id	sid	tid	token	lemma	pos
easat-10674	1	1	edelweiss	edelweiss	PROPN
easat-10674	1	2	applied	apply	VERB
easat-10674	1	3	science	science	NOUN
easat-10674	1	4	and	and	CCONJ
easat-10674	1	5	technology	technology	NOUN
easat-10674	1	6	issn	issn	PROPN
easat-10674	1	7	:	:	PUNCT
easat-10674	1	8	2576	2576	NUM
easat-10674	1	9	-	-	SYM
easat-10674	1	10	8484	8484	NUM
easat-10674	1	11	vol	vol	NOUN
easat-10674	1	12	.	.	PROPN
easat-10674	2	1	9	9	NUM
easat-10674	2	2	,	,	PUNCT
easat-10674	2	3	no	no	INTJ
easat-10674	2	4	.	.	NOUN
easat-10674	2	5	10	10	NUM
easat-10674	2	6	,	,	PUNCT
easat-10674	2	7	1416	1416	NUM
easat-10674	2	8	-	-	SYM
easat-10674	2	9	1436	1436	NUM
easat-10674	2	10	2025	2025	NUM
easat-10674	2	11	publisher	publisher	NOUN
easat-10674	2	12	:	:	PUNCT
easat-10674	2	13	learning	learn	VERB
easat-10674	2	14	gate	gate	NOUN
easat-10674	2	15	doi	doi	PROPN
easat-10674	2	16	:	:	PUNCT
easat-10674	2	17	10.55214/2576	10.55214/2576	NUM
easat-10674	2	18	-	-	SYM
easat-10674	2	19	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	2	20	©	©	PROPN
easat-10674	2	21	2025	2025	NUM
easat-10674	2	22	by	by	ADP
easat-10674	2	23	the	the	DET
easat-10674	2	24	authors	author	NOUN
easat-10674	2	25	;	;	PUNCT
easat-10674	2	26	licensee	licensee	PROPN
easat-10674	2	27	learning	learning	NOUN
easat-10674	2	28	gate	gate	NOUN
easat-10674	3	1	©	©	PROPN
easat-10674	3	2	2025	2025	NUM
easat-10674	3	3	by	by	ADP
easat-10674	3	4	the	the	DET
easat-10674	3	5	authors	author	NOUN
easat-10674	3	6	;	;	PUNCT
easat-10674	3	7	licensee	licensee	PROPN
easat-10674	3	8	learning	learning	NOUN
easat-10674	3	9	gate	gate	NOUN
easat-10674	3	10	history	history	NOUN
easat-10674	3	11	:	:	PUNCT
easat-10674	3	12	received	receive	VERB
easat-10674	3	13	:	:	PUNCT
easat-10674	3	14	12	12	NUM
easat-10674	3	15	august	august	PROPN
easat-10674	3	16	2025	2025	NUM
easat-10674	3	17	;	;	PUNCT
easat-10674	3	18	revised	revise	VERB
easat-10674	3	19	:	:	PUNCT
easat-10674	3	20	28	28	NUM
easat-10674	3	21	august	august	PROPN
easat-10674	3	22	2025	2025	NUM
easat-10674	3	23	;	;	PUNCT
easat-10674	3	24	accepted	accept	VERB
easat-10674	3	25	:	:	PUNCT
easat-10674	3	26	2	2	NUM
easat-10674	3	27	september	september	PROPN
easat-10674	3	28	2025	2025	NUM
easat-10674	3	29	;	;	PUNCT
easat-10674	3	30	published	publish	VERB
easat-10674	3	31	:	:	PUNCT
easat-10674	4	1	23	23	NUM
easat-10674	4	2	october	october	NOUN
easat-10674	4	3	2025	2025	NUM
easat-10674	4	4	*	*	PUNCT
easat-10674	4	5	correspondence	correspondence	NOUN
easat-10674	4	6	:	:	PUNCT
easat-10674	5	1	warjiyono@students.undip.ac.id	warjiyono@students.undip.ac.id	PROPN
easat-10674	5	2	ai	ai	VERB
easat-10674	5	3	chatbot	chatbot	NOUN
easat-10674	5	4	quality	quality	NOUN
easat-10674	5	5	in	in	ADP
easat-10674	5	6	customer	customer	NOUN
easat-10674	5	7	service	service	NOUN
easat-10674	5	8	:	:	PUNCT
easat-10674	5	9	extending	extend	VERB
easat-10674	5	10	measurement	measurement	NOUN
easat-10674	5	11	models	model	NOUN
easat-10674	5	12	with	with	ADP
easat-10674	5	13	conversational	conversational	ADJ
easat-10674	5	14	capability	capability	NOUN
easat-10674	5	15	warjiyono1	warjiyono1	NOUN
easat-10674	5	16	*	*	NOUN
easat-10674	5	17	,	,	PUNCT
easat-10674	5	18	hadiyanto2	hadiyanto2	PROPN
easat-10674	5	19	,	,	PUNCT
easat-10674	5	20	dinar	dinar	PROPN
easat-10674	5	21	mutiara	mutiara	ADJ
easat-10674	5	22	kusumo	kusumo	ADJ
easat-10674	5	23	nugraheni3	nugraheni3	NOUN
easat-10674	5	24	1doctoral	1doctoral	NUM
easat-10674	5	25	program	program	NOUN
easat-10674	5	26	of	of	ADP
easat-10674	5	27	information	information	NOUN
easat-10674	5	28	system	system	NOUN
easat-10674	5	29	,	,	PUNCT
easat-10674	5	30	postgraduate	postgraduate	NOUN
easat-10674	5	31	school	school	NOUN
easat-10674	5	32	,	,	PUNCT
easat-10674	5	33	universitas	universita	NOUN
easat-10674	5	34	diponegoro	diponegoro	PROPN
easat-10674	5	35	,	,	PUNCT
easat-10674	5	36	semarang	semarang	PROPN
easat-10674	5	37	,	,	PUNCT
easat-10674	5	38	indonesia	indonesia	PROPN
easat-10674	5	39	;	;	PUNCT
easat-10674	5	40	warjiyono@students.undip.ac.id	warjiyono@students.undip.ac.id	PROPN
easat-10674	5	41	(	(	PUNCT
easat-10674	5	42	w.	w.	PROPN
easat-10674	5	43	)	)	PUNCT
easat-10674	5	44	.	.	PUNCT
easat-10674	6	1	2department	2department	NUM
easat-10674	6	2	of	of	ADP
easat-10674	6	3	chemical	chemical	ADJ
easat-10674	6	4	engineering	engineering	NOUN
easat-10674	6	5	,	,	PUNCT
easat-10674	6	6	faculty	faculty	NOUN
easat-10674	6	7	of	of	ADP
easat-10674	6	8	engineering	engineering	NOUN
easat-10674	6	9	,	,	PUNCT
easat-10674	6	10	universitas	universita	NOUN
easat-10674	6	11	diponegoro	diponegoro	PROPN
easat-10674	6	12	,	,	PUNCT
easat-10674	6	13	semarang	semarang	PROPN
easat-10674	6	14	,	,	PUNCT
easat-10674	6	15	indonesia	indonesia	PROPN
easat-10674	6	16	;	;	PUNCT
easat-10674	6	17	hadiyanto@live.undip.ac.id	hadiyanto@live.undip.ac.id	X
easat-10674	6	18	(	(	PUNCT
easat-10674	6	19	h.	h.	PROPN
easat-10674	6	20	)	)	PUNCT
easat-10674	6	21	.	.	PUNCT
easat-10674	7	1	3department	3department	NUM
easat-10674	7	2	of	of	ADP
easat-10674	7	3	informatics	informatic	NOUN
easat-10674	7	4	,	,	PUNCT
easat-10674	7	5	faculty	faculty	NOUN
easat-10674	7	6	of	of	ADP
easat-10674	7	7	science	science	NOUN
easat-10674	7	8	and	and	CCONJ
easat-10674	7	9	mathematics	mathematic	NOUN
easat-10674	7	10	,	,	PUNCT
easat-10674	7	11	universitas	universita	NOUN
easat-10674	7	12	diponegoro	diponegoro	PROPN
easat-10674	7	13	,	,	PUNCT
easat-10674	7	14	semarang	semarang	PROPN
easat-10674	7	15	,	,	PUNCT
easat-10674	7	16	indonesia	indonesia	PROPN
easat-10674	7	17	;	;	PUNCT
easat-10674	7	18	dinar.mutiara@live.undip.ac.id	dinar.mutiara@live.undip.ac.id	NOUN
easat-10674	7	19	(	(	PUNCT
easat-10674	7	20	d.m.k.n	d.m.k.n	PROPN
easat-10674	7	21	.	.	PUNCT
easat-10674	7	22	)	)	PUNCT
easat-10674	7	23	.	.	PUNCT
easat-10674	8	1	abstract	abstract	ADV
easat-10674	8	2	:	:	PUNCT
easat-10674	8	3	the	the	DET
easat-10674	8	4	development	development	NOUN
easat-10674	8	5	of	of	ADP
easat-10674	8	6	artificial	artificial	ADJ
easat-10674	8	7	intelligence	intelligence	NOUN
easat-10674	8	8	(	(	PUNCT
easat-10674	8	9	ai	ai	PROPN
easat-10674	8	10	)	)	PUNCT
easat-10674	8	11	is	be	AUX
easat-10674	8	12	driving	drive	VERB
easat-10674	8	13	the	the	DET
easat-10674	8	14	use	use	NOUN
easat-10674	8	15	of	of	ADP
easat-10674	8	16	chatbots	chatbot	NOUN
easat-10674	8	17	to	to	PART
easat-10674	8	18	improve	improve	VERB
easat-10674	8	19	customer	customer	NOUN
easat-10674	8	20	service	service	NOUN
easat-10674	8	21	.	.	PUNCT
easat-10674	9	1	however	however	ADV
easat-10674	9	2	,	,	PUNCT
easat-10674	9	3	measuring	measure	VERB
easat-10674	9	4	the	the	DET
easat-10674	9	5	quality	quality	NOUN
easat-10674	9	6	of	of	ADP
easat-10674	9	7	chatbots	chatbot	NOUN
easat-10674	9	8	remains	remain	VERB
easat-10674	9	9	a	a	DET
easat-10674	9	10	crucial	crucial	ADJ
easat-10674	9	11	issue	issue	NOUN
easat-10674	9	12	despite	despite	SCONJ
easat-10674	9	13	the	the	DET
easat-10674	9	14	importance	importance	NOUN
easat-10674	9	15	of	of	ADP
easat-10674	9	16	customer	customer	NOUN
easat-10674	9	17	satisfaction	satisfaction	NOUN
easat-10674	9	18	.	.	PUNCT
easat-10674	10	1	this	this	DET
easat-10674	10	2	research	research	NOUN
easat-10674	10	3	aims	aim	VERB
easat-10674	10	4	to	to	PART
easat-10674	10	5	develop	develop	VERB
easat-10674	10	6	a	a	DET
easat-10674	10	7	model	model	NOUN
easat-10674	10	8	for	for	ADP
easat-10674	10	9	measuring	measure	VERB
easat-10674	10	10	the	the	DET
easat-10674	10	11	quality	quality	NOUN
easat-10674	10	12	of	of	ADP
easat-10674	10	13	ai	ai	ADJ
easat-10674	10	14	chatbot	chatbot	NOUN
easat-10674	10	15	customer	customer	NOUN
easat-10674	10	16	service	service	NOUN
easat-10674	10	17	by	by	ADP
easat-10674	10	18	integrating	integrate	VERB
easat-10674	10	19	technical	technical	ADJ
easat-10674	10	20	dimensions	dimension	NOUN
easat-10674	10	21	,	,	PUNCT
easat-10674	10	22	conversational	conversational	ADJ
easat-10674	10	23	capability	capability	NOUN
easat-10674	10	24	,	,	PUNCT
easat-10674	10	25	and	and	CCONJ
easat-10674	10	26	anthropomorphism	anthropomorphism	NOUN
easat-10674	10	27	to	to	PART
easat-10674	10	28	align	align	VERB
easat-10674	10	29	with	with	ADP
easat-10674	10	30	advancements	advancement	NOUN
easat-10674	10	31	in	in	ADP
easat-10674	10	32	modern	modern	ADJ
easat-10674	10	33	ai	ai	NOUN
easat-10674	10	34	chatbots	chatbot	NOUN
easat-10674	10	35	.	.	PUNCT
easat-10674	11	1	this	this	DET
easat-10674	11	2	research	research	NOUN
easat-10674	11	3	adopts	adopt	VERB
easat-10674	11	4	established	establish	VERB
easat-10674	11	5	models	model	NOUN
easat-10674	11	6	such	such	ADJ
easat-10674	11	7	as	as	ADP
easat-10674	11	8	servqual	servqual	ADJ
easat-10674	11	9	,	,	PUNCT
easat-10674	11	10	delone	delone	NOUN
easat-10674	11	11	and	and	CCONJ
easat-10674	11	12	mclean	mclean	PROPN
easat-10674	11	13	,	,	PUNCT
easat-10674	11	14	hot	hot	ADJ
easat-10674	11	15	fit	fit	NOUN
easat-10674	11	16	,	,	PUNCT
easat-10674	11	17	and	and	CCONJ
easat-10674	11	18	aicsq	aicsq	ADJ
easat-10674	11	19	.	.	PUNCT
easat-10674	12	1	the	the	DET
easat-10674	12	2	quantitative	quantitative	ADJ
easat-10674	12	3	approach	approach	NOUN
easat-10674	12	4	uses	use	VERB
easat-10674	12	5	partial	partial	ADJ
easat-10674	12	6	least	least	ADJ
easat-10674	12	7	squares	square	NOUN
easat-10674	12	8	structural	structural	ADJ
easat-10674	12	9	equation	equation	NOUN
easat-10674	12	10	modeling	modeling	NOUN
easat-10674	12	11	(	(	PUNCT
easat-10674	12	12	pls	pls	INTJ
easat-10674	12	13	-	-	PUNCT
easat-10674	12	14	sem	sem	NOUN
easat-10674	12	15	)	)	PUNCT
easat-10674	12	16	.	.	PUNCT
easat-10674	13	1	data	datum	NOUN
easat-10674	13	2	was	be	AUX
easat-10674	13	3	collected	collect	VERB
easat-10674	13	4	in	in	ADP
easat-10674	13	5	two	two	NUM
easat-10674	13	6	stages	stage	NOUN
easat-10674	13	7	:	:	PUNCT
easat-10674	13	8	a	a	DET
easat-10674	13	9	pretest	pretest	NOUN
easat-10674	13	10	with	with	ADP
easat-10674	13	11	83	83	NUM
easat-10674	13	12	respondents	respondent	NOUN
easat-10674	13	13	and	and	CCONJ
easat-10674	13	14	a	a	DET
easat-10674	13	15	nomological	nomological	ADJ
easat-10674	13	16	test	test	NOUN
easat-10674	13	17	with	with	ADP
easat-10674	13	18	213	213	NUM
easat-10674	13	19	respondents	respondent	NOUN
easat-10674	13	20	using	use	VERB
easat-10674	13	21	the	the	DET
easat-10674	13	22	telkomsel	telkomsel	PROPN
easat-10674	13	23	veronika	veronika	NOUN
easat-10674	13	24	chatbot	chatbot	NOUN
easat-10674	13	25	.	.	PUNCT
easat-10674	14	1	the	the	DET
easat-10674	14	2	test	test	NOUN
easat-10674	14	3	results	result	NOUN
easat-10674	14	4	show	show	VERB
easat-10674	14	5	that	that	SCONJ
easat-10674	14	6	only	only	ADV
easat-10674	14	7	the	the	DET
easat-10674	14	8	information	information	NOUN
easat-10674	14	9	quality	quality	NOUN
easat-10674	14	10	and	and	CCONJ
easat-10674	14	11	system	system	NOUN
easat-10674	14	12	quality	quality	NOUN
easat-10674	14	13	variables	variable	NOUN
easat-10674	14	14	significantly	significantly	ADV
easat-10674	14	15	directly	directly	ADV
easat-10674	14	16	influence	influence	NOUN
easat-10674	14	17	satisfaction	satisfaction	NOUN
easat-10674	14	18	,	,	PUNCT
easat-10674	14	19	and	and	CCONJ
easat-10674	14	20	only	only	ADV
easat-10674	14	21	the	the	DET
easat-10674	14	22	conversational	conversational	ADJ
easat-10674	14	23	capability	capability	NOUN
easat-10674	14	24	variable	variable	NOUN
easat-10674	14	25	directly	directly	ADV
easat-10674	14	26	influences	influence	VERB
easat-10674	14	27	satisfaction	satisfaction	NOUN
easat-10674	14	28	and	and	CCONJ
easat-10674	14	29	trust	trust	NOUN
easat-10674	14	30	,	,	PUNCT
easat-10674	14	31	which	which	PRON
easat-10674	14	32	strengthens	strengthen	VERB
easat-10674	14	33	the	the	DET
easat-10674	14	34	intention	intention	NOUN
easat-10674	14	35	to	to	PART
easat-10674	14	36	continue	continue	VERB
easat-10674	14	37	using	use	VERB
easat-10674	14	38	the	the	DET
easat-10674	14	39	chatbot	chatbot	NOUN
easat-10674	14	40	.	.	PUNCT
easat-10674	15	1	this	this	DET
easat-10674	15	2	research	research	NOUN
easat-10674	15	3	contributes	contribute	VERB
easat-10674	15	4	to	to	ADP
easat-10674	15	5	the	the	DET
easat-10674	15	6	development	development	NOUN
easat-10674	15	7	of	of	ADP
easat-10674	15	8	a	a	DET
easat-10674	15	9	chatbot	chatbot	NOUN
easat-10674	15	10	evaluation	evaluation	NOUN
easat-10674	15	11	model	model	NOUN
easat-10674	15	12	by	by	ADP
easat-10674	15	13	highlighting	highlight	VERB
easat-10674	15	14	the	the	DET
easat-10674	15	15	importance	importance	NOUN
easat-10674	15	16	of	of	ADP
easat-10674	15	17	technical	technical	ADJ
easat-10674	15	18	and	and	CCONJ
easat-10674	15	19	conversational	conversational	ADJ
easat-10674	15	20	capability	capability	NOUN
easat-10674	15	21	dimensions	dimension	NOUN
easat-10674	15	22	in	in	ADP
easat-10674	15	23	shaping	shape	VERB
easat-10674	15	24	user	user	NOUN
easat-10674	15	25	experience	experience	NOUN
easat-10674	15	26	.	.	PUNCT
easat-10674	16	1	further	further	ADJ
easat-10674	16	2	research	research	NOUN
easat-10674	16	3	could	could	AUX
easat-10674	16	4	expand	expand	VERB
easat-10674	16	5	the	the	DET
easat-10674	16	6	context	context	NOUN
easat-10674	16	7	to	to	ADP
easat-10674	16	8	various	various	ADJ
easat-10674	16	9	service	service	NOUN
easat-10674	16	10	sectors	sector	NOUN
easat-10674	16	11	,	,	PUNCT
easat-10674	16	12	as	as	ADV
easat-10674	16	13	well	well	ADV
easat-10674	16	14	as	as	ADP
easat-10674	16	15	consider	consider	VERB
easat-10674	16	16	local	local	ADJ
easat-10674	16	17	cultural	cultural	ADJ
easat-10674	16	18	and	and	CCONJ
easat-10674	16	19	linguistic	linguistic	ADJ
easat-10674	16	20	factors	factor	NOUN
easat-10674	16	21	.	.	PUNCT
easat-10674	17	1	keywords	keyword	NOUN
easat-10674	17	2	:	:	PUNCT
easat-10674	17	3	ai	ai	VERB
easat-10674	17	4	chatbot	chatbot	NOUN
easat-10674	17	5	,	,	PUNCT
easat-10674	17	6	conversational	conversational	ADJ
easat-10674	17	7	capability	capability	NOUN
easat-10674	17	8	,	,	PUNCT
easat-10674	17	9	customer	customer	NOUN
easat-10674	17	10	service	service	NOUN
easat-10674	17	11	,	,	PUNCT
easat-10674	17	12	intention	intention	NOUN
easat-10674	17	13	of	of	ADP
easat-10674	17	14	continuous	continuous	ADJ
easat-10674	17	15	use	use	NOUN
easat-10674	17	16	,	,	PUNCT
easat-10674	17	17	trust	trust	NOUN
easat-10674	17	18	,	,	PUNCT
easat-10674	17	19	user	user	NOUN
easat-10674	17	20	satisfaction	satisfaction	NOUN
easat-10674	17	21	.	.	PUNCT
easat-10674	18	1	1	1	X
easat-10674	18	2	.	.	X
easat-10674	18	3	introduction	introduction	NOUN
easat-10674	18	4	currently	currently	ADV
easat-10674	18	5	,	,	PUNCT
easat-10674	18	6	the	the	DET
easat-10674	18	7	use	use	NOUN
easat-10674	18	8	of	of	ADP
easat-10674	18	9	artificial	artificial	ADJ
easat-10674	18	10	intelligence	intelligence	NOUN
easat-10674	18	11	(	(	PUNCT
easat-10674	18	12	ai	ai	NOUN
easat-10674	18	13	)	)	PUNCT
easat-10674	18	14	worldwide	worldwide	ADV
easat-10674	18	15	continues	continue	VERB
easat-10674	18	16	to	to	PART
easat-10674	18	17	increase	increase	VERB
easat-10674	18	18	.	.	PUNCT
easat-10674	19	1	chatbots	chatbot	NOUN
easat-10674	19	2	have	have	AUX
easat-10674	19	3	become	become	VERB
easat-10674	19	4	very	very	ADV
easat-10674	19	5	popular	popular	ADJ
easat-10674	19	6	in	in	ADP
easat-10674	19	7	the	the	DET
easat-10674	19	8	private	private	ADJ
easat-10674	19	9	sector	sector	NOUN
easat-10674	19	10	,	,	PUNCT
easat-10674	19	11	such	such	ADJ
easat-10674	19	12	as	as	ADP
easat-10674	19	13	banking	banking	NOUN
easat-10674	19	14	,	,	PUNCT
easat-10674	19	15	media	medium	NOUN
easat-10674	19	16	,	,	PUNCT
easat-10674	19	17	and	and	CCONJ
easat-10674	19	18	tourism	tourism	NOUN
easat-10674	19	19	[	[	X
easat-10674	19	20	1	1	NUM
easat-10674	19	21	]	]	PUNCT
easat-10674	19	22	.	.	PUNCT
easat-10674	20	1	chatbots	chatbot	NOUN
easat-10674	20	2	have	have	AUX
easat-10674	20	3	been	be	AUX
easat-10674	20	4	widely	widely	ADV
easat-10674	20	5	implemented	implement	VERB
easat-10674	20	6	by	by	ADP
easat-10674	20	7	companies	company	NOUN
easat-10674	20	8	for	for	ADP
easat-10674	20	9	customer	customer	NOUN
easat-10674	20	10	service	service	NOUN
easat-10674	20	11	[	[	X
easat-10674	20	12	2	2	NUM
easat-10674	20	13	]	]	PUNCT
easat-10674	20	14	to	to	PART
easat-10674	20	15	provide	provide	VERB
easat-10674	20	16	information	information	NOUN
easat-10674	20	17	and	and	CCONJ
easat-10674	20	18	serve	serve	VERB
easat-10674	20	19	customers	customer	NOUN
easat-10674	20	20	because	because	SCONJ
easat-10674	20	21	they	they	PRON
easat-10674	20	22	can	can	AUX
easat-10674	20	23	reduce	reduce	VERB
easat-10674	20	24	employee	employee	NOUN
easat-10674	20	25	workload	workload	NOUN
easat-10674	21	1	[	[	X
easat-10674	21	2	3	3	NUM
easat-10674	21	3	]	]	PUNCT
easat-10674	21	4	,	,	PUNCT
easat-10674	21	5	service	service	NOUN
easat-10674	21	6	costs	cost	NOUN
easat-10674	21	7	,	,	PUNCT
easat-10674	21	8	service	service	NOUN
easat-10674	21	9	waiting	waiting	NOUN
easat-10674	21	10	times	time	NOUN
easat-10674	21	11	,	,	PUNCT
easat-10674	21	12	and	and	CCONJ
easat-10674	21	13	the	the	DET
easat-10674	21	14	ability	ability	NOUN
easat-10674	21	15	to	to	PART
easat-10674	21	16	create	create	VERB
easat-10674	21	17	openness	openness	NOUN
easat-10674	21	18	and	and	CCONJ
easat-10674	21	19	transparency	transparency	NOUN
easat-10674	21	20	of	of	ADP
easat-10674	21	21	information	information	NOUN
easat-10674	21	22	[	[	X
easat-10674	21	23	4	4	NUM
easat-10674	21	24	]	]	PUNCT
easat-10674	21	25	.	.	PUNCT
easat-10674	22	1	as	as	ADV
easat-10674	22	2	many	many	ADJ
easat-10674	22	3	as	as	ADP
easat-10674	22	4	55	55	NUM
easat-10674	22	5	%	%	NOUN
easat-10674	22	6	of	of	ADP
easat-10674	22	7	companies	company	NOUN
easat-10674	22	8	use	use	VERB
easat-10674	22	9	chatbots	chatbot	NOUN
easat-10674	22	10	to	to	PART
easat-10674	22	11	support	support	VERB
easat-10674	22	12	customer	customer	NOUN
easat-10674	22	13	service	service	NOUN
easat-10674	22	14	.	.	PUNCT
easat-10674	23	1	chatbots	chatbot	NOUN
easat-10674	23	2	are	be	AUX
easat-10674	23	3	most	most	ADV
easat-10674	23	4	frequently	frequently	ADV
easat-10674	23	5	used	use	VERB
easat-10674	23	6	for	for	ADP
easat-10674	23	7	sales	sale	NOUN
easat-10674	23	8	(	(	PUNCT
easat-10674	23	9	41	41	NUM
easat-10674	23	10	%	%	NOUN
easat-10674	23	11	)	)	PUNCT
easat-10674	23	12	,	,	PUNCT
easat-10674	23	13	customer	customer	NOUN
easat-10674	23	14	support	support	NOUN
easat-10674	23	15	(	(	PUNCT
easat-10674	23	16	37	37	NUM
easat-10674	23	17	%	%	NOUN
easat-10674	23	18	)	)	PUNCT
easat-10674	23	19	,	,	PUNCT
easat-10674	23	20	and	and	CCONJ
easat-10674	23	21	marketing	marketing	NOUN
easat-10674	23	22	(	(	PUNCT
easat-10674	23	23	17	17	NUM
easat-10674	23	24	%	%	NOUN
easat-10674	23	25	)	)	PUNCT
easat-10674	24	1	[	[	X
easat-10674	24	2	5	5	NUM
easat-10674	24	3	]	]	PUNCT
easat-10674	24	4	.	.	PUNCT
easat-10674	25	1	chatbot	chatbot	NOUN
easat-10674	25	2	ai	ai	VERB
easat-10674	25	3	leverages	leverage	NOUN
easat-10674	25	4	advanced	advanced	ADJ
easat-10674	25	5	technologies	technology	NOUN
easat-10674	25	6	such	such	ADJ
easat-10674	25	7	as	as	ADP
easat-10674	25	8	natural	natural	ADJ
easat-10674	25	9	language	language	NOUN
easat-10674	25	10	processing	processing	NOUN
easat-10674	25	11	(	(	PUNCT
easat-10674	25	12	nlp	nlp	NOUN
easat-10674	25	13	)	)	PUNCT
easat-10674	25	14	and	and	CCONJ
easat-10674	25	15	machine	machine	NOUN
easat-10674	25	16	learning	learning	NOUN
easat-10674	25	17	(	(	PUNCT
easat-10674	25	18	ml	ml	NOUN
easat-10674	25	19	)	)	PUNCT
easat-10674	25	20	to	to	PART
easat-10674	25	21	provide	provide	VERB
easat-10674	25	22	personalized	personalized	ADJ
easat-10674	25	23	,	,	PUNCT
easat-10674	25	24	real	real	ADJ
easat-10674	25	25	-	-	PUNCT
easat-10674	25	26	time	time	NOUN
easat-10674	25	27	communication	communication	NOUN
easat-10674	25	28	,	,	PUNCT
easat-10674	25	29	thereby	thereby	ADV
easat-10674	25	30	improving	improve	VERB
easat-10674	25	31	service	service	NOUN
easat-10674	25	32	delivery	delivery	NOUN
easat-10674	25	33	and	and	CCONJ
easat-10674	25	34	customer	customer	NOUN
easat-10674	25	35	satisfaction	satisfaction	NOUN
easat-10674	25	36	.	.	PUNCT
easat-10674	26	1	as	as	SCONJ
easat-10674	26	2	ai	ai	VERB
easat-10674	26	3	technology	technology	NOUN
easat-10674	26	4	advances	advance	NOUN
easat-10674	26	5	,	,	PUNCT
easat-10674	26	6	chatbots	chatbot	NOUN
easat-10674	26	7	can	can	AUX
easat-10674	26	8	now	now	ADV
easat-10674	26	9	perform	perform	VERB
easat-10674	26	10	more	more	ADJ
easat-10674	26	11	complex	complex	ADJ
easat-10674	26	12	tasks	task	NOUN
easat-10674	26	13	,	,	PUNCT
easat-10674	26	14	such	such	ADJ
easat-10674	26	15	as	as	ADP
easat-10674	26	16	information	information	NOUN
easat-10674	26	17	and	and	CCONJ
easat-10674	26	18	document	document	NOUN
easat-10674	26	19	retrieval	retrieval	NOUN
easat-10674	26	20	[	[	X
easat-10674	26	21	4	4	NUM
easat-10674	26	22	]	]	PUNCT
easat-10674	26	23	.	.	PUNCT
easat-10674	27	1	chatbots	chatbot	NOUN
easat-10674	27	2	are	be	AUX
easat-10674	27	3	predicted	predict	VERB
easat-10674	27	4	to	to	PART
easat-10674	27	5	become	become	VERB
easat-10674	27	6	a	a	DET
easat-10674	27	7	necessity	necessity	NOUN
easat-10674	27	8	for	for	ADP
easat-10674	27	9	companies	company	NOUN
easat-10674	27	10	in	in	ADP
easat-10674	27	11	customer	customer	NOUN
easat-10674	27	12	service	service	NOUN
easat-10674	27	13	,	,	PUNCT
easat-10674	27	14	as	as	SCONJ
easat-10674	27	15	they	they	PRON
easat-10674	27	16	are	be	AUX
easat-10674	27	17	more	more	ADV
easat-10674	27	18	proactive	proactive	ADJ
easat-10674	27	19	,	,	PUNCT
easat-10674	27	20	respond	respond	VERB
easat-10674	27	21	quickly	quickly	ADV
easat-10674	27	22	to	to	ADP
easat-10674	27	23	customer	customer	NOUN
easat-10674	27	24	questions	question	NOUN
easat-10674	27	25	,	,	PUNCT
easat-10674	27	26	and	and	CCONJ
easat-10674	27	27	are	be	AUX
easat-10674	27	28	available	available	ADJ
easat-10674	27	29	24/7	24/7	PROPN
easat-10674	27	30	for	for	ADP
easat-10674	27	31	customer	customer	NOUN
easat-10674	27	32	satisfaction	satisfaction	NOUN
easat-10674	27	33	[	[	X
easat-10674	27	34	6	6	NUM
easat-10674	27	35	]	]	PUNCT
easat-10674	27	36	.	.	PUNCT
easat-10674	28	1	for	for	ADP
easat-10674	28	2	companies	company	NOUN
easat-10674	28	3	,	,	PUNCT
easat-10674	28	4	using	use	VERB
easat-10674	28	5	chatbots	chatbot	NOUN
easat-10674	28	6	can	can	AUX
easat-10674	28	7	save	save	VERB
easat-10674	28	8	costs	cost	NOUN
easat-10674	28	9	and	and	CCONJ
easat-10674	28	10	provide	provide	VERB
easat-10674	28	11	better	well	ADJ
easat-10674	28	12	and	and	CCONJ
easat-10674	28	13	faster	fast	ADJ
easat-10674	28	14	service	service	NOUN
easat-10674	28	15	[	[	X
easat-10674	28	16	7	7	NUM
easat-10674	28	17	]	]	PUNCT
easat-10674	28	18	.	.	PUNCT
easat-10674	29	1	https://orcid.org/0009-0005-3761-4991	https://orcid.org/0009-0005-3761-4991	PROPN
easat-10674	29	2	https://orcid.org/0000-0003-0074-7078	https://orcid.org/0000-0003-0074-7078	PROPN
easat-10674	29	3	https://orcid.org/0000-0003-4429-8462	https://orcid.org/0000-0003-4429-8462	PROPN
easat-10674	29	4	1417	1417	NUM
easat-10674	29	5	edelweiss	edelweiss	PROPN
easat-10674	29	6	applied	apply	VERB
easat-10674	29	7	science	science	NOUN
easat-10674	29	8	and	and	CCONJ
easat-10674	29	9	technology	technology	NOUN
easat-10674	29	10	issn	issn	PROPN
easat-10674	29	11	:	:	PUNCT
easat-10674	29	12	2576	2576	NUM
easat-10674	29	13	-	-	SYM
easat-10674	29	14	8484	8484	NUM
easat-10674	29	15	vol	vol	NOUN
easat-10674	29	16	.	.	PROPN
easat-10674	30	1	9	9	NUM
easat-10674	30	2	,	,	PUNCT
easat-10674	30	3	no	no	INTJ
easat-10674	30	4	.	.	NOUN
easat-10674	30	5	10	10	NUM
easat-10674	30	6	:	:	SYM
easat-10674	30	7	1416	1416	NUM
easat-10674	30	8	-	-	SYM
easat-10674	30	9	1436	1436	NUM
easat-10674	30	10	,	,	PUNCT
easat-10674	30	11	2025	2025	NUM
easat-10674	30	12	doi	doi	NOUN
easat-10674	30	13	:	:	PUNCT
easat-10674	31	1	10.55214/2576	10.55214/2576	NUM
easat-10674	31	2	-	-	SYM
easat-10674	31	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	31	4	©	©	PROPN
easat-10674	31	5	2025	2025	NUM
easat-10674	31	6	by	by	ADP
easat-10674	31	7	the	the	DET
easat-10674	31	8	authors	author	NOUN
easat-10674	31	9	;	;	PUNCT
easat-10674	31	10	licensee	licensee	PROPN
easat-10674	31	11	learning	learning	NOUN
easat-10674	31	12	gate	gate	NOUN
easat-10674	31	13	although	although	SCONJ
easat-10674	31	14	chatbots	chatbot	NOUN
easat-10674	31	15	can	can	AUX
easat-10674	31	16	offer	offer	VERB
easat-10674	31	17	automated	automated	ADJ
easat-10674	31	18	solutions	solution	NOUN
easat-10674	31	19	,	,	PUNCT
easat-10674	31	20	the	the	DET
easat-10674	31	21	quality	quality	NOUN
easat-10674	31	22	of	of	ADP
easat-10674	31	23	the	the	DET
easat-10674	31	24	interactions	interaction	NOUN
easat-10674	31	25	they	they	PRON
easat-10674	31	26	provide	provide	VERB
easat-10674	31	27	remains	remain	VERB
easat-10674	31	28	a	a	DET
easat-10674	31	29	crucial	crucial	ADJ
easat-10674	31	30	issue	issue	NOUN
easat-10674	31	31	in	in	ADP
easat-10674	31	32	determining	determine	VERB
easat-10674	31	33	customer	customer	NOUN
easat-10674	31	34	satisfaction	satisfaction	NOUN
easat-10674	31	35	levels	level	NOUN
easat-10674	31	36	[	[	X
easat-10674	31	37	8	8	NUM
easat-10674	31	38	]	]	PUNCT
easat-10674	31	39	.	.	PUNCT
easat-10674	32	1	measuring	measure	VERB
easat-10674	32	2	the	the	DET
easat-10674	32	3	quality	quality	NOUN
easat-10674	32	4	of	of	ADP
easat-10674	32	5	chatbots	chatbot	NOUN
easat-10674	32	6	is	be	AUX
easat-10674	32	7	not	not	PART
easat-10674	32	8	only	only	ADV
easat-10674	32	9	important	important	ADJ
easat-10674	32	10	to	to	PART
easat-10674	32	11	ensure	ensure	VERB
easat-10674	32	12	they	they	PRON
easat-10674	32	13	can	can	AUX
easat-10674	32	14	provide	provide	VERB
easat-10674	32	15	fast	fast	ADJ
easat-10674	32	16	and	and	CCONJ
easat-10674	32	17	accurate	accurate	ADJ
easat-10674	32	18	responses	response	NOUN
easat-10674	32	19	,	,	PUNCT
easat-10674	32	20	but	but	CCONJ
easat-10674	32	21	also	also	ADV
easat-10674	32	22	to	to	PART
easat-10674	32	23	improve	improve	VERB
easat-10674	32	24	the	the	DET
easat-10674	32	25	overall	overall	ADJ
easat-10674	32	26	customer	customer	NOUN
easat-10674	32	27	experience	experience	NOUN
easat-10674	32	28	.	.	PUNCT
easat-10674	33	1	a	a	DET
easat-10674	33	2	high	high	ADJ
easat-10674	33	3	-	-	PUNCT
easat-10674	33	4	quality	quality	NOUN
easat-10674	33	5	chatbot	chatbot	NOUN
easat-10674	33	6	is	be	AUX
easat-10674	33	7	one	one	NUM
easat-10674	33	8	that	that	PRON
easat-10674	33	9	can	can	AUX
easat-10674	33	10	effectively	effectively	ADV
easat-10674	33	11	understand	understand	VERB
easat-10674	33	12	and	and	CCONJ
easat-10674	33	13	respond	respond	VERB
easat-10674	33	14	to	to	ADP
easat-10674	33	15	customer	customer	NOUN
easat-10674	33	16	needs	need	NOUN
easat-10674	33	17	,	,	PUNCT
easat-10674	33	18	significantly	significantly	ADV
easat-10674	33	19	reducing	reduce	VERB
easat-10674	33	20	service	service	NOUN
easat-10674	33	21	time	time	NOUN
easat-10674	33	22	and	and	CCONJ
easat-10674	33	23	potentially	potentially	ADV
easat-10674	33	24	increasing	increase	VERB
easat-10674	33	25	user	user	NOUN
easat-10674	33	26	engagement	engagement	NOUN
easat-10674	33	27	,	,	PUNCT
easat-10674	33	28	loyalty	loyalty	NOUN
easat-10674	33	29	,	,	PUNCT
easat-10674	33	30	and	and	CCONJ
easat-10674	33	31	satisfaction	satisfaction	NOUN
easat-10674	33	32	[	[	X
easat-10674	33	33	9	9	NUM
easat-10674	33	34	]	]	PUNCT
easat-10674	33	35	.	.	PUNCT
easat-10674	34	1	additionally	additionally	ADV
easat-10674	34	2	,	,	PUNCT
easat-10674	34	3	the	the	DET
easat-10674	34	4	quality	quality	NOUN
easat-10674	34	5	of	of	ADP
easat-10674	34	6	communication	communication	NOUN
easat-10674	34	7	between	between	ADP
easat-10674	34	8	chatbots	chatbot	NOUN
easat-10674	34	9	and	and	CCONJ
easat-10674	34	10	customers	customer	NOUN
easat-10674	34	11	,	,	PUNCT
easat-10674	34	12	such	such	ADJ
easat-10674	34	13	as	as	ADP
easat-10674	34	14	anthropomorphism	anthropomorphism	NOUN
easat-10674	34	15	and	and	CCONJ
easat-10674	34	16	communication	communication	NOUN
easat-10674	34	17	style	style	NOUN
easat-10674	34	18	,	,	PUNCT
easat-10674	34	19	plays	play	VERB
easat-10674	34	20	a	a	DET
easat-10674	34	21	significant	significant	ADJ
easat-10674	34	22	role	role	NOUN
easat-10674	34	23	in	in	ADP
easat-10674	34	24	determining	determine	VERB
easat-10674	34	25	user	user	NOUN
easat-10674	34	26	satisfaction	satisfaction	NOUN
easat-10674	34	27	and	and	CCONJ
easat-10674	34	28	driving	drive	VERB
easat-10674	34	29	greater	great	ADJ
easat-10674	34	30	consumer	consumer	NOUN
easat-10674	34	31	engagement	engagement	NOUN
easat-10674	34	32	[	[	X
easat-10674	34	33	10	10	NUM
easat-10674	34	34	]	]	PUNCT
easat-10674	34	35	.	.	PUNCT
easat-10674	35	1	on	on	ADP
easat-10674	35	2	the	the	DET
easat-10674	35	3	other	other	ADJ
easat-10674	35	4	hand	hand	NOUN
easat-10674	35	5	,	,	PUNCT
easat-10674	35	6	poor	poor	ADJ
easat-10674	35	7	chatbot	chatbot	NOUN
easat-10674	35	8	quality	quality	NOUN
easat-10674	35	9	can	can	AUX
easat-10674	35	10	negatively	negatively	ADV
easat-10674	35	11	impact	impact	VERB
easat-10674	35	12	customer	customer	NOUN
easat-10674	35	13	experience	experience	NOUN
easat-10674	35	14	and	and	CCONJ
easat-10674	35	15	even	even	ADV
easat-10674	35	16	decrease	decrease	VERB
easat-10674	35	17	customer	customer	NOUN
easat-10674	35	18	trust	trust	NOUN
easat-10674	35	19	in	in	ADP
easat-10674	35	20	the	the	DET
easat-10674	35	21	company	company	NOUN
easat-10674	35	22	's	's	PART
easat-10674	35	23	services	service	NOUN
easat-10674	35	24	.	.	PUNCT
easat-10674	36	1	chatbots	chatbot	NOUN
easat-10674	36	2	that	that	PRON
easat-10674	36	3	frequently	frequently	ADV
easat-10674	36	4	fail	fail	VERB
easat-10674	36	5	to	to	PART
easat-10674	36	6	meet	meet	VERB
easat-10674	36	7	user	user	NOUN
easat-10674	36	8	expectations	expectation	NOUN
easat-10674	36	9	,	,	PUNCT
easat-10674	36	10	such	such	ADJ
easat-10674	36	11	as	as	ADP
easat-10674	36	12	failing	fail	VERB
easat-10674	36	13	to	to	PART
easat-10674	36	14	understand	understand	VERB
easat-10674	36	15	and	and	CCONJ
easat-10674	36	16	resolve	resolve	VERB
easat-10674	36	17	complex	complex	ADJ
easat-10674	36	18	questions	question	NOUN
easat-10674	36	19	,	,	PUNCT
easat-10674	36	20	can	can	AUX
easat-10674	36	21	lead	lead	VERB
easat-10674	36	22	to	to	ADP
easat-10674	36	23	negative	negative	ADJ
easat-10674	36	24	customer	customer	NOUN
easat-10674	36	25	emotions	emotion	NOUN
easat-10674	36	26	[	[	X
easat-10674	36	27	11	11	NUM
easat-10674	36	28	]	]	PUNCT
easat-10674	36	29	.	.	PUNCT
easat-10674	37	1	additionally	additionally	ADV
easat-10674	37	2	,	,	PUNCT
easat-10674	37	3	when	when	SCONJ
easat-10674	37	4	chatbots	chatbot	NOUN
easat-10674	37	5	do	do	AUX
easat-10674	37	6	not	not	PART
easat-10674	37	7	provide	provide	VERB
easat-10674	37	8	good	good	ADJ
easat-10674	37	9	responses	response	NOUN
easat-10674	37	10	,	,	PUNCT
easat-10674	37	11	a	a	DET
easat-10674	37	12	lack	lack	NOUN
easat-10674	37	13	of	of	ADP
easat-10674	37	14	empathy	empathy	NOUN
easat-10674	37	15	can	can	AUX
easat-10674	37	16	lead	lead	VERB
easat-10674	37	17	to	to	ADP
easat-10674	37	18	customer	customer	NOUN
easat-10674	37	19	dissatisfaction	dissatisfaction	NOUN
easat-10674	37	20	with	with	ADP
easat-10674	37	21	the	the	DET
easat-10674	37	22	service	service	NOUN
easat-10674	37	23	[	[	X
easat-10674	37	24	12	12	NUM
easat-10674	37	25	]	]	PUNCT
easat-10674	37	26	.	.	PUNCT
easat-10674	38	1	therefore	therefore	ADV
easat-10674	38	2	,	,	PUNCT
easat-10674	38	3	effective	effective	ADJ
easat-10674	38	4	chatbot	chatbot	NOUN
easat-10674	38	5	quality	quality	NOUN
easat-10674	38	6	measurement	measurement	NOUN
easat-10674	38	7	can	can	AUX
easat-10674	38	8	help	help	AUX
easat-10674	38	9	identify	identify	VERB
easat-10674	38	10	existing	exist	VERB
easat-10674	38	11	shortcomings	shortcoming	NOUN
easat-10674	38	12	in	in	ADP
easat-10674	38	13	a	a	DET
easat-10674	38	14	company	company	NOUN
easat-10674	38	15	's	's	PART
easat-10674	38	16	chatbot	chatbot	NOUN
easat-10674	38	17	system	system	NOUN
easat-10674	38	18	,	,	PUNCT
easat-10674	38	19	as	as	ADV
easat-10674	38	20	well	well	ADV
easat-10674	38	21	as	as	ADP
easat-10674	38	22	provide	provide	VERB
easat-10674	38	23	solutions	solution	NOUN
easat-10674	38	24	for	for	ADP
easat-10674	38	25	improvements	improvement	NOUN
easat-10674	38	26	that	that	PRON
easat-10674	38	27	can	can	AUX
easat-10674	38	28	enhance	enhance	VERB
easat-10674	38	29	the	the	DET
easat-10674	38	30	overall	overall	ADJ
easat-10674	38	31	customer	customer	NOUN
easat-10674	38	32	experience	experience	NOUN
easat-10674	38	33	.	.	PUNCT
easat-10674	39	1	measuring	measure	VERB
easat-10674	39	2	chatbot	chatbot	NOUN
easat-10674	39	3	quality	quality	NOUN
easat-10674	39	4	includes	include	VERB
easat-10674	39	5	analyzing	analyze	VERB
easat-10674	39	6	how	how	SCONJ
easat-10674	39	7	chatbots	chatbot	NOUN
easat-10674	39	8	can	can	AUX
easat-10674	39	9	create	create	VERB
easat-10674	39	10	emotional	emotional	ADJ
easat-10674	39	11	connections	connection	NOUN
easat-10674	39	12	with	with	ADP
easat-10674	39	13	users	user	NOUN
easat-10674	39	14	.	.	PUNCT
easat-10674	40	1	interactions	interaction	NOUN
easat-10674	40	2	that	that	PRON
easat-10674	40	3	evoke	evoke	VERB
easat-10674	40	4	empathy	empathy	NOUN
easat-10674	40	5	and	and	CCONJ
easat-10674	40	6	understanding	understanding	NOUN
easat-10674	40	7	can	can	AUX
easat-10674	40	8	strengthen	strengthen	VERB
easat-10674	40	9	the	the	DET
easat-10674	40	10	relationship	relationship	NOUN
easat-10674	40	11	between	between	ADP
easat-10674	40	12	customers	customer	NOUN
easat-10674	40	13	and	and	CCONJ
easat-10674	40	14	companies	company	NOUN
easat-10674	40	15	,	,	PUNCT
easat-10674	40	16	as	as	ADV
easat-10674	40	17	well	well	ADV
easat-10674	40	18	as	as	ADP
easat-10674	40	19	increase	increase	VERB
easat-10674	40	20	customer	customer	NOUN
easat-10674	40	21	satisfaction	satisfaction	NOUN
easat-10674	40	22	and	and	CCONJ
easat-10674	40	23	loyalty	loyalty	NOUN
easat-10674	41	1	[	[	X
easat-10674	41	2	9	9	NUM
easat-10674	41	3	]	]	PUNCT
easat-10674	41	4	.	.	PUNCT
easat-10674	42	1	given	give	VERB
easat-10674	42	2	the	the	DET
easat-10674	42	3	widespread	widespread	ADJ
easat-10674	42	4	use	use	NOUN
easat-10674	42	5	of	of	ADP
easat-10674	42	6	chatbots	chatbot	NOUN
easat-10674	42	7	across	across	ADP
easat-10674	42	8	various	various	ADJ
easat-10674	42	9	fields	field	NOUN
easat-10674	42	10	,	,	PUNCT
easat-10674	42	11	many	many	ADJ
easat-10674	42	12	researchers	researcher	NOUN
easat-10674	42	13	are	be	AUX
easat-10674	42	14	also	also	ADV
easat-10674	42	15	studying	study	VERB
easat-10674	42	16	the	the	DET
easat-10674	42	17	scale	scale	NOUN
easat-10674	42	18	of	of	ADP
easat-10674	42	19	service	service	NOUN
easat-10674	42	20	quality	quality	NOUN
easat-10674	42	21	in	in	ADP
easat-10674	42	22	the	the	DET
easat-10674	42	23	business	business	NOUN
easat-10674	42	24	sector	sector	NOUN
easat-10674	42	25	[	[	X
easat-10674	42	26	13	13	NUM
easat-10674	42	27	]	]	PUNCT
easat-10674	42	28	.	.	PUNCT
easat-10674	43	1	however	however	ADV
easat-10674	43	2	,	,	PUNCT
easat-10674	43	3	the	the	DET
easat-10674	43	4	issue	issue	NOUN
easat-10674	43	5	of	of	ADP
easat-10674	43	6	service	service	NOUN
easat-10674	43	7	quality	quality	NOUN
easat-10674	43	8	provided	provide	VERB
easat-10674	43	9	by	by	ADP
easat-10674	43	10	chatbots	chatbot	NOUN
easat-10674	43	11	still	still	ADV
easat-10674	43	12	poses	pose	VERB
easat-10674	43	13	a	a	DET
easat-10674	43	14	challenge	challenge	NOUN
easat-10674	43	15	,	,	PUNCT
easat-10674	43	16	particularly	particularly	ADV
easat-10674	43	17	in	in	ADP
easat-10674	43	18	terms	term	NOUN
easat-10674	43	19	of	of	ADP
easat-10674	43	20	customer	customer	NOUN
easat-10674	43	21	satisfaction	satisfaction	NOUN
easat-10674	43	22	[	[	X
easat-10674	43	23	8	8	NUM
easat-10674	43	24	]	]	PUNCT
easat-10674	43	25	.	.	PUNCT
easat-10674	44	1	one	one	NUM
easat-10674	44	2	of	of	ADP
easat-10674	44	3	the	the	DET
easat-10674	44	4	main	main	ADJ
easat-10674	44	5	issues	issue	NOUN
easat-10674	44	6	is	be	AUX
easat-10674	44	7	how	how	SCONJ
easat-10674	44	8	to	to	PART
easat-10674	44	9	measure	measure	VERB
easat-10674	44	10	the	the	DET
easat-10674	44	11	quality	quality	NOUN
easat-10674	44	12	of	of	ADP
easat-10674	44	13	chatbots	chatbot	NOUN
easat-10674	44	14	,	,	PUNCT
easat-10674	44	15	as	as	SCONJ
easat-10674	44	16	the	the	DET
easat-10674	44	17	standards	standard	NOUN
easat-10674	44	18	for	for	ADP
easat-10674	44	19	measuring	measure	VERB
easat-10674	44	20	chatbot	chatbot	NOUN
easat-10674	44	21	quality	quality	NOUN
easat-10674	44	22	are	be	AUX
easat-10674	44	23	not	not	PART
easat-10674	44	24	entirely	entirely	ADV
easat-10674	44	25	clear	clear	ADJ
easat-10674	44	26	,	,	PUNCT
easat-10674	44	27	as	as	SCONJ
easat-10674	44	28	evidenced	evidence	VERB
easat-10674	44	29	by	by	ADP
easat-10674	44	30	the	the	DET
easat-10674	44	31	diverse	diverse	ADJ
easat-10674	44	32	approaches	approach	NOUN
easat-10674	44	33	and	and	CCONJ
easat-10674	44	34	frameworks	framework	NOUN
easat-10674	44	35	proposed	propose	VERB
easat-10674	44	36	in	in	ADP
easat-10674	44	37	recent	recent	ADJ
easat-10674	44	38	research	research	NOUN
easat-10674	44	39	.	.	PUNCT
easat-10674	45	1	as	as	SCONJ
easat-10674	45	2	ai	ai	PROPN
easat-10674	45	3	chatbots	chatbot	NOUN
easat-10674	45	4	continue	continue	VERB
easat-10674	45	5	to	to	PART
easat-10674	45	6	advance	advance	VERB
easat-10674	45	7	,	,	PUNCT
easat-10674	45	8	ongoing	ongoing	ADJ
easat-10674	45	9	research	research	NOUN
easat-10674	45	10	will	will	AUX
easat-10674	45	11	be	be	AUX
easat-10674	45	12	needed	need	VERB
easat-10674	45	13	to	to	PART
easat-10674	45	14	align	align	VERB
easat-10674	45	15	service	service	NOUN
easat-10674	45	16	quality	quality	NOUN
easat-10674	45	17	metrics	metric	NOUN
easat-10674	45	18	with	with	ADP
easat-10674	45	19	new	new	ADJ
easat-10674	45	20	capabilities	capability	NOUN
easat-10674	45	21	and	and	CCONJ
easat-10674	45	22	user	user	NOUN
easat-10674	45	23	expectations	expectation	NOUN
easat-10674	45	24	[	[	X
easat-10674	45	25	14	14	NUM
easat-10674	45	26	]	]	PUNCT
easat-10674	45	27	.	.	PUNCT
easat-10674	46	1	an	an	DET
easat-10674	46	2	effective	effective	ADJ
easat-10674	46	3	chatbot	chatbot	NOUN
easat-10674	46	4	should	should	AUX
easat-10674	46	5	be	be	AUX
easat-10674	46	6	able	able	ADJ
easat-10674	46	7	to	to	PART
easat-10674	46	8	provide	provide	VERB
easat-10674	46	9	relevant	relevant	ADJ
easat-10674	46	10	information	information	NOUN
easat-10674	46	11	,	,	PUNCT
easat-10674	46	12	manage	manage	VERB
easat-10674	46	13	interactions	interaction	NOUN
easat-10674	46	14	naturally	naturally	ADV
easat-10674	46	15	,	,	PUNCT
easat-10674	46	16	and	and	CCONJ
easat-10674	46	17	handle	handle	VERB
easat-10674	46	18	customer	customer	NOUN
easat-10674	46	19	requests	request	NOUN
easat-10674	46	20	quickly	quickly	ADV
easat-10674	46	21	and	and	CCONJ
easat-10674	46	22	accurately	accurately	ADV
easat-10674	46	23	[	[	X
easat-10674	46	24	9	9	NUM
easat-10674	46	25	]	]	PUNCT
easat-10674	46	26	.	.	PUNCT
easat-10674	47	1	on	on	ADP
easat-10674	47	2	the	the	DET
easat-10674	47	3	other	other	ADJ
easat-10674	47	4	hand	hand	NOUN
easat-10674	47	5	,	,	PUNCT
easat-10674	47	6	factors	factor	NOUN
easat-10674	47	7	such	such	ADJ
easat-10674	47	8	as	as	ADP
easat-10674	47	9	understanding	understand	VERB
easat-10674	47	10	the	the	DET
easat-10674	47	11	context	context	NOUN
easat-10674	47	12	of	of	ADP
easat-10674	47	13	the	the	DET
easat-10674	47	14	conversation	conversation	NOUN
easat-10674	47	15	,	,	PUNCT
easat-10674	47	16	response	response	NOUN
easat-10674	47	17	speed	speed	NOUN
easat-10674	47	18	,	,	PUNCT
easat-10674	47	19	and	and	CCONJ
easat-10674	47	20	its	its	PRON
easat-10674	47	21	ability	ability	NOUN
easat-10674	47	22	to	to	PART
easat-10674	47	23	provide	provide	VERB
easat-10674	47	24	adequate	adequate	ADJ
easat-10674	47	25	solutions	solution	NOUN
easat-10674	47	26	also	also	ADV
easat-10674	47	27	play	play	VERB
easat-10674	47	28	a	a	DET
easat-10674	47	29	role	role	NOUN
easat-10674	47	30	in	in	ADP
easat-10674	47	31	assessing	assess	VERB
easat-10674	47	32	the	the	DET
easat-10674	47	33	quality	quality	NOUN
easat-10674	47	34	of	of	ADP
easat-10674	47	35	a	a	DET
easat-10674	47	36	chatbot	chatbot	NOUN
easat-10674	47	37	.	.	PUNCT
easat-10674	48	1	according	accord	VERB
easat-10674	48	2	to	to	ADP
easat-10674	48	3	song	song	NOUN
easat-10674	48	4	et	et	PROPN
easat-10674	48	5	al	al	PROPN
easat-10674	48	6	.	.	PUNCT
easat-10674	49	1	[	[	X
easat-10674	49	2	15	15	NUM
easat-10674	49	3	]	]	X
easat-10674	49	4	it	it	PRON
easat-10674	49	5	is	be	AUX
easat-10674	49	6	necessary	necessary	ADJ
easat-10674	49	7	to	to	PART
easat-10674	49	8	analyze	analyze	VERB
easat-10674	49	9	chatbot	chatbot	NOUN
easat-10674	49	10	user	user	NOUN
easat-10674	49	11	experience	experience	NOUN
easat-10674	49	12	to	to	PART
easat-10674	49	13	achieve	achieve	VERB
easat-10674	49	14	higher	high	ADJ
easat-10674	49	15	levels	level	NOUN
easat-10674	49	16	of	of	ADP
easat-10674	49	17	trust	trust	NOUN
easat-10674	49	18	.	.	PUNCT
easat-10674	50	1	the	the	DET
easat-10674	50	2	leading	lead	VERB
easat-10674	50	3	theoretical	theoretical	ADJ
easat-10674	50	4	framework	framework	NOUN
easat-10674	50	5	used	use	VERB
easat-10674	50	6	for	for	ADP
easat-10674	50	7	measuring	measure	VERB
easat-10674	50	8	and	and	CCONJ
easat-10674	50	9	evaluating	evaluate	VERB
easat-10674	50	10	the	the	DET
easat-10674	50	11	quality	quality	NOUN
easat-10674	50	12	of	of	ADP
easat-10674	50	13	both	both	PRON
easat-10674	50	14	offline	offline	ADJ
easat-10674	50	15	and	and	CCONJ
easat-10674	50	16	application	application	NOUN
easat-10674	50	17	-	-	PUNCT
easat-10674	50	18	based	base	VERB
easat-10674	50	19	services	service	NOUN
easat-10674	50	20	is	be	AUX
easat-10674	50	21	the	the	DET
easat-10674	50	22	servqual	servqual	ADJ
easat-10674	50	23	model	model	NOUN
easat-10674	51	1	[	[	X
easat-10674	51	2	16	16	NUM
easat-10674	51	3	]	]	PUNCT
easat-10674	51	4	.	.	PUNCT
easat-10674	52	1	many	many	ADJ
easat-10674	52	2	researchers	researcher	NOUN
easat-10674	52	3	have	have	AUX
easat-10674	52	4	used	use	VERB
easat-10674	52	5	servqual	servqual	ADJ
easat-10674	52	6	to	to	PART
easat-10674	52	7	measure	measure	VERB
easat-10674	52	8	service	service	NOUN
easat-10674	52	9	quality	quality	NOUN
easat-10674	52	10	,	,	PUNCT
easat-10674	52	11	such	such	ADJ
easat-10674	52	12	as	as	ADP
easat-10674	52	13	in	in	ADP
easat-10674	52	14	public	public	ADJ
easat-10674	52	15	health	health	NOUN
easat-10674	52	16	services	service	NOUN
easat-10674	52	17	,	,	PUNCT
easat-10674	52	18	educational	educational	ADJ
easat-10674	52	19	services	service	NOUN
easat-10674	52	20	,	,	PUNCT
easat-10674	52	21	public	public	ADJ
easat-10674	52	22	transportation	transportation	NOUN
easat-10674	52	23	services	service	NOUN
easat-10674	52	24	,	,	PUNCT
easat-10674	52	25	tourism	tourism	NOUN
easat-10674	52	26	services	service	NOUN
easat-10674	52	27	,	,	PUNCT
easat-10674	52	28	government	government	NOUN
easat-10674	52	29	employment	employment	NOUN
easat-10674	52	30	services	service	NOUN
easat-10674	52	31	,	,	PUNCT
easat-10674	52	32	and	and	CCONJ
easat-10674	52	33	urban	urban	PROPN
easat-10674	52	34	services	service	NOUN
easat-10674	52	35	.	.	PUNCT
easat-10674	53	1	however	however	ADV
easat-10674	53	2	,	,	PUNCT
easat-10674	53	3	the	the	DET
easat-10674	53	4	dimensions	dimension	NOUN
easat-10674	53	5	and	and	CCONJ
easat-10674	53	6	scale	scale	NOUN
easat-10674	53	7	of	of	ADP
easat-10674	53	8	service	service	NOUN
easat-10674	53	9	quality	quality	NOUN
easat-10674	53	10	become	become	VERB
easat-10674	53	11	a	a	DET
easat-10674	53	12	challenge	challenge	NOUN
easat-10674	53	13	when	when	SCONJ
easat-10674	53	14	implemented	implement	VERB
easat-10674	53	15	within	within	ADP
easat-10674	53	16	the	the	DET
easat-10674	53	17	framework	framework	NOUN
easat-10674	53	18	of	of	ADP
easat-10674	53	19	ai	ai	PROPN
easat-10674	53	20	chatbot	chatbot	NOUN
easat-10674	53	21	services	service	NOUN
easat-10674	53	22	.	.	PUNCT
easat-10674	54	1	first	first	ADV
easat-10674	54	2	,	,	PUNCT
easat-10674	54	3	the	the	DET
easat-10674	54	4	five	five	NUM
easat-10674	54	5	servqual	servqual	ADJ
easat-10674	54	6	dimensions	dimension	NOUN
easat-10674	54	7	,	,	PUNCT
easat-10674	54	8	tangibles	tangible	NOUN
easat-10674	54	9	,	,	PUNCT
easat-10674	54	10	reliability	reliability	NOUN
easat-10674	54	11	,	,	PUNCT
easat-10674	54	12	responsiveness	responsiveness	NOUN
easat-10674	54	13	,	,	PUNCT
easat-10674	54	14	assurance	assurance	NOUN
easat-10674	54	15	,	,	PUNCT
easat-10674	54	16	and	and	CCONJ
easat-10674	54	17	empathy	empathy	NOUN
easat-10674	54	18	,	,	PUNCT
easat-10674	54	19	do	do	AUX
easat-10674	54	20	not	not	PART
easat-10674	54	21	fully	fully	ADV
easat-10674	54	22	represent	represent	VERB
easat-10674	54	23	the	the	DET
easat-10674	54	24	characteristics	characteristic	NOUN
easat-10674	54	25	of	of	ADP
easat-10674	54	26	ai	ai	PROPN
easat-10674	54	27	chatbot	chatbot	NOUN
easat-10674	54	28	services	service	NOUN
easat-10674	54	29	.	.	PUNCT
easat-10674	55	1	second	second	ADJ
easat-10674	55	2	,	,	PUNCT
easat-10674	55	3	traditional	traditional	ADJ
easat-10674	55	4	human	human	NOUN
easat-10674	55	5	-	-	PUNCT
easat-10674	55	6	based	base	VERB
easat-10674	55	7	services	service	NOUN
easat-10674	55	8	differ	differ	VERB
easat-10674	55	9	from	from	ADP
easat-10674	55	10	ai	ai	PROPN
easat-10674	55	11	chatbot	chatbot	NOUN
easat-10674	55	12	services	service	NOUN
easat-10674	55	13	,	,	PUNCT
easat-10674	55	14	which	which	PRON
easat-10674	55	15	are	be	AUX
easat-10674	55	16	supported	support	VERB
easat-10674	55	17	by	by	ADP
easat-10674	55	18	advanced	advanced	ADJ
easat-10674	55	19	technology	technology	NOUN
easat-10674	55	20	that	that	PRON
easat-10674	55	21	allows	allow	VERB
easat-10674	55	22	ai	ai	VERB
easat-10674	55	23	chatbots	chatbot	NOUN
easat-10674	55	24	to	to	PART
easat-10674	55	25	have	have	VERB
easat-10674	55	26	human	human	ADJ
easat-10674	55	27	-	-	PUNCT
easat-10674	55	28	like	like	ADJ
easat-10674	55	29	capabilities	capability	NOUN
easat-10674	55	30	such	such	ADJ
easat-10674	55	31	as	as	ADP
easat-10674	55	32	answering	answer	VERB
easat-10674	55	33	questions	question	NOUN
easat-10674	55	34	and	and	CCONJ
easat-10674	55	35	describing	describe	VERB
easat-10674	55	36	product	product	NOUN
easat-10674	55	37	features	feature	VERB
easat-10674	55	38	[	[	X
easat-10674	55	39	3	3	NUM
easat-10674	55	40	]	]	PUNCT
easat-10674	55	41	,	,	PUNCT
easat-10674	55	42	expressing	express	VERB
easat-10674	55	43	emotions	emotion	NOUN
easat-10674	55	44	[	[	X
easat-10674	55	45	11	11	NUM
easat-10674	55	46	]	]	PUNCT
easat-10674	55	47	,	,	PUNCT
easat-10674	55	48	and	and	CCONJ
easat-10674	55	49	thinking	think	VERB
easat-10674	55	50	intelligently	intelligently	ADV
easat-10674	55	51	[	[	X
easat-10674	55	52	17	17	NUM
easat-10674	55	53	]	]	PUNCT
easat-10674	55	54	.	.	PUNCT
easat-10674	56	1	additionally	additionally	ADV
easat-10674	56	2	,	,	PUNCT
easat-10674	56	3	the	the	DET
easat-10674	56	4	hot	hot	ADJ
easat-10674	56	5	-	-	PUNCT
easat-10674	56	6	fit	fit	ADJ
easat-10674	56	7	(	(	PUNCT
easat-10674	56	8	human	human	NOUN
easat-10674	56	9	,	,	PUNCT
easat-10674	56	10	organization	organization	NOUN
easat-10674	56	11	,	,	PUNCT
easat-10674	56	12	and	and	CCONJ
easat-10674	56	13	technology	technology	NOUN
easat-10674	56	14	fit	fit	ADJ
easat-10674	56	15	)	)	PUNCT
easat-10674	56	16	method	method	NOUN
easat-10674	56	17	[	[	X
easat-10674	56	18	18	18	NUM
easat-10674	56	19	]	]	PUNCT
easat-10674	56	20	is	be	AUX
easat-10674	56	21	very	very	ADV
easat-10674	56	22	important	important	ADJ
easat-10674	56	23	because	because	SCONJ
easat-10674	56	24	it	it	PRON
easat-10674	56	25	covers	cover	VERB
easat-10674	56	26	three	three	NUM
easat-10674	56	27	aspects	aspect	NOUN
easat-10674	56	28	that	that	PRON
easat-10674	56	29	influence	influence	NOUN
easat-10674	56	30	technology	technology	NOUN
easat-10674	56	31	acceptance	acceptance	NOUN
easat-10674	56	32	and	and	CCONJ
easat-10674	56	33	success	success	NOUN
easat-10674	56	34	:	:	PUNCT
easat-10674	56	35	human	human	ADJ
easat-10674	56	36	,	,	PUNCT
easat-10674	56	37	organizational	organizational	ADJ
easat-10674	56	38	,	,	PUNCT
easat-10674	56	39	and	and	CCONJ
easat-10674	56	40	technological	technological	ADJ
easat-10674	56	41	aspects	aspect	NOUN
easat-10674	56	42	.	.	PUNCT
easat-10674	57	1	the	the	DET
easat-10674	57	2	hot	hot	ADJ
easat-10674	57	3	-	-	PUNCT
easat-10674	57	4	fit	fit	NOUN
easat-10674	57	5	model	model	NOUN
easat-10674	57	6	is	be	AUX
easat-10674	57	7	quite	quite	ADV
easat-10674	57	8	adaptable	adaptable	ADJ
easat-10674	57	9	because	because	SCONJ
easat-10674	57	10	it	it	PRON
easat-10674	57	11	can	can	AUX
easat-10674	57	12	be	be	AUX
easat-10674	57	13	used	use	VERB
easat-10674	57	14	to	to	PART
easat-10674	57	15	evaluate	evaluate	VERB
easat-10674	57	16	the	the	DET
easat-10674	57	17	effectiveness	effectiveness	NOUN
easat-10674	57	18	and	and	CCONJ
easat-10674	57	19	efficiency	efficiency	NOUN
easat-10674	57	20	of	of	ADP
easat-10674	57	21	information	information	NOUN
easat-10674	57	22	systems	system	NOUN
easat-10674	57	23	,	,	PUNCT
easat-10674	57	24	especially	especially	ADV
easat-10674	57	25	in	in	ADP
easat-10674	57	26	the	the	DET
easat-10674	57	27	public	public	ADJ
easat-10674	57	28	sector	sector	NOUN
easat-10674	57	29	[	[	X
easat-10674	57	30	19	19	NUM
easat-10674	57	31	]	]	PUNCT
easat-10674	57	32	and	and	CCONJ
easat-10674	57	33	to	to	PART
easat-10674	57	34	evaluate	evaluate	VERB
easat-10674	57	35	hospital	hospital	NOUN
easat-10674	57	36	electronic	electronic	ADJ
easat-10674	57	37	medical	medical	ADJ
easat-10674	57	38	record	record	NOUN
easat-10674	57	39	(	(	PUNCT
easat-10674	57	40	emr	emr	NOUN
easat-10674	57	41	)	)	PUNCT
easat-10674	57	42	systems	system	NOUN
easat-10674	57	43	[	[	X
easat-10674	57	44	20	20	NUM
easat-10674	57	45	]	]	PUNCT
easat-10674	57	46	.	.	PUNCT
easat-10674	58	1	however	however	ADV
easat-10674	58	2	,	,	PUNCT
easat-10674	58	3	the	the	DET
easat-10674	58	4	dimensions	dimension	NOUN
easat-10674	58	5	and	and	CCONJ
easat-10674	58	6	measurement	measurement	NOUN
easat-10674	58	7	scale	scale	NOUN
easat-10674	58	8	of	of	ADP
easat-10674	58	9	hot	hot	ADJ
easat-10674	58	10	-	-	PUNCT
easat-10674	58	11	fit	fit	NOUN
easat-10674	58	12	,	,	PUNCT
easat-10674	58	13	when	when	SCONJ
easat-10674	58	14	applied	apply	VERB
easat-10674	58	15	to	to	PART
easat-10674	58	16	measure	measure	VERB
easat-10674	58	17	the	the	DET
easat-10674	58	18	quality	quality	NOUN
easat-10674	58	19	of	of	ADP
easat-10674	58	20	ai	ai	PROPN
easat-10674	58	21	chatbots	chatbot	NOUN
easat-10674	58	22	,	,	PUNCT
easat-10674	58	23	pose	pose	VERB
easat-10674	58	24	a	a	DET
easat-10674	58	25	challenge	challenge	NOUN
easat-10674	58	26	because	because	SCONJ
easat-10674	58	27	they	they	PRON
easat-10674	58	28	do	do	AUX
easat-10674	58	29	not	not	PART
easat-10674	58	30	explicitly	explicitly	ADV
easat-10674	58	31	include	include	VERB
easat-10674	58	32	transparency	transparency	NOUN
easat-10674	58	33	,	,	PUNCT
easat-10674	58	34	data	datum	NOUN
easat-10674	58	35	security	security	NOUN
easat-10674	58	36	,	,	PUNCT
easat-10674	58	37	and	and	CCONJ
easat-10674	58	38	ethics	ethic	NOUN
easat-10674	58	39	[	[	X
easat-10674	58	40	19	19	NUM
easat-10674	58	41	]	]	PUNCT
easat-10674	58	42	.	.	PUNCT
easat-10674	59	1	in	in	ADP
easat-10674	59	2	fact	fact	NOUN
easat-10674	59	3	,	,	PUNCT
easat-10674	59	4	in	in	ADP
easat-10674	59	5	customer	customer	NOUN
easat-10674	59	6	service	service	NOUN
easat-10674	59	7	,	,	PUNCT
easat-10674	59	8	chatbots	chatbot	NOUN
easat-10674	59	9	handle	handle	VERB
easat-10674	59	10	personal	personal	ADJ
easat-10674	59	11	data	datum	NOUN
easat-10674	59	12	,	,	PUNCT
easat-10674	59	13	provide	provide	VERB
easat-10674	59	14	accurate	accurate	ADJ
easat-10674	59	15	responses	response	NOUN
easat-10674	59	16	,	,	PUNCT
easat-10674	59	17	and	and	CCONJ
easat-10674	59	18	offer	offer	VERB
easat-10674	59	19	conversational	conversational	ADJ
easat-10674	59	20	interactions	interaction	NOUN
easat-10674	59	21	.	.	PUNCT
easat-10674	60	1	previous	previous	ADJ
easat-10674	60	2	models	model	NOUN
easat-10674	60	3	and	and	CCONJ
easat-10674	60	4	theories	theory	NOUN
easat-10674	60	5	in	in	ADP
easat-10674	60	6	the	the	DET
easat-10674	60	7	development	development	NOUN
easat-10674	60	8	of	of	ADP
easat-10674	60	9	this	this	DET
easat-10674	60	10	chatbot	chatbot	NOUN
easat-10674	60	11	quality	quality	NOUN
easat-10674	60	12	measurement	measurement	NOUN
easat-10674	60	13	model	model	NOUN
easat-10674	60	14	are	be	AUX
easat-10674	60	15	important	important	ADJ
easat-10674	60	16	because	because	SCONJ
easat-10674	60	17	,	,	PUNCT
easat-10674	60	18	first	first	ADV
easat-10674	60	19	,	,	PUNCT
easat-10674	60	20	the	the	DET
easat-10674	60	21	multidimensional	multidimensional	ADJ
easat-10674	60	22	characteristics	characteristic	NOUN
easat-10674	60	23	of	of	ADP
easat-10674	60	24	chatbots	chatbot	NOUN
easat-10674	60	25	refer	refer	VERB
easat-10674	60	26	to	to	ADP
easat-10674	60	27	their	their	PRON
easat-10674	60	28	ability	ability	NOUN
easat-10674	60	29	to	to	PART
easat-10674	60	30	handle	handle	VERB
easat-10674	60	31	various	various	ADJ
easat-10674	60	32	dimensions	dimension	NOUN
easat-10674	60	33	or	or	CCONJ
easat-10674	60	34	aspects	aspect	NOUN
easat-10674	60	35	of	of	ADP
easat-10674	60	36	interaction	interaction	NOUN
easat-10674	60	37	and	and	CCONJ
easat-10674	60	38	service	service	NOUN
easat-10674	60	39	.	.	PUNCT
easat-10674	61	1	by	by	ADP
easat-10674	61	2	synthesizing	synthesize	VERB
easat-10674	61	3	established	establish	VERB
easat-10674	61	4	models	model	NOUN
easat-10674	61	5	,	,	PUNCT
easat-10674	61	6	the	the	DET
easat-10674	61	7	quality	quality	NOUN
easat-10674	61	8	assessment	assessment	NOUN
easat-10674	61	9	of	of	ADP
easat-10674	61	10	chatbots	chatbot	NOUN
easat-10674	61	11	can	can	AUX
easat-10674	61	12	be	be	AUX
easat-10674	61	13	more	more	ADV
easat-10674	61	14	comprehensive	comprehensive	ADJ
easat-10674	61	15	and	and	CCONJ
easat-10674	61	16	remain	remain	VERB
easat-10674	61	17	relevant	relevant	ADJ
easat-10674	61	18	to	to	ADP
easat-10674	61	19	current	current	ADJ
easat-10674	61	20	developments	development	NOUN
easat-10674	61	21	.	.	PUNCT
easat-10674	62	1	second	second	ADJ
easat-10674	62	2	,	,	PUNCT
easat-10674	62	3	1418	1418	NUM
easat-10674	62	4	edelweiss	edelweiss	PROPN
easat-10674	62	5	applied	apply	VERB
easat-10674	62	6	science	science	NOUN
easat-10674	62	7	and	and	CCONJ
easat-10674	62	8	technology	technology	NOUN
easat-10674	62	9	issn	issn	PROPN
easat-10674	62	10	:	:	PUNCT
easat-10674	62	11	2576	2576	NUM
easat-10674	62	12	-	-	SYM
easat-10674	62	13	8484	8484	NUM
easat-10674	62	14	vol	vol	NOUN
easat-10674	62	15	.	.	PROPN
easat-10674	63	1	9	9	NUM
easat-10674	63	2	,	,	PUNCT
easat-10674	63	3	no	no	INTJ
easat-10674	63	4	.	.	NOUN
easat-10674	63	5	10	10	NUM
easat-10674	63	6	:	:	SYM
easat-10674	63	7	1416	1416	NUM
easat-10674	63	8	-	-	SYM
easat-10674	63	9	1436	1436	NUM
easat-10674	63	10	,	,	PUNCT
easat-10674	63	11	2025	2025	NUM
easat-10674	63	12	doi	doi	NOUN
easat-10674	63	13	:	:	PUNCT
easat-10674	64	1	10.55214/2576	10.55214/2576	NUM
easat-10674	64	2	-	-	SYM
easat-10674	64	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	64	4	©	©	PROPN
easat-10674	64	5	2025	2025	NUM
easat-10674	64	6	by	by	ADP
easat-10674	64	7	the	the	DET
easat-10674	64	8	authors	author	NOUN
easat-10674	64	9	;	;	PUNCT
easat-10674	64	10	licensee	licensee	PROPN
easat-10674	64	11	learning	learning	NOUN
easat-10674	64	12	gate	gate	VERB
easat-10674	64	13	each	each	DET
easat-10674	64	14	quality	quality	NOUN
easat-10674	64	15	measurement	measurement	NOUN
easat-10674	64	16	model	model	NOUN
easat-10674	64	17	has	have	VERB
easat-10674	64	18	its	its	PRON
easat-10674	64	19	own	own	ADJ
easat-10674	64	20	limitations	limitation	NOUN
easat-10674	64	21	.	.	PUNCT
easat-10674	65	1	by	by	ADP
easat-10674	65	2	combining	combine	VERB
easat-10674	65	3	several	several	ADJ
easat-10674	65	4	models	model	NOUN
easat-10674	65	5	,	,	PUNCT
easat-10674	65	6	the	the	DET
easat-10674	65	7	shortcomings	shortcoming	NOUN
easat-10674	65	8	of	of	ADP
easat-10674	65	9	one	one	NUM
easat-10674	65	10	model	model	NOUN
easat-10674	65	11	can	can	AUX
easat-10674	65	12	be	be	AUX
easat-10674	65	13	overcome	overcome	VERB
easat-10674	65	14	with	with	ADP
easat-10674	65	15	the	the	DET
easat-10674	65	16	strengths	strength	NOUN
easat-10674	65	17	of	of	ADP
easat-10674	65	18	others	other	NOUN
easat-10674	65	19	,	,	PUNCT
easat-10674	65	20	providing	provide	VERB
easat-10674	65	21	more	more	ADV
easat-10674	65	22	accurate	accurate	ADJ
easat-10674	65	23	and	and	CCONJ
easat-10674	65	24	balanced	balanced	ADJ
easat-10674	65	25	measurement	measurement	NOUN
easat-10674	65	26	results	result	NOUN
easat-10674	65	27	[	[	X
easat-10674	65	28	21	21	NUM
easat-10674	65	29	]	]	PUNCT
easat-10674	65	30	.	.	PUNCT
easat-10674	66	1	third	third	ADJ
easat-10674	66	2	,	,	PUNCT
easat-10674	66	3	for	for	ADP
easat-10674	66	4	applications	application	NOUN
easat-10674	66	5	operating	operate	VERB
easat-10674	66	6	in	in	ADP
easat-10674	66	7	different	different	ADJ
easat-10674	66	8	environments	environment	NOUN
easat-10674	66	9	,	,	PUNCT
easat-10674	66	10	quality	quality	NOUN
easat-10674	66	11	measurement	measurement	NOUN
easat-10674	66	12	needs	need	VERB
easat-10674	66	13	to	to	PART
easat-10674	66	14	be	be	AUX
easat-10674	66	15	adjusted	adjust	VERB
easat-10674	66	16	to	to	PART
easat-10674	66	17	account	account	VERB
easat-10674	66	18	for	for	ADP
easat-10674	66	19	various	various	ADJ
easat-10674	66	20	conditions	condition	NOUN
easat-10674	66	21	and	and	CCONJ
easat-10674	66	22	requirements	requirement	NOUN
easat-10674	66	23	[	[	X
easat-10674	66	24	22	22	NUM
easat-10674	66	25	]	]	PUNCT
easat-10674	66	26	.	.	PUNCT
easat-10674	67	1	this	this	DET
easat-10674	67	2	study	study	NOUN
easat-10674	67	3	aims	aim	VERB
easat-10674	67	4	to	to	PART
easat-10674	67	5	develop	develop	VERB
easat-10674	67	6	a	a	DET
easat-10674	67	7	model	model	NOUN
easat-10674	67	8	to	to	PART
easat-10674	67	9	measure	measure	VERB
easat-10674	67	10	the	the	DET
easat-10674	67	11	quality	quality	NOUN
easat-10674	67	12	of	of	ADP
easat-10674	67	13	ai	ai	ADJ
easat-10674	67	14	chatbot	chatbot	NOUN
easat-10674	67	15	services	service	NOUN
easat-10674	67	16	within	within	ADP
easat-10674	67	17	the	the	DET
easat-10674	67	18	scope	scope	NOUN
easat-10674	67	19	of	of	ADP
easat-10674	67	20	customer	customer	NOUN
easat-10674	67	21	service	service	NOUN
easat-10674	67	22	,	,	PUNCT
easat-10674	67	23	serving	serve	VERB
easat-10674	67	24	as	as	ADP
easat-10674	67	25	a	a	DET
easat-10674	67	26	framework	framework	NOUN
easat-10674	67	27	for	for	ADP
easat-10674	67	28	evaluating	evaluate	VERB
easat-10674	67	29	and	and	CCONJ
easat-10674	67	30	improving	improve	VERB
easat-10674	67	31	the	the	DET
easat-10674	67	32	quality	quality	NOUN
easat-10674	67	33	of	of	ADP
easat-10674	67	34	ai	ai	ADJ
easat-10674	67	35	chatbot	chatbot	NOUN
easat-10674	67	36	services	service	NOUN
easat-10674	67	37	in	in	ADP
easat-10674	67	38	this	this	DET
easat-10674	67	39	domain	domain	NOUN
easat-10674	67	40	.	.	PUNCT
easat-10674	68	1	to	to	PART
easat-10674	68	2	expand	expand	VERB
easat-10674	68	3	this	this	DET
easat-10674	68	4	research	research	NOUN
easat-10674	68	5	,	,	PUNCT
easat-10674	68	6	two	two	NUM
easat-10674	68	7	research	research	NOUN
easat-10674	68	8	questions	question	NOUN
easat-10674	68	9	are	be	AUX
easat-10674	68	10	posed	pose	VERB
easat-10674	68	11	:	:	PUNCT
easat-10674	68	12	first	first	ADV
easat-10674	68	13	,	,	PUNCT
easat-10674	68	14	what	what	PRON
easat-10674	68	15	are	be	AUX
easat-10674	68	16	the	the	DET
easat-10674	68	17	comprehensive	comprehensive	ADJ
easat-10674	68	18	dimensions	dimension	NOUN
easat-10674	68	19	for	for	ADP
easat-10674	68	20	measuring	measure	VERB
easat-10674	68	21	the	the	DET
easat-10674	68	22	quality	quality	NOUN
easat-10674	68	23	of	of	ADP
easat-10674	68	24	ai	ai	ADJ
easat-10674	68	25	chatbot	chatbot	NOUN
easat-10674	68	26	services	service	NOUN
easat-10674	68	27	within	within	ADP
easat-10674	68	28	the	the	DET
easat-10674	68	29	scope	scope	NOUN
easat-10674	68	30	of	of	ADP
easat-10674	68	31	customer	customer	NOUN
easat-10674	68	32	service	service	NOUN
easat-10674	68	33	?	?	PUNCT
easat-10674	69	1	second	second	ADJ
easat-10674	69	2	,	,	PUNCT
easat-10674	69	3	how	how	SCONJ
easat-10674	69	4	can	can	AUX
easat-10674	69	5	the	the	DET
easat-10674	69	6	quality	quality	NOUN
easat-10674	69	7	of	of	ADP
easat-10674	69	8	ai	ai	ADJ
easat-10674	69	9	chatbot	chatbot	NOUN
easat-10674	69	10	services	service	NOUN
easat-10674	69	11	be	be	AUX
easat-10674	69	12	effectively	effectively	ADV
easat-10674	69	13	measured	measure	VERB
easat-10674	69	14	within	within	ADP
easat-10674	69	15	this	this	DET
easat-10674	69	16	scope	scope	NOUN
easat-10674	69	17	?	?	PUNCT
easat-10674	70	1	to	to	PART
easat-10674	70	2	develop	develop	VERB
easat-10674	70	3	a	a	DET
easat-10674	70	4	measurement	measurement	NOUN
easat-10674	70	5	model	model	NOUN
easat-10674	70	6	for	for	ADP
easat-10674	70	7	ai	ai	PROPN
easat-10674	70	8	chatbot	chatbot	NOUN
easat-10674	70	9	customer	customer	NOUN
easat-10674	70	10	service	service	NOUN
easat-10674	70	11	quality	quality	NOUN
easat-10674	70	12	,	,	PUNCT
easat-10674	70	13	a	a	DET
easat-10674	70	14	quantitative	quantitative	ADJ
easat-10674	70	15	method	method	NOUN
easat-10674	70	16	is	be	AUX
easat-10674	70	17	used	use	VERB
easat-10674	70	18	through	through	ADP
easat-10674	70	19	outer	outer	ADJ
easat-10674	70	20	model	model	NOUN
easat-10674	70	21	testing	testing	NOUN
easat-10674	70	22	,	,	PUNCT
easat-10674	70	23	namely	namely	ADV
easat-10674	70	24	convergent	convergent	ADJ
easat-10674	70	25	validity	validity	NOUN
easat-10674	70	26	testing	testing	NOUN
easat-10674	70	27	,	,	PUNCT
easat-10674	70	28	discriminant	discriminant	ADJ
easat-10674	70	29	validity	validity	NOUN
easat-10674	70	30	testing	testing	NOUN
easat-10674	70	31	,	,	PUNCT
easat-10674	70	32	reliability	reliability	NOUN
easat-10674	70	33	testing	testing	NOUN
easat-10674	70	34	,	,	PUNCT
easat-10674	70	35	and	and	CCONJ
easat-10674	70	36	inner	inner	ADJ
easat-10674	70	37	model	model	NOUN
easat-10674	70	38	testing	testing	NOUN
easat-10674	70	39	,	,	PUNCT
easat-10674	70	40	namely	namely	ADV
easat-10674	70	41	path	path	NOUN
easat-10674	70	42	coefficient	coefficient	NOUN
easat-10674	70	43	testing	testing	NOUN
easat-10674	70	44	and	and	CCONJ
easat-10674	70	45	specific	specific	ADJ
easat-10674	70	46	indirect	indirect	ADJ
easat-10674	70	47	effect	effect	NOUN
easat-10674	70	48	testing	testing	NOUN
easat-10674	70	49	.	.	PUNCT
easat-10674	71	1	this	this	PRON
easat-10674	71	2	ai	ai	VERB
easat-10674	71	3	chatbot	chatbot	NOUN
easat-10674	71	4	customer	customer	NOUN
easat-10674	71	5	service	service	NOUN
easat-10674	71	6	quality	quality	NOUN
easat-10674	71	7	measurement	measurement	NOUN
easat-10674	71	8	model	model	NOUN
easat-10674	71	9	goes	go	VERB
easat-10674	71	10	through	through	ADP
easat-10674	71	11	three	three	NUM
easat-10674	71	12	rounds	round	NOUN
easat-10674	71	13	of	of	ADP
easat-10674	71	14	data	datum	NOUN
easat-10674	71	15	collection	collection	NOUN
easat-10674	71	16	and	and	CCONJ
easat-10674	71	17	statistical	statistical	ADJ
easat-10674	71	18	testing	testing	NOUN
easat-10674	71	19	:	:	PUNCT
easat-10674	71	20	the	the	DET
easat-10674	71	21	pretest	pret	ADJ
easat-10674	71	22	stage	stage	NOUN
easat-10674	71	23	,	,	PUNCT
easat-10674	71	24	the	the	DET
easat-10674	71	25	instrument	instrument	NOUN
easat-10674	71	26	strengthening	strengthen	VERB
easat-10674	71	27	stage	stage	NOUN
easat-10674	71	28	,	,	PUNCT
easat-10674	71	29	and	and	CCONJ
easat-10674	71	30	the	the	DET
easat-10674	71	31	nomological	nomological	ADJ
easat-10674	71	32	testing	testing	NOUN
easat-10674	71	33	stage	stage	NOUN
easat-10674	71	34	.	.	PUNCT
easat-10674	72	1	the	the	DET
easat-10674	72	2	results	result	NOUN
easat-10674	72	3	of	of	ADP
easat-10674	72	4	this	this	DET
easat-10674	72	5	study	study	NOUN
easat-10674	72	6	contribute	contribute	VERB
easat-10674	72	7	to	to	ADP
easat-10674	72	8	the	the	DET
easat-10674	72	9	study	study	NOUN
easat-10674	72	10	of	of	ADP
easat-10674	72	11	measuring	measure	VERB
easat-10674	72	12	the	the	DET
easat-10674	72	13	quality	quality	NOUN
easat-10674	72	14	of	of	ADP
easat-10674	72	15	ai	ai	PROPN
easat-10674	72	16	chatbot	chatbot	NOUN
easat-10674	72	17	services	service	NOUN
easat-10674	72	18	,	,	PUNCT
easat-10674	72	19	particularly	particularly	ADV
easat-10674	72	20	in	in	ADP
easat-10674	72	21	customer	customer	NOUN
easat-10674	72	22	service	service	NOUN
easat-10674	72	23	.	.	PUNCT
easat-10674	73	1	theoretically	theoretically	ADV
easat-10674	73	2	,	,	PUNCT
easat-10674	73	3	this	this	DET
easat-10674	73	4	study	study	NOUN
easat-10674	73	5	aims	aim	VERB
easat-10674	73	6	to	to	PART
easat-10674	73	7	develop	develop	VERB
easat-10674	73	8	dimensions	dimension	NOUN
easat-10674	73	9	that	that	PRON
easat-10674	73	10	comprehensively	comprehensively	ADV
easat-10674	73	11	meet	meet	VERB
easat-10674	73	12	the	the	DET
easat-10674	73	13	context	context	NOUN
easat-10674	73	14	of	of	ADP
easat-10674	73	15	advanced	advanced	ADJ
easat-10674	73	16	ai	ai	PROPN
easat-10674	73	17	chatbot	chatbot	NOUN
easat-10674	73	18	services	service	NOUN
easat-10674	73	19	.	.	PUNCT
easat-10674	74	1	empirically	empirically	ADV
easat-10674	74	2	,	,	PUNCT
easat-10674	74	3	this	this	DET
easat-10674	74	4	research	research	NOUN
easat-10674	74	5	constructs	construct	VERB
easat-10674	74	6	an	an	DET
easat-10674	74	7	ai	ai	NOUN
easat-10674	74	8	chatbot	chatbot	NOUN
easat-10674	74	9	service	service	NOUN
easat-10674	74	10	quality	quality	NOUN
easat-10674	74	11	measurement	measurement	NOUN
easat-10674	74	12	model	model	NOUN
easat-10674	74	13	based	base	VERB
easat-10674	74	14	on	on	ADP
easat-10674	74	15	user	user	NOUN
easat-10674	74	16	perceptions	perception	NOUN
easat-10674	74	17	of	of	ADP
easat-10674	74	18	satisfaction	satisfaction	NOUN
easat-10674	74	19	with	with	ADP
easat-10674	74	20	ai	ai	ADJ
easat-10674	74	21	chatbot	chatbot	NOUN
easat-10674	74	22	customer	customer	NOUN
easat-10674	74	23	service	service	NOUN
easat-10674	74	24	usage	usage	NOUN
easat-10674	74	25	.	.	PUNCT
easat-10674	75	1	practically	practically	ADV
easat-10674	75	2	,	,	PUNCT
easat-10674	75	3	it	it	PRON
easat-10674	75	4	produces	produce	VERB
easat-10674	75	5	a	a	DET
easat-10674	75	6	comprehensive	comprehensive	ADJ
easat-10674	75	7	model	model	NOUN
easat-10674	75	8	that	that	PRON
easat-10674	75	9	can	can	AUX
easat-10674	75	10	be	be	AUX
easat-10674	75	11	used	use	VERB
easat-10674	75	12	to	to	PART
easat-10674	75	13	evaluate	evaluate	VERB
easat-10674	75	14	and	and	CCONJ
easat-10674	75	15	assess	assess	VERB
easat-10674	75	16	chatbot	chatbot	NOUN
easat-10674	75	17	quality	quality	NOUN
easat-10674	75	18	in	in	ADP
easat-10674	75	19	a	a	DET
easat-10674	75	20	holistic	holistic	ADJ
easat-10674	75	21	customer	customer	NOUN
easat-10674	75	22	service	service	NOUN
easat-10674	75	23	context	context	NOUN
easat-10674	75	24	.	.	PUNCT
easat-10674	76	1	2	2	X
easat-10674	76	2	.	.	X
easat-10674	76	3	theoretical	theoretical	ADJ
easat-10674	76	4	background	background	NOUN
easat-10674	76	5	2.1	2.1	NUM
easat-10674	76	6	.	.	PUNCT
easat-10674	77	1	chatbot	chatbot	NOUN
easat-10674	77	2	ai	ai	VERB
easat-10674	77	3	in	in	ADP
easat-10674	77	4	customer	customer	NOUN
easat-10674	77	5	service	service	NOUN
easat-10674	77	6	the	the	DET
easat-10674	77	7	development	development	NOUN
easat-10674	77	8	of	of	ADP
easat-10674	77	9	chatbots	chatbot	NOUN
easat-10674	77	10	in	in	ADP
easat-10674	77	11	customer	customer	NOUN
easat-10674	77	12	service	service	NOUN
easat-10674	77	13	has	have	AUX
easat-10674	77	14	undergone	undergo	VERB
easat-10674	77	15	a	a	DET
easat-10674	77	16	significant	significant	ADJ
easat-10674	77	17	transformation	transformation	NOUN
easat-10674	77	18	with	with	ADP
easat-10674	77	19	advancements	advancement	NOUN
easat-10674	77	20	in	in	ADP
easat-10674	77	21	artificial	artificial	ADJ
easat-10674	77	22	intelligence	intelligence	NOUN
easat-10674	77	23	(	(	PUNCT
easat-10674	77	24	ai	ai	NOUN
easat-10674	77	25	)	)	PUNCT
easat-10674	77	26	technology	technology	NOUN
easat-10674	77	27	.	.	PUNCT
easat-10674	78	1	initially	initially	ADV
easat-10674	78	2	,	,	PUNCT
easat-10674	78	3	chatbots	chatbot	NOUN
easat-10674	78	4	were	be	AUX
easat-10674	78	5	used	use	VERB
easat-10674	78	6	to	to	PART
easat-10674	78	7	automatically	automatically	ADV
easat-10674	78	8	answer	answer	VERB
easat-10674	78	9	basic	basic	ADJ
easat-10674	78	10	questions	question	NOUN
easat-10674	78	11	.	.	PUNCT
easat-10674	79	1	however	however	ADV
easat-10674	79	2	,	,	PUNCT
easat-10674	79	3	they	they	PRON
easat-10674	79	4	can	can	AUX
easat-10674	79	5	now	now	ADV
easat-10674	79	6	handle	handle	VERB
easat-10674	79	7	more	more	ADJ
easat-10674	79	8	complex	complex	ADJ
easat-10674	79	9	tasks	task	NOUN
easat-10674	79	10	,	,	PUNCT
easat-10674	79	11	such	such	ADJ
easat-10674	79	12	as	as	ADP
easat-10674	79	13	problem	problem	NOUN
easat-10674	79	14	-	-	PUNCT
easat-10674	79	15	solving	solving	NOUN
easat-10674	79	16	,	,	PUNCT
easat-10674	79	17	service	service	NOUN
easat-10674	79	18	personalization	personalization	NOUN
easat-10674	79	19	,	,	PUNCT
easat-10674	79	20	and	and	CCONJ
easat-10674	79	21	more	more	ADV
easat-10674	79	22	natural	natural	ADJ
easat-10674	79	23	interactions	interaction	NOUN
easat-10674	79	24	with	with	ADP
easat-10674	79	25	customers	customer	NOUN
easat-10674	79	26	.	.	PUNCT
easat-10674	80	1	the	the	DET
easat-10674	80	2	development	development	NOUN
easat-10674	80	3	of	of	ADP
easat-10674	80	4	ai	ai	PRON
easat-10674	80	5	technology	technology	NOUN
easat-10674	80	6	has	have	AUX
easat-10674	80	7	enabled	enable	VERB
easat-10674	80	8	chatbots	chatbot	NOUN
easat-10674	80	9	to	to	PART
easat-10674	80	10	use	use	VERB
easat-10674	80	11	natural	natural	ADJ
easat-10674	80	12	language	language	NOUN
easat-10674	80	13	processing	processing	NOUN
easat-10674	80	14	(	(	PUNCT
easat-10674	80	15	nlp	nlp	NOUN
easat-10674	80	16	)	)	PUNCT
easat-10674	80	17	to	to	PART
easat-10674	80	18	answer	answer	VERB
easat-10674	80	19	questions	question	NOUN
easat-10674	80	20	and	and	CCONJ
easat-10674	80	21	describe	describe	VERB
easat-10674	80	22	product	product	NOUN
easat-10674	80	23	features	feature	NOUN
easat-10674	80	24	[	[	X
easat-10674	80	25	3	3	X
easat-10674	80	26	]	]	PUNCT
easat-10674	80	27	in	in	ADP
easat-10674	80	28	a	a	DET
easat-10674	80	29	manner	manner	NOUN
easat-10674	80	30	similar	similar	ADJ
easat-10674	80	31	to	to	ADP
easat-10674	80	32	humans	human	NOUN
easat-10674	80	33	providing	provide	VERB
easat-10674	80	34	service	service	NOUN
easat-10674	80	35	,	,	PUNCT
easat-10674	80	36	as	as	SCONJ
easat-10674	80	37	they	they	PRON
easat-10674	80	38	possess	possess	VERB
easat-10674	80	39	the	the	DET
easat-10674	80	40	ability	ability	NOUN
easat-10674	80	41	to	to	PART
easat-10674	80	42	express	express	VERB
easat-10674	80	43	emotions	emotion	NOUN
easat-10674	80	44	[	[	X
easat-10674	80	45	11	11	NUM
easat-10674	80	46	]	]	PUNCT
easat-10674	80	47	and	and	CCONJ
easat-10674	80	48	think	think	VERB
easat-10674	80	49	intelligently	intelligently	ADV
easat-10674	80	50	[	[	X
easat-10674	80	51	17	17	NUM
easat-10674	80	52	]	]	PUNCT
easat-10674	80	53	.	.	PUNCT
easat-10674	81	1	chatbots	chatbot	NOUN
easat-10674	81	2	are	be	AUX
easat-10674	81	3	generally	generally	ADV
easat-10674	81	4	integrated	integrate	VERB
easat-10674	81	5	with	with	ADP
easat-10674	81	6	websites	website	NOUN
easat-10674	81	7	and	and	CCONJ
easat-10674	81	8	online	online	ADJ
easat-10674	81	9	social	social	ADJ
easat-10674	81	10	networks	network	NOUN
easat-10674	81	11	[	[	X
easat-10674	81	12	4	4	NUM
easat-10674	81	13	]	]	PUNCT
easat-10674	81	14	.	.	PUNCT
easat-10674	82	1	chatbot	chatbot	NOUN
easat-10674	82	2	ai	ai	VERB
easat-10674	82	3	can	can	AUX
easat-10674	82	4	provide	provide	VERB
easat-10674	82	5	users	user	NOUN
easat-10674	82	6	with	with	ADP
easat-10674	82	7	the	the	DET
easat-10674	82	8	information	information	NOUN
easat-10674	82	9	they	they	PRON
easat-10674	82	10	need	need	VERB
easat-10674	82	11	by	by	ADP
easat-10674	82	12	utilizing	utilize	VERB
easat-10674	82	13	existing	exist	VERB
easat-10674	82	14	data	datum	NOUN
easat-10674	82	15	from	from	ADP
easat-10674	82	16	various	various	ADJ
easat-10674	82	17	sources	source	NOUN
easat-10674	82	18	,	,	PUNCT
easat-10674	82	19	such	such	ADJ
easat-10674	82	20	as	as	ADP
easat-10674	82	21	documents	document	NOUN
easat-10674	82	22	,	,	PUNCT
easat-10674	82	23	websites	website	NOUN
easat-10674	82	24	,	,	PUNCT
easat-10674	82	25	operational	operational	ADJ
easat-10674	82	26	systems	system	NOUN
easat-10674	82	27	,	,	PUNCT
easat-10674	82	28	and	and	CCONJ
easat-10674	82	29	social	social	ADJ
easat-10674	82	30	media	medium	NOUN
easat-10674	83	1	[	[	X
easat-10674	83	2	1	1	NUM
easat-10674	83	3	]	]	PUNCT
easat-10674	83	4	.	.	PUNCT
easat-10674	84	1	chatbots	chatbot	NOUN
easat-10674	84	2	offer	offer	VERB
easat-10674	84	3	several	several	ADJ
easat-10674	84	4	advantages	advantage	NOUN
easat-10674	84	5	,	,	PUNCT
easat-10674	84	6	such	such	ADJ
easat-10674	84	7	as	as	ADP
easat-10674	84	8	the	the	DET
easat-10674	84	9	ability	ability	NOUN
easat-10674	84	10	to	to	PART
easat-10674	84	11	answer	answer	VERB
easat-10674	84	12	questions	question	NOUN
easat-10674	84	13	and	and	CCONJ
easat-10674	84	14	provide	provide	VERB
easat-10674	84	15	solutions	solution	NOUN
easat-10674	84	16	faster	fast	ADV
easat-10674	84	17	and	and	CCONJ
easat-10674	84	18	more	more	ADV
easat-10674	84	19	efficiently	efficiently	ADV
easat-10674	84	20	than	than	ADP
easat-10674	84	21	human	human	NOUN
easat-10674	84	22	-	-	PUNCT
easat-10674	84	23	to	to	ADP
easat-10674	84	24	-	-	PUNCT
easat-10674	84	25	human	human	NOUN
easat-10674	84	26	interaction	interaction	NOUN
easat-10674	84	27	.	.	PUNCT
easat-10674	85	1	users	user	NOUN
easat-10674	85	2	can	can	AUX
easat-10674	85	3	ask	ask	VERB
easat-10674	85	4	questions	question	NOUN
easat-10674	85	5	anytime	anytime	ADV
easat-10674	85	6	,	,	PUNCT
easat-10674	85	7	anywhere	anywhere	ADV
easat-10674	85	8	,	,	PUNCT
easat-10674	85	9	and	and	CCONJ
easat-10674	85	10	receive	receive	VERB
easat-10674	85	11	quick	quick	ADJ
easat-10674	85	12	responses	response	NOUN
easat-10674	85	13	,	,	PUNCT
easat-10674	85	14	allowing	allow	VERB
easat-10674	85	15	for	for	ADP
easat-10674	85	16	24	24	NUM
easat-10674	85	17	-	-	PUNCT
easat-10674	85	18	hour	hour	NOUN
easat-10674	85	19	communication	communication	NOUN
easat-10674	85	20	without	without	ADP
easat-10674	85	21	time	time	NOUN
easat-10674	85	22	constraints	constraint	NOUN
easat-10674	85	23	[	[	X
easat-10674	85	24	23	23	NUM
easat-10674	85	25	]	]	PUNCT
easat-10674	85	26	.	.	PUNCT
easat-10674	86	1	they	they	PRON
easat-10674	86	2	are	be	AUX
easat-10674	86	3	user	user	NOUN
easat-10674	86	4	-	-	PUNCT
easat-10674	86	5	friendly	friendly	ADJ
easat-10674	86	6	,	,	PUNCT
easat-10674	86	7	make	make	VERB
easat-10674	86	8	users	user	NOUN
easat-10674	86	9	feel	feel	VERB
easat-10674	86	10	safe	safe	ADJ
easat-10674	86	11	,	,	PUNCT
easat-10674	86	12	and	and	CCONJ
easat-10674	86	13	simplify	simplify	VERB
easat-10674	86	14	daily	daily	ADJ
easat-10674	86	15	life	life	NOUN
easat-10674	86	16	.	.	PUNCT
easat-10674	87	1	overall	overall	ADV
easat-10674	87	2	,	,	PUNCT
easat-10674	87	3	the	the	DET
easat-10674	87	4	implementation	implementation	NOUN
easat-10674	87	5	of	of	ADP
easat-10674	87	6	ai	ai	ADJ
easat-10674	87	7	chatbots	chatbot	NOUN
easat-10674	87	8	in	in	ADP
easat-10674	87	9	customer	customer	NOUN
easat-10674	87	10	service	service	NOUN
easat-10674	87	11	has	have	AUX
easat-10674	87	12	brought	bring	VERB
easat-10674	87	13	positive	positive	ADJ
easat-10674	87	14	changes	change	NOUN
easat-10674	87	15	to	to	ADP
easat-10674	87	16	customer	customer	NOUN
easat-10674	87	17	relationship	relationship	NOUN
easat-10674	87	18	management	management	NOUN
easat-10674	87	19	by	by	ADP
easat-10674	87	20	providing	provide	VERB
easat-10674	87	21	real	real	ADJ
easat-10674	87	22	-	-	PUNCT
easat-10674	87	23	time	time	NOUN
easat-10674	87	24	responses	response	NOUN
easat-10674	87	25	and	and	CCONJ
easat-10674	87	26	improving	improve	VERB
easat-10674	87	27	service	service	NOUN
easat-10674	87	28	efficiency	efficiency	NOUN
easat-10674	87	29	.	.	PUNCT
easat-10674	88	1	however	however	ADV
easat-10674	88	2	,	,	PUNCT
easat-10674	88	3	challenges	challenge	NOUN
easat-10674	88	4	such	such	ADJ
easat-10674	88	5	as	as	ADP
easat-10674	88	6	technological	technological	ADJ
easat-10674	88	7	anxiety	anxiety	NOUN
easat-10674	88	8	and	and	CCONJ
easat-10674	88	9	the	the	DET
easat-10674	88	10	need	need	NOUN
easat-10674	88	11	for	for	ADP
easat-10674	88	12	transparency	transparency	NOUN
easat-10674	88	13	still	still	ADV
easat-10674	88	14	need	need	VERB
easat-10674	88	15	to	to	PART
easat-10674	88	16	be	be	AUX
easat-10674	88	17	addressed	address	VERB
easat-10674	88	18	to	to	PART
easat-10674	88	19	ensure	ensure	VERB
easat-10674	88	20	optimal	optimal	ADJ
easat-10674	88	21	adoption	adoption	NOUN
easat-10674	88	22	and	and	CCONJ
easat-10674	88	23	effectiveness	effectiveness	NOUN
easat-10674	88	24	[	[	X
easat-10674	88	25	24	24	NUM
easat-10674	88	26	]	]	PUNCT
easat-10674	88	27	.	.	PUNCT
easat-10674	89	1	with	with	ADP
easat-10674	89	2	rapid	rapid	ADJ
easat-10674	89	3	changes	change	NOUN
easat-10674	89	4	in	in	ADP
easat-10674	89	5	technology	technology	NOUN
easat-10674	89	6	and	and	CCONJ
easat-10674	89	7	social	social	ADJ
easat-10674	89	8	structures	structure	NOUN
easat-10674	89	9	,	,	PUNCT
easat-10674	89	10	companies	company	NOUN
easat-10674	89	11	are	be	AUX
easat-10674	89	12	increasingly	increasingly	ADV
easat-10674	89	13	striving	strive	VERB
easat-10674	89	14	to	to	PART
easat-10674	89	15	build	build	VERB
easat-10674	89	16	a	a	DET
easat-10674	89	17	competitive	competitive	ADJ
easat-10674	89	18	advantage	advantage	NOUN
easat-10674	89	19	through	through	ADP
easat-10674	89	20	improved	improve	VERB
easat-10674	89	21	service	service	NOUN
easat-10674	89	22	quality	quality	NOUN
easat-10674	89	23	,	,	PUNCT
easat-10674	89	24	which	which	PRON
easat-10674	89	25	is	be	AUX
easat-10674	89	26	a	a	DET
easat-10674	89	27	key	key	ADJ
easat-10674	89	28	factor	factor	NOUN
easat-10674	89	29	influencing	influence	VERB
easat-10674	89	30	user	user	NOUN
easat-10674	89	31	satisfaction	satisfaction	NOUN
easat-10674	89	32	and	and	CCONJ
easat-10674	89	33	behavior	behavior	NOUN
easat-10674	89	34	.	.	PUNCT
easat-10674	90	1	2.1.1	2.1.1	X
easat-10674	90	2	.	.	PUNCT
easat-10674	91	1	quality	quality	NOUN
easat-10674	91	2	of	of	ADP
easat-10674	91	3	ai	ai	PROPN
easat-10674	91	4	chatbot	chatbot	NOUN
easat-10674	91	5	service	service	NOUN
easat-10674	91	6	customer	customer	NOUN
easat-10674	91	7	services	service	NOUN
easat-10674	91	8	generally	generally	ADV
easat-10674	91	9	involve	involve	VERB
easat-10674	91	10	two	two	NUM
easat-10674	91	11	subjects	subject	NOUN
easat-10674	91	12	:	:	PUNCT
easat-10674	91	13	the	the	DET
easat-10674	91	14	service	service	NOUN
easat-10674	91	15	provider	provider	NOUN
easat-10674	91	16	(	(	PUNCT
easat-10674	91	17	organization	organization	NOUN
easat-10674	91	18	)	)	PUNCT
easat-10674	91	19	and	and	CCONJ
easat-10674	91	20	the	the	DET
easat-10674	91	21	service	service	NOUN
easat-10674	91	22	user	user	NOUN
easat-10674	91	23	(	(	PUNCT
easat-10674	91	24	customer	customer	NOUN
easat-10674	91	25	)	)	PUNCT
easat-10674	91	26	.	.	PUNCT
easat-10674	92	1	the	the	DET
easat-10674	92	2	service	service	NOUN
easat-10674	92	3	provider	provider	NOUN
easat-10674	92	4	will	will	AUX
easat-10674	92	5	strive	strive	VERB
easat-10674	92	6	to	to	ADP
easat-10674	92	7	the	the	DET
easat-10674	92	8	best	good	ADJ
easat-10674	92	9	of	of	ADP
easat-10674	92	10	their	their	PRON
easat-10674	92	11	ability	ability	NOUN
easat-10674	92	12	to	to	PART
easat-10674	92	13	provide	provide	VERB
easat-10674	92	14	the	the	DET
easat-10674	92	15	best	good	ADJ
easat-10674	92	16	service	service	NOUN
easat-10674	92	17	to	to	ADP
easat-10674	92	18	the	the	DET
easat-10674	92	19	customer	customer	NOUN
easat-10674	92	20	to	to	PART
easat-10674	92	21	ensure	ensure	VERB
easat-10674	92	22	customer	customer	NOUN
easat-10674	92	23	satisfaction	satisfaction	NOUN
easat-10674	92	24	.	.	PUNCT
easat-10674	93	1	advances	advance	NOUN
easat-10674	93	2	in	in	ADP
easat-10674	93	3	artificial	artificial	ADJ
easat-10674	93	4	intelligence	intelligence	NOUN
easat-10674	93	5	(	(	PUNCT
easat-10674	93	6	ai	ai	NOUN
easat-10674	93	7	)	)	PUNCT
easat-10674	93	8	technology	technology	NOUN
easat-10674	93	9	are	be	AUX
easat-10674	93	10	driving	drive	VERB
easat-10674	93	11	the	the	DET
easat-10674	93	12	development	development	NOUN
easat-10674	93	13	of	of	ADP
easat-10674	93	14	ai	ai	PROPN
easat-10674	93	15	chatbots	chatbots	PROPN
easat-10674	93	16	to	to	PART
easat-10674	93	17	enhance	enhance	VERB
easat-10674	93	18	customer	customer	NOUN
easat-10674	93	19	service	service	NOUN
easat-10674	93	20	,	,	PUNCT
easat-10674	93	21	making	make	VERB
easat-10674	93	22	them	they	PRON
easat-10674	93	23	the	the	DET
easat-10674	93	24	latest	late	ADJ
easat-10674	93	25	innovative	innovative	ADJ
easat-10674	93	26	service	service	NOUN
easat-10674	93	27	.	.	PUNCT
easat-10674	94	1	this	this	PRON
easat-10674	94	2	allows	allow	VERB
easat-10674	94	3	ai	ai	VERB
easat-10674	94	4	chatbots	chatbot	NOUN
easat-10674	94	5	to	to	PART
easat-10674	94	6	be	be	AUX
easat-10674	94	7	anthropomorphic	anthropomorphic	NOUN
easat-10674	94	8	,	,	PUNCT
easat-10674	94	9	meaning	mean	VERB
easat-10674	94	10	they	they	PRON
easat-10674	94	11	possess	possess	VERB
easat-10674	94	12	emotional	emotional	ADJ
easat-10674	94	13	intelligence	intelligence	NOUN
easat-10674	94	14	and	and	CCONJ
easat-10674	94	15	1419	1419	NUM
easat-10674	94	16	edelweiss	edelweiss	PROPN
easat-10674	94	17	applied	apply	VERB
easat-10674	94	18	science	science	NOUN
easat-10674	94	19	and	and	CCONJ
easat-10674	94	20	technology	technology	NOUN
easat-10674	94	21	issn	issn	PROPN
easat-10674	94	22	:	:	PUNCT
easat-10674	94	23	2576	2576	NUM
easat-10674	94	24	-	-	SYM
easat-10674	94	25	8484	8484	NUM
easat-10674	94	26	vol	vol	NOUN
easat-10674	94	27	.	.	PROPN
easat-10674	95	1	9	9	NUM
easat-10674	95	2	,	,	PUNCT
easat-10674	95	3	no	no	INTJ
easat-10674	95	4	.	.	NOUN
easat-10674	95	5	10	10	NUM
easat-10674	95	6	:	:	SYM
easat-10674	95	7	1416	1416	NUM
easat-10674	95	8	-	-	SYM
easat-10674	95	9	1436	1436	NUM
easat-10674	95	10	,	,	PUNCT
easat-10674	95	11	2025	2025	NUM
easat-10674	95	12	doi	doi	NOUN
easat-10674	95	13	:	:	PUNCT
easat-10674	96	1	10.55214/2576	10.55214/2576	NUM
easat-10674	96	2	-	-	SYM
easat-10674	96	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	96	4	©	©	PROPN
easat-10674	96	5	2025	2025	NUM
easat-10674	96	6	by	by	ADP
easat-10674	96	7	the	the	DET
easat-10674	96	8	authors	author	NOUN
easat-10674	96	9	;	;	PUNCT
easat-10674	96	10	licensee	licensee	PROPN
easat-10674	96	11	learning	learning	PROPN
easat-10674	96	12	gate	gate	PROPN
easat-10674	96	13	characteristics	characteristic	NOUN
easat-10674	96	14	similar	similar	ADJ
easat-10674	96	15	to	to	ADP
easat-10674	96	16	human	human	NOUN
easat-10674	96	17	-	-	PUNCT
easat-10674	96	18	provided	provide	VERB
easat-10674	96	19	services	service	NOUN
easat-10674	96	20	,	,	PUNCT
easat-10674	96	21	but	but	CCONJ
easat-10674	96	22	can	can	AUX
easat-10674	96	23	surpass	surpass	VERB
easat-10674	96	24	humans	human	NOUN
easat-10674	96	25	in	in	ADP
easat-10674	96	26	certain	certain	ADJ
easat-10674	96	27	aspects	aspect	NOUN
easat-10674	96	28	of	of	ADP
easat-10674	96	29	intelligence	intelligence	NOUN
easat-10674	96	30	,	,	PUNCT
easat-10674	96	31	such	such	ADJ
easat-10674	96	32	as	as	ADP
easat-10674	96	33	data	datum	NOUN
easat-10674	96	34	and	and	CCONJ
easat-10674	96	35	information	information	NOUN
easat-10674	96	36	storage	storage	NOUN
easat-10674	96	37	,	,	PUNCT
easat-10674	96	38	computing	compute	VERB
easat-10674	96	39	power	power	NOUN
easat-10674	96	40	,	,	PUNCT
easat-10674	96	41	and	and	CCONJ
easat-10674	96	42	learning	learn	VERB
easat-10674	96	43	ability	ability	NOUN
easat-10674	96	44	.	.	PUNCT
easat-10674	97	1	more	more	ADJ
easat-10674	97	2	and	and	CCONJ
easat-10674	97	3	more	more	ADJ
easat-10674	97	4	research	research	NOUN
easat-10674	97	5	is	be	AUX
easat-10674	97	6	exploring	explore	VERB
easat-10674	97	7	the	the	DET
easat-10674	97	8	dimensions	dimension	NOUN
easat-10674	97	9	and	and	CCONJ
easat-10674	97	10	scales	scale	NOUN
easat-10674	97	11	of	of	ADP
easat-10674	97	12	website	website	NOUN
easat-10674	97	13	-	-	PUNCT
easat-10674	97	14	based	base	VERB
easat-10674	97	15	service	service	NOUN
easat-10674	97	16	quality	quality	NOUN
easat-10674	97	17	,	,	PUNCT
easat-10674	97	18	such	such	ADJ
easat-10674	97	19	as	as	ADP
easat-10674	97	20	webqual	webqual	ADJ
easat-10674	97	21	[	[	X
easat-10674	97	22	25	25	NUM
easat-10674	97	23	]	]	PUNCT
easat-10674	97	24	,	,	PUNCT
easat-10674	97	25	egsqual	egsqual	ADJ
easat-10674	97	26	[	[	X
easat-10674	97	27	26	26	NUM
easat-10674	97	28	]	]	PUNCT
easat-10674	97	29	,	,	PUNCT
easat-10674	97	30	and	and	CCONJ
easat-10674	97	31	it	it	PRON
easat-10674	97	32	is	be	AUX
easat-10674	97	33	developing	develop	VERB
easat-10674	97	34	in	in	ADP
easat-10674	97	35	various	various	ADJ
easat-10674	97	36	fields	field	NOUN
easat-10674	97	37	such	such	ADJ
easat-10674	97	38	as	as	ADP
easat-10674	97	39	retail	retail	ADJ
easat-10674	97	40	services	service	NOUN
easat-10674	97	41	and	and	CCONJ
easat-10674	97	42	in	in	ADP
easat-10674	97	43	various	various	ADJ
easat-10674	97	44	other	other	ADJ
easat-10674	97	45	industries	industry	NOUN
easat-10674	97	46	and	and	CCONJ
easat-10674	97	47	sectors	sector	NOUN
easat-10674	97	48	[	[	X
easat-10674	97	49	16	16	NUM
easat-10674	97	50	]	]	PUNCT
easat-10674	97	51	.	.	PUNCT
easat-10674	98	1	many	many	ADJ
easat-10674	98	2	researchers	researcher	NOUN
easat-10674	98	3	are	be	AUX
easat-10674	98	4	using	use	VERB
easat-10674	98	5	the	the	DET
easat-10674	98	6	dimensions	dimension	NOUN
easat-10674	98	7	of	of	ADP
easat-10674	98	8	the	the	DET
easat-10674	98	9	servqual	servqual	ADJ
easat-10674	98	10	model	model	NOUN
easat-10674	99	1	[	[	X
easat-10674	99	2	16	16	NUM
easat-10674	99	3	]	]	PUNCT
easat-10674	99	4	to	to	PART
easat-10674	99	5	measure	measure	VERB
easat-10674	99	6	service	service	NOUN
easat-10674	99	7	quality	quality	NOUN
easat-10674	99	8	,	,	PUNCT
easat-10674	99	9	such	such	ADJ
easat-10674	99	10	as	as	ADP
easat-10674	99	11	public	public	ADJ
easat-10674	99	12	health	health	NOUN
easat-10674	99	13	services	service	NOUN
easat-10674	99	14	[	[	X
easat-10674	99	15	27	27	NUM
easat-10674	99	16	]	]	PUNCT
easat-10674	99	17	,	,	PUNCT
easat-10674	99	18	education	education	NOUN
easat-10674	99	19	services	service	NOUN
easat-10674	99	20	[	[	X
easat-10674	99	21	28	28	NUM
easat-10674	99	22	]	]	X
easat-10674	99	23	,	,	PUNCT
easat-10674	99	24	public	public	ADJ
easat-10674	99	25	transportation	transportation	NOUN
easat-10674	99	26	services	service	NOUN
easat-10674	99	27	[	[	X
easat-10674	99	28	29	29	NUM
easat-10674	99	29	]	]	PUNCT
easat-10674	99	30	,	,	PUNCT
easat-10674	99	31	tourism	tourism	NOUN
easat-10674	99	32	services	service	NOUN
easat-10674	99	33	[	[	X
easat-10674	99	34	30	30	NUM
easat-10674	99	35	]	]	PUNCT
easat-10674	99	36	,	,	PUNCT
easat-10674	99	37	government	government	NOUN
easat-10674	99	38	employment	employment	NOUN
easat-10674	99	39	services	service	NOUN
easat-10674	99	40	[	[	X
easat-10674	99	41	31	31	NUM
easat-10674	99	42	]	]	PUNCT
easat-10674	99	43	,	,	PUNCT
easat-10674	99	44	and	and	CCONJ
easat-10674	99	45	urban	urban	ADJ
easat-10674	99	46	services	service	NOUN
easat-10674	99	47	[	[	X
easat-10674	99	48	32	32	NUM
easat-10674	99	49	]	]	PUNCT
easat-10674	99	50	.	.	PUNCT
easat-10674	100	1	additionally	additionally	ADV
easat-10674	100	2	,	,	PUNCT
easat-10674	100	3	the	the	DET
easat-10674	100	4	delone	delone	NOUN
easat-10674	100	5	and	and	CCONJ
easat-10674	100	6	mclean	mclean	PROPN
easat-10674	101	1	[	[	X
easat-10674	101	2	33	33	NUM
easat-10674	101	3	]	]	PUNCT
easat-10674	101	4	is	be	AUX
easat-10674	101	5	widely	widely	ADV
easat-10674	101	6	used	use	VERB
easat-10674	101	7	to	to	PART
easat-10674	101	8	assess	assess	VERB
easat-10674	101	9	the	the	DET
easat-10674	101	10	quality	quality	NOUN
easat-10674	101	11	of	of	ADP
easat-10674	101	12	information	information	NOUN
easat-10674	101	13	systems	system	NOUN
easat-10674	101	14	in	in	ADP
easat-10674	101	15	areas	area	NOUN
easat-10674	101	16	such	such	ADJ
easat-10674	101	17	as	as	ADP
easat-10674	101	18	healthcare	healthcare	NOUN
easat-10674	101	19	[	[	X
easat-10674	101	20	34	34	NUM
easat-10674	101	21	]	]	PUNCT
easat-10674	101	22	,	,	PUNCT
easat-10674	101	23	fintech	fintech	NOUN
easat-10674	101	24	[	[	X
easat-10674	101	25	35	35	NUM
easat-10674	101	26	]	]	PUNCT
easat-10674	101	27	,	,	PUNCT
easat-10674	101	28	accounting	account	VERB
easat-10674	102	1	[	[	X
easat-10674	102	2	36	36	NUM
easat-10674	102	3	]	]	PUNCT
easat-10674	102	4	,	,	PUNCT
easat-10674	102	5	m	m	NOUN
easat-10674	102	6	-	-	NOUN
easat-10674	102	7	banking	banking	NOUN
easat-10674	103	1	[	[	X
easat-10674	103	2	37	37	NUM
easat-10674	103	3	]	]	PUNCT
easat-10674	103	4	,	,	PUNCT
easat-10674	103	5	e	e	NOUN
easat-10674	103	6	-	-	NOUN
easat-10674	103	7	learning	learn	VERB
easat-10674	103	8	[	[	X
easat-10674	103	9	38	38	NUM
easat-10674	103	10	]	]	PUNCT
easat-10674	103	11	,	,	PUNCT
easat-10674	103	12	and	and	CCONJ
easat-10674	103	13	tourism	tourism	NOUN
easat-10674	104	1	[	[	X
easat-10674	104	2	30	30	NUM
easat-10674	104	3	]	]	PUNCT
easat-10674	104	4	.	.	PUNCT
easat-10674	105	1	furthermore	furthermore	ADV
easat-10674	105	2	,	,	PUNCT
easat-10674	105	3	the	the	DET
easat-10674	105	4	hot	hot	ADJ
easat-10674	105	5	-	-	PUNCT
easat-10674	105	6	fit	fit	NOUN
easat-10674	105	7	model	model	NOUN
easat-10674	105	8	[	[	X
easat-10674	105	9	18	18	NUM
easat-10674	105	10	]	]	PUNCT
easat-10674	105	11	is	be	AUX
easat-10674	105	12	also	also	ADV
easat-10674	105	13	widely	widely	ADV
easat-10674	105	14	used	use	VERB
easat-10674	105	15	to	to	PART
easat-10674	105	16	evaluate	evaluate	VERB
easat-10674	105	17	the	the	DET
easat-10674	105	18	effectiveness	effectiveness	NOUN
easat-10674	105	19	and	and	CCONJ
easat-10674	105	20	efficiency	efficiency	NOUN
easat-10674	105	21	of	of	ADP
easat-10674	105	22	information	information	NOUN
easat-10674	105	23	systems	system	NOUN
easat-10674	105	24	,	,	PUNCT
easat-10674	105	25	especially	especially	ADV
easat-10674	105	26	in	in	ADP
easat-10674	105	27	the	the	DET
easat-10674	105	28	public	public	ADJ
easat-10674	105	29	sector	sector	NOUN
easat-10674	105	30	[	[	X
easat-10674	105	31	19	19	NUM
easat-10674	105	32	]	]	PUNCT
easat-10674	105	33	and	and	CCONJ
easat-10674	105	34	to	to	PART
easat-10674	105	35	evaluate	evaluate	VERB
easat-10674	105	36	hospital	hospital	NOUN
easat-10674	105	37	electronic	electronic	ADJ
easat-10674	105	38	medical	medical	ADJ
easat-10674	105	39	record	record	NOUN
easat-10674	105	40	(	(	PUNCT
easat-10674	105	41	emr	emr	NOUN
easat-10674	105	42	)	)	PUNCT
easat-10674	105	43	systems	system	NOUN
easat-10674	106	1	[	[	X
easat-10674	106	2	20	20	NUM
easat-10674	106	3	]	]	PUNCT
easat-10674	106	4	.	.	PUNCT
easat-10674	107	1	however	however	ADV
easat-10674	107	2	,	,	PUNCT
easat-10674	107	3	these	these	DET
easat-10674	107	4	dimensions	dimension	NOUN
easat-10674	107	5	for	for	ADP
easat-10674	107	6	measuring	measure	VERB
easat-10674	107	7	website	website	NOUN
easat-10674	107	8	-	-	PUNCT
easat-10674	107	9	based	base	VERB
easat-10674	107	10	service	service	NOUN
easat-10674	107	11	quality	quality	NOUN
easat-10674	107	12	are	be	AUX
easat-10674	107	13	not	not	PART
easat-10674	107	14	comprehensive	comprehensive	ADJ
easat-10674	107	15	enough	enough	ADV
easat-10674	107	16	to	to	PART
easat-10674	107	17	be	be	AUX
easat-10674	107	18	applied	apply	VERB
easat-10674	107	19	to	to	ADP
easat-10674	107	20	ai	ai	VERB
easat-10674	107	21	chatbots	chatbot	NOUN
easat-10674	107	22	.	.	PUNCT
easat-10674	108	1	this	this	PRON
easat-10674	108	2	is	be	AUX
easat-10674	108	3	because	because	SCONJ
easat-10674	108	4	ai	ai	VERB
easat-10674	108	5	chatbots	chatbot	NOUN
easat-10674	108	6	have	have	VERB
easat-10674	108	7	advanced	advanced	ADJ
easat-10674	108	8	features	feature	NOUN
easat-10674	108	9	that	that	PRON
easat-10674	108	10	can	can	AUX
easat-10674	108	11	perform	perform	VERB
easat-10674	108	12	more	more	ADJ
easat-10674	108	13	complex	complex	ADJ
easat-10674	108	14	tasks	task	NOUN
easat-10674	108	15	,	,	PUNCT
easat-10674	108	16	such	such	ADJ
easat-10674	108	17	as	as	ADP
easat-10674	108	18	information	information	NOUN
easat-10674	108	19	and	and	CCONJ
easat-10674	108	20	document	document	NOUN
easat-10674	108	21	retrieval	retrieval	NOUN
easat-10674	108	22	[	[	X
easat-10674	108	23	4	4	NUM
easat-10674	108	24	]	]	PUNCT
easat-10674	108	25	.	.	PUNCT
easat-10674	109	1	additionally	additionally	ADV
easat-10674	109	2	,	,	PUNCT
easat-10674	109	3	ai	ai	AUX
easat-10674	109	4	chatbots	chatbot	NOUN
easat-10674	109	5	adopt	adopt	VERB
easat-10674	109	6	anthropomorphic	anthropomorphic	ADJ
easat-10674	109	7	characteristics	characteristic	NOUN
easat-10674	109	8	,	,	PUNCT
easat-10674	109	9	meaning	mean	VERB
easat-10674	109	10	they	they	PRON
easat-10674	109	11	can	can	AUX
easat-10674	109	12	possess	possess	VERB
easat-10674	109	13	emotional	emotional	ADJ
easat-10674	109	14	intelligence	intelligence	NOUN
easat-10674	109	15	,	,	PUNCT
easat-10674	109	16	such	such	ADJ
easat-10674	109	17	as	as	ADP
easat-10674	109	18	using	use	VERB
easat-10674	109	19	emoticons	emoticon	NOUN
easat-10674	109	20	to	to	PART
easat-10674	109	21	represent	represent	VERB
easat-10674	109	22	attitudes	attitude	NOUN
easat-10674	109	23	and	and	CCONJ
easat-10674	109	24	emotional	emotional	ADJ
easat-10674	109	25	expressions	expression	NOUN
easat-10674	109	26	[	[	X
easat-10674	109	27	39	39	NUM
easat-10674	109	28	]	]	PUNCT
easat-10674	109	29	.	.	PUNCT
easat-10674	110	1	furthermore	furthermore	ADV
easat-10674	110	2	,	,	PUNCT
easat-10674	110	3	conversations	conversation	NOUN
easat-10674	110	4	with	with	ADP
easat-10674	110	5	ai	ai	ADJ
easat-10674	110	6	chatbots	chatbot	NOUN
easat-10674	110	7	are	be	AUX
easat-10674	110	8	designed	design	VERB
easat-10674	110	9	to	to	PART
easat-10674	110	10	be	be	AUX
easat-10674	110	11	increasingly	increasingly	ADV
easat-10674	110	12	interactive	interactive	ADJ
easat-10674	110	13	[	[	X
easat-10674	110	14	40	40	NUM
easat-10674	110	15	]	]	PUNCT
easat-10674	110	16	with	with	ADP
easat-10674	110	17	communication	communication	NOUN
easat-10674	110	18	characteristics	characteristic	NOUN
easat-10674	110	19	similar	similar	ADJ
easat-10674	110	20	to	to	ADP
easat-10674	110	21	the	the	DET
easat-10674	110	22	service	service	NOUN
easat-10674	110	23	provided	provide	VERB
easat-10674	110	24	by	by	ADP
easat-10674	110	25	humans	human	NOUN
easat-10674	110	26	,	,	PUNCT
easat-10674	110	27	featuring	feature	VERB
easat-10674	110	28	a	a	DET
easat-10674	110	29	natural	natural	ADJ
easat-10674	110	30	language	language	NOUN
easat-10674	110	31	style	style	NOUN
easat-10674	110	32	and	and	CCONJ
easat-10674	110	33	familiar	familiar	ADJ
easat-10674	110	34	interactions	interaction	NOUN
easat-10674	110	35	[	[	X
easat-10674	110	36	41	41	NUM
easat-10674	110	37	]	]	PUNCT
easat-10674	110	38	.	.	PUNCT
easat-10674	111	1	thus	thus	ADV
easat-10674	111	2	,	,	PUNCT
easat-10674	111	3	the	the	DET
easat-10674	111	4	emergence	emergence	NOUN
easat-10674	111	5	of	of	ADP
easat-10674	111	6	these	these	DET
easat-10674	111	7	new	new	ADJ
easat-10674	111	8	dimensions	dimension	NOUN
easat-10674	111	9	underscores	underscore	VERB
easat-10674	111	10	the	the	DET
easat-10674	111	11	need	need	NOUN
easat-10674	111	12	for	for	ADP
easat-10674	111	13	updating	update	VERB
easat-10674	111	14	the	the	DET
easat-10674	111	15	service	service	NOUN
easat-10674	111	16	quality	quality	NOUN
easat-10674	111	17	evaluation	evaluation	NOUN
easat-10674	111	18	model	model	NOUN
easat-10674	111	19	to	to	PART
easat-10674	111	20	better	well	ADV
easat-10674	111	21	align	align	VERB
easat-10674	111	22	with	with	ADP
easat-10674	111	23	the	the	DET
easat-10674	111	24	context	context	NOUN
easat-10674	111	25	of	of	ADP
easat-10674	111	26	ai	ai	ADJ
easat-10674	111	27	chatbots	chatbot	NOUN
easat-10674	111	28	in	in	ADP
easat-10674	111	29	customer	customer	NOUN
easat-10674	111	30	service	service	NOUN
easat-10674	111	31	,	,	PUNCT
easat-10674	111	32	particularly	particularly	ADV
easat-10674	111	33	the	the	DET
easat-10674	111	34	unique	unique	ADJ
easat-10674	111	35	aspects	aspect	NOUN
easat-10674	111	36	of	of	ADP
easat-10674	111	37	ai	ai	PRON
easat-10674	111	38	technology	technology	NOUN
easat-10674	111	39	that	that	PRON
easat-10674	111	40	integrate	integrate	VERB
easat-10674	111	41	anthropomorphism	anthropomorphism	NOUN
easat-10674	111	42	and	and	CCONJ
easat-10674	111	43	communication	communication	NOUN
easat-10674	111	44	capabilities	capability	NOUN
easat-10674	111	45	into	into	ADP
easat-10674	111	46	the	the	DET
easat-10674	111	47	user	user	NOUN
easat-10674	111	48	interaction	interaction	NOUN
easat-10674	111	49	experience	experience	NOUN
easat-10674	111	50	.	.	PUNCT
easat-10674	112	1	2.1.2	2.1.2	X
easat-10674	112	2	.	.	PUNCT
easat-10674	112	3	measuring	measure	VERB
easat-10674	112	4	the	the	DET
easat-10674	112	5	quality	quality	NOUN
easat-10674	112	6	of	of	ADP
easat-10674	112	7	ai	ai	ADJ
easat-10674	112	8	chatbot	chatbot	NOUN
easat-10674	112	9	services	service	NOUN
easat-10674	112	10	the	the	DET
easat-10674	112	11	ai	ai	PROPN
easat-10674	112	12	chatbot	chatbot	NOUN
easat-10674	112	13	quality	quality	NOUN
easat-10674	112	14	measurement	measurement	NOUN
easat-10674	112	15	model	model	NOUN
easat-10674	112	16	developed	develop	VERB
easat-10674	112	17	by	by	ADP
easat-10674	112	18	chen	chen	PROPN
easat-10674	112	19	et	et	PROPN
easat-10674	112	20	al	al	PROPN
easat-10674	112	21	.	.	PUNCT
easat-10674	113	1	[	[	X
easat-10674	113	2	42	42	NUM
easat-10674	113	3	]	]	PUNCT
easat-10674	113	4	called	call	VERB
easat-10674	113	5	aicsq	aicsq	PROPN
easat-10674	113	6	(	(	PUNCT
easat-10674	113	7	artificial	artificial	ADJ
easat-10674	113	8	intelligence	intelligence	NOUN
easat-10674	113	9	customer	customer	NOUN
easat-10674	113	10	service	service	NOUN
easat-10674	113	11	quality	quality	NOUN
easat-10674	113	12	)	)	PUNCT
easat-10674	113	13	has	have	VERB
easat-10674	113	14	seven	seven	NUM
easat-10674	113	15	constructs	construct	NOUN
easat-10674	113	16	:	:	PUNCT
easat-10674	113	17	semantic	semantic	ADJ
easat-10674	113	18	understanding	understanding	NOUN
easat-10674	113	19	,	,	PUNCT
easat-10674	113	20	close	close	ADJ
easat-10674	113	21	human	human	ADJ
easat-10674	113	22	-	-	PUNCT
easat-10674	113	23	ai	ai	NOUN
easat-10674	113	24	collaboration	collaboration	NOUN
easat-10674	113	25	,	,	PUNCT
easat-10674	113	26	human	human	NOUN
easat-10674	113	27	-	-	PUNCT
easat-10674	113	28	like	like	ADJ
easat-10674	113	29	,	,	PUNCT
easat-10674	113	30	continuous	continuous	ADJ
easat-10674	113	31	improvement	improvement	NOUN
easat-10674	113	32	,	,	PUNCT
easat-10674	113	33	personalization	personalization	NOUN
easat-10674	113	34	,	,	PUNCT
easat-10674	113	35	cultural	cultural	ADJ
easat-10674	113	36	adoption	adoption	NOUN
easat-10674	113	37	,	,	PUNCT
easat-10674	113	38	and	and	CCONJ
easat-10674	113	39	efficiency	efficiency	NOUN
easat-10674	113	40	.	.	PUNCT
easat-10674	114	1	the	the	DET
easat-10674	114	2	findings	finding	NOUN
easat-10674	114	3	support	support	VERB
easat-10674	114	4	that	that	SCONJ
easat-10674	114	5	all	all	DET
easat-10674	114	6	seven	seven	NUM
easat-10674	114	7	dimensions	dimension	NOUN
easat-10674	114	8	of	of	ADP
easat-10674	114	9	aicsq	aicsq	ADJ
easat-10674	114	10	positively	positively	ADV
easat-10674	114	11	influence	influence	NOUN
easat-10674	114	12	user	user	NOUN
easat-10674	114	13	satisfaction	satisfaction	NOUN
easat-10674	114	14	,	,	PUNCT
easat-10674	114	15	perceived	perceive	VERB
easat-10674	114	16	value	value	NOUN
easat-10674	114	17	,	,	PUNCT
easat-10674	114	18	and	and	CCONJ
easat-10674	114	19	intention	intention	NOUN
easat-10674	114	20	to	to	PART
easat-10674	114	21	continue	continue	VERB
easat-10674	114	22	using	use	VERB
easat-10674	114	23	ai	ai	PART
easat-10674	114	24	chatbots	chatbot	NOUN
easat-10674	114	25	.	.	PUNCT
easat-10674	115	1	the	the	DET
easat-10674	115	2	aicsq	aicsq	ADJ
easat-10674	115	3	model	model	NOUN
easat-10674	115	4	has	have	AUX
easat-10674	115	5	been	be	AUX
easat-10674	115	6	established	establish	VERB
easat-10674	115	7	for	for	ADP
easat-10674	115	8	the	the	DET
easat-10674	115	9	evaluation	evaluation	NOUN
easat-10674	115	10	of	of	ADP
easat-10674	115	11	ai	ai	PROPN
easat-10674	115	12	chatbots	chatbot	NOUN
easat-10674	115	13	.	.	PUNCT
easat-10674	116	1	the	the	DET
easat-10674	116	2	aicsq	aicsq	ADJ
easat-10674	116	3	model	model	NOUN
easat-10674	116	4	already	already	ADV
easat-10674	116	5	includes	include	VERB
easat-10674	116	6	a	a	DET
easat-10674	116	7	human	human	ADJ
easat-10674	116	8	-	-	PUNCT
easat-10674	116	9	like	like	ADJ
easat-10674	116	10	dimension	dimension	NOUN
easat-10674	116	11	,	,	PUNCT
easat-10674	116	12	but	but	CCONJ
easat-10674	116	13	it	it	PRON
easat-10674	116	14	does	do	AUX
easat-10674	116	15	not	not	PART
easat-10674	116	16	yet	yet	ADV
easat-10674	116	17	emphasize	emphasize	VERB
easat-10674	116	18	the	the	DET
easat-10674	116	19	technical	technical	ADJ
easat-10674	116	20	aspects	aspect	NOUN
easat-10674	116	21	of	of	ADP
easat-10674	116	22	conversation	conversation	NOUN
easat-10674	116	23	.	.	PUNCT
easat-10674	117	1	therefore	therefore	ADV
easat-10674	117	2	,	,	PUNCT
easat-10674	117	3	"	"	PUNCT
easat-10674	117	4	human	human	NOUN
easat-10674	117	5	-	-	PUNCT
easat-10674	117	6	like	like	ADJ
easat-10674	117	7	"	"	PUNCT
easat-10674	117	8	in	in	ADP
easat-10674	117	9	the	the	DET
easat-10674	117	10	aicsq	aicsq	ADJ
easat-10674	117	11	study	study	NOUN
easat-10674	117	12	as	as	ADP
easat-10674	117	13	a	a	DET
easat-10674	117	14	single	single	ADJ
easat-10674	117	15	variable	variable	NOUN
easat-10674	117	16	needs	need	VERB
easat-10674	117	17	to	to	PART
easat-10674	117	18	be	be	AUX
easat-10674	117	19	broken	break	VERB
easat-10674	117	20	down	down	ADP
easat-10674	117	21	into	into	ADP
easat-10674	117	22	a	a	DET
easat-10674	117	23	more	more	ADV
easat-10674	117	24	operational	operational	ADJ
easat-10674	117	25	form	form	NOUN
easat-10674	117	26	through	through	ADP
easat-10674	117	27	anthropomorphism	anthropomorphism	NOUN
easat-10674	117	28	and	and	CCONJ
easat-10674	117	29	conversation	conversation	NOUN
easat-10674	117	30	capability	capability	NOUN
easat-10674	117	31	.	.	PUNCT
easat-10674	118	1	future	future	ADJ
easat-10674	118	2	research	research	NOUN
easat-10674	118	3	directions	direction	NOUN
easat-10674	118	4	will	will	AUX
easat-10674	118	5	expand	expand	VERB
easat-10674	118	6	human	human	ADJ
easat-10674	118	7	-	-	PUNCT
easat-10674	118	8	like	like	ADJ
easat-10674	118	9	capabilities	capability	NOUN
easat-10674	118	10	into	into	ADP
easat-10674	118	11	two	two	NUM
easat-10674	118	12	important	important	ADJ
easat-10674	118	13	perspectives	perspective	NOUN
easat-10674	118	14	:	:	PUNCT
easat-10674	118	15	anthropomorphism	anthropomorphism	NOUN
easat-10674	118	16	and	and	CCONJ
easat-10674	118	17	conversational	conversational	ADJ
easat-10674	118	18	capability	capability	NOUN
easat-10674	118	19	.	.	PUNCT
easat-10674	119	1	anthropomorphism	anthropomorphism	NOUN
easat-10674	119	2	emphasizes	emphasize	VERB
easat-10674	119	3	the	the	DET
easat-10674	119	4	extent	extent	NOUN
easat-10674	119	5	to	to	PART
easat-10674	119	6	which	which	PRON
easat-10674	119	7	chatbots	chatbot	NOUN
easat-10674	119	8	exhibit	exhibit	VERB
easat-10674	119	9	human	human	ADJ
easat-10674	119	10	-	-	PUNCT
easat-10674	119	11	like	like	ADJ
easat-10674	119	12	attributes	attribute	NOUN
easat-10674	119	13	such	such	ADJ
easat-10674	119	14	as	as	ADP
easat-10674	119	15	persona	persona	NOUN
easat-10674	119	16	,	,	PUNCT
easat-10674	119	17	communication	communication	NOUN
easat-10674	119	18	style	style	NOUN
easat-10674	119	19	,	,	PUNCT
easat-10674	119	20	and	and	CCONJ
easat-10674	119	21	empathy	empathy	NOUN
easat-10674	119	22	,	,	PUNCT
easat-10674	119	23	while	while	SCONJ
easat-10674	119	24	conversational	conversational	ADJ
easat-10674	119	25	capability	capability	NOUN
easat-10674	119	26	reflects	reflect	VERB
easat-10674	119	27	the	the	DET
easat-10674	119	28	technical	technical	ADJ
easat-10674	119	29	ability	ability	NOUN
easat-10674	119	30	of	of	ADP
easat-10674	119	31	chatbots	chatbot	NOUN
easat-10674	119	32	to	to	PART
easat-10674	119	33	maintain	maintain	VERB
easat-10674	119	34	natural	natural	ADJ
easat-10674	119	35	,	,	PUNCT
easat-10674	119	36	coherent	coherent	ADJ
easat-10674	119	37	,	,	PUNCT
easat-10674	119	38	and	and	CCONJ
easat-10674	119	39	interactive	interactive	ADJ
easat-10674	119	40	conversations	conversation	NOUN
easat-10674	119	41	just	just	ADV
easat-10674	119	42	like	like	ADP
easat-10674	119	43	humans	human	NOUN
easat-10674	119	44	.	.	PUNCT
easat-10674	120	1	this	this	DET
easat-10674	120	2	approach	approach	NOUN
easat-10674	120	3	is	be	AUX
easat-10674	120	4	expected	expect	VERB
easat-10674	120	5	to	to	PART
easat-10674	120	6	provide	provide	VERB
easat-10674	120	7	a	a	DET
easat-10674	120	8	deeper	deep	ADJ
easat-10674	120	9	understanding	understanding	NOUN
easat-10674	120	10	of	of	ADP
easat-10674	120	11	how	how	SCONJ
easat-10674	120	12	human	human	ADJ
easat-10674	120	13	-	-	PUNCT
easat-10674	120	14	like	like	ADJ
easat-10674	120	15	characteristics	characteristic	NOUN
easat-10674	120	16	in	in	ADP
easat-10674	120	17	chatbots	chatbot	NOUN
easat-10674	120	18	contribute	contribute	VERB
easat-10674	120	19	to	to	ADP
easat-10674	120	20	improved	improved	ADJ
easat-10674	120	21	service	service	NOUN
easat-10674	120	22	quality	quality	NOUN
easat-10674	120	23	and	and	CCONJ
easat-10674	120	24	customer	customer	NOUN
easat-10674	120	25	satisfaction	satisfaction	NOUN
easat-10674	120	26	.	.	PUNCT
easat-10674	121	1	additionally	additionally	ADV
easat-10674	121	2	,	,	PUNCT
easat-10674	121	3	based	base	VERB
easat-10674	121	4	on	on	ADP
easat-10674	121	5	the	the	DET
easat-10674	121	6	recommendations	recommendation	NOUN
easat-10674	121	7	for	for	ADP
easat-10674	121	8	future	future	ADJ
easat-10674	121	9	research	research	NOUN
easat-10674	121	10	,	,	PUNCT
easat-10674	121	11	it	it	PRON
easat-10674	121	12	is	be	AUX
easat-10674	121	13	requested	request	VERB
easat-10674	121	14	that	that	SCONJ
easat-10674	121	15	trust	trust	NOUN
easat-10674	121	16	factors	factor	NOUN
easat-10674	121	17	influencing	influence	VERB
easat-10674	121	18	customer	customer	NOUN
easat-10674	121	19	intention	intention	NOUN
easat-10674	121	20	with	with	ADP
easat-10674	121	21	ai	ai	PRON
easat-10674	121	22	chatbots	chatbot	NOUN
easat-10674	121	23	be	be	AUX
easat-10674	121	24	included	include	VERB
easat-10674	121	25	,	,	PUNCT
easat-10674	121	26	as	as	ADV
easat-10674	121	27	well	well	ADV
easat-10674	121	28	as	as	ADP
easat-10674	121	29	the	the	DET
easat-10674	121	30	development	development	NOUN
easat-10674	121	31	of	of	ADP
easat-10674	121	32	aicsq	aicsq	ADJ
easat-10674	121	33	for	for	ADP
easat-10674	121	34	various	various	ADJ
easat-10674	121	35	industries	industry	NOUN
easat-10674	121	36	and	and	CCONJ
easat-10674	121	37	chatbot	chatbot	NOUN
easat-10674	121	38	types	type	NOUN
easat-10674	122	1	[	[	X
easat-10674	122	2	42	42	NUM
easat-10674	122	3	]	]	PUNCT
easat-10674	122	4	.	.	PUNCT
easat-10674	123	1	3	3	X
easat-10674	123	2	.	.	X
easat-10674	123	3	methodology	methodology	NOUN
easat-10674	123	4	the	the	DET
easat-10674	123	5	development	development	NOUN
easat-10674	123	6	and	and	CCONJ
easat-10674	123	7	measurement	measurement	NOUN
easat-10674	123	8	of	of	ADP
easat-10674	123	9	the	the	DET
easat-10674	123	10	ai	ai	PROPN
easat-10674	123	11	chatbot	chatbot	NOUN
easat-10674	123	12	quality	quality	NOUN
easat-10674	123	13	construct	construct	NOUN
easat-10674	123	14	in	in	ADP
easat-10674	123	15	this	this	DET
easat-10674	123	16	study	study	NOUN
easat-10674	123	17	integrates	integrate	VERB
easat-10674	123	18	several	several	ADJ
easat-10674	123	19	methodological	methodological	ADJ
easat-10674	123	20	frameworks	framework	NOUN
easat-10674	123	21	to	to	PART
easat-10674	123	22	be	be	AUX
easat-10674	123	23	more	more	ADV
easat-10674	123	24	systematic	systematic	ADJ
easat-10674	123	25	and	and	CCONJ
easat-10674	123	26	comprehensive	comprehensive	ADJ
easat-10674	123	27	.	.	PUNCT
easat-10674	124	1	first	first	ADV
easat-10674	124	2	,	,	PUNCT
easat-10674	124	3	churchill	churchill	PROPN
easat-10674	124	4	's	's	PART
easat-10674	124	5	purification	purification	NOUN
easat-10674	124	6	paradigm	paradigm	NOUN
easat-10674	124	7	[	[	X
easat-10674	124	8	43	43	NUM
easat-10674	124	9	]	]	PUNCT
easat-10674	124	10	served	serve	VERB
easat-10674	124	11	as	as	ADP
easat-10674	124	12	the	the	DET
easat-10674	124	13	initial	initial	ADJ
easat-10674	124	14	basis	basis	NOUN
easat-10674	124	15	for	for	ADP
easat-10674	124	16	systematic	systematic	ADJ
easat-10674	124	17	steps	step	NOUN
easat-10674	124	18	in	in	ADP
easat-10674	124	19	developing	develop	VERB
easat-10674	124	20	and	and	CCONJ
easat-10674	124	21	refining	refining	NOUN
easat-10674	124	22	construct	construct	NOUN
easat-10674	124	23	measurement	measurement	NOUN
easat-10674	124	24	instruments	instrument	NOUN
easat-10674	124	25	to	to	PART
easat-10674	124	26	achieve	achieve	VERB
easat-10674	124	27	high	high	ADJ
easat-10674	124	28	validity	validity	NOUN
easat-10674	124	29	and	and	CCONJ
easat-10674	124	30	reliability	reliability	NOUN
easat-10674	124	31	.	.	PUNCT
easat-10674	125	1	second	second	ADV
easat-10674	125	2	,	,	PUNCT
easat-10674	125	3	the	the	DET
easat-10674	125	4	approach	approach	NOUN
easat-10674	125	5	1420	1420	NUM
easat-10674	125	6	edelweiss	edelweiss	PROPN
easat-10674	125	7	applied	apply	VERB
easat-10674	125	8	science	science	NOUN
easat-10674	125	9	and	and	CCONJ
easat-10674	125	10	technology	technology	NOUN
easat-10674	125	11	issn	issn	PROPN
easat-10674	125	12	:	:	PUNCT
easat-10674	125	13	2576	2576	NUM
easat-10674	125	14	-	-	SYM
easat-10674	125	15	8484	8484	NUM
easat-10674	125	16	vol	vol	NOUN
easat-10674	125	17	.	.	PROPN
easat-10674	126	1	9	9	NUM
easat-10674	126	2	,	,	PUNCT
easat-10674	126	3	no	no	INTJ
easat-10674	126	4	.	.	NOUN
easat-10674	126	5	10	10	NUM
easat-10674	126	6	:	:	SYM
easat-10674	126	7	1416	1416	NUM
easat-10674	126	8	-	-	SYM
easat-10674	126	9	1436	1436	NUM
easat-10674	126	10	,	,	PUNCT
easat-10674	126	11	2025	2025	NUM
easat-10674	126	12	doi	doi	NOUN
easat-10674	126	13	:	:	PUNCT
easat-10674	127	1	10.55214/2576	10.55214/2576	NUM
easat-10674	127	2	-	-	SYM
easat-10674	127	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	127	4	©	©	PROPN
easat-10674	127	5	2025	2025	NUM
easat-10674	127	6	by	by	ADP
easat-10674	127	7	the	the	DET
easat-10674	127	8	authors	author	NOUN
easat-10674	127	9	;	;	PUNCT
easat-10674	127	10	licensee	licensee	PROPN
easat-10674	127	11	learning	learning	PROPN
easat-10674	127	12	gate	gate	PROPN
easat-10674	127	13	anderson	anderson	PROPN
easat-10674	127	14	and	and	CCONJ
easat-10674	127	15	gerbing	gerbe	VERB
easat-10674	127	16	[	[	X
easat-10674	127	17	44	44	NUM
easat-10674	127	18	]	]	PUNCT
easat-10674	127	19	use	use	NOUN
easat-10674	127	20	is	be	AUX
easat-10674	127	21	a	a	DET
easat-10674	127	22	two	two	NUM
easat-10674	127	23	-	-	PUNCT
easat-10674	127	24	step	step	NOUN
easat-10674	127	25	sem	sem	NOUN
easat-10674	127	26	approach	approach	NOUN
easat-10674	127	27	that	that	PRON
easat-10674	127	28	separates	separate	VERB
easat-10674	127	29	the	the	DET
easat-10674	127	30	testing	testing	NOUN
easat-10674	127	31	of	of	ADP
easat-10674	127	32	the	the	DET
easat-10674	127	33	measurement	measurement	NOUN
easat-10674	127	34	model	model	NOUN
easat-10674	127	35	and	and	CCONJ
easat-10674	127	36	the	the	DET
easat-10674	127	37	structural	structural	ADJ
easat-10674	127	38	model	model	NOUN
easat-10674	127	39	.	.	PUNCT
easat-10674	128	1	third	third	ADJ
easat-10674	128	2	,	,	PUNCT
easat-10674	128	3	the	the	DET
easat-10674	128	4	approach	approach	NOUN
easat-10674	128	5	hair	hair	NOUN
easat-10674	128	6	et	et	PROPN
easat-10674	128	7	al	al	PROPN
easat-10674	128	8	.	.	PUNCT
easat-10674	129	1	[	[	X
easat-10674	129	2	45	45	NUM
easat-10674	129	3	]	]	PUNCT
easat-10674	129	4	provides	provide	VERB
easat-10674	129	5	technical	technical	ADJ
easat-10674	129	6	guidance	guidance	NOUN
easat-10674	129	7	for	for	ADP
easat-10674	129	8	evaluating	evaluate	VERB
easat-10674	129	9	pls	pls	PROPN
easat-10674	129	10	-	-	PUNCT
easat-10674	129	11	sem	sem	NOUN
easat-10674	129	12	models	model	NOUN
easat-10674	129	13	.	.	PUNCT
easat-10674	130	1	the	the	DET
easat-10674	130	2	integration	integration	NOUN
easat-10674	130	3	of	of	ADP
easat-10674	130	4	these	these	DET
easat-10674	130	5	three	three	NUM
easat-10674	130	6	approaches	approach	NOUN
easat-10674	130	7	results	result	NOUN
easat-10674	130	8	in	in	ADP
easat-10674	130	9	a	a	DET
easat-10674	130	10	comprehensive	comprehensive	ADJ
easat-10674	130	11	seven	seven	NUM
easat-10674	130	12	-	-	PUNCT
easat-10674	130	13	step	step	NOUN
easat-10674	130	14	procedure	procedure	NOUN
easat-10674	130	15	capable	capable	ADJ
easat-10674	130	16	of	of	ADP
easat-10674	130	17	producing	produce	VERB
easat-10674	130	18	valid	valid	ADJ
easat-10674	130	19	and	and	CCONJ
easat-10674	130	20	reliable	reliable	ADJ
easat-10674	130	21	instruments	instrument	NOUN
easat-10674	130	22	,	,	PUNCT
easat-10674	130	23	as	as	ADV
easat-10674	130	24	well	well	ADV
easat-10674	130	25	as	as	ADP
easat-10674	130	26	a	a	DET
easat-10674	130	27	model	model	NOUN
easat-10674	130	28	that	that	PRON
easat-10674	130	29	is	be	AUX
easat-10674	130	30	fit	fit	ADJ
easat-10674	130	31	for	for	ADP
easat-10674	130	32	measuring	measure	VERB
easat-10674	130	33	the	the	DET
easat-10674	130	34	quality	quality	NOUN
easat-10674	130	35	of	of	ADP
easat-10674	130	36	ai	ai	ADJ
easat-10674	130	37	chatbots	chatbot	NOUN
easat-10674	130	38	in	in	ADP
easat-10674	130	39	customer	customer	NOUN
easat-10674	130	40	service	service	NOUN
easat-10674	130	41	.	.	PUNCT
easat-10674	131	1	here	here	ADV
easat-10674	131	2	are	be	AUX
easat-10674	131	3	the	the	DET
easat-10674	131	4	seven	seven	NUM
easat-10674	131	5	steps	step	NOUN
easat-10674	131	6	of	of	ADP
easat-10674	131	7	research	research	NOUN
easat-10674	131	8	:	:	PUNCT
easat-10674	131	9	figure	figure	NOUN
easat-10674	131	10	1	1	NUM
easat-10674	131	11	.	.	PUNCT
easat-10674	131	12	research	research	NOUN
easat-10674	131	13	stages	stage	NOUN
easat-10674	131	14	.	.	PUNCT
easat-10674	132	1	source	source	NOUN
easat-10674	132	2	:	:	PUNCT
easat-10674	132	3	churchill	churchill	PROPN
easat-10674	132	4	jr	jr	PROPN
easat-10674	133	1	[	[	X
easat-10674	133	2	43	43	NUM
easat-10674	133	3	]	]	X
easat-10674	133	4	;	;	PUNCT
easat-10674	133	5	anderson	anderson	PROPN
easat-10674	133	6	and	and	CCONJ
easat-10674	133	7	gerbing	gerbe	VERB
easat-10674	133	8	[	[	X
easat-10674	133	9	44	44	NUM
easat-10674	133	10	]	]	PUNCT
easat-10674	133	11	and	and	CCONJ
easat-10674	133	12	hair	hair	NOUN
easat-10674	133	13	et	et	PROPN
easat-10674	133	14	al	al	PROPN
easat-10674	133	15	.	.	PUNCT
easat-10674	134	1	[	[	X
easat-10674	134	2	45	45	NUM
easat-10674	134	3	]	]	PUNCT
easat-10674	134	4	.	.	PUNCT
easat-10674	135	1	4	4	X
easat-10674	135	2	.	.	X
easat-10674	135	3	results	result	VERB
easat-10674	135	4	4.1	4.1	NUM
easat-10674	135	5	.	.	PUNCT
easat-10674	136	1	construct	construct	VERB
easat-10674	136	2	definition	definition	NOUN
easat-10674	136	3	&	&	CCONJ
easat-10674	136	4	item	item	PROPN
easat-10674	136	5	development	development	PROPN
easat-10674	136	6	the	the	DET
easat-10674	136	7	first	first	ADJ
easat-10674	136	8	step	step	NOUN
easat-10674	136	9	is	be	AUX
easat-10674	136	10	to	to	PART
easat-10674	136	11	define	define	VERB
easat-10674	136	12	the	the	DET
easat-10674	136	13	construct	construct	NOUN
easat-10674	136	14	,	,	PUNCT
easat-10674	136	15	which	which	PRON
easat-10674	136	16	was	be	AUX
easat-10674	136	17	done	do	VERB
easat-10674	136	18	based	base	VERB
easat-10674	136	19	on	on	ADP
easat-10674	136	20	a	a	DET
easat-10674	136	21	literature	literature	NOUN
easat-10674	136	22	review	review	NOUN
easat-10674	136	23	of	of	ADP
easat-10674	136	24	scales	scale	NOUN
easat-10674	136	25	relevant	relevant	ADJ
easat-10674	136	26	to	to	PART
easat-10674	136	27	service	service	NOUN
easat-10674	136	28	quality	quality	NOUN
easat-10674	136	29	.	.	PUNCT
easat-10674	137	1	the	the	DET
easat-10674	137	2	selection	selection	NOUN
easat-10674	137	3	of	of	ADP
easat-10674	137	4	dimensions	dimension	NOUN
easat-10674	137	5	for	for	ADP
easat-10674	137	6	measuring	measure	VERB
easat-10674	137	7	the	the	DET
easat-10674	137	8	quality	quality	NOUN
easat-10674	137	9	of	of	ADP
easat-10674	137	10	ai	ai	ADJ
easat-10674	137	11	chatbots	chatbot	NOUN
easat-10674	137	12	in	in	ADP
easat-10674	137	13	this	this	DET
easat-10674	137	14	study	study	NOUN
easat-10674	137	15	is	be	AUX
easat-10674	137	16	based	base	VERB
easat-10674	137	17	on	on	ADP
easat-10674	137	18	a	a	DET
easat-10674	137	19	synthesis	synthesis	NOUN
easat-10674	137	20	of	of	ADP
easat-10674	137	21	several	several	ADJ
easat-10674	137	22	information	information	NOUN
easat-10674	137	23	system	system	NOUN
easat-10674	137	24	and	and	CCONJ
easat-10674	137	25	service	service	NOUN
easat-10674	137	26	quality	quality	NOUN
easat-10674	137	27	evaluation	evaluation	NOUN
easat-10674	137	28	models	model	NOUN
easat-10674	137	29	,	,	PUNCT
easat-10674	137	30	such	such	ADJ
easat-10674	137	31	as	as	ADP
easat-10674	137	32	servqual	servqual	ADJ
easat-10674	137	33	parasuraman	parasuraman	NOUN
easat-10674	137	34	,	,	PUNCT
easat-10674	137	35	et	et	PROPN
easat-10674	137	36	al	al	PROPN
easat-10674	137	37	.	.	PUNCT
easat-10674	138	1	[	[	X
easat-10674	138	2	16	16	NUM
easat-10674	138	3	]	]	PUNCT
easat-10674	138	4	,	,	PUNCT
easat-10674	138	5	delone	delone	NOUN
easat-10674	138	6	and	and	CCONJ
easat-10674	138	7	mclean	mclean	PROPN
easat-10674	139	1	[	[	X
easat-10674	139	2	33	33	NUM
easat-10674	139	3	]	]	PUNCT
easat-10674	139	4	,	,	PUNCT
easat-10674	139	5	hot	hot	ADJ
easat-10674	139	6	-	-	PUNCT
easat-10674	139	7	fit	fit	NOUN
easat-10674	139	8	[	[	X
easat-10674	139	9	18	18	NUM
easat-10674	139	10	]	]	PUNCT
easat-10674	139	11	and	and	CCONJ
easat-10674	139	12	aicsq	aicsq	VERB
easat-10674	140	1	[	[	X
easat-10674	140	2	42	42	NUM
easat-10674	140	3	]	]	PUNCT
easat-10674	140	4	and	and	CCONJ
easat-10674	140	5	is	be	AUX
easat-10674	140	6	further	far	ADV
easat-10674	140	7	supported	support	VERB
easat-10674	140	8	by	by	ADP
easat-10674	140	9	contributions	contribution	NOUN
easat-10674	140	10	from	from	ADP
easat-10674	140	11	delone	delone	NOUN
easat-10674	140	12	and	and	CCONJ
easat-10674	140	13	mclean	mclean	PROPN
easat-10674	141	1	[	[	X
easat-10674	141	2	33	33	NUM
easat-10674	141	3	]	]	PUNCT
easat-10674	141	4	and	and	CCONJ
easat-10674	141	5	is	be	AUX
easat-10674	141	6	further	far	ADV
easat-10674	141	7	supported	support	VERB
easat-10674	141	8	by	by	ADP
easat-10674	141	9	contributions	contribution	NOUN
easat-10674	141	10	from	from	ADP
easat-10674	141	11	delone	delone	NOUN
easat-10674	141	12	and	and	CCONJ
easat-10674	141	13	mclean	mclean	PROPN
easat-10674	142	1	[	[	X
easat-10674	142	2	33	33	NUM
easat-10674	142	3	]	]	PUNCT
easat-10674	142	4	model	model	NOUN
easat-10674	142	5	and	and	CCONJ
easat-10674	142	6	the	the	DET
easat-10674	142	7	hot	hot	ADJ
easat-10674	142	8	-	-	PUNCT
easat-10674	142	9	fit	fit	NOUN
easat-10674	142	10	model	model	NOUN
easat-10674	142	11	,	,	PUNCT
easat-10674	142	12	which	which	PRON
easat-10674	142	13	underscores	underscore	VERB
easat-10674	142	14	the	the	DET
easat-10674	142	15	importance	importance	NOUN
easat-10674	142	16	of	of	ADP
easat-10674	142	17	chatbot	chatbot	NOUN
easat-10674	142	18	interface	interface	NOUN
easat-10674	142	19	design	design	NOUN
easat-10674	142	20	elements	element	NOUN
easat-10674	142	21	,	,	PUNCT
easat-10674	142	22	response	response	NOUN
easat-10674	142	23	speed	speed	NOUN
easat-10674	142	24	,	,	PUNCT
easat-10674	142	25	assurance	assurance	NOUN
easat-10674	142	26	,	,	PUNCT
easat-10674	142	27	empathy	empathy	NOUN
easat-10674	142	28	,	,	PUNCT
easat-10674	142	29	and	and	CCONJ
easat-10674	142	30	technical	technical	ADJ
easat-10674	142	31	support	support	NOUN
easat-10674	142	32	in	in	ADP
easat-10674	142	33	influencing	influence	VERB
easat-10674	142	34	users	user	NOUN
easat-10674	142	35	'	'	PART
easat-10674	142	36	perceived	perceive	VERB
easat-10674	142	37	service	service	NOUN
easat-10674	142	38	quality	quality	NOUN
easat-10674	142	39	.	.	PUNCT
easat-10674	143	1	this	this	DET
easat-10674	143	2	dimension	dimension	NOUN
easat-10674	143	3	holds	hold	VERB
easat-10674	143	4	particular	particular	ADJ
easat-10674	143	5	relevance	relevance	NOUN
easat-10674	143	6	in	in	ADP
easat-10674	143	7	the	the	DET
easat-10674	143	8	context	context	NOUN
easat-10674	143	9	of	of	ADP
easat-10674	143	10	ai	ai	PROPN
easat-10674	143	11	chatbots	chatbot	NOUN
easat-10674	143	12	,	,	PUNCT
easat-10674	143	13	as	as	SCONJ
easat-10674	143	14	the	the	DET
easat-10674	143	15	quality	quality	NOUN
easat-10674	143	16	of	of	ADP
easat-10674	143	17	digital	digital	ADJ
easat-10674	143	18	service	service	NOUN
easat-10674	143	19	is	be	AUX
easat-10674	143	20	always	always	ADV
easat-10674	143	21	evaluated	evaluate	VERB
easat-10674	143	22	based	base	VERB
easat-10674	143	23	on	on	ADP
easat-10674	143	24	how	how	SCONJ
easat-10674	143	25	chatbots	chatbot	NOUN
easat-10674	143	26	provide	provide	VERB
easat-10674	143	27	satisfying	satisfying	NOUN
easat-10674	143	28	responses	response	NOUN
easat-10674	143	29	,	,	PUNCT
easat-10674	143	30	support	support	NOUN
easat-10674	143	31	,	,	PUNCT
easat-10674	143	32	and	and	CCONJ
easat-10674	143	33	interactions	interaction	NOUN
easat-10674	143	34	.	.	PUNCT
easat-10674	144	1	system	system	NOUN
easat-10674	144	2	quality	quality	NOUN
easat-10674	144	3	is	be	AUX
easat-10674	144	4	adapted	adapt	VERB
easat-10674	144	5	from	from	ADP
easat-10674	144	6	the	the	DET
easat-10674	144	7	delone	delone	PROPN
easat-10674	144	8	&	&	CCONJ
easat-10674	144	9	mclean	mclean	PROPN
easat-10674	144	10	model	model	PROPN
easat-10674	144	11	and	and	CCONJ
easat-10674	144	12	hot	hot	ADJ
easat-10674	144	13	-	-	PUNCT
easat-10674	144	14	fit	fit	NOUN
easat-10674	144	15	,	,	PUNCT
easat-10674	144	16	which	which	PRON
easat-10674	144	17	emphasizes	emphasize	VERB
easat-10674	144	18	technical	technical	ADJ
easat-10674	144	19	quality	quality	NOUN
easat-10674	144	20	,	,	PUNCT
easat-10674	144	21	such	such	ADJ
easat-10674	144	22	as	as	ADP
easat-10674	144	23	the	the	DET
easat-10674	144	24	technical	technical	ADJ
easat-10674	144	25	quality	quality	NOUN
easat-10674	144	26	of	of	ADP
easat-10674	144	27	the	the	DET
easat-10674	144	28	chatbot	chatbot	NOUN
easat-10674	144	29	,	,	PUNCT
easat-10674	144	30	including	include	VERB
easat-10674	144	31	ease	ease	NOUN
easat-10674	144	32	of	of	ADP
easat-10674	144	33	use	use	NOUN
easat-10674	144	34	,	,	PUNCT
easat-10674	144	35	response	response	NOUN
easat-10674	144	36	speed	speed	NOUN
easat-10674	144	37	,	,	PUNCT
easat-10674	144	38	system	system	NOUN
easat-10674	144	39	reliability	reliability	NOUN
easat-10674	144	40	,	,	PUNCT
easat-10674	144	41	accessibility	accessibility	NOUN
easat-10674	144	42	,	,	PUNCT
easat-10674	144	43	access	access	NOUN
easat-10674	144	44	speed	speed	NOUN
easat-10674	144	45	,	,	PUNCT
easat-10674	144	46	and	and	CCONJ
easat-10674	144	47	security	security	NOUN
easat-10674	144	48	.	.	PUNCT
easat-10674	145	1	in	in	ADP
easat-10674	145	2	ai	ai	PROPN
easat-10674	145	3	chatbots	chatbot	NOUN
easat-10674	145	4	,	,	PUNCT
easat-10674	145	5	this	this	DET
easat-10674	145	6	factor	factor	NOUN
easat-10674	145	7	becomes	become	VERB
easat-10674	145	8	crucial	crucial	ADJ
easat-10674	145	9	because	because	SCONJ
easat-10674	145	10	system	system	NOUN
easat-10674	145	11	stability	stability	NOUN
easat-10674	145	12	and	and	CCONJ
easat-10674	145	13	ease	ease	NOUN
easat-10674	145	14	of	of	ADP
easat-10674	145	15	interaction	interaction	NOUN
easat-10674	145	16	determine	determine	VERB
easat-10674	145	17	the	the	DET
easat-10674	145	18	success	success	NOUN
easat-10674	145	19	of	of	ADP
easat-10674	145	20	the	the	DET
easat-10674	145	21	user	user	NOUN
easat-10674	145	22	experience	experience	NOUN
easat-10674	145	23	.	.	PUNCT
easat-10674	146	1	information	information	NOUN
easat-10674	146	2	quality	quality	NOUN
easat-10674	146	3	is	be	AUX
easat-10674	146	4	adapted	adapt	VERB
easat-10674	146	5	from	from	ADP
easat-10674	146	6	the	the	DET
easat-10674	146	7	delone	delone	PROPN
easat-10674	146	8	&	&	CCONJ
easat-10674	146	9	mclean	mclean	PROPN
easat-10674	146	10	model	model	PROPN
easat-10674	146	11	and	and	CCONJ
easat-10674	146	12	hot	hot	ADJ
easat-10674	146	13	-	-	PUNCT
easat-10674	146	14	fit	fit	NOUN
easat-10674	146	15	,	,	PUNCT
easat-10674	146	16	which	which	PRON
easat-10674	146	17	emphasize	emphasize	VERB
easat-10674	146	18	the	the	DET
easat-10674	146	19	quality	quality	NOUN
easat-10674	146	20	of	of	ADP
easat-10674	146	21	information	information	NOUN
easat-10674	146	22	provided	provide	VERB
easat-10674	146	23	by	by	ADP
easat-10674	146	24	chatbots	chatbot	NOUN
easat-10674	146	25	,	,	PUNCT
easat-10674	146	26	such	such	ADJ
easat-10674	146	27	as	as	ADP
easat-10674	146	28	information	information	NOUN
easat-10674	146	29	accuracy	accuracy	NOUN
easat-10674	146	30	,	,	PUNCT
easat-10674	146	31	relevance	relevance	NOUN
easat-10674	146	32	,	,	PUNCT
easat-10674	146	33	up	up	ADP
easat-10674	146	34	-	-	PUNCT
easat-10674	146	35	to	to	ADP
easat-10674	146	36	-	-	PUNCT
easat-10674	146	37	date	date	NOUN
easat-10674	146	38	information	information	NOUN
easat-10674	146	39	,	,	PUNCT
easat-10674	146	40	and	and	CCONJ
easat-10674	146	41	clarity	clarity	NOUN
easat-10674	146	42	.	.	PUNCT
easat-10674	147	1	in	in	ADP
easat-10674	147	2	the	the	DET
easat-10674	147	3	context	context	NOUN
easat-10674	147	4	of	of	ADP
easat-10674	147	5	chatbots	chatbot	NOUN
easat-10674	147	6	,	,	PUNCT
easat-10674	147	7	information	information	NOUN
easat-10674	147	8	quality	quality	NOUN
easat-10674	147	9	determines	determine	VERB
easat-10674	147	10	whether	whether	SCONJ
easat-10674	147	11	users	user	NOUN
easat-10674	147	12	feel	feel	VERB
easat-10674	147	13	helped	help	VERB
easat-10674	147	14	and	and	CCONJ
easat-10674	147	15	trust	trust	VERB
easat-10674	147	16	the	the	DET
easat-10674	147	17	answers	answer	NOUN
easat-10674	147	18	provided	provide	VERB
easat-10674	147	19	by	by	ADP
easat-10674	147	20	the	the	DET
easat-10674	147	21	chatbot	chatbot	NOUN
easat-10674	147	22	regarding	regard	VERB
easat-10674	147	23	the	the	DET
easat-10674	147	24	truth	truth	NOUN
easat-10674	147	25	and	and	CCONJ
easat-10674	147	26	novelty	novelty	NOUN
easat-10674	147	27	of	of	ADP
easat-10674	147	28	the	the	DET
easat-10674	147	29	information	information	NOUN
easat-10674	147	30	.	.	PUNCT
easat-10674	148	1	1421	1421	NUM
easat-10674	148	2	edelweiss	edelweiss	PROPN
easat-10674	148	3	applied	apply	VERB
easat-10674	148	4	science	science	NOUN
easat-10674	148	5	and	and	CCONJ
easat-10674	148	6	technology	technology	NOUN
easat-10674	148	7	issn	issn	PROPN
easat-10674	148	8	:	:	PUNCT
easat-10674	148	9	2576	2576	NUM
easat-10674	148	10	-	-	SYM
easat-10674	148	11	8484	8484	NUM
easat-10674	148	12	vol	vol	NOUN
easat-10674	148	13	.	.	PROPN
easat-10674	149	1	9	9	NUM
easat-10674	149	2	,	,	PUNCT
easat-10674	149	3	no	no	INTJ
easat-10674	149	4	.	.	NOUN
easat-10674	149	5	10	10	NUM
easat-10674	149	6	:	:	SYM
easat-10674	149	7	1416	1416	NUM
easat-10674	149	8	-	-	SYM
easat-10674	149	9	1436	1436	NUM
easat-10674	149	10	,	,	PUNCT
easat-10674	149	11	2025	2025	NUM
easat-10674	149	12	doi	doi	NOUN
easat-10674	149	13	:	:	PUNCT
easat-10674	150	1	10.55214/2576	10.55214/2576	NUM
easat-10674	150	2	-	-	SYM
easat-10674	150	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	150	4	©	©	PROPN
easat-10674	150	5	2025	2025	NUM
easat-10674	150	6	by	by	ADP
easat-10674	150	7	the	the	DET
easat-10674	150	8	authors	author	NOUN
easat-10674	150	9	;	;	PUNCT
easat-10674	150	10	licensee	licensee	PROPN
easat-10674	150	11	learning	learning	NOUN
easat-10674	150	12	gate	gate	PROPN
easat-10674	150	13	anthropomorphism	anthropomorphism	NOUN
easat-10674	150	14	is	be	AUX
easat-10674	150	15	adopted	adopt	VERB
easat-10674	150	16	from	from	ADP
easat-10674	150	17	the	the	DET
easat-10674	150	18	latest	late	ADJ
easat-10674	150	19	aicsq	aicsq	ADJ
easat-10674	150	20	(	(	PUNCT
easat-10674	150	21	artificial	artificial	ADJ
easat-10674	150	22	intelligence	intelligence	NOUN
easat-10674	150	23	customer	customer	NOUN
easat-10674	150	24	service	service	NOUN
easat-10674	150	25	quality	quality	NOUN
easat-10674	150	26	)	)	PUNCT
easat-10674	150	27	model	model	NOUN
easat-10674	150	28	by	by	ADP
easat-10674	150	29	chen	chen	PROPN
easat-10674	150	30	et	et	PROPN
easat-10674	150	31	al	al	PROPN
easat-10674	150	32	.	.	PUNCT
easat-10674	151	1	[	[	X
easat-10674	151	2	42	42	NUM
easat-10674	151	3	]	]	PUNCT
easat-10674	151	4	called	call	VERB
easat-10674	151	5	human	human	NOUN
easat-10674	151	6	-	-	PUNCT
easat-10674	151	7	like	like	NOUN
easat-10674	151	8	,	,	PUNCT
easat-10674	151	9	which	which	PRON
easat-10674	151	10	emphasizes	emphasize	VERB
easat-10674	151	11	the	the	DET
easat-10674	151	12	anthropomorphic	anthropomorphic	ADJ
easat-10674	151	13	nature	nature	NOUN
easat-10674	151	14	of	of	ADP
easat-10674	151	15	ai	ai	NOUN
easat-10674	151	16	,	,	PUNCT
easat-10674	151	17	namely	namely	ADV
easat-10674	151	18	the	the	DET
easat-10674	151	19	ability	ability	NOUN
easat-10674	151	20	of	of	ADP
easat-10674	151	21	chatbots	chatbot	NOUN
easat-10674	151	22	to	to	PART
easat-10674	151	23	exhibit	exhibit	VERB
easat-10674	151	24	human	human	ADJ
easat-10674	151	25	-	-	PUNCT
easat-10674	151	26	like	like	ADJ
easat-10674	151	27	qualities	quality	NOUN
easat-10674	151	28	such	such	ADJ
easat-10674	151	29	as	as	ADP
easat-10674	151	30	emotional	emotional	ADJ
easat-10674	151	31	intelligence	intelligence	NOUN
easat-10674	151	32	,	,	PUNCT
easat-10674	151	33	personal	personal	ADJ
easat-10674	151	34	closeness	closeness	NOUN
easat-10674	151	35	,	,	PUNCT
easat-10674	151	36	and	and	CCONJ
easat-10674	151	37	emotional	emotional	ADJ
easat-10674	151	38	expression	expression	NOUN
easat-10674	151	39	.	.	PUNCT
easat-10674	152	1	this	this	PRON
easat-10674	152	2	is	be	AUX
easat-10674	152	3	important	important	ADJ
easat-10674	152	4	because	because	SCONJ
easat-10674	152	5	anthropomorphism	anthropomorphism	NOUN
easat-10674	152	6	has	have	AUX
easat-10674	152	7	been	be	AUX
easat-10674	152	8	proven	prove	VERB
easat-10674	152	9	to	to	PART
easat-10674	152	10	increase	increase	VERB
easat-10674	152	11	psychological	psychological	ADJ
easat-10674	152	12	closeness	closeness	NOUN
easat-10674	152	13	and	and	CCONJ
easat-10674	152	14	user	user	NOUN
easat-10674	152	15	satisfaction	satisfaction	NOUN
easat-10674	152	16	[	[	X
easat-10674	152	17	46	46	NUM
easat-10674	152	18	]	]	PUNCT
easat-10674	152	19	and	and	CCONJ
easat-10674	152	20	can	can	AUX
easat-10674	152	21	increase	increase	VERB
easat-10674	152	22	user	user	NOUN
easat-10674	152	23	trust	trust	NOUN
easat-10674	153	1	[	[	X
easat-10674	153	2	47	47	NUM
easat-10674	153	3	]	]	PUNCT
easat-10674	153	4	.	.	PUNCT
easat-10674	154	1	these	these	DET
easat-10674	154	2	findings	finding	NOUN
easat-10674	154	3	collectively	collectively	ADV
easat-10674	154	4	highlight	highlight	VERB
easat-10674	154	5	the	the	DET
easat-10674	154	6	significant	significant	ADJ
easat-10674	154	7	influence	influence	NOUN
easat-10674	154	8	of	of	ADP
easat-10674	154	9	anthropomorphism	anthropomorphism	NOUN
easat-10674	154	10	on	on	ADP
easat-10674	154	11	user	user	NOUN
easat-10674	154	12	satisfaction	satisfaction	NOUN
easat-10674	154	13	across	across	ADP
easat-10674	154	14	various	various	ADJ
easat-10674	154	15	technological	technological	ADJ
easat-10674	154	16	interfaces	interface	NOUN
easat-10674	154	17	and	and	CCONJ
easat-10674	154	18	applications	application	NOUN
easat-10674	154	19	.	.	PUNCT
easat-10674	155	1	conversational	conversational	ADJ
easat-10674	155	2	capability	capability	NOUN
easat-10674	155	3	is	be	AUX
easat-10674	155	4	adapted	adapt	VERB
easat-10674	155	5	from	from	ADP
easat-10674	155	6	the	the	DET
easat-10674	155	7	conversational	conversational	ADJ
easat-10674	155	8	flow	flow	NOUN
easat-10674	155	9	dimension	dimension	NOUN
easat-10674	155	10	created	create	VERB
easat-10674	155	11	by	by	ADP
easat-10674	155	12	hmoud	hmoud	NOUN
easat-10674	155	13	et	et	PROPN
easat-10674	155	14	al	al	PROPN
easat-10674	155	15	.	.	PUNCT
easat-10674	156	1	[	[	X
easat-10674	156	2	48	48	NUM
easat-10674	156	3	]	]	PUNCT
easat-10674	156	4	,	,	PUNCT
easat-10674	156	5	who	who	PRON
easat-10674	156	6	successfully	successfully	ADV
easat-10674	156	7	developed	develop	VERB
easat-10674	156	8	and	and	CCONJ
easat-10674	156	9	validated	validate	VERB
easat-10674	156	10	a	a	DET
easat-10674	156	11	framework	framework	NOUN
easat-10674	156	12	in	in	ADP
easat-10674	156	13	the	the	DET
easat-10674	156	14	form	form	NOUN
easat-10674	156	15	of	of	ADP
easat-10674	156	16	a	a	DET
easat-10674	156	17	rubric	rubric	NOUN
easat-10674	156	18	to	to	PART
easat-10674	156	19	assess	assess	VERB
easat-10674	156	20	the	the	DET
easat-10674	156	21	effectiveness	effectiveness	NOUN
easat-10674	156	22	of	of	ADP
easat-10674	156	23	ai	ai	PROPN
easat-10674	156	24	chatbots	chatbot	NOUN
easat-10674	156	25	.	.	PUNCT
easat-10674	157	1	additionally	additionally	ADV
easat-10674	157	2	,	,	PUNCT
easat-10674	157	3	based	base	VERB
easat-10674	157	4	on	on	ADP
easat-10674	157	5	human	human	ADJ
easat-10674	157	6	-	-	PUNCT
easat-10674	157	7	computer	computer	NOUN
easat-10674	157	8	interaction	interaction	NOUN
easat-10674	157	9	(	(	PUNCT
easat-10674	157	10	hci	hci	NOUN
easat-10674	157	11	)	)	PUNCT
easat-10674	157	12	,	,	PUNCT
easat-10674	157	13	which	which	PRON
easat-10674	157	14	is	be	AUX
easat-10674	157	15	recognized	recognize	VERB
easat-10674	157	16	for	for	ADP
easat-10674	157	17	its	its	PRON
easat-10674	157	18	important	important	ADJ
easat-10674	157	19	role	role	NOUN
easat-10674	157	20	in	in	ADP
easat-10674	157	21	developing	develop	VERB
easat-10674	157	22	user	user	NOUN
easat-10674	157	23	-	-	PUNCT
easat-10674	157	24	friendly	friendly	ADJ
easat-10674	157	25	and	and	CCONJ
easat-10674	157	26	effective	effective	ADJ
easat-10674	157	27	computing	computing	NOUN
easat-10674	157	28	systems	system	NOUN
easat-10674	157	29	,	,	PUNCT
easat-10674	157	30	particularly	particularly	ADV
easat-10674	157	31	ai	ai	AUX
easat-10674	157	32	-	-	PUNCT
easat-10674	157	33	based	base	VERB
easat-10674	157	34	chatbots	chatbot	NOUN
easat-10674	157	35	[	[	X
easat-10674	157	36	49	49	NUM
easat-10674	157	37	]	]	PUNCT
easat-10674	157	38	.	.	PUNCT
easat-10674	158	1	hci	hci	PROPN
easat-10674	158	2	has	have	AUX
easat-10674	158	3	evolved	evolve	VERB
easat-10674	158	4	to	to	PART
easat-10674	158	5	prioritize	prioritize	VERB
easat-10674	158	6	user	user	NOUN
easat-10674	158	7	experience	experience	NOUN
easat-10674	158	8	,	,	PUNCT
easat-10674	158	9	focusing	focus	VERB
easat-10674	158	10	on	on	ADP
easat-10674	158	11	intuitive	intuitive	ADJ
easat-10674	158	12	and	and	CCONJ
easat-10674	158	13	natural	natural	ADJ
easat-10674	158	14	interactions	interaction	NOUN
easat-10674	158	15	.	.	PUNCT
easat-10674	159	1	chatbots	chatbot	NOUN
easat-10674	159	2	,	,	PUNCT
easat-10674	159	3	as	as	ADP
easat-10674	159	4	conversational	conversational	ADJ
easat-10674	159	5	interfaces	interface	NOUN
easat-10674	159	6	,	,	PUNCT
easat-10674	159	7	should	should	AUX
easat-10674	159	8	facilitate	facilitate	VERB
easat-10674	159	9	user	user	NOUN
easat-10674	159	10	experience	experience	NOUN
easat-10674	159	11	,	,	PUNCT
easat-10674	159	12	emphasizing	emphasize	VERB
easat-10674	159	13	intuitive	intuitive	ADJ
easat-10674	159	14	interactions	interaction	NOUN
easat-10674	159	15	and	and	CCONJ
easat-10674	159	16	natural	natural	ADJ
easat-10674	159	17	dialogue	dialogue	NOUN
easat-10674	159	18	[	[	X
easat-10674	159	19	50	50	NUM
easat-10674	159	20	]	]	PUNCT
easat-10674	159	21	.	.	PUNCT
easat-10674	160	1	the	the	DET
easat-10674	160	2	importance	importance	NOUN
easat-10674	160	3	of	of	ADP
easat-10674	160	4	conversation	conversation	ADJ
easat-10674	160	5	quality	quality	NOUN
easat-10674	160	6	in	in	ADP
easat-10674	160	7	chatbots	chatbot	NOUN
easat-10674	160	8	was	be	AUX
easat-10674	160	9	also	also	ADV
easat-10674	160	10	highlighted	highlight	VERB
easat-10674	160	11	by	by	ADP
easat-10674	160	12	silva	silva	NOUN
easat-10674	160	13	and	and	CCONJ
easat-10674	160	14	canedo	canedo	VERB
easat-10674	161	1	[	[	X
easat-10674	161	2	51	51	NUM
easat-10674	161	3	]	]	PUNCT
easat-10674	161	4	,	,	PUNCT
easat-10674	161	5	who	who	PRON
easat-10674	161	6	stated	state	VERB
easat-10674	161	7	that	that	SCONJ
easat-10674	161	8	the	the	DET
easat-10674	161	9	naturalness	naturalness	NOUN
easat-10674	161	10	and	and	CCONJ
easat-10674	161	11	clarity	clarity	NOUN
easat-10674	161	12	of	of	ADP
easat-10674	161	13	a	a	DET
easat-10674	161	14	chatbot	chatbot	NOUN
easat-10674	161	15	are	be	AUX
easat-10674	161	16	key	key	ADJ
easat-10674	161	17	conversational	conversational	ADJ
easat-10674	161	18	attributes	attribute	NOUN
easat-10674	161	19	that	that	PRON
easat-10674	161	20	can	can	AUX
easat-10674	161	21	influence	influence	VERB
easat-10674	161	22	user	user	NOUN
easat-10674	161	23	satisfaction	satisfaction	NOUN
easat-10674	161	24	.	.	PUNCT
easat-10674	162	1	as	as	SCONJ
easat-10674	162	2	ai	ai	VERB
easat-10674	162	3	technology	technology	NOUN
easat-10674	162	4	,	,	PUNCT
easat-10674	162	5	particularly	particularly	ADV
easat-10674	162	6	nlp	nlp	ADJ
easat-10674	162	7	,	,	PUNCT
easat-10674	162	8	continues	continue	VERB
easat-10674	162	9	to	to	PART
easat-10674	162	10	advance	advance	VERB
easat-10674	162	11	in	in	ADP
easat-10674	162	12	interpreting	interpret	VERB
easat-10674	162	13	and	and	CCONJ
easat-10674	162	14	generating	generate	VERB
easat-10674	162	15	human	human	ADJ
easat-10674	162	16	language	language	NOUN
easat-10674	162	17	,	,	PUNCT
easat-10674	162	18	techniques	technique	NOUN
easat-10674	162	19	such	such	ADJ
easat-10674	162	20	as	as	ADP
easat-10674	162	21	natural	natural	ADJ
easat-10674	162	22	language	language	NOUN
easat-10674	162	23	understanding	understanding	NOUN
easat-10674	162	24	and	and	CCONJ
easat-10674	162	25	natural	natural	ADJ
easat-10674	162	26	language	language	NOUN
easat-10674	162	27	generation	generation	NOUN
easat-10674	162	28	are	be	AUX
easat-10674	162	29	crucial	crucial	ADJ
easat-10674	162	30	for	for	ADP
easat-10674	162	31	creating	create	VERB
easat-10674	162	32	contextually	contextually	ADV
easat-10674	162	33	coherent	coherent	ADJ
easat-10674	162	34	and	and	CCONJ
easat-10674	162	35	relevant	relevant	ADJ
easat-10674	162	36	responses[52	responses[52	NOUN
easat-10674	162	37	]	]	PUNCT
easat-10674	162	38	.	.	PUNCT
easat-10674	163	1	table	table	NOUN
easat-10674	163	2	1	1	NUM
easat-10674	163	3	.	.	PUNCT
easat-10674	164	1	definitions	definition	NOUN
easat-10674	164	2	of	of	ADP
easat-10674	164	3	ai	ai	ADJ
easat-10674	164	4	chatbot	chatbot	NOUN
easat-10674	164	5	dimensions	dimension	NOUN
easat-10674	164	6	.	.	PUNCT
easat-10674	165	1	dimensions	dimension	NOUN
easat-10674	165	2	description	description	NOUN
easat-10674	165	3	reference	reference	NOUN
easat-10674	165	4	service	service	NOUN
easat-10674	165	5	quality	quality	NOUN
easat-10674	165	6	evaluating	evaluating	NOUN
easat-10674	165	7	service	service	NOUN
easat-10674	165	8	aspects	aspect	NOUN
easat-10674	165	9	provided	provide	VERB
easat-10674	165	10	by	by	ADP
easat-10674	165	11	chatbots	chatbot	NOUN
easat-10674	165	12	,	,	PUNCT
easat-10674	165	13	such	such	ADJ
easat-10674	165	14	as	as	ADP
easat-10674	165	15	tangibles	tangible	NOUN
easat-10674	165	16	,	,	PUNCT
easat-10674	165	17	responsiveness	responsiveness	NOUN
easat-10674	165	18	,	,	PUNCT
easat-10674	165	19	assurance	assurance	NOUN
easat-10674	165	20	,	,	PUNCT
easat-10674	165	21	empathy	empathy	NOUN
easat-10674	165	22	,	,	PUNCT
easat-10674	165	23	and	and	CCONJ
easat-10674	165	24	technical	technical	ADJ
easat-10674	165	25	support	support	NOUN
easat-10674	165	26	.	.	PUNCT
easat-10674	166	1	parasuraman	parasuraman	NOUN
easat-10674	166	2	et	et	PROPN
easat-10674	166	3	al	al	PROPN
easat-10674	166	4	.	.	PUNCT
easat-10674	167	1	[	[	X
easat-10674	167	2	16	16	NUM
easat-10674	167	3	]	]	PUNCT
easat-10674	167	4	,	,	PUNCT
easat-10674	167	5	yusof	yusof	PROPN
easat-10674	167	6	et	et	PROPN
easat-10674	167	7	al	al	PROPN
easat-10674	167	8	.	.	PUNCT
easat-10674	168	1	[	[	X
easat-10674	168	2	18	18	NUM
easat-10674	168	3	]	]	PUNCT
easat-10674	168	4	,	,	PUNCT
easat-10674	168	5	delone	delone	NOUN
easat-10674	168	6	and	and	CCONJ
easat-10674	168	7	mclean	mclean	PROPN
easat-10674	169	1	[	[	X
easat-10674	169	2	33	33	NUM
easat-10674	169	3	]	]	PUNCT
easat-10674	169	4	,	,	PUNCT
easat-10674	169	5	chen	chen	PROPN
easat-10674	169	6	et	et	PROPN
easat-10674	169	7	al	al	PROPN
easat-10674	169	8	.	.	PUNCT
easat-10674	170	1	[	[	X
easat-10674	170	2	42	42	NUM
easat-10674	170	3	]	]	PUNCT
easat-10674	170	4	,	,	PUNCT
easat-10674	170	5	møller	møller	PROPN
easat-10674	170	6	et	et	PROPN
easat-10674	170	7	al	al	PROPN
easat-10674	170	8	.	.	PUNCT
easat-10674	171	1	[	[	X
easat-10674	171	2	53	53	NUM
easat-10674	171	3	]	]	PUNCT
easat-10674	171	4	and	and	CCONJ
easat-10674	171	5	ashfaq	ashfaq	NOUN
easat-10674	171	6	et	et	PROPN
easat-10674	171	7	al	al	PROPN
easat-10674	171	8	.	.	PUNCT
easat-10674	172	1	[	[	X
easat-10674	172	2	54	54	NUM
easat-10674	172	3	]	]	PUNCT
easat-10674	172	4	system	system	NOUN
easat-10674	172	5	quality	quality	NOUN
easat-10674	172	6	assessing	assess	VERB
easat-10674	172	7	the	the	DET
easat-10674	172	8	technical	technical	ADJ
easat-10674	172	9	quality	quality	NOUN
easat-10674	172	10	level	level	NOUN
easat-10674	172	11	of	of	ADP
easat-10674	172	12	chatbots	chatbot	NOUN
easat-10674	172	13	,	,	PUNCT
easat-10674	172	14	including	include	VERB
easat-10674	172	15	ease	ease	NOUN
easat-10674	172	16	of	of	ADP
easat-10674	172	17	use	use	NOUN
easat-10674	172	18	,	,	PUNCT
easat-10674	172	19	reliability	reliability	NOUN
easat-10674	172	20	,	,	PUNCT
easat-10674	172	21	response	response	NOUN
easat-10674	172	22	time	time	NOUN
easat-10674	172	23	,	,	PUNCT
easat-10674	172	24	security	security	NOUN
easat-10674	172	25	,	,	PUNCT
easat-10674	172	26	accessibility	accessibility	NOUN
easat-10674	172	27	,	,	PUNCT
easat-10674	172	28	and	and	CCONJ
easat-10674	172	29	availability	availability	NOUN
easat-10674	172	30	.	.	PUNCT
easat-10674	173	1	yusof	yusof	PROPN
easat-10674	173	2	et	et	PROPN
easat-10674	173	3	al	al	PROPN
easat-10674	173	4	.	.	PUNCT
easat-10674	174	1	[	[	X
easat-10674	174	2	18	18	NUM
easat-10674	174	3	]	]	PUNCT
easat-10674	174	4	and	and	CCONJ
easat-10674	174	5	delone	delone	NOUN
easat-10674	174	6	and	and	CCONJ
easat-10674	174	7	mclean	mclean	PROPN
easat-10674	174	8	[	[	X
easat-10674	174	9	33	33	NUM
easat-10674	174	10	]	]	PUNCT
easat-10674	174	11	information	information	NOUN
easat-10674	174	12	quality	quality	NOUN
easat-10674	174	13	assessing	assess	VERB
easat-10674	174	14	the	the	DET
easat-10674	174	15	quality	quality	NOUN
easat-10674	174	16	of	of	ADP
easat-10674	174	17	information	information	NOUN
easat-10674	174	18	provided	provide	VERB
easat-10674	174	19	by	by	ADP
easat-10674	174	20	chatbots	chatbot	NOUN
easat-10674	174	21	,	,	PUNCT
easat-10674	174	22	such	such	ADJ
easat-10674	174	23	as	as	ADP
easat-10674	174	24	accuracy	accuracy	NOUN
easat-10674	174	25	,	,	PUNCT
easat-10674	174	26	completeness	completeness	NOUN
easat-10674	174	27	,	,	PUNCT
easat-10674	174	28	relevance	relevance	NOUN
easat-10674	174	29	,	,	PUNCT
easat-10674	174	30	timeliness	timeliness	NOUN
easat-10674	174	31	,	,	PUNCT
easat-10674	174	32	and	and	CCONJ
easat-10674	174	33	ease	ease	NOUN
easat-10674	174	34	of	of	ADP
easat-10674	174	35	understanding	understanding	NOUN
easat-10674	174	36	.	.	PUNCT
easat-10674	175	1	yusof	yusof	PROPN
easat-10674	175	2	et	et	PROPN
easat-10674	175	3	al	al	PROPN
easat-10674	175	4	.	.	PUNCT
easat-10674	176	1	[	[	X
easat-10674	176	2	18	18	NUM
easat-10674	176	3	]	]	PUNCT
easat-10674	176	4	,	,	PUNCT
easat-10674	176	5	delone	delone	NOUN
easat-10674	176	6	and	and	CCONJ
easat-10674	176	7	mclean	mclean	PROPN
easat-10674	177	1	[	[	X
easat-10674	177	2	33	33	NUM
easat-10674	177	3	]	]	PUNCT
easat-10674	177	4	,	,	PUNCT
easat-10674	177	5	møller	møller	PROPN
easat-10674	177	6	et	et	PROPN
easat-10674	177	7	al	al	PROPN
easat-10674	177	8	.	.	PUNCT
easat-10674	178	1	[	[	X
easat-10674	178	2	53	53	NUM
easat-10674	178	3	]	]	PUNCT
easat-10674	178	4	and	and	CCONJ
easat-10674	178	5	ashfaq	ashfaq	NOUN
easat-10674	178	6	et	et	PROPN
easat-10674	178	7	al	al	PROPN
easat-10674	178	8	.	.	PUNCT
easat-10674	179	1	[	[	X
easat-10674	179	2	54	54	NUM
easat-10674	179	3	]	]	PUNCT
easat-10674	179	4	anthropomorphism	anthropomorphism	NOUN
easat-10674	179	5	assessing	assess	VERB
easat-10674	179	6	the	the	DET
easat-10674	179	7	chatbot	chatbot	NOUN
easat-10674	179	8	's	's	PART
easat-10674	179	9	ability	ability	NOUN
easat-10674	179	10	to	to	PART
easat-10674	179	11	exhibit	exhibit	VERB
easat-10674	179	12	human	human	ADJ
easat-10674	179	13	-	-	PUNCT
easat-10674	179	14	like	like	ADJ
easat-10674	179	15	qualities	quality	NOUN
easat-10674	179	16	,	,	PUNCT
easat-10674	179	17	such	such	ADJ
easat-10674	179	18	as	as	ADP
easat-10674	179	19	human	human	NOUN
easat-10674	179	20	-	-	PUNCT
easat-10674	179	21	like	like	ADJ
easat-10674	179	22	social	social	ADJ
easat-10674	179	23	cues	cue	NOUN
easat-10674	179	24	,	,	PUNCT
easat-10674	179	25	human	human	ADJ
easat-10674	179	26	-	-	PUNCT
easat-10674	179	27	like	like	ADJ
easat-10674	179	28	personality	personality	NOUN
easat-10674	179	29	,	,	PUNCT
easat-10674	179	30	and	and	CCONJ
easat-10674	179	31	emotional	emotional	ADJ
easat-10674	179	32	capability	capability	NOUN
easat-10674	179	33	.	.	PUNCT
easat-10674	180	1	chen	chen	PROPN
easat-10674	180	2	et	et	PROPN
easat-10674	180	3	al	al	PROPN
easat-10674	180	4	.	.	PUNCT
easat-10674	181	1	[	[	X
easat-10674	181	2	42	42	NUM
easat-10674	181	3	]	]	PUNCT
easat-10674	181	4	,	,	PUNCT
easat-10674	181	5	møller	møller	PROPN
easat-10674	181	6	et	et	PROPN
easat-10674	181	7	al	al	PROPN
easat-10674	181	8	.	.	PUNCT
easat-10674	182	1	[	[	X
easat-10674	182	2	53	53	NUM
easat-10674	182	3	]	]	PUNCT
easat-10674	182	4	,	,	PUNCT
easat-10674	182	5	noor	noor	PROPN
easat-10674	182	6	et	et	PROPN
easat-10674	182	7	al	al	PROPN
easat-10674	182	8	.	.	PUNCT
easat-10674	183	1	[	[	X
easat-10674	183	2	55	55	NUM
easat-10674	183	3	]	]	PUNCT
easat-10674	183	4	and	and	CCONJ
easat-10674	183	5	zhang	zhang	PROPN
easat-10674	183	6	et	et	PROPN
easat-10674	183	7	al	al	PROPN
easat-10674	183	8	.	.	PUNCT
easat-10674	184	1	[	[	X
easat-10674	184	2	56	56	NUM
easat-10674	184	3	]	]	X
easat-10674	184	4	conversational	conversational	ADJ
easat-10674	184	5	capability	capability	NOUN
easat-10674	184	6	assessing	assess	VERB
easat-10674	184	7	chatbot	chatbot	NOUN
easat-10674	184	8	capabilities	capability	NOUN
easat-10674	184	9	in	in	ADP
easat-10674	184	10	managing	manage	VERB
easat-10674	184	11	conversations	conversation	NOUN
easat-10674	184	12	,	,	PUNCT
easat-10674	184	13	such	such	ADJ
easat-10674	184	14	as	as	ADP
easat-10674	184	15	naturalness	naturalness	NOUN
easat-10674	184	16	,	,	PUNCT
easat-10674	184	17	language	language	NOUN
easat-10674	184	18	appropriateness	appropriateness	NOUN
easat-10674	184	19	,	,	PUNCT
easat-10674	184	20	and	and	CCONJ
easat-10674	184	21	engagement	engagement	NOUN
easat-10674	184	22	.	.	PUNCT
easat-10674	185	1	chen	chen	PROPN
easat-10674	185	2	et	et	PROPN
easat-10674	185	3	al	al	PROPN
easat-10674	185	4	.	.	PUNCT
easat-10674	186	1	[	[	X
easat-10674	186	2	42	42	NUM
easat-10674	186	3	]	]	PUNCT
easat-10674	186	4	,	,	PUNCT
easat-10674	186	5	møller	møller	PROPN
easat-10674	186	6	et	et	PROPN
easat-10674	186	7	al	al	PROPN
easat-10674	186	8	.	.	PUNCT
easat-10674	187	1	[	[	X
easat-10674	187	2	53	53	NUM
easat-10674	187	3	]	]	PUNCT
easat-10674	187	4	,	,	PUNCT
easat-10674	187	5	hsu	hsu	PROPN
easat-10674	187	6	and	and	CCONJ
easat-10674	187	7	lin	lin	PROPN
easat-10674	188	1	[	[	X
easat-10674	188	2	57	57	NUM
easat-10674	188	3	]	]	PUNCT
easat-10674	188	4	and	and	CCONJ
easat-10674	188	5	li	li	PROPN
easat-10674	188	6	et	et	PROPN
easat-10674	188	7	al	al	PROPN
easat-10674	188	8	.	.	PUNCT
easat-10674	189	1	[	[	X
easat-10674	189	2	58	58	NUM
easat-10674	189	3	]	]	PUNCT
easat-10674	189	4	user	user	NOUN
easat-10674	189	5	satisfaction	satisfaction	NOUN
easat-10674	189	6	measuring	measure	VERB
easat-10674	189	7	user	user	NOUN
easat-10674	189	8	satisfaction	satisfaction	NOUN
easat-10674	189	9	with	with	ADP
easat-10674	189	10	the	the	DET
easat-10674	189	11	experience	experience	NOUN
easat-10674	189	12	of	of	ADP
easat-10674	189	13	interacting	interact	VERB
easat-10674	189	14	with	with	ADP
easat-10674	189	15	the	the	DET
easat-10674	189	16	chatbot	chatbot	NOUN
easat-10674	189	17	,	,	PUNCT
easat-10674	189	18	both	both	PRON
easat-10674	189	19	emotionally	emotionally	ADV
easat-10674	189	20	,	,	PUNCT
easat-10674	189	21	cognitively	cognitively	ADV
easat-10674	189	22	,	,	PUNCT
easat-10674	189	23	and	and	CCONJ
easat-10674	189	24	with	with	ADP
easat-10674	189	25	the	the	DET
easat-10674	189	26	overall	overall	ADJ
easat-10674	189	27	service	service	NOUN
easat-10674	189	28	.	.	PUNCT
easat-10674	190	1	delone	delone	PROPN
easat-10674	190	2	and	and	CCONJ
easat-10674	190	3	mclean	mclean	PROPN
easat-10674	191	1	[	[	X
easat-10674	191	2	33	33	NUM
easat-10674	191	3	]	]	PUNCT
easat-10674	191	4	and	and	CCONJ
easat-10674	191	5	chen	chen	PROPN
easat-10674	191	6	et	et	PROPN
easat-10674	191	7	al	al	PROPN
easat-10674	191	8	.	.	PUNCT
easat-10674	192	1	[	[	X
easat-10674	192	2	42	42	NUM
easat-10674	192	3	]	]	X
easat-10674	192	4	intention	intention	NOUN
easat-10674	192	5	of	of	ADP
easat-10674	192	6	continuous	continuous	ADJ
easat-10674	192	7	use	use	NOUN
easat-10674	192	8	users	user	NOUN
easat-10674	192	9	'	'	PART
easat-10674	192	10	intention	intention	NOUN
easat-10674	192	11	to	to	PART
easat-10674	192	12	continue	continue	VERB
easat-10674	192	13	using	use	VERB
easat-10674	192	14	ai	ai	PART
easat-10674	192	15	chatbots	chatbot	NOUN
easat-10674	192	16	in	in	ADP
easat-10674	192	17	the	the	DET
easat-10674	192	18	future	future	ADJ
easat-10674	192	19	delone	delone	NOUN
easat-10674	192	20	and	and	CCONJ
easat-10674	192	21	mclean	mclean	PROPN
easat-10674	193	1	[	[	X
easat-10674	193	2	33	33	NUM
easat-10674	193	3	]	]	PUNCT
easat-10674	193	4	,	,	PUNCT
easat-10674	193	5	chen	chen	PROPN
easat-10674	193	6	et	et	PROPN
easat-10674	193	7	al	al	PROPN
easat-10674	193	8	.	.	PUNCT
easat-10674	194	1	[	[	X
easat-10674	194	2	42	42	NUM
easat-10674	194	3	]	]	PUNCT
easat-10674	194	4	and	and	CCONJ
easat-10674	194	5	kim	kim	PROPN
easat-10674	194	6	and	and	CCONJ
easat-10674	194	7	yum	yum	VERB
easat-10674	194	8	[	[	X
easat-10674	194	9	59	59	NUM
easat-10674	194	10	]	]	PUNCT
easat-10674	194	11	trust	trust	NOUN
easat-10674	194	12	user	user	NOUN
easat-10674	194	13	trust	trust	PROPN
easat-10674	194	14	in	in	ADP
easat-10674	194	15	ai	ai	PROPN
easat-10674	194	16	chatbots	chatbot	NOUN
easat-10674	194	17	delone	delone	NOUN
easat-10674	194	18	and	and	CCONJ
easat-10674	194	19	mclean	mclean	PROPN
easat-10674	195	1	[	[	X
easat-10674	195	2	33	33	NUM
easat-10674	195	3	]	]	PUNCT
easat-10674	195	4	,	,	PUNCT
easat-10674	195	5	ciechanowski	ciechanowski	PROPN
easat-10674	195	6	et	et	NOUN
easat-10674	195	7	al	al	PROPN
easat-10674	195	8	.	.	PUNCT
easat-10674	196	1	[	[	X
easat-10674	196	2	47	47	NUM
easat-10674	196	3	]	]	PUNCT
easat-10674	196	4	and	and	CCONJ
easat-10674	196	5	noor	noor	PROPN
easat-10674	196	6	et	et	PROPN
easat-10674	196	7	al	al	PROPN
easat-10674	196	8	.	.	PUNCT
easat-10674	197	1	[	[	X
easat-10674	197	2	55	55	NUM
easat-10674	197	3	]	]	SYM
easat-10674	197	4	1422	1422	NUM
easat-10674	197	5	edelweiss	edelweiss	PROPN
easat-10674	197	6	applied	apply	VERB
easat-10674	197	7	science	science	NOUN
easat-10674	197	8	and	and	CCONJ
easat-10674	197	9	technology	technology	NOUN
easat-10674	197	10	issn	issn	PROPN
easat-10674	197	11	:	:	PUNCT
easat-10674	197	12	2576	2576	NUM
easat-10674	197	13	-	-	SYM
easat-10674	197	14	8484	8484	NUM
easat-10674	197	15	vol	vol	NOUN
easat-10674	197	16	.	.	PROPN
easat-10674	198	1	9	9	NUM
easat-10674	198	2	,	,	PUNCT
easat-10674	198	3	no	no	INTJ
easat-10674	198	4	.	.	NOUN
easat-10674	198	5	10	10	NUM
easat-10674	198	6	:	:	SYM
easat-10674	198	7	1416	1416	NUM
easat-10674	198	8	-	-	SYM
easat-10674	198	9	1436	1436	NUM
easat-10674	198	10	,	,	PUNCT
easat-10674	198	11	2025	2025	NUM
easat-10674	198	12	doi	doi	NOUN
easat-10674	198	13	:	:	PUNCT
easat-10674	199	1	10.55214/2576	10.55214/2576	NUM
easat-10674	199	2	-	-	SYM
easat-10674	199	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	199	4	©	©	PROPN
easat-10674	199	5	2025	2025	NUM
easat-10674	199	6	by	by	ADP
easat-10674	199	7	the	the	DET
easat-10674	199	8	authors	author	NOUN
easat-10674	199	9	;	;	PUNCT
easat-10674	199	10	licensee	licensee	PROPN
easat-10674	199	11	learning	learn	VERB
easat-10674	199	12	gate	gate	NOUN
easat-10674	199	13	figure	figure	NOUN
easat-10674	199	14	2	2	NUM
easat-10674	199	15	.	.	PUNCT
easat-10674	199	16	proposed	propose	VERB
easat-10674	199	17	research	research	NOUN
easat-10674	199	18	model	model	NOUN
easat-10674	199	19	.	.	PUNCT
easat-10674	200	1	figure	figure	NOUN
easat-10674	200	2	2	2	NUM
easat-10674	200	3	is	be	AUX
easat-10674	200	4	a	a	DET
easat-10674	200	5	conceptual	conceptual	ADJ
easat-10674	200	6	model	model	NOUN
easat-10674	200	7	illustrating	illustrate	VERB
easat-10674	200	8	the	the	DET
easat-10674	200	9	hypothesis	hypothesis	NOUN
easat-10674	200	10	of	of	ADP
easat-10674	200	11	the	the	DET
easat-10674	200	12	relationship	relationship	NOUN
easat-10674	200	13	between	between	ADP
easat-10674	200	14	the	the	DET
easat-10674	200	15	main	main	ADJ
easat-10674	200	16	determinants	determinant	NOUN
easat-10674	200	17	of	of	ADP
easat-10674	200	18	ai	ai	ADJ
easat-10674	200	19	chatbot	chatbot	NOUN
easat-10674	200	20	customer	customer	NOUN
easat-10674	200	21	service	service	NOUN
easat-10674	200	22	quality	quality	NOUN
easat-10674	200	23	.	.	PUNCT
easat-10674	201	1	variables	variable	NOUN
easat-10674	201	2	such	such	ADJ
easat-10674	201	3	as	as	ADP
easat-10674	201	4	service	service	NOUN
easat-10674	201	5	quality	quality	NOUN
easat-10674	201	6	,	,	PUNCT
easat-10674	201	7	information	information	NOUN
easat-10674	201	8	quality	quality	NOUN
easat-10674	201	9	,	,	PUNCT
easat-10674	201	10	system	system	NOUN
easat-10674	201	11	quality	quality	NOUN
easat-10674	201	12	,	,	PUNCT
easat-10674	201	13	anthropomorphism	anthropomorphism	NOUN
easat-10674	201	14	,	,	PUNCT
easat-10674	201	15	and	and	CCONJ
easat-10674	201	16	conversational	conversational	ADJ
easat-10674	201	17	capability	capability	NOUN
easat-10674	201	18	are	be	AUX
easat-10674	201	19	expected	expect	VERB
easat-10674	201	20	to	to	PART
easat-10674	201	21	temporarily	temporarily	ADV
easat-10674	201	22	influence	influence	VERB
easat-10674	201	23	user	user	NOUN
easat-10674	201	24	satisfaction	satisfaction	NOUN
easat-10674	201	25	and	and	CCONJ
easat-10674	201	26	trust	trust	NOUN
easat-10674	201	27	in	in	ADP
easat-10674	201	28	ai	ai	PROPN
easat-10674	201	29	chatbots	chatbot	NOUN
easat-10674	201	30	.	.	PUNCT
easat-10674	202	1	in	in	ADP
easat-10674	202	2	turn	turn	NOUN
easat-10674	202	3	,	,	PUNCT
easat-10674	202	4	user	user	NOUN
easat-10674	202	5	satisfaction	satisfaction	NOUN
easat-10674	202	6	and	and	CCONJ
easat-10674	202	7	trust	trust	NOUN
easat-10674	202	8	are	be	AUX
easat-10674	202	9	expected	expect	VERB
easat-10674	202	10	to	to	PART
easat-10674	202	11	affect	affect	VERB
easat-10674	202	12	users	user	NOUN
easat-10674	202	13	'	'	PART
easat-10674	202	14	intention	intention	NOUN
easat-10674	202	15	to	to	PART
easat-10674	202	16	continue	continue	VERB
easat-10674	202	17	using	use	VERB
easat-10674	202	18	the	the	DET
easat-10674	202	19	chatbot	chatbot	NOUN
easat-10674	202	20	.	.	PUNCT
easat-10674	203	1	4.2	4.2	NUM
easat-10674	203	2	.	.	X
easat-10674	203	3	construct	construct	VERB
easat-10674	203	4	definition	definition	NOUN
easat-10674	203	5	&	&	CCONJ
easat-10674	203	6	item	item	PROPN
easat-10674	203	7	development	development	PROPN
easat-10674	203	8	initial	initial	ADJ
easat-10674	203	9	data	datum	NOUN
easat-10674	203	10	collection	collection	NOUN
easat-10674	203	11	in	in	ADP
easat-10674	203	12	this	this	DET
easat-10674	203	13	study	study	NOUN
easat-10674	203	14	was	be	AUX
easat-10674	203	15	conducted	conduct	VERB
easat-10674	203	16	by	by	ADP
easat-10674	203	17	distributing	distribute	VERB
easat-10674	203	18	questionnaires	questionnaire	NOUN
easat-10674	203	19	using	use	VERB
easat-10674	203	20	a	a	DET
easat-10674	203	21	1–5	1–5	NUM
easat-10674	203	22	likert	likert	ADJ
easat-10674	203	23	scale	scale	NOUN
easat-10674	203	24	,	,	PUNCT
easat-10674	203	25	where	where	SCONJ
easat-10674	203	26	scale	scale	NOUN
easat-10674	203	27	1	1	NUM
easat-10674	203	28	indicates	indicate	VERB
easat-10674	203	29	"	"	PUNCT
easat-10674	203	30	strongly	strongly	ADV
easat-10674	203	31	disagree	disagree	VERB
easat-10674	203	32	"	"	PUNCT
easat-10674	203	33	and	and	CCONJ
easat-10674	203	34	scale	scale	VERB
easat-10674	203	35	5	5	NUM
easat-10674	203	36	indicates	indicate	VERB
easat-10674	203	37	"	"	PUNCT
easat-10674	203	38	strongly	strongly	ADV
easat-10674	203	39	agree	agree	VERB
easat-10674	203	40	.	.	PUNCT
easat-10674	203	41	"	"	PUNCT
easat-10674	204	1	the	the	DET
easat-10674	204	2	questionnaire	questionnaire	NOUN
easat-10674	204	3	instrument	instrument	NOUN
easat-10674	204	4	was	be	AUX
easat-10674	204	5	developed	develop	VERB
easat-10674	204	6	based	base	VERB
easat-10674	204	7	on	on	ADP
easat-10674	204	8	the	the	DET
easat-10674	204	9	indicators	indicator	NOUN
easat-10674	204	10	that	that	PRON
easat-10674	204	11	had	have	AUX
easat-10674	204	12	been	be	AUX
easat-10674	204	13	established	establish	VERB
easat-10674	204	14	in	in	ADP
easat-10674	204	15	the	the	DET
easat-10674	204	16	previous	previous	ADJ
easat-10674	204	17	stage	stage	NOUN
easat-10674	204	18	,	,	PUNCT
easat-10674	204	19	with	with	ADP
easat-10674	204	20	the	the	DET
easat-10674	204	21	aim	aim	NOUN
easat-10674	204	22	of	of	ADP
easat-10674	204	23	testing	test	VERB
easat-10674	204	24	the	the	DET
easat-10674	204	25	extent	extent	NOUN
easat-10674	204	26	to	to	PART
easat-10674	204	27	which	which	PRON
easat-10674	204	28	the	the	DET
easat-10674	204	29	statements	statement	NOUN
easat-10674	204	30	in	in	ADP
easat-10674	204	31	the	the	DET
easat-10674	204	32	questionnaire	questionnaire	NOUN
easat-10674	204	33	could	could	AUX
easat-10674	204	34	be	be	AUX
easat-10674	204	35	clearly	clearly	ADV
easat-10674	204	36	understood	understand	VERB
easat-10674	204	37	by	by	ADP
easat-10674	204	38	the	the	DET
easat-10674	204	39	respondents	respondent	NOUN
easat-10674	204	40	and	and	CCONJ
easat-10674	204	41	did	do	AUX
easat-10674	204	42	not	not	PART
easat-10674	204	43	lead	lead	VERB
easat-10674	204	44	to	to	ADP
easat-10674	204	45	multiple	multiple	ADJ
easat-10674	204	46	interpretations	interpretation	NOUN
easat-10674	204	47	.	.	PUNCT
easat-10674	205	1	the	the	DET
easat-10674	205	2	respondents	respondent	NOUN
easat-10674	205	3	in	in	ADP
easat-10674	205	4	this	this	DET
easat-10674	205	5	initial	initial	ADJ
easat-10674	205	6	study	study	NOUN
easat-10674	205	7	were	be	AUX
easat-10674	205	8	users	user	NOUN
easat-10674	205	9	of	of	ADP
easat-10674	205	10	telkomsel	telkomsel	PROPN
easat-10674	205	11	's	's	PART
easat-10674	205	12	veronika	veronika	NOUN
easat-10674	205	13	chatbot	chatbot	NOUN
easat-10674	205	14	,	,	PUNCT
easat-10674	205	15	selected	select	VERB
easat-10674	205	16	for	for	ADP
easat-10674	205	17	their	their	PRON
easat-10674	205	18	relevance	relevance	NOUN
easat-10674	205	19	to	to	ADP
easat-10674	205	20	the	the	DET
easat-10674	205	21	research	research	NOUN
easat-10674	205	22	context	context	NOUN
easat-10674	205	23	regarding	regard	VERB
easat-10674	205	24	the	the	DET
easat-10674	205	25	quality	quality	NOUN
easat-10674	205	26	of	of	ADP
easat-10674	205	27	ai	ai	ADJ
easat-10674	205	28	chatbots	chatbot	NOUN
easat-10674	205	29	in	in	ADP
easat-10674	205	30	customer	customer	NOUN
easat-10674	205	31	service	service	NOUN
easat-10674	205	32	.	.	PUNCT
easat-10674	206	1	the	the	DET
easat-10674	206	2	number	number	NOUN
easat-10674	206	3	of	of	ADP
easat-10674	206	4	respondents	respondent	NOUN
easat-10674	206	5	participating	participate	VERB
easat-10674	206	6	in	in	ADP
easat-10674	206	7	this	this	DET
easat-10674	206	8	initial	initial	ADJ
easat-10674	206	9	stage	stage	NOUN
easat-10674	206	10	was	be	AUX
easat-10674	206	11	83	83	NUM
easat-10674	206	12	.	.	PUNCT
easat-10674	207	1	the	the	DET
easat-10674	207	2	questionnaire	questionnaire	NOUN
easat-10674	207	3	distribution	distribution	NOUN
easat-10674	207	4	method	method	NOUN
easat-10674	207	5	was	be	AUX
easat-10674	207	6	carried	carry	VERB
easat-10674	207	7	out	out	ADP
easat-10674	207	8	in	in	ADP
easat-10674	207	9	two	two	NUM
easat-10674	207	10	ways	way	NOUN
easat-10674	207	11	:	:	PUNCT
easat-10674	207	12	online	online	ADJ
easat-10674	207	13	and	and	CCONJ
easat-10674	207	14	offline	offline	ADJ
easat-10674	207	15	.	.	PUNCT
easat-10674	208	1	online	online	ADJ
easat-10674	208	2	distribution	distribution	NOUN
easat-10674	208	3	utilized	utilize	VERB
easat-10674	208	4	a	a	DET
easat-10674	208	5	google	google	PROPN
easat-10674	208	6	form	form	NOUN
easat-10674	208	7	link	link	NOUN
easat-10674	208	8	,	,	PUNCT
easat-10674	208	9	which	which	PRON
easat-10674	208	10	was	be	AUX
easat-10674	208	11	shared	share	VERB
easat-10674	208	12	through	through	ADP
easat-10674	208	13	telkomsel	telkomsel	PROPN
easat-10674	208	14	user	user	NOUN
easat-10674	208	15	communication	communication	NOUN
easat-10674	208	16	groups	group	NOUN
easat-10674	208	17	or	or	CCONJ
easat-10674	208	18	networks	network	NOUN
easat-10674	208	19	.	.	PUNCT
easat-10674	209	1	meanwhile	meanwhile	ADV
easat-10674	209	2	,	,	PUNCT
easat-10674	209	3	offline	offline	ADJ
easat-10674	209	4	distribution	distribution	NOUN
easat-10674	209	5	involved	involve	VERB
easat-10674	209	6	delivering	deliver	VERB
easat-10674	209	7	printed	print	VERB
easat-10674	209	8	questionnaires	questionnaire	NOUN
easat-10674	209	9	to	to	ADP
easat-10674	209	10	users	user	NOUN
easat-10674	209	11	who	who	PRON
easat-10674	209	12	had	have	AUX
easat-10674	209	13	directly	directly	ADV
easat-10674	209	14	interacted	interact	VERB
easat-10674	209	15	with	with	ADP
easat-10674	209	16	the	the	DET
easat-10674	209	17	veronika	veronika	NOUN
easat-10674	209	18	chatbot	chatbot	NOUN
easat-10674	209	19	.	.	PUNCT
easat-10674	210	1	this	this	DET
easat-10674	210	2	initial	initial	ADJ
easat-10674	210	3	data	data	NOUN
easat-10674	210	4	collection	collection	NOUN
easat-10674	210	5	phase	phase	NOUN
easat-10674	210	6	was	be	AUX
easat-10674	210	7	not	not	PART
easat-10674	210	8	intended	intend	VERB
easat-10674	210	9	to	to	PART
easat-10674	210	10	test	test	VERB
easat-10674	210	11	the	the	DET
easat-10674	210	12	research	research	NOUN
easat-10674	210	13	hypothesis	hypothesis	NOUN
easat-10674	210	14	but	but	CCONJ
easat-10674	210	15	rather	rather	ADV
easat-10674	210	16	focused	focus	VERB
easat-10674	210	17	on	on	ADP
easat-10674	210	18	evaluating	evaluate	VERB
easat-10674	210	19	whether	whether	SCONJ
easat-10674	210	20	the	the	DET
easat-10674	210	21	questionnaire	questionnaire	NOUN
easat-10674	210	22	instrument	instrument	NOUN
easat-10674	210	23	,	,	PUNCT
easat-10674	210	24	particularly	particularly	ADV
easat-10674	210	25	the	the	DET
easat-10674	210	26	developed	develop	VERB
easat-10674	210	27	indicator	indicator	NOUN
easat-10674	210	28	items	item	NOUN
easat-10674	210	29	,	,	PUNCT
easat-10674	210	30	could	could	AUX
easat-10674	210	31	be	be	AUX
easat-10674	210	32	well	well	ADV
easat-10674	210	33	understood	understand	VERB
easat-10674	210	34	by	by	ADP
easat-10674	210	35	the	the	DET
easat-10674	210	36	respondents	respondent	NOUN
easat-10674	210	37	.	.	PUNCT
easat-10674	211	1	thus	thus	ADV
easat-10674	211	2	,	,	PUNCT
easat-10674	211	3	the	the	DET
easat-10674	211	4	results	result	NOUN
easat-10674	211	5	of	of	ADP
easat-10674	211	6	this	this	DET
easat-10674	211	7	initial	initial	ADJ
easat-10674	211	8	data	data	NOUN
easat-10674	211	9	collection	collection	NOUN
easat-10674	211	10	will	will	AUX
easat-10674	211	11	serve	serve	VERB
easat-10674	211	12	as	as	ADP
easat-10674	211	13	the	the	DET
easat-10674	211	14	basis	basis	NOUN
easat-10674	211	15	for	for	ADP
easat-10674	211	16	refining	refine	VERB
easat-10674	211	17	the	the	DET
easat-10674	211	18	instrument	instrument	NOUN
easat-10674	211	19	before	before	ADP
easat-10674	211	20	proceeding	proceed	VERB
easat-10674	211	21	to	to	PART
easat-10674	211	22	further	far	ADV
easat-10674	211	23	testing	test	VERB
easat-10674	211	24	with	with	ADP
easat-10674	211	25	a	a	DET
easat-10674	211	26	larger	large	ADJ
easat-10674	211	27	number	number	NOUN
easat-10674	211	28	of	of	ADP
easat-10674	211	29	respondents	respondent	NOUN
easat-10674	211	30	.	.	PUNCT
easat-10674	212	1	4.3	4.3	NUM
easat-10674	212	2	.	.	PUNCT
easat-10674	212	3	scale	scale	NOUN
easat-10674	212	4	purification	purification	NOUN
easat-10674	212	5	the	the	DET
easat-10674	212	6	scale	scale	NOUN
easat-10674	212	7	purification	purification	NOUN
easat-10674	212	8	stage	stage	NOUN
easat-10674	212	9	is	be	AUX
easat-10674	212	10	carried	carry	VERB
easat-10674	212	11	out	out	ADP
easat-10674	212	12	to	to	PART
easat-10674	212	13	ensure	ensure	VERB
easat-10674	212	14	that	that	SCONJ
easat-10674	212	15	the	the	DET
easat-10674	212	16	research	research	NOUN
easat-10674	212	17	instrument	instrument	NOUN
easat-10674	212	18	used	use	VERB
easat-10674	212	19	has	have	VERB
easat-10674	212	20	an	an	DET
easat-10674	212	21	adequate	adequate	ADJ
easat-10674	212	22	level	level	NOUN
easat-10674	212	23	of	of	ADP
easat-10674	212	24	reliability	reliability	NOUN
easat-10674	212	25	and	and	CCONJ
easat-10674	212	26	validity	validity	NOUN
easat-10674	212	27	before	before	ADP
easat-10674	212	28	being	be	AUX
easat-10674	212	29	used	use	VERB
easat-10674	212	30	for	for	ADP
easat-10674	212	31	model	model	NOUN
easat-10674	212	32	testing	testing	NOUN
easat-10674	212	33	.	.	PUNCT
easat-10674	213	1	first	first	ADV
easat-10674	213	2	,	,	PUNCT
easat-10674	213	3	reliability	reliability	NOUN
easat-10674	213	4	testing	testing	NOUN
easat-10674	213	5	was	be	AUX
easat-10674	213	6	conducted	conduct	VERB
easat-10674	213	7	using	use	VERB
easat-10674	213	8	cronbach	cronbach	NOUN
easat-10674	213	9	's	's	PART
easat-10674	213	10	alpha	alpha	NOUN
easat-10674	213	11	and	and	CCONJ
easat-10674	213	12	composite	composite	ADJ
easat-10674	213	13	reliability	reliability	NOUN
easat-10674	213	14	(	(	PUNCT
easat-10674	213	15	cr	cr	NOUN
easat-10674	213	16	)	)	PUNCT
easat-10674	213	17	values	value	NOUN
easat-10674	213	18	;	;	PUNCT
easat-10674	213	19	values	value	NOUN
easat-10674	213	20	above	above	ADP
easat-10674	213	21	0.70	0.70	NUM
easat-10674	213	22	indicate	indicate	VERB
easat-10674	213	23	1423	1423	NUM
easat-10674	213	24	edelweiss	edelweiss	PROPN
easat-10674	213	25	applied	apply	VERB
easat-10674	213	26	science	science	NOUN
easat-10674	213	27	and	and	CCONJ
easat-10674	213	28	technology	technology	NOUN
easat-10674	213	29	issn	issn	PROPN
easat-10674	213	30	:	:	PUNCT
easat-10674	213	31	2576	2576	NUM
easat-10674	213	32	-	-	SYM
easat-10674	213	33	8484	8484	NUM
easat-10674	213	34	vol	vol	NOUN
easat-10674	213	35	.	.	PROPN
easat-10674	214	1	9	9	NUM
easat-10674	214	2	,	,	PUNCT
easat-10674	214	3	no	no	INTJ
easat-10674	214	4	.	.	NOUN
easat-10674	214	5	10	10	NUM
easat-10674	214	6	:	:	SYM
easat-10674	214	7	1416	1416	NUM
easat-10674	214	8	-	-	SYM
easat-10674	214	9	1436	1436	NUM
easat-10674	214	10	,	,	PUNCT
easat-10674	214	11	2025	2025	NUM
easat-10674	214	12	doi	doi	NOUN
easat-10674	214	13	:	:	PUNCT
easat-10674	215	1	10.55214/2576	10.55214/2576	NUM
easat-10674	215	2	-	-	SYM
easat-10674	215	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	215	4	©	©	PROPN
easat-10674	215	5	2025	2025	NUM
easat-10674	215	6	by	by	ADP
easat-10674	215	7	the	the	DET
easat-10674	215	8	authors	author	NOUN
easat-10674	215	9	;	;	PUNCT
easat-10674	215	10	licensee	licensee	PROPN
easat-10674	215	11	learning	learning	NOUN
easat-10674	215	12	gate	gate	NOUN
easat-10674	215	13	that	that	SCONJ
easat-10674	215	14	the	the	DET
easat-10674	215	15	statement	statement	NOUN
easat-10674	215	16	items	item	NOUN
easat-10674	215	17	are	be	AUX
easat-10674	215	18	consistent	consistent	ADJ
easat-10674	215	19	across	across	ADP
easat-10674	215	20	the	the	DET
easat-10674	215	21	measured	measured	ADJ
easat-10674	215	22	variables	variable	NOUN
easat-10674	215	23	[	[	X
easat-10674	215	24	60	60	NUM
easat-10674	215	25	]	]	PUNCT
easat-10674	215	26	.	.	PUNCT
easat-10674	216	1	second	second	ADJ
easat-10674	216	2	,	,	PUNCT
easat-10674	216	3	convergent	convergent	ADJ
easat-10674	216	4	validity	validity	NOUN
easat-10674	216	5	is	be	AUX
easat-10674	216	6	considered	consider	VERB
easat-10674	216	7	fulfilled	fulfil	VERB
easat-10674	216	8	if	if	SCONJ
easat-10674	216	9	the	the	DET
easat-10674	216	10	ave	ave	NOUN
easat-10674	216	11	value	value	NOUN
easat-10674	216	12	is	be	AUX
easat-10674	216	13	above	above	ADP
easat-10674	216	14	0.50	0.50	NUM
easat-10674	216	15	,	,	PUNCT
easat-10674	216	16	which	which	PRON
easat-10674	216	17	confirms	confirm	VERB
easat-10674	216	18	that	that	SCONJ
easat-10674	216	19	the	the	DET
easat-10674	216	20	indicators	indicator	NOUN
easat-10674	216	21	within	within	ADP
easat-10674	216	22	a	a	DET
easat-10674	216	23	construct	construct	NOUN
easat-10674	216	24	are	be	AUX
easat-10674	216	25	correlated	correlate	VERB
easat-10674	216	26	with	with	ADP
easat-10674	216	27	each	each	DET
easat-10674	216	28	other	other	ADJ
easat-10674	216	29	.	.	PUNCT
easat-10674	217	1	table	table	NOUN
easat-10674	217	2	2	2	NUM
easat-10674	217	3	.	.	PUNCT
easat-10674	217	4	scale	scale	NOUN
easat-10674	217	5	purification	purification	NOUN
easat-10674	217	6	.	.	PUNCT
easat-10674	218	1	cronbach	cronbach	PROPN
easat-10674	218	2	's	's	PART
easat-10674	218	3	alpha	alpha	ADJ
easat-10674	218	4	composite	composite	ADJ
easat-10674	218	5	reliability	reliability	NOUN
easat-10674	218	6	(	(	PUNCT
easat-10674	218	7	rho_c	rho_c	NOUN
easat-10674	218	8	)	)	PUNCT
easat-10674	218	9	average	average	ADJ
easat-10674	218	10	variance	variance	NOUN
easat-10674	218	11	extracted	extract	VERB
easat-10674	218	12	(	(	PUNCT
easat-10674	218	13	ave	ave	NOUN
easat-10674	218	14	)	)	PUNCT
easat-10674	218	15	system	system	NOUN
easat-10674	218	16	quality	quality	NOUN
easat-10674	218	17	0.885	0.885	NUM
easat-10674	218	18	0.913	0.913	NUM
easat-10674	218	19	0.636	0.636	NUM
easat-10674	218	20	information	information	NOUN
easat-10674	218	21	quality	quality	NOUN
easat-10674	218	22	0.882	0.882	NUM
easat-10674	218	23	0.914	0.914	NUM
easat-10674	218	24	0.680	0.680	NUM
easat-10674	218	25	service	service	NOUN
easat-10674	218	26	quality	quality	NOUN
easat-10674	218	27	0.889	0.889	NUM
easat-10674	218	28	0.919	0.919	NUM
easat-10674	218	29	0.693	0.693	NUM
easat-10674	218	30	anthropomorphism	anthropomorphism	NOUN
easat-10674	218	31	0.781	0.781	NUM
easat-10674	218	32	0.872	0.872	NUM
easat-10674	218	33	0.694	0.694	NUM
easat-10674	218	34	conversational	conversational	ADJ
easat-10674	218	35	capability	capability	NOUN
easat-10674	218	36	0.739	0.739	NUM
easat-10674	218	37	0.851	0.851	NUM
easat-10674	218	38	0.656	0.656	NUM
easat-10674	218	39	user	user	NOUN
easat-10674	218	40	satisfaction	satisfaction	NOUN
easat-10674	218	41	0.843	0.843	NUM
easat-10674	218	42	0.906	0.906	NUM
easat-10674	218	43	0.762	0.762	NUM
easat-10674	218	44	trust	trust	NOUN
easat-10674	218	45	0.705	0.705	NUM
easat-10674	218	46	0.829	0.829	NUM
easat-10674	218	47	0.617	0.617	NUM
easat-10674	218	48	intention	intention	NOUN
easat-10674	218	49	of	of	ADP
easat-10674	218	50	continuous	continuous	ADJ
easat-10674	218	51	use	use	NOUN
easat-10674	218	52	0.776	0.776	NUM
easat-10674	218	53	0.870	0.870	NUM
easat-10674	218	54	0.690	0.690	NUM
easat-10674	218	55	based	base	VERB
easat-10674	218	56	on	on	ADP
easat-10674	218	57	table	table	NOUN
easat-10674	218	58	2	2	NUM
easat-10674	218	59	,	,	PUNCT
easat-10674	218	60	the	the	DET
easat-10674	218	61	data	data	NOUN
easat-10674	218	62	processing	processing	NOUN
easat-10674	218	63	results	result	NOUN
easat-10674	218	64	show	show	VERB
easat-10674	218	65	that	that	SCONJ
easat-10674	218	66	all	all	DET
easat-10674	218	67	constructs	construct	NOUN
easat-10674	218	68	meet	meet	VERB
easat-10674	218	69	the	the	DET
easat-10674	218	70	criteria	criterion	NOUN
easat-10674	218	71	for	for	ADP
easat-10674	218	72	reliability	reliability	NOUN
easat-10674	218	73	and	and	CCONJ
easat-10674	218	74	convergent	convergent	NOUN
easat-10674	218	75	validity	validity	NOUN
easat-10674	218	76	.	.	PUNCT
easat-10674	219	1	the	the	DET
easat-10674	219	2	system	system	NOUN
easat-10674	219	3	quality	quality	NOUN
easat-10674	219	4	construct	construct	NOUN
easat-10674	219	5	obtained	obtain	VERB
easat-10674	219	6	a	a	DET
easat-10674	219	7	cronbach	cronbach	NOUN
easat-10674	219	8	's	's	PART
easat-10674	219	9	alpha	alpha	NOUN
easat-10674	219	10	value	value	NOUN
easat-10674	219	11	of	of	ADP
easat-10674	219	12	0.885	0.885	NUM
easat-10674	219	13	,	,	PUNCT
easat-10674	219	14	a	a	DET
easat-10674	219	15	composite	composite	ADJ
easat-10674	219	16	reliability	reliability	NOUN
easat-10674	219	17	(	(	PUNCT
easat-10674	219	18	cr	cr	NOUN
easat-10674	219	19	)	)	PUNCT
easat-10674	219	20	of	of	ADP
easat-10674	219	21	0.913	0.913	NUM
easat-10674	219	22	,	,	PUNCT
easat-10674	219	23	and	and	CCONJ
easat-10674	219	24	an	an	DET
easat-10674	219	25	average	average	ADJ
easat-10674	219	26	variance	variance	NOUN
easat-10674	219	27	extracted	extract	VERB
easat-10674	219	28	(	(	PUNCT
easat-10674	219	29	ave	ave	NOUN
easat-10674	219	30	)	)	PUNCT
easat-10674	219	31	of	of	ADP
easat-10674	219	32	0.636	0.636	NUM
easat-10674	219	33	.	.	PUNCT
easat-10674	220	1	the	the	DET
easat-10674	220	2	information	information	NOUN
easat-10674	220	3	quality	quality	NOUN
easat-10674	220	4	construct	construct	NOUN
easat-10674	220	5	had	have	VERB
easat-10674	220	6	a	a	DET
easat-10674	220	7	cronbach	cronbach	NOUN
easat-10674	220	8	's	's	PART
easat-10674	220	9	alpha	alpha	NOUN
easat-10674	220	10	of	of	ADP
easat-10674	220	11	0.882	0.882	NUM
easat-10674	220	12	,	,	PUNCT
easat-10674	220	13	cr	cr	NOUN
easat-10674	220	14	of	of	ADP
easat-10674	220	15	0.914	0.914	NUM
easat-10674	220	16	,	,	PUNCT
easat-10674	220	17	and	and	CCONJ
easat-10674	220	18	ave	ave	NOUN
easat-10674	220	19	of	of	ADP
easat-10674	220	20	0.680	0.680	NUM
easat-10674	220	21	.	.	PUNCT
easat-10674	221	1	both	both	DET
easat-10674	221	2	constructs	construct	VERB
easat-10674	221	3	demonstrate	demonstrate	VERB
easat-10674	221	4	excellent	excellent	ADJ
easat-10674	221	5	internal	internal	ADJ
easat-10674	221	6	consistency	consistency	NOUN
easat-10674	221	7	and	and	CCONJ
easat-10674	221	8	adequate	adequate	ADJ
easat-10674	221	9	convergent	convergent	NOUN
easat-10674	221	10	validity	validity	NOUN
easat-10674	221	11	.	.	PUNCT
easat-10674	222	1	for	for	ADP
easat-10674	222	2	the	the	DET
easat-10674	222	3	service	service	NOUN
easat-10674	222	4	quality	quality	NOUN
easat-10674	222	5	construct	construct	NOUN
easat-10674	222	6	,	,	PUNCT
easat-10674	222	7	cronbach	cronbach	PROPN
easat-10674	222	8	's	's	PART
easat-10674	222	9	alpha	alpha	NOUN
easat-10674	222	10	was	be	AUX
easat-10674	222	11	0.889	0.889	NUM
easat-10674	222	12	,	,	PUNCT
easat-10674	222	13	cr	cr	PROPN
easat-10674	222	14	was	be	AUX
easat-10674	222	15	0.919	0.919	NUM
easat-10674	222	16	,	,	PUNCT
easat-10674	222	17	and	and	CCONJ
easat-10674	222	18	ave	ave	NOUN
easat-10674	222	19	was	be	AUX
easat-10674	222	20	0.693	0.693	NUM
easat-10674	222	21	,	,	PUNCT
easat-10674	222	22	indicating	indicate	VERB
easat-10674	222	23	very	very	ADV
easat-10674	222	24	strong	strong	ADJ
easat-10674	222	25	reliability	reliability	NOUN
easat-10674	222	26	.	.	PUNCT
easat-10674	223	1	the	the	DET
easat-10674	223	2	anthropomorphism	anthropomorphism	NOUN
easat-10674	223	3	construct	construct	NOUN
easat-10674	223	4	also	also	ADV
easat-10674	223	5	meets	meet	VERB
easat-10674	223	6	the	the	DET
easat-10674	223	7	criteria	criterion	NOUN
easat-10674	223	8	with	with	ADP
easat-10674	223	9	a	a	DET
easat-10674	223	10	cronbach	cronbach	NOUN
easat-10674	223	11	's	's	PART
easat-10674	223	12	alpha	alpha	NOUN
easat-10674	223	13	of	of	ADP
easat-10674	223	14	0.781	0.781	NUM
easat-10674	223	15	,	,	PUNCT
easat-10674	223	16	cr	cr	NOUN
easat-10674	223	17	of	of	ADP
easat-10674	223	18	0.872	0.872	NUM
easat-10674	223	19	,	,	PUNCT
easat-10674	223	20	and	and	CCONJ
easat-10674	223	21	ave	ave	NOUN
easat-10674	223	22	of	of	ADP
easat-10674	223	23	0.694	0.694	NUM
easat-10674	223	24	.	.	PUNCT
easat-10674	224	1	the	the	DET
easat-10674	224	2	conversational	conversational	ADJ
easat-10674	224	3	capability	capability	NOUN
easat-10674	224	4	construct	construct	NOUN
easat-10674	224	5	has	have	VERB
easat-10674	224	6	a	a	DET
easat-10674	224	7	cronbach	cronbach	NOUN
easat-10674	224	8	's	's	PART
easat-10674	224	9	alpha	alpha	NOUN
easat-10674	224	10	of	of	ADP
easat-10674	224	11	0.739	0.739	NUM
easat-10674	224	12	,	,	PUNCT
easat-10674	224	13	cr	cr	NOUN
easat-10674	224	14	of	of	ADP
easat-10674	224	15	0.851	0.851	NUM
easat-10674	224	16	,	,	PUNCT
easat-10674	224	17	and	and	CCONJ
easat-10674	224	18	ave	ave	NOUN
easat-10674	224	19	of	of	ADP
easat-10674	224	20	0.656	0.656	NUM
easat-10674	224	21	,	,	PUNCT
easat-10674	224	22	which	which	PRON
easat-10674	224	23	,	,	PUNCT
easat-10674	224	24	although	although	SCONJ
easat-10674	224	25	relatively	relatively	ADV
easat-10674	224	26	lower	low	ADJ
easat-10674	224	27	than	than	ADP
easat-10674	224	28	the	the	DET
easat-10674	224	29	other	other	ADJ
easat-10674	224	30	constructs	construct	NOUN
easat-10674	224	31	,	,	PUNCT
easat-10674	224	32	still	still	ADV
easat-10674	224	33	exceeds	exceed	VERB
easat-10674	224	34	the	the	DET
easat-10674	224	35	recommended	recommend	VERB
easat-10674	224	36	threshold	threshold	NOUN
easat-10674	224	37	.	.	PUNCT
easat-10674	225	1	furthermore	furthermore	ADV
easat-10674	225	2	,	,	PUNCT
easat-10674	225	3	the	the	DET
easat-10674	225	4	user	user	NOUN
easat-10674	225	5	satisfaction	satisfaction	NOUN
easat-10674	225	6	construct	construct	NOUN
easat-10674	225	7	demonstrates	demonstrate	VERB
easat-10674	225	8	high	high	ADJ
easat-10674	225	9	internal	internal	ADJ
easat-10674	225	10	consistency	consistency	NOUN
easat-10674	225	11	with	with	ADP
easat-10674	225	12	a	a	DET
easat-10674	225	13	cronbach	cronbach	NOUN
easat-10674	225	14	's	's	PART
easat-10674	225	15	alpha	alpha	NOUN
easat-10674	225	16	of	of	ADP
easat-10674	225	17	0.843	0.843	NUM
easat-10674	225	18	,	,	PUNCT
easat-10674	225	19	cr	cr	NOUN
easat-10674	225	20	of	of	ADP
easat-10674	225	21	0.906	0.906	NUM
easat-10674	225	22	,	,	PUNCT
easat-10674	225	23	and	and	CCONJ
easat-10674	225	24	ave	ave	NOUN
easat-10674	225	25	of	of	ADP
easat-10674	225	26	0.762	0.762	NUM
easat-10674	225	27	.	.	PUNCT
easat-10674	226	1	the	the	DET
easat-10674	226	2	trust	trust	NOUN
easat-10674	226	3	construct	construct	NOUN
easat-10674	226	4	is	be	AUX
easat-10674	226	5	also	also	ADV
easat-10674	226	6	deemed	deem	VERB
easat-10674	226	7	reliable	reliable	ADJ
easat-10674	226	8	with	with	ADP
easat-10674	226	9	a	a	DET
easat-10674	226	10	cronbach	cronbach	NOUN
easat-10674	226	11	's	's	PART
easat-10674	226	12	alpha	alpha	NOUN
easat-10674	226	13	of	of	ADP
easat-10674	226	14	0.705	0.705	NUM
easat-10674	226	15	,	,	PUNCT
easat-10674	226	16	cr	cr	NOUN
easat-10674	226	17	of	of	ADP
easat-10674	226	18	0.829	0.829	NUM
easat-10674	226	19	,	,	PUNCT
easat-10674	226	20	and	and	CCONJ
easat-10674	226	21	ave	ave	NOUN
easat-10674	226	22	of	of	ADP
easat-10674	226	23	0.617	0.617	NUM
easat-10674	226	24	.	.	PUNCT
easat-10674	227	1	the	the	DET
easat-10674	227	2	intention	intention	NOUN
easat-10674	227	3	of	of	ADP
easat-10674	227	4	continuous	continuous	ADJ
easat-10674	227	5	use	use	NOUN
easat-10674	227	6	construct	construct	NOUN
easat-10674	227	7	achieves	achieve	VERB
easat-10674	227	8	a	a	DET
easat-10674	227	9	cronbach	cronbach	NOUN
easat-10674	227	10	's	's	PART
easat-10674	227	11	alpha	alpha	NOUN
easat-10674	227	12	of	of	ADP
easat-10674	227	13	0.776	0.776	NUM
easat-10674	227	14	,	,	PUNCT
easat-10674	227	15	cr	cr	NOUN
easat-10674	227	16	of	of	ADP
easat-10674	227	17	0.870	0.870	NUM
easat-10674	227	18	,	,	PUNCT
easat-10674	227	19	and	and	CCONJ
easat-10674	227	20	ave	ave	NOUN
easat-10674	227	21	of	of	ADP
easat-10674	227	22	0.690	0.690	NUM
easat-10674	227	23	,	,	PUNCT
easat-10674	227	24	indicating	indicate	VERB
easat-10674	227	25	that	that	SCONJ
easat-10674	227	26	the	the	DET
easat-10674	227	27	instrument	instrument	NOUN
easat-10674	227	28	has	have	VERB
easat-10674	227	29	good	good	ADJ
easat-10674	227	30	reliability	reliability	NOUN
easat-10674	227	31	and	and	CCONJ
easat-10674	227	32	strong	strong	ADJ
easat-10674	227	33	convergent	convergent	NOUN
easat-10674	227	34	validity	validity	NOUN
easat-10674	227	35	.	.	PUNCT
easat-10674	228	1	overall	overall	ADV
easat-10674	228	2	,	,	PUNCT
easat-10674	228	3	these	these	DET
easat-10674	228	4	results	result	NOUN
easat-10674	228	5	indicate	indicate	VERB
easat-10674	228	6	that	that	SCONJ
easat-10674	228	7	all	all	DET
easat-10674	228	8	constructs	construct	NOUN
easat-10674	228	9	used	use	VERB
easat-10674	228	10	in	in	ADP
easat-10674	228	11	the	the	DET
easat-10674	228	12	study	study	NOUN
easat-10674	228	13	have	have	AUX
easat-10674	228	14	met	meet	VERB
easat-10674	228	15	the	the	DET
easat-10674	228	16	criteria	criterion	NOUN
easat-10674	228	17	for	for	ADP
easat-10674	228	18	reliability	reliability	NOUN
easat-10674	228	19	and	and	CCONJ
easat-10674	228	20	convergent	convergent	NOUN
easat-10674	228	21	validity	validity	NOUN
easat-10674	228	22	.	.	PUNCT
easat-10674	229	1	therefore	therefore	ADV
easat-10674	229	2	,	,	PUNCT
easat-10674	229	3	the	the	DET
easat-10674	229	4	research	research	NOUN
easat-10674	229	5	instrument	instrument	NOUN
easat-10674	229	6	can	can	AUX
easat-10674	229	7	be	be	AUX
easat-10674	229	8	declared	declare	VERB
easat-10674	229	9	suitable	suitable	ADJ
easat-10674	229	10	for	for	ADP
easat-10674	229	11	use	use	NOUN
easat-10674	229	12	in	in	ADP
easat-10674	229	13	the	the	DET
easat-10674	229	14	subsequent	subsequent	ADJ
easat-10674	229	15	structural	structural	ADJ
easat-10674	229	16	model	model	NOUN
easat-10674	229	17	analysis	analysis	NOUN
easat-10674	229	18	stage	stage	NOUN
easat-10674	229	19	.	.	PUNCT
easat-10674	230	1	4.4	4.4	NUM
easat-10674	230	2	.	.	PUNCT
easat-10674	231	1	new	new	ADJ
easat-10674	231	2	data	datum	NOUN
easat-10674	231	3	collection	collection	NOUN
easat-10674	231	4	after	after	SCONJ
easat-10674	231	5	the	the	DET
easat-10674	231	6	scale	scale	NOUN
easat-10674	231	7	purification	purification	NOUN
easat-10674	231	8	stage	stage	NOUN
easat-10674	231	9	resulted	result	VERB
easat-10674	231	10	in	in	ADP
easat-10674	231	11	a	a	DET
easat-10674	231	12	valid	valid	ADJ
easat-10674	231	13	and	and	CCONJ
easat-10674	231	14	reliable	reliable	ADJ
easat-10674	231	15	research	research	NOUN
easat-10674	231	16	instrument	instrument	NOUN
easat-10674	231	17	,	,	PUNCT
easat-10674	231	18	the	the	DET
easat-10674	231	19	next	next	ADJ
easat-10674	231	20	step	step	NOUN
easat-10674	231	21	was	be	AUX
easat-10674	231	22	to	to	PART
easat-10674	231	23	collect	collect	VERB
easat-10674	231	24	new	new	ADJ
easat-10674	231	25	data	datum	NOUN
easat-10674	231	26	from	from	ADP
easat-10674	231	27	a	a	DET
easat-10674	231	28	larger	large	ADJ
easat-10674	231	29	sample	sample	NOUN
easat-10674	231	30	of	of	ADP
easat-10674	231	31	213	213	NUM
easat-10674	231	32	respondents	respondent	NOUN
easat-10674	231	33	.	.	PUNCT
easat-10674	232	1	this	this	DET
easat-10674	232	2	number	number	NOUN
easat-10674	232	3	was	be	AUX
easat-10674	232	4	chosen	choose	VERB
easat-10674	232	5	to	to	PART
easat-10674	232	6	meet	meet	VERB
easat-10674	232	7	the	the	DET
easat-10674	232	8	needs	need	NOUN
easat-10674	232	9	of	of	ADP
easat-10674	232	10	quantitative	quantitative	ADJ
easat-10674	232	11	analysis	analysis	NOUN
easat-10674	232	12	,	,	PUNCT
easat-10674	232	13	particularly	particularly	ADV
easat-10674	232	14	in	in	ADP
easat-10674	232	15	the	the	DET
easat-10674	232	16	partial	partial	ADJ
easat-10674	232	17	least	least	ADJ
easat-10674	232	18	squares	square	NOUN
easat-10674	232	19	–	–	PUNCT
easat-10674	232	20	structural	structural	ADJ
easat-10674	232	21	equation	equation	NOUN
easat-10674	232	22	modeling	modeling	NOUN
easat-10674	232	23	(	(	PUNCT
easat-10674	232	24	pls	pls	INTJ
easat-10674	232	25	-	-	PUNCT
easat-10674	232	26	sem	sem	NOUN
easat-10674	232	27	)	)	PUNCT
easat-10674	232	28	approach	approach	NOUN
easat-10674	232	29	,	,	PUNCT
easat-10674	232	30	which	which	PRON
easat-10674	232	31	requires	require	VERB
easat-10674	232	32	a	a	DET
easat-10674	232	33	sufficiently	sufficiently	ADV
easat-10674	232	34	large	large	ADJ
easat-10674	232	35	sample	sample	NOUN
easat-10674	232	36	size	size	NOUN
easat-10674	232	37	for	for	ADP
easat-10674	232	38	more	more	ADV
easat-10674	232	39	reliable	reliable	ADJ
easat-10674	232	40	and	and	CCONJ
easat-10674	232	41	representative	representative	ADJ
easat-10674	232	42	analysis	analysis	NOUN
easat-10674	232	43	results	result	NOUN
easat-10674	232	44	[	[	X
easat-10674	232	45	61	61	NUM
easat-10674	232	46	]	]	PUNCT
easat-10674	232	47	.	.	PUNCT
easat-10674	233	1	the	the	DET
easat-10674	233	2	questionnaire	questionnaire	NOUN
easat-10674	233	3	was	be	AUX
easat-10674	233	4	distributed	distribute	VERB
easat-10674	233	5	online	online	ADV
easat-10674	233	6	through	through	ADP
easat-10674	233	7	the	the	DET
easat-10674	233	8	google	google	PROPN
easat-10674	233	9	forms	form	NOUN
easat-10674	233	10	platform	platform	NOUN
easat-10674	233	11	.	.	PUNCT
easat-10674	234	1	the	the	DET
easat-10674	234	2	data	datum	NOUN
easat-10674	234	3	obtained	obtain	VERB
easat-10674	234	4	at	at	ADP
easat-10674	234	5	this	this	DET
easat-10674	234	6	stage	stage	NOUN
easat-10674	234	7	was	be	AUX
easat-10674	234	8	no	no	ADV
easat-10674	234	9	longer	long	ADV
easat-10674	234	10	solely	solely	ADV
easat-10674	234	11	to	to	PART
easat-10674	234	12	test	test	VERB
easat-10674	234	13	respondents	respondent	NOUN
easat-10674	234	14	'	'	PART
easat-10674	234	15	understanding	understanding	NOUN
easat-10674	234	16	of	of	ADP
easat-10674	234	17	the	the	DET
easat-10674	234	18	statement	statement	NOUN
easat-10674	234	19	items	item	NOUN
easat-10674	234	20	but	but	CCONJ
easat-10674	234	21	was	be	AUX
easat-10674	234	22	used	use	VERB
easat-10674	234	23	directly	directly	ADV
easat-10674	234	24	for	for	ADP
easat-10674	234	25	testing	test	VERB
easat-10674	234	26	the	the	DET
easat-10674	234	27	research	research	NOUN
easat-10674	234	28	model	model	NOUN
easat-10674	234	29	.	.	PUNCT
easat-10674	235	1	using	use	VERB
easat-10674	235	2	this	this	DET
easat-10674	235	3	new	new	ADJ
easat-10674	235	4	data	datum	NOUN
easat-10674	235	5	,	,	PUNCT
easat-10674	235	6	a	a	DET
easat-10674	235	7	pls	pls	ADJ
easat-10674	235	8	-	-	PUNCT
easat-10674	235	9	sem	sem	NOUN
easat-10674	235	10	analysis	analysis	NOUN
easat-10674	235	11	was	be	AUX
easat-10674	235	12	conducted	conduct	VERB
easat-10674	235	13	to	to	PART
easat-10674	235	14	test	test	VERB
easat-10674	235	15	the	the	DET
easat-10674	235	16	relationships	relationship	NOUN
easat-10674	235	17	between	between	ADP
easat-10674	235	18	latent	latent	NOUN
easat-10674	235	19	variables	variable	NOUN
easat-10674	235	20	,	,	PUNCT
easat-10674	235	21	assess	assess	VERB
easat-10674	235	22	the	the	DET
easat-10674	235	23	quality	quality	NOUN
easat-10674	235	24	of	of	ADP
easat-10674	235	25	the	the	DET
easat-10674	235	26	measurement	measurement	NOUN
easat-10674	235	27	model	model	NOUN
easat-10674	235	28	and	and	CCONJ
easat-10674	235	29	the	the	DET
easat-10674	235	30	structural	structural	ADJ
easat-10674	235	31	model	model	NOUN
easat-10674	235	32	,	,	PUNCT
easat-10674	235	33	and	and	CCONJ
easat-10674	235	34	test	test	VERB
easat-10674	235	35	the	the	DET
easat-10674	235	36	formulated	formulate	VERB
easat-10674	235	37	hypotheses	hypothesis	NOUN
easat-10674	235	38	.	.	PUNCT
easat-10674	236	1	with	with	ADP
easat-10674	236	2	new	new	ADJ
easat-10674	236	3	data	datum	NOUN
easat-10674	236	4	collection	collection	NOUN
easat-10674	236	5	involving	involve	VERB
easat-10674	236	6	a	a	DET
easat-10674	236	7	larger	large	ADJ
easat-10674	236	8	number	number	NOUN
easat-10674	236	9	of	of	ADP
easat-10674	236	10	respondents	respondent	NOUN
easat-10674	236	11	,	,	PUNCT
easat-10674	236	12	this	this	DET
easat-10674	236	13	study	study	NOUN
easat-10674	236	14	is	be	AUX
easat-10674	236	15	expected	expect	VERB
easat-10674	236	16	to	to	PART
easat-10674	236	17	provide	provide	VERB
easat-10674	236	18	more	more	ADV
easat-10674	236	19	methodologically	methodologically	ADV
easat-10674	236	20	robust	robust	ADJ
easat-10674	236	21	testing	testing	NOUN
easat-10674	236	22	results	result	NOUN
easat-10674	236	23	and	and	CCONJ
easat-10674	236	24	support	support	VERB
easat-10674	236	25	more	more	ADJ
easat-10674	236	26	valid	valid	ADJ
easat-10674	236	27	conclusions	conclusion	NOUN
easat-10674	236	28	regarding	regard	VERB
easat-10674	236	29	the	the	DET
easat-10674	236	30	quality	quality	NOUN
easat-10674	236	31	of	of	ADP
easat-10674	236	32	ai	ai	PROPN
easat-10674	236	33	chatbots	chatbot	NOUN
easat-10674	236	34	in	in	ADP
easat-10674	236	35	user	user	NOUN
easat-10674	236	36	experience	experience	NOUN
easat-10674	236	37	-	-	PUNCT
easat-10674	236	38	based	base	VERB
easat-10674	236	39	customer	customer	NOUN
easat-10674	236	40	service	service	NOUN
easat-10674	236	41	.	.	PUNCT
easat-10674	237	1	1424	1424	NUM
easat-10674	237	2	edelweiss	edelweiss	PROPN
easat-10674	237	3	applied	apply	VERB
easat-10674	237	4	science	science	NOUN
easat-10674	237	5	and	and	CCONJ
easat-10674	237	6	technology	technology	NOUN
easat-10674	237	7	issn	issn	PROPN
easat-10674	237	8	:	:	PUNCT
easat-10674	237	9	2576	2576	NUM
easat-10674	237	10	-	-	SYM
easat-10674	237	11	8484	8484	NUM
easat-10674	237	12	vol	vol	NOUN
easat-10674	237	13	.	.	PROPN
easat-10674	238	1	9	9	NUM
easat-10674	238	2	,	,	PUNCT
easat-10674	238	3	no	no	INTJ
easat-10674	238	4	.	.	NOUN
easat-10674	238	5	10	10	NUM
easat-10674	238	6	:	:	SYM
easat-10674	238	7	1416	1416	NUM
easat-10674	238	8	-	-	SYM
easat-10674	238	9	1436	1436	NUM
easat-10674	238	10	,	,	PUNCT
easat-10674	238	11	2025	2025	NUM
easat-10674	238	12	doi	doi	NOUN
easat-10674	238	13	:	:	PUNCT
easat-10674	239	1	10.55214/2576	10.55214/2576	NUM
easat-10674	239	2	-	-	SYM
easat-10674	239	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	239	4	©	©	PROPN
easat-10674	239	5	2025	2025	NUM
easat-10674	239	6	by	by	ADP
easat-10674	239	7	the	the	DET
easat-10674	239	8	authors	author	NOUN
easat-10674	239	9	;	;	PUNCT
easat-10674	239	10	licensee	licensee	PROPN
easat-10674	239	11	learning	learning	NOUN
easat-10674	239	12	gate	gate	VERB
easat-10674	239	13	4.5	4.5	NUM
easat-10674	239	14	.	.	PUNCT
easat-10674	240	1	test	test	NOUN
easat-10674	240	2	of	of	ADP
easat-10674	240	3	the	the	DET
easat-10674	240	4	measurement	measurement	NOUN
easat-10674	240	5	model	model	NOUN
easat-10674	240	6	(	(	PUNCT
easat-10674	240	7	outer	outer	ADJ
easat-10674	240	8	model	model	NOUN
easat-10674	240	9	)	)	PUNCT
easat-10674	240	10	after	after	SCONJ
easat-10674	240	11	a	a	DET
easat-10674	240	12	sufficient	sufficient	ADJ
easat-10674	240	13	amount	amount	NOUN
easat-10674	240	14	of	of	ADP
easat-10674	240	15	data	datum	NOUN
easat-10674	240	16	has	have	AUX
easat-10674	240	17	been	be	AUX
easat-10674	240	18	collected	collect	VERB
easat-10674	240	19	,	,	PUNCT
easat-10674	240	20	the	the	DET
easat-10674	240	21	next	next	ADJ
easat-10674	240	22	step	step	NOUN
easat-10674	240	23	is	be	AUX
easat-10674	240	24	to	to	PART
easat-10674	240	25	assess	assess	VERB
easat-10674	240	26	the	the	DET
easat-10674	240	27	validity	validity	NOUN
easat-10674	240	28	and	and	CCONJ
easat-10674	240	29	reliability	reliability	NOUN
easat-10674	240	30	of	of	ADP
easat-10674	240	31	the	the	DET
easat-10674	240	32	research	research	NOUN
easat-10674	240	33	instrument	instrument	NOUN
easat-10674	240	34	.	.	PUNCT
easat-10674	241	1	this	this	DET
easat-10674	241	2	testing	testing	NOUN
easat-10674	241	3	aims	aim	VERB
easat-10674	241	4	to	to	PART
easat-10674	241	5	ensure	ensure	VERB
easat-10674	241	6	that	that	SCONJ
easat-10674	241	7	the	the	DET
easat-10674	241	8	constructs	construct	NOUN
easat-10674	241	9	used	use	VERB
easat-10674	241	10	are	be	AUX
easat-10674	241	11	truly	truly	ADV
easat-10674	241	12	well	well	ADV
easat-10674	241	13	-	-	PUNCT
easat-10674	241	14	measured	measure	VERB
easat-10674	241	15	and	and	CCONJ
easat-10674	241	16	can	can	AUX
easat-10674	241	17	accurately	accurately	ADV
easat-10674	241	18	represent	represent	VERB
easat-10674	241	19	the	the	DET
easat-10674	241	20	latent	latent	NOUN
easat-10674	241	21	variables	variable	NOUN
easat-10674	241	22	.	.	PUNCT
easat-10674	242	1	first	first	ADV
easat-10674	242	2	,	,	PUNCT
easat-10674	242	3	reliability	reliability	NOUN
easat-10674	242	4	testing	testing	NOUN
easat-10674	242	5	was	be	AUX
easat-10674	242	6	conducted	conduct	VERB
easat-10674	242	7	:	:	PUNCT
easat-10674	242	8	cronbach	cronbach	PROPN
easat-10674	242	9	's	's	PART
easat-10674	242	10	alpha	alpha	NOUN
easat-10674	242	11	and	and	CCONJ
easat-10674	242	12	composite	composite	ADJ
easat-10674	242	13	reliability	reliability	NOUN
easat-10674	242	14	(	(	PUNCT
easat-10674	242	15	cr	cr	X
easat-10674	242	16	≥	≥	NUM
easat-10674	242	17	0.70	0.70	NUM
easat-10674	242	18	)	)	PUNCT
easat-10674	242	19	.	.	PUNCT
easat-10674	243	1	a	a	DET
easat-10674	243	2	construct	construct	NOUN
easat-10674	243	3	is	be	AUX
easat-10674	243	4	considered	consider	VERB
easat-10674	243	5	reliable	reliable	ADJ
easat-10674	243	6	if	if	SCONJ
easat-10674	243	7	its	its	PRON
easat-10674	243	8	cr	cr	PROPN
easat-10674	243	9	value	value	NOUN
easat-10674	243	10	is	be	AUX
easat-10674	243	11	greater	great	ADJ
easat-10674	243	12	than	than	ADP
easat-10674	243	13	0.70	0.70	NUM
easat-10674	244	1	[	[	X
easat-10674	244	2	60	60	NUM
easat-10674	244	3	]	]	PUNCT
easat-10674	244	4	.	.	PUNCT
easat-10674	245	1	table	table	NOUN
easat-10674	245	2	3	3	X
easat-10674	245	3	.	.	PUNCT
easat-10674	246	1	reliably	reliably	ADV
easat-10674	246	2	testing	testing	NOUN
easat-10674	246	3	:	:	PUNCT
easat-10674	246	4	cronbach	cronbach	VERB
easat-10674	246	5	’s	’s	PART
easat-10674	246	6	alpha	alpha	NOUN
easat-10674	246	7	and	and	CCONJ
easat-10674	246	8	composite	composite	ADJ
easat-10674	246	9	reliability	reliability	NOUN
easat-10674	246	10	.	.	PUNCT
easat-10674	247	1	cronbach	cronbach	PROPN
easat-10674	247	2	's	's	PART
easat-10674	247	3	alpha	alpha	ADJ
easat-10674	247	4	composite	composite	ADJ
easat-10674	247	5	reliability	reliability	NOUN
easat-10674	247	6	(	(	PUNCT
easat-10674	247	7	rho_c	rho_c	NOUN
easat-10674	247	8	)	)	PUNCT
easat-10674	247	9	average	average	ADJ
easat-10674	247	10	variance	variance	NOUN
easat-10674	247	11	extracted	extract	VERB
easat-10674	247	12	(	(	PUNCT
easat-10674	247	13	ave	ave	NOUN
easat-10674	247	14	)	)	PUNCT
easat-10674	247	15	system	system	NOUN
easat-10674	247	16	quality	quality	NOUN
easat-10674	247	17	0.913	0.913	NUM
easat-10674	247	18	0.913	0.913	NUM
easat-10674	247	19	0.933	0.933	NUM
easat-10674	247	20	information	information	NOUN
easat-10674	247	21	quality	quality	NOUN
easat-10674	247	22	0.913	0.913	NUM
easat-10674	247	23	0.915	0.915	NUM
easat-10674	247	24	0.935	0.935	NUM
easat-10674	247	25	service	service	NOUN
easat-10674	247	26	quality	quality	NOUN
easat-10674	247	27	0.908	0.908	NUM
easat-10674	247	28	0.912	0.912	NUM
easat-10674	247	29	0.931	0.931	NUM
easat-10674	247	30	anthropomorphism	anthropomorphism	NOUN
easat-10674	247	31	0.860	0.860	NUM
easat-10674	247	32	0.866	0.866	NUM
easat-10674	247	33	0.915	0.915	NUM
easat-10674	247	34	conversational	conversational	ADJ
easat-10674	247	35	capability	capability	NOUN
easat-10674	247	36	0.875	0.875	NUM
easat-10674	247	37	0.877	0.877	NUM
easat-10674	247	38	0.923	0.923	NUM
easat-10674	247	39	user	user	NOUN
easat-10674	247	40	satisfaction	satisfaction	NOUN
easat-10674	247	41	0.929	0.929	NUM
easat-10674	247	42	0.929	0.929	NUM
easat-10674	247	43	0.955	0.955	NUM
easat-10674	247	44	trust	trust	NOUN
easat-10674	247	45	0.889	0.889	NUM
easat-10674	247	46	0.890	0.890	NUM
easat-10674	247	47	0.931	0.931	NUM
easat-10674	247	48	intention	intention	NOUN
easat-10674	247	49	of	of	ADP
easat-10674	247	50	continuous	continuous	ADJ
easat-10674	247	51	use	use	NOUN
easat-10674	247	52	0.932	0.932	NUM
easat-10674	247	53	0.932	0.932	NUM
easat-10674	247	54	0.957	0.957	NUM
easat-10674	247	55	table	table	NOUN
easat-10674	247	56	3	3	NUM
easat-10674	247	57	,	,	PUNCT
easat-10674	247	58	which	which	PRON
easat-10674	247	59	illustrates	illustrate	VERB
easat-10674	247	60	all	all	DET
easat-10674	247	61	the	the	DET
easat-10674	247	62	constructs	construct	NOUN
easat-10674	247	63	in	in	ADP
easat-10674	247	64	this	this	DET
easat-10674	247	65	study	study	NOUN
easat-10674	247	66	,	,	PUNCT
easat-10674	247	67	shows	show	VERB
easat-10674	247	68	excellent	excellent	ADJ
easat-10674	247	69	criteria	criterion	NOUN
easat-10674	247	70	.	.	PUNCT
easat-10674	248	1	the	the	DET
easat-10674	248	2	system	system	NOUN
easat-10674	248	3	quality	quality	NOUN
easat-10674	248	4	construct	construct	NOUN
easat-10674	248	5	has	have	VERB
easat-10674	248	6	a	a	DET
easat-10674	248	7	cronbach	cronbach	NOUN
easat-10674	248	8	's	's	PART
easat-10674	248	9	alpha	alpha	NOUN
easat-10674	248	10	of	of	ADP
easat-10674	248	11	0.913	0.913	NUM
easat-10674	248	12	,	,	PUNCT
easat-10674	248	13	cr	cr	NOUN
easat-10674	248	14	of	of	ADP
easat-10674	248	15	0.913	0.913	NUM
easat-10674	248	16	,	,	PUNCT
easat-10674	248	17	and	and	CCONJ
easat-10674	248	18	ave	ave	NOUN
easat-10674	248	19	of	of	ADP
easat-10674	248	20	0.933	0.933	NUM
easat-10674	248	21	.	.	PUNCT
easat-10674	249	1	this	this	PRON
easat-10674	249	2	indicates	indicate	VERB
easat-10674	249	3	very	very	ADV
easat-10674	249	4	high	high	ADJ
easat-10674	249	5	internal	internal	ADJ
easat-10674	249	6	consistency	consistency	NOUN
easat-10674	249	7	and	and	CCONJ
easat-10674	249	8	the	the	DET
easat-10674	249	9	indicator	indicator	NOUN
easat-10674	249	10	's	's	PART
easat-10674	249	11	ability	ability	NOUN
easat-10674	249	12	to	to	PART
easat-10674	249	13	explain	explain	VERB
easat-10674	249	14	construct	construct	VERB
easat-10674	249	15	variance	variance	NOUN
easat-10674	249	16	exceeding	exceed	VERB
easat-10674	249	17	the	the	DET
easat-10674	249	18	minimum	minimum	ADJ
easat-10674	249	19	threshold	threshold	NOUN
easat-10674	249	20	.	.	PUNCT
easat-10674	250	1	the	the	DET
easat-10674	250	2	information	information	NOUN
easat-10674	250	3	quality	quality	NOUN
easat-10674	250	4	construct	construct	NOUN
easat-10674	250	5	obtained	obtain	VERB
easat-10674	250	6	a	a	DET
easat-10674	250	7	cronbach	cronbach	NOUN
easat-10674	250	8	's	's	PART
easat-10674	250	9	alpha	alpha	NOUN
easat-10674	250	10	of	of	ADP
easat-10674	250	11	0.913	0.913	NUM
easat-10674	250	12	,	,	PUNCT
easat-10674	250	13	cr	cr	NOUN
easat-10674	250	14	of	of	ADP
easat-10674	250	15	0.915	0.915	NUM
easat-10674	250	16	,	,	PUNCT
easat-10674	250	17	and	and	CCONJ
easat-10674	250	18	ave	ave	NOUN
easat-10674	250	19	of	of	ADP
easat-10674	250	20	0.935	0.935	NUM
easat-10674	250	21	,	,	PUNCT
easat-10674	250	22	which	which	PRON
easat-10674	250	23	also	also	ADV
easat-10674	250	24	indicates	indicate	VERB
easat-10674	250	25	strong	strong	ADJ
easat-10674	250	26	reliability	reliability	NOUN
easat-10674	250	27	and	and	CCONJ
easat-10674	250	28	convergent	convergent	NOUN
easat-10674	250	29	validity	validity	NOUN
easat-10674	250	30	.	.	PUNCT
easat-10674	251	1	similarly	similarly	ADV
easat-10674	251	2	,	,	PUNCT
easat-10674	251	3	the	the	DET
easat-10674	251	4	service	service	NOUN
easat-10674	251	5	quality	quality	NOUN
easat-10674	251	6	construct	construct	NOUN
easat-10674	251	7	recorded	record	VERB
easat-10674	251	8	a	a	DET
easat-10674	251	9	cronbach	cronbach	NOUN
easat-10674	251	10	's	's	PART
easat-10674	251	11	alpha	alpha	NOUN
easat-10674	251	12	of	of	ADP
easat-10674	251	13	0.908	0.908	NUM
easat-10674	251	14	,	,	PUNCT
easat-10674	251	15	cr	cr	NOUN
easat-10674	251	16	of	of	ADP
easat-10674	251	17	0.912	0.912	NUM
easat-10674	251	18	,	,	PUNCT
easat-10674	251	19	and	and	CCONJ
easat-10674	251	20	ave	ave	NOUN
easat-10674	251	21	of	of	ADP
easat-10674	251	22	0.931	0.931	NUM
easat-10674	251	23	.	.	PUNCT
easat-10674	252	1	the	the	DET
easat-10674	252	2	anthropomorphism	anthropomorphism	NOUN
easat-10674	252	3	construct	construct	VERB
easat-10674	252	4	had	have	VERB
easat-10674	252	5	values	value	NOUN
easat-10674	252	6	of	of	ADP
easat-10674	252	7	cronbach	cronbach	NOUN
easat-10674	252	8	's	's	PART
easat-10674	252	9	alpha	alpha	NOUN
easat-10674	252	10	0.860	0.860	NUM
easat-10674	252	11	,	,	PUNCT
easat-10674	252	12	cr	cr	ADP
easat-10674	252	13	0.866	0.866	NUM
easat-10674	252	14	,	,	PUNCT
easat-10674	252	15	and	and	CCONJ
easat-10674	252	16	ave	ave	NOUN
easat-10674	252	17	0.915	0.915	NUM
easat-10674	252	18	,	,	PUNCT
easat-10674	252	19	while	while	SCONJ
easat-10674	252	20	conversational	conversational	ADJ
easat-10674	252	21	capability	capability	NOUN
easat-10674	252	22	obtained	obtain	VERB
easat-10674	252	23	cronbach	cronbach	NOUN
easat-10674	252	24	's	's	PART
easat-10674	252	25	alpha	alpha	NOUN
easat-10674	252	26	0.875	0.875	NUM
easat-10674	252	27	,	,	PUNCT
easat-10674	252	28	cr	cr	ADP
easat-10674	252	29	0.877	0.877	NUM
easat-10674	252	30	,	,	PUNCT
easat-10674	252	31	and	and	CCONJ
easat-10674	252	32	ave	ave	VERB
easat-10674	252	33	0.923	0.923	NUM
easat-10674	252	34	.	.	PUNCT
easat-10674	253	1	the	the	DET
easat-10674	253	2	user	user	NOUN
easat-10674	253	3	satisfaction	satisfaction	NOUN
easat-10674	253	4	construct	construct	NOUN
easat-10674	253	5	demonstrated	demonstrate	VERB
easat-10674	253	6	cronbach	cronbach	PROPN
easat-10674	253	7	's	's	PART
easat-10674	253	8	alpha	alpha	NOUN
easat-10674	253	9	of	of	ADP
easat-10674	253	10	0.929	0.929	NUM
easat-10674	253	11	,	,	PUNCT
easat-10674	253	12	cr	cr	NOUN
easat-10674	253	13	of	of	ADP
easat-10674	253	14	0.929	0.929	NUM
easat-10674	253	15	,	,	PUNCT
easat-10674	253	16	and	and	CCONJ
easat-10674	253	17	ave	ave	NOUN
easat-10674	253	18	of	of	ADP
easat-10674	253	19	0.955	0.955	NUM
easat-10674	253	20	.	.	PUNCT
easat-10674	254	1	furthermore	furthermore	ADV
easat-10674	254	2	,	,	PUNCT
easat-10674	254	3	the	the	DET
easat-10674	254	4	trust	trust	NOUN
easat-10674	254	5	construct	construct	NOUN
easat-10674	254	6	also	also	ADV
easat-10674	254	7	meets	meet	VERB
easat-10674	254	8	the	the	DET
easat-10674	254	9	criteria	criterion	NOUN
easat-10674	254	10	with	with	ADP
easat-10674	254	11	cronbach	cronbach	PROPN
easat-10674	254	12	's	's	PART
easat-10674	254	13	alpha	alpha	NOUN
easat-10674	254	14	0.889	0.889	NUM
easat-10674	254	15	,	,	PUNCT
easat-10674	254	16	cr	cr	ADP
easat-10674	254	17	0.890	0.890	NUM
easat-10674	254	18	,	,	PUNCT
easat-10674	254	19	and	and	CCONJ
easat-10674	254	20	ave	ave	VERB
easat-10674	254	21	0.931	0.931	NUM
easat-10674	254	22	.	.	PUNCT
easat-10674	255	1	finally	finally	ADV
easat-10674	255	2	,	,	PUNCT
easat-10674	255	3	the	the	DET
easat-10674	255	4	intention	intention	NOUN
easat-10674	255	5	of	of	ADP
easat-10674	255	6	continuous	continuous	ADJ
easat-10674	255	7	use	use	NOUN
easat-10674	255	8	construct	construct	NOUN
easat-10674	255	9	demonstrates	demonstrate	VERB
easat-10674	255	10	excellent	excellent	ADJ
easat-10674	255	11	reliability	reliability	NOUN
easat-10674	255	12	and	and	CCONJ
easat-10674	255	13	convergent	convergent	NOUN
easat-10674	255	14	validity	validity	NOUN
easat-10674	255	15	with	with	ADP
easat-10674	255	16	a	a	DET
easat-10674	255	17	cronbach	cronbach	NOUN
easat-10674	255	18	's	's	PART
easat-10674	255	19	alpha	alpha	NOUN
easat-10674	255	20	of	of	ADP
easat-10674	255	21	0.932	0.932	NUM
easat-10674	255	22	,	,	PUNCT
easat-10674	255	23	cr	cr	NOUN
easat-10674	255	24	of	of	ADP
easat-10674	255	25	0.932	0.932	NUM
easat-10674	255	26	,	,	PUNCT
easat-10674	255	27	and	and	CCONJ
easat-10674	255	28	ave	ave	NOUN
easat-10674	255	29	of	of	ADP
easat-10674	255	30	0.957	0.957	NUM
easat-10674	255	31	.	.	PUNCT
easat-10674	256	1	overall	overall	ADV
easat-10674	256	2	,	,	PUNCT
easat-10674	256	3	the	the	DET
easat-10674	256	4	test	test	NOUN
easat-10674	256	5	results	result	NOUN
easat-10674	256	6	indicate	indicate	VERB
easat-10674	256	7	that	that	SCONJ
easat-10674	256	8	all	all	DET
easat-10674	256	9	constructs	construct	NOUN
easat-10674	256	10	used	use	VERB
easat-10674	256	11	in	in	ADP
easat-10674	256	12	the	the	DET
easat-10674	256	13	study	study	NOUN
easat-10674	256	14	have	have	AUX
easat-10674	256	15	met	meet	VERB
easat-10674	256	16	the	the	DET
easat-10674	256	17	requirements	requirement	NOUN
easat-10674	256	18	for	for	ADP
easat-10674	256	19	reliability	reliability	NOUN
easat-10674	256	20	and	and	CCONJ
easat-10674	256	21	convergent	convergent	NOUN
easat-10674	256	22	validity	validity	NOUN
easat-10674	256	23	with	with	ADP
easat-10674	256	24	very	very	ADV
easat-10674	256	25	satisfactory	satisfactory	ADJ
easat-10674	256	26	values	value	NOUN
easat-10674	256	27	.	.	PUNCT
easat-10674	257	1	this	this	PRON
easat-10674	257	2	indicates	indicate	VERB
easat-10674	257	3	that	that	SCONJ
easat-10674	257	4	the	the	DET
easat-10674	257	5	research	research	NOUN
easat-10674	257	6	instrument	instrument	NOUN
easat-10674	257	7	is	be	AUX
easat-10674	257	8	truly	truly	ADV
easat-10674	257	9	capable	capable	ADJ
easat-10674	257	10	of	of	ADP
easat-10674	257	11	measuring	measure	VERB
easat-10674	257	12	the	the	DET
easat-10674	257	13	intended	intend	VERB
easat-10674	257	14	constructs	construct	NOUN
easat-10674	257	15	,	,	PUNCT
easat-10674	257	16	making	make	VERB
easat-10674	257	17	it	it	PRON
easat-10674	257	18	suitable	suitable	ADJ
easat-10674	257	19	for	for	ADP
easat-10674	257	20	use	use	NOUN
easat-10674	257	21	in	in	ADP
easat-10674	257	22	structural	structural	ADJ
easat-10674	257	23	model	model	NOUN
easat-10674	257	24	testing	testing	NOUN
easat-10674	257	25	at	at	ADP
easat-10674	257	26	the	the	DET
easat-10674	257	27	next	next	ADJ
easat-10674	257	28	stage	stage	NOUN
easat-10674	257	29	.	.	PUNCT
easat-10674	258	1	second	second	ADJ
easat-10674	258	2	,	,	PUNCT
easat-10674	258	3	convergent	convergent	ADJ
easat-10674	258	4	validity	validity	NOUN
easat-10674	258	5	testing	testing	NOUN
easat-10674	258	6	was	be	AUX
easat-10674	258	7	conducted	conduct	VERB
easat-10674	258	8	using	use	VERB
easat-10674	258	9	the	the	DET
easat-10674	258	10	convergent	convergent	NOUN
easat-10674	258	11	validity	validity	NOUN
easat-10674	258	12	:	:	PUNCT
easat-10674	258	13	outer	outer	ADJ
easat-10674	258	14	loading	loading	NOUN
easat-10674	258	15	(	(	PUNCT
easat-10674	258	16	≥0.70	≥0.70	X
easat-10674	258	17	)	)	PUNCT
easat-10674	258	18	value	value	NOUN
easat-10674	258	19	[	[	X
easat-10674	258	20	62	62	NUM
easat-10674	258	21	]	]	PUNCT
easat-10674	258	22	.	.	PUNCT
easat-10674	259	1	the	the	DET
easat-10674	259	2	results	result	NOUN
easat-10674	259	3	of	of	ADP
easat-10674	259	4	the	the	DET
easat-10674	259	5	outer	outer	ADJ
easat-10674	259	6	loading	loading	NOUN
easat-10674	259	7	test	test	NOUN
easat-10674	259	8	show	show	NOUN
easat-10674	259	9	that	that	SCONJ
easat-10674	259	10	all	all	DET
easat-10674	259	11	indicators	indicator	NOUN
easat-10674	259	12	for	for	ADP
easat-10674	259	13	each	each	DET
easat-10674	259	14	construct	construct	NOUN
easat-10674	259	15	have	have	VERB
easat-10674	259	16	values	value	NOUN
easat-10674	259	17	above	above	ADP
easat-10674	259	18	0.70	0.70	NUM
easat-10674	259	19	,	,	PUNCT
easat-10674	259	20	indicating	indicate	VERB
easat-10674	259	21	that	that	SCONJ
easat-10674	259	22	these	these	DET
easat-10674	259	23	indicators	indicator	NOUN
easat-10674	259	24	effectively	effectively	ADV
easat-10674	259	25	reflect	reflect	VERB
easat-10674	259	26	the	the	DET
easat-10674	259	27	measured	measure	VERB
easat-10674	259	28	constructs	construct	NOUN
easat-10674	259	29	.	.	PUNCT
easat-10674	260	1	for	for	ADP
easat-10674	260	2	example	example	NOUN
easat-10674	260	3	,	,	PUNCT
easat-10674	260	4	anthropomorphism	anthropomorphism	NOUN
easat-10674	260	5	(	(	PUNCT
easat-10674	260	6	3	3	NUM
easat-10674	260	7	indicators	indicator	NOUN
easat-10674	260	8	)	)	PUNCT
easat-10674	260	9	has	have	VERB
easat-10674	260	10	loadings	loading	NOUN
easat-10674	260	11	between	between	ADP
easat-10674	260	12	0.852	0.852	NUM
easat-10674	260	13	and	and	CCONJ
easat-10674	260	14	0.909	0.909	NUM
easat-10674	260	15	,	,	PUNCT
easat-10674	260	16	and	and	CCONJ
easat-10674	260	17	conversational	conversational	ADJ
easat-10674	260	18	capability	capability	NOUN
easat-10674	260	19	(	(	PUNCT
easat-10674	260	20	3	3	NUM
easat-10674	260	21	indicators	indicator	NOUN
easat-10674	260	22	)	)	PUNCT
easat-10674	260	23	has	have	VERB
easat-10674	260	24	loadings	loading	NOUN
easat-10674	260	25	between	between	ADP
easat-10674	260	26	0.891	0.891	NUM
easat-10674	260	27	and	and	CCONJ
easat-10674	260	28	0.902	0.902	NUM
easat-10674	260	29	.	.	PUNCT
easat-10674	261	1	similarly	similarly	ADV
easat-10674	261	2	,	,	PUNCT
easat-10674	261	3	indicators	indicator	NOUN
easat-10674	261	4	for	for	ADP
easat-10674	261	5	other	other	ADJ
easat-10674	261	6	constructs	construct	NOUN
easat-10674	261	7	such	such	ADJ
easat-10674	261	8	as	as	ADP
easat-10674	261	9	information	information	NOUN
easat-10674	261	10	quality	quality	NOUN
easat-10674	261	11	(	(	PUNCT
easat-10674	261	12	5	5	NUM
easat-10674	261	13	indicators	indicator	NOUN
easat-10674	261	14	)	)	PUNCT
easat-10674	261	15	range	range	VERB
easat-10674	261	16	from	from	ADP
easat-10674	261	17	0.828	0.828	NUM
easat-10674	261	18	to	to	ADP
easat-10674	261	19	0.889	0.889	NUM
easat-10674	261	20	,	,	PUNCT
easat-10674	261	21	service	service	NOUN
easat-10674	261	22	quality	quality	NOUN
easat-10674	261	23	(	(	PUNCT
easat-10674	261	24	5	5	NUM
easat-10674	261	25	indicators	indicator	NOUN
easat-10674	261	26	)	)	PUNCT
easat-10674	261	27	from	from	ADP
easat-10674	261	28	0.806	0.806	NUM
easat-10674	261	29	to	to	ADP
easat-10674	261	30	0.890	0.890	NUM
easat-10674	261	31	,	,	PUNCT
easat-10674	261	32	system	system	NOUN
easat-10674	261	33	quality	quality	NOUN
easat-10674	261	34	(	(	PUNCT
easat-10674	261	35	6	6	NUM
easat-10674	261	36	indicators	indicator	NOUN
easat-10674	261	37	)	)	PUNCT
easat-10674	261	38	from	from	ADP
easat-10674	261	39	0.733	0.733	NUM
easat-10674	261	40	to	to	ADP
easat-10674	261	41	0.876	0.876	NUM
easat-10674	261	42	,	,	PUNCT
easat-10674	261	43	trust	trust	NOUN
easat-10674	261	44	(	(	PUNCT
easat-10674	261	45	3	3	NUM
easat-10674	261	46	indicators	indicator	NOUN
easat-10674	261	47	)	)	PUNCT
easat-10674	261	48	from	from	ADP
easat-10674	261	49	0.891	0.891	NUM
easat-10674	261	50	to	to	ADP
easat-10674	261	51	0.913	0.913	NUM
easat-10674	261	52	,	,	PUNCT
easat-10674	261	53	user	user	NOUN
easat-10674	261	54	satisfaction	satisfaction	NOUN
easat-10674	261	55	(	(	PUNCT
easat-10674	261	56	3	3	NUM
easat-10674	261	57	indicators	indicator	NOUN
easat-10674	261	58	)	)	PUNCT
easat-10674	261	59	from	from	ADP
easat-10674	261	60	0.923	0.923	NUM
easat-10674	261	61	to	to	ADP
easat-10674	261	62	0.947	0.947	NUM
easat-10674	261	63	,	,	PUNCT
easat-10674	261	64	and	and	CCONJ
easat-10674	261	65	intention	intention	NOUN
easat-10674	261	66	of	of	ADP
easat-10674	261	67	continuous	continuous	ADJ
easat-10674	261	68	use	use	NOUN
easat-10674	261	69	(	(	PUNCT
easat-10674	261	70	3	3	NUM
easat-10674	261	71	indicators	indicator	NOUN
easat-10674	261	72	)	)	PUNCT
easat-10674	261	73	from	from	ADP
easat-10674	261	74	0.935	0.935	NUM
easat-10674	261	75	to	to	ADP
easat-10674	261	76	0.940	0.940	NUM
easat-10674	261	77	.	.	PUNCT
easat-10674	262	1	all	all	DET
easat-10674	262	2	these	these	DET
easat-10674	262	3	values	value	NOUN
easat-10674	262	4	exceed	exceed	VERB
easat-10674	262	5	the	the	DET
easat-10674	262	6	recommended	recommend	VERB
easat-10674	262	7	minimum	minimum	ADJ
easat-10674	262	8	threshold	threshold	NOUN
easat-10674	262	9	of	of	ADP
easat-10674	262	10	0.70	0.70	NUM
easat-10674	262	11	,	,	PUNCT
easat-10674	262	12	thus	thus	ADV
easat-10674	262	13	satisfying	satisfy	VERB
easat-10674	262	14	the	the	DET
easat-10674	262	15	criteria	criterion	NOUN
easat-10674	262	16	for	for	ADP
easat-10674	262	17	convergent	convergent	NOUN
easat-10674	262	18	validity	validity	NOUN
easat-10674	262	19	.	.	PUNCT
easat-10674	263	1	therefore	therefore	ADV
easat-10674	263	2	,	,	PUNCT
easat-10674	263	3	it	it	PRON
easat-10674	263	4	can	can	AUX
easat-10674	263	5	be	be	AUX
easat-10674	263	6	concluded	conclude	VERB
easat-10674	263	7	that	that	SCONJ
easat-10674	263	8	the	the	DET
easat-10674	263	9	indicators	indicator	NOUN
easat-10674	263	10	used	use	VERB
easat-10674	263	11	in	in	ADP
easat-10674	263	12	this	this	DET
easat-10674	263	13	research	research	NOUN
easat-10674	263	14	model	model	NOUN
easat-10674	263	15	are	be	AUX
easat-10674	263	16	valid	valid	ADJ
easat-10674	263	17	and	and	CCONJ
easat-10674	263	18	appropriate	appropriate	ADJ
easat-10674	263	19	for	for	ADP
easat-10674	263	20	measuring	measure	VERB
easat-10674	263	21	the	the	DET
easat-10674	263	22	relevant	relevant	ADJ
easat-10674	263	23	constructs	construct	NOUN
easat-10674	263	24	.	.	PUNCT
easat-10674	264	1	third	third	ADJ
easat-10674	264	2	,	,	PUNCT
easat-10674	264	3	discriminant	discriminant	ADJ
easat-10674	264	4	validity	validity	NOUN
easat-10674	264	5	testing	testing	NOUN
easat-10674	264	6	was	be	AUX
easat-10674	264	7	conducted	conduct	VERB
easat-10674	264	8	using	use	VERB
easat-10674	264	9	the	the	DET
easat-10674	264	10	fornell	fornell	ADJ
easat-10674	264	11	-	-	PUNCT
easat-10674	264	12	larcker	larcker	NOUN
easat-10674	264	13	criterion	criterion	NOUN
easat-10674	264	14	,	,	PUNCT
easat-10674	264	15	crossloading	crossloading	ADJ
easat-10674	264	16	,	,	PUNCT
easat-10674	264	17	and	and	CCONJ
easat-10674	264	18	htmt	htmt	NOUN
easat-10674	264	19	(	(	PUNCT
easat-10674	264	20	<	<	NOUN
easat-10674	264	21	0.90	0.90	NUM
easat-10674	264	22	)	)	PUNCT
easat-10674	264	23	to	to	PART
easat-10674	264	24	assess	assess	VERB
easat-10674	264	25	whether	whether	SCONJ
easat-10674	264	26	the	the	DET
easat-10674	264	27	constructs	construct	NOUN
easat-10674	264	28	were	be	AUX
easat-10674	264	29	truly	truly	ADV
easat-10674	264	30	distinct	distinct	ADJ
easat-10674	264	31	from	from	ADP
easat-10674	264	32	other	other	ADJ
easat-10674	264	33	constructs	construct	NOUN
easat-10674	264	34	.	.	PUNCT
easat-10674	265	1	an	an	DET
easat-10674	265	2	htmt	htmt	NOUN
easat-10674	265	3	value	value	NOUN
easat-10674	265	4	less	less	ADJ
easat-10674	265	5	than	than	ADP
easat-10674	265	6	0.90	0.90	NUM
easat-10674	265	7	indicates	indicate	VERB
easat-10674	265	8	that	that	SCONJ
easat-10674	265	9	the	the	DET
easat-10674	265	10	tested	test	VERB
easat-10674	265	11	constructs	construct	NOUN
easat-10674	265	12	have	have	VERB
easat-10674	265	13	good	good	ADJ
easat-10674	265	14	discrimination	discrimination	NOUN
easat-10674	265	15	,	,	PUNCT
easat-10674	265	16	so	so	CCONJ
easat-10674	265	17	there	there	PRON
easat-10674	265	18	is	be	VERB
easat-10674	265	19	1425	1425	NUM
easat-10674	265	20	edelweiss	edelweiss	PROPN
easat-10674	265	21	applied	apply	VERB
easat-10674	265	22	science	science	NOUN
easat-10674	265	23	and	and	CCONJ
easat-10674	265	24	technology	technology	NOUN
easat-10674	265	25	issn	issn	PROPN
easat-10674	265	26	:	:	PUNCT
easat-10674	265	27	2576	2576	NUM
easat-10674	265	28	-	-	SYM
easat-10674	265	29	8484	8484	NUM
easat-10674	265	30	vol	vol	NOUN
easat-10674	265	31	.	.	PROPN
easat-10674	266	1	9	9	NUM
easat-10674	266	2	,	,	PUNCT
easat-10674	266	3	no	no	INTJ
easat-10674	266	4	.	.	NOUN
easat-10674	266	5	10	10	NUM
easat-10674	266	6	:	:	SYM
easat-10674	266	7	1416	1416	NUM
easat-10674	266	8	-	-	SYM
easat-10674	266	9	1436	1436	NUM
easat-10674	266	10	,	,	PUNCT
easat-10674	266	11	2025	2025	NUM
easat-10674	266	12	doi	doi	NOUN
easat-10674	266	13	:	:	PUNCT
easat-10674	267	1	10.55214/2576	10.55214/2576	NUM
easat-10674	267	2	-	-	SYM
easat-10674	267	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	267	4	©	©	PROPN
easat-10674	267	5	2025	2025	NUM
easat-10674	267	6	by	by	ADP
easat-10674	267	7	the	the	DET
easat-10674	267	8	authors	author	NOUN
easat-10674	267	9	;	;	PUNCT
easat-10674	267	10	licensee	licensee	PROPN
easat-10674	267	11	learning	learning	NOUN
easat-10674	267	12	gate	gate	VERB
easat-10674	267	13	no	no	DET
easat-10674	267	14	overlap	overlap	NOUN
easat-10674	267	15	between	between	ADP
easat-10674	267	16	the	the	DET
easat-10674	267	17	latent	latent	NOUN
easat-10674	267	18	variables	variable	NOUN
easat-10674	267	19	[	[	X
easat-10674	267	20	63	63	NUM
easat-10674	267	21	]	]	PUNCT
easat-10674	267	22	.	.	PUNCT
easat-10674	268	1	a	a	DET
easat-10674	268	2	construct	construct	NOUN
easat-10674	268	3	is	be	AUX
easat-10674	268	4	said	say	VERB
easat-10674	268	5	to	to	PART
easat-10674	268	6	have	have	VERB
easat-10674	268	7	good	good	ADJ
easat-10674	268	8	discriminant	discriminant	ADJ
easat-10674	268	9	validity	validity	NOUN
easat-10674	268	10	if	if	SCONJ
easat-10674	268	11	the	the	DET
easat-10674	268	12	htmt	htmt	NOUN
easat-10674	268	13	value	value	NOUN
easat-10674	268	14	is	be	AUX
easat-10674	268	15	below	below	ADP
easat-10674	268	16	the	the	DET
easat-10674	268	17	threshold	threshold	NOUN
easat-10674	268	18	of	of	ADP
easat-10674	268	19	0.90	0.90	NUM
easat-10674	268	20	[	[	X
easat-10674	268	21	63	63	NUM
easat-10674	268	22	]	]	PUNCT
easat-10674	268	23	,	,	PUNCT
easat-10674	268	24	although	although	SCONJ
easat-10674	268	25	for	for	ADP
easat-10674	268	26	exploratory	exploratory	ADJ
easat-10674	268	27	research	research	NOUN
easat-10674	268	28	,	,	PUNCT
easat-10674	268	29	values	value	VERB
easat-10674	268	30	up	up	ADP
easat-10674	268	31	to	to	PART
easat-10674	268	32	0.95	0.95	NUM
easat-10674	268	33	are	be	AUX
easat-10674	268	34	still	still	ADV
easat-10674	268	35	acceptable	acceptable	ADJ
easat-10674	268	36	[	[	X
easat-10674	268	37	64	64	NUM
easat-10674	268	38	]	]	PUNCT
easat-10674	268	39	.	.	PUNCT
easat-10674	269	1	the	the	DET
easat-10674	269	2	htmt	htmt	PROPN
easat-10674	269	3	test	test	NOUN
easat-10674	269	4	indicates	indicate	VERB
easat-10674	269	5	that	that	SCONJ
easat-10674	269	6	most	most	ADJ
easat-10674	269	7	of	of	ADP
easat-10674	269	8	the	the	DET
easat-10674	269	9	htmt	htmt	NOUN
easat-10674	269	10	values	value	NOUN
easat-10674	269	11	between	between	ADP
easat-10674	269	12	constructs	construct	NOUN
easat-10674	269	13	are	be	AUX
easat-10674	269	14	below	below	ADP
easat-10674	269	15	0.90	0.90	NUM
easat-10674	269	16	,	,	PUNCT
easat-10674	269	17	thus	thus	ADV
easat-10674	269	18	meeting	meet	VERB
easat-10674	269	19	the	the	DET
easat-10674	269	20	criteria	criterion	NOUN
easat-10674	269	21	for	for	ADP
easat-10674	269	22	discriminant	discriminant	ADJ
easat-10674	269	23	validity	validity	NOUN
easat-10674	269	24	.	.	PUNCT
easat-10674	270	1	however	however	ADV
easat-10674	270	2	,	,	PUNCT
easat-10674	270	3	there	there	PRON
easat-10674	270	4	are	be	VERB
easat-10674	270	5	several	several	ADJ
easat-10674	270	6	pairs	pair	NOUN
easat-10674	270	7	of	of	ADP
easat-10674	270	8	constructs	construct	NOUN
easat-10674	270	9	that	that	PRON
easat-10674	270	10	are	be	AUX
easat-10674	270	11	close	close	ADJ
easat-10674	270	12	to	to	ADP
easat-10674	270	13	the	the	DET
easat-10674	270	14	threshold	threshold	NOUN
easat-10674	270	15	,	,	PUNCT
easat-10674	270	16	such	such	ADJ
easat-10674	270	17	as	as	ADP
easat-10674	270	18	between	between	ADP
easat-10674	270	19	anthropomorphism	anthropomorphism	NOUN
easat-10674	270	20	and	and	CCONJ
easat-10674	270	21	conversational	conversational	ADJ
easat-10674	270	22	capability	capability	NOUN
easat-10674	270	23	(	(	PUNCT
easat-10674	270	24	0.938	0.938	NUM
easat-10674	270	25	)	)	PUNCT
easat-10674	270	26	,	,	PUNCT
easat-10674	270	27	conversational	conversational	ADJ
easat-10674	270	28	capability	capability	NOUN
easat-10674	270	29	and	and	CCONJ
easat-10674	270	30	information	information	NOUN
easat-10674	270	31	quality	quality	NOUN
easat-10674	270	32	(	(	PUNCT
easat-10674	270	33	0.941	0.941	NUM
easat-10674	270	34	)	)	PUNCT
easat-10674	270	35	,	,	PUNCT
easat-10674	270	36	conversational	conversational	ADJ
easat-10674	270	37	capability	capability	NOUN
easat-10674	270	38	and	and	CCONJ
easat-10674	270	39	service	service	NOUN
easat-10674	270	40	quality	quality	NOUN
easat-10674	270	41	(	(	PUNCT
easat-10674	270	42	0.943	0.943	NUM
easat-10674	270	43	)	)	PUNCT
easat-10674	270	44	,	,	PUNCT
easat-10674	270	45	tr	tr	VERB
easat-10674	270	46	and	and	CCONJ
easat-10674	270	47	intention	intention	NOUN
easat-10674	270	48	of	of	ADP
easat-10674	270	49	continuous	continuous	ADJ
easat-10674	270	50	use	use	NOUN
easat-10674	270	51	(	(	PUNCT
easat-10674	270	52	0.911	0.911	NUM
easat-10674	270	53	)	)	PUNCT
easat-10674	270	54	,	,	PUNCT
easat-10674	270	55	user	user	NOUN
easat-10674	270	56	satisfaction	satisfaction	NOUN
easat-10674	270	57	and	and	CCONJ
easat-10674	270	58	intention	intention	NOUN
easat-10674	270	59	of	of	ADP
easat-10674	270	60	continuous	continuous	ADJ
easat-10674	270	61	use	use	NOUN
easat-10674	270	62	(	(	PUNCT
easat-10674	270	63	0.948	0.948	NUM
easat-10674	270	64	)	)	PUNCT
easat-10674	270	65	,	,	PUNCT
easat-10674	270	66	information	information	NOUN
easat-10674	270	67	quality	quality	NOUN
easat-10674	270	68	and	and	CCONJ
easat-10674	270	69	service	service	NOUN
easat-10674	270	70	quality	quality	NOUN
easat-10674	270	71	(	(	PUNCT
easat-10674	270	72	0.933	0.933	NUM
easat-10674	270	73	)	)	PUNCT
easat-10674	270	74	,	,	PUNCT
easat-10674	270	75	and	and	CCONJ
easat-10674	270	76	information	information	NOUN
easat-10674	270	77	quality	quality	NOUN
easat-10674	270	78	and	and	CCONJ
easat-10674	270	79	system	system	NOUN
easat-10674	270	80	quality	quality	NOUN
easat-10674	270	81	(	(	PUNCT
easat-10674	270	82	0.932	0.932	NUM
easat-10674	270	83	)	)	PUNCT
easat-10674	270	84	.	.	PUNCT
easat-10674	271	1	this	this	DET
easat-10674	271	2	value	value	NOUN
easat-10674	271	3	is	be	AUX
easat-10674	271	4	still	still	ADV
easat-10674	271	5	acceptable	acceptable	ADJ
easat-10674	271	6	because	because	SCONJ
easat-10674	271	7	it	it	PRON
easat-10674	271	8	falls	fall	VERB
easat-10674	271	9	within	within	ADP
easat-10674	271	10	the	the	DET
easat-10674	271	11	commonly	commonly	ADV
easat-10674	271	12	used	use	VERB
easat-10674	271	13	tolerance	tolerance	NOUN
easat-10674	271	14	range	range	NOUN
easat-10674	271	15	of	of	ADP
easat-10674	271	16	0.95	0.95	NUM
easat-10674	271	17	for	for	ADP
easat-10674	271	18	exploratory	exploratory	ADJ
easat-10674	271	19	research	research	NOUN
easat-10674	271	20	[	[	X
easat-10674	271	21	64	64	NUM
easat-10674	271	22	]	]	PUNCT
easat-10674	271	23	.	.	PUNCT
easat-10674	272	1	thus	thus	ADV
easat-10674	272	2	,	,	PUNCT
easat-10674	272	3	the	the	DET
easat-10674	272	4	constructs	construct	NOUN
easat-10674	272	5	in	in	ADP
easat-10674	272	6	this	this	DET
easat-10674	272	7	study	study	NOUN
easat-10674	272	8	are	be	AUX
easat-10674	272	9	declared	declare	VERB
easat-10674	272	10	to	to	PART
easat-10674	272	11	have	have	VERB
easat-10674	272	12	adequate	adequate	ADJ
easat-10674	272	13	discriminant	discriminant	ADJ
easat-10674	272	14	validity	validity	NOUN
easat-10674	272	15	,	,	PUNCT
easat-10674	272	16	making	make	VERB
easat-10674	272	17	the	the	DET
easat-10674	272	18	outer	outer	ADJ
easat-10674	272	19	model	model	NOUN
easat-10674	272	20	suitable	suitable	ADJ
easat-10674	272	21	for	for	ADP
easat-10674	272	22	testing	test	VERB
easat-10674	272	23	the	the	DET
easat-10674	272	24	structural	structural	ADJ
easat-10674	272	25	model	model	NOUN
easat-10674	272	26	.	.	PUNCT
easat-10674	273	1	4.6	4.6	NUM
easat-10674	273	2	.	.	PUNCT
easat-10674	273	3	test	test	NOUN
easat-10674	273	4	of	of	ADP
easat-10674	273	5	the	the	DET
easat-10674	273	6	structural	structural	ADJ
easat-10674	273	7	model	model	NOUN
easat-10674	273	8	(	(	PUNCT
easat-10674	273	9	inner	inner	ADJ
easat-10674	273	10	model	model	NOUN
easat-10674	273	11	)	)	PUNCT
easat-10674	273	12	this	this	DET
easat-10674	273	13	test	test	NOUN
easat-10674	273	14	aims	aim	VERB
easat-10674	273	15	to	to	PART
easat-10674	273	16	evaluate	evaluate	VERB
easat-10674	273	17	the	the	DET
easat-10674	273	18	relationships	relationship	NOUN
easat-10674	273	19	between	between	ADP
easat-10674	273	20	latent	latent	NOUN
easat-10674	273	21	constructs	construct	NOUN
easat-10674	273	22	in	in	ADP
easat-10674	273	23	the	the	DET
easat-10674	273	24	research	research	NOUN
easat-10674	273	25	model	model	NOUN
easat-10674	273	26	and	and	CCONJ
easat-10674	273	27	assess	assess	VERB
easat-10674	273	28	the	the	DET
easat-10674	273	29	model	model	NOUN
easat-10674	273	30	's	's	PART
easat-10674	273	31	ability	ability	NOUN
easat-10674	273	32	to	to	PART
easat-10674	273	33	explain	explain	VERB
easat-10674	273	34	endogenous	endogenous	ADJ
easat-10674	273	35	variables	variable	NOUN
easat-10674	273	36	.	.	PUNCT
easat-10674	274	1	some	some	DET
easat-10674	274	2	criteria	criterion	NOUN
easat-10674	274	3	used	use	VERB
easat-10674	274	4	in	in	ADP
easat-10674	274	5	evaluating	evaluate	VERB
easat-10674	274	6	the	the	DET
easat-10674	274	7	inner	inner	ADJ
easat-10674	274	8	model	model	NOUN
easat-10674	274	9	include	include	VERB
easat-10674	274	10	:	:	PUNCT
easat-10674	274	11	first	first	ADV
easat-10674	274	12	,	,	PUNCT
easat-10674	274	13	the	the	DET
easat-10674	274	14	coefficient	coefficient	NOUN
easat-10674	274	15	of	of	ADP
easat-10674	274	16	determination	determination	NOUN
easat-10674	274	17	(	(	PUNCT
easat-10674	274	18	r²	r²	PROPN
easat-10674	274	19	)	)	PUNCT
easat-10674	274	20	;	;	PUNCT
easat-10674	274	21	second	second	X
easat-10674	274	22	,	,	PUNCT
easat-10674	274	23	effect	effect	NOUN
easat-10674	274	24	size	size	NOUN
easat-10674	274	25	(	(	PUNCT
easat-10674	274	26	f²	f²	NOUN
easat-10674	274	27	)	)	PUNCT
easat-10674	274	28	and	and	CCONJ
easat-10674	274	29	predictive	predictive	ADJ
easat-10674	274	30	relevance	relevance	NOUN
easat-10674	274	31	(	(	PUNCT
easat-10674	274	32	q²	q²	PROPN
easat-10674	274	33	)	)	PUNCT
easat-10674	274	34	;	;	PUNCT
easat-10674	274	35	third	third	X
easat-10674	274	36	,	,	PUNCT
easat-10674	274	37	srmr	srmr	PROPN
easat-10674	274	38	(	(	PUNCT
easat-10674	274	39	standardized	standardized	ADJ
easat-10674	274	40	root	root	NOUN
easat-10674	274	41	mean	mean	NOUN
easat-10674	274	42	square	square	ADJ
easat-10674	274	43	residual	residual	ADJ
easat-10674	274	44	)	)	PUNCT
easat-10674	274	45	;	;	PUNCT
easat-10674	274	46	and	and	CCONJ
easat-10674	274	47	fourth	fourth	ADV
easat-10674	274	48	,	,	PUNCT
easat-10674	274	49	bootstrapping	bootstrappe	VERB
easat-10674	274	50	.	.	PUNCT
easat-10674	275	1	the	the	DET
easat-10674	275	2	coefficient	coefficient	NOUN
easat-10674	275	3	of	of	ADP
easat-10674	275	4	determination	determination	NOUN
easat-10674	275	5	(	(	PUNCT
easat-10674	275	6	r²	r²	NOUN
easat-10674	275	7	)	)	PUNCT
easat-10674	275	8	is	be	AUX
easat-10674	275	9	used	use	VERB
easat-10674	275	10	to	to	PART
easat-10674	275	11	assess	assess	VERB
easat-10674	275	12	the	the	DET
easat-10674	275	13	ability	ability	NOUN
easat-10674	275	14	of	of	ADP
easat-10674	275	15	exogenous	exogenous	ADJ
easat-10674	275	16	variables	variable	NOUN
easat-10674	275	17	to	to	PART
easat-10674	275	18	explain	explain	VERB
easat-10674	275	19	endogenous	endogenous	ADJ
easat-10674	275	20	variables	variable	NOUN
easat-10674	275	21	.	.	PUNCT
easat-10674	276	1	first	first	ADV
easat-10674	276	2	,	,	PUNCT
easat-10674	276	3	the	the	DET
easat-10674	276	4	coefficient	coefficient	NOUN
easat-10674	276	5	of	of	ADP
easat-10674	276	6	determination	determination	NOUN
easat-10674	276	7	(	(	PUNCT
easat-10674	276	8	r²	r²	NOUN
easat-10674	276	9	)	)	PUNCT
easat-10674	276	10	is	be	AUX
easat-10674	276	11	used	use	VERB
easat-10674	276	12	to	to	PART
easat-10674	276	13	assess	assess	VERB
easat-10674	276	14	the	the	DET
easat-10674	276	15	ability	ability	NOUN
easat-10674	276	16	of	of	ADP
easat-10674	276	17	exogenous	exogenous	ADJ
easat-10674	276	18	variables	variable	NOUN
easat-10674	276	19	to	to	PART
easat-10674	276	20	explain	explain	VERB
easat-10674	276	21	endogenous	endogenous	ADJ
easat-10674	276	22	variables	variable	NOUN
easat-10674	276	23	.	.	PUNCT
easat-10674	277	1	table	table	NOUN
easat-10674	277	2	4	4	NUM
easat-10674	277	3	.	.	PUNCT
easat-10674	277	4	determinantion	determinantion	NOUN
easat-10674	277	5	coefficient	coefficient	NOUN
easat-10674	277	6	test	test	NOUN
easat-10674	277	7	(	(	PUNCT
easat-10674	277	8	r²	r²	PROPN
easat-10674	277	9	)	)	PUNCT
easat-10674	277	10	.	.	PUNCT
easat-10674	278	1	r	r	X
easat-10674	278	2	-	-	PUNCT
easat-10674	278	3	square	square	ADJ
easat-10674	278	4	r	r	NOUN
easat-10674	278	5	-	-	PUNCT
easat-10674	278	6	square	square	ADJ
easat-10674	278	7	adjusted	adjust	VERB
easat-10674	278	8	intention	intention	NOUN
easat-10674	278	9	of	of	ADP
easat-10674	278	10	continuous	continuous	ADJ
easat-10674	278	11	use	use	NOUN
easat-10674	278	12	0.835	0.835	NUM
easat-10674	278	13	0.834	0.834	NUM
easat-10674	278	14	trust	trust	NOUN
easat-10674	278	15	0.733	0.733	NUM
easat-10674	278	16	0.725	0.725	NUM
easat-10674	278	17	user	user	NOUN
easat-10674	278	18	satisfaction	satisfaction	NOUN
easat-10674	278	19	0.763	0.763	NUM
easat-10674	278	20	0.757	0.757	NUM
easat-10674	278	21	table	table	NOUN
easat-10674	278	22	4	4	NUM
easat-10674	278	23	shows	show	VERB
easat-10674	278	24	that	that	SCONJ
easat-10674	278	25	the	the	DET
easat-10674	278	26	intention	intention	NOUN
easat-10674	278	27	of	of	ADP
easat-10674	278	28	continuous	continuous	ADJ
easat-10674	278	29	use	use	NOUN
easat-10674	278	30	construct	construct	NOUN
easat-10674	278	31	has	have	VERB
easat-10674	278	32	an	an	DET
easat-10674	278	33	r	r	NOUN
easat-10674	278	34	-	-	PUNCT
easat-10674	278	35	squared	square	VERB
easat-10674	278	36	value	value	NOUN
easat-10674	278	37	of	of	ADP
easat-10674	278	38	0.835	0.835	NUM
easat-10674	278	39	(	(	PUNCT
easat-10674	278	40	adjusted	adjust	VERB
easat-10674	278	41	0.834	0.834	NUM
easat-10674	278	42	)	)	PUNCT
easat-10674	278	43	.	.	PUNCT
easat-10674	279	1	this	this	PRON
easat-10674	279	2	means	mean	VERB
easat-10674	279	3	that	that	SCONJ
easat-10674	279	4	the	the	DET
easat-10674	279	5	exogenous	exogenous	ADJ
easat-10674	279	6	variables	variable	NOUN
easat-10674	279	7	in	in	ADP
easat-10674	279	8	the	the	DET
easat-10674	279	9	model	model	NOUN
easat-10674	279	10	are	be	AUX
easat-10674	279	11	able	able	ADJ
easat-10674	279	12	to	to	PART
easat-10674	279	13	explain	explain	VERB
easat-10674	279	14	83.5	83.5	NUM
easat-10674	279	15	%	%	NOUN
easat-10674	279	16	of	of	ADP
easat-10674	279	17	the	the	DET
easat-10674	279	18	variability	variability	NOUN
easat-10674	279	19	in	in	ADP
easat-10674	279	20	the	the	DET
easat-10674	279	21	intention	intention	NOUN
easat-10674	279	22	of	of	ADP
easat-10674	279	23	continuous	continuous	ADJ
easat-10674	279	24	use	use	NOUN
easat-10674	279	25	,	,	PUNCT
easat-10674	279	26	with	with	ADP
easat-10674	279	27	the	the	DET
easat-10674	279	28	remaining	remain	VERB
easat-10674	279	29	16.5	16.5	NUM
easat-10674	279	30	%	%	NOUN
easat-10674	279	31	influenced	influence	VERB
easat-10674	279	32	by	by	ADP
easat-10674	279	33	factors	factor	NOUN
easat-10674	279	34	outside	outside	ADP
easat-10674	279	35	the	the	DET
easat-10674	279	36	research	research	NOUN
easat-10674	279	37	model	model	NOUN
easat-10674	279	38	.	.	PUNCT
easat-10674	280	1	this	this	DET
easat-10674	280	2	value	value	NOUN
easat-10674	280	3	falls	fall	VERB
easat-10674	280	4	into	into	ADP
easat-10674	280	5	the	the	DET
easat-10674	280	6	very	very	ADV
easat-10674	280	7	strong	strong	ADJ
easat-10674	280	8	category	category	NOUN
easat-10674	280	9	according	accord	VERB
easat-10674	280	10	to	to	ADP
easat-10674	280	11	the	the	DET
easat-10674	280	12	criteria	criterion	NOUN
easat-10674	280	13	[	[	X
easat-10674	280	14	65	65	NUM
easat-10674	280	15	]	]	PUNCT
easat-10674	280	16	.	.	PUNCT
easat-10674	281	1	the	the	DET
easat-10674	281	2	trust	trust	NOUN
easat-10674	281	3	construct	construct	NOUN
easat-10674	281	4	has	have	VERB
easat-10674	281	5	an	an	DET
easat-10674	281	6	r	r	NOUN
easat-10674	281	7	-	-	PUNCT
easat-10674	281	8	squared	square	VERB
easat-10674	281	9	value	value	NOUN
easat-10674	281	10	of	of	ADP
easat-10674	281	11	0.733	0.733	NUM
easat-10674	281	12	(	(	PUNCT
easat-10674	281	13	adjusted	adjust	VERB
easat-10674	281	14	0.725	0.725	NUM
easat-10674	281	15	)	)	PUNCT
easat-10674	281	16	.	.	PUNCT
easat-10674	282	1	this	this	PRON
easat-10674	282	2	indicates	indicate	VERB
easat-10674	282	3	that	that	SCONJ
easat-10674	282	4	73.3	73.3	NUM
easat-10674	282	5	%	%	NOUN
easat-10674	282	6	of	of	ADP
easat-10674	282	7	the	the	DET
easat-10674	282	8	variation	variation	NOUN
easat-10674	282	9	in	in	ADP
easat-10674	282	10	trust	trust	NOUN
easat-10674	282	11	can	can	AUX
easat-10674	282	12	be	be	AUX
easat-10674	282	13	explained	explain	VERB
easat-10674	282	14	by	by	ADP
easat-10674	282	15	the	the	DET
easat-10674	282	16	exogenous	exogenous	ADJ
easat-10674	282	17	constructs	construct	NOUN
easat-10674	282	18	influencing	influence	VERB
easat-10674	282	19	it	it	PRON
easat-10674	282	20	,	,	PUNCT
easat-10674	282	21	with	with	ADP
easat-10674	282	22	the	the	DET
easat-10674	282	23	remaining	remain	VERB
easat-10674	282	24	26.7	26.7	NUM
easat-10674	282	25	%	%	NOUN
easat-10674	282	26	attributed	attribute	VERB
easat-10674	282	27	to	to	ADP
easat-10674	282	28	other	other	ADJ
easat-10674	282	29	factors	factor	NOUN
easat-10674	282	30	outside	outside	ADP
easat-10674	282	31	the	the	DET
easat-10674	282	32	model	model	NOUN
easat-10674	282	33	.	.	PUNCT
easat-10674	283	1	according	accord	VERB
easat-10674	283	2	to	to	ADP
easat-10674	283	3	classification	classification	NOUN
easat-10674	283	4	standards	standard	NOUN
easat-10674	283	5	,	,	PUNCT
easat-10674	283	6	this	this	DET
easat-10674	283	7	value	value	NOUN
easat-10674	283	8	falls	fall	VERB
easat-10674	283	9	into	into	ADP
easat-10674	283	10	the	the	DET
easat-10674	283	11	strong	strong	ADJ
easat-10674	283	12	category	category	NOUN
easat-10674	283	13	.	.	PUNCT
easat-10674	284	1	the	the	DET
easat-10674	284	2	user	user	NOUN
easat-10674	284	3	satisfaction	satisfaction	NOUN
easat-10674	284	4	construct	construct	NOUN
easat-10674	284	5	has	have	VERB
easat-10674	284	6	an	an	DET
easat-10674	284	7	r	r	NOUN
easat-10674	284	8	-	-	PUNCT
easat-10674	284	9	squared	square	VERB
easat-10674	284	10	value	value	NOUN
easat-10674	284	11	of	of	ADP
easat-10674	284	12	0.763	0.763	NUM
easat-10674	284	13	(	(	PUNCT
easat-10674	284	14	adjusted	adjust	VERB
easat-10674	284	15	0.757	0.757	NUM
easat-10674	284	16	)	)	PUNCT
easat-10674	284	17	,	,	PUNCT
easat-10674	284	18	meaning	mean	VERB
easat-10674	284	19	that	that	SCONJ
easat-10674	284	20	76.3	76.3	NUM
easat-10674	284	21	%	%	NOUN
easat-10674	284	22	of	of	ADP
easat-10674	284	23	the	the	DET
easat-10674	284	24	variation	variation	NOUN
easat-10674	284	25	in	in	ADP
easat-10674	284	26	user	user	NOUN
easat-10674	284	27	satisfaction	satisfaction	NOUN
easat-10674	284	28	is	be	AUX
easat-10674	284	29	explained	explain	VERB
easat-10674	284	30	by	by	ADP
easat-10674	284	31	the	the	DET
easat-10674	284	32	exogenous	exogenous	ADJ
easat-10674	284	33	constructs	construct	NOUN
easat-10674	284	34	within	within	ADP
easat-10674	284	35	the	the	DET
easat-10674	284	36	model	model	NOUN
easat-10674	284	37	,	,	PUNCT
easat-10674	284	38	while	while	SCONJ
easat-10674	284	39	23.7	23.7	NUM
easat-10674	284	40	%	%	NOUN
easat-10674	284	41	is	be	AUX
easat-10674	284	42	due	due	ADJ
easat-10674	284	43	to	to	ADP
easat-10674	284	44	external	external	ADJ
easat-10674	284	45	factors	factor	NOUN
easat-10674	284	46	.	.	PUNCT
easat-10674	285	1	overall	overall	ADV
easat-10674	285	2	,	,	PUNCT
easat-10674	285	3	the	the	DET
easat-10674	285	4	r	r	NOUN
easat-10674	285	5	-	-	PUNCT
easat-10674	285	6	squared	square	VERB
easat-10674	285	7	values	value	NOUN
easat-10674	285	8	for	for	ADP
easat-10674	285	9	the	the	DET
easat-10674	285	10	three	three	NUM
easat-10674	285	11	endogenous	endogenous	ADJ
easat-10674	285	12	constructs	construct	NOUN
easat-10674	285	13	are	be	AUX
easat-10674	285	14	in	in	ADP
easat-10674	285	15	the	the	DET
easat-10674	285	16	strong	strong	ADJ
easat-10674	285	17	category	category	NOUN
easat-10674	285	18	,	,	PUNCT
easat-10674	285	19	indicating	indicate	VERB
easat-10674	285	20	that	that	SCONJ
easat-10674	285	21	the	the	DET
easat-10674	285	22	structural	structural	ADJ
easat-10674	285	23	model	model	NOUN
easat-10674	285	24	developed	develop	VERB
easat-10674	285	25	in	in	ADP
easat-10674	285	26	this	this	DET
easat-10674	285	27	study	study	NOUN
easat-10674	285	28	possesses	possess	VERB
easat-10674	285	29	high	high	ADJ
easat-10674	285	30	predictive	predictive	ADJ
easat-10674	285	31	capability	capability	NOUN
easat-10674	285	32	.	.	PUNCT
easat-10674	286	1	second	second	ADJ
easat-10674	286	2	,	,	PUNCT
easat-10674	286	3	the	the	DET
easat-10674	286	4	effect	effect	NOUN
easat-10674	286	5	size	size	NOUN
easat-10674	286	6	(	(	PUNCT
easat-10674	286	7	f²	f²	PROPN
easat-10674	286	8	)	)	PUNCT
easat-10674	286	9	is	be	AUX
easat-10674	286	10	used	use	VERB
easat-10674	286	11	to	to	PART
easat-10674	286	12	assess	assess	VERB
easat-10674	286	13	the	the	DET
easat-10674	286	14	predictive	predictive	ADJ
easat-10674	286	15	power	power	NOUN
easat-10674	286	16	of	of	ADP
easat-10674	286	17	the	the	DET
easat-10674	286	18	model	model	NOUN
easat-10674	286	19	.	.	PUNCT
easat-10674	287	1	referring	refer	VERB
easat-10674	287	2	to	to	ADP
easat-10674	287	3	the	the	DET
easat-10674	287	4	criteria	criterion	NOUN
easat-10674	287	5	[	[	X
easat-10674	287	6	66	66	NUM
easat-10674	287	7	]	]	PUNCT
easat-10674	287	8	an	an	DET
easat-10674	287	9	f²	f²	ADJ
easat-10674	287	10	value	value	NOUN
easat-10674	287	11	of	of	ADP
easat-10674	287	12	0.02	0.02	NUM
easat-10674	287	13	is	be	AUX
easat-10674	287	14	considered	consider	VERB
easat-10674	287	15	small	small	ADJ
easat-10674	287	16	,	,	PUNCT
easat-10674	287	17	0.15	0.15	NUM
easat-10674	287	18	is	be	AUX
easat-10674	287	19	considered	consider	VERB
easat-10674	287	20	medium	medium	ADJ
easat-10674	287	21	,	,	PUNCT
easat-10674	287	22	and	and	CCONJ
easat-10674	287	23	0.35	0.35	NUM
easat-10674	287	24	is	be	AUX
easat-10674	287	25	considered	consider	VERB
easat-10674	287	26	strong	strong	ADJ
easat-10674	287	27	.	.	PUNCT
easat-10674	288	1	the	the	DET
easat-10674	288	2	results	result	NOUN
easat-10674	288	3	of	of	ADP
easat-10674	288	4	the	the	DET
easat-10674	288	5	effect	effect	NOUN
easat-10674	288	6	size	size	NOUN
easat-10674	288	7	test	test	NOUN
easat-10674	288	8	(	(	PUNCT
easat-10674	288	9	f²	f²	PROPN
easat-10674	288	10	)	)	PUNCT
easat-10674	288	11	showed	show	VERB
easat-10674	288	12	variations	variation	NOUN
easat-10674	288	13	in	in	ADP
easat-10674	288	14	the	the	DET
easat-10674	288	15	strength	strength	NOUN
easat-10674	288	16	of	of	ADP
easat-10674	288	17	influence	influence	NOUN
easat-10674	288	18	between	between	ADP
easat-10674	288	19	constructs	construct	NOUN
easat-10674	288	20	in	in	ADP
easat-10674	288	21	the	the	DET
easat-10674	288	22	research	research	NOUN
easat-10674	288	23	model	model	NOUN
easat-10674	288	24	.	.	PUNCT
easat-10674	289	1	first	first	ADV
easat-10674	289	2	,	,	PUNCT
easat-10674	289	3	the	the	DET
easat-10674	289	4	anthropomorphism	anthropomorphism	NOUN
easat-10674	289	5	construct	construct	NOUN
easat-10674	289	6	has	have	VERB
easat-10674	289	7	a	a	DET
easat-10674	289	8	very	very	ADV
easat-10674	289	9	small	small	ADJ
easat-10674	289	10	influence	influence	NOUN
easat-10674	289	11	on	on	ADP
easat-10674	289	12	trust	trust	NOUN
easat-10674	289	13	with	with	ADP
easat-10674	289	14	an	an	DET
easat-10674	289	15	f²	f²	ADJ
easat-10674	289	16	value	value	NOUN
easat-10674	289	17	of	of	ADP
easat-10674	289	18	0.008	0.008	NUM
easat-10674	289	19	,	,	PUNCT
easat-10674	289	20	and	and	CCONJ
easat-10674	289	21	contributes	contribute	VERB
easat-10674	289	22	almost	almost	ADV
easat-10674	289	23	nothing	nothing	PRON
easat-10674	289	24	to	to	ADP
easat-10674	289	25	user	user	NOUN
easat-10674	289	26	satisfaction	satisfaction	NOUN
easat-10674	289	27	with	with	ADP
easat-10674	289	28	a	a	DET
easat-10674	289	29	value	value	NOUN
easat-10674	289	30	of	of	ADP
easat-10674	289	31	0.000	0.000	NUM
easat-10674	289	32	.	.	PUNCT
easat-10674	290	1	second	second	ADJ
easat-10674	290	2	,	,	PUNCT
easat-10674	290	3	conversation	conversation	NOUN
easat-10674	290	4	capability	capability	NOUN
easat-10674	290	5	has	have	VERB
easat-10674	290	6	a	a	DET
easat-10674	290	7	small	small	ADJ
easat-10674	290	8	effect	effect	NOUN
easat-10674	290	9	on	on	ADP
easat-10674	290	10	trust	trust	NOUN
easat-10674	290	11	(	(	PUNCT
easat-10674	290	12	0.014	0.014	NUM
easat-10674	290	13	)	)	PUNCT
easat-10674	290	14	and	and	CCONJ
easat-10674	290	15	a	a	DET
easat-10674	290	16	moderate	moderate	ADJ
easat-10674	290	17	effect	effect	NOUN
easat-10674	290	18	on	on	ADP
easat-10674	290	19	user	user	NOUN
easat-10674	290	20	satisfaction	satisfaction	NOUN
easat-10674	290	21	(	(	PUNCT
easat-10674	290	22	0.061	0.061	NUM
easat-10674	290	23	)	)	PUNCT
easat-10674	290	24	.	.	PUNCT
easat-10674	291	1	third	third	ADJ
easat-10674	291	2	,	,	PUNCT
easat-10674	291	3	the	the	DET
easat-10674	291	4	intention	intention	NOUN
easat-10674	291	5	of	of	ADP
easat-10674	291	6	continuous	continuous	ADJ
easat-10674	291	7	use	use	NOUN
easat-10674	291	8	does	do	AUX
easat-10674	291	9	not	not	PART
easat-10674	291	10	show	show	VERB
easat-10674	291	11	a	a	DET
easat-10674	291	12	significant	significant	ADJ
easat-10674	291	13	effect	effect	NOUN
easat-10674	291	14	on	on	ADP
easat-10674	291	15	other	other	ADJ
easat-10674	291	16	constructs	construct	NOUN
easat-10674	291	17	,	,	PUNCT
easat-10674	291	18	as	as	SCONJ
easat-10674	291	19	indicated	indicate	VERB
easat-10674	291	20	by	by	ADP
easat-10674	291	21	its	its	PRON
easat-10674	291	22	very	very	ADV
easat-10674	291	23	low	low	ADJ
easat-10674	291	24	f²	f²	NOUN
easat-10674	291	25	value	value	NOUN
easat-10674	291	26	.	.	PUNCT
easat-10674	292	1	fourth	fourth	ADJ
easat-10674	292	2	,	,	PUNCT
easat-10674	292	3	information	information	NOUN
easat-10674	292	4	quality	quality	NOUN
easat-10674	292	5	contributes	contribute	VERB
easat-10674	292	6	very	very	ADV
easat-10674	292	7	little	little	ADJ
easat-10674	292	8	to	to	PART
easat-10674	292	9	trust	trust	VERB
easat-10674	292	10	(	(	PUNCT
easat-10674	292	11	0.003	0.003	NUM
easat-10674	292	12	)	)	PUNCT
easat-10674	292	13	but	but	CCONJ
easat-10674	292	14	moderately	moderately	ADV
easat-10674	292	15	to	to	ADP
easat-10674	292	16	user	user	NOUN
easat-10674	292	17	satisfaction	satisfaction	NOUN
easat-10674	292	18	(	(	PUNCT
easat-10674	292	19	0.053	0.053	NUM
easat-10674	292	20	)	)	PUNCT
easat-10674	292	21	.	.	PUNCT
easat-10674	293	1	fifth	fifth	ADJ
easat-10674	293	2	,	,	PUNCT
easat-10674	293	3	service	service	NOUN
easat-10674	293	4	quality	quality	NOUN
easat-10674	293	5	has	have	VERB
easat-10674	293	6	a	a	DET
easat-10674	293	7	very	very	ADV
easat-10674	293	8	small	small	ADJ
easat-10674	293	9	impact	impact	NOUN
easat-10674	293	10	on	on	ADP
easat-10674	293	11	both	both	DET
easat-10674	293	12	trust	trust	NOUN
easat-10674	293	13	(	(	PUNCT
easat-10674	293	14	0.002	0.002	NUM
easat-10674	293	15	)	)	PUNCT
easat-10674	293	16	and	and	CCONJ
easat-10674	293	17	user	user	NOUN
easat-10674	293	18	satisfaction	satisfaction	NOUN
easat-10674	293	19	(	(	PUNCT
easat-10674	293	20	0.001	0.001	NUM
easat-10674	293	21	)	)	PUNCT
easat-10674	293	22	.	.	PUNCT
easat-10674	294	1	sixth	sixth	ADJ
easat-10674	294	2	,	,	PUNCT
easat-10674	294	3	system	system	NOUN
easat-10674	294	4	quality	quality	NOUN
easat-10674	294	5	shows	show	VERB
easat-10674	294	6	a	a	DET
easat-10674	294	7	small	small	ADJ
easat-10674	294	8	impact	impact	NOUN
easat-10674	294	9	on	on	ADP
easat-10674	294	10	trust	trust	NOUN
easat-10674	294	11	(	(	PUNCT
easat-10674	294	12	0.044	0.044	NUM
easat-10674	294	13	)	)	PUNCT
easat-10674	294	14	and	and	CCONJ
easat-10674	294	15	a	a	DET
easat-10674	294	16	1426	1426	NUM
easat-10674	294	17	edelweiss	edelweiss	PROPN
easat-10674	294	18	applied	apply	VERB
easat-10674	294	19	science	science	NOUN
easat-10674	294	20	and	and	CCONJ
easat-10674	294	21	technology	technology	NOUN
easat-10674	294	22	issn	issn	PROPN
easat-10674	294	23	:	:	PUNCT
easat-10674	294	24	2576	2576	NUM
easat-10674	294	25	-	-	SYM
easat-10674	294	26	8484	8484	NUM
easat-10674	294	27	vol	vol	NOUN
easat-10674	294	28	.	.	PROPN
easat-10674	295	1	9	9	NUM
easat-10674	295	2	,	,	PUNCT
easat-10674	295	3	no	no	INTJ
easat-10674	295	4	.	.	NOUN
easat-10674	295	5	10	10	NUM
easat-10674	295	6	:	:	SYM
easat-10674	295	7	1416	1416	NUM
easat-10674	295	8	-	-	SYM
easat-10674	295	9	1436	1436	NUM
easat-10674	295	10	,	,	PUNCT
easat-10674	295	11	2025	2025	NUM
easat-10674	295	12	doi	doi	NOUN
easat-10674	295	13	:	:	PUNCT
easat-10674	296	1	10.55214/2576	10.55214/2576	NUM
easat-10674	296	2	-	-	SYM
easat-10674	296	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	296	4	©	©	PROPN
easat-10674	296	5	2025	2025	NUM
easat-10674	296	6	by	by	ADP
easat-10674	296	7	the	the	DET
easat-10674	296	8	authors	author	NOUN
easat-10674	296	9	;	;	PUNCT
easat-10674	296	10	licensee	licensee	PROPN
easat-10674	296	11	learning	learn	VERB
easat-10674	296	12	gate	gate	NOUN
easat-10674	296	13	moderate	moderate	ADJ
easat-10674	296	14	impact	impact	NOUN
easat-10674	296	15	on	on	ADP
easat-10674	296	16	user	user	NOUN
easat-10674	296	17	satisfaction	satisfaction	NOUN
easat-10674	296	18	(	(	PUNCT
easat-10674	296	19	0.136	0.136	NUM
easat-10674	296	20	)	)	PUNCT
easat-10674	296	21	.	.	PUNCT
easat-10674	297	1	next	next	ADV
easat-10674	297	2	,	,	PUNCT
easat-10674	297	3	the	the	DET
easat-10674	297	4	trust	trust	NOUN
easat-10674	297	5	path	path	NOUN
easat-10674	297	6	with	with	ADP
easat-10674	297	7	intention	intention	NOUN
easat-10674	297	8	of	of	ADP
easat-10674	297	9	continuous	continuous	ADJ
easat-10674	297	10	use	use	NOUN
easat-10674	297	11	has	have	VERB
easat-10674	297	12	a	a	DET
easat-10674	297	13	significant	significant	ADJ
easat-10674	297	14	contribution	contribution	NOUN
easat-10674	297	15	with	with	ADP
easat-10674	297	16	an	an	DET
easat-10674	297	17	f²	f²	ADJ
easat-10674	297	18	value	value	NOUN
easat-10674	297	19	of	of	ADP
easat-10674	297	20	0.263	0.263	NUM
easat-10674	297	21	,	,	PUNCT
easat-10674	297	22	indicating	indicate	VERB
easat-10674	297	23	that	that	SCONJ
easat-10674	297	24	trust	trust	NOUN
easat-10674	297	25	plays	play	VERB
easat-10674	297	26	an	an	DET
easat-10674	297	27	important	important	ADJ
easat-10674	297	28	role	role	NOUN
easat-10674	297	29	in	in	ADP
easat-10674	297	30	explaining	explain	VERB
easat-10674	297	31	the	the	DET
easat-10674	297	32	intention	intention	NOUN
easat-10674	297	33	of	of	ADP
easat-10674	297	34	continuous	continuous	ADJ
easat-10674	297	35	use	use	NOUN
easat-10674	297	36	.	.	PUNCT
easat-10674	298	1	finally	finally	ADV
easat-10674	298	2	,	,	PUNCT
easat-10674	298	3	the	the	DET
easat-10674	298	4	most	most	ADV
easat-10674	298	5	dominant	dominant	ADJ
easat-10674	298	6	path	path	NOUN
easat-10674	298	7	is	be	AUX
easat-10674	298	8	trust	trust	NOUN
easat-10674	298	9	with	with	ADP
easat-10674	298	10	user	user	NOUN
easat-10674	298	11	satisfaction	satisfaction	NOUN
easat-10674	298	12	with	with	ADP
easat-10674	298	13	an	an	DET
easat-10674	298	14	f²	f²	ADJ
easat-10674	298	15	value	value	NOUN
easat-10674	298	16	of	of	ADP
easat-10674	298	17	0.951	0.951	NUM
easat-10674	298	18	,	,	PUNCT
easat-10674	298	19	which	which	PRON
easat-10674	298	20	indicates	indicate	VERB
easat-10674	298	21	a	a	DET
easat-10674	298	22	very	very	ADV
easat-10674	298	23	large	large	ADJ
easat-10674	298	24	and	and	CCONJ
easat-10674	298	25	substantial	substantial	ADJ
easat-10674	298	26	influence	influence	NOUN
easat-10674	298	27	.	.	PUNCT
easat-10674	299	1	these	these	DET
easat-10674	299	2	results	result	NOUN
easat-10674	299	3	show	show	VERB
easat-10674	299	4	that	that	SCONJ
easat-10674	299	5	although	although	SCONJ
easat-10674	299	6	most	most	ADJ
easat-10674	299	7	constructs	construct	NOUN
easat-10674	299	8	have	have	VERB
easat-10674	299	9	a	a	DET
easat-10674	299	10	small	small	ADJ
easat-10674	299	11	to	to	PART
easat-10674	299	12	moderate	moderate	ADJ
easat-10674	299	13	impact	impact	NOUN
easat-10674	299	14	,	,	PUNCT
easat-10674	299	15	trust	trust	NOUN
easat-10674	299	16	proved	prove	VERB
easat-10674	299	17	to	to	PART
easat-10674	299	18	be	be	AUX
easat-10674	299	19	the	the	DET
easat-10674	299	20	key	key	ADJ
easat-10674	299	21	construct	construct	NOUN
easat-10674	299	22	that	that	PRON
easat-10674	299	23	contributed	contribute	VERB
easat-10674	299	24	the	the	DET
easat-10674	299	25	most	most	ADJ
easat-10674	299	26	to	to	ADP
easat-10674	299	27	user	user	NOUN
easat-10674	299	28	satisfaction	satisfaction	NOUN
easat-10674	299	29	.	.	PUNCT
easat-10674	300	1	third	third	ADV
easat-10674	300	2	,	,	PUNCT
easat-10674	300	3	srmr	srmr	PROPN
easat-10674	300	4	(	(	PUNCT
easat-10674	300	5	standardized	standardized	ADJ
easat-10674	300	6	root	root	NOUN
easat-10674	300	7	mean	mean	NOUN
easat-10674	300	8	square	square	ADJ
easat-10674	300	9	residual	residual	ADJ
easat-10674	300	10	)	)	PUNCT
easat-10674	300	11	to	to	PART
easat-10674	300	12	assess	assess	VERB
easat-10674	300	13	model	model	NOUN
easat-10674	300	14	goodness	goodness	NOUN
easat-10674	300	15	of	of	ADP
easat-10674	300	16	fit	fit	ADJ
easat-10674	300	17	(	(	PUNCT
easat-10674	300	18	<	<	X
easat-10674	300	19	0.08	0.08	NUM
easat-10674	300	20	)	)	PUNCT
easat-10674	301	1	[	[	X
easat-10674	301	2	67	67	NUM
easat-10674	301	3	]	]	PUNCT
easat-10674	301	4	.	.	PUNCT
easat-10674	301	5	table	table	NOUN
easat-10674	301	6	5	5	NUM
easat-10674	301	7	.	.	PUNCT
easat-10674	301	8	test	test	NOUN
easat-10674	301	9	of	of	ADP
easat-10674	301	10	the	the	DET
easat-10674	301	11	model	model	NOUN
easat-10674	301	12	fit	fit	PROPN
easat-10674	301	13	-	-	PUNCT
easat-10674	301	14	srmr	srmr	PROPN
easat-10674	301	15	.	.	PUNCT
easat-10674	302	1	saturated	saturate	VERB
easat-10674	302	2	model	model	NOUN
easat-10674	302	3	estimated	estimate	VERB
easat-10674	302	4	model	model	NOUN
easat-10674	302	5	srmr	srmr	VERB
easat-10674	302	6	0.053	0.053	NUM
easat-10674	302	7	0.054	0.054	NUM
easat-10674	302	8	d_uls	d_ul	NOUN
easat-10674	302	9	1.397	1.397	NUM
easat-10674	302	10	1.456	1.456	NUM
easat-10674	302	11	d_g	d_g	NOUN
easat-10674	302	12	1.355	1.355	NUM
easat-10674	302	13	1.368	1.368	NUM
easat-10674	302	14	chi	chi	ADJ
easat-10674	302	15	-	-	PUNCT
easat-10674	302	16	square	square	NOUN
easat-10674	302	17	1517.251	1517.251	PROPN
easat-10674	302	18	1529,528	1529,528	NUM
easat-10674	302	19	nfi	nfi	NOUN
easat-10674	302	20	0.798	0.798	NUM
easat-10674	302	21	0.796	0.796	NUM
easat-10674	302	22	table	table	NOUN
easat-10674	302	23	5	5	NUM
easat-10674	302	24	shows	show	VERB
easat-10674	302	25	a	a	DET
easat-10674	302	26	value	value	NOUN
easat-10674	302	27	of	of	ADP
easat-10674	302	28	0.053	0.053	NUM
easat-10674	302	29	for	for	ADP
easat-10674	302	30	the	the	DET
easat-10674	302	31	saturated	saturate	VERB
easat-10674	302	32	model	model	NOUN
easat-10674	302	33	and	and	CCONJ
easat-10674	302	34	0.054	0.054	NUM
easat-10674	302	35	for	for	ADP
easat-10674	302	36	the	the	DET
easat-10674	302	37	estimated	estimate	VERB
easat-10674	302	38	model	model	NOUN
easat-10674	302	39	.	.	PUNCT
easat-10674	303	1	this	this	DET
easat-10674	303	2	value	value	NOUN
easat-10674	303	3	is	be	AUX
easat-10674	303	4	smaller	small	ADJ
easat-10674	303	5	than	than	ADP
easat-10674	303	6	the	the	DET
easat-10674	303	7	threshold	threshold	NOUN
easat-10674	303	8	of	of	ADP
easat-10674	303	9	0.08	0.08	NUM
easat-10674	303	10	recommended	recommend	VERB
easat-10674	303	11	by	by	ADP
easat-10674	303	12	beribisky	beribisky	NOUN
easat-10674	303	13	and	and	CCONJ
easat-10674	303	14	cribbie	cribbie	VERB
easat-10674	303	15	[	[	X
easat-10674	303	16	67	67	NUM
easat-10674	303	17	]	]	PUNCT
easat-10674	303	18	,	,	PUNCT
easat-10674	303	19	so	so	SCONJ
easat-10674	303	20	it	it	PRON
easat-10674	303	21	can	can	AUX
easat-10674	303	22	be	be	AUX
easat-10674	303	23	concluded	conclude	VERB
easat-10674	303	24	that	that	SCONJ
easat-10674	303	25	the	the	DET
easat-10674	303	26	model	model	NOUN
easat-10674	303	27	has	have	VERB
easat-10674	303	28	a	a	DET
easat-10674	303	29	good	good	ADJ
easat-10674	303	30	fit	fit	NOUN
easat-10674	303	31	..	..	PUNCT
easat-10674	304	1	the	the	DET
easat-10674	304	2	structural	structural	ADJ
easat-10674	304	3	model	model	NOUN
easat-10674	304	4	built	build	VERB
easat-10674	304	5	in	in	ADP
easat-10674	304	6	this	this	DET
easat-10674	304	7	study	study	NOUN
easat-10674	304	8	is	be	AUX
easat-10674	304	9	appropriate	appropriate	ADJ
easat-10674	304	10	and	and	CCONJ
easat-10674	304	11	suitable	suitable	ADJ
easat-10674	304	12	for	for	ADP
easat-10674	304	13	further	further	ADJ
easat-10674	304	14	hypothesis	hypothesis	NOUN
easat-10674	304	15	testing	testing	NOUN
easat-10674	304	16	.	.	PUNCT
easat-10674	305	1	fourth	fourth	ADJ
easat-10674	305	2	,	,	PUNCT
easat-10674	305	3	hypothesis	hypothesis	NOUN
easat-10674	305	4	testing	testing	NOUN
easat-10674	305	5	using	using	AUX
easat-10674	305	6	bootstrapping	bootstrappe	VERB
easat-10674	305	7	to	to	PART
easat-10674	305	8	test	test	VERB
easat-10674	305	9	the	the	DET
easat-10674	305	10	significance	significance	NOUN
easat-10674	305	11	of	of	ADP
easat-10674	305	12	the	the	DET
easat-10674	305	13	paths	path	NOUN
easat-10674	305	14	between	between	ADP
easat-10674	305	15	constructs	construct	NOUN
easat-10674	305	16	.	.	PUNCT
easat-10674	306	1	the	the	DET
easat-10674	306	2	results	result	NOUN
easat-10674	306	3	of	of	ADP
easat-10674	306	4	the	the	DET
easat-10674	306	5	path	path	NOUN
easat-10674	306	6	coefficient	coefficient	NOUN
easat-10674	306	7	test	test	NOUN
easat-10674	306	8	using	use	VERB
easat-10674	306	9	the	the	DET
easat-10674	306	10	bootstrapping	bootstrappe	VERB
easat-10674	306	11	method	method	NOUN
easat-10674	306	12	indicate	indicate	VERB
easat-10674	306	13	that	that	SCONJ
easat-10674	306	14	not	not	PART
easat-10674	306	15	all	all	DET
easat-10674	306	16	paths	path	NOUN
easat-10674	306	17	between	between	ADP
easat-10674	306	18	constructs	construct	NOUN
easat-10674	306	19	are	be	AUX
easat-10674	306	20	statistically	statistically	ADV
easat-10674	306	21	significant	significant	ADJ
easat-10674	306	22	.	.	PUNCT
easat-10674	307	1	the	the	DET
easat-10674	307	2	non	non	ADJ
easat-10674	307	3	-	-	ADJ
easat-10674	307	4	significant	significant	ADJ
easat-10674	307	5	results	result	NOUN
easat-10674	307	6	include	include	VERB
easat-10674	307	7	the	the	DET
easat-10674	307	8	paths	path	NOUN
easat-10674	307	9	anthropomorphism	anthropomorphism	NOUN
easat-10674	307	10	to	to	PART
easat-10674	307	11	trust	trust	VERB
easat-10674	307	12	(	(	PUNCT
easat-10674	307	13	p	p	X
easat-10674	307	14	=	=	NOUN
easat-10674	307	15	0.203	0.203	NUM
easat-10674	307	16	)	)	PUNCT
easat-10674	307	17	and	and	CCONJ
easat-10674	307	18	anthropomorphism	anthropomorphism	NOUN
easat-10674	307	19	to	to	ADP
easat-10674	307	20	user	user	NOUN
easat-10674	307	21	satisfaction	satisfaction	NOUN
easat-10674	307	22	(	(	PUNCT
easat-10674	307	23	p	p	X
easat-10674	307	24	=	=	NOUN
easat-10674	307	25	0.769	0.769	NUM
easat-10674	307	26	)	)	PUNCT
easat-10674	307	27	,	,	PUNCT
easat-10674	307	28	as	as	ADV
easat-10674	307	29	well	well	ADV
easat-10674	307	30	as	as	ADP
easat-10674	307	31	information	information	NOUN
easat-10674	307	32	quality	quality	NOUN
easat-10674	307	33	to	to	PART
easat-10674	307	34	trust	trust	VERB
easat-10674	307	35	(	(	PUNCT
easat-10674	307	36	p	p	X
easat-10674	307	37	=	=	NOUN
easat-10674	307	38	0.608	0.608	NUM
easat-10674	307	39	)	)	PUNCT
easat-10674	307	40	,	,	PUNCT
easat-10674	307	41	service	service	NOUN
easat-10674	307	42	quality	quality	NOUN
easat-10674	307	43	to	to	PART
easat-10674	307	44	trust	trust	VERB
easat-10674	307	45	(	(	PUNCT
easat-10674	307	46	p	p	NOUN
easat-10674	307	47	=	=	NOUN
easat-10674	307	48	0.515	0.515	NUM
easat-10674	307	49	)	)	PUNCT
easat-10674	307	50	,	,	PUNCT
easat-10674	307	51	service	service	NOUN
easat-10674	307	52	quality	quality	NOUN
easat-10674	307	53	to	to	ADP
easat-10674	307	54	user	user	NOUN
easat-10674	307	55	satisfaction	satisfaction	NOUN
easat-10674	307	56	(	(	PUNCT
easat-10674	307	57	p	p	X
easat-10674	307	58	=	=	NOUN
easat-10674	307	59	0.867	0.867	NUM
easat-10674	307	60	)	)	PUNCT
easat-10674	307	61	,	,	PUNCT
easat-10674	307	62	and	and	CCONJ
easat-10674	307	63	system	system	NOUN
easat-10674	307	64	quality	quality	NOUN
easat-10674	307	65	to	to	PART
easat-10674	307	66	trust	trust	VERB
easat-10674	307	67	(	(	PUNCT
easat-10674	307	68	p	p	X
easat-10674	307	69	=	=	NOUN
easat-10674	307	70	0.071	0.071	NUM
easat-10674	307	71	)	)	PUNCT
easat-10674	307	72	.	.	PUNCT
easat-10674	308	1	therefore	therefore	ADV
easat-10674	308	2	,	,	PUNCT
easat-10674	308	3	it	it	PRON
easat-10674	308	4	can	can	AUX
easat-10674	308	5	be	be	AUX
easat-10674	308	6	concluded	conclude	VERB
easat-10674	308	7	that	that	SCONJ
easat-10674	308	8	not	not	PART
easat-10674	308	9	all	all	DET
easat-10674	308	10	dimensions	dimension	NOUN
easat-10674	308	11	of	of	ADP
easat-10674	308	12	ai	ai	PROPN
easat-10674	308	13	chatbot	chatbot	NOUN
easat-10674	308	14	service	service	NOUN
easat-10674	308	15	quality	quality	NOUN
easat-10674	308	16	directly	directly	ADV
easat-10674	308	17	influence	influence	NOUN
easat-10674	308	18	user	user	NOUN
easat-10674	308	19	satisfaction	satisfaction	NOUN
easat-10674	308	20	and	and	CCONJ
easat-10674	308	21	trust	trust	NOUN
easat-10674	308	22	.	.	PUNCT
easat-10674	309	1	conversely	conversely	ADV
easat-10674	309	2	,	,	PUNCT
easat-10674	309	3	several	several	ADJ
easat-10674	309	4	paths	path	NOUN
easat-10674	309	5	demonstrate	demonstrate	VERB
easat-10674	309	6	significant	significant	ADJ
easat-10674	309	7	influence	influence	NOUN
easat-10674	309	8	,	,	PUNCT
easat-10674	309	9	including	include	VERB
easat-10674	309	10	conversational	conversational	ADJ
easat-10674	309	11	capability	capability	NOUN
easat-10674	309	12	to	to	ADP
easat-10674	309	13	user	user	NOUN
easat-10674	309	14	satisfaction	satisfaction	NOUN
easat-10674	309	15	(	(	PUNCT
easat-10674	309	16	p	p	X
easat-10674	309	17	=	=	NOUN
easat-10674	309	18	0.007	0.007	NUM
easat-10674	309	19	)	)	PUNCT
easat-10674	309	20	,	,	PUNCT
easat-10674	309	21	conversational	conversational	ADJ
easat-10674	309	22	capability	capability	NOUN
easat-10674	309	23	to	to	PART
easat-10674	309	24	trust	trust	VERB
easat-10674	309	25	(	(	PUNCT
easat-10674	309	26	p	p	X
easat-10674	309	27	=	=	NOUN
easat-10674	309	28	0.025	0.025	NUM
easat-10674	309	29	)	)	PUNCT
easat-10674	309	30	,	,	PUNCT
easat-10674	309	31	information	information	NOUN
easat-10674	309	32	quality	quality	NOUN
easat-10674	309	33	to	to	ADP
easat-10674	309	34	user	user	NOUN
easat-10674	309	35	satisfaction	satisfaction	NOUN
easat-10674	309	36	(	(	PUNCT
easat-10674	309	37	p	p	NOUN
easat-10674	309	38	=	=	NOUN
easat-10674	309	39	0.005	0.005	NUM
easat-10674	309	40	)	)	PUNCT
easat-10674	309	41	,	,	PUNCT
easat-10674	309	42	system	system	NOUN
easat-10674	309	43	quality	quality	NOUN
easat-10674	309	44	to	to	ADP
easat-10674	309	45	user	user	NOUN
easat-10674	309	46	satisfaction	satisfaction	NOUN
easat-10674	309	47	(	(	PUNCT
easat-10674	309	48	p	p	NOUN
easat-10674	309	49	=	=	NOUN
easat-10674	309	50	0.006	0.006	NUM
easat-10674	309	51	)	)	PUNCT
easat-10674	309	52	,	,	PUNCT
easat-10674	309	53	and	and	CCONJ
easat-10674	309	54	user	user	NOUN
easat-10674	309	55	satisfaction	satisfaction	NOUN
easat-10674	309	56	to	to	PART
easat-10674	309	57	trust	trust	VERB
easat-10674	309	58	(	(	PUNCT
easat-10674	309	59	p	p	X
easat-10674	309	60	=	=	NOUN
easat-10674	309	61	0.003	0.003	NUM
easat-10674	309	62	)	)	PUNCT
easat-10674	309	63	.	.	PUNCT
easat-10674	310	1	additionally	additionally	ADV
easat-10674	310	2	,	,	PUNCT
easat-10674	310	3	the	the	DET
easat-10674	310	4	paths	path	NOUN
easat-10674	310	5	trust	trust	NOUN
easat-10674	310	6	,	,	PUNCT
easat-10674	310	7	intention	intention	NOUN
easat-10674	310	8	of	of	ADP
easat-10674	310	9	continuous	continuous	ADJ
easat-10674	310	10	use	use	NOUN
easat-10674	310	11	(	(	PUNCT
easat-10674	310	12	p	p	X
easat-10674	310	13	=	=	NOUN
easat-10674	310	14	0.000	0.000	NUM
easat-10674	310	15	)	)	PUNCT
easat-10674	310	16	,	,	PUNCT
easat-10674	310	17	and	and	CCONJ
easat-10674	310	18	user	user	NOUN
easat-10674	310	19	satisfaction	satisfaction	NOUN
easat-10674	310	20	,	,	PUNCT
easat-10674	310	21	intention	intention	NOUN
easat-10674	310	22	of	of	ADP
easat-10674	310	23	continuous	continuous	ADJ
easat-10674	310	24	use	use	NOUN
easat-10674	310	25	(	(	PUNCT
easat-10674	310	26	p	p	X
easat-10674	310	27	=	=	NOUN
easat-10674	310	28	0.000	0.000	NUM
easat-10674	310	29	)	)	PUNCT
easat-10674	310	30	showed	show	VERB
easat-10674	310	31	very	very	ADV
easat-10674	310	32	strong	strong	ADJ
easat-10674	310	33	significance	significance	NOUN
easat-10674	310	34	.	.	PUNCT
easat-10674	311	1	these	these	DET
easat-10674	311	2	findings	finding	NOUN
easat-10674	311	3	confirm	confirm	VERB
easat-10674	311	4	that	that	SCONJ
easat-10674	311	5	conversational	conversational	ADJ
easat-10674	311	6	capability	capability	NOUN
easat-10674	311	7	,	,	PUNCT
easat-10674	311	8	information	information	NOUN
easat-10674	311	9	quality	quality	NOUN
easat-10674	311	10	,	,	PUNCT
easat-10674	311	11	and	and	CCONJ
easat-10674	311	12	system	system	NOUN
easat-10674	311	13	quality	quality	NOUN
easat-10674	311	14	play	play	VERB
easat-10674	311	15	an	an	DET
easat-10674	311	16	important	important	ADJ
easat-10674	311	17	role	role	NOUN
easat-10674	311	18	in	in	ADP
easat-10674	311	19	increasing	increase	VERB
easat-10674	311	20	user	user	NOUN
easat-10674	311	21	satisfaction	satisfaction	NOUN
easat-10674	311	22	and	and	CCONJ
easat-10674	311	23	trust	trust	NOUN
easat-10674	311	24	,	,	PUNCT
easat-10674	311	25	which	which	PRON
easat-10674	311	26	ultimately	ultimately	ADV
easat-10674	311	27	drives	drive	VERB
easat-10674	311	28	the	the	DET
easat-10674	311	29	intention	intention	NOUN
easat-10674	311	30	to	to	PART
easat-10674	311	31	continue	continue	VERB
easat-10674	311	32	using	use	VERB
easat-10674	311	33	chatbot	chatbot	NOUN
easat-10674	311	34	services	service	NOUN
easat-10674	311	35	.	.	PUNCT
easat-10674	312	1	these	these	DET
easat-10674	312	2	findings	finding	NOUN
easat-10674	312	3	confirm	confirm	VERB
easat-10674	312	4	that	that	SCONJ
easat-10674	312	5	the	the	DET
easat-10674	312	6	main	main	ADJ
easat-10674	312	7	factors	factor	NOUN
easat-10674	312	8	influencing	influence	VERB
easat-10674	312	9	user	user	NOUN
easat-10674	312	10	satisfaction	satisfaction	NOUN
easat-10674	312	11	and	and	CCONJ
easat-10674	312	12	trust	trust	NOUN
easat-10674	312	13	are	be	AUX
easat-10674	312	14	conversational	conversational	ADJ
easat-10674	312	15	capability	capability	NOUN
easat-10674	312	16	,	,	PUNCT
easat-10674	312	17	information	information	NOUN
easat-10674	312	18	quality	quality	NOUN
easat-10674	312	19	,	,	PUNCT
easat-10674	312	20	and	and	CCONJ
easat-10674	312	21	system	system	NOUN
easat-10674	312	22	quality	quality	NOUN
easat-10674	312	23	.	.	PUNCT
easat-10674	313	1	ultimately	ultimately	ADV
easat-10674	313	2	,	,	PUNCT
easat-10674	313	3	this	this	DET
easat-10674	313	4	satisfaction	satisfaction	NOUN
easat-10674	313	5	and	and	CCONJ
easat-10674	313	6	trust	trust	NOUN
easat-10674	313	7	become	become	VERB
easat-10674	313	8	the	the	DET
easat-10674	313	9	main	main	ADJ
easat-10674	313	10	drivers	driver	NOUN
easat-10674	313	11	of	of	ADP
easat-10674	313	12	users	user	NOUN
easat-10674	313	13	'	'	PART
easat-10674	313	14	intention	intention	NOUN
easat-10674	313	15	to	to	PART
easat-10674	313	16	continue	continue	VERB
easat-10674	313	17	using	use	VERB
easat-10674	313	18	ai	ai	PROPN
easat-10674	313	19	chatbot	chatbot	NOUN
easat-10674	313	20	services	service	NOUN
easat-10674	313	21	.	.	PUNCT
easat-10674	314	1	in	in	ADP
easat-10674	314	2	other	other	ADJ
easat-10674	314	3	words	word	NOUN
easat-10674	314	4	,	,	PUNCT
easat-10674	314	5	the	the	DET
easat-10674	314	6	natural	natural	ADJ
easat-10674	314	7	conversational	conversational	ADJ
easat-10674	314	8	experience	experience	NOUN
easat-10674	314	9	,	,	PUNCT
easat-10674	314	10	the	the	DET
easat-10674	314	11	quality	quality	NOUN
easat-10674	314	12	of	of	ADP
easat-10674	314	13	relevant	relevant	ADJ
easat-10674	314	14	information	information	NOUN
easat-10674	314	15	,	,	PUNCT
easat-10674	314	16	and	and	CCONJ
easat-10674	314	17	the	the	DET
easat-10674	314	18	reliability	reliability	NOUN
easat-10674	314	19	of	of	ADP
easat-10674	314	20	the	the	DET
easat-10674	314	21	system	system	NOUN
easat-10674	314	22	prove	prove	VERB
easat-10674	314	23	to	to	PART
easat-10674	314	24	be	be	AUX
easat-10674	314	25	key	key	ADJ
easat-10674	314	26	determinants	determinant	NOUN
easat-10674	314	27	in	in	ADP
easat-10674	314	28	building	build	VERB
easat-10674	314	29	the	the	DET
easat-10674	314	30	sustainability	sustainability	NOUN
easat-10674	314	31	of	of	ADP
easat-10674	314	32	ai	ai	ADJ
easat-10674	314	33	chatbot	chatbot	NOUN
easat-10674	314	34	usage	usage	NOUN
easat-10674	314	35	in	in	ADP
easat-10674	314	36	the	the	DET
easat-10674	314	37	future	future	NOUN
easat-10674	314	38	.	.	PUNCT
easat-10674	315	1	further	further	ADJ
easat-10674	315	2	interpretation	interpretation	NOUN
easat-10674	315	3	suggests	suggest	VERB
easat-10674	315	4	that	that	SCONJ
easat-10674	315	5	the	the	DET
easat-10674	315	6	non	non	NOUN
easat-10674	315	7	-	-	NOUN
easat-10674	315	8	significance	significance	NOUN
easat-10674	315	9	of	of	ADP
easat-10674	315	10	service	service	NOUN
easat-10674	315	11	quality	quality	NOUN
easat-10674	315	12	on	on	ADP
easat-10674	315	13	satisfaction	satisfaction	NOUN
easat-10674	315	14	and	and	CCONJ
easat-10674	315	15	trust	trust	NOUN
easat-10674	315	16	may	may	AUX
easat-10674	315	17	be	be	AUX
easat-10674	315	18	due	due	ADJ
easat-10674	315	19	to	to	ADP
easat-10674	315	20	a	a	DET
easat-10674	315	21	shift	shift	NOUN
easat-10674	315	22	in	in	ADP
easat-10674	315	23	user	user	NOUN
easat-10674	315	24	expectations	expectation	NOUN
easat-10674	315	25	.	.	PUNCT
easat-10674	316	1	in	in	ADP
easat-10674	316	2	the	the	DET
easat-10674	316	3	context	context	NOUN
easat-10674	316	4	of	of	ADP
easat-10674	316	5	ai	ai	PROPN
easat-10674	316	6	chatbots	chatbot	NOUN
easat-10674	316	7	,	,	PUNCT
easat-10674	316	8	traditional	traditional	ADJ
easat-10674	316	9	service	service	NOUN
easat-10674	316	10	aspects	aspect	NOUN
easat-10674	316	11	like	like	ADP
easat-10674	316	12	quick	quick	ADJ
easat-10674	316	13	responses	response	NOUN
easat-10674	316	14	or	or	CCONJ
easat-10674	316	15	polite	polite	ADJ
easat-10674	316	16	language	language	NOUN
easat-10674	316	17	are	be	AUX
easat-10674	316	18	already	already	ADV
easat-10674	316	19	considered	consider	VERB
easat-10674	316	20	the	the	DET
easat-10674	316	21	minimum	minimum	ADJ
easat-10674	316	22	standard	standard	NOUN
easat-10674	316	23	,	,	PUNCT
easat-10674	316	24	so	so	SCONJ
easat-10674	316	25	they	they	PRON
easat-10674	316	26	are	be	AUX
easat-10674	316	27	no	no	ADV
easat-10674	316	28	longer	long	ADV
easat-10674	316	29	a	a	DET
easat-10674	316	30	key	key	ADJ
easat-10674	316	31	differentiating	differentiate	VERB
easat-10674	316	32	factor	factor	NOUN
easat-10674	316	33	.	.	PUNCT
easat-10674	317	1	similarly	similarly	ADV
easat-10674	317	2	,	,	PUNCT
easat-10674	317	3	anthropomorphism	anthropomorphism	NOUN
easat-10674	317	4	did	do	AUX
easat-10674	317	5	not	not	PART
easat-10674	317	6	show	show	VERB
easat-10674	317	7	a	a	DET
easat-10674	317	8	significant	significant	ADJ
easat-10674	317	9	effect	effect	NOUN
easat-10674	317	10	because	because	SCONJ
easat-10674	317	11	users	user	NOUN
easat-10674	317	12	were	be	AUX
easat-10674	317	13	aware	aware	ADJ
easat-10674	317	14	that	that	SCONJ
easat-10674	317	15	chatbots	chatbot	NOUN
easat-10674	317	16	are	be	AUX
easat-10674	317	17	not	not	PART
easat-10674	317	18	human	human	ADJ
easat-10674	317	19	but	but	CCONJ
easat-10674	317	20	programmed	programmed	ADJ
easat-10674	317	21	systems	system	NOUN
easat-10674	317	22	.	.	PUNCT
easat-10674	318	1	in	in	ADP
easat-10674	318	2	fact	fact	NOUN
easat-10674	318	3	,	,	PUNCT
easat-10674	318	4	under	under	ADP
easat-10674	318	5	certain	certain	ADJ
easat-10674	318	6	conditions	condition	NOUN
easat-10674	318	7	,	,	PUNCT
easat-10674	318	8	such	such	ADJ
easat-10674	318	9	as	as	ADP
easat-10674	318	10	when	when	SCONJ
easat-10674	318	11	users	user	NOUN
easat-10674	318	12	are	be	AUX
easat-10674	318	13	frustrated	frustrate	VERB
easat-10674	318	14	,	,	PUNCT
easat-10674	318	15	anthropomorphism	anthropomorphism	NOUN
easat-10674	318	16	can	can	AUX
easat-10674	318	17	actually	actually	ADV
easat-10674	318	18	decrease	decrease	VERB
easat-10674	318	19	satisfaction	satisfaction	NOUN
easat-10674	318	20	[	[	X
easat-10674	318	21	68	68	NUM
easat-10674	318	22	]	]	PUNCT
easat-10674	318	23	.	.	PUNCT
easat-10674	319	1	meanwhile	meanwhile	ADV
easat-10674	319	2	,	,	PUNCT
easat-10674	319	3	the	the	DET
easat-10674	319	4	non	non	NOUN
easat-10674	319	5	-	-	NOUN
easat-10674	319	6	significance	significance	NOUN
easat-10674	319	7	of	of	ADP
easat-10674	319	8	information	information	NOUN
easat-10674	319	9	quality	quality	NOUN
easat-10674	319	10	and	and	CCONJ
easat-10674	319	11	system	system	NOUN
easat-10674	319	12	quality	quality	NOUN
easat-10674	319	13	on	on	ADP
easat-10674	319	14	trust	trust	NOUN
easat-10674	319	15	indicates	indicate	VERB
easat-10674	319	16	that	that	SCONJ
easat-10674	319	17	trust	trust	NOUN
easat-10674	319	18	is	be	AUX
easat-10674	319	19	more	more	ADV
easat-10674	319	20	influenced	influence	VERB
easat-10674	319	21	by	by	ADP
easat-10674	319	22	emotional	emotional	ADJ
easat-10674	319	23	experiences	experience	NOUN
easat-10674	319	24	than	than	ADP
easat-10674	319	25	by	by	ADP
easat-10674	319	26	mere	mere	ADJ
easat-10674	319	27	technical	technical	ADJ
easat-10674	319	28	aspects	aspect	NOUN
easat-10674	319	29	.	.	PUNCT
easat-10674	320	1	1427	1427	NUM
easat-10674	320	2	edelweiss	edelweiss	PROPN
easat-10674	320	3	applied	apply	VERB
easat-10674	320	4	science	science	NOUN
easat-10674	320	5	and	and	CCONJ
easat-10674	320	6	technology	technology	NOUN
easat-10674	320	7	issn	issn	PROPN
easat-10674	320	8	:	:	PUNCT
easat-10674	320	9	2576	2576	NUM
easat-10674	320	10	-	-	SYM
easat-10674	320	11	8484	8484	NUM
easat-10674	320	12	vol	vol	NOUN
easat-10674	320	13	.	.	PROPN
easat-10674	321	1	9	9	NUM
easat-10674	321	2	,	,	PUNCT
easat-10674	321	3	no	no	INTJ
easat-10674	321	4	.	.	NOUN
easat-10674	321	5	10	10	NUM
easat-10674	321	6	:	:	SYM
easat-10674	321	7	1416	1416	NUM
easat-10674	321	8	-	-	SYM
easat-10674	321	9	1436	1436	NUM
easat-10674	321	10	,	,	PUNCT
easat-10674	321	11	2025	2025	NUM
easat-10674	321	12	doi	doi	NOUN
easat-10674	321	13	:	:	PUNCT
easat-10674	322	1	10.55214/2576	10.55214/2576	NUM
easat-10674	322	2	-	-	SYM
easat-10674	322	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	322	4	©	©	PROPN
easat-10674	322	5	2025	2025	NUM
easat-10674	322	6	by	by	ADP
easat-10674	322	7	the	the	DET
easat-10674	322	8	authors	author	NOUN
easat-10674	322	9	;	;	PUNCT
easat-10674	322	10	licensee	licensee	PROPN
easat-10674	322	11	learning	learn	VERB
easat-10674	322	12	gate	gate	PROPN
easat-10674	322	13	figure	figure	NOUN
easat-10674	322	14	3	3	NUM
easat-10674	322	15	.	.	PUNCT
easat-10674	322	16	optimized	optimize	VERB
easat-10674	322	17	model	model	NOUN
easat-10674	322	18	.	.	PUNCT
easat-10674	323	1	figure	figure	VERB
easat-10674	323	2	3	3	NUM
easat-10674	323	3	presents	present	VERB
easat-10674	323	4	an	an	DET
easat-10674	323	5	optimized	optimize	VERB
easat-10674	323	6	model	model	NOUN
easat-10674	323	7	indicating	indicate	VERB
easat-10674	323	8	that	that	SCONJ
easat-10674	323	9	not	not	PART
easat-10674	323	10	all	all	DET
easat-10674	323	11	mediation	mediation	NOUN
easat-10674	323	12	paths	path	NOUN
easat-10674	323	13	are	be	AUX
easat-10674	323	14	statistically	statistically	ADV
easat-10674	323	15	significant	significant	ADJ
easat-10674	323	16	.	.	PUNCT
easat-10674	324	1	significant	significant	ADJ
easat-10674	324	2	paths	path	NOUN
easat-10674	324	3	include	include	VERB
easat-10674	324	4	user	user	NOUN
easat-10674	324	5	satisfaction	satisfaction	NOUN
easat-10674	324	6	,	,	PUNCT
easat-10674	324	7	trust	trust	NOUN
easat-10674	324	8	,	,	PUNCT
easat-10674	324	9	and	and	CCONJ
easat-10674	324	10	intention	intention	NOUN
easat-10674	324	11	of	of	ADP
easat-10674	324	12	continuous	continuous	ADJ
easat-10674	324	13	use	use	NOUN
easat-10674	324	14	(	(	PUNCT
easat-10674	324	15	p	p	X
easat-10674	324	16	=	=	NOUN
easat-10674	324	17	0.010	0.010	NUM
easat-10674	324	18	)	)	PUNCT
easat-10674	324	19	;	;	PUNCT
easat-10674	324	20	system	system	NOUN
easat-10674	324	21	quality	quality	NOUN
easat-10674	324	22	,	,	PUNCT
easat-10674	324	23	user	user	NOUN
easat-10674	324	24	satisfaction	satisfaction	NOUN
easat-10674	324	25	,	,	PUNCT
easat-10674	324	26	and	and	CCONJ
easat-10674	324	27	trust	trust	NOUN
easat-10674	324	28	(	(	PUNCT
easat-10674	324	29	p	p	X
easat-10674	324	30	=	=	NOUN
easat-10674	324	31	0.049	0.049	NUM
easat-10674	324	32	)	)	PUNCT
easat-10674	324	33	;	;	PUNCT
easat-10674	324	34	conversational	conversational	ADJ
easat-10674	324	35	capability	capability	NOUN
easat-10674	324	36	,	,	PUNCT
easat-10674	324	37	user	user	NOUN
easat-10674	324	38	satisfaction	satisfaction	NOUN
easat-10674	324	39	,	,	PUNCT
easat-10674	324	40	and	and	CCONJ
easat-10674	324	41	intention	intention	NOUN
easat-10674	324	42	of	of	ADP
easat-10674	324	43	continuous	continuous	ADJ
easat-10674	324	44	use	use	NOUN
easat-10674	324	45	(	(	PUNCT
easat-10674	324	46	p	p	X
easat-10674	324	47	=	=	NOUN
easat-10674	324	48	0.009	0.009	NUM
easat-10674	324	49	)	)	PUNCT
easat-10674	324	50	;	;	PUNCT
easat-10674	324	51	conversational	conversational	ADJ
easat-10674	324	52	capability	capability	NOUN
easat-10674	324	53	,	,	PUNCT
easat-10674	324	54	trust	trust	NOUN
easat-10674	324	55	,	,	PUNCT
easat-10674	324	56	and	and	CCONJ
easat-10674	324	57	intention	intention	NOUN
easat-10674	324	58	of	of	ADP
easat-10674	324	59	continuous	continuous	ADJ
easat-10674	324	60	use	use	NOUN
easat-10674	324	61	(	(	PUNCT
easat-10674	324	62	p	p	X
easat-10674	324	63	=	=	NOUN
easat-10674	324	64	0.043	0.043	NUM
easat-10674	324	65	)	)	PUNCT
easat-10674	324	66	;	;	PUNCT
easat-10674	324	67	information	information	NOUN
easat-10674	324	68	quality	quality	NOUN
easat-10674	324	69	,	,	PUNCT
easat-10674	324	70	user	user	NOUN
easat-10674	324	71	satisfaction	satisfaction	NOUN
easat-10674	324	72	,	,	PUNCT
easat-10674	324	73	and	and	CCONJ
easat-10674	324	74	intention	intention	NOUN
easat-10674	324	75	of	of	ADP
easat-10674	324	76	continuous	continuous	ADJ
easat-10674	324	77	use	use	NOUN
easat-10674	324	78	(	(	PUNCT
easat-10674	324	79	p	p	X
easat-10674	324	80	=	=	NOUN
easat-10674	324	81	0.006	0.006	NUM
easat-10674	324	82	)	)	PUNCT
easat-10674	324	83	;	;	PUNCT
easat-10674	324	84	and	and	CCONJ
easat-10674	324	85	system	system	NOUN
easat-10674	324	86	quality	quality	NOUN
easat-10674	324	87	,	,	PUNCT
easat-10674	324	88	user	user	NOUN
easat-10674	324	89	satisfaction	satisfaction	NOUN
easat-10674	324	90	,	,	PUNCT
easat-10674	324	91	and	and	CCONJ
easat-10674	324	92	intention	intention	NOUN
easat-10674	324	93	of	of	ADP
easat-10674	324	94	continuous	continuous	ADJ
easat-10674	324	95	use	use	NOUN
easat-10674	324	96	(	(	PUNCT
easat-10674	324	97	p	p	X
easat-10674	324	98	=	=	NOUN
easat-10674	324	99	0.008	0.008	NUM
easat-10674	324	100	)	)	PUNCT
easat-10674	324	101	.	.	PUNCT
easat-10674	325	1	these	these	DET
easat-10674	325	2	findings	finding	NOUN
easat-10674	325	3	confirm	confirm	VERB
easat-10674	325	4	that	that	SCONJ
easat-10674	325	5	user	user	NOUN
easat-10674	325	6	satisfaction	satisfaction	NOUN
easat-10674	325	7	and	and	CCONJ
easat-10674	325	8	trust	trust	NOUN
easat-10674	325	9	serve	serve	VERB
easat-10674	325	10	as	as	ADP
easat-10674	325	11	important	important	ADJ
easat-10674	325	12	mediators	mediator	NOUN
easat-10674	325	13	capable	capable	ADJ
easat-10674	325	14	of	of	ADP
easat-10674	325	15	explaining	explain	VERB
easat-10674	325	16	how	how	SCONJ
easat-10674	325	17	some	some	DET
easat-10674	325	18	exogenous	exogenous	ADJ
easat-10674	325	19	constructs	construct	NOUN
easat-10674	325	20	influence	influence	NOUN
easat-10674	325	21	continued	continue	VERB
easat-10674	325	22	use	use	NOUN
easat-10674	325	23	intention	intention	NOUN
easat-10674	325	24	.	.	PUNCT
easat-10674	326	1	conversely	conversely	ADV
easat-10674	326	2	,	,	PUNCT
easat-10674	326	3	insignificant	insignificant	ADJ
easat-10674	326	4	paths	path	NOUN
easat-10674	326	5	include	include	VERB
easat-10674	326	6	service	service	NOUN
easat-10674	326	7	quality	quality	NOUN
easat-10674	326	8	,	,	PUNCT
easat-10674	326	9	user	user	NOUN
easat-10674	326	10	satisfaction	satisfaction	NOUN
easat-10674	326	11	,	,	PUNCT
easat-10674	326	12	and	and	CCONJ
easat-10674	326	13	trust	trust	NOUN
easat-10674	326	14	(	(	PUNCT
easat-10674	326	15	p	p	X
easat-10674	326	16	=	=	NOUN
easat-10674	326	17	0.876	0.876	NUM
easat-10674	326	18	)	)	PUNCT
easat-10674	326	19	,	,	PUNCT
easat-10674	326	20	and	and	CCONJ
easat-10674	326	21	anthropomorphism	anthropomorphism	NOUN
easat-10674	326	22	,	,	PUNCT
easat-10674	326	23	user	user	NOUN
easat-10674	326	24	satisfaction	satisfaction	NOUN
easat-10674	326	25	,	,	PUNCT
easat-10674	326	26	and	and	CCONJ
easat-10674	326	27	trust	trust	NOUN
easat-10674	326	28	(	(	PUNCT
easat-10674	326	29	p	p	X
easat-10674	326	30	=	=	NOUN
easat-10674	326	31	0.782	0.782	NUM
easat-10674	326	32	)	)	PUNCT
easat-10674	326	33	.	.	PUNCT
easat-10674	327	1	this	this	PRON
easat-10674	327	2	suggests	suggest	VERB
easat-10674	327	3	that	that	SCONJ
easat-10674	327	4	,	,	PUNCT
easat-10674	327	5	in	in	ADP
easat-10674	327	6	the	the	DET
easat-10674	327	7	context	context	NOUN
easat-10674	327	8	of	of	ADP
easat-10674	327	9	interacting	interact	VERB
easat-10674	327	10	with	with	ADP
easat-10674	327	11	ai	ai	ADJ
easat-10674	327	12	chatbots	chatbot	NOUN
easat-10674	327	13	,	,	PUNCT
easat-10674	327	14	traditional	traditional	ADJ
easat-10674	327	15	service	service	NOUN
easat-10674	327	16	quality	quality	NOUN
easat-10674	327	17	aspects	aspect	NOUN
easat-10674	327	18	and	and	CCONJ
easat-10674	327	19	anthropomorphism	anthropomorphism	NOUN
easat-10674	327	20	are	be	AUX
easat-10674	327	21	not	not	PART
easat-10674	327	22	sufficiently	sufficiently	ADV
easat-10674	327	23	strong	strong	ADJ
easat-10674	327	24	to	to	PART
easat-10674	327	25	build	build	VERB
easat-10674	327	26	trust	trust	NOUN
easat-10674	327	27	through	through	ADP
easat-10674	327	28	user	user	NOUN
easat-10674	327	29	satisfaction	satisfaction	NOUN
easat-10674	327	30	.	.	PUNCT
easat-10674	328	1	therefore	therefore	ADV
easat-10674	328	2	,	,	PUNCT
easat-10674	328	3	it	it	PRON
easat-10674	328	4	can	can	AUX
easat-10674	328	5	be	be	AUX
easat-10674	328	6	concluded	conclude	VERB
easat-10674	328	7	that	that	SCONJ
easat-10674	328	8	the	the	DET
easat-10674	328	9	continued	continue	VERB
easat-10674	328	10	use	use	NOUN
easat-10674	328	11	of	of	ADP
easat-10674	328	12	ai	ai	PRON
easat-10674	328	13	chatbots	chatbot	NOUN
easat-10674	328	14	is	be	AUX
easat-10674	328	15	more	more	ADV
easat-10674	328	16	mediated	mediate	VERB
easat-10674	328	17	by	by	ADP
easat-10674	328	18	emotional	emotional	ADJ
easat-10674	328	19	experiences	experience	NOUN
easat-10674	328	20	such	such	ADJ
easat-10674	328	21	as	as	ADP
easat-10674	328	22	user	user	NOUN
easat-10674	328	23	satisfaction	satisfaction	NOUN
easat-10674	328	24	and	and	CCONJ
easat-10674	328	25	trust	trust	NOUN
easat-10674	328	26	,	,	PUNCT
easat-10674	328	27	which	which	PRON
easat-10674	328	28	are	be	AUX
easat-10674	328	29	formed	form	VERB
easat-10674	328	30	from	from	ADP
easat-10674	328	31	the	the	DET
easat-10674	328	32	quality	quality	NOUN
easat-10674	328	33	of	of	ADP
easat-10674	328	34	conversations	conversation	NOUN
easat-10674	328	35	,	,	PUNCT
easat-10674	328	36	system	system	NOUN
easat-10674	328	37	reliability	reliability	NOUN
easat-10674	328	38	,	,	PUNCT
easat-10674	328	39	and	and	CCONJ
easat-10674	328	40	the	the	DET
easat-10674	328	41	relevance	relevance	NOUN
easat-10674	328	42	of	of	ADP
easat-10674	328	43	the	the	DET
easat-10674	328	44	information	information	NOUN
easat-10674	328	45	provided	provide	VERB
easat-10674	328	46	.	.	PUNCT
easat-10674	329	1	4.7	4.7	NUM
easat-10674	329	2	.	.	PUNCT
easat-10674	330	1	norm	norm	PROPN
easat-10674	330	2	development	development	PROPN
easat-10674	330	3	h1	h1	PROPN
easat-10674	330	4	,	,	PUNCT
easat-10674	330	5	h6	h6	PROPN
easat-10674	330	6	=	=	PROPN
easat-10674	330	7	service	service	NOUN
easat-10674	330	8	quality	quality	NOUN
easat-10674	330	9	does	do	AUX
easat-10674	330	10	not	not	PART
easat-10674	330	11	affect	affect	VERB
easat-10674	330	12	user	user	NOUN
easat-10674	330	13	satisfaction	satisfaction	NOUN
easat-10674	330	14	or	or	CCONJ
easat-10674	330	15	trust	trust	VERB
easat-10674	330	16	the	the	DET
easat-10674	330	17	results	result	NOUN
easat-10674	330	18	of	of	ADP
easat-10674	330	19	this	this	DET
easat-10674	330	20	study	study	NOUN
easat-10674	330	21	indicate	indicate	VERB
easat-10674	330	22	that	that	SCONJ
easat-10674	330	23	service	service	NOUN
easat-10674	330	24	quality	quality	NOUN
easat-10674	330	25	does	do	AUX
easat-10674	330	26	not	not	PART
easat-10674	330	27	significantly	significantly	ADV
easat-10674	330	28	affect	affect	VERB
easat-10674	330	29	user	user	NOUN
easat-10674	330	30	satisfaction	satisfaction	NOUN
easat-10674	330	31	or	or	CCONJ
easat-10674	330	32	trust	trust	NOUN
easat-10674	330	33	.	.	PUNCT
easat-10674	331	1	this	this	DET
easat-10674	331	2	finding	finding	NOUN
easat-10674	331	3	can	can	AUX
easat-10674	331	4	be	be	AUX
easat-10674	331	5	explained	explain	VERB
easat-10674	331	6	by	by	ADP
easat-10674	331	7	the	the	DET
easat-10674	331	8	different	different	ADJ
easat-10674	331	9	nature	nature	NOUN
easat-10674	331	10	of	of	ADP
easat-10674	331	11	ai	ai	PROPN
easat-10674	331	12	chatbot	chatbot	NOUN
easat-10674	331	13	services	service	NOUN
easat-10674	331	14	compared	compare	VERB
easat-10674	331	15	to	to	ADP
easat-10674	331	16	traditional	traditional	ADJ
easat-10674	331	17	services	service	NOUN
easat-10674	331	18	.	.	PUNCT
easat-10674	332	1	generally	generally	ADV
easat-10674	332	2	,	,	PUNCT
easat-10674	332	3	service	service	NOUN
easat-10674	332	4	quality	quality	NOUN
easat-10674	332	5	dimensions	dimension	NOUN
easat-10674	332	6	(	(	PUNCT
easat-10674	332	7	such	such	ADJ
easat-10674	332	8	as	as	ADP
easat-10674	332	9	responsiveness	responsiveness	NOUN
easat-10674	332	10	,	,	PUNCT
easat-10674	332	11	empathy	empathy	NOUN
easat-10674	332	12	,	,	PUNCT
easat-10674	332	13	and	and	CCONJ
easat-10674	332	14	assurance	assurance	NOUN
easat-10674	332	15	)	)	PUNCT
easat-10674	332	16	are	be	AUX
easat-10674	332	17	more	more	ADV
easat-10674	332	18	relevant	relevant	ADJ
easat-10674	332	19	in	in	ADP
easat-10674	332	20	interactions	interaction	NOUN
easat-10674	332	21	that	that	PRON
easat-10674	332	22	involve	involve	VERB
easat-10674	332	23	direct	direct	ADJ
easat-10674	332	24	human	human	ADJ
easat-10674	332	25	contact	contact	NOUN
easat-10674	332	26	.	.	PUNCT
easat-10674	333	1	however	however	ADV
easat-10674	333	2	,	,	PUNCT
easat-10674	333	3	when	when	SCONJ
easat-10674	333	4	services	service	NOUN
easat-10674	333	5	are	be	AUX
easat-10674	333	6	provided	provide	VERB
easat-10674	333	7	by	by	ADP
easat-10674	333	8	chatbots	chatbot	NOUN
easat-10674	333	9	,	,	PUNCT
easat-10674	333	10	users	user	NOUN
easat-10674	333	11	are	be	AUX
easat-10674	333	12	less	less	ADV
easat-10674	333	13	likely	likely	ADJ
easat-10674	333	14	to	to	PART
easat-10674	333	15	evaluate	evaluate	VERB
easat-10674	333	16	the	the	DET
easat-10674	333	17	quality	quality	NOUN
easat-10674	333	18	of	of	ADP
easat-10674	333	19	the	the	DET
easat-10674	333	20	interaction	interaction	NOUN
easat-10674	333	21	based	base	VERB
easat-10674	333	22	on	on	ADP
easat-10674	333	23	conventional	conventional	ADJ
easat-10674	333	24	service	service	NOUN
easat-10674	333	25	aspects	aspect	NOUN
easat-10674	333	26	and	and	CCONJ
easat-10674	333	27	instead	instead	ADV
easat-10674	333	28	place	place	VERB
easat-10674	333	29	more	more	ADJ
easat-10674	333	30	emphasis	emphasis	NOUN
easat-10674	333	31	on	on	ADP
easat-10674	333	32	technical	technical	ADJ
easat-10674	333	33	factors	factor	NOUN
easat-10674	333	34	such	such	ADJ
easat-10674	333	35	as	as	ADP
easat-10674	333	36	information	information	NOUN
easat-10674	333	37	accuracy	accuracy	NOUN
easat-10674	333	38	,	,	PUNCT
easat-10674	333	39	system	system	NOUN
easat-10674	333	40	reliability	reliability	NOUN
easat-10674	333	41	,	,	PUNCT
easat-10674	333	42	and	and	CCONJ
easat-10674	333	43	ease	ease	NOUN
easat-10674	333	44	of	of	ADP
easat-10674	333	45	use	use	NOUN
easat-10674	333	46	.	.	PUNCT
easat-10674	334	1	in	in	ADP
easat-10674	334	2	other	other	ADJ
easat-10674	334	3	words	word	NOUN
easat-10674	334	4	,	,	PUNCT
easat-10674	334	5	in	in	ADP
easat-10674	334	6	the	the	DET
easat-10674	334	7	context	context	NOUN
easat-10674	334	8	of	of	ADP
easat-10674	334	9	ai	ai	PROPN
easat-10674	334	10	chatbots	chatbot	NOUN
easat-10674	334	11	,	,	PUNCT
easat-10674	334	12	system	system	NOUN
easat-10674	334	13	quality	quality	NOUN
easat-10674	334	14	and	and	CCONJ
easat-10674	334	15	information	information	NOUN
easat-10674	334	16	quality	quality	NOUN
easat-10674	334	17	are	be	AUX
easat-10674	334	18	more	more	ADV
easat-10674	334	19	dominant	dominant	ADJ
easat-10674	334	20	in	in	ADP
easat-10674	334	21	shaping	shape	VERB
easat-10674	334	22	satisfaction	satisfaction	NOUN
easat-10674	334	23	and	and	CCONJ
easat-10674	334	24	trust	trust	NOUN
easat-10674	334	25	than	than	ADP
easat-10674	334	26	service	service	NOUN
easat-10674	334	27	quality	quality	NOUN
easat-10674	334	28	.	.	PUNCT
easat-10674	335	1	additionally	additionally	ADV
easat-10674	335	2	,	,	PUNCT
easat-10674	335	3	chatbots	chatbot	NOUN
easat-10674	335	4	are	be	AUX
easat-10674	335	5	seen	see	VERB
easat-10674	335	6	as	as	ADP
easat-10674	335	7	self	self	NOUN
easat-10674	335	8	-	-	PUNCT
easat-10674	335	9	service	service	NOUN
easat-10674	335	10	tools	tool	NOUN
easat-10674	335	11	for	for	ADP
easat-10674	335	12	obtaining	obtain	VERB
easat-10674	335	13	information	information	NOUN
easat-10674	335	14	quickly	quickly	ADV
easat-10674	335	15	and	and	CCONJ
easat-10674	335	16	accurately	accurately	ADV
easat-10674	335	17	,	,	PUNCT
easat-10674	335	18	so	so	ADV
easat-10674	335	19	service	service	NOUN
easat-10674	335	20	quality	quality	NOUN
easat-10674	335	21	dimensions	dimension	NOUN
easat-10674	335	22	like	like	ADP
easat-10674	335	23	empathy	empathy	NOUN
easat-10674	335	24	or	or	CCONJ
easat-10674	335	25	friendliness	friendliness	NOUN
easat-10674	335	26	are	be	AUX
easat-10674	335	27	not	not	PART
easat-10674	335	28	determining	determine	VERB
easat-10674	335	29	factors	factor	NOUN
easat-10674	335	30	in	in	ADP
easat-10674	335	31	the	the	DET
easat-10674	335	32	user	user	NOUN
easat-10674	335	33	1428	1428	NUM
easat-10674	335	34	edelweiss	edelweiss	PROPN
easat-10674	335	35	applied	apply	VERB
easat-10674	335	36	science	science	NOUN
easat-10674	335	37	and	and	CCONJ
easat-10674	335	38	technology	technology	NOUN
easat-10674	335	39	issn	issn	PROPN
easat-10674	335	40	:	:	PUNCT
easat-10674	335	41	2576	2576	NUM
easat-10674	335	42	-	-	SYM
easat-10674	335	43	8484	8484	NUM
easat-10674	335	44	vol	vol	NOUN
easat-10674	335	45	.	.	PROPN
easat-10674	336	1	9	9	NUM
easat-10674	336	2	,	,	PUNCT
easat-10674	336	3	no	no	INTJ
easat-10674	336	4	.	.	NOUN
easat-10674	336	5	10	10	NUM
easat-10674	336	6	:	:	SYM
easat-10674	336	7	1416	1416	NUM
easat-10674	336	8	-	-	SYM
easat-10674	336	9	1436	1436	NUM
easat-10674	336	10	,	,	PUNCT
easat-10674	336	11	2025	2025	NUM
easat-10674	336	12	doi	doi	NOUN
easat-10674	336	13	:	:	PUNCT
easat-10674	337	1	10.55214/2576	10.55214/2576	NUM
easat-10674	337	2	-	-	SYM
easat-10674	337	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	337	4	©	©	PROPN
easat-10674	337	5	2025	2025	NUM
easat-10674	337	6	by	by	ADP
easat-10674	337	7	the	the	DET
easat-10674	337	8	authors	author	NOUN
easat-10674	337	9	;	;	PUNCT
easat-10674	337	10	licensee	licensee	PROPN
easat-10674	337	11	learning	learn	VERB
easat-10674	337	12	gate	gate	PROPN
easat-10674	337	13	experience	experience	NOUN
easat-10674	337	14	[	[	X
easat-10674	337	15	69	69	NUM
easat-10674	337	16	]	]	PUNCT
easat-10674	337	17	.	.	PUNCT
easat-10674	338	1	user	user	NOUN
easat-10674	338	2	satisfaction	satisfaction	NOUN
easat-10674	338	3	is	be	AUX
easat-10674	338	4	more	more	ADV
easat-10674	338	5	determined	determined	ADJ
easat-10674	338	6	by	by	ADP
easat-10674	338	7	the	the	DET
easat-10674	338	8	quality	quality	NOUN
easat-10674	338	9	of	of	ADP
easat-10674	338	10	information	information	NOUN
easat-10674	338	11	and	and	CCONJ
easat-10674	338	12	reliable	reliable	ADJ
easat-10674	338	13	systems	system	NOUN
easat-10674	338	14	[	[	X
easat-10674	338	15	34	34	NUM
easat-10674	338	16	]	]	PUNCT
easat-10674	338	17	,	,	PUNCT
easat-10674	338	18	while	while	SCONJ
easat-10674	338	19	trust	trust	NOUN
easat-10674	338	20	is	be	AUX
easat-10674	338	21	formed	form	VERB
easat-10674	338	22	from	from	ADP
easat-10674	338	23	the	the	DET
easat-10674	338	24	reliability	reliability	NOUN
easat-10674	338	25	,	,	PUNCT
easat-10674	338	26	consistency	consistency	NOUN
easat-10674	338	27	,	,	PUNCT
easat-10674	338	28	and	and	CCONJ
easat-10674	338	29	conversational	conversational	ADJ
easat-10674	338	30	ability	ability	NOUN
easat-10674	338	31	of	of	ADP
easat-10674	338	32	chatbots	chatbot	NOUN
easat-10674	338	33	to	to	PART
easat-10674	338	34	provide	provide	VERB
easat-10674	338	35	credible	credible	ADJ
easat-10674	338	36	answers	answer	NOUN
easat-10674	338	37	[	[	X
easat-10674	338	38	70	70	NUM
easat-10674	338	39	]	]	PUNCT
easat-10674	338	40	.	.	PUNCT
easat-10674	339	1	therefore	therefore	ADV
easat-10674	339	2	,	,	PUNCT
easat-10674	339	3	these	these	DET
easat-10674	339	4	results	result	NOUN
easat-10674	339	5	confirm	confirm	VERB
easat-10674	339	6	that	that	SCONJ
easat-10674	339	7	in	in	ADP
easat-10674	339	8	the	the	DET
easat-10674	339	9	context	context	NOUN
easat-10674	339	10	of	of	ADP
easat-10674	339	11	chatbot	chatbot	NOUN
easat-10674	339	12	-	-	PUNCT
easat-10674	339	13	based	base	VERB
easat-10674	339	14	customer	customer	NOUN
easat-10674	339	15	service	service	NOUN
easat-10674	339	16	,	,	PUNCT
easat-10674	339	17	service	service	NOUN
easat-10674	339	18	quality	quality	NOUN
easat-10674	339	19	has	have	VERB
easat-10674	339	20	a	a	DET
easat-10674	339	21	limited	limited	ADJ
easat-10674	339	22	influence	influence	NOUN
easat-10674	339	23	compared	compare	VERB
easat-10674	339	24	to	to	ADP
easat-10674	339	25	technical	technical	ADJ
easat-10674	339	26	and	and	CCONJ
easat-10674	339	27	informational	informational	ADJ
easat-10674	339	28	dimensions	dimension	NOUN
easat-10674	339	29	.	.	PUNCT
easat-10674	340	1	in	in	ADP
easat-10674	340	2	the	the	DET
easat-10674	340	3	context	context	NOUN
easat-10674	340	4	of	of	ADP
easat-10674	340	5	the	the	DET
easat-10674	340	6	telkomsel	telkomsel	PROPN
easat-10674	340	7	veronika	veronika	NOUN
easat-10674	340	8	chatbot	chatbot	NOUN
easat-10674	340	9	,	,	PUNCT
easat-10674	340	10	it	it	PRON
easat-10674	340	11	is	be	AUX
easat-10674	340	12	used	use	VERB
easat-10674	340	13	for	for	ADP
easat-10674	340	14	practical	practical	ADJ
easat-10674	340	15	needs	need	NOUN
easat-10674	340	16	(	(	PUNCT
easat-10674	340	17	checking	check	VERB
easat-10674	340	18	credit	credit	NOUN
easat-10674	340	19	,	,	PUNCT
easat-10674	340	20	quota	quota	NOUN
easat-10674	340	21	,	,	PUNCT
easat-10674	340	22	promotions	promotion	NOUN
easat-10674	340	23	,	,	PUNCT
easat-10674	340	24	and	and	CCONJ
easat-10674	340	25	technical	technical	ADJ
easat-10674	340	26	services	service	NOUN
easat-10674	340	27	)	)	PUNCT
easat-10674	340	28	.	.	PUNCT
easat-10674	341	1	users	user	NOUN
easat-10674	341	2	do	do	AUX
easat-10674	341	3	not	not	PART
easat-10674	341	4	pay	pay	VERB
easat-10674	341	5	much	much	ADJ
easat-10674	341	6	attention	attention	NOUN
easat-10674	341	7	to	to	ADP
easat-10674	341	8	service	service	NOUN
easat-10674	341	9	friendliness	friendliness	ADJ
easat-10674	341	10	but	but	CCONJ
easat-10674	341	11	are	be	AUX
easat-10674	341	12	more	more	ADV
easat-10674	341	13	focused	focused	ADJ
easat-10674	341	14	on	on	ADP
easat-10674	341	15	speed	speed	NOUN
easat-10674	341	16	and	and	CCONJ
easat-10674	341	17	accuracy	accuracy	NOUN
easat-10674	341	18	of	of	ADP
easat-10674	341	19	function	function	NOUN
easat-10674	341	20	.	.	PUNCT
easat-10674	342	1	therefore	therefore	ADV
easat-10674	342	2	,	,	PUNCT
easat-10674	342	3	the	the	DET
easat-10674	342	4	service	service	NOUN
easat-10674	342	5	quality	quality	NOUN
easat-10674	342	6	dimension	dimension	NOUN
easat-10674	342	7	is	be	AUX
easat-10674	342	8	not	not	PART
easat-10674	342	9	a	a	DET
easat-10674	342	10	determining	determine	VERB
easat-10674	342	11	factor	factor	NOUN
easat-10674	342	12	for	for	ADP
easat-10674	342	13	satisfaction	satisfaction	NOUN
easat-10674	342	14	or	or	CCONJ
easat-10674	342	15	trust	trust	NOUN
easat-10674	342	16	.	.	PUNCT
easat-10674	343	1	h2	h2	PROPN
easat-10674	343	2	,	,	PUNCT
easat-10674	343	3	h7	h7	PROPN
easat-10674	343	4	=	=	PUNCT
easat-10674	343	5	information	information	NOUN
easat-10674	343	6	quality	quality	NOUN
easat-10674	343	7	influences	influence	NOUN
easat-10674	343	8	user	user	NOUN
easat-10674	343	9	satisfaction	satisfaction	NOUN
easat-10674	343	10	,	,	PUNCT
easat-10674	343	11	not	not	PART
easat-10674	343	12	trust	trust	VERB
easat-10674	343	13	information	information	NOUN
easat-10674	343	14	quality	quality	NOUN
easat-10674	343	15	is	be	AUX
easat-10674	343	16	not	not	PART
easat-10674	343	17	significant	significant	ADJ
easat-10674	343	18	for	for	ADP
easat-10674	343	19	trust	trust	NOUN
easat-10674	343	20	(	(	PUNCT
easat-10674	343	21	p	p	NOUN
easat-10674	343	22	=	=	NOUN
easat-10674	343	23	0.608	0.608	NUM
easat-10674	343	24	)	)	PUNCT
easat-10674	343	25	,	,	PUNCT
easat-10674	343	26	but	but	CCONJ
easat-10674	343	27	it	it	PRON
easat-10674	343	28	is	be	AUX
easat-10674	343	29	significant	significant	ADJ
easat-10674	343	30	for	for	ADP
easat-10674	343	31	user	user	NOUN
easat-10674	343	32	satisfaction	satisfaction	NOUN
easat-10674	343	33	(	(	PUNCT
easat-10674	343	34	p	p	NOUN
easat-10674	343	35	=	=	NOUN
easat-10674	343	36	0.005	0.005	NUM
easat-10674	343	37	)	)	PUNCT
easat-10674	343	38	.	.	PUNCT
easat-10674	344	1	this	this	PRON
easat-10674	344	2	indicates	indicate	VERB
easat-10674	344	3	that	that	SCONJ
easat-10674	344	4	the	the	DET
easat-10674	344	5	quality	quality	NOUN
easat-10674	344	6	of	of	ADP
easat-10674	344	7	information	information	NOUN
easat-10674	344	8	provided	provide	VERB
easat-10674	344	9	by	by	ADP
easat-10674	344	10	the	the	DET
easat-10674	344	11	chatbot	chatbot	NOUN
easat-10674	344	12	is	be	AUX
easat-10674	344	13	more	more	ADV
easat-10674	344	14	important	important	ADJ
easat-10674	344	15	for	for	ADP
easat-10674	344	16	satisfaction	satisfaction	NOUN
easat-10674	344	17	than	than	ADP
easat-10674	344	18	for	for	ADP
easat-10674	344	19	building	build	VERB
easat-10674	344	20	trust	trust	NOUN
easat-10674	344	21	.	.	PUNCT
easat-10674	345	1	this	this	PRON
easat-10674	345	2	is	be	AUX
easat-10674	345	3	consistent	consistent	ADJ
easat-10674	345	4	with	with	ADP
easat-10674	345	5	the	the	DET
easat-10674	345	6	delone	delone	NOUN
easat-10674	345	7	and	and	CCONJ
easat-10674	345	8	mclean	mclean	PROPN
easat-10674	346	1	[	[	X
easat-10674	346	2	33	33	NUM
easat-10674	346	3	]	]	PUNCT
easat-10674	346	4	where	where	SCONJ
easat-10674	346	5	information	information	NOUN
easat-10674	346	6	quality	quality	NOUN
easat-10674	346	7	is	be	AUX
easat-10674	346	8	more	more	ADV
easat-10674	346	9	closely	closely	ADV
easat-10674	346	10	related	relate	VERB
easat-10674	346	11	to	to	ADP
easat-10674	346	12	user	user	NOUN
easat-10674	346	13	satisfaction	satisfaction	NOUN
easat-10674	346	14	.	.	PUNCT
easat-10674	347	1	customer	customer	NOUN
easat-10674	347	2	service	service	NOUN
easat-10674	347	3	chatbot	chatbot	NOUN
easat-10674	347	4	users	user	NOUN
easat-10674	347	5	primarily	primarily	ADV
easat-10674	347	6	assess	assess	VERB
easat-10674	347	7	satisfaction	satisfaction	NOUN
easat-10674	347	8	based	base	VERB
easat-10674	347	9	on	on	ADP
easat-10674	347	10	the	the	DET
easat-10674	347	11	relevance	relevance	NOUN
easat-10674	347	12	,	,	PUNCT
easat-10674	347	13	accuracy	accuracy	NOUN
easat-10674	347	14	,	,	PUNCT
easat-10674	347	15	and	and	CCONJ
easat-10674	347	16	completeness	completeness	NOUN
easat-10674	347	17	of	of	ADP
easat-10674	347	18	the	the	DET
easat-10674	347	19	information	information	NOUN
easat-10674	347	20	provided	provide	VERB
easat-10674	347	21	.	.	PUNCT
easat-10674	348	1	if	if	SCONJ
easat-10674	348	2	the	the	DET
easat-10674	348	3	information	information	NOUN
easat-10674	348	4	obtained	obtain	VERB
easat-10674	348	5	meets	meet	NOUN
easat-10674	348	6	needs	need	NOUN
easat-10674	348	7	,	,	PUNCT
easat-10674	348	8	satisfaction	satisfaction	NOUN
easat-10674	348	9	increases	increase	NOUN
easat-10674	348	10	,	,	PUNCT
easat-10674	348	11	although	although	SCONJ
easat-10674	348	12	this	this	PRON
easat-10674	348	13	does	do	AUX
easat-10674	348	14	n't	not	PART
easat-10674	348	15	necessarily	necessarily	ADV
easat-10674	348	16	build	build	VERB
easat-10674	348	17	longterm	longterm	PROPN
easat-10674	348	18	trust	trust	NOUN
easat-10674	348	19	.	.	PUNCT
easat-10674	349	1	delone	delone	PROPN
easat-10674	349	2	and	and	CCONJ
easat-10674	349	3	mclean	mclean	PROPN
easat-10674	350	1	[	[	X
easat-10674	350	2	33	33	NUM
easat-10674	350	3	]	]	PUNCT
easat-10674	350	4	emphasize	emphasize	VERB
easat-10674	350	5	that	that	SCONJ
easat-10674	350	6	information	information	NOUN
easat-10674	350	7	quality	quality	NOUN
easat-10674	350	8	is	be	AUX
easat-10674	350	9	closely	closely	ADV
easat-10674	350	10	related	relate	VERB
easat-10674	350	11	to	to	ADP
easat-10674	350	12	user	user	NOUN
easat-10674	350	13	satisfaction	satisfaction	NOUN
easat-10674	350	14	,	,	PUNCT
easat-10674	350	15	as	as	SCONJ
easat-10674	350	16	good	good	ADJ
easat-10674	350	17	information	information	NOUN
easat-10674	350	18	provides	provide	VERB
easat-10674	350	19	immediate	immediate	ADJ
easat-10674	350	20	added	add	VERB
easat-10674	350	21	value	value	NOUN
easat-10674	350	22	.	.	PUNCT
easat-10674	351	1	this	this	PRON
easat-10674	351	2	is	be	AUX
easat-10674	351	3	also	also	ADV
easat-10674	351	4	in	in	ADP
easat-10674	351	5	line	line	NOUN
easat-10674	351	6	with	with	ADP
easat-10674	351	7	adam	adam	PROPN
easat-10674	351	8	et	et	PROPN
easat-10674	351	9	al	al	PROPN
easat-10674	351	10	.	.	PUNCT
easat-10674	352	1	[	[	X
easat-10674	352	2	71	71	NUM
easat-10674	352	3	]	]	PUNCT
easat-10674	352	4	who	who	PRON
easat-10674	352	5	found	find	VERB
easat-10674	352	6	that	that	SCONJ
easat-10674	352	7	although	although	SCONJ
easat-10674	352	8	good	good	ADJ
easat-10674	352	9	information	information	NOUN
easat-10674	352	10	increases	increase	VERB
easat-10674	352	11	satisfaction	satisfaction	NOUN
easat-10674	352	12	,	,	PUNCT
easat-10674	352	13	user	user	NOUN
easat-10674	352	14	trust	trust	NOUN
easat-10674	352	15	is	be	AUX
easat-10674	352	16	more	more	ADV
easat-10674	352	17	influenced	influence	VERB
easat-10674	352	18	by	by	ADP
easat-10674	352	19	the	the	DET
easat-10674	352	20	chatbot	chatbot	NOUN
easat-10674	352	21	's	's	PART
easat-10674	352	22	ability	ability	NOUN
easat-10674	352	23	to	to	PART
easat-10674	352	24	maintain	maintain	VERB
easat-10674	352	25	coherent	coherent	ADJ
easat-10674	352	26	conversations	conversation	NOUN
easat-10674	352	27	and	and	CCONJ
easat-10674	352	28	system	system	NOUN
easat-10674	352	29	reliability	reliability	NOUN
easat-10674	352	30	.	.	PUNCT
easat-10674	353	1	thus	thus	ADV
easat-10674	353	2	,	,	PUNCT
easat-10674	353	3	information	information	NOUN
easat-10674	353	4	quality	quality	NOUN
easat-10674	353	5	acts	act	VERB
easat-10674	353	6	as	as	ADP
easat-10674	353	7	a	a	DET
easat-10674	353	8	driver	driver	NOUN
easat-10674	353	9	of	of	ADP
easat-10674	353	10	satisfaction	satisfaction	NOUN
easat-10674	353	11	,	,	PUNCT
easat-10674	353	12	while	while	SCONJ
easat-10674	353	13	trust	trust	NOUN
easat-10674	353	14	is	be	AUX
easat-10674	353	15	more	more	ADV
easat-10674	353	16	determined	determined	ADJ
easat-10674	353	17	by	by	ADP
easat-10674	353	18	the	the	DET
easat-10674	353	19	overall	overall	ADJ
easat-10674	353	20	interaction	interaction	NOUN
easat-10674	353	21	dimension	dimension	NOUN
easat-10674	353	22	and	and	CCONJ
easat-10674	353	23	reliability	reliability	NOUN
easat-10674	353	24	of	of	ADP
easat-10674	353	25	the	the	DET
easat-10674	353	26	chatbot	chatbot	NOUN
easat-10674	353	27	.	.	PUNCT
easat-10674	354	1	h3	h3	NOUN
easat-10674	354	2	,	,	PUNCT
easat-10674	354	3	h8	h8	PROPN
easat-10674	354	4	=	=	PUNCT
easat-10674	354	5	system	system	NOUN
easat-10674	354	6	quality	quality	NOUN
easat-10674	354	7	significantly	significantly	ADV
easat-10674	354	8	influences	influence	VERB
easat-10674	354	9	user	user	NOUN
easat-10674	354	10	satisfaction	satisfaction	NOUN
easat-10674	354	11	but	but	CCONJ
easat-10674	354	12	not	not	PART
easat-10674	354	13	trust	trust	NOUN
easat-10674	354	14	system	system	NOUN
easat-10674	354	15	quality	quality	NOUN
easat-10674	354	16	significantly	significantly	ADV
easat-10674	354	17	influences	influence	VERB
easat-10674	354	18	user	user	NOUN
easat-10674	354	19	satisfaction	satisfaction	NOUN
easat-10674	354	20	(	(	PUNCT
easat-10674	354	21	p	p	NOUN
easat-10674	354	22	=	=	NOUN
easat-10674	354	23	0.006	0.006	NUM
easat-10674	354	24	)	)	PUNCT
easat-10674	354	25	,	,	PUNCT
easat-10674	354	26	although	although	SCONJ
easat-10674	354	27	not	not	PART
easat-10674	354	28	trust	trust	VERB
easat-10674	354	29	(	(	PUNCT
easat-10674	354	30	p	p	X
easat-10674	354	31	=	=	NOUN
easat-10674	354	32	0.071	0.071	NUM
easat-10674	354	33	)	)	PUNCT
easat-10674	354	34	.	.	PUNCT
easat-10674	355	1	this	this	PRON
easat-10674	355	2	indicates	indicate	VERB
easat-10674	355	3	that	that	SCONJ
easat-10674	355	4	the	the	DET
easat-10674	355	5	technical	technical	ADJ
easat-10674	355	6	reliability	reliability	NOUN
easat-10674	355	7	,	,	PUNCT
easat-10674	355	8	stability	stability	NOUN
easat-10674	355	9	,	,	PUNCT
easat-10674	355	10	and	and	CCONJ
easat-10674	355	11	performance	performance	NOUN
easat-10674	355	12	of	of	ADP
easat-10674	355	13	the	the	DET
easat-10674	355	14	chatbot	chatbot	NOUN
easat-10674	355	15	have	have	VERB
easat-10674	355	16	a	a	DET
easat-10674	355	17	more	more	ADV
easat-10674	355	18	direct	direct	ADJ
easat-10674	355	19	impact	impact	NOUN
easat-10674	355	20	on	on	ADP
easat-10674	355	21	user	user	NOUN
easat-10674	355	22	satisfaction	satisfaction	NOUN
easat-10674	355	23	than	than	ADP
easat-10674	355	24	on	on	ADP
easat-10674	355	25	trust	trust	NOUN
easat-10674	355	26	-	-	PUNCT
easat-10674	355	27	building	building	NOUN
easat-10674	355	28	.	.	PUNCT
easat-10674	356	1	this	this	DET
easat-10674	356	2	finding	finding	NOUN
easat-10674	356	3	is	be	AUX
easat-10674	356	4	consistent	consistent	ADJ
easat-10674	356	5	with	with	ADP
easat-10674	356	6	the	the	DET
easat-10674	356	7	hot	hot	ADJ
easat-10674	356	8	-	-	PUNCT
easat-10674	356	9	fit	fit	NOUN
easat-10674	356	10	model	model	NOUN
easat-10674	356	11	[	[	X
easat-10674	356	12	18	18	NUM
easat-10674	356	13	]	]	PUNCT
easat-10674	356	14	,	,	PUNCT
easat-10674	356	15	which	which	PRON
easat-10674	356	16	places	place	VERB
easat-10674	356	17	system	system	NOUN
easat-10674	356	18	quality	quality	NOUN
easat-10674	356	19	as	as	ADP
easat-10674	356	20	a	a	DET
easat-10674	356	21	determinant	determinant	NOUN
easat-10674	356	22	of	of	ADP
easat-10674	356	23	satisfaction	satisfaction	NOUN
easat-10674	356	24	.	.	PUNCT
easat-10674	357	1	system	system	NOUN
easat-10674	357	2	quality	quality	NOUN
easat-10674	357	3	(	(	PUNCT
easat-10674	357	4	e.g.	e.g.	ADV
easat-10674	357	5	,	,	PUNCT
easat-10674	357	6	response	response	NOUN
easat-10674	357	7	speed	speed	NOUN
easat-10674	357	8	,	,	PUNCT
easat-10674	357	9	system	system	NOUN
easat-10674	357	10	stability	stability	NOUN
easat-10674	357	11	,	,	PUNCT
easat-10674	357	12	ease	ease	NOUN
easat-10674	357	13	of	of	ADP
easat-10674	357	14	navigation	navigation	NOUN
easat-10674	357	15	)	)	PUNCT
easat-10674	357	16	has	have	VERB
easat-10674	357	17	a	a	DET
easat-10674	357	18	direct	direct	ADJ
easat-10674	357	19	impact	impact	NOUN
easat-10674	357	20	on	on	ADP
easat-10674	357	21	user	user	NOUN
easat-10674	357	22	convenience	convenience	NOUN
easat-10674	357	23	.	.	PUNCT
easat-10674	358	1	if	if	SCONJ
easat-10674	358	2	the	the	DET
easat-10674	358	3	system	system	NOUN
easat-10674	358	4	is	be	AUX
easat-10674	358	5	fast	fast	ADJ
easat-10674	358	6	and	and	CCONJ
easat-10674	358	7	easy	easy	ADJ
easat-10674	358	8	to	to	PART
easat-10674	358	9	use	use	VERB
easat-10674	358	10	,	,	PUNCT
easat-10674	358	11	users	user	NOUN
easat-10674	358	12	will	will	AUX
easat-10674	358	13	be	be	AUX
easat-10674	358	14	satisfied	satisfied	ADJ
easat-10674	358	15	.	.	PUNCT
easat-10674	359	1	according	accord	VERB
easat-10674	359	2	to	to	ADP
easat-10674	359	3	delone	delone	NOUN
easat-10674	359	4	and	and	CCONJ
easat-10674	359	5	mclean	mclean	PROPN
easat-10674	359	6	[	[	X
easat-10674	359	7	33	33	NUM
easat-10674	359	8	]	]	PUNCT
easat-10674	359	9	,	,	PUNCT
easat-10674	359	10	system	system	NOUN
easat-10674	359	11	quality	quality	NOUN
easat-10674	359	12	is	be	AUX
easat-10674	359	13	closely	closely	ADV
easat-10674	359	14	related	relate	VERB
easat-10674	359	15	to	to	ADP
easat-10674	359	16	user	user	NOUN
easat-10674	359	17	satisfaction	satisfaction	NOUN
easat-10674	359	18	,	,	PUNCT
easat-10674	359	19	as	as	SCONJ
easat-10674	359	20	a	a	DET
easat-10674	359	21	good	good	ADJ
easat-10674	359	22	technical	technical	ADJ
easat-10674	359	23	experience	experience	NOUN
easat-10674	359	24	adds	add	VERB
easat-10674	359	25	value	value	NOUN
easat-10674	359	26	to	to	ADP
easat-10674	359	27	interactions	interaction	NOUN
easat-10674	359	28	with	with	ADP
easat-10674	359	29	information	information	NOUN
easat-10674	359	30	systems	system	NOUN
easat-10674	359	31	.	.	PUNCT
easat-10674	360	1	so	so	ADV
easat-10674	360	2	,	,	PUNCT
easat-10674	360	3	even	even	ADV
easat-10674	360	4	though	though	SCONJ
easat-10674	360	5	the	the	DET
easat-10674	360	6	system	system	NOUN
easat-10674	360	7	is	be	AUX
easat-10674	360	8	running	run	VERB
easat-10674	360	9	well	well	ADV
easat-10674	360	10	,	,	PUNCT
easat-10674	360	11	that	that	PRON
easat-10674	360	12	's	be	AUX
easat-10674	360	13	not	not	PART
easat-10674	360	14	enough	enough	ADJ
easat-10674	360	15	to	to	PART
easat-10674	360	16	build	build	VERB
easat-10674	360	17	trust	trust	NOUN
easat-10674	360	18	if	if	SCONJ
easat-10674	360	19	users	user	NOUN
easat-10674	360	20	are	be	AUX
easat-10674	360	21	n't	not	PART
easat-10674	360	22	yet	yet	ADV
easat-10674	360	23	convinced	convince	VERB
easat-10674	360	24	of	of	ADP
easat-10674	360	25	the	the	DET
easat-10674	360	26	company	company	NOUN
easat-10674	360	27	's	's	PART
easat-10674	360	28	long	long	ADJ
easat-10674	360	29	-	-	PUNCT
easat-10674	360	30	term	term	NOUN
easat-10674	360	31	commitment	commitment	NOUN
easat-10674	360	32	or	or	CCONJ
easat-10674	360	33	the	the	DET
easat-10674	360	34	accuracy	accuracy	NOUN
easat-10674	360	35	of	of	ADP
easat-10674	360	36	the	the	DET
easat-10674	360	37	service	service	NOUN
easat-10674	360	38	.	.	PUNCT
easat-10674	361	1	according	accord	VERB
easat-10674	361	2	to	to	ADP
easat-10674	361	3	gefen	gefen	NOUN
easat-10674	361	4	et	et	PROPN
easat-10674	361	5	al	al	PROPN
easat-10674	361	6	.	.	PUNCT
easat-10674	362	1	[	[	X
easat-10674	362	2	72	72	NUM
easat-10674	362	3	]	]	PUNCT
easat-10674	362	4	,	,	PUNCT
easat-10674	362	5	trust	trust	NOUN
easat-10674	362	6	in	in	ADP
easat-10674	362	7	information	information	NOUN
easat-10674	362	8	systems	system	NOUN
easat-10674	362	9	is	be	AUX
easat-10674	362	10	more	more	ADV
easat-10674	362	11	influenced	influence	VERB
easat-10674	362	12	by	by	ADP
easat-10674	362	13	the	the	DET
easat-10674	362	14	integrity	integrity	NOUN
easat-10674	362	15	of	of	ADP
easat-10674	362	16	the	the	DET
easat-10674	362	17	service	service	NOUN
easat-10674	362	18	provider	provider	NOUN
easat-10674	362	19	and	and	CCONJ
easat-10674	362	20	the	the	DET
easat-10674	362	21	quality	quality	NOUN
easat-10674	362	22	of	of	ADP
easat-10674	362	23	the	the	DET
easat-10674	362	24	relationship	relationship	NOUN
easat-10674	362	25	,	,	PUNCT
easat-10674	362	26	rather	rather	ADV
easat-10674	362	27	than	than	ADP
easat-10674	362	28	solely	solely	ADV
easat-10674	362	29	by	by	ADP
easat-10674	362	30	the	the	DET
easat-10674	362	31	technical	technical	ADJ
easat-10674	362	32	aspects	aspect	NOUN
easat-10674	362	33	of	of	ADP
easat-10674	362	34	the	the	DET
easat-10674	362	35	system	system	NOUN
easat-10674	362	36	.	.	PUNCT
easat-10674	363	1	chatbots	chatbot	NOUN
easat-10674	363	2	are	be	AUX
easat-10674	363	3	seen	see	VERB
easat-10674	363	4	as	as	ADP
easat-10674	363	5	self	self	NOUN
easat-10674	363	6	-	-	PUNCT
easat-10674	363	7	service	service	NOUN
easat-10674	363	8	tools	tool	NOUN
easat-10674	363	9	.	.	PUNCT
easat-10674	364	1	if	if	SCONJ
easat-10674	364	2	the	the	DET
easat-10674	364	3	system	system	NOUN
easat-10674	364	4	works	work	VERB
easat-10674	364	5	smoothly	smoothly	ADV
easat-10674	364	6	,	,	PUNCT
easat-10674	364	7	users	user	NOUN
easat-10674	364	8	are	be	AUX
easat-10674	364	9	satisfied	satisfied	ADJ
easat-10674	364	10	because	because	SCONJ
easat-10674	364	11	they	they	PRON
easat-10674	364	12	feel	feel	VERB
easat-10674	364	13	the	the	DET
easat-10674	364	14	process	process	NOUN
easat-10674	364	15	is	be	AUX
easat-10674	364	16	faster	fast	ADJ
easat-10674	364	17	and	and	CCONJ
easat-10674	364	18	easier	easy	ADJ
easat-10674	364	19	.	.	PUNCT
easat-10674	365	1	however	however	ADV
easat-10674	365	2	,	,	PUNCT
easat-10674	365	3	trust	trust	NOUN
easat-10674	365	4	is	be	AUX
easat-10674	365	5	more	more	ADV
easat-10674	365	6	related	related	ADJ
easat-10674	365	7	to	to	ADP
easat-10674	365	8	the	the	DET
easat-10674	365	9	content	content	NOUN
easat-10674	365	10	of	of	ADP
easat-10674	365	11	the	the	DET
easat-10674	365	12	answers	answer	NOUN
easat-10674	365	13	(	(	PUNCT
easat-10674	365	14	information	information	NOUN
easat-10674	365	15	quality	quality	NOUN
easat-10674	365	16	)	)	PUNCT
easat-10674	365	17	and	and	CCONJ
easat-10674	365	18	conversational	conversational	ADJ
easat-10674	365	19	ability	ability	NOUN
easat-10674	365	20	,	,	PUNCT
easat-10674	365	21	which	which	PRON
easat-10674	365	22	indicates	indicate	VERB
easat-10674	365	23	the	the	DET
easat-10674	365	24	chatbot	chatbot	NOUN
easat-10674	365	25	's	's	PART
easat-10674	365	26	"	"	PUNCT
easat-10674	365	27	good	good	ADJ
easat-10674	365	28	intentions	intention	NOUN
easat-10674	365	29	"	"	PUNCT
easat-10674	365	30	and	and	CCONJ
easat-10674	365	31	competence	competence	NOUN
easat-10674	365	32	as	as	ADP
easat-10674	365	33	a	a	DET
easat-10674	365	34	representation	representation	NOUN
easat-10674	365	35	of	of	ADP
easat-10674	365	36	the	the	DET
easat-10674	365	37	company	company	NOUN
easat-10674	365	38	.	.	PUNCT
easat-10674	366	1	adam	adam	PROPN
easat-10674	366	2	et	et	PROPN
easat-10674	366	3	al	al	PROPN
easat-10674	366	4	.	.	PUNCT
easat-10674	367	1	[	[	X
easat-10674	367	2	71	71	NUM
easat-10674	367	3	]	]	PUNCT
easat-10674	367	4	found	find	VERB
easat-10674	367	5	that	that	SCONJ
easat-10674	367	6	system	system	NOUN
easat-10674	367	7	quality	quality	NOUN
easat-10674	367	8	increased	increase	VERB
easat-10674	367	9	interaction	interaction	NOUN
easat-10674	367	10	satisfaction	satisfaction	NOUN
easat-10674	367	11	,	,	PUNCT
easat-10674	367	12	but	but	CCONJ
easat-10674	367	13	trust	trust	NOUN
easat-10674	367	14	was	be	AUX
easat-10674	367	15	more	more	ADV
easat-10674	367	16	influenced	influence	VERB
easat-10674	367	17	by	by	ADP
easat-10674	367	18	how	how	SCONJ
easat-10674	367	19	well	well	ADV
easat-10674	367	20	the	the	DET
easat-10674	367	21	chatbot	chatbot	NOUN
easat-10674	367	22	maintained	maintain	VERB
easat-10674	367	23	a	a	DET
easat-10674	367	24	coherent	coherent	ADJ
easat-10674	367	25	and	and	CCONJ
easat-10674	367	26	credible	credible	ADJ
easat-10674	367	27	conversation	conversation	NOUN
easat-10674	367	28	.	.	PUNCT
easat-10674	368	1	h4	h4	PROPN
easat-10674	368	2	,	,	PUNCT
easat-10674	368	3	h9	h9	NOUN
easat-10674	368	4	=	=	NOUN
easat-10674	368	5	anthropomorphism	anthropomorphism	NOUN
easat-10674	368	6	did	do	AUX
easat-10674	368	7	not	not	PART
easat-10674	368	8	have	have	VERB
easat-10674	368	9	a	a	DET
easat-10674	368	10	significant	significant	ADJ
easat-10674	368	11	impact	impact	NOUN
easat-10674	368	12	on	on	ADP
easat-10674	368	13	either	either	DET
easat-10674	368	14	user	user	NOUN
easat-10674	368	15	satisfaction	satisfaction	NOUN
easat-10674	368	16	or	or	CCONJ
easat-10674	368	17	trust	trust	NOUN
easat-10674	368	18	.	.	PUNCT
easat-10674	369	1	the	the	DET
easat-10674	369	2	analysis	analysis	NOUN
easat-10674	369	3	results	result	NOUN
easat-10674	369	4	showed	show	VERB
easat-10674	369	5	that	that	SCONJ
easat-10674	369	6	anthropomorphism	anthropomorphism	NOUN
easat-10674	369	7	did	do	AUX
easat-10674	369	8	not	not	PART
easat-10674	369	9	significantly	significantly	ADV
easat-10674	369	10	affect	affect	VERB
easat-10674	369	11	trust	trust	NOUN
easat-10674	369	12	(	(	PUNCT
easat-10674	369	13	p	p	X
easat-10674	369	14	=	=	NOUN
easat-10674	369	15	0.203	0.203	NUM
easat-10674	369	16	)	)	PUNCT
easat-10674	369	17	or	or	CCONJ
easat-10674	369	18	user	user	NOUN
easat-10674	369	19	satisfaction	satisfaction	NOUN
easat-10674	369	20	(	(	PUNCT
easat-10674	369	21	p	p	X
easat-10674	369	22	=	=	NOUN
easat-10674	369	23	0.769	0.769	NUM
easat-10674	369	24	)	)	PUNCT
easat-10674	369	25	,	,	PUNCT
easat-10674	369	26	meaning	mean	VERB
easat-10674	369	27	that	that	SCONJ
easat-10674	369	28	even	even	ADV
easat-10674	369	29	though	though	SCONJ
easat-10674	369	30	the	the	DET
easat-10674	369	31	chatbot	chatbot	NOUN
easat-10674	369	32	has	have	VERB
easat-10674	369	33	human	human	ADJ
easat-10674	369	34	-	-	PUNCT
easat-10674	369	35	like	like	ADJ
easat-10674	369	36	qualities	quality	NOUN
easat-10674	369	37	,	,	PUNCT
easat-10674	369	38	this	this	PRON
easat-10674	369	39	did	do	AUX
easat-10674	369	40	not	not	PART
easat-10674	369	41	directly	directly	ADV
easat-10674	369	42	increase	increase	VERB
easat-10674	369	43	user	user	NOUN
easat-10674	369	44	trust	trust	NOUN
easat-10674	369	45	and	and	CCONJ
easat-10674	369	46	satisfaction	satisfaction	NOUN
easat-10674	369	47	.	.	PUNCT
easat-10674	370	1	this	this	DET
easat-10674	370	2	finding	finding	NOUN
easat-10674	370	3	aligns	align	VERB
easat-10674	370	4	with	with	ADP
easat-10674	370	5	research	research	NOUN
easat-10674	370	6	[	[	X
easat-10674	370	7	73	73	NUM
easat-10674	370	8	]	]	PUNCT
easat-10674	370	9	stating	state	VERB
easat-10674	370	10	that	that	SCONJ
easat-10674	370	11	anthropomorphism	anthropomorphism	NOUN
easat-10674	370	12	does	do	AUX
easat-10674	370	13	not	not	PART
easat-10674	370	14	necessarily	necessarily	ADV
easat-10674	370	15	improve	improve	VERB
easat-10674	370	16	users	user	NOUN
easat-10674	370	17	'	'	PART
easat-10674	370	18	evaluation	evaluation	NOUN
easat-10674	370	19	of	of	ADP
easat-10674	370	20	chatbots	chatbot	NOUN
easat-10674	370	21	,	,	PUNCT
easat-10674	370	22	especially	especially	ADV
easat-10674	370	23	if	if	SCONJ
easat-10674	370	24	the	the	DET
easat-10674	370	25	service	service	NOUN
easat-10674	370	26	's	's	PART
easat-10674	370	27	primary	primary	ADJ
easat-10674	370	28	functions	function	NOUN
easat-10674	370	29	are	be	AUX
easat-10674	370	30	not	not	PART
easat-10674	370	31	met	meet	VERB
easat-10674	370	32	.	.	PUNCT
easat-10674	371	1	additionally	additionally	ADV
easat-10674	371	2	,	,	PUNCT
easat-10674	371	3	users	user	NOUN
easat-10674	371	4	place	place	VERB
easat-10674	371	5	more	more	ADJ
easat-10674	371	6	emphasis	emphasis	NOUN
easat-10674	371	7	on	on	ADP
easat-10674	371	8	functional	functional	ADJ
easat-10674	371	9	aspects	aspect	NOUN
easat-10674	371	10	such	such	ADJ
easat-10674	371	11	as	as	ADP
easat-10674	371	12	answer	answer	NOUN
easat-10674	371	13	quality	quality	NOUN
easat-10674	371	14	and	and	CCONJ
easat-10674	371	15	service	service	NOUN
easat-10674	371	16	speed	speed	NOUN
easat-10674	371	17	compared	compare	VERB
easat-10674	371	18	to	to	ADP
easat-10674	371	19	the	the	DET
easat-10674	371	20	human	human	ADJ
easat-10674	371	21	-	-	PUNCT
easat-10674	371	22	like	like	ADJ
easat-10674	371	23	impression	impression	NOUN
easat-10674	371	24	of	of	ADP
easat-10674	371	25	chatbots	chatbot	NOUN
easat-10674	371	26	[	[	X
easat-10674	371	27	74	74	NUM
easat-10674	371	28	]	]	PUNCT
easat-10674	371	29	.	.	PUNCT
easat-10674	372	1	in	in	ADP
easat-10674	372	2	fact	fact	NOUN
easat-10674	372	3	,	,	PUNCT
easat-10674	372	4	excessive	excessive	ADJ
easat-10674	372	5	anthropomorphism	anthropomorphism	NOUN
easat-10674	372	6	can	can	AUX
easat-10674	372	7	cause	cause	VERB
easat-10674	372	8	discomfort	discomfort	NOUN
easat-10674	372	9	,	,	PUNCT
easat-10674	372	10	so	so	SCONJ
easat-10674	372	11	it	it	PRON
easat-10674	372	12	does	do	AUX
easat-10674	372	13	not	not	PART
easat-10674	372	14	always	always	ADV
easat-10674	372	15	contribute	contribute	VERB
easat-10674	372	16	to	to	ADP
easat-10674	372	17	increased	increase	VERB
easat-10674	372	18	trust	trust	PROPN
easat-10674	372	19	1429	1429	NUM
easat-10674	372	20	edelweiss	edelweiss	PROPN
easat-10674	372	21	applied	apply	VERB
easat-10674	372	22	science	science	NOUN
easat-10674	372	23	and	and	CCONJ
easat-10674	372	24	technology	technology	NOUN
easat-10674	372	25	issn	issn	PROPN
easat-10674	372	26	:	:	PUNCT
easat-10674	372	27	2576	2576	NUM
easat-10674	372	28	-	-	SYM
easat-10674	372	29	8484	8484	NUM
easat-10674	372	30	vol	vol	NOUN
easat-10674	372	31	.	.	PROPN
easat-10674	373	1	9	9	NUM
easat-10674	373	2	,	,	PUNCT
easat-10674	373	3	no	no	INTJ
easat-10674	373	4	.	.	NOUN
easat-10674	373	5	10	10	NUM
easat-10674	373	6	:	:	SYM
easat-10674	373	7	1416	1416	NUM
easat-10674	373	8	-	-	SYM
easat-10674	373	9	1436	1436	NUM
easat-10674	373	10	,	,	PUNCT
easat-10674	373	11	2025	2025	NUM
easat-10674	373	12	doi	doi	NOUN
easat-10674	373	13	:	:	PUNCT
easat-10674	374	1	10.55214/2576	10.55214/2576	NUM
easat-10674	374	2	-	-	SYM
easat-10674	374	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	374	4	©	©	PROPN
easat-10674	374	5	2025	2025	NUM
easat-10674	374	6	by	by	ADP
easat-10674	374	7	the	the	DET
easat-10674	374	8	authors	author	NOUN
easat-10674	374	9	;	;	PUNCT
easat-10674	374	10	licensee	licensee	PROPN
easat-10674	374	11	learning	learning	NOUN
easat-10674	374	12	gate	gate	NOUN
easat-10674	375	1	[	[	X
easat-10674	375	2	73	73	NUM
easat-10674	375	3	]	]	PUNCT
easat-10674	375	4	.	.	PUNCT
easat-10674	376	1	chatbot	chatbot	NOUN
easat-10674	376	2	ai	ai	VERB
easat-10674	376	3	is	be	AUX
easat-10674	376	4	essentially	essentially	ADV
easat-10674	376	5	a	a	DET
easat-10674	376	6	programmed	programmed	ADJ
easat-10674	376	7	robot	robot	NOUN
easat-10674	376	8	.	.	PUNCT
easat-10674	377	1	previous	previous	ADJ
easat-10674	377	2	studies	study	NOUN
easat-10674	377	3	have	have	AUX
easat-10674	377	4	also	also	ADV
easat-10674	377	5	found	find	VERB
easat-10674	377	6	that	that	SCONJ
easat-10674	377	7	in	in	ADP
easat-10674	377	8	certain	certain	ADJ
easat-10674	377	9	contexts	context	NOUN
easat-10674	377	10	,	,	PUNCT
easat-10674	377	11	anthropomorphism	anthropomorphism	NOUN
easat-10674	377	12	is	be	AUX
easat-10674	377	13	not	not	PART
easat-10674	377	14	necessarily	necessarily	ADV
easat-10674	377	15	a	a	DET
easat-10674	377	16	good	good	ADJ
easat-10674	377	17	thing	thing	NOUN
easat-10674	377	18	.	.	PUNCT
easat-10674	378	1	for	for	ADP
easat-10674	378	2	example	example	NOUN
easat-10674	378	3	,	,	PUNCT
easat-10674	378	4	when	when	SCONJ
easat-10674	378	5	customers	customer	NOUN
easat-10674	378	6	are	be	AUX
easat-10674	378	7	angry	angry	ADJ
easat-10674	378	8	,	,	PUNCT
easat-10674	378	9	anthropomorphism	anthropomorphism	NOUN
easat-10674	378	10	can	can	AUX
easat-10674	378	11	decrease	decrease	VERB
easat-10674	378	12	their	their	PRON
easat-10674	378	13	satisfaction	satisfaction	NOUN
easat-10674	378	14	[	[	X
easat-10674	378	15	68	68	NUM
easat-10674	378	16	]	]	PUNCT
easat-10674	378	17	.	.	PUNCT
easat-10674	379	1	in	in	ADP
easat-10674	379	2	the	the	DET
easat-10674	379	3	context	context	NOUN
easat-10674	379	4	of	of	ADP
easat-10674	379	5	customer	customer	NOUN
easat-10674	379	6	service	service	NOUN
easat-10674	379	7	,	,	PUNCT
easat-10674	379	8	chatbots	chatbot	NOUN
easat-10674	379	9	are	be	AUX
easat-10674	379	10	more	more	ADV
easat-10674	379	11	often	often	ADV
easat-10674	379	12	seen	see	VERB
easat-10674	379	13	as	as	ADP
easat-10674	379	14	tools	tool	NOUN
easat-10674	379	15	for	for	ADP
easat-10674	379	16	resolving	resolve	VERB
easat-10674	379	17	issues	issue	NOUN
easat-10674	379	18	,	,	PUNCT
easat-10674	379	19	so	so	SCONJ
easat-10674	379	20	the	the	DET
easat-10674	379	21	quality	quality	NOUN
easat-10674	379	22	of	of	ADP
easat-10674	379	23	information	information	NOUN
easat-10674	379	24	and	and	CCONJ
easat-10674	379	25	the	the	DET
easat-10674	379	26	system	system	NOUN
easat-10674	379	27	are	be	AUX
easat-10674	379	28	more	more	ADV
easat-10674	379	29	determining	determine	VERB
easat-10674	379	30	factors	factor	NOUN
easat-10674	379	31	in	in	ADP
easat-10674	379	32	user	user	NOUN
easat-10674	379	33	satisfaction	satisfaction	NOUN
easat-10674	379	34	[	[	X
easat-10674	379	35	71	71	NUM
easat-10674	379	36	]	]	PUNCT
easat-10674	379	37	.	.	PUNCT
easat-10674	380	1	thus	thus	ADV
easat-10674	380	2	,	,	PUNCT
easat-10674	380	3	the	the	DET
easat-10674	380	4	primary	primary	ADJ
easat-10674	380	5	focus	focus	NOUN
easat-10674	380	6	in	in	ADP
easat-10674	380	7	developing	develop	VERB
easat-10674	380	8	customer	customer	NOUN
easat-10674	380	9	service	service	NOUN
easat-10674	380	10	chatbots	chatbot	NOUN
easat-10674	380	11	should	should	AUX
easat-10674	380	12	be	be	AUX
easat-10674	380	13	directed	direct	VERB
easat-10674	380	14	toward	toward	ADP
easat-10674	380	15	conversational	conversational	ADJ
easat-10674	380	16	ability	ability	NOUN
easat-10674	380	17	,	,	PUNCT
easat-10674	380	18	information	information	NOUN
easat-10674	380	19	accuracy	accuracy	NOUN
easat-10674	380	20	,	,	PUNCT
easat-10674	380	21	and	and	CCONJ
easat-10674	380	22	system	system	NOUN
easat-10674	380	23	reliability	reliability	NOUN
easat-10674	380	24	rather	rather	ADV
easat-10674	380	25	than	than	ADP
easat-10674	380	26	simply	simply	ADV
easat-10674	380	27	enhancing	enhance	VERB
easat-10674	380	28	anthropomorphism	anthropomorphism	NOUN
easat-10674	380	29	.	.	PUNCT
easat-10674	381	1	h5	h5	PROPN
easat-10674	381	2	,	,	PUNCT
easat-10674	381	3	h10	h10	NOUN
easat-10674	381	4	=	=	SYM
easat-10674	381	5	conversational	conversational	ADJ
easat-10674	381	6	capability	capability	NOUN
easat-10674	381	7	significantly	significantly	ADV
easat-10674	381	8	influences	influence	VERB
easat-10674	381	9	user	user	NOUN
easat-10674	381	10	satisfaction	satisfaction	NOUN
easat-10674	381	11	and	and	CCONJ
easat-10674	381	12	trust	trust	NOUN
easat-10674	381	13	.	.	PUNCT
easat-10674	382	1	conversational	conversational	ADJ
easat-10674	382	2	capability	capability	NOUN
easat-10674	382	3	significantly	significantly	ADV
easat-10674	382	4	influences	influence	VERB
easat-10674	382	5	trust	trust	NOUN
easat-10674	382	6	(	(	PUNCT
easat-10674	382	7	p	p	X
easat-10674	382	8	=	=	NOUN
easat-10674	382	9	0.025	0.025	NUM
easat-10674	382	10	)	)	PUNCT
easat-10674	382	11	and	and	CCONJ
easat-10674	382	12	user	user	NOUN
easat-10674	382	13	satisfaction	satisfaction	NOUN
easat-10674	382	14	(	(	PUNCT
easat-10674	382	15	p	p	X
easat-10674	382	16	=	=	NOUN
easat-10674	382	17	0.007	0.007	NUM
easat-10674	382	18	)	)	PUNCT
easat-10674	382	19	.	.	PUNCT
easat-10674	383	1	this	this	PRON
easat-10674	383	2	indicates	indicate	VERB
easat-10674	383	3	that	that	SCONJ
easat-10674	383	4	a	a	DET
easat-10674	383	5	chatbot	chatbot	NOUN
easat-10674	383	6	's	's	PART
easat-10674	383	7	ability	ability	NOUN
easat-10674	383	8	to	to	PART
easat-10674	383	9	maintain	maintain	VERB
easat-10674	383	10	natural	natural	ADJ
easat-10674	383	11	and	and	CCONJ
easat-10674	383	12	interactive	interactive	ADJ
easat-10674	383	13	conversations	conversation	NOUN
easat-10674	383	14	is	be	AUX
easat-10674	383	15	crucial	crucial	ADJ
easat-10674	383	16	in	in	ADP
easat-10674	383	17	building	build	VERB
easat-10674	383	18	user	user	NOUN
easat-10674	383	19	trust	trust	NOUN
easat-10674	383	20	and	and	CCONJ
easat-10674	383	21	satisfaction	satisfaction	NOUN
easat-10674	383	22	.	.	PUNCT
easat-10674	384	1	this	this	DET
easat-10674	384	2	finding	finding	NOUN
easat-10674	384	3	is	be	AUX
easat-10674	384	4	supported	support	VERB
easat-10674	384	5	by	by	ADP
easat-10674	384	6	gnewuch	gnewuch	PROPN
easat-10674	384	7	et	et	PROPN
easat-10674	384	8	al	al	PROPN
easat-10674	384	9	.	.	PUNCT
easat-10674	385	1	[	[	X
easat-10674	385	2	69	69	NUM
easat-10674	385	3	]	]	PUNCT
easat-10674	385	4	,	,	PUNCT
easat-10674	385	5	who	who	PRON
easat-10674	385	6	emphasize	emphasize	VERB
easat-10674	385	7	that	that	SCONJ
easat-10674	385	8	the	the	DET
easat-10674	385	9	quality	quality	NOUN
easat-10674	385	10	of	of	ADP
easat-10674	385	11	conversation	conversation	NOUN
easat-10674	385	12	is	be	AUX
easat-10674	385	13	a	a	DET
easat-10674	385	14	key	key	ADJ
easat-10674	385	15	determinant	determinant	NOUN
easat-10674	385	16	of	of	ADP
easat-10674	385	17	user	user	NOUN
easat-10674	385	18	perception	perception	NOUN
easat-10674	385	19	of	of	ADP
easat-10674	385	20	chatbots	chatbot	NOUN
easat-10674	385	21	.	.	PUNCT
easat-10674	386	1	another	another	DET
easat-10674	386	2	finding	finding	NOUN
easat-10674	386	3	indicates	indicate	VERB
easat-10674	386	4	that	that	SCONJ
easat-10674	386	5	the	the	DET
easat-10674	386	6	more	more	ADV
easat-10674	386	7	natural	natural	ADJ
easat-10674	386	8	,	,	PUNCT
easat-10674	386	9	relevant	relevant	ADJ
easat-10674	386	10	,	,	PUNCT
easat-10674	386	11	and	and	CCONJ
easat-10674	386	12	coherent	coherent	ADJ
easat-10674	386	13	the	the	DET
easat-10674	386	14	conversation	conversation	NOUN
easat-10674	386	15	flow	flow	NOUN
easat-10674	386	16	of	of	ADP
easat-10674	386	17	a	a	DET
easat-10674	386	18	chatbot	chatbot	NOUN
easat-10674	386	19	,	,	PUNCT
easat-10674	386	20	the	the	PRON
easat-10674	386	21	higher	high	ADJ
easat-10674	386	22	the	the	DET
easat-10674	386	23	level	level	NOUN
easat-10674	386	24	of	of	ADP
easat-10674	386	25	trust	trust	NOUN
easat-10674	386	26	and	and	CCONJ
easat-10674	386	27	satisfaction	satisfaction	NOUN
easat-10674	386	28	felt	feel	VERB
easat-10674	386	29	by	by	ADP
easat-10674	386	30	users	user	NOUN
easat-10674	386	31	.	.	PUNCT
easat-10674	387	1	additionally	additionally	ADV
easat-10674	387	2	,	,	PUNCT
easat-10674	387	3	ciechanowski	ciechanowski	PROPN
easat-10674	387	4	et	et	NOUN
easat-10674	387	5	al	al	PROPN
easat-10674	387	6	.	.	PUNCT
easat-10674	388	1	[	[	X
easat-10674	388	2	47	47	NUM
easat-10674	388	3	]	]	PUNCT
easat-10674	388	4	found	find	VERB
easat-10674	388	5	that	that	SCONJ
easat-10674	388	6	natural	natural	ADJ
easat-10674	388	7	conversational	conversational	ADJ
easat-10674	388	8	interactions	interaction	NOUN
easat-10674	388	9	provide	provide	VERB
easat-10674	388	10	a	a	DET
easat-10674	388	11	more	more	ADV
easat-10674	388	12	satisfying	satisfying	ADJ
easat-10674	388	13	user	user	NOUN
easat-10674	388	14	experience	experience	NOUN
easat-10674	388	15	compared	compare	VERB
easat-10674	388	16	to	to	ADP
easat-10674	388	17	rigid	rigid	ADJ
easat-10674	388	18	conversations	conversation	NOUN
easat-10674	388	19	.	.	PUNCT
easat-10674	389	1	according	accord	VERB
easat-10674	389	2	to	to	ADP
easat-10674	389	3	følstad	følstad	NOUN
easat-10674	389	4	and	and	CCONJ
easat-10674	389	5	skjuve	skjuve	NOUN
easat-10674	389	6	[	[	X
easat-10674	389	7	75	75	NUM
easat-10674	389	8	]	]	PUNCT
easat-10674	389	9	,	,	PUNCT
easat-10674	389	10	a	a	DET
easat-10674	389	11	natural	natural	ADJ
easat-10674	389	12	conversation	conversation	NOUN
easat-10674	389	13	flow	flow	NOUN
easat-10674	389	14	enhances	enhance	VERB
easat-10674	389	15	the	the	DET
easat-10674	389	16	perceived	perceive	VERB
easat-10674	389	17	usefulness	usefulness	NOUN
easat-10674	389	18	of	of	ADP
easat-10674	389	19	chatbots	chatbot	NOUN
easat-10674	389	20	,	,	PUNCT
easat-10674	389	21	thereby	thereby	ADV
easat-10674	389	22	positively	positively	ADV
easat-10674	389	23	impacting	impact	VERB
easat-10674	389	24	user	user	NOUN
easat-10674	389	25	satisfaction	satisfaction	NOUN
easat-10674	389	26	.	.	PUNCT
easat-10674	390	1	consequently	consequently	ADV
easat-10674	390	2	,	,	PUNCT
easat-10674	390	3	good	good	ADJ
easat-10674	390	4	conversational	conversational	ADJ
easat-10674	390	5	ability	ability	NOUN
easat-10674	390	6	becomes	become	VERB
easat-10674	390	7	a	a	DET
easat-10674	390	8	key	key	ADJ
easat-10674	390	9	factor	factor	NOUN
easat-10674	390	10	in	in	ADP
easat-10674	390	11	creating	create	VERB
easat-10674	390	12	a	a	DET
easat-10674	390	13	trustworthy	trustworthy	ADJ
easat-10674	390	14	and	and	CCONJ
easat-10674	390	15	satisfying	satisfy	VERB
easat-10674	390	16	service	service	NOUN
easat-10674	390	17	experience	experience	NOUN
easat-10674	390	18	for	for	ADP
easat-10674	390	19	chatbot	chatbot	NOUN
easat-10674	390	20	users	user	NOUN
easat-10674	390	21	.	.	PUNCT
easat-10674	391	1	h11	h11	NOUN
easat-10674	391	2	-	-	PUNCT
easat-10674	391	3	h13	h13	NOUN
easat-10674	391	4	=	=	NOUN
easat-10674	391	5	user	user	NOUN
easat-10674	391	6	satisfaction	satisfaction	NOUN
easat-10674	391	7	and	and	CCONJ
easat-10674	391	8	trust	trust	NOUN
easat-10674	391	9	as	as	ADP
easat-10674	391	10	determinants	determinant	NOUN
easat-10674	391	11	of	of	ADP
easat-10674	391	12	intention	intention	NOUN
easat-10674	391	13	of	of	ADP
easat-10674	391	14	continuous	continuous	ADJ
easat-10674	391	15	use	use	NOUN
easat-10674	391	16	.	.	PUNCT
easat-10674	392	1	user	user	NOUN
easat-10674	392	2	satisfaction	satisfaction	NOUN
easat-10674	392	3	also	also	ADV
easat-10674	392	4	significantly	significantly	ADV
easat-10674	392	5	influences	influence	VERB
easat-10674	392	6	user	user	NOUN
easat-10674	392	7	satisfaction	satisfaction	NOUN
easat-10674	392	8	(	(	PUNCT
easat-10674	392	9	p	p	X
easat-10674	392	10	=	=	NOUN
easat-10674	392	11	0.000	0.000	NUM
easat-10674	392	12	)	)	PUNCT
easat-10674	392	13	,	,	PUNCT
easat-10674	392	14	and	and	CCONJ
easat-10674	392	15	trust	trust	NOUN
easat-10674	392	16	(	(	PUNCT
easat-10674	392	17	p	p	X
easat-10674	392	18	=	=	NOUN
easat-10674	392	19	0.003	0.003	NUM
easat-10674	392	20	)	)	PUNCT
easat-10674	392	21	significantly	significantly	ADV
easat-10674	392	22	influences	influence	VERB
easat-10674	392	23	the	the	DET
easat-10674	392	24	intention	intention	NOUN
easat-10674	392	25	of	of	ADP
easat-10674	392	26	continuous	continuous	ADJ
easat-10674	392	27	use	use	NOUN
easat-10674	392	28	(	(	PUNCT
easat-10674	392	29	p	p	X
easat-10674	392	30	=	=	NOUN
easat-10674	392	31	0.000	0.000	NUM
easat-10674	392	32	)	)	PUNCT
easat-10674	392	33	.	.	PUNCT
easat-10674	393	1	additionally	additionally	ADV
easat-10674	393	2	,	,	PUNCT
easat-10674	393	3	this	this	DET
easat-10674	393	4	pattern	pattern	NOUN
easat-10674	393	5	indicates	indicate	VERB
easat-10674	393	6	that	that	SCONJ
easat-10674	393	7	user	user	NOUN
easat-10674	393	8	satisfaction	satisfaction	NOUN
easat-10674	393	9	not	not	PART
easat-10674	393	10	only	only	ADV
easat-10674	393	11	influences	influence	VERB
easat-10674	393	12	the	the	DET
easat-10674	393	13	intention	intention	NOUN
easat-10674	393	14	to	to	PART
easat-10674	393	15	reuse	reuse	VERB
easat-10674	393	16	but	but	CCONJ
easat-10674	393	17	also	also	ADV
easat-10674	393	18	increases	increase	VERB
easat-10674	393	19	trust	trust	NOUN
easat-10674	393	20	,	,	PUNCT
easat-10674	393	21	which	which	PRON
easat-10674	393	22	in	in	ADP
easat-10674	393	23	turn	turn	NOUN
easat-10674	393	24	strengthens	strengthen	VERB
easat-10674	393	25	long	long	ADJ
easat-10674	393	26	-	-	PUNCT
easat-10674	393	27	term	term	NOUN
easat-10674	393	28	usage	usage	NOUN
easat-10674	393	29	commitment	commitment	NOUN
easat-10674	393	30	.	.	PUNCT
easat-10674	394	1	this	this	PRON
easat-10674	394	2	aligns	align	VERB
easat-10674	394	3	with	with	ADP
easat-10674	394	4	the	the	DET
easat-10674	394	5	expectation	expectation	NOUN
easat-10674	394	6	confirmation	confirmation	NOUN
easat-10674	394	7	theory	theory	NOUN
easat-10674	394	8	(	(	PUNCT
easat-10674	394	9	ect	ect	X
easat-10674	394	10	)	)	PUNCT
easat-10674	394	11	model	model	NOUN
easat-10674	394	12	[	[	X
easat-10674	394	13	76	76	NUM
easat-10674	394	14	]	]	X
easat-10674	394	15	,	,	PUNCT
easat-10674	394	16	which	which	PRON
easat-10674	394	17	asserts	assert	VERB
easat-10674	394	18	that	that	SCONJ
easat-10674	394	19	satisfaction	satisfaction	NOUN
easat-10674	394	20	is	be	AUX
easat-10674	394	21	a	a	DET
easat-10674	394	22	key	key	ADJ
easat-10674	394	23	predictor	predictor	NOUN
easat-10674	394	24	of	of	ADP
easat-10674	394	25	continued	continue	VERB
easat-10674	394	26	intention	intention	NOUN
easat-10674	394	27	to	to	PART
easat-10674	394	28	use	use	VERB
easat-10674	394	29	information	information	NOUN
easat-10674	394	30	systems	system	NOUN
easat-10674	394	31	.	.	PUNCT
easat-10674	395	1	this	this	DET
easat-10674	395	2	finding	finding	NOUN
easat-10674	395	3	confirms	confirm	VERB
easat-10674	395	4	that	that	SCONJ
easat-10674	395	5	trust	trust	NOUN
easat-10674	395	6	plays	play	VERB
easat-10674	395	7	a	a	DET
easat-10674	395	8	crucial	crucial	ADJ
easat-10674	395	9	role	role	NOUN
easat-10674	395	10	in	in	ADP
easat-10674	395	11	users	user	NOUN
easat-10674	395	12	'	'	PART
easat-10674	395	13	interactions	interaction	NOUN
easat-10674	395	14	with	with	ADP
easat-10674	395	15	customer	customer	NOUN
easat-10674	395	16	service	service	NOUN
easat-10674	395	17	ai	ai	VERB
easat-10674	395	18	chatbots	chatbot	NOUN
easat-10674	395	19	,	,	PUNCT
easat-10674	395	20	as	as	SCONJ
easat-10674	395	21	a	a	DET
easat-10674	395	22	sense	sense	NOUN
easat-10674	395	23	of	of	ADP
easat-10674	395	24	trust	trust	NOUN
easat-10674	395	25	can	can	AUX
easat-10674	395	26	reduce	reduce	VERB
easat-10674	395	27	uncertainty	uncertainty	NOUN
easat-10674	395	28	and	and	CCONJ
easat-10674	395	29	provide	provide	VERB
easat-10674	395	30	confidence	confidence	NOUN
easat-10674	395	31	that	that	SCONJ
easat-10674	395	32	the	the	DET
easat-10674	395	33	system	system	NOUN
easat-10674	395	34	is	be	AUX
easat-10674	395	35	reliable	reliable	ADJ
easat-10674	395	36	,	,	PUNCT
easat-10674	395	37	thereby	thereby	ADV
easat-10674	395	38	fostering	foster	VERB
easat-10674	395	39	long	long	ADJ
easat-10674	395	40	-	-	PUNCT
easat-10674	395	41	term	term	NOUN
easat-10674	395	42	commitment	commitment	NOUN
easat-10674	395	43	.	.	PUNCT
easat-10674	396	1	users	user	NOUN
easat-10674	396	2	who	who	PRON
easat-10674	396	3	trust	trust	VERB
easat-10674	396	4	the	the	DET
easat-10674	396	5	chatbot	chatbot	NOUN
easat-10674	396	6	's	's	PART
easat-10674	396	7	reliability	reliability	NOUN
easat-10674	396	8	are	be	AUX
easat-10674	396	9	more	more	ADV
easat-10674	396	10	likely	likely	ADJ
easat-10674	396	11	to	to	PART
easat-10674	396	12	intend	intend	VERB
easat-10674	396	13	to	to	PART
easat-10674	396	14	continue	continue	VERB
easat-10674	396	15	using	use	VERB
easat-10674	396	16	it	it	PRON
easat-10674	396	17	in	in	ADP
easat-10674	396	18	the	the	DET
easat-10674	396	19	future	future	NOUN
easat-10674	396	20	[	[	X
easat-10674	396	21	76	76	NUM
easat-10674	396	22	]	]	X
easat-10674	396	23	research	research	NOUN
easat-10674	396	24	also	also	ADV
easat-10674	396	25	supports	support	VERB
easat-10674	396	26	this	this	DET
easat-10674	396	27	finding	finding	NOUN
easat-10674	396	28	by	by	ADP
easat-10674	396	29	showing	show	VERB
easat-10674	396	30	that	that	DET
easat-10674	396	31	trust	trust	NOUN
easat-10674	396	32	not	not	PART
easat-10674	396	33	only	only	ADV
easat-10674	396	34	increases	increase	VERB
easat-10674	396	35	satisfaction	satisfaction	NOUN
easat-10674	396	36	but	but	CCONJ
easat-10674	396	37	is	be	AUX
easat-10674	396	38	also	also	ADV
easat-10674	396	39	a	a	DET
easat-10674	396	40	key	key	ADJ
easat-10674	396	41	factor	factor	NOUN
easat-10674	396	42	in	in	ADP
easat-10674	396	43	shaping	shape	VERB
easat-10674	396	44	the	the	DET
easat-10674	396	45	intention	intention	NOUN
easat-10674	396	46	to	to	PART
easat-10674	396	47	reuse	reuse	VERB
easat-10674	396	48	ai	ai	ADV
easat-10674	396	49	-	-	PUNCT
easat-10674	396	50	based	base	VERB
easat-10674	396	51	digital	digital	ADJ
easat-10674	396	52	services	service	NOUN
easat-10674	396	53	.	.	PUNCT
easat-10674	397	1	thus	thus	ADV
easat-10674	397	2	,	,	PUNCT
easat-10674	397	3	trust	trust	NOUN
easat-10674	397	4	can	can	AUX
easat-10674	397	5	be	be	AUX
easat-10674	397	6	seen	see	VERB
easat-10674	397	7	as	as	ADP
easat-10674	397	8	the	the	DET
easat-10674	397	9	foundation	foundation	NOUN
easat-10674	397	10	that	that	PRON
easat-10674	397	11	strengthens	strengthen	VERB
easat-10674	397	12	the	the	DET
easat-10674	397	13	relationship	relationship	NOUN
easat-10674	397	14	between	between	ADP
easat-10674	397	15	users	user	NOUN
easat-10674	397	16	and	and	CCONJ
easat-10674	397	17	chatbots	chatbot	NOUN
easat-10674	397	18	,	,	PUNCT
easat-10674	397	19	both	both	PRON
easat-10674	397	20	in	in	ADP
easat-10674	397	21	terms	term	NOUN
easat-10674	397	22	of	of	ADP
easat-10674	397	23	immediate	immediate	ADJ
easat-10674	397	24	satisfaction	satisfaction	NOUN
easat-10674	397	25	and	and	CCONJ
easat-10674	397	26	the	the	DET
easat-10674	397	27	sustainability	sustainability	NOUN
easat-10674	397	28	of	of	ADP
easat-10674	397	29	service	service	NOUN
easat-10674	397	30	use	use	NOUN
easat-10674	397	31	.	.	PUNCT
easat-10674	398	1	5	5	X
easat-10674	398	2	.	.	X
easat-10674	398	3	discussion	discussion	NOUN
easat-10674	398	4	with	with	ADP
easat-10674	398	5	the	the	DET
easat-10674	398	6	rapid	rapid	ADJ
easat-10674	398	7	development	development	NOUN
easat-10674	398	8	of	of	ADP
easat-10674	398	9	artificial	artificial	ADJ
easat-10674	398	10	intelligence	intelligence	NOUN
easat-10674	398	11	(	(	PUNCT
easat-10674	398	12	ai	ai	NOUN
easat-10674	398	13	)	)	PUNCT
easat-10674	398	14	technology	technology	NOUN
easat-10674	398	15	,	,	PUNCT
easat-10674	398	16	chatbots	chatbot	NOUN
easat-10674	398	17	are	be	AUX
easat-10674	398	18	no	no	ADV
easat-10674	398	19	longer	long	ADV
easat-10674	398	20	just	just	ADV
easat-10674	398	21	automated	automate	VERB
easat-10674	398	22	answering	answering	NOUN
easat-10674	398	23	machines	machine	NOUN
easat-10674	398	24	but	but	CCONJ
easat-10674	398	25	have	have	AUX
easat-10674	398	26	evolved	evolve	VERB
easat-10674	398	27	into	into	ADP
easat-10674	398	28	virtual	virtual	ADJ
easat-10674	398	29	assistants	assistant	NOUN
easat-10674	398	30	capable	capable	ADJ
easat-10674	398	31	of	of	ADP
easat-10674	398	32	providing	provide	VERB
easat-10674	398	33	interactive	interactive	ADJ
easat-10674	398	34	and	and	CCONJ
easat-10674	398	35	personalized	personalized	ADJ
easat-10674	398	36	customer	customer	NOUN
easat-10674	398	37	service	service	NOUN
easat-10674	398	38	.	.	PUNCT
easat-10674	399	1	the	the	DET
easat-10674	399	2	sophistication	sophistication	NOUN
easat-10674	399	3	of	of	ADP
easat-10674	399	4	ai	ai	NOUN
easat-10674	399	5	,	,	PUNCT
easat-10674	399	6	especially	especially	ADV
easat-10674	399	7	in	in	ADP
easat-10674	399	8	natural	natural	ADJ
easat-10674	399	9	language	language	NOUN
easat-10674	399	10	processing	processing	NOUN
easat-10674	399	11	(	(	PUNCT
easat-10674	399	12	nlp	nlp	NOUN
easat-10674	399	13	)	)	PUNCT
easat-10674	399	14	and	and	CCONJ
easat-10674	399	15	machine	machine	NOUN
easat-10674	399	16	learning	learning	NOUN
easat-10674	399	17	,	,	PUNCT
easat-10674	399	18	makes	make	VERB
easat-10674	399	19	chatbots	chatbot	NOUN
easat-10674	399	20	increasingly	increasingly	ADV
easat-10674	399	21	human	human	NOUN
easat-10674	399	22	-	-	PUNCT
easat-10674	399	23	like	like	ADJ
easat-10674	399	24	in	in	ADP
easat-10674	399	25	responding	respond	VERB
easat-10674	399	26	to	to	ADP
easat-10674	399	27	questions	question	NOUN
easat-10674	399	28	,	,	PUNCT
easat-10674	399	29	understanding	understand	VERB
easat-10674	399	30	context	context	NOUN
easat-10674	399	31	,	,	PUNCT
easat-10674	399	32	and	and	CCONJ
easat-10674	399	33	even	even	ADV
easat-10674	399	34	adapting	adapt	VERB
easat-10674	399	35	their	their	PRON
easat-10674	399	36	communication	communication	NOUN
easat-10674	399	37	style	style	NOUN
easat-10674	399	38	to	to	ADP
easat-10674	399	39	the	the	DET
easat-10674	399	40	user	user	NOUN
easat-10674	399	41	.	.	PUNCT
easat-10674	400	1	however	however	ADV
easat-10674	400	2	,	,	PUNCT
easat-10674	400	3	the	the	PRON
easat-10674	400	4	more	more	ADV
easat-10674	400	5	advanced	advanced	ADJ
easat-10674	400	6	the	the	DET
easat-10674	400	7	ai	ai	ADJ
easat-10674	400	8	technology	technology	NOUN
easat-10674	400	9	used	use	VERB
easat-10674	400	10	,	,	PUNCT
easat-10674	400	11	the	the	PRON
easat-10674	400	12	more	more	ADV
easat-10674	400	13	urgent	urgent	ADJ
easat-10674	400	14	the	the	DET
easat-10674	400	15	need	need	NOUN
easat-10674	400	16	for	for	ADP
easat-10674	400	17	a	a	DET
easat-10674	400	18	comprehensive	comprehensive	ADJ
easat-10674	400	19	evaluation	evaluation	NOUN
easat-10674	400	20	.	.	PUNCT
easat-10674	401	1	the	the	DET
easat-10674	401	2	findings	finding	NOUN
easat-10674	401	3	of	of	ADP
easat-10674	401	4	this	this	DET
easat-10674	401	5	study	study	NOUN
easat-10674	401	6	confirm	confirm	VERB
easat-10674	401	7	that	that	SCONJ
easat-10674	401	8	the	the	DET
easat-10674	401	9	quality	quality	NOUN
easat-10674	401	10	of	of	ADP
easat-10674	401	11	ai	ai	PROPN
easat-10674	401	12	chatbots	chatbot	NOUN
easat-10674	401	13	in	in	ADP
easat-10674	401	14	customer	customer	NOUN
easat-10674	401	15	service	service	NOUN
easat-10674	401	16	is	be	AUX
easat-10674	401	17	primarily	primarily	ADV
easat-10674	401	18	determined	determine	VERB
easat-10674	401	19	by	by	ADP
easat-10674	401	20	technical	technical	ADJ
easat-10674	401	21	factors	factor	NOUN
easat-10674	401	22	,	,	PUNCT
easat-10674	401	23	specifically	specifically	ADV
easat-10674	401	24	conversational	conversational	ADJ
easat-10674	401	25	capability	capability	NOUN
easat-10674	401	26	,	,	PUNCT
easat-10674	401	27	information	information	NOUN
easat-10674	401	28	quality	quality	NOUN
easat-10674	401	29	,	,	PUNCT
easat-10674	401	30	and	and	CCONJ
easat-10674	401	31	system	system	NOUN
easat-10674	401	32	quality	quality	NOUN
easat-10674	401	33	,	,	PUNCT
easat-10674	401	34	which	which	PRON
easat-10674	401	35	have	have	AUX
easat-10674	401	36	been	be	AUX
easat-10674	401	37	shown	show	VERB
easat-10674	401	38	to	to	PART
easat-10674	401	39	significantly	significantly	ADV
easat-10674	401	40	contribute	contribute	VERB
easat-10674	401	41	to	to	ADP
easat-10674	401	42	user	user	NOUN
easat-10674	401	43	satisfaction	satisfaction	NOUN
easat-10674	401	44	and	and	CCONJ
easat-10674	401	45	trust	trust	NOUN
easat-10674	401	46	.	.	PUNCT
easat-10674	402	1	conversely	conversely	ADV
easat-10674	402	2	,	,	PUNCT
easat-10674	402	3	the	the	DET
easat-10674	402	4	dimensions	dimension	NOUN
easat-10674	402	5	of	of	ADP
easat-10674	402	6	anthropomorphism	anthropomorphism	NOUN
easat-10674	402	7	and	and	CCONJ
easat-10674	402	8	service	service	NOUN
easat-10674	402	9	quality	quality	NOUN
easat-10674	402	10	did	do	AUX
easat-10674	402	11	not	not	PART
easat-10674	402	12	show	show	VERB
easat-10674	402	13	a	a	DET
easat-10674	402	14	significant	significant	ADJ
easat-10674	402	15	impact	impact	NOUN
easat-10674	402	16	,	,	PUNCT
easat-10674	402	17	indicating	indicate	VERB
easat-10674	402	18	that	that	SCONJ
easat-10674	402	19	users	user	NOUN
easat-10674	402	20	prioritize	prioritize	VERB
easat-10674	402	21	system	system	NOUN
easat-10674	402	22	reliability	reliability	NOUN
easat-10674	402	23	and	and	CCONJ
easat-10674	402	24	information	information	NOUN
easat-10674	402	25	relevance	relevance	NOUN
easat-10674	402	26	over	over	ADP
easat-10674	402	27	human	human	ADJ
easat-10674	402	28	-	-	PUNCT
easat-10674	402	29	likeness	likeness	NOUN
easat-10674	402	30	or	or	CCONJ
easat-10674	402	31	service	service	NOUN
easat-10674	402	32	friendliness	friendliness	NOUN
easat-10674	402	33	.	.	PUNCT
easat-10674	403	1	from	from	ADP
easat-10674	403	2	a	a	DET
easat-10674	403	3	novelty	novelty	NOUN
easat-10674	403	4	perspective	perspective	NOUN
easat-10674	403	5	,	,	PUNCT
easat-10674	403	6	this	this	DET
easat-10674	403	7	research	research	NOUN
easat-10674	403	8	expands	expand	VERB
easat-10674	403	9	the	the	DET
easat-10674	403	10	discourse	discourse	NOUN
easat-10674	403	11	on	on	ADP
easat-10674	403	12	ai	ai	ADJ
easat-10674	403	13	chatbot	chatbot	NOUN
easat-10674	403	14	evaluation	evaluation	NOUN
easat-10674	403	15	by	by	ADP
easat-10674	403	16	asserting	assert	VERB
easat-10674	403	17	that	that	SCONJ
easat-10674	403	18	the	the	DET
easat-10674	403	19	success	success	NOUN
easat-10674	403	20	of	of	ADP
easat-10674	403	21	chatbots	chatbot	NOUN
easat-10674	403	22	in	in	ADP
easat-10674	403	23	the	the	DET
easat-10674	403	24	context	context	NOUN
easat-10674	403	25	of	of	ADP
easat-10674	403	26	customer	customer	NOUN
easat-10674	403	27	service	service	NOUN
easat-10674	403	28	is	be	AUX
easat-10674	403	29	not	not	PART
easat-10674	403	30	solely	solely	ADV
easat-10674	403	31	determined	determine	VERB
easat-10674	403	32	by	by	ADP
easat-10674	403	33	anthropomorphic	anthropomorphic	ADJ
easat-10674	403	34	dimensions	dimension	NOUN
easat-10674	403	35	,	,	PUNCT
easat-10674	403	36	as	as	SCONJ
easat-10674	403	37	widely	widely	ADV
easat-10674	403	38	assumed	assume	VERB
easat-10674	403	39	in	in	ADP
easat-10674	403	40	previous	previous	ADJ
easat-10674	403	41	studies	study	NOUN
easat-10674	403	42	[	[	X
easat-10674	403	43	73	73	NUM
easat-10674	403	44	]	]	PUNCT
easat-10674	403	45	but	but	CCONJ
easat-10674	403	46	rather	rather	ADV
easat-10674	403	47	depends	depend	VERB
easat-10674	403	48	more	more	ADV
easat-10674	403	49	on	on	ADP
easat-10674	403	50	1430	1430	NUM
easat-10674	403	51	edelweiss	edelweiss	PROPN
easat-10674	403	52	applied	apply	VERB
easat-10674	403	53	science	science	NOUN
easat-10674	403	54	and	and	CCONJ
easat-10674	403	55	technology	technology	NOUN
easat-10674	403	56	issn	issn	PROPN
easat-10674	403	57	:	:	PUNCT
easat-10674	403	58	2576	2576	NUM
easat-10674	403	59	-	-	SYM
easat-10674	403	60	8484	8484	NUM
easat-10674	403	61	vol	vol	NOUN
easat-10674	403	62	.	.	PROPN
easat-10674	404	1	9	9	NUM
easat-10674	404	2	,	,	PUNCT
easat-10674	404	3	no	no	INTJ
easat-10674	404	4	.	.	NOUN
easat-10674	404	5	10	10	NUM
easat-10674	404	6	:	:	SYM
easat-10674	404	7	1416	1416	NUM
easat-10674	404	8	-	-	SYM
easat-10674	404	9	1436	1436	NUM
easat-10674	404	10	,	,	PUNCT
easat-10674	404	11	2025	2025	NUM
easat-10674	404	12	doi	doi	NOUN
easat-10674	404	13	:	:	PUNCT
easat-10674	405	1	10.55214/2576	10.55214/2576	NUM
easat-10674	405	2	-	-	SYM
easat-10674	405	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	405	4	©	©	PROPN
easat-10674	405	5	2025	2025	NUM
easat-10674	405	6	by	by	ADP
easat-10674	405	7	the	the	DET
easat-10674	405	8	authors	author	NOUN
easat-10674	405	9	;	;	PUNCT
easat-10674	405	10	licensee	licensee	PROPN
easat-10674	405	11	learning	learn	VERB
easat-10674	405	12	gate	gate	NOUN
easat-10674	405	13	conversation	conversation	NOUN
easat-10674	405	14	quality	quality	NOUN
easat-10674	405	15	and	and	CCONJ
easat-10674	405	16	system	system	NOUN
easat-10674	405	17	reliability	reliability	NOUN
easat-10674	405	18	.	.	PUNCT
easat-10674	406	1	additionally	additionally	ADV
easat-10674	406	2	,	,	PUNCT
easat-10674	406	3	this	this	DET
easat-10674	406	4	research	research	NOUN
easat-10674	406	5	integrates	integrate	VERB
easat-10674	406	6	various	various	ADJ
easat-10674	406	7	evaluation	evaluation	NOUN
easat-10674	406	8	frameworks	framework	NOUN
easat-10674	406	9	—	—	PUNCT
easat-10674	406	10	servqual	servqual	ADJ
easat-10674	406	11	,	,	PUNCT
easat-10674	406	12	the	the	DET
easat-10674	406	13	delone	delone	PROPN
easat-10674	406	14	&	&	CCONJ
easat-10674	406	15	mclean	mclean	PROPN
easat-10674	406	16	is	be	AUX
easat-10674	406	17	success	success	NOUN
easat-10674	406	18	model	model	NOUN
easat-10674	406	19	,	,	PUNCT
easat-10674	406	20	hot	hot	ADJ
easat-10674	406	21	-	-	PUNCT
easat-10674	406	22	fit	fit	ADJ
easat-10674	406	23	,	,	PUNCT
easat-10674	406	24	and	and	CCONJ
easat-10674	406	25	aicsq	aicsq	ADV
easat-10674	406	26	—	—	PUNCT
easat-10674	406	27	into	into	ADP
easat-10674	406	28	a	a	DET
easat-10674	406	29	comprehensive	comprehensive	ADJ
easat-10674	406	30	model	model	NOUN
easat-10674	406	31	that	that	PRON
easat-10674	406	32	is	be	AUX
easat-10674	406	33	empirically	empirically	ADV
easat-10674	406	34	tested	test	VERB
easat-10674	406	35	in	in	ADP
easat-10674	406	36	the	the	DET
easat-10674	406	37	context	context	NOUN
easat-10674	406	38	of	of	ADP
easat-10674	406	39	customer	customer	NOUN
easat-10674	406	40	service	service	NOUN
easat-10674	406	41	chatbots	chatbot	NOUN
easat-10674	406	42	in	in	ADP
easat-10674	406	43	the	the	DET
easat-10674	406	44	telecommunications	telecommunications	NOUN
easat-10674	406	45	industry	industry	NOUN
easat-10674	406	46	.	.	PUNCT
easat-10674	407	1	thus	thus	ADV
easat-10674	407	2	,	,	PUNCT
easat-10674	407	3	the	the	DET
easat-10674	407	4	main	main	ADJ
easat-10674	407	5	contribution	contribution	NOUN
easat-10674	407	6	of	of	ADP
easat-10674	407	7	this	this	DET
easat-10674	407	8	study	study	NOUN
easat-10674	407	9	lies	lie	VERB
easat-10674	407	10	in	in	ADP
easat-10674	407	11	emphasizing	emphasize	VERB
easat-10674	407	12	the	the	DET
easat-10674	407	13	importance	importance	NOUN
easat-10674	407	14	of	of	ADP
easat-10674	407	15	functional	functional	ADJ
easat-10674	407	16	and	and	CCONJ
easat-10674	407	17	interactional	interactional	ADJ
easat-10674	407	18	dimensions	dimension	NOUN
easat-10674	407	19	in	in	ADP
easat-10674	407	20	enhancing	enhance	VERB
easat-10674	407	21	user	user	NOUN
easat-10674	407	22	experience	experience	NOUN
easat-10674	407	23	,	,	PUNCT
easat-10674	407	24	while	while	SCONJ
easat-10674	407	25	also	also	ADV
easat-10674	407	26	offering	offer	VERB
easat-10674	407	27	an	an	DET
easat-10674	407	28	evaluation	evaluation	NOUN
easat-10674	407	29	model	model	NOUN
easat-10674	407	30	that	that	PRON
easat-10674	407	31	is	be	AUX
easat-10674	407	32	more	more	ADV
easat-10674	407	33	adaptable	adaptable	ADJ
easat-10674	407	34	to	to	ADP
easat-10674	407	35	the	the	DET
easat-10674	407	36	development	development	NOUN
easat-10674	407	37	of	of	ADP
easat-10674	407	38	generative	generative	ADJ
easat-10674	407	39	ai	ai	PROPN
easat-10674	407	40	technology	technology	NOUN
easat-10674	407	41	and	and	CCONJ
easat-10674	407	42	its	its	PRON
easat-10674	407	43	application	application	NOUN
easat-10674	407	44	in	in	ADP
easat-10674	407	45	digital	digital	ADJ
easat-10674	407	46	services	service	NOUN
easat-10674	407	47	.	.	PUNCT
easat-10674	408	1	5.1	5.1	NUM
easat-10674	408	2	.	.	PUNCT
easat-10674	409	1	theoretical	theoretical	ADJ
easat-10674	409	2	implications	implication	NOUN
easat-10674	409	3	this	this	DET
easat-10674	409	4	research	research	NOUN
easat-10674	409	5	contributes	contribute	VERB
easat-10674	409	6	to	to	ADP
easat-10674	409	7	the	the	DET
easat-10674	409	8	study	study	NOUN
easat-10674	409	9	of	of	ADP
easat-10674	409	10	service	service	NOUN
easat-10674	409	11	quality	quality	NOUN
easat-10674	409	12	.	.	PUNCT
easat-10674	410	1	first	first	ADV
easat-10674	410	2	,	,	PUNCT
easat-10674	410	3	it	it	PRON
easat-10674	410	4	bridges	bridge	VERB
easat-10674	410	5	the	the	DET
easat-10674	410	6	gap	gap	NOUN
easat-10674	410	7	between	between	ADP
easat-10674	410	8	the	the	DET
easat-10674	410	9	services	service	NOUN
easat-10674	410	10	provided	provide	VERB
easat-10674	410	11	by	by	ADP
easat-10674	410	12	ai	ai	ADJ
easat-10674	410	13	chatbots	chatbot	NOUN
easat-10674	410	14	and	and	CCONJ
easat-10674	410	15	traditional	traditional	ADJ
easat-10674	410	16	self	self	NOUN
easat-10674	410	17	-	-	PUNCT
easat-10674	410	18	service	service	NOUN
easat-10674	410	19	technology	technology	NOUN
easat-10674	410	20	(	(	PUNCT
easat-10674	410	21	sst	sst	NOUN
easat-10674	410	22	)	)	PUNCT
easat-10674	410	23	services	service	NOUN
easat-10674	410	24	.	.	PUNCT
easat-10674	411	1	while	while	SCONJ
easat-10674	411	2	sst	sst	PROPN
easat-10674	411	3	generally	generally	ADV
easat-10674	411	4	offers	offer	VERB
easat-10674	411	5	only	only	ADV
easat-10674	411	6	transactional	transactional	ADJ
easat-10674	411	7	and	and	CCONJ
easat-10674	411	8	functional	functional	ADJ
easat-10674	411	9	features	feature	NOUN
easat-10674	411	10	,	,	PUNCT
easat-10674	411	11	ai	ai	AUX
easat-10674	411	12	chatbots	chatbot	NOUN
easat-10674	411	13	provide	provide	VERB
easat-10674	411	14	a	a	DET
easat-10674	411	15	more	more	ADV
easat-10674	411	16	dynamic	dynamic	ADJ
easat-10674	411	17	and	and	CCONJ
easat-10674	411	18	natural	natural	ADJ
easat-10674	411	19	conversational	conversational	ADJ
easat-10674	411	20	form	form	NOUN
easat-10674	411	21	of	of	ADP
easat-10674	411	22	interaction	interaction	NOUN
easat-10674	411	23	.	.	PUNCT
easat-10674	412	1	thus	thus	ADV
easat-10674	412	2	,	,	PUNCT
easat-10674	412	3	this	this	DET
easat-10674	412	4	research	research	NOUN
easat-10674	412	5	expands	expand	VERB
easat-10674	412	6	the	the	DET
easat-10674	412	7	theoretical	theoretical	ADJ
easat-10674	412	8	perspective	perspective	NOUN
easat-10674	412	9	by	by	ADP
easat-10674	412	10	asserting	assert	VERB
easat-10674	412	11	that	that	SCONJ
easat-10674	412	12	user	user	NOUN
easat-10674	412	13	experience	experience	NOUN
easat-10674	412	14	with	with	ADP
easat-10674	412	15	chatbots	chatbot	NOUN
easat-10674	412	16	can	can	AUX
easat-10674	412	17	not	not	PART
easat-10674	412	18	be	be	AUX
easat-10674	412	19	fully	fully	ADV
easat-10674	412	20	explained	explain	VERB
easat-10674	412	21	through	through	ADP
easat-10674	412	22	conventional	conventional	ADJ
easat-10674	412	23	sst	sst	NOUN
easat-10674	412	24	models	model	NOUN
easat-10674	412	25	but	but	CCONJ
easat-10674	412	26	rather	rather	ADV
easat-10674	412	27	requires	require	VERB
easat-10674	412	28	new	new	ADJ
easat-10674	412	29	constructs	construct	NOUN
easat-10674	412	30	that	that	PRON
easat-10674	412	31	emphasize	emphasize	VERB
easat-10674	412	32	conversational	conversational	ADJ
easat-10674	412	33	aspects	aspect	NOUN
easat-10674	412	34	and	and	CCONJ
easat-10674	412	35	user	user	NOUN
easat-10674	412	36	trust	trust	PROPN
easat-10674	412	37	.	.	PUNCT
easat-10674	413	1	second	second	ADV
easat-10674	413	2	,	,	PUNCT
easat-10674	413	3	this	this	DET
easat-10674	413	4	research	research	NOUN
easat-10674	413	5	integrates	integrate	VERB
easat-10674	413	6	dimensions	dimension	NOUN
easat-10674	413	7	sourced	source	VERB
easat-10674	413	8	from	from	ADP
easat-10674	413	9	previous	previous	ADJ
easat-10674	413	10	literature	literature	NOUN
easat-10674	413	11	,	,	PUNCT
easat-10674	413	12	such	such	ADJ
easat-10674	413	13	as	as	ADP
easat-10674	413	14	service	service	NOUN
easat-10674	413	15	quality	quality	NOUN
easat-10674	413	16	,	,	PUNCT
easat-10674	413	17	system	system	NOUN
easat-10674	413	18	quality	quality	NOUN
easat-10674	413	19	,	,	PUNCT
easat-10674	413	20	and	and	CCONJ
easat-10674	413	21	information	information	NOUN
easat-10674	413	22	quality	quality	NOUN
easat-10674	413	23	(	(	PUNCT
easat-10674	413	24	from	from	ADP
easat-10674	413	25	servqual	servqual	ADJ
easat-10674	413	26	,	,	PUNCT
easat-10674	413	27	delone	delone	PROPN
easat-10674	413	28	&	&	CCONJ
easat-10674	413	29	mclean	mclean	PROPN
easat-10674	413	30	,	,	PUNCT
easat-10674	413	31	and	and	CCONJ
easat-10674	413	32	hot	hot	ADJ
easat-10674	413	33	-	-	PUNCT
easat-10674	413	34	fit	fit	NOUN
easat-10674	413	35	)	)	PUNCT
easat-10674	413	36	,	,	PUNCT
easat-10674	413	37	while	while	SCONJ
easat-10674	413	38	also	also	ADV
easat-10674	413	39	introducing	introduce	VERB
easat-10674	413	40	new	new	ADJ
easat-10674	413	41	constructs	construct	NOUN
easat-10674	413	42	like	like	ADP
easat-10674	413	43	conversational	conversational	ADJ
easat-10674	413	44	capability	capability	NOUN
easat-10674	413	45	.	.	PUNCT
easat-10674	414	1	this	this	DET
easat-10674	414	2	synthetic	synthetic	ADJ
easat-10674	414	3	approach	approach	NOUN
easat-10674	414	4	contributes	contribute	VERB
easat-10674	414	5	to	to	ADP
easat-10674	414	6	the	the	DET
easat-10674	414	7	literature	literature	NOUN
easat-10674	414	8	by	by	ADP
easat-10674	414	9	offering	offer	VERB
easat-10674	414	10	a	a	DET
easat-10674	414	11	more	more	ADV
easat-10674	414	12	comprehensive	comprehensive	ADJ
easat-10674	414	13	and	and	CCONJ
easat-10674	414	14	contextual	contextual	ADJ
easat-10674	414	15	model	model	NOUN
easat-10674	414	16	for	for	ADP
easat-10674	414	17	evaluating	evaluate	VERB
easat-10674	414	18	the	the	DET
easat-10674	414	19	quality	quality	NOUN
easat-10674	414	20	of	of	ADP
easat-10674	414	21	ai	ai	PROPN
easat-10674	414	22	chatbots	chatbot	NOUN
easat-10674	414	23	.	.	PUNCT
easat-10674	415	1	the	the	DET
easat-10674	415	2	inclusion	inclusion	NOUN
easat-10674	415	3	of	of	ADP
easat-10674	415	4	a	a	DET
easat-10674	415	5	new	new	ADJ
easat-10674	415	6	dimension	dimension	NOUN
easat-10674	415	7	confirms	confirm	VERB
easat-10674	415	8	that	that	SCONJ
easat-10674	415	9	chatbots	chatbot	NOUN
easat-10674	415	10	are	be	AUX
easat-10674	415	11	not	not	PART
easat-10674	415	12	only	only	ADV
easat-10674	415	13	viewed	view	VERB
easat-10674	415	14	as	as	ADP
easat-10674	415	15	information	information	NOUN
easat-10674	415	16	systems	system	NOUN
easat-10674	415	17	but	but	CCONJ
easat-10674	415	18	also	also	ADV
easat-10674	415	19	as	as	ADP
easat-10674	415	20	conversational	conversational	ADJ
easat-10674	415	21	entities	entity	NOUN
easat-10674	415	22	whose	whose	DET
easat-10674	415	23	interaction	interaction	NOUN
easat-10674	415	24	quality	quality	NOUN
easat-10674	415	25	directly	directly	ADV
easat-10674	415	26	impacts	impact	VERB
easat-10674	415	27	satisfaction	satisfaction	NOUN
easat-10674	415	28	,	,	PUNCT
easat-10674	415	29	trust	trust	NOUN
easat-10674	415	30	,	,	PUNCT
easat-10674	415	31	and	and	CCONJ
easat-10674	415	32	intention	intention	NOUN
easat-10674	415	33	to	to	PART
easat-10674	415	34	continue	continue	VERB
easat-10674	415	35	using	use	VERB
easat-10674	415	36	them	they	PRON
easat-10674	415	37	.	.	PUNCT
easat-10674	416	1	third	third	ADV
easat-10674	416	2	,	,	PUNCT
easat-10674	416	3	this	this	DET
easat-10674	416	4	research	research	NOUN
easat-10674	416	5	expands	expand	VERB
easat-10674	416	6	and	and	CCONJ
easat-10674	416	7	fills	fill	VERB
easat-10674	416	8	gaps	gap	NOUN
easat-10674	416	9	in	in	ADP
easat-10674	416	10	the	the	DET
easat-10674	416	11	aicsq	aicsq	ADJ
easat-10674	416	12	(	(	PUNCT
easat-10674	416	13	artificial	artificial	ADJ
easat-10674	416	14	intelligence	intelligence	NOUN
easat-10674	416	15	customer	customer	NOUN
easat-10674	416	16	service	service	NOUN
easat-10674	416	17	quality	quality	NOUN
easat-10674	416	18	)	)	PUNCT
easat-10674	416	19	model	model	NOUN
easat-10674	416	20	,	,	PUNCT
easat-10674	416	21	which	which	PRON
easat-10674	416	22	previously	previously	ADV
easat-10674	416	23	treated	treat	VERB
easat-10674	416	24	the	the	DET
easat-10674	416	25	human	human	NOUN
easat-10674	416	26	-	-	PUNCT
easat-10674	416	27	like	like	ADJ
easat-10674	416	28	dimension	dimension	NOUN
easat-10674	416	29	as	as	ADP
easat-10674	416	30	a	a	DET
easat-10674	416	31	single	single	ADJ
easat-10674	416	32	variable	variable	NOUN
easat-10674	416	33	.	.	PUNCT
easat-10674	417	1	this	this	DET
easat-10674	417	2	study	study	NOUN
easat-10674	417	3	breaks	break	VERB
easat-10674	417	4	it	it	PRON
easat-10674	417	5	down	down	ADP
easat-10674	417	6	into	into	ADP
easat-10674	417	7	two	two	NUM
easat-10674	417	8	separate	separate	ADJ
easat-10674	417	9	constructs	construct	NOUN
easat-10674	417	10	:	:	PUNCT
easat-10674	417	11	anthropomorphism	anthropomorphism	NOUN
easat-10674	417	12	and	and	CCONJ
easat-10674	417	13	conversational	conversational	ADJ
easat-10674	417	14	capability	capability	NOUN
easat-10674	417	15	.	.	PUNCT
easat-10674	418	1	this	this	DET
easat-10674	418	2	separation	separation	NOUN
easat-10674	418	3	makes	make	VERB
easat-10674	418	4	an	an	DET
easat-10674	418	5	important	important	ADJ
easat-10674	418	6	conceptual	conceptual	ADJ
easat-10674	418	7	contribution	contribution	NOUN
easat-10674	418	8	because	because	SCONJ
easat-10674	418	9	it	it	PRON
easat-10674	418	10	shows	show	VERB
easat-10674	418	11	that	that	SCONJ
easat-10674	418	12	human	human	ADJ
easat-10674	418	13	-	-	PUNCT
easat-10674	418	14	like	like	ADJ
easat-10674	418	15	impressions	impression	NOUN
easat-10674	418	16	do	do	AUX
easat-10674	418	17	not	not	PART
easat-10674	418	18	always	always	ADV
easat-10674	418	19	align	align	VERB
easat-10674	418	20	with	with	ADP
easat-10674	418	21	technical	technical	ADJ
easat-10674	418	22	conversational	conversational	ADJ
easat-10674	418	23	ability	ability	NOUN
easat-10674	418	24	.	.	PUNCT
easat-10674	419	1	thus	thus	ADV
easat-10674	419	2	,	,	PUNCT
easat-10674	419	3	the	the	DET
easat-10674	419	4	chatbot	chatbot	NOUN
easat-10674	419	5	quality	quality	NOUN
easat-10674	419	6	evaluation	evaluation	NOUN
easat-10674	419	7	model	model	NOUN
easat-10674	419	8	becomes	become	VERB
easat-10674	419	9	more	more	ADV
easat-10674	419	10	specific	specific	ADJ
easat-10674	419	11	,	,	PUNCT
easat-10674	419	12	operational	operational	ADJ
easat-10674	419	13	,	,	PUNCT
easat-10674	419	14	and	and	CCONJ
easat-10674	419	15	relevant	relevant	ADJ
easat-10674	419	16	to	to	ADP
easat-10674	419	17	the	the	DET
easat-10674	419	18	context	context	NOUN
easat-10674	419	19	of	of	ADP
easat-10674	419	20	digital	digital	ADJ
easat-10674	419	21	customer	customer	NOUN
easat-10674	419	22	service	service	NOUN
easat-10674	419	23	.	.	PUNCT
easat-10674	420	1	fourth	fourth	ADJ
easat-10674	420	2	,	,	PUNCT
easat-10674	420	3	these	these	DET
easat-10674	420	4	findings	finding	NOUN
easat-10674	420	5	strengthen	strengthen	VERB
easat-10674	420	6	the	the	DET
easat-10674	420	7	position	position	NOUN
easat-10674	420	8	of	of	ADP
easat-10674	420	9	user	user	NOUN
easat-10674	420	10	satisfaction	satisfaction	NOUN
easat-10674	420	11	and	and	CCONJ
easat-10674	420	12	trust	trust	NOUN
easat-10674	420	13	as	as	ADP
easat-10674	420	14	key	key	ADJ
easat-10674	420	15	mediators	mediator	NOUN
easat-10674	420	16	in	in	ADP
easat-10674	420	17	the	the	DET
easat-10674	420	18	ai	ai	PROPN
easat-10674	420	19	chatbot	chatbot	NOUN
easat-10674	420	20	quality	quality	NOUN
easat-10674	420	21	evaluation	evaluation	NOUN
easat-10674	420	22	model	model	NOUN
easat-10674	420	23	.	.	PUNCT
easat-10674	421	1	their	their	PRON
easat-10674	421	2	roles	role	NOUN
easat-10674	421	3	indicate	indicate	VERB
easat-10674	421	4	that	that	SCONJ
easat-10674	421	5	the	the	DET
easat-10674	421	6	relationship	relationship	NOUN
easat-10674	421	7	between	between	ADP
easat-10674	421	8	technical	technical	ADJ
easat-10674	421	9	and	and	CCONJ
easat-10674	421	10	psychological	psychological	ADJ
easat-10674	421	11	quality	quality	NOUN
easat-10674	421	12	and	and	CCONJ
easat-10674	421	13	continued	continued	ADJ
easat-10674	421	14	usage	usage	NOUN
easat-10674	421	15	intention	intention	NOUN
easat-10674	421	16	is	be	AUX
easat-10674	421	17	not	not	PART
easat-10674	421	18	direct	direct	ADJ
easat-10674	421	19	but	but	CCONJ
easat-10674	421	20	rather	rather	ADV
easat-10674	421	21	mediated	mediate	VERB
easat-10674	421	22	by	by	ADP
easat-10674	421	23	users	user	NOUN
easat-10674	421	24	'	'	PART
easat-10674	421	25	subjective	subjective	ADJ
easat-10674	421	26	experiences	experience	NOUN
easat-10674	421	27	.	.	PUNCT
easat-10674	422	1	this	this	PRON
easat-10674	422	2	aligns	align	VERB
easat-10674	422	3	with	with	ADP
easat-10674	422	4	the	the	DET
easat-10674	422	5	satisfaction	satisfaction	NOUN
easat-10674	422	6	and	and	CCONJ
easat-10674	422	7	trust	trust	NOUN
easat-10674	422	8	theory	theory	NOUN
easat-10674	422	9	in	in	ADP
easat-10674	422	10	information	information	NOUN
easat-10674	422	11	systems	system	NOUN
easat-10674	422	12	,	,	PUNCT
easat-10674	422	13	which	which	PRON
easat-10674	422	14	emphasizes	emphasize	VERB
easat-10674	422	15	the	the	DET
easat-10674	422	16	importance	importance	NOUN
easat-10674	422	17	of	of	ADP
easat-10674	422	18	affective	affective	ADJ
easat-10674	422	19	factors	factor	NOUN
easat-10674	422	20	in	in	ADP
easat-10674	422	21	bridging	bridge	VERB
easat-10674	422	22	service	service	NOUN
easat-10674	422	23	quality	quality	NOUN
easat-10674	422	24	and	and	CCONJ
easat-10674	422	25	user	user	NOUN
easat-10674	422	26	behavior	behavior	NOUN
easat-10674	422	27	[	[	X
easat-10674	422	28	76	76	NUM
easat-10674	422	29	]	]	PUNCT
easat-10674	422	30	.	.	PUNCT
easat-10674	423	1	thus	thus	ADV
easat-10674	423	2	,	,	PUNCT
easat-10674	423	3	this	this	DET
easat-10674	423	4	research	research	NOUN
easat-10674	423	5	contributes	contribute	VERB
easat-10674	423	6	to	to	ADP
easat-10674	423	7	the	the	DET
easat-10674	423	8	literature	literature	NOUN
easat-10674	423	9	by	by	ADP
easat-10674	423	10	confirming	confirm	VERB
easat-10674	423	11	that	that	SCONJ
easat-10674	423	12	the	the	DET
easat-10674	423	13	quality	quality	NOUN
easat-10674	423	14	evaluation	evaluation	NOUN
easat-10674	423	15	of	of	ADP
easat-10674	423	16	ai	ai	DET
easat-10674	423	17	chatbots	chatbot	NOUN
easat-10674	423	18	must	must	AUX
easat-10674	423	19	include	include	VERB
easat-10674	423	20	satisfaction	satisfaction	NOUN
easat-10674	423	21	and	and	CCONJ
easat-10674	423	22	trust	trust	NOUN
easat-10674	423	23	mediation	mediation	NOUN
easat-10674	423	24	mechanisms	mechanism	NOUN
easat-10674	423	25	as	as	ADP
easat-10674	423	26	core	core	NOUN
easat-10674	423	27	components	component	NOUN
easat-10674	423	28	in	in	ADP
easat-10674	423	29	its	its	PRON
easat-10674	423	30	conceptual	conceptual	ADJ
easat-10674	423	31	framework	framework	NOUN
easat-10674	423	32	.	.	PUNCT
easat-10674	424	1	5.2	5.2	NUM
easat-10674	424	2	.	.	PUNCT
easat-10674	425	1	organizational	organizational	ADJ
easat-10674	425	2	implications	implication	NOUN
easat-10674	425	3	this	this	DET
easat-10674	425	4	research	research	NOUN
easat-10674	425	5	has	have	VERB
easat-10674	425	6	important	important	ADJ
easat-10674	425	7	implications	implication	NOUN
easat-10674	425	8	for	for	ADP
easat-10674	425	9	organizations	organization	NOUN
easat-10674	425	10	involved	involve	VERB
easat-10674	425	11	in	in	ADP
easat-10674	425	12	the	the	DET
easat-10674	425	13	ai	ai	PROPN
easat-10674	425	14	chatbot	chatbot	NOUN
easat-10674	425	15	ecosystem	ecosystem	NOUN
easat-10674	425	16	.	.	PUNCT
easat-10674	426	1	first	first	ADV
easat-10674	426	2	,	,	PUNCT
easat-10674	426	3	for	for	ADP
easat-10674	426	4	ai	ai	PROPN
easat-10674	426	5	chatbot	chatbot	NOUN
easat-10674	426	6	developers	developer	NOUN
easat-10674	426	7	,	,	PUNCT
easat-10674	426	8	the	the	DET
easat-10674	426	9	research	research	NOUN
easat-10674	426	10	findings	finding	NOUN
easat-10674	426	11	can	can	AUX
easat-10674	426	12	be	be	AUX
easat-10674	426	13	used	use	VERB
easat-10674	426	14	as	as	ADP
easat-10674	426	15	a	a	DET
easat-10674	426	16	benchmark	benchmark	NOUN
easat-10674	426	17	to	to	PART
easat-10674	426	18	understand	understand	VERB
easat-10674	426	19	the	the	DET
easat-10674	426	20	key	key	ADJ
easat-10674	426	21	dimensions	dimension	NOUN
easat-10674	426	22	of	of	ADP
easat-10674	426	23	service	service	NOUN
easat-10674	426	24	quality	quality	NOUN
easat-10674	426	25	.	.	PUNCT
easat-10674	427	1	this	this	DET
easat-10674	427	2	understanding	understanding	NOUN
easat-10674	427	3	allows	allow	VERB
easat-10674	427	4	developers	developer	NOUN
easat-10674	427	5	to	to	PART
easat-10674	427	6	assess	assess	VERB
easat-10674	427	7	whether	whether	SCONJ
easat-10674	427	8	the	the	DET
easat-10674	427	9	resources	resource	NOUN
easat-10674	427	10	they	they	PRON
easat-10674	427	11	possess	possess	VERB
easat-10674	427	12	,	,	PUNCT
easat-10674	427	13	both	both	CCONJ
easat-10674	427	14	in	in	ADP
easat-10674	427	15	terms	term	NOUN
easat-10674	427	16	of	of	ADP
easat-10674	427	17	technology	technology	NOUN
easat-10674	427	18	,	,	PUNCT
easat-10674	427	19	design	design	NOUN
easat-10674	427	20	,	,	PUNCT
easat-10674	427	21	and	and	CCONJ
easat-10674	427	22	infrastructure	infrastructure	NOUN
easat-10674	427	23	,	,	PUNCT
easat-10674	427	24	are	be	AUX
easat-10674	427	25	sufficient	sufficient	ADJ
easat-10674	427	26	to	to	PART
easat-10674	427	27	produce	produce	VERB
easat-10674	427	28	a	a	DET
easat-10674	427	29	chatbot	chatbot	NOUN
easat-10674	427	30	with	with	ADP
easat-10674	427	31	high	high	ADJ
easat-10674	427	32	service	service	NOUN
easat-10674	427	33	quality	quality	NOUN
easat-10674	427	34	.	.	PUNCT
easat-10674	428	1	thus	thus	ADV
easat-10674	428	2	,	,	PUNCT
easat-10674	428	3	this	this	DET
easat-10674	428	4	research	research	NOUN
easat-10674	428	5	supports	support	VERB
easat-10674	428	6	a	a	DET
easat-10674	428	7	more	more	ADV
easat-10674	428	8	directed	directed	ADJ
easat-10674	428	9	and	and	CCONJ
easat-10674	428	10	standardized	standardized	ADJ
easat-10674	428	11	chatbot	chatbot	NOUN
easat-10674	428	12	production	production	NOUN
easat-10674	428	13	process	process	NOUN
easat-10674	428	14	that	that	PRON
easat-10674	428	15	meets	meet	VERB
easat-10674	428	16	user	user	NOUN
easat-10674	428	17	expectations	expectation	NOUN
easat-10674	428	18	.	.	PUNCT
easat-10674	429	1	second	second	ADJ
easat-10674	429	2	,	,	PUNCT
easat-10674	429	3	for	for	ADP
easat-10674	429	4	organizations	organization	NOUN
easat-10674	429	5	using	use	VERB
easat-10674	429	6	ai	ai	VERB
easat-10674	429	7	chatbots	chatbot	NOUN
easat-10674	429	8	,	,	PUNCT
easat-10674	429	9	these	these	DET
easat-10674	429	10	findings	finding	NOUN
easat-10674	429	11	can	can	AUX
easat-10674	429	12	serve	serve	VERB
easat-10674	429	13	as	as	ADP
easat-10674	429	14	a	a	DET
easat-10674	429	15	basis	basis	NOUN
easat-10674	429	16	for	for	ADP
easat-10674	429	17	evaluating	evaluate	VERB
easat-10674	429	18	the	the	DET
easat-10674	429	19	service	service	NOUN
easat-10674	429	20	quality	quality	NOUN
easat-10674	429	21	level	level	NOUN
easat-10674	429	22	of	of	ADP
easat-10674	429	23	the	the	DET
easat-10674	429	24	chatbots	chatbot	NOUN
easat-10674	429	25	they	they	PRON
easat-10674	429	26	implement	implement	VERB
easat-10674	429	27	.	.	PUNCT
easat-10674	430	1	through	through	ADP
easat-10674	430	2	the	the	DET
easat-10674	430	3	tested	test	VERB
easat-10674	430	4	indicators	indicator	NOUN
easat-10674	430	5	,	,	PUNCT
easat-10674	430	6	organizations	organization	NOUN
easat-10674	430	7	can	can	AUX
easat-10674	430	8	assess	assess	VERB
easat-10674	430	9	whether	whether	SCONJ
easat-10674	430	10	the	the	DET
easat-10674	430	11	chatbot	chatbot	NOUN
easat-10674	430	12	used	use	VERB
easat-10674	430	13	is	be	AUX
easat-10674	430	14	truly	truly	ADV
easat-10674	430	15	capable	capable	ADJ
easat-10674	430	16	of	of	ADP
easat-10674	430	17	meeting	meet	VERB
easat-10674	430	18	customer	customer	NOUN
easat-10674	430	19	needs	need	NOUN
easat-10674	430	20	,	,	PUNCT
easat-10674	430	21	increasing	increase	VERB
easat-10674	430	22	satisfaction	satisfaction	NOUN
easat-10674	430	23	,	,	PUNCT
easat-10674	430	24	building	building	NOUN
easat-10674	430	25	trust	trust	NOUN
easat-10674	430	26	,	,	PUNCT
easat-10674	430	27	and	and	CCONJ
easat-10674	430	28	reusing	reuse	VERB
easat-10674	430	29	the	the	DET
easat-10674	430	30	ai	ai	ADJ
easat-10674	430	31	chatbot	chatbot	NOUN
easat-10674	430	32	.	.	PUNCT
easat-10674	431	1	this	this	DET
easat-10674	431	2	evaluation	evaluation	NOUN
easat-10674	431	3	can	can	AUX
easat-10674	431	4	also	also	ADV
easat-10674	431	5	help	help	VERB
easat-10674	431	6	organizations	organization	NOUN
easat-10674	431	7	formulate	formulate	VERB
easat-10674	431	8	improvement	improvement	NOUN
easat-10674	431	9	strategies	strategy	NOUN
easat-10674	431	10	and	and	CCONJ
easat-10674	431	11	further	further	ADJ
easat-10674	431	12	development	development	NOUN
easat-10674	431	13	,	,	PUNCT
easat-10674	431	14	so	so	SCONJ
easat-10674	431	15	that	that	SCONJ
easat-10674	431	16	the	the	DET
easat-10674	431	17	chatbot	chatbot	NOUN
easat-10674	431	18	functions	function	NOUN
easat-10674	431	19	not	not	PART
easat-10674	431	20	only	only	ADV
easat-10674	431	21	as	as	ADP
easat-10674	431	22	an	an	DET
easat-10674	431	23	automated	automate	VERB
easat-10674	431	24	service	service	NOUN
easat-10674	431	25	tool	tool	NOUN
easat-10674	431	26	but	but	CCONJ
easat-10674	431	27	also	also	ADV
easat-10674	431	28	as	as	ADP
easat-10674	431	29	an	an	DET
easat-10674	431	30	effective	effective	ADJ
easat-10674	431	31	and	and	CCONJ
easat-10674	431	32	sustainable	sustainable	ADJ
easat-10674	431	33	digital	digital	ADJ
easat-10674	431	34	interaction	interaction	NOUN
easat-10674	431	35	channel	channel	NOUN
easat-10674	431	36	in	in	ADP
easat-10674	431	37	supporting	support	VERB
easat-10674	431	38	customer	customer	NOUN
easat-10674	431	39	experience	experience	NOUN
easat-10674	431	40	.	.	PUNCT
easat-10674	432	1	thirdly	thirdly	ADV
easat-10674	432	2	,	,	PUNCT
easat-10674	432	3	for	for	ADP
easat-10674	432	4	customers	customer	NOUN
easat-10674	432	5	or	or	CCONJ
easat-10674	432	6	end	end	NOUN
easat-10674	432	7	-	-	PUNCT
easat-10674	432	8	users	user	NOUN
easat-10674	432	9	,	,	PUNCT
easat-10674	432	10	the	the	DET
easat-10674	432	11	results	result	NOUN
easat-10674	432	12	of	of	ADP
easat-10674	432	13	this	this	DET
easat-10674	432	14	research	research	NOUN
easat-10674	432	15	confirm	confirm	VERB
easat-10674	432	16	that	that	SCONJ
easat-10674	432	17	with	with	ADP
easat-10674	432	18	clear	clear	ADJ
easat-10674	432	19	evaluation	evaluation	NOUN
easat-10674	432	20	models	model	NOUN
easat-10674	432	21	,	,	PUNCT
easat-10674	432	22	customers	customer	NOUN
easat-10674	432	23	can	can	AUX
easat-10674	432	24	be	be	AUX
easat-10674	432	25	more	more	ADV
easat-10674	432	26	critical	critical	ADJ
easat-10674	432	27	in	in	ADP
easat-10674	432	28	assessing	assess	VERB
easat-10674	432	29	the	the	DET
easat-10674	432	30	chatbots	chatbot	NOUN
easat-10674	432	31	they	they	PRON
easat-10674	432	32	1431	1431	NUM
easat-10674	432	33	edelweiss	edelweiss	PROPN
easat-10674	432	34	applied	apply	VERB
easat-10674	432	35	science	science	NOUN
easat-10674	432	36	and	and	CCONJ
easat-10674	432	37	technology	technology	NOUN
easat-10674	432	38	issn	issn	PROPN
easat-10674	432	39	:	:	PUNCT
easat-10674	432	40	2576	2576	NUM
easat-10674	432	41	-	-	SYM
easat-10674	432	42	8484	8484	NUM
easat-10674	432	43	vol	vol	NOUN
easat-10674	432	44	.	.	PROPN
easat-10674	433	1	9	9	NUM
easat-10674	433	2	,	,	PUNCT
easat-10674	433	3	no	no	INTJ
easat-10674	433	4	.	.	NOUN
easat-10674	433	5	10	10	NUM
easat-10674	433	6	:	:	SYM
easat-10674	433	7	1416	1416	NUM
easat-10674	433	8	-	-	SYM
easat-10674	433	9	1436	1436	NUM
easat-10674	433	10	,	,	PUNCT
easat-10674	433	11	2025	2025	NUM
easat-10674	433	12	doi	doi	NOUN
easat-10674	433	13	:	:	PUNCT
easat-10674	434	1	10.55214/2576	10.55214/2576	NUM
easat-10674	434	2	-	-	SYM
easat-10674	434	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	434	4	©	©	PROPN
easat-10674	434	5	2025	2025	NUM
easat-10674	434	6	by	by	ADP
easat-10674	434	7	the	the	DET
easat-10674	434	8	authors	author	NOUN
easat-10674	434	9	;	;	PUNCT
easat-10674	434	10	licensee	licensee	PROPN
easat-10674	434	11	learning	learn	VERB
easat-10674	434	12	gate	gate	NOUN
easat-10674	434	13	use	use	NOUN
easat-10674	434	14	,	,	PUNCT
easat-10674	434	15	while	while	SCONJ
easat-10674	434	16	also	also	ADV
easat-10674	434	17	having	have	VERB
easat-10674	434	18	realistic	realistic	ADJ
easat-10674	434	19	expectations	expectation	NOUN
easat-10674	434	20	regarding	regard	VERB
easat-10674	434	21	the	the	DET
easat-10674	434	22	quality	quality	NOUN
easat-10674	434	23	of	of	ADP
easat-10674	434	24	ai	ai	NOUN
easat-10674	434	25	-	-	PUNCT
easat-10674	434	26	based	base	VERB
easat-10674	434	27	services	service	NOUN
easat-10674	434	28	.	.	PUNCT
easat-10674	435	1	this	this	PRON
easat-10674	435	2	ultimately	ultimately	ADV
easat-10674	435	3	fosters	foster	VERB
easat-10674	435	4	a	a	DET
easat-10674	435	5	more	more	ADV
easat-10674	435	6	balanced	balanced	ADJ
easat-10674	435	7	relationship	relationship	NOUN
easat-10674	435	8	between	between	ADP
easat-10674	435	9	service	service	NOUN
easat-10674	435	10	providers	provider	NOUN
easat-10674	435	11	and	and	CCONJ
easat-10674	435	12	users	user	NOUN
easat-10674	435	13	,	,	PUNCT
easat-10674	435	14	where	where	SCONJ
easat-10674	435	15	customers	customer	NOUN
easat-10674	435	16	gain	gain	VERB
easat-10674	435	17	a	a	DET
easat-10674	435	18	satisfying	satisfy	VERB
easat-10674	435	19	digital	digital	ADJ
easat-10674	435	20	experience	experience	NOUN
easat-10674	435	21	,	,	PUNCT
easat-10674	435	22	while	while	SCONJ
easat-10674	435	23	organizations	organization	NOUN
easat-10674	435	24	receive	receive	VERB
easat-10674	435	25	valuable	valuable	ADJ
easat-10674	435	26	feedback	feedback	NOUN
easat-10674	435	27	for	for	ADP
easat-10674	435	28	continuous	continuous	ADJ
easat-10674	435	29	improvement	improvement	NOUN
easat-10674	435	30	.	.	PUNCT
easat-10674	436	1	5.3	5.3	NUM
easat-10674	436	2	.	.	PUNCT
easat-10674	436	3	limitations	limitation	NOUN
easat-10674	436	4	and	and	CCONJ
easat-10674	436	5	future	future	ADJ
easat-10674	436	6	research	research	NOUN
easat-10674	436	7	this	this	DET
easat-10674	436	8	study	study	NOUN
easat-10674	436	9	has	have	VERB
easat-10674	436	10	several	several	ADJ
easat-10674	436	11	limitations	limitation	NOUN
easat-10674	436	12	that	that	PRON
easat-10674	436	13	open	open	VERB
easat-10674	436	14	opportunities	opportunity	NOUN
easat-10674	436	15	for	for	ADP
easat-10674	436	16	future	future	ADJ
easat-10674	436	17	research	research	NOUN
easat-10674	436	18	.	.	PUNCT
easat-10674	437	1	first	first	ADV
easat-10674	437	2	,	,	PUNCT
easat-10674	437	3	it	it	PRON
easat-10674	437	4	focuses	focus	VERB
easat-10674	437	5	on	on	ADP
easat-10674	437	6	one	one	NUM
easat-10674	437	7	type	type	NOUN
easat-10674	437	8	of	of	ADP
easat-10674	437	9	ai	ai	ADJ
easat-10674	437	10	chatbot	chatbot	NOUN
easat-10674	437	11	in	in	ADP
easat-10674	437	12	the	the	DET
easat-10674	437	13	context	context	NOUN
easat-10674	437	14	of	of	ADP
easat-10674	437	15	customer	customer	NOUN
easat-10674	437	16	service	service	NOUN
easat-10674	437	17	with	with	ADP
easat-10674	437	18	experiments	experiment	NOUN
easat-10674	437	19	in	in	ADP
easat-10674	437	20	the	the	DET
easat-10674	437	21	telecommunications	telecommunications	NOUN
easat-10674	437	22	industry	industry	NOUN
easat-10674	437	23	.	.	PUNCT
easat-10674	438	1	however	however	ADV
easat-10674	438	2	,	,	PUNCT
easat-10674	438	3	various	various	ADJ
easat-10674	438	4	types	type	NOUN
easat-10674	438	5	of	of	ADP
easat-10674	438	6	ai	ai	VERB
easat-10674	438	7	chatbots	chatbot	NOUN
easat-10674	438	8	are	be	AUX
easat-10674	438	9	used	use	VERB
easat-10674	438	10	in	in	ADP
easat-10674	438	11	other	other	ADJ
easat-10674	438	12	sectors	sector	NOUN
easat-10674	438	13	,	,	PUNCT
easat-10674	438	14	such	such	ADJ
easat-10674	438	15	as	as	ADP
easat-10674	438	16	e	e	NOUN
easat-10674	438	17	-	-	NOUN
easat-10674	438	18	commerce	commerce	NOUN
easat-10674	438	19	,	,	PUNCT
easat-10674	438	20	banking	banking	NOUN
easat-10674	438	21	,	,	PUNCT
easat-10674	438	22	healthcare	healthcare	PROPN
easat-10674	438	23	,	,	PUNCT
easat-10674	438	24	and	and	CCONJ
easat-10674	438	25	education	education	NOUN
easat-10674	438	26	.	.	PUNCT
easat-10674	439	1	each	each	DET
easat-10674	439	2	context	context	NOUN
easat-10674	439	3	has	have	VERB
easat-10674	439	4	different	different	ADJ
easat-10674	439	5	service	service	NOUN
easat-10674	439	6	characteristics	characteristic	NOUN
easat-10674	439	7	,	,	PUNCT
easat-10674	439	8	leading	lead	VERB
easat-10674	439	9	to	to	ADP
easat-10674	439	10	variations	variation	NOUN
easat-10674	439	11	in	in	ADP
easat-10674	439	12	user	user	NOUN
easat-10674	439	13	needs	need	NOUN
easat-10674	439	14	,	,	PUNCT
easat-10674	439	15	expectations	expectation	NOUN
easat-10674	439	16	,	,	PUNCT
easat-10674	439	17	and	and	CCONJ
easat-10674	439	18	quality	quality	NOUN
easat-10674	439	19	criteria	criterion	NOUN
easat-10674	439	20	.	.	PUNCT
easat-10674	440	1	therefore	therefore	ADV
easat-10674	440	2	,	,	PUNCT
easat-10674	440	3	future	future	ADJ
easat-10674	440	4	research	research	NOUN
easat-10674	440	5	can	can	AUX
easat-10674	440	6	expand	expand	VERB
easat-10674	440	7	the	the	DET
easat-10674	440	8	conceptualization	conceptualization	NOUN
easat-10674	440	9	and	and	CCONJ
easat-10674	440	10	measurement	measurement	NOUN
easat-10674	440	11	of	of	ADP
easat-10674	440	12	ai	ai	PROPN
easat-10674	440	13	chatbot	chatbot	NOUN
easat-10674	440	14	service	service	NOUN
easat-10674	440	15	quality	quality	NOUN
easat-10674	440	16	by	by	ADP
easat-10674	440	17	adapting	adapt	VERB
easat-10674	440	18	to	to	ADP
easat-10674	440	19	a	a	DET
easat-10674	440	20	wider	wide	ADJ
easat-10674	440	21	range	range	NOUN
easat-10674	440	22	of	of	ADP
easat-10674	440	23	contexts	context	NOUN
easat-10674	440	24	and	and	CCONJ
easat-10674	440	25	chatbot	chatbot	NOUN
easat-10674	440	26	types	type	NOUN
easat-10674	440	27	.	.	PUNCT
easat-10674	441	1	second	second	ADV
easat-10674	441	2	,	,	PUNCT
easat-10674	441	3	the	the	DET
easat-10674	441	4	dimensions	dimension	NOUN
easat-10674	441	5	of	of	ADP
easat-10674	441	6	service	service	NOUN
easat-10674	441	7	quality	quality	NOUN
easat-10674	441	8	developed	develop	VERB
easat-10674	441	9	in	in	ADP
easat-10674	441	10	this	this	DET
easat-10674	441	11	study	study	NOUN
easat-10674	441	12	are	be	AUX
easat-10674	441	13	adapted	adapt	VERB
easat-10674	441	14	from	from	ADP
easat-10674	441	15	the	the	DET
easat-10674	441	16	servqual	servqual	ADJ
easat-10674	441	17	model	model	PROPN
easat-10674	441	18	theory	theory	PROPN
easat-10674	441	19	,	,	PUNCT
easat-10674	441	20	the	the	DET
easat-10674	441	21	delone	delone	PROPN
easat-10674	441	22	&	&	CCONJ
easat-10674	441	23	mclean	mclean	PROPN
easat-10674	441	24	is	be	AUX
easat-10674	441	25	success	success	NOUN
easat-10674	441	26	model	model	NOUN
easat-10674	441	27	,	,	PUNCT
easat-10674	441	28	hot	hot	ADJ
easat-10674	441	29	-	-	PUNCT
easat-10674	441	30	fit	fit	NOUN
easat-10674	441	31	,	,	PUNCT
easat-10674	441	32	and	and	CCONJ
easat-10674	441	33	aicsq	aicsq	ADJ
easat-10674	441	34	.	.	PUNCT
easat-10674	442	1	these	these	DET
easat-10674	442	2	four	four	NUM
easat-10674	442	3	models	model	NOUN
easat-10674	442	4	are	be	AUX
easat-10674	442	5	sufficiently	sufficiently	ADV
easat-10674	442	6	representative	representative	ADJ
easat-10674	442	7	to	to	PART
easat-10674	442	8	measure	measure	VERB
easat-10674	442	9	the	the	DET
easat-10674	442	10	quality	quality	NOUN
easat-10674	442	11	of	of	ADP
easat-10674	442	12	information	information	NOUN
easat-10674	442	13	,	,	PUNCT
easat-10674	442	14	systems	system	NOUN
easat-10674	442	15	,	,	PUNCT
easat-10674	442	16	and	and	CCONJ
easat-10674	442	17	technology	technology	NOUN
easat-10674	442	18	services	service	NOUN
easat-10674	442	19	.	.	PUNCT
easat-10674	443	1	although	although	SCONJ
easat-10674	443	2	these	these	DET
easat-10674	443	3	models	model	NOUN
easat-10674	443	4	have	have	AUX
easat-10674	443	5	been	be	AUX
easat-10674	443	6	widely	widely	ADV
easat-10674	443	7	used	use	VERB
easat-10674	443	8	and	and	CCONJ
easat-10674	443	9	proven	prove	VERB
easat-10674	443	10	relevant	relevant	ADJ
easat-10674	443	11	,	,	PUNCT
easat-10674	443	12	the	the	DET
easat-10674	443	13	selection	selection	NOUN
easat-10674	443	14	of	of	ADP
easat-10674	443	15	dimensions	dimension	NOUN
easat-10674	443	16	in	in	ADP
easat-10674	443	17	this	this	DET
easat-10674	443	18	study	study	NOUN
easat-10674	443	19	remains	remain	VERB
easat-10674	443	20	contextual	contextual	ADJ
easat-10674	443	21	,	,	PUNCT
easat-10674	443	22	based	base	VERB
easat-10674	443	23	on	on	ADP
easat-10674	443	24	the	the	DET
easat-10674	443	25	characteristics	characteristic	NOUN
easat-10674	443	26	of	of	ADP
easat-10674	443	27	the	the	DET
easat-10674	443	28	ai	ai	PROPN
easat-10674	443	29	chatbot	chatbot	NOUN
easat-10674	443	30	being	be	AUX
easat-10674	443	31	researched	research	VERB
easat-10674	443	32	.	.	PUNCT
easat-10674	444	1	thus	thus	ADV
easat-10674	444	2	,	,	PUNCT
easat-10674	444	3	this	this	DET
easat-10674	444	4	study	study	NOUN
easat-10674	444	5	has	have	VERB
easat-10674	444	6	limitations	limitation	NOUN
easat-10674	444	7	in	in	ADP
easat-10674	444	8	terms	term	NOUN
easat-10674	444	9	of	of	ADP
easat-10674	444	10	generalizing	generalize	VERB
easat-10674	444	11	the	the	DET
easat-10674	444	12	service	service	NOUN
easat-10674	444	13	quality	quality	NOUN
easat-10674	444	14	dimensions	dimension	NOUN
easat-10674	444	15	to	to	ADP
easat-10674	444	16	other	other	ADJ
easat-10674	444	17	contexts	context	NOUN
easat-10674	444	18	.	.	PUNCT
easat-10674	445	1	future	future	ADJ
easat-10674	445	2	studies	study	NOUN
easat-10674	445	3	are	be	AUX
easat-10674	445	4	recommended	recommend	VERB
easat-10674	445	5	to	to	PART
easat-10674	445	6	explore	explore	VERB
easat-10674	445	7	and	and	CCONJ
easat-10674	445	8	test	test	VERB
easat-10674	445	9	additional	additional	ADJ
easat-10674	445	10	dimensions	dimension	NOUN
easat-10674	445	11	that	that	PRON
easat-10674	445	12	may	may	AUX
easat-10674	445	13	be	be	AUX
easat-10674	445	14	more	more	ADV
easat-10674	445	15	relevant	relevant	ADJ
easat-10674	445	16	,	,	PUNCT
easat-10674	445	17	either	either	CCONJ
easat-10674	445	18	by	by	ADP
easat-10674	445	19	referring	refer	VERB
easat-10674	445	20	to	to	ADP
easat-10674	445	21	previous	previous	ADJ
easat-10674	445	22	theoretical	theoretical	ADJ
easat-10674	445	23	models	model	NOUN
easat-10674	445	24	such	such	ADJ
easat-10674	445	25	as	as	ADP
easat-10674	445	26	e	e	NOUN
easat-10674	445	27	-	-	ADJ
easat-10674	445	28	s	s	X
easat-10674	445	29	-	-	ADJ
easat-10674	445	30	qual	qual	ADJ
easat-10674	445	31	or	or	CCONJ
easat-10674	445	32	by	by	ADP
easat-10674	445	33	developing	develop	VERB
easat-10674	445	34	new	new	ADJ
easat-10674	445	35	dimensions	dimension	NOUN
easat-10674	445	36	specific	specific	ADJ
easat-10674	445	37	to	to	ADP
easat-10674	445	38	the	the	DET
easat-10674	445	39	chatbot	chatbot	NOUN
easat-10674	445	40	's	's	PART
easat-10674	445	41	main	main	ADJ
easat-10674	445	42	goals	goal	NOUN
easat-10674	445	43	and	and	CCONJ
easat-10674	445	44	tasks	task	NOUN
easat-10674	445	45	.	.	PUNCT
easat-10674	446	1	this	this	DET
easat-10674	446	2	approach	approach	NOUN
easat-10674	446	3	is	be	AUX
easat-10674	446	4	expected	expect	VERB
easat-10674	446	5	to	to	PART
easat-10674	446	6	broaden	broaden	VERB
easat-10674	446	7	understanding	understanding	NOUN
easat-10674	446	8	of	of	ADP
easat-10674	446	9	the	the	DET
easat-10674	446	10	quality	quality	NOUN
easat-10674	446	11	of	of	ADP
easat-10674	446	12	ai	ai	ADJ
easat-10674	446	13	chatbot	chatbot	NOUN
easat-10674	446	14	services	service	NOUN
easat-10674	446	15	across	across	ADP
easat-10674	446	16	industries	industry	NOUN
easat-10674	446	17	and	and	CCONJ
easat-10674	446	18	functions	function	NOUN
easat-10674	446	19	.	.	PUNCT
easat-10674	447	1	third	third	ADJ
easat-10674	447	2	,	,	PUNCT
easat-10674	447	3	this	this	DET
easat-10674	447	4	study	study	NOUN
easat-10674	447	5	found	find	VERB
easat-10674	447	6	that	that	SCONJ
easat-10674	447	7	the	the	DET
easat-10674	447	8	dimensions	dimension	NOUN
easat-10674	447	9	of	of	ADP
easat-10674	447	10	anthropomorphism	anthropomorphism	NOUN
easat-10674	447	11	and	and	CCONJ
easat-10674	447	12	service	service	NOUN
easat-10674	447	13	quality	quality	NOUN
easat-10674	447	14	did	do	AUX
easat-10674	447	15	not	not	PART
easat-10674	447	16	significantly	significantly	ADV
easat-10674	447	17	affect	affect	VERB
easat-10674	447	18	user	user	NOUN
easat-10674	447	19	satisfaction	satisfaction	NOUN
easat-10674	447	20	or	or	CCONJ
easat-10674	447	21	trust	trust	NOUN
easat-10674	447	22	,	,	PUNCT
easat-10674	447	23	although	although	SCONJ
easat-10674	447	24	previous	previous	ADJ
easat-10674	447	25	literature	literature	NOUN
easat-10674	447	26	indicated	indicate	VERB
easat-10674	447	27	that	that	SCONJ
easat-10674	447	28	human	human	ADJ
easat-10674	447	29	-	-	PUNCT
easat-10674	447	30	like	like	ADJ
easat-10674	447	31	aspects	aspect	NOUN
easat-10674	447	32	influence	influence	NOUN
easat-10674	447	33	user	user	NOUN
easat-10674	447	34	satisfaction	satisfaction	NOUN
easat-10674	447	35	[	[	X
easat-10674	447	36	42	42	NUM
easat-10674	447	37	,	,	PUNCT
easat-10674	447	38	55	55	NUM
easat-10674	447	39	]	]	PUNCT
easat-10674	447	40	and	and	CCONJ
easat-10674	447	41	the	the	DET
easat-10674	447	42	importance	importance	NOUN
easat-10674	447	43	of	of	ADP
easat-10674	447	44	service	service	NOUN
easat-10674	447	45	quality	quality	NOUN
easat-10674	447	46	for	for	ADP
easat-10674	447	47	customer	customer	NOUN
easat-10674	447	48	loyalty	loyalty	NOUN
easat-10674	447	49	[	[	X
easat-10674	447	50	14	14	NUM
easat-10674	447	51	]	]	PUNCT
easat-10674	447	52	.	.	PUNCT
easat-10674	448	1	this	this	DET
easat-10674	448	2	finding	finding	NOUN
easat-10674	448	3	raises	raise	VERB
easat-10674	448	4	new	new	ADJ
easat-10674	448	5	questions	question	NOUN
easat-10674	448	6	about	about	ADP
easat-10674	448	7	how	how	SCONJ
easat-10674	448	8	the	the	DET
easat-10674	448	9	impact	impact	NOUN
easat-10674	448	10	and	and	CCONJ
easat-10674	448	11	internal	internal	ADJ
easat-10674	448	12	mechanisms	mechanism	NOUN
easat-10674	448	13	of	of	ADP
easat-10674	448	14	human	human	NOUN
easat-10674	448	15	-	-	PUNCT
easat-10674	448	16	like	like	ADJ
easat-10674	448	17	chatbots	chatbot	NOUN
easat-10674	448	18	function	function	VERB
easat-10674	448	19	in	in	ADP
easat-10674	448	20	various	various	ADJ
easat-10674	448	21	service	service	NOUN
easat-10674	448	22	contexts	contexts	NOUN
easat-10674	448	23	.	.	PUNCT
easat-10674	449	1	therefore	therefore	ADV
easat-10674	449	2	,	,	PUNCT
easat-10674	449	3	further	further	ADJ
easat-10674	449	4	research	research	NOUN
easat-10674	449	5	is	be	AUX
easat-10674	449	6	needed	need	VERB
easat-10674	449	7	to	to	PART
easat-10674	449	8	delve	delve	VERB
easat-10674	449	9	deeper	deeply	ADV
easat-10674	449	10	into	into	ADP
easat-10674	449	11	the	the	DET
easat-10674	449	12	role	role	NOUN
easat-10674	449	13	and	and	CCONJ
easat-10674	449	14	limitations	limitation	NOUN
easat-10674	449	15	of	of	ADP
easat-10674	449	16	anthropomorphic	anthropomorphic	ADJ
easat-10674	449	17	features	feature	NOUN
easat-10674	449	18	and	and	CCONJ
easat-10674	449	19	to	to	PART
easat-10674	449	20	explore	explore	VERB
easat-10674	449	21	whether	whether	SCONJ
easat-10674	449	22	their	their	PRON
easat-10674	449	23	effects	effect	NOUN
easat-10674	449	24	differ	differ	VERB
easat-10674	449	25	across	across	ADP
easat-10674	449	26	specific	specific	ADJ
easat-10674	449	27	sectors	sector	NOUN
easat-10674	449	28	or	or	CCONJ
easat-10674	449	29	service	service	NOUN
easat-10674	449	30	types	type	NOUN
easat-10674	449	31	.	.	PUNCT
easat-10674	450	1	fourth	fourth	ADJ
easat-10674	450	2	,	,	PUNCT
easat-10674	450	3	this	this	DET
easat-10674	450	4	research	research	NOUN
easat-10674	450	5	confirms	confirm	VERB
easat-10674	450	6	that	that	SCONJ
easat-10674	450	7	user	user	NOUN
easat-10674	450	8	satisfaction	satisfaction	NOUN
easat-10674	450	9	and	and	CCONJ
easat-10674	450	10	trust	trust	NOUN
easat-10674	450	11	play	play	VERB
easat-10674	450	12	a	a	DET
easat-10674	450	13	key	key	ADJ
easat-10674	450	14	mediating	mediate	VERB
easat-10674	450	15	role	role	NOUN
easat-10674	450	16	in	in	ADP
easat-10674	450	17	building	build	VERB
easat-10674	450	18	continued	continue	VERB
easat-10674	450	19	use	use	NOUN
easat-10674	450	20	intention	intention	NOUN
easat-10674	450	21	.	.	PUNCT
easat-10674	451	1	nevertheless	nevertheless	ADV
easat-10674	451	2	,	,	PUNCT
easat-10674	451	3	the	the	DET
easat-10674	451	4	focus	focus	NOUN
easat-10674	451	5	of	of	ADP
easat-10674	451	6	this	this	DET
easat-10674	451	7	research	research	NOUN
easat-10674	451	8	is	be	AUX
easat-10674	451	9	still	still	ADV
easat-10674	451	10	limited	limit	VERB
easat-10674	451	11	to	to	ADP
easat-10674	451	12	these	these	DET
easat-10674	451	13	two	two	NUM
easat-10674	451	14	variables	variable	NOUN
easat-10674	451	15	and	and	CCONJ
easat-10674	451	16	does	do	AUX
easat-10674	451	17	not	not	PART
easat-10674	451	18	yet	yet	ADV
easat-10674	451	19	accommodate	accommodate	VERB
easat-10674	451	20	other	other	ADJ
easat-10674	451	21	factors	factor	NOUN
easat-10674	451	22	that	that	PRON
easat-10674	451	23	theoretically	theoretically	ADV
easat-10674	451	24	have	have	VERB
easat-10674	451	25	the	the	DET
easat-10674	451	26	potential	potential	NOUN
easat-10674	451	27	to	to	PART
easat-10674	451	28	influence	influence	VERB
easat-10674	451	29	continued	continue	VERB
easat-10674	451	30	use	use	NOUN
easat-10674	451	31	.	.	PUNCT
easat-10674	452	1	research	research	NOUN
easat-10674	452	2	in	in	ADP
easat-10674	452	3	the	the	DET
easat-10674	452	4	telecommunications	telecommunications	NOUN
easat-10674	452	5	industry	industry	NOUN
easat-10674	452	6	at	at	ADP
easat-10674	452	7	telecom	telecom	PROPN
easat-10674	452	8	egypt	egypt	PROPN
easat-10674	452	9	shows	show	VERB
easat-10674	452	10	that	that	SCONJ
easat-10674	452	11	trust	trust	NOUN
easat-10674	452	12	can	can	AUX
easat-10674	452	13	improve	improve	VERB
easat-10674	452	14	the	the	DET
easat-10674	452	15	overall	overall	ADJ
easat-10674	452	16	effectiveness	effectiveness	NOUN
easat-10674	452	17	of	of	ADP
easat-10674	452	18	chatbots	chatbot	NOUN
easat-10674	452	19	[	[	X
easat-10674	452	20	77	77	NUM
easat-10674	452	21	]	]	PUNCT
easat-10674	452	22	.	.	PUNCT
easat-10674	453	1	several	several	ADJ
easat-10674	453	2	relevant	relevant	ADJ
easat-10674	453	3	factors	factor	NOUN
easat-10674	453	4	,	,	PUNCT
easat-10674	453	5	such	such	ADJ
easat-10674	453	6	as	as	ADP
easat-10674	453	7	perceived	perceive	VERB
easat-10674	453	8	value	value	NOUN
easat-10674	453	9	(	(	PUNCT
easat-10674	453	10	the	the	DET
easat-10674	453	11	benefits	benefit	NOUN
easat-10674	453	12	gained	gain	VERB
easat-10674	453	13	compared	compare	VERB
easat-10674	453	14	to	to	ADP
easat-10674	453	15	the	the	DET
easat-10674	453	16	effort	effort	NOUN
easat-10674	453	17	/	/	SYM
easat-10674	453	18	cost	cost	NOUN
easat-10674	453	19	expended	expend	VERB
easat-10674	453	20	in	in	ADP
easat-10674	453	21	using	use	VERB
easat-10674	453	22	the	the	DET
easat-10674	453	23	chatbot	chatbot	NOUN
easat-10674	453	24	)	)	PUNCT
easat-10674	453	25	,	,	PUNCT
easat-10674	453	26	are	be	AUX
easat-10674	453	27	worth	worth	ADJ
easat-10674	453	28	considering	consider	VERB
easat-10674	453	29	in	in	ADP
easat-10674	453	30	future	future	ADJ
easat-10674	453	31	research	research	NOUN
easat-10674	453	32	to	to	PART
easat-10674	453	33	enrich	enrich	VERB
easat-10674	453	34	the	the	DET
easat-10674	453	35	conceptual	conceptual	ADJ
easat-10674	453	36	model	model	NOUN
easat-10674	453	37	.	.	PUNCT
easat-10674	454	1	additionally	additionally	ADV
easat-10674	454	2	,	,	PUNCT
easat-10674	454	3	further	further	ADJ
easat-10674	454	4	research	research	NOUN
easat-10674	454	5	is	be	AUX
easat-10674	454	6	also	also	ADV
easat-10674	454	7	suggested	suggest	VERB
easat-10674	454	8	to	to	PART
easat-10674	454	9	compare	compare	VERB
easat-10674	454	10	the	the	DET
easat-10674	454	11	roles	role	NOUN
easat-10674	454	12	of	of	ADP
easat-10674	454	13	these	these	DET
easat-10674	454	14	variables	variable	NOUN
easat-10674	454	15	in	in	ADP
easat-10674	454	16	various	various	ADJ
easat-10674	454	17	industrial	industrial	ADJ
easat-10674	454	18	contexts	contexts	NOUN
easat-10674	454	19	.	.	PUNCT
easat-10674	455	1	for	for	ADP
easat-10674	455	2	example	example	NOUN
easat-10674	455	3	,	,	PUNCT
easat-10674	455	4	in	in	ADP
easat-10674	455	5	knowledge	knowledge	NOUN
easat-10674	455	6	-	-	PUNCT
easat-10674	455	7	based	base	VERB
easat-10674	455	8	organizations	organization	NOUN
easat-10674	455	9	,	,	PUNCT
easat-10674	455	10	perceived	perceive	VERB
easat-10674	455	11	value	value	NOUN
easat-10674	455	12	is	be	AUX
easat-10674	455	13	likely	likely	ADJ
easat-10674	455	14	to	to	PART
easat-10674	455	15	be	be	AUX
easat-10674	455	16	a	a	DET
easat-10674	455	17	more	more	ADV
easat-10674	455	18	prominent	prominent	ADJ
easat-10674	455	19	determining	determine	VERB
easat-10674	455	20	factor	factor	NOUN
easat-10674	455	21	,	,	PUNCT
easat-10674	455	22	whereas	whereas	SCONJ
easat-10674	455	23	in	in	ADP
easat-10674	455	24	the	the	DET
easat-10674	455	25	context	context	NOUN
easat-10674	455	26	of	of	ADP
easat-10674	455	27	e	e	NOUN
easat-10674	455	28	-	-	NOUN
easat-10674	455	29	commerce	commerce	NOUN
easat-10674	455	30	,	,	PUNCT
easat-10674	455	31	user	user	NOUN
easat-10674	455	32	satisfaction	satisfaction	NOUN
easat-10674	455	33	tends	tend	VERB
easat-10674	455	34	to	to	PART
easat-10674	455	35	be	be	AUX
easat-10674	455	36	more	more	ADV
easat-10674	455	37	dominant	dominant	ADJ
easat-10674	455	38	.	.	PUNCT
easat-10674	456	1	thus	thus	ADV
easat-10674	456	2	,	,	PUNCT
easat-10674	456	3	integrating	integrate	VERB
easat-10674	456	4	additional	additional	ADJ
easat-10674	456	5	factors	factor	NOUN
easat-10674	456	6	and	and	CCONJ
easat-10674	456	7	exploring	explore	VERB
easat-10674	456	8	cross	cross	ADJ
easat-10674	456	9	-	-	ADJ
easat-10674	456	10	industry	industry	ADJ
easat-10674	456	11	contexts	contexts	NOUN
easat-10674	456	12	can	can	AUX
easat-10674	456	13	provide	provide	VERB
easat-10674	456	14	a	a	DET
easat-10674	456	15	more	more	ADV
easat-10674	456	16	comprehensive	comprehensive	ADJ
easat-10674	456	17	understanding	understanding	NOUN
easat-10674	456	18	of	of	ADP
easat-10674	456	19	the	the	DET
easat-10674	456	20	mechanisms	mechanism	NOUN
easat-10674	456	21	underlying	underlie	VERB
easat-10674	456	22	the	the	DET
easat-10674	456	23	formation	formation	NOUN
easat-10674	456	24	of	of	ADP
easat-10674	456	25	the	the	DET
easat-10674	456	26	intention	intention	NOUN
easat-10674	456	27	to	to	PART
easat-10674	456	28	use	use	VERB
easat-10674	456	29	sustainable	sustainable	ADJ
easat-10674	456	30	ai	ai	NOUN
easat-10674	456	31	chatbots	chatbot	NOUN
easat-10674	456	32	.	.	PUNCT
easat-10674	457	1	overall	overall	ADJ
easat-10674	457	2	,	,	PUNCT
easat-10674	457	3	future	future	ADJ
easat-10674	457	4	research	research	NOUN
easat-10674	457	5	needs	need	VERB
easat-10674	457	6	to	to	PART
easat-10674	457	7	develop	develop	VERB
easat-10674	457	8	more	more	ADV
easat-10674	457	9	contextualized	contextualized	ADJ
easat-10674	457	10	ai	ai	NOUN
easat-10674	457	11	chatbot	chatbot	NOUN
easat-10674	457	12	service	service	NOUN
easat-10674	457	13	quality	quality	NOUN
easat-10674	457	14	evaluation	evaluation	NOUN
easat-10674	457	15	models	model	NOUN
easat-10674	457	16	,	,	PUNCT
easat-10674	457	17	expanding	expand	VERB
easat-10674	457	18	the	the	DET
easat-10674	457	19	integration	integration	NOUN
easat-10674	457	20	of	of	ADP
easat-10674	457	21	psychological	psychological	ADJ
easat-10674	457	22	and	and	CCONJ
easat-10674	457	23	technical	technical	ADJ
easat-10674	457	24	factors	factor	NOUN
easat-10674	457	25	.	.	PUNCT
easat-10674	458	1	considering	consider	VERB
easat-10674	458	2	that	that	SCONJ
easat-10674	458	3	modern	modern	ADJ
easat-10674	458	4	aibased	aibased	ADJ
easat-10674	458	5	chatbots	chatbot	NOUN
easat-10674	458	6	,	,	PUNCT
easat-10674	458	7	nlp	nlp	NOUN
easat-10674	458	8	(	(	PUNCT
easat-10674	458	9	natural	natural	ADJ
easat-10674	458	10	language	language	NOUN
easat-10674	458	11	processing	processing	NOUN
easat-10674	458	12	)	)	PUNCT
easat-10674	458	13	,	,	PUNCT
easat-10674	458	14	and	and	CCONJ
easat-10674	458	15	llms	llm	NOUN
easat-10674	458	16	(	(	PUNCT
easat-10674	458	17	large	large	ADJ
easat-10674	458	18	language	language	NOUN
easat-10674	458	19	models	model	NOUN
easat-10674	458	20	)	)	PUNCT
easat-10674	458	21	can	can	AUX
easat-10674	458	22	introduce	introduce	VERB
easat-10674	458	23	new	new	ADJ
easat-10674	458	24	characteristics	characteristic	NOUN
easat-10674	458	25	to	to	ADP
easat-10674	458	26	chatbots	chatbot	NOUN
easat-10674	458	27	,	,	PUNCT
easat-10674	458	28	psychological	psychological	ADJ
easat-10674	458	29	and	and	CCONJ
easat-10674	458	30	technical	technical	ADJ
easat-10674	458	31	factors	factor	NOUN
easat-10674	458	32	need	need	VERB
easat-10674	458	33	to	to	PART
easat-10674	458	34	be	be	AUX
easat-10674	458	35	integrated	integrate	VERB
easat-10674	458	36	.	.	PUNCT
easat-10674	459	1	with	with	ADP
easat-10674	459	2	this	this	DET
easat-10674	459	3	direction	direction	NOUN
easat-10674	459	4	,	,	PUNCT
easat-10674	459	5	future	future	ADJ
easat-10674	459	6	studies	study	NOUN
easat-10674	459	7	can	can	AUX
easat-10674	459	8	enrich	enrich	VERB
easat-10674	459	9	theoretical	theoretical	ADJ
easat-10674	459	10	understanding	understanding	NOUN
easat-10674	459	11	while	while	SCONJ
easat-10674	459	12	also	also	ADV
easat-10674	459	13	making	make	VERB
easat-10674	459	14	broader	broad	ADJ
easat-10674	459	15	practical	practical	ADJ
easat-10674	459	16	contributions	contribution	NOUN
easat-10674	459	17	to	to	ADP
easat-10674	459	18	the	the	DET
easat-10674	459	19	development	development	NOUN
easat-10674	459	20	and	and	CCONJ
easat-10674	459	21	implementation	implementation	NOUN
easat-10674	459	22	of	of	ADP
easat-10674	459	23	cross	cross	ADJ
easat-10674	459	24	-	-	ADJ
easat-10674	459	25	industry	industry	ADJ
easat-10674	459	26	ai	ai	NOUN
easat-10674	459	27	chatbots	chatbot	NOUN
easat-10674	459	28	.	.	PUNCT
easat-10674	460	1	6	6	NUM
easat-10674	460	2	.	.	X
easat-10674	460	3	conclusion	conclusion	NOUN
easat-10674	460	4	and	and	CCONJ
easat-10674	460	5	recommendation	recommendation	NOUN
easat-10674	460	6	this	this	DET
easat-10674	460	7	research	research	NOUN
easat-10674	460	8	successfully	successfully	ADV
easat-10674	460	9	developed	develop	VERB
easat-10674	460	10	and	and	CCONJ
easat-10674	460	11	tested	test	VERB
easat-10674	460	12	a	a	DET
easat-10674	460	13	service	service	NOUN
easat-10674	460	14	quality	quality	NOUN
easat-10674	460	15	measurement	measurement	NOUN
easat-10674	460	16	model	model	NOUN
easat-10674	460	17	for	for	ADP
easat-10674	460	18	ai	ai	PROPN
easat-10674	460	19	chatbots	chatbot	NOUN
easat-10674	460	20	in	in	ADP
easat-10674	460	21	the	the	DET
easat-10674	460	22	context	context	NOUN
easat-10674	460	23	of	of	ADP
easat-10674	460	24	customer	customer	NOUN
easat-10674	460	25	service	service	NOUN
easat-10674	460	26	,	,	PUNCT
easat-10674	460	27	using	use	VERB
easat-10674	460	28	the	the	DET
easat-10674	460	29	telkomsel	telkomsel	PROPN
easat-10674	460	30	veronika	veronika	NOUN
easat-10674	460	31	chatbot	chatbot	NOUN
easat-10674	460	32	as	as	ADP
easat-10674	460	33	a	a	DET
easat-10674	460	34	case	case	NOUN
easat-10674	460	35	study	study	NOUN
easat-10674	460	36	.	.	PUNCT
easat-10674	461	1	the	the	DET
easat-10674	461	2	analysis	analysis	NOUN
easat-10674	461	3	1432	1432	NUM
easat-10674	461	4	edelweiss	edelweiss	PROPN
easat-10674	461	5	applied	apply	VERB
easat-10674	461	6	science	science	NOUN
easat-10674	461	7	and	and	CCONJ
easat-10674	461	8	technology	technology	NOUN
easat-10674	461	9	issn	issn	PROPN
easat-10674	461	10	:	:	PUNCT
easat-10674	461	11	2576	2576	NUM
easat-10674	461	12	-	-	SYM
easat-10674	461	13	8484	8484	NUM
easat-10674	461	14	vol	vol	NOUN
easat-10674	461	15	.	.	PROPN
easat-10674	462	1	9	9	NUM
easat-10674	462	2	,	,	PUNCT
easat-10674	462	3	no	no	INTJ
easat-10674	462	4	.	.	NOUN
easat-10674	462	5	10	10	NUM
easat-10674	462	6	:	:	SYM
easat-10674	462	7	1416	1416	NUM
easat-10674	462	8	-	-	SYM
easat-10674	462	9	1436	1436	NUM
easat-10674	462	10	,	,	PUNCT
easat-10674	462	11	2025	2025	NUM
easat-10674	462	12	doi	doi	NOUN
easat-10674	462	13	:	:	PUNCT
easat-10674	463	1	10.55214/2576	10.55214/2576	NUM
easat-10674	463	2	-	-	SYM
easat-10674	463	3	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	463	4	©	©	PROPN
easat-10674	463	5	2025	2025	NUM
easat-10674	463	6	by	by	ADP
easat-10674	463	7	the	the	DET
easat-10674	463	8	authors	author	NOUN
easat-10674	463	9	;	;	PUNCT
easat-10674	463	10	licensee	licensee	PROPN
easat-10674	463	11	learning	learn	VERB
easat-10674	463	12	gate	gate	NOUN
easat-10674	463	13	results	result	NOUN
easat-10674	463	14	show	show	VERB
easat-10674	463	15	that	that	SCONJ
easat-10674	463	16	not	not	PART
easat-10674	463	17	all	all	DET
easat-10674	463	18	dimensions	dimension	NOUN
easat-10674	463	19	of	of	ADP
easat-10674	463	20	chatbot	chatbot	NOUN
easat-10674	463	21	service	service	NOUN
easat-10674	463	22	quality	quality	NOUN
easat-10674	463	23	significantly	significantly	ADV
easat-10674	463	24	affect	affect	VERB
easat-10674	463	25	user	user	NOUN
easat-10674	463	26	satisfaction	satisfaction	NOUN
easat-10674	463	27	and	and	CCONJ
easat-10674	463	28	trust	trust	NOUN
easat-10674	463	29	.	.	PUNCT
easat-10674	464	1	the	the	DET
easat-10674	464	2	variables	variable	NOUN
easat-10674	464	3	of	of	ADP
easat-10674	464	4	anthropomorphism	anthropomorphism	NOUN
easat-10674	464	5	and	and	CCONJ
easat-10674	464	6	service	service	NOUN
easat-10674	464	7	quality	quality	NOUN
easat-10674	464	8	were	be	AUX
easat-10674	464	9	proven	prove	VERB
easat-10674	464	10	to	to	PART
easat-10674	464	11	have	have	VERB
easat-10674	464	12	no	no	DET
easat-10674	464	13	significant	significant	ADJ
easat-10674	464	14	impact	impact	NOUN
easat-10674	464	15	on	on	ADP
easat-10674	464	16	user	user	NOUN
easat-10674	464	17	satisfaction	satisfaction	NOUN
easat-10674	464	18	or	or	CCONJ
easat-10674	464	19	trust	trust	NOUN
easat-10674	464	20	,	,	PUNCT
easat-10674	464	21	confirming	confirm	VERB
easat-10674	464	22	that	that	SCONJ
easat-10674	464	23	users	user	NOUN
easat-10674	464	24	prioritize	prioritize	VERB
easat-10674	464	25	functional	functional	ADJ
easat-10674	464	26	and	and	CCONJ
easat-10674	464	27	technical	technical	ADJ
easat-10674	464	28	aspects	aspect	NOUN
easat-10674	464	29	over	over	ADP
easat-10674	464	30	human	human	ADJ
easat-10674	464	31	-	-	PUNCT
easat-10674	464	32	like	like	ADJ
easat-10674	464	33	service	service	NOUN
easat-10674	464	34	impressions	impression	NOUN
easat-10674	464	35	.	.	PUNCT
easat-10674	465	1	conversely	conversely	ADV
easat-10674	465	2	,	,	PUNCT
easat-10674	465	3	conversational	conversational	ADJ
easat-10674	465	4	capability	capability	NOUN
easat-10674	465	5	,	,	PUNCT
easat-10674	465	6	information	information	NOUN
easat-10674	465	7	quality	quality	NOUN
easat-10674	465	8	,	,	PUNCT
easat-10674	465	9	and	and	CCONJ
easat-10674	465	10	system	system	NOUN
easat-10674	465	11	quality	quality	NOUN
easat-10674	465	12	were	be	AUX
easat-10674	465	13	proven	prove	VERB
easat-10674	465	14	to	to	PART
easat-10674	465	15	have	have	VERB
easat-10674	465	16	a	a	DET
easat-10674	465	17	significant	significant	ADJ
easat-10674	465	18	impact	impact	NOUN
easat-10674	465	19	on	on	ADP
easat-10674	465	20	user	user	NOUN
easat-10674	465	21	satisfaction	satisfaction	NOUN
easat-10674	465	22	,	,	PUNCT
easat-10674	465	23	which	which	PRON
easat-10674	465	24	in	in	ADP
easat-10674	465	25	turn	turn	NOUN
easat-10674	465	26	plays	play	VERB
easat-10674	465	27	a	a	DET
easat-10674	465	28	crucial	crucial	ADJ
easat-10674	465	29	role	role	NOUN
easat-10674	465	30	in	in	ADP
easat-10674	465	31	increasing	increase	VERB
easat-10674	465	32	trust	trust	NOUN
easat-10674	465	33	and	and	CCONJ
easat-10674	465	34	driving	drive	VERB
easat-10674	465	35	the	the	DET
easat-10674	465	36	intention	intention	NOUN
easat-10674	465	37	of	of	ADP
easat-10674	465	38	continuous	continuous	ADJ
easat-10674	465	39	use	use	NOUN
easat-10674	465	40	.	.	PUNCT
easat-10674	466	1	additionally	additionally	ADV
easat-10674	466	2	,	,	PUNCT
easat-10674	466	3	trust	trust	NOUN
easat-10674	466	4	also	also	ADV
easat-10674	466	5	has	have	VERB
easat-10674	466	6	a	a	DET
easat-10674	466	7	direct	direct	ADJ
easat-10674	466	8	role	role	NOUN
easat-10674	466	9	in	in	ADP
easat-10674	466	10	strengthening	strengthen	VERB
easat-10674	466	11	satisfaction	satisfaction	NOUN
easat-10674	466	12	and	and	CCONJ
easat-10674	466	13	the	the	DET
easat-10674	466	14	intention	intention	NOUN
easat-10674	466	15	of	of	ADP
easat-10674	466	16	continuous	continuous	ADJ
easat-10674	466	17	use	use	NOUN
easat-10674	466	18	.	.	PUNCT
easat-10674	467	1	this	this	PRON
easat-10674	467	2	aligns	align	VERB
easat-10674	467	3	with	with	ADP
easat-10674	467	4	the	the	DET
easat-10674	467	5	expectations	expectation	NOUN
easat-10674	467	6	of	of	ADP
easat-10674	467	7	further	further	ADJ
easat-10674	467	8	research	research	NOUN
easat-10674	467	9	by	by	ADP
easat-10674	467	10	chen	chen	PROPN
easat-10674	467	11	et	et	PROPN
easat-10674	467	12	al	al	PROPN
easat-10674	467	13	.	.	PUNCT
easat-10674	468	1	[	[	X
easat-10674	468	2	42	42	NUM
easat-10674	468	3	]	]	PUNCT
easat-10674	468	4	to	to	PART
easat-10674	468	5	explore	explore	VERB
easat-10674	468	6	how	how	SCONJ
easat-10674	468	7	trust	trust	NOUN
easat-10674	468	8	factors	factor	NOUN
easat-10674	468	9	can	can	AUX
easat-10674	468	10	influence	influence	VERB
easat-10674	468	11	continued	continued	ADJ
easat-10674	468	12	use	use	NOUN
easat-10674	468	13	intention	intention	NOUN
easat-10674	468	14	.	.	PUNCT
easat-10674	469	1	theoretically	theoretically	ADV
easat-10674	469	2	,	,	PUNCT
easat-10674	469	3	this	this	DET
easat-10674	469	4	research	research	NOUN
easat-10674	469	5	contributes	contribute	VERB
easat-10674	469	6	to	to	ADP
easat-10674	469	7	the	the	DET
easat-10674	469	8	development	development	NOUN
easat-10674	469	9	of	of	ADP
easat-10674	469	10	a	a	DET
easat-10674	469	11	chatbot	chatbot	NOUN
easat-10674	469	12	quality	quality	NOUN
easat-10674	469	13	evaluation	evaluation	NOUN
easat-10674	469	14	model	model	NOUN
easat-10674	469	15	by	by	ADP
easat-10674	469	16	emphasizing	emphasize	VERB
easat-10674	469	17	the	the	DET
easat-10674	469	18	integration	integration	NOUN
easat-10674	469	19	of	of	ADP
easat-10674	469	20	technical	technical	ADJ
easat-10674	469	21	and	and	CCONJ
easat-10674	469	22	conversational	conversational	ADJ
easat-10674	469	23	aspects	aspect	NOUN
easat-10674	469	24	as	as	ADP
easat-10674	469	25	key	key	ADJ
easat-10674	469	26	dimensions	dimension	NOUN
easat-10674	469	27	.	.	PUNCT
easat-10674	470	1	empirically	empirically	ADV
easat-10674	470	2	,	,	PUNCT
easat-10674	470	3	this	this	DET
easat-10674	470	4	research	research	NOUN
easat-10674	470	5	strengthens	strengthen	VERB
easat-10674	470	6	the	the	DET
easat-10674	470	7	evidence	evidence	NOUN
easat-10674	470	8	that	that	SCONJ
easat-10674	470	9	satisfaction	satisfaction	NOUN
easat-10674	470	10	and	and	CCONJ
easat-10674	470	11	trust	trust	NOUN
easat-10674	470	12	are	be	AUX
easat-10674	470	13	major	major	ADJ
easat-10674	470	14	determinants	determinant	NOUN
easat-10674	470	15	in	in	ADP
easat-10674	470	16	the	the	DET
easat-10674	470	17	successful	successful	ADJ
easat-10674	470	18	implementation	implementation	NOUN
easat-10674	470	19	of	of	ADP
easat-10674	470	20	ai	ai	ADJ
easat-10674	470	21	chatbots	chatbot	NOUN
easat-10674	470	22	in	in	ADP
easat-10674	470	23	customer	customer	NOUN
easat-10674	470	24	service	service	NOUN
easat-10674	470	25	for	for	ADP
easat-10674	470	26	repeat	repeat	NOUN
easat-10674	470	27	chatbot	chatbot	NOUN
easat-10674	470	28	usage	usage	NOUN
easat-10674	470	29	.	.	PUNCT
easat-10674	471	1	this	this	DET
easat-10674	471	2	research	research	NOUN
easat-10674	471	3	provides	provide	VERB
easat-10674	471	4	a	a	DET
easat-10674	471	5	strong	strong	ADJ
easat-10674	471	6	conceptual	conceptual	ADJ
easat-10674	471	7	foundation	foundation	NOUN
easat-10674	471	8	for	for	ADP
easat-10674	471	9	the	the	DET
easat-10674	471	10	development	development	NOUN
easat-10674	471	11	of	of	ADP
easat-10674	471	12	further	further	ADJ
easat-10674	471	13	studies	study	NOUN
easat-10674	471	14	on	on	ADP
easat-10674	471	15	the	the	DET
easat-10674	471	16	evaluation	evaluation	NOUN
easat-10674	471	17	of	of	ADP
easat-10674	471	18	user	user	NOUN
easat-10674	471	19	experience	experience	NOUN
easat-10674	471	20	-	-	PUNCT
easat-10674	471	21	based	base	VERB
easat-10674	471	22	chatbot	chatbot	NOUN
easat-10674	471	23	quality	quality	NOUN
easat-10674	471	24	.	.	PUNCT
easat-10674	472	1	first	first	ADV
easat-10674	472	2	,	,	PUNCT
easat-10674	472	3	future	future	ADJ
easat-10674	472	4	research	research	NOUN
easat-10674	472	5	is	be	AUX
easat-10674	472	6	suggested	suggest	VERB
easat-10674	472	7	to	to	PART
easat-10674	472	8	experimentally	experimentally	ADV
easat-10674	472	9	test	test	VERB
easat-10674	472	10	the	the	DET
easat-10674	472	11	role	role	NOUN
easat-10674	472	12	of	of	ADP
easat-10674	472	13	conversational	conversational	ADJ
easat-10674	472	14	capability	capability	NOUN
easat-10674	472	15	as	as	ADP
easat-10674	472	16	a	a	DET
easat-10674	472	17	mediating	mediate	VERB
easat-10674	472	18	variable	variable	NOUN
easat-10674	472	19	in	in	ADP
easat-10674	472	20	the	the	DET
easat-10674	472	21	relationship	relationship	NOUN
easat-10674	472	22	between	between	ADP
easat-10674	472	23	anthropomorphism	anthropomorphism	NOUN
easat-10674	472	24	and	and	CCONJ
easat-10674	472	25	user	user	NOUN
easat-10674	472	26	experience	experience	NOUN
easat-10674	472	27	outcomes	outcome	NOUN
easat-10674	472	28	,	,	PUNCT
easat-10674	472	29	such	such	ADJ
easat-10674	472	30	as	as	ADP
easat-10674	472	31	satisfaction	satisfaction	NOUN
easat-10674	472	32	and	and	CCONJ
easat-10674	472	33	trust	trust	NOUN
easat-10674	472	34	.	.	PUNCT
easat-10674	473	1	this	this	DET
easat-10674	473	2	experimental	experimental	ADJ
easat-10674	473	3	approach	approach	NOUN
easat-10674	473	4	will	will	AUX
easat-10674	473	5	provide	provide	VERB
easat-10674	473	6	a	a	DET
easat-10674	473	7	deeper	deep	ADJ
easat-10674	473	8	understanding	understanding	NOUN
easat-10674	473	9	of	of	ADP
easat-10674	473	10	the	the	DET
easat-10674	473	11	influence	influence	NOUN
easat-10674	473	12	of	of	ADP
easat-10674	473	13	"	"	PUNCT
easat-10674	473	14	human	human	NOUN
easat-10674	473	15	-	-	PUNCT
easat-10674	473	16	like	like	ADJ
easat-10674	473	17	"	"	PUNCT
easat-10674	473	18	perception	perception	NOUN
easat-10674	473	19	on	on	ADP
easat-10674	473	20	conversation	conversation	ADJ
easat-10674	473	21	quality	quality	NOUN
easat-10674	473	22	.	.	PUNCT
easat-10674	474	1	second	second	ADJ
easat-10674	474	2	,	,	PUNCT
easat-10674	474	3	it	it	PRON
easat-10674	474	4	is	be	AUX
easat-10674	474	5	important	important	ADJ
easat-10674	474	6	for	for	SCONJ
easat-10674	474	7	future	future	ADJ
easat-10674	474	8	research	research	NOUN
easat-10674	474	9	to	to	PART
easat-10674	474	10	consider	consider	VERB
easat-10674	474	11	local	local	ADJ
easat-10674	474	12	language	language	NOUN
easat-10674	474	13	and	and	CCONJ
easat-10674	474	14	cultural	cultural	ADJ
easat-10674	474	15	adaptation	adaptation	NOUN
easat-10674	474	16	factors	factor	NOUN
easat-10674	474	17	,	,	PUNCT
easat-10674	474	18	as	as	SCONJ
easat-10674	474	19	perceptions	perception	NOUN
easat-10674	474	20	of	of	ADP
easat-10674	474	21	human	human	ADJ
easat-10674	474	22	interaction	interaction	NOUN
easat-10674	474	23	and	and	CCONJ
easat-10674	474	24	conversation	conversation	NOUN
easat-10674	474	25	quality	quality	NOUN
easat-10674	474	26	are	be	AUX
easat-10674	474	27	heavily	heavily	ADV
easat-10674	474	28	influenced	influence	VERB
easat-10674	474	29	by	by	ADP
easat-10674	474	30	the	the	DET
easat-10674	474	31	communication	communication	NOUN
easat-10674	474	32	norms	norm	NOUN
easat-10674	474	33	and	and	CCONJ
easat-10674	474	34	social	social	ADJ
easat-10674	474	35	expectations	expectation	NOUN
easat-10674	474	36	specific	specific	ADJ
easat-10674	474	37	to	to	ADP
easat-10674	474	38	each	each	DET
easat-10674	474	39	user	user	NOUN
easat-10674	474	40	context	context	NOUN
easat-10674	474	41	.	.	PUNCT
easat-10674	475	1	third	third	ADJ
easat-10674	475	2	,	,	PUNCT
easat-10674	475	3	future	future	ADJ
easat-10674	475	4	research	research	NOUN
easat-10674	475	5	needs	need	VERB
easat-10674	475	6	to	to	PART
easat-10674	475	7	expand	expand	VERB
easat-10674	475	8	the	the	DET
easat-10674	475	9	context	context	NOUN
easat-10674	475	10	to	to	ADP
easat-10674	475	11	various	various	ADJ
easat-10674	475	12	types	type	NOUN
easat-10674	475	13	of	of	ADP
easat-10674	475	14	chatbots	chatbot	NOUN
easat-10674	475	15	,	,	PUNCT
easat-10674	475	16	such	such	ADJ
easat-10674	475	17	as	as	ADP
easat-10674	475	18	in	in	ADP
easat-10674	475	19	the	the	DET
easat-10674	475	20	education	education	NOUN
easat-10674	475	21	sector	sector	NOUN
easat-10674	475	22	,	,	PUNCT
easat-10674	475	23	e	e	NOUN
easat-10674	475	24	-	-	NOUN
easat-10674	475	25	commerce	commerce	NOUN
easat-10674	475	26	,	,	PUNCT
easat-10674	475	27	and	and	CCONJ
easat-10674	475	28	government	government	NOUN
easat-10674	475	29	public	public	ADJ
easat-10674	475	30	services	service	NOUN
easat-10674	475	31	,	,	PUNCT
easat-10674	475	32	to	to	PART
easat-10674	475	33	test	test	VERB
easat-10674	475	34	the	the	DET
easat-10674	475	35	model	model	NOUN
easat-10674	475	36	's	's	PART
easat-10674	475	37	consistency	consistency	NOUN
easat-10674	475	38	across	across	ADP
easat-10674	475	39	different	different	ADJ
easat-10674	475	40	domains	domain	NOUN
easat-10674	475	41	.	.	PUNCT
easat-10674	476	1	thus	thus	ADV
easat-10674	476	2	,	,	PUNCT
easat-10674	476	3	this	this	DET
easat-10674	476	4	research	research	NOUN
easat-10674	476	5	not	not	PART
easat-10674	476	6	only	only	ADV
easat-10674	476	7	contributes	contribute	VERB
easat-10674	476	8	theoretically	theoretically	ADV
easat-10674	476	9	to	to	ADP
easat-10674	476	10	the	the	DET
easat-10674	476	11	development	development	NOUN
easat-10674	476	12	of	of	ADP
easat-10674	476	13	a	a	DET
easat-10674	476	14	chatbot	chatbot	NOUN
easat-10674	476	15	quality	quality	NOUN
easat-10674	476	16	evaluation	evaluation	NOUN
easat-10674	476	17	model	model	NOUN
easat-10674	476	18	but	but	CCONJ
easat-10674	476	19	also	also	ADV
easat-10674	476	20	offers	offer	VERB
easat-10674	476	21	relevant	relevant	ADJ
easat-10674	476	22	practical	practical	ADJ
easat-10674	476	23	implications	implication	NOUN
easat-10674	476	24	for	for	ADP
easat-10674	476	25	improving	improve	VERB
easat-10674	476	26	ai	ai	NOUN
easat-10674	476	27	-	-	PUNCT
easat-10674	476	28	based	base	VERB
easat-10674	476	29	customer	customer	NOUN
easat-10674	476	30	service	service	NOUN
easat-10674	476	31	.	.	PUNCT
easat-10674	477	1	transparency	transparency	NOUN
easat-10674	477	2	:	:	PUNCT
easat-10674	477	3	the	the	DET
easat-10674	477	4	authors	author	NOUN
easat-10674	477	5	confirm	confirm	VERB
easat-10674	477	6	that	that	SCONJ
easat-10674	477	7	the	the	DET
easat-10674	477	8	manuscript	manuscript	NOUN
easat-10674	477	9	is	be	AUX
easat-10674	477	10	an	an	DET
easat-10674	477	11	honest	honest	ADJ
easat-10674	477	12	,	,	PUNCT
easat-10674	477	13	accurate	accurate	ADJ
easat-10674	477	14	,	,	PUNCT
easat-10674	477	15	and	and	CCONJ
easat-10674	477	16	transparent	transparent	ADJ
easat-10674	477	17	account	account	NOUN
easat-10674	477	18	of	of	ADP
easat-10674	477	19	the	the	DET
easat-10674	477	20	study	study	NOUN
easat-10674	477	21	;	;	PUNCT
easat-10674	477	22	that	that	SCONJ
easat-10674	477	23	no	no	DET
easat-10674	477	24	vital	vital	ADJ
easat-10674	477	25	features	feature	NOUN
easat-10674	477	26	of	of	ADP
easat-10674	477	27	the	the	DET
easat-10674	477	28	study	study	NOUN
easat-10674	477	29	have	have	AUX
easat-10674	477	30	been	be	AUX
easat-10674	477	31	omitted	omit	VERB
easat-10674	477	32	;	;	PUNCT
easat-10674	477	33	and	and	CCONJ
easat-10674	477	34	that	that	SCONJ
easat-10674	477	35	any	any	DET
easat-10674	477	36	discrepancies	discrepancy	NOUN
easat-10674	477	37	from	from	ADP
easat-10674	477	38	the	the	DET
easat-10674	477	39	study	study	NOUN
easat-10674	477	40	as	as	SCONJ
easat-10674	477	41	planned	plan	VERB
easat-10674	477	42	have	have	AUX
easat-10674	477	43	been	be	AUX
easat-10674	477	44	explained	explain	VERB
easat-10674	477	45	.	.	PUNCT
easat-10674	478	1	this	this	DET
easat-10674	478	2	study	study	NOUN
easat-10674	478	3	followed	follow	VERB
easat-10674	478	4	all	all	DET
easat-10674	478	5	ethical	ethical	ADJ
easat-10674	478	6	practices	practice	NOUN
easat-10674	478	7	during	during	ADP
easat-10674	478	8	writing	writing	NOUN
easat-10674	478	9	.	.	PUNCT
easat-10674	479	1	copyright	copyright	NOUN
easat-10674	479	2	:	:	PUNCT
easat-10674	479	3	©	©	PROPN
easat-10674	479	4	2025	2025	NUM
easat-10674	479	5	by	by	ADP
easat-10674	479	6	the	the	DET
easat-10674	479	7	authors	author	NOUN
easat-10674	479	8	.	.	PUNCT
easat-10674	480	1	this	this	DET
easat-10674	480	2	article	article	NOUN
easat-10674	480	3	is	be	AUX
easat-10674	480	4	an	an	DET
easat-10674	480	5	open	open	ADJ
easat-10674	480	6	-	-	PUNCT
easat-10674	480	7	access	access	NOUN
easat-10674	480	8	article	article	NOUN
easat-10674	480	9	distributed	distribute	VERB
easat-10674	480	10	under	under	ADP
easat-10674	480	11	the	the	DET
easat-10674	480	12	terms	term	NOUN
easat-10674	480	13	and	and	CCONJ
easat-10674	480	14	conditions	condition	NOUN
easat-10674	480	15	of	of	ADP
easat-10674	480	16	the	the	DET
easat-10674	480	17	creative	creative	ADJ
easat-10674	480	18	commons	common	NOUN
easat-10674	480	19	attribution	attribution	NOUN
easat-10674	480	20	(	(	PUNCT
easat-10674	480	21	cc	cc	NOUN
easat-10674	480	22	by	by	ADP
easat-10674	480	23	)	)	PUNCT
easat-10674	480	24	license	license	NOUN
easat-10674	480	25	(	(	PUNCT
easat-10674	480	26	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-10674	480	27	)	)	PUNCT
easat-10674	480	28	.	.	PUNCT
easat-10674	481	1	references	reference	NOUN
easat-10674	481	2	[	[	X
easat-10674	481	3	1	1	NUM
easat-10674	481	4	]	]	PUNCT
easat-10674	481	5	a.	a.	NOUN
easat-10674	481	6	androutsopoulou	androutsopoulou	PROPN
easat-10674	481	7	,	,	PUNCT
easat-10674	481	8	n.	n.	PROPN
easat-10674	481	9	karacapilidis	karacapilidis	PROPN
easat-10674	481	10	,	,	PUNCT
easat-10674	481	11	e.	e.	PROPN
easat-10674	481	12	loukis	loukis	PROPN
easat-10674	481	13	,	,	PUNCT
easat-10674	481	14	and	and	CCONJ
easat-10674	481	15	y.	y.	PROPN
easat-10674	481	16	charalabidis	charalabidis	PROPN
easat-10674	481	17	,	,	PUNCT
easat-10674	481	18	"	"	PUNCT
easat-10674	481	19	transforming	transform	VERB
easat-10674	481	20	the	the	DET
easat-10674	481	21	communication	communication	NOUN
easat-10674	481	22	between	between	ADP
easat-10674	481	23	citizens	citizen	NOUN
easat-10674	481	24	and	and	CCONJ
easat-10674	481	25	government	government	NOUN
easat-10674	481	26	through	through	ADP
easat-10674	481	27	ai	ai	ADV
easat-10674	481	28	-	-	PUNCT
easat-10674	481	29	guided	guide	VERB
easat-10674	481	30	chatbots	chatbot	NOUN
easat-10674	481	31	,	,	PUNCT
easat-10674	481	32	"	"	PUNCT
easat-10674	481	33	government	government	NOUN
easat-10674	481	34	information	information	NOUN
easat-10674	481	35	quarterly	quarterly	ADV
easat-10674	481	36	,	,	PUNCT
easat-10674	481	37	vol	vol	NOUN
easat-10674	481	38	.	.	PROPN
easat-10674	482	1	36	36	NUM
easat-10674	482	2	,	,	PUNCT
easat-10674	482	3	no	no	INTJ
easat-10674	482	4	.	.	NOUN
easat-10674	482	5	2	2	NUM
easat-10674	482	6	,	,	PUNCT
easat-10674	482	7	pp	pp	ADJ
easat-10674	482	8	.	.	PUNCT
easat-10674	483	1	358	358	NUM
easat-10674	483	2	-	-	SYM
easat-10674	483	3	367	367	NUM
easat-10674	483	4	,	,	PUNCT
easat-10674	483	5	2019	2019	NUM
easat-10674	483	6	.	.	PUNCT
easat-10674	484	1	https://doi.org/10.1016/j.giq.2018.10.001	https://doi.org/10.1016/j.giq.2018.10.001	NOUN
easat-10674	485	1	[	[	X
easat-10674	485	2	2	2	NUM
easat-10674	485	3	]	]	PUNCT
easat-10674	485	4	a.	a.	NOUN
easat-10674	485	5	g.	g.	PROPN
easat-10674	485	6	larsen	larsen	PROPN
easat-10674	485	7	and	and	CCONJ
easat-10674	485	8	a.	a.	NOUN
easat-10674	485	9	følstad	følstad	PROPN
easat-10674	485	10	,	,	PUNCT
easat-10674	485	11	"	"	PUNCT
easat-10674	485	12	the	the	DET
easat-10674	485	13	impact	impact	NOUN
easat-10674	485	14	of	of	ADP
easat-10674	485	15	chatbots	chatbot	NOUN
easat-10674	485	16	on	on	ADP
easat-10674	485	17	public	public	ADJ
easat-10674	485	18	service	service	NOUN
easat-10674	485	19	provision	provision	NOUN
easat-10674	485	20	:	:	PUNCT
easat-10674	485	21	a	a	DET
easat-10674	485	22	qualitative	qualitative	ADJ
easat-10674	485	23	interview	interview	NOUN
easat-10674	485	24	study	study	NOUN
easat-10674	485	25	with	with	ADP
easat-10674	485	26	citizens	citizen	NOUN
easat-10674	485	27	and	and	CCONJ
easat-10674	485	28	public	public	ADJ
easat-10674	485	29	service	service	NOUN
easat-10674	485	30	providers	provider	NOUN
easat-10674	485	31	,	,	PUNCT
easat-10674	485	32	"	"	PUNCT
easat-10674	485	33	government	government	NOUN
easat-10674	485	34	information	information	NOUN
easat-10674	485	35	quarterly	quarterly	ADV
easat-10674	485	36	,	,	PUNCT
easat-10674	485	37	vol	vol	NOUN
easat-10674	485	38	.	.	PROPN
easat-10674	485	39	41	41	NUM
easat-10674	485	40	,	,	PUNCT
easat-10674	485	41	no	no	INTJ
easat-10674	485	42	.	.	NOUN
easat-10674	485	43	2	2	NUM
easat-10674	485	44	,	,	PUNCT
easat-10674	485	45	p.	p.	NOUN
easat-10674	485	46	101927	101927	NUM
easat-10674	485	47	,	,	PUNCT
easat-10674	485	48	2024	2024	NUM
easat-10674	485	49	.	.	PUNCT
easat-10674	486	1	https://doi.org/10.1016/j.giq.2024.101927	https://doi.org/10.1016/j.giq.2024.101927	PROPN
easat-10674	487	1	[	[	X
easat-10674	487	2	3	3	X
easat-10674	487	3	]	]	PUNCT
easat-10674	487	4	a.	a.	NOUN
easat-10674	487	5	de	de	PROPN
easat-10674	487	6	keyser	keyser	PROPN
easat-10674	487	7	and	and	CCONJ
easat-10674	487	8	w.	w.	PROPN
easat-10674	487	9	h.	h.	PROPN
easat-10674	487	10	kunz	kunz	PROPN
easat-10674	487	11	,	,	PUNCT
easat-10674	487	12	"	"	PUNCT
easat-10674	487	13	living	live	VERB
easat-10674	487	14	and	and	CCONJ
easat-10674	487	15	working	work	VERB
easat-10674	487	16	with	with	ADP
easat-10674	487	17	service	service	NOUN
easat-10674	487	18	robots	robot	NOUN
easat-10674	487	19	:	:	PUNCT
easat-10674	487	20	a	a	DET
easat-10674	487	21	tccm	tccm	NOUN
easat-10674	487	22	analysis	analysis	NOUN
easat-10674	487	23	and	and	CCONJ
easat-10674	487	24	considerations	consideration	NOUN
easat-10674	487	25	for	for	ADP
easat-10674	487	26	future	future	ADJ
easat-10674	487	27	research	research	NOUN
easat-10674	487	28	,	,	PUNCT
easat-10674	487	29	"	"	PUNCT
easat-10674	487	30	journal	journal	NOUN
easat-10674	487	31	of	of	ADP
easat-10674	487	32	service	service	NOUN
easat-10674	487	33	management	management	NOUN
easat-10674	487	34	,	,	PUNCT
easat-10674	487	35	vol	vol	NOUN
easat-10674	487	36	.	.	PROPN
easat-10674	488	1	33	33	NUM
easat-10674	488	2	,	,	PUNCT
easat-10674	488	3	no	no	INTJ
easat-10674	488	4	.	.	NOUN
easat-10674	488	5	2	2	NUM
easat-10674	488	6	,	,	PUNCT
easat-10674	488	7	pp	pp	ADJ
easat-10674	488	8	.	.	PUNCT
easat-10674	489	1	165	165	NUM
easat-10674	489	2	-	-	SYM
easat-10674	489	3	196	196	NUM
easat-10674	489	4	,	,	PUNCT
easat-10674	489	5	2022	2022	NUM
easat-10674	489	6	.	.	PUNCT
easat-10674	490	1	https://doi.org/10.1108/josm-122021-0488	https://doi.org/10.1108/josm-122021-0488	PROPN
easat-10674	491	1	[	[	X
easat-10674	491	2	4	4	NUM
easat-10674	491	3	]	]	PUNCT
easat-10674	491	4	m.	m.	PROPN
easat-10674	491	5	e.	e.	PROPN
easat-10674	491	6	cortés	cortés	PROPN
easat-10674	491	7	-	-	PUNCT
easat-10674	491	8	cediel	cediel	ADJ
easat-10674	491	9	,	,	PUNCT
easat-10674	491	10	a.	a.	NOUN
easat-10674	491	11	segura	segura	NOUN
easat-10674	491	12	-	-	PUNCT
easat-10674	491	13	tinoco	tinoco	PROPN
easat-10674	491	14	,	,	PUNCT
easat-10674	491	15	i.	i.	NOUN
easat-10674	491	16	cantador	cantador	PROPN
easat-10674	491	17	,	,	PUNCT
easat-10674	491	18	and	and	CCONJ
easat-10674	491	19	m.	m.	PROPN
easat-10674	491	20	p.	p.	PROPN
easat-10674	491	21	r.	r.	PROPN
easat-10674	491	22	bolívar	bolívar	PROPN
easat-10674	491	23	,	,	PUNCT
easat-10674	491	24	"	"	PUNCT
easat-10674	491	25	trends	trend	NOUN
easat-10674	491	26	and	and	CCONJ
easat-10674	491	27	challenges	challenge	NOUN
easat-10674	491	28	of	of	ADP
easat-10674	491	29	e	e	NOUN
easat-10674	491	30	-	-	NOUN
easat-10674	491	31	government	government	ADJ
easat-10674	491	32	chatbots	chatbot	NOUN
easat-10674	491	33	:	:	PUNCT
easat-10674	491	34	advances	advance	NOUN
easat-10674	491	35	in	in	ADP
easat-10674	491	36	exploring	explore	VERB
easat-10674	491	37	open	open	ADJ
easat-10674	491	38	government	government	NOUN
easat-10674	491	39	data	datum	NOUN
easat-10674	491	40	and	and	CCONJ
easat-10674	491	41	citizen	citizen	NOUN
easat-10674	491	42	participation	participation	NOUN
easat-10674	491	43	content	content	NOUN
easat-10674	491	44	,	,	PUNCT
easat-10674	491	45	"	"	PUNCT
easat-10674	491	46	government	government	NOUN
easat-10674	491	47	information	information	NOUN
easat-10674	491	48	quarterly	quarterly	ADV
easat-10674	491	49	,	,	PUNCT
easat-10674	491	50	vol	vol	NOUN
easat-10674	491	51	.	.	PROPN
easat-10674	491	52	40	40	NUM
easat-10674	491	53	,	,	PUNCT
easat-10674	491	54	no	no	INTJ
easat-10674	491	55	.	.	NOUN
easat-10674	491	56	4	4	NUM
easat-10674	491	57	,	,	PUNCT
easat-10674	491	58	p.	p.	NOUN
easat-10674	491	59	101877	101877	NUM
easat-10674	491	60	,	,	PUNCT
easat-10674	491	61	2023	2023	NUM
easat-10674	491	62	.	.	PUNCT
easat-10674	492	1	https://doi.org/10.1016/j.giq.2023.101877	https://doi.org/10.1016/j.giq.2023.101877	PUNCT
easat-10674	493	1	[	[	X
easat-10674	493	2	5	5	NUM
easat-10674	493	3	]	]	X
easat-10674	493	4	g.	g.	PROPN
easat-10674	493	5	todorov	todorov	PROPN
easat-10674	493	6	,	,	PUNCT
easat-10674	493	7	"	"	PUNCT
easat-10674	493	8	117	117	NUM
easat-10674	493	9	cool	cool	ADJ
easat-10674	493	10	chatbot	chatbot	NOUN
easat-10674	493	11	statistics	statistic	NOUN
easat-10674	493	12	2024	2024	NUM
easat-10674	493	13	[	[	X
easat-10674	493	14	learn	learn	VERB
easat-10674	493	15	digital	digital	ADJ
easat-10674	493	16	marketing	marketing	NOUN
easat-10674	493	17	]	]	PUNCT
easat-10674	493	18	.	.	PUNCT
easat-10674	494	1	thrivemyway	thrivemyway	PROPN
easat-10674	494	2	,	,	PUNCT
easat-10674	494	3	"	"	PUNCT
easat-10674	494	4	2023	2023	NUM
easat-10674	494	5	.	.	PUNCT
easat-10674	495	1	https://thrivemyway.com/chatbot-statistics/.	https://thrivemyway.com/chatbot-statistics/.	NOUN
easat-10674	496	1	[	[	X
easat-10674	496	2	accessed	access	VERB
easat-10674	496	3	feb	feb	PROPN
easat-10674	496	4	.	.	PROPN
easat-10674	496	5	05	05	NUM
easat-10674	496	6	,	,	PUNCT
easat-10674	496	7	2024	2024	NUM
easat-10674	496	8	]	]	PUNCT
easat-10674	497	1	[	[	X
easat-10674	497	2	6	6	NUM
easat-10674	497	3	]	]	PUNCT
easat-10674	497	4	p.	p.	NOUN
easat-10674	497	5	vassilakopoulou	vassilakopoulou	PROPN
easat-10674	497	6	,	,	PUNCT
easat-10674	497	7	a.	a.	NOUN
easat-10674	497	8	haug	haug	NOUN
easat-10674	497	9	,	,	PUNCT
easat-10674	497	10	l.	l.	PROPN
easat-10674	497	11	m.	m.	PROPN
easat-10674	497	12	salvesen	salvesen	PROPN
easat-10674	497	13	,	,	PUNCT
easat-10674	497	14	and	and	CCONJ
easat-10674	497	15	i.	i.	PROPN
easat-10674	497	16	o.	o.	PROPN
easat-10674	497	17	pappas	pappas	PROPN
easat-10674	497	18	,	,	PUNCT
easat-10674	497	19	"	"	PUNCT
easat-10674	497	20	developing	develop	VERB
easat-10674	497	21	human	human	ADJ
easat-10674	497	22	/	/	SYM
easat-10674	497	23	ai	ai	NOUN
easat-10674	497	24	interactions	interaction	NOUN
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easat-10674	497	29	customer	customer	NOUN
easat-10674	497	30	services	service	NOUN
easat-10674	497	31	:	:	PUNCT
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easat-10674	497	34	from	from	ADP
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easat-10674	497	36	norwegian	norwegian	ADJ
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easat-10674	497	45	,	,	PUNCT
easat-10674	497	46	vol	vol	NOUN
easat-10674	497	47	.	.	PROPN
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easat-10674	497	49	,	,	PUNCT
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easat-10674	497	52	1	1	NUM
easat-10674	497	53	,	,	PUNCT
easat-10674	497	54	pp	pp	ADJ
easat-10674	497	55	.	.	PUNCT
easat-10674	498	1	10	10	NUM
easat-10674	498	2	-	-	SYM
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easat-10674	498	4	,	,	PUNCT
easat-10674	498	5	2023	2023	NUM
easat-10674	498	6	.	.	PUNCT
easat-10674	499	1	https://doi.org/10.1080/0960085x.2022.2096490	https://doi.org/10.1080/0960085x.2022.2096490	PROPN
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easat-10674	500	10	:	:	PUNCT
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easat-10674	500	12	-	-	SYM
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easat-10674	501	2	,	,	PUNCT
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easat-10674	501	6	:	:	SYM
easat-10674	501	7	1416	1416	NUM
easat-10674	501	8	-	-	SYM
easat-10674	501	9	1436	1436	NUM
easat-10674	501	10	,	,	PUNCT
easat-10674	501	11	2025	2025	NUM
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easat-10674	501	13	:	:	PUNCT
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easat-10674	502	2	-	-	SYM
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easat-10674	502	8	authors	author	NOUN
easat-10674	502	9	;	;	PUNCT
easat-10674	502	10	licensee	licensee	PROPN
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easat-10674	502	12	gate	gate	NOUN
easat-10674	503	1	[	[	X
easat-10674	503	2	7	7	NUM
easat-10674	503	3	]	]	PUNCT
easat-10674	503	4	m.	m.	PROPN
easat-10674	503	5	b.	b.	PROPN
easat-10674	503	6	s.	s.	PROPN
easat-10674	503	7	prasad	prasad	PROPN
easat-10674	503	8	and	and	CCONJ
easat-10674	503	9	b.	b.	PROPN
easat-10674	503	10	reddemma	reddemma	PROPN
easat-10674	503	11	,	,	PUNCT
easat-10674	503	12	"	"	PUNCT
easat-10674	503	13	automatic	automatic	ADJ
easat-10674	503	14	e	e	NOUN
easat-10674	503	15	-	-	ADJ
easat-10674	503	16	governing	govern	VERB
easat-10674	503	17	system	system	NOUN
easat-10674	503	18	using	use	VERB
easat-10674	503	19	ml	ml	X
easat-10674	503	20	&	&	CCONJ
easat-10674	503	21	ai	ai	VERB
easat-10674	503	22	,	,	PUNCT
easat-10674	503	23	"	"	PUNCT
easat-10674	503	24	international	international	ADJ
easat-10674	503	25	journal	journal	NOUN
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easat-10674	503	27	engineering	engineering	NOUN
easat-10674	503	28	technology	technology	NOUN
easat-10674	503	29	and	and	CCONJ
easat-10674	503	30	management	management	NOUN
easat-10674	503	31	sciences	science	NOUN
easat-10674	503	32	,	,	PUNCT
easat-10674	503	33	vol	vol	NOUN
easat-10674	503	34	.	.	PROPN
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easat-10674	503	36	,	,	PUNCT
easat-10674	503	37	no	no	INTJ
easat-10674	503	38	.	.	NOUN
easat-10674	503	39	5	5	NUM
easat-10674	503	40	,	,	PUNCT
easat-10674	503	41	pp	pp	ADJ
easat-10674	503	42	.	.	PUNCT
easat-10674	504	1	632–644	632–644	NUM
easat-10674	504	2	,	,	PUNCT
easat-10674	504	3	2022	2022	NUM
easat-10674	504	4	.	.	PUNCT
easat-10674	505	1	https://doi.org/10.46647/ijetms.2022.v06i05.100	https://doi.org/10.46647/ijetms.2022.v06i05.100	PROPN
easat-10674	506	1	[	[	X
easat-10674	506	2	8	8	NUM
easat-10674	506	3	]	]	PUNCT
easat-10674	506	4	s.	s.	PROPN
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easat-10674	506	6	,	,	PUNCT
easat-10674	506	7	"	"	PUNCT
easat-10674	506	8	chatbot	chatbot	NOUN
easat-10674	506	9	effectiveness	effectiveness	NOUN
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easat-10674	506	14	:	:	PUNCT
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easat-10674	506	28	,	,	PUNCT
easat-10674	506	29	vol	vol	NOUN
easat-10674	506	30	.	.	PROPN
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easat-10674	506	36	,	,	PUNCT
easat-10674	506	37	pp	pp	ADJ
easat-10674	506	38	.	.	PUNCT
easat-10674	507	1	2137–2150	2137–2150	NUM
easat-10674	507	2	,	,	PUNCT
easat-10674	507	3	2024	2024	NUM
easat-10674	507	4	.	.	PUNCT
easat-10674	508	1	https://doi.org/10.52783/tjjpt.v45.i04.8497	https://doi.org/10.52783/tjjpt.v45.i04.8497	PROPN
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easat-10674	509	2	9	9	NUM
easat-10674	509	3	]	]	PUNCT
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easat-10674	509	10	k.	k.	PROPN
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easat-10674	509	19	,	,	PUNCT
easat-10674	509	20	"	"	PUNCT
easat-10674	509	21	ai	ai	VERB
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easat-10674	509	27	an	an	DET
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easat-10674	509	29	customer	customer	NOUN
easat-10674	509	30	service	service	NOUN
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easat-10674	509	35	2024	2024	NUM
easat-10674	509	36	ieee	ieee	PROPN
easat-10674	509	37	xxxi	xxxi	PROPN
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easat-10674	509	44	engineering	engineering	NOUN
easat-10674	509	45	and	and	CCONJ
easat-10674	509	46	computing	computing	NOUN
easat-10674	509	47	(	(	PUNCT
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easat-10674	509	49	)	)	PUNCT
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easat-10674	509	52	:	:	PUNCT
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easat-10674	509	54	,	,	PUNCT
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easat-10674	510	1	1	1	NUM
easat-10674	510	2	-	-	SYM
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easat-10674	510	4	.	.	PUNCT
easat-10674	511	1	[	[	X
easat-10674	511	2	10	10	NUM
easat-10674	511	3	]	]	PUNCT
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easat-10674	511	14	interactions	interaction	NOUN
easat-10674	511	15	:	:	PUNCT
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easat-10674	511	26	"	"	PUNCT
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easat-10674	511	30	human	human	ADJ
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easat-10674	511	43	pp	pp	ADJ
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easat-10674	511	46	-	-	SYM
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easat-10674	511	48	,	,	PUNCT
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easat-10674	512	2	11	11	NUM
easat-10674	512	3	]	]	PUNCT
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easat-10674	512	33	satisfaction	satisfaction	NOUN
easat-10674	512	34	:	:	PUNCT
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easat-10674	512	36	mechanism	mechanism	NOUN
easat-10674	512	37	and	and	CCONJ
easat-10674	512	38	boundary	boundary	ADJ
easat-10674	512	39	conditions	condition	NOUN
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easat-10674	512	43	management	management	NOUN
easat-10674	512	44	,	,	PUNCT
easat-10674	512	45	vol	vol	NOUN
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easat-10674	512	48	,	,	PUNCT
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easat-10674	512	51	,	,	PUNCT
easat-10674	512	52	2024	2024	NUM
easat-10674	512	53	.	.	PUNCT
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easat-10674	513	3	12	12	NUM
easat-10674	513	4	]	]	X
easat-10674	513	5	y.	y.	PROPN
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easat-10674	513	12	j.	j.	PROPN
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easat-10674	513	24	influence	influence	NOUN
easat-10674	513	25	customer	customer	NOUN
easat-10674	513	26	satisfaction	satisfaction	NOUN
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easat-10674	513	30	commerce	commerce	NOUN
easat-10674	513	31	research	research	NOUN
easat-10674	513	32	and	and	CCONJ
easat-10674	513	33	applications	application	NOUN
easat-10674	513	34	,	,	PUNCT
easat-10674	513	35	vol	vol	NOUN
easat-10674	513	36	.	.	PROPN
easat-10674	513	37	62	62	NUM
easat-10674	513	38	,	,	PUNCT
easat-10674	513	39	p.	p.	NOUN
easat-10674	513	40	101317	101317	NUM
easat-10674	513	41	,	,	PUNCT
easat-10674	513	42	2023	2023	NUM
easat-10674	513	43	.	.	PUNCT
easat-10674	514	1	https://doi.org/10.1016/j.elerap.2023.101317	https://doi.org/10.1016/j.elerap.2023.101317	VERB
easat-10674	514	2	[	[	X
easat-10674	514	3	13	13	NUM
easat-10674	514	4	]	]	PUNCT
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easat-10674	514	21	the	the	DET
easat-10674	514	22	dark	dark	ADJ
easat-10674	514	23	web	web	NOUN
easat-10674	514	24	:	:	PUNCT
easat-10674	514	25	leveraging	leverage	VERB
easat-10674	514	26	conversational	conversational	ADJ
easat-10674	514	27	agents	agent	NOUN
easat-10674	514	28	in	in	ADP
easat-10674	514	29	the	the	DET
easat-10674	514	30	era	era	NOUN
easat-10674	514	31	of	of	ADP
easat-10674	514	32	hyper	hyper	NOUN
easat-10674	514	33	-	-	NOUN
easat-10674	514	34	privacy	privacy	NOUN
easat-10674	514	35	to	to	PART
easat-10674	514	36	enhance	enhance	VERB
easat-10674	514	37	marketing	marketing	NOUN
easat-10674	514	38	,	,	PUNCT
easat-10674	514	39	"	"	PUNCT
easat-10674	514	40	journal	journal	NOUN
easat-10674	514	41	of	of	ADP
easat-10674	514	42	the	the	DET
easat-10674	514	43	academy	academy	NOUN
easat-10674	514	44	of	of	ADP
easat-10674	514	45	marketing	marketing	NOUN
easat-10674	514	46	science	science	NOUN
easat-10674	514	47	,	,	PUNCT
easat-10674	514	48	vol	vol	NOUN
easat-10674	514	49	.	.	PROPN
easat-10674	514	50	48	48	NUM
easat-10674	514	51	,	,	PUNCT
easat-10674	514	52	pp	pp	ADJ
easat-10674	514	53	.	.	PUNCT
easat-10674	515	1	43	43	NUM
easat-10674	515	2	-	-	SYM
easat-10674	515	3	63	63	NUM
easat-10674	515	4	,	,	PUNCT
easat-10674	515	5	2020	2020	NUM
easat-10674	515	6	.	.	PUNCT
easat-10674	516	1	https://doi.org/10.1007/s11747-019-00704-3	https://doi.org/10.1007/s11747-019-00704-3	NUM
easat-10674	517	1	[	[	X
easat-10674	517	2	14	14	NUM
easat-10674	517	3	]	]	PUNCT
easat-10674	517	4	q.	q.	PROPN
easat-10674	517	5	chen	chen	PROPN
easat-10674	517	6	,	,	PUNCT
easat-10674	517	7	y.	y.	PROPN
easat-10674	517	8	lu	lu	PROPN
easat-10674	517	9	,	,	PUNCT
easat-10674	517	10	y.	y.	PROPN
easat-10674	517	11	gong	gong	PROPN
easat-10674	517	12	,	,	PUNCT
easat-10674	517	13	and	and	CCONJ
easat-10674	517	14	j.	j.	PROPN
easat-10674	517	15	xiong	xiong	PROPN
easat-10674	517	16	,	,	PUNCT
easat-10674	517	17	"	"	PUNCT
easat-10674	517	18	can	can	AUX
easat-10674	517	19	ai	ai	VERB
easat-10674	517	20	chatbots	chatbot	NOUN
easat-10674	517	21	help	help	VERB
easat-10674	517	22	retain	retain	VERB
easat-10674	517	23	customers	customer	NOUN
easat-10674	517	24	?	?	PUNCT
easat-10674	518	1	impact	impact	NOUN
easat-10674	518	2	of	of	ADP
easat-10674	518	3	ai	ai	PROPN
easat-10674	518	4	service	service	NOUN
easat-10674	518	5	quality	quality	NOUN
easat-10674	518	6	on	on	ADP
easat-10674	518	7	customer	customer	NOUN
easat-10674	518	8	loyalty	loyalty	NOUN
easat-10674	518	9	,	,	PUNCT
easat-10674	518	10	"	"	PUNCT
easat-10674	518	11	internet	internet	NOUN
easat-10674	518	12	research	research	NOUN
easat-10674	518	13	,	,	PUNCT
easat-10674	518	14	vol	vol	NOUN
easat-10674	518	15	.	.	PROPN
easat-10674	518	16	33	33	NUM
easat-10674	518	17	,	,	PUNCT
easat-10674	518	18	no	no	INTJ
easat-10674	518	19	.	.	NOUN
easat-10674	518	20	6	6	NUM
easat-10674	518	21	,	,	PUNCT
easat-10674	518	22	pp	pp	ADJ
easat-10674	518	23	.	.	PUNCT
easat-10674	518	24	2205	2205	NUM
easat-10674	518	25	-	-	SYM
easat-10674	518	26	2243	2243	NUM
easat-10674	518	27	,	,	PUNCT
easat-10674	518	28	2023	2023	NUM
easat-10674	518	29	.	.	PUNCT
easat-10674	518	30	https://doi.org/10.1108/intr-09-20210686	https://doi.org/10.1108/intr-09-20210686	NOUN
easat-10674	519	1	[	[	X
easat-10674	519	2	15	15	NUM
easat-10674	519	3	]	]	X
easat-10674	519	4	m.	m.	NOUN
easat-10674	519	5	song	song	NOUN
easat-10674	519	6	,	,	PUNCT
easat-10674	519	7	h.	h.	PROPN
easat-10674	519	8	zhang	zhang	PROPN
easat-10674	519	9	,	,	PUNCT
easat-10674	519	10	x.	x.	PROPN
easat-10674	519	11	xing	xing	PROPN
easat-10674	519	12	,	,	PUNCT
easat-10674	519	13	and	and	CCONJ
easat-10674	519	14	y.	y.	PROPN
easat-10674	519	15	duan	duan	PROPN
easat-10674	519	16	,	,	PUNCT
easat-10674	519	17	"	"	PUNCT
easat-10674	519	18	appreciation	appreciation	NOUN
easat-10674	519	19	vs.	vs.	ADP
easat-10674	519	20	apology	apology	NOUN
easat-10674	519	21	:	:	PUNCT
easat-10674	519	22	research	research	NOUN
easat-10674	519	23	on	on	ADP
easat-10674	519	24	the	the	DET
easat-10674	519	25	influence	influence	NOUN
easat-10674	519	26	mechanism	mechanism	NOUN
easat-10674	519	27	of	of	ADP
easat-10674	519	28	chatbot	chatbot	NOUN
easat-10674	519	29	service	service	NOUN
easat-10674	519	30	recovery	recovery	NOUN
easat-10674	519	31	based	base	VERB
easat-10674	519	32	on	on	ADP
easat-10674	519	33	politeness	politeness	ADJ
easat-10674	519	34	theory	theory	NOUN
easat-10674	519	35	,	,	PUNCT
easat-10674	519	36	"	"	PUNCT
easat-10674	519	37	journal	journal	NOUN
easat-10674	519	38	of	of	ADP
easat-10674	519	39	retailing	retailing	NOUN
easat-10674	519	40	and	and	CCONJ
easat-10674	519	41	consumer	consumer	NOUN
easat-10674	519	42	services	service	NOUN
easat-10674	519	43	,	,	PUNCT
easat-10674	519	44	vol	vol	NOUN
easat-10674	519	45	.	.	PROPN
easat-10674	519	46	73	73	NUM
easat-10674	519	47	,	,	PUNCT
easat-10674	519	48	p.	p.	NOUN
easat-10674	519	49	103323	103323	NUM
easat-10674	519	50	,	,	PUNCT
easat-10674	519	51	2023	2023	NUM
easat-10674	519	52	.	.	PUNCT
easat-10674	520	1	https://doi.org/10.1016/j.jretconser.2023.103323	https://doi.org/10.1016/j.jretconser.2023.103323	ADJ
easat-10674	520	2	[	[	X
easat-10674	520	3	16	16	NUM
easat-10674	520	4	]	]	PUNCT
easat-10674	520	5	a.	a.	NOUN
easat-10674	520	6	parasuraman	parasuraman	NOUN
easat-10674	520	7	,	,	PUNCT
easat-10674	520	8	v.	v.	ADP
easat-10674	520	9	a.	a.	NOUN
easat-10674	520	10	zeithaml	zeithaml	PROPN
easat-10674	520	11	,	,	PUNCT
easat-10674	520	12	and	and	CCONJ
easat-10674	520	13	l.	l.	PROPN
easat-10674	520	14	berry	berry	PROPN
easat-10674	520	15	,	,	PUNCT
easat-10674	520	16	"	"	PUNCT
easat-10674	520	17	servqual	servqual	ADJ
easat-10674	520	18	:	:	PUNCT
easat-10674	520	19	a	a	DET
easat-10674	520	20	multiple	multiple	ADJ
easat-10674	520	21	-	-	PUNCT
easat-10674	520	22	item	item	NOUN
easat-10674	520	23	scale	scale	NOUN
easat-10674	520	24	for	for	ADP
easat-10674	520	25	measuring	measure	VERB
easat-10674	520	26	consumer	consumer	NOUN
easat-10674	520	27	perceptions	perception	NOUN
easat-10674	520	28	of	of	ADP
easat-10674	520	29	service	service	NOUN
easat-10674	520	30	quality	quality	NOUN
easat-10674	520	31	,	,	PUNCT
easat-10674	520	32	"	"	PUNCT
easat-10674	520	33	journal	journal	NOUN
easat-10674	520	34	of	of	ADP
easat-10674	520	35	retailing	retailing	NOUN
easat-10674	520	36	,	,	PUNCT
easat-10674	520	37	vol	vol	NOUN
easat-10674	520	38	.	.	PROPN
easat-10674	520	39	64	64	NUM
easat-10674	520	40	,	,	PUNCT
easat-10674	520	41	no	no	INTJ
easat-10674	520	42	.	.	NOUN
easat-10674	520	43	1	1	NUM
easat-10674	520	44	,	,	PUNCT
easat-10674	520	45	pp	pp	ADJ
easat-10674	520	46	.	.	PUNCT
easat-10674	521	1	12	12	NUM
easat-10674	521	2	-	-	SYM
easat-10674	521	3	40	40	NUM
easat-10674	521	4	,	,	PUNCT
easat-10674	521	5	1988	1988	NUM
easat-10674	521	6	.	.	PUNCT
easat-10674	522	1	[	[	X
easat-10674	522	2	17	17	NUM
easat-10674	522	3	]	]	PUNCT
easat-10674	522	4	a.	a.	NOUN
easat-10674	522	5	zuiderwijk	zuiderwijk	NOUN
easat-10674	522	6	,	,	PUNCT
easat-10674	522	7	y.-c	y.-c	PROPN
easat-10674	522	8	.	.	PUNCT
easat-10674	523	1	chen	chen	PROPN
easat-10674	523	2	,	,	PUNCT
easat-10674	523	3	and	and	CCONJ
easat-10674	523	4	f.	f.	PROPN
easat-10674	523	5	salem	salem	PROPN
easat-10674	523	6	,	,	PUNCT
easat-10674	523	7	"	"	PUNCT
easat-10674	523	8	implications	implication	NOUN
easat-10674	523	9	of	of	ADP
easat-10674	523	10	the	the	DET
easat-10674	523	11	use	use	NOUN
easat-10674	523	12	of	of	ADP
easat-10674	523	13	artificial	artificial	ADJ
easat-10674	523	14	intelligence	intelligence	NOUN
easat-10674	523	15	in	in	ADP
easat-10674	523	16	public	public	ADJ
easat-10674	523	17	governance	governance	NOUN
easat-10674	523	18	:	:	PUNCT
easat-10674	523	19	a	a	DET
easat-10674	523	20	systematic	systematic	ADJ
easat-10674	523	21	literature	literature	NOUN
easat-10674	523	22	review	review	NOUN
easat-10674	523	23	and	and	CCONJ
easat-10674	523	24	a	a	DET
easat-10674	523	25	research	research	NOUN
easat-10674	523	26	agenda	agenda	NOUN
easat-10674	523	27	,	,	PUNCT
easat-10674	523	28	"	"	PUNCT
easat-10674	523	29	government	government	NOUN
easat-10674	523	30	information	information	NOUN
easat-10674	523	31	quarterly	quarterly	ADV
easat-10674	523	32	,	,	PUNCT
easat-10674	523	33	vol	vol	NOUN
easat-10674	523	34	.	.	PROPN
easat-10674	523	35	38	38	NUM
easat-10674	523	36	,	,	PUNCT
easat-10674	523	37	no	no	INTJ
easat-10674	523	38	.	.	NOUN
easat-10674	523	39	3	3	NUM
easat-10674	523	40	,	,	PUNCT
easat-10674	523	41	p.	p.	NOUN
easat-10674	523	42	101577	101577	NUM
easat-10674	523	43	,	,	PUNCT
easat-10674	523	44	2021	2021	NUM
easat-10674	523	45	.	.	PUNCT
easat-10674	524	1	https://doi.org/10.1016/j.giq.2021.101577	https://doi.org/10.1016/j.giq.2021.101577	PROPN
easat-10674	525	1	[	[	X
easat-10674	525	2	18	18	NUM
easat-10674	525	3	]	]	PUNCT
easat-10674	525	4	m.	m.	NOUN
easat-10674	525	5	m.	m.	NOUN
easat-10674	525	6	yusof	yusof	PROPN
easat-10674	525	7	,	,	PUNCT
easat-10674	525	8	j.	j.	PROPN
easat-10674	525	9	kuljis	kuljis	PROPN
easat-10674	525	10	,	,	PUNCT
easat-10674	525	11	a.	a.	NOUN
easat-10674	525	12	papazafeiropoulou	papazafeiropoulou	PROPN
easat-10674	525	13	,	,	PUNCT
easat-10674	525	14	and	and	CCONJ
easat-10674	525	15	l.	l.	PROPN
easat-10674	525	16	k.	k.	PROPN
easat-10674	525	17	stergioulas	stergioulas	PROPN
easat-10674	525	18	,	,	PUNCT
easat-10674	525	19	"	"	PUNCT
easat-10674	525	20	an	an	DET
easat-10674	525	21	evaluation	evaluation	NOUN
easat-10674	525	22	framework	framework	NOUN
easat-10674	525	23	for	for	ADP
easat-10674	525	24	health	health	NOUN
easat-10674	525	25	information	information	NOUN
easat-10674	525	26	systems	system	NOUN
easat-10674	525	27	:	:	PUNCT
easat-10674	525	28	human	human	ADJ
easat-10674	525	29	,	,	PUNCT
easat-10674	525	30	organization	organization	NOUN
easat-10674	525	31	and	and	CCONJ
easat-10674	525	32	technology	technology	NOUN
easat-10674	525	33	-	-	PUNCT
easat-10674	525	34	fit	fit	ADJ
easat-10674	525	35	factors	factor	NOUN
easat-10674	525	36	(	(	PUNCT
easat-10674	525	37	hot	hot	ADJ
easat-10674	525	38	-	-	PUNCT
easat-10674	525	39	fit	fit	NOUN
easat-10674	525	40	)	)	PUNCT
easat-10674	525	41	,	,	PUNCT
easat-10674	525	42	"	"	PUNCT
easat-10674	525	43	international	international	ADJ
easat-10674	525	44	journal	journal	NOUN
easat-10674	525	45	of	of	ADP
easat-10674	525	46	medical	medical	ADJ
easat-10674	525	47	informatics	informatic	NOUN
easat-10674	525	48	,	,	PUNCT
easat-10674	525	49	vol	vol	NOUN
easat-10674	525	50	.	.	PROPN
easat-10674	525	51	77	77	NUM
easat-10674	525	52	,	,	PUNCT
easat-10674	525	53	no	no	INTJ
easat-10674	525	54	.	.	NOUN
easat-10674	525	55	6	6	NUM
easat-10674	525	56	,	,	PUNCT
easat-10674	525	57	pp	pp	ADJ
easat-10674	525	58	.	.	PUNCT
easat-10674	526	1	386	386	NUM
easat-10674	526	2	-	-	SYM
easat-10674	526	3	398	398	NUM
easat-10674	526	4	,	,	PUNCT
easat-10674	526	5	2008	2008	NUM
easat-10674	526	6	.	.	PUNCT
easat-10674	527	1	https://doi.org/10.1016/j.ijmedinf.2007.08.011	https://doi.org/10.1016/j.ijmedinf.2007.08.011	NUM
easat-10674	527	2	[	[	X
easat-10674	527	3	19	19	NUM
easat-10674	527	4	]	]	PUNCT
easat-10674	527	5	e.	e.	PROPN
easat-10674	527	6	e.	e.	PROPN
easat-10674	527	7	sala	sala	PROPN
easat-10674	527	8	and	and	CCONJ
easat-10674	527	9	a.	a.	NOUN
easat-10674	527	10	p.	p.	NOUN
easat-10674	527	11	subriadi	subriadi	NOUN
easat-10674	527	12	,	,	PUNCT
easat-10674	527	13	"	"	PUNCT
easat-10674	527	14	hot	hot	ADJ
easat-10674	527	15	-	-	PUNCT
easat-10674	527	16	fit	fit	NOUN
easat-10674	527	17	model	model	NOUN
easat-10674	527	18	to	to	PART
easat-10674	527	19	measure	measure	VERB
easat-10674	527	20	the	the	DET
easat-10674	527	21	effectiveness	effectiveness	NOUN
easat-10674	527	22	and	and	CCONJ
easat-10674	527	23	efficiency	efficiency	NOUN
easat-10674	527	24	of	of	ADP
easat-10674	527	25	information	information	NOUN
easat-10674	527	26	system	system	NOUN
easat-10674	527	27	in	in	ADP
easat-10674	527	28	public	public	ADJ
easat-10674	527	29	sector	sector	NOUN
easat-10674	527	30	,	,	PUNCT
easat-10674	527	31	"	"	PUNCT
easat-10674	527	32	the	the	DET
easat-10674	527	33	winners	winner	NOUN
easat-10674	527	34	,	,	PUNCT
easat-10674	527	35	vol	vol	NOUN
easat-10674	527	36	.	.	PROPN
easat-10674	527	37	23	23	NUM
easat-10674	527	38	,	,	PUNCT
easat-10674	527	39	no	no	INTJ
easat-10674	527	40	.	.	NOUN
easat-10674	527	41	2	2	NUM
easat-10674	527	42	,	,	PUNCT
easat-10674	527	43	pp	pp	ADJ
easat-10674	527	44	.	.	PUNCT
easat-10674	528	1	131–141	131–141	NUM
easat-10674	528	2	,	,	PUNCT
easat-10674	528	3	2023	2023	NUM
easat-10674	528	4	.	.	PUNCT
easat-10674	529	1	https://doi.org/10.21512/tw.v23i2.7423	https://doi.org/10.21512/tw.v23i2.7423	X
easat-10674	530	1	[	[	X
easat-10674	530	2	20	20	NUM
easat-10674	530	3	]	]	PUNCT
easat-10674	530	4	l.	l.	PROPN
easat-10674	530	5	m.	m.	PROPN
easat-10674	530	6	erlirianto	erlirianto	PROPN
easat-10674	530	7	,	,	PUNCT
easat-10674	530	8	a.	a.	PROPN
easat-10674	530	9	h.	h.	PROPN
easat-10674	530	10	n.	n.	PROPN
easat-10674	530	11	ali	ali	PROPN
easat-10674	530	12	,	,	PUNCT
easat-10674	530	13	and	and	CCONJ
easat-10674	530	14	a.	a.	NOUN
easat-10674	530	15	herdiyanti	herdiyanti	PROPN
easat-10674	530	16	,	,	PUNCT
easat-10674	530	17	"	"	PUNCT
easat-10674	530	18	the	the	DET
easat-10674	530	19	implementation	implementation	NOUN
easat-10674	530	20	of	of	ADP
easat-10674	530	21	the	the	DET
easat-10674	530	22	human	human	NOUN
easat-10674	530	23	,	,	PUNCT
easat-10674	530	24	organization	organization	NOUN
easat-10674	530	25	,	,	PUNCT
easat-10674	530	26	and	and	CCONJ
easat-10674	530	27	technology	technology	NOUN
easat-10674	530	28	–	–	PUNCT
easat-10674	530	29	fit	fit	ADJ
easat-10674	530	30	(	(	PUNCT
easat-10674	530	31	hot	hot	ADJ
easat-10674	530	32	–	–	PUNCT
easat-10674	530	33	fit	fit	ADJ
easat-10674	530	34	)	)	PUNCT
easat-10674	530	35	framework	framework	NOUN
easat-10674	530	36	to	to	PART
easat-10674	530	37	evaluate	evaluate	VERB
easat-10674	530	38	the	the	DET
easat-10674	530	39	electronic	electronic	ADJ
easat-10674	530	40	medical	medical	ADJ
easat-10674	530	41	record	record	NOUN
easat-10674	530	42	(	(	PUNCT
easat-10674	530	43	emr	emr	NOUN
easat-10674	530	44	)	)	PUNCT
easat-10674	530	45	system	system	NOUN
easat-10674	530	46	in	in	ADP
easat-10674	530	47	a	a	DET
easat-10674	530	48	hospital	hospital	NOUN
easat-10674	530	49	,	,	PUNCT
easat-10674	530	50	"	"	PUNCT
easat-10674	530	51	procedia	procedia	NOUN
easat-10674	530	52	computer	computer	NOUN
easat-10674	530	53	science	science	NOUN
easat-10674	530	54	,	,	PUNCT
easat-10674	530	55	vol	vol	NOUN
easat-10674	530	56	.	.	PROPN
easat-10674	530	57	72	72	NUM
easat-10674	530	58	,	,	PUNCT
easat-10674	530	59	pp	pp	ADJ
easat-10674	530	60	.	.	PUNCT
easat-10674	531	1	580	580	NUM
easat-10674	531	2	-	-	SYM
easat-10674	531	3	587	587	NUM
easat-10674	531	4	,	,	PUNCT
easat-10674	531	5	2015	2015	NUM
easat-10674	531	6	.	.	PUNCT
easat-10674	532	1	https://doi.org/10.1016/j.procs.2015.12.166	https://doi.org/10.1016/j.procs.2015.12.166	NOUN
easat-10674	533	1	[	[	X
easat-10674	533	2	21	21	NUM
easat-10674	533	3	]	]	X
easat-10674	533	4	b.	b.	PROPN
easat-10674	533	5	magnusson	magnusson	PROPN
easat-10674	533	6	,	,	PUNCT
easat-10674	533	7	"	"	PUNCT
easat-10674	533	8	measurement	measurement	NOUN
easat-10674	533	9	quality	quality	NOUN
easat-10674	533	10	in	in	ADP
easat-10674	533	11	analysis	analysis	NOUN
easat-10674	533	12	—	—	PUNCT
easat-10674	533	13	guidelines	guideline	NOUN
easat-10674	533	14	and	and	CCONJ
easat-10674	533	15	software	software	NOUN
easat-10674	533	16	tools	tool	NOUN
easat-10674	533	17	,	,	PUNCT
easat-10674	533	18	"	"	PUNCT
easat-10674	533	19	in	in	ADP
easat-10674	533	20	international	international	ADJ
easat-10674	533	21	conference	conference	NOUN
easat-10674	533	22	ecobalt	ecobalt	NOUN
easat-10674	533	23	2023	2023	NUM
easat-10674	533	24	chemicals	chemical	NOUN
easat-10674	533	25	&	&	CCONJ
easat-10674	533	26	environment	environment	NOUN
easat-10674	533	27	,	,	PUNCT
easat-10674	533	28	2023	2023	NUM
easat-10674	533	29	.	.	PUNCT
easat-10674	534	1	[	[	X
easat-10674	534	2	22	22	NUM
easat-10674	534	3	]	]	PUNCT
easat-10674	534	4	l.	l.	PROPN
easat-10674	534	5	liu	liu	PROPN
easat-10674	534	6	,	,	PUNCT
easat-10674	534	7	s.	s.	PROPN
easat-10674	534	8	isaacman	isaacman	PROPN
easat-10674	534	9	,	,	PUNCT
easat-10674	534	10	and	and	CCONJ
easat-10674	534	11	u.	u.	PROPN
easat-10674	534	12	kremer	kremer	PROPN
easat-10674	534	13	,	,	PUNCT
easat-10674	534	14	"	"	PUNCT
easat-10674	534	15	an	an	DET
easat-10674	534	16	adaptive	adaptive	ADJ
easat-10674	534	17	application	application	NOUN
easat-10674	534	18	framework	framework	NOUN
easat-10674	534	19	with	with	ADP
easat-10674	534	20	customizable	customizable	ADJ
easat-10674	534	21	quality	quality	NOUN
easat-10674	534	22	metrics	metric	NOUN
easat-10674	534	23	,	,	PUNCT
easat-10674	534	24	"	"	PUNCT
easat-10674	534	25	acm	acm	NOUN
easat-10674	534	26	transactions	transaction	NOUN
easat-10674	534	27	on	on	ADP
easat-10674	534	28	design	design	NOUN
easat-10674	534	29	automation	automation	NOUN
easat-10674	534	30	of	of	ADP
easat-10674	534	31	electronic	electronic	ADJ
easat-10674	534	32	systems	system	NOUN
easat-10674	534	33	(	(	PUNCT
easat-10674	534	34	todaes	todaes	PROPN
easat-10674	534	35	)	)	PUNCT
easat-10674	534	36	,	,	PUNCT
easat-10674	534	37	vol	vol	NOUN
easat-10674	534	38	.	.	PROPN
easat-10674	534	39	27	27	NUM
easat-10674	534	40	,	,	PUNCT
easat-10674	534	41	no	no	INTJ
easat-10674	534	42	.	.	NOUN
easat-10674	534	43	2	2	NUM
easat-10674	534	44	,	,	PUNCT
easat-10674	534	45	pp	pp	ADJ
easat-10674	534	46	.	.	PUNCT
easat-10674	535	1	1	1	NUM
easat-10674	535	2	-	-	SYM
easat-10674	535	3	33	33	NUM
easat-10674	535	4	,	,	PUNCT
easat-10674	535	5	2021	2021	NUM
easat-10674	535	6	.	.	PUNCT
easat-10674	536	1	https://doi.org/10.1145/3477428	https://doi.org/10.1145/3477428	NOUN
easat-10674	537	1	[	[	X
easat-10674	537	2	23	23	NUM
easat-10674	537	3	]	]	X
easat-10674	537	4	n.	n.	PROPN
easat-10674	537	5	aoki	aoki	PROPN
easat-10674	537	6	,	,	PUNCT
easat-10674	537	7	"	"	PUNCT
easat-10674	537	8	an	an	DET
easat-10674	537	9	experimental	experimental	ADJ
easat-10674	537	10	study	study	NOUN
easat-10674	537	11	of	of	ADP
easat-10674	537	12	public	public	ADJ
easat-10674	537	13	trust	trust	NOUN
easat-10674	537	14	in	in	ADP
easat-10674	537	15	ai	ai	PROPN
easat-10674	537	16	chatbots	chatbot	NOUN
easat-10674	537	17	in	in	ADP
easat-10674	537	18	the	the	DET
easat-10674	537	19	public	public	ADJ
easat-10674	537	20	sector	sector	NOUN
easat-10674	537	21	,	,	PUNCT
easat-10674	537	22	"	"	PUNCT
easat-10674	537	23	government	government	NOUN
easat-10674	537	24	information	information	NOUN
easat-10674	537	25	quarterly	quarterly	ADV
easat-10674	537	26	,	,	PUNCT
easat-10674	537	27	vol	vol	NOUN
easat-10674	537	28	.	.	PROPN
easat-10674	537	29	37	37	NUM
easat-10674	537	30	,	,	PUNCT
easat-10674	537	31	no	no	INTJ
easat-10674	537	32	.	.	NOUN
easat-10674	537	33	4	4	NUM
easat-10674	537	34	,	,	PUNCT
easat-10674	537	35	p.	p.	NOUN
easat-10674	537	36	101490	101490	NUM
easat-10674	537	37	,	,	PUNCT
easat-10674	537	38	2020	2020	NUM
easat-10674	537	39	.	.	PUNCT
easat-10674	537	40	https://doi.org/10.1016/j.giq.2020.101490	https://doi.org/10.1016/j.giq.2020.101490	X
easat-10674	538	1	[	[	X
easat-10674	538	2	24	24	NUM
easat-10674	538	3	]	]	PUNCT
easat-10674	538	4	a.	a.	PROPN
easat-10674	538	5	s.	s.	PROPN
easat-10674	538	6	lubis	lubis	PROPN
easat-10674	538	7	,	,	PUNCT
easat-10674	538	8	y.	y.	PROPN
easat-10674	538	9	yulinda	yulinda	PROPN
easat-10674	538	10	,	,	PUNCT
easat-10674	538	11	a.	a.	PROPN
easat-10674	538	12	qaedi	qaedi	PROPN
easat-10674	538	13	hutagalung	hutagalung	PROPN
easat-10674	538	14	,	,	PUNCT
easat-10674	538	15	a.	a.	NOUN
easat-10674	538	16	dilham	dilham	PROPN
easat-10674	538	17	,	,	PUNCT
easat-10674	538	18	f.	f.	PROPN
easat-10674	538	19	r.	r.	PROPN
easat-10674	538	20	sofiyah	sofiyah	PROPN
easat-10674	538	21	,	,	PUNCT
easat-10674	538	22	and	and	CCONJ
easat-10674	538	23	j.	j.	PROPN
easat-10674	538	24	l.	l.	PROPN
easat-10674	538	25	marpaung	marpaung	PROPN
easat-10674	538	26	,	,	PUNCT
easat-10674	538	27	"	"	PUNCT
easat-10674	538	28	the	the	DET
easat-10674	538	29	chatbot	chatbot	NOUN
easat-10674	538	30	artificial	artificial	ADJ
easat-10674	538	31	intelligence	intelligence	NOUN
easat-10674	538	32	as	as	ADP
easat-10674	538	33	the	the	DET
easat-10674	538	34	alternative	alternative	ADJ
easat-10674	538	35	customer	customer	NOUN
easat-10674	538	36	services	service	NOUN
easat-10674	538	37	strategic	strategic	ADJ
easat-10674	538	38	to	to	PART
easat-10674	538	39	improve	improve	VERB
easat-10674	538	40	the	the	DET
easat-10674	538	41	customer	customer	NOUN
easat-10674	538	42	relationship	relationship	NOUN
easat-10674	538	43	management	management	NOUN
easat-10674	538	44	in	in	ADP
easat-10674	538	45	realtime	realtime	NOUN
easat-10674	538	46	responses	response	NOUN
easat-10674	538	47	,	,	PUNCT
easat-10674	538	48	"	"	PUNCT
easat-10674	538	49	international	international	ADJ
easat-10674	538	50	journal	journal	NOUN
easat-10674	538	51	of	of	ADP
easat-10674	538	52	economics	economic	NOUN
easat-10674	538	53	and	and	CCONJ
easat-10674	538	54	business	business	NOUN
easat-10674	538	55	research	research	NOUN
easat-10674	538	56	,	,	PUNCT
easat-10674	538	57	vol	vol	NOUN
easat-10674	538	58	.	.	PROPN
easat-10674	538	59	27	27	NUM
easat-10674	538	60	,	,	PUNCT
easat-10674	538	61	no	no	INTJ
easat-10674	538	62	.	.	NOUN
easat-10674	538	63	5	5	NUM
easat-10674	538	64	,	,	PUNCT
easat-10674	538	65	pp	pp	ADJ
easat-10674	538	66	.	.	PUNCT
easat-10674	539	1	45–58	45–58	NUM
easat-10674	539	2	,	,	PUNCT
easat-10674	539	3	2024	2024	NUM
easat-10674	539	4	.	.	PUNCT
easat-10674	540	1	[	[	X
easat-10674	540	2	25	25	NUM
easat-10674	540	3	]	]	X
easat-10674	540	4	s.	s.	PROPN
easat-10674	540	5	barnes	barnes	PROPN
easat-10674	540	6	and	and	CCONJ
easat-10674	540	7	r.	r.	PROPN
easat-10674	540	8	vidgen	vidgen	PROPN
easat-10674	540	9	,	,	PUNCT
easat-10674	540	10	"	"	PUNCT
easat-10674	540	11	webqual	webqual	ADJ
easat-10674	540	12	:	:	PUNCT
easat-10674	540	13	an	an	DET
easat-10674	540	14	exploration	exploration	NOUN
easat-10674	540	15	of	of	ADP
easat-10674	540	16	website	website	NOUN
easat-10674	540	17	quality	quality	NOUN
easat-10674	540	18	,	,	PUNCT
easat-10674	540	19	"	"	PUNCT
easat-10674	540	20	in	in	ADP
easat-10674	540	21	proceedings	proceeding	NOUN
easat-10674	540	22	of	of	ADP
easat-10674	540	23	the	the	DET
easat-10674	540	24	8th	8th	ADJ
easat-10674	540	25	european	european	ADJ
easat-10674	540	26	conference	conference	NOUN
easat-10674	540	27	on	on	ADP
easat-10674	540	28	information	information	NOUN
easat-10674	540	29	systems	system	NOUN
easat-10674	540	30	(	(	PUNCT
easat-10674	540	31	ecis	ecis	NOUN
easat-10674	540	32	2000	2000	NUM
easat-10674	540	33	)	)	PUNCT
easat-10674	540	34	(	(	PUNCT
easat-10674	540	35	pp	pp	ADP
easat-10674	540	36	.	.	PUNCT
easat-10674	541	1	298–305	298–305	NUM
easat-10674	541	2	)	)	PUNCT
easat-10674	541	3	.	.	PUNCT
easat-10674	542	1	vienna	vienna	PROPN
easat-10674	542	2	,	,	PUNCT
easat-10674	542	3	austria	austria	PROPN
easat-10674	542	4	,	,	PUNCT
easat-10674	542	5	2000	2000	NUM
easat-10674	542	6	.	.	PUNCT
easat-10674	543	1	[	[	X
easat-10674	543	2	26	26	NUM
easat-10674	543	3	]	]	PUNCT
easat-10674	543	4	m.	m.	NOUN
easat-10674	543	5	aljukhadar	aljukhadar	NOUN
easat-10674	543	6	,	,	PUNCT
easat-10674	543	7	j.-f	j.-f	PROPN
easat-10674	543	8	.	.	PUNCT
easat-10674	544	1	belisle	belisle	PROPN
easat-10674	544	2	,	,	PUNCT
easat-10674	544	3	d.	d.	PROPN
easat-10674	544	4	c.	c.	PROPN
easat-10674	544	5	dantas	dantas	PROPN
easat-10674	544	6	,	,	PUNCT
easat-10674	544	7	s.	s.	PROPN
easat-10674	544	8	sénécal	sénécal	AUX
easat-10674	544	9	,	,	PUNCT
easat-10674	544	10	and	and	CCONJ
easat-10674	544	11	r.	r.	PROPN
easat-10674	544	12	titah	titah	PROPN
easat-10674	544	13	,	,	PUNCT
easat-10674	544	14	"	"	PUNCT
easat-10674	544	15	measuring	measure	VERB
easat-10674	544	16	the	the	DET
easat-10674	544	17	service	service	NOUN
easat-10674	544	18	quality	quality	NOUN
easat-10674	544	19	of	of	ADP
easat-10674	544	20	governmental	governmental	ADJ
easat-10674	544	21	sites	site	NOUN
easat-10674	544	22	:	:	PUNCT
easat-10674	544	23	development	development	NOUN
easat-10674	544	24	and	and	CCONJ
easat-10674	544	25	validation	validation	NOUN
easat-10674	544	26	of	of	ADP
easat-10674	544	27	the	the	DET
easat-10674	544	28	e	e	NOUN
easat-10674	544	29	-	-	NOUN
easat-10674	544	30	government	government	ADJ
easat-10674	544	31	service	service	NOUN
easat-10674	544	32	quality	quality	NOUN
easat-10674	544	33	(	(	PUNCT
easat-10674	544	34	egsqual	egsqual	ADJ
easat-10674	544	35	)	)	PUNCT
easat-10674	544	36	scale	scale	NOUN
easat-10674	544	37	,	,	PUNCT
easat-10674	544	38	"	"	PUNCT
easat-10674	544	39	electronic	electronic	ADJ
easat-10674	544	40	commerce	commerce	NOUN
easat-10674	544	41	research	research	NOUN
easat-10674	544	42	and	and	CCONJ
easat-10674	544	43	applications	application	NOUN
easat-10674	544	44	,	,	PUNCT
easat-10674	544	45	vol	vol	NOUN
easat-10674	544	46	.	.	PUNCT
easat-10674	544	47	55	55	NUM
easat-10674	544	48	,	,	PUNCT
easat-10674	544	49	p.	p.	NOUN
easat-10674	544	50	101182	101182	NUM
easat-10674	544	51	,	,	PUNCT
easat-10674	544	52	2022	2022	NUM
easat-10674	544	53	.	.	PUNCT
easat-10674	545	1	https://doi.org/10.1016/j.elerap.2022.101182	https://doi.org/10.1016/j.elerap.2022.101182	PROPN
easat-10674	546	1	[	[	X
easat-10674	546	2	27	27	NUM
easat-10674	546	3	]	]	PUNCT
easat-10674	546	4	a.	a.	NOUN
easat-10674	546	5	jonkisz	jonkisz	PROPN
easat-10674	546	6	,	,	PUNCT
easat-10674	546	7	p.	p.	NOUN
easat-10674	546	8	karniej	karniej	NOUN
easat-10674	546	9	,	,	PUNCT
easat-10674	546	10	and	and	CCONJ
easat-10674	546	11	d.	d.	PROPN
easat-10674	546	12	krasowska	krasowska	PROPN
easat-10674	546	13	,	,	PUNCT
easat-10674	546	14	"	"	PUNCT
easat-10674	546	15	servqual	servqual	ADJ
easat-10674	546	16	method	method	NOUN
easat-10674	546	17	as	as	ADP
easat-10674	546	18	an	an	DET
easat-10674	546	19	“	"	PUNCT
easat-10674	546	20	old	old	ADJ
easat-10674	546	21	new	new	ADJ
easat-10674	546	22	”	"	PUNCT
easat-10674	546	23	tool	tool	NOUN
easat-10674	546	24	for	for	ADP
easat-10674	546	25	improving	improve	VERB
easat-10674	546	26	the	the	DET
easat-10674	546	27	quality	quality	NOUN
easat-10674	546	28	of	of	ADP
easat-10674	546	29	medical	medical	ADJ
easat-10674	546	30	services	service	NOUN
easat-10674	546	31	:	:	PUNCT
easat-10674	546	32	a	a	DET
easat-10674	546	33	literature	literature	NOUN
easat-10674	546	34	review	review	NOUN
easat-10674	546	35	,	,	PUNCT
easat-10674	546	36	"	"	PUNCT
easat-10674	546	37	international	international	ADJ
easat-10674	546	38	journal	journal	NOUN
easat-10674	546	39	of	of	ADP
easat-10674	546	40	environmental	environmental	ADJ
easat-10674	546	41	research	research	NOUN
easat-10674	546	42	and	and	CCONJ
easat-10674	546	43	public	public	ADJ
easat-10674	546	44	health	health	NOUN
easat-10674	546	45	,	,	PUNCT
easat-10674	546	46	vol	vol	NOUN
easat-10674	546	47	.	.	PROPN
easat-10674	546	48	18	18	NUM
easat-10674	546	49	,	,	PUNCT
easat-10674	546	50	no	no	INTJ
easat-10674	546	51	.	.	NOUN
easat-10674	546	52	20	20	NUM
easat-10674	546	53	,	,	PUNCT
easat-10674	546	54	p.	p.	NOUN
easat-10674	546	55	10758	10758	NUM
easat-10674	546	56	,	,	PUNCT
easat-10674	546	57	2021	2021	NUM
easat-10674	546	58	.	.	PUNCT
easat-10674	547	1	https://doi.org/10.3390/ijerph182010758	https://doi.org/10.3390/ijerph182010758	PROPN
easat-10674	547	2	[	[	X
easat-10674	547	3	28	28	NUM
easat-10674	547	4	]	]	X
easat-10674	547	5	f.	f.	PROPN
easat-10674	547	6	l.	l.	PROPN
easat-10674	547	7	lizarelli	lizarelli	PROPN
easat-10674	547	8	,	,	PUNCT
easat-10674	547	9	l.	l.	PROPN
easat-10674	547	10	osiro	osiro	PROPN
easat-10674	547	11	,	,	PUNCT
easat-10674	547	12	g.	g.	PROPN
easat-10674	547	13	m.	m.	PROPN
easat-10674	547	14	ganga	ganga	PROPN
easat-10674	547	15	,	,	PUNCT
easat-10674	547	16	g.	g.	PROPN
easat-10674	547	17	h.	h.	PROPN
easat-10674	547	18	mendes	mendes	PROPN
easat-10674	547	19	,	,	PUNCT
easat-10674	547	20	and	and	CCONJ
easat-10674	547	21	g.	g.	PROPN
easat-10674	547	22	r.	r.	PROPN
easat-10674	547	23	paz	paz	PROPN
easat-10674	547	24	,	,	PUNCT
easat-10674	547	25	"	"	PUNCT
easat-10674	547	26	integration	integration	NOUN
easat-10674	547	27	of	of	ADP
easat-10674	547	28	servqual	servqual	ADJ
easat-10674	547	29	,	,	PUNCT
easat-10674	547	30	analytical	analytical	ADJ
easat-10674	547	31	kano	kano	PROPN
easat-10674	547	32	,	,	PUNCT
easat-10674	547	33	and	and	CCONJ
easat-10674	547	34	qfd	qfd	NOUN
easat-10674	547	35	using	use	VERB
easat-10674	547	36	fuzzy	fuzzy	ADJ
easat-10674	547	37	approaches	approach	NOUN
easat-10674	547	38	to	to	PART
easat-10674	547	39	support	support	VERB
easat-10674	547	40	improvement	improvement	NOUN
easat-10674	547	41	decisions	decision	NOUN
easat-10674	547	42	in	in	ADP
easat-10674	547	43	an	an	DET
easat-10674	547	44	entrepreneurial	entrepreneurial	ADJ
easat-10674	547	45	education	education	NOUN
easat-10674	547	46	service	service	NOUN
easat-10674	547	47	,	,	PUNCT
easat-10674	547	48	"	"	PUNCT
easat-10674	547	49	applied	apply	VERB
easat-10674	547	50	soft	soft	ADJ
easat-10674	547	51	computing	computing	NOUN
easat-10674	547	52	,	,	PUNCT
easat-10674	547	53	vol	vol	NOUN
easat-10674	547	54	.	.	PROPN
easat-10674	548	1	112	112	NUM
easat-10674	548	2	,	,	PUNCT
easat-10674	548	3	p.	p.	NOUN
easat-10674	548	4	107786	107786	NUM
easat-10674	548	5	,	,	PUNCT
easat-10674	548	6	2021	2021	NUM
easat-10674	548	7	.	.	PUNCT
easat-10674	549	1	https://doi.org/10.1016/j.asoc.2021.107786	https://doi.org/10.1016/j.asoc.2021.107786	PROPN
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easat-10674	549	4	https://doi.org/10.1080/10447318.2023.2301252	https://doi.org/10.1080/10447318.2023.2301252	PROPN
easat-10674	550	1	https://doi.org/10.1016/j.tourman.2023.104835	https://doi.org/10.1016/j.tourman.2023.104835	PROPN
easat-10674	550	2	https://doi.org/10.1016/j.elerap.2023.101317	https://doi.org/10.1016/j.elerap.2023.101317	PROPN
easat-10674	550	3	https://doi.org/10.1007/s11747-019-00704-3	https://doi.org/10.1007/s11747-019-00704-3	NUM
easat-10674	550	4	https://doi.org/10.1108/intr-09-2021-0686	https://doi.org/10.1108/intr-09-2021-0686	ADJ
easat-10674	550	5	https://doi.org/10.1108/intr-09-2021-0686	https://doi.org/10.1108/intr-09-2021-0686	ADV
easat-10674	550	6	https://doi.org/10.1016/j.jretconser.2023.103323	https://doi.org/10.1016/j.jretconser.2023.103323	PROPN
easat-10674	550	7	https://doi.org/10.1016/j.giq.2021.101577	https://doi.org/10.1016/j.giq.2021.101577	PROPN
easat-10674	551	1	https://doi.org/10.1016/j.ijmedinf.2007.08.011	https://doi.org/10.1016/j.ijmedinf.2007.08.011	NUM
easat-10674	551	2	https://doi.org/10.21512/tw.v23i2.7423	https://doi.org/10.21512/tw.v23i2.7423	NOUN
easat-10674	552	1	https://doi.org/10.1016/j.procs.2015.12.166	https://doi.org/10.1016/j.procs.2015.12.166	NOUN
easat-10674	552	2	https://doi.org/10.1145/3477428	https://doi.org/10.1145/3477428	NOUN
easat-10674	552	3	https://doi.org/10.1016/j.giq.2020.101490	https://doi.org/10.1016/j.giq.2020.101490	PROPN
easat-10674	552	4	https://doi.org/10.1016/j.elerap.2022.101182	https://doi.org/10.1016/j.elerap.2022.101182	PROPN
easat-10674	552	5	https://doi.org/10.3390/ijerph182010758	https://doi.org/10.3390/ijerph182010758	PROPN
easat-10674	552	6	https://doi.org/10.1016/j.asoc.2021.107786	https://doi.org/10.1016/j.asoc.2021.107786	PROPN
easat-10674	552	7	1434	1434	NUM
easat-10674	552	8	edelweiss	edelweiss	PROPN
easat-10674	552	9	applied	apply	VERB
easat-10674	552	10	science	science	NOUN
easat-10674	552	11	and	and	CCONJ
easat-10674	552	12	technology	technology	NOUN
easat-10674	552	13	issn	issn	PROPN
easat-10674	552	14	:	:	PUNCT
easat-10674	552	15	2576	2576	NUM
easat-10674	552	16	-	-	SYM
easat-10674	552	17	8484	8484	NUM
easat-10674	552	18	vol	vol	NOUN
easat-10674	552	19	.	.	PROPN
easat-10674	552	20	9	9	NUM
easat-10674	552	21	,	,	PUNCT
easat-10674	552	22	no	no	INTJ
easat-10674	552	23	.	.	NOUN
easat-10674	552	24	10	10	NUM
easat-10674	552	25	:	:	SYM
easat-10674	552	26	1416	1416	NUM
easat-10674	552	27	-	-	SYM
easat-10674	552	28	1436	1436	NUM
easat-10674	552	29	,	,	PUNCT
easat-10674	552	30	2025	2025	NUM
easat-10674	552	31	doi	doi	NOUN
easat-10674	552	32	:	:	PUNCT
easat-10674	552	33	10.55214/2576	10.55214/2576	NUM
easat-10674	552	34	-	-	SYM
easat-10674	552	35	8484.v9i10.10674	8484.v9i10.10674	NOUN
easat-10674	552	36	©	©	PROPN
easat-10674	552	37	2025	2025	NUM
easat-10674	552	38	by	by	ADP
easat-10674	552	39	the	the	DET
easat-10674	552	40	authors	author	NOUN
easat-10674	552	41	;	;	PUNCT
easat-10674	552	42	licensee	licensee	PROPN
easat-10674	552	43	learning	learning	NOUN
easat-10674	552	44	gate	gate	NOUN
easat-10674	553	1	[	[	X
easat-10674	553	2	29	29	NUM
easat-10674	553	3	]	]	X
easat-10674	553	4	e.	e.	PROPN
easat-10674	553	5	tumsekcali	tumsekcali	PROPN
easat-10674	553	6	,	,	PUNCT
easat-10674	553	7	e.	e.	PROPN
easat-10674	553	8	ayyildiz	ayyildiz	PROPN
easat-10674	553	9	,	,	PUNCT
easat-10674	553	10	and	and	CCONJ
easat-10674	553	11	a.	a.	NOUN
easat-10674	553	12	taskin	taskin	NOUN
easat-10674	553	13	,	,	PUNCT
easat-10674	553	14	"	"	PUNCT
easat-10674	553	15	interval	interval	NOUN
easat-10674	553	16	valued	value	VERB
easat-10674	553	17	intuitionistic	intuitionistic	ADJ
easat-10674	553	18	fuzzy	fuzzy	ADJ
easat-10674	553	19	ahp	ahp	NOUN
easat-10674	553	20	-	-	PUNCT
easat-10674	553	21	waspas	waspas	NOUN
easat-10674	553	22	based	base	VERB
easat-10674	553	23	public	public	ADJ
easat-10674	553	24	transportation	transportation	NOUN
easat-10674	553	25	service	service	NOUN
easat-10674	553	26	quality	quality	NOUN
easat-10674	553	27	evaluation	evaluation	NOUN
easat-10674	553	28	by	by	ADP
easat-10674	553	29	a	a	DET
easat-10674	553	30	new	new	ADJ
easat-10674	553	31	extension	extension	NOUN
easat-10674	553	32	of	of	ADP
easat-10674	553	33	servqual	servqual	ADJ
easat-10674	553	34	model	model	NOUN
easat-10674	553	35	:	:	PUNCT
easat-10674	553	36	p	p	X
easat-10674	553	37	-	-	PUNCT
easat-10674	553	38	servqual	servqual	ADJ
easat-10674	553	39	4.0	4.0	NUM
easat-10674	553	40	,	,	PUNCT
easat-10674	553	41	"	"	PUNCT
easat-10674	553	42	expert	expert	NOUN
easat-10674	553	43	systems	system	NOUN
easat-10674	553	44	with	with	ADP
easat-10674	553	45	applications	application	NOUN
easat-10674	553	46	,	,	PUNCT
easat-10674	553	47	vol	vol	NOUN
easat-10674	553	48	.	.	PROPN
easat-10674	553	49	186	186	NUM
easat-10674	553	50	,	,	PUNCT
easat-10674	553	51	p.	p.	NOUN
easat-10674	553	52	115757	115757	NUM
easat-10674	553	53	,	,	PUNCT
easat-10674	553	54	2021	2021	NUM
easat-10674	553	55	.	.	PUNCT
easat-10674	554	1	https://doi.org/10.1016/j.eswa.2021.115757	https://doi.org/10.1016/j.eswa.2021.115757	NOUN
easat-10674	554	2	[	[	X
easat-10674	554	3	30	30	NUM
easat-10674	554	4	]	]	PUNCT
easat-10674	554	5	p.	p.	PROPN
easat-10674	554	6	bhattacharya	bhattacharya	PROPN
easat-10674	554	7	et	et	PROPN
easat-10674	554	8	al	al	PROPN
easat-10674	554	9	.	.	PROPN
easat-10674	554	10	,	,	PUNCT
easat-10674	554	11	"	"	PUNCT
easat-10674	554	12	perception	perception	NOUN
easat-10674	554	13	-	-	PUNCT
easat-10674	554	14	satisfaction	satisfaction	NOUN
easat-10674	554	15	based	base	VERB
easat-10674	554	16	quality	quality	NOUN
easat-10674	554	17	assessment	assessment	NOUN
easat-10674	554	18	of	of	ADP
easat-10674	554	19	tourism	tourism	NOUN
easat-10674	554	20	and	and	CCONJ
easat-10674	554	21	hospitality	hospitality	NOUN
easat-10674	554	22	services	service	NOUN
easat-10674	554	23	in	in	ADP
easat-10674	554	24	the	the	DET
easat-10674	554	25	himalayan	himalayan	ADJ
easat-10674	554	26	region	region	NOUN
easat-10674	554	27	:	:	PUNCT
easat-10674	554	28	an	an	DET
easat-10674	554	29	application	application	NOUN
easat-10674	554	30	of	of	ADP
easat-10674	554	31	ahp	ahp	PROPN
easat-10674	554	32	-	-	PUNCT
easat-10674	554	33	servqual	servqual	ADJ
easat-10674	554	34	approach	approach	NOUN
easat-10674	554	35	on	on	ADP
easat-10674	554	36	sandakphu	sandakphu	NOUN
easat-10674	554	37	trail	trail	NOUN
easat-10674	554	38	,	,	PUNCT
easat-10674	554	39	west	west	PROPN
easat-10674	554	40	bengal	bengal	PROPN
easat-10674	554	41	,	,	PUNCT
easat-10674	554	42	india	india	PROPN
easat-10674	554	43	,	,	PUNCT
easat-10674	554	44	"	"	PUNCT
easat-10674	554	45	international	international	ADJ
easat-10674	554	46	journal	journal	NOUN
easat-10674	554	47	of	of	ADP
easat-10674	554	48	geoheritage	geoheritage	NOUN
easat-10674	554	49	and	and	CCONJ
easat-10674	554	50	parks	park	NOUN
easat-10674	554	51	,	,	PUNCT
easat-10674	554	52	vol	vol	NOUN
easat-10674	554	53	.	.	PROPN
easat-10674	555	1	11	11	NUM
easat-10674	555	2	,	,	PUNCT
easat-10674	555	3	no	no	INTJ
easat-10674	555	4	.	.	NOUN
easat-10674	555	5	2	2	NUM
easat-10674	555	6	,	,	PUNCT
easat-10674	555	7	pp	pp	ADJ
easat-10674	555	8	.	.	PUNCT
easat-10674	556	1	259	259	NUM
easat-10674	556	2	-	-	SYM
easat-10674	556	3	275	275	NUM
easat-10674	556	4	,	,	PUNCT
easat-10674	556	5	2023	2023	NUM
easat-10674	556	6	.	.	PUNCT
easat-10674	557	1	https://doi.org/10.1016/j.ijgeop.2023.04.001	https://doi.org/10.1016/j.ijgeop.2023.04.001	VERB
easat-10674	557	2	[	[	X
easat-10674	557	3	31	31	NUM
easat-10674	557	4	]	]	PUNCT
easat-10674	557	5	l.	l.	PROPN
easat-10674	557	6	ocampo	ocampo	PROPN
easat-10674	557	7	et	et	PROPN
easat-10674	557	8	al	al	PROPN
easat-10674	557	9	.	.	PROPN
easat-10674	557	10	,	,	PUNCT
easat-10674	557	11	"	"	PUNCT
easat-10674	557	12	public	public	ADJ
easat-10674	557	13	service	service	NOUN
easat-10674	557	14	quality	quality	NOUN
easat-10674	557	15	evaluation	evaluation	NOUN
easat-10674	557	16	with	with	ADP
easat-10674	557	17	servqual	servqual	ADJ
easat-10674	557	18	and	and	CCONJ
easat-10674	557	19	ahp	ahp	NOUN
easat-10674	557	20	-	-	PUNCT
easat-10674	557	21	topsis	topsis	NOUN
easat-10674	557	22	:	:	PUNCT
easat-10674	557	23	a	a	DET
easat-10674	557	24	case	case	NOUN
easat-10674	557	25	of	of	ADP
easat-10674	557	26	philippine	philippine	ADJ
easat-10674	557	27	government	government	NOUN
easat-10674	557	28	agencies	agency	NOUN
easat-10674	557	29	,	,	PUNCT
easat-10674	557	30	"	"	PUNCT
easat-10674	557	31	socio	socio	NOUN
easat-10674	557	32	-	-	PUNCT
easat-10674	557	33	economic	economic	ADJ
easat-10674	557	34	planning	planning	NOUN
easat-10674	557	35	sciences	science	NOUN
easat-10674	557	36	,	,	PUNCT
easat-10674	557	37	vol	vol	NOUN
easat-10674	557	38	.	.	PROPN
easat-10674	557	39	68	68	NUM
easat-10674	557	40	,	,	PUNCT
easat-10674	557	41	p.	p.	NOUN
easat-10674	557	42	100604	100604	NUM
easat-10674	557	43	,	,	PUNCT
easat-10674	557	44	2019	2019	NUM
easat-10674	557	45	.	.	PUNCT
easat-10674	558	1	https://doi.org/10.1016/j.seps.2017.12.002	https://doi.org/10.1016/j.seps.2017.12.002	NOUN
easat-10674	559	1	[	[	X
easat-10674	559	2	32	32	NUM
easat-10674	559	3	]	]	PUNCT
easat-10674	559	4	s.	s.	PROPN
easat-10674	559	5	afroj	afroj	PROPN
easat-10674	559	6	et	et	PROPN
easat-10674	559	7	al	al	PROPN
easat-10674	559	8	.	.	PROPN
easat-10674	559	9	,	,	PUNCT
easat-10674	559	10	"	"	PUNCT
easat-10674	559	11	assessing	assess	VERB
easat-10674	559	12	the	the	DET
easat-10674	559	13	municipal	municipal	ADJ
easat-10674	559	14	service	service	NOUN
easat-10674	559	15	quality	quality	NOUN
easat-10674	559	16	of	of	ADP
easat-10674	559	17	residential	residential	ADJ
easat-10674	559	18	neighborhoods	neighborhood	NOUN
easat-10674	559	19	based	base	VERB
easat-10674	559	20	on	on	ADP
easat-10674	559	21	servqual	servqual	PROPN
easat-10674	559	22	,	,	PUNCT
easat-10674	559	23	ahp	ahp	PROPN
easat-10674	559	24	and	and	CCONJ
easat-10674	559	25	citizen	citizen	PROPN
easat-10674	559	26	’s	’s	PART
easat-10674	559	27	score	score	NOUN
easat-10674	559	28	card	card	NOUN
easat-10674	559	29	:	:	PUNCT
easat-10674	559	30	a	a	DET
easat-10674	559	31	case	case	NOUN
easat-10674	559	32	study	study	NOUN
easat-10674	559	33	of	of	ADP
easat-10674	559	34	dhaka	dhaka	PROPN
easat-10674	559	35	north	north	PROPN
easat-10674	559	36	city	city	PROPN
easat-10674	559	37	corporation	corporation	PROPN
easat-10674	559	38	area	area	PROPN
easat-10674	559	39	,	,	PUNCT
easat-10674	559	40	bangladesh	bangladesh	NOUN
easat-10674	559	41	,	,	PUNCT
easat-10674	559	42	"	"	PUNCT
easat-10674	559	43	journal	journal	NOUN
easat-10674	559	44	of	of	ADP
easat-10674	559	45	urban	urban	ADJ
easat-10674	559	46	management	management	NOUN
easat-10674	559	47	,	,	PUNCT
easat-10674	559	48	vol	vol	NOUN
easat-10674	559	49	.	.	PROPN
easat-10674	559	50	10	10	NUM
easat-10674	559	51	,	,	PUNCT
easat-10674	559	52	no	no	INTJ
easat-10674	559	53	.	.	NOUN
easat-10674	559	54	3	3	NUM
easat-10674	559	55	,	,	PUNCT
easat-10674	559	56	pp	pp	ADJ
easat-10674	559	57	.	.	PUNCT
easat-10674	560	1	179	179	NUM
easat-10674	560	2	-	-	SYM
easat-10674	560	3	191	191	NUM
easat-10674	560	4	,	,	PUNCT
easat-10674	560	5	2021	2021	NUM
easat-10674	560	6	.	.	PUNCT
easat-10674	561	1	https://doi.org/10.1016/j.jum.2021.03.001	https://doi.org/10.1016/j.jum.2021.03.001	ADJ
easat-10674	561	2	[	[	X
easat-10674	561	3	33	33	NUM
easat-10674	561	4	]	]	PUNCT
easat-10674	561	5	w.	w.	PROPN
easat-10674	561	6	h.	h.	PROPN
easat-10674	561	7	delone	delone	PROPN
easat-10674	561	8	and	and	CCONJ
easat-10674	561	9	e.	e.	PROPN
easat-10674	561	10	r.	r.	PROPN
easat-10674	561	11	mclean	mclean	PROPN
easat-10674	561	12	,	,	PUNCT
easat-10674	561	13	"	"	PUNCT
easat-10674	561	14	the	the	DET
easat-10674	561	15	delone	delone	NOUN
easat-10674	561	16	and	and	CCONJ
easat-10674	561	17	mclean	mclean	PROPN
easat-10674	561	18	model	model	NOUN
easat-10674	561	19	of	of	ADP
easat-10674	561	20	information	information	NOUN
easat-10674	561	21	systems	system	NOUN
easat-10674	561	22	success	success	NOUN
easat-10674	561	23	:	:	PUNCT
easat-10674	561	24	a	a	DET
easat-10674	561	25	ten	ten	NUM
easat-10674	561	26	-	-	PUNCT
easat-10674	561	27	year	year	NOUN
easat-10674	561	28	update	update	NOUN
easat-10674	561	29	,	,	PUNCT
easat-10674	561	30	"	"	PUNCT
easat-10674	561	31	journal	journal	NOUN
easat-10674	561	32	of	of	ADP
easat-10674	561	33	management	management	NOUN
easat-10674	561	34	information	information	NOUN
easat-10674	561	35	systems	system	NOUN
easat-10674	561	36	,	,	PUNCT
easat-10674	561	37	vol	vol	NOUN
easat-10674	561	38	.	.	PROPN
easat-10674	561	39	19	19	NUM
easat-10674	561	40	,	,	PUNCT
easat-10674	561	41	no	no	INTJ
easat-10674	561	42	.	.	NOUN
easat-10674	561	43	4	4	NUM
easat-10674	561	44	,	,	PUNCT
easat-10674	561	45	pp	pp	ADJ
easat-10674	561	46	.	.	PUNCT
easat-10674	562	1	9	9	NUM
easat-10674	562	2	-	-	SYM
easat-10674	562	3	30	30	NUM
easat-10674	562	4	,	,	PUNCT
easat-10674	562	5	2003	2003	NUM
easat-10674	562	6	.	.	PUNCT
easat-10674	562	7	https://doi.org/10.1080/07421222.2003.11045748	https://doi.org/10.1080/07421222.2003.11045748	PUNCT
easat-10674	563	1	[	[	X
easat-10674	563	2	34	34	NUM
easat-10674	563	3	]	]	PUNCT
easat-10674	563	4	m.	m.	NOUN
easat-10674	563	5	shim	shim	NOUN
easat-10674	563	6	and	and	CCONJ
easat-10674	563	7	h.	h.	PROPN
easat-10674	563	8	s.	s.	PROPN
easat-10674	563	9	jo	jo	PROPN
easat-10674	563	10	,	,	PUNCT
easat-10674	563	11	"	"	PUNCT
easat-10674	563	12	what	what	PRON
easat-10674	563	13	quality	quality	NOUN
easat-10674	563	14	factors	factor	NOUN
easat-10674	563	15	matter	matter	VERB
easat-10674	563	16	in	in	ADP
easat-10674	563	17	enhancing	enhance	VERB
easat-10674	563	18	the	the	DET
easat-10674	563	19	perceived	perceive	VERB
easat-10674	563	20	benefits	benefit	NOUN
easat-10674	563	21	of	of	ADP
easat-10674	563	22	online	online	ADJ
easat-10674	563	23	health	health	NOUN
easat-10674	563	24	information	information	NOUN
easat-10674	563	25	sites	site	NOUN
easat-10674	563	26	?	?	PUNCT
easat-10674	564	1	application	application	NOUN
easat-10674	564	2	of	of	ADP
easat-10674	564	3	the	the	DET
easat-10674	564	4	updated	update	VERB
easat-10674	564	5	delone	delone	NOUN
easat-10674	564	6	and	and	CCONJ
easat-10674	564	7	mclean	mclean	PROPN
easat-10674	564	8	information	information	PROPN
easat-10674	564	9	systems	systems	PROPN
easat-10674	564	10	success	success	NOUN
easat-10674	564	11	model	model	NOUN
easat-10674	564	12	,	,	PUNCT
easat-10674	564	13	"	"	PUNCT
easat-10674	564	14	international	international	ADJ
easat-10674	564	15	journal	journal	NOUN
easat-10674	564	16	of	of	ADP
easat-10674	564	17	medical	medical	ADJ
easat-10674	564	18	informatics	informatic	NOUN
easat-10674	564	19	,	,	PUNCT
easat-10674	564	20	vol	vol	NOUN
easat-10674	564	21	.	.	PROPN
easat-10674	564	22	137	137	NUM
easat-10674	564	23	,	,	PUNCT
easat-10674	564	24	p.	p.	NOUN
easat-10674	564	25	104093	104093	NUM
easat-10674	564	26	,	,	PUNCT
easat-10674	564	27	2020	2020	NUM
easat-10674	564	28	.	.	PUNCT
easat-10674	565	1	https://doi.org/10.1016/j.ijmedinf.2020.104093	https://doi.org/10.1016/j.ijmedinf.2020.104093	NOUN
easat-10674	565	2	[	[	X
easat-10674	565	3	35	35	NUM
easat-10674	565	4	]	]	PUNCT
easat-10674	565	5	m.	m.	NOUN
easat-10674	565	6	s.	s.	PROPN
easat-10674	565	7	hassan	hassan	PROPN
easat-10674	565	8	,	,	PUNCT
easat-10674	565	9	m.	m.	PROPN
easat-10674	565	10	a.	a.	PROPN
easat-10674	565	11	islam	islam	PROPN
easat-10674	565	12	,	,	PUNCT
easat-10674	565	13	m.	m.	PROPN
easat-10674	565	14	f.	f.	PROPN
easat-10674	565	15	yusof	yusof	PROPN
easat-10674	565	16	,	,	PUNCT
easat-10674	565	17	and	and	CCONJ
easat-10674	565	18	h.	h.	PROPN
easat-10674	565	19	nasir	nasir	PROPN
easat-10674	565	20	,	,	PUNCT
easat-10674	565	21	"	"	PUNCT
easat-10674	565	22	users	user	NOUN
easat-10674	565	23	’	'	PUNCT
easat-10674	565	24	fintech	fintech	NOUN
easat-10674	565	25	services	service	NOUN
easat-10674	565	26	acceptance	acceptance	NOUN
easat-10674	565	27	:	:	PUNCT
easat-10674	565	28	a	a	DET
easat-10674	565	29	cross	cross	ADJ
easat-10674	565	30	-	-	ADJ
easat-10674	565	31	sectional	sectional	ADJ
easat-10674	565	32	study	study	NOUN
easat-10674	565	33	on	on	ADP
easat-10674	565	34	malaysian	malaysian	ADJ
easat-10674	565	35	insurance	insurance	PROPN
easat-10674	565	36	&	&	CCONJ
easat-10674	565	37	takaful	takaful	ADJ
easat-10674	565	38	industry	industry	NOUN
easat-10674	565	39	,	,	PUNCT
easat-10674	565	40	"	"	PUNCT
easat-10674	565	41	heliyon	heliyon	NOUN
easat-10674	565	42	,	,	PUNCT
easat-10674	565	43	vol	vol	NOUN
easat-10674	565	44	.	.	PROPN
easat-10674	565	45	9	9	NUM
easat-10674	565	46	,	,	PUNCT
easat-10674	565	47	no	no	INTJ
easat-10674	565	48	.	.	NOUN
easat-10674	565	49	11	11	NUM
easat-10674	565	50	,	,	PUNCT
easat-10674	565	51	p.	p.	NOUN
easat-10674	565	52	e21130	e21130	NOUN
easat-10674	565	53	,	,	PUNCT
easat-10674	565	54	2023	2023	NUM
easat-10674	565	55	.	.	PUNCT
easat-10674	566	1	https://doi.org/10.1016/j.heliyon.2023.e21130	https://doi.org/10.1016/j.heliyon.2023.e21130	PROPN
easat-10674	567	1	[	[	X
easat-10674	567	2	36	36	NUM
easat-10674	567	3	]	]	PUNCT
easat-10674	567	4	a.	a.	NOUN
easat-10674	567	5	lutfi	lutfi	PROPN
easat-10674	567	6	,	,	PUNCT
easat-10674	567	7	"	"	PUNCT
easat-10674	567	8	factors	factor	NOUN
easat-10674	567	9	affecting	affect	VERB
easat-10674	567	10	the	the	DET
easat-10674	567	11	success	success	NOUN
easat-10674	567	12	of	of	ADP
easat-10674	567	13	accounting	accounting	NOUN
easat-10674	567	14	information	information	NOUN
easat-10674	567	15	system	system	NOUN
easat-10674	567	16	from	from	ADP
easat-10674	567	17	the	the	DET
easat-10674	567	18	lens	lens	NOUN
easat-10674	567	19	of	of	ADP
easat-10674	567	20	delone	delone	PROPN
easat-10674	567	21	and	and	CCONJ
easat-10674	567	22	mclean	mclean	PROPN
easat-10674	567	23	is	be	AUX
easat-10674	567	24	model	model	NOUN
easat-10674	567	25	,	,	PUNCT
easat-10674	567	26	"	"	PUNCT
easat-10674	567	27	international	international	ADJ
easat-10674	567	28	journal	journal	NOUN
easat-10674	567	29	of	of	ADP
easat-10674	567	30	information	information	NOUN
easat-10674	567	31	management	management	NOUN
easat-10674	567	32	data	datum	NOUN
easat-10674	567	33	insights	insight	NOUN
easat-10674	567	34	,	,	PUNCT
easat-10674	567	35	vol	vol	NOUN
easat-10674	567	36	.	.	PROPN
easat-10674	568	1	3	3	NUM
easat-10674	568	2	,	,	PUNCT
easat-10674	568	3	no	no	INTJ
easat-10674	568	4	.	.	NOUN
easat-10674	568	5	2	2	NUM
easat-10674	568	6	,	,	PUNCT
easat-10674	568	7	p.	p.	NOUN
easat-10674	568	8	100202	100202	NUM
easat-10674	568	9	,	,	PUNCT
easat-10674	568	10	2023	2023	NUM
easat-10674	568	11	.	.	PUNCT
easat-10674	569	1	https://doi.org/10.1016/j.jjimei.2023.100202	https://doi.org/10.1016/j.jjimei.2023.100202	NOUN
easat-10674	569	2	[	[	X
easat-10674	569	3	37	37	NUM
easat-10674	569	4	]	]	X
easat-10674	569	5	c.	c.	PROPN
easat-10674	569	6	tam	tam	PROPN
easat-10674	569	7	and	and	CCONJ
easat-10674	569	8	t.	t.	PROPN
easat-10674	569	9	oliveira	oliveira	PROPN
easat-10674	569	10	,	,	PUNCT
easat-10674	569	11	"	"	PUNCT
easat-10674	569	12	understanding	understand	VERB
easat-10674	569	13	the	the	DET
easat-10674	569	14	impact	impact	NOUN
easat-10674	569	15	of	of	ADP
easat-10674	569	16	m	m	NOUN
easat-10674	569	17	-	-	NOUN
easat-10674	569	18	banking	banking	NOUN
easat-10674	569	19	on	on	ADP
easat-10674	569	20	individual	individual	ADJ
easat-10674	569	21	performance	performance	NOUN
easat-10674	569	22	:	:	PUNCT
easat-10674	569	23	delone	delone	PROPN
easat-10674	569	24	&	&	CCONJ
easat-10674	569	25	mclean	mclean	PROPN
easat-10674	569	26	and	and	CCONJ
easat-10674	569	27	ttf	ttf	PROPN
easat-10674	569	28	perspective	perspective	NOUN
easat-10674	569	29	,	,	PUNCT
easat-10674	569	30	"	"	PUNCT
easat-10674	569	31	computers	computer	NOUN
easat-10674	569	32	in	in	ADP
easat-10674	569	33	human	human	ADJ
easat-10674	569	34	behavior	behavior	NOUN
easat-10674	569	35	,	,	PUNCT
easat-10674	569	36	vol	vol	NOUN
easat-10674	569	37	.	.	PROPN
easat-10674	569	38	61	61	NUM
easat-10674	569	39	,	,	PUNCT
easat-10674	569	40	pp	pp	ADJ
easat-10674	569	41	.	.	PUNCT
easat-10674	570	1	233	233	NUM
easat-10674	570	2	-	-	SYM
easat-10674	570	3	244	244	NUM
easat-10674	570	4	,	,	PUNCT
easat-10674	570	5	2016	2016	NUM
easat-10674	570	6	.	.	PUNCT
easat-10674	571	1	https://doi.org/10.1016/j.chb.2016.03.016	https://doi.org/10.1016/j.chb.2016.03.016	PROPN
easat-10674	572	1	[	[	X
easat-10674	572	2	38	38	NUM
easat-10674	572	3	]	]	PUNCT
easat-10674	572	4	a.	a.	NOUN
easat-10674	572	5	h.	h.	PROPN
easat-10674	572	6	aldholay	aldholay	PROPN
easat-10674	572	7	,	,	PUNCT
easat-10674	572	8	o.	o.	PROPN
easat-10674	572	9	isaac	isaac	PROPN
easat-10674	572	10	,	,	PUNCT
easat-10674	572	11	z.	z.	PROPN
easat-10674	572	12	abdullah	abdullah	PROPN
easat-10674	572	13	,	,	PUNCT
easat-10674	572	14	and	and	CCONJ
easat-10674	572	15	t.	t.	PROPN
easat-10674	572	16	ramayah	ramayah	NOUN
easat-10674	572	17	,	,	PUNCT
easat-10674	572	18	"	"	PUNCT
easat-10674	572	19	the	the	DET
easat-10674	572	20	role	role	NOUN
easat-10674	572	21	of	of	ADP
easat-10674	572	22	transformational	transformational	ADJ
easat-10674	572	23	leadership	leadership	NOUN
easat-10674	572	24	as	as	ADP
easat-10674	572	25	a	a	DET
easat-10674	572	26	mediating	mediate	VERB
easat-10674	572	27	variable	variable	NOUN
easat-10674	572	28	in	in	ADP
easat-10674	572	29	delone	delone	PROPN
easat-10674	572	30	and	and	CCONJ
easat-10674	572	31	mclean	mclean	PROPN
easat-10674	572	32	information	information	NOUN
easat-10674	572	33	system	system	NOUN
easat-10674	572	34	success	success	NOUN
easat-10674	572	35	model	model	NOUN
easat-10674	572	36	:	:	PUNCT
easat-10674	572	37	the	the	DET
easat-10674	572	38	context	context	NOUN
easat-10674	572	39	of	of	ADP
easat-10674	572	40	online	online	ADJ
easat-10674	572	41	learning	learn	VERB
easat-10674	572	42	usage	usage	NOUN
easat-10674	572	43	in	in	ADP
easat-10674	572	44	yemen	yemen	PROPN
easat-10674	572	45	,	,	PUNCT
easat-10674	572	46	"	"	PUNCT
easat-10674	572	47	telematics	telematic	NOUN
easat-10674	572	48	and	and	CCONJ
easat-10674	572	49	informatics	informatic	NOUN
easat-10674	572	50	,	,	PUNCT
easat-10674	572	51	vol	vol	NOUN
easat-10674	572	52	.	.	PROPN
easat-10674	572	53	35	35	NUM
easat-10674	572	54	,	,	PUNCT
easat-10674	572	55	no	no	INTJ
easat-10674	572	56	.	.	NOUN
easat-10674	572	57	5	5	NUM
easat-10674	572	58	,	,	PUNCT
easat-10674	572	59	pp	pp	ADJ
easat-10674	572	60	.	.	PUNCT
easat-10674	573	1	1421	1421	NUM
easat-10674	573	2	-	-	SYM
easat-10674	573	3	1437	1437	NUM
easat-10674	573	4	,	,	PUNCT
easat-10674	573	5	2018	2018	NUM
easat-10674	573	6	.	.	PUNCT
easat-10674	574	1	https://doi.org/10.1016/j.tele.2018.03.012	https://doi.org/10.1016/j.tele.2018.03.012	PROPN
easat-10674	575	1	[	[	X
easat-10674	575	2	39	39	NUM
easat-10674	575	3	]	]	PUNCT
easat-10674	575	4	s.	s.	PROPN
easat-10674	575	5	zheng	zheng	PROPN
easat-10674	575	6	,	,	PUNCT
easat-10674	575	7	z.	z.	PROPN
easat-10674	575	8	yahya	yahya	PROPN
easat-10674	575	9	,	,	PUNCT
easat-10674	575	10	l.	l.	PROPN
easat-10674	575	11	wang	wang	PROPN
easat-10674	575	12	,	,	PUNCT
easat-10674	575	13	r.	r.	PROPN
easat-10674	575	14	zhang	zhang	PROPN
easat-10674	575	15	,	,	PUNCT
easat-10674	575	16	and	and	CCONJ
easat-10674	575	17	a.	a.	PROPN
easat-10674	575	18	n.	n.	PROPN
easat-10674	575	19	hoshyar	hoshyar	PROPN
easat-10674	575	20	,	,	PUNCT
easat-10674	575	21	"	"	PUNCT
easat-10674	575	22	multiheaded	multiheade	VERB
easat-10674	575	23	deep	deep	ADJ
easat-10674	575	24	learning	learn	VERB
easat-10674	575	25	chatbot	chatbot	NOUN
easat-10674	575	26	for	for	ADP
easat-10674	575	27	increasing	increase	VERB
easat-10674	575	28	production	production	NOUN
easat-10674	575	29	and	and	CCONJ
easat-10674	575	30	marketing	marketing	NOUN
easat-10674	575	31	,	,	PUNCT
easat-10674	575	32	"	"	PUNCT
easat-10674	575	33	information	information	NOUN
easat-10674	575	34	processing	processing	NOUN
easat-10674	575	35	&	&	CCONJ
easat-10674	575	36	management	management	NOUN
easat-10674	575	37	,	,	PUNCT
easat-10674	575	38	vol	vol	NOUN
easat-10674	575	39	.	.	PROPN
easat-10674	576	1	60	60	NUM
easat-10674	576	2	,	,	PUNCT
easat-10674	576	3	no	no	INTJ
easat-10674	576	4	.	.	NOUN
easat-10674	576	5	5	5	NUM
easat-10674	576	6	,	,	PUNCT
easat-10674	576	7	p.	p.	NOUN
easat-10674	576	8	103446	103446	NUM
easat-10674	576	9	,	,	PUNCT
easat-10674	576	10	2023	2023	NUM
easat-10674	576	11	.	.	PUNCT
easat-10674	577	1	https://doi.org/10.1016/j.ipm.2023.103446	https://doi.org/10.1016/j.ipm.2023.103446	PUNCT
easat-10674	578	1	[	[	X
easat-10674	578	2	40	40	NUM
easat-10674	578	3	]	]	PUNCT
easat-10674	578	4	w.	w.	PROPN
easat-10674	578	5	liu	liu	PROPN
easat-10674	578	6	,	,	PUNCT
easat-10674	578	7	m.	m.	PROPN
easat-10674	578	8	jiang	jiang	PROPN
easat-10674	578	9	,	,	PUNCT
easat-10674	578	10	w.	w.	PROPN
easat-10674	578	11	li	li	PROPN
easat-10674	578	12	,	,	PUNCT
easat-10674	578	13	and	and	CCONJ
easat-10674	578	14	j.	j.	PROPN
easat-10674	578	15	mou	mou	PROPN
easat-10674	578	16	,	,	PUNCT
easat-10674	578	17	"	"	PUNCT
easat-10674	578	18	how	how	SCONJ
easat-10674	578	19	does	do	AUX
easat-10674	578	20	the	the	DET
easat-10674	578	21	anthropomorphism	anthropomorphism	NOUN
easat-10674	578	22	of	of	ADP
easat-10674	578	23	ai	ai	PROPN
easat-10674	578	24	chatbots	chatbot	NOUN
easat-10674	578	25	facilitate	facilitate	NOUN
easat-10674	578	26	users	user	NOUN
easat-10674	578	27	'	'	PART
easat-10674	578	28	reuse	reuse	NOUN
easat-10674	578	29	intention	intention	NOUN
easat-10674	578	30	in	in	ADP
easat-10674	578	31	online	online	ADJ
easat-10674	578	32	health	health	NOUN
easat-10674	578	33	consultation	consultation	NOUN
easat-10674	578	34	services	service	NOUN
easat-10674	578	35	?	?	PUNCT
easat-10674	579	1	the	the	DET
easat-10674	579	2	moderating	moderate	VERB
easat-10674	579	3	role	role	NOUN
easat-10674	579	4	of	of	ADP
easat-10674	579	5	disease	disease	NOUN
easat-10674	579	6	severity	severity	NOUN
easat-10674	579	7	,	,	PUNCT
easat-10674	579	8	"	"	PUNCT
easat-10674	579	9	technological	technological	ADJ
easat-10674	579	10	forecasting	forecasting	NOUN
easat-10674	579	11	and	and	CCONJ
easat-10674	579	12	social	social	ADJ
easat-10674	579	13	change	change	NOUN
easat-10674	579	14	,	,	PUNCT
easat-10674	579	15	vol	vol	NOUN
easat-10674	579	16	.	.	NOUN
easat-10674	579	17	203	203	NUM
easat-10674	579	18	,	,	PUNCT
easat-10674	579	19	p.	p.	NOUN
easat-10674	579	20	123407	123407	NUM
easat-10674	579	21	,	,	PUNCT
easat-10674	579	22	2024	2024	NUM
easat-10674	579	23	.	.	PUNCT
easat-10674	580	1	https://doi.org/10.1016/j.techfore.2024.123407	https://doi.org/10.1016/j.techfore.2024.123407	NOUN
easat-10674	580	2	[	[	X
easat-10674	580	3	41	41	NUM
easat-10674	580	4	]	]	X
easat-10674	580	5	y.	y.	PROPN
easat-10674	580	6	xu	xu	PROPN
easat-10674	580	7	,	,	PUNCT
easat-10674	580	8	n.	n.	PROPN
easat-10674	580	9	niu	niu	PROPN
easat-10674	580	10	,	,	PUNCT
easat-10674	580	11	and	and	CCONJ
easat-10674	580	12	z.	z.	PROPN
easat-10674	580	13	zhao	zhao	PROPN
easat-10674	580	14	,	,	PUNCT
easat-10674	580	15	"	"	PUNCT
easat-10674	580	16	dissecting	dissect	VERB
easat-10674	580	17	the	the	DET
easat-10674	580	18	mixed	mixed	ADJ
easat-10674	580	19	effects	effect	NOUN
easat-10674	580	20	of	of	ADP
easat-10674	580	21	human	human	ADJ
easat-10674	580	22	-	-	PUNCT
easat-10674	580	23	customer	customer	NOUN
easat-10674	580	24	service	service	NOUN
easat-10674	580	25	chatbot	chatbot	NOUN
easat-10674	580	26	interaction	interaction	NOUN
easat-10674	580	27	on	on	ADP
easat-10674	580	28	customer	customer	NOUN
easat-10674	580	29	satisfaction	satisfaction	NOUN
easat-10674	580	30	:	:	PUNCT
easat-10674	580	31	an	an	DET
easat-10674	580	32	explanation	explanation	NOUN
easat-10674	580	33	from	from	ADP
easat-10674	580	34	temporal	temporal	ADJ
easat-10674	580	35	and	and	CCONJ
easat-10674	580	36	conversational	conversational	ADJ
easat-10674	580	37	cues	cue	NOUN
easat-10674	580	38	,	,	PUNCT
easat-10674	580	39	"	"	PUNCT
easat-10674	580	40	journal	journal	NOUN
easat-10674	580	41	of	of	ADP
easat-10674	580	42	retailing	retailing	NOUN
easat-10674	580	43	and	and	CCONJ
easat-10674	580	44	consumer	consumer	NOUN
easat-10674	580	45	services	service	NOUN
easat-10674	580	46	,	,	PUNCT
easat-10674	580	47	vol	vol	NOUN
easat-10674	580	48	.	.	PROPN
easat-10674	580	49	74	74	NUM
easat-10674	580	50	,	,	PUNCT
easat-10674	580	51	p.	p.	NOUN
easat-10674	580	52	103417	103417	NUM
easat-10674	580	53	,	,	PUNCT
easat-10674	580	54	2023	2023	NUM
easat-10674	580	55	.	.	PUNCT
easat-10674	581	1	https://doi.org/10.1016/j.jretconser.2023.103417	https://doi.org/10.1016/j.jretconser.2023.103417	PROPN
easat-10674	581	2	[	[	X
easat-10674	581	3	42	42	NUM
easat-10674	581	4	]	]	PUNCT
easat-10674	581	5	q.	q.	PROPN
easat-10674	581	6	chen	chen	PROPN
easat-10674	581	7	,	,	PUNCT
easat-10674	581	8	y.	y.	PROPN
easat-10674	581	9	gong	gong	PROPN
easat-10674	581	10	,	,	PUNCT
easat-10674	581	11	y.	y.	PROPN
easat-10674	581	12	lu	lu	PROPN
easat-10674	581	13	,	,	PUNCT
easat-10674	581	14	and	and	CCONJ
easat-10674	581	15	j.	j.	PROPN
easat-10674	581	16	tang	tang	PROPN
easat-10674	581	17	,	,	PUNCT
easat-10674	581	18	"	"	PUNCT
easat-10674	581	19	classifying	classify	VERB
easat-10674	581	20	and	and	CCONJ
easat-10674	581	21	measuring	measure	VERB
easat-10674	581	22	the	the	DET
easat-10674	581	23	service	service	NOUN
easat-10674	581	24	quality	quality	NOUN
easat-10674	581	25	of	of	ADP
easat-10674	581	26	ai	ai	ADJ
easat-10674	581	27	chatbot	chatbot	NOUN
easat-10674	581	28	in	in	ADP
easat-10674	581	29	frontline	frontline	NOUN
easat-10674	581	30	service	service	NOUN
easat-10674	581	31	,	,	PUNCT
easat-10674	581	32	"	"	PUNCT
easat-10674	581	33	journal	journal	NOUN
easat-10674	581	34	of	of	ADP
easat-10674	581	35	business	business	NOUN
easat-10674	581	36	research	research	NOUN
easat-10674	581	37	,	,	PUNCT
easat-10674	581	38	vol	vol	NOUN
easat-10674	581	39	.	.	PROPN
easat-10674	581	40	145	145	NUM
easat-10674	581	41	,	,	PUNCT
easat-10674	581	42	pp	pp	ADJ
easat-10674	581	43	.	.	PUNCT
easat-10674	582	1	552	552	NUM
easat-10674	582	2	-	-	SYM
easat-10674	582	3	568	568	NUM
easat-10674	582	4	,	,	PUNCT
easat-10674	582	5	2022	2022	NUM
easat-10674	582	6	.	.	PUNCT
easat-10674	583	1	https://doi.org/10.1016/j.jbusres.2022.02.088	https://doi.org/10.1016/j.jbusres.2022.02.088	PRON
easat-10674	584	1	[	[	X
easat-10674	584	2	43	43	NUM
easat-10674	584	3	]	]	X
easat-10674	585	1	g.	g.	PROPN
easat-10674	585	2	a.	a.	PROPN
easat-10674	585	3	churchill	churchill	PROPN
easat-10674	585	4	jr	jr	PROPN
easat-10674	585	5	,	,	PUNCT
easat-10674	585	6	"	"	PUNCT
easat-10674	585	7	a	a	DET
easat-10674	585	8	paradigm	paradigm	NOUN
easat-10674	585	9	for	for	ADP
easat-10674	585	10	developing	develop	VERB
easat-10674	585	11	better	well	ADJ
easat-10674	585	12	measures	measure	NOUN
easat-10674	585	13	of	of	ADP
easat-10674	585	14	marketing	marketing	NOUN
easat-10674	585	15	constructs	construct	NOUN
easat-10674	585	16	,	,	PUNCT
easat-10674	585	17	"	"	PUNCT
easat-10674	585	18	journal	journal	NOUN
easat-10674	585	19	of	of	ADP
easat-10674	585	20	marketing	marketing	NOUN
easat-10674	585	21	research	research	NOUN
easat-10674	585	22	,	,	PUNCT
easat-10674	585	23	vol	vol	NOUN
easat-10674	585	24	.	.	PROPN
easat-10674	585	25	16	16	NUM
easat-10674	585	26	,	,	PUNCT
easat-10674	585	27	no	no	INTJ
easat-10674	585	28	.	.	NOUN
easat-10674	585	29	1	1	NUM
easat-10674	585	30	,	,	PUNCT
easat-10674	585	31	pp	pp	ADJ
easat-10674	585	32	.	.	PUNCT
easat-10674	586	1	64	64	NUM
easat-10674	586	2	-	-	SYM
easat-10674	586	3	73	73	NUM
easat-10674	586	4	,	,	PUNCT
easat-10674	586	5	1979	1979	NUM
easat-10674	586	6	.	.	PUNCT
easat-10674	587	1	https://doi.org/10.2307/3150876	https://doi.org/10.2307/3150876	NUM
easat-10674	588	1	[	[	X
easat-10674	588	2	44	44	NUM
easat-10674	588	3	]	]	PUNCT
easat-10674	588	4	j.	j.	PROPN
easat-10674	588	5	c.	c.	PROPN
easat-10674	588	6	anderson	anderson	PROPN
easat-10674	588	7	and	and	CCONJ
easat-10674	588	8	d.	d.	PROPN
easat-10674	588	9	w.	w.	PROPN
easat-10674	588	10	gerbing	gerbing	PROPN
easat-10674	588	11	,	,	PUNCT
easat-10674	588	12	"	"	PUNCT
easat-10674	588	13	structural	structural	ADJ
easat-10674	588	14	equation	equation	NOUN
easat-10674	588	15	modeling	modeling	NOUN
easat-10674	588	16	in	in	ADP
easat-10674	588	17	practice	practice	NOUN
easat-10674	588	18	:	:	PUNCT
easat-10674	588	19	a	a	DET
easat-10674	588	20	review	review	NOUN
easat-10674	588	21	and	and	CCONJ
easat-10674	588	22	recommended	recommend	VERB
easat-10674	588	23	two	two	NUM
easat-10674	588	24	-	-	PUNCT
easat-10674	588	25	step	step	NOUN
easat-10674	588	26	approach	approach	NOUN
easat-10674	588	27	,	,	PUNCT
easat-10674	588	28	"	"	PUNCT
easat-10674	588	29	psychological	psychological	ADJ
easat-10674	588	30	bulletin	bulletin	NOUN
easat-10674	588	31	,	,	PUNCT
easat-10674	588	32	vol	vol	NOUN
easat-10674	588	33	.	.	PROPN
easat-10674	588	34	103	103	NUM
easat-10674	588	35	,	,	PUNCT
easat-10674	588	36	no	no	INTJ
easat-10674	588	37	.	.	NOUN
easat-10674	588	38	3	3	NUM
easat-10674	588	39	,	,	PUNCT
easat-10674	588	40	pp	pp	ADJ
easat-10674	588	41	.	.	PUNCT
easat-10674	589	1	411	411	NUM
easat-10674	589	2	-	-	SYM
easat-10674	589	3	423	423	NUM
easat-10674	589	4	,	,	PUNCT
easat-10674	589	5	1988	1988	NUM
easat-10674	589	6	.	.	PUNCT
easat-10674	590	1	https://doi.org/10.1037/0033-2909.103.3.411	https://doi.org/10.1037/0033-2909.103.3.411	NOUN
easat-10674	591	1	[	[	X
easat-10674	591	2	45	45	NUM
easat-10674	591	3	]	]	PUNCT
easat-10674	591	4	j.	j.	PROPN
easat-10674	591	5	f.	f.	PROPN
easat-10674	591	6	hair	hair	PROPN
easat-10674	591	7	,	,	PUNCT
easat-10674	591	8	g.	g.	PROPN
easat-10674	591	9	t.	t.	PROPN
easat-10674	591	10	m.	m.	PROPN
easat-10674	591	11	hult	hult	PROPN
easat-10674	591	12	,	,	PUNCT
easat-10674	591	13	c.	c.	PROPN
easat-10674	591	14	m.	m.	PROPN
easat-10674	591	15	ringle	ringle	PROPN
easat-10674	591	16	,	,	PUNCT
easat-10674	591	17	and	and	CCONJ
easat-10674	591	18	m.	m.	NOUN
easat-10674	591	19	sarstedt	sarstedt	PROPN
easat-10674	591	20	,	,	PUNCT
easat-10674	591	21	a	a	DET
easat-10674	591	22	primer	primer	NOUN
easat-10674	591	23	on	on	ADP
easat-10674	591	24	partial	partial	ADJ
easat-10674	591	25	least	least	ADJ
easat-10674	591	26	squares	square	NOUN
easat-10674	591	27	structural	structural	ADJ
easat-10674	591	28	equation	equation	NOUN
easat-10674	591	29	modeling	modeling	NOUN
easat-10674	591	30	(	(	PUNCT
easat-10674	591	31	pls	pls	INTJ
easat-10674	591	32	-	-	PUNCT
easat-10674	591	33	sem	sem	NOUN
easat-10674	591	34	)	)	PUNCT
easat-10674	591	35	,	,	PUNCT
easat-10674	592	1	2nd	2nd	ADJ
easat-10674	592	2	ed	ed	NOUN
easat-10674	592	3	.	.	PROPN
easat-10674	593	1	thousand	thousand	NUM
easat-10674	593	2	oaks	oak	NOUN
easat-10674	593	3	,	,	PUNCT
easat-10674	593	4	ca	can	AUX
easat-10674	593	5	:	:	PUNCT
easat-10674	593	6	sage	sage	NOUN
easat-10674	593	7	publications	publication	NOUN
easat-10674	593	8	,	,	PUNCT
easat-10674	593	9	2017	2017	NUM
easat-10674	593	10	.	.	PUNCT
easat-10674	594	1	[	[	X
easat-10674	594	2	46	46	NUM
easat-10674	594	3	]	]	X
easat-10674	594	4	n.	n.	PROPN
easat-10674	594	5	cai	cai	PROPN
easat-10674	594	6	,	,	PUNCT
easat-10674	594	7	s.	s.	PROPN
easat-10674	594	8	gao	gao	PROPN
easat-10674	594	9	,	,	PUNCT
easat-10674	594	10	and	and	CCONJ
easat-10674	594	11	j.	j.	PROPN
easat-10674	594	12	yan	yan	PROPN
easat-10674	594	13	,	,	PUNCT
easat-10674	594	14	"	"	PUNCT
easat-10674	594	15	how	how	SCONJ
easat-10674	594	16	the	the	DET
easat-10674	594	17	communication	communication	NOUN
easat-10674	594	18	style	style	NOUN
easat-10674	594	19	of	of	ADP
easat-10674	594	20	chatbots	chatbot	NOUN
easat-10674	594	21	influences	influence	VERB
easat-10674	594	22	consumers	consumer	NOUN
easat-10674	594	23	’	'	PUNCT
easat-10674	594	24	satisfaction	satisfaction	NOUN
easat-10674	594	25	,	,	PUNCT
easat-10674	594	26	trust	trust	NOUN
easat-10674	594	27	,	,	PUNCT
easat-10674	594	28	and	and	CCONJ
easat-10674	594	29	engagement	engagement	NOUN
easat-10674	594	30	in	in	ADP
easat-10674	594	31	the	the	DET
easat-10674	594	32	context	context	NOUN
easat-10674	594	33	of	of	ADP
easat-10674	594	34	service	service	NOUN
easat-10674	594	35	failure	failure	NOUN
easat-10674	594	36	,	,	PUNCT
easat-10674	594	37	"	"	PUNCT
easat-10674	594	38	humanities	humanity	NOUN
easat-10674	594	39	and	and	CCONJ
easat-10674	594	40	social	social	ADJ
easat-10674	594	41	sciences	science	NOUN
easat-10674	594	42	communications	communication	NOUN
easat-10674	594	43	,	,	PUNCT
easat-10674	594	44	vol	vol	NOUN
easat-10674	594	45	.	.	PROPN
easat-10674	594	46	11	11	NUM
easat-10674	594	47	,	,	PUNCT
easat-10674	594	48	p.	p.	NOUN
easat-10674	594	49	687	687	NUM
easat-10674	594	50	,	,	PUNCT
easat-10674	594	51	2024	2024	NUM
easat-10674	594	52	.	.	PUNCT
easat-10674	594	53	https://doi.org/10.1057/s41599-024-03212-0	https://doi.org/10.1057/s41599-024-03212-0	NUM
easat-10674	595	1	[	[	X
easat-10674	595	2	47	47	NUM
easat-10674	595	3	]	]	PUNCT
easat-10674	595	4	l.	l.	PROPN
easat-10674	595	5	ciechanowski	ciechanowski	PROPN
easat-10674	595	6	,	,	PUNCT
easat-10674	595	7	a.	a.	NOUN
easat-10674	595	8	przegalinska	przegalinska	NOUN
easat-10674	595	9	,	,	PUNCT
easat-10674	595	10	m.	m.	NOUN
easat-10674	595	11	magnuski	magnuski	NOUN
easat-10674	595	12	,	,	PUNCT
easat-10674	595	13	and	and	CCONJ
easat-10674	595	14	p.	p.	PROPN
easat-10674	595	15	gloor	gloor	NOUN
easat-10674	595	16	,	,	PUNCT
easat-10674	595	17	"	"	PUNCT
easat-10674	595	18	in	in	ADP
easat-10674	595	19	the	the	DET
easat-10674	595	20	shades	shade	NOUN
easat-10674	595	21	of	of	ADP
easat-10674	595	22	the	the	DET
easat-10674	595	23	uncanny	uncanny	ADJ
easat-10674	595	24	valley	valley	NOUN
easat-10674	595	25	:	:	PUNCT
easat-10674	595	26	an	an	DET
easat-10674	595	27	experimental	experimental	ADJ
easat-10674	595	28	study	study	NOUN
easat-10674	595	29	of	of	ADP
easat-10674	595	30	human	human	ADJ
easat-10674	595	31	–	–	PUNCT
easat-10674	595	32	chatbot	chatbot	NOUN
easat-10674	595	33	interaction	interaction	NOUN
easat-10674	595	34	,	,	PUNCT
easat-10674	595	35	"	"	PUNCT
easat-10674	595	36	future	future	ADJ
easat-10674	595	37	generation	generation	NOUN
easat-10674	595	38	computer	computer	NOUN
easat-10674	595	39	systems	system	NOUN
easat-10674	595	40	,	,	PUNCT
easat-10674	595	41	vol	vol	NOUN
easat-10674	595	42	.	.	PROPN
easat-10674	595	43	92	92	NUM
easat-10674	595	44	,	,	PUNCT
easat-10674	595	45	pp	pp	ADJ
easat-10674	595	46	.	.	PUNCT
easat-10674	596	1	539	539	NUM
easat-10674	596	2	-	-	SYM
easat-10674	596	3	548	548	NUM
easat-10674	596	4	,	,	PUNCT
easat-10674	596	5	2019	2019	NUM
easat-10674	596	6	.	.	PUNCT
easat-10674	597	1	https://doi.org/10.1016/j.future.2018.01.055	https://doi.org/10.1016/j.future.2018.01.055	NOUN
easat-10674	597	2	[	[	PUNCT
easat-10674	597	3	48	48	NUM
easat-10674	597	4	]	]	PUNCT
easat-10674	597	5	m.	m.	NOUN
easat-10674	597	6	hmoud	hmoud	PROPN
easat-10674	597	7	,	,	PUNCT
easat-10674	597	8	h.	h.	PROPN
easat-10674	597	9	swaity	swaity	PROPN
easat-10674	597	10	,	,	PUNCT
easat-10674	597	11	e.	e.	PROPN
easat-10674	597	12	anjass	anjass	PROPN
easat-10674	597	13	,	,	PUNCT
easat-10674	597	14	and	and	CCONJ
easat-10674	597	15	e.	e.	PROPN
easat-10674	597	16	m.	m.	PROPN
easat-10674	597	17	aguaded	aguade	VERB
easat-10674	597	18	-	-	PUNCT
easat-10674	597	19	ramírez	ramírez	NOUN
easat-10674	597	20	,	,	PUNCT
easat-10674	597	21	"	"	PUNCT
easat-10674	597	22	rubric	rubric	ADJ
easat-10674	597	23	development	development	NOUN
easat-10674	597	24	and	and	CCONJ
easat-10674	597	25	validation	validation	NOUN
easat-10674	597	26	for	for	ADP
easat-10674	597	27	assessing	assess	VERB
easat-10674	597	28	tasks	task	NOUN
easat-10674	597	29	'	'	PART
easat-10674	597	30	solving	solving	NOUN
easat-10674	597	31	via	via	ADP
easat-10674	597	32	ai	ai	PROPN
easat-10674	597	33	chatbots	chatbot	NOUN
easat-10674	597	34	,	,	PUNCT
easat-10674	597	35	"	"	PUNCT
easat-10674	597	36	electronic	electronic	ADJ
easat-10674	597	37	journal	journal	NOUN
easat-10674	597	38	of	of	ADP
easat-10674	597	39	e	e	NOUN
easat-10674	597	40	-	-	ADJ
easat-10674	597	41	learning	learning	ADJ
easat-10674	597	42	,	,	PUNCT
easat-10674	597	43	vol	vol	NOUN
easat-10674	597	44	.	.	PROPN
easat-10674	597	45	22	22	NUM
easat-10674	597	46	,	,	PUNCT
easat-10674	597	47	no	no	INTJ
easat-10674	597	48	.	.	NOUN
easat-10674	597	49	6	6	NUM
easat-10674	597	50	,	,	PUNCT
easat-10674	597	51	pp	pp	ADJ
easat-10674	597	52	.	.	PUNCT
easat-10674	598	1	1	1	NUM
easat-10674	598	2	-	-	SYM
easat-10674	598	3	17	17	NUM
easat-10674	598	4	,	,	PUNCT
easat-10674	598	5	2024	2024	NUM
easat-10674	598	6	.	.	PUNCT
easat-10674	599	1	https://doi.org/10.34190/ejel.22.6.3292	https://doi.org/10.34190/ejel.22.6.3292	PROPN
easat-10674	599	2	[	[	X
easat-10674	599	3	49	49	NUM
easat-10674	599	4	]	]	PUNCT
easat-10674	599	5	m.	m.	NOUN
easat-10674	599	6	j.	j.	PROPN
easat-10674	599	7	a.	a.	PROPN
easat-10674	599	8	craig	craig	PROPN
easat-10674	599	9	,	,	PUNCT
easat-10674	599	10	c.	c.	PROPN
easat-10674	599	11	edwards	edwards	PROPN
easat-10674	599	12	,	,	PUNCT
easat-10674	599	13	and	and	CCONJ
easat-10674	599	14	a.	a.	PROPN
easat-10674	599	15	edwards	edwards	PROPN
easat-10674	599	16	,	,	PUNCT
easat-10674	599	17	human	human	NOUN
easat-10674	599	18	-	-	PUNCT
easat-10674	599	19	computer	computer	NOUN
easat-10674	599	20	interaction	interaction	NOUN
easat-10674	599	21	.	.	PUNCT
easat-10674	600	1	berlin	berlin	PROPN
easat-10674	600	2	/	/	SYM
easat-10674	600	3	boston	boston	PROPN
easat-10674	600	4	:	:	PUNCT
easat-10674	600	5	de	de	X
easat-10674	600	6	gruyter	gruyter	NOUN
easat-10674	600	7	,	,	PUNCT
easat-10674	600	8	2025	2025	NUM
easat-10674	600	9	.	.	PUNCT
easat-10674	601	1	[	[	X
easat-10674	601	2	50	50	NUM
easat-10674	601	3	]	]	X
easat-10674	601	4	h.	h.	PROPN
easat-10674	601	5	t.	t.	PROPN
easat-10674	601	6	reyburn	reyburn	PROPN
easat-10674	601	7	,	,	PUNCT
easat-10674	601	8	"	"	PUNCT
easat-10674	601	9	human	human	ADJ
easat-10674	601	10	–	–	PUNCT
easat-10674	601	11	computer	computer	NOUN
easat-10674	601	12	interaction	interaction	NOUN
easat-10674	601	13	,	,	PUNCT
easat-10674	601	14	"	"	PUNCT
easat-10674	601	15	international	international	ADJ
easat-10674	601	16	encyclopedia	encyclopedia	NOUN
easat-10674	601	17	of	of	ADP
easat-10674	601	18	health	health	NOUN
easat-10674	601	19	communication	communication	NOUN
easat-10674	601	20	,	,	PUNCT
easat-10674	601	21	pp	pp	ADJ
easat-10674	601	22	.	.	PUNCT
easat-10674	602	1	1–7	1–7	NUM
easat-10674	602	2	,	,	PUNCT
easat-10674	602	3	2022	2022	NUM
easat-10674	602	4	.	.	PUNCT
easat-10674	603	1	https://doi.org/10.1016/j.eswa.2021.115757	https://doi.org/10.1016/j.eswa.2021.115757	NOUN
easat-10674	603	2	https://doi.org/10.1016/j.ijgeop.2023.04.001	https://doi.org/10.1016/j.ijgeop.2023.04.001	VERB
easat-10674	603	3	https://doi.org/10.1016/j.seps.2017.12.002	https://doi.org/10.1016/j.seps.2017.12.002	NOUN
easat-10674	603	4	https://doi.org/10.1016/j.jum.2021.03.001	https://doi.org/10.1016/j.jum.2021.03.001	ADJ
easat-10674	603	5	https://doi.org/10.1080/07421222.2003.11045748	https://doi.org/10.1080/07421222.2003.11045748	X
easat-10674	603	6	https://doi.org/10.1016/j.ijmedinf.2020.104093	https://doi.org/10.1016/j.ijmedinf.2020.104093	PROPN
easat-10674	603	7	https://doi.org/10.1016/j.heliyon.2023.e21130	https://doi.org/10.1016/j.heliyon.2023.e21130	PROPN
easat-10674	603	8	https://doi.org/10.1016/j.jjimei.2023.100202	https://doi.org/10.1016/j.jjimei.2023.100202	PROPN
easat-10674	603	9	https://doi.org/10.1016/j.chb.2016.03.016	https://doi.org/10.1016/j.chb.2016.03.016	PROPN
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easat-10674	604	10	:	:	PUNCT
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easat-10674	604	12	-	-	SYM
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easat-10674	605	2	,	,	PUNCT
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easat-10674	605	5	10	10	NUM
easat-10674	605	6	:	:	SYM
easat-10674	605	7	1416	1416	NUM
easat-10674	605	8	-	-	SYM
easat-10674	605	9	1436	1436	NUM
easat-10674	605	10	,	,	PUNCT
easat-10674	605	11	2025	2025	NUM
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easat-10674	605	13	:	:	PUNCT
easat-10674	606	1	10.55214/2576	10.55214/2576	NUM
easat-10674	606	2	-	-	SYM
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easat-10674	606	8	authors	author	NOUN
easat-10674	606	9	;	;	PUNCT
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easat-10674	606	12	gate	gate	NOUN
easat-10674	607	1	[	[	X
easat-10674	607	2	51	51	NUM
easat-10674	607	3	]	]	X
easat-10674	607	4	g.	g.	PROPN
easat-10674	607	5	r.	r.	PROPN
easat-10674	607	6	s.	s.	PROPN
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easat-10674	607	8	and	and	CCONJ
easat-10674	607	9	e.	e.	PROPN
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easat-10674	607	14	unveiling	unveil	VERB
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easat-10674	607	16	in	in	ADP
easat-10674	607	17	chatbot	chatbot	NOUN
easat-10674	607	18	conversations	conversation	NOUN
easat-10674	607	19	:	:	PUNCT
easat-10674	607	20	quantitative	quantitative	ADJ
easat-10674	607	21	analysis	analysis	NOUN
easat-10674	607	22	of	of	ADP
easat-10674	607	23	chatbot	chatbot	NOUN
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easat-10674	607	25	,	,	PUNCT
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easat-10674	607	27	in	in	ADP
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easat-10674	607	29	of	of	ADP
easat-10674	607	30	the	the	DET
easat-10674	607	31	xxii	xxii	NOUN
easat-10674	607	32	brazilian	brazilian	ADJ
easat-10674	607	33	symposium	symposium	NOUN
easat-10674	607	34	on	on	ADP
easat-10674	607	35	software	software	NOUN
easat-10674	607	36	quality	quality	NOUN
easat-10674	607	37	,	,	PUNCT
easat-10674	607	38	2023	2023	NUM
easat-10674	607	39	.	.	PUNCT
easat-10674	608	1	[	[	X
easat-10674	608	2	52	52	NUM
easat-10674	608	3	]	]	PUNCT
easat-10674	608	4	r.	r.	PROPN
easat-10674	608	5	khan	khan	PROPN
easat-10674	608	6	,	,	PUNCT
easat-10674	608	7	s.	s.	PROPN
easat-10674	608	8	p.	p.	PROPN
easat-10674	608	9	khan	khan	PROPN
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easat-10674	608	11	and	and	CCONJ
easat-10674	608	12	s.	s.	PROPN
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easat-10674	608	17	conversational	conversational	ADJ
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easat-10674	608	19	:	:	PUNCT
easat-10674	608	20	dialoguing	dialogue	VERB
easat-10674	608	21	most	most	ADV
easat-10674	608	22	humanly	humanly	ADV
easat-10674	608	23	with	with	ADP
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easat-10674	608	26	"	"	PUNCT
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easat-10674	608	28	artificial	artificial	ADJ
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easat-10674	608	30	,	,	PUNCT
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easat-10674	608	32	.	.	PUNCT
easat-10674	609	1	249	249	NUM
easat-10674	609	2	-	-	SYM
easat-10674	609	3	268	268	NUM
easat-10674	609	4	,	,	PUNCT
easat-10674	609	5	2024	2024	NUM
easat-10674	609	6	.	.	PUNCT
easat-10674	610	1	https://doi.org/10.1002/9781394200801.ch16	https://doi.org/10.1002/9781394200801.ch16	X
easat-10674	611	1	[	[	X
easat-10674	611	2	53	53	NUM
easat-10674	611	3	]	]	PUNCT
easat-10674	611	4	c.	c.	PROPN
easat-10674	611	5	g.	g.	PROPN
easat-10674	611	6	møller	møller	PROPN
easat-10674	611	7	,	,	PUNCT
easat-10674	611	8	k.	k.	PROPN
easat-10674	611	9	e.	e.	PROPN
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easat-10674	611	16	,	,	PUNCT
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easat-10674	611	18	s.	s.	PROPN
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easat-10674	611	20	,	,	PUNCT
easat-10674	611	21	and	and	CCONJ
easat-10674	611	22	j.	j.	PROPN
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easat-10674	611	25	"	"	PUNCT
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easat-10674	611	31	user	user	NOUN
easat-10674	611	32	satisfaction	satisfaction	NOUN
easat-10674	611	33	in	in	ADP
easat-10674	611	34	ai	ai	PROPN
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easat-10674	611	37	"	"	PUNCT
easat-10674	611	38	in	in	ADP
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easat-10674	611	41	the	the	DET
easat-10674	611	42	2024	2024	NUM
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easat-10674	611	46	on	on	ADP
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easat-10674	611	48	in	in	ADP
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easat-10674	611	52	2024	2024	NUM
easat-10674	611	53	,	,	PUNCT
easat-10674	611	54	pp	pp	ADV
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easat-10674	612	1	168	168	NUM
easat-10674	612	2	-	-	SYM
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easat-10674	612	4	.	.	PUNCT
easat-10674	613	1	[	[	X
easat-10674	613	2	54	54	NUM
easat-10674	613	3	]	]	PUNCT
easat-10674	613	4	m.	m.	NOUN
easat-10674	613	5	ashfaq	ashfaq	PROPN
easat-10674	613	6	,	,	PUNCT
easat-10674	613	7	j.	j.	PROPN
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easat-10674	613	9	,	,	PUNCT
easat-10674	613	10	s.	s.	PROPN
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easat-10674	613	13	and	and	CCONJ
easat-10674	613	14	s.	s.	PROPN
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easat-10674	613	19	"	"	PUNCT
easat-10674	613	20	i	i	PROPN
easat-10674	613	21	,	,	PUNCT
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easat-10674	613	23	:	:	PUNCT
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easat-10674	613	31	and	and	CCONJ
easat-10674	613	32	continuance	continuance	NOUN
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easat-10674	613	36	-	-	PUNCT
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easat-10674	613	38	service	service	NOUN
easat-10674	613	39	agents	agent	NOUN
easat-10674	613	40	,	,	PUNCT
easat-10674	613	41	"	"	PUNCT
easat-10674	613	42	telematics	telematic	NOUN
easat-10674	613	43	and	and	CCONJ
easat-10674	613	44	informatics	informatic	NOUN
easat-10674	613	45	,	,	PUNCT
easat-10674	613	46	vol	vol	NOUN
easat-10674	613	47	.	.	PROPN
easat-10674	613	48	54	54	NUM
easat-10674	613	49	,	,	PUNCT
easat-10674	613	50	p.	p.	NOUN
easat-10674	613	51	101473	101473	NUM
easat-10674	613	52	,	,	PUNCT
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easat-10674	613	54	.	.	PUNCT
easat-10674	614	1	https://doi.org/10.1016/j.tele.2020.101473	https://doi.org/10.1016/j.tele.2020.101473	VERB
easat-10674	614	2	[	[	X
easat-10674	614	3	55	55	NUM
easat-10674	614	4	]	]	X
easat-10674	614	5	n.	n.	PROPN
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easat-10674	614	8	s.	s.	PROPN
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easat-10674	614	12	and	and	CCONJ
easat-10674	614	13	i.	i.	PROPN
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easat-10674	614	15	,	,	PUNCT
easat-10674	614	16	"	"	PUNCT
easat-10674	614	17	developing	develop	VERB
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easat-10674	614	19	service	service	NOUN
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easat-10674	614	24	intelligence	intelligence	NOUN
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easat-10674	614	40	5	5	NUM
easat-10674	614	41	,	,	PUNCT
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easat-10674	614	43	.	.	PUNCT
easat-10674	615	1	1301	1301	NUM
easat-10674	615	2	-	-	SYM
easat-10674	615	3	1336	1336	NUM
easat-10674	615	4	,	,	PUNCT
easat-10674	615	5	2022	2022	NUM
easat-10674	615	6	.	.	PUNCT
easat-10674	616	1	https://doi.org/10.1108/ejm-09-2020-0672	https://doi.org/10.1108/ejm-09-2020-0672	X
easat-10674	617	1	[	[	X
easat-10674	617	2	56	56	NUM
easat-10674	617	3	]	]	PUNCT
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easat-10674	617	6	,	,	PUNCT
easat-10674	617	7	j.	j.	PROPN
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easat-10674	617	9	,	,	PUNCT
easat-10674	617	10	x.	x.	PROPN
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easat-10674	617	13	l.	l.	PROPN
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easat-10674	617	15	,	,	PUNCT
easat-10674	617	16	and	and	CCONJ
easat-10674	617	17	y.	y.	PROPN
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easat-10674	617	19	,	,	PUNCT
easat-10674	617	20	"	"	PUNCT
easat-10674	617	21	emotional	emotional	ADJ
easat-10674	617	22	expressions	expression	NOUN
easat-10674	617	23	of	of	ADP
easat-10674	617	24	care	care	NOUN
easat-10674	617	25	and	and	CCONJ
easat-10674	617	26	concern	concern	NOUN
easat-10674	617	27	by	by	ADP
easat-10674	617	28	customer	customer	NOUN
easat-10674	617	29	service	service	NOUN
easat-10674	617	30	chatbots	chatbot	NOUN
easat-10674	617	31	:	:	PUNCT
easat-10674	617	32	improved	improve	VERB
easat-10674	617	33	customer	customer	NOUN
easat-10674	617	34	attitudes	attitude	NOUN
easat-10674	617	35	despite	despite	SCONJ
easat-10674	617	36	perceived	perceive	VERB
easat-10674	617	37	inauthenticity	inauthenticity	NOUN
easat-10674	617	38	,	,	PUNCT
easat-10674	617	39	"	"	PUNCT
easat-10674	617	40	decision	decision	NOUN
easat-10674	617	41	support	support	NOUN
easat-10674	617	42	systems	system	NOUN
easat-10674	617	43	,	,	PUNCT
easat-10674	617	44	vol	vol	NOUN
easat-10674	617	45	.	.	PROPN
easat-10674	617	46	186	186	NUM
easat-10674	617	47	,	,	PUNCT
easat-10674	617	48	p.	p.	NOUN
easat-10674	617	49	114314	114314	NUM
easat-10674	617	50	,	,	PUNCT
easat-10674	617	51	2024	2024	NUM
easat-10674	617	52	.	.	PUNCT
easat-10674	617	53	https://doi.org/10.1016/j.dss.2024.114314	https://doi.org/10.1016/j.dss.2024.114314	PUNCT
easat-10674	618	1	[	[	X
easat-10674	618	2	57	57	NUM
easat-10674	618	3	]	]	PUNCT
easat-10674	618	4	c.-l	c.-l	NOUN
easat-10674	618	5	.	.	PUNCT
easat-10674	619	1	hsu	hsu	PROPN
easat-10674	619	2	and	and	CCONJ
easat-10674	619	3	j.	j.	PROPN
easat-10674	619	4	c.-c	c.-c	PROPN
easat-10674	619	5	.	.	PUNCT
easat-10674	620	1	lin	lin	PROPN
easat-10674	620	2	,	,	PUNCT
easat-10674	620	3	"	"	PUNCT
easat-10674	620	4	understanding	understand	VERB
easat-10674	620	5	the	the	DET
easat-10674	620	6	user	user	NOUN
easat-10674	620	7	satisfaction	satisfaction	NOUN
easat-10674	620	8	and	and	CCONJ
easat-10674	620	9	loyalty	loyalty	NOUN
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easat-10674	620	11	customer	customer	NOUN
easat-10674	620	12	service	service	NOUN
easat-10674	620	13	chatbots	chatbot	NOUN
easat-10674	620	14	,	,	PUNCT
easat-10674	620	15	"	"	PUNCT
easat-10674	620	16	journal	journal	NOUN
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easat-10674	620	18	retailing	retailing	NOUN
easat-10674	620	19	and	and	CCONJ
easat-10674	620	20	consumer	consumer	NOUN
easat-10674	620	21	services	service	NOUN
easat-10674	620	22	,	,	PUNCT
easat-10674	620	23	vol	vol	NOUN
easat-10674	620	24	.	.	PROPN
easat-10674	620	25	71	71	NUM
easat-10674	620	26	,	,	PUNCT
easat-10674	620	27	p.	p.	NOUN
easat-10674	620	28	103211	103211	NUM
easat-10674	620	29	,	,	PUNCT
easat-10674	620	30	2023	2023	NUM
easat-10674	620	31	.	.	PUNCT
easat-10674	621	1	https://doi.org/10.1016/j.jretconser.2022.103211	https://doi.org/10.1016/j.jretconser.2022.103211	PROPN
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easat-10674	621	3	58	58	NUM
easat-10674	621	4	]	]	PUNCT
easat-10674	621	5	x.	x.	PROPN
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easat-10674	621	8	s.	s.	PROPN
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easat-10674	621	10	,	,	PUNCT
easat-10674	621	11	z.	z.	PROPN
easat-10674	621	12	ye	ye	PROPN
easat-10674	621	13	,	,	PUNCT
easat-10674	621	14	s.	s.	PROPN
easat-10674	621	15	ma	ma	PROPN
easat-10674	621	16	,	,	PUNCT
easat-10674	621	17	and	and	CCONJ
easat-10674	621	18	g.	g.	PROPN
easat-10674	621	19	yu	yu	PROPN
easat-10674	621	20	,	,	PUNCT
easat-10674	621	21	"	"	PUNCT
easat-10674	621	22	investigating	investigate	VERB
easat-10674	621	23	patients	patient	NOUN
easat-10674	621	24	'	'	PART
easat-10674	621	25	continuance	continuance	NOUN
easat-10674	621	26	intention	intention	NOUN
easat-10674	621	27	toward	toward	ADP
easat-10674	621	28	conversational	conversational	ADJ
easat-10674	621	29	agents	agent	NOUN
easat-10674	621	30	in	in	ADP
easat-10674	621	31	outpatient	outpatient	NOUN
easat-10674	621	32	departments	department	NOUN
easat-10674	621	33	:	:	PUNCT
easat-10674	621	34	cross	cross	ADJ
easat-10674	621	35	-	-	ADJ
easat-10674	621	36	sectional	sectional	ADJ
easat-10674	621	37	field	field	NOUN
easat-10674	621	38	survey	survey	NOUN
easat-10674	621	39	,	,	PUNCT
easat-10674	621	40	"	"	PUNCT
easat-10674	621	41	journal	journal	NOUN
easat-10674	621	42	of	of	ADP
easat-10674	621	43	medical	medical	ADJ
easat-10674	621	44	internet	internet	NOUN
easat-10674	621	45	research	research	NOUN
easat-10674	621	46	,	,	PUNCT
easat-10674	621	47	vol	vol	NOUN
easat-10674	621	48	.	.	PROPN
easat-10674	621	49	24	24	NUM
easat-10674	621	50	,	,	PUNCT
easat-10674	621	51	no	no	INTJ
easat-10674	621	52	.	.	NOUN
easat-10674	621	53	11	11	NUM
easat-10674	621	54	,	,	PUNCT
easat-10674	621	55	p.	p.	NOUN
easat-10674	621	56	e40681	e40681	PROPN
easat-10674	621	57	,	,	PUNCT
easat-10674	621	58	2022	2022	NUM
easat-10674	621	59	.	.	PUNCT
easat-10674	622	1	https://doi.org/10.2196/40681	https://doi.org/10.2196/40681	X
easat-10674	623	1	[	[	X
easat-10674	623	2	59	59	NUM
easat-10674	623	3	]	]	PUNCT
easat-10674	623	4	j.	j.	PROPN
easat-10674	623	5	kim	kim	PROPN
easat-10674	623	6	and	and	CCONJ
easat-10674	623	7	k.	k.	PROPN
easat-10674	623	8	yum	yum	PROPN
easat-10674	623	9	,	,	PUNCT
easat-10674	623	10	"	"	PUNCT
easat-10674	623	11	enhancing	enhance	VERB
easat-10674	623	12	continuous	continuous	ADJ
easat-10674	623	13	usage	usage	NOUN
easat-10674	623	14	intention	intention	NOUN
easat-10674	623	15	in	in	ADP
easat-10674	623	16	e	e	NOUN
easat-10674	623	17	-	-	NOUN
easat-10674	623	18	commerce	commerce	NOUN
easat-10674	623	19	marketplace	marketplace	NOUN
easat-10674	623	20	platforms	platform	NOUN
easat-10674	623	21	:	:	PUNCT
easat-10674	623	22	the	the	DET
easat-10674	623	23	effects	effect	NOUN
easat-10674	623	24	of	of	ADP
easat-10674	623	25	service	service	NOUN
easat-10674	623	26	quality	quality	NOUN
easat-10674	623	27	,	,	PUNCT
easat-10674	623	28	customer	customer	NOUN
easat-10674	623	29	satisfaction	satisfaction	NOUN
easat-10674	623	30	,	,	PUNCT
easat-10674	623	31	and	and	CCONJ
easat-10674	623	32	trust	trust	NOUN
easat-10674	623	33	,	,	PUNCT
easat-10674	623	34	"	"	PUNCT
easat-10674	623	35	applied	apply	VERB
easat-10674	623	36	sciences	science	NOUN
easat-10674	623	37	,	,	PUNCT
easat-10674	623	38	vol	vol	NOUN
easat-10674	623	39	.	.	PROPN
easat-10674	623	40	14	14	NUM
easat-10674	623	41	,	,	PUNCT
easat-10674	623	42	no	no	INTJ
easat-10674	623	43	.	.	NOUN
easat-10674	623	44	17	17	NUM
easat-10674	623	45	,	,	PUNCT
easat-10674	623	46	p.	p.	NOUN
easat-10674	623	47	7617	7617	NUM
easat-10674	623	48	,	,	PUNCT
easat-10674	623	49	2024	2024	NUM
easat-10674	623	50	.	.	PUNCT
easat-10674	624	1	https://doi.org/10.3390/app14177617	https://doi.org/10.3390/app14177617	NOUN
easat-10674	625	1	[	[	X
easat-10674	625	2	60	60	NUM
easat-10674	625	3	]	]	PUNCT
easat-10674	625	4	j.	j.	PROPN
easat-10674	625	5	li	li	PROPN
easat-10674	625	6	and	and	CCONJ
easat-10674	625	7	y.	y.	PROPN
easat-10674	625	8	f.	f.	PROPN
easat-10674	625	9	lay	lay	PROPN
easat-10674	625	10	,	,	PUNCT
easat-10674	625	11	"	"	PUNCT
easat-10674	625	12	examining	examine	VERB
easat-10674	625	13	the	the	DET
easat-10674	625	14	reliability	reliability	NOUN
easat-10674	625	15	and	and	CCONJ
easat-10674	625	16	validity	validity	NOUN
easat-10674	625	17	of	of	ADP
easat-10674	625	18	self	self	NOUN
easat-10674	625	19	-	-	PUNCT
easat-10674	625	20	efficacy	efficacy	NOUN
easat-10674	625	21	beliefs	belief	NOUN
easat-10674	625	22	,	,	PUNCT
easat-10674	625	23	stress	stress	NOUN
easat-10674	625	24	,	,	PUNCT
easat-10674	625	25	perceived	perceive	VERB
easat-10674	625	26	teachers	teacher	NOUN
easat-10674	625	27	'	'	PART
easat-10674	625	28	support	support	NOUN
easat-10674	625	29	and	and	CCONJ
easat-10674	625	30	academic	academic	ADJ
easat-10674	625	31	burnout	burnout	NOUN
easat-10674	625	32	scales	scale	NOUN
easat-10674	625	33	using	use	VERB
easat-10674	625	34	the	the	DET
easat-10674	625	35	pls	pls	ADJ
easat-10674	625	36	-	-	PUNCT
easat-10674	625	37	sem	sem	NOUN
easat-10674	625	38	approach	approach	NOUN
easat-10674	625	39	,	,	PUNCT
easat-10674	625	40	"	"	PUNCT
easat-10674	625	41	humanities	humanity	NOUN
easat-10674	625	42	and	and	CCONJ
easat-10674	625	43	social	social	ADJ
easat-10674	625	44	sciences	science	NOUN
easat-10674	625	45	letters	letter	NOUN
easat-10674	625	46	,	,	PUNCT
easat-10674	625	47	vol	vol	NOUN
easat-10674	625	48	.	.	PROPN
easat-10674	625	49	13	13	NUM
easat-10674	625	50	,	,	PUNCT
easat-10674	625	51	no	no	INTJ
easat-10674	625	52	.	.	NOUN
easat-10674	626	1	1	1	NUM
easat-10674	626	2	,	,	PUNCT
easat-10674	626	3	pp	pp	ADJ
easat-10674	626	4	.	.	PUNCT
easat-10674	627	1	56	56	NUM
easat-10674	627	2	-	-	SYM
easat-10674	627	3	68	68	NUM
easat-10674	627	4	,	,	PUNCT
easat-10674	627	5	2025	2025	NUM
easat-10674	627	6	.	.	PUNCT
easat-10674	628	1	https://doi.org/10.18488/73.v13i1.3987	https://doi.org/10.18488/73.v13i1.3987	PRON
easat-10674	629	1	[	[	X
easat-10674	629	2	61	61	NUM
easat-10674	629	3	]	]	X
easat-10674	629	4	n.	n.	PROPN
easat-10674	629	5	k.	k.	PROPN
easat-10674	629	6	avkiran	avkiran	PROPN
easat-10674	629	7	,	,	PUNCT
easat-10674	629	8	"	"	PUNCT
easat-10674	629	9	an	an	DET
easat-10674	629	10	in	in	ADP
easat-10674	629	11	-	-	PUNCT
easat-10674	629	12	depth	depth	NOUN
easat-10674	629	13	discussion	discussion	NOUN
easat-10674	629	14	and	and	CCONJ
easat-10674	629	15	illustration	illustration	NOUN
easat-10674	629	16	of	of	ADP
easat-10674	629	17	partial	partial	ADJ
easat-10674	629	18	least	least	ADJ
easat-10674	629	19	squares	square	NOUN
easat-10674	629	20	structural	structural	ADJ
easat-10674	629	21	equation	equation	NOUN
easat-10674	629	22	modeling	modeling	NOUN
easat-10674	629	23	in	in	ADP
easat-10674	629	24	health	health	NOUN
easat-10674	629	25	care	care	NOUN
easat-10674	629	26	,	,	PUNCT
easat-10674	629	27	"	"	PUNCT
easat-10674	629	28	health	health	NOUN
easat-10674	629	29	care	care	NOUN
easat-10674	629	30	management	management	NOUN
easat-10674	629	31	science	science	NOUN
easat-10674	629	32	,	,	PUNCT
easat-10674	629	33	vol	vol	NOUN
easat-10674	629	34	.	.	PROPN
easat-10674	629	35	21	21	NUM
easat-10674	629	36	,	,	PUNCT
easat-10674	629	37	no	no	INTJ
easat-10674	629	38	.	.	NOUN
easat-10674	629	39	3	3	NUM
easat-10674	629	40	,	,	PUNCT
easat-10674	629	41	pp	pp	ADJ
easat-10674	629	42	.	.	PUNCT
easat-10674	630	1	401	401	NUM
easat-10674	630	2	-	-	SYM
easat-10674	630	3	408	408	NUM
easat-10674	630	4	,	,	PUNCT
easat-10674	630	5	2018	2018	NUM
easat-10674	630	6	.	.	PUNCT
easat-10674	631	1	https://doi.org/10.1007/s10729-017-9393-7	https://doi.org/10.1007/s10729-017-9393-7	PRON
easat-10674	632	1	[	[	X
easat-10674	632	2	62	62	NUM
easat-10674	632	3	]	]	PUNCT
easat-10674	632	4	k.	k.	PROPN
easat-10674	632	5	d.	d.	PROPN
easat-10674	632	6	carlson	carlson	PROPN
easat-10674	632	7	and	and	CCONJ
easat-10674	632	8	a.	a.	PROPN
easat-10674	632	9	o.	o.	PROPN
easat-10674	632	10	herdman	herdman	PROPN
easat-10674	632	11	,	,	PUNCT
easat-10674	632	12	"	"	PUNCT
easat-10674	632	13	understanding	understand	VERB
easat-10674	632	14	the	the	DET
easat-10674	632	15	impact	impact	NOUN
easat-10674	632	16	of	of	ADP
easat-10674	632	17	convergent	convergent	ADJ
easat-10674	632	18	validity	validity	NOUN
easat-10674	632	19	on	on	ADP
easat-10674	632	20	research	research	NOUN
easat-10674	632	21	results	result	NOUN
easat-10674	632	22	,	,	PUNCT
easat-10674	632	23	"	"	PUNCT
easat-10674	632	24	organizational	organizational	ADJ
easat-10674	632	25	research	research	NOUN
easat-10674	632	26	methods	method	NOUN
easat-10674	632	27	,	,	PUNCT
easat-10674	632	28	vol	vol	NOUN
easat-10674	632	29	.	.	PROPN
easat-10674	633	1	15	15	NUM
easat-10674	633	2	,	,	PUNCT
easat-10674	633	3	no	no	INTJ
easat-10674	633	4	.	.	NOUN
easat-10674	633	5	1	1	NUM
easat-10674	633	6	,	,	PUNCT
easat-10674	633	7	pp	pp	ADJ
easat-10674	633	8	.	.	PUNCT
easat-10674	634	1	17	17	NUM
easat-10674	634	2	-	-	SYM
easat-10674	634	3	32	32	NUM
easat-10674	634	4	,	,	PUNCT
easat-10674	634	5	2012	2012	NUM
easat-10674	634	6	.	.	PUNCT
easat-10674	635	1	https://doi.org/10.1177/1094428110392383	https://doi.org/10.1177/1094428110392383	X
easat-10674	636	1	[	[	X
easat-10674	636	2	63	63	NUM
easat-10674	636	3	]	]	PUNCT
easat-10674	636	4	j.	j.	PROPN
easat-10674	636	5	henseler	henseler	PROPN
easat-10674	636	6	,	,	PUNCT
easat-10674	636	7	c.	c.	PROPN
easat-10674	636	8	m.	m.	PROPN
easat-10674	636	9	ringle	ringle	PROPN
easat-10674	636	10	,	,	PUNCT
easat-10674	636	11	and	and	CCONJ
easat-10674	636	12	m.	m.	NOUN
easat-10674	636	13	sarstedt	sarstedt	NOUN
easat-10674	636	14	,	,	PUNCT
easat-10674	636	15	"	"	PUNCT
easat-10674	636	16	a	a	DET
easat-10674	636	17	new	new	ADJ
easat-10674	636	18	criterion	criterion	NOUN
easat-10674	636	19	for	for	ADP
easat-10674	636	20	assessing	assess	VERB
easat-10674	636	21	discriminant	discriminant	ADJ
easat-10674	636	22	validity	validity	NOUN
easat-10674	636	23	in	in	ADP
easat-10674	636	24	variance	variance	NOUN
easat-10674	636	25	-	-	PUNCT
easat-10674	636	26	based	base	VERB
easat-10674	636	27	structural	structural	ADJ
easat-10674	636	28	equation	equation	NOUN
easat-10674	636	29	modeling	modeling	NOUN
easat-10674	636	30	,	,	PUNCT
easat-10674	636	31	"	"	PUNCT
easat-10674	636	32	journal	journal	NOUN
easat-10674	636	33	of	of	ADP
easat-10674	636	34	the	the	DET
easat-10674	636	35	academy	academy	NOUN
easat-10674	636	36	of	of	ADP
easat-10674	636	37	marketing	marketing	NOUN
easat-10674	636	38	science	science	NOUN
easat-10674	636	39	,	,	PUNCT
easat-10674	636	40	vol	vol	NOUN
easat-10674	636	41	.	.	PROPN
easat-10674	636	42	43	43	NUM
easat-10674	636	43	,	,	PUNCT
easat-10674	636	44	no	no	INTJ
easat-10674	636	45	.	.	NOUN
easat-10674	636	46	1	1	NUM
easat-10674	636	47	,	,	PUNCT
easat-10674	636	48	pp	pp	ADJ
easat-10674	636	49	.	.	PUNCT
easat-10674	637	1	115	115	NUM
easat-10674	637	2	-	-	SYM
easat-10674	637	3	135	135	NUM
easat-10674	637	4	,	,	PUNCT
easat-10674	637	5	2015	2015	NUM
easat-10674	637	6	.	.	PUNCT
easat-10674	638	1	https://doi.org/10.1007/s11747-014-0403-8	https://doi.org/10.1007/s11747-014-0403-8	NOUN
easat-10674	639	1	[	[	X
easat-10674	639	2	64	64	NUM
easat-10674	639	3	]	]	PUNCT
easat-10674	639	4	e.	e.	PROPN
easat-10674	639	5	roemer	roemer	PROPN
easat-10674	639	6	,	,	PUNCT
easat-10674	639	7	f.	f.	PROPN
easat-10674	639	8	schuberth	schuberth	PROPN
easat-10674	639	9	,	,	PUNCT
easat-10674	639	10	and	and	CCONJ
easat-10674	639	11	j.	j.	PROPN
easat-10674	639	12	henseler	henseler	PROPN
easat-10674	639	13	,	,	PUNCT
easat-10674	639	14	"	"	PUNCT
easat-10674	639	15	htmt2	htmt2	ADJ
easat-10674	639	16	–	–	PUNCT
easat-10674	639	17	an	an	DET
easat-10674	639	18	improved	improved	ADJ
easat-10674	639	19	criterion	criterion	NOUN
easat-10674	639	20	for	for	ADP
easat-10674	639	21	assessing	assess	VERB
easat-10674	639	22	discriminant	discriminant	ADJ
easat-10674	639	23	validity	validity	NOUN
easat-10674	639	24	in	in	ADP
easat-10674	639	25	structural	structural	ADJ
easat-10674	639	26	equation	equation	NOUN
easat-10674	639	27	modeling	modeling	NOUN
easat-10674	639	28	,	,	PUNCT
easat-10674	639	29	"	"	PUNCT
easat-10674	639	30	industrial	industrial	ADJ
easat-10674	639	31	management	management	NOUN
easat-10674	639	32	&	&	CCONJ
easat-10674	639	33	data	datum	NOUN
easat-10674	639	34	systems	system	NOUN
easat-10674	639	35	,	,	PUNCT
easat-10674	639	36	vol	vol	NOUN
easat-10674	639	37	.	.	PROPN
easat-10674	639	38	121	121	NUM
easat-10674	639	39	,	,	PUNCT
easat-10674	639	40	no	no	INTJ
easat-10674	639	41	.	.	NOUN
easat-10674	639	42	12	12	NUM
easat-10674	639	43	,	,	PUNCT
easat-10674	639	44	pp	pp	ADJ
easat-10674	639	45	.	.	PUNCT
easat-10674	640	1	2637	2637	NUM
easat-10674	640	2	-	-	SYM
easat-10674	640	3	2650	2650	NUM
easat-10674	640	4	,	,	PUNCT
easat-10674	640	5	2021	2021	NUM
easat-10674	640	6	.	.	PUNCT
easat-10674	641	1	https://doi.org/10.1108/imds-02-2021-0082	https://doi.org/10.1108/imds-02-2021-0082	NOUN
easat-10674	642	1	[	[	X
easat-10674	642	2	65	65	NUM
easat-10674	642	3	]	]	X
easat-10674	642	4	j.	j.	PROPN
easat-10674	642	5	f.	f.	PROPN
easat-10674	642	6	hair	hair	PROPN
easat-10674	642	7	jr	jr	PROPN
easat-10674	642	8	,	,	PUNCT
easat-10674	642	9	g.	g.	PROPN
easat-10674	642	10	t.	t.	PROPN
easat-10674	642	11	m.	m.	PROPN
easat-10674	642	12	hult	hult	PROPN
easat-10674	642	13	,	,	PUNCT
easat-10674	642	14	c.	c.	PROPN
easat-10674	642	15	m.	m.	PROPN
easat-10674	642	16	ringle	ringle	PROPN
easat-10674	642	17	,	,	PUNCT
easat-10674	642	18	m.	m.	NOUN
easat-10674	642	19	sarstedt	sarstedt	NOUN
easat-10674	642	20	,	,	PUNCT
easat-10674	642	21	n.	n.	PROPN
easat-10674	642	22	p.	p.	PROPN
easat-10674	642	23	danks	danks	PROPN
easat-10674	642	24	,	,	PUNCT
easat-10674	642	25	and	and	CCONJ
easat-10674	642	26	s.	s.	PROPN
easat-10674	642	27	ray	ray	PROPN
easat-10674	642	28	,	,	PUNCT
easat-10674	642	29	evaluation	evaluation	NOUN
easat-10674	642	30	of	of	ADP
easat-10674	642	31	the	the	DET
easat-10674	642	32	structural	structural	ADJ
easat-10674	642	33	model	model	NOUN
easat-10674	642	34	.	.	PUNCT
easat-10674	643	1	cham	cham	PROPN
easat-10674	643	2	:	:	PUNCT
easat-10674	643	3	springer	springer	NOUN
easat-10674	643	4	,	,	PUNCT
easat-10674	643	5	2021	2021	NUM
easat-10674	643	6	.	.	PUNCT
easat-10674	644	1	[	[	X
easat-10674	644	2	66	66	NUM
easat-10674	644	3	]	]	PUNCT
easat-10674	644	4	j.	j.	PROPN
easat-10674	644	5	cohen	cohen	PROPN
easat-10674	644	6	,	,	PUNCT
easat-10674	644	7	"	"	PUNCT
easat-10674	644	8	statistical	statistical	ADJ
easat-10674	644	9	power	power	NOUN
easat-10674	644	10	analysis	analysis	NOUN
easat-10674	644	11	,	,	PUNCT
easat-10674	644	12	"	"	PUNCT
easat-10674	644	13	current	current	ADJ
easat-10674	644	14	directions	direction	NOUN
easat-10674	644	15	in	in	ADP
easat-10674	644	16	psychological	psychological	ADJ
easat-10674	644	17	science	science	NOUN
easat-10674	644	18	,	,	PUNCT
easat-10674	644	19	vol	vol	NOUN
easat-10674	644	20	.	.	PROPN
easat-10674	644	21	1	1	NUM
easat-10674	644	22	,	,	PUNCT
easat-10674	644	23	no	no	INTJ
easat-10674	644	24	.	.	NOUN
easat-10674	644	25	3	3	NUM
easat-10674	644	26	,	,	PUNCT
easat-10674	644	27	pp	pp	ADJ
easat-10674	644	28	.	.	PUNCT
easat-10674	645	1	98	98	NUM
easat-10674	645	2	-	-	SYM
easat-10674	645	3	101	101	NUM
easat-10674	645	4	,	,	PUNCT
easat-10674	645	5	1992	1992	NUM
easat-10674	645	6	.	.	PUNCT
easat-10674	646	1	[	[	X
easat-10674	646	2	67	67	NUM
easat-10674	646	3	]	]	X
easat-10674	646	4	n.	n.	PROPN
easat-10674	646	5	beribisky	beribisky	PROPN
easat-10674	646	6	and	and	CCONJ
easat-10674	646	7	r.	r.	PROPN
easat-10674	646	8	a.	a.	PROPN
easat-10674	646	9	cribbie	cribbie	PROPN
easat-10674	646	10	,	,	PUNCT
easat-10674	646	11	"	"	PUNCT
easat-10674	646	12	equivalence	equivalence	NOUN
easat-10674	646	13	testing	testing	NOUN
easat-10674	646	14	based	base	VERB
easat-10674	646	15	fit	fit	ADJ
easat-10674	646	16	index	index	NOUN
easat-10674	646	17	:	:	PUNCT
easat-10674	646	18	standardized	standardized	ADJ
easat-10674	646	19	root	root	NOUN
easat-10674	646	20	mean	mean	VERB
easat-10674	646	21	squared	square	VERB
easat-10674	646	22	residual	residual	ADJ
easat-10674	646	23	,	,	PUNCT
easat-10674	646	24	"	"	PUNCT
easat-10674	646	25	multivariate	multivariate	VERB
easat-10674	646	26	behavioral	behavioral	ADJ
easat-10674	646	27	research	research	NOUN
easat-10674	646	28	,	,	PUNCT
easat-10674	646	29	vol	vol	NOUN
easat-10674	646	30	.	.	PROPN
easat-10674	646	31	60	60	NUM
easat-10674	646	32	,	,	PUNCT
easat-10674	646	33	no	no	INTJ
easat-10674	646	34	.	.	NOUN
easat-10674	646	35	1	1	NUM
easat-10674	646	36	,	,	PUNCT
easat-10674	646	37	pp	pp	ADJ
easat-10674	646	38	.	.	PUNCT
easat-10674	647	1	138	138	NUM
easat-10674	647	2	-	-	SYM
easat-10674	647	3	157	157	NUM
easat-10674	647	4	,	,	PUNCT
easat-10674	647	5	2025	2025	NUM
easat-10674	647	6	.	.	PUNCT
easat-10674	648	1	https://doi.org/10.1080/00273171.2024.2386686	https://doi.org/10.1080/00273171.2024.2386686	PROPN
easat-10674	649	1	[	[	X
easat-10674	649	2	68	68	NUM
easat-10674	649	3	]	]	X
easat-10674	649	4	c.	c.	PROPN
easat-10674	649	5	crolic	crolic	PROPN
easat-10674	649	6	,	,	PUNCT
easat-10674	649	7	f.	f.	PROPN
easat-10674	649	8	thomaz	thomaz	PROPN
easat-10674	649	9	,	,	PUNCT
easat-10674	649	10	r.	r.	PROPN
easat-10674	649	11	hadi	hadi	PROPN
easat-10674	649	12	,	,	PUNCT
easat-10674	649	13	and	and	CCONJ
easat-10674	649	14	a.	a.	NOUN
easat-10674	649	15	t.	t.	PROPN
easat-10674	649	16	stephen	stephen	PROPN
easat-10674	649	17	,	,	PUNCT
easat-10674	649	18	"	"	PUNCT
easat-10674	649	19	blame	blame	VERB
easat-10674	649	20	the	the	DET
easat-10674	649	21	bot	bot	NOUN
easat-10674	649	22	:	:	PUNCT
easat-10674	649	23	anthropomorphism	anthropomorphism	NOUN
easat-10674	649	24	and	and	CCONJ
easat-10674	649	25	anger	anger	NOUN
easat-10674	649	26	in	in	ADP
easat-10674	649	27	customer	customer	NOUN
easat-10674	649	28	–	–	PUNCT
easat-10674	649	29	chatbot	chatbot	NOUN
easat-10674	649	30	interactions	interaction	NOUN
easat-10674	649	31	,	,	PUNCT
easat-10674	649	32	"	"	PUNCT
easat-10674	649	33	journal	journal	NOUN
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easat-10674	649	35	marketing	marketing	NOUN
easat-10674	649	36	,	,	PUNCT
easat-10674	649	37	vol	vol	NOUN
easat-10674	649	38	.	.	PROPN
easat-10674	649	39	86	86	NUM
easat-10674	649	40	,	,	PUNCT
easat-10674	649	41	no	no	INTJ
easat-10674	649	42	.	.	NOUN
easat-10674	649	43	1	1	NUM
easat-10674	649	44	,	,	PUNCT
easat-10674	649	45	pp	pp	ADJ
easat-10674	649	46	.	.	PUNCT
easat-10674	650	1	132	132	NUM
easat-10674	650	2	-	-	SYM
easat-10674	650	3	148	148	NUM
easat-10674	650	4	,	,	PUNCT
easat-10674	650	5	2022	2022	NUM
easat-10674	650	6	.	.	PUNCT
easat-10674	651	1	https://doi.org/10.1177/00222429211045687	https://doi.org/10.1177/00222429211045687	NOUN
easat-10674	652	1	[	[	X
easat-10674	652	2	69	69	NUM
easat-10674	652	3	]	]	X
easat-10674	652	4	u.	u.	PROPN
easat-10674	652	5	gnewuch	gnewuch	PROPN
easat-10674	652	6	,	,	PUNCT
easat-10674	652	7	s.	s.	PROPN
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easat-10674	652	9	,	,	PUNCT
easat-10674	652	10	and	and	CCONJ
easat-10674	652	11	a.	a.	NOUN
easat-10674	652	12	maedche	maedche	NOUN
easat-10674	652	13	,	,	PUNCT
easat-10674	652	14	"	"	PUNCT
easat-10674	652	15	towards	towards	ADP
easat-10674	652	16	designing	design	VERB
easat-10674	652	17	cooperative	cooperative	ADJ
easat-10674	652	18	and	and	CCONJ
easat-10674	652	19	social	social	ADJ
easat-10674	652	20	conversational	conversational	ADJ
easat-10674	652	21	agents	agent	NOUN
easat-10674	652	22	for	for	ADP
easat-10674	652	23	customer	customer	NOUN
easat-10674	652	24	service	service	NOUN
easat-10674	652	25	,	,	PUNCT
easat-10674	652	26	"	"	PUNCT
easat-10674	652	27	presented	present	VERB
easat-10674	652	28	at	at	ADP
easat-10674	652	29	the	the	DET
easat-10674	652	30	icis	icis	PROPN
easat-10674	652	31	2017	2017	NUM
easat-10674	652	32	:	:	PUNCT
easat-10674	652	33	transforming	transform	VERB
easat-10674	652	34	society	society	NOUN
easat-10674	652	35	with	with	ADP
easat-10674	652	36	digital	digital	ADJ
easat-10674	652	37	innovation	innovation	NOUN
easat-10674	652	38	,	,	PUNCT
easat-10674	652	39	2017	2017	NUM
easat-10674	652	40	.	.	PUNCT
easat-10674	653	1	[	[	X
easat-10674	653	2	70	70	X
easat-10674	653	3	]	]	PUNCT
easat-10674	653	4	j.	j.	PROPN
easat-10674	653	5	mou	mou	PROPN
easat-10674	653	6	and	and	CCONJ
easat-10674	653	7	m.	m.	PROPN
easat-10674	653	8	benyoucef	benyoucef	PROPN
easat-10674	653	9	,	,	PUNCT
easat-10674	653	10	"	"	PUNCT
easat-10674	653	11	consumer	consumer	NOUN
easat-10674	653	12	behavior	behavior	NOUN
easat-10674	653	13	in	in	ADP
easat-10674	653	14	social	social	ADJ
easat-10674	653	15	commerce	commerce	NOUN
easat-10674	653	16	:	:	PUNCT
easat-10674	653	17	results	result	VERB
easat-10674	653	18	from	from	ADP
easat-10674	653	19	a	a	DET
easat-10674	653	20	meta	meta	ADJ
easat-10674	653	21	-	-	PUNCT
easat-10674	653	22	analysis	analysis	NOUN
easat-10674	653	23	,	,	PUNCT
easat-10674	653	24	"	"	PUNCT
easat-10674	653	25	technological	technological	ADJ
easat-10674	653	26	forecasting	forecasting	NOUN
easat-10674	653	27	and	and	CCONJ
easat-10674	653	28	social	social	ADJ
easat-10674	653	29	change	change	NOUN
easat-10674	653	30	,	,	PUNCT
easat-10674	653	31	vol	vol	NOUN
easat-10674	653	32	.	.	PROPN
easat-10674	653	33	167	167	NUM
easat-10674	653	34	,	,	PUNCT
easat-10674	653	35	p.	p.	NOUN
easat-10674	653	36	120734	120734	NUM
easat-10674	653	37	,	,	PUNCT
easat-10674	653	38	2021	2021	NUM
easat-10674	653	39	.	.	PUNCT
easat-10674	654	1	https://doi.org/10.1016/j.techfore.2021.120734	https://doi.org/10.1016/j.techfore.2021.120734	PROPN
easat-10674	654	2	[	[	X
easat-10674	654	3	71	71	NUM
easat-10674	654	4	]	]	PUNCT
easat-10674	654	5	m.	m.	NOUN
easat-10674	654	6	adam	adam	PROPN
easat-10674	654	7	,	,	PUNCT
easat-10674	654	8	m.	m.	NOUN
easat-10674	654	9	wessel	wessel	PROPN
easat-10674	654	10	,	,	PUNCT
easat-10674	654	11	and	and	CCONJ
easat-10674	654	12	a.	a.	NOUN
easat-10674	654	13	benlian	benlian	PROPN
easat-10674	654	14	,	,	PUNCT
easat-10674	654	15	"	"	PUNCT
easat-10674	654	16	ai	ai	NOUN
easat-10674	654	17	-	-	PUNCT
easat-10674	654	18	based	base	VERB
easat-10674	654	19	chatbots	chatbot	NOUN
easat-10674	654	20	in	in	ADP
easat-10674	654	21	customer	customer	NOUN
easat-10674	654	22	service	service	NOUN
easat-10674	654	23	and	and	CCONJ
easat-10674	654	24	their	their	PRON
easat-10674	654	25	effects	effect	NOUN
easat-10674	654	26	on	on	ADP
easat-10674	654	27	user	user	NOUN
easat-10674	654	28	compliance	compliance	NOUN
easat-10674	654	29	,	,	PUNCT
easat-10674	654	30	"	"	PUNCT
easat-10674	654	31	electronic	electronic	ADJ
easat-10674	654	32	markets	market	NOUN
easat-10674	654	33	,	,	PUNCT
easat-10674	654	34	vol	vol	NOUN
easat-10674	654	35	.	.	PROPN
easat-10674	655	1	31	31	NUM
easat-10674	655	2	,	,	PUNCT
easat-10674	655	3	no	no	INTJ
easat-10674	655	4	.	.	NOUN
easat-10674	655	5	2	2	NUM
easat-10674	655	6	,	,	PUNCT
easat-10674	655	7	pp	pp	ADJ
easat-10674	655	8	.	.	PUNCT
easat-10674	656	1	427	427	NUM
easat-10674	656	2	-	-	SYM
easat-10674	656	3	445	445	NUM
easat-10674	656	4	,	,	PUNCT
easat-10674	656	5	2021	2021	NUM
easat-10674	656	6	.	.	PUNCT
easat-10674	657	1	https://doi.org/10.1007/s12525-020-00414-7	https://doi.org/10.1007/s12525-020-00414-7	PUNCT
easat-10674	658	1	[	[	X
easat-10674	658	2	72	72	NUM
easat-10674	658	3	]	]	X
easat-10674	658	4	d.	d.	PROPN
easat-10674	658	5	gefen	gefen	PROPN
easat-10674	658	6	,	,	PUNCT
easat-10674	658	7	e.	e.	PROPN
easat-10674	658	8	karahanna	karahanna	PROPN
easat-10674	658	9	,	,	PUNCT
easat-10674	658	10	and	and	CCONJ
easat-10674	658	11	d.	d.	PROPN
easat-10674	658	12	w.	w.	PROPN
easat-10674	658	13	straub	straub	PROPN
easat-10674	658	14	,	,	PUNCT
easat-10674	658	15	"	"	PUNCT
easat-10674	658	16	trust	trust	NOUN
easat-10674	658	17	and	and	CCONJ
easat-10674	658	18	tam	tam	X
easat-10674	658	19	in	in	ADP
easat-10674	658	20	online	online	ADJ
easat-10674	658	21	shopping	shopping	NOUN
easat-10674	658	22	:	:	PUNCT
easat-10674	658	23	an	an	DET
easat-10674	658	24	integrated	integrated	ADJ
easat-10674	658	25	model	model	NOUN
easat-10674	658	26	,	,	PUNCT
easat-10674	658	27	"	"	PUNCT
easat-10674	658	28	mis	mis	PROPN
easat-10674	658	29	quarterly	quarterly	ADJ
easat-10674	658	30	,	,	PUNCT
easat-10674	658	31	vol	vol	NOUN
easat-10674	658	32	.	.	PROPN
easat-10674	658	33	27	27	NUM
easat-10674	658	34	,	,	PUNCT
easat-10674	658	35	no	no	INTJ
easat-10674	658	36	.	.	NOUN
easat-10674	658	37	1	1	NUM
easat-10674	658	38	,	,	PUNCT
easat-10674	658	39	pp	pp	ADJ
easat-10674	658	40	.	.	PUNCT
easat-10674	659	1	51	51	NUM
easat-10674	659	2	-	-	SYM
easat-10674	659	3	90	90	NUM
easat-10674	659	4	,	,	PUNCT
easat-10674	659	5	2003	2003	NUM
easat-10674	659	6	.	.	PUNCT
easat-10674	660	1	[	[	X
easat-10674	660	2	73	73	NUM
easat-10674	660	3	]	]	PUNCT
easat-10674	660	4	s.	s.	PROPN
easat-10674	660	5	moussawi	moussawi	PROPN
easat-10674	660	6	,	,	PUNCT
easat-10674	660	7	m.	m.	NOUN
easat-10674	660	8	koufaris	koufaris	PROPN
easat-10674	660	9	,	,	PUNCT
easat-10674	660	10	and	and	CCONJ
easat-10674	660	11	r.	r.	PROPN
easat-10674	660	12	benbunan	benbunan	PROPN
easat-10674	660	13	-	-	PUNCT
easat-10674	660	14	fich	fich	NOUN
easat-10674	660	15	,	,	PUNCT
easat-10674	660	16	"	"	PUNCT
easat-10674	660	17	how	how	SCONJ
easat-10674	660	18	perceptions	perception	NOUN
easat-10674	660	19	of	of	ADP
easat-10674	660	20	intelligence	intelligence	NOUN
easat-10674	660	21	and	and	CCONJ
easat-10674	660	22	anthropomorphism	anthropomorphism	NOUN
easat-10674	660	23	affect	affect	VERB
easat-10674	660	24	adoption	adoption	NOUN
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easat-10674	660	26	personal	personal	ADJ
easat-10674	660	27	intelligent	intelligent	ADJ
easat-10674	660	28	agents	agent	NOUN
easat-10674	660	29	,	,	PUNCT
easat-10674	660	30	"	"	PUNCT
easat-10674	660	31	electronic	electronic	ADJ
easat-10674	660	32	markets	market	NOUN
easat-10674	660	33	,	,	PUNCT
easat-10674	660	34	vol	vol	NOUN
easat-10674	660	35	.	.	PROPN
easat-10674	661	1	31	31	NUM
easat-10674	661	2	,	,	PUNCT
easat-10674	661	3	no	no	INTJ
easat-10674	661	4	.	.	NOUN
easat-10674	661	5	2	2	NUM
easat-10674	661	6	,	,	PUNCT
easat-10674	661	7	pp	pp	ADJ
easat-10674	661	8	.	.	PUNCT
easat-10674	662	1	343	343	NUM
easat-10674	662	2	-	-	SYM
easat-10674	662	3	364	364	NUM
easat-10674	662	4	,	,	PUNCT
easat-10674	662	5	2021	2021	NUM
easat-10674	662	6	.	.	PUNCT
easat-10674	663	1	https://doi.org/10.1007/s12525-020-00411-w	https://doi.org/10.1007/s12525-020-00411-w	NOUN
easat-10674	663	2	[	[	X
easat-10674	663	3	74	74	NUM
easat-10674	663	4	]	]	PUNCT
easat-10674	663	5	e.	e.	PROPN
easat-10674	663	6	go	go	VERB
easat-10674	663	7	and	and	CCONJ
easat-10674	663	8	s.	s.	PROPN
easat-10674	663	9	s.	s.	PROPN
easat-10674	663	10	sundar	sundar	PROPN
easat-10674	663	11	,	,	PUNCT
easat-10674	663	12	"	"	PUNCT
easat-10674	663	13	humanizing	humanize	VERB
easat-10674	663	14	chatbots	chatbot	NOUN
easat-10674	663	15	:	:	PUNCT
easat-10674	663	16	the	the	DET
easat-10674	663	17	effects	effect	NOUN
easat-10674	663	18	of	of	ADP
easat-10674	663	19	visual	visual	ADJ
easat-10674	663	20	,	,	PUNCT
easat-10674	663	21	identity	identity	NOUN
easat-10674	663	22	and	and	CCONJ
easat-10674	663	23	conversational	conversational	ADJ
easat-10674	663	24	cues	cue	NOUN
easat-10674	663	25	on	on	ADP
easat-10674	663	26	humanness	humanness	NOUN
easat-10674	663	27	perceptions	perception	NOUN
easat-10674	663	28	,	,	PUNCT
easat-10674	663	29	"	"	PUNCT
easat-10674	663	30	computers	computer	NOUN
easat-10674	663	31	in	in	ADP
easat-10674	663	32	human	human	ADJ
easat-10674	663	33	behavior	behavior	NOUN
easat-10674	663	34	,	,	PUNCT
easat-10674	663	35	vol	vol	NOUN
easat-10674	663	36	.	.	PROPN
easat-10674	664	1	97	97	NUM
easat-10674	664	2	,	,	PUNCT
easat-10674	664	3	pp	pp	ADJ
easat-10674	664	4	.	.	PUNCT
easat-10674	665	1	304	304	NUM
easat-10674	665	2	-	-	SYM
easat-10674	665	3	316	316	NUM
easat-10674	665	4	,	,	PUNCT
easat-10674	665	5	2019	2019	NUM
easat-10674	665	6	.	.	PUNCT
easat-10674	666	1	https://doi.org/10.1016/j.chb.2019.01.020	https://doi.org/10.1016/j.chb.2019.01.020	X
easat-10674	667	1	[	[	X
easat-10674	667	2	75	75	NUM
easat-10674	667	3	]	]	PUNCT
easat-10674	667	4	a.	a.	NOUN
easat-10674	667	5	følstad	følstad	NOUN
easat-10674	667	6	and	and	CCONJ
easat-10674	667	7	m.	m.	NOUN
easat-10674	667	8	skjuve	skjuve	NOUN
easat-10674	667	9	,	,	PUNCT
easat-10674	667	10	"	"	PUNCT
easat-10674	667	11	chatbots	chatbot	NOUN
easat-10674	667	12	for	for	ADP
easat-10674	667	13	customer	customer	NOUN
easat-10674	667	14	service	service	NOUN
easat-10674	667	15	:	:	PUNCT
easat-10674	667	16	user	user	NOUN
easat-10674	667	17	experience	experience	NOUN
easat-10674	667	18	and	and	CCONJ
easat-10674	667	19	motivation	motivation	NOUN
easat-10674	667	20	,	,	PUNCT
easat-10674	667	21	"	"	PUNCT
easat-10674	667	22	in	in	ADP
easat-10674	667	23	proceedings	proceeding	NOUN
easat-10674	667	24	of	of	ADP
easat-10674	667	25	the	the	DET
easat-10674	667	26	1st	1st	ADJ
easat-10674	667	27	international	international	ADJ
easat-10674	667	28	conference	conference	NOUN
easat-10674	667	29	on	on	ADP
easat-10674	667	30	conversational	conversational	ADJ
easat-10674	667	31	user	user	NOUN
easat-10674	667	32	interfaces	interface	NOUN
easat-10674	667	33	,	,	PUNCT
easat-10674	667	34	2019	2019	NUM
easat-10674	667	35	,	,	PUNCT
easat-10674	667	36	pp	pp	ADJ
easat-10674	667	37	.	.	PUNCT
easat-10674	668	1	1	1	NUM
easat-10674	668	2	-	-	SYM
easat-10674	668	3	9	9	NUM
easat-10674	668	4	.	.	PUNCT
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easat-10674	669	3	]	]	PUNCT
easat-10674	669	4	a.	a.	NOUN
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easat-10674	669	6	,	,	PUNCT
easat-10674	669	7	"	"	PUNCT
easat-10674	669	8	understanding	understand	VERB
easat-10674	669	9	information	information	NOUN
easat-10674	669	10	systems	system	NOUN
easat-10674	669	11	continuance	continuance	NOUN
easat-10674	669	12	:	:	PUNCT
easat-10674	669	13	an	an	DET
easat-10674	669	14	expectation	expectation	NOUN
easat-10674	669	15	-	-	PUNCT
easat-10674	669	16	confirmation	confirmation	NOUN
easat-10674	669	17	model	model	NOUN
easat-10674	669	18	,	,	PUNCT
easat-10674	669	19	"	"	PUNCT
easat-10674	669	20	mis	mis	PROPN
easat-10674	669	21	quarterly	quarterly	ADJ
easat-10674	669	22	,	,	PUNCT
easat-10674	669	23	vol	vol	NOUN
easat-10674	669	24	.	.	PROPN
easat-10674	669	25	25	25	NUM
easat-10674	669	26	,	,	PUNCT
easat-10674	669	27	no	no	INTJ
easat-10674	669	28	.	.	NOUN
easat-10674	669	29	3	3	NUM
easat-10674	669	30	,	,	PUNCT
easat-10674	669	31	pp	pp	ADJ
easat-10674	669	32	.	.	PUNCT
easat-10674	670	1	351	351	NUM
easat-10674	670	2	-	-	SYM
easat-10674	670	3	370	370	NUM
easat-10674	670	4	,	,	PUNCT
easat-10674	670	5	2001	2001	NUM
easat-10674	670	6	.	.	PUNCT
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easat-10674	671	3	https://doi.org/10.1108/ejm-09-2020-0672	https://doi.org/10.1108/ejm-09-2020-0672	PRON
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easat-10674	673	13	1436	1436	NUM
easat-10674	673	14	edelweiss	edelweiss	PROPN
easat-10674	673	15	applied	apply	VERB
easat-10674	673	16	science	science	NOUN
easat-10674	673	17	and	and	CCONJ
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easat-10674	673	19	issn	issn	PROPN
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easat-10674	673	22	-	-	SYM
easat-10674	673	23	8484	8484	NUM
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easat-10674	673	25	.	.	PROPN
easat-10674	674	1	9	9	NUM
easat-10674	674	2	,	,	PUNCT
easat-10674	674	3	no	no	INTJ
easat-10674	674	4	.	.	NOUN
easat-10674	674	5	10	10	NUM
easat-10674	674	6	:	:	SYM
easat-10674	674	7	1416	1416	NUM
easat-10674	674	8	-	-	SYM
easat-10674	674	9	1436	1436	NUM
easat-10674	674	10	,	,	PUNCT
easat-10674	674	11	2025	2025	NUM
easat-10674	674	12	doi	doi	NOUN
easat-10674	674	13	:	:	PUNCT
easat-10674	675	1	10.55214/2576	10.55214/2576	NUM
easat-10674	675	2	-	-	SYM
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easat-10674	675	4	©	©	PROPN
easat-10674	675	5	2025	2025	NUM
easat-10674	675	6	by	by	ADP
easat-10674	675	7	the	the	DET
easat-10674	675	8	authors	author	NOUN
easat-10674	675	9	;	;	PUNCT
easat-10674	675	10	licensee	licensee	PROPN
easat-10674	675	11	learning	learning	NOUN
easat-10674	675	12	gate	gate	NOUN
easat-10674	676	1	[	[	X
easat-10674	676	2	77	77	NUM
easat-10674	676	3	]	]	X
easat-10674	676	4	a.	a.	NOUN
easat-10674	676	5	tigariyyat	tigariyyat	PROPN
easat-10674	676	6	and	and	CCONJ
easat-10674	676	7	m.	m.	PROPN
easat-10674	676	8	a.	a.	PROPN
easat-10674	676	9	d.	d.	PROPN
easat-10674	676	10	al	al	PROPN
easat-10674	676	11	maliyyat	maliyyat	PROPN
easat-10674	676	12	,	,	PUNCT
easat-10674	676	13	"	"	PUNCT
easat-10674	676	14	impact	impact	NOUN
easat-10674	676	15	of	of	ADP
easat-10674	676	16	ai	ai	ADJ
easat-10674	676	17	chatbots	chatbot	NOUN
easat-10674	676	18	on	on	ADP
easat-10674	676	19	customer	customer	NOUN
easat-10674	676	20	engagement	engagement	NOUN
easat-10674	676	21	:	:	PUNCT
easat-10674	676	22	an	an	DET
easat-10674	676	23	investigating	investigating	NOUN
easat-10674	676	24	in	in	ADP
easat-10674	676	25	the	the	DET
easat-10674	676	26	role	role	NOUN
easat-10674	676	27	of	of	ADP
easat-10674	676	28	customer	customer	NOUN
easat-10674	676	29	trust	trust	NOUN
easat-10674	676	30	in	in	ADP
easat-10674	676	31	online	online	ADJ
easat-10674	676	32	services	service	NOUN
easat-10674	676	33	of	of	ADP
easat-10674	676	34	telecom	telecom	PROPN
easat-10674	676	35	egypt	egypt	PROPN
easat-10674	676	36	context	context	PROPN
easat-10674	676	37	,	,	PUNCT
easat-10674	676	38	"	"	PUNCT
easat-10674	676	39	journal	journal	NOUN
easat-10674	676	40	of	of	ADP
easat-10674	676	41	capital	capital	NOUN
easat-10674	676	42	markets	market	NOUN
easat-10674	676	43	studies	study	NOUN
easat-10674	676	44	,	,	PUNCT
easat-10674	676	45	vol	vol	NOUN
easat-10674	676	46	.	.	PROPN
easat-10674	677	1	34	34	NUM
easat-10674	677	2	,	,	PUNCT
easat-10674	677	3	no	no	INTJ
easat-10674	677	4	.	.	NOUN
easat-10674	677	5	3	3	NUM
easat-10674	677	6	,	,	PUNCT
easat-10674	677	7	pp	pp	PROPN
easat-10674	677	8	.	.	PUNCT
easat-10674	678	1	1–42	1–42	PROPN
easat-10674	678	2	,	,	PUNCT
easat-10674	678	3	2024	2024	NUM
easat-10674	678	4	.	.	PUNCT