id	sid	tid	token	lemma	pos
ertr-550	1	1	e	e	X
ertr-550	1	2	-	-	NOUN
ertr-550	1	3	review	review	NOUN
ertr-550	1	4	of	of	ADP
ertr-550	1	5	tourism	tourism	NOUN
ertr-550	1	6	research	research	NOUN
ertr-550	1	7	(	(	PUNCT
ertr-550	1	8	ertr	ertr	NOUN
ertr-550	1	9	)	)	PUNCT
ertr-550	1	10	,	,	PUNCT
ertr-550	1	11	vol	vol	NOUN
ertr-550	1	12	.	.	PROPN
ertr-550	1	13	17	17	NUM
ertr-550	1	14	,	,	PUNCT
ertr-550	1	15	no	no	INTJ
ertr-550	1	16	.	.	NOUN
ertr-550	1	17	5	5	NUM
ertr-550	1	18	,	,	PUNCT
ertr-550	1	19	2020	2020	NUM
ertr-550	1	20	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-550	1	21	662	662	NUM
ertr-550	1	22	aarni	aarni	PROPN
ertr-550	1	23	tuomi	tuomi	PROPN
ertr-550	1	24	university	university	PROPN
ertr-550	1	25	of	of	ADP
ertr-550	1	26	surrey	surrey	PROPN
ertr-550	1	27	iis	iis	PROPN
ertr-550	1	28	tussyadiah	tussyadiah	PROPN
ertr-550	1	29	university	university	PROPN
ertr-550	1	30	of	of	ADP
ertr-550	1	31	surrey	surrey	PROPN
ertr-550	1	32	jason	jason	PROPN
ertr-550	1	33	stienmetz	stienmetz	PROPN
ertr-550	1	34	modul	modul	PROPN
ertr-550	1	35	university	university	PROPN
ertr-550	1	36	vienna	vienna	PROPN
ertr-550	1	37	service	service	NOUN
ertr-550	1	38	robots	robot	NOUN
ertr-550	1	39	and	and	CCONJ
ertr-550	1	40	the	the	DET
ertr-550	1	41	changing	change	VERB
ertr-550	1	42	roles	role	NOUN
ertr-550	1	43	of	of	ADP
ertr-550	1	44	employees	employee	NOUN
ertr-550	1	45	in	in	ADP
ertr-550	1	46	restaurants	restaurant	NOUN
ertr-550	1	47	:	:	PUNCT
ertr-550	1	48	a	a	DET
ertr-550	1	49	cross	cross	ADJ
ertr-550	1	50	cultural	cultural	ADJ
ertr-550	1	51	study	study	NOUN
ertr-550	1	52	the	the	DET
ertr-550	1	53	advent	advent	NOUN
ertr-550	1	54	of	of	ADP
ertr-550	1	55	increasingly	increasingly	ADV
ertr-550	1	56	pervasive	pervasive	ADJ
ertr-550	1	57	automation	automation	NOUN
ertr-550	1	58	of	of	ADP
ertr-550	1	59	front	front	ADJ
ertr-550	1	60	-	-	PUNCT
ertr-550	1	61	of	of	ADP
ertr-550	1	62	-	-	PUNCT
ertr-550	1	63	house	house	NOUN
ertr-550	1	64	restaurant	restaurant	NOUN
ertr-550	1	65	service	service	NOUN
ertr-550	1	66	processes	process	NOUN
ertr-550	1	67	calls	call	VERB
ertr-550	1	68	for	for	ADP
ertr-550	1	69	a	a	DET
ertr-550	1	70	cross	cross	ADJ
ertr-550	1	71	-	-	ADJ
ertr-550	1	72	cultural	cultural	ADJ
ertr-550	1	73	examination	examination	NOUN
ertr-550	1	74	of	of	ADP
ertr-550	1	75	employee	employee	NOUN
ertr-550	1	76	roles	role	NOUN
ertr-550	1	77	in	in	ADP
ertr-550	1	78	robotised	robotised	ADJ
ertr-550	1	79	service	service	NOUN
ertr-550	1	80	encounters	encounter	NOUN
ertr-550	1	81	.	.	PUNCT
ertr-550	2	1	through	through	ADP
ertr-550	2	2	an	an	DET
ertr-550	2	3	ethnographic	ethnographic	ADJ
ertr-550	2	4	approach	approach	NOUN
ertr-550	2	5	this	this	DET
ertr-550	2	6	study	study	NOUN
ertr-550	2	7	explores	explore	NOUN
ertr-550	2	8	robotised	robotise	VERB
ertr-550	2	9	service	service	NOUN
ertr-550	2	10	encounters	encounter	NOUN
ertr-550	2	11	in	in	ADP
ertr-550	2	12	two	two	NUM
ertr-550	2	13	culturally	culturally	ADV
ertr-550	2	14	distinct	distinct	ADJ
ertr-550	2	15	contexts	contexts	NOUN
ertr-550	2	16	:	:	PUNCT
ertr-550	2	17	the	the	DET
ertr-550	2	18	us	us	PROPN
ertr-550	2	19	and	and	CCONJ
ertr-550	2	20	japan	japan	PROPN
ertr-550	2	21	.	.	PUNCT
ertr-550	3	1	five	five	NUM
ertr-550	3	2	roles	role	NOUN
ertr-550	3	3	service	service	NOUN
ertr-550	3	4	employees	employee	NOUN
ertr-550	3	5	may	may	AUX
ertr-550	3	6	assume	assume	VERB
ertr-550	3	7	are	be	AUX
ertr-550	3	8	observed	observe	VERB
ertr-550	3	9	to	to	ADP
ertr-550	3	10	varying	vary	VERB
ertr-550	3	11	degrees	degree	NOUN
ertr-550	3	12	of	of	ADP
ertr-550	3	13	importance	importance	NOUN
ertr-550	3	14	depending	depend	VERB
ertr-550	3	15	on	on	ADP
ertr-550	3	16	cultural	cultural	ADJ
ertr-550	3	17	context	context	NOUN
ertr-550	3	18	:	:	PUNCT
ertr-550	3	19	enabler	enabler	NOUN
ertr-550	3	20	,	,	PUNCT
ertr-550	3	21	coordinator	coordinator	NOUN
ertr-550	3	22	,	,	PUNCT
ertr-550	3	23	differentiator	differentiator	NOUN
ertr-550	3	24	,	,	PUNCT
ertr-550	3	25	educator	educator	NOUN
ertr-550	3	26	,	,	PUNCT
ertr-550	3	27	and	and	CCONJ
ertr-550	3	28	innovator	innovator	NOUN
ertr-550	3	29	.	.	PUNCT
ertr-550	4	1	the	the	DET
ertr-550	4	2	roles	role	NOUN
ertr-550	4	3	of	of	ADP
ertr-550	4	4	enabler	enabler	NOUN
ertr-550	4	5	and	and	CCONJ
ertr-550	4	6	coordinator	coordinator	NOUN
ertr-550	4	7	seem	seem	VERB
ertr-550	4	8	the	the	DET
ertr-550	4	9	most	most	ADV
ertr-550	4	10	dominant	dominant	ADJ
ertr-550	4	11	in	in	ADP
ertr-550	4	12	japan	japan	PROPN
ertr-550	4	13	,	,	PUNCT
ertr-550	4	14	while	while	SCONJ
ertr-550	4	15	in	in	ADP
ertr-550	4	16	the	the	DET
ertr-550	4	17	us	we	PRON
ertr-550	4	18	the	the	DET
ertr-550	4	19	future	future	NOUN
ertr-550	4	20	of	of	ADP
ertr-550	4	21	work	work	NOUN
ertr-550	4	22	in	in	ADP
ertr-550	4	23	restaurants	restaurant	NOUN
ertr-550	4	24	seems	seem	VERB
ertr-550	4	25	more	more	ADV
ertr-550	4	26	skewed	skewed	ADJ
ertr-550	4	27	towards	towards	ADP
ertr-550	4	28	the	the	DET
ertr-550	4	29	roles	role	NOUN
ertr-550	4	30	of	of	ADP
ertr-550	4	31	educator	educator	NOUN
ertr-550	4	32	and	and	CCONJ
ertr-550	4	33	innovator	innovator	NOUN
ertr-550	4	34	.	.	PUNCT
ertr-550	5	1	implications	implication	NOUN
ertr-550	5	2	for	for	ADP
ertr-550	5	3	hospitality	hospitality	NOUN
ertr-550	5	4	management	management	NOUN
ertr-550	5	5	are	be	AUX
ertr-550	5	6	discussed	discuss	VERB
ertr-550	5	7	,	,	PUNCT
ertr-550	5	8	and	and	CCONJ
ertr-550	5	9	an	an	DET
ertr-550	5	10	agenda	agenda	NOUN
ertr-550	5	11	for	for	ADP
ertr-550	5	12	future	future	ADJ
ertr-550	5	13	research	research	NOUN
ertr-550	5	14	is	be	AUX
ertr-550	5	15	presented	present	VERB
ertr-550	5	16	.	.	PUNCT
ertr-550	6	1	key	key	ADJ
ertr-550	6	2	words	word	NOUN
ertr-550	6	3	:	:	PUNCT
ertr-550	6	4	service	service	NOUN
ertr-550	6	5	robots	robot	NOUN
ertr-550	6	6	,	,	PUNCT
ertr-550	6	7	service	service	NOUN
ertr-550	6	8	encounters	encounter	NOUN
ertr-550	6	9	,	,	PUNCT
ertr-550	6	10	employees	employee	NOUN
ertr-550	6	11	,	,	PUNCT
ertr-550	6	12	restaurant	restaurant	NOUN
ertr-550	6	13	management	management	NOUN
ertr-550	6	14	,	,	PUNCT
ertr-550	6	15	culture	culture	NOUN
ertr-550	6	16	aarni	aarni	PROPN
ertr-550	6	17	tuomi	tuomi	PROPN
ertr-550	6	18	school	school	PROPN
ertr-550	6	19	of	of	ADP
ertr-550	6	20	hospitality	hospitality	NOUN
ertr-550	6	21	and	and	CCONJ
ertr-550	6	22	tourism	tourism	NOUN
ertr-550	6	23	management	management	NOUN
ertr-550	6	24	university	university	PROPN
ertr-550	6	25	of	of	ADP
ertr-550	6	26	surrey	surrey	PROPN
ertr-550	6	27	guildford	guildford	PROPN
ertr-550	6	28	,	,	PUNCT
ertr-550	6	29	gu2	gu2	NOUN
ertr-550	6	30	7xh	7xh	PROPN
ertr-550	6	31	united	united	ADJ
ertr-550	6	32	kingdom	kingdom	PROPN
ertr-550	6	33	email	email	NOUN
ertr-550	6	34	:	:	PUNCT
ertr-550	6	35	a.tuomi@surrey.ac.uk	a.tuomi@surrey.ac.uk	VERB
ertr-550	6	36	iis	iis	PROPN
ertr-550	6	37	tussyadiah	tussyadiah	PROPN
ertr-550	6	38	school	school	PROPN
ertr-550	6	39	of	of	ADP
ertr-550	6	40	hospitality	hospitality	NOUN
ertr-550	6	41	and	and	CCONJ
ertr-550	6	42	tourism	tourism	NOUN
ertr-550	6	43	management	management	NOUN
ertr-550	6	44	university	university	PROPN
ertr-550	6	45	of	of	ADP
ertr-550	6	46	surrey	surrey	PROPN
ertr-550	6	47	guildford	guildford	PROPN
ertr-550	6	48	,	,	PUNCT
ertr-550	6	49	gu2	gu2	NOUN
ertr-550	6	50	7xh	7xh	PROPN
ertr-550	6	51	united	united	ADJ
ertr-550	6	52	kingdom	kingdom	PROPN
ertr-550	6	53	email	email	NOUN
ertr-550	6	54	:	:	PUNCT
ertr-550	6	55	i.tussyadiah@surrey.ac.uk	i.tussyadiah@surrey.ac.uk	PROPN
ertr-550	6	56	jason	jason	PROPN
ertr-550	6	57	stienmetz	stienmetz	PROPN
ertr-550	6	58	modul	modul	PROPN
ertr-550	6	59	university	university	PROPN
ertr-550	6	60	vienna	vienna	PROPN
ertr-550	6	61	am	be	AUX
ertr-550	6	62	kahlenberg	kahlenberg	PROPN
ertr-550	6	63	1	1	NUM
ertr-550	6	64	1190	1190	NUM
ertr-550	6	65	wien	wien	PROPN
ertr-550	6	66	austria	austria	PROPN
ertr-550	6	67	email	email	NOUN
ertr-550	6	68	:	:	PUNCT
ertr-550	6	69	jason.stienmetz@modul.ac.at	jason.stienmetz@modul.ac.at	NUM
ertr-550	6	70	aarni	aarni	NOUN
ertr-550	6	71	tuomi	tuomi	PROPN
ertr-550	6	72	is	be	AUX
ertr-550	6	73	a	a	DET
ertr-550	6	74	phd	phd	NOUN
ertr-550	6	75	researcher	researcher	NOUN
ertr-550	6	76	at	at	ADP
ertr-550	6	77	the	the	DET
ertr-550	6	78	school	school	NOUN
ertr-550	6	79	of	of	ADP
ertr-550	6	80	hospitality	hospitality	NOUN
ertr-550	6	81	and	and	CCONJ
ertr-550	6	82	tourism	tourism	NOUN
ertr-550	6	83	management	management	NOUN
ertr-550	6	84	,	,	PUNCT
ertr-550	6	85	university	university	NOUN
ertr-550	6	86	of	of	ADP
ertr-550	6	87	surrey	surrey	PROPN
ertr-550	6	88	.	.	PUNCT
ertr-550	7	1	his	his	PRON
ertr-550	7	2	research	research	NOUN
ertr-550	7	3	explores	explore	VERB
ertr-550	7	4	the	the	DET
ertr-550	7	5	various	various	ADJ
ertr-550	7	6	impacts	impact	NOUN
ertr-550	7	7	of	of	ADP
ertr-550	7	8	emerging	emerge	VERB
ertr-550	7	9	technologies	technology	NOUN
ertr-550	7	10	,	,	PUNCT
ertr-550	7	11	most	most	ADJ
ertr-550	7	12	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-550	7	13	e	e	NOUN
ertr-550	7	14	-	-	NOUN
ertr-550	7	15	review	review	NOUN
ertr-550	7	16	of	of	ADP
ertr-550	7	17	tourism	tourism	NOUN
ertr-550	7	18	research	research	NOUN
ertr-550	7	19	(	(	PUNCT
ertr-550	7	20	ertr	ertr	NOUN
ertr-550	7	21	)	)	PUNCT
ertr-550	7	22	,	,	PUNCT
ertr-550	7	23	vol	vol	NOUN
ertr-550	7	24	.	.	PROPN
ertr-550	7	25	17	17	NUM
ertr-550	7	26	,	,	PUNCT
ertr-550	7	27	no	no	INTJ
ertr-550	7	28	.	.	NOUN
ertr-550	7	29	5	5	NUM
ertr-550	7	30	,	,	PUNCT
ertr-550	7	31	2020	2020	NUM
ertr-550	7	32	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-550	7	33	663	663	NUM
ertr-550	7	34	notably	notably	ADV
ertr-550	7	35	service	service	NOUN
ertr-550	7	36	automation	automation	NOUN
ertr-550	7	37	through	through	ADP
ertr-550	7	38	ai	ai	NOUN
ertr-550	7	39	and	and	CCONJ
ertr-550	7	40	robotics	robotic	NOUN
ertr-550	7	41	,	,	PUNCT
ertr-550	7	42	on	on	ADP
ertr-550	7	43	hospitality	hospitality	NOUN
ertr-550	7	44	and	and	CCONJ
ertr-550	7	45	tourism	tourism	NOUN
ertr-550	7	46	theory	theory	NOUN
ertr-550	7	47	and	and	CCONJ
ertr-550	7	48	practice	practice	NOUN
ertr-550	7	49	.	.	PUNCT
ertr-550	8	1	iis	iis	PROPN
ertr-550	8	2	tussyadiah	tussyadiah	PROPN
ertr-550	8	3	is	be	AUX
ertr-550	8	4	a	a	DET
ertr-550	8	5	professor	professor	NOUN
ertr-550	8	6	of	of	ADP
ertr-550	8	7	intelligent	intelligent	ADJ
ertr-550	8	8	systems	system	NOUN
ertr-550	8	9	in	in	ADP
ertr-550	8	10	service	service	NOUN
ertr-550	8	11	and	and	CCONJ
ertr-550	8	12	head	head	NOUN
ertr-550	8	13	of	of	ADP
ertr-550	8	14	department	department	NOUN
ertr-550	8	15	of	of	ADP
ertr-550	8	16	hospitality	hospitality	NOUN
ertr-550	8	17	with	with	ADP
ertr-550	8	18	the	the	DET
ertr-550	8	19	school	school	NOUN
ertr-550	8	20	of	of	ADP
ertr-550	8	21	hospitality	hospitality	NOUN
ertr-550	8	22	and	and	CCONJ
ertr-550	8	23	tourism	tourism	NOUN
ertr-550	8	24	management	management	NOUN
ertr-550	8	25	at	at	ADP
ertr-550	8	26	university	university	PROPN
ertr-550	8	27	of	of	ADP
ertr-550	8	28	surrey	surrey	PROPN
ertr-550	8	29	.	.	PUNCT
ertr-550	9	1	her	her	PRON
ertr-550	9	2	research	research	NOUN
ertr-550	9	3	interest	interest	NOUN
ertr-550	9	4	lies	lie	VERB
ertr-550	9	5	in	in	ADP
ertr-550	9	6	the	the	DET
ertr-550	9	7	intersection	intersection	NOUN
ertr-550	9	8	of	of	ADP
ertr-550	9	9	digital	digital	ADJ
ertr-550	9	10	technologies	technology	NOUN
ertr-550	9	11	and	and	CCONJ
ertr-550	9	12	user	user	NOUN
ertr-550	9	13	behaviour	behaviour	NOUN
ertr-550	9	14	.	.	PUNCT
ertr-550	10	1	jason	jason	PROPN
ertr-550	10	2	stienmetz	stienmetz	PROPN
ertr-550	10	3	is	be	AUX
ertr-550	10	4	an	an	DET
ertr-550	10	5	assistant	assistant	ADJ
ertr-550	10	6	professor	professor	NOUN
ertr-550	10	7	of	of	ADP
ertr-550	10	8	tourism	tourism	NOUN
ertr-550	10	9	information	information	NOUN
ertr-550	10	10	technology	technology	NOUN
ertr-550	10	11	and	and	CCONJ
ertr-550	10	12	digitalization	digitalization	NOUN
ertr-550	10	13	with	with	ADP
ertr-550	10	14	the	the	DET
ertr-550	10	15	department	department	PROPN
ertr-550	10	16	of	of	ADP
ertr-550	10	17	tourism	tourism	NOUN
ertr-550	10	18	and	and	CCONJ
ertr-550	10	19	service	service	NOUN
ertr-550	10	20	management	management	NOUN
ertr-550	10	21	at	at	ADP
ertr-550	10	22	modul	modul	PROPN
ertr-550	10	23	university	university	PROPN
ertr-550	10	24	,	,	PUNCT
ertr-550	10	25	vienna	vienna	PROPN
ertr-550	10	26	.	.	PUNCT
ertr-550	11	1	jason	jason	PROPN
ertr-550	11	2	’s	’s	PART
ertr-550	11	3	research	research	NOUN
ertr-550	11	4	interests	interest	NOUN
ertr-550	11	5	include	include	VERB
ertr-550	11	6	experience	experience	NOUN
ertr-550	11	7	design	design	NOUN
ertr-550	11	8	and	and	CCONJ
ertr-550	11	9	the	the	DET
ertr-550	11	10	“	"	PUNCT
ertr-550	11	11	smarter	smart	ADJ
ertr-550	11	12	”	"	PUNCT
ertr-550	11	13	management	management	NOUN
ertr-550	11	14	of	of	ADP
ertr-550	11	15	tourism	tourism	NOUN
ertr-550	11	16	destination	destination	NOUN
ertr-550	11	17	systems	system	NOUN
ertr-550	11	18	.	.	PUNCT
ertr-550	12	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	13	1	e	e	X
ertr-550	13	2	-	-	NOUN
ertr-550	13	3	review	review	NOUN
ertr-550	13	4	of	of	ADP
ertr-550	13	5	tourism	tourism	NOUN
ertr-550	13	6	research	research	NOUN
ertr-550	13	7	(	(	PUNCT
ertr-550	13	8	ertr	ertr	NOUN
ertr-550	13	9	)	)	PUNCT
ertr-550	13	10	,	,	PUNCT
ertr-550	13	11	vol	vol	NOUN
ertr-550	13	12	.	.	PROPN
ertr-550	13	13	17	17	NUM
ertr-550	13	14	,	,	PUNCT
ertr-550	13	15	no	no	INTJ
ertr-550	13	16	.	.	NOUN
ertr-550	13	17	5	5	NUM
ertr-550	13	18	,	,	PUNCT
ertr-550	13	19	2020	2020	NUM
ertr-550	13	20	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-550	13	21	664	664	NUM
ertr-550	13	22	introduction	introduction	NOUN
ertr-550	13	23	it	it	PRON
ertr-550	13	24	is	be	AUX
ertr-550	13	25	no	no	DET
ertr-550	13	26	secret	secret	NOUN
ertr-550	13	27	that	that	SCONJ
ertr-550	13	28	the	the	DET
ertr-550	13	29	hospitality	hospitality	NOUN
ertr-550	13	30	industry	industry	NOUN
ertr-550	13	31	often	often	ADV
ertr-550	13	32	tends	tend	VERB
ertr-550	13	33	to	to	PART
ertr-550	13	34	play	play	VERB
ertr-550	13	35	catch	catch	NOUN
ertr-550	13	36	-	-	PUNCT
ertr-550	13	37	up	up	NOUN
ertr-550	13	38	with	with	ADP
ertr-550	13	39	technological	technological	ADJ
ertr-550	13	40	trends	trend	NOUN
ertr-550	13	41	(	(	PUNCT
ertr-550	13	42	bilgihan	bilgihan	NOUN
ertr-550	13	43	and	and	CCONJ
ertr-550	13	44	nejad	nejad	PROPN
ertr-550	13	45	,	,	PUNCT
ertr-550	13	46	2013	2013	NUM
ertr-550	13	47	)	)	PUNCT
ertr-550	13	48	.	.	PUNCT
ertr-550	14	1	in	in	ADP
ertr-550	14	2	particular	particular	ADJ
ertr-550	14	3	,	,	PUNCT
ertr-550	14	4	uptake	uptake	NOUN
ertr-550	14	5	of	of	ADP
ertr-550	14	6	technology	technology	NOUN
ertr-550	14	7	has	have	AUX
ertr-550	14	8	been	be	AUX
ertr-550	14	9	slow	slow	ADJ
ertr-550	14	10	in	in	ADP
ertr-550	14	11	restaurants	restaurant	NOUN
ertr-550	14	12	(	(	PUNCT
ertr-550	14	13	ashcroft	ashcroft	PROPN
ertr-550	14	14	at	at	ADP
ertr-550	14	15	al	al	PROPN
ertr-550	14	16	.	.	PROPN
ertr-550	14	17	,	,	PUNCT
ertr-550	14	18	2019	2019	NUM
ertr-550	14	19	)	)	PUNCT
ertr-550	14	20	.	.	PUNCT
ertr-550	15	1	davis	davis	PROPN
ertr-550	15	2	et	et	PROPN
ertr-550	15	3	al	al	PROPN
ertr-550	15	4	.	.	PROPN
ertr-550	16	1	(	(	PUNCT
ertr-550	16	2	2018	2018	NUM
ertr-550	16	3	)	)	PUNCT
ertr-550	16	4	describe	describe	VERB
ertr-550	16	5	the	the	DET
ertr-550	16	6	sector	sector	NOUN
ertr-550	16	7	as	as	ADP
ertr-550	16	8	traditional	traditional	ADJ
ertr-550	16	9	,	,	PUNCT
ertr-550	16	10	labour	labour	NOUN
ertr-550	16	11	intensive	intensive	ADJ
ertr-550	16	12	,	,	PUNCT
ertr-550	16	13	and	and	CCONJ
ertr-550	16	14	slow	slow	VERB
ertr-550	16	15	to	to	PART
ertr-550	16	16	react	react	VERB
ertr-550	16	17	to	to	ADP
ertr-550	16	18	innovation	innovation	NOUN
ertr-550	16	19	,	,	PUNCT
ertr-550	16	20	and	and	CCONJ
ertr-550	16	21	,	,	PUNCT
ertr-550	16	22	as	as	ADP
ertr-550	16	23	a	a	DET
ertr-550	16	24	result	result	NOUN
ertr-550	16	25	,	,	PUNCT
ertr-550	16	26	the	the	DET
ertr-550	16	27	ways	way	NOUN
ertr-550	16	28	different	different	ADJ
ertr-550	16	29	stakeholders	stakeholder	NOUN
ertr-550	16	30	interact	interact	VERB
ertr-550	16	31	in	in	ADP
ertr-550	16	32	services	service	NOUN
ertr-550	16	33	have	have	AUX
ertr-550	16	34	remained	remain	VERB
ertr-550	16	35	largely	largely	ADV
ertr-550	16	36	unchanged	unchanged	ADJ
ertr-550	16	37	for	for	ADP
ertr-550	16	38	decades	decade	NOUN
ertr-550	16	39	.	.	PUNCT
ertr-550	17	1	that	that	PRON
ertr-550	17	2	is	be	AUX
ertr-550	17	3	,	,	PUNCT
ertr-550	17	4	until	until	ADP
ertr-550	17	5	now	now	ADV
ertr-550	17	6	.	.	PUNCT
ertr-550	18	1	the	the	DET
ertr-550	18	2	emergence	emergence	NOUN
ertr-550	18	3	of	of	ADP
ertr-550	18	4	increasingly	increasingly	ADV
ertr-550	18	5	intelligent	intelligent	ADJ
ertr-550	18	6	technology	technology	NOUN
ertr-550	18	7	has	have	AUX
ertr-550	18	8	afforded	afford	VERB
ertr-550	18	9	hospitality	hospitality	NOUN
ertr-550	18	10	businesses	business	NOUN
ertr-550	18	11	to	to	PART
ertr-550	18	12	start	start	VERB
ertr-550	18	13	automating	automate	VERB
ertr-550	18	14	most	most	ADV
ertr-550	18	15	routine	routine	ADJ
ertr-550	18	16	,	,	PUNCT
ertr-550	18	17	manual	manual	NOUN
ertr-550	18	18	,	,	PUNCT
ertr-550	18	19	dataand	dataand	NOUN
ertr-550	18	20	people	people	NOUN
ertr-550	18	21	-	-	PUNCT
ertr-550	18	22	processing	process	VERB
ertr-550	18	23	tasks	task	NOUN
ertr-550	18	24	in	in	ADP
ertr-550	18	25	both	both	DET
ertr-550	18	26	frontand	frontand	NOUN
ertr-550	18	27	back	back	ADV
ertr-550	18	28	-	-	PUNCT
ertr-550	18	29	of	of	ADP
ertr-550	18	30	-	-	PUNCT
ertr-550	18	31	house	house	NOUN
ertr-550	18	32	operations	operation	NOUN
ertr-550	18	33	(	(	PUNCT
ertr-550	18	34	tuomi	tuomi	NOUN
ertr-550	18	35	,	,	PUNCT
ertr-550	18	36	tussyadiah	tussyadiah	PROPN
ertr-550	18	37	and	and	CCONJ
ertr-550	18	38	stienmetz	stienmetz	VERB
ertr-550	18	39	,	,	PUNCT
ertr-550	18	40	2019	2019	NUM
ertr-550	18	41	)	)	PUNCT
ertr-550	18	42	.	.	PUNCT
ertr-550	19	1	this	this	PRON
ertr-550	19	2	has	have	AUX
ertr-550	19	3	sparked	spark	VERB
ertr-550	19	4	a	a	DET
ertr-550	19	5	dire	dire	ADJ
ertr-550	19	6	need	need	NOUN
ertr-550	19	7	for	for	ADP
ertr-550	19	8	reconceptualising	reconceptualise	VERB
ertr-550	19	9	service	service	NOUN
ertr-550	19	10	encounters	encounter	NOUN
ertr-550	19	11	and	and	CCONJ
ertr-550	19	12	the	the	DET
ertr-550	19	13	employees	employee	NOUN
ertr-550	19	14	’	’	PART
ertr-550	19	15	roles	role	NOUN
ertr-550	19	16	within	within	ADP
ertr-550	19	17	the	the	DET
ertr-550	19	18	service	service	NOUN
ertr-550	19	19	encounter	encounter	NOUN
ertr-550	19	20	triad	triad	PROPN
ertr-550	19	21	(	(	PUNCT
ertr-550	19	22	bowen	bowen	NOUN
ertr-550	19	23	,	,	PUNCT
ertr-550	19	24	2016	2016	NUM
ertr-550	19	25	)	)	PUNCT
ertr-550	19	26	.	.	PUNCT
ertr-550	20	1	in	in	ADP
ertr-550	20	2	the	the	DET
ertr-550	20	3	case	case	NOUN
ertr-550	20	4	of	of	ADP
ertr-550	20	5	restaurants	restaurant	NOUN
ertr-550	20	6	,	,	PUNCT
ertr-550	20	7	previous	previous	ADJ
ertr-550	20	8	studies	study	NOUN
ertr-550	20	9	have	have	AUX
ertr-550	20	10	investigated	investigate	VERB
ertr-550	20	11	how	how	SCONJ
ertr-550	20	12	different	different	ADJ
ertr-550	20	13	types	type	NOUN
ertr-550	20	14	of	of	ADP
ertr-550	20	15	self	self	NOUN
ertr-550	20	16	-	-	PUNCT
ertr-550	20	17	service	service	NOUN
ertr-550	20	18	technology	technology	NOUN
ertr-550	20	19	(	(	PUNCT
ertr-550	20	20	sst	sst	NOUN
ertr-550	20	21	)	)	PUNCT
ertr-550	20	22	or	or	CCONJ
ertr-550	20	23	kitchen	kitchen	NOUN
ertr-550	20	24	display	display	NOUN
ertr-550	20	25	systems	system	NOUN
ertr-550	20	26	(	(	PUNCT
ertr-550	20	27	kdss	kdss	NOUN
ertr-550	20	28	)	)	PUNCT
ertr-550	20	29	change	change	NOUN
ertr-550	20	30	service	service	NOUN
ertr-550	20	31	encounters	encounter	NOUN
ertr-550	20	32	(	(	PUNCT
ertr-550	20	33	kokkinou	kokkinou	NOUN
ertr-550	20	34	and	and	CCONJ
ertr-550	20	35	cranage	cranage	NOUN
ertr-550	20	36	,	,	PUNCT
ertr-550	20	37	2013	2013	NUM
ertr-550	20	38	;	;	PUNCT
ertr-550	20	39	rosenbaum	rosenbaum	PROPN
ertr-550	20	40	and	and	CCONJ
ertr-550	20	41	wong	wong	PROPN
ertr-550	20	42	,	,	PUNCT
ertr-550	20	43	2015	2015	NUM
ertr-550	20	44	;	;	PUNCT
ertr-550	20	45	restaurant	restaurant	NOUN
ertr-550	20	46	business	business	NOUN
ertr-550	20	47	,	,	PUNCT
ertr-550	20	48	2018	2018	NUM
ertr-550	20	49	)	)	PUNCT
ertr-550	20	50	.	.	PUNCT
ertr-550	21	1	however	however	ADV
ertr-550	21	2	,	,	PUNCT
ertr-550	21	3	not	not	PART
ertr-550	21	4	much	much	ADV
ertr-550	21	5	is	be	AUX
ertr-550	21	6	currently	currently	ADV
ertr-550	21	7	known	know	VERB
ertr-550	21	8	about	about	ADP
ertr-550	21	9	the	the	DET
ertr-550	21	10	changes	change	NOUN
ertr-550	21	11	brought	bring	VERB
ertr-550	21	12	by	by	ADP
ertr-550	21	13	more	more	ADV
ertr-550	21	14	pervasive	pervasive	ADJ
ertr-550	21	15	use	use	NOUN
ertr-550	21	16	of	of	ADP
ertr-550	21	17	technology	technology	NOUN
ertr-550	21	18	(	(	PUNCT
ertr-550	21	19	e.g.	e.g.	ADV
ertr-550	21	20	,	,	PUNCT
ertr-550	21	21	through	through	ADP
ertr-550	21	22	the	the	DET
ertr-550	21	23	use	use	NOUN
ertr-550	21	24	of	of	ADP
ertr-550	21	25	intelligent	intelligent	ADJ
ertr-550	21	26	service	service	NOUN
ertr-550	21	27	robots	robot	NOUN
ertr-550	21	28	)	)	PUNCT
ertr-550	21	29	in	in	ADP
ertr-550	21	30	restaurants	restaurant	NOUN
ertr-550	21	31	.	.	PUNCT
ertr-550	22	1	this	this	DET
ertr-550	22	2	cross	cross	ADJ
ertr-550	22	3	-	-	ADJ
ertr-550	22	4	cultural	cultural	ADJ
ertr-550	22	5	study	study	NOUN
ertr-550	22	6	addresses	address	NOUN
ertr-550	22	7	that	that	DET
ertr-550	22	8	gap	gap	NOUN
ertr-550	22	9	by	by	ADP
ertr-550	22	10	examining	examine	VERB
ertr-550	22	11	how	how	SCONJ
ertr-550	22	12	state	state	NOUN
ertr-550	22	13	-	-	PUNCT
ertr-550	22	14	of	of	ADP
ertr-550	22	15	-	-	PUNCT
ertr-550	22	16	the	the	DET
ertr-550	22	17	-	-	PUNCT
ertr-550	22	18	art	art	NOUN
ertr-550	22	19	service	service	NOUN
ertr-550	22	20	robotics	robotic	NOUN
ertr-550	22	21	are	be	AUX
ertr-550	22	22	transforming	transform	VERB
ertr-550	22	23	restaurant	restaurant	NOUN
ertr-550	22	24	service	service	NOUN
ertr-550	22	25	encounters	encounter	NOUN
ertr-550	22	26	in	in	ADP
ertr-550	22	27	japan	japan	PROPN
ertr-550	22	28	and	and	CCONJ
ertr-550	22	29	the	the	DET
ertr-550	22	30	us	us	PROPN
ertr-550	22	31	and	and	CCONJ
ertr-550	22	32	,	,	PUNCT
ertr-550	22	33	consequently	consequently	ADV
ertr-550	22	34	,	,	PUNCT
ertr-550	22	35	changing	change	VERB
ertr-550	22	36	the	the	DET
ertr-550	22	37	roles	role	NOUN
ertr-550	22	38	of	of	ADP
ertr-550	22	39	service	service	NOUN
ertr-550	22	40	employees	employee	NOUN
ertr-550	22	41	.	.	PUNCT
ertr-550	23	1	literature	literature	PROPN
ertr-550	23	2	review	review	PROPN
ertr-550	23	3	bowen	bowen	PROPN
ertr-550	23	4	(	(	PUNCT
ertr-550	23	5	2016	2016	NUM
ertr-550	23	6	)	)	PUNCT
ertr-550	23	7	identifies	identify	VERB
ertr-550	23	8	four	four	NUM
ertr-550	23	9	roles	role	NOUN
ertr-550	23	10	service	service	NOUN
ertr-550	23	11	employees	employee	NOUN
ertr-550	23	12	may	may	AUX
ertr-550	23	13	assume	assume	VERB
ertr-550	23	14	in	in	ADP
ertr-550	23	15	technologymediated	technologymediated	ADJ
ertr-550	23	16	service	service	NOUN
ertr-550	23	17	encounters	encounter	NOUN
ertr-550	23	18	,	,	PUNCT
ertr-550	23	19	namely	namely	ADV
ertr-550	23	20	:	:	PUNCT
ertr-550	23	21	enabler	enabler	NOUN
ertr-550	23	22	,	,	PUNCT
ertr-550	23	23	differentiator	differentiator	NOUN
ertr-550	23	24	,	,	PUNCT
ertr-550	23	25	coordinator	coordinator	NOUN
ertr-550	23	26	,	,	PUNCT
ertr-550	23	27	and	and	CCONJ
ertr-550	23	28	innovator	innovator	NOUN
ertr-550	23	29	.	.	PUNCT
ertr-550	24	1	as	as	ADP
ertr-550	24	2	enablers	enabler	NOUN
ertr-550	24	3	,	,	PUNCT
ertr-550	24	4	employees	employee	NOUN
ertr-550	24	5	may	may	AUX
ertr-550	24	6	help	help	VERB
ertr-550	24	7	customers	customer	NOUN
ertr-550	24	8	and	and	CCONJ
ertr-550	24	9	technology	technology	NOUN
ertr-550	24	10	perform	perform	VERB
ertr-550	24	11	their	their	PRON
ertr-550	24	12	respective	respective	ADJ
ertr-550	24	13	roles	role	NOUN
ertr-550	24	14	in	in	ADP
ertr-550	24	15	the	the	DET
ertr-550	24	16	service	service	NOUN
ertr-550	24	17	encounter	encounter	NOUN
ertr-550	24	18	,	,	PUNCT
ertr-550	24	19	resolving	resolve	VERB
ertr-550	24	20	any	any	DET
ertr-550	24	21	problems	problem	NOUN
ertr-550	24	22	or	or	CCONJ
ertr-550	24	23	technical	technical	ADJ
ertr-550	24	24	glitches	glitch	NOUN
ertr-550	24	25	that	that	PRON
ertr-550	24	26	may	may	AUX
ertr-550	24	27	arise	arise	VERB
ertr-550	24	28	(	(	PUNCT
ertr-550	24	29	bowen	bowen	NOUN
ertr-550	24	30	,	,	PUNCT
ertr-550	24	31	2016	2016	NUM
ertr-550	24	32	)	)	PUNCT
ertr-550	24	33	.	.	PUNCT
ertr-550	25	1	as	as	ADP
ertr-550	25	2	differentiators	differentiator	NOUN
ertr-550	25	3	,	,	PUNCT
ertr-550	25	4	employees	employee	NOUN
ertr-550	25	5	bring	bring	VERB
ertr-550	25	6	their	their	PRON
ertr-550	25	7	personalities	personality	NOUN
ertr-550	25	8	to	to	ADP
ertr-550	25	9	the	the	DET
ertr-550	25	10	service	service	NOUN
ertr-550	25	11	,	,	PUNCT
ertr-550	25	12	making	make	VERB
ertr-550	25	13	each	each	DET
ertr-550	25	14	encounter	encounter	NOUN
ertr-550	25	15	unique	unique	ADJ
ertr-550	25	16	and	and	CCONJ
ertr-550	25	17	thus	thus	ADV
ertr-550	25	18	able	able	ADJ
ertr-550	25	19	to	to	PART
ertr-550	25	20	stand	stand	VERB
ertr-550	25	21	out	out	ADP
ertr-550	25	22	from	from	ADP
ertr-550	25	23	competition	competition	NOUN
ertr-550	25	24	(	(	PUNCT
ertr-550	25	25	hudson	hudson	PROPN
ertr-550	25	26	and	and	CCONJ
ertr-550	25	27	hudson	hudson	PROPN
ertr-550	25	28	,	,	PUNCT
ertr-550	25	29	2013	2013	NUM
ertr-550	25	30	)	)	PUNCT
ertr-550	25	31	.	.	PUNCT
ertr-550	26	1	as	as	ADP
ertr-550	26	2	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	26	3	e	e	NOUN
ertr-550	26	4	-	-	NOUN
ertr-550	26	5	review	review	NOUN
ertr-550	26	6	of	of	ADP
ertr-550	26	7	tourism	tourism	NOUN
ertr-550	26	8	research	research	NOUN
ertr-550	26	9	(	(	PUNCT
ertr-550	26	10	ertr	ertr	NOUN
ertr-550	26	11	)	)	PUNCT
ertr-550	26	12	,	,	PUNCT
ertr-550	26	13	vol	vol	NOUN
ertr-550	26	14	.	.	PROPN
ertr-550	26	15	17	17	NUM
ertr-550	26	16	,	,	PUNCT
ertr-550	26	17	no	no	INTJ
ertr-550	26	18	.	.	NOUN
ertr-550	26	19	5	5	NUM
ertr-550	26	20	,	,	PUNCT
ertr-550	26	21	2020	2020	NUM
ertr-550	26	22	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-550	26	23	665	665	NUM
ertr-550	26	24	coordinators	coordinator	NOUN
ertr-550	26	25	,	,	PUNCT
ertr-550	26	26	employees	employee	NOUN
ertr-550	26	27	manage	manage	VERB
ertr-550	26	28	the	the	DET
ertr-550	26	29	interplay	interplay	NOUN
ertr-550	26	30	of	of	ADP
ertr-550	26	31	multiple	multiple	ADJ
ertr-550	26	32	actors	actor	NOUN
ertr-550	26	33	as	as	SCONJ
ertr-550	26	34	they	they	PRON
ertr-550	26	35	co	co	VERB
ertr-550	26	36	-	-	ADJ
ertr-550	26	37	create	create	ADJ
ertr-550	26	38	value	value	NOUN
ertr-550	26	39	(	(	PUNCT
ertr-550	26	40	ostrom	ostrom	NOUN
ertr-550	26	41	et	et	PROPN
ertr-550	26	42	al	al	PROPN
ertr-550	26	43	.	.	PROPN
ertr-550	26	44	,	,	PUNCT
ertr-550	26	45	2015	2015	NUM
ertr-550	26	46	;	;	PUNCT
ertr-550	26	47	bowen	bowen	PROPN
ertr-550	26	48	,	,	PUNCT
ertr-550	26	49	2016	2016	NUM
ertr-550	26	50	)	)	PUNCT
ertr-550	26	51	,	,	PUNCT
ertr-550	26	52	and	and	CCONJ
ertr-550	26	53	as	as	ADP
ertr-550	26	54	innovators	innovator	NOUN
ertr-550	26	55	,	,	PUNCT
ertr-550	26	56	employees	employee	NOUN
ertr-550	26	57	actively	actively	ADV
ertr-550	26	58	identify	identify	VERB
ertr-550	26	59	areas	area	NOUN
ertr-550	26	60	of	of	ADP
ertr-550	26	61	improvement	improvement	NOUN
ertr-550	26	62	due	due	ADP
ertr-550	26	63	to	to	ADP
ertr-550	26	64	their	their	PRON
ertr-550	26	65	unique	unique	ADJ
ertr-550	26	66	positioning	positioning	NOUN
ertr-550	26	67	in	in	ADP
ertr-550	26	68	service	service	NOUN
ertr-550	26	69	delivery	delivery	NOUN
ertr-550	26	70	(	(	PUNCT
ertr-550	26	71	larivière	larivière	NOUN
ertr-550	26	72	et	et	PROPN
ertr-550	26	73	al	al	PROPN
ertr-550	26	74	.	.	PROPN
ertr-550	26	75	,	,	PUNCT
ertr-550	26	76	2017	2017	NUM
ertr-550	26	77	)	)	PUNCT
ertr-550	26	78	.	.	PUNCT
ertr-550	27	1	with	with	ADP
ertr-550	27	2	the	the	DET
ertr-550	27	3	integration	integration	NOUN
ertr-550	27	4	of	of	ADP
ertr-550	27	5	intelligent	intelligent	ADJ
ertr-550	27	6	service	service	NOUN
ertr-550	27	7	robots	robot	NOUN
ertr-550	27	8	in	in	ADP
ertr-550	27	9	restaurants	restaurant	NOUN
ertr-550	27	10	,	,	PUNCT
ertr-550	27	11	it	it	PRON
ertr-550	27	12	is	be	AUX
ertr-550	27	13	important	important	ADJ
ertr-550	27	14	to	to	PART
ertr-550	27	15	explore	explore	VERB
ertr-550	27	16	how	how	SCONJ
ertr-550	27	17	employees	employee	NOUN
ertr-550	27	18	assume	assume	VERB
ertr-550	27	19	one	one	NUM
ertr-550	27	20	of	of	ADP
ertr-550	27	21	these	these	DET
ertr-550	27	22	four	four	NUM
ertr-550	27	23	roles	role	NOUN
ertr-550	27	24	.	.	PUNCT
ertr-550	28	1	research	research	NOUN
ertr-550	28	2	has	have	AUX
ertr-550	28	3	also	also	ADV
ertr-550	28	4	found	find	VERB
ertr-550	28	5	that	that	SCONJ
ertr-550	28	6	national	national	ADJ
ertr-550	28	7	culture	culture	NOUN
ertr-550	28	8	affects	affect	VERB
ertr-550	28	9	service	service	NOUN
ertr-550	28	10	culture	culture	NOUN
ertr-550	28	11	and	and	CCONJ
ertr-550	28	12	that	that	SCONJ
ertr-550	28	13	the	the	DET
ertr-550	28	14	adoption	adoption	NOUN
ertr-550	28	15	of	of	ADP
ertr-550	28	16	technology	technology	NOUN
ertr-550	28	17	varies	vary	VERB
ertr-550	28	18	between	between	ADP
ertr-550	28	19	countries	country	NOUN
ertr-550	28	20	,	,	PUNCT
ertr-550	28	21	thus	thus	ADV
ertr-550	28	22	impacting	impact	VERB
ertr-550	28	23	the	the	DET
ertr-550	28	24	way	way	NOUN
ertr-550	28	25	technology	technology	NOUN
ertr-550	28	26	-	-	PUNCT
ertr-550	28	27	mediated	mediate	VERB
ertr-550	28	28	service	service	NOUN
ertr-550	28	29	may	may	AUX
ertr-550	28	30	manifest	manifest	VERB
ertr-550	28	31	(	(	PUNCT
ertr-550	28	32	e.g.	e.g.	ADV
ertr-550	28	33	,	,	PUNCT
ertr-550	28	34	steers	steer	NOUN
ertr-550	28	35	,	,	PUNCT
ertr-550	28	36	meyer	meyer	PROPN
ertr-550	28	37	and	and	CCONJ
ertr-550	28	38	sanchez	sanchez	PROPN
ertr-550	28	39	-	-	PUNCT
ertr-550	28	40	runde	runde	PROPN
ertr-550	28	41	,	,	PUNCT
ertr-550	28	42	2008	2008	NUM
ertr-550	28	43	)	)	PUNCT
ertr-550	28	44	.	.	PUNCT
ertr-550	29	1	hofstede	hofstede	PROPN
ertr-550	29	2	’s	’s	PART
ertr-550	29	3	theory	theory	NOUN
ertr-550	29	4	of	of	ADP
ertr-550	29	5	cultural	cultural	ADJ
ertr-550	29	6	dimensions	dimension	NOUN
ertr-550	29	7	is	be	AUX
ertr-550	29	8	perhaps	perhaps	ADV
ertr-550	29	9	the	the	DET
ertr-550	29	10	most	most	ADV
ertr-550	29	11	widely	widely	ADV
ertr-550	29	12	applied	apply	VERB
ertr-550	29	13	framework	framework	NOUN
ertr-550	29	14	for	for	ADP
ertr-550	29	15	distinguishing	distinguish	VERB
ertr-550	29	16	between	between	ADP
ertr-550	29	17	cultures	culture	NOUN
ertr-550	29	18	(	(	PUNCT
ertr-550	29	19	gannon	gannon	NOUN
ertr-550	29	20	and	and	CCONJ
ertr-550	29	21	newman	newman	PROPN
ertr-550	29	22	,	,	PUNCT
ertr-550	29	23	2002	2002	NUM
ertr-550	29	24	)	)	PUNCT
ertr-550	29	25	.	.	PUNCT
ertr-550	30	1	in	in	ADP
ertr-550	30	2	his	his	PRON
ertr-550	30	3	original	original	ADJ
ertr-550	30	4	work	work	NOUN
ertr-550	30	5	,	,	PUNCT
ertr-550	30	6	hofstede	hofstede	NOUN
ertr-550	30	7	(	(	PUNCT
ertr-550	30	8	2001	2001	NUM
ertr-550	30	9	)	)	PUNCT
ertr-550	30	10	identified	identify	VERB
ertr-550	30	11	four	four	NUM
ertr-550	30	12	distinct	distinct	ADJ
ertr-550	30	13	dimensions	dimension	NOUN
ertr-550	30	14	through	through	ADP
ertr-550	30	15	which	which	PRON
ertr-550	30	16	national	national	ADJ
ertr-550	30	17	cultural	cultural	ADJ
ertr-550	30	18	differences	difference	NOUN
ertr-550	30	19	may	may	AUX
ertr-550	30	20	be	be	AUX
ertr-550	30	21	analysed	analyse	VERB
ertr-550	30	22	:	:	PUNCT
ertr-550	30	23	power	power	NOUN
ertr-550	30	24	distance	distance	NOUN
ertr-550	30	25	,	,	PUNCT
ertr-550	30	26	uncertainty	uncertainty	NOUN
ertr-550	30	27	avoidance	avoidance	NOUN
ertr-550	30	28	,	,	PUNCT
ertr-550	30	29	individualism	individualism	NOUN
ertr-550	30	30	-	-	PUNCT
ertr-550	30	31	collectivism	collectivism	NOUN
ertr-550	30	32	,	,	PUNCT
ertr-550	30	33	and	and	CCONJ
ertr-550	30	34	masculinity	masculinity	NOUN
ertr-550	30	35	-	-	PUNCT
ertr-550	30	36	femininity	femininity	NOUN
ertr-550	30	37	.	.	PUNCT
ertr-550	31	1	according	accord	VERB
ertr-550	31	2	to	to	ADP
ertr-550	31	3	hofstede	hofstede	NOUN
ertr-550	31	4	(	(	PUNCT
ertr-550	31	5	2001	2001	NUM
ertr-550	31	6	)	)	PUNCT
ertr-550	31	7	,	,	PUNCT
ertr-550	31	8	power	power	NOUN
ertr-550	31	9	distance	distance	NOUN
ertr-550	31	10	indicates	indicate	VERB
ertr-550	31	11	how	how	SCONJ
ertr-550	31	12	readily	readily	ADV
ertr-550	31	13	societies	society	NOUN
ertr-550	31	14	accept	accept	VERB
ertr-550	31	15	inequality	inequality	NOUN
ertr-550	31	16	in	in	ADP
ertr-550	31	17	power	power	NOUN
ertr-550	31	18	distribution	distribution	NOUN
ertr-550	31	19	;	;	PUNCT
ertr-550	31	20	uncertainty	uncertainty	NOUN
ertr-550	31	21	avoidance	avoidance	NOUN
ertr-550	31	22	measures	measure	VERB
ertr-550	31	23	societies	society	NOUN
ertr-550	31	24	’	'	PUNCT
ertr-550	31	25	tolerance	tolerance	NOUN
ertr-550	31	26	for	for	ADP
ertr-550	31	27	ambiguity	ambiguity	NOUN
ertr-550	31	28	;	;	PUNCT
ertr-550	31	29	individualism	individualism	NOUN
ertr-550	31	30	-	-	PUNCT
ertr-550	31	31	collectivism	collectivism	NOUN
ertr-550	31	32	refers	refer	VERB
ertr-550	31	33	to	to	ADP
ertr-550	31	34	how	how	SCONJ
ertr-550	31	35	much	much	ADJ
ertr-550	31	36	value	value	NOUN
ertr-550	31	37	a	a	DET
ertr-550	31	38	given	give	VERB
ertr-550	31	39	society	society	NOUN
ertr-550	31	40	places	place	NOUN
ertr-550	31	41	in	in	ADP
ertr-550	31	42	individuals	individual	NOUN
ertr-550	31	43	or	or	CCONJ
ertr-550	31	44	the	the	DET
ertr-550	31	45	collective	collective	NOUN
ertr-550	31	46	,	,	PUNCT
ertr-550	31	47	and	and	CCONJ
ertr-550	31	48	;	;	PUNCT
ertr-550	31	49	masculinity	masculinity	NOUN
ertr-550	31	50	-	-	PUNCT
ertr-550	31	51	femininity	femininity	NOUN
ertr-550	31	52	indicates	indicate	VERB
ertr-550	31	53	the	the	DET
ertr-550	31	54	importance	importance	NOUN
ertr-550	31	55	of	of	ADP
ertr-550	31	56	either	either	CCONJ
ertr-550	31	57	masculine	masculine	ADJ
ertr-550	31	58	or	or	CCONJ
ertr-550	31	59	feminine	feminine	ADJ
ertr-550	31	60	values	value	NOUN
ertr-550	31	61	in	in	ADP
ertr-550	31	62	societies	society	NOUN
ertr-550	31	63	.	.	PUNCT
ertr-550	32	1	building	build	VERB
ertr-550	32	2	on	on	ADP
ertr-550	32	3	hofstede	hofstede	NOUN
ertr-550	32	4	’s	’s	PART
ertr-550	32	5	cultural	cultural	ADJ
ertr-550	32	6	dimensions	dimension	NOUN
ertr-550	32	7	,	,	PUNCT
ertr-550	32	8	griffith	griffith	PROPN
ertr-550	32	9	,	,	PUNCT
ertr-550	32	10	hu	hu	PROPN
ertr-550	32	11	and	and	CCONJ
ertr-550	32	12	ryans	ryan	NOUN
ertr-550	32	13	(	(	PUNCT
ertr-550	32	14	2000	2000	NUM
ertr-550	32	15	)	)	PUNCT
ertr-550	32	16	suggest	suggest	VERB
ertr-550	32	17	two	two	NUM
ertr-550	32	18	general	general	ADJ
ertr-550	32	19	culture	culture	NOUN
ertr-550	32	20	types	type	NOUN
ertr-550	32	21	:	:	PUNCT
ertr-550	32	22	type	type	NOUN
ertr-550	32	23	1	1	NUM
ertr-550	32	24	(	(	PUNCT
ertr-550	32	25	individualistic	individualistic	ADJ
ertr-550	32	26	,	,	PUNCT
ertr-550	32	27	weak	weak	ADJ
ertr-550	32	28	uncertainty	uncertainty	NOUN
ertr-550	32	29	avoidance	avoidance	NOUN
ertr-550	32	30	,	,	PUNCT
ertr-550	32	31	low	low	ADJ
ertr-550	32	32	long	long	ADJ
ertr-550	32	33	-	-	PUNCT
ertr-550	32	34	term	term	NOUN
ertr-550	32	35	orientation	orientation	NOUN
ertr-550	32	36	)	)	PUNCT
ertr-550	32	37	and	and	CCONJ
ertr-550	32	38	type	type	NOUN
ertr-550	32	39	2	2	NUM
ertr-550	32	40	(	(	PUNCT
ertr-550	32	41	collectivistic	collectivistic	ADJ
ertr-550	32	42	,	,	PUNCT
ertr-550	32	43	strong	strong	ADJ
ertr-550	32	44	uncertainty	uncertainty	NOUN
ertr-550	32	45	avoidance	avoidance	NOUN
ertr-550	32	46	,	,	PUNCT
ertr-550	32	47	high	high	ADJ
ertr-550	32	48	long	long	ADJ
ertr-550	32	49	-	-	PUNCT
ertr-550	32	50	term	term	NOUN
ertr-550	32	51	orientation	orientation	NOUN
ertr-550	32	52	)	)	PUNCT
ertr-550	32	53	.	.	PUNCT
ertr-550	33	1	lee	lee	PROPN
ertr-550	33	2	,	,	PUNCT
ertr-550	33	3	trimi	trimi	ADP
ertr-550	33	4	and	and	CCONJ
ertr-550	33	5	kim	kim	PROPN
ertr-550	33	6	(	(	PUNCT
ertr-550	33	7	2013	2013	NUM
ertr-550	33	8	)	)	PUNCT
ertr-550	33	9	used	use	VERB
ertr-550	33	10	this	this	DET
ertr-550	33	11	categorisation	categorisation	NOUN
ertr-550	33	12	to	to	PART
ertr-550	33	13	study	study	VERB
ertr-550	33	14	mobile	mobile	ADJ
ertr-550	33	15	phone	phone	NOUN
ertr-550	33	16	adoption	adoption	NOUN
ertr-550	33	17	in	in	ADP
ertr-550	33	18	the	the	DET
ertr-550	33	19	us	us	PROPN
ertr-550	33	20	(	(	PUNCT
ertr-550	33	21	type	type	NOUN
ertr-550	33	22	1	1	NUM
ertr-550	33	23	)	)	PUNCT
ertr-550	33	24	and	and	CCONJ
ertr-550	33	25	south	south	PROPN
ertr-550	33	26	korea	korea	PROPN
ertr-550	33	27	(	(	PUNCT
ertr-550	33	28	type	type	NOUN
ertr-550	33	29	2	2	NUM
ertr-550	33	30	)	)	PUNCT
ertr-550	33	31	,	,	PUNCT
ertr-550	33	32	and	and	CCONJ
ertr-550	33	33	found	find	VERB
ertr-550	33	34	that	that	SCONJ
ertr-550	33	35	americans	americans	PROPN
ertr-550	33	36	were	be	AUX
ertr-550	33	37	generally	generally	ADV
ertr-550	33	38	more	more	ADV
ertr-550	33	39	open	open	ADJ
ertr-550	33	40	and	and	CCONJ
ertr-550	33	41	curious	curious	ADJ
ertr-550	33	42	towards	towards	ADP
ertr-550	33	43	novel	novel	ADJ
ertr-550	33	44	technology	technology	NOUN
ertr-550	33	45	and	and	CCONJ
ertr-550	33	46	its	its	PRON
ertr-550	33	47	potential	potential	ADJ
ertr-550	33	48	usefulness	usefulness	NOUN
ertr-550	33	49	,	,	PUNCT
ertr-550	33	50	while	while	SCONJ
ertr-550	33	51	south	south	PROPN
ertr-550	33	52	koreans	koreans	PROPN
ertr-550	33	53	tended	tend	VERB
ertr-550	33	54	to	to	PART
ertr-550	33	55	take	take	VERB
ertr-550	33	56	a	a	DET
ertr-550	33	57	more	more	ADV
ertr-550	33	58	reserved	reserved	ADJ
ertr-550	33	59	stance	stance	NOUN
ertr-550	33	60	,	,	PUNCT
ertr-550	33	61	putting	put	VERB
ertr-550	33	62	more	more	ADJ
ertr-550	33	63	value	value	NOUN
ertr-550	33	64	on	on	ADP
ertr-550	33	65	the	the	DET
ertr-550	33	66	collective	collective	ADJ
ertr-550	33	67	opinion	opinion	NOUN
ertr-550	33	68	.	.	PUNCT
ertr-550	34	1	in	in	ADP
ertr-550	34	2	a	a	DET
ertr-550	34	3	similar	similar	ADJ
ertr-550	34	4	study	study	NOUN
ertr-550	34	5	,	,	PUNCT
ertr-550	34	6	erumban	erumban	PROPN
ertr-550	34	7	and	and	CCONJ
ertr-550	34	8	de	de	PROPN
ertr-550	34	9	jong	jong	PROPN
ertr-550	34	10	(	(	PUNCT
ertr-550	34	11	2006	2006	NUM
ertr-550	34	12	)	)	PUNCT
ertr-550	34	13	found	find	VERB
ertr-550	34	14	power	power	NOUN
ertr-550	34	15	distance	distance	NOUN
ertr-550	34	16	and	and	CCONJ
ertr-550	34	17	uncertainty	uncertainty	NOUN
ertr-550	34	18	avoidance	avoidance	NOUN
ertr-550	34	19	to	to	PART
ertr-550	34	20	be	be	AUX
ertr-550	34	21	the	the	DET
ertr-550	34	22	most	most	ADV
ertr-550	34	23	crucial	crucial	ADJ
ertr-550	34	24	factors	factor	NOUN
ertr-550	34	25	in	in	ADP
ertr-550	34	26	understanding	understand	VERB
ertr-550	34	27	ict	ict	NOUN
ertr-550	34	28	adoption	adoption	NOUN
ertr-550	34	29	in	in	ADP
ertr-550	34	30	different	different	ADJ
ertr-550	34	31	cultures	culture	NOUN
ertr-550	34	32	.	.	PUNCT
ertr-550	35	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	36	1	e	e	NOUN
ertr-550	36	2	-	-	NOUN
ertr-550	36	3	review	review	NOUN
ertr-550	36	4	of	of	ADP
ertr-550	36	5	tourism	tourism	NOUN
ertr-550	36	6	research	research	NOUN
ertr-550	36	7	(	(	PUNCT
ertr-550	36	8	ertr	ertr	NOUN
ertr-550	36	9	)	)	PUNCT
ertr-550	36	10	,	,	PUNCT
ertr-550	36	11	vol	vol	NOUN
ertr-550	36	12	.	.	PROPN
ertr-550	36	13	17	17	NUM
ertr-550	36	14	,	,	PUNCT
ertr-550	36	15	no	no	INTJ
ertr-550	36	16	.	.	NOUN
ertr-550	36	17	5	5	NUM
ertr-550	36	18	,	,	PUNCT
ertr-550	36	19	2020	2020	NUM
ertr-550	36	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-550	36	21	666	666	NUM
ertr-550	36	22	with	with	ADP
ertr-550	36	23	the	the	DET
ertr-550	36	24	consideration	consideration	NOUN
ertr-550	36	25	of	of	ADP
ertr-550	36	26	early	early	ADJ
ertr-550	36	27	conceptualisation	conceptualisation	NOUN
ertr-550	36	28	on	on	ADP
ertr-550	36	29	the	the	DET
ertr-550	36	30	changing	change	VERB
ertr-550	36	31	roles	role	NOUN
ertr-550	36	32	of	of	ADP
ertr-550	36	33	employees	employee	NOUN
ertr-550	36	34	due	due	ADJ
ertr-550	36	35	to	to	ADP
ertr-550	36	36	technological	technological	ADJ
ertr-550	36	37	applications	application	NOUN
ertr-550	36	38	and	and	CCONJ
ertr-550	36	39	the	the	DET
ertr-550	36	40	influence	influence	NOUN
ertr-550	36	41	of	of	ADP
ertr-550	36	42	culture	culture	NOUN
ertr-550	36	43	in	in	ADP
ertr-550	36	44	adoption	adoption	NOUN
ertr-550	36	45	and	and	CCONJ
ertr-550	36	46	use	use	NOUN
ertr-550	36	47	of	of	ADP
ertr-550	36	48	technology	technology	NOUN
ertr-550	36	49	,	,	PUNCT
ertr-550	36	50	this	this	DET
ertr-550	36	51	study	study	NOUN
ertr-550	36	52	explores	explore	VERB
ertr-550	36	53	the	the	DET
ertr-550	36	54	use	use	NOUN
ertr-550	36	55	of	of	ADP
ertr-550	36	56	intelligent	intelligent	ADJ
ertr-550	36	57	service	service	NOUN
ertr-550	36	58	robots	robot	NOUN
ertr-550	36	59	in	in	ADP
ertr-550	36	60	service	service	NOUN
ertr-550	36	61	encounters	encounter	NOUN
ertr-550	36	62	and	and	CCONJ
ertr-550	36	63	the	the	DET
ertr-550	36	64	subsequent	subsequent	ADJ
ertr-550	36	65	change	change	NOUN
ertr-550	36	66	in	in	ADP
ertr-550	36	67	the	the	DET
ertr-550	36	68	roles	role	NOUN
ertr-550	36	69	of	of	ADP
ertr-550	36	70	service	service	NOUN
ertr-550	36	71	employees	employee	NOUN
ertr-550	36	72	comparing	compare	VERB
ertr-550	36	73	between	between	ADP
ertr-550	36	74	two	two	NUM
ertr-550	36	75	distinct	distinct	ADJ
ertr-550	36	76	cultural	cultural	ADJ
ertr-550	36	77	contexts	contexts	NOUN
ertr-550	36	78	:	:	PUNCT
ertr-550	36	79	the	the	DET
ertr-550	36	80	us	us	PROPN
ertr-550	36	81	(	(	PUNCT
ertr-550	36	82	type	type	NOUN
ertr-550	36	83	1	1	NUM
ertr-550	36	84	)	)	PUNCT
ertr-550	36	85	and	and	CCONJ
ertr-550	36	86	japan	japan	PROPN
ertr-550	36	87	(	(	PUNCT
ertr-550	36	88	type	type	NOUN
ertr-550	36	89	2	2	NUM
ertr-550	36	90	)	)	PUNCT
ertr-550	36	91	.	.	PUNCT
ertr-550	37	1	methodology	methodology	NOUN
ertr-550	37	2	the	the	DET
ertr-550	37	3	use	use	NOUN
ertr-550	37	4	of	of	ADP
ertr-550	37	5	service	service	NOUN
ertr-550	37	6	robots	robot	NOUN
ertr-550	37	7	in	in	ADP
ertr-550	37	8	service	service	NOUN
ertr-550	37	9	encounters	encounter	NOUN
ertr-550	37	10	is	be	AUX
ertr-550	37	11	still	still	ADV
ertr-550	37	12	an	an	DET
ertr-550	37	13	emerging	emerge	VERB
ertr-550	37	14	phenomenon	phenomenon	NOUN
ertr-550	37	15	and	and	CCONJ
ertr-550	37	16	,	,	PUNCT
ertr-550	37	17	as	as	ADP
ertr-550	37	18	such	such	ADJ
ertr-550	37	19	,	,	PUNCT
ertr-550	37	20	an	an	DET
ertr-550	37	21	exploratory	exploratory	ADJ
ertr-550	37	22	qualitative	qualitative	NOUN
ertr-550	37	23	approach	approach	NOUN
ertr-550	37	24	–	–	PUNCT
ertr-550	37	25	namely	namely	ADV
ertr-550	37	26	,	,	PUNCT
ertr-550	37	27	applied	apply	VERB
ertr-550	37	28	ethnography	ethnography	NOUN
ertr-550	37	29	–	–	PUNCT
ertr-550	37	30	was	be	AUX
ertr-550	37	31	utilised	utilise	VERB
ertr-550	37	32	.	.	PUNCT
ertr-550	38	1	following	follow	VERB
ertr-550	38	2	purposive	purposive	ADJ
ertr-550	38	3	sampling	sampling	NOUN
ertr-550	38	4	,	,	PUNCT
ertr-550	38	5	service	service	NOUN
ertr-550	38	6	encounters	encounter	NOUN
ertr-550	38	7	were	be	AUX
ertr-550	38	8	observed	observe	VERB
ertr-550	38	9	in	in	ADP
ertr-550	38	10	22	22	NUM
ertr-550	38	11	restaurants	restaurant	NOUN
ertr-550	38	12	across	across	ADP
ertr-550	38	13	the	the	DET
ertr-550	38	14	us	us	PROPN
ertr-550	38	15	(	(	PUNCT
ertr-550	38	16	12	12	NUM
ertr-550	38	17	)	)	PUNCT
ertr-550	38	18	and	and	CCONJ
ertr-550	38	19	japan	japan	PROPN
ertr-550	38	20	(	(	PUNCT
ertr-550	38	21	10	10	NUM
ertr-550	38	22	)	)	PUNCT
ertr-550	38	23	.	.	PUNCT
ertr-550	39	1	the	the	DET
ertr-550	39	2	two	two	NUM
ertr-550	39	3	countries	country	NOUN
ertr-550	39	4	were	be	AUX
ertr-550	39	5	chosen	choose	VERB
ertr-550	39	6	as	as	ADP
ertr-550	39	7	the	the	DET
ertr-550	39	8	study	study	NOUN
ertr-550	39	9	’s	’s	PART
ertr-550	39	10	contextual	contextual	ADJ
ertr-550	39	11	framework	framework	NOUN
ertr-550	39	12	as	as	SCONJ
ertr-550	39	13	they	they	PRON
ertr-550	39	14	were	be	AUX
ertr-550	39	15	identified	identify	VERB
ertr-550	39	16	as	as	ADP
ertr-550	39	17	forerunners	forerunner	NOUN
ertr-550	39	18	in	in	ADP
ertr-550	39	19	robotics	robotic	NOUN
ertr-550	39	20	technology	technology	NOUN
ertr-550	39	21	development	development	NOUN
ertr-550	39	22	in	in	ADP
ertr-550	39	23	the	the	DET
ertr-550	39	24	west	west	NOUN
ertr-550	39	25	and	and	CCONJ
ertr-550	39	26	the	the	DET
ertr-550	39	27	east	east	NOUN
ertr-550	39	28	,	,	PUNCT
ertr-550	39	29	respectively	respectively	ADV
ertr-550	39	30	.	.	PUNCT
ertr-550	40	1	this	this	PRON
ertr-550	40	2	was	be	AUX
ertr-550	40	3	manifested	manifest	VERB
ertr-550	40	4	in	in	ADP
ertr-550	40	5	practice	practice	NOUN
ertr-550	40	6	by	by	ADP
ertr-550	40	7	having	have	VERB
ertr-550	40	8	ample	ample	ADJ
ertr-550	40	9	examples	example	NOUN
ertr-550	40	10	of	of	ADP
ertr-550	40	11	service	service	NOUN
ertr-550	40	12	robots	robot	NOUN
ertr-550	40	13	deployed	deploy	VERB
ertr-550	40	14	in	in	ADP
ertr-550	40	15	actual	actual	ADJ
ertr-550	40	16	restaurant	restaurant	NOUN
ertr-550	40	17	service	service	NOUN
ertr-550	40	18	settings	setting	NOUN
ertr-550	40	19	.	.	PUNCT
ertr-550	41	1	observations	observation	NOUN
ertr-550	41	2	lasted	last	VERB
ertr-550	41	3	four	four	NUM
ertr-550	41	4	hours	hour	NOUN
ertr-550	41	5	on	on	ADP
ertr-550	41	6	average	average	ADJ
ertr-550	41	7	,	,	PUNCT
ertr-550	41	8	following	follow	VERB
ertr-550	41	9	an	an	DET
ertr-550	41	10	observation	observation	NOUN
ertr-550	41	11	guide	guide	NOUN
ertr-550	41	12	developed	develop	VERB
ertr-550	41	13	based	base	VERB
ertr-550	41	14	on	on	ADP
ertr-550	41	15	lillicrap	lillicrap	NOUN
ertr-550	41	16	and	and	CCONJ
ertr-550	41	17	cousins	cousin	NOUN
ertr-550	41	18	’	'	PUNCT
ertr-550	41	19	(	(	PUNCT
ertr-550	41	20	2010	2010	NUM
ertr-550	41	21	)	)	PUNCT
ertr-550	41	22	service	service	NOUN
ertr-550	41	23	sequence	sequence	NOUN
ertr-550	41	24	model	model	NOUN
ertr-550	41	25	.	.	PUNCT
ertr-550	42	1	a	a	DET
ertr-550	42	2	sample	sample	NOUN
ertr-550	42	3	(	(	PUNCT
ertr-550	42	4	18	18	NUM
ertr-550	42	5	%	%	NOUN
ertr-550	42	6	)	)	PUNCT
ertr-550	42	7	of	of	ADP
ertr-550	42	8	locations	location	NOUN
ertr-550	42	9	were	be	AUX
ertr-550	42	10	visited	visit	VERB
ertr-550	42	11	multiple	multiple	ADJ
ertr-550	42	12	times	time	NOUN
ertr-550	42	13	,	,	PUNCT
ertr-550	42	14	on	on	ADP
ertr-550	42	15	different	different	ADJ
ertr-550	42	16	days	day	NOUN
ertr-550	42	17	,	,	PUNCT
ertr-550	42	18	and	and	CCONJ
ertr-550	42	19	at	at	ADP
ertr-550	42	20	different	different	ADJ
ertr-550	42	21	times	time	NOUN
ertr-550	42	22	of	of	ADP
ertr-550	42	23	day	day	NOUN
ertr-550	42	24	.	.	PUNCT
ertr-550	43	1	in	in	ADP
ertr-550	43	2	addition	addition	NOUN
ertr-550	43	3	,	,	PUNCT
ertr-550	43	4	semi	semi	ADJ
ertr-550	43	5	-	-	ADJ
ertr-550	43	6	structured	structured	ADJ
ertr-550	43	7	interviews	interview	NOUN
ertr-550	43	8	were	be	AUX
ertr-550	43	9	conducted	conduct	VERB
ertr-550	43	10	with	with	ADP
ertr-550	43	11	eight	eight	NUM
ertr-550	43	12	restaurant	restaurant	NOUN
ertr-550	43	13	managers	manager	NOUN
ertr-550	43	14	and	and	CCONJ
ertr-550	43	15	roboticists	roboticist	NOUN
ertr-550	43	16	who	who	PRON
ertr-550	43	17	work	work	VERB
ertr-550	43	18	on	on	ADP
ertr-550	43	19	automating	automate	VERB
ertr-550	43	20	various	various	ADJ
ertr-550	43	21	frontand	frontand	NOUN
ertr-550	43	22	back	back	ADV
ertr-550	43	23	-	-	PUNCT
ertr-550	43	24	of	of	ADP
ertr-550	43	25	-	-	PUNCT
ertr-550	43	26	house	house	NOUN
ertr-550	43	27	tasks	task	NOUN
ertr-550	43	28	in	in	ADP
ertr-550	43	29	restaurants	restaurant	NOUN
ertr-550	43	30	,	,	PUNCT
ertr-550	43	31	such	such	ADJ
ertr-550	43	32	as	as	ADP
ertr-550	43	33	serving	serve	VERB
ertr-550	43	34	food	food	NOUN
ertr-550	43	35	and	and	CCONJ
ertr-550	43	36	cooking	cooking	NOUN
ertr-550	43	37	.	.	PUNCT
ertr-550	44	1	the	the	DET
ertr-550	44	2	interview	interview	NOUN
ertr-550	44	3	questions	question	NOUN
ertr-550	44	4	explored	explore	VERB
ertr-550	44	5	the	the	DET
ertr-550	44	6	impacts	impact	NOUN
ertr-550	44	7	of	of	ADP
ertr-550	44	8	robotics	robotic	NOUN
ertr-550	44	9	technology	technology	NOUN
ertr-550	44	10	on	on	ADP
ertr-550	44	11	service	service	NOUN
ertr-550	44	12	encounters	encounter	NOUN
ertr-550	44	13	,	,	PUNCT
ertr-550	44	14	that	that	ADV
ertr-550	44	15	is	is	ADV
ertr-550	44	16	,	,	PUNCT
ertr-550	44	17	the	the	DET
ertr-550	44	18	production	production	NOUN
ertr-550	44	19	and	and	CCONJ
ertr-550	44	20	delivery	delivery	NOUN
ertr-550	44	21	of	of	ADP
ertr-550	44	22	service	service	NOUN
ertr-550	44	23	offerings	offering	NOUN
ertr-550	44	24	in	in	ADP
ertr-550	44	25	the	the	DET
ertr-550	44	26	context	context	NOUN
ertr-550	44	27	of	of	ADP
ertr-550	44	28	restaurants	restaurant	NOUN
ertr-550	44	29	.	.	PUNCT
ertr-550	45	1	emerging	emerge	VERB
ertr-550	45	2	data	datum	NOUN
ertr-550	45	3	was	be	AUX
ertr-550	45	4	analysed	analyse	VERB
ertr-550	45	5	thematically	thematically	ADV
ertr-550	45	6	building	build	VERB
ertr-550	45	7	on	on	ADP
ertr-550	45	8	a	a	DET
ertr-550	45	9	priori	priori	ADJ
ertr-550	45	10	categories	category	NOUN
ertr-550	45	11	of	of	ADP
ertr-550	45	12	employee	employee	NOUN
ertr-550	45	13	roles	role	NOUN
ertr-550	45	14	in	in	ADP
ertr-550	45	15	technology	technology	NOUN
ertr-550	45	16	-	-	PUNCT
ertr-550	45	17	mediated	mediate	VERB
ertr-550	45	18	service	service	NOUN
ertr-550	45	19	encounters	encounter	NOUN
ertr-550	45	20	as	as	SCONJ
ertr-550	45	21	put	put	VERB
ertr-550	45	22	forward	forward	ADV
ertr-550	45	23	by	by	ADP
ertr-550	45	24	bowen	bowen	PROPN
ertr-550	45	25	(	(	PUNCT
ertr-550	45	26	2016	2016	NUM
ertr-550	45	27	)	)	PUNCT
ertr-550	45	28	.	.	PUNCT
ertr-550	46	1	findings	finding	VERB
ertr-550	46	2	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	46	3	e	e	NOUN
ertr-550	46	4	-	-	NOUN
ertr-550	46	5	review	review	NOUN
ertr-550	46	6	of	of	ADP
ertr-550	46	7	tourism	tourism	NOUN
ertr-550	46	8	research	research	NOUN
ertr-550	46	9	(	(	PUNCT
ertr-550	46	10	ertr	ertr	NOUN
ertr-550	46	11	)	)	PUNCT
ertr-550	46	12	,	,	PUNCT
ertr-550	46	13	vol	vol	NOUN
ertr-550	46	14	.	.	PROPN
ertr-550	46	15	17	17	NUM
ertr-550	46	16	,	,	PUNCT
ertr-550	46	17	no	no	INTJ
ertr-550	46	18	.	.	NOUN
ertr-550	46	19	5	5	NUM
ertr-550	46	20	,	,	PUNCT
ertr-550	46	21	2020	2020	NUM
ertr-550	46	22	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-550	46	23	667	667	NUM
ertr-550	46	24	in	in	ADP
ertr-550	46	25	line	line	NOUN
ertr-550	46	26	with	with	ADP
ertr-550	46	27	previous	previous	ADJ
ertr-550	46	28	research	research	NOUN
ertr-550	46	29	by	by	ADP
ertr-550	46	30	bowen	bowen	PROPN
ertr-550	46	31	(	(	PUNCT
ertr-550	46	32	2016	2016	NUM
ertr-550	46	33	)	)	PUNCT
ertr-550	46	34	,	,	PUNCT
ertr-550	46	35	four	four	NUM
ertr-550	46	36	employee	employee	NOUN
ertr-550	46	37	roles	role	NOUN
ertr-550	46	38	were	be	AUX
ertr-550	46	39	observed	observe	VERB
ertr-550	46	40	in	in	ADP
ertr-550	46	41	robotised	robotise	VERB
ertr-550	46	42	service	service	NOUN
ertr-550	46	43	encounters	encounter	NOUN
ertr-550	46	44	:	:	PUNCT
ertr-550	46	45	coordinator	coordinator	NOUN
ertr-550	46	46	,	,	PUNCT
ertr-550	46	47	enabler	enabler	NOUN
ertr-550	46	48	,	,	PUNCT
ertr-550	46	49	differentiator	differentiator	NOUN
ertr-550	46	50	,	,	PUNCT
ertr-550	46	51	and	and	CCONJ
ertr-550	46	52	innovator	innovator	NOUN
ertr-550	46	53	.	.	PUNCT
ertr-550	47	1	in	in	ADP
ertr-550	47	2	addition	addition	NOUN
ertr-550	47	3	,	,	PUNCT
ertr-550	47	4	a	a	DET
ertr-550	47	5	new	new	ADJ
ertr-550	47	6	,	,	PUNCT
ertr-550	47	7	fifth	fifth	ADJ
ertr-550	47	8	role	role	NOUN
ertr-550	47	9	,	,	PUNCT
ertr-550	47	10	specific	specific	ADJ
ertr-550	47	11	to	to	ADP
ertr-550	47	12	employees	employee	NOUN
ertr-550	47	13	working	work	VERB
ertr-550	47	14	alongside	alongside	ADP
ertr-550	47	15	automation	automation	NOUN
ertr-550	47	16	technology	technology	NOUN
ertr-550	47	17	in	in	ADP
ertr-550	47	18	restaurants	restaurant	NOUN
ertr-550	47	19	was	be	AUX
ertr-550	47	20	found	find	VERB
ertr-550	47	21	:	:	PUNCT
ertr-550	47	22	educator	educator	NOUN
ertr-550	47	23	.	.	PUNCT
ertr-550	48	1	the	the	DET
ertr-550	48	2	most	most	ADV
ertr-550	48	3	prevalent	prevalent	ADJ
ertr-550	48	4	roles	role	NOUN
ertr-550	48	5	service	service	NOUN
ertr-550	48	6	employees	employee	NOUN
ertr-550	48	7	were	be	AUX
ertr-550	48	8	observed	observe	VERB
ertr-550	48	9	to	to	PART
ertr-550	48	10	assume	assume	VERB
ertr-550	48	11	in	in	ADP
ertr-550	48	12	the	the	DET
ertr-550	48	13	us	us	PROPN
ertr-550	48	14	and	and	CCONJ
ertr-550	48	15	japan	japan	PROPN
ertr-550	48	16	’s	’s	PART
ertr-550	48	17	robotised	robotise	VERB
ertr-550	48	18	restaurants	restaurant	NOUN
ertr-550	48	19	were	be	AUX
ertr-550	48	20	enabler	enabler	NOUN
ertr-550	48	21	and	and	CCONJ
ertr-550	48	22	coordinator	coordinator	NOUN
ertr-550	48	23	.	.	PUNCT
ertr-550	49	1	as	as	SCONJ
ertr-550	49	2	enablers	enabler	NOUN
ertr-550	49	3	,	,	PUNCT
ertr-550	49	4	front	front	ADJ
ertr-550	49	5	-	-	PUNCT
ertr-550	49	6	ofhouse	ofhouse	NOUN
ertr-550	49	7	employees	employee	NOUN
ertr-550	49	8	were	be	AUX
ertr-550	49	9	assisting	assist	VERB
ertr-550	49	10	customers	customer	NOUN
ertr-550	49	11	in	in	ADP
ertr-550	49	12	using	use	VERB
ertr-550	49	13	technology	technology	NOUN
ertr-550	49	14	or	or	CCONJ
ertr-550	49	15	helping	help	VERB
ertr-550	49	16	if	if	SCONJ
ertr-550	49	17	something	something	PRON
ertr-550	49	18	went	go	VERB
ertr-550	49	19	wrong	wrong	ADJ
ertr-550	49	20	.	.	PUNCT
ertr-550	50	1	for	for	ADP
ertr-550	50	2	example	example	NOUN
ertr-550	50	3	,	,	PUNCT
ertr-550	50	4	some	some	DET
ertr-550	50	5	restaurants	restaurant	NOUN
ertr-550	50	6	required	require	VERB
ertr-550	50	7	customers	customer	NOUN
ertr-550	50	8	to	to	PART
ertr-550	50	9	join	join	VERB
ertr-550	50	10	the	the	DET
ertr-550	50	11	queue	queue	NOUN
ertr-550	50	12	by	by	ADP
ertr-550	50	13	registering	register	VERB
ertr-550	50	14	with	with	ADP
ertr-550	50	15	a	a	DET
ertr-550	50	16	robot	robot	NOUN
ertr-550	50	17	butler	butler	NOUN
ertr-550	50	18	upon	upon	SCONJ
ertr-550	50	19	entry	entry	NOUN
ertr-550	50	20	.	.	PUNCT
ertr-550	51	1	sometimes	sometimes	ADV
ertr-550	51	2	customers	customer	NOUN
ertr-550	51	3	struggled	struggle	VERB
ertr-550	51	4	to	to	PART
ertr-550	51	5	check	check	VERB
ertr-550	51	6	themselves	themselves	PRON
ertr-550	51	7	in	in	ADP
ertr-550	51	8	using	use	VERB
ertr-550	51	9	the	the	DET
ertr-550	51	10	robot	robot	NOUN
ertr-550	51	11	,	,	PUNCT
ertr-550	51	12	and	and	CCONJ
ertr-550	51	13	in	in	ADP
ertr-550	51	14	these	these	DET
ertr-550	51	15	instances	instance	NOUN
ertr-550	51	16	,	,	PUNCT
ertr-550	51	17	human	human	ADJ
ertr-550	51	18	employees	employee	NOUN
ertr-550	51	19	were	be	AUX
ertr-550	51	20	quick	quick	ADJ
ertr-550	51	21	to	to	PART
ertr-550	51	22	step	step	VERB
ertr-550	51	23	in	in	ADV
ertr-550	51	24	,	,	PUNCT
ertr-550	51	25	provide	provide	VERB
ertr-550	51	26	assistance	assistance	NOUN
ertr-550	51	27	and	and	CCONJ
ertr-550	51	28	go	go	VERB
ertr-550	51	29	through	through	ADP
ertr-550	51	30	the	the	DET
ertr-550	51	31	check	check	VERB
ertr-550	51	32	-	-	PUNCT
ertr-550	51	33	in	in	ADP
ertr-550	51	34	process	process	NOUN
ertr-550	51	35	with	with	ADP
ertr-550	51	36	the	the	DET
ertr-550	51	37	customer	customer	NOUN
ertr-550	51	38	.	.	PUNCT
ertr-550	52	1	for	for	ADP
ertr-550	52	2	the	the	DET
ertr-550	52	3	most	most	ADJ
ertr-550	52	4	part	part	NOUN
ertr-550	52	5	,	,	PUNCT
ertr-550	52	6	employees	employee	NOUN
ertr-550	52	7	assumed	assume	VERB
ertr-550	52	8	the	the	DET
ertr-550	52	9	role	role	NOUN
ertr-550	52	10	of	of	ADP
ertr-550	52	11	a	a	DET
ertr-550	52	12	coordinator	coordinator	NOUN
ertr-550	52	13	,	,	PUNCT
ertr-550	52	14	whereby	whereby	SCONJ
ertr-550	52	15	they	they	PRON
ertr-550	52	16	simply	simply	ADV
ertr-550	52	17	observed	observe	VERB
ertr-550	52	18	that	that	SCONJ
ertr-550	52	19	operations	operation	NOUN
ertr-550	52	20	were	be	AUX
ertr-550	52	21	running	run	VERB
ertr-550	52	22	as	as	ADV
ertr-550	52	23	intended	intend	VERB
ertr-550	52	24	.	.	PUNCT
ertr-550	53	1	further	far	ADV
ertr-550	53	2	,	,	PUNCT
ertr-550	53	3	in	in	ADP
ertr-550	53	4	some	some	PRON
ertr-550	53	5	of	of	ADP
ertr-550	53	6	the	the	DET
ertr-550	53	7	businesses	business	NOUN
ertr-550	53	8	observed	observe	VERB
ertr-550	53	9	(	(	PUNCT
ertr-550	53	10	six	six	NUM
ertr-550	53	11	of	of	ADP
ertr-550	53	12	22	22	NUM
ertr-550	53	13	)	)	PUNCT
ertr-550	53	14	,	,	PUNCT
ertr-550	53	15	this	this	DET
ertr-550	53	16	role	role	NOUN
ertr-550	53	17	was	be	AUX
ertr-550	53	18	carried	carry	VERB
ertr-550	53	19	out	out	ADP
ertr-550	53	20	covertly	covertly	ADV
ertr-550	53	21	via	via	ADP
ertr-550	53	22	surveillance	surveillance	NOUN
ertr-550	53	23	cameras	camera	NOUN
ertr-550	53	24	.	.	PUNCT
ertr-550	54	1	employees	employee	NOUN
ertr-550	54	2	monitored	monitor	VERB
ertr-550	54	3	the	the	DET
ertr-550	54	4	service	service	NOUN
ertr-550	54	5	delivery	delivery	NOUN
ertr-550	54	6	from	from	ADP
ertr-550	54	7	a	a	DET
ertr-550	54	8	dedicated	dedicated	ADJ
ertr-550	54	9	command	command	NOUN
ertr-550	54	10	centre	centre	NOUN
ertr-550	54	11	and	and	CCONJ
ertr-550	54	12	only	only	ADV
ertr-550	54	13	left	leave	VERB
ertr-550	54	14	their	their	PRON
ertr-550	54	15	post	post	NOUN
ertr-550	54	16	to	to	PART
ertr-550	54	17	resolve	resolve	VERB
ertr-550	54	18	problems	problem	NOUN
ertr-550	54	19	.	.	PUNCT
ertr-550	55	1	the	the	DET
ertr-550	55	2	role	role	NOUN
ertr-550	55	3	of	of	ADP
ertr-550	55	4	differentiator	differentiator	NOUN
ertr-550	55	5	was	be	AUX
ertr-550	55	6	also	also	ADV
ertr-550	55	7	observed	observe	VERB
ertr-550	55	8	in	in	ADP
ertr-550	55	9	both	both	CCONJ
ertr-550	55	10	japan	japan	PROPN
ertr-550	55	11	and	and	CCONJ
ertr-550	55	12	the	the	DET
ertr-550	55	13	us	us	PROPN
ertr-550	55	14	.	.	PUNCT
ertr-550	56	1	when	when	SCONJ
ertr-550	56	2	robotics	robotic	NOUN
ertr-550	56	3	technology	technology	NOUN
ertr-550	56	4	was	be	AUX
ertr-550	56	5	used	use	VERB
ertr-550	56	6	to	to	PART
ertr-550	56	7	support	support	VERB
ertr-550	56	8	staff	staff	NOUN
ertr-550	56	9	in	in	ADP
ertr-550	56	10	service	service	NOUN
ertr-550	56	11	encounters	encounter	NOUN
ertr-550	56	12	rather	rather	ADV
ertr-550	56	13	than	than	ADP
ertr-550	56	14	to	to	PART
ertr-550	56	15	substitute	substitute	VERB
ertr-550	56	16	them	they	PRON
ertr-550	56	17	completely	completely	ADV
ertr-550	56	18	,	,	PUNCT
ertr-550	56	19	front	front	ADJ
ertr-550	56	20	-	-	PUNCT
ertr-550	56	21	line	line	NOUN
ertr-550	56	22	employees	employee	NOUN
ertr-550	56	23	could	could	AUX
ertr-550	56	24	spend	spend	VERB
ertr-550	56	25	more	more	ADJ
ertr-550	56	26	time	time	NOUN
ertr-550	56	27	on	on	ADP
ertr-550	56	28	the	the	DET
ertr-550	56	29	floor	floor	NOUN
ertr-550	56	30	and	and	CCONJ
ertr-550	56	31	at	at	ADP
ertr-550	56	32	their	their	PRON
ertr-550	56	33	sections	section	NOUN
ertr-550	56	34	,	,	PUNCT
ertr-550	56	35	proactively	proactively	ADV
ertr-550	56	36	interacting	interact	VERB
ertr-550	56	37	with	with	ADP
ertr-550	56	38	guests	guest	NOUN
ertr-550	56	39	.	.	PUNCT
ertr-550	57	1	this	this	PRON
ertr-550	57	2	seemed	seem	VERB
ertr-550	57	3	to	to	PART
ertr-550	57	4	lead	lead	VERB
ertr-550	57	5	to	to	ADP
ertr-550	57	6	positive	positive	ADJ
ertr-550	57	7	outcomes	outcome	NOUN
ertr-550	57	8	both	both	CCONJ
ertr-550	57	9	at	at	ADP
ertr-550	57	10	the	the	DET
ertr-550	57	11	individual	individual	ADJ
ertr-550	57	12	and	and	CCONJ
ertr-550	57	13	organisational	organisational	ADJ
ertr-550	57	14	level	level	NOUN
ertr-550	57	15	,	,	PUNCT
ertr-550	57	16	as	as	SCONJ
ertr-550	57	17	participants	participant	NOUN
ertr-550	57	18	noted	note	VERB
ertr-550	57	19	:	:	PUNCT
ertr-550	57	20	“	"	PUNCT
ertr-550	57	21	instead	instead	ADV
ertr-550	57	22	of	of	ADP
ertr-550	57	23	doing	do	VERB
ertr-550	57	24	the	the	DET
ertr-550	57	25	same	same	ADJ
ertr-550	57	26	mindless	mindless	ADJ
ertr-550	57	27	tasks	task	NOUN
ertr-550	57	28	over	over	ADV
ertr-550	57	29	and	and	CCONJ
ertr-550	57	30	over	over	ADV
ertr-550	57	31	,	,	PUNCT
ertr-550	57	32	i	i	PRON
ertr-550	57	33	can	can	AUX
ertr-550	57	34	now	now	ADV
ertr-550	57	35	focus	focus	VERB
ertr-550	57	36	on	on	ADP
ertr-550	57	37	making	make	VERB
ertr-550	57	38	customers	customer	NOUN
ertr-550	57	39	enjoy	enjoy	VERB
ertr-550	57	40	themselves	themselves	PRON
ertr-550	57	41	more	more	ADV
ertr-550	57	42	by	by	ADP
ertr-550	57	43	giving	give	VERB
ertr-550	57	44	them	they	PRON
ertr-550	57	45	recommendations	recommendation	NOUN
ertr-550	57	46	and	and	CCONJ
ertr-550	57	47	sharing	share	VERB
ertr-550	57	48	my	my	PRON
ertr-550	57	49	knowledge	knowledge	NOUN
ertr-550	57	50	.	.	PUNCT
ertr-550	58	1	it	it	PRON
ertr-550	58	2	feels	feel	VERB
ertr-550	58	3	good	good	ADJ
ertr-550	58	4	to	to	PART
ertr-550	58	5	be	be	AUX
ertr-550	58	6	the	the	DET
ertr-550	58	7	expert	expert	NOUN
ertr-550	58	8	.	.	PUNCT
ertr-550	58	9	”	"	PUNCT
ertr-550	59	1	(	(	PUNCT
ertr-550	59	2	manager	manager	NOUN
ertr-550	59	3	,	,	PUNCT
ertr-550	59	4	us	we	PRON
ertr-550	59	5	)	)	PUNCT
ertr-550	59	6	.	.	PUNCT
ertr-550	60	1	“	"	PUNCT
ertr-550	60	2	i	i	PRON
ertr-550	60	3	think	think	VERB
ertr-550	60	4	that	that	SCONJ
ertr-550	60	5	[	[	X
ertr-550	60	6	by	by	ADP
ertr-550	60	7	implementing	implement	VERB
ertr-550	60	8	tech	tech	NOUN
ertr-550	60	9	]	]	PUNCT
ertr-550	60	10	we	we	PRON
ertr-550	60	11	’ve	’ve	AUX
ertr-550	60	12	actually	actually	ADV
ertr-550	60	13	increased	increase	VERB
ertr-550	60	14	our	our	PRON
ertr-550	60	15	hospitality	hospitality	NOUN
ertr-550	60	16	.	.	PUNCT
ertr-550	61	1	the	the	DET
ertr-550	61	2	customer	customer	NOUN
ertr-550	61	3	response	response	NOUN
ertr-550	61	4	has	have	AUX
ertr-550	61	5	been	be	AUX
ertr-550	61	6	overwhelmingly	overwhelmingly	ADV
ertr-550	61	7	positive	positive	ADJ
ertr-550	61	8	.	.	PUNCT
ertr-550	61	9	”	"	PUNCT
ertr-550	62	1	(	(	PUNCT
ertr-550	62	2	manager	manager	NOUN
ertr-550	62	3	,	,	PUNCT
ertr-550	62	4	japan	japan	PROPN
ertr-550	62	5	)	)	PUNCT
ertr-550	62	6	.	.	PUNCT
ertr-550	63	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	64	1	e	e	X
ertr-550	64	2	-	-	NOUN
ertr-550	64	3	review	review	NOUN
ertr-550	64	4	of	of	ADP
ertr-550	64	5	tourism	tourism	NOUN
ertr-550	64	6	research	research	NOUN
ertr-550	64	7	(	(	PUNCT
ertr-550	64	8	ertr	ertr	NOUN
ertr-550	64	9	)	)	PUNCT
ertr-550	64	10	,	,	PUNCT
ertr-550	64	11	vol	vol	NOUN
ertr-550	64	12	.	.	PROPN
ertr-550	64	13	17	17	NUM
ertr-550	64	14	,	,	PUNCT
ertr-550	64	15	no	no	INTJ
ertr-550	64	16	.	.	NOUN
ertr-550	64	17	5	5	NUM
ertr-550	64	18	,	,	PUNCT
ertr-550	64	19	2020	2020	NUM
ertr-550	64	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-550	64	21	668	668	NUM
ertr-550	64	22	however	however	ADV
ertr-550	64	23	,	,	PUNCT
ertr-550	64	24	this	this	PRON
ertr-550	64	25	only	only	ADV
ertr-550	64	26	worked	work	VERB
ertr-550	64	27	so	so	ADV
ertr-550	64	28	long	long	ADV
ertr-550	64	29	as	as	SCONJ
ertr-550	64	30	there	there	PRON
ertr-550	64	31	were	be	VERB
ertr-550	64	32	customers	customer	NOUN
ertr-550	64	33	to	to	PART
ertr-550	64	34	interact	interact	VERB
ertr-550	64	35	with	with	ADP
ertr-550	64	36	.	.	PUNCT
ertr-550	65	1	in	in	ADP
ertr-550	65	2	the	the	DET
ertr-550	65	3	case	case	NOUN
ertr-550	65	4	of	of	ADP
ertr-550	65	5	a	a	DET
ertr-550	65	6	us	us	PROPN
ertr-550	65	7	-	-	PUNCT
ertr-550	65	8	based	base	VERB
ertr-550	65	9	coffee	coffee	NOUN
ertr-550	65	10	shop	shop	NOUN
ertr-550	65	11	,	,	PUNCT
ertr-550	65	12	the	the	DET
ertr-550	65	13	operations	operation	NOUN
ertr-550	65	14	were	be	AUX
ertr-550	65	15	manned	man	VERB
ertr-550	65	16	by	by	ADP
ertr-550	65	17	a	a	DET
ertr-550	65	18	human	human	ADJ
ertr-550	65	19	–	–	PUNCT
ertr-550	65	20	robot	robot	NOUN
ertr-550	65	21	team	team	NOUN
ertr-550	65	22	,	,	PUNCT
ertr-550	65	23	whereby	whereby	SCONJ
ertr-550	65	24	a	a	DET
ertr-550	65	25	human	human	ADJ
ertr-550	65	26	employee	employee	NOUN
ertr-550	65	27	took	take	VERB
ertr-550	65	28	care	care	NOUN
ertr-550	65	29	of	of	ADP
ertr-550	65	30	customer	customer	NOUN
ertr-550	65	31	service	service	NOUN
ertr-550	65	32	and	and	CCONJ
ertr-550	65	33	a	a	DET
ertr-550	65	34	robot	robot	NOUN
ertr-550	65	35	made	make	VERB
ertr-550	65	36	all	all	DET
ertr-550	65	37	the	the	DET
ertr-550	65	38	actual	actual	ADJ
ertr-550	65	39	beverages	beverage	NOUN
ertr-550	65	40	.	.	PUNCT
ertr-550	66	1	as	as	ADV
ertr-550	66	2	soon	soon	ADV
ertr-550	66	3	as	as	SCONJ
ertr-550	66	4	it	it	PRON
ertr-550	66	5	got	get	VERB
ertr-550	66	6	quiet	quiet	ADJ
ertr-550	66	7	,	,	PUNCT
ertr-550	66	8	the	the	DET
ertr-550	66	9	lone	lone	ADJ
ertr-550	66	10	employee	employee	NOUN
ertr-550	66	11	appeared	appear	VERB
ertr-550	66	12	visibly	visibly	ADV
ertr-550	66	13	bored	bored	ADJ
ertr-550	66	14	with	with	ADP
ertr-550	66	15	no	no	DET
ertr-550	66	16	one	one	NOUN
ertr-550	66	17	to	to	PART
ertr-550	66	18	interact	interact	VERB
ertr-550	66	19	with	with	ADP
ertr-550	66	20	.	.	PUNCT
ertr-550	67	1	besides	besides	SCONJ
ertr-550	67	2	leveraging	leverage	VERB
ertr-550	67	3	employees	employee	NOUN
ertr-550	67	4	’	’	PART
ertr-550	67	5	expertise	expertise	NOUN
ertr-550	67	6	and	and	CCONJ
ertr-550	67	7	personal	personal	ADJ
ertr-550	67	8	flair	flair	NOUN
ertr-550	67	9	,	,	PUNCT
ertr-550	67	10	some	some	DET
ertr-550	67	11	restaurants	restaurant	NOUN
ertr-550	67	12	had	have	AUX
ertr-550	67	13	realised	realise	VERB
ertr-550	67	14	that	that	SCONJ
ertr-550	67	15	the	the	DET
ertr-550	67	16	use	use	NOUN
ertr-550	67	17	of	of	ADP
ertr-550	67	18	robots	robot	NOUN
ertr-550	67	19	afforded	afford	VERB
ertr-550	67	20	them	they	PRON
ertr-550	67	21	to	to	PART
ertr-550	67	22	take	take	VERB
ertr-550	67	23	the	the	DET
ertr-550	67	24	notion	notion	NOUN
ertr-550	67	25	of	of	ADP
ertr-550	67	26	guest	guest	NOUN
ertr-550	67	27	interaction	interaction	NOUN
ertr-550	67	28	even	even	ADV
ertr-550	67	29	further	far	ADV
ertr-550	67	30	.	.	PUNCT
ertr-550	68	1	indeed	indeed	ADV
ertr-550	68	2	,	,	PUNCT
ertr-550	68	3	particularly	particularly	ADV
ertr-550	68	4	in	in	ADP
ertr-550	68	5	us	we	PRON
ertr-550	68	6	-	-	PUNCT
ertr-550	68	7	based	base	VERB
ertr-550	68	8	restaurants	restaurant	NOUN
ertr-550	68	9	,	,	PUNCT
ertr-550	68	10	employees	employee	NOUN
ertr-550	68	11	had	have	AUX
ertr-550	68	12	started	start	VERB
ertr-550	68	13	to	to	PART
ertr-550	68	14	move	move	VERB
ertr-550	68	15	towards	towards	ADP
ertr-550	68	16	not	not	PART
ertr-550	68	17	only	only	ADV
ertr-550	68	18	giving	give	VERB
ertr-550	68	19	recommendations	recommendation	NOUN
ertr-550	68	20	,	,	PUNCT
ertr-550	68	21	but	but	CCONJ
ertr-550	68	22	also	also	ADV
ertr-550	68	23	educating	educate	VERB
ertr-550	68	24	customers	customer	NOUN
ertr-550	68	25	on	on	ADP
ertr-550	68	26	the	the	DET
ertr-550	68	27	ingredients	ingredient	NOUN
ertr-550	68	28	,	,	PUNCT
ertr-550	68	29	technology	technology	NOUN
ertr-550	68	30	,	,	PUNCT
ertr-550	68	31	or	or	CCONJ
ertr-550	68	32	process	process	NOUN
ertr-550	68	33	used	use	VERB
ertr-550	68	34	.	.	PUNCT
ertr-550	69	1	as	as	SCONJ
ertr-550	69	2	put	put	VERB
ertr-550	69	3	by	by	ADP
ertr-550	69	4	participants	participant	NOUN
ertr-550	69	5	:	:	PUNCT
ertr-550	69	6	“	"	PUNCT
ertr-550	69	7	we	we	PRON
ertr-550	69	8	wanted	want	VERB
ertr-550	69	9	to	to	PART
ertr-550	69	10	make	make	VERB
ertr-550	69	11	healthy	healthy	ADJ
ertr-550	69	12	food	food	NOUN
ertr-550	69	13	affordable	affordable	ADJ
ertr-550	69	14	...	...	PUNCT
ertr-550	69	15	to	to	PART
ertr-550	69	16	increase	increase	VERB
ertr-550	69	17	awareness	awareness	NOUN
ertr-550	69	18	on	on	ADP
ertr-550	69	19	the	the	DET
ertr-550	69	20	consequences	consequence	NOUN
ertr-550	69	21	of	of	ADP
ertr-550	69	22	our	our	PRON
ertr-550	69	23	everyday	everyday	ADJ
ertr-550	69	24	choices	choice	NOUN
ertr-550	69	25	.	.	PUNCT
ertr-550	69	26	”	"	PUNCT
ertr-550	70	1	(	(	PUNCT
ertr-550	70	2	developer	developer	NOUN
ertr-550	70	3	,	,	PUNCT
ertr-550	70	4	us	we	PRON
ertr-550	70	5	)	)	PUNCT
ertr-550	70	6	.	.	PUNCT
ertr-550	71	1	“	"	PUNCT
ertr-550	71	2	we	we	PRON
ertr-550	71	3	believe	believe	VERB
ertr-550	71	4	this	this	PRON
ertr-550	71	5	to	to	PART
ertr-550	71	6	be	be	AUX
ertr-550	71	7	the	the	DET
ertr-550	71	8	right	right	ADJ
ertr-550	71	9	way	way	NOUN
ertr-550	71	10	of	of	ADP
ertr-550	71	11	bringing	bring	VERB
ertr-550	71	12	automation	automation	NOUN
ertr-550	71	13	to	to	ADP
ertr-550	71	14	food	food	NOUN
ertr-550	71	15	.	.	PUNCT
ertr-550	72	1	and	and	CCONJ
ertr-550	72	2	by	by	ADP
ertr-550	72	3	being	be	AUX
ertr-550	72	4	transparent	transparent	ADJ
ertr-550	72	5	,	,	PUNCT
ertr-550	72	6	and	and	CCONJ
ertr-550	72	7	communicating	communicate	VERB
ertr-550	72	8	what	what	PRON
ertr-550	72	9	we	we	PRON
ertr-550	72	10	’re	’re	AUX
ertr-550	72	11	doing	do	VERB
ertr-550	72	12	,	,	PUNCT
ertr-550	72	13	we	we	PRON
ertr-550	72	14	think	think	VERB
ertr-550	72	15	we	we	PRON
ertr-550	72	16	can	can	AUX
ertr-550	72	17	enact	enact	VERB
ertr-550	72	18	wider	wide	ADJ
ertr-550	72	19	societal	societal	ADJ
ertr-550	72	20	change	change	NOUN
ertr-550	72	21	,	,	PUNCT
ertr-550	72	22	too	too	ADV
ertr-550	72	23	.	.	PUNCT
ertr-550	72	24	”	"	PUNCT
ertr-550	73	1	(	(	PUNCT
ertr-550	73	2	founder	founder	NOUN
ertr-550	73	3	,	,	PUNCT
ertr-550	73	4	us	we	PRON
ertr-550	73	5	)	)	PUNCT
ertr-550	73	6	.	.	PUNCT
ertr-550	74	1	while	while	SCONJ
ertr-550	74	2	employees	employee	NOUN
ertr-550	74	3	were	be	AUX
ertr-550	74	4	often	often	ADV
ertr-550	74	5	observed	observe	VERB
ertr-550	74	6	feeling	feeling	NOUN
ertr-550	74	7	empowered	empower	VERB
ertr-550	74	8	externally	externally	ADV
ertr-550	74	9	(	(	PUNCT
ertr-550	74	10	i.e.	i.e.	X
ertr-550	74	11	,	,	PUNCT
ertr-550	74	12	greater	great	ADJ
ertr-550	74	13	freedom	freedom	NOUN
ertr-550	74	14	to	to	PART
ertr-550	74	15	focus	focus	VERB
ertr-550	74	16	on	on	ADP
ertr-550	74	17	tasks	task	NOUN
ertr-550	74	18	they	they	PRON
ertr-550	74	19	find	find	VERB
ertr-550	74	20	fulfilling	fulfil	VERB
ertr-550	74	21	such	such	ADJ
ertr-550	74	22	as	as	ADP
ertr-550	74	23	displaying	display	VERB
ertr-550	74	24	their	their	PRON
ertr-550	74	25	domain	domain	NOUN
ertr-550	74	26	expertise	expertise	NOUN
ertr-550	74	27	to	to	ADP
ertr-550	74	28	customers	customer	NOUN
ertr-550	74	29	)	)	PUNCT
ertr-550	74	30	,	,	PUNCT
ertr-550	74	31	and	and	CCONJ
ertr-550	74	32	to	to	ADP
ertr-550	74	33	some	some	DET
ertr-550	74	34	extent	extent	NOUN
ertr-550	74	35	internally	internally	ADV
ertr-550	74	36	(	(	PUNCT
ertr-550	74	37	being	be	AUX
ertr-550	74	38	a	a	DET
ertr-550	74	39	part	part	NOUN
ertr-550	74	40	of	of	ADP
ertr-550	74	41	and	and	CCONJ
ertr-550	74	42	contributing	contribute	VERB
ertr-550	74	43	towards	towards	ADP
ertr-550	74	44	a	a	DET
ertr-550	74	45	common	common	ADJ
ertr-550	74	46	cause	cause	NOUN
ertr-550	74	47	i.e.	i.e.	X
ertr-550	74	48	,	,	PUNCT
ertr-550	74	49	the	the	DET
ertr-550	74	50	company	company	NOUN
ertr-550	74	51	’s	’s	PART
ertr-550	74	52	overarching	overarching	ADJ
ertr-550	74	53	vision	vision	NOUN
ertr-550	74	54	and	and	CCONJ
ertr-550	74	55	strategy	strategy	NOUN
ertr-550	74	56	of	of	ADP
ertr-550	74	57	implementing	implement	VERB
ertr-550	74	58	automation	automation	NOUN
ertr-550	74	59	)	)	PUNCT
ertr-550	74	60	,	,	PUNCT
ertr-550	74	61	this	this	PRON
ertr-550	74	62	was	be	AUX
ertr-550	74	63	not	not	PART
ertr-550	74	64	always	always	ADV
ertr-550	74	65	the	the	DET
ertr-550	74	66	case	case	NOUN
ertr-550	74	67	.	.	PUNCT
ertr-550	75	1	employees	employee	NOUN
ertr-550	75	2	were	be	AUX
ertr-550	75	3	observed	observe	VERB
ertr-550	75	4	to	to	PART
ertr-550	75	5	act	act	VERB
ertr-550	75	6	as	as	ADP
ertr-550	75	7	innovators	innovator	NOUN
ertr-550	75	8	only	only	ADV
ertr-550	75	9	rarely	rarely	ADV
ertr-550	75	10	.	.	PUNCT
ertr-550	76	1	this	this	PRON
ertr-550	76	2	was	be	AUX
ertr-550	76	3	confirmed	confirm	VERB
ertr-550	76	4	in	in	ADP
ertr-550	76	5	both	both	CCONJ
ertr-550	76	6	informal	informal	ADJ
ertr-550	76	7	discussions	discussion	NOUN
ertr-550	76	8	and	and	CCONJ
ertr-550	76	9	formal	formal	ADJ
ertr-550	76	10	interviews	interview	NOUN
ertr-550	76	11	.	.	PUNCT
ertr-550	77	1	especially	especially	ADV
ertr-550	77	2	in	in	ADP
ertr-550	77	3	japan	japan	PROPN
ertr-550	77	4	,	,	PUNCT
ertr-550	77	5	strict	strict	ADJ
ertr-550	77	6	managerial	managerial	ADJ
ertr-550	77	7	hierarchy	hierarchy	NOUN
ertr-550	77	8	seemed	seem	VERB
ertr-550	77	9	to	to	PART
ertr-550	77	10	effectively	effectively	ADV
ertr-550	77	11	prohibit	prohibit	VERB
ertr-550	77	12	front	front	ADJ
ertr-550	77	13	-	-	PUNCT
ertr-550	77	14	line	line	NOUN
ertr-550	77	15	employees	employee	NOUN
ertr-550	77	16	from	from	ADP
ertr-550	77	17	bringing	bring	VERB
ertr-550	77	18	forth	forth	ADP
ertr-550	77	19	any	any	DET
ertr-550	77	20	ideas	idea	NOUN
ertr-550	77	21	or	or	CCONJ
ertr-550	77	22	suggestions	suggestion	NOUN
ertr-550	77	23	for	for	ADP
ertr-550	77	24	improvement	improvement	NOUN
ertr-550	77	25	.	.	PUNCT
ertr-550	78	1	in	in	ADP
ertr-550	78	2	the	the	DET
ertr-550	78	3	us	us	PROPN
ertr-550	78	4	,	,	PUNCT
ertr-550	78	5	some	some	DET
ertr-550	78	6	restaurateurs	restaurateur	NOUN
ertr-550	78	7	seemingly	seemingly	ADV
ertr-550	78	8	advocated	advocate	VERB
ertr-550	78	9	co	co	NOUN
ertr-550	78	10	-	-	NOUN
ertr-550	78	11	creation	creation	NOUN
ertr-550	78	12	and	and	CCONJ
ertr-550	78	13	acting	act	VERB
ertr-550	78	14	on	on	ADP
ertr-550	78	15	their	their	PRON
ertr-550	78	16	employees	employee	NOUN
ertr-550	78	17	feedback	feedback	VERB
ertr-550	78	18	,	,	PUNCT
ertr-550	78	19	but	but	CCONJ
ertr-550	78	20	when	when	SCONJ
ertr-550	78	21	prompted	prompt	VERB
ertr-550	78	22	,	,	PUNCT
ertr-550	78	23	failed	fail	VERB
ertr-550	78	24	to	to	PART
ertr-550	78	25	provide	provide	VERB
ertr-550	78	26	any	any	DET
ertr-550	78	27	concrete	concrete	ADJ
ertr-550	78	28	examples	example	NOUN
ertr-550	78	29	of	of	ADP
ertr-550	78	30	changes	change	NOUN
ertr-550	78	31	that	that	PRON
ertr-550	78	32	had	have	AUX
ertr-550	78	33	taken	take	VERB
ertr-550	78	34	place	place	NOUN
ertr-550	78	35	as	as	ADP
ertr-550	78	36	per	per	ADP
ertr-550	78	37	employees	employee	NOUN
ertr-550	78	38	’	’	PART
ertr-550	78	39	suggestions	suggestion	NOUN
ertr-550	78	40	.	.	PUNCT
ertr-550	79	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	80	1	e	e	NOUN
ertr-550	80	2	-	-	NOUN
ertr-550	80	3	review	review	NOUN
ertr-550	80	4	of	of	ADP
ertr-550	80	5	tourism	tourism	NOUN
ertr-550	80	6	research	research	NOUN
ertr-550	80	7	(	(	PUNCT
ertr-550	80	8	ertr	ertr	NOUN
ertr-550	80	9	)	)	PUNCT
ertr-550	80	10	,	,	PUNCT
ertr-550	80	11	vol	vol	NOUN
ertr-550	80	12	.	.	PROPN
ertr-550	80	13	17	17	NUM
ertr-550	80	14	,	,	PUNCT
ertr-550	80	15	no	no	INTJ
ertr-550	80	16	.	.	NOUN
ertr-550	80	17	5	5	NUM
ertr-550	80	18	,	,	PUNCT
ertr-550	80	19	2020	2020	NUM
ertr-550	80	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-550	80	21	669	669	NUM
ertr-550	80	22	discussion	discussion	NOUN
ertr-550	80	23	the	the	DET
ertr-550	80	24	advent	advent	NOUN
ertr-550	80	25	of	of	ADP
ertr-550	80	26	service	service	NOUN
ertr-550	80	27	robots	robot	NOUN
ertr-550	80	28	is	be	AUX
ertr-550	80	29	transforming	transform	VERB
ertr-550	80	30	the	the	DET
ertr-550	80	31	roles	role	NOUN
ertr-550	80	32	of	of	ADP
ertr-550	80	33	frontline	frontline	NOUN
ertr-550	80	34	service	service	NOUN
ertr-550	80	35	employees	employee	NOUN
ertr-550	80	36	in	in	ADP
ertr-550	80	37	restaurants	restaurant	NOUN
ertr-550	80	38	in	in	ADP
ertr-550	80	39	the	the	DET
ertr-550	80	40	us	us	PROPN
ertr-550	80	41	and	and	CCONJ
ertr-550	80	42	japan	japan	PROPN
ertr-550	80	43	.	.	PUNCT
ertr-550	81	1	for	for	ADP
ertr-550	81	2	example	example	NOUN
ertr-550	81	3	,	,	PUNCT
ertr-550	81	4	the	the	DET
ertr-550	81	5	role	role	NOUN
ertr-550	81	6	of	of	ADP
ertr-550	81	7	service	service	NOUN
ertr-550	81	8	employees	employee	NOUN
ertr-550	81	9	acting	act	VERB
ertr-550	81	10	as	as	ADP
ertr-550	81	11	enablers	enabler	NOUN
ertr-550	81	12	and	and	CCONJ
ertr-550	81	13	coordinators	coordinator	NOUN
ertr-550	81	14	in	in	ADP
ertr-550	81	15	robotised	robotised	ADJ
ertr-550	81	16	hospitality	hospitality	NOUN
ertr-550	81	17	seems	seem	VERB
ertr-550	81	18	to	to	PART
ertr-550	81	19	be	be	AUX
ertr-550	81	20	moving	move	VERB
ertr-550	81	21	away	away	ADV
ertr-550	81	22	from	from	ADP
ertr-550	81	23	traditional	traditional	ADJ
ertr-550	81	24	customer	customer	NOUN
ertr-550	81	25	service	service	NOUN
ertr-550	81	26	and	and	CCONJ
ertr-550	81	27	more	more	ADJ
ertr-550	81	28	towards	towards	ADP
ertr-550	81	29	supervision	supervision	NOUN
ertr-550	81	30	and	and	CCONJ
ertr-550	81	31	surveillance	surveillance	NOUN
ertr-550	81	32	,	,	PUNCT
ertr-550	81	33	at	at	ADP
ertr-550	81	34	least	least	ADJ
ertr-550	81	35	in	in	ADP
ertr-550	81	36	the	the	DET
ertr-550	81	37	contexts	context	NOUN
ertr-550	81	38	observed	observe	VERB
ertr-550	81	39	here	here	ADV
ertr-550	81	40	(	(	PUNCT
ertr-550	81	41	and	and	CCONJ
ertr-550	81	42	comparatively	comparatively	ADV
ertr-550	81	43	more	more	ADV
ertr-550	81	44	so	so	ADV
ertr-550	81	45	in	in	ADP
ertr-550	81	46	japan	japan	PROPN
ertr-550	81	47	)	)	PUNCT
ertr-550	81	48	.	.	PUNCT
ertr-550	82	1	in	in	ADP
ertr-550	82	2	general	general	ADJ
ertr-550	82	3	,	,	PUNCT
ertr-550	82	4	robots	robot	NOUN
ertr-550	82	5	perform	perform	VERB
ertr-550	82	6	well	well	ADV
ertr-550	82	7	on	on	ADP
ertr-550	82	8	their	their	PRON
ertr-550	82	9	own	own	ADJ
ertr-550	82	10	when	when	SCONJ
ertr-550	82	11	delivering	deliver	VERB
ertr-550	82	12	customers	customer	NOUN
ertr-550	82	13	’	'	PUNCT
ertr-550	82	14	transactional	transactional	ADJ
ertr-550	82	15	need	need	NOUN
ertr-550	82	16	,	,	PUNCT
ertr-550	82	17	such	such	ADJ
ertr-550	82	18	as	as	ADP
ertr-550	82	19	placing	place	VERB
ertr-550	82	20	a	a	DET
ertr-550	82	21	routine	routine	ADJ
ertr-550	82	22	order	order	NOUN
ertr-550	82	23	.	.	PUNCT
ertr-550	83	1	the	the	DET
ertr-550	83	2	notion	notion	NOUN
ertr-550	83	3	of	of	ADP
ertr-550	83	4	humanrobot	humanrobot	PROPN
ertr-550	83	5	collaboration	collaboration	NOUN
ertr-550	83	6	,	,	PUNCT
ertr-550	83	7	also	also	ADV
ertr-550	83	8	known	know	VERB
ertr-550	83	9	as	as	ADP
ertr-550	83	10	cobotics	cobotic	NOUN
ertr-550	83	11	(	(	PUNCT
ertr-550	83	12	pozniak	pozniak	PROPN
ertr-550	83	13	,	,	PUNCT
ertr-550	83	14	2018	2018	NUM
ertr-550	83	15	)	)	PUNCT
ertr-550	83	16	,	,	PUNCT
ertr-550	83	17	comes	come	VERB
ertr-550	83	18	into	into	ADP
ertr-550	83	19	play	play	NOUN
ertr-550	83	20	when	when	SCONJ
ertr-550	83	21	customer	customer	NOUN
ertr-550	83	22	expectations	expectation	NOUN
ertr-550	83	23	are	be	AUX
ertr-550	83	24	more	more	ADV
ertr-550	83	25	centred	centred	ADJ
ertr-550	83	26	around	around	ADP
ertr-550	83	27	an	an	DET
ertr-550	83	28	experience	experience	NOUN
ertr-550	83	29	,	,	PUNCT
ertr-550	83	30	such	such	ADJ
ertr-550	83	31	as	as	ADP
ertr-550	83	32	when	when	SCONJ
ertr-550	83	33	a	a	DET
ertr-550	83	34	customer	customer	NOUN
ertr-550	83	35	wishes	wish	VERB
ertr-550	83	36	to	to	PART
ertr-550	83	37	ask	ask	VERB
ertr-550	83	38	questions	question	NOUN
ertr-550	83	39	or	or	CCONJ
ertr-550	83	40	recommendations	recommendation	NOUN
ertr-550	83	41	,	,	PUNCT
ertr-550	83	42	or	or	CCONJ
ertr-550	83	43	has	have	VERB
ertr-550	83	44	a	a	DET
ertr-550	83	45	complaint	complaint	NOUN
ertr-550	83	46	to	to	PART
ertr-550	83	47	make	make	VERB
ertr-550	83	48	.	.	PUNCT
ertr-550	84	1	in	in	ADP
ertr-550	84	2	these	these	DET
ertr-550	84	3	situations	situation	NOUN
ertr-550	84	4	,	,	PUNCT
ertr-550	84	5	human	human	ADJ
ertr-550	84	6	discreetness	discreetness	NOUN
ertr-550	84	7	and	and	CCONJ
ertr-550	84	8	the	the	DET
ertr-550	84	9	role	role	NOUN
ertr-550	84	10	of	of	ADP
ertr-550	84	11	humans	human	NOUN
ertr-550	84	12	in	in	ADP
ertr-550	84	13	differentiating	differentiate	VERB
ertr-550	84	14	service	service	NOUN
ertr-550	84	15	offerings	offering	NOUN
ertr-550	84	16	seem	seem	VERB
ertr-550	84	17	to	to	PART
ertr-550	84	18	be	be	AUX
ertr-550	84	19	preferred	prefer	VERB
ertr-550	84	20	.	.	PUNCT
ertr-550	85	1	adding	add	VERB
ertr-550	85	2	extra	extra	ADJ
ertr-550	85	3	value	value	NOUN
ertr-550	85	4	to	to	ADP
ertr-550	85	5	the	the	DET
ertr-550	85	6	existing	exist	VERB
ertr-550	85	7	offering	offering	NOUN
ertr-550	85	8	,	,	PUNCT
ertr-550	85	9	for	for	ADP
ertr-550	85	10	example	example	NOUN
ertr-550	85	11	by	by	ADP
ertr-550	85	12	educating	educate	VERB
ertr-550	85	13	customers	customer	NOUN
ertr-550	85	14	on	on	ADP
ertr-550	85	15	food	food	NOUN
ertr-550	85	16	supply	supply	NOUN
ertr-550	85	17	chain	chain	NOUN
ertr-550	85	18	,	,	PUNCT
ertr-550	85	19	may	may	AUX
ertr-550	85	20	offer	offer	VERB
ertr-550	85	21	businesses	business	NOUN
ertr-550	85	22	a	a	DET
ertr-550	85	23	further	further	ADJ
ertr-550	85	24	means	mean	NOUN
ertr-550	85	25	of	of	ADP
ertr-550	85	26	standing	stand	VERB
ertr-550	85	27	out	out	ADP
ertr-550	85	28	from	from	ADP
ertr-550	85	29	the	the	DET
ertr-550	85	30	competition	competition	NOUN
ertr-550	85	31	.	.	PUNCT
ertr-550	86	1	for	for	ADP
ertr-550	86	2	the	the	DET
ertr-550	86	3	moment	moment	NOUN
ertr-550	86	4	doing	do	VERB
ertr-550	86	5	so	so	ADV
ertr-550	86	6	seems	seem	VERB
ertr-550	86	7	more	more	ADV
ertr-550	86	8	pronounced	pronounced	ADJ
ertr-550	86	9	in	in	ADP
ertr-550	86	10	the	the	DET
ertr-550	86	11	us	us	PROPN
ertr-550	86	12	,	,	PUNCT
ertr-550	86	13	but	but	CCONJ
ertr-550	86	14	the	the	DET
ertr-550	86	15	trend	trend	NOUN
ertr-550	86	16	itself	itself	PRON
ertr-550	86	17	seems	seem	VERB
ertr-550	86	18	equally	equally	ADV
ertr-550	86	19	applicable	applicable	ADJ
ertr-550	86	20	for	for	ADP
ertr-550	86	21	other	other	ADJ
ertr-550	86	22	cultural	cultural	ADJ
ertr-550	86	23	contexts	contexts	NOUN
ertr-550	86	24	.	.	PUNCT
ertr-550	87	1	further	far	ADV
ertr-550	87	2	,	,	PUNCT
ertr-550	87	3	in	in	ADP
ertr-550	87	4	all	all	DET
ertr-550	87	5	cases	case	NOUN
ertr-550	87	6	observed	observe	VERB
ertr-550	87	7	here	here	ADV
ertr-550	87	8	the	the	DET
ertr-550	87	9	potential	potential	NOUN
ertr-550	87	10	of	of	ADP
ertr-550	87	11	frontline	frontline	NOUN
ertr-550	87	12	employees	employee	NOUN
ertr-550	87	13	as	as	ADP
ertr-550	87	14	innovators	innovator	NOUN
ertr-550	87	15	remains	remain	VERB
ertr-550	87	16	largely	largely	ADV
ertr-550	87	17	untapped	untapped	ADJ
ertr-550	87	18	.	.	PUNCT
ertr-550	88	1	employees	employee	NOUN
ertr-550	88	2	who	who	PRON
ertr-550	88	3	are	be	AUX
ertr-550	88	4	in	in	ADP
ertr-550	88	5	regular	regular	ADJ
ertr-550	88	6	contact	contact	NOUN
ertr-550	88	7	with	with	ADP
ertr-550	88	8	customers	customer	NOUN
ertr-550	88	9	are	be	AUX
ertr-550	88	10	uniquely	uniquely	ADV
ertr-550	88	11	positioned	positioned	ADJ
ertr-550	88	12	to	to	PART
ertr-550	88	13	observe	observe	VERB
ertr-550	88	14	what	what	PRON
ertr-550	88	15	works	work	VERB
ertr-550	88	16	in	in	ADP
ertr-550	88	17	practice	practice	NOUN
ertr-550	88	18	and	and	CCONJ
ertr-550	88	19	what	what	PRON
ertr-550	88	20	does	do	AUX
ertr-550	88	21	not	not	PART
ertr-550	88	22	(	(	PUNCT
ertr-550	88	23	larivière	larivière	VERB
ertr-550	88	24	et	et	PROPN
ertr-550	88	25	al	al	PROPN
ertr-550	88	26	.	.	PROPN
ertr-550	88	27	,	,	PUNCT
ertr-550	88	28	2017	2017	NUM
ertr-550	88	29	)	)	PUNCT
ertr-550	88	30	.	.	PUNCT
ertr-550	89	1	managers	manager	NOUN
ertr-550	89	2	should	should	AUX
ertr-550	89	3	therefore	therefore	ADV
ertr-550	89	4	do	do	VERB
ertr-550	89	5	more	more	ADJ
ertr-550	89	6	to	to	PART
ertr-550	89	7	leverage	leverage	VERB
ertr-550	89	8	this	this	DET
ertr-550	89	9	tacit	tacit	ADJ
ertr-550	89	10	knowledge	knowledge	NOUN
ertr-550	89	11	in	in	ADP
ertr-550	89	12	order	order	NOUN
ertr-550	89	13	to	to	PART
ertr-550	89	14	best	well	ADV
ertr-550	89	15	integrate	integrate	VERB
ertr-550	89	16	robotics	robotic	NOUN
ertr-550	89	17	as	as	ADP
ertr-550	89	18	part	part	NOUN
ertr-550	89	19	of	of	ADP
ertr-550	89	20	restaurant	restaurant	NOUN
ertr-550	89	21	service	service	NOUN
ertr-550	89	22	encounters	encounter	NOUN
ertr-550	89	23	.	.	PUNCT
ertr-550	90	1	alongside	alongside	ADP
ertr-550	90	2	operational	operational	ADJ
ertr-550	90	3	changes	change	NOUN
ertr-550	90	4	,	,	PUNCT
ertr-550	90	5	the	the	DET
ertr-550	90	6	automation	automation	NOUN
ertr-550	90	7	of	of	ADP
ertr-550	90	8	service	service	NOUN
ertr-550	90	9	encounters	encounter	VERB
ertr-550	90	10	through	through	ADP
ertr-550	90	11	robotics	robotic	NOUN
ertr-550	90	12	poses	pose	VERB
ertr-550	90	13	difficult	difficult	ADJ
ertr-550	90	14	ethical	ethical	ADJ
ertr-550	90	15	questions	question	NOUN
ertr-550	90	16	around	around	ADP
ertr-550	90	17	employment	employment	NOUN
ertr-550	90	18	,	,	PUNCT
ertr-550	90	19	with	with	ADP
ertr-550	90	20	experts	expert	NOUN
ertr-550	90	21	increasingly	increasingly	ADV
ertr-550	90	22	expressing	express	VERB
ertr-550	90	23	concern	concern	NOUN
ertr-550	90	24	for	for	ADP
ertr-550	90	25	displacement	displacement	NOUN
ertr-550	90	26	and	and	CCONJ
ertr-550	90	27	need	need	VERB
ertr-550	90	28	for	for	ADP
ertr-550	90	29	large	large	ADJ
ertr-550	90	30	scale	scale	NOUN
ertr-550	90	31	retraining	retrain	VERB
ertr-550	90	32	(	(	PUNCT
ertr-550	90	33	world	world	PROPN
ertr-550	90	34	economic	economic	PROPN
ertr-550	90	35	forum	forum	PROPN
ertr-550	90	36	,	,	PUNCT
ertr-550	90	37	2018	2018	NUM
ertr-550	90	38	)	)	PUNCT
ertr-550	90	39	.	.	PUNCT
ertr-550	91	1	the	the	DET
ertr-550	91	2	ingrained	ingrain	VERB
ertr-550	91	3	need	need	NOUN
ertr-550	91	4	for	for	SCONJ
ertr-550	91	5	businesses	business	NOUN
ertr-550	91	6	to	to	PART
ertr-550	91	7	cut	cut	VERB
ertr-550	91	8	costs	cost	NOUN
ertr-550	91	9	and	and	CCONJ
ertr-550	91	10	find	find	VERB
ertr-550	91	11	ways	way	NOUN
ertr-550	91	12	to	to	PART
ertr-550	91	13	increase	increase	VERB
ertr-550	91	14	efficiency	efficiency	NOUN
ertr-550	91	15	notwithstanding	notwithstanding	ADP
ertr-550	91	16	,	,	PUNCT
ertr-550	91	17	the	the	DET
ertr-550	91	18	hospitality	hospitality	NOUN
ertr-550	91	19	industry	industry	NOUN
ertr-550	91	20	needs	need	VERB
ertr-550	91	21	to	to	PART
ertr-550	91	22	consider	consider	VERB
ertr-550	91	23	how	how	SCONJ
ertr-550	91	24	the	the	DET
ertr-550	91	25	notion	notion	NOUN
ertr-550	91	26	of	of	ADP
ertr-550	91	27	robotised	robotised	ADJ
ertr-550	91	28	service	service	NOUN
ertr-550	91	29	should	should	AUX
ertr-550	91	30	be	be	AUX
ertr-550	91	31	realised	realise	VERB
ertr-550	91	32	in	in	ADP
ertr-550	91	33	order	order	NOUN
ertr-550	91	34	promote	promote	VERB
ertr-550	91	35	the	the	DET
ertr-550	91	36	provision	provision	NOUN
ertr-550	91	37	of	of	ADP
ertr-550	91	38	decent	decent	ADJ
ertr-550	91	39	work	work	NOUN
ertr-550	91	40	as	as	ADP
ertr-550	91	41	per	per	ADP
ertr-550	91	42	the	the	DET
ertr-550	91	43	united	united	PROPN
ertr-550	91	44	nations	nations	PROPN
ertr-550	91	45	’	'	PUNCT
ertr-550	91	46	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	91	47	e	e	NOUN
ertr-550	91	48	-	-	NOUN
ertr-550	91	49	review	review	NOUN
ertr-550	91	50	of	of	ADP
ertr-550	91	51	tourism	tourism	NOUN
ertr-550	91	52	research	research	NOUN
ertr-550	91	53	(	(	PUNCT
ertr-550	91	54	ertr	ertr	NOUN
ertr-550	91	55	)	)	PUNCT
ertr-550	91	56	,	,	PUNCT
ertr-550	91	57	vol	vol	NOUN
ertr-550	91	58	.	.	PROPN
ertr-550	91	59	17	17	NUM
ertr-550	91	60	,	,	PUNCT
ertr-550	91	61	no	no	INTJ
ertr-550	91	62	.	.	NOUN
ertr-550	91	63	5	5	NUM
ertr-550	91	64	,	,	PUNCT
ertr-550	91	65	2020	2020	NUM
ertr-550	91	66	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-550	91	67	670	670	NUM
ertr-550	91	68	(	(	PUNCT
ertr-550	91	69	2018	2018	NUM
ertr-550	91	70	)	)	PUNCT
ertr-550	91	71	sustainable	sustainable	ADJ
ertr-550	91	72	development	development	NOUN
ertr-550	91	73	goals	goal	NOUN
ertr-550	91	74	.	.	PUNCT
ertr-550	92	1	unfortunately	unfortunately	ADV
ertr-550	92	2	,	,	PUNCT
ertr-550	92	3	not	not	PART
ertr-550	92	4	much	much	ADJ
ertr-550	92	5	is	be	AUX
ertr-550	92	6	yet	yet	ADV
ertr-550	92	7	understood	understand	VERB
ertr-550	92	8	about	about	ADP
ertr-550	92	9	what	what	PRON
ertr-550	92	10	this	this	PRON
ertr-550	92	11	might	might	AUX
ertr-550	92	12	mean	mean	VERB
ertr-550	92	13	in	in	ADP
ertr-550	92	14	practical	practical	ADJ
ertr-550	92	15	terms	term	NOUN
ertr-550	92	16	.	.	PUNCT
ertr-550	93	1	for	for	ADP
ertr-550	93	2	example	example	NOUN
ertr-550	93	3	,	,	PUNCT
ertr-550	93	4	one	one	PRON
ertr-550	93	5	could	could	AUX
ertr-550	93	6	argue	argue	VERB
ertr-550	93	7	that	that	SCONJ
ertr-550	93	8	even	even	ADV
ertr-550	93	9	though	though	SCONJ
ertr-550	93	10	having	have	VERB
ertr-550	93	11	people	people	NOUN
ertr-550	93	12	move	move	VERB
ertr-550	93	13	from	from	ADP
ertr-550	93	14	operations	operation	NOUN
ertr-550	93	15	to	to	ADP
ertr-550	93	16	supervision	supervision	NOUN
ertr-550	93	17	(	(	PUNCT
ertr-550	93	18	i.e.	i.e.	X
ertr-550	93	19	,	,	PUNCT
ertr-550	93	20	from	from	ADP
ertr-550	93	21	delivering	deliver	VERB
ertr-550	93	22	service	service	NOUN
ertr-550	93	23	to	to	PART
ertr-550	93	24	remotely	remotely	ADV
ertr-550	93	25	supervising	supervise	VERB
ertr-550	93	26	robots	robot	NOUN
ertr-550	93	27	that	that	PRON
ertr-550	93	28	deliver	deliver	VERB
ertr-550	93	29	service	service	NOUN
ertr-550	93	30	)	)	PUNCT
ertr-550	93	31	might	might	AUX
ertr-550	93	32	be	be	AUX
ertr-550	93	33	seen	see	VERB
ertr-550	93	34	as	as	ADP
ertr-550	93	35	a	a	DET
ertr-550	93	36	step	step	NOUN
ertr-550	93	37	-	-	PUNCT
ertr-550	93	38	up	up	NOUN
ertr-550	93	39	in	in	ADP
ertr-550	93	40	terms	term	NOUN
ertr-550	93	41	of	of	ADP
ertr-550	93	42	position	position	NOUN
ertr-550	93	43	and	and	CCONJ
ertr-550	93	44	salary	salary	NOUN
ertr-550	93	45	,	,	PUNCT
ertr-550	93	46	in	in	ADP
ertr-550	93	47	practice	practice	NOUN
ertr-550	93	48	the	the	DET
ertr-550	93	49	newly	newly	ADV
ertr-550	93	50	-	-	PUNCT
ertr-550	93	51	created	create	VERB
ertr-550	93	52	supervisory	supervisory	ADJ
ertr-550	93	53	role	role	NOUN
ertr-550	93	54	may	may	AUX
ertr-550	93	55	prove	prove	VERB
ertr-550	93	56	more	more	ADV
ertr-550	93	57	monotonous	monotonous	ADJ
ertr-550	93	58	and	and	CCONJ
ertr-550	93	59	provide	provide	VERB
ertr-550	93	60	less	less	ADJ
ertr-550	93	61	intellectual	intellectual	ADJ
ertr-550	93	62	stimuli	stimulus	NOUN
ertr-550	93	63	than	than	ADP
ertr-550	93	64	dealing	deal	VERB
ertr-550	93	65	with	with	ADP
ertr-550	93	66	routine	routine	ADJ
ertr-550	93	67	enquiries	enquiry	NOUN
ertr-550	93	68	in	in	ADP
ertr-550	93	69	person	person	NOUN
ertr-550	93	70	.	.	PUNCT
ertr-550	94	1	other	other	ADJ
ertr-550	94	2	sectors	sector	NOUN
ertr-550	94	3	have	have	AUX
ertr-550	94	4	experienced	experience	VERB
ertr-550	94	5	a	a	DET
ertr-550	94	6	similar	similar	ADJ
ertr-550	94	7	shift	shift	NOUN
ertr-550	94	8	as	as	SCONJ
ertr-550	94	9	they	they	PRON
ertr-550	94	10	have	have	AUX
ertr-550	94	11	transitioned	transition	VERB
ertr-550	94	12	to	to	ADP
ertr-550	94	13	robotic	robotic	ADJ
ertr-550	94	14	process	process	NOUN
ertr-550	94	15	automation	automation	NOUN
ertr-550	94	16	(	(	PUNCT
ertr-550	94	17	rpa	rpa	PROPN
ertr-550	94	18	)	)	PUNCT
ertr-550	94	19	.	.	PUNCT
ertr-550	95	1	for	for	ADP
ertr-550	95	2	instance	instance	NOUN
ertr-550	95	3	,	,	PUNCT
ertr-550	95	4	the	the	DET
ertr-550	95	5	buzz	buzz	ADJ
ertr-550	95	6	surrounding	surround	VERB
ertr-550	95	7	machine	machine	NOUN
ertr-550	95	8	learning	learning	NOUN
ertr-550	95	9	has	have	AUX
ertr-550	95	10	prompted	prompt	VERB
ertr-550	95	11	the	the	DET
ertr-550	95	12	creation	creation	NOUN
ertr-550	95	13	of	of	ADP
ertr-550	95	14	countless	countless	ADJ
ertr-550	95	15	tedious	tedious	ADJ
ertr-550	95	16	jobs	job	NOUN
ertr-550	95	17	centred	centre	VERB
ertr-550	95	18	purely	purely	ADV
ertr-550	95	19	around	around	ADP
ertr-550	95	20	manually	manually	ADV
ertr-550	95	21	cleaning	clean	VERB
ertr-550	95	22	and	and	CCONJ
ertr-550	95	23	labelling	labelling	NOUN
ertr-550	95	24	data	datum	NOUN
ertr-550	95	25	for	for	ADP
ertr-550	95	26	the	the	DET
ertr-550	95	27	use	use	NOUN
ertr-550	95	28	of	of	ADP
ertr-550	95	29	intelligent	intelligent	ADJ
ertr-550	95	30	algorithms	algorithm	NOUN
ertr-550	95	31	(	(	PUNCT
ertr-550	95	32	schmelzer	schmelzer	NOUN
ertr-550	95	33	,	,	PUNCT
ertr-550	95	34	2019	2019	NUM
ertr-550	95	35	)	)	PUNCT
ertr-550	95	36	.	.	PUNCT
ertr-550	96	1	to	to	PART
ertr-550	96	2	ensure	ensure	VERB
ertr-550	96	3	a	a	DET
ertr-550	96	4	future	future	NOUN
ertr-550	96	5	that	that	PRON
ertr-550	96	6	makes	make	VERB
ertr-550	96	7	best	good	ADJ
ertr-550	96	8	use	use	NOUN
ertr-550	96	9	of	of	ADP
ertr-550	96	10	both	both	CCONJ
ertr-550	96	11	human	human	ADJ
ertr-550	96	12	and	and	CCONJ
ertr-550	96	13	robot	robot	NOUN
ertr-550	96	14	capability	capability	NOUN
ertr-550	96	15	,	,	PUNCT
ertr-550	96	16	it	it	PRON
ertr-550	96	17	is	be	AUX
ertr-550	96	18	imperative	imperative	ADJ
ertr-550	96	19	that	that	SCONJ
ertr-550	96	20	decision	decision	NOUN
ertr-550	96	21	-	-	PUNCT
ertr-550	96	22	makers	maker	NOUN
ertr-550	96	23	set	set	VERB
ertr-550	96	24	sector	sector	NOUN
ertr-550	96	25	-	-	PUNCT
ertr-550	96	26	specific	specific	ADJ
ertr-550	96	27	parameters	parameter	NOUN
ertr-550	96	28	for	for	ADP
ertr-550	96	29	human	human	ADJ
ertr-550	96	30	-	-	PUNCT
ertr-550	96	31	robot	robot	NOUN
ertr-550	96	32	interaction	interaction	NOUN
ertr-550	96	33	and	and	CCONJ
ertr-550	96	34	integration	integration	NOUN
ertr-550	96	35	that	that	PRON
ertr-550	96	36	take	take	VERB
ertr-550	96	37	into	into	ADP
ertr-550	96	38	account	account	NOUN
ertr-550	96	39	the	the	DET
ertr-550	96	40	local	local	ADJ
ertr-550	96	41	,	,	PUNCT
ertr-550	96	42	national	national	ADJ
ertr-550	96	43	,	,	PUNCT
ertr-550	96	44	global	global	ADJ
ertr-550	96	45	,	,	PUNCT
ertr-550	96	46	as	as	ADV
ertr-550	96	47	well	well	ADV
ertr-550	96	48	as	as	ADP
ertr-550	96	49	the	the	DET
ertr-550	96	50	cultural	cultural	ADJ
ertr-550	96	51	connotations	connotation	NOUN
ertr-550	96	52	.	.	PUNCT
ertr-550	97	1	at	at	ADP
ertr-550	97	2	present	present	ADJ
ertr-550	97	3	,	,	PUNCT
ertr-550	97	4	there	there	PRON
ertr-550	97	5	are	be	VERB
ertr-550	97	6	only	only	ADV
ertr-550	97	7	a	a	DET
ertr-550	97	8	few	few	ADJ
ertr-550	97	9	formal	formal	ADJ
ertr-550	97	10	guidelines	guideline	NOUN
ertr-550	97	11	for	for	ADP
ertr-550	97	12	robot	robot	NOUN
ertr-550	97	13	development	development	NOUN
ertr-550	97	14	,	,	PUNCT
ertr-550	97	15	less	less	ADV
ertr-550	97	16	so	so	ADV
ertr-550	97	17	for	for	ADP
ertr-550	97	18	robot	robot	NOUN
ertr-550	97	19	deployment	deployment	NOUN
ertr-550	97	20	(	(	PUNCT
ertr-550	97	21	boden	boden	PROPN
ertr-550	97	22	et	et	PROPN
ertr-550	97	23	al	al	PROPN
ertr-550	97	24	.	.	PROPN
ertr-550	97	25	,	,	PUNCT
ertr-550	97	26	2018	2018	NUM
ertr-550	97	27	)	)	PUNCT
ertr-550	97	28	.	.	PUNCT
ertr-550	98	1	conclusion	conclusion	NOUN
ertr-550	98	2	and	and	CCONJ
ertr-550	98	3	further	further	ADJ
ertr-550	98	4	research	research	NOUN
ertr-550	98	5	it	it	PRON
ertr-550	98	6	is	be	AUX
ertr-550	98	7	the	the	DET
ertr-550	98	8	turn	turn	NOUN
ertr-550	98	9	of	of	ADP
ertr-550	98	10	the	the	DET
ertr-550	98	11	decade	decade	NOUN
ertr-550	98	12	and	and	CCONJ
ertr-550	98	13	the	the	DET
ertr-550	98	14	hospitality	hospitality	NOUN
ertr-550	98	15	industry	industry	NOUN
ertr-550	98	16	finds	find	VERB
ertr-550	98	17	itself	itself	PRON
ertr-550	98	18	at	at	ADP
ertr-550	98	19	a	a	DET
ertr-550	98	20	tipping	tipping	NOUN
ertr-550	98	21	point	point	NOUN
ertr-550	98	22	:	:	PUNCT
ertr-550	98	23	service	service	NOUN
ertr-550	98	24	robots	robot	NOUN
ertr-550	98	25	are	be	AUX
ertr-550	98	26	increasingly	increasingly	ADV
ertr-550	98	27	being	be	AUX
ertr-550	98	28	integrated	integrate	VERB
ertr-550	98	29	into	into	ADP
ertr-550	98	30	hospitality	hospitality	NOUN
ertr-550	98	31	service	service	NOUN
ertr-550	98	32	encounters	encounter	NOUN
ertr-550	98	33	,	,	PUNCT
ertr-550	98	34	posing	pose	VERB
ertr-550	98	35	to	to	PART
ertr-550	98	36	change	change	VERB
ertr-550	98	37	traditional	traditional	ADJ
ertr-550	98	38	conventions	convention	NOUN
ertr-550	98	39	of	of	ADP
ertr-550	98	40	value	value	NOUN
ertr-550	98	41	creation	creation	NOUN
ertr-550	98	42	.	.	PUNCT
ertr-550	99	1	this	this	PRON
ertr-550	99	2	calls	call	VERB
ertr-550	99	3	for	for	ADP
ertr-550	99	4	the	the	DET
ertr-550	99	5	reconceptualisation	reconceptualisation	NOUN
ertr-550	99	6	of	of	ADP
ertr-550	99	7	hospitality	hospitality	NOUN
ertr-550	99	8	management	management	NOUN
ertr-550	99	9	,	,	PUNCT
ertr-550	99	10	particularly	particularly	ADV
ertr-550	99	11	with	with	ADP
ertr-550	99	12	regards	regard	NOUN
ertr-550	99	13	to	to	ADP
ertr-550	99	14	people	people	NOUN
ertr-550	99	15	management	management	NOUN
ertr-550	99	16	strategies	strategy	NOUN
ertr-550	99	17	.	.	PUNCT
ertr-550	100	1	in	in	ADP
ertr-550	100	2	order	order	NOUN
ertr-550	100	3	to	to	PART
ertr-550	100	4	stay	stay	VERB
ertr-550	100	5	relevant	relevant	ADJ
ertr-550	100	6	in	in	ADP
ertr-550	100	7	robotised	robotised	ADJ
ertr-550	100	8	service	service	NOUN
ertr-550	100	9	encounters	encounter	NOUN
ertr-550	100	10	,	,	PUNCT
ertr-550	100	11	employees	employee	NOUN
ertr-550	100	12	delivering	deliver	VERB
ertr-550	100	13	hospitality	hospitality	NOUN
ertr-550	100	14	may	may	AUX
ertr-550	100	15	assume	assume	VERB
ertr-550	100	16	one	one	NUM
ertr-550	100	17	of	of	ADP
ertr-550	100	18	five	five	NUM
ertr-550	100	19	roles	role	NOUN
ertr-550	100	20	:	:	PUNCT
ertr-550	100	21	enabler	enabler	NOUN
ertr-550	100	22	,	,	PUNCT
ertr-550	100	23	coordinator	coordinator	NOUN
ertr-550	100	24	,	,	PUNCT
ertr-550	100	25	differentiator	differentiator	NOUN
ertr-550	100	26	,	,	PUNCT
ertr-550	100	27	educator	educator	NOUN
ertr-550	100	28	,	,	PUNCT
ertr-550	100	29	or	or	CCONJ
ertr-550	100	30	innovator	innovator	NOUN
ertr-550	100	31	.	.	PUNCT
ertr-550	101	1	the	the	DET
ertr-550	101	2	underlying	underlying	ADJ
ertr-550	101	3	cultural	cultural	ADJ
ertr-550	101	4	context	context	NOUN
ertr-550	101	5	impacts	impact	NOUN
ertr-550	101	6	the	the	DET
ertr-550	101	7	way	way	NOUN
ertr-550	101	8	in	in	ADP
ertr-550	101	9	which	which	PRON
ertr-550	101	10	these	these	DET
ertr-550	101	11	roles	role	NOUN
ertr-550	101	12	manifest	manifest	VERB
ertr-550	101	13	and	and	CCONJ
ertr-550	101	14	get	get	AUX
ertr-550	101	15	implemented	implement	VERB
ertr-550	101	16	in	in	ADP
ertr-550	101	17	practice	practice	NOUN
ertr-550	101	18	.	.	PUNCT
ertr-550	102	1	for	for	ADP
ertr-550	102	2	example	example	NOUN
ertr-550	102	3	,	,	PUNCT
ertr-550	102	4	the	the	DET
ertr-550	102	5	role	role	NOUN
ertr-550	102	6	of	of	ADP
ertr-550	102	7	educator	educator	NOUN
ertr-550	102	8	and	and	CCONJ
ertr-550	102	9	innovator	innovator	NOUN
ertr-550	102	10	is	be	AUX
ertr-550	102	11	more	more	ADV
ertr-550	102	12	pronounced	pronounce	VERB
ertr-550	102	13	in	in	ADP
ertr-550	102	14	the	the	DET
ertr-550	102	15	us	us	PROPN
ertr-550	102	16	(	(	PUNCT
ertr-550	102	17	type	type	NOUN
ertr-550	102	18	1	1	NUM
ertr-550	102	19	culture	culture	NOUN
ertr-550	102	20	)	)	PUNCT
ertr-550	102	21	,	,	PUNCT
ertr-550	102	22	while	while	SCONJ
ertr-550	102	23	in	in	ADP
ertr-550	102	24	japan	japan	PROPN
ertr-550	102	25	(	(	PUNCT
ertr-550	102	26	type	type	NOUN
ertr-550	102	27	2	2	NUM
ertr-550	102	28	culture	culture	NOUN
ertr-550	102	29	)	)	PUNCT
ertr-550	102	30	the	the	DET
ertr-550	102	31	direction	direction	NOUN
ertr-550	102	32	of	of	ADP
ertr-550	102	33	change	change	NOUN
ertr-550	102	34	is	be	AUX
ertr-550	102	35	skewed	skew	VERB
ertr-550	102	36	towards	towards	ADP
ertr-550	102	37	the	the	DET
ertr-550	102	38	roles	role	NOUN
ertr-550	102	39	of	of	ADP
ertr-550	102	40	enabler	enabler	NOUN
ertr-550	102	41	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-550	103	1	e	e	NOUN
ertr-550	103	2	-	-	NOUN
ertr-550	103	3	review	review	NOUN
ertr-550	103	4	of	of	ADP
ertr-550	103	5	tourism	tourism	NOUN
ertr-550	103	6	research	research	NOUN
ertr-550	103	7	(	(	PUNCT
ertr-550	103	8	ertr	ertr	NOUN
ertr-550	103	9	)	)	PUNCT
ertr-550	103	10	,	,	PUNCT
ertr-550	103	11	vol	vol	NOUN
ertr-550	103	12	.	.	PROPN
ertr-550	103	13	17	17	NUM
ertr-550	103	14	,	,	PUNCT
ertr-550	103	15	no	no	INTJ
ertr-550	103	16	.	.	NOUN
ertr-550	103	17	5	5	NUM
ertr-550	103	18	,	,	PUNCT
ertr-550	103	19	2020	2020	NUM
ertr-550	103	20	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-550	103	21	671	671	NUM
ertr-550	103	22	and	and	CCONJ
ertr-550	103	23	coordinator	coordinator	NOUN
ertr-550	103	24	.	.	PUNCT
ertr-550	104	1	this	this	PRON
ertr-550	104	2	is	be	AUX
ertr-550	104	3	in	in	ADP
ertr-550	104	4	line	line	NOUN
ertr-550	104	5	with	with	ADP
ertr-550	104	6	previous	previous	ADJ
ertr-550	104	7	research	research	NOUN
ertr-550	104	8	,	,	PUNCT
ertr-550	104	9	which	which	PRON
ertr-550	104	10	has	have	AUX
ertr-550	104	11	asserted	assert	VERB
ertr-550	104	12	that	that	SCONJ
ertr-550	104	13	employees	employee	NOUN
ertr-550	104	14	from	from	ADP
ertr-550	104	15	an	an	DET
ertr-550	104	16	individualistic	individualistic	ADJ
ertr-550	104	17	background	background	NOUN
ertr-550	104	18	(	(	PUNCT
ertr-550	104	19	type	type	NOUN
ertr-550	104	20	1	1	NUM
ertr-550	104	21	)	)	PUNCT
ertr-550	104	22	tend	tend	VERB
ertr-550	104	23	to	to	PART
ertr-550	104	24	be	be	AUX
ertr-550	104	25	more	more	ADV
ertr-550	104	26	accustomed	accustomed	ADJ
ertr-550	104	27	to	to	ADP
ertr-550	104	28	speaking	speak	VERB
ertr-550	104	29	their	their	PRON
ertr-550	104	30	mind	mind	NOUN
ertr-550	104	31	while	while	SCONJ
ertr-550	104	32	their	their	PRON
ertr-550	104	33	collectivistic	collectivistic	ADJ
ertr-550	104	34	counterparts	counterpart	NOUN
ertr-550	104	35	(	(	PUNCT
ertr-550	104	36	type	type	NOUN
ertr-550	104	37	2	2	NUM
ertr-550	104	38	)	)	PUNCT
ertr-550	104	39	may	may	AUX
ertr-550	104	40	find	find	VERB
ertr-550	104	41	going	go	VERB
ertr-550	104	42	against	against	ADP
ertr-550	104	43	the	the	DET
ertr-550	104	44	status	status	NOUN
ertr-550	104	45	quo	quo	NOUN
ertr-550	104	46	counterintuitive	counterintuitive	ADJ
ertr-550	104	47	or	or	CCONJ
ertr-550	104	48	even	even	ADV
ertr-550	104	49	disrespectful	disrespectful	ADJ
ertr-550	104	50	(	(	PUNCT
ertr-550	104	51	friedman	friedman	PROPN
ertr-550	104	52	,	,	PUNCT
ertr-550	104	53	2007	2007	NUM
ertr-550	104	54	)	)	PUNCT
ertr-550	104	55	.	.	PUNCT
ertr-550	105	1	it	it	PRON
ertr-550	105	2	is	be	AUX
ertr-550	105	3	therefore	therefore	ADV
ertr-550	105	4	imperative	imperative	ADJ
ertr-550	105	5	for	for	ADP
ertr-550	105	6	especially	especially	ADV
ertr-550	105	7	multinational	multinational	ADJ
ertr-550	105	8	corporations	corporation	NOUN
ertr-550	105	9	to	to	PART
ertr-550	105	10	carefully	carefully	ADV
ertr-550	105	11	consider	consider	VERB
ertr-550	105	12	the	the	DET
ertr-550	105	13	cultural	cultural	ADJ
ertr-550	105	14	nuances	nuance	NOUN
ertr-550	105	15	of	of	ADP
ertr-550	105	16	different	different	ADJ
ertr-550	105	17	geographical	geographical	ADJ
ertr-550	105	18	markets	market	NOUN
ertr-550	105	19	when	when	SCONJ
ertr-550	105	20	scaling	scale	VERB
ertr-550	105	21	up	up	ADP
ertr-550	105	22	their	their	PRON
ertr-550	105	23	automation	automation	NOUN
ertr-550	105	24	efforts	effort	NOUN
ertr-550	105	25	.	.	PUNCT
ertr-550	106	1	naturally	naturally	ADV
ertr-550	106	2	,	,	PUNCT
ertr-550	106	3	the	the	DET
ertr-550	106	4	changes	change	NOUN
ertr-550	106	5	in	in	ADP
ertr-550	106	6	frontline	frontline	NOUN
ertr-550	106	7	hospitality	hospitality	NOUN
ertr-550	106	8	operations	operation	NOUN
ertr-550	106	9	bring	bring	VERB
ertr-550	106	10	about	about	ADP
ertr-550	106	11	a	a	DET
ertr-550	106	12	rich	rich	ADJ
ertr-550	106	13	agenda	agenda	NOUN
ertr-550	106	14	for	for	ADP
ertr-550	106	15	future	future	ADJ
ertr-550	106	16	research	research	NOUN
ertr-550	106	17	.	.	PUNCT
ertr-550	107	1	for	for	ADP
ertr-550	107	2	example	example	NOUN
ertr-550	107	3	,	,	PUNCT
ertr-550	107	4	implications	implication	NOUN
ertr-550	107	5	of	of	ADP
ertr-550	107	6	robotisation	robotisation	NOUN
ertr-550	107	7	on	on	ADP
ertr-550	107	8	recruitment	recruitment	NOUN
ertr-550	107	9	,	,	PUNCT
ertr-550	107	10	training	training	NOUN
ertr-550	107	11	,	,	PUNCT
ertr-550	107	12	career	career	NOUN
ertr-550	107	13	progression	progression	NOUN
ertr-550	107	14	,	,	PUNCT
ertr-550	107	15	and	and	CCONJ
ertr-550	107	16	the	the	DET
ertr-550	107	17	education	education	NOUN
ertr-550	107	18	of	of	ADP
ertr-550	107	19	future	future	ADJ
ertr-550	107	20	hospitality	hospitality	NOUN
ertr-550	107	21	professionals	professional	NOUN
ertr-550	107	22	require	require	VERB
ertr-550	107	23	further	further	ADJ
ertr-550	107	24	research	research	NOUN
ertr-550	107	25	.	.	PUNCT
ertr-550	108	1	as	as	SCONJ
ertr-550	108	2	we	we	PRON
ertr-550	108	3	start	start	VERB
ertr-550	108	4	to	to	PART
ertr-550	108	5	move	move	VERB
ertr-550	108	6	away	away	ADV
ertr-550	108	7	from	from	ADP
ertr-550	108	8	the	the	DET
ertr-550	108	9	traditionally	traditionally	ADV
ertr-550	108	10	people	people	NOUN
ertr-550	108	11	-	-	PUNCT
ertr-550	108	12	dependent	dependent	ADJ
ertr-550	108	13	,	,	PUNCT
ertr-550	108	14	labour	labour	NOUN
ertr-550	108	15	-	-	PUNCT
ertr-550	108	16	intensive	intensive	ADJ
ertr-550	108	17	hospitality	hospitality	NOUN
ertr-550	108	18	(	(	PUNCT
ertr-550	108	19	davis	davis	PROPN
ertr-550	108	20	et	et	PROPN
ertr-550	108	21	al	al	PROPN
ertr-550	108	22	.	.	PROPN
ertr-550	108	23	,	,	PUNCT
ertr-550	108	24	2018	2018	NUM
ertr-550	108	25	)	)	PUNCT
ertr-550	108	26	towards	towards	ADP
ertr-550	108	27	a	a	DET
ertr-550	108	28	more	more	ADV
ertr-550	108	29	supervisory	supervisory	ADJ
ertr-550	108	30	,	,	PUNCT
ertr-550	108	31	knowledge	knowledge	NOUN
ertr-550	108	32	-	-	PUNCT
ertr-550	108	33	based	base	VERB
ertr-550	108	34	industry	industry	NOUN
ertr-550	108	35	,	,	PUNCT
ertr-550	108	36	the	the	DET
ertr-550	108	37	way	way	NOUN
ertr-550	108	38	we	we	PRON
ertr-550	108	39	organise	organise	VERB
ertr-550	108	40	,	,	PUNCT
ertr-550	108	41	manage	manage	VERB
ertr-550	108	42	,	,	PUNCT
ertr-550	108	43	and	and	CCONJ
ertr-550	108	44	market	market	NOUN
ertr-550	108	45	jobs	job	NOUN
ertr-550	108	46	of	of	ADP
ertr-550	108	47	the	the	DET
ertr-550	108	48	future	future	NOUN
ertr-550	108	49	will	will	AUX
ertr-550	108	50	need	need	VERB
ertr-550	108	51	to	to	PART
ertr-550	108	52	change	change	VERB
ertr-550	108	53	.	.	PUNCT
ertr-550	109	1	the	the	DET
ertr-550	109	2	current	current	ADJ
ertr-550	109	3	study	study	NOUN
ertr-550	109	4	began	begin	VERB
ertr-550	109	5	to	to	PART
ertr-550	109	6	address	address	VERB
ertr-550	109	7	this	this	DET
ertr-550	109	8	gap	gap	NOUN
ertr-550	109	9	in	in	ADP
ertr-550	109	10	knowledge	knowledge	NOUN
ertr-550	109	11	by	by	ADP
ertr-550	109	12	providing	provide	VERB
ertr-550	109	13	empirical	empirical	ADJ
ertr-550	109	14	insights	insight	NOUN
ertr-550	109	15	from	from	ADP
ertr-550	109	16	the	the	DET
ertr-550	109	17	field	field	NOUN
ertr-550	109	18	.	.	PUNCT
ertr-550	110	1	however	however	ADV
ertr-550	110	2	,	,	PUNCT
ertr-550	110	3	it	it	PRON
ertr-550	110	4	should	should	AUX
ertr-550	110	5	be	be	AUX
ertr-550	110	6	noted	note	VERB
ertr-550	110	7	that	that	SCONJ
ertr-550	110	8	using	use	VERB
ertr-550	110	9	robots	robot	NOUN
ertr-550	110	10	to	to	PART
ertr-550	110	11	carry	carry	VERB
ertr-550	110	12	out	out	ADP
ertr-550	110	13	service	service	NOUN
ertr-550	110	14	is	be	AUX
ertr-550	110	15	still	still	ADV
ertr-550	110	16	an	an	DET
ertr-550	110	17	emerging	emerge	VERB
ertr-550	110	18	phenomenon	phenomenon	NOUN
ertr-550	110	19	and	and	CCONJ
ertr-550	110	20	as	as	ADP
ertr-550	110	21	such	such	DET
ertr-550	110	22	the	the	DET
ertr-550	110	23	availability	availability	NOUN
ertr-550	110	24	of	of	ADP
ertr-550	110	25	especially	especially	ADV
ertr-550	110	26	longitudinal	longitudinal	ADJ
ertr-550	110	27	data	datum	NOUN
ertr-550	110	28	is	be	AUX
ertr-550	110	29	limited	limited	ADJ
ertr-550	110	30	.	.	PUNCT
ertr-550	111	1	further	far	ADV
ertr-550	111	2	,	,	PUNCT
ertr-550	111	3	this	this	DET
ertr-550	111	4	study	study	NOUN
ertr-550	111	5	only	only	ADV
ertr-550	111	6	considered	consider	VERB
ertr-550	111	7	robotised	robotised	ADJ
ertr-550	111	8	restaurants	restaurant	NOUN
ertr-550	111	9	in	in	ADP
ertr-550	111	10	the	the	DET
ertr-550	111	11	us	us	PROPN
ertr-550	111	12	and	and	CCONJ
ertr-550	111	13	japan	japan	PROPN
ertr-550	111	14	.	.	PUNCT
ertr-550	112	1	other	other	ADJ
ertr-550	112	2	parts	part	NOUN
ertr-550	112	3	of	of	ADP
ertr-550	112	4	the	the	DET
ertr-550	112	5	world	world	NOUN
ertr-550	112	6	where	where	SCONJ
ertr-550	112	7	foodservice	foodservice	NOUN
ertr-550	112	8	automation	automation	NOUN
ertr-550	112	9	is	be	AUX
ertr-550	112	10	spreading	spread	VERB
ertr-550	112	11	rapidly	rapidly	ADV
ertr-550	112	12	include	include	VERB
ertr-550	112	13	eastern	eastern	ADJ
ertr-550	112	14	china	china	PROPN
ertr-550	112	15	,	,	PUNCT
ertr-550	112	16	south	south	PROPN
ertr-550	112	17	korea	korea	PROPN
ertr-550	112	18	,	,	PUNCT
ertr-550	112	19	and	and	CCONJ
ertr-550	112	20	to	to	ADP
ertr-550	112	21	a	a	DET
ertr-550	112	22	lesser	less	ADJ
ertr-550	112	23	extent	extent	NOUN
ertr-550	112	24	,	,	PUNCT
ertr-550	112	25	india	india	PROPN
ertr-550	112	26	.	.	PUNCT
ertr-550	113	1	future	future	ADJ
ertr-550	113	2	research	research	NOUN
ertr-550	113	3	focusing	focus	VERB
ertr-550	113	4	on	on	ADP
ertr-550	113	5	these	these	DET
ertr-550	113	6	regions	region	NOUN
ertr-550	113	7	will	will	AUX
ertr-550	113	8	assist	assist	VERB
ertr-550	113	9	in	in	ADP
ertr-550	113	10	further	further	ADJ
ertr-550	113	11	conceptualisation	conceptualisation	NOUN
ertr-550	113	12	of	of	ADP
ertr-550	113	13	highly	highly	ADV
ertr-550	113	14	-	-	PUNCT
ertr-550	113	15	automated	automate	VERB
ertr-550	113	16	service	service	NOUN
ertr-550	113	17	encounters	encounter	NOUN
ertr-550	113	18	and	and	CCONJ
ertr-550	113	19	,	,	PUNCT
ertr-550	113	20	thus	thus	ADV
ertr-550	113	21	,	,	PUNCT
ertr-550	113	22	more	more	ADV
ertr-550	113	23	comprehensive	comprehensive	ADJ
ertr-550	113	24	managerial	managerial	ADJ
ertr-550	113	25	implications	implication	NOUN
ertr-550	113	26	for	for	ADP
ertr-550	113	27	the	the	DET
ertr-550	113	28	tourism	tourism	NOUN
ertr-550	113	29	and	and	CCONJ
ertr-550	113	30	hospitality	hospitality	NOUN
ertr-550	113	31	industry	industry	NOUN
ertr-550	113	32	.	.	PUNCT
ertr-550	114	1	references	reference	NOUN
ertr-550	114	2	ashcroft	ashcroft	PROPN
ertr-550	114	3	,	,	PUNCT
ertr-550	114	4	e.	e.	PROPN
ertr-550	114	5	,	,	PUNCT
ertr-550	114	6	tuomi	tuomi	PROPN
ertr-550	114	7	,	,	PUNCT
ertr-550	114	8	a.	a.	PROPN
ertr-550	114	9	,	,	PUNCT
ertr-550	114	10	wang	wang	PROPN
ertr-550	114	11	,	,	PUNCT
ertr-550	114	12	m.	m.	NOUN
ertr-550	114	13	,	,	PUNCT
ertr-550	114	14	solnet	solnet	PROPN
ertr-550	114	15	,	,	PUNCT
ertr-550	114	16	d.	d.	PROPN
ertr-550	114	17	(	(	PUNCT
ertr-550	114	18	2019	2019	NUM
ertr-550	114	19	)	)	PUNCT
ertr-550	114	20	resistance	resistance	NOUN
ertr-550	114	21	to	to	ADP
ertr-550	114	22	the	the	DET
ertr-550	114	23	adoption	adoption	NOUN
ertr-550	114	24	of	of	ADP
ertr-550	114	25	icts	ict	NOUN
ertr-550	114	26	in	in	ADP
ertr-550	114	27	independent	independent	ADJ
ertr-550	114	28	restaurants	restaurant	NOUN
ertr-550	114	29	:	:	PUNCT
ertr-550	114	30	insights	insight	NOUN
ertr-550	114	31	from	from	ADP
ertr-550	114	32	china	china	PROPN
ertr-550	114	33	and	and	CCONJ
ertr-550	114	34	the	the	DET
ertr-550	114	35	uk	uk	PROPN
ertr-550	114	36	.	.	PUNCT
ertr-550	115	1	e	e	X
ertr-550	115	2	-	-	NOUN
ertr-550	115	3	review	review	NOUN
ertr-550	115	4	of	of	ADP
ertr-550	115	5	tourism	tourism	NOUN
ertr-550	115	6	research	research	NOUN
ertr-550	115	7	(	(	PUNCT
ertr-550	115	8	ertr	ertr	NOUN
ertr-550	115	9	)	)	PUNCT
ertr-550	115	10	16(2/3	16(2/3	NUM
ertr-550	115	11	)	)	PUNCT
ertr-550	115	12	,	,	PUNCT
ertr-550	115	13	pp	pp	ADP
ertr-550	115	14	.	.	PUNCT
ertr-550	116	1	105	105	NUM
ertr-550	116	2	-	-	SYM
ertr-550	116	3	114	114	NUM
ertr-550	116	4	.	.	PUNCT
ertr-550	117	1	bilgihan	bilgihan	ADV
ertr-550	117	2	,	,	PUNCT
ertr-550	117	3	a.	a.	NOUN
ertr-550	117	4	and	and	CCONJ
ertr-550	117	5	nejad	nejad	PROPN
ertr-550	117	6	,	,	PUNCT
ertr-550	117	7	m.	m.	NOUN
ertr-550	117	8	(	(	PUNCT
ertr-550	117	9	2015	2015	NUM
ertr-550	117	10	)	)	PUNCT
ertr-550	117	11	innovation	innovation	NOUN
ertr-550	117	12	in	in	ADP
ertr-550	117	13	hospitality	hospitality	NOUN
ertr-550	117	14	and	and	CCONJ
ertr-550	117	15	tourism	tourism	NOUN
ertr-550	117	16	industries	industry	NOUN
ertr-550	117	17	.	.	PUNCT
ertr-550	118	1	journal	journal	PROPN
ertr-550	118	2	of	of	ADP
ertr-550	118	3	hospitality	hospitality	NOUN
ertr-550	118	4	and	and	CCONJ
ertr-550	118	5	tourism	tourism	NOUN
ertr-550	118	6	technology	technology	NOUN
ertr-550	118	7	6(3	6(3	PROPN
ertr-550	118	8	)	)	PUNCT
ertr-550	118	9	.	.	PUNCT
ertr-550	119	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	120	1	e	e	X
ertr-550	120	2	-	-	NOUN
ertr-550	120	3	review	review	NOUN
ertr-550	120	4	of	of	ADP
ertr-550	120	5	tourism	tourism	NOUN
ertr-550	120	6	research	research	NOUN
ertr-550	120	7	(	(	PUNCT
ertr-550	120	8	ertr	ertr	NOUN
ertr-550	120	9	)	)	PUNCT
ertr-550	120	10	,	,	PUNCT
ertr-550	120	11	vol	vol	NOUN
ertr-550	120	12	.	.	PROPN
ertr-550	120	13	17	17	NUM
ertr-550	120	14	,	,	PUNCT
ertr-550	120	15	no	no	INTJ
ertr-550	120	16	.	.	NOUN
ertr-550	120	17	5	5	NUM
ertr-550	120	18	,	,	PUNCT
ertr-550	120	19	2020	2020	NUM
ertr-550	120	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-550	121	1	672	672	NUM
ertr-550	121	2	boden	boden	ADJ
ertr-550	121	3	,	,	PUNCT
ertr-550	121	4	m.	m.	NOUN
ertr-550	121	5	,	,	PUNCT
ertr-550	121	6	bryson	bryson	PROPN
ertr-550	121	7	,	,	PUNCT
ertr-550	121	8	j.	j.	PROPN
ertr-550	121	9	,	,	PUNCT
ertr-550	121	10	caldwell	caldwell	PROPN
ertr-550	121	11	,	,	PUNCT
ertr-550	121	12	d.	d.	PROPN
ertr-550	121	13	,	,	PUNCT
ertr-550	121	14	dautenhahn	dautenhahn	PROPN
ertr-550	121	15	,	,	PUNCT
ertr-550	121	16	k.	k.	PROPN
ertr-550	121	17	,	,	PUNCT
ertr-550	121	18	edwards	edwards	PROPN
ertr-550	121	19	,	,	PUNCT
ertr-550	121	20	l.	l.	PROPN
ertr-550	121	21	,	,	PUNCT
ertr-550	121	22	kember	kember	PROPN
ertr-550	121	23	,	,	PUNCT
ertr-550	121	24	s.	s.	PROPN
ertr-550	121	25	,	,	PUNCT
ertr-550	121	26	newman	newman	PROPN
ertr-550	121	27	,	,	PUNCT
ertr-550	121	28	p.	p.	PROPN
ertr-550	121	29	,	,	PUNCT
ertr-550	121	30	parry	parry	PROPN
ertr-550	121	31	,	,	PUNCT
ertr-550	121	32	v.	v.	PROPN
ertr-550	121	33	,	,	PUNCT
ertr-550	121	34	pegman	pegman	NOUN
ertr-550	121	35	,	,	PUNCT
ertr-550	121	36	g.	g.	PROPN
ertr-550	121	37	,	,	PUNCT
ertr-550	121	38	rodden	rodden	PROPN
ertr-550	121	39	,	,	PUNCT
ertr-550	121	40	t.	t.	PROPN
ertr-550	121	41	,	,	PUNCT
ertr-550	121	42	sorrell	sorrell	PROPN
ertr-550	121	43	,	,	PUNCT
ertr-550	121	44	t.	t.	PROPN
ertr-550	121	45	,	,	PUNCT
ertr-550	121	46	wallis	wallis	PROPN
ertr-550	121	47	,	,	PUNCT
ertr-550	121	48	m.	m.	NOUN
ertr-550	121	49	,	,	PUNCT
ertr-550	121	50	whitby	whitby	PROPN
ertr-550	121	51	,	,	PUNCT
ertr-550	121	52	b.	b.	PROPN
ertr-550	121	53	,	,	PUNCT
ertr-550	121	54	and	and	CCONJ
ertr-550	121	55	winfield	winfield	PROPN
ertr-550	121	56	,	,	PUNCT
ertr-550	121	57	a.	a.	NOUN
ertr-550	121	58	(	(	PUNCT
ertr-550	121	59	2017	2017	NUM
ertr-550	121	60	)	)	PUNCT
ertr-550	121	61	principles	principle	NOUN
ertr-550	121	62	of	of	ADP
ertr-550	121	63	robotics	robotic	NOUN
ertr-550	121	64	:	:	PUNCT
ertr-550	121	65	regulating	regulate	VERB
ertr-550	121	66	robots	robot	NOUN
ertr-550	121	67	in	in	ADP
ertr-550	121	68	the	the	DET
ertr-550	121	69	real	real	ADJ
ertr-550	121	70	world	world	NOUN
ertr-550	121	71	.	.	PUNCT
ertr-550	122	1	connection	connection	NOUN
ertr-550	122	2	science	science	PROPN
ertr-550	122	3	29(2	29(2	NOUN
ertr-550	122	4	)	)	PUNCT
ertr-550	122	5	,	,	PUNCT
ertr-550	123	1	pp	pp	PROPN
ertr-550	123	2	.	.	PUNCT
ertr-550	124	1	124	124	NUM
ertr-550	124	2	-	-	SYM
ertr-550	124	3	129	129	NUM
ertr-550	124	4	.	.	PUNCT
ertr-550	125	1	bowen	bowen	PROPN
ertr-550	125	2	,	,	PUNCT
ertr-550	125	3	d.	d.	PROPN
ertr-550	125	4	(	(	PUNCT
ertr-550	125	5	2016	2016	NUM
ertr-550	125	6	)	)	PUNCT
ertr-550	125	7	the	the	DET
ertr-550	125	8	changing	change	VERB
ertr-550	125	9	role	role	NOUN
ertr-550	125	10	of	of	ADP
ertr-550	125	11	employees	employee	NOUN
ertr-550	125	12	in	in	ADP
ertr-550	125	13	service	service	NOUN
ertr-550	125	14	theory	theory	NOUN
ertr-550	125	15	and	and	CCONJ
ertr-550	125	16	practice	practice	NOUN
ertr-550	125	17	:	:	PUNCT
ertr-550	125	18	an	an	DET
ertr-550	125	19	interdisciplinary	interdisciplinary	ADJ
ertr-550	125	20	view	view	NOUN
ertr-550	125	21	.	.	PUNCT
ertr-550	126	1	human	human	ADJ
ertr-550	126	2	resource	resource	NOUN
ertr-550	126	3	management	management	NOUN
ertr-550	126	4	review	review	NOUN
ertr-550	126	5	26	26	NUM
ertr-550	126	6	,	,	PUNCT
ertr-550	126	7	pp	pp	ADJ
ertr-550	126	8	.	.	PUNCT
ertr-550	127	1	4	4	NUM
ertr-550	127	2	-	-	SYM
ertr-550	127	3	13	13	NUM
ertr-550	127	4	.	.	PUNCT
ertr-550	128	1	davis	davis	PROPN
ertr-550	128	2	,	,	PUNCT
ertr-550	128	3	b.	b.	PROPN
ertr-550	128	4	,	,	PUNCT
ertr-550	128	5	lockwood	lockwood	PROPN
ertr-550	128	6	,	,	PUNCT
ertr-550	128	7	a.	a.	PROPN
ertr-550	128	8	,	,	PUNCT
ertr-550	128	9	alcott	alcott	PROPN
ertr-550	128	10	,	,	PUNCT
ertr-550	128	11	p.	p.	NOUN
ertr-550	128	12	and	and	CCONJ
ertr-550	128	13	pantelidis	pantelidi	NOUN
ertr-550	128	14	,	,	PUNCT
ertr-550	128	15	i.	i.	PROPN
ertr-550	128	16	(	(	PUNCT
ertr-550	128	17	2018	2018	NUM
ertr-550	128	18	)	)	PUNCT
ertr-550	128	19	food	food	NOUN
ertr-550	128	20	and	and	CCONJ
ertr-550	128	21	beverage	beverage	NOUN
ertr-550	128	22	management	management	NOUN
ertr-550	128	23	.	.	PUNCT
ertr-550	129	1	6th	6th	ADJ
ertr-550	129	2	ed	ed	NOUN
ertr-550	129	3	.	.	PUNCT
ertr-550	130	1	new	new	PROPN
ertr-550	130	2	york	york	PROPN
ertr-550	130	3	:	:	PUNCT
ertr-550	131	1	routledge	routledge	PROPN
ertr-550	131	2	.	.	PUNCT
ertr-550	132	1	erumban	erumban	PROPN
ertr-550	132	2	,	,	PUNCT
ertr-550	132	3	a.	a.	NOUN
ertr-550	132	4	and	and	CCONJ
ertr-550	132	5	de	de	PROPN
ertr-550	132	6	jong	jong	PROPN
ertr-550	132	7	,	,	PUNCT
ertr-550	132	8	s.	s.	PROPN
ertr-550	132	9	(	(	PUNCT
ertr-550	132	10	2006	2006	NUM
ertr-550	132	11	)	)	PUNCT
ertr-550	132	12	cross	cross	ADJ
ertr-550	132	13	-	-	ADJ
ertr-550	132	14	country	country	ADJ
ertr-550	132	15	differences	difference	NOUN
ertr-550	132	16	in	in	ADP
ertr-550	132	17	ict	ict	PROPN
ertr-550	132	18	adoption	adoption	NOUN
ertr-550	132	19	:	:	PUNCT
ertr-550	132	20	a	a	DET
ertr-550	132	21	consequence	consequence	NOUN
ertr-550	132	22	of	of	ADP
ertr-550	132	23	culture	culture	NOUN
ertr-550	132	24	?	?	PUNCT
ertr-550	133	1	journal	journal	NOUN
ertr-550	133	2	of	of	ADP
ertr-550	133	3	world	world	PROPN
ertr-550	133	4	business	business	PROPN
ertr-550	133	5	41	41	NUM
ertr-550	133	6	,	,	PUNCT
ertr-550	133	7	pp	pp	ADJ
ertr-550	133	8	.	.	PUNCT
ertr-550	134	1	302	302	NUM
ertr-550	134	2	-	-	SYM
ertr-550	134	3	314	314	NUM
ertr-550	134	4	.	.	PUNCT
ertr-550	135	1	friedman	friedman	PROPN
ertr-550	135	2	,	,	PUNCT
ertr-550	135	3	b.	b.	PROPN
ertr-550	135	4	(	(	PUNCT
ertr-550	135	5	2007	2007	NUM
ertr-550	135	6	)	)	PUNCT
ertr-550	135	7	globalization	globalization	NOUN
ertr-550	135	8	implications	implication	NOUN
ertr-550	135	9	for	for	ADP
ertr-550	135	10	human	human	ADJ
ertr-550	135	11	resource	resource	NOUN
ertr-550	135	12	management	management	NOUN
ertr-550	135	13	roles	role	NOUN
ertr-550	135	14	.	.	PUNCT
ertr-550	136	1	employee	employee	NOUN
ertr-550	136	2	responsibilities	responsibility	NOUN
ertr-550	136	3	and	and	CCONJ
ertr-550	136	4	rights	right	NOUN
ertr-550	136	5	journal	journal	NOUN
ertr-550	136	6	19(3	19(3	NUM
ertr-550	136	7	)	)	PUNCT
ertr-550	136	8	,	,	PUNCT
ertr-550	136	9	pp	pp	PROPN
ertr-550	136	10	.	.	PUNCT
ertr-550	137	1	157	157	NUM
ertr-550	137	2	-	-	SYM
ertr-550	137	3	171	171	NUM
ertr-550	137	4	.	.	PUNCT
ertr-550	138	1	gannon	gannon	PROPN
ertr-550	138	2	,	,	PUNCT
ertr-550	138	3	m.	m.	NOUN
ertr-550	138	4	and	and	CCONJ
ertr-550	138	5	newman	newman	PROPN
ertr-550	138	6	,	,	PUNCT
ertr-550	138	7	k.	k.	PROPN
ertr-550	138	8	(	(	PUNCT
ertr-550	138	9	2002	2002	NUM
ertr-550	138	10	)	)	PUNCT
ertr-550	138	11	the	the	DET
ertr-550	138	12	blackwell	blackwell	PROPN
ertr-550	138	13	handbook	handbook	NOUN
ertr-550	138	14	of	of	ADP
ertr-550	138	15	cross	cross	ADJ
ertr-550	138	16	-	-	ADJ
ertr-550	138	17	cultural	cultural	ADJ
ertr-550	138	18	management	management	NOUN
ertr-550	138	19	.	.	PUNCT
ertr-550	139	1	oxford	oxford	NOUN
ertr-550	139	2	:	:	PUNCT
ertr-550	139	3	blackwell	blackwell	PROPN
ertr-550	139	4	business	business	NOUN
ertr-550	139	5	.	.	PUNCT
ertr-550	140	1	griffith	griffith	PROPN
ertr-550	140	2	,	,	PUNCT
ertr-550	140	3	d.	d.	PROPN
ertr-550	140	4	,	,	PUNCT
ertr-550	140	5	hu	hu	PROPN
ertr-550	140	6	,	,	PUNCT
ertr-550	140	7	m.	m.	NOUN
ertr-550	140	8	and	and	CCONJ
ertr-550	140	9	ryans	ryan	NOUN
ertr-550	140	10	,	,	PUNCT
ertr-550	140	11	j.	j.	PROPN
ertr-550	140	12	(	(	PUNCT
ertr-550	140	13	2000	2000	NUM
ertr-550	140	14	)	)	PUNCT
ertr-550	140	15	process	process	NOUN
ertr-550	140	16	standardization	standardization	NOUN
ertr-550	140	17	across	across	ADP
ertr-550	140	18	intraand	intraand	NOUN
ertr-550	140	19	intercultural	intercultural	ADJ
ertr-550	140	20	relationships	relationship	NOUN
ertr-550	140	21	.	.	PUNCT
ertr-550	141	1	journal	journal	PROPN
ertr-550	141	2	of	of	ADP
ertr-550	141	3	international	international	ADJ
ertr-550	141	4	business	business	NOUN
ertr-550	141	5	studies	study	NOUN
ertr-550	141	6	31(2	31(2	NUM
ertr-550	141	7	)	)	PUNCT
ertr-550	141	8	,	,	PUNCT
ertr-550	141	9	303	303	NUM
ertr-550	141	10	-	-	SYM
ertr-550	141	11	324	324	NUM
ertr-550	141	12	.	.	PUNCT
ertr-550	142	1	hofstede	hofstede	PROPN
ertr-550	142	2	,	,	PUNCT
ertr-550	142	3	g.	g.	PROPN
ertr-550	142	4	(	(	PUNCT
ertr-550	142	5	2001	2001	NUM
ertr-550	142	6	)	)	PUNCT
ertr-550	142	7	culture	culture	NOUN
ertr-550	142	8	's	's	PART
ertr-550	142	9	consequences	consequence	NOUN
ertr-550	142	10	:	:	PUNCT
ertr-550	142	11	comparing	compare	VERB
ertr-550	142	12	values	value	NOUN
ertr-550	142	13	,	,	PUNCT
ertr-550	142	14	behaviors	behavior	NOUN
ertr-550	142	15	,	,	PUNCT
ertr-550	142	16	institutions	institution	NOUN
ertr-550	142	17	,	,	PUNCT
ertr-550	142	18	and	and	CCONJ
ertr-550	142	19	organizations	organization	NOUN
ertr-550	142	20	across	across	ADP
ertr-550	142	21	nations	nation	NOUN
ertr-550	142	22	.	.	PUNCT
ertr-550	143	1	2nd	2nd	ADJ
ertr-550	143	2	ed	ed	NOUN
ertr-550	143	3	.	.	PUNCT
ertr-550	144	1	london	london	PROPN
ertr-550	144	2	:	:	PUNCT
ertr-550	144	3	sage	sage	NOUN
ertr-550	144	4	.	.	PUNCT
ertr-550	145	1	hudson	hudson	PROPN
ertr-550	145	2	,	,	PUNCT
ertr-550	145	3	s.	s.	PROPN
ertr-550	145	4	and	and	CCONJ
ertr-550	145	5	hudson	hudson	PROPN
ertr-550	145	6	,	,	PUNCT
ertr-550	145	7	l.	l.	PROPN
ertr-550	145	8	(	(	PUNCT
ertr-550	145	9	2013	2013	NUM
ertr-550	145	10	)	)	PUNCT
ertr-550	145	11	customer	customer	NOUN
ertr-550	145	12	service	service	NOUN
ertr-550	145	13	in	in	ADP
ertr-550	145	14	tourism	tourism	NOUN
ertr-550	145	15	and	and	CCONJ
ertr-550	145	16	hospitality	hospitality	NOUN
ertr-550	145	17	.	.	PUNCT
ertr-550	146	1	oxford	oxford	NOUN
ertr-550	146	2	:	:	PUNCT
ertr-550	146	3	goodfellow	goodfellow	NOUN
ertr-550	146	4	publishers	publisher	NOUN
ertr-550	146	5	.	.	PUNCT
ertr-550	147	1	kokkinou	kokkinou	NOUN
ertr-550	147	2	,	,	PUNCT
ertr-550	147	3	a.	a.	NOUN
ertr-550	147	4	and	and	CCONJ
ertr-550	147	5	cranage	cranage	NOUN
ertr-550	147	6	,	,	PUNCT
ertr-550	147	7	d.	d.	PROPN
ertr-550	147	8	(	(	PUNCT
ertr-550	147	9	2013	2013	NUM
ertr-550	147	10	)	)	PUNCT
ertr-550	147	11	using	use	VERB
ertr-550	147	12	self	self	NOUN
ertr-550	147	13	-	-	PUNCT
ertr-550	147	14	service	service	NOUN
ertr-550	147	15	technology	technology	NOUN
ertr-550	147	16	to	to	PART
ertr-550	147	17	reduce	reduce	VERB
ertr-550	147	18	customer	customer	NOUN
ertr-550	147	19	waiting	waiting	NOUN
ertr-550	147	20	times	time	NOUN
ertr-550	147	21	.	.	PUNCT
ertr-550	148	1	international	international	ADJ
ertr-550	148	2	journal	journal	PROPN
ertr-550	148	3	of	of	ADP
ertr-550	148	4	hospitality	hospitality	PROPN
ertr-550	148	5	management	management	NOUN
ertr-550	148	6	33	33	NUM
ertr-550	148	7	,	,	PUNCT
ertr-550	148	8	pp	pp	ADJ
ertr-550	148	9	.	.	PUNCT
ertr-550	149	1	435	435	NUM
ertr-550	149	2	-	-	SYM
ertr-550	149	3	445	445	NUM
ertr-550	149	4	.	.	PUNCT
ertr-550	150	1	larivière	larivière	PROPN
ertr-550	150	2	,	,	PUNCT
ertr-550	150	3	b.	b.	PROPN
ertr-550	150	4	,	,	PUNCT
ertr-550	150	5	bowen	bowen	PROPN
ertr-550	150	6	,	,	PUNCT
ertr-550	150	7	d.	d.	PROPN
ertr-550	150	8	,	,	PUNCT
ertr-550	150	9	andreassen	andreassen	PROPN
ertr-550	150	10	,	,	PUNCT
ertr-550	150	11	t.	t.	PROPN
ertr-550	150	12	,	,	PUNCT
ertr-550	150	13	kunz	kunz	PROPN
ertr-550	150	14	,	,	PUNCT
ertr-550	150	15	w.	w.	PROPN
ertr-550	150	16	,	,	PUNCT
ertr-550	150	17	sirianni	sirianni	PROPN
ertr-550	150	18	,	,	PUNCT
ertr-550	150	19	n.	n.	PROPN
ertr-550	150	20	,	,	PUNCT
ertr-550	150	21	voss	voss	PROPN
ertr-550	150	22	,	,	PUNCT
ertr-550	150	23	c.	c.	PROPN
ertr-550	150	24	,	,	PUNCT
ertr-550	150	25	wünderlich	wünderlich	NOUN
ertr-550	150	26	,	,	PUNCT
ertr-550	150	27	n.	n.	PROPN
ertr-550	150	28	and	and	CCONJ
ertr-550	150	29	de	de	PROPN
ertr-550	150	30	keyser	keyser	PROPN
ertr-550	150	31	,	,	PUNCT
ertr-550	150	32	a.	a.	NOUN
ertr-550	150	33	(	(	PUNCT
ertr-550	150	34	2017	2017	NUM
ertr-550	150	35	)	)	PUNCT
ertr-550	150	36	“	"	PUNCT
ertr-550	150	37	service	service	NOUN
ertr-550	150	38	encounter	encounter	NOUN
ertr-550	150	39	2.0	2.0	NUM
ertr-550	150	40	”	"	PUNCT
ertr-550	150	41	:	:	PUNCT
ertr-550	150	42	an	an	DET
ertr-550	150	43	investigation	investigation	NOUN
ertr-550	150	44	into	into	ADP
ertr-550	150	45	the	the	DET
ertr-550	150	46	roles	role	NOUN
ertr-550	150	47	of	of	ADP
ertr-550	150	48	technology	technology	NOUN
ertr-550	150	49	,	,	PUNCT
ertr-550	150	50	employees	employee	NOUN
ertr-550	150	51	and	and	CCONJ
ertr-550	150	52	customers	customer	NOUN
ertr-550	150	53	.	.	PUNCT
ertr-550	151	1	journal	journal	PROPN
ertr-550	151	2	of	of	ADP
ertr-550	151	3	business	business	NOUN
ertr-550	151	4	research	research	PROPN
ertr-550	151	5	79	79	NUM
ertr-550	151	6	,	,	PUNCT
ertr-550	151	7	pp	pp	ADJ
ertr-550	151	8	.	.	PUNCT
ertr-550	152	1	238	238	NUM
ertr-550	152	2	-	-	SYM
ertr-550	152	3	246	246	NUM
ertr-550	152	4	.	.	PUNCT
ertr-550	153	1	lee	lee	PROPN
ertr-550	153	2	,	,	PUNCT
ertr-550	153	3	s	s	PROPN
ertr-550	153	4	-	-	PUNCT
ertr-550	153	5	g.	g.	NOUN
ertr-550	153	6	,	,	PUNCT
ertr-550	153	7	trimi	trimi	PROPN
ertr-550	153	8	,	,	PUNCT
ertr-550	153	9	s.	s.	PROPN
ertr-550	153	10	and	and	CCONJ
ertr-550	153	11	kim	kim	PROPN
ertr-550	153	12	,	,	PUNCT
ertr-550	153	13	c.	c.	PROPN
ertr-550	153	14	(	(	PUNCT
ertr-550	153	15	2013	2013	NUM
ertr-550	153	16	)	)	PUNCT
ertr-550	153	17	the	the	DET
ertr-550	153	18	impact	impact	NOUN
ertr-550	153	19	of	of	ADP
ertr-550	153	20	cultural	cultural	ADJ
ertr-550	153	21	differences	difference	NOUN
ertr-550	153	22	on	on	ADP
ertr-550	153	23	technology	technology	NOUN
ertr-550	153	24	adoption	adoption	NOUN
ertr-550	153	25	.	.	PUNCT
ertr-550	154	1	journal	journal	NOUN
ertr-550	154	2	of	of	ADP
ertr-550	154	3	world	world	PROPN
ertr-550	154	4	business	business	NOUN
ertr-550	154	5	48	48	NUM
ertr-550	154	6	,	,	PUNCT
ertr-550	154	7	pp	pp	ADJ
ertr-550	154	8	.	.	PUNCT
ertr-550	155	1	20	20	NUM
ertr-550	155	2	-	-	SYM
ertr-550	155	3	29	29	NUM
ertr-550	155	4	.	.	PUNCT
ertr-550	156	1	lillicrap	lillicrap	PROPN
ertr-550	156	2	,	,	PUNCT
ertr-550	156	3	d.	d.	PROPN
ertr-550	156	4	and	and	CCONJ
ertr-550	156	5	cousins	cousin	NOUN
ertr-550	156	6	,	,	PUNCT
ertr-550	156	7	j.	j.	PROPN
ertr-550	156	8	(	(	PUNCT
ertr-550	156	9	2010	2010	NUM
ertr-550	156	10	)	)	PUNCT
ertr-550	156	11	food	food	NOUN
ertr-550	156	12	and	and	CCONJ
ertr-550	156	13	beverage	beverage	NOUN
ertr-550	156	14	service	service	NOUN
ertr-550	156	15	.	.	PUNCT
ertr-550	157	1	8th	8th	ADJ
ertr-550	157	2	ed	ed	NOUN
ertr-550	157	3	.	.	PUNCT
ertr-550	158	1	london	london	PROPN
ertr-550	158	2	:	:	PUNCT
ertr-550	158	3	hadder	hadder	PROPN
ertr-550	158	4	education	education	PROPN
ertr-550	158	5	.	.	PUNCT
ertr-550	159	1	ostrom	ostrom	ADJ
ertr-550	159	2	,	,	PUNCT
ertr-550	159	3	a.	a.	NOUN
ertr-550	159	4	,	,	PUNCT
ertr-550	159	5	parasuraman	parasuraman	NOUN
ertr-550	159	6	,	,	PUNCT
ertr-550	159	7	a.	a.	NOUN
ertr-550	159	8	,	,	PUNCT
ertr-550	159	9	bowen	bowen	PROPN
ertr-550	159	10	,	,	PUNCT
ertr-550	159	11	d.	d.	PROPN
ertr-550	159	12	,	,	PUNCT
ertr-550	159	13	patricio	patricio	PROPN
ertr-550	159	14	,	,	PUNCT
ertr-550	159	15	l.	l.	PROPN
ertr-550	159	16	and	and	CCONJ
ertr-550	159	17	voss	voss	PROPN
ertr-550	159	18	,	,	PUNCT
ertr-550	159	19	c.	c.	PROPN
ertr-550	159	20	(	(	PUNCT
ertr-550	159	21	2015	2015	NUM
ertr-550	159	22	)	)	PUNCT
ertr-550	159	23	service	service	NOUN
ertr-550	159	24	research	research	NOUN
ertr-550	159	25	priorities	priority	NOUN
ertr-550	159	26	in	in	ADP
ertr-550	159	27	a	a	DET
ertr-550	159	28	rapidly	rapidly	ADV
ertr-550	159	29	changing	change	VERB
ertr-550	159	30	context	context	NOUN
ertr-550	159	31	.	.	PUNCT
ertr-550	160	1	journal	journal	NOUN
ertr-550	160	2	of	of	ADP
ertr-550	160	3	service	service	NOUN
ertr-550	160	4	research	research	NOUN
ertr-550	160	5	,	,	PUNCT
ertr-550	160	6	vol	vol	NOUN
ertr-550	160	7	.	.	PROPN
ertr-550	160	8	18	18	NUM
ertr-550	160	9	,	,	PUNCT
ertr-550	160	10	pp	pp	ADJ
ertr-550	160	11	.	.	PUNCT
ertr-550	160	12	127159	127159	NUM
ertr-550	160	13	.	.	PUNCT
ertr-550	161	1	pozniak	pozniak	PROPN
ertr-550	161	2	,	,	PUNCT
ertr-550	161	3	h.	h.	PROPN
ertr-550	161	4	(	(	PUNCT
ertr-550	161	5	2018	2018	NUM
ertr-550	161	6	)	)	PUNCT
ertr-550	161	7	what	what	PRON
ertr-550	161	8	is	be	AUX
ertr-550	161	9	‘	'	PUNCT
ertr-550	161	10	cobotics	cobotic	NOUN
ertr-550	161	11	’	'	PUNCT
ertr-550	161	12	and	and	CCONJ
ertr-550	161	13	how	how	SCONJ
ertr-550	161	14	could	could	AUX
ertr-550	161	15	this	this	PRON
ertr-550	161	16	transform	transform	VERB
ertr-550	161	17	manufacturing	manufacturing	NOUN
ertr-550	161	18	?	?	PUNCT
ertr-550	162	1	available	available	ADJ
ertr-550	162	2	at	at	ADP
ertr-550	162	3	:	:	PUNCT
ertr-550	162	4	https://www.telegraph.co.uk/education/stem-awards/defencetechnology/cobotics-transform-manufacturing/	https://www.telegraph.co.uk/education/stem-awards/defencetechnology/cobotics-transform-manufacturing/	ADJ
ertr-550	162	5	(	(	PUNCT
ertr-550	162	6	accessed	access	VERB
ertr-550	162	7	11th	11th	ADJ
ertr-550	162	8	august	august	PROPN
ertr-550	162	9	2019	2019	NUM
ertr-550	162	10	)	)	PUNCT
ertr-550	162	11	.	.	PUNCT
ertr-550	163	1	restaurant	restaurant	NOUN
ertr-550	163	2	business	business	NOUN
ertr-550	163	3	.	.	PUNCT
ertr-550	164	1	(	(	PUNCT
ertr-550	164	2	2018	2018	NUM
ertr-550	164	3	)	)	PUNCT
ertr-550	164	4	screen	screen	NOUN
ertr-550	164	5	savers	saver	NOUN
ertr-550	164	6	:	:	PUNCT
ertr-550	164	7	operators	operator	NOUN
ertr-550	164	8	say	say	VERB
ertr-550	164	9	the	the	DET
ertr-550	164	10	right	right	ADJ
ertr-550	164	11	kitchen	kitchen	NOUN
ertr-550	164	12	display	display	NOUN
ertr-550	164	13	system	system	NOUN
ertr-550	164	14	can	can	AUX
ertr-550	164	15	streamline	streamline	VERB
ertr-550	164	16	order	order	NOUN
ertr-550	164	17	fulfilment	fulfilment	NOUN
ertr-550	164	18	and	and	CCONJ
ertr-550	164	19	costs	cost	NOUN
ertr-550	164	20	.	.	PUNCT
ertr-550	165	1	restaurant	restaurant	NOUN
ertr-550	165	2	business	business	NOUN
ertr-550	165	3	116(8	116(8	NUM
ertr-550	165	4	)	)	PUNCT
ertr-550	165	5	,	,	PUNCT
ertr-550	165	6	pp	pp	ADP
ertr-550	165	7	.	.	PUNCT
ertr-550	165	8	28	28	NUM
ertr-550	165	9	.	.	PUNCT
ertr-550	166	1	rosenbaum	rosenbaum	PROPN
ertr-550	166	2	,	,	PUNCT
ertr-550	166	3	m.	m.	NOUN
ertr-550	166	4	and	and	CCONJ
ertr-550	166	5	wong	wong	PROPN
ertr-550	166	6	,	,	PUNCT
ertr-550	166	7	i.	i.	PROPN
ertr-550	166	8	(	(	PUNCT
ertr-550	166	9	2015	2015	NUM
ertr-550	166	10	)	)	PUNCT
ertr-550	166	11	if	if	SCONJ
ertr-550	166	12	you	you	PRON
ertr-550	166	13	install	install	VERB
ertr-550	166	14	it	it	PRON
ertr-550	166	15	,	,	PUNCT
ertr-550	166	16	will	will	AUX
ertr-550	166	17	they	they	PRON
ertr-550	166	18	use	use	VERB
ertr-550	166	19	it	it	PRON
ertr-550	166	20	?	?	PUNCT
ertr-550	167	1	understanding	understand	VERB
ertr-550	167	2	why	why	SCONJ
ertr-550	167	3	hospitality	hospitality	NOUN
ertr-550	167	4	customers	customer	NOUN
ertr-550	167	5	take	take	VERB
ertr-550	167	6	“	"	PUNCT
ertr-550	167	7	technological	technological	ADJ
ertr-550	167	8	pauses	pause	NOUN
ertr-550	167	9	”	"	PUNCT
ertr-550	167	10	from	from	ADP
ertr-550	167	11	self	self	NOUN
ertr-550	167	12	-	-	PUNCT
ertr-550	167	13	service	service	NOUN
ertr-550	167	14	technology	technology	NOUN
ertr-550	167	15	.	.	PUNCT
ertr-550	168	1	journal	journal	PROPN
ertr-550	168	2	of	of	ADP
ertr-550	168	3	business	business	NOUN
ertr-550	168	4	research	research	NOUN
ertr-550	168	5	68	68	NUM
ertr-550	168	6	,	,	PUNCT
ertr-550	168	7	pp	pp	ADJ
ertr-550	168	8	.	.	PUNCT
ertr-550	169	1	1862	1862	NUM
ertr-550	169	2	-	-	SYM
ertr-550	169	3	1868	1868	NUM
ertr-550	169	4	.	.	PUNCT
ertr-550	170	1	schmelzer	schmelzer	PROPN
ertr-550	170	2	,	,	PUNCT
ertr-550	170	3	r.	r.	PROPN
ertr-550	170	4	(	(	PUNCT
ertr-550	170	5	2019	2019	NUM
ertr-550	170	6	)	)	PUNCT
ertr-550	170	7	the	the	DET
ertr-550	170	8	achilles	achille	NOUN
ertr-550	170	9	’	'	PUNCT
ertr-550	170	10	heel	heel	NOUN
ertr-550	170	11	of	of	ADP
ertr-550	170	12	ai	ai	PROPN
ertr-550	170	13	.	.	PROPN
ertr-550	170	14	available	available	ADJ
ertr-550	170	15	at	at	ADP
ertr-550	170	16	:	:	PUNCT
ertr-550	170	17	https://www.forbes.com/sites/cognitiveworld/2019/03/07/the-achilles-heel-ofai/#707aaeb27be7	https://www.forbes.com/sites/cognitiveworld/2019/03/07/the-achilles-heel-ofai/#707aaeb27be7	X
ertr-550	170	18	(	(	PUNCT
ertr-550	170	19	accessed	access	VERB
ertr-550	170	20	11th	11th	ADJ
ertr-550	170	21	august	august	PROPN
ertr-550	170	22	2019	2019	NUM
ertr-550	170	23	)	)	PUNCT
ertr-550	170	24	.	.	PUNCT
ertr-550	171	1	steers	steer	NOUN
ertr-550	171	2	,	,	PUNCT
ertr-550	171	3	r.	r.	PROPN
ertr-550	171	4	,	,	PUNCT
ertr-550	171	5	meyer	meyer	PROPN
ertr-550	171	6	,	,	PUNCT
ertr-550	171	7	a.	a.	PROPN
ertr-550	171	8	and	and	CCONJ
ertr-550	171	9	sanchez	sanchez	NOUN
ertr-550	171	10	-	-	PUNCT
ertr-550	171	11	runde	runde	PROPN
ertr-550	171	12	,	,	PUNCT
ertr-550	171	13	c.	c.	NOUN
ertr-550	171	14	(	(	PUNCT
ertr-550	171	15	2008	2008	NUM
ertr-550	171	16	)	)	PUNCT
ertr-550	171	17	national	national	ADJ
ertr-550	171	18	culture	culture	NOUN
ertr-550	171	19	and	and	CCONJ
ertr-550	171	20	the	the	DET
ertr-550	171	21	adoption	adoption	NOUN
ertr-550	171	22	of	of	ADP
ertr-550	171	23	new	new	ADJ
ertr-550	171	24	technologies	technology	NOUN
ertr-550	171	25	.	.	PUNCT
ertr-550	172	1	journal	journal	PROPN
ertr-550	172	2	of	of	ADP
ertr-550	172	3	world	world	PROPN
ertr-550	172	4	business	business	PROPN
ertr-550	172	5	43	43	NUM
ertr-550	172	6	,	,	PUNCT
ertr-550	172	7	pp	pp	ADJ
ertr-550	172	8	.	.	PUNCT
ertr-550	173	1	255	255	NUM
ertr-550	173	2	-	-	SYM
ertr-550	173	3	260	260	NUM
ertr-550	173	4	.	.	PUNCT
ertr-550	173	5	tuomi	tuomi	NOUN
ertr-550	173	6	,	,	PUNCT
ertr-550	173	7	a.	a.	NOUN
ertr-550	173	8	,	,	PUNCT
ertr-550	173	9	tussyadiah	tussyadiah	PROPN
ertr-550	173	10	,	,	PUNCT
ertr-550	173	11	i.	i.	NOUN
ertr-550	173	12	and	and	CCONJ
ertr-550	173	13	stienmetz	stienmetz	VERB
ertr-550	173	14	,	,	PUNCT
ertr-550	173	15	j.	j.	PROPN
ertr-550	173	16	(	(	PUNCT
ertr-550	173	17	2019	2019	NUM
ertr-550	173	18	)	)	PUNCT
ertr-550	173	19	leveraging	leverage	VERB
ertr-550	173	20	lego	lego	NOUN
ertr-550	173	21	®	®	NOUN
ertr-550	173	22	serious	serious	ADJ
ertr-550	173	23	play	play	NOUN
ertr-550	173	24	®	®	NOUN
ertr-550	173	25	to	to	PART
ertr-550	173	26	embrace	embrace	VERB
ertr-550	173	27	ai	ai	VERB
ertr-550	173	28	and	and	CCONJ
ertr-550	173	29	robots	robot	NOUN
ertr-550	173	30	in	in	ADP
ertr-550	173	31	tourism	tourism	NOUN
ertr-550	173	32	.	.	PUNCT
ertr-550	174	1	annals	annal	NOUN
ertr-550	174	2	of	of	ADP
ertr-550	174	3	tourism	tourism	NOUN
ertr-550	174	4	research	research	NOUN
ertr-550	174	5	(	(	PUNCT
ertr-550	174	6	forthcoming	forthcoming	ADJ
ertr-550	174	7	)	)	PUNCT
ertr-550	174	8	.	.	PUNCT
ertr-550	175	1	united	united	PROPN
ertr-550	175	2	nations	nations	PROPN
ertr-550	175	3	.	.	PUNCT
ertr-550	176	1	(	(	PUNCT
ertr-550	176	2	2018	2018	NUM
ertr-550	176	3	)	)	PUNCT
ertr-550	176	4	the	the	DET
ertr-550	176	5	sustainable	sustainable	ADJ
ertr-550	176	6	development	development	NOUN
ertr-550	176	7	goals	goal	NOUN
ertr-550	176	8	report	report	VERB
ertr-550	176	9	2018	2018	NUM
ertr-550	176	10	.	.	PUNCT
ertr-550	177	1	available	available	ADJ
ertr-550	177	2	at	at	ADP
ertr-550	177	3	:	:	PUNCT
ertr-550	177	4	https://unstats.un.org/sdgs/files/report/2018/thesustainabledevelopmentgoalsreport20	https://unstats.un.org/sdgs/files/report/2018/thesustainabledevelopmentgoalsreport20	ADJ
ertr-550	177	5	18-en.pdf	18-en.pdf	NUM
ertr-550	177	6	(	(	PUNCT
ertr-550	177	7	accessed	access	VERB
ertr-550	177	8	11th	11th	ADJ
ertr-550	177	9	august	august	PROPN
ertr-550	177	10	2019	2019	NUM
ertr-550	177	11	)	)	PUNCT
ertr-550	177	12	.	.	PUNCT
ertr-550	178	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-550	179	1	e	e	X
ertr-550	179	2	-	-	NOUN
ertr-550	179	3	review	review	NOUN
ertr-550	179	4	of	of	ADP
ertr-550	179	5	tourism	tourism	NOUN
ertr-550	179	6	research	research	NOUN
ertr-550	179	7	(	(	PUNCT
ertr-550	179	8	ertr	ertr	NOUN
ertr-550	179	9	)	)	PUNCT
ertr-550	179	10	,	,	PUNCT
ertr-550	179	11	vol	vol	NOUN
ertr-550	179	12	.	.	PROPN
ertr-550	179	13	17	17	NUM
ertr-550	179	14	,	,	PUNCT
ertr-550	179	15	no	no	INTJ
ertr-550	179	16	.	.	NOUN
ertr-550	179	17	5	5	NUM
ertr-550	179	18	,	,	PUNCT
ertr-550	179	19	2020	2020	NUM
ertr-550	179	20	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-550	179	21	673	673	NUM
ertr-550	179	22	world	world	PROPN
ertr-550	179	23	economic	economic	PROPN
ertr-550	179	24	forum	forum	PROPN
ertr-550	179	25	.	.	PUNCT
ertr-550	180	1	(	(	PUNCT
ertr-550	180	2	2018	2018	NUM
ertr-550	180	3	)	)	PUNCT
ertr-550	180	4	the	the	DET
ertr-550	180	5	future	future	NOUN
ertr-550	180	6	of	of	ADP
ertr-550	180	7	jobs	job	NOUN
ertr-550	180	8	report	report	NOUN
ertr-550	180	9	.	.	PUNCT
ertr-550	181	1	available	available	ADJ
ertr-550	181	2	at	at	ADP
ertr-550	181	3	:	:	PUNCT
ertr-550	181	4	http://www3.weforum.org/docs/wef_future_of_jobs_2018.pdf	http://www3.weforum.org/docs/wef_future_of_jobs_2018.pdf	PROPN
ertr-550	181	5	(	(	PUNCT
ertr-550	181	6	accessed	access	VERB
ertr-550	181	7	11th	11th	ADJ
ertr-550	181	8	august	august	PROPN
ertr-550	181	9	2019	2019	NUM
ertr-550	181	10	)	)	PUNCT
ertr-550	181	11	.	.	PUNCT
ertr-550	182	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN