id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
easat-10674	Warjiyono, Warjiyono; Hadiyanto, Hadiyanto; Nugraheni, Dinar Mutiara Kusumo	AI chatbot quality in customer service: Extending measurement models with conversational capability	2025	21	.pdf	application/pdf	12740	664	40	Therefore, future research can expand the conceptualization and measurement of AI chatbot service quality by adapting to a wider range of contexts and chatbot types. To develop a measurement model for AI chatbot customer service quality, a quantitative method is used through outer model testing, namely convergent validity testing, discriminant validity testing, reliability testing, and inner model testing, namely path coefficient testing and specific indirect effect testing.	cache/easat-10674.pdf	txt/easat-10674.txt