id	sid	tid	token	lemma	pos
ertr-511	1	1	e	e	X
ertr-511	1	2	-	-	NOUN
ertr-511	1	3	review	review	NOUN
ertr-511	1	4	of	of	ADP
ertr-511	1	5	tourism	tourism	NOUN
ertr-511	1	6	research	research	NOUN
ertr-511	1	7	(	(	PUNCT
ertr-511	1	8	ertr	ertr	NOUN
ertr-511	1	9	)	)	PUNCT
ertr-511	1	10	,	,	PUNCT
ertr-511	1	11	vol	vol	NOUN
ertr-511	1	12	.	.	PROPN
ertr-511	1	13	17	17	NUM
ertr-511	1	14	,	,	PUNCT
ertr-511	1	15	no	no	INTJ
ertr-511	1	16	.	.	NOUN
ertr-511	1	17	2	2	NUM
ertr-511	1	18	,	,	PUNCT
ertr-511	1	19	2019	2019	NUM
ertr-511	1	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	1	21	271	271	NUM
ertr-511	1	22	sunyoung	sunyoung	PROPN
ertr-511	1	23	hlee	hlee	PROPN
ertr-511	1	24	kyung	kyung	PROPN
ertr-511	1	25	hee	hee	PROPN
ertr-511	1	26	university	university	PROPN
ertr-511	1	27	yerin	yerin	PROPN
ertr-511	1	28	yhee	yhee	PROPN
ertr-511	1	29	kyung	kyung	PROPN
ertr-511	1	30	hee	hee	PROPN
ertr-511	1	31	university	university	PROPN
ertr-511	1	32	namho	namho	PROPN
ertr-511	1	33	chung	chung	PROPN
ertr-511	1	34	kyung	kyung	PROPN
ertr-511	1	35	hee	hee	PROPN
ertr-511	1	36	university	university	PROPN
ertr-511	1	37	chulmo	chulmo	NOUN
ertr-511	1	38	koo(corresponding	koo(corresponde	VERB
ertr-511	1	39	author	author	NOUN
ertr-511	1	40	)	)	PUNCT
ertr-511	1	41	kyung	kyung	PROPN
ertr-511	1	42	hee	hee	PROPN
ertr-511	1	43	university	university	NOUN
ertr-511	1	44	#	#	NOUN
ertr-511	1	45	service	service	NOUN
ertr-511	1	46	innovation	innovation	NOUN
ertr-511	1	47	by	by	ADP
ertr-511	1	48	design	design	NOUN
ertr-511	1	49	thinking	thinking	NOUN
ertr-511	1	50	methods	method	NOUN
ertr-511	1	51	:	:	PUNCT
ertr-511	1	52	a	a	DET
ertr-511	1	53	case	case	NOUN
ertr-511	1	54	of	of	ADP
ertr-511	1	55	seoul	seoul	PROPN
ertr-511	1	56	children	child	NOUN
ertr-511	1	57	’s	’s	PART
ertr-511	1	58	grand	grand	ADJ
ertr-511	1	59	park	park	NOUN
ertr-511	1	60	(	(	PUNCT
ertr-511	1	61	scgp	scgp	NOUN
ertr-511	1	62	)	)	PUNCT
ertr-511	1	63	information	information	NOUN
ertr-511	1	64	communications	communication	NOUN
ertr-511	1	65	technology	technology	NOUN
ertr-511	1	66	(	(	PUNCT
ertr-511	1	67	ict)-based	ict)-base	VERB
ertr-511	1	68	service	service	NOUN
ertr-511	1	69	innovations	innovation	NOUN
ertr-511	1	70	for	for	ADP
ertr-511	1	71	tourism	tourism	NOUN
ertr-511	1	72	experiences	experience	NOUN
ertr-511	1	73	have	have	AUX
ertr-511	1	74	become	become	VERB
ertr-511	1	75	an	an	DET
ertr-511	1	76	essential	essential	ADJ
ertr-511	1	77	foundation	foundation	NOUN
ertr-511	1	78	in	in	ADP
ertr-511	1	79	establishing	establish	VERB
ertr-511	1	80	a	a	DET
ertr-511	1	81	smart	smart	ADJ
ertr-511	1	82	tourism	tourism	NOUN
ertr-511	1	83	city	city	NOUN
ertr-511	1	84	that	that	PRON
ertr-511	1	85	an	an	DET
ertr-511	1	86	organization	organization	NOUN
ertr-511	1	87	should	should	AUX
ertr-511	1	88	consider	consider	VERB
ertr-511	1	89	.	.	PUNCT
ertr-511	2	1	thus	thus	ADV
ertr-511	2	2	it	it	PRON
ertr-511	2	3	is	be	AUX
ertr-511	2	4	required	require	VERB
ertr-511	2	5	to	to	PART
ertr-511	2	6	understand	understand	VERB
ertr-511	2	7	service	service	NOUN
ertr-511	2	8	design	design	NOUN
ertr-511	2	9	process	process	NOUN
ertr-511	2	10	and	and	CCONJ
ertr-511	2	11	method	method	NOUN
ertr-511	2	12	theoretically	theoretically	ADV
ertr-511	2	13	and	and	CCONJ
ertr-511	2	14	technically	technically	ADV
ertr-511	2	15	.	.	PUNCT
ertr-511	3	1	this	this	DET
ertr-511	3	2	research	research	NOUN
ertr-511	3	3	aims	aim	VERB
ertr-511	3	4	to	to	PART
ertr-511	3	5	introduce	introduce	VERB
ertr-511	3	6	a	a	DET
ertr-511	3	7	case	case	NOUN
ertr-511	3	8	study	study	NOUN
ertr-511	3	9	demonstrating	demonstrate	VERB
ertr-511	3	10	a	a	DET
ertr-511	3	11	structure	structure	NOUN
ertr-511	3	12	and	and	CCONJ
ertr-511	3	13	procedure	procedure	NOUN
ertr-511	3	14	for	for	ADP
ertr-511	3	15	the	the	DET
ertr-511	3	16	service	service	NOUN
ertr-511	3	17	innovation	innovation	NOUN
ertr-511	3	18	based	base	VERB
ertr-511	3	19	on	on	ADP
ertr-511	3	20	design	design	NOUN
ertr-511	3	21	thinking	thinking	NOUN
ertr-511	3	22	methods	method	NOUN
ertr-511	3	23	in	in	ADP
ertr-511	3	24	an	an	DET
ertr-511	3	25	urban	urban	ADJ
ertr-511	3	26	park	park	NOUN
ertr-511	3	27	context	context	NOUN
ertr-511	3	28	for	for	ADP
ertr-511	3	29	revitalizing	revitalize	VERB
ertr-511	3	30	seoul	seoul	PROPN
ertr-511	3	31	children	children	PROPN
ertr-511	3	32	’s	’s	PART
ertr-511	3	33	grand	grand	ADJ
ertr-511	3	34	park	park	NOUN
ertr-511	3	35	(	(	PUNCT
ertr-511	3	36	scgp	scgp	NOUN
ertr-511	3	37	)	)	PUNCT
ertr-511	3	38	.	.	PUNCT
ertr-511	4	1	our	our	PRON
ertr-511	4	2	study	study	NOUN
ertr-511	4	3	provides	provide	VERB
ertr-511	4	4	a	a	DET
ertr-511	4	5	guideline	guideline	NOUN
ertr-511	4	6	of	of	ADP
ertr-511	4	7	service	service	NOUN
ertr-511	4	8	design	design	NOUN
ertr-511	4	9	structure	structure	NOUN
ertr-511	4	10	:	:	PUNCT
ertr-511	4	11	explorative	explorative	ADJ
ertr-511	4	12	stage	stage	NOUN
ertr-511	4	13	,	,	PUNCT
ertr-511	4	14	generative	generative	ADJ
ertr-511	4	15	stage	stage	NOUN
ertr-511	4	16	,	,	PUNCT
ertr-511	4	17	evaluating	evaluate	VERB
ertr-511	4	18	stage	stage	NOUN
ertr-511	4	19	,	,	PUNCT
ertr-511	4	20	and	and	CCONJ
ertr-511	4	21	applying	apply	VERB
ertr-511	4	22	stage	stage	NOUN
ertr-511	4	23	of	of	ADP
ertr-511	4	24	designing	design	VERB
ertr-511	4	25	to	to	ADP
ertr-511	4	26	tourism	tourism	NOUN
ertr-511	4	27	context	context	NOUN
ertr-511	4	28	.	.	PUNCT
ertr-511	5	1	by	by	ADP
ertr-511	5	2	analyzing	analyze	VERB
ertr-511	5	3	the	the	DET
ertr-511	5	4	current	current	ADJ
ertr-511	5	5	visitor	visitor	NOUN
ertr-511	5	6	’s	’s	PART
ertr-511	5	7	experience	experience	NOUN
ertr-511	5	8	in	in	ADP
ertr-511	5	9	old	old	ADJ
ertr-511	5	10	facilities	facility	NOUN
ertr-511	5	11	and	and	CCONJ
ertr-511	5	12	places	place	NOUN
ertr-511	5	13	,	,	PUNCT
ertr-511	5	14	we	we	PRON
ertr-511	5	15	suggest	suggest	VERB
ertr-511	5	16	a	a	DET
ertr-511	5	17	service	service	NOUN
ertr-511	5	18	design	design	NOUN
ertr-511	5	19	model	model	NOUN
ertr-511	5	20	to	to	PART
ertr-511	5	21	manage	manage	VERB
ertr-511	5	22	visitor	visitor	NOUN
ertr-511	5	23	behavior	behavior	NOUN
ertr-511	5	24	patterns	pattern	NOUN
ertr-511	5	25	with	with	ADP
ertr-511	5	26	ict	ict	PROPN
ertr-511	5	27	-	-	PUNCT
ertr-511	5	28	based	base	VERB
ertr-511	5	29	experience	experience	NOUN
ertr-511	5	30	and	and	CCONJ
ertr-511	5	31	also	also	ADV
ertr-511	5	32	provide	provide	VERB
ertr-511	5	33	valid	valid	ADJ
ertr-511	5	34	scenarios	scenario	NOUN
ertr-511	5	35	based	base	VERB
ertr-511	5	36	on	on	ADP
ertr-511	5	37	the	the	DET
ertr-511	5	38	results	result	NOUN
ertr-511	5	39	of	of	ADP
ertr-511	5	40	big	big	ADJ
ertr-511	5	41	data	datum	NOUN
ertr-511	5	42	analysis	analysis	NOUN
ertr-511	5	43	.	.	PUNCT
ertr-511	6	1	technically	technically	ADV
ertr-511	6	2	,	,	PUNCT
ertr-511	6	3	we	we	PRON
ertr-511	6	4	developed	develop	VERB
ertr-511	6	5	two	two	NUM
ertr-511	6	6	application	application	NOUN
ertr-511	6	7	program	program	NOUN
ertr-511	6	8	concepts	concept	NOUN
ertr-511	6	9	,	,	PUNCT
ertr-511	6	10	visitor	visitor	NOUN
ertr-511	6	11	journey	journey	NOUN
ertr-511	6	12	map	map	NOUN
ertr-511	6	13	and	and	CCONJ
ertr-511	6	14	app	app	NOUN
ertr-511	6	15	touchpoints	touchpoint	NOUN
ertr-511	6	16	,	,	PUNCT
ertr-511	6	17	for	for	ADP
ertr-511	6	18	visitor	visitor	NOUN
ertr-511	6	19	-	-	PUNCT
ertr-511	6	20	centered	center	VERB
ertr-511	6	21	experience	experience	NOUN
ertr-511	6	22	design	design	NOUN
ertr-511	6	23	.	.	PUNCT
ertr-511	7	1	this	this	DET
ertr-511	7	2	study	study	NOUN
ertr-511	7	3	contributes	contribute	VERB
ertr-511	7	4	to	to	PART
ertr-511	7	5	articulate	articulate	VERB
ertr-511	7	6	a	a	DET
ertr-511	7	7	conceptual	conceptual	ADJ
ertr-511	7	8	framework	framework	NOUN
ertr-511	7	9	of	of	ADP
ertr-511	7	10	service	service	NOUN
ertr-511	7	11	design	design	NOUN
ertr-511	7	12	and	and	CCONJ
ertr-511	7	13	its	its	PRON
ertr-511	7	14	applications	application	NOUN
ertr-511	7	15	of	of	ADP
ertr-511	7	16	ict	ict	NOUN
ertr-511	7	17	-	-	PUNCT
ertr-511	7	18	based	base	VERB
ertr-511	7	19	experience	experience	NOUN
ertr-511	7	20	in	in	ADP
ertr-511	7	21	the	the	DET
ertr-511	7	22	scgp	scgp	NOUN
ertr-511	7	23	.	.	PUNCT
ertr-511	8	1	key	key	ADJ
ertr-511	8	2	words	word	NOUN
ertr-511	8	3	:	:	PUNCT
ertr-511	8	4	seoul	seoul	PROPN
ertr-511	8	5	,	,	PUNCT
ertr-511	8	6	urban	urban	ADJ
ertr-511	8	7	park	park	NOUN
ertr-511	8	8	,	,	PUNCT
ertr-511	8	9	service	service	NOUN
ertr-511	8	10	design	design	NOUN
ertr-511	8	11	,	,	PUNCT
ertr-511	8	12	information	information	NOUN
ertr-511	8	13	communications	communication	NOUN
ertr-511	8	14	technology	technology	NOUN
ertr-511	8	15	,	,	PUNCT
ertr-511	8	16	innovation	innovation	NOUN
ertr-511	8	17	,	,	PUNCT
ertr-511	8	18	value	value	NOUN
ertr-511	8	19	co	co	NOUN
ertr-511	8	20	-	-	NOUN
ertr-511	8	21	creation	creation	ADJ
ertr-511	8	22	,	,	PUNCT
ertr-511	8	23	smart	smart	ADJ
ertr-511	8	24	tourism	tourism	NOUN
ertr-511	8	25	city	city	NOUN
ertr-511	8	26	.	.	PUNCT
ertr-511	9	1	sunyoung	sunyoung	PROPN
ertr-511	9	2	hlee	hlee	PROPN
ertr-511	9	3	research	research	PROPN
ertr-511	9	4	professor	professor	NOUN
ertr-511	9	5	,	,	PUNCT
ertr-511	9	6	smart	smart	ADJ
ertr-511	9	7	tourism	tourism	NOUN
ertr-511	9	8	research	research	NOUN
ertr-511	9	9	center	center	NOUN
ertr-511	9	10	kyung	kyung	PROPN
ertr-511	9	11	hee	hee	PROPN
ertr-511	9	12	university	university	PROPN
ertr-511	9	13	26	26	NUM
ertr-511	9	14	,	,	PUNCT
ertr-511	9	15	kyungheedae	kyungheedae	NOUN
ertr-511	9	16	-	-	PUNCT
ertr-511	9	17	ro	ro	NOUN
ertr-511	9	18	,	,	PUNCT
ertr-511	9	19	dongdaemun	dongdaemun	NOUN
ertr-511	9	20	-	-	PUNCT
ertr-511	9	21	gu	gu	NOUN
ertr-511	9	22	seoul	seoul	PROPN
ertr-511	9	23	,	,	PUNCT
ertr-511	9	24	02447	02447	NUM
ertr-511	9	25	republic	republic	NOUN
ertr-511	9	26	of	of	ADP
ertr-511	9	27	korea	korea	PROPN
ertr-511	9	28	email	email	NOUN
ertr-511	9	29	:	:	PUNCT
ertr-511	10	1	onoonee@gmail.com	onoonee@gmail.com	PROPN
ertr-511	10	2	yerin	yerin	PROPN
ertr-511	10	3	yhee	yhee	PROPN
ertr-511	10	4	master	master	NOUN
ertr-511	10	5	student	student	NOUN
ertr-511	10	6	,	,	PUNCT
ertr-511	10	7	graduate	graduate	NOUN
ertr-511	10	8	school	school	NOUN
ertr-511	10	9	department	department	NOUN
ertr-511	10	10	of	of	ADP
ertr-511	10	11	convention	convention	PROPN
ertr-511	10	12	&	&	CCONJ
ertr-511	10	13	exhibition	exhibition	PROPN
ertr-511	10	14	management	management	PROPN
ertr-511	10	15	kyung	kyung	PROPN
ertr-511	10	16	hee	hee	PROPN
ertr-511	10	17	university	university	PROPN
ertr-511	10	18	26	26	NUM
ertr-511	10	19	,	,	PUNCT
ertr-511	10	20	kyungheedae	kyungheedae	NOUN
ertr-511	10	21	-	-	PUNCT
ertr-511	10	22	ro	ro	NOUN
ertr-511	10	23	,	,	PUNCT
ertr-511	10	24	dongdaemun	dongdaemun	NOUN
ertr-511	10	25	-	-	PUNCT
ertr-511	10	26	gu	gu	NOUN
ertr-511	10	27	seoul	seoul	PROPN
ertr-511	10	28	,	,	PUNCT
ertr-511	10	29	02447	02447	NUM
ertr-511	10	30	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	10	31	e	e	NOUN
ertr-511	10	32	-	-	NOUN
ertr-511	10	33	review	review	NOUN
ertr-511	10	34	of	of	ADP
ertr-511	10	35	tourism	tourism	NOUN
ertr-511	10	36	research	research	NOUN
ertr-511	10	37	(	(	PUNCT
ertr-511	10	38	ertr	ertr	NOUN
ertr-511	10	39	)	)	PUNCT
ertr-511	10	40	,	,	PUNCT
ertr-511	10	41	vol	vol	NOUN
ertr-511	10	42	.	.	PROPN
ertr-511	10	43	17	17	NUM
ertr-511	10	44	,	,	PUNCT
ertr-511	10	45	no	no	INTJ
ertr-511	10	46	.	.	NOUN
ertr-511	10	47	2	2	NUM
ertr-511	10	48	,	,	PUNCT
ertr-511	10	49	2019	2019	NUM
ertr-511	10	50	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	10	51	272	272	NUM
ertr-511	10	52	republic	republic	NOUN
ertr-511	10	53	of	of	ADP
ertr-511	10	54	korea	korea	PROPN
ertr-511	10	55	email	email	NOUN
ertr-511	10	56	:	:	PUNCT
ertr-511	10	57	rin95923@gmail.com	rin95923@gmail.com	X
ertr-511	10	58	namho	namho	PROPN
ertr-511	10	59	chung	chung	PROPN
ertr-511	10	60	professor	professor	PROPN
ertr-511	10	61	,	,	PUNCT
ertr-511	10	62	college	college	NOUN
ertr-511	10	63	of	of	ADP
ertr-511	10	64	hotel	hotel	PROPN
ertr-511	10	65	&	&	CCONJ
ertr-511	10	66	tourism	tourism	NOUN
ertr-511	10	67	management	management	PROPN
ertr-511	10	68	kyung	kyung	PROPN
ertr-511	10	69	hee	hee	PROPN
ertr-511	10	70	university	university	PROPN
ertr-511	10	71	26	26	NUM
ertr-511	10	72	,	,	PUNCT
ertr-511	10	73	kyungheedae	kyungheedae	NOUN
ertr-511	10	74	-	-	PUNCT
ertr-511	10	75	ro	ro	NOUN
ertr-511	10	76	,	,	PUNCT
ertr-511	10	77	dongdaemun	dongdaemun	NOUN
ertr-511	10	78	-	-	PUNCT
ertr-511	10	79	gu	gu	NOUN
ertr-511	10	80	seoul	seoul	PROPN
ertr-511	10	81	,	,	PUNCT
ertr-511	10	82	02447	02447	NUM
ertr-511	10	83	republic	republic	NOUN
ertr-511	10	84	of	of	ADP
ertr-511	10	85	korea	korea	PROPN
ertr-511	10	86	email	email	NOUN
ertr-511	10	87	:	:	PUNCT
ertr-511	10	88	nhchung@khu.ac.kr	nhchung@khu.ac.kr	PROPN
ertr-511	10	89	chulmo	chulmo	PROPN
ertr-511	10	90	koo	koo	PROPN
ertr-511	10	91	professor	professor	PROPN
ertr-511	10	92	,	,	PUNCT
ertr-511	10	93	college	college	NOUN
ertr-511	10	94	of	of	ADP
ertr-511	10	95	hotel	hotel	PROPN
ertr-511	10	96	&	&	CCONJ
ertr-511	10	97	tourism	tourism	NOUN
ertr-511	10	98	management	management	PROPN
ertr-511	10	99	kyung	kyung	PROPN
ertr-511	10	100	hee	hee	PROPN
ertr-511	10	101	university	university	PROPN
ertr-511	10	102	26	26	NUM
ertr-511	10	103	,	,	PUNCT
ertr-511	10	104	kyungheedae	kyungheedae	NOUN
ertr-511	10	105	-	-	PUNCT
ertr-511	10	106	ro	ro	NOUN
ertr-511	10	107	,	,	PUNCT
ertr-511	10	108	dongdaemun	dongdaemun	NOUN
ertr-511	10	109	-	-	PUNCT
ertr-511	10	110	gu	gu	NOUN
ertr-511	10	111	seoul	seoul	PROPN
ertr-511	10	112	,	,	PUNCT
ertr-511	10	113	02447	02447	NUM
ertr-511	10	114	republic	republic	NOUN
ertr-511	10	115	of	of	ADP
ertr-511	10	116	korea	korea	PROPN
ertr-511	10	117	email	email	NOUN
ertr-511	10	118	:	:	PUNCT
ertr-511	10	119	helmetgu@khu.ac.kr	helmetgu@khu.ac.kr	PROPN
ertr-511	10	120	sunyoung	sunyoung	PROPN
ertr-511	10	121	hlee	hlee	PROPN
ertr-511	10	122	is	be	AUX
ertr-511	10	123	a	a	DET
ertr-511	10	124	research	research	NOUN
ertr-511	10	125	professor	professor	NOUN
ertr-511	10	126	in	in	ADP
ertr-511	10	127	smart	smart	ADJ
ertr-511	10	128	tourism	tourism	NOUN
ertr-511	10	129	research	research	NOUN
ertr-511	10	130	center	center	NOUN
ertr-511	10	131	(	(	PUNCT
ertr-511	10	132	strc	strc	PROPN
ertr-511	10	133	,	,	PUNCT
ertr-511	10	134	http://strc.khu.ac.kr/	http://strc.khu.ac.kr/	NOUN
ertr-511	10	135	)	)	PUNCT
ertr-511	10	136	,	,	PUNCT
ertr-511	10	137	tourism	tourism	NOUN
ertr-511	10	138	and	and	CCONJ
ertr-511	10	139	hospitality	hospitality	PROPN
ertr-511	10	140	college	college	PROPN
ertr-511	10	141	,	,	PUNCT
ertr-511	10	142	kyung	kyung	PROPN
ertr-511	10	143	hee	hee	PROPN
ertr-511	10	144	university	university	PROPN
ertr-511	10	145	,	,	PUNCT
ertr-511	10	146	south	south	PROPN
ertr-511	10	147	korea	korea	PROPN
ertr-511	10	148	.	.	PUNCT
ertr-511	11	1	her	her	PRON
ertr-511	11	2	research	research	NOUN
ertr-511	11	3	includes	include	VERB
ertr-511	11	4	smart	smart	ADJ
ertr-511	11	5	tourism	tourism	NOUN
ertr-511	11	6	,	,	PUNCT
ertr-511	11	7	service	service	NOUN
ertr-511	11	8	design	design	NOUN
ertr-511	11	9	,	,	PUNCT
ertr-511	11	10	hospitality	hospitality	NOUN
ertr-511	11	11	and	and	CCONJ
ertr-511	11	12	tourism	tourism	NOUN
ertr-511	11	13	marketing	marketing	NOUN
ertr-511	11	14	.	.	PUNCT
ertr-511	12	1	her	her	PRON
ertr-511	12	2	works	work	NOUN
ertr-511	12	3	are	be	AUX
ertr-511	12	4	published	publish	VERB
ertr-511	12	5	in	in	ADP
ertr-511	12	6	international	international	ADJ
ertr-511	12	7	journal	journal	NOUN
ertr-511	12	8	of	of	ADP
ertr-511	12	9	contemporary	contemporary	PROPN
ertr-511	12	10	hospitality	hospitality	PROPN
ertr-511	12	11	management	management	NOUN
ertr-511	12	12	,	,	PUNCT
ertr-511	12	13	international	international	ADJ
ertr-511	12	14	journal	journal	NOUN
ertr-511	12	15	of	of	ADP
ertr-511	12	16	hospitality	hospitality	NOUN
ertr-511	12	17	management	management	NOUN
ertr-511	12	18	and	and	CCONJ
ertr-511	12	19	international	international	ADJ
ertr-511	12	20	journal	journal	NOUN
ertr-511	12	21	of	of	ADP
ertr-511	12	22	information	information	NOUN
ertr-511	12	23	management	management	NOUN
ertr-511	12	24	and	and	CCONJ
ertr-511	12	25	sustainability	sustainability	NOUN
ertr-511	12	26	.	.	PUNCT
ertr-511	13	1	yerin	yerin	ADJ
ertr-511	13	2	yhee	yhee	PROPN
ertr-511	13	3	is	be	AUX
ertr-511	13	4	a	a	DET
ertr-511	13	5	master	master	NOUN
ertr-511	13	6	student	student	NOUN
ertr-511	13	7	in	in	ADP
ertr-511	13	8	the	the	DET
ertr-511	13	9	department	department	NOUN
ertr-511	13	10	of	of	ADP
ertr-511	13	11	convention	convention	PROPN
ertr-511	13	12	&	&	CCONJ
ertr-511	13	13	exhibition	exhibition	PROPN
ertr-511	13	14	management	management	NOUN
ertr-511	13	15	,	,	PUNCT
ertr-511	13	16	graduate	graduate	NOUN
ertr-511	13	17	school	school	NOUN
ertr-511	13	18	,	,	PUNCT
ertr-511	13	19	kyung	kyung	PROPN
ertr-511	13	20	hee	hee	PROPN
ertr-511	13	21	university	university	PROPN
ertr-511	13	22	and	and	CCONJ
ertr-511	13	23	is	be	AUX
ertr-511	13	24	also	also	ADV
ertr-511	13	25	a	a	DET
ertr-511	13	26	research	research	NOUN
ertr-511	13	27	assistant	assistant	NOUN
ertr-511	13	28	of	of	ADP
ertr-511	13	29	smart	smart	ADJ
ertr-511	13	30	tourism	tourism	NOUN
ertr-511	13	31	research	research	NOUN
ertr-511	13	32	center	center	NOUN
ertr-511	13	33	(	(	PUNCT
ertr-511	13	34	strc	strc	PROPN
ertr-511	13	35	)	)	PUNCT
ertr-511	13	36	.	.	PUNCT
ertr-511	14	1	her	her	PRON
ertr-511	14	2	current	current	ADJ
ertr-511	14	3	research	research	NOUN
ertr-511	14	4	interests	interest	NOUN
ertr-511	14	5	include	include	VERB
ertr-511	14	6	smart	smart	ADJ
ertr-511	14	7	tourism	tourism	NOUN
ertr-511	14	8	,	,	PUNCT
ertr-511	14	9	tourism	tourism	NOUN
ertr-511	14	10	information	information	NOUN
ertr-511	14	11	,	,	PUNCT
ertr-511	14	12	tourism	tourism	NOUN
ertr-511	14	13	marketing	marketing	NOUN
ertr-511	14	14	,	,	PUNCT
ertr-511	14	15	tourist	tourist	NOUN
ertr-511	14	16	’s	’s	PART
ertr-511	14	17	behavior	behavior	NOUN
ertr-511	14	18	.	.	PUNCT
ertr-511	15	1	namho	namho	PROPN
ertr-511	15	2	chung	chung	PROPN
ertr-511	15	3	is	be	AUX
ertr-511	15	4	a	a	DET
ertr-511	15	5	professor	professor	NOUN
ertr-511	15	6	at	at	ADP
ertr-511	15	7	the	the	DET
ertr-511	15	8	department	department	PROPN
ertr-511	15	9	of	of	ADP
ertr-511	15	10	hotel	hotel	NOUN
ertr-511	15	11	management	management	NOUN
ertr-511	15	12	and	and	CCONJ
ertr-511	15	13	the	the	DET
ertr-511	15	14	director	director	NOUN
ertr-511	15	15	of	of	ADP
ertr-511	15	16	smart	smart	ADJ
ertr-511	15	17	tourism	tourism	NOUN
ertr-511	15	18	research	research	NOUN
ertr-511	15	19	center	center	NOUN
ertr-511	15	20	at	at	ADP
ertr-511	15	21	kyung	kyung	PROPN
ertr-511	15	22	hee	hee	PROPN
ertr-511	15	23	university	university	PROPN
ertr-511	15	24	in	in	ADP
ertr-511	15	25	seoul	seoul	PROPN
ertr-511	15	26	,	,	PUNCT
ertr-511	15	27	republic	republic	NOUN
ertr-511	15	28	of	of	ADP
ertr-511	15	29	korea	korea	PROPN
ertr-511	15	30	.	.	PUNCT
ertr-511	16	1	his	his	PRON
ertr-511	16	2	research	research	NOUN
ertr-511	16	3	interests	interest	NOUN
ertr-511	16	4	lie	lie	VERB
ertr-511	16	5	in	in	ADP
ertr-511	16	6	the	the	DET
ertr-511	16	7	tourist	tourist	NOUN
ertr-511	16	8	behavior	behavior	NOUN
ertr-511	16	9	&	&	CCONJ
ertr-511	16	10	information	information	NOUN
ertr-511	16	11	systems	system	NOUN
ertr-511	16	12	,	,	PUNCT
ertr-511	16	13	human	human	ADJ
ertr-511	16	14	-	-	PUNCT
ertr-511	16	15	computer	computer	NOUN
ertr-511	16	16	interface	interface	NOUN
ertr-511	16	17	design	design	NOUN
ertr-511	16	18	and	and	CCONJ
ertr-511	16	19	knowledge	knowledge	NOUN
ertr-511	16	20	management	management	NOUN
ertr-511	16	21	.	.	PUNCT
ertr-511	17	1	he	he	PRON
ertr-511	17	2	has	have	AUX
ertr-511	17	3	been	be	AUX
ertr-511	17	4	written	write	VERB
ertr-511	17	5	over	over	ADP
ertr-511	17	6	60	60	NUM
ertr-511	17	7	international	international	ADJ
ertr-511	17	8	journal	journal	NOUN
ertr-511	17	9	papers	paper	NOUN
ertr-511	17	10	such	such	ADJ
ertr-511	17	11	as	as	ADP
ertr-511	17	12	tourism	tourism	NOUN
ertr-511	17	13	management	management	NOUN
ertr-511	17	14	,	,	PUNCT
ertr-511	17	15	journal	journal	NOUN
ertr-511	17	16	of	of	ADP
ertr-511	17	17	travel	travel	NOUN
ertr-511	17	18	research	research	NOUN
ertr-511	17	19	,	,	PUNCT
ertr-511	17	20	international	international	ADJ
ertr-511	17	21	journal	journal	NOUN
ertr-511	17	22	of	of	ADP
ertr-511	17	23	contemporary	contemporary	PROPN
ertr-511	17	24	hospitality	hospitality	PROPN
ertr-511	17	25	management	management	NOUN
ertr-511	17	26	,	,	PUNCT
ertr-511	17	27	international	international	ADJ
ertr-511	17	28	journal	journal	NOUN
ertr-511	17	29	of	of	ADP
ertr-511	17	30	information	information	NOUN
ertr-511	17	31	management	management	NOUN
ertr-511	17	32	,	,	PUNCT
ertr-511	17	33	information	information	NOUN
ertr-511	17	34	&	&	CCONJ
ertr-511	17	35	management	management	NOUN
ertr-511	17	36	and	and	CCONJ
ertr-511	17	37	computers	computer	NOUN
ertr-511	17	38	in	in	ADP
ertr-511	17	39	human	human	ADJ
ertr-511	17	40	behavior	behavior	NOUN
ertr-511	17	41	among	among	ADP
ertr-511	17	42	others	other	NOUN
ertr-511	17	43	.	.	PUNCT
ertr-511	18	1	currently	currently	ADV
ertr-511	18	2	,	,	PUNCT
ertr-511	18	3	he	he	PRON
ertr-511	18	4	leads	lead	VERB
ertr-511	18	5	smart	smart	ADJ
ertr-511	18	6	tourism	tourism	NOUN
ertr-511	18	7	ecosystem	ecosystem	NOUN
ertr-511	18	8	projects	project	NOUN
ertr-511	18	9	in	in	ADP
ertr-511	18	10	the	the	DET
ertr-511	18	11	ministry	ministry	PROPN
ertr-511	18	12	of	of	ADP
ertr-511	18	13	education	education	NOUN
ertr-511	18	14	of	of	ADP
ertr-511	18	15	the	the	DET
ertr-511	18	16	republic	republic	NOUN
ertr-511	18	17	of	of	ADP
ertr-511	18	18	korea	korea	PROPN
ertr-511	18	19	and	and	CCONJ
ertr-511	18	20	the	the	DET
ertr-511	18	21	national	national	PROPN
ertr-511	18	22	research	research	PROPN
ertr-511	18	23	foundation	foundation	PROPN
ertr-511	18	24	of	of	ADP
ertr-511	18	25	korea	korea	PROPN
ertr-511	18	26	.	.	PUNCT
ertr-511	19	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	20	1	e	e	X
ertr-511	20	2	-	-	NOUN
ertr-511	20	3	review	review	NOUN
ertr-511	20	4	of	of	ADP
ertr-511	20	5	tourism	tourism	NOUN
ertr-511	20	6	research	research	NOUN
ertr-511	20	7	(	(	PUNCT
ertr-511	20	8	ertr	ertr	NOUN
ertr-511	20	9	)	)	PUNCT
ertr-511	20	10	,	,	PUNCT
ertr-511	20	11	vol	vol	NOUN
ertr-511	20	12	.	.	PROPN
ertr-511	20	13	17	17	NUM
ertr-511	20	14	,	,	PUNCT
ertr-511	20	15	no	no	INTJ
ertr-511	20	16	.	.	NOUN
ertr-511	20	17	2	2	NUM
ertr-511	20	18	,	,	PUNCT
ertr-511	20	19	2019	2019	NUM
ertr-511	20	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	20	21	273	273	NUM
ertr-511	20	22	chulmo	chulmo	NOUN
ertr-511	20	23	koo	koo	NOUN
ertr-511	20	24	is	be	AUX
ertr-511	20	25	a	a	DET
ertr-511	20	26	professor	professor	NOUN
ertr-511	20	27	at	at	ADP
ertr-511	20	28	kyung	kyung	PROPN
ertr-511	20	29	hee	hee	PROPN
ertr-511	20	30	university	university	PROPN
ertr-511	20	31	,	,	PUNCT
ertr-511	20	32	who	who	PRON
ertr-511	20	33	has	have	AUX
ertr-511	20	34	been	be	AUX
ertr-511	20	35	actively	actively	ADV
ertr-511	20	36	publishing	publish	VERB
ertr-511	20	37	over	over	ADP
ertr-511	20	38	50	50	NUM
ertr-511	20	39	ssci	ssci	NOUN
ertr-511	20	40	level	level	NOUN
ertr-511	20	41	journals	journal	NOUN
ertr-511	20	42	including	include	VERB
ertr-511	20	43	top	top	ADJ
ertr-511	20	44	tier	tier	NOUN
ertr-511	20	45	journals	journal	NOUN
ertr-511	20	46	regarding	regard	VERB
ertr-511	20	47	smart	smart	ADJ
ertr-511	20	48	tourism	tourism	NOUN
ertr-511	20	49	and	and	CCONJ
ertr-511	20	50	it	it	PRON
ertr-511	20	51	.	.	PUNCT
ertr-511	21	1	he	he	PRON
ertr-511	21	2	was	be	AUX
ertr-511	21	3	invited	invite	VERB
ertr-511	21	4	as	as	ADP
ertr-511	21	5	a	a	DET
ertr-511	21	6	guest	guest	NOUN
ertr-511	21	7	editor	editor	NOUN
ertr-511	21	8	of	of	ADP
ertr-511	21	9	many	many	ADJ
ertr-511	21	10	mainstream	mainstream	NOUN
ertr-511	21	11	journals	journal	NOUN
ertr-511	21	12	such	such	ADJ
ertr-511	21	13	as	as	ADP
ertr-511	21	14	:	:	PUNCT
ertr-511	21	15	management	management	NOUN
ertr-511	21	16	and	and	CCONJ
ertr-511	21	17	information	information	NOUN
ertr-511	21	18	,	,	PUNCT
ertr-511	21	19	electronic	electronic	ADJ
ertr-511	21	20	markets	market	NOUN
ertr-511	21	21	,	,	PUNCT
ertr-511	21	22	international	international	ADJ
ertr-511	21	23	journal	journal	NOUN
ertr-511	21	24	of	of	ADP
ertr-511	21	25	information	information	NOUN
ertr-511	21	26	management	management	NOUN
ertr-511	21	27	,	,	PUNCT
ertr-511	21	28	journal	journal	NOUN
ertr-511	21	29	of	of	ADP
ertr-511	21	30	tourism	tourism	NOUN
ertr-511	21	31	,	,	PUNCT
ertr-511	21	32	computers	computer	NOUN
ertr-511	21	33	in	in	ADP
ertr-511	21	34	human	human	ADJ
ertr-511	21	35	behaviors	behavior	NOUN
ertr-511	21	36	,	,	PUNCT
ertr-511	21	37	information	information	NOUN
ertr-511	21	38	systems	system	NOUN
ertr-511	21	39	frontiers	frontier	NOUN
ertr-511	21	40	,	,	PUNCT
ertr-511	21	41	technology	technology	NOUN
ertr-511	21	42	forecasting	forecasting	NOUN
ertr-511	21	43	and	and	CCONJ
ertr-511	21	44	social	social	ADJ
ertr-511	21	45	change	change	NOUN
ertr-511	21	46	,	,	PUNCT
ertr-511	21	47	industrial	industrial	ADJ
ertr-511	21	48	management	management	NOUN
ertr-511	21	49	and	and	CCONJ
ertr-511	21	50	data	datum	NOUN
ertr-511	21	51	systems	system	NOUN
ertr-511	21	52	,	,	PUNCT
ertr-511	21	53	and	and	CCONJ
ertr-511	21	54	sustainability	sustainability	NOUN
ertr-511	21	55	.	.	PUNCT
ertr-511	22	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	23	1	e	e	X
ertr-511	23	2	-	-	NOUN
ertr-511	23	3	review	review	NOUN
ertr-511	23	4	of	of	ADP
ertr-511	23	5	tourism	tourism	NOUN
ertr-511	23	6	research	research	NOUN
ertr-511	23	7	(	(	PUNCT
ertr-511	23	8	ertr	ertr	NOUN
ertr-511	23	9	)	)	PUNCT
ertr-511	23	10	,	,	PUNCT
ertr-511	23	11	vol	vol	NOUN
ertr-511	23	12	.	.	PROPN
ertr-511	23	13	17	17	NUM
ertr-511	23	14	,	,	PUNCT
ertr-511	23	15	no	no	INTJ
ertr-511	23	16	.	.	NOUN
ertr-511	23	17	2	2	NUM
ertr-511	23	18	,	,	PUNCT
ertr-511	23	19	2019	2019	NUM
ertr-511	23	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	23	21	274	274	NUM
ertr-511	23	22	introduction	introduction	NOUN
ertr-511	23	23	information	information	NOUN
ertr-511	23	24	communications	communication	NOUN
ertr-511	23	25	technology	technology	NOUN
ertr-511	23	26	(	(	PUNCT
ertr-511	23	27	ict	ict	PROPN
ertr-511	23	28	)	)	PUNCT
ertr-511	23	29	in	in	ADP
ertr-511	23	30	tourism	tourism	NOUN
ertr-511	23	31	and	and	CCONJ
ertr-511	23	32	event	event	NOUN
ertr-511	23	33	contexts	contexts	NOUN
ertr-511	23	34	has	have	AUX
ertr-511	23	35	played	play	VERB
ertr-511	23	36	a	a	DET
ertr-511	23	37	critical	critical	ADJ
ertr-511	23	38	role	role	NOUN
ertr-511	23	39	in	in	ADP
ertr-511	23	40	establishing	establish	VERB
ertr-511	23	41	service	service	NOUN
ertr-511	23	42	innovations	innovation	NOUN
ertr-511	23	43	that	that	PRON
ertr-511	23	44	would	would	AUX
ertr-511	23	45	enhance	enhance	VERB
ertr-511	23	46	human	human	NOUN
ertr-511	23	47	-	-	PUNCT
ertr-511	23	48	centered	center	VERB
ertr-511	23	49	service	service	NOUN
ertr-511	23	50	systems	system	NOUN
ertr-511	23	51	(	(	PUNCT
ertr-511	23	52	lusch	lusch	PROPN
ertr-511	23	53	&	&	CCONJ
ertr-511	23	54	nambisan	nambisan	PROPN
ertr-511	23	55	,	,	PUNCT
ertr-511	23	56	2015	2015	NUM
ertr-511	23	57	;	;	PUNCT
ertr-511	23	58	yoo	yoo	PROPN
ertr-511	23	59	,	,	PUNCT
ertr-511	23	60	boland	boland	NOUN
ertr-511	23	61	,	,	PUNCT
ertr-511	23	62	lyytinen	lyytinen	PROPN
ertr-511	23	63	&	&	CCONJ
ertr-511	23	64	majchrzak	majchrzak	PROPN
ertr-511	23	65	,	,	PUNCT
ertr-511	23	66	2012	2012	NUM
ertr-511	23	67	)	)	PUNCT
ertr-511	23	68	.	.	PUNCT
ertr-511	24	1	humancentered	humancentered	PROPN
ertr-511	24	2	service	service	NOUN
ertr-511	24	3	,	,	PUNCT
ertr-511	24	4	concentrating	concentrate	VERB
ertr-511	24	5	on	on	ADP
ertr-511	24	6	human	human	ADJ
ertr-511	24	7	experience	experience	NOUN
ertr-511	24	8	,	,	PUNCT
ertr-511	24	9	interaction	interaction	NOUN
ertr-511	24	10	,	,	PUNCT
ertr-511	24	11	and	and	CCONJ
ertr-511	24	12	personalized	personalized	ADJ
ertr-511	24	13	service	service	NOUN
ertr-511	24	14	,	,	PUNCT
ertr-511	24	15	is	be	AUX
ertr-511	24	16	a	a	DET
ertr-511	24	17	great	great	ADJ
ertr-511	24	18	deal	deal	NOUN
ertr-511	24	19	of	of	ADP
ertr-511	24	20	importance	importance	NOUN
ertr-511	24	21	to	to	PART
ertr-511	24	22	better	well	ADV
ertr-511	24	23	understand	understand	VERB
ertr-511	24	24	what	what	PRON
ertr-511	24	25	human	human	ADJ
ertr-511	24	26	nature	nature	NOUN
ertr-511	24	27	characteristics	characteristic	NOUN
ertr-511	24	28	drive	drive	VERB
ertr-511	24	29	and	and	CCONJ
ertr-511	24	30	navigate	navigate	VERB
ertr-511	24	31	people	people	NOUN
ertr-511	24	32	in	in	ADP
ertr-511	24	33	terms	term	NOUN
ertr-511	24	34	of	of	ADP
ertr-511	24	35	travel	travel	NOUN
ertr-511	24	36	and	and	CCONJ
ertr-511	24	37	leisure	leisure	NOUN
ertr-511	24	38	contexts	contexts	NOUN
ertr-511	24	39	(	(	PUNCT
ertr-511	24	40	breidbach	breidbach	PROPN
ertr-511	24	41	&	&	CCONJ
ertr-511	24	42	maglio	maglio	NOUN
ertr-511	24	43	,	,	PUNCT
ertr-511	24	44	2015	2015	NUM
ertr-511	24	45	)	)	PUNCT
ertr-511	24	46	.	.	PUNCT
ertr-511	25	1	importantly	importantly	ADV
ertr-511	25	2	,	,	PUNCT
ertr-511	25	3	this	this	DET
ertr-511	25	4	human	human	NOUN
ertr-511	25	5	-	-	PUNCT
ertr-511	25	6	centered	center	VERB
ertr-511	25	7	service	service	NOUN
ertr-511	25	8	innovation	innovation	NOUN
ertr-511	25	9	is	be	AUX
ertr-511	25	10	considerably	considerably	ADV
ertr-511	25	11	related	relate	VERB
ertr-511	25	12	to	to	ADP
ertr-511	25	13	the	the	DET
ertr-511	25	14	concept	concept	NOUN
ertr-511	25	15	of	of	ADP
ertr-511	25	16	value	value	NOUN
ertr-511	25	17	creation	creation	NOUN
ertr-511	25	18	in	in	ADP
ertr-511	25	19	improving	improve	VERB
ertr-511	25	20	its	its	PRON
ertr-511	25	21	process	process	NOUN
ertr-511	25	22	.	.	PUNCT
ertr-511	26	1	companies	company	NOUN
ertr-511	26	2	associated	associate	VERB
ertr-511	26	3	with	with	ADP
ertr-511	26	4	tourism	tourism	NOUN
ertr-511	26	5	have	have	AUX
ertr-511	26	6	paid	pay	VERB
ertr-511	26	7	attention	attention	NOUN
ertr-511	26	8	to	to	PART
ertr-511	26	9	improve	improve	VERB
ertr-511	26	10	visitors	visitor	NOUN
ertr-511	26	11	’	'	PUNCT
ertr-511	26	12	experience	experience	NOUN
ertr-511	26	13	by	by	ADP
ertr-511	26	14	utilizing	utilize	VERB
ertr-511	26	15	ict	ict	NOUN
ertr-511	26	16	in	in	ADP
ertr-511	26	17	order	order	NOUN
ertr-511	26	18	to	to	PART
ertr-511	26	19	better	well	ADV
ertr-511	26	20	facilitate	facilitate	VERB
ertr-511	26	21	visitors	visitor	NOUN
ertr-511	26	22	in	in	ADP
ertr-511	26	23	innovative	innovative	ADJ
ertr-511	26	24	ways	way	NOUN
ertr-511	26	25	of	of	ADP
ertr-511	26	26	service	service	NOUN
ertr-511	26	27	experience	experience	NOUN
ertr-511	26	28	and	and	CCONJ
ertr-511	26	29	to	to	PART
ertr-511	26	30	support	support	VERB
ertr-511	26	31	creating	create	VERB
ertr-511	26	32	value	value	NOUN
ertr-511	26	33	out	out	ADP
ertr-511	26	34	of	of	ADP
ertr-511	26	35	experience	experience	NOUN
ertr-511	26	36	.	.	PUNCT
ertr-511	27	1	the	the	DET
ertr-511	27	2	walt	walt	PROPN
ertr-511	27	3	disney	disney	PROPN
ertr-511	27	4	company	company	NOUN
ertr-511	27	5	,	,	PUNCT
ertr-511	27	6	one	one	NUM
ertr-511	27	7	of	of	ADP
ertr-511	27	8	a	a	DET
ertr-511	27	9	successful	successful	ADJ
ertr-511	27	10	instances	instance	NOUN
ertr-511	27	11	,	,	PUNCT
ertr-511	27	12	implemented	implement	VERB
ertr-511	27	13	ict	ict	PROPN
ertr-511	27	14	systems	system	NOUN
ertr-511	27	15	to	to	PART
ertr-511	27	16	make	make	VERB
ertr-511	27	17	the	the	DET
ertr-511	27	18	theme	theme	NOUN
ertr-511	27	19	park	park	NOUN
ertr-511	27	20	experience	experience	NOUN
ertr-511	27	21	more	more	ADV
ertr-511	27	22	entertaining	entertaining	ADJ
ertr-511	27	23	and	and	CCONJ
ertr-511	27	24	enjoyable	enjoyable	ADJ
ertr-511	27	25	which	which	PRON
ertr-511	27	26	in	in	ADP
ertr-511	27	27	turn	turn	NOUN
ertr-511	27	28	bring	bring	VERB
ertr-511	27	29	an	an	DET
ertr-511	27	30	increasing	increase	VERB
ertr-511	27	31	number	number	NOUN
ertr-511	27	32	of	of	ADP
ertr-511	27	33	visitors	visitor	NOUN
ertr-511	27	34	and	and	CCONJ
ertr-511	27	35	higher	high	ADJ
ertr-511	27	36	spending	spending	NOUN
ertr-511	27	37	.	.	PUNCT
ertr-511	28	1	the	the	DET
ertr-511	28	2	company	company	NOUN
ertr-511	28	3	launched	launch	VERB
ertr-511	28	4	new	new	ADJ
ertr-511	28	5	mobile	mobile	ADJ
ertr-511	28	6	one	one	NUM
ertr-511	28	7	system	system	NOUN
ertr-511	28	8	that	that	PRON
ertr-511	28	9	linked	link	VERB
ertr-511	28	10	to	to	ADP
ertr-511	28	11	the	the	DET
ertr-511	28	12	my	my	PRON
ertr-511	28	13	disney	disney	PROPN
ertr-511	28	14	experience	experience	NOUN
ertr-511	28	15	app	app	PROPN
ertr-511	28	16	(	(	PUNCT
ertr-511	28	17	2017	2017	NUM
ertr-511	28	18	)	)	PUNCT
ertr-511	28	19	in	in	ADP
ertr-511	28	20	order	order	NOUN
ertr-511	28	21	to	to	PART
ertr-511	28	22	interface	interface	VERB
ertr-511	28	23	experience	experience	NOUN
ertr-511	28	24	-	-	PUNCT
ertr-511	28	25	centric	centric	ADJ
ertr-511	28	26	services	service	NOUN
ertr-511	28	27	that	that	PRON
ertr-511	28	28	require	require	VERB
ertr-511	28	29	systematic	systematic	ADJ
ertr-511	28	30	technical	technical	ADJ
ertr-511	28	31	skills	skill	NOUN
ertr-511	28	32	and	and	CCONJ
ertr-511	28	33	management	management	NOUN
ertr-511	28	34	delivery	delivery	NOUN
ertr-511	28	35	system	system	NOUN
ertr-511	28	36	(	(	PUNCT
ertr-511	28	37	forbes	forbes	PROPN
ertr-511	28	38	,	,	PUNCT
ertr-511	28	39	2017	2017	NUM
ertr-511	28	40	)	)	PUNCT
ertr-511	28	41	.	.	PUNCT
ertr-511	29	1	some	some	DET
ertr-511	29	2	academic	academic	ADJ
ertr-511	29	3	research	research	NOUN
ertr-511	29	4	on	on	ADP
ertr-511	29	5	service	service	NOUN
ertr-511	29	6	design	design	NOUN
ertr-511	29	7	also	also	ADV
ertr-511	29	8	has	have	AUX
ertr-511	29	9	addressed	address	VERB
ertr-511	29	10	the	the	DET
ertr-511	29	11	importance	importance	NOUN
ertr-511	29	12	of	of	ADP
ertr-511	29	13	experience	experience	NOUN
ertr-511	29	14	-	-	PUNCT
ertr-511	29	15	centric	centric	ADJ
ertr-511	29	16	service	service	NOUN
ertr-511	29	17	design	design	NOUN
ertr-511	29	18	(	(	PUNCT
ertr-511	29	19	tussyadiah	tussyadiah	PROPN
ertr-511	29	20	,	,	PUNCT
ertr-511	29	21	2014	2014	NUM
ertr-511	29	22	;	;	PUNCT
ertr-511	29	23	zomerdijk	zomerdijk	PROPN
ertr-511	29	24	&	&	CCONJ
ertr-511	29	25	voss	voss	PROPN
ertr-511	29	26	,	,	PUNCT
ertr-511	29	27	2010	2010	NUM
ertr-511	29	28	)	)	PUNCT
ertr-511	29	29	.	.	PUNCT
ertr-511	30	1	from	from	ADP
ertr-511	30	2	the	the	DET
ertr-511	30	3	beginning	beginning	NOUN
ertr-511	30	4	of	of	ADP
ertr-511	30	5	experience	experience	NOUN
ertr-511	30	6	-	-	PUNCT
ertr-511	30	7	centric	centric	ADJ
ertr-511	30	8	services	service	NOUN
ertr-511	30	9	development	development	NOUN
ertr-511	30	10	,	,	PUNCT
ertr-511	30	11	service	service	NOUN
ertr-511	30	12	design	design	NOUN
ertr-511	30	13	rationale	rationale	NOUN
ertr-511	30	14	ought	ought	AUX
ertr-511	30	15	to	to	PART
ertr-511	30	16	consider	consider	VERB
ertr-511	30	17	integrating	integrate	VERB
ertr-511	30	18	physical	physical	ADJ
ertr-511	30	19	environment	environment	NOUN
ertr-511	30	20	,	,	PUNCT
ertr-511	30	21	people	people	NOUN
ertr-511	30	22	,	,	PUNCT
ertr-511	30	23	and	and	CCONJ
ertr-511	30	24	process	process	NOUN
ertr-511	30	25	at	at	ADP
ertr-511	30	26	each	each	DET
ertr-511	30	27	service	service	NOUN
ertr-511	30	28	encounter	encounter	NOUN
ertr-511	30	29	.	.	PUNCT
ertr-511	31	1	that	that	PRON
ertr-511	31	2	is	is	ADV
ertr-511	31	3	,	,	PUNCT
ertr-511	31	4	a	a	DET
ertr-511	31	5	customer	customer	NOUN
ertr-511	31	6	who	who	PRON
ertr-511	31	7	is	be	AUX
ertr-511	31	8	in	in	ADP
ertr-511	31	9	a	a	DET
ertr-511	31	10	physical	physical	ADJ
ertr-511	31	11	environment	environment	NOUN
ertr-511	31	12	needs	need	VERB
ertr-511	31	13	to	to	PART
ertr-511	31	14	manage	manage	VERB
ertr-511	31	15	a	a	DET
ertr-511	31	16	certain	certain	ADJ
ertr-511	31	17	service	service	NOUN
ertr-511	31	18	task	task	NOUN
ertr-511	31	19	to	to	PART
ertr-511	31	20	interact	interact	VERB
ertr-511	31	21	with	with	ADP
ertr-511	31	22	a	a	DET
ertr-511	31	23	concrete	concrete	ADJ
ertr-511	31	24	service	service	NOUN
ertr-511	31	25	interface	interface	NOUN
ertr-511	31	26	,	,	PUNCT
ertr-511	31	27	and	and	CCONJ
ertr-511	31	28	to	to	PART
ertr-511	31	29	integrate	integrate	VERB
ertr-511	31	30	with	with	ADP
ertr-511	31	31	the	the	DET
ertr-511	31	32	contextual	contextual	ADJ
ertr-511	31	33	elements	element	NOUN
ertr-511	31	34	of	of	ADP
ertr-511	31	35	front	front	ADJ
ertr-511	31	36	stage	stage	NOUN
ertr-511	31	37	and	and	CCONJ
ertr-511	31	38	back	back	ADJ
ertr-511	31	39	stage	stage	NOUN
ertr-511	31	40	(	(	PUNCT
ertr-511	31	41	patrício	patrício	NOUN
ertr-511	31	42	,	,	PUNCT
ertr-511	31	43	fisk	fisk	PROPN
ertr-511	31	44	,	,	PUNCT
ertr-511	31	45	falcão	falcão	X
ertr-511	31	46	e	e	PROPN
ertr-511	31	47	cunha	cunha	PROPN
ertr-511	31	48	&	&	CCONJ
ertr-511	31	49	constantine	constantine	PROPN
ertr-511	31	50	,	,	PUNCT
ertr-511	31	51	2011	2011	NUM
ertr-511	31	52	)	)	PUNCT
ertr-511	31	53	.	.	PUNCT
ertr-511	32	1	although	although	SCONJ
ertr-511	32	2	ict	ict	PROPN
ertr-511	32	3	has	have	AUX
ertr-511	32	4	been	be	AUX
ertr-511	32	5	widely	widely	ADV
ertr-511	32	6	used	use	VERB
ertr-511	32	7	to	to	PART
ertr-511	32	8	develop	develop	VERB
ertr-511	32	9	experience	experience	NOUN
ertr-511	32	10	-	-	PUNCT
ertr-511	32	11	centric	centric	ADJ
ertr-511	32	12	services	service	NOUN
ertr-511	32	13	,	,	PUNCT
ertr-511	32	14	we	we	PRON
ertr-511	32	15	found	find	VERB
ertr-511	32	16	some	some	DET
ertr-511	32	17	undiscovered	undiscovered	ADJ
ertr-511	32	18	areas	area	NOUN
ertr-511	32	19	that	that	PRON
ertr-511	32	20	are	be	AUX
ertr-511	32	21	rarely	rarely	ADV
ertr-511	32	22	implemented	implement	VERB
ertr-511	32	23	a	a	DET
ertr-511	32	24	properly	properly	ADV
ertr-511	32	25	designed	design	VERB
ertr-511	32	26	ict	ict	NOUN
ertr-511	32	27	-	-	PUNCT
ertr-511	32	28	based	base	VERB
ertr-511	32	29	experience	experience	NOUN
ertr-511	32	30	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-511	32	31	e	e	NOUN
ertr-511	32	32	-	-	NOUN
ertr-511	32	33	review	review	NOUN
ertr-511	32	34	of	of	ADP
ertr-511	32	35	tourism	tourism	NOUN
ertr-511	32	36	research	research	NOUN
ertr-511	32	37	(	(	PUNCT
ertr-511	32	38	ertr	ertr	NOUN
ertr-511	32	39	)	)	PUNCT
ertr-511	32	40	,	,	PUNCT
ertr-511	32	41	vol	vol	NOUN
ertr-511	32	42	.	.	PROPN
ertr-511	32	43	17	17	NUM
ertr-511	32	44	,	,	PUNCT
ertr-511	32	45	no	no	INTJ
ertr-511	33	1	.	.	NOUN
ertr-511	33	2	2	2	NUM
ertr-511	33	3	,	,	PUNCT
ertr-511	33	4	2019	2019	NUM
ertr-511	33	5	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	33	6	275	275	NUM
ertr-511	33	7	system	system	NOUN
ertr-511	33	8	.	.	PUNCT
ertr-511	34	1	since	since	SCONJ
ertr-511	34	2	individual	individual	ADJ
ertr-511	34	3	experience	experience	NOUN
ertr-511	34	4	is	be	AUX
ertr-511	34	5	quite	quite	ADV
ertr-511	34	6	delicate	delicate	ADJ
ertr-511	34	7	and	and	CCONJ
ertr-511	34	8	problematic	problematic	ADJ
ertr-511	34	9	in	in	ADP
ertr-511	34	10	communication	communication	NOUN
ertr-511	34	11	monitoring	monitoring	NOUN
ertr-511	34	12	or	or	CCONJ
ertr-511	34	13	tracking	tracking	NOUN
ertr-511	34	14	,	,	PUNCT
ertr-511	34	15	we	we	PRON
ertr-511	34	16	argue	argue	VERB
ertr-511	34	17	that	that	SCONJ
ertr-511	34	18	service	service	NOUN
ertr-511	34	19	design	design	NOUN
ertr-511	34	20	is	be	AUX
ertr-511	34	21	required	require	VERB
ertr-511	34	22	to	to	PART
ertr-511	34	23	be	be	AUX
ertr-511	34	24	analysed	analyse	VERB
ertr-511	34	25	from	from	ADP
ertr-511	34	26	a	a	DET
ertr-511	34	27	preliminary	preliminary	ADJ
ertr-511	34	28	source	source	NOUN
ertr-511	34	29	of	of	ADP
ertr-511	34	30	visitor	visitor	NOUN
ertr-511	34	31	’s	’s	PART
ertr-511	34	32	experience	experience	NOUN
ertr-511	34	33	resulting	result	VERB
ertr-511	34	34	from	from	ADP
ertr-511	34	35	a	a	DET
ertr-511	34	36	longitudinal	longitudinal	ADJ
ertr-511	34	37	and	and	CCONJ
ertr-511	34	38	accumulated	accumulate	VERB
ertr-511	34	39	data	datum	NOUN
ertr-511	34	40	through	through	ADP
ertr-511	34	41	the	the	DET
ertr-511	34	42	service	service	NOUN
ertr-511	34	43	delivery	delivery	NOUN
ertr-511	34	44	system	system	NOUN
ertr-511	34	45	.	.	PUNCT
ertr-511	35	1	in	in	ADP
ertr-511	35	2	this	this	DET
ertr-511	35	3	study	study	NOUN
ertr-511	35	4	,	,	PUNCT
ertr-511	35	5	we	we	PRON
ertr-511	35	6	developed	develop	VERB
ertr-511	35	7	a	a	DET
ertr-511	35	8	service	service	NOUN
ertr-511	35	9	design	design	NOUN
ertr-511	35	10	of	of	ADP
ertr-511	35	11	ict	ict	NOUN
ertr-511	35	12	-	-	PUNCT
ertr-511	35	13	based	base	VERB
ertr-511	35	14	experience	experience	NOUN
ertr-511	35	15	for	for	ADP
ertr-511	35	16	seoul	seoul	PROPN
ertr-511	35	17	children	child	NOUN
ertr-511	35	18	grand	grand	ADJ
ertr-511	35	19	park	park	NOUN
ertr-511	35	20	(	(	PUNCT
ertr-511	35	21	scgp	scgp	NOUN
ertr-511	35	22	)	)	PUNCT
ertr-511	35	23	opened	open	VERB
ertr-511	35	24	in	in	ADP
ertr-511	35	25	seoul	seoul	PROPN
ertr-511	35	26	,	,	PUNCT
ertr-511	35	27	korea	korea	PROPN
ertr-511	35	28	,	,	PUNCT
ertr-511	35	29	in	in	ADP
ertr-511	35	30	1973	1973	NUM
ertr-511	35	31	based	base	VERB
ertr-511	35	32	on	on	ADP
ertr-511	35	33	a	a	DET
ertr-511	35	34	decent	decent	ADJ
ertr-511	35	35	amount	amount	NOUN
ertr-511	35	36	of	of	ADP
ertr-511	35	37	d	d	PROPN
ertr-511	35	38	literature	literature	NOUN
ertr-511	35	39	review	review	NOUN
ertr-511	35	40	as	as	ADP
ertr-511	35	41	a	a	DET
ertr-511	35	42	framework	framework	NOUN
ertr-511	35	43	.	.	PUNCT
ertr-511	36	1	the	the	DET
ertr-511	36	2	park	park	NOUN
ertr-511	36	3	regeneration	regeneration	NOUN
ertr-511	36	4	project	project	NOUN
ertr-511	36	5	was	be	AUX
ertr-511	36	6	attended	attend	VERB
ertr-511	36	7	by	by	ADP
ertr-511	36	8	a	a	DET
ertr-511	36	9	variety	variety	NOUN
ertr-511	36	10	of	of	ADP
ertr-511	36	11	stakeholders	stakeholder	NOUN
ertr-511	36	12	including	include	VERB
ertr-511	36	13	seoul	seoul	PROPN
ertr-511	36	14	metropolitan	metropolitan	ADJ
ertr-511	36	15	government	government	NOUN
ertr-511	36	16	,	,	PUNCT
ertr-511	36	17	private	private	ADJ
ertr-511	36	18	companies	company	NOUN
ertr-511	36	19	related	relate	VERB
ertr-511	36	20	to	to	ADP
ertr-511	36	21	tourism	tourism	NOUN
ertr-511	36	22	and	and	CCONJ
ertr-511	36	23	it	it	PRON
ertr-511	36	24	industry	industry	NOUN
ertr-511	36	25	,	,	PUNCT
ertr-511	36	26	university	university	NOUN
ertr-511	36	27	research	research	NOUN
ertr-511	36	28	institutes	institutes	PROPN
ertr-511	36	29	(	(	PUNCT
ertr-511	36	30	kyung	kyung	PROPN
ertr-511	36	31	hee	hee	PROPN
ertr-511	36	32	university	university	PROPN
ertr-511	36	33	)	)	PUNCT
ertr-511	36	34	,	,	PUNCT
ertr-511	36	35	and	and	CCONJ
ertr-511	36	36	public	public	ADJ
ertr-511	36	37	institutions	institution	NOUN
ertr-511	36	38	.	.	PUNCT
ertr-511	37	1	the	the	DET
ertr-511	37	2	project	project	NOUN
ertr-511	37	3	development	development	NOUN
ertr-511	37	4	took	take	VERB
ertr-511	37	5	about	about	ADV
ertr-511	37	6	six	six	NUM
ertr-511	37	7	months	month	NOUN
ertr-511	37	8	and	and	CCONJ
ertr-511	37	9	the	the	DET
ertr-511	37	10	input	input	NOUN
ertr-511	37	11	budget	budget	NOUN
ertr-511	37	12	is	be	AUX
ertr-511	37	13	estimated	estimate	VERB
ertr-511	37	14	around	around	ADP
ertr-511	37	15	one	one	NUM
ertr-511	37	16	billion	billion	NUM
ertr-511	37	17	in	in	ADP
ertr-511	37	18	us	us	PROPN
ertr-511	37	19	dollar	dollar	NOUN
ertr-511	37	20	.	.	PUNCT
ertr-511	38	1	we	we	PRON
ertr-511	38	2	adopted	adopt	VERB
ertr-511	38	3	tussyadiah	tussyadiah	PROPN
ertr-511	38	4	(	(	PUNCT
ertr-511	38	5	2014	2014	NUM
ertr-511	38	6	)	)	PUNCT
ertr-511	38	7	’	'	PUNCT
ertr-511	38	8	framework	framework	NOUN
ertr-511	38	9	of	of	ADP
ertr-511	38	10	tourism	tourism	NOUN
ertr-511	38	11	experience	experience	NOUN
ertr-511	38	12	design	design	NOUN
ertr-511	38	13	that	that	PRON
ertr-511	38	14	closely	closely	ADV
ertr-511	38	15	involves	involve	VERB
ertr-511	38	16	human	human	ADJ
ertr-511	38	17	-	-	PUNCT
ertr-511	38	18	centeredness	centeredness	NOUN
ertr-511	38	19	,	,	PUNCT
ertr-511	38	20	iterative	iterative	NOUN
ertr-511	38	21	process	process	NOUN
ertr-511	38	22	,	,	PUNCT
ertr-511	38	23	holistic	holistic	ADJ
ertr-511	38	24	experience	experience	NOUN
ertr-511	38	25	concept	concept	NOUN
ertr-511	38	26	,	,	PUNCT
ertr-511	38	27	multidisciplinary	multidisciplinary	ADJ
ertr-511	38	28	perspective	perspective	NOUN
ertr-511	38	29	and	and	CCONJ
ertr-511	38	30	human	human	ADJ
ertr-511	38	31	nature	nature	NOUN
ertr-511	38	32	characteristics	characteristic	NOUN
ertr-511	38	33	.	.	PUNCT
ertr-511	39	1	in	in	ADP
ertr-511	39	2	the	the	DET
ertr-511	39	3	end	end	NOUN
ertr-511	39	4	,	,	PUNCT
ertr-511	39	5	we	we	PRON
ertr-511	39	6	provide	provide	VERB
ertr-511	39	7	a	a	DET
ertr-511	39	8	comprehensive	comprehensive	ADJ
ertr-511	39	9	review	review	NOUN
ertr-511	39	10	of	of	ADP
ertr-511	39	11	theories	theory	NOUN
ertr-511	39	12	for	for	ADP
ertr-511	39	13	experience	experience	NOUN
ertr-511	39	14	design	design	NOUN
ertr-511	39	15	in	in	ADP
ertr-511	39	16	tourism	tourism	NOUN
ertr-511	39	17	and	and	CCONJ
ertr-511	39	18	the	the	DET
ertr-511	39	19	application	application	NOUN
ertr-511	39	20	of	of	ADP
ertr-511	39	21	a	a	DET
ertr-511	39	22	technical	technical	ADJ
ertr-511	39	23	method	method	NOUN
ertr-511	39	24	to	to	ADP
ertr-511	39	25	a	a	DET
ertr-511	39	26	tarnished	tarnished	ADJ
ertr-511	39	27	grand	grand	ADJ
ertr-511	39	28	park	park	NOUN
ertr-511	39	29	for	for	ADP
ertr-511	39	30	the	the	DET
ertr-511	39	31	purpose	purpose	NOUN
ertr-511	39	32	of	of	ADP
ertr-511	39	33	regeneration	regeneration	NOUN
ertr-511	39	34	which	which	PRON
ertr-511	39	35	transforms	transform	VERB
ertr-511	39	36	into	into	ADP
ertr-511	39	37	ict	ict	PROPN
ertr-511	39	38	-	-	PUNCT
ertr-511	39	39	embedded	embed	VERB
ertr-511	39	40	visitors	visitor	NOUN
ertr-511	39	41	’	'	PUNCT
ertr-511	39	42	experience	experience	NOUN
ertr-511	39	43	park	park	NOUN
ertr-511	39	44	.	.	PUNCT
ertr-511	40	1	accordingly	accordingly	ADV
ertr-511	40	2	,	,	PUNCT
ertr-511	40	3	we	we	PRON
ertr-511	40	4	designed	design	VERB
ertr-511	40	5	a	a	DET
ertr-511	40	6	prototype	prototype	NOUN
ertr-511	40	7	mobile	mobile	ADJ
ertr-511	40	8	app	app	NOUN
ertr-511	40	9	based	base	VERB
ertr-511	40	10	on	on	ADP
ertr-511	40	11	tussyadiah	tussyadiah	PROPN
ertr-511	40	12	(	(	PUNCT
ertr-511	40	13	2014	2014	NUM
ertr-511	40	14	)	)	PUNCT
ertr-511	40	15	’	'	PUNCT
ertr-511	40	16	service	service	NOUN
ertr-511	40	17	design	design	NOUN
ertr-511	40	18	framework	framework	NOUN
ertr-511	40	19	,	,	PUNCT
ertr-511	40	20	then	then	ADV
ertr-511	40	21	developed	develop	VERB
ertr-511	40	22	and	and	CCONJ
ertr-511	40	23	deployed	deploy	VERB
ertr-511	40	24	the	the	DET
ertr-511	40	25	app	app	NOUN
ertr-511	40	26	for	for	ADP
ertr-511	40	27	scgp	scgp	NOUN
ertr-511	40	28	.	.	PUNCT
ertr-511	41	1	therefore	therefore	ADV
ertr-511	41	2	,	,	PUNCT
ertr-511	41	3	the	the	DET
ertr-511	41	4	purpose	purpose	NOUN
ertr-511	41	5	of	of	ADP
ertr-511	41	6	this	this	DET
ertr-511	41	7	study	study	NOUN
ertr-511	41	8	is	be	AUX
ertr-511	41	9	to	to	PART
ertr-511	41	10	:	:	PUNCT
ertr-511	41	11	a.	a.	NOUN
ertr-511	41	12	develop	develop	VERB
ertr-511	41	13	a	a	DET
ertr-511	41	14	service	service	NOUN
ertr-511	41	15	design	design	NOUN
ertr-511	41	16	model	model	NOUN
ertr-511	41	17	system	system	NOUN
ertr-511	41	18	that	that	PRON
ertr-511	41	19	provides	provide	VERB
ertr-511	41	20	visitor	visitor	NOUN
ertr-511	41	21	’s	’s	PART
ertr-511	41	22	route	route	NOUN
ertr-511	41	23	recommendations	recommendation	NOUN
ertr-511	41	24	for	for	ADP
ertr-511	41	25	park	park	NOUN
ertr-511	41	26	contents	content	NOUN
ertr-511	41	27	and	and	CCONJ
ertr-511	41	28	activities	activity	NOUN
ertr-511	41	29	.	.	PUNCT
ertr-511	42	1	b.	b.	PROPN
ertr-511	42	2	suggest	suggest	VERB
ertr-511	42	3	a	a	DET
ertr-511	42	4	service	service	NOUN
ertr-511	42	5	design	design	NOUN
ertr-511	42	6	system	system	NOUN
ertr-511	42	7	(	(	PUNCT
ertr-511	42	8	i.e.	i.e.	X
ertr-511	42	9	,	,	PUNCT
ertr-511	42	10	mobile	mobile	ADJ
ertr-511	42	11	app	app	NOUN
ertr-511	42	12	of	of	ADP
ertr-511	42	13	the	the	DET
ertr-511	42	14	scgp	scgp	NOUN
ertr-511	42	15	)	)	PUNCT
ertr-511	42	16	collecting	collect	VERB
ertr-511	42	17	visitor	visitor	NOUN
ertr-511	42	18	personas	persona	NOUN
ertr-511	42	19	data	datum	NOUN
ertr-511	42	20	(	(	PUNCT
ertr-511	42	21	e.g.	e.g.	ADV
ertr-511	42	22	,	,	PUNCT
ertr-511	42	23	personal	personal	ADJ
ertr-511	42	24	profiles	profile	NOUN
ertr-511	42	25	)	)	PUNCT
ertr-511	42	26	and	and	CCONJ
ertr-511	42	27	analyzing	analyze	VERB
ertr-511	42	28	visitors	visitor	NOUN
ertr-511	42	29	’	'	PUNCT
ertr-511	42	30	behavioral	behavioral	ADJ
ertr-511	42	31	patterns	pattern	NOUN
ertr-511	42	32	that	that	PRON
ertr-511	42	33	lead	lead	VERB
ertr-511	42	34	to	to	ADP
ertr-511	42	35	a	a	DET
ertr-511	42	36	greater	great	ADJ
ertr-511	42	37	experience	experience	NOUN
ertr-511	42	38	quality	quality	NOUN
ertr-511	42	39	and	and	CCONJ
ertr-511	42	40	an	an	DET
ertr-511	42	41	increasing	increase	VERB
ertr-511	42	42	number	number	NOUN
ertr-511	42	43	of	of	ADP
ertr-511	42	44	visitors	visitor	NOUN
ertr-511	42	45	.	.	PUNCT
ertr-511	43	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	44	1	e	e	X
ertr-511	44	2	-	-	NOUN
ertr-511	44	3	review	review	NOUN
ertr-511	44	4	of	of	ADP
ertr-511	44	5	tourism	tourism	NOUN
ertr-511	44	6	research	research	NOUN
ertr-511	44	7	(	(	PUNCT
ertr-511	44	8	ertr	ertr	NOUN
ertr-511	44	9	)	)	PUNCT
ertr-511	44	10	,	,	PUNCT
ertr-511	44	11	vol	vol	NOUN
ertr-511	44	12	.	.	PROPN
ertr-511	44	13	17	17	NUM
ertr-511	44	14	,	,	PUNCT
ertr-511	44	15	no	no	INTJ
ertr-511	44	16	.	.	NOUN
ertr-511	44	17	2	2	NUM
ertr-511	44	18	,	,	PUNCT
ertr-511	44	19	2019	2019	NUM
ertr-511	44	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	44	21	276	276	NUM
ertr-511	44	22	c.	c.	NOUN
ertr-511	44	23	retain	retain	VERB
ertr-511	44	24	a	a	DET
ertr-511	44	25	series	series	NOUN
ertr-511	44	26	of	of	ADP
ertr-511	44	27	visitors	visitor	NOUN
ertr-511	44	28	’	'	PUNCT
ertr-511	44	29	experience	experience	VERB
ertr-511	44	30	scenarios	scenario	NOUN
ertr-511	44	31	that	that	PRON
ertr-511	44	32	determine	determine	VERB
ertr-511	44	33	human	human	ADJ
ertr-511	44	34	nature	nature	NOUN
ertr-511	44	35	characteristics	characteristic	NOUN
ertr-511	44	36	and	and	CCONJ
ertr-511	44	37	enable	enable	VERB
ertr-511	44	38	those	those	DET
ertr-511	44	39	characteristic	characteristic	ADJ
ertr-511	44	40	segmentations	segmentation	NOUN
ertr-511	44	41	.	.	PUNCT
ertr-511	45	1	literature	literature	NOUN
ertr-511	45	2	review	review	PROPN
ertr-511	45	3	service	service	NOUN
ertr-511	45	4	design	design	NOUN
ertr-511	45	5	service	service	NOUN
ertr-511	45	6	design	design	NOUN
ertr-511	45	7	has	have	AUX
ertr-511	45	8	been	be	AUX
ertr-511	45	9	defined	define	VERB
ertr-511	45	10	as	as	ADP
ertr-511	45	11	an	an	DET
ertr-511	45	12	activity	activity	NOUN
ertr-511	45	13	of	of	ADP
ertr-511	45	14	planning	planning	NOUN
ertr-511	45	15	,	,	PUNCT
ertr-511	45	16	and	and	CCONJ
ertr-511	45	17	organizing	organize	VERB
ertr-511	45	18	people	people	NOUN
ertr-511	45	19	,	,	PUNCT
ertr-511	45	20	infrastructure	infrastructure	NOUN
ertr-511	45	21	,	,	PUNCT
ertr-511	45	22	communication	communication	NOUN
ertr-511	45	23	and	and	CCONJ
ertr-511	45	24	material	material	NOUN
ertr-511	45	25	components	component	NOUN
ertr-511	45	26	of	of	ADP
ertr-511	45	27	a	a	DET
ertr-511	45	28	service	service	NOUN
ertr-511	45	29	(	(	PUNCT
ertr-511	45	30	zomerdijk	zomerdijk	PROPN
ertr-511	45	31	&	&	CCONJ
ertr-511	45	32	voss	voss	PROPN
ertr-511	45	33	,	,	PUNCT
ertr-511	45	34	2010	2010	NUM
ertr-511	45	35	)	)	PUNCT
ertr-511	45	36	.	.	PUNCT
ertr-511	46	1	that	that	PRON
ertr-511	46	2	is	be	AUX
ertr-511	46	3	,	,	PUNCT
ertr-511	46	4	the	the	DET
ertr-511	46	5	service	service	NOUN
ertr-511	46	6	design	design	NOUN
ertr-511	46	7	project	project	NOUN
ertr-511	46	8	can	can	AUX
ertr-511	46	9	improve	improve	VERB
ertr-511	46	10	by	by	ADP
ertr-511	46	11	enriching	enrich	VERB
ertr-511	46	12	its	its	PRON
ertr-511	46	13	service	service	NOUN
ertr-511	46	14	quality	quality	NOUN
ertr-511	46	15	while	while	SCONJ
ertr-511	46	16	some	some	DET
ertr-511	46	17	interactions	interaction	NOUN
ertr-511	46	18	between	between	ADP
ertr-511	46	19	service	service	NOUN
ertr-511	46	20	providers	provider	NOUN
ertr-511	46	21	and	and	CCONJ
ertr-511	46	22	customers	customer	NOUN
ertr-511	46	23	may	may	AUX
ertr-511	46	24	generate	generate	VERB
ertr-511	46	25	personal	personal	ADJ
ertr-511	46	26	experiences	experience	NOUN
ertr-511	46	27	(	(	PUNCT
ertr-511	46	28	patrício	patrício	NOUN
ertr-511	46	29	et	et	PROPN
ertr-511	46	30	al	al	PROPN
ertr-511	46	31	.	.	PROPN
ertr-511	46	32	,	,	PUNCT
ertr-511	46	33	2011	2011	NUM
ertr-511	46	34	)	)	PUNCT
ertr-511	46	35	.	.	PUNCT
ertr-511	47	1	services	service	NOUN
ertr-511	47	2	are	be	AUX
ertr-511	47	3	the	the	DET
ertr-511	47	4	systems	system	NOUN
ertr-511	47	5	that	that	PRON
ertr-511	47	6	involve	involve	VERB
ertr-511	47	7	many	many	ADJ
ertr-511	47	8	different	different	ADJ
ertr-511	47	9	influential	influential	ADJ
ertr-511	47	10	factors	factor	NOUN
ertr-511	47	11	;	;	PUNCT
ertr-511	47	12	thus	thus	ADV
ertr-511	47	13	service	service	NOUN
ertr-511	47	14	design	design	NOUN
ertr-511	47	15	takes	take	VERB
ertr-511	47	16	a	a	DET
ertr-511	47	17	holistic	holistic	ADJ
ertr-511	47	18	approach	approach	NOUN
ertr-511	47	19	in	in	ADP
ertr-511	47	20	order	order	NOUN
ertr-511	47	21	to	to	PART
ertr-511	47	22	acquire	acquire	VERB
ertr-511	47	23	an	an	DET
ertr-511	47	24	understanding	understanding	NOUN
ertr-511	47	25	of	of	ADP
ertr-511	47	26	the	the	DET
ertr-511	47	27	different	different	ADJ
ertr-511	47	28	actors	actor	NOUN
ertr-511	47	29	within	within	ADP
ertr-511	47	30	the	the	DET
ertr-511	47	31	system	system	NOUN
ertr-511	47	32	(	(	PUNCT
ertr-511	47	33	mager	mager	PROPN
ertr-511	47	34	&	&	CCONJ
ertr-511	47	35	sung	sung	PROPN
ertr-511	47	36	,	,	PUNCT
ertr-511	47	37	2011	2011	NUM
ertr-511	47	38	;	;	PUNCT
ertr-511	47	39	zehrer	zehrer	NOUN
ertr-511	47	40	,	,	PUNCT
ertr-511	47	41	2009	2009	NUM
ertr-511	47	42	)	)	PUNCT
ertr-511	47	43	.	.	PUNCT
ertr-511	48	1	service	service	NOUN
ertr-511	48	2	design	design	NOUN
ertr-511	48	3	has	have	AUX
ertr-511	48	4	emerged	emerge	VERB
ertr-511	48	5	as	as	ADP
ertr-511	48	6	a	a	DET
ertr-511	48	7	cross	cross	ADJ
ertr-511	48	8	-	-	ADJ
ertr-511	48	9	disciplinary	disciplinary	ADJ
ertr-511	48	10	research	research	NOUN
ertr-511	48	11	interest	interest	NOUN
ertr-511	48	12	situated	situate	VERB
ertr-511	48	13	in	in	ADP
ertr-511	48	14	management	management	NOUN
ertr-511	48	15	,	,	PUNCT
ertr-511	48	16	operations	operation	NOUN
ertr-511	48	17	,	,	PUNCT
ertr-511	48	18	design	design	NOUN
ertr-511	48	19	,	,	PUNCT
ertr-511	48	20	engineering	engineering	NOUN
ertr-511	48	21	,	,	PUNCT
ertr-511	48	22	and	and	CCONJ
ertr-511	48	23	the	the	DET
ertr-511	48	24	social	social	ADJ
ertr-511	48	25	sciences	sciences	PROPN
ertr-511	48	26	(	(	PUNCT
ertr-511	48	27	tussyadiah	tussyadiah	PROPN
ertr-511	48	28	,	,	PUNCT
ertr-511	48	29	2014	2014	NUM
ertr-511	48	30	)	)	PUNCT
ertr-511	48	31	.	.	PUNCT
ertr-511	49	1	some	some	DET
ertr-511	49	2	researchers	researcher	NOUN
ertr-511	49	3	also	also	ADV
ertr-511	49	4	suggest	suggest	VERB
ertr-511	49	5	touchpoints	touchpoint	NOUN
ertr-511	49	6	,	,	PUNCT
ertr-511	49	7	-moment	-moment	NOUN
ertr-511	49	8	of	of	ADP
ertr-511	49	9	truth	truth	NOUN
ertr-511	49	10	(	(	PUNCT
ertr-511	49	11	normann	normann	NOUN
ertr-511	49	12	,	,	PUNCT
ertr-511	49	13	1991)or	1991)or	NUM
ertr-511	49	14	service	service	NOUN
ertr-511	49	15	clues	clue	NOUN
ertr-511	49	16	(	(	PUNCT
ertr-511	49	17	berry	berry	NOUN
ertr-511	49	18	,	,	PUNCT
ertr-511	49	19	wall	wall	PROPN
ertr-511	49	20	&	&	CCONJ
ertr-511	49	21	carbone	carbone	PROPN
ertr-511	49	22	,	,	PUNCT
ertr-511	49	23	2006	2006	NUM
ertr-511	49	24	)	)	PUNCT
ertr-511	49	25	,	,	PUNCT
ertr-511	49	26	and	and	CCONJ
ertr-511	49	27	the	the	DET
ertr-511	49	28	point	point	NOUN
ertr-511	49	29	of	of	ADP
ertr-511	49	30	interactions	interaction	NOUN
ertr-511	49	31	between	between	ADP
ertr-511	49	32	customers	customer	NOUN
ertr-511	49	33	and	and	CCONJ
ertr-511	49	34	service	service	NOUN
ertr-511	49	35	evidence	evidence	NOUN
ertr-511	49	36	(	(	PUNCT
ertr-511	49	37	biner	biner	NOUN
ertr-511	49	38	,	,	PUNCT
ertr-511	49	39	boons	boon	NOUN
ertr-511	49	40	&	&	CCONJ
ertr-511	49	41	tetreault	tetreault	NOUN
ertr-511	49	42	,	,	PUNCT
ertr-511	49	43	1990	1990	NUM
ertr-511	49	44	)	)	PUNCT
ertr-511	49	45	as	as	ADP
ertr-511	49	46	vital	vital	ADJ
ertr-511	49	47	elements	element	NOUN
ertr-511	49	48	in	in	ADP
ertr-511	49	49	terms	term	NOUN
ertr-511	49	50	of	of	ADP
ertr-511	49	51	service	service	NOUN
ertr-511	49	52	design	design	NOUN
ertr-511	49	53	.	.	PUNCT
ertr-511	50	1	in	in	ADP
ertr-511	50	2	the	the	DET
ertr-511	50	3	context	context	NOUN
ertr-511	50	4	of	of	ADP
ertr-511	50	5	tourism	tourism	NOUN
ertr-511	50	6	,	,	PUNCT
ertr-511	50	7	service	service	NOUN
ertr-511	50	8	design	design	NOUN
ertr-511	50	9	has	have	AUX
ertr-511	50	10	become	become	VERB
ertr-511	50	11	important	important	ADJ
ertr-511	50	12	because	because	SCONJ
ertr-511	50	13	tourism	tourism	NOUN
ertr-511	50	14	is	be	AUX
ertr-511	50	15	one	one	NUM
ertr-511	50	16	of	of	ADP
ertr-511	50	17	the	the	DET
ertr-511	50	18	experience	experience	NOUN
ertr-511	50	19	-	-	PUNCT
ertr-511	50	20	driven	drive	VERB
ertr-511	50	21	industries	industry	NOUN
ertr-511	50	22	focusing	focus	VERB
ertr-511	50	23	on	on	ADP
ertr-511	50	24	tourists	tourist	NOUN
ertr-511	50	25	’	'	PUNCT
ertr-511	50	26	service	service	NOUN
ertr-511	50	27	experiences	experience	NOUN
ertr-511	50	28	.	.	PUNCT
ertr-511	51	1	travelling	travel	VERB
ertr-511	51	2	is	be	AUX
ertr-511	51	3	all	all	PRON
ertr-511	51	4	exploration	exploration	NOUN
ertr-511	51	5	of	of	ADP
ertr-511	51	6	places	place	NOUN
ertr-511	51	7	that	that	PRON
ertr-511	51	8	enable	enable	VERB
ertr-511	51	9	tourists	tourist	NOUN
ertr-511	51	10	or	or	CCONJ
ertr-511	51	11	visitors	visitor	NOUN
ertr-511	51	12	to	to	PART
ertr-511	51	13	interact	interact	VERB
ertr-511	51	14	with	with	ADP
ertr-511	51	15	attractions	attraction	NOUN
ertr-511	51	16	,	,	PUNCT
ertr-511	51	17	residents	resident	NOUN
ertr-511	51	18	,	,	PUNCT
ertr-511	51	19	or	or	CCONJ
ertr-511	51	20	other	other	ADJ
ertr-511	51	21	resources	resource	NOUN
ertr-511	51	22	in	in	ADP
ertr-511	51	23	touristic	touristic	ADJ
ertr-511	51	24	destinations	destination	NOUN
ertr-511	51	25	.	.	PUNCT
ertr-511	52	1	because	because	SCONJ
ertr-511	52	2	of	of	ADP
ertr-511	52	3	these	these	DET
ertr-511	52	4	features	feature	NOUN
ertr-511	52	5	of	of	ADP
ertr-511	52	6	tourism	tourism	NOUN
ertr-511	52	7	context	context	NOUN
ertr-511	52	8	,	,	PUNCT
ertr-511	52	9	tourism	tourism	NOUN
ertr-511	52	10	industry	industry	NOUN
ertr-511	52	11	seems	seem	VERB
ertr-511	52	12	service	service	NOUN
ertr-511	52	13	industry	industry	NOUN
ertr-511	52	14	,	,	PUNCT
ertr-511	52	15	but	but	CCONJ
ertr-511	52	16	not	not	PART
ertr-511	52	17	exactly	exactly	ADV
ertr-511	52	18	can	can	AUX
ertr-511	52	19	not	not	PART
ertr-511	52	20	be	be	AUX
ertr-511	52	21	categorized	categorize	VERB
ertr-511	52	22	as	as	ADP
ertr-511	52	23	services	service	NOUN
ertr-511	52	24	(	(	PUNCT
ertr-511	52	25	tussyadiah	tussyadiah	PROPN
ertr-511	52	26	,	,	PUNCT
ertr-511	52	27	2014	2014	NUM
ertr-511	52	28	)	)	PUNCT
ertr-511	52	29	.	.	PUNCT
ertr-511	53	1	because	because	SCONJ
ertr-511	53	2	it	it	PRON
ertr-511	53	3	is	be	AUX
ertr-511	53	4	difficult	difficult	ADJ
ertr-511	53	5	to	to	PART
ertr-511	53	6	apply	apply	VERB
ertr-511	53	7	the	the	DET
ertr-511	53	8	elements	element	NOUN
ertr-511	53	9	of	of	ADP
ertr-511	53	10	service	service	NOUN
ertr-511	53	11	design	design	NOUN
ertr-511	53	12	directly	directly	ADV
ertr-511	53	13	to	to	ADP
ertr-511	53	14	tourism	tourism	NOUN
ertr-511	53	15	,	,	PUNCT
ertr-511	53	16	the	the	DET
ertr-511	53	17	key	key	ADJ
ertr-511	53	18	characteristic	characteristic	NOUN
ertr-511	53	19	of	of	ADP
ertr-511	53	20	service	service	NOUN
ertr-511	53	21	design	design	NOUN
ertr-511	53	22	in	in	ADP
ertr-511	53	23	tourism	tourism	NOUN
ertr-511	53	24	context	context	NOUN
ertr-511	53	25	is	be	AUX
ertr-511	53	26	argued	argue	VERB
ertr-511	53	27	to	to	PART
ertr-511	53	28	be	be	AUX
ertr-511	53	29	the	the	DET
ertr-511	53	30	experience	experience	NOUN
ertr-511	53	31	-	-	PUNCT
ertr-511	53	32	centric	centric	NOUN
ertr-511	53	33	service	service	NOUN
ertr-511	53	34	,	,	PUNCT
ertr-511	53	35	which	which	PRON
ertr-511	53	36	is	be	AUX
ertr-511	53	37	designed	design	VERB
ertr-511	53	38	to	to	PART
ertr-511	53	39	enable	enable	VERB
ertr-511	53	40	the	the	DET
ertr-511	53	41	consumer	consumer	NOUN
ertr-511	53	42	to	to	PART
ertr-511	53	43	connect	connect	VERB
ertr-511	53	44	with	with	ADP
ertr-511	53	45	the	the	DET
ertr-511	53	46	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-511	53	47	e	e	NOUN
ertr-511	53	48	-	-	NOUN
ertr-511	53	49	review	review	NOUN
ertr-511	53	50	of	of	ADP
ertr-511	53	51	tourism	tourism	NOUN
ertr-511	53	52	research	research	NOUN
ertr-511	53	53	(	(	PUNCT
ertr-511	53	54	ertr	ertr	NOUN
ertr-511	53	55	)	)	PUNCT
ertr-511	53	56	,	,	PUNCT
ertr-511	53	57	vol	vol	NOUN
ertr-511	53	58	.	.	PROPN
ertr-511	53	59	17	17	NUM
ertr-511	53	60	,	,	PUNCT
ertr-511	53	61	no	no	INTJ
ertr-511	53	62	.	.	NOUN
ertr-511	53	63	2	2	NUM
ertr-511	53	64	,	,	PUNCT
ertr-511	53	65	2019	2019	NUM
ertr-511	53	66	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	53	67	277	277	NUM
ertr-511	53	68	service	service	NOUN
ertr-511	53	69	in	in	ADP
ertr-511	53	70	a	a	DET
ertr-511	53	71	personal	personal	ADJ
ertr-511	53	72	and	and	CCONJ
ertr-511	53	73	memorable	memorable	ADJ
ertr-511	53	74	way	way	NOUN
ertr-511	53	75	(	(	PUNCT
ertr-511	53	76	pine	pine	NOUN
ertr-511	53	77	,	,	PUNCT
ertr-511	53	78	pine	pine	PROPN
ertr-511	53	79	&	&	CCONJ
ertr-511	53	80	gilmore	gilmore	PROPN
ertr-511	53	81	,	,	PUNCT
ertr-511	53	82	1999	1999	NUM
ertr-511	53	83	;	;	PUNCT
ertr-511	53	84	pullman	pullman	PROPN
ertr-511	53	85	&	&	CCONJ
ertr-511	53	86	gross	gross	PROPN
ertr-511	53	87	,	,	PUNCT
ertr-511	53	88	2004	2004	NUM
ertr-511	53	89	)	)	PUNCT
ertr-511	53	90	.	.	PUNCT
ertr-511	54	1	tussyadiah	tussyadiah	PROPN
ertr-511	54	2	(	(	PUNCT
ertr-511	54	3	2014	2014	NUM
ertr-511	54	4	)	)	PUNCT
ertr-511	54	5	emphasized	emphasize	VERB
ertr-511	54	6	three	three	NUM
ertr-511	54	7	fundamental	fundamental	ADJ
ertr-511	54	8	approaches	approach	NOUN
ertr-511	54	9	which	which	PRON
ertr-511	54	10	proposed	propose	VERB
ertr-511	54	11	for	for	ADP
ertr-511	54	12	the	the	DET
ertr-511	54	13	tourism	tourism	NOUN
ertr-511	54	14	experience	experience	NOUN
ertr-511	54	15	design	design	NOUN
ertr-511	54	16	(	(	PUNCT
ertr-511	54	17	see	see	VERB
ertr-511	54	18	figure	figure	NOUN
ertr-511	54	19	1	1	NUM
ertr-511	54	20	):	):	PUNCT
ertr-511	54	21	the	the	DET
ertr-511	54	22	human	human	NOUN
ertr-511	54	23	-	-	PUNCT
ertr-511	54	24	centered	center	VERB
ertr-511	54	25	approach	approach	NOUN
ertr-511	54	26	to	to	ADP
ertr-511	54	27	design	design	NOUN
ertr-511	54	28	,	,	PUNCT
ertr-511	54	29	the	the	DET
ertr-511	54	30	designing	designing	NOUN
ertr-511	54	31	as	as	ADP
ertr-511	54	32	iterative	iterative	NOUN
ertr-511	54	33	processes	process	NOUN
ertr-511	54	34	,	,	PUNCT
ertr-511	54	35	and	and	CCONJ
ertr-511	54	36	the	the	DET
ertr-511	54	37	holistic	holistic	ADJ
ertr-511	54	38	experience	experience	NOUN
ertr-511	54	39	concept	concept	NOUN
ertr-511	54	40	as	as	ADP
ertr-511	54	41	an	an	DET
ertr-511	54	42	outcome	outcome	NOUN
ertr-511	54	43	of	of	ADP
ertr-511	54	44	designing	design	VERB
ertr-511	54	45	.	.	PUNCT
ertr-511	55	1	first	first	ADV
ertr-511	55	2	,	,	PUNCT
ertr-511	55	3	human	human	NOUN
ertr-511	55	4	-	-	PUNCT
ertr-511	55	5	centered	center	VERB
ertr-511	55	6	design	design	NOUN
ertr-511	55	7	(	(	PUNCT
ertr-511	55	8	hcd	hcd	ADJ
ertr-511	55	9	)	)	PUNCT
ertr-511	55	10	as	as	ADP
ertr-511	55	11	an	an	DET
ertr-511	55	12	appearing	appear	VERB
ertr-511	55	13	approach	approach	NOUN
ertr-511	55	14	is	be	AUX
ertr-511	55	15	associated	associate	VERB
ertr-511	55	16	with	with	ADP
ertr-511	55	17	understanding	understand	VERB
ertr-511	55	18	the	the	DET
ertr-511	55	19	experiences	experience	NOUN
ertr-511	55	20	of	of	ADP
ertr-511	55	21	end	end	NOUN
ertr-511	55	22	user	user	NOUN
ertr-511	55	23	(	(	PUNCT
ertr-511	55	24	i.e.	i.e.	X
ertr-511	55	25	,	,	PUNCT
ertr-511	55	26	visitors	visitor	NOUN
ertr-511	55	27	in	in	ADP
ertr-511	55	28	this	this	DET
ertr-511	55	29	study	study	NOUN
ertr-511	55	30	)	)	PUNCT
ertr-511	55	31	.	.	PUNCT
ertr-511	56	1	hcd	hcd	PROPN
ertr-511	56	2	is	be	AUX
ertr-511	56	3	often	often	ADV
ertr-511	56	4	utilized	utilize	VERB
ertr-511	56	5	at	at	ADP
ertr-511	56	6	every	every	DET
ertr-511	56	7	stage	stage	NOUN
ertr-511	56	8	of	of	ADP
ertr-511	56	9	designing	design	VERB
ertr-511	56	10	for	for	ADP
ertr-511	56	11	emphasis	emphasis	NOUN
ertr-511	56	12	at	at	ADP
ertr-511	56	13	an	an	DET
ertr-511	56	14	extensive	extensive	ADJ
ertr-511	56	15	attention	attention	NOUN
ertr-511	56	16	to	to	ADP
ertr-511	56	17	needs	need	NOUN
ertr-511	56	18	,	,	PUNCT
ertr-511	56	19	wants	want	VERB
ertr-511	56	20	,	,	PUNCT
ertr-511	56	21	expectations	expectation	NOUN
ertr-511	56	22	,	,	PUNCT
ertr-511	56	23	and	and	CCONJ
ertr-511	56	24	limitations	limitation	NOUN
ertr-511	56	25	of	of	ADP
ertr-511	56	26	the	the	DET
ertr-511	56	27	end	end	NOUN
ertr-511	56	28	user	user	NOUN
ertr-511	56	29	.	.	PUNCT
ertr-511	57	1	the	the	DET
ertr-511	57	2	idea	idea	NOUN
ertr-511	57	3	of	of	ADP
ertr-511	57	4	hcd	hcd	NOUN
ertr-511	57	5	focuses	focus	VERB
ertr-511	57	6	on	on	ADP
ertr-511	57	7	the	the	DET
ertr-511	57	8	senses	sense	NOUN
ertr-511	57	9	,	,	PUNCT
ertr-511	57	10	cognition	cognition	NOUN
ertr-511	57	11	,	,	PUNCT
ertr-511	57	12	emotions	emotion	NOUN
ertr-511	57	13	,	,	PUNCT
ertr-511	57	14	affect	affect	VERB
ertr-511	57	15	,	,	PUNCT
ertr-511	57	16	and	and	CCONJ
ertr-511	57	17	other	other	ADJ
ertr-511	57	18	values	value	NOUN
ertr-511	57	19	in	in	ADP
ertr-511	57	20	a	a	DET
ertr-511	57	21	site	site	NOUN
ertr-511	57	22	and	and	CCONJ
ertr-511	57	23	gains	gain	VERB
ertr-511	57	24	intimate	intimate	ADJ
ertr-511	57	25	insights	insight	NOUN
ertr-511	57	26	and	and	CCONJ
ertr-511	57	27	understanding	understanding	NOUN
ertr-511	57	28	into	into	ADP
ertr-511	57	29	their	their	PRON
ertr-511	57	30	experiences	experience	NOUN
ertr-511	57	31	(	(	PUNCT
ertr-511	57	32	suri	suri	PROPN
ertr-511	57	33	,	,	PUNCT
ertr-511	57	34	2003	2003	NUM
ertr-511	57	35	;	;	PUNCT
ertr-511	57	36	mcdonagh	mcdonagh	PROPN
ertr-511	57	37	,	,	PUNCT
ertr-511	57	38	thomas	thomas	PROPN
ertr-511	57	39	,	,	PUNCT
ertr-511	57	40	khuri	khuri	PROPN
ertr-511	57	41	&	&	CCONJ
ertr-511	57	42	peña	peña	PROPN
ertr-511	57	43	-	-	PUNCT
ertr-511	57	44	mora	mora	PROPN
ertr-511	57	45	,	,	PUNCT
ertr-511	57	46	2013	2013	NUM
ertr-511	57	47	)	)	PUNCT
ertr-511	57	48	.	.	PUNCT
ertr-511	58	1	second	second	ADJ
ertr-511	58	2	,	,	PUNCT
ertr-511	58	3	the	the	DET
ertr-511	58	4	iterative	iterative	NOUN
ertr-511	58	5	designing	designing	NOUN
ertr-511	58	6	process	process	NOUN
ertr-511	58	7	is	be	AUX
ertr-511	58	8	defined	define	VERB
ertr-511	58	9	as	as	SCONJ
ertr-511	58	10	designing	designing	NOUN
ertr-511	58	11	follows	follow	VERB
ertr-511	58	12	a	a	DET
ertr-511	58	13	cyclical	cyclical	ADJ
ertr-511	58	14	process	process	NOUN
ertr-511	58	15	of	of	ADP
ertr-511	58	16	several	several	ADJ
ertr-511	58	17	iterations	iteration	NOUN
ertr-511	58	18	within	within	ADP
ertr-511	58	19	the	the	DET
ertr-511	58	20	results	result	NOUN
ertr-511	58	21	of	of	ADP
ertr-511	58	22	recent	recent	ADJ
ertr-511	58	23	iteration	iteration	NOUN
ertr-511	58	24	,	,	PUNCT
ertr-511	58	25	and	and	CCONJ
ertr-511	58	26	then	then	ADV
ertr-511	58	27	,	,	PUNCT
ertr-511	58	28	can	can	AUX
ertr-511	58	29	implement	implement	VERB
ertr-511	58	30	to	to	PART
ertr-511	58	31	change	change	VERB
ertr-511	58	32	and	and	CCONJ
ertr-511	58	33	revise	revise	VERB
ertr-511	58	34	the	the	DET
ertr-511	58	35	current	current	ADJ
ertr-511	58	36	design	design	NOUN
ertr-511	58	37	(	(	PUNCT
ertr-511	58	38	tussyadiah	tussyadiah	PROPN
ertr-511	58	39	,	,	PUNCT
ertr-511	58	40	2014	2014	NUM
ertr-511	58	41	)	)	PUNCT
ertr-511	58	42	.	.	PUNCT
ertr-511	59	1	designing	design	VERB
ertr-511	59	2	process	process	NOUN
ertr-511	59	3	in	in	ADP
ertr-511	59	4	services	service	NOUN
ertr-511	59	5	must	must	AUX
ertr-511	59	6	be	be	AUX
ertr-511	59	7	subjected	subject	VERB
ertr-511	59	8	to	to	ADP
ertr-511	59	9	continuous	continuous	ADJ
ertr-511	59	10	improvement	improvement	NOUN
ertr-511	59	11	and	and	CCONJ
ertr-511	59	12	that	that	SCONJ
ertr-511	59	13	the	the	DET
ertr-511	59	14	designing	designing	NOUN
ertr-511	59	15	of	of	ADP
ertr-511	59	16	a	a	DET
ertr-511	59	17	service	service	NOUN
ertr-511	59	18	involves	involve	VERB
ertr-511	59	19	iterations	iteration	NOUN
ertr-511	59	20	of	of	ADP
ertr-511	59	21	different	different	ADJ
ertr-511	59	22	stages	stage	NOUN
ertr-511	59	23	from	from	ADP
ertr-511	59	24	service	service	NOUN
ertr-511	59	25	design	design	NOUN
ertr-511	59	26	specifications	specification	NOUN
ertr-511	59	27	according	accord	VERB
ertr-511	59	28	to	to	ADP
ertr-511	59	29	market	market	NOUN
ertr-511	59	30	requirements	requirement	NOUN
ertr-511	59	31	.	.	PUNCT
ertr-511	60	1	third	third	ADJ
ertr-511	60	2	,	,	PUNCT
ertr-511	60	3	the	the	DET
ertr-511	60	4	conceptual	conceptual	ADJ
ertr-511	60	5	framework	framework	NOUN
ertr-511	60	6	for	for	ADP
ertr-511	60	7	holistic	holistic	ADJ
ertr-511	60	8	experience	experience	NOUN
ertr-511	60	9	design	design	NOUN
ertr-511	60	10	include	include	VERB
ertr-511	60	11	the	the	DET
ertr-511	60	12	position	position	NOUN
ertr-511	60	13	of	of	ADP
ertr-511	60	14	design	design	NOUN
ertr-511	60	15	research	research	NOUN
ertr-511	60	16	in	in	ADP
ertr-511	60	17	designing	designing	NOUN
ertr-511	60	18	process	process	NOUN
ertr-511	60	19	.	.	PUNCT
ertr-511	61	1	experience	experience	NOUN
ertr-511	61	2	should	should	AUX
ertr-511	61	3	be	be	AUX
ertr-511	61	4	understood	understand	VERB
ertr-511	61	5	as	as	ADP
ertr-511	61	6	a	a	DET
ertr-511	61	7	complex	complex	ADJ
ertr-511	61	8	interaction	interaction	NOUN
ertr-511	61	9	between	between	ADP
ertr-511	61	10	design	design	NOUN
ertr-511	61	11	attributes	attribute	NOUN
ertr-511	61	12	and	and	CCONJ
ertr-511	61	13	contextual	contextual	ADJ
ertr-511	61	14	details	detail	NOUN
ertr-511	61	15	where	where	SCONJ
ertr-511	61	16	meanings	meaning	NOUN
ertr-511	61	17	and	and	CCONJ
ertr-511	61	18	values	value	NOUN
ertr-511	61	19	will	will	AUX
ertr-511	61	20	emerge	emerge	VERB
ertr-511	61	21	in	in	ADP
ertr-511	61	22	given	give	VERB
ertr-511	61	23	complexed	complexe	VERB
ertr-511	61	24	sociocultural	sociocultural	ADJ
ertr-511	61	25	context	context	NOUN
ertr-511	61	26	(	(	PUNCT
ertr-511	61	27	moustakas	moustakas	PROPN
ertr-511	61	28	,	,	PUNCT
ertr-511	61	29	1994	1994	NUM
ertr-511	61	30	)	)	PUNCT
ertr-511	61	31	.	.	PUNCT
ertr-511	62	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	63	1	e	e	X
ertr-511	63	2	-	-	NOUN
ertr-511	63	3	review	review	NOUN
ertr-511	63	4	of	of	ADP
ertr-511	63	5	tourism	tourism	NOUN
ertr-511	63	6	research	research	NOUN
ertr-511	63	7	(	(	PUNCT
ertr-511	63	8	ertr	ertr	NOUN
ertr-511	63	9	)	)	PUNCT
ertr-511	63	10	,	,	PUNCT
ertr-511	63	11	vol	vol	NOUN
ertr-511	63	12	.	.	PROPN
ertr-511	63	13	17	17	NUM
ertr-511	63	14	,	,	PUNCT
ertr-511	63	15	no	no	INTJ
ertr-511	63	16	.	.	NOUN
ertr-511	63	17	2	2	NUM
ertr-511	63	18	,	,	PUNCT
ertr-511	63	19	2019	2019	NUM
ertr-511	63	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	63	21	278	278	NUM
ertr-511	63	22	figure	figure	NOUN
ertr-511	63	23	1	1	NUM
ertr-511	63	24	.	.	PUNCT
ertr-511	64	1	the	the	DET
ertr-511	64	2	fundamentals	fundamental	NOUN
ertr-511	64	3	for	for	ADP
ertr-511	64	4	tourism	tourism	NOUN
ertr-511	64	5	experience	experience	NOUN
ertr-511	64	6	design	design	NOUN
ertr-511	64	7	(	(	PUNCT
ertr-511	64	8	tussyadiah	tussyadiah	PROPN
ertr-511	64	9	,	,	PUNCT
ertr-511	64	10	2014	2014	NUM
ertr-511	64	11	)	)	PUNCT
ertr-511	64	12	the	the	DET
ertr-511	64	13	three	three	NUM
ertr-511	64	14	approaches	approach	NOUN
ertr-511	64	15	described	describe	VERB
ertr-511	64	16	above	above	ADP
ertr-511	64	17	form	form	VERB
ertr-511	64	18	the	the	DET
ertr-511	64	19	basis	basis	NOUN
ertr-511	64	20	for	for	ADP
ertr-511	64	21	the	the	DET
ertr-511	64	22	design	design	NOUN
ertr-511	64	23	and	and	CCONJ
ertr-511	64	24	design	design	NOUN
ertr-511	64	25	research	research	NOUN
ertr-511	64	26	process	process	NOUN
ertr-511	64	27	as	as	ADV
ertr-511	64	28	well	well	ADV
ertr-511	64	29	as	as	ADP
ertr-511	64	30	the	the	DET
ertr-511	64	31	tools	tool	NOUN
ertr-511	64	32	and	and	CCONJ
ertr-511	64	33	methods	method	NOUN
ertr-511	64	34	for	for	ADP
ertr-511	64	35	the	the	DET
ertr-511	64	36	tourism	tourism	NOUN
ertr-511	64	37	experience	experience	NOUN
ertr-511	64	38	design	design	NOUN
ertr-511	64	39	.	.	PUNCT
ertr-511	65	1	and	and	CCONJ
ertr-511	65	2	the	the	DET
ertr-511	65	3	following	follow	VERB
ertr-511	65	4	three	three	NUM
ertr-511	65	5	concepts	concept	NOUN
ertr-511	65	6	are	be	AUX
ertr-511	65	7	explained	explain	VERB
ertr-511	65	8	through	through	ADP
ertr-511	65	9	their	their	PRON
ertr-511	65	10	interactions	interaction	NOUN
ertr-511	65	11	.	.	PUNCT
ertr-511	66	1	hcd	hcd	ADJ
ertr-511	66	2	and	and	CCONJ
ertr-511	66	3	iterative	iterative	NOUN
ertr-511	66	4	designing	designing	NOUN
ertr-511	66	5	process	process	NOUN
ertr-511	66	6	demand	demand	VERB
ertr-511	66	7	a	a	DET
ertr-511	66	8	participatory	participatory	ADJ
ertr-511	66	9	design	design	NOUN
ertr-511	66	10	(	(	PUNCT
ertr-511	66	11	i.e.	i.e.	X
ertr-511	66	12	,	,	PUNCT
ertr-511	66	13	co	co	ADJ
ertr-511	66	14	-	-	ADJ
ertr-511	66	15	designing	designing	NOUN
ertr-511	66	16	)	)	PUNCT
ertr-511	66	17	,	,	PUNCT
ertr-511	66	18	where	where	SCONJ
ertr-511	66	19	every	every	DET
ertr-511	66	20	stage	stage	NOUN
ertr-511	66	21	of	of	ADP
ertr-511	66	22	designing	designing	NOUN
ertr-511	66	23	includes	include	VERB
ertr-511	66	24	an	an	DET
ertr-511	66	25	active	active	ADJ
ertr-511	66	26	engagement	engagement	NOUN
ertr-511	66	27	of	of	ADP
ertr-511	66	28	end	end	NOUN
ertr-511	66	29	users	user	NOUN
ertr-511	66	30	together	together	ADV
ertr-511	66	31	with	with	ADP
ertr-511	66	32	designers	designer	NOUN
ertr-511	66	33	and	and	CCONJ
ertr-511	66	34	other	other	ADJ
ertr-511	66	35	stakeholders	stakeholder	NOUN
ertr-511	66	36	(	(	PUNCT
ertr-511	66	37	e.g.	e.g.	ADV
ertr-511	66	38	,	,	PUNCT
ertr-511	66	39	management	management	NOUN
ertr-511	66	40	,	,	PUNCT
ertr-511	66	41	employees	employee	NOUN
ertr-511	66	42	and	and	CCONJ
ertr-511	66	43	residents	resident	NOUN
ertr-511	66	44	,	,	PUNCT
ertr-511	66	45	etc	etc	X
ertr-511	66	46	.	.	X
ertr-511	66	47	)	)	PUNCT
ertr-511	66	48	.	.	PUNCT
ertr-511	67	1	participatory	participatory	ADJ
ertr-511	67	2	design	design	NOUN
ertr-511	67	3	engages	engage	VERB
ertr-511	67	4	users	user	NOUN
ertr-511	67	5	in	in	ADP
ertr-511	67	6	creative	creative	ADJ
ertr-511	67	7	opportunities	opportunity	NOUN
ertr-511	67	8	to	to	PART
ertr-511	67	9	express	express	VERB
ertr-511	67	10	their	their	PRON
ertr-511	67	11	feelings	feeling	NOUN
ertr-511	67	12	,	,	PUNCT
ertr-511	67	13	needs	need	NOUN
ertr-511	67	14	,	,	PUNCT
ertr-511	67	15	dreams	dream	NOUN
ertr-511	67	16	and	and	CCONJ
ertr-511	67	17	desires	desire	NOUN
ertr-511	67	18	,	,	PUNCT
ertr-511	67	19	resulting	result	VERB
ertr-511	67	20	in	in	ADP
ertr-511	67	21	rich	rich	ADJ
ertr-511	67	22	information	information	NOUN
ertr-511	67	23	for	for	ADP
ertr-511	67	24	concept	concept	NOUN
ertr-511	67	25	development	development	NOUN
ertr-511	67	26	(	(	PUNCT
ertr-511	67	27	hanington	hanington	PROPN
ertr-511	67	28	&	&	CCONJ
ertr-511	67	29	martin	martin	PROPN
ertr-511	67	30	,	,	PUNCT
ertr-511	67	31	2012	2012	NUM
ertr-511	67	32	)	)	PUNCT
ertr-511	67	33	.	.	PUNCT
ertr-511	68	1	based	base	VERB
ertr-511	68	2	on	on	ADP
ertr-511	68	3	the	the	DET
ertr-511	68	4	framework	framework	NOUN
ertr-511	68	5	of	of	ADP
ertr-511	68	6	tussyadiah	tussyadiah	PROPN
ertr-511	68	7	(	(	PUNCT
ertr-511	68	8	2014	2014	NUM
ertr-511	68	9	)	)	PUNCT
ertr-511	68	10	’s	’s	PART
ertr-511	68	11	work	work	NOUN
ertr-511	68	12	,	,	PUNCT
ertr-511	68	13	our	our	PRON
ertr-511	68	14	study	study	NOUN
ertr-511	68	15	has	have	AUX
ertr-511	68	16	carried	carry	VERB
ertr-511	68	17	out	out	ADP
ertr-511	68	18	in	in	ADP
ertr-511	68	19	order	order	NOUN
ertr-511	68	20	to	to	PART
ertr-511	68	21	investigate	investigate	VERB
ertr-511	68	22	the	the	DET
ertr-511	68	23	problem	problem	NOUN
ertr-511	68	24	and	and	CCONJ
ertr-511	68	25	to	to	PART
ertr-511	68	26	make	make	VERB
ertr-511	68	27	applicable	applicable	ADJ
ertr-511	68	28	suggestions	suggestion	NOUN
ertr-511	68	29	to	to	ADP
ertr-511	68	30	the	the	DET
ertr-511	68	31	current	current	ADJ
ertr-511	68	32	issues	issue	NOUN
ertr-511	68	33	appeared	appear	VERB
ertr-511	68	34	on	on	ADP
ertr-511	68	35	an	an	DET
ertr-511	68	36	old	old	ADJ
ertr-511	68	37	urban	urban	ADJ
ertr-511	68	38	park	park	NOUN
ertr-511	68	39	in	in	ADP
ertr-511	68	40	seoul	seoul	PROPN
ertr-511	68	41	.	.	PUNCT
ertr-511	69	1	as	as	SCONJ
ertr-511	69	2	the	the	DET
ertr-511	69	3	primary	primary	ADJ
ertr-511	69	4	issue	issue	NOUN
ertr-511	69	5	of	of	ADP
ertr-511	69	6	the	the	DET
ertr-511	69	7	old	old	ADJ
ertr-511	69	8	urban	urban	ADJ
ertr-511	69	9	park	park	NOUN
ertr-511	69	10	,	,	PUNCT
ertr-511	69	11	for	for	ADP
ertr-511	69	12	instance	instance	NOUN
ertr-511	69	13	,	,	PUNCT
ertr-511	69	14	has	have	VERB
ertr-511	69	15	lack	lack	NOUN
ertr-511	69	16	of	of	ADP
ertr-511	69	17	ict	ict	PROPN
ertr-511	69	18	systems	system	NOUN
ertr-511	69	19	embedded	embed	VERB
ertr-511	69	20	in	in	ADP
ertr-511	69	21	the	the	DET
ertr-511	69	22	park	park	NOUN
ertr-511	69	23	,	,	PUNCT
ertr-511	69	24	there	there	PRON
ertr-511	69	25	has	have	AUX
ertr-511	69	26	been	be	AUX
ertr-511	69	27	limited	limit	VERB
ertr-511	69	28	and	and	CCONJ
ertr-511	69	29	insufficient	insufficient	ADJ
ertr-511	69	30	data	datum	NOUN
ertr-511	69	31	access	access	NOUN
ertr-511	69	32	about	about	ADP
ertr-511	69	33	why	why	SCONJ
ertr-511	69	34	people	people	NOUN
ertr-511	69	35	visit	visit	VERB
ertr-511	69	36	the	the	DET
ertr-511	69	37	park	park	NOUN
ertr-511	69	38	,	,	PUNCT
ertr-511	69	39	what	what	PRON
ertr-511	69	40	facilities	facility	NOUN
ertr-511	69	41	people	people	NOUN
ertr-511	69	42	are	be	AUX
ertr-511	69	43	attracted	attract	VERB
ertr-511	69	44	to	to	ADP
ertr-511	69	45	,	,	PUNCT
ertr-511	69	46	what	what	DET
ertr-511	69	47	kind	kind	NOUN
ertr-511	69	48	of	of	ADP
ertr-511	69	49	activities	activity	NOUN
ertr-511	69	50	people	people	NOUN
ertr-511	69	51	do	do	VERB
ertr-511	69	52	during	during	ADP
ertr-511	69	53	their	their	PRON
ertr-511	69	54	visit	visit	NOUN
ertr-511	69	55	,	,	PUNCT
ertr-511	69	56	and	and	CCONJ
ertr-511	69	57	how	how	SCONJ
ertr-511	69	58	the	the	DET
ertr-511	69	59	park	park	NOUN
ertr-511	69	60	attract	attract	VERB
ertr-511	69	61	new	new	ADJ
ertr-511	69	62	and	and	CCONJ
ertr-511	69	63	more	more	ADJ
ertr-511	69	64	visitors	visitor	NOUN
ertr-511	69	65	.	.	PUNCT
ertr-511	70	1	since	since	SCONJ
ertr-511	70	2	the	the	DET
ertr-511	70	3	current	current	ADJ
ertr-511	70	4	study	study	NOUN
ertr-511	70	5	suggests	suggest	VERB
ertr-511	70	6	that	that	SCONJ
ertr-511	70	7	this	this	DET
ertr-511	70	8	issue	issue	NOUN
ertr-511	70	9	can	can	AUX
ertr-511	70	10	be	be	AUX
ertr-511	70	11	improved	improve	VERB
ertr-511	70	12	by	by	ADP
ertr-511	70	13	managing	manage	VERB
ertr-511	70	14	the	the	DET
ertr-511	70	15	overall	overall	ADJ
ertr-511	70	16	visitor	visitor	NOUN
ertr-511	70	17	experience	experience	NOUN
ertr-511	70	18	of	of	ADP
ertr-511	70	19	the	the	DET
ertr-511	70	20	park	park	NOUN
ertr-511	70	21	,	,	PUNCT
ertr-511	70	22	tussyadiah	tussyadiah	PROPN
ertr-511	70	23	(	(	PUNCT
ertr-511	70	24	2014	2014	NUM
ertr-511	70	25	)	)	PUNCT
ertr-511	70	26	's	's	PART
ertr-511	70	27	research	research	NOUN
ertr-511	70	28	framework	framework	NOUN
ertr-511	70	29	,	,	PUNCT
ertr-511	70	30	explaining	explain	VERB
ertr-511	70	31	human	human	NOUN
ertr-511	70	32	-	-	PUNCT
ertr-511	70	33	centered	center	VERB
ertr-511	70	34	design	design	NOUN
ertr-511	70	35	,	,	PUNCT
ertr-511	70	36	naturalistic	naturalistic	ADJ
ertr-511	70	37	inquiry	inquiry	NOUN
ertr-511	70	38	and	and	CCONJ
ertr-511	70	39	integrative	integrative	ADJ
ertr-511	70	40	research	research	NOUN
ertr-511	70	41	,	,	PUNCT
ertr-511	70	42	is	be	AUX
ertr-511	70	43	well	well	ADV
ertr-511	70	44	suited	suited	ADJ
ertr-511	70	45	.	.	PUNCT
ertr-511	71	1	a	a	DET
ertr-511	71	2	detailed	detailed	ADJ
ertr-511	71	3	description	description	NOUN
ertr-511	71	4	of	of	ADP
ertr-511	71	5	the	the	DET
ertr-511	71	6	park	park	NOUN
ertr-511	71	7	can	can	AUX
ertr-511	71	8	be	be	AUX
ertr-511	71	9	found	find	VERB
ertr-511	71	10	in	in	ADP
ertr-511	71	11	the	the	DET
ertr-511	71	12	next	next	ADJ
ertr-511	71	13	session	session	NOUN
ertr-511	71	14	.	.	PUNCT
ertr-511	72	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	73	1	e	e	X
ertr-511	73	2	-	-	NOUN
ertr-511	73	3	review	review	NOUN
ertr-511	73	4	of	of	ADP
ertr-511	73	5	tourism	tourism	NOUN
ertr-511	73	6	research	research	NOUN
ertr-511	73	7	(	(	PUNCT
ertr-511	73	8	ertr	ertr	NOUN
ertr-511	73	9	)	)	PUNCT
ertr-511	73	10	,	,	PUNCT
ertr-511	73	11	vol	vol	NOUN
ertr-511	73	12	.	.	PROPN
ertr-511	73	13	17	17	NUM
ertr-511	73	14	,	,	PUNCT
ertr-511	73	15	no	no	INTJ
ertr-511	73	16	.	.	NOUN
ertr-511	73	17	2	2	NUM
ertr-511	73	18	,	,	PUNCT
ertr-511	73	19	2019	2019	NUM
ertr-511	73	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	73	21	279	279	NUM
ertr-511	73	22	seoul	seoul	PROPN
ertr-511	73	23	children	child	NOUN
ertr-511	73	24	’s	’s	PART
ertr-511	73	25	grand	grand	ADJ
ertr-511	73	26	park	park	NOUN
ertr-511	73	27	the	the	DET
ertr-511	73	28	seoul	seoul	PROPN
ertr-511	73	29	children	child	NOUN
ertr-511	73	30	's	's	PART
ertr-511	73	31	grand	grand	ADJ
ertr-511	73	32	park	park	NOUN
ertr-511	73	33	(	(	PUNCT
ertr-511	73	34	scgp	scgp	NOUN
ertr-511	73	35	)	)	PUNCT
ertr-511	73	36	is	be	AUX
ertr-511	73	37	a	a	DET
ertr-511	73	38	family	family	NOUN
ertr-511	73	39	recreation	recreation	NOUN
ertr-511	73	40	space	space	NOUN
ertr-511	73	41	located	locate	VERB
ertr-511	73	42	in	in	ADP
ertr-511	73	43	the	the	DET
ertr-511	73	44	capital	capital	NOUN
ertr-511	73	45	of	of	ADP
ertr-511	73	46	seoul	seoul	PROPN
ertr-511	73	47	,	,	PUNCT
ertr-511	73	48	south	south	PROPN
ertr-511	73	49	korea	korea	PROPN
ertr-511	73	50	.	.	PUNCT
ertr-511	74	1	the	the	DET
ertr-511	74	2	scgp	scgp	NOUN
ertr-511	74	3	,	,	PUNCT
ertr-511	74	4	opened	open	VERB
ertr-511	74	5	on	on	ADP
ertr-511	74	6	may	may	PROPN
ertr-511	74	7	5	5	NUM
ertr-511	74	8	,	,	PUNCT
ertr-511	74	9	1973	1973	NUM
ertr-511	74	10	,	,	PUNCT
ertr-511	74	11	has	have	AUX
ertr-511	74	12	provided	provide	VERB
ertr-511	74	13	various	various	ADJ
ertr-511	74	14	facilities	facility	NOUN
ertr-511	74	15	such	such	ADJ
ertr-511	74	16	as	as	ADP
ertr-511	74	17	a	a	DET
ertr-511	74	18	zoo	zoo	NOUN
ertr-511	74	19	,	,	PUNCT
ertr-511	74	20	botanical	botanical	ADJ
ertr-511	74	21	garden	garden	NOUN
ertr-511	74	22	,	,	PUNCT
ertr-511	74	23	amusement	amusement	NOUN
ertr-511	74	24	park	park	NOUN
ertr-511	74	25	,	,	PUNCT
ertr-511	74	26	and	and	CCONJ
ertr-511	74	27	promenade	promenade	VERB
ertr-511	74	28	in	in	ADP
ertr-511	74	29	the	the	DET
ertr-511	74	30	area	area	NOUN
ertr-511	74	31	of	of	ADP
ertr-511	74	32	536,883	536,883	NUM
ertr-511	74	33	square	square	ADJ
ertr-511	74	34	meters	meter	NOUN
ertr-511	74	35	(	(	PUNCT
ertr-511	74	36	e.g.	e.g.	ADV
ertr-511	74	37	,	,	PUNCT
ertr-511	74	38	london	london	PROPN
ertr-511	74	39	hyde	hyde	PROPN
ertr-511	74	40	park	park	PROPN
ertr-511	74	41	size	size	PROPN
ertr-511	74	42	)	)	PUNCT
ertr-511	74	43	.	.	PUNCT
ertr-511	75	1	the	the	DET
ertr-511	75	2	scgp	scgp	NOUN
ertr-511	75	3	is	be	AUX
ertr-511	75	4	a	a	DET
ertr-511	75	5	place	place	NOUN
ertr-511	75	6	to	to	PART
ertr-511	75	7	accommodate	accommodate	VERB
ertr-511	75	8	leisure	leisure	NOUN
ertr-511	75	9	activities	activity	NOUN
ertr-511	75	10	in	in	ADP
ertr-511	75	11	the	the	DET
ertr-511	75	12	family	family	NOUN
ertr-511	75	13	unit	unit	NOUN
ertr-511	75	14	in	in	ADP
ertr-511	75	15	seoul	seoul	PROPN
ertr-511	75	16	.	.	PUNCT
ertr-511	76	1	however	however	ADV
ertr-511	76	2	,	,	PUNCT
ertr-511	76	3	a	a	DET
ertr-511	76	4	few	few	ADJ
ertr-511	76	5	large	large	ADJ
ertr-511	76	6	-	-	PUNCT
ertr-511	76	7	scale	scale	NOUN
ertr-511	76	8	theme	theme	NOUN
ertr-511	76	9	parks	park	NOUN
ertr-511	76	10	were	be	AUX
ertr-511	76	11	developed	develop	VERB
ertr-511	76	12	in	in	ADP
ertr-511	76	13	seoul	seoul	PROPN
ertr-511	76	14	and	and	CCONJ
ertr-511	76	15	in	in	ADP
ertr-511	76	16	the	the	DET
ertr-511	76	17	suburbs	suburb	NOUN
ertr-511	76	18	after	after	ADP
ertr-511	76	19	the	the	DET
ertr-511	76	20	2000s	2000s	NUM
ertr-511	76	21	,	,	PUNCT
ertr-511	76	22	and	and	CCONJ
ertr-511	76	23	the	the	DET
ertr-511	76	24	scgp	scgp	NOUN
ertr-511	76	25	went	go	VERB
ertr-511	76	26	a	a	DET
ertr-511	76	27	free	free	ADJ
ertr-511	76	28	entrance	entrance	NOUN
ertr-511	76	29	fee	fee	NOUN
ertr-511	76	30	to	to	ADP
ertr-511	76	31	the	the	DET
ertr-511	76	32	public	public	NOUN
ertr-511	76	33	in	in	ADP
ertr-511	76	34	2006	2006	NUM
ertr-511	76	35	,	,	PUNCT
ertr-511	76	36	which	which	PRON
ertr-511	76	37	causes	cause	VERB
ertr-511	76	38	the	the	DET
ertr-511	76	39	following	follow	VERB
ertr-511	76	40	problems	problem	NOUN
ertr-511	76	41	.	.	PUNCT
ertr-511	77	1	aging	age	VERB
ertr-511	77	2	facilities	facility	NOUN
ertr-511	77	3	and	and	CCONJ
ertr-511	77	4	low	low	ADJ
ertr-511	77	5	-	-	PUNCT
ertr-511	77	6	budget	budget	NOUN
ertr-511	77	7	operation	operation	NOUN
ertr-511	77	8	due	due	ADP
ertr-511	77	9	to	to	ADP
ertr-511	77	10	free	free	ADJ
ertr-511	77	11	opening	opening	NOUN
ertr-511	77	12	.	.	PUNCT
ertr-511	78	1	the	the	DET
ertr-511	78	2	scgp	scgp	NOUN
ertr-511	78	3	has	have	AUX
ertr-511	78	4	been	be	AUX
ertr-511	78	5	renewed	renew	VERB
ertr-511	78	6	with	with	ADP
ertr-511	78	7	the	the	DET
ertr-511	78	8	title	title	NOUN
ertr-511	78	9	rebirth	rebirth	NOUN
ertr-511	78	10	in	in	ADP
ertr-511	78	11	36	36	NUM
ertr-511	78	12	years	year	NOUN
ertr-511	78	13	in	in	ADP
ertr-511	78	14	2009	2009	NUM
ertr-511	78	15	through	through	ADP
ertr-511	78	16	a	a	DET
ertr-511	78	17	two	two	NUM
ertr-511	78	18	-	-	PUNCT
ertr-511	78	19	year	year	NOUN
ertr-511	78	20	reconstruction	reconstruction	NOUN
ertr-511	78	21	project	project	NOUN
ertr-511	78	22	.	.	PUNCT
ertr-511	79	1	the	the	DET
ertr-511	79	2	scgp	scgp	NOUN
ertr-511	79	3	reconstruction	reconstruction	NOUN
ertr-511	79	4	was	be	AUX
ertr-511	79	5	completed	complete	VERB
ertr-511	79	6	after	after	ADP
ertr-511	79	7	the	the	DET
ertr-511	79	8	expansion	expansion	NOUN
ertr-511	79	9	of	of	ADP
ertr-511	79	10	the	the	DET
ertr-511	79	11	playground	playground	NOUN
ertr-511	79	12	equipment	equipment	NOUN
ertr-511	79	13	,	,	PUNCT
ertr-511	79	14	but	but	CCONJ
ertr-511	79	15	it	it	PRON
ertr-511	79	16	did	do	AUX
ertr-511	79	17	not	not	PART
ertr-511	79	18	make	make	VERB
ertr-511	79	19	an	an	DET
ertr-511	79	20	increase	increase	NOUN
ertr-511	79	21	in	in	ADP
ertr-511	79	22	visitors	visitor	NOUN
ertr-511	79	23	and	and	CCONJ
ertr-511	79	24	became	become	VERB
ertr-511	79	25	no	no	ADV
ertr-511	79	26	longer	long	ADV
ertr-511	79	27	an	an	DET
ertr-511	79	28	interesting	interesting	ADJ
ertr-511	79	29	place	place	NOUN
ertr-511	79	30	.	.	PUNCT
ertr-511	80	1	in	in	ADP
ertr-511	80	2	addition	addition	NOUN
ertr-511	80	3	,	,	PUNCT
ertr-511	80	4	the	the	DET
ertr-511	80	5	seoul	seoul	PROPN
ertr-511	80	6	public	public	ADJ
ertr-511	80	7	corporation	corporation	NOUN
ertr-511	80	8	targeted	target	VERB
ertr-511	80	9	for	for	ADP
ertr-511	80	10	its	its	PRON
ertr-511	80	11	purpose	purpose	NOUN
ertr-511	80	12	of	of	ADP
ertr-511	80	13	business	business	NOUN
ertr-511	80	14	promotes	promote	VERB
ertr-511	80	15	citizen	citizen	NOUN
ertr-511	80	16	welfare	welfare	NOUN
ertr-511	80	17	rather	rather	ADV
ertr-511	80	18	than	than	ADP
ertr-511	80	19	business	business	NOUN
ertr-511	80	20	for	for	ADP
ertr-511	80	21	making	make	VERB
ertr-511	80	22	a	a	DET
ertr-511	80	23	profit	profit	NOUN
ertr-511	80	24	.	.	PUNCT
ertr-511	81	1	since	since	SCONJ
ertr-511	81	2	it	it	PRON
ertr-511	81	3	is	be	AUX
ertr-511	81	4	operated	operate	VERB
ertr-511	81	5	only	only	ADV
ertr-511	81	6	within	within	ADP
ertr-511	81	7	the	the	DET
ertr-511	81	8	government	government	NOUN
ertr-511	81	9	's	's	PART
ertr-511	81	10	budget	budget	NOUN
ertr-511	81	11	since	since	SCONJ
ertr-511	81	12	2006	2006	NUM
ertr-511	81	13	,	,	PUNCT
ertr-511	81	14	it	it	PRON
ertr-511	81	15	became	become	VERB
ertr-511	81	16	very	very	ADV
ertr-511	81	17	hard	hard	ADJ
ertr-511	81	18	to	to	PART
ertr-511	81	19	expand	expand	VERB
ertr-511	81	20	and	and	CCONJ
ertr-511	81	21	invest	invest	VERB
ertr-511	81	22	on	on	ADP
ertr-511	81	23	building	build	VERB
ertr-511	81	24	new	new	ADJ
ertr-511	81	25	facilities	facility	NOUN
ertr-511	81	26	.	.	PUNCT
ertr-511	82	1	various	various	ADJ
ertr-511	82	2	undefined	undefined	ADJ
ertr-511	82	3	stakeholders	stakeholder	NOUN
ertr-511	82	4	and	and	CCONJ
ertr-511	82	5	management	management	NOUN
ertr-511	82	6	issues	issue	NOUN
ertr-511	82	7	.	.	PUNCT
ertr-511	83	1	the	the	DET
ertr-511	83	2	scgp	scgp	NOUN
ertr-511	83	3	consists	consist	VERB
ertr-511	83	4	of	of	ADP
ertr-511	83	5	various	various	ADJ
ertr-511	83	6	types	type	NOUN
ertr-511	83	7	of	of	ADP
ertr-511	83	8	theme	theme	NOUN
ertr-511	83	9	park	park	NOUN
ertr-511	83	10	including	include	VERB
ertr-511	83	11	amusement	amusement	NOUN
ertr-511	83	12	park	park	NOUN
ertr-511	83	13	,	,	PUNCT
ertr-511	83	14	playgrounds	playground	NOUN
ertr-511	83	15	,	,	PUNCT
ertr-511	83	16	exhibition	exhibition	NOUN
ertr-511	83	17	space	space	NOUN
ertr-511	83	18	,	,	PUNCT
ertr-511	83	19	and	and	CCONJ
ertr-511	83	20	national	national	ADJ
ertr-511	83	21	park	park	NOUN
ertr-511	83	22	features	feature	NOUN
ertr-511	83	23	(	(	PUNCT
ertr-511	83	24	e.g.	e.g.	ADV
ertr-511	83	25	,	,	PUNCT
ertr-511	83	26	green	green	ADJ
ertr-511	83	27	spaces	space	NOUN
ertr-511	83	28	,	,	PUNCT
ertr-511	83	29	zoo	zoo	NOUN
ertr-511	83	30	,	,	PUNCT
ertr-511	83	31	and	and	CCONJ
ertr-511	83	32	botanical	botanical	ADJ
ertr-511	83	33	garden	garden	NOUN
ertr-511	83	34	)	)	PUNCT
ertr-511	83	35	.	.	PUNCT
ertr-511	84	1	therefore	therefore	ADV
ertr-511	84	2	,	,	PUNCT
ertr-511	84	3	there	there	PRON
ertr-511	84	4	have	have	AUX
ertr-511	84	5	been	be	AUX
ertr-511	84	6	involved	involve	VERB
ertr-511	84	7	various	various	ADJ
ertr-511	84	8	stakeholders	stakeholder	NOUN
ertr-511	84	9	and	and	CCONJ
ertr-511	84	10	visitors	visitor	NOUN
ertr-511	84	11	for	for	ADP
ertr-511	84	12	multi	multi	ADJ
ertr-511	84	13	purposes	purpose	NOUN
ertr-511	84	14	so	so	SCONJ
ertr-511	84	15	that	that	SCONJ
ertr-511	84	16	it	it	PRON
ertr-511	84	17	has	have	AUX
ertr-511	84	18	been	be	AUX
ertr-511	84	19	in	in	ADP
ertr-511	84	20	a	a	DET
ertr-511	84	21	difficult	difficult	ADJ
ertr-511	84	22	position	position	NOUN
ertr-511	84	23	to	to	PART
ertr-511	84	24	aim	aim	VERB
ertr-511	84	25	certain	certain	ADJ
ertr-511	84	26	target	target	NOUN
ertr-511	84	27	for	for	ADP
ertr-511	84	28	children	child	NOUN
ertr-511	84	29	's	's	PART
ertr-511	84	30	parks	park	NOUN
ertr-511	84	31	offering	offer	VERB
ertr-511	84	32	playgrounds	playground	NOUN
ertr-511	84	33	,	,	PUNCT
ertr-511	84	34	cultural	cultural	ADJ
ertr-511	84	35	space	space	NOUN
ertr-511	84	36	,	,	PUNCT
ertr-511	84	37	and	and	CCONJ
ertr-511	84	38	rest	rest	NOUN
ertr-511	84	39	area	area	NOUN
ertr-511	84	40	.	.	PUNCT
ertr-511	85	1	in	in	ADP
ertr-511	85	2	addition	addition	NOUN
ertr-511	85	3	,	,	PUNCT
ertr-511	85	4	the	the	DET
ertr-511	85	5	fundamental	fundamental	ADJ
ertr-511	85	6	problem	problem	NOUN
ertr-511	85	7	is	be	AUX
ertr-511	85	8	that	that	SCONJ
ertr-511	85	9	there	there	PRON
ertr-511	85	10	has	have	AUX
ertr-511	85	11	not	not	PART
ertr-511	85	12	been	be	AUX
ertr-511	85	13	embedded	embed	VERB
ertr-511	85	14	information	information	NOUN
ertr-511	85	15	management	management	NOUN
ertr-511	85	16	systems	system	NOUN
ertr-511	85	17	for	for	ADP
ertr-511	85	18	sustainable	sustainable	ADJ
ertr-511	85	19	park	park	NOUN
ertr-511	85	20	management	management	NOUN
ertr-511	85	21	yet	yet	ADV
ertr-511	85	22	,	,	PUNCT
ertr-511	85	23	which	which	PRON
ertr-511	85	24	could	could	AUX
ertr-511	85	25	not	not	PART
ertr-511	85	26	account	account	VERB
ertr-511	85	27	for	for	ADP
ertr-511	85	28	a	a	DET
ertr-511	85	29	number	number	NOUN
ertr-511	85	30	of	of	ADP
ertr-511	85	31	visitors	visitor	NOUN
ertr-511	85	32	,	,	PUNCT
ertr-511	85	33	visitor	visitor	NOUN
ertr-511	85	34	motivation	motivation	NOUN
ertr-511	85	35	,	,	PUNCT
ertr-511	85	36	visitor	visitor	NOUN
ertr-511	85	37	traits	trait	NOUN
ertr-511	85	38	,	,	PUNCT
ertr-511	85	39	and	and	CCONJ
ertr-511	85	40	visitor	visitor	NOUN
ertr-511	85	41	behaviors	behavior	NOUN
ertr-511	85	42	and	and	CCONJ
ertr-511	85	43	patterns	pattern	NOUN
ertr-511	85	44	.	.	PUNCT
ertr-511	86	1	to	to	PART
ertr-511	86	2	better	well	ADV
ertr-511	86	3	understand	understand	VERB
ertr-511	86	4	the	the	DET
ertr-511	86	5	current	current	ADJ
ertr-511	86	6	situation	situation	NOUN
ertr-511	86	7	of	of	ADP
ertr-511	86	8	the	the	DET
ertr-511	86	9	scgp	scgp	NOUN
ertr-511	86	10	,	,	PUNCT
ertr-511	86	11	we	we	PRON
ertr-511	86	12	have	have	AUX
ertr-511	86	13	coordinated	coordinate	VERB
ertr-511	86	14	a	a	DET
ertr-511	86	15	reinvigoration	reinvigoration	NOUN
ertr-511	86	16	project	project	NOUN
ertr-511	86	17	,	,	PUNCT
ertr-511	86	18	entitled	entitle	VERB
ertr-511	86	19	'	'	PUNCT
ertr-511	86	20	seoul	seoul	PROPN
ertr-511	86	21	children	child	NOUN
ertr-511	86	22	's	's	PART
ertr-511	86	23	grand	grand	ADJ
ertr-511	86	24	park	park	NOUN
ertr-511	86	25	renewal	renewal	PROPN
ertr-511	86	26	new	new	ADJ
ertr-511	86	27	deal	deal	NOUN
ertr-511	86	28	'	'	PUNCT
ertr-511	86	29	that	that	PRON
ertr-511	86	30	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	87	1	e	e	NOUN
ertr-511	87	2	-	-	NOUN
ertr-511	87	3	review	review	NOUN
ertr-511	87	4	of	of	ADP
ertr-511	87	5	tourism	tourism	NOUN
ertr-511	87	6	research	research	NOUN
ertr-511	87	7	(	(	PUNCT
ertr-511	87	8	ertr	ertr	NOUN
ertr-511	87	9	)	)	PUNCT
ertr-511	87	10	,	,	PUNCT
ertr-511	87	11	vol	vol	NOUN
ertr-511	87	12	.	.	PROPN
ertr-511	87	13	17	17	NUM
ertr-511	87	14	,	,	PUNCT
ertr-511	87	15	no	no	INTJ
ertr-511	87	16	.	.	NOUN
ertr-511	87	17	2	2	NUM
ertr-511	87	18	,	,	PUNCT
ertr-511	87	19	2019	2019	NUM
ertr-511	87	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	87	21	280	280	NUM
ertr-511	87	22	establishes	establish	VERB
ertr-511	87	23	a	a	DET
ertr-511	87	24	new	new	ADJ
ertr-511	87	25	meaning	meaning	NOUN
ertr-511	87	26	for	for	ADP
ertr-511	87	27	renewed	renew	VERB
ertr-511	87	28	facilities	facility	NOUN
ertr-511	87	29	in	in	ADP
ertr-511	87	30	the	the	DET
ertr-511	87	31	park	park	NOUN
ertr-511	87	32	and	and	CCONJ
ertr-511	87	33	offers	offer	VERB
ertr-511	87	34	stories	story	NOUN
ertr-511	87	35	and	and	CCONJ
ertr-511	87	36	contents	content	NOUN
ertr-511	87	37	to	to	ADP
ertr-511	87	38	visitors	visitor	NOUN
ertr-511	87	39	for	for	ADP
ertr-511	87	40	quality	quality	NOUN
ertr-511	87	41	experience	experience	NOUN
ertr-511	87	42	.	.	PUNCT
ertr-511	88	1	we	we	PRON
ertr-511	88	2	adopted	adopt	VERB
ertr-511	88	3	that	that	SCONJ
ertr-511	88	4	ict	ict	NOUN
ertr-511	88	5	-	-	PUNCT
ertr-511	88	6	based	base	VERB
ertr-511	88	7	service	service	NOUN
ertr-511	88	8	design	design	NOUN
ertr-511	88	9	methodology	methodology	NOUN
ertr-511	88	10	,	,	PUNCT
ertr-511	88	11	which	which	PRON
ertr-511	88	12	was	be	AUX
ertr-511	88	13	applied	apply	VERB
ertr-511	88	14	to	to	PART
ertr-511	88	15	maximize	maximize	VERB
ertr-511	88	16	experience	experience	NOUN
ertr-511	88	17	of	of	ADP
ertr-511	88	18	park	park	NOUN
ertr-511	88	19	visitors	visitor	NOUN
ertr-511	88	20	and	and	CCONJ
ertr-511	88	21	to	to	PART
ertr-511	88	22	improve	improve	VERB
ertr-511	88	23	the	the	DET
ertr-511	88	24	efficiency	efficiency	NOUN
ertr-511	88	25	of	of	ADP
ertr-511	88	26	park	park	NOUN
ertr-511	88	27	management	management	NOUN
ertr-511	88	28	organizing	organize	VERB
ertr-511	88	29	various	various	ADJ
ertr-511	88	30	service	service	NOUN
ertr-511	88	31	providers	provider	NOUN
ertr-511	88	32	(	(	PUNCT
ertr-511	88	33	tussyadiah	tussyadiah	PROPN
ertr-511	88	34	,	,	PUNCT
ertr-511	88	35	2014	2014	NUM
ertr-511	88	36	)	)	PUNCT
ertr-511	88	37	.	.	PUNCT
ertr-511	89	1	specifically	specifically	ADV
ertr-511	89	2	,	,	PUNCT
ertr-511	89	3	we	we	PRON
ertr-511	89	4	aimed	aim	VERB
ertr-511	89	5	to	to	PART
ertr-511	89	6	establish	establish	VERB
ertr-511	89	7	the	the	DET
ertr-511	89	8	entire	entire	ADJ
ertr-511	89	9	processing	processing	NOUN
ertr-511	89	10	system	system	NOUN
ertr-511	89	11	for	for	ADP
ertr-511	89	12	holistic	holistic	ADJ
ertr-511	89	13	human	human	NOUN
ertr-511	89	14	-	-	PUNCT
ertr-511	89	15	centered	center	VERB
ertr-511	89	16	park	park	NOUN
ertr-511	89	17	reinvigoration	reinvigoration	NOUN
ertr-511	89	18	through	through	ADP
ertr-511	89	19	a	a	DET
ertr-511	89	20	service	service	NOUN
ertr-511	89	21	design	design	NOUN
ertr-511	89	22	model	model	NOUN
ertr-511	89	23	applying	apply	VERB
ertr-511	89	24	big	big	ADJ
ertr-511	89	25	data	datum	NOUN
ertr-511	89	26	design	design	NOUN
ertr-511	89	27	-	-	PUNCT
ertr-511	89	28	based	base	VERB
ertr-511	89	29	scenario	scenario	NOUN
ertr-511	89	30	that	that	PRON
ertr-511	89	31	can	can	AUX
ertr-511	89	32	be	be	AUX
ertr-511	89	33	collected	collect	VERB
ertr-511	89	34	from	from	ADP
ertr-511	89	35	the	the	DET
ertr-511	89	36	visitor	visitor	NOUN
ertr-511	89	37	’s	’s	PART
ertr-511	89	38	recommendation	recommendation	NOUN
ertr-511	89	39	in	in	ADP
ertr-511	89	40	the	the	DET
ertr-511	89	41	scgp	scgp	NOUN
ertr-511	89	42	(	(	PUNCT
ertr-511	89	43	tussyadiah	tussyadiah	PROPN
ertr-511	89	44	,	,	PUNCT
ertr-511	89	45	2014	2014	NUM
ertr-511	89	46	)	)	PUNCT
ertr-511	89	47	.	.	PUNCT
ertr-511	90	1	research	research	NOUN
ertr-511	90	2	methods	method	NOUN
ertr-511	90	3	we	we	PRON
ertr-511	90	4	implemented	implement	VERB
ertr-511	90	5	ict	ict	PROPN
ertr-511	90	6	-	-	PUNCT
ertr-511	90	7	based	base	VERB
ertr-511	90	8	service	service	NOUN
ertr-511	90	9	experience	experience	NOUN
ertr-511	90	10	design	design	NOUN
ertr-511	90	11	to	to	PART
ertr-511	90	12	reach	reach	VERB
ertr-511	90	13	research	research	NOUN
ertr-511	90	14	goals	goal	NOUN
ertr-511	90	15	in	in	ADP
ertr-511	90	16	regards	regard	NOUN
ertr-511	90	17	to	to	ADP
ertr-511	90	18	the	the	DET
ertr-511	90	19	issues	issue	NOUN
ertr-511	90	20	of	of	ADP
ertr-511	90	21	the	the	DET
ertr-511	90	22	scgp	scgp	NOUN
ertr-511	90	23	.	.	PUNCT
ertr-511	91	1	as	as	SCONJ
ertr-511	91	2	explained	explain	VERB
ertr-511	91	3	,	,	PUNCT
ertr-511	91	4	this	this	DET
ertr-511	91	5	study	study	NOUN
ertr-511	91	6	is	be	AUX
ertr-511	91	7	to	to	PART
ertr-511	91	8	increase	increase	VERB
ertr-511	91	9	visitor	visitor	NOUN
ertr-511	91	10	experience	experience	NOUN
ertr-511	91	11	quality	quality	NOUN
ertr-511	91	12	through	through	ADP
ertr-511	91	13	an	an	DET
ertr-511	91	14	experience	experience	NOUN
ertr-511	91	15	-	-	PUNCT
ertr-511	91	16	driven	drive	VERB
ertr-511	91	17	app	app	NOUN
ertr-511	91	18	in	in	ADP
ertr-511	91	19	the	the	DET
ertr-511	91	20	front	front	ADJ
ertr-511	91	21	stage	stage	NOUN
ertr-511	91	22	and	and	CCONJ
ertr-511	91	23	to	to	PART
ertr-511	91	24	establish	establish	VERB
ertr-511	91	25	big	big	ADJ
ertr-511	91	26	data	datum	NOUN
ertr-511	91	27	service	service	NOUN
ertr-511	91	28	design	design	NOUN
ertr-511	91	29	scenarios	scenario	NOUN
ertr-511	91	30	for	for	ADP
ertr-511	91	31	the	the	DET
ertr-511	91	32	operational	operational	ADJ
ertr-511	91	33	management	management	NOUN
ertr-511	91	34	side	side	NOUN
ertr-511	91	35	in	in	ADP
ertr-511	91	36	the	the	DET
ertr-511	91	37	back	back	ADJ
ertr-511	91	38	stage	stage	NOUN
ertr-511	91	39	.	.	PUNCT
ertr-511	92	1	we	we	PRON
ertr-511	92	2	illustrated	illustrate	VERB
ertr-511	92	3	the	the	DET
ertr-511	92	4	purpose	purpose	NOUN
ertr-511	92	5	of	of	ADP
ertr-511	92	6	the	the	DET
ertr-511	92	7	study	study	NOUN
ertr-511	92	8	as	as	SCONJ
ertr-511	92	9	follows	follow	VERB
ertr-511	92	10	in	in	ADP
ertr-511	92	11	figure	figure	NOUN
ertr-511	92	12	2	2	NUM
ertr-511	92	13	.	.	PUNCT
ertr-511	93	1	this	this	DET
ertr-511	93	2	study	study	NOUN
ertr-511	93	3	will	will	AUX
ertr-511	93	4	be	be	AUX
ertr-511	93	5	divided	divide	VERB
ertr-511	93	6	into	into	ADP
ertr-511	93	7	two	two	NUM
ertr-511	93	8	main	main	ADJ
ertr-511	93	9	stages	stage	NOUN
ertr-511	93	10	as	as	ADP
ertr-511	93	11	a	a	DET
ertr-511	93	12	form	form	NOUN
ertr-511	93	13	of	of	ADP
ertr-511	93	14	design	design	NOUN
ertr-511	93	15	research	research	NOUN
ertr-511	93	16	for	for	ADP
ertr-511	93	17	tourism	tourism	NOUN
ertr-511	93	18	experience	experience	NOUN
ertr-511	93	19	by	by	ADP
ertr-511	93	20	a	a	DET
ertr-511	93	21	service	service	NOUN
ertr-511	93	22	design	design	NOUN
ertr-511	93	23	methodology	methodology	NOUN
ertr-511	93	24	.	.	PUNCT
ertr-511	94	1	the	the	DET
ertr-511	94	2	first	first	ADJ
ertr-511	94	3	stage	stage	NOUN
ertr-511	94	4	is	be	AUX
ertr-511	94	5	an	an	DET
ertr-511	94	6	explorative	explorative	ADJ
ertr-511	94	7	stage	stage	NOUN
ertr-511	94	8	,	,	PUNCT
ertr-511	94	9	which	which	PRON
ertr-511	94	10	discovers	discover	VERB
ertr-511	94	11	problems	problem	NOUN
ertr-511	94	12	and	and	CCONJ
ertr-511	94	13	defines	define	VERB
ertr-511	94	14	a	a	DET
ertr-511	94	15	tourist	tourist	NOUN
ertr-511	94	16	behavior	behavior	NOUN
ertr-511	94	17	and	and	CCONJ
ertr-511	94	18	experience	experience	NOUN
ertr-511	94	19	.	.	PUNCT
ertr-511	95	1	the	the	DET
ertr-511	95	2	second	second	ADJ
ertr-511	95	3	stage	stage	NOUN
ertr-511	95	4	is	be	AUX
ertr-511	95	5	a	a	DET
ertr-511	95	6	generative	generative	ADJ
ertr-511	95	7	research	research	NOUN
ertr-511	95	8	,	,	PUNCT
ertr-511	95	9	which	which	PRON
ertr-511	95	10	develops	develop	VERB
ertr-511	95	11	the	the	DET
ertr-511	95	12	idea	idea	NOUN
ertr-511	95	13	based	base	VERB
ertr-511	95	14	on	on	ADP
ertr-511	95	15	previous	previous	ADJ
ertr-511	95	16	stage	stage	NOUN
ertr-511	95	17	’s	’s	PART
ertr-511	95	18	qualitative	qualitative	ADJ
ertr-511	95	19	data	datum	NOUN
ertr-511	95	20	.	.	PUNCT
ertr-511	96	1	however	however	ADV
ertr-511	96	2	,	,	PUNCT
ertr-511	96	3	the	the	DET
ertr-511	96	4	last	last	ADJ
ertr-511	96	5	stage	stage	NOUN
ertr-511	96	6	of	of	ADP
ertr-511	96	7	service	service	NOUN
ertr-511	96	8	design	design	NOUN
ertr-511	96	9	thinking	thinking	NOUN
ertr-511	96	10	methods	method	NOUN
ertr-511	96	11	,	,	PUNCT
ertr-511	96	12	which	which	PRON
ertr-511	96	13	is	be	AUX
ertr-511	96	14	an	an	DET
ertr-511	96	15	evaluative	evaluative	ADJ
ertr-511	96	16	stage	stage	NOUN
ertr-511	96	17	(	(	PUNCT
ertr-511	96	18	e.g.	e.g.	ADV
ertr-511	96	19	,	,	PUNCT
ertr-511	96	20	testing	testing	NOUN
ertr-511	96	21	,	,	PUNCT
ertr-511	96	22	validating	validate	VERB
ertr-511	96	23	the	the	DET
ertr-511	96	24	concept	concept	NOUN
ertr-511	96	25	for	for	ADP
ertr-511	96	26	launch	launch	NOUN
ertr-511	96	27	)	)	PUNCT
ertr-511	96	28	was	be	AUX
ertr-511	96	29	excluded	exclude	VERB
ertr-511	96	30	in	in	ADP
ertr-511	96	31	this	this	DET
ertr-511	96	32	study	study	NOUN
ertr-511	96	33	because	because	SCONJ
ertr-511	96	34	there	there	PRON
ertr-511	96	35	is	be	VERB
ertr-511	96	36	not	not	PART
ertr-511	96	37	enough	enough	ADJ
ertr-511	96	38	time	time	NOUN
ertr-511	96	39	to	to	PART
ertr-511	96	40	evaluate	evaluate	VERB
ertr-511	96	41	due	due	ADP
ertr-511	96	42	to	to	ADP
ertr-511	96	43	short	short	ADJ
ertr-511	96	44	period	period	NOUN
ertr-511	96	45	since	since	SCONJ
ertr-511	96	46	launch	launch	NOUN
ertr-511	96	47	.	.	PUNCT
ertr-511	97	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	98	1	e	e	X
ertr-511	98	2	-	-	NOUN
ertr-511	98	3	review	review	NOUN
ertr-511	98	4	of	of	ADP
ertr-511	98	5	tourism	tourism	NOUN
ertr-511	98	6	research	research	NOUN
ertr-511	98	7	(	(	PUNCT
ertr-511	98	8	ertr	ertr	NOUN
ertr-511	98	9	)	)	PUNCT
ertr-511	98	10	,	,	PUNCT
ertr-511	98	11	vol	vol	NOUN
ertr-511	98	12	.	.	PROPN
ertr-511	98	13	17	17	NUM
ertr-511	98	14	,	,	PUNCT
ertr-511	98	15	no	no	INTJ
ertr-511	98	16	.	.	NOUN
ertr-511	98	17	2	2	NUM
ertr-511	98	18	,	,	PUNCT
ertr-511	98	19	2019	2019	NUM
ertr-511	98	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	98	21	281	281	NUM
ertr-511	98	22	figure	figure	NOUN
ertr-511	98	23	2	2	NUM
ertr-511	98	24	.	.	PUNCT
ertr-511	98	25	designing	design	VERB
ertr-511	98	26	research	research	NOUN
ertr-511	98	27	for	for	ADP
ertr-511	98	28	park	park	NOUN
ertr-511	98	29	visitors	visitor	NOUN
ertr-511	98	30	’	'	PUNCT
ertr-511	98	31	experience	experience	NOUN
ertr-511	98	32	step	step	NOUN
ertr-511	98	33	1	1	NUM
ertr-511	98	34	:	:	PUNCT
ertr-511	98	35	explorative	explorative	ADJ
ertr-511	98	36	research	research	NOUN
ertr-511	98	37	an	an	DET
ertr-511	98	38	explorative	explorative	ADJ
ertr-511	98	39	research	research	NOUN
ertr-511	98	40	stage	stage	NOUN
ertr-511	98	41	begins	begin	VERB
ertr-511	98	42	defining	define	VERB
ertr-511	98	43	problem	problem	NOUN
ertr-511	98	44	statement	statement	NOUN
ertr-511	98	45	and	and	CCONJ
ertr-511	98	46	understanding	understand	VERB
ertr-511	98	47	research	research	NOUN
ertr-511	98	48	purposes	purpose	NOUN
ertr-511	98	49	through	through	ADP
ertr-511	98	50	a	a	DET
ertr-511	98	51	comparative	comparative	ADJ
ertr-511	98	52	analysis	analysis	NOUN
ertr-511	98	53	.	.	PUNCT
ertr-511	99	1	research	research	NOUN
ertr-511	99	2	design	design	NOUN
ertr-511	99	3	of	of	ADP
ertr-511	99	4	an	an	DET
ertr-511	99	5	exploratory	exploratory	ADJ
ertr-511	99	6	work	work	NOUN
ertr-511	99	7	generally	generally	ADV
ertr-511	99	8	relies	rely	VERB
ertr-511	99	9	on	on	ADP
ertr-511	99	10	the	the	DET
ertr-511	99	11	direct	direct	ADJ
ertr-511	99	12	observation	observation	NOUN
ertr-511	99	13	of	of	ADP
ertr-511	99	14	what	what	PRON
ertr-511	99	15	needs	need	VERB
ertr-511	99	16	to	to	PART
ertr-511	99	17	be	be	AUX
ertr-511	99	18	examined	examine	VERB
ertr-511	99	19	.	.	PUNCT
ertr-511	100	1	an	an	DET
ertr-511	100	2	integrated	integrated	ADJ
ertr-511	100	3	strategy	strategy	NOUN
ertr-511	100	4	was	be	AUX
ertr-511	100	5	designed	design	VERB
ertr-511	100	6	to	to	PART
ertr-511	100	7	understand	understand	VERB
ertr-511	100	8	the	the	DET
ertr-511	100	9	purpose	purpose	NOUN
ertr-511	100	10	of	of	ADP
ertr-511	100	11	research	research	NOUN
ertr-511	100	12	and	and	CCONJ
ertr-511	100	13	investigate	investigate	VERB
ertr-511	100	14	on	on	ADP
ertr-511	100	15	visitors	visitor	NOUN
ertr-511	100	16	’	'	PUNCT
ertr-511	100	17	experiences	experience	NOUN
ertr-511	100	18	while	while	SCONJ
ertr-511	100	19	considering	consider	VERB
ertr-511	100	20	the	the	DET
ertr-511	100	21	current	current	ADJ
ertr-511	100	22	issues	issue	NOUN
ertr-511	100	23	and	and	CCONJ
ertr-511	100	24	circumstances	circumstance	NOUN
ertr-511	100	25	of	of	ADP
ertr-511	100	26	the	the	DET
ertr-511	100	27	scgp	scgp	NOUN
ertr-511	100	28	.	.	PUNCT
ertr-511	101	1	in	in	ADP
ertr-511	101	2	this	this	DET
ertr-511	101	3	step	step	NOUN
ertr-511	101	4	,	,	PUNCT
ertr-511	101	5	we	we	PRON
ertr-511	101	6	conducted	conduct	VERB
ertr-511	101	7	three	three	NUM
ertr-511	101	8	specific	specific	ADJ
ertr-511	101	9	research	research	NOUN
ertr-511	101	10	schemes	scheme	NOUN
ertr-511	101	11	;	;	PUNCT
ertr-511	101	12	(	(	PUNCT
ertr-511	101	13	1	1	X
ertr-511	101	14	)	)	PUNCT
ertr-511	101	15	context	context	NOUN
ertr-511	101	16	analysis	analysis	NOUN
ertr-511	101	17	,	,	PUNCT
ertr-511	101	18	(	(	PUNCT
ertr-511	101	19	2	2	X
ertr-511	101	20	)	)	PUNCT
ertr-511	101	21	ethnography	ethnography	NOUN
ertr-511	101	22	research	research	NOUN
ertr-511	101	23	,	,	PUNCT
ertr-511	101	24	and	and	CCONJ
ertr-511	101	25	(	(	PUNCT
ertr-511	101	26	3	3	X
ertr-511	101	27	)	)	PUNCT
ertr-511	101	28	interview	interview	NOUN
ertr-511	101	29	observation	observation	NOUN
ertr-511	101	30	.	.	PUNCT
ertr-511	102	1	context	context	NOUN
ertr-511	102	2	analysis	analysis	NOUN
ertr-511	102	3	stage	stage	NOUN
ertr-511	102	4	examines	examine	VERB
ertr-511	102	5	app	app	NOUN
ertr-511	102	6	trends	trend	NOUN
ertr-511	102	7	,	,	PUNCT
ertr-511	102	8	motivation	motivation	NOUN
ertr-511	102	9	to	to	PART
ertr-511	102	10	visit	visit	VERB
ertr-511	102	11	the	the	DET
ertr-511	102	12	park	park	NOUN
ertr-511	102	13	,	,	PUNCT
ertr-511	102	14	and	and	CCONJ
ertr-511	102	15	visitors	visitor	NOUN
ertr-511	102	16	’	'	PUNCT
ertr-511	102	17	preferences	preference	NOUN
ertr-511	102	18	for	for	ADP
ertr-511	102	19	qualitative	qualitative	ADJ
ertr-511	102	20	data	datum	NOUN
ertr-511	102	21	.	.	PUNCT
ertr-511	103	1	in	in	ADP
ertr-511	103	2	an	an	DET
ertr-511	103	3	ethnography	ethnography	NOUN
ertr-511	103	4	research	research	NOUN
ertr-511	103	5	,	,	PUNCT
ertr-511	103	6	we	we	PRON
ertr-511	103	7	observed	observe	VERB
ertr-511	103	8	about	about	ADV
ertr-511	103	9	50	50	NUM
ertr-511	103	10	visitors	visitor	NOUN
ertr-511	103	11	in	in	ADP
ertr-511	103	12	activity	activity	NOUN
ertr-511	103	13	behavior	behavior	NOUN
ertr-511	103	14	and	and	CCONJ
ertr-511	103	15	movement	movement	NOUN
ertr-511	103	16	in	in	ADP
ertr-511	103	17	scgp	scgp	NOUN
ertr-511	103	18	.	.	PUNCT
ertr-511	104	1	specifically	specifically	ADV
ertr-511	104	2	,	,	PUNCT
ertr-511	104	3	we	we	PRON
ertr-511	104	4	observed	observe	VERB
ertr-511	104	5	who	who	PRON
ertr-511	104	6	comes	come	VERB
ertr-511	104	7	with	with	ADP
ertr-511	104	8	whom	whom	PRON
ertr-511	104	9	,	,	PUNCT
ertr-511	104	10	what	what	DET
ertr-511	104	11	activities	activity	NOUN
ertr-511	104	12	visitors	visitor	NOUN
ertr-511	104	13	do	do	VERB
ertr-511	104	14	,	,	PUNCT
ertr-511	104	15	how	how	SCONJ
ertr-511	104	16	long	long	ADJ
ertr-511	104	17	people	people	NOUN
ertr-511	104	18	stayed	stay	VERB
ertr-511	104	19	,	,	PUNCT
ertr-511	104	20	where	where	SCONJ
ertr-511	104	21	people	people	NOUN
ertr-511	104	22	moved	move	VERB
ertr-511	104	23	from	from	ADP
ertr-511	104	24	one	one	NUM
ertr-511	104	25	place	place	NOUN
ertr-511	104	26	to	to	ADP
ertr-511	104	27	the	the	DET
ertr-511	104	28	next	next	ADJ
ertr-511	104	29	place	place	NOUN
ertr-511	104	30	,	,	PUNCT
ertr-511	104	31	etc	etc	X
ertr-511	104	32	.	.	X
ertr-511	105	1	the	the	DET
ertr-511	105	2	total	total	NOUN
ertr-511	105	3	of	of	ADP
ertr-511	105	4	13	13	NUM
ertr-511	105	5	in	in	ADP
ertr-511	105	6	-	-	PUNCT
ertr-511	105	7	depth	depth	NOUN
ertr-511	105	8	interviews	interview	NOUN
ertr-511	105	9	was	be	AUX
ertr-511	105	10	applied	apply	VERB
ertr-511	105	11	through	through	ADP
ertr-511	105	12	the	the	DET
ertr-511	105	13	personal	personal	ADJ
ertr-511	105	14	experience	experience	NOUN
ertr-511	105	15	narrative	narrative	NOUN
ertr-511	105	16	approach	approach	NOUN
ertr-511	105	17	,	,	PUNCT
ertr-511	105	18	which	which	PRON
ertr-511	105	19	allows	allow	VERB
ertr-511	105	20	exploring	explore	VERB
ertr-511	105	21	what	what	PRON
ertr-511	105	22	human	human	ADJ
ertr-511	105	23	natures	nature	NOUN
ertr-511	105	24	drive	drive	VERB
ertr-511	105	25	people	people	NOUN
ertr-511	105	26	to	to	PART
ertr-511	105	27	participate	participate	VERB
ertr-511	105	28	in	in	ADP
ertr-511	105	29	such	such	ADJ
ertr-511	105	30	park	park	NOUN
ertr-511	105	31	activities	activity	NOUN
ertr-511	105	32	and	and	CCONJ
ertr-511	105	33	contents	content	NOUN
ertr-511	105	34	by	by	ADP
ertr-511	105	35	monitoring	monitor	VERB
ertr-511	105	36	feelings	feeling	NOUN
ertr-511	105	37	and	and	CCONJ
ertr-511	105	38	opinions	opinion	NOUN
ertr-511	105	39	during	during	ADP
ertr-511	105	40	the	the	DET
ertr-511	105	41	interview	interview	NOUN
ertr-511	105	42	.	.	PUNCT
ertr-511	106	1	consequently	consequently	ADV
ertr-511	106	2	,	,	PUNCT
ertr-511	106	3	we	we	PRON
ertr-511	106	4	found	find	VERB
ertr-511	106	5	the	the	DET
ertr-511	106	6	hidden	hide	VERB
ertr-511	106	7	needs	need	NOUN
ertr-511	106	8	of	of	ADP
ertr-511	106	9	park	park	NOUN
ertr-511	106	10	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	106	11	e	e	NOUN
ertr-511	106	12	-	-	NOUN
ertr-511	106	13	review	review	NOUN
ertr-511	106	14	of	of	ADP
ertr-511	106	15	tourism	tourism	NOUN
ertr-511	106	16	research	research	NOUN
ertr-511	106	17	(	(	PUNCT
ertr-511	106	18	ertr	ertr	NOUN
ertr-511	106	19	)	)	PUNCT
ertr-511	106	20	,	,	PUNCT
ertr-511	106	21	vol	vol	NOUN
ertr-511	106	22	.	.	PROPN
ertr-511	106	23	17	17	NUM
ertr-511	106	24	,	,	PUNCT
ertr-511	106	25	no	no	INTJ
ertr-511	107	1	.	.	NOUN
ertr-511	107	2	2	2	NUM
ertr-511	107	3	,	,	PUNCT
ertr-511	107	4	2019	2019	NUM
ertr-511	107	5	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	107	6	282	282	NUM
ertr-511	107	7	visitors	visitor	NOUN
ertr-511	107	8	through	through	ADP
ertr-511	107	9	the	the	DET
ertr-511	107	10	interview	interview	NOUN
ertr-511	107	11	.	.	PUNCT
ertr-511	108	1	the	the	DET
ertr-511	108	2	following	follow	VERB
ertr-511	108	3	section	section	NOUN
ertr-511	108	4	entails	entail	VERB
ertr-511	108	5	our	our	PRON
ertr-511	108	6	ethnography	ethnography	NOUN
ertr-511	108	7	method	method	NOUN
ertr-511	108	8	and	and	CCONJ
ertr-511	108	9	indepth	indepth	ADJ
ertr-511	108	10	interview	interview	NOUN
ertr-511	108	11	research	research	NOUN
ertr-511	108	12	.	.	PUNCT
ertr-511	109	1	ethnography	ethnography	NOUN
ertr-511	109	2	research	research	NOUN
ertr-511	109	3	was	be	AUX
ertr-511	109	4	conducted	conduct	VERB
ertr-511	109	5	with	with	ADP
ertr-511	109	6	approximately	approximately	ADV
ertr-511	109	7	50	50	NUM
ertr-511	109	8	visitors	visitor	NOUN
ertr-511	109	9	using	use	VERB
ertr-511	109	10	ethnography	ethnography	NOUN
ertr-511	109	11	methods	method	NOUN
ertr-511	109	12	in	in	ADP
ertr-511	109	13	being	be	AUX
ertr-511	109	14	a	a	DET
ertr-511	109	15	visitor	visitor	NOUN
ertr-511	109	16	,	,	PUNCT
ertr-511	109	17	town	town	NOUN
ertr-511	109	18	-	-	PUNCT
ertr-511	109	19	watching	watching	NOUN
ertr-511	109	20	,	,	PUNCT
ertr-511	109	21	visitor	visitor	NOUN
ertr-511	109	22	shadowing	shadowing	NOUN
ertr-511	109	23	and	and	CCONJ
ertr-511	109	24	diary	diary	ADJ
ertr-511	109	25	approach	approach	NOUN
ertr-511	109	26	.	.	PUNCT
ertr-511	110	1	being	be	AUX
ertr-511	110	2	a	a	DET
ertr-511	110	3	visitor	visitor	NOUN
ertr-511	110	4	helped	help	VERB
ertr-511	110	5	to	to	PART
ertr-511	110	6	identify	identify	VERB
ertr-511	110	7	the	the	DET
ertr-511	110	8	characteristics	characteristic	NOUN
ertr-511	110	9	and	and	CCONJ
ertr-511	110	10	problems	problem	NOUN
ertr-511	110	11	of	of	ADP
ertr-511	110	12	the	the	DET
ertr-511	110	13	scgp	scgp	NOUN
ertr-511	110	14	and	and	CCONJ
ertr-511	110	15	finally	finally	ADV
ertr-511	110	16	understood	understand	VERB
ertr-511	110	17	the	the	DET
ertr-511	110	18	potential	potential	ADJ
ertr-511	110	19	solutions	solution	NOUN
ertr-511	110	20	of	of	ADP
ertr-511	110	21	the	the	DET
ertr-511	110	22	park	park	NOUN
ertr-511	110	23	.	.	PUNCT
ertr-511	111	1	we	we	PRON
ertr-511	111	2	applied	apply	VERB
ertr-511	111	3	town	town	NOUN
ertr-511	111	4	watching	watching	NOUN
ertr-511	111	5	which	which	PRON
ertr-511	111	6	is	be	AUX
ertr-511	111	7	a	a	DET
ertr-511	111	8	marketing	marketing	NOUN
ertr-511	111	9	method	method	NOUN
ertr-511	111	10	that	that	PRON
ertr-511	111	11	grasps	grasp	VERB
ertr-511	111	12	people	people	NOUN
ertr-511	111	13	's	's	PART
ertr-511	111	14	behavioral	behavioral	ADJ
ertr-511	111	15	patterns	pattern	NOUN
ertr-511	111	16	and	and	CCONJ
ertr-511	111	17	lifestyles	lifestyle	NOUN
ertr-511	111	18	during	during	ADP
ertr-511	111	19	their	their	PRON
ertr-511	111	20	park	park	NOUN
ertr-511	111	21	activities	activity	NOUN
ertr-511	111	22	by	by	ADP
ertr-511	111	23	observing	observe	VERB
ertr-511	111	24	the	the	DET
ertr-511	111	25	usage	usage	NOUN
ertr-511	111	26	patterns	pattern	NOUN
ertr-511	111	27	of	of	ADP
ertr-511	111	28	visitors	visitor	NOUN
ertr-511	111	29	.	.	PUNCT
ertr-511	112	1	moreover	moreover	ADV
ertr-511	112	2	,	,	PUNCT
ertr-511	112	3	a	a	DET
ertr-511	112	4	shadowing	shadowing	NOUN
ertr-511	112	5	method	method	NOUN
ertr-511	112	6	was	be	AUX
ertr-511	112	7	conducted	conduct	VERB
ertr-511	112	8	to	to	PART
ertr-511	112	9	conceptualize	conceptualize	VERB
ertr-511	112	10	how	how	SCONJ
ertr-511	112	11	,	,	PUNCT
ertr-511	112	12	when	when	SCONJ
ertr-511	112	13	and	and	CCONJ
ertr-511	112	14	why	why	SCONJ
ertr-511	112	15	individual	individual	ADJ
ertr-511	112	16	actions	action	NOUN
ertr-511	112	17	are	be	AUX
ertr-511	112	18	expected	expect	VERB
ertr-511	112	19	to	to	PART
ertr-511	112	20	create	create	VERB
ertr-511	112	21	visitor	visitor	NOUN
ertr-511	112	22	’s	’s	PART
ertr-511	112	23	needs	need	NOUN
ertr-511	112	24	.	.	PUNCT
ertr-511	113	1	these	these	DET
ertr-511	113	2	processes	process	NOUN
ertr-511	113	3	are	be	AUX
ertr-511	113	4	essentially	essentially	ADV
ertr-511	113	5	required	require	VERB
ertr-511	113	6	to	to	PART
ertr-511	113	7	identify	identify	VERB
ertr-511	113	8	different	different	ADJ
ertr-511	113	9	types	type	NOUN
ertr-511	113	10	of	of	ADP
ertr-511	113	11	visitors	visitor	NOUN
ertr-511	113	12	who	who	PRON
ertr-511	113	13	visited	visit	VERB
ertr-511	113	14	the	the	DET
ertr-511	113	15	scgp	scgp	NOUN
ertr-511	113	16	and	and	CCONJ
ertr-511	113	17	captured	capture	VERB
ertr-511	113	18	their	their	PRON
ertr-511	113	19	behaviors	behavior	NOUN
ertr-511	113	20	and	and	CCONJ
ertr-511	113	21	desires	desire	NOUN
ertr-511	113	22	that	that	PRON
ertr-511	113	23	were	be	AUX
ertr-511	113	24	used	use	VERB
ertr-511	113	25	as	as	ADP
ertr-511	113	26	the	the	DET
ertr-511	113	27	core	core	NOUN
ertr-511	113	28	values	value	NOUN
ertr-511	113	29	in	in	ADP
ertr-511	113	30	the	the	DET
ertr-511	113	31	development	development	NOUN
ertr-511	113	32	of	of	ADP
ertr-511	113	33	visitor	visitor	NOUN
ertr-511	113	34	recommendation	recommendation	NOUN
ertr-511	113	35	list	list	NOUN
ertr-511	113	36	.	.	PUNCT
ertr-511	114	1	figure	figure	NOUN
ertr-511	114	2	.	.	PUNCT
ertr-511	115	1	3	3	NUM
ertr-511	115	2	ethnography	ethnography	NOUN
ertr-511	115	3	research	research	NOUN
ertr-511	115	4	interview	interview	NOUN
ertr-511	115	5	research	research	NOUN
ertr-511	115	6	(	(	PUNCT
ertr-511	115	7	i.e.	i.e.	X
ertr-511	115	8	,	,	PUNCT
ertr-511	115	9	personal	personal	ADJ
ertr-511	115	10	experience	experience	NOUN
ertr-511	115	11	narrative	narrative	NOUN
ertr-511	115	12	)	)	PUNCT
ertr-511	115	13	is	be	AUX
ertr-511	115	14	for	for	ADP
ertr-511	115	15	understanding	understand	VERB
ertr-511	115	16	visitorcentered	visitorcentere	VERB
ertr-511	115	17	experience	experience	NOUN
ertr-511	115	18	and	and	CCONJ
ertr-511	115	19	visitors	visitor	NOUN
ertr-511	115	20	’	'	PUNCT
ertr-511	115	21	holistic	holistic	ADJ
ertr-511	115	22	experience	experience	NOUN
ertr-511	115	23	.	.	PUNCT
ertr-511	116	1	we	we	PRON
ertr-511	116	2	organized	organize	VERB
ertr-511	116	3	co	co	ADJ
ertr-511	116	4	-	-	ADJ
ertr-511	116	5	design	design	ADJ
ertr-511	116	6	activities	activity	NOUN
ertr-511	116	7	of	of	ADP
ertr-511	116	8	the	the	DET
ertr-511	116	9	direct	direct	ADJ
ertr-511	116	10	participation	participation	NOUN
ertr-511	116	11	visitors	visitor	NOUN
ertr-511	116	12	and	and	CCONJ
ertr-511	116	13	park	park	NOUN
ertr-511	116	14	stakeholders	stakeholder	NOUN
ertr-511	116	15	by	by	ADP
ertr-511	116	16	conducting	conduct	VERB
ertr-511	116	17	13	13	NUM
ertr-511	116	18	in	in	ADP
ertr-511	116	19	-	-	PUNCT
ertr-511	116	20	depth	depth	NOUN
ertr-511	116	21	interviews	interview	NOUN
ertr-511	116	22	in	in	ADP
ertr-511	116	23	order	order	NOUN
ertr-511	116	24	to	to	PART
ertr-511	116	25	categorize	categorize	VERB
ertr-511	116	26	visitors	visitor	NOUN
ertr-511	116	27	by	by	ADP
ertr-511	116	28	a	a	DET
ertr-511	116	29	demographic	demographic	ADJ
ertr-511	116	30	perspective	perspective	NOUN
ertr-511	116	31	and	and	CCONJ
ertr-511	116	32	major	major	ADJ
ertr-511	116	33	stakeholders	stakeholder	NOUN
ertr-511	116	34	.	.	PUNCT
ertr-511	117	1	we	we	PRON
ertr-511	117	2	identified	identify	VERB
ertr-511	117	3	the	the	DET
ertr-511	117	4	value	value	NOUN
ertr-511	117	5	and	and	CCONJ
ertr-511	117	6	behavior	behavior	NOUN
ertr-511	117	7	of	of	ADP
ertr-511	117	8	each	each	DET
ertr-511	117	9	visitor	visitor	NOUN
ertr-511	117	10	prototype	prototype	NOUN
ertr-511	117	11	in	in	ADP
ertr-511	117	12	table	table	NOUN
ertr-511	117	13	1	1	NUM
ertr-511	117	14	.	.	PUNCT
ertr-511	118	1	guest	guest	PROPN
ertr-511	118	2	,	,	PUNCT
ertr-511	118	3	bunce	bunce	PROPN
ertr-511	118	4	and	and	CCONJ
ertr-511	118	5	johnson	johnson	PROPN
ertr-511	118	6	(	(	PUNCT
ertr-511	118	7	2006	2006	NUM
ertr-511	118	8	)	)	PUNCT
ertr-511	118	9	note	note	VERB
ertr-511	118	10	that	that	SCONJ
ertr-511	118	11	,	,	PUNCT
ertr-511	118	12	for	for	ADP
ertr-511	118	13	relatively	relatively	ADV
ertr-511	118	14	homogeneous	homogeneous	ADJ
ertr-511	118	15	populations	population	NOUN
ertr-511	118	16	,	,	PUNCT
ertr-511	118	17	between	between	ADP
ertr-511	118	18	6	6	NUM
ertr-511	118	19	and	and	CCONJ
ertr-511	118	20	12	12	NUM
ertr-511	118	21	participants	participant	NOUN
ertr-511	118	22	should	should	AUX
ertr-511	118	23	be	be	AUX
ertr-511	118	24	adequate	adequate	ADJ
ertr-511	118	25	to	to	PART
ertr-511	118	26	reach	reach	VERB
ertr-511	118	27	saturation	saturation	NOUN
ertr-511	118	28	.	.	PUNCT
ertr-511	119	1	similar	similar	ADJ
ertr-511	119	2	numbers	number	NOUN
ertr-511	119	3	are	be	AUX
ertr-511	119	4	reported	report	VERB
ertr-511	119	5	by	by	ADP
ertr-511	119	6	francis	francis	PROPN
ertr-511	119	7	,	,	PUNCT
ertr-511	119	8	johnston	johnston	PROPN
ertr-511	119	9	,	,	PUNCT
ertr-511	119	10	robertson	robertson	PROPN
ertr-511	119	11	,	,	PUNCT
ertr-511	119	12	glidewell	glidewell	PROPN
ertr-511	119	13	,	,	PUNCT
ertr-511	119	14	entwistle	entwistle	NOUN
ertr-511	119	15	,	,	PUNCT
ertr-511	119	16	eccles	eccles	PROPN
ertr-511	119	17	and	and	CCONJ
ertr-511	119	18	grimshaw	grimshaw	PROPN
ertr-511	119	19	(	(	PUNCT
ertr-511	119	20	2010	2010	NUM
ertr-511	119	21	)	)	PUNCT
ertr-511	119	22	and	and	CCONJ
ertr-511	119	23	marshall	marshall	PROPN
ertr-511	119	24	(	(	PUNCT
ertr-511	119	25	1996	1996	NUM
ertr-511	119	26	)	)	PUNCT
ertr-511	119	27	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	120	1	e	e	NOUN
ertr-511	120	2	-	-	NOUN
ertr-511	120	3	review	review	NOUN
ertr-511	120	4	of	of	ADP
ertr-511	120	5	tourism	tourism	NOUN
ertr-511	120	6	research	research	NOUN
ertr-511	120	7	(	(	PUNCT
ertr-511	120	8	ertr	ertr	NOUN
ertr-511	120	9	)	)	PUNCT
ertr-511	120	10	,	,	PUNCT
ertr-511	120	11	vol	vol	NOUN
ertr-511	120	12	.	.	PROPN
ertr-511	120	13	17	17	NUM
ertr-511	120	14	,	,	PUNCT
ertr-511	120	15	no	no	INTJ
ertr-511	120	16	.	.	NOUN
ertr-511	120	17	2	2	NUM
ertr-511	120	18	,	,	PUNCT
ertr-511	120	19	2019	2019	NUM
ertr-511	120	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	120	21	283	283	NUM
ertr-511	120	22	in	in	ADP
ertr-511	120	23	the	the	DET
ertr-511	120	24	studies	study	NOUN
ertr-511	120	25	using	use	VERB
ertr-511	120	26	medical	medical	ADJ
ertr-511	120	27	leaders	leader	NOUN
ertr-511	120	28	,	,	PUNCT
ertr-511	120	29	practitioners	practitioner	NOUN
ertr-511	120	30	and	and	CCONJ
ertr-511	120	31	patients	patient	NOUN
ertr-511	120	32	’	'	PUNCT
ertr-511	120	33	relatives	relative	NOUN
ertr-511	120	34	,	,	PUNCT
ertr-511	120	35	these	these	PRON
ertr-511	120	36	ranging	range	VERB
ertr-511	120	37	from	from	ADP
ertr-511	120	38	13	13	NUM
ertr-511	120	39	to	to	PART
ertr-511	120	40	15	15	NUM
ertr-511	120	41	.	.	PUNCT
ertr-511	121	1	based	base	VERB
ertr-511	121	2	on	on	ADP
ertr-511	121	3	the	the	DET
ertr-511	121	4	above	above	ADJ
ertr-511	121	5	literatures	literature	NOUN
ertr-511	121	6	,	,	PUNCT
ertr-511	121	7	we	we	PRON
ertr-511	121	8	concluded	conclude	VERB
ertr-511	121	9	that	that	SCONJ
ertr-511	121	10	13	13	NUM
ertr-511	121	11	interviews	interview	NOUN
ertr-511	121	12	had	have	AUX
ertr-511	121	13	obtained	obtain	VERB
ertr-511	121	14	sufficient	sufficient	ADJ
ertr-511	121	15	qualitative	qualitative	ADJ
ertr-511	121	16	information	information	NOUN
ertr-511	121	17	on	on	ADP
ertr-511	121	18	visitor	visitor	NOUN
ertr-511	121	19	's	's	PART
ertr-511	121	20	needs	need	NOUN
ertr-511	121	21	and	and	CCONJ
ertr-511	121	22	interests	interest	NOUN
ertr-511	121	23	.	.	PUNCT
ertr-511	122	1	table	table	NOUN
ertr-511	122	2	1	1	NUM
ertr-511	122	3	.	.	PUNCT
ertr-511	122	4	visitor	visitor	NOUN
ertr-511	122	5	type	type	NOUN
ertr-511	122	6	and	and	CCONJ
ertr-511	122	7	behavior	behavior	NOUN
ertr-511	122	8	visitor	visitor	NOUN
ertr-511	122	9	type	type	NOUN
ertr-511	122	10	(	(	PUNCT
ertr-511	122	11	person	person	NOUN
ertr-511	122	12	)	)	PUNCT
ertr-511	122	13	behavior	behavior	NOUN
ertr-511	122	14	family	family	NOUN
ertr-511	122	15	with	with	ADP
ertr-511	122	16	kids	kid	NOUN
ertr-511	122	17	(	(	PUNCT
ertr-511	122	18	3	3	NUM
ertr-511	122	19	)	)	PUNCT
ertr-511	122	20	visitor	visitor	NOUN
ertr-511	122	21	frequent	frequent	NOUN
ertr-511	122	22	:	:	PUNCT
ertr-511	122	23	the	the	DET
ertr-511	122	24	purpose	purpose	NOUN
ertr-511	122	25	of	of	ADP
ertr-511	122	26	the	the	DET
ertr-511	122	27	visit	visit	NOUN
ertr-511	122	28	is	be	AUX
ertr-511	122	29	relatively	relatively	ADV
ertr-511	122	30	clear	clear	ADJ
ertr-511	122	31	and	and	CCONJ
ertr-511	122	32	shows	show	VERB
ertr-511	122	33	activities	activity	NOUN
ertr-511	122	34	such	such	ADJ
ertr-511	122	35	as	as	ADP
ertr-511	122	36	enjoying	enjoy	VERB
ertr-511	122	37	physical	physical	ADJ
ertr-511	122	38	activities	activity	NOUN
ertr-511	122	39	or	or	CCONJ
ertr-511	122	40	picnicking	picnic	VERB
ertr-511	122	41	in	in	ADP
ertr-511	122	42	idle	idle	ADJ
ertr-511	122	43	spaces	space	NOUN
ertr-511	122	44	(	(	PUNCT
ertr-511	122	45	i.e.	i.e.	X
ertr-511	122	46	,	,	PUNCT
ertr-511	122	47	green	green	ADJ
ertr-511	122	48	spaces	space	NOUN
ertr-511	122	49	)	)	PUNCT
ertr-511	122	50	.	.	PUNCT
ertr-511	123	1	rarely	rarely	ADV
ertr-511	123	2	visited	visit	VERB
ertr-511	123	3	visitors	visitor	NOUN
ertr-511	123	4	:	:	PUNCT
ertr-511	123	5	they	they	PRON
ertr-511	123	6	recognize	recognize	VERB
ertr-511	123	7	scgp	scgp	NOUN
ertr-511	123	8	as	as	ADP
ertr-511	123	9	a	a	DET
ertr-511	123	10	complex	complex	ADJ
ertr-511	123	11	space	space	NOUN
ertr-511	123	12	,	,	PUNCT
ertr-511	123	13	usually	usually	ADV
ertr-511	123	14	through	through	ADP
ertr-511	123	15	maps	map	NOUN
ertr-511	123	16	,	,	PUNCT
ertr-511	123	17	and	and	CCONJ
ertr-511	123	18	worry	worry	VERB
ertr-511	123	19	about	about	ADP
ertr-511	123	20	losing	lose	VERB
ertr-511	123	21	their	their	PRON
ertr-511	123	22	children	child	NOUN
ertr-511	123	23	.	.	PUNCT
ertr-511	124	1	couple	couple	NOUN
ertr-511	124	2	(	(	PUNCT
ertr-511	124	3	2	2	NUM
ertr-511	124	4	)	)	PUNCT
ertr-511	124	5	there	there	PRON
ertr-511	124	6	are	be	VERB
ertr-511	124	7	two	two	NUM
ertr-511	124	8	types	type	NOUN
ertr-511	124	9	of	of	ADP
ertr-511	124	10	couple	couple	NOUN
ertr-511	124	11	visitors	visitor	NOUN
ertr-511	124	12	who	who	PRON
ertr-511	124	13	act	act	VERB
ertr-511	124	14	to	to	PART
ertr-511	124	15	find	find	VERB
ertr-511	124	16	a	a	DET
ertr-511	124	17	quiet	quiet	ADJ
ertr-511	124	18	space	space	NOUN
ertr-511	124	19	and	and	CCONJ
ertr-511	124	20	couple	couple	NOUN
ertr-511	124	21	visitors	visitor	NOUN
ertr-511	124	22	who	who	PRON
ertr-511	124	23	act	act	VERB
ertr-511	124	24	to	to	PART
ertr-511	124	25	find	find	VERB
ertr-511	124	26	a	a	DET
ertr-511	124	27	lively	lively	ADJ
ertr-511	124	28	space	space	NOUN
ertr-511	124	29	.	.	PUNCT
ertr-511	125	1	friends	friend	NOUN
ertr-511	125	2	(	(	PUNCT
ertr-511	125	3	2	2	X
ertr-511	125	4	)	)	PUNCT
ertr-511	125	5	a	a	DET
ertr-511	125	6	small	small	ADJ
ertr-511	125	7	group	group	NOUN
ertr-511	125	8	of	of	ADP
ertr-511	125	9	friends	friend	NOUN
ertr-511	125	10	(	(	PUNCT
ertr-511	125	11	2	2	NUM
ertr-511	125	12	to	to	PART
ertr-511	125	13	4	4	NUM
ertr-511	125	14	)	)	PUNCT
ertr-511	125	15	shows	show	VERB
ertr-511	125	16	various	various	ADJ
ertr-511	125	17	behaviors	behavior	NOUN
ertr-511	125	18	such	such	ADJ
ertr-511	125	19	as	as	ADP
ertr-511	125	20	picnics	picnic	NOUN
ertr-511	125	21	,	,	PUNCT
ertr-511	125	22	walks	walk	NOUN
ertr-511	125	23	,	,	PUNCT
ertr-511	125	24	and	and	CCONJ
ertr-511	125	25	spectator	spectator	NOUN
ertr-511	125	26	types	type	NOUN
ertr-511	125	27	.	.	PUNCT
ertr-511	126	1	visits	visit	NOUN
ertr-511	126	2	as	as	ADP
ertr-511	126	3	a	a	DET
ertr-511	126	4	group	group	NOUN
ertr-511	126	5	(	(	PUNCT
ertr-511	126	6	e.g.	e.g.	ADV
ertr-511	126	7	a	a	DET
ertr-511	126	8	club	club	NOUN
ertr-511	126	9	)	)	PUNCT
ertr-511	126	10	enjoys	enjoy	VERB
ertr-511	126	11	games	game	NOUN
ertr-511	126	12	mainly	mainly	ADV
ertr-511	126	13	in	in	ADP
ertr-511	126	14	idle	idle	ADJ
ertr-511	126	15	spaces	space	NOUN
ertr-511	126	16	single	single	ADJ
ertr-511	126	17	(	(	PUNCT
ertr-511	126	18	alone	alone	ADV
ertr-511	126	19	)	)	PUNCT
ertr-511	126	20	(	(	PUNCT
ertr-511	126	21	2	2	X
ertr-511	126	22	)	)	PUNCT
ertr-511	126	23	a	a	DET
ertr-511	126	24	single	single	ADJ
ertr-511	126	25	activity	activity	NOUN
ertr-511	126	26	usually	usually	ADV
ertr-511	126	27	finds	find	VERB
ertr-511	126	28	a	a	DET
ertr-511	126	29	place	place	NOUN
ertr-511	126	30	for	for	ADP
ertr-511	126	31	contemplation	contemplation	NOUN
ertr-511	126	32	or	or	CCONJ
ertr-511	126	33	taking	take	VERB
ertr-511	126	34	a	a	DET
ertr-511	126	35	walk	walk	NOUN
ertr-511	126	36	.	.	PUNCT
ertr-511	127	1	local	local	ADJ
ertr-511	127	2	residents	resident	NOUN
ertr-511	127	3	(	(	PUNCT
ertr-511	127	4	2	2	X
ertr-511	127	5	)	)	PUNCT
ertr-511	127	6	many	many	ADJ
ertr-511	127	7	of	of	ADP
ertr-511	127	8	the	the	DET
ertr-511	127	9	visitors	visitor	NOUN
ertr-511	127	10	are	be	AUX
ertr-511	127	11	residents	resident	NOUN
ertr-511	127	12	who	who	PRON
ertr-511	127	13	live	live	VERB
ertr-511	127	14	nearby	nearby	ADV
ertr-511	127	15	,	,	PUNCT
ertr-511	127	16	usually	usually	ADV
ertr-511	127	17	a	a	DET
ertr-511	127	18	walking	walk	VERB
ertr-511	127	19	distance	distance	NOUN
ertr-511	127	20	taking	take	VERB
ertr-511	127	21	a	a	DET
ertr-511	127	22	walk	walk	NOUN
ertr-511	127	23	or	or	CCONJ
ertr-511	127	24	doing	do	VERB
ertr-511	127	25	simple	simple	ADJ
ertr-511	127	26	exercises	exercise	NOUN
ertr-511	127	27	.	.	PUNCT
ertr-511	128	1	other	other	ADJ
ertr-511	128	2	visitors	visitor	NOUN
ertr-511	128	3	(	(	PUNCT
ertr-511	128	4	2	2	X
ertr-511	128	5	)	)	PUNCT
ertr-511	128	6	observing	observe	VERB
ertr-511	128	7	visits	visit	NOUN
ertr-511	128	8	by	by	ADP
ertr-511	128	9	kindergarten	kindergarten	NOUN
ertr-511	128	10	group	group	NOUN
ertr-511	128	11	visitors	visitor	NOUN
ertr-511	128	12	or	or	CCONJ
ertr-511	128	13	photo	photo	NOUN
ertr-511	128	14	clubs	club	NOUN
ertr-511	128	15	,	,	PUNCT
ertr-511	128	16	etc	etc	X
ertr-511	128	17	.	.	X
ertr-511	128	18	through	through	ADP
ertr-511	128	19	these	these	DET
ertr-511	128	20	steps	step	NOUN
ertr-511	128	21	,	,	PUNCT
ertr-511	128	22	research	research	NOUN
ertr-511	128	23	foundation	foundation	NOUN
ertr-511	128	24	was	be	AUX
ertr-511	128	25	carried	carry	VERB
ertr-511	128	26	out	out	ADP
ertr-511	128	27	for	for	ADP
ertr-511	128	28	the	the	DET
ertr-511	128	29	next	next	ADJ
ertr-511	128	30	phase	phase	NOUN
ertr-511	128	31	that	that	PRON
ertr-511	128	32	promotes	promote	VERB
ertr-511	128	33	characteristics	characteristic	NOUN
ertr-511	128	34	of	of	ADP
ertr-511	128	35	the	the	DET
ertr-511	128	36	park	park	NOUN
ertr-511	128	37	and	and	CCONJ
ertr-511	128	38	defines	define	VERB
ertr-511	128	39	stakeholders	stakeholder	NOUN
ertr-511	128	40	.	.	PUNCT
ertr-511	129	1	in	in	ADP
ertr-511	129	2	addition	addition	NOUN
ertr-511	129	3	,	,	PUNCT
ertr-511	129	4	we	we	PRON
ertr-511	129	5	defined	define	VERB
ertr-511	129	6	visitor	visitor	NOUN
ertr-511	129	7	behaviors	behavior	NOUN
ertr-511	129	8	and	and	CCONJ
ertr-511	129	9	purpose	purpose	NOUN
ertr-511	129	10	of	of	ADP
ertr-511	129	11	a	a	DET
ertr-511	129	12	visit	visit	NOUN
ertr-511	129	13	through	through	ADP
ertr-511	129	14	the	the	DET
ertr-511	129	15	holistic	holistic	ADJ
ertr-511	129	16	visitor	visitor	NOUN
ertr-511	129	17	journey	journey	NOUN
ertr-511	129	18	map	map	NOUN
ertr-511	129	19	and	and	CCONJ
ertr-511	129	20	identified	identify	VERB
ertr-511	129	21	the	the	DET
ertr-511	129	22	needs	need	NOUN
ertr-511	129	23	for	for	ADP
ertr-511	129	24	service	service	NOUN
ertr-511	129	25	platform	platform	NOUN
ertr-511	129	26	(	(	PUNCT
ertr-511	129	27	i.e.	i.e.	X
ertr-511	129	28	,	,	PUNCT
ertr-511	129	29	app	app	ADJ
ertr-511	129	30	)	)	PUNCT
ertr-511	129	31	development	development	NOUN
ertr-511	129	32	to	to	PART
ertr-511	129	33	increase	increase	VERB
ertr-511	129	34	visitor	visitor	NOUN
ertr-511	129	35	convenience	convenience	NOUN
ertr-511	129	36	and	and	CCONJ
ertr-511	129	37	quality	quality	NOUN
ertr-511	129	38	experience	experience	NOUN
ertr-511	129	39	.	.	PUNCT
ertr-511	130	1	step	step	NOUN
ertr-511	130	2	2	2	NUM
ertr-511	130	3	:	:	PUNCT
ertr-511	130	4	generative	generative	ADJ
ertr-511	130	5	research	research	NOUN
ertr-511	130	6	idea	idea	NOUN
ertr-511	130	7	generation	generation	NOUN
ertr-511	130	8	.	.	PUNCT
ertr-511	131	1	we	we	PRON
ertr-511	131	2	came	come	VERB
ertr-511	131	3	up	up	ADP
ertr-511	131	4	with	with	ADP
ertr-511	131	5	the	the	DET
ertr-511	131	6	idea	idea	NOUN
ertr-511	131	7	for	for	ADP
ertr-511	131	8	designing	design	VERB
ertr-511	131	9	visitor	visitor	NOUN
ertr-511	131	10	’s	’s	PART
ertr-511	131	11	routes	route	NOUN
ertr-511	131	12	recommendation	recommendation	NOUN
ertr-511	131	13	and	and	CCONJ
ertr-511	131	14	big	big	ADJ
ertr-511	131	15	data	datum	NOUN
ertr-511	131	16	scenarios	scenario	NOUN
ertr-511	131	17	for	for	ADP
ertr-511	131	18	collecting	collect	VERB
ertr-511	131	19	data	datum	NOUN
ertr-511	131	20	in	in	ADP
ertr-511	131	21	a	a	DET
ertr-511	131	22	consideration	consideration	NOUN
ertr-511	131	23	of	of	ADP
ertr-511	131	24	finding	find	VERB
ertr-511	131	25	points	point	NOUN
ertr-511	131	26	defined	define	VERB
ertr-511	131	27	in	in	ADP
ertr-511	131	28	the	the	DET
ertr-511	131	29	previous	previous	ADJ
ertr-511	131	30	step	step	NOUN
ertr-511	131	31	.	.	PUNCT
ertr-511	132	1	first	first	ADV
ertr-511	132	2	,	,	PUNCT
ertr-511	132	3	the	the	DET
ertr-511	132	4	core	core	NOUN
ertr-511	132	5	targets	target	NOUN
ertr-511	132	6	were	be	AUX
ertr-511	132	7	set	set	VERB
ertr-511	132	8	using	use	VERB
ertr-511	132	9	visitor	visitor	NOUN
ertr-511	132	10	segments	segment	NOUN
ertr-511	132	11	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-511	132	12	e	e	NOUN
ertr-511	132	13	-	-	NOUN
ertr-511	132	14	review	review	NOUN
ertr-511	132	15	of	of	ADP
ertr-511	132	16	tourism	tourism	NOUN
ertr-511	132	17	research	research	NOUN
ertr-511	132	18	(	(	PUNCT
ertr-511	132	19	ertr	ertr	NOUN
ertr-511	132	20	)	)	PUNCT
ertr-511	132	21	,	,	PUNCT
ertr-511	132	22	vol	vol	NOUN
ertr-511	132	23	.	.	PROPN
ertr-511	132	24	17	17	NUM
ertr-511	132	25	,	,	PUNCT
ertr-511	132	26	no	no	INTJ
ertr-511	132	27	.	.	NOUN
ertr-511	132	28	2	2	NUM
ertr-511	132	29	,	,	PUNCT
ertr-511	132	30	2019	2019	NUM
ertr-511	132	31	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	132	32	284	284	NUM
ertr-511	132	33	based	base	VERB
ertr-511	132	34	on	on	ADP
ertr-511	132	35	the	the	DET
ertr-511	132	36	app	app	NOUN
ertr-511	132	37	and	and	CCONJ
ertr-511	132	38	the	the	DET
ertr-511	132	39	scgp	scgp	NOUN
ertr-511	132	40	involvements	involvement	NOUN
ertr-511	132	41	in	in	ADP
ertr-511	132	42	the	the	DET
ertr-511	132	43	classified	classified	ADJ
ertr-511	132	44	types	type	NOUN
ertr-511	132	45	and	and	CCONJ
ertr-511	132	46	demographic	demographic	ADJ
ertr-511	132	47	characteristics	characteristic	NOUN
ertr-511	132	48	of	of	ADP
ertr-511	132	49	visitors	visitor	NOUN
ertr-511	132	50	.	.	PUNCT
ertr-511	133	1	the	the	DET
ertr-511	133	2	derived	derive	VERB
ertr-511	133	3	core	core	NOUN
ertr-511	133	4	target	target	NOUN
ertr-511	133	5	segments	segment	NOUN
ertr-511	133	6	developed	develop	VERB
ertr-511	133	7	25	25	NUM
ertr-511	133	8	customized	customize	VERB
ertr-511	133	9	routes	route	NOUN
ertr-511	133	10	through	through	ADP
ertr-511	133	11	the	the	DET
ertr-511	133	12	iterative	iterative	NOUN
ertr-511	133	13	process	process	NOUN
ertr-511	133	14	of	of	ADP
ertr-511	133	15	continuous	continuous	ADJ
ertr-511	133	16	modification	modification	NOUN
ertr-511	133	17	and	and	CCONJ
ertr-511	133	18	transformation	transformation	NOUN
ertr-511	133	19	.	.	PUNCT
ertr-511	134	1	then	then	ADV
ertr-511	134	2	,	,	PUNCT
ertr-511	134	3	two	two	NUM
ertr-511	134	4	theme	theme	NOUN
ertr-511	134	5	routes	route	NOUN
ertr-511	134	6	and	and	CCONJ
ertr-511	134	7	four	four	NUM
ertr-511	134	8	seasonal	seasonal	ADJ
ertr-511	134	9	routes	route	NOUN
ertr-511	134	10	were	be	AUX
ertr-511	134	11	added	add	VERB
ertr-511	134	12	.	.	PUNCT
ertr-511	135	1	a	a	DET
ertr-511	135	2	total	total	NOUN
ertr-511	135	3	of	of	ADP
ertr-511	135	4	31	31	NUM
ertr-511	135	5	recommended	recommend	VERB
ertr-511	135	6	routes	route	NOUN
ertr-511	135	7	was	be	AUX
ertr-511	135	8	designed	design	VERB
ertr-511	135	9	and	and	CCONJ
ertr-511	135	10	confirmed	confirm	VERB
ertr-511	135	11	(	(	PUNCT
ertr-511	135	12	see	see	VERB
ertr-511	135	13	fig	fig	NOUN
ertr-511	135	14	.	.	PUNCT
ertr-511	136	1	4	4	NUM
ertr-511	136	2	)	)	PUNCT
ertr-511	136	3	.	.	PUNCT
ertr-511	137	1	customized	customize	VERB
ertr-511	137	2	routes	route	NOUN
ertr-511	137	3	were	be	AUX
ertr-511	137	4	designed	design	VERB
ertr-511	137	5	considering	consider	VERB
ertr-511	137	6	visitor	visitor	NOUN
ertr-511	137	7	’s	’s	PART
ertr-511	137	8	companionship	companionship	NOUN
ertr-511	137	9	and	and	CCONJ
ertr-511	137	10	their	their	PRON
ertr-511	137	11	visit	visit	NOUN
ertr-511	137	12	purpose	purpose	NOUN
ertr-511	137	13	of	of	ADP
ertr-511	137	14	scgp	scgp	NOUN
ertr-511	137	15	.	.	PUNCT
ertr-511	138	1	visitors	visitor	NOUN
ertr-511	138	2	can	can	AUX
ertr-511	138	3	select	select	VERB
ertr-511	138	4	companion	companion	NOUN
ertr-511	138	5	and	and	CCONJ
ertr-511	138	6	the	the	DET
ertr-511	138	7	purpose	purpose	NOUN
ertr-511	138	8	of	of	ADP
ertr-511	138	9	a	a	DET
ertr-511	138	10	visit	visit	NOUN
ertr-511	138	11	from	from	ADP
ertr-511	138	12	the	the	DET
ertr-511	138	13	app	app	NOUN
ertr-511	138	14	features	feature	NOUN
ertr-511	138	15	.	.	PUNCT
ertr-511	139	1	in	in	ADP
ertr-511	139	2	view	view	NOUN
ertr-511	139	3	of	of	ADP
ertr-511	139	4	the	the	DET
ertr-511	139	5	human	human	NOUN
ertr-511	139	6	-	-	PUNCT
ertr-511	139	7	centered	center	VERB
ertr-511	139	8	service	service	NOUN
ertr-511	139	9	design	design	NOUN
ertr-511	139	10	perspective	perspective	NOUN
ertr-511	139	11	,	,	PUNCT
ertr-511	139	12	we	we	PRON
ertr-511	139	13	focused	focus	VERB
ertr-511	139	14	on	on	ADP
ertr-511	139	15	increasing	increase	VERB
ertr-511	139	16	visitors	visitor	NOUN
ertr-511	139	17	'	'	PART
ertr-511	139	18	experience	experience	NOUN
ertr-511	139	19	in	in	ADP
ertr-511	139	20	the	the	DET
ertr-511	139	21	scgp	scgp	NOUN
ertr-511	139	22	by	by	ADP
ertr-511	139	23	switching	switch	VERB
ertr-511	139	24	from	from	ADP
ertr-511	139	25	the	the	DET
ertr-511	139	26	hard	hard	ADJ
ertr-511	139	27	,	,	PUNCT
ertr-511	139	28	dull	dull	ADJ
ertr-511	139	29	,	,	PUNCT
ertr-511	139	30	uninteresting	uninteresting	ADJ
ertr-511	139	31	wordings	wording	NOUN
ertr-511	139	32	of	of	ADP
ertr-511	139	33	the	the	DET
ertr-511	139	34	supplier	supplier	NOUN
ertr-511	139	35	's	's	PART
ertr-511	139	36	position	position	NOUN
ertr-511	139	37	to	to	ADP
ertr-511	139	38	the	the	DET
ertr-511	139	39	soft	soft	ADJ
ertr-511	139	40	,	,	PUNCT
ertr-511	139	41	friendly	friendly	ADJ
ertr-511	139	42	,	,	PUNCT
ertr-511	139	43	value	value	NOUN
ertr-511	139	44	-	-	PUNCT
ertr-511	139	45	oriented	orient	VERB
ertr-511	139	46	,	,	PUNCT
ertr-511	139	47	and	and	CCONJ
ertr-511	139	48	trending	trend	VERB
ertr-511	139	49	hashtags	hashtag	NOUN
ertr-511	139	50	of	of	ADP
ertr-511	139	51	the	the	DET
ertr-511	139	52	visitors	visitor	NOUN
ertr-511	139	53	’	'	PUNCT
ertr-511	139	54	position	position	NOUN
ertr-511	139	55	.	.	PUNCT
ertr-511	140	1	we	we	PRON
ertr-511	140	2	produced	produce	VERB
ertr-511	140	3	the	the	DET
ertr-511	140	4	process	process	NOUN
ertr-511	140	5	and	and	CCONJ
ertr-511	140	6	procedures	procedure	NOUN
ertr-511	140	7	of	of	ADP
ertr-511	140	8	visitors	visitor	NOUN
ertr-511	140	9	-	-	PUNCT
ertr-511	140	10	oriented	orient	VERB
ertr-511	140	11	and	and	CCONJ
ertr-511	140	12	customized	customize	VERB
ertr-511	140	13	routes	route	NOUN
ertr-511	140	14	in	in	ADP
ertr-511	140	15	figure	figure	NOUN
ertr-511	140	16	4	4	NUM
ertr-511	140	17	.	.	PUNCT
ertr-511	140	18	figure	figure	NOUN
ertr-511	140	19	.	.	PUNCT
ertr-511	141	1	4	4	NUM
ertr-511	141	2	implemented	implement	VERB
ertr-511	141	3	visitors	visitor	NOUN
ertr-511	141	4	-	-	PUNCT
ertr-511	141	5	oriented	orient	VERB
ertr-511	141	6	,	,	PUNCT
ertr-511	141	7	customized	customize	VERB
ertr-511	141	8	routes	route	NOUN
ertr-511	141	9	experience	experience	NOUN
ertr-511	141	10	conception	conception	NOUN
ertr-511	141	11	.	.	PUNCT
ertr-511	142	1	the	the	DET
ertr-511	142	2	tourism	tourism	NOUN
ertr-511	142	3	experience	experience	NOUN
ertr-511	142	4	concept	concept	NOUN
ertr-511	142	5	should	should	AUX
ertr-511	142	6	be	be	AUX
ertr-511	142	7	comprehensive	comprehensive	ADJ
ertr-511	142	8	,	,	PUNCT
ertr-511	142	9	but	but	CCONJ
ertr-511	142	10	at	at	ADP
ertr-511	142	11	the	the	DET
ertr-511	142	12	same	same	ADJ
ertr-511	142	13	time	time	NOUN
ertr-511	142	14	,	,	PUNCT
ertr-511	142	15	can	can	AUX
ertr-511	142	16	be	be	AUX
ertr-511	142	17	dissected	dissect	VERB
ertr-511	142	18	into	into	ADP
ertr-511	142	19	components	component	NOUN
ertr-511	142	20	that	that	PRON
ertr-511	142	21	allow	allow	VERB
ertr-511	142	22	for	for	ADP
ertr-511	142	23	designers	designer	NOUN
ertr-511	142	24	and	and	CCONJ
ertr-511	142	25	practitioners	practitioner	NOUN
ertr-511	142	26	to	to	PART
ertr-511	142	27	operationalize	operationalize	VERB
ertr-511	142	28	the	the	DET
ertr-511	142	29	concept	concept	NOUN
ertr-511	142	30	(	(	PUNCT
ertr-511	142	31	tussyadiah	tussyadiah	PROPN
ertr-511	142	32	,	,	PUNCT
ertr-511	142	33	2014	2014	NUM
ertr-511	142	34	)	)	PUNCT
ertr-511	142	35	.	.	PUNCT
ertr-511	143	1	as	as	ADP
ertr-511	143	2	a	a	DET
ertr-511	143	3	recommended	recommend	VERB
ertr-511	143	4	route	route	NOUN
ertr-511	143	5	component	component	NOUN
ertr-511	143	6	,	,	PUNCT
ertr-511	143	7	the	the	DET
ertr-511	143	8	contents	content	NOUN
ertr-511	143	9	(	(	PUNCT
ertr-511	143	10	i.e.	i.e.	X
ertr-511	143	11	,	,	PUNCT
ertr-511	143	12	app	app	NOUN
ertr-511	143	13	touchpoints	touchpoint	NOUN
ertr-511	143	14	,	,	PUNCT
ertr-511	143	15	the	the	DET
ertr-511	143	16	scgp	scgp	NOUN
ertr-511	143	17	quiz	quiz	NOUN
ertr-511	143	18	,	,	PUNCT
ertr-511	143	19	visitor	visitor	NOUN
ertr-511	143	20	behavior	behavior	NOUN
ertr-511	143	21	report	report	NOUN
ertr-511	143	22	)	)	PUNCT
ertr-511	143	23	were	be	AUX
ertr-511	143	24	developed	develop	VERB
ertr-511	143	25	to	to	PART
ertr-511	143	26	maximize	maximize	VERB
ertr-511	143	27	visiting	visit	VERB
ertr-511	143	28	experience	experience	NOUN
ertr-511	143	29	so	so	SCONJ
ertr-511	143	30	that	that	SCONJ
ertr-511	143	31	visitors	visitor	NOUN
ertr-511	143	32	could	could	AUX
ertr-511	143	33	experience	experience	VERB
ertr-511	143	34	the	the	DET
ertr-511	143	35	value	value	NOUN
ertr-511	143	36	of	of	ADP
ertr-511	143	37	the	the	DET
ertr-511	143	38	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-511	143	39	e	e	NOUN
ertr-511	143	40	-	-	NOUN
ertr-511	143	41	review	review	NOUN
ertr-511	143	42	of	of	ADP
ertr-511	143	43	tourism	tourism	NOUN
ertr-511	143	44	research	research	NOUN
ertr-511	143	45	(	(	PUNCT
ertr-511	143	46	ertr	ertr	NOUN
ertr-511	143	47	)	)	PUNCT
ertr-511	143	48	,	,	PUNCT
ertr-511	143	49	vol	vol	NOUN
ertr-511	143	50	.	.	PROPN
ertr-511	143	51	17	17	NUM
ertr-511	143	52	,	,	PUNCT
ertr-511	143	53	no	no	INTJ
ertr-511	143	54	.	.	NOUN
ertr-511	143	55	2	2	NUM
ertr-511	143	56	,	,	PUNCT
ertr-511	143	57	2019	2019	NUM
ertr-511	143	58	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	143	59	285	285	NUM
ertr-511	143	60	scgp	scgp	NOUN
ertr-511	143	61	.	.	PUNCT
ertr-511	144	1	we	we	PRON
ertr-511	144	2	also	also	ADV
ertr-511	144	3	conceptualized	conceptualize	VERB
ertr-511	144	4	three	three	NUM
ertr-511	144	5	contents	content	NOUN
ertr-511	144	6	and	and	CCONJ
ertr-511	144	7	generated	generate	VERB
ertr-511	144	8	them	they	PRON
ertr-511	144	9	through	through	ADP
ertr-511	144	10	a	a	DET
ertr-511	144	11	virtual	virtual	ADJ
ertr-511	144	12	visitor	visitor	NOUN
ertr-511	144	13	journey	journey	NOUN
ertr-511	144	14	map	map	NOUN
ertr-511	144	15	.	.	PUNCT
ertr-511	145	1	we	we	PRON
ertr-511	145	2	designed	design	VERB
ertr-511	145	3	four	four	NUM
ertr-511	145	4	attributes	attribute	NOUN
ertr-511	145	5	of	of	ADP
ertr-511	145	6	app	app	NOUN
ertr-511	145	7	touchpoints	touchpoint	NOUN
ertr-511	145	8	to	to	PART
ertr-511	145	9	enhance	enhance	VERB
ertr-511	145	10	the	the	DET
ertr-511	145	11	visitor	visitor	NOUN
ertr-511	145	12	's	's	PART
ertr-511	145	13	experience	experience	NOUN
ertr-511	145	14	via	via	ADP
ertr-511	145	15	the	the	DET
ertr-511	145	16	app	app	NOUN
ertr-511	145	17	's	's	PART
ertr-511	145	18	various	various	ADJ
ertr-511	145	19	features	feature	NOUN
ertr-511	145	20	.	.	PUNCT
ertr-511	146	1	an	an	DET
ertr-511	146	2	app	app	NOUN
ertr-511	146	3	touchpoint	touchpoint	NOUN
ertr-511	146	4	can	can	AUX
ertr-511	146	5	be	be	AUX
ertr-511	146	6	defined	define	VERB
ertr-511	146	7	,	,	PUNCT
ertr-511	146	8	in	in	ADP
ertr-511	146	9	this	this	DET
ertr-511	146	10	study	study	NOUN
ertr-511	146	11	,	,	PUNCT
ertr-511	146	12	as	as	ADP
ertr-511	146	13	any	any	DET
ertr-511	146	14	way	way	NOUN
ertr-511	146	15	a	a	DET
ertr-511	146	16	visitor	visitor	NOUN
ertr-511	146	17	can	can	AUX
ertr-511	146	18	interact	interact	VERB
ertr-511	146	19	with	with	ADP
ertr-511	146	20	scgp	scgp	NOUN
ertr-511	146	21	in	in	ADP
ertr-511	146	22	person	person	NOUN
ertr-511	146	23	-	-	PUNCT
ertr-511	146	24	to	to	ADP
ertr-511	146	25	-	-	PUNCT
ertr-511	146	26	person	person	NOUN
ertr-511	146	27	or	or	CCONJ
ertr-511	146	28	through	through	ADP
ertr-511	146	29	the	the	DET
ertr-511	146	30	scgp	scgp	NOUN
ertr-511	146	31	's	's	PART
ertr-511	146	32	app	app	NOUN
ertr-511	146	33	.	.	PUNCT
ertr-511	147	1	in	in	ADP
ertr-511	147	2	the	the	DET
ertr-511	147	3	case	case	NOUN
ertr-511	147	4	of	of	ADP
ertr-511	147	5	touchpoints	touchpoint	NOUN
ertr-511	147	6	,	,	PUNCT
ertr-511	147	7	it	it	PRON
ertr-511	147	8	was	be	AUX
ertr-511	147	9	conceptualized	conceptualize	VERB
ertr-511	147	10	for	for	ADP
ertr-511	147	11	different	different	ADJ
ertr-511	147	12	value	value	NOUN
ertr-511	147	13	of	of	ADP
ertr-511	147	14	each	each	DET
ertr-511	147	15	visitor	visitor	NOUN
ertr-511	147	16	with	with	ADP
ertr-511	147	17	unique	unique	ADJ
ertr-511	147	18	motivation	motivation	NOUN
ertr-511	147	19	and	and	CCONJ
ertr-511	147	20	categorized	categorize	VERB
ertr-511	147	21	into	into	ADP
ertr-511	147	22	four	four	NUM
ertr-511	147	23	categories	category	NOUN
ertr-511	147	24	considering	consider	VERB
ertr-511	147	25	the	the	DET
ertr-511	147	26	characteristics	characteristic	NOUN
ertr-511	147	27	of	of	ADP
ertr-511	147	28	scgp	scgp	NOUN
ertr-511	147	29	.	.	PUNCT
ertr-511	148	1	the	the	DET
ertr-511	148	2	purpose	purpose	NOUN
ertr-511	148	3	of	of	ADP
ertr-511	148	4	each	each	DET
ertr-511	148	5	app	app	NOUN
ertr-511	148	6	touchpoint	touchpoint	NOUN
ertr-511	148	7	is	be	AUX
ertr-511	148	8	as	as	SCONJ
ertr-511	148	9	follows	follow	VERB
ertr-511	148	10	:	:	PUNCT
ertr-511	148	11	a.	a.	NOUN
ertr-511	148	12	gamification	gamification	NOUN
ertr-511	148	13	:	:	PUNCT
ertr-511	148	14	the	the	DET
ertr-511	148	15	game	game	NOUN
ertr-511	148	16	element	element	NOUN
ertr-511	148	17	causes	cause	VERB
ertr-511	148	18	interest	interest	NOUN
ertr-511	148	19	of	of	ADP
ertr-511	148	20	visitors	visitor	NOUN
ertr-511	148	21	to	to	ADP
ertr-511	148	22	the	the	DET
ertr-511	148	23	scgp	scgp	NOUN
ertr-511	148	24	(	(	PUNCT
ertr-511	148	25	e.g.	e.g.	ADV
ertr-511	148	26	,	,	PUNCT
ertr-511	148	27	augmented	augment	VERB
ertr-511	148	28	reality	reality	NOUN
ertr-511	148	29	(	(	PUNCT
ertr-511	148	30	ar)-based	ar)-base	VERB
ertr-511	148	31	game	game	NOUN
ertr-511	148	32	content	content	NOUN
ertr-511	148	33	,	,	PUNCT
ertr-511	148	34	quiz	quiz	NOUN
ertr-511	148	35	,	,	PUNCT
ertr-511	148	36	etc	etc	X
ertr-511	148	37	.	.	X
ertr-511	148	38	)	)	PUNCT
ertr-511	148	39	b.	b.	PROPN
ertr-511	149	1	co	co	NOUN
ertr-511	150	1	-	-	NOUN
ertr-511	150	2	creation	creation	NOUN
ertr-511	150	3	:	:	PUNCT
ertr-511	150	4	an	an	DET
ertr-511	150	5	increase	increase	NOUN
ertr-511	150	6	in	in	ADP
ertr-511	150	7	visitors	visitor	NOUN
ertr-511	150	8	'	'	PART
ertr-511	150	9	attachment	attachment	NOUN
ertr-511	150	10	to	to	ADP
ertr-511	150	11	the	the	DET
ertr-511	150	12	scgp	scgp	NOUN
ertr-511	150	13	by	by	ADP
ertr-511	150	14	creating	create	VERB
ertr-511	150	15	and	and	CCONJ
ertr-511	150	16	sharing	share	VERB
ertr-511	150	17	new	new	ADJ
ertr-511	150	18	values	value	NOUN
ertr-511	150	19	with	with	ADP
ertr-511	150	20	the	the	DET
ertr-511	150	21	scgp	scgp	NOUN
ertr-511	150	22	(	(	PUNCT
ertr-511	150	23	e.g.	e.g.	ADV
ertr-511	150	24	,	,	PUNCT
ertr-511	150	25	posting	post	VERB
ertr-511	150	26	reviews	review	NOUN
ertr-511	150	27	and	and	CCONJ
ertr-511	150	28	instagram	instagram	PROPN
ertr-511	150	29	feed	feed	VERB
ertr-511	150	30	that	that	DET
ertr-511	150	31	visitor	visitor	NOUN
ertr-511	150	32	can	can	AUX
ertr-511	150	33	share	share	VERB
ertr-511	150	34	and	and	CCONJ
ertr-511	150	35	connect	connect	VERB
ertr-511	150	36	with	with	ADP
ertr-511	150	37	the	the	DET
ertr-511	150	38	people	people	NOUN
ertr-511	150	39	and	and	CCONJ
ertr-511	150	40	things	thing	NOUN
ertr-511	150	41	,	,	PUNCT
ertr-511	150	42	etc	etc	X
ertr-511	150	43	.	.	X
ertr-511	150	44	)	)	PUNCT
ertr-511	151	1	c.	c.	PROPN
ertr-511	151	2	physical	physical	PROPN
ertr-511	151	3	evidence	evidence	NOUN
ertr-511	151	4	&	&	CCONJ
ertr-511	151	5	social	social	ADJ
ertr-511	151	6	:	:	PUNCT
ertr-511	151	7	an	an	DET
ertr-511	151	8	increase	increase	NOUN
ertr-511	151	9	in	in	ADP
ertr-511	151	10	usage	usage	NOUN
ertr-511	151	11	of	of	ADP
ertr-511	151	12	scgp	scgp	NOUN
ertr-511	151	13	app	app	NOUN
ertr-511	151	14	while	while	SCONJ
ertr-511	151	15	social	social	ADJ
ertr-511	151	16	activities	activity	NOUN
ertr-511	151	17	and	and	CCONJ
ertr-511	151	18	leaving	leave	VERB
ertr-511	151	19	physical	physical	ADJ
ertr-511	151	20	evidence	evidence	NOUN
ertr-511	151	21	like	like	ADP
ertr-511	151	22	photos	photo	NOUN
ertr-511	151	23	(	(	PUNCT
ertr-511	151	24	e.g.	e.g.	ADV
ertr-511	151	25	,	,	PUNCT
ertr-511	151	26	ar	ar	NOUN
ertr-511	151	27	photo	photo	NOUN
ertr-511	151	28	,	,	PUNCT
ertr-511	151	29	route	route	NOUN
ertr-511	151	30	recommendation	recommendation	NOUN
ertr-511	151	31	for	for	ADP
ertr-511	151	32	selfie	selfie	PRON
ertr-511	151	33	,	,	PUNCT
ertr-511	151	34	etc	etc	X
ertr-511	151	35	.	.	X
ertr-511	151	36	)	)	PUNCT
ertr-511	152	1	d.	d.	PROPN
ertr-511	152	2	information	information	PROPN
ertr-511	152	3	&	&	CCONJ
ertr-511	152	4	service	service	PROPN
ertr-511	152	5	:	:	PUNCT
ertr-511	152	6	providing	provide	VERB
ertr-511	152	7	visitors	visitor	NOUN
ertr-511	152	8	with	with	ADP
ertr-511	152	9	useful	useful	ADJ
ertr-511	152	10	and	and	CCONJ
ertr-511	152	11	interesting	interesting	ADJ
ertr-511	152	12	information	information	NOUN
ertr-511	152	13	(	(	PUNCT
ertr-511	152	14	e.g.	e.g.	ADV
ertr-511	152	15	,	,	PUNCT
ertr-511	152	16	information	information	NOUN
ertr-511	152	17	clip	clip	NOUN
ertr-511	152	18	,	,	PUNCT
ertr-511	152	19	video	video	NOUN
ertr-511	152	20	clip	clip	NOUN
ertr-511	152	21	,	,	PUNCT
ertr-511	152	22	audio	audio	NOUN
ertr-511	152	23	clip	clip	NOUN
ertr-511	152	24	,	,	PUNCT
ertr-511	152	25	etc	etc	X
ertr-511	152	26	.	.	X
ertr-511	152	27	)	)	PUNCT
ertr-511	152	28	and	and	CCONJ
ertr-511	152	29	we	we	PRON
ertr-511	152	30	coded	code	VERB
ertr-511	152	31	the	the	DET
ertr-511	152	32	visitor	visitor	NOUN
ertr-511	152	33	’s	’s	PART
ertr-511	152	34	behavior	behavior	NOUN
ertr-511	152	35	and	and	CCONJ
ertr-511	152	36	the	the	DET
ertr-511	152	37	facilities	facility	NOUN
ertr-511	152	38	of	of	ADP
ertr-511	152	39	the	the	DET
ertr-511	152	40	scgp	scgp	NOUN
ertr-511	152	41	based	base	VERB
ertr-511	152	42	on	on	ADP
ertr-511	152	43	the	the	DET
ertr-511	152	44	mbti	mbti	PROPN
ertr-511	152	45	indicators	indicator	NOUN
ertr-511	152	46	,	,	PUNCT
ertr-511	152	47	and	and	CCONJ
ertr-511	152	48	the	the	DET
ertr-511	152	49	analysis	analysis	NOUN
ertr-511	152	50	shows	show	VERB
ertr-511	152	51	individual	individual	ADJ
ertr-511	152	52	personality	personality	NOUN
ertr-511	152	53	preferences	preference	NOUN
ertr-511	152	54	in	in	ADP
ertr-511	152	55	four	four	NUM
ertr-511	152	56	dimensions	dimension	NOUN
ertr-511	152	57	and	and	CCONJ
ertr-511	152	58	provides	provide	VERB
ertr-511	152	59	fun	fun	ADJ
ertr-511	152	60	type	type	NOUN
ertr-511	152	61	visitor	visitor	NOUN
ertr-511	152	62	reports	report	NOUN
ertr-511	152	63	(	(	PUNCT
ertr-511	152	64	myers	myer	NOUN
ertr-511	152	65	,	,	PUNCT
ertr-511	152	66	mccaulley	mccaulley	NOUN
ertr-511	152	67	&	&	CCONJ
ertr-511	152	68	most	most	ADJ
ertr-511	152	69	,	,	PUNCT
ertr-511	152	70	1985	1985	NUM
ertr-511	152	71	)	)	PUNCT
ertr-511	152	72	.	.	PUNCT
ertr-511	153	1	the	the	DET
ertr-511	153	2	developed	develop	VERB
ertr-511	153	3	visitor	visitor	NOUN
ertr-511	153	4	report	report	NOUN
ertr-511	153	5	is	be	AUX
ertr-511	153	6	presented	present	VERB
ertr-511	153	7	to	to	ADP
ertr-511	153	8	app	app	VERB
ertr-511	153	9	users	user	NOUN
ertr-511	153	10	(	(	PUNCT
ertr-511	153	11	i.e.	i.e.	X
ertr-511	153	12	,	,	PUNCT
ertr-511	153	13	visitors	visitor	NOUN
ertr-511	153	14	)	)	PUNCT
ertr-511	153	15	,	,	PUNCT
ertr-511	153	16	along	along	ADP
ertr-511	153	17	with	with	ADP
ertr-511	153	18	personality	personality	NOUN
ertr-511	153	19	types	type	NOUN
ertr-511	153	20	,	,	PUNCT
ertr-511	153	21	features	feature	NOUN
ertr-511	153	22	and	and	CCONJ
ertr-511	153	23	representative	representative	ADJ
ertr-511	153	24	figures	figure	NOUN
ertr-511	153	25	produced	produce	VERB
ertr-511	153	26	by	by	ADP
ertr-511	153	27	their	their	PRON
ertr-511	153	28	activities	activity	NOUN
ertr-511	153	29	in	in	ADP
ertr-511	153	30	the	the	DET
ertr-511	153	31	scgp	scgp	NOUN
ertr-511	153	32	.	.	PUNCT
ertr-511	154	1	in	in	ADP
ertr-511	154	2	the	the	DET
ertr-511	154	3	end	end	NOUN
ertr-511	154	4	,	,	PUNCT
ertr-511	154	5	all	all	DET
ertr-511	154	6	activity	activity	NOUN
ertr-511	154	7	is	be	AUX
ertr-511	154	8	transformed	transform	VERB
ertr-511	154	9	to	to	ADP
ertr-511	154	10	data	datum	NOUN
ertr-511	154	11	,	,	PUNCT
ertr-511	154	12	collected	collect	VERB
ertr-511	154	13	and	and	CCONJ
ertr-511	154	14	continuously	continuously	ADV
ertr-511	154	15	accumulated	accumulate	VERB
ertr-511	154	16	through	through	ADP
ertr-511	154	17	the	the	DET
ertr-511	154	18	app	app	NOUN
ertr-511	154	19	(	(	PUNCT
ertr-511	154	20	see	see	VERB
ertr-511	154	21	figure	figure	NOUN
ertr-511	154	22	.	.	PUNCT
ertr-511	155	1	5	5	NUM
ertr-511	155	2	)	)	PUNCT
ertr-511	155	3	.	.	PUNCT
ertr-511	156	1	information	information	NOUN
ertr-511	156	2	increased	increase	VERB
ertr-511	156	3	in	in	ADP
ertr-511	156	4	big	big	ADJ
ertr-511	156	5	data	datum	NOUN
ertr-511	156	6	platform	platform	NOUN
ertr-511	156	7	enables	enable	VERB
ertr-511	156	8	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-511	156	9	e	e	NOUN
ertr-511	156	10	-	-	NOUN
ertr-511	156	11	review	review	NOUN
ertr-511	156	12	of	of	ADP
ertr-511	156	13	tourism	tourism	NOUN
ertr-511	156	14	research	research	NOUN
ertr-511	156	15	(	(	PUNCT
ertr-511	156	16	ertr	ertr	NOUN
ertr-511	156	17	)	)	PUNCT
ertr-511	156	18	,	,	PUNCT
ertr-511	156	19	vol	vol	NOUN
ertr-511	156	20	.	.	PROPN
ertr-511	156	21	17	17	NUM
ertr-511	156	22	,	,	PUNCT
ertr-511	156	23	no	no	INTJ
ertr-511	156	24	.	.	NOUN
ertr-511	156	25	2	2	NUM
ertr-511	156	26	,	,	PUNCT
ertr-511	156	27	2019	2019	NUM
ertr-511	156	28	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	156	29	286	286	NUM
ertr-511	156	30	administrators	administrator	NOUN
ertr-511	156	31	to	to	PART
ertr-511	156	32	operate	operate	VERB
ertr-511	156	33	the	the	DET
ertr-511	156	34	park	park	NOUN
ertr-511	156	35	efficiently	efficiently	ADV
ertr-511	156	36	and	and	CCONJ
ertr-511	156	37	visitors	visitor	NOUN
ertr-511	156	38	to	to	PART
ertr-511	156	39	receive	receive	VERB
ertr-511	156	40	a	a	DET
ertr-511	156	41	fun	fun	ADJ
ertr-511	156	42	report	report	NOUN
ertr-511	156	43	presenting	present	VERB
ertr-511	156	44	movement	movement	NOUN
ertr-511	156	45	pattern	pattern	NOUN
ertr-511	156	46	,	,	PUNCT
ertr-511	156	47	health	health	NOUN
ertr-511	156	48	data	datum	NOUN
ertr-511	156	49	and	and	CCONJ
ertr-511	156	50	activity	activity	NOUN
ertr-511	156	51	records	record	NOUN
ertr-511	156	52	.	.	PUNCT
ertr-511	157	1	the	the	DET
ertr-511	157	2	visitor	visitor	NOUN
ertr-511	157	3	’s	’s	PART
ertr-511	157	4	route	route	NOUN
ertr-511	157	5	recommendation	recommendation	NOUN
ertr-511	157	6	system	system	NOUN
ertr-511	157	7	is	be	AUX
ertr-511	157	8	the	the	DET
ertr-511	157	9	solution	solution	NOUN
ertr-511	157	10	to	to	PART
ertr-511	157	11	solve	solve	VERB
ertr-511	157	12	the	the	DET
ertr-511	157	13	problems	problem	NOUN
ertr-511	157	14	of	of	ADP
ertr-511	157	15	the	the	DET
ertr-511	157	16	scgp	scgp	NOUN
ertr-511	157	17	as	as	ADP
ertr-511	157	18	promoting	promote	VERB
ertr-511	157	19	holistic	holistic	ADJ
ertr-511	157	20	visitors	visitor	NOUN
ertr-511	157	21	’	'	PUNCT
ertr-511	157	22	experience	experience	NOUN
ertr-511	157	23	in	in	ADP
ertr-511	157	24	the	the	DET
ertr-511	157	25	park	park	NOUN
ertr-511	157	26	.	.	PUNCT
ertr-511	158	1	further	far	ADV
ertr-511	158	2	,	,	PUNCT
ertr-511	158	3	an	an	DET
ertr-511	158	4	integrated	integrate	VERB
ertr-511	158	5	visitor	visitor	NOUN
ertr-511	158	6	experience	experience	NOUN
ertr-511	158	7	has	have	AUX
ertr-511	158	8	designed	design	VERB
ertr-511	158	9	from	from	ADP
ertr-511	158	10	every	every	DET
ertr-511	158	11	front	front	ADJ
ertr-511	158	12	stage	stage	NOUN
ertr-511	158	13	interaction	interaction	NOUN
ertr-511	158	14	that	that	PRON
ertr-511	158	15	visitors	visitor	NOUN
ertr-511	158	16	have	have	VERB
ertr-511	158	17	with	with	ADP
ertr-511	158	18	the	the	DET
ertr-511	158	19	scgp	scgp	NOUN
ertr-511	158	20	and	and	CCONJ
ertr-511	158	21	the	the	DET
ertr-511	158	22	back	back	ADJ
ertr-511	158	23	stage	stage	NOUN
ertr-511	158	24	activities	activity	NOUN
ertr-511	158	25	that	that	PRON
ertr-511	158	26	the	the	DET
ertr-511	158	27	park	park	NOUN
ertr-511	158	28	's	's	PART
ertr-511	158	29	employees	employee	NOUN
ertr-511	158	30	work	work	VERB
ertr-511	158	31	on	on	ADP
ertr-511	158	32	to	to	PART
ertr-511	158	33	deliver	deliver	VERB
ertr-511	158	34	value	value	NOUN
ertr-511	158	35	to	to	ADP
ertr-511	158	36	visitors	visitor	NOUN
ertr-511	158	37	(	(	PUNCT
ertr-511	158	38	see	see	VERB
ertr-511	158	39	figure	figure	NOUN
ertr-511	158	40	.	.	PUNCT
ertr-511	159	1	6	6	NUM
ertr-511	159	2	)	)	PUNCT
ertr-511	159	3	.	.	PUNCT
ertr-511	160	1	figure	figure	NOUN
ertr-511	160	2	5	5	NUM
ertr-511	160	3	.	.	PUNCT
ertr-511	161	1	screens	screen	NOUN
ertr-511	161	2	of	of	ADP
ertr-511	161	3	the	the	DET
ertr-511	161	4	prototype	prototype	NOUN
ertr-511	161	5	app	app	NOUN
ertr-511	161	6	(	(	PUNCT
ertr-511	161	7	up	up	ADP
ertr-511	161	8	)	)	PUNCT
ertr-511	161	9	&	&	CCONJ
ertr-511	161	10	a	a	DET
ertr-511	161	11	visitor	visitor	NOUN
ertr-511	161	12	journey	journey	NOUN
ertr-511	161	13	map	map	NOUN
ertr-511	161	14	of	of	ADP
ertr-511	161	15	the	the	DET
ertr-511	161	16	scgp	scgp	NOUN
ertr-511	161	17	(	(	PUNCT
ertr-511	161	18	down	down	ADP
ertr-511	161	19	)	)	PUNCT
ertr-511	161	20	the	the	DET
ertr-511	161	21	design	design	NOUN
ertr-511	161	22	of	of	ADP
ertr-511	161	23	the	the	DET
ertr-511	161	24	front	front	ADJ
ertr-511	161	25	and	and	CCONJ
ertr-511	161	26	back	back	ADJ
ertr-511	161	27	stage	stage	NOUN
ertr-511	161	28	of	of	ADP
ertr-511	161	29	big	big	ADJ
ertr-511	161	30	data	datum	NOUN
ertr-511	161	31	processing	processing	NOUN
ertr-511	161	32	.	.	PUNCT
ertr-511	162	1	in	in	ADP
ertr-511	162	2	terms	term	NOUN
ertr-511	162	3	of	of	ADP
ertr-511	162	4	big	big	ADJ
ertr-511	162	5	data	datum	NOUN
ertr-511	162	6	scenarios	scenario	NOUN
ertr-511	162	7	,	,	PUNCT
ertr-511	162	8	the	the	DET
ertr-511	162	9	idea	idea	NOUN
ertr-511	162	10	could	could	AUX
ertr-511	162	11	be	be	AUX
ertr-511	162	12	used	use	VERB
ertr-511	162	13	for	for	ADP
ertr-511	162	14	visitor	visitor	NOUN
ertr-511	162	15	reports	report	NOUN
ertr-511	162	16	to	to	PART
ertr-511	162	17	generate	generate	VERB
ertr-511	162	18	to	to	PART
ertr-511	162	19	enhance	enhance	VERB
ertr-511	162	20	efficiency	efficiency	NOUN
ertr-511	162	21	of	of	ADP
ertr-511	162	22	the	the	DET
ertr-511	162	23	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-511	162	24	e	e	NOUN
ertr-511	162	25	-	-	NOUN
ertr-511	162	26	review	review	NOUN
ertr-511	162	27	of	of	ADP
ertr-511	162	28	tourism	tourism	NOUN
ertr-511	162	29	research	research	NOUN
ertr-511	162	30	(	(	PUNCT
ertr-511	162	31	ertr	ertr	NOUN
ertr-511	162	32	)	)	PUNCT
ertr-511	162	33	,	,	PUNCT
ertr-511	162	34	vol	vol	NOUN
ertr-511	162	35	.	.	PROPN
ertr-511	162	36	17	17	NUM
ertr-511	162	37	,	,	PUNCT
ertr-511	162	38	no	no	INTJ
ertr-511	162	39	.	.	NOUN
ertr-511	162	40	2	2	NUM
ertr-511	162	41	,	,	PUNCT
ertr-511	162	42	2019	2019	NUM
ertr-511	162	43	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	162	44	287	287	NUM
ertr-511	162	45	operation	operation	NOUN
ertr-511	162	46	management	management	NOUN
ertr-511	162	47	.	.	PUNCT
ertr-511	163	1	input	input	NOUN
ertr-511	163	2	data	datum	NOUN
ertr-511	163	3	were	be	AUX
ertr-511	163	4	collected	collect	VERB
ertr-511	163	5	using	use	VERB
ertr-511	163	6	gps	gps	PROPN
ertr-511	163	7	-	-	PUNCT
ertr-511	163	8	based	base	VERB
ertr-511	163	9	visitor	visitor	NOUN
ertr-511	163	10	's	's	PART
ertr-511	163	11	mobile	mobile	ADJ
ertr-511	163	12	information	information	NOUN
ertr-511	163	13	(	(	PUNCT
ertr-511	163	14	e.g.	e.g.	ADV
ertr-511	163	15	,	,	PUNCT
ertr-511	163	16	park	park	NOUN
ertr-511	163	17	entry	entry	NOUN
ertr-511	163	18	,	,	PUNCT
ertr-511	163	19	distance	distance	NOUN
ertr-511	163	20	,	,	PUNCT
ertr-511	163	21	visiting	visit	VERB
ertr-511	163	22	facilities	facility	NOUN
ertr-511	163	23	,	,	PUNCT
ertr-511	163	24	etc	etc	X
ertr-511	163	25	.	.	X
ertr-511	163	26	)	)	PUNCT
ertr-511	163	27	,	,	PUNCT
ertr-511	163	28	staying	stay	VERB
ertr-511	163	29	time	time	NOUN
ertr-511	163	30	at	at	ADP
ertr-511	163	31	each	each	DET
ertr-511	163	32	facility	facility	NOUN
ertr-511	163	33	and	and	CCONJ
ertr-511	163	34	profile	profile	VERB
ertr-511	163	35	information	information	NOUN
ertr-511	163	36	that	that	PRON
ertr-511	163	37	visitors	visitor	NOUN
ertr-511	163	38	fill	fill	VERB
ertr-511	163	39	out	out	ADP
ertr-511	163	40	directly	directly	ADV
ertr-511	163	41	in	in	ADP
ertr-511	163	42	the	the	DET
ertr-511	163	43	app	app	NOUN
ertr-511	163	44	.	.	PUNCT
ertr-511	164	1	in	in	ADP
ertr-511	164	2	addition	addition	NOUN
ertr-511	164	3	,	,	PUNCT
ertr-511	164	4	all	all	DET
ertr-511	164	5	information	information	NOUN
ertr-511	164	6	such	such	ADJ
ertr-511	164	7	as	as	ADP
ertr-511	164	8	visitors	visitor	NOUN
ertr-511	164	9	'	'	PART
ertr-511	164	10	co	co	NOUN
ertr-511	164	11	-	-	NOUN
ertr-511	164	12	creation	creation	NOUN
ertr-511	164	13	process	process	NOUN
ertr-511	164	14	(	(	PUNCT
ertr-511	164	15	e.g.	e.g.	ADV
ertr-511	164	16	the	the	DET
ertr-511	164	17	review	review	NOUN
ertr-511	164	18	frequency	frequency	NOUN
ertr-511	164	19	,	,	PUNCT
ertr-511	164	20	the	the	DET
ertr-511	164	21	physical	physical	ADJ
ertr-511	164	22	evidence	evidence	NOUN
ertr-511	164	23	)	)	PUNCT
ertr-511	164	24	and	and	CCONJ
ertr-511	164	25	weather	weather	NOUN
ertr-511	164	26	information	information	NOUN
ertr-511	164	27	were	be	AUX
ertr-511	164	28	also	also	ADV
ertr-511	164	29	designed	design	VERB
ertr-511	164	30	to	to	PART
ertr-511	164	31	be	be	AUX
ertr-511	164	32	accumulated	accumulate	VERB
ertr-511	164	33	through	through	ADP
ertr-511	164	34	the	the	DET
ertr-511	164	35	app	app	NOUN
ertr-511	164	36	.	.	PUNCT
ertr-511	165	1	this	this	DET
ertr-511	165	2	input	input	NOUN
ertr-511	165	3	process	process	NOUN
ertr-511	165	4	allows	allow	VERB
ertr-511	165	5	the	the	DET
ertr-511	165	6	administrator	administrator	NOUN
ertr-511	165	7	to	to	PART
ertr-511	165	8	manage	manage	VERB
ertr-511	165	9	the	the	DET
ertr-511	165	10	point	point	NOUN
ertr-511	165	11	of	of	ADP
ertr-511	165	12	behavior	behavior	NOUN
ertr-511	165	13	(	(	PUNCT
ertr-511	165	14	pob	pob	PROPN
ertr-511	165	15	)	)	PUNCT
ertr-511	165	16	of	of	ADP
ertr-511	165	17	the	the	DET
ertr-511	165	18	scgp	scgp	NOUN
ertr-511	165	19	and	and	CCONJ
ertr-511	165	20	to	to	PART
ertr-511	165	21	derive	derive	VERB
ertr-511	165	22	an	an	DET
ertr-511	165	23	output	output	NOUN
ertr-511	165	24	that	that	PRON
ertr-511	165	25	helps	help	VERB
ertr-511	165	26	them	they	PRON
ertr-511	165	27	operate	operate	VERB
ertr-511	165	28	in	in	ADP
ertr-511	165	29	consideration	consideration	NOUN
ertr-511	165	30	of	of	ADP
ertr-511	165	31	intuitive	intuitive	ADJ
ertr-511	165	32	insight	insight	NOUN
ertr-511	165	33	from	from	ADP
ertr-511	165	34	visitor	visitor	NOUN
ertr-511	165	35	data	datum	NOUN
ertr-511	165	36	.	.	PUNCT
ertr-511	166	1	this	this	DET
ertr-511	166	2	system	system	NOUN
ertr-511	166	3	will	will	AUX
ertr-511	166	4	provide	provide	VERB
ertr-511	166	5	visitors	visitor	NOUN
ertr-511	166	6	with	with	ADP
ertr-511	166	7	an	an	DET
ertr-511	166	8	mbti	mbti	PROPN
ertr-511	166	9	(	(	PUNCT
ertr-511	166	10	myers	myers	PROPN
ertr-511	166	11	-	-	PUNCT
ertr-511	166	12	briggs	briggs	PROPN
ertr-511	166	13	type	type	NOUN
ertr-511	166	14	indicator)-based	indicator)-based	ADJ
ertr-511	166	15	visitor	visitor	NOUN
ertr-511	166	16	behavior	behavior	NOUN
ertr-511	166	17	report	report	NOUN
ertr-511	166	18	that	that	PRON
ertr-511	166	19	takes	take	VERB
ertr-511	166	20	into	into	ADP
ertr-511	166	21	account	account	NOUN
ertr-511	166	22	persona	persona	NOUN
ertr-511	166	23	(	(	PUNCT
ertr-511	166	24	myers	myers	PROPN
ertr-511	166	25	et	et	PROPN
ertr-511	166	26	al	al	PROPN
ertr-511	166	27	.	.	PROPN
ertr-511	166	28	,	,	PUNCT
ertr-511	166	29	1985	1985	NUM
ertr-511	166	30	)	)	PUNCT
ertr-511	166	31	.	.	PUNCT
ertr-511	167	1	to	to	PART
ertr-511	167	2	be	be	AUX
ertr-511	167	3	more	more	ADV
ertr-511	167	4	specific	specific	ADJ
ertr-511	167	5	,	,	PUNCT
ertr-511	167	6	we	we	PRON
ertr-511	167	7	coded	code	VERB
ertr-511	167	8	mbti	mbti	PROPN
ertr-511	167	9	property	property	NOUN
ertr-511	167	10	,	,	PUNCT
ertr-511	167	11	i.e.	i.e.	X
ertr-511	167	12	,	,	PUNCT
ertr-511	167	13	extraversion	extraversion	NOUN
ertr-511	167	14	(	(	PUNCT
ertr-511	167	15	e	e	NOUN
ertr-511	167	16	)	)	PUNCT
ertr-511	167	17	or	or	CCONJ
ertr-511	167	18	introversion	introversion	NOUN
ertr-511	167	19	(	(	PUNCT
ertr-511	167	20	i	i	NOUN
ertr-511	167	21	)	)	PUNCT
ertr-511	167	22	,	,	PUNCT
ertr-511	167	23	sensing	sense	VERB
ertr-511	167	24	(	(	PUNCT
ertr-511	167	25	s	s	NOUN
ertr-511	167	26	)	)	PUNCT
ertr-511	167	27	or	or	CCONJ
ertr-511	167	28	intuition	intuition	NOUN
ertr-511	167	29	(	(	PUNCT
ertr-511	167	30	n	n	CCONJ
ertr-511	167	31	)	)	PUNCT
ertr-511	167	32	,	,	PUNCT
ertr-511	167	33	thinking	think	VERB
ertr-511	167	34	or	or	CCONJ
ertr-511	167	35	feeling	feeling	NOUN
ertr-511	167	36	(	(	PUNCT
ertr-511	167	37	f	f	X
ertr-511	167	38	)	)	PUNCT
ertr-511	167	39	,	,	PUNCT
ertr-511	167	40	judgment	judgment	NOUN
ertr-511	167	41	(	(	PUNCT
ertr-511	167	42	j	j	NOUN
ertr-511	167	43	)	)	PUNCT
ertr-511	167	44	or	or	CCONJ
ertr-511	167	45	perception	perception	NOUN
ertr-511	167	46	(	(	PUNCT
ertr-511	167	47	p	p	NOUN
ertr-511	167	48	)	)	PUNCT
ertr-511	167	49	,	,	PUNCT
ertr-511	167	50	for	for	ADP
ertr-511	167	51	all	all	DET
ertr-511	167	52	facilities	facility	NOUN
ertr-511	167	53	and	and	CCONJ
ertr-511	167	54	the	the	DET
ertr-511	167	55	app	app	NOUN
ertr-511	167	56	touchpoints	touchpoint	NOUN
ertr-511	167	57	in	in	ADP
ertr-511	167	58	the	the	DET
ertr-511	167	59	scgp	scgp	NOUN
ertr-511	167	60	.	.	PUNCT
ertr-511	168	1	people	people	NOUN
ertr-511	168	2	's	's	PART
ertr-511	168	3	visitation	visitation	NOUN
ertr-511	168	4	facilities	facility	NOUN
ertr-511	168	5	and	and	CCONJ
ertr-511	168	6	app	app	NOUN
ertr-511	168	7	touchpoints	touchpoint	NOUN
ertr-511	168	8	experiences	experience	NOUN
ertr-511	168	9	are	be	AUX
ertr-511	168	10	accumulated	accumulate	VERB
ertr-511	168	11	into	into	ADP
ertr-511	168	12	visitor	visitor	NOUN
ertr-511	168	13	's	's	PART
ertr-511	168	14	personal	personal	ADJ
ertr-511	168	15	data	datum	NOUN
ertr-511	168	16	,	,	PUNCT
ertr-511	168	17	taking	take	VERB
ertr-511	168	18	into	into	ADP
ertr-511	168	19	account	account	NOUN
ertr-511	168	20	time	time	NOUN
ertr-511	168	21	weights	weight	NOUN
ertr-511	168	22	.	.	PUNCT
ertr-511	169	1	based	base	VERB
ertr-511	169	2	on	on	ADP
ertr-511	169	3	the	the	DET
ertr-511	169	4	accumulated	accumulate	VERB
ertr-511	169	5	data	datum	NOUN
ertr-511	169	6	,	,	PUNCT
ertr-511	169	7	the	the	DET
ertr-511	169	8	personal	personal	ADJ
ertr-511	169	9	report	report	NOUN
ertr-511	169	10	of	of	ADP
ertr-511	169	11	the	the	DET
ertr-511	169	12	visitor	visitor	NOUN
ertr-511	169	13	is	be	AUX
ertr-511	169	14	generated	generate	VERB
ertr-511	169	15	and	and	CCONJ
ertr-511	169	16	displayed	display	VERB
ertr-511	169	17	a	a	DET
ertr-511	169	18	certain	certain	ADJ
ertr-511	169	19	type	type	NOUN
ertr-511	169	20	of	of	ADP
ertr-511	169	21	persona	persona	NOUN
ertr-511	169	22	among	among	ADP
ertr-511	169	23	the	the	DET
ertr-511	169	24	16	16	NUM
ertr-511	169	25	types	type	NOUN
ertr-511	169	26	personality	personality	NOUN
ertr-511	169	27	according	accord	VERB
ertr-511	169	28	to	to	ADP
ertr-511	169	29	mbti	mbti	PROPN
ertr-511	169	30	attributes	attributes	PROPN
ertr-511	169	31	(	(	PUNCT
ertr-511	169	32	see	see	VERB
ertr-511	169	33	figure	figure	NOUN
ertr-511	169	34	6	6	NUM
ertr-511	169	35	)	)	PUNCT
ertr-511	169	36	.	.	PUNCT
ertr-511	170	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	171	1	e	e	X
ertr-511	171	2	-	-	NOUN
ertr-511	171	3	review	review	NOUN
ertr-511	171	4	of	of	ADP
ertr-511	171	5	tourism	tourism	NOUN
ertr-511	171	6	research	research	NOUN
ertr-511	171	7	(	(	PUNCT
ertr-511	171	8	ertr	ertr	NOUN
ertr-511	171	9	)	)	PUNCT
ertr-511	171	10	,	,	PUNCT
ertr-511	171	11	vol	vol	NOUN
ertr-511	171	12	.	.	PROPN
ertr-511	171	13	17	17	NUM
ertr-511	171	14	,	,	PUNCT
ertr-511	171	15	no	no	INTJ
ertr-511	171	16	.	.	NOUN
ertr-511	171	17	2	2	NUM
ertr-511	171	18	,	,	PUNCT
ertr-511	171	19	2019	2019	NUM
ertr-511	171	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	171	21	288	288	NUM
ertr-511	171	22	figure	figure	NOUN
ertr-511	171	23	.	.	PUNCT
ertr-511	172	1	6	6	NUM
ertr-511	172	2	the	the	DET
ertr-511	172	3	front	front	ADJ
ertr-511	172	4	stage	stage	NOUN
ertr-511	172	5	and	and	CCONJ
ertr-511	172	6	back	back	ADJ
ertr-511	172	7	stage	stage	NOUN
ertr-511	172	8	of	of	ADP
ertr-511	172	9	service	service	NOUN
ertr-511	172	10	design	design	NOUN
ertr-511	172	11	of	of	ADP
ertr-511	172	12	big	big	ADJ
ertr-511	172	13	data	datum	NOUN
ertr-511	172	14	processing	processing	NOUN
ertr-511	172	15	conclusion	conclusion	NOUN
ertr-511	172	16	today	today	NOUN
ertr-511	172	17	,	,	PUNCT
ertr-511	172	18	service	service	NOUN
ertr-511	172	19	innovation	innovation	NOUN
ertr-511	172	20	is	be	AUX
ertr-511	172	21	carried	carry	VERB
ertr-511	172	22	out	out	ADP
ertr-511	172	23	,	,	PUNCT
ertr-511	172	24	so	so	ADV
ertr-511	172	25	-	-	PUNCT
ertr-511	172	26	called	call	VERB
ertr-511	172	27	‘	'	PUNCT
ertr-511	172	28	experience	experience	NOUN
ertr-511	172	29	economy	economy	NOUN
ertr-511	172	30	’	'	PUNCT
ertr-511	172	31	,	,	PUNCT
ertr-511	172	32	which	which	PRON
ertr-511	172	33	is	be	AUX
ertr-511	172	34	a	a	DET
ertr-511	172	35	human	human	NOUN
ertr-511	172	36	-	-	PUNCT
ertr-511	172	37	centered	center	VERB
ertr-511	172	38	thinking	thinking	NOUN
ertr-511	172	39	where	where	SCONJ
ertr-511	172	40	various	various	ADJ
ertr-511	172	41	stakeholders	stakeholder	NOUN
ertr-511	172	42	participate	participate	VERB
ertr-511	172	43	together	together	ADV
ertr-511	172	44	to	to	PART
ertr-511	172	45	define	define	VERB
ertr-511	172	46	problems	problem	NOUN
ertr-511	172	47	with	with	ADP
ertr-511	172	48	an	an	DET
ertr-511	172	49	innovative	innovative	ADJ
ertr-511	172	50	perception	perception	NOUN
ertr-511	172	51	and	and	CCONJ
ertr-511	172	52	perspective	perspective	NOUN
ertr-511	172	53	.	.	PUNCT
ertr-511	173	1	service	service	NOUN
ertr-511	173	2	design	design	NOUN
ertr-511	173	3	has	have	AUX
ertr-511	173	4	been	be	AUX
ertr-511	173	5	a	a	DET
ertr-511	173	6	plenty	plenty	NOUN
ertr-511	173	7	of	of	ADP
ertr-511	173	8	attention	attention	NOUN
ertr-511	173	9	in	in	ADP
ertr-511	173	10	the	the	DET
ertr-511	173	11	tourism	tourism	NOUN
ertr-511	173	12	industry	industry	NOUN
ertr-511	173	13	because	because	SCONJ
ertr-511	173	14	the	the	DET
ertr-511	173	15	nature	nature	NOUN
ertr-511	173	16	of	of	ADP
ertr-511	173	17	tourism	tourism	NOUN
ertr-511	173	18	products	product	NOUN
ertr-511	173	19	and	and	CCONJ
ertr-511	173	20	services	service	NOUN
ertr-511	173	21	are	be	AUX
ertr-511	173	22	experiential	experiential	ADJ
ertr-511	173	23	.	.	PUNCT
ertr-511	174	1	from	from	ADP
ertr-511	174	2	this	this	DET
ertr-511	174	3	point	point	NOUN
ertr-511	174	4	of	of	ADP
ertr-511	174	5	view	view	NOUN
ertr-511	174	6	,	,	PUNCT
ertr-511	174	7	this	this	DET
ertr-511	174	8	study	study	NOUN
ertr-511	174	9	explains	explain	VERB
ertr-511	174	10	the	the	DET
ertr-511	174	11	service	service	NOUN
ertr-511	174	12	design	design	NOUN
ertr-511	174	13	thinking	thinking	NOUN
ertr-511	174	14	methods	method	NOUN
ertr-511	174	15	to	to	PART
ertr-511	174	16	develop	develop	VERB
ertr-511	174	17	park	park	NOUN
ertr-511	174	18	visitors	visitor	NOUN
ertr-511	174	19	’	'	PUNCT
ertr-511	174	20	holistic	holistic	ADJ
ertr-511	174	21	experience	experience	NOUN
ertr-511	174	22	(	(	PUNCT
ertr-511	174	23	as	as	ADP
ertr-511	174	24	a	a	DET
ertr-511	174	25	representative	representative	NOUN
ertr-511	174	26	of	of	ADP
ertr-511	174	27	part	part	NOUN
ertr-511	174	28	of	of	ADP
ertr-511	174	29	tourism	tourism	NOUN
ertr-511	174	30	)	)	PUNCT
ertr-511	174	31	.	.	PUNCT
ertr-511	175	1	we	we	PRON
ertr-511	175	2	tried	try	VERB
ertr-511	175	3	to	to	PART
ertr-511	175	4	figure	figure	VERB
ertr-511	175	5	out	out	ADP
ertr-511	175	6	the	the	DET
ertr-511	175	7	problems	problem	NOUN
ertr-511	175	8	of	of	ADP
ertr-511	175	9	the	the	DET
ertr-511	175	10	scgp	scgp	NOUN
ertr-511	175	11	that	that	PRON
ertr-511	175	12	mainly	mainly	ADV
ertr-511	175	13	are	be	AUX
ertr-511	175	14	out	out	ADP
ertr-511	175	15	of	of	ADP
ertr-511	175	16	date	date	NOUN
ertr-511	175	17	facilities	facility	NOUN
ertr-511	175	18	,	,	PUNCT
ertr-511	175	19	low	low	ADJ
ertr-511	175	20	-	-	PUNCT
ertr-511	175	21	budget	budget	NOUN
ertr-511	175	22	operation	operation	NOUN
ertr-511	175	23	due	due	ADP
ertr-511	175	24	to	to	ADP
ertr-511	175	25	the	the	DET
ertr-511	175	26	free	free	ADJ
ertr-511	175	27	entrance	entrance	NOUN
ertr-511	175	28	fee	fee	NOUN
ertr-511	175	29	,	,	PUNCT
ertr-511	175	30	and	and	CCONJ
ertr-511	175	31	some	some	DET
ertr-511	175	32	undefined	undefined	ADJ
ertr-511	175	33	stakeholders	stakeholder	NOUN
ertr-511	175	34	and	and	CCONJ
ertr-511	175	35	management	management	NOUN
ertr-511	175	36	issues	issue	NOUN
ertr-511	175	37	based	base	VERB
ertr-511	175	38	on	on	ADP
ertr-511	175	39	service	service	NOUN
ertr-511	175	40	design	design	NOUN
ertr-511	175	41	theory	theory	NOUN
ertr-511	175	42	in	in	ADP
ertr-511	175	43	tourism	tourism	NOUN
ertr-511	175	44	context	context	NOUN
ertr-511	175	45	.	.	PUNCT
ertr-511	176	1	currently	currently	ADV
ertr-511	176	2	,	,	PUNCT
ertr-511	176	3	the	the	DET
ertr-511	176	4	app	app	NOUN
ertr-511	176	5	(	(	PUNCT
ertr-511	176	6	named	name	VERB
ertr-511	176	7	children	child	NOUN
ertr-511	176	8	’s	’s	PART
ertr-511	176	9	grand	grand	ADJ
ertr-511	176	10	park	park	NOUN
ertr-511	176	11	go	go	VERB
ertr-511	176	12	365	365	NUM
ertr-511	176	13	:	:	PUNCT
ertr-511	176	14	cgpgo365	cgpgo365	PROPN
ertr-511	176	15	)	)	PUNCT
ertr-511	176	16	that	that	PRON
ertr-511	176	17	can	can	AUX
ertr-511	176	18	enhance	enhance	VERB
ertr-511	176	19	visitor	visitor	NOUN
ertr-511	176	20	experience	experience	NOUN
ertr-511	176	21	quality	quality	NOUN
ertr-511	176	22	of	of	ADP
ertr-511	176	23	the	the	DET
ertr-511	176	24	scgp	scgp	NOUN
ertr-511	176	25	has	have	AUX
ertr-511	176	26	been	be	AUX
ertr-511	176	27	launched	launch	VERB
ertr-511	176	28	and	and	CCONJ
ertr-511	176	29	used	use	VERB
ertr-511	176	30	by	by	ADP
ertr-511	176	31	many	many	ADJ
ertr-511	176	32	visitors	visitor	NOUN
ertr-511	176	33	.	.	PUNCT
ertr-511	177	1	there	there	PRON
ertr-511	177	2	has	have	AUX
ertr-511	177	3	not	not	PART
ertr-511	177	4	been	be	AUX
ertr-511	177	5	enough	enough	ADJ
ertr-511	177	6	review	review	NOUN
ertr-511	177	7	evaluation	evaluation	NOUN
ertr-511	177	8	for	for	ADP
ertr-511	177	9	the	the	DET
ertr-511	177	10	app	app	NOUN
ertr-511	177	11	because	because	SCONJ
ertr-511	177	12	of	of	ADP
ertr-511	177	13	the	the	DET
ertr-511	177	14	short	short	ADJ
ertr-511	177	15	duration	duration	NOUN
ertr-511	177	16	of	of	ADP
ertr-511	177	17	use	use	NOUN
ertr-511	177	18	in	in	ADP
ertr-511	177	19	time	time	NOUN
ertr-511	177	20	,	,	PUNCT
ertr-511	177	21	but	but	CCONJ
ertr-511	177	22	users	user	NOUN
ertr-511	177	23	generally	generally	ADV
ertr-511	177	24	evaluated	evaluate	VERB
ertr-511	177	25	that	that	SCONJ
ertr-511	177	26	the	the	DET
ertr-511	177	27	app	app	NOUN
ertr-511	177	28	was	be	AUX
ertr-511	177	29	very	very	ADV
ertr-511	177	30	useful	useful	ADJ
ertr-511	177	31	and	and	CCONJ
ertr-511	177	32	easy	easy	ADJ
ertr-511	177	33	to	to	PART
ertr-511	177	34	use	use	VERB
ertr-511	177	35	the	the	DET
ertr-511	177	36	recommended	recommend	VERB
ertr-511	177	37	routes	route	NOUN
ertr-511	177	38	(	(	PUNCT
ertr-511	177	39	see	see	VERB
ertr-511	177	40	figure	figure	NOUN
ertr-511	177	41	7	7	NUM
ertr-511	177	42	)	)	PUNCT
ertr-511	177	43	.	.	PUNCT
ertr-511	178	1	the	the	DET
ertr-511	178	2	old	old	ADJ
ertr-511	178	3	-	-	PUNCT
ertr-511	178	4	fashioned	fashioned	ADJ
ertr-511	178	5	park	park	NOUN
ertr-511	178	6	is	be	AUX
ertr-511	178	7	creating	create	VERB
ertr-511	178	8	new	new	ADJ
ertr-511	178	9	user	user	NOUN
ertr-511	178	10	visits	visit	NOUN
ertr-511	178	11	and	and	CCONJ
ertr-511	178	12	returns	return	NOUN
ertr-511	178	13	and	and	CCONJ
ertr-511	178	14	their	their	PRON
ertr-511	178	15	overall	overall	ADJ
ertr-511	178	16	satisfaction	satisfaction	NOUN
ertr-511	178	17	by	by	ADP
ertr-511	178	18	enriching	enrich	VERB
ertr-511	178	19	information	information	NOUN
ertr-511	178	20	technologies	technology	NOUN
ertr-511	178	21	.	.	PUNCT
ertr-511	179	1	with	with	ADP
ertr-511	179	2	visitors	visitor	NOUN
ertr-511	179	3	'	'	PART
ertr-511	179	4	big	big	ADJ
ertr-511	179	5	data	datum	NOUN
ertr-511	179	6	,	,	PUNCT
ertr-511	179	7	researchers	researcher	NOUN
ertr-511	179	8	are	be	AUX
ertr-511	179	9	able	able	ADJ
ertr-511	179	10	to	to	PART
ertr-511	179	11	improve	improve	VERB
ertr-511	179	12	the	the	DET
ertr-511	179	13	visitor	visitor	NOUN
ertr-511	179	14	-	-	PUNCT
ertr-511	179	15	centered	center	VERB
ertr-511	179	16	service	service	NOUN
ertr-511	179	17	for	for	ADP
ertr-511	179	18	app	app	NOUN
ertr-511	179	19	touchpoints	touchpoint	NOUN
ertr-511	179	20	and	and	CCONJ
ertr-511	179	21	route	route	NOUN
ertr-511	179	22	recommendations	recommendation	NOUN
ertr-511	179	23	by	by	ADP
ertr-511	179	24	analysing	analyse	VERB
ertr-511	179	25	visitor	visitor	NOUN
ertr-511	179	26	's	's	PART
ertr-511	179	27	behavior	behavior	NOUN
ertr-511	179	28	pattern	pattern	NOUN
ertr-511	179	29	.	.	PUNCT
ertr-511	180	1	in	in	ADP
ertr-511	180	2	the	the	DET
ertr-511	180	3	future	future	NOUN
ertr-511	180	4	,	,	PUNCT
ertr-511	180	5	the	the	DET
ertr-511	180	6	accumulated	accumulate	VERB
ertr-511	180	7	and	and	CCONJ
ertr-511	180	8	rich	rich	ADJ
ertr-511	180	9	data	data	NOUN
ertr-511	180	10	collection	collection	NOUN
ertr-511	180	11	enables	enable	VERB
ertr-511	180	12	providing	provide	VERB
ertr-511	180	13	more	more	ADV
ertr-511	180	14	constructive	constructive	ADJ
ertr-511	180	15	and	and	CCONJ
ertr-511	180	16	elaborated	elaborate	VERB
ertr-511	180	17	details	detail	NOUN
ertr-511	180	18	in	in	ADP
ertr-511	180	19	activity	activity	NOUN
ertr-511	180	20	patterns	pattern	NOUN
ertr-511	180	21	that	that	PRON
ertr-511	180	22	enhance	enhance	VERB
ertr-511	180	23	visitors	visitor	NOUN
ertr-511	180	24	’	'	PUNCT
ertr-511	180	25	experience	experience	NOUN
ertr-511	180	26	satisfaction	satisfaction	NOUN
ertr-511	180	27	.	.	PUNCT
ertr-511	181	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	182	1	e	e	X
ertr-511	182	2	-	-	NOUN
ertr-511	182	3	review	review	NOUN
ertr-511	182	4	of	of	ADP
ertr-511	182	5	tourism	tourism	NOUN
ertr-511	182	6	research	research	NOUN
ertr-511	182	7	(	(	PUNCT
ertr-511	182	8	ertr	ertr	NOUN
ertr-511	182	9	)	)	PUNCT
ertr-511	182	10	,	,	PUNCT
ertr-511	182	11	vol	vol	NOUN
ertr-511	182	12	.	.	PROPN
ertr-511	182	13	17	17	NUM
ertr-511	182	14	,	,	PUNCT
ertr-511	182	15	no	no	INTJ
ertr-511	182	16	.	.	NOUN
ertr-511	182	17	2	2	NUM
ertr-511	182	18	,	,	PUNCT
ertr-511	182	19	2019	2019	NUM
ertr-511	182	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	182	21	289	289	NUM
ertr-511	182	22	figure	figure	NOUN
ertr-511	182	23	7	7	NUM
ertr-511	182	24	.	.	PUNCT
ertr-511	183	1	the	the	DET
ertr-511	183	2	screen	screen	NOUN
ertr-511	183	3	of	of	ADP
ertr-511	183	4	scgp	scgp	NOUN
ertr-511	183	5	's	's	PART
ertr-511	183	6	app	app	NOUN
ertr-511	183	7	and	and	CCONJ
ertr-511	183	8	online	online	ADJ
ertr-511	183	9	reviews	review	NOUN
ertr-511	183	10	from	from	ADP
ertr-511	183	11	visitors	visitor	NOUN
ertr-511	183	12	when	when	SCONJ
ertr-511	183	13	applying	apply	VERB
ertr-511	183	14	an	an	DET
ertr-511	183	15	iterative	iterative	NOUN
ertr-511	183	16	process	process	NOUN
ertr-511	183	17	using	use	VERB
ertr-511	183	18	human	human	NOUN
ertr-511	183	19	-	-	PUNCT
ertr-511	183	20	centered	center	VERB
ertr-511	183	21	approaches	approach	NOUN
ertr-511	183	22	of	of	ADP
ertr-511	183	23	design	design	NOUN
ertr-511	183	24	thinking	thinking	NOUN
ertr-511	183	25	on	on	ADP
ertr-511	183	26	the	the	DET
ertr-511	183	27	scgp	scgp	NOUN
ertr-511	183	28	,	,	PUNCT
ertr-511	183	29	the	the	DET
ertr-511	183	30	emphasis	emphasis	NOUN
ertr-511	183	31	lay	lie	VERB
ertr-511	183	32	on	on	ADP
ertr-511	183	33	the	the	DET
ertr-511	183	34	following	follow	VERB
ertr-511	183	35	steps	step	NOUN
ertr-511	183	36	:	:	PUNCT
ertr-511	183	37	(	(	PUNCT
ertr-511	183	38	1	1	X
ertr-511	183	39	)	)	PUNCT
ertr-511	183	40	the	the	DET
ertr-511	183	41	use	use	NOUN
ertr-511	183	42	of	of	ADP
ertr-511	183	43	explorative	explorative	ADJ
ertr-511	183	44	research	research	NOUN
ertr-511	183	45	discovers	discover	VERB
ertr-511	183	46	a	a	DET
ertr-511	183	47	problem	problem	NOUN
ertr-511	183	48	and	and	CCONJ
ertr-511	183	49	defines	define	VERB
ertr-511	183	50	a	a	DET
ertr-511	183	51	visitors	visitor	NOUN
ertr-511	183	52	’	'	PUNCT
ertr-511	183	53	behavior	behavior	NOUN
ertr-511	183	54	and	and	CCONJ
ertr-511	183	55	experience	experience	NOUN
ertr-511	183	56	and	and	CCONJ
ertr-511	183	57	(	(	PUNCT
ertr-511	183	58	2	2	X
ertr-511	183	59	)	)	PUNCT
ertr-511	183	60	the	the	DET
ertr-511	183	61	use	use	NOUN
ertr-511	183	62	of	of	ADP
ertr-511	183	63	generative	generative	ADJ
ertr-511	183	64	research	research	NOUN
ertr-511	183	65	explores	explore	VERB
ertr-511	183	66	the	the	DET
ertr-511	183	67	idea	idea	NOUN
ertr-511	183	68	previous	previous	ADJ
ertr-511	183	69	stage	stage	NOUN
ertr-511	183	70	’s	’s	PART
ertr-511	183	71	qualitative	qualitative	ADJ
ertr-511	183	72	data	datum	NOUN
ertr-511	183	73	and	and	CCONJ
ertr-511	183	74	creates	create	VERB
ertr-511	183	75	the	the	DET
ertr-511	183	76	new	new	ADJ
ertr-511	183	77	conceptual	conceptual	ADJ
ertr-511	183	78	experience	experience	NOUN
ertr-511	183	79	.	.	PUNCT
ertr-511	184	1	as	as	ADP
ertr-511	184	2	a	a	DET
ertr-511	184	3	result	result	NOUN
ertr-511	184	4	,	,	PUNCT
ertr-511	184	5	a	a	DET
ertr-511	184	6	total	total	NOUN
ertr-511	184	7	of	of	ADP
ertr-511	184	8	36	36	NUM
ertr-511	184	9	routes	route	NOUN
ertr-511	184	10	was	be	AUX
ertr-511	184	11	developed	develop	VERB
ertr-511	184	12	according	accord	VERB
ertr-511	184	13	to	to	ADP
ertr-511	184	14	visitors	visitor	NOUN
ertr-511	184	15	’	'	PUNCT
ertr-511	184	16	type	type	NOUN
ertr-511	184	17	and	and	CCONJ
ertr-511	184	18	visitor	visitor	NOUN
ertr-511	184	19	motivation	motivation	NOUN
ertr-511	184	20	from	from	ADP
ertr-511	184	21	a	a	DET
ertr-511	184	22	visitor	visitor	NOUN
ertr-511	184	23	-	-	PUNCT
ertr-511	184	24	centered	center	VERB
ertr-511	184	25	perspective	perspective	NOUN
ertr-511	184	26	.	.	PUNCT
ertr-511	185	1	in	in	ADP
ertr-511	185	2	addition	addition	NOUN
ertr-511	185	3	,	,	PUNCT
ertr-511	185	4	the	the	DET
ertr-511	185	5	idea	idea	NOUN
ertr-511	185	6	that	that	PRON
ertr-511	185	7	was	be	AUX
ertr-511	185	8	used	use	VERB
ertr-511	185	9	for	for	ADP
ertr-511	185	10	visitor	visitor	NOUN
ertr-511	185	11	reports	report	NOUN
ertr-511	185	12	could	could	AUX
ertr-511	185	13	raise	raise	VERB
ertr-511	185	14	efficiency	efficiency	NOUN
ertr-511	185	15	of	of	ADP
ertr-511	185	16	the	the	DET
ertr-511	185	17	operation	operation	NOUN
ertr-511	185	18	management	management	NOUN
ertr-511	185	19	.	.	PUNCT
ertr-511	186	1	as	as	ADP
ertr-511	186	2	for	for	ADP
ertr-511	186	3	the	the	DET
ertr-511	186	4	way	way	NOUN
ertr-511	186	5	to	to	PART
ertr-511	186	6	create	create	VERB
ertr-511	186	7	the	the	DET
ertr-511	186	8	experience	experience	NOUN
ertr-511	186	9	conception	conception	NOUN
ertr-511	186	10	,	,	PUNCT
ertr-511	186	11	we	we	PRON
ertr-511	186	12	developed	develop	VERB
ertr-511	186	13	the	the	DET
ertr-511	186	14	content	content	NOUN
ertr-511	186	15	of	of	ADP
ertr-511	186	16	visitor	visitor	NOUN
ertr-511	186	17	experience	experience	NOUN
ertr-511	186	18	(	(	PUNCT
ertr-511	186	19	i.e.	i.e.	X
ertr-511	186	20	,	,	PUNCT
ertr-511	186	21	app	app	NOUN
ertr-511	186	22	touchpoints	touchpoint	NOUN
ertr-511	186	23	,	,	PUNCT
ertr-511	186	24	visitor	visitor	NOUN
ertr-511	186	25	behavior	behavior	NOUN
ertr-511	186	26	report	report	NOUN
ertr-511	186	27	)	)	PUNCT
ertr-511	186	28	to	to	PART
ertr-511	186	29	maximize	maximize	VERB
ertr-511	186	30	the	the	DET
ertr-511	186	31	park	park	NOUN
ertr-511	186	32	experience	experience	NOUN
ertr-511	186	33	of	of	ADP
ertr-511	186	34	the	the	DET
ertr-511	186	35	scgp	scgp	NOUN
ertr-511	186	36	.	.	PUNCT
ertr-511	187	1	all	all	PRON
ertr-511	187	2	of	of	ADP
ertr-511	187	3	these	these	DET
ertr-511	187	4	activities	activity	NOUN
ertr-511	187	5	are	be	AUX
ertr-511	187	6	transmitted	transmit	VERB
ertr-511	187	7	to	to	ADP
ertr-511	187	8	data	datum	NOUN
ertr-511	187	9	,	,	PUNCT
ertr-511	187	10	collected	collect	VERB
ertr-511	187	11	and	and	CCONJ
ertr-511	187	12	continuously	continuously	ADV
ertr-511	187	13	accumulated	accumulate	VERB
ertr-511	187	14	through	through	ADP
ertr-511	187	15	the	the	DET
ertr-511	187	16	app	app	NOUN
ertr-511	187	17	.	.	PUNCT
ertr-511	188	1	finally	finally	ADV
ertr-511	188	2	,	,	PUNCT
ertr-511	188	3	we	we	PRON
ertr-511	188	4	designed	design	VERB
ertr-511	188	5	big	big	ADJ
ertr-511	188	6	data	datum	NOUN
ertr-511	188	7	scenario	scenario	NOUN
ertr-511	188	8	for	for	SCONJ
ertr-511	188	9	visitors	visitor	NOUN
ertr-511	188	10	to	to	PART
ertr-511	188	11	have	have	AUX
ertr-511	188	12	personalized	personalize	VERB
ertr-511	188	13	and	and	CCONJ
ertr-511	188	14	positive	positive	ADJ
ertr-511	188	15	service	service	NOUN
ertr-511	188	16	experience	experience	NOUN
ertr-511	188	17	and	and	CCONJ
ertr-511	188	18	park	park	NOUN
ertr-511	188	19	managers	manager	NOUN
ertr-511	188	20	to	to	PART
ertr-511	188	21	efficiently	efficiently	ADV
ertr-511	188	22	maintain	maintain	VERB
ertr-511	188	23	sustainability	sustainability	NOUN
ertr-511	188	24	to	to	ADP
ertr-511	188	25	the	the	DET
ertr-511	188	26	park	park	NOUN
ertr-511	188	27	operation	operation	NOUN
ertr-511	188	28	.	.	PUNCT
ertr-511	189	1	drawing	draw	VERB
ertr-511	189	2	on	on	ADP
ertr-511	189	3	relevant	relevant	ADJ
ertr-511	189	4	literature	literature	NOUN
ertr-511	189	5	in	in	ADP
ertr-511	189	6	service	service	NOUN
ertr-511	189	7	and	and	CCONJ
ertr-511	189	8	experience	experience	NOUN
ertr-511	189	9	design	design	NOUN
ertr-511	189	10	,	,	PUNCT
ertr-511	189	11	this	this	DET
ertr-511	189	12	research	research	NOUN
ertr-511	189	13	makes	make	VERB
ertr-511	189	14	important	important	ADJ
ertr-511	189	15	academic	academic	ADJ
ertr-511	189	16	contributions	contribution	NOUN
ertr-511	189	17	to	to	PART
ertr-511	189	18	experience	experience	VERB
ertr-511	189	19	design	design	NOUN
ertr-511	189	20	in	in	ADP
ertr-511	189	21	tourism	tourism	NOUN
ertr-511	189	22	.	.	PUNCT
ertr-511	190	1	existing	exist	VERB
ertr-511	190	2	research	research	NOUN
ertr-511	190	3	of	of	ADP
ertr-511	190	4	experience	experience	NOUN
ertr-511	190	5	design	design	NOUN
ertr-511	190	6	and	and	CCONJ
ertr-511	190	7	human	human	NOUN
ertr-511	190	8	-	-	PUNCT
ertr-511	190	9	centered	center	VERB
ertr-511	190	10	design	design	NOUN
ertr-511	190	11	in	in	ADP
ertr-511	190	12	tourism	tourism	NOUN
ertr-511	190	13	context	context	NOUN
ertr-511	190	14	has	have	AUX
ertr-511	190	15	stayed	stay	VERB
ertr-511	190	16	in	in	ADP
ertr-511	190	17	most	most	ADJ
ertr-511	190	18	conceptual	conceptual	ADJ
ertr-511	190	19	papers	paper	NOUN
ertr-511	190	20	(	(	PUNCT
ertr-511	190	21	e.g.	e.g.	ADV
ertr-511	190	22	,	,	PUNCT
ertr-511	190	23	tussyadiah	tussyadiah	PROPN
ertr-511	190	24	,	,	PUNCT
ertr-511	190	25	2014	2014	NUM
ertr-511	190	26	;	;	PUNCT
ertr-511	190	27	zehrer	zehrer	NOUN
ertr-511	190	28	,	,	PUNCT
ertr-511	190	29	2009	2009	NUM
ertr-511	190	30	)	)	PUNCT
ertr-511	190	31	.	.	PUNCT
ertr-511	191	1	this	this	DET
ertr-511	191	2	paper	paper	NOUN
ertr-511	191	3	,	,	PUNCT
ertr-511	191	4	inspired	inspire	VERB
ertr-511	191	5	by	by	ADP
ertr-511	191	6	tussyadiah	tussyadiah	PROPN
ertr-511	191	7	’s	’s	PART
ertr-511	191	8	work	work	NOUN
ertr-511	191	9	is	be	AUX
ertr-511	191	10	to	to	PART
ertr-511	191	11	explore	explore	VERB
ertr-511	191	12	and	and	CCONJ
ertr-511	191	13	adopt	adopt	VERB
ertr-511	191	14	the	the	DET
ertr-511	191	15	pertinent	pertinent	ADJ
ertr-511	191	16	issues	issue	NOUN
ertr-511	191	17	in	in	ADP
ertr-511	191	18	the	the	DET
ertr-511	191	19	relationship	relationship	NOUN
ertr-511	191	20	between	between	ADP
ertr-511	191	21	service	service	NOUN
ertr-511	191	22	experience	experience	NOUN
ertr-511	191	23	and	and	CCONJ
ertr-511	191	24	service	service	NOUN
ertr-511	191	25	design	design	NOUN
ertr-511	191	26	for	for	ADP
ertr-511	191	27	urban	urban	ADJ
ertr-511	191	28	park	park	NOUN
ertr-511	191	29	revitalization	revitalization	NOUN
ertr-511	191	30	in	in	ADP
ertr-511	191	31	the	the	DET
ertr-511	191	32	tourism	tourism	NOUN
ertr-511	191	33	industry	industry	NOUN
ertr-511	191	34	.	.	PUNCT
ertr-511	192	1	this	this	DET
ertr-511	192	2	research	research	NOUN
ertr-511	192	3	can	can	AUX
ertr-511	192	4	verify	verify	VERB
ertr-511	192	5	how	how	SCONJ
ertr-511	192	6	the	the	DET
ertr-511	192	7	service	service	NOUN
ertr-511	192	8	design	design	NOUN
ertr-511	192	9	model	model	NOUN
ertr-511	192	10	can	can	AUX
ertr-511	192	11	be	be	AUX
ertr-511	192	12	applied	apply	VERB
ertr-511	192	13	for	for	ADP
ertr-511	192	14	urban	urban	ADJ
ertr-511	192	15	tourism	tourism	NOUN
ertr-511	192	16	and	and	CCONJ
ertr-511	193	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-511	193	2	e	e	NOUN
ertr-511	193	3	-	-	NOUN
ertr-511	193	4	review	review	NOUN
ertr-511	193	5	of	of	ADP
ertr-511	193	6	tourism	tourism	NOUN
ertr-511	193	7	research	research	NOUN
ertr-511	193	8	(	(	PUNCT
ertr-511	193	9	ertr	ertr	NOUN
ertr-511	193	10	)	)	PUNCT
ertr-511	193	11	,	,	PUNCT
ertr-511	193	12	vol	vol	NOUN
ertr-511	193	13	.	.	PROPN
ertr-511	194	1	17	17	NUM
ertr-511	194	2	,	,	PUNCT
ertr-511	194	3	no	no	INTJ
ertr-511	194	4	.	.	NOUN
ertr-511	194	5	2	2	NUM
ertr-511	194	6	,	,	PUNCT
ertr-511	194	7	2019	2019	NUM
ertr-511	194	8	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	194	9	290	290	NUM
ertr-511	194	10	how	how	SCONJ
ertr-511	194	11	it	it	PRON
ertr-511	194	12	can	can	AUX
ertr-511	194	13	be	be	AUX
ertr-511	194	14	useful	useful	ADJ
ertr-511	194	15	for	for	ADP
ertr-511	194	16	service	service	NOUN
ertr-511	194	17	experience	experience	NOUN
ertr-511	194	18	for	for	ADP
ertr-511	194	19	visitors	visitor	NOUN
ertr-511	194	20	and	and	CCONJ
ertr-511	194	21	park	park	NOUN
ertr-511	194	22	management	management	NOUN
ertr-511	194	23	by	by	ADP
ertr-511	194	24	conducting	conduct	VERB
ertr-511	194	25	the	the	DET
ertr-511	194	26	three	three	NUM
ertr-511	194	27	phases	phase	NOUN
ertr-511	194	28	presented	present	VERB
ertr-511	194	29	in	in	ADP
ertr-511	194	30	tussyadiah	tussyadiah	PROPN
ertr-511	194	31	(	(	PUNCT
ertr-511	194	32	2014	2014	NUM
ertr-511	194	33	)	)	PUNCT
ertr-511	194	34	’s	’s	PART
ertr-511	194	35	work	work	NOUN
ertr-511	194	36	.	.	PUNCT
ertr-511	195	1	regarding	regard	VERB
ertr-511	195	2	practical	practical	ADJ
ertr-511	195	3	contributions	contribution	NOUN
ertr-511	195	4	,	,	PUNCT
ertr-511	195	5	tourism	tourism	NOUN
ertr-511	195	6	service	service	NOUN
ertr-511	195	7	organizations	organization	NOUN
ertr-511	195	8	should	should	AUX
ertr-511	195	9	manage	manage	VERB
ertr-511	195	10	visitor	visitor	NOUN
ertr-511	195	11	experiences	experience	NOUN
ertr-511	195	12	by	by	ADP
ertr-511	195	13	using	use	VERB
ertr-511	195	14	experience	experience	NOUN
ertr-511	195	15	design	design	NOUN
ertr-511	195	16	thinking	thinking	NOUN
ertr-511	195	17	method	method	NOUN
ertr-511	195	18	.	.	PUNCT
ertr-511	196	1	this	this	DET
ertr-511	196	2	paper	paper	NOUN
ertr-511	196	3	has	have	AUX
ertr-511	196	4	applied	apply	VERB
ertr-511	196	5	in	in	ADP
ertr-511	196	6	the	the	DET
ertr-511	196	7	service	service	NOUN
ertr-511	196	8	design	design	NOUN
ertr-511	196	9	process	process	NOUN
ertr-511	196	10	in	in	ADP
ertr-511	196	11	the	the	DET
ertr-511	196	12	tourism	tourism	NOUN
ertr-511	196	13	and	and	CCONJ
ertr-511	196	14	leisure	leisure	NOUN
ertr-511	196	15	context	context	NOUN
ertr-511	196	16	so	so	SCONJ
ertr-511	196	17	that	that	SCONJ
ertr-511	196	18	experience	experience	NOUN
ertr-511	196	19	service	service	NOUN
ertr-511	196	20	design	design	NOUN
ertr-511	196	21	may	may	AUX
ertr-511	196	22	be	be	AUX
ertr-511	196	23	placed	place	VERB
ertr-511	196	24	.	.	PUNCT
ertr-511	197	1	this	this	DET
ertr-511	197	2	paper	paper	NOUN
ertr-511	197	3	strongly	strongly	ADV
ertr-511	197	4	supports	support	VERB
ertr-511	197	5	the	the	DET
ertr-511	197	6	designing	designing	NOUN
ertr-511	197	7	of	of	ADP
ertr-511	197	8	visitors	visitor	NOUN
ertr-511	197	9	’	'	PUNCT
ertr-511	197	10	journeys	journey	NOUN
ertr-511	197	11	and	and	CCONJ
ertr-511	197	12	app	app	NOUN
ertr-511	197	13	touchpoints	touchpoint	NOUN
ertr-511	197	14	by	by	ADP
ertr-511	197	15	using	use	VERB
ertr-511	197	16	ict	ict	NOUN
ertr-511	197	17	-	-	PUNCT
ertr-511	197	18	usage	usage	NOUN
ertr-511	197	19	,	,	PUNCT
ertr-511	197	20	for	for	ADP
ertr-511	197	21	the	the	DET
ertr-511	197	22	visitors	visitor	NOUN
ertr-511	197	23	’	'	PUNCT
ertr-511	197	24	experience	experience	NOUN
ertr-511	197	25	,	,	PUNCT
ertr-511	197	26	and	and	CCONJ
ertr-511	197	27	for	for	ADP
ertr-511	197	28	the	the	DET
ertr-511	197	29	designing	designing	NOUN
ertr-511	197	30	of	of	ADP
ertr-511	197	31	a	a	DET
ertr-511	197	32	dynamic	dynamic	ADJ
ertr-511	197	33	structure	structure	NOUN
ertr-511	197	34	of	of	ADP
ertr-511	197	35	park	park	NOUN
ertr-511	197	36	visit	visit	NOUN
ertr-511	197	37	.	.	PUNCT
ertr-511	198	1	in	in	ADP
ertr-511	198	2	particular	particular	ADJ
ertr-511	198	3	,	,	PUNCT
ertr-511	198	4	we	we	PRON
ertr-511	198	5	present	present	VERB
ertr-511	198	6	how	how	SCONJ
ertr-511	198	7	the	the	DET
ertr-511	198	8	behavioral	behavioral	ADJ
ertr-511	198	9	patterns	pattern	NOUN
ertr-511	198	10	of	of	ADP
ertr-511	198	11	visitors	visitor	NOUN
ertr-511	198	12	in	in	ADP
ertr-511	198	13	the	the	DET
ertr-511	198	14	front	front	ADJ
ertr-511	198	15	stage	stage	NOUN
ertr-511	198	16	and	and	CCONJ
ertr-511	198	17	the	the	DET
ertr-511	198	18	back	back	ADJ
ertr-511	198	19	stage	stage	NOUN
ertr-511	198	20	could	could	AUX
ertr-511	198	21	be	be	AUX
ertr-511	198	22	collected	collect	VERB
ertr-511	198	23	.	.	PUNCT
ertr-511	199	1	this	this	DET
ertr-511	199	2	data	datum	NOUN
ertr-511	199	3	will	will	AUX
ertr-511	199	4	be	be	AUX
ertr-511	199	5	an	an	DET
ertr-511	199	6	important	important	ADJ
ertr-511	199	7	resource	resource	NOUN
ertr-511	199	8	for	for	ADP
ertr-511	199	9	improving	improve	VERB
ertr-511	199	10	park	park	NOUN
ertr-511	199	11	management	management	NOUN
ertr-511	199	12	in	in	ADP
ertr-511	199	13	the	the	DET
ertr-511	199	14	future	future	NOUN
ertr-511	199	15	.	.	PUNCT
ertr-511	200	1	tourism	tourism	NOUN
ertr-511	200	2	managers	manager	NOUN
ertr-511	200	3	,	,	PUNCT
ertr-511	200	4	particularly	particularly	ADV
ertr-511	200	5	considering	consider	VERB
ertr-511	200	6	using	use	VERB
ertr-511	200	7	ict	ict	PROPN
ertr-511	200	8	to	to	PART
ertr-511	200	9	enhance	enhance	VERB
ertr-511	200	10	the	the	DET
ertr-511	200	11	tourism	tourism	NOUN
ertr-511	200	12	experience	experience	NOUN
ertr-511	200	13	,	,	PUNCT
ertr-511	200	14	should	should	AUX
ertr-511	200	15	pay	pay	VERB
ertr-511	200	16	attention	attention	NOUN
ertr-511	200	17	to	to	ADP
ertr-511	200	18	how	how	SCONJ
ertr-511	200	19	visitor	visitor	NOUN
ertr-511	200	20	behavior	behavior	NOUN
ertr-511	200	21	is	be	AUX
ertr-511	200	22	collected	collect	VERB
ertr-511	200	23	into	into	ADP
ertr-511	200	24	data	datum	NOUN
ertr-511	200	25	and	and	CCONJ
ertr-511	200	26	how	how	SCONJ
ertr-511	200	27	it	it	PRON
ertr-511	200	28	interprets	interpret	VERB
ertr-511	200	29	.	.	PUNCT
ertr-511	201	1	this	this	DET
ertr-511	201	2	study	study	NOUN
ertr-511	201	3	provides	provide	VERB
ertr-511	201	4	a	a	DET
ertr-511	201	5	theoretical	theoretical	ADJ
ertr-511	201	6	framework	framework	NOUN
ertr-511	201	7	explaining	explain	VERB
ertr-511	201	8	an	an	DET
ertr-511	201	9	experience	experience	NOUN
ertr-511	201	10	design	design	NOUN
ertr-511	201	11	in	in	ADP
ertr-511	201	12	a	a	DET
ertr-511	201	13	tourism	tourism	NOUN
ertr-511	201	14	context	context	NOUN
ertr-511	201	15	.	.	PUNCT
ertr-511	202	1	more	more	ADV
ertr-511	202	2	importantly	importantly	ADV
ertr-511	202	3	,	,	PUNCT
ertr-511	202	4	our	our	PRON
ertr-511	202	5	study	study	NOUN
ertr-511	202	6	develops	develop	VERB
ertr-511	202	7	a	a	DET
ertr-511	202	8	case	case	NOUN
ertr-511	202	9	of	of	ADP
ertr-511	202	10	service	service	NOUN
ertr-511	202	11	design	design	NOUN
ertr-511	202	12	by	by	ADP
ertr-511	202	13	enabled	enable	VERB
ertr-511	202	14	-	-	PUNCT
ertr-511	202	15	ict	ict	NOUN
ertr-511	202	16	for	for	ADP
ertr-511	202	17	the	the	DET
ertr-511	202	18	scgp	scgp	NOUN
ertr-511	202	19	reinvigoration	reinvigoration	NOUN
ertr-511	202	20	emerging	emerge	VERB
ertr-511	202	21	with	with	ADP
ertr-511	202	22	visitors	visitor	NOUN
ertr-511	202	23	’	'	PUNCT
ertr-511	202	24	holistic	holistic	ADJ
ertr-511	202	25	experience	experience	NOUN
ertr-511	202	26	.	.	PUNCT
ertr-511	203	1	*	*	PUNCT
ertr-511	203	2	acknowledgement	acknowledgement	NOUN
ertr-511	203	3	this	this	DET
ertr-511	203	4	work	work	NOUN
ertr-511	203	5	was	be	AUX
ertr-511	203	6	supported	support	VERB
ertr-511	203	7	by	by	ADP
ertr-511	203	8	the	the	DET
ertr-511	203	9	ministry	ministry	PROPN
ertr-511	203	10	of	of	ADP
ertr-511	203	11	education	education	NOUN
ertr-511	203	12	of	of	ADP
ertr-511	203	13	the	the	DET
ertr-511	203	14	republic	republic	NOUN
ertr-511	203	15	of	of	ADP
ertr-511	203	16	korea	korea	PROPN
ertr-511	203	17	and	and	CCONJ
ertr-511	203	18	the	the	DET
ertr-511	203	19	national	national	PROPN
ertr-511	203	20	research	research	PROPN
ertr-511	203	21	foundation	foundation	PROPN
ertr-511	203	22	of	of	ADP
ertr-511	203	23	korea	korea	PROPN
ertr-511	203	24	(	(	PUNCT
ertr-511	203	25	nrf-2016s1a3a2925146	nrf-2016s1a3a2925146	PROPN
ertr-511	203	26	and	and	CCONJ
ertr-511	203	27	nrf2019s1a3a2098438	nrf2019s1a3a2098438	NOUN
ertr-511	203	28	)	)	PUNCT
ertr-511	203	29	references	reference	NOUN
ertr-511	203	30	berry	berry	VERB
ertr-511	203	31	,	,	PUNCT
ertr-511	203	32	l.	l.	PROPN
ertr-511	203	33	l.	l.	PROPN
ertr-511	203	34	,	,	PUNCT
ertr-511	203	35	e.	e.	PROPN
ertr-511	203	36	a.	a.	PROPN
ertr-511	203	37	wall	wall	PROPN
ertr-511	203	38	,	,	PUNCT
ertr-511	203	39	&	&	CCONJ
ertr-511	203	40	l.	l.	PROPN
ertr-511	203	41	p.	p.	PROPN
ertr-511	203	42	carbone	carbone	PROPN
ertr-511	203	43	.	.	PUNCT
ertr-511	204	1	(	(	PUNCT
ertr-511	204	2	2006	2006	NUM
ertr-511	204	3	)	)	PUNCT
ertr-511	204	4	.	.	PUNCT
ertr-511	205	1	service	service	NOUN
ertr-511	205	2	clues	clue	NOUN
ertr-511	205	3	and	and	CCONJ
ertr-511	205	4	customer	customer	NOUN
ertr-511	205	5	assessment	assessment	NOUN
ertr-511	205	6	of	of	ADP
ertr-511	205	7	the	the	DET
ertr-511	205	8	service	service	NOUN
ertr-511	205	9	experience	experience	NOUN
ertr-511	205	10	:	:	PUNCT
ertr-511	205	11	lessons	lesson	NOUN
ertr-511	205	12	from	from	ADP
ertr-511	205	13	marketing	marketing	NOUN
ertr-511	205	14	.	.	PUNCT
ertr-511	206	1	academy	academy	PROPN
ertr-511	206	2	of	of	ADP
ertr-511	206	3	management	management	NOUN
ertr-511	206	4	perspectives	perspective	NOUN
ertr-511	206	5	,	,	PUNCT
ertr-511	206	6	20	20	NUM
ertr-511	206	7	(	(	PUNCT
ertr-511	206	8	2	2	NUM
ertr-511	206	9	)	)	PUNCT
ertr-511	206	10	,	,	PUNCT
ertr-511	206	11	43	43	NUM
ertr-511	206	12	-	-	SYM
ertr-511	206	13	57	57	NUM
ertr-511	206	14	.	.	PUNCT
ertr-511	207	1	bitner	bitner	NOUN
ertr-511	207	2	,	,	PUNCT
ertr-511	207	3	m.	m.	NOUN
ertr-511	207	4	j.	j.	PROPN
ertr-511	207	5	,	,	PUNCT
ertr-511	207	6	b.	b.	PROPN
ertr-511	207	7	h.	h.	PROPN
ertr-511	207	8	boons	boons	PROPN
ertr-511	207	9	,	,	PUNCT
ertr-511	207	10	&	&	CCONJ
ertr-511	207	11	m.	m.	PROPN
ertr-511	207	12	s.	s.	PROPN
ertr-511	207	13	tetreault	tetreault	PROPN
ertr-511	207	14	.	.	PUNCT
ertr-511	208	1	(	(	PUNCT
ertr-511	208	2	1990	1990	NUM
ertr-511	208	3	)	)	PUNCT
ertr-511	208	4	.	.	PUNCT
ertr-511	209	1	the	the	DET
ertr-511	209	2	service	service	NOUN
ertr-511	209	3	encounter	encounter	NOUN
ertr-511	209	4	:	:	PUNCT
ertr-511	209	5	diagnosing	diagnose	VERB
ertr-511	209	6	favorable	favorable	ADJ
ertr-511	209	7	and	and	CCONJ
ertr-511	209	8	unfavorable	unfavorable	ADJ
ertr-511	209	9	incidents	incident	NOUN
ertr-511	209	10	.	.	PUNCT
ertr-511	210	1	journal	journal	NOUN
ertr-511	210	2	of	of	ADP
ertr-511	210	3	marketing	marketing	NOUN
ertr-511	210	4	,	,	PUNCT
ertr-511	210	5	54	54	NUM
ertr-511	210	6	,	,	PUNCT
ertr-511	210	7	71	71	NUM
ertr-511	210	8	-	-	SYM
ertr-511	210	9	84	84	NUM
ertr-511	210	10	.	.	PUNCT
ertr-511	211	1	breidbach	breidbach	PROPN
ertr-511	211	2	,	,	PUNCT
ertr-511	211	3	c.	c.	PROPN
ertr-511	211	4	f.	f.	PROPN
ertr-511	211	5	,	,	PUNCT
ertr-511	211	6	&	&	CCONJ
ertr-511	211	7	maglio	maglio	PROPN
ertr-511	211	8	,	,	PUNCT
ertr-511	211	9	p.	p.	NOUN
ertr-511	211	10	p.	p.	NOUN
ertr-511	211	11	(	(	PUNCT
ertr-511	211	12	2015	2015	NUM
ertr-511	211	13	)	)	PUNCT
ertr-511	211	14	.	.	PUNCT
ertr-511	212	1	a	a	DET
ertr-511	212	2	service	service	NOUN
ertr-511	212	3	science	science	NOUN
ertr-511	212	4	perspective	perspective	NOUN
ertr-511	212	5	on	on	ADP
ertr-511	212	6	the	the	DET
ertr-511	212	7	role	role	NOUN
ertr-511	212	8	of	of	ADP
ertr-511	212	9	ict	ict	PROPN
ertr-511	212	10	in	in	ADP
ertr-511	212	11	service	service	NOUN
ertr-511	212	12	innovation	innovation	NOUN
ertr-511	212	13	.	.	PUNCT
ertr-511	213	1	ecis	ecis	PROPN
ertr-511	213	2	2015	2015	NUM
ertr-511	213	3	research	research	NOUN
ertr-511	213	4	-	-	PUNCT
ertr-511	213	5	in	in	ADP
ertr-511	213	6	-	-	PUNCT
ertr-511	213	7	progress	progress	NOUN
ertr-511	213	8	papers	paper	NOUN
ertr-511	213	9	,	,	PUNCT
ertr-511	213	10	paper	paper	NOUN
ertr-511	213	11	33	33	NUM
ertr-511	213	12	.	.	PUNCT
ertr-511	214	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-511	214	2	e	e	NOUN
ertr-511	214	3	-	-	NOUN
ertr-511	214	4	review	review	NOUN
ertr-511	214	5	of	of	ADP
ertr-511	214	6	tourism	tourism	NOUN
ertr-511	214	7	research	research	NOUN
ertr-511	214	8	(	(	PUNCT
ertr-511	214	9	ertr	ertr	NOUN
ertr-511	214	10	)	)	PUNCT
ertr-511	214	11	,	,	PUNCT
ertr-511	214	12	vol	vol	NOUN
ertr-511	214	13	.	.	PROPN
ertr-511	214	14	17	17	NUM
ertr-511	214	15	,	,	PUNCT
ertr-511	214	16	no	no	INTJ
ertr-511	214	17	.	.	NOUN
ertr-511	214	18	2	2	NUM
ertr-511	214	19	,	,	PUNCT
ertr-511	214	20	2019	2019	NUM
ertr-511	214	21	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-511	214	22	291	291	NUM
ertr-511	214	23	forbes	forbe	NOUN
ertr-511	214	24	(	(	PUNCT
ertr-511	214	25	2017	2017	NUM
ertr-511	214	26	)	)	PUNCT
ertr-511	214	27	.	.	PUNCT
ertr-511	215	1	disney	disney	NOUN
ertr-511	215	2	using	use	VERB
ertr-511	215	3	technology	technology	NOUN
ertr-511	215	4	to	to	PART
ertr-511	215	5	enhance	enhance	VERB
ertr-511	215	6	its	its	PRON
ertr-511	215	7	park	park	NOUN
ertr-511	215	8	experience	experience	NOUN
ertr-511	215	9	could	could	AUX
ertr-511	215	10	boost	boost	VERB
ertr-511	215	11	revenues	revenue	NOUN
ertr-511	215	12	.	.	PUNCT
ertr-511	216	1	accessed	access	VERB
ertr-511	216	2	jul	jul	PROPN
ertr-511	216	3	.	.	PROPN
ertr-511	216	4	29	29	NUM
ertr-511	216	5	,	,	PUNCT
ertr-511	216	6	2019	2019	NUM
ertr-511	216	7	:	:	PUNCT
ertr-511	216	8	https://www.forbes.com/sites/greatspeculations/2017/03/28/disney-using-technologyto-enhance-its-park-experience-could-boost-revenues/#3f017f06430b	https://www.forbes.com/sites/greatspeculations/2017/03/28/disney-using-technologyto-enhance-its-park-experience-could-boost-revenues/#3f017f06430b	NOUN
ertr-511	216	9	.	.	PUNCT
ertr-511	217	1	francis	francis	PROPN
ertr-511	217	2	,	,	PUNCT
ertr-511	217	3	j.	j.	PROPN
ertr-511	217	4	j.	j.	PROPN
ertr-511	217	5	,	,	PUNCT
ertr-511	217	6	m.	m.	PROPN
ertr-511	217	7	johnston	johnston	PROPN
ertr-511	217	8	,	,	PUNCT
ertr-511	217	9	c.	c.	PROPN
ertr-511	217	10	robertson	robertson	PROPN
ertr-511	217	11	,	,	PUNCT
ertr-511	217	12	l.	l.	PROPN
ertr-511	217	13	glidewell	glidewell	PROPN
ertr-511	217	14	,	,	PUNCT
ertr-511	217	15	v.	v.	X
ertr-511	217	16	entwistle	entwistle	NOUN
ertr-511	217	17	,	,	PUNCT
ertr-511	217	18	m.	m.	NOUN
ertr-511	217	19	eccles	eccles	PROPN
ertr-511	217	20	,	,	PUNCT
ertr-511	217	21	&	&	CCONJ
ertr-511	217	22	m.	m.	PROPN
ertr-511	217	23	grimshaw	grimshaw	PROPN
ertr-511	217	24	.	.	PUNCT
ertr-511	218	1	(	(	PUNCT
ertr-511	218	2	2010	2010	NUM
ertr-511	218	3	)	)	PUNCT
ertr-511	218	4	.	.	PUNCT
ertr-511	219	1	what	what	PRON
ertr-511	219	2	is	be	AUX
ertr-511	219	3	an	an	DET
ertr-511	219	4	adequate	adequate	ADJ
ertr-511	219	5	sample	sample	NOUN
ertr-511	219	6	size	size	NOUN
ertr-511	219	7	?	?	PUNCT
ertr-511	220	1	operationalizing	operationalize	VERB
ertr-511	220	2	data	datum	NOUN
ertr-511	220	3	saturation	saturation	NOUN
ertr-511	220	4	for	for	ADP
ertr-511	220	5	theory	theory	NOUN
ertr-511	220	6	-	-	PUNCT
ertr-511	220	7	based	base	VERB
ertr-511	220	8	studies	study	NOUN
ertr-511	220	9	.	.	PUNCT
ertr-511	221	1	psychology	psychology	NOUN
ertr-511	221	2	and	and	CCONJ
ertr-511	221	3	health	health	NOUN
ertr-511	221	4	,	,	PUNCT
ertr-511	221	5	25	25	NUM
ertr-511	221	6	,	,	PUNCT
ertr-511	221	7	1229–1245	1229–1245	NUM
ertr-511	221	8	.	.	PUNCT
ertr-511	222	1	guest	guest	PROPN
ertr-511	222	2	,	,	PUNCT
ertr-511	222	3	g.	g.	PROPN
ertr-511	222	4	,	,	PUNCT
ertr-511	222	5	bunce	bunce	PROPN
ertr-511	222	6	,	,	PUNCT
ertr-511	222	7	a.	a.	PROPN
ertr-511	222	8	,	,	PUNCT
ertr-511	222	9	&	&	CCONJ
ertr-511	222	10	johnson	johnson	PROPN
ertr-511	222	11	,	,	PUNCT
ertr-511	222	12	l.	l.	PROPN
ertr-511	222	13	(	(	PUNCT
ertr-511	222	14	2006	2006	NUM
ertr-511	222	15	)	)	PUNCT
ertr-511	222	16	.	.	PUNCT
ertr-511	223	1	how	how	SCONJ
ertr-511	223	2	many	many	ADJ
ertr-511	223	3	interviews	interview	NOUN
ertr-511	223	4	are	be	AUX
ertr-511	223	5	enough	enough	ADJ
ertr-511	223	6	?	?	PUNCT
ertr-511	224	1	an	an	DET
ertr-511	224	2	experiment	experiment	NOUN
ertr-511	224	3	with	with	ADP
ertr-511	224	4	data	datum	NOUN
ertr-511	224	5	saturation	saturation	NOUN
ertr-511	224	6	and	and	CCONJ
ertr-511	224	7	variability	variability	NOUN
ertr-511	224	8	.	.	PUNCT
ertr-511	225	1	field	field	NOUN
ertr-511	225	2	methods	method	NOUN
ertr-511	225	3	,	,	PUNCT
ertr-511	225	4	18	18	NUM
ertr-511	225	5	(	(	PUNCT
ertr-511	225	6	1	1	NUM
ertr-511	225	7	)	)	PUNCT
ertr-511	225	8	,	,	PUNCT
ertr-511	225	9	59	59	NUM
ertr-511	225	10	-	-	SYM
ertr-511	225	11	82	82	NUM
ertr-511	225	12	.	.	PUNCT
ertr-511	226	1	hanington	hanington	PROPN
ertr-511	226	2	,	,	PUNCT
ertr-511	226	3	b.	b.	PROPN
ertr-511	226	4	,	,	PUNCT
ertr-511	226	5	&	&	CCONJ
ertr-511	226	6	martin	martin	PROPN
ertr-511	226	7	,	,	PUNCT
ertr-511	226	8	b.	b.	PROPN
ertr-511	226	9	(	(	PUNCT
ertr-511	226	10	2012	2012	NUM
ertr-511	226	11	)	)	PUNCT
ertr-511	226	12	.	.	PUNCT
ertr-511	227	1	universal	universal	ADJ
ertr-511	227	2	methods	method	NOUN
ertr-511	227	3	of	of	ADP
ertr-511	227	4	design	design	NOUN
ertr-511	227	5	:	:	PUNCT
ertr-511	227	6	100	100	NUM
ertr-511	227	7	ways	way	NOUN
ertr-511	227	8	to	to	PART
ertr-511	227	9	research	research	VERB
ertr-511	227	10	complex	complex	ADJ
ertr-511	227	11	problems	problem	NOUN
ertr-511	227	12	,	,	PUNCT
ertr-511	227	13	develop	develop	VERB
ertr-511	227	14	innovative	innovative	ADJ
ertr-511	227	15	ideas	idea	NOUN
ertr-511	227	16	,	,	PUNCT
ertr-511	227	17	and	and	CCONJ
ertr-511	227	18	design	design	VERB
ertr-511	227	19	effective	effective	ADJ
ertr-511	227	20	solutions	solution	NOUN
ertr-511	227	21	.	.	PUNCT
ertr-511	228	1	rockport	rockport	NOUN
ertr-511	228	2	publishers	publisher	NOUN
ertr-511	228	3	.	.	PUNCT
ertr-511	229	1	lusch	lusch	PROPN
ertr-511	229	2	,	,	PUNCT
ertr-511	229	3	r.	r.	PROPN
ertr-511	229	4	f.	f.	PROPN
ertr-511	229	5	,	,	PUNCT
ertr-511	229	6	&	&	CCONJ
ertr-511	229	7	nambisan	nambisan	PROPN
ertr-511	229	8	,	,	PUNCT
ertr-511	229	9	s.	s.	PROPN
ertr-511	229	10	(	(	PUNCT
ertr-511	229	11	2015	2015	NUM
ertr-511	229	12	)	)	PUNCT
ertr-511	229	13	.	.	PUNCT
ertr-511	230	1	service	service	NOUN
ertr-511	230	2	innovation	innovation	NOUN
ertr-511	230	3	:	:	PUNCT
ertr-511	230	4	a	a	DET
ertr-511	230	5	service	service	NOUN
ertr-511	230	6	-	-	PUNCT
ertr-511	230	7	dominant	dominant	ADJ
ertr-511	230	8	-	-	PUNCT
ertr-511	230	9	logic	logic	NOUN
ertr-511	230	10	perspective	perspective	NOUN
ertr-511	230	11	.	.	PUNCT
ertr-511	231	1	mis	mis	PROPN
ertr-511	231	2	quarterly	quarterly	PROPN
ertr-511	231	3	,	,	PUNCT
ertr-511	231	4	39	39	NUM
ertr-511	231	5	(	(	PUNCT
ertr-511	231	6	1	1	NUM
ertr-511	231	7	)	)	PUNCT
ertr-511	231	8	,	,	PUNCT
ertr-511	231	9	155–175	155–175	NUM
ertr-511	231	10	.	.	PUNCT
ertr-511	232	1	mager	mager	PROPN
ertr-511	232	2	,	,	PUNCT
ertr-511	232	3	b.	b.	PROPN
ertr-511	232	4	,	,	PUNCT
ertr-511	232	5	&	&	CCONJ
ertr-511	232	6	sung	sung	PROPN
ertr-511	232	7	,	,	PUNCT
ertr-511	232	8	t.	t.	PROPN
ertr-511	232	9	j.	j.	PROPN
ertr-511	232	10	d.	d.	PROPN
ertr-511	232	11	(	(	PUNCT
ertr-511	232	12	2011	2011	NUM
ertr-511	232	13	)	)	PUNCT
ertr-511	232	14	.	.	PUNCT
ertr-511	233	1	special	special	ADJ
ertr-511	233	2	issue	issue	NOUN
ertr-511	233	3	editorial	editorial	NOUN
ertr-511	233	4	:	:	PUNCT
ertr-511	233	5	designing	design	VERB
ertr-511	233	6	for	for	ADP
ertr-511	233	7	services	service	NOUN
ertr-511	233	8	.	.	PUNCT
ertr-511	234	1	international	international	ADJ
ertr-511	234	2	journal	journal	PROPN
ertr-511	234	3	of	of	ADP
ertr-511	234	4	design	design	NOUN
ertr-511	234	5	,	,	PUNCT
ertr-511	234	6	5	5	NUM
ertr-511	234	7	(	(	PUNCT
ertr-511	234	8	2	2	NUM
ertr-511	234	9	)	)	PUNCT
ertr-511	234	10	,	,	PUNCT
ertr-511	234	11	1	1	NUM
ertr-511	234	12	-	-	SYM
ertr-511	234	13	3	3	NUM
ertr-511	234	14	.	.	PUNCT
ertr-511	235	1	marshall	marshall	PROPN
ertr-511	235	2	,	,	PUNCT
ertr-511	235	3	m.	m.	NOUN
ertr-511	235	4	n.	n.	PROPN
ertr-511	235	5	(	(	PUNCT
ertr-511	235	6	1996	1996	NUM
ertr-511	235	7	)	)	PUNCT
ertr-511	235	8	.	.	PUNCT
ertr-511	236	1	sampling	sample	VERB
ertr-511	236	2	for	for	ADP
ertr-511	236	3	qualitative	qualitative	ADJ
ertr-511	236	4	research	research	NOUN
ertr-511	236	5	.	.	PUNCT
ertr-511	237	1	family	family	NOUN
ertr-511	237	2	practice	practice	NOUN
ertr-511	237	3	,	,	PUNCT
ertr-511	237	4	13	13	NUM
ertr-511	237	5	(	(	PUNCT
ertr-511	237	6	6	6	NUM
ertr-511	237	7	)	)	PUNCT
ertr-511	237	8	,	,	PUNCT
ertr-511	237	9	522	522	NUM
ertr-511	237	10	-	-	SYM
ertr-511	237	11	526	526	NUM
ertr-511	237	12	.	.	PUNCT
ertr-511	238	1	mcdonagh	mcdonagh	PROPN
ertr-511	238	2	,	,	PUNCT
ertr-511	238	3	d.	d.	PROPN
ertr-511	238	4	,	,	PUNCT
ertr-511	238	5	thomas	thomas	PROPN
ertr-511	238	6	,	,	PUNCT
ertr-511	238	7	j.	j.	PROPN
ertr-511	238	8	,	,	PUNCT
ertr-511	238	9	khuri	khuri	PROPN
ertr-511	238	10	,	,	PUNCT
ertr-511	238	11	l.	l.	PROPN
ertr-511	238	12	,	,	PUNCT
ertr-511	238	13	sears	sears	PROPN
ertr-511	238	14	,	,	PUNCT
ertr-511	238	15	s.	s.	PROPN
ertr-511	238	16	h.	h.	PROPN
ertr-511	238	17	,	,	PUNCT
ertr-511	238	18	&	&	CCONJ
ertr-511	238	19	peña	peña	PROPN
ertr-511	238	20	-	-	PUNCT
ertr-511	238	21	mora	mora	PROPN
ertr-511	238	22	,	,	PUNCT
ertr-511	238	23	f.	f.	PROPN
ertr-511	238	24	(	(	PUNCT
ertr-511	238	25	2013	2013	NUM
ertr-511	238	26	)	)	PUNCT
ertr-511	238	27	.	.	PUNCT
ertr-511	239	1	empathic	empathic	ADJ
ertr-511	239	2	design	design	NOUN
ertr-511	239	3	:	:	PUNCT
ertr-511	239	4	research	research	NOUN
ertr-511	239	5	strategies	strategy	NOUN
ertr-511	239	6	.	.	PUNCT
ertr-511	240	1	the	the	DET
ertr-511	240	2	australasian	australasian	ADJ
ertr-511	240	3	medical	medical	ADJ
ertr-511	240	4	journal	journal	NOUN
ertr-511	240	5	,	,	PUNCT
ertr-511	240	6	6	6	NUM
ertr-511	240	7	(	(	PUNCT
ertr-511	240	8	1	1	NUM
ertr-511	240	9	)	)	PUNCT
ertr-511	240	10	,	,	PUNCT
ertr-511	240	11	1	1	NUM
ertr-511	240	12	-	-	SYM
ertr-511	240	13	6	6	NUM
ertr-511	240	14	.	.	PUNCT
ertr-511	240	15	moustakas	moustakas	PROPN
ertr-511	240	16	,	,	PUNCT
ertr-511	240	17	c.	c.	PROPN
ertr-511	240	18	(	(	PUNCT
ertr-511	240	19	1994	1994	NUM
ertr-511	240	20	)	)	PUNCT
ertr-511	240	21	.	.	PUNCT
ertr-511	241	1	phenomenological	phenomenological	ADJ
ertr-511	241	2	research	research	NOUN
ertr-511	241	3	methods	method	NOUN
ertr-511	241	4	.	.	PUNCT
ertr-511	242	1	sage	sage	NOUN
ertr-511	242	2	.	.	PUNCT
ertr-511	243	1	myers	myers	PROPN
ertr-511	243	2	,	,	PUNCT
ertr-511	243	3	i.	i.	PROPN
ertr-511	243	4	b.	b.	PROPN
ertr-511	243	5	,	,	PUNCT
ertr-511	243	6	mccaulley	mccaulley	NOUN
ertr-511	243	7	,	,	PUNCT
ertr-511	243	8	m.	m.	PROPN
ertr-511	243	9	h.	h.	PROPN
ertr-511	243	10	,	,	PUNCT
ertr-511	243	11	&	&	CCONJ
ertr-511	243	12	most	most	ADJ
ertr-511	243	13	,	,	PUNCT
ertr-511	243	14	r.	r.	PROPN
ertr-511	243	15	(	(	PUNCT
ertr-511	243	16	1985	1985	NUM
ertr-511	243	17	)	)	PUNCT
ertr-511	243	18	.	.	PUNCT
ertr-511	244	1	manual	manual	NOUN
ertr-511	244	2	,	,	PUNCT
ertr-511	244	3	a	a	DET
ertr-511	244	4	guide	guide	NOUN
ertr-511	244	5	to	to	ADP
ertr-511	244	6	the	the	DET
ertr-511	244	7	development	development	NOUN
ertr-511	244	8	and	and	CCONJ
ertr-511	244	9	use	use	NOUN
ertr-511	244	10	of	of	ADP
ertr-511	244	11	the	the	DET
ertr-511	244	12	myers	myers	PROPN
ertr-511	244	13	-	-	PUNCT
ertr-511	244	14	briggs	briggs	PROPN
ertr-511	244	15	type	type	PROPN
ertr-511	244	16	indicator	indicator	NOUN
ertr-511	244	17	.	.	PUNCT
ertr-511	245	1	consulting	consult	VERB
ertr-511	245	2	psychologists	psychologist	NOUN
ertr-511	245	3	press	press	VERB
ertr-511	245	4	.	.	PUNCT
ertr-511	246	1	normann	normann	PROPN
ertr-511	246	2	,	,	PUNCT
ertr-511	246	3	r.	r.	PROPN
ertr-511	246	4	(	(	PUNCT
ertr-511	246	5	1991	1991	NUM
ertr-511	246	6	)	)	PUNCT
ertr-511	246	7	.	.	PUNCT
ertr-511	247	1	service	service	NOUN
ertr-511	247	2	management	management	NOUN
ertr-511	247	3	:	:	PUNCT
ertr-511	247	4	strategy	strategy	NOUN
ertr-511	247	5	and	and	CCONJ
ertr-511	247	6	leadership	leadership	NOUN
ertr-511	247	7	in	in	ADP
ertr-511	247	8	service	service	NOUN
ertr-511	247	9	business	business	NOUN
ertr-511	247	10	.	.	PUNCT
ertr-511	248	1	wiley	wiley	PROPN
ertr-511	248	2	.	.	PUNCT
ertr-511	248	3	patrício	patrício	PROPN
ertr-511	248	4	,	,	PUNCT
ertr-511	248	5	l.	l.	PROPN
ertr-511	248	6	,	,	PUNCT
ertr-511	248	7	fisk	fisk	PROPN
ertr-511	248	8	,	,	PUNCT
ertr-511	248	9	r.	r.	PROPN
ertr-511	248	10	p.	p.	PROPN
ertr-511	248	11	,	,	PUNCT
ertr-511	248	12	falcão	falcão	PROPN
ertr-511	248	13	e	e	PROPN
ertr-511	248	14	cunha	cunha	NOUN
ertr-511	248	15	,	,	PUNCT
ertr-511	248	16	j.	j.	PROPN
ertr-511	248	17	,	,	PUNCT
ertr-511	248	18	&	&	CCONJ
ertr-511	248	19	constantine	constantine	PROPN
ertr-511	248	20	,	,	PUNCT
ertr-511	248	21	l.	l.	PROPN
ertr-511	248	22	(	(	PUNCT
ertr-511	248	23	2011	2011	NUM
ertr-511	248	24	)	)	PUNCT
ertr-511	248	25	.	.	PUNCT
ertr-511	249	1	multilevel	multilevel	PROPN
ertr-511	249	2	service	service	NOUN
ertr-511	249	3	design	design	NOUN
ertr-511	249	4	:	:	PUNCT
ertr-511	249	5	from	from	ADP
ertr-511	249	6	customer	customer	NOUN
ertr-511	249	7	value	value	NOUN
ertr-511	249	8	constellation	constellation	NOUN
ertr-511	249	9	to	to	ADP
ertr-511	249	10	service	service	NOUN
ertr-511	249	11	experience	experience	NOUN
ertr-511	249	12	blueprinting	blueprinting	NOUN
ertr-511	249	13	.	.	PUNCT
ertr-511	250	1	journal	journal	NOUN
ertr-511	250	2	of	of	ADP
ertr-511	250	3	service	service	NOUN
ertr-511	250	4	research	research	NOUN
ertr-511	250	5	,	,	PUNCT
ertr-511	250	6	14	14	NUM
ertr-511	250	7	(	(	PUNCT
ertr-511	250	8	2	2	NUM
ertr-511	250	9	)	)	PUNCT
ertr-511	250	10	,	,	PUNCT
ertr-511	250	11	180	180	NUM
ertr-511	250	12	-	-	SYM
ertr-511	250	13	200	200	NUM
ertr-511	250	14	.	.	PUNCT
ertr-511	251	1	pine	pine	PROPN
ertr-511	251	2	,	,	PUNCT
ertr-511	251	3	b.	b.	PROPN
ertr-511	251	4	j.	j.	PROPN
ertr-511	251	5	,	,	PUNCT
ertr-511	251	6	pine	pine	PROPN
ertr-511	251	7	,	,	PUNCT
ertr-511	251	8	j.	j.	PROPN
ertr-511	251	9	,	,	PUNCT
ertr-511	251	10	&	&	CCONJ
ertr-511	251	11	gilmore	gilmore	PROPN
ertr-511	251	12	,	,	PUNCT
ertr-511	251	13	j.	j.	PROPN
ertr-511	251	14	h.	h.	PROPN
ertr-511	251	15	(	(	PUNCT
ertr-511	251	16	1999	1999	NUM
ertr-511	251	17	)	)	PUNCT
ertr-511	251	18	.	.	PUNCT
ertr-511	252	1	the	the	DET
ertr-511	252	2	experience	experience	NOUN
ertr-511	252	3	economy	economy	NOUN
ertr-511	252	4	:	:	PUNCT
ertr-511	252	5	work	work	NOUN
ertr-511	252	6	is	be	AUX
ertr-511	252	7	theatre	theatre	NOUN
ertr-511	252	8	&	&	CCONJ
ertr-511	252	9	every	every	DET
ertr-511	252	10	business	business	NOUN
ertr-511	252	11	a	a	DET
ertr-511	252	12	stage	stage	NOUN
ertr-511	252	13	.	.	PUNCT
ertr-511	253	1	harvard	harvard	PROPN
ertr-511	253	2	business	business	PROPN
ertr-511	253	3	press	press	PROPN
ertr-511	253	4	.	.	PUNCT
ertr-511	254	1	pullman	pullman	PROPN
ertr-511	254	2	,	,	PUNCT
ertr-511	254	3	m.	m.	PROPN
ertr-511	254	4	e.	e.	PROPN
ertr-511	254	5	,	,	PUNCT
ertr-511	254	6	&	&	CCONJ
ertr-511	254	7	gross	gross	ADJ
ertr-511	254	8	,	,	PUNCT
ertr-511	254	9	m.	m.	NOUN
ertr-511	254	10	a.	a.	NOUN
ertr-511	254	11	(	(	PUNCT
ertr-511	254	12	2004	2004	NUM
ertr-511	254	13	)	)	PUNCT
ertr-511	254	14	.	.	PUNCT
ertr-511	255	1	ability	ability	NOUN
ertr-511	255	2	of	of	ADP
ertr-511	255	3	experience	experience	NOUN
ertr-511	255	4	design	design	NOUN
ertr-511	255	5	elements	element	NOUN
ertr-511	255	6	to	to	PART
ertr-511	255	7	elicit	elicit	VERB
ertr-511	255	8	emotions	emotion	NOUN
ertr-511	255	9	and	and	CCONJ
ertr-511	255	10	loyalty	loyalty	NOUN
ertr-511	255	11	behaviors	behavior	NOUN
ertr-511	255	12	.	.	PUNCT
ertr-511	256	1	decision	decision	NOUN
ertr-511	256	2	sciences	science	NOUN
ertr-511	256	3	,	,	PUNCT
ertr-511	256	4	35	35	NUM
ertr-511	256	5	(	(	PUNCT
ertr-511	256	6	3	3	NUM
ertr-511	256	7	)	)	PUNCT
ertr-511	256	8	,	,	PUNCT
ertr-511	256	9	551	551	NUM
ertr-511	256	10	-	-	SYM
ertr-511	256	11	578	578	NUM
ertr-511	256	12	.	.	PUNCT
ertr-511	257	1	suri	suri	PROPN
ertr-511	257	2	,	,	PUNCT
ertr-511	257	3	j.	j.	PROPN
ertr-511	257	4	f.	f.	PROPN
ertr-511	257	5	(	(	PUNCT
ertr-511	257	6	2003	2003	NUM
ertr-511	257	7	)	)	PUNCT
ertr-511	257	8	.	.	PUNCT
ertr-511	258	1	the	the	DET
ertr-511	258	2	experience	experience	NOUN
ertr-511	258	3	of	of	ADP
ertr-511	258	4	evolution	evolution	NOUN
ertr-511	258	5	:	:	PUNCT
ertr-511	258	6	developments	development	NOUN
ertr-511	258	7	in	in	ADP
ertr-511	258	8	design	design	NOUN
ertr-511	258	9	practice	practice	NOUN
ertr-511	258	10	.	.	PUNCT
ertr-511	259	1	the	the	DET
ertr-511	259	2	design	design	NOUN
ertr-511	259	3	journal	journal	NOUN
ertr-511	259	4	,	,	PUNCT
ertr-511	259	5	6	6	NUM
ertr-511	259	6	(	(	PUNCT
ertr-511	259	7	2	2	NUM
ertr-511	259	8	)	)	PUNCT
ertr-511	259	9	,	,	PUNCT
ertr-511	259	10	39	39	NUM
ertr-511	259	11	-	-	SYM
ertr-511	259	12	48	48	NUM
ertr-511	259	13	.	.	PUNCT
ertr-511	259	14	tussyadiah	tussyadiah	PROPN
ertr-511	259	15	,	,	PUNCT
ertr-511	259	16	i.	i.	PROPN
ertr-511	259	17	p.	p.	PROPN
ertr-511	259	18	(	(	PUNCT
ertr-511	259	19	2014	2014	NUM
ertr-511	259	20	)	)	PUNCT
ertr-511	259	21	.	.	PUNCT
ertr-511	260	1	toward	toward	ADP
ertr-511	260	2	a	a	DET
ertr-511	260	3	theoretical	theoretical	ADJ
ertr-511	260	4	foundation	foundation	NOUN
ertr-511	260	5	for	for	ADP
ertr-511	260	6	experience	experience	NOUN
ertr-511	260	7	design	design	NOUN
ertr-511	260	8	in	in	ADP
ertr-511	260	9	tourism	tourism	NOUN
ertr-511	260	10	.	.	PUNCT
ertr-511	261	1	journal	journal	PROPN
ertr-511	261	2	of	of	ADP
ertr-511	261	3	travel	travel	NOUN
ertr-511	261	4	research	research	NOUN
ertr-511	261	5	,	,	PUNCT
ertr-511	261	6	53	53	NUM
ertr-511	261	7	(	(	PUNCT
ertr-511	261	8	5	5	NUM
ertr-511	261	9	)	)	PUNCT
ertr-511	261	10	,	,	PUNCT
ertr-511	261	11	543	543	NUM
ertr-511	261	12	-	-	SYM
ertr-511	261	13	564	564	NUM
ertr-511	261	14	.	.	PUNCT
ertr-511	262	1	yoo	yoo	PROPN
ertr-511	262	2	,	,	PUNCT
ertr-511	262	3	y.	y.	PROPN
ertr-511	262	4	,	,	PUNCT
ertr-511	262	5	boland	boland	PROPN
ertr-511	262	6	,	,	PUNCT
ertr-511	262	7	r.	r.	PROPN
ertr-511	262	8	j.	j.	PROPN
ertr-511	262	9	,	,	PUNCT
ertr-511	262	10	lyytinen	lyytinen	PROPN
ertr-511	262	11	,	,	PUNCT
ertr-511	262	12	k.	k.	PROPN
ertr-511	262	13	,	,	PUNCT
ertr-511	262	14	&	&	CCONJ
ertr-511	262	15	majchrzak	majchrzak	PROPN
ertr-511	262	16	,	,	PUNCT
ertr-511	262	17	a.	a.	NOUN
ertr-511	262	18	(	(	PUNCT
ertr-511	262	19	2012	2012	NUM
ertr-511	262	20	)	)	PUNCT
ertr-511	262	21	.	.	PUNCT
ertr-511	263	1	organizing	organize	VERB
ertr-511	263	2	for	for	ADP
ertr-511	263	3	innovation	innovation	NOUN
ertr-511	263	4	in	in	ADP
ertr-511	263	5	the	the	DET
ertr-511	263	6	digitized	digitize	VERB
ertr-511	263	7	world	world	NOUN
ertr-511	263	8	.	.	PUNCT
ertr-511	264	1	organization	organization	NOUN
ertr-511	264	2	science	science	NOUN
ertr-511	264	3	,	,	PUNCT
ertr-511	264	4	23	23	NUM
ertr-511	264	5	(	(	PUNCT
ertr-511	264	6	5	5	NUM
ertr-511	264	7	)	)	PUNCT
ertr-511	264	8	,	,	PUNCT
ertr-511	264	9	1398–1408	1398–1408	NUM
ertr-511	264	10	.	.	PUNCT
ertr-511	265	1	zehrer	zehrer	NOUN
ertr-511	265	2	,	,	PUNCT
ertr-511	265	3	a.	a.	NOUN
ertr-511	265	4	(	(	PUNCT
ertr-511	265	5	2009	2009	NUM
ertr-511	265	6	)	)	PUNCT
ertr-511	265	7	.	.	PUNCT
ertr-511	266	1	service	service	NOUN
ertr-511	266	2	experience	experience	NOUN
ertr-511	266	3	and	and	CCONJ
ertr-511	266	4	service	service	NOUN
ertr-511	266	5	design	design	NOUN
ertr-511	266	6	:	:	PUNCT
ertr-511	266	7	concepts	concept	NOUN
ertr-511	266	8	and	and	CCONJ
ertr-511	266	9	application	application	NOUN
ertr-511	266	10	in	in	ADP
ertr-511	266	11	tourism	tourism	NOUN
ertr-511	266	12	smes	sme	NOUN
ertr-511	266	13	.	.	PUNCT
ertr-511	267	1	managing	manage	VERB
ertr-511	267	2	service	service	NOUN
ertr-511	267	3	quality	quality	NOUN
ertr-511	267	4	:	:	PUNCT
ertr-511	267	5	an	an	DET
ertr-511	267	6	international	international	ADJ
ertr-511	267	7	journal	journal	NOUN
ertr-511	267	8	,	,	PUNCT
ertr-511	267	9	19	19	NUM
ertr-511	267	10	(	(	PUNCT
ertr-511	267	11	3	3	NUM
ertr-511	267	12	)	)	PUNCT
ertr-511	267	13	,	,	PUNCT
ertr-511	267	14	332	332	NUM
ertr-511	267	15	-	-	SYM
ertr-511	267	16	349	349	NUM
ertr-511	267	17	.	.	PUNCT
ertr-511	268	1	zomerdijk	zomerdijk	PROPN
ertr-511	268	2	,	,	PUNCT
ertr-511	268	3	l.	l.	PROPN
ertr-511	268	4	g.	g.	PROPN
ertr-511	268	5	,	,	PUNCT
ertr-511	268	6	&	&	CCONJ
ertr-511	268	7	voss	voss	PROPN
ertr-511	268	8	,	,	PUNCT
ertr-511	268	9	c.	c.	PROPN
ertr-511	268	10	a.	a.	PROPN
ertr-511	268	11	(	(	PUNCT
ertr-511	268	12	2010	2010	NUM
ertr-511	268	13	)	)	PUNCT
ertr-511	268	14	.	.	PUNCT
ertr-511	269	1	service	service	NOUN
ertr-511	269	2	design	design	NOUN
ertr-511	269	3	for	for	ADP
ertr-511	269	4	experience	experience	NOUN
ertr-511	269	5	-	-	PUNCT
ertr-511	269	6	centric	centric	ADJ
ertr-511	269	7	services	service	NOUN
ertr-511	269	8	.	.	PUNCT
ertr-511	270	1	journal	journal	PROPN
ertr-511	270	2	of	of	ADP
ertr-511	270	3	service	service	NOUN
ertr-511	270	4	research	research	NOUN
ertr-511	270	5	,	,	PUNCT
ertr-511	270	6	13	13	NUM
ertr-511	270	7	(	(	PUNCT
ertr-511	270	8	1	1	NUM
ertr-511	270	9	)	)	PUNCT
ertr-511	270	10	,	,	PUNCT
ertr-511	270	11	67	67	NUM
ertr-511	270	12	-	-	SYM
ertr-511	270	13	82	82	NUM
ertr-511	270	14	.	.	PUNCT
ertr-511	271	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN