id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
easat-1457	Chokpiriyawat, Thanuset ; Siriyota, Kampanat 	Emotional intelligence and demographic factors: Moderating effects in service recovery strategy	2024	13	.pdf	application/pdf	8067	524	47	Correspondence: Thanuset.c@kkumail.com Emotional intelligence and demographic factors: Moderating effects in service recovery strategy Thanuset Chokpiriyawat1*, Kampanat Siriyota2 1,2Faculty of Business Administration and Accountancy, Khon Kaen University, Khon Kaen, Thailand; Thanuset.c@kkumail.com (T.C.). Abstract: This study investigates the moderating effects of emotional intelligence, gender, income, and region of residence on the relationship between brand image, service recovery strategy, and satisfaction.	cache/easat-1457.pdf	txt/easat-1457.txt