id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
easat-3746	Sutrisno, Sutrisno; Andjarwati, Tri ; Budiarti, Endah 	Exploration of patient loyalty through value integration and customer satisfaction in class B university hospitals on Java Island	2024	24	.pdf	application/pdf	13378	659	42	This indicates that customer perceptions of service value at State University Hospitals (RSPTN) in Indonesia are generally high, approaching a maximum scale of 5. The customer value variable (Z) also showed a significant positive relationship with customer satisfaction (M) and revisit intention (Y), with a very small P-Value, confirming that patient experience of service value plays an important role in their satisfaction and decision to return to the hospital.	cache/easat-3746.pdf	txt/easat-3746.txt