id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
easat-11480	Sugiarto, Ismoyo; Brahmasari, Ida Aju; Ratih, Ida Aju Brahma	The moderating role of online booking on the effects of digital marketing and dynamic pricing on customer satisfaction and hotel performance: Evidence from three-star hotels in Bali	2025	27	.pdf	application/pdf	13330	648	36	In terms of measurement, hotel customer satisfaction can be assessed through various indicators such as guest surveys and feedback, complaint ratios and resolution rates, Customer Satisfaction Index (CSI), online ratings, retention levels, digital marketing effectiveness, and responsiveness to dynamic pricing. https://doi.org/10.1108/BIJ-07-2017-0200 [16] A. Guizzardi, L. V. Ballestra, and E. D'Innocenzo, Hotel dynamic pricing, stochastic demand and covid-19, Annals of Tourism Research, vol. 97, p. 103495, 2022.	cache/easat-11480.pdf	txt/easat-11480.txt