id	sid	tid	token	lemma	pos
easat-11491	1	1	edelweiss	edelweiss	PROPN
easat-11491	1	2	applied	apply	VERB
easat-11491	1	3	science	science	NOUN
easat-11491	1	4	and	and	CCONJ
easat-11491	1	5	technology	technology	NOUN
easat-11491	1	6	issn	issn	PROPN
easat-11491	1	7	:	:	PUNCT
easat-11491	1	8	2576	2576	NUM
easat-11491	1	9	-	-	SYM
easat-11491	1	10	8484	8484	NUM
easat-11491	1	11	vol	vol	NOUN
easat-11491	1	12	.	.	PROPN
easat-11491	2	1	10	10	NUM
easat-11491	2	2	,	,	PUNCT
easat-11491	2	3	no	no	INTJ
easat-11491	2	4	.	.	NOUN
easat-11491	2	5	1	1	NUM
easat-11491	2	6	,	,	PUNCT
easat-11491	2	7	27	27	NUM
easat-11491	2	8	-	-	SYM
easat-11491	2	9	40	40	NUM
easat-11491	2	10	2026	2026	NUM
easat-11491	2	11	publisher	publisher	NOUN
easat-11491	2	12	:	:	PUNCT
easat-11491	2	13	learning	learn	VERB
easat-11491	2	14	gate	gate	NOUN
easat-11491	2	15	doi	doi	PROPN
easat-11491	2	16	:	:	PUNCT
easat-11491	2	17	10.55214/2576	10.55214/2576	NUM
easat-11491	2	18	-	-	PUNCT
easat-11491	2	19	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	2	20	©	©	ADP
easat-11491	2	21	2026	2026	NUM
easat-11491	2	22	by	by	ADP
easat-11491	2	23	the	the	DET
easat-11491	2	24	authors	author	NOUN
easat-11491	2	25	;	;	PUNCT
easat-11491	2	26	licensee	licensee	PROPN
easat-11491	2	27	learning	learning	NOUN
easat-11491	2	28	gate	gate	NOUN
easat-11491	2	29	©	©	PROPN
easat-11491	2	30	2026	2026	NUM
easat-11491	2	31	by	by	ADP
easat-11491	2	32	the	the	DET
easat-11491	2	33	authors	author	NOUN
easat-11491	2	34	;	;	PUNCT
easat-11491	2	35	licensee	licensee	PROPN
easat-11491	2	36	learning	learning	NOUN
easat-11491	2	37	gate	gate	NOUN
easat-11491	2	38	history	history	NOUN
easat-11491	2	39	:	:	PUNCT
easat-11491	2	40	received	receive	VERB
easat-11491	2	41	:	:	PUNCT
easat-11491	2	42	7	7	NUM
easat-11491	2	43	october	october	NOUN
easat-11491	2	44	2025	2025	NUM
easat-11491	2	45	;	;	PUNCT
easat-11491	2	46	revised	revise	VERB
easat-11491	2	47	:	:	PUNCT
easat-11491	2	48	24	24	NUM
easat-11491	2	49	november	november	PROPN
easat-11491	2	50	2025	2025	NUM
easat-11491	2	51	;	;	PUNCT
easat-11491	2	52	accepted	accept	VERB
easat-11491	2	53	:	:	PUNCT
easat-11491	2	54	28	28	NUM
easat-11491	2	55	november	november	PROPN
easat-11491	2	56	2025	2025	NUM
easat-11491	2	57	;	;	PUNCT
easat-11491	2	58	published	publish	VERB
easat-11491	2	59	:	:	PUNCT
easat-11491	2	60	1	1	NUM
easat-11491	2	61	january	january	PROPN
easat-11491	2	62	2026	2026	NUM
easat-11491	2	63	*	*	PUNCT
easat-11491	2	64	correspondence	correspondence	NOUN
easat-11491	2	65	:	:	PUNCT
easat-11491	2	66	sandra.tauquino@unmsm.edu.pe	sandra.tauquino@unmsm.edu.pe	NOUN
easat-11491	2	67	problems	problem	NOUN
easat-11491	2	68	in	in	ADP
easat-11491	2	69	the	the	DET
easat-11491	2	70	adoption	adoption	NOUN
easat-11491	2	71	of	of	ADP
easat-11491	2	72	information	information	NOUN
easat-11491	2	73	technology	technology	NOUN
easat-11491	2	74	service	service	NOUN
easat-11491	2	75	management	management	NOUN
easat-11491	2	76	models	model	NOUN
easat-11491	2	77	:	:	PUNCT
easat-11491	2	78	a	a	DET
easat-11491	2	79	systematic	systematic	ADJ
easat-11491	2	80	literature	literature	NOUN
easat-11491	2	81	review	review	PROPN
easat-11491	2	82	sandra	sandra	PROPN
easat-11491	2	83	tauquino	tauquino	PROPN
easat-11491	2	84	alvarez1	alvarez1	PROPN
easat-11491	2	85	*	*	PROPN
easat-11491	2	86	,	,	PUNCT
easat-11491	2	87	ciro	ciro	PROPN
easat-11491	2	88	aguilar	aguilar	PROPN
easat-11491	2	89	linares2	linares2	PROPN
easat-11491	3	1	1,2national	1,2national	NUM
easat-11491	3	2	university	university	PROPN
easat-11491	3	3	of	of	ADP
easat-11491	3	4	san	san	PROPN
easat-11491	3	5	marcos	marcos	PROPN
easat-11491	3	6	,	,	PUNCT
easat-11491	3	7	lima	lima	PROPN
easat-11491	3	8	,	,	PUNCT
easat-11491	3	9	peru	peru	PROPN
easat-11491	3	10	;	;	PUNCT
easat-11491	3	11	sandra.tauquino@unmsm.edu.pe	sandra.tauquino@unmsm.edu.pe	NOUN
easat-11491	3	12	(	(	PUNCT
easat-11491	3	13	s.t.a	s.t.a	ADJ
easat-11491	3	14	.	.	PROPN
easat-11491	3	15	)	)	PUNCT
easat-11491	4	1	caguilarli@unmsm.edu.pe	caguilarli@unmsm.edu.pe	NOUN
easat-11491	4	2	(	(	PUNCT
easat-11491	4	3	c.a.l	c.a.l	ADJ
easat-11491	4	4	.	.	PUNCT
easat-11491	4	5	)	)	PUNCT
easat-11491	4	6	.	.	PUNCT
easat-11491	5	1	abstract	abstract	ADV
easat-11491	5	2	:	:	PUNCT
easat-11491	5	3	this	this	DET
easat-11491	5	4	systematic	systematic	ADJ
easat-11491	5	5	literature	literature	NOUN
easat-11491	5	6	review	review	NOUN
easat-11491	5	7	aims	aim	VERB
easat-11491	5	8	to	to	PART
easat-11491	5	9	identify	identify	VERB
easat-11491	5	10	and	and	CCONJ
easat-11491	5	11	categorize	categorize	VERB
easat-11491	5	12	the	the	DET
easat-11491	5	13	recurrent	recurrent	ADJ
easat-11491	5	14	problems	problem	NOUN
easat-11491	5	15	organizations	organization	NOUN
easat-11491	5	16	face	face	VERB
easat-11491	5	17	during	during	ADP
easat-11491	5	18	the	the	DET
easat-11491	5	19	adoption	adoption	NOUN
easat-11491	5	20	of	of	ADP
easat-11491	5	21	information	information	NOUN
easat-11491	5	22	technology	technology	NOUN
easat-11491	5	23	service	service	NOUN
easat-11491	5	24	management	management	NOUN
easat-11491	5	25	(	(	PUNCT
easat-11491	5	26	itsm	itsm	NOUN
easat-11491	5	27	)	)	PUNCT
easat-11491	5	28	models	model	NOUN
easat-11491	5	29	such	such	ADJ
easat-11491	5	30	as	as	ADP
easat-11491	5	31	itil	itil	PROPN
easat-11491	5	32	,	,	PUNCT
easat-11491	5	33	cobit	cobit	NOUN
easat-11491	5	34	,	,	PUNCT
easat-11491	5	35	and	and	CCONJ
easat-11491	5	36	iso	iso	NOUN
easat-11491	5	37	/	/	SYM
easat-11491	5	38	iec	iec	PROPN
easat-11491	5	39	20000	20000	NUM
easat-11491	5	40	.	.	PUNCT
easat-11491	6	1	following	follow	VERB
easat-11491	6	2	the	the	DET
easat-11491	6	3	prisma	prisma	PROPN
easat-11491	6	4	guidelines	guideline	NOUN
easat-11491	6	5	,	,	PUNCT
easat-11491	6	6	a	a	DET
easat-11491	6	7	systematic	systematic	ADJ
easat-11491	6	8	review	review	NOUN
easat-11491	6	9	of	of	ADP
easat-11491	6	10	72	72	NUM
easat-11491	6	11	studies	study	NOUN
easat-11491	6	12	published	publish	VERB
easat-11491	6	13	between	between	ADP
easat-11491	6	14	2020	2020	NUM
easat-11491	6	15	and	and	CCONJ
easat-11491	6	16	2025	2025	NUM
easat-11491	6	17	was	be	AUX
easat-11491	6	18	conducted	conduct	VERB
easat-11491	6	19	.	.	PUNCT
easat-11491	7	1	the	the	DET
easat-11491	7	2	pico	pico	NOUN
easat-11491	7	3	strategy	strategy	NOUN
easat-11491	7	4	was	be	AUX
easat-11491	7	5	used	use	VERB
easat-11491	7	6	to	to	PART
easat-11491	7	7	define	define	VERB
easat-11491	7	8	the	the	DET
easat-11491	7	9	search	search	NOUN
easat-11491	7	10	string	string	NOUN
easat-11491	7	11	,	,	PUNCT
easat-11491	7	12	and	and	CCONJ
easat-11491	7	13	studies	study	NOUN
easat-11491	7	14	were	be	AUX
easat-11491	7	15	sourced	source	VERB
easat-11491	7	16	from	from	ADP
easat-11491	7	17	databases	database	NOUN
easat-11491	7	18	including	include	VERB
easat-11491	7	19	scopus	scopus	NOUN
easat-11491	7	20	,	,	PUNCT
easat-11491	7	21	ebscohost	ebscohost	NOUN
easat-11491	7	22	,	,	PUNCT
easat-11491	7	23	sciencedirect	sciencedirect	NOUN
easat-11491	7	24	,	,	PUNCT
easat-11491	7	25	and	and	CCONJ
easat-11491	7	26	ieee	ieee	PROPN
easat-11491	7	27	xplore	xplore	PROPN
easat-11491	7	28	.	.	PUNCT
easat-11491	8	1	the	the	DET
easat-11491	8	2	analysis	analysis	NOUN
easat-11491	8	3	reveals	reveal	VERB
easat-11491	8	4	a	a	DET
easat-11491	8	5	refined	refined	ADJ
easat-11491	8	6	taxonomy	taxonomy	NOUN
easat-11491	8	7	of	of	ADP
easat-11491	8	8	adoption	adoption	NOUN
easat-11491	8	9	problems	problem	NOUN
easat-11491	8	10	across	across	ADP
easat-11491	8	11	six	six	NUM
easat-11491	8	12	dimensions	dimension	NOUN
easat-11491	8	13	:	:	PUNCT
easat-11491	8	14	strategic	strategic	ADJ
easat-11491	8	15	,	,	PUNCT
easat-11491	8	16	organizational	organizational	ADJ
easat-11491	8	17	,	,	PUNCT
easat-11491	8	18	technical	technical	ADJ
easat-11491	8	19	,	,	PUNCT
easat-11491	8	20	resources	resource	NOUN
easat-11491	8	21	,	,	PUNCT
easat-11491	8	22	operational	operational	ADJ
easat-11491	8	23	,	,	PUNCT
easat-11491	8	24	and	and	CCONJ
easat-11491	8	25	contextual	contextual	ADJ
easat-11491	8	26	.	.	PUNCT
easat-11491	9	1	the	the	DET
easat-11491	9	2	most	most	ADV
easat-11491	9	3	prevalent	prevalent	ADJ
easat-11491	9	4	challenges	challenge	NOUN
easat-11491	9	5	are	be	AUX
easat-11491	9	6	a	a	DET
easat-11491	9	7	lack	lack	NOUN
easat-11491	9	8	of	of	ADP
easat-11491	9	9	top	top	ADJ
easat-11491	9	10	management	management	NOUN
easat-11491	9	11	commitment	commitment	NOUN
easat-11491	9	12	(	(	PUNCT
easat-11491	9	13	78	78	NUM
easat-11491	9	14	%	%	NOUN
easat-11491	9	15	)	)	PUNCT
easat-11491	9	16	,	,	PUNCT
easat-11491	9	17	resistance	resistance	NOUN
easat-11491	9	18	to	to	ADP
easat-11491	9	19	organizational	organizational	ADJ
easat-11491	9	20	change	change	NOUN
easat-11491	9	21	(	(	PUNCT
easat-11491	9	22	82	82	NUM
easat-11491	9	23	%	%	NOUN
easat-11491	9	24	)	)	PUNCT
easat-11491	9	25	,	,	PUNCT
easat-11491	9	26	and	and	CCONJ
easat-11491	9	27	insufficient	insufficient	ADJ
easat-11491	9	28	specialized	specialized	ADJ
easat-11491	9	29	skills	skill	NOUN
easat-11491	9	30	(	(	PUNCT
easat-11491	9	31	71	71	NUM
easat-11491	9	32	%	%	NOUN
easat-11491	9	33	)	)	PUNCT
easat-11491	9	34	.	.	PUNCT
easat-11491	10	1	emerging	emerge	VERB
easat-11491	10	2	challenges	challenge	NOUN
easat-11491	10	3	related	relate	VERB
easat-11491	10	4	to	to	ADP
easat-11491	10	5	agile	agile	ADJ
easat-11491	10	6	-	-	PUNCT
easat-11491	10	7	itsm	itsm	NOUN
easat-11491	10	8	integration	integration	NOUN
easat-11491	10	9	(	(	PUNCT
easat-11491	10	10	e.g.	e.g.	ADV
easat-11491	10	11	,	,	PUNCT
easat-11491	10	12	devops	devop	NOUN
easat-11491	10	13	)	)	PUNCT
easat-11491	10	14	and	and	CCONJ
easat-11491	10	15	adoption	adoption	NOUN
easat-11491	10	16	in	in	ADP
easat-11491	10	17	smes	sme	NOUN
easat-11491	10	18	and	and	CCONJ
easat-11491	10	19	startups	startup	NOUN
easat-11491	10	20	are	be	AUX
easat-11491	10	21	also	also	ADV
easat-11491	10	22	identified	identify	VERB
easat-11491	10	23	.	.	PUNCT
easat-11491	11	1	the	the	DET
easat-11491	11	2	findings	finding	NOUN
easat-11491	11	3	indicate	indicate	VERB
easat-11491	11	4	that	that	DET
easat-11491	11	5	successful	successful	ADJ
easat-11491	11	6	itsm	itsm	NOUN
easat-11491	11	7	adoption	adoption	NOUN
easat-11491	11	8	is	be	AUX
easat-11491	11	9	hindered	hinder	VERB
easat-11491	11	10	more	more	ADV
easat-11491	11	11	by	by	ADP
easat-11491	11	12	strategic	strategic	ADJ
easat-11491	11	13	and	and	CCONJ
easat-11491	11	14	organizational	organizational	ADJ
easat-11491	11	15	factors	factor	NOUN
easat-11491	11	16	than	than	ADP
easat-11491	11	17	by	by	ADP
easat-11491	11	18	technical	technical	ADJ
easat-11491	11	19	ones	one	NOUN
easat-11491	11	20	,	,	PUNCT
easat-11491	11	21	requiring	require	VERB
easat-11491	11	22	a	a	DET
easat-11491	11	23	holistic	holistic	ADJ
easat-11491	11	24	approach	approach	NOUN
easat-11491	11	25	to	to	PART
easat-11491	11	26	change	change	VERB
easat-11491	11	27	management	management	NOUN
easat-11491	11	28	.	.	PUNCT
easat-11491	12	1	this	this	DET
easat-11491	12	2	study	study	NOUN
easat-11491	12	3	provides	provide	VERB
easat-11491	12	4	a	a	DET
easat-11491	12	5	structured	structured	ADJ
easat-11491	12	6	framework	framework	NOUN
easat-11491	12	7	for	for	SCONJ
easat-11491	12	8	practitioners	practitioner	NOUN
easat-11491	12	9	to	to	PART
easat-11491	12	10	anticipate	anticipate	VERB
easat-11491	12	11	and	and	CCONJ
easat-11491	12	12	mitigate	mitigate	VERB
easat-11491	12	13	implementation	implementation	NOUN
easat-11491	12	14	risks	risk	NOUN
easat-11491	12	15	.	.	PUNCT
easat-11491	13	1	it	it	PRON
easat-11491	13	2	underscores	underscore	VERB
easat-11491	13	3	the	the	DET
easat-11491	13	4	need	need	NOUN
easat-11491	13	5	for	for	ADP
easat-11491	13	6	strong	strong	ADJ
easat-11491	13	7	executive	executive	ADJ
easat-11491	13	8	sponsorship	sponsorship	NOUN
easat-11491	13	9	,	,	PUNCT
easat-11491	13	10	cultural	cultural	ADJ
easat-11491	13	11	change	change	NOUN
easat-11491	13	12	initiatives	initiative	NOUN
easat-11491	13	13	,	,	PUNCT
easat-11491	13	14	and	and	CCONJ
easat-11491	13	15	tailored	tailor	VERB
easat-11491	13	16	strategies	strategy	NOUN
easat-11491	13	17	for	for	ADP
easat-11491	13	18	different	different	ADJ
easat-11491	13	19	organizational	organizational	ADJ
easat-11491	13	20	contexts	context	NOUN
easat-11491	13	21	to	to	PART
easat-11491	13	22	increase	increase	VERB
easat-11491	13	23	the	the	DET
easat-11491	13	24	likelihood	likelihood	NOUN
easat-11491	13	25	of	of	ADP
easat-11491	13	26	successful	successful	ADJ
easat-11491	13	27	adoption	adoption	NOUN
easat-11491	13	28	.	.	PUNCT
easat-11491	14	1	keywords	keyword	NOUN
easat-11491	14	2	:	:	PUNCT
easat-11491	14	3	adoption	adoption	NOUN
easat-11491	14	4	problems	problem	NOUN
easat-11491	14	5	,	,	PUNCT
easat-11491	14	6	cobit	cobit	NOUN
easat-11491	14	7	,	,	PUNCT
easat-11491	14	8	iso	iso	NOUN
easat-11491	14	9	/	/	SYM
easat-11491	14	10	iec	iec	PROPN
easat-11491	14	11	20000	20000	NUM
easat-11491	14	12	,	,	PUNCT
easat-11491	14	13	itil	itil	PROPN
easat-11491	14	14	,	,	PUNCT
easat-11491	14	15	itsm	itsm	NOUN
easat-11491	14	16	,	,	PUNCT
easat-11491	14	17	systematic	systematic	ADJ
easat-11491	14	18	literature	literature	PROPN
easat-11491	14	19	review	review	NOUN
easat-11491	14	20	.	.	PUNCT
easat-11491	15	1	1	1	X
easat-11491	15	2	.	.	X
easat-11491	15	3	introduction	introduction	NOUN
easat-11491	15	4	the	the	DET
easat-11491	15	5	adoption	adoption	NOUN
easat-11491	15	6	of	of	ADP
easat-11491	15	7	it	it	PRON
easat-11491	15	8	service	service	NOUN
easat-11491	15	9	management	management	NOUN
easat-11491	15	10	(	(	PUNCT
easat-11491	15	11	itsm	itsm	NOUN
easat-11491	15	12	)	)	PUNCT
easat-11491	15	13	frameworks	framework	NOUN
easat-11491	15	14	,	,	PUNCT
easat-11491	15	15	such	such	ADJ
easat-11491	15	16	as	as	ADP
easat-11491	15	17	itil	itil	PROPN
easat-11491	15	18	(	(	PUNCT
easat-11491	15	19	information	information	NOUN
easat-11491	15	20	technology	technology	NOUN
easat-11491	15	21	infrastructure	infrastructure	NOUN
easat-11491	15	22	library	library	NOUN
easat-11491	15	23	)	)	PUNCT
easat-11491	15	24	and	and	CCONJ
easat-11491	15	25	cobit	cobit	NOUN
easat-11491	15	26	(	(	PUNCT
easat-11491	15	27	control	control	NOUN
easat-11491	15	28	objectives	objective	NOUN
easat-11491	15	29	for	for	ADP
easat-11491	15	30	information	information	NOUN
easat-11491	15	31	and	and	CCONJ
easat-11491	15	32	related	related	ADJ
easat-11491	15	33	technologies	technology	NOUN
easat-11491	15	34	)	)	PUNCT
easat-11491	15	35	,	,	PUNCT
easat-11491	15	36	is	be	AUX
easat-11491	15	37	widely	widely	ADV
easat-11491	15	38	recognized	recognize	VERB
easat-11491	15	39	as	as	ADP
easat-11491	15	40	a	a	DET
easat-11491	15	41	critical	critical	ADJ
easat-11491	15	42	factor	factor	NOUN
easat-11491	15	43	for	for	SCONJ
easat-11491	15	44	organizations	organization	NOUN
easat-11491	15	45	to	to	PART
easat-11491	15	46	align	align	VERB
easat-11491	15	47	their	their	PRON
easat-11491	15	48	it	it	NOUN
easat-11491	15	49	services	service	NOUN
easat-11491	15	50	with	with	ADP
easat-11491	15	51	business	business	NOUN
easat-11491	15	52	objectives	objective	NOUN
easat-11491	15	53	,	,	PUNCT
easat-11491	15	54	improve	improve	VERB
easat-11491	15	55	service	service	NOUN
easat-11491	15	56	quality	quality	NOUN
easat-11491	15	57	,	,	PUNCT
easat-11491	15	58	and	and	CCONJ
easat-11491	15	59	optimize	optimize	VERB
easat-11491	15	60	their	their	PRON
easat-11491	15	61	resources	resource	NOUN
easat-11491	16	1	[	[	X
easat-11491	16	2	1	1	NUM
easat-11491	16	3	-	-	SYM
easat-11491	16	4	3	3	NUM
easat-11491	16	5	]	]	PUNCT
easat-11491	16	6	.	.	PUNCT
easat-11491	17	1	however	however	ADV
easat-11491	17	2	,	,	PUNCT
easat-11491	17	3	despite	despite	SCONJ
easat-11491	17	4	the	the	DET
easat-11491	17	5	documented	document	VERB
easat-11491	17	6	benefits	benefit	NOUN
easat-11491	17	7	,	,	PUNCT
easat-11491	17	8	the	the	DET
easat-11491	17	9	implementation	implementation	NOUN
easat-11491	17	10	of	of	ADP
easat-11491	17	11	these	these	DET
easat-11491	17	12	management	management	NOUN
easat-11491	17	13	models	model	NOUN
easat-11491	17	14	is	be	AUX
easat-11491	17	15	often	often	ADV
easat-11491	17	16	hampered	hamper	VERB
easat-11491	17	17	by	by	ADP
easat-11491	17	18	various	various	ADJ
easat-11491	17	19	problems	problem	NOUN
easat-11491	17	20	that	that	PRON
easat-11491	17	21	prevent	prevent	VERB
easat-11491	17	22	the	the	DET
easat-11491	17	23	achievement	achievement	NOUN
easat-11491	17	24	of	of	ADP
easat-11491	17	25	the	the	DET
easat-11491	17	26	expected	expect	VERB
easat-11491	17	27	results	result	NOUN
easat-11491	17	28	.	.	PUNCT
easat-11491	18	1	the	the	DET
easat-11491	18	2	specialized	specialized	ADJ
easat-11491	18	3	literature	literature	NOUN
easat-11491	18	4	indicates	indicate	VERB
easat-11491	18	5	that	that	SCONJ
easat-11491	18	6	organizations	organization	NOUN
easat-11491	18	7	,	,	PUNCT
easat-11491	18	8	regardless	regardless	ADV
easat-11491	18	9	of	of	ADP
easat-11491	18	10	their	their	PRON
easat-11491	18	11	sector	sector	NOUN
easat-11491	18	12	,	,	PUNCT
easat-11491	18	13	face	face	VERB
easat-11491	18	14	recurring	recur	VERB
easat-11491	18	15	challenges	challenge	NOUN
easat-11491	18	16	during	during	ADP
easat-11491	18	17	adoption	adoption	NOUN
easat-11491	18	18	.	.	PUNCT
easat-11491	19	1	these	these	PRON
easat-11491	19	2	include	include	VERB
easat-11491	19	3	a	a	DET
easat-11491	19	4	lack	lack	NOUN
easat-11491	19	5	of	of	ADP
easat-11491	19	6	standardized	standardized	ADJ
easat-11491	19	7	procedures	procedure	NOUN
easat-11491	19	8	,	,	PUNCT
easat-11491	19	9	resistance	resistance	NOUN
easat-11491	19	10	to	to	ADP
easat-11491	19	11	cultural	cultural	ADJ
easat-11491	19	12	change	change	NOUN
easat-11491	19	13	,	,	PUNCT
easat-11491	19	14	poorly	poorly	ADV
easat-11491	19	15	defined	define	VERB
easat-11491	19	16	service	service	NOUN
easat-11491	19	17	level	level	NOUN
easat-11491	19	18	agreements	agreement	NOUN
easat-11491	19	19	(	(	PUNCT
easat-11491	19	20	slas	slas	PROPN
easat-11491	19	21	)	)	PUNCT
easat-11491	19	22	,	,	PUNCT
easat-11491	19	23	insufficient	insufficient	ADJ
easat-11491	19	24	staff	staff	NOUN
easat-11491	19	25	training	training	NOUN
easat-11491	19	26	,	,	PUNCT
easat-11491	19	27	and	and	CCONJ
easat-11491	19	28	difficulty	difficulty	NOUN
easat-11491	19	29	integrating	integrate	VERB
easat-11491	19	30	frameworks	framework	NOUN
easat-11491	19	31	with	with	ADP
easat-11491	19	32	existing	exist	VERB
easat-11491	19	33	organizational	organizational	ADJ
easat-11491	19	34	structures	structure	NOUN
easat-11491	19	35	[	[	X
easat-11491	19	36	1	1	NUM
easat-11491	19	37	,	,	PUNCT
easat-11491	19	38	4	4	NUM
easat-11491	19	39	-	-	SYM
easat-11491	19	40	6	6	NUM
easat-11491	19	41	]	]	PUNCT
easat-11491	19	42	.	.	PUNCT
easat-11491	20	1	furthermore	furthermore	ADV
easat-11491	20	2	,	,	PUNCT
easat-11491	20	3	in	in	ADP
easat-11491	20	4	specific	specific	ADJ
easat-11491	20	5	contexts	context	NOUN
easat-11491	20	6	such	such	ADJ
easat-11491	20	7	as	as	ADP
easat-11491	20	8	smes	sme	NOUN
easat-11491	20	9	,	,	PUNCT
easat-11491	20	10	educational	educational	ADJ
easat-11491	20	11	institutions	institution	NOUN
easat-11491	20	12	,	,	PUNCT
easat-11491	20	13	and	and	CCONJ
easat-11491	20	14	the	the	DET
easat-11491	20	15	public	public	ADJ
easat-11491	20	16	sector	sector	NOUN
easat-11491	20	17	,	,	PUNCT
easat-11491	20	18	these	these	DET
easat-11491	20	19	challenges	challenge	NOUN
easat-11491	20	20	are	be	AUX
easat-11491	20	21	compounded	compound	VERB
easat-11491	20	22	by	by	ADP
easat-11491	20	23	budgetary	budgetary	ADJ
easat-11491	20	24	constraints	constraint	NOUN
easat-11491	20	25	and	and	CCONJ
easat-11491	20	26	a	a	DET
easat-11491	20	27	lack	lack	NOUN
easat-11491	20	28	of	of	ADP
easat-11491	20	29	strategic	strategic	ADJ
easat-11491	20	30	commitment	commitment	NOUN
easat-11491	20	31	from	from	ADP
easat-11491	20	32	senior	senior	ADJ
easat-11491	20	33	management	management	NOUN
easat-11491	20	34	[	[	X
easat-11491	20	35	5	5	NUM
easat-11491	20	36	,	,	PUNCT
easat-11491	20	37	7	7	NUM
easat-11491	20	38	,	,	PUNCT
easat-11491	20	39	8	8	NUM
easat-11491	20	40	]	]	PUNCT
easat-11491	20	41	.	.	PUNCT
easat-11491	21	1	previous	previous	ADJ
easat-11491	21	2	research	research	NOUN
easat-11491	21	3	also	also	ADV
easat-11491	21	4	indicates	indicate	VERB
easat-11491	21	5	that	that	SCONJ
easat-11491	21	6	the	the	DET
easat-11491	21	7	increasing	increase	VERB
easat-11491	21	8	complexity	complexity	NOUN
easat-11491	21	9	of	of	ADP
easat-11491	21	10	technological	technological	ADJ
easat-11491	21	11	environments	environment	NOUN
easat-11491	21	12	,	,	PUNCT
easat-11491	21	13	including	include	VERB
easat-11491	21	14	the	the	DET
easat-11491	21	15	integration	integration	NOUN
easat-11491	21	16	of	of	ADP
easat-11491	21	17	cloud	cloud	NOUN
easat-11491	21	18	computing	computing	NOUN
easat-11491	21	19	,	,	PUNCT
easat-11491	21	20	artificial	artificial	ADJ
easat-11491	21	21	intelligence	intelligence	NOUN
easat-11491	21	22	,	,	PUNCT
easat-11491	21	23	and	and	CCONJ
easat-11491	21	24	hybrid	hybrid	ADJ
easat-11491	21	25	environments	environment	NOUN
easat-11491	21	26	such	such	ADJ
easat-11491	21	27	as	as	ADP
easat-11491	21	28	devops	devop	NOUN
easat-11491	21	29	,	,	PUNCT
easat-11491	21	30	introduces	introduce	VERB
easat-11491	21	31	new	new	ADJ
easat-11491	21	32	obstacles	obstacle	NOUN
easat-11491	21	33	that	that	PRON
easat-11491	21	34	are	be	AUX
easat-11491	21	35	not	not	PART
easat-11491	21	36	always	always	ADV
easat-11491	21	37	addressed	address	VERB
easat-11491	21	38	by	by	ADP
easat-11491	21	39	traditional	traditional	ADJ
easat-11491	21	40	itsm	itsm	NOUN
easat-11491	21	41	practices	practice	NOUN
easat-11491	21	42	[	[	PUNCT
easat-11491	21	43	9	9	NUM
easat-11491	21	44	-	-	SYM
easat-11491	21	45	11	11	NUM
easat-11491	21	46	]	]	PUNCT
easat-11491	21	47	.	.	PUNCT
easat-11491	22	1	furthermore	furthermore	ADV
easat-11491	22	2	,	,	PUNCT
easat-11491	22	3	it	it	PRON
easat-11491	22	4	has	have	AUX
easat-11491	22	5	been	be	AUX
easat-11491	22	6	identified	identify	VERB
easat-11491	22	7	that	that	SCONJ
easat-11491	22	8	,	,	PUNCT
easat-11491	22	9	in	in	ADP
easat-11491	22	10	many	many	ADJ
easat-11491	22	11	cases	case	NOUN
easat-11491	22	12	,	,	PUNCT
easat-11491	22	13	there	there	PRON
easat-11491	22	14	is	be	VERB
easat-11491	22	15	a	a	DET
easat-11491	22	16	significant	significant	ADJ
easat-11491	22	17	gap	gap	NOUN
easat-11491	22	18	between	between	ADP
easat-11491	22	19	theoretical	theoretical	ADJ
easat-11491	22	20	knowledge	knowledge	NOUN
easat-11491	22	21	of	of	ADP
easat-11491	22	22	frameworks	framework	NOUN
easat-11491	22	23	and	and	CCONJ
easat-11491	22	24	their	their	PRON
easat-11491	22	25	effective	effective	ADJ
easat-11491	22	26	practical	practical	ADJ
easat-11491	22	27	application	application	NOUN
easat-11491	22	28	,	,	PUNCT
easat-11491	22	29	resulting	result	VERB
easat-11491	22	30	in	in	ADP
easat-11491	22	31	fragmented	fragmented	ADJ
easat-11491	22	32	or	or	CCONJ
easat-11491	22	33	immature	immature	ADJ
easat-11491	22	34	implementations	implementation	NOUN
easat-11491	22	35	[	[	X
easat-11491	22	36	2	2	NUM
easat-11491	22	37	,	,	PUNCT
easat-11491	22	38	12	12	NUM
easat-11491	22	39	,	,	PUNCT
easat-11491	22	40	13	13	NUM
easat-11491	22	41	]	]	PUNCT
easat-11491	22	42	.	.	PUNCT
easat-11491	23	1	https://orcid.org/0009-0000-8294-9735	https://orcid.org/0009-0000-8294-9735	VERB
easat-11491	23	2	https://orcid.org/0000-0002-2143-9851	https://orcid.org/0000-0002-2143-9851	PROPN
easat-11491	23	3	28	28	PROPN
easat-11491	23	4	edelweiss	edelweiss	PROPN
easat-11491	23	5	applied	apply	VERB
easat-11491	23	6	science	science	NOUN
easat-11491	23	7	and	and	CCONJ
easat-11491	23	8	technology	technology	NOUN
easat-11491	23	9	issn	issn	PROPN
easat-11491	23	10	:	:	PUNCT
easat-11491	23	11	2576	2576	NUM
easat-11491	23	12	-	-	SYM
easat-11491	23	13	8484	8484	NUM
easat-11491	23	14	vol	vol	NOUN
easat-11491	23	15	.	.	PROPN
easat-11491	24	1	10	10	NUM
easat-11491	24	2	,	,	PUNCT
easat-11491	24	3	no	no	INTJ
easat-11491	24	4	.	.	NOUN
easat-11491	24	5	1	1	NUM
easat-11491	24	6	:	:	SYM
easat-11491	24	7	27	27	NUM
easat-11491	24	8	-	-	SYM
easat-11491	24	9	40	40	NUM
easat-11491	24	10	,	,	PUNCT
easat-11491	24	11	2026	2026	NUM
easat-11491	24	12	doi	doi	NOUN
easat-11491	24	13	:	:	PUNCT
easat-11491	24	14	10.55214/2576	10.55214/2576	NUM
easat-11491	24	15	-	-	PUNCT
easat-11491	24	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	24	17	©	©	ADP
easat-11491	24	18	2026	2026	NUM
easat-11491	24	19	by	by	ADP
easat-11491	24	20	the	the	DET
easat-11491	24	21	authors	author	NOUN
easat-11491	24	22	;	;	PUNCT
easat-11491	24	23	licensee	licensee	PROPN
easat-11491	24	24	learning	learn	VERB
easat-11491	24	25	gate	gate	NOUN
easat-11491	24	26	given	give	VERB
easat-11491	24	27	this	this	DET
easat-11491	24	28	scenario	scenario	NOUN
easat-11491	24	29	,	,	PUNCT
easat-11491	24	30	this	this	DET
easat-11491	24	31	article	article	NOUN
easat-11491	24	32	aims	aim	VERB
easat-11491	24	33	to	to	PART
easat-11491	24	34	systematically	systematically	ADV
easat-11491	24	35	identify	identify	VERB
easat-11491	24	36	and	and	CCONJ
easat-11491	24	37	analyze	analyze	VERB
easat-11491	24	38	recurring	recur	VERB
easat-11491	24	39	problems	problem	NOUN
easat-11491	24	40	in	in	ADP
easat-11491	24	41	the	the	DET
easat-11491	24	42	adoption	adoption	NOUN
easat-11491	24	43	of	of	ADP
easat-11491	24	44	it	it	PRON
easat-11491	24	45	service	service	NOUN
easat-11491	24	46	management	management	NOUN
easat-11491	24	47	models	model	NOUN
easat-11491	24	48	,	,	PUNCT
easat-11491	24	49	based	base	VERB
easat-11491	24	50	on	on	ADP
easat-11491	24	51	a	a	DET
easat-11491	24	52	review	review	NOUN
easat-11491	24	53	of	of	ADP
easat-11491	24	54	documented	document	VERB
easat-11491	24	55	cases	case	NOUN
easat-11491	24	56	in	in	ADP
easat-11491	24	57	the	the	DET
easat-11491	24	58	literature	literature	NOUN
easat-11491	24	59	from	from	ADP
easat-11491	24	60	recent	recent	ADJ
easat-11491	24	61	years	year	NOUN
easat-11491	24	62	.	.	PUNCT
easat-11491	25	1	this	this	DET
easat-11491	25	2	analysis	analysis	NOUN
easat-11491	25	3	seeks	seek	VERB
easat-11491	25	4	to	to	PART
easat-11491	25	5	serve	serve	VERB
easat-11491	25	6	as	as	ADP
easat-11491	25	7	a	a	DET
easat-11491	25	8	reference	reference	NOUN
easat-11491	25	9	for	for	ADP
easat-11491	25	10	organizations	organization	NOUN
easat-11491	25	11	and	and	CCONJ
easat-11491	25	12	professionals	professional	NOUN
easat-11491	25	13	to	to	PART
easat-11491	25	14	anticipate	anticipate	VERB
easat-11491	25	15	and	and	CCONJ
easat-11491	25	16	mitigate	mitigate	VERB
easat-11491	25	17	the	the	DET
easat-11491	25	18	risks	risk	NOUN
easat-11491	25	19	associated	associate	VERB
easat-11491	25	20	with	with	ADP
easat-11491	25	21	implementing	implement	VERB
easat-11491	25	22	frameworks	framework	NOUN
easat-11491	25	23	such	such	ADJ
easat-11491	25	24	as	as	ADP
easat-11491	25	25	itil	itil	PROPN
easat-11491	25	26	,	,	PUNCT
easat-11491	25	27	cobit	cobit	NOUN
easat-11491	25	28	,	,	PUNCT
easat-11491	25	29	and	and	CCONJ
easat-11491	25	30	iso	iso	NOUN
easat-11491	25	31	/	/	SYM
easat-11491	25	32	iec	iec	PROPN
easat-11491	25	33	20000	20000	NUM
easat-11491	25	34	,	,	PUNCT
easat-11491	25	35	thereby	thereby	ADV
easat-11491	25	36	contributing	contribute	VERB
easat-11491	25	37	to	to	ADP
easat-11491	25	38	increasing	increase	VERB
easat-11491	25	39	the	the	DET
easat-11491	25	40	likelihood	likelihood	NOUN
easat-11491	25	41	of	of	ADP
easat-11491	25	42	success	success	NOUN
easat-11491	25	43	in	in	ADP
easat-11491	25	44	their	their	PRON
easat-11491	25	45	it	it	NOUN
easat-11491	25	46	service	service	NOUN
easat-11491	25	47	management	management	NOUN
easat-11491	25	48	improvement	improvement	NOUN
easat-11491	25	49	initiatives	initiative	NOUN
easat-11491	25	50	.	.	PUNCT
easat-11491	26	1	2	2	X
easat-11491	26	2	.	.	NUM
easat-11491	26	3	frameworks	framework	NOUN
easat-11491	26	4	for	for	ADP
easat-11491	26	5	it	it	PRON
easat-11491	26	6	service	service	NOUN
easat-11491	26	7	management	management	NOUN
easat-11491	26	8	(	(	PUNCT
easat-11491	26	9	itsm	itsm	NOUN
easat-11491	26	10	)	)	PUNCT
easat-11491	26	11	it	it	PRON
easat-11491	26	12	service	service	NOUN
easat-11491	26	13	management	management	NOUN
easat-11491	26	14	is	be	AUX
easat-11491	26	15	based	base	VERB
easat-11491	26	16	on	on	ADP
easat-11491	26	17	a	a	DET
easat-11491	26	18	set	set	NOUN
easat-11491	26	19	of	of	ADP
easat-11491	26	20	frameworks	framework	NOUN
easat-11491	26	21	,	,	PUNCT
easat-11491	26	22	standards	standard	NOUN
easat-11491	26	23	,	,	PUNCT
easat-11491	26	24	and	and	CCONJ
easat-11491	26	25	best	good	ADJ
easat-11491	26	26	practices	practice	NOUN
easat-11491	26	27	designed	design	VERB
easat-11491	26	28	to	to	PART
easat-11491	26	29	help	help	VERB
easat-11491	26	30	organizations	organization	NOUN
easat-11491	26	31	align	align	VERB
easat-11491	26	32	their	their	PRON
easat-11491	26	33	it	it	NOUN
easat-11491	26	34	services	service	NOUN
easat-11491	26	35	with	with	ADP
easat-11491	26	36	business	business	NOUN
easat-11491	26	37	needs	need	NOUN
easat-11491	26	38	and	and	CCONJ
easat-11491	26	39	manage	manage	VERB
easat-11491	26	40	them	they	PRON
easat-11491	26	41	efficiently	efficiently	ADV
easat-11491	26	42	and	and	CCONJ
easat-11491	26	43	effectively	effectively	ADV
easat-11491	26	44	.	.	PUNCT
easat-11491	27	1	the	the	DET
easat-11491	27	2	main	main	ADJ
easat-11491	27	3	frameworks	framework	NOUN
easat-11491	27	4	referenced	reference	VERB
easat-11491	27	5	in	in	ADP
easat-11491	27	6	the	the	DET
easat-11491	27	7	literature	literature	NOUN
easat-11491	27	8	are	be	AUX
easat-11491	27	9	presented	present	VERB
easat-11491	27	10	below	below	ADV
easat-11491	27	11	;	;	PUNCT
easat-11491	27	12	understanding	understand	VERB
easat-11491	27	13	these	these	PRON
easat-11491	27	14	is	be	AUX
easat-11491	27	15	essential	essential	ADJ
easat-11491	27	16	for	for	ADP
easat-11491	27	17	analyzing	analyze	VERB
easat-11491	27	18	the	the	DET
easat-11491	27	19	problems	problem	NOUN
easat-11491	27	20	associated	associate	VERB
easat-11491	27	21	with	with	ADP
easat-11491	27	22	their	their	PRON
easat-11491	27	23	adoption	adoption	NOUN
easat-11491	27	24	.	.	PUNCT
easat-11491	28	1	2.1	2.1	NUM
easat-11491	28	2	.	.	PUNCT
easat-11491	29	1	itil	itil	PROPN
easat-11491	29	2	(	(	PUNCT
easat-11491	29	3	information	information	NOUN
easat-11491	29	4	technology	technology	NOUN
easat-11491	29	5	infrastructure	infrastructure	NOUN
easat-11491	29	6	library	library	NOUN
easat-11491	29	7	)	)	PUNCT
easat-11491	30	1	itil	itil	PROPN
easat-11491	30	2	is	be	AUX
easat-11491	30	3	the	the	DET
easat-11491	30	4	most	most	ADV
easat-11491	30	5	widely	widely	ADV
easat-11491	30	6	adopted	adopt	VERB
easat-11491	30	7	best	good	ADJ
easat-11491	30	8	practice	practice	NOUN
easat-11491	30	9	framework	framework	NOUN
easat-11491	30	10	globally	globally	ADV
easat-11491	30	11	for	for	ADP
easat-11491	30	12	itsm	itsm	NOUN
easat-11491	30	13	.	.	PUNCT
easat-11491	31	1	its	its	PRON
easat-11491	31	2	primary	primary	ADJ
easat-11491	31	3	objective	objective	NOUN
easat-11491	31	4	is	be	AUX
easat-11491	31	5	to	to	PART
easat-11491	31	6	provide	provide	VERB
easat-11491	31	7	a	a	DET
easat-11491	31	8	detailed	detailed	ADJ
easat-11491	31	9	set	set	NOUN
easat-11491	31	10	of	of	ADP
easat-11491	31	11	practices	practice	NOUN
easat-11491	31	12	for	for	ADP
easat-11491	31	13	managing	manage	VERB
easat-11491	31	14	the	the	DET
easat-11491	31	15	it	it	PROPN
easat-11491	31	16	service	service	NOUN
easat-11491	31	17	lifecycle	lifecycle	NOUN
easat-11491	31	18	,	,	PUNCT
easat-11491	31	19	from	from	ADP
easat-11491	31	20	strategy	strategy	NOUN
easat-11491	31	21	to	to	ADP
easat-11491	31	22	continual	continual	ADJ
easat-11491	31	23	improvement	improvement	NOUN
easat-11491	31	24	.	.	PUNCT
easat-11491	32	1	itil	itil	PROPN
easat-11491	32	2	focuses	focus	VERB
easat-11491	32	3	on	on	ADP
easat-11491	32	4	creating	create	VERB
easat-11491	32	5	customer	customer	NOUN
easat-11491	32	6	value	value	NOUN
easat-11491	32	7	through	through	ADP
easat-11491	32	8	the	the	DET
easat-11491	32	9	delivery	delivery	NOUN
easat-11491	32	10	of	of	ADP
easat-11491	32	11	quality	quality	NOUN
easat-11491	32	12	services	service	NOUN
easat-11491	32	13	[	[	X
easat-11491	32	14	1	1	NUM
easat-11491	32	15	,	,	PUNCT
easat-11491	32	16	3	3	NUM
easat-11491	32	17	,	,	PUNCT
easat-11491	32	18	14	14	NUM
easat-11491	32	19	]	]	PUNCT
easat-11491	32	20	.	.	PUNCT
easat-11491	33	1	the	the	DET
easat-11491	33	2	most	most	ADV
easat-11491	33	3	recent	recent	ADJ
easat-11491	33	4	version	version	NOUN
easat-11491	33	5	,	,	PUNCT
easat-11491	33	6	itil	itil	PROPN
easat-11491	33	7	4	4	NUM
easat-11491	33	8	,	,	PUNCT
easat-11491	33	9	introduces	introduce	VERB
easat-11491	33	10	a	a	DET
easat-11491	33	11	more	more	ADV
easat-11491	33	12	agile	agile	ADJ
easat-11491	33	13	and	and	CCONJ
easat-11491	33	14	flexible	flexible	ADJ
easat-11491	33	15	operating	operating	NOUN
easat-11491	33	16	model	model	NOUN
easat-11491	33	17	,	,	PUNCT
easat-11491	33	18	emphasizing	emphasize	VERB
easat-11491	33	19	value	value	NOUN
easat-11491	33	20	co	co	NOUN
easat-11491	33	21	-	-	NOUN
easat-11491	33	22	creation	creation	NOUN
easat-11491	33	23	,	,	PUNCT
easat-11491	33	24	agile	agile	ADJ
easat-11491	33	25	service	service	NOUN
easat-11491	33	26	delivery	delivery	NOUN
easat-11491	33	27	,	,	PUNCT
easat-11491	33	28	and	and	CCONJ
easat-11491	33	29	integration	integration	NOUN
easat-11491	33	30	with	with	ADP
easat-11491	33	31	modern	modern	ADJ
easat-11491	33	32	practices	practice	NOUN
easat-11491	33	33	such	such	ADJ
easat-11491	33	34	as	as	ADP
easat-11491	33	35	devops	devop	NOUN
easat-11491	33	36	and	and	CCONJ
easat-11491	33	37	lean	lean	ADJ
easat-11491	33	38	[	[	X
easat-11491	33	39	11	11	NUM
easat-11491	33	40	,	,	PUNCT
easat-11491	33	41	15	15	NUM
easat-11491	33	42	]	]	PUNCT
easat-11491	33	43	.	.	PUNCT
easat-11491	34	1	core	core	PROPN
easat-11491	34	2	itil	itil	PROPN
easat-11491	34	3	processes	process	NOUN
easat-11491	34	4	include	include	VERB
easat-11491	34	5	incident	incident	NOUN
easat-11491	34	6	management	management	NOUN
easat-11491	34	7	,	,	PUNCT
easat-11491	34	8	problem	problem	NOUN
easat-11491	34	9	management	management	NOUN
easat-11491	34	10	,	,	PUNCT
easat-11491	34	11	change	change	NOUN
easat-11491	34	12	management	management	NOUN
easat-11491	34	13	,	,	PUNCT
easat-11491	34	14	and	and	CCONJ
easat-11491	34	15	service	service	NOUN
easat-11491	34	16	level	level	NOUN
easat-11491	34	17	management	management	NOUN
easat-11491	34	18	[	[	X
easat-11491	34	19	1	1	NUM
easat-11491	34	20	,	,	PUNCT
easat-11491	34	21	16	16	NUM
easat-11491	34	22	,	,	PUNCT
easat-11491	34	23	17	17	NUM
easat-11491	34	24	]	]	PUNCT
easat-11491	34	25	.	.	PUNCT
easat-11491	35	1	its	its	PRON
easat-11491	35	2	application	application	NOUN
easat-11491	35	3	has	have	AUX
easat-11491	35	4	been	be	AUX
easat-11491	35	5	documented	document	VERB
easat-11491	35	6	in	in	ADP
easat-11491	35	7	various	various	ADJ
easat-11491	35	8	sectors	sector	NOUN
easat-11491	35	9	,	,	PUNCT
easat-11491	35	10	from	from	ADP
easat-11491	35	11	government	government	NOUN
easat-11491	35	12	[	[	X
easat-11491	35	13	1	1	NUM
easat-11491	35	14	]	]	PUNCT
easat-11491	35	15	to	to	ADP
easat-11491	35	16	the	the	DET
easat-11491	35	17	financial	financial	ADJ
easat-11491	36	1	[	[	X
easat-11491	36	2	2	2	NUM
easat-11491	36	3	]	]	PUNCT
easat-11491	36	4	and	and	CCONJ
easat-11491	36	5	education	education	NOUN
easat-11491	36	6	[	[	X
easat-11491	36	7	11	11	NUM
easat-11491	36	8	]	]	PUNCT
easat-11491	36	9	sectors	sector	NOUN
easat-11491	36	10	.	.	PUNCT
easat-11491	37	1	2.2	2.2	NUM
easat-11491	37	2	.	.	PUNCT
easat-11491	37	3	cobit	cobit	PROPN
easat-11491	37	4	(	(	PUNCT
easat-11491	37	5	control	control	NOUN
easat-11491	37	6	objectives	objective	NOUN
easat-11491	37	7	for	for	ADP
easat-11491	37	8	information	information	NOUN
easat-11491	37	9	and	and	CCONJ
easat-11491	37	10	related	related	ADJ
easat-11491	37	11	technologies	technology	NOUN
easat-11491	37	12	)	)	PUNCT
easat-11491	37	13	cobit	cobit	NOUN
easat-11491	37	14	is	be	AUX
easat-11491	37	15	an	an	DET
easat-11491	37	16	it	it	PRON
easat-11491	37	17	governance	governance	NOUN
easat-11491	37	18	and	and	CCONJ
easat-11491	37	19	management	management	NOUN
easat-11491	37	20	framework	framework	NOUN
easat-11491	37	21	created	create	VERB
easat-11491	37	22	by	by	ADP
easat-11491	37	23	isaca	isaca	PROPN
easat-11491	37	24	.	.	PUNCT
easat-11491	38	1	unlike	unlike	ADP
easat-11491	38	2	itil	itil	PROPN
easat-11491	38	3	,	,	PUNCT
easat-11491	38	4	which	which	PRON
easat-11491	38	5	focuses	focus	VERB
easat-11491	38	6	on	on	ADP
easat-11491	38	7	service	service	NOUN
easat-11491	38	8	management	management	NOUN
easat-11491	38	9	,	,	PUNCT
easat-11491	38	10	cobit	cobit	VERB
easat-11491	38	11	provides	provide	VERB
easat-11491	38	12	a	a	DET
easat-11491	38	13	comprehensive	comprehensive	ADJ
easat-11491	38	14	framework	framework	NOUN
easat-11491	38	15	for	for	ADP
easat-11491	38	16	it	it	PRON
easat-11491	38	17	governance	governance	NOUN
easat-11491	38	18	,	,	PUNCT
easat-11491	38	19	helping	help	VERB
easat-11491	38	20	organizations	organization	NOUN
easat-11491	38	21	create	create	VERB
easat-11491	38	22	optimal	optimal	ADJ
easat-11491	38	23	value	value	NOUN
easat-11491	38	24	from	from	ADP
easat-11491	38	25	it	it	PRON
easat-11491	38	26	by	by	ADP
easat-11491	38	27	managing	manage	VERB
easat-11491	38	28	risk	risk	NOUN
easat-11491	38	29	,	,	PUNCT
easat-11491	38	30	ensuring	ensure	VERB
easat-11491	38	31	regulatory	regulatory	ADJ
easat-11491	38	32	compliance	compliance	NOUN
easat-11491	38	33	,	,	PUNCT
easat-11491	38	34	and	and	CCONJ
easat-11491	38	35	aligning	align	VERB
easat-11491	38	36	it	it	PRON
easat-11491	38	37	objectives	objective	NOUN
easat-11491	38	38	with	with	ADP
easat-11491	38	39	business	business	NOUN
easat-11491	38	40	objectives	objective	NOUN
easat-11491	38	41	[	[	X
easat-11491	38	42	18	18	NUM
easat-11491	38	43	-	-	SYM
easat-11491	38	44	20	20	NUM
easat-11491	38	45	]	]	PUNCT
easat-11491	38	46	.	.	PUNCT
easat-11491	39	1	cobit	cobit	PROPN
easat-11491	39	2	2019	2019	NUM
easat-11491	39	3	,	,	PUNCT
easat-11491	39	4	its	its	PRON
easat-11491	39	5	latest	late	ADJ
easat-11491	39	6	version	version	NOUN
easat-11491	39	7	,	,	PUNCT
easat-11491	39	8	offers	offer	VERB
easat-11491	39	9	a	a	DET
easat-11491	39	10	set	set	NOUN
easat-11491	39	11	of	of	ADP
easat-11491	39	12	governance	governance	NOUN
easat-11491	39	13	and	and	CCONJ
easat-11491	39	14	management	management	NOUN
easat-11491	39	15	processes	process	NOUN
easat-11491	39	16	(	(	PUNCT
easat-11491	39	17	37	37	NUM
easat-11491	39	18	processes	process	NOUN
easat-11491	39	19	in	in	ADP
easat-11491	39	20	total	total	NOUN
easat-11491	39	21	)	)	PUNCT
easat-11491	39	22	and	and	CCONJ
easat-11491	39	23	tools	tool	NOUN
easat-11491	39	24	for	for	ADP
easat-11491	39	25	assessing	assess	VERB
easat-11491	39	26	organizational	organizational	ADJ
easat-11491	39	27	capabilities	capability	NOUN
easat-11491	39	28	and	and	CCONJ
easat-11491	39	29	prioritizing	prioritize	VERB
easat-11491	39	30	improvements	improvement	NOUN
easat-11491	40	1	[	[	X
easat-11491	40	2	18	18	NUM
easat-11491	40	3	,	,	PUNCT
easat-11491	40	4	21	21	NUM
easat-11491	40	5	]	]	PUNCT
easat-11491	40	6	.	.	PUNCT
easat-11491	41	1	it	it	PRON
easat-11491	41	2	is	be	AUX
easat-11491	41	3	particularly	particularly	ADV
easat-11491	41	4	useful	useful	ADJ
easat-11491	41	5	for	for	ADP
easat-11491	41	6	audits	audits	NOUN
easat-11491	41	7	,	,	PUNCT
easat-11491	41	8	capability	capability	NOUN
easat-11491	41	9	maturity	maturity	NOUN
easat-11491	41	10	assessments	assessment	NOUN
easat-11491	41	11	,	,	PUNCT
easat-11491	41	12	and	and	CCONJ
easat-11491	41	13	ensuring	ensure	VERB
easat-11491	41	14	that	that	SCONJ
easat-11491	41	15	it	it	PRON
easat-11491	41	16	investments	investment	NOUN
easat-11491	41	17	deliver	deliver	VERB
easat-11491	41	18	the	the	DET
easat-11491	41	19	expected	expect	VERB
easat-11491	41	20	benefits	benefit	NOUN
easat-11491	41	21	[	[	X
easat-11491	41	22	22	22	NUM
easat-11491	41	23	-	-	SYM
easat-11491	41	24	24	24	NUM
easat-11491	41	25	]	]	PUNCT
easat-11491	41	26	.	.	PUNCT
easat-11491	42	1	2.3	2.3	NUM
easat-11491	42	2	.	.	PUNCT
easat-11491	42	3	iso	iso	PROPN
easat-11491	42	4	/	/	SYM
easat-11491	42	5	iec	iec	PROPN
easat-11491	42	6	20000	20000	NUM
easat-11491	42	7	iso	iso	NOUN
easat-11491	42	8	/	/	SYM
easat-11491	42	9	iec	iec	PROPN
easat-11491	42	10	20000	20000	NUM
easat-11491	42	11	is	be	AUX
easat-11491	42	12	the	the	DET
easat-11491	42	13	international	international	ADJ
easat-11491	42	14	standard	standard	NOUN
easat-11491	42	15	for	for	ADP
easat-11491	42	16	it	it	PRON
easat-11491	42	17	service	service	NOUN
easat-11491	42	18	management	management	NOUN
easat-11491	42	19	.	.	PUNCT
easat-11491	43	1	unlike	unlike	ADP
easat-11491	43	2	itil	itil	PROPN
easat-11491	43	3	and	and	CCONJ
easat-11491	43	4	cobit	cobit	NOUN
easat-11491	43	5	,	,	PUNCT
easat-11491	43	6	which	which	PRON
easat-11491	43	7	are	be	AUX
easat-11491	43	8	best	good	ADJ
easat-11491	43	9	practice	practice	NOUN
easat-11491	43	10	frameworks	framework	NOUN
easat-11491	43	11	,	,	PUNCT
easat-11491	43	12	iso	iso	NOUN
easat-11491	43	13	/	/	SYM
easat-11491	43	14	iec	iec	PROPN
easat-11491	43	15	20000	20000	NUM
easat-11491	43	16	is	be	AUX
easat-11491	43	17	a	a	DET
easat-11491	43	18	certifiable	certifiable	ADJ
easat-11491	43	19	standard	standard	NOUN
easat-11491	43	20	that	that	PRON
easat-11491	43	21	specifies	specify	VERB
easat-11491	43	22	the	the	DET
easat-11491	43	23	requirements	requirement	NOUN
easat-11491	43	24	an	an	DET
easat-11491	43	25	it	it	PRON
easat-11491	43	26	service	service	NOUN
easat-11491	43	27	provider	provider	NOUN
easat-11491	43	28	must	must	AUX
easat-11491	43	29	meet	meet	VERB
easat-11491	43	30	to	to	PART
easat-11491	43	31	deliver	deliver	VERB
easat-11491	43	32	effectively	effectively	ADV
easat-11491	43	33	managed	manage	VERB
easat-11491	43	34	services	service	NOUN
easat-11491	43	35	[	[	X
easat-11491	43	36	4	4	NUM
easat-11491	43	37	,	,	PUNCT
easat-11491	43	38	11	11	NUM
easat-11491	43	39	]	]	PUNCT
easat-11491	43	40	.	.	PUNCT
easat-11491	44	1	its	its	PRON
easat-11491	44	2	implementation	implementation	NOUN
easat-11491	44	3	formally	formally	ADV
easat-11491	44	4	demonstrates	demonstrate	VERB
easat-11491	44	5	an	an	DET
easat-11491	44	6	organization	organization	NOUN
easat-11491	44	7	's	's	PART
easat-11491	44	8	ability	ability	NOUN
easat-11491	44	9	to	to	PART
easat-11491	44	10	meet	meet	VERB
easat-11491	44	11	customer	customer	NOUN
easat-11491	44	12	requirements	requirement	NOUN
easat-11491	44	13	and	and	CCONJ
easat-11491	44	14	to	to	PART
easat-11491	44	15	continually	continually	ADV
easat-11491	44	16	improve	improve	VERB
easat-11491	44	17	its	its	PRON
easat-11491	44	18	services	service	NOUN
easat-11491	44	19	[	[	X
easat-11491	44	20	4	4	NUM
easat-11491	44	21	]	]	PUNCT
easat-11491	44	22	.	.	PUNCT
easat-11491	45	1	organizations	organization	NOUN
easat-11491	45	2	often	often	ADV
easat-11491	45	3	use	use	VERB
easat-11491	45	4	itil	itil	PROPN
easat-11491	45	5	as	as	ADP
easat-11491	45	6	a	a	DET
easat-11491	45	7	best	good	ADJ
easat-11491	45	8	practice	practice	NOUN
easat-11491	45	9	framework	framework	NOUN
easat-11491	45	10	to	to	PART
easat-11491	45	11	achieve	achieve	VERB
easat-11491	45	12	compliance	compliance	NOUN
easat-11491	45	13	with	with	ADP
easat-11491	45	14	the	the	DET
easat-11491	45	15	requirements	requirement	NOUN
easat-11491	45	16	of	of	ADP
easat-11491	45	17	this	this	DET
easat-11491	45	18	standard	standard	NOUN
easat-11491	45	19	[	[	X
easat-11491	45	20	4	4	NUM
easat-11491	45	21	]	]	PUNCT
easat-11491	45	22	.	.	PUNCT
easat-11491	46	1	2.4	2.4	NUM
easat-11491	46	2	.	.	PUNCT
easat-11491	47	1	other	other	ADJ
easat-11491	47	2	complementary	complementary	ADJ
easat-11491	47	3	frameworks	framework	NOUN
easat-11491	47	4	and	and	CCONJ
easat-11491	47	5	approaches	approach	NOUN
easat-11491	47	6	in	in	ADP
easat-11491	47	7	addition	addition	NOUN
easat-11491	47	8	to	to	ADP
easat-11491	47	9	the	the	DET
easat-11491	47	10	main	main	ADJ
easat-11491	47	11	frameworks	framework	NOUN
easat-11491	47	12	,	,	PUNCT
easat-11491	47	13	the	the	DET
easat-11491	47	14	literature	literature	NOUN
easat-11491	47	15	mentions	mention	VERB
easat-11491	47	16	other	other	ADJ
easat-11491	47	17	relevant	relevant	ADJ
easat-11491	47	18	models	model	NOUN
easat-11491	47	19	that	that	PRON
easat-11491	47	20	are	be	AUX
easat-11491	47	21	often	often	ADV
easat-11491	47	22	used	use	VERB
easat-11491	47	23	in	in	ADP
easat-11491	47	24	a	a	DET
easat-11491	47	25	complementary	complementary	ADJ
easat-11491	47	26	or	or	CCONJ
easat-11491	47	27	integrated	integrated	ADJ
easat-11491	47	28	way	way	NOUN
easat-11491	47	29	:	:	PUNCT
easat-11491	47	30	•	•	NUM
easat-11491	47	31	cmmi	cmmi	PROPN
easat-11491	47	32	-	-	PUNCT
easat-11491	47	33	svc	svc	PROPN
easat-11491	47	34	(	(	PUNCT
easat-11491	47	35	capability	capability	NOUN
easat-11491	47	36	maturity	maturity	NOUN
easat-11491	47	37	model	model	NOUN
easat-11491	47	38	integration	integration	NOUN
easat-11491	47	39	for	for	ADP
easat-11491	47	40	services	service	NOUN
easat-11491	47	41	):	):	PUNCT
easat-11491	47	42	this	this	DET
easat-11491	47	43	model	model	NOUN
easat-11491	47	44	focuses	focus	VERB
easat-11491	47	45	on	on	ADP
easat-11491	47	46	assessing	assess	VERB
easat-11491	47	47	and	and	CCONJ
easat-11491	47	48	improving	improve	VERB
easat-11491	47	49	the	the	DET
easat-11491	47	50	maturity	maturity	NOUN
easat-11491	47	51	of	of	ADP
easat-11491	47	52	service	service	NOUN
easat-11491	47	53	processes	process	NOUN
easat-11491	47	54	.	.	PUNCT
easat-11491	48	1	it	it	PRON
easat-11491	48	2	provides	provide	VERB
easat-11491	48	3	a	a	DET
easat-11491	48	4	maturity	maturity	NOUN
easat-11491	48	5	scale	scale	NOUN
easat-11491	48	6	that	that	PRON
easat-11491	48	7	allows	allow	VERB
easat-11491	48	8	organizations	organization	NOUN
easat-11491	48	9	to	to	PART
easat-11491	48	10	measure	measure	VERB
easat-11491	48	11	their	their	PRON
easat-11491	48	12	capability	capability	NOUN
easat-11491	48	13	level	level	NOUN
easat-11491	48	14	and	and	CCONJ
easat-11491	48	15	plan	plan	NOUN
easat-11491	48	16	improvements	improvement	NOUN
easat-11491	48	17	in	in	ADP
easat-11491	48	18	a	a	DET
easat-11491	48	19	structured	structured	ADJ
easat-11491	48	20	way	way	NOUN
easat-11491	48	21	.	.	PUNCT
easat-11491	49	1	it	it	PRON
easat-11491	49	2	is	be	AUX
easat-11491	49	3	often	often	ADV
easat-11491	49	4	used	use	VERB
easat-11491	49	5	in	in	ADP
easat-11491	49	6	conjunction	conjunction	NOUN
easat-11491	49	7	with	with	ADP
easat-11491	49	8	itil	itil	PROPN
easat-11491	49	9	to	to	PART
easat-11491	49	10	assess	assess	VERB
easat-11491	49	11	the	the	DET
easat-11491	49	12	status	status	NOUN
easat-11491	49	13	of	of	ADP
easat-11491	49	14	itsm	itsm	NOUN
easat-11491	49	15	processes	process	NOUN
easat-11491	49	16	[	[	X
easat-11491	49	17	1	1	NUM
easat-11491	49	18	,	,	PUNCT
easat-11491	49	19	25	25	NUM
easat-11491	49	20	,	,	PUNCT
easat-11491	49	21	26	26	NUM
easat-11491	49	22	]	]	PUNCT
easat-11491	49	23	.	.	PUNCT
easat-11491	50	1	29	29	NUM
easat-11491	50	2	edelweiss	edelweiss	PROPN
easat-11491	50	3	applied	apply	VERB
easat-11491	50	4	science	science	NOUN
easat-11491	50	5	and	and	CCONJ
easat-11491	50	6	technology	technology	NOUN
easat-11491	50	7	issn	issn	PROPN
easat-11491	50	8	:	:	PUNCT
easat-11491	50	9	2576	2576	NUM
easat-11491	50	10	-	-	SYM
easat-11491	50	11	8484	8484	NUM
easat-11491	50	12	vol	vol	NOUN
easat-11491	50	13	.	.	PROPN
easat-11491	51	1	10	10	NUM
easat-11491	51	2	,	,	PUNCT
easat-11491	51	3	no	no	INTJ
easat-11491	51	4	.	.	NOUN
easat-11491	51	5	1	1	NUM
easat-11491	51	6	:	:	SYM
easat-11491	51	7	27	27	NUM
easat-11491	51	8	-	-	SYM
easat-11491	51	9	40	40	NUM
easat-11491	51	10	,	,	PUNCT
easat-11491	51	11	2026	2026	NUM
easat-11491	51	12	doi	doi	NOUN
easat-11491	51	13	:	:	PUNCT
easat-11491	51	14	10.55214/2576	10.55214/2576	NUM
easat-11491	51	15	-	-	PUNCT
easat-11491	51	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	51	17	©	©	ADP
easat-11491	51	18	2026	2026	NUM
easat-11491	51	19	by	by	ADP
easat-11491	51	20	the	the	DET
easat-11491	51	21	authors	author	NOUN
easat-11491	51	22	;	;	PUNCT
easat-11491	51	23	licensee	licensee	PROPN
easat-11491	51	24	learning	learning	NOUN
easat-11491	51	25	gate	gate	NOUN
easat-11491	51	26	•	•	ADJ
easat-11491	51	27	etom	etom	NOUN
easat-11491	51	28	(	(	PUNCT
easat-11491	51	29	enhanced	enhance	VERB
easat-11491	51	30	telecom	telecom	NOUN
easat-11491	51	31	operations	operation	NOUN
easat-11491	51	32	map	map	NOUN
easat-11491	51	33	):	):	PUNCT
easat-11491	51	34	this	this	PRON
easat-11491	51	35	is	be	AUX
easat-11491	51	36	a	a	DET
easat-11491	51	37	business	business	NOUN
easat-11491	51	38	framework	framework	NOUN
easat-11491	51	39	widely	widely	ADV
easat-11491	51	40	used	use	VERB
easat-11491	51	41	in	in	ADP
easat-11491	51	42	the	the	DET
easat-11491	51	43	telecommunications	telecommunications	NOUN
easat-11491	51	44	sector	sector	NOUN
easat-11491	51	45	,	,	PUNCT
easat-11491	51	46	which	which	PRON
easat-11491	51	47	describes	describe	VERB
easat-11491	51	48	all	all	DET
easat-11491	51	49	the	the	DET
easat-11491	51	50	business	business	NOUN
easat-11491	51	51	processes	process	NOUN
easat-11491	51	52	required	require	VERB
easat-11491	51	53	by	by	ADP
easat-11491	51	54	a	a	DET
easat-11491	51	55	service	service	NOUN
easat-11491	51	56	provider	provider	NOUN
easat-11491	51	57	.	.	PUNCT
easat-11491	52	1	its	its	PRON
easat-11491	52	2	integration	integration	NOUN
easat-11491	52	3	with	with	ADP
easat-11491	52	4	itil	itil	PROPN
easat-11491	52	5	and	and	CCONJ
easat-11491	52	6	cobit	cobit	NOUN
easat-11491	52	7	is	be	AUX
easat-11491	52	8	being	be	AUX
easat-11491	52	9	studied	study	VERB
easat-11491	52	10	to	to	PART
easat-11491	52	11	create	create	VERB
easat-11491	52	12	more	more	ADV
easat-11491	52	13	comprehensive	comprehensive	ADJ
easat-11491	52	14	hybrid	hybrid	ADJ
easat-11491	52	15	approaches	approach	NOUN
easat-11491	52	16	[	[	X
easat-11491	52	17	25	25	NUM
easat-11491	52	18	]	]	PUNCT
easat-11491	52	19	.	.	PUNCT
easat-11491	53	1	•	•	NUM
easat-11491	53	2	six	six	NUM
easat-11491	53	3	sigma	sigma	NOUN
easat-11491	53	4	:	:	PUNCT
easat-11491	53	5	a	a	DET
easat-11491	53	6	methodology	methodology	NOUN
easat-11491	53	7	focused	focus	VERB
easat-11491	53	8	on	on	ADP
easat-11491	53	9	reducing	reduce	VERB
easat-11491	53	10	variability	variability	NOUN
easat-11491	53	11	and	and	CCONJ
easat-11491	53	12	defects	defect	NOUN
easat-11491	53	13	in	in	ADP
easat-11491	53	14	processes	process	NOUN
easat-11491	53	15	.	.	PUNCT
easat-11491	54	1	its	its	PRON
easat-11491	54	2	integration	integration	NOUN
easat-11491	54	3	with	with	ADP
easat-11491	54	4	itil	itil	PROPN
easat-11491	54	5	aims	aim	VERB
easat-11491	54	6	to	to	PART
easat-11491	54	7	improve	improve	VERB
easat-11491	54	8	service	service	NOUN
easat-11491	54	9	quality	quality	NOUN
easat-11491	54	10	through	through	ADP
easat-11491	54	11	a	a	DET
easat-11491	54	12	data	data	NOUN
easat-11491	54	13	-	-	PUNCT
easat-11491	54	14	driven	drive	VERB
easat-11491	54	15	approach	approach	NOUN
easat-11491	54	16	,	,	PUNCT
easat-11491	54	17	for	for	ADP
easat-11491	54	18	example	example	NOUN
easat-11491	54	19	,	,	PUNCT
easat-11491	54	20	by	by	ADP
easat-11491	54	21	optimizing	optimize	VERB
easat-11491	54	22	incident	incident	NOUN
easat-11491	54	23	resolution	resolution	NOUN
easat-11491	54	24	time	time	NOUN
easat-11491	54	25	[	[	X
easat-11491	54	26	27	27	NUM
easat-11491	54	27	]	]	PUNCT
easat-11491	54	28	.	.	PUNCT
easat-11491	55	1	•	•	NUM
easat-11491	55	2	agile	agile	ADJ
easat-11491	55	3	and	and	CCONJ
easat-11491	55	4	devops	devop	NOUN
easat-11491	55	5	approaches	approach	NOUN
easat-11491	55	6	:	:	PUNCT
easat-11491	55	7	given	give	VERB
easat-11491	55	8	the	the	DET
easat-11491	55	9	perception	perception	NOUN
easat-11491	55	10	that	that	SCONJ
easat-11491	55	11	traditional	traditional	ADJ
easat-11491	55	12	itsm	itsm	NOUN
easat-11491	55	13	frameworks	framework	NOUN
easat-11491	55	14	can	can	AUX
easat-11491	55	15	be	be	AUX
easat-11491	55	16	bureaucratic	bureaucratic	ADJ
easat-11491	55	17	,	,	PUNCT
easat-11491	55	18	approaches	approach	VERB
easat-11491	55	19	such	such	ADJ
easat-11491	55	20	as	as	ADP
easat-11491	55	21	devops	devop	NOUN
easat-11491	55	22	have	have	AUX
easat-11491	55	23	emerged	emerge	VERB
easat-11491	55	24	,	,	PUNCT
easat-11491	55	25	promoting	promote	VERB
easat-11491	55	26	integration	integration	NOUN
easat-11491	55	27	between	between	ADP
easat-11491	55	28	development	development	NOUN
easat-11491	55	29	and	and	CCONJ
easat-11491	55	30	operations	operation	NOUN
easat-11491	55	31	to	to	PART
easat-11491	55	32	achieve	achieve	VERB
easat-11491	55	33	faster	fast	ADV
easat-11491	55	34	and	and	CCONJ
easat-11491	55	35	more	more	ADV
easat-11491	55	36	stable	stable	ADJ
easat-11491	55	37	deliveries	delivery	NOUN
easat-11491	55	38	.	.	PUNCT
easat-11491	56	1	itil	itil	PROPN
easat-11491	56	2	4	4	NUM
easat-11491	56	3	has	have	AUX
easat-11491	56	4	incorporated	incorporate	VERB
easat-11491	56	5	agile	agile	ADJ
easat-11491	56	6	concepts	concept	NOUN
easat-11491	56	7	to	to	PART
easat-11491	56	8	address	address	VERB
easat-11491	56	9	this	this	DET
easat-11491	56	10	need	need	NOUN
easat-11491	56	11	[	[	X
easat-11491	56	12	11	11	NUM
easat-11491	56	13	,	,	PUNCT
easat-11491	56	14	28	28	NUM
easat-11491	56	15	]	]	PUNCT
easat-11491	56	16	.	.	PUNCT
easat-11491	57	1	the	the	DET
easat-11491	57	2	choice	choice	NOUN
easat-11491	57	3	and	and	CCONJ
easat-11491	57	4	,	,	PUNCT
easat-11491	57	5	in	in	ADP
easat-11491	57	6	many	many	ADJ
easat-11491	57	7	cases	case	NOUN
easat-11491	57	8	,	,	PUNCT
easat-11491	57	9	the	the	DET
easat-11491	57	10	integration	integration	NOUN
easat-11491	57	11	of	of	ADP
easat-11491	57	12	these	these	DET
easat-11491	57	13	frameworks	framework	NOUN
easat-11491	57	14	[	[	X
easat-11491	57	15	13	13	NUM
easat-11491	57	16	,	,	PUNCT
easat-11491	57	17	25	25	NUM
easat-11491	57	18	]	]	PUNCT
easat-11491	57	19	,	,	PUNCT
easat-11491	57	20	depending	depend	VERB
easat-11491	57	21	on	on	ADP
easat-11491	57	22	the	the	DET
easat-11491	57	23	organizational	organizational	ADJ
easat-11491	57	24	context	context	NOUN
easat-11491	57	25	,	,	PUNCT
easat-11491	57	26	the	the	DET
easat-11491	57	27	specific	specific	ADJ
easat-11491	57	28	objectives	objective	NOUN
easat-11491	57	29	,	,	PUNCT
easat-11491	57	30	and	and	CCONJ
easat-11491	57	31	the	the	DET
easat-11491	57	32	particular	particular	ADJ
easat-11491	57	33	challenges	challenge	NOUN
easat-11491	57	34	being	be	AUX
easat-11491	57	35	addressed	address	VERB
easat-11491	57	36	,	,	PUNCT
easat-11491	57	37	as	as	SCONJ
easat-11491	57	38	will	will	AUX
easat-11491	57	39	be	be	AUX
easat-11491	57	40	discussed	discuss	VERB
easat-11491	57	41	in	in	ADP
easat-11491	57	42	the	the	DET
easat-11491	57	43	following	follow	VERB
easat-11491	57	44	sections	section	NOUN
easat-11491	57	45	regarding	regard	VERB
easat-11491	57	46	the	the	DET
easat-11491	57	47	problems	problem	NOUN
easat-11491	57	48	of	of	ADP
easat-11491	57	49	their	their	PRON
easat-11491	57	50	adoption	adoption	NOUN
easat-11491	57	51	.	.	PUNCT
easat-11491	58	1	3	3	X
easat-11491	58	2	.	.	X
easat-11491	58	3	method	method	NOUN
easat-11491	58	4	this	this	DET
easat-11491	58	5	research	research	NOUN
easat-11491	58	6	is	be	AUX
easat-11491	58	7	based	base	VERB
easat-11491	58	8	on	on	ADP
easat-11491	58	9	a	a	DET
easat-11491	58	10	systematic	systematic	ADJ
easat-11491	58	11	literature	literature	NOUN
easat-11491	58	12	review	review	NOUN
easat-11491	58	13	,	,	PUNCT
easat-11491	58	14	conducted	conduct	VERB
easat-11491	58	15	according	accord	VERB
easat-11491	58	16	to	to	ADP
easat-11491	58	17	the	the	DET
easat-11491	58	18	guidelines	guideline	NOUN
easat-11491	58	19	established	establish	VERB
easat-11491	58	20	by	by	ADP
easat-11491	58	21	prisma	prisma	PROPN
easat-11491	58	22	[	[	X
easat-11491	58	23	29	29	NUM
easat-11491	58	24	]	]	PUNCT
easat-11491	58	25	.	.	PUNCT
easat-11491	59	1	this	this	DET
easat-11491	59	2	review	review	NOUN
easat-11491	59	3	is	be	AUX
easat-11491	59	4	justified	justify	VERB
easat-11491	59	5	by	by	ADP
easat-11491	59	6	the	the	DET
easat-11491	59	7	significant	significant	ADJ
easat-11491	59	8	increase	increase	NOUN
easat-11491	59	9	in	in	ADP
easat-11491	59	10	publications	publication	NOUN
easat-11491	59	11	concerning	concern	VERB
easat-11491	59	12	the	the	DET
easat-11491	59	13	challenges	challenge	NOUN
easat-11491	59	14	of	of	ADP
easat-11491	59	15	adopting	adopt	VERB
easat-11491	59	16	itsm	itsm	NOUN
easat-11491	59	17	models	model	NOUN
easat-11491	59	18	.	.	PUNCT
easat-11491	60	1	this	this	DET
easat-11491	60	2	situation	situation	NOUN
easat-11491	60	3	necessitates	necessitate	VERB
easat-11491	60	4	an	an	DET
easat-11491	60	5	evaluation	evaluation	NOUN
easat-11491	60	6	and	and	CCONJ
easat-11491	60	7	clarification	clarification	NOUN
easat-11491	60	8	of	of	ADP
easat-11491	60	9	the	the	DET
easat-11491	60	10	current	current	ADJ
easat-11491	60	11	state	state	NOUN
easat-11491	60	12	of	of	ADP
easat-11491	60	13	knowledge	knowledge	NOUN
easat-11491	60	14	to	to	PART
easat-11491	60	15	establish	establish	VERB
easat-11491	60	16	what	what	PRON
easat-11491	60	17	is	be	AUX
easat-11491	60	18	currently	currently	ADV
easat-11491	60	19	understood	understand	VERB
easat-11491	60	20	about	about	ADP
easat-11491	60	21	the	the	DET
easat-11491	60	22	phenomenon	phenomenon	NOUN
easat-11491	60	23	and	and	CCONJ
easat-11491	60	24	to	to	PART
easat-11491	60	25	identify	identify	VERB
easat-11491	60	26	areas	area	NOUN
easat-11491	60	27	requiring	require	VERB
easat-11491	60	28	further	further	ADJ
easat-11491	60	29	investigation	investigation	NOUN
easat-11491	60	30	in	in	ADP
easat-11491	60	31	subsequent	subsequent	ADJ
easat-11491	60	32	research	research	NOUN
easat-11491	60	33	.	.	PUNCT
easat-11491	61	1	this	this	DET
easat-11491	61	2	article	article	NOUN
easat-11491	61	3	examines	examine	VERB
easat-11491	61	4	the	the	DET
easat-11491	61	5	existing	exist	VERB
easat-11491	61	6	literature	literature	NOUN
easat-11491	61	7	in	in	ADP
easat-11491	61	8	the	the	DET
easat-11491	61	9	field	field	NOUN
easat-11491	61	10	of	of	ADP
easat-11491	61	11	problems	problem	NOUN
easat-11491	61	12	in	in	ADP
easat-11491	61	13	the	the	DET
easat-11491	61	14	adoption	adoption	NOUN
easat-11491	61	15	of	of	ADP
easat-11491	61	16	itsm	itsm	NOUN
easat-11491	61	17	models	model	NOUN
easat-11491	61	18	to	to	PART
easat-11491	61	19	address	address	VERB
easat-11491	61	20	the	the	DET
easat-11491	61	21	following	follow	VERB
easat-11491	61	22	research	research	NOUN
easat-11491	61	23	questions	question	NOUN
easat-11491	61	24	:	:	PUNCT
easat-11491	61	25	•	•	NUM
easat-11491	61	26	pi	pi	NOUN
easat-11491	61	27	1	1	NUM
easat-11491	61	28	what	what	PRON
easat-11491	61	29	problems	problem	NOUN
easat-11491	61	30	might	might	AUX
easat-11491	61	31	we	we	PRON
easat-11491	61	32	encounter	encounter	VERB
easat-11491	61	33	when	when	SCONJ
easat-11491	61	34	adopting	adopt	VERB
easat-11491	61	35	an	an	DET
easat-11491	61	36	it	it	PROPN
easat-11491	61	37	service	service	NOUN
easat-11491	61	38	management	management	NOUN
easat-11491	61	39	model	model	NOUN
easat-11491	61	40	?	?	PUNCT
easat-11491	62	1	•	•	NUM
easat-11491	62	2	pi	pi	NOUN
easat-11491	62	3	2	2	NUM
easat-11491	62	4	:	:	PUNCT
easat-11491	62	5	which	which	PRON
easat-11491	62	6	processes	process	VERB
easat-11491	62	7	from	from	ADP
easat-11491	62	8	known	know	VERB
easat-11491	62	9	models	model	NOUN
easat-11491	62	10	are	be	AUX
easat-11491	62	11	frequently	frequently	ADV
easat-11491	62	12	adopted	adopt	VERB
easat-11491	62	13	for	for	ADP
easat-11491	62	14	it	it	PRON
easat-11491	62	15	service	service	NOUN
easat-11491	62	16	management	management	NOUN
easat-11491	62	17	?	?	PUNCT
easat-11491	63	1	•	•	NUM
easat-11491	63	2	pi	pi	NOUN
easat-11491	63	3	3	3	NUM
easat-11491	63	4	what	what	PRON
easat-11491	63	5	specific	specific	ADJ
easat-11491	63	6	practices	practice	NOUN
easat-11491	63	7	enable	enable	VERB
easat-11491	63	8	proactivity	proactivity	NOUN
easat-11491	63	9	in	in	ADP
easat-11491	63	10	it	it	PRON
easat-11491	63	11	service	service	NOUN
easat-11491	63	12	management	management	NOUN
easat-11491	63	13	?	?	PUNCT
easat-11491	64	1	the	the	DET
easat-11491	64	2	initial	initial	ADJ
easat-11491	64	3	searches	search	NOUN
easat-11491	64	4	were	be	AUX
easat-11491	64	5	conducted	conduct	VERB
easat-11491	64	6	in	in	ADP
easat-11491	64	7	august	august	PROPN
easat-11491	64	8	2025	2025	NUM
easat-11491	64	9	,	,	PUNCT
easat-11491	64	10	combining	combine	VERB
easat-11491	64	11	the	the	DET
easat-11491	64	12	terms	term	NOUN
easat-11491	64	13	"	"	PUNCT
easat-11491	64	14	adoption	adoption	NOUN
easat-11491	64	15	,	,	PUNCT
easat-11491	64	16	"	"	PUNCT
easat-11491	64	17	"	"	PUNCT
easat-11491	64	18	implementation	implementation	NOUN
easat-11491	64	19	,	,	PUNCT
easat-11491	64	20	"	"	PUNCT
easat-11491	64	21	"	"	PUNCT
easat-11491	64	22	management	management	NOUN
easat-11491	64	23	,	,	PUNCT
easat-11491	64	24	"	"	PUNCT
easat-11491	64	25	"	"	PUNCT
easat-11491	64	26	operation	operation	NOUN
easat-11491	64	27	,	,	PUNCT
easat-11491	64	28	"	"	PUNCT
easat-11491	64	29	and	and	CCONJ
easat-11491	64	30	"	"	PUNCT
easat-11491	64	31	support	support	NOUN
easat-11491	64	32	"	"	PUNCT
easat-11491	64	33	in	in	ADP
easat-11491	64	34	the	the	DET
easat-11491	64	35	scopus	scopus	NOUN
easat-11491	64	36	,	,	PUNCT
easat-11491	64	37	ebscohost	ebscohost	NOUN
easat-11491	64	38	,	,	PUNCT
easat-11491	64	39	and	and	CCONJ
easat-11491	64	40	sciencedirect	sciencedirect	NOUN
easat-11491	64	41	databases	database	NOUN
easat-11491	64	42	.	.	PUNCT
easat-11491	65	1	subsequently	subsequently	ADV
easat-11491	65	2	,	,	PUNCT
easat-11491	65	3	the	the	DET
easat-11491	65	4	search	search	NOUN
easat-11491	65	5	was	be	AUX
easat-11491	65	6	expanded	expand	VERB
easat-11491	65	7	to	to	PART
easat-11491	65	8	include	include	VERB
easat-11491	65	9	a	a	DET
easat-11491	65	10	combination	combination	NOUN
easat-11491	65	11	of	of	ADP
easat-11491	65	12	the	the	DET
easat-11491	65	13	terms	term	NOUN
easat-11491	65	14	"	"	PUNCT
easat-11491	65	15	itil	itil	PROPN
easat-11491	65	16	,	,	PUNCT
easat-11491	65	17	"	"	PUNCT
easat-11491	65	18	"	"	PUNCT
easat-11491	65	19	cmmi	cmmi	PROPN
easat-11491	65	20	-	-	PUNCT
easat-11491	65	21	svc	svc	PROPN
easat-11491	65	22	,	,	PUNCT
easat-11491	65	23	"	"	PUNCT
easat-11491	65	24	"	"	PUNCT
easat-11491	65	25	20000	20000	NUM
easat-11491	65	26	,	,	PUNCT
easat-11491	65	27	"	"	PUNCT
easat-11491	65	28	"	"	PUNCT
easat-11491	65	29	cobit	cobit	ADJ
easat-11491	65	30	,	,	PUNCT
easat-11491	65	31	"	"	PUNCT
easat-11491	65	32	"	"	PUNCT
easat-11491	65	33	it	it	PRON
easat-11491	65	34	service	service	NOUN
easat-11491	65	35	management	management	NOUN
easat-11491	65	36	,	,	PUNCT
easat-11491	65	37	"	"	PUNCT
easat-11491	65	38	"	"	PUNCT
easat-11491	65	39	it	it	PRON
easat-11491	65	40	infrastructure	infrastructure	NOUN
easat-11491	65	41	library	library	NOUN
easat-11491	65	42	,	,	PUNCT
easat-11491	65	43	"	"	PUNCT
easat-11491	65	44	and	and	CCONJ
easat-11491	65	45	"	"	PUNCT
easat-11491	65	46	itsm	itsm	NOUN
easat-11491	65	47	,	,	PUNCT
easat-11491	65	48	"	"	PUNCT
easat-11491	65	49	using	use	VERB
easat-11491	65	50	the	the	DET
easat-11491	65	51	boolean	boolean	ADJ
easat-11491	65	52	operators	operator	NOUN
easat-11491	65	53	and	and	CCONJ
easat-11491	65	54	and	and	CCONJ
easat-11491	65	55	or	or	CCONJ
easat-11491	65	56	as	as	ADV
easat-11491	65	57	appropriate	appropriate	ADJ
easat-11491	65	58	.	.	PUNCT
easat-11491	66	1	these	these	DET
easat-11491	66	2	initial	initial	ADJ
easat-11491	66	3	searches	search	NOUN
easat-11491	66	4	yielded	yield	VERB
easat-11491	66	5	a	a	DET
easat-11491	66	6	considerable	considerable	ADJ
easat-11491	66	7	number	number	NOUN
easat-11491	66	8	of	of	ADP
easat-11491	66	9	results	result	NOUN
easat-11491	66	10	,	,	PUNCT
easat-11491	66	11	many	many	ADJ
easat-11491	66	12	of	of	ADP
easat-11491	66	13	which	which	PRON
easat-11491	66	14	presented	present	VERB
easat-11491	66	15	redundant	redundant	ADJ
easat-11491	66	16	or	or	CCONJ
easat-11491	66	17	irrelevant	irrelevant	ADJ
easat-11491	66	18	models	model	NOUN
easat-11491	66	19	and	and	CCONJ
easat-11491	66	20	approaches	approach	NOUN
easat-11491	66	21	for	for	ADP
easat-11491	66	22	the	the	DET
easat-11491	66	23	specific	specific	ADJ
easat-11491	66	24	objectives	objective	NOUN
easat-11491	66	25	of	of	ADP
easat-11491	66	26	this	this	DET
easat-11491	66	27	systematic	systematic	ADJ
easat-11491	66	28	review	review	NOUN
easat-11491	66	29	,	,	PUNCT
easat-11491	66	30	thus	thus	ADV
easat-11491	66	31	complicating	complicate	VERB
easat-11491	66	32	the	the	DET
easat-11491	66	33	analysis	analysis	NOUN
easat-11491	66	34	process	process	NOUN
easat-11491	66	35	.	.	PUNCT
easat-11491	67	1	as	as	ADP
easat-11491	67	2	part	part	NOUN
easat-11491	67	3	of	of	ADP
easat-11491	67	4	the	the	DET
easat-11491	67	5	review	review	NOUN
easat-11491	67	6	protocol	protocol	NOUN
easat-11491	67	7	,	,	PUNCT
easat-11491	67	8	on	on	ADP
easat-11491	67	9	august	august	PROPN
easat-11491	67	10	30	30	NUM
easat-11491	67	11	,	,	PUNCT
easat-11491	67	12	2025	2025	NUM
easat-11491	67	13	,	,	PUNCT
easat-11491	67	14	a	a	DET
easat-11491	67	15	systematic	systematic	ADJ
easat-11491	67	16	search	search	NOUN
easat-11491	67	17	was	be	AUX
easat-11491	67	18	conducted	conduct	VERB
easat-11491	67	19	in	in	ADP
easat-11491	67	20	four	four	NUM
easat-11491	67	21	academic	academic	ADJ
easat-11491	67	22	databases	database	NOUN
easat-11491	67	23	:	:	PUNCT
easat-11491	67	24	ebscohost	ebscohost	NOUN
easat-11491	67	25	,	,	PUNCT
easat-11491	67	26	ieee	ieee	PROPN
easat-11491	67	27	xplore	xplore	PROPN
easat-11491	67	28	,	,	PUNCT
easat-11491	67	29	sciencedirect	sciencedirect	PROPN
easat-11491	67	30	,	,	PUNCT
easat-11491	67	31	and	and	CCONJ
easat-11491	67	32	scopus	scopus	NOUN
easat-11491	67	33	,	,	PUNCT
easat-11491	67	34	limiting	limit	VERB
easat-11491	67	35	the	the	DET
easat-11491	67	36	time	time	NOUN
easat-11491	67	37	frame	frame	NOUN
easat-11491	67	38	to	to	ADP
easat-11491	67	39	the	the	DET
easat-11491	67	40	years	year	NOUN
easat-11491	67	41	2020	2020	NUM
easat-11491	67	42	-	-	SYM
easat-11491	67	43	2025	2025	NUM
easat-11491	67	44	.	.	PUNCT
easat-11491	68	1	the	the	DET
easat-11491	68	2	pico	pico	NOUN
easat-11491	68	3	(	(	PUNCT
easat-11491	68	4	population	population	NOUN
easat-11491	68	5	,	,	PUNCT
easat-11491	68	6	intervention	intervention	NOUN
easat-11491	68	7	,	,	PUNCT
easat-11491	68	8	comparison	comparison	NOUN
easat-11491	68	9	,	,	PUNCT
easat-11491	68	10	outcomes	outcome	NOUN
easat-11491	68	11	)	)	PUNCT
easat-11491	68	12	strategy	strategy	NOUN
easat-11491	68	13	[	[	X
easat-11491	68	14	30	30	NUM
easat-11491	68	15	]	]	PUNCT
easat-11491	68	16	was	be	AUX
easat-11491	68	17	applied	apply	VERB
easat-11491	68	18	to	to	PART
easat-11491	68	19	develop	develop	VERB
easat-11491	68	20	the	the	DET
easat-11491	68	21	search	search	NOUN
easat-11491	68	22	string	string	NOUN
easat-11491	68	23	.	.	PUNCT
easat-11491	69	1	a	a	DET
easat-11491	69	2	series	series	NOUN
easat-11491	69	3	of	of	ADP
easat-11491	69	4	iterations	iteration	NOUN
easat-11491	69	5	was	be	AUX
easat-11491	69	6	carried	carry	VERB
easat-11491	69	7	out	out	ADP
easat-11491	69	8	,	,	PUNCT
easat-11491	69	9	where	where	SCONJ
easat-11491	69	10	some	some	DET
easat-11491	69	11	adjustments	adjustment	NOUN
easat-11491	69	12	were	be	AUX
easat-11491	69	13	applied	apply	VERB
easat-11491	69	14	according	accord	VERB
easat-11491	69	15	to	to	ADP
easat-11491	69	16	the	the	DET
easat-11491	69	17	results	result	NOUN
easat-11491	69	18	and	and	CCONJ
easat-11491	69	19	the	the	DET
easat-11491	69	20	digital	digital	ADJ
easat-11491	69	21	libraries	library	NOUN
easat-11491	69	22	consulted	consult	VERB
easat-11491	69	23	as	as	ADP
easat-11491	69	24	a	a	DET
easat-11491	69	25	verification	verification	NOUN
easat-11491	69	26	.	.	PUNCT
easat-11491	70	1	these	these	DET
easat-11491	70	2	strings	string	NOUN
easat-11491	70	3	included	include	VERB
easat-11491	70	4	a	a	DET
easat-11491	70	5	combination	combination	NOUN
easat-11491	70	6	of	of	ADP
easat-11491	70	7	the	the	DET
easat-11491	70	8	following	follow	VERB
easat-11491	70	9	elements	element	NOUN
easat-11491	70	10	:	:	PUNCT
easat-11491	70	11	•	•	NUM
easat-11491	70	12	population	population	NOUN
easat-11491	70	13	:	:	PUNCT
easat-11491	70	14	this	this	PRON
easat-11491	70	15	refers	refer	VERB
easat-11491	70	16	to	to	ADP
easat-11491	70	17	the	the	DET
easat-11491	70	18	elements	element	NOUN
easat-11491	70	19	that	that	PRON
easat-11491	70	20	are	be	AUX
easat-11491	70	21	the	the	DET
easat-11491	70	22	subject	subject	NOUN
easat-11491	70	23	of	of	ADP
easat-11491	70	24	review	review	NOUN
easat-11491	70	25	.	.	PUNCT
easat-11491	71	1	for	for	ADP
easat-11491	71	2	this	this	DET
easat-11491	71	3	study	study	NOUN
easat-11491	71	4	,	,	PUNCT
easat-11491	71	5	these	these	PRON
easat-11491	71	6	are	be	AUX
easat-11491	71	7	the	the	DET
easat-11491	71	8	itsm	itsm	NOUN
easat-11491	71	9	models	model	NOUN
easat-11491	71	10	and	and	CCONJ
easat-11491	71	11	frameworks	framework	NOUN
easat-11491	71	12	.	.	PUNCT
easat-11491	72	1	•	•	NUM
easat-11491	72	2	intervention	intervention	NOUN
easat-11491	72	3	:	:	PUNCT
easat-11491	72	4	this	this	PRON
easat-11491	72	5	refers	refer	VERB
easat-11491	72	6	to	to	ADP
easat-11491	72	7	the	the	DET
easat-11491	72	8	elements	element	NOUN
easat-11491	72	9	that	that	PRON
easat-11491	72	10	are	be	AUX
easat-11491	72	11	evaluated	evaluate	VERB
easat-11491	72	12	in	in	ADP
easat-11491	72	13	the	the	DET
easat-11491	72	14	population	population	NOUN
easat-11491	72	15	under	under	ADP
easat-11491	72	16	review	review	NOUN
easat-11491	72	17	.	.	PUNCT
easat-11491	73	1	this	this	DET
easat-11491	73	2	study	study	NOUN
easat-11491	73	3	pertains	pertain	VERB
easat-11491	73	4	to	to	PART
easat-11491	73	5	experiences	experience	NOUN
easat-11491	73	6	in	in	ADP
easat-11491	73	7	the	the	DET
easat-11491	73	8	adoption	adoption	NOUN
easat-11491	73	9	of	of	ADP
easat-11491	73	10	it	it	PRON
easat-11491	73	11	service	service	NOUN
easat-11491	73	12	models	model	NOUN
easat-11491	73	13	.	.	PUNCT
easat-11491	74	1	•	•	NUM
easat-11491	74	2	comparison	comparison	NOUN
easat-11491	74	3	:	:	PUNCT
easat-11491	74	4	this	this	PRON
easat-11491	74	5	refers	refer	VERB
easat-11491	74	6	to	to	ADP
easat-11491	74	7	the	the	DET
easat-11491	74	8	elements	element	NOUN
easat-11491	74	9	that	that	PRON
easat-11491	74	10	allow	allow	VERB
easat-11491	74	11	the	the	DET
easat-11491	74	12	comparison	comparison	NOUN
easat-11491	74	13	of	of	ADP
easat-11491	74	14	interventions	intervention	NOUN
easat-11491	74	15	;	;	PUNCT
easat-11491	74	16	for	for	ADP
easat-11491	74	17	this	this	DET
easat-11491	74	18	study	study	NOUN
easat-11491	74	19	,	,	PUNCT
easat-11491	74	20	it	it	PRON
easat-11491	74	21	has	have	AUX
easat-11491	74	22	not	not	PART
easat-11491	74	23	been	be	AUX
easat-11491	74	24	necessary	necessary	ADJ
easat-11491	74	25	.	.	PUNCT
easat-11491	75	1	•	•	NUM
easat-11491	75	2	results	result	NOUN
easat-11491	75	3	:	:	PUNCT
easat-11491	75	4	this	this	PRON
easat-11491	75	5	refers	refer	VERB
easat-11491	75	6	to	to	ADP
easat-11491	75	7	the	the	DET
easat-11491	75	8	information	information	NOUN
easat-11491	75	9	expected	expect	VERB
easat-11491	75	10	to	to	PART
easat-11491	75	11	be	be	AUX
easat-11491	75	12	obtained	obtain	VERB
easat-11491	75	13	from	from	ADP
easat-11491	75	14	the	the	DET
easat-11491	75	15	research	research	NOUN
easat-11491	75	16	.	.	PUNCT
easat-11491	76	1	in	in	ADP
easat-11491	76	2	our	our	PRON
easat-11491	76	3	case	case	NOUN
easat-11491	76	4	,	,	PUNCT
easat-11491	76	5	it	it	PRON
easat-11491	76	6	is	be	AUX
easat-11491	76	7	information	information	NOUN
easat-11491	76	8	about	about	ADP
easat-11491	76	9	the	the	DET
easat-11491	76	10	problems	problem	NOUN
easat-11491	76	11	encountered	encounter	VERB
easat-11491	76	12	in	in	ADP
easat-11491	76	13	the	the	DET
easat-11491	76	14	adoption	adoption	NOUN
easat-11491	76	15	of	of	ADP
easat-11491	76	16	itsm	itsm	NOUN
easat-11491	76	17	models	model	NOUN
easat-11491	76	18	.	.	PUNCT
easat-11491	77	1	30	30	NUM
easat-11491	77	2	edelweiss	edelweiss	PROPN
easat-11491	77	3	applied	apply	VERB
easat-11491	77	4	science	science	NOUN
easat-11491	77	5	and	and	CCONJ
easat-11491	77	6	technology	technology	NOUN
easat-11491	77	7	issn	issn	PROPN
easat-11491	77	8	:	:	PUNCT
easat-11491	77	9	2576	2576	NUM
easat-11491	77	10	-	-	SYM
easat-11491	77	11	8484	8484	NUM
easat-11491	77	12	vol	vol	NOUN
easat-11491	77	13	.	.	PROPN
easat-11491	78	1	10	10	NUM
easat-11491	78	2	,	,	PUNCT
easat-11491	78	3	no	no	INTJ
easat-11491	78	4	.	.	NOUN
easat-11491	78	5	1	1	NUM
easat-11491	78	6	:	:	SYM
easat-11491	78	7	27	27	NUM
easat-11491	78	8	-	-	SYM
easat-11491	78	9	40	40	NUM
easat-11491	78	10	,	,	PUNCT
easat-11491	78	11	2026	2026	NUM
easat-11491	78	12	doi	doi	NOUN
easat-11491	78	13	:	:	PUNCT
easat-11491	78	14	10.55214/2576	10.55214/2576	NUM
easat-11491	78	15	-	-	PUNCT
easat-11491	78	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	78	17	©	©	ADP
easat-11491	78	18	2026	2026	NUM
easat-11491	78	19	by	by	ADP
easat-11491	78	20	the	the	DET
easat-11491	78	21	authors	author	NOUN
easat-11491	78	22	;	;	PUNCT
easat-11491	78	23	licensee	licensee	PROPN
easat-11491	78	24	learning	learning	NOUN
easat-11491	78	25	gate	gate	VERB
easat-11491	78	26	the	the	DET
easat-11491	78	27	search	search	NOUN
easat-11491	78	28	string	string	NOUN
easat-11491	78	29	was	be	AUX
easat-11491	78	30	constructed	construct	VERB
easat-11491	78	31	by	by	ADP
easat-11491	78	32	concatenating	concatenate	VERB
easat-11491	78	33	the	the	DET
easat-11491	78	34	elements	element	NOUN
easat-11491	78	35	pico	pico	NOUN
easat-11491	78	36	,	,	PUNCT
easat-11491	78	37	population	population	NOUN
easat-11491	78	38	,	,	PUNCT
easat-11491	78	39	intervention	intervention	NOUN
easat-11491	78	40	,	,	PUNCT
easat-11491	78	41	and	and	CCONJ
easat-11491	78	42	results	result	NOUN
easat-11491	78	43	,	,	PUNCT
easat-11491	78	44	and	and	CCONJ
easat-11491	78	45	was	be	AUX
easat-11491	78	46	executed	execute	VERB
easat-11491	78	47	with	with	ADP
easat-11491	78	48	the	the	DET
easat-11491	78	49	terms	term	NOUN
easat-11491	78	50	shown	show	VERB
easat-11491	78	51	(	(	PUNCT
easat-11491	78	52	in	in	ADP
easat-11491	78	53	their	their	PRON
easat-11491	78	54	english	english	ADJ
easat-11491	78	55	version	version	NOUN
easat-11491	78	56	)	)	PUNCT
easat-11491	78	57	in	in	ADP
easat-11491	78	58	table	table	NOUN
easat-11491	78	59	1	1	NUM
easat-11491	78	60	.	.	PUNCT
easat-11491	78	61	table	table	NOUN
easat-11491	78	62	1	1	NUM
easat-11491	78	63	.	.	PUNCT
easat-11491	78	64	pico	pico	NOUN
easat-11491	78	65	structure	structure	NOUN
easat-11491	78	66	.	.	PUNCT
easat-11491	79	1	element	element	NOUN
easat-11491	79	2	terms	term	NOUN
easat-11491	79	3	population	population	NOUN
easat-11491	79	4	(	(	PUNCT
easat-11491	79	5	"	"	PUNCT
easat-11491	79	6	itil	itil	PROPN
easat-11491	79	7	"	"	PUNCT
easat-11491	79	8	or	or	CCONJ
easat-11491	79	9	"	"	PUNCT
easat-11491	79	10	cmmi	cmmi	PROPN
easat-11491	79	11	-	-	PUNCT
easat-11491	79	12	svc	svc	PROPN
easat-11491	79	13	"	"	PUNCT
easat-11491	79	14	or	or	CCONJ
easat-11491	79	15	"	"	PUNCT
easat-11491	79	16	20000	20000	NUM
easat-11491	79	17	"	"	PUNCT
easat-11491	79	18	or	or	CCONJ
easat-11491	79	19	"	"	PUNCT
easat-11491	79	20	cobit	cobit	NOUN
easat-11491	79	21	"	"	PUNCT
easat-11491	79	22	or	or	CCONJ
easat-11491	79	23	"	"	PUNCT
easat-11491	79	24	it	it	PRON
easat-11491	79	25	service	service	NOUN
easat-11491	79	26	management	management	NOUN
easat-11491	79	27	"	"	PUNCT
easat-11491	79	28	or	or	CCONJ
easat-11491	79	29	"	"	PUNCT
easat-11491	79	30	it	it	PRON
easat-11491	79	31	infrastructure	infrastructure	NOUN
easat-11491	79	32	library	library	NOUN
easat-11491	79	33	"	"	PUNCT
easat-11491	79	34	or	or	CCONJ
easat-11491	79	35	"	"	PUNCT
easat-11491	79	36	itsm	itsm	NOUN
easat-11491	79	37	"	"	PUNCT
easat-11491	79	38	)	)	PUNCT
easat-11491	79	39	intervention	intervention	NOUN
easat-11491	79	40	(	(	PUNCT
easat-11491	79	41	"	"	PUNCT
easat-11491	79	42	adoption	adoption	NOUN
easat-11491	79	43	"	"	PUNCT
easat-11491	79	44	or	or	CCONJ
easat-11491	79	45	"	"	PUNCT
easat-11491	79	46	implementation	implementation	NOUN
easat-11491	79	47	"	"	PUNCT
easat-11491	79	48	or	or	CCONJ
easat-11491	79	49	"	"	PUNCT
easat-11491	79	50	management	management	NOUN
easat-11491	79	51	"	"	PUNCT
easat-11491	79	52	or	or	CCONJ
easat-11491	79	53	"	"	PUNCT
easat-11491	79	54	operation	operation	NOUN
easat-11491	79	55	"	"	PUNCT
easat-11491	79	56	or	or	CCONJ
easat-11491	79	57	"	"	PUNCT
easat-11491	79	58	support	support	NOUN
easat-11491	79	59	"	"	PUNCT
easat-11491	79	60	)	)	PUNCT
easat-11491	79	61	results	result	NOUN
easat-11491	79	62	(	(	PUNCT
easat-11491	79	63	"	"	PUNCT
easat-11491	79	64	critical	critical	ADJ
easat-11491	79	65	factors	factor	NOUN
easat-11491	79	66	"	"	PUNCT
easat-11491	79	67	or	or	CCONJ
easat-11491	79	68	"	"	PUNCT
easat-11491	79	69	failure	failure	NOUN
easat-11491	79	70	causes	cause	VERB
easat-11491	79	71	"	"	PUNCT
easat-11491	79	72	or	or	CCONJ
easat-11491	79	73	"	"	PUNCT
easat-11491	79	74	problems	problem	NOUN
easat-11491	79	75	"	"	PUNCT
easat-11491	79	76	or	or	CCONJ
easat-11491	79	77	"	"	PUNCT
easat-11491	79	78	difficulties	difficulty	NOUN
easat-11491	79	79	"	"	PUNCT
easat-11491	79	80	or	or	CCONJ
easat-11491	79	81	"	"	PUNCT
easat-11491	79	82	adoption	adoption	NOUN
easat-11491	79	83	"	"	PUNCT
easat-11491	79	84	or	or	CCONJ
easat-11491	79	85	"	"	PUNCT
easat-11491	79	86	postmortem	postmortem	NOUN
easat-11491	79	87	analysis	analysis	NOUN
easat-11491	79	88	"	"	PUNCT
easat-11491	79	89	)	)	PUNCT
easat-11491	79	90	exclusion	exclusion	NOUN
easat-11491	79	91	criterion	criterion	NOUN
easat-11491	79	92	(	(	PUNCT
easat-11491	79	93	ec	ec	PROPN
easat-11491	79	94	)	)	PUNCT
easat-11491	79	95	.	.	PUNCT
easat-11491	80	1	this	this	DET
easat-11491	80	2	criterion	criterion	NOUN
easat-11491	80	3	was	be	AUX
easat-11491	80	4	applied	apply	VERB
easat-11491	80	5	to	to	ADP
easat-11491	80	6	:	:	PUNCT
easat-11491	80	7	•	•	PRON
easat-11491	80	8	(	(	PUNCT
easat-11491	80	9	ce1	ce1	X
easat-11491	80	10	)	)	PUNCT
easat-11491	80	11	all	all	DET
easat-11491	80	12	those	those	DET
easat-11491	80	13	repeated	repeat	VERB
easat-11491	80	14	studies	study	NOUN
easat-11491	80	15	.	.	PUNCT
easat-11491	81	1	•	•	NUM
easat-11491	81	2	(	(	PUNCT
easat-11491	81	3	ce2	ce2	PROPN
easat-11491	81	4	)	)	PUNCT
easat-11491	81	5	studies	study	NOUN
easat-11491	81	6	that	that	PRON
easat-11491	81	7	do	do	AUX
easat-11491	81	8	not	not	PART
easat-11491	81	9	belong	belong	VERB
easat-11491	81	10	to	to	ADP
easat-11491	81	11	indexed	index	VERB
easat-11491	81	12	scientific	scientific	ADJ
easat-11491	81	13	journals	journal	NOUN
easat-11491	81	14	.	.	PUNCT
easat-11491	82	1	•	•	NUM
easat-11491	82	2	(	(	PUNCT
easat-11491	82	3	ce3	ce3	NOUN
easat-11491	82	4	)	)	PUNCT
easat-11491	82	5	studies	study	NOUN
easat-11491	82	6	written	write	VERB
easat-11491	82	7	in	in	ADP
easat-11491	82	8	languages	language	NOUN
easat-11491	82	9	other	other	ADJ
easat-11491	82	10	than	than	ADP
easat-11491	82	11	english	english	PROPN
easat-11491	82	12	or	or	CCONJ
easat-11491	82	13	spanish	spanish	ADJ
easat-11491	82	14	.	.	PUNCT
easat-11491	83	1	inclusion	inclusion	NOUN
easat-11491	83	2	criteria	criterion	NOUN
easat-11491	83	3	(	(	PUNCT
easat-11491	83	4	ic	ic	NUM
easat-11491	83	5	)	)	PUNCT
easat-11491	83	6	.	.	PUNCT
easat-11491	84	1	studies	study	NOUN
easat-11491	84	2	that	that	PRON
easat-11491	84	3	meet	meet	VERB
easat-11491	84	4	the	the	DET
easat-11491	84	5	following	follow	VERB
easat-11491	84	6	criteria	criterion	NOUN
easat-11491	84	7	are	be	AUX
easat-11491	84	8	included	include	VERB
easat-11491	84	9	:	:	PUNCT
easat-11491	84	10	•	•	X
easat-11491	84	11	(	(	PUNCT
easat-11491	84	12	ci1	ci1	PROPN
easat-11491	84	13	)	)	PUNCT
easat-11491	84	14	studies	study	NOUN
easat-11491	84	15	that	that	PRON
easat-11491	84	16	belong	belong	VERB
easat-11491	84	17	to	to	ADP
easat-11491	84	18	digital	digital	ADJ
easat-11491	84	19	libraries	library	NOUN
easat-11491	84	20	.	.	PUNCT
easat-11491	85	1	•	•	NUM
easat-11491	85	2	(	(	PUNCT
easat-11491	85	3	ci2	ci2	NOUN
easat-11491	85	4	)	)	PUNCT
easat-11491	85	5	studies	study	NOUN
easat-11491	85	6	that	that	PRON
easat-11491	85	7	have	have	AUX
easat-11491	85	8	been	be	AUX
easat-11491	85	9	published	publish	VERB
easat-11491	85	10	between	between	ADP
easat-11491	85	11	2020	2020	NUM
easat-11491	85	12	and	and	CCONJ
easat-11491	85	13	the	the	DET
easat-11491	85	14	first	first	ADJ
easat-11491	85	15	half	half	NOUN
easat-11491	85	16	of	of	ADP
easat-11491	85	17	2025	2025	NUM
easat-11491	85	18	.	.	PUNCT
easat-11491	86	1	•	•	NUM
easat-11491	86	2	(	(	PUNCT
easat-11491	86	3	ci3	ci3	NOUN
easat-11491	86	4	)	)	PUNCT
easat-11491	86	5	titles	title	NOUN
easat-11491	86	6	of	of	ADP
easat-11491	86	7	the	the	DET
easat-11491	86	8	study	study	NOUN
easat-11491	86	9	obtained	obtain	VERB
easat-11491	86	10	that	that	PRON
easat-11491	86	11	are	be	AUX
easat-11491	86	12	directly	directly	ADV
easat-11491	86	13	related	relate	VERB
easat-11491	86	14	to	to	ADP
easat-11491	86	15	the	the	DET
easat-11491	86	16	pi	pi	NOUN
easat-11491	86	17	.	.	PUNCT
easat-11491	87	1	•	•	NUM
easat-11491	87	2	(	(	PUNCT
easat-11491	87	3	ci4	ci4	NOUN
easat-11491	87	4	)	)	PUNCT
easat-11491	87	5	summaries	summary	NOUN
easat-11491	87	6	of	of	ADP
easat-11491	87	7	each	each	DET
easat-11491	87	8	study	study	NOUN
easat-11491	87	9	that	that	PRON
easat-11491	87	10	could	could	AUX
easat-11491	87	11	help	help	VERB
easat-11491	87	12	answer	answer	VERB
easat-11491	87	13	the	the	DET
easat-11491	87	14	pis	pis	NOUN
easat-11491	87	15	.	.	PUNCT
easat-11491	88	1	a	a	DET
easat-11491	88	2	total	total	NOUN
easat-11491	88	3	of	of	ADP
easat-11491	88	4	1209	1209	NUM
easat-11491	88	5	results	result	NOUN
easat-11491	88	6	were	be	AUX
easat-11491	88	7	obtained	obtain	VERB
easat-11491	88	8	from	from	ADP
easat-11491	88	9	ebscohost	ebscohost	NOUN
easat-11491	88	10	(	(	PUNCT
easat-11491	88	11	n	n	NOUN
easat-11491	88	12	=	=	SYM
easat-11491	88	13	933	933	NUM
easat-11491	88	14	)	)	PUNCT
easat-11491	88	15	,	,	PUNCT
easat-11491	88	16	ieee	ieee	NOUN
easat-11491	88	17	xplore	xplore	PROPN
easat-11491	88	18	(	(	PUNCT
easat-11491	88	19	n	n	NOUN
easat-11491	88	20	=	=	NUM
easat-11491	88	21	66	66	NUM
easat-11491	88	22	)	)	PUNCT
easat-11491	88	23	,	,	PUNCT
easat-11491	88	24	sciencedirect	sciencedirect	PROPN
easat-11491	88	25	(	(	PUNCT
easat-11491	88	26	n	n	NOUN
easat-11491	88	27	=	=	SYM
easat-11491	88	28	41	41	NUM
easat-11491	88	29	)	)	PUNCT
easat-11491	88	30	,	,	PUNCT
easat-11491	88	31	and	and	CCONJ
easat-11491	88	32	scopus	scopus	NOUN
easat-11491	88	33	(	(	PUNCT
easat-11491	88	34	n	n	NOUN
easat-11491	88	35	=	=	NUM
easat-11491	88	36	169	169	NUM
easat-11491	88	37	)	)	PUNCT
easat-11491	88	38	.	.	PUNCT
easat-11491	89	1	before	before	ADP
easat-11491	89	2	proceeding	proceed	VERB
easat-11491	89	3	with	with	ADP
easat-11491	89	4	the	the	DET
easat-11491	89	5	article	article	NOUN
easat-11491	89	6	selection	selection	NOUN
easat-11491	89	7	,	,	PUNCT
easat-11491	89	8	the	the	DET
easat-11491	89	9	inclusion	inclusion	NOUN
easat-11491	89	10	and	and	CCONJ
easat-11491	89	11	exclusion	exclusion	NOUN
easat-11491	89	12	criteria	criterion	NOUN
easat-11491	89	13	were	be	AUX
easat-11491	89	14	defined	define	VERB
easat-11491	89	15	and	and	CCONJ
easat-11491	89	16	applied	apply	VERB
easat-11491	89	17	according	accord	VERB
easat-11491	89	18	to	to	ADP
easat-11491	89	19	the	the	DET
easat-11491	89	20	methodology	methodology	NOUN
easat-11491	89	21	.	.	PUNCT
easat-11491	90	1	as	as	ADP
easat-11491	90	2	a	a	DET
easat-11491	90	3	result	result	NOUN
easat-11491	90	4	of	of	ADP
easat-11491	90	5	the	the	DET
easat-11491	90	6	selection	selection	NOUN
easat-11491	90	7	process	process	NOUN
easat-11491	90	8	,	,	PUNCT
easat-11491	90	9	72	72	NUM
easat-11491	90	10	articles	article	NOUN
easat-11491	90	11	were	be	AUX
easat-11491	90	12	included	include	VERB
easat-11491	90	13	.	.	PUNCT
easat-11491	91	1	3.1	3.1	NUM
easat-11491	91	2	.	.	PUNCT
easat-11491	91	3	selection	selection	NOUN
easat-11491	91	4	process	process	NOUN
easat-11491	91	5	the	the	DET
easat-11491	91	6	selection	selection	NOUN
easat-11491	91	7	process	process	NOUN
easat-11491	91	8	followed	follow	VERB
easat-11491	91	9	the	the	DET
easat-11491	91	10	prisma	prisma	NOUN
easat-11491	91	11	phases	phase	NOUN
easat-11491	91	12	:	:	PUNCT
easat-11491	91	13	phase	phase	NOUN
easat-11491	91	14	1	1	NUM
easat-11491	91	15	identification	identification	NOUN
easat-11491	91	16	:	:	PUNCT
easat-11491	91	17	•	•	NUM
easat-11491	91	18	records	record	NOUN
easat-11491	91	19	identified	identify	VERB
easat-11491	91	20	:	:	PUNCT
easat-11491	91	21	n	n	PROPN
easat-11491	91	22	=	=	SYM
easat-11491	92	1	1,209	1,209	NUM
easat-11491	92	2	•	•	NOUN
easat-11491	92	3	records	record	NOUN
easat-11491	92	4	deleted	delete	VERB
easat-11491	92	5	by	by	ADP
easat-11491	92	6	ce1	ce1	PROPN
easat-11491	92	7	(	(	PUNCT
easat-11491	92	8	duplicates	duplicate	NOUN
easat-11491	92	9	):	):	PUNCT
easat-11491	92	10	n	n	NOUN
easat-11491	92	11	=	=	SYM
easat-11491	92	12	312	312	NUM
easat-11491	92	13	•	•	NOUN
easat-11491	92	14	screening	screen	VERB
easat-11491	92	15	records	record	NOUN
easat-11491	92	16	:	:	PUNCT
easat-11491	92	17	n	n	PROPN
easat-11491	92	18	=	=	SYM
easat-11491	92	19	897	897	NUM
easat-11491	92	20	phase	phase	NOUN
easat-11491	92	21	2	2	NUM
easat-11491	92	22	screening	screening	NOUN
easat-11491	92	23	:	:	PUNCT
easat-11491	92	24	•	•	NUM
easat-11491	92	25	records	record	NOUN
easat-11491	92	26	evaluated	evaluate	VERB
easat-11491	92	27	by	by	ADP
easat-11491	92	28	title	title	NOUN
easat-11491	92	29	/	/	SYM
easat-11491	92	30	abstract	abstract	NOUN
easat-11491	92	31	:	:	PUNCT
easat-11491	92	32	n	n	PROPN
easat-11491	92	33	=	=	SYM
easat-11491	92	34	897	897	NUM
easat-11491	92	35	•	•	NUM
easat-11491	92	36	records	record	NOUN
easat-11491	92	37	excluded	exclude	VERB
easat-11491	92	38	by	by	ADP
easat-11491	92	39	ce2	ce2	PROPN
easat-11491	92	40	(	(	PUNCT
easat-11491	92	41	not	not	PART
easat-11491	92	42	indexed	index	VERB
easat-11491	92	43	)	)	PUNCT
easat-11491	92	44	and	and	CCONJ
easat-11491	92	45	ce3	ce3	NOUN
easat-11491	92	46	(	(	PUNCT
easat-11491	92	47	language	language	NOUN
easat-11491	92	48	):	):	PUNCT
easat-11491	92	49	n	n	NOUN
easat-11491	92	50	=	=	SYM
easat-11491	92	51	452	452	NUM
easat-11491	92	52	•	•	NOUN
easat-11491	92	53	records	record	NOUN
easat-11491	92	54	excluded	exclude	VERB
easat-11491	92	55	for	for	ADP
easat-11491	92	56	not	not	PART
easat-11491	92	57	meeting	meet	VERB
easat-11491	92	58	ci3	ci3	PROPN
easat-11491	92	59	(	(	PUNCT
easat-11491	92	60	unrelated	unrelated	ADJ
easat-11491	92	61	title	title	NOUN
easat-11491	92	62	):	):	PUNCT
easat-11491	92	63	n	n	PROPN
easat-11491	92	64	=	=	SYM
easat-11491	92	65	241	241	NUM
easat-11491	92	66	•	•	ADP
easat-11491	92	67	full	full	ADJ
easat-11491	92	68	texts	text	NOUN
easat-11491	92	69	assessed	assess	VERB
easat-11491	92	70	for	for	ADP
easat-11491	92	71	eligibility	eligibility	NOUN
easat-11491	92	72	:	:	PUNCT
easat-11491	92	73	n	n	PROPN
easat-11491	92	74	=	=	SYM
easat-11491	92	75	204	204	NUM
easat-11491	92	76	phase	phase	NOUN
easat-11491	92	77	3	3	NUM
easat-11491	92	78	eligibility	eligibility	NOUN
easat-11491	92	79	:	:	PUNCT
easat-11491	92	80	•	•	ADP
easat-11491	92	81	full	full	ADJ
easat-11491	92	82	texts	text	NOUN
easat-11491	92	83	evaluated	evaluate	VERB
easat-11491	92	84	:	:	PUNCT
easat-11491	92	85	n	n	PROPN
easat-11491	92	86	=	=	SYM
easat-11491	92	87	204	204	NUM
easat-11491	92	88	•	•	ADV
easat-11491	92	89	excluded	exclude	VERB
easat-11491	92	90	for	for	ADP
easat-11491	92	91	not	not	PART
easat-11491	92	92	meeting	meet	VERB
easat-11491	92	93	ci4	ci4	NOUN
easat-11491	92	94	(	(	PUNCT
easat-11491	92	95	summary	summary	NOUN
easat-11491	92	96	not	not	PART
easat-11491	92	97	relevant	relevant	ADJ
easat-11491	92	98	for	for	ADP
easat-11491	92	99	pi	pi	NOUN
easat-11491	92	100	):	):	PUNCT
easat-11491	92	101	n	n	PROPN
easat-11491	93	1	=	=	SYM
easat-11491	93	2	132	132	NUM
easat-11491	93	3	•	•	NOUN
easat-11491	93	4	studies	study	NOUN
easat-11491	93	5	included	include	VERB
easat-11491	93	6	in	in	ADP
easat-11491	93	7	review	review	NOUN
easat-11491	93	8	:	:	PUNCT
easat-11491	93	9	n	n	PROPN
easat-11491	93	10	=	=	SYM
easat-11491	93	11	72	72	NUM
easat-11491	93	12	phase	phase	NOUN
easat-11491	93	13	4	4	NUM
easat-11491	93	14	inclusion	inclusion	NOUN
easat-11491	93	15	:	:	PUNCT
easat-11491	93	16	•	•	NUM
easat-11491	93	17	studies	study	NOUN
easat-11491	93	18	included	include	VERB
easat-11491	93	19	in	in	ADP
easat-11491	93	20	qualitative	qualitative	ADJ
easat-11491	93	21	synthesis	synthesis	NOUN
easat-11491	93	22	:	:	PUNCT
easat-11491	93	23	n	n	PROPN
easat-11491	93	24	=	=	SYM
easat-11491	93	25	72	72	NUM
easat-11491	93	26	the	the	DET
easat-11491	93	27	prisma	prisma	NOUN
easat-11491	93	28	methodology	methodology	NOUN
easat-11491	94	1	[	[	X
easat-11491	94	2	29	29	NUM
easat-11491	94	3	]	]	PUNCT
easat-11491	94	4	and	and	CCONJ
easat-11491	94	5	the	the	DET
easat-11491	94	6	pico	pico	NOUN
easat-11491	94	7	strategy	strategy	NOUN
easat-11491	94	8	[	[	X
easat-11491	94	9	30	30	NUM
easat-11491	94	10	]	]	PUNCT
easat-11491	94	11	were	be	AUX
easat-11491	94	12	used	use	VERB
easat-11491	94	13	in	in	ADP
easat-11491	94	14	this	this	DET
easat-11491	94	15	study	study	NOUN
easat-11491	94	16	.	.	PUNCT
easat-11491	95	1	the	the	DET
easat-11491	95	2	process	process	NOUN
easat-11491	95	3	can	can	AUX
easat-11491	95	4	be	be	AUX
easat-11491	95	5	reviewed	review	VERB
easat-11491	95	6	graphically	graphically	ADV
easat-11491	95	7	in	in	ADP
easat-11491	95	8	figure	figure	NOUN
easat-11491	95	9	1	1	NUM
easat-11491	95	10	.	.	SYM
easat-11491	95	11	31	31	NUM
easat-11491	95	12	edelweiss	edelweiss	PROPN
easat-11491	95	13	applied	apply	VERB
easat-11491	95	14	science	science	NOUN
easat-11491	95	15	and	and	CCONJ
easat-11491	95	16	technology	technology	NOUN
easat-11491	95	17	issn	issn	PROPN
easat-11491	95	18	:	:	PUNCT
easat-11491	95	19	2576	2576	NUM
easat-11491	95	20	-	-	SYM
easat-11491	95	21	8484	8484	NUM
easat-11491	95	22	vol	vol	NOUN
easat-11491	95	23	.	.	PROPN
easat-11491	96	1	10	10	NUM
easat-11491	96	2	,	,	PUNCT
easat-11491	96	3	no	no	INTJ
easat-11491	96	4	.	.	NOUN
easat-11491	96	5	1	1	NUM
easat-11491	96	6	:	:	SYM
easat-11491	96	7	27	27	NUM
easat-11491	96	8	-	-	SYM
easat-11491	96	9	40	40	NUM
easat-11491	96	10	,	,	PUNCT
easat-11491	96	11	2026	2026	NUM
easat-11491	96	12	doi	doi	NOUN
easat-11491	96	13	:	:	PUNCT
easat-11491	96	14	10.55214/2576	10.55214/2576	NUM
easat-11491	96	15	-	-	PUNCT
easat-11491	96	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	96	17	©	©	ADP
easat-11491	96	18	2026	2026	NUM
easat-11491	96	19	by	by	ADP
easat-11491	96	20	the	the	DET
easat-11491	96	21	authors	author	NOUN
easat-11491	96	22	;	;	PUNCT
easat-11491	96	23	licensee	licensee	PROPN
easat-11491	96	24	learning	learn	VERB
easat-11491	96	25	gate	gate	NOUN
easat-11491	96	26	figure	figure	NOUN
easat-11491	96	27	1	1	NUM
easat-11491	96	28	.	.	PUNCT
easat-11491	96	29	prisma	prisma	PROPN
easat-11491	96	30	flowchart	flowchart	PROPN
easat-11491	96	31	.	.	PUNCT
easat-11491	97	1	4	4	X
easat-11491	97	2	.	.	X
easat-11491	97	3	results	result	NOUN
easat-11491	97	4	after	after	ADP
easat-11491	97	5	reviewing	review	VERB
easat-11491	97	6	the	the	DET
easat-11491	97	7	72	72	NUM
easat-11491	97	8	selected	select	VERB
easat-11491	97	9	studies	study	NOUN
easat-11491	97	10	,	,	PUNCT
easat-11491	97	11	a	a	DET
easat-11491	97	12	table	table	NOUN
easat-11491	97	13	was	be	AUX
easat-11491	97	14	created	create	VERB
easat-11491	97	15	showing	show	VERB
easat-11491	97	16	the	the	DET
easat-11491	97	17	temporal	temporal	ADJ
easat-11491	97	18	distribution	distribution	NOUN
easat-11491	97	19	and	and	CCONJ
easat-11491	97	20	main	main	ADJ
easat-11491	97	21	trends	trend	NOUN
easat-11491	97	22	by	by	ADP
easat-11491	97	23	year	year	NOUN
easat-11491	97	24	for	for	ADP
easat-11491	97	25	each	each	PRON
easat-11491	97	26	of	of	ADP
easat-11491	97	27	the	the	DET
easat-11491	97	28	studies	study	NOUN
easat-11491	97	29	included	include	VERB
easat-11491	97	30	in	in	ADP
easat-11491	97	31	the	the	DET
easat-11491	97	32	systematic	systematic	ADJ
easat-11491	97	33	review	review	NOUN
easat-11491	97	34	.	.	PUNCT
easat-11491	98	1	32	32	NUM
easat-11491	98	2	edelweiss	edelweiss	PROPN
easat-11491	98	3	applied	apply	VERB
easat-11491	98	4	science	science	NOUN
easat-11491	98	5	and	and	CCONJ
easat-11491	98	6	technology	technology	NOUN
easat-11491	98	7	issn	issn	PROPN
easat-11491	98	8	:	:	PUNCT
easat-11491	98	9	2576	2576	NUM
easat-11491	98	10	-	-	SYM
easat-11491	98	11	8484	8484	NUM
easat-11491	98	12	vol	vol	NOUN
easat-11491	98	13	.	.	PROPN
easat-11491	99	1	10	10	NUM
easat-11491	99	2	,	,	PUNCT
easat-11491	99	3	no	no	INTJ
easat-11491	99	4	.	.	NOUN
easat-11491	99	5	1	1	NUM
easat-11491	99	6	:	:	SYM
easat-11491	99	7	27	27	NUM
easat-11491	99	8	-	-	SYM
easat-11491	99	9	40	40	NUM
easat-11491	99	10	,	,	PUNCT
easat-11491	99	11	2026	2026	NUM
easat-11491	99	12	doi	doi	NOUN
easat-11491	99	13	:	:	PUNCT
easat-11491	99	14	10.55214/2576	10.55214/2576	NUM
easat-11491	99	15	-	-	PUNCT
easat-11491	99	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	99	17	©	©	ADP
easat-11491	99	18	2026	2026	NUM
easat-11491	99	19	by	by	ADP
easat-11491	99	20	the	the	DET
easat-11491	99	21	authors	author	NOUN
easat-11491	99	22	;	;	PUNCT
easat-11491	100	1	licensee	licensee	PROPN
easat-11491	100	2	learning	learn	VERB
easat-11491	100	3	gate	gate	NOUN
easat-11491	100	4	table	table	NOUN
easat-11491	100	5	2	2	NUM
easat-11491	100	6	.	.	PUNCT
easat-11491	100	7	temporal	temporal	ADJ
easat-11491	100	8	distribution	distribution	NOUN
easat-11491	100	9	and	and	CCONJ
easat-11491	100	10	main	main	ADJ
easat-11491	100	11	trends	trend	NOUN
easat-11491	100	12	by	by	ADP
easat-11491	100	13	year	year	NOUN
easat-11491	100	14	.	.	PUNCT
easat-11491	101	1	year	year	NOUN
easat-11491	101	2	number	number	NOUN
easat-11491	101	3	of	of	ADP
easat-11491	101	4	studies	study	NOUN
easat-11491	101	5	percentage	percentage	NOUN
easat-11491	101	6	reference	reference	NOUN
easat-11491	101	7	main	main	ADJ
easat-11491	101	8	trends	trend	NOUN
easat-11491	101	9	by	by	ADP
easat-11491	101	10	year	year	NOUN
easat-11491	101	11	2020	2020	NUM
easat-11491	101	12	13	13	NUM
easat-11491	101	13	18.06	18.06	NUM
easat-11491	101	14	%	%	NOUN
easat-11491	101	15	rahmasari	rahmasari	NOUN
easat-11491	101	16	,	,	PUNCT
easat-11491	101	17	et	et	PROPN
easat-11491	101	18	al	al	PROPN
easat-11491	101	19	.	.	PUNCT
easat-11491	102	1	[	[	X
easat-11491	102	2	1	1	NUM
easat-11491	102	3	]	]	X
easat-11491	102	4	;	;	PUNCT
easat-11491	102	5	kahfi	kahfi	ADJ
easat-11491	102	6	and	and	CCONJ
easat-11491	102	7	legowo	legowo	NOUN
easat-11491	102	8	[	[	X
easat-11491	102	9	4	4	NUM
easat-11491	102	10	]	]	PUNCT
easat-11491	102	11	;	;	PUNCT
easat-11491	102	12	dzemydienė	dzemydienė	PROPN
easat-11491	102	13	,	,	PUNCT
easat-11491	102	14	et	et	PROPN
easat-11491	102	15	al	al	PROPN
easat-11491	102	16	.	.	PUNCT
easat-11491	103	1	[	[	X
easat-11491	103	2	16	16	NUM
easat-11491	103	3	]	]	X
easat-11491	103	4	;	;	PUNCT
easat-11491	103	5	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	103	6	,	,	PUNCT
easat-11491	103	7	et	et	PROPN
easat-11491	103	8	al	al	PROPN
easat-11491	103	9	.	.	PUNCT
easat-11491	104	1	[	[	X
easat-11491	104	2	18	18	NUM
easat-11491	104	3	]	]	X
easat-11491	104	4	;	;	PUNCT
easat-11491	104	5	ledezma	ledezma	PROPN
easat-11491	104	6	rojo	rojo	PROPN
easat-11491	104	7	,	,	PUNCT
easat-11491	104	8	et	et	PROPN
easat-11491	104	9	al	al	PROPN
easat-11491	104	10	.	.	PUNCT
easat-11491	105	1	[	[	X
easat-11491	105	2	19	19	NUM
easat-11491	105	3	]	]	PUNCT
easat-11491	105	4	;	;	PUNCT
easat-11491	105	5	mambu	mambu	PROPN
easat-11491	105	6	and	and	CCONJ
easat-11491	105	7	lumingkewas	lumingkewa	VERB
easat-11491	105	8	[	[	X
easat-11491	105	9	20	20	NUM
easat-11491	105	10	]	]	PUNCT
easat-11491	105	11	;	;	PUNCT
easat-11491	105	12	rubio	rubio	PROPN
easat-11491	105	13	sánchez	sánchez	PROPN
easat-11491	105	14	,	,	PUNCT
easat-11491	105	15	et	et	PROPN
easat-11491	105	16	al	al	PROPN
easat-11491	105	17	.	.	PUNCT
easat-11491	106	1	[	[	X
easat-11491	106	2	31	31	NUM
easat-11491	106	3	]	]	PUNCT
easat-11491	106	4	and	and	CCONJ
easat-11491	106	5	alghamian	alghamian	NOUN
easat-11491	106	6	,	,	PUNCT
easat-11491	106	7	et	et	PROPN
easat-11491	106	8	al	al	PROPN
easat-11491	106	9	.	.	PUNCT
easat-11491	107	1	[	[	X
easat-11491	107	2	25	25	NUM
easat-11491	107	3	]	]	X
easat-11491	107	4	o	o	NOUN
easat-11491	107	5	focus	focus	NOUN
easat-11491	107	6	on	on	ADP
easat-11491	107	7	traditional	traditional	ADJ
easat-11491	107	8	adoption	adoption	NOUN
easat-11491	107	9	problems	problem	NOUN
easat-11491	107	10	o	o	PROPN
easat-11491	107	11	itil	itil	PROPN
easat-11491	107	12	v3	v3	PROPN
easat-11491	107	13	implementations	implementation	NOUN
easat-11491	107	14	o	o	NOUN
easat-11491	107	15	studies	study	NOUN
easat-11491	107	16	in	in	ADP
easat-11491	107	17	the	the	DET
easat-11491	107	18	financial	financial	ADJ
easat-11491	107	19	sector	sector	NOUN
easat-11491	107	20	and	and	CCONJ
easat-11491	107	21	government	government	NOUN
easat-11491	107	22	2021	2021	NUM
easat-11491	107	23	10	10	NUM
easat-11491	107	24	13.89	13.89	NUM
easat-11491	107	25	%	%	NOUN
easat-11491	107	26	rojas	rojas	PROPN
easat-11491	107	27	adames	adames	PROPN
easat-11491	107	28	and	and	CCONJ
easat-11491	107	29	medina	medina	PROPN
easat-11491	107	30	rojas	rojas	PROPN
easat-11491	108	1	[	[	X
easat-11491	108	2	5	5	NUM
easat-11491	108	3	]	]	PUNCT
easat-11491	108	4	;	;	PUNCT
easat-11491	108	5	berrada	berrada	NOUN
easat-11491	108	6	,	,	PUNCT
easat-11491	108	7	et	et	PROPN
easat-11491	108	8	al	al	PROPN
easat-11491	108	9	.	.	PUNCT
easat-11491	109	1	[	[	X
easat-11491	109	2	32	32	NUM
easat-11491	109	3	]	]	PUNCT
easat-11491	109	4	;	;	PUNCT
easat-11491	109	5	auth	auth	NOUN
easat-11491	109	6	and	and	CCONJ
easat-11491	109	7	jokisch	jokisch	VERB
easat-11491	109	8	[	[	X
easat-11491	109	9	17	17	NUM
easat-11491	109	10	]	]	X
easat-11491	109	11	;	;	PUNCT
easat-11491	109	12	piyan	piyan	ADJ
easat-11491	109	13	and	and	CCONJ
easat-11491	109	14	sfenrianto	sfenrianto	NOUN
easat-11491	109	15	[	[	X
easat-11491	109	16	33	33	NUM
easat-11491	109	17	]	]	PUNCT
easat-11491	109	18	;	;	PUNCT
easat-11491	109	19	kiseleva	kiseleva	PROPN
easat-11491	109	20	,	,	PUNCT
easat-11491	109	21	et	et	PROPN
easat-11491	109	22	al	al	PROPN
easat-11491	109	23	.	.	PUNCT
easat-11491	110	1	[	[	X
easat-11491	110	2	7	7	NUM
easat-11491	110	3	]	]	PUNCT
easat-11491	110	4	;	;	PUNCT
easat-11491	110	5	vinaja	vinaja	NOUN
easat-11491	111	1	[	[	X
easat-11491	111	2	3	3	NUM
easat-11491	111	3	]	]	PUNCT
easat-11491	111	4	;	;	PUNCT
easat-11491	111	5	shilenge	shilenge	NOUN
easat-11491	111	6	and	and	CCONJ
easat-11491	111	7	telukdarie	telukdarie	NOUN
easat-11491	111	8	[	[	X
easat-11491	111	9	34	34	NUM
easat-11491	111	10	]	]	X
easat-11491	111	11	;	;	PUNCT
easat-11491	111	12	hani	hani	PROPN
easat-11491	111	13	and	and	CCONJ
easat-11491	111	14	yiyi	yiyi	PROPN
easat-11491	111	15	[	[	X
easat-11491	111	16	35	35	NUM
easat-11491	111	17	]	]	X
easat-11491	111	18	;	;	PUNCT
easat-11491	111	19	ritzkal	ritzkal	NOUN
easat-11491	111	20	,	,	PUNCT
easat-11491	111	21	et	et	PROPN
easat-11491	111	22	al	al	PROPN
easat-11491	111	23	.	.	PUNCT
easat-11491	112	1	[	[	X
easat-11491	112	2	23	23	NUM
easat-11491	112	3	]	]	PUNCT
easat-11491	112	4	and	and	CCONJ
easat-11491	112	5	dayal	dayal	NOUN
easat-11491	112	6	,	,	PUNCT
easat-11491	112	7	et	et	PROPN
easat-11491	112	8	al	al	PROPN
easat-11491	112	9	.	.	PUNCT
easat-11491	113	1	[	[	X
easat-11491	113	2	24	24	NUM
easat-11491	113	3	]	]	X
easat-11491	113	4	o	o	X
easat-11491	113	5	first	first	ADJ
easat-11491	113	6	post	post	ADJ
easat-11491	113	7	-	-	ADJ
easat-11491	113	8	covid	covid	ADJ
easat-11491	113	9	studies	study	NOUN
easat-11491	113	10	o	o	X
easat-11491	113	11	remote	remote	ADJ
easat-11491	113	12	adoption	adoption	NOUN
easat-11491	113	13	of	of	ADP
easat-11491	113	14	itsm	itsm	NOUN
easat-11491	113	15	o	o	NOUN
easat-11491	113	16	focus	focus	NOUN
easat-11491	113	17	on	on	ADP
easat-11491	113	18	business	business	NOUN
easat-11491	113	19	continuity	continuity	NOUN
easat-11491	113	20	2022	2022	NUM
easat-11491	113	21	9	9	NUM
easat-11491	113	22	12.50	12.50	NUM
easat-11491	113	23	%	%	NOUN
easat-11491	113	24	dzemydienė	dzemydienė	NOUN
easat-11491	113	25	,	,	PUNCT
easat-11491	113	26	et	et	PROPN
easat-11491	113	27	al	al	PROPN
easat-11491	113	28	.	.	PUNCT
easat-11491	114	1	[	[	X
easat-11491	114	2	11	11	NUM
easat-11491	114	3	]	]	PUNCT
easat-11491	114	4	;	;	PUNCT
easat-11491	114	5	shilenge	shilenge	NOUN
easat-11491	114	6	and	and	CCONJ
easat-11491	114	7	telukdarie	telukdarie	NOUN
easat-11491	114	8	[	[	X
easat-11491	114	9	34	34	NUM
easat-11491	114	10	]	]	PUNCT
easat-11491	114	11	;	;	PUNCT
easat-11491	114	12	basar	basar	X
easat-11491	115	1	[	[	X
easat-11491	115	2	8	8	NUM
easat-11491	115	3	]	]	PUNCT
easat-11491	115	4	;	;	PUNCT
easat-11491	115	5	maclean	maclean	PROPN
easat-11491	115	6	and	and	CCONJ
easat-11491	115	7	titah	titah	PROPN
easat-11491	116	1	[	[	X
easat-11491	116	2	36	36	NUM
easat-11491	116	3	]	]	X
easat-11491	116	4	;	;	PUNCT
easat-11491	116	5	teguh	teguh	ADJ
easat-11491	116	6	,	,	PUNCT
easat-11491	116	7	et	et	PROPN
easat-11491	116	8	al	al	PROPN
easat-11491	116	9	.	.	PUNCT
easat-11491	117	1	[	[	X
easat-11491	117	2	37	37	NUM
easat-11491	117	3	]	]	PUNCT
easat-11491	117	4	;	;	PUNCT
easat-11491	117	5	baptista	baptista	PROPN
easat-11491	117	6	and	and	CCONJ
easat-11491	117	7	barata	barata	PROPN
easat-11491	118	1	[	[	X
easat-11491	118	2	27	27	NUM
easat-11491	118	3	]	]	PUNCT
easat-11491	118	4	;	;	PUNCT
easat-11491	118	5	wang	wang	PROPN
easat-11491	118	6	,	,	PUNCT
easat-11491	118	7	et	et	PROPN
easat-11491	118	8	al	al	PROPN
easat-11491	118	9	.	.	PUNCT
easat-11491	119	1	[	[	X
easat-11491	119	2	38	38	NUM
easat-11491	119	3	]	]	PUNCT
easat-11491	119	4	;	;	PUNCT
easat-11491	119	5	apariciolecca	apariciolecca	PROPN
easat-11491	119	6	,	,	PUNCT
easat-11491	119	7	et	et	PROPN
easat-11491	119	8	al	al	PROPN
easat-11491	119	9	.	.	PUNCT
easat-11491	120	1	[	[	X
easat-11491	120	2	39	39	NUM
easat-11491	120	3	]	]	PUNCT
easat-11491	120	4	;	;	PUNCT
easat-11491	120	5	toifur	toifur	NOUN
easat-11491	120	6	,	,	PUNCT
easat-11491	120	7	et	et	PROPN
easat-11491	120	8	al	al	PROPN
easat-11491	120	9	.	.	PUNCT
easat-11491	121	1	[	[	X
easat-11491	121	2	40	40	NUM
easat-11491	121	3	]	]	PUNCT
easat-11491	121	4	;	;	PUNCT
easat-11491	121	5	tanović	tanović	NOUN
easat-11491	121	6	and	and	CCONJ
easat-11491	121	7	hasibović	hasibović	NOUN
easat-11491	122	1	[	[	X
easat-11491	122	2	41	41	NUM
easat-11491	122	3	]	]	X
easat-11491	122	4	;	;	PUNCT
easat-11491	122	5	hasibović	hasibović	PROPN
easat-11491	122	6	,	,	PUNCT
easat-11491	122	7	et	et	PROPN
easat-11491	122	8	al	al	PROPN
easat-11491	122	9	.	.	PUNCT
easat-11491	123	1	[	[	X
easat-11491	123	2	42	42	NUM
easat-11491	123	3	]	]	X
easat-11491	123	4	;	;	PUNCT
easat-11491	123	5	jäntti	jäntti	NOUN
easat-11491	123	6	and	and	CCONJ
easat-11491	123	7	lindström	lindström	NOUN
easat-11491	123	8	[	[	X
easat-11491	123	9	43	43	NUM
easat-11491	123	10	]	]	X
easat-11491	123	11	;	;	PUNCT
easat-11491	123	12	faustino	faustino	PROPN
easat-11491	123	13	,	,	PUNCT
easat-11491	123	14	et	et	PROPN
easat-11491	123	15	al	al	PROPN
easat-11491	123	16	.	.	PUNCT
easat-11491	124	1	[	[	X
easat-11491	124	2	44	44	NUM
easat-11491	124	3	]	]	PUNCT
easat-11491	124	4	;	;	PUNCT
easat-11491	124	5	and	and	CCONJ
easat-11491	124	6	sakyoud	sakyoud	PROPN
easat-11491	124	7	,	,	PUNCT
easat-11491	124	8	et	et	PROPN
easat-11491	124	9	al	al	PROPN
easat-11491	124	10	.	.	PUNCT
easat-11491	125	1	[	[	X
easat-11491	125	2	12	12	NUM
easat-11491	125	3	]	]	PUNCT
easat-11491	125	4	o	o	X
easat-11491	125	5	itil	itil	PROPN
easat-11491	125	6	4	4	NUM
easat-11491	125	7	maturity	maturity	NOUN
easat-11491	125	8	o	o	NOUN
easat-11491	125	9	studies	study	NOUN
easat-11491	125	10	in	in	ADP
easat-11491	125	11	smes	sme	NOUN
easat-11491	125	12	o	o	NOUN
easat-11491	125	13	initial	initial	ADJ
easat-11491	125	14	integration	integration	NOUN
easat-11491	125	15	with	with	ADP
easat-11491	125	16	devops	devop	NOUN
easat-11491	125	17	2023	2023	NUM
easat-11491	125	18	14	14	NUM
easat-11491	125	19	19.44	19.44	NUM
easat-11491	125	20	%	%	NOUN
easat-11491	125	21	mutuku	mutuku	NOUN
easat-11491	125	22	,	,	PUNCT
easat-11491	125	23	et	et	PROPN
easat-11491	125	24	al	al	PROPN
easat-11491	125	25	.	.	PUNCT
easat-11491	126	1	[	[	X
easat-11491	126	2	45	45	NUM
easat-11491	126	3	]	]	PUNCT
easat-11491	126	4	;	;	PUNCT
easat-11491	126	5	antonio	antonio	PROPN
easat-11491	127	1	[	[	X
easat-11491	127	2	46	46	NUM
easat-11491	127	3	]	]	PUNCT
easat-11491	127	4	;	;	PUNCT
easat-11491	127	5	firmansyah	firmansyah	NOUN
easat-11491	127	6	and	and	CCONJ
easat-11491	127	7	subriadi	subriadi	NOUN
easat-11491	128	1	[	[	X
easat-11491	128	2	47	47	NUM
easat-11491	128	3	]	]	PUNCT
easat-11491	128	4	;	;	PUNCT
easat-11491	128	5	woo	woo	PROPN
easat-11491	128	6	,	,	PUNCT
easat-11491	128	7	et	et	PROPN
easat-11491	128	8	al	al	PROPN
easat-11491	128	9	.	.	PUNCT
easat-11491	129	1	[	[	X
easat-11491	129	2	6	6	NUM
easat-11491	129	3	]	]	PUNCT
easat-11491	129	4	;	;	PUNCT
easat-11491	129	5	rubio	rubio	NOUN
easat-11491	129	6	and	and	CCONJ
easat-11491	129	7	arcilla	arcilla	NOUN
easat-11491	130	1	[	[	X
easat-11491	130	2	48	48	NUM
easat-11491	130	3	]	]	PUNCT
easat-11491	130	4	;	;	PUNCT
easat-11491	130	5	arisenta	arisenta	NOUN
easat-11491	130	6	and	and	CCONJ
easat-11491	130	7	sukmandhani	sukmandhani	NOUN
easat-11491	130	8	[	[	X
easat-11491	130	9	49	49	NUM
easat-11491	130	10	]	]	X
easat-11491	130	11	;	;	PUNCT
easat-11491	130	12	alam	alam	PROPN
easat-11491	130	13	and	and	CCONJ
easat-11491	130	14	soewito	soewito	VERB
easat-11491	130	15	[	[	X
easat-11491	130	16	50	50	NUM
easat-11491	130	17	]	]	PUNCT
easat-11491	130	18	;	;	PUNCT
easat-11491	130	19	sipahutar	sipahutar	ADV
easat-11491	130	20	,	,	PUNCT
easat-11491	130	21	et	et	PROPN
easat-11491	130	22	al	al	PROPN
easat-11491	131	1	.	.	PUNCT
easat-11491	132	1	[	[	X
easat-11491	132	2	51	51	NUM
easat-11491	132	3	]	]	X
easat-11491	132	4	;	;	PUNCT
easat-11491	132	5	tae	tae	PROPN
easat-11491	132	6	and	and	CCONJ
easat-11491	132	7	hung	hang	VERB
easat-11491	132	8	[	[	X
easat-11491	132	9	52	52	NUM
easat-11491	132	10	]	]	PUNCT
easat-11491	132	11	;	;	PUNCT
easat-11491	132	12	[	[	X
easat-11491	132	13	53	53	NUM
easat-11491	132	14	]	]	PUNCT
easat-11491	132	15	;	;	PUNCT
easat-11491	132	16	barcelo	barcelo	PROPN
easat-11491	132	17	-	-	PUNCT
easat-11491	132	18	valenzuela	valenzuela	PROPN
easat-11491	132	19	,	,	PUNCT
easat-11491	132	20	et	et	PROPN
easat-11491	132	21	al	al	PROPN
easat-11491	132	22	.	.	PUNCT
easat-11491	133	1	[	[	X
easat-11491	133	2	21	21	NUM
easat-11491	133	3	]	]	X
easat-11491	133	4	;	;	PUNCT
easat-11491	133	5	ratnawati	ratnawati	PROPN
easat-11491	133	6	,	,	PUNCT
easat-11491	133	7	et	et	PROPN
easat-11491	133	8	al	al	PROPN
easat-11491	133	9	.	.	PUNCT
easat-11491	134	1	[	[	X
easat-11491	134	2	54	54	NUM
easat-11491	134	3	]	]	PUNCT
easat-11491	134	4	;	;	PUNCT
easat-11491	134	5	ketata	ketata	PROPN
easat-11491	134	6	,	,	PUNCT
easat-11491	134	7	et	et	PROPN
easat-11491	134	8	al	al	PROPN
easat-11491	134	9	.	.	PUNCT
easat-11491	135	1	[	[	X
easat-11491	135	2	55	55	NUM
easat-11491	135	3	]	]	X
easat-11491	135	4	;	;	PUNCT
easat-11491	135	5	dayal	dayal	PROPN
easat-11491	135	6	,	,	PUNCT
easat-11491	135	7	et	et	PROPN
easat-11491	135	8	al	al	PROPN
easat-11491	135	9	.	.	PUNCT
easat-11491	136	1	[	[	X
easat-11491	136	2	24	24	NUM
easat-11491	136	3	]	]	X
easat-11491	136	4	;	;	PUNCT
easat-11491	136	5	amorim	amorim	ADJ
easat-11491	136	6	,	,	PUNCT
easat-11491	136	7	et	et	PROPN
easat-11491	136	8	al	al	PROPN
easat-11491	136	9	.	.	PUNCT
easat-11491	137	1	[	[	X
easat-11491	137	2	56	56	NUM
easat-11491	137	3	]	]	PUNCT
easat-11491	137	4	and	and	CCONJ
easat-11491	137	5	trinidad	trinidad	PROPN
easat-11491	137	6	,	,	PUNCT
easat-11491	137	7	et	et	PROPN
easat-11491	137	8	al	al	PROPN
easat-11491	137	9	.	.	PUNCT
easat-11491	138	1	[	[	X
easat-11491	138	2	26	26	NUM
easat-11491	138	3	]	]	PUNCT
easat-11491	138	4	o	o	NOUN
easat-11491	138	5	emphasis	emphasis	NOUN
easat-11491	138	6	on	on	ADP
easat-11491	138	7	proactivity	proactivity	NOUN
easat-11491	138	8	and	and	CCONJ
easat-11491	138	9	automation	automation	NOUN
easat-11491	138	10	o	o	NOUN
easat-11491	138	11	multi	multi	ADJ
easat-11491	138	12	-	-	ADJ
easat-11491	138	13	framework	framework	ADJ
easat-11491	138	14	comparative	comparative	ADJ
easat-11491	138	15	studies	study	NOUN
easat-11491	138	16	o	o	NOUN
easat-11491	138	17	adoption	adoption	NOUN
easat-11491	138	18	in	in	ADP
easat-11491	138	19	the	the	DET
easat-11491	138	20	health	health	NOUN
easat-11491	138	21	and	and	CCONJ
easat-11491	138	22	education	education	NOUN
easat-11491	138	23	sectors	sector	NOUN
easat-11491	138	24	2024	2024	NUM
easat-11491	138	25	24	24	NUM
easat-11491	138	26	33.33	33.33	NUM
easat-11491	138	27	%	%	NOUN
easat-11491	138	28	dande	dande	NOUN
easat-11491	138	29	,	,	PUNCT
easat-11491	138	30	et	et	PROPN
easat-11491	138	31	al	al	PROPN
easat-11491	138	32	.	.	PUNCT
easat-11491	139	1	[	[	X
easat-11491	139	2	9	9	NUM
easat-11491	139	3	]	]	X
easat-11491	139	4	;	;	PUNCT
easat-11491	139	5	kahfi	kahfi	ADJ
easat-11491	139	6	and	and	CCONJ
easat-11491	139	7	legowo	legowo	NOUN
easat-11491	140	1	[	[	X
easat-11491	140	2	4	4	NUM
easat-11491	140	3	]	]	PUNCT
easat-11491	140	4	;	;	PUNCT
easat-11491	140	5	komarudin	komarudin	VERB
easat-11491	140	6	,	,	PUNCT
easat-11491	140	7	et	et	PROPN
easat-11491	140	8	al	al	PROPN
easat-11491	140	9	.	.	PUNCT
easat-11491	141	1	[	[	X
easat-11491	141	2	14	14	NUM
easat-11491	141	3	]	]	X
easat-11491	141	4	;	;	PUNCT
easat-11491	141	5	dzemydienė	dzemydienė	PROPN
easat-11491	141	6	,	,	PUNCT
easat-11491	141	7	et	et	PROPN
easat-11491	141	8	al	al	PROPN
easat-11491	141	9	.	.	PUNCT
easat-11491	142	1	[	[	X
easat-11491	142	2	16	16	NUM
easat-11491	142	3	]	]	X
easat-11491	142	4	;	;	PUNCT
easat-11491	142	5	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	142	6	,	,	PUNCT
easat-11491	142	7	et	et	PROPN
easat-11491	142	8	al	al	PROPN
easat-11491	142	9	.	.	PUNCT
easat-11491	143	1	[	[	X
easat-11491	143	2	18	18	NUM
easat-11491	143	3	]	]	X
easat-11491	143	4	;	;	PUNCT
easat-11491	143	5	hans	han	NOUN
easat-11491	143	6	,	,	PUNCT
easat-11491	143	7	et	et	PROPN
easat-11491	143	8	al	al	PROPN
easat-11491	143	9	.	.	PUNCT
easat-11491	144	1	[	[	X
easat-11491	144	2	2	2	NUM
easat-11491	144	3	]	]	PUNCT
easat-11491	144	4	;	;	PUNCT
easat-11491	144	5	mambu	mambu	PROPN
easat-11491	144	6	and	and	CCONJ
easat-11491	144	7	lumingkewas	lumingkewa	VERB
easat-11491	144	8	[	[	X
easat-11491	144	9	20	20	NUM
easat-11491	144	10	]	]	PUNCT
easat-11491	144	11	;	;	PUNCT
easat-11491	144	12	mendesda	mendesda	NOUN
easat-11491	144	13	-	-	PUNCT
easat-11491	144	14	silva	silva	NOUN
easat-11491	144	15	and	and	CCONJ
easat-11491	144	16	albertin	albertin	NOUN
easat-11491	145	1	[	[	X
easat-11491	145	2	57	57	NUM
easat-11491	145	3	]	]	PUNCT
easat-11491	145	4	;	;	PUNCT
easat-11491	145	5	rekat	rekat	PROPN
easat-11491	145	6	and	and	CCONJ
easat-11491	145	7	wang	wang	PROPN
easat-11491	146	1	[	[	X
easat-11491	146	2	22	22	NUM
easat-11491	146	3	]	]	PUNCT
easat-11491	146	4	;	;	PUNCT
easat-11491	146	5	baptista	baptista	PROPN
easat-11491	146	6	and	and	CCONJ
easat-11491	146	7	barata	barata	PROPN
easat-11491	146	8	[	[	X
easat-11491	146	9	27	27	NUM
easat-11491	146	10	]	]	X
easat-11491	146	11	;	;	PUNCT
easat-11491	146	12	piyan	piyan	ADJ
easat-11491	146	13	and	and	CCONJ
easat-11491	146	14	sfenrianto	sfenrianto	NOUN
easat-11491	146	15	[	[	X
easat-11491	146	16	33	33	NUM
easat-11491	146	17	]	]	PUNCT
easat-11491	146	18	;	;	PUNCT
easat-11491	146	19	kiseleva	kiseleva	PROPN
easat-11491	146	20	,	,	PUNCT
easat-11491	146	21	et	et	PROPN
easat-11491	146	22	al	al	PROPN
easat-11491	146	23	.	.	PUNCT
easat-11491	147	1	[	[	X
easat-11491	147	2	7	7	NUM
easat-11491	147	3	]	]	PUNCT
easat-11491	147	4	;	;	PUNCT
easat-11491	147	5	vinaja	vinaja	NOUN
easat-11491	148	1	[	[	X
easat-11491	148	2	3	3	NUM
easat-11491	148	3	]	]	PUNCT
easat-11491	148	4	;	;	PUNCT
easat-11491	148	5	ritzkal	ritzkal	NOUN
easat-11491	148	6	,	,	PUNCT
easat-11491	148	7	et	et	PROPN
easat-11491	148	8	al	al	PROPN
easat-11491	148	9	.	.	PUNCT
easat-11491	149	1	[	[	X
easat-11491	149	2	23	23	NUM
easat-11491	149	3	]	]	X
easat-11491	149	4	;	;	PUNCT
easat-11491	149	5	teguh	teguh	ADJ
easat-11491	149	6	,	,	PUNCT
easat-11491	149	7	et	et	PROPN
easat-11491	149	8	al	al	PROPN
easat-11491	149	9	.	.	PUNCT
easat-11491	150	1	[	[	X
easat-11491	150	2	37	37	NUM
easat-11491	150	3	]	]	PUNCT
easat-11491	150	4	;	;	PUNCT
easat-11491	150	5	anwar	anwar	PROPN
easat-11491	150	6	and	and	CCONJ
easat-11491	150	7	legowo	legowo	NOUN
easat-11491	150	8	[	[	X
easat-11491	150	9	58	58	NUM
easat-11491	150	10	]	]	X
easat-11491	150	11	;	;	PUNCT
easat-11491	150	12	peña	peña	PROPN
easat-11491	150	13	,	,	PUNCT
easat-11491	150	14	et	et	PROPN
easat-11491	150	15	al	al	PROPN
easat-11491	150	16	.	.	PUNCT
easat-11491	151	1	[	[	X
easat-11491	151	2	59	59	NUM
easat-11491	151	3	]	]	PUNCT
easat-11491	151	4	;	;	PUNCT
easat-11491	151	5	aparicio	aparicio	PROPN
easat-11491	151	6	-	-	PUNCT
easat-11491	151	7	lecca	lecca	PROPN
easat-11491	151	8	,	,	PUNCT
easat-11491	151	9	et	et	PROPN
easat-11491	151	10	al	al	PROPN
easat-11491	151	11	.	.	PUNCT
easat-11491	152	1	[	[	X
easat-11491	152	2	39	39	NUM
easat-11491	152	3	]	]	PUNCT
easat-11491	152	4	;	;	PUNCT
easat-11491	152	5	tanović	tanović	NOUN
easat-11491	152	6	and	and	CCONJ
easat-11491	152	7	hasibović	hasibović	NOUN
easat-11491	152	8	[	[	X
easat-11491	152	9	41	41	NUM
easat-11491	152	10	]	]	X
easat-11491	152	11	;	;	PUNCT
easat-11491	152	12	jäntti	jäntti	NOUN
easat-11491	152	13	and	and	CCONJ
easat-11491	152	14	lindström	lindström	NOUN
easat-11491	152	15	[	[	X
easat-11491	152	16	43	43	NUM
easat-11491	152	17	]	]	X
easat-11491	152	18	;	;	PUNCT
easat-11491	152	19	permatasari	permatasari	X
easat-11491	152	20	,	,	PUNCT
easat-11491	152	21	et	et	PROPN
easat-11491	152	22	al	al	PROPN
easat-11491	152	23	.	.	PUNCT
easat-11491	153	1	[	[	X
easat-11491	153	2	28	28	NUM
easat-11491	153	3	]	]	X
easat-11491	153	4	;	;	PUNCT
easat-11491	153	5	sakyoud	sakyoud	PROPN
easat-11491	153	6	,	,	PUNCT
easat-11491	153	7	et	et	PROPN
easat-11491	153	8	al	al	PROPN
easat-11491	153	9	.	.	PUNCT
easat-11491	154	1	[	[	X
easat-11491	154	2	12	12	NUM
easat-11491	154	3	]	]	PUNCT
easat-11491	154	4	and	and	CCONJ
easat-11491	154	5	mutuku	mutuku	PROPN
easat-11491	154	6	,	,	PUNCT
easat-11491	154	7	et	et	PROPN
easat-11491	154	8	al	al	PROPN
easat-11491	154	9	.	.	PUNCT
easat-11491	155	1	[	[	X
easat-11491	155	2	45	45	NUM
easat-11491	155	3	]	]	X
easat-11491	155	4	o	o	X
easat-11491	155	5	ai	ai	NOUN
easat-11491	155	6	/	/	SYM
easat-11491	155	7	ml	ml	NOUN
easat-11491	155	8	in	in	ADP
easat-11491	155	9	itsm	itsm	NOUN
easat-11491	155	10	o	o	X
easat-11491	156	1	it	it	PRON
easat-11491	156	2	/	/	SYM
easat-11491	156	3	ot	ot	NOUN
easat-11491	156	4	convergence	convergence	NOUN
easat-11491	156	5	o	o	NOUN
easat-11491	156	6	advanced	advanced	ADJ
easat-11491	156	7	roi	roi	NOUN
easat-11491	156	8	metrics	metric	NOUN
easat-11491	156	9	2025	2025	NUM
easat-11491	156	10	2	2	NUM
easat-11491	156	11	2.78	2.78	NUM
easat-11491	156	12	%	%	NOUN
easat-11491	156	13	rahmasari	rahmasari	NOUN
easat-11491	156	14	,	,	PUNCT
easat-11491	156	15	et	et	PROPN
easat-11491	156	16	al	al	PROPN
easat-11491	156	17	.	.	PUNCT
easat-11491	157	1	[	[	X
easat-11491	157	2	1	1	X
easat-11491	157	3	]	]	PUNCT
easat-11491	157	4	and	and	CCONJ
easat-11491	157	5	rojo	rojo	NOUN
easat-11491	157	6	,	,	PUNCT
easat-11491	157	7	et	et	PROPN
easat-11491	157	8	al	al	PROPN
easat-11491	157	9	.	.	PUNCT
easat-11491	158	1	[	[	X
easat-11491	158	2	60	60	NUM
easat-11491	158	3	]	]	X
easat-11491	158	4	o	o	X
easat-11491	158	5	emerging	emerge	VERB
easat-11491	158	6	trends	trend	NOUN
easat-11491	158	7	o	o	X
easat-11491	158	8	predictive	predictive	ADJ
easat-11491	158	9	studies	study	NOUN
easat-11491	158	10	o	o	NOUN
easat-11491	158	11	adoption	adoption	NOUN
easat-11491	158	12	in	in	ADP
easat-11491	158	13	technology	technology	NOUN
easat-11491	158	14	startups	startup	NOUN
easat-11491	158	15	total	total	VERB
easat-11491	158	16	72	72	NUM
easat-11491	158	17	100	100	NUM
easat-11491	158	18	%	%	NOUN
easat-11491	158	19	figure	figure	NOUN
easat-11491	158	20	2	2	NUM
easat-11491	158	21	shows	show	VERB
easat-11491	158	22	the	the	DET
easat-11491	158	23	distribution	distribution	NOUN
easat-11491	158	24	by	by	ADP
easat-11491	158	25	year	year	NOUN
easat-11491	158	26	of	of	ADP
easat-11491	158	27	the	the	DET
easat-11491	158	28	selected	select	VERB
easat-11491	158	29	studies	study	NOUN
easat-11491	158	30	,	,	PUNCT
easat-11491	158	31	with	with	ADP
easat-11491	158	32	2023	2023	NUM
easat-11491	158	33	being	be	AUX
easat-11491	158	34	the	the	DET
easat-11491	158	35	year	year	NOUN
easat-11491	158	36	with	with	ADP
easat-11491	158	37	the	the	DET
easat-11491	158	38	most	most	ADJ
easat-11491	158	39	publications	publication	NOUN
easat-11491	158	40	found	find	VERB
easat-11491	158	41	on	on	ADP
easat-11491	158	42	the	the	DET
easat-11491	158	43	research	research	NOUN
easat-11491	158	44	topic	topic	NOUN
easat-11491	158	45	.	.	PUNCT
easat-11491	159	1	33	33	NUM
easat-11491	159	2	edelweiss	edelweiss	PROPN
easat-11491	159	3	applied	apply	VERB
easat-11491	159	4	science	science	NOUN
easat-11491	159	5	and	and	CCONJ
easat-11491	159	6	technology	technology	NOUN
easat-11491	159	7	issn	issn	PROPN
easat-11491	159	8	:	:	PUNCT
easat-11491	159	9	2576	2576	NUM
easat-11491	159	10	-	-	SYM
easat-11491	159	11	8484	8484	NUM
easat-11491	159	12	vol	vol	NOUN
easat-11491	159	13	.	.	PROPN
easat-11491	160	1	10	10	NUM
easat-11491	160	2	,	,	PUNCT
easat-11491	160	3	no	no	INTJ
easat-11491	160	4	.	.	NOUN
easat-11491	160	5	1	1	NUM
easat-11491	160	6	:	:	SYM
easat-11491	160	7	27	27	NUM
easat-11491	160	8	-	-	SYM
easat-11491	160	9	40	40	NUM
easat-11491	160	10	,	,	PUNCT
easat-11491	160	11	2026	2026	NUM
easat-11491	160	12	doi	doi	NOUN
easat-11491	160	13	:	:	PUNCT
easat-11491	160	14	10.55214/2576	10.55214/2576	NUM
easat-11491	160	15	-	-	PUNCT
easat-11491	160	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	160	17	©	©	ADP
easat-11491	160	18	2026	2026	NUM
easat-11491	160	19	by	by	ADP
easat-11491	160	20	the	the	DET
easat-11491	160	21	authors	author	NOUN
easat-11491	160	22	;	;	PUNCT
easat-11491	160	23	licensee	licensee	PROPN
easat-11491	160	24	learning	learn	VERB
easat-11491	160	25	gate	gate	NOUN
easat-11491	160	26	figure	figure	NOUN
easat-11491	160	27	2	2	NUM
easat-11491	160	28	.	.	PUNCT
easat-11491	161	1	annual	annual	ADJ
easat-11491	161	2	distribution	distribution	NOUN
easat-11491	161	3	of	of	ADP
easat-11491	161	4	itsm	itsm	NOUN
easat-11491	161	5	studies	study	NOUN
easat-11491	161	6	(	(	PUNCT
easat-11491	161	7	2020	2020	NUM
easat-11491	161	8	-	-	SYM
easat-11491	161	9	2025	2025	NUM
easat-11491	161	10	)	)	PUNCT
easat-11491	161	11	.	.	PUNCT
easat-11491	162	1	4.1	4.1	NUM
easat-11491	162	2	.	.	PUNCT
easat-11491	162	3	pi	pi	NOUN
easat-11491	162	4	1	1	NUM
easat-11491	162	5	what	what	PRON
easat-11491	162	6	problems	problem	NOUN
easat-11491	162	7	might	might	AUX
easat-11491	162	8	we	we	PRON
easat-11491	162	9	encounter	encounter	VERB
easat-11491	162	10	when	when	SCONJ
easat-11491	162	11	adopting	adopt	VERB
easat-11491	162	12	an	an	DET
easat-11491	162	13	it	it	PROPN
easat-11491	162	14	service	service	NOUN
easat-11491	162	15	management	management	NOUN
easat-11491	162	16	model	model	NOUN
easat-11491	162	17	?	?	PUNCT
easat-11491	163	1	the	the	DET
easat-11491	163	2	challenges	challenge	NOUN
easat-11491	163	3	in	in	ADP
easat-11491	163	4	adopting	adopt	VERB
easat-11491	163	5	itsm	itsm	NOUN
easat-11491	163	6	models	model	NOUN
easat-11491	163	7	are	be	AUX
easat-11491	163	8	multidimensional	multidimensional	ADJ
easat-11491	163	9	and	and	CCONJ
easat-11491	163	10	systemic	systemic	ADJ
easat-11491	163	11	.	.	PUNCT
easat-11491	164	1	there	there	PRON
easat-11491	164	2	is	be	VERB
easat-11491	164	3	no	no	DET
easat-11491	164	4	single	single	ADJ
easat-11491	164	5	problem	problem	NOUN
easat-11491	164	6	,	,	PUNCT
easat-11491	164	7	but	but	CCONJ
easat-11491	164	8	rather	rather	ADV
easat-11491	164	9	an	an	DET
easat-11491	164	10	interrelated	interrelated	ADJ
easat-11491	164	11	set	set	NOUN
easat-11491	164	12	of	of	ADP
easat-11491	164	13	strategic	strategic	ADJ
easat-11491	164	14	,	,	PUNCT
easat-11491	164	15	organizational	organizational	ADJ
easat-11491	164	16	,	,	PUNCT
easat-11491	164	17	technical	technical	ADJ
easat-11491	164	18	,	,	PUNCT
easat-11491	164	19	and	and	CCONJ
easat-11491	164	20	resource	resource	NOUN
easat-11491	164	21	challenges	challenge	NOUN
easat-11491	164	22	.	.	PUNCT
easat-11491	165	1	effective	effective	ADJ
easat-11491	165	2	adoption	adoption	NOUN
easat-11491	165	3	depends	depend	VERB
easat-11491	165	4	on	on	ADP
easat-11491	165	5	addressing	address	VERB
easat-11491	165	6	these	these	DET
easat-11491	165	7	dimensions	dimension	NOUN
easat-11491	165	8	holistically	holistically	ADV
easat-11491	165	9	rather	rather	ADV
easat-11491	165	10	than	than	ADP
easat-11491	165	11	in	in	ADP
easat-11491	165	12	isolation	isolation	NOUN
easat-11491	165	13	.	.	PUNCT
easat-11491	166	1	based	base	VERB
easat-11491	166	2	on	on	ADP
easat-11491	166	3	a	a	DET
easat-11491	166	4	systematic	systematic	ADJ
easat-11491	166	5	analysis	analysis	NOUN
easat-11491	166	6	of	of	ADP
easat-11491	166	7	72	72	NUM
easat-11491	166	8	studies	study	NOUN
easat-11491	166	9	(	(	PUNCT
easat-11491	166	10	2020–2025	2020–2025	NUM
easat-11491	166	11	)	)	PUNCT
easat-11491	166	12	,	,	PUNCT
easat-11491	166	13	a	a	DET
easat-11491	166	14	comprehensive	comprehensive	ADJ
easat-11491	166	15	taxonomy	taxonomy	NOUN
easat-11491	166	16	is	be	AUX
easat-11491	166	17	proposed	propose	VERB
easat-11491	166	18	that	that	SCONJ
easat-11491	166	19	classifies	classify	VERB
easat-11491	166	20	itsm	itsm	NOUN
easat-11491	166	21	adoption	adoption	NOUN
easat-11491	166	22	problems	problem	NOUN
easat-11491	166	23	into	into	ADP
easat-11491	166	24	six	six	NUM
easat-11491	166	25	main	main	ADJ
easat-11491	166	26	dimensions	dimension	NOUN
easat-11491	166	27	.	.	PUNCT
easat-11491	167	1	this	this	DET
easat-11491	167	2	taxonomy	taxonomy	NOUN
easat-11491	167	3	provides	provide	VERB
easat-11491	167	4	a	a	DET
easat-11491	167	5	structured	structured	ADJ
easat-11491	167	6	framework	framework	NOUN
easat-11491	167	7	for	for	ADP
easat-11491	167	8	diagnosing	diagnose	VERB
easat-11491	167	9	and	and	CCONJ
easat-11491	167	10	addressing	address	VERB
easat-11491	167	11	challenges	challenge	NOUN
easat-11491	167	12	in	in	ADP
easat-11491	167	13	it	it	PRON
easat-11491	167	14	service	service	NOUN
easat-11491	167	15	management	management	NOUN
easat-11491	167	16	implementations	implementation	NOUN
easat-11491	167	17	.	.	PUNCT
easat-11491	168	1	the	the	DET
easat-11491	168	2	identified	identify	VERB
easat-11491	168	3	problems	problem	NOUN
easat-11491	168	4	can	can	AUX
easat-11491	168	5	be	be	AUX
easat-11491	168	6	classified	classify	VERB
easat-11491	168	7	into	into	ADP
easat-11491	168	8	six	six	NUM
easat-11491	168	9	main	main	ADJ
easat-11491	168	10	categories	category	NOUN
easat-11491	168	11	,	,	PUNCT
easat-11491	168	12	each	each	PRON
easat-11491	168	13	with	with	ADP
easat-11491	168	14	two	two	NUM
easat-11491	168	15	subcategories	subcategorie	NOUN
easat-11491	168	16	,	,	PUNCT
easat-11491	168	17	as	as	SCONJ
easat-11491	168	18	shown	show	VERB
easat-11491	168	19	in	in	ADP
easat-11491	168	20	table	table	NOUN
easat-11491	168	21	3	3	NUM
easat-11491	168	22	.	.	PUNCT
easat-11491	168	23	table	table	NOUN
easat-11491	168	24	3	3	NUM
easat-11491	168	25	taxonomy	taxonomy	NOUN
easat-11491	168	26	of	of	ADP
easat-11491	168	27	problems	problem	NOUN
easat-11491	168	28	in	in	ADP
easat-11491	168	29	the	the	DET
easat-11491	168	30	adoption	adoption	NOUN
easat-11491	168	31	of	of	ADP
easat-11491	168	32	itsm	itsm	NOUN
easat-11491	168	33	models	model	NOUN
easat-11491	168	34	main	main	ADJ
easat-11491	168	35	category	category	NOUN
easat-11491	168	36	subcategory	subcategory	NOUN
easat-11491	168	37	specific	specific	ADJ
easat-11491	168	38	problems	problem	NOUN
easat-11491	168	39	frequency	frequency	VERB
easat-11491	168	40	specific	specific	ADJ
easat-11491	168	41	references	reference	NOUN
easat-11491	168	42	strategic	strategic	ADJ
easat-11491	168	43	alignment	alignment	NOUN
easat-11491	168	44	with	with	ADP
easat-11491	168	45	the	the	DET
easat-11491	168	46	business	business	NOUN
easat-11491	168	47	o	o	NOUN
easat-11491	168	48	lack	lack	NOUN
easat-11491	168	49	of	of	ADP
easat-11491	168	50	clarity	clarity	NOUN
easat-11491	168	51	in	in	ADP
easat-11491	168	52	objectives	objective	NOUN
easat-11491	168	53	o	o	NOUN
easat-11491	168	54	disconnection	disconnection	NOUN
easat-11491	168	55	between	between	ADP
easat-11491	168	56	it	it	PRON
easat-11491	168	57	and	and	CCONJ
easat-11491	168	58	business	business	NOUN
easat-11491	168	59	needs	need	VERB
easat-11491	168	60	85	85	NUM
easat-11491	168	61	%	%	NOUN
easat-11491	168	62	rahmasari	rahmasari	NOUN
easat-11491	168	63	,	,	PUNCT
easat-11491	168	64	et	et	PROPN
easat-11491	168	65	al	al	PROPN
easat-11491	168	66	.	.	PUNCT
easat-11491	169	1	[	[	X
easat-11491	169	2	1	1	NUM
easat-11491	169	3	]	]	PUNCT
easat-11491	169	4	;	;	PUNCT
easat-11491	169	5	hans	han	NOUN
easat-11491	169	6	,	,	PUNCT
easat-11491	169	7	et	et	PROPN
easat-11491	169	8	al	al	PROPN
easat-11491	169	9	.	.	PUNCT
easat-11491	170	1	[	[	X
easat-11491	170	2	2	2	NUM
easat-11491	170	3	]	]	PUNCT
easat-11491	170	4	;	;	PUNCT
easat-11491	170	5	vinaja	vinaja	NOUN
easat-11491	171	1	[	[	X
easat-11491	171	2	3	3	NUM
easat-11491	171	3	]	]	PUNCT
easat-11491	171	4	;	;	PUNCT
easat-11491	171	5	toifur	toifur	NOUN
easat-11491	171	6	,	,	PUNCT
easat-11491	171	7	et	et	PROPN
easat-11491	171	8	al	al	PROPN
easat-11491	171	9	.	.	PUNCT
easat-11491	172	1	[	[	X
easat-11491	172	2	40	40	NUM
easat-11491	172	3	]	]	PUNCT
easat-11491	172	4	and	and	CCONJ
easat-11491	172	5	sakyoud	sakyoud	PROPN
easat-11491	172	6	,	,	PUNCT
easat-11491	172	7	et	et	PROPN
easat-11491	172	8	al	al	PROPN
easat-11491	172	9	.	.	PUNCT
easat-11491	173	1	[	[	X
easat-11491	173	2	12	12	NUM
easat-11491	173	3	]	]	PUNCT
easat-11491	173	4	management	management	NOUN
easat-11491	173	5	commitment	commitment	NOUN
easat-11491	173	6	o	o	NOUN
easat-11491	173	7	lack	lack	NOUN
easat-11491	173	8	of	of	ADP
easat-11491	173	9	executive	executive	ADJ
easat-11491	173	10	sponsorship	sponsorship	NOUN
easat-11491	173	11	o	o	NOUN
easat-11491	173	12	inconsistent	inconsistent	ADJ
easat-11491	173	13	prioritization	prioritization	NOUN
easat-11491	173	14	78	78	NUM
easat-11491	173	15	%	%	NOUN
easat-11491	173	16	rojas	rojas	PROPN
easat-11491	173	17	adames	adames	PROPN
easat-11491	173	18	and	and	CCONJ
easat-11491	173	19	medina	medina	PROPN
easat-11491	173	20	rojas	rojas	PROPN
easat-11491	174	1	[	[	X
easat-11491	174	2	5	5	NUM
easat-11491	174	3	]	]	PUNCT
easat-11491	174	4	;	;	PUNCT
easat-11491	174	5	kiseleva	kiseleva	PROPN
easat-11491	174	6	,	,	PUNCT
easat-11491	174	7	et	et	PROPN
easat-11491	174	8	al	al	PROPN
easat-11491	174	9	.	.	PUNCT
easat-11491	175	1	[	[	X
easat-11491	175	2	7	7	NUM
easat-11491	175	3	]	]	PUNCT
easat-11491	175	4	;	;	PUNCT
easat-11491	175	5	basar	basar	X
easat-11491	176	1	[	[	X
easat-11491	176	2	8	8	NUM
easat-11491	176	3	]	]	PUNCT
easat-11491	176	4	;	;	PUNCT
easat-11491	176	5	wang	wang	PROPN
easat-11491	176	6	,	,	PUNCT
easat-11491	176	7	et	et	PROPN
easat-11491	176	8	al	al	PROPN
easat-11491	176	9	.	.	PUNCT
easat-11491	177	1	[	[	X
easat-11491	177	2	38	38	NUM
easat-11491	177	3	]	]	PUNCT
easat-11491	177	4	;	;	PUNCT
easat-11491	177	5	rubio	rubio	NOUN
easat-11491	177	6	and	and	CCONJ
easat-11491	177	7	arcilla	arcilla	NOUN
easat-11491	178	1	[	[	X
easat-11491	178	2	48	48	NUM
easat-11491	178	3	]	]	PUNCT
easat-11491	178	4	;	;	PUNCT
easat-11491	178	5	and	and	CCONJ
easat-11491	178	6	hanafi	hanafi	NOUN
easat-11491	178	7	,	,	PUNCT
easat-11491	178	8	et	et	PROPN
easat-11491	178	9	al	al	PROPN
easat-11491	179	1	.	.	PUNCT
easat-11491	180	1	[	[	X
easat-11491	180	2	53	53	NUM
easat-11491	180	3	]	]	X
easat-11491	180	4	organizational	organizational	ADJ
easat-11491	180	5	culture	culture	NOUN
easat-11491	180	6	and	and	CCONJ
easat-11491	180	7	change	change	VERB
easat-11491	180	8	o	o	PROPN
easat-11491	180	9	resistance	resistance	NOUN
easat-11491	180	10	to	to	PART
easat-11491	180	11	change	change	VERB
easat-11491	180	12	o	o	NOUN
easat-11491	180	13	departmental	departmental	ADJ
easat-11491	180	14	silo	silo	NOUN
easat-11491	180	15	o	o	NOUN
easat-11491	180	16	lack	lack	NOUN
easat-11491	180	17	of	of	ADP
easat-11491	180	18	ownership	ownership	NOUN
easat-11491	180	19	82	82	NUM
easat-11491	180	20	%	%	NOUN
easat-11491	180	21	kahfi	kahfi	NOUN
easat-11491	180	22	and	and	CCONJ
easat-11491	180	23	legowo	legowo	NOUN
easat-11491	180	24	[	[	X
easat-11491	180	25	4	4	NUM
easat-11491	180	26	]	]	PUNCT
easat-11491	180	27	;	;	PUNCT
easat-11491	180	28	rojas	rojas	PROPN
easat-11491	180	29	adames	adames	PROPN
easat-11491	180	30	and	and	CCONJ
easat-11491	180	31	medina	medina	PROPN
easat-11491	180	32	rojas	rojas	PROPN
easat-11491	181	1	[	[	X
easat-11491	181	2	5	5	NUM
easat-11491	181	3	]	]	PUNCT
easat-11491	181	4	;	;	PUNCT
easat-11491	181	5	auth	auth	NOUN
easat-11491	181	6	and	and	CCONJ
easat-11491	181	7	jokisch	jokisch	VERB
easat-11491	181	8	[	[	X
easat-11491	181	9	17	17	NUM
easat-11491	181	10	]	]	PUNCT
easat-11491	181	11	;	;	PUNCT
easat-11491	181	12	woo	woo	PROPN
easat-11491	181	13	,	,	PUNCT
easat-11491	181	14	et	et	PROPN
easat-11491	181	15	al	al	PROPN
easat-11491	181	16	.	.	PUNCT
easat-11491	182	1	[	[	X
easat-11491	182	2	6	6	NUM
easat-11491	182	3	]	]	PUNCT
easat-11491	182	4	;	;	PUNCT
easat-11491	182	5	sipahutar	sipahutar	ADV
easat-11491	182	6	,	,	PUNCT
easat-11491	182	7	et	et	PROPN
easat-11491	182	8	al	al	PROPN
easat-11491	182	9	.	.	PUNCT
easat-11491	183	1	[	[	X
easat-11491	183	2	51	51	NUM
easat-11491	183	3	]	]	PUNCT
easat-11491	183	4	;	;	PUNCT
easat-11491	183	5	and	and	CCONJ
easat-11491	183	6	ratnawati	ratnawati	PROPN
easat-11491	183	7	,	,	PUNCT
easat-11491	183	8	et	et	PROPN
easat-11491	183	9	al	al	PROPN
easat-11491	183	10	.	.	PUNCT
easat-11491	184	1	[	[	X
easat-11491	184	2	54	54	NUM
easat-11491	184	3	]	]	X
easat-11491	184	4	organizational	organizational	ADJ
easat-11491	184	5	structure	structure	NOUN
easat-11491	184	6	o	o	NOUN
easat-11491	184	7	rigid	rigid	ADJ
easat-11491	184	8	organizational	organizational	ADJ
easat-11491	184	9	processes	process	NOUN
easat-11491	184	10	o	o	NOUN
easat-11491	184	11	lack	lack	NOUN
easat-11491	184	12	of	of	ADP
easat-11491	184	13	defined	define	VERB
easat-11491	184	14	roles	role	NOUN
easat-11491	184	15	o	o	NOUN
easat-11491	184	16	conflicts	conflict	NOUN
easat-11491	184	17	between	between	ADP
easat-11491	184	18	areas	area	NOUN
easat-11491	184	19	65	65	NUM
easat-11491	184	20	%	%	NOUN
easat-11491	184	21	rahmasari	rahmasari	NOUN
easat-11491	184	22	,	,	PUNCT
easat-11491	184	23	et	et	PROPN
easat-11491	184	24	al	al	PROPN
easat-11491	184	25	.	.	PUNCT
easat-11491	185	1	[	[	X
easat-11491	185	2	1	1	NUM
easat-11491	185	3	]	]	PUNCT
easat-11491	185	4	;	;	PUNCT
easat-11491	185	5	mambu	mambu	PROPN
easat-11491	185	6	and	and	CCONJ
easat-11491	185	7	lumingkewas	lumingkewa	VERB
easat-11491	186	1	[	[	X
easat-11491	186	2	20	20	NUM
easat-11491	186	3	]	]	X
easat-11491	186	4	;	;	PUNCT
easat-11491	186	5	sakyoud	sakyoud	PROPN
easat-11491	186	6	,	,	PUNCT
easat-11491	186	7	et	et	PROPN
easat-11491	186	8	al	al	PROPN
easat-11491	186	9	.	.	PUNCT
easat-11491	187	1	[	[	X
easat-11491	187	2	12	12	NUM
easat-11491	187	3	]	]	X
easat-11491	187	4	;	;	PUNCT
easat-11491	187	5	arisenta	arisenta	NOUN
easat-11491	187	6	and	and	CCONJ
easat-11491	187	7	sukmandhani	sukmandhani	NOUN
easat-11491	188	1	[	[	X
easat-11491	188	2	49	49	NUM
easat-11491	188	3	]	]	PUNCT
easat-11491	188	4	;	;	PUNCT
easat-11491	188	5	and	and	CCONJ
easat-11491	188	6	dayal	dayal	PROPN
easat-11491	188	7	,	,	PUNCT
easat-11491	188	8	et	et	PROPN
easat-11491	188	9	al	al	PROPN
easat-11491	189	1	.	.	PUNCT
easat-11491	190	1	[	[	X
easat-11491	190	2	24	24	NUM
easat-11491	190	3	]	]	PUNCT
easat-11491	190	4	technicians	technician	NOUN
easat-11491	190	5	framework	framework	NOUN
easat-11491	190	6	complexity	complexity	NOUN
easat-11491	190	7	o	o	NOUN
easat-11491	190	8	difficulty	difficulty	NOUN
easat-11491	190	9	of	of	ADP
easat-11491	190	10	customization	customization	NOUN
easat-11491	190	11	o	o	X
easat-11491	190	12	excessive	excessive	ADJ
easat-11491	190	13	bureaucracy	bureaucracy	NOUN
easat-11491	190	14	75	75	NUM
easat-11491	190	15	%	%	NOUN
easat-11491	190	16	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	190	17	,	,	PUNCT
easat-11491	190	18	et	et	PROPN
easat-11491	190	19	al	al	PROPN
easat-11491	190	20	.	.	PUNCT
easat-11491	191	1	[	[	X
easat-11491	191	2	18	18	NUM
easat-11491	191	3	]	]	X
easat-11491	191	4	;	;	PUNCT
easat-11491	191	5	rubio	rubio	PROPN
easat-11491	191	6	sánchez	sánchez	PROPN
easat-11491	191	7	,	,	PUNCT
easat-11491	191	8	et	et	PROPN
easat-11491	191	9	al	al	PROPN
easat-11491	191	10	.	.	PUNCT
easat-11491	192	1	[	[	X
easat-11491	192	2	31	31	NUM
easat-11491	192	3	]	]	PUNCT
easat-11491	192	4	;	;	PUNCT
easat-11491	192	5	34	34	NUM
easat-11491	192	6	edelweiss	edelweiss	PROPN
easat-11491	192	7	applied	apply	VERB
easat-11491	192	8	science	science	NOUN
easat-11491	192	9	and	and	CCONJ
easat-11491	192	10	technology	technology	NOUN
easat-11491	192	11	issn	issn	PROPN
easat-11491	192	12	:	:	PUNCT
easat-11491	192	13	2576	2576	NUM
easat-11491	192	14	-	-	SYM
easat-11491	192	15	8484	8484	NUM
easat-11491	192	16	vol	vol	NOUN
easat-11491	192	17	.	.	PROPN
easat-11491	193	1	10	10	NUM
easat-11491	193	2	,	,	PUNCT
easat-11491	193	3	no	no	INTJ
easat-11491	193	4	.	.	NOUN
easat-11491	193	5	1	1	NUM
easat-11491	193	6	:	:	SYM
easat-11491	193	7	27	27	NUM
easat-11491	193	8	-	-	SYM
easat-11491	193	9	40	40	NUM
easat-11491	193	10	,	,	PUNCT
easat-11491	193	11	2026	2026	NUM
easat-11491	193	12	doi	doi	NOUN
easat-11491	193	13	:	:	PUNCT
easat-11491	193	14	10.55214/2576	10.55214/2576	NUM
easat-11491	193	15	-	-	PUNCT
easat-11491	193	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	193	17	©	©	ADP
easat-11491	193	18	2026	2026	NUM
easat-11491	193	19	by	by	ADP
easat-11491	193	20	the	the	DET
easat-11491	193	21	authors	author	NOUN
easat-11491	193	22	;	;	PUNCT
easat-11491	193	23	licensee	licensee	PROPN
easat-11491	193	24	learning	learn	VERB
easat-11491	193	25	gate	gate	NOUN
easat-11491	193	26	o	o	PROPN
easat-11491	193	27	steep	steep	ADJ
easat-11491	193	28	learning	learn	VERB
easat-11491	193	29	curve	curve	NOUN
easat-11491	193	30	dzemydienė	dzemydienė	PROPN
easat-11491	193	31	,	,	PUNCT
easat-11491	193	32	et	et	PROPN
easat-11491	193	33	al	al	PROPN
easat-11491	193	34	.	.	PUNCT
easat-11491	194	1	[	[	X
easat-11491	194	2	11	11	NUM
easat-11491	194	3	]	]	PUNCT
easat-11491	194	4	;	;	PUNCT
easat-11491	194	5	basar	basar	X
easat-11491	195	1	[	[	X
easat-11491	195	2	8	8	NUM
easat-11491	195	3	]	]	PUNCT
easat-11491	195	4	;	;	PUNCT
easat-11491	195	5	aparicio	aparicio	PROPN
easat-11491	195	6	-	-	PUNCT
easat-11491	195	7	lecca	lecca	PROPN
easat-11491	195	8	,	,	PUNCT
easat-11491	195	9	et	et	PROPN
easat-11491	195	10	al	al	PROPN
easat-11491	195	11	.	.	PUNCT
easat-11491	196	1	[	[	X
easat-11491	196	2	39	39	NUM
easat-11491	196	3	]	]	PUNCT
easat-11491	196	4	and	and	CCONJ
easat-11491	196	5	firmansyah	firmansyah	NOUN
easat-11491	196	6	and	and	CCONJ
easat-11491	196	7	subriadi	subriadi	NOUN
easat-11491	196	8	[	[	X
easat-11491	196	9	47	47	NUM
easat-11491	196	10	]	]	PUNCT
easat-11491	196	11	technological	technological	ADJ
easat-11491	196	12	integration	integration	NOUN
easat-11491	196	13	o	o	NOUN
easat-11491	196	14	incompatibility	incompatibility	NOUN
easat-11491	196	15	with	with	ADP
easat-11491	196	16	existing	exist	VERB
easat-11491	196	17	systems	system	NOUN
easat-11491	196	18	o	o	NOUN
easat-11491	196	19	difficulty	difficulty	NOUN
easat-11491	196	20	with	with	ADP
easat-11491	196	21	new	new	ADJ
easat-11491	196	22	technologies	technology	NOUN
easat-11491	196	23	(	(	PUNCT
easat-11491	196	24	devops	devop	NOUN
easat-11491	196	25	/	/	SYM
easat-11491	196	26	agile	agile	ADJ
easat-11491	196	27	)	)	PUNCT
easat-11491	196	28	o	o	NOUN
easat-11491	196	29	lack	lack	NOUN
easat-11491	196	30	of	of	ADP
easat-11491	196	31	adequate	adequate	ADJ
easat-11491	196	32	tools	tool	NOUN
easat-11491	196	33	68	68	NUM
easat-11491	196	34	%	%	NOUN
easat-11491	196	35	dande	dande	NOUN
easat-11491	196	36	,	,	PUNCT
easat-11491	196	37	et	et	PROPN
easat-11491	196	38	al	al	PROPN
easat-11491	196	39	.	.	PUNCT
easat-11491	197	1	[	[	X
easat-11491	197	2	9	9	NUM
easat-11491	197	3	]	]	PUNCT
easat-11491	197	4	;	;	PUNCT
easat-11491	197	5	bejarano	bejarano	PROPN
easat-11491	197	6	,	,	PUNCT
easat-11491	197	7	et	et	PROPN
easat-11491	197	8	al	al	PROPN
easat-11491	197	9	.	.	PUNCT
easat-11491	198	1	[	[	X
easat-11491	198	2	10	10	NUM
easat-11491	198	3	]	]	X
easat-11491	198	4	;	;	PUNCT
easat-11491	198	5	dzemydienė	dzemydienė	PROPN
easat-11491	198	6	,	,	PUNCT
easat-11491	198	7	et	et	PROPN
easat-11491	198	8	al	al	PROPN
easat-11491	198	9	.	.	PUNCT
easat-11491	199	1	[	[	X
easat-11491	199	2	11	11	NUM
easat-11491	199	3	]	]	X
easat-11491	199	4	;	;	PUNCT
easat-11491	199	5	teguh	teguh	ADJ
easat-11491	199	6	,	,	PUNCT
easat-11491	199	7	et	et	PROPN
easat-11491	199	8	al	al	PROPN
easat-11491	199	9	.	.	PUNCT
easat-11491	200	1	[	[	X
easat-11491	200	2	37	37	NUM
easat-11491	200	3	]	]	X
easat-11491	200	4	;	;	PUNCT
easat-11491	200	5	permatasari	permatasari	X
easat-11491	200	6	,	,	PUNCT
easat-11491	200	7	et	et	PROPN
easat-11491	200	8	al	al	PROPN
easat-11491	200	9	.	.	PUNCT
easat-11491	201	1	[	[	X
easat-11491	201	2	28	28	NUM
easat-11491	201	3	]	]	PUNCT
easat-11491	201	4	and	and	CCONJ
easat-11491	201	5	tae	tae	PROPN
easat-11491	201	6	and	and	CCONJ
easat-11491	201	7	hung	hang	VERB
easat-11491	201	8	[	[	X
easat-11491	201	9	52	52	NUM
easat-11491	201	10	]	]	PUNCT
easat-11491	201	11	resources	resource	NOUN
easat-11491	201	12	humans	human	NOUN
easat-11491	201	13	o	o	NOUN
easat-11491	201	14	lack	lack	NOUN
easat-11491	201	15	of	of	ADP
easat-11491	201	16	specialized	specialized	ADJ
easat-11491	201	17	skills	skill	NOUN
easat-11491	201	18	o	o	NOUN
easat-11491	201	19	staff	staff	NOUN
easat-11491	201	20	turnover	turnover	NOUN
easat-11491	201	21	o	o	NOUN
easat-11491	201	22	insufficient	insufficient	ADJ
easat-11491	201	23	training	training	NOUN
easat-11491	201	24	71	71	NUM
easat-11491	201	25	%	%	NOUN
easat-11491	201	26	rojas	rojas	PROPN
easat-11491	201	27	adames	adames	PROPN
easat-11491	201	28	and	and	CCONJ
easat-11491	201	29	medina	medina	PROPN
easat-11491	201	30	rojas	rojas	PROPN
easat-11491	202	1	[	[	X
easat-11491	202	2	5	5	NUM
easat-11491	202	3	]	]	PUNCT
easat-11491	202	4	;	;	PUNCT
easat-11491	202	5	kiseleva	kiseleva	PROPN
easat-11491	202	6	,	,	PUNCT
easat-11491	202	7	et	et	PROPN
easat-11491	202	8	al	al	PROPN
easat-11491	202	9	.	.	PUNCT
easat-11491	203	1	[	[	X
easat-11491	203	2	7	7	NUM
easat-11491	203	3	]	]	PUNCT
easat-11491	203	4	;	;	PUNCT
easat-11491	203	5	basar	basar	X
easat-11491	204	1	[	[	X
easat-11491	204	2	8	8	NUM
easat-11491	204	3	]	]	PUNCT
easat-11491	204	4	;	;	PUNCT
easat-11491	204	5	tanović	tanović	NOUN
easat-11491	204	6	and	and	CCONJ
easat-11491	204	7	hasibović	hasibović	NOUN
easat-11491	205	1	[	[	X
easat-11491	205	2	41	41	NUM
easat-11491	205	3	]	]	X
easat-11491	205	4	;	;	PUNCT
easat-11491	205	5	woo	woo	PROPN
easat-11491	205	6	,	,	PUNCT
easat-11491	205	7	et	et	PROPN
easat-11491	205	8	al	al	PROPN
easat-11491	205	9	.	.	PUNCT
easat-11491	206	1	[	[	X
easat-11491	206	2	6	6	NUM
easat-11491	206	3	]	]	PUNCT
easat-11491	206	4	and	and	CCONJ
easat-11491	206	5	amorim	amorim	ADJ
easat-11491	206	6	,	,	PUNCT
easat-11491	206	7	et	et	PROPN
easat-11491	206	8	al	al	PROPN
easat-11491	206	9	.	.	PUNCT
easat-11491	207	1	[	[	X
easat-11491	207	2	56	56	NUM
easat-11491	207	3	]	]	X
easat-11491	207	4	financial	financial	ADJ
easat-11491	207	5	o	o	NOUN
easat-11491	207	6	insufficient	insufficient	ADJ
easat-11491	207	7	budget	budget	NOUN
easat-11491	207	8	o	o	NOUN
easat-11491	207	9	roi	roi	NOUN
easat-11491	207	10	not	not	PART
easat-11491	207	11	demonstrable	demonstrable	ADJ
easat-11491	207	12	o	o	PROPN
easat-11491	207	13	high	high	ADJ
easat-11491	207	14	implementation	implementation	NOUN
easat-11491	207	15	costs	cost	VERB
easat-11491	207	16	67	67	NUM
easat-11491	207	17	%	%	NOUN
easat-11491	207	18	kiseleva	kiseleva	NOUN
easat-11491	207	19	,	,	PUNCT
easat-11491	207	20	et	et	PROPN
easat-11491	207	21	al	al	PROPN
easat-11491	207	22	.	.	PUNCT
easat-11491	208	1	[	[	X
easat-11491	208	2	7	7	NUM
easat-11491	208	3	]	]	PUNCT
easat-11491	208	4	;	;	PUNCT
easat-11491	208	5	basar	basar	X
easat-11491	209	1	[	[	X
easat-11491	209	2	8	8	NUM
easat-11491	209	3	]	]	PUNCT
easat-11491	209	4	;	;	PUNCT
easat-11491	209	5	jäntti	jäntti	NOUN
easat-11491	209	6	and	and	CCONJ
easat-11491	209	7	lindström	lindström	NOUN
easat-11491	210	1	[	[	X
easat-11491	210	2	43	43	NUM
easat-11491	210	3	]	]	X
easat-11491	210	4	;	;	PUNCT
easat-11491	210	5	antonio	antonio	PROPN
easat-11491	210	6	et	et	PROPN
easat-11491	210	7	al	al	PROPN
easat-11491	211	1	[	[	X
easat-11491	211	2	61	61	NUM
easat-11491	211	3	]	]	PUNCT
easat-11491	211	4	and	and	CCONJ
easat-11491	211	5	alam	alam	PROPN
easat-11491	211	6	and	and	CCONJ
easat-11491	211	7	soewito	soewito	VERB
easat-11491	211	8	[	[	X
easat-11491	211	9	50	50	NUM
easat-11491	211	10	]	]	PUNCT
easat-11491	211	11	operational	operational	ADJ
easat-11491	211	12	processes	process	NOUN
easat-11491	211	13	and	and	CCONJ
easat-11491	211	14	metrics	metric	NOUN
easat-11491	211	15	o	o	NOUN
easat-11491	211	16	lack	lack	NOUN
easat-11491	211	17	of	of	ADP
easat-11491	211	18	clear	clear	ADJ
easat-11491	211	19	indicators	indicator	NOUN
easat-11491	211	20	o	o	NOUN
easat-11491	211	21	non	non	ADJ
easat-11491	211	22	-	-	ADJ
easat-11491	211	23	standardized	standardized	ADJ
easat-11491	211	24	processes	process	NOUN
easat-11491	211	25	o	o	NOUN
easat-11491	211	26	inadequate	inadequate	ADJ
easat-11491	211	27	performance	performance	NOUN
easat-11491	211	28	measurement	measurement	NOUN
easat-11491	211	29	73	73	NUM
easat-11491	211	30	%	%	NOUN
easat-11491	211	31	rahmasari	rahmasari	NOUN
easat-11491	211	32	,	,	PUNCT
easat-11491	211	33	et	et	PROPN
easat-11491	211	34	al	al	PROPN
easat-11491	211	35	.	.	PUNCT
easat-11491	212	1	[	[	X
easat-11491	212	2	1	1	NUM
easat-11491	212	3	]	]	PUNCT
easat-11491	212	4	;	;	PUNCT
easat-11491	212	5	hans	han	NOUN
easat-11491	212	6	,	,	PUNCT
easat-11491	212	7	et	et	PROPN
easat-11491	212	8	al	al	PROPN
easat-11491	212	9	.	.	PUNCT
easat-11491	213	1	[	[	X
easat-11491	213	2	2	2	NUM
easat-11491	213	3	]	]	PUNCT
easat-11491	213	4	;	;	PUNCT
easat-11491	213	5	vinaja	vinaja	NOUN
easat-11491	214	1	[	[	X
easat-11491	214	2	3	3	NUM
easat-11491	214	3	]	]	PUNCT
easat-11491	214	4	;	;	PUNCT
easat-11491	214	5	maclean	maclean	PROPN
easat-11491	214	6	and	and	CCONJ
easat-11491	214	7	titah	titah	PROPN
easat-11491	215	1	[	[	X
easat-11491	215	2	36	36	NUM
easat-11491	215	3	]	]	PUNCT
easat-11491	215	4	and	and	CCONJ
easat-11491	215	5	mutuku	mutuku	PROPN
easat-11491	215	6	,	,	PUNCT
easat-11491	215	7	et	et	PROPN
easat-11491	215	8	al	al	PROPN
easat-11491	215	9	.	.	PUNCT
easat-11491	216	1	[	[	X
easat-11491	216	2	45	45	NUM
easat-11491	216	3	]	]	PUNCT
easat-11491	216	4	service	service	NOUN
easat-11491	216	5	management	management	NOUN
easat-11491	216	6	o	o	PROPN
easat-11491	216	7	poorly	poorly	ADV
easat-11491	216	8	defined	define	VERB
easat-11491	216	9	slas	sla	NOUN
easat-11491	216	10	o	o	NOUN
easat-11491	216	11	lack	lack	NOUN
easat-11491	216	12	of	of	ADP
easat-11491	216	13	continuous	continuous	ADJ
easat-11491	216	14	improvement	improvement	NOUN
easat-11491	216	15	o	o	NOUN
easat-11491	216	16	reactive	reactive	ADJ
easat-11491	216	17	management	management	NOUN
easat-11491	216	18	instead	instead	ADV
easat-11491	216	19	of	of	ADP
easat-11491	216	20	proactive	proactive	ADJ
easat-11491	216	21	management	management	NOUN
easat-11491	216	22	69	69	NUM
easat-11491	216	23	%	%	NOUN
easat-11491	216	24	kahfi	kahfi	NOUN
easat-11491	216	25	and	and	CCONJ
easat-11491	216	26	legowo	legowo	NOUN
easat-11491	217	1	[	[	X
easat-11491	217	2	4	4	NUM
easat-11491	217	3	]	]	PUNCT
easat-11491	217	4	;	;	PUNCT
easat-11491	217	5	rojas	rojas	PROPN
easat-11491	217	6	adames	adames	PROPN
easat-11491	217	7	and	and	CCONJ
easat-11491	217	8	medina	medina	PROPN
easat-11491	217	9	rojas	rojas	PROPN
easat-11491	218	1	[	[	X
easat-11491	218	2	5	5	NUM
easat-11491	218	3	]	]	PUNCT
easat-11491	218	4	;	;	PUNCT
easat-11491	218	5	shilenge	shilenge	NOUN
easat-11491	218	6	and	and	CCONJ
easat-11491	218	7	telukdarie	telukdarie	NOUN
easat-11491	218	8	[	[	X
easat-11491	218	9	34	34	NUM
easat-11491	218	10	]	]	X
easat-11491	218	11	;	;	PUNCT
easat-11491	218	12	baptista	baptista	PROPN
easat-11491	218	13	and	and	CCONJ
easat-11491	218	14	barata	barata	PROPN
easat-11491	219	1	[	[	X
easat-11491	219	2	27	27	NUM
easat-11491	219	3	]	]	PUNCT
easat-11491	219	4	,	,	PUNCT
easat-11491	219	5	and	and	CCONJ
easat-11491	219	6	woo	woo	VERB
easat-11491	219	7	,	,	PUNCT
easat-11491	219	8	et	et	PROPN
easat-11491	219	9	al	al	PROPN
easat-11491	219	10	.	.	PUNCT
easat-11491	220	1	[	[	X
easat-11491	220	2	6	6	NUM
easat-11491	220	3	]	]	X
easat-11491	220	4	contextual	contextual	ADJ
easat-11491	220	5	type	type	NOUN
easat-11491	220	6	of	of	ADP
easat-11491	220	7	organization	organization	NOUN
easat-11491	220	8	o	o	PROPN
easat-11491	220	9	smes	sme	NOUN
easat-11491	220	10	:	:	PUNCT
easat-11491	220	11	limited	limited	ADJ
easat-11491	220	12	resources	resource	NOUN
easat-11491	220	13	o	o	NOUN
easat-11491	220	14	startups	startup	NOUN
easat-11491	220	15	:	:	PUNCT
easat-11491	220	16	the	the	DET
easat-11491	220	17	need	need	NOUN
easat-11491	220	18	for	for	ADP
easat-11491	220	19	agility	agility	NOUN
easat-11491	220	20	o	o	NOUN
easat-11491	220	21	public	public	ADJ
easat-11491	220	22	sector	sector	NOUN
easat-11491	220	23	:	:	PUNCT
easat-11491	220	24	bureaucracy	bureaucracy	NOUN
easat-11491	220	25	60	60	NUM
easat-11491	220	26	%	%	NOUN
easat-11491	220	27	rojas	rojas	PROPN
easat-11491	220	28	adames	adames	PROPN
easat-11491	220	29	and	and	CCONJ
easat-11491	220	30	medina	medina	PROPN
easat-11491	220	31	rojas	rojas	PROPN
easat-11491	221	1	[	[	X
easat-11491	221	2	5	5	NUM
easat-11491	221	3	]	]	PUNCT
easat-11491	221	4	;	;	PUNCT
easat-11491	221	5	kiseleva	kiseleva	PROPN
easat-11491	221	6	,	,	PUNCT
easat-11491	221	7	et	et	PROPN
easat-11491	221	8	al	al	PROPN
easat-11491	221	9	.	.	PUNCT
easat-11491	222	1	[	[	X
easat-11491	222	2	7	7	NUM
easat-11491	222	3	]	]	PUNCT
easat-11491	222	4	;	;	PUNCT
easat-11491	222	5	basar	basar	X
easat-11491	223	1	[	[	X
easat-11491	223	2	8	8	NUM
easat-11491	223	3	]	]	PUNCT
easat-11491	223	4	;	;	PUNCT
easat-11491	223	5	hasibović	hasibović	PROPN
easat-11491	223	6	,	,	PUNCT
easat-11491	223	7	et	et	PROPN
easat-11491	223	8	al	al	PROPN
easat-11491	223	9	.	.	PUNCT
easat-11491	224	1	[	[	X
easat-11491	224	2	42	42	NUM
easat-11491	224	3	]	]	PUNCT
easat-11491	224	4	and	and	CCONJ
easat-11491	224	5	ernawati	ernawati	PROPN
easat-11491	224	6	and	and	CCONJ
easat-11491	224	7	wang	wang	PROPN
easat-11491	225	1	[	[	X
easat-11491	225	2	62	62	NUM
easat-11491	225	3	]	]	PUNCT
easat-11491	225	4	industrial	industrial	ADJ
easat-11491	225	5	sector	sector	NOUN
easat-11491	225	6	o	o	PROPN
easat-11491	225	7	educational	educational	ADJ
easat-11491	225	8	:	:	PUNCT
easat-11491	225	9	limited	limited	ADJ
easat-11491	225	10	budget	budget	NOUN
easat-11491	225	11	o	o	NOUN
easat-11491	225	12	health	health	NOUN
easat-11491	225	13	:	:	PUNCT
easat-11491	225	14	compliance	compliance	NOUN
easat-11491	225	15	requirements	requirement	NOUN
easat-11491	225	16	o	o	X
easat-11491	225	17	financial	financial	ADJ
easat-11491	225	18	:	:	PUNCT
easat-11491	225	19	strict	strict	ADJ
easat-11491	225	20	regulation	regulation	NOUN
easat-11491	225	21	55	55	NUM
easat-11491	225	22	%	%	NOUN
easat-11491	225	23	dzemydienė	dzemydienė	NOUN
easat-11491	225	24	,	,	PUNCT
easat-11491	225	25	et	et	PROPN
easat-11491	225	26	al	al	PROPN
easat-11491	225	27	.	.	PUNCT
easat-11491	226	1	[	[	X
easat-11491	226	2	11	11	NUM
easat-11491	226	3	]	]	X
easat-11491	226	4	;	;	PUNCT
easat-11491	226	5	berrada	berrada	NOUN
easat-11491	226	6	,	,	PUNCT
easat-11491	226	7	et	et	PROPN
easat-11491	226	8	al	al	PROPN
easat-11491	226	9	.	.	PUNCT
easat-11491	227	1	[	[	X
easat-11491	227	2	32	32	NUM
easat-11491	227	3	]	]	PUNCT
easat-11491	227	4	;	;	PUNCT
easat-11491	227	5	piyan	piyan	ADJ
easat-11491	227	6	and	and	CCONJ
easat-11491	227	7	sfenrianto	sfenrianto	NOUN
easat-11491	227	8	[	[	X
easat-11491	227	9	33	33	NUM
easat-11491	227	10	]	]	PUNCT
easat-11491	227	11	;	;	PUNCT
easat-11491	227	12	basar	basar	PROPN
easat-11491	228	1	[	[	X
easat-11491	228	2	8	8	NUM
easat-11491	228	3	]	]	PUNCT
easat-11491	228	4	and	and	CCONJ
easat-11491	228	5	faustino	faustino	PROPN
easat-11491	228	6	,	,	PUNCT
easat-11491	228	7	et	et	PROPN
easat-11491	228	8	al	al	PROPN
easat-11491	228	9	.	.	PUNCT
easat-11491	229	1	[	[	X
easat-11491	229	2	44	44	NUM
easat-11491	229	3	]	]	X
easat-11491	229	4	strategic	strategic	ADJ
easat-11491	229	5	problems	problem	NOUN
easat-11491	229	6	emerge	emerge	VERB
easat-11491	229	7	as	as	ADP
easat-11491	229	8	the	the	DET
easat-11491	229	9	most	most	ADV
easat-11491	229	10	critical	critical	ADJ
easat-11491	229	11	,	,	PUNCT
easat-11491	229	12	with	with	ADP
easat-11491	229	13	a	a	DET
easat-11491	229	14	high	high	ADJ
easat-11491	229	15	frequency	frequency	NOUN
easat-11491	229	16	of	of	ADP
easat-11491	229	17	85	85	NUM
easat-11491	229	18	%	%	NOUN
easat-11491	229	19	in	in	ADP
easat-11491	229	20	alignment	alignment	NOUN
easat-11491	229	21	with	with	ADP
easat-11491	229	22	the	the	DET
easat-11491	229	23	business	business	NOUN
easat-11491	229	24	and	and	CCONJ
easat-11491	229	25	78	78	NUM
easat-11491	229	26	%	%	NOUN
easat-11491	229	27	in	in	ADP
easat-11491	229	28	management	management	NOUN
easat-11491	229	29	commitment	commitment	NOUN
easat-11491	229	30	.	.	PUNCT
easat-11491	230	1	this	this	PRON
easat-11491	230	2	indicates	indicate	VERB
easat-11491	230	3	that	that	SCONJ
easat-11491	230	4	a	a	DET
easat-11491	230	5	lack	lack	NOUN
easat-11491	230	6	of	of	ADP
easat-11491	230	7	clarity	clarity	NOUN
easat-11491	230	8	in	in	ADP
easat-11491	230	9	objectives	objective	NOUN
easat-11491	230	10	and	and	CCONJ
easat-11491	230	11	inconsistent	inconsistent	ADJ
easat-11491	230	12	executive	executive	ADJ
easat-11491	230	13	sponsorship	sponsorship	NOUN
easat-11491	230	14	constitute	constitute	VERB
easat-11491	230	15	fundamental	fundamental	ADJ
easat-11491	230	16	barriers	barrier	NOUN
easat-11491	230	17	that	that	PRON
easat-11491	230	18	affect	affect	VERB
easat-11491	230	19	the	the	DET
easat-11491	230	20	success	success	NOUN
easat-11491	230	21	of	of	ADP
easat-11491	230	22	implementations	implementation	NOUN
easat-11491	230	23	from	from	ADP
easat-11491	230	24	their	their	PRON
easat-11491	230	25	inception	inception	NOUN
easat-11491	230	26	.	.	PUNCT
easat-11491	231	1	in	in	ADP
easat-11491	231	2	the	the	DET
easat-11491	231	3	organizational	organizational	ADJ
easat-11491	231	4	sphere	sphere	NOUN
easat-11491	231	5	,	,	PUNCT
easat-11491	231	6	resistance	resistance	NOUN
easat-11491	231	7	to	to	ADP
easat-11491	231	8	cultural	cultural	ADJ
easat-11491	231	9	change	change	NOUN
easat-11491	231	10	(	(	PUNCT
easat-11491	231	11	82	82	NUM
easat-11491	231	12	%	%	NOUN
easat-11491	231	13	)	)	PUNCT
easat-11491	231	14	and	and	CCONJ
easat-11491	231	15	structural	structural	ADJ
easat-11491	231	16	conflicts	conflict	NOUN
easat-11491	231	17	(	(	PUNCT
easat-11491	231	18	65	65	NUM
easat-11491	231	19	%	%	NOUN
easat-11491	231	20	)	)	PUNCT
easat-11491	231	21	demonstrate	demonstrate	VERB
easat-11491	231	22	that	that	SCONJ
easat-11491	231	23	human	human	ADJ
easat-11491	231	24	and	and	CCONJ
easat-11491	231	25	relational	relational	ADJ
easat-11491	231	26	aspects	aspect	NOUN
easat-11491	231	27	present	present	ADJ
easat-11491	231	28	challenges	challenge	NOUN
easat-11491	231	29	as	as	ADV
easat-11491	231	30	significant	significant	ADJ
easat-11491	231	31	as	as	ADP
easat-11491	231	32	technical	technical	ADJ
easat-11491	231	33	ones	one	NOUN
easat-11491	231	34	.	.	PUNCT
easat-11491	232	1	the	the	DET
easat-11491	232	2	"	"	PUNCT
easat-11491	232	3	lack	lack	NOUN
easat-11491	232	4	of	of	ADP
easat-11491	232	5	ownership	ownership	NOUN
easat-11491	232	6	"	"	PUNCT
easat-11491	232	7	over	over	ADP
easat-11491	232	8	processes	process	NOUN
easat-11491	232	9	reveals	reveal	VERB
easat-11491	232	10	deep	deep	ADJ
easat-11491	232	11	-	-	PUNCT
easat-11491	232	12	seated	seat	VERB
easat-11491	232	13	problems	problem	NOUN
easat-11491	232	14	stemming	stem	VERB
easat-11491	232	15	from	from	ADP
easat-11491	232	16	a	a	DET
easat-11491	232	17	lack	lack	NOUN
easat-11491	232	18	of	of	ADP
easat-11491	232	19	clarity	clarity	NOUN
easat-11491	232	20	regarding	regard	VERB
easat-11491	232	21	who	who	PRON
easat-11491	232	22	is	be	AUX
easat-11491	232	23	accountable	accountable	ADJ
easat-11491	232	24	for	for	ADP
easat-11491	232	25	itsm	itsm	NOUN
easat-11491	232	26	processes	process	NOUN
easat-11491	232	27	and	and	CCONJ
easat-11491	232	28	outcomes	outcome	NOUN
easat-11491	232	29	.	.	PUNCT
easat-11491	233	1	technical	technical	ADJ
easat-11491	233	2	challenges	challenge	NOUN
easat-11491	233	3	are	be	AUX
easat-11491	233	4	primarily	primarily	ADV
easat-11491	233	5	manifested	manifest	VERB
easat-11491	233	6	through	through	ADP
easat-11491	233	7	the	the	DET
easat-11491	233	8	complexity	complexity	NOUN
easat-11491	233	9	of	of	ADP
easat-11491	233	10	frameworks	framework	NOUN
easat-11491	233	11	(	(	PUNCT
easat-11491	233	12	75	75	NUM
easat-11491	233	13	%	%	NOUN
easat-11491	233	14	)	)	PUNCT
easat-11491	233	15	and	and	CCONJ
easat-11491	233	16	integration	integration	NOUN
easat-11491	233	17	difficulties	difficulty	NOUN
easat-11491	233	18	(	(	PUNCT
easat-11491	233	19	68	68	NUM
easat-11491	233	20	%	%	NOUN
easat-11491	233	21	)	)	PUNCT
easat-11491	233	22	,	,	PUNCT
easat-11491	233	23	highlighting	highlight	VERB
easat-11491	233	24	the	the	DET
easat-11491	233	25	tension	tension	NOUN
easat-11491	233	26	between	between	ADP
easat-11491	233	27	the	the	DET
easat-11491	233	28	comprehensiveness	comprehensiveness	NOUN
easat-11491	233	29	of	of	ADP
easat-11491	233	30	itsm	itsm	NOUN
easat-11491	233	31	frameworks	framework	NOUN
easat-11491	233	32	and	and	CCONJ
easat-11491	233	33	their	their	PRON
easat-11491	233	34	practical	practical	ADJ
easat-11491	233	35	applicability	applicability	NOUN
easat-11491	233	36	in	in	ADP
easat-11491	233	37	diverse	diverse	ADJ
easat-11491	233	38	technological	technological	ADJ
easat-11491	233	39	environments	environment	NOUN
easat-11491	233	40	.	.	PUNCT
easat-11491	234	1	the	the	DET
easat-11491	234	2	resources	resource	NOUN
easat-11491	234	3	category	category	NOUN
easat-11491	234	4	reveals	reveal	VERB
easat-11491	234	5	a	a	DET
easat-11491	234	6	skills	skill	NOUN
easat-11491	234	7	crisis	crisis	NOUN
easat-11491	234	8	,	,	PUNCT
easat-11491	234	9	where	where	SCONJ
easat-11491	234	10	the	the	DET
easat-11491	234	11	shortage	shortage	NOUN
easat-11491	234	12	of	of	ADP
easat-11491	234	13	specialized	specialized	ADJ
easat-11491	234	14	talent	talent	NOUN
easat-11491	234	15	(	(	PUNCT
easat-11491	234	16	71	71	NUM
easat-11491	234	17	%	%	NOUN
easat-11491	234	18	)	)	PUNCT
easat-11491	234	19	surpasses	surpasse	NOUN
easat-11491	234	20	even	even	ADV
easat-11491	234	21	financial	financial	ADJ
easat-11491	234	22	constraints	constraint	NOUN
easat-11491	234	23	(	(	PUNCT
easat-11491	234	24	67	67	NUM
easat-11491	234	25	%	%	NOUN
easat-11491	234	26	)	)	PUNCT
easat-11491	234	27	.	.	PUNCT
easat-11491	235	1	this	this	DET
easat-11491	235	2	finding	finding	NOUN
easat-11491	235	3	suggests	suggest	VERB
easat-11491	235	4	that	that	SCONJ
easat-11491	235	5	the	the	DET
easat-11491	235	6	availability	availability	NOUN
easat-11491	235	7	of	of	ADP
easat-11491	235	8	specific	specific	ADJ
easat-11491	235	9	skills	skill	NOUN
easat-11491	235	10	could	could	AUX
easat-11491	235	11	be	be	AUX
easat-11491	235	12	a	a	DET
easat-11491	235	13	more	more	ADV
easat-11491	235	14	decisive	decisive	ADJ
easat-11491	235	15	factor	factor	NOUN
easat-11491	235	16	than	than	ADP
easat-11491	235	17	budget	budget	NOUN
easat-11491	235	18	in	in	ADP
easat-11491	235	19	many	many	ADJ
easat-11491	235	20	implementations	implementation	NOUN
easat-11491	235	21	.	.	PUNCT
easat-11491	236	1	at	at	ADP
easat-11491	236	2	the	the	DET
easat-11491	236	3	operational	operational	ADJ
easat-11491	236	4	level	level	NOUN
easat-11491	236	5	,	,	PUNCT
easat-11491	236	6	the	the	DET
easat-11491	236	7	lack	lack	NOUN
easat-11491	236	8	of	of	ADP
easat-11491	236	9	standardization	standardization	NOUN
easat-11491	236	10	(	(	PUNCT
easat-11491	236	11	73	73	NUM
easat-11491	236	12	%	%	NOUN
easat-11491	236	13	)	)	PUNCT
easat-11491	236	14	and	and	CCONJ
easat-11491	236	15	reactive	reactive	ADJ
easat-11491	236	16	management	management	NOUN
easat-11491	236	17	(	(	PUNCT
easat-11491	236	18	69	69	NUM
easat-11491	236	19	%	%	NOUN
easat-11491	236	20	)	)	PUNCT
easat-11491	236	21	indicates	indicate	VERB
easat-11491	236	22	that	that	SCONJ
easat-11491	236	23	organizations	organization	NOUN
easat-11491	236	24	find	find	VERB
easat-11491	236	25	it	it	PRON
easat-11491	236	26	difficult	difficult	ADJ
easat-11491	236	27	to	to	PART
easat-11491	236	28	establish	establish	VERB
easat-11491	236	29	continuous	continuous	ADJ
easat-11491	236	30	improvement	improvement	NOUN
easat-11491	236	31	cycles	cycle	NOUN
easat-11491	236	32	and	and	CCONJ
easat-11491	236	33	meaningful	meaningful	ADJ
easat-11491	236	34	metrics	metric	NOUN
easat-11491	236	35	,	,	PUNCT
easat-11491	236	36	perpetuating	perpetuate	VERB
easat-11491	236	37	reactive	reactive	ADJ
easat-11491	236	38	approaches	approach	NOUN
easat-11491	236	39	instead	instead	ADV
easat-11491	236	40	of	of	ADP
easat-11491	236	41	proactive	proactive	ADJ
easat-11491	236	42	practices	practice	NOUN
easat-11491	236	43	.	.	PUNCT
easat-11491	237	1	35	35	NUM
easat-11491	237	2	edelweiss	edelweiss	PROPN
easat-11491	237	3	applied	apply	VERB
easat-11491	237	4	science	science	NOUN
easat-11491	237	5	and	and	CCONJ
easat-11491	237	6	technology	technology	NOUN
easat-11491	237	7	issn	issn	PROPN
easat-11491	237	8	:	:	PUNCT
easat-11491	237	9	2576	2576	NUM
easat-11491	237	10	-	-	SYM
easat-11491	237	11	8484	8484	NUM
easat-11491	237	12	vol	vol	NOUN
easat-11491	237	13	.	.	PROPN
easat-11491	238	1	10	10	NUM
easat-11491	238	2	,	,	PUNCT
easat-11491	238	3	no	no	INTJ
easat-11491	238	4	.	.	NOUN
easat-11491	238	5	1	1	NUM
easat-11491	238	6	:	:	SYM
easat-11491	238	7	27	27	NUM
easat-11491	238	8	-	-	SYM
easat-11491	238	9	40	40	NUM
easat-11491	238	10	,	,	PUNCT
easat-11491	238	11	2026	2026	NUM
easat-11491	238	12	doi	doi	NOUN
easat-11491	238	13	:	:	PUNCT
easat-11491	238	14	10.55214/2576	10.55214/2576	NUM
easat-11491	238	15	-	-	PUNCT
easat-11491	238	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	238	17	©	©	ADP
easat-11491	238	18	2026	2026	NUM
easat-11491	238	19	by	by	ADP
easat-11491	238	20	the	the	DET
easat-11491	238	21	authors	author	NOUN
easat-11491	238	22	;	;	PUNCT
easat-11491	238	23	licensee	licensee	PROPN
easat-11491	238	24	learning	learn	VERB
easat-11491	238	25	gate	gate	NOUN
easat-11491	238	26	contextual	contextual	ADJ
easat-11491	238	27	factors	factor	NOUN
easat-11491	238	28	show	show	VERB
easat-11491	238	29	significant	significant	ADJ
easat-11491	238	30	variations	variation	NOUN
easat-11491	238	31	depending	depend	VERB
easat-11491	238	32	on	on	ADP
easat-11491	238	33	the	the	DET
easat-11491	238	34	type	type	NOUN
easat-11491	238	35	of	of	ADP
easat-11491	238	36	organization	organization	NOUN
easat-11491	238	37	and	and	CCONJ
easat-11491	238	38	industry	industry	NOUN
easat-11491	238	39	sector	sector	NOUN
easat-11491	238	40	.	.	PUNCT
easat-11491	239	1	smes	sme	NOUN
easat-11491	239	2	(	(	PUNCT
easat-11491	239	3	60	60	NUM
easat-11491	239	4	%	%	NOUN
easat-11491	239	5	)	)	PUNCT
easat-11491	239	6	face	face	VERB
easat-11491	239	7	particular	particular	ADJ
easat-11491	239	8	challenges	challenge	NOUN
easat-11491	239	9	related	relate	VERB
easat-11491	239	10	to	to	PART
easat-11491	239	11	scale	scale	NOUN
easat-11491	239	12	and	and	CCONJ
easat-11491	239	13	resources	resource	NOUN
easat-11491	239	14	,	,	PUNCT
easat-11491	239	15	while	while	SCONJ
easat-11491	239	16	sectors	sector	NOUN
easat-11491	239	17	such	such	ADJ
easat-11491	239	18	as	as	ADP
easat-11491	239	19	healthcare	healthcare	NOUN
easat-11491	239	20	and	and	CCONJ
easat-11491	239	21	finance	finance	NOUN
easat-11491	239	22	(	(	PUNCT
easat-11491	239	23	55	55	NUM
easat-11491	239	24	%	%	NOUN
easat-11491	239	25	)	)	PUNCT
easat-11491	239	26	must	must	AUX
easat-11491	239	27	navigate	navigate	VERB
easat-11491	239	28	additional	additional	ADJ
easat-11491	239	29	regulatory	regulatory	ADJ
easat-11491	239	30	requirements	requirement	NOUN
easat-11491	239	31	that	that	PRON
easat-11491	239	32	complicate	complicate	VERB
easat-11491	239	33	standard	standard	ADJ
easat-11491	239	34	implementations	implementation	NOUN
easat-11491	239	35	.	.	PUNCT
easat-11491	240	1	4.2	4.2	NUM
easat-11491	240	2	.	.	PUNCT
easat-11491	240	3	pi	pi	NOUN
easat-11491	241	1	2	2	NUM
easat-11491	241	2	:	:	PUNCT
easat-11491	241	3	which	which	PRON
easat-11491	241	4	processes	process	VERB
easat-11491	241	5	from	from	ADP
easat-11491	241	6	known	know	VERB
easat-11491	241	7	models	model	NOUN
easat-11491	241	8	are	be	AUX
easat-11491	241	9	frequently	frequently	ADV
easat-11491	241	10	adopted	adopt	VERB
easat-11491	241	11	for	for	ADP
easat-11491	241	12	it	it	PRON
easat-11491	241	13	service	service	NOUN
easat-11491	241	14	management	management	NOUN
easat-11491	241	15	?	?	PUNCT
easat-11491	242	1	the	the	DET
easat-11491	242	2	review	review	NOUN
easat-11491	242	3	of	of	ADP
easat-11491	242	4	the	the	DET
easat-11491	242	5	selected	select	VERB
easat-11491	242	6	studies	study	NOUN
easat-11491	242	7	reveals	reveal	VERB
easat-11491	242	8	a	a	DET
easat-11491	242	9	consistent	consistent	ADJ
easat-11491	242	10	pattern	pattern	NOUN
easat-11491	242	11	of	of	ADP
easat-11491	242	12	gradual	gradual	ADJ
easat-11491	242	13	and	and	CCONJ
easat-11491	242	14	selective	selective	ADJ
easat-11491	242	15	adoption	adoption	NOUN
easat-11491	242	16	of	of	ADP
easat-11491	242	17	itsm	itsm	NOUN
easat-11491	242	18	processes	process	NOUN
easat-11491	242	19	,	,	PUNCT
easat-11491	242	20	with	with	ADP
easat-11491	242	21	a	a	DET
easat-11491	242	22	clear	clear	ADJ
easat-11491	242	23	preference	preference	NOUN
easat-11491	242	24	for	for	ADP
easat-11491	242	25	those	those	PRON
easat-11491	242	26	that	that	PRON
easat-11491	242	27	offer	offer	VERB
easat-11491	242	28	immediate	immediate	ADJ
easat-11491	242	29	and	and	CCONJ
easat-11491	242	30	visible	visible	ADJ
easat-11491	242	31	returns	return	NOUN
easat-11491	242	32	.	.	PUNCT
easat-11491	243	1	table	table	NOUN
easat-11491	243	2	4	4	NUM
easat-11491	243	3	shows	show	VERB
easat-11491	243	4	the	the	DET
easat-11491	243	5	most	most	ADV
easat-11491	243	6	frequently	frequently	ADV
easat-11491	243	7	adopted	adopt	VERB
easat-11491	243	8	processes	process	NOUN
easat-11491	243	9	and	and	CCONJ
easat-11491	243	10	the	the	DET
easat-11491	243	11	frameworks	framework	NOUN
easat-11491	243	12	to	to	PART
easat-11491	243	13	which	which	PRON
easat-11491	243	14	they	they	PRON
easat-11491	243	15	belong	belong	VERB
easat-11491	243	16	.	.	PUNCT
easat-11491	244	1	table	table	NOUN
easat-11491	244	2	4	4	NUM
easat-11491	244	3	.	.	PUNCT
easat-11491	245	1	most	most	ADJ
easat-11491	245	2	adopted	adopt	VERB
easat-11491	245	3	itsm	itsm	NOUN
easat-11491	245	4	processes	process	NOUN
easat-11491	245	5	by	by	ADP
easat-11491	245	6	frequency	frequency	NOUN
easat-11491	245	7	and	and	CCONJ
easat-11491	245	8	framework	framework	NOUN
easat-11491	245	9	.	.	PUNCT
easat-11491	246	1	process	process	NOUN
easat-11491	246	2	frequency	frequency	NOUN
easat-11491	246	3	used	use	VERB
easat-11491	246	4	frame	frame	NOUN
easat-11491	246	5	key	key	ADJ
easat-11491	246	6	benefit	benefit	NOUN
easat-11491	246	7	references	reference	NOUN
easat-11491	246	8	incident	incident	NOUN
easat-11491	246	9	management	management	NOUN
easat-11491	246	10	92	92	NUM
easat-11491	246	11	%	%	NOUN
easat-11491	246	12	itil	itil	PROPN
easat-11491	246	13	rapid	rapid	ADJ
easat-11491	246	14	restoration	restoration	NOUN
easat-11491	246	15	of	of	ADP
easat-11491	246	16	service	service	NOUN
easat-11491	246	17	rahmasari	rahmasari	NOUN
easat-11491	246	18	,	,	PUNCT
easat-11491	246	19	et	et	PROPN
easat-11491	246	20	al	al	PROPN
easat-11491	246	21	.	.	PUNCT
easat-11491	247	1	[	[	X
easat-11491	247	2	1	1	NUM
easat-11491	247	3	]	]	PUNCT
easat-11491	247	4	;	;	PUNCT
easat-11491	247	5	dzemydienė	dzemydienė	PROPN
easat-11491	247	6	,	,	PUNCT
easat-11491	247	7	et	et	PROPN
easat-11491	247	8	al	al	PROPN
easat-11491	247	9	.	.	PUNCT
easat-11491	248	1	[	[	X
easat-11491	248	2	16	16	NUM
easat-11491	248	3	]	]	X
easat-11491	248	4	;	;	PUNCT
easat-11491	248	5	auth	auth	NOUN
easat-11491	248	6	and	and	CCONJ
easat-11491	248	7	jokisch	jokisch	VERB
easat-11491	248	8	[	[	X
easat-11491	248	9	17	17	NUM
easat-11491	248	10	]	]	X
easat-11491	248	11	;	;	PUNCT
easat-11491	248	12	toifur	toifur	NOUN
easat-11491	248	13	,	,	PUNCT
easat-11491	248	14	et	et	PROPN
easat-11491	248	15	al	al	PROPN
easat-11491	248	16	.	.	PUNCT
easat-11491	249	1	[	[	X
easat-11491	249	2	40	40	NUM
easat-11491	249	3	]	]	PUNCT
easat-11491	249	4	;	;	PUNCT
easat-11491	249	5	and	and	CCONJ
easat-11491	249	6	rubio	rubio	NOUN
easat-11491	249	7	and	and	CCONJ
easat-11491	249	8	arcilla	arcilla	NOUN
easat-11491	249	9	[	[	X
easat-11491	249	10	48	48	NUM
easat-11491	249	11	]	]	PUNCT
easat-11491	249	12	change	change	NOUN
easat-11491	249	13	management	management	NOUN
easat-11491	249	14	88	88	NUM
easat-11491	249	15	%	%	NOUN
easat-11491	249	16	itil	itil	NOUN
easat-11491	249	17	/	/	SYM
easat-11491	249	18	cobit	cobit	VERB
easat-11491	249	19	risk	risk	NOUN
easat-11491	249	20	reduction	reduction	NOUN
easat-11491	249	21	in	in	ADP
easat-11491	249	22	changes	change	NOUN
easat-11491	249	23	rahmasari	rahmasari	NOUN
easat-11491	249	24	,	,	PUNCT
easat-11491	249	25	et	et	PROPN
easat-11491	249	26	al	al	PROPN
easat-11491	249	27	.	.	PUNCT
easat-11491	250	1	[	[	X
easat-11491	250	2	1	1	NUM
easat-11491	250	3	]	]	X
easat-11491	250	4	;	;	PUNCT
easat-11491	250	5	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	250	6	,	,	PUNCT
easat-11491	250	7	et	et	PROPN
easat-11491	250	8	al	al	PROPN
easat-11491	250	9	.	.	PUNCT
easat-11491	251	1	[	[	X
easat-11491	251	2	18	18	NUM
easat-11491	251	3	]	]	X
easat-11491	251	4	;	;	PUNCT
easat-11491	251	5	vinaja	vinaja	NOUN
easat-11491	252	1	[	[	X
easat-11491	252	2	3	3	NUM
easat-11491	252	3	]	]	PUNCT
easat-11491	252	4	;	;	PUNCT
easat-11491	252	5	basar	basar	PROPN
easat-11491	253	1	[	[	X
easat-11491	253	2	8	8	NUM
easat-11491	253	3	]	]	PUNCT
easat-11491	253	4	;	;	PUNCT
easat-11491	253	5	and	and	CCONJ
easat-11491	253	6	arisenta	arisenta	NOUN
easat-11491	253	7	and	and	CCONJ
easat-11491	253	8	sukmandhani	sukmandhani	NOUN
easat-11491	253	9	[	[	X
easat-11491	253	10	49	49	NUM
easat-11491	253	11	]	]	PUNCT
easat-11491	253	12	problem	problem	NOUN
easat-11491	253	13	management	management	NOUN
easat-11491	253	14	85	85	NUM
easat-11491	253	15	%	%	NOUN
easat-11491	253	16	itil	itil	PROPN
easat-11491	253	17	eliminate	eliminate	VERB
easat-11491	253	18	root	root	NOUN
easat-11491	253	19	cause	cause	NOUN
easat-11491	253	20	rahmasari	rahmasari	NOUN
easat-11491	253	21	,	,	PUNCT
easat-11491	253	22	et	et	PROPN
easat-11491	253	23	al	al	PROPN
easat-11491	253	24	.	.	PUNCT
easat-11491	254	1	[	[	X
easat-11491	254	2	1	1	NUM
easat-11491	254	3	]	]	PUNCT
easat-11491	254	4	;	;	PUNCT
easat-11491	254	5	auth	auth	NOUN
easat-11491	254	6	and	and	CCONJ
easat-11491	254	7	jokisch	jokisch	VERB
easat-11491	254	8	[	[	X
easat-11491	254	9	17	17	NUM
easat-11491	254	10	]	]	PUNCT
easat-11491	254	11	;	;	PUNCT
easat-11491	254	12	baptista	baptista	PROPN
easat-11491	254	13	and	and	CCONJ
easat-11491	254	14	barata	barata	PROPN
easat-11491	254	15	[	[	X
easat-11491	254	16	27	27	NUM
easat-11491	254	17	]	]	PUNCT
easat-11491	254	18	;	;	PUNCT
easat-11491	254	19	woo	woo	PROPN
easat-11491	254	20	,	,	PUNCT
easat-11491	254	21	et	et	PROPN
easat-11491	254	22	al	al	PROPN
easat-11491	254	23	.	.	PUNCT
easat-11491	255	1	[	[	X
easat-11491	255	2	6	6	NUM
easat-11491	255	3	]	]	PUNCT
easat-11491	255	4	;	;	PUNCT
easat-11491	255	5	and	and	CCONJ
easat-11491	255	6	ratnawati	ratnawati	PROPN
easat-11491	255	7	,	,	PUNCT
easat-11491	255	8	et	et	PROPN
easat-11491	255	9	al	al	PROPN
easat-11491	255	10	.	.	PUNCT
easat-11491	256	1	[	[	X
easat-11491	256	2	54	54	NUM
easat-11491	256	3	]	]	PUNCT
easat-11491	256	4	service	service	NOUN
easat-11491	256	5	level	level	NOUN
easat-11491	256	6	management	management	NOUN
easat-11491	256	7	(	(	PUNCT
easat-11491	256	8	slm	slm	PROPN
easat-11491	256	9	)	)	PUNCT
easat-11491	256	10	78	78	NUM
easat-11491	256	11	%	%	NOUN
easat-11491	256	12	itil	itil	PROPN
easat-11491	256	13	/	/	SYM
easat-11491	256	14	iso	iso	NOUN
easat-11491	256	15	20000	20000	NUM
easat-11491	256	16	business	business	NOUN
easat-11491	256	17	alignment	alignment	NOUN
easat-11491	256	18	rahmasari	rahmasari	NOUN
easat-11491	256	19	,	,	PUNCT
easat-11491	256	20	et	et	PROPN
easat-11491	256	21	al	al	PROPN
easat-11491	256	22	.	.	PUNCT
easat-11491	257	1	[	[	X
easat-11491	257	2	1	1	NUM
easat-11491	257	3	]	]	X
easat-11491	257	4	;	;	PUNCT
easat-11491	257	5	kahfi	kahfi	ADJ
easat-11491	257	6	and	and	CCONJ
easat-11491	257	7	legowo	legowo	NOUN
easat-11491	257	8	[	[	X
easat-11491	257	9	4	4	NUM
easat-11491	257	10	]	]	PUNCT
easat-11491	257	11	;	;	PUNCT
easat-11491	257	12	rojas	rojas	PROPN
easat-11491	257	13	adames	adames	PROPN
easat-11491	257	14	and	and	CCONJ
easat-11491	257	15	medina	medina	PROPN
easat-11491	257	16	rojas	rojas	PROPN
easat-11491	258	1	[	[	X
easat-11491	258	2	5	5	NUM
easat-11491	258	3	]	]	PUNCT
easat-11491	258	4	;	;	PUNCT
easat-11491	258	5	vinaja	vinaja	NOUN
easat-11491	259	1	[	[	X
easat-11491	259	2	3	3	NUM
easat-11491	259	3	]	]	PUNCT
easat-11491	259	4	and	and	CCONJ
easat-11491	259	5	woo	woo	PROPN
easat-11491	259	6	,	,	PUNCT
easat-11491	259	7	et	et	PROPN
easat-11491	259	8	al	al	PROPN
easat-11491	259	9	.	.	PUNCT
easat-11491	260	1	[	[	X
easat-11491	260	2	6	6	NUM
easat-11491	260	3	]	]	PUNCT
easat-11491	260	4	configuration	configuration	NOUN
easat-11491	260	5	management	management	NOUN
easat-11491	260	6	72	72	NUM
easat-11491	260	7	%	%	NOUN
easat-11491	260	8	itil	itil	NOUN
easat-11491	260	9	/	/	SYM
easat-11491	260	10	cobit	cobit	VERB
easat-11491	260	11	it	it	PRON
easat-11491	260	12	asset	asset	NOUN
easat-11491	260	13	control	control	NOUN
easat-11491	260	14	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	260	15	,	,	PUNCT
easat-11491	260	16	et	et	PROPN
easat-11491	260	17	al	al	PROPN
easat-11491	260	18	.	.	PUNCT
easat-11491	261	1	[	[	X
easat-11491	261	2	18	18	NUM
easat-11491	261	3	]	]	PUNCT
easat-11491	261	4	;	;	PUNCT
easat-11491	261	5	mambu	mambu	PROPN
easat-11491	261	6	and	and	CCONJ
easat-11491	261	7	lumingkewas	lumingkewa	VERB
easat-11491	262	1	[	[	X
easat-11491	262	2	20	20	NUM
easat-11491	262	3	]	]	PUNCT
easat-11491	262	4	;	;	PUNCT
easat-11491	262	5	[	[	X
easat-11491	262	6	7][12][37][53][67	7][12][37][53][67	NUM
easat-11491	262	7	]	]	X
easat-11491	262	8	business	business	NOUN
easat-11491	262	9	continuity	continuity	NOUN
easat-11491	262	10	management	management	NOUN
easat-11491	262	11	65	65	NUM
easat-11491	262	12	%	%	NOUN
easat-11491	262	13	cobit	cobit	NOUN
easat-11491	262	14	/	/	SYM
easat-11491	262	15	iso	iso	NOUN
easat-11491	262	16	20000	20000	NUM
easat-11491	262	17	business	business	NOUN
easat-11491	262	18	resilience	resilience	NOUN
easat-11491	262	19	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	262	20	,	,	PUNCT
easat-11491	262	21	et	et	PROPN
easat-11491	262	22	al	al	PROPN
easat-11491	262	23	.	.	PUNCT
easat-11491	263	1	[	[	X
easat-11491	263	2	18	18	NUM
easat-11491	263	3	]	]	PUNCT
easat-11491	263	4	;	;	PUNCT
easat-11491	263	5	basar	basar	X
easat-11491	264	1	[	[	X
easat-11491	264	2	8	8	NUM
easat-11491	264	3	]	]	PUNCT
easat-11491	264	4	;	;	PUNCT
easat-11491	264	5	barcelo	barcelo	PROPN
easat-11491	264	6	-	-	PUNCT
easat-11491	264	7	valenzuela	valenzuela	PROPN
easat-11491	264	8	,	,	PUNCT
easat-11491	264	9	et	et	PROPN
easat-11491	264	10	al	al	PROPN
easat-11491	264	11	.	.	PUNCT
easat-11491	265	1	[	[	X
easat-11491	265	2	21	21	NUM
easat-11491	265	3	]	]	PUNCT
easat-11491	265	4	and	and	CCONJ
easat-11491	265	5	amorim	amorim	ADJ
easat-11491	265	6	,	,	PUNCT
easat-11491	265	7	et	et	PROPN
easat-11491	265	8	al	al	PROPN
easat-11491	265	9	.	.	PUNCT
easat-11491	266	1	[	[	X
easat-11491	266	2	56	56	NUM
easat-11491	266	3	]	]	PUNCT
easat-11491	266	4	security	security	NOUN
easat-11491	266	5	management	management	NOUN
easat-11491	266	6	70	70	NUM
easat-11491	266	7	%	%	NOUN
easat-11491	266	8	cobit	cobit	NOUN
easat-11491	266	9	/	/	SYM
easat-11491	266	10	iso	iso	NOUN
easat-11491	266	11	20000	20000	NUM
easat-11491	266	12	information	information	NOUN
easat-11491	266	13	protection	protection	NOUN
easat-11491	266	14	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	266	15	,	,	PUNCT
easat-11491	266	16	et	et	PROPN
easat-11491	266	17	al	al	PROPN
easat-11491	266	18	.	.	PUNCT
easat-11491	267	1	[	[	X
easat-11491	267	2	18	18	NUM
easat-11491	267	3	]	]	X
easat-11491	267	4	;	;	PUNCT
easat-11491	267	5	rojas	rojas	PROPN
easat-11491	267	6	adames	adames	PROPN
easat-11491	267	7	and	and	CCONJ
easat-11491	267	8	medina	medina	PROPN
easat-11491	267	9	rojas	rojas	PROPN
easat-11491	268	1	[	[	X
easat-11491	268	2	5	5	NUM
easat-11491	268	3	]	]	PUNCT
easat-11491	268	4	;	;	PUNCT
easat-11491	268	5	dayal	dayal	PROPN
easat-11491	268	6	,	,	PUNCT
easat-11491	268	7	et	et	PROPN
easat-11491	268	8	al	al	PROPN
easat-11491	268	9	.	.	PUNCT
easat-11491	269	1	[	[	X
easat-11491	269	2	24	24	NUM
easat-11491	269	3	]	]	PUNCT
easat-11491	269	4	;	;	PUNCT
easat-11491	269	5	basar	basar	PROPN
easat-11491	270	1	[	[	X
easat-11491	270	2	8	8	NUM
easat-11491	270	3	]	]	PUNCT
easat-11491	270	4	and	and	CCONJ
easat-11491	270	5	barcelovalenzuela	barcelovalenzuela	NOUN
easat-11491	270	6	,	,	PUNCT
easat-11491	270	7	et	et	PROPN
easat-11491	270	8	al	al	PROPN
easat-11491	270	9	.	.	PUNCT
easat-11491	271	1	[	[	X
easat-11491	271	2	21	21	NUM
easat-11491	271	3	]	]	PUNCT
easat-11491	271	4	incident	incident	NOUN
easat-11491	271	5	management	management	NOUN
easat-11491	271	6	(	(	PUNCT
easat-11491	271	7	92	92	NUM
easat-11491	271	8	%	%	NOUN
easat-11491	271	9	)	)	PUNCT
easat-11491	271	10	and	and	CCONJ
easat-11491	271	11	change	change	NOUN
easat-11491	271	12	management	management	NOUN
easat-11491	271	13	(	(	PUNCT
easat-11491	271	14	88	88	NUM
easat-11491	271	15	%	%	NOUN
easat-11491	271	16	)	)	PUNCT
easat-11491	271	17	lead	lead	VERB
easat-11491	271	18	adoption	adoption	NOUN
easat-11491	271	19	due	due	ADP
easat-11491	271	20	to	to	ADP
easat-11491	271	21	their	their	PRON
easat-11491	271	22	direct	direct	ADJ
easat-11491	271	23	impact	impact	NOUN
easat-11491	271	24	on	on	ADP
easat-11491	271	25	operational	operational	ADJ
easat-11491	271	26	stability	stability	NOUN
easat-11491	271	27	and	and	CCONJ
easat-11491	271	28	because	because	SCONJ
easat-11491	271	29	they	they	PRON
easat-11491	271	30	yield	yield	VERB
easat-11491	271	31	measurable	measurable	ADJ
easat-11491	271	32	results	result	NOUN
easat-11491	271	33	.	.	PUNCT
easat-11491	272	1	organizations	organization	NOUN
easat-11491	272	2	typically	typically	ADV
easat-11491	272	3	begin	begin	VERB
easat-11491	272	4	with	with	ADP
easat-11491	272	5	operational	operational	ADJ
easat-11491	272	6	processes	process	NOUN
easat-11491	272	7	(	(	PUNCT
easat-11491	272	8	incidents	incident	NOUN
easat-11491	272	9	,	,	PUNCT
easat-11491	272	10	changes	change	NOUN
easat-11491	272	11	)	)	PUNCT
easat-11491	272	12	and	and	CCONJ
easat-11491	272	13	progress	progress	VERB
easat-11491	272	14	toward	toward	ADP
easat-11491	272	15	tactical	tactical	ADJ
easat-11491	272	16	-	-	PUNCT
easat-11491	272	17	strategic	strategic	ADJ
easat-11491	272	18	processes	process	NOUN
easat-11491	272	19	(	(	PUNCT
easat-11491	272	20	slm	slm	NOUN
easat-11491	272	21	,	,	PUNCT
easat-11491	272	22	continuity	continuity	NOUN
easat-11491	272	23	)	)	PUNCT
easat-11491	272	24	.	.	PUNCT
easat-11491	273	1	different	different	ADJ
easat-11491	273	2	types	type	NOUN
easat-11491	273	3	of	of	ADP
easat-11491	273	4	organizations	organization	NOUN
easat-11491	273	5	choose	choose	VERB
easat-11491	273	6	to	to	PART
easat-11491	273	7	adopt	adopt	VERB
easat-11491	273	8	the	the	DET
easat-11491	273	9	processes	process	NOUN
easat-11491	273	10	of	of	ADP
easat-11491	273	11	different	different	ADJ
easat-11491	273	12	frameworks	framework	NOUN
easat-11491	273	13	in	in	ADP
easat-11491	273	14	the	the	DET
easat-11491	273	15	following	following	ADJ
easat-11491	273	16	way	way	NOUN
easat-11491	273	17	:	:	PUNCT
easat-11491	273	18	36	36	NUM
easat-11491	273	19	edelweiss	edelweiss	PROPN
easat-11491	273	20	applied	apply	VERB
easat-11491	273	21	science	science	NOUN
easat-11491	273	22	and	and	CCONJ
easat-11491	273	23	technology	technology	NOUN
easat-11491	273	24	issn	issn	PROPN
easat-11491	273	25	:	:	PUNCT
easat-11491	273	26	2576	2576	NUM
easat-11491	273	27	-	-	SYM
easat-11491	273	28	8484	8484	NUM
easat-11491	273	29	vol	vol	NOUN
easat-11491	273	30	.	.	PROPN
easat-11491	274	1	10	10	NUM
easat-11491	274	2	,	,	PUNCT
easat-11491	274	3	no	no	INTJ
easat-11491	274	4	.	.	NOUN
easat-11491	274	5	1	1	NUM
easat-11491	274	6	:	:	SYM
easat-11491	274	7	27	27	NUM
easat-11491	274	8	-	-	SYM
easat-11491	274	9	40	40	NUM
easat-11491	274	10	,	,	PUNCT
easat-11491	274	11	2026	2026	NUM
easat-11491	274	12	doi	doi	NOUN
easat-11491	274	13	:	:	PUNCT
easat-11491	274	14	10.55214/2576	10.55214/2576	NUM
easat-11491	274	15	-	-	PUNCT
easat-11491	274	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	274	17	©	©	ADP
easat-11491	274	18	2026	2026	NUM
easat-11491	274	19	by	by	ADP
easat-11491	274	20	the	the	DET
easat-11491	274	21	authors	author	NOUN
easat-11491	274	22	;	;	PUNCT
easat-11491	274	23	licensee	licensee	PROPN
easat-11491	274	24	learning	learning	NOUN
easat-11491	274	25	gate	gate	NOUN
easat-11491	274	26	•	•	PROPN
easat-11491	274	27	smes	sme	NOUN
easat-11491	274	28	:	:	PUNCT
easat-11491	274	29	prioritize	prioritize	VERB
easat-11491	274	30	incidents	incident	NOUN
easat-11491	274	31	(	(	PUNCT
easat-11491	274	32	95	95	NUM
easat-11491	274	33	%	%	NOUN
easat-11491	274	34	)	)	PUNCT
easat-11491	274	35	,	,	PUNCT
easat-11491	274	36	changes	change	NOUN
easat-11491	274	37	(	(	PUNCT
easat-11491	274	38	82	82	NUM
easat-11491	274	39	%	%	NOUN
easat-11491	274	40	)	)	PUNCT
easat-11491	274	41	,	,	PUNCT
easat-11491	274	42	basic	basic	ADJ
easat-11491	274	43	slm	slm	PROPN
easat-11491	274	44	(	(	PUNCT
easat-11491	274	45	65	65	NUM
easat-11491	274	46	%	%	NOUN
easat-11491	274	47	)	)	PUNCT
easat-11491	274	48	•	•	ADP
easat-11491	274	49	large	large	ADJ
easat-11491	274	50	enterprises	enterprise	NOUN
easat-11491	274	51	:	:	PUNCT
easat-11491	274	52	adopt	adopt	VERB
easat-11491	274	53	complete	complete	ADJ
easat-11491	274	54	suites	suite	NOUN
easat-11491	274	55	including	include	VERB
easat-11491	274	56	configuration	configuration	NOUN
easat-11491	274	57	management	management	NOUN
easat-11491	274	58	(	(	PUNCT
easat-11491	274	59	85	85	NUM
easat-11491	274	60	%	%	NOUN
easat-11491	274	61	)	)	PUNCT
easat-11491	274	62	and	and	CCONJ
easat-11491	274	63	continuity	continuity	NOUN
easat-11491	274	64	(	(	PUNCT
easat-11491	274	65	78	78	NUM
easat-11491	274	66	%	%	NOUN
easat-11491	274	67	)	)	PUNCT
easat-11491	274	68	.	.	PUNCT
easat-11491	275	1	•	•	NUM
easat-11491	275	2	public	public	ADJ
easat-11491	275	3	sector	sector	NOUN
easat-11491	275	4	:	:	PUNCT
easat-11491	275	5	emphasis	emphasis	NOUN
easat-11491	275	6	on	on	ADP
easat-11491	275	7	safety	safety	NOUN
easat-11491	275	8	(	(	PUNCT
easat-11491	275	9	80	80	NUM
easat-11491	275	10	%	%	NOUN
easat-11491	275	11	)	)	PUNCT
easat-11491	275	12	and	and	CCONJ
easat-11491	275	13	continuity	continuity	NOUN
easat-11491	275	14	(	(	PUNCT
easat-11491	275	15	75	75	NUM
easat-11491	275	16	%	%	NOUN
easat-11491	275	17	)	)	PUNCT
easat-11491	275	18	due	due	ADP
easat-11491	275	19	to	to	ADP
easat-11491	275	20	regulatory	regulatory	ADJ
easat-11491	275	21	requirements	requirement	NOUN
easat-11491	275	22	[	[	X
easat-11491	275	23	5	5	NUM
easat-11491	275	24	,	,	PUNCT
easat-11491	275	25	7	7	NUM
easat-11491	275	26	,	,	PUNCT
easat-11491	275	27	8	8	NUM
easat-11491	275	28	]	]	PUNCT
easat-11491	275	29	.	.	PUNCT
easat-11491	276	1	on	on	ADP
easat-11491	276	2	the	the	DET
easat-11491	276	3	other	other	ADJ
easat-11491	276	4	hand	hand	NOUN
easat-11491	276	5	,	,	PUNCT
easat-11491	276	6	68	68	NUM
easat-11491	276	7	%	%	NOUN
easat-11491	276	8	of	of	ADP
easat-11491	276	9	organizations	organization	NOUN
easat-11491	276	10	combine	combine	VERB
easat-11491	276	11	processes	process	NOUN
easat-11491	276	12	from	from	ADP
easat-11491	276	13	multiple	multiple	ADJ
easat-11491	276	14	frameworks	framework	NOUN
easat-11491	276	15	,	,	PUNCT
easat-11491	276	16	meaning	mean	VERB
easat-11491	276	17	they	they	PRON
easat-11491	276	18	perform	perform	VERB
easat-11491	276	19	hybrid	hybrid	ADJ
easat-11491	276	20	integration	integration	NOUN
easat-11491	276	21	:	:	PUNCT
easat-11491	276	22	•	•	NUM
easat-11491	276	23	itil	itil	PROPN
easat-11491	276	24	(	(	PUNCT
easat-11491	276	25	operational	operational	ADJ
easat-11491	276	26	processes	process	NOUN
easat-11491	276	27	)	)	PUNCT
easat-11491	277	1	+	+	CCONJ
easat-11491	277	2	cobit	cobit	ADJ
easat-11491	277	3	(	(	PUNCT
easat-11491	277	4	governance	governance	NOUN
easat-11491	277	5	)	)	PUNCT
easat-11491	278	1	+	+	CCONJ
easat-11491	278	2	iso	iso	NOUN
easat-11491	278	3	20000	20000	NUM
easat-11491	278	4	(	(	PUNCT
easat-11491	278	5	certification	certification	NOUN
easat-11491	278	6	)	)	PUNCT
easat-11491	279	1	[	[	X
easat-11491	279	2	8	8	NUM
easat-11491	279	3	,	,	PUNCT
easat-11491	279	4	13	13	NUM
easat-11491	279	5	,	,	PUNCT
easat-11491	279	6	25	25	NUM
easat-11491	279	7	]	]	PUNCT
easat-11491	279	8	.	.	PUNCT
easat-11491	280	1	4.3	4.3	NUM
easat-11491	280	2	.	.	PUNCT
easat-11491	280	3	pi	pi	NOUN
easat-11491	280	4	3	3	NUM
easat-11491	281	1	what	what	PRON
easat-11491	281	2	specific	specific	ADJ
easat-11491	281	3	practices	practice	NOUN
easat-11491	281	4	enable	enable	VERB
easat-11491	281	5	proactivity	proactivity	NOUN
easat-11491	281	6	in	in	ADP
easat-11491	281	7	it	it	PRON
easat-11491	281	8	service	service	NOUN
easat-11491	281	9	management	management	NOUN
easat-11491	281	10	?	?	PUNCT
easat-11491	282	1	the	the	DET
easat-11491	282	2	review	review	NOUN
easat-11491	282	3	identifies	identify	VERB
easat-11491	282	4	a	a	DET
easat-11491	282	5	growing	grow	VERB
easat-11491	282	6	set	set	NOUN
easat-11491	282	7	of	of	ADP
easat-11491	282	8	practices	practice	NOUN
easat-11491	282	9	that	that	PRON
easat-11491	282	10	transform	transform	VERB
easat-11491	282	11	itsm	itsm	NOUN
easat-11491	282	12	management	management	NOUN
easat-11491	282	13	from	from	ADP
easat-11491	282	14	reactive	reactive	NOUN
easat-11491	282	15	to	to	ADP
easat-11491	282	16	proactive	proactive	ADJ
easat-11491	282	17	,	,	PUNCT
easat-11491	282	18	with	with	ADP
easat-11491	282	19	a	a	DET
easat-11491	282	20	particular	particular	ADJ
easat-11491	282	21	emphasis	emphasis	NOUN
easat-11491	282	22	on	on	ADP
easat-11491	282	23	predictive	predictive	ADJ
easat-11491	282	24	and	and	CCONJ
easat-11491	282	25	automated	automated	ADJ
easat-11491	282	26	capabilities	capability	NOUN
easat-11491	282	27	.	.	PUNCT
easat-11491	283	1	table	table	NOUN
easat-11491	283	2	5	5	NUM
easat-11491	283	3	shows	show	VERB
easat-11491	283	4	proactive	proactive	ADJ
easat-11491	283	5	practices	practice	NOUN
easat-11491	283	6	by	by	ADP
easat-11491	283	7	capability	capability	NOUN
easat-11491	283	8	and	and	CCONJ
easat-11491	283	9	their	their	PRON
easat-11491	283	10	impact	impact	NOUN
easat-11491	283	11	.	.	PUNCT
easat-11491	284	1	table	table	NOUN
easat-11491	284	2	5	5	NUM
easat-11491	284	3	.	.	PUNCT
easat-11491	285	1	proactivity	proactivity	NOUN
easat-11491	285	2	practices	practice	NOUN
easat-11491	285	3	organized	organize	VERB
easat-11491	285	4	by	by	ADP
easat-11491	285	5	capacity	capacity	NOUN
easat-11491	285	6	.	.	PUNCT
easat-11491	286	1	ability	ability	NOUN
easat-11491	286	2	specific	specific	ADJ
easat-11491	286	3	practices	practice	NOUN
easat-11491	286	4	impact	impact	NOUN
easat-11491	286	5	references	reference	NOUN
easat-11491	286	6	predictive	predictive	ADJ
easat-11491	286	7	monitoring	monitoring	NOUN
easat-11491	286	8	o	o	NOUN
easat-11491	286	9	performance	performance	NOUN
easat-11491	286	10	trend	trend	NOUN
easat-11491	286	11	analysis	analysis	NOUN
easat-11491	286	12	o	o	NOUN
easat-11491	286	13	continuous	continuous	ADJ
easat-11491	286	14	health	health	NOUN
easat-11491	286	15	monitoring	monitoring	NOUN
easat-11491	286	16	of	of	ADP
easat-11491	286	17	services	service	NOUN
easat-11491	286	18	o	o	X
easat-11491	286	19	early	early	ADJ
easat-11491	286	20	warnings	warning	NOUN
easat-11491	286	21	based	base	VERB
easat-11491	286	22	on	on	ADP
easat-11491	286	23	kpis	kpis	PROPN
easat-11491	286	24	reduction	reduction	NOUN
easat-11491	286	25	of	of	ADP
easat-11491	286	26	incidents	incident	NOUN
easat-11491	286	27	bejarano	bejarano	PROPN
easat-11491	286	28	,	,	PUNCT
easat-11491	286	29	et	et	PROPN
easat-11491	286	30	al	al	PROPN
easat-11491	286	31	.	.	PUNCT
easat-11491	287	1	[	[	X
easat-11491	287	2	10	10	NUM
easat-11491	287	3	]	]	X
easat-11491	287	4	;	;	PUNCT
easat-11491	287	5	dzemydienė	dzemydienė	PROPN
easat-11491	287	6	,	,	PUNCT
easat-11491	287	7	et	et	PROPN
easat-11491	287	8	al	al	PROPN
easat-11491	287	9	.	.	PUNCT
easat-11491	288	1	[	[	X
easat-11491	288	2	11	11	NUM
easat-11491	288	3	]	]	PUNCT
easat-11491	288	4	;	;	PUNCT
easat-11491	288	5	baptista	baptista	PROPN
easat-11491	288	6	and	and	CCONJ
easat-11491	288	7	barata	barata	PROPN
easat-11491	289	1	[	[	X
easat-11491	289	2	27	27	NUM
easat-11491	289	3	]	]	X
easat-11491	289	4	;	;	PUNCT
easat-11491	289	5	mutuku	mutuku	PROPN
easat-11491	289	6	,	,	PUNCT
easat-11491	289	7	et	et	PROPN
easat-11491	289	8	al	al	PROPN
easat-11491	289	9	.	.	PUNCT
easat-11491	290	1	[	[	X
easat-11491	290	2	45	45	NUM
easat-11491	290	3	]	]	PUNCT
easat-11491	290	4	;	;	PUNCT
easat-11491	290	5	and	and	CCONJ
easat-11491	290	6	tae	tae	NOUN
easat-11491	290	7	and	and	CCONJ
easat-11491	290	8	hung	hang	VERB
easat-11491	290	9	[	[	X
easat-11491	290	10	52	52	NUM
easat-11491	290	11	]	]	PUNCT
easat-11491	290	12	advanced	advanced	ADJ
easat-11491	290	13	automation	automation	NOUN
easat-11491	290	14	o	o	NOUN
easat-11491	290	15	automated	automate	VERB
easat-11491	290	16	orchestration	orchestration	NOUN
easat-11491	290	17	of	of	ADP
easat-11491	290	18	responses	response	NOUN
easat-11491	290	19	o	o	NOUN
easat-11491	290	20	self	self	NOUN
easat-11491	290	21	-	-	PUNCT
easat-11491	290	22	remediation	remediation	NOUN
easat-11491	290	23	of	of	ADP
easat-11491	290	24	known	know	VERB
easat-11491	290	25	incidents	incident	NOUN
easat-11491	290	26	o	o	NOUN
easat-11491	290	27	chatbots	chatbot	NOUN
easat-11491	290	28	for	for	ADP
easat-11491	290	29	frequently	frequently	ADV
easat-11491	290	30	asked	ask	VERB
easat-11491	290	31	questions	question	NOUN
easat-11491	290	32	improvement	improvement	NOUN
easat-11491	290	33	in	in	ADP
easat-11491	290	34	mttr	mttr	NOUN
easat-11491	290	35	dzemydienė	dzemydienė	PROPN
easat-11491	290	36	,	,	PUNCT
easat-11491	290	37	et	et	PROPN
easat-11491	290	38	al	al	PROPN
easat-11491	290	39	.	.	PUNCT
easat-11491	291	1	[	[	X
easat-11491	291	2	11	11	NUM
easat-11491	291	3	]	]	X
easat-11491	291	4	;	;	PUNCT
easat-11491	291	5	teguh	teguh	ADJ
easat-11491	291	6	,	,	PUNCT
easat-11491	291	7	et	et	PROPN
easat-11491	291	8	al	al	PROPN
easat-11491	291	9	.	.	PUNCT
easat-11491	292	1	[	[	X
easat-11491	292	2	37	37	NUM
easat-11491	292	3	]	]	X
easat-11491	292	4	;	;	PUNCT
easat-11491	292	5	permatasari	permatasari	X
easat-11491	292	6	,	,	PUNCT
easat-11491	292	7	et	et	PROPN
easat-11491	292	8	al	al	PROPN
easat-11491	292	9	.	.	PUNCT
easat-11491	293	1	[	[	X
easat-11491	293	2	28	28	NUM
easat-11491	293	3	]	]	X
easat-11491	293	4	;	;	PUNCT
easat-11491	293	5	tae	tae	PROPN
easat-11491	293	6	and	and	CCONJ
easat-11491	293	7	hung	hang	VERB
easat-11491	293	8	[	[	X
easat-11491	293	9	52	52	NUM
easat-11491	293	10	]	]	PUNCT
easat-11491	293	11	and	and	CCONJ
easat-11491	293	12	ketata	ketata	NOUN
easat-11491	293	13	,	,	PUNCT
easat-11491	293	14	et	et	PROPN
easat-11491	293	15	al	al	PROPN
easat-11491	293	16	.	.	PUNCT
easat-11491	294	1	[	[	X
easat-11491	294	2	55	55	NUM
easat-11491	294	3	]	]	PUNCT
easat-11491	294	4	root	root	NOUN
easat-11491	294	5	cause	cause	VERB
easat-11491	294	6	analysis	analysis	NOUN
easat-11491	294	7	o	o	NOUN
easat-11491	294	8	problem	problem	NOUN
easat-11491	294	9	trend	trend	NOUN
easat-11491	294	10	analysis	analysis	NOUN
easat-11491	294	11	o	o	X
easat-11491	294	12	post	post	ADJ
easat-11491	294	13	-	-	ADJ
easat-11491	294	14	implementation	implementation	ADJ
easat-11491	294	15	reviews	review	NOUN
easat-11491	294	16	reduction	reduction	NOUN
easat-11491	294	17	of	of	ADP
easat-11491	294	18	recurring	recur	VERB
easat-11491	294	19	problems	problem	NOUN
easat-11491	294	20	rahmasari	rahmasari	PROPN
easat-11491	294	21	,	,	PUNCT
easat-11491	294	22	et	et	PROPN
easat-11491	294	23	al	al	PROPN
easat-11491	294	24	.	.	PUNCT
easat-11491	295	1	[	[	X
easat-11491	295	2	1	1	NUM
easat-11491	295	3	]	]	PUNCT
easat-11491	295	4	;	;	PUNCT
easat-11491	295	5	auth	auth	NOUN
easat-11491	295	6	and	and	CCONJ
easat-11491	295	7	jokisch	jokisch	VERB
easat-11491	295	8	[	[	X
easat-11491	295	9	17	17	NUM
easat-11491	295	10	]	]	PUNCT
easat-11491	295	11	;	;	PUNCT
easat-11491	295	12	baptista	baptista	PROPN
easat-11491	295	13	and	and	CCONJ
easat-11491	295	14	barata	barata	PROPN
easat-11491	295	15	[	[	X
easat-11491	295	16	27	27	NUM
easat-11491	295	17	]	]	PUNCT
easat-11491	295	18	;	;	PUNCT
easat-11491	295	19	woo	woo	PROPN
easat-11491	295	20	,	,	PUNCT
easat-11491	295	21	et	et	PROPN
easat-11491	295	22	al	al	PROPN
easat-11491	295	23	.	.	PUNCT
easat-11491	296	1	[	[	X
easat-11491	296	2	6	6	NUM
easat-11491	296	3	]	]	PUNCT
easat-11491	296	4	,	,	PUNCT
easat-11491	296	5	and	and	CCONJ
easat-11491	296	6	ratnawati	ratnawati	PROPN
easat-11491	296	7	,	,	PUNCT
easat-11491	296	8	et	et	PROPN
easat-11491	296	9	al	al	PROPN
easat-11491	296	10	.	.	PUNCT
easat-11491	297	1	[	[	X
easat-11491	297	2	54	54	NUM
easat-11491	297	3	]	]	X
easat-11491	297	4	knowledge	knowledge	NOUN
easat-11491	297	5	management	management	NOUN
easat-11491	297	6	o	o	PROPN
easat-11491	297	7	updated	update	VERB
easat-11491	297	8	knowledge	knowledge	NOUN
easat-11491	297	9	base	base	NOUN
easat-11491	297	10	o	o	NOUN
easat-11491	297	11	known	known	ADJ
easat-11491	297	12	and	and	CCONJ
easat-11491	297	13	accessible	accessible	ADJ
easat-11491	297	14	solutions	solution	NOUN
easat-11491	297	15	o	o	NOUN
easat-11491	297	16	documented	document	VERB
easat-11491	297	17	lessons	lesson	NOUN
easat-11491	297	18	learned	learn	VERB
easat-11491	297	19	improved	improve	VERB
easat-11491	297	20	first	first	ADJ
easat-11491	297	21	contact	contact	NOUN
easat-11491	297	22	resolution	resolution	NOUN
easat-11491	297	23	kahfi	kahfi	NOUN
easat-11491	297	24	and	and	CCONJ
easat-11491	297	25	legowo	legowo	NOUN
easat-11491	298	1	[	[	X
easat-11491	298	2	4	4	NUM
easat-11491	298	3	]	]	PUNCT
easat-11491	298	4	;	;	PUNCT
easat-11491	298	5	rojas	rojas	PROPN
easat-11491	298	6	adames	adames	PROPN
easat-11491	298	7	and	and	CCONJ
easat-11491	298	8	medina	medina	PROPN
easat-11491	298	9	rojas	rojas	PROPN
easat-11491	299	1	[	[	X
easat-11491	299	2	5	5	NUM
easat-11491	299	3	]	]	PUNCT
easat-11491	299	4	;	;	PUNCT
easat-11491	299	5	auth	auth	NOUN
easat-11491	299	6	and	and	CCONJ
easat-11491	299	7	jokisch	jokisch	VERB
easat-11491	299	8	[	[	X
easat-11491	299	9	17	17	NUM
easat-11491	299	10	]	]	PUNCT
easat-11491	299	11	and	and	CCONJ
easat-11491	299	12	woo	woo	PROPN
easat-11491	299	13	,	,	PUNCT
easat-11491	299	14	et	et	PROPN
easat-11491	299	15	al	al	PROPN
easat-11491	299	16	.	.	PUNCT
easat-11491	300	1	[	[	X
easat-11491	300	2	6	6	NUM
easat-11491	300	3	]	]	SYM
easat-11491	300	4	capacity	capacity	NOUN
easat-11491	300	5	planning	plan	VERB
easat-11491	300	6	o	o	NOUN
easat-11491	300	7	predictive	predictive	ADJ
easat-11491	300	8	demand	demand	NOUN
easat-11491	300	9	modeling	model	VERB
easat-11491	300	10	o	o	PROPN
easat-11491	300	11	automatic	automatic	ADJ
easat-11491	300	12	resource	resource	NOUN
easat-11491	300	13	scaling	scale	VERB
easat-11491	300	14	o	o	NOUN
easat-11491	300	15	bottleneck	bottleneck	NOUN
easat-11491	300	16	analysis	analysis	NOUN
easat-11491	300	17	resource	resource	NOUN
easat-11491	300	18	optimization	optimization	NOUN
easat-11491	300	19	vinaja	vinaja	NOUN
easat-11491	301	1	[	[	X
easat-11491	301	2	3	3	NUM
easat-11491	301	3	]	]	PUNCT
easat-11491	301	4	;	;	PUNCT
easat-11491	301	5	basar	basar	PROPN
easat-11491	302	1	[	[	X
easat-11491	302	2	8	8	NUM
easat-11491	302	3	]	]	X
easat-11491	302	4	;	;	PUNCT
easat-11491	302	5	mutuku	mutuku	PROPN
easat-11491	302	6	et	et	PROPN
easat-11491	302	7	al	al	PROPN
easat-11491	302	8	.	.	PUNCT
easat-11491	303	1	[	[	X
easat-11491	303	2	45	45	NUM
easat-11491	303	3	]	]	PUNCT
easat-11491	303	4	and	and	CCONJ
easat-11491	303	5	dayal	dayal	NOUN
easat-11491	303	6	,	,	PUNCT
easat-11491	303	7	et	et	PROPN
easat-11491	303	8	al	al	PROPN
easat-11491	303	9	.	.	PUNCT
easat-11491	304	1	[	[	X
easat-11491	304	2	24	24	NUM
easat-11491	304	3	]	]	X
easat-11491	304	4	[	[	X
easat-11491	304	5	26	26	NUM
easat-11491	304	6	]	]	SYM
easat-11491	304	7	proactive	proactive	ADJ
easat-11491	304	8	risk	risk	NOUN
easat-11491	304	9	management	management	NOUN
easat-11491	304	10	o	o	NOUN
easat-11491	304	11	continuous	continuous	ADJ
easat-11491	304	12	vulnerability	vulnerability	NOUN
easat-11491	304	13	assessment	assessment	NOUN
easat-11491	304	14	o	o	NOUN
easat-11491	304	15	continuity	continuity	NOUN
easat-11491	304	16	drills	drill	VERB
easat-11491	304	17	o	o	NOUN
easat-11491	304	18	impact	impact	NOUN
easat-11491	304	19	analysis	analysis	NOUN
easat-11491	304	20	of	of	ADP
easat-11491	304	21	changes	change	NOUN
easat-11491	304	22	risk	risk	NOUN
easat-11491	304	23	reduction	reduction	NOUN
easat-11491	304	24	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	304	25	,	,	PUNCT
easat-11491	304	26	et	et	PROPN
easat-11491	304	27	al	al	PROPN
easat-11491	304	28	.	.	PUNCT
easat-11491	305	1	[	[	X
easat-11491	305	2	18	18	NUM
easat-11491	305	3	]	]	X
easat-11491	305	4	;	;	PUNCT
easat-11491	305	5	dayal	dayal	PROPN
easat-11491	305	6	,	,	PUNCT
easat-11491	305	7	et	et	PROPN
easat-11491	305	8	al	al	PROPN
easat-11491	305	9	.	.	PUNCT
easat-11491	306	1	[	[	X
easat-11491	306	2	24	24	NUM
easat-11491	306	3	]	]	PUNCT
easat-11491	306	4	;	;	PUNCT
easat-11491	306	5	basar	basar	X
easat-11491	307	1	[	[	X
easat-11491	307	2	8	8	NUM
easat-11491	307	3	]	]	PUNCT
easat-11491	307	4	;	;	PUNCT
easat-11491	307	5	barcelovalenzuela	barcelovalenzuela	NOUN
easat-11491	307	6	,	,	PUNCT
easat-11491	307	7	et	et	PROPN
easat-11491	307	8	al	al	PROPN
easat-11491	307	9	.	.	PUNCT
easat-11491	308	1	[	[	X
easat-11491	308	2	21	21	NUM
easat-11491	308	3	]	]	PUNCT
easat-11491	308	4	and	and	CCONJ
easat-11491	308	5	amorim	amorim	ADJ
easat-11491	308	6	,	,	PUNCT
easat-11491	308	7	et	et	PROPN
easat-11491	308	8	al	al	PROPN
easat-11491	308	9	.	.	PUNCT
easat-11491	309	1	[	[	X
easat-11491	309	2	56	56	NUM
easat-11491	309	3	]	]	SYM
easat-11491	309	4	table	table	NOUN
easat-11491	309	5	5	5	NUM
easat-11491	309	6	summarizes	summarize	NOUN
easat-11491	309	7	the	the	DET
easat-11491	309	8	main	main	ADJ
easat-11491	309	9	practices	practice	NOUN
easat-11491	309	10	identified	identify	VERB
easat-11491	309	11	for	for	ADP
easat-11491	309	12	transforming	transform	VERB
easat-11491	309	13	itsm	itsm	NOUN
easat-11491	309	14	management	management	NOUN
easat-11491	309	15	from	from	ADP
easat-11491	309	16	a	a	DET
easat-11491	309	17	reactive	reactive	NOUN
easat-11491	309	18	to	to	ADP
easat-11491	309	19	a	a	DET
easat-11491	309	20	proactive	proactive	ADJ
easat-11491	309	21	approach	approach	NOUN
easat-11491	309	22	,	,	PUNCT
easat-11491	309	23	organized	organize	VERB
easat-11491	309	24	by	by	ADP
easat-11491	309	25	key	key	ADJ
easat-11491	309	26	capabilities	capability	NOUN
easat-11491	309	27	.	.	PUNCT
easat-11491	310	1	the	the	DET
easat-11491	310	2	analysis	analysis	NOUN
easat-11491	310	3	reveals	reveal	VERB
easat-11491	310	4	that	that	SCONJ
easat-11491	310	5	advanced	advanced	ADJ
easat-11491	310	6	automation	automation	NOUN
easat-11491	310	7	and	and	CCONJ
easat-11491	310	8	predictive	predictive	ADJ
easat-11491	310	9	monitoring	monitoring	NOUN
easat-11491	310	10	are	be	AUX
easat-11491	310	11	the	the	DET
easat-11491	310	12	fundamental	fundamental	ADJ
easat-11491	310	13	pillars	pillar	NOUN
easat-11491	310	14	for	for	ADP
easat-11491	310	15	enabling	enable	VERB
easat-11491	310	16	proactivity	proactivity	NOUN
easat-11491	310	17	,	,	PUNCT
easat-11491	310	18	showing	show	VERB
easat-11491	310	19	reductions	reduction	NOUN
easat-11491	310	20	of	of	ADP
easat-11491	310	21	up	up	ADP
easat-11491	310	22	to	to	PART
easat-11491	310	23	60	60	NUM
easat-11491	310	24	%	%	NOUN
easat-11491	310	25	in	in	ADP
easat-11491	310	26	mean	mean	ADJ
easat-11491	310	27	time	time	NOUN
easat-11491	310	28	to	to	ADP
easat-11491	310	29	resolution	resolution	NOUN
easat-11491	310	30	(	(	PUNCT
easat-11491	310	31	mttr	mttr	NOUN
easat-11491	310	32	)	)	PUNCT
easat-11491	311	1	[	[	X
easat-11491	311	2	37	37	NUM
easat-11491	311	3	,	,	PUNCT
easat-11491	311	4	52	52	NUM
easat-11491	311	5	]	]	PUNCT
easat-11491	311	6	and	and	CCONJ
easat-11491	311	7	45	45	NUM
easat-11491	311	8	%	%	NOUN
easat-11491	311	9	in	in	ADP
easat-11491	311	10	recurring	recur	VERB
easat-11491	311	11	incidents	incident	NOUN
easat-11491	312	1	[	[	X
easat-11491	312	2	10	10	NUM
easat-11491	312	3	,	,	PUNCT
easat-11491	312	4	45	45	NUM
easat-11491	312	5	]	]	PUNCT
easat-11491	312	6	.	.	PUNCT
easat-11491	313	1	the	the	DET
easat-11491	313	2	practices	practice	NOUN
easat-11491	313	3	are	be	AUX
easat-11491	313	4	structured	structure	VERB
easat-11491	313	5	around	around	ADP
easat-11491	313	6	six	six	NUM
easat-11491	313	7	strategic	strategic	ADJ
easat-11491	313	8	capabilities	capability	NOUN
easat-11491	313	9	,	,	PUNCT
easat-11491	313	10	where	where	SCONJ
easat-11491	313	11	knowledge	knowledge	NOUN
easat-11491	313	12	management	management	NOUN
easat-11491	313	13	emerges	emerge	VERB
easat-11491	313	14	as	as	ADP
easat-11491	313	15	a	a	DET
easat-11491	313	16	critical	critical	ADJ
easat-11491	313	17	facilitator	facilitator	NOUN
easat-11491	313	18	for	for	ADP
easat-11491	313	19	first	first	ADJ
easat-11491	313	20	-	-	PUNCT
easat-11491	313	21	contact	contact	NOUN
easat-11491	313	22	resolution	resolution	NOUN
easat-11491	313	23	[	[	X
easat-11491	313	24	4	4	NUM
easat-11491	313	25	,	,	PUNCT
easat-11491	313	26	5	5	NUM
easat-11491	313	27	,	,	PUNCT
easat-11491	313	28	17	17	NUM
easat-11491	313	29	]	]	PUNCT
easat-11491	313	30	while	while	SCONJ
easat-11491	313	31	root	root	NOUN
easat-11491	313	32	cause	cause	VERB
easat-11491	313	33	analysis	analysis	NOUN
easat-11491	313	34	demonstrates	demonstrate	VERB
easat-11491	313	35	a	a	DET
easat-11491	313	36	significant	significant	ADJ
easat-11491	313	37	impact	impact	NOUN
easat-11491	313	38	(	(	PUNCT
easat-11491	313	39	35	35	NUM
easat-11491	313	40	%	%	NOUN
easat-11491	313	41	reduction	reduction	NOUN
easat-11491	313	42	)	)	PUNCT
easat-11491	313	43	on	on	ADP
easat-11491	313	44	recurring	recur	VERB
easat-11491	313	45	problems	problem	NOUN
easat-11491	313	46	[	[	X
easat-11491	313	47	1	1	NUM
easat-11491	313	48	,	,	PUNCT
easat-11491	313	49	17	17	NUM
easat-11491	313	50	,	,	PUNCT
easat-11491	313	51	27	27	NUM
easat-11491	313	52	]	]	PUNCT
easat-11491	313	53	.	.	PUNCT
easat-11491	314	1	capacity	capacity	NOUN
easat-11491	314	2	planning	plan	VERB
easat-11491	314	3	[	[	X
easat-11491	314	4	3	3	NUM
easat-11491	314	5	,	,	PUNCT
easat-11491	314	6	8	8	NUM
easat-11491	314	7	,	,	PUNCT
easat-11491	314	8	45	45	NUM
easat-11491	314	9	]	]	PUNCT
easat-11491	314	10	and	and	CCONJ
easat-11491	314	11	risk	risk	NOUN
easat-11491	314	12	management	management	NOUN
easat-11491	314	13	,	,	PUNCT
easat-11491	314	14	proactive	proactive	ADJ
easat-11491	314	15	[	[	X
easat-11491	314	16	8	8	NUM
easat-11491	314	17	,	,	PUNCT
easat-11491	314	18	18	18	NUM
easat-11491	314	19	,	,	PUNCT
easat-11491	314	20	24	24	NUM
easat-11491	314	21	]	]	PUNCT
easat-11491	314	22	,	,	PUNCT
easat-11491	314	23	complete	complete	VERB
easat-11491	314	24	the	the	DET
easat-11491	314	25	framework	framework	NOUN
easat-11491	314	26	,	,	PUNCT
easat-11491	314	27	addressing	address	VERB
easat-11491	314	28	preventive	preventive	ADJ
easat-11491	314	29	dimensions	dimension	NOUN
easat-11491	314	30	of	of	ADP
easat-11491	314	31	escalation	escalation	NOUN
easat-11491	314	32	and	and	CCONJ
easat-11491	314	33	vulnerabilities	vulnerability	NOUN
easat-11491	314	34	.	.	PUNCT
easat-11491	315	1	data	datum	NOUN
easat-11491	315	2	shows	show	VERB
easat-11491	315	3	that	that	SCONJ
easat-11491	315	4	organizations	organization	NOUN
easat-11491	315	5	implementing	implement	VERB
easat-11491	315	6	these	these	DET
easat-11491	315	7	practices	practice	NOUN
easat-11491	315	8	in	in	ADP
easat-11491	315	9	an	an	DET
easat-11491	315	10	integrated	integrate	VERB
easat-11491	315	11	manner	manner	NOUN
easat-11491	315	12	achieve	achieve	VERB
easat-11491	315	13	substantial	substantial	ADJ
easat-11491	315	14	improvements	improvement	NOUN
easat-11491	315	15	in	in	ADP
easat-11491	315	16	service	service	NOUN
easat-11491	315	17	availability	availability	NOUN
easat-11491	315	18	(	(	PUNCT
easat-11491	315	19	15	15	NUM
easat-11491	315	20	-	-	SYM
easat-11491	315	21	25	25	NUM
easat-11491	315	22	%	%	NOUN
easat-11491	315	23	)	)	PUNCT
easat-11491	316	1	[	[	X
easat-11491	316	2	24	24	NUM
easat-11491	316	3	,	,	PUNCT
easat-11491	316	4	45	45	NUM
easat-11491	316	5	]	]	PUNCT
easat-11491	316	6	and	and	CCONJ
easat-11491	316	7	operational	operational	ADJ
easat-11491	316	8	efficiency	efficiency	NOUN
easat-11491	316	9	.	.	PUNCT
easat-11491	317	1	sectors	sector	NOUN
easat-11491	317	2	37	37	NUM
easat-11491	317	3	edelweiss	edelweiss	PROPN
easat-11491	317	4	applied	apply	VERB
easat-11491	317	5	science	science	NOUN
easat-11491	317	6	and	and	CCONJ
easat-11491	317	7	technology	technology	NOUN
easat-11491	317	8	issn	issn	PROPN
easat-11491	317	9	:	:	PUNCT
easat-11491	317	10	2576	2576	NUM
easat-11491	317	11	-	-	SYM
easat-11491	317	12	8484	8484	NUM
easat-11491	317	13	vol	vol	NOUN
easat-11491	317	14	.	.	PROPN
easat-11491	318	1	10	10	NUM
easat-11491	318	2	,	,	PUNCT
easat-11491	318	3	no	no	INTJ
easat-11491	318	4	.	.	NOUN
easat-11491	318	5	1	1	NUM
easat-11491	318	6	:	:	SYM
easat-11491	318	7	27	27	NUM
easat-11491	318	8	-	-	SYM
easat-11491	318	9	40	40	NUM
easat-11491	318	10	,	,	PUNCT
easat-11491	318	11	2026	2026	NUM
easat-11491	318	12	doi	doi	NOUN
easat-11491	318	13	:	:	PUNCT
easat-11491	318	14	10.55214/2576	10.55214/2576	NUM
easat-11491	318	15	-	-	PUNCT
easat-11491	318	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	318	17	©	©	ADP
easat-11491	318	18	2026	2026	NUM
easat-11491	318	19	by	by	ADP
easat-11491	318	20	the	the	DET
easat-11491	318	21	authors	author	NOUN
easat-11491	318	22	;	;	PUNCT
easat-11491	318	23	licensee	licensee	PROPN
easat-11491	318	24	learning	learning	NOUN
easat-11491	318	25	gate	gate	NOUN
easat-11491	318	26	such	such	ADJ
easat-11491	318	27	as	as	ADP
easat-11491	318	28	finance	finance	NOUN
easat-11491	318	29	[	[	X
easat-11491	318	30	10	10	NUM
easat-11491	318	31	,	,	PUNCT
easat-11491	318	32	45	45	NUM
easat-11491	318	33	]	]	PUNCT
easat-11491	318	34	and	and	CCONJ
easat-11491	318	35	telecommunications	telecommunication	NOUN
easat-11491	319	1	[	[	X
easat-11491	319	2	37	37	NUM
easat-11491	319	3	,	,	PUNCT
easat-11491	319	4	52	52	NUM
easat-11491	319	5	]	]	PUNCT
easat-11491	319	6	report	report	NOUN
easat-11491	319	7	the	the	DET
easat-11491	319	8	greatest	great	ADJ
easat-11491	319	9	benefits	benefit	NOUN
easat-11491	319	10	,	,	PUNCT
easat-11491	319	11	particularly	particularly	ADV
easat-11491	319	12	in	in	ADP
easat-11491	319	13	highly	highly	ADV
easat-11491	319	14	complex	complex	ADJ
easat-11491	319	15	technological	technological	ADJ
easat-11491	319	16	environments	environment	NOUN
easat-11491	319	17	where	where	SCONJ
easat-11491	319	18	early	early	ADJ
easat-11491	319	19	detection	detection	NOUN
easat-11491	319	20	and	and	CCONJ
easat-11491	319	21	self	self	NOUN
easat-11491	319	22	-	-	PUNCT
easat-11491	319	23	remediation	remediation	NOUN
easat-11491	319	24	directly	directly	ADV
easat-11491	319	25	impact	impact	NOUN
easat-11491	319	26	user	user	NOUN
easat-11491	319	27	experience	experience	NOUN
easat-11491	319	28	and	and	CCONJ
easat-11491	319	29	business	business	NOUN
easat-11491	319	30	continuity	continuity	NOUN
easat-11491	319	31	.	.	PUNCT
easat-11491	320	1	integration	integration	NOUN
easat-11491	320	2	with	with	ADP
easat-11491	320	3	devops	devop	NOUN
easat-11491	320	4	approaches	approach	VERB
easat-11491	320	5	[	[	X
easat-11491	320	6	11	11	NUM
easat-11491	320	7	,	,	PUNCT
easat-11491	320	8	28	28	NUM
easat-11491	320	9	]	]	PUNCT
easat-11491	320	10	and	and	CCONJ
easat-11491	320	11	the	the	DET
easat-11491	320	12	application	application	NOUN
easat-11491	320	13	of	of	ADP
easat-11491	320	14	ai	ai	NOUN
easat-11491	320	15	/	/	SYM
easat-11491	320	16	ml	ml	PROPN
easat-11491	320	17	[	[	X
easat-11491	320	18	10	10	NUM
easat-11491	320	19	,	,	PUNCT
easat-11491	320	20	11	11	NUM
easat-11491	320	21	]	]	PUNCT
easat-11491	320	22	are	be	AUX
easat-11491	320	23	emerging	emerge	VERB
easat-11491	320	24	as	as	ADP
easat-11491	320	25	key	key	ADJ
easat-11491	320	26	trends	trend	NOUN
easat-11491	320	27	for	for	ADP
easat-11491	320	28	proactivity	proactivity	NOUN
easat-11491	320	29	in	in	ADP
easat-11491	320	30	modern	modern	ADJ
easat-11491	320	31	environments	environment	NOUN
easat-11491	320	32	.	.	PUNCT
easat-11491	321	1	5	5	X
easat-11491	321	2	.	.	PUNCT
easat-11491	321	3	final	final	ADJ
easat-11491	321	4	discussion	discussion	NOUN
easat-11491	321	5	and	and	CCONJ
easat-11491	321	6	future	future	ADJ
easat-11491	321	7	work	work	NOUN
easat-11491	321	8	the	the	DET
easat-11491	321	9	results	result	NOUN
easat-11491	321	10	of	of	ADP
easat-11491	321	11	this	this	DET
easat-11491	321	12	systematic	systematic	ADJ
easat-11491	321	13	review	review	NOUN
easat-11491	321	14	reveal	reveal	VERB
easat-11491	321	15	that	that	SCONJ
easat-11491	321	16	the	the	DET
easat-11491	321	17	problems	problem	NOUN
easat-11491	321	18	in	in	ADP
easat-11491	321	19	adopting	adopt	VERB
easat-11491	321	20	itsm	itsm	NOUN
easat-11491	321	21	models	model	NOUN
easat-11491	321	22	are	be	AUX
easat-11491	321	23	systemic	systemic	ADJ
easat-11491	321	24	and	and	CCONJ
easat-11491	321	25	multifaceted	multifaceted	ADJ
easat-11491	321	26	,	,	PUNCT
easat-11491	321	27	transcending	transcend	VERB
easat-11491	321	28	mere	mere	ADJ
easat-11491	321	29	technical	technical	ADJ
easat-11491	321	30	difficulties	difficulty	NOUN
easat-11491	321	31	.	.	PUNCT
easat-11491	322	1	the	the	DET
easat-11491	322	2	predominance	predominance	NOUN
easat-11491	322	3	of	of	ADP
easat-11491	322	4	organizational	organizational	ADJ
easat-11491	322	5	and	and	CCONJ
easat-11491	322	6	strategic	strategic	ADJ
easat-11491	322	7	challenges	challenge	NOUN
easat-11491	322	8	over	over	ADP
easat-11491	322	9	technical	technical	ADJ
easat-11491	322	10	ones	one	NOUN
easat-11491	322	11	suggests	suggest	VERB
easat-11491	322	12	that	that	SCONJ
easat-11491	322	13	successful	successful	ADJ
easat-11491	322	14	adoption	adoption	NOUN
easat-11491	322	15	depends	depend	VERB
easat-11491	322	16	less	less	ADJ
easat-11491	322	17	on	on	ADP
easat-11491	322	18	the	the	DET
easat-11491	322	19	choice	choice	NOUN
easat-11491	322	20	of	of	ADP
easat-11491	322	21	framework	framework	NOUN
easat-11491	322	22	and	and	CCONJ
easat-11491	322	23	more	more	ADJ
easat-11491	322	24	on	on	ADP
easat-11491	322	25	change	change	NOUN
easat-11491	322	26	management	management	NOUN
easat-11491	322	27	capabilities	capability	NOUN
easat-11491	322	28	and	and	CCONJ
easat-11491	322	29	strategic	strategic	ADJ
easat-11491	322	30	alignment	alignment	NOUN
easat-11491	322	31	.	.	PUNCT
easat-11491	323	1	resistance	resistance	NOUN
easat-11491	323	2	to	to	ADP
easat-11491	323	3	cultural	cultural	ADJ
easat-11491	323	4	change	change	NOUN
easat-11491	323	5	(	(	PUNCT
easat-11491	323	6	82	82	NUM
easat-11491	323	7	%	%	NOUN
easat-11491	323	8	)	)	PUNCT
easat-11491	323	9	and	and	CCONJ
easat-11491	323	10	a	a	DET
easat-11491	323	11	lack	lack	NOUN
easat-11491	323	12	of	of	ADP
easat-11491	323	13	managerial	managerial	ADJ
easat-11491	323	14	commitment	commitment	NOUN
easat-11491	323	15	(	(	PUNCT
easat-11491	323	16	78	78	NUM
easat-11491	323	17	%	%	NOUN
easat-11491	323	18	)	)	PUNCT
easat-11491	323	19	emerge	emerge	VERB
easat-11491	323	20	as	as	ADP
easat-11491	323	21	critical	critical	ADJ
easat-11491	323	22	barriers	barrier	NOUN
easat-11491	323	23	,	,	PUNCT
easat-11491	323	24	consistent	consistent	ADJ
easat-11491	323	25	with	with	ADP
easat-11491	323	26	previous	previous	ADJ
easat-11491	323	27	studies	study	NOUN
easat-11491	323	28	highlighting	highlight	VERB
easat-11491	323	29	the	the	DET
easat-11491	323	30	importance	importance	NOUN
easat-11491	323	31	of	of	ADP
easat-11491	323	32	"	"	PUNCT
easat-11491	323	33	soft	soft	ADJ
easat-11491	323	34	"	"	PUNCT
easat-11491	323	35	factors	factor	NOUN
easat-11491	323	36	in	in	ADP
easat-11491	323	37	digital	digital	ADJ
easat-11491	323	38	transformations	transformation	NOUN
easat-11491	323	39	.	.	PUNCT
easat-11491	324	1	however	however	ADV
easat-11491	324	2	,	,	PUNCT
easat-11491	324	3	the	the	DET
easat-11491	324	4	taxonomy	taxonomy	NOUN
easat-11491	324	5	clarifies	clarify	VERB
easat-11491	324	6	this	this	DET
easat-11491	324	7	understanding	understanding	NOUN
easat-11491	324	8	by	by	ADP
easat-11491	324	9	demonstrating	demonstrate	VERB
easat-11491	324	10	how	how	SCONJ
easat-11491	324	11	these	these	DET
easat-11491	324	12	issues	issue	NOUN
easat-11491	324	13	intertwine	intertwine	VERB
easat-11491	324	14	with	with	ADP
easat-11491	324	15	resource	resource	NOUN
easat-11491	324	16	and	and	CCONJ
easat-11491	324	17	operational	operational	ADJ
easat-11491	324	18	challenges	challenge	NOUN
easat-11491	324	19	,	,	PUNCT
easat-11491	324	20	creating	create	VERB
easat-11491	324	21	cycles	cycle	NOUN
easat-11491	324	22	of	of	ADP
easat-11491	324	23	failure	failure	NOUN
easat-11491	324	24	that	that	PRON
easat-11491	324	25	perpetuate	perpetuate	VERB
easat-11491	324	26	fragmented	fragmented	ADJ
easat-11491	324	27	implementations	implementation	NOUN
easat-11491	324	28	.	.	PUNCT
easat-11491	325	1	while	while	SCONJ
easat-11491	325	2	previous	previous	ADJ
easat-11491	325	3	research	research	NOUN
easat-11491	325	4	focused	focus	VERB
easat-11491	325	5	on	on	ADP
easat-11491	325	6	the	the	DET
easat-11491	325	7	technical	technical	ADJ
easat-11491	325	8	complexity	complexity	NOUN
easat-11491	325	9	of	of	ADP
easat-11491	325	10	frameworks	framework	NOUN
easat-11491	325	11	[	[	X
easat-11491	325	12	8	8	NUM
easat-11491	325	13	,	,	PUNCT
easat-11491	325	14	18	18	NUM
easat-11491	325	15	]	]	PUNCT
easat-11491	325	16	,	,	PUNCT
easat-11491	325	17	the	the	DET
easat-11491	325	18	results	result	NOUN
easat-11491	325	19	reveal	reveal	VERB
easat-11491	325	20	a	a	DET
easat-11491	325	21	shift	shift	NOUN
easat-11491	325	22	,	,	PUNCT
easat-11491	325	23	as	as	ADP
easat-11491	325	24	agile	agile	ADJ
easat-11491	325	25	-	-	PUNCT
easat-11491	325	26	itsm	itsm	NOUN
easat-11491	325	27	integration	integration	NOUN
easat-11491	325	28	(	(	PUNCT
easat-11491	325	29	45	45	NUM
easat-11491	325	30	%	%	NOUN
easat-11491	325	31	)	)	PUNCT
easat-11491	325	32	and	and	CCONJ
easat-11491	325	33	it	it	PRON
easat-11491	325	34	/	/	SYM
easat-11491	325	35	ot	ot	ADJ
easat-11491	325	36	convergence	convergence	NOUN
easat-11491	325	37	(	(	PUNCT
easat-11491	325	38	35	35	NUM
easat-11491	325	39	%	%	NOUN
easat-11491	325	40	)	)	PUNCT
easat-11491	325	41	now	now	ADV
easat-11491	325	42	represent	represent	VERB
easat-11491	325	43	new	new	ADJ
easat-11491	325	44	challenges	challenge	NOUN
easat-11491	325	45	that	that	PRON
easat-11491	325	46	demand	demand	VERB
easat-11491	325	47	fundamental	fundamental	ADJ
easat-11491	325	48	adaptations	adaptation	NOUN
easat-11491	325	49	to	to	ADP
easat-11491	325	50	traditional	traditional	ADJ
easat-11491	325	51	models	model	NOUN
easat-11491	325	52	.	.	PUNCT
easat-11491	326	1	this	this	PRON
easat-11491	326	2	suggests	suggest	VERB
easat-11491	326	3	that	that	SCONJ
easat-11491	326	4	itsm	itsm	NOUN
easat-11491	326	5	frameworks	framework	NOUN
easat-11491	326	6	must	must	AUX
easat-11491	326	7	evolve	evolve	VERB
easat-11491	326	8	toward	toward	ADP
easat-11491	326	9	greater	great	ADJ
easat-11491	326	10	flexibility	flexibility	NOUN
easat-11491	326	11	and	and	CCONJ
easat-11491	326	12	integration	integration	NOUN
easat-11491	326	13	with	with	ADP
easat-11491	326	14	modern	modern	ADJ
easat-11491	326	15	development	development	NOUN
easat-11491	326	16	methodologies	methodology	NOUN
easat-11491	326	17	.	.	PUNCT
easat-11491	327	1	on	on	ADP
easat-11491	327	2	the	the	DET
easat-11491	327	3	other	other	ADJ
easat-11491	327	4	hand	hand	NOUN
easat-11491	327	5	,	,	PUNCT
easat-11491	327	6	the	the	DET
easat-11491	327	7	shortage	shortage	NOUN
easat-11491	327	8	of	of	ADP
easat-11491	327	9	specialized	specialized	ADJ
easat-11491	327	10	talent	talent	NOUN
easat-11491	327	11	(	(	PUNCT
easat-11491	327	12	71	71	NUM
easat-11491	327	13	%	%	NOUN
easat-11491	327	14	)	)	PUNCT
easat-11491	327	15	outweighs	outweigh	VERB
easat-11491	327	16	financial	financial	ADJ
easat-11491	327	17	limitations	limitation	NOUN
easat-11491	327	18	(	(	PUNCT
easat-11491	327	19	67	67	NUM
easat-11491	327	20	%	%	NOUN
easat-11491	327	21	)	)	PUNCT
easat-11491	327	22	,	,	PUNCT
easat-11491	327	23	a	a	DET
easat-11491	327	24	finding	finding	NOUN
easat-11491	327	25	that	that	PRON
easat-11491	327	26	contrasts	contrast	VERB
easat-11491	327	27	with	with	ADP
easat-11491	327	28	previous	previous	ADJ
easat-11491	327	29	studies	study	NOUN
easat-11491	327	30	where	where	SCONJ
easat-11491	327	31	budget	budget	NOUN
easat-11491	327	32	was	be	AUX
easat-11491	327	33	the	the	DET
easat-11491	327	34	main	main	ADJ
easat-11491	327	35	barrier	barrier	NOUN
easat-11491	327	36	[	[	X
easat-11491	327	37	7	7	NUM
easat-11491	327	38	]	]	PUNCT
easat-11491	327	39	.	.	PUNCT
easat-11491	328	1	this	this	PRON
easat-11491	328	2	may	may	AUX
easat-11491	328	3	reflect	reflect	VERB
easat-11491	328	4	the	the	DET
easat-11491	328	5	increasing	increase	VERB
easat-11491	328	6	complexity	complexity	NOUN
easat-11491	328	7	of	of	ADP
easat-11491	328	8	technology	technology	NOUN
easat-11491	328	9	ecosystems	ecosystem	NOUN
easat-11491	328	10	and	and	CCONJ
easat-11491	328	11	the	the	DET
easat-11491	328	12	competitive	competitive	ADJ
easat-11491	328	13	demand	demand	NOUN
easat-11491	328	14	for	for	ADP
easat-11491	328	15	specialized	specialized	ADJ
easat-11491	328	16	itsm	itsm	NOUN
easat-11491	328	17	skills	skill	NOUN
easat-11491	328	18	.	.	PUNCT
easat-11491	329	1	the	the	DET
easat-11491	329	2	results	result	NOUN
easat-11491	329	3	demonstrate	demonstrate	VERB
easat-11491	329	4	that	that	SCONJ
easat-11491	329	5	success	success	NOUN
easat-11491	329	6	in	in	ADP
easat-11491	329	7	implementing	implement	VERB
easat-11491	329	8	itsm	itsm	NOUN
easat-11491	329	9	models	model	NOUN
easat-11491	329	10	requires	require	VERB
easat-11491	329	11	a	a	DET
easat-11491	329	12	holistic	holistic	ADJ
easat-11491	329	13	approach	approach	NOUN
easat-11491	329	14	that	that	PRON
easat-11491	329	15	simultaneously	simultaneously	ADV
easat-11491	329	16	addresses	address	VERB
easat-11491	329	17	strategic	strategic	ADJ
easat-11491	329	18	,	,	PUNCT
easat-11491	329	19	organizational	organizational	ADJ
easat-11491	329	20	,	,	PUNCT
easat-11491	329	21	technical	technical	ADJ
easat-11491	329	22	,	,	PUNCT
easat-11491	329	23	and	and	CCONJ
easat-11491	329	24	resource	resource	NOUN
easat-11491	329	25	dimensions	dimension	NOUN
easat-11491	329	26	.	.	PUNCT
easat-11491	330	1	regarding	regard	VERB
easat-11491	330	2	future	future	ADJ
easat-11491	330	3	work	work	NOUN
easat-11491	330	4	,	,	PUNCT
easat-11491	330	5	studies	study	NOUN
easat-11491	330	6	of	of	ADP
easat-11491	330	7	proactive	proactive	ADJ
easat-11491	330	8	methods	method	NOUN
easat-11491	330	9	using	use	VERB
easat-11491	330	10	ai	ai	NOUN
easat-11491	330	11	can	can	AUX
easat-11491	330	12	be	be	AUX
easat-11491	330	13	explored	explore	VERB
easat-11491	330	14	further	far	ADV
easat-11491	330	15	,	,	PUNCT
easat-11491	330	16	as	as	SCONJ
easat-11491	330	17	the	the	DET
easat-11491	330	18	literature	literature	NOUN
easat-11491	330	19	review	review	NOUN
easat-11491	330	20	reveals	reveal	VERB
easat-11491	330	21	that	that	SCONJ
easat-11491	330	22	ai	ai	VERB
easat-11491	330	23	adoption	adoption	NOUN
easat-11491	330	24	in	in	ADP
easat-11491	330	25	itsm	itsm	NOUN
easat-11491	330	26	is	be	AUX
easat-11491	330	27	in	in	ADP
easat-11491	330	28	its	its	PRON
easat-11491	330	29	early	early	ADJ
easat-11491	330	30	stages	stage	NOUN
easat-11491	330	31	,	,	PUNCT
easat-11491	330	32	with	with	ADP
easat-11491	330	33	only	only	ADV
easat-11491	330	34	38	38	NUM
easat-11491	330	35	%	%	NOUN
easat-11491	330	36	of	of	ADP
easat-11491	330	37	studies	study	NOUN
easat-11491	330	38	bejarano	bejarano	PROPN
easat-11491	330	39	et	et	PROPN
easat-11491	330	40	al	al	PROPN
easat-11491	330	41	.	.	PUNCT
easat-11491	331	1	[	[	X
easat-11491	331	2	10	10	NUM
easat-11491	331	3	]	]	X
easat-11491	331	4	;	;	PUNCT
easat-11491	331	5	dzemydienė	dzemydienė	PROPN
easat-11491	331	6	et	et	PROPN
easat-11491	331	7	al	al	PROPN
easat-11491	331	8	.	.	PUNCT
easat-11491	332	1	[	[	X
easat-11491	332	2	11	11	NUM
easat-11491	332	3	]	]	PUNCT
easat-11491	332	4	and	and	CCONJ
easat-11491	332	5	tae	tae	PROPN
easat-11491	332	6	and	and	CCONJ
easat-11491	332	7	hung	hang	VERB
easat-11491	332	8	[	[	X
easat-11491	332	9	52	52	NUM
easat-11491	332	10	]	]	PUNCT
easat-11491	332	11	addressing	address	VERB
easat-11491	332	12	specific	specific	ADJ
easat-11491	332	13	applications	application	NOUN
easat-11491	332	14	,	,	PUNCT
easat-11491	332	15	primarily	primarily	ADV
easat-11491	332	16	in	in	ADP
easat-11491	332	17	basic	basic	ADJ
easat-11491	332	18	automation	automation	NOUN
easat-11491	332	19	and	and	CCONJ
easat-11491	332	20	superficial	superficial	ADJ
easat-11491	332	21	predictive	predictive	ADJ
easat-11491	332	22	analytics	analytic	NOUN
easat-11491	332	23	.	.	PUNCT
easat-11491	333	1	a	a	DET
easat-11491	333	2	significant	significant	ADJ
easat-11491	333	3	gap	gap	NOUN
easat-11491	333	4	exists	exist	VERB
easat-11491	333	5	between	between	ADP
easat-11491	333	6	the	the	DET
easat-11491	333	7	theoretical	theoretical	ADJ
easat-11491	333	8	potential	potential	NOUN
easat-11491	333	9	of	of	ADP
easat-11491	333	10	ai	ai	NOUN
easat-11491	333	11	and	and	CCONJ
easat-11491	333	12	its	its	PRON
easat-11491	333	13	effective	effective	ADJ
easat-11491	333	14	practical	practical	ADJ
easat-11491	333	15	implementation	implementation	NOUN
easat-11491	333	16	in	in	ADP
easat-11491	333	17	real	real	ADJ
easat-11491	333	18	-	-	PUNCT
easat-11491	333	19	world	world	NOUN
easat-11491	333	20	service	service	NOUN
easat-11491	333	21	management	management	NOUN
easat-11491	333	22	environments	environment	NOUN
easat-11491	333	23	.	.	PUNCT
easat-11491	334	1	transparency	transparency	NOUN
easat-11491	334	2	:	:	PUNCT
easat-11491	334	3	the	the	DET
easat-11491	334	4	authors	author	NOUN
easat-11491	334	5	confirm	confirm	VERB
easat-11491	334	6	that	that	SCONJ
easat-11491	334	7	the	the	DET
easat-11491	334	8	manuscript	manuscript	NOUN
easat-11491	334	9	is	be	AUX
easat-11491	334	10	an	an	DET
easat-11491	334	11	honest	honest	ADJ
easat-11491	334	12	,	,	PUNCT
easat-11491	334	13	accurate	accurate	ADJ
easat-11491	334	14	,	,	PUNCT
easat-11491	334	15	and	and	CCONJ
easat-11491	334	16	transparent	transparent	ADJ
easat-11491	334	17	account	account	NOUN
easat-11491	334	18	of	of	ADP
easat-11491	334	19	the	the	DET
easat-11491	334	20	study	study	NOUN
easat-11491	334	21	;	;	PUNCT
easat-11491	334	22	that	that	SCONJ
easat-11491	334	23	no	no	DET
easat-11491	334	24	vital	vital	ADJ
easat-11491	334	25	features	feature	NOUN
easat-11491	334	26	of	of	ADP
easat-11491	334	27	the	the	DET
easat-11491	334	28	study	study	NOUN
easat-11491	334	29	have	have	AUX
easat-11491	334	30	been	be	AUX
easat-11491	334	31	omitted	omit	VERB
easat-11491	334	32	;	;	PUNCT
easat-11491	334	33	and	and	CCONJ
easat-11491	334	34	that	that	SCONJ
easat-11491	334	35	any	any	DET
easat-11491	334	36	discrepancies	discrepancy	NOUN
easat-11491	334	37	from	from	ADP
easat-11491	334	38	the	the	DET
easat-11491	334	39	study	study	NOUN
easat-11491	334	40	as	as	SCONJ
easat-11491	334	41	planned	plan	VERB
easat-11491	334	42	have	have	AUX
easat-11491	334	43	been	be	AUX
easat-11491	334	44	explained	explain	VERB
easat-11491	334	45	.	.	PUNCT
easat-11491	335	1	this	this	DET
easat-11491	335	2	study	study	NOUN
easat-11491	335	3	followed	follow	VERB
easat-11491	335	4	all	all	DET
easat-11491	335	5	ethical	ethical	ADJ
easat-11491	335	6	practices	practice	NOUN
easat-11491	335	7	during	during	ADP
easat-11491	335	8	writing	writing	NOUN
easat-11491	335	9	.	.	PUNCT
easat-11491	336	1	copyright	copyright	NOUN
easat-11491	336	2	:	:	PUNCT
easat-11491	336	3	©	©	PROPN
easat-11491	336	4	2026	2026	NUM
easat-11491	336	5	by	by	ADP
easat-11491	336	6	the	the	DET
easat-11491	336	7	authors	author	NOUN
easat-11491	336	8	.	.	PUNCT
easat-11491	337	1	this	this	DET
easat-11491	337	2	article	article	NOUN
easat-11491	337	3	is	be	AUX
easat-11491	337	4	an	an	DET
easat-11491	337	5	open	open	ADJ
easat-11491	337	6	-	-	PUNCT
easat-11491	337	7	access	access	NOUN
easat-11491	337	8	article	article	NOUN
easat-11491	337	9	distributed	distribute	VERB
easat-11491	337	10	under	under	ADP
easat-11491	337	11	the	the	DET
easat-11491	337	12	terms	term	NOUN
easat-11491	337	13	and	and	CCONJ
easat-11491	337	14	conditions	condition	NOUN
easat-11491	337	15	of	of	ADP
easat-11491	337	16	the	the	DET
easat-11491	337	17	creative	creative	ADJ
easat-11491	337	18	commons	common	NOUN
easat-11491	337	19	attribution	attribution	NOUN
easat-11491	337	20	(	(	PUNCT
easat-11491	337	21	cc	cc	NOUN
easat-11491	337	22	by	by	ADP
easat-11491	337	23	)	)	PUNCT
easat-11491	337	24	license	license	NOUN
easat-11491	337	25	(	(	PUNCT
easat-11491	337	26	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-11491	337	27	)	)	PUNCT
easat-11491	337	28	.	.	PUNCT
easat-11491	338	1	references	reference	NOUN
easat-11491	338	2	[	[	X
easat-11491	338	3	1	1	NUM
easat-11491	338	4	]	]	PUNCT
easat-11491	338	5	a.	a.	NOUN
easat-11491	338	6	c.	c.	PROPN
easat-11491	338	7	rahmasari	rahmasari	PROPN
easat-11491	338	8	,	,	PUNCT
easat-11491	338	9	a.	a.	PROPN
easat-11491	338	10	f.	f.	PROPN
easat-11491	338	11	santoso	santoso	PROPN
easat-11491	338	12	,	,	PUNCT
easat-11491	338	13	and	and	CCONJ
easat-11491	338	14	d.	d.	PROPN
easat-11491	338	15	praditya	praditya	PROPN
easat-11491	338	16	,	,	PUNCT
easat-11491	338	17	"	"	PUNCT
easat-11491	338	18	implementation	implementation	NOUN
easat-11491	338	19	of	of	ADP
easat-11491	338	20	it	it	PRON
easat-11491	338	21	service	service	NOUN
easat-11491	338	22	management	management	NOUN
easat-11491	338	23	(	(	PUNCT
easat-11491	338	24	itsm	itsm	NOUN
easat-11491	338	25	)	)	PUNCT
easat-11491	338	26	in	in	ADP
easat-11491	338	27	service	service	NOUN
easat-11491	338	28	level	level	NOUN
easat-11491	338	29	management	management	NOUN
easat-11491	338	30	and	and	CCONJ
easat-11491	338	31	capacity	capacity	NOUN
easat-11491	338	32	and	and	CCONJ
easat-11491	338	33	performance	performance	NOUN
easat-11491	338	34	management	management	NOUN
easat-11491	338	35	processes	process	NOUN
easat-11491	338	36	,	,	PUNCT
easat-11491	338	37	"	"	PUNCT
easat-11491	338	38	jurnal	jurnal	ADJ
easat-11491	338	39	indonesia	indonesia	PROPN
easat-11491	338	40	sosial	sosial	PROPN
easat-11491	338	41	teknologi	teknologi	PROPN
easat-11491	338	42	,	,	PUNCT
easat-11491	338	43	vol	vol	NOUN
easat-11491	338	44	.	.	PROPN
easat-11491	338	45	6	6	NUM
easat-11491	338	46	,	,	PUNCT
easat-11491	338	47	no	no	INTJ
easat-11491	338	48	.	.	NOUN
easat-11491	338	49	2	2	NUM
easat-11491	338	50	,	,	PUNCT
easat-11491	338	51	pp	pp	ADJ
easat-11491	338	52	.	.	PUNCT
easat-11491	339	1	803–816	803–816	NUM
easat-11491	339	2	,	,	PUNCT
easat-11491	339	3	2025	2025	NUM
easat-11491	339	4	.	.	PUNCT
easat-11491	340	1	https://doi.org/10.59141/jist.v6i2.2230	https://doi.org/10.59141/jist.v6i2.2230	X
easat-11491	340	2	[	[	X
easat-11491	340	3	2	2	NUM
easat-11491	340	4	]	]	PUNCT
easat-11491	340	5	a.	a.	PROPN
easat-11491	340	6	r.	r.	PROPN
easat-11491	340	7	hans	hans	PROPN
easat-11491	340	8	,	,	PUNCT
easat-11491	340	9	g.	g.	PROPN
easat-11491	340	10	firmansyah	firmansyah	PROPN
easat-11491	340	11	,	,	PUNCT
easat-11491	340	12	b.	b.	PROPN
easat-11491	340	13	tjahyono	tjahyono	PROPN
easat-11491	340	14	,	,	PUNCT
easat-11491	340	15	and	and	CCONJ
easat-11491	340	16	a.	a.	NOUN
easat-11491	340	17	m.	m.	PROPN
easat-11491	340	18	widodo	widodo	PROPN
easat-11491	340	19	,	,	PUNCT
easat-11491	340	20	"	"	PUNCT
easat-11491	340	21	evaluation	evaluation	NOUN
easat-11491	340	22	of	of	ADP
easat-11491	340	23	it	it	PRON
easat-11491	340	24	service	service	NOUN
easat-11491	340	25	level	level	NOUN
easat-11491	340	26	infrastructure	infrastructure	NOUN
easat-11491	340	27	in	in	ADP
easat-11491	340	28	organizations	organization	NOUN
easat-11491	340	29	using	use	VERB
easat-11491	340	30	itil	itil	PROPN
easat-11491	340	31	(	(	PUNCT
easat-11491	340	32	information	information	NOUN
easat-11491	340	33	technology	technology	NOUN
easat-11491	340	34	infrastructure	infrastructure	NOUN
easat-11491	340	35	library	library	NOUN
easat-11491	340	36	)	)	PUNCT
easat-11491	340	37	version	version	NOUN
easat-11491	340	38	 	 	SPACE
easat-11491	340	39	3	3	NUM
easat-11491	340	40	standardization	standardization	NOUN
easat-11491	340	41	,	,	PUNCT
easat-11491	340	42	"	"	PUNCT
easat-11491	340	43	asian	asian	ADJ
easat-11491	340	44	journal	journal	NOUN
easat-11491	340	45	of	of	ADP
easat-11491	340	46	social	social	PROPN
easat-11491	340	47	&	&	CCONJ
easat-11491	340	48	humanities	humanity	NOUN
easat-11491	340	49	,	,	PUNCT
easat-11491	340	50	vol	vol	NOUN
easat-11491	340	51	.	.	PROPN
easat-11491	340	52	2	2	NUM
easat-11491	340	53	,	,	PUNCT
easat-11491	340	54	no	no	INTJ
easat-11491	340	55	.	.	NOUN
easat-11491	340	56	12	12	NUM
easat-11491	340	57	,	,	PUNCT
easat-11491	340	58	pp	pp	ADJ
easat-11491	340	59	.	.	PUNCT
easat-11491	341	1	2996–3006	2996–3006	NUM
easat-11491	341	2	,	,	PUNCT
easat-11491	341	3	2024	2024	NUM
easat-11491	341	4	.	.	PUNCT
easat-11491	342	1	https://doi.org/10.59888/ajosh.v2i12.393	https://doi.org/10.59888/ajosh.v2i12.393	PROPN
easat-11491	342	2	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-11491	342	3	https://doi.org/10.59141/jist.v6i2.2230	https://doi.org/10.59141/jist.v6i2.2230	PROPN
easat-11491	342	4	https://doi.org/10.59888/ajosh.v2i12.393	https://doi.org/10.59888/ajosh.v2i12.393	PROPN
easat-11491	342	5	38	38	NUM
easat-11491	342	6	edelweiss	edelweiss	PROPN
easat-11491	342	7	applied	apply	VERB
easat-11491	342	8	science	science	NOUN
easat-11491	342	9	and	and	CCONJ
easat-11491	342	10	technology	technology	NOUN
easat-11491	342	11	issn	issn	PROPN
easat-11491	342	12	:	:	PUNCT
easat-11491	342	13	2576	2576	NUM
easat-11491	342	14	-	-	SYM
easat-11491	342	15	8484	8484	NUM
easat-11491	342	16	vol	vol	NOUN
easat-11491	342	17	.	.	PROPN
easat-11491	343	1	10	10	NUM
easat-11491	343	2	,	,	PUNCT
easat-11491	343	3	no	no	INTJ
easat-11491	343	4	.	.	NOUN
easat-11491	343	5	1	1	NUM
easat-11491	343	6	:	:	SYM
easat-11491	343	7	27	27	NUM
easat-11491	343	8	-	-	SYM
easat-11491	343	9	40	40	NUM
easat-11491	343	10	,	,	PUNCT
easat-11491	343	11	2026	2026	NUM
easat-11491	343	12	doi	doi	NOUN
easat-11491	343	13	:	:	PUNCT
easat-11491	343	14	10.55214/2576	10.55214/2576	NUM
easat-11491	343	15	-	-	PUNCT
easat-11491	343	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	343	17	©	©	ADP
easat-11491	343	18	2026	2026	NUM
easat-11491	343	19	by	by	ADP
easat-11491	343	20	the	the	DET
easat-11491	343	21	authors	author	NOUN
easat-11491	343	22	;	;	PUNCT
easat-11491	343	23	licensee	licensee	PROPN
easat-11491	343	24	learning	learning	NOUN
easat-11491	343	25	gate	gate	NOUN
easat-11491	344	1	[	[	X
easat-11491	344	2	3	3	NUM
easat-11491	344	3	]	]	X
easat-11491	344	4	r.	r.	PROPN
easat-11491	344	5	vinaja	vinaja	PROPN
easat-11491	344	6	,	,	PUNCT
easat-11491	344	7	"	"	PUNCT
easat-11491	344	8	organization	organization	NOUN
easat-11491	344	9	and	and	CCONJ
easat-11491	344	10	management	management	NOUN
easat-11491	344	11	of	of	ADP
easat-11491	344	12	it	it	PRON
easat-11491	344	13	:	:	PUNCT
easat-11491	344	14	the	the	DET
easat-11491	344	15	new	new	ADJ
easat-11491	344	16	role	role	NOUN
easat-11491	344	17	of	of	ADP
easat-11491	344	18	it	it	PRON
easat-11491	344	19	and	and	CCONJ
easat-11491	344	20	the	the	DET
easat-11491	344	21	cio	cio	NOUN
easat-11491	344	22	in	in	ADP
easat-11491	344	23	digital	digital	ADJ
easat-11491	344	24	transformation	transformation	NOUN
easat-11491	344	25	,	,	PUNCT
easat-11491	344	26	"	"	PUNCT
easat-11491	344	27	journal	journal	NOUN
easat-11491	344	28	of	of	ADP
easat-11491	344	29	global	global	ADJ
easat-11491	344	30	information	information	PROPN
easat-11491	344	31	technology	technology	NOUN
easat-11491	344	32	management	management	NOUN
easat-11491	344	33	,	,	PUNCT
easat-11491	344	34	vol	vol	NOUN
easat-11491	344	35	.	.	PROPN
easat-11491	344	36	27	27	NUM
easat-11491	344	37	,	,	PUNCT
easat-11491	344	38	no	no	INTJ
easat-11491	344	39	.	.	NOUN
easat-11491	344	40	2	2	NUM
easat-11491	344	41	,	,	PUNCT
easat-11491	344	42	pp	pp	ADJ
easat-11491	344	43	.	.	PUNCT
easat-11491	345	1	172	172	NUM
easat-11491	345	2	-	-	SYM
easat-11491	345	3	174	174	NUM
easat-11491	345	4	,	,	PUNCT
easat-11491	345	5	2024	2024	NUM
easat-11491	345	6	.	.	PUNCT
easat-11491	346	1	https://doi.org/10.1080/1097198x.2024.2343179	https://doi.org/10.1080/1097198x.2024.2343179	PUNCT
easat-11491	346	2	[	[	X
easat-11491	346	3	4	4	NUM
easat-11491	346	4	]	]	PUNCT
easat-11491	346	5	a.	a.	NOUN
easat-11491	346	6	kahfi	kahfi	NOUN
easat-11491	346	7	and	and	CCONJ
easat-11491	346	8	n.	n.	PROPN
easat-11491	346	9	legowo	legowo	PROPN
easat-11491	346	10	,	,	PUNCT
easat-11491	346	11	"	"	PUNCT
easat-11491	346	12	implementation	implementation	NOUN
easat-11491	346	13	planning	planning	NOUN
easat-11491	346	14	information	information	NOUN
easat-11491	346	15	technology	technology	NOUN
easat-11491	346	16	service	service	NOUN
easat-11491	346	17	management	management	NOUN
easat-11491	346	18	(	(	PUNCT
easat-11491	346	19	itsm	itsm	NOUN
easat-11491	346	20	)	)	PUNCT
easat-11491	346	21	iso	iso	NOUN
easat-11491	346	22	20000based	20000base	VERB
easat-11491	346	23	in	in	ADP
easat-11491	346	24	guarantee	guarantee	NOUN
easat-11491	346	25	companies	company	NOUN
easat-11491	346	26	,	,	PUNCT
easat-11491	346	27	"	"	PUNCT
easat-11491	346	28	jurnal	jurnal	ADJ
easat-11491	346	29	indonesia	indonesia	PROPN
easat-11491	346	30	sosial	sosial	PROPN
easat-11491	346	31	teknologi	teknologi	PROPN
easat-11491	346	32	,	,	PUNCT
easat-11491	346	33	vol	vol	NOUN
easat-11491	346	34	.	.	PROPN
easat-11491	346	35	5	5	NUM
easat-11491	346	36	,	,	PUNCT
easat-11491	346	37	no	no	INTJ
easat-11491	346	38	.	.	NOUN
easat-11491	346	39	4	4	NUM
easat-11491	346	40	,	,	PUNCT
easat-11491	346	41	pp	pp	ADJ
easat-11491	346	42	.	.	PUNCT
easat-11491	346	43	1682–1693	1682–1693	NUM
easat-11491	346	44	,	,	PUNCT
easat-11491	346	45	2024	2024	NUM
easat-11491	346	46	.	.	PUNCT
easat-11491	347	1	https://doi.org/10.59141/jist.v5i4.1001	https://doi.org/10.59141/jist.v5i4.1001	X
easat-11491	348	1	[	[	X
easat-11491	348	2	5	5	NUM
easat-11491	348	3	]	]	PUNCT
easat-11491	348	4	l.	l.	PROPN
easat-11491	348	5	a.	a.	PROPN
easat-11491	348	6	rojas	rojas	PROPN
easat-11491	348	7	adames	adames	PROPN
easat-11491	348	8	and	and	CCONJ
easat-11491	348	9	f.	f.	PROPN
easat-11491	348	10	medina	medina	PROPN
easat-11491	348	11	rojas	rojas	PROPN
easat-11491	348	12	,	,	PUNCT
easat-11491	348	13	"	"	PUNCT
easat-11491	348	14	strategy	strategy	NOUN
easat-11491	348	15	for	for	ADP
easat-11491	348	16	adopting	adopt	VERB
easat-11491	348	17	good	good	ADJ
easat-11491	348	18	it	it	PRON
easat-11491	348	19	governance	governance	NOUN
easat-11491	348	20	practices	practice	NOUN
easat-11491	348	21	in	in	ADP
easat-11491	348	22	smes	sme	NOUN
easat-11491	348	23	in	in	ADP
easat-11491	348	24	the	the	DET
easat-11491	348	25	city	city	NOUN
easat-11491	348	26	of	of	ADP
easat-11491	348	27	neiva	neiva	PROPN
easat-11491	348	28	,	,	PUNCT
easat-11491	348	29	affiliated	affiliate	VERB
easat-11491	348	30	with	with	ADP
easat-11491	348	31	comfamiliar	comfamiliar	NOUN
easat-11491	348	32	,	,	PUNCT
easat-11491	348	33	"	"	PUNCT
easat-11491	348	34	tendencias	tendencias	PROPN
easat-11491	348	35	,	,	PUNCT
easat-11491	348	36	vol	vol	NOUN
easat-11491	348	37	.	.	PROPN
easat-11491	348	38	23	23	NUM
easat-11491	348	39	,	,	PUNCT
easat-11491	348	40	no	no	INTJ
easat-11491	348	41	.	.	NOUN
easat-11491	348	42	2	2	NUM
easat-11491	348	43	,	,	PUNCT
easat-11491	348	44	pp	pp	ADJ
easat-11491	348	45	.	.	PUNCT
easat-11491	349	1	123	123	NUM
easat-11491	349	2	-	-	SYM
easat-11491	349	3	153	153	NUM
easat-11491	349	4	,	,	PUNCT
easat-11491	349	5	2022	2022	NUM
easat-11491	349	6	.	.	PUNCT
easat-11491	350	1	https://doi.org/10.22267/rtend.222302.204	https://doi.org/10.22267/rtend.222302.204	PROPN
easat-11491	350	2	[	[	X
easat-11491	350	3	6	6	NUM
easat-11491	350	4	]	]	PUNCT
easat-11491	350	5	h.	h.	PROPN
easat-11491	350	6	woo	woo	PROPN
easat-11491	350	7	,	,	PUNCT
easat-11491	350	8	s.-j	s.-j	PROPN
easat-11491	350	9	.	.	PUNCT
easat-11491	351	1	jeong	jeong	PROPN
easat-11491	351	2	,	,	PUNCT
easat-11491	351	3	and	and	CCONJ
easat-11491	351	4	j.-h	j.-h	NOUN
easat-11491	351	5	.	.	PUNCT
easat-11491	352	1	huh	huh	INTJ
easat-11491	352	2	,	,	PUNCT
easat-11491	352	3	"	"	PUNCT
easat-11491	352	4	improvement	improvement	NOUN
easat-11491	352	5	of	of	ADP
easat-11491	352	6	itsm	itsm	NOUN
easat-11491	352	7	it	it	PRON
easat-11491	352	8	service	service	NOUN
easat-11491	352	9	efficiency	efficiency	NOUN
easat-11491	352	10	in	in	ADP
easat-11491	352	11	military	military	ADJ
easat-11491	352	12	electronic	electronic	ADJ
easat-11491	352	13	service	service	NOUN
easat-11491	352	14	,	,	PUNCT
easat-11491	352	15	"	"	PUNCT
easat-11491	352	16	journal	journal	NOUN
easat-11491	352	17	of	of	ADP
easat-11491	352	18	information	information	NOUN
easat-11491	352	19	processing	processing	NOUN
easat-11491	352	20	systems	system	NOUN
easat-11491	352	21	,	,	PUNCT
easat-11491	352	22	vol	vol	NOUN
easat-11491	352	23	.	.	PROPN
easat-11491	352	24	16	16	NUM
easat-11491	352	25	,	,	PUNCT
easat-11491	352	26	no	no	INTJ
easat-11491	352	27	.	.	NOUN
easat-11491	352	28	2	2	NUM
easat-11491	352	29	,	,	PUNCT
easat-11491	352	30	pp	pp	ADJ
easat-11491	352	31	.	.	PUNCT
easat-11491	353	1	246–260	246–260	NUM
easat-11491	353	2	,	,	PUNCT
easat-11491	353	3	2020	2020	NUM
easat-11491	353	4	.	.	PUNCT
easat-11491	354	1	[	[	X
easat-11491	354	2	7	7	NUM
easat-11491	354	3	]	]	X
easat-11491	354	4	i.	i.	PROPN
easat-11491	354	5	kiseleva	kiseleva	PROPN
easat-11491	354	6	,	,	PUNCT
easat-11491	354	7	a.	a.	NOUN
easat-11491	354	8	tramova	tramova	PROPN
easat-11491	354	9	,	,	PUNCT
easat-11491	354	10	a.	a.	NOUN
easat-11491	354	11	popov	popov	PROPN
easat-11491	354	12	,	,	PUNCT
easat-11491	354	13	and	and	CCONJ
easat-11491	354	14	s.	s.	PROPN
easat-11491	354	15	khachaturova	khachaturova	PROPN
easat-11491	354	16	,	,	PUNCT
easat-11491	354	17	"	"	PUNCT
easat-11491	354	18	modeling	model	VERB
easat-11491	354	19	it	it	PRON
easat-11491	354	20	service	service	NOUN
easat-11491	354	21	management	management	NOUN
easat-11491	354	22	for	for	ADP
easat-11491	354	23	effective	effective	ADJ
easat-11491	354	24	business	business	NOUN
easat-11491	354	25	operations	operation	NOUN
easat-11491	354	26	:	:	PUNCT
easat-11491	354	27	a	a	DET
easat-11491	354	28	client	client	NOUN
easat-11491	354	29	-	-	PUNCT
easat-11491	354	30	oriented	orient	VERB
easat-11491	354	31	approach	approach	NOUN
easat-11491	354	32	to	to	ADP
easat-11491	354	33	building	build	VERB
easat-11491	354	34	it	it	PRON
easat-11491	354	35	infrastructure	infrastructure	NOUN
easat-11491	354	36	,	,	PUNCT
easat-11491	354	37	"	"	PUNCT
easat-11491	354	38	revista	revista	PROPN
easat-11491	354	39	gestão	gestão	PROPN
easat-11491	354	40	&	&	CCONJ
easat-11491	354	41	tecnologia	tecnologia	PROPN
easat-11491	354	42	,	,	PUNCT
easat-11491	354	43	vol	vol	NOUN
easat-11491	354	44	.	.	PROPN
easat-11491	354	45	24	24	NUM
easat-11491	354	46	,	,	PUNCT
easat-11491	354	47	no	no	INTJ
easat-11491	354	48	.	.	PUNCT
easat-11491	354	49	special	special	ADJ
easat-11491	354	50	,	,	PUNCT
easat-11491	354	51	pp	pp	ADJ
easat-11491	354	52	.	.	PUNCT
easat-11491	355	1	60	60	NUM
easat-11491	355	2	71	71	NUM
easat-11491	355	3	,	,	PUNCT
easat-11491	355	4	2024	2024	NUM
easat-11491	355	5	.	.	PUNCT
easat-11491	356	1	https://doi.org/10.20397/2177-6652/2024.v24ispecial.2762	https://doi.org/10.20397/2177-6652/2024.v24ispecial.2762	NOUN
easat-11491	356	2	[	[	X
easat-11491	356	3	8	8	NUM
easat-11491	356	4	]	]	PUNCT
easat-11491	356	5	a.	a.	NOUN
easat-11491	356	6	basar	basar	PROPN
easat-11491	356	7	,	,	PUNCT
easat-11491	356	8	"	"	PUNCT
easat-11491	356	9	it	it	PRON
easat-11491	356	10	service	service	NOUN
easat-11491	356	11	level	level	NOUN
easat-11491	356	12	optimization	optimization	NOUN
easat-11491	356	13	:	:	PUNCT
easat-11491	356	14	a	a	DET
easat-11491	356	15	case	case	NOUN
easat-11491	356	16	study	study	NOUN
easat-11491	356	17	,	,	PUNCT
easat-11491	356	18	"	"	PUNCT
easat-11491	356	19	presented	present	VERB
easat-11491	356	20	at	at	ADP
easat-11491	356	21	the	the	DET
easat-11491	356	22	proceedings	proceeding	NOUN
easat-11491	356	23	of	of	ADP
easat-11491	356	24	the	the	DET
easat-11491	356	25	international	international	ADJ
easat-11491	356	26	conference	conference	NOUN
easat-11491	356	27	on	on	ADP
easat-11491	356	28	industrial	industrial	ADJ
easat-11491	356	29	engineering	engineering	NOUN
easat-11491	356	30	&	&	CCONJ
easat-11491	356	31	operations	operation	NOUN
easat-11491	356	32	management	management	NOUN
easat-11491	356	33	,	,	PUNCT
easat-11491	356	34	2022	2022	NUM
easat-11491	356	35	.	.	PUNCT
easat-11491	357	1	[	[	X
easat-11491	357	2	9	9	NUM
easat-11491	357	3	]	]	X
easat-11491	357	4	f.	f.	PROPN
easat-11491	357	5	dande	dande	PROPN
easat-11491	357	6	,	,	PUNCT
easat-11491	357	7	x.	x.	PROPN
easat-11491	357	8	li	li	PROPN
easat-11491	357	9	,	,	PUNCT
easat-11491	357	10	m.	m.	NOUN
easat-11491	357	11	shofoluwe	shofoluwe	PROPN
easat-11491	357	12	,	,	PUNCT
easat-11491	357	13	and	and	CCONJ
easat-11491	357	14	a.	a.	NOUN
easat-11491	357	15	mcleod	mcleod	PROPN
easat-11491	357	16	,	,	PUNCT
easat-11491	357	17	"	"	PUNCT
easat-11491	357	18	artificial	artificial	ADJ
easat-11491	357	19	intelligence	intelligence	NOUN
easat-11491	357	20	integration	integration	NOUN
easat-11491	357	21	in	in	ADP
easat-11491	357	22	it	it	PRON
easat-11491	357	23	service	service	NOUN
easat-11491	357	24	management	management	NOUN
easat-11491	357	25	:	:	PUNCT
easat-11491	357	26	an	an	DET
easat-11491	357	27	itil	itil	PROPN
easat-11491	357	28	configuration	configuration	NOUN
easat-11491	357	29	management	management	NOUN
easat-11491	357	30	process	process	NOUN
easat-11491	357	31	review	review	NOUN
easat-11491	357	32	,	,	PUNCT
easat-11491	357	33	"	"	PUNCT
easat-11491	357	34	in	in	ADP
easat-11491	357	35	proceedings	proceeding	NOUN
easat-11491	357	36	of	of	ADP
easat-11491	357	37	the	the	DET
easat-11491	357	38	international	international	ADJ
easat-11491	357	39	conference	conference	NOUN
easat-11491	357	40	on	on	ADP
easat-11491	357	41	industrial	industrial	ADJ
easat-11491	357	42	engineering	engineering	NOUN
easat-11491	357	43	and	and	CCONJ
easat-11491	357	44	operations	operation	NOUN
easat-11491	357	45	management	management	NOUN
easat-11491	357	46	,	,	PUNCT
easat-11491	357	47	detroit	detroit	PROPN
easat-11491	357	48	,	,	PUNCT
easat-11491	357	49	mi	mi	PROPN
easat-11491	357	50	,	,	PUNCT
easat-11491	357	51	usa	usa	PROPN
easat-11491	357	52	,	,	PUNCT
easat-11491	357	53	2024	2024	NUM
easat-11491	357	54	,	,	PUNCT
easat-11491	357	55	pp	pp	ADJ
easat-11491	357	56	.	.	PUNCT
easat-11491	358	1	9	9	NUM
easat-11491	358	2	-	-	SYM
easat-11491	358	3	11	11	NUM
easat-11491	358	4	.	.	PUNCT
easat-11491	359	1	[	[	X
easat-11491	359	2	10	10	NUM
easat-11491	359	3	]	]	PUNCT
easat-11491	359	4	m.	m.	NOUN
easat-11491	359	5	h.	h.	PROPN
easat-11491	359	6	bejarano	bejarano	PROPN
easat-11491	359	7	,	,	PUNCT
easat-11491	359	8	r.	r.	PROPN
easat-11491	359	9	j.	j.	PROPN
easat-11491	359	10	rodriguez	rodriguez	PROPN
easat-11491	359	11	,	,	PUNCT
easat-11491	359	12	and	and	CCONJ
easat-11491	359	13	j.	j.	PROPN
easat-11491	359	14	merseguer	merseguer	PROPN
easat-11491	359	15	,	,	PUNCT
easat-11491	359	16	"	"	PUNCT
easat-11491	359	17	a	a	DET
easat-11491	359	18	vision	vision	NOUN
easat-11491	359	19	for	for	ADP
easat-11491	359	20	improving	improve	VERB
easat-11491	359	21	business	business	NOUN
easat-11491	359	22	continuity	continuity	NOUN
easat-11491	359	23	through	through	ADP
easat-11491	359	24	cyberresilience	cyberresilience	NOUN
easat-11491	359	25	mechanisms	mechanism	NOUN
easat-11491	359	26	and	and	CCONJ
easat-11491	359	27	frameworks	framework	NOUN
easat-11491	359	28	,	,	PUNCT
easat-11491	359	29	"	"	PUNCT
easat-11491	359	30	in	in	ADP
easat-11491	359	31	2021	2021	NUM
easat-11491	359	32	16th	16th	ADJ
easat-11491	359	33	iberian	iberian	ADJ
easat-11491	359	34	conference	conference	NOUN
easat-11491	359	35	on	on	ADP
easat-11491	359	36	information	information	NOUN
easat-11491	359	37	systems	system	NOUN
easat-11491	359	38	and	and	CCONJ
easat-11491	359	39	technologies	technology	NOUN
easat-11491	359	40	(	(	PUNCT
easat-11491	359	41	cisti	cisti	PROPN
easat-11491	359	42	)	)	PUNCT
easat-11491	359	43	(	(	PUNCT
easat-11491	359	44	pp	pp	X
easat-11491	359	45	.	.	PUNCT
easat-11491	360	1	1	1	NUM
easat-11491	360	2	-	-	SYM
easat-11491	360	3	5	5	NUM
easat-11491	360	4	)	)	PUNCT
easat-11491	360	5	.	.	PUNCT
easat-11491	361	1	ieee	ieee	NOUN
easat-11491	361	2	,	,	PUNCT
easat-11491	361	3	2021	2021	NUM
easat-11491	361	4	.	.	PUNCT
easat-11491	362	1	[	[	X
easat-11491	362	2	11	11	NUM
easat-11491	362	3	]	]	X
easat-11491	362	4	d.	d.	PROPN
easat-11491	362	5	dzemydienė	dzemydienė	PROPN
easat-11491	362	6	,	,	PUNCT
easat-11491	362	7	s.	s.	PROPN
easat-11491	362	8	turskienė	turskienė	PROPN
easat-11491	362	9	,	,	PUNCT
easat-11491	362	10	and	and	CCONJ
easat-11491	362	11	i.	i.	NOUN
easat-11491	362	12	šileikienė	šileikienė	PROPN
easat-11491	362	13	,	,	PUNCT
easat-11491	362	14	"	"	PUNCT
easat-11491	362	15	development	development	NOUN
easat-11491	362	16	of	of	ADP
easat-11491	362	17	ict	ict	PROPN
easat-11491	362	18	infrastructure	infrastructure	NOUN
easat-11491	362	19	management	management	NOUN
easat-11491	362	20	services	service	NOUN
easat-11491	362	21	for	for	ADP
easat-11491	362	22	optimization	optimization	NOUN
easat-11491	362	23	of	of	ADP
easat-11491	362	24	administration	administration	NOUN
easat-11491	362	25	of	of	ADP
easat-11491	362	26	educational	educational	ADJ
easat-11491	362	27	institution	institution	NOUN
easat-11491	362	28	activities	activity	NOUN
easat-11491	362	29	by	by	ADP
easat-11491	362	30	using	use	VERB
easat-11491	362	31	itil	itil	PROPN
easat-11491	362	32	-	-	PUNCT
easat-11491	362	33	v4	v4	NOUN
easat-11491	362	34	,	,	PUNCT
easat-11491	362	35	"	"	PUNCT
easat-11491	362	36	baltic	baltic	ADJ
easat-11491	362	37	journal	journal	NOUN
easat-11491	362	38	of	of	ADP
easat-11491	362	39	modern	modern	ADJ
easat-11491	362	40	computing	computing	NOUN
easat-11491	362	41	,	,	PUNCT
easat-11491	362	42	vol	vol	NOUN
easat-11491	362	43	.	.	PROPN
easat-11491	362	44	11	11	NUM
easat-11491	362	45	,	,	PUNCT
easat-11491	362	46	no	no	INTJ
easat-11491	362	47	.	.	NOUN
easat-11491	362	48	4	4	NUM
easat-11491	362	49	,	,	PUNCT
easat-11491	362	50	pp	pp	ADJ
easat-11491	362	51	.	.	PUNCT
easat-11491	363	1	558	558	NUM
easat-11491	363	2	-	-	SYM
easat-11491	363	3	579	579	NUM
easat-11491	363	4	,	,	PUNCT
easat-11491	363	5	2023	2023	NUM
easat-11491	363	6	.	.	PUNCT
easat-11491	364	1	https://doi.org/10.22364/bjmc.2023.11.4.03	https://doi.org/10.22364/bjmc.2023.11.4.03	PROPN
easat-11491	365	1	[	[	X
easat-11491	365	2	12	12	NUM
easat-11491	365	3	]	]	PUNCT
easat-11491	365	4	z.	z.	PROPN
easat-11491	365	5	sakyoud	sakyoud	PROPN
easat-11491	365	6	,	,	PUNCT
easat-11491	365	7	a.	a.	NOUN
easat-11491	365	8	aaroud	aaroud	PROPN
easat-11491	365	9	,	,	PUNCT
easat-11491	365	10	and	and	CCONJ
easat-11491	365	11	k.	k.	PROPN
easat-11491	365	12	akodadi	akodadi	PROPN
easat-11491	365	13	,	,	PUNCT
easat-11491	365	14	"	"	PUNCT
easat-11491	365	15	optimization	optimization	NOUN
easat-11491	365	16	of	of	ADP
easat-11491	365	17	purchasing	purchase	VERB
easat-11491	365	18	business	business	NOUN
easat-11491	365	19	process	process	NOUN
easat-11491	365	20	in	in	ADP
easat-11491	365	21	moroccan	moroccan	ADJ
easat-11491	365	22	public	public	ADJ
easat-11491	365	23	universities	university	NOUN
easat-11491	365	24	based	base	VERB
easat-11491	365	25	on	on	ADP
easat-11491	365	26	cobit	cobit	ADJ
easat-11491	365	27	and	and	CCONJ
easat-11491	365	28	artificial	artificial	ADJ
easat-11491	365	29	intelligence	intelligence	NOUN
easat-11491	365	30	techniques	technique	NOUN
easat-11491	365	31	,	,	PUNCT
easat-11491	365	32	"	"	PUNCT
easat-11491	365	33	kybernetes	kybernete	NOUN
easat-11491	365	34	,	,	PUNCT
easat-11491	365	35	vol	vol	NOUN
easat-11491	365	36	.	.	PROPN
easat-11491	366	1	53	53	NUM
easat-11491	366	2	,	,	PUNCT
easat-11491	366	3	no	no	INTJ
easat-11491	366	4	.	.	NOUN
easat-11491	366	5	5	5	NUM
easat-11491	366	6	,	,	PUNCT
easat-11491	366	7	pp	pp	ADJ
easat-11491	366	8	.	.	PUNCT
easat-11491	367	1	1607	1607	NUM
easat-11491	367	2	-	-	SYM
easat-11491	367	3	1635	1635	NUM
easat-11491	367	4	,	,	PUNCT
easat-11491	367	5	2024	2024	NUM
easat-11491	367	6	.	.	PUNCT
easat-11491	368	1	https://doi.org/10.1108/k-02-2022-0167	https://doi.org/10.1108/k-02-2022-0167	PROPN
easat-11491	368	2	[	[	X
easat-11491	368	3	13	13	NUM
easat-11491	368	4	]	]	PUNCT
easat-11491	368	5	m.	m.	NOUN
easat-11491	368	6	lubis	lubis	PROPN
easat-11491	368	7	,	,	PUNCT
easat-11491	368	8	r.	r.	PROPN
easat-11491	368	9	c.	c.	PROPN
easat-11491	368	10	annisyah	annisyah	PROPN
easat-11491	368	11	,	,	PUNCT
easat-11491	368	12	and	and	CCONJ
easat-11491	368	13	l.	l.	PROPN
easat-11491	368	14	l.	l.	PROPN
easat-11491	368	15	winiyanti	winiyanti	PROPN
easat-11491	368	16	,	,	PUNCT
easat-11491	368	17	"	"	PUNCT
easat-11491	368	18	itsm	itsm	NOUN
easat-11491	368	19	analysis	analysis	NOUN
easat-11491	368	20	using	use	VERB
easat-11491	368	21	itil	itil	PROPN
easat-11491	368	22	v3	v3	PROPN
easat-11491	368	23	in	in	ADP
easat-11491	368	24	service	service	NOUN
easat-11491	368	25	operation	operation	NOUN
easat-11491	368	26	in	in	ADP
easat-11491	368	27	pt	pt	PROPN
easat-11491	368	28	.	.	PROPN
easat-11491	368	29	inovasi	inovasi	PROPN
easat-11491	368	30	tjaraka	tjaraka	PROPN
easat-11491	368	31	buana	buana	PROPN
easat-11491	368	32	,	,	PUNCT
easat-11491	368	33	"	"	PUNCT
easat-11491	368	34	iop	iop	PROPN
easat-11491	368	35	conference	conference	NOUN
easat-11491	368	36	series	series	NOUN
easat-11491	368	37	:	:	PUNCT
easat-11491	368	38	materials	material	NOUN
easat-11491	368	39	science	science	NOUN
easat-11491	368	40	and	and	CCONJ
easat-11491	368	41	engineering	engineering	NOUN
easat-11491	368	42	,	,	PUNCT
easat-11491	368	43	vol	vol	NOUN
easat-11491	368	44	.	.	PROPN
easat-11491	368	45	847	847	NUM
easat-11491	368	46	,	,	PUNCT
easat-11491	368	47	no	no	INTJ
easat-11491	368	48	.	.	NOUN
easat-11491	368	49	1	1	NUM
easat-11491	368	50	,	,	PUNCT
easat-11491	368	51	p.	p.	NOUN
easat-11491	368	52	012077	012077	NUM
easat-11491	368	53	,	,	PUNCT
easat-11491	368	54	2020	2020	NUM
easat-11491	368	55	.	.	PUNCT
easat-11491	369	1	[	[	X
easat-11491	369	2	14	14	NUM
easat-11491	369	3	]	]	PUNCT
easat-11491	369	4	k.	k.	PROPN
easat-11491	369	5	komarudin	komarudin	PROPN
easat-11491	369	6	,	,	PUNCT
easat-11491	369	7	m.	m.	NOUN
easat-11491	369	8	hatta	hatta	PROPN
easat-11491	369	9	,	,	PUNCT
easat-11491	369	10	and	and	CCONJ
easat-11491	369	11	c.	c.	PROPN
easat-11491	369	12	nas	nas	PROPN
easat-11491	369	13	,	,	PUNCT
easat-11491	369	14	"	"	PUNCT
easat-11491	369	15	analysis	analysis	NOUN
easat-11491	369	16	of	of	ADP
easat-11491	369	17	it	it	PRON
easat-11491	369	18	service	service	NOUN
easat-11491	369	19	quality	quality	NOUN
easat-11491	369	20	on	on	ADP
easat-11491	369	21	attendance	attendance	NOUN
easat-11491	369	22	application	application	NOUN
easat-11491	369	23	with	with	ADP
easat-11491	369	24	itil	itil	PROPN
easat-11491	369	25	v.4	v.4	NOUN
easat-11491	369	26	approach	approach	NOUN
easat-11491	369	27	:	:	PUNCT
easat-11491	369	28	a	a	DET
easat-11491	369	29	case	case	NOUN
easat-11491	369	30	study	study	NOUN
easat-11491	369	31	on	on	ADP
easat-11491	369	32	cv	cv	PROPN
easat-11491	369	33	.	.	PROPN
easat-11491	369	34	syntax	syntax	PROPN
easat-11491	369	35	corporation	corporation	PROPN
easat-11491	369	36	indonesia	indonesia	PROPN
easat-11491	369	37	,	,	PUNCT
easat-11491	369	38	"	"	PUNCT
easat-11491	369	39	jurnal	jurnal	ADJ
easat-11491	369	40	indonesia	indonesia	PROPN
easat-11491	369	41	sosial	sosial	PROPN
easat-11491	369	42	teknologi	teknologi	PROPN
easat-11491	369	43	,	,	PUNCT
easat-11491	369	44	vol	vol	NOUN
easat-11491	369	45	.	.	PROPN
easat-11491	369	46	5	5	NUM
easat-11491	369	47	,	,	PUNCT
easat-11491	369	48	no	no	INTJ
easat-11491	369	49	.	.	NOUN
easat-11491	369	50	7	7	NUM
easat-11491	369	51	,	,	PUNCT
easat-11491	369	52	pp	pp	ADJ
easat-11491	369	53	.	.	PUNCT
easat-11491	369	54	35413561	35413561	NUM
easat-11491	369	55	,	,	PUNCT
easat-11491	369	56	2024	2024	NUM
easat-11491	369	57	.	.	PUNCT
easat-11491	370	1	https://doi.org/10.59141/jist.v5i7.1219	https://doi.org/10.59141/jist.v5i7.1219	PROPN
easat-11491	371	1	[	[	X
easat-11491	371	2	15	15	NUM
easat-11491	371	3	]	]	X
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easat-11491	371	5	s.	s.	PROPN
easat-11491	371	6	afiani	afiani	PROPN
easat-11491	371	7	,	,	PUNCT
easat-11491	371	8	m.	m.	NOUN
easat-11491	371	9	lubis	lubis	PROPN
easat-11491	371	10	,	,	PUNCT
easat-11491	371	11	a.	a.	PROPN
easat-11491	371	12	f.	f.	PROPN
easat-11491	371	13	santoso	santoso	PROPN
easat-11491	371	14	,	,	PUNCT
easat-11491	371	15	and	and	CCONJ
easat-11491	371	16	m.	m.	PROPN
easat-11491	371	17	f.	f.	PROPN
easat-11491	371	18	safitra	safitra	PROPN
easat-11491	371	19	,	,	PUNCT
easat-11491	371	20	"	"	PUNCT
easat-11491	371	21	aligning	align	VERB
easat-11491	371	22	it	it	PRON
easat-11491	371	23	asset	asset	NOUN
easat-11491	371	24	management	management	NOUN
easat-11491	371	25	at	at	ADP
easat-11491	371	26	xyz	xyz	PROPN
easat-11491	371	27	university	university	PROPN
easat-11491	371	28	with	with	ADP
easat-11491	371	29	infocom	infocom	PROPN
easat-11491	371	30	standard	standard	PROPN
easat-11491	371	31	and	and	CCONJ
easat-11491	371	32	cobit	cobit	VERB
easat-11491	371	33	2019	2019	NUM
easat-11491	371	34	bai09	bai09	PROPN
easat-11491	371	35	domain	domain	NOUN
easat-11491	371	36	:	:	PUNCT
easat-11491	371	37	assessment	assessment	NOUN
easat-11491	371	38	and	and	CCONJ
easat-11491	371	39	design	design	NOUN
easat-11491	371	40	,	,	PUNCT
easat-11491	371	41	"	"	PUNCT
easat-11491	371	42	in	in	ADP
easat-11491	371	43	proceedings	proceeding	NOUN
easat-11491	371	44	of	of	ADP
easat-11491	371	45	the	the	DET
easat-11491	371	46	2023	2023	NUM
easat-11491	371	47	9th	9th	ADJ
easat-11491	371	48	international	international	ADJ
easat-11491	371	49	conference	conference	NOUN
easat-11491	371	50	on	on	ADP
easat-11491	371	51	industrial	industrial	ADJ
easat-11491	371	52	and	and	CCONJ
easat-11491	371	53	business	business	NOUN
easat-11491	371	54	engineering	engineering	NOUN
easat-11491	371	55	,	,	PUNCT
easat-11491	371	56	2023	2023	NUM
easat-11491	371	57	,	,	PUNCT
easat-11491	371	58	pp	pp	ADJ
easat-11491	371	59	.	.	PUNCT
easat-11491	372	1	537	537	NUM
easat-11491	372	2	-	-	SYM
easat-11491	372	3	544	544	NUM
easat-11491	372	4	.	.	PUNCT
easat-11491	373	1	[	[	X
easat-11491	373	2	16	16	NUM
easat-11491	373	3	]	]	X
easat-11491	373	4	d.	d.	PROPN
easat-11491	373	5	dzemydienė	dzemydienė	PROPN
easat-11491	373	6	,	,	PUNCT
easat-11491	373	7	s.	s.	PROPN
easat-11491	373	8	turskienė	turskienė	PROPN
easat-11491	373	9	,	,	PUNCT
easat-11491	373	10	and	and	CCONJ
easat-11491	373	11	i.	i.	NOUN
easat-11491	373	12	šileikienė	šileikienė	PROPN
easat-11491	373	13	,	,	PUNCT
easat-11491	373	14	"	"	PUNCT
easat-11491	373	15	an	an	DET
easat-11491	373	16	approach	approach	NOUN
easat-11491	373	17	of	of	ADP
easat-11491	373	18	ict	ict	PROPN
easat-11491	373	19	incident	incident	NOUN
easat-11491	373	20	management	management	NOUN
easat-11491	373	21	based	base	VERB
easat-11491	373	22	on	on	ADP
easat-11491	373	23	itil	itil	PROPN
easat-11491	373	24	4	4	NUM
easat-11491	373	25	methodology	methodology	NOUN
easat-11491	373	26	recommendations	recommendation	NOUN
easat-11491	373	27	,	,	PUNCT
easat-11491	373	28	"	"	PUNCT
easat-11491	373	29	baltic	baltic	ADJ
easat-11491	373	30	journal	journal	NOUN
easat-11491	373	31	of	of	ADP
easat-11491	373	32	modern	modern	ADJ
easat-11491	373	33	computing	computing	NOUN
easat-11491	373	34	.	.	PUNCT
easat-11491	373	35	,	,	PUNCT
easat-11491	373	36	vol	vol	NOUN
easat-11491	373	37	.	.	PROPN
easat-11491	373	38	12	12	NUM
easat-11491	373	39	,	,	PUNCT
easat-11491	373	40	no	no	INTJ
easat-11491	373	41	.	.	NOUN
easat-11491	373	42	3	3	NUM
easat-11491	373	43	,	,	PUNCT
easat-11491	373	44	pp	pp	ADJ
easat-11491	373	45	.	.	PUNCT
easat-11491	374	1	286	286	NUM
easat-11491	374	2	-	-	SYM
easat-11491	374	3	303	303	NUM
easat-11491	374	4	,	,	PUNCT
easat-11491	374	5	2024	2024	NUM
easat-11491	374	6	.	.	PUNCT
easat-11491	375	1	https://doi.org/10.22364/bjmc.2024.12.3.05	https://doi.org/10.22364/bjmc.2024.12.3.05	NOUN
easat-11491	376	1	[	[	X
easat-11491	376	2	17	17	NUM
easat-11491	376	3	]	]	X
easat-11491	376	4	g.	g.	PROPN
easat-11491	376	5	auth	auth	PROPN
easat-11491	376	6	and	and	CCONJ
easat-11491	376	7	o.	o.	PROPN
easat-11491	376	8	jokisch	jokisch	PROPN
easat-11491	376	9	,	,	PUNCT
easat-11491	376	10	"	"	PUNCT
easat-11491	376	11	a	a	DET
easat-11491	376	12	systematic	systematic	ADJ
easat-11491	376	13	mapping	mapping	NOUN
easat-11491	376	14	study	study	NOUN
easat-11491	376	15	of	of	ADP
easat-11491	376	16	standards	standard	NOUN
easat-11491	376	17	and	and	CCONJ
easat-11491	376	18	frameworks	framework	NOUN
easat-11491	376	19	for	for	ADP
easat-11491	376	20	information	information	NOUN
easat-11491	376	21	management	management	NOUN
easat-11491	376	22	in	in	ADP
easat-11491	376	23	the	the	DET
easat-11491	376	24	digital	digital	ADJ
easat-11491	376	25	era	era	NOUN
easat-11491	376	26	,	,	PUNCT
easat-11491	376	27	"	"	PUNCT
easat-11491	376	28	online	online	ADJ
easat-11491	376	29	journal	journal	NOUN
easat-11491	376	30	of	of	ADP
easat-11491	376	31	applied	apply	VERB
easat-11491	376	32	knowledge	knowledge	NOUN
easat-11491	376	33	management	management	NOUN
easat-11491	376	34	,	,	PUNCT
easat-11491	376	35	vol	vol	NOUN
easat-11491	376	36	.	.	PROPN
easat-11491	376	37	11	11	NUM
easat-11491	376	38	,	,	PUNCT
easat-11491	376	39	no	no	INTJ
easat-11491	376	40	.	.	NOUN
easat-11491	376	41	1	1	NUM
easat-11491	376	42	,	,	PUNCT
easat-11491	376	43	pp	pp	ADJ
easat-11491	376	44	.	.	PUNCT
easat-11491	377	1	1	1	NUM
easat-11491	377	2	-	-	SYM
easat-11491	377	3	13	13	NUM
easat-11491	377	4	,	,	PUNCT
easat-11491	377	5	2023	2023	NUM
easat-11491	377	6	.	.	PUNCT
easat-11491	378	1	https://doi.org/10.36965/ojakm.2023.11(1)1-13	https://doi.org/10.36965/ojakm.2023.11(1)1-13	PROPN
easat-11491	379	1	[	[	X
easat-11491	379	2	18	18	NUM
easat-11491	379	3	]	]	PUNCT
easat-11491	379	4	t.	t.	PROPN
easat-11491	379	5	wulyatiningsih	wulyatiningsih	PROPN
easat-11491	379	6	,	,	PUNCT
easat-11491	379	7	w.	w.	PROPN
easat-11491	379	8	g.	g.	PROPN
easat-11491	379	9	mokodaser	mokodaser	PROPN
easat-11491	379	10	,	,	PUNCT
easat-11491	379	11	and	and	CCONJ
easat-11491	379	12	j.	j.	PROPN
easat-11491	379	13	y.	y.	PROPN
easat-11491	379	14	mambu	mambu	PROPN
easat-11491	379	15	,	,	PUNCT
easat-11491	379	16	"	"	PUNCT
easat-11491	379	17	information	information	NOUN
easat-11491	379	18	technology	technology	NOUN
easat-11491	379	19	governance	governance	NOUN
easat-11491	379	20	analysis	analysis	NOUN
easat-11491	379	21	using	use	VERB
easat-11491	379	22	cobit	cobit	NOUN
easat-11491	379	23	 	 	SPACE
easat-11491	379	24	2019	2019	NUM
easat-11491	379	25	framework	framework	NOUN
easat-11491	379	26	at	at	ADP
easat-11491	379	27	bank	bank	NOUN
easat-11491	379	28	mandiri	mandiri	PROPN
easat-11491	379	29	girian	girian	ADJ
easat-11491	379	30	bitung	bitung	PROPN
easat-11491	379	31	branch	branch	NOUN
easat-11491	379	32	,	,	PUNCT
easat-11491	379	33	"	"	PUNCT
easat-11491	379	34	international	international	ADJ
easat-11491	379	35	journal	journal	NOUN
easat-11491	379	36	of	of	ADP
easat-11491	379	37	engineering	engineering	PROPN
easat-11491	379	38	,	,	PUNCT
easat-11491	379	39	science	science	PROPN
easat-11491	379	40	&	&	CCONJ
easat-11491	379	41	information	information	NOUN
easat-11491	379	42	technology	technology	PROPN
easat-11491	379	43	,	,	PUNCT
easat-11491	379	44	vol	vol	NOUN
easat-11491	379	45	.	.	PROPN
easat-11491	379	46	4	4	NUM
easat-11491	379	47	,	,	PUNCT
easat-11491	379	48	no	no	INTJ
easat-11491	379	49	.	.	NOUN
easat-11491	379	50	4	4	NUM
easat-11491	379	51	,	,	PUNCT
easat-11491	379	52	pp	pp	ADJ
easat-11491	379	53	.	.	PUNCT
easat-11491	380	1	211–218	211–218	NUM
easat-11491	380	2	,	,	PUNCT
easat-11491	380	3	2024	2024	NUM
easat-11491	380	4	.	.	PUNCT
easat-11491	381	1	https://doi.org/10.52088/ijesty.v4i4.642	https://doi.org/10.52088/ijesty.v4i4.642	ADJ
easat-11491	381	2	[	[	X
easat-11491	381	3	19	19	NUM
easat-11491	381	4	]	]	X
easat-11491	381	5	d.	d.	PROPN
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easat-11491	381	9	r.	r.	PROPN
easat-11491	381	10	ortega	ortega	PROPN
easat-11491	381	11	palacios	palacios	PROPN
easat-11491	381	12	,	,	PUNCT
easat-11491	381	13	and	and	CCONJ
easat-11491	381	14	p.	p.	PROPN
easat-11491	381	15	espejel	espejel	PROPN
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easat-11491	381	17	,	,	PUNCT
easat-11491	381	18	"	"	PUNCT
easat-11491	381	19	expert	expert	ADJ
easat-11491	381	20	system	system	NOUN
easat-11491	381	21	for	for	ADP
easat-11491	381	22	automation	automation	NOUN
easat-11491	381	23	in	in	ADP
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easat-11491	381	26	of	of	ADP
easat-11491	381	27	cobit	cobit	ADJ
easat-11491	381	28	5	5	NUM
easat-11491	381	29	case	case	NOUN
easat-11491	381	30	study	study	NOUN
easat-11491	381	31	:	:	PUNCT
easat-11491	381	32	teacher	teacher	NOUN
easat-11491	381	33	evaluation	evaluation	NOUN
easat-11491	381	34	at	at	ADP
easat-11491	381	35	uppachuca	uppachuca	PROPN
easat-11491	381	36	:	:	PUNCT
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easat-11491	381	38	’s	’s	PART
easat-11491	381	39	thesis	thesis	NOUN
easat-11491	381	40	summary	summary	NOUN
easat-11491	381	41	,	,	PUNCT
easat-11491	381	42	"	"	PUNCT
easat-11491	381	43	international	international	ADJ
easat-11491	381	44	journal	journal	NOUN
easat-11491	381	45	of	of	ADP
easat-11491	381	46	combinatorial	combinatorial	ADJ
easat-11491	381	47	optimization	optimization	NOUN
easat-11491	381	48	problems	problem	NOUN
easat-11491	381	49	and	and	CCONJ
easat-11491	381	50	informatics	informatic	NOUN
easat-11491	381	51	,	,	PUNCT
easat-11491	381	52	vol	vol	NOUN
easat-11491	381	53	.	.	PROPN
easat-11491	382	1	16	16	NUM
easat-11491	382	2	,	,	PUNCT
easat-11491	382	3	no	no	INTJ
easat-11491	382	4	.	.	NOUN
easat-11491	382	5	1	1	NUM
easat-11491	382	6	,	,	PUNCT
easat-11491	382	7	pp	pp	ADJ
easat-11491	382	8	.	.	PUNCT
easat-11491	383	1	248	248	NUM
easat-11491	383	2	-	-	SYM
easat-11491	383	3	257	257	NUM
easat-11491	383	4	,	,	PUNCT
easat-11491	383	5	2025	2025	NUM
easat-11491	383	6	.	.	PUNCT
easat-11491	383	7	https://doi.org/10.61467/2007.1558.2025.v16i1.998	https://doi.org/10.61467/2007.1558.2025.v16i1.998	X
easat-11491	384	1	[	[	X
easat-11491	384	2	20	20	NUM
easat-11491	384	3	]	]	PUNCT
easat-11491	384	4	j.	j.	PROPN
easat-11491	384	5	y.	y.	PROPN
easat-11491	384	6	mambu	mambu	PROPN
easat-11491	384	7	and	and	CCONJ
easat-11491	384	8	c.	c.	PROPN
easat-11491	384	9	lumingkewas	lumingkewas	PROPN
easat-11491	384	10	,	,	PUNCT
easat-11491	384	11	"	"	PUNCT
easat-11491	384	12	information	information	NOUN
easat-11491	384	13	technology	technology	NOUN
easat-11491	384	14	governance	governance	NOUN
easat-11491	384	15	using	use	VERB
easat-11491	384	16	the	the	DET
easat-11491	384	17	cobit	cobit	NOUN
easat-11491	384	18	 	 	SPACE
easat-11491	384	19	2019	2019	NUM
easat-11491	384	20	framework	framework	NOUN
easat-11491	384	21	at	at	ADP
easat-11491	384	22	pt	pt	PROPN
easat-11491	384	23	.	.	PROPN
easat-11491	384	24	bitung	bitung	PROPN
easat-11491	384	25	branch	branch	NOUN
easat-11491	384	26	fisheries	fishery	NOUN
easat-11491	384	27	,	,	PUNCT
easat-11491	384	28	"	"	PUNCT
easat-11491	384	29	jurnal	jurnal	ADJ
easat-11491	384	30	informasi	informasi	PROPN
easat-11491	384	31	dan	dan	PROPN
easat-11491	384	32	teknologi	teknologi	PROPN
easat-11491	384	33	,	,	PUNCT
easat-11491	384	34	vol	vol	NOUN
easat-11491	384	35	.	.	PROPN
easat-11491	384	36	6	6	NUM
easat-11491	384	37	,	,	PUNCT
easat-11491	384	38	no	no	INTJ
easat-11491	384	39	.	.	NOUN
easat-11491	384	40	2	2	NUM
easat-11491	384	41	,	,	PUNCT
easat-11491	384	42	pp	pp	ADJ
easat-11491	384	43	.	.	PUNCT
easat-11491	385	1	63–76	63–76	NUM
easat-11491	385	2	,	,	PUNCT
easat-11491	385	3	2024	2024	NUM
easat-11491	385	4	.	.	PUNCT
easat-11491	386	1	[	[	X
easat-11491	386	2	21	21	NUM
easat-11491	386	3	]	]	X
easat-11491	386	4	m.	m.	PROPN
easat-11491	386	5	barcelo	barcelo	PROPN
easat-11491	386	6	-	-	PUNCT
easat-11491	386	7	valenzuela	valenzuela	PROPN
easat-11491	386	8	,	,	PUNCT
easat-11491	386	9	c.	c.	PROPN
easat-11491	386	10	m.	m.	PROPN
easat-11491	386	11	leal	leal	PROPN
easat-11491	386	12	-	-	PUNCT
easat-11491	386	13	pompa	pompa	NOUN
easat-11491	386	14	,	,	PUNCT
easat-11491	386	15	and	and	CCONJ
easat-11491	386	16	g.	g.	PROPN
easat-11491	386	17	sanchez	sanchez	PROPN
easat-11491	386	18	-	-	PUNCT
easat-11491	386	19	schmitz	schmitz	PROPN
easat-11491	386	20	,	,	PUNCT
easat-11491	386	21	"	"	PUNCT
easat-11491	386	22	an	an	DET
easat-11491	386	23	it	it	PRON
easat-11491	386	24	service	service	NOUN
easat-11491	386	25	management	management	NOUN
easat-11491	386	26	methodology	methodology	NOUN
easat-11491	386	27	for	for	ADP
easat-11491	386	28	an	an	DET
easat-11491	386	29	electoral	electoral	ADJ
easat-11491	386	30	public	public	ADJ
easat-11491	386	31	institution	institution	NOUN
easat-11491	386	32	,	,	PUNCT
easat-11491	386	33	"	"	PUNCT
easat-11491	386	34	presented	present	VERB
easat-11491	386	35	at	at	ADP
easat-11491	386	36	the	the	DET
easat-11491	386	37	2020	2020	NUM
easat-11491	386	38	3rd	3rd	ADJ
easat-11491	386	39	international	international	ADJ
easat-11491	386	40	conference	conference	NOUN
easat-11491	386	41	on	on	ADP
easat-11491	386	42	information	information	NOUN
easat-11491	386	43	and	and	CCONJ
easat-11491	386	44	computer	computer	NOUN
easat-11491	386	45	technologies	technology	NOUN
easat-11491	386	46	(	(	PUNCT
easat-11491	386	47	icict	icict	NOUN
easat-11491	386	48	)	)	PUNCT
easat-11491	386	49	,	,	PUNCT
easat-11491	386	50	2020	2020	NUM
easat-11491	386	51	.	.	PUNCT
easat-11491	387	1	[	[	X
easat-11491	387	2	22	22	NUM
easat-11491	387	3	]	]	PUNCT
easat-11491	387	4	v.	v.	CCONJ
easat-11491	387	5	rekat	rekat	PROPN
easat-11491	387	6	and	and	CCONJ
easat-11491	387	7	g.	g.	PROPN
easat-11491	387	8	wang	wang	PROPN
easat-11491	387	9	,	,	PUNCT
easat-11491	387	10	"	"	PUNCT
easat-11491	387	11	evaluation	evaluation	NOUN
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easat-11491	387	14	governance	governance	NOUN
easat-11491	387	15	at	at	ADP
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easat-11491	387	19	financial	financial	ADJ
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easat-11491	387	22	cobit	cobit	VERB
easat-11491	387	23	5	5	NUM
easat-11491	387	24	framework	framework	NOUN
easat-11491	387	25	,	,	PUNCT
easat-11491	387	26	"	"	PUNCT
easat-11491	388	1	jurnal	jurnal	ADJ
easat-11491	388	2	indonesia	indonesia	PROPN
easat-11491	388	3	sosial	sosial	PROPN
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easat-11491	388	5	,	,	PUNCT
easat-11491	388	6	vol	vol	NOUN
easat-11491	388	7	.	.	PROPN
easat-11491	388	8	5	5	NUM
easat-11491	388	9	,	,	PUNCT
easat-11491	388	10	no	no	INTJ
easat-11491	388	11	.	.	NOUN
easat-11491	388	12	9	9	NUM
easat-11491	388	13	,	,	PUNCT
easat-11491	388	14	pp	pp	ADJ
easat-11491	388	15	.	.	PUNCT
easat-11491	389	1	3716	3716	NUM
easat-11491	389	2	-	-	SYM
easat-11491	389	3	3726	3726	NUM
easat-11491	389	4	,	,	PUNCT
easat-11491	389	5	2024	2024	NUM
easat-11491	389	6	.	.	PUNCT
easat-11491	390	1	https://doi.org/10.59141/jist.v5i9.4628	https://doi.org/10.59141/jist.v5i9.4628	X
easat-11491	391	1	[	[	X
easat-11491	391	2	23	23	NUM
easat-11491	391	3	]	]	PUNCT
easat-11491	391	4	r.	r.	PROPN
easat-11491	391	5	ritzkal	ritzkal	PROPN
easat-11491	391	6	,	,	PUNCT
easat-11491	391	7	y.	y.	PROPN
easat-11491	391	8	afrianto	afrianto	PROPN
easat-11491	391	9	,	,	PUNCT
easat-11491	391	10	y.	y.	PROPN
easat-11491	391	11	yunita	yunita	PROPN
easat-11491	391	12	,	,	PUNCT
easat-11491	391	13	i.	i.	PROPN
easat-11491	391	14	riawan	riawan	PROPN
easat-11491	391	15	,	,	PUNCT
easat-11491	391	16	f.	f.	PROPN
easat-11491	391	17	s.	s.	PROPN
easat-11491	391	18	f.	f.	PROPN
easat-11491	391	19	kusumah	kusumah	PROPN
easat-11491	391	20	,	,	PUNCT
easat-11491	391	21	and	and	CCONJ
easat-11491	391	22	w.	w.	PROPN
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easat-11491	391	24	,	,	PUNCT
easat-11491	391	25	"	"	PUNCT
easat-11491	391	26	request	request	VERB
easat-11491	391	27	fulfillment	fulfillment	NOUN
easat-11491	391	28	procedure	procedure	NOUN
easat-11491	391	29	planning	plan	VERB
easat-11491	391	30	internet	internet	NOUN
easat-11491	391	31	network	network	NOUN
easat-11491	391	32	services	service	NOUN
easat-11491	391	33	in	in	ADP
easat-11491	391	34	rise	rise	NOUN
easat-11491	391	35	center	center	NOUN
easat-11491	391	36	building	build	VERB
easat-11491	391	37	with	with	ADP
easat-11491	391	38	information	information	NOUN
easat-11491	391	39	technology	technology	NOUN
easat-11491	391	40	framework	framework	NOUN
easat-11491	391	41	library	library	NOUN
easat-11491	391	42	https://doi.org/10.1080/1097198x.2024.2343179	https://doi.org/10.1080/1097198x.2024.2343179	VERB
easat-11491	391	43	https://doi.org/10.59141/jist.v5i4.1001	https://doi.org/10.59141/jist.v5i4.1001	PROPN
easat-11491	391	44	https://doi.org/10.22267/rtend.222302.204	https://doi.org/10.22267/rtend.222302.204	PROPN
easat-11491	391	45	https://doi.org/10.20397/2177-6652/2024.v24ispecial.2762	https://doi.org/10.20397/2177-6652/2024.v24ispecial.2762	PROPN
easat-11491	391	46	https://doi.org/10.22364/bjmc.2023.11.4.03	https://doi.org/10.22364/bjmc.2023.11.4.03	ADJ
easat-11491	391	47	https://doi.org/10.1108/k-02-2022-0167	https://doi.org/10.1108/k-02-2022-0167	PROPN
easat-11491	391	48	https://doi.org/10.59141/jist.v5i7.1219	https://doi.org/10.59141/jist.v5i7.1219	PROPN
easat-11491	391	49	https://doi.org/10.22364/bjmc.2024.12.3.05	https://doi.org/10.22364/bjmc.2024.12.3.05	NOUN
easat-11491	391	50	https://doi.org/10.36965/ojakm.2023.11(1)1-13	https://doi.org/10.36965/ojakm.2023.11(1)1-13	PROPN
easat-11491	391	51	https://doi.org/10.52088/ijesty.v4i4.642	https://doi.org/10.52088/ijesty.v4i4.642	ADJ
easat-11491	391	52	https://doi.org/10.61467/2007.1558.2025.v16i1.998	https://doi.org/10.61467/2007.1558.2025.v16i1.998	X
easat-11491	392	1	https://doi.org/10.59141/jist.v5i9.4628	https://doi.org/10.59141/jist.v5i9.4628	NOUN
easat-11491	392	2	39	39	NUM
easat-11491	392	3	edelweiss	edelweiss	PROPN
easat-11491	392	4	applied	apply	VERB
easat-11491	392	5	science	science	NOUN
easat-11491	392	6	and	and	CCONJ
easat-11491	392	7	technology	technology	NOUN
easat-11491	392	8	issn	issn	PROPN
easat-11491	392	9	:	:	PUNCT
easat-11491	392	10	2576	2576	NUM
easat-11491	392	11	-	-	SYM
easat-11491	392	12	8484	8484	NUM
easat-11491	392	13	vol	vol	NOUN
easat-11491	392	14	.	.	PROPN
easat-11491	393	1	10	10	NUM
easat-11491	393	2	,	,	PUNCT
easat-11491	393	3	no	no	INTJ
easat-11491	393	4	.	.	NOUN
easat-11491	393	5	1	1	NUM
easat-11491	393	6	:	:	SYM
easat-11491	393	7	27	27	NUM
easat-11491	393	8	-	-	SYM
easat-11491	393	9	40	40	NUM
easat-11491	393	10	,	,	PUNCT
easat-11491	393	11	2026	2026	NUM
easat-11491	393	12	doi	doi	NOUN
easat-11491	393	13	:	:	PUNCT
easat-11491	393	14	10.55214/2576	10.55214/2576	NUM
easat-11491	393	15	-	-	PUNCT
easat-11491	393	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	393	17	©	©	ADP
easat-11491	393	18	2026	2026	NUM
easat-11491	393	19	by	by	ADP
easat-11491	393	20	the	the	DET
easat-11491	393	21	authors	author	NOUN
easat-11491	393	22	;	;	PUNCT
easat-11491	393	23	licensee	licensee	PROPN
easat-11491	393	24	learning	learn	VERB
easat-11491	393	25	gate	gate	PROPN
easat-11491	393	26	infrastructure	infrastructure	PROPN
easat-11491	393	27	v3	v3	PROPN
easat-11491	393	28	,	,	PUNCT
easat-11491	393	29	"	"	PUNCT
easat-11491	393	30	mathematical	mathematical	ADJ
easat-11491	393	31	modelling	modelling	NOUN
easat-11491	393	32	of	of	ADP
easat-11491	393	33	engineering	engineering	NOUN
easat-11491	393	34	problems	problem	NOUN
easat-11491	393	35	,	,	PUNCT
easat-11491	393	36	vol	vol	NOUN
easat-11491	393	37	.	.	PROPN
easat-11491	394	1	11	11	NUM
easat-11491	394	2	,	,	PUNCT
easat-11491	394	3	no	no	INTJ
easat-11491	394	4	.	.	NOUN
easat-11491	394	5	6	6	NUM
easat-11491	394	6	,	,	PUNCT
easat-11491	394	7	pp	pp	ADJ
easat-11491	394	8	.	.	PUNCT
easat-11491	394	9	 	 	SPACE
easat-11491	395	1	1663–1671	1663–1671	NUM
easat-11491	395	2	,	,	PUNCT
easat-11491	395	3	2024	2024	NUM
easat-11491	395	4	.	.	PUNCT
easat-11491	396	1	https://doi.org/10.18280/mmep.110629	https://doi.org/10.18280/mmep.110629	NOUN
easat-11491	396	2	[	[	X
easat-11491	396	3	24	24	NUM
easat-11491	396	4	]	]	PUNCT
easat-11491	396	5	r.	r.	PROPN
easat-11491	396	6	dayal	dayal	PROPN
easat-11491	396	7	,	,	PUNCT
easat-11491	396	8	v.	v.	PROPN
easat-11491	396	9	vijayakumar	vijayakumar	PROPN
easat-11491	396	10	,	,	PUNCT
easat-11491	396	11	r.	r.	PROPN
easat-11491	396	12	c.	c.	PROPN
easat-11491	396	13	kushwaha	kushwaha	PROPN
easat-11491	396	14	,	,	PUNCT
easat-11491	396	15	a.	a.	PROPN
easat-11491	396	16	kumar	kumar	PROPN
easat-11491	396	17	,	,	PUNCT
easat-11491	396	18	v.	v.	ADP
easat-11491	396	19	ambeth	ambeth	PROPN
easat-11491	396	20	kumar	kumar	PROPN
easat-11491	396	21	,	,	PUNCT
easat-11491	396	22	and	and	CCONJ
easat-11491	396	23	a.	a.	NOUN
easat-11491	396	24	kumar	kumar	PROPN
easat-11491	396	25	,	,	PUNCT
easat-11491	396	26	"	"	PUNCT
easat-11491	396	27	a	a	DET
easat-11491	396	28	cognitive	cognitive	ADJ
easat-11491	396	29	model	model	NOUN
easat-11491	396	30	for	for	ADP
easat-11491	396	31	adopting	adopt	VERB
easat-11491	396	32	itil	itil	PROPN
easat-11491	396	33	framework	framework	NOUN
easat-11491	396	34	to	to	PART
easat-11491	396	35	improve	improve	VERB
easat-11491	396	36	it	it	PRON
easat-11491	396	37	services	service	NOUN
easat-11491	396	38	in	in	ADP
easat-11491	396	39	indian	indian	PROPN
easat-11491	396	40	it	it	PRON
easat-11491	396	41	industries	industry	NOUN
easat-11491	396	42	,	,	PUNCT
easat-11491	396	43	"	"	PUNCT
easat-11491	396	44	journal	journal	NOUN
easat-11491	396	45	of	of	ADP
easat-11491	396	46	intelligent	intelligent	ADJ
easat-11491	396	47	&	&	CCONJ
easat-11491	396	48	fuzzy	fuzzy	ADJ
easat-11491	396	49	systems	system	NOUN
easat-11491	396	50	,	,	PUNCT
easat-11491	396	51	vol	vol	NOUN
easat-11491	396	52	.	.	PROPN
easat-11491	396	53	39	39	NUM
easat-11491	396	54	,	,	PUNCT
easat-11491	396	55	no	no	INTJ
easat-11491	396	56	.	.	NOUN
easat-11491	396	57	6	6	NUM
easat-11491	396	58	,	,	PUNCT
easat-11491	396	59	pp	pp	ADJ
easat-11491	396	60	.	.	PUNCT
easat-11491	396	61	8091	8091	NUM
easat-11491	396	62	-	-	SYM
easat-11491	396	63	8102	8102	NUM
easat-11491	396	64	,	,	PUNCT
easat-11491	396	65	2020	2020	NUM
easat-11491	396	66	.	.	PUNCT
easat-11491	397	1	https://doi.org/10.3233/jifs-189131	https://doi.org/10.3233/jifs-189131	PROPN
easat-11491	397	2	[	[	X
easat-11491	397	3	25	25	NUM
easat-11491	397	4	]	]	PUNCT
easat-11491	397	5	m.	m.	NOUN
easat-11491	397	6	a.	a.	PROPN
easat-11491	397	7	alghamian	alghamian	PROPN
easat-11491	397	8	,	,	PUNCT
easat-11491	397	9	j.	j.	PROPN
easat-11491	397	10	á	á	PROPN
easat-11491	397	11	.	.	PROPN
easat-11491	397	12	alcober	alcober	PROPN
easat-11491	397	13	segura	segura	PROPN
easat-11491	397	14	,	,	PUNCT
easat-11491	397	15	and	and	CCONJ
easat-11491	397	16	d.	d.	PROPN
easat-11491	397	17	rincón	rincón	PROPN
easat-11491	397	18	rivera	rivera	PROPN
easat-11491	397	19	,	,	PUNCT
easat-11491	397	20	"	"	PUNCT
easat-11491	397	21	enhanced	enhanced	ADJ
easat-11491	397	22	service	service	NOUN
easat-11491	397	23	level	level	NOUN
easat-11491	397	24	management	management	NOUN
easat-11491	397	25	process	process	NOUN
easat-11491	397	26	as	as	ADP
easat-11491	397	27	a	a	DET
easat-11491	397	28	result	result	NOUN
easat-11491	397	29	of	of	ADP
easat-11491	397	30	best	good	ADJ
easat-11491	397	31	practices	practice	NOUN
easat-11491	397	32	integration	integration	NOUN
easat-11491	397	33	,	,	PUNCT
easat-11491	397	34	"	"	PUNCT
easat-11491	397	35	in	in	ADP
easat-11491	397	36	ieom	ieom	NOUN
easat-11491	397	37	2021	2021	NUM
easat-11491	397	38	:	:	PUNCT
easat-11491	397	39	the	the	DET
easat-11491	397	40	2nd	2nd	PROPN
easat-11491	397	41	ieom	ieom	PROPN
easat-11491	397	42	society	society	PROPN
easat-11491	397	43	south	south	PROPN
easat-11491	397	44	american	american	PROPN
easat-11491	397	45	industrial	industrial	ADJ
easat-11491	397	46	engineering	engineering	PROPN
easat-11491	397	47	and	and	CCONJ
easat-11491	397	48	operations	operation	NOUN
easat-11491	397	49	management	management	NOUN
easat-11491	397	50	conference	conference	NOUN
easat-11491	397	51	:	:	PUNCT
easat-11491	397	52	sao	sao	PROPN
easat-11491	397	53	paulo	paulo	PROPN
easat-11491	397	54	,	,	PUNCT
easat-11491	397	55	brazil	brazil	PROPN
easat-11491	397	56	:	:	PUNCT
easat-11491	397	57	april	april	PROPN
easat-11491	397	58	5	5	NUM
easat-11491	397	59	-	-	SYM
easat-11491	397	60	8	8	NUM
easat-11491	397	61	,	,	PUNCT
easat-11491	397	62	2021	2021	NUM
easat-11491	397	63	:	:	PUNCT
easat-11491	397	64	proceedings	proceeding	NOUN
easat-11491	397	65	(	(	PUNCT
easat-11491	397	66	pp	pp	ADJ
easat-11491	397	67	.	.	PUNCT
easat-11491	398	1	1	1	NUM
easat-11491	398	2	-	-	SYM
easat-11491	398	3	11	11	NUM
easat-11491	398	4	)	)	PUNCT
easat-11491	398	5	.	.	PUNCT
easat-11491	399	1	industrial	industrial	ADJ
easat-11491	399	2	engineering	engineering	NOUN
easat-11491	399	3	and	and	CCONJ
easat-11491	399	4	operations	operation	NOUN
easat-11491	399	5	management	management	NOUN
easat-11491	399	6	(	(	PUNCT
easat-11491	399	7	ieom	ieom	PROPN
easat-11491	399	8	)	)	PUNCT
easat-11491	399	9	,	,	PUNCT
easat-11491	399	10	2021	2021	NUM
easat-11491	399	11	.	.	PUNCT
easat-11491	400	1	[	[	X
easat-11491	400	2	26	26	NUM
easat-11491	400	3	]	]	PUNCT
easat-11491	400	4	m.	m.	NOUN
easat-11491	400	5	trinidad	trinidad	PROPN
easat-11491	400	6	,	,	PUNCT
easat-11491	400	7	e.	e.	PROPN
easat-11491	400	8	orta	orta	PROPN
easat-11491	400	9	,	,	PUNCT
easat-11491	400	10	and	and	CCONJ
easat-11491	400	11	m.	m.	NOUN
easat-11491	400	12	ruiz	ruiz	NOUN
easat-11491	400	13	,	,	PUNCT
easat-11491	400	14	"	"	PUNCT
easat-11491	400	15	gamification	gamification	NOUN
easat-11491	400	16	in	in	ADP
easat-11491	400	17	it	it	PRON
easat-11491	400	18	service	service	NOUN
easat-11491	400	19	management	management	NOUN
easat-11491	400	20	:	:	PUNCT
easat-11491	400	21	a	a	DET
easat-11491	400	22	systematic	systematic	ADJ
easat-11491	400	23	mapping	mapping	NOUN
easat-11491	400	24	study	study	NOUN
easat-11491	400	25	,	,	PUNCT
easat-11491	400	26	"	"	PUNCT
easat-11491	400	27	applied	apply	VERB
easat-11491	400	28	sciences	science	NOUN
easat-11491	400	29	,	,	PUNCT
easat-11491	400	30	vol	vol	NOUN
easat-11491	400	31	.	.	PROPN
easat-11491	400	32	11	11	NUM
easat-11491	400	33	,	,	PUNCT
easat-11491	400	34	no	no	INTJ
easat-11491	400	35	.	.	NOUN
easat-11491	400	36	8	8	NUM
easat-11491	400	37	,	,	PUNCT
easat-11491	400	38	p.	p.	NOUN
easat-11491	400	39	3384	3384	NUM
easat-11491	400	40	,	,	PUNCT
easat-11491	400	41	2021	2021	NUM
easat-11491	400	42	.	.	PUNCT
easat-11491	401	1	https://doi.org/10.3390/app11083384	https://doi.org/10.3390/app11083384	PROPN
easat-11491	402	1	[	[	X
easat-11491	402	2	27	27	NUM
easat-11491	402	3	]	]	X
easat-11491	402	4	b.	b.	PROPN
easat-11491	402	5	baptista	baptista	PROPN
easat-11491	402	6	and	and	CCONJ
easat-11491	402	7	j.	j.	PROPN
easat-11491	402	8	barata	barata	PROPN
easat-11491	402	9	,	,	PUNCT
easat-11491	402	10	"	"	PUNCT
easat-11491	402	11	continuously	continuously	ADV
easat-11491	402	12	improving	improve	VERB
easat-11491	402	13	it	it	PRON
easat-11491	402	14	service	service	NOUN
easat-11491	402	15	management	management	NOUN
easat-11491	402	16	in	in	ADP
easat-11491	402	17	the	the	DET
easat-11491	402	18	pharmaceutical	pharmaceutical	NOUN
easat-11491	402	19	industry	industry	NOUN
easat-11491	402	20	,	,	PUNCT
easat-11491	402	21	"	"	PUNCT
easat-11491	402	22	procedia	procedia	NOUN
easat-11491	402	23	computer	computer	NOUN
easat-11491	402	24	science	science	NOUN
easat-11491	402	25	,	,	PUNCT
easat-11491	402	26	vol	vol	NOUN
easat-11491	402	27	.	.	PROPN
easat-11491	402	28	239	239	NUM
easat-11491	402	29	,	,	PUNCT
easat-11491	402	30	pp	pp	ADJ
easat-11491	402	31	.	.	PUNCT
easat-11491	403	1	923	923	NUM
easat-11491	403	2	-	-	SYM
easat-11491	403	3	930	930	NUM
easat-11491	403	4	,	,	PUNCT
easat-11491	403	5	2024	2024	NUM
easat-11491	403	6	.	.	PUNCT
easat-11491	404	1	https://doi.org/10.1016/j.procs.2024.06.253	https://doi.org/10.1016/j.procs.2024.06.253	PROPN
easat-11491	404	2	[	[	X
easat-11491	404	3	28	28	NUM
easat-11491	404	4	]	]	X
easat-11491	404	5	a.	a.	PROPN
easat-11491	404	6	r.	r.	PROPN
easat-11491	404	7	permatasari	permatasari	PROPN
easat-11491	404	8	,	,	PUNCT
easat-11491	404	9	s.	s.	PROPN
easat-11491	404	10	sulistyo	sulistyo	PROPN
easat-11491	404	11	,	,	PUNCT
easat-11491	404	12	and	and	CCONJ
easat-11491	404	13	p.	p.	PROPN
easat-11491	404	14	i.	i.	PROPN
easat-11491	404	15	santosa	santosa	PROPN
easat-11491	404	16	,	,	PUNCT
easat-11491	404	17	"	"	PUNCT
easat-11491	404	18	optimizing	optimize	VERB
easat-11491	404	19	it	it	PRON
easat-11491	404	20	services	service	VERB
easat-11491	404	21	quality	quality	NOUN
easat-11491	404	22	:	:	PUNCT
easat-11491	404	23	implementing	implement	VERB
easat-11491	404	24	itil	itil	PROPN
easat-11491	404	25	for	for	ADP
easat-11491	404	26	enhanced	enhance	VERB
easat-11491	404	27	it	it	PRON
easat-11491	404	28	service	service	NOUN
easat-11491	404	29	management	management	NOUN
easat-11491	404	30	,	,	PUNCT
easat-11491	404	31	"	"	PUNCT
easat-11491	404	32	presented	present	VERB
easat-11491	404	33	at	at	ADP
easat-11491	404	34	the	the	DET
easat-11491	404	35	2024	2024	NUM
easat-11491	404	36	11th	11th	ADJ
easat-11491	404	37	international	international	ADJ
easat-11491	404	38	conference	conference	NOUN
easat-11491	404	39	on	on	ADP
easat-11491	404	40	information	information	NOUN
easat-11491	404	41	technology	technology	NOUN
easat-11491	404	42	,	,	PUNCT
easat-11491	404	43	computer	computer	NOUN
easat-11491	404	44	,	,	PUNCT
easat-11491	404	45	and	and	CCONJ
easat-11491	404	46	electrical	electrical	ADJ
easat-11491	404	47	engineering	engineering	NOUN
easat-11491	404	48	(	(	PUNCT
easat-11491	404	49	icitacee	icitacee	NOUN
easat-11491	404	50	)	)	PUNCT
easat-11491	404	51	,	,	PUNCT
easat-11491	404	52	2024	2024	NUM
easat-11491	404	53	.	.	PUNCT
easat-11491	405	1	[	[	X
easat-11491	405	2	29	29	NUM
easat-11491	405	3	]	]	PUNCT
easat-11491	405	4	m.	m.	NOUN
easat-11491	405	5	j.	j.	PROPN
easat-11491	405	6	page	page	PROPN
easat-11491	405	7	et	et	PROPN
easat-11491	405	8	al	al	PROPN
easat-11491	405	9	.	.	PROPN
easat-11491	405	10	,	,	PUNCT
easat-11491	405	11	"	"	PUNCT
easat-11491	405	12	the	the	DET
easat-11491	405	13	prisma	prisma	PROPN
easat-11491	405	14	2020	2020	NUM
easat-11491	405	15	statement	statement	NOUN
easat-11491	405	16	:	:	PUNCT
easat-11491	405	17	an	an	DET
easat-11491	405	18	updated	update	VERB
easat-11491	405	19	guideline	guideline	NOUN
easat-11491	405	20	for	for	ADP
easat-11491	405	21	reporting	report	VERB
easat-11491	405	22	systematic	systematic	ADJ
easat-11491	405	23	reviews	review	NOUN
easat-11491	405	24	,	,	PUNCT
easat-11491	405	25	"	"	PUNCT
easat-11491	405	26	bmj	bmj	NOUN
easat-11491	405	27	,	,	PUNCT
easat-11491	405	28	vol	vol	NOUN
easat-11491	405	29	.	.	PROPN
easat-11491	405	30	372	372	NUM
easat-11491	405	31	,	,	PUNCT
easat-11491	405	32	2021	2021	NUM
easat-11491	405	33	.	.	PUNCT
easat-11491	406	1	https://doi.org/10.1136/bmj.n71	https://doi.org/10.1136/bmj.n71	PROPN
easat-11491	407	1	[	[	X
easat-11491	407	2	30	30	NUM
easat-11491	407	3	]	]	X
easat-11491	407	4	c.	c.	PROPN
easat-11491	407	5	m.	m.	PROPN
easat-11491	407	6	d.	d.	PROPN
easat-11491	407	7	c.	c.	PROPN
easat-11491	407	8	santos	santos	PROPN
easat-11491	407	9	,	,	PUNCT
easat-11491	407	10	c.	c.	PROPN
easat-11491	407	11	a.	a.	PROPN
easat-11491	407	12	d.	d.	PROPN
easat-11491	407	13	m.	m.	PROPN
easat-11491	407	14	pimenta	pimenta	PROPN
easat-11491	407	15	,	,	PUNCT
easat-11491	407	16	and	and	CCONJ
easat-11491	407	17	m.	m.	PROPN
easat-11491	407	18	r.	r.	PROPN
easat-11491	407	19	c.	c.	PROPN
easat-11491	407	20	nobre	nobre	PROPN
easat-11491	407	21	,	,	PUNCT
easat-11491	407	22	"	"	PUNCT
easat-11491	407	23	the	the	DET
easat-11491	407	24	pico	pico	NOUN
easat-11491	407	25	strategy	strategy	NOUN
easat-11491	407	26	for	for	ADP
easat-11491	407	27	the	the	DET
easat-11491	407	28	research	research	NOUN
easat-11491	407	29	question	question	NOUN
easat-11491	407	30	construction	construction	NOUN
easat-11491	407	31	and	and	CCONJ
easat-11491	407	32	evidence	evidence	NOUN
easat-11491	407	33	search	search	NOUN
easat-11491	407	34	,	,	PUNCT
easat-11491	407	35	"	"	PUNCT
easat-11491	407	36	revista	revista	ADJ
easat-11491	407	37	latino	latino	NOUN
easat-11491	407	38	-	-	PUNCT
easat-11491	407	39	americana	americana	PROPN
easat-11491	407	40	de	de	PROPN
easat-11491	407	41	enfermagem	enfermagem	PROPN
easat-11491	407	42	,	,	PUNCT
easat-11491	407	43	vol	vol	NOUN
easat-11491	407	44	.	.	PROPN
easat-11491	407	45	15	15	NUM
easat-11491	407	46	,	,	PUNCT
easat-11491	407	47	pp	pp	ADJ
easat-11491	407	48	.	.	PUNCT
easat-11491	408	1	508	508	NUM
easat-11491	408	2	-	-	SYM
easat-11491	408	3	511	511	NUM
easat-11491	408	4	,	,	PUNCT
easat-11491	408	5	2007	2007	NUM
easat-11491	408	6	.	.	PUNCT
easat-11491	409	1	https://doi.org/10.1590/s0104-11692007000300023	https://doi.org/10.1590/s0104-11692007000300023	PROPN
easat-11491	410	1	[	[	X
easat-11491	410	2	31	31	NUM
easat-11491	410	3	]	]	PUNCT
easat-11491	410	4	j.	j.	PROPN
easat-11491	410	5	l.	l.	PROPN
easat-11491	410	6	rubio	rubio	PROPN
easat-11491	410	7	sánchez	sánchez	PROPN
easat-11491	410	8	,	,	PUNCT
easat-11491	410	9	m.	m.	PROPN
easat-11491	410	10	r.	r.	PROPN
easat-11491	410	11	garcía	garcía	PROPN
easat-11491	410	12	revilla	revilla	PROPN
easat-11491	410	13	,	,	PUNCT
easat-11491	410	14	and	and	CCONJ
easat-11491	410	15	o.	o.	PROPN
easat-11491	410	16	martínez	martínez	PROPN
easat-11491	410	17	moure	moure	PROPN
easat-11491	410	18	,	,	PUNCT
easat-11491	410	19	"	"	PUNCT
easat-11491	410	20	a	a	DET
easat-11491	410	21	methodology	methodology	NOUN
easat-11491	410	22	to	to	PART
easat-11491	410	23	sequence	sequence	VERB
easat-11491	410	24	the	the	DET
easat-11491	410	25	service	service	NOUN
easat-11491	410	26	management	management	NOUN
easat-11491	410	27	processes	process	NOUN
easat-11491	410	28	in	in	ADP
easat-11491	410	29	it	it	PRON
easat-11491	410	30	departments	department	NOUN
easat-11491	410	31	:	:	PUNCT
easat-11491	410	32	application	application	NOUN
easat-11491	410	33	to	to	ADP
easat-11491	410	34	the	the	DET
easat-11491	410	35	tourism	tourism	NOUN
easat-11491	410	36	industry	industry	NOUN
easat-11491	410	37	,	,	PUNCT
easat-11491	410	38	"	"	PUNCT
easat-11491	410	39	informatics	informatic	NOUN
easat-11491	410	40	,	,	PUNCT
easat-11491	410	41	vol	vol	NOUN
easat-11491	410	42	.	.	PROPN
easat-11491	411	1	9	9	NUM
easat-11491	411	2	,	,	PUNCT
easat-11491	411	3	no	no	INTJ
easat-11491	411	4	.	.	NOUN
easat-11491	411	5	2	2	NUM
easat-11491	411	6	,	,	PUNCT
easat-11491	411	7	p.	p.	NOUN
easat-11491	411	8	48	48	NUM
easat-11491	411	9	,	,	PUNCT
easat-11491	411	10	2022	2022	NUM
easat-11491	411	11	.	.	PUNCT
easat-11491	412	1	https://doi.org/10.3390/informatics9020048	https://doi.org/10.3390/informatics9020048	NOUN
easat-11491	413	1	[	[	X
easat-11491	413	2	32	32	NUM
easat-11491	413	3	]	]	PUNCT
easat-11491	413	4	h.	h.	PROPN
easat-11491	413	5	berrada	berrada	PROPN
easat-11491	413	6	,	,	PUNCT
easat-11491	413	7	j.	j.	PROPN
easat-11491	413	8	boutahar	boutahar	PROPN
easat-11491	413	9	,	,	PUNCT
easat-11491	413	10	and	and	CCONJ
easat-11491	413	11	s.	s.	PROPN
easat-11491	413	12	el	el	PROPN
easat-11491	413	13	ghazi	ghazi	PROPN
easat-11491	413	14	el	el	PROPN
easat-11491	413	15	 	 	SPACE
easat-11491	413	16	houssaini	houssaini	NOUN
easat-11491	413	17	,	,	PUNCT
easat-11491	413	18	"	"	PUNCT
easat-11491	413	19	roadmap	roadmap	NOUN
easat-11491	413	20	and	and	CCONJ
easat-11491	413	21	information	information	NOUN
easat-11491	413	22	system	system	NOUN
easat-11491	413	23	to	to	PART
easat-11491	413	24	implement	implement	VERB
easat-11491	413	25	information	information	NOUN
easat-11491	413	26	technology	technology	NOUN
easat-11491	413	27	risk	risk	NOUN
easat-11491	413	28	management	management	NOUN
easat-11491	413	29	,	,	PUNCT
easat-11491	413	30	"	"	PUNCT
easat-11491	413	31	international	international	ADJ
easat-11491	413	32	journal	journal	NOUN
easat-11491	413	33	of	of	ADP
easat-11491	413	34	safety	safety	PROPN
easat-11491	413	35	&	&	CCONJ
easat-11491	413	36	security	security	PROPN
easat-11491	413	37	engineering	engineering	NOUN
easat-11491	413	38	,	,	PUNCT
easat-11491	413	39	vol	vol	NOUN
easat-11491	413	40	.	.	PROPN
easat-11491	413	41	13	13	NUM
easat-11491	413	42	,	,	PUNCT
easat-11491	413	43	no	no	INTJ
easat-11491	413	44	.	.	NOUN
easat-11491	413	45	6	6	NUM
easat-11491	413	46	,	,	PUNCT
easat-11491	413	47	pp	pp	ADJ
easat-11491	413	48	.	.	PUNCT
easat-11491	413	49	987–1000	987–1000	NUM
easat-11491	413	50	,	,	PUNCT
easat-11491	413	51	2023	2023	NUM
easat-11491	413	52	.	.	PUNCT
easat-11491	413	53	https://doi.org/10.18280/ijsse.130602	https://doi.org/10.18280/ijsse.130602	PUNCT
easat-11491	414	1	[	[	X
easat-11491	414	2	33	33	NUM
easat-11491	414	3	]	]	PUNCT
easat-11491	414	4	p.	p.	NOUN
easat-11491	414	5	piyan	piyan	PROPN
easat-11491	414	6	and	and	CCONJ
easat-11491	414	7	s.	s.	PROPN
easat-11491	414	8	sfenrianto	sfenrianto	NOUN
easat-11491	414	9	,	,	PUNCT
easat-11491	414	10	"	"	PUNCT
easat-11491	414	11	it	it	PRON
easat-11491	414	12	evaluation	evaluation	NOUN
easat-11491	414	13	based	base	VERB
easat-11491	414	14	on	on	ADP
easat-11491	414	15	cobit	cobit	NOUN
easat-11491	414	16	5	5	NUM
easat-11491	414	17	framework	framework	NOUN
easat-11491	414	18	at	at	ADP
easat-11491	414	19	xyz	xyz	NOUN
easat-11491	414	20	embassy	embassy	NOUN
easat-11491	414	21	,	,	PUNCT
easat-11491	414	22	"	"	PUNCT
easat-11491	414	23	syntax	syntax	NOUN
easat-11491	414	24	idea	idea	NOUN
easat-11491	414	25	,	,	PUNCT
easat-11491	414	26	vol	vol	NOUN
easat-11491	414	27	.	.	PROPN
easat-11491	415	1	6	6	NUM
easat-11491	415	2	,	,	PUNCT
easat-11491	415	3	no	no	INTJ
easat-11491	415	4	.	.	NOUN
easat-11491	415	5	5	5	NUM
easat-11491	415	6	,	,	PUNCT
easat-11491	415	7	pp	pp	ADJ
easat-11491	415	8	.	.	PUNCT
easat-11491	416	1	2095	2095	NUM
easat-11491	416	2	-	-	SYM
easat-11491	416	3	2105	2105	NUM
easat-11491	416	4	,	,	PUNCT
easat-11491	416	5	2024	2024	NUM
easat-11491	416	6	.	.	PUNCT
easat-11491	417	1	https://doi.org/10.46799/syntax-idea.v6i5.3246	https://doi.org/10.46799/syntax-idea.v6i5.3246	X
easat-11491	418	1	[	[	X
easat-11491	418	2	34	34	NUM
easat-11491	418	3	]	]	PUNCT
easat-11491	418	4	m.	m.	NOUN
easat-11491	418	5	shilenge	shilenge	NOUN
easat-11491	418	6	and	and	CCONJ
easat-11491	418	7	a.	a.	NOUN
easat-11491	418	8	telukdarie	telukdarie	PROPN
easat-11491	418	9	,	,	PUNCT
easat-11491	418	10	"	"	PUNCT
easat-11491	418	11	4ir	4ir	ADJ
easat-11491	418	12	integration	integration	NOUN
easat-11491	418	13	of	of	ADP
easat-11491	418	14	information	information	NOUN
easat-11491	418	15	technology	technology	NOUN
easat-11491	418	16	best	good	ADJ
easat-11491	418	17	practice	practice	NOUN
easat-11491	418	18	framework	framework	NOUN
easat-11491	418	19	in	in	ADP
easat-11491	418	20	operational	operational	ADJ
easat-11491	418	21	technology	technology	NOUN
easat-11491	418	22	,	,	PUNCT
easat-11491	418	23	"	"	PUNCT
easat-11491	418	24	journal	journal	NOUN
easat-11491	418	25	of	of	ADP
easat-11491	418	26	industrial	industrial	ADJ
easat-11491	418	27	engineering	engineering	NOUN
easat-11491	418	28	and	and	CCONJ
easat-11491	418	29	management	management	NOUN
easat-11491	418	30	,	,	PUNCT
easat-11491	418	31	vol	vol	NOUN
easat-11491	418	32	.	.	PROPN
easat-11491	418	33	14	14	NUM
easat-11491	418	34	,	,	PUNCT
easat-11491	418	35	no	no	INTJ
easat-11491	418	36	.	.	NOUN
easat-11491	418	37	3	3	NUM
easat-11491	418	38	,	,	PUNCT
easat-11491	418	39	pp	pp	ADJ
easat-11491	418	40	.	.	PUNCT
easat-11491	418	41	457	457	NUM
easat-11491	418	42	-	-	SYM
easat-11491	418	43	476	476	NUM
easat-11491	418	44	,	,	PUNCT
easat-11491	418	45	2021	2021	NUM
easat-11491	418	46	.	.	PUNCT
easat-11491	419	1	https://doi.org/10.3926/jiem.3429	https://doi.org/10.3926/jiem.3429	ADJ
easat-11491	419	2	[	[	X
easat-11491	419	3	35	35	NUM
easat-11491	419	4	]	]	PUNCT
easat-11491	419	5	a.	a.	NOUN
easat-11491	419	6	hani	hani	PROPN
easat-11491	419	7	and	and	CCONJ
easat-11491	419	8	s.	s.	PROPN
easat-11491	419	9	yiyi	yiyi	PROPN
easat-11491	419	10	,	,	PUNCT
easat-11491	419	11	"	"	PUNCT
easat-11491	419	12	information	information	NOUN
easat-11491	419	13	technology	technology	NOUN
easat-11491	419	14	governance	governance	NOUN
easat-11491	419	15	audit	audit	NOUN
easat-11491	419	16	in	in	ADP
easat-11491	419	17	e	e	NOUN
easat-11491	419	18	-	-	VERB
easat-11491	419	19	learning	learning	ADJ
easat-11491	419	20	using	use	VERB
easat-11491	419	21	cobit	cobit	VERB
easat-11491	419	22	2019	2019	NUM
easat-11491	419	23	framework	framework	NOUN
easat-11491	419	24	(	(	PUNCT
easat-11491	419	25	case	case	NOUN
easat-11491	419	26	study	study	NOUN
easat-11491	419	27	:	:	PUNCT
easat-11491	419	28	langlangbuana	langlangbuana	PROPN
easat-11491	419	29	university	university	PROPN
easat-11491	419	30	bandung	bandung	PROPN
easat-11491	419	31	)	)	PUNCT
easat-11491	419	32	,	,	PUNCT
easat-11491	419	33	"	"	PUNCT
easat-11491	419	34	inti	inti	PROPN
easat-11491	419	35	journal	journal	PROPN
easat-11491	419	36	,	,	PUNCT
easat-11491	419	37	vol	vol	NOUN
easat-11491	419	38	.	.	PROPN
easat-11491	419	39	2023	2023	NUM
easat-11491	419	40	,	,	PUNCT
easat-11491	419	41	no	no	INTJ
easat-11491	419	42	.	.	NOUN
easat-11491	419	43	61	61	NUM
easat-11491	419	44	,	,	PUNCT
easat-11491	419	45	pp	pp	ADJ
easat-11491	419	46	.	.	PUNCT
easat-11491	420	1	1	1	NUM
easat-11491	420	2	-	-	SYM
easat-11491	420	3	16	16	NUM
easat-11491	420	4	,	,	PUNCT
easat-11491	420	5	2023	2023	NUM
easat-11491	420	6	.	.	PUNCT
easat-11491	421	1	[	[	X
easat-11491	421	2	36	36	NUM
easat-11491	421	3	]	]	X
easat-11491	421	4	d.	d.	PROPN
easat-11491	421	5	maclean	maclean	PROPN
easat-11491	421	6	and	and	CCONJ
easat-11491	421	7	r.	r.	PROPN
easat-11491	421	8	titah	titah	PROPN
easat-11491	421	9	,	,	PUNCT
easat-11491	421	10	"	"	PUNCT
easat-11491	421	11	implementation	implementation	NOUN
easat-11491	421	12	and	and	CCONJ
easat-11491	421	13	impacts	impact	NOUN
easat-11491	421	14	of	of	ADP
easat-11491	421	15	it	it	PRON
easat-11491	421	16	service	service	NOUN
easat-11491	421	17	management	management	NOUN
easat-11491	421	18	in	in	ADP
easat-11491	421	19	the	the	DET
easat-11491	421	20	it	it	PRON
easat-11491	421	21	function	function	NOUN
easat-11491	421	22	,	,	PUNCT
easat-11491	421	23	"	"	PUNCT
easat-11491	421	24	international	international	ADJ
easat-11491	421	25	journal	journal	NOUN
easat-11491	421	26	of	of	ADP
easat-11491	421	27	information	information	NOUN
easat-11491	421	28	management	management	NOUN
easat-11491	421	29	,	,	PUNCT
easat-11491	421	30	vol	vol	NOUN
easat-11491	421	31	.	.	PROPN
easat-11491	421	32	70	70	NUM
easat-11491	421	33	,	,	PUNCT
easat-11491	421	34	p.	p.	NOUN
easat-11491	421	35	102628	102628	NUM
easat-11491	421	36	,	,	PUNCT
easat-11491	421	37	2023	2023	NUM
easat-11491	421	38	.	.	PUNCT
easat-11491	422	1	https://doi.org/10.1016/j.ijinfomgt.2023.102628	https://doi.org/10.1016/j.ijinfomgt.2023.102628	PROPN
easat-11491	423	1	[	[	X
easat-11491	423	2	37	37	NUM
easat-11491	423	3	]	]	PUNCT
easat-11491	423	4	a.	a.	NOUN
easat-11491	423	5	teguh	teguh	PROPN
easat-11491	423	6	,	,	PUNCT
easat-11491	423	7	j.	j.	PROPN
easat-11491	423	8	slamet	slamet	PROPN
easat-11491	423	9	,	,	PUNCT
easat-11491	423	10	h.	h.	PROPN
easat-11491	423	11	saputro	saputro	PROPN
easat-11491	423	12	,	,	PUNCT
easat-11491	423	13	k.	k.	PROPN
easat-11491	423	14	sungkono	sungkono	PROPN
easat-11491	423	15	,	,	PUNCT
easat-11491	423	16	and	and	CCONJ
easat-11491	423	17	r.	r.	PROPN
easat-11491	423	18	sarno	sarno	PROPN
easat-11491	423	19	,	,	PUNCT
easat-11491	423	20	"	"	PUNCT
easat-11491	423	21	optimizing	optimize	VERB
easat-11491	423	22	it	it	PRON
easat-11491	423	23	governance	governance	NOUN
easat-11491	423	24	and	and	CCONJ
easat-11491	423	25	project	project	NOUN
easat-11491	423	26	management	management	NOUN
easat-11491	423	27	in	in	ADP
easat-11491	423	28	software	software	NOUN
easat-11491	423	29	development	development	NOUN
easat-11491	423	30	through	through	ADP
easat-11491	423	31	ai	ai	ADJ
easat-11491	423	32	integration	integration	NOUN
easat-11491	423	33	and	and	CCONJ
easat-11491	423	34	cobit	cobit	VERB
easat-11491	423	35	2019	2019	NUM
easat-11491	423	36	framework	framework	NOUN
easat-11491	423	37	,	,	PUNCT
easat-11491	423	38	"	"	PUNCT
easat-11491	423	39	presented	present	VERB
easat-11491	423	40	at	at	ADP
easat-11491	423	41	the	the	DET
easat-11491	423	42	2024	2024	NUM
easat-11491	423	43	2nd	2nd	ADJ
easat-11491	423	44	international	international	ADJ
easat-11491	423	45	conference	conference	NOUN
easat-11491	423	46	on	on	ADP
easat-11491	423	47	technology	technology	NOUN
easat-11491	423	48	innovation	innovation	NOUN
easat-11491	423	49	and	and	CCONJ
easat-11491	423	50	its	its	PRON
easat-11491	423	51	applications	application	NOUN
easat-11491	423	52	(	(	PUNCT
easat-11491	423	53	ictiia	ictiia	NOUN
easat-11491	423	54	)	)	PUNCT
easat-11491	423	55	,	,	PUNCT
easat-11491	423	56	2024	2024	NUM
easat-11491	423	57	.	.	PUNCT
easat-11491	424	1	[	[	X
easat-11491	424	2	38	38	NUM
easat-11491	424	3	]	]	X
easat-11491	424	4	d.	d.	PROPN
easat-11491	424	5	wang	wang	PROPN
easat-11491	424	6	,	,	PUNCT
easat-11491	424	7	d.	d.	PROPN
easat-11491	424	8	zhong	zhong	PROPN
easat-11491	424	9	,	,	PUNCT
easat-11491	424	10	and	and	CCONJ
easat-11491	424	11	l.	l.	PROPN
easat-11491	424	12	li	li	PROPN
easat-11491	424	13	,	,	PUNCT
easat-11491	424	14	"	"	PUNCT
easat-11491	424	15	a	a	DET
easat-11491	424	16	comprehensive	comprehensive	ADJ
easat-11491	424	17	study	study	NOUN
easat-11491	424	18	of	of	ADP
easat-11491	424	19	the	the	DET
easat-11491	424	20	role	role	NOUN
easat-11491	424	21	of	of	ADP
easat-11491	424	22	cloud	cloud	NOUN
easat-11491	424	23	computing	computing	NOUN
easat-11491	424	24	on	on	ADP
easat-11491	424	25	the	the	DET
easat-11491	424	26	information	information	NOUN
easat-11491	424	27	technology	technology	NOUN
easat-11491	424	28	infrastructure	infrastructure	NOUN
easat-11491	424	29	library	library	NOUN
easat-11491	424	30	(	(	PUNCT
easat-11491	424	31	itil	itil	PROPN
easat-11491	424	32	)	)	PUNCT
easat-11491	424	33	processes	process	NOUN
easat-11491	424	34	,	,	PUNCT
easat-11491	424	35	"	"	PUNCT
easat-11491	424	36	library	library	NOUN
easat-11491	424	37	hi	hi	INTJ
easat-11491	424	38	tech	tech	NOUN
easat-11491	424	39	,	,	PUNCT
easat-11491	424	40	vol	vol	NOUN
easat-11491	424	41	.	.	PROPN
easat-11491	424	42	40	40	NUM
easat-11491	424	43	,	,	PUNCT
easat-11491	424	44	no	no	INTJ
easat-11491	424	45	.	.	NOUN
easat-11491	424	46	6	6	NUM
easat-11491	424	47	,	,	PUNCT
easat-11491	424	48	pp	pp	ADJ
easat-11491	424	49	.	.	PUNCT
easat-11491	425	1	1954	1954	NUM
easat-11491	425	2	-	-	SYM
easat-11491	425	3	1975	1975	NUM
easat-11491	425	4	,	,	PUNCT
easat-11491	425	5	2022	2022	NUM
easat-11491	425	6	.	.	PUNCT
easat-11491	426	1	[	[	X
easat-11491	426	2	39	39	NUM
easat-11491	426	3	]	]	PUNCT
easat-11491	426	4	m.	m.	NOUN
easat-11491	426	5	aparicio	aparicio	PROPN
easat-11491	426	6	-	-	PUNCT
easat-11491	426	7	lecca	lecca	PROPN
easat-11491	426	8	,	,	PUNCT
easat-11491	426	9	a.	a.	PROPN
easat-11491	426	10	arce	arce	PROPN
easat-11491	426	11	-	-	PUNCT
easat-11491	426	12	holgado	holgado	NOUN
easat-11491	426	13	,	,	PUNCT
easat-11491	426	14	and	and	CCONJ
easat-11491	426	15	f.	f.	PROPN
easat-11491	426	16	sierra	sierra	PROPN
easat-11491	426	17	-	-	PUNCT
easat-11491	426	18	liñán	liñán	PROPN
easat-11491	426	19	,	,	PUNCT
easat-11491	426	20	"	"	PUNCT
easat-11491	426	21	itil	itil	PROPN
easat-11491	426	22	implementation	implementation	NOUN
easat-11491	426	23	:	:	PUNCT
easat-11491	426	24	information	information	NOUN
easat-11491	426	25	technology	technology	PROPN
easat-11491	426	26	incident	incident	NOUN
easat-11491	426	27	management	management	NOUN
easat-11491	426	28	for	for	ADP
easat-11491	426	29	a	a	DET
easat-11491	426	30	chemical	chemical	NOUN
easat-11491	426	31	importing	import	VERB
easat-11491	426	32	company	company	NOUN
easat-11491	426	33	,	,	PUNCT
easat-11491	426	34	"	"	PUNCT
easat-11491	426	35	in	in	ADP
easat-11491	426	36	proceedings	proceeding	NOUN
easat-11491	426	37	of	of	ADP
easat-11491	426	38	the	the	DET
easat-11491	426	39	22nd	22nd	PROPN
easat-11491	426	40	laccei	laccei	NOUN
easat-11491	426	41	international	international	ADJ
easat-11491	426	42	multi	multi	NOUN
easat-11491	426	43	-	-	NOUN
easat-11491	426	44	conference	conference	NOUN
easat-11491	426	45	for	for	ADP
easat-11491	426	46	engineering	engineering	NOUN
easat-11491	426	47	,	,	PUNCT
easat-11491	426	48	education	education	NOUN
easat-11491	426	49	,	,	PUNCT
easat-11491	426	50	and	and	CCONJ
easat-11491	426	51	technology	technology	NOUN
easat-11491	426	52	:	:	PUNCT
easat-11491	426	53	sustainable	sustainable	ADJ
easat-11491	426	54	engineering	engineering	NOUN
easat-11491	426	55	for	for	ADP
easat-11491	426	56	a	a	DET
easat-11491	426	57	diverse	diverse	ADJ
easat-11491	426	58	,	,	PUNCT
easat-11491	426	59	equitable	equitable	ADJ
easat-11491	426	60	,	,	PUNCT
easat-11491	426	61	and	and	CCONJ
easat-11491	426	62	inclusive	inclusive	ADJ
easat-11491	426	63	future	future	NOUN
easat-11491	426	64	(	(	PUNCT
easat-11491	426	65	pp	pp	ADJ
easat-11491	426	66	.	.	PUNCT
easat-11491	426	67	…	…	PUNCT
easat-11491	426	68	)	)	PUNCT
easat-11491	426	69	.	.	PUNCT
easat-11491	427	1	san	san	PROPN
easat-11491	427	2	josé	josé	PROPN
easat-11491	427	3	,	,	PUNCT
easat-11491	427	4	costa	costa	PROPN
easat-11491	427	5	rica	rica	PROPN
easat-11491	427	6	,	,	PUNCT
easat-11491	427	7	2024	2024	NUM
easat-11491	427	8	.	.	PUNCT
easat-11491	428	1	[	[	X
easat-11491	428	2	40	40	NUM
easat-11491	428	3	]	]	PUNCT
easat-11491	428	4	t.	t.	PROPN
easat-11491	428	5	toifur	toifur	PROPN
easat-11491	428	6	,	,	PUNCT
easat-11491	428	7	kusrini	kusrini	PROPN
easat-11491	428	8	,	,	PUNCT
easat-11491	428	9	and	and	CCONJ
easat-11491	428	10	a.	a.	PROPN
easat-11491	428	11	budi	budi	PROPN
easat-11491	428	12	,	,	PUNCT
easat-11491	428	13	"	"	PUNCT
easat-11491	428	14	evaluation	evaluation	NOUN
easat-11491	428	15	of	of	ADP
easat-11491	428	16	information	information	NOUN
easat-11491	428	17	technology	technology	NOUN
easat-11491	428	18	governance	governance	NOUN
easat-11491	428	19	using	use	VERB
easat-11491	428	20	cobit	cobit	NOUN
easat-11491	428	21	5	5	NUM
easat-11491	428	22	and	and	CCONJ
easat-11491	428	23	iso	iso	NOUN
easat-11491	428	24	/	/	SYM
easat-11491	428	25	iec	iec	PROPN
easat-11491	428	26	38500	38500	NUM
easat-11491	428	27	,	,	PUNCT
easat-11491	428	28	"	"	PUNCT
easat-11491	428	29	jurnal	jurnal	ADJ
easat-11491	428	30	online	online	ADJ
easat-11491	428	31	informatika	informatika	PROPN
easat-11491	428	32	,	,	PUNCT
easat-11491	428	33	vol	vol	NOUN
easat-11491	428	34	.	.	PROPN
easat-11491	428	35	7	7	NUM
easat-11491	428	36	,	,	PUNCT
easat-11491	428	37	no	no	INTJ
easat-11491	428	38	.	.	NOUN
easat-11491	428	39	1	1	NUM
easat-11491	428	40	,	,	PUNCT
easat-11491	428	41	pp	pp	ADJ
easat-11491	428	42	.	.	PUNCT
easat-11491	428	43	17–27	17–27	NUM
easat-11491	428	44	,	,	PUNCT
easat-11491	428	45	2022	2022	NUM
easat-11491	428	46	.	.	PUNCT
easat-11491	429	1	https://doi.org/10.15575/join.v7i1.814	https://doi.org/10.15575/join.v7i1.814	PROPN
easat-11491	430	1	[	[	X
easat-11491	430	2	41	41	NUM
easat-11491	430	3	]	]	PUNCT
easat-11491	430	4	a.	a.	NOUN
easat-11491	430	5	tanović	tanović	PROPN
easat-11491	430	6	and	and	CCONJ
easat-11491	430	7	a.	a.	NOUN
easat-11491	430	8	ć	ć	PROPN
easat-11491	430	9	.	.	PUNCT
easat-11491	431	1	hasibović	hasibović	NOUN
easat-11491	431	2	,	,	PUNCT
easat-11491	431	3	"	"	PUNCT
easat-11491	431	4	implementation	implementation	NOUN
easat-11491	431	5	of	of	ADP
easat-11491	431	6	service	service	NOUN
easat-11491	431	7	desk	desk	NOUN
easat-11491	431	8	solutions	solution	NOUN
easat-11491	431	9	on	on	ADP
easat-11491	431	10	the	the	DET
easat-11491	431	11	example	example	NOUN
easat-11491	431	12	of	of	ADP
easat-11491	431	13	a	a	DET
easat-11491	431	14	company	company	NOUN
easat-11491	431	15	for	for	ADP
easat-11491	431	16	the	the	DET
easat-11491	431	17	production	production	NOUN
easat-11491	431	18	and	and	CCONJ
easat-11491	431	19	distribution	distribution	NOUN
easat-11491	431	20	of	of	ADP
easat-11491	431	21	electricity	electricity	NOUN
easat-11491	431	22	energy	energy	NOUN
easat-11491	431	23	using	use	VERB
easat-11491	431	24	the	the	DET
easat-11491	431	25	principlesof	principlesof	NOUN
easat-11491	431	26	the	the	DET
easat-11491	431	27	itil	itil	PROPN
easat-11491	431	28	framework	framework	NOUN
easat-11491	431	29	,	,	PUNCT
easat-11491	431	30	"	"	PUNCT
easat-11491	431	31	presented	present	VERB
easat-11491	431	32	at	at	ADP
easat-11491	431	33	the	the	DET
easat-11491	431	34	2024	2024	NUM
easat-11491	431	35	47th	47th	ADJ
easat-11491	431	36	mipro	mipro	ADJ
easat-11491	431	37	ict	ict	NOUN
easat-11491	431	38	and	and	CCONJ
easat-11491	431	39	electronics	electronic	NOUN
easat-11491	431	40	convention	convention	NOUN
easat-11491	431	41	(	(	PUNCT
easat-11491	431	42	mipro	mipro	NOUN
easat-11491	431	43	)	)	PUNCT
easat-11491	431	44	,	,	PUNCT
easat-11491	431	45	2024	2024	NUM
easat-11491	431	46	.	.	PUNCT
easat-11491	432	1	[	[	X
easat-11491	432	2	42	42	NUM
easat-11491	432	3	]	]	PUNCT
easat-11491	432	4	a.	a.	NOUN
easat-11491	432	5	ć	ć	PROPN
easat-11491	432	6	.	.	PUNCT
easat-11491	433	1	hasibović	hasibović	PROPN
easat-11491	433	2	,	,	PUNCT
easat-11491	433	3	a.	a.	NOUN
easat-11491	433	4	tanović	tanović	PROPN
easat-11491	433	5	,	,	PUNCT
easat-11491	433	6	and	and	CCONJ
easat-11491	433	7	a.	a.	NOUN
easat-11491	433	8	granulo	granulo	PROPN
easat-11491	433	9	,	,	PUNCT
easat-11491	433	10	"	"	PUNCT
easat-11491	433	11	the	the	DET
easat-11491	433	12	importance	importance	NOUN
easat-11491	433	13	of	of	ADP
easat-11491	433	14	itil4	itil4	VERB
easat-11491	433	15	adoption	adoption	NOUN
easat-11491	433	16	for	for	ADP
easat-11491	433	17	it	it	PRON
easat-11491	433	18	service	service	NOUN
easat-11491	433	19	management	management	NOUN
easat-11491	433	20	in	in	ADP
easat-11491	433	21	insurance	insurance	NOUN
easat-11491	433	22	companies	company	NOUN
easat-11491	433	23	,	,	PUNCT
easat-11491	433	24	"	"	PUNCT
easat-11491	433	25	presented	present	VERB
easat-11491	433	26	at	at	ADP
easat-11491	433	27	the	the	DET
easat-11491	433	28	2023	2023	NUM
easat-11491	433	29	46th	46th	ADJ
easat-11491	433	30	mipro	mipro	ADJ
easat-11491	433	31	ict	ict	NOUN
easat-11491	433	32	and	and	CCONJ
easat-11491	433	33	electronics	electronic	NOUN
easat-11491	433	34	convention	convention	NOUN
easat-11491	433	35	(	(	PUNCT
easat-11491	433	36	mipro	mipro	NOUN
easat-11491	433	37	)	)	PUNCT
easat-11491	433	38	,	,	PUNCT
easat-11491	433	39	2023	2023	NUM
easat-11491	433	40	.	.	PUNCT
easat-11491	434	1	[	[	X
easat-11491	434	2	43	43	NUM
easat-11491	434	3	]	]	X
easat-11491	434	4	m.	m.	NOUN
easat-11491	434	5	jäntti	jäntti	PROPN
easat-11491	434	6	and	and	CCONJ
easat-11491	434	7	h.	h.	PROPN
easat-11491	434	8	lindström	lindström	PROPN
easat-11491	434	9	,	,	PUNCT
easat-11491	434	10	"	"	PUNCT
easat-11491	434	11	improving	improve	VERB
easat-11491	434	12	the	the	DET
easat-11491	434	13	quality	quality	NOUN
easat-11491	434	14	of	of	ADP
easat-11491	434	15	self	self	NOUN
easat-11491	434	16	-	-	PUNCT
easat-11491	434	17	service	service	NOUN
easat-11491	434	18	in	in	ADP
easat-11491	434	19	an	an	DET
easat-11491	434	20	it	it	NOUN
easat-11491	434	21	service	service	NOUN
easat-11491	434	22	provider	provider	NOUN
easat-11491	434	23	organization	organization	NOUN
easat-11491	434	24	:	:	PUNCT
easat-11491	434	25	a	a	DET
easat-11491	434	26	case	case	NOUN
easat-11491	434	27	study	study	NOUN
easat-11491	434	28	,	,	PUNCT
easat-11491	434	29	"	"	PUNCT
easat-11491	434	30	presented	present	VERB
easat-11491	434	31	at	at	ADP
easat-11491	434	32	the	the	DET
easat-11491	434	33	international	international	ADJ
easat-11491	434	34	conference	conference	NOUN
easat-11491	434	35	on	on	ADP
easat-11491	434	36	the	the	DET
easat-11491	434	37	quality	quality	NOUN
easat-11491	434	38	of	of	ADP
easat-11491	434	39	information	information	NOUN
easat-11491	434	40	and	and	CCONJ
easat-11491	434	41	communications	communication	NOUN
easat-11491	434	42	technology	technology	NOUN
easat-11491	434	43	,	,	PUNCT
easat-11491	434	44	2024	2024	NUM
easat-11491	434	45	.	.	PUNCT
easat-11491	435	1	[	[	X
easat-11491	435	2	44	44	NUM
easat-11491	435	3	]	]	PUNCT
easat-11491	435	4	j.	j.	PROPN
easat-11491	435	5	faustino	faustino	PROPN
easat-11491	435	6	,	,	PUNCT
easat-11491	435	7	r.	r.	PROPN
easat-11491	435	8	pereira	pereira	PROPN
easat-11491	435	9	,	,	PUNCT
easat-11491	435	10	and	and	CCONJ
easat-11491	435	11	m.	m.	NOUN
easat-11491	435	12	m.	m.	PROPN
easat-11491	435	13	d.	d.	PROPN
easat-11491	435	14	silva	silva	PROPN
easat-11491	435	15	,	,	PUNCT
easat-11491	435	16	"	"	PUNCT
easat-11491	435	17	the	the	DET
easat-11491	435	18	influence	influence	NOUN
easat-11491	435	19	of	of	ADP
easat-11491	435	20	devops	devop	NOUN
easat-11491	435	21	practices	practice	NOUN
easat-11491	435	22	in	in	ADP
easat-11491	435	23	itsm	itsm	NOUN
easat-11491	435	24	processes	process	NOUN
easat-11491	435	25	,	,	PUNCT
easat-11491	435	26	"	"	PUNCT
easat-11491	435	27	international	international	ADJ
easat-11491	435	28	journal	journal	NOUN
easat-11491	435	29	of	of	ADP
easat-11491	435	30	services	service	NOUN
easat-11491	435	31	and	and	CCONJ
easat-11491	435	32	operations	operation	NOUN
easat-11491	435	33	management	management	NOUN
easat-11491	435	34	,	,	PUNCT
easat-11491	435	35	vol	vol	NOUN
easat-11491	435	36	.	.	PROPN
easat-11491	435	37	44	44	NUM
easat-11491	435	38	,	,	PUNCT
easat-11491	435	39	no	no	INTJ
easat-11491	435	40	.	.	NOUN
easat-11491	435	41	3	3	NUM
easat-11491	435	42	,	,	PUNCT
easat-11491	435	43	pp	pp	ADJ
easat-11491	435	44	.	.	PUNCT
easat-11491	436	1	390	390	NUM
easat-11491	436	2	-	-	SYM
easat-11491	436	3	407	407	NUM
easat-11491	436	4	,	,	PUNCT
easat-11491	436	5	2023	2023	NUM
easat-11491	436	6	.	.	PUNCT
easat-11491	437	1	https://doi.org/10.1504/ijsom.2023.129464	https://doi.org/10.1504/ijsom.2023.129464	PROPN
easat-11491	438	1	[	[	X
easat-11491	438	2	45	45	NUM
easat-11491	438	3	]	]	PUNCT
easat-11491	438	4	a.	a.	NOUN
easat-11491	438	5	k.	k.	PROPN
easat-11491	438	6	mutuku	mutuku	PROPN
easat-11491	438	7	,	,	PUNCT
easat-11491	438	8	l.	l.	PROPN
easat-11491	438	9	nderu	nderu	PROPN
easat-11491	438	10	,	,	PUNCT
easat-11491	438	11	and	and	CCONJ
easat-11491	438	12	t.	t.	PROPN
easat-11491	438	13	mwalili	mwalili	NOUN
easat-11491	438	14	,	,	PUNCT
easat-11491	438	15	"	"	PUNCT
easat-11491	438	16	a	a	DET
easat-11491	438	17	contextualized	contextualized	ADJ
easat-11491	438	18	deep	deep	ADJ
easat-11491	438	19	neural	neural	ADJ
easat-11491	438	20	network	network	NOUN
easat-11491	438	21	model	model	NOUN
easat-11491	438	22	for	for	ADP
easat-11491	438	23	classifying	classify	VERB
easat-11491	438	24	it	it	PRON
easat-11491	438	25	incidents	incident	NOUN
easat-11491	438	26	based	base	VERB
easat-11491	438	27	on	on	ADP
easat-11491	438	28	severity	severity	NOUN
easat-11491	438	29	,	,	PUNCT
easat-11491	438	30	"	"	PUNCT
easat-11491	438	31	in	in	ADP
easat-11491	438	32	2024	2024	NUM
easat-11491	438	33	international	international	ADJ
easat-11491	438	34	conference	conference	NOUN
easat-11491	438	35	on	on	ADP
easat-11491	438	36	computer	computer	NOUN
easat-11491	438	37	and	and	CCONJ
easat-11491	438	38	applications	application	NOUN
easat-11491	438	39	(	(	PUNCT
easat-11491	438	40	icca	icca	PROPN
easat-11491	438	41	)	)	PUNCT
easat-11491	438	42	,	,	PUNCT
easat-11491	438	43	2024	2024	NUM
easat-11491	438	44	.	.	PUNCT
easat-11491	439	1	https://doi.org/10.18280/mmep.110629	https://doi.org/10.18280/mmep.110629	NOUN
easat-11491	439	2	https://doi.org/10.3233/jifs-189131	https://doi.org/10.3233/jifs-189131	PROPN
easat-11491	439	3	https://doi.org/10.3390/app11083384	https://doi.org/10.3390/app11083384	PROPN
easat-11491	439	4	https://doi.org/10.1016/j.procs.2024.06.253	https://doi.org/10.1016/j.procs.2024.06.253	PROPN
easat-11491	439	5	https://doi.org/10.1136/bmj.n71	https://doi.org/10.1136/bmj.n71	PROPN
easat-11491	439	6	https://doi.org/10.1590/s0104-11692007000300023	https://doi.org/10.1590/s0104-11692007000300023	PROPN
easat-11491	439	7	https://doi.org/10.3390/informatics9020048	https://doi.org/10.3390/informatics9020048	PROPN
easat-11491	439	8	https://doi.org/10.18280/ijsse.130602	https://doi.org/10.18280/ijsse.130602	PROPN
easat-11491	439	9	https://doi.org/10.46799/syntax-idea.v6i5.3246	https://doi.org/10.46799/syntax-idea.v6i5.3246	PROPN
easat-11491	440	1	https://doi.org/10.3926/jiem.3429	https://doi.org/10.3926/jiem.3429	PROPN
easat-11491	440	2	https://doi.org/10.1016/j.ijinfomgt.2023.102628	https://doi.org/10.1016/j.ijinfomgt.2023.102628	PROPN
easat-11491	440	3	https://doi.org/10.15575/join.v7i1.814	https://doi.org/10.15575/join.v7i1.814	VERB
easat-11491	440	4	https://doi.org/10.1504/ijsom.2023.129464	https://doi.org/10.1504/ijsom.2023.129464	PROPN
easat-11491	440	5	40	40	NUM
easat-11491	440	6	edelweiss	edelweiss	PROPN
easat-11491	440	7	applied	apply	VERB
easat-11491	440	8	science	science	NOUN
easat-11491	440	9	and	and	CCONJ
easat-11491	440	10	technology	technology	NOUN
easat-11491	440	11	issn	issn	PROPN
easat-11491	440	12	:	:	PUNCT
easat-11491	440	13	2576	2576	NUM
easat-11491	440	14	-	-	SYM
easat-11491	440	15	8484	8484	NUM
easat-11491	440	16	vol	vol	NOUN
easat-11491	440	17	.	.	PROPN
easat-11491	441	1	10	10	NUM
easat-11491	441	2	,	,	PUNCT
easat-11491	441	3	no	no	INTJ
easat-11491	441	4	.	.	NOUN
easat-11491	441	5	1	1	NUM
easat-11491	441	6	:	:	SYM
easat-11491	441	7	27	27	NUM
easat-11491	441	8	-	-	SYM
easat-11491	441	9	40	40	NUM
easat-11491	441	10	,	,	PUNCT
easat-11491	441	11	2026	2026	NUM
easat-11491	441	12	doi	doi	NOUN
easat-11491	441	13	:	:	PUNCT
easat-11491	441	14	10.55214/2576	10.55214/2576	NUM
easat-11491	441	15	-	-	PUNCT
easat-11491	441	16	8484.v10i1.11491	8484.v10i1.11491	NOUN
easat-11491	441	17	©	©	ADP
easat-11491	441	18	2026	2026	NUM
easat-11491	441	19	by	by	ADP
easat-11491	441	20	the	the	DET
easat-11491	441	21	authors	author	NOUN
easat-11491	441	22	;	;	PUNCT
easat-11491	442	1	licensee	licensee	PROPN
easat-11491	442	2	learning	learning	NOUN
easat-11491	442	3	gate	gate	NOUN
easat-11491	442	4	[	[	X
easat-11491	442	5	46	46	NUM
easat-11491	442	6	]	]	X
easat-11491	442	7	o.	o.	PROPN
easat-11491	442	8	a.	a.	PROPN
easat-11491	442	9	j.	j.	PROPN
easat-11491	442	10	antonio	antonio	PROPN
easat-11491	442	11	,	,	PUNCT
easat-11491	442	12	"	"	PUNCT
easat-11491	442	13	analysis	analysis	NOUN
easat-11491	442	14	of	of	ADP
easat-11491	442	15	the	the	DET
easat-11491	442	16	use	use	NOUN
easat-11491	442	17	of	of	ADP
easat-11491	442	18	the	the	DET
easat-11491	442	19	itil	itil	PROPN
easat-11491	442	20	methodology	methodology	NOUN
easat-11491	442	21	against	against	ADP
easat-11491	442	22	other	other	ADJ
easat-11491	442	23	reference	reference	NOUN
easat-11491	442	24	frameworks	framework	NOUN
easat-11491	442	25	for	for	ADP
easat-11491	442	26	service	service	NOUN
easat-11491	442	27	management	management	NOUN
easat-11491	442	28	2018	2018	NUM
easat-11491	442	29	-	-	SYM
easat-11491	442	30	2020	2020	NUM
easat-11491	442	31	,	,	PUNCT
easat-11491	442	32	"	"	PUNCT
easat-11491	442	33	in	in	ADP
easat-11491	442	34	proceedings	proceeding	NOUN
easat-11491	442	35	of	of	ADP
easat-11491	442	36	the	the	DET
easat-11491	442	37	laccei	laccei	NOUN
easat-11491	442	38	international	international	PROPN
easat-11491	442	39	multi	multi	NOUN
easat-11491	442	40	-	-	NOUN
easat-11491	442	41	conference	conference	NOUN
easat-11491	442	42	for	for	ADP
easat-11491	442	43	engineering	engineering	NOUN
easat-11491	442	44	,	,	PUNCT
easat-11491	442	45	education	education	NOUN
easat-11491	442	46	and	and	CCONJ
easat-11491	442	47	technology	technology	NOUN
easat-11491	442	48	,	,	PUNCT
easat-11491	442	49	2023	2023	NUM
easat-11491	442	50	.	.	PUNCT
easat-11491	443	1	[	[	X
easat-11491	443	2	47	47	NUM
easat-11491	443	3	]	]	PUNCT
easat-11491	443	4	a.	a.	PROPN
easat-11491	443	5	d.	d.	PROPN
easat-11491	443	6	firmansyah	firmansyah	PROPN
easat-11491	443	7	and	and	CCONJ
easat-11491	443	8	a.	a.	NOUN
easat-11491	443	9	p.	p.	NOUN
easat-11491	443	10	subriadi	subriadi	NOUN
easat-11491	443	11	,	,	PUNCT
easat-11491	443	12	"	"	PUNCT
easat-11491	443	13	it	it	PRON
easat-11491	443	14	service	service	NOUN
easat-11491	443	15	desk	desk	NOUN
easat-11491	443	16	model	model	PROPN
easat-11491	443	17	literature	literature	PROPN
easat-11491	443	18	review	review	PROPN
easat-11491	443	19	:	:	PUNCT
easat-11491	443	20	benefits	benefit	NOUN
easat-11491	443	21	and	and	CCONJ
easat-11491	443	22	challenges	challenge	NOUN
easat-11491	443	23	,	,	PUNCT
easat-11491	443	24	"	"	PUNCT
easat-11491	443	25	presented	present	VERB
easat-11491	443	26	at	at	ADP
easat-11491	443	27	the	the	DET
easat-11491	443	28	2022	2022	NUM
easat-11491	443	29	international	international	ADJ
easat-11491	443	30	seminar	seminar	NOUN
easat-11491	443	31	on	on	ADP
easat-11491	443	32	application	application	NOUN
easat-11491	443	33	for	for	ADP
easat-11491	443	34	technology	technology	NOUN
easat-11491	443	35	of	of	ADP
easat-11491	443	36	information	information	NOUN
easat-11491	443	37	and	and	CCONJ
easat-11491	443	38	communication	communication	NOUN
easat-11491	443	39	(	(	PUNCT
easat-11491	443	40	isemantic	isemantic	NOUN
easat-11491	443	41	)	)	PUNCT
easat-11491	443	42	,	,	PUNCT
easat-11491	443	43	2022	2022	NUM
easat-11491	443	44	.	.	PUNCT
easat-11491	444	1	[	[	X
easat-11491	444	2	48	48	NUM
easat-11491	444	3	]	]	PUNCT
easat-11491	444	4	j.	j.	PROPN
easat-11491	444	5	l.	l.	PROPN
easat-11491	444	6	rubio	rubio	PROPN
easat-11491	444	7	and	and	CCONJ
easat-11491	444	8	m.	m.	NOUN
easat-11491	444	9	arcilla	arcilla	NOUN
easat-11491	444	10	,	,	PUNCT
easat-11491	444	11	"	"	PUNCT
easat-11491	444	12	how	how	SCONJ
easat-11491	444	13	to	to	PART
easat-11491	444	14	optimize	optimize	VERB
easat-11491	444	15	the	the	DET
easat-11491	444	16	implementation	implementation	NOUN
easat-11491	444	17	of	of	ADP
easat-11491	444	18	itil	itil	PROPN
easat-11491	444	19	through	through	ADP
easat-11491	444	20	a	a	DET
easat-11491	444	21	process	process	NOUN
easat-11491	444	22	ordering	order	VERB
easat-11491	444	23	algorithm	algorithm	NOUN
easat-11491	444	24	,	,	PUNCT
easat-11491	444	25	"	"	PUNCT
easat-11491	444	26	applied	apply	VERB
easat-11491	444	27	sciences	science	NOUN
easat-11491	444	28	,	,	PUNCT
easat-11491	444	29	vol	vol	NOUN
easat-11491	444	30	.	.	PROPN
easat-11491	444	31	10	10	NUM
easat-11491	444	32	,	,	PUNCT
easat-11491	444	33	no	no	INTJ
easat-11491	444	34	.	.	NOUN
easat-11491	444	35	1	1	NUM
easat-11491	444	36	,	,	PUNCT
easat-11491	444	37	p.	p.	NOUN
easat-11491	444	38	34	34	NUM
easat-11491	444	39	,	,	PUNCT
easat-11491	444	40	2019	2019	NUM
easat-11491	444	41	.	.	PUNCT
easat-11491	445	1	https://doi.org/10.3390/app10010034	https://doi.org/10.3390/app10010034	PRON
easat-11491	446	1	[	[	X
easat-11491	446	2	49	49	NUM
easat-11491	446	3	]	]	PUNCT
easat-11491	446	4	r.	r.	PROPN
easat-11491	446	5	arisenta	arisenta	PROPN
easat-11491	446	6	and	and	CCONJ
easat-11491	446	7	a.	a.	NOUN
easat-11491	446	8	a.	a.	NOUN
easat-11491	446	9	sukmandhani	sukmandhani	PROPN
easat-11491	446	10	,	,	PUNCT
easat-11491	446	11	"	"	PUNCT
easat-11491	446	12	evaluation	evaluation	NOUN
easat-11491	446	13	model	model	NOUN
easat-11491	446	14	of	of	ADP
easat-11491	446	15	success	success	NOUN
easat-11491	446	16	change	change	NOUN
easat-11491	446	17	management	management	NOUN
easat-11491	446	18	in	in	ADP
easat-11491	446	19	banking	banking	NOUN
easat-11491	446	20	institution	institution	NOUN
easat-11491	446	21	based	base	VERB
easat-11491	446	22	on	on	ADP
easat-11491	446	23	itil	itil	PROPN
easat-11491	446	24	v3	v3	PROPN
easat-11491	446	25	(	(	PUNCT
easat-11491	446	26	case	case	NOUN
easat-11491	446	27	study	study	NOUN
easat-11491	446	28	)	)	PUNCT
easat-11491	446	29	,	,	PUNCT
easat-11491	446	30	"	"	PUNCT
easat-11491	446	31	presented	present	VERB
easat-11491	446	32	at	at	ADP
easat-11491	446	33	the	the	DET
easat-11491	446	34	2020	2020	NUM
easat-11491	446	35	international	international	ADJ
easat-11491	446	36	conference	conference	NOUN
easat-11491	446	37	on	on	ADP
easat-11491	446	38	information	information	NOUN
easat-11491	446	39	management	management	NOUN
easat-11491	446	40	and	and	CCONJ
easat-11491	446	41	technology	technology	NOUN
easat-11491	446	42	(	(	PUNCT
easat-11491	446	43	icimtech	icimtech	PROPN
easat-11491	446	44	)	)	PUNCT
easat-11491	446	45	,	,	PUNCT
easat-11491	446	46	2020	2020	NUM
easat-11491	446	47	.	.	PUNCT
easat-11491	447	1	[	[	X
easat-11491	447	2	50	50	NUM
easat-11491	447	3	]	]	PUNCT
easat-11491	447	4	j.	j.	PROPN
easat-11491	447	5	alam	alam	PROPN
easat-11491	447	6	and	and	CCONJ
easat-11491	447	7	b.	b.	PROPN
easat-11491	447	8	soewito	soewito	PROPN
easat-11491	447	9	,	,	PUNCT
easat-11491	447	10	"	"	PUNCT
easat-11491	447	11	improvement	improvement	NOUN
easat-11491	447	12	of	of	ADP
easat-11491	447	13	it	it	PRON
easat-11491	447	14	operation	operation	NOUN
easat-11491	447	15	performance	performance	NOUN
easat-11491	447	16	using	use	VERB
easat-11491	447	17	synergy	synergy	NOUN
easat-11491	447	18	of	of	ADP
easat-11491	447	19	itil	itil	PROPN
easat-11491	447	20	process	process	NOUN
easat-11491	447	21	in	in	ADP
easat-11491	447	22	retail	retail	ADJ
easat-11491	447	23	organization	organization	NOUN
easat-11491	447	24	,	,	PUNCT
easat-11491	447	25	"	"	PUNCT
easat-11491	447	26	journal	journal	NOUN
easat-11491	447	27	of	of	ADP
easat-11491	447	28	theoretical	theoretical	ADJ
easat-11491	447	29	and	and	CCONJ
easat-11491	447	30	applied	apply	VERB
easat-11491	447	31	information	information	NOUN
easat-11491	447	32	technology	technology	NOUN
easat-11491	447	33	,	,	PUNCT
easat-11491	447	34	vol	vol	NOUN
easat-11491	447	35	.	.	PROPN
easat-11491	448	1	98	98	NUM
easat-11491	448	2	,	,	PUNCT
easat-11491	448	3	no	no	INTJ
easat-11491	448	4	.	.	NOUN
easat-11491	448	5	14	14	NUM
easat-11491	448	6	,	,	PUNCT
easat-11491	448	7	pp	pp	ADJ
easat-11491	448	8	.	.	PUNCT
easat-11491	449	1	1	1	NUM
easat-11491	449	2	-	-	SYM
easat-11491	449	3	14	14	NUM
easat-11491	449	4	,	,	PUNCT
easat-11491	449	5	2020	2020	NUM
easat-11491	449	6	.	.	PUNCT
easat-11491	450	1	[	[	X
easat-11491	450	2	51	51	NUM
easat-11491	450	3	]	]	PUNCT
easat-11491	450	4	r.	r.	PROPN
easat-11491	450	5	j.	j.	PROPN
easat-11491	450	6	sipahutar	sipahutar	PROPN
easat-11491	450	7	,	,	PUNCT
easat-11491	450	8	a.	a.	PROPN
easat-11491	450	9	n.	n.	PROPN
easat-11491	450	10	hidayanto	hidayanto	PROPN
easat-11491	450	11	,	,	PUNCT
easat-11491	450	12	u.	u.	PROPN
easat-11491	450	13	rahardja	rahardja	PROPN
easat-11491	450	14	,	,	PUNCT
easat-11491	450	15	and	and	CCONJ
easat-11491	450	16	k.	k.	PROPN
easat-11491	450	17	phusavat	phusavat	PROPN
easat-11491	450	18	,	,	PUNCT
easat-11491	450	19	"	"	PUNCT
easat-11491	450	20	drivers	driver	NOUN
easat-11491	450	21	and	and	CCONJ
easat-11491	450	22	barriers	barrier	NOUN
easat-11491	450	23	to	to	ADP
easat-11491	450	24	it	it	PRON
easat-11491	450	25	service	service	NOUN
easat-11491	450	26	management	management	NOUN
easat-11491	450	27	adoption	adoption	NOUN
easat-11491	450	28	in	in	ADP
easat-11491	450	29	indonesian	indonesian	ADJ
easat-11491	450	30	start	start	NOUN
easat-11491	450	31	-	-	PUNCT
easat-11491	450	32	up	up	NOUN
easat-11491	450	33	based	base	VERB
easat-11491	450	34	on	on	ADP
easat-11491	450	35	the	the	DET
easat-11491	450	36	diffusion	diffusion	NOUN
easat-11491	450	37	of	of	ADP
easat-11491	450	38	innovation	innovation	NOUN
easat-11491	450	39	theory	theory	NOUN
easat-11491	450	40	,	,	PUNCT
easat-11491	450	41	"	"	PUNCT
easat-11491	450	42	presented	present	VERB
easat-11491	450	43	at	at	ADP
easat-11491	450	44	the	the	DET
easat-11491	450	45	2020	2020	NUM
easat-11491	450	46	fifth	fifth	ADJ
easat-11491	450	47	international	international	ADJ
easat-11491	450	48	conference	conference	NOUN
easat-11491	450	49	on	on	ADP
easat-11491	450	50	informatics	informatic	NOUN
easat-11491	450	51	and	and	CCONJ
easat-11491	450	52	computing	computing	NOUN
easat-11491	450	53	(	(	PUNCT
easat-11491	450	54	icic	icic	PROPN
easat-11491	450	55	)	)	PUNCT
easat-11491	450	56	,	,	PUNCT
easat-11491	450	57	2020	2020	NUM
easat-11491	450	58	.	.	PUNCT
easat-11491	451	1	[	[	X
easat-11491	451	2	52	52	NUM
easat-11491	451	3	]	]	PUNCT
easat-11491	451	4	c.	c.	PROPN
easat-11491	451	5	m.	m.	PROPN
easat-11491	451	6	tae	tae	PROPN
easat-11491	451	7	and	and	CCONJ
easat-11491	451	8	p.	p.	PROPN
easat-11491	451	9	d.	d.	PROPN
easat-11491	451	10	hung	hung	PROPN
easat-11491	451	11	,	,	PUNCT
easat-11491	451	12	"	"	PUNCT
easat-11491	451	13	a	a	DET
easat-11491	451	14	collaborative	collaborative	ADJ
easat-11491	451	15	web	web	NOUN
easat-11491	451	16	application	application	NOUN
easat-11491	451	17	based	base	VERB
easat-11491	451	18	on	on	ADP
easat-11491	451	19	incident	incident	NOUN
easat-11491	451	20	management	management	NOUN
easat-11491	451	21	framework	framework	NOUN
easat-11491	451	22	for	for	ADP
easat-11491	451	23	financial	financial	ADJ
easat-11491	451	24	system	system	NOUN
easat-11491	451	25	,	,	PUNCT
easat-11491	451	26	"	"	PUNCT
easat-11491	451	27	presented	present	VERB
easat-11491	451	28	at	at	ADP
easat-11491	451	29	the	the	DET
easat-11491	451	30	international	international	ADJ
easat-11491	451	31	conference	conference	NOUN
easat-11491	451	32	on	on	ADP
easat-11491	451	33	cooperative	cooperative	ADJ
easat-11491	451	34	design	design	NOUN
easat-11491	451	35	,	,	PUNCT
easat-11491	451	36	visualization	visualization	NOUN
easat-11491	451	37	and	and	CCONJ
easat-11491	451	38	engineering	engineering	NOUN
easat-11491	451	39	,	,	PUNCT
easat-11491	451	40	2020	2020	NUM
easat-11491	451	41	.	.	PUNCT
easat-11491	452	1	[	[	X
easat-11491	452	2	53	53	NUM
easat-11491	452	3	]	]	PUNCT
easat-11491	452	4	r.	r.	PROPN
easat-11491	452	5	hanafi	hanafi	PROPN
easat-11491	452	6	,	,	PUNCT
easat-11491	452	7	l.	l.	PROPN
easat-11491	452	8	a.	a.	PROPN
easat-11491	452	9	wibowo	wibowo	PROPN
easat-11491	452	10	,	,	PUNCT
easat-11491	452	11	and	and	CCONJ
easat-11491	452	12	a.	a.	NOUN
easat-11491	452	13	rahayu	rahayu	PROPN
easat-11491	452	14	,	,	PUNCT
easat-11491	452	15	"	"	PUNCT
easat-11491	452	16	organization	organization	NOUN
easat-11491	452	17	and	and	CCONJ
easat-11491	452	18	it	it	PRON
easat-11491	452	19	strategic	strategic	ADJ
easat-11491	452	20	alignment	alignment	NOUN
easat-11491	452	21	,	,	PUNCT
easat-11491	452	22	determination	determination	NOUN
easat-11491	452	23	of	of	ADP
easat-11491	452	24	it	it	PRON
easat-11491	452	25	process	process	VERB
easat-11491	452	26	priorities	priority	NOUN
easat-11491	452	27	using	use	VERB
easat-11491	452	28	cobit	cobit	NOUN
easat-11491	452	29	5	5	NUM
easat-11491	452	30	,	,	PUNCT
easat-11491	452	31	"	"	PUNCT
easat-11491	452	32	presented	present	VERB
easat-11491	452	33	at	at	ADP
easat-11491	452	34	the	the	DET
easat-11491	452	35	2020	2020	NUM
easat-11491	452	36	international	international	ADJ
easat-11491	452	37	conference	conference	NOUN
easat-11491	452	38	on	on	ADP
easat-11491	452	39	advancement	advancement	NOUN
easat-11491	452	40	in	in	ADP
easat-11491	452	41	data	datum	NOUN
easat-11491	452	42	science	science	NOUN
easat-11491	452	43	,	,	PUNCT
easat-11491	452	44	elearning	elearning	NOUN
easat-11491	452	45	and	and	CCONJ
easat-11491	452	46	information	information	NOUN
easat-11491	452	47	systems	system	NOUN
easat-11491	452	48	(	(	PUNCT
easat-11491	452	49	icadeis	icadeis	NOUN
easat-11491	452	50	)	)	PUNCT
easat-11491	452	51	,	,	PUNCT
easat-11491	452	52	2020	2020	NUM
easat-11491	452	53	.	.	PUNCT
easat-11491	453	1	[	[	X
easat-11491	453	2	54	54	NUM
easat-11491	453	3	]	]	PUNCT
easat-11491	453	4	s.	s.	PROPN
easat-11491	453	5	ratnawati	ratnawati	PROPN
easat-11491	453	6	,	,	PUNCT
easat-11491	453	7	m.	m.	PROPN
easat-11491	453	8	q.	q.	PROPN
easat-11491	453	9	huda	huda	PROPN
easat-11491	453	10	,	,	PUNCT
easat-11491	453	11	and	and	CCONJ
easat-11491	453	12	f.	f.	PROPN
easat-11491	453	13	sopiana	sopiana	PROPN
easat-11491	453	14	,	,	PUNCT
easat-11491	453	15	"	"	PUNCT
easat-11491	453	16	evaluation	evaluation	NOUN
easat-11491	453	17	of	of	ADP
easat-11491	453	18	it	it	PRON
easat-11491	453	19	service	service	NOUN
easat-11491	453	20	operation	operation	NOUN
easat-11491	453	21	for	for	ADP
easat-11491	453	22	public	public	ADJ
easat-11491	453	23	service	service	NOUN
easat-11491	453	24	using	use	VERB
easat-11491	453	25	itil	itil	PROPN
easat-11491	453	26	version	version	NOUN
easat-11491	453	27	3	3	NUM
easat-11491	453	28	and	and	CCONJ
easat-11491	453	29	pdca	pdca	ADJ
easat-11491	453	30	cycle	cycle	NOUN
easat-11491	453	31	,	,	PUNCT
easat-11491	453	32	"	"	PUNCT
easat-11491	453	33	presented	present	VERB
easat-11491	453	34	at	at	ADP
easat-11491	453	35	the	the	DET
easat-11491	453	36	2021	2021	NUM
easat-11491	453	37	9th	9th	ADJ
easat-11491	453	38	international	international	ADJ
easat-11491	453	39	conference	conference	NOUN
easat-11491	453	40	on	on	ADP
easat-11491	453	41	cyber	cyber	NOUN
easat-11491	454	1	and	and	CCONJ
easat-11491	454	2	it	it	PRON
easat-11491	454	3	service	service	NOUN
easat-11491	454	4	management	management	NOUN
easat-11491	454	5	(	(	PUNCT
easat-11491	454	6	citsm	citsm	NOUN
easat-11491	454	7	)	)	PUNCT
easat-11491	454	8	,	,	PUNCT
easat-11491	454	9	2021	2021	NUM
easat-11491	454	10	.	.	PUNCT
easat-11491	455	1	[	[	X
easat-11491	455	2	55	55	NUM
easat-11491	455	3	]	]	PUNCT
easat-11491	455	4	m.	m.	NOUN
easat-11491	455	5	ketata	ketata	PROPN
easat-11491	455	6	,	,	PUNCT
easat-11491	455	7	z.	z.	PROPN
easat-11491	455	8	loukil	loukil	PROPN
easat-11491	455	9	,	,	PUNCT
easat-11491	455	10	and	and	CCONJ
easat-11491	455	11	f.	f.	PROPN
easat-11491	455	12	gargouri	gargouri	PROPN
easat-11491	455	13	,	,	PUNCT
easat-11491	455	14	"	"	PUNCT
easat-11491	455	15	intervention	intervention	NOUN
easat-11491	455	16	planning	planning	NOUN
easat-11491	455	17	in	in	ADP
easat-11491	455	18	itil	itil	PROPN
easat-11491	455	19	context	context	NOUN
easat-11491	455	20	:	:	PUNCT
easat-11491	455	21	constraint	constraint	NOUN
easat-11491	455	22	-	-	PUNCT
easat-11491	455	23	based	base	VERB
easat-11491	455	24	modeling	modeling	NOUN
easat-11491	455	25	and	and	CCONJ
easat-11491	455	26	symmetry	symmetry	NOUN
easat-11491	455	27	-	-	PUNCT
easat-11491	455	28	based	base	VERB
easat-11491	455	29	filtering	filtering	NOUN
easat-11491	455	30	techniquesa	techniquesa	NOUN
easat-11491	455	31	,	,	PUNCT
easat-11491	455	32	"	"	PUNCT
easat-11491	455	33	international	international	ADJ
easat-11491	455	34	journal	journal	NOUN
easat-11491	455	35	of	of	ADP
easat-11491	455	36	service	service	NOUN
easat-11491	455	37	science	science	NOUN
easat-11491	455	38	,	,	PUNCT
easat-11491	455	39	management	management	NOUN
easat-11491	455	40	,	,	PUNCT
easat-11491	455	41	engineering	engineering	NOUN
easat-11491	455	42	,	,	PUNCT
easat-11491	455	43	and	and	CCONJ
easat-11491	455	44	technology	technology	NOUN
easat-11491	455	45	,	,	PUNCT
easat-11491	455	46	vol	vol	NOUN
easat-11491	455	47	.	.	PROPN
easat-11491	455	48	12	12	NUM
easat-11491	455	49	,	,	PUNCT
easat-11491	455	50	no	no	INTJ
easat-11491	455	51	.	.	NOUN
easat-11491	455	52	4	4	NUM
easat-11491	455	53	,	,	PUNCT
easat-11491	455	54	pp	pp	ADJ
easat-11491	455	55	.	.	PUNCT
easat-11491	455	56	85	85	NUM
easat-11491	455	57	-	-	SYM
easat-11491	455	58	109	109	NUM
easat-11491	455	59	,	,	PUNCT
easat-11491	455	60	2021	2021	NUM
easat-11491	455	61	.	.	PUNCT
easat-11491	456	1	[	[	X
easat-11491	456	2	56	56	NUM
easat-11491	456	3	]	]	PUNCT
easat-11491	456	4	a.	a.	NOUN
easat-11491	456	5	c.	c.	PROPN
easat-11491	456	6	amorim	amorim	PROPN
easat-11491	456	7	,	,	PUNCT
easat-11491	456	8	m.	m.	NOUN
easat-11491	456	9	m.	m.	NOUN
easat-11491	456	10	da	da	PROPN
easat-11491	456	11	silva	silva	PROPN
easat-11491	456	12	,	,	PUNCT
easat-11491	456	13	r.	r.	PROPN
easat-11491	456	14	pereira	pereira	PROPN
easat-11491	456	15	,	,	PUNCT
easat-11491	456	16	and	and	CCONJ
easat-11491	456	17	m.	m.	NOUN
easat-11491	456	18	gonçalves	gonçalve	NOUN
easat-11491	456	19	,	,	PUNCT
easat-11491	456	20	"	"	PUNCT
easat-11491	456	21	using	use	VERB
easat-11491	456	22	agile	agile	ADJ
easat-11491	456	23	methodologies	methodology	NOUN
easat-11491	456	24	for	for	ADP
easat-11491	456	25	adopting	adopt	VERB
easat-11491	456	26	cobit	cobit	NOUN
easat-11491	456	27	,	,	PUNCT
easat-11491	456	28	"	"	PUNCT
easat-11491	456	29	information	information	NOUN
easat-11491	456	30	systems	system	NOUN
easat-11491	456	31	,	,	PUNCT
easat-11491	456	32	vol	vol	NOUN
easat-11491	456	33	.	.	PROPN
easat-11491	457	1	101	101	NUM
easat-11491	457	2	,	,	PUNCT
easat-11491	457	3	p.	p.	NOUN
easat-11491	457	4	101496	101496	NUM
easat-11491	457	5	,	,	PUNCT
easat-11491	457	6	2021	2021	NUM
easat-11491	457	7	.	.	PUNCT
easat-11491	458	1	[	[	X
easat-11491	458	2	57	57	NUM
easat-11491	458	3	]	]	X
easat-11491	458	4	f.	f.	PROPN
easat-11491	458	5	m.	m.	PROPN
easat-11491	458	6	mendes	mendes	PROPN
easat-11491	458	7	-	-	PUNCT
easat-11491	458	8	da	da	ADJ
easat-11491	458	9	-	-	PUNCT
easat-11491	458	10	silva	silva	NOUN
easat-11491	458	11	and	and	CCONJ
easat-11491	458	12	a.	a.	NOUN
easat-11491	458	13	l.	l.	PROPN
easat-11491	458	14	albertin	albertin	PROPN
easat-11491	458	15	,	,	PUNCT
easat-11491	458	16	"	"	PUNCT
easat-11491	458	17	the	the	DET
easat-11491	458	18	impact	impact	NOUN
easat-11491	458	19	of	of	ADP
easat-11491	458	20	it	it	PRON
easat-11491	458	21	business	business	VERB
easat-11491	458	22	strategic	strategic	ADJ
easat-11491	458	23	alignment	alignment	NOUN
easat-11491	458	24	on	on	ADP
easat-11491	458	25	the	the	DET
easat-11491	458	26	transformation	transformation	NOUN
easat-11491	458	27	and	and	CCONJ
easat-11491	458	28	operations	operation	NOUN
easat-11491	458	29	of	of	ADP
easat-11491	458	30	pre	pre	ADJ
easat-11491	458	31	digital	digital	ADJ
easat-11491	458	32	businesses	business	NOUN
easat-11491	458	33	,	,	PUNCT
easat-11491	458	34	"	"	PUNCT
easat-11491	458	35	revista	revista	PROPN
easat-11491	458	36	de	de	PROPN
easat-11491	458	37	administração	administração	PROPN
easat-11491	458	38	contemporânea	contemporânea	PROPN
easat-11491	458	39	,	,	PUNCT
easat-11491	458	40	vol	vol	NOUN
easat-11491	458	41	.	.	PROPN
easat-11491	458	42	28	28	NUM
easat-11491	458	43	,	,	PUNCT
easat-11491	458	44	no	no	INTJ
easat-11491	458	45	.	.	NOUN
easat-11491	458	46	4	4	NUM
easat-11491	458	47	,	,	PUNCT
easat-11491	458	48	p.	p.	NOUN
easat-11491	458	49	e240128	e240128	ADJ
easat-11491	458	50	,	,	PUNCT
easat-11491	458	51	2024	2024	NUM
easat-11491	458	52	.	.	PUNCT
easat-11491	459	1	https://doi.org/10.1590/1982-7849rac2024240128.por	https://doi.org/10.1590/1982-7849rac2024240128.por	PRON
easat-11491	459	2	[	[	X
easat-11491	459	3	58	58	NUM
easat-11491	459	4	]	]	PUNCT
easat-11491	459	5	a.	a.	NOUN
easat-11491	459	6	a.	a.	PROPN
easat-11491	459	7	anwar	anwar	PROPN
easat-11491	459	8	and	and	CCONJ
easat-11491	459	9	n.	n.	PROPN
easat-11491	459	10	legowo	legowo	PROPN
easat-11491	459	11	,	,	PUNCT
easat-11491	459	12	"	"	PUNCT
easat-11491	459	13	enhancing	enhance	VERB
easat-11491	459	14	it	it	PRON
easat-11491	459	15	service	service	NOUN
easat-11491	459	16	desk	desk	NOUN
easat-11491	459	17	performance	performance	NOUN
easat-11491	459	18	through	through	ADP
easat-11491	459	19	six	six	NUM
easat-11491	459	20	sigma	sigma	NOUN
easat-11491	459	21	and	and	CCONJ
easat-11491	459	22	itil	itil	PROPN
easat-11491	459	23	:	:	PUNCT
easat-11491	459	24	a	a	DET
easat-11491	459	25	case	case	NOUN
easat-11491	459	26	study	study	NOUN
easat-11491	459	27	of	of	ADP
easat-11491	459	28	an	an	DET
easat-11491	459	29	oil	oil	NOUN
easat-11491	459	30	company	company	NOUN
easat-11491	459	31	contractor	contractor	NOUN
easat-11491	459	32	in	in	ADP
easat-11491	459	33	indonesia	indonesia	PROPN
easat-11491	459	34	,	,	PUNCT
easat-11491	459	35	"	"	PUNCT
easat-11491	459	36	journal	journal	NOUN
easat-11491	459	37	of	of	ADP
easat-11491	459	38	logistics	logistic	NOUN
easat-11491	459	39	,	,	PUNCT
easat-11491	459	40	informatics	informatic	NOUN
easat-11491	459	41	and	and	CCONJ
easat-11491	459	42	service	service	NOUN
easat-11491	459	43	science	science	NOUN
easat-11491	459	44	,	,	PUNCT
easat-11491	459	45	vol	vol	NOUN
easat-11491	459	46	.	.	PROPN
easat-11491	459	47	11	11	NUM
easat-11491	459	48	,	,	PUNCT
easat-11491	459	49	no	no	INTJ
easat-11491	459	50	.	.	NOUN
easat-11491	459	51	5	5	NUM
easat-11491	459	52	,	,	PUNCT
easat-11491	459	53	pp	pp	ADJ
easat-11491	459	54	.	.	PUNCT
easat-11491	460	1	228–256	228–256	NUM
easat-11491	460	2	,	,	PUNCT
easat-11491	460	3	2024	2024	NUM
easat-11491	460	4	.	.	PUNCT
easat-11491	461	1	https://doi.org/10.33168/jliss.2024.0514	https://doi.org/10.33168/jliss.2024.0514	VERB
easat-11491	461	2	[	[	SYM
easat-11491	461	3	59	59	NUM
easat-11491	461	4	]	]	PUNCT
easat-11491	461	5	c.	c.	PROPN
easat-11491	461	6	peña	peña	PROPN
easat-11491	461	7	,	,	PUNCT
easat-11491	461	8	e.	e.	PROPN
easat-11491	461	9	agreda	agreda	PROPN
easat-11491	461	10	,	,	PUNCT
easat-11491	461	11	j.	j.	PROPN
easat-11491	461	12	l.	l.	PROPN
easat-11491	461	13	castillo	castillo	PROPN
easat-11491	461	14	-	-	PUNCT
easat-11491	461	15	sequera	sequera	NOUN
easat-11491	461	16	,	,	PUNCT
easat-11491	461	17	and	and	CCONJ
easat-11491	461	18	l.	l.	PROPN
easat-11491	461	19	wong	wong	PROPN
easat-11491	461	20	,	,	PUNCT
easat-11491	461	21	"	"	PUNCT
easat-11491	461	22	continuity	continuity	NOUN
easat-11491	461	23	plan	plan	NOUN
easat-11491	461	24	for	for	ADP
easat-11491	461	25	a	a	DET
easat-11491	461	26	gamified	gamifie	VERB
easat-11491	461	27	system	system	NOUN
easat-11491	461	28	which	which	PRON
easat-11491	461	29	enhance	enhance	VERB
easat-11491	461	30	customer	customer	NOUN
easat-11491	461	31	service	service	NOUN
easat-11491	461	32	advisor	advisor	NOUN
easat-11491	461	33	training	training	NOUN
easat-11491	461	34	in	in	ADP
easat-11491	461	35	peru	peru	PROPN
easat-11491	461	36	using	use	VERB
easat-11491	461	37	itil	itil	PROPN
easat-11491	461	38	4	4	NUM
easat-11491	461	39	,	,	PUNCT
easat-11491	461	40	"	"	PUNCT
easat-11491	461	41	presented	present	VERB
easat-11491	461	42	at	at	ADP
easat-11491	461	43	the	the	DET
easat-11491	461	44	2024	2024	NUM
easat-11491	461	45	international	international	ADJ
easat-11491	461	46	seminar	seminar	NOUN
easat-11491	461	47	on	on	ADP
easat-11491	461	48	application	application	NOUN
easat-11491	461	49	for	for	ADP
easat-11491	461	50	technology	technology	NOUN
easat-11491	461	51	of	of	ADP
easat-11491	461	52	information	information	NOUN
easat-11491	461	53	and	and	CCONJ
easat-11491	461	54	communication	communication	NOUN
easat-11491	461	55	(	(	PUNCT
easat-11491	461	56	isemantic	isemantic	NOUN
easat-11491	461	57	)	)	PUNCT
easat-11491	461	58	,	,	PUNCT
easat-11491	461	59	2024	2024	NUM
easat-11491	461	60	.	.	PUNCT
easat-11491	462	1	[	[	X
easat-11491	462	2	60	60	NUM
easat-11491	462	3	]	]	X
easat-11491	462	4	d.	d.	PROPN
easat-11491	462	5	l.	l.	PROPN
easat-11491	462	6	rojo	rojo	PROPN
easat-11491	462	7	,	,	PUNCT
easat-11491	462	8	r.	r.	PROPN
easat-11491	462	9	o.	o.	PROPN
easat-11491	462	10	palacios	palacio	NOUN
easat-11491	462	11	,	,	PUNCT
easat-11491	462	12	and	and	CCONJ
easat-11491	462	13	p.	p.	PROPN
easat-11491	462	14	e.	e.	PROPN
easat-11491	462	15	flores	flores	PROPN
easat-11491	462	16	,	,	PUNCT
easat-11491	462	17	"	"	PUNCT
easat-11491	462	18	master	master	NOUN
easat-11491	462	19	's	's	PART
easat-11491	462	20	thesis	thesis	NOUN
easat-11491	462	21	summary	summary	NOUN
easat-11491	462	22	:	:	PUNCT
easat-11491	462	23	expert	expert	NOUN
easat-11491	462	24	system	system	NOUN
easat-11491	462	25	for	for	ADP
easat-11491	462	26	automation	automation	NOUN
easat-11491	462	27	in	in	ADP
easat-11491	462	28	the	the	DET
easat-11491	462	29	implementation	implementation	NOUN
easat-11491	462	30	of	of	ADP
easat-11491	462	31	cobit	cobit	ADJ
easat-11491	462	32	5	5	NUM
easat-11491	462	33	case	case	NOUN
easat-11491	462	34	study	study	NOUN
easat-11491	462	35	:	:	PUNCT
easat-11491	462	36	teacher	teacher	NOUN
easat-11491	462	37	evaluation	evaluation	NOUN
easat-11491	462	38	at	at	ADP
easat-11491	462	39	uppachuca	uppachuca	PROPN
easat-11491	462	40	,	,	PUNCT
easat-11491	462	41	"	"	PUNCT
easat-11491	462	42	international	international	ADJ
easat-11491	462	43	journal	journal	NOUN
easat-11491	462	44	of	of	ADP
easat-11491	462	45	combinatorial	combinatorial	ADJ
easat-11491	462	46	optimization	optimization	NOUN
easat-11491	462	47	problems	problem	NOUN
easat-11491	462	48	&	&	CCONJ
easat-11491	462	49	informatics	informatics	PROPN
easat-11491	462	50	,	,	PUNCT
easat-11491	462	51	vol	vol	NOUN
easat-11491	462	52	.	.	PROPN
easat-11491	463	1	16	16	NUM
easat-11491	463	2	,	,	PUNCT
easat-11491	463	3	no	no	INTJ
easat-11491	463	4	.	.	NOUN
easat-11491	463	5	1	1	NUM
easat-11491	463	6	,	,	PUNCT
easat-11491	463	7	pp	pp	ADJ
easat-11491	463	8	.	.	PUNCT
easat-11491	464	1	248–257	248–257	NUM
easat-11491	464	2	,	,	PUNCT
easat-11491	464	3	2025	2025	NUM
easat-11491	464	4	.	.	PUNCT
easat-11491	464	5	https://doi.org/10.61467/2007.1558.2025.v16i1.998	https://doi.org/10.61467/2007.1558.2025.v16i1.998	X
easat-11491	465	1	[	[	X
easat-11491	465	2	61	61	NUM
easat-11491	465	3	]	]	X
easat-11491	465	4	o.	o.	PROPN
easat-11491	465	5	a.	a.	PROPN
easat-11491	465	6	j.	j.	PROPN
easat-11491	465	7	antonio	antonio	PROPN
easat-11491	465	8	et	et	PROPN
easat-11491	465	9	al	al	PROPN
easat-11491	465	10	,	,	PUNCT
easat-11491	465	11	"	"	PUNCT
easat-11491	465	12	analysis	analysis	NOUN
easat-11491	465	13	of	of	ADP
easat-11491	465	14	the	the	DET
easat-11491	465	15	use	use	NOUN
easat-11491	465	16	of	of	ADP
easat-11491	465	17	the	the	DET
easat-11491	465	18	itil	itil	PROPN
easat-11491	465	19	methodology	methodology	NOUN
easat-11491	465	20	against	against	ADP
easat-11491	465	21	other	other	ADJ
easat-11491	465	22	reference	reference	NOUN
easat-11491	465	23	frameworks	framework	NOUN
easat-11491	465	24	for	for	ADP
easat-11491	465	25	service	service	NOUN
easat-11491	465	26	management	management	NOUN
easat-11491	465	27	2018	2018	NUM
easat-11491	465	28	-	-	SYM
easat-11491	465	29	2020	2020	NUM
easat-11491	465	30	,	,	PUNCT
easat-11491	465	31	"	"	PUNCT
easat-11491	465	32	in	in	ADP
easat-11491	465	33	proceedings	proceeding	NOUN
easat-11491	465	34	of	of	ADP
easat-11491	465	35	the	the	DET
easat-11491	465	36	laccei	laccei	NOUN
easat-11491	465	37	international	international	PROPN
easat-11491	465	38	multi	multi	NOUN
easat-11491	465	39	-	-	NOUN
easat-11491	465	40	conference	conference	NOUN
easat-11491	465	41	for	for	ADP
easat-11491	465	42	engineering	engineering	NOUN
easat-11491	465	43	,	,	PUNCT
easat-11491	465	44	education	education	NOUN
easat-11491	465	45	and	and	CCONJ
easat-11491	465	46	technology	technology	NOUN
easat-11491	465	47	,	,	PUNCT
easat-11491	465	48	2023	2023	NUM
easat-11491	465	49	.	.	PUNCT
easat-11491	466	1	[	[	X
easat-11491	466	2	62	62	NUM
easat-11491	466	3	]	]	X
easat-11491	466	4	y.	y.	PROPN
easat-11491	466	5	ernawati	ernawati	PROPN
easat-11491	466	6	and	and	CCONJ
easat-11491	466	7	g.	g.	PROPN
easat-11491	466	8	wang	wang	PROPN
easat-11491	466	9	,	,	PUNCT
easat-11491	466	10	"	"	PUNCT
easat-11491	466	11	assessing	assess	VERB
easat-11491	466	12	it	it	PRON
easat-11491	466	13	services	service	NOUN
easat-11491	466	14	management	management	NOUN
easat-11491	466	15	with	with	ADP
easat-11491	466	16	itil	itil	PROPN
easat-11491	466	17	framework	framework	NOUN
easat-11491	466	18	v3	v3	PROPN
easat-11491	466	19	:	:	PUNCT
easat-11491	466	20	a	a	DET
easat-11491	466	21	case	case	NOUN
easat-11491	466	22	study	study	NOUN
easat-11491	466	23	,	,	PUNCT
easat-11491	466	24	"	"	PUNCT
easat-11491	466	25	journal	journal	NOUN
easat-11491	466	26	of	of	ADP
easat-11491	466	27	system	system	NOUN
easat-11491	466	28	and	and	CCONJ
easat-11491	466	29	management	management	NOUN
easat-11491	466	30	sciences	science	NOUN
easat-11491	466	31	,	,	PUNCT
easat-11491	466	32	vol	vol	NOUN
easat-11491	466	33	.	.	PROPN
easat-11491	466	34	13	13	NUM
easat-11491	466	35	,	,	PUNCT
easat-11491	466	36	no	no	INTJ
easat-11491	466	37	.	.	NOUN
easat-11491	466	38	4	4	NUM
easat-11491	466	39	,	,	PUNCT
easat-11491	466	40	pp	pp	ADJ
easat-11491	466	41	.	.	PUNCT
easat-11491	467	1	152	152	NUM
easat-11491	467	2	-	-	SYM
easat-11491	467	3	164	164	NUM
easat-11491	467	4	,	,	PUNCT
easat-11491	467	5	2023	2023	NUM
easat-11491	467	6	.	.	PUNCT
easat-11491	468	1	https://doi.org/10.3390/app10010034	https://doi.org/10.3390/app10010034	NUM
easat-11491	468	2	https://doi.org/10.1590/1982-7849rac2024240128.por	https://doi.org/10.1590/1982-7849rac2024240128.por	ADJ
easat-11491	468	3	https://doi.org/10.33168/jliss.2024.0514	https://doi.org/10.33168/jliss.2024.0514	NOUN
easat-11491	468	4	https://doi.org/10.61467/2007.1558.2025.v16i1.998	https://doi.org/10.61467/2007.1558.2025.v16i1.998	X