id	sid	tid	token	lemma	pos
ertr-561	1	1	e	e	X
ertr-561	1	2	-	-	NOUN
ertr-561	1	3	review	review	NOUN
ertr-561	1	4	of	of	ADP
ertr-561	1	5	tourism	tourism	NOUN
ertr-561	1	6	research	research	NOUN
ertr-561	1	7	(	(	PUNCT
ertr-561	1	8	ertr	ertr	NOUN
ertr-561	1	9	)	)	PUNCT
ertr-561	1	10	,	,	PUNCT
ertr-561	1	11	vol	vol	NOUN
ertr-561	1	12	.	.	PROPN
ertr-561	1	13	17	17	NUM
ertr-561	1	14	,	,	PUNCT
ertr-561	1	15	no	no	INTJ
ertr-561	1	16	.	.	NOUN
ertr-561	1	17	5	5	NUM
ertr-561	1	18	,	,	PUNCT
ertr-561	1	19	2020	2020	NUM
ertr-561	1	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-561	1	21	793	793	NUM
ertr-561	1	22	chung	chung	PROPN
ertr-561	1	23	-	-	PUNCT
ertr-561	1	24	en	en	PROPN
ertr-561	1	25	yu	yu	PROPN
ertr-561	1	26	salzburg	salzburg	PROPN
ertr-561	1	27	university	university	PROPN
ertr-561	1	28	of	of	ADP
ertr-561	1	29	applied	apply	VERB
ertr-561	1	30	sciences	science	NOUN
ertr-561	1	31	emotional	emotional	ADJ
ertr-561	1	32	contagion	contagion	NOUN
ertr-561	1	33	in	in	ADP
ertr-561	1	34	human	human	ADJ
ertr-561	1	35	-	-	PUNCT
ertr-561	1	36	robot	robot	NOUN
ertr-561	1	37	interaction	interaction	NOUN
ertr-561	1	38	emotional	emotional	ADJ
ertr-561	1	39	contagion	contagion	NOUN
ertr-561	1	40	is	be	AUX
ertr-561	1	41	particularly	particularly	ADV
ertr-561	1	42	important	important	ADJ
ertr-561	1	43	in	in	ADP
ertr-561	1	44	face	face	NOUN
ertr-561	1	45	-	-	PUNCT
ertr-561	1	46	to	to	ADP
ertr-561	1	47	-	-	PUNCT
ertr-561	1	48	face	face	NOUN
ertr-561	1	49	interaction	interaction	NOUN
ertr-561	1	50	,	,	PUNCT
ertr-561	1	51	and	and	CCONJ
ertr-561	1	52	hospitality	hospitality	NOUN
ertr-561	1	53	industry	industry	NOUN
ertr-561	1	54	is	be	AUX
ertr-561	1	55	no	no	DET
ertr-561	1	56	exception	exception	NOUN
ertr-561	1	57	.	.	PUNCT
ertr-561	2	1	given	give	VERB
ertr-561	2	2	that	that	DET
ertr-561	2	3	emotion	emotion	NOUN
ertr-561	2	4	is	be	AUX
ertr-561	2	5	contagious	contagious	ADJ
ertr-561	2	6	,	,	PUNCT
ertr-561	2	7	its	its	PRON
ertr-561	2	8	effects	effect	NOUN
ertr-561	2	9	in	in	ADP
ertr-561	2	10	human	human	ADJ
ertr-561	2	11	-	-	PUNCT
ertr-561	2	12	robot	robot	NOUN
ertr-561	2	13	interaction	interaction	NOUN
ertr-561	2	14	remain	remain	VERB
ertr-561	2	15	largely	largely	ADV
ertr-561	2	16	unknown	unknown	ADJ
ertr-561	2	17	.	.	PUNCT
ertr-561	3	1	this	this	DET
ertr-561	3	2	paper	paper	NOUN
ertr-561	3	3	takes	take	VERB
ertr-561	3	4	sophia	sophia	PROPN
ertr-561	3	5	,	,	PUNCT
ertr-561	3	6	the	the	DET
ertr-561	3	7	first	first	ADJ
ertr-561	3	8	humanoid	humanoid	ADJ
ertr-561	3	9	robot	robot	NOUN
ertr-561	3	10	that	that	PRON
ertr-561	3	11	can	can	AUX
ertr-561	3	12	display	display	VERB
ertr-561	3	13	emotions	emotion	NOUN
ertr-561	3	14	,	,	PUNCT
ertr-561	3	15	as	as	ADP
ertr-561	3	16	a	a	DET
ertr-561	3	17	reference	reference	NOUN
ertr-561	3	18	point	point	NOUN
ertr-561	3	19	,	,	PUNCT
ertr-561	3	20	and	and	CCONJ
ertr-561	3	21	investigates	investigate	VERB
ertr-561	3	22	the	the	DET
ertr-561	3	23	emotional	emotional	ADJ
ertr-561	3	24	effect	effect	NOUN
ertr-561	3	25	on	on	ADP
ertr-561	3	26	online	online	ADJ
ertr-561	3	27	users	user	NOUN
ertr-561	3	28	’	’	PART
ertr-561	3	29	conative	conative	ADJ
ertr-561	3	30	reactions	reaction	NOUN
ertr-561	3	31	.	.	PUNCT
ertr-561	4	1	the	the	DET
ertr-561	4	2	results	result	NOUN
ertr-561	4	3	demonstrated	demonstrate	VERB
ertr-561	4	4	that	that	SCONJ
ertr-561	4	5	the	the	DET
ertr-561	4	6	expression	expression	NOUN
ertr-561	4	7	of	of	ADP
ertr-561	4	8	fear	fear	NOUN
ertr-561	4	9	and	and	CCONJ
ertr-561	4	10	disgust	disgust	NOUN
ertr-561	4	11	serves	serve	VERB
ertr-561	4	12	as	as	ADP
ertr-561	4	13	the	the	DET
ertr-561	4	14	influential	influential	ADJ
ertr-561	4	15	factors	factor	NOUN
ertr-561	4	16	in	in	ADP
ertr-561	4	17	affecting	affect	VERB
ertr-561	4	18	interests	interest	NOUN
ertr-561	4	19	and	and	CCONJ
ertr-561	4	20	engagements	engagement	NOUN
ertr-561	4	21	.	.	PUNCT
ertr-561	5	1	nevertheless	nevertheless	ADV
ertr-561	5	2	,	,	PUNCT
ertr-561	5	3	emotional	emotional	ADJ
ertr-561	5	4	contagion	contagion	NOUN
ertr-561	5	5	still	still	ADV
ertr-561	5	6	deserves	deserve	VERB
ertr-561	5	7	further	further	ADJ
ertr-561	5	8	exploration	exploration	NOUN
ertr-561	5	9	.	.	PUNCT
ertr-561	6	1	overall	overall	ADV
ertr-561	6	2	,	,	PUNCT
ertr-561	6	3	this	this	DET
ertr-561	6	4	research	research	NOUN
ertr-561	6	5	contributes	contribute	VERB
ertr-561	6	6	to	to	ADP
ertr-561	6	7	the	the	DET
ertr-561	6	8	existing	exist	VERB
ertr-561	6	9	body	body	NOUN
ertr-561	6	10	of	of	ADP
ertr-561	6	11	literature	literature	NOUN
ertr-561	6	12	related	relate	VERB
ertr-561	6	13	to	to	ADP
ertr-561	6	14	humanlike	humanlike	NOUN
ertr-561	6	15	service	service	NOUN
ertr-561	6	16	robot	robot	NOUN
ertr-561	6	17	,	,	PUNCT
ertr-561	6	18	emotional	emotional	ADJ
ertr-561	6	19	contagion	contagion	NOUN
ertr-561	6	20	,	,	PUNCT
ertr-561	6	21	and	and	CCONJ
ertr-561	6	22	human	human	ADJ
ertr-561	6	23	-	-	PUNCT
ertr-561	6	24	robot	robot	NOUN
ertr-561	6	25	interaction	interaction	NOUN
ertr-561	6	26	.	.	PUNCT
ertr-561	7	1	keywords	keyword	NOUN
ertr-561	7	2	:	:	PUNCT
ertr-561	7	3	emotional	emotional	ADJ
ertr-561	7	4	contagion	contagion	NOUN
ertr-561	7	5	;	;	PUNCT
ertr-561	7	6	humanoid	humanoid	NOUN
ertr-561	7	7	robot	robot	NOUN
ertr-561	7	8	;	;	PUNCT
ertr-561	7	9	robot	robot	NOUN
ertr-561	7	10	service	service	NOUN
ertr-561	7	11	;	;	PUNCT
ertr-561	7	12	engagement	engagement	NOUN
ertr-561	7	13	;	;	PUNCT
ertr-561	7	14	social	social	ADJ
ertr-561	7	15	media	media	NOUN
ertr-561	7	16	chung	chung	PROPN
ertr-561	7	17	-	-	PUNCT
ertr-561	7	18	en	en	PROPN
ertr-561	7	19	yu	yu	PROPN
ertr-561	7	20	innovation	innovation	PROPN
ertr-561	7	21	&	&	CCONJ
ertr-561	7	22	management	management	PROPN
ertr-561	7	23	in	in	ADP
ertr-561	7	24	tourism	tourism	NOUN
ertr-561	7	25	salzburg	salzburg	PROPN
ertr-561	7	26	university	university	PROPN
ertr-561	7	27	of	of	ADP
ertr-561	7	28	applied	apply	VERB
ertr-561	7	29	sciences	science	NOUN
ertr-561	7	30	a-5412	a-5412	PROPN
ertr-561	7	31	urstein	urstein	PROPN
ertr-561	7	32	süd	süd	PROPN
ertr-561	7	33	1	1	NUM
ertr-561	7	34	,	,	PUNCT
ertr-561	7	35	puch	puch	PROPN
ertr-561	7	36	/	/	SYM
ertr-561	7	37	salzburg	salzburg	PROPN
ertr-561	7	38	,	,	PUNCT
ertr-561	7	39	austria	austria	PROPN
ertr-561	7	40	email	email	NOUN
ertr-561	7	41	:	:	PUNCT
ertr-561	7	42	cyu.imte-m2018@fh-salzburg.ac.at	cyu.imte-m2018@fh-salzburg.ac.at	PROPN
ertr-561	8	1	chung	chung	PROPN
ertr-561	8	2	-	-	PUNCT
ertr-561	8	3	en	en	PROPN
ertr-561	8	4	(	(	PUNCT
ertr-561	8	5	joanne	joanne	PROPN
ertr-561	8	6	)	)	PUNCT
ertr-561	8	7	yu	yu	PROPN
ertr-561	8	8	received	receive	VERB
ertr-561	8	9	a	a	DET
ertr-561	8	10	bsc	bsc	PROPN
ertr-561	8	11	in	in	ADP
ertr-561	8	12	tourism	tourism	NOUN
ertr-561	8	13	event	event	NOUN
ertr-561	8	14	management	management	NOUN
ertr-561	8	15	from	from	ADP
ertr-561	8	16	institute	institute	PROPN
ertr-561	8	17	for	for	ADP
ertr-561	8	18	tourism	tourism	NOUN
ertr-561	8	19	studies	study	NOUN
ertr-561	8	20	(	(	PUNCT
ertr-561	8	21	ift	ift	NOUN
ertr-561	8	22	)	)	PUNCT
ertr-561	8	23	macau	macau	NOUN
ertr-561	8	24	.	.	PUNCT
ertr-561	9	1	currently	currently	ADV
ertr-561	9	2	she	she	PRON
ertr-561	9	3	is	be	AUX
ertr-561	9	4	a	a	DET
ertr-561	9	5	master	master	NOUN
ertr-561	9	6	student	student	NOUN
ertr-561	9	7	in	in	ADP
ertr-561	9	8	innovation	innovation	NOUN
ertr-561	9	9	and	and	CCONJ
ertr-561	9	10	management	management	NOUN
ertr-561	9	11	in	in	ADP
ertr-561	9	12	tourism	tourism	NOUN
ertr-561	9	13	at	at	ADP
ertr-561	9	14	salzburg	salzburg	PROPN
ertr-561	9	15	university	university	PROPN
ertr-561	9	16	of	of	ADP
ertr-561	9	17	applied	apply	VERB
ertr-561	9	18	sciences	science	NOUN
ertr-561	9	19	.	.	PUNCT
ertr-561	10	1	her	her	PRON
ertr-561	10	2	research	research	NOUN
ertr-561	10	3	interests	interest	NOUN
ertr-561	10	4	center	center	NOUN
ertr-561	10	5	on	on	ADP
ertr-561	10	6	the	the	DET
ertr-561	10	7	psychological	psychological	ADJ
ertr-561	10	8	and	and	CCONJ
ertr-561	10	9	sociological	sociological	ADJ
ertr-561	10	10	phenomena	phenomenon	NOUN
ertr-561	10	11	,	,	PUNCT
ertr-561	10	12	consumer	consumer	NOUN
ertr-561	10	13	experiences	experience	NOUN
ertr-561	10	14	and	and	CCONJ
ertr-561	10	15	emerging	emerge	VERB
ertr-561	10	16	technologies	technology	NOUN
ertr-561	10	17	in	in	ADP
ertr-561	10	18	tourism	tourism	NOUN
ertr-561	10	19	and	and	CCONJ
ertr-561	10	20	hospitality	hospitality	NOUN
ertr-561	10	21	.	.	PUNCT
ertr-561	11	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-561	11	2	mailto:cyu.imte-m2018@fh-salzburg.ac.at	mailto:cyu.imte-m2018@fh-salzburg.ac.at	NUM
ertr-561	12	1	e	e	NOUN
ertr-561	12	2	-	-	NOUN
ertr-561	12	3	review	review	NOUN
ertr-561	12	4	of	of	ADP
ertr-561	12	5	tourism	tourism	NOUN
ertr-561	12	6	research	research	NOUN
ertr-561	12	7	(	(	PUNCT
ertr-561	12	8	ertr	ertr	NOUN
ertr-561	12	9	)	)	PUNCT
ertr-561	12	10	,	,	PUNCT
ertr-561	12	11	vol	vol	NOUN
ertr-561	12	12	.	.	PROPN
ertr-561	12	13	17	17	NUM
ertr-561	12	14	,	,	PUNCT
ertr-561	12	15	no	no	INTJ
ertr-561	12	16	.	.	NOUN
ertr-561	12	17	5	5	NUM
ertr-561	12	18	,	,	PUNCT
ertr-561	12	19	2020	2020	NUM
ertr-561	12	20	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-561	12	21	794	794	NUM
ertr-561	12	22	background	background	NOUN
ertr-561	12	23	brain	brain	NOUN
ertr-561	12	24	plays	play	VERB
ertr-561	12	25	a	a	DET
ertr-561	12	26	crucial	crucial	ADJ
ertr-561	12	27	role	role	NOUN
ertr-561	12	28	in	in	ADP
ertr-561	12	29	emotional	emotional	ADJ
ertr-561	12	30	processing	processing	NOUN
ertr-561	12	31	,	,	PUNCT
ertr-561	12	32	which	which	PRON
ertr-561	12	33	enables	enable	VERB
ertr-561	12	34	humans	human	NOUN
ertr-561	12	35	to	to	PART
ertr-561	12	36	express	express	VERB
ertr-561	12	37	emotions	emotion	NOUN
ertr-561	12	38	through	through	ADP
ertr-561	12	39	the	the	DET
ertr-561	12	40	activation	activation	NOUN
ertr-561	12	41	of	of	ADP
ertr-561	12	42	facial	facial	ADJ
ertr-561	12	43	muscles	muscle	NOUN
ertr-561	12	44	(	(	PUNCT
ertr-561	12	45	ekman	ekman	PROPN
ertr-561	12	46	,	,	PUNCT
ertr-561	12	47	friesen	friesen	PROPN
ertr-561	12	48	,	,	PUNCT
ertr-561	12	49	&	&	CCONJ
ertr-561	12	50	hager	hager	NOUN
ertr-561	12	51	,	,	PUNCT
ertr-561	12	52	2002	2002	NUM
ertr-561	12	53	)	)	PUNCT
ertr-561	12	54	.	.	PUNCT
ertr-561	13	1	during	during	ADP
ertr-561	13	2	any	any	DET
ertr-561	13	3	interaction	interaction	NOUN
ertr-561	13	4	,	,	PUNCT
ertr-561	13	5	emotions	emotion	NOUN
ertr-561	13	6	help	help	VERB
ertr-561	13	7	in	in	ADP
ertr-561	13	8	transmitting	transmit	VERB
ertr-561	13	9	information	information	NOUN
ertr-561	13	10	or	or	CCONJ
ertr-561	13	11	conveying	convey	VERB
ertr-561	13	12	feelings	feeling	NOUN
ertr-561	13	13	.	.	PUNCT
ertr-561	14	1	most	most	ADV
ertr-561	14	2	importantly	importantly	ADV
ertr-561	14	3	,	,	PUNCT
ertr-561	14	4	emotions	emotion	NOUN
ertr-561	14	5	are	be	AUX
ertr-561	14	6	contagious	contagious	ADJ
ertr-561	14	7	(	(	PUNCT
ertr-561	14	8	hatfield	hatfield	NOUN
ertr-561	14	9	,	,	PUNCT
ertr-561	14	10	cacioppo	cacioppo	NOUN
ertr-561	14	11	,	,	PUNCT
ertr-561	14	12	&	&	CCONJ
ertr-561	14	13	rapson	rapson	PROPN
ertr-561	14	14	,	,	PUNCT
ertr-561	14	15	1993	1993	NUM
ertr-561	14	16	)	)	PUNCT
ertr-561	14	17	and	and	CCONJ
ertr-561	14	18	transmittable	transmittable	NOUN
ertr-561	14	19	(	(	PUNCT
ertr-561	14	20	hennig	hennig	NOUN
ertr-561	14	21	-	-	PUNCT
ertr-561	14	22	thurau	thurau	PROPN
ertr-561	14	23	,	,	PUNCT
ertr-561	14	24	groth	groth	PROPN
ertr-561	14	25	,	,	PUNCT
ertr-561	14	26	paul	paul	PROPN
ertr-561	14	27	,	,	PUNCT
ertr-561	14	28	&	&	CCONJ
ertr-561	14	29	gremler	gremler	NOUN
ertr-561	14	30	,	,	PUNCT
ertr-561	14	31	2006	2006	NUM
ertr-561	14	32	)	)	PUNCT
ertr-561	14	33	.	.	PUNCT
ertr-561	15	1	this	this	PRON
ertr-561	15	2	is	be	AUX
ertr-561	15	3	particular	particular	ADJ
ertr-561	15	4	important	important	ADJ
ertr-561	15	5	in	in	ADP
ertr-561	15	6	the	the	DET
ertr-561	15	7	hospitality	hospitality	NOUN
ertr-561	15	8	industry	industry	NOUN
ertr-561	15	9	featuring	feature	VERB
ertr-561	15	10	direct	direct	ADJ
ertr-561	15	11	interactions	interaction	NOUN
ertr-561	15	12	between	between	ADP
ertr-561	15	13	customers	customer	NOUN
ertr-561	15	14	and	and	CCONJ
ertr-561	15	15	the	the	DET
ertr-561	15	16	staff	staff	NOUN
ertr-561	15	17	since	since	SCONJ
ertr-561	15	18	facial	facial	ADJ
ertr-561	15	19	expressions	expression	NOUN
ertr-561	15	20	have	have	VERB
ertr-561	15	21	impacts	impact	NOUN
ertr-561	15	22	on	on	ADP
ertr-561	15	23	customers	customer	NOUN
ertr-561	15	24	’	'	PUNCT
ertr-561	15	25	complaining	complain	VERB
ertr-561	15	26	behaviours	behaviour	NOUN
ertr-561	15	27	(	(	PUNCT
ertr-561	15	28	ngan	ngan	PROPN
ertr-561	15	29	&	&	CCONJ
ertr-561	15	30	yu	yu	PROPN
ertr-561	15	31	,	,	PUNCT
ertr-561	15	32	2018	2018	NUM
ertr-561	15	33	)	)	PUNCT
ertr-561	15	34	,	,	PUNCT
ertr-561	15	35	service	service	NOUN
ertr-561	15	36	satisfaction	satisfaction	NOUN
ertr-561	15	37	(	(	PUNCT
ertr-561	15	38	otterbring	otterbring	NOUN
ertr-561	15	39	,	,	PUNCT
ertr-561	15	40	2017	2017	NUM
ertr-561	15	41	)	)	PUNCT
ertr-561	15	42	,	,	PUNCT
ertr-561	15	43	and	and	CCONJ
ertr-561	15	44	customer	customer	NOUN
ertr-561	15	45	loyalty	loyalty	NOUN
ertr-561	15	46	(	(	PUNCT
ertr-561	15	47	houston	houston	PROPN
ertr-561	15	48	,	,	PUNCT
ertr-561	15	49	grandey	grandey	PROPN
ertr-561	15	50	,	,	PUNCT
ertr-561	15	51	&	&	CCONJ
ertr-561	15	52	sawyer	sawyer	PROPN
ertr-561	15	53	,	,	PUNCT
ertr-561	15	54	2018	2018	NUM
ertr-561	15	55	)	)	PUNCT
ertr-561	15	56	.	.	PUNCT
ertr-561	16	1	however	however	ADV
ertr-561	16	2	,	,	PUNCT
ertr-561	16	3	unlike	unlike	ADP
ertr-561	16	4	previously	previously	ADV
ertr-561	16	5	where	where	SCONJ
ertr-561	16	6	services	service	NOUN
ertr-561	16	7	are	be	AUX
ertr-561	16	8	delivered	deliver	VERB
ertr-561	16	9	by	by	ADP
ertr-561	16	10	only	only	ADV
ertr-561	16	11	the	the	DET
ertr-561	16	12	human	human	ADJ
ertr-561	16	13	beings	being	NOUN
ertr-561	16	14	,	,	PUNCT
ertr-561	16	15	advanced	advanced	ADJ
ertr-561	16	16	technology	technology	NOUN
ertr-561	16	17	has	have	AUX
ertr-561	16	18	revolutionized	revolutionize	VERB
ertr-561	16	19	some	some	PRON
ertr-561	16	20	of	of	ADP
ertr-561	16	21	the	the	DET
ertr-561	16	22	service	service	NOUN
ertr-561	16	23	entities	entity	NOUN
ertr-561	16	24	in	in	ADP
ertr-561	16	25	the	the	DET
ertr-561	16	26	hospitality	hospitality	NOUN
ertr-561	16	27	industry	industry	NOUN
ertr-561	16	28	.	.	PUNCT
ertr-561	17	1	for	for	ADP
ertr-561	17	2	instance	instance	NOUN
ertr-561	17	3	,	,	PUNCT
ertr-561	17	4	mandarin	mandarin	PROPN
ertr-561	17	5	oriental	oriental	NOUN
ertr-561	17	6	in	in	ADP
ertr-561	17	7	las	las	PROPN
ertr-561	17	8	vegas	vegas	PROPN
ertr-561	17	9	employed	employ	VERB
ertr-561	17	10	pepper	pepper	NOUN
ertr-561	17	11	as	as	ADP
ertr-561	17	12	a	a	DET
ertr-561	17	13	service	service	NOUN
ertr-561	17	14	robot	robot	NOUN
ertr-561	17	15	in	in	ADP
ertr-561	17	16	addressing	address	VERB
ertr-561	17	17	customer	customer	NOUN
ertr-561	17	18	requests	request	NOUN
ertr-561	17	19	(	(	PUNCT
ertr-561	17	20	choi	choi	NOUN
ertr-561	17	21	,	,	PUNCT
ertr-561	17	22	liu	liu	PROPN
ertr-561	17	23	,	,	PUNCT
ertr-561	17	24	&	&	CCONJ
ertr-561	17	25	mattila	mattila	PROPN
ertr-561	17	26	,	,	PUNCT
ertr-561	17	27	2019	2019	NUM
ertr-561	17	28	)	)	PUNCT
ertr-561	17	29	.	.	PUNCT
ertr-561	18	1	recently	recently	ADV
ertr-561	18	2	,	,	PUNCT
ertr-561	18	3	a	a	DET
ertr-561	18	4	humanoid	humanoid	NOUN
ertr-561	18	5	robot	robot	NOUN
ertr-561	18	6	,	,	PUNCT
ertr-561	18	7	sophia	sophia	PROPN
ertr-561	18	8	,	,	PUNCT
ertr-561	18	9	became	become	VERB
ertr-561	18	10	the	the	DET
ertr-561	18	11	first	first	ADJ
ertr-561	18	12	robot	robot	NOUN
ertr-561	18	13	that	that	PRON
ertr-561	18	14	can	can	AUX
ertr-561	18	15	display	display	VERB
ertr-561	18	16	emotions	emotion	NOUN
ertr-561	18	17	(	(	PUNCT
ertr-561	18	18	goertzel	goertzel	ADJ
ertr-561	18	19	,	,	PUNCT
ertr-561	18	20	mossbridge	mossbridge	PROPN
ertr-561	18	21	,	,	PUNCT
ertr-561	18	22	monroe	monroe	PROPN
ertr-561	18	23	,	,	PUNCT
ertr-561	18	24	hanson	hanson	PROPN
ertr-561	18	25	,	,	PUNCT
ertr-561	18	26	&	&	CCONJ
ertr-561	18	27	yu	yu	PROPN
ertr-561	18	28	,	,	PUNCT
ertr-561	18	29	2017	2017	NUM
ertr-561	18	30	)	)	PUNCT
ertr-561	18	31	.	.	PUNCT
ertr-561	19	1	consequently	consequently	ADV
ertr-561	19	2	,	,	PUNCT
ertr-561	19	3	the	the	DET
ertr-561	19	4	service	service	NOUN
ertr-561	19	5	encounter	encounter	NOUN
ertr-561	19	6	is	be	AUX
ertr-561	19	7	no	no	ADV
ertr-561	19	8	longer	long	ADV
ertr-561	19	9	limited	limit	VERB
ertr-561	19	10	to	to	ADP
ertr-561	19	11	human	human	ADJ
ertr-561	19	12	-	-	PUNCT
ertr-561	19	13	human	human	NOUN
ertr-561	19	14	interactions	interaction	NOUN
ertr-561	19	15	.	.	PUNCT
ertr-561	20	1	related	relate	VERB
ertr-561	20	2	issues	issue	NOUN
ertr-561	20	3	include	include	VERB
ertr-561	20	4	emotional	emotional	ADJ
ertr-561	20	5	contagion	contagion	NOUN
ertr-561	20	6	and	and	CCONJ
ertr-561	20	7	emotional	emotional	ADJ
ertr-561	20	8	labour	labour	NOUN
ertr-561	20	9	(	(	PUNCT
ertr-561	20	10	huang	huang	PROPN
ertr-561	20	11	&	&	CCONJ
ertr-561	20	12	dai	dai	PROPN
ertr-561	20	13	,	,	PUNCT
ertr-561	20	14	2010	2010	NUM
ertr-561	20	15	)	)	PUNCT
ertr-561	20	16	.	.	PUNCT
ertr-561	21	1	with	with	ADP
ertr-561	21	2	the	the	DET
ertr-561	21	3	help	help	NOUN
ertr-561	21	4	of	of	ADP
ertr-561	21	5	artificial	artificial	ADJ
ertr-561	21	6	emotional	emotional	ADJ
ertr-561	21	7	intelligence	intelligence	NOUN
ertr-561	21	8	,	,	PUNCT
ertr-561	21	9	it	it	PRON
ertr-561	21	10	can	can	AUX
ertr-561	21	11	further	far	ADV
ertr-561	21	12	reduce	reduce	VERB
ertr-561	21	13	the	the	DET
ertr-561	21	14	negative	negative	ADJ
ertr-561	21	15	syndrome	syndrome	NOUN
ertr-561	21	16	resulted	result	VERB
ertr-561	21	17	from	from	ADP
ertr-561	21	18	managing	manage	VERB
ertr-561	21	19	the	the	DET
ertr-561	21	20	emotions	emotion	NOUN
ertr-561	21	21	constantly	constantly	ADV
ertr-561	21	22	(	(	PUNCT
ertr-561	21	23	hochschild	hochschild	ADJ
ertr-561	21	24	,	,	PUNCT
ertr-561	21	25	2012	2012	NUM
ertr-561	21	26	)	)	PUNCT
ertr-561	21	27	.	.	PUNCT
ertr-561	22	1	given	give	VERB
ertr-561	22	2	the	the	DET
ertr-561	22	3	infancy	infancy	NOUN
ertr-561	22	4	of	of	ADP
ertr-561	22	5	humanoid	humanoid	NOUN
ertr-561	22	6	robots	robot	NOUN
ertr-561	22	7	,	,	PUNCT
ertr-561	22	8	customers	customer	NOUN
ertr-561	22	9	’	'	PUNCT
ertr-561	22	10	feelings	feeling	NOUN
ertr-561	22	11	towards	towards	ADP
ertr-561	22	12	the	the	DET
ertr-561	22	13	use	use	NOUN
ertr-561	22	14	of	of	ADP
ertr-561	22	15	service	service	NOUN
ertr-561	22	16	robots	robot	NOUN
ertr-561	22	17	becomes	become	VERB
ertr-561	22	18	critical	critical	ADJ
ertr-561	22	19	.	.	PUNCT
ertr-561	23	1	while	while	SCONJ
ertr-561	23	2	emotional	emotional	ADJ
ertr-561	23	3	contagion	contagion	NOUN
ertr-561	23	4	has	have	AUX
ertr-561	23	5	been	be	AUX
ertr-561	23	6	widely	widely	ADV
ertr-561	23	7	examined	examine	VERB
ertr-561	23	8	(	(	PUNCT
ertr-561	23	9	e.g.	e.g.	ADV
ertr-561	23	10	huang	huang	PROPN
ertr-561	23	11	&	&	CCONJ
ertr-561	23	12	dai	dai	PROPN
ertr-561	23	13	,	,	PUNCT
ertr-561	23	14	2010	2010	NUM
ertr-561	23	15	;	;	PUNCT
ertr-561	23	16	hatfield	hatfield	PROPN
ertr-561	23	17	et	et	PROPN
ertr-561	23	18	al	al	PROPN
ertr-561	23	19	.	.	PROPN
ertr-561	23	20	,	,	PUNCT
ertr-561	23	21	1993	1993	NUM
ertr-561	23	22	)	)	PUNCT
ertr-561	23	23	,	,	PUNCT
ertr-561	23	24	it	it	PRON
ertr-561	23	25	remains	remain	VERB
ertr-561	23	26	unclear	unclear	ADJ
ertr-561	23	27	in	in	ADP
ertr-561	23	28	the	the	DET
ertr-561	23	29	case	case	NOUN
ertr-561	23	30	of	of	ADP
ertr-561	23	31	human	human	ADJ
ertr-561	23	32	-	-	PUNCT
ertr-561	23	33	robot	robot	NOUN
ertr-561	23	34	interaction	interaction	NOUN
ertr-561	23	35	(	(	PUNCT
ertr-561	23	36	hri	hri	PROPN
ertr-561	23	37	)	)	PUNCT
ertr-561	23	38	.	.	PUNCT
ertr-561	24	1	currently	currently	ADV
ertr-561	24	2	,	,	PUNCT
ertr-561	24	3	since	since	SCONJ
ertr-561	24	4	people	people	NOUN
ertr-561	24	5	barely	barely	ADV
ertr-561	24	6	have	have	VERB
ertr-561	24	7	chances	chance	NOUN
ertr-561	24	8	to	to	PART
ertr-561	24	9	have	have	VERB
ertr-561	24	10	a	a	DET
ertr-561	24	11	real	real	ADJ
ertr-561	24	12	interaction	interaction	NOUN
ertr-561	24	13	with	with	ADP
ertr-561	24	14	humanoid	humanoid	NOUN
ertr-561	24	15	service	service	NOUN
ertr-561	24	16	robots	robot	NOUN
ertr-561	24	17	(	(	PUNCT
ertr-561	24	18	tung	tung	PROPN
ertr-561	24	19	&	&	CCONJ
ertr-561	24	20	au	au	PROPN
ertr-561	24	21	,	,	PUNCT
ertr-561	24	22	2018	2018	NUM
ertr-561	24	23	)	)	PUNCT
ertr-561	24	24	,	,	PUNCT
ertr-561	24	25	information	information	NOUN
ertr-561	24	26	mainly	mainly	ADV
ertr-561	24	27	comes	come	VERB
ertr-561	24	28	from	from	ADP
ertr-561	24	29	social	social	ADJ
ertr-561	24	30	media	medium	NOUN
ertr-561	24	31	or	or	CCONJ
ertr-561	24	32	news	news	NOUN
ertr-561	24	33	platforms	platform	NOUN
ertr-561	24	34	.	.	PUNCT
ertr-561	25	1	popular	popular	ADJ
ertr-561	25	2	sites	site	NOUN
ertr-561	25	3	such	such	ADJ
ertr-561	25	4	as	as	ADP
ertr-561	25	5	instagram	instagram	PROPN
ertr-561	25	6	enable	enable	VERB
ertr-561	25	7	users	user	NOUN
ertr-561	25	8	to	to	PART
ertr-561	25	9	express	express	VERB
ertr-561	25	10	their	their	PRON
ertr-561	25	11	behavioural	behavioural	ADJ
ertr-561	25	12	responses	response	NOUN
ertr-561	25	13	through	through	ADP
ertr-561	25	14	liking	like	VERB
ertr-561	25	15	and	and	CCONJ
ertr-561	25	16	commenting	comment	VERB
ertr-561	25	17	behaviours	behaviour	NOUN
ertr-561	25	18	(	(	PUNCT
ertr-561	25	19	schreiner	schreiner	NOUN
ertr-561	25	20	,	,	PUNCT
ertr-561	25	21	fischer	fischer	PROPN
ertr-561	25	22	,	,	PUNCT
ertr-561	25	23	&	&	CCONJ
ertr-561	25	24	riedl	riedl	PROPN
ertr-561	25	25	,	,	PUNCT
ertr-561	25	26	2019	2019	NUM
ertr-561	25	27	)	)	PUNCT
ertr-561	25	28	.	.	PUNCT
ertr-561	26	1	whereas	whereas	SCONJ
ertr-561	26	2	liking	like	VERB
ertr-561	26	3	implies	imply	VERB
ertr-561	26	4	one	one	NUM
ertr-561	26	5	’s	’s	PART
ertr-561	26	6	interest	interest	NOUN
ertr-561	26	7	,	,	PUNCT
ertr-561	26	8	commenting	comment	VERB
ertr-561	26	9	suggests	suggest	VERB
ertr-561	26	10	a	a	DET
ertr-561	26	11	deeper	deep	ADJ
ertr-561	26	12	form	form	NOUN
ertr-561	26	13	of	of	ADP
ertr-561	26	14	engagement	engagement	NOUN
ertr-561	26	15	(	(	PUNCT
ertr-561	26	16	swani	swani	PROPN
ertr-561	26	17	,	,	PUNCT
ertr-561	26	18	milne	milne	PROPN
ertr-561	26	19	,	,	PUNCT
ertr-561	26	20	brown	brown	PROPN
ertr-561	26	21	,	,	PUNCT
ertr-561	26	22	assaf	assaf	PROPN
ertr-561	26	23	,	,	PUNCT
ertr-561	26	24	&	&	CCONJ
ertr-561	26	25	donthu	donthu	PROPN
ertr-561	26	26	,	,	PUNCT
ertr-561	26	27	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-561	26	28	e	e	NOUN
ertr-561	26	29	-	-	NOUN
ertr-561	26	30	review	review	NOUN
ertr-561	26	31	of	of	ADP
ertr-561	26	32	tourism	tourism	NOUN
ertr-561	26	33	research	research	NOUN
ertr-561	26	34	(	(	PUNCT
ertr-561	26	35	ertr	ertr	NOUN
ertr-561	26	36	)	)	PUNCT
ertr-561	26	37	,	,	PUNCT
ertr-561	26	38	vol	vol	NOUN
ertr-561	26	39	.	.	PROPN
ertr-561	26	40	17	17	NUM
ertr-561	26	41	,	,	PUNCT
ertr-561	26	42	no	no	INTJ
ertr-561	26	43	.	.	NOUN
ertr-561	26	44	5	5	NUM
ertr-561	26	45	,	,	PUNCT
ertr-561	26	46	2020	2020	NUM
ertr-561	26	47	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-561	26	48	795	795	NUM
ertr-561	26	49	2017	2017	NUM
ertr-561	26	50	)	)	PUNCT
ertr-561	26	51	.	.	PUNCT
ertr-561	27	1	echoing	echo	VERB
ertr-561	27	2	that	that	SCONJ
ertr-561	27	3	,	,	PUNCT
ertr-561	27	4	the	the	DET
ertr-561	27	5	contents	content	NOUN
ertr-561	27	6	of	of	ADP
ertr-561	27	7	the	the	DET
ertr-561	27	8	online	online	ADJ
ertr-561	27	9	picture	picture	NOUN
ertr-561	27	10	are	be	AUX
ertr-561	27	11	often	often	ADV
ertr-561	27	12	associated	associate	VERB
ertr-561	27	13	with	with	ADP
ertr-561	27	14	users	user	NOUN
ertr-561	27	15	’	'	PUNCT
ertr-561	27	16	behavioural	behavioural	ADJ
ertr-561	27	17	outcome	outcome	NOUN
ertr-561	27	18	(	(	PUNCT
ertr-561	27	19	valentini	valentini	PROPN
ertr-561	27	20	,	,	PUNCT
ertr-561	27	21	romenti	romenti	NOUN
ertr-561	27	22	,	,	PUNCT
ertr-561	27	23	murtarelli	murtarelli	ADV
ertr-561	27	24	,	,	PUNCT
ertr-561	27	25	&	&	CCONJ
ertr-561	27	26	pizzetti	pizzetti	PROPN
ertr-561	27	27	,	,	PUNCT
ertr-561	27	28	2018	2018	NUM
ertr-561	27	29	)	)	PUNCT
ertr-561	27	30	.	.	PUNCT
ertr-561	28	1	with	with	ADP
ertr-561	28	2	the	the	DET
ertr-561	28	3	increase	increase	NOUN
ertr-561	28	4	number	number	NOUN
ertr-561	28	5	of	of	ADP
ertr-561	28	6	humanlike	humanlike	NOUN
ertr-561	28	7	service	service	NOUN
ertr-561	28	8	robots	robot	NOUN
ertr-561	28	9	,	,	PUNCT
ertr-561	28	10	it	it	PRON
ertr-561	28	11	calls	call	VERB
ertr-561	28	12	an	an	DET
ertr-561	28	13	urgent	urgent	ADJ
ertr-561	28	14	need	need	NOUN
ertr-561	28	15	to	to	PART
ertr-561	28	16	investigate	investigate	VERB
ertr-561	28	17	the	the	DET
ertr-561	28	18	emotional	emotional	ADJ
ertr-561	28	19	transduction	transduction	NOUN
ertr-561	28	20	in	in	ADP
ertr-561	28	21	hri	hri	PROPN
ertr-561	28	22	.	.	PUNCT
ertr-561	29	1	thus	thus	ADV
ertr-561	29	2	,	,	PUNCT
ertr-561	29	3	this	this	DET
ertr-561	29	4	research	research	NOUN
ertr-561	29	5	aims	aim	VERB
ertr-561	29	6	to	to	PART
ertr-561	29	7	investigate	investigate	VERB
ertr-561	29	8	how	how	SCONJ
ertr-561	29	9	robot	robot	NOUN
ertr-561	29	10	emotions	emotion	NOUN
ertr-561	29	11	influence	influence	VERB
ertr-561	29	12	potential	potential	ADJ
ertr-561	29	13	consumers	consumer	NOUN
ertr-561	29	14	’	'	PUNCT
ertr-561	29	15	conative	conative	ADJ
ertr-561	29	16	responses	response	NOUN
ertr-561	29	17	through	through	ADP
ertr-561	29	18	social	social	ADJ
ertr-561	29	19	media	medium	NOUN
ertr-561	29	20	.	.	PUNCT
ertr-561	30	1	methodology	methodology	NOUN
ertr-561	30	2	to	to	PART
ertr-561	30	3	bridge	bridge	VERB
ertr-561	30	4	the	the	DET
ertr-561	30	5	relationship	relationship	NOUN
ertr-561	30	6	between	between	ADP
ertr-561	30	7	robot	robot	NOUN
ertr-561	30	8	emotions	emotion	NOUN
ertr-561	30	9	and	and	CCONJ
ertr-561	30	10	potential	potential	ADJ
ertr-561	30	11	consumer	consumer	NOUN
ertr-561	30	12	conative	conative	ADJ
ertr-561	30	13	responses	response	NOUN
ertr-561	30	14	on	on	ADP
ertr-561	30	15	social	social	ADJ
ertr-561	30	16	media	medium	NOUN
ertr-561	30	17	,	,	PUNCT
ertr-561	30	18	this	this	DET
ertr-561	30	19	study	study	NOUN
ertr-561	30	20	takes	take	VERB
ertr-561	30	21	references	reference	NOUN
ertr-561	30	22	from	from	ADP
ertr-561	30	23	the	the	DET
ertr-561	30	24	official	official	ADJ
ertr-561	30	25	instagram	instagram	PROPN
ertr-561	30	26	account	account	NOUN
ertr-561	30	27	of	of	ADP
ertr-561	30	28	sophia	sophia	PROPN
ertr-561	30	29	(	(	PUNCT
ertr-561	30	30	@realsophiarobot	@realsophiarobot	PROPN
ertr-561	30	31	)	)	PUNCT
ertr-561	30	32	.	.	PUNCT
ertr-561	31	1	emotional	emotional	ADJ
ertr-561	31	2	expression	expression	NOUN
ertr-561	31	3	was	be	AUX
ertr-561	31	4	investigated	investigate	VERB
ertr-561	31	5	via	via	ADP
ertr-561	31	6	microsoft	microsoft	PROPN
ertr-561	31	7	azure	azure	PROPN
ertr-561	31	8	,	,	PUNCT
ertr-561	31	9	a	a	DET
ertr-561	31	10	facial	facial	ADJ
ertr-561	31	11	recognition	recognition	NOUN
ertr-561	31	12	software	software	NOUN
ertr-561	31	13	.	.	PUNCT
ertr-561	32	1	specifically	specifically	ADV
ertr-561	32	2	,	,	PUNCT
ertr-561	32	3	data	data	NOUN
ertr-561	32	4	mining	mining	NOUN
ertr-561	32	5	technique	technique	NOUN
ertr-561	32	6	was	be	AUX
ertr-561	32	7	conducted	conduct	VERB
ertr-561	32	8	to	to	PART
ertr-561	32	9	extract	extract	VERB
ertr-561	32	10	the	the	DET
ertr-561	32	11	number	number	NOUN
ertr-561	32	12	of	of	ADP
ertr-561	32	13	likes	like	NOUN
ertr-561	32	14	and	and	CCONJ
ertr-561	32	15	comments	comment	NOUN
ertr-561	32	16	for	for	ADP
ertr-561	32	17	each	each	DET
ertr-561	32	18	post	post	NOUN
ertr-561	32	19	as	as	ADV
ertr-561	32	20	well	well	ADV
ertr-561	32	21	as	as	ADP
ertr-561	32	22	the	the	DET
ertr-561	32	23	pictures	picture	NOUN
ertr-561	32	24	from	from	ADP
ertr-561	32	25	sophia	sophia	PROPN
ertr-561	32	26	account	account	PROPN
ertr-561	32	27	.	.	PUNCT
ertr-561	33	1	other	other	ADJ
ertr-561	33	2	than	than	ADP
ertr-561	33	3	that	that	PRON
ertr-561	33	4	,	,	PUNCT
ertr-561	33	5	comments	comment	NOUN
ertr-561	33	6	of	of	ADP
ertr-561	33	7	the	the	DET
ertr-561	33	8	posts	post	NOUN
ertr-561	33	9	were	be	AUX
ertr-561	33	10	crawled	crawl	VERB
ertr-561	33	11	for	for	ADP
ertr-561	33	12	the	the	DET
ertr-561	33	13	further	further	ADJ
ertr-561	33	14	emotional	emotional	ADJ
ertr-561	33	15	analysis	analysis	NOUN
ertr-561	33	16	on	on	ADP
ertr-561	33	17	the	the	DET
ertr-561	33	18	text	text	NOUN
ertr-561	33	19	.	.	PUNCT
ertr-561	34	1	in	in	ADP
ertr-561	34	2	total	total	NOUN
ertr-561	34	3	,	,	PUNCT
ertr-561	34	4	@realsophiarobot	@realsophiarobot	PROPN
ertr-561	34	5	has	have	VERB
ertr-561	34	6	124k	124k	ADJ
ertr-561	34	7	followers	follower	NOUN
ertr-561	34	8	with	with	ADP
ertr-561	34	9	327	327	NUM
ertr-561	34	10	posts	post	NOUN
ertr-561	34	11	.	.	PUNCT
ertr-561	35	1	however	however	ADV
ertr-561	35	2	,	,	PUNCT
ertr-561	35	3	videos	video	NOUN
ertr-561	35	4	and	and	CCONJ
ertr-561	35	5	pictures	picture	NOUN
ertr-561	35	6	that	that	PRON
ertr-561	35	7	contain	contain	VERB
ertr-561	35	8	other	other	ADJ
ertr-561	35	9	person	person	NOUN
ertr-561	35	10	or	or	CCONJ
ertr-561	35	11	robots	robot	NOUN
ertr-561	35	12	were	be	AUX
ertr-561	35	13	excluded	exclude	VERB
ertr-561	35	14	.	.	PUNCT
ertr-561	36	1	moreover	moreover	ADV
ertr-561	36	2	,	,	PUNCT
ertr-561	36	3	pictures	picture	NOUN
ertr-561	36	4	with	with	ADP
ertr-561	36	5	sophia	sophia	PROPN
ertr-561	36	6	’s	’s	PART
ertr-561	36	7	side	side	ADJ
ertr-561	36	8	face	face	NOUN
ertr-561	36	9	or	or	CCONJ
ertr-561	36	10	back	back	ADV
ertr-561	36	11	as	as	ADV
ertr-561	36	12	well	well	ADV
ertr-561	36	13	as	as	ADP
ertr-561	36	14	images	image	NOUN
ertr-561	36	15	that	that	PRON
ertr-561	36	16	could	could	AUX
ertr-561	36	17	not	not	PART
ertr-561	36	18	be	be	AUX
ertr-561	36	19	detected	detect	VERB
ertr-561	36	20	through	through	ADP
ertr-561	36	21	the	the	DET
ertr-561	36	22	software	software	NOUN
ertr-561	36	23	were	be	AUX
ertr-561	36	24	screened	screen	VERB
ertr-561	36	25	out	out	ADP
ertr-561	36	26	.	.	PUNCT
ertr-561	37	1	eventually	eventually	ADV
ertr-561	37	2	,	,	PUNCT
ertr-561	37	3	analysis	analysis	NOUN
ertr-561	37	4	of	of	ADP
ertr-561	37	5	emotional	emotional	ADJ
ertr-561	37	6	detection	detection	NOUN
ertr-561	37	7	was	be	AUX
ertr-561	37	8	conducted	conduct	VERB
ertr-561	37	9	based	base	VERB
ertr-561	37	10	on	on	ADP
ertr-561	37	11	107	107	NUM
ertr-561	37	12	sophia	sophia	PROPN
ertr-561	37	13	photographs	photograph	NOUN
ertr-561	37	14	.	.	PUNCT
ertr-561	38	1	preliminary	preliminary	ADJ
ertr-561	38	2	results	result	NOUN
ertr-561	38	3	humanoid	humanoid	NOUN
ertr-561	38	4	robot	robot	NOUN
ertr-561	38	5	’s	’s	PART
ertr-561	38	6	facial	facial	ADJ
ertr-561	38	7	expressions	expression	NOUN
ertr-561	38	8	were	be	AUX
ertr-561	38	9	reported	report	VERB
ertr-561	38	10	based	base	VERB
ertr-561	38	11	on	on	ADP
ertr-561	38	12	the	the	DET
ertr-561	38	13	six	six	NUM
ertr-561	38	14	basic	basic	ADJ
ertr-561	38	15	emotions	emotion	NOUN
ertr-561	38	16	(	(	PUNCT
ertr-561	38	17	i.e.	i.e.	X
ertr-561	38	18	,	,	PUNCT
ertr-561	38	19	anger	anger	NOUN
ertr-561	38	20	,	,	PUNCT
ertr-561	38	21	disgust	disgust	NOUN
ertr-561	38	22	,	,	PUNCT
ertr-561	38	23	fear	fear	NOUN
ertr-561	38	24	,	,	PUNCT
ertr-561	38	25	happiness	happiness	NOUN
ertr-561	38	26	,	,	PUNCT
ertr-561	38	27	sadness	sadness	NOUN
ertr-561	38	28	,	,	PUNCT
ertr-561	38	29	and	and	CCONJ
ertr-561	38	30	surprise	surprise	NOUN
ertr-561	38	31	)	)	PUNCT
ertr-561	38	32	and	and	CCONJ
ertr-561	38	33	neutral	neutral	ADJ
ertr-561	38	34	.	.	PUNCT
ertr-561	39	1	the	the	DET
ertr-561	39	2	strength	strength	NOUN
ertr-561	39	3	of	of	ADP
ertr-561	39	4	the	the	DET
ertr-561	39	5	emotion	emotion	NOUN
ertr-561	39	6	ranges	range	VERB
ertr-561	39	7	from	from	ADP
ertr-561	39	8	0	0	NUM
ertr-561	39	9	to	to	ADP
ertr-561	39	10	1	1	NUM
ertr-561	39	11	.	.	PUNCT
ertr-561	40	1	a	a	DET
ertr-561	40	2	word	word	NOUN
ertr-561	40	3	to	to	PART
ertr-561	40	4	note	note	VERB
ertr-561	40	5	is	be	AUX
ertr-561	40	6	that	that	SCONJ
ertr-561	40	7	facial	facial	ADJ
ertr-561	40	8	expressions	expression	NOUN
ertr-561	40	9	could	could	AUX
ertr-561	40	10	be	be	AUX
ertr-561	40	11	composed	compose	VERB
ertr-561	40	12	by	by	ADP
ertr-561	40	13	several	several	ADJ
ertr-561	40	14	emotions	emotion	NOUN
ertr-561	40	15	with	with	ADP
ertr-561	40	16	differing	differ	VERB
ertr-561	40	17	extent	extent	NOUN
ertr-561	40	18	of	of	ADP
ertr-561	40	19	strength	strength	NOUN
ertr-561	40	20	.	.	PUNCT
ertr-561	41	1	descriptive	descriptive	ADJ
ertr-561	41	2	statistics	statistic	NOUN
ertr-561	41	3	show	show	VERB
ertr-561	41	4	that	that	SCONJ
ertr-561	41	5	sophia	sophia	PROPN
ertr-561	41	6	mostly	mostly	ADV
ertr-561	41	7	presents	present	VERB
ertr-561	41	8	a	a	DET
ertr-561	41	9	neutral	neutral	ADJ
ertr-561	41	10	face	face	NOUN
ertr-561	41	11	(	(	PUNCT
ertr-561	41	12	m=0.56	m=0.56	ADV
ertr-561	41	13	,	,	PUNCT
ertr-561	41	14	std=0.39	std=0.39	PROPN
ertr-561	41	15	)	)	PUNCT
ertr-561	41	16	,	,	PUNCT
ertr-561	41	17	followed	follow	VERB
ertr-561	41	18	by	by	ADP
ertr-561	41	19	happiness	happiness	NOUN
ertr-561	41	20	(	(	PUNCT
ertr-561	41	21	m=0.32	m=0.32	X
ertr-561	41	22	,	,	PUNCT
ertr-561	41	23	std=0.38	std=0.38	PROPN
ertr-561	41	24	)	)	PUNCT
ertr-561	41	25	and	and	CCONJ
ertr-561	41	26	sadness	sadness	NOUN
ertr-561	41	27	(	(	PUNCT
ertr-561	41	28	m=0.07	m=0.07	NOUN
ertr-561	41	29	,	,	PUNCT
ertr-561	41	30	std=0.17	std=0.17	PROPN
ertr-561	41	31	)	)	PUNCT
ertr-561	41	32	.	.	PUNCT
ertr-561	42	1	to	to	PART
ertr-561	42	2	examine	examine	VERB
ertr-561	42	3	how	how	SCONJ
ertr-561	42	4	different	different	ADJ
ertr-561	42	5	emotion	emotion	NOUN
ertr-561	42	6	influences	influence	VERB
ertr-561	42	7	potential	potential	ADJ
ertr-561	42	8	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-561	42	9	e	e	NOUN
ertr-561	42	10	-	-	NOUN
ertr-561	42	11	review	review	NOUN
ertr-561	42	12	of	of	ADP
ertr-561	42	13	tourism	tourism	NOUN
ertr-561	42	14	research	research	NOUN
ertr-561	42	15	(	(	PUNCT
ertr-561	42	16	ertr	ertr	NOUN
ertr-561	42	17	)	)	PUNCT
ertr-561	42	18	,	,	PUNCT
ertr-561	42	19	vol	vol	NOUN
ertr-561	42	20	.	.	PROPN
ertr-561	42	21	17	17	NUM
ertr-561	42	22	,	,	PUNCT
ertr-561	42	23	no	no	INTJ
ertr-561	42	24	.	.	NOUN
ertr-561	42	25	5	5	NUM
ertr-561	42	26	,	,	PUNCT
ertr-561	42	27	2020	2020	NUM
ertr-561	42	28	http://ertr.tamu.edu	http://ertr.tamu.edu	NOUN
ertr-561	42	29	796	796	NUM
ertr-561	42	30	consumers	consumer	NOUN
ertr-561	42	31	’	’	PART
ertr-561	42	32	conative	conative	ADJ
ertr-561	42	33	reactions	reaction	NOUN
ertr-561	42	34	,	,	PUNCT
ertr-561	42	35	multiple	multiple	ADJ
ertr-561	42	36	regression	regression	NOUN
ertr-561	42	37	analysis	analysis	NOUN
ertr-561	42	38	was	be	AUX
ertr-561	42	39	conducted	conduct	VERB
ertr-561	42	40	.	.	PUNCT
ertr-561	43	1	regarding	regard	VERB
ertr-561	43	2	the	the	DET
ertr-561	43	3	liking	like	VERB
ertr-561	43	4	behaviours	behaviour	NOUN
ertr-561	43	5	,	,	PUNCT
ertr-561	43	6	there	there	PRON
ertr-561	43	7	was	be	VERB
ertr-561	43	8	no	no	DET
ertr-561	43	9	significant	significant	ADJ
ertr-561	43	10	regression	regression	NOUN
ertr-561	43	11	equation	equation	NOUN
ertr-561	43	12	,	,	PUNCT
ertr-561	43	13	f(7	f(7	NOUN
ertr-561	43	14	,	,	PUNCT
ertr-561	43	15	99)=1.516	99)=1.516	PROPN
ertr-561	43	16	,	,	PUNCT
ertr-561	43	17	p=.171	p=.171	NOUN
ertr-561	43	18	.	.	PUNCT
ertr-561	44	1	nevertheless	nevertheless	ADV
ertr-561	44	2	,	,	PUNCT
ertr-561	44	3	disgust	disgust	NOUN
ertr-561	44	4	(	(	PUNCT
ertr-561	44	5	p=.023	p=.023	NOUN
ertr-561	44	6	)	)	PUNCT
ertr-561	44	7	and	and	CCONJ
ertr-561	44	8	fear	fear	NOUN
ertr-561	44	9	(	(	PUNCT
ertr-561	44	10	p=.020	p=.020	NOUN
ertr-561	44	11	)	)	PUNCT
ertr-561	44	12	serve	serve	VERB
ertr-561	44	13	as	as	ADP
ertr-561	44	14	significant	significant	ADJ
ertr-561	44	15	predictors	predictor	NOUN
ertr-561	44	16	of	of	ADP
ertr-561	44	17	number	number	NOUN
ertr-561	44	18	of	of	ADP
ertr-561	44	19	likes	like	NOUN
ertr-561	44	20	.	.	PUNCT
ertr-561	45	1	as	as	ADP
ertr-561	45	2	for	for	ADP
ertr-561	45	3	the	the	DET
ertr-561	45	4	commenting	comment	VERB
ertr-561	45	5	behaviours	behaviour	NOUN
ertr-561	45	6	,	,	PUNCT
ertr-561	45	7	a	a	DET
ertr-561	45	8	significant	significant	ADJ
ertr-561	45	9	regression	regression	NOUN
ertr-561	45	10	equation	equation	NOUN
ertr-561	45	11	was	be	AUX
ertr-561	45	12	found	find	VERB
ertr-561	45	13	,	,	PUNCT
ertr-561	45	14	f(7	f(7	NOUN
ertr-561	45	15	,	,	PUNCT
ertr-561	45	16	99	99	NUM
ertr-561	45	17	)	)	PUNCT
ertr-561	45	18	=	=	PUNCT
ertr-561	46	1	2.926	2.926	NUM
ertr-561	46	2	,	,	PUNCT
ertr-561	46	3	p	p	X
ertr-561	46	4	=	=	NOUN
ertr-561	46	5	.008	.008	NUM
ertr-561	46	6	.	.	PUNCT
ertr-561	47	1	particularly	particularly	ADV
ertr-561	47	2	,	,	PUNCT
ertr-561	47	3	fear	fear	NOUN
ertr-561	47	4	(	(	PUNCT
ertr-561	47	5	p≤.000	p≤.000	PROPN
ertr-561	47	6	)	)	PUNCT
ertr-561	47	7	is	be	AUX
ertr-561	47	8	found	find	VERB
ertr-561	47	9	to	to	PART
ertr-561	47	10	be	be	AUX
ertr-561	47	11	a	a	DET
ertr-561	47	12	significant	significant	ADJ
ertr-561	47	13	predictor	predictor	NOUN
ertr-561	47	14	of	of	ADP
ertr-561	47	15	number	number	NOUN
ertr-561	47	16	of	of	ADP
ertr-561	47	17	comments	comment	NOUN
ertr-561	47	18	.	.	PUNCT
ertr-561	48	1	conclusion	conclusion	NOUN
ertr-561	48	2	and	and	CCONJ
ertr-561	48	3	future	future	ADJ
ertr-561	48	4	direction	direction	NOUN
ertr-561	48	5	overall	overall	ADV
ertr-561	48	6	,	,	PUNCT
ertr-561	48	7	the	the	DET
ertr-561	48	8	preliminary	preliminary	ADJ
ertr-561	48	9	results	result	NOUN
ertr-561	48	10	revealed	reveal	VERB
ertr-561	48	11	a	a	DET
ertr-561	48	12	significant	significant	ADJ
ertr-561	48	13	difference	difference	NOUN
ertr-561	48	14	in	in	ADP
ertr-561	48	15	online	online	ADJ
ertr-561	48	16	users	user	NOUN
ertr-561	48	17	’	'	PUNCT
ertr-561	48	18	conative	conative	ADJ
ertr-561	48	19	reactions	reaction	NOUN
ertr-561	48	20	towards	towards	ADP
ertr-561	48	21	the	the	DET
ertr-561	48	22	humanoid	humanoid	NOUN
ertr-561	48	23	robot	robot	NOUN
ertr-561	48	24	expressing	express	VERB
ertr-561	48	25	different	different	ADJ
ertr-561	48	26	emotion	emotion	NOUN
ertr-561	48	27	.	.	PUNCT
ertr-561	49	1	specifically	specifically	ADV
ertr-561	49	2	,	,	PUNCT
ertr-561	49	3	fear	fear	NOUN
ertr-561	49	4	and	and	CCONJ
ertr-561	49	5	disgust	disgust	NOUN
ertr-561	49	6	were	be	AUX
ertr-561	49	7	found	find	VERB
ertr-561	49	8	to	to	PART
ertr-561	49	9	be	be	AUX
ertr-561	49	10	the	the	DET
ertr-561	49	11	salient	salient	ADJ
ertr-561	49	12	factors	factor	NOUN
ertr-561	49	13	in	in	ADP
ertr-561	49	14	influencing	influence	VERB
ertr-561	49	15	people	people	NOUN
ertr-561	49	16	’s	’s	PART
ertr-561	49	17	reactions	reaction	NOUN
ertr-561	49	18	.	.	PUNCT
ertr-561	50	1	echoing	echo	VERB
ertr-561	50	2	the	the	DET
ertr-561	50	3	emotional	emotional	ADJ
ertr-561	50	4	contagion	contagion	NOUN
ertr-561	50	5	theory	theory	NOUN
ertr-561	50	6	,	,	PUNCT
ertr-561	50	7	when	when	SCONJ
ertr-561	50	8	one	one	PRON
ertr-561	50	9	expresses	express	VERB
ertr-561	50	10	positive	positive	ADJ
ertr-561	50	11	feelings	feeling	NOUN
ertr-561	50	12	,	,	PUNCT
ertr-561	50	13	the	the	DET
ertr-561	50	14	surrounding	surround	VERB
ertr-561	50	15	people	people	NOUN
ertr-561	50	16	are	be	AUX
ertr-561	50	17	likely	likely	ADJ
ertr-561	50	18	to	to	PART
ertr-561	50	19	be	be	AUX
ertr-561	50	20	affected	affect	VERB
ertr-561	50	21	(	(	PUNCT
ertr-561	50	22	hatfield	hatfield	PROPN
ertr-561	50	23	et	et	PROPN
ertr-561	50	24	al	al	PROPN
ertr-561	50	25	.	.	PROPN
ertr-561	50	26	,	,	PUNCT
ertr-561	50	27	1993	1993	NUM
ertr-561	50	28	)	)	PUNCT
ertr-561	50	29	.	.	PUNCT
ertr-561	51	1	potentially	potentially	ADV
ertr-561	51	2	,	,	PUNCT
ertr-561	51	3	it	it	PRON
ertr-561	51	4	should	should	AUX
ertr-561	51	5	be	be	AUX
ertr-561	51	6	able	able	ADJ
ertr-561	51	7	to	to	PART
ertr-561	51	8	increase	increase	VERB
ertr-561	51	9	people	people	NOUN
ertr-561	51	10	’s	’s	PART
ertr-561	51	11	interest	interest	NOUN
ertr-561	51	12	or	or	CCONJ
ertr-561	51	13	engagement	engagement	NOUN
ertr-561	51	14	.	.	PUNCT
ertr-561	52	1	however	however	ADV
ertr-561	52	2	,	,	PUNCT
ertr-561	52	3	when	when	SCONJ
ertr-561	52	4	taking	take	VERB
ertr-561	52	5	this	this	DET
ertr-561	52	6	notion	notion	NOUN
ertr-561	52	7	into	into	ADP
ertr-561	52	8	hri	hri	PROPN
ertr-561	52	9	,	,	PUNCT
ertr-561	52	10	the	the	DET
ertr-561	52	11	present	present	ADJ
ertr-561	52	12	study	study	NOUN
ertr-561	52	13	revealed	reveal	VERB
ertr-561	52	14	an	an	DET
ertr-561	52	15	opposite	opposite	ADJ
ertr-561	52	16	result	result	NOUN
ertr-561	52	17	.	.	PUNCT
ertr-561	53	1	the	the	DET
ertr-561	53	2	findings	finding	NOUN
ertr-561	53	3	implied	imply	VERB
ertr-561	53	4	that	that	SCONJ
ertr-561	53	5	online	online	ADJ
ertr-561	53	6	users	user	NOUN
ertr-561	53	7	’	'	PUNCT
ertr-561	53	8	commenting	comment	VERB
ertr-561	53	9	behaviours	behaviour	NOUN
ertr-561	53	10	were	be	AUX
ertr-561	53	11	enhanced	enhance	VERB
ertr-561	53	12	owing	owe	VERB
ertr-561	53	13	to	to	ADP
ertr-561	53	14	the	the	DET
ertr-561	53	15	expression	expression	NOUN
ertr-561	53	16	of	of	ADP
ertr-561	53	17	fear	fear	NOUN
ertr-561	53	18	and	and	CCONJ
ertr-561	53	19	disgust	disgust	NOUN
ertr-561	53	20	from	from	ADP
ertr-561	53	21	the	the	DET
ertr-561	53	22	humanlike	humanlike	NOUN
ertr-561	53	23	robot	robot	NOUN
ertr-561	53	24	.	.	PUNCT
ertr-561	54	1	furthermore	furthermore	ADV
ertr-561	54	2	,	,	PUNCT
ertr-561	54	3	online	online	ADJ
ertr-561	54	4	users	user	NOUN
ertr-561	54	5	even	even	ADV
ertr-561	54	6	expressed	express	VERB
ertr-561	54	7	a	a	DET
ertr-561	54	8	higher	high	ADJ
ertr-561	54	9	interest	interest	NOUN
ertr-561	54	10	towards	towards	ADP
ertr-561	54	11	the	the	DET
ertr-561	54	12	humanoid	humanoid	NOUN
ertr-561	54	13	robot	robot	NOUN
ertr-561	54	14	with	with	ADP
ertr-561	54	15	the	the	DET
ertr-561	54	16	display	display	NOUN
ertr-561	54	17	of	of	ADP
ertr-561	54	18	fear	fear	NOUN
ertr-561	54	19	through	through	ADP
ertr-561	54	20	liking	like	VERB
ertr-561	54	21	a	a	DET
ertr-561	54	22	post	post	NOUN
ertr-561	54	23	.	.	PUNCT
ertr-561	55	1	nonetheless	nonetheless	ADV
ertr-561	55	2	,	,	PUNCT
ertr-561	55	3	although	although	SCONJ
ertr-561	55	4	measures	measure	NOUN
ertr-561	55	5	such	such	ADJ
ertr-561	55	6	as	as	ADP
ertr-561	55	7	number	number	NOUN
ertr-561	55	8	of	of	ADP
ertr-561	55	9	likes	like	NOUN
ertr-561	55	10	can	can	AUX
ertr-561	55	11	be	be	AUX
ertr-561	55	12	used	use	VERB
ertr-561	55	13	as	as	ADP
ertr-561	55	14	a	a	DET
ertr-561	55	15	proxy	proxy	NOUN
ertr-561	55	16	to	to	PART
ertr-561	55	17	excitement	excitement	NOUN
ertr-561	55	18	or	or	CCONJ
ertr-561	55	19	positive	positive	ADJ
ertr-561	55	20	valence	valence	NOUN
ertr-561	55	21	,	,	PUNCT
ertr-561	55	22	it	it	PRON
ertr-561	55	23	did	do	AUX
ertr-561	55	24	not	not	PART
ertr-561	55	25	necessarily	necessarily	ADV
ertr-561	55	26	investigate	investigate	VERB
ertr-561	55	27	the	the	DET
ertr-561	55	28	emotional	emotional	ADJ
ertr-561	55	29	contagion	contagion	NOUN
ertr-561	55	30	.	.	PUNCT
ertr-561	56	1	to	to	ADP
ertr-561	56	2	that	that	DET
ertr-561	56	3	end	end	NOUN
ertr-561	56	4	,	,	PUNCT
ertr-561	56	5	future	future	ADJ
ertr-561	56	6	research	research	NOUN
ertr-561	56	7	on	on	ADP
ertr-561	56	8	this	this	DET
ertr-561	56	9	paper	paper	NOUN
ertr-561	56	10	would	would	AUX
ertr-561	56	11	bridge	bridge	VERB
ertr-561	56	12	this	this	DET
ertr-561	56	13	gap	gap	NOUN
ertr-561	56	14	,	,	PUNCT
ertr-561	56	15	potentially	potentially	ADV
ertr-561	56	16	through	through	ADP
ertr-561	56	17	text	text	NOUN
ertr-561	56	18	analytic	analytic	ADJ
ertr-561	56	19	technique	technique	NOUN
ertr-561	56	20	(	(	PUNCT
ertr-561	56	21	e.g.	e.g.	ADV
ertr-561	56	22	emotional	emotional	ADJ
ertr-561	56	23	analysis	analysis	NOUN
ertr-561	56	24	)	)	PUNCT
ertr-561	56	25	to	to	PART
ertr-561	56	26	unveil	unveil	VERB
ertr-561	56	27	if	if	SCONJ
ertr-561	56	28	the	the	DET
ertr-561	56	29	emotion	emotion	NOUN
ertr-561	56	30	delivered	deliver	VERB
ertr-561	56	31	from	from	ADP
ertr-561	56	32	the	the	DET
ertr-561	56	33	humanoid	humanoid	NOUN
ertr-561	56	34	robots	robot	NOUN
ertr-561	56	35	could	could	AUX
ertr-561	56	36	be	be	AUX
ertr-561	56	37	reflected	reflect	VERB
ertr-561	56	38	from	from	ADP
ertr-561	56	39	texts	text	NOUN
ertr-561	56	40	.	.	PUNCT
ertr-561	57	1	also	also	ADV
ertr-561	57	2	,	,	PUNCT
ertr-561	57	3	through	through	ADP
ertr-561	57	4	text	text	NOUN
ertr-561	57	5	analytics	analytic	NOUN
ertr-561	57	6	,	,	PUNCT
ertr-561	57	7	it	it	PRON
ertr-561	57	8	would	would	AUX
ertr-561	57	9	uncover	uncover	VERB
ertr-561	57	10	the	the	DET
ertr-561	57	11	impacts	impact	NOUN
ertr-561	57	12	on	on	ADP
ertr-561	57	13	the	the	DET
ertr-561	57	14	tourism	tourism	NOUN
ertr-561	57	15	/	/	SYM
ertr-561	57	16	travel	travel	NOUN
ertr-561	57	17	/	/	SYM
ertr-561	57	18	hospitality	hospitality	NOUN
ertr-561	57	19	industry	industry	NOUN
ertr-561	57	20	.	.	PUNCT
ertr-561	58	1	finally	finally	ADV
ertr-561	58	2	,	,	PUNCT
ertr-561	58	3	eye	eye	NOUN
ertr-561	58	4	-	-	PUNCT
ertr-561	58	5	tracking	track	VERB
ertr-561	58	6	technology	technology	NOUN
ertr-561	58	7	and	and	CCONJ
ertr-561	58	8	eeg	eeg	NOUN
ertr-561	58	9	would	would	AUX
ertr-561	58	10	serve	serve	VERB
ertr-561	58	11	as	as	ADP
ertr-561	58	12	more	more	ADV
ertr-561	58	13	sophisticated	sophisticated	ADJ
ertr-561	58	14	techniques	technique	NOUN
ertr-561	58	15	to	to	PART
ertr-561	58	16	investigate	investigate	VERB
ertr-561	58	17	consumers	consumer	NOUN
ertr-561	58	18	’	’	PART
ertr-561	58	19	reactions	reaction	NOUN
ertr-561	58	20	when	when	SCONJ
ertr-561	58	21	they	they	PRON
ertr-561	58	22	are	be	AUX
ertr-561	58	23	looking	look	VERB
ertr-561	58	24	at	at	ADP
ertr-561	58	25	sophia	sophia	PROPN
ertr-561	58	26	’s	’s	PART
ertr-561	58	27	photographs	photograph	NOUN
ertr-561	58	28	.	.	PUNCT
ertr-561	59	1	theoretically	theoretically	ADV
ertr-561	59	2	,	,	PUNCT
ertr-561	59	3	this	this	DET
ertr-561	59	4	study	study	NOUN
ertr-561	59	5	bridges	bridge	VERB
ertr-561	59	6	emotional	emotional	ADJ
ertr-561	59	7	contagion	contagion	NOUN
ertr-561	59	8	http://ertr.tamu.edu/	http://ertr.tamu.edu/	ADJ
ertr-561	59	9	e	e	NOUN
ertr-561	59	10	-	-	NOUN
ertr-561	59	11	review	review	NOUN
ertr-561	59	12	of	of	ADP
ertr-561	59	13	tourism	tourism	NOUN
ertr-561	59	14	research	research	NOUN
ertr-561	59	15	(	(	PUNCT
ertr-561	59	16	ertr	ertr	NOUN
ertr-561	59	17	)	)	PUNCT
ertr-561	59	18	,	,	PUNCT
ertr-561	59	19	vol	vol	NOUN
ertr-561	59	20	.	.	PROPN
ertr-561	60	1	17	17	NUM
ertr-561	60	2	,	,	PUNCT
ertr-561	60	3	no	no	INTJ
ertr-561	60	4	.	.	NOUN
ertr-561	60	5	5	5	NUM
ertr-561	60	6	,	,	PUNCT
ertr-561	60	7	2020	2020	NUM
ertr-561	61	1	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-561	61	2	797	797	NUM
ertr-561	61	3	theory	theory	NOUN
ertr-561	61	4	into	into	ADP
ertr-561	61	5	hri	hri	PROPN
ertr-561	61	6	and	and	CCONJ
ertr-561	61	7	expanding	expand	VERB
ertr-561	61	8	the	the	DET
ertr-561	61	9	understanding	understanding	NOUN
ertr-561	61	10	towards	towards	ADP
ertr-561	61	11	emotional	emotional	ADJ
ertr-561	61	12	effects	effect	NOUN
ertr-561	61	13	in	in	ADP
ertr-561	61	14	such	such	ADJ
ertr-561	61	15	context	context	NOUN
ertr-561	61	16	.	.	PUNCT
ertr-561	62	1	practically	practically	ADV
ertr-561	62	2	,	,	PUNCT
ertr-561	62	3	it	it	PRON
ertr-561	62	4	offers	offer	VERB
ertr-561	62	5	valuable	valuable	ADJ
ertr-561	62	6	guidelines	guideline	NOUN
ertr-561	62	7	and	and	CCONJ
ertr-561	62	8	suggestions	suggestion	NOUN
ertr-561	62	9	to	to	ADP
ertr-561	62	10	the	the	DET
ertr-561	62	11	hospitality	hospitality	NOUN
ertr-561	62	12	management	management	NOUN
ertr-561	62	13	who	who	PRON
ertr-561	62	14	intend	intend	VERB
ertr-561	62	15	to	to	PART
ertr-561	62	16	adopt	adopt	VERB
ertr-561	62	17	the	the	DET
ertr-561	62	18	emotional	emotional	ADJ
ertr-561	62	19	robots	robot	NOUN
ertr-561	62	20	in	in	ADP
ertr-561	62	21	the	the	DET
ertr-561	62	22	service	service	NOUN
ertr-561	62	23	encounter	encounter	NOUN
ertr-561	62	24	.	.	PUNCT
ertr-561	63	1	reference	reference	NOUN
ertr-561	63	2	choi	choi	NOUN
ertr-561	63	3	,	,	PUNCT
ertr-561	63	4	s.	s.	PROPN
ertr-561	63	5	,	,	PUNCT
ertr-561	63	6	liu	liu	PROPN
ertr-561	63	7	,	,	PUNCT
ertr-561	63	8	s.	s.	PROPN
ertr-561	63	9	q.	q.	PROPN
ertr-561	63	10	,	,	PUNCT
ertr-561	63	11	&	&	CCONJ
ertr-561	63	12	mattila	mattila	PROPN
ertr-561	63	13	,	,	PUNCT
ertr-561	63	14	a.	a.	PROPN
ertr-561	63	15	s.	s.	PROPN
ertr-561	63	16	(	(	PUNCT
ertr-561	63	17	2019	2019	NUM
ertr-561	63	18	)	)	PUNCT
ertr-561	63	19	.	.	PUNCT
ertr-561	64	1	“	"	PUNCT
ertr-561	64	2	how	how	SCONJ
ertr-561	64	3	may	may	AUX
ertr-561	64	4	i	i	PRON
ertr-561	64	5	help	help	VERB
ertr-561	64	6	you	you	PRON
ertr-561	64	7	?	?	PUNCT
ertr-561	64	8	”	"	PUNCT
ertr-561	64	9	says	say	VERB
ertr-561	64	10	a	a	DET
ertr-561	64	11	robot	robot	NOUN
ertr-561	64	12	:	:	PUNCT
ertr-561	64	13	examining	examine	VERB
ertr-561	64	14	language	language	NOUN
ertr-561	64	15	styles	style	NOUN
ertr-561	64	16	in	in	ADP
ertr-561	64	17	the	the	DET
ertr-561	64	18	service	service	NOUN
ertr-561	64	19	encounter	encounter	NOUN
ertr-561	64	20	.	.	PUNCT
ertr-561	65	1	international	international	ADJ
ertr-561	65	2	journal	journal	PROPN
ertr-561	65	3	of	of	ADP
ertr-561	65	4	hospitality	hospitality	PROPN
ertr-561	65	5	management	management	NOUN
ertr-561	65	6	,	,	PUNCT
ertr-561	65	7	82	82	NUM
ertr-561	65	8	,	,	PUNCT
ertr-561	65	9	32	32	NUM
ertr-561	65	10	-	-	SYM
ertr-561	65	11	38	38	NUM
ertr-561	65	12	.	.	PUNCT
ertr-561	66	1	ekman	ekman	PROPN
ertr-561	66	2	,	,	PUNCT
ertr-561	66	3	p.	p.	PROPN
ertr-561	66	4	,	,	PUNCT
ertr-561	66	5	friesen	friesen	PROPN
ertr-561	66	6	,	,	PUNCT
ertr-561	66	7	w.	w.	PROPN
ertr-561	66	8	v.	v.	PROPN
ertr-561	66	9	,	,	PUNCT
ertr-561	66	10	&	&	CCONJ
ertr-561	66	11	hager	hager	PROPN
ertr-561	66	12	,	,	PUNCT
ertr-561	66	13	j.	j.	PROPN
ertr-561	66	14	c.	c.	PROPN
ertr-561	66	15	(	(	PUNCT
ertr-561	66	16	2002	2002	NUM
ertr-561	66	17	)	)	PUNCT
ertr-561	66	18	.	.	PUNCT
ertr-561	67	1	facial	facial	ADJ
ertr-561	67	2	action	action	NOUN
ertr-561	67	3	coding	code	VERB
ertr-561	67	4	system	system	NOUN
ertr-561	67	5	:	:	PUNCT
ertr-561	67	6	the	the	DET
ertr-561	67	7	manual	manual	NOUN
ertr-561	67	8	on	on	ADP
ertr-561	67	9	cd	cd	PROPN
ertr-561	67	10	rom	rom	PROPN
ertr-561	67	11	.	.	PUNCT
ertr-561	68	1	a	a	DET
ertr-561	68	2	human	human	ADJ
ertr-561	68	3	face	face	NOUN
ertr-561	68	4	,	,	PUNCT
ertr-561	68	5	salt	salt	NOUN
ertr-561	68	6	lake	lake	PROPN
ertr-561	68	7	city	city	PROPN
ertr-561	68	8	,	,	PUNCT
ertr-561	68	9	77	77	NUM
ertr-561	68	10	-	-	SYM
ertr-561	68	11	254	254	NUM
ertr-561	68	12	.	.	PUNCT
ertr-561	69	1	goertzel	goertzel	PROPN
ertr-561	69	2	,	,	PUNCT
ertr-561	69	3	b.	b.	PROPN
ertr-561	69	4	,	,	PUNCT
ertr-561	69	5	mossbridge	mossbridge	PROPN
ertr-561	69	6	,	,	PUNCT
ertr-561	69	7	j.	j.	PROPN
ertr-561	69	8	,	,	PUNCT
ertr-561	69	9	monroe	monroe	PROPN
ertr-561	69	10	,	,	PUNCT
ertr-561	69	11	e.	e.	PROPN
ertr-561	69	12	,	,	PUNCT
ertr-561	69	13	hanson	hanson	PROPN
ertr-561	69	14	,	,	PUNCT
ertr-561	69	15	d.	d.	PROPN
ertr-561	69	16	,	,	PUNCT
ertr-561	69	17	&	&	CCONJ
ertr-561	69	18	yu	yu	PROPN
ertr-561	69	19	,	,	PUNCT
ertr-561	69	20	g.	g.	PROPN
ertr-561	69	21	(	(	PUNCT
ertr-561	69	22	2017	2017	NUM
ertr-561	69	23	)	)	PUNCT
ertr-561	69	24	.	.	PUNCT
ertr-561	70	1	humanoid	humanoid	NOUN
ertr-561	70	2	robots	robot	NOUN
ertr-561	70	3	as	as	ADP
ertr-561	70	4	agents	agent	NOUN
ertr-561	70	5	of	of	ADP
ertr-561	70	6	human	human	ADJ
ertr-561	70	7	consciousness	consciousness	NOUN
ertr-561	70	8	expansion	expansion	NOUN
ertr-561	70	9	.	.	PUNCT
ertr-561	71	1	arxiv	arxiv	PROPN
ertr-561	71	2	preprint	preprint	VERB
ertr-561	71	3	arxiv:1709.07791	arxiv:1709.07791	PROPN
ertr-561	71	4	hatfield	hatfield	PROPN
ertr-561	71	5	,	,	PUNCT
ertr-561	71	6	e.	e.	PROPN
ertr-561	71	7	,	,	PUNCT
ertr-561	71	8	cacioppo	cacioppo	PROPN
ertr-561	71	9	,	,	PUNCT
ertr-561	71	10	j.	j.	PROPN
ertr-561	71	11	t.	t.	PROPN
ertr-561	71	12	,	,	PUNCT
ertr-561	71	13	&	&	CCONJ
ertr-561	71	14	rapson	rapson	PROPN
ertr-561	71	15	,	,	PUNCT
ertr-561	71	16	r.	r.	PROPN
ertr-561	71	17	l.	l.	PROPN
ertr-561	71	18	(	(	PUNCT
ertr-561	71	19	1993	1993	NUM
ertr-561	71	20	)	)	PUNCT
ertr-561	71	21	.	.	PUNCT
ertr-561	72	1	emotional	emotional	ADJ
ertr-561	72	2	contagion	contagion	NOUN
ertr-561	72	3	.	.	PUNCT
ertr-561	73	1	current	current	ADJ
ertr-561	73	2	directions	direction	NOUN
ertr-561	73	3	in	in	ADP
ertr-561	73	4	psychological	psychological	ADJ
ertr-561	73	5	science	science	NOUN
ertr-561	73	6	,	,	PUNCT
ertr-561	73	7	2(3	2(3	NUM
ertr-561	73	8	)	)	PUNCT
ertr-561	73	9	,	,	PUNCT
ertr-561	73	10	96	96	NUM
ertr-561	73	11	-	-	SYM
ertr-561	73	12	100	100	NUM
ertr-561	73	13	.	.	PUNCT
ertr-561	74	1	hennig	hennig	PROPN
ertr-561	74	2	-	-	PUNCT
ertr-561	74	3	thurau	thurau	ADJ
ertr-561	74	4	,	,	PUNCT
ertr-561	74	5	t.	t.	PROPN
ertr-561	74	6	,	,	PUNCT
ertr-561	74	7	groth	groth	PROPN
ertr-561	74	8	,	,	PUNCT
ertr-561	74	9	m.	m.	NOUN
ertr-561	74	10	,	,	PUNCT
ertr-561	74	11	paul	paul	PROPN
ertr-561	74	12	,	,	PUNCT
ertr-561	74	13	m.	m.	NOUN
ertr-561	74	14	,	,	PUNCT
ertr-561	74	15	&	&	CCONJ
ertr-561	74	16	gremler	gremler	NOUN
ertr-561	74	17	,	,	PUNCT
ertr-561	74	18	d.	d.	PROPN
ertr-561	74	19	d.	d.	PROPN
ertr-561	74	20	(	(	PUNCT
ertr-561	74	21	2006	2006	NUM
ertr-561	74	22	)	)	PUNCT
ertr-561	74	23	.	.	PUNCT
ertr-561	75	1	are	be	AUX
ertr-561	75	2	all	all	DET
ertr-561	75	3	smiles	smile	NOUN
ertr-561	75	4	created	create	VERB
ertr-561	75	5	equal	equal	ADJ
ertr-561	75	6	?	?	PUNCT
ertr-561	76	1	how	how	SCONJ
ertr-561	76	2	emotional	emotional	ADJ
ertr-561	76	3	contagion	contagion	NOUN
ertr-561	76	4	and	and	CCONJ
ertr-561	76	5	emotional	emotional	ADJ
ertr-561	76	6	labor	labor	NOUN
ertr-561	76	7	affect	affect	VERB
ertr-561	76	8	service	service	NOUN
ertr-561	76	9	relationships	relationship	NOUN
ertr-561	76	10	.	.	PUNCT
ertr-561	77	1	journal	journal	NOUN
ertr-561	77	2	of	of	ADP
ertr-561	77	3	marketing	marketing	NOUN
ertr-561	77	4	,	,	PUNCT
ertr-561	77	5	70(3	70(3	NOUN
ertr-561	77	6	)	)	PUNCT
ertr-561	77	7	,	,	PUNCT
ertr-561	77	8	58	58	NUM
ertr-561	77	9	-	-	SYM
ertr-561	77	10	73	73	NUM
ertr-561	77	11	.	.	PUNCT
ertr-561	78	1	hochschild	hochschild	ADV
ertr-561	78	2	,	,	PUNCT
ertr-561	78	3	a.	a.	PROPN
ertr-561	78	4	r.	r.	PROPN
ertr-561	78	5	(	(	PUNCT
ertr-561	78	6	2012	2012	NUM
ertr-561	78	7	)	)	PUNCT
ertr-561	78	8	.	.	PUNCT
ertr-561	79	1	the	the	DET
ertr-561	79	2	managed	manage	VERB
ertr-561	79	3	heart	heart	NOUN
ertr-561	79	4	:	:	PUNCT
ertr-561	79	5	commercialization	commercialization	NOUN
ertr-561	79	6	of	of	ADP
ertr-561	79	7	human	human	ADJ
ertr-561	79	8	feeling	feeling	NOUN
ertr-561	79	9	.	.	PUNCT
ertr-561	80	1	university	university	NOUN
ertr-561	80	2	of	of	ADP
ertr-561	80	3	california	california	PROPN
ertr-561	80	4	press	press	PROPN
ertr-561	80	5	.	.	PUNCT
ertr-561	81	1	houston	houston	PROPN
ertr-561	81	2	iii	iii	PROPN
ertr-561	81	3	,	,	PUNCT
ertr-561	81	4	l.	l.	PROPN
ertr-561	81	5	,	,	PUNCT
ertr-561	81	6	grandey	grandey	PROPN
ertr-561	81	7	,	,	PUNCT
ertr-561	81	8	a.	a.	NOUN
ertr-561	81	9	a.	a.	PROPN
ertr-561	81	10	,	,	PUNCT
ertr-561	81	11	&	&	CCONJ
ertr-561	81	12	sawyer	sawyer	PROPN
ertr-561	81	13	,	,	PUNCT
ertr-561	81	14	k.	k.	PROPN
ertr-561	81	15	(	(	PUNCT
ertr-561	81	16	2018	2018	NUM
ertr-561	81	17	)	)	PUNCT
ertr-561	81	18	.	.	PUNCT
ertr-561	82	1	who	who	PRON
ertr-561	82	2	cares	care	VERB
ertr-561	82	3	if	if	SCONJ
ertr-561	82	4	“	"	PUNCT
ertr-561	82	5	service	service	NOUN
ertr-561	82	6	with	with	ADP
ertr-561	82	7	a	a	DET
ertr-561	82	8	smile	smile	NOUN
ertr-561	82	9	”	"	PUNCT
ertr-561	82	10	is	be	AUX
ertr-561	82	11	authentic	authentic	ADJ
ertr-561	82	12	?	?	PUNCT
ertr-561	83	1	an	an	DET
ertr-561	83	2	expectancy	expectancy	NOUN
ertr-561	83	3	-	-	PUNCT
ertr-561	83	4	based	base	VERB
ertr-561	83	5	model	model	NOUN
ertr-561	83	6	of	of	ADP
ertr-561	83	7	customer	customer	NOUN
ertr-561	83	8	race	race	NOUN
ertr-561	83	9	and	and	CCONJ
ertr-561	83	10	differential	differential	ADJ
ertr-561	83	11	service	service	NOUN
ertr-561	83	12	reactions	reaction	NOUN
ertr-561	83	13	.	.	PUNCT
ertr-561	84	1	organizational	organizational	ADJ
ertr-561	84	2	behavior	behavior	NOUN
ertr-561	84	3	and	and	CCONJ
ertr-561	84	4	human	human	ADJ
ertr-561	84	5	decision	decision	NOUN
ertr-561	84	6	processes	process	NOUN
ertr-561	84	7	,	,	PUNCT
ertr-561	84	8	144	144	NUM
ertr-561	84	9	,	,	PUNCT
ertr-561	84	10	85	85	NUM
ertr-561	84	11	-	-	SYM
ertr-561	84	12	96	96	NUM
ertr-561	84	13	.	.	PUNCT
ertr-561	85	1	huang	huang	PROPN
ertr-561	85	2	,	,	PUNCT
ertr-561	85	3	p.	p.	PROPN
ertr-561	85	4	f.	f.	PROPN
ertr-561	85	5	,	,	PUNCT
ertr-561	85	6	&	&	CCONJ
ertr-561	85	7	dai	dai	PROPN
ertr-561	85	8	,	,	PUNCT
ertr-561	85	9	c.	c.	PROPN
ertr-561	85	10	w.	w.	PROPN
ertr-561	85	11	(	(	PUNCT
ertr-561	85	12	2010	2010	NUM
ertr-561	85	13	)	)	PUNCT
ertr-561	85	14	.	.	PUNCT
ertr-561	86	1	the	the	DET
ertr-561	86	2	impacts	impact	NOUN
ertr-561	86	3	of	of	ADP
ertr-561	86	4	emotional	emotional	ADJ
ertr-561	86	5	contagion	contagion	NOUN
ertr-561	86	6	and	and	CCONJ
ertr-561	86	7	emotional	emotional	ADJ
ertr-561	86	8	labor	labor	NOUN
ertr-561	86	9	perception	perception	NOUN
ertr-561	86	10	on	on	ADP
ertr-561	86	11	employee	employee	NOUN
ertr-561	86	12	’s	’s	PART
ertr-561	86	13	service	service	NOUN
ertr-561	86	14	performance	performance	NOUN
ertr-561	86	15	.	.	PUNCT
ertr-561	87	1	international	international	ADJ
ertr-561	87	2	journal	journal	PROPN
ertr-561	87	3	of	of	ADP
ertr-561	87	4	electronic	electronic	ADJ
ertr-561	87	5	business	business	NOUN
ertr-561	87	6	management	management	NOUN
ertr-561	87	7	,	,	PUNCT
ertr-561	87	8	8(1	8(1	NOUN
ertr-561	87	9	)	)	PUNCT
ertr-561	87	10	,	,	PUNCT
ertr-561	87	11	68	68	NUM
ertr-561	87	12	-	-	SYM
ertr-561	87	13	79	79	NUM
ertr-561	87	14	.	.	PUNCT
ertr-561	88	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN
ertr-561	88	2	e	e	NOUN
ertr-561	88	3	-	-	NOUN
ertr-561	88	4	review	review	NOUN
ertr-561	88	5	of	of	ADP
ertr-561	88	6	tourism	tourism	NOUN
ertr-561	88	7	research	research	NOUN
ertr-561	88	8	(	(	PUNCT
ertr-561	88	9	ertr	ertr	NOUN
ertr-561	88	10	)	)	PUNCT
ertr-561	88	11	,	,	PUNCT
ertr-561	88	12	vol	vol	NOUN
ertr-561	88	13	.	.	PROPN
ertr-561	88	14	17	17	NUM
ertr-561	88	15	,	,	PUNCT
ertr-561	88	16	no	no	INTJ
ertr-561	88	17	.	.	NOUN
ertr-561	88	18	5	5	NUM
ertr-561	88	19	,	,	PUNCT
ertr-561	88	20	2020	2020	NUM
ertr-561	88	21	http://ertr.tamu.edu	http://ertr.tamu.edu	ADP
ertr-561	88	22	798	798	NUM
ertr-561	88	23	ngan	ngan	PROPN
ertr-561	88	24	,	,	PUNCT
ertr-561	88	25	h.	h.	PROPN
ertr-561	88	26	f.	f.	PROPN
ertr-561	88	27	b.	b.	PROPN
ertr-561	88	28	,	,	PUNCT
ertr-561	88	29	&	&	CCONJ
ertr-561	88	30	yu	yu	PROPN
ertr-561	88	31	,	,	PUNCT
ertr-561	88	32	c.	c.	PROPN
ertr-561	88	33	e.	e.	PROPN
ertr-561	88	34	(	(	PUNCT
ertr-561	88	35	2018	2018	NUM
ertr-561	88	36	)	)	PUNCT
ertr-561	88	37	.	.	PUNCT
ertr-561	89	1	to	to	PART
ertr-561	89	2	smile	smile	VERB
ertr-561	89	3	or	or	CCONJ
ertr-561	89	4	not	not	PART
ertr-561	89	5	to	to	PART
ertr-561	89	6	smile	smile	VERB
ertr-561	89	7	–	–	PUNCT
ertr-561	89	8	an	an	DET
ertr-561	89	9	eye	eye	NOUN
ertr-561	89	10	-	-	PUNCT
ertr-561	89	11	tracking	track	VERB
ertr-561	89	12	study	study	NOUN
ertr-561	89	13	on	on	ADP
ertr-561	89	14	service	service	NOUN
ertr-561	89	15	recovery	recovery	NOUN
ertr-561	89	16	.	.	PUNCT
ertr-561	90	1	current	current	ADJ
ertr-561	90	2	issues	issue	NOUN
ertr-561	90	3	in	in	ADP
ertr-561	90	4	tourism	tourism	NOUN
ertr-561	90	5	,	,	PUNCT
ertr-561	90	6	1	1	NUM
ertr-561	90	7	-	-	SYM
ertr-561	90	8	6	6	NUM
ertr-561	90	9	.	.	PUNCT
ertr-561	90	10	otterbring	otterbring	NOUN
ertr-561	90	11	,	,	PUNCT
ertr-561	90	12	t.	t.	PROPN
ertr-561	90	13	(	(	PUNCT
ertr-561	90	14	2017	2017	NUM
ertr-561	90	15	)	)	PUNCT
ertr-561	90	16	.	.	PUNCT
ertr-561	91	1	smile	smile	VERB
ertr-561	91	2	for	for	ADP
ertr-561	91	3	a	a	DET
ertr-561	91	4	while	while	NOUN
ertr-561	91	5	:	:	PUNCT
ertr-561	91	6	the	the	DET
ertr-561	91	7	effect	effect	NOUN
ertr-561	91	8	of	of	ADP
ertr-561	91	9	employee	employee	NOUN
ertr-561	91	10	-	-	PUNCT
ertr-561	91	11	displayed	display	VERB
ertr-561	91	12	smiling	smile	VERB
ertr-561	91	13	on	on	ADP
ertr-561	91	14	customer	customer	NOUN
ertr-561	91	15	affect	affect	NOUN
ertr-561	91	16	and	and	CCONJ
ertr-561	91	17	satisfaction	satisfaction	NOUN
ertr-561	91	18	.	.	PUNCT
ertr-561	92	1	journal	journal	PROPN
ertr-561	92	2	of	of	ADP
ertr-561	92	3	service	service	NOUN
ertr-561	92	4	management	management	NOUN
ertr-561	92	5	,	,	PUNCT
ertr-561	92	6	28(2	28(2	NUM
ertr-561	92	7	)	)	PUNCT
ertr-561	92	8	,	,	PUNCT
ertr-561	92	9	284	284	NUM
ertr-561	92	10	-	-	SYM
ertr-561	92	11	304	304	NUM
ertr-561	92	12	.	.	PUNCT
ertr-561	92	13	schreiner	schreiner	PROPN
ertr-561	92	14	,	,	PUNCT
ertr-561	92	15	m.	m.	NOUN
ertr-561	92	16	,	,	PUNCT
ertr-561	92	17	fischer	fischer	PROPN
ertr-561	92	18	,	,	PUNCT
ertr-561	92	19	t.	t.	PROPN
ertr-561	92	20	,	,	PUNCT
ertr-561	92	21	&	&	CCONJ
ertr-561	92	22	riedl	riedl	PROPN
ertr-561	92	23	,	,	PUNCT
ertr-561	92	24	r.	r.	PROPN
ertr-561	92	25	(	(	PUNCT
ertr-561	92	26	2019	2019	NUM
ertr-561	92	27	)	)	PUNCT
ertr-561	92	28	.	.	PUNCT
ertr-561	93	1	impact	impact	NOUN
ertr-561	93	2	of	of	ADP
ertr-561	93	3	content	content	NOUN
ertr-561	93	4	characteristics	characteristic	NOUN
ertr-561	93	5	and	and	CCONJ
ertr-561	93	6	emotion	emotion	NOUN
ertr-561	93	7	on	on	ADP
ertr-561	93	8	behavioral	behavioral	ADJ
ertr-561	93	9	engagement	engagement	NOUN
ertr-561	93	10	in	in	ADP
ertr-561	93	11	social	social	ADJ
ertr-561	93	12	media	medium	NOUN
ertr-561	93	13	:	:	PUNCT
ertr-561	93	14	literature	literature	NOUN
ertr-561	93	15	review	review	NOUN
ertr-561	93	16	and	and	CCONJ
ertr-561	93	17	research	research	NOUN
ertr-561	93	18	agenda	agenda	NOUN
ertr-561	93	19	.	.	PUNCT
ertr-561	94	1	electronic	electronic	ADJ
ertr-561	94	2	commerce	commerce	NOUN
ertr-561	94	3	research	research	NOUN
ertr-561	94	4	,	,	PUNCT
ertr-561	94	5	1	1	NUM
ertr-561	94	6	-	-	SYM
ertr-561	94	7	17	17	NUM
ertr-561	94	8	.	.	PUNCT
ertr-561	95	1	swani	swani	PROPN
ertr-561	95	2	,	,	PUNCT
ertr-561	95	3	k.	k.	PROPN
ertr-561	95	4	,	,	PUNCT
ertr-561	95	5	milne	milne	PROPN
ertr-561	95	6	,	,	PUNCT
ertr-561	95	7	g.	g.	PROPN
ertr-561	95	8	r.	r.	PROPN
ertr-561	95	9	,	,	PUNCT
ertr-561	95	10	brown	brown	PROPN
ertr-561	95	11	,	,	PUNCT
ertr-561	95	12	b.	b.	PROPN
ertr-561	95	13	p.	p.	PROPN
ertr-561	95	14	,	,	PUNCT
ertr-561	95	15	assaf	assaf	PROPN
ertr-561	95	16	,	,	PUNCT
ertr-561	95	17	a.	a.	NOUN
ertr-561	95	18	g.	g.	PROPN
ertr-561	95	19	,	,	PUNCT
ertr-561	95	20	&	&	CCONJ
ertr-561	95	21	donthu	donthu	PROPN
ertr-561	95	22	,	,	PUNCT
ertr-561	95	23	n.	n.	NOUN
ertr-561	95	24	(	(	PUNCT
ertr-561	95	25	2017	2017	NUM
ertr-561	95	26	)	)	PUNCT
ertr-561	95	27	.	.	PUNCT
ertr-561	96	1	what	what	PRON
ertr-561	96	2	messages	message	NOUN
ertr-561	96	3	to	to	PART
ertr-561	96	4	post	post	VERB
ertr-561	96	5	?	?	PUNCT
ertr-561	97	1	evaluating	evaluate	VERB
ertr-561	97	2	the	the	DET
ertr-561	97	3	popularity	popularity	NOUN
ertr-561	97	4	of	of	ADP
ertr-561	97	5	social	social	ADJ
ertr-561	97	6	media	medium	NOUN
ertr-561	97	7	communications	communication	NOUN
ertr-561	97	8	in	in	ADP
ertr-561	97	9	business	business	NOUN
ertr-561	97	10	versus	versus	ADP
ertr-561	97	11	consumer	consumer	NOUN
ertr-561	97	12	markets	market	NOUN
ertr-561	97	13	.	.	PUNCT
ertr-561	98	1	industrial	industrial	ADJ
ertr-561	98	2	marketing	marketing	NOUN
ertr-561	98	3	management	management	NOUN
ertr-561	98	4	,	,	PUNCT
ertr-561	98	5	62	62	NUM
ertr-561	98	6	,	,	PUNCT
ertr-561	98	7	77	77	NUM
ertr-561	98	8	-	-	SYM
ertr-561	98	9	87	87	NUM
ertr-561	98	10	.	.	PUNCT
ertr-561	99	1	tung	tung	PROPN
ertr-561	99	2	,	,	PUNCT
ertr-561	99	3	v.	v.	ADP
ertr-561	99	4	w.	w.	PROPN
ertr-561	99	5	s.	s.	PROPN
ertr-561	99	6	,	,	PUNCT
ertr-561	99	7	&	&	CCONJ
ertr-561	99	8	au	au	PROPN
ertr-561	99	9	,	,	PUNCT
ertr-561	99	10	n.	n.	NOUN
ertr-561	99	11	(	(	PUNCT
ertr-561	99	12	2018	2018	NUM
ertr-561	99	13	)	)	PUNCT
ertr-561	99	14	.	.	PUNCT
ertr-561	100	1	exploring	explore	VERB
ertr-561	100	2	customer	customer	NOUN
ertr-561	100	3	experiences	experience	NOUN
ertr-561	100	4	with	with	ADP
ertr-561	100	5	robotics	robotic	NOUN
ertr-561	100	6	in	in	ADP
ertr-561	100	7	hospitality	hospitality	NOUN
ertr-561	100	8	.	.	PUNCT
ertr-561	101	1	international	international	ADJ
ertr-561	101	2	journal	journal	PROPN
ertr-561	101	3	of	of	ADP
ertr-561	101	4	contemporary	contemporary	PROPN
ertr-561	101	5	hospitality	hospitality	PROPN
ertr-561	101	6	management	management	NOUN
ertr-561	101	7	,	,	PUNCT
ertr-561	101	8	30(7	30(7	NUM
ertr-561	101	9	)	)	PUNCT
ertr-561	101	10	,	,	PUNCT
ertr-561	101	11	2680	2680	NUM
ertr-561	101	12	-	-	SYM
ertr-561	101	13	2697	2697	NUM
ertr-561	101	14	.	.	PUNCT
ertr-561	102	1	valentini	valentini	PROPN
ertr-561	102	2	,	,	PUNCT
ertr-561	102	3	c.	c.	PROPN
ertr-561	102	4	,	,	PUNCT
ertr-561	102	5	romenti	romenti	PROPN
ertr-561	102	6	,	,	PUNCT
ertr-561	102	7	s.	s.	PROPN
ertr-561	102	8	,	,	PUNCT
ertr-561	102	9	murtarelli	murtarelli	ADV
ertr-561	102	10	,	,	PUNCT
ertr-561	102	11	g.	g.	PROPN
ertr-561	102	12	,	,	PUNCT
ertr-561	102	13	&	&	CCONJ
ertr-561	102	14	pizzetti	pizzetti	PROPN
ertr-561	102	15	,	,	PUNCT
ertr-561	102	16	m.	m.	NOUN
ertr-561	102	17	(	(	PUNCT
ertr-561	102	18	2018	2018	NUM
ertr-561	102	19	)	)	PUNCT
ertr-561	102	20	.	.	PUNCT
ertr-561	103	1	digital	digital	ADJ
ertr-561	103	2	visual	visual	ADJ
ertr-561	103	3	engagement	engagement	NOUN
ertr-561	103	4	:	:	PUNCT
ertr-561	103	5	influencing	influence	VERB
ertr-561	103	6	purchase	purchase	NOUN
ertr-561	103	7	intentions	intention	NOUN
ertr-561	103	8	on	on	ADP
ertr-561	103	9	instagram	instagram	PROPN
ertr-561	103	10	.	.	PUNCT
ertr-561	104	1	journal	journal	PROPN
ertr-561	104	2	of	of	ADP
ertr-561	104	3	communication	communication	NOUN
ertr-561	104	4	management	management	NOUN
ertr-561	104	5	,	,	PUNCT
ertr-561	104	6	22(4	22(4	NUM
ertr-561	104	7	)	)	PUNCT
ertr-561	104	8	,	,	PUNCT
ertr-561	104	9	362	362	NUM
ertr-561	104	10	-	-	SYM
ertr-561	104	11	381	381	NUM
ertr-561	104	12	.	.	PUNCT
ertr-561	105	1	http://ertr.tamu.edu/	http://ertr.tamu.edu/	PROPN