of	of	ADP
ertr-510	1	44	valencia	valencia	PROPN
ertr-510	1	45	smart	smart	ADJ
ertr-510	1	46	tourism	tourism	NOUN
ertr-510	1	47	:	:	PUNCT
ertr-510	1	48	effects	effect	NOUN
ertr-510	1	49	on	on	ADP
ertr-510	1	50	consumer	consumer	NOUN
ertr-510	1	51	experience	experience	NOUN
ertr-510	1	52	and	and	CCONJ
ertr-510	1	53	business	business	NOUN
ertr-510	1	54	competitiveness	competitiveness	NOUN
ertr-510	1	55	this	this	DET
ertr-510	1	56	study	study	NOUN
ertr-510	1	57	analyses	analyse	VERB
ertr-510	1	58	the	the	DET
ertr-510	1	59	effects	effect	NOUN
ertr-510	1	60	of	of	ADP
ertr-510	1	61	smart	smart	ADJ
ertr-510	1	62	tourism	tourism	NOUN
ertr-510	1	63	on	on	ADP
ertr-510	1	64	consumer	consumer	NOUN
ertr-510	1	65	experience	experience	NOUN
ertr-510	1	66	and	and	CCONJ
ertr-510	1	67	small	small	ADJ
ertr-510	1	68	and	and	CCONJ
ertr-510	1	69	medium	medium	ADJ
ertr-510	1	70	-	-	PUNCT
ertr-510	1	71	sized	sized	ADJ
ertr-510	1	72	enterprises	enterprise	NOUN
ertr-510	1	73	(	(	PUNCT
ertr-510	1	74	smes	sme	NOUN
ertr-510	1	75	)	)	PUNCT
ertr-510	1	76	.	.	PUNCT
ertr-510	2	1	its	its	PRON
ertr-510	2	2	main	main	ADJ
ertr-510	2	3	contribution	contribution	NOUN
ertr-510	2	4	is	be	AUX
ertr-510	2	5	the	the	DET
ertr-510	2	6	integration	integration	NOUN
ertr-510	2	7	of	of	ADP
ertr-510	2	8	the	the	DET
ertr-510	2	9	demand	demand	NOUN
ertr-510	2	10	and	and	CCONJ
ertr-510	2	11	supply	supply	NOUN
ertr-510	2	12	perspectives	perspective	NOUN
ertr-510	2	13	of	of	ADP
ertr-510	2	14	smart	smart	ADJ
ertr-510	2	15	tourism	tourism	NOUN
ertr-510	2	16	.	.	PUNCT
ertr-510	3	1	the	the	DET
ertr-510	3	2	demand	demand	NOUN
ertr-510	3	3	view	view	NOUN
ertr-510	3	4	considers	consider	VERB
ertr-510	3	5	the	the	DET
ertr-510	3	6	impact	impact	NOUN
ertr-510	3	7	of	of	ADP
ertr-510	3	8	smart	smart	ADJ
ertr-510	3	9	consumer	consumer	NOUN
ertr-510	3	10	experience	experience	NOUN
ertr-510	3	11	on	on	ADP
ertr-510	3	12	different	different	ADJ
ertr-510	3	13	aspects	aspect	NOUN
ertr-510	3	14	of	of	ADP
ertr-510	3	15	consumers	consumer	NOUN
ertr-510	3	16	and	and	CCONJ
ertr-510	3	17	the	the	DET
ertr-510	3	18	moderating	moderate	VERB
ertr-510	3	19	effects	effect	NOUN
ertr-510	3	20	of	of	ADP
ertr-510	3	21	gender	gender	NOUN
ertr-510	3	22	.	.	PUNCT
ertr-510	4	1	the	the	DET
ertr-510	4	2	supply	supply	NOUN
ertr-510	4	3	view	view	NOUN
ertr-510	4	4	focuses	focus	VERB
ertr-510	4	5	on	on	ADP
ertr-510	4	6	how	how	SCONJ
ertr-510	4	7	the	the	DET
ertr-510	4	8	use	use	NOUN
ertr-510	4	9	of	of	ADP
ertr-510	4	10	smart	smart	ADJ
ertr-510	4	11	technologies	technology	NOUN
ertr-510	4	12	affects	affect	VERB
ertr-510	4	13	different	different	ADJ
ertr-510	4	14	aspects	aspect	NOUN
ertr-510	4	15	of	of	ADP
ertr-510	4	16	tourism	tourism	NOUN
ertr-510	4	17	smes	sme	NOUN
ertr-510	4	18	(	(	PUNCT
ertr-510	4	19	service	service	NOUN
ertr-510	4	20	cannibalisation	cannibalisation	NOUN
ertr-510	4	21	,	,	PUNCT
ertr-510	4	22	co	co	NOUN
ertr-510	4	23	-	-	NOUN
ertr-510	4	24	creation	creation	NOUN
ertr-510	4	25	and	and	CCONJ
ertr-510	4	26	value	value	NOUN
ertr-510	4	27	offerings	offering	NOUN
ertr-510	4	28	)	)	PUNCT
ertr-510	4	29	and	and	CCONJ
ertr-510	4	30	the	the	DET
ertr-510	4	31	competitiveness	competitiveness	NOUN
ertr-510	4	32	of	of	ADP
ertr-510	4	33	smes	sme	NOUN
ertr-510	4	34	.	.	PUNCT
ertr-510	5	1	the	the	DET
ertr-510	5	2	empirical	empirical	ADJ
ertr-510	5	3	study	study	NOUN
ertr-510	5	4	will	will	AUX
ertr-510	5	5	be	be	AUX
ertr-510	5	6	undertaken	undertake	VERB
ertr-510	5	7	in	in	ADP
ertr-510	5	8	the	the	DET
ertr-510	5	9	usa	usa	PROPN
ertr-510	5	10	and	and	CCONJ
ertr-510	5	11	europe	europe	PROPN
ertr-510	5	12	.	.	PUNCT
ertr-510	6	1	key	key	ADJ
ertr-510	6	2	words	word	NOUN
ertr-510	6	3	:	:	PUNCT
ertr-510	6	4	smart	smart	ADJ
ertr-510	6	5	tourism	tourism	NOUN
ertr-510	6	6	,	,	PUNCT
ertr-510	6	7	smes	sme	NOUN
ertr-510	6	8	,	,	PUNCT
ertr-510	6	9	consumer	consumer	NOUN
ertr-510	6	10	behaviour	behaviour	NOUN
ertr-510	6	11	,	,	PUNCT
ertr-510	6	12	value	value	NOUN
ertr-510	6	13	creation	creation	NOUN
ertr-510	6	14	,	,	PUNCT
ertr-510	6	15	competitiveness	competitiveness	NOUN
ertr-510	6	16	estrella	estrella	PROPN
ertr-510	6	17	díaz	díaz	NOUN
ertr-510	6	18	law	law	PROPN
ertr-510	6	19	and	and	CCONJ
ertr-510	6	20	social	social	ADJ
ertr-510	6	21	sciences	sciences	PROPN
ertr-510	6	22	school	school	PROPN
ertr-510	6	23	university	university	PROPN
ertr-510	6	24	of	of	ADP
ertr-510	6	25	castilla	castilla	PROPN
ertr-510	6	26	-	-	PUNCT
ertr-510	6	27	la	la	X
ertr-510	6	28	mancha	mancha	PROPN
ertr-510	6	29	ronda	ronda	PROPN
ertr-510	6	30	de	de	PROPN
ertr-510	6	31	toledo	toledo	PROPN
ertr-510	6	32	ciudad	ciudad	PROPN
ertr-510	6	33	real	real	PROPN
ertr-510	6	34	,	,	PUNCT
ertr-510	6	35	1307	1307	NUM
ertr-510	6	36	spain	spain	PROPN
ertr-510	6	37	email	email	NOUN
ertr-510	6	38	:	:	PUNCT
ertr-510	6	39	estrella.diaz@uclm.es	estrella.diaz@uclm.es	PROPN
ertr-510	6	40	águeda	águeda	PROPN
ertr-510	6	41	esteban	esteban	ADP
ertr-510	6	42	juridical	juridical	ADJ
ertr-510	6	43	and	and	CCONJ
ertr-510	6	44	social	social	ADJ
ertr-510	6	45	sciences	sciences	PROPN
ertr-510	6	46	school	school	PROPN
ertr-510	6	47	university	university	PROPN
ertr-510	6	48	of	of	ADP
ertr-510	6	49	castilla	castilla	PROPN
ertr-510	6	50	-	-	PUNCT
ertr-510	6	51	la	la	X
ertr-510	6	52	mancha	mancha	PROPN
ertr-510	6	53	cobertizo	cobertizo	PROPN
ertr-510	6	54	san	san	PROPN
ertr-510	6	55	pedro	pedro	PROPN
ertr-510	6	56	mártir	mártir	PROPN
ertr-510	6	57	toledo	toledo	PROPN
ertr-510	6	58	,	,	PUNCT
ertr-510	6	59	45071	45071	NUM
ertr-510	6	60	spain	spain	PROPN
ertr-510	6	61	email	email	NOUN
ertr-510	6	62	:	:	PUNCT
ertr-510	6	63	agueda.esteban@uclm.es	agueda.esteban@uclm.es	PROPN
ertr-510	6	64	luisa	luisa	PROPN
ertr-510	6	65	andreu	andreu	PROPN
ertr-510	6	66	school	school	PROPN
ertr-510	6	67	of	of	ADP
ertr-510	6	68	economics	economics	PROPN
ertr-510	6	69	university	university	PROPN
ertr-510	6	70	of	of	ADP
ertr-510	6	71	valencia	valencia	PROPN
ertr-510	6	72	av	av	PROPN
ertr-510	6	73	tarongers	tarongers	PROPN
ertr-510	6	74	s	s	PROPN
ertr-510	6	75	/	/	SYM
ertr-510	6	76	n	n	PRON
ertr-510	6	77	valencia	valencia	PROPN
ertr-510	6	78	,	,	PUNCT
ertr-510	6	79	46023	46023	NUM
ertr-510	6	80	spain	spain	PROPN
ertr-510	6	81	email	email	NOUN
ertr-510	6	82	:	:	PUNCT
ertr-510	6	83	luisa.andreu@uv.es	luisa.andreu@uv.es	PROPN
ertr-510	6	84	estrella	estrella	PROPN
ertr-510	6	85	díaz	díaz	NOUN
ertr-510	6	86	is	be	AUX
ertr-510	6	87	an	an	DET
ertr-510	6	88	associate	associate	ADJ
ertr-510	6	89	professor	professor	NOUN
ertr-510	6	90	of	of	ADP
ertr-510	6	91	marketing	marketing	NOUN
ertr-510	6	92	at	at	ADP
ertr-510	6	93	the	the	DET
ertr-510	6	94	university	university	PROPN
ertr-510	6	95	of	of	ADP
ertr-510	6	96	castilla	castilla	PROPN
ertr-510	6	97	-	-	PUNCT
ertr-510	6	98	la	la	X
ertr-510	6	99	mancha	mancha	PROPN
ertr-510	6	100	(	(	PUNCT
ertr-510	6	101	spain	spain	PROPN
ertr-510	6	102	)	)	PUNCT
ertr-510	6	103	and	and	CCONJ
ertr-510	6	104	a	a	DET
ertr-510	6	105	marie	marie	PROPN
ertr-510	6	106	curie	curie	PROPN
ertr-510	6	107	fellow	fellow	NOUN
ertr-510	6	108	at	at	ADP
ertr-510	6	109	san	san	PROPN
ertr-510	6	110	diego	diego	PROPN
ertr-510	6	111	state	state	PROPN
ertr-510	6	112	university	university	PROPN
ertr-510	6	113	(	(	PUNCT
ertr-510	6	114	usa	usa	PROPN
ertr-510	6	115	)	)	PUNCT
ertr-510	6	116	.	.	PUNCT
ertr-510	7	1	her	her	PRON
ertr-510	7	2	research	research	NOUN
ertr-510	7	3	focuses	focus	VERB
ertr-510	7	4	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-510	7	5	mailto:estrella.diaz@uclm.es	mailto:estrella.diaz@uclm.es	ADJ
ertr-510	7	6	mailto:agueda.esteban@uclm.es	mailto:agueda.esteban@uclm.es	PROPN
ertr-510	7	7	mailto:luisa.andreu@uv.es	mailto:luisa.andreu@uv.es	ADJ
ertr-510	7	8	e	e	NOUN
ertr-510	7	9	-	-	NOUN
ertr-510	7	10	review	review	NOUN
ertr-510	7	11	of	of	ADP
ertr-510	7	12	tourism	tourism	NOUN
ertr-510	7	13	research	research	NOUN
ertr-510	7	14	(	(	PUNCT
ertr-510	7	15	ertr	ertr	NOUN
ertr-510	7	16	)	)	PUNCT
ertr-510	7	17	,	,	PUNCT
ertr-510	7	18	vol	vol	NOUN
ertr-510	7	19	.	.	PROPN
ertr-510	7	20	17	17	NUM
ertr-510	7	21	,	,	PUNCT
ertr-510	7	22	no	no	INTJ
ertr-510	7	23	.	.	NOUN
ertr-510	7	24	2	2	NUM
ertr-510	7	25	,	,	PUNCT
ertr-510	7	26	2019	2019	NUM
ertr-510	7	27	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	7	28	262	262	NUM
ertr-510	7	29	on	on	ADP
ertr-510	7	30	consumer	consumer	NOUN
ertr-510	7	31	behaviour	behaviour	NOUN
ertr-510	7	32	,	,	PUNCT
ertr-510	7	33	distribution	distribution	NOUN
ertr-510	7	34	and	and	CCONJ
ertr-510	7	35	logistics	logistic	NOUN
ertr-510	7	36	management	management	NOUN
ertr-510	7	37	,	,	PUNCT
ertr-510	7	38	new	new	ADJ
ertr-510	7	39	technologies	technology	NOUN
ertr-510	7	40	,	,	PUNCT
ertr-510	7	41	and	and	CCONJ
ertr-510	7	42	tourism	tourism	NOUN
ertr-510	7	43	marketing	marketing	NOUN
ertr-510	7	44	.	.	PUNCT
ertr-510	8	1	águeda	águeda	PROPN
ertr-510	8	2	esteban	esteban	PROPN
ertr-510	8	3	is	be	AUX
ertr-510	8	4	professor	professor	NOUN
ertr-510	8	5	of	of	ADP
ertr-510	8	6	marketing	marketing	NOUN
ertr-510	8	7	at	at	ADP
ertr-510	8	8	the	the	DET
ertr-510	8	9	university	university	PROPN
ertr-510	8	10	of	of	ADP
ertr-510	8	11	castilla	castilla	PROPN
ertr-510	8	12	-	-	PUNCT
ertr-510	8	13	la	la	X
ertr-510	8	14	mancha	mancha	PROPN
ertr-510	8	15	(	(	PUNCT
ertr-510	8	16	spain	spain	PROPN
ertr-510	8	17	)	)	PUNCT
ertr-510	8	18	and	and	CCONJ
ertr-510	8	19	sub	sub	NOUN
ertr-510	8	20	-	-	NOUN
ertr-510	8	21	director	director	NOUN
ertr-510	8	22	of	of	ADP
ertr-510	8	23	business	business	PROPN
ertr-510	8	24	administration	administration	PROPN
ertr-510	8	25	department	department	PROPN
ertr-510	8	26	.	.	PUNCT
ertr-510	9	1	her	her	PRON
ertr-510	9	2	main	main	ADJ
ertr-510	9	3	research	research	NOUN
ertr-510	9	4	concerns	concern	VERB
ertr-510	9	5	the	the	DET
ertr-510	9	6	demand	demand	NOUN
ertr-510	9	7	behaviour	behaviour	NOUN
ertr-510	9	8	,	,	PUNCT
ertr-510	9	9	tourism	tourism	NOUN
ertr-510	9	10	and	and	CCONJ
ertr-510	9	11	digital	digital	ADJ
ertr-510	9	12	marketing	marketing	NOUN
ertr-510	9	13	,	,	PUNCT
ertr-510	9	14	service	service	NOUN
ertr-510	9	15	marketing	marketing	NOUN
ertr-510	9	16	and	and	CCONJ
ertr-510	9	17	strategic	strategic	ADJ
ertr-510	9	18	marketing	marketing	NOUN
ertr-510	9	19	.	.	PUNCT
ertr-510	10	1	luisa	luisa	PROPN
ertr-510	10	2	andreu	andreu	PROPN
ertr-510	10	3	is	be	AUX
ertr-510	10	4	an	an	DET
ertr-510	10	5	associate	associate	ADJ
ertr-510	10	6	professor	professor	NOUN
ertr-510	10	7	of	of	ADP
ertr-510	10	8	marketing	marketing	NOUN
ertr-510	10	9	at	at	ADP
ertr-510	10	10	the	the	DET
ertr-510	10	11	university	university	NOUN
ertr-510	10	12	of	of	ADP
ertr-510	10	13	valencia	valencia	PROPN
ertr-510	10	14	and	and	CCONJ
ertr-510	10	15	a	a	DET
ertr-510	10	16	visiting	visit	VERB
ertr-510	10	17	research	research	NOUN
ertr-510	10	18	fellow	fellow	NOUN
ertr-510	10	19	at	at	ADP
ertr-510	10	20	the	the	DET
ertr-510	10	21	university	university	NOUN
ertr-510	10	22	of	of	ADP
ertr-510	10	23	surrey	surrey	PROPN
ertr-510	10	24	.	.	PUNCT
ertr-510	11	1	her	her	PRON
ertr-510	11	2	main	main	ADJ
ertr-510	11	3	research	research	NOUN
ertr-510	11	4	interests	interest	NOUN
ertr-510	11	5	are	be	AUX
ertr-510	11	6	destination	destination	NOUN
ertr-510	11	7	marketing	marketing	NOUN
ertr-510	11	8	,	,	PUNCT
ertr-510	11	9	tourist	tourist	NOUN
ertr-510	11	10	behaviour	behaviour	NOUN
ertr-510	11	11	,	,	PUNCT
ertr-510	11	12	service	service	NOUN
ertr-510	11	13	marketing	marketing	NOUN
ertr-510	11	14	,	,	PUNCT
ertr-510	11	15	corporate	corporate	ADJ
ertr-510	11	16	social	social	ADJ
ertr-510	11	17	responsibility	responsibility	NOUN
ertr-510	11	18	and	and	CCONJ
ertr-510	11	19	digital	digital	ADJ
ertr-510	11	20	marketing	marketing	NOUN
ertr-510	11	21	.	.	PUNCT
ertr-510	12	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-510	13	1	e	e	X
ertr-510	13	2	-	-	NOUN
ertr-510	13	3	review	review	NOUN
ertr-510	13	4	of	of	ADP
ertr-510	13	5	tourism	tourism	NOUN
ertr-510	13	6	research	research	NOUN
ertr-510	13	7	(	(	PUNCT
ertr-510	13	8	ertr	ertr	NOUN
ertr-510	13	9	)	)	PUNCT
ertr-510	13	10	,	,	PUNCT
ertr-510	13	11	vol	vol	NOUN
ertr-510	13	12	.	.	PROPN
ertr-510	13	13	17	17	NUM
ertr-510	13	14	,	,	PUNCT
ertr-510	13	15	no	no	INTJ
ertr-510	13	16	.	.	NOUN
ertr-510	13	17	2	2	NUM
ertr-510	13	18	,	,	PUNCT
ertr-510	13	19	2019	2019	NUM
ertr-510	13	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	13	21	263	263	NUM
ertr-510	13	22	introduction	introduction	NOUN
ertr-510	13	23	the	the	DET
ertr-510	13	24	use	use	NOUN
ertr-510	13	25	of	of	ADP
ertr-510	13	26	different	different	ADJ
ertr-510	13	27	online	online	ADJ
ertr-510	13	28	technologies	technology	NOUN
ertr-510	13	29	has	have	AUX
ertr-510	13	30	become	become	VERB
ertr-510	13	31	an	an	DET
ertr-510	13	32	important	important	ADJ
ertr-510	13	33	issue	issue	NOUN
ertr-510	13	34	that	that	PRON
ertr-510	13	35	can	can	AUX
ertr-510	13	36	influence	influence	VERB
ertr-510	13	37	consumers	consumer	NOUN
ertr-510	13	38	and	and	CCONJ
ertr-510	13	39	organisations	organisation	NOUN
ertr-510	13	40	alike	alike	ADV
ertr-510	13	41	.	.	PUNCT
ertr-510	14	1	the	the	DET
ertr-510	14	2	internet	internet	NOUN
ertr-510	14	3	has	have	AUX
ertr-510	14	4	revolutionised	revolutionise	VERB
ertr-510	14	5	diverse	diverse	ADJ
ertr-510	14	6	industries	industry	NOUN
ertr-510	14	7	within	within	ADP
ertr-510	14	8	the	the	DET
ertr-510	14	9	economy	economy	NOUN
ertr-510	14	10	,	,	PUNCT
ertr-510	14	11	but	but	CCONJ
ertr-510	14	12	technology	technology	NOUN
ertr-510	14	13	is	be	AUX
ertr-510	14	14	evolving	evolve	VERB
ertr-510	14	15	even	even	ADV
ertr-510	14	16	faster	fast	ADV
ertr-510	14	17	in	in	ADP
ertr-510	14	18	the	the	DET
ertr-510	14	19	tourism	tourism	NOUN
ertr-510	14	20	industry	industry	NOUN
ertr-510	14	21	.	.	PUNCT
ertr-510	15	1	the	the	DET
ertr-510	15	2	development	development	NOUN
ertr-510	15	3	of	of	ADP
ertr-510	15	4	new	new	ADJ
ertr-510	15	5	technologies	technology	NOUN
ertr-510	15	6	is	be	AUX
ertr-510	15	7	creating	create	VERB
ertr-510	15	8	a	a	DET
ertr-510	15	9	digital	digital	ADJ
ertr-510	15	10	revolution	revolution	NOUN
ertr-510	15	11	in	in	ADP
ertr-510	15	12	the	the	DET
ertr-510	15	13	tourism	tourism	NOUN
ertr-510	15	14	industry	industry	NOUN
ertr-510	15	15	,	,	PUNCT
ertr-510	15	16	giving	give	VERB
ertr-510	15	17	rise	rise	NOUN
ertr-510	15	18	to	to	ADP
ertr-510	15	19	the	the	DET
ertr-510	15	20	concept	concept	NOUN
ertr-510	15	21	of	of	ADP
ertr-510	15	22	smart	smart	ADJ
ertr-510	15	23	tourism	tourism	NOUN
ertr-510	15	24	(	(	PUNCT
ertr-510	15	25	huang	huang	PROPN
ertr-510	15	26	et	et	PROPN
ertr-510	15	27	al	al	PROPN
ertr-510	15	28	.	.	PROPN
ertr-510	15	29	2017	2017	NUM
ertr-510	15	30	)	)	PUNCT
ertr-510	15	31	.	.	PUNCT
ertr-510	16	1	the	the	DET
ertr-510	16	2	term	term	NOUN
ertr-510	16	3	smart	smart	ADJ
ertr-510	16	4	tourism	tourism	NOUN
ertr-510	16	5	,	,	PUNCT
ertr-510	16	6	along	along	ADP
ertr-510	16	7	with	with	ADP
ertr-510	16	8	the	the	DET
ertr-510	16	9	associated	associated	ADJ
ertr-510	16	10	technologies	technology	NOUN
ertr-510	16	11	,	,	PUNCT
ertr-510	16	12	has	have	AUX
ertr-510	16	13	become	become	VERB
ertr-510	16	14	a	a	DET
ertr-510	16	15	common	common	ADJ
ertr-510	16	16	term	term	NOUN
ertr-510	16	17	to	to	PART
ertr-510	16	18	describe	describe	VERB
ertr-510	16	19	this	this	DET
ertr-510	16	20	interconnection	interconnection	NOUN
ertr-510	16	21	,	,	PUNCT
ertr-510	16	22	synchronisation	synchronisation	NOUN
ertr-510	16	23	and	and	CCONJ
ertr-510	16	24	concerted	concerted	ADJ
ertr-510	16	25	use	use	NOUN
ertr-510	16	26	of	of	ADP
ertr-510	16	27	different	different	ADJ
ertr-510	16	28	technologies	technology	NOUN
ertr-510	16	29	for	for	ADP
ertr-510	16	30	travel	travel	NOUN
ertr-510	16	31	(	(	PUNCT
ertr-510	16	32	gretzel	gretzel	PROPN
ertr-510	16	33	et	et	PROPN
ertr-510	16	34	al	al	PROPN
ertr-510	16	35	.	.	PROPN
ertr-510	16	36	2015	2015	NUM
ertr-510	16	37	)	)	PUNCT
ertr-510	16	38	.	.	PUNCT
ertr-510	17	1	the	the	DET
ertr-510	17	2	notion	notion	NOUN
ertr-510	17	3	of	of	ADP
ertr-510	17	4	smart	smart	ADJ
ertr-510	17	5	tourism	tourism	NOUN
ertr-510	17	6	has	have	AUX
ertr-510	17	7	developed	develop	VERB
ertr-510	17	8	thanks	thank	NOUN
ertr-510	17	9	to	to	ADP
ertr-510	17	10	advanced	advanced	ADJ
ertr-510	17	11	information	information	NOUN
ertr-510	17	12	and	and	CCONJ
ertr-510	17	13	communication	communication	NOUN
ertr-510	17	14	infrastructures	infrastructure	NOUN
ertr-510	17	15	and	and	CCONJ
ertr-510	17	16	capabilities	capability	NOUN
ertr-510	17	17	.	.	PUNCT
ertr-510	18	1	specifically	specifically	ADV
ertr-510	18	2	,	,	PUNCT
ertr-510	18	3	small	small	ADJ
ertr-510	18	4	and	and	CCONJ
ertr-510	18	5	medium	medium	ADJ
ertr-510	18	6	-	-	PUNCT
ertr-510	18	7	sized	sized	ADJ
ertr-510	18	8	enterprises	enterprise	NOUN
ertr-510	18	9	(	(	PUNCT
ertr-510	18	10	smes	sme	NOUN
ertr-510	18	11	)	)	PUNCT
ertr-510	18	12	have	have	AUX
ertr-510	18	13	undergone	undergo	VERB
ertr-510	18	14	a	a	DET
ertr-510	18	15	major	major	ADJ
ertr-510	18	16	re	re	NOUN
ertr-510	18	17	-	-	NOUN
ertr-510	18	18	engineering	engineering	NOUN
ertr-510	18	19	of	of	ADP
ertr-510	18	20	structures	structure	NOUN
ertr-510	18	21	,	,	PUNCT
ertr-510	18	22	processes	process	NOUN
ertr-510	18	23	and	and	CCONJ
ertr-510	18	24	strategies	strategy	NOUN
ertr-510	18	25	to	to	PART
ertr-510	18	26	take	take	VERB
ertr-510	18	27	advantage	advantage	NOUN
ertr-510	18	28	of	of	ADP
ertr-510	18	29	the	the	DET
ertr-510	18	30	full	full	ADJ
ertr-510	18	31	potential	potential	NOUN
ertr-510	18	32	offered	offer	VERB
ertr-510	18	33	by	by	ADP
ertr-510	18	34	emerging	emerge	VERB
ertr-510	18	35	smart	smart	ADJ
ertr-510	18	36	technologies	technology	NOUN
ertr-510	18	37	.	.	PUNCT
ertr-510	19	1	these	these	DET
ertr-510	19	2	factors	factor	NOUN
ertr-510	19	3	improve	improve	VERB
ertr-510	19	4	tourism	tourism	NOUN
ertr-510	19	5	management	management	NOUN
ertr-510	19	6	and	and	CCONJ
ertr-510	19	7	governance	governance	NOUN
ertr-510	19	8	,	,	PUNCT
ertr-510	19	9	facilitate	facilitate	NOUN
ertr-510	19	10	service	service	NOUN
ertr-510	19	11	innovation	innovation	NOUN
ertr-510	19	12	,	,	PUNCT
ertr-510	19	13	enhance	enhance	VERB
ertr-510	19	14	tourist	tourist	NOUN
ertr-510	19	15	experiences	experience	NOUN
ertr-510	19	16	and	and	CCONJ
ertr-510	19	17	allow	allow	VERB
ertr-510	19	18	firms	firm	NOUN
ertr-510	19	19	to	to	PART
ertr-510	19	20	achieve	achieve	VERB
ertr-510	19	21	competitive	competitive	ADJ
ertr-510	19	22	advantages	advantage	NOUN
ertr-510	19	23	.	.	PUNCT
ertr-510	20	1	hence	hence	ADV
ertr-510	20	2	,	,	PUNCT
ertr-510	20	3	smart	smart	ADJ
ertr-510	20	4	tourism	tourism	NOUN
ertr-510	20	5	is	be	AUX
ertr-510	20	6	highly	highly	ADV
ertr-510	20	7	relevant	relevant	ADJ
ertr-510	20	8	as	as	ADP
ertr-510	20	9	a	a	DET
ertr-510	20	10	strategic	strategic	ADJ
ertr-510	20	11	tool	tool	NOUN
ertr-510	20	12	for	for	ADP
ertr-510	20	13	tourism	tourism	NOUN
ertr-510	20	14	development	development	NOUN
ertr-510	20	15	,	,	PUNCT
ertr-510	20	16	value	value	NOUN
ertr-510	20	17	creation	creation	NOUN
ertr-510	20	18	and	and	CCONJ
ertr-510	20	19	competitiveness	competitiveness	NOUN
ertr-510	20	20	(	(	PUNCT
ertr-510	20	21	hunter	hunter	NOUN
ertr-510	20	22	et	et	PROPN
ertr-510	20	23	al	al	PROPN
ertr-510	20	24	.	.	PROPN
ertr-510	20	25	2015	2015	NUM
ertr-510	20	26	)	)	PUNCT
ertr-510	20	27	.	.	PUNCT
ertr-510	21	1	numerous	numerous	ADJ
ertr-510	21	2	studies	study	NOUN
ertr-510	21	3	have	have	AUX
ertr-510	21	4	focused	focus	VERB
ertr-510	21	5	on	on	ADP
ertr-510	21	6	the	the	DET
ertr-510	21	7	use	use	NOUN
ertr-510	21	8	of	of	ADP
ertr-510	21	9	smart	smart	ADJ
ertr-510	21	10	tourism	tourism	NOUN
ertr-510	21	11	technologies	technology	NOUN
ertr-510	21	12	(	(	PUNCT
ertr-510	21	13	arenas	arenas	PROPN
ertr-510	21	14	et	et	PROPN
ertr-510	21	15	al	al	PROPN
ertr-510	21	16	.	.	PROPN
ertr-510	21	17	2019	2019	NUM
ertr-510	21	18	)	)	PUNCT
ertr-510	21	19	.	.	PUNCT
ertr-510	22	1	however	however	ADV
ertr-510	22	2	,	,	PUNCT
ertr-510	22	3	no	no	DET
ertr-510	22	4	studies	study	NOUN
ertr-510	22	5	have	have	AUX
ertr-510	22	6	analysed	analyse	VERB
ertr-510	22	7	the	the	DET
ertr-510	22	8	impact	impact	NOUN
ertr-510	22	9	of	of	ADP
ertr-510	22	10	the	the	DET
ertr-510	22	11	use	use	NOUN
ertr-510	22	12	of	of	ADP
ertr-510	22	13	smart	smart	ADJ
ertr-510	22	14	technologies	technology	NOUN
ertr-510	22	15	using	use	VERB
ertr-510	22	16	a	a	DET
ertr-510	22	17	double	double	ADJ
ertr-510	22	18	perspective	perspective	NOUN
ertr-510	22	19	on	on	ADP
ertr-510	22	20	both	both	CCONJ
ertr-510	22	21	the	the	DET
ertr-510	22	22	consumer	consumer	NOUN
ertr-510	22	23	level	level	NOUN
ertr-510	22	24	and	and	CCONJ
ertr-510	22	25	the	the	DET
ertr-510	22	26	business	business	NOUN
ertr-510	22	27	level	level	NOUN
ertr-510	22	28	.	.	PUNCT
ertr-510	23	1	motivated	motivate	VERB
ertr-510	23	2	by	by	ADP
ertr-510	23	3	these	these	DET
ertr-510	23	4	trends	trend	NOUN
ertr-510	23	5	,	,	PUNCT
ertr-510	23	6	this	this	DET
ertr-510	23	7	ongoing	ongoing	ADJ
ertr-510	23	8	research	research	NOUN
ertr-510	23	9	pursues	pursue	VERB
ertr-510	23	10	two	two	NUM
ertr-510	23	11	objectives	objective	NOUN
ertr-510	23	12	.	.	PUNCT
ertr-510	24	1	(	(	PUNCT
ertr-510	24	2	1	1	X
ertr-510	24	3	)	)	PUNCT
ertr-510	24	4	the	the	DET
ertr-510	24	5	first	first	ADJ
ertr-510	24	6	is	be	AUX
ertr-510	24	7	to	to	PART
ertr-510	24	8	identify	identify	VERB
ertr-510	24	9	the	the	DET
ertr-510	24	10	constituents	constituent	NOUN
ertr-510	24	11	of	of	ADP
ertr-510	24	12	smart	smart	ADJ
ertr-510	24	13	consumer	consumer	NOUN
ertr-510	24	14	experience	experience	NOUN
ertr-510	24	15	(	(	PUNCT
ertr-510	24	16	sce	sce	PROPN
ertr-510	24	17	)	)	PUNCT
ertr-510	24	18	and	and	CCONJ
ertr-510	24	19	to	to	PART
ertr-510	24	20	model	model	VERB
ertr-510	24	21	outcomes	outcome	NOUN
ertr-510	24	22	at	at	ADP
ertr-510	24	23	the	the	DET
ertr-510	24	24	consumer	consumer	NOUN
ertr-510	24	25	level	level	NOUN
ertr-510	24	26	(	(	PUNCT
ertr-510	24	27	behavioural	behavioural	ADJ
ertr-510	24	28	intentions	intention	NOUN
ertr-510	24	29	,	,	PUNCT
ertr-510	24	30	word	word	NOUN
ertr-510	24	31	of	of	ADP
ertr-510	24	32	mouth	mouth	NOUN
ertr-510	24	33	,	,	PUNCT
ertr-510	24	34	buying	buying	NOUN
ertr-510	24	35	effectiveness	effectiveness	NOUN
ertr-510	24	36	,	,	PUNCT
ertr-510	24	37	consumer	consumer	NOUN
ertr-510	24	38	well	well	ADV
ertr-510	24	39	-	-	PUNCT
ertr-510	24	40	being	being	NOUN
ertr-510	24	41	,	,	PUNCT
ertr-510	24	42	perceived	perceive	VERB
ertr-510	24	43	risk	risk	NOUN
ertr-510	24	44	and	and	CCONJ
ertr-510	24	45	stickiness	stickiness	NOUN
ertr-510	24	46	to	to	ADP
ertr-510	24	47	organisations	organisation	NOUN
ertr-510	24	48	)	)	PUNCT
ertr-510	24	49	.	.	PUNCT
ertr-510	25	1	furthermore	furthermore	ADV
ertr-510	25	2	,	,	PUNCT
ertr-510	25	3	the	the	DET
ertr-510	25	4	study	study	NOUN
ertr-510	25	5	will	will	AUX
ertr-510	25	6	analyse	analyse	VERB
ertr-510	25	7	gender	gender	NOUN
ertr-510	25	8	differences	difference	NOUN
ertr-510	25	9	in	in	ADP
ertr-510	25	10	the	the	DET
ertr-510	25	11	effects	effect	NOUN
ertr-510	25	12	of	of	ADP
ertr-510	25	13	sce	sce	PROPN
ertr-510	25	14	.	.	PUNCT
ertr-510	26	1	(	(	PUNCT
ertr-510	26	2	2	2	X
ertr-510	26	3	)	)	PUNCT
ertr-510	26	4	the	the	DET
ertr-510	26	5	second	second	ADJ
ertr-510	26	6	objective	objective	NOUN
ertr-510	26	7	is	be	AUX
ertr-510	26	8	to	to	PART
ertr-510	26	9	examine	examine	VERB
ertr-510	26	10	how	how	SCONJ
ertr-510	26	11	the	the	DET
ertr-510	26	12	use	use	NOUN
ertr-510	26	13	of	of	ADP
ertr-510	26	14	smart	smart	ADJ
ertr-510	26	15	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-510	26	16	e	e	NOUN
ertr-510	26	17	-	-	NOUN
ertr-510	26	18	review	review	NOUN
ertr-510	26	19	of	of	ADP
ertr-510	26	20	tourism	tourism	NOUN
ertr-510	26	21	research	research	NOUN
ertr-510	26	22	(	(	PUNCT
ertr-510	26	23	ertr	ertr	NOUN
ertr-510	26	24	)	)	PUNCT
ertr-510	26	25	,	,	PUNCT
ertr-510	26	26	vol	vol	NOUN
ertr-510	26	27	.	.	PROPN
ertr-510	26	28	17	17	NUM
ertr-510	26	29	,	,	PUNCT
ertr-510	26	30	no	no	INTJ
ertr-510	26	31	.	.	NOUN
ertr-510	26	32	2	2	NUM
ertr-510	26	33	,	,	PUNCT
ertr-510	26	34	2019	2019	NUM
ertr-510	26	35	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	26	36	264	264	NUM
ertr-510	26	37	technologies	technology	NOUN
ertr-510	26	38	affects	affect	VERB
ertr-510	26	39	co	co	NOUN
ertr-510	26	40	-	-	NOUN
ertr-510	26	41	creation	creation	NOUN
ertr-510	26	42	,	,	PUNCT
ertr-510	26	43	value	value	NOUN
ertr-510	26	44	offerings	offering	NOUN
ertr-510	26	45	and	and	CCONJ
ertr-510	26	46	perceptions	perception	NOUN
ertr-510	26	47	of	of	ADP
ertr-510	26	48	service	service	NOUN
ertr-510	26	49	cannibalisation	cannibalisation	NOUN
ertr-510	26	50	as	as	ADV
ertr-510	26	51	well	well	ADV
ertr-510	26	52	as	as	ADP
ertr-510	26	53	business	business	NOUN
ertr-510	26	54	competitiveness	competitiveness	NOUN
ertr-510	26	55	.	.	PUNCT
ertr-510	27	1	both	both	DET
ertr-510	27	2	models	model	NOUN
ertr-510	27	3	will	will	AUX
ertr-510	27	4	be	be	AUX
ertr-510	27	5	analysed	analyse	VERB
ertr-510	27	6	in	in	ADP
ertr-510	27	7	europe	europe	PROPN
ertr-510	27	8	and	and	CCONJ
ertr-510	27	9	united	united	PROPN
ertr-510	27	10	states	states	PROPN
ertr-510	27	11	.	.	PUNCT
ertr-510	28	1	this	this	DET
ertr-510	28	2	paper	paper	NOUN
ertr-510	28	3	first	first	ADV
ertr-510	28	4	presents	present	VERB
ertr-510	28	5	the	the	DET
ertr-510	28	6	conceptual	conceptual	ADJ
ertr-510	28	7	framework	framework	NOUN
ertr-510	28	8	for	for	ADP
ertr-510	28	9	smart	smart	ADJ
ertr-510	28	10	technologies	technology	NOUN
ertr-510	28	11	and	and	CCONJ
ertr-510	28	12	their	their	PRON
ertr-510	28	13	effects	effect	NOUN
ertr-510	28	14	on	on	ADP
ertr-510	28	15	consumers	consumer	NOUN
ertr-510	28	16	and	and	CCONJ
ertr-510	28	17	businesses	business	NOUN
ertr-510	28	18	,	,	PUNCT
ertr-510	28	19	offering	offer	VERB
ertr-510	28	20	hypotheses	hypothesis	NOUN
ertr-510	28	21	and	and	CCONJ
ertr-510	28	22	a	a	DET
ertr-510	28	23	theoretical	theoretical	ADJ
ertr-510	28	24	model	model	NOUN
ertr-510	28	25	.	.	PUNCT
ertr-510	29	1	next	next	ADV
ertr-510	29	2	,	,	PUNCT
ertr-510	29	3	the	the	DET
ertr-510	29	4	paper	paper	NOUN
ertr-510	29	5	outlines	outline	VERB
ertr-510	29	6	the	the	DET
ertr-510	29	7	method	method	NOUN
ertr-510	29	8	,	,	PUNCT
ertr-510	29	9	describing	describe	VERB
ertr-510	29	10	the	the	DET
ertr-510	29	11	data	datum	NOUN
ertr-510	29	12	sample	sample	NOUN
ertr-510	29	13	and	and	CCONJ
ertr-510	29	14	the	the	DET
ertr-510	29	15	data	data	NOUN
ertr-510	29	16	collection	collection	NOUN
ertr-510	29	17	process	process	NOUN
ertr-510	29	18	.	.	PUNCT
ertr-510	30	1	finally	finally	ADV
ertr-510	30	2	,	,	PUNCT
ertr-510	30	3	the	the	DET
ertr-510	30	4	paper	paper	NOUN
ertr-510	30	5	highlights	highlight	VERB
ertr-510	30	6	several	several	ADJ
ertr-510	30	7	critical	critical	ADJ
ertr-510	30	8	managerial	managerial	ADJ
ertr-510	30	9	implications	implication	NOUN
ertr-510	30	10	and	and	CCONJ
ertr-510	30	11	discusses	discuss	VERB
ertr-510	30	12	limitations	limitation	NOUN
ertr-510	30	13	and	and	CCONJ
ertr-510	30	14	suggestions	suggestion	NOUN
ertr-510	30	15	for	for	ADP
ertr-510	30	16	further	further	ADJ
ertr-510	30	17	research	research	NOUN
ertr-510	30	18	.	.	PUNCT
ertr-510	31	1	conceptual	conceptual	ADJ
ertr-510	31	2	framework	framework	NOUN
ertr-510	31	3	smart	smart	ADJ
ertr-510	31	4	tourism	tourism	NOUN
ertr-510	31	5	is	be	AUX
ertr-510	31	6	defined	define	VERB
ertr-510	31	7	as	as	ADP
ertr-510	31	8	an	an	DET
ertr-510	31	9	information	information	NOUN
ertr-510	31	10	and	and	CCONJ
ertr-510	31	11	communication	communication	NOUN
ertr-510	31	12	technology	technology	NOUN
ertr-510	31	13	(	(	PUNCT
ertr-510	31	14	ict)integrated	ict)integrated	ADJ
ertr-510	31	15	tourism	tourism	NOUN
ertr-510	31	16	platform	platform	NOUN
ertr-510	31	17	that	that	PRON
ertr-510	31	18	incorporates	incorporate	VERB
ertr-510	31	19	tourism	tourism	NOUN
ertr-510	31	20	sources	source	NOUN
ertr-510	31	21	and	and	CCONJ
ertr-510	31	22	technologies	technology	NOUN
ertr-510	31	23	such	such	ADJ
ertr-510	31	24	as	as	ADP
ertr-510	31	25	artificial	artificial	ADJ
ertr-510	31	26	intelligence	intelligence	NOUN
ertr-510	31	27	,	,	PUNCT
ertr-510	31	28	mobile	mobile	ADJ
ertr-510	31	29	communication	communication	NOUN
ertr-510	31	30	,	,	PUNCT
ertr-510	31	31	cloud	cloud	NOUN
ertr-510	31	32	computing	computing	NOUN
ertr-510	31	33	and	and	CCONJ
ertr-510	31	34	the	the	DET
ertr-510	31	35	internet	internet	NOUN
ertr-510	31	36	of	of	ADP
ertr-510	31	37	things	thing	NOUN
ertr-510	31	38	(	(	PUNCT
ertr-510	31	39	iot	iot	NOUN
ertr-510	31	40	)	)	PUNCT
ertr-510	31	41	to	to	PART
ertr-510	31	42	provide	provide	VERB
ertr-510	31	43	explicit	explicit	ADJ
ertr-510	31	44	information	information	NOUN
ertr-510	31	45	and	and	CCONJ
ertr-510	31	46	satisfactory	satisfactory	ADJ
ertr-510	31	47	services	service	NOUN
ertr-510	31	48	to	to	ADP
ertr-510	31	49	tourists	tourist	NOUN
ertr-510	31	50	based	base	VERB
ertr-510	31	51	on	on	ADP
ertr-510	31	52	the	the	DET
ertr-510	31	53	development	development	NOUN
ertr-510	31	54	of	of	ADP
ertr-510	31	55	innovative	innovative	ADJ
ertr-510	31	56	mobile	mobile	ADJ
ertr-510	31	57	communication	communication	NOUN
ertr-510	31	58	technology	technology	NOUN
ertr-510	31	59	(	(	PUNCT
ertr-510	31	60	zhang	zhang	X
ertr-510	31	61	et	et	PROPN
ertr-510	31	62	al	al	PROPN
ertr-510	31	63	.	.	PROPN
ertr-510	31	64	2012	2012	NUM
ertr-510	31	65	)	)	PUNCT
ertr-510	31	66	.	.	PUNCT
ertr-510	32	1	the	the	DET
ertr-510	32	2	emergence	emergence	NOUN
ertr-510	32	3	of	of	ADP
ertr-510	32	4	smart	smart	ADJ
ertr-510	32	5	tourism	tourism	NOUN
ertr-510	32	6	has	have	AUX
ertr-510	32	7	changed	change	VERB
ertr-510	32	8	people	people	NOUN
ertr-510	32	9	’s	’s	PART
ertr-510	32	10	consumption	consumption	NOUN
ertr-510	32	11	habits	habit	NOUN
ertr-510	32	12	and	and	CCONJ
ertr-510	32	13	tourism	tourism	NOUN
ertr-510	32	14	experiences	experience	NOUN
ertr-510	32	15	(	(	PUNCT
ertr-510	32	16	jovicic	jovicic	NOUN
ertr-510	32	17	,	,	PUNCT
ertr-510	32	18	2019	2019	NUM
ertr-510	32	19	)	)	PUNCT
ertr-510	32	20	.	.	PUNCT
ertr-510	33	1	in	in	ADP
ertr-510	33	2	particular	particular	ADJ
ertr-510	33	3	,	,	PUNCT
ertr-510	33	4	a	a	DET
ertr-510	33	5	shift	shift	NOUN
ertr-510	33	6	towards	towards	ADP
ertr-510	33	7	consumer	consumer	NOUN
ertr-510	33	8	-	-	PUNCT
ertr-510	33	9	centric	centric	ADJ
ertr-510	33	10	perspectives	perspective	NOUN
ertr-510	33	11	has	have	AUX
ertr-510	33	12	occurred	occur	VERB
ertr-510	33	13	,	,	PUNCT
ertr-510	33	14	whereby	whereby	SCONJ
ertr-510	33	15	consumers	consumer	NOUN
ertr-510	33	16	occupy	occupy	VERB
ertr-510	33	17	the	the	DET
ertr-510	33	18	central	central	ADJ
ertr-510	33	19	role	role	NOUN
ertr-510	33	20	in	in	ADP
ertr-510	33	21	both	both	CCONJ
ertr-510	33	22	the	the	DET
ertr-510	33	23	co	co	NOUN
ertr-510	33	24	-	-	NOUN
ertr-510	33	25	creation	creation	NOUN
ertr-510	33	26	and	and	CCONJ
ertr-510	33	27	the	the	DET
ertr-510	33	28	consumption	consumption	NOUN
ertr-510	33	29	of	of	ADP
ertr-510	33	30	their	their	PRON
ertr-510	33	31	experiences	experience	NOUN
ertr-510	33	32	(	(	PUNCT
ertr-510	33	33	shaw	shaw	PROPN
ertr-510	33	34	et	et	PROPN
ertr-510	33	35	al	al	PROPN
ertr-510	33	36	.	.	PROPN
ertr-510	33	37	2011	2011	NUM
ertr-510	33	38	)	)	PUNCT
ertr-510	33	39	.	.	PUNCT
ertr-510	34	1	smart	smart	ADJ
ertr-510	34	2	tools	tool	NOUN
ertr-510	34	3	are	be	AUX
ertr-510	34	4	instrumental	instrumental	ADJ
ertr-510	34	5	in	in	ADP
ertr-510	34	6	enabling	enable	VERB
ertr-510	34	7	tourism	tourism	NOUN
ertr-510	34	8	organisations	organisation	NOUN
ertr-510	34	9	to	to	PART
ertr-510	34	10	develop	develop	VERB
ertr-510	34	11	dynamic	dynamic	ADJ
ertr-510	34	12	connections	connection	NOUN
ertr-510	34	13	between	between	ADP
ertr-510	34	14	firms	firm	NOUN
ertr-510	34	15	and	and	CCONJ
ertr-510	34	16	consumers	consumer	NOUN
ertr-510	34	17	because	because	SCONJ
ertr-510	34	18	technologies	technology	NOUN
ertr-510	34	19	enable	enable	VERB
ertr-510	34	20	them	they	PRON
ertr-510	34	21	to	to	AUX
ertr-510	34	22	network	network	VERB
ertr-510	34	23	with	with	ADP
ertr-510	34	24	others	other	NOUN
ertr-510	34	25	and	and	CCONJ
ertr-510	34	26	seamlessly	seamlessly	ADV
ertr-510	34	27	exchange	exchange	VERB
ertr-510	34	28	resources	resource	NOUN
ertr-510	34	29	.	.	PUNCT
ertr-510	35	1	thus	thus	ADV
ertr-510	35	2	,	,	PUNCT
ertr-510	35	3	the	the	DET
ertr-510	35	4	use	use	NOUN
ertr-510	35	5	of	of	ADP
ertr-510	35	6	smart	smart	ADJ
ertr-510	35	7	technologies	technology	NOUN
ertr-510	35	8	can	can	AUX
ertr-510	35	9	influence	influence	VERB
ertr-510	35	10	consumers	consumer	NOUN
ertr-510	35	11	and	and	CCONJ
ertr-510	35	12	organisations	organisation	NOUN
ertr-510	35	13	.	.	PUNCT
ertr-510	36	1	smart	smart	ADJ
ertr-510	36	2	tourism	tourism	NOUN
ertr-510	36	3	and	and	CCONJ
ertr-510	36	4	customer	customer	NOUN
ertr-510	36	5	experience	experience	NOUN
ertr-510	36	6	.	.	PUNCT
ertr-510	37	1	there	there	PRON
ertr-510	37	2	has	have	AUX
ertr-510	37	3	been	be	AUX
ertr-510	37	4	increasing	increase	VERB
ertr-510	37	5	interest	interest	NOUN
ertr-510	37	6	in	in	ADP
ertr-510	37	7	the	the	DET
ertr-510	37	8	consequences	consequence	NOUN
ertr-510	37	9	of	of	ADP
ertr-510	37	10	the	the	DET
ertr-510	37	11	use	use	NOUN
ertr-510	37	12	of	of	ADP
ertr-510	37	13	smart	smart	ADJ
ertr-510	37	14	technologies	technology	NOUN
ertr-510	37	15	on	on	ADP
ertr-510	37	16	sce	sce	PROPN
ertr-510	37	17	.	.	PUNCT
ertr-510	38	1	smart	smart	ADJ
ertr-510	38	2	technologies	technology	NOUN
ertr-510	38	3	have	have	VERB
ertr-510	38	4	the	the	DET
ertr-510	38	5	potential	potential	NOUN
ertr-510	38	6	to	to	PART
ertr-510	38	7	improve	improve	VERB
ertr-510	38	8	consumer	consumer	NOUN
ertr-510	38	9	experience	experience	NOUN
ertr-510	38	10	by	by	ADP
ertr-510	38	11	providing	provide	VERB
ertr-510	38	12	superior	superior	ADJ
ertr-510	38	13	and	and	CCONJ
ertr-510	38	14	personalised	personalised	ADJ
ertr-510	38	15	services	service	NOUN
ertr-510	38	16	(	(	PUNCT
ertr-510	38	17	foroudi	foroudi	PROPN
ertr-510	38	18	et	et	PROPN
ertr-510	38	19	al	al	PROPN
ertr-510	38	20	.	.	PROPN
ertr-510	38	21	2018	2018	NUM
ertr-510	38	22	)	)	PUNCT
ertr-510	38	23	.	.	PUNCT
ertr-510	39	1	sce	sce	PROPN
ertr-510	39	2	acts	act	VERB
ertr-510	39	3	as	as	ADP
ertr-510	39	4	a	a	DET
ertr-510	39	5	system	system	NOUN
ertr-510	39	6	attribute	attribute	NOUN
ertr-510	39	7	that	that	PRON
ertr-510	39	8	affects	affect	VERB
ertr-510	39	9	user	user	NOUN
ertr-510	39	10	evaluations	evaluation	NOUN
ertr-510	39	11	of	of	ADP
ertr-510	39	12	smart	smart	ADJ
ertr-510	39	13	technologies	technology	NOUN
ertr-510	39	14	.	.	PUNCT
ertr-510	40	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-510	41	1	e	e	X
ertr-510	41	2	-	-	NOUN
ertr-510	41	3	review	review	NOUN
ertr-510	41	4	of	of	ADP
ertr-510	41	5	tourism	tourism	NOUN
ertr-510	41	6	research	research	NOUN
ertr-510	41	7	(	(	PUNCT
ertr-510	41	8	ertr	ertr	NOUN
ertr-510	41	9	)	)	PUNCT
ertr-510	41	10	,	,	PUNCT
ertr-510	41	11	vol	vol	NOUN
ertr-510	41	12	.	.	PROPN
ertr-510	41	13	17	17	NUM
ertr-510	41	14	,	,	PUNCT
ertr-510	41	15	no	no	INTJ
ertr-510	41	16	.	.	NOUN
ertr-510	41	17	2	2	NUM
ertr-510	41	18	,	,	PUNCT
ertr-510	41	19	2019	2019	NUM
ertr-510	41	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	41	21	265	265	NUM
ertr-510	41	22	however	however	ADV
ertr-510	41	23	,	,	PUNCT
ertr-510	41	24	as	as	SCONJ
ertr-510	41	25	tourists	tourist	NOUN
ertr-510	41	26	begin	begin	VERB
ertr-510	41	27	to	to	PART
ertr-510	41	28	encounter	encounter	VERB
ertr-510	41	29	technologically	technologically	ADV
ertr-510	41	30	sophisticated	sophisticated	ADJ
ertr-510	41	31	business	business	NOUN
ertr-510	41	32	services	service	NOUN
ertr-510	41	33	,	,	PUNCT
ertr-510	41	34	there	there	PRON
ertr-510	41	35	have	have	AUX
ertr-510	41	36	been	be	AUX
ertr-510	41	37	concerns	concern	NOUN
ertr-510	41	38	regarding	regard	VERB
ertr-510	41	39	customer	customer	NOUN
ertr-510	41	40	adoption	adoption	NOUN
ertr-510	41	41	and	and	CCONJ
ertr-510	41	42	their	their	PRON
ertr-510	41	43	psychological	psychological	ADJ
ertr-510	41	44	reactions	reaction	NOUN
ertr-510	41	45	towards	towards	ADP
ertr-510	41	46	smart	smart	ADJ
ertr-510	41	47	technologies	technology	NOUN
ertr-510	41	48	(	(	PUNCT
ertr-510	41	49	roy	roy	PROPN
ertr-510	41	50	et	et	PROPN
ertr-510	41	51	al	al	PROPN
ertr-510	41	52	.	.	PROPN
ertr-510	41	53	,	,	PUNCT
ertr-510	41	54	2018	2018	NUM
ertr-510	41	55	)	)	PUNCT
ertr-510	41	56	.	.	PUNCT
ertr-510	42	1	this	this	DET
ertr-510	42	2	study	study	NOUN
ertr-510	42	3	considers	consider	VERB
ertr-510	42	4	that	that	SCONJ
ertr-510	42	5	sce	sce	PROPN
ertr-510	42	6	leads	lead	VERB
ertr-510	42	7	to	to	ADP
ertr-510	42	8	increases	increase	NOUN
ertr-510	42	9	in	in	ADP
ertr-510	42	10	consumer	consumer	NOUN
ertr-510	42	11	-	-	PUNCT
ertr-510	42	12	level	level	NOUN
ertr-510	42	13	outcomes	outcome	NOUN
ertr-510	42	14	such	such	ADJ
ertr-510	42	15	as	as	ADP
ertr-510	42	16	behavioural	behavioural	ADJ
ertr-510	42	17	intentions	intention	NOUN
ertr-510	42	18	(	(	PUNCT
ertr-510	42	19	h1	h1	PROPN
ertr-510	42	20	)	)	PUNCT
ertr-510	42	21	,	,	PUNCT
ertr-510	42	22	word	word	NOUN
ertr-510	42	23	of	of	ADP
ertr-510	42	24	mouth	mouth	NOUN
ertr-510	42	25	(	(	PUNCT
ertr-510	42	26	h2	h2	PROPN
ertr-510	42	27	)	)	PUNCT
ertr-510	42	28	,	,	PUNCT
ertr-510	42	29	quality	quality	NOUN
ertr-510	42	30	of	of	ADP
ertr-510	42	31	life	life	NOUN
ertr-510	42	32	(	(	PUNCT
ertr-510	42	33	h3	h3	NOUN
ertr-510	42	34	)	)	PUNCT
ertr-510	42	35	,	,	PUNCT
ertr-510	42	36	buying	buy	VERB
ertr-510	42	37	effectiveness	effectiveness	NOUN
ertr-510	42	38	(	(	PUNCT
ertr-510	42	39	h4	h4	PROPN
ertr-510	42	40	)	)	PUNCT
ertr-510	42	41	and	and	CCONJ
ertr-510	42	42	perceived	perceive	VERB
ertr-510	42	43	risk	risk	NOUN
ertr-510	42	44	(	(	PUNCT
ertr-510	42	45	h5	h5	PROPN
ertr-510	42	46	)	)	PUNCT
ertr-510	42	47	,	,	PUNCT
ertr-510	42	48	as	as	ADV
ertr-510	42	49	well	well	ADV
ertr-510	42	50	as	as	ADP
ertr-510	42	51	business	business	NOUN
ertr-510	42	52	-	-	PUNCT
ertr-510	42	53	level	level	NOUN
ertr-510	42	54	outcomes	outcome	NOUN
ertr-510	42	55	such	such	ADJ
ertr-510	42	56	as	as	ADP
ertr-510	42	57	stickiness	stickiness	NOUN
ertr-510	42	58	to	to	ADP
ertr-510	42	59	organisations	organisation	NOUN
ertr-510	42	60	(	(	PUNCT
ertr-510	42	61	h6	h6	PROPN
ertr-510	42	62	)	)	PUNCT
ertr-510	42	63	.	.	PUNCT
ertr-510	43	1	analysis	analysis	NOUN
ertr-510	43	2	of	of	ADP
ertr-510	43	3	gender	gender	NOUN
ertr-510	43	4	differences	difference	NOUN
ertr-510	43	5	in	in	ADP
ertr-510	43	6	terms	term	NOUN
ertr-510	43	7	of	of	ADP
ertr-510	43	8	the	the	DET
ertr-510	43	9	effects	effect	NOUN
ertr-510	43	10	of	of	ADP
ertr-510	43	11	sce	sce	PROPN
ertr-510	43	12	is	be	AUX
ertr-510	43	13	also	also	ADV
ertr-510	43	14	important	important	ADJ
ertr-510	43	15	(	(	PUNCT
ertr-510	43	16	h7	h7	PROPN
ertr-510	43	17	)	)	PUNCT
ertr-510	43	18	.	.	PUNCT
ertr-510	44	1	thus	thus	ADV
ertr-510	44	2	,	,	PUNCT
ertr-510	44	3	exploring	explore	VERB
ertr-510	44	4	the	the	DET
ertr-510	44	5	factors	factor	NOUN
ertr-510	44	6	that	that	PRON
ertr-510	44	7	constitute	constitute	VERB
ertr-510	44	8	consumer	consumer	NOUN
ertr-510	44	9	experience	experience	NOUN
ertr-510	44	10	with	with	ADP
ertr-510	44	11	smart	smart	ADJ
ertr-510	44	12	technologies	technology	NOUN
ertr-510	44	13	is	be	AUX
ertr-510	44	14	an	an	DET
ertr-510	44	15	important	important	ADJ
ertr-510	44	16	research	research	NOUN
ertr-510	44	17	issue	issue	NOUN
ertr-510	44	18	.	.	PUNCT
ertr-510	45	1	with	with	ADP
ertr-510	45	2	smart	smart	ADJ
ertr-510	45	3	technologies	technology	NOUN
ertr-510	45	4	,	,	PUNCT
ertr-510	45	5	customers	customer	NOUN
ertr-510	45	6	enjoy	enjoy	VERB
ertr-510	45	7	greater	great	ADJ
ertr-510	45	8	autonomy	autonomy	NOUN
ertr-510	45	9	in	in	ADP
ertr-510	45	10	creating	create	VERB
ertr-510	45	11	their	their	PRON
ertr-510	45	12	own	own	ADJ
ertr-510	45	13	experiences	experience	NOUN
ertr-510	45	14	,	,	PUNCT
ertr-510	45	15	which	which	PRON
ertr-510	45	16	creates	create	VERB
ertr-510	45	17	a	a	DET
ertr-510	45	18	need	need	NOUN
ertr-510	45	19	for	for	SCONJ
ertr-510	45	20	further	further	ADJ
ertr-510	45	21	research	research	NOUN
ertr-510	45	22	to	to	PART
ertr-510	45	23	understand	understand	VERB
ertr-510	45	24	the	the	DET
ertr-510	45	25	constituents	constituent	NOUN
ertr-510	45	26	of	of	ADP
ertr-510	45	27	consumer	consumer	NOUN
ertr-510	45	28	experience	experience	NOUN
ertr-510	45	29	.	.	PUNCT
ertr-510	46	1	overall	overall	ADJ
ertr-510	46	2	,	,	PUNCT
ertr-510	46	3	consumer	consumer	NOUN
ertr-510	46	4	experience	experience	NOUN
ertr-510	46	5	measurement	measurement	NOUN
ertr-510	46	6	and	and	CCONJ
ertr-510	46	7	management	management	NOUN
ertr-510	46	8	offer	offer	VERB
ertr-510	46	9	a	a	DET
ertr-510	46	10	promising	promising	ADJ
ertr-510	46	11	way	way	NOUN
ertr-510	46	12	to	to	PART
ertr-510	46	13	meet	meet	VERB
ertr-510	46	14	the	the	DET
ertr-510	46	15	challenges	challenge	NOUN
ertr-510	46	16	posed	pose	VERB
ertr-510	46	17	by	by	ADP
ertr-510	46	18	the	the	DET
ertr-510	46	19	changing	change	VERB
ertr-510	46	20	marketing	marketing	NOUN
ertr-510	46	21	landscape	landscape	NOUN
ertr-510	46	22	,	,	PUNCT
ertr-510	46	23	which	which	PRON
ertr-510	46	24	has	have	AUX
ertr-510	46	25	been	be	AUX
ertr-510	46	26	shaped	shape	VERB
ertr-510	46	27	by	by	ADP
ertr-510	46	28	smart	smart	ADJ
ertr-510	46	29	technologies	technology	NOUN
ertr-510	46	30	(	(	PUNCT
ertr-510	46	31	brandt	brandt	PROPN
ertr-510	46	32	et	et	PROPN
ertr-510	46	33	al	al	PROPN
ertr-510	46	34	.	.	PROPN
ertr-510	46	35	2017	2017	NUM
ertr-510	46	36	)	)	PUNCT
ertr-510	46	37	.	.	PUNCT
ertr-510	47	1	smart	smart	ADJ
ertr-510	47	2	tourism	tourism	NOUN
ertr-510	47	3	and	and	CCONJ
ertr-510	47	4	smes	sme	NOUN
ertr-510	47	5	.	.	PUNCT
ertr-510	48	1	the	the	DET
ertr-510	48	2	implementation	implementation	NOUN
ertr-510	48	3	of	of	ADP
ertr-510	48	4	smart	smart	ADJ
ertr-510	48	5	technologies	technology	NOUN
ertr-510	48	6	benefits	benefit	VERB
ertr-510	48	7	smes	sme	NOUN
ertr-510	48	8	by	by	ADP
ertr-510	48	9	offering	offer	VERB
ertr-510	48	10	better	well	ADJ
ertr-510	48	11	customer	customer	NOUN
ertr-510	48	12	experience	experience	NOUN
ertr-510	48	13	,	,	PUNCT
ertr-510	48	14	improved	improve	VERB
ertr-510	48	15	firm	firm	ADJ
ertr-510	48	16	management	management	NOUN
ertr-510	48	17	,	,	PUNCT
ertr-510	48	18	cost	cost	NOUN
ertr-510	48	19	reductions	reduction	NOUN
ertr-510	48	20	and	and	CCONJ
ertr-510	48	21	increased	increase	VERB
ertr-510	48	22	profitability	profitability	NOUN
ertr-510	48	23	.	.	PUNCT
ertr-510	49	1	the	the	DET
ertr-510	49	2	emerging	emerge	VERB
ertr-510	49	3	idea	idea	NOUN
ertr-510	49	4	of	of	ADP
ertr-510	49	5	smart	smart	ADJ
ertr-510	49	6	tourism	tourism	NOUN
ertr-510	49	7	refers	refer	VERB
ertr-510	49	8	to	to	ADP
ertr-510	49	9	a	a	DET
ertr-510	49	10	platform	platform	NOUN
ertr-510	49	11	where	where	SCONJ
ertr-510	49	12	tourism	tourism	NOUN
ertr-510	49	13	smes	sme	NOUN
ertr-510	49	14	and	and	CCONJ
ertr-510	49	15	customers	customer	NOUN
ertr-510	49	16	use	use	VERB
ertr-510	49	17	smart	smart	ADJ
ertr-510	49	18	technologies	technology	NOUN
ertr-510	49	19	to	to	PART
ertr-510	49	20	reinvent	reinvent	VERB
ertr-510	49	21	and	and	CCONJ
ertr-510	49	22	reinforce	reinforce	VERB
ertr-510	49	23	their	their	PRON
ertr-510	49	24	roles	role	NOUN
ertr-510	49	25	in	in	ADP
ertr-510	49	26	the	the	DET
ertr-510	49	27	sharing	sharing	NOUN
ertr-510	49	28	service	service	NOUN
ertr-510	49	29	economy	economy	NOUN
ertr-510	49	30	and	and	CCONJ
ertr-510	49	31	improve	improve	VERB
ertr-510	49	32	the	the	DET
ertr-510	49	33	quality	quality	NOUN
ertr-510	49	34	of	of	ADP
ertr-510	49	35	customer	customer	NOUN
ertr-510	49	36	experiences	experience	NOUN
ertr-510	49	37	.	.	PUNCT
ertr-510	50	1	the	the	DET
ertr-510	50	2	new	new	ADJ
ertr-510	50	3	paradigm	paradigm	NOUN
ertr-510	50	4	of	of	ADP
ertr-510	50	5	smart	smart	ADJ
ertr-510	50	6	tourism	tourism	NOUN
ertr-510	50	7	will	will	AUX
ertr-510	50	8	be	be	AUX
ertr-510	50	9	all	all	ADV
ertr-510	50	10	-	-	PUNCT
ertr-510	50	11	around	around	ADJ
ertr-510	50	12	,	,	PUNCT
ertr-510	50	13	real	real	ADJ
ertr-510	50	14	-	-	PUNCT
ertr-510	50	15	time	time	NOUN
ertr-510	50	16	consumer	consumer	NOUN
ertr-510	50	17	centrism	centrism	NOUN
ertr-510	50	18	and	and	CCONJ
ertr-510	50	19	co	co	NOUN
ertr-510	50	20	-	-	NOUN
ertr-510	50	21	creation	creation	NOUN
ertr-510	50	22	(	(	PUNCT
ertr-510	50	23	gretzel	gretzel	PROPN
ertr-510	50	24	et	et	PROPN
ertr-510	50	25	al	al	PROPN
ertr-510	50	26	.	.	PROPN
ertr-510	50	27	2015	2015	NUM
ertr-510	50	28	;	;	PUNCT
ertr-510	50	29	buhalis	buhalis	PROPN
ertr-510	50	30	&	&	CCONJ
ertr-510	50	31	sinarta	sinarta	NOUN
ertr-510	50	32	,	,	PUNCT
ertr-510	50	33	2019	2019	NUM
ertr-510	50	34	)	)	PUNCT
ertr-510	50	35	.	.	PUNCT
ertr-510	51	1	in	in	ADP
ertr-510	51	2	addition	addition	NOUN
ertr-510	51	3	,	,	PUNCT
ertr-510	51	4	the	the	DET
ertr-510	51	5	use	use	NOUN
ertr-510	51	6	of	of	ADP
ertr-510	51	7	smart	smart	ADJ
ertr-510	51	8	technologies	technology	NOUN
ertr-510	51	9	leads	lead	VERB
ertr-510	51	10	to	to	ADP
ertr-510	51	11	value	value	NOUN
ertr-510	51	12	offerings	offering	NOUN
ertr-510	51	13	to	to	ADP
ertr-510	51	14	consumers	consumer	NOUN
ertr-510	51	15	.	.	PUNCT
ertr-510	52	1	through	through	ADP
ertr-510	52	2	interactions	interaction	NOUN
ertr-510	52	3	and	and	CCONJ
ertr-510	52	4	assistance	assistance	NOUN
ertr-510	52	5	by	by	ADP
ertr-510	52	6	the	the	DET
ertr-510	52	7	service	service	NOUN
ertr-510	52	8	provider	provider	NOUN
ertr-510	52	9	,	,	PUNCT
ertr-510	52	10	value	value	NOUN
ertr-510	52	11	is	be	AUX
ertr-510	52	12	created	create	VERB
ertr-510	52	13	.	.	PUNCT
ertr-510	53	1	therefore	therefore	ADV
ertr-510	53	2	,	,	PUNCT
ertr-510	53	3	it	it	PRON
ertr-510	53	4	is	be	AUX
ertr-510	53	5	also	also	ADV
ertr-510	53	6	suggested	suggest	VERB
ertr-510	53	7	that	that	SCONJ
ertr-510	53	8	the	the	DET
ertr-510	53	9	use	use	NOUN
ertr-510	53	10	of	of	ADP
ertr-510	53	11	smart	smart	ADJ
ertr-510	53	12	technologies	technology	NOUN
ertr-510	53	13	by	by	ADP
ertr-510	53	14	smes	sme	NOUN
ertr-510	53	15	has	have	VERB
ertr-510	53	16	a	a	DET
ertr-510	53	17	positive	positive	ADJ
ertr-510	53	18	impact	impact	NOUN
ertr-510	53	19	on	on	ADP
ertr-510	53	20	value	value	NOUN
ertr-510	53	21	co	co	NOUN
ertr-510	53	22	-	-	NOUN
ertr-510	53	23	creation	creation	NOUN
ertr-510	53	24	(	(	PUNCT
ertr-510	53	25	h8	h8	PROPN
ertr-510	53	26	)	)	PUNCT
ertr-510	53	27	and	and	CCONJ
ertr-510	53	28	on	on	ADP
ertr-510	53	29	value	value	NOUN
ertr-510	53	30	offerings	offering	NOUN
ertr-510	53	31	(	(	PUNCT
ertr-510	53	32	h9	h9	NOUN
ertr-510	53	33	)	)	PUNCT
ertr-510	53	34	.	.	PUNCT
ertr-510	54	1	another	another	DET
ertr-510	54	2	consequence	consequence	NOUN
ertr-510	54	3	of	of	ADP
ertr-510	54	4	smart	smart	ADJ
ertr-510	54	5	technologies	technology	NOUN
ertr-510	54	6	is	be	AUX
ertr-510	54	7	the	the	DET
ertr-510	54	8	perception	perception	NOUN
ertr-510	54	9	of	of	ADP
ertr-510	54	10	service	service	NOUN
ertr-510	54	11	cannibalisation	cannibalisation	NOUN
ertr-510	54	12	(	(	PUNCT
ertr-510	54	13	h10	h10	PROPN
ertr-510	54	14	)	)	PUNCT
ertr-510	54	15	.	.	PUNCT
ertr-510	55	1	several	several	ADJ
ertr-510	55	2	studies	study	NOUN
ertr-510	55	3	suggest	suggest	VERB
ertr-510	55	4	that	that	SCONJ
ertr-510	55	5	the	the	DET
ertr-510	55	6	use	use	NOUN
ertr-510	55	7	of	of	ADP
ertr-510	55	8	ict	ict	NOUN
ertr-510	55	9	and	and	CCONJ
ertr-510	55	10	smart	smart	ADJ
ertr-510	55	11	technologies	technology	NOUN
ertr-510	55	12	are	be	AUX
ertr-510	55	13	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-510	55	14	e	e	NOUN
ertr-510	55	15	-	-	NOUN
ertr-510	55	16	review	review	NOUN
ertr-510	55	17	of	of	ADP
ertr-510	55	18	tourism	tourism	NOUN
ertr-510	55	19	research	research	NOUN
ertr-510	55	20	(	(	PUNCT
ertr-510	55	21	ertr	ertr	NOUN
ertr-510	55	22	)	)	PUNCT
ertr-510	55	23	,	,	PUNCT
ertr-510	55	24	vol	vol	NOUN
ertr-510	55	25	.	.	PROPN
ertr-510	55	26	17	17	NUM
ertr-510	55	27	,	,	PUNCT
ertr-510	55	28	no	no	INTJ
ertr-510	55	29	.	.	NOUN
ertr-510	55	30	2	2	NUM
ertr-510	55	31	,	,	PUNCT
ertr-510	55	32	2019	2019	NUM
ertr-510	55	33	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	55	34	266	266	NUM
ertr-510	55	35	raising	raise	VERB
ertr-510	55	36	questions	question	NOUN
ertr-510	55	37	over	over	ADP
ertr-510	55	38	the	the	DET
ertr-510	55	39	future	future	NOUN
ertr-510	55	40	of	of	ADP
ertr-510	55	41	face	face	NOUN
ertr-510	55	42	-	-	PUNCT
ertr-510	55	43	to	to	ADP
ertr-510	55	44	-	-	PUNCT
ertr-510	55	45	face	face	NOUN
ertr-510	55	46	agents	agent	NOUN
ertr-510	55	47	of	of	ADP
ertr-510	55	48	tourism	tourism	NOUN
ertr-510	55	49	organisations	organisation	NOUN
ertr-510	55	50	,	,	PUNCT
ertr-510	55	51	who	who	PRON
ertr-510	55	52	perceive	perceive	VERB
ertr-510	55	53	that	that	SCONJ
ertr-510	55	54	their	their	PRON
ertr-510	55	55	sales	sale	NOUN
ertr-510	55	56	,	,	PUNCT
ertr-510	55	57	market	market	NOUN
ertr-510	55	58	shares	share	NOUN
ertr-510	55	59	and	and	CCONJ
ertr-510	55	60	roles	role	NOUN
ertr-510	55	61	are	be	AUX
ertr-510	55	62	declining	decline	VERB
ertr-510	55	63	in	in	ADP
ertr-510	55	64	favour	favour	NOUN
ertr-510	55	65	of	of	ADP
ertr-510	55	66	online	online	ADJ
ertr-510	55	67	channels	channel	NOUN
ertr-510	55	68	.	.	PUNCT
ertr-510	56	1	sales	sale	NOUN
ertr-510	56	2	agents	agent	NOUN
ertr-510	56	3	’	'	PUNCT
ertr-510	56	4	perceptions	perception	NOUN
ertr-510	56	5	of	of	ADP
ertr-510	56	6	changing	change	VERB
ertr-510	56	7	roles	role	NOUN
ertr-510	56	8	and	and	CCONJ
ertr-510	56	9	declining	decline	VERB
ertr-510	56	10	sales	sale	NOUN
ertr-510	56	11	are	be	AUX
ertr-510	56	12	conceptualised	conceptualise	VERB
ertr-510	56	13	as	as	ADP
ertr-510	56	14	perceptions	perception	NOUN
ertr-510	56	15	of	of	ADP
ertr-510	56	16	service	service	NOUN
ertr-510	56	17	cannibalisation	cannibalisation	NOUN
ertr-510	56	18	(	(	PUNCT
ertr-510	56	19	marr	marr	ADJ
ertr-510	56	20	,	,	PUNCT
ertr-510	56	21	2016	2016	NUM
ertr-510	56	22	)	)	PUNCT
ertr-510	56	23	.	.	PUNCT
ertr-510	57	1	finally	finally	ADV
ertr-510	57	2	,	,	PUNCT
ertr-510	57	3	the	the	DET
ertr-510	57	4	use	use	NOUN
ertr-510	57	5	of	of	ADP
ertr-510	57	6	smart	smart	ADJ
ertr-510	57	7	technologies	technology	NOUN
ertr-510	57	8	offers	offer	VERB
ertr-510	57	9	ways	way	NOUN
ertr-510	57	10	of	of	ADP
ertr-510	57	11	creating	create	VERB
ertr-510	57	12	and	and	CCONJ
ertr-510	57	13	delivering	deliver	VERB
ertr-510	57	14	more	more	ADJ
ertr-510	57	15	value	value	NOUN
ertr-510	57	16	to	to	ADP
ertr-510	57	17	consumers	consumer	NOUN
ertr-510	57	18	.	.	PUNCT
ertr-510	58	1	this	this	DET
ertr-510	58	2	greater	great	ADJ
ertr-510	58	3	value	value	NOUN
ertr-510	58	4	is	be	AUX
ertr-510	58	5	achieved	achieve	VERB
ertr-510	58	6	by	by	ADP
ertr-510	58	7	predicting	predict	VERB
ertr-510	58	8	customer	customer	NOUN
ertr-510	58	9	needs	need	NOUN
ertr-510	58	10	and	and	CCONJ
ertr-510	58	11	increasing	increase	VERB
ertr-510	58	12	loyalty	loyalty	NOUN
ertr-510	58	13	while	while	SCONJ
ertr-510	58	14	reducing	reduce	VERB
ertr-510	58	15	unused	unused	ADJ
ertr-510	58	16	capacities	capacity	NOUN
ertr-510	58	17	and	and	CCONJ
ertr-510	58	18	increasing	increase	VERB
ertr-510	58	19	efficiency	efficiency	NOUN
ertr-510	58	20	and	and	CCONJ
ertr-510	58	21	productivity	productivity	NOUN
ertr-510	58	22	(	(	PUNCT
ertr-510	58	23	rust	rust	NOUN
ertr-510	58	24	and	and	CCONJ
ertr-510	58	25	huang	huang	PROPN
ertr-510	58	26	,	,	PUNCT
ertr-510	58	27	2014	2014	NUM
ertr-510	58	28	)	)	PUNCT
ertr-510	58	29	.	.	PUNCT
ertr-510	59	1	consequently	consequently	ADV
ertr-510	59	2	,	,	PUNCT
ertr-510	59	3	the	the	DET
ertr-510	59	4	use	use	NOUN
ertr-510	59	5	of	of	ADP
ertr-510	59	6	smart	smart	ADJ
ertr-510	59	7	technologies	technology	NOUN
ertr-510	59	8	involves	involve	VERB
ertr-510	59	9	continuous	continuous	ADJ
ertr-510	59	10	improvement	improvement	NOUN
ertr-510	59	11	and	and	CCONJ
ertr-510	59	12	streamlining	streamline	VERB
ertr-510	59	13	ideas	idea	NOUN
ertr-510	59	14	to	to	PART
ertr-510	59	15	empower	empower	VERB
ertr-510	59	16	employees	employee	NOUN
ertr-510	59	17	,	,	PUNCT
ertr-510	59	18	shareholders	shareholder	NOUN
ertr-510	59	19	and	and	CCONJ
ertr-510	59	20	consumers	consumer	NOUN
ertr-510	59	21	.	.	PUNCT
ertr-510	60	1	in	in	ADP
ertr-510	60	2	this	this	DET
ertr-510	60	3	sense	sense	NOUN
ertr-510	60	4	,	,	PUNCT
ertr-510	60	5	the	the	DET
ertr-510	60	6	issues	issue	NOUN
ertr-510	60	7	analysed	analyse	VERB
ertr-510	60	8	from	from	ADP
ertr-510	60	9	the	the	DET
ertr-510	60	10	organisational	organisational	ADJ
ertr-510	60	11	perspective	perspective	NOUN
ertr-510	60	12	(	(	PUNCT
ertr-510	60	13	co	co	NOUN
ertr-510	60	14	-	-	NOUN
ertr-510	60	15	creation	creation	NOUN
ertr-510	60	16	,	,	PUNCT
ertr-510	60	17	value	value	NOUN
ertr-510	60	18	offerings	offering	NOUN
ertr-510	60	19	and	and	CCONJ
ertr-510	60	20	service	service	NOUN
ertr-510	60	21	cannibalisation	cannibalisation	NOUN
ertr-510	60	22	)	)	PUNCT
ertr-510	60	23	can	can	AUX
ertr-510	60	24	affect	affect	VERB
ertr-510	60	25	smes	sme	NOUN
ertr-510	60	26	’	'	PUNCT
ertr-510	60	27	competitiveness	competitiveness	NOUN
ertr-510	60	28	(	(	PUNCT
ertr-510	60	29	h11	h11	PROPN
ertr-510	60	30	,	,	PUNCT
ertr-510	60	31	h12	h12	NOUN
ertr-510	60	32	and	and	CCONJ
ertr-510	60	33	h13	h13	NOUN
ertr-510	60	34	)	)	PUNCT
ertr-510	60	35	.	.	PUNCT
ertr-510	61	1	figure	figure	NOUN
ertr-510	61	2	1	1	NUM
ertr-510	61	3	shows	show	VERB
ertr-510	61	4	the	the	DET
ertr-510	61	5	integrated	integrated	ADJ
ertr-510	61	6	view	view	NOUN
ertr-510	61	7	of	of	ADP
ertr-510	61	8	smart	smart	ADJ
ertr-510	61	9	tourism	tourism	NOUN
ertr-510	61	10	from	from	ADP
ertr-510	61	11	a	a	DET
ertr-510	61	12	consumer	consumer	NOUN
ertr-510	61	13	behaviour	behaviour	NOUN
ertr-510	61	14	perspective	perspective	NOUN
ertr-510	61	15	and	and	CCONJ
ertr-510	61	16	an	an	DET
ertr-510	61	17	organisational	organisational	ADJ
ertr-510	61	18	behaviour	behaviour	NOUN
ertr-510	61	19	perspective	perspective	NOUN
ertr-510	61	20	.	.	PUNCT
ertr-510	62	1	figure	figure	NOUN
ertr-510	62	2	1	1	NUM
ertr-510	62	3	.	.	PUNCT
ertr-510	62	4	theoretical	theoretical	ADJ
ertr-510	62	5	model	model	NOUN
ertr-510	62	6	model	model	PROPN
ertr-510	62	7	1	1	NUM
ertr-510	62	8	–	–	PUNCT
ertr-510	62	9	demand	demand	NOUN
ertr-510	62	10	view	view	NOUN
ertr-510	62	11	:	:	PUNCT
ertr-510	62	12	smart	smart	ADJ
ertr-510	62	13	tourism	tourism	NOUN
ertr-510	62	14	and	and	CCONJ
ertr-510	62	15	customer	customer	NOUN
ertr-510	62	16	experience	experience	NOUN
ertr-510	62	17	model	model	NOUN
ertr-510	62	18	2	2	NUM
ertr-510	62	19	–	–	PUNCT
ertr-510	62	20	supply	supply	NOUN
ertr-510	62	21	view	view	NOUN
ertr-510	62	22	:	:	PUNCT
ertr-510	62	23	smart	smart	ADJ
ertr-510	62	24	tourism	tourism	NOUN
ertr-510	62	25	and	and	CCONJ
ertr-510	62	26	smes	sme	NOUN
ertr-510	62	27	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-510	63	1	e	e	NOUN
ertr-510	63	2	-	-	NOUN
ertr-510	63	3	review	review	NOUN
ertr-510	63	4	of	of	ADP
ertr-510	63	5	tourism	tourism	NOUN
ertr-510	63	6	research	research	NOUN
ertr-510	63	7	(	(	PUNCT
ertr-510	63	8	ertr	ertr	NOUN
ertr-510	63	9	)	)	PUNCT
ertr-510	63	10	,	,	PUNCT
ertr-510	63	11	vol	vol	NOUN
ertr-510	63	12	.	.	PROPN
ertr-510	64	1	17	17	NUM
ertr-510	64	2	,	,	PUNCT
ertr-510	64	3	no	no	INTJ
ertr-510	65	1	.	.	NOUN
ertr-510	65	2	2	2	NUM
ertr-510	65	3	,	,	PUNCT
ertr-510	65	4	2019	2019	NUM
ertr-510	65	5	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	65	6	267	267	NUM
ertr-510	65	7	method	method	NOUN
ertr-510	65	8	data	datum	NOUN
ertr-510	65	9	collection	collection	NOUN
ertr-510	65	10	and	and	CCONJ
ertr-510	65	11	sample	sample	NOUN
ertr-510	65	12	data	datum	NOUN
ertr-510	65	13	collection	collection	NOUN
ertr-510	65	14	will	will	AUX
ertr-510	65	15	be	be	AUX
ertr-510	65	16	conducted	conduct	VERB
ertr-510	65	17	in	in	ADP
ertr-510	65	18	two	two	NUM
ertr-510	65	19	stages	stage	NOUN
ertr-510	65	20	.	.	PUNCT
ertr-510	66	1	first	first	ADV
ertr-510	66	2	,	,	PUNCT
ertr-510	66	3	to	to	PART
ertr-510	66	4	achieve	achieve	VERB
ertr-510	66	5	the	the	DET
ertr-510	66	6	first	first	ADJ
ertr-510	66	7	main	main	ADJ
ertr-510	66	8	objective	objective	NOUN
ertr-510	66	9	(	(	PUNCT
ertr-510	66	10	i.e.	i.e.	X
ertr-510	66	11	to	to	PART
ertr-510	66	12	study	study	VERB
ertr-510	66	13	the	the	DET
ertr-510	66	14	relationships	relationship	NOUN
ertr-510	66	15	illustrated	illustrate	VERB
ertr-510	66	16	in	in	ADP
ertr-510	66	17	model	model	NOUN
ertr-510	66	18	1	1	NUM
ertr-510	66	19	–	–	PUNCT
ertr-510	66	20	demand	demand	NOUN
ertr-510	66	21	view	view	NOUN
ertr-510	66	22	)	)	PUNCT
ertr-510	66	23	,	,	PUNCT
ertr-510	66	24	quantitative	quantitative	ADJ
ertr-510	66	25	primary	primary	ADJ
ertr-510	66	26	research	research	NOUN
ertr-510	66	27	will	will	AUX
ertr-510	66	28	be	be	AUX
ertr-510	66	29	undertaken	undertake	VERB
ertr-510	66	30	using	use	VERB
ertr-510	66	31	data	datum	NOUN
ertr-510	66	32	on	on	ADP
ertr-510	66	33	consumers	consumer	NOUN
ertr-510	66	34	of	of	ADP
ertr-510	66	35	tourism	tourism	NOUN
ertr-510	66	36	smes	smes	PROPN
ertr-510	66	37	(	(	PUNCT
ertr-510	66	38	dmos	dmos	PROPN
ertr-510	66	39	,	,	PUNCT
ertr-510	66	40	travel	travel	NOUN
ertr-510	66	41	agencies	agency	NOUN
ertr-510	66	42	and	and	CCONJ
ertr-510	66	43	hotels	hotel	NOUN
ertr-510	66	44	)	)	PUNCT
ertr-510	66	45	located	locate	VERB
ertr-510	66	46	in	in	ADP
ertr-510	66	47	the	the	DET
ertr-510	66	48	usa	usa	PROPN
ertr-510	66	49	(	(	PUNCT
ertr-510	66	50	n1usa	n1usa	PROPN
ertr-510	66	51	=	=	SYM
ertr-510	66	52	300	300	NUM
ertr-510	66	53	)	)	PUNCT
ertr-510	66	54	and	and	CCONJ
ertr-510	66	55	europe	europe	PROPN
ertr-510	66	56	(	(	PUNCT
ertr-510	66	57	n1eu	n1eu	PUNCT
ertr-510	66	58	=	=	SYM
ertr-510	66	59	200	200	NUM
ertr-510	66	60	)	)	PUNCT
ertr-510	66	61	.	.	PUNCT
ertr-510	67	1	second	second	ADJ
ertr-510	67	2	,	,	PUNCT
ertr-510	67	3	to	to	PART
ertr-510	67	4	achieve	achieve	VERB
ertr-510	67	5	the	the	DET
ertr-510	67	6	second	second	ADJ
ertr-510	67	7	main	main	ADJ
ertr-510	67	8	objective	objective	NOUN
ertr-510	67	9	(	(	PUNCT
ertr-510	67	10	i.e.	i.e.	X
ertr-510	67	11	to	to	PART
ertr-510	67	12	study	study	VERB
ertr-510	67	13	the	the	DET
ertr-510	67	14	relationships	relationship	NOUN
ertr-510	67	15	illustrated	illustrate	VERB
ertr-510	67	16	in	in	ADP
ertr-510	67	17	model	model	NOUN
ertr-510	67	18	2	2	NUM
ertr-510	67	19	–	–	PUNCT
ertr-510	67	20	supply	supply	NOUN
ertr-510	67	21	view	view	NOUN
ertr-510	67	22	)	)	PUNCT
ertr-510	67	23	,	,	PUNCT
ertr-510	67	24	primary	primary	ADJ
ertr-510	67	25	research	research	NOUN
ertr-510	67	26	will	will	AUX
ertr-510	67	27	be	be	AUX
ertr-510	67	28	conducted	conduct	VERB
ertr-510	67	29	by	by	ADP
ertr-510	67	30	designing	design	VERB
ertr-510	67	31	a	a	DET
ertr-510	67	32	questionnaire	questionnaire	NOUN
ertr-510	67	33	for	for	ADP
ertr-510	67	34	managers	manager	NOUN
ertr-510	67	35	and	and	CCONJ
ertr-510	67	36	employees	employee	NOUN
ertr-510	67	37	of	of	ADP
ertr-510	67	38	tourism	tourism	NOUN
ertr-510	67	39	organisations	organisation	NOUN
ertr-510	67	40	(	(	PUNCT
ertr-510	67	41	dmos	dmos	PROPN
ertr-510	67	42	,	,	PUNCT
ertr-510	67	43	hotels	hotel	NOUN
ertr-510	67	44	,	,	PUNCT
ertr-510	67	45	travel	travel	NOUN
ertr-510	67	46	agencies	agency	NOUN
ertr-510	67	47	,	,	PUNCT
ertr-510	67	48	etc	etc	X
ertr-510	67	49	.	.	X
ertr-510	67	50	)	)	PUNCT
ertr-510	68	1	located	locate	VERB
ertr-510	68	2	in	in	ADP
ertr-510	68	3	the	the	DET
ertr-510	68	4	usa	usa	PROPN
ertr-510	68	5	(	(	PUNCT
ertr-510	68	6	n2usa	n2usa	PROPN
ertr-510	68	7	=	=	SYM
ertr-510	68	8	150	150	NUM
ertr-510	68	9	)	)	PUNCT
ertr-510	68	10	.	.	PUNCT
ertr-510	69	1	key	key	ADJ
ertr-510	69	2	informants	informant	NOUN
ertr-510	69	3	will	will	AUX
ertr-510	69	4	be	be	AUX
ertr-510	69	5	asked	ask	VERB
ertr-510	69	6	to	to	PART
ertr-510	69	7	provide	provide	VERB
ertr-510	69	8	detailed	detailed	ADJ
ertr-510	69	9	information	information	NOUN
ertr-510	69	10	about	about	ADP
ertr-510	69	11	their	their	PRON
ertr-510	69	12	company	company	NOUN
ertr-510	69	13	.	.	PUNCT
ertr-510	70	1	subsequently	subsequently	ADV
ertr-510	70	2	,	,	PUNCT
ertr-510	70	3	to	to	PART
ertr-510	70	4	obtain	obtain	VERB
ertr-510	70	5	data	datum	NOUN
ertr-510	70	6	from	from	ADP
ertr-510	70	7	tourism	tourism	NOUN
ertr-510	70	8	organisations	organisation	NOUN
ertr-510	70	9	in	in	ADP
ertr-510	70	10	europe	europe	PROPN
ertr-510	70	11	(	(	PUNCT
ertr-510	70	12	n2eu	n2eu	PUNCT
ertr-510	70	13	=	=	SYM
ertr-510	70	14	150	150	NUM
ertr-510	70	15	)	)	PUNCT
ertr-510	70	16	,	,	PUNCT
ertr-510	70	17	stratified	stratify	VERB
ertr-510	70	18	sampling	sample	VERB
ertr-510	70	19	by	by	ADP
ertr-510	70	20	type	type	NOUN
ertr-510	70	21	of	of	ADP
ertr-510	70	22	business	business	NOUN
ertr-510	70	23	(	(	PUNCT
ertr-510	70	24	dmos	dmos	PROPN
ertr-510	70	25	,	,	PUNCT
ertr-510	70	26	hotels	hotel	NOUN
ertr-510	70	27	,	,	PUNCT
ertr-510	70	28	travel	travel	NOUN
ertr-510	70	29	agencies	agency	NOUN
ertr-510	70	30	,	,	PUNCT
ertr-510	70	31	etc	etc	X
ertr-510	70	32	.	.	X
ertr-510	70	33	)	)	PUNCT
ertr-510	70	34	will	will	AUX
ertr-510	70	35	be	be	AUX
ertr-510	70	36	used	use	VERB
ertr-510	70	37	.	.	PUNCT
ertr-510	71	1	research	research	NOUN
ertr-510	71	2	instrument	instrument	NOUN
ertr-510	71	3	to	to	PART
ertr-510	71	4	achieve	achieve	VERB
ertr-510	71	5	the	the	DET
ertr-510	71	6	first	first	ADJ
ertr-510	71	7	main	main	ADJ
ertr-510	71	8	objective	objective	NOUN
ertr-510	71	9	(	(	PUNCT
ertr-510	71	10	model	model	NOUN
ertr-510	71	11	1	1	NUM
ertr-510	71	12	)	)	PUNCT
ertr-510	71	13	,	,	PUNCT
ertr-510	71	14	data	datum	NOUN
ertr-510	71	15	will	will	AUX
ertr-510	71	16	be	be	AUX
ertr-510	71	17	collected	collect	VERB
ertr-510	71	18	through	through	ADP
ertr-510	71	19	a	a	DET
ertr-510	71	20	structured	structured	ADJ
ertr-510	71	21	questionnaire	questionnaire	NOUN
ertr-510	71	22	consisting	consist	VERB
ertr-510	71	23	of	of	ADP
ertr-510	71	24	closed	closed	ADJ
ertr-510	71	25	questions	question	NOUN
ertr-510	71	26	measured	measure	VERB
ertr-510	71	27	on	on	ADP
ertr-510	71	28	7	7	NUM
ertr-510	71	29	-	-	PUNCT
ertr-510	71	30	point	point	NOUN
ertr-510	71	31	likert	likert	ADJ
ertr-510	71	32	type	type	NOUN
ertr-510	71	33	scales	scale	NOUN
ertr-510	71	34	.	.	PUNCT
ertr-510	72	1	the	the	DET
ertr-510	72	2	questionnaire	questionnaire	NOUN
ertr-510	72	3	will	will	AUX
ertr-510	72	4	be	be	AUX
ertr-510	72	5	administered	administer	VERB
ertr-510	72	6	through	through	ADP
ertr-510	72	7	face	face	NOUN
ertr-510	72	8	-	-	PUNCT
ertr-510	72	9	to	to	ADP
ertr-510	72	10	-	-	PUNCT
ertr-510	72	11	face	face	NOUN
ertr-510	72	12	interviews	interview	NOUN
ertr-510	72	13	,	,	PUNCT
ertr-510	72	14	although	although	SCONJ
ertr-510	72	15	in	in	ADP
ertr-510	72	16	some	some	DET
ertr-510	72	17	cases	case	NOUN
ertr-510	72	18	,	,	PUNCT
ertr-510	72	19	it	it	PRON
ertr-510	72	20	will	will	AUX
ertr-510	72	21	be	be	AUX
ertr-510	72	22	self	self	NOUN
ertr-510	72	23	-	-	PUNCT
ertr-510	72	24	administered	administer	VERB
ertr-510	72	25	through	through	ADP
ertr-510	72	26	an	an	DET
ertr-510	72	27	online	online	ADJ
ertr-510	72	28	survey	survey	NOUN
ertr-510	72	29	method	method	NOUN
ertr-510	72	30	.	.	PUNCT
ertr-510	73	1	data	datum	NOUN
ertr-510	73	2	analysis	analysis	NOUN
ertr-510	73	3	once	once	SCONJ
ertr-510	73	4	the	the	DET
ertr-510	73	5	data	datum	NOUN
ertr-510	73	6	have	have	AUX
ertr-510	73	7	been	be	AUX
ertr-510	73	8	collected	collect	VERB
ertr-510	73	9	,	,	PUNCT
ertr-510	73	10	a	a	DET
ertr-510	73	11	covariance	covariance	NOUN
ertr-510	73	12	structural	structural	ADJ
ertr-510	73	13	analysis	analysis	NOUN
ertr-510	73	14	will	will	AUX
ertr-510	73	15	be	be	AUX
ertr-510	73	16	carried	carry	VERB
ertr-510	73	17	out	out	ADP
ertr-510	73	18	and	and	CCONJ
ertr-510	73	19	a	a	DET
ertr-510	73	20	structural	structural	ADJ
ertr-510	73	21	equation	equation	NOUN
ertr-510	73	22	model	model	NOUN
ertr-510	73	23	will	will	AUX
ertr-510	73	24	be	be	AUX
ertr-510	73	25	estimated	estimate	VERB
ertr-510	73	26	to	to	PART
ertr-510	73	27	confirm	confirm	VERB
ertr-510	73	28	the	the	DET
ertr-510	73	29	validity	validity	NOUN
ertr-510	73	30	of	of	ADP
ertr-510	73	31	the	the	DET
ertr-510	73	32	proposed	propose	VERB
ertr-510	73	33	conceptual	conceptual	ADJ
ertr-510	73	34	framework	framework	NOUN
ertr-510	73	35	.	.	PUNCT
ertr-510	74	1	the	the	DET
ertr-510	74	2	researchers	researcher	NOUN
ertr-510	74	3	will	will	AUX
ertr-510	74	4	first	first	ADV
ertr-510	74	5	perform	perform	VERB
ertr-510	74	6	confirmatory	confirmatory	ADJ
ertr-510	74	7	factor	factor	NOUN
ertr-510	74	8	analysis	analysis	NOUN
ertr-510	74	9	and	and	CCONJ
ertr-510	74	10	will	will	AUX
ertr-510	74	11	then	then	ADV
ertr-510	74	12	develop	develop	VERB
ertr-510	74	13	a	a	DET
ertr-510	74	14	structural	structural	ADJ
ertr-510	74	15	causal	causal	ADJ
ertr-510	74	16	model	model	NOUN
ertr-510	74	17	that	that	PRON
ertr-510	74	18	will	will	AUX
ertr-510	74	19	allow	allow	VERB
ertr-510	74	20	them	they	PRON
ertr-510	74	21	to	to	PART
ertr-510	74	22	obtain	obtain	VERB
ertr-510	74	23	information	information	NOUN
ertr-510	74	24	about	about	ADP
ertr-510	74	25	the	the	DET
ertr-510	74	26	proposed	propose	VERB
ertr-510	74	27	hypotheses	hypothesis	NOUN
ertr-510	74	28	.	.	PUNCT
ertr-510	75	1	next	next	ADV
ertr-510	75	2	,	,	PUNCT
ertr-510	75	3	a	a	DET
ertr-510	75	4	multigroup	multigroup	ADJ
ertr-510	75	5	structural	structural	ADJ
ertr-510	75	6	equation	equation	NOUN
ertr-510	75	7	model	model	NOUN
ertr-510	75	8	will	will	AUX
ertr-510	75	9	be	be	AUX
ertr-510	75	10	estimated	estimate	VERB
ertr-510	75	11	to	to	PART
ertr-510	75	12	test	test	VERB
ertr-510	75	13	the	the	DET
ertr-510	75	14	moderating	moderate	VERB
ertr-510	75	15	role	role	NOUN
ertr-510	75	16	of	of	ADP
ertr-510	75	17	gender	gender	NOUN
ertr-510	75	18	on	on	ADP
ertr-510	75	19	the	the	DET
ertr-510	75	20	relationship	relationship	NOUN
ertr-510	75	21	between	between	ADP
ertr-510	75	22	sce	sce	NOUN
ertr-510	75	23	and	and	CCONJ
ertr-510	75	24	consumer	consumer	NOUN
ertr-510	75	25	effects	effect	NOUN
ertr-510	75	26	.	.	PUNCT
ertr-510	76	1	to	to	PART
ertr-510	76	2	http://ertr.tamu.edu/	http://ertr.tamu.edu/	VERB
ertr-510	76	3	e	e	NOUN
ertr-510	76	4	-	-	NOUN
ertr-510	76	5	review	review	NOUN
ertr-510	76	6	of	of	ADP
ertr-510	76	7	tourism	tourism	NOUN
ertr-510	76	8	research	research	NOUN
ertr-510	76	9	(	(	PUNCT
ertr-510	76	10	ertr	ertr	NOUN
ertr-510	76	11	)	)	PUNCT
ertr-510	76	12	,	,	PUNCT
ertr-510	76	13	vol	vol	NOUN
ertr-510	76	14	.	.	PROPN
ertr-510	77	1	17	17	NUM
ertr-510	77	2	,	,	PUNCT
ertr-510	77	3	no	no	INTJ
ertr-510	78	1	.	.	NOUN
ertr-510	78	2	2	2	NUM
ertr-510	78	3	,	,	PUNCT
ertr-510	78	4	2019	2019	NUM
ertr-510	78	5	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	78	6	268	268	NUM
ertr-510	78	7	perform	perform	VERB
ertr-510	78	8	these	these	DET
ertr-510	78	9	analyses	analysis	NOUN
ertr-510	78	10	,	,	PUNCT
ertr-510	78	11	eqs	eqs	X
ertr-510	78	12	and	and	CCONJ
ertr-510	78	13	spss	spss	PROPN
ertr-510	78	14	statistical	statistical	ADJ
ertr-510	78	15	software	software	NOUN
ertr-510	78	16	will	will	AUX
ertr-510	78	17	be	be	AUX
ertr-510	78	18	used	use	VERB
ertr-510	78	19	.	.	PUNCT
ertr-510	79	1	finally	finally	ADV
ertr-510	79	2	,	,	PUNCT
ertr-510	79	3	the	the	DET
ertr-510	79	4	researchers	researcher	NOUN
ertr-510	79	5	will	will	AUX
ertr-510	79	6	perform	perform	VERB
ertr-510	79	7	a	a	DET
ertr-510	79	8	latent	latent	NOUN
ertr-510	79	9	class	class	NOUN
ertr-510	79	10	segmentation	segmentation	NOUN
ertr-510	79	11	using	use	VERB
ertr-510	79	12	latent	latent	NOUN
ertr-510	79	13	gold	gold	NOUN
ertr-510	79	14	software	software	NOUN
ertr-510	79	15	to	to	PART
ertr-510	79	16	detect	detect	VERB
ertr-510	79	17	groups	group	NOUN
ertr-510	79	18	of	of	ADP
ertr-510	79	19	consumers	consumer	NOUN
ertr-510	79	20	according	accord	VERB
ertr-510	79	21	to	to	ADP
ertr-510	79	22	the	the	DET
ertr-510	79	23	variables	variable	NOUN
ertr-510	79	24	in	in	ADP
ertr-510	79	25	model	model	NOUN
ertr-510	79	26	1	1	NUM
ertr-510	79	27	.	.	PUNCT
ertr-510	80	1	next	next	ADV
ertr-510	80	2	,	,	PUNCT
ertr-510	80	3	to	to	PART
ertr-510	80	4	achieve	achieve	VERB
ertr-510	80	5	the	the	DET
ertr-510	80	6	second	second	ADJ
ertr-510	80	7	main	main	ADJ
ertr-510	80	8	objective	objective	NOUN
ertr-510	80	9	(	(	PUNCT
ertr-510	80	10	model	model	NOUN
ertr-510	80	11	2	2	NUM
ertr-510	80	12	)	)	PUNCT
ertr-510	80	13	,	,	PUNCT
ertr-510	80	14	sem	sem	NOUN
ertr-510	80	15	-	-	PUNCT
ertr-510	80	16	pls	pls	NOUN
ertr-510	80	17	modelling	modelling	NOUN
ertr-510	80	18	will	will	AUX
ertr-510	80	19	be	be	AUX
ertr-510	80	20	applied	apply	VERB
ertr-510	80	21	using	use	VERB
ertr-510	80	22	smartpls	smartpls	NOUN
ertr-510	80	23	statistical	statistical	ADJ
ertr-510	80	24	software	software	NOUN
ertr-510	80	25	to	to	PART
ertr-510	80	26	determine	determine	VERB
ertr-510	80	27	the	the	DET
ertr-510	80	28	relationships	relationship	NOUN
ertr-510	80	29	.	.	PUNCT
ertr-510	81	1	these	these	DET
ertr-510	81	2	results	result	NOUN
ertr-510	81	3	will	will	AUX
ertr-510	81	4	provide	provide	VERB
ertr-510	81	5	insights	insight	NOUN
ertr-510	81	6	into	into	ADP
ertr-510	81	7	the	the	DET
ertr-510	81	8	differences	difference	NOUN
ertr-510	81	9	between	between	ADP
ertr-510	81	10	the	the	DET
ertr-510	81	11	applications	application	NOUN
ertr-510	81	12	of	of	ADP
ertr-510	81	13	the	the	DET
ertr-510	81	14	two	two	NUM
ertr-510	81	15	models	model	NOUN
ertr-510	81	16	in	in	ADP
ertr-510	81	17	the	the	DET
ertr-510	81	18	usa	usa	PROPN
ertr-510	81	19	and	and	CCONJ
ertr-510	81	20	europe	europe	PROPN
ertr-510	81	21	,	,	PUNCT
ertr-510	81	22	providing	provide	VERB
ertr-510	81	23	recommendations	recommendation	NOUN
ertr-510	81	24	and	and	CCONJ
ertr-510	81	25	suggestions	suggestion	NOUN
ertr-510	81	26	for	for	ADP
ertr-510	81	27	smes	sme	NOUN
ertr-510	81	28	.	.	PUNCT
ertr-510	82	1	discussion	discussion	NOUN
ertr-510	82	2	,	,	PUNCT
ertr-510	82	3	conclusions	conclusion	NOUN
ertr-510	82	4	and	and	CCONJ
ertr-510	82	5	implications	implication	NOUN
ertr-510	82	6	the	the	DET
ertr-510	82	7	purpose	purpose	NOUN
ertr-510	82	8	of	of	ADP
ertr-510	82	9	this	this	DET
ertr-510	82	10	ongoing	ongoing	ADJ
ertr-510	82	11	study	study	NOUN
ertr-510	82	12	is	be	AUX
ertr-510	82	13	the	the	DET
ertr-510	82	14	creation	creation	NOUN
ertr-510	82	15	of	of	ADP
ertr-510	82	16	two	two	NUM
ertr-510	82	17	models	model	NOUN
ertr-510	82	18	to	to	PART
ertr-510	82	19	analyse	analyse	VERB
ertr-510	82	20	the	the	DET
ertr-510	82	21	effects	effect	NOUN
ertr-510	82	22	of	of	ADP
ertr-510	82	23	smart	smart	ADJ
ertr-510	82	24	technologies	technology	NOUN
ertr-510	82	25	on	on	ADP
ertr-510	82	26	different	different	ADJ
ertr-510	82	27	aspects	aspect	NOUN
ertr-510	82	28	of	of	ADP
ertr-510	82	29	consumers	consumer	NOUN
ertr-510	82	30	and	and	CCONJ
ertr-510	82	31	smes	sme	NOUN
ertr-510	82	32	in	in	ADP
ertr-510	82	33	the	the	DET
ertr-510	82	34	tourism	tourism	NOUN
ertr-510	82	35	industry	industry	NOUN
ertr-510	82	36	.	.	PUNCT
ertr-510	83	1	in	in	ADP
ertr-510	83	2	addition	addition	NOUN
ertr-510	83	3	,	,	PUNCT
ertr-510	83	4	this	this	DET
ertr-510	83	5	study	study	NOUN
ertr-510	83	6	will	will	AUX
ertr-510	83	7	also	also	ADV
ertr-510	83	8	examine	examine	VERB
ertr-510	83	9	gender	gender	NOUN
ertr-510	83	10	differences	difference	NOUN
ertr-510	83	11	in	in	ADP
ertr-510	83	12	the	the	DET
ertr-510	83	13	effects	effect	NOUN
ertr-510	83	14	of	of	ADP
ertr-510	83	15	smart	smart	ADJ
ertr-510	83	16	technologies	technology	NOUN
ertr-510	83	17	on	on	ADP
ertr-510	83	18	consumers	consumer	NOUN
ertr-510	83	19	.	.	PUNCT
ertr-510	84	1	smart	smart	ADJ
ertr-510	84	2	tourism	tourism	NOUN
ertr-510	84	3	research	research	NOUN
ertr-510	84	4	remains	remain	VERB
ertr-510	84	5	scant	scant	ADJ
ertr-510	84	6	.	.	PUNCT
ertr-510	85	1	it	it	PRON
ertr-510	85	2	mostly	mostly	ADV
ertr-510	85	3	consists	consist	VERB
ertr-510	85	4	of	of	ADP
ertr-510	85	5	case	case	NOUN
ertr-510	85	6	studies	study	NOUN
ertr-510	85	7	of	of	ADP
ertr-510	85	8	theoretical	theoretical	ADJ
ertr-510	85	9	initiatives	initiative	NOUN
ertr-510	85	10	,	,	PUNCT
ertr-510	85	11	and	and	CCONJ
ertr-510	85	12	it	it	PRON
ertr-510	85	13	has	have	AUX
ertr-510	85	14	largely	largely	ADV
ertr-510	85	15	focused	focus	VERB
ertr-510	85	16	on	on	ADP
ertr-510	85	17	the	the	DET
ertr-510	85	18	consumer	consumer	NOUN
ertr-510	85	19	perspective	perspective	NOUN
ertr-510	85	20	.	.	PUNCT
ertr-510	86	1	in	in	ADP
ertr-510	86	2	this	this	DET
ertr-510	86	3	context	context	NOUN
ertr-510	86	4	,	,	PUNCT
ertr-510	86	5	this	this	DET
ertr-510	86	6	study	study	NOUN
ertr-510	86	7	helps	help	VERB
ertr-510	86	8	explain	explain	VERB
ertr-510	86	9	how	how	SCONJ
ertr-510	86	10	smart	smart	ADJ
ertr-510	86	11	technologies	technology	NOUN
ertr-510	86	12	create	create	VERB
ertr-510	86	13	different	different	ADJ
ertr-510	86	14	effects	effect	NOUN
ertr-510	86	15	on	on	ADP
ertr-510	86	16	employees	employee	NOUN
ertr-510	86	17	of	of	ADP
ertr-510	86	18	tourism	tourism	NOUN
ertr-510	86	19	organisations	organisation	NOUN
ertr-510	86	20	(	(	PUNCT
ertr-510	86	21	hotels	hotel	NOUN
ertr-510	86	22	,	,	PUNCT
ertr-510	86	23	tourist	tourist	NOUN
ertr-510	86	24	attractions	attraction	NOUN
ertr-510	86	25	and	and	CCONJ
ertr-510	86	26	travel	travel	NOUN
ertr-510	86	27	agencies	agency	NOUN
ertr-510	86	28	)	)	PUNCT
ertr-510	86	29	,	,	PUNCT
ertr-510	86	30	allowing	allow	VERB
ertr-510	86	31	the	the	DET
ertr-510	86	32	development	development	NOUN
ertr-510	86	33	of	of	ADP
ertr-510	86	34	more	more	ADJ
ertr-510	86	35	tailored	tailor	VERB
ertr-510	86	36	services	service	NOUN
ertr-510	86	37	to	to	PART
ertr-510	86	38	meet	meet	VERB
ertr-510	86	39	consumers	consumer	NOUN
ertr-510	86	40	’	'	PUNCT
ertr-510	86	41	real	real	ADJ
ertr-510	86	42	demands	demand	NOUN
ertr-510	86	43	.	.	PUNCT
ertr-510	87	1	thus	thus	ADV
ertr-510	87	2	,	,	PUNCT
ertr-510	87	3	the	the	DET
ertr-510	87	4	findings	finding	NOUN
ertr-510	87	5	of	of	ADP
ertr-510	87	6	this	this	DET
ertr-510	87	7	study	study	NOUN
ertr-510	87	8	will	will	AUX
ertr-510	87	9	provide	provide	VERB
ertr-510	87	10	several	several	ADJ
ertr-510	87	11	contributions	contribution	NOUN
ertr-510	87	12	.	.	PUNCT
ertr-510	88	1	first	first	ADV
ertr-510	88	2	,	,	PUNCT
ertr-510	88	3	this	this	DET
ertr-510	88	4	study	study	NOUN
ertr-510	88	5	will	will	AUX
ertr-510	88	6	contribute	contribute	VERB
ertr-510	88	7	to	to	ADP
ertr-510	88	8	the	the	DET
ertr-510	88	9	literature	literature	NOUN
ertr-510	88	10	by	by	ADP
ertr-510	88	11	empirically	empirically	ADV
ertr-510	88	12	investigating	investigate	VERB
ertr-510	88	13	smart	smart	ADJ
ertr-510	88	14	technology	technology	NOUN
ertr-510	88	15	in	in	ADP
ertr-510	88	16	the	the	DET
ertr-510	88	17	tourism	tourism	NOUN
ertr-510	88	18	context	context	NOUN
ertr-510	88	19	.	.	PUNCT
ertr-510	89	1	second	second	ADJ
ertr-510	89	2	,	,	PUNCT
ertr-510	89	3	it	it	PRON
ertr-510	89	4	will	will	AUX
ertr-510	89	5	examine	examine	VERB
ertr-510	89	6	the	the	DET
ertr-510	89	7	constituents	constituent	NOUN
ertr-510	89	8	of	of	ADP
ertr-510	89	9	consumers	consumer	NOUN
ertr-510	89	10	’	'	PUNCT
ertr-510	89	11	experiences	experience	NOUN
ertr-510	89	12	with	with	ADP
ertr-510	89	13	smart	smart	ADJ
ertr-510	89	14	technology	technology	NOUN
ertr-510	89	15	and	and	CCONJ
ertr-510	89	16	identify	identify	VERB
ertr-510	89	17	the	the	DET
ertr-510	89	18	key	key	ADJ
ertr-510	89	19	dimensions	dimension	NOUN
ertr-510	89	20	of	of	ADP
ertr-510	89	21	sce	sce	PROPN
ertr-510	89	22	.	.	PUNCT
ertr-510	90	1	in	in	ADP
ertr-510	90	2	addition	addition	NOUN
ertr-510	90	3	,	,	PUNCT
ertr-510	90	4	gender	gender	NOUN
ertr-510	90	5	differences	difference	NOUN
ertr-510	90	6	will	will	AUX
ertr-510	90	7	also	also	ADV
ertr-510	90	8	be	be	AUX
ertr-510	90	9	analysed	analyse	VERB
ertr-510	90	10	in	in	ADP
ertr-510	90	11	the	the	DET
ertr-510	90	12	study	study	NOUN
ertr-510	90	13	.	.	PUNCT
ertr-510	91	1	finally	finally	ADV
ertr-510	91	2	,	,	PUNCT
ertr-510	91	3	this	this	DET
ertr-510	91	4	study	study	NOUN
ertr-510	91	5	will	will	AUX
ertr-510	91	6	contribute	contribute	VERB
ertr-510	91	7	to	to	ADP
ertr-510	91	8	smart	smart	ADJ
ertr-510	91	9	technology	technology	NOUN
ertr-510	91	10	and	and	CCONJ
ertr-510	91	11	service	service	NOUN
ertr-510	91	12	innovation	innovation	NOUN
ertr-510	91	13	in	in	ADP
ertr-510	91	14	the	the	DET
ertr-510	91	15	tourism	tourism	NOUN
ertr-510	91	16	industry	industry	NOUN
ertr-510	91	17	by	by	ADP
ertr-510	91	18	empirically	empirically	ADV
ertr-510	91	19	examining	examine	VERB
ertr-510	91	20	the	the	DET
ertr-510	91	21	consequences	consequence	NOUN
ertr-510	91	22	of	of	ADP
ertr-510	91	23	sce	sce	PROPN
ertr-510	91	24	and	and	CCONJ
ertr-510	91	25	the	the	DET
ertr-510	91	26	effects	effect	NOUN
ertr-510	91	27	of	of	ADP
ertr-510	91	28	smart	smart	ADJ
ertr-510	91	29	technologies	technology	NOUN
ertr-510	91	30	on	on	ADP
ertr-510	91	31	organisations	organisation	NOUN
ertr-510	91	32	.	.	PUNCT
ertr-510	92	1	thus	thus	ADV
ertr-510	92	2	,	,	PUNCT
ertr-510	92	3	this	this	DET
ertr-510	92	4	study	study	NOUN
ertr-510	92	5	will	will	AUX
ertr-510	92	6	bring	bring	VERB
ertr-510	92	7	together	together	ADV
ertr-510	92	8	theoretical	theoretical	ADJ
ertr-510	92	9	contributions	contribution	NOUN
ertr-510	92	10	from	from	ADP
ertr-510	92	11	tourism	tourism	NOUN
ertr-510	92	12	planning	planning	NOUN
ertr-510	92	13	and	and	CCONJ
ertr-510	92	14	marketing	marketing	NOUN
ertr-510	92	15	,	,	PUNCT
ertr-510	92	16	information	information	NOUN
ertr-510	92	17	technology	technology	NOUN
ertr-510	92	18	,	,	PUNCT
ertr-510	92	19	and	and	CCONJ
ertr-510	92	20	networking	networking	NOUN
ertr-510	92	21	.	.	PUNCT
ertr-510	93	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-510	94	1	e	e	X
ertr-510	94	2	-	-	NOUN
ertr-510	94	3	review	review	NOUN
ertr-510	94	4	of	of	ADP
ertr-510	94	5	tourism	tourism	NOUN
ertr-510	94	6	research	research	NOUN
ertr-510	94	7	(	(	PUNCT
ertr-510	94	8	ertr	ertr	NOUN
ertr-510	94	9	)	)	PUNCT
ertr-510	94	10	,	,	PUNCT
ertr-510	94	11	vol	vol	NOUN
ertr-510	94	12	.	.	PROPN
ertr-510	94	13	17	17	NUM
ertr-510	94	14	,	,	PUNCT
ertr-510	94	15	no	no	INTJ
ertr-510	94	16	.	.	NOUN
ertr-510	94	17	2	2	NUM
ertr-510	94	18	,	,	PUNCT
ertr-510	94	19	2019	2019	NUM
ertr-510	94	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	94	21	269	269	NUM
ertr-510	94	22	this	this	DET
ertr-510	94	23	study	study	NOUN
ertr-510	94	24	will	will	AUX
ertr-510	94	25	provide	provide	VERB
ertr-510	94	26	a	a	DET
ertr-510	94	27	series	series	NOUN
ertr-510	94	28	of	of	ADP
ertr-510	94	29	implications	implication	NOUN
ertr-510	94	30	for	for	ADP
ertr-510	94	31	tourism	tourism	NOUN
ertr-510	94	32	organisations	organisation	NOUN
ertr-510	94	33	in	in	ADP
ertr-510	94	34	relation	relation	NOUN
ertr-510	94	35	to	to	ADP
ertr-510	94	36	the	the	DET
ertr-510	94	37	adoption	adoption	NOUN
ertr-510	94	38	of	of	ADP
ertr-510	94	39	smart	smart	ADJ
ertr-510	94	40	technology	technology	NOUN
ertr-510	94	41	.	.	PUNCT
ertr-510	95	1	it	it	PRON
ertr-510	95	2	will	will	AUX
ertr-510	95	3	offer	offer	VERB
ertr-510	95	4	suggestions	suggestion	NOUN
ertr-510	95	5	for	for	SCONJ
ertr-510	95	6	firms	firm	NOUN
ertr-510	95	7	to	to	PART
ertr-510	95	8	enhance	enhance	VERB
ertr-510	95	9	the	the	DET
ertr-510	95	10	consumer	consumer	NOUN
ertr-510	95	11	experience	experience	NOUN
ertr-510	95	12	and	and	CCONJ
ertr-510	95	13	achieve	achieve	VERB
ertr-510	95	14	competitive	competitive	ADJ
ertr-510	95	15	advantages	advantage	NOUN
ertr-510	95	16	and	and	CCONJ
ertr-510	95	17	will	will	AUX
ertr-510	95	18	highlight	highlight	VERB
ertr-510	95	19	the	the	DET
ertr-510	95	20	importance	importance	NOUN
ertr-510	95	21	of	of	ADP
ertr-510	95	22	smart	smart	ADJ
ertr-510	95	23	technology	technology	NOUN
ertr-510	95	24	as	as	ADP
ertr-510	95	25	a	a	DET
ertr-510	95	26	strategic	strategic	ADJ
ertr-510	95	27	tool	tool	NOUN
ertr-510	95	28	for	for	ADP
ertr-510	95	29	tourism	tourism	NOUN
ertr-510	95	30	development	development	NOUN
ertr-510	95	31	and	and	CCONJ
ertr-510	95	32	value	value	NOUN
ertr-510	95	33	creation	creation	NOUN
ertr-510	95	34	.	.	PUNCT
ertr-510	96	1	in	in	ADP
ertr-510	96	2	this	this	DET
ertr-510	96	3	sense	sense	NOUN
ertr-510	96	4	,	,	PUNCT
ertr-510	96	5	smart	smart	ADJ
ertr-510	96	6	technologies	technology	NOUN
ertr-510	96	7	can	can	AUX
ertr-510	96	8	revolutionise	revolutionise	VERB
ertr-510	96	9	tourism	tourism	NOUN
ertr-510	96	10	and	and	CCONJ
ertr-510	96	11	create	create	VERB
ertr-510	96	12	opportunities	opportunity	NOUN
ertr-510	96	13	for	for	ADP
ertr-510	96	14	new	new	ADJ
ertr-510	96	15	levels	level	NOUN
ertr-510	96	16	of	of	ADP
ertr-510	96	17	service	service	NOUN
ertr-510	96	18	,	,	PUNCT
ertr-510	96	19	value	value	NOUN
ertr-510	96	20	creation	creation	NOUN
ertr-510	96	21	and	and	CCONJ
ertr-510	96	22	interaction	interaction	NOUN
ertr-510	96	23	.	.	PUNCT
ertr-510	97	1	this	this	DET
ertr-510	97	2	study	study	NOUN
ertr-510	97	3	will	will	AUX
ertr-510	97	4	provide	provide	VERB
ertr-510	97	5	an	an	DET
ertr-510	97	6	opportunity	opportunity	NOUN
ertr-510	97	7	for	for	SCONJ
ertr-510	97	8	consumers	consumer	NOUN
ertr-510	97	9	and	and	CCONJ
ertr-510	97	10	smes	sme	NOUN
ertr-510	97	11	to	to	PART
ertr-510	97	12	achieve	achieve	VERB
ertr-510	97	13	specific	specific	ADJ
ertr-510	97	14	results	result	NOUN
ertr-510	97	15	in	in	ADP
ertr-510	97	16	this	this	DET
ertr-510	97	17	area	area	NOUN
ertr-510	97	18	.	.	PUNCT
ertr-510	98	1	the	the	DET
ertr-510	98	2	perspective	perspective	NOUN
ertr-510	98	3	adopted	adopt	VERB
ertr-510	98	4	in	in	ADP
ertr-510	98	5	this	this	DET
ertr-510	98	6	research	research	NOUN
ertr-510	98	7	will	will	AUX
ertr-510	98	8	provide	provide	VERB
ertr-510	98	9	useful	useful	ADJ
ertr-510	98	10	and	and	CCONJ
ertr-510	98	11	scientifically	scientifically	ADV
ertr-510	98	12	valuable	valuable	ADJ
ertr-510	98	13	information	information	NOUN
ertr-510	98	14	for	for	ADP
ertr-510	98	15	the	the	DET
ertr-510	98	16	european	european	ADJ
ertr-510	98	17	and	and	CCONJ
ertr-510	98	18	us	we	PRON
ertr-510	98	19	contexts	context	NOUN
ertr-510	98	20	.	.	PUNCT
ertr-510	99	1	this	this	DET
ertr-510	99	2	information	information	NOUN
ertr-510	99	3	will	will	AUX
ertr-510	99	4	be	be	AUX
ertr-510	99	5	particularly	particularly	ADV
ertr-510	99	6	valuable	valuable	ADJ
ertr-510	99	7	for	for	ADP
ertr-510	99	8	tourism	tourism	NOUN
ertr-510	99	9	smes	sme	NOUN
ertr-510	99	10	because	because	SCONJ
ertr-510	99	11	of	of	ADP
ertr-510	99	12	the	the	DET
ertr-510	99	13	benefits	benefit	NOUN
ertr-510	99	14	and	and	CCONJ
ertr-510	99	15	recommendations	recommendation	NOUN
ertr-510	99	16	that	that	SCONJ
ertr-510	99	17	this	this	DET
ertr-510	99	18	study	study	NOUN
ertr-510	99	19	can	can	AUX
ertr-510	99	20	provide	provide	VERB
ertr-510	99	21	to	to	PART
ertr-510	99	22	helps	help	VERB
ertr-510	99	23	these	these	DET
ertr-510	99	24	firms	firm	NOUN
ertr-510	99	25	improve	improve	VERB
ertr-510	99	26	the	the	DET
ertr-510	99	27	services	service	NOUN
ertr-510	99	28	that	that	PRON
ertr-510	99	29	they	they	PRON
ertr-510	99	30	offer	offer	VERB
ertr-510	99	31	.	.	PUNCT
ertr-510	100	1	in	in	ADP
ertr-510	100	2	addition	addition	NOUN
ertr-510	100	3	,	,	PUNCT
ertr-510	100	4	this	this	DET
ertr-510	100	5	study	study	NOUN
ertr-510	100	6	will	will	AUX
ertr-510	100	7	help	help	VERB
ertr-510	100	8	smes	sme	NOUN
ertr-510	100	9	benefit	benefit	VERB
ertr-510	100	10	from	from	ADP
ertr-510	100	11	targeted	target	VERB
ertr-510	100	12	business	business	NOUN
ertr-510	100	13	support	support	NOUN
ertr-510	100	14	(	(	PUNCT
ertr-510	100	15	e.g.	e.g.	ADV
ertr-510	100	16	know	know	VERB
ertr-510	100	17	-	-	PUNCT
ertr-510	100	18	how	how	NOUN
ertr-510	100	19	and	and	CCONJ
ertr-510	100	20	advice	advice	NOUN
ertr-510	100	21	,	,	PUNCT
ertr-510	100	22	information	information	NOUN
ertr-510	100	23	and	and	CCONJ
ertr-510	100	24	networking	network	VERB
ertr-510	100	25	opportunities	opportunity	NOUN
ertr-510	100	26	,	,	PUNCT
ertr-510	100	27	and	and	CCONJ
ertr-510	100	28	cross	cross	ADJ
ertr-510	100	29	-	-	ADJ
ertr-510	100	30	border	border	ADJ
ertr-510	100	31	partnerships	partnership	NOUN
ertr-510	100	32	)	)	PUNCT
ertr-510	100	33	,	,	PUNCT
ertr-510	100	34	improve	improve	VERB
ertr-510	100	35	their	their	PRON
ertr-510	100	36	access	access	NOUN
ertr-510	100	37	to	to	ADP
ertr-510	100	38	global	global	ADJ
ertr-510	100	39	markets	market	NOUN
ertr-510	100	40	and	and	CCONJ
ertr-510	100	41	international	international	ADJ
ertr-510	100	42	value	value	NOUN
ertr-510	100	43	chains	chain	NOUN
ertr-510	100	44	,	,	PUNCT
ertr-510	100	45	invest	invest	VERB
ertr-510	100	46	in	in	ADP
ertr-510	100	47	human	human	ADJ
ertr-510	100	48	capital	capital	NOUN
ertr-510	100	49	in	in	ADP
ertr-510	100	50	organisations	organisation	NOUN
ertr-510	100	51	by	by	ADP
ertr-510	100	52	providing	provide	VERB
ertr-510	100	53	practice	practice	NOUN
ertr-510	100	54	-	-	PUNCT
ertr-510	100	55	oriented	orient	VERB
ertr-510	100	56	vocational	vocational	ADJ
ertr-510	100	57	education	education	NOUN
ertr-510	100	58	and	and	CCONJ
ertr-510	100	59	training	training	NOUN
ertr-510	100	60	,	,	PUNCT
ertr-510	100	61	and	and	CCONJ
ertr-510	100	62	create	create	VERB
ertr-510	100	63	valuable	valuable	ADJ
ertr-510	100	64	links	link	NOUN
ertr-510	100	65	with	with	ADP
ertr-510	100	66	research	research	NOUN
ertr-510	100	67	centres	centre	NOUN
ertr-510	100	68	and	and	CCONJ
ertr-510	100	69	universities	university	NOUN
ertr-510	100	70	to	to	PART
ertr-510	100	71	promote	promote	VERB
ertr-510	100	72	innovation	innovation	NOUN
ertr-510	100	73	.	.	PUNCT
ertr-510	101	1	several	several	ADJ
ertr-510	101	2	limitations	limitation	NOUN
ertr-510	101	3	of	of	ADP
ertr-510	101	4	this	this	DET
ertr-510	101	5	study	study	NOUN
ertr-510	101	6	should	should	AUX
ertr-510	101	7	be	be	AUX
ertr-510	101	8	acknowledged	acknowledge	VERB
ertr-510	101	9	.	.	PUNCT
ertr-510	102	1	first	first	ADV
ertr-510	102	2	,	,	PUNCT
ertr-510	102	3	this	this	DET
ertr-510	102	4	study	study	NOUN
ertr-510	102	5	will	will	AUX
ertr-510	102	6	use	use	VERB
ertr-510	102	7	a	a	DET
ertr-510	102	8	sample	sample	NOUN
ertr-510	102	9	of	of	ADP
ertr-510	102	10	organisations	organisation	NOUN
ertr-510	102	11	from	from	ADP
ertr-510	102	12	the	the	DET
ertr-510	102	13	usa	usa	PROPN
ertr-510	102	14	and	and	CCONJ
ertr-510	102	15	europe	europe	PROPN
ertr-510	102	16	,	,	PUNCT
ertr-510	102	17	which	which	PRON
ertr-510	102	18	may	may	AUX
ertr-510	102	19	limit	limit	VERB
ertr-510	102	20	the	the	DET
ertr-510	102	21	generalisability	generalisability	NOUN
ertr-510	102	22	of	of	ADP
ertr-510	102	23	its	its	PRON
ertr-510	102	24	findings	finding	NOUN
ertr-510	102	25	.	.	PUNCT
ertr-510	103	1	it	it	PRON
ertr-510	103	2	would	would	AUX
ertr-510	103	3	be	be	AUX
ertr-510	103	4	necessary	necessary	ADJ
ertr-510	103	5	to	to	PART
ertr-510	103	6	investigate	investigate	VERB
ertr-510	103	7	whether	whether	SCONJ
ertr-510	103	8	tourism	tourism	NOUN
ertr-510	103	9	organisations	organisation	NOUN
ertr-510	103	10	in	in	ADP
ertr-510	103	11	other	other	ADJ
ertr-510	103	12	areas	area	NOUN
ertr-510	103	13	would	would	AUX
ertr-510	103	14	respond	respond	VERB
ertr-510	103	15	to	to	ADP
ertr-510	103	16	the	the	DET
ertr-510	103	17	survey	survey	NOUN
ertr-510	103	18	in	in	ADP
ertr-510	103	19	a	a	DET
ertr-510	103	20	different	different	ADJ
ertr-510	103	21	way	way	NOUN
ertr-510	103	22	.	.	PUNCT
ertr-510	104	1	another	another	DET
ertr-510	104	2	limitation	limitation	NOUN
ertr-510	104	3	is	be	AUX
ertr-510	104	4	the	the	DET
ertr-510	104	5	cross	cross	ADJ
ertr-510	104	6	-	-	ADJ
ertr-510	104	7	sectional	sectional	ADJ
ertr-510	104	8	design	design	NOUN
ertr-510	104	9	.	.	PUNCT
ertr-510	105	1	future	future	ADJ
ertr-510	105	2	studies	study	NOUN
ertr-510	105	3	could	could	AUX
ertr-510	105	4	consider	consider	VERB
ertr-510	105	5	designing	design	VERB
ertr-510	105	6	a	a	DET
ertr-510	105	7	longitudinal	longitudinal	ADJ
ertr-510	105	8	study	study	NOUN
ertr-510	105	9	to	to	PART
ertr-510	105	10	assess	assess	VERB
ertr-510	105	11	the	the	DET
ertr-510	105	12	relationships	relationship	NOUN
ertr-510	105	13	over	over	ADP
ertr-510	105	14	time	time	NOUN
ertr-510	105	15	.	.	PUNCT
ertr-510	106	1	lastly	lastly	ADV
ertr-510	106	2	,	,	PUNCT
ertr-510	106	3	with	with	ADP
ertr-510	106	4	the	the	DET
ertr-510	106	5	dynamic	dynamic	ADJ
ertr-510	106	6	emergence	emergence	NOUN
ertr-510	106	7	of	of	ADP
ertr-510	106	8	smart	smart	ADJ
ertr-510	106	9	technologies	technology	NOUN
ertr-510	106	10	in	in	ADP
ertr-510	106	11	tourism	tourism	NOUN
ertr-510	106	12	,	,	PUNCT
ertr-510	106	13	this	this	DET
ertr-510	106	14	stream	stream	NOUN
ertr-510	106	15	of	of	ADP
ertr-510	106	16	research	research	NOUN
ertr-510	106	17	is	be	AUX
ertr-510	106	18	only	only	ADV
ertr-510	106	19	in	in	ADP
ertr-510	106	20	its	its	PRON
ertr-510	106	21	infancy	infancy	NOUN
ertr-510	106	22	.	.	PUNCT
ertr-510	107	1	further	further	ADJ
ertr-510	107	2	exploration	exploration	NOUN
ertr-510	107	3	is	be	AUX
ertr-510	107	4	needed	need	VERB
ertr-510	107	5	to	to	PART
ertr-510	107	6	fully	fully	ADV
ertr-510	107	7	capture	capture	VERB
ertr-510	107	8	the	the	DET
ertr-510	107	9	adoption	adoption	NOUN
ertr-510	107	10	,	,	PUNCT
ertr-510	107	11	implementation	implementation	NOUN
ertr-510	107	12	and	and	CCONJ
ertr-510	107	13	impact	impact	NOUN
ertr-510	107	14	of	of	ADP
ertr-510	107	15	smart	smart	ADJ
ertr-510	107	16	technological	technological	ADJ
ertr-510	107	17	solutions	solution	NOUN
ertr-510	107	18	in	in	ADP
ertr-510	107	19	tourism	tourism	NOUN
ertr-510	107	20	.	.	PUNCT
ertr-510	108	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-510	109	1	e	e	X
ertr-510	109	2	-	-	NOUN
ertr-510	109	3	review	review	NOUN
ertr-510	109	4	of	of	ADP
ertr-510	109	5	tourism	tourism	NOUN
ertr-510	109	6	research	research	NOUN
ertr-510	109	7	(	(	PUNCT
ertr-510	109	8	ertr	ertr	NOUN
ertr-510	109	9	)	)	PUNCT
ertr-510	109	10	,	,	PUNCT
ertr-510	109	11	vol	vol	NOUN
ertr-510	109	12	.	.	PROPN
ertr-510	109	13	17	17	NUM
ertr-510	109	14	,	,	PUNCT
ertr-510	109	15	no	no	INTJ
ertr-510	109	16	.	.	NOUN
ertr-510	109	17	2	2	NUM
ertr-510	109	18	,	,	PUNCT
ertr-510	109	19	2019	2019	NUM
ertr-510	109	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-510	109	21	270	270	NUM
ertr-510	109	22	references	reference	NOUN
ertr-510	109	23	arenas	arena	NOUN
ertr-510	109	24	,	,	PUNCT
ertr-510	109	25	a.	a.	PROPN
ertr-510	109	26	e.	e.	PROPN
ertr-510	109	27	,	,	PUNCT
ertr-510	109	28	goh	goh	PROPN
ertr-510	109	29	,	,	PUNCT
ertr-510	109	30	j.	j.	PROPN
ertr-510	109	31	m.	m.	PROPN
ertr-510	109	32	,	,	PUNCT
ertr-510	109	33	&	&	CCONJ
ertr-510	109	34	urueña	urueña	PROPN
ertr-510	109	35	,	,	PUNCT
ertr-510	109	36	a.	a.	NOUN
ertr-510	109	37	(	(	PUNCT
ertr-510	109	38	2019	2019	NUM
ertr-510	109	39	)	)	PUNCT
ertr-510	109	40	.	.	PUNCT
ertr-510	110	1	how	how	SCONJ
ertr-510	110	2	does	do	AUX
ertr-510	110	3	it	it	PRON
ertr-510	110	4	affect	affect	VERB
ertr-510	110	5	design	design	NOUN
ertr-510	110	6	centricity	centricity	NOUN
ertr-510	110	7	approaches	approach	NOUN
ertr-510	110	8	:	:	PUNCT
ertr-510	110	9	evidence	evidence	NOUN
ertr-510	110	10	from	from	ADP
ertr-510	110	11	spain	spain	PROPN
ertr-510	110	12	’s	’s	PART
ertr-510	110	13	smart	smart	ADJ
ertr-510	110	14	tourism	tourism	NOUN
ertr-510	110	15	ecosystem	ecosystem	NOUN
ertr-510	110	16	.	.	PUNCT
ertr-510	111	1	international	international	ADJ
ertr-510	111	2	journal	journal	PROPN
ertr-510	111	3	of	of	ADP
ertr-510	111	4	information	information	NOUN
ertr-510	111	5	management	management	NOUN
ertr-510	111	6	,	,	PUNCT
ertr-510	111	7	45	45	NUM
ertr-510	111	8	,	,	PUNCT
ertr-510	111	9	149	149	NUM
ertr-510	111	10	-	-	SYM
ertr-510	111	11	162	162	NUM
ertr-510	111	12	.	.	PUNCT
ertr-510	112	1	buhalis	buhalis	PROPN
ertr-510	112	2	,	,	PUNCT
ertr-510	112	3	d.	d.	PROPN
ertr-510	112	4	,	,	PUNCT
ertr-510	112	5	&	&	CCONJ
ertr-510	112	6	sinarta	sinarta	PROPN
ertr-510	112	7	,	,	PUNCT
ertr-510	112	8	y.	y.	PROPN
ertr-510	112	9	(	(	PUNCT
ertr-510	112	10	2019	2019	NUM
ertr-510	112	11	)	)	PUNCT
ertr-510	112	12	.	.	PUNCT
ertr-510	113	1	real	real	ADJ
ertr-510	113	2	-	-	PUNCT
ertr-510	113	3	time	time	NOUN
ertr-510	113	4	co	co	NOUN
ertr-510	113	5	-	-	NOUN
ertr-510	113	6	creation	creation	NOUN
ertr-510	113	7	and	and	CCONJ
ertr-510	113	8	nowness	nowness	NOUN
ertr-510	113	9	service	service	PROPN
ertr-510	113	10	:	:	PUNCT
ertr-510	113	11	lessons	lesson	NOUN
ertr-510	113	12	from	from	ADP
ertr-510	113	13	tourism	tourism	NOUN
ertr-510	113	14	and	and	CCONJ
ertr-510	113	15	hospitality	hospitality	NOUN
ertr-510	113	16	.	.	PUNCT
ertr-510	114	1	journal	journal	PROPN
ertr-510	114	2	of	of	ADP
ertr-510	114	3	travel	travel	PROPN
ertr-510	114	4	&	&	CCONJ
ertr-510	114	5	tourism	tourism	NOUN
ertr-510	114	6	marketing	marketing	NOUN
ertr-510	114	7	,	,	PUNCT
ertr-510	114	8	36(5	36(5	NUM
ertr-510	114	9	)	)	PUNCT
ertr-510	114	10	,	,	PUNCT
ertr-510	114	11	563	563	NUM
ertr-510	114	12	-	-	SYM
ertr-510	114	13	582	582	NUM
ertr-510	114	14	.	.	PUNCT
ertr-510	115	1	brandt	brandt	PROPN
ertr-510	115	2	,	,	PUNCT
ertr-510	115	3	t.	t.	PROPN
ertr-510	115	4	,	,	PUNCT
ertr-510	115	5	bendler	bendler	PROPN
ertr-510	115	6	,	,	PUNCT
ertr-510	115	7	j.	j.	PROPN
ertr-510	115	8	,	,	PUNCT
ertr-510	115	9	&	&	CCONJ
ertr-510	115	10	neumann	neumann	PROPN
ertr-510	115	11	,	,	PUNCT
ertr-510	115	12	d.	d.	PROPN
ertr-510	115	13	(	(	PUNCT
ertr-510	115	14	2017	2017	NUM
ertr-510	115	15	)	)	PUNCT
ertr-510	115	16	.	.	PUNCT
ertr-510	116	1	social	social	ADJ
ertr-510	116	2	media	medium	NOUN
ertr-510	116	3	analytics	analytic	NOUN
ertr-510	116	4	and	and	CCONJ
ertr-510	116	5	value	value	NOUN
ertr-510	116	6	creation	creation	NOUN
ertr-510	116	7	in	in	ADP
ertr-510	116	8	urban	urban	ADJ
ertr-510	116	9	smart	smart	ADJ
ertr-510	116	10	tourism	tourism	NOUN
ertr-510	116	11	ecosystems	ecosystem	NOUN
ertr-510	116	12	.	.	PUNCT
ertr-510	117	1	information	information	NOUN
ertr-510	117	2	&	&	CCONJ
ertr-510	117	3	management	management	PROPN
ertr-510	117	4	,	,	PUNCT
ertr-510	117	5	54(6	54(6	NOUN
ertr-510	117	6	)	)	PUNCT
ertr-510	117	7	,	,	PUNCT
ertr-510	117	8	703	703	NUM
ertr-510	117	9	-	-	SYM
ertr-510	117	10	713	713	NUM
ertr-510	117	11	.	.	PUNCT
ertr-510	117	12	foroudi	foroudi	PROPN
ertr-510	117	13	,	,	PUNCT
ertr-510	117	14	p.	p.	NOUN
ertr-510	117	15	,	,	PUNCT
ertr-510	117	16	gupta	gupta	PROPN
ertr-510	117	17	,	,	PUNCT
ertr-510	117	18	s.	s.	PROPN
ertr-510	117	19	,	,	PUNCT
ertr-510	117	20	sivarajah	sivarajah	PROPN
ertr-510	117	21	,	,	PUNCT
ertr-510	117	22	u.	u.	PROPN
ertr-510	117	23	,	,	PUNCT
ertr-510	117	24	&	&	CCONJ
ertr-510	117	25	broderick	broderick	PROPN
ertr-510	117	26	,	,	PUNCT
ertr-510	117	27	a.	a.	NOUN
ertr-510	117	28	(	(	PUNCT
ertr-510	117	29	2018	2018	NUM
ertr-510	117	30	)	)	PUNCT
ertr-510	117	31	.	.	PUNCT
ertr-510	118	1	investigating	investigate	VERB
ertr-510	118	2	the	the	DET
ertr-510	118	3	effects	effect	NOUN
ertr-510	118	4	of	of	ADP
ertr-510	118	5	smart	smart	ADJ
ertr-510	118	6	technology	technology	NOUN
ertr-510	118	7	on	on	ADP
ertr-510	118	8	customer	customer	NOUN
ertr-510	118	9	dynamics	dynamic	NOUN
ertr-510	118	10	and	and	CCONJ
ertr-510	118	11	customer	customer	NOUN
ertr-510	118	12	experience	experience	NOUN
ertr-510	118	13	.	.	PUNCT
ertr-510	119	1	computers	computer	NOUN
ertr-510	119	2	in	in	ADP
ertr-510	119	3	human	human	ADJ
ertr-510	119	4	behavior	behavior	NOUN
ertr-510	119	5	,	,	PUNCT
ertr-510	119	6	80	80	NUM
ertr-510	119	7	,	,	PUNCT
ertr-510	119	8	271	271	NUM
ertr-510	119	9	-	-	SYM
ertr-510	119	10	282	282	NUM
ertr-510	119	11	.	.	PUNCT
ertr-510	120	1	gretzel	gretzel	ADJ
ertr-510	120	2	,	,	PUNCT
ertr-510	120	3	u.	u.	PROPN
ertr-510	120	4	,	,	PUNCT
ertr-510	120	5	sigala	sigala	INTJ
ertr-510	120	6	,	,	PUNCT
ertr-510	120	7	m.	m.	NOUN
ertr-510	120	8	,	,	PUNCT
ertr-510	120	9	xiang	xiang	PROPN
ertr-510	120	10	,	,	PUNCT
ertr-510	120	11	z.	z.	PROPN
ertr-510	120	12	,	,	PUNCT
ertr-510	120	13	&	&	CCONJ
ertr-510	120	14	koo	koo	PROPN
ertr-510	120	15	,	,	PUNCT
ertr-510	120	16	c.	c.	NOUN
ertr-510	120	17	(	(	PUNCT
ertr-510	120	18	2015	2015	NUM
ertr-510	120	19	)	)	PUNCT
ertr-510	120	20	.	.	PUNCT
ertr-510	121	1	smart	smart	ADJ
ertr-510	121	2	tourism	tourism	NOUN
ertr-510	121	3	:	:	PUNCT
ertr-510	121	4	foundations	foundation	NOUN
ertr-510	121	5	and	and	CCONJ
ertr-510	121	6	developments	development	NOUN
ertr-510	121	7	.	.	PUNCT
ertr-510	122	1	electronic	electronic	ADJ
ertr-510	122	2	markets	market	NOUN
ertr-510	122	3	,	,	PUNCT
ertr-510	122	4	25	25	NUM
ertr-510	122	5	(	(	PUNCT
ertr-510	122	6	3	3	NUM
ertr-510	122	7	)	)	PUNCT
ertr-510	122	8	,	,	PUNCT
ertr-510	122	9	179	179	NUM
ertr-510	122	10	-	-	SYM
ertr-510	122	11	188	188	NUM
ertr-510	122	12	.	.	PUNCT
ertr-510	123	1	huang	huang	PROPN
ertr-510	123	2	,	,	PUNCT
ertr-510	123	3	c.	c.	PROPN
ertr-510	123	4	d.	d.	PROPN
ertr-510	123	5	,	,	PUNCT
ertr-510	123	6	goo	goo	PROPN
ertr-510	123	7	,	,	PUNCT
ertr-510	123	8	j.	j.	PROPN
ertr-510	123	9	,	,	PUNCT
ertr-510	123	10	nam	nam	PROPN
ertr-510	123	11	,	,	PUNCT
ertr-510	123	12	k.	k.	PROPN
ertr-510	123	13	,	,	PUNCT
ertr-510	123	14	&	&	CCONJ
ertr-510	123	15	yoo	yoo	PROPN
ertr-510	123	16	,	,	PUNCT
ertr-510	123	17	c.	c.	PROPN
ertr-510	123	18	w.	w.	PROPN
ertr-510	123	19	(	(	PUNCT
ertr-510	123	20	2017	2017	NUM
ertr-510	123	21	)	)	PUNCT
ertr-510	123	22	.	.	PUNCT
ertr-510	124	1	smart	smart	ADJ
ertr-510	124	2	tourism	tourism	NOUN
ertr-510	124	3	technologies	technology	NOUN
ertr-510	124	4	in	in	ADP
ertr-510	124	5	travel	travel	NOUN
ertr-510	124	6	planning	planning	NOUN
ertr-510	124	7	:	:	PUNCT
ertr-510	124	8	the	the	DET
ertr-510	124	9	role	role	NOUN
ertr-510	124	10	of	of	ADP
ertr-510	124	11	exploration	exploration	NOUN
ertr-510	124	12	and	and	CCONJ
ertr-510	124	13	exploitation	exploitation	NOUN
ertr-510	124	14	.	.	PUNCT
ertr-510	125	1	information	information	NOUN
ertr-510	125	2	&	&	CCONJ
ertr-510	125	3	management	management	PROPN
ertr-510	125	4	,	,	PUNCT
ertr-510	125	5	54	54	NUM
ertr-510	125	6	,	,	PUNCT
ertr-510	125	7	757	757	PROPN
ertr-510	125	8	-	-	SYM
ertr-510	125	9	770	770	NUM
ertr-510	125	10	.	.	PUNCT
ertr-510	125	11	hunter	hunter	NOUN
ertr-510	125	12	,	,	PUNCT
ertr-510	125	13	w.	w.	PROPN
ertr-510	125	14	c.	c.	PROPN
ertr-510	125	15	,	,	PUNCT
ertr-510	125	16	chung	chung	PROPN
ertr-510	125	17	,	,	PUNCT
ertr-510	125	18	n.	n.	NOUN
ertr-510	125	19	,	,	PUNCT
ertr-510	125	20	gretzel	gretzel	ADJ
ertr-510	125	21	,	,	PUNCT
ertr-510	125	22	u.	u.	PROPN
ertr-510	125	23	,	,	PUNCT
ertr-510	125	24	&	&	CCONJ
ertr-510	125	25	koo	koo	PROPN
ertr-510	125	26	,	,	PUNCT
ertr-510	125	27	c.	c.	NOUN
ertr-510	125	28	(	(	PUNCT
ertr-510	125	29	2015	2015	NUM
ertr-510	125	30	)	)	PUNCT
ertr-510	125	31	.	.	PUNCT
ertr-510	126	1	constructivist	constructivist	ADJ
ertr-510	126	2	research	research	NOUN
ertr-510	126	3	in	in	ADP
ertr-510	126	4	smart	smart	ADJ
ertr-510	126	5	tourism	tourism	NOUN
ertr-510	126	6	.	.	PUNCT
ertr-510	127	1	asia	asia	PROPN
ertr-510	127	2	pacific	pacific	PROPN
ertr-510	127	3	journal	journal	PROPN
ertr-510	127	4	of	of	ADP
ertr-510	127	5	information	information	NOUN
ertr-510	127	6	systems	system	NOUN
ertr-510	127	7	,	,	PUNCT
ertr-510	127	8	25(1	25(1	NUM
ertr-510	127	9	)	)	PUNCT
ertr-510	127	10	,	,	PUNCT
ertr-510	127	11	105	105	NUM
ertr-510	127	12	-	-	SYM
ertr-510	127	13	120	120	NUM
ertr-510	127	14	.	.	PUNCT
ertr-510	128	1	jovicic	jovicic	PROPN
ertr-510	128	2	,	,	PUNCT
ertr-510	128	3	d.z	d.z	PROPN
ertr-510	128	4	.	.	PROPN
ertr-510	128	5	(	(	PUNCT
ertr-510	128	6	2019	2019	NUM
ertr-510	128	7	)	)	PUNCT
ertr-510	128	8	.	.	PUNCT
ertr-510	129	1	from	from	ADP
ertr-510	129	2	the	the	DET
ertr-510	129	3	traditional	traditional	ADJ
ertr-510	129	4	understanding	understanding	NOUN
ertr-510	129	5	of	of	ADP
ertr-510	129	6	tourism	tourism	NOUN
ertr-510	129	7	destination	destination	NOUN
ertr-510	129	8	to	to	ADP
ertr-510	129	9	the	the	DET
ertr-510	129	10	smart	smart	ADJ
ertr-510	129	11	tourism	tourism	NOUN
ertr-510	129	12	destination	destination	NOUN
ertr-510	129	13	.	.	PUNCT
ertr-510	130	1	current	current	ADJ
ertr-510	130	2	issues	issue	NOUN
ertr-510	130	3	in	in	ADP
ertr-510	130	4	tourism	tourism	NOUN
ertr-510	130	5	,	,	PUNCT
ertr-510	130	6	22(3	22(3	NUM
ertr-510	130	7	)	)	PUNCT
ertr-510	130	8	,	,	PUNCT
ertr-510	130	9	276	276	NUM
ertr-510	130	10	-	-	SYM
ertr-510	130	11	282	282	NUM
ertr-510	130	12	.	.	PUNCT
ertr-510	131	1	marr	marr	PROPN
ertr-510	131	2	,	,	PUNCT
ertr-510	131	3	b.	b.	PROPN
ertr-510	131	4	(	(	PUNCT
ertr-510	131	5	2016	2016	NUM
ertr-510	131	6	)	)	PUNCT
ertr-510	131	7	.	.	PUNCT
ertr-510	132	1	surprisingly	surprisingly	ADV
ertr-510	132	2	,	,	PUNCT
ertr-510	132	3	these	these	DET
ertr-510	132	4	10	10	NUM
ertr-510	132	5	professional	professional	ADJ
ertr-510	132	6	jobs	job	NOUN
ertr-510	132	7	are	be	AUX
ertr-510	132	8	under	under	ADP
ertr-510	132	9	threat	threat	NOUN
ertr-510	132	10	from	from	ADP
ertr-510	132	11	big	big	ADJ
ertr-510	132	12	data	datum	NOUN
ertr-510	132	13	.	.	PUNCT
ertr-510	133	1	available	available	ADJ
ertr-510	133	2	at	at	ADP
ertr-510	133	3	:	:	PUNCT
ertr-510	133	4	http://www.forbes.com/sites/bernardmarr/2016/04/25/surprisingly-these10-professional-jobs-are-under-threat-from-big-data/#42c638594e10	http://www.forbes.com/sites/bernardmarr/2016/04/25/surprisingly-these10-professional-jobs-are-under-threat-from-big-data/#42c638594e10	NOUN
ertr-510	133	5	(	(	PUNCT
ertr-510	133	6	accessed	access	VERB
ertr-510	133	7	february	february	PROPN
ertr-510	133	8	5	5	NUM
ertr-510	133	9	,	,	PUNCT
ertr-510	133	10	2019	2019	NUM
ertr-510	133	11	)	)	PUNCT
ertr-510	133	12	.	.	PUNCT
ertr-510	134	1	roy	roy	PROPN
ertr-510	134	2	,	,	PUNCT
ertr-510	134	3	s.k	s.k	PROPN
ertr-510	134	4	.	.	PROPN
ertr-510	134	5	,	,	PUNCT
ertr-510	134	6	balaji	balaji	PROPN
ertr-510	134	7	,	,	PUNCT
ertr-510	134	8	m.	m.	NOUN
ertr-510	134	9	s.	s.	PROPN
ertr-510	134	10	,	,	PUNCT
ertr-510	134	11	quazi	quazi	PROPN
ertr-510	134	12	,	,	PUNCT
ertr-510	134	13	a.	a.	PROPN
ertr-510	134	14	,	,	PUNCT
ertr-510	134	15	&	&	CCONJ
ertr-510	134	16	quaddus	quaddus	PROPN
ertr-510	134	17	,	,	PUNCT
ertr-510	134	18	m.	m.	NOUN
ertr-510	134	19	(	(	PUNCT
ertr-510	134	20	2018	2018	NUM
ertr-510	134	21	)	)	PUNCT
ertr-510	134	22	.	.	PUNCT
ertr-510	135	1	predictors	predictor	NOUN
ertr-510	135	2	of	of	ADP
ertr-510	135	3	customer	customer	NOUN
ertr-510	135	4	acceptance	acceptance	NOUN
ertr-510	135	5	of	of	ADP
ertr-510	135	6	and	and	CCONJ
ertr-510	135	7	resistance	resistance	NOUN
ertr-510	135	8	to	to	ADP
ertr-510	135	9	smart	smart	ADJ
ertr-510	135	10	technologies	technology	NOUN
ertr-510	135	11	in	in	ADP
ertr-510	135	12	the	the	DET
ertr-510	135	13	retail	retail	ADJ
ertr-510	135	14	sector	sector	NOUN
ertr-510	135	15	.	.	PUNCT
ertr-510	136	1	journal	journal	NOUN
ertr-510	136	2	of	of	ADP
ertr-510	136	3	retailing	retailing	NOUN
ertr-510	136	4	and	and	CCONJ
ertr-510	136	5	consumer	consumer	NOUN
ertr-510	136	6	services	service	NOUN
ertr-510	136	7	,	,	PUNCT
ertr-510	136	8	42	42	NUM
ertr-510	136	9	,	,	PUNCT
ertr-510	136	10	147	147	NUM
ertr-510	136	11	-	-	SYM
ertr-510	136	12	160	160	NUM
ertr-510	136	13	.	.	PUNCT
ertr-510	137	1	rust	rust	PROPN
ertr-510	137	2	,	,	PUNCT
ertr-510	137	3	r.	r.	PROPN
ertr-510	137	4	t.	t.	PROPN
ertr-510	137	5	&	&	CCONJ
ertr-510	137	6	huang	huang	PROPN
ertr-510	137	7	,	,	PUNCT
ertr-510	137	8	m.	m.	PROPN
ertr-510	137	9	h.	h.	PROPN
ertr-510	137	10	(	(	PUNCT
ertr-510	137	11	2014	2014	NUM
ertr-510	137	12	)	)	PUNCT
ertr-510	137	13	.	.	PUNCT
ertr-510	138	1	the	the	DET
ertr-510	138	2	service	service	NOUN
ertr-510	138	3	revolution	revolution	NOUN
ertr-510	138	4	and	and	CCONJ
ertr-510	138	5	the	the	DET
ertr-510	138	6	transformation	transformation	NOUN
ertr-510	138	7	of	of	ADP
ertr-510	138	8	marketing	marketing	NOUN
ertr-510	138	9	science	science	NOUN
ertr-510	138	10	.	.	PUNCT
ertr-510	139	1	marketing	marketing	NOUN
ertr-510	139	2	science	science	NOUN
ertr-510	139	3	,	,	PUNCT
ertr-510	139	4	33(2	33(2	NUM
ertr-510	139	5	)	)	PUNCT
ertr-510	139	6	,	,	PUNCT
ertr-510	139	7	206	206	NUM
ertr-510	139	8	-	-	SYM
ertr-510	139	9	221	221	NUM
ertr-510	139	10	.	.	PUNCT
ertr-510	140	1	shaw	shaw	PROPN
ertr-510	140	2	,	,	PUNCT
ertr-510	140	3	g.	g.	PROPN
ertr-510	140	4	,	,	PUNCT
ertr-510	140	5	bailey	bailey	NOUN
ertr-510	140	6	,	,	PUNCT
ertr-510	140	7	a.	a.	PROPN
ertr-510	140	8	&	&	CCONJ
ertr-510	140	9	williams	williams	PROPN
ertr-510	140	10	,	,	PUNCT
ertr-510	140	11	a.	a.	NOUN
ertr-510	140	12	m.	m.	NOUN
ertr-510	140	13	(	(	PUNCT
ertr-510	140	14	2011	2011	NUM
ertr-510	140	15	)	)	PUNCT
ertr-510	140	16	.	.	PUNCT
ertr-510	141	1	service	service	NOUN
ertr-510	141	2	dominant	dominant	ADJ
ertr-510	141	3	logic	logic	NOUN
ertr-510	141	4	and	and	CCONJ
ertr-510	141	5	its	its	PRON
ertr-510	141	6	implications	implication	NOUN
ertr-510	141	7	for	for	ADP
ertr-510	141	8	tourism	tourism	NOUN
ertr-510	141	9	management	management	NOUN
ertr-510	141	10	:	:	PUNCT
ertr-510	141	11	the	the	DET
ertr-510	141	12	co	co	NOUN
ertr-510	141	13	-	-	NOUN
ertr-510	141	14	production	production	NOUN
ertr-510	141	15	of	of	ADP
ertr-510	141	16	innovation	innovation	NOUN
ertr-510	141	17	in	in	ADP
ertr-510	141	18	the	the	DET
ertr-510	141	19	hotel	hotel	NOUN
ertr-510	141	20	industry	industry	NOUN
ertr-510	141	21	.	.	PUNCT
ertr-510	142	1	tourism	tourism	NOUN
ertr-510	142	2	management	management	NOUN
ertr-510	142	3	,	,	PUNCT
ertr-510	142	4	32	32	NUM
ertr-510	142	5	(	(	PUNCT
ertr-510	142	6	2	2	NUM
ertr-510	142	7	)	)	PUNCT
ertr-510	142	8	,	,	PUNCT
ertr-510	142	9	207	207	NUM
ertr-510	142	10	-	-	SYM
ertr-510	142	11	214	214	NUM
ertr-510	142	12	.	.	PUNCT
ertr-510	143	1	zhang	zhang	PROPN
ertr-510	143	2	,	,	PUNCT
ertr-510	143	3	l.	l.	PROPN
ertr-510	143	4	,	,	PUNCT
ertr-510	143	5	li	li	PROPN
ertr-510	143	6	,	,	PUNCT
ertr-510	143	7	n.	n.	NOUN
ertr-510	143	8	,	,	PUNCT
ertr-510	143	9	&	&	CCONJ
ertr-510	143	10	liu	liu	PROPN
ertr-510	143	11	,	,	PUNCT
ertr-510	143	12	m.	m.	NOUN
ertr-510	143	13	(	(	PUNCT
ertr-510	143	14	2012	2012	NUM
ertr-510	143	15	)	)	PUNCT
ertr-510	143	16	.	.	PUNCT
ertr-510	144	1	on	on	ADP
ertr-510	144	2	the	the	DET
ertr-510	144	3	basic	basic	ADJ
ertr-510	144	4	concept	concept	NOUN
ertr-510	144	5	of	of	ADP
ertr-510	144	6	smarter	smart	ADJ
ertr-510	144	7	tourism	tourism	NOUN
ertr-510	144	8	and	and	CCONJ
ertr-510	144	9	its	its	PRON
ertr-510	144	10	theoretical	theoretical	ADJ
ertr-510	144	11	system	system	NOUN
ertr-510	144	12	.	.	PUNCT
ertr-510	145	1	tourism	tourism	NOUN
ertr-510	145	2	tribune	tribune	NOUN
ertr-510	145	3	,	,	PUNCT
ertr-510	145	4	27	27	NUM
ertr-510	145	5	(	(	PUNCT
ertr-510	145	6	5	5	NUM
ertr-510	145	7	)	)	PUNCT
ertr-510	145	8	,	,	PUNCT
ertr-510	145	9	66	66	NUM
ertr-510	145	10	-	-	SYM
ertr-510	145	11	73	73	NUM
ertr-510	145	12	.	.	PUNCT
ertr-510	146	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN