id	sid	eid	entity	type
easat-1610	1	1	2576-8484	DATE
easat-1610	1	2	8	CARDINAL
easat-1610	1	3	4, 1822-1840	DATE
easat-1610	1	4	2024	CARDINAL
easat-1610	1	5	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	1	6	2024	CARDINAL
easat-1610	1	7	2024	CARDINAL
easat-1610	1	8	012021091085@gsm.msu.edu.my	ORG
easat-1610	1	9	china	GPE
easat-1610	2	1	yang jie1	PERSON
easat-1610	2	2	science university	ORG
easat-1610	2	3	shah alam	PERSON
easat-1610	2	4	malaysia	GPE
easat-1610	2	5	012021091085@gsm.msu.edu.my	ORG
easat-1610	2	6	y.j.	GPE
easat-1610	3	1	nurkhalida_makmor@msu.edu.my	ORG
easat-1610	4	1	asad_ur@msu.edu.my	PERSON
easat-1610	6	1	china	GPE
easat-1610	7	1	98	CARDINAL
easat-1610	7	2	616	CARDINAL
easat-1610	7	3	chinese	NORP
easat-1610	7	4	2003	DATE
easat-1610	7	5	2023	CARDINAL
easat-1610	7	6	china	GPE
easat-1610	8	1	china	GPE
easat-1610	9	1	chinese	NORP
easat-1610	9	2	china	GPE
easat-1610	9	3	the last 20 years	DATE
easat-1610	9	4	2013	DATE
easat-1610	14	1	chinese	NORP
easat-1610	15	1	china	GPE
easat-1610	16	1	1.	CARDINAL
easat-1610	16	2	2021	CARDINAL
easat-1610	17	1	2010	DATE
easat-1610	18	1	buttle	PERSON
easat-1610	18	2	maklan	PERSON
easat-1610	18	3	2019	DATE
easat-1610	18	4	three	CARDINAL
easat-1610	18	5	2021	CARDINAL
easat-1610	18	6	2021	CARDINAL
easat-1610	19	1	crm	ORG
easat-1610	19	2	2010	DATE
easat-1610	20	1	1823	DATE
easat-1610	20	2	2576-8484	DATE
easat-1610	20	3	8	CARDINAL
easat-1610	21	1	4	CARDINAL
easat-1610	21	2	1822-1840	DATE
easat-1610	21	3	2024	CARDINAL
easat-1610	21	4	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	21	5	2024	CARDINAL
easat-1610	21	6	gunawan et al.	PERSON
easat-1610	21	7	2013	DATE
easat-1610	21	8	buttle	PERSON
easat-1610	21	9	maklan	PERSON
easat-1610	21	10	2019	DATE
easat-1610	21	11	three	CARDINAL
easat-1610	21	12	2021	CARDINAL
easat-1610	22	1	xu & walton	ORG
easat-1610	22	2	2005	DATE
easat-1610	23	1	2006	DATE
easat-1610	24	1	sixth	ORDINAL
easat-1610	24	2	jiang	PERSON
easat-1610	24	3	1998	DATE
easat-1610	24	4	chinese	NORP
easat-1610	24	5	2000	DATE
easat-1610	25	1	khodakarami & chan	ORG
easat-1610	25	2	2014	DATE
easat-1610	27	1	2017	DATE
easat-1610	29	1	2001	DATE
easat-1610	29	2	slater	PERSON
easat-1610	29	3	1997	DATE
easat-1610	30	1	al.	PERSON
easat-1610	30	2	2020	DATE
easat-1610	31	1	2020	DATE
easat-1610	32	1	chinese	NORP
easat-1610	32	2	al.	PERSON
easat-1610	32	3	2020	DATE
easat-1610	33	1	china	GPE
easat-1610	33	2	recent years	DATE
easat-1610	34	1	one	CARDINAL
easat-1610	34	2	2021	CARDINAL
easat-1610	35	1	chinese	NORP
easat-1610	35	2	2023	CARDINAL
easat-1610	37	1	2018	DATE
easat-1610	39	1	616	CARDINAL
easat-1610	39	2	chinese	NORP
easat-1610	39	3	98	CARDINAL
easat-1610	39	4	english	NORP
easat-1610	39	5	714	CARDINAL
easat-1610	40	1	china	GPE
easat-1610	41	1	chinese	NORP
easat-1610	42	1	annual	DATE
easat-1610	43	1	chinese	NORP
easat-1610	44	1	2	CARDINAL
easat-1610	44	2	crm	ORG
easat-1610	44	3	one	CARDINAL
easat-1610	44	4	the middle of the 1990s	DATE
easat-1610	44	5	osarenkhoe & bennani	ORG
easat-1610	44	6	2007	DATE
easat-1610	45	1	1984	DATE
easat-1610	46	1	romano & nicholas	ORG
easat-1610	46	2	2000	DATE
easat-1610	47	1	crm	PRODUCT
easat-1610	47	2	the early 1980s	DATE
easat-1610	47	3	frow & payne	ORG
easat-1610	47	4	2009	DATE
easat-1610	48	1	the age of	DATE
easat-1610	49	1	2576-8484	DATE
easat-1610	49	2	8	CARDINAL
easat-1610	49	3	4	CARDINAL
easat-1610	49	4	1822-1840	DATE
easat-1610	49	5	2024	CARDINAL
easat-1610	49	6	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	49	7	2024	CARDINAL
easat-1610	49	8	ullah et al.	PERSON
easat-1610	49	9	2020	DATE
easat-1610	51	1	2006	DATE
easat-1610	53	1	santoro et al.	PERSON
easat-1610	53	2	2017	DATE
easat-1610	54	1	2008	DATE
easat-1610	55	1	ayyagari	PERSON
easat-1610	55	2	2019	DATE
easat-1610	56	1	nelson et al.	PERSON
easat-1610	56	2	2020	DATE
easat-1610	58	1	ranjan	GPE
easat-1610	58	2	2010	DATE
easat-1610	58	3	sundjaja	ORG
easat-1610	58	4	2013	DATE
easat-1610	59	1	early 1998	DATE
easat-1610	59	2	iriana & buttle	ORG
easat-1610	59	3	2007	DATE
easat-1610	60	1	2019	DATE
easat-1610	60	2	liu et al.	PERSON
easat-1610	60	3	2018	DATE
easat-1610	61	1	qing guo	PERSON
easat-1610	61	2	guo & mai	ORG
easat-1610	61	3	2022	CARDINAL
easat-1610	62	1	seven	CARDINAL
easat-1610	62	2	7p	CARDINAL
easat-1610	63	1	waseem, 2018	ORG
easat-1610	64	1	jinxiang dong	PERSON
easat-1610	64	2	zhejiang university	ORG
easat-1610	64	3	guo & huang	ORG
easat-1610	64	4	2015	DATE
easat-1610	65	1	american	NORP
easat-1610	65	2	alt & puschmann	ORG
easat-1610	65	3	2006	DATE
easat-1610	66	1	yisheng	PERSON
easat-1610	66	2	2019	DATE
easat-1610	67	1	xie	PERSON
easat-1610	67	2	rui	PERSON
easat-1610	67	3	2010	DATE
easat-1610	68	1	2010	DATE
easat-1610	68	2	2012	DATE
easat-1610	68	3	2005	DATE
easat-1610	69	1	3	CARDINAL
easat-1610	69	2	3.1	CARDINAL
easat-1610	70	1	2018	DATE
easat-1610	71	1	1825	DATE
easat-1610	71	2	2576-8484	DATE
easat-1610	71	3	8	CARDINAL
easat-1610	72	1	4	CARDINAL
easat-1610	72	2	1822-1840	DATE
easat-1610	72	3	2024	CARDINAL
easat-1610	72	4	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	72	5	2024	CARDINAL
easat-1610	73	1	china	GPE
easat-1610	74	1	china	GPE
easat-1610	75	1	two	CARDINAL
easat-1610	75	2	english	LANGUAGE
easat-1610	75	3	chinese	NORP
easat-1610	76	1	china	GPE
easat-1610	76	2	21 years	DATE
easat-1610	76	3	2023/12/31	CARDINAL
easat-1610	77	1	ninety-eight	CARDINAL
easat-1610	77	2	english	LANGUAGE
easat-1610	78	1	cnki	PERSON
easat-1610	78	2	chinese	NORP
easat-1610	79	1	guan li	PERSON
easat-1610	79	2	china	GPE
easat-1610	79	3	616	CARDINAL
easat-1610	79	4	chinese	NORP
easat-1610	79	5	2003	DATE
easat-1610	79	6	2023	CARDINAL
easat-1610	80	1	march 5, 2024	DATE
easat-1610	80	2	714	CARDINAL
easat-1610	81	1	3.2	CARDINAL
easat-1610	82	1	chen	PERSON
easat-1610	82	2	2006	DATE
easat-1610	86	1	5.2.r4	CARDINAL
easat-1610	87	1	chaomei chen	PERSON
easat-1610	88	1	chen	PERSON
easat-1610	88	2	2016	DATE
easat-1610	90	1	three	CARDINAL
easat-1610	90	2	three	CARDINAL
easat-1610	91	1	100	CARDINAL
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easat-1610	91	3	ding & yang	ORG
easat-1610	91	4	2022	CARDINAL
easat-1610	92	1	3.3	CARDINAL
easat-1610	92	2	annual	DATE
easat-1610	93	1	annual	DATE
easat-1610	94	1	chinese	NORP
easat-1610	95	1	zhao & xu	ORG
easat-1610	95	2	2010	DATE
easat-1610	96	1	citespace	PERSON
easat-1610	96	2	1998	DATE
easat-1610	97	1	van eck	PERSON
easat-1610	97	2	2017	CARDINAL
easat-1610	99	1	citespace	PERSON
easat-1610	99	2	zhu & hua	ORG
easat-1610	99	3	2017	DATE
easat-1610	100	1	chen	PERSON
easat-1610	100	2	2006	DATE
easat-1610	101	1	chinese	NORP
easat-1610	102	1	1826	DATE
easat-1610	102	2	2576-8484	DATE
easat-1610	102	3	8	CARDINAL
easat-1610	102	4	4	CARDINAL
easat-1610	102	5	1822-1840	DATE
easat-1610	102	6	2024	CARDINAL
easat-1610	102	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	102	8	2024	CARDINAL
easat-1610	104	1	chen	PERSON
easat-1610	104	2	2006	DATE
easat-1610	105	1	citespace	PERSON
easat-1610	105	2	between 2003	DATE
easat-1610	105	3	2023	CARDINAL
easat-1610	105	4	two years	DATE
easat-1610	109	1	ten	CARDINAL
easat-1610	111	1	citespace	PERSON
easat-1610	112	1	4	CARDINAL
easat-1610	112	2	4.1	CARDINAL
easat-1610	113	1	wos 4.1.1	LAW
easat-1610	114	1	china	GPE
easat-1610	114	2	98	CARDINAL
easat-1610	115	1	98	CARDINAL
easat-1610	116	1	the last 20 years	DATE
easat-1610	117	1	1	CARDINAL
easat-1610	117	2	china	GPE
easat-1610	117	3	2003	DATE
easat-1610	118	1	2003	DATE
easat-1610	118	2	2004	DATE
easat-1610	118	3	2015	DATE
easat-1610	119	1	2006	DATE
easat-1610	119	2	chinese	NORP
easat-1610	120	1	december	DATE
easat-1610	120	2	eight	CARDINAL
easat-1610	120	3	chinese	NORP
easat-1610	120	4	2023	CARDINAL
easat-1610	121	1	china	GPE
easat-1610	122	1	1	CARDINAL
easat-1610	122	2	chinese	NORP
easat-1610	123	1	98	CARDINAL
easat-1610	123	2	48	CARDINAL
easat-1610	123	3	13	CARDINAL
easat-1610	123	4	11	CARDINAL
easat-1610	123	5	intelligence &	ORG
easat-1610	125	1	china	GPE
easat-1610	126	1	1	CARDINAL
easat-1610	126	2	annual	DATE
easat-1610	126	3	china	GPE
easat-1610	128	1	1827	DATE
easat-1610	128	2	2576-8484	DATE
easat-1610	128	3	8	CARDINAL
easat-1610	128	4	4	CARDINAL
easat-1610	128	5	1822-1840	DATE
easat-1610	128	6	2024	CARDINAL
easat-1610	128	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	128	8	2024	CARDINAL
easat-1610	128	9	2	CARDINAL
easat-1610	128	10	chinese	NORP
easat-1610	129	1	ten	CARDINAL
easat-1610	129	2	d. zhou et al	PERSON
easat-1610	129	3	chinese	NORP
easat-1610	132	1	chinese	NORP
easat-1610	133	1	1	CARDINAL
easat-1610	133	2	china	GPE
easat-1610	133	3	10	CARDINAL
easat-1610	134	1	48	CARDINAL
easat-1610	134	2	13	CARDINAL
easat-1610	134	3	intelligence &	ORG
easat-1610	134	4	11	CARDINAL
easat-1610	134	5	3	CARDINAL
easat-1610	134	6	2	CARDINAL
easat-1610	134	7	2	CARDINAL
easat-1610	134	8	2	CARDINAL
easat-1610	134	9	2	CARDINAL
easat-1610	134	10	1	CARDINAL
easat-1610	134	11	1	CARDINAL
easat-1610	135	1	2	CARDINAL
easat-1610	135	2	10	CARDINAL
easat-1610	135	3	china	GPE
easat-1610	137	1	1	CARDINAL
easat-1610	137	2	ho	PERSON
easat-1610	137	3	w	GPE
easat-1610	137	4	96	CARDINAL
easat-1610	137	5	2	CARDINAL
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easat-1610	137	7	s. b.	PERSON
easat-1610	137	8	94	CARDINAL
easat-1610	137	9	zhou	PERSON
easat-1610	137	10	s.	PERSON
easat-1610	137	11	qiao, z.	PERSON
easat-1610	137	12	du, q.	ORG
easat-1610	137	13	wang	PERSON
easat-1610	137	14	g. a.	PERSON
easat-1610	137	15	w.	PERSON
easat-1610	137	16	yan	PERSON
easat-1610	137	17	x.	GPE
easat-1610	137	18	92	CARDINAL
easat-1610	137	19	2018 4	DATE
easat-1610	137	20	teng	PERSON
easat-1610	137	21	c.c.	PERSON
easat-1610	137	22	huang	PERSON
easat-1610	137	23	t.t international journal	ORG
easat-1610	137	24	contemporary hospitality	ORG
easat-1610	137	25	77 2018 5	DATE
easat-1610	137	26	j.s.l.	GPE
easat-1610	137	27	dai	ORG
easat-1610	137	28	j. the international journal of logistics	ORG
easat-1610	137	29	75 2015	CARDINAL
easat-1610	137	30	2576-8484	DATE
easat-1610	138	1	8	CARDINAL
easat-1610	138	2	4	CARDINAL
easat-1610	138	3	1822-1840	DATE
easat-1610	138	4	2024	CARDINAL
easat-1610	138	5	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	138	6	2024	CARDINAL
easat-1610	140	1	6	CARDINAL
easat-1610	141	1	67	CARDINAL
easat-1610	141	2	2016 7	DATE
easat-1610	141	3	66	CARDINAL
easat-1610	141	4	2019 8	DATE
easat-1610	141	5	khan	GPE
easat-1610	142	1	48	CARDINAL
easat-1610	142	2	9	CARDINAL
easat-1610	142	3	li	PERSON
easat-1610	142	4	x.y.	PERSON
easat-1610	142	5	zhou	PERSON
easat-1610	142	6	e.h.	PERSON
easat-1610	142	7	57 2013 10	DATE
easat-1610	142	8	journal of business & industrial	ORG
easat-1610	142	9	51 2017	CARDINAL
easat-1610	143	1	4.1.2	CARDINAL
easat-1610	143	2	china	GPE
easat-1610	143	3	3	CARDINAL
easat-1610	144	1	10	CARDINAL
easat-1610	144	2	chinese	NORP
easat-1610	144	3	hong kong	GPE
easat-1610	144	4	polytechnic university	ORG
easat-1610	144	5	0.08	CARDINAL
easat-1610	145	1	chinese	NORP
easat-1610	145	2	chinese	NORP
easat-1610	146	1	university of hong kong	ORG
easat-1610	146	2	shanghai	GPE
easat-1610	146	3	tong university	ORG
easat-1610	146	4	university of hong kong	ORG
easat-1610	146	5	nanyang technological university	ORG
easat-1610	146	6	0.05	CARDINAL
easat-1610	146	7	0.01	CARDINAL
easat-1610	146	8	0.02	CARDINAL
easat-1610	146	9	0.01	CARDINAL
easat-1610	147	1	3	CARDINAL
easat-1610	147	2	10	CARDINAL
easat-1610	147	3	china	GPE
easat-1610	149	1	year	DATE
easat-1610	149	2	1 9 0.08 2005	TIME
easat-1610	149	3	hong kong	GPE
easat-1610	149	4	polytechnic university	ORG
easat-1610	149	5	2 4	DATE
easat-1610	149	6	2008	DATE
easat-1610	149	7	university of hong kong	ORG
easat-1610	149	8	2013	DATE
easat-1610	149	9	shanghai	GPE
easat-1610	149	10	4 3	DATE
easat-1610	149	11	national pingtung university science &	ORG
easat-1610	149	12	5	CARDINAL
easat-1610	149	13	2005	DATE
easat-1610	149	14	university of hong kong 6	ORG
easat-1610	149	15	2008	DATE
easat-1610	149	16	hunan university	ORG
easat-1610	149	17	1829	DATE
easat-1610	149	18	2576-8484	DATE
easat-1610	149	19	8	CARDINAL
easat-1610	149	20	4	CARDINAL
easat-1610	149	21	1822-1840	DATE
easat-1610	149	22	2024	CARDINAL
easat-1610	149	23	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	149	24	2024	CARDINAL
easat-1610	149	25	7 2	CARDINAL
easat-1610	149	26	2016	CARDINAL
easat-1610	149	27	california state university	ORG
easat-1610	149	28	8 2	CARDINAL
easat-1610	149	29	2020	CARDINAL
easat-1610	149	30	9	CARDINAL
easat-1610	149	31	2009	DATE
easat-1610	149	32	nanyang technological university	ORG
easat-1610	149	33	10 2	CARDINAL
easat-1610	149	34	2022	CARDINAL
easat-1610	149	35	university of finance & economics	ORG
easat-1610	149	36	china	GPE
easat-1610	150	1	4.1.2.2	CARDINAL
easat-1610	151	1	2	CARDINAL
easat-1610	151	2	98	CARDINAL
easat-1610	152	1	3	CARDINAL
easat-1610	154	1	5	CARDINAL
easat-1610	156	1	2022	CARDINAL
easat-1610	159	1	2015	DATE
easat-1610	162	1	bolton & tarasi	ORG
easat-1610	162	2	2017	DATE
easat-1610	166	1	2018	DATE
easat-1610	170	1	2012	DATE
easat-1610	172	1	1830	DATE
easat-1610	172	2	2576-8484	DATE
easat-1610	172	3	8	CARDINAL
easat-1610	172	4	4	CARDINAL
easat-1610	172	5	1822-1840	DATE
easat-1610	172	6	2024	CARDINAL
easat-1610	172	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	172	8	2024	CARDINAL
easat-1610	172	9	2	CARDINAL
easat-1610	172	10	china	GPE
easat-1610	173	1	1831	DATE
easat-1610	173	2	2576-8484	DATE
easat-1610	173	3	8	CARDINAL
easat-1610	173	4	4	CARDINAL
easat-1610	173	5	1822-1840	DATE
easat-1610	173	6	2024	CARDINAL
easat-1610	173	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	173	8	2024	CARDINAL
easat-1610	173	9	3	CARDINAL
easat-1610	173	10	china	GPE
easat-1610	174	1	4.2	CARDINAL
easat-1610	175	1	4.2.1.overview	CARDINAL
easat-1610	175	2	china	GPE
easat-1610	175	3	chinese	NORP
easat-1610	175	4	the 21st century	DATE
easat-1610	176	1	first	ORDINAL
easat-1610	176	2	2003	DATE
easat-1610	178	1	4	CARDINAL
easat-1610	178	2	2003	DATE
easat-1610	178	3	2023	CARDINAL
easat-1610	178	4	chinese	NORP
easat-1610	178	5	2015	DATE
easat-1610	178	6	53	DATE
easat-1610	179	1	each year after	DATE
easat-1610	179	2	2014	DATE
easat-1610	179	3	16	CARDINAL
easat-1610	179	4	2022	CARDINAL
easat-1610	180	1	december 2023	DATE
easat-1610	180	2	only 17	CARDINAL
easat-1610	180	3	2023	CARDINAL
easat-1610	182	1	the past few years	DATE
easat-1610	182	2	4	CARDINAL
easat-1610	182	3	chinese	NORP
easat-1610	182	4	chinese	NORP
easat-1610	183	1	232	CARDINAL
easat-1610	183	2	chinese	NORP
easat-1610	183	3	1832	DATE
easat-1610	183	4	2576-8484	DATE
easat-1610	183	5	8	CARDINAL
easat-1610	183	6	4	CARDINAL
easat-1610	183	7	1822-1840	DATE
easat-1610	183	8	2024	CARDINAL
easat-1610	183	9	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	183	10	2024	CARDINAL
easat-1610	183	11	37.66%	PERCENT
easat-1610	184	1	another 33.27%	PERCENT
easat-1610	186	1	5	CARDINAL
easat-1610	186	2	ten	CARDINAL
easat-1610	186	3	seven	CARDINAL
easat-1610	186	4	china	GPE
easat-1610	187	1	three	CARDINAL
easat-1610	188	1	four	CARDINAL
easat-1610	188	2	ten	CARDINAL
easat-1610	188	3	three	CARDINAL
easat-1610	188	4	three	CARDINAL
easat-1610	189	1	chinese	NORP
easat-1610	190	1	4	CARDINAL
easat-1610	190	2	annual	DATE
easat-1610	190	3	china	GPE
easat-1610	190	4	4	CARDINAL
easat-1610	190	5	china	GPE
easat-1610	190	6	10	CARDINAL
easat-1610	191	1	232	CARDINAL
easat-1610	191	2	55	CARDINAL
easat-1610	191	3	44	CARDINAL
easat-1610	191	4	41	CARDINAL
easat-1610	191	5	35	CARDINAL
easat-1610	191	6	30	CARDINAL
easat-1610	191	7	15	CARDINAL
easat-1610	191	8	15	CARDINAL
easat-1610	191	9	16	CARDINAL
easat-1610	191	10	15	CARDINAL
easat-1610	191	11	1833	DATE
easat-1610	191	12	2576-8484	DATE
easat-1610	191	13	8	CARDINAL
easat-1610	191	14	4	CARDINAL
easat-1610	191	15	1822-1840	DATE
easat-1610	191	16	2024	CARDINAL
easat-1610	191	17	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	191	18	2024	CARDINAL
easat-1610	191	19	5	CARDINAL
easat-1610	191	20	10	CARDINAL
easat-1610	191	21	china	GPE
easat-1610	192	1	year 1	DATE
easat-1610	192	2	li lisha	PERSON
easat-1610	192	3	229	CARDINAL
easat-1610	192	4	2	CARDINAL
easat-1610	192	5	chen xiaojun	PERSON
easat-1610	192	6	fuxing	GPE
easat-1610	192	7	123	CARDINAL
easat-1610	192	8	2021 3	DATE
easat-1610	192	9	wang	PERSON
easat-1610	192	10	xu mingyuan contemporary	PERSON
easat-1610	192	11	111	CARDINAL
easat-1610	192	12	2018 4	DATE
easat-1610	192	13	tao zhiyu	PERSON
easat-1610	192	14	103	CARDINAL
easat-1610	192	15	u.s.	GPE
easat-1610	192	16	china li	PERSON
easat-1610	192	17	ge fuhai journal of technology economics	ORG
easat-1610	192	18	94	CARDINAL
easat-1610	192	19	huang jinrui	PERSON
easat-1610	192	20	72 2014 7	DATE
easat-1610	192	21	guo ling	PERSON
easat-1610	192	22	72 2019 8	DATE
easat-1610	192	23	qu jialiang	GPE
easat-1610	192	24	lv shuyi	PERSON
easat-1610	192	25	60 2015 9	DATE
easat-1610	192	26	wang xin	PERSON
easat-1610	193	1	59	CARDINAL
easat-1610	193	2	2017 10	DATE
easat-1610	193	3	crm li haiming et al	PERSON
easat-1610	193	4	56	CARDINAL
easat-1610	193	5	2003	DATE
easat-1610	193	6	4.2.2	CARDINAL
easat-1610	194	1	china	GPE
easat-1610	194	2	4.2.2.1	CARDINAL
easat-1610	195	1	6	CARDINAL
easat-1610	195	2	tianjin university school of management	ORG
easat-1610	195	3	three	CARDINAL
easat-1610	195	4	two	CARDINAL
easat-1610	196	1	0	DATE
easat-1610	197	1	1834	DATE
easat-1610	197	2	2576-8484	DATE
easat-1610	197	3	8	CARDINAL
easat-1610	197	4	4	CARDINAL
easat-1610	197	5	1822-1840	DATE
easat-1610	197	6	2024	CARDINAL
easat-1610	197	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	197	8	2024	CARDINAL
easat-1610	197	9	6	CARDINAL
easat-1610	198	1	10	CARDINAL
easat-1610	198	2	china	GPE
easat-1610	199	1	1 3	DATE
easat-1610	199	2	2006	DATE
easat-1610	199	3	tianjin university school of management	ORG
easat-1610	199	4	2 2	CARDINAL
easat-1610	199	5	2009	DATE
easat-1610	199	6	shandong university of architecture	ORG
easat-1610	199	7	3 2	CARDINAL
easat-1610	199	8	2003	DATE
easat-1610	199	9	shenyang institute of automation	ORG
easat-1610	199	10	chinese academy of sciences	ORG
easat-1610	199	11	4 2	CARDINAL
easat-1610	199	12	2008	DATE
easat-1610	199	13	5 2	CARDINAL
easat-1610	199	14	2019	DATE
easat-1610	199	15	jincheng college of sichuan university	ORG
easat-1610	199	16	6 2	CARDINAL
easat-1610	199	17	2004	DATE
easat-1610	199	18	xi'an jiaotong university	ORG
easat-1610	199	19	7 2	CARDINAL
easat-1610	199	20	2009	DATE
easat-1610	199	21	ocean university of china	ORG
easat-1610	199	22	2009	DATE
easat-1610	199	23	9 2	CARDINAL
easat-1610	199	24	2015	DATE
easat-1610	199	25	anhui	GPE
easat-1610	199	26	10 2	CARDINAL
easat-1610	199	27	2013	DATE
easat-1610	200	1	4.2.3	DATE
easat-1610	201	1	5	CARDINAL
easat-1610	202	1	five	CARDINAL
easat-1610	202	2	288	FAC
easat-1610	202	3	6	CARDINAL
easat-1610	203	1	five	CARDINAL
easat-1610	208	1	huang & zhou	ORG
easat-1610	208	2	2023	DATE
easat-1610	209	1	lian	NORP
easat-1610	209	2	2016	DATE
easat-1610	213	1	china	GPE
easat-1610	214	1	zhou et al.	PERSON
easat-1610	214	2	2024	DATE
easat-1610	216	1	3	CARDINAL
easat-1610	216	2	chinese	NORP
easat-1610	218	1	1835	CARDINAL
easat-1610	218	2	2576-8484	DATE
easat-1610	218	3	8	CARDINAL
easat-1610	218	4	4	CARDINAL
easat-1610	218	5	1822-1840	DATE
easat-1610	218	6	2024	CARDINAL
easat-1610	218	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	218	8	2024	CARDINAL
easat-1610	218	9	yang & tian	ORG
easat-1610	218	10	2015	DATE
easat-1610	223	1	xiao et al.	PERSON
easat-1610	223	2	2023	CARDINAL
easat-1610	224	1	5	CARDINAL
easat-1610	225	1	china	GPE
easat-1610	226	1	cnki	PERSON
easat-1610	226	2	1836	DATE
easat-1610	226	3	2576-8484	DATE
easat-1610	226	4	8	CARDINAL
easat-1610	226	5	4	CARDINAL
easat-1610	226	6	1822-1840	DATE
easat-1610	226	7	2024	CARDINAL
easat-1610	226	8	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	226	9	2024	CARDINAL
easat-1610	226	10	6	CARDINAL
easat-1610	227	1	china	GPE
easat-1610	228	1	5	CARDINAL
easat-1610	228	2	china	GPE
easat-1610	229	1	english	LANGUAGE
easat-1610	229	2	chinese	NORP
easat-1610	229	3	chinese	NORP
easat-1610	230	1	1837	DATE
easat-1610	230	2	2576-8484	DATE
easat-1610	230	3	8	CARDINAL
easat-1610	230	4	4	CARDINAL
easat-1610	230	5	1822-1840	DATE
easat-1610	230	6	2024	CARDINAL
easat-1610	230	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	230	8	2024	CARDINAL
easat-1610	230	9	china	GPE
easat-1610	231	1	98	CARDINAL
easat-1610	231	2	english	NORP
easat-1610	231	3	616	CARDINAL
easat-1610	231	4	chinese	NORP
easat-1610	231	5	china national knowledge	ORG
easat-1610	231	6	714	CARDINAL
easat-1610	232	1	year	DATE
easat-1610	233	1	two	CARDINAL
easat-1610	234	1	chinese	NORP
easat-1610	234	2	china	GPE
easat-1610	234	3	the last 20 years	DATE
easat-1610	234	4	2013	DATE
easat-1610	236	1	chinese	NORP
easat-1610	236	2	chinese	NORP
easat-1610	237	1	china	GPE
easat-1610	237	2	2008	DATE
easat-1610	237	3	2003	DATE
easat-1610	237	4	2023	CARDINAL
easat-1610	238	1	2013	DATE
easat-1610	242	1	5.1	CARDINAL
easat-1610	243	1	china	GPE
easat-1610	244	1	chinese	NORP
easat-1610	246	1	first	ORDINAL
easat-1610	246	2	china	GPE
easat-1610	246	3	the 20 years	DATE
easat-1610	246	4	2003-2023	DATE
easat-1610	247	1	secondly	ORDINAL
easat-1610	248	1	china	GPE
easat-1610	248	2	chinese	NORP
easat-1610	252	1	5.2	CARDINAL
easat-1610	252	2	china	GPE
easat-1610	253	1	china	GPE
easat-1610	254	1	china	GPE
easat-1610	256	1	1838	DATE
easat-1610	256	2	2576-8484	DATE
easat-1610	256	3	8	CARDINAL
easat-1610	256	4	4	CARDINAL
easat-1610	256	5	1822-1840	DATE
easat-1610	256	6	2024	CARDINAL
easat-1610	256	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	256	8	2024	CARDINAL
easat-1610	259	1	firstly	ORDINAL
easat-1610	260	1	china	GPE
easat-1610	262	1	secondly	ORDINAL
easat-1610	262	2	two	CARDINAL
easat-1610	263	1	two	CARDINAL
easat-1610	265	1	china	GPE
easat-1610	269	1	crm	PRODUCT
easat-1610	269	2	one	CARDINAL
easat-1610	271	1	2024	CARDINAL
easat-1610	272	1	https://creativecommons.org/licenses/by/4.0/	WORK_OF_ART
easat-1610	273	1	1	CARDINAL
easat-1610	273	2	b.	PERSON
easat-1610	273	3	2021	CARDINAL
easat-1610	274	1	strategic crm	ORG
easat-1610	275	1	9(3	CARDINAL
easat-1610	275	2	711	CARDINAL
easat-1610	276	1	2	CARDINAL
easat-1610	276	2	t.	GPE
easat-1610	276	3	2006	DATE
easat-1610	278	1	18	CARDINAL
easat-1610	279	1	3	CARDINAL
easat-1610	279	2	a.	PERSON
easat-1610	279	3	2023	CARDINAL
easat-1610	280	1	egyptian	NORP
easat-1610	281	1	15(5	CARDINAL
easat-1610	281	2	4072	CARDINAL
easat-1610	282	1	4	CARDINAL
easat-1610	282	2	m. r.	PERSON
easat-1610	282	3	2019	DATE
easat-1610	285	1	10	CARDINAL
easat-1610	286	1	5	CARDINAL
easat-1610	286	2	bowman	PERSON
easat-1610	286	3	d.	NORP
easat-1610	286	4	lavalle	GPE
easat-1610	286	5	s.	PERSON
easat-1610	286	6	d.	NORP
easat-1610	286	7	ramani	NORP
easat-1610	286	8	2006	DATE
easat-1610	288	1	journal of service research	ORG
easat-1610	288	2	9(2	CARDINAL
easat-1610	288	3	184–194	CARDINAL
easat-1610	289	1	6	CARDINAL
easat-1610	289	2	bolton	PERSON
easat-1610	289	3	r. n.	PERSON
easat-1610	289	4	2017	CARDINAL
easat-1610	291	1	338	CARDINAL
easat-1610	293	1	7	CARDINAL
easat-1610	293	2	2006	DATE
easat-1610	294	1	american	NORP
easat-1610	294	2	57(3	CARDINAL
easat-1610	294	3	359-377	CARDINAL
easat-1610	294	4	8	CARDINAL
easat-1610	294	5	2016	DATE
easat-1610	295	1	citespace	PERSON
easat-1610	296	1	new york	GPE
easat-1610	296	2	ny	GPE
easat-1610	297	1	9	CARDINAL
easat-1610	297	2	s. f.	PERSON
easat-1610	297	3	s., & stahlbock	ORG
easat-1610	297	4	r. (	GPE
easat-1610	297	5	2005	DATE
easat-1610	299	1	80	CARDINAL
easat-1610	300	1	10	CARDINAL
easat-1610	300	2	j., & liu	ORG
easat-1610	300	3	2018	DATE
easat-1610	302	1	18(4	CARDINAL
easat-1610	302	2	837–868	CARDINAL
easat-1610	303	1	11	CARDINAL
easat-1610	303	2	x.	GPE
easat-1610	303	3	& yang	GPE
easat-1610	303	4	z.	PERSON
easat-1610	303	5	2022	CARDINAL
easat-1610	305	1	1-23	CARDINAL
easat-1610	306	1	12	CARDINAL
easat-1610	306	2	kristensson	GPE
easat-1610	306	3	magnusson	PERSON
easat-1610	306	4	j., & gustafsson, a.	ORG
easat-1610	307	1	2006	DATE
easat-1610	308	1	11	CARDINAL
easat-1610	309	1	13	CARDINAL
easat-1610	309	2	2010	DATE
easat-1610	311	1	05	CARDINAL
easat-1610	311	2	april 2010	DATE
easat-1610	311	3	http://www.customerthink.com/article/customer	ORG
easat-1610	312	1	14	CARDINAL
easat-1610	312	2	e., & payne	ORG
easat-1610	312	3	a. f.	PERSON
easat-1610	312	4	2009	DATE
easat-1610	315	1	3	CARDINAL
easat-1610	315	2	7–27	CARDINAL
easat-1610	316	1	https://creativecommons.org/licenses/by/4.0/	NORP
easat-1610	316	2	2576-8484	DATE
easat-1610	316	3	8	CARDINAL
easat-1610	316	4	4	CARDINAL
easat-1610	316	5	1822-1840	DATE
easat-1610	316	6	2024	CARDINAL
easat-1610	316	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	316	8	2024	CARDINAL
easat-1610	317	1	15	CARDINAL
easat-1610	317	2	m. j.	PERSON
easat-1610	317	3	asatiani	PERSON
easat-1610	317	4	a., & kotlarsky	ORG
easat-1610	317	5	j.	PERSON
easat-1610	317	6	2022	CARDINAL
easat-1610	319	1	31(2	CARDINAL
easat-1610	319	2	101718	DATE
easat-1610	320	1	16	CARDINAL
easat-1610	320	2	2017	CARDINAL
easat-1610	321	1	keystone	GPE
easat-1610	322	1	4(3	CARDINAL
easat-1610	322	2	251261	DATE
easat-1610	323	1	17	CARDINAL
easat-1610	323	2	kauffman	GPE
easat-1610	323	3	r. j.	PERSON
easat-1610	323	4	parker	GPE
easat-1610	323	5	c., & weber	ORG
easat-1610	323	6	b. w.	PERSON
easat-1610	323	7	2018	DATE
easat-1610	325	1	journal of management information systems	ORG
easat-1610	325	2	220265	DATE
easat-1610	326	1	18	CARDINAL
easat-1610	326	2	a.	PERSON
easat-1610	326	3	kornarius	PERSON
easat-1610	326	4	a. a.	PERSON
easat-1610	326	5	gunawan	PERSON
easat-1610	326	6	t., & elisabet	ORG
easat-1610	326	7	i.	PERSON
easat-1610	326	8	2013	DATE
easat-1610	328	1	112	CARDINAL
easat-1610	329	1	19	CARDINAL
easat-1610	329	2	z.	PERSON
easat-1610	329	3	2022	CARDINAL
easat-1610	330	1	china	GPE
easat-1610	330	2	the united states	GPE
easat-1610	330	3	russia	GPE
easat-1610	330	4	india	GPE
easat-1610	331	1	14, 12358	DATE
easat-1610	332	1	20	CARDINAL
easat-1610	332	2	2015	CARDINAL
easat-1610	334	1	china	GPE
easat-1610	334	2	115	CARDINAL
easat-1610	335	1	21	CARDINAL
easat-1610	335	2	j. f.	PERSON
easat-1610	335	3	tatham	GPE
easat-1610	335	4	r. l.	PERSON
easat-1610	335	5	anderson	PERSON
easat-1610	335	6	r. e.	PERSON
easat-1610	335	7	w.	PERSON
easat-1610	335	8	1998	DATE
easat-1610	337	1	prentice hall	ORG
easat-1610	338	1	22	CARDINAL
easat-1610	338	2	huang	PERSON
easat-1610	338	3	w.s.	GPE
easat-1610	338	4	& zhou	PERSON
easat-1610	338	5	j.	PERSON
easat-1610	338	6	2023	CARDINAL
easat-1610	340	1	13	CARDINAL
easat-1610	340	2	134	CARDINAL
easat-1610	341	1	23	CARDINAL
easat-1610	341	2	iriana	GPE
easat-1610	341	3	r., & buttle	ORG
easat-1610	341	4	f.	PERSON
easat-1610	341	5	2007	DATE
easat-1610	343	1	5(4	CARDINAL
easat-1610	343	2	23	CARDINAL
easat-1610	344	1	24	CARDINAL
easat-1610	344	2	h. r.	PERSON
easat-1610	344	3	2001	DATE
easat-1610	346	1	8(6	CARDINAL
easat-1610	346	2	299	CARDINAL
easat-1610	347	1	25	CARDINAL
easat-1610	347	2	2020	DATE
easat-1610	349	1	bilişim teknolojileri	PERSON
easat-1610	349	2	13(1	CARDINAL
easat-1610	349	3	47	CARDINAL
easat-1610	350	1	26	CARDINAL
easat-1610	350	2	y. e.	PERSON
easat-1610	350	3	2014	DATE
easat-1610	352	1	information & management	ORG
easat-1610	352	2	51(1	CARDINAL
easat-1610	352	3	27	CARDINAL
easat-1610	353	1	27	CARDINAL
easat-1610	353	2	x.l.	PERSON
easat-1610	354	1	2016).analysis	CARDINAL
easat-1610	355	1	1	CARDINAL
easat-1610	355	2	179-180	CARDINAL
easat-1610	356	1	28	CARDINAL
easat-1610	356	2	zhou	PERSON
easat-1610	356	3	han	NORP
easat-1610	356	4	2024	CARDINAL
easat-1610	358	1	7	CARDINAL
easat-1610	358	2	68	CARDINAL
easat-1610	359	1	29	CARDINAL
easat-1610	359	2	liu	PERSON
easat-1610	359	3	r. q.	PERSON
easat-1610	359	4	mu, h. l., & lee	ORG
easat-1610	359	5	y. c. (	PERSON
easat-1610	359	6	2018	DATE
easat-1610	360	1	korean	NORP
easat-1610	361	1	59–76	CARDINAL
easat-1610	362	1	30	CARDINAL
easat-1610	362	2	s.	PERSON
easat-1610	362	3	sedera	PERSON
easat-1610	362	4	d.	NORP
easat-1610	362	5	t., kumar	PERSON
easat-1610	362	6	s., & ravi	ORG
easat-1610	362	7	2020	DATE
easat-1610	364	1	46	DATE
easat-1610	365	1	31	CARDINAL
easat-1610	365	2	keramati	GPE
easat-1610	365	3	a., & rezaie	ORG
easat-1610	365	4	k. (2015	ORG
easat-1610	367	1	tehnicki vjesnik	PERSON
easat-1610	367	2	22(1	TIME
easat-1610	368	1	32	CARDINAL
easat-1610	368	2	nelson	PERSON
easat-1610	368	3	c. a.	PERSON
easat-1610	368	4	walsh	PERSON
easat-1610	368	5	m. f., & cui	PERSON
easat-1610	368	6	a. p.	PERSON
easat-1610	368	7	2020	DATE
easat-1610	370	1	journal of business & industrial marketing	ORG
easat-1610	370	2	35(12	CARDINAL
easat-1610	370	3	2127-2137	CARDINAL
easat-1610	371	1	33	CARDINAL
easat-1610	371	2	v. l. m.	PERSON
easat-1610	371	3	2012	DATE
easat-1610	372	1	porto	GPE
easat-1610	372	2	portugal	GPE
easat-1610	373	1	34	CARDINAL
easat-1610	373	2	onut	NORP
easat-1610	373	3	s.	GPE
easat-1610	373	4	erdem	GPE
easat-1610	373	5	i., & hosver	ORG
easat-1610	373	6	2008	DATE
easat-1610	375	1	fourth	ORDINAL
easat-1610	375	2	370	CARDINAL
easat-1610	376	1	springer berlin heidelberg	PERSON
easat-1610	377	1	35	CARDINAL
easat-1610	377	2	a., & bennani	ORG
easat-1610	377	3	a. e.	PERSON
easat-1610	377	4	2007	DATE
easat-1610	380	1	36	CARDINAL
easat-1610	380	2	2010	DATE
easat-1610	382	1	8(4	CARDINAL
easat-1610	382	2	408	CARDINAL
easat-1610	383	1	37	CARDINAL
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easat-1610	383	3	2000	DATE
easat-1610	385	1	2000	DATE
easat-1610	385	2	17	CARDINAL
easat-1610	386	1	38	CARDINAL
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easat-1610	386	3	eggert	PERSON
easat-1610	386	4	m.	GPE
easat-1610	386	5	voigt	GPE
easat-1610	386	6	m., & beverungen	ORG
easat-1610	386	7	2012	DATE
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easat-1610	388	3	h. k.	PERSON
easat-1610	388	4	nayak	PERSON
easat-1610	388	5	s. r.	PERSON
easat-1610	388	6	a. k.	PERSON
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easat-1610	389	1	5279	DATE
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easat-1610	390	2	santoro	PERSON
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easat-1610	390	4	d.	NORP
easat-1610	390	5	thrassou,	GPE
easat-1610	390	6	a., & dezi	ORG
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easat-1610	393	1	41	CARDINAL
easat-1610	393	2	2021	CARDINAL
easat-1610	395	1	semarang state university undergraduate law and society review	ORG
easat-1610	395	2	1(2	CARDINAL
easat-1610	395	3	101-112	CARDINAL
easat-1610	396	1	42	CARDINAL
easat-1610	396	2	n. h.	PERSON
easat-1610	396	3	fleming	ORG
easat-1610	396	4	m. j.	PERSON
easat-1610	396	5	j. p.,	PERSON
easat-1610	396	6	c. c.	PERSON
easat-1610	396	7	2000	DATE
easat-1610	397	1	apec	PERSON
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easat-1610	398	2	1-13	DATE
easat-1610	400	1	1840	DATE
easat-1610	400	2	2576-8484	DATE
easat-1610	400	3	8	CARDINAL
easat-1610	400	4	4	CARDINAL
easat-1610	400	5	1822-1840	DATE
easat-1610	400	6	2024	CARDINAL
easat-1610	400	7	10.55214/25768484.v8i4.1610	CARDINAL
easat-1610	400	8	2024	CARDINAL
easat-1610	401	1	43	CARDINAL
easat-1610	401	2	slater	PERSON
easat-1610	401	3	s. f. (	PERSON
easat-1610	401	4	1997	DATE
easat-1610	403	1	the academy of marketing science	ORG
easat-1610	403	2	25(2	CARDINAL
easat-1610	403	3	162	CARDINAL
easat-1610	404	1	44	CARDINAL
easat-1610	404	2	sundjaja	ORG
easat-1610	404	3	a. m.	PERSON
easat-1610	404	4	2013	DATE
easat-1610	406	1	7(2	CARDINAL
easat-1610	406	2	65	CARDINAL
easat-1610	407	1	45	CARDINAL
easat-1610	407	2	iqbal	PERSON
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easat-1610	407	4	s. m. r.	PERSON
easat-1610	407	5	2020	DATE
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easat-1610	409	2	59	CARDINAL
easat-1610	410	1	46	CARDINAL
easat-1610	410	2	m. (	PERSON
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easat-1610	413	1	119	CARDINAL
easat-1610	415	1	47	CARDINAL
easat-1610	415	2	2018	DATE
easat-1610	417	1	181	CARDINAL
easat-1610	418	1	48	CARDINAL
easat-1610	418	2	xiao	PERSON
easat-1610	418	3	xu	PERSON
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easat-1610	418	5	xiao	PERSON
easat-1610	418	6	y.y.	GPE
easat-1610	418	7	& zhao	PERSON
easat-1610	418	8	y.l.	GPE
easat-1610	418	9	2023	CARDINAL
easat-1610	420	1	journal of library	ORG
easat-1610	420	2	2	CARDINAL
easat-1610	420	3	45	CARDINAL
easat-1610	421	1	49	CARDINAL
easat-1610	421	2	xu	PERSON
easat-1610	421	3	m., & walton	ORG
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easat-1610	423	1	industrial management & data systems	ORG
easat-1610	423	2	105(7	DATE
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easat-1610	424	1	50	CARDINAL
easat-1610	424	2	yang	GPE
easat-1610	424	3	y.l. & tian	ORG
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easat-1610	426	1	3	CARDINAL
easat-1610	426	2	64	CARDINAL
easat-1610	427	1	51	CARDINAL
easat-1610	427	2	zhao	PERSON
easat-1610	427	3	r.y.	GPE
easat-1610	427	4	& xu	PERSON
easat-1610	427	5	l.m.	GPE
easat-1610	427	6	2010	DATE
easat-1610	429	1	j. libr	ORG
easat-1610	430	1	sci	ORG
easat-1610	430	2	chin	PERSON
easat-1610	431	1	36	CARDINAL
easat-1610	431	2	5	CARDINAL
easat-1610	431	3	6-68	CARDINAL
easat-1610	432	1	52	CARDINAL
easat-1610	432	2	j., & hua	ORG
easat-1610	432	3	w.	PERSON
easat-1610	432	4	2017	CARDINAL
easat-1610	433	1	between 1987 and	DATE
easat-1610	433	2	2015	CARDINAL
easat-1610	434	1	110(2	DATE
easat-1610	434	2	893-914	CARDINAL
easat-1610	435	1	https://www-emerald-com.javeriana.80599.net/insight/search?q=shahid%20iqbal https://www-emerald-com.javeriana.80599.net/insight/search?q=s.m.%20riad%20shams	ORG