id	sid	tid	token	lemma	pos
ertr-539	1	1	e	e	X
ertr-539	1	2	-	-	NOUN
ertr-539	1	3	review	review	NOUN
ertr-539	1	4	of	of	ADP
ertr-539	1	5	tourism	tourism	NOUN
ertr-539	1	6	research	research	NOUN
ertr-539	1	7	(	(	PUNCT
ertr-539	1	8	ertr	ertr	NOUN
ertr-539	1	9	)	)	PUNCT
ertr-539	1	10	,	,	PUNCT
ertr-539	1	11	vol	vol	NOUN
ertr-539	1	12	.	.	PROPN
ertr-539	1	13	17	17	NUM
ertr-539	1	14	,	,	PUNCT
ertr-539	1	15	no	no	INTJ
ertr-539	1	16	.	.	NOUN
ertr-539	1	17	4	4	NUM
ertr-539	1	18	,	,	PUNCT
ertr-539	1	19	2019	2019	NUM
ertr-539	1	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	1	21	546	546	NUM
ertr-539	1	22	yujia	yujia	PROPN
ertr-539	1	23	chen	chen	PROPN
ertr-539	1	24	university	university	PROPN
ertr-539	1	25	of	of	ADP
ertr-539	1	26	surrey	surrey	PROPN
ertr-539	1	27	iis	iis	PROPN
ertr-539	1	28	tussyadiah	tussyadiah	PROPN
ertr-539	1	29	university	university	PROPN
ertr-539	1	30	of	of	ADP
ertr-539	1	31	surrey	surrey	PROPN
ertr-539	1	32	anyu	anyu	PROPN
ertr-539	1	33	liu	liu	PROPN
ertr-539	1	34	university	university	PROPN
ertr-539	1	35	of	of	ADP
ertr-539	1	36	surrey	surrey	PROPN
ertr-539	1	37	will	will	AUX
ertr-539	1	38	guests	guest	NOUN
ertr-539	1	39	use	use	VERB
ertr-539	1	40	peer	peer	NOUN
ertr-539	1	41	-	-	PUNCT
ertr-539	1	42	to	to	ADP
ertr-539	1	43	-	-	PUNCT
ertr-539	1	44	peer	peer	NOUN
ertr-539	1	45	accommodation	accommodation	NOUN
ertr-539	1	46	again	again	ADV
ertr-539	1	47	after	after	ADP
ertr-539	1	48	a	a	DET
ertr-539	1	49	service	service	NOUN
ertr-539	1	50	failure	failure	NOUN
ertr-539	1	51	?	?	PUNCT
ertr-539	2	1	this	this	DET
ertr-539	2	2	study	study	NOUN
ertr-539	2	3	applies	apply	VERB
ertr-539	2	4	3x2	3x2	NUM
ertr-539	2	5	between	between	ADP
ertr-539	2	6	-	-	PUNCT
ertr-539	2	7	subjects	subject	NOUN
ertr-539	2	8	design	design	VERB
ertr-539	2	9	to	to	PART
ertr-539	2	10	examine	examine	VERB
ertr-539	2	11	the	the	DET
ertr-539	2	12	effects	effect	NOUN
ertr-539	2	13	of	of	ADP
ertr-539	2	14	service	service	NOUN
ertr-539	2	15	failure	failure	NOUN
ertr-539	2	16	dimensions	dimension	NOUN
ertr-539	2	17	and	and	CCONJ
ertr-539	2	18	recovery	recovery	NOUN
ertr-539	2	19	strategies	strategy	NOUN
ertr-539	2	20	on	on	ADP
ertr-539	2	21	satisfaction	satisfaction	NOUN
ertr-539	2	22	and	and	CCONJ
ertr-539	2	23	customer	customer	NOUN
ertr-539	2	24	repurchase	repurchase	VERB
ertr-539	2	25	intention	intention	NOUN
ertr-539	2	26	in	in	ADP
ertr-539	2	27	peerto	peerto	NOUN
ertr-539	2	28	-	-	PUNCT
ertr-539	2	29	peer	peer	NOUN
ertr-539	2	30	accommodation	accommodation	NOUN
ertr-539	2	31	.	.	PUNCT
ertr-539	3	1	the	the	DET
ertr-539	3	2	preliminary	preliminary	ADJ
ertr-539	3	3	results	result	NOUN
ertr-539	3	4	,	,	PUNCT
ertr-539	3	5	which	which	PRON
ertr-539	3	6	is	be	AUX
ertr-539	3	7	based	base	VERB
ertr-539	3	8	on	on	ADP
ertr-539	3	9	an	an	DET
ertr-539	3	10	online	online	ADJ
ertr-539	3	11	survey	survey	NOUN
ertr-539	3	12	with	with	ADP
ertr-539	3	13	107	107	NUM
ertr-539	3	14	respondents	respondent	NOUN
ertr-539	3	15	,	,	PUNCT
ertr-539	3	16	revealed	reveal	VERB
ertr-539	3	17	that	that	SCONJ
ertr-539	3	18	the	the	DET
ertr-539	3	19	three	three	NUM
ertr-539	3	20	different	different	ADJ
ertr-539	3	21	dimensions	dimension	NOUN
ertr-539	3	22	of	of	ADP
ertr-539	3	23	service	service	NOUN
ertr-539	3	24	failure	failure	NOUN
ertr-539	3	25	did	do	AUX
ertr-539	3	26	not	not	PART
ertr-539	3	27	yield	yield	VERB
ertr-539	3	28	significant	significant	ADJ
ertr-539	3	29	differences	difference	NOUN
ertr-539	3	30	in	in	ADP
ertr-539	3	31	satisfaction	satisfaction	NOUN
ertr-539	3	32	and	and	CCONJ
ertr-539	3	33	repurchase	repurchase	VERB
ertr-539	3	34	intention	intention	NOUN
ertr-539	3	35	.	.	PUNCT
ertr-539	4	1	however	however	ADV
ertr-539	4	2	,	,	PUNCT
ertr-539	4	3	a	a	DET
ertr-539	4	4	significant	significant	ADJ
ertr-539	4	5	difference	difference	NOUN
ertr-539	4	6	was	be	AUX
ertr-539	4	7	found	find	VERB
ertr-539	4	8	between	between	ADP
ertr-539	4	9	“	"	PUNCT
ertr-539	4	10	compensation	compensation	NOUN
ertr-539	4	11	”	"	PUNCT
ertr-539	4	12	and	and	CCONJ
ertr-539	4	13	“	"	PUNCT
ertr-539	4	14	no	no	DET
ertr-539	4	15	compensation	compensation	NOUN
ertr-539	4	16	”	"	PUNCT
ertr-539	4	17	recovery	recovery	NOUN
ertr-539	4	18	strategies	strategy	NOUN
ertr-539	4	19	in	in	ADP
ertr-539	4	20	satisfaction	satisfaction	NOUN
ertr-539	4	21	and	and	CCONJ
ertr-539	4	22	repurchase	repurchase	VERB
ertr-539	4	23	intention	intention	NOUN
ertr-539	4	24	.	.	PUNCT
ertr-539	5	1	the	the	DET
ertr-539	5	2	types	type	NOUN
ertr-539	5	3	of	of	ADP
ertr-539	5	4	service	service	NOUN
ertr-539	5	5	failure	failure	NOUN
ertr-539	5	6	only	only	ADV
ertr-539	5	7	affect	affect	VERB
ertr-539	5	8	the	the	DET
ertr-539	5	9	relationship	relationship	NOUN
ertr-539	5	10	between	between	ADP
ertr-539	5	11	customer	customer	NOUN
ertr-539	5	12	satisfaction	satisfaction	NOUN
ertr-539	5	13	and	and	CCONJ
ertr-539	5	14	repurchase	repurchase	VERB
ertr-539	5	15	intention	intention	NOUN
ertr-539	5	16	when	when	SCONJ
ertr-539	5	17	a	a	DET
ertr-539	5	18	compensation	compensation	NOUN
ertr-539	5	19	is	be	AUX
ertr-539	5	20	provided	provide	VERB
ertr-539	5	21	.	.	PUNCT
ertr-539	6	1	this	this	PRON
ertr-539	6	2	may	may	AUX
ertr-539	6	3	be	be	AUX
ertr-539	6	4	due	due	ADJ
ertr-539	6	5	to	to	ADP
ertr-539	6	6	the	the	DET
ertr-539	6	7	limited	limited	ADJ
ertr-539	6	8	response	response	NOUN
ertr-539	6	9	in	in	ADP
ertr-539	6	10	each	each	DET
ertr-539	6	11	scenario	scenario	NOUN
ertr-539	6	12	.	.	PUNCT
ertr-539	7	1	therefore	therefore	ADV
ertr-539	7	2	,	,	PUNCT
ertr-539	7	3	in	in	ADP
ertr-539	7	4	future	future	ADJ
ertr-539	7	5	studies	study	NOUN
ertr-539	7	6	,	,	PUNCT
ertr-539	7	7	a	a	DET
ertr-539	7	8	larger	large	ADJ
ertr-539	7	9	sample	sample	NOUN
ertr-539	7	10	is	be	AUX
ertr-539	7	11	needed	need	VERB
ertr-539	7	12	to	to	PART
ertr-539	7	13	confirm	confirm	VERB
ertr-539	7	14	these	these	DET
ertr-539	7	15	preliminary	preliminary	ADJ
ertr-539	7	16	results	result	NOUN
ertr-539	7	17	.	.	PUNCT
ertr-539	8	1	key	key	ADJ
ertr-539	8	2	words	word	NOUN
ertr-539	8	3	:	:	PUNCT
ertr-539	8	4	service	service	NOUN
ertr-539	8	5	failure	failure	NOUN
ertr-539	8	6	,	,	PUNCT
ertr-539	8	7	recovery	recovery	NOUN
ertr-539	8	8	,	,	PUNCT
ertr-539	8	9	peer	peer	NOUN
ertr-539	8	10	-	-	PUNCT
ertr-539	8	11	to	to	ADP
ertr-539	8	12	-	-	PUNCT
ertr-539	8	13	peer	peer	NOUN
ertr-539	8	14	accommodation	accommodation	NOUN
ertr-539	8	15	,	,	PUNCT
ertr-539	8	16	airbnb	airbnb	PROPN
ertr-539	8	17	,	,	PUNCT
ertr-539	8	18	satisfaction	satisfaction	NOUN
ertr-539	8	19	,	,	PUNCT
ertr-539	8	20	repurchase	repurchase	VERB
ertr-539	8	21	intention	intention	NOUN
ertr-539	8	22	yujia	yujia	PROPN
ertr-539	8	23	chen	chen	PROPN
ertr-539	8	24	school	school	PROPN
ertr-539	8	25	of	of	ADP
ertr-539	8	26	hospitality	hospitality	NOUN
ertr-539	8	27	and	and	CCONJ
ertr-539	8	28	tourism	tourism	NOUN
ertr-539	8	29	management	management	NOUN
ertr-539	8	30	university	university	PROPN
ertr-539	8	31	of	of	ADP
ertr-539	8	32	surrey	surrey	PROPN
ertr-539	8	33	guildford	guildford	PROPN
ertr-539	8	34	gu2	gu2	PROPN
ertr-539	8	35	7xh	7xh	PROPN
ertr-539	8	36	united	united	PROPN
ertr-539	8	37	kingdom	kingdom	PROPN
ertr-539	8	38	phone	phone	NOUN
ertr-539	8	39	:	:	PUNCT
ertr-539	9	1	[	[	X
ertr-539	9	2	44	44	NUM
ertr-539	9	3	]	]	SYM
ertr-539	9	4	7596494993	7596494993	NUM
ertr-539	9	5	email	email	NOUN
ertr-539	9	6	:	:	PUNCT
ertr-539	9	7	yujia.chen@surrey.ac.uk	yujia.chen@surrey.ac.uk	NUM
ertr-539	9	8	iis	iis	PROPN
ertr-539	9	9	tussyadiah	tussyadiah	PROPN
ertr-539	9	10	professor	professor	NOUN
ertr-539	9	11	of	of	ADP
ertr-539	9	12	intelligent	intelligent	ADJ
ertr-539	9	13	systems	system	NOUN
ertr-539	9	14	in	in	ADP
ertr-539	9	15	service	service	NOUN
ertr-539	9	16	school	school	NOUN
ertr-539	9	17	of	of	ADP
ertr-539	9	18	hospitality	hospitality	NOUN
ertr-539	9	19	and	and	CCONJ
ertr-539	9	20	tourism	tourism	NOUN
ertr-539	9	21	management	management	NOUN
ertr-539	9	22	university	university	PROPN
ertr-539	9	23	of	of	ADP
ertr-539	9	24	surrey	surrey	PROPN
ertr-539	9	25	guildford	guildford	PROPN
ertr-539	9	26	gu2	gu2	PROPN
ertr-539	9	27	7xh	7xh	PROPN
ertr-539	9	28	united	united	PROPN
ertr-539	9	29	kingdom	kingdom	PROPN
ertr-539	9	30	phone	phone	NOUN
ertr-539	9	31	:	:	PUNCT
ertr-539	10	1	[	[	X
ertr-539	10	2	44	44	NUM
ertr-539	10	3	]	]	SYM
ertr-539	10	4	1483684292	1483684292	NUM
ertr-539	10	5	email	email	NOUN
ertr-539	10	6	:	:	PUNCT
ertr-539	10	7	i.tussyadiah@surrey.ac.uk	i.tussyadiah@surrey.ac.uk	ADJ
ertr-539	10	8	anyu	anyu	ADJ
ertr-539	10	9	liu	liu	PROPN
ertr-539	10	10	lecture	lecture	NOUN
ertr-539	10	11	in	in	ADP
ertr-539	10	12	hospitality	hospitality	NOUN
ertr-539	10	13	management	management	NOUN
ertr-539	10	14	school	school	NOUN
ertr-539	10	15	of	of	ADP
ertr-539	10	16	hospitality	hospitality	NOUN
ertr-539	10	17	and	and	CCONJ
ertr-539	10	18	tourism	tourism	NOUN
ertr-539	10	19	management	management	NOUN
ertr-539	10	20	university	university	PROPN
ertr-539	10	21	of	of	ADP
ertr-539	10	22	surrey	surrey	PROPN
ertr-539	10	23	guildford	guildford	PROPN
ertr-539	10	24	gu2	gu2	PROPN
ertr-539	10	25	7xh	7xh	PROPN
ertr-539	10	26	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-539	10	27	mailto:yujia.chen@surrey.ac.uk	mailto:yujia.chen@surrey.ac.uk	PROPN
ertr-539	10	28	mailto:i.tussyadiah@surrey.ac.uk	mailto:i.tussyadiah@surrey.ac.uk	NOUN
ertr-539	10	29	e	e	NOUN
ertr-539	10	30	-	-	NOUN
ertr-539	10	31	review	review	NOUN
ertr-539	10	32	of	of	ADP
ertr-539	10	33	tourism	tourism	NOUN
ertr-539	10	34	research	research	NOUN
ertr-539	10	35	(	(	PUNCT
ertr-539	10	36	ertr	ertr	NOUN
ertr-539	10	37	)	)	PUNCT
ertr-539	10	38	,	,	PUNCT
ertr-539	10	39	vol	vol	NOUN
ertr-539	10	40	.	.	PROPN
ertr-539	10	41	17	17	NUM
ertr-539	10	42	,	,	PUNCT
ertr-539	10	43	no	no	INTJ
ertr-539	10	44	.	.	NOUN
ertr-539	10	45	4	4	NUM
ertr-539	10	46	,	,	PUNCT
ertr-539	10	47	2019	2019	NUM
ertr-539	10	48	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	10	49	547	547	NUM
ertr-539	10	50	united	united	ADJ
ertr-539	10	51	kingdom	kingdom	PROPN
ertr-539	10	52	phone	phone	NOUN
ertr-539	10	53	:	:	PUNCT
ertr-539	11	1	[	[	X
ertr-539	11	2	44	44	NUM
ertr-539	11	3	]	]	SYM
ertr-539	11	4	7864044654	7864044654	NUM
ertr-539	11	5	email	email	NOUN
ertr-539	11	6	:	:	PUNCT
ertr-539	11	7	anyu.liu@surrey.ac.uk	anyu.liu@surrey.ac.uk	VERB
ertr-539	11	8	yujia	yujia	ADJ
ertr-539	11	9	chen	chen	PROPN
ertr-539	11	10	is	be	AUX
ertr-539	11	11	a	a	DET
ertr-539	11	12	ph.d	ph.d	PROPN
ertr-539	11	13	.	.	PUNCT
ertr-539	11	14	student	student	NOUN
ertr-539	11	15	in	in	ADP
ertr-539	11	16	school	school	NOUN
ertr-539	11	17	of	of	ADP
ertr-539	11	18	hospitality	hospitality	NOUN
ertr-539	11	19	and	and	CCONJ
ertr-539	11	20	tourism	tourism	NOUN
ertr-539	11	21	management	management	NOUN
ertr-539	11	22	at	at	ADP
ertr-539	11	23	university	university	PROPN
ertr-539	11	24	of	of	ADP
ertr-539	11	25	surrey	surrey	PROPN
ertr-539	11	26	.	.	PUNCT
ertr-539	12	1	her	her	PRON
ertr-539	12	2	research	research	NOUN
ertr-539	12	3	interest	interest	NOUN
ertr-539	12	4	focuses	focus	VERB
ertr-539	12	5	on	on	ADP
ertr-539	12	6	the	the	DET
ertr-539	12	7	impact	impact	NOUN
ertr-539	12	8	of	of	ADP
ertr-539	12	9	digital	digital	ADJ
ertr-539	12	10	technology	technology	NOUN
ertr-539	12	11	on	on	ADP
ertr-539	12	12	consumer	consumer	NOUN
ertr-539	12	13	behaviour	behaviour	NOUN
ertr-539	12	14	change	change	NOUN
ertr-539	12	15	,	,	PUNCT
ertr-539	12	16	centring	centre	VERB
ertr-539	12	17	around	around	ADP
ertr-539	12	18	service	service	NOUN
ertr-539	12	19	encounter	encounter	NOUN
ertr-539	12	20	,	,	PUNCT
ertr-539	12	21	sharing	share	VERB
ertr-539	12	22	economy	economy	NOUN
ertr-539	12	23	,	,	PUNCT
ertr-539	12	24	and	and	CCONJ
ertr-539	12	25	p2p	p2p	NOUN
ertr-539	12	26	accommodation	accommodation	NOUN
ertr-539	12	27	.	.	PUNCT
ertr-539	13	1	iis	iis	PROPN
ertr-539	13	2	tussyadiah	tussyadiah	PROPN
ertr-539	13	3	is	be	AUX
ertr-539	13	4	professor	professor	NOUN
ertr-539	13	5	of	of	ADP
ertr-539	13	6	intelligent	intelligent	ADJ
ertr-539	13	7	systems	system	NOUN
ertr-539	13	8	in	in	ADP
ertr-539	13	9	service	service	NOUN
ertr-539	13	10	and	and	CCONJ
ertr-539	13	11	head	head	NOUN
ertr-539	13	12	of	of	ADP
ertr-539	13	13	department	department	NOUN
ertr-539	13	14	of	of	ADP
ertr-539	13	15	hospitality	hospitality	NOUN
ertr-539	13	16	in	in	ADP
ertr-539	13	17	school	school	NOUN
ertr-539	13	18	of	of	ADP
ertr-539	13	19	hospitality	hospitality	NOUN
ertr-539	13	20	and	and	CCONJ
ertr-539	13	21	tourism	tourism	NOUN
ertr-539	13	22	management	management	NOUN
ertr-539	13	23	at	at	ADP
ertr-539	13	24	university	university	PROPN
ertr-539	13	25	of	of	ADP
ertr-539	13	26	surrey	surrey	PROPN
ertr-539	13	27	.	.	PUNCT
ertr-539	14	1	her	her	PRON
ertr-539	14	2	research	research	NOUN
ertr-539	14	3	interest	interest	NOUN
ertr-539	14	4	lies	lie	VERB
ertr-539	14	5	in	in	ADP
ertr-539	14	6	the	the	DET
ertr-539	14	7	intersection	intersection	NOUN
ertr-539	14	8	of	of	ADP
ertr-539	14	9	information	information	NOUN
ertr-539	14	10	systems	system	NOUN
ertr-539	14	11	and	and	CCONJ
ertr-539	14	12	consumer	consumer	NOUN
ertr-539	14	13	behaviour	behaviour	NOUN
ertr-539	14	14	.	.	PUNCT
ertr-539	15	1	anyu	anyu	PROPN
ertr-539	15	2	liu	liu	PROPN
ertr-539	15	3	is	be	AUX
ertr-539	15	4	lecturer	lecturer	NOUN
ertr-539	15	5	in	in	ADP
ertr-539	15	6	hospitality	hospitality	NOUN
ertr-539	15	7	management	management	NOUN
ertr-539	15	8	in	in	ADP
ertr-539	15	9	school	school	NOUN
ertr-539	15	10	of	of	ADP
ertr-539	15	11	hospitality	hospitality	NOUN
ertr-539	15	12	and	and	CCONJ
ertr-539	15	13	tourism	tourism	NOUN
ertr-539	15	14	management	management	NOUN
ertr-539	15	15	at	at	ADP
ertr-539	15	16	university	university	PROPN
ertr-539	15	17	of	of	ADP
ertr-539	15	18	surrey	surrey	PROPN
ertr-539	15	19	.	.	PUNCT
ertr-539	16	1	his	his	PRON
ertr-539	16	2	research	research	NOUN
ertr-539	16	3	interests	interest	NOUN
ertr-539	16	4	are	be	AUX
ertr-539	16	5	in	in	ADP
ertr-539	16	6	the	the	DET
ertr-539	16	7	areas	area	NOUN
ertr-539	16	8	of	of	ADP
ertr-539	16	9	applied	applied	ADJ
ertr-539	16	10	economics	economic	NOUN
ertr-539	16	11	in	in	ADP
ertr-539	16	12	tourism	tourism	NOUN
ertr-539	16	13	and	and	CCONJ
ertr-539	16	14	hospitality	hospitality	NOUN
ertr-539	16	15	and	and	CCONJ
ertr-539	16	16	tourism	tourism	NOUN
ertr-539	16	17	and	and	CCONJ
ertr-539	16	18	hospitality	hospitality	NOUN
ertr-539	16	19	demand	demand	NOUN
ertr-539	16	20	modelling	modelling	NOUN
ertr-539	16	21	and	and	CCONJ
ertr-539	16	22	forecasting	forecasting	NOUN
ertr-539	16	23	.	.	PUNCT
ertr-539	17	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-539	17	2	mailto:anyu.liu@surrey.ac.uk	mailto:anyu.liu@surrey.ac.uk	PROPN
ertr-539	17	3	e	e	NOUN
ertr-539	17	4	-	-	NOUN
ertr-539	17	5	review	review	NOUN
ertr-539	17	6	of	of	ADP
ertr-539	17	7	tourism	tourism	NOUN
ertr-539	17	8	research	research	NOUN
ertr-539	17	9	(	(	PUNCT
ertr-539	17	10	ertr	ertr	NOUN
ertr-539	17	11	)	)	PUNCT
ertr-539	17	12	,	,	PUNCT
ertr-539	17	13	vol	vol	NOUN
ertr-539	17	14	.	.	PROPN
ertr-539	17	15	17	17	NUM
ertr-539	17	16	,	,	PUNCT
ertr-539	17	17	no	no	INTJ
ertr-539	17	18	.	.	NOUN
ertr-539	17	19	4	4	NUM
ertr-539	17	20	,	,	PUNCT
ertr-539	17	21	2019	2019	NUM
ertr-539	17	22	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	17	23	548	548	NUM
ertr-539	17	24	introduction	introduction	NOUN
ertr-539	17	25	as	as	ADP
ertr-539	17	26	peer	peer	NOUN
ertr-539	17	27	-	-	PUNCT
ertr-539	17	28	to	to	ADP
ertr-539	17	29	-	-	PUNCT
ertr-539	17	30	peer	peer	NOUN
ertr-539	17	31	accommodation	accommodation	NOUN
ertr-539	17	32	continues	continue	VERB
ertr-539	17	33	to	to	PART
ertr-539	17	34	grow	grow	VERB
ertr-539	17	35	,	,	PUNCT
ertr-539	17	36	there	there	PRON
ertr-539	17	37	is	be	VERB
ertr-539	17	38	a	a	DET
ertr-539	17	39	mounting	mount	VERB
ertr-539	17	40	evidence	evidence	NOUN
ertr-539	17	41	of	of	ADP
ertr-539	17	42	customer	customer	NOUN
ertr-539	17	43	dissatisfaction	dissatisfaction	NOUN
ertr-539	17	44	,	,	PUNCT
ertr-539	17	45	which	which	PRON
ertr-539	17	46	may	may	AUX
ertr-539	17	47	result	result	VERB
ertr-539	17	48	in	in	ADP
ertr-539	17	49	a	a	DET
ertr-539	17	50	series	series	NOUN
ertr-539	17	51	of	of	ADP
ertr-539	17	52	negative	negative	ADJ
ertr-539	17	53	consequences	consequence	NOUN
ertr-539	17	54	,	,	PUNCT
ertr-539	17	55	such	such	ADJ
ertr-539	17	56	as	as	ADP
ertr-539	17	57	lower	low	ADJ
ertr-539	17	58	repurchase	repurchase	NOUN
ertr-539	17	59	tendency	tendency	NOUN
ertr-539	17	60	and	and	CCONJ
ertr-539	17	61	discontinuance	discontinuance	NOUN
ertr-539	17	62	of	of	ADP
ertr-539	17	63	use	use	NOUN
ertr-539	17	64	.	.	PUNCT
ertr-539	18	1	as	as	SCONJ
ertr-539	18	2	previous	previous	ADJ
ertr-539	18	3	studies	study	NOUN
ertr-539	18	4	suggest	suggest	VERB
ertr-539	18	5	,	,	PUNCT
ertr-539	18	6	the	the	DET
ertr-539	18	7	cost	cost	NOUN
ertr-539	18	8	of	of	ADP
ertr-539	18	9	attracting	attract	VERB
ertr-539	18	10	new	new	ADJ
ertr-539	18	11	customers	customer	NOUN
ertr-539	18	12	is	be	AUX
ertr-539	18	13	always	always	ADV
ertr-539	18	14	higher	high	ADJ
ertr-539	18	15	than	than	ADP
ertr-539	18	16	retaining	retain	VERB
ertr-539	18	17	existing	exist	VERB
ertr-539	18	18	ones	one	NOUN
ertr-539	18	19	(	(	PUNCT
ertr-539	18	20	reichheld	reichheld	PROPN
ertr-539	18	21	&	&	CCONJ
ertr-539	18	22	schefter	schefter	PROPN
ertr-539	18	23	,	,	PUNCT
ertr-539	18	24	2000	2000	NUM
ertr-539	18	25	)	)	PUNCT
ertr-539	18	26	.	.	PUNCT
ertr-539	19	1	therefore	therefore	ADV
ertr-539	19	2	,	,	PUNCT
ertr-539	19	3	it	it	PRON
ertr-539	19	4	is	be	AUX
ertr-539	19	5	crucial	crucial	ADJ
ertr-539	19	6	to	to	PART
ertr-539	19	7	understand	understand	VERB
ertr-539	19	8	customer	customer	NOUN
ertr-539	19	9	repurchase	repurchase	VERB
ertr-539	19	10	intention	intention	NOUN
ertr-539	19	11	in	in	ADP
ertr-539	19	12	peer	peer	NOUN
ertr-539	19	13	-	-	PUNCT
ertr-539	19	14	to	to	ADP
ertr-539	19	15	-	-	PUNCT
ertr-539	19	16	peer	peer	NOUN
ertr-539	19	17	accommodation	accommodation	NOUN
ertr-539	19	18	sector	sector	NOUN
ertr-539	19	19	,	,	PUNCT
ertr-539	19	20	which	which	PRON
ertr-539	19	21	emerged	emerge	VERB
ertr-539	19	22	only	only	ADV
ertr-539	19	23	a	a	DET
ertr-539	19	24	decade	decade	NOUN
ertr-539	19	25	ago	ago	ADV
ertr-539	19	26	.	.	PUNCT
ertr-539	20	1	although	although	SCONJ
ertr-539	20	2	there	there	PRON
ertr-539	20	3	are	be	VERB
ertr-539	20	4	some	some	DET
ertr-539	20	5	studies	study	NOUN
ertr-539	20	6	in	in	ADP
ertr-539	20	7	the	the	DET
ertr-539	20	8	peer	peer	NOUN
ertr-539	20	9	-	-	PUNCT
ertr-539	20	10	to	to	ADP
ertr-539	20	11	-	-	PUNCT
ertr-539	20	12	peer	peer	NOUN
ertr-539	20	13	accommodation	accommodation	NOUN
ertr-539	20	14	literature	literature	NOUN
ertr-539	20	15	investigated	investigate	VERB
ertr-539	20	16	the	the	DET
ertr-539	20	17	repurchase	repurchase	NOUN
ertr-539	20	18	intention	intention	NOUN
ertr-539	20	19	(	(	PUNCT
ertr-539	20	20	e.g.	e.g.	ADV
ertr-539	20	21	,	,	PUNCT
ertr-539	20	22	liang	liang	PROPN
ertr-539	20	23	,	,	PUNCT
ertr-539	20	24	choi	choi	PROPN
ertr-539	20	25	&	&	CCONJ
ertr-539	20	26	joppe	joppe	PROPN
ertr-539	20	27	,	,	PUNCT
ertr-539	20	28	2018	2018	NUM
ertr-539	20	29	;	;	PUNCT
ertr-539	20	30	wang	wang	PROPN
ertr-539	20	31	&	&	CCONJ
ertr-539	20	32	jeong	jeong	PROPN
ertr-539	20	33	,	,	PUNCT
ertr-539	20	34	2018	2018	NUM
ertr-539	20	35	)	)	PUNCT
ertr-539	20	36	,	,	PUNCT
ertr-539	20	37	the	the	DET
ertr-539	20	38	majority	majority	NOUN
ertr-539	20	39	of	of	ADP
ertr-539	20	40	them	they	PRON
ertr-539	20	41	only	only	ADV
ertr-539	20	42	focus	focus	VERB
ertr-539	20	43	on	on	ADP
ertr-539	20	44	the	the	DET
ertr-539	20	45	positive	positive	ADJ
ertr-539	20	46	consumer	consumer	NOUN
ertr-539	20	47	experiences	experience	NOUN
ertr-539	20	48	rather	rather	ADV
ertr-539	20	49	than	than	ADP
ertr-539	20	50	the	the	DET
ertr-539	20	51	negative	negative	ADJ
ertr-539	20	52	ones	one	NOUN
ertr-539	20	53	.	.	PUNCT
ertr-539	21	1	research	research	NOUN
ertr-539	21	2	on	on	ADP
ertr-539	21	3	how	how	SCONJ
ertr-539	21	4	negative	negative	ADJ
ertr-539	21	5	experiences	experience	NOUN
ertr-539	21	6	in	in	ADP
ertr-539	21	7	peer	peer	NOUN
ertr-539	21	8	-	-	PUNCT
ertr-539	21	9	to	to	ADP
ertr-539	21	10	-	-	PUNCT
ertr-539	21	11	peer	peer	NOUN
ertr-539	21	12	accommodation	accommodation	NOUN
ertr-539	21	13	affect	affect	VERB
ertr-539	21	14	customer	customer	NOUN
ertr-539	21	15	satisfaction	satisfaction	NOUN
ertr-539	21	16	and	and	CCONJ
ertr-539	21	17	repurchase	repurchase	VERB
ertr-539	21	18	intention	intention	NOUN
ertr-539	21	19	is	be	AUX
ertr-539	21	20	still	still	ADV
ertr-539	21	21	lacking	lack	VERB
ertr-539	21	22	.	.	PUNCT
ertr-539	22	1	as	as	SCONJ
ertr-539	22	2	failures	failure	NOUN
ertr-539	22	3	are	be	AUX
ertr-539	22	4	oftentimes	oftentime	NOUN
ertr-539	22	5	inevitable	inevitable	ADJ
ertr-539	22	6	in	in	ADP
ertr-539	22	7	hospitality	hospitality	NOUN
ertr-539	22	8	industry	industry	NOUN
ertr-539	22	9	,	,	PUNCT
ertr-539	22	10	it	it	PRON
ertr-539	22	11	is	be	AUX
ertr-539	22	12	important	important	ADJ
ertr-539	22	13	to	to	PART
ertr-539	22	14	identify	identify	VERB
ertr-539	22	15	effective	effective	ADJ
ertr-539	22	16	recovery	recovery	NOUN
ertr-539	22	17	strategies	strategy	NOUN
ertr-539	22	18	which	which	PRON
ertr-539	22	19	can	can	AUX
ertr-539	22	20	compensate	compensate	VERB
ertr-539	22	21	guests	guest	NOUN
ertr-539	22	22	’	'	PUNCT
ertr-539	22	23	negative	negative	ADJ
ertr-539	22	24	experiences	experience	NOUN
ertr-539	22	25	and	and	CCONJ
ertr-539	22	26	thus	thus	ADV
ertr-539	22	27	retain	retain	VERB
ertr-539	22	28	customers	customer	NOUN
ertr-539	22	29	.	.	PUNCT
ertr-539	23	1	therefore	therefore	ADV
ertr-539	23	2	,	,	PUNCT
ertr-539	23	3	this	this	DET
ertr-539	23	4	study	study	NOUN
ertr-539	23	5	aims	aim	VERB
ertr-539	23	6	to	to	PART
ertr-539	23	7	investigate	investigate	VERB
ertr-539	23	8	the	the	DET
ertr-539	23	9	effect	effect	NOUN
ertr-539	23	10	of	of	ADP
ertr-539	23	11	different	different	ADJ
ertr-539	23	12	service	service	NOUN
ertr-539	23	13	failures	failure	NOUN
ertr-539	23	14	and	and	CCONJ
ertr-539	23	15	recovery	recovery	NOUN
ertr-539	23	16	strategies	strategy	NOUN
ertr-539	23	17	on	on	ADP
ertr-539	23	18	customer	customer	NOUN
ertr-539	23	19	satisfaction	satisfaction	NOUN
ertr-539	23	20	and	and	CCONJ
ertr-539	23	21	intention	intention	NOUN
ertr-539	23	22	to	to	PART
ertr-539	23	23	use	use	VERB
ertr-539	23	24	peer	peer	NOUN
ertr-539	23	25	-	-	PUNCT
ertr-539	23	26	to	to	ADP
ertr-539	23	27	-	-	PUNCT
ertr-539	23	28	peer	peer	NOUN
ertr-539	23	29	accommodation	accommodation	NOUN
ertr-539	23	30	again	again	ADV
ertr-539	23	31	.	.	PUNCT
ertr-539	24	1	theoretically	theoretically	ADV
ertr-539	24	2	,	,	PUNCT
ertr-539	24	3	this	this	DET
ertr-539	24	4	study	study	NOUN
ertr-539	24	5	will	will	AUX
ertr-539	24	6	contribute	contribute	VERB
ertr-539	24	7	to	to	ADP
ertr-539	24	8	a	a	DET
ertr-539	24	9	better	well	ADJ
ertr-539	24	10	understanding	understanding	NOUN
ertr-539	24	11	of	of	ADP
ertr-539	24	12	post	post	ADJ
ertr-539	24	13	-	-	ADJ
ertr-539	24	14	consumption	consumption	ADJ
ertr-539	24	15	behaviour	behaviour	NOUN
ertr-539	24	16	in	in	ADP
ertr-539	24	17	peer	peer	NOUN
ertr-539	24	18	-	-	PUNCT
ertr-539	24	19	to	to	ADP
ertr-539	24	20	-	-	PUNCT
ertr-539	24	21	peer	peer	NOUN
ertr-539	24	22	accommodation	accommodation	NOUN
ertr-539	24	23	.	.	PUNCT
ertr-539	25	1	furthermore	furthermore	ADV
ertr-539	25	2	,	,	PUNCT
ertr-539	25	3	this	this	DET
ertr-539	25	4	study	study	NOUN
ertr-539	25	5	will	will	AUX
ertr-539	25	6	inform	inform	VERB
ertr-539	25	7	practitioners	practitioner	NOUN
ertr-539	25	8	,	,	PUNCT
ertr-539	25	9	such	such	ADJ
ertr-539	25	10	as	as	ADP
ertr-539	25	11	platform	platform	NOUN
ertr-539	25	12	providers	provider	NOUN
ertr-539	25	13	and	and	CCONJ
ertr-539	25	14	service	service	NOUN
ertr-539	25	15	providers	provider	NOUN
ertr-539	25	16	,	,	PUNCT
ertr-539	25	17	effective	effective	ADJ
ertr-539	25	18	ways	way	NOUN
ertr-539	25	19	to	to	PART
ertr-539	25	20	manage	manage	VERB
ertr-539	25	21	service	service	NOUN
ertr-539	25	22	failures	failure	NOUN
ertr-539	25	23	and	and	CCONJ
ertr-539	25	24	negative	negative	ADJ
ertr-539	25	25	customer	customer	NOUN
ertr-539	25	26	experiences	experience	NOUN
ertr-539	25	27	.	.	PUNCT
ertr-539	26	1	service	service	NOUN
ertr-539	26	2	failure	failure	NOUN
ertr-539	26	3	and	and	CCONJ
ertr-539	26	4	recovery	recovery	NOUN
ertr-539	26	5	service	service	NOUN
ertr-539	26	6	failures	failure	NOUN
ertr-539	26	7	,	,	PUNCT
ertr-539	26	8	which	which	PRON
ertr-539	26	9	occur	occur	VERB
ertr-539	26	10	when	when	SCONJ
ertr-539	26	11	service	service	NOUN
ertr-539	26	12	provided	provide	VERB
ertr-539	26	13	falls	fall	NOUN
ertr-539	26	14	below	below	ADP
ertr-539	26	15	the	the	DET
ertr-539	26	16	customer	customer	NOUN
ertr-539	26	17	’s	’s	PART
ertr-539	26	18	expectation	expectation	NOUN
ertr-539	26	19	(	(	PUNCT
ertr-539	26	20	hoffman	hoffman	PROPN
ertr-539	26	21	&	&	CCONJ
ertr-539	26	22	bateson	bateson	PROPN
ertr-539	26	23	,	,	PUNCT
ertr-539	26	24	2010	2010	NUM
ertr-539	26	25	)	)	PUNCT
ertr-539	26	26	,	,	PUNCT
ertr-539	26	27	are	be	AUX
ertr-539	26	28	considered	consider	VERB
ertr-539	26	29	to	to	PART
ertr-539	26	30	be	be	AUX
ertr-539	26	31	one	one	NUM
ertr-539	26	32	of	of	ADP
ertr-539	26	33	the	the	DET
ertr-539	26	34	key	key	ADJ
ertr-539	26	35	determinants	determinant	NOUN
ertr-539	26	36	of	of	ADP
ertr-539	26	37	customer	customer	NOUN
ertr-539	26	38	dissatisfaction	dissatisfaction	NOUN
ertr-539	26	39	and	and	CCONJ
ertr-539	26	40	switching	switching	NOUN
ertr-539	26	41	behaviours	behaviour	NOUN
ertr-539	26	42	(	(	PUNCT
ertr-539	26	43	smith	smith	PROPN
ertr-539	26	44	,	,	PUNCT
ertr-539	26	45	bolton	bolton	PROPN
ertr-539	26	46	,	,	PUNCT
ertr-539	26	47	&	&	CCONJ
ertr-539	26	48	wagner	wagner	PROPN
ertr-539	26	49	,	,	PUNCT
ertr-539	26	50	1999	1999	NUM
ertr-539	26	51	;	;	PUNCT
ertr-539	26	52	tax	tax	NOUN
ertr-539	26	53	&	&	CCONJ
ertr-539	26	54	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-539	26	55	e	e	PROPN
ertr-539	26	56	-	-	NOUN
ertr-539	26	57	review	review	NOUN
ertr-539	26	58	of	of	ADP
ertr-539	26	59	tourism	tourism	NOUN
ertr-539	26	60	research	research	NOUN
ertr-539	26	61	(	(	PUNCT
ertr-539	26	62	ertr	ertr	NOUN
ertr-539	26	63	)	)	PUNCT
ertr-539	26	64	,	,	PUNCT
ertr-539	26	65	vol	vol	NOUN
ertr-539	26	66	.	.	PROPN
ertr-539	26	67	17	17	NUM
ertr-539	26	68	,	,	PUNCT
ertr-539	26	69	no	no	INTJ
ertr-539	26	70	.	.	NOUN
ertr-539	26	71	4	4	NUM
ertr-539	26	72	,	,	PUNCT
ertr-539	26	73	2019	2019	NUM
ertr-539	26	74	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	26	75	549	549	NUM
ertr-539	26	76	brown	brown	ADJ
ertr-539	26	77	,	,	PUNCT
ertr-539	26	78	1998	1998	NUM
ertr-539	26	79	)	)	PUNCT
ertr-539	26	80	.	.	PUNCT
ertr-539	27	1	previous	previous	ADJ
ertr-539	27	2	research	research	NOUN
ertr-539	27	3	suggests	suggest	VERB
ertr-539	27	4	that	that	SCONJ
ertr-539	27	5	service	service	NOUN
ertr-539	27	6	failure	failure	NOUN
ertr-539	27	7	can	can	AUX
ertr-539	27	8	be	be	AUX
ertr-539	27	9	divided	divide	VERB
ertr-539	27	10	into	into	ADP
ertr-539	27	11	two	two	NUM
ertr-539	27	12	broad	broad	ADJ
ertr-539	27	13	dimensions	dimension	NOUN
ertr-539	27	14	:	:	PUNCT
ertr-539	27	15	outcome	outcome	NOUN
ertr-539	27	16	and	and	CCONJ
ertr-539	27	17	process	process	NOUN
ertr-539	27	18	dimensions	dimension	NOUN
ertr-539	27	19	(	(	PUNCT
ertr-539	27	20	hoffman	hoffman	PROPN
ertr-539	27	21	&	&	CCONJ
ertr-539	27	22	chung	chung	PROPN
ertr-539	27	23	,	,	PUNCT
ertr-539	27	24	1999	1999	NUM
ertr-539	27	25	)	)	PUNCT
ertr-539	27	26	.	.	PUNCT
ertr-539	28	1	outcome	outcome	NOUN
ertr-539	28	2	failure	failure	NOUN
ertr-539	28	3	normally	normally	ADV
ertr-539	28	4	happens	happen	VERB
ertr-539	28	5	when	when	SCONJ
ertr-539	28	6	the	the	DET
ertr-539	28	7	core	core	NOUN
ertr-539	28	8	service	service	NOUN
ertr-539	28	9	is	be	AUX
ertr-539	28	10	not	not	PART
ertr-539	28	11	performed	perform	VERB
ertr-539	28	12	as	as	SCONJ
ertr-539	28	13	expected	expect	VERB
ertr-539	28	14	to	to	PART
ertr-539	28	15	satisfy	satisfy	VERB
ertr-539	28	16	the	the	DET
ertr-539	28	17	customers	customer	NOUN
ertr-539	28	18	’	’	PART
ertr-539	28	19	basic	basic	ADJ
ertr-539	28	20	needs	need	NOUN
ertr-539	28	21	(	(	PUNCT
ertr-539	28	22	i.e.	i.e.	X
ertr-539	28	23	,	,	PUNCT
ertr-539	28	24	an	an	DET
ertr-539	28	25	unavailable	unavailable	ADJ
ertr-539	28	26	service	service	NOUN
ertr-539	28	27	)	)	PUNCT
ertr-539	28	28	,	,	PUNCT
ertr-539	28	29	while	while	SCONJ
ertr-539	28	30	process	process	NOUN
ertr-539	28	31	failure	failure	NOUN
ertr-539	28	32	refers	refer	VERB
ertr-539	28	33	to	to	ADP
ertr-539	28	34	the	the	DET
ertr-539	28	35	situation	situation	NOUN
ertr-539	28	36	when	when	SCONJ
ertr-539	28	37	the	the	DET
ertr-539	28	38	core	core	NOUN
ertr-539	28	39	services	service	NOUN
ertr-539	28	40	are	be	AUX
ertr-539	28	41	somehow	somehow	ADV
ertr-539	28	42	flawed	flawed	ADJ
ertr-539	28	43	or	or	CCONJ
ertr-539	28	44	deficient	deficient	ADJ
ertr-539	28	45	during	during	ADP
ertr-539	28	46	the	the	DET
ertr-539	28	47	delivery	delivery	NOUN
ertr-539	28	48	process	process	NOUN
ertr-539	28	49	(	(	PUNCT
ertr-539	28	50	e.g.	e.g.	ADV
ertr-539	28	51	,	,	PUNCT
ertr-539	28	52	inattentive	inattentive	ADJ
ertr-539	28	53	service	service	NOUN
ertr-539	28	54	)	)	PUNCT
ertr-539	28	55	(	(	PUNCT
ertr-539	28	56	smith	smith	PROPN
ertr-539	28	57	et	et	PROPN
ertr-539	28	58	al	al	PROPN
ertr-539	28	59	.	.	PROPN
ertr-539	28	60	,	,	PUNCT
ertr-539	28	61	1999	1999	NUM
ertr-539	28	62	)	)	PUNCT
ertr-539	28	63	.	.	PUNCT
ertr-539	29	1	one	one	NUM
ertr-539	29	2	of	of	ADP
ertr-539	29	3	the	the	DET
ertr-539	29	4	most	most	ADV
ertr-539	29	5	popular	popular	ADJ
ertr-539	29	6	classifications	classification	NOUN
ertr-539	29	7	of	of	ADP
ertr-539	29	8	service	service	NOUN
ertr-539	29	9	failure	failure	NOUN
ertr-539	29	10	is	be	AUX
ertr-539	29	11	proposed	propose	VERB
ertr-539	29	12	by	by	ADP
ertr-539	29	13	bitner	bitner	NOUN
ertr-539	29	14	,	,	PUNCT
ertr-539	29	15	booms	boom	NOUN
ertr-539	29	16	,	,	PUNCT
ertr-539	29	17	and	and	CCONJ
ertr-539	29	18	tetreault	tetreault	NOUN
ertr-539	29	19	(	(	PUNCT
ertr-539	29	20	1990	1990	NUM
ertr-539	29	21	)	)	PUNCT
ertr-539	29	22	,	,	PUNCT
ertr-539	29	23	suggesting	suggest	VERB
ertr-539	29	24	that	that	SCONJ
ertr-539	29	25	most	most	ADJ
ertr-539	29	26	of	of	ADP
ertr-539	29	27	service	service	NOUN
ertr-539	29	28	failures	failure	NOUN
ertr-539	29	29	result	result	VERB
ertr-539	29	30	from	from	ADP
ertr-539	29	31	frontline	frontline	NOUN
ertr-539	29	32	employees	employee	NOUN
ertr-539	29	33	responding	respond	VERB
ertr-539	29	34	poorly	poorly	ADV
ertr-539	29	35	towards	towards	ADP
ertr-539	29	36	core	core	NOUN
ertr-539	29	37	service	service	NOUN
ertr-539	29	38	,	,	PUNCT
ertr-539	29	39	customers	customer	NOUN
ertr-539	29	40	’	'	PUNCT
ertr-539	29	41	needs	need	NOUN
ertr-539	29	42	and	and	CCONJ
ertr-539	29	43	requests	request	NOUN
ertr-539	29	44	,	,	PUNCT
ertr-539	29	45	and	and	CCONJ
ertr-539	29	46	due	due	ADP
ertr-539	29	47	to	to	ADP
ertr-539	29	48	their	their	PRON
ertr-539	29	49	unprompted	unprompted	ADJ
ertr-539	29	50	and	and	CCONJ
ertr-539	29	51	unsolicited	unsolicited	ADJ
ertr-539	29	52	action	action	NOUN
ertr-539	29	53	.	.	PUNCT
ertr-539	30	1	service	service	NOUN
ertr-539	30	2	failures	failure	NOUN
ertr-539	30	3	are	be	AUX
ertr-539	30	4	inevitable	inevitable	ADJ
ertr-539	30	5	in	in	ADP
ertr-539	30	6	any	any	DET
ertr-539	30	7	service	service	NOUN
ertr-539	30	8	delivery	delivery	NOUN
ertr-539	30	9	process	process	NOUN
ertr-539	30	10	,	,	PUNCT
ertr-539	30	11	thus	thus	ADV
ertr-539	30	12	whether	whether	SCONJ
ertr-539	30	13	service	service	NOUN
ertr-539	30	14	provider	provider	NOUN
ertr-539	30	15	can	can	AUX
ertr-539	30	16	provide	provide	VERB
ertr-539	30	17	an	an	DET
ertr-539	30	18	effective	effective	ADJ
ertr-539	30	19	service	service	NOUN
ertr-539	30	20	recovery	recovery	NOUN
ertr-539	30	21	is	be	AUX
ertr-539	30	22	crucial	crucial	ADJ
ertr-539	30	23	.	.	PUNCT
ertr-539	31	1	this	this	PRON
ertr-539	31	2	establishes	establish	VERB
ertr-539	31	3	the	the	DET
ertr-539	31	4	need	need	NOUN
ertr-539	31	5	for	for	ADP
ertr-539	31	6	a	a	DET
ertr-539	31	7	good	good	ADJ
ertr-539	31	8	service	service	NOUN
ertr-539	31	9	recovery	recovery	NOUN
ertr-539	31	10	.	.	PUNCT
ertr-539	32	1	service	service	NOUN
ertr-539	32	2	recovery	recovery	NOUN
ertr-539	32	3	is	be	AUX
ertr-539	32	4	a	a	DET
ertr-539	32	5	process	process	NOUN
ertr-539	32	6	to	to	PART
ertr-539	32	7	turn	turn	VERB
ertr-539	32	8	the	the	DET
ertr-539	32	9	dissatisfied	dissatisfied	ADJ
ertr-539	32	10	customers	customer	NOUN
ertr-539	32	11	into	into	ADP
ertr-539	32	12	satisfied	satisfied	ADJ
ertr-539	32	13	ones	one	NOUN
ertr-539	32	14	by	by	ADP
ertr-539	32	15	providing	provide	VERB
ertr-539	32	16	a	a	DET
ertr-539	32	17	series	series	NOUN
ertr-539	32	18	of	of	ADP
ertr-539	32	19	actions	action	NOUN
ertr-539	32	20	(	(	PUNCT
ertr-539	32	21	grönroos	grönroos	NOUN
ertr-539	32	22	,	,	PUNCT
ertr-539	32	23	1988	1988	NUM
ertr-539	32	24	)	)	PUNCT
ertr-539	32	25	.	.	PUNCT
ertr-539	33	1	it	it	PRON
ertr-539	33	2	is	be	AUX
ertr-539	33	3	very	very	ADV
ertr-539	33	4	context	context	NOUN
ertr-539	33	5	-	-	PUNCT
ertr-539	33	6	specific	specific	NOUN
ertr-539	33	7	,	,	PUNCT
ertr-539	33	8	which	which	PRON
ertr-539	33	9	means	mean	VERB
ertr-539	33	10	that	that	SCONJ
ertr-539	33	11	effective	effective	ADJ
ertr-539	33	12	recovery	recovery	NOUN
ertr-539	33	13	strategies	strategy	NOUN
ertr-539	33	14	should	should	AUX
ertr-539	33	15	be	be	AUX
ertr-539	33	16	specified	specify	VERB
ertr-539	33	17	to	to	ADP
ertr-539	33	18	particular	particular	ADJ
ertr-539	33	19	service	service	NOUN
ertr-539	33	20	failures	failure	NOUN
ertr-539	33	21	.	.	PUNCT
ertr-539	34	1	there	there	PRON
ertr-539	34	2	are	be	VERB
ertr-539	34	3	eleven	eleven	NUM
ertr-539	34	4	frequently	frequently	ADV
ertr-539	34	5	adopted	adopt	VERB
ertr-539	34	6	recovery	recovery	NOUN
ertr-539	34	7	strategies	strategy	NOUN
ertr-539	34	8	in	in	ADP
ertr-539	34	9	traditional	traditional	ADJ
ertr-539	34	10	hospitality	hospitality	NOUN
ertr-539	34	11	industry	industry	NOUN
ertr-539	34	12	,	,	PUNCT
ertr-539	34	13	including	include	VERB
ertr-539	34	14	compensatory	compensatory	ADJ
ertr-539	34	15	responses	response	NOUN
ertr-539	34	16	(	(	PUNCT
ertr-539	34	17	e.g.	e.g.	ADV
ertr-539	34	18	,	,	PUNCT
ertr-539	34	19	discount	discount	NOUN
ertr-539	34	20	,	,	PUNCT
ertr-539	34	21	coupon	coupon	NOUN
ertr-539	34	22	,	,	PUNCT
ertr-539	34	23	free	free	ADJ
ertr-539	34	24	upgrade	upgrade	NOUN
ertr-539	34	25	,	,	PUNCT
ertr-539	34	26	etc	etc	X
ertr-539	34	27	.	.	X
ertr-539	34	28	)	)	PUNCT
ertr-539	34	29	,	,	PUNCT
ertr-539	34	30	managerial	managerial	ADJ
ertr-539	34	31	responses	response	NOUN
ertr-539	34	32	,	,	PUNCT
ertr-539	34	33	corrective	corrective	ADJ
ertr-539	34	34	responses	response	NOUN
ertr-539	34	35	(	(	PUNCT
ertr-539	34	36	e.g.	e.g.	ADV
ertr-539	34	37	,	,	PUNCT
ertr-539	34	38	replacement	replacement	NOUN
ertr-539	34	39	,	,	PUNCT
ertr-539	34	40	correction	correction	NOUN
ertr-539	34	41	,	,	PUNCT
ertr-539	34	42	etc	etc	X
ertr-539	34	43	.	.	X
ertr-539	34	44	)	)	PUNCT
ertr-539	34	45	,	,	PUNCT
ertr-539	34	46	empathetic	empathetic	ADJ
ertr-539	34	47	responses	response	NOUN
ertr-539	34	48	(	(	PUNCT
ertr-539	34	49	e.g.	e.g.	ADV
ertr-539	34	50	,	,	PUNCT
ertr-539	34	51	apology	apology	NOUN
ertr-539	34	52	)	)	PUNCT
ertr-539	34	53	,	,	PUNCT
ertr-539	34	54	and	and	CCONJ
ertr-539	34	55	no	no	DET
ertr-539	34	56	recovery	recovery	NOUN
ertr-539	34	57	taken	take	VERB
ertr-539	34	58	(	(	PUNCT
ertr-539	34	59	hoffman	hoffman	PROPN
ertr-539	34	60	&	&	CCONJ
ertr-539	34	61	chung	chung	PROPN
ertr-539	34	62	,	,	PUNCT
ertr-539	34	63	1999	1999	NUM
ertr-539	34	64	)	)	PUNCT
ertr-539	34	65	.	.	PUNCT
ertr-539	35	1	online	online	ADJ
ertr-539	35	2	service	service	NOUN
ertr-539	35	3	failures	failure	NOUN
ertr-539	35	4	and	and	CCONJ
ertr-539	35	5	recovery	recovery	NOUN
ertr-539	35	6	differ	differ	VERB
ertr-539	35	7	from	from	ADP
ertr-539	35	8	those	those	PRON
ertr-539	35	9	in	in	ADP
ertr-539	35	10	traditional	traditional	ADJ
ertr-539	35	11	services	service	NOUN
ertr-539	35	12	.	.	PUNCT
ertr-539	36	1	as	as	SCONJ
ertr-539	36	2	technology	technology	NOUN
ertr-539	36	3	plays	play	VERB
ertr-539	36	4	an	an	DET
ertr-539	36	5	increasingly	increasingly	ADV
ertr-539	36	6	important	important	ADJ
ertr-539	36	7	role	role	NOUN
ertr-539	36	8	in	in	ADP
ertr-539	36	9	service	service	NOUN
ertr-539	36	10	delivery	delivery	NOUN
ertr-539	36	11	process	process	NOUN
ertr-539	36	12	,	,	PUNCT
ertr-539	36	13	some	some	DET
ertr-539	36	14	technological	technological	ADJ
ertr-539	36	15	issues	issue	NOUN
ertr-539	36	16	that	that	PRON
ertr-539	36	17	are	be	AUX
ertr-539	36	18	unique	unique	ADJ
ertr-539	36	19	to	to	ADP
ertr-539	36	20	online	online	ADJ
ertr-539	36	21	encounter	encounter	NOUN
ertr-539	36	22	(	(	PUNCT
ertr-539	36	23	e.g.	e.g.	ADV
ertr-539	36	24	,	,	PUNCT
ertr-539	36	25	website	website	NOUN
ertr-539	36	26	design	design	NOUN
ertr-539	36	27	,	,	PUNCT
ertr-539	36	28	payment	payment	NOUN
ertr-539	36	29	,	,	PUNCT
ertr-539	36	30	security	security	NOUN
ertr-539	36	31	and	and	CCONJ
ertr-539	36	32	privacy	privacy	NOUN
ertr-539	36	33	)	)	PUNCT
ertr-539	36	34	arise	arise	NOUN
ertr-539	36	35	(	(	PUNCT
ertr-539	36	36	holloway	holloway	PROPN
ertr-539	36	37	&	&	CCONJ
ertr-539	36	38	beatty	beatty	PROPN
ertr-539	36	39	,	,	PUNCT
ertr-539	36	40	2003	2003	NUM
ertr-539	36	41	)	)	PUNCT
ertr-539	36	42	,	,	PUNCT
ertr-539	36	43	as	as	SCONJ
ertr-539	36	44	human	human	ADJ
ertr-539	36	45	interaction	interaction	NOUN
ertr-539	36	46	has	have	AUX
ertr-539	36	47	been	be	AUX
ertr-539	36	48	replaced	replace	VERB
ertr-539	36	49	by	by	ADP
ertr-539	36	50	technology	technology	NOUN
ertr-539	36	51	(	(	PUNCT
ertr-539	36	52	fan	fan	PROPN
ertr-539	36	53	,	,	PUNCT
ertr-539	36	54	wu	wu	PROPN
ertr-539	36	55	,	,	PUNCT
ertr-539	36	56	&	&	CCONJ
ertr-539	36	57	wu	wu	PROPN
ertr-539	36	58	,	,	PUNCT
ertr-539	36	59	2010	2010	NUM
ertr-539	36	60	;	;	PUNCT
ertr-539	36	61	forbes	forbes	PROPN
ertr-539	36	62	,	,	PUNCT
ertr-539	36	63	kelley	kelley	PROPN
ertr-539	36	64	,	,	PUNCT
ertr-539	36	65	&	&	CCONJ
ertr-539	36	66	hoffman	hoffman	PROPN
ertr-539	36	67	,	,	PUNCT
ertr-539	36	68	2005	2005	NUM
ertr-539	36	69	)	)	PUNCT
ertr-539	36	70	.	.	PUNCT
ertr-539	37	1	in	in	ADP
ertr-539	37	2	an	an	DET
ertr-539	37	3	online	online	ADJ
ertr-539	37	4	environment	environment	NOUN
ertr-539	37	5	,	,	PUNCT
ertr-539	37	6	serenko	serenko	NOUN
ertr-539	37	7	and	and	CCONJ
ertr-539	37	8	stach	stach	NOUN
ertr-539	37	9	(	(	PUNCT
ertr-539	37	10	2009	2009	NUM
ertr-539	37	11	)	)	PUNCT
ertr-539	37	12	find	find	VERB
ertr-539	37	13	that	that	SCONJ
ertr-539	37	14	when	when	SCONJ
ertr-539	37	15	travellers	traveller	NOUN
ertr-539	37	16	try	try	VERB
ertr-539	37	17	to	to	PART
ertr-539	37	18	book	book	VERB
ertr-539	37	19	their	their	PRON
ertr-539	37	20	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-539	37	21	e	e	NOUN
ertr-539	37	22	-	-	NOUN
ertr-539	37	23	review	review	NOUN
ertr-539	37	24	of	of	ADP
ertr-539	37	25	tourism	tourism	NOUN
ertr-539	37	26	research	research	NOUN
ertr-539	37	27	(	(	PUNCT
ertr-539	37	28	ertr	ertr	NOUN
ertr-539	37	29	)	)	PUNCT
ertr-539	37	30	,	,	PUNCT
ertr-539	37	31	vol	vol	NOUN
ertr-539	37	32	.	.	PROPN
ertr-539	37	33	17	17	NUM
ertr-539	37	34	,	,	PUNCT
ertr-539	37	35	no	no	INTJ
ertr-539	37	36	.	.	NOUN
ertr-539	37	37	4	4	NUM
ertr-539	37	38	,	,	PUNCT
ertr-539	37	39	2019	2019	NUM
ertr-539	37	40	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	37	41	550	550	NUM
ertr-539	37	42	accommodation	accommodation	NOUN
ertr-539	37	43	,	,	PUNCT
ertr-539	37	44	service	service	NOUN
ertr-539	37	45	failures	failure	NOUN
ertr-539	37	46	are	be	AUX
ertr-539	37	47	normally	normally	ADV
ertr-539	37	48	related	relate	VERB
ertr-539	37	49	to	to	ADP
ertr-539	37	50	prices	price	NOUN
ertr-539	37	51	,	,	PUNCT
ertr-539	37	52	post	post	ADJ
ertr-539	37	53	-	-	ADJ
ertr-539	37	54	purchase	purchase	ADJ
ertr-539	37	55	service	service	NOUN
ertr-539	37	56	delivery	delivery	NOUN
ertr-539	37	57	,	,	PUNCT
ertr-539	37	58	information	information	NOUN
ertr-539	37	59	,	,	PUNCT
ertr-539	37	60	and	and	CCONJ
ertr-539	37	61	cancellation	cancellation	NOUN
ertr-539	37	62	.	.	PUNCT
ertr-539	38	1	peer	peer	NOUN
ertr-539	38	2	-	-	PUNCT
ertr-539	38	3	to	to	ADP
ertr-539	38	4	-	-	PUNCT
ertr-539	38	5	peer	peer	NOUN
ertr-539	38	6	accommodation	accommodation	NOUN
ertr-539	38	7	is	be	AUX
ertr-539	38	8	not	not	PART
ertr-539	38	9	simply	simply	ADV
ertr-539	38	10	a	a	DET
ertr-539	38	11	merging	merging	NOUN
ertr-539	38	12	of	of	ADP
ertr-539	38	13	traditional	traditional	ADJ
ertr-539	38	14	onand	onand	NOUN
ertr-539	38	15	off	off	ADP
ertr-539	38	16	-	-	PUNCT
ertr-539	38	17	line	line	NOUN
ertr-539	38	18	service	service	NOUN
ertr-539	38	19	,	,	PUNCT
ertr-539	38	20	but	but	CCONJ
ertr-539	38	21	essentially	essentially	ADV
ertr-539	38	22	a	a	DET
ertr-539	38	23	new	new	ADJ
ertr-539	38	24	concept	concept	NOUN
ertr-539	38	25	.	.	PUNCT
ertr-539	39	1	unlike	unlike	ADP
ertr-539	39	2	the	the	DET
ertr-539	39	3	exchange	exchange	NOUN
ertr-539	39	4	in	in	ADP
ertr-539	39	5	traditional	traditional	ADJ
ertr-539	39	6	accommodation	accommodation	NOUN
ertr-539	39	7	,	,	PUNCT
ertr-539	39	8	which	which	PRON
ertr-539	39	9	is	be	AUX
ertr-539	39	10	confined	confine	VERB
ertr-539	39	11	in	in	ADP
ertr-539	39	12	a	a	DET
ertr-539	39	13	human	human	ADJ
ertr-539	39	14	-	-	PUNCT
ertr-539	39	15	human	human	NOUN
ertr-539	39	16	interaction	interaction	NOUN
ertr-539	39	17	,	,	PUNCT
ertr-539	39	18	the	the	DET
ertr-539	39	19	exchange	exchange	NOUN
ertr-539	39	20	in	in	ADP
ertr-539	39	21	peer	peer	NOUN
ertr-539	39	22	-	-	PUNCT
ertr-539	39	23	to	to	ADP
ertr-539	39	24	-	-	PUNCT
ertr-539	39	25	peer	peer	NOUN
ertr-539	39	26	accommodation	accommodation	NOUN
ertr-539	39	27	happens	happen	VERB
ertr-539	39	28	through	through	ADP
ertr-539	39	29	various	various	ADJ
ertr-539	39	30	interfaces	interface	NOUN
ertr-539	39	31	both	both	PRON
ertr-539	39	32	onand	onand	VERB
ertr-539	39	33	off	off	ADP
ertr-539	39	34	-	-	PUNCT
ertr-539	39	35	line	line	NOUN
ertr-539	39	36	.	.	PUNCT
ertr-539	40	1	from	from	ADP
ertr-539	40	2	the	the	DET
ertr-539	40	3	technological	technological	ADJ
ertr-539	40	4	perspective	perspective	NOUN
ertr-539	40	5	,	,	PUNCT
ertr-539	40	6	travellers	traveller	NOUN
ertr-539	40	7	can	can	AUX
ertr-539	40	8	be	be	AUX
ertr-539	40	9	confronted	confront	VERB
ertr-539	40	10	with	with	ADP
ertr-539	40	11	issues	issue	NOUN
ertr-539	40	12	such	such	ADJ
ertr-539	40	13	as	as	ADP
ertr-539	40	14	insufficient	insufficient	ADJ
ertr-539	40	15	and/or	and/or	CCONJ
ertr-539	40	16	misleading	mislead	VERB
ertr-539	40	17	information	information	NOUN
ertr-539	40	18	(	(	PUNCT
ertr-539	40	19	e.g.	e.g.	ADV
ertr-539	40	20	,	,	PUNCT
ertr-539	40	21	fake	fake	ADJ
ertr-539	40	22	photo	photo	NOUN
ertr-539	40	23	)	)	PUNCT
ertr-539	40	24	provided	provide	VERB
ertr-539	40	25	by	by	ADP
ertr-539	40	26	hosts	host	NOUN
ertr-539	40	27	or	or	CCONJ
ertr-539	40	28	platform	platform	NOUN
ertr-539	40	29	providers	provider	NOUN
ertr-539	40	30	online	online	ADV
ertr-539	40	31	,	,	PUNCT
ertr-539	40	32	and	and	CCONJ
ertr-539	40	33	customer	customer	NOUN
ertr-539	40	34	service	service	NOUN
ertr-539	40	35	representatives	representative	NOUN
ertr-539	40	36	being	be	AUX
ertr-539	40	37	unprofessional	unprofessional	ADJ
ertr-539	40	38	.	.	PUNCT
ertr-539	41	1	because	because	SCONJ
ertr-539	41	2	service	service	NOUN
ertr-539	41	3	providers	provider	NOUN
ertr-539	41	4	in	in	ADP
ertr-539	41	5	peer	peer	NOUN
ertr-539	41	6	-	-	PUNCT
ertr-539	41	7	topeer	topeer	NOUN
ertr-539	41	8	accommodation	accommodation	NOUN
ertr-539	41	9	are	be	AUX
ertr-539	41	10	not	not	PART
ertr-539	41	11	professionals	professional	NOUN
ertr-539	41	12	but	but	CCONJ
ertr-539	41	13	amateurs	amateur	NOUN
ertr-539	41	14	,	,	PUNCT
ertr-539	41	15	their	their	PRON
ertr-539	41	16	negative	negative	ADJ
ertr-539	41	17	attitude	attitude	NOUN
ertr-539	41	18	such	such	ADJ
ertr-539	41	19	as	as	ADP
ertr-539	41	20	rudeness	rudeness	NOUN
ertr-539	41	21	and	and	CCONJ
ertr-539	41	22	ignorance	ignorance	NOUN
ertr-539	41	23	,	,	PUNCT
ertr-539	41	24	as	as	ADV
ertr-539	41	25	well	well	ADV
ertr-539	41	26	as	as	ADP
ertr-539	41	27	the	the	DET
ertr-539	41	28	substandard	substandard	ADJ
ertr-539	41	29	quality	quality	NOUN
ertr-539	41	30	of	of	ADP
ertr-539	41	31	room	room	NOUN
ertr-539	41	32	and	and	CCONJ
ertr-539	41	33	facilities	facility	NOUN
ertr-539	41	34	can	can	AUX
ertr-539	41	35	also	also	ADV
ertr-539	41	36	lead	lead	VERB
ertr-539	41	37	to	to	ADP
ertr-539	41	38	customer	customer	NOUN
ertr-539	41	39	dissatisfaction	dissatisfaction	NOUN
ertr-539	41	40	.	.	PUNCT
ertr-539	42	1	therefore	therefore	ADV
ertr-539	42	2	,	,	PUNCT
ertr-539	42	3	service	service	NOUN
ertr-539	42	4	failure	failure	NOUN
ertr-539	42	5	in	in	ADP
ertr-539	42	6	peer	peer	NOUN
ertr-539	42	7	-	-	PUNCT
ertr-539	42	8	to	to	ADP
ertr-539	42	9	-	-	PUNCT
ertr-539	42	10	peer	peer	NOUN
ertr-539	42	11	accommodation	accommodation	NOUN
ertr-539	42	12	can	can	AUX
ertr-539	42	13	be	be	AUX
ertr-539	42	14	considered	consider	VERB
ertr-539	42	15	multi	multi	ADJ
ertr-539	42	16	-	-	ADJ
ertr-539	42	17	dimensional	dimensional	ADJ
ertr-539	42	18	,	,	PUNCT
ertr-539	42	19	encompassing	encompass	VERB
ertr-539	42	20	core	core	NOUN
ertr-539	42	21	service	service	NOUN
ertr-539	42	22	failure	failure	NOUN
ertr-539	42	23	(	(	PUNCT
ertr-539	42	24	i.e.	i.e.	X
ertr-539	42	25	,	,	PUNCT
ertr-539	42	26	tangible	tangible	ADJ
ertr-539	42	27	)	)	PUNCT
ertr-539	42	28	,	,	PUNCT
ertr-539	42	29	technological	technological	ADJ
ertr-539	42	30	service	service	NOUN
ertr-539	42	31	failure	failure	NOUN
ertr-539	42	32	(	(	PUNCT
ertr-539	42	33	i.e.	i.e.	X
ertr-539	42	34	,	,	PUNCT
ertr-539	42	35	informational	informational	ADJ
ertr-539	42	36	)	)	PUNCT
ertr-539	42	37	,	,	PUNCT
ertr-539	42	38	guest	guest	NOUN
ertr-539	42	39	-	-	PUNCT
ertr-539	42	40	host	host	NOUN
ertr-539	42	41	interaction	interaction	NOUN
ertr-539	42	42	failure	failure	NOUN
ertr-539	42	43	(	(	PUNCT
ertr-539	42	44	i.e.	i.e.	X
ertr-539	42	45	,	,	PUNCT
ertr-539	42	46	relational	relational	ADJ
ertr-539	42	47	)	)	PUNCT
ertr-539	42	48	,	,	PUNCT
ertr-539	42	49	etc	etc	X
ertr-539	42	50	.	.	X
ertr-539	43	1	an	an	DET
ertr-539	43	2	effective	effective	ADJ
ertr-539	43	3	recovery	recovery	NOUN
ertr-539	43	4	strategy	strategy	NOUN
ertr-539	43	5	is	be	AUX
ertr-539	43	6	the	the	DET
ertr-539	43	7	key	key	ADJ
ertr-539	43	8	resource	resource	NOUN
ertr-539	43	9	for	for	ADP
ertr-539	43	10	building	build	VERB
ertr-539	43	11	trust	trust	NOUN
ertr-539	43	12	and	and	CCONJ
ertr-539	43	13	mitigating	mitigate	VERB
ertr-539	43	14	risk	risk	NOUN
ertr-539	43	15	after	after	ADP
ertr-539	43	16	a	a	DET
ertr-539	43	17	service	service	NOUN
ertr-539	43	18	failure	failure	NOUN
ertr-539	43	19	.	.	PUNCT
ertr-539	44	1	overall	overall	ADV
ertr-539	44	2	,	,	PUNCT
ertr-539	44	3	the	the	DET
ertr-539	44	4	main	main	ADJ
ertr-539	44	5	recovery	recovery	NOUN
ertr-539	44	6	strategy	strategy	NOUN
ertr-539	44	7	in	in	ADP
ertr-539	44	8	peer	peer	NOUN
ertr-539	44	9	-	-	PUNCT
ertr-539	44	10	to	to	ADP
ertr-539	44	11	-	-	PUNCT
ertr-539	44	12	peer	peer	NOUN
ertr-539	44	13	accommodation	accommodation	NOUN
ertr-539	44	14	is	be	AUX
ertr-539	44	15	for	for	SCONJ
ertr-539	44	16	platform	platform	NOUN
ertr-539	44	17	provider	provider	NOUN
ertr-539	44	18	to	to	PART
ertr-539	44	19	have	have	VERB
ertr-539	44	20	its	its	PRON
ertr-539	44	21	own	own	ADJ
ertr-539	44	22	call	call	NOUN
ertr-539	44	23	centre	centre	NOUN
ertr-539	44	24	to	to	PART
ertr-539	44	25	assist	assist	VERB
ertr-539	44	26	customers	customer	NOUN
ertr-539	44	27	with	with	ADP
ertr-539	44	28	different	different	ADJ
ertr-539	44	29	issues	issue	NOUN
ertr-539	44	30	.	.	PUNCT
ertr-539	45	1	depending	depend	VERB
ertr-539	45	2	of	of	ADP
ertr-539	45	3	the	the	DET
ertr-539	45	4	failures	failure	NOUN
ertr-539	45	5	,	,	PUNCT
ertr-539	45	6	customers	customer	NOUN
ertr-539	45	7	are	be	AUX
ertr-539	45	8	often	often	ADV
ertr-539	45	9	compensated	compensate	VERB
ertr-539	45	10	with	with	ADP
ertr-539	45	11	a	a	DET
ertr-539	45	12	refund	refund	NOUN
ertr-539	45	13	,	,	PUNCT
ertr-539	45	14	a	a	DET
ertr-539	45	15	coupon	coupon	NOUN
ertr-539	45	16	,	,	PUNCT
ertr-539	45	17	etc	etc	X
ertr-539	45	18	.	.	X
ertr-539	45	19	as	as	SCONJ
ertr-539	45	20	suggested	suggest	VERB
ertr-539	45	21	in	in	ADP
ertr-539	45	22	the	the	DET
ertr-539	45	23	literature	literature	NOUN
ertr-539	45	24	,	,	PUNCT
ertr-539	45	25	unprofessional	unprofessional	ADJ
ertr-539	45	26	handling	handling	NOUN
ertr-539	45	27	of	of	ADP
ertr-539	45	28	customer	customer	NOUN
ertr-539	45	29	complaints	complaint	NOUN
ertr-539	45	30	at	at	ADP
ertr-539	45	31	this	this	DET
ertr-539	45	32	stage	stage	NOUN
ertr-539	45	33	always	always	ADV
ertr-539	45	34	confounds	confound	VERB
ertr-539	45	35	the	the	DET
ertr-539	45	36	failure	failure	NOUN
ertr-539	45	37	(	(	PUNCT
ertr-539	45	38	collinson	collinson	PROPN
ertr-539	45	39	,	,	PUNCT
ertr-539	45	40	2018	2018	NUM
ertr-539	45	41	)	)	PUNCT
ertr-539	45	42	.	.	PUNCT
ertr-539	46	1	satisfaction	satisfaction	NOUN
ertr-539	46	2	and	and	CCONJ
ertr-539	46	3	repurchase	repurchase	VERB
ertr-539	46	4	intention	intention	VERB
ertr-539	46	5	the	the	DET
ertr-539	46	6	relationship	relationship	NOUN
ertr-539	46	7	between	between	ADP
ertr-539	46	8	customer	customer	NOUN
ertr-539	46	9	satisfaction	satisfaction	NOUN
ertr-539	46	10	and	and	CCONJ
ertr-539	46	11	repurchase	repurchase	VERB
ertr-539	46	12	intention	intention	NOUN
ertr-539	46	13	has	have	AUX
ertr-539	46	14	been	be	AUX
ertr-539	46	15	under	under	ADP
ertr-539	46	16	examination	examination	NOUN
ertr-539	46	17	in	in	ADP
ertr-539	46	18	many	many	ADJ
ertr-539	46	19	studies	study	NOUN
ertr-539	46	20	.	.	PUNCT
ertr-539	47	1	indeed	indeed	ADV
ertr-539	47	2	,	,	PUNCT
ertr-539	47	3	numerous	numerous	ADJ
ertr-539	47	4	empirical	empirical	ADJ
ertr-539	47	5	research	research	NOUN
ertr-539	47	6	have	have	AUX
ertr-539	47	7	supported	support	VERB
ertr-539	47	8	the	the	DET
ertr-539	47	9	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-539	47	10	e	e	NOUN
ertr-539	47	11	-	-	NOUN
ertr-539	47	12	review	review	NOUN
ertr-539	47	13	of	of	ADP
ertr-539	47	14	tourism	tourism	NOUN
ertr-539	47	15	research	research	NOUN
ertr-539	47	16	(	(	PUNCT
ertr-539	47	17	ertr	ertr	NOUN
ertr-539	47	18	)	)	PUNCT
ertr-539	47	19	,	,	PUNCT
ertr-539	47	20	vol	vol	NOUN
ertr-539	47	21	.	.	PROPN
ertr-539	47	22	17	17	NUM
ertr-539	47	23	,	,	PUNCT
ertr-539	47	24	no	no	INTJ
ertr-539	47	25	.	.	NOUN
ertr-539	47	26	4	4	NUM
ertr-539	47	27	,	,	PUNCT
ertr-539	47	28	2019	2019	NUM
ertr-539	47	29	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	47	30	551	551	NUM
ertr-539	47	31	argument	argument	NOUN
ertr-539	47	32	that	that	SCONJ
ertr-539	47	33	customer	customer	NOUN
ertr-539	47	34	satisfaction	satisfaction	NOUN
ertr-539	47	35	positively	positively	ADV
ertr-539	47	36	impacts	impact	NOUN
ertr-539	47	37	repurchase	repurchase	VERB
ertr-539	47	38	intention	intention	NOUN
ertr-539	47	39	(	(	PUNCT
ertr-539	47	40	anderson	anderson	PROPN
ertr-539	47	41	&	&	CCONJ
ertr-539	47	42	sullivan	sullivan	PROPN
ertr-539	47	43	,	,	PUNCT
ertr-539	47	44	1993	1993	NUM
ertr-539	47	45	;	;	PUNCT
ertr-539	47	46	mittal	mittal	PROPN
ertr-539	47	47	&	&	CCONJ
ertr-539	47	48	kamakura	kamakura	PROPN
ertr-539	47	49	,	,	PUNCT
ertr-539	47	50	2001	2001	NUM
ertr-539	47	51	;	;	PUNCT
ertr-539	47	52	oliver	oliver	PROPN
ertr-539	47	53	,	,	PUNCT
ertr-539	47	54	1980	1980	NUM
ertr-539	47	55	)	)	PUNCT
ertr-539	47	56	.	.	PUNCT
ertr-539	48	1	however	however	ADV
ertr-539	48	2	,	,	PUNCT
ertr-539	48	3	researchers	researcher	NOUN
ertr-539	48	4	also	also	ADV
ertr-539	48	5	found	find	VERB
ertr-539	48	6	inconsistent	inconsistent	ADJ
ertr-539	48	7	results	result	NOUN
ertr-539	48	8	that	that	SCONJ
ertr-539	48	9	in	in	ADP
ertr-539	48	10	some	some	DET
ertr-539	48	11	studies	study	NOUN
ertr-539	48	12	customer	customer	NOUN
ertr-539	48	13	satisfaction	satisfaction	NOUN
ertr-539	48	14	(	(	PUNCT
ertr-539	48	15	cs	cs	ADJ
ertr-539	48	16	)	)	PUNCT
ertr-539	48	17	influenced	influence	VERB
ertr-539	48	18	repurchase	repurchase	NOUN
ertr-539	48	19	intention	intention	NOUN
ertr-539	48	20	(	(	PUNCT
ertr-539	48	21	rpi	rpi	NOUN
ertr-539	48	22	)	)	PUNCT
ertr-539	48	23	,	,	PUNCT
ertr-539	48	24	whereas	whereas	SCONJ
ertr-539	48	25	others	other	NOUN
ertr-539	48	26	did	do	VERB
ertr-539	48	27	not	not	PART
ertr-539	48	28	(	(	PUNCT
ertr-539	48	29	e.g.	e.g.	ADV
ertr-539	48	30	,	,	PUNCT
ertr-539	48	31	szymanski	szymanski	ADJ
ertr-539	48	32	&	&	CCONJ
ertr-539	48	33	henard	henard	ADJ
ertr-539	48	34	,	,	PUNCT
ertr-539	48	35	2001	2001	NUM
ertr-539	48	36	)	)	PUNCT
ertr-539	48	37	.	.	PUNCT
ertr-539	49	1	given	give	VERB
ertr-539	49	2	such	such	ADJ
ertr-539	49	3	inconsistencies	inconsistency	NOUN
ertr-539	49	4	,	,	PUNCT
ertr-539	49	5	there	there	PRON
ertr-539	49	6	is	be	VERB
ertr-539	49	7	a	a	DET
ertr-539	49	8	need	need	NOUN
ertr-539	49	9	to	to	PART
ertr-539	49	10	investigate	investigate	VERB
ertr-539	49	11	the	the	DET
ertr-539	49	12	cs	cs	ADJ
ertr-539	49	13	–	–	PUNCT
ertr-539	49	14	rpi	rpi	ADJ
ertr-539	49	15	link	link	NOUN
ertr-539	49	16	in	in	ADP
ertr-539	49	17	a	a	DET
ertr-539	49	18	new	new	ADJ
ertr-539	49	19	context	context	NOUN
ertr-539	49	20	.	.	PUNCT
ertr-539	50	1	in	in	ADP
ertr-539	50	2	this	this	DET
ertr-539	50	3	study	study	NOUN
ertr-539	50	4	,	,	PUNCT
ertr-539	50	5	repurchase	repurchase	VERB
ertr-539	50	6	intention	intention	NOUN
ertr-539	50	7	,	,	PUNCT
ertr-539	50	8	as	as	ADP
ertr-539	50	9	a	a	DET
ertr-539	50	10	key	key	ADJ
ertr-539	50	11	indicator	indicator	NOUN
ertr-539	50	12	of	of	ADP
ertr-539	50	13	customer	customer	NOUN
ertr-539	50	14	retention	retention	NOUN
ertr-539	50	15	,	,	PUNCT
ertr-539	50	16	signifies	signify	VERB
ertr-539	50	17	the	the	DET
ertr-539	50	18	likelihood	likelihood	NOUN
ertr-539	50	19	of	of	ADP
ertr-539	50	20	future	future	ADJ
ertr-539	50	21	purchase	purchase	NOUN
ertr-539	50	22	behaviour	behaviour	NOUN
ertr-539	50	23	in	in	ADP
ertr-539	50	24	peer	peer	NOUN
ertr-539	50	25	-	-	PUNCT
ertr-539	50	26	to	to	ADP
ertr-539	50	27	-	-	PUNCT
ertr-539	50	28	peer	peer	NOUN
ertr-539	50	29	accommodation	accommodation	NOUN
ertr-539	50	30	involved	involve	VERB
ertr-539	50	31	in	in	ADP
ertr-539	50	32	the	the	DET
ertr-539	50	33	failure	failure	NOUN
ertr-539	50	34	/	/	SYM
ertr-539	50	35	recovery	recovery	NOUN
ertr-539	50	36	scenario	scenario	NOUN
ertr-539	50	37	(	(	PUNCT
ertr-539	50	38	holloway	holloway	PROPN
ertr-539	50	39	,	,	PUNCT
ertr-539	50	40	wang	wang	PROPN
ertr-539	50	41	,	,	PUNCT
ertr-539	50	42	&	&	CCONJ
ertr-539	50	43	parish	parish	PROPN
ertr-539	50	44	,	,	PUNCT
ertr-539	50	45	2005	2005	NUM
ertr-539	50	46	)	)	PUNCT
ertr-539	50	47	,	,	PUNCT
ertr-539	50	48	while	while	SCONJ
ertr-539	50	49	customer	customer	NOUN
ertr-539	50	50	satisfaction	satisfaction	NOUN
ertr-539	50	51	is	be	AUX
ertr-539	50	52	conceptualised	conceptualise	VERB
ertr-539	50	53	as	as	ADP
ertr-539	50	54	an	an	DET
ertr-539	50	55	antecedent	antecedent	NOUN
ertr-539	50	56	of	of	ADP
ertr-539	50	57	repurchase	repurchase	VERB
ertr-539	50	58	intention	intention	NOUN
ertr-539	50	59	to	to	PART
ertr-539	50	60	use	use	VERB
ertr-539	50	61	peer	peer	NOUN
ertr-539	50	62	-	-	PUNCT
ertr-539	50	63	to	to	ADP
ertr-539	50	64	-	-	PUNCT
ertr-539	50	65	peer	peer	NOUN
ertr-539	50	66	accommodation	accommodation	NOUN
ertr-539	50	67	.	.	PUNCT
ertr-539	51	1	method	method	NOUN
ertr-539	51	2	in	in	ADP
ertr-539	51	3	order	order	NOUN
ertr-539	51	4	to	to	PART
ertr-539	51	5	achieve	achieve	VERB
ertr-539	51	6	the	the	DET
ertr-539	51	7	aim	aim	NOUN
ertr-539	51	8	of	of	ADP
ertr-539	51	9	the	the	DET
ertr-539	51	10	study	study	NOUN
ertr-539	51	11	,	,	PUNCT
ertr-539	51	12	participants	participant	NOUN
ertr-539	51	13	were	be	AUX
ertr-539	51	14	recruited	recruit	VERB
ertr-539	51	15	via	via	ADP
ertr-539	51	16	amazon	amazon	PROPN
ertr-539	51	17	mechanical	mechanical	ADJ
ertr-539	51	18	turk	turk	PROPN
ertr-539	51	19	with	with	ADP
ertr-539	51	20	a	a	DET
ertr-539	51	21	human	human	ADJ
ertr-539	51	22	intelligence	intelligence	NOUN
ertr-539	51	23	tasks	task	NOUN
ertr-539	51	24	(	(	PUNCT
ertr-539	51	25	hits	hit	NOUN
ertr-539	51	26	)	)	PUNCT
ertr-539	51	27	,	,	PUNCT
ertr-539	51	28	targeting	target	VERB
ertr-539	51	29	those	those	PRON
ertr-539	51	30	with	with	ADP
ertr-539	51	31	approval	approval	NOUN
ertr-539	51	32	rate	rate	NOUN
ertr-539	51	33	over	over	ADP
ertr-539	51	34	95	95	NUM
ertr-539	51	35	%	%	NOUN
ertr-539	51	36	and	and	CCONJ
ertr-539	51	37	task	task	NOUN
ertr-539	51	38	master	master	NOUN
ertr-539	51	39	qualification	qualification	NOUN
ertr-539	51	40	.	.	PUNCT
ertr-539	52	1	only	only	ADV
ertr-539	52	2	respondents	respondent	NOUN
ertr-539	52	3	who	who	PRON
ertr-539	52	4	have	have	AUX
ertr-539	52	5	used	use	VERB
ertr-539	52	6	peer	peer	NOUN
ertr-539	52	7	-	-	PUNCT
ertr-539	52	8	to	to	ADP
ertr-539	52	9	-	-	PUNCT
ertr-539	52	10	peer	peer	NOUN
ertr-539	52	11	accommodation	accommodation	NOUN
ertr-539	52	12	in	in	ADP
ertr-539	52	13	recent	recent	ADJ
ertr-539	52	14	one	one	NUM
ertr-539	52	15	year	year	NOUN
ertr-539	52	16	were	be	AUX
ertr-539	52	17	included	include	VERB
ertr-539	52	18	in	in	ADP
ertr-539	52	19	the	the	DET
ertr-539	52	20	study	study	NOUN
ertr-539	52	21	.	.	PUNCT
ertr-539	53	1	this	this	DET
ertr-539	53	2	study	study	NOUN
ertr-539	53	3	adopted	adopt	VERB
ertr-539	53	4	a	a	DET
ertr-539	53	5	twofactor	twofactor	NOUN
ertr-539	53	6	between	between	ADP
ertr-539	53	7	-	-	PUNCT
ertr-539	53	8	subjects	subject	NOUN
ertr-539	53	9	design	design	NOUN
ertr-539	53	10	(	(	PUNCT
ertr-539	53	11	service	service	NOUN
ertr-539	53	12	failure	failure	NOUN
ertr-539	53	13	:	:	PUNCT
ertr-539	53	14	tangible	tangible	ADJ
ertr-539	53	15	vs.	vs.	ADP
ertr-539	53	16	informational	informational	ADJ
ertr-539	53	17	vs.	vs.	X
ertr-539	53	18	relational	relational	NOUN
ertr-539	53	19	)	)	PUNCT
ertr-539	53	20	x	x	X
ertr-539	53	21	(	(	PUNCT
ertr-539	53	22	recovery	recovery	NOUN
ertr-539	53	23	:	:	PUNCT
ertr-539	53	24	without	without	ADP
ertr-539	53	25	compensation	compensation	NOUN
ertr-539	53	26	vs.	vs.	ADP
ertr-539	53	27	with	with	ADP
ertr-539	53	28	compensation	compensation	NOUN
ertr-539	53	29	)	)	PUNCT
ertr-539	53	30	.	.	PUNCT
ertr-539	54	1	participants	participant	NOUN
ertr-539	54	2	were	be	AUX
ertr-539	54	3	randomly	randomly	ADV
ertr-539	54	4	assigned	assign	VERB
ertr-539	54	5	to	to	ADP
ertr-539	54	6	one	one	NUM
ertr-539	54	7	of	of	ADP
ertr-539	54	8	the	the	DET
ertr-539	54	9	six	six	NUM
ertr-539	54	10	experimental	experimental	ADJ
ertr-539	54	11	conditions	condition	NOUN
ertr-539	54	12	depicting	depict	VERB
ertr-539	54	13	service	service	NOUN
ertr-539	54	14	failure	failure	NOUN
ertr-539	54	15	and	and	CCONJ
ertr-539	54	16	recovery	recovery	NOUN
ertr-539	54	17	during	during	ADP
ertr-539	54	18	their	their	PRON
ertr-539	54	19	stay	stay	NOUN
ertr-539	54	20	in	in	ADP
ertr-539	54	21	peer	peer	NOUN
ertr-539	54	22	-	-	PUNCT
ertr-539	54	23	to	to	ADP
ertr-539	54	24	-	-	PUNCT
ertr-539	54	25	peer	peer	NOUN
ertr-539	54	26	accommodation	accommodation	NOUN
ertr-539	54	27	.	.	PUNCT
ertr-539	55	1	before	before	ADP
ertr-539	55	2	beginning	begin	VERB
ertr-539	55	3	the	the	DET
ertr-539	55	4	task	task	NOUN
ertr-539	55	5	,	,	PUNCT
ertr-539	55	6	respondents	respondent	NOUN
ertr-539	55	7	were	be	AUX
ertr-539	55	8	asked	ask	VERB
ertr-539	55	9	to	to	PART
ertr-539	55	10	provide	provide	VERB
ertr-539	55	11	their	their	PRON
ertr-539	55	12	level	level	NOUN
ertr-539	55	13	of	of	ADP
ertr-539	55	14	familiarity	familiarity	NOUN
ertr-539	55	15	and	and	CCONJ
ertr-539	55	16	knowledge	knowledge	NOUN
ertr-539	55	17	about	about	ADP
ertr-539	55	18	peer	peer	NOUN
ertr-539	55	19	-	-	PUNCT
ertr-539	55	20	to	to	ADP
ertr-539	55	21	-	-	PUNCT
ertr-539	55	22	peer	peer	NOUN
ertr-539	55	23	accommodation	accommodation	NOUN
ertr-539	55	24	.	.	PUNCT
ertr-539	56	1	participants	participant	NOUN
ertr-539	56	2	were	be	AUX
ertr-539	56	3	presented	present	VERB
ertr-539	56	4	a	a	DET
ertr-539	56	5	service	service	NOUN
ertr-539	56	6	failure	failure	NOUN
ertr-539	56	7	scenario	scenario	NOUN
ertr-539	56	8	,	,	PUNCT
ertr-539	56	9	representing	represent	VERB
ertr-539	56	10	one	one	NUM
ertr-539	56	11	of	of	ADP
ertr-539	56	12	the	the	DET
ertr-539	56	13	three	three	NUM
ertr-539	56	14	types	type	NOUN
ertr-539	56	15	of	of	ADP
ertr-539	56	16	service	service	NOUN
ertr-539	56	17	failure	failure	NOUN
ertr-539	56	18	.	.	PUNCT
ertr-539	57	1	they	they	PRON
ertr-539	57	2	were	be	AUX
ertr-539	57	3	then	then	ADV
ertr-539	57	4	presented	present	VERB
ertr-539	57	5	with	with	ADP
ertr-539	57	6	a	a	DET
ertr-539	57	7	scenario	scenario	NOUN
ertr-539	57	8	with	with	ADP
ertr-539	57	9	one	one	NUM
ertr-539	57	10	of	of	ADP
ertr-539	57	11	two	two	NUM
ertr-539	57	12	service	service	NOUN
ertr-539	57	13	recovery	recovery	NOUN
ertr-539	57	14	strategies	strategy	NOUN
ertr-539	57	15	.	.	PUNCT
ertr-539	58	1	then	then	ADV
ertr-539	58	2	,	,	PUNCT
ertr-539	58	3	a	a	DET
ertr-539	58	4	series	series	NOUN
ertr-539	58	5	of	of	ADP
ertr-539	58	6	questions	question	NOUN
ertr-539	58	7	in	in	ADP
ertr-539	58	8	terms	term	NOUN
ertr-539	58	9	of	of	ADP
ertr-539	58	10	satisfaction	satisfaction	NOUN
ertr-539	58	11	and	and	CCONJ
ertr-539	58	12	intention	intention	NOUN
ertr-539	58	13	to	to	PART
ertr-539	58	14	use	use	VERB
ertr-539	58	15	peer	peer	NOUN
ertr-539	58	16	-	-	PUNCT
ertr-539	58	17	to	to	ADP
ertr-539	58	18	-	-	PUNCT
ertr-539	58	19	peer	peer	NOUN
ertr-539	58	20	accommodation	accommodation	NOUN
ertr-539	58	21	again	again	ADV
ertr-539	58	22	was	be	AUX
ertr-539	58	23	presented	present	VERB
ertr-539	58	24	.	.	PUNCT
ertr-539	59	1	the	the	DET
ertr-539	59	2	instrument	instrument	NOUN
ertr-539	59	3	assessed	assess	VERB
ertr-539	59	4	traveller	traveller	NOUN
ertr-539	59	5	satisfaction	satisfaction	NOUN
ertr-539	59	6	and	and	CCONJ
ertr-539	59	7	repurchase	repurchase	VERB
ertr-539	59	8	intention	intention	NOUN
ertr-539	59	9	by	by	ADP
ertr-539	59	10	using	use	VERB
ertr-539	59	11	a	a	DET
ertr-539	59	12	5	5	NUM
ertr-539	59	13	-	-	PUNCT
ertr-539	59	14	point	point	NOUN
ertr-539	59	15	likert	likert	ADJ
ertr-539	59	16	scale	scale	NOUN
ertr-539	59	17	(	(	PUNCT
ertr-539	59	18	1=	1=	X
ertr-539	59	19	extremely	extremely	ADV
ertr-539	59	20	disagree	disagree	VERB
ertr-539	59	21	,	,	PUNCT
ertr-539	59	22	5	5	NUM
ertr-539	59	23	=	=	PUNCT
ertr-539	59	24	extremely	extremely	ADV
ertr-539	59	25	agree	agree	VERB
ertr-539	59	26	)	)	PUNCT
ertr-539	59	27	;	;	PUNCT
ertr-539	59	28	items	item	NOUN
ertr-539	59	29	were	be	AUX
ertr-539	59	30	adapted	adapt	VERB
ertr-539	59	31	from	from	ADP
ertr-539	59	32	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-539	59	33	e	e	NOUN
ertr-539	59	34	-	-	NOUN
ertr-539	59	35	review	review	NOUN
ertr-539	59	36	of	of	ADP
ertr-539	59	37	tourism	tourism	NOUN
ertr-539	59	38	research	research	NOUN
ertr-539	59	39	(	(	PUNCT
ertr-539	59	40	ertr	ertr	NOUN
ertr-539	59	41	)	)	PUNCT
ertr-539	59	42	,	,	PUNCT
ertr-539	59	43	vol	vol	NOUN
ertr-539	59	44	.	.	PROPN
ertr-539	59	45	17	17	NUM
ertr-539	59	46	,	,	PUNCT
ertr-539	59	47	no	no	INTJ
ertr-539	59	48	.	.	NOUN
ertr-539	59	49	4	4	NUM
ertr-539	59	50	,	,	PUNCT
ertr-539	59	51	2019	2019	NUM
ertr-539	59	52	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-539	59	53	552	552	NUM
ertr-539	59	54	lee	lee	PROPN
ertr-539	59	55	and	and	CCONJ
ertr-539	59	56	kim	kim	PROPN
ertr-539	59	57	(	(	PUNCT
ertr-539	59	58	2018	2018	NUM
ertr-539	59	59	)	)	PUNCT
ertr-539	59	60	(	(	PUNCT
ertr-539	59	61	examples	example	NOUN
ertr-539	59	62	:	:	PUNCT
ertr-539	59	63	“	"	PUNCT
ertr-539	59	64	i	i	PRON
ertr-539	59	65	would	would	AUX
ertr-539	59	66	be	be	AUX
ertr-539	59	67	pleased	pleased	ADJ
ertr-539	59	68	to	to	PART
ertr-539	59	69	have	have	AUX
ertr-539	59	70	stayed	stay	VERB
ertr-539	59	71	at	at	ADP
ertr-539	59	72	airbnb	airbnb	PROPN
ertr-539	59	73	during	during	ADP
ertr-539	59	74	my	my	PRON
ertr-539	59	75	trip	trip	NOUN
ertr-539	59	76	”	"	PUNCT
ertr-539	59	77	,	,	PUNCT
ertr-539	59	78	“	"	PUNCT
ertr-539	59	79	i	i	PRON
ertr-539	59	80	would	would	AUX
ertr-539	59	81	enjoy	enjoy	VERB
ertr-539	59	82	staying	stay	VERB
ertr-539	59	83	at	at	ADP
ertr-539	59	84	airbnb	airbnb	PROPN
ertr-539	59	85	during	during	ADP
ertr-539	59	86	my	my	PRON
ertr-539	59	87	trip	trip	NOUN
ertr-539	59	88	”	"	PUNCT
ertr-539	59	89	)	)	PUNCT
ertr-539	59	90	and	and	CCONJ
ertr-539	59	91	möhlmann	möhlmann	NOUN
ertr-539	59	92	(	(	PUNCT
ertr-539	59	93	2015	2015	NUM
ertr-539	59	94	)	)	PUNCT
ertr-539	59	95	(	(	PUNCT
ertr-539	59	96	examples	example	NOUN
ertr-539	59	97	:	:	PUNCT
ertr-539	59	98	“	"	PUNCT
ertr-539	59	99	i	i	PRON
ertr-539	59	100	am	be	AUX
ertr-539	59	101	likely	likely	ADJ
ertr-539	59	102	to	to	PART
ertr-539	59	103	choose	choose	VERB
ertr-539	59	104	airbnb	airbnb	PROPN
ertr-539	59	105	the	the	DET
ertr-539	59	106	next	next	ADJ
ertr-539	59	107	time	time	NOUN
ertr-539	59	108	”	"	PUNCT
ertr-539	59	109	,	,	PUNCT
ertr-539	59	110	“	"	PUNCT
ertr-539	59	111	i	i	PRON
ertr-539	59	112	need	need	VERB
ertr-539	59	113	an	an	DET
ertr-539	59	114	accommodation	accommodation	NOUN
ertr-539	59	115	.	.	PUNCT
ertr-539	60	1	in	in	ADP
ertr-539	60	2	the	the	DET
ertr-539	60	3	future	future	NOUN
ertr-539	60	4	,	,	PUNCT
ertr-539	60	5	i	i	PRON
ertr-539	60	6	would	would	AUX
ertr-539	60	7	prefer	prefer	VERB
ertr-539	60	8	a	a	DET
ertr-539	60	9	sharing	sharing	NOUN
ertr-539	60	10	option	option	NOUN
ertr-539	60	11	like	like	ADP
ertr-539	60	12	airbnb	airbnb	PROPN
ertr-539	60	13	to	to	ADP
ertr-539	60	14	an	an	DET
ertr-539	60	15	own	own	ADJ
ertr-539	60	16	hotel	hotel	NOUN
ertr-539	60	17	”	"	PUNCT
ertr-539	60	18	)	)	PUNCT
ertr-539	60	19	,	,	PUNCT
ertr-539	60	20	respectively	respectively	ADV
ertr-539	60	21	.	.	PUNCT
ertr-539	61	1	preliminary	preliminary	ADJ
ertr-539	61	2	results	result	NOUN
ertr-539	61	3	and	and	CCONJ
ertr-539	61	4	discussion	discussion	NOUN
ertr-539	61	5	in	in	ADP
ertr-539	61	6	total	total	ADJ
ertr-539	61	7	,	,	PUNCT
ertr-539	61	8	107	107	NUM
ertr-539	61	9	participants	participant	NOUN
ertr-539	61	10	completed	complete	VERB
ertr-539	61	11	this	this	DET
ertr-539	61	12	study	study	NOUN
ertr-539	61	13	in	in	ADP
ertr-539	61	14	september	september	PROPN
ertr-539	61	15	2019	2019	NUM
ertr-539	61	16	;	;	PUNCT
ertr-539	61	17	68.2	68.2	NUM
ertr-539	61	18	%	%	NOUN
ertr-539	61	19	of	of	ADP
ertr-539	61	20	them	they	PRON
ertr-539	61	21	were	be	AUX
ertr-539	61	22	male	male	ADJ
ertr-539	61	23	and	and	CCONJ
ertr-539	61	24	55.1	55.1	NUM
ertr-539	61	25	%	%	NOUN
ertr-539	61	26	between	between	ADP
ertr-539	61	27	the	the	DET
ertr-539	61	28	ages	age	NOUN
ertr-539	61	29	of	of	ADP
ertr-539	61	30	35	35	NUM
ertr-539	61	31	to	to	PART
ertr-539	61	32	44	44	NUM
ertr-539	61	33	years	year	NOUN
ertr-539	61	34	(	(	PUNCT
ertr-539	61	35	see	see	VERB
ertr-539	61	36	table	table	NOUN
ertr-539	61	37	1	1	NUM
ertr-539	61	38	for	for	ADP
ertr-539	61	39	participant	participant	ADJ
ertr-539	61	40	profiles	profile	NOUN
ertr-539	61	41	)	)	PUNCT
ertr-539	61	42	.	.	PUNCT
ertr-539	62	1	the	the	DET
ertr-539	62	2	reliability	reliability	NOUN
ertr-539	62	3	of	of	ADP
ertr-539	62	4	the	the	DET
ertr-539	62	5	scales	scale	NOUN
ertr-539	62	6	applied	apply	VERB
ertr-539	62	7	by	by	ADP
ertr-539	62	8	this	this	DET
ertr-539	62	9	study	study	NOUN
ertr-539	62	10	was	be	AUX
ertr-539	62	11	supported	support	VERB
ertr-539	62	12	by	by	ADP
ertr-539	62	13	the	the	DET
ertr-539	62	14	cronbach	cronbach	NOUN
ertr-539	62	15	's	's	PART
ertr-539	62	16	alphas	alpha	NOUN
ertr-539	62	17	,	,	PUNCT
ertr-539	62	18	which	which	PRON
ertr-539	62	19	are	be	AUX
ertr-539	62	20	both	both	PRON
ertr-539	62	21	above	above	ADP
ertr-539	62	22	.7	.7	PROPN
ertr-539	62	23	.	.	PUNCT
ertr-539	63	1	exploratory	exploratory	ADJ
ertr-539	63	2	factor	factor	NOUN
ertr-539	63	3	analysis	analysis	NOUN
ertr-539	63	4	was	be	AUX
ertr-539	63	5	carried	carry	VERB
ertr-539	63	6	out	out	ADP
ertr-539	63	7	to	to	PART
ertr-539	63	8	estimate	estimate	VERB
ertr-539	63	9	the	the	DET
ertr-539	63	10	factor	factor	NOUN
ertr-539	63	11	score	score	NOUN
ertr-539	63	12	of	of	ADP
ertr-539	63	13	the	the	DET
ertr-539	63	14	two	two	NUM
ertr-539	63	15	constructs	construct	NOUN
ertr-539	63	16	for	for	ADP
ertr-539	63	17	inference	inference	NOUN
ertr-539	63	18	analysis	analysis	NOUN
ertr-539	63	19	.	.	PUNCT
ertr-539	64	1	anova	anova	PROPN
ertr-539	64	2	was	be	AUX
ertr-539	64	3	implemented	implement	VERB
ertr-539	64	4	to	to	PART
ertr-539	64	5	examine	examine	VERB
ertr-539	64	6	the	the	DET
ertr-539	64	7	effect	effect	NOUN
ertr-539	64	8	of	of	ADP
ertr-539	64	9	service	service	NOUN
ertr-539	64	10	failure	failure	NOUN
ertr-539	64	11	and	and	CCONJ
ertr-539	64	12	recovery	recovery	NOUN
ertr-539	64	13	strategy	strategy	NOUN
ertr-539	64	14	on	on	ADP
ertr-539	64	15	satisfaction	satisfaction	NOUN
ertr-539	64	16	and	and	CCONJ
ertr-539	64	17	repurchase	repurchase	VERB
ertr-539	64	18	intention	intention	NOUN
ertr-539	64	19	.	.	PUNCT
ertr-539	65	1	two	two	NUM
ertr-539	65	2	-	-	PUNCT
ertr-539	65	3	ways	way	NOUN
ertr-539	65	4	anova	anova	PROPN
ertr-539	65	5	showed	show	VERB
ertr-539	65	6	that	that	SCONJ
ertr-539	65	7	there	there	PRON
ertr-539	65	8	was	be	VERB
ertr-539	65	9	no	no	DET
ertr-539	65	10	significant	significant	ADJ
ertr-539	65	11	interaction	interaction	NOUN
ertr-539	65	12	between	between	ADP
ertr-539	65	13	the	the	DET
ertr-539	65	14	effects	effect	NOUN
ertr-539	65	15	of	of	ADP
ertr-539	65	16	service	service	NOUN
ertr-539	65	17	failure	failure	NOUN
ertr-539	65	18	and	and	CCONJ
ertr-539	65	19	recovery	recovery	NOUN
ertr-539	65	20	strategy	strategy	NOUN
ertr-539	65	21	on	on	ADP
ertr-539	65	22	satisfaction	satisfaction	NOUN
ertr-539	65	23	and	and	CCONJ
ertr-539	65	24	repurchase	repurchase	VERB
ertr-539	65	25	intention	intention	NOUN
ertr-539	65	26	(	(	PUNCT
ertr-539	65	27	f	f	NOUN
ertr-539	65	28	=	=	NOUN
ertr-539	65	29	.648	.648	NUM
ertr-539	65	30	,	,	PUNCT
ertr-539	65	31	p	p	X
ertr-539	65	32	=	=	PROPN
ertr-539	65	33	.525	.525	NUM
ertr-539	65	34	)	)	PUNCT
ertr-539	65	35	.	.	PUNCT
ertr-539	66	1	however	however	ADV
ertr-539	66	2	,	,	PUNCT
ertr-539	66	3	there	there	PRON
ertr-539	66	4	is	be	VERB
ertr-539	66	5	a	a	DET
ertr-539	66	6	significant	significant	ADJ
ertr-539	66	7	difference	difference	NOUN
ertr-539	66	8	between	between	ADP
ertr-539	66	9	“	"	PUNCT
ertr-539	66	10	no	no	DET
ertr-539	66	11	compensation	compensation	NOUN
ertr-539	66	12	”	"	PUNCT
ertr-539	66	13	and	and	CCONJ
ertr-539	66	14	“	"	PUNCT
ertr-539	66	15	with	with	ADP
ertr-539	66	16	compensation	compensation	NOUN
ertr-539	66	17	”	"	PUNCT
ertr-539	66	18	conditions	condition	NOUN
ertr-539	66	19	on	on	ADP
ertr-539	66	20	satisfaction	satisfaction	NOUN
ertr-539	66	21	(	(	PUNCT
ertr-539	66	22	t	t	NOUN
ertr-539	66	23	=	=	PUNCT
ertr-539	66	24	-3.100	-3.100	PROPN
ertr-539	66	25	,	,	PUNCT
ertr-539	66	26	p	p	X
ertr-539	66	27	=	=	NOUN
ertr-539	66	28	.003	.003	NUM
ertr-539	66	29	)	)	PUNCT
ertr-539	66	30	and	and	CCONJ
ertr-539	66	31	repurchase	repurchase	VERB
ertr-539	66	32	intention	intention	NOUN
ertr-539	66	33	(	(	PUNCT
ertr-539	66	34	t	t	NOUN
ertr-539	66	35	=	=	SYM
ertr-539	66	36	-3.146	-3.146	PROPN
ertr-539	66	37	,	,	PUNCT
ertr-539	66	38	p	p	X
ertr-539	66	39	=	=	NOUN
ertr-539	66	40	0.015	0.015	NUM
ertr-539	66	41	)	)	PUNCT
ertr-539	66	42	,	,	PUNCT
ertr-539	66	43	respectively	respectively	ADV
ertr-539	66	44	.	.	PUNCT
ertr-539	67	1	in	in	ADP
ertr-539	67	2	addition	addition	NOUN
ertr-539	67	3	,	,	PUNCT
ertr-539	67	4	one	one	NUM
ertr-539	67	5	-	-	PUNCT
ertr-539	67	6	way	way	NOUN
ertr-539	67	7	anova	anova	PROPN
ertr-539	67	8	showed	show	VERB
ertr-539	67	9	there	there	PRON
ertr-539	67	10	is	be	VERB
ertr-539	67	11	no	no	DET
ertr-539	67	12	significant	significant	ADJ
ertr-539	67	13	difference	difference	NOUN
ertr-539	67	14	in	in	ADP
ertr-539	67	15	terms	term	NOUN
ertr-539	67	16	of	of	ADP
ertr-539	67	17	satisfaction	satisfaction	NOUN
ertr-539	67	18	(	(	PUNCT
ertr-539	67	19	f	f	NOUN
ertr-539	67	20	=	=	NOUN
ertr-539	67	21	.312	.312	NUM
ertr-539	67	22	,	,	PUNCT
ertr-539	67	23	p	p	NOUN
ertr-539	67	24	=	=	NOUN
ertr-539	67	25	.733	.733	NUM
ertr-539	67	26	)	)	PUNCT
ertr-539	67	27	and	and	CCONJ
ertr-539	67	28	repurchase	repurchase	VERB
ertr-539	67	29	intention	intention	NOUN
ertr-539	67	30	(	(	PUNCT
ertr-539	67	31	f	f	NOUN
ertr-539	67	32	=	=	PUNCT
ertr-539	67	33	.806	.806	NUM
ertr-539	67	34	,	,	PUNCT
ertr-539	67	35	p	p	NOUN
ertr-539	67	36	=	=	NOUN
ertr-539	67	37	.918	.918	NUM
ertr-539	67	38	)	)	PUNCT
ertr-539	67	39	across	across	ADP
ertr-539	67	40	different	different	ADJ
ertr-539	67	41	service	service	NOUN
ertr-539	67	42	failure	failure	NOUN
ertr-539	67	43	situations	situation	NOUN
ertr-539	67	44	.	.	PUNCT
ertr-539	68	1	table	table	NOUN
ertr-539	68	2	1	1	NUM
ertr-539	68	3	.	.	PUNCT
ertr-539	69	1	participant	participant	ADJ
ertr-539	69	2	profiles	profile	NOUN
ertr-539	69	3	(	(	PUNCT
ertr-539	69	4	n	n	NOUN
ertr-539	69	5	=	=	SYM
ertr-539	69	6	107	107	NUM
ertr-539	69	7	)	)	PUNCT
ertr-539	69	8	characteristics	characteristic	NOUN
ertr-539	69	9	percent	percent	NOUN
ertr-539	69	10	gender	gender	NOUN
ertr-539	69	11	male	male	NOUN
ertr-539	69	12	68.2	68.2	NUM
ertr-539	69	13	%	%	NOUN
ertr-539	69	14	female	female	ADJ
ertr-539	69	15	31.8	31.8	NUM
ertr-539	69	16	%	%	NOUN
ertr-539	69	17	age	age	NOUN
ertr-539	69	18	25	25	NUM
ertr-539	69	19	-	-	SYM
ertr-539	69	20	34	34	NUM
ertr-539	69	21	3.7	3.7	NUM
ertr-539	69	22	%	%	NOUN
ertr-539	69	23	35	35	NUM
ertr-539	69	24	-	-	SYM
ertr-539	69	25	44	44	NUM
ertr-539	69	26	55.1	55.1	NUM
ertr-539	69	27	%	%	NOUN
ertr-539	69	28	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-539	69	29	e	e	NOUN
ertr-539	69	30	-	-	NOUN
ertr-539	69	31	review	review	NOUN
ertr-539	69	32	of	of	ADP
ertr-539	69	33	tourism	tourism	NOUN
ertr-539	69	34	research	research	NOUN
ertr-539	69	35	(	(	PUNCT
ertr-539	69	36	ertr	ertr	NOUN
ertr-539	69	37	)	)	PUNCT
ertr-539	69	38	,	,	PUNCT
ertr-539	69	39	vol	vol	NOUN
ertr-539	69	40	.	.	PROPN
ertr-539	69	41	17	17	NUM
ertr-539	69	42	,	,	PUNCT
ertr-539	69	43	no	no	INTJ
ertr-539	69	44	.	.	NOUN
ertr-539	69	45	4	4	NUM
ertr-539	69	46	,	,	PUNCT
ertr-539	69	47	2019	2019	NUM
ertr-539	69	48	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	69	49	553	553	NUM
ertr-539	69	50	characteristics	characteristic	NOUN
ertr-539	69	51	percent	percent	NOUN
ertr-539	69	52	45	45	NUM
ertr-539	69	53	-	-	SYM
ertr-539	69	54	54	54	NUM
ertr-539	69	55	24.3	24.3	NUM
ertr-539	69	56	%	%	NOUN
ertr-539	69	57	55	55	NUM
ertr-539	69	58	-	-	SYM
ertr-539	69	59	64	64	NUM
ertr-539	69	60	14	14	NUM
ertr-539	69	61	%	%	NOUN
ertr-539	69	62	≥60	≥60	PROPN
ertr-539	69	63	2.8	2.8	NUM
ertr-539	69	64	%	%	NOUN
ertr-539	69	65	annual	annual	ADJ
ertr-539	69	66	income	income	NOUN
ertr-539	69	67	less	less	ADJ
ertr-539	69	68	than	than	ADP
ertr-539	69	69	$	$	SYM
ertr-539	69	70	20,000	20,000	NUM
ertr-539	69	71	7.5	7.5	NUM
ertr-539	69	72	%	%	NOUN
ertr-539	69	73	$	$	SYM
ertr-539	69	74	20,000	20,000	NUM
ertr-539	69	75	$	$	SYM
ertr-539	69	76	29,999	29,999	NUM
ertr-539	69	77	13.1	13.1	NUM
ertr-539	69	78	%	%	NOUN
ertr-539	69	79	$	$	SYM
ertr-539	69	80	30,000	30,000	NUM
ertr-539	69	81	$	$	SYM
ertr-539	69	82	39,999	39,999	NUM
ertr-539	69	83	20.6	20.6	NUM
ertr-539	69	84	%	%	NOUN
ertr-539	69	85	$	$	SYM
ertr-539	69	86	40,000	40,000	NUM
ertr-539	69	87	$	$	SYM
ertr-539	69	88	49,999	49,999	NUM
ertr-539	69	89	11.2	11.2	NUM
ertr-539	69	90	%	%	NOUN
ertr-539	69	91	$	$	SYM
ertr-539	69	92	50,000	50,000	NUM
ertr-539	69	93	$	$	SYM
ertr-539	69	94	59,999	59,999	NUM
ertr-539	69	95	12.1	12.1	NUM
ertr-539	69	96	%	%	NOUN
ertr-539	69	97	$	$	SYM
ertr-539	69	98	60,000	60,000	NUM
ertr-539	69	99	$	$	SYM
ertr-539	69	100	69,999	69,999	NUM
ertr-539	69	101	6.5	6.5	NUM
ertr-539	69	102	%	%	NOUN
ertr-539	69	103	$	$	SYM
ertr-539	69	104	70,000	70,000	NUM
ertr-539	69	105	$	$	SYM
ertr-539	69	106	79,999	79,999	NUM
ertr-539	69	107	7.5	7.5	NUM
ertr-539	69	108	%	%	NOUN
ertr-539	69	109	$	$	SYM
ertr-539	69	110	80,000	80,000	NUM
ertr-539	69	111	$	$	SYM
ertr-539	69	112	89,999	89,999	NUM
ertr-539	69	113	2.8	2.8	NUM
ertr-539	69	114	%	%	NOUN
ertr-539	69	115	$	$	SYM
ertr-539	69	116	90,000	90,000	NUM
ertr-539	69	117	$	$	SYM
ertr-539	69	118	99,999	99,999	NUM
ertr-539	69	119	2.8	2.8	NUM
ertr-539	69	120	%	%	NOUN
ertr-539	69	121	$	$	SYM
ertr-539	69	122	100,000	100,000	NUM
ertr-539	69	123	$	$	SYM
ertr-539	69	124	149,999	149,999	NUM
ertr-539	69	125	14	14	NUM
ertr-539	69	126	%	%	NOUN
ertr-539	69	127	$	$	SYM
ertr-539	69	128	150,000	150,000	NUM
ertr-539	69	129	+	+	NUM
ertr-539	69	130	1.9	1.9	NUM
ertr-539	69	131	%	%	NOUN
ertr-539	69	132	country	country	NOUN
ertr-539	69	133	of	of	ADP
ertr-539	69	134	residence	residence	NOUN
ertr-539	69	135	canada	canada	PROPN
ertr-539	69	136	0.9	0.9	NUM
ertr-539	69	137	%	%	NOUN
ertr-539	69	138	india	india	PROPN
ertr-539	69	139	40.2	40.2	NUM
ertr-539	69	140	%	%	NOUN
ertr-539	69	141	united	united	PROPN
ertr-539	69	142	kingdom	kingdom	PROPN
ertr-539	69	143	2.8	2.8	NUM
ertr-539	69	144	%	%	NOUN
ertr-539	69	145	united	united	PROPN
ertr-539	69	146	states	states	PROPN
ertr-539	69	147	of	of	ADP
ertr-539	69	148	america	america	PROPN
ertr-539	69	149	51.6	51.6	NUM
ertr-539	69	150	%	%	NOUN
ertr-539	69	151	to	to	PART
ertr-539	69	152	gain	gain	VERB
ertr-539	69	153	further	further	ADJ
ertr-539	69	154	insights	insight	NOUN
ertr-539	69	155	into	into	ADP
ertr-539	69	156	the	the	DET
ertr-539	69	157	relationship	relationship	NOUN
ertr-539	69	158	between	between	ADP
ertr-539	69	159	satisfaction	satisfaction	NOUN
ertr-539	69	160	and	and	CCONJ
ertr-539	69	161	repurchase	repurchase	VERB
ertr-539	69	162	intention	intention	NOUN
ertr-539	69	163	in	in	ADP
ertr-539	69	164	peer	peer	NOUN
ertr-539	69	165	-	-	PUNCT
ertr-539	69	166	to	to	ADP
ertr-539	69	167	-	-	PUNCT
ertr-539	69	168	peer	peer	NOUN
ertr-539	69	169	accommodation	accommodation	NOUN
ertr-539	69	170	,	,	PUNCT
ertr-539	69	171	seven	seven	NUM
ertr-539	69	172	linear	linear	ADJ
ertr-539	69	173	regression	regression	NOUN
ertr-539	69	174	models	model	NOUN
ertr-539	69	175	were	be	AUX
ertr-539	69	176	implemented	implement	VERB
ertr-539	69	177	to	to	PART
ertr-539	69	178	examine	examine	VERB
ertr-539	69	179	the	the	DET
ertr-539	69	180	overall	overall	ADJ
ertr-539	69	181	impact	impact	NOUN
ertr-539	69	182	of	of	ADP
ertr-539	69	183	satisfaction	satisfaction	NOUN
ertr-539	69	184	on	on	ADP
ertr-539	69	185	repurchase	repurchase	NOUN
ertr-539	69	186	intention	intention	NOUN
ertr-539	69	187	and	and	CCONJ
ertr-539	69	188	the	the	DET
ertr-539	69	189	relationship	relationship	NOUN
ertr-539	69	190	across	across	ADP
ertr-539	69	191	the	the	DET
ertr-539	69	192	six	six	NUM
ertr-539	69	193	scenarios	scenario	NOUN
ertr-539	69	194	.	.	PUNCT
ertr-539	70	1	in	in	ADP
ertr-539	70	2	the	the	DET
ertr-539	70	3	overall	overall	ADJ
ertr-539	70	4	model	model	NOUN
ertr-539	70	5	,	,	PUNCT
ertr-539	70	6	a	a	DET
ertr-539	70	7	significant	significant	ADJ
ertr-539	70	8	regression	regression	NOUN
ertr-539	70	9	model	model	NOUN
ertr-539	70	10	was	be	AUX
ertr-539	70	11	found	find	VERB
ertr-539	70	12	(	(	PUNCT
ertr-539	70	13	f	f	X
ertr-539	70	14	(	(	PUNCT
ertr-539	70	15	1	1	NUM
ertr-539	70	16	,	,	PUNCT
ertr-539	70	17	105	105	NUM
ertr-539	70	18	)	)	PUNCT
ertr-539	70	19	=	=	SYM
ertr-539	70	20	152.369	152.369	NUM
ertr-539	70	21	,	,	PUNCT
ertr-539	70	22	p	p	X
ertr-539	70	23	<	<	X
ertr-539	70	24	.001	.001	NUM
ertr-539	70	25	)	)	PUNCT
ertr-539	70	26	,	,	PUNCT
ertr-539	70	27	with	with	ADP
ertr-539	70	28	an	an	DET
ertr-539	70	29	r2	r2	NOUN
ertr-539	70	30	of	of	ADP
ertr-539	70	31	.592	.592	NUM
ertr-539	70	32	.	.	PUNCT
ertr-539	71	1	it	it	PRON
ertr-539	71	2	indicates	indicate	VERB
ertr-539	71	3	that	that	SCONJ
ertr-539	71	4	,	,	PUNCT
ertr-539	71	5	in	in	ADP
ertr-539	71	6	the	the	DET
ertr-539	71	7	overall	overall	ADJ
ertr-539	71	8	model	model	NOUN
ertr-539	71	9	,	,	PUNCT
ertr-539	71	10	one	one	NUM
ertr-539	71	11	unit	unit	NOUN
ertr-539	71	12	increase	increase	NOUN
ertr-539	71	13	of	of	ADP
ertr-539	71	14	the	the	DET
ertr-539	71	15	satisfaction	satisfaction	NOUN
ertr-539	71	16	could	could	AUX
ertr-539	71	17	lead	lead	VERB
ertr-539	71	18	to	to	ADP
ertr-539	71	19	a	a	DET
ertr-539	71	20	0.752	0.752	NUM
ertr-539	71	21	unit	unit	NOUN
ertr-539	71	22	increase	increase	NOUN
ertr-539	71	23	of	of	ADP
ertr-539	71	24	the	the	DET
ertr-539	71	25	repurchase	repurchase	NOUN
ertr-539	71	26	intention	intention	NOUN
ertr-539	71	27	(	(	PUNCT
ertr-539	71	28	b1	b1	NOUN
ertr-539	71	29	=	=	PUNCT
ertr-539	71	30	.752	.752	NUM
ertr-539	71	31	,	,	PUNCT
ertr-539	71	32	p	p	X
ertr-539	71	33	<	<	X
ertr-539	71	34	.001	.001	NUM
ertr-539	71	35	)	)	PUNCT
ertr-539	71	36	.	.	PUNCT
ertr-539	72	1	a	a	DET
ertr-539	72	2	summary	summary	NOUN
ertr-539	72	3	of	of	ADP
ertr-539	72	4	r2	r2	PROPN
ertr-539	72	5	values	value	NOUN
ertr-539	72	6	in	in	ADP
ertr-539	72	7	the	the	DET
ertr-539	72	8	six	six	NUM
ertr-539	72	9	scenarios	scenario	NOUN
ertr-539	72	10	to	to	PART
ertr-539	72	11	measure	measure	VERB
ertr-539	72	12	goodness	goodness	NOUN
ertr-539	72	13	-	-	PUNCT
ertr-539	72	14	of	of	ADP
ertr-539	72	15	-	-	PUNCT
ertr-539	72	16	fit	fit	NOUN
ertr-539	72	17	is	be	AUX
ertr-539	72	18	presented	present	VERB
ertr-539	72	19	in	in	ADP
ertr-539	72	20	table	table	NOUN
ertr-539	72	21	2	2	NUM
ertr-539	72	22	.	.	PUNCT
ertr-539	73	1	the	the	DET
ertr-539	73	2	r2	r2	PROPN
ertr-539	73	3	values	value	NOUN
ertr-539	73	4	of	of	ADP
ertr-539	73	5	the	the	DET
ertr-539	73	6	six	six	NUM
ertr-539	73	7	scenarios	scenario	NOUN
ertr-539	73	8	are	be	AUX
ertr-539	73	9	all	all	ADV
ertr-539	73	10	above	above	ADP
ertr-539	73	11	0.458	0.458	NUM
ertr-539	73	12	,	,	PUNCT
ertr-539	73	13	indicating	indicate	VERB
ertr-539	73	14	at	at	ADP
ertr-539	73	15	least	least	ADV
ertr-539	73	16	46	46	NUM
ertr-539	73	17	%	%	NOUN
ertr-539	73	18	of	of	ADP
ertr-539	73	19	the	the	DET
ertr-539	73	20	variance	variance	NOUN
ertr-539	73	21	of	of	ADP
ertr-539	73	22	the	the	DET
ertr-539	73	23	repurchase	repurchase	NOUN
ertr-539	73	24	intention	intention	NOUN
ertr-539	73	25	can	can	AUX
ertr-539	73	26	be	be	AUX
ertr-539	73	27	explained	explain	VERB
ertr-539	73	28	by	by	ADP
ertr-539	73	29	the	the	DET
ertr-539	73	30	information	information	NOUN
ertr-539	73	31	of	of	ADP
ertr-539	73	32	satisfaction	satisfaction	NOUN
ertr-539	73	33	(	(	PUNCT
ertr-539	73	34	see	see	VERB
ertr-539	73	35	table	table	NOUN
ertr-539	73	36	2	2	NUM
ertr-539	73	37	)	)	PUNCT
ertr-539	73	38	.	.	PUNCT
ertr-539	74	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-539	75	1	e	e	X
ertr-539	75	2	-	-	NOUN
ertr-539	75	3	review	review	NOUN
ertr-539	75	4	of	of	ADP
ertr-539	75	5	tourism	tourism	NOUN
ertr-539	75	6	research	research	NOUN
ertr-539	75	7	(	(	PUNCT
ertr-539	75	8	ertr	ertr	NOUN
ertr-539	75	9	)	)	PUNCT
ertr-539	75	10	,	,	PUNCT
ertr-539	75	11	vol	vol	NOUN
ertr-539	75	12	.	.	PROPN
ertr-539	75	13	17	17	NUM
ertr-539	75	14	,	,	PUNCT
ertr-539	75	15	no	no	INTJ
ertr-539	75	16	.	.	NOUN
ertr-539	75	17	4	4	NUM
ertr-539	75	18	,	,	PUNCT
ertr-539	75	19	2019	2019	NUM
ertr-539	75	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	75	21	554	554	NUM
ertr-539	75	22	table	table	NOUN
ertr-539	75	23	2	2	NUM
ertr-539	75	24	.	.	PUNCT
ertr-539	76	1	summary	summary	NOUN
ertr-539	76	2	of	of	ADP
ertr-539	76	3	linear	linear	PROPN
ertr-539	76	4	regression	regression	NOUN
ertr-539	76	5	results	result	NOUN
ertr-539	76	6	(	(	PUNCT
ertr-539	76	7	dependent	dependent	ADJ
ertr-539	76	8	variable	variable	NOUN
ertr-539	76	9	=	=	NOUN
ertr-539	76	10	repurchase	repurchase	VERB
ertr-539	76	11	intention	intention	NOUN
ertr-539	76	12	)	)	PUNCT
ertr-539	76	13	model	model	NOUN
ertr-539	76	14	1	1	NUM
ertr-539	76	15	model	model	NOUN
ertr-539	76	16	2	2	NUM
ertr-539	76	17	model	model	NOUN
ertr-539	76	18	3	3	NUM
ertr-539	76	19	model	model	NOUN
ertr-539	76	20	4	4	NUM
ertr-539	76	21	model	model	NOUN
ertr-539	76	22	5	5	NUM
ertr-539	76	23	model	model	NOUN
ertr-539	76	24	6	6	NUM
ertr-539	76	25	model	model	NOUN
ertr-539	76	26	7	7	NUM
ertr-539	76	27	modelling	model	VERB
ertr-539	76	28	content	content	NOUN
ertr-539	76	29	failure	failure	NOUN
ertr-539	76	30	*	*	PUNCT
ertr-539	76	31	recovery	recovery	NOUN
ertr-539	76	32	tangible	tangible	ADJ
ertr-539	76	33	failure	failure	NOUN
ertr-539	76	34	*	*	PUNCT
ertr-539	76	35	without	without	ADP
ertr-539	76	36	compensation	compensation	NOUN
ertr-539	76	37	tangible	tangible	ADJ
ertr-539	76	38	failure	failure	NOUN
ertr-539	76	39	*	*	PUNCT
ertr-539	76	40	with	with	ADP
ertr-539	76	41	compensation	compensation	NOUN
ertr-539	76	42	informational	informational	ADJ
ertr-539	76	43	failure	failure	NOUN
ertr-539	76	44	*	*	PUNCT
ertr-539	76	45	without	without	ADP
ertr-539	76	46	compensation	compensation	NOUN
ertr-539	76	47	informational	informational	ADJ
ertr-539	76	48	failure	failure	NOUN
ertr-539	76	49	*	*	PUNCT
ertr-539	76	50	with	with	ADP
ertr-539	76	51	compensation	compensation	NOUN
ertr-539	76	52	relational	relational	ADJ
ertr-539	76	53	failure	failure	NOUN
ertr-539	76	54	*	*	PUNCT
ertr-539	76	55	without	without	ADP
ertr-539	76	56	compensation	compensation	NOUN
ertr-539	76	57	relational	relational	ADJ
ertr-539	76	58	failure	failure	NOUN
ertr-539	76	59	*	*	PUNCT
ertr-539	76	60	with	with	ADP
ertr-539	76	61	compensation	compensation	NOUN
ertr-539	76	62	satisfaction	satisfaction	NOUN
ertr-539	76	63	.752	.752	NUM
ertr-539	76	64	*	*	PUNCT
ertr-539	76	65	*	*	PUNCT
ertr-539	76	66	*	*	PUNCT
ertr-539	76	67	.674	.674	PUNCT
ertr-539	76	68	*	*	PUNCT
ertr-539	76	69	*	*	PUNCT
ertr-539	76	70	*	*	NOUN
ertr-539	76	71	.980	.980	NUM
ertr-539	76	72	*	*	PUNCT
ertr-539	76	73	*	*	PUNCT
ertr-539	76	74	*	*	NOUN
ertr-539	76	75	.609	.609	NOUN
ertr-539	76	76	*	*	PUNCT
ertr-539	76	77	*	*	PUNCT
ertr-539	76	78	*	*	PUNCT
ertr-539	76	79	1.095	1.095	NUM
ertr-539	76	80	*	*	PUNCT
ertr-539	76	81	*	*	PUNCT
ertr-539	76	82	*	*	NOUN
ertr-539	76	83	.742	.742	NUM
ertr-539	76	84	*	*	PUNCT
ertr-539	76	85	*	*	PUNCT
ertr-539	76	86	*	*	NOUN
ertr-539	76	87	.660	.660	PUNCT
ertr-539	76	88	*	*	PUNCT
ertr-539	76	89	*	*	PUNCT
ertr-539	76	90	*	*	PUNCT
ertr-539	76	91	constant	constant	ADJ
ertr-539	76	92	-.034	-.034	PROPN
ertr-539	76	93	-.252	-.252	PROPN
ertr-539	76	94	.017	.017	NUM
ertr-539	77	1	-.063	-.063	PROPN
ertr-539	77	2	.023	.023	NUM
ertr-539	77	3	-.028	-.028	PROPN
ertr-539	77	4	.026	.026	NUM
ertr-539	77	5	r2	r2	PROPN
ertr-539	77	6	.592	.592	NUM
ertr-539	77	7	.511	.511	NUM
ertr-539	77	8	.588	.588	NUM
ertr-539	77	9	.458	.458	NUM
ertr-539	77	10	.832	.832	NUM
ertr-539	77	11	.722	.722	NUM
ertr-539	77	12	.489	.489	NUM
ertr-539	78	1	f	f	PROPN
ertr-539	78	2	value	value	VERB
ertr-539	78	3	152.369	152.369	NUM
ertr-539	78	4	19.845	19.845	NUM
ertr-539	78	5	21.377	21.377	NUM
ertr-539	78	6	14.392	14.392	NUM
ertr-539	78	7	64.591	64.591	NUM
ertr-539	78	8	31.117	31.117	NUM
ertr-539	78	9	18.170	18.170	NUM
ertr-539	78	10	coefficients	coefficient	NOUN
ertr-539	78	11	standard	standard	ADJ
ertr-539	78	12	error	error	NOUN
ertr-539	78	13	.064	.064	NUM
ertr-539	78	14	.151	.151	NUM
ertr-539	78	15	.212	.212	NUM
ertr-539	78	16	.160	.160	NUM
ertr-539	78	17	.136	.136	NUM
ertr-539	78	18	.133	.133	NUM
ertr-539	78	19	.155	.155	NUM
ertr-539	78	20	note	note	NOUN
ertr-539	78	21	:	:	PUNCT
ertr-539	78	22	*	*	PUNCT
ertr-539	78	23	*	*	PUNCT
ertr-539	78	24	*	*	PUNCT
ertr-539	78	25	significant	significant	ADJ
ertr-539	78	26	at	at	ADP
ertr-539	78	27	1	1	NUM
ertr-539	78	28	%	%	NOUN
ertr-539	78	29	significant	significant	ADJ
ertr-539	78	30	level	level	NOUN
ertr-539	78	31	.	.	PUNCT
ertr-539	79	1	a	a	DET
ertr-539	79	2	z	z	NOUN
ertr-539	79	3	test	test	NOUN
ertr-539	80	1	[	[	X
ertr-539	80	2	equation	equation	NOUN
ertr-539	80	3	:	:	PUNCT
ertr-539	80	4	z=	z=	X
ertr-539	80	5	(	(	PUNCT
ertr-539	80	6	b1b2)/(se	b1b2)/(se	VERB
ertr-539	80	7	b12	b12	NOUN
ertr-539	80	8	+	+	CCONJ
ertr-539	80	9	se	se	PROPN
ertr-539	80	10	b2	b2	PROPN
ertr-539	80	11	2)1/2	2)1/2	PROPN
ertr-539	80	12	]	]	PUNCT
ertr-539	80	13	was	be	AUX
ertr-539	80	14	adopted	adopt	VERB
ertr-539	80	15	to	to	PART
ertr-539	80	16	understand	understand	VERB
ertr-539	80	17	whether	whether	SCONJ
ertr-539	80	18	the	the	DET
ertr-539	80	19	relationship	relationship	NOUN
ertr-539	80	20	between	between	ADP
ertr-539	80	21	satisfaction	satisfaction	NOUN
ertr-539	80	22	and	and	CCONJ
ertr-539	80	23	repurchase	repurchase	VERB
ertr-539	80	24	intention	intention	NOUN
ertr-539	80	25	is	be	AUX
ertr-539	80	26	different	different	ADJ
ertr-539	80	27	in	in	ADP
ertr-539	80	28	the	the	DET
ertr-539	80	29	six	six	NUM
ertr-539	80	30	scenarios	scenario	NOUN
ertr-539	80	31	(	(	PUNCT
ertr-539	80	32	b1	b1	NOUN
ertr-539	80	33	and	and	CCONJ
ertr-539	80	34	b2	b2	NOUN
ertr-539	80	35	are	be	AUX
ertr-539	80	36	coefficients	coefficient	NOUN
ertr-539	80	37	;	;	PUNCT
ertr-539	80	38	se	se	X
ertr-539	80	39	b1	b1	PROPN
ertr-539	80	40	and	and	CCONJ
ertr-539	80	41	se	se	PROPN
ertr-539	80	42	b2	b2	PROPN
ertr-539	80	43	are	be	AUX
ertr-539	80	44	coefficients	coefficient	NOUN
ertr-539	80	45	standard	standard	ADJ
ertr-539	80	46	errors	error	NOUN
ertr-539	80	47	)	)	PUNCT
ertr-539	80	48	(	(	PUNCT
ertr-539	80	49	paternoster	paternoster	NOUN
ertr-539	80	50	,	,	PUNCT
ertr-539	80	51	brame	brame	NOUN
ertr-539	80	52	,	,	PUNCT
ertr-539	80	53	mazerolle	mazerolle	NOUN
ertr-539	80	54	,	,	PUNCT
ertr-539	80	55	&	&	CCONJ
ertr-539	80	56	piquero	piquero	PROPN
ertr-539	80	57	,	,	PUNCT
ertr-539	80	58	1998	1998	NUM
ertr-539	80	59	)	)	PUNCT
ertr-539	80	60	.	.	PUNCT
ertr-539	81	1	when	when	SCONJ
ertr-539	81	2	the	the	DET
ertr-539	81	3	coefficients	coefficient	NOUN
ertr-539	81	4	of	of	ADP
ertr-539	81	5	the	the	DET
ertr-539	81	6	six	six	NUM
ertr-539	81	7	scenarios	scenario	NOUN
ertr-539	81	8	were	be	AUX
ertr-539	81	9	compared	compare	VERB
ertr-539	81	10	,	,	PUNCT
ertr-539	81	11	it	it	PRON
ertr-539	81	12	was	be	AUX
ertr-539	81	13	found	find	VERB
ertr-539	81	14	that	that	SCONJ
ertr-539	81	15	if	if	SCONJ
ertr-539	81	16	no	no	DET
ertr-539	81	17	compensation	compensation	NOUN
ertr-539	81	18	was	be	AUX
ertr-539	81	19	provided	provide	VERB
ertr-539	81	20	after	after	ADP
ertr-539	81	21	a	a	DET
ertr-539	81	22	specific	specific	ADJ
ertr-539	81	23	service	service	NOUN
ertr-539	81	24	failure	failure	NOUN
ertr-539	81	25	,	,	PUNCT
ertr-539	81	26	the	the	DET
ertr-539	81	27	types	type	NOUN
ertr-539	81	28	of	of	ADP
ertr-539	81	29	service	service	NOUN
ertr-539	81	30	failure	failure	NOUN
ertr-539	81	31	did	do	AUX
ertr-539	81	32	not	not	PART
ertr-539	81	33	have	have	VERB
ertr-539	81	34	an	an	DET
ertr-539	81	35	influence	influence	NOUN
ertr-539	81	36	on	on	ADP
ertr-539	81	37	the	the	DET
ertr-539	81	38	relationship	relationship	NOUN
ertr-539	81	39	between	between	ADP
ertr-539	81	40	customer	customer	NOUN
ertr-539	81	41	satisfaction	satisfaction	NOUN
ertr-539	81	42	and	and	CCONJ
ertr-539	81	43	repurchase	repurchase	VERB
ertr-539	81	44	intention	intention	NOUN
ertr-539	81	45	.	.	PUNCT
ertr-539	82	1	on	on	ADP
ertr-539	82	2	the	the	DET
ertr-539	82	3	contrary	contrary	NOUN
ertr-539	82	4	,	,	PUNCT
ertr-539	82	5	if	if	SCONJ
ertr-539	82	6	the	the	DET
ertr-539	82	7	compensation	compensation	NOUN
ertr-539	82	8	was	be	AUX
ertr-539	82	9	provided	provide	VERB
ertr-539	82	10	to	to	ADP
ertr-539	82	11	guests	guest	NOUN
ertr-539	82	12	,	,	PUNCT
ertr-539	82	13	the	the	DET
ertr-539	82	14	impact	impact	NOUN
ertr-539	82	15	of	of	ADP
ertr-539	82	16	satisfaction	satisfaction	NOUN
ertr-539	82	17	on	on	ADP
ertr-539	82	18	repurchase	repurchase	NOUN
ertr-539	82	19	intention	intention	NOUN
ertr-539	82	20	in	in	ADP
ertr-539	82	21	the	the	DET
ertr-539	82	22	informational	informational	ADJ
ertr-539	82	23	failure	failure	NOUN
ertr-539	82	24	(	(	PUNCT
ertr-539	82	25	model	model	NOUN
ertr-539	82	26	5	5	NUM
ertr-539	82	27	,	,	PUNCT
ertr-539	82	28	b	b	NOUN
ertr-539	82	29	=	=	SYM
ertr-539	82	30	1.095	1.095	NUM
ertr-539	82	31	)	)	PUNCT
ertr-539	82	32	is	be	AUX
ertr-539	82	33	significantly	significantly	ADV
ertr-539	82	34	larger	large	ADJ
ertr-539	82	35	than	than	ADP
ertr-539	82	36	that	that	PRON
ertr-539	82	37	in	in	ADP
ertr-539	82	38	the	the	DET
ertr-539	82	39	relational	relational	ADJ
ertr-539	82	40	failure	failure	NOUN
ertr-539	82	41	(	(	PUNCT
ertr-539	82	42	model	model	NOUN
ertr-539	82	43	7	7	NUM
ertr-539	82	44	,	,	PUNCT
ertr-539	82	45	b	b	NOUN
ertr-539	82	46	=	=	NOUN
ertr-539	82	47	.660	.660	NUM
ertr-539	82	48	)	)	PUNCT
ertr-539	82	49	at	at	ADP
ertr-539	82	50	95	95	NUM
ertr-539	82	51	%	%	NOUN
ertr-539	82	52	significant	significant	ADJ
ertr-539	82	53	level	level	NOUN
ertr-539	82	54	(	(	PUNCT
ertr-539	82	55	z	z	NOUN
ertr-539	82	56	=	=	SYM
ertr-539	82	57	2.11	2.11	NUM
ertr-539	82	58	)	)	PUNCT
ertr-539	82	59	.	.	PUNCT
ertr-539	83	1	this	this	PRON
ertr-539	83	2	suggests	suggest	VERB
ertr-539	83	3	that	that	SCONJ
ertr-539	83	4	providing	provide	VERB
ertr-539	83	5	compensation	compensation	NOUN
ertr-539	83	6	after	after	SCONJ
ertr-539	83	7	an	an	DET
ertr-539	83	8	informational	informational	ADJ
ertr-539	83	9	failure	failure	NOUN
ertr-539	83	10	would	would	AUX
ertr-539	83	11	be	be	AUX
ertr-539	83	12	more	more	ADV
ertr-539	83	13	effective	effective	ADJ
ertr-539	83	14	than	than	ADP
ertr-539	83	15	after	after	ADP
ertr-539	83	16	a	a	DET
ertr-539	83	17	relational	relational	ADJ
ertr-539	83	18	failure	failure	NOUN
ertr-539	83	19	.	.	PUNCT
ertr-539	84	1	the	the	DET
ertr-539	84	2	coefficients	coefficient	NOUN
ertr-539	84	3	in	in	ADP
ertr-539	84	4	the	the	DET
ertr-539	84	5	rest	rest	NOUN
ertr-539	84	6	of	of	ADP
ertr-539	84	7	the	the	DET
ertr-539	84	8	scenarios	scenario	NOUN
ertr-539	84	9	were	be	AUX
ertr-539	84	10	not	not	PART
ertr-539	84	11	significantly	significantly	ADV
ertr-539	84	12	different	different	ADJ
ertr-539	84	13	.	.	PUNCT
ertr-539	85	1	this	this	DET
ertr-539	85	2	finding	finding	NOUN
ertr-539	85	3	may	may	AUX
ertr-539	85	4	be	be	AUX
ertr-539	85	5	caused	cause	VERB
ertr-539	85	6	by	by	ADP
ertr-539	85	7	the	the	DET
ertr-539	85	8	relatively	relatively	ADV
ertr-539	85	9	low	low	ADJ
ertr-539	85	10	number	number	NOUN
ertr-539	85	11	of	of	ADP
ertr-539	85	12	responses	response	NOUN
ertr-539	85	13	within	within	ADP
ertr-539	85	14	each	each	DET
ertr-539	85	15	scenario	scenario	NOUN
ertr-539	85	16	.	.	PUNCT
ertr-539	86	1	thus	thus	ADV
ertr-539	86	2	,	,	PUNCT
ertr-539	86	3	it	it	PRON
ertr-539	86	4	is	be	AUX
ertr-539	86	5	important	important	ADJ
ertr-539	86	6	to	to	PART
ertr-539	86	7	collect	collect	VERB
ertr-539	86	8	a	a	DET
ertr-539	86	9	larger	large	ADJ
ertr-539	86	10	number	number	NOUN
ertr-539	86	11	of	of	ADP
ertr-539	86	12	responses	response	NOUN
ertr-539	86	13	to	to	PART
ertr-539	86	14	ensure	ensure	VERB
ertr-539	86	15	the	the	DET
ertr-539	86	16	sample	sample	NOUN
ertr-539	86	17	size	size	NOUN
ertr-539	86	18	in	in	ADP
ertr-539	86	19	each	each	DET
ertr-539	86	20	scenario	scenario	NOUN
ertr-539	86	21	is	be	AUX
ertr-539	86	22	large	large	ADJ
ertr-539	86	23	enough	enough	ADV
ertr-539	86	24	to	to	PART
ertr-539	86	25	generate	generate	VERB
ertr-539	86	26	robust	robust	ADJ
ertr-539	86	27	results	result	NOUN
ertr-539	86	28	.	.	PUNCT
ertr-539	87	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-539	88	1	e	e	NOUN
ertr-539	88	2	-	-	NOUN
ertr-539	88	3	review	review	NOUN
ertr-539	88	4	of	of	ADP
ertr-539	88	5	tourism	tourism	NOUN
ertr-539	88	6	research	research	NOUN
ertr-539	88	7	(	(	PUNCT
ertr-539	88	8	ertr	ertr	NOUN
ertr-539	88	9	)	)	PUNCT
ertr-539	88	10	,	,	PUNCT
ertr-539	88	11	vol	vol	NOUN
ertr-539	88	12	.	.	PROPN
ertr-539	88	13	17	17	NUM
ertr-539	88	14	,	,	PUNCT
ertr-539	88	15	no	no	INTJ
ertr-539	88	16	.	.	NOUN
ertr-539	88	17	4	4	NUM
ertr-539	88	18	,	,	PUNCT
ertr-539	88	19	2019	2019	NUM
ertr-539	88	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	88	21	555	555	NUM
ertr-539	88	22	conclusion	conclusion	NOUN
ertr-539	88	23	the	the	DET
ertr-539	88	24	findings	finding	NOUN
ertr-539	88	25	of	of	ADP
ertr-539	88	26	this	this	DET
ertr-539	88	27	study	study	NOUN
ertr-539	88	28	extend	extend	VERB
ertr-539	88	29	understanding	understanding	NOUN
ertr-539	88	30	of	of	ADP
ertr-539	88	31	the	the	DET
ertr-539	88	32	relationship	relationship	NOUN
ertr-539	88	33	between	between	ADP
ertr-539	88	34	customer	customer	NOUN
ertr-539	88	35	satisfaction	satisfaction	NOUN
ertr-539	88	36	and	and	CCONJ
ertr-539	88	37	repurchase	repurchase	VERB
ertr-539	88	38	intention	intention	NOUN
ertr-539	88	39	in	in	ADP
ertr-539	88	40	peer	peer	NOUN
ertr-539	88	41	-	-	PUNCT
ertr-539	88	42	to	to	ADP
ertr-539	88	43	-	-	PUNCT
ertr-539	88	44	peer	peer	NOUN
ertr-539	88	45	accommodation	accommodation	NOUN
ertr-539	88	46	in	in	ADP
ertr-539	88	47	light	light	NOUN
ertr-539	88	48	of	of	ADP
ertr-539	88	49	different	different	ADJ
ertr-539	88	50	service	service	NOUN
ertr-539	88	51	failures	failure	NOUN
ertr-539	88	52	and	and	CCONJ
ertr-539	88	53	recovery	recovery	NOUN
ertr-539	88	54	strategies	strategy	NOUN
ertr-539	88	55	.	.	PUNCT
ertr-539	89	1	the	the	DET
ertr-539	89	2	findings	finding	NOUN
ertr-539	89	3	suggest	suggest	VERB
ertr-539	89	4	that	that	SCONJ
ertr-539	89	5	the	the	DET
ertr-539	89	6	types	type	NOUN
ertr-539	89	7	of	of	ADP
ertr-539	89	8	service	service	NOUN
ertr-539	89	9	failure	failure	NOUN
ertr-539	89	10	may	may	AUX
ertr-539	89	11	only	only	ADV
ertr-539	89	12	have	have	VERB
ertr-539	89	13	an	an	DET
ertr-539	89	14	effect	effect	NOUN
ertr-539	89	15	on	on	ADP
ertr-539	89	16	the	the	DET
ertr-539	89	17	satisfaction	satisfaction	NOUN
ertr-539	89	18	–	–	PUNCT
ertr-539	89	19	repurchase	repurchase	VERB
ertr-539	89	20	intention	intention	NOUN
ertr-539	89	21	relationship	relationship	NOUN
ertr-539	89	22	when	when	SCONJ
ertr-539	89	23	a	a	DET
ertr-539	89	24	compensation	compensation	NOUN
ertr-539	89	25	is	be	AUX
ertr-539	89	26	provided	provide	VERB
ertr-539	89	27	.	.	PUNCT
ertr-539	90	1	additionally	additionally	ADV
ertr-539	90	2	,	,	PUNCT
ertr-539	90	3	findings	finding	NOUN
ertr-539	90	4	also	also	ADV
ertr-539	90	5	suggest	suggest	VERB
ertr-539	90	6	that	that	SCONJ
ertr-539	90	7	compensation	compensation	NOUN
ertr-539	90	8	has	have	VERB
ertr-539	90	9	a	a	DET
ertr-539	90	10	significantly	significantly	ADV
ertr-539	90	11	positive	positive	ADJ
ertr-539	90	12	influence	influence	NOUN
ertr-539	90	13	on	on	ADP
ertr-539	90	14	customer	customer	NOUN
ertr-539	90	15	satisfaction	satisfaction	NOUN
ertr-539	90	16	and	and	CCONJ
ertr-539	90	17	repurchase	repurchase	VERB
ertr-539	90	18	intention	intention	NOUN
ertr-539	90	19	,	,	PUNCT
ertr-539	90	20	which	which	PRON
ertr-539	90	21	indicates	indicate	VERB
ertr-539	90	22	the	the	DET
ertr-539	90	23	importance	importance	NOUN
ertr-539	90	24	of	of	ADP
ertr-539	90	25	providing	provide	VERB
ertr-539	90	26	compensation	compensation	NOUN
ertr-539	90	27	for	for	ADP
ertr-539	90	28	customers	customer	NOUN
ertr-539	90	29	who	who	PRON
ertr-539	90	30	have	have	VERB
ertr-539	90	31	a	a	DET
ertr-539	90	32	negative	negative	ADJ
ertr-539	90	33	experience	experience	NOUN
ertr-539	90	34	while	while	SCONJ
ertr-539	90	35	staying	stay	VERB
ertr-539	90	36	in	in	ADP
ertr-539	90	37	peer	peer	NOUN
ertr-539	90	38	-	-	PUNCT
ertr-539	90	39	to	to	ADP
ertr-539	90	40	-	-	PUNCT
ertr-539	90	41	peer	peer	NOUN
ertr-539	90	42	accommodation	accommodation	NOUN
ertr-539	90	43	.	.	PUNCT
ertr-539	91	1	therefore	therefore	ADV
ertr-539	91	2	,	,	PUNCT
ertr-539	91	3	in	in	ADP
ertr-539	91	4	order	order	NOUN
ertr-539	91	5	to	to	PART
ertr-539	91	6	enhance	enhance	VERB
ertr-539	91	7	customer	customer	NOUN
ertr-539	91	8	retention	retention	NOUN
ertr-539	91	9	,	,	PUNCT
ertr-539	91	10	it	it	PRON
ertr-539	91	11	is	be	AUX
ertr-539	91	12	important	important	ADJ
ertr-539	91	13	for	for	ADP
ertr-539	91	14	platform	platform	NOUN
ertr-539	91	15	providers	provider	NOUN
ertr-539	91	16	to	to	PART
ertr-539	91	17	provide	provide	VERB
ertr-539	91	18	guests	guest	NOUN
ertr-539	91	19	with	with	ADP
ertr-539	91	20	compensation	compensation	NOUN
ertr-539	91	21	after	after	ADP
ertr-539	91	22	a	a	DET
ertr-539	91	23	service	service	NOUN
ertr-539	91	24	failure	failure	NOUN
ertr-539	91	25	.	.	PUNCT
ertr-539	92	1	references	reference	NOUN
ertr-539	92	2	anderson	anderson	PROPN
ertr-539	92	3	,	,	PUNCT
ertr-539	92	4	e.	e.	PROPN
ertr-539	92	5	w.	w.	PROPN
ertr-539	92	6	,	,	PUNCT
ertr-539	92	7	&	&	CCONJ
ertr-539	92	8	sullivan	sullivan	PROPN
ertr-539	92	9	,	,	PUNCT
ertr-539	92	10	m.	m.	PROPN
ertr-539	92	11	w.	w.	PROPN
ertr-539	92	12	(	(	PUNCT
ertr-539	92	13	1993	1993	NUM
ertr-539	92	14	)	)	PUNCT
ertr-539	92	15	.	.	PUNCT
ertr-539	93	1	the	the	DET
ertr-539	93	2	antecedents	antecedent	NOUN
ertr-539	93	3	and	and	CCONJ
ertr-539	93	4	consequences	consequence	NOUN
ertr-539	93	5	of	of	ADP
ertr-539	93	6	customer	customer	NOUN
ertr-539	93	7	satisfaction	satisfaction	NOUN
ertr-539	93	8	for	for	ADP
ertr-539	93	9	firms	firm	NOUN
ertr-539	93	10	.	.	PUNCT
ertr-539	94	1	marketing	marketing	NOUN
ertr-539	94	2	science	science	NOUN
ertr-539	94	3	,	,	PUNCT
ertr-539	94	4	12(2	12(2	NUM
ertr-539	94	5	)	)	PUNCT
ertr-539	94	6	,	,	PUNCT
ertr-539	94	7	125–143	125–143	NUM
ertr-539	94	8	.	.	PUNCT
ertr-539	95	1	https://doi.org/10.1287/mksc.12.2.125	https://doi.org/10.1287/mksc.12.2.125	PROPN
ertr-539	95	2	bitner	bitner	NOUN
ertr-539	95	3	,	,	PUNCT
ertr-539	95	4	m.	m.	NOUN
ertr-539	95	5	j.	j.	PROPN
ertr-539	95	6	,	,	PUNCT
ertr-539	95	7	booms	booms	PROPN
ertr-539	95	8	,	,	PUNCT
ertr-539	95	9	b.	b.	PROPN
ertr-539	95	10	h.	h.	PROPN
ertr-539	95	11	,	,	PUNCT
ertr-539	95	12	&	&	CCONJ
ertr-539	95	13	tetreault	tetreault	PROPN
ertr-539	95	14	,	,	PUNCT
ertr-539	95	15	m.	m.	NOUN
ertr-539	95	16	s.	s.	PROPN
ertr-539	95	17	(	(	PUNCT
ertr-539	95	18	1990	1990	NUM
ertr-539	95	19	)	)	PUNCT
ertr-539	95	20	.	.	PUNCT
ertr-539	96	1	the	the	DET
ertr-539	96	2	service	service	NOUN
ertr-539	96	3	encounter	encounter	NOUN
ertr-539	96	4	:	:	PUNCT
ertr-539	96	5	diagnosing	diagnose	VERB
ertr-539	96	6	favorable	favorable	ADJ
ertr-539	96	7	and	and	CCONJ
ertr-539	96	8	unfavorable	unfavorable	ADJ
ertr-539	96	9	incidents	incident	NOUN
ertr-539	96	10	.	.	PUNCT
ertr-539	97	1	journal	journal	NOUN
ertr-539	97	2	of	of	ADP
ertr-539	97	3	marketing	marketing	NOUN
ertr-539	97	4	,	,	PUNCT
ertr-539	97	5	54(1	54(1	NUM
ertr-539	97	6	)	)	PUNCT
ertr-539	97	7	,	,	PUNCT
ertr-539	97	8	71–84	71–84	NUM
ertr-539	97	9	.	.	PUNCT
ertr-539	98	1	https://doi.org/10.2307/1252174	https://doi.org/10.2307/1252174	PROPN
ertr-539	98	2	collinson	collinson	PROPN
ertr-539	98	3	,	,	PUNCT
ertr-539	98	4	p.	p.	NOUN
ertr-539	98	5	(	(	PUNCT
ertr-539	98	6	2018	2018	NUM
ertr-539	98	7	)	)	PUNCT
ertr-539	98	8	.	.	PUNCT
ertr-539	99	1	what	what	PRON
ertr-539	99	2	happens	happen	VERB
ertr-539	99	3	when	when	SCONJ
ertr-539	99	4	airbnb	airbnb	PROPN
ertr-539	99	5	goes	go	VERB
ertr-539	99	6	wrong	wrong	ADJ
ertr-539	99	7	?	?	PUNCT
ertr-539	100	1	retrieved	retrieve	VERB
ertr-539	100	2	from	from	ADP
ertr-539	100	3	https://www.theguardian.com/technology/2018/aug/04/what-happens-when-airbnb-goeswrong	https://www.theguardian.com/technology/2018/aug/04/what-happens-when-airbnb-goeswrong	DET
ertr-539	100	4	fan	fan	NOUN
ertr-539	100	5	,	,	PUNCT
ertr-539	100	6	y.-w	y.-w	PROPN
ertr-539	100	7	.	.	PROPN
ertr-539	100	8	,	,	PUNCT
ertr-539	100	9	wu	wu	PROPN
ertr-539	100	10	,	,	PUNCT
ertr-539	100	11	c.-c	c.-c	PROPN
ertr-539	100	12	.	.	PUNCT
ertr-539	100	13	,	,	PUNCT
ertr-539	100	14	&	&	CCONJ
ertr-539	100	15	wu	wu	PROPN
ertr-539	100	16	,	,	PUNCT
ertr-539	100	17	w.-t	w.-t	PROPN
ertr-539	100	18	.	.	PUNCT
ertr-539	101	1	(	(	PUNCT
ertr-539	101	2	2010	2010	NUM
ertr-539	101	3	)	)	PUNCT
ertr-539	101	4	.	.	PUNCT
ertr-539	102	1	the	the	DET
ertr-539	102	2	impacts	impact	NOUN
ertr-539	102	3	of	of	ADP
ertr-539	102	4	online	online	ADJ
ertr-539	102	5	retailing	retailing	NOUN
ertr-539	102	6	service	service	NOUN
ertr-539	102	7	recovery	recovery	NOUN
ertr-539	102	8	and	and	CCONJ
ertr-539	102	9	perceived	perceive	VERB
ertr-539	102	10	justice	justice	NOUN
ertr-539	102	11	on	on	ADP
ertr-539	102	12	consumer	consumer	NOUN
ertr-539	102	13	loyalty	loyalty	NOUN
ertr-539	102	14	.	.	PUNCT
ertr-539	103	1	international	international	ADJ
ertr-539	103	2	journal	journal	PROPN
ertr-539	103	3	of	of	ADP
ertr-539	103	4	electronic	electronic	ADJ
ertr-539	103	5	business	business	NOUN
ertr-539	103	6	management	management	NOUN
ertr-539	103	7	,	,	PUNCT
ertr-539	103	8	8	8	NUM
ertr-539	103	9	,	,	PUNCT
ertr-539	103	10	239–249	239–249	NUM
ertr-539	103	11	.	.	PUNCT
ertr-539	104	1	forbes	forbes	PROPN
ertr-539	104	2	,	,	PUNCT
ertr-539	104	3	l.	l.	PROPN
ertr-539	104	4	p.	p.	PROPN
ertr-539	104	5	,	,	PUNCT
ertr-539	104	6	kelley	kelley	PROPN
ertr-539	104	7	,	,	PUNCT
ertr-539	104	8	s.	s.	PROPN
ertr-539	104	9	w.	w.	PROPN
ertr-539	104	10	,	,	PUNCT
ertr-539	104	11	&	&	CCONJ
ertr-539	104	12	hoffman	hoffman	PROPN
ertr-539	104	13	,	,	PUNCT
ertr-539	104	14	k.	k.	PROPN
ertr-539	104	15	d.	d.	PROPN
ertr-539	104	16	(	(	PUNCT
ertr-539	104	17	2005	2005	NUM
ertr-539	104	18	)	)	PUNCT
ertr-539	104	19	.	.	PUNCT
ertr-539	105	1	typologies	typology	NOUN
ertr-539	105	2	of	of	ADP
ertr-539	105	3	e‐commerce	e‐commerce	PUNCT
ertr-539	105	4	retail	retail	ADJ
ertr-539	105	5	failures	failure	NOUN
ertr-539	105	6	and	and	CCONJ
ertr-539	105	7	recovery	recovery	NOUN
ertr-539	105	8	strategies	strategy	NOUN
ertr-539	105	9	.	.	PUNCT
ertr-539	106	1	journal	journal	PROPN
ertr-539	106	2	of	of	ADP
ertr-539	106	3	services	service	NOUN
ertr-539	106	4	marketing	marketing	NOUN
ertr-539	106	5	,	,	PUNCT
ertr-539	106	6	19(5	19(5	NUM
ertr-539	106	7	)	)	PUNCT
ertr-539	106	8	,	,	PUNCT
ertr-539	106	9	280–292	280–292	NUM
ertr-539	106	10	.	.	PUNCT
ertr-539	107	1	https://doi.org/10.1108/08876040510609907	https://doi.org/10.1108/08876040510609907	PROPN
ertr-539	107	2	grönroos	grönroos	PROPN
ertr-539	107	3	,	,	PUNCT
ertr-539	107	4	c.	c.	PROPN
ertr-539	107	5	(	(	PUNCT
ertr-539	107	6	1988	1988	NUM
ertr-539	107	7	)	)	PUNCT
ertr-539	107	8	.	.	PUNCT
ertr-539	108	1	new	new	ADJ
ertr-539	108	2	competition	competition	NOUN
ertr-539	108	3	in	in	ADP
ertr-539	108	4	the	the	DET
ertr-539	108	5	service	service	NOUN
ertr-539	108	6	economy	economy	NOUN
ertr-539	108	7	:	:	PUNCT
ertr-539	108	8	the	the	DET
ertr-539	108	9	five	five	NUM
ertr-539	108	10	rules	rule	NOUN
ertr-539	108	11	of	of	ADP
ertr-539	108	12	service	service	NOUN
ertr-539	108	13	.	.	PUNCT
ertr-539	109	1	international	international	ADJ
ertr-539	109	2	journal	journal	PROPN
ertr-539	109	3	of	of	ADP
ertr-539	109	4	operations	operation	NOUN
ertr-539	109	5	&	&	CCONJ
ertr-539	109	6	production	production	NOUN
ertr-539	109	7	management	management	NOUN
ertr-539	109	8	,	,	PUNCT
ertr-539	109	9	8(3	8(3	NUM
ertr-539	109	10	)	)	PUNCT
ertr-539	109	11	,	,	PUNCT
ertr-539	109	12	9–19	9–19	NOUN
ertr-539	109	13	.	.	PUNCT
ertr-539	110	1	https://doi.org/10.1108/eb054821	https://doi.org/10.1108/eb054821	PROPN
ertr-539	110	2	hoffman	hoffman	PROPN
ertr-539	110	3	,	,	PUNCT
ertr-539	110	4	k.	k.	PROPN
ertr-539	110	5	d.	d.	PROPN
ertr-539	110	6	,	,	PUNCT
ertr-539	110	7	&	&	CCONJ
ertr-539	110	8	bateson	bateson	PROPN
ertr-539	110	9	,	,	PUNCT
ertr-539	110	10	j.	j.	PROPN
ertr-539	110	11	e.	e.	PROPN
ertr-539	110	12	g.	g.	PROPN
ertr-539	110	13	(	(	PUNCT
ertr-539	110	14	2010	2010	NUM
ertr-539	110	15	)	)	PUNCT
ertr-539	110	16	.	.	PUNCT
ertr-539	111	1	services	service	NOUN
ertr-539	111	2	marketing	marketing	NOUN
ertr-539	111	3	:	:	PUNCT
ertr-539	111	4	concepts	concept	NOUN
ertr-539	111	5	,	,	PUNCT
ertr-539	111	6	strategies	strategy	NOUN
ertr-539	111	7	,	,	PUNCT
ertr-539	111	8	&	&	CCONJ
ertr-539	111	9	cases	case	NOUN
ertr-539	111	10	.	.	PUNCT
ertr-539	112	1	learning	learn	VERB
ertr-539	112	2	(	(	PUNCT
ertr-539	112	3	4th	4th	ADJ
ertr-539	112	4	ed	ed	NOUN
ertr-539	112	5	.	.	PUNCT
ertr-539	112	6	)	)	PUNCT
ertr-539	112	7	.	.	PUNCT
ertr-539	113	1	south	south	ADJ
ertr-539	113	2	-	-	PUNCT
ertr-539	113	3	western	western	ADJ
ertr-539	113	4	.	.	PUNCT
ertr-539	114	1	https://doi.org/10.1007/s40005-016-0271-y	https://doi.org/10.1007/s40005-016-0271-y	PROPN
ertr-539	114	2	hoffman	hoffman	PROPN
ertr-539	114	3	,	,	PUNCT
ertr-539	114	4	k.	k.	PROPN
ertr-539	114	5	d.	d.	PROPN
ertr-539	114	6	,	,	PUNCT
ertr-539	114	7	&	&	CCONJ
ertr-539	114	8	chung	chung	PROPN
ertr-539	114	9	,	,	PUNCT
ertr-539	114	10	b.	b.	PROPN
ertr-539	114	11	g.	g.	PROPN
ertr-539	114	12	(	(	PUNCT
ertr-539	114	13	1999	1999	NUM
ertr-539	114	14	)	)	PUNCT
ertr-539	114	15	.	.	PUNCT
ertr-539	115	1	hospitality	hospitality	NOUN
ertr-539	115	2	recovery	recovery	NOUN
ertr-539	115	3	strategies	strategy	NOUN
ertr-539	115	4	:	:	PUNCT
ertr-539	115	5	customer	customer	NOUN
ertr-539	115	6	preference	preference	NOUN
ertr-539	115	7	versus	versus	ADP
ertr-539	115	8	firm	firm	ADJ
ertr-539	115	9	use	use	NOUN
ertr-539	115	10	.	.	PUNCT
ertr-539	116	1	journal	journal	PROPN
ertr-539	116	2	of	of	ADP
ertr-539	116	3	hospitality	hospitality	PROPN
ertr-539	116	4	&	&	CCONJ
ertr-539	116	5	tourism	tourism	NOUN
ertr-539	116	6	research	research	NOUN
ertr-539	116	7	,	,	PUNCT
ertr-539	116	8	23(1	23(1	NUM
ertr-539	116	9	)	)	PUNCT
ertr-539	116	10	,	,	PUNCT
ertr-539	116	11	71–84	71–84	PROPN
ertr-539	116	12	.	.	PUNCT
ertr-539	117	1	https://doi.org/10.1177/109634809902300106	https://doi.org/10.1177/109634809902300106	PROPN
ertr-539	117	2	holloway	holloway	PROPN
ertr-539	117	3	,	,	PUNCT
ertr-539	117	4	b.	b.	PROPN
ertr-539	117	5	b.	b.	PROPN
ertr-539	117	6	,	,	PUNCT
ertr-539	117	7	&	&	CCONJ
ertr-539	117	8	beatty	beatty	PROPN
ertr-539	117	9	,	,	PUNCT
ertr-539	117	10	s.	s.	PROPN
ertr-539	117	11	e.	e.	PROPN
ertr-539	117	12	(	(	PUNCT
ertr-539	117	13	2003	2003	NUM
ertr-539	117	14	)	)	PUNCT
ertr-539	117	15	.	.	PUNCT
ertr-539	118	1	service	service	NOUN
ertr-539	118	2	failure	failure	NOUN
ertr-539	118	3	in	in	ADP
ertr-539	118	4	online	online	ADJ
ertr-539	118	5	retailing	retailing	NOUN
ertr-539	118	6	:	:	PUNCT
ertr-539	118	7	a	a	DET
ertr-539	118	8	recovery	recovery	NOUN
ertr-539	118	9	http://ertr.tamu.edu/	http://ertr.tamu.edu/	NOUN
ertr-539	119	1	e	e	NOUN
ertr-539	119	2	-	-	NOUN
ertr-539	119	3	review	review	NOUN
ertr-539	119	4	of	of	ADP
ertr-539	119	5	tourism	tourism	NOUN
ertr-539	119	6	research	research	NOUN
ertr-539	119	7	(	(	PUNCT
ertr-539	119	8	ertr	ertr	NOUN
ertr-539	119	9	)	)	PUNCT
ertr-539	119	10	,	,	PUNCT
ertr-539	119	11	vol	vol	NOUN
ertr-539	119	12	.	.	PROPN
ertr-539	119	13	17	17	NUM
ertr-539	119	14	,	,	PUNCT
ertr-539	119	15	no	no	INTJ
ertr-539	120	1	.	.	NOUN
ertr-539	120	2	4	4	NUM
ertr-539	120	3	,	,	PUNCT
ertr-539	120	4	2019	2019	NUM
ertr-539	120	5	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-539	120	6	556	556	NUM
ertr-539	120	7	opportunity	opportunity	NOUN
ertr-539	120	8	.	.	PUNCT
ertr-539	121	1	journal	journal	NOUN
ertr-539	121	2	of	of	ADP
ertr-539	121	3	service	service	NOUN
ertr-539	121	4	research	research	NOUN
ertr-539	121	5	,	,	PUNCT
ertr-539	121	6	6(1	6(1	NUM
ertr-539	121	7	)	)	PUNCT
ertr-539	121	8	,	,	PUNCT
ertr-539	122	1	92–105	92–105	PROPN
ertr-539	122	2	.	.	PUNCT
ertr-539	122	3	https://doi.org/10.1177/1094670503254288	https://doi.org/10.1177/1094670503254288	PROPN
ertr-539	122	4	holloway	holloway	PROPN
ertr-539	122	5	,	,	PUNCT
ertr-539	122	6	b.	b.	PROPN
ertr-539	122	7	b.	b.	PROPN
ertr-539	122	8	,	,	PUNCT
ertr-539	122	9	wang	wang	PROPN
ertr-539	122	10	,	,	PUNCT
ertr-539	122	11	s.	s.	PROPN
ertr-539	122	12	,	,	PUNCT
ertr-539	122	13	&	&	CCONJ
ertr-539	122	14	parish	parish	PROPN
ertr-539	122	15	,	,	PUNCT
ertr-539	122	16	j.	j.	PROPN
ertr-539	122	17	t.	t.	PROPN
ertr-539	122	18	(	(	PUNCT
ertr-539	122	19	2005	2005	NUM
ertr-539	122	20	)	)	PUNCT
ertr-539	122	21	.	.	PUNCT
ertr-539	123	1	the	the	DET
ertr-539	123	2	role	role	NOUN
ertr-539	123	3	of	of	ADP
ertr-539	123	4	cumulative	cumulative	ADJ
ertr-539	123	5	online	online	ADJ
ertr-539	123	6	purchasing	purchasing	NOUN
ertr-539	123	7	experience	experience	NOUN
ertr-539	123	8	in	in	ADP
ertr-539	123	9	service	service	NOUN
ertr-539	123	10	recovery	recovery	NOUN
ertr-539	123	11	management	management	NOUN
ertr-539	123	12	.	.	PUNCT
ertr-539	124	1	journal	journal	PROPN
ertr-539	124	2	of	of	ADP
ertr-539	124	3	interactive	interactive	ADJ
ertr-539	124	4	marketing	marketing	NOUN
ertr-539	124	5	,	,	PUNCT
ertr-539	124	6	19(3	19(3	NUM
ertr-539	124	7	)	)	PUNCT
ertr-539	124	8	,	,	PUNCT
ertr-539	124	9	54–66	54–66	NUM
ertr-539	124	10	.	.	PUNCT
ertr-539	125	1	https://doi.org/10.1002/dir.20043	https://doi.org/10.1002/dir.20043	PROPN
ertr-539	125	2	lee	lee	PROPN
ertr-539	125	3	,	,	PUNCT
ertr-539	125	4	s.	s.	PROPN
ertr-539	125	5	,	,	PUNCT
ertr-539	125	6	&	&	CCONJ
ertr-539	125	7	kim	kim	PROPN
ertr-539	125	8	,	,	PUNCT
ertr-539	125	9	d.	d.	PROPN
ertr-539	125	10	y.	y.	PROPN
ertr-539	125	11	(	(	PUNCT
ertr-539	125	12	2018	2018	NUM
ertr-539	125	13	)	)	PUNCT
ertr-539	125	14	.	.	PUNCT
ertr-539	126	1	the	the	DET
ertr-539	126	2	effect	effect	NOUN
ertr-539	126	3	of	of	ADP
ertr-539	126	4	hedonic	hedonic	ADJ
ertr-539	126	5	and	and	CCONJ
ertr-539	126	6	utilitarian	utilitarian	ADJ
ertr-539	126	7	values	value	NOUN
ertr-539	126	8	on	on	ADP
ertr-539	126	9	satisfaction	satisfaction	NOUN
ertr-539	126	10	and	and	CCONJ
ertr-539	126	11	loyalty	loyalty	NOUN
ertr-539	126	12	of	of	ADP
ertr-539	126	13	airbnb	airbnb	PROPN
ertr-539	126	14	users	user	NOUN
ertr-539	126	15	.	.	PUNCT
ertr-539	127	1	international	international	ADJ
ertr-539	127	2	journal	journal	PROPN
ertr-539	127	3	of	of	ADP
ertr-539	127	4	contemporary	contemporary	PROPN
ertr-539	127	5	hospitality	hospitality	PROPN
ertr-539	127	6	management	management	NOUN
ertr-539	127	7	,	,	PUNCT
ertr-539	127	8	30(3	30(3	NUM
ertr-539	127	9	)	)	PUNCT
ertr-539	127	10	,	,	PUNCT
ertr-539	127	11	1332–1351	1332–1351	NUM
ertr-539	127	12	.	.	PUNCT
ertr-539	128	1	https://doi.org/10.1108/ijchm-09-2016-0504	https://doi.org/10.1108/ijchm-09-2016-0504	PROPN
ertr-539	128	2	liang	liang	PROPN
ertr-539	128	3	,	,	PUNCT
ertr-539	128	4	l.	l.	PROPN
ertr-539	128	5	j.	j.	PROPN
ertr-539	128	6	,	,	PUNCT
ertr-539	128	7	choi	choi	PROPN
ertr-539	128	8	,	,	PUNCT
ertr-539	128	9	h.	h.	PROPN
ertr-539	128	10	,	,	PUNCT
ertr-539	128	11	&	&	CCONJ
ertr-539	128	12	joppe	joppe	PROPN
ertr-539	128	13	,	,	PUNCT
ertr-539	128	14	m.	m.	NOUN
ertr-539	128	15	(	(	PUNCT
ertr-539	128	16	2018	2018	NUM
ertr-539	128	17	)	)	PUNCT
ertr-539	128	18	.	.	PUNCT
ertr-539	129	1	understanding	understanding	NOUN
ertr-539	129	2	repurchase	repurchase	VERB
ertr-539	129	3	intention	intention	NOUN
ertr-539	129	4	of	of	ADP
ertr-539	129	5	airbnb	airbnb	PROPN
ertr-539	129	6	consumers	consumer	NOUN
ertr-539	129	7	:	:	PUNCT
ertr-539	129	8	perceived	perceive	VERB
ertr-539	129	9	authenticity	authenticity	NOUN
ertr-539	129	10	,	,	PUNCT
ertr-539	129	11	electronic	electronic	ADJ
ertr-539	129	12	word	word	NOUN
ertr-539	129	13	-	-	PUNCT
ertr-539	129	14	of	of	ADP
ertr-539	129	15	-	-	PUNCT
ertr-539	129	16	mouth	mouth	NOUN
ertr-539	129	17	,	,	PUNCT
ertr-539	129	18	and	and	CCONJ
ertr-539	129	19	price	price	NOUN
ertr-539	129	20	sensitivity	sensitivity	NOUN
ertr-539	129	21	.	.	PUNCT
ertr-539	130	1	journal	journal	PROPN
ertr-539	130	2	of	of	ADP
ertr-539	130	3	travel	travel	NOUN
ertr-539	130	4	and	and	CCONJ
ertr-539	130	5	tourism	tourism	NOUN
ertr-539	130	6	marketing	marketing	NOUN
ertr-539	130	7	,	,	PUNCT
ertr-539	130	8	35(1	35(1	NUM
ertr-539	130	9	)	)	PUNCT
ertr-539	130	10	,	,	PUNCT
ertr-539	130	11	73–89	73–89	NUM
ertr-539	130	12	.	.	PUNCT
ertr-539	131	1	https://doi.org/10.1080/10548408.2016.1224750	https://doi.org/10.1080/10548408.2016.1224750	PROPN
ertr-539	131	2	mittal	mittal	PROPN
ertr-539	131	3	,	,	PUNCT
ertr-539	131	4	v.	v.	PROPN
ertr-539	131	5	,	,	PUNCT
ertr-539	131	6	&	&	CCONJ
ertr-539	131	7	kamakura	kamakura	PROPN
ertr-539	131	8	,	,	PUNCT
ertr-539	131	9	w.	w.	PROPN
ertr-539	131	10	a.	a.	PROPN
ertr-539	131	11	(	(	PUNCT
ertr-539	131	12	2001	2001	NUM
ertr-539	131	13	)	)	PUNCT
ertr-539	131	14	.	.	PUNCT
ertr-539	132	1	satisfaction	satisfaction	NOUN
ertr-539	132	2	,	,	PUNCT
ertr-539	132	3	repurchase	repurchase	VERB
ertr-539	132	4	intent	intent	NOUN
ertr-539	132	5	,	,	PUNCT
ertr-539	132	6	and	and	CCONJ
ertr-539	132	7	repurchase	repurchase	VERB
ertr-539	132	8	behavior	behavior	NOUN
ertr-539	132	9	:	:	PUNCT
ertr-539	132	10	investigating	investigate	VERB
ertr-539	132	11	the	the	DET
ertr-539	132	12	moderating	moderate	VERB
ertr-539	132	13	effect	effect	NOUN
ertr-539	132	14	of	of	ADP
ertr-539	132	15	customer	customer	NOUN
ertr-539	132	16	characteristics	characteristic	NOUN
ertr-539	132	17	.	.	PUNCT
ertr-539	133	1	journal	journal	NOUN
ertr-539	133	2	of	of	ADP
ertr-539	133	3	marketing	marketing	NOUN
ertr-539	133	4	research	research	NOUN
ertr-539	133	5	,	,	PUNCT
ertr-539	133	6	38(1	38(1	NUM
ertr-539	133	7	)	)	PUNCT
ertr-539	133	8	,	,	PUNCT
ertr-539	133	9	131–142	131–142	NUM
ertr-539	133	10	.	.	PUNCT
ertr-539	134	1	https://doi.org/10.1509/jmkr.38.1.131.18832	https://doi.org/10.1509/jmkr.38.1.131.18832	NOUN
ertr-539	134	2	möhlmann	möhlmann	NOUN
ertr-539	134	3	,	,	PUNCT
ertr-539	134	4	m.	m.	NOUN
ertr-539	134	5	(	(	PUNCT
ertr-539	134	6	2015	2015	NUM
ertr-539	134	7	)	)	PUNCT
ertr-539	134	8	.	.	PUNCT
ertr-539	135	1	collaborative	collaborative	ADJ
ertr-539	135	2	consumption	consumption	NOUN
ertr-539	135	3	:	:	PUNCT
ertr-539	135	4	determinants	determinant	NOUN
ertr-539	135	5	of	of	ADP
ertr-539	135	6	satisfaction	satisfaction	NOUN
ertr-539	135	7	and	and	CCONJ
ertr-539	135	8	the	the	DET
ertr-539	135	9	likelihood	likelihood	NOUN
ertr-539	135	10	of	of	ADP
ertr-539	135	11	using	use	VERB
ertr-539	135	12	a	a	DET
ertr-539	135	13	sharing	share	VERB
ertr-539	135	14	economy	economy	NOUN
ertr-539	135	15	option	option	NOUN
ertr-539	135	16	again	again	ADV
ertr-539	135	17	.	.	PUNCT
ertr-539	136	1	journal	journal	NOUN
ertr-539	136	2	of	of	ADP
ertr-539	136	3	consumer	consumer	NOUN
ertr-539	136	4	behaviour	behaviour	NOUN
ertr-539	136	5	,	,	PUNCT
ertr-539	136	6	14(3	14(3	NUM
ertr-539	136	7	)	)	PUNCT
ertr-539	136	8	,	,	PUNCT
ertr-539	136	9	193–207	193–207	NUM
ertr-539	136	10	.	.	PUNCT
ertr-539	137	1	https://doi.org/10.1002/cb.1512	https://doi.org/10.1002/cb.1512	PROPN
ertr-539	137	2	oliver	oliver	PROPN
ertr-539	137	3	,	,	PUNCT
ertr-539	137	4	r.	r.	PROPN
ertr-539	137	5	l.	l.	PROPN
ertr-539	137	6	(	(	PUNCT
ertr-539	137	7	1980	1980	NUM
ertr-539	137	8	)	)	PUNCT
ertr-539	137	9	.	.	PUNCT
ertr-539	138	1	a	a	DET
ertr-539	138	2	cognitive	cognitive	ADJ
ertr-539	138	3	model	model	NOUN
ertr-539	138	4	of	of	ADP
ertr-539	138	5	the	the	DET
ertr-539	138	6	antecedents	antecedent	NOUN
ertr-539	138	7	and	and	CCONJ
ertr-539	138	8	consequences	consequence	NOUN
ertr-539	138	9	of	of	ADP
ertr-539	138	10	satisfaction	satisfaction	NOUN
ertr-539	138	11	decisions	decision	NOUN
ertr-539	138	12	.	.	PUNCT
ertr-539	139	1	journal	journal	NOUN
ertr-539	139	2	of	of	ADP
ertr-539	139	3	marketing	marketing	NOUN
ertr-539	139	4	research	research	NOUN
ertr-539	139	5	,	,	PUNCT
ertr-539	139	6	17(4	17(4	NUM
ertr-539	139	7	)	)	PUNCT
ertr-539	139	8	,	,	PUNCT
ertr-539	139	9	460–469	460–469	NUM
ertr-539	139	10	.	.	PUNCT
ertr-539	140	1	https://doi.org/10.2307/3150499	https://doi.org/10.2307/3150499	PROPN
ertr-539	140	2	paternoster	paternoster	PROPN
ertr-539	140	3	,	,	PUNCT
ertr-539	140	4	r.	r.	PROPN
ertr-539	140	5	,	,	PUNCT
ertr-539	140	6	brame	brame	PROPN
ertr-539	140	7	,	,	PUNCT
ertr-539	140	8	r.	r.	PROPN
ertr-539	140	9	,	,	PUNCT
ertr-539	140	10	mazerolle	mazerolle	NOUN
ertr-539	140	11	,	,	PUNCT
ertr-539	140	12	p.	p.	NOUN
ertr-539	140	13	,	,	PUNCT
ertr-539	140	14	&	&	CCONJ
ertr-539	140	15	piquero	piquero	PROPN
ertr-539	140	16	,	,	PUNCT
ertr-539	140	17	a.	a.	NOUN
ertr-539	140	18	(	(	PUNCT
ertr-539	140	19	1998	1998	NUM
ertr-539	140	20	)	)	PUNCT
ertr-539	140	21	.	.	PUNCT
ertr-539	141	1	using	use	VERB
ertr-539	141	2	the	the	DET
ertr-539	141	3	correct	correct	ADJ
ertr-539	141	4	statistical	statistical	ADJ
ertr-539	141	5	test	test	NOUN
ertr-539	141	6	for	for	ADP
ertr-539	141	7	the	the	DET
ertr-539	141	8	equality	equality	NOUN
ertr-539	141	9	of	of	ADP
ertr-539	141	10	regression	regression	NOUN
ertr-539	141	11	coefficients	coefficient	NOUN
ertr-539	141	12	.	.	PUNCT
ertr-539	142	1	criminology	criminology	NOUN
ertr-539	142	2	,	,	PUNCT
ertr-539	142	3	36(4	36(4	NUM
ertr-539	142	4	)	)	PUNCT
ertr-539	142	5	,	,	PUNCT
ertr-539	142	6	859–866	859–866	NUM
ertr-539	142	7	.	.	PUNCT
ertr-539	143	1	https://doi.org/10.1111/j.1745-9125.1998.tb01268.x	https://doi.org/10.1111/j.1745-9125.1998.tb01268.x	ADJ
ertr-539	143	2	reichheld	reichheld	NOUN
ertr-539	143	3	,	,	PUNCT
ertr-539	143	4	f.	f.	PROPN
ertr-539	143	5	f.	f.	PROPN
ertr-539	143	6	,	,	PUNCT
ertr-539	143	7	&	&	CCONJ
ertr-539	143	8	schefter	schefter	PROPN
ertr-539	143	9	,	,	PUNCT
ertr-539	143	10	p.	p.	NOUN
ertr-539	143	11	(	(	PUNCT
ertr-539	143	12	2000	2000	NUM
ertr-539	143	13	)	)	PUNCT
ertr-539	143	14	.	.	PUNCT
ertr-539	144	1	e	e	X
ertr-539	144	2	-	-	NOUN
ertr-539	144	3	loyalty	loyalty	NOUN
ertr-539	144	4	:	:	PUNCT
ertr-539	144	5	your	your	PRON
ertr-539	144	6	secret	secret	ADJ
ertr-539	144	7	weapon	weapon	NOUN
ertr-539	144	8	on	on	ADP
ertr-539	144	9	the	the	DET
ertr-539	144	10	web	web	NOUN
ertr-539	144	11	.	.	PROPN
ertr-539	145	1	harvard	harvard	PROPN
ertr-539	145	2	business	business	PROPN
ertr-539	145	3	review	review	PROPN
ertr-539	145	4	,	,	PUNCT
ertr-539	145	5	78(july	78(july	NUM
ertr-539	145	6	/	/	SYM
ertr-539	145	7	august	august	PROPN
ertr-539	145	8	)	)	PUNCT
ertr-539	145	9	,	,	PUNCT
ertr-539	145	10	105–113	105–113	NUM
ertr-539	145	11	.	.	PUNCT
ertr-539	146	1	https://doi.org/10.1007/pl00012187	https://doi.org/10.1007/pl00012187	PROPN
ertr-539	146	2	serenko	serenko	PROPN
ertr-539	146	3	,	,	PUNCT
ertr-539	146	4	a.	a.	PROPN
ertr-539	146	5	,	,	PUNCT
ertr-539	146	6	&	&	CCONJ
ertr-539	146	7	stach	stach	PROPN
ertr-539	146	8	,	,	PUNCT
ertr-539	146	9	a.	a.	NOUN
ertr-539	146	10	(	(	PUNCT
ertr-539	146	11	2009	2009	NUM
ertr-539	146	12	)	)	PUNCT
ertr-539	146	13	.	.	PUNCT
ertr-539	147	1	the	the	DET
ertr-539	147	2	impact	impact	NOUN
ertr-539	147	3	of	of	ADP
ertr-539	147	4	expectation	expectation	NOUN
ertr-539	147	5	disconfirmation	disconfirmation	NOUN
ertr-539	147	6	on	on	ADP
ertr-539	147	7	customer	customer	NOUN
ertr-539	147	8	loyalty	loyalty	NOUN
ertr-539	147	9	and	and	CCONJ
ertr-539	147	10	recommendation	recommendation	NOUN
ertr-539	147	11	behavior	behavior	NOUN
ertr-539	147	12	:	:	PUNCT
ertr-539	147	13	investigating	investigate	VERB
ertr-539	147	14	online	online	ADJ
ertr-539	147	15	travel	travel	NOUN
ertr-539	147	16	and	and	CCONJ
ertr-539	147	17	tourism	tourism	NOUN
ertr-539	147	18	services	service	NOUN
ertr-539	147	19	.	.	PUNCT
ertr-539	148	1	journal	journal	PROPN
ertr-539	148	2	of	of	ADP
ertr-539	148	3	information	information	NOUN
ertr-539	148	4	technology	technology	NOUN
ertr-539	148	5	management	management	NOUN
ertr-539	148	6	,	,	PUNCT
ertr-539	148	7	20	20	NUM
ertr-539	148	8	,	,	PUNCT
ertr-539	148	9	26–41	26–41	NUM
ertr-539	148	10	.	.	PUNCT
ertr-539	149	1	smith	smith	PROPN
ertr-539	149	2	,	,	PUNCT
ertr-539	149	3	a.	a.	PROPN
ertr-539	149	4	,	,	PUNCT
ertr-539	149	5	bolton	bolton	PROPN
ertr-539	149	6	,	,	PUNCT
ertr-539	149	7	r.	r.	PROPN
ertr-539	149	8	,	,	PUNCT
ertr-539	149	9	&	&	CCONJ
ertr-539	149	10	wagner	wagner	PROPN
ertr-539	149	11	,	,	PUNCT
ertr-539	149	12	j.	j.	PROPN
ertr-539	149	13	(	(	PUNCT
ertr-539	149	14	1999	1999	NUM
ertr-539	149	15	)	)	PUNCT
ertr-539	149	16	.	.	PUNCT
ertr-539	150	1	a	a	DET
ertr-539	150	2	model	model	NOUN
ertr-539	150	3	of	of	ADP
ertr-539	150	4	customer	customer	NOUN
ertr-539	150	5	satisfaction	satisfaction	NOUN
ertr-539	150	6	with	with	ADP
ertr-539	150	7	service	service	NOUN
ertr-539	150	8	encounters	encounter	NOUN
ertr-539	150	9	involving	involve	VERB
ertr-539	150	10	failure	failure	NOUN
ertr-539	150	11	and	and	CCONJ
ertr-539	150	12	recovery	recovery	NOUN
ertr-539	150	13	.	.	PUNCT
ertr-539	151	1	journal	journal	NOUN
ertr-539	151	2	of	of	ADP
ertr-539	151	3	marketing	marketing	NOUN
ertr-539	151	4	research	research	NOUN
ertr-539	151	5	,	,	PUNCT
ertr-539	151	6	36(3	36(3	NUM
ertr-539	151	7	)	)	PUNCT
ertr-539	151	8	,	,	PUNCT
ertr-539	151	9	356–372	356–372	NUM
ertr-539	151	10	.	.	PUNCT
ertr-539	152	1	https://doi.org/10.2307/3152082	https://doi.org/10.2307/3152082	PROPN
ertr-539	152	2	szymanski	szymanski	PROPN
ertr-539	152	3	,	,	PUNCT
ertr-539	152	4	d.	d.	PROPN
ertr-539	152	5	m.	m.	PROPN
ertr-539	152	6	,	,	PUNCT
ertr-539	152	7	&	&	CCONJ
ertr-539	152	8	henard	henard	ADJ
ertr-539	152	9	,	,	PUNCT
ertr-539	152	10	d.	d.	PROPN
ertr-539	152	11	h.	h.	PROPN
ertr-539	152	12	(	(	PUNCT
ertr-539	152	13	2001	2001	NUM
ertr-539	152	14	)	)	PUNCT
ertr-539	152	15	.	.	PUNCT
ertr-539	153	1	customer	customer	NOUN
ertr-539	153	2	satisfaction	satisfaction	NOUN
ertr-539	153	3	:	:	PUNCT
ertr-539	153	4	a	a	DET
ertr-539	153	5	meta	meta	ADJ
ertr-539	153	6	-	-	PUNCT
ertr-539	153	7	analysis	analysis	NOUN
ertr-539	153	8	of	of	ADP
ertr-539	153	9	the	the	DET
ertr-539	153	10	empirical	empirical	ADJ
ertr-539	153	11	evidence	evidence	NOUN
ertr-539	153	12	.	.	PUNCT
ertr-539	154	1	journal	journal	NOUN
ertr-539	154	2	of	of	ADP
ertr-539	154	3	the	the	DET
ertr-539	154	4	academy	academy	NOUN
ertr-539	154	5	of	of	ADP
ertr-539	154	6	marketing	marketing	NOUN
ertr-539	154	7	science	science	NOUN
ertr-539	154	8	,	,	PUNCT
ertr-539	154	9	29	29	NUM
ertr-539	154	10	,	,	PUNCT
ertr-539	154	11	16–35	16–35	NUM
ertr-539	154	12	.	.	PUNCT
ertr-539	155	1	tax	tax	NOUN
ertr-539	155	2	,	,	PUNCT
ertr-539	155	3	s.	s.	PROPN
ertr-539	155	4	s.	s.	PROPN
ertr-539	155	5	,	,	PUNCT
ertr-539	155	6	&	&	CCONJ
ertr-539	155	7	brown	brown	PROPN
ertr-539	155	8	,	,	PUNCT
ertr-539	155	9	s.	s.	PROPN
ertr-539	155	10	w.	w.	PROPN
ertr-539	155	11	(	(	PUNCT
ertr-539	155	12	1998	1998	NUM
ertr-539	155	13	)	)	PUNCT
ertr-539	155	14	.	.	PUNCT
ertr-539	156	1	recovering	recover	VERB
ertr-539	156	2	and	and	CCONJ
ertr-539	156	3	learning	learn	VERB
ertr-539	156	4	from	from	ADP
ertr-539	156	5	service	service	NOUN
ertr-539	156	6	failure	failure	NOUN
ertr-539	156	7	.	.	PUNCT
ertr-539	157	1	sloan	sloan	PROPN
ertr-539	157	2	management	management	PROPN
ertr-539	157	3	review	review	PROPN
ertr-539	157	4	,	,	PUNCT
ertr-539	157	5	40(1	40(1	NUM
ertr-539	157	6	)	)	PUNCT
ertr-539	157	7	,	,	PUNCT
ertr-539	158	1	75–88	75–88	NOUN
ertr-539	158	2	.	.	PUNCT
ertr-539	159	1	wang	wang	PROPN
ertr-539	159	2	,	,	PUNCT
ertr-539	159	3	c.	c.	PROPN
ertr-539	159	4	(	(	PUNCT
ertr-539	159	5	renee	renee	PROPN
ertr-539	159	6	)	)	PUNCT
ertr-539	159	7	,	,	PUNCT
ertr-539	159	8	&	&	CCONJ
ertr-539	159	9	jeong	jeong	PROPN
ertr-539	159	10	,	,	PUNCT
ertr-539	159	11	m.	m.	NOUN
ertr-539	159	12	(	(	PUNCT
ertr-539	159	13	2018	2018	NUM
ertr-539	159	14	)	)	PUNCT
ertr-539	159	15	.	.	PUNCT
ertr-539	160	1	what	what	PRON
ertr-539	160	2	makes	make	VERB
ertr-539	160	3	you	you	PRON
ertr-539	160	4	choose	choose	VERB
ertr-539	160	5	airbnb	airbnb	PROPN
ertr-539	160	6	again	again	ADV
ertr-539	160	7	?	?	PUNCT
ertr-539	161	1	an	an	DET
ertr-539	161	2	examination	examination	NOUN
ertr-539	161	3	of	of	ADP
ertr-539	161	4	users	user	NOUN
ertr-539	161	5	’	’	PART
ertr-539	161	6	perceptions	perception	NOUN
ertr-539	161	7	toward	toward	ADP
ertr-539	161	8	the	the	DET
ertr-539	161	9	website	website	NOUN
ertr-539	161	10	and	and	CCONJ
ertr-539	161	11	their	their	PRON
ertr-539	161	12	stay	stay	NOUN
ertr-539	161	13	.	.	PUNCT
ertr-539	162	1	international	international	ADJ
ertr-539	162	2	journal	journal	PROPN
ertr-539	162	3	of	of	ADP
ertr-539	162	4	hospitality	hospitality	PROPN
ertr-539	162	5	management	management	NOUN
ertr-539	162	6	,	,	PUNCT
ertr-539	162	7	74	74	NUM
ertr-539	162	8	,	,	PUNCT
ertr-539	162	9	162–170	162–170	NUM
ertr-539	162	10	.	.	PUNCT
ertr-539	163	1	https://doi.org/10.1016/j.ijhm.2018.04.006	https://doi.org/10.1016/j.ijhm.2018.04.006	NOUN
ertr-539	163	2	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-539	163	3	preliminary	preliminary	ADJ
ertr-539	163	4	results	result	NOUN
ertr-539	163	5	and	and	CCONJ
ertr-539	163	6	discussion	discussion	NOUN