id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
easat-6827	NAIDU, Prashalini ; JAIS, Juraifa ; RENGANATHAN, Tamil Selvi ; Khudari, Mohamed 	Probing into digitalisation's influence on internal customer satisfaction: An angle from internal customers of shared service organisations	2025	18	.pdf	application/pdf	11968	658	41	[2] J. Soalheira and G. Timbrell, What is shared services?, in Shared services as a new organizational form: Emerald Group Publishing Limited. https://doi.org/10.1108/S1877-636120140000013004, 2014, pp. 67-84. Abstract: This paper aims to investigate the impact of the pandemic on shared services and the influence of digitalization on internal customer satisfaction in shared service organizations.	cache/easat-6827.pdf	txt/easat-6827.txt