id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
easat-11491	Alvarez, Sandra Tauquino; Linares, Ciro Aguilar	Problems in the adoption of information technology service management models: A systematic literature review	2025	14	.pdf	application/pdf	7225	473	46	ISO/IEC 20000 ISO/IEC 20000 is the international standard for IT service management. • PI 2: Which processes from known models are frequently adopted for IT service management?	cache/easat-11491.pdf	txt/easat-11491.txt