id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
easat-5206	Surapati, Untung ; Suharno, Suharno; Hariadi, Sugeng ; Achmad, Gusti Noorlitaria 	The influence of service quality and marketing mix on customer loyalty through the intervening role of customer trust and customer satisfaction in the shipping business in Indonesia	2025	11	.pdf	application/pdf	4041	223	38	untung.kbs@gmail.com The influence of service quality and marketing mix on customer loyalty through the intervening role of customer trust and customer satisfaction in the shipping business in Indonesia Untung Surapati1*, Suharno1, Sugeng Hariadi1, Gusti Noorlitaria Achmad1 1Mulawarman University, Indonesia; untung.kbs@gmail.com (U.S.). Abstract: This study examines the influence of service quality and marketing mix on customer loyalty through the mediating roles of customer trust and customer satisfaction in the Indonesian shipping industry.	cache/easat-5206.pdf	txt/easat-5206.txt