id	sid	tid	token	lemma	pos
easat-1457	1	1	edelweiss	edelweiss	PROPN
easat-1457	1	2	applied	apply	VERB
easat-1457	1	3	science	science	NOUN
easat-1457	1	4	and	and	CCONJ
easat-1457	1	5	technology	technology	NOUN
easat-1457	1	6	issn	issn	PROPN
easat-1457	1	7	:	:	PUNCT
easat-1457	1	8	2576	2576	NUM
easat-1457	1	9	-	-	SYM
easat-1457	1	10	8484	8484	NUM
easat-1457	1	11	vol	vol	NOUN
easat-1457	1	12	.	.	PROPN
easat-1457	1	13	8	8	NUM
easat-1457	1	14	,	,	PUNCT
easat-1457	1	15	no	no	INTJ
easat-1457	1	16	.	.	NOUN
easat-1457	1	17	4	4	NUM
easat-1457	1	18	,	,	PUNCT
easat-1457	1	19	570	570	NUM
easat-1457	1	20	-	-	SYM
easat-1457	1	21	582	582	NUM
easat-1457	1	22	2024	2024	NUM
easat-1457	1	23	publisher	publisher	NOUN
easat-1457	1	24	:	:	PUNCT
easat-1457	1	25	learning	learn	VERB
easat-1457	1	26	gate	gate	NOUN
easat-1457	1	27	doi	doi	PROPN
easat-1457	1	28	:	:	PUNCT
easat-1457	1	29	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	1	30	©	©	ADP
easat-1457	1	31	2024	2024	NUM
easat-1457	1	32	by	by	ADP
easat-1457	1	33	the	the	DET
easat-1457	1	34	authors	author	NOUN
easat-1457	1	35	;	;	PUNCT
easat-1457	1	36	licensee	licensee	PROPN
easat-1457	1	37	learning	learning	NOUN
easat-1457	1	38	gate	gate	NOUN
easat-1457	1	39	©	©	PROPN
easat-1457	1	40	2024	2024	NUM
easat-1457	1	41	by	by	ADP
easat-1457	1	42	the	the	DET
easat-1457	1	43	authors	author	NOUN
easat-1457	1	44	;	;	PUNCT
easat-1457	1	45	licensee	licensee	PROPN
easat-1457	1	46	learning	learn	VERB
easat-1457	1	47	gate	gate	NOUN
easat-1457	1	48	*	*	PUNCT
easat-1457	1	49	correspondence	correspondence	NOUN
easat-1457	1	50	:	:	PUNCT
easat-1457	1	51	thanuset.c@kkumail.com	thanuset.c@kkumail.com	X
easat-1457	1	52	emotional	emotional	ADJ
easat-1457	1	53	intelligence	intelligence	NOUN
easat-1457	1	54	and	and	CCONJ
easat-1457	1	55	demographic	demographic	ADJ
easat-1457	1	56	factors	factor	NOUN
easat-1457	1	57	:	:	PUNCT
easat-1457	1	58	moderating	moderate	VERB
easat-1457	1	59	effects	effect	NOUN
easat-1457	1	60	in	in	ADP
easat-1457	1	61	service	service	NOUN
easat-1457	1	62	recovery	recovery	NOUN
easat-1457	1	63	strategy	strategy	NOUN
easat-1457	1	64	thanuset	thanuset	PROPN
easat-1457	1	65	chokpiriyawat1	chokpiriyawat1	PROPN
easat-1457	1	66	*	*	PROPN
easat-1457	1	67	,	,	PUNCT
easat-1457	1	68	kampanat	kampanat	NOUN
easat-1457	1	69	siriyota2	siriyota2	PROPN
easat-1457	1	70	1,2faculty	1,2faculty	NUM
easat-1457	1	71	of	of	ADP
easat-1457	1	72	business	business	NOUN
easat-1457	1	73	administration	administration	NOUN
easat-1457	1	74	and	and	CCONJ
easat-1457	1	75	accountancy	accountancy	NOUN
easat-1457	1	76	,	,	PUNCT
easat-1457	1	77	khon	khon	PROPN
easat-1457	1	78	kaen	kaen	PROPN
easat-1457	1	79	university	university	PROPN
easat-1457	1	80	,	,	PUNCT
easat-1457	1	81	khon	khon	PROPN
easat-1457	1	82	kaen	kaen	PROPN
easat-1457	1	83	,	,	PUNCT
easat-1457	1	84	thailand	thailand	PROPN
easat-1457	1	85	;	;	PUNCT
easat-1457	1	86	thanuset.c@kkumail.com	thanuset.c@kkumail.com	X
easat-1457	1	87	(	(	PUNCT
easat-1457	1	88	t.c	t.c	PROPN
easat-1457	1	89	.	.	PROPN
easat-1457	1	90	)	)	PUNCT
easat-1457	1	91	.	.	PUNCT
easat-1457	2	1	abstract	abstract	ADV
easat-1457	2	2	:	:	PUNCT
easat-1457	2	3	this	this	DET
easat-1457	2	4	study	study	NOUN
easat-1457	2	5	investigates	investigate	VERB
easat-1457	2	6	the	the	DET
easat-1457	2	7	moderating	moderate	VERB
easat-1457	2	8	effects	effect	NOUN
easat-1457	2	9	of	of	ADP
easat-1457	2	10	emotional	emotional	ADJ
easat-1457	2	11	intelligence	intelligence	NOUN
easat-1457	2	12	,	,	PUNCT
easat-1457	2	13	gender	gender	NOUN
easat-1457	2	14	,	,	PUNCT
easat-1457	2	15	income	income	NOUN
easat-1457	2	16	,	,	PUNCT
easat-1457	2	17	and	and	CCONJ
easat-1457	2	18	region	region	NOUN
easat-1457	2	19	of	of	ADP
easat-1457	2	20	residence	residence	NOUN
easat-1457	2	21	on	on	ADP
easat-1457	2	22	the	the	DET
easat-1457	2	23	relationship	relationship	NOUN
easat-1457	2	24	between	between	ADP
easat-1457	2	25	brand	brand	NOUN
easat-1457	2	26	image	image	NOUN
easat-1457	2	27	,	,	PUNCT
easat-1457	2	28	service	service	NOUN
easat-1457	2	29	recovery	recovery	NOUN
easat-1457	2	30	strategy	strategy	NOUN
easat-1457	2	31	,	,	PUNCT
easat-1457	2	32	and	and	CCONJ
easat-1457	2	33	satisfaction	satisfaction	NOUN
easat-1457	2	34	.	.	PUNCT
easat-1457	3	1	emotional	emotional	ADJ
easat-1457	3	2	intelligence	intelligence	NOUN
easat-1457	3	3	significantly	significantly	ADV
easat-1457	3	4	moderates	moderate	VERB
easat-1457	3	5	how	how	SCONJ
easat-1457	3	6	brand	brand	NOUN
easat-1457	3	7	image	image	NOUN
easat-1457	3	8	impacts	impact	NOUN
easat-1457	3	9	perceived	perceive	VERB
easat-1457	3	10	service	service	NOUN
easat-1457	3	11	recovery	recovery	NOUN
easat-1457	3	12	strategy	strategy	NOUN
easat-1457	3	13	,	,	PUNCT
easat-1457	3	14	with	with	ADP
easat-1457	3	15	lower	low	ADJ
easat-1457	3	16	emotional	emotional	ADJ
easat-1457	3	17	intelligence	intelligence	NOUN
easat-1457	3	18	associated	associate	VERB
easat-1457	3	19	with	with	ADP
easat-1457	3	20	more	more	ADV
easat-1457	3	21	negative	negative	ADJ
easat-1457	3	22	perceptions	perception	NOUN
easat-1457	3	23	of	of	ADP
easat-1457	3	24	social	social	ADJ
easat-1457	3	25	brand	brand	NOUN
easat-1457	3	26	image	image	NOUN
easat-1457	3	27	.	.	PUNCT
easat-1457	4	1	income	income	NOUN
easat-1457	4	2	also	also	ADV
easat-1457	4	3	plays	play	VERB
easat-1457	4	4	a	a	DET
easat-1457	4	5	crucial	crucial	ADJ
easat-1457	4	6	role	role	NOUN
easat-1457	4	7	,	,	PUNCT
easat-1457	4	8	affecting	affect	VERB
easat-1457	4	9	how	how	SCONJ
easat-1457	4	10	brand	brand	NOUN
easat-1457	4	11	symbolism	symbolism	NOUN
easat-1457	4	12	and	and	CCONJ
easat-1457	4	13	social	social	ADJ
easat-1457	4	14	image	image	NOUN
easat-1457	4	15	are	be	AUX
easat-1457	4	16	perceived	perceive	VERB
easat-1457	4	17	,	,	PUNCT
easat-1457	4	18	with	with	ADP
easat-1457	4	19	lower	low	ADJ
easat-1457	4	20	-	-	PUNCT
easat-1457	4	21	income	income	NOUN
easat-1457	4	22	individuals	individual	NOUN
easat-1457	4	23	having	have	VERB
easat-1457	4	24	more	more	ADV
easat-1457	4	25	positive	positive	ADJ
easat-1457	4	26	views	view	NOUN
easat-1457	4	27	.	.	PUNCT
easat-1457	5	1	furthermore	furthermore	ADV
easat-1457	5	2	,	,	PUNCT
easat-1457	5	3	income	income	NOUN
easat-1457	5	4	levels	level	NOUN
easat-1457	5	5	influence	influence	VERB
easat-1457	5	6	satisfaction	satisfaction	NOUN
easat-1457	5	7	with	with	ADP
easat-1457	5	8	a	a	DET
easat-1457	5	9	service	service	NOUN
easat-1457	5	10	recovery	recovery	NOUN
easat-1457	5	11	strategy	strategy	NOUN
easat-1457	5	12	,	,	PUNCT
easat-1457	5	13	with	with	ADP
easat-1457	5	14	lower	low	ADJ
easat-1457	5	15	-	-	PUNCT
easat-1457	5	16	income	income	NOUN
easat-1457	5	17	individuals	individual	NOUN
easat-1457	5	18	exhibiting	exhibit	VERB
easat-1457	5	19	more	more	ADV
easat-1457	5	20	favourable	favourable	ADJ
easat-1457	5	21	perceptions	perception	NOUN
easat-1457	5	22	.	.	PUNCT
easat-1457	6	1	the	the	DET
easat-1457	6	2	provincial	provincial	ADJ
easat-1457	6	3	areas	area	NOUN
easat-1457	6	4	viewed	view	VERB
easat-1457	6	5	brand	brand	NOUN
easat-1457	6	6	experience	experience	NOUN
easat-1457	6	7	more	more	ADV
easat-1457	6	8	positively	positively	ADV
easat-1457	6	9	compared	compare	VERB
easat-1457	6	10	to	to	ADP
easat-1457	6	11	those	those	PRON
easat-1457	6	12	from	from	ADP
easat-1457	6	13	urban	urban	ADJ
easat-1457	6	14	regions	region	NOUN
easat-1457	6	15	.	.	PUNCT
easat-1457	7	1	gender	gender	NOUN
easat-1457	7	2	did	do	AUX
easat-1457	7	3	not	not	PART
easat-1457	7	4	significantly	significantly	ADV
easat-1457	7	5	moderate	moderate	VERB
easat-1457	7	6	these	these	DET
easat-1457	7	7	relationships	relationship	NOUN
easat-1457	7	8	.	.	PUNCT
easat-1457	8	1	the	the	DET
easat-1457	8	2	study	study	NOUN
easat-1457	8	3	also	also	ADV
easat-1457	8	4	highlights	highlight	VERB
easat-1457	8	5	that	that	SCONJ
easat-1457	8	6	while	while	SCONJ
easat-1457	8	7	emotional	emotional	ADJ
easat-1457	8	8	intelligence	intelligence	NOUN
easat-1457	8	9	does	do	AUX
easat-1457	8	10	not	not	PART
easat-1457	8	11	substantially	substantially	ADV
easat-1457	8	12	impact	impact	VERB
easat-1457	8	13	satisfaction	satisfaction	NOUN
easat-1457	8	14	with	with	ADP
easat-1457	8	15	service	service	NOUN
easat-1457	8	16	recovery	recovery	NOUN
easat-1457	8	17	,	,	PUNCT
easat-1457	8	18	it	it	PRON
easat-1457	8	19	remains	remain	VERB
easat-1457	8	20	vital	vital	ADJ
easat-1457	8	21	for	for	ADP
easat-1457	8	22	effective	effective	ADJ
easat-1457	8	23	communication	communication	NOUN
easat-1457	8	24	and	and	CCONJ
easat-1457	8	25	brand	brand	NOUN
easat-1457	8	26	attachment	attachment	NOUN
easat-1457	8	27	.	.	PUNCT
easat-1457	9	1	the	the	DET
easat-1457	9	2	results	result	NOUN
easat-1457	9	3	underscore	underscore	VERB
easat-1457	9	4	the	the	DET
easat-1457	9	5	intricate	intricate	ADJ
easat-1457	9	6	dynamics	dynamic	NOUN
easat-1457	9	7	of	of	ADP
easat-1457	9	8	these	these	DET
easat-1457	9	9	variables	variable	NOUN
easat-1457	9	10	in	in	ADP
easat-1457	9	11	shaping	shape	VERB
easat-1457	9	12	consumer	consumer	NOUN
easat-1457	9	13	attitudes	attitude	NOUN
easat-1457	9	14	and	and	CCONJ
easat-1457	9	15	behaviours	behaviour	NOUN
easat-1457	9	16	toward	toward	ADP
easat-1457	9	17	service	service	NOUN
easat-1457	9	18	recovery	recovery	NOUN
easat-1457	9	19	strategy	strategy	NOUN
easat-1457	9	20	.	.	PUNCT
easat-1457	10	1	keywords	keyword	NOUN
easat-1457	10	2	:	:	PUNCT
easat-1457	10	3	brand	brand	NOUN
easat-1457	10	4	image	image	NOUN
easat-1457	10	5	,	,	PUNCT
easat-1457	10	6	demographic	demographic	ADJ
easat-1457	10	7	factors	factor	NOUN
easat-1457	10	8	,	,	PUNCT
easat-1457	10	9	emotional	emotional	ADJ
easat-1457	10	10	intelligence	intelligence	NOUN
easat-1457	10	11	,	,	PUNCT
easat-1457	10	12	satisfaction	satisfaction	NOUN
easat-1457	10	13	,	,	PUNCT
easat-1457	10	14	service	service	NOUN
easat-1457	10	15	recovery	recovery	NOUN
easat-1457	10	16	strategy	strategy	NOUN
easat-1457	10	17	,	,	PUNCT
easat-1457	10	18	1	1	X
easat-1457	10	19	.	.	X
easat-1457	11	1	introduction	introduction	NOUN
easat-1457	11	2	emotional	emotional	ADJ
easat-1457	11	3	intelligence	intelligence	NOUN
easat-1457	11	4	(	(	PUNCT
easat-1457	11	5	ei	ei	NOUN
easat-1457	11	6	)	)	PUNCT
easat-1457	11	7	has	have	AUX
easat-1457	11	8	been	be	AUX
easat-1457	11	9	studied	study	VERB
easat-1457	11	10	in	in	ADP
easat-1457	11	11	psychology	psychology	NOUN
easat-1457	11	12	,	,	PUNCT
easat-1457	11	13	education	education	NOUN
easat-1457	11	14	,	,	PUNCT
easat-1457	11	15	and	and	CCONJ
easat-1457	11	16	marketing	marketing	NOUN
easat-1457	11	17	(	(	PUNCT
easat-1457	11	18	koc	koc	PROPN
easat-1457	11	19	2019	2019	NUM
easat-1457	11	20	)	)	PUNCT
easat-1457	11	21	.	.	PUNCT
easat-1457	12	1	the	the	DET
easat-1457	12	2	employees	employee	NOUN
easat-1457	12	3	’	’	PART
easat-1457	12	4	ei	ei	NOUN
easat-1457	12	5	influences	influence	VERB
easat-1457	12	6	the	the	DET
easat-1457	12	7	success	success	NOUN
easat-1457	12	8	of	of	ADP
easat-1457	12	9	the	the	DET
easat-1457	12	10	service	service	NOUN
easat-1457	12	11	recovery	recovery	NOUN
easat-1457	12	12	strategy	strategy	NOUN
easat-1457	12	13	in	in	ADP
easat-1457	12	14	terms	term	NOUN
easat-1457	12	15	of	of	ADP
easat-1457	12	16	the	the	DET
easat-1457	12	17	consumer	consumer	NOUN
easat-1457	12	18	’s	’s	PART
easat-1457	12	19	perspective	perspective	NOUN
easat-1457	12	20	(	(	PUNCT
easat-1457	12	21	fernandes	fernande	NOUN
easat-1457	12	22	,	,	PUNCT
easat-1457	12	23	morgado	morgado	NOUN
easat-1457	12	24	,	,	PUNCT
easat-1457	12	25	and	and	CCONJ
easat-1457	12	26	rodrigues	rodrigue	NOUN
easat-1457	12	27	2018	2018	NUM
easat-1457	12	28	)	)	PUNCT
easat-1457	12	29	.	.	PUNCT
easat-1457	13	1	customers	customer	NOUN
easat-1457	13	2	with	with	ADP
easat-1457	13	3	high	high	ADJ
easat-1457	13	4	emotional	emotional	ADJ
easat-1457	13	5	intelligence	intelligence	NOUN
easat-1457	13	6	tend	tend	VERB
easat-1457	13	7	to	to	PART
easat-1457	13	8	understand	understand	VERB
easat-1457	13	9	problems	problem	NOUN
easat-1457	13	10	rationally	rationally	ADV
easat-1457	13	11	and	and	CCONJ
easat-1457	13	12	focus	focus	VERB
easat-1457	13	13	on	on	ADP
easat-1457	13	14	a	a	DET
easat-1457	13	15	step	step	NOUN
easat-1457	13	16	-	-	PUNCT
easat-1457	13	17	by	by	ADP
easat-1457	13	18	-	-	PUNCT
easat-1457	13	19	step	step	NOUN
easat-1457	13	20	resolution	resolution	NOUN
easat-1457	13	21	when	when	SCONJ
easat-1457	13	22	experiencing	experience	VERB
easat-1457	13	23	service	service	NOUN
easat-1457	13	24	failures	failure	NOUN
easat-1457	13	25	.	.	PUNCT
easat-1457	14	1	in	in	ADP
easat-1457	14	2	contrast	contrast	NOUN
easat-1457	14	3	,	,	PUNCT
easat-1457	14	4	those	those	PRON
easat-1457	14	5	with	with	ADP
easat-1457	14	6	lower	low	ADJ
easat-1457	14	7	levels	level	NOUN
easat-1457	14	8	of	of	ADP
easat-1457	14	9	ei	ei	NOUN
easat-1457	14	10	are	be	AUX
easat-1457	14	11	more	more	ADV
easat-1457	14	12	likely	likely	ADJ
easat-1457	14	13	to	to	PART
easat-1457	14	14	exhibit	exhibit	VERB
easat-1457	14	15	negative	negative	ADJ
easat-1457	14	16	behaviours	behaviour	NOUN
easat-1457	14	17	such	such	ADJ
easat-1457	14	18	as	as	ADP
easat-1457	14	19	a	a	DET
easat-1457	14	20	lack	lack	NOUN
easat-1457	14	21	of	of	ADP
easat-1457	14	22	cooperation	cooperation	NOUN
easat-1457	14	23	in	in	ADP
easat-1457	14	24	problem	problem	NOUN
easat-1457	14	25	-	-	PUNCT
easat-1457	14	26	solving	solve	VERB
easat-1457	14	27	or	or	CCONJ
easat-1457	14	28	displaying	display	VERB
easat-1457	14	29	irrational	irrational	ADJ
easat-1457	14	30	reactions	reaction	NOUN
easat-1457	14	31	(	(	PUNCT
easat-1457	14	32	chaouali	chaouali	ADJ
easat-1457	14	33	,	,	PUNCT
easat-1457	14	34	souiden	souiden	NOUN
easat-1457	14	35	,	,	PUNCT
easat-1457	14	36	and	and	CCONJ
easat-1457	14	37	ringle	ringle	NOUN
easat-1457	14	38	2021	2021	NUM
easat-1457	14	39	)	)	PUNCT
easat-1457	14	40	.	.	PUNCT
easat-1457	15	1	there	there	PRON
easat-1457	15	2	is	be	VERB
easat-1457	15	3	little	little	ADJ
easat-1457	15	4	research	research	NOUN
easat-1457	15	5	on	on	ADP
easat-1457	15	6	the	the	DET
easat-1457	15	7	influence	influence	NOUN
easat-1457	15	8	of	of	ADP
easat-1457	15	9	customers	customer	NOUN
easat-1457	15	10	’	’	PART
easat-1457	15	11	emotional	emotional	ADJ
easat-1457	15	12	intelligence	intelligence	NOUN
easat-1457	15	13	on	on	ADP
easat-1457	15	14	the	the	DET
easat-1457	15	15	service	service	NOUN
easat-1457	15	16	recovery	recovery	NOUN
easat-1457	15	17	process	process	NOUN
easat-1457	15	18	(	(	PUNCT
easat-1457	15	19	xu	xu	INTJ
easat-1457	15	20	,	,	PUNCT
easat-1457	15	21	liu	liu	PROPN
easat-1457	15	22	,	,	PUNCT
easat-1457	15	23	and	and	CCONJ
easat-1457	15	24	gursoy	gursoy	ADJ
easat-1457	15	25	2022a	2022a	NUM
easat-1457	15	26	)	)	PUNCT
easat-1457	15	27	.	.	PUNCT
easat-1457	16	1	personal	personal	ADJ
easat-1457	16	2	demographic	demographic	ADJ
easat-1457	16	3	factors	factor	NOUN
easat-1457	16	4	based	base	VERB
easat-1457	16	5	on	on	ADP
easat-1457	16	6	consumer	consumer	NOUN
easat-1457	16	7	behaviour	behaviour	NOUN
easat-1457	16	8	concepts	concept	NOUN
easat-1457	16	9	show	show	VERB
easat-1457	16	10	that	that	SCONJ
easat-1457	16	11	gender	gender	NOUN
easat-1457	16	12	differences	difference	NOUN
easat-1457	16	13	in	in	ADP
easat-1457	16	14	service	service	NOUN
easat-1457	16	15	usage	usage	NOUN
easat-1457	16	16	patterns	pattern	NOUN
easat-1457	16	17	affect	affect	VERB
easat-1457	16	18	understanding	understand	VERB
easat-1457	16	19	service	service	NOUN
easat-1457	16	20	recovery	recovery	NOUN
easat-1457	16	21	strategies	strategy	NOUN
easat-1457	16	22	.	.	PUNCT
easat-1457	17	1	high	high	ADJ
easat-1457	17	2	-	-	PUNCT
easat-1457	17	3	income	income	NOUN
easat-1457	17	4	customers	customer	NOUN
easat-1457	17	5	often	often	ADV
easat-1457	17	6	have	have	VERB
easat-1457	17	7	confidence	confidence	NOUN
easat-1457	17	8	in	in	ADP
easat-1457	17	9	their	their	PRON
easat-1457	17	10	social	social	ADJ
easat-1457	17	11	status	status	NOUN
easat-1457	17	12	and	and	CCONJ
easat-1457	17	13	tend	tend	VERB
easat-1457	17	14	to	to	PART
easat-1457	17	15	express	express	VERB
easat-1457	17	16	themselves	themselves	PRON
easat-1457	17	17	more	more	ADV
easat-1457	17	18	assertively	assertively	ADV
easat-1457	17	19	(	(	PUNCT
easat-1457	17	20	ahn	ahn	NOUN
easat-1457	17	21	,	,	PUNCT
easat-1457	17	22	2024	2024	NUM
easat-1457	17	23	;	;	PUNCT
easat-1457	17	24	hyun	hyun	PROPN
easat-1457	17	25	et	et	PROPN
easat-1457	17	26	al	al	PROPN
easat-1457	17	27	.	.	PROPN
easat-1457	17	28	,	,	PUNCT
easat-1457	17	29	2024	2024	NUM
easat-1457	17	30	)	)	PUNCT
easat-1457	17	31	.	.	PUNCT
easat-1457	18	1	understanding	understand	VERB
easat-1457	18	2	consumer	consumer	NOUN
easat-1457	18	3	behaviour	behaviour	NOUN
easat-1457	18	4	helps	help	VERB
easat-1457	18	5	organisation	organisation	NOUN
easat-1457	18	6	tailor	tailor	VERB
easat-1457	18	7	their	their	PRON
easat-1457	18	8	service	service	NOUN
easat-1457	18	9	recovery	recovery	NOUN
easat-1457	18	10	strategy	strategy	NOUN
easat-1457	18	11	to	to	PART
easat-1457	18	12	meet	meet	VERB
easat-1457	18	13	the	the	DET
easat-1457	18	14	needs	need	NOUN
easat-1457	18	15	and	and	CCONJ
easat-1457	18	16	satisfaction	satisfaction	NOUN
easat-1457	18	17	of	of	ADP
easat-1457	18	18	customers	customer	NOUN
easat-1457	18	19	with	with	ADP
easat-1457	18	20	quality	quality	NOUN
easat-1457	18	21	service	service	NOUN
easat-1457	18	22	.	.	PUNCT
easat-1457	19	1	urban	urban	ADJ
easat-1457	19	2	and	and	CCONJ
easat-1457	19	3	regional	regional	ADJ
easat-1457	19	4	societies	society	NOUN
easat-1457	19	5	exhibit	exhibit	VERB
easat-1457	19	6	distinct	distinct	ADJ
easat-1457	19	7	differences	difference	NOUN
easat-1457	19	8	in	in	ADP
easat-1457	19	9	consumer	consumer	NOUN
easat-1457	19	10	behaviour	behaviour	NOUN
easat-1457	19	11	(	(	PUNCT
easat-1457	19	12	chaihanchanchai	chaihanchanchai	VERB
easat-1457	19	13	and	and	CCONJ
easat-1457	19	14	anantachart	anantachart	NOUN
easat-1457	19	15	2024	2024	NUM
easat-1457	19	16	)	)	PUNCT
easat-1457	19	17	.	.	PUNCT
easat-1457	20	1	consumers	consumer	NOUN
easat-1457	20	2	living	live	VERB
easat-1457	20	3	in	in	ADP
easat-1457	20	4	different	different	ADJ
easat-1457	20	5	areas	area	NOUN
easat-1457	20	6	may	may	AUX
easat-1457	20	7	have	have	VERB
easat-1457	20	8	varying	vary	VERB
easat-1457	20	9	needs	need	NOUN
easat-1457	20	10	for	for	ADP
easat-1457	20	11	convenience	convenience	NOUN
easat-1457	20	12	in	in	ADP
easat-1457	20	13	services	service	NOUN
easat-1457	20	14	,	,	PUNCT
easat-1457	20	15	especially	especially	ADV
easat-1457	20	16	the	the	DET
easat-1457	20	17	behaviour	behaviour	NOUN
easat-1457	20	18	of	of	ADP
easat-1457	20	19	using	use	VERB
easat-1457	20	20	food	food	NOUN
easat-1457	20	21	delivery	delivery	NOUN
easat-1457	20	22	applications	application	NOUN
easat-1457	20	23	in	in	ADP
easat-1457	20	24	bangkok	bangkok	PROPN
easat-1457	20	25	,	,	PUNCT
easat-1457	20	26	which	which	PRON
easat-1457	20	27	has	have	VERB
easat-1457	20	28	a	a	DET
easat-1457	20	29	different	different	ADJ
easat-1457	20	30	usage	usage	NOUN
easat-1457	20	31	rate	rate	NOUN
easat-1457	20	32	compared	compare	VERB
easat-1457	20	33	to	to	ADP
easat-1457	20	34	regional	regional	ADJ
easat-1457	20	35	areas	area	NOUN
easat-1457	20	36	(	(	PUNCT
easat-1457	20	37	weiler	weiler	PROPN
easat-1457	20	38	and	and	CCONJ
easat-1457	20	39	gilitwala	gilitwala	NOUN
easat-1457	20	40	2024	2024	NUM
easat-1457	20	41	)	)	PUNCT
easat-1457	20	42	.	.	PUNCT
easat-1457	21	1	there	there	PRON
easat-1457	21	2	is	be	VERB
easat-1457	21	3	evidence	evidence	NOUN
easat-1457	21	4	that	that	SCONJ
easat-1457	21	5	studying	study	VERB
easat-1457	21	6	the	the	DET
easat-1457	21	7	influence	influence	NOUN
easat-1457	21	8	of	of	ADP
easat-1457	21	9	customers	customer	NOUN
easat-1457	21	10	’	'	PUNCT
easat-1457	21	11	demographic	demographic	ADJ
easat-1457	21	12	factors	factor	NOUN
easat-1457	21	13	will	will	AUX
easat-1457	21	14	be	be	AUX
easat-1457	21	15	beneficial	beneficial	ADJ
easat-1457	21	16	for	for	ADP
easat-1457	21	17	planning	plan	VERB
easat-1457	21	18	appropriate	appropriate	ADJ
easat-1457	21	19	brand	brand	NOUN
easat-1457	21	20	image	image	NOUN
easat-1457	21	21	-	-	PUNCT
easat-1457	21	22	building	building	NOUN
easat-1457	21	23	and	and	CCONJ
easat-1457	21	24	service	service	NOUN
easat-1457	21	25	recovery	recovery	NOUN
easat-1457	21	26	strategies	strategy	NOUN
easat-1457	21	27	tailored	tailor	VERB
easat-1457	21	28	to	to	ADP
easat-1457	21	29	individual	individual	ADJ
easat-1457	21	30	customer	customer	NOUN
easat-1457	21	31	factors	factor	NOUN
easat-1457	21	32	.	.	PUNCT
easat-1457	22	1	therefore	therefore	ADV
easat-1457	22	2	,	,	PUNCT
easat-1457	22	3	this	this	DET
easat-1457	22	4	study	study	NOUN
easat-1457	22	5	aims	aim	VERB
easat-1457	22	6	to	to	PART
easat-1457	22	7	test	test	VERB
easat-1457	22	8	the	the	DET
easat-1457	22	9	mailto	mailto	NOUN
easat-1457	22	10	:	:	PUNCT
easat-1457	22	11	ahmed.raza@uos.edu.pk(a.r.c	ahmed.raza@uos.edu.pk(a.r.c	PROPN
easat-1457	22	12	.	.	PUNCT
easat-1457	22	13	)	)	PUNCT
easat-1457	23	1	571	571	NUM
easat-1457	23	2	edelweiss	edelweiss	PROPN
easat-1457	23	3	applied	apply	VERB
easat-1457	23	4	science	science	NOUN
easat-1457	23	5	and	and	CCONJ
easat-1457	23	6	technology	technology	NOUN
easat-1457	23	7	issn	issn	PROPN
easat-1457	23	8	:	:	PUNCT
easat-1457	23	9	2576	2576	NUM
easat-1457	23	10	-	-	SYM
easat-1457	23	11	8484	8484	NUM
easat-1457	23	12	vol	vol	NOUN
easat-1457	23	13	.	.	PROPN
easat-1457	23	14	8	8	NUM
easat-1457	23	15	,	,	PUNCT
easat-1457	23	16	no	no	INTJ
easat-1457	23	17	.	.	NOUN
easat-1457	24	1	4	4	NUM
easat-1457	24	2	:	:	PUNCT
easat-1457	24	3	570	570	NUM
easat-1457	24	4	-	-	SYM
easat-1457	24	5	582	582	NUM
easat-1457	24	6	,	,	PUNCT
easat-1457	24	7	2024	2024	NUM
easat-1457	24	8	doi	doi	NOUN
easat-1457	24	9	:	:	PUNCT
easat-1457	24	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	24	11	©	©	ADP
easat-1457	24	12	2024	2024	NUM
easat-1457	24	13	by	by	ADP
easat-1457	24	14	the	the	DET
easat-1457	24	15	authors	author	NOUN
easat-1457	24	16	;	;	PUNCT
easat-1457	24	17	licensee	licensee	PROPN
easat-1457	24	18	learning	learning	NOUN
easat-1457	24	19	gate	gate	NOUN
easat-1457	24	20	moderating	moderate	VERB
easat-1457	24	21	effect	effect	NOUN
easat-1457	24	22	of	of	ADP
easat-1457	24	23	emotional	emotional	ADJ
easat-1457	24	24	intelligence	intelligence	NOUN
easat-1457	24	25	and	and	CCONJ
easat-1457	24	26	personal	personal	ADJ
easat-1457	24	27	demographic	demographic	ADJ
easat-1457	24	28	factors	factor	NOUN
easat-1457	24	29	in	in	ADP
easat-1457	24	30	the	the	DET
easat-1457	24	31	context	context	NOUN
easat-1457	24	32	of	of	ADP
easat-1457	24	33	the	the	DET
easat-1457	24	34	service	service	NOUN
easat-1457	24	35	recovery	recovery	NOUN
easat-1457	24	36	strategy	strategy	NOUN
easat-1457	24	37	personal	personal	ADJ
easat-1457	24	38	demographic	demographic	ADJ
easat-1457	24	39	factors	factor	NOUN
easat-1457	24	40	significantly	significantly	ADV
easat-1457	24	41	influence	influence	VERB
easat-1457	24	42	consumer	consumer	NOUN
easat-1457	24	43	behaviour	behaviour	NOUN
easat-1457	24	44	in	in	ADP
easat-1457	24	45	service	service	NOUN
easat-1457	24	46	industries	industry	NOUN
easat-1457	24	47	,	,	PUNCT
easat-1457	24	48	particularly	particularly	ADV
easat-1457	24	49	regarding	regard	VERB
easat-1457	24	50	service	service	NOUN
easat-1457	24	51	failures	failure	NOUN
easat-1457	24	52	and	and	CCONJ
easat-1457	24	53	recovery	recovery	NOUN
easat-1457	24	54	strategies	strategy	NOUN
easat-1457	24	55	.	.	PUNCT
easat-1457	25	1	emotional	emotional	ADJ
easat-1457	25	2	intelligence	intelligence	NOUN
easat-1457	25	3	impacts	impact	VERB
easat-1457	25	4	tolerance	tolerance	NOUN
easat-1457	25	5	and	and	CCONJ
easat-1457	25	6	reactions	reaction	NOUN
easat-1457	25	7	to	to	ADP
easat-1457	25	8	service	service	NOUN
easat-1457	25	9	failures	failure	NOUN
easat-1457	25	10	,	,	PUNCT
easat-1457	25	11	with	with	ADP
easat-1457	25	12	more	more	ADV
easat-1457	25	13	emotionally	emotionally	ADV
easat-1457	25	14	intelligent	intelligent	ADJ
easat-1457	25	15	customers	customer	NOUN
easat-1457	25	16	generally	generally	ADV
easat-1457	25	17	showing	show	VERB
easat-1457	25	18	greater	great	ADJ
easat-1457	25	19	understanding	understanding	NOUN
easat-1457	25	20	and	and	CCONJ
easat-1457	25	21	appreciation	appreciation	NOUN
easat-1457	25	22	for	for	ADP
easat-1457	25	23	personalized	personalized	ADJ
easat-1457	25	24	recovery	recovery	NOUN
easat-1457	25	25	efforts	effort	NOUN
easat-1457	25	26	.	.	PUNCT
easat-1457	26	1	service	service	NOUN
easat-1457	26	2	businesses	business	NOUN
easat-1457	26	3	can	can	AUX
easat-1457	26	4	enhance	enhance	VERB
easat-1457	26	5	customer	customer	NOUN
easat-1457	26	6	satisfaction	satisfaction	NOUN
easat-1457	26	7	,	,	PUNCT
easat-1457	26	8	build	build	VERB
easat-1457	26	9	loyalty	loyalty	NOUN
easat-1457	26	10	,	,	PUNCT
easat-1457	26	11	and	and	CCONJ
easat-1457	26	12	ensure	ensure	VERB
easat-1457	26	13	long	long	ADJ
easat-1457	26	14	-	-	PUNCT
easat-1457	26	15	term	term	NOUN
easat-1457	26	16	sustainability	sustainability	NOUN
easat-1457	26	17	by	by	ADP
easat-1457	26	18	tailoring	tailor	VERB
easat-1457	26	19	service	service	NOUN
easat-1457	26	20	recovery	recovery	NOUN
easat-1457	26	21	strategies	strategy	NOUN
easat-1457	26	22	to	to	ADP
easat-1457	26	23	these	these	DET
easat-1457	26	24	demographic	demographic	ADJ
easat-1457	26	25	factors	factor	NOUN
easat-1457	26	26	that	that	PRON
easat-1457	26	27	align	align	VERB
easat-1457	26	28	with	with	ADP
easat-1457	26	29	diverse	diverse	ADJ
easat-1457	26	30	lifestyle	lifestyle	NOUN
easat-1457	26	31	preferences	preference	NOUN
easat-1457	26	32	,	,	PUNCT
easat-1457	26	33	improving	improve	VERB
easat-1457	26	34	overall	overall	ADJ
easat-1457	26	35	customer	customer	NOUN
easat-1457	26	36	satisfaction	satisfaction	NOUN
easat-1457	26	37	and	and	CCONJ
easat-1457	26	38	fostering	foster	VERB
easat-1457	26	39	long	long	ADJ
easat-1457	26	40	-	-	PUNCT
easat-1457	26	41	term	term	NOUN
easat-1457	26	42	loyalty	loyalty	NOUN
easat-1457	26	43	.	.	PUNCT
easat-1457	27	1	2	2	X
easat-1457	27	2	.	.	X
easat-1457	27	3	literature	literature	NOUN
easat-1457	27	4	review	review	VERB
easat-1457	27	5	2.1	2.1	NUM
easat-1457	27	6	.	.	PUNCT
easat-1457	28	1	emotional	emotional	ADJ
easat-1457	28	2	intelligence	intelligence	NOUN
easat-1457	28	3	(	(	PUNCT
easat-1457	28	4	ei	ei	NOUN
easat-1457	28	5	)	)	PUNCT
easat-1457	28	6	emotional	emotional	ADJ
easat-1457	28	7	intelligence	intelligence	NOUN
easat-1457	28	8	(	(	PUNCT
easat-1457	28	9	ei	ei	NOUN
easat-1457	28	10	)	)	PUNCT
easat-1457	28	11	refers	refer	VERB
easat-1457	28	12	to	to	ADP
easat-1457	28	13	the	the	DET
easat-1457	28	14	ability	ability	NOUN
easat-1457	28	15	to	to	PART
easat-1457	28	16	understand	understand	VERB
easat-1457	28	17	and	and	CCONJ
easat-1457	28	18	perceive	perceive	VERB
easat-1457	28	19	one	one	NUM
easat-1457	28	20	’s	’s	PART
easat-1457	28	21	emotions	emotion	NOUN
easat-1457	28	22	and	and	CCONJ
easat-1457	28	23	those	those	PRON
easat-1457	28	24	of	of	ADP
easat-1457	28	25	others	other	NOUN
easat-1457	28	26	.	.	PUNCT
easat-1457	29	1	it	it	PRON
easat-1457	29	2	includes	include	VERB
easat-1457	29	3	managing	manage	VERB
easat-1457	29	4	and	and	CCONJ
easat-1457	29	5	expressing	express	VERB
easat-1457	29	6	emotions	emotion	NOUN
easat-1457	29	7	appropriately	appropriately	ADV
easat-1457	29	8	,	,	PUNCT
easat-1457	29	9	effectively	effectively	ADV
easat-1457	29	10	building	build	VERB
easat-1457	29	11	relationships	relationship	NOUN
easat-1457	29	12	with	with	ADP
easat-1457	29	13	others	other	NOUN
easat-1457	29	14	,	,	PUNCT
easat-1457	29	15	efficiently	efficiently	ADV
easat-1457	29	16	handling	handle	VERB
easat-1457	29	17	stress	stress	NOUN
easat-1457	29	18	,	,	PUNCT
easat-1457	29	19	and	and	CCONJ
easat-1457	29	20	living	live	VERB
easat-1457	29	21	a	a	DET
easat-1457	29	22	creative	creative	ADJ
easat-1457	29	23	and	and	CCONJ
easat-1457	29	24	happy	happy	ADJ
easat-1457	29	25	life	life	NOUN
easat-1457	29	26	.	.	PUNCT
easat-1457	30	1	emotional	emotional	ADJ
easat-1457	30	2	intelligence	intelligence	NOUN
easat-1457	30	3	also	also	ADV
easat-1457	30	4	contributes	contribute	VERB
easat-1457	30	5	to	to	ADP
easat-1457	30	6	achieving	achieve	VERB
easat-1457	30	7	more	more	ADV
easat-1457	30	8	tremendous	tremendous	ADJ
easat-1457	30	9	success	success	NOUN
easat-1457	30	10	in	in	ADP
easat-1457	30	11	life	life	NOUN
easat-1457	30	12	.	.	PUNCT
easat-1457	31	1	interest	interest	NOUN
easat-1457	31	2	in	in	ADP
easat-1457	31	3	emotional	emotional	ADJ
easat-1457	31	4	intelligence	intelligence	NOUN
easat-1457	31	5	has	have	AUX
easat-1457	31	6	increased	increase	VERB
easat-1457	31	7	significantly	significantly	ADV
easat-1457	31	8	because	because	SCONJ
easat-1457	31	9	success	success	NOUN
easat-1457	31	10	at	at	ADP
easat-1457	31	11	work	work	NOUN
easat-1457	31	12	does	do	AUX
easat-1457	31	13	not	not	PART
easat-1457	31	14	always	always	ADV
easat-1457	31	15	equate	equate	VERB
easat-1457	31	16	to	to	ADP
easat-1457	31	17	happiness	happiness	NOUN
easat-1457	31	18	in	in	ADP
easat-1457	31	19	life	life	NOUN
easat-1457	31	20	.	.	PUNCT
easat-1457	32	1	emotional	emotional	ADJ
easat-1457	32	2	intelligence	intelligence	NOUN
easat-1457	32	3	is	be	AUX
easat-1457	32	4	essential	essential	ADJ
easat-1457	32	5	for	for	ADP
easat-1457	32	6	achieving	achieve	VERB
easat-1457	32	7	both	both	DET
easat-1457	32	8	success	success	NOUN
easat-1457	32	9	and	and	CCONJ
easat-1457	32	10	happiness	happiness	NOUN
easat-1457	32	11	.	.	PUNCT
easat-1457	33	1	learning	learning	NOUN
easat-1457	33	2	,	,	PUNCT
easat-1457	33	3	working	working	NOUN
easat-1457	33	4	,	,	PUNCT
easat-1457	33	5	and	and	CCONJ
easat-1457	33	6	living	live	VERB
easat-1457	33	7	all	all	PRON
easat-1457	33	8	require	require	VERB
easat-1457	33	9	emotional	emotional	ADJ
easat-1457	33	10	intelligence	intelligence	NOUN
easat-1457	33	11	as	as	ADP
easat-1457	33	12	a	a	DET
easat-1457	33	13	crucial	crucial	ADJ
easat-1457	33	14	component	component	NOUN
easat-1457	33	15	,	,	PUNCT
easat-1457	33	16	such	such	ADJ
easat-1457	33	17	as	as	ADP
easat-1457	33	18	managing	manage	VERB
easat-1457	33	19	stress	stress	NOUN
easat-1457	33	20	and	and	CCONJ
easat-1457	33	21	building	build	VERB
easat-1457	33	22	relationships	relationship	NOUN
easat-1457	33	23	with	with	ADP
easat-1457	33	24	others	other	NOUN
easat-1457	33	25	.	.	PUNCT
easat-1457	34	1	as	as	SCONJ
easat-1457	34	2	identified	identify	VERB
easat-1457	34	3	by	by	ADP
easat-1457	34	4	salovey	salovey	NOUN
easat-1457	34	5	&	&	CCONJ
easat-1457	34	6	mayer	mayer	PROPN
easat-1457	34	7	(	(	PUNCT
easat-1457	34	8	1990	1990	NUM
easat-1457	34	9	)	)	PUNCT
easat-1457	34	10	,	,	PUNCT
easat-1457	34	11	emotional	emotional	ADJ
easat-1457	34	12	intelligence	intelligence	NOUN
easat-1457	34	13	involves	involve	VERB
easat-1457	34	14	skills	skill	NOUN
easat-1457	34	15	in	in	ADP
easat-1457	34	16	three	three	NUM
easat-1457	34	17	areas	area	NOUN
easat-1457	34	18	.	.	PUNCT
easat-1457	35	1	the	the	DET
easat-1457	35	2	components	component	NOUN
easat-1457	35	3	of	of	ADP
easat-1457	35	4	emotional	emotional	ADJ
easat-1457	35	5	intelligence	intelligence	NOUN
easat-1457	35	6	emphasise	emphasise	VERB
easat-1457	35	7	emotional	emotional	ADJ
easat-1457	35	8	cognition	cognition	NOUN
easat-1457	35	9	and	and	CCONJ
easat-1457	35	10	the	the	DET
easat-1457	35	11	role	role	NOUN
easat-1457	35	12	of	of	ADP
easat-1457	35	13	emotions	emotion	NOUN
easat-1457	35	14	in	in	ADP
easat-1457	35	15	guiding	guide	VERB
easat-1457	35	16	a	a	DET
easat-1457	35	17	person	person	NOUN
easat-1457	35	18	’s	’s	PART
easat-1457	35	19	thoughts	thought	NOUN
easat-1457	35	20	towards	towards	ADP
easat-1457	35	21	creative	creative	ADJ
easat-1457	35	22	and	and	CCONJ
easat-1457	35	23	exciting	exciting	ADJ
easat-1457	35	24	information	information	NOUN
easat-1457	35	25	(	(	PUNCT
easat-1457	35	26	salovey	salovey	NOUN
easat-1457	35	27	and	and	CCONJ
easat-1457	35	28	mayer	mayer	PROPN
easat-1457	35	29	1990	1990	NUM
easat-1457	35	30	)	)	PUNCT
easat-1457	35	31	.	.	PUNCT
easat-1457	36	1	past	past	ADP
easat-1457	36	2	studies	study	NOUN
easat-1457	36	3	on	on	ADP
easat-1457	36	4	emotional	emotional	ADJ
easat-1457	36	5	intelligence	intelligence	NOUN
easat-1457	36	6	have	have	AUX
easat-1457	36	7	explored	explore	VERB
easat-1457	36	8	its	its	PRON
easat-1457	36	9	context	context	NOUN
easat-1457	36	10	in	in	ADP
easat-1457	36	11	service	service	NOUN
easat-1457	36	12	recovery	recovery	NOUN
easat-1457	36	13	.	.	PUNCT
easat-1457	37	1	these	these	DET
easat-1457	37	2	studies	study	NOUN
easat-1457	37	3	have	have	AUX
easat-1457	37	4	examined	examine	VERB
easat-1457	37	5	how	how	SCONJ
easat-1457	37	6	emotional	emotional	ADJ
easat-1457	37	7	intelligence	intelligence	NOUN
easat-1457	37	8	affects	affect	VERB
easat-1457	37	9	the	the	DET
easat-1457	37	10	effectiveness	effectiveness	NOUN
easat-1457	37	11	of	of	ADP
easat-1457	37	12	service	service	NOUN
easat-1457	37	13	recovery	recovery	NOUN
easat-1457	37	14	strategies	strategy	NOUN
easat-1457	37	15	,	,	PUNCT
easat-1457	37	16	including	include	VERB
easat-1457	37	17	how	how	SCONJ
easat-1457	37	18	employees	employee	NOUN
easat-1457	37	19	’	'	PUNCT
easat-1457	37	20	and	and	CCONJ
easat-1457	37	21	customers	customer	NOUN
easat-1457	37	22	’	’	PART
easat-1457	37	23	emotional	emotional	ADJ
easat-1457	37	24	intelligence	intelligence	NOUN
easat-1457	37	25	can	can	AUX
easat-1457	37	26	influence	influence	VERB
easat-1457	37	27	the	the	DET
easat-1457	37	28	outcomes	outcome	NOUN
easat-1457	37	29	of	of	ADP
easat-1457	37	30	addressing	address	VERB
easat-1457	37	31	service	service	NOUN
easat-1457	37	32	failures	failure	NOUN
easat-1457	37	33	.	.	PUNCT
easat-1457	38	1	research	research	NOUN
easat-1457	38	2	often	often	ADV
easat-1457	38	3	focuses	focus	VERB
easat-1457	38	4	on	on	ADP
easat-1457	38	5	how	how	SCONJ
easat-1457	38	6	emotional	emotional	ADJ
easat-1457	38	7	intelligence	intelligence	NOUN
easat-1457	38	8	contributes	contribute	VERB
easat-1457	38	9	to	to	ADP
easat-1457	38	10	better	well	ADV
easat-1457	38	11	handling	handle	VERB
easat-1457	38	12	customer	customer	NOUN
easat-1457	38	13	complaints	complaint	NOUN
easat-1457	38	14	,	,	PUNCT
easat-1457	38	15	improving	improve	VERB
easat-1457	38	16	satisfaction	satisfaction	NOUN
easat-1457	38	17	,	,	PUNCT
easat-1457	38	18	and	and	CCONJ
easat-1457	38	19	resolving	resolve	VERB
easat-1457	38	20	issues	issue	NOUN
easat-1457	38	21	more	more	ADV
easat-1457	38	22	effectively	effectively	ADV
easat-1457	38	23	.	.	PUNCT
easat-1457	39	1	2.2	2.2	NUM
easat-1457	39	2	.	.	PUNCT
easat-1457	39	3	demographic	demographic	ADJ
easat-1457	39	4	factors	factor	NOUN
easat-1457	39	5	and	and	CCONJ
easat-1457	39	6	consumer	consumer	NOUN
easat-1457	39	7	behavior	behavior	NOUN
easat-1457	39	8	this	this	DET
easat-1457	39	9	study	study	NOUN
easat-1457	39	10	incorporates	incorporate	VERB
easat-1457	39	11	personal	personal	ADJ
easat-1457	39	12	demographic	demographic	ADJ
easat-1457	39	13	factors	factor	NOUN
easat-1457	39	14	of	of	ADP
easat-1457	39	15	consumers	consumer	NOUN
easat-1457	39	16	,	,	PUNCT
easat-1457	39	17	such	such	ADJ
easat-1457	39	18	as	as	ADP
easat-1457	39	19	gender	gender	NOUN
easat-1457	39	20	,	,	PUNCT
easat-1457	39	21	income	income	NOUN
easat-1457	39	22	,	,	PUNCT
easat-1457	39	23	and	and	CCONJ
easat-1457	39	24	residential	residential	ADJ
easat-1457	39	25	area	area	NOUN
easat-1457	39	26	,	,	PUNCT
easat-1457	39	27	to	to	PART
easat-1457	39	28	test	test	VERB
easat-1457	39	29	the	the	DET
easat-1457	39	30	influence	influence	NOUN
easat-1457	39	31	of	of	ADP
easat-1457	39	32	these	these	DET
easat-1457	39	33	moderating	moderate	VERB
easat-1457	39	34	variables	variable	NOUN
easat-1457	39	35	on	on	ADP
easat-1457	39	36	service	service	NOUN
easat-1457	39	37	recovery	recovery	NOUN
easat-1457	39	38	strategies	strategy	NOUN
easat-1457	39	39	.	.	PUNCT
easat-1457	40	1	understanding	understand	VERB
easat-1457	40	2	consumer	consumer	NOUN
easat-1457	40	3	behaviour	behaviour	NOUN
easat-1457	40	4	is	be	AUX
easat-1457	40	5	crucial	crucial	ADJ
easat-1457	40	6	for	for	ADP
easat-1457	40	7	predicting	predict	VERB
easat-1457	40	8	business	business	NOUN
easat-1457	40	9	success	success	NOUN
easat-1457	40	10	.	.	PUNCT
easat-1457	41	1	in	in	ADP
easat-1457	41	2	marketing	marketing	NOUN
easat-1457	41	3	management	management	NOUN
easat-1457	41	4	,	,	PUNCT
easat-1457	41	5	personal	personal	ADJ
easat-1457	41	6	factors	factor	NOUN
easat-1457	41	7	are	be	AUX
easat-1457	41	8	applied	apply	VERB
easat-1457	41	9	as	as	ADP
easat-1457	41	10	vital	vital	ADJ
easat-1457	41	11	elements	element	NOUN
easat-1457	41	12	in	in	ADP
easat-1457	41	13	market	market	NOUN
easat-1457	41	14	segmentation	segmentation	NOUN
easat-1457	41	15	to	to	PART
easat-1457	41	16	identify	identify	VERB
easat-1457	41	17	target	target	NOUN
easat-1457	41	18	groups	group	NOUN
easat-1457	41	19	and	and	CCONJ
easat-1457	41	20	position	position	NOUN
easat-1457	41	21	products	product	NOUN
easat-1457	41	22	or	or	CCONJ
easat-1457	41	23	services	service	NOUN
easat-1457	41	24	effectively	effectively	ADV
easat-1457	41	25	in	in	ADP
easat-1457	41	26	the	the	DET
easat-1457	41	27	market	market	NOUN
easat-1457	41	28	(	(	PUNCT
easat-1457	41	29	witek	witek	NOUN
easat-1457	41	30	2017	2017	NUM
easat-1457	41	31	)	)	PUNCT
easat-1457	41	32	.	.	PUNCT
easat-1457	42	1	marketing	marketing	NOUN
easat-1457	42	2	is	be	AUX
easat-1457	42	3	increasingly	increasingly	ADV
easat-1457	42	4	focusing	focus	VERB
easat-1457	42	5	on	on	ADP
easat-1457	42	6	human	human	ADJ
easat-1457	42	7	psychology	psychology	NOUN
easat-1457	42	8	.	.	PUNCT
easat-1457	43	1	business	business	NOUN
easat-1457	43	2	units	unit	NOUN
easat-1457	43	3	must	must	AUX
easat-1457	43	4	balance	balance	VERB
easat-1457	43	5	their	their	PRON
easat-1457	43	6	marketing	marketing	NOUN
easat-1457	43	7	strategies	strategy	NOUN
easat-1457	43	8	based	base	VERB
easat-1457	43	9	on	on	ADP
easat-1457	43	10	human	human	NOUN
easat-1457	43	11	-	-	PUNCT
easat-1457	43	12	to	to	ADP
easat-1457	43	13	-	-	PUNCT
easat-1457	43	14	human	human	NOUN
easat-1457	43	15	(	(	PUNCT
easat-1457	43	16	h2h	h2h	PROPN
easat-1457	43	17	)	)	PUNCT
easat-1457	43	18	marketing	marketing	NOUN
easat-1457	43	19	principles	principle	NOUN
easat-1457	43	20	.	.	PUNCT
easat-1457	44	1	the	the	DET
easat-1457	44	2	goal	goal	NOUN
easat-1457	44	3	of	of	ADP
easat-1457	44	4	service	service	NOUN
easat-1457	44	5	businesses	business	NOUN
easat-1457	44	6	is	be	AUX
easat-1457	44	7	to	to	PART
easat-1457	44	8	achieve	achieve	VERB
easat-1457	44	9	customer	customer	NOUN
easat-1457	44	10	satisfaction	satisfaction	NOUN
easat-1457	44	11	.	.	PUNCT
easat-1457	45	1	meeting	meet	VERB
easat-1457	45	2	the	the	DET
easat-1457	45	3	challenge	challenge	NOUN
easat-1457	45	4	of	of	ADP
easat-1457	45	5	creating	create	VERB
easat-1457	45	6	marketing	marketing	NOUN
easat-1457	45	7	success	success	NOUN
easat-1457	45	8	or	or	CCONJ
easat-1457	45	9	individual	individual	ADJ
easat-1457	45	10	satisfaction	satisfaction	NOUN
easat-1457	45	11	is	be	AUX
easat-1457	45	12	crucial	crucial	ADJ
easat-1457	45	13	for	for	ADP
easat-1457	45	14	modern	modern	ADJ
easat-1457	45	15	marketers	marketer	NOUN
easat-1457	45	16	(	(	PUNCT
easat-1457	45	17	kotler	kotler	NOUN
easat-1457	45	18	,	,	PUNCT
easat-1457	45	19	pfoertsch	pfoertsch	NOUN
easat-1457	45	20	,	,	PUNCT
easat-1457	45	21	and	and	CCONJ
easat-1457	45	22	sponholz	sponholz	ADJ
easat-1457	45	23	2021	2021	NUM
easat-1457	45	24	)	)	PUNCT
easat-1457	45	25	.	.	PUNCT
easat-1457	46	1	demographic	demographic	ADJ
easat-1457	46	2	factors	factor	NOUN
easat-1457	46	3	relate	relate	VERB
easat-1457	46	4	to	to	ADP
easat-1457	46	5	satisfaction	satisfaction	NOUN
easat-1457	46	6	patterns	pattern	NOUN
easat-1457	46	7	,	,	PUNCT
easat-1457	46	8	including	include	VERB
easat-1457	46	9	age	age	NOUN
easat-1457	46	10	,	,	PUNCT
easat-1457	46	11	gender	gender	NOUN
easat-1457	46	12	,	,	PUNCT
easat-1457	46	13	income	income	NOUN
easat-1457	46	14	,	,	PUNCT
easat-1457	46	15	and	and	CCONJ
easat-1457	46	16	personality	personality	NOUN
easat-1457	46	17	traits	trait	NOUN
easat-1457	46	18	,	,	PUNCT
easat-1457	46	19	which	which	PRON
easat-1457	46	20	can	can	AUX
easat-1457	46	21	affect	affect	VERB
easat-1457	46	22	satisfaction	satisfaction	NOUN
easat-1457	46	23	levels	level	NOUN
easat-1457	46	24	(	(	PUNCT
easat-1457	46	25	jamil	jamil	PROPN
easat-1457	46	26	,	,	PUNCT
easat-1457	46	27	shafique	shafique	NOUN
easat-1457	46	28	,	,	PUNCT
easat-1457	46	29	and	and	CCONJ
easat-1457	46	30	muhammad	muhammad	PROPN
easat-1457	46	31	2024	2024	NUM
easat-1457	46	32	)	)	PUNCT
easat-1457	46	33	.	.	PUNCT
easat-1457	47	1	individuals	individual	NOUN
easat-1457	47	2	with	with	ADP
easat-1457	47	3	higher	high	ADJ
easat-1457	47	4	incomes	income	NOUN
easat-1457	47	5	may	may	AUX
easat-1457	47	6	be	be	AUX
easat-1457	47	7	more	more	ADV
easat-1457	47	8	satisfied	satisfied	ADJ
easat-1457	47	9	with	with	ADP
easat-1457	47	10	high	high	ADV
easat-1457	47	11	-	-	PUNCT
easat-1457	47	12	priced	price	VERB
easat-1457	47	13	products	product	NOUN
easat-1457	47	14	or	or	CCONJ
easat-1457	47	15	services	service	NOUN
easat-1457	47	16	,	,	PUNCT
easat-1457	47	17	while	while	SCONJ
easat-1457	47	18	younger	young	ADJ
easat-1457	47	19	people	people	NOUN
easat-1457	47	20	may	may	AUX
easat-1457	47	21	find	find	VERB
easat-1457	47	22	more	more	ADJ
easat-1457	47	23	satisfaction	satisfaction	NOUN
easat-1457	47	24	in	in	ADP
easat-1457	47	25	toys	toy	NOUN
easat-1457	47	26	or	or	CCONJ
easat-1457	47	27	activities	activity	NOUN
easat-1457	47	28	.	.	PUNCT
easat-1457	48	1	tailoring	tailor	VERB
easat-1457	48	2	communication	communication	NOUN
easat-1457	48	3	and	and	CCONJ
easat-1457	48	4	creating	create	VERB
easat-1457	48	5	products	product	NOUN
easat-1457	48	6	or	or	CCONJ
easat-1457	48	7	services	service	NOUN
easat-1457	48	8	that	that	PRON
easat-1457	48	9	align	align	VERB
easat-1457	48	10	with	with	ADP
easat-1457	48	11	the	the	DET
easat-1457	48	12	needs	need	NOUN
easat-1457	48	13	and	and	CCONJ
easat-1457	48	14	preferences	preference	NOUN
easat-1457	48	15	of	of	ADP
easat-1457	48	16	these	these	DET
easat-1457	48	17	target	target	NOUN
easat-1457	48	18	groups	group	NOUN
easat-1457	48	19	can	can	AUX
easat-1457	48	20	help	help	VERB
easat-1457	48	21	businesses	business	NOUN
easat-1457	48	22	enhance	enhance	VERB
easat-1457	48	23	satisfaction	satisfaction	NOUN
easat-1457	48	24	and	and	CCONJ
easat-1457	48	25	build	build	VERB
easat-1457	48	26	more	more	ADV
easat-1457	48	27	substantial	substantial	ADJ
easat-1457	48	28	market	market	NOUN
easat-1457	48	29	confidence	confidence	NOUN
easat-1457	48	30	.	.	PUNCT
easat-1457	49	1	however	however	ADV
easat-1457	49	2	,	,	PUNCT
easat-1457	49	3	individual	individual	ADJ
easat-1457	49	4	differences	difference	NOUN
easat-1457	49	5	necessitate	necessitate	ADJ
easat-1457	49	6	further	further	ADJ
easat-1457	49	7	analysis	analysis	NOUN
easat-1457	49	8	to	to	PART
easat-1457	49	9	better	well	ADV
easat-1457	49	10	understand	understand	VERB
easat-1457	49	11	each	each	DET
easat-1457	49	12	target	target	NOUN
easat-1457	49	13	group	group	NOUN
easat-1457	49	14	’s	’s	PART
easat-1457	49	15	needs	need	NOUN
easat-1457	49	16	and	and	CCONJ
easat-1457	49	17	satisfaction	satisfaction	NOUN
easat-1457	49	18	levels	level	NOUN
easat-1457	49	19	(	(	PUNCT
easat-1457	49	20	monteiro	monteiro	PROPN
easat-1457	49	21	and	and	CCONJ
easat-1457	49	22	borges	borge	NOUN
easat-1457	49	23	2015	2015	NUM
easat-1457	49	24	)	)	PUNCT
easat-1457	49	25	.	.	PUNCT
easat-1457	50	1	gender	gender	NOUN
easat-1457	50	2	is	be	AUX
easat-1457	50	3	a	a	DET
easat-1457	50	4	significant	significant	ADJ
easat-1457	50	5	factor	factor	NOUN
easat-1457	50	6	influencing	influence	VERB
easat-1457	50	7	consumer	consumer	NOUN
easat-1457	50	8	behavior	behavior	NOUN
easat-1457	50	9	.	.	PUNCT
easat-1457	51	1	generally	generally	ADV
easat-1457	51	2	,	,	PUNCT
easat-1457	51	3	gender	gender	NOUN
easat-1457	51	4	affects	affect	VERB
easat-1457	51	5	purchasing	purchase	VERB
easat-1457	51	6	decisions	decision	NOUN
easat-1457	51	7	and	and	CCONJ
easat-1457	51	8	shopping	shopping	NOUN
easat-1457	51	9	behavior	behavior	NOUN
easat-1457	51	10	.	.	PUNCT
easat-1457	52	1	for	for	ADP
easat-1457	52	2	example	example	NOUN
easat-1457	52	3	,	,	PUNCT
easat-1457	52	4	men	man	NOUN
easat-1457	52	5	might	might	AUX
easat-1457	52	6	spend	spend	VERB
easat-1457	52	7	less	less	ADJ
easat-1457	52	8	time	time	NOUN
easat-1457	52	9	selecting	select	VERB
easat-1457	52	10	products	product	NOUN
easat-1457	52	11	and	and	CCONJ
easat-1457	52	12	focus	focus	VERB
easat-1457	52	13	more	more	ADV
easat-1457	52	14	on	on	ADP
easat-1457	52	15	features	feature	NOUN
easat-1457	52	16	related	relate	VERB
easat-1457	52	17	to	to	ADP
easat-1457	52	18	the	the	DET
easat-1457	52	19	product	product	NOUN
easat-1457	52	20	’s	’s	PART
easat-1457	52	21	functionality	functionality	NOUN
easat-1457	52	22	or	or	CCONJ
easat-1457	52	23	variety	variety	NOUN
easat-1457	52	24	.	.	PUNCT
easat-1457	53	1	in	in	ADP
easat-1457	53	2	contrast	contrast	NOUN
easat-1457	53	3	,	,	PUNCT
easat-1457	53	4	women	woman	NOUN
easat-1457	53	5	may	may	AUX
easat-1457	53	6	spend	spend	VERB
easat-1457	53	7	more	more	ADJ
easat-1457	53	8	572	572	NUM
easat-1457	53	9	edelweiss	edelweiss	PROPN
easat-1457	53	10	applied	apply	VERB
easat-1457	53	11	science	science	NOUN
easat-1457	53	12	and	and	CCONJ
easat-1457	53	13	technology	technology	NOUN
easat-1457	53	14	issn	issn	PROPN
easat-1457	53	15	:	:	PUNCT
easat-1457	53	16	2576	2576	NUM
easat-1457	53	17	-	-	SYM
easat-1457	53	18	8484	8484	NUM
easat-1457	53	19	vol	vol	NOUN
easat-1457	53	20	.	.	PROPN
easat-1457	54	1	8	8	NUM
easat-1457	54	2	,	,	PUNCT
easat-1457	54	3	no	no	INTJ
easat-1457	54	4	.	.	NOUN
easat-1457	55	1	4	4	NUM
easat-1457	55	2	:	:	PUNCT
easat-1457	55	3	570	570	NUM
easat-1457	55	4	-	-	SYM
easat-1457	55	5	582	582	NUM
easat-1457	55	6	,	,	PUNCT
easat-1457	55	7	2024	2024	NUM
easat-1457	55	8	doi	doi	NOUN
easat-1457	55	9	:	:	PUNCT
easat-1457	55	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	55	11	©	©	ADP
easat-1457	55	12	2024	2024	NUM
easat-1457	55	13	by	by	ADP
easat-1457	55	14	the	the	DET
easat-1457	55	15	authors	author	NOUN
easat-1457	55	16	;	;	PUNCT
easat-1457	55	17	licensee	licensee	PROPN
easat-1457	55	18	learning	learn	VERB
easat-1457	55	19	gate	gate	NOUN
easat-1457	55	20	time	time	NOUN
easat-1457	55	21	choosing	choose	VERB
easat-1457	55	22	products	product	NOUN
easat-1457	55	23	and	and	CCONJ
easat-1457	55	24	place	place	VERB
easat-1457	55	25	greater	great	ADJ
easat-1457	55	26	importance	importance	NOUN
easat-1457	55	27	on	on	ADP
easat-1457	55	28	the	the	DET
easat-1457	55	29	experience	experience	NOUN
easat-1457	55	30	and	and	CCONJ
easat-1457	55	31	emotional	emotional	ADJ
easat-1457	55	32	aspects	aspect	NOUN
easat-1457	55	33	related	relate	VERB
easat-1457	55	34	to	to	ADP
easat-1457	55	35	the	the	DET
easat-1457	55	36	purchase	purchase	NOUN
easat-1457	55	37	.	.	PUNCT
easat-1457	56	1	regarding	regard	VERB
easat-1457	56	2	service	service	NOUN
easat-1457	56	3	usage	usage	NOUN
easat-1457	56	4	,	,	PUNCT
easat-1457	56	5	such	such	ADJ
easat-1457	56	6	as	as	ADP
easat-1457	56	7	selecting	select	VERB
easat-1457	56	8	a	a	DET
easat-1457	56	9	hotel	hotel	NOUN
easat-1457	56	10	,	,	PUNCT
easat-1457	56	11	the	the	DET
easat-1457	56	12	behaviour	behaviour	NOUN
easat-1457	56	13	of	of	ADP
easat-1457	56	14	men	man	NOUN
easat-1457	56	15	and	and	CCONJ
easat-1457	56	16	women	woman	NOUN
easat-1457	56	17	may	may	AUX
easat-1457	56	18	also	also	ADV
easat-1457	56	19	differ	differ	VERB
easat-1457	56	20	.	.	PUNCT
easat-1457	57	1	for	for	ADP
easat-1457	57	2	instance	instance	NOUN
easat-1457	57	3	,	,	PUNCT
easat-1457	57	4	men	man	NOUN
easat-1457	57	5	might	might	AUX
easat-1457	57	6	prioritizes	prioritizes	VERB
easat-1457	57	7	amenities	amenity	NOUN
easat-1457	57	8	and	and	CCONJ
easat-1457	57	9	efficiency	efficiency	NOUN
easat-1457	57	10	,	,	PUNCT
easat-1457	57	11	while	while	SCONJ
easat-1457	57	12	women	woman	NOUN
easat-1457	57	13	might	might	AUX
easat-1457	57	14	focus	focus	VERB
easat-1457	57	15	on	on	ADP
easat-1457	57	16	comfort	comfort	NOUN
easat-1457	57	17	and	and	CCONJ
easat-1457	57	18	service	service	NOUN
easat-1457	57	19	quality	quality	NOUN
easat-1457	57	20	(	(	PUNCT
easat-1457	57	21	putachote	putachote	NOUN
easat-1457	57	22	and	and	CCONJ
easat-1457	57	23	chokpiriyawat	chokpiriyawat	NOUN
easat-1457	57	24	2024	2024	NUM
easat-1457	57	25	)	)	PUNCT
easat-1457	57	26	.	.	PUNCT
easat-1457	58	1	women	woman	NOUN
easat-1457	58	2	may	may	AUX
easat-1457	58	3	place	place	VERB
easat-1457	58	4	more	more	ADJ
easat-1457	58	5	importance	importance	NOUN
easat-1457	58	6	on	on	ADP
easat-1457	58	7	the	the	DET
easat-1457	58	8	ambience	ambience	NOUN
easat-1457	58	9	and	and	CCONJ
easat-1457	58	10	overall	overall	ADJ
easat-1457	58	11	experience	experience	NOUN
easat-1457	58	12	,	,	PUNCT
easat-1457	58	13	while	while	SCONJ
easat-1457	58	14	men	man	NOUN
easat-1457	58	15	may	may	AUX
easat-1457	58	16	focus	focus	VERB
easat-1457	58	17	on	on	ADP
easat-1457	58	18	the	the	DET
easat-1457	58	19	quality	quality	NOUN
easat-1457	58	20	of	of	ADP
easat-1457	58	21	food	food	NOUN
easat-1457	58	22	and	and	CCONJ
easat-1457	58	23	the	the	DET
easat-1457	58	24	speed	speed	NOUN
easat-1457	58	25	of	of	ADP
easat-1457	58	26	service	service	NOUN
easat-1457	58	27	.	.	PUNCT
easat-1457	59	1	analyzing	analyze	VERB
easat-1457	59	2	gender	gender	NOUN
easat-1457	59	3	-	-	PUNCT
easat-1457	59	4	specific	specific	ADJ
easat-1457	59	5	behaviors	behavior	NOUN
easat-1457	59	6	can	can	AUX
easat-1457	59	7	help	help	VERB
easat-1457	59	8	marketing	marketing	NOUN
easat-1457	59	9	by	by	ADP
easat-1457	59	10	creating	create	VERB
easat-1457	59	11	products	product	NOUN
easat-1457	59	12	or	or	CCONJ
easat-1457	59	13	services	service	NOUN
easat-1457	59	14	tailored	tailor	VERB
easat-1457	59	15	to	to	ADP
easat-1457	59	16	specific	specific	ADJ
easat-1457	59	17	genders	gender	NOUN
easat-1457	59	18	or	or	CCONJ
easat-1457	59	19	using	use	VERB
easat-1457	59	20	targeted	target	VERB
easat-1457	59	21	advertising	advertising	NOUN
easat-1457	59	22	.	.	PUNCT
easat-1457	60	1	since	since	SCONJ
easat-1457	60	2	gender	gender	NOUN
easat-1457	60	3	affects	affect	VERB
easat-1457	60	4	marketing	marketing	NOUN
easat-1457	60	5	responses	response	NOUN
easat-1457	60	6	differently	differently	ADV
easat-1457	60	7	,	,	PUNCT
easat-1457	60	8	conducting	conduct	VERB
easat-1457	60	9	detailed	detailed	ADJ
easat-1457	60	10	analysis	analysis	NOUN
easat-1457	60	11	and	and	CCONJ
easat-1457	60	12	management	management	NOUN
easat-1457	60	13	is	be	AUX
easat-1457	60	14	essential	essential	ADJ
easat-1457	60	15	.	.	PUNCT
easat-1457	61	1	this	this	PRON
easat-1457	61	2	involves	involve	VERB
easat-1457	61	3	understanding	understand	VERB
easat-1457	61	4	the	the	DET
easat-1457	61	5	complexities	complexity	NOUN
easat-1457	61	6	and	and	CCONJ
easat-1457	61	7	nuances	nuance	NOUN
easat-1457	61	8	of	of	ADP
easat-1457	61	9	behaviours	behaviour	NOUN
easat-1457	61	10	and	and	CCONJ
easat-1457	61	11	needs	need	NOUN
easat-1457	61	12	across	across	ADP
easat-1457	61	13	different	different	ADJ
easat-1457	61	14	gender	gender	NOUN
easat-1457	61	15	groups	group	NOUN
easat-1457	61	16	.	.	PUNCT
easat-1457	62	1	by	by	ADP
easat-1457	62	2	grasping	grasp	VERB
easat-1457	62	3	these	these	DET
easat-1457	62	4	differences	difference	NOUN
easat-1457	62	5	,	,	PUNCT
easat-1457	62	6	businesses	business	NOUN
easat-1457	62	7	can	can	AUX
easat-1457	62	8	reach	reach	VERB
easat-1457	62	9	and	and	CCONJ
easat-1457	62	10	engage	engage	VERB
easat-1457	62	11	their	their	PRON
easat-1457	62	12	target	target	NOUN
easat-1457	62	13	audiences	audience	NOUN
easat-1457	62	14	more	more	ADV
easat-1457	62	15	effectively	effectively	ADV
easat-1457	62	16	(	(	PUNCT
easat-1457	62	17	zhu	zhu	X
easat-1457	62	18	et	et	PROPN
easat-1457	62	19	al	al	PROPN
easat-1457	62	20	.	.	PROPN
easat-1457	62	21	2022	2022	NUM
easat-1457	62	22	)	)	PUNCT
easat-1457	62	23	.	.	PUNCT
easat-1457	63	1	income	income	NOUN
easat-1457	63	2	level	level	NOUN
easat-1457	63	3	is	be	AUX
easat-1457	63	4	a	a	DET
easat-1457	63	5	crucial	crucial	ADJ
easat-1457	63	6	factor	factor	NOUN
easat-1457	63	7	influencing	influence	VERB
easat-1457	63	8	consumer	consumer	NOUN
easat-1457	63	9	behavior	behavior	NOUN
easat-1457	63	10	and	and	CCONJ
easat-1457	63	11	purchasing	purchasing	NOUN
easat-1457	63	12	decisions	decision	NOUN
easat-1457	63	13	.	.	PUNCT
easat-1457	64	1	it	it	PRON
easat-1457	64	2	affects	affect	VERB
easat-1457	64	3	the	the	DET
easat-1457	64	4	types	type	NOUN
easat-1457	64	5	of	of	ADP
easat-1457	64	6	products	product	NOUN
easat-1457	64	7	or	or	CCONJ
easat-1457	64	8	services	service	NOUN
easat-1457	64	9	consumers	consumer	NOUN
easat-1457	64	10	can	can	AUX
easat-1457	64	11	afford	afford	VERB
easat-1457	64	12	and	and	CCONJ
easat-1457	64	13	their	their	PRON
easat-1457	64	14	preferences	preference	NOUN
easat-1457	64	15	.	.	PUNCT
easat-1457	65	1	higher	high	ADJ
easat-1457	65	2	-	-	PUNCT
easat-1457	65	3	income	income	NOUN
easat-1457	65	4	individuals	individual	NOUN
easat-1457	65	5	prioritize	prioritize	VERB
easat-1457	65	6	quality	quality	NOUN
easat-1457	65	7	,	,	PUNCT
easat-1457	65	8	luxury	luxury	NOUN
easat-1457	65	9	,	,	PUNCT
easat-1457	65	10	and	and	CCONJ
easat-1457	65	11	brand	brand	NOUN
easat-1457	65	12	prestige	prestige	NOUN
easat-1457	65	13	,	,	PUNCT
easat-1457	65	14	while	while	SCONJ
easat-1457	65	15	lower	low	ADJ
easat-1457	65	16	-	-	PUNCT
easat-1457	65	17	income	income	NOUN
easat-1457	65	18	individuals	individual	NOUN
easat-1457	65	19	might	might	AUX
easat-1457	65	20	focus	focus	VERB
easat-1457	65	21	more	more	ADV
easat-1457	65	22	on	on	ADP
easat-1457	65	23	affordability	affordability	NOUN
easat-1457	65	24	and	and	CCONJ
easat-1457	65	25	value	value	NOUN
easat-1457	65	26	for	for	ADP
easat-1457	65	27	money	money	NOUN
easat-1457	65	28	.	.	PUNCT
easat-1457	66	1	understanding	understand	VERB
easat-1457	66	2	income	income	NOUN
easat-1457	66	3	-	-	PUNCT
easat-1457	66	4	related	relate	VERB
easat-1457	66	5	behavior	behavior	NOUN
easat-1457	66	6	helps	help	VERB
easat-1457	66	7	businesses	business	NOUN
easat-1457	66	8	tailor	tailor	VERB
easat-1457	66	9	their	their	PRON
easat-1457	66	10	offerings	offering	NOUN
easat-1457	66	11	and	and	CCONJ
easat-1457	66	12	marketing	marketing	NOUN
easat-1457	66	13	strategies	strategy	NOUN
easat-1457	66	14	to	to	PART
easat-1457	66	15	meet	meet	VERB
easat-1457	66	16	the	the	DET
easat-1457	66	17	needs	need	NOUN
easat-1457	66	18	and	and	CCONJ
easat-1457	66	19	expectations	expectation	NOUN
easat-1457	66	20	of	of	ADP
easat-1457	66	21	different	different	ADJ
easat-1457	66	22	income	income	NOUN
easat-1457	66	23	groups	group	NOUN
easat-1457	66	24	(	(	PUNCT
easat-1457	66	25	cicarelli	cicarelli	NOUN
easat-1457	66	26	1974	1974	NUM
easat-1457	66	27	)	)	PUNCT
easat-1457	66	28	.	.	PUNCT
easat-1457	67	1	consumer	consumer	NOUN
easat-1457	67	2	behavior	behavior	NOUN
easat-1457	67	3	can	can	AUX
easat-1457	67	4	differ	differ	VERB
easat-1457	67	5	significantly	significantly	ADV
easat-1457	67	6	between	between	ADP
easat-1457	67	7	high	high	ADJ
easat-1457	67	8	-	-	PUNCT
easat-1457	67	9	income	income	NOUN
easat-1457	67	10	and	and	CCONJ
easat-1457	67	11	low	low	ADJ
easat-1457	67	12	-	-	PUNCT
easat-1457	67	13	income	income	NOUN
easat-1457	67	14	individuals	individual	NOUN
easat-1457	67	15	.	.	PUNCT
easat-1457	68	1	those	those	PRON
easat-1457	68	2	with	with	ADP
easat-1457	68	3	higher	high	ADJ
easat-1457	68	4	incomes	income	NOUN
easat-1457	68	5	often	often	ADV
easat-1457	68	6	prefer	prefer	VERB
easat-1457	68	7	to	to	PART
easat-1457	68	8	purchase	purchase	VERB
easat-1457	68	9	high	high	ADV
easat-1457	68	10	-	-	PUNCT
easat-1457	68	11	priced	price	VERB
easat-1457	68	12	products	product	NOUN
easat-1457	68	13	or	or	CCONJ
easat-1457	68	14	services	service	NOUN
easat-1457	68	15	,	,	PUNCT
easat-1457	68	16	focusing	focus	VERB
easat-1457	68	17	on	on	ADP
easat-1457	68	18	quality	quality	NOUN
easat-1457	68	19	,	,	PUNCT
easat-1457	68	20	brand	brand	NOUN
easat-1457	68	21	reputation	reputation	NOUN
easat-1457	68	22	,	,	PUNCT
easat-1457	68	23	or	or	CCONJ
easat-1457	68	24	exclusivity	exclusivity	NOUN
easat-1457	68	25	.	.	PUNCT
easat-1457	69	1	for	for	ADP
easat-1457	69	2	instance	instance	NOUN
easat-1457	69	3	,	,	PUNCT
easat-1457	69	4	they	they	PRON
easat-1457	69	5	may	may	AUX
easat-1457	69	6	opt	opt	VERB
easat-1457	69	7	for	for	ADP
easat-1457	69	8	premium	premium	NOUN
easat-1457	69	9	food	food	NOUN
easat-1457	69	10	options	option	NOUN
easat-1457	69	11	or	or	CCONJ
easat-1457	69	12	luxury	luxury	NOUN
easat-1457	69	13	services	service	NOUN
easat-1457	69	14	emphasizes	emphasize	VERB
easat-1457	69	15	superior	superior	ADJ
easat-1457	69	16	quality	quality	NOUN
easat-1457	69	17	.	.	PUNCT
easat-1457	70	1	in	in	ADP
easat-1457	70	2	contrast	contrast	NOUN
easat-1457	70	3	,	,	PUNCT
easat-1457	70	4	lower	low	ADJ
easat-1457	70	5	-	-	PUNCT
easat-1457	70	6	income	income	NOUN
easat-1457	70	7	individuals	individual	NOUN
easat-1457	70	8	prioritise	prioritise	VERB
easat-1457	70	9	affordability	affordability	NOUN
easat-1457	70	10	and	and	CCONJ
easat-1457	70	11	value	value	NOUN
easat-1457	70	12	for	for	ADP
easat-1457	70	13	money	money	NOUN
easat-1457	70	14	,	,	PUNCT
easat-1457	70	15	making	make	VERB
easat-1457	70	16	decisions	decision	NOUN
easat-1457	70	17	based	base	VERB
easat-1457	70	18	on	on	ADP
easat-1457	70	19	cost	cost	NOUN
easat-1457	70	20	-	-	PUNCT
easat-1457	70	21	effectiveness	effectiveness	NOUN
easat-1457	70	22	rather	rather	ADV
easat-1457	70	23	than	than	ADP
easat-1457	70	24	brand	brand	NOUN
easat-1457	70	25	or	or	CCONJ
easat-1457	70	26	quality	quality	NOUN
easat-1457	70	27	(	(	PUNCT
easat-1457	70	28	putri	putri	NOUN
easat-1457	70	29	et	et	PROPN
easat-1457	70	30	al	al	PROPN
easat-1457	70	31	.	.	PROPN
easat-1457	70	32	2023	2023	NUM
easat-1457	70	33	)	)	PUNCT
easat-1457	70	34	.	.	PUNCT
easat-1457	71	1	high	high	ADJ
easat-1457	71	2	-	-	PUNCT
easat-1457	71	3	income	income	NOUN
easat-1457	71	4	consumers	consumer	NOUN
easat-1457	71	5	are	be	AUX
easat-1457	71	6	likelier	likeli	ADJ
easat-1457	71	7	to	to	PART
easat-1457	71	8	choose	choose	VERB
easat-1457	71	9	well	well	ADV
easat-1457	71	10	-	-	PUNCT
easat-1457	71	11	known	know	VERB
easat-1457	71	12	brands	brand	NOUN
easat-1457	71	13	and	and	CCONJ
easat-1457	71	14	premium	premium	NOUN
easat-1457	71	15	products	product	NOUN
easat-1457	71	16	,	,	PUNCT
easat-1457	71	17	often	often	ADV
easat-1457	71	18	valuing	value	VERB
easat-1457	71	19	brand	brand	NOUN
easat-1457	71	20	reputation	reputation	NOUN
easat-1457	71	21	and	and	CCONJ
easat-1457	71	22	quality	quality	NOUN
easat-1457	71	23	.	.	PUNCT
easat-1457	72	1	in	in	ADP
easat-1457	72	2	contrast	contrast	NOUN
easat-1457	72	3	,	,	PUNCT
easat-1457	72	4	low	low	ADJ
easat-1457	72	5	-	-	PUNCT
easat-1457	72	6	income	income	NOUN
easat-1457	72	7	consumers	consumer	NOUN
easat-1457	72	8	tend	tend	VERB
easat-1457	72	9	to	to	PART
easat-1457	72	10	select	select	VERB
easat-1457	72	11	more	more	ADJ
easat-1457	72	12	affordable	affordable	ADJ
easat-1457	72	13	options	option	NOUN
easat-1457	72	14	that	that	PRON
easat-1457	72	15	fit	fit	VERB
easat-1457	72	16	their	their	PRON
easat-1457	72	17	budget	budget	NOUN
easat-1457	72	18	,	,	PUNCT
easat-1457	72	19	focusing	focus	VERB
easat-1457	72	20	on	on	ADP
easat-1457	72	21	cost	cost	NOUN
easat-1457	72	22	-	-	PUNCT
easat-1457	72	23	effectiveness	effectiveness	NOUN
easat-1457	72	24	rather	rather	ADV
easat-1457	72	25	than	than	ADP
easat-1457	72	26	brand	brand	NOUN
easat-1457	72	27	prestige	prestige	NOUN
easat-1457	72	28	(	(	PUNCT
easat-1457	72	29	rehman	rehman	NOUN
easat-1457	72	30	and	and	CCONJ
easat-1457	72	31	jamil	jamil	PROPN
easat-1457	72	32	2016	2016	NUM
easat-1457	72	33	)	)	PUNCT
easat-1457	72	34	.	.	PUNCT
easat-1457	73	1	studies	study	NOUN
easat-1457	73	2	on	on	ADP
easat-1457	73	3	purchasing	purchase	VERB
easat-1457	73	4	behaviors	behavior	NOUN
easat-1457	73	5	in	in	ADP
easat-1457	73	6	children	child	NOUN
easat-1457	73	7	show	show	VERB
easat-1457	73	8	differences	difference	NOUN
easat-1457	73	9	in	in	ADP
easat-1457	73	10	demand	demand	NOUN
easat-1457	73	11	and	and	CCONJ
easat-1457	73	12	the	the	DET
easat-1457	73	13	tendency	tendency	NOUN
easat-1457	73	14	to	to	PART
easat-1457	73	15	conflict	conflict	VERB
easat-1457	73	16	with	with	ADP
easat-1457	73	17	parents	parent	NOUN
easat-1457	73	18	,	,	PUNCT
easat-1457	73	19	indicating	indicate	VERB
easat-1457	73	20	that	that	SCONJ
easat-1457	73	21	varying	vary	VERB
easat-1457	73	22	income	income	NOUN
easat-1457	73	23	levels	level	NOUN
easat-1457	73	24	impact	impact	VERB
easat-1457	73	25	both	both	CCONJ
easat-1457	73	26	the	the	DET
easat-1457	73	27	desires	desire	NOUN
easat-1457	73	28	and	and	CCONJ
easat-1457	73	29	the	the	DET
easat-1457	73	30	expression	expression	NOUN
easat-1457	73	31	of	of	ADP
easat-1457	73	32	conflict	conflict	NOUN
easat-1457	73	33	.	.	PUNCT
easat-1457	74	1	higherincome	higherincome	ADJ
easat-1457	74	2	levels	level	NOUN
easat-1457	74	3	may	may	AUX
easat-1457	74	4	lead	lead	VERB
easat-1457	74	5	to	to	ADP
easat-1457	74	6	greater	great	ADJ
easat-1457	74	7	access	access	NOUN
easat-1457	74	8	to	to	ADP
easat-1457	74	9	and	and	CCONJ
easat-1457	74	10	demand	demand	VERB
easat-1457	74	11	for	for	ADP
easat-1457	74	12	desired	desire	VERB
easat-1457	74	13	items	item	NOUN
easat-1457	74	14	,	,	PUNCT
easat-1457	74	15	which	which	PRON
easat-1457	74	16	could	could	AUX
easat-1457	74	17	result	result	VERB
easat-1457	74	18	in	in	ADP
easat-1457	74	19	more	more	ADV
easat-1457	74	20	noticeable	noticeable	ADJ
easat-1457	74	21	conflicts	conflict	NOUN
easat-1457	74	22	over	over	ADP
easat-1457	74	23	purchasing	purchasing	NOUN
easat-1457	74	24	decisions	decision	NOUN
easat-1457	74	25	.	.	PUNCT
easat-1457	75	1	conversely	conversely	ADV
easat-1457	75	2	,	,	PUNCT
easat-1457	75	3	lower	low	ADJ
easat-1457	75	4	income	income	NOUN
easat-1457	75	5	levels	level	NOUN
easat-1457	75	6	might	might	AUX
easat-1457	75	7	limit	limit	VERB
easat-1457	75	8	such	such	ADJ
easat-1457	75	9	demands	demand	NOUN
easat-1457	75	10	,	,	PUNCT
easat-1457	75	11	potentially	potentially	ADV
easat-1457	75	12	reducing	reduce	VERB
easat-1457	75	13	the	the	DET
easat-1457	75	14	frequency	frequency	NOUN
easat-1457	75	15	or	or	CCONJ
easat-1457	75	16	intensity	intensity	NOUN
easat-1457	75	17	of	of	ADP
easat-1457	75	18	disputes	dispute	NOUN
easat-1457	75	19	(	(	PUNCT
easat-1457	75	20	lapierre	lapierre	PROPN
easat-1457	75	21	2013	2013	NUM
easat-1457	75	22	)	)	PUNCT
easat-1457	75	23	.	.	PUNCT
easat-1457	76	1	individuals	individual	NOUN
easat-1457	76	2	with	with	ADP
easat-1457	76	3	higher	high	ADJ
easat-1457	76	4	incomes	income	NOUN
easat-1457	76	5	often	often	ADV
easat-1457	76	6	prefer	prefer	VERB
easat-1457	76	7	high	high	ADV
easat-1457	76	8	-	-	PUNCT
easat-1457	76	9	priced	price	VERB
easat-1457	76	10	services	service	NOUN
easat-1457	76	11	,	,	PUNCT
easat-1457	76	12	such	such	ADJ
easat-1457	76	13	as	as	ADP
easat-1457	76	14	luxury	luxury	NOUN
easat-1457	76	15	accommodations	accommodation	NOUN
easat-1457	76	16	or	or	CCONJ
easat-1457	76	17	fine	fine	ADJ
easat-1457	76	18	dining	dining	NOUN
easat-1457	76	19	.	.	PUNCT
easat-1457	77	1	in	in	ADP
easat-1457	77	2	comparison	comparison	NOUN
easat-1457	77	3	,	,	PUNCT
easat-1457	77	4	lower	low	ADJ
easat-1457	77	5	-	-	PUNCT
easat-1457	77	6	income	income	NOUN
easat-1457	77	7	people	people	NOUN
easat-1457	77	8	prefer	prefer	VERB
easat-1457	77	9	more	more	ADJ
easat-1457	77	10	affordable	affordable	ADJ
easat-1457	77	11	options	option	NOUN
easat-1457	77	12	,	,	PUNCT
easat-1457	77	13	such	such	ADJ
easat-1457	77	14	as	as	ADP
easat-1457	77	15	travelling	travel	VERB
easat-1457	77	16	by	by	ADP
easat-1457	77	17	train	train	NOUN
easat-1457	77	18	or	or	CCONJ
easat-1457	77	19	dining	dining	NOUN
easat-1457	77	20	at	at	ADP
easat-1457	77	21	budget	budget	NOUN
easat-1457	77	22	-	-	PUNCT
easat-1457	77	23	friendly	friendly	ADJ
easat-1457	77	24	restaurants	restaurant	NOUN
easat-1457	77	25	.	.	PUNCT
easat-1457	78	1	analyzing	analyze	VERB
easat-1457	78	2	income	income	NOUN
easat-1457	78	3	levels	level	NOUN
easat-1457	78	4	for	for	ADP
easat-1457	78	5	marketing	marketing	NOUN
easat-1457	78	6	decisions	decision	NOUN
easat-1457	78	7	is	be	AUX
easat-1457	78	8	widely	widely	ADV
easat-1457	78	9	used	use	VERB
easat-1457	78	10	in	in	ADP
easat-1457	78	11	business	business	NOUN
easat-1457	78	12	management	management	NOUN
easat-1457	78	13	.	.	PUNCT
easat-1457	79	1	for	for	ADP
easat-1457	79	2	example	example	NOUN
easat-1457	79	3	,	,	PUNCT
easat-1457	79	4	businesses	business	NOUN
easat-1457	79	5	might	might	AUX
easat-1457	79	6	create	create	VERB
easat-1457	79	7	products	product	NOUN
easat-1457	79	8	or	or	CCONJ
easat-1457	79	9	services	service	NOUN
easat-1457	79	10	tailored	tailor	VERB
easat-1457	79	11	to	to	ADP
easat-1457	79	12	high	high	ADJ
easat-1457	79	13	-	-	PUNCT
easat-1457	79	14	income	income	NOUN
easat-1457	79	15	groups	group	NOUN
easat-1457	79	16	or	or	CCONJ
easat-1457	79	17	develop	develop	VERB
easat-1457	79	18	promotions	promotion	NOUN
easat-1457	79	19	and	and	CCONJ
easat-1457	79	20	discounts	discount	NOUN
easat-1457	79	21	for	for	ADP
easat-1457	79	22	lower	low	ADJ
easat-1457	79	23	-	-	PUNCT
easat-1457	79	24	income	income	NOUN
easat-1457	79	25	groups	group	NOUN
easat-1457	79	26	.	.	PUNCT
easat-1457	80	1	understanding	understand	VERB
easat-1457	80	2	consumer	consumer	NOUN
easat-1457	80	3	behaviour	behaviour	NOUN
easat-1457	80	4	and	and	CCONJ
easat-1457	80	5	needs	need	NOUN
easat-1457	80	6	based	base	VERB
easat-1457	80	7	on	on	ADP
easat-1457	80	8	income	income	NOUN
easat-1457	80	9	levels	level	NOUN
easat-1457	80	10	helps	help	VERB
easat-1457	80	11	companies	company	NOUN
easat-1457	80	12	to	to	PART
easat-1457	80	13	develop	develop	VERB
easat-1457	80	14	effective	effective	ADJ
easat-1457	80	15	marketing	marketing	NOUN
easat-1457	80	16	strategies	strategy	NOUN
easat-1457	80	17	to	to	PART
easat-1457	80	18	reach	reach	VERB
easat-1457	80	19	and	and	CCONJ
easat-1457	80	20	engage	engage	VERB
easat-1457	80	21	their	their	PRON
easat-1457	80	22	target	target	NOUN
easat-1457	80	23	audiences	audience	NOUN
easat-1457	80	24	appropriately	appropriately	ADV
easat-1457	80	25	(	(	PUNCT
easat-1457	80	26	dinarso	dinarso	PROPN
easat-1457	80	27	,	,	PUNCT
easat-1457	80	28	qomariah	qomariah	NOUN
easat-1457	80	29	,	,	PUNCT
easat-1457	80	30	and	and	CCONJ
easat-1457	80	31	thamrin	thamrin	NOUN
easat-1457	80	32	2024	2024	NUM
easat-1457	80	33	;	;	PUNCT
easat-1457	80	34	pizzagalli	pizzagalli	PROPN
easat-1457	80	35	,	,	PUNCT
easat-1457	80	36	sharma	sharma	PROPN
easat-1457	80	37	,	,	PUNCT
easat-1457	80	38	and	and	CCONJ
easat-1457	80	39	lascu	lascu	PROPN
easat-1457	80	40	2018	2018	NUM
easat-1457	80	41	;	;	PUNCT
easat-1457	80	42	roy	roy	PROPN
easat-1457	80	43	et	et	PROPN
easat-1457	80	44	al	al	PROPN
easat-1457	80	45	.	.	PROPN
easat-1457	80	46	2021	2021	NUM
easat-1457	80	47	)	)	PUNCT
easat-1457	80	48	.	.	PUNCT
easat-1457	81	1	linking	link	VERB
easat-1457	81	2	customer	customer	NOUN
easat-1457	81	3	income	income	NOUN
easat-1457	81	4	factors	factor	NOUN
easat-1457	81	5	to	to	ADP
easat-1457	81	6	the	the	DET
easat-1457	81	7	context	context	NOUN
easat-1457	81	8	of	of	ADP
easat-1457	81	9	service	service	NOUN
easat-1457	81	10	recovery	recovery	NOUN
easat-1457	81	11	strategies	strategy	NOUN
easat-1457	81	12	is	be	AUX
easat-1457	81	13	based	base	VERB
easat-1457	81	14	on	on	ADP
easat-1457	81	15	the	the	DET
easat-1457	81	16	impact	impact	NOUN
easat-1457	81	17	of	of	ADP
easat-1457	81	18	consumer	consumer	NOUN
easat-1457	81	19	behaviour	behaviour	NOUN
easat-1457	81	20	theories	theory	NOUN
easat-1457	81	21	.	.	PUNCT
easat-1457	82	1	this	this	DET
easat-1457	82	2	connection	connection	NOUN
easat-1457	82	3	influences	influence	VERB
easat-1457	82	4	decisions	decision	NOUN
easat-1457	82	5	regarding	regard	VERB
easat-1457	82	6	whether	whether	SCONJ
easat-1457	82	7	to	to	PART
easat-1457	82	8	use	use	VERB
easat-1457	82	9	or	or	CCONJ
easat-1457	82	10	not	not	PART
easat-1457	82	11	use	use	VERB
easat-1457	82	12	certain	certain	ADJ
easat-1457	82	13	products	product	NOUN
easat-1457	82	14	or	or	CCONJ
easat-1457	82	15	services	service	NOUN
easat-1457	82	16	.	.	PUNCT
easat-1457	83	1	by	by	ADP
easat-1457	83	2	understanding	understand	VERB
easat-1457	83	3	how	how	SCONJ
easat-1457	83	4	income	income	NOUN
easat-1457	83	5	levels	level	NOUN
easat-1457	83	6	affect	affect	VERB
easat-1457	83	7	consumer	consumer	NOUN
easat-1457	83	8	behaviour	behaviour	NOUN
easat-1457	83	9	,	,	PUNCT
easat-1457	83	10	businesses	business	NOUN
easat-1457	83	11	can	can	AUX
easat-1457	83	12	better	well	ADV
easat-1457	83	13	tailor	tailor	VERB
easat-1457	83	14	their	their	PRON
easat-1457	83	15	service	service	NOUN
easat-1457	83	16	recovery	recovery	NOUN
easat-1457	83	17	strategies	strategy	NOUN
easat-1457	83	18	to	to	PART
easat-1457	83	19	meet	meet	VERB
easat-1457	83	20	different	different	ADJ
easat-1457	83	21	income	income	NOUN
easat-1457	83	22	groups	group	NOUN
easat-1457	83	23	'	'	PART
easat-1457	83	24	expectations	expectation	NOUN
easat-1457	83	25	and	and	CCONJ
easat-1457	83	26	preferences	preference	NOUN
easat-1457	83	27	,	,	PUNCT
easat-1457	83	28	ultimately	ultimately	ADV
easat-1457	83	29	improving	improve	VERB
easat-1457	83	30	customer	customer	NOUN
easat-1457	83	31	satisfaction	satisfaction	NOUN
easat-1457	83	32	and	and	CCONJ
easat-1457	83	33	loyalty	loyalty	NOUN
easat-1457	83	34	(	(	PUNCT
easat-1457	83	35	aprilia	aprilia	PROPN
easat-1457	83	36	et	et	PROPN
easat-1457	83	37	al	al	PROPN
easat-1457	83	38	.	.	PROPN
easat-1457	83	39	2024	2024	NUM
easat-1457	83	40	)	)	PUNCT
easat-1457	83	41	.	.	PUNCT
easat-1457	84	1	this	this	PRON
easat-1457	84	2	includes	include	VERB
easat-1457	84	3	behavioral	behavioral	ADJ
easat-1457	84	4	responses	response	NOUN
easat-1457	84	5	influenced	influence	VERB
easat-1457	84	6	by	by	ADP
easat-1457	84	7	social	social	ADJ
easat-1457	84	8	class	class	NOUN
easat-1457	84	9	,	,	PUNCT
easat-1457	84	10	which	which	PRON
easat-1457	84	11	may	may	AUX
easat-1457	84	12	affect	affect	VERB
easat-1457	84	13	how	how	SCONJ
easat-1457	84	14	customers	customer	NOUN
easat-1457	84	15	perceive	perceive	VERB
easat-1457	84	16	and	and	CCONJ
easat-1457	84	17	react	react	VERB
easat-1457	84	18	to	to	ADP
easat-1457	84	19	service	service	NOUN
easat-1457	84	20	failures	failure	NOUN
easat-1457	84	21	.	.	PUNCT
easat-1457	85	1	social	social	ADJ
easat-1457	85	2	class	class	NOUN
easat-1457	85	3	can	can	AUX
easat-1457	85	4	impact	impact	VERB
easat-1457	85	5	how	how	SCONJ
easat-1457	85	6	individuals	individual	NOUN
easat-1457	85	7	handle	handle	VERB
easat-1457	85	8	service	service	NOUN
easat-1457	85	9	errors	error	NOUN
easat-1457	85	10	,	,	PUNCT
easat-1457	85	11	influencing	influence	VERB
easat-1457	85	12	their	their	PRON
easat-1457	85	13	satisfaction	satisfaction	NOUN
easat-1457	85	14	and	and	CCONJ
easat-1457	85	15	subsequent	subsequent	ADJ
easat-1457	85	16	behaviour	behaviour	NOUN
easat-1457	85	17	in	in	ADP
easat-1457	85	18	response	response	NOUN
easat-1457	85	19	to	to	ADP
easat-1457	85	20	such	such	ADJ
easat-1457	85	21	issues	issue	NOUN
easat-1457	85	22	.	.	PUNCT
easat-1457	86	1	understanding	understand	VERB
easat-1457	86	2	these	these	DET
easat-1457	86	3	dynamics	dynamic	NOUN
easat-1457	86	4	helps	help	VERB
easat-1457	86	5	businesses	business	NOUN
easat-1457	86	6	address	address	VERB
easat-1457	86	7	and	and	CCONJ
easat-1457	86	8	manage	manage	VERB
easat-1457	86	9	customer	customer	NOUN
easat-1457	86	10	reactions	reaction	NOUN
easat-1457	86	11	more	more	ADV
easat-1457	86	12	effectively	effectively	ADV
easat-1457	86	13	during	during	ADP
easat-1457	86	14	service	service	NOUN
easat-1457	86	15	recovery	recovery	NOUN
easat-1457	86	16	.	.	PUNCT
easat-1457	87	1	urban	urban	ADJ
easat-1457	87	2	consumers	consumer	NOUN
easat-1457	87	3	may	may	AUX
easat-1457	87	4	have	have	VERB
easat-1457	87	5	different	different	ADJ
easat-1457	87	6	purchasing	purchasing	NOUN
easat-1457	87	7	habits	habit	NOUN
easat-1457	87	8	,	,	PUNCT
easat-1457	87	9	preferences	preference	NOUN
easat-1457	87	10	,	,	PUNCT
easat-1457	87	11	and	and	CCONJ
easat-1457	87	12	access	access	NOUN
easat-1457	87	13	to	to	ADP
easat-1457	87	14	products	product	NOUN
easat-1457	87	15	and	and	CCONJ
easat-1457	87	16	services	service	NOUN
easat-1457	87	17	than	than	ADP
easat-1457	87	18	those	those	PRON
easat-1457	87	19	in	in	ADP
easat-1457	87	20	regional	regional	ADJ
easat-1457	87	21	areas	area	NOUN
easat-1457	87	22	.	.	PUNCT
easat-1457	88	1	the	the	DET
easat-1457	88	2	differences	difference	NOUN
easat-1457	88	3	impact	impact	VERB
easat-1457	88	4	how	how	SCONJ
easat-1457	88	5	businesses	business	NOUN
easat-1457	88	6	tailor	tailor	VERB
easat-1457	88	7	their	their	PRON
easat-1457	88	8	marketing	marketing	NOUN
easat-1457	88	9	strategies	strategy	NOUN
easat-1457	88	10	and	and	CCONJ
easat-1457	88	11	service	service	NOUN
easat-1457	88	12	offerings	offering	NOUN
easat-1457	88	13	to	to	PART
easat-1457	88	14	meet	meet	VERB
easat-1457	88	15	the	the	DET
easat-1457	88	16	specific	specific	ADJ
easat-1457	88	17	needs	need	NOUN
easat-1457	88	18	of	of	ADP
easat-1457	88	19	each	each	PRON
easat-1457	88	20	demographic	demographic	ADJ
easat-1457	88	21	(	(	PUNCT
easat-1457	88	22	chen	chen	PROPN
easat-1457	88	23	,	,	PUNCT
easat-1457	88	24	zhang	zhang	PROPN
easat-1457	88	25	,	,	PUNCT
easat-1457	88	26	and	and	CCONJ
easat-1457	88	27	bai	bai	PROPN
easat-1457	88	28	2023	2023	NUM
easat-1457	88	29	)	)	PUNCT
easat-1457	88	30	.	.	PUNCT
easat-1457	89	1	in	in	ADP
easat-1457	89	2	urban	urban	ADJ
easat-1457	89	3	areas	area	NOUN
easat-1457	89	4	,	,	PUNCT
easat-1457	89	5	heavy	heavy	ADJ
easat-1457	89	6	traffic	traffic	NOUN
easat-1457	89	7	and	and	CCONJ
easat-1457	89	8	congestion	congestion	NOUN
easat-1457	89	9	lead	lead	NOUN
easat-1457	89	10	people	people	NOUN
easat-1457	89	11	to	to	PART
easat-1457	89	12	value	value	VERB
easat-1457	89	13	their	their	PRON
easat-1457	89	14	time	time	NOUN
easat-1457	89	15	more	more	ADV
easat-1457	89	16	,	,	PUNCT
easat-1457	89	17	influencing	influence	VERB
easat-1457	89	18	573	573	NUM
easat-1457	89	19	edelweiss	edelweiss	PROPN
easat-1457	89	20	applied	apply	VERB
easat-1457	89	21	science	science	NOUN
easat-1457	89	22	and	and	CCONJ
easat-1457	89	23	technology	technology	NOUN
easat-1457	89	24	issn	issn	PROPN
easat-1457	89	25	:	:	PUNCT
easat-1457	89	26	2576	2576	NUM
easat-1457	89	27	-	-	SYM
easat-1457	89	28	8484	8484	NUM
easat-1457	89	29	vol	vol	NOUN
easat-1457	89	30	.	.	PROPN
easat-1457	90	1	8	8	NUM
easat-1457	90	2	,	,	PUNCT
easat-1457	90	3	no	no	INTJ
easat-1457	90	4	.	.	NOUN
easat-1457	91	1	4	4	NUM
easat-1457	91	2	:	:	PUNCT
easat-1457	91	3	570	570	NUM
easat-1457	91	4	-	-	SYM
easat-1457	91	5	582	582	NUM
easat-1457	91	6	,	,	PUNCT
easat-1457	91	7	2024	2024	NUM
easat-1457	91	8	doi	doi	NOUN
easat-1457	91	9	:	:	PUNCT
easat-1457	91	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	91	11	©	©	ADP
easat-1457	91	12	2024	2024	NUM
easat-1457	91	13	by	by	ADP
easat-1457	91	14	the	the	DET
easat-1457	91	15	authors	author	NOUN
easat-1457	91	16	;	;	PUNCT
easat-1457	91	17	licensee	licensee	PROPN
easat-1457	91	18	learning	learning	NOUN
easat-1457	91	19	gate	gate	VERB
easat-1457	91	20	their	their	PRON
easat-1457	91	21	purchasing	purchase	VERB
easat-1457	91	22	decisions	decision	NOUN
easat-1457	91	23	towards	towards	ADP
easat-1457	91	24	options	option	NOUN
easat-1457	91	25	that	that	PRON
easat-1457	91	26	save	save	VERB
easat-1457	91	27	time	time	NOUN
easat-1457	91	28	.	.	PUNCT
easat-1457	92	1	for	for	ADP
easat-1457	92	2	instance	instance	NOUN
easat-1457	92	3	,	,	PUNCT
easat-1457	92	4	urban	urban	ADJ
easat-1457	92	5	residents	resident	NOUN
easat-1457	92	6	are	be	AUX
easat-1457	92	7	more	more	ADV
easat-1457	92	8	likely	likely	ADJ
easat-1457	92	9	to	to	PART
easat-1457	92	10	use	use	VERB
easat-1457	92	11	online	online	ADJ
easat-1457	92	12	services	service	NOUN
easat-1457	92	13	or	or	CCONJ
easat-1457	92	14	shop	shop	NOUN
easat-1457	92	15	at	at	ADP
easat-1457	92	16	nearby	nearby	ADJ
easat-1457	92	17	stores	store	NOUN
easat-1457	92	18	to	to	PART
easat-1457	92	19	reduce	reduce	VERB
easat-1457	92	20	travel	travel	NOUN
easat-1457	92	21	time	time	NOUN
easat-1457	92	22	.	.	PUNCT
easat-1457	93	1	additionally	additionally	ADV
easat-1457	93	2	,	,	PUNCT
easat-1457	93	3	urban	urban	ADJ
easat-1457	93	4	areas	area	NOUN
easat-1457	93	5	often	often	ADV
easat-1457	93	6	offer	offer	VERB
easat-1457	93	7	more	more	ADJ
easat-1457	93	8	amenities	amenity	NOUN
easat-1457	93	9	and	and	CCONJ
easat-1457	93	10	higher	high	ADJ
easat-1457	93	11	-	-	PUNCT
easat-1457	93	12	quality	quality	NOUN
easat-1457	93	13	,	,	PUNCT
easat-1457	93	14	higher	higher	ADV
easat-1457	93	15	-	-	PUNCT
easat-1457	93	16	priced	price	VERB
easat-1457	93	17	services	service	NOUN
easat-1457	93	18	due	due	ADP
easat-1457	93	19	to	to	ADP
easat-1457	93	20	the	the	DET
easat-1457	93	21	many	many	ADJ
easat-1457	93	22	available	available	ADJ
easat-1457	93	23	options	option	NOUN
easat-1457	93	24	.	.	PUNCT
easat-1457	94	1	in	in	ADP
easat-1457	94	2	contrast	contrast	NOUN
easat-1457	94	3	,	,	PUNCT
easat-1457	94	4	regional	regional	ADJ
easat-1457	94	5	areas	area	NOUN
easat-1457	94	6	might	might	AUX
easat-1457	94	7	have	have	VERB
easat-1457	94	8	fewer	few	ADJ
easat-1457	94	9	amenities	amenity	NOUN
easat-1457	94	10	and	and	CCONJ
easat-1457	94	11	options	option	NOUN
easat-1457	94	12	,	,	PUNCT
easat-1457	94	13	impacting	impact	VERB
easat-1457	94	14	consumer	consumer	NOUN
easat-1457	94	15	behaviour	behaviour	NOUN
easat-1457	94	16	and	and	CCONJ
easat-1457	94	17	preferences	preference	NOUN
easat-1457	94	18	.	.	PUNCT
easat-1457	95	1	for	for	ADP
easat-1457	95	2	example	example	NOUN
easat-1457	95	3	,	,	PUNCT
easat-1457	95	4	studies	study	NOUN
easat-1457	95	5	have	have	AUX
easat-1457	95	6	shown	show	VERB
easat-1457	95	7	that	that	SCONJ
easat-1457	95	8	consumption	consumption	NOUN
easat-1457	95	9	patterns	pattern	NOUN
easat-1457	95	10	for	for	ADP
easat-1457	95	11	fresh	fresh	ADJ
easat-1457	95	12	milk	milk	NOUN
easat-1457	95	13	differ	differ	VERB
easat-1457	95	14	between	between	ADP
easat-1457	95	15	urban	urban	ADJ
easat-1457	95	16	and	and	CCONJ
easat-1457	95	17	regional	regional	ADJ
easat-1457	95	18	areas	area	NOUN
easat-1457	95	19	due	due	ADJ
easat-1457	95	20	to	to	ADP
easat-1457	95	21	logistical	logistical	ADJ
easat-1457	95	22	and	and	CCONJ
easat-1457	95	23	technological	technological	ADJ
easat-1457	95	24	limitations	limitation	NOUN
easat-1457	95	25	in	in	ADP
easat-1457	95	26	transportation	transportation	NOUN
easat-1457	95	27	.	.	PUNCT
easat-1457	96	1	this	this	PRON
easat-1457	96	2	demonstrates	demonstrate	VERB
easat-1457	96	3	that	that	SCONJ
easat-1457	96	4	where	where	SCONJ
easat-1457	96	5	people	people	NOUN
easat-1457	96	6	live	live	VERB
easat-1457	96	7	can	can	AUX
easat-1457	96	8	significantly	significantly	ADV
easat-1457	96	9	affect	affect	VERB
easat-1457	96	10	their	their	PRON
easat-1457	96	11	perceptions	perception	NOUN
easat-1457	96	12	and	and	CCONJ
easat-1457	96	13	lifestyle	lifestyle	NOUN
easat-1457	96	14	behaviors	behavior	NOUN
easat-1457	96	15	(	(	PUNCT
easat-1457	96	16	chen	chen	PROPN
easat-1457	96	17	et	et	PROPN
easat-1457	96	18	al	al	PROPN
easat-1457	96	19	.	.	PROPN
easat-1457	96	20	2024	2024	NUM
easat-1457	96	21	)	)	PUNCT
easat-1457	96	22	.	.	PUNCT
easat-1457	97	1	studies	study	NOUN
easat-1457	97	2	on	on	ADP
easat-1457	97	3	the	the	DET
easat-1457	97	4	service	service	NOUN
easat-1457	97	5	marketing	marketing	NOUN
easat-1457	97	6	mix	mix	NOUN
easat-1457	97	7	(	(	PUNCT
easat-1457	97	8	7ps	7ps	ADJ
easat-1457	97	9	)	)	PUNCT
easat-1457	97	10	have	have	AUX
easat-1457	97	11	found	find	VERB
easat-1457	97	12	that	that	SCONJ
easat-1457	97	13	applying	apply	VERB
easat-1457	97	14	marketing	marketing	NOUN
easat-1457	97	15	strategies	strategy	NOUN
easat-1457	97	16	in	in	ADP
easat-1457	97	17	different	different	ADJ
easat-1457	97	18	areas	area	NOUN
easat-1457	97	19	requires	require	VERB
easat-1457	97	20	adjustments	adjustment	NOUN
easat-1457	97	21	to	to	PART
easat-1457	97	22	fit	fit	VERB
easat-1457	97	23	the	the	DET
easat-1457	97	24	local	local	ADJ
easat-1457	97	25	social	social	ADJ
easat-1457	97	26	and	and	CCONJ
easat-1457	97	27	cultural	cultural	ADJ
easat-1457	97	28	context	context	NOUN
easat-1457	97	29	.	.	PUNCT
easat-1457	98	1	this	this	PRON
easat-1457	98	2	means	mean	VERB
easat-1457	98	3	businesses	business	NOUN
easat-1457	98	4	must	must	AUX
easat-1457	98	5	tailor	tailor	VERB
easat-1457	98	6	their	their	PRON
easat-1457	98	7	strategies	strategy	NOUN
easat-1457	98	8	to	to	PART
easat-1457	98	9	align	align	VERB
easat-1457	98	10	with	with	ADP
easat-1457	98	11	each	each	DET
easat-1457	98	12	region	region	NOUN
easat-1457	98	13	’s	’s	PART
easat-1457	98	14	unique	unique	ADJ
easat-1457	98	15	characteristics	characteristic	NOUN
easat-1457	98	16	and	and	CCONJ
easat-1457	98	17	preferences	preference	NOUN
easat-1457	98	18	to	to	PART
easat-1457	98	19	be	be	AUX
easat-1457	98	20	more	more	ADV
easat-1457	98	21	effective	effective	ADJ
easat-1457	98	22	.	.	PUNCT
easat-1457	99	1	for	for	ADP
easat-1457	99	2	example	example	NOUN
easat-1457	99	3	,	,	PUNCT
easat-1457	99	4	local	local	ADJ
easat-1457	99	5	customs	custom	NOUN
easat-1457	99	6	,	,	PUNCT
easat-1457	99	7	cultural	cultural	ADJ
easat-1457	99	8	norms	norm	NOUN
easat-1457	99	9	,	,	PUNCT
easat-1457	99	10	and	and	CCONJ
easat-1457	99	11	community	community	NOUN
easat-1457	99	12	values	value	NOUN
easat-1457	99	13	can	can	AUX
easat-1457	99	14	influence	influence	VERB
easat-1457	99	15	how	how	SCONJ
easat-1457	99	16	marketing	marketing	NOUN
easat-1457	99	17	strategies	strategy	NOUN
easat-1457	99	18	are	be	AUX
easat-1457	99	19	received	receive	VERB
easat-1457	99	20	and	and	CCONJ
easat-1457	99	21	how	how	SCONJ
easat-1457	99	22	services	service	NOUN
easat-1457	99	23	should	should	AUX
easat-1457	99	24	be	be	AUX
easat-1457	99	25	presented	present	VERB
easat-1457	99	26	and	and	CCONJ
easat-1457	99	27	delivered	deliver	VERB
easat-1457	99	28	to	to	PART
easat-1457	99	29	meet	meet	VERB
easat-1457	99	30	local	local	ADJ
easat-1457	99	31	expectations	expectation	NOUN
easat-1457	99	32	(	(	PUNCT
easat-1457	99	33	wathanakom	wathanakom	INTJ
easat-1457	99	34	,	,	PUNCT
easat-1457	99	35	sranrom	sranrom	NOUN
easat-1457	99	36	,	,	PUNCT
easat-1457	99	37	and	and	CCONJ
easat-1457	99	38	juicharoen	juicharoen	ADJ
easat-1457	99	39	2023	2023	NUM
easat-1457	99	40	)	)	PUNCT
easat-1457	99	41	.	.	PUNCT
easat-1457	100	1	competition	competition	NOUN
easat-1457	100	2	in	in	ADP
easat-1457	100	3	urban	urban	ADJ
easat-1457	100	4	areas	area	NOUN
easat-1457	100	5	is	be	AUX
easat-1457	100	6	often	often	ADV
easat-1457	100	7	intense	intense	ADJ
easat-1457	100	8	,	,	PUNCT
easat-1457	100	9	with	with	ADP
easat-1457	100	10	high	high	ADJ
easat-1457	100	11	expectations	expectation	NOUN
easat-1457	100	12	for	for	ADP
easat-1457	100	13	results	result	NOUN
easat-1457	100	14	and	and	CCONJ
easat-1457	100	15	success	success	NOUN
easat-1457	100	16	.	.	PUNCT
easat-1457	101	1	this	this	PRON
easat-1457	101	2	drives	drive	VERB
easat-1457	101	3	people	people	NOUN
easat-1457	101	4	to	to	PART
easat-1457	101	5	seek	seek	VERB
easat-1457	101	6	products	product	NOUN
easat-1457	101	7	or	or	CCONJ
easat-1457	101	8	services	service	NOUN
easat-1457	101	9	that	that	PRON
easat-1457	101	10	help	help	VERB
easat-1457	101	11	them	they	PRON
easat-1457	101	12	improve	improve	VERB
easat-1457	101	13	themselves	themselves	PRON
easat-1457	101	14	and	and	CCONJ
easat-1457	101	15	stand	stand	VERB
easat-1457	101	16	out	out	ADP
easat-1457	101	17	.	.	PUNCT
easat-1457	102	1	additionally	additionally	ADV
easat-1457	102	2	,	,	PUNCT
easat-1457	102	3	urban	urban	ADJ
easat-1457	102	4	settings	setting	NOUN
easat-1457	102	5	provide	provide	VERB
easat-1457	102	6	more	more	ADJ
easat-1457	102	7	opportunities	opportunity	NOUN
easat-1457	102	8	for	for	ADP
easat-1457	102	9	community	community	NOUN
easat-1457	102	10	engagement	engagement	NOUN
easat-1457	102	11	and	and	CCONJ
easat-1457	102	12	connections	connection	NOUN
easat-1457	102	13	with	with	ADP
easat-1457	102	14	like	like	ADJ
easat-1457	102	15	-	-	PUNCT
easat-1457	102	16	minded	minded	ADJ
easat-1457	102	17	groups	group	NOUN
easat-1457	102	18	.	.	PUNCT
easat-1457	103	1	for	for	ADP
easat-1457	103	2	instance	instance	NOUN
easat-1457	103	3	,	,	PUNCT
easat-1457	103	4	people	people	NOUN
easat-1457	103	5	in	in	ADP
easat-1457	103	6	cities	city	NOUN
easat-1457	103	7	are	be	AUX
easat-1457	103	8	more	more	ADV
easat-1457	103	9	likely	likely	ADJ
easat-1457	103	10	to	to	PART
easat-1457	103	11	participate	participate	VERB
easat-1457	103	12	in	in	ADP
easat-1457	103	13	activities	activity	NOUN
easat-1457	103	14	or	or	CCONJ
easat-1457	103	15	initiatives	initiative	NOUN
easat-1457	103	16	that	that	PRON
easat-1457	103	17	align	align	VERB
easat-1457	103	18	with	with	ADP
easat-1457	103	19	their	their	PRON
easat-1457	103	20	interests	interest	NOUN
easat-1457	103	21	,	,	PUNCT
easat-1457	103	22	such	such	ADJ
easat-1457	103	23	as	as	ADP
easat-1457	103	24	environmental	environmental	ADJ
easat-1457	103	25	-	-	PUNCT
easat-1457	103	26	friendly	friendly	ADJ
easat-1457	103	27	endeavors	endeavor	NOUN
easat-1457	103	28	or	or	CCONJ
easat-1457	103	29	social	social	ADJ
easat-1457	103	30	causes	cause	NOUN
easat-1457	103	31	.	.	PUNCT
easat-1457	104	1	this	this	DET
easat-1457	104	2	enhanced	enhance	VERB
easat-1457	104	3	connectivity	connectivity	NOUN
easat-1457	104	4	can	can	AUX
easat-1457	104	5	influence	influence	VERB
easat-1457	104	6	purchasing	purchasing	NOUN
easat-1457	104	7	decisions	decision	NOUN
easat-1457	104	8	and	and	CCONJ
easat-1457	104	9	service	service	NOUN
easat-1457	104	10	preferences	preference	NOUN
easat-1457	104	11	,	,	PUNCT
easat-1457	104	12	as	as	SCONJ
easat-1457	104	13	urban	urban	ADJ
easat-1457	104	14	residents	resident	NOUN
easat-1457	104	15	prioritise	prioritise	VERB
easat-1457	104	16	alignment	alignment	NOUN
easat-1457	104	17	with	with	ADP
easat-1457	104	18	their	their	PRON
easat-1457	104	19	personal	personal	ADJ
easat-1457	104	20	values	value	NOUN
easat-1457	104	21	and	and	CCONJ
easat-1457	104	22	community	community	NOUN
easat-1457	104	23	involvement	involvement	NOUN
easat-1457	104	24	.	.	PUNCT
easat-1457	105	1	understanding	understand	VERB
easat-1457	105	2	consumer	consumer	NOUN
easat-1457	105	3	behaviour	behaviour	NOUN
easat-1457	105	4	in	in	ADP
easat-1457	105	5	metropolitan	metropolitan	ADJ
easat-1457	105	6	and	and	CCONJ
easat-1457	105	7	regional	regional	ADJ
easat-1457	105	8	settings	setting	NOUN
easat-1457	105	9	helps	help	VERB
easat-1457	105	10	businesses	business	NOUN
easat-1457	105	11	adapt	adapt	VERB
easat-1457	105	12	and	and	CCONJ
easat-1457	105	13	create	create	VERB
easat-1457	105	14	effective	effective	ADJ
easat-1457	105	15	marketing	marketing	NOUN
easat-1457	105	16	strategies	strategy	NOUN
easat-1457	105	17	tailored	tailor	VERB
easat-1457	105	18	to	to	ADP
easat-1457	105	19	the	the	DET
easat-1457	105	20	needs	need	NOUN
easat-1457	105	21	and	and	CCONJ
easat-1457	105	22	preferences	preference	NOUN
easat-1457	105	23	of	of	ADP
easat-1457	105	24	each	each	DET
easat-1457	105	25	target	target	NOUN
easat-1457	105	26	group	group	NOUN
easat-1457	105	27	.	.	PUNCT
easat-1457	106	1	this	this	PRON
easat-1457	106	2	enables	enable	VERB
easat-1457	106	3	enterprises	enterprise	NOUN
easat-1457	106	4	to	to	PART
easat-1457	106	5	meet	meet	VERB
easat-1457	106	6	customer	customer	NOUN
easat-1457	106	7	expectations	expectation	NOUN
easat-1457	106	8	better	well	ADV
easat-1457	106	9	and	and	CCONJ
easat-1457	106	10	enhance	enhance	VERB
easat-1457	106	11	satisfaction	satisfaction	NOUN
easat-1457	106	12	by	by	ADP
easat-1457	106	13	aligning	align	VERB
easat-1457	106	14	their	their	PRON
easat-1457	106	15	offerings	offering	NOUN
easat-1457	106	16	with	with	ADP
easat-1457	106	17	the	the	DET
easat-1457	106	18	specific	specific	ADJ
easat-1457	106	19	demands	demand	NOUN
easat-1457	106	20	of	of	ADP
easat-1457	106	21	different	different	ADJ
easat-1457	106	22	areas	area	NOUN
easat-1457	106	23	.	.	PUNCT
easat-1457	107	1	individual	individual	ADJ
easat-1457	107	2	personality	personality	NOUN
easat-1457	107	3	,	,	PUNCT
easat-1457	107	4	values	value	NOUN
easat-1457	107	5	,	,	PUNCT
easat-1457	107	6	and	and	CCONJ
easat-1457	107	7	cultural	cultural	ADJ
easat-1457	107	8	background	background	NOUN
easat-1457	107	9	can	can	AUX
easat-1457	107	10	influence	influence	VERB
easat-1457	107	11	customer	customer	NOUN
easat-1457	107	12	behaviour	behaviour	NOUN
easat-1457	107	13	regarding	regard	VERB
easat-1457	107	14	service	service	NOUN
easat-1457	107	15	issues	issue	NOUN
easat-1457	107	16	.	.	PUNCT
easat-1457	108	1	effectively	effectively	ADV
easat-1457	108	2	managing	manage	VERB
easat-1457	108	3	service	service	NOUN
easat-1457	108	4	dissatisfaction	dissatisfaction	NOUN
easat-1457	108	5	is	be	AUX
easat-1457	108	6	crucial	crucial	ADJ
easat-1457	108	7	for	for	SCONJ
easat-1457	108	8	businesses	business	NOUN
easat-1457	108	9	to	to	PART
easat-1457	108	10	resolve	resolve	VERB
easat-1457	108	11	situations	situation	NOUN
easat-1457	108	12	and	and	CCONJ
easat-1457	108	13	maintain	maintain	VERB
easat-1457	108	14	long	long	ADJ
easat-1457	108	15	-	-	PUNCT
easat-1457	108	16	term	term	NOUN
easat-1457	108	17	customer	customer	NOUN
easat-1457	108	18	satisfaction	satisfaction	NOUN
easat-1457	108	19	.	.	PUNCT
easat-1457	109	1	service	service	NOUN
easat-1457	109	2	satisfaction	satisfaction	NOUN
easat-1457	109	3	is	be	AUX
easat-1457	109	4	closely	closely	ADV
easat-1457	109	5	related	relate	VERB
easat-1457	109	6	to	to	ADP
easat-1457	109	7	decision	decision	NOUN
easat-1457	109	8	-	-	PUNCT
easat-1457	109	9	making	make	VERB
easat-1457	109	10	psychology	psychology	NOUN
easat-1457	109	11	and	and	CCONJ
easat-1457	109	12	behaviour	behaviour	NOUN
easat-1457	109	13	.	.	PUNCT
easat-1457	110	1	when	when	SCONJ
easat-1457	110	2	service	service	NOUN
easat-1457	110	3	failures	failure	NOUN
easat-1457	110	4	occur	occur	VERB
easat-1457	110	5	,	,	PUNCT
easat-1457	110	6	customers	customer	NOUN
easat-1457	110	7	may	may	AUX
easat-1457	110	8	respond	respond	VERB
easat-1457	110	9	emotionally	emotionally	ADV
easat-1457	110	10	by	by	ADP
easat-1457	110	11	contacting	contact	VERB
easat-1457	110	12	service	service	NOUN
easat-1457	110	13	staff	staff	NOUN
easat-1457	110	14	or	or	CCONJ
easat-1457	110	15	management	management	NOUN
easat-1457	110	16	to	to	PART
easat-1457	110	17	seek	seek	VERB
easat-1457	110	18	assistance	assistance	NOUN
easat-1457	110	19	and	and	CCONJ
easat-1457	110	20	resolve	resolve	VERB
easat-1457	110	21	the	the	DET
easat-1457	110	22	issues	issue	NOUN
easat-1457	110	23	.	.	PUNCT
easat-1457	111	1	they	they	PRON
easat-1457	111	2	might	might	AUX
easat-1457	111	3	inquire	inquire	VERB
easat-1457	111	4	or	or	CCONJ
easat-1457	111	5	question	question	VERB
easat-1457	111	6	the	the	DET
easat-1457	111	7	problems	problem	NOUN
easat-1457	111	8	to	to	PART
easat-1457	111	9	understand	understand	VERB
easat-1457	111	10	better	well	ADV
easat-1457	111	11	or	or	CCONJ
easat-1457	111	12	find	find	VERB
easat-1457	111	13	solutions	solution	NOUN
easat-1457	111	14	.	.	PUNCT
easat-1457	112	1	in	in	ADP
easat-1457	112	2	more	more	ADV
easat-1457	112	3	severe	severe	ADJ
easat-1457	112	4	cases	case	NOUN
easat-1457	112	5	,	,	PUNCT
easat-1457	112	6	customers	customer	NOUN
easat-1457	112	7	may	may	AUX
easat-1457	112	8	discontinue	discontinue	VERB
easat-1457	112	9	using	use	VERB
easat-1457	112	10	the	the	DET
easat-1457	112	11	service	service	NOUN
easat-1457	112	12	or	or	CCONJ
easat-1457	112	13	product	product	NOUN
easat-1457	112	14	if	if	SCONJ
easat-1457	112	15	the	the	DET
easat-1457	112	16	issues	issue	NOUN
easat-1457	112	17	can	can	AUX
easat-1457	112	18	not	not	PART
easat-1457	112	19	be	be	AUX
easat-1457	112	20	resolved	resolve	VERB
easat-1457	112	21	satisfactorily	satisfactorily	ADV
easat-1457	112	22	(	(	PUNCT
easat-1457	112	23	zhang	zhang	PROPN
easat-1457	112	24	et	et	PROPN
easat-1457	112	25	al	al	PROPN
easat-1457	112	26	.	.	PROPN
easat-1457	112	27	2024	2024	NUM
easat-1457	112	28	)	)	PUNCT
easat-1457	112	29	.	.	PUNCT
easat-1457	113	1	this	this	PRON
easat-1457	113	2	includes	include	VERB
easat-1457	113	3	expressing	express	VERB
easat-1457	113	4	dissatisfaction	dissatisfaction	NOUN
easat-1457	113	5	through	through	ADP
easat-1457	113	6	direct	direct	ADJ
easat-1457	113	7	communication	communication	NOUN
easat-1457	113	8	or	or	CCONJ
easat-1457	113	9	social	social	ADJ
easat-1457	113	10	media	medium	NOUN
easat-1457	113	11	platforms	platform	NOUN
easat-1457	113	12	,	,	PUNCT
easat-1457	113	13	such	such	ADJ
easat-1457	113	14	as	as	ADP
easat-1457	113	15	leaving	leave	VERB
easat-1457	113	16	harmful	harmful	ADJ
easat-1457	113	17	comments	comment	NOUN
easat-1457	113	18	or	or	CCONJ
easat-1457	113	19	reviews	review	NOUN
easat-1457	113	20	.	.	PUNCT
easat-1457	114	1	customers	customer	NOUN
easat-1457	114	2	may	may	AUX
easat-1457	114	3	also	also	ADV
easat-1457	114	4	exhibit	exhibit	VERB
easat-1457	114	5	impolite	impolite	ADJ
easat-1457	114	6	behaviour	behaviour	NOUN
easat-1457	114	7	or	or	CCONJ
easat-1457	114	8	vocal	vocal	ADJ
easat-1457	114	9	frustration	frustration	NOUN
easat-1457	114	10	when	when	SCONJ
easat-1457	114	11	encountering	encounter	VERB
easat-1457	114	12	service	service	NOUN
easat-1457	114	13	problems	problem	NOUN
easat-1457	114	14	or	or	CCONJ
easat-1457	114	15	dissatisfaction	dissatisfaction	NOUN
easat-1457	114	16	.	.	PUNCT
easat-1457	115	1	addressing	address	VERB
easat-1457	115	2	these	these	DET
easat-1457	115	3	forms	form	NOUN
easat-1457	115	4	of	of	ADP
easat-1457	115	5	feedback	feedback	NOUN
easat-1457	115	6	effectively	effectively	ADV
easat-1457	115	7	is	be	AUX
easat-1457	115	8	crucial	crucial	ADJ
easat-1457	115	9	for	for	SCONJ
easat-1457	115	10	businesses	business	NOUN
easat-1457	115	11	to	to	PART
easat-1457	115	12	mitigate	mitigate	VERB
easat-1457	115	13	damage	damage	NOUN
easat-1457	115	14	to	to	ADP
easat-1457	115	15	their	their	PRON
easat-1457	115	16	reputation	reputation	NOUN
easat-1457	115	17	and	and	CCONJ
easat-1457	115	18	improve	improve	VERB
easat-1457	115	19	overall	overall	ADJ
easat-1457	115	20	customer	customer	NOUN
easat-1457	115	21	experience	experience	NOUN
easat-1457	115	22	(	(	PUNCT
easat-1457	115	23	akter	akter	NOUN
easat-1457	115	24	and	and	CCONJ
easat-1457	115	25	sultana	sultana	NOUN
easat-1457	115	26	2020	2020	NUM
easat-1457	115	27	)	)	PUNCT
easat-1457	115	28	.	.	PUNCT
easat-1457	116	1	the	the	DET
easat-1457	116	2	conceptual	conceptual	ADJ
easat-1457	116	3	framework	framework	NOUN
easat-1457	116	4	has	have	AUX
easat-1457	116	5	been	be	AUX
easat-1457	116	6	illustrated	illustrate	VERB
easat-1457	116	7	in	in	ADP
easat-1457	116	8	figure1	figure1	PROPN
easat-1457	116	9	.	.	PUNCT
easat-1457	117	1	figure	figure	NOUN
easat-1457	117	2	1	1	NUM
easat-1457	117	3	.	.	PUNCT
easat-1457	117	4	conceptual	conceptual	ADJ
easat-1457	117	5	framework	framework	NOUN
easat-1457	117	6	.	.	PUNCT
easat-1457	118	1	574	574	NUM
easat-1457	118	2	edelweiss	edelweiss	PROPN
easat-1457	118	3	applied	apply	VERB
easat-1457	118	4	science	science	NOUN
easat-1457	118	5	and	and	CCONJ
easat-1457	118	6	technology	technology	NOUN
easat-1457	118	7	issn	issn	PROPN
easat-1457	118	8	:	:	PUNCT
easat-1457	118	9	2576	2576	NUM
easat-1457	118	10	-	-	SYM
easat-1457	118	11	8484	8484	NUM
easat-1457	118	12	vol	vol	NOUN
easat-1457	118	13	.	.	PROPN
easat-1457	119	1	8	8	NUM
easat-1457	119	2	,	,	PUNCT
easat-1457	119	3	no	no	INTJ
easat-1457	119	4	.	.	NOUN
easat-1457	120	1	4	4	NUM
easat-1457	120	2	:	:	PUNCT
easat-1457	120	3	570	570	NUM
easat-1457	120	4	-	-	SYM
easat-1457	120	5	582	582	NUM
easat-1457	120	6	,	,	PUNCT
easat-1457	120	7	2024	2024	NUM
easat-1457	120	8	doi	doi	NOUN
easat-1457	120	9	:	:	PUNCT
easat-1457	120	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	120	11	©	©	ADP
easat-1457	120	12	2024	2024	NUM
easat-1457	120	13	by	by	ADP
easat-1457	120	14	the	the	DET
easat-1457	120	15	authors	author	NOUN
easat-1457	120	16	;	;	PUNCT
easat-1457	120	17	licensee	licensee	PROPN
easat-1457	120	18	learning	learning	NOUN
easat-1457	120	19	gate	gate	NOUN
easat-1457	120	20	3	3	NUM
easat-1457	120	21	.	.	PUNCT
easat-1457	120	22	method	method	VERB
easat-1457	120	23	the	the	DET
easat-1457	120	24	research	research	NOUN
easat-1457	120	25	design	design	NOUN
easat-1457	120	26	employs	employ	VERB
easat-1457	120	27	a	a	DET
easat-1457	120	28	quantitative	quantitative	ADJ
easat-1457	120	29	approach	approach	NOUN
easat-1457	120	30	using	use	VERB
easat-1457	120	31	a	a	DET
easat-1457	120	32	survey	survey	NOUN
easat-1457	120	33	method	method	NOUN
easat-1457	120	34	to	to	PART
easat-1457	120	35	gather	gather	VERB
easat-1457	120	36	data	datum	NOUN
easat-1457	120	37	from	from	ADP
easat-1457	120	38	users	user	NOUN
easat-1457	120	39	of	of	ADP
easat-1457	120	40	private	private	ADJ
easat-1457	120	41	hospitals	hospital	NOUN
easat-1457	120	42	in	in	ADP
easat-1457	120	43	thailand	thailand	PROPN
easat-1457	120	44	.	.	PUNCT
easat-1457	121	1	the	the	DET
easat-1457	121	2	study	study	NOUN
easat-1457	121	3	targets	target	VERB
easat-1457	121	4	individuals	individual	NOUN
easat-1457	121	5	aged	age	VERB
easat-1457	121	6	20	20	NUM
easat-1457	121	7	and	and	CCONJ
easat-1457	121	8	above	above	ADV
easat-1457	121	9	who	who	PRON
easat-1457	121	10	have	have	AUX
easat-1457	121	11	utilised	utilise	VERB
easat-1457	121	12	private	private	ADJ
easat-1457	121	13	hospital	hospital	NOUN
easat-1457	121	14	services	service	NOUN
easat-1457	121	15	,	,	PUNCT
easat-1457	121	16	such	such	ADJ
easat-1457	121	17	as	as	ADP
easat-1457	121	18	routine	routine	ADJ
easat-1457	121	19	check	check	NOUN
easat-1457	121	20	-	-	PUNCT
easat-1457	121	21	ups	up	NOUN
easat-1457	121	22	or	or	CCONJ
easat-1457	121	23	vaccinations	vaccination	NOUN
easat-1457	121	24	,	,	PUNCT
easat-1457	121	25	within	within	ADP
easat-1457	121	26	the	the	DET
easat-1457	121	27	past	past	ADJ
easat-1457	121	28	six	six	NUM
easat-1457	121	29	months	month	NOUN
easat-1457	121	30	,	,	PUNCT
easat-1457	121	31	excluding	exclude	VERB
easat-1457	121	32	hospital	hospital	NOUN
easat-1457	121	33	staff	staff	NOUN
easat-1457	121	34	.	.	PUNCT
easat-1457	122	1	data	datum	NOUN
easat-1457	122	2	will	will	AUX
easat-1457	122	3	be	be	AUX
easat-1457	122	4	collected	collect	VERB
easat-1457	122	5	through	through	ADP
easat-1457	122	6	self	self	NOUN
easat-1457	122	7	-	-	PUNCT
easat-1457	122	8	administered	administer	VERB
easat-1457	122	9	online	online	ADJ
easat-1457	122	10	questionnaires	questionnaire	NOUN
easat-1457	122	11	via	via	ADP
easat-1457	122	12	google	google	PROPN
easat-1457	122	13	forms	form	NOUN
easat-1457	122	14	,	,	PUNCT
easat-1457	122	15	with	with	ADP
easat-1457	122	16	a	a	DET
easat-1457	122	17	likert	likert	ADJ
easat-1457	122	18	scale	scale	NOUN
easat-1457	122	19	rating	rating	NOUN
easat-1457	122	20	system	system	NOUN
easat-1457	122	21	for	for	ADP
easat-1457	122	22	responses	response	NOUN
easat-1457	122	23	.	.	PUNCT
easat-1457	123	1	the	the	DET
easat-1457	123	2	research	research	NOUN
easat-1457	123	3	utilised	utilise	VERB
easat-1457	123	4	a	a	DET
easat-1457	123	5	modified	modify	VERB
easat-1457	123	6	questionnaire	questionnaire	NOUN
easat-1457	123	7	derived	derive	VERB
easat-1457	123	8	from	from	ADP
easat-1457	123	9	previous	previous	ADJ
easat-1457	123	10	studies	study	NOUN
easat-1457	123	11	,	,	PUNCT
easat-1457	123	12	translated	translate	VERB
easat-1457	123	13	into	into	ADP
easat-1457	123	14	thai	thai	PROPN
easat-1457	123	15	to	to	PART
easat-1457	123	16	ensure	ensure	VERB
easat-1457	123	17	clarity	clarity	NOUN
easat-1457	123	18	.	.	PUNCT
easat-1457	124	1	the	the	DET
easat-1457	124	2	section	section	NOUN
easat-1457	124	3	on	on	ADP
easat-1457	124	4	hospital	hospital	NOUN
easat-1457	124	5	brand	brand	NOUN
easat-1457	124	6	image	image	NOUN
easat-1457	124	7	consisted	consist	VERB
easat-1457	124	8	of	of	ADP
easat-1457	124	9	19	19	NUM
easat-1457	124	10	questions	question	NOUN
easat-1457	124	11	adapted	adapt	VERB
easat-1457	124	12	from	from	ADP
easat-1457	124	13	jr	jr	PROPN
easat-1457	124	14	et	et	PROPN
easat-1457	124	15	al	al	PROPN
easat-1457	124	16	.	.	PROPN
easat-1457	125	1	(	(	PUNCT
easat-1457	125	2	2007	2007	NUM
easat-1457	125	3	)	)	PUNCT
easat-1457	125	4	and	and	CCONJ
easat-1457	125	5	lassar	lassar	ADJ
easat-1457	125	6	,	,	PUNCT
easat-1457	125	7	mittal	mittal	PROPN
easat-1457	125	8	,	,	PUNCT
easat-1457	125	9	&	&	CCONJ
easat-1457	125	10	sharma	sharma	PROPN
easat-1457	125	11	(	(	PUNCT
easat-1457	125	12	1995	1995	NUM
easat-1457	125	13	)	)	PUNCT
easat-1457	125	14	.	.	PUNCT
easat-1457	126	1	the	the	DET
easat-1457	126	2	author	author	NOUN
easat-1457	126	3	crafted	craft	VERB
easat-1457	126	4	a	a	DET
easat-1457	126	5	service	service	NOUN
easat-1457	126	6	failure	failure	NOUN
easat-1457	126	7	scenario	scenario	NOUN
easat-1457	126	8	,	,	PUNCT
easat-1457	126	9	and	and	CCONJ
easat-1457	126	10	respondents	respondent	NOUN
easat-1457	126	11	were	be	AUX
easat-1457	126	12	instructed	instruct	VERB
easat-1457	126	13	to	to	PART
easat-1457	126	14	read	read	VERB
easat-1457	126	15	it	it	PRON
easat-1457	126	16	thoroughly	thoroughly	ADV
easat-1457	126	17	before	before	ADP
easat-1457	126	18	completing	complete	VERB
easat-1457	126	19	the	the	DET
easat-1457	126	20	questionnaire	questionnaire	NOUN
easat-1457	126	21	.	.	PUNCT
easat-1457	127	1	additionally	additionally	ADV
easat-1457	127	2	,	,	PUNCT
easat-1457	127	3	the	the	DET
easat-1457	127	4	15	15	NUM
easat-1457	127	5	questions	question	NOUN
easat-1457	127	6	on	on	ADP
easat-1457	127	7	service	service	NOUN
easat-1457	127	8	recovery	recovery	NOUN
easat-1457	127	9	strategies	strategy	NOUN
easat-1457	127	10	,	,	PUNCT
easat-1457	127	11	covering	cover	VERB
easat-1457	127	12	three	three	NUM
easat-1457	127	13	dimensions	dimension	NOUN
easat-1457	127	14	,	,	PUNCT
easat-1457	127	15	were	be	AUX
easat-1457	127	16	adapted	adapt	VERB
easat-1457	127	17	from	from	ADP
easat-1457	127	18	tax	tax	NOUN
easat-1457	127	19	et	et	PROPN
easat-1457	127	20	al	al	PROPN
easat-1457	127	21	.	.	PUNCT
easat-1457	128	1	(	(	PUNCT
easat-1457	128	2	1998	1998	NUM
easat-1457	128	3	)	)	PUNCT
easat-1457	128	4	,	,	PUNCT
easat-1457	128	5	smith	smith	PROPN
easat-1457	128	6	et	et	PROPN
easat-1457	128	7	al	al	PROPN
easat-1457	128	8	.	.	PROPN
easat-1457	128	9	(	(	PUNCT
easat-1457	128	10	1999	1999	NUM
easat-1457	128	11	)	)	PUNCT
easat-1457	128	12	,	,	PUNCT
easat-1457	128	13	and	and	CCONJ
easat-1457	128	14	maxham	maxham	PROPN
easat-1457	128	15	&	&	CCONJ
easat-1457	128	16	netemeyer	netemeyer	PROPN
easat-1457	128	17	(	(	PUNCT
easat-1457	128	18	2002	2002	NUM
easat-1457	128	19	)	)	PUNCT
easat-1457	128	20	.	.	PUNCT
easat-1457	129	1	satisfaction	satisfaction	NOUN
easat-1457	129	2	was	be	AUX
easat-1457	129	3	measured	measure	VERB
easat-1457	129	4	using	use	VERB
easat-1457	129	5	four	four	NUM
easat-1457	129	6	items	item	NOUN
easat-1457	129	7	from	from	ADP
easat-1457	129	8	maxham	maxham	PROPN
easat-1457	129	9	&	&	CCONJ
easat-1457	129	10	netemeyer	netemeyer	PROPN
easat-1457	129	11	(	(	PUNCT
easat-1457	129	12	2002	2002	NUM
easat-1457	129	13	)	)	PUNCT
easat-1457	129	14	.	.	PUNCT
easat-1457	130	1	the	the	DET
easat-1457	130	2	33	33	NUM
easat-1457	130	3	questions	question	NOUN
easat-1457	130	4	assessing	assess	VERB
easat-1457	130	5	emotional	emotional	ADJ
easat-1457	130	6	intelligence	intelligence	NOUN
easat-1457	130	7	were	be	AUX
easat-1457	130	8	adapted	adapt	VERB
easat-1457	130	9	from	from	ADP
easat-1457	130	10	the	the	DET
easat-1457	130	11	schutte	schutte	NOUN
easat-1457	130	12	self	self	NOUN
easat-1457	130	13	-	-	PUNCT
easat-1457	130	14	report	report	NOUN
easat-1457	130	15	emotional	emotional	ADJ
easat-1457	130	16	intelligence	intelligence	NOUN
easat-1457	130	17	test	test	NOUN
easat-1457	130	18	(	(	PUNCT
easat-1457	130	19	sseit	sseit	NOUN
easat-1457	130	20	)	)	PUNCT
easat-1457	130	21	(	(	PUNCT
easat-1457	130	22	schutte	schutte	NOUN
easat-1457	130	23	et	et	PROPN
easat-1457	130	24	al	al	PROPN
easat-1457	130	25	.	.	PROPN
easat-1457	130	26	,	,	PUNCT
easat-1457	130	27	1998	1998	NUM
easat-1457	130	28	)	)	PUNCT
easat-1457	130	29	.	.	PUNCT
easat-1457	131	1	emotional	emotional	ADJ
easat-1457	131	2	intelligence	intelligence	NOUN
easat-1457	131	3	was	be	AUX
easat-1457	131	4	divided	divide	VERB
easat-1457	131	5	into	into	ADP
easat-1457	131	6	four	four	NUM
easat-1457	131	7	sub	sub	NOUN
easat-1457	131	8	-	-	NOUN
easat-1457	131	9	categories	category	NOUN
easat-1457	131	10	:	:	PUNCT
easat-1457	131	11	ten	ten	NUM
easat-1457	131	12	items	item	NOUN
easat-1457	131	13	for	for	ADP
easat-1457	131	14	emotion	emotion	NOUN
easat-1457	131	15	perception	perception	NOUN
easat-1457	131	16	,	,	PUNCT
easat-1457	131	17	nine	nine	NUM
easat-1457	131	18	items	item	NOUN
easat-1457	131	19	for	for	ADP
easat-1457	131	20	managing	manage	VERB
easat-1457	131	21	one	one	PRON
easat-1457	131	22	's	's	PART
easat-1457	131	23	own	own	ADJ
easat-1457	131	24	emotions	emotion	NOUN
easat-1457	131	25	,	,	PUNCT
easat-1457	131	26	eight	eight	NUM
easat-1457	131	27	items	item	NOUN
easat-1457	131	28	for	for	ADP
easat-1457	131	29	managing	manage	VERB
easat-1457	131	30	others	other	NOUN
easat-1457	131	31	'	'	PART
easat-1457	131	32	emotions	emotion	NOUN
easat-1457	131	33	,	,	PUNCT
easat-1457	131	34	and	and	CCONJ
easat-1457	131	35	six	six	NUM
easat-1457	131	36	items	item	NOUN
easat-1457	131	37	for	for	ADP
easat-1457	131	38	utilisation	utilisation	NOUN
easat-1457	131	39	.	.	PUNCT
easat-1457	132	1	a	a	DET
easat-1457	132	2	5	5	NUM
easat-1457	132	3	-	-	PUNCT
easat-1457	132	4	point	point	NOUN
easat-1457	132	5	likert	likert	ADJ
easat-1457	132	6	scale	scale	NOUN
easat-1457	132	7	was	be	AUX
easat-1457	132	8	used	use	VERB
easat-1457	132	9	for	for	ADP
easat-1457	132	10	responses	response	NOUN
easat-1457	132	11	,	,	PUNCT
easat-1457	132	12	ranging	range	VERB
easat-1457	132	13	from	from	ADP
easat-1457	132	14	1	1	NUM
easat-1457	132	15	(	(	PUNCT
easat-1457	132	16	strongly	strongly	ADV
easat-1457	132	17	disagree	disagree	VERB
easat-1457	132	18	)	)	PUNCT
easat-1457	132	19	to	to	ADP
easat-1457	132	20	5	5	NUM
easat-1457	132	21	(	(	PUNCT
easat-1457	132	22	strongly	strongly	ADV
easat-1457	132	23	agree	agree	VERB
easat-1457	132	24	)	)	PUNCT
easat-1457	132	25	.	.	PUNCT
easat-1457	133	1	the	the	DET
easat-1457	133	2	data	data	PROPN
easat-1457	133	3	collection	collection	NOUN
easat-1457	133	4	period	period	NOUN
easat-1457	133	5	is	be	AUX
easat-1457	133	6	set	set	VERB
easat-1457	133	7	from	from	ADP
easat-1457	133	8	october	october	PROPN
easat-1457	133	9	10	10	NUM
easat-1457	133	10	,	,	PUNCT
easat-1457	133	11	2023	2023	NUM
easat-1457	133	12	,	,	PUNCT
easat-1457	133	13	to	to	ADP
easat-1457	133	14	november	november	PROPN
easat-1457	133	15	11	11	NUM
easat-1457	133	16	,	,	PUNCT
easat-1457	133	17	2023	2023	NUM
easat-1457	133	18	,	,	PUNCT
easat-1457	133	19	ensuring	ensure	VERB
easat-1457	133	20	a	a	DET
easat-1457	133	21	clear	clear	ADJ
easat-1457	133	22	understanding	understanding	NOUN
easat-1457	133	23	of	of	ADP
easat-1457	133	24	the	the	DET
easat-1457	133	25	survey	survey	NOUN
easat-1457	133	26	questions	question	NOUN
easat-1457	133	27	through	through	ADP
easat-1457	133	28	provided	provide	VERB
easat-1457	133	29	explanations	explanation	NOUN
easat-1457	133	30	.	.	PUNCT
easat-1457	134	1	multi	multi	ADJ
easat-1457	134	2	-	-	ADJ
easat-1457	134	3	group	group	ADJ
easat-1457	134	4	structural	structural	ADJ
easat-1457	134	5	equation	equation	NOUN
easat-1457	134	6	modeling	modeling	NOUN
easat-1457	134	7	(	(	PUNCT
easat-1457	134	8	sem	sem	NOUN
easat-1457	134	9	)	)	PUNCT
easat-1457	134	10	will	will	AUX
easat-1457	134	11	analyse	analyse	VERB
easat-1457	134	12	the	the	DET
easat-1457	134	13	moderating	moderate	VERB
easat-1457	134	14	effects	effect	NOUN
easat-1457	134	15	of	of	ADP
easat-1457	134	16	emotional	emotional	ADJ
easat-1457	134	17	intelligence	intelligence	NOUN
easat-1457	134	18	,	,	PUNCT
easat-1457	134	19	gender	gender	NOUN
easat-1457	134	20	,	,	PUNCT
easat-1457	134	21	income	income	NOUN
easat-1457	134	22	,	,	PUNCT
easat-1457	134	23	and	and	CCONJ
easat-1457	134	24	geographical	geographical	ADJ
easat-1457	134	25	location	location	NOUN
easat-1457	134	26	on	on	ADP
easat-1457	134	27	the	the	DET
easat-1457	134	28	relationship	relationship	NOUN
easat-1457	134	29	between	between	ADP
easat-1457	134	30	service	service	NOUN
easat-1457	134	31	recovery	recovery	NOUN
easat-1457	134	32	strategy	strategy	NOUN
easat-1457	134	33	and	and	CCONJ
easat-1457	134	34	satisfaction	satisfaction	NOUN
easat-1457	134	35	.	.	PUNCT
easat-1457	135	1	this	this	DET
easat-1457	135	2	analysis	analysis	NOUN
easat-1457	135	3	aims	aim	VERB
easat-1457	135	4	to	to	PART
easat-1457	135	5	elucidate	elucidate	VERB
easat-1457	135	6	the	the	DET
easat-1457	135	7	impact	impact	NOUN
easat-1457	135	8	of	of	ADP
easat-1457	135	9	brand	brand	NOUN
easat-1457	135	10	image	image	NOUN
easat-1457	135	11	perception	perception	NOUN
easat-1457	135	12	on	on	ADP
easat-1457	135	13	recovery	recovery	NOUN
easat-1457	135	14	strategy	strategy	NOUN
easat-1457	135	15	and	and	CCONJ
easat-1457	135	16	user	user	NOUN
easat-1457	135	17	behaviour	behaviour	NOUN
easat-1457	135	18	,	,	PUNCT
easat-1457	135	19	highlighting	highlight	VERB
easat-1457	135	20	the	the	DET
easat-1457	135	21	role	role	NOUN
easat-1457	135	22	of	of	ADP
easat-1457	135	23	various	various	ADJ
easat-1457	135	24	moderating	moderate	VERB
easat-1457	135	25	variables	variable	NOUN
easat-1457	135	26	in	in	ADP
easat-1457	135	27	different	different	ADJ
easat-1457	135	28	contexts	contexts	NOUN
easat-1457	135	29	.	.	PUNCT
easat-1457	136	1	4	4	X
easat-1457	136	2	.	.	NOUN
easat-1457	136	3	result	result	VERB
easat-1457	136	4	the	the	DET
easat-1457	136	5	most	most	ADV
easat-1457	136	6	recent	recent	ADJ
easat-1457	136	7	use	use	NOUN
easat-1457	136	8	of	of	ADP
easat-1457	136	9	private	private	ADJ
easat-1457	136	10	hospital	hospital	NOUN
easat-1457	136	11	services	service	NOUN
easat-1457	136	12	among	among	ADP
easat-1457	136	13	the	the	DET
easat-1457	136	14	sample	sample	NOUN
easat-1457	136	15	group	group	NOUN
easat-1457	136	16	primarily	primarily	ADV
easat-1457	136	17	involved	involve	VERB
easat-1457	136	18	visiting	visit	VERB
easat-1457	136	19	relatives	relative	NOUN
easat-1457	136	20	,	,	PUNCT
easat-1457	136	21	friends	friend	NOUN
easat-1457	136	22	,	,	PUNCT
easat-1457	136	23	or	or	CCONJ
easat-1457	136	24	acquaintances	acquaintance	NOUN
easat-1457	136	25	,	,	PUNCT
easat-1457	136	26	with	with	ADP
easat-1457	136	27	30.8	30.8	NUM
easat-1457	136	28	%	%	NOUN
easat-1457	136	29	of	of	ADP
easat-1457	136	30	respondents	respondent	NOUN
easat-1457	136	31	indicating	indicate	VERB
easat-1457	136	32	this	this	PRON
easat-1457	136	33	as	as	ADP
easat-1457	136	34	their	their	PRON
easat-1457	136	35	purpose	purpose	NOUN
easat-1457	136	36	.	.	PUNCT
easat-1457	137	1	medical	medical	ADJ
easat-1457	137	2	follow	follow	VERB
easat-1457	137	3	-	-	PUNCT
easat-1457	137	4	up	up	NOUN
easat-1457	137	5	appointments	appointment	NOUN
easat-1457	137	6	and	and	CCONJ
easat-1457	137	7	annual	annual	ADJ
easat-1457	137	8	health	health	NOUN
easat-1457	137	9	check	check	NOUN
easat-1457	137	10	-	-	PUNCT
easat-1457	137	11	ups	up	NOUN
easat-1457	137	12	were	be	AUX
easat-1457	137	13	the	the	DET
easat-1457	137	14	second	second	ADJ
easat-1457	137	15	and	and	CCONJ
easat-1457	137	16	third	third	ADJ
easat-1457	137	17	most	most	ADV
easat-1457	137	18	common	common	ADJ
easat-1457	137	19	reasons	reason	NOUN
easat-1457	137	20	for	for	ADP
easat-1457	137	21	using	use	VERB
easat-1457	137	22	these	these	DET
easat-1457	137	23	services	service	NOUN
easat-1457	137	24	,	,	PUNCT
easat-1457	137	25	at	at	ADP
easat-1457	137	26	22.3	22.3	NUM
easat-1457	137	27	%	%	NOUN
easat-1457	137	28	and	and	CCONJ
easat-1457	137	29	20.8	20.8	NUM
easat-1457	137	30	%	%	NOUN
easat-1457	137	31	,	,	PUNCT
easat-1457	137	32	respectively	respectively	ADV
easat-1457	137	33	.	.	PUNCT
easat-1457	138	1	a	a	DET
easat-1457	138	2	significant	significant	ADJ
easat-1457	138	3	majority	majority	NOUN
easat-1457	138	4	of	of	ADP
easat-1457	138	5	respondents	respondent	NOUN
easat-1457	138	6	,	,	PUNCT
easat-1457	138	7	83.5	83.5	NUM
easat-1457	138	8	%	%	NOUN
easat-1457	138	9	,	,	PUNCT
easat-1457	138	10	reported	report	VERB
easat-1457	138	11	no	no	DET
easat-1457	138	12	dissatisfaction	dissatisfaction	NOUN
easat-1457	138	13	with	with	ADP
easat-1457	138	14	the	the	DET
easat-1457	138	15	services	service	NOUN
easat-1457	138	16	.	.	PUNCT
easat-1457	139	1	among	among	ADP
easat-1457	139	2	those	those	PRON
easat-1457	139	3	who	who	PRON
easat-1457	139	4	experienced	experience	VERB
easat-1457	139	5	dissatisfaction	dissatisfaction	NOUN
easat-1457	139	6	,	,	PUNCT
easat-1457	139	7	issues	issue	NOUN
easat-1457	139	8	such	such	ADJ
easat-1457	139	9	as	as	ADP
easat-1457	139	10	overcrowded	overcrowded	ADJ
easat-1457	139	11	facilities	facility	NOUN
easat-1457	139	12	(	(	PUNCT
easat-1457	139	13	6.0	6.0	NUM
easat-1457	139	14	%	%	NOUN
easat-1457	139	15	)	)	PUNCT
easat-1457	139	16	and	and	CCONJ
easat-1457	139	17	delayed	delay	VERB
easat-1457	139	18	services	service	NOUN
easat-1457	139	19	(	(	PUNCT
easat-1457	139	20	4.0	4.0	NUM
easat-1457	139	21	%	%	NOUN
easat-1457	139	22	)	)	PUNCT
easat-1457	139	23	were	be	AUX
easat-1457	139	24	noted	note	VERB
easat-1457	139	25	.	.	PUNCT
easat-1457	140	1	the	the	DET
easat-1457	140	2	experience	experience	NOUN
easat-1457	140	3	level	level	NOUN
easat-1457	140	4	with	with	ADP
easat-1457	140	5	private	private	ADJ
easat-1457	140	6	hospital	hospital	NOUN
easat-1457	140	7	services	service	NOUN
easat-1457	140	8	was	be	AUX
easat-1457	140	9	moderate	moderate	ADJ
easat-1457	140	10	for	for	ADP
easat-1457	140	11	52.2	52.2	NUM
easat-1457	140	12	%	%	NOUN
easat-1457	140	13	of	of	ADP
easat-1457	140	14	respondents	respondent	NOUN
easat-1457	140	15	,	,	PUNCT
easat-1457	140	16	with	with	ADP
easat-1457	140	17	24.2	24.2	NUM
easat-1457	140	18	%	%	NOUN
easat-1457	140	19	reporting	report	VERB
easat-1457	140	20	the	the	DET
easat-1457	140	21	highest	high	ADJ
easat-1457	140	22	level	level	NOUN
easat-1457	140	23	of	of	ADP
easat-1457	140	24	experience	experience	NOUN
easat-1457	140	25	and	and	CCONJ
easat-1457	140	26	12.0	12.0	NUM
easat-1457	140	27	%	%	NOUN
easat-1457	140	28	having	have	VERB
easat-1457	140	29	considerable	considerable	ADJ
easat-1457	140	30	experience	experience	NOUN
easat-1457	140	31	.	.	PUNCT
easat-1457	141	1	similarly	similarly	ADV
easat-1457	141	2	,	,	PUNCT
easat-1457	141	3	familiarity	familiarity	NOUN
easat-1457	141	4	with	with	ADP
easat-1457	141	5	the	the	DET
easat-1457	141	6	services	service	NOUN
easat-1457	141	7	was	be	AUX
easat-1457	141	8	moderate	moderate	ADJ
easat-1457	141	9	for	for	ADP
easat-1457	141	10	49.2	49.2	NUM
easat-1457	141	11	%	%	NOUN
easat-1457	141	12	of	of	ADP
easat-1457	141	13	the	the	DET
easat-1457	141	14	sample	sample	NOUN
easat-1457	141	15	,	,	PUNCT
easat-1457	141	16	with	with	ADP
easat-1457	141	17	24.5	24.5	NUM
easat-1457	141	18	%	%	NOUN
easat-1457	141	19	indicating	indicate	VERB
easat-1457	141	20	high	high	ADJ
easat-1457	141	21	familiarity	familiarity	NOUN
easat-1457	141	22	and	and	CCONJ
easat-1457	141	23	14.0	14.0	NUM
easat-1457	141	24	%	%	NOUN
easat-1457	141	25	reporting	report	VERB
easat-1457	141	26	high	high	ADJ
easat-1457	141	27	familiarity	familiarity	NOUN
easat-1457	141	28	.	.	PUNCT
easat-1457	142	1	regarding	regard	VERB
easat-1457	142	2	private	private	ADJ
easat-1457	142	3	hospitals	hospital	NOUN
easat-1457	142	4	,	,	PUNCT
easat-1457	142	5	48.7	48.7	NUM
easat-1457	142	6	%	%	NOUN
easat-1457	142	7	had	have	VERB
easat-1457	142	8	a	a	DET
easat-1457	142	9	moderate	moderate	ADJ
easat-1457	142	10	understanding	understanding	NOUN
easat-1457	142	11	,	,	PUNCT
easat-1457	142	12	24.7	24.7	NUM
easat-1457	142	13	%	%	NOUN
easat-1457	142	14	had	have	VERB
easat-1457	142	15	high	high	ADJ
easat-1457	142	16	knowledge	knowledge	NOUN
easat-1457	142	17	,	,	PUNCT
easat-1457	142	18	and	and	CCONJ
easat-1457	142	19	14.0	14.0	NUM
easat-1457	142	20	%	%	NOUN
easat-1457	142	21	possessed	possess	VERB
easat-1457	142	22	extensive	extensive	ADJ
easat-1457	142	23	knowledge	knowledge	NOUN
easat-1457	142	24	.	.	PUNCT
easat-1457	143	1	to	to	PART
easat-1457	143	2	test	test	VERB
easat-1457	143	3	the	the	DET
easat-1457	143	4	moderating	moderate	VERB
easat-1457	143	5	effects	effect	NOUN
easat-1457	143	6	of	of	ADP
easat-1457	143	7	emotional	emotional	ADJ
easat-1457	143	8	intelligence	intelligence	NOUN
easat-1457	143	9	,	,	PUNCT
easat-1457	143	10	gender	gender	NOUN
easat-1457	143	11	,	,	PUNCT
easat-1457	143	12	income	income	NOUN
easat-1457	143	13	,	,	PUNCT
easat-1457	143	14	and	and	CCONJ
easat-1457	143	15	location	location	NOUN
easat-1457	143	16	on	on	ADP
easat-1457	143	17	the	the	DET
easat-1457	143	18	relationship	relationship	NOUN
easat-1457	143	19	between	between	ADP
easat-1457	143	20	brand	brand	NOUN
easat-1457	143	21	image	image	NOUN
easat-1457	143	22	,	,	PUNCT
easat-1457	143	23	service	service	NOUN
easat-1457	143	24	recovery	recovery	NOUN
easat-1457	143	25	strategy	strategy	NOUN
easat-1457	143	26	,	,	PUNCT
easat-1457	143	27	and	and	CCONJ
easat-1457	143	28	customer	customer	NOUN
easat-1457	143	29	satisfaction	satisfaction	NOUN
easat-1457	143	30	.	.	PUNCT
easat-1457	144	1	the	the	DET
easat-1457	144	2	analysis	analysis	NOUN
easat-1457	144	3	employed	employ	VERB
easat-1457	144	4	a	a	DET
easat-1457	144	5	multigroup	multigroup	ADJ
easat-1457	144	6	approach	approach	NOUN
easat-1457	144	7	,	,	PUNCT
easat-1457	144	8	explicitly	explicitly	ADV
easat-1457	144	9	using	use	VERB
easat-1457	144	10	two	two	NUM
easat-1457	144	11	-	-	PUNCT
easat-1457	144	12	group	group	NOUN
easat-1457	144	13	analysis	analysis	NOUN
easat-1457	144	14	to	to	PART
easat-1457	144	15	test	test	VERB
easat-1457	144	16	the	the	DET
easat-1457	144	17	hypotheses	hypothesis	NOUN
easat-1457	144	18	.	.	PUNCT
easat-1457	145	1	this	this	DET
easat-1457	145	2	method	method	NOUN
easat-1457	145	3	was	be	AUX
easat-1457	145	4	used	use	VERB
easat-1457	145	5	to	to	PART
easat-1457	145	6	explain	explain	VERB
easat-1457	145	7	the	the	DET
easat-1457	145	8	moderating	moderate	VERB
easat-1457	145	9	effects	effect	NOUN
easat-1457	145	10	of	of	ADP
easat-1457	145	11	emotional	emotional	ADJ
easat-1457	145	12	intelligence	intelligence	NOUN
easat-1457	145	13	by	by	ADP
easat-1457	145	14	dividing	divide	VERB
easat-1457	145	15	the	the	DET
easat-1457	145	16	sample	sample	NOUN
easat-1457	145	17	into	into	ADP
easat-1457	145	18	two	two	NUM
easat-1457	145	19	groups	group	NOUN
easat-1457	145	20	.	.	PUNCT
easat-1457	146	1	after	after	ADP
easat-1457	146	2	confirming	confirm	VERB
easat-1457	146	3	the	the	DET
easat-1457	146	4	components	component	NOUN
easat-1457	146	5	,	,	PUNCT
easat-1457	146	6	the	the	DET
easat-1457	146	7	average	average	ADJ
easat-1457	146	8	scores	score	NOUN
easat-1457	146	9	of	of	ADP
easat-1457	146	10	the	the	DET
easat-1457	146	11	emotional	emotional	ADJ
easat-1457	146	12	intelligence	intelligence	NOUN
easat-1457	146	13	measurement	measurement	NOUN
easat-1457	146	14	scale	scale	NOUN
easat-1457	146	15	were	be	AUX
easat-1457	146	16	used	use	VERB
easat-1457	146	17	to	to	PART
easat-1457	146	18	categorise	categorise	VERB
easat-1457	146	19	continuous	continuous	ADJ
easat-1457	146	20	data	datum	NOUN
easat-1457	146	21	into	into	ADP
easat-1457	146	22	categorical	categorical	ADJ
easat-1457	146	23	data	datum	NOUN
easat-1457	146	24	.	.	PUNCT
easat-1457	147	1	six	six	NUM
easat-1457	147	2	questions	question	NOUN
easat-1457	147	3	were	be	AUX
easat-1457	147	4	removed	remove	VERB
easat-1457	147	5	by	by	ADP
easat-1457	147	6	confirmatory	confirmatory	ADJ
easat-1457	147	7	factor	factor	NOUN
easat-1457	147	8	analysis	analysis	NOUN
easat-1457	147	9	(	(	PUNCT
easat-1457	147	10	cfa	cfa	NOUN
easat-1457	147	11	)	)	PUNCT
easat-1457	147	12	,	,	PUNCT
easat-1457	147	13	leaving	leave	VERB
easat-1457	147	14	27	27	NUM
easat-1457	147	15	items	item	NOUN
easat-1457	147	16	under	under	ADP
easat-1457	147	17	four	four	NUM
easat-1457	147	18	dimensions	dimension	NOUN
easat-1457	147	19	.	.	PUNCT
easat-1457	148	1	the	the	DET
easat-1457	148	2	average	average	ADJ
easat-1457	148	3	emotional	emotional	ADJ
easat-1457	148	4	intelligence	intelligence	NOUN
easat-1457	148	5	score	score	NOUN
easat-1457	148	6	of	of	ADP
easat-1457	148	7	the	the	DET
easat-1457	148	8	sample	sample	NOUN
easat-1457	148	9	was	be	AUX
easat-1457	148	10	found	find	VERB
easat-1457	148	11	to	to	PART
easat-1457	148	12	be	be	AUX
easat-1457	148	13	4.10	4.10	NUM
easat-1457	148	14	,	,	PUNCT
easat-1457	148	15	which	which	PRON
easat-1457	148	16	was	be	AUX
easat-1457	148	17	used	use	VERB
easat-1457	148	18	as	as	ADP
easat-1457	148	19	a	a	DET
easat-1457	148	20	criterion	criterion	NOUN
easat-1457	148	21	for	for	ADP
easat-1457	148	22	grouping	grouping	NOUN
easat-1457	148	23	.	.	PUNCT
easat-1457	149	1	respondents	respondent	NOUN
easat-1457	149	2	with	with	ADP
easat-1457	149	3	an	an	DET
easat-1457	149	4	average	average	ADJ
easat-1457	149	5	score	score	NOUN
easat-1457	149	6	greater	great	ADJ
easat-1457	149	7	than	than	ADP
easat-1457	149	8	4.10	4.10	NUM
easat-1457	149	9	were	be	AUX
easat-1457	149	10	classified	classify	VERB
easat-1457	149	11	as	as	ADP
easat-1457	149	12	having	have	VERB
easat-1457	149	13	high	high	ADJ
easat-1457	149	14	emotional	emotional	ADJ
easat-1457	149	15	intelligence	intelligence	NOUN
easat-1457	149	16	.	.	PUNCT
easat-1457	150	1	in	in	ADP
easat-1457	150	2	comparison	comparison	NOUN
easat-1457	150	3	,	,	PUNCT
easat-1457	150	4	those	those	PRON
easat-1457	150	5	with	with	ADP
easat-1457	150	6	a	a	DET
easat-1457	150	7	score	score	NOUN
easat-1457	150	8	less	less	ADJ
easat-1457	150	9	than	than	ADP
easat-1457	150	10	or	or	CCONJ
easat-1457	150	11	equal	equal	ADJ
easat-1457	150	12	were	be	AUX
easat-1457	150	13	classified	classify	VERB
easat-1457	150	14	as	as	ADP
easat-1457	150	15	having	have	VERB
easat-1457	150	16	low	low	ADJ
easat-1457	150	17	emotional	emotional	ADJ
easat-1457	150	18	intelligence	intelligence	NOUN
easat-1457	150	19	.	.	PUNCT
easat-1457	151	1	the	the	DET
easat-1457	151	2	study	study	NOUN
easat-1457	151	3	identified	identify	VERB
easat-1457	151	4	378	378	NUM
easat-1457	151	5	samples	sample	NOUN
easat-1457	151	6	with	with	ADP
easat-1457	151	7	high	high	ADJ
easat-1457	151	8	emotional	emotional	ADJ
easat-1457	151	9	intelligence	intelligence	NOUN
easat-1457	151	10	and	and	CCONJ
easat-1457	151	11	222	222	NUM
easat-1457	151	12	with	with	ADP
easat-1457	151	13	low	low	ADJ
easat-1457	151	14	emotional	emotional	ADJ
easat-1457	151	15	intelligence	intelligence	NOUN
easat-1457	151	16	.	.	PUNCT
easat-1457	152	1	575	575	NUM
easat-1457	152	2	edelweiss	edelweiss	PROPN
easat-1457	152	3	applied	apply	VERB
easat-1457	152	4	science	science	NOUN
easat-1457	152	5	and	and	CCONJ
easat-1457	152	6	technology	technology	NOUN
easat-1457	152	7	issn	issn	PROPN
easat-1457	152	8	:	:	PUNCT
easat-1457	152	9	2576	2576	NUM
easat-1457	152	10	-	-	SYM
easat-1457	152	11	8484	8484	NUM
easat-1457	152	12	vol	vol	NOUN
easat-1457	152	13	.	.	PROPN
easat-1457	152	14	8	8	NUM
easat-1457	152	15	,	,	PUNCT
easat-1457	152	16	no	no	INTJ
easat-1457	152	17	.	.	NOUN
easat-1457	153	1	4	4	NUM
easat-1457	153	2	:	:	PUNCT
easat-1457	153	3	570	570	NUM
easat-1457	153	4	-	-	SYM
easat-1457	153	5	582	582	NUM
easat-1457	153	6	,	,	PUNCT
easat-1457	153	7	2024	2024	NUM
easat-1457	153	8	doi	doi	NOUN
easat-1457	153	9	:	:	PUNCT
easat-1457	153	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	153	11	©	©	ADP
easat-1457	153	12	2024	2024	NUM
easat-1457	153	13	by	by	ADP
easat-1457	153	14	the	the	DET
easat-1457	153	15	authors	author	NOUN
easat-1457	153	16	;	;	PUNCT
easat-1457	153	17	licensee	licensee	PROPN
easat-1457	153	18	learning	learn	VERB
easat-1457	153	19	gate	gate	NOUN
easat-1457	153	20	table	table	NOUN
easat-1457	153	21	1	1	NUM
easat-1457	153	22	.	.	PUNCT
easat-1457	154	1	analysis	analysis	NOUN
easat-1457	154	2	of	of	ADP
easat-1457	154	3	the	the	DET
easat-1457	154	4	moderating	moderate	VERB
easat-1457	154	5	effect	effect	NOUN
easat-1457	154	6	of	of	ADP
easat-1457	154	7	emotional	emotional	ADJ
easat-1457	154	8	intelligence	intelligence	NOUN
easat-1457	154	9	.	.	PUNCT
easat-1457	155	1	relationship	relationship	NOUN
easat-1457	155	2	low	low	ADJ
easat-1457	155	3	ei	ei	ADP
easat-1457	155	4	high	high	PROPN
easat-1457	155	5	ei	ei	PROPN
easat-1457	155	6	group	group	NOUN
easat-1457	155	7	different	different	PROPN
easat-1457	155	8	sig	sig	PROPN
easat-1457	155	9	.	.	PUNCT
easat-1457	156	1	standardized	standardize	VERB
easat-1457	156	2	estimates	estimate	NOUN
easat-1457	156	3	(	(	PUNCT
easat-1457	156	4	t	t	NOUN
easat-1457	156	5	-	-	PUNCT
easat-1457	156	6	value	value	NOUN
easat-1457	156	7	)	)	PUNCT
easat-1457	156	8	standardized	standardized	ADJ
easat-1457	156	9	estimates	estimate	NOUN
easat-1457	156	10	(	(	PUNCT
easat-1457	156	11	t	t	NOUN
easat-1457	156	12	-	-	PUNCT
easat-1457	156	13	value	value	NOUN
easat-1457	156	14	)	)	PUNCT
easat-1457	156	15	(	(	PUNCT
easat-1457	156	16	δ	δ	PROPN
easat-1457	156	17	chi	chi	NOUN
easat-1457	156	18	square/	square/	NUM
easat-1457	156	19	degree	degree	NOUN
easat-1457	156	20	of	of	ADP
easat-1457	156	21	freedom	freedom	NOUN
easat-1457	156	22	)	)	PUNCT
easat-1457	156	23	ei	ei	X
easat-1457	157	1	-------	-------	PUNCT
easat-1457	157	2	>	>	X
easat-1457	157	3	srs	srs	PROPN
easat-1457	157	4	0.123(1.008	0.123(1.008	PROPN
easat-1457	157	5	)	)	PUNCT
easat-1457	157	6	0.452	0.452	NUM
easat-1457	157	7	(	(	PUNCT
easat-1457	157	8	1.249	1.249	NUM
easat-1457	157	9	)	)	PUNCT
easat-1457	157	10	0.760	0.760	NUM
easat-1457	157	11	0.383	0.383	NUM
easat-1457	157	12	sy	sy	NOUN
easat-1457	157	13	-------	-------	PROPN
easat-1457	157	14	>	>	X
easat-1457	157	15	srs	srs	PROPN
easat-1457	157	16	0.504	0.504	NUM
easat-1457	157	17	(	(	PUNCT
easat-1457	157	18	4.582	4.582	NUM
easat-1457	157	19	)	)	PUNCT
easat-1457	157	20	0.252	0.252	NUM
easat-1457	157	21	(	(	PUNCT
easat-1457	157	22	2.004	2.004	NUM
easat-1457	157	23	)	)	PUNCT
easat-1457	157	24	2.229	2.229	NUM
easat-1457	157	25	0.135	0.135	NUM
easat-1457	157	26	soi	soi	ADJ
easat-1457	157	27	-------	-------	PROPN
easat-1457	157	28	>	>	X
easat-1457	157	29	srs	srs	PROPN
easat-1457	157	30	-0.605	-0.605	SYM
easat-1457	157	31	(	(	PUNCT
easat-1457	157	32	-4.100	-4.100	NUM
easat-1457	157	33	)	)	PUNCT
easat-1457	157	34	-0.063	-0.063	PUNCT
easat-1457	157	35	(	(	PUNCT
easat-1457	157	36	-.501	-.501	VERB
easat-1457	157	37	)	)	PUNCT
easat-1457	157	38	6.949	6.949	NUM
easat-1457	157	39	0.008	0.008	NUM
easat-1457	157	40	fi	fi	NOUN
easat-1457	157	41	-------	-------	PUNCT
easat-1457	157	42	>	>	X
easat-1457	157	43	srs	srs	PROPN
easat-1457	157	44	0.291	0.291	NUM
easat-1457	157	45	(	(	PUNCT
easat-1457	157	46	2.046	2.046	NUM
easat-1457	157	47	)	)	PUNCT
easat-1457	157	48	0.135	0.135	NUM
easat-1457	157	49	(	(	PUNCT
easat-1457	157	50	.445	.445	NUM
easat-1457	157	51	)	)	PUNCT
easat-1457	157	52	0.220	0.220	NUM
easat-1457	157	53	0.639	0.639	PROPN
easat-1457	157	54	srs	srs	PROPN
easat-1457	157	55	-------	-------	PUNCT
easat-1457	157	56	>	>	X
easat-1457	157	57	sat	sit	VERB
easat-1457	157	58	0.890	0.890	NUM
easat-1457	157	59	(	(	PUNCT
easat-1457	157	60	17.475	17.475	NUM
easat-1457	157	61	)	)	PUNCT
easat-1457	157	62	*	*	PUNCT
easat-1457	158	1	*	*	PUNCT
easat-1457	158	2	*	*	X
easat-1457	158	3	0.907	0.907	NUM
easat-1457	158	4	(	(	PUNCT
easat-1457	158	5	14.860	14.860	NUM
easat-1457	158	6	)	)	PUNCT
easat-1457	158	7	*	*	PUNCT
easat-1457	159	1	*	*	PUNCT
easat-1457	159	2	*	*	PUNCT
easat-1457	159	3	0.328	0.328	NUM
easat-1457	159	4	0.567	0.567	NUM
easat-1457	159	5	the	the	DET
easat-1457	159	6	analysis	analysis	NOUN
easat-1457	159	7	presented	present	VERB
easat-1457	159	8	in	in	ADP
easat-1457	159	9	table	table	NOUN
easat-1457	159	10	1	1	NUM
easat-1457	159	11	indicates	indicate	VERB
easat-1457	159	12	that	that	SCONJ
easat-1457	159	13	emotional	emotional	ADJ
easat-1457	159	14	intelligence	intelligence	NOUN
easat-1457	159	15	significantly	significantly	ADV
easat-1457	159	16	influences	influence	VERB
easat-1457	159	17	the	the	DET
easat-1457	159	18	relationship	relationship	NOUN
easat-1457	159	19	between	between	ADP
easat-1457	159	20	the	the	DET
easat-1457	159	21	social	social	ADJ
easat-1457	159	22	dimension	dimension	NOUN
easat-1457	159	23	of	of	ADP
easat-1457	159	24	brand	brand	NOUN
easat-1457	159	25	image	image	NOUN
easat-1457	159	26	and	and	CCONJ
easat-1457	159	27	service	service	NOUN
easat-1457	159	28	recovery	recovery	NOUN
easat-1457	159	29	strategy	strategy	NOUN
easat-1457	159	30	,	,	PUNCT
easat-1457	159	31	with	with	ADP
easat-1457	159	32	a	a	DET
easat-1457	159	33	notable	notable	ADJ
easat-1457	159	34	p	p	NOUN
easat-1457	159	35	-	-	PUNCT
easat-1457	159	36	value	value	NOUN
easat-1457	159	37	of	of	ADP
easat-1457	159	38	0.008	0.008	NUM
easat-1457	159	39	.	.	PUNCT
easat-1457	160	1	specifically	specifically	ADV
easat-1457	160	2	,	,	PUNCT
easat-1457	160	3	individuals	individual	NOUN
easat-1457	160	4	with	with	ADP
easat-1457	160	5	lower	low	ADJ
easat-1457	160	6	emotional	emotional	ADJ
easat-1457	160	7	intelligence	intelligence	NOUN
easat-1457	160	8	exhibit	exhibit	VERB
easat-1457	160	9	a	a	DET
easat-1457	160	10	stronger	strong	ADJ
easat-1457	160	11	negative	negative	ADJ
easat-1457	160	12	relationship	relationship	NOUN
easat-1457	160	13	,	,	PUNCT
easat-1457	160	14	evidenced	evidence	VERB
easat-1457	160	15	by	by	ADP
easat-1457	160	16	a	a	DET
easat-1457	160	17	beta	beta	ADJ
easat-1457	160	18	coefficient	coefficient	NOUN
easat-1457	160	19	of	of	ADP
easat-1457	160	20	-0.605	-0.605	PUNCT
easat-1457	160	21	and	and	CCONJ
easat-1457	160	22	a	a	DET
easat-1457	160	23	t	t	NOUN
easat-1457	160	24	-	-	PUNCT
easat-1457	160	25	statistic	statistic	NOUN
easat-1457	160	26	of	of	ADP
easat-1457	160	27	-4.100	-4.100	PROPN
easat-1457	160	28	.	.	PUNCT
easat-1457	161	1	in	in	ADP
easat-1457	161	2	contrast	contrast	NOUN
easat-1457	161	3	,	,	PUNCT
easat-1457	161	4	those	those	PRON
easat-1457	161	5	with	with	ADP
easat-1457	161	6	higher	high	ADJ
easat-1457	161	7	emotional	emotional	ADJ
easat-1457	161	8	intelligence	intelligence	NOUN
easat-1457	161	9	display	display	NOUN
easat-1457	161	10	a	a	DET
easat-1457	161	11	much	much	ADV
easat-1457	161	12	weaker	weak	ADJ
easat-1457	161	13	negative	negative	ADJ
easat-1457	161	14	relationship	relationship	NOUN
easat-1457	161	15	,	,	PUNCT
easat-1457	161	16	with	with	ADP
easat-1457	161	17	a	a	DET
easat-1457	161	18	beta	beta	ADJ
easat-1457	161	19	coefficient	coefficient	NOUN
easat-1457	161	20	of	of	ADP
easat-1457	161	21	0.063	0.063	NUM
easat-1457	161	22	and	and	CCONJ
easat-1457	161	23	a	a	DET
easat-1457	161	24	t	t	NOUN
easat-1457	161	25	-	-	PUNCT
easat-1457	161	26	statistic	statistic	NOUN
easat-1457	161	27	of	of	ADP
easat-1457	161	28	-0.501	-0.501	NOUN
easat-1457	161	29	.	.	PUNCT
easat-1457	162	1	for	for	ADP
easat-1457	162	2	other	other	ADJ
easat-1457	162	3	dimensions	dimension	NOUN
easat-1457	162	4	of	of	ADP
easat-1457	162	5	brand	brand	NOUN
easat-1457	162	6	image	image	NOUN
easat-1457	162	7	,	,	PUNCT
easat-1457	162	8	such	such	ADJ
easat-1457	162	9	as	as	ADP
easat-1457	162	10	experience	experience	NOUN
easat-1457	162	11	,	,	PUNCT
easat-1457	162	12	symbolism	symbolism	NOUN
easat-1457	162	13	,	,	PUNCT
easat-1457	162	14	and	and	CCONJ
easat-1457	162	15	function	function	NOUN
easat-1457	162	16	,	,	PUNCT
easat-1457	162	17	emotional	emotional	ADJ
easat-1457	162	18	intelligence	intelligence	NOUN
easat-1457	162	19	does	do	AUX
easat-1457	162	20	not	not	PART
easat-1457	162	21	significantly	significantly	ADV
easat-1457	162	22	affect	affect	VERB
easat-1457	162	23	service	service	NOUN
easat-1457	162	24	recovery	recovery	NOUN
easat-1457	162	25	strategy	strategy	NOUN
easat-1457	162	26	.	.	PUNCT
easat-1457	163	1	additionally	additionally	ADV
easat-1457	163	2	,	,	PUNCT
easat-1457	163	3	emotional	emotional	ADJ
easat-1457	163	4	intelligence	intelligence	NOUN
easat-1457	163	5	does	do	AUX
easat-1457	163	6	not	not	PART
easat-1457	163	7	moderate	moderate	VERB
easat-1457	163	8	the	the	DET
easat-1457	163	9	impact	impact	NOUN
easat-1457	163	10	of	of	ADP
easat-1457	163	11	service	service	NOUN
easat-1457	163	12	recovery	recovery	NOUN
easat-1457	163	13	strategy	strategy	NOUN
easat-1457	163	14	on	on	ADP
easat-1457	163	15	customer	customer	NOUN
easat-1457	163	16	satisfaction	satisfaction	NOUN
easat-1457	163	17	.	.	PUNCT
easat-1457	164	1	the	the	DET
easat-1457	164	2	overall	overall	ADJ
easat-1457	164	3	model	model	NOUN
easat-1457	164	4	fit	fit	ADJ
easat-1457	164	5	indices	index	NOUN
easat-1457	164	6	,	,	PUNCT
easat-1457	164	7	including	include	VERB
easat-1457	164	8	a	a	DET
easat-1457	164	9	chi	chi	NOUN
easat-1457	164	10	-	-	PUNCT
easat-1457	164	11	square	square	NOUN
easat-1457	164	12	of	of	ADP
easat-1457	164	13	3,366	3,366	NUM
easat-1457	164	14	,	,	PUNCT
easat-1457	164	15	degrees	degree	NOUN
easat-1457	164	16	of	of	ADP
easat-1457	164	17	freedom	freedom	NOUN
easat-1457	164	18	of	of	ADP
easat-1457	164	19	1,519	1,519	NUM
easat-1457	164	20	,	,	PUNCT
easat-1457	164	21	a	a	DET
easat-1457	164	22	p	p	NOUN
easat-1457	164	23	-	-	PUNCT
easat-1457	164	24	value	value	NOUN
easat-1457	164	25	of	of	ADP
easat-1457	164	26	less	less	ADJ
easat-1457	164	27	than	than	ADP
easat-1457	164	28	0.000	0.000	NUM
easat-1457	164	29	,	,	PUNCT
easat-1457	164	30	a	a	DET
easat-1457	164	31	comparative	comparative	ADJ
easat-1457	164	32	fit	fit	ADJ
easat-1457	164	33	index	index	NOUN
easat-1457	164	34	(	(	PUNCT
easat-1457	164	35	cfi	cfi	NOUN
easat-1457	164	36	)	)	PUNCT
easat-1457	164	37	of	of	ADP
easat-1457	164	38	0.935	0.935	NUM
easat-1457	164	39	,	,	PUNCT
easat-1457	164	40	an	an	DET
easat-1457	164	41	incremental	incremental	ADJ
easat-1457	164	42	fit	fit	ADJ
easat-1457	164	43	index	index	NOUN
easat-1457	164	44	(	(	PUNCT
easat-1457	164	45	ifi	ifi	PROPN
easat-1457	164	46	)	)	PUNCT
easat-1457	164	47	of	of	ADP
easat-1457	164	48	0.934	0.934	NUM
easat-1457	164	49	,	,	PUNCT
easat-1457	164	50	and	and	CCONJ
easat-1457	164	51	a	a	DET
easat-1457	164	52	root	root	NOUN
easat-1457	164	53	mean	mean	NOUN
easat-1457	164	54	square	square	ADJ
easat-1457	164	55	error	error	NOUN
easat-1457	164	56	of	of	ADP
easat-1457	164	57	approximation	approximation	NOUN
easat-1457	164	58	(	(	PUNCT
easat-1457	164	59	rmsea	rmsea	NOUN
easat-1457	164	60	)	)	PUNCT
easat-1457	164	61	of	of	ADP
easat-1457	164	62	0.041	0.041	NUM
easat-1457	164	63	,	,	PUNCT
easat-1457	164	64	confirm	confirm	VERB
easat-1457	164	65	the	the	DET
easat-1457	164	66	robustness	robustness	NOUN
easat-1457	164	67	of	of	ADP
easat-1457	164	68	the	the	DET
easat-1457	164	69	model	model	NOUN
easat-1457	164	70	.	.	PUNCT
easat-1457	165	1	these	these	DET
easat-1457	165	2	findings	finding	NOUN
easat-1457	165	3	highlight	highlight	VERB
easat-1457	165	4	the	the	DET
easat-1457	165	5	crucial	crucial	ADJ
easat-1457	165	6	role	role	NOUN
easat-1457	165	7	of	of	ADP
easat-1457	165	8	emotional	emotional	ADJ
easat-1457	165	9	intelligence	intelligence	NOUN
easat-1457	165	10	in	in	ADP
easat-1457	165	11	specific	specific	ADJ
easat-1457	165	12	contexts	context	NOUN
easat-1457	165	13	but	but	CCONJ
easat-1457	165	14	also	also	ADV
easat-1457	165	15	underscore	underscore	VERB
easat-1457	165	16	its	its	PRON
easat-1457	165	17	limited	limited	ADJ
easat-1457	165	18	impact	impact	NOUN
easat-1457	165	19	on	on	ADP
easat-1457	165	20	other	other	ADJ
easat-1457	165	21	aspects	aspect	NOUN
easat-1457	165	22	of	of	ADP
easat-1457	165	23	service	service	NOUN
easat-1457	165	24	compensation	compensation	NOUN
easat-1457	165	25	and	and	CCONJ
easat-1457	165	26	customer	customer	NOUN
easat-1457	165	27	satisfaction	satisfaction	NOUN
easat-1457	165	28	.	.	PUNCT
easat-1457	166	1	4.1	4.1	NUM
easat-1457	166	2	.	.	PUNCT
easat-1457	167	1	the	the	DET
easat-1457	167	2	moderating	moderate	VERB
easat-1457	167	3	effect	effect	NOUN
easat-1457	167	4	of	of	ADP
easat-1457	167	5	gender	gender	NOUN
easat-1457	167	6	the	the	DET
easat-1457	167	7	data	data	NOUN
easat-1457	167	8	collection	collection	NOUN
easat-1457	167	9	revealed	reveal	VERB
easat-1457	167	10	a	a	DET
easat-1457	167	11	sample	sample	NOUN
easat-1457	167	12	of	of	ADP
easat-1457	167	13	190	190	NUM
easat-1457	167	14	males	male	NOUN
easat-1457	167	15	and	and	CCONJ
easat-1457	167	16	313	313	NUM
easat-1457	167	17	females	female	NOUN
easat-1457	167	18	.	.	PUNCT
easat-1457	168	1	the	the	DET
easat-1457	168	2	analysis	analysis	NOUN
easat-1457	168	3	of	of	ADP
easat-1457	168	4	the	the	DET
easat-1457	168	5	moderating	moderate	VERB
easat-1457	168	6	effect	effect	NOUN
easat-1457	168	7	of	of	ADP
easat-1457	168	8	gender	gender	NOUN
easat-1457	168	9	was	be	AUX
easat-1457	168	10	conducted	conduct	VERB
easat-1457	168	11	using	use	VERB
easat-1457	168	12	a	a	DET
easat-1457	168	13	two	two	NUM
easat-1457	168	14	-	-	PUNCT
easat-1457	168	15	group	group	NOUN
easat-1457	168	16	analysis	analysis	NOUN
easat-1457	168	17	,	,	PUNCT
easat-1457	168	18	excluding	exclude	VERB
easat-1457	168	19	97	97	NUM
easat-1457	168	20	respondents	respondent	NOUN
easat-1457	168	21	who	who	PRON
easat-1457	168	22	did	do	AUX
easat-1457	168	23	not	not	PART
easat-1457	168	24	specify	specify	VERB
easat-1457	168	25	their	their	PRON
easat-1457	168	26	gender	gender	NOUN
easat-1457	168	27	.	.	PUNCT
easat-1457	169	1	the	the	DET
easat-1457	169	2	results	result	NOUN
easat-1457	169	3	of	of	ADP
easat-1457	169	4	this	this	DET
easat-1457	169	5	analysis	analysis	NOUN
easat-1457	169	6	are	be	AUX
easat-1457	169	7	presented	present	VERB
easat-1457	169	8	in	in	ADP
easat-1457	169	9	table	table	NOUN
easat-1457	169	10	2	2	NUM
easat-1457	169	11	.	.	PUNCT
easat-1457	169	12	table	table	NOUN
easat-1457	169	13	2	2	NUM
easat-1457	169	14	.	.	PUNCT
easat-1457	170	1	analysis	analysis	NOUN
easat-1457	170	2	of	of	ADP
easat-1457	170	3	the	the	DET
easat-1457	170	4	moderating	moderate	VERB
easat-1457	170	5	effect	effect	NOUN
easat-1457	170	6	of	of	ADP
easat-1457	170	7	gender	gender	NOUN
easat-1457	170	8	.	.	PUNCT
easat-1457	170	9	relationship	relationship	NOUN
easat-1457	170	10	male	male	ADJ
easat-1457	170	11	female	female	ADJ
easat-1457	170	12	group	group	NOUN
easat-1457	170	13	different	different	ADJ
easat-1457	170	14	sig	sig	PROPN
easat-1457	170	15	.	.	PUNCT
easat-1457	171	1	standardized	standardize	VERB
easat-1457	171	2	estimates	estimate	NOUN
easat-1457	171	3	(	(	PUNCT
easat-1457	171	4	t	t	NOUN
easat-1457	171	5	-	-	PUNCT
easat-1457	171	6	value	value	NOUN
easat-1457	171	7	)	)	PUNCT
easat-1457	171	8	standardized	standardized	ADJ
easat-1457	171	9	estimates	estimate	NOUN
easat-1457	171	10	(	(	PUNCT
easat-1457	171	11	t	t	NOUN
easat-1457	171	12	-	-	PUNCT
easat-1457	171	13	value	value	NOUN
easat-1457	171	14	)	)	PUNCT
easat-1457	171	15	(	(	PUNCT
easat-1457	171	16	δ	δ	PROPN
easat-1457	171	17	chi	chi	NOUN
easat-1457	171	18	square/	square/	NUM
easat-1457	171	19	degree	degree	NOUN
easat-1457	171	20	of	of	ADP
easat-1457	171	21	freedom	freedom	NOUN
easat-1457	171	22	)	)	PUNCT
easat-1457	171	23	ei	ei	X
easat-1457	172	1	-------	-------	PUNCT
easat-1457	172	2	>	>	X
easat-1457	172	3	srs	srs	PROPN
easat-1457	172	4	0.037	0.037	NUM
easat-1457	172	5	(	(	PUNCT
easat-1457	172	6	.158	.158	NUM
easat-1457	172	7	)	)	PUNCT
easat-1457	172	8	0.042	0.042	NUM
easat-1457	172	9	(	(	PUNCT
easat-1457	172	10	.312	.312	NUM
easat-1457	172	11	)	)	PUNCT
easat-1457	172	12	0.000	0.000	NUM
easat-1457	172	13	0.986	0.986	NUM
easat-1457	172	14	sy	sy	PROPN
easat-1457	172	15	-------	-------	PROPN
easat-1457	172	16	>	>	X
easat-1457	172	17	srs	srs	PROPN
easat-1457	172	18	0.277	0.277	NUM
easat-1457	172	19	(	(	PUNCT
easat-1457	172	20	2.435	2.435	NUM
easat-1457	172	21	)	)	PUNCT
easat-1457	172	22	*	*	PUNCT
easat-1457	172	23	0.314	0.314	NUM
easat-1457	172	24	(	(	PUNCT
easat-1457	172	25	3.347	3.347	NUM
easat-1457	172	26	)	)	PUNCT
easat-1457	172	27	*	*	PUNCT
easat-1457	173	1	*	*	PUNCT
easat-1457	173	2	*	*	PUNCT
easat-1457	173	3	0.062	0.062	NUM
easat-1457	173	4	0.803	0.803	NUM
easat-1457	173	5	soi	soi	NOUN
easat-1457	173	6	-------	-------	PUNCT
easat-1457	173	7	>	>	X
easat-1457	173	8	srs	srs	PROPN
easat-1457	173	9	-0.265	-0.265	PUNCT
easat-1457	173	10	(	(	PUNCT
easat-1457	173	11	-1.771	-1.771	X
easat-1457	173	12	)	)	PUNCT
easat-1457	173	13	-0.195	-0.195	X
easat-1457	173	14	(	(	PUNCT
easat-1457	173	15	-1.580	-1.580	NOUN
easat-1457	173	16	)	)	PUNCT
easat-1457	173	17	0.133	0.133	NUM
easat-1457	173	18	0.716	0.716	NUM
easat-1457	173	19	fi	fi	NOUN
easat-1457	173	20	-------	-------	PUNCT
easat-1457	173	21	>	>	X
easat-1457	173	22	srs	srs	PROPN
easat-1457	173	23	0.588	0.588	NUM
easat-1457	173	24	(	(	PUNCT
easat-1457	173	25	2.123	2.123	NUM
easat-1457	173	26	)	)	PUNCT
easat-1457	173	27	*	*	VERB
easat-1457	173	28	0.470	0.470	NUM
easat-1457	173	29	(	(	PUNCT
easat-1457	173	30	3.299	3.299	NUM
easat-1457	173	31	)	)	PUNCT
easat-1457	173	32	*	*	PUNCT
easat-1457	174	1	*	*	PUNCT
easat-1457	174	2	*	*	PUNCT
easat-1457	174	3	0.148	0.148	NUM
easat-1457	174	4	0.701	0.701	NUM
easat-1457	174	5	srs	srs	PROPN
easat-1457	174	6	-------	-------	PROPN
easat-1457	174	7	>	>	X
easat-1457	174	8	sat	sit	VERB
easat-1457	174	9	1.017	1.017	NUM
easat-1457	174	10	(	(	PUNCT
easat-1457	174	11	12.367	12.367	NUM
easat-1457	174	12	)	)	PUNCT
easat-1457	174	13	*	*	PUNCT
easat-1457	175	1	*	*	PUNCT
easat-1457	175	2	*	*	X
easat-1457	175	3	0.907	0.907	NUM
easat-1457	175	4	(	(	PUNCT
easat-1457	175	5	14.853	14.853	NUM
easat-1457	175	6	)	)	PUNCT
easat-1457	175	7	*	*	PUNCT
easat-1457	176	1	*	*	PUNCT
easat-1457	176	2	*	*	PUNCT
easat-1457	176	3	0.036	0.036	NUM
easat-1457	176	4	0.850	0.850	NUM
easat-1457	176	5	the	the	DET
easat-1457	176	6	analysis	analysis	NOUN
easat-1457	176	7	aimed	aim	VERB
easat-1457	176	8	to	to	PART
easat-1457	176	9	determine	determine	VERB
easat-1457	176	10	the	the	DET
easat-1457	176	11	moderating	moderate	VERB
easat-1457	176	12	effect	effect	NOUN
easat-1457	176	13	of	of	ADP
easat-1457	176	14	gender	gender	NOUN
easat-1457	176	15	on	on	ADP
easat-1457	176	16	the	the	DET
easat-1457	176	17	relationship	relationship	NOUN
easat-1457	176	18	between	between	ADP
easat-1457	176	19	brand	brand	NOUN
easat-1457	176	20	image	image	NOUN
easat-1457	176	21	dimensions	dimension	NOUN
easat-1457	176	22	and	and	CCONJ
easat-1457	176	23	service	service	NOUN
easat-1457	176	24	recovery	recovery	NOUN
easat-1457	176	25	strategy	strategy	NOUN
easat-1457	176	26	.	.	PUNCT
easat-1457	177	1	the	the	DET
easat-1457	177	2	results	result	NOUN
easat-1457	177	3	,	,	PUNCT
easat-1457	177	4	summarised	summarise	VERB
easat-1457	177	5	in	in	ADP
easat-1457	177	6	table	table	NOUN
easat-1457	177	7	2	2	NUM
easat-1457	177	8	,	,	PUNCT
easat-1457	177	9	indicate	indicate	VERB
easat-1457	177	10	that	that	SCONJ
easat-1457	177	11	gender	gender	NOUN
easat-1457	177	12	did	do	AUX
easat-1457	177	13	not	not	PART
easat-1457	177	14	significantly	significantly	ADV
easat-1457	177	15	influence	influence	VERB
easat-1457	177	16	this	this	DET
easat-1457	177	17	relationship	relationship	NOUN
easat-1457	177	18	.	.	PUNCT
easat-1457	178	1	specifically	specifically	ADV
easat-1457	178	2	,	,	PUNCT
easat-1457	178	3	the	the	DET
easat-1457	178	4	chi	chi	ADJ
easat-1457	178	5	-	-	PUNCT
easat-1457	178	6	square	square	ADJ
easat-1457	178	7	change	change	NOUN
easat-1457	178	8	divided	divide	VERB
easat-1457	178	9	by	by	ADP
easat-1457	178	10	degrees	degree	NOUN
easat-1457	178	11	of	of	ADP
easat-1457	178	12	freedom	freedom	NOUN
easat-1457	178	13	revealed	reveal	VERB
easat-1457	178	14	that	that	SCONJ
easat-1457	178	15	gender	gender	NOUN
easat-1457	178	16	was	be	AUX
easat-1457	178	17	not	not	PART
easat-1457	178	18	a	a	DET
easat-1457	178	19	moderating	moderate	VERB
easat-1457	178	20	variable	variable	NOUN
easat-1457	178	21	in	in	ADP
easat-1457	178	22	the	the	DET
easat-1457	178	23	following	following	ADJ
easat-1457	178	24	cases	case	NOUN
easat-1457	178	25	:	:	PUNCT
easat-1457	178	26	the	the	DET
easat-1457	178	27	brand	brand	NOUN
easat-1457	178	28	image	image	NOUN
easat-1457	178	29	of	of	ADP
easat-1457	178	30	experience	experience	NOUN
easat-1457	178	31	and	and	CCONJ
easat-1457	178	32	service	service	NOUN
easat-1457	178	33	recovery	recovery	NOUN
easat-1457	178	34	strategy	strategy	NOUN
easat-1457	178	35	(	(	PUNCT
easat-1457	178	36	δ	δ	PROPN
easat-1457	178	37	chi	chi	ADJ
easat-1457	178	38	-	-	PUNCT
easat-1457	178	39	square	square	ADJ
easat-1457	178	40	/	/	SYM
easat-1457	178	41	df	df	NOUN
easat-1457	178	42	=	=	SYM
easat-1457	178	43	.000	.000	NUM
easat-1457	178	44	,	,	PUNCT
easat-1457	178	45	p	p	X
easat-1457	178	46	=	=	X
easat-1457	178	47	.986	.986	NUM
easat-1457	178	48	)	)	PUNCT
easat-1457	178	49	,	,	PUNCT
easat-1457	178	50	the	the	DET
easat-1457	178	51	brand	brand	NOUN
easat-1457	178	52	image	image	NOUN
easat-1457	178	53	of	of	ADP
easat-1457	178	54	symbol	symbol	NOUN
easat-1457	178	55	and	and	CCONJ
easat-1457	178	56	service	service	NOUN
easat-1457	178	57	recovery	recovery	NOUN
easat-1457	178	58	strategy	strategy	NOUN
easat-1457	178	59	(	(	PUNCT
easat-1457	178	60	δ	δ	PROPN
easat-1457	178	61	chi	chi	ADJ
easat-1457	178	62	-	-	PUNCT
easat-1457	178	63	square	square	ADJ
easat-1457	178	64	/	/	SYM
easat-1457	178	65	df	df	PROPN
easat-1457	178	66	=	=	PUNCT
easat-1457	178	67	.062	.062	NUM
easat-1457	178	68	,	,	PUNCT
easat-1457	178	69	p	p	X
easat-1457	178	70	=	=	NOUN
easat-1457	178	71	.803	.803	NUM
easat-1457	178	72	)	)	PUNCT
easat-1457	178	73	,	,	PUNCT
easat-1457	178	74	the	the	DET
easat-1457	178	75	brand	brand	NOUN
easat-1457	178	76	image	image	NOUN
easat-1457	178	77	of	of	ADP
easat-1457	178	78	social	social	ADJ
easat-1457	178	79	576	576	NUM
easat-1457	178	80	edelweiss	edelweiss	PROPN
easat-1457	178	81	applied	apply	VERB
easat-1457	178	82	science	science	NOUN
easat-1457	178	83	and	and	CCONJ
easat-1457	178	84	technology	technology	NOUN
easat-1457	178	85	issn	issn	PROPN
easat-1457	178	86	:	:	PUNCT
easat-1457	178	87	2576	2576	NUM
easat-1457	178	88	-	-	SYM
easat-1457	178	89	8484	8484	NUM
easat-1457	178	90	vol	vol	NOUN
easat-1457	178	91	.	.	PROPN
easat-1457	178	92	8	8	NUM
easat-1457	178	93	,	,	PUNCT
easat-1457	178	94	no	no	INTJ
easat-1457	178	95	.	.	NOUN
easat-1457	178	96	4	4	NUM
easat-1457	178	97	:	:	PUNCT
easat-1457	178	98	570	570	NUM
easat-1457	178	99	-	-	SYM
easat-1457	178	100	582	582	NUM
easat-1457	178	101	,	,	PUNCT
easat-1457	178	102	2024	2024	NUM
easat-1457	178	103	doi	doi	NOUN
easat-1457	178	104	:	:	PUNCT
easat-1457	178	105	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	178	106	©	©	ADP
easat-1457	178	107	2024	2024	NUM
easat-1457	178	108	by	by	ADP
easat-1457	178	109	the	the	DET
easat-1457	178	110	authors	author	NOUN
easat-1457	178	111	;	;	PUNCT
easat-1457	178	112	licensee	licensee	PROPN
easat-1457	178	113	learning	learn	VERB
easat-1457	178	114	gate	gate	PROPN
easat-1457	178	115	aspect	aspect	NOUN
easat-1457	178	116	and	and	CCONJ
easat-1457	178	117	service	service	NOUN
easat-1457	178	118	recovery	recovery	NOUN
easat-1457	178	119	strategy	strategy	NOUN
easat-1457	178	120	(	(	PUNCT
easat-1457	178	121	δ	δ	PROPN
easat-1457	178	122	chi	chi	ADJ
easat-1457	178	123	-	-	PUNCT
easat-1457	178	124	square	square	ADJ
easat-1457	178	125	/	/	SYM
easat-1457	178	126	df	df	NOUN
easat-1457	178	127	=	=	PUNCT
easat-1457	178	128	.133	.133	NUM
easat-1457	178	129	,	,	PUNCT
easat-1457	178	130	p	p	X
easat-1457	178	131	=	=	NOUN
easat-1457	178	132	.716	.716	NUM
easat-1457	178	133	)	)	PUNCT
easat-1457	178	134	,	,	PUNCT
easat-1457	178	135	and	and	CCONJ
easat-1457	178	136	the	the	DET
easat-1457	178	137	brand	brand	NOUN
easat-1457	178	138	image	image	NOUN
easat-1457	178	139	of	of	ADP
easat-1457	178	140	usability	usability	NOUN
easat-1457	178	141	and	and	CCONJ
easat-1457	178	142	service	service	NOUN
easat-1457	178	143	recovery	recovery	NOUN
easat-1457	178	144	strategy	strategy	NOUN
easat-1457	178	145	(	(	PUNCT
easat-1457	178	146	δ	δ	PROPN
easat-1457	178	147	chi	chi	ADJ
easat-1457	178	148	-	-	PUNCT
easat-1457	178	149	square	square	ADJ
easat-1457	178	150	/	/	SYM
easat-1457	178	151	df	df	NOUN
easat-1457	178	152	=	=	PUNCT
easat-1457	178	153	.148	.148	NUM
easat-1457	178	154	,	,	PUNCT
easat-1457	178	155	p	p	X
easat-1457	178	156	=	=	NOUN
easat-1457	178	157	.701	.701	NUM
easat-1457	178	158	)	)	PUNCT
easat-1457	178	159	.	.	PUNCT
easat-1457	179	1	furthermore	furthermore	ADV
easat-1457	179	2	,	,	PUNCT
easat-1457	179	3	gender	gender	NOUN
easat-1457	179	4	did	do	AUX
easat-1457	179	5	not	not	PART
easat-1457	179	6	moderate	moderate	VERB
easat-1457	179	7	the	the	DET
easat-1457	179	8	relationship	relationship	NOUN
easat-1457	179	9	between	between	ADP
easat-1457	179	10	service	service	NOUN
easat-1457	179	11	recovery	recovery	NOUN
easat-1457	179	12	strategy	strategy	NOUN
easat-1457	179	13	and	and	CCONJ
easat-1457	179	14	customer	customer	NOUN
easat-1457	179	15	satisfaction	satisfaction	NOUN
easat-1457	179	16	(	(	PUNCT
easat-1457	179	17	δ	δ	PROPN
easat-1457	179	18	chi	chi	ADJ
easat-1457	179	19	-	-	PUNCT
easat-1457	179	20	square	square	ADJ
easat-1457	179	21	/	/	SYM
easat-1457	179	22	df	df	NOUN
easat-1457	179	23	=	=	SYM
easat-1457	179	24	.036	.036	NUM
easat-1457	179	25	,	,	PUNCT
easat-1457	179	26	p	p	X
easat-1457	179	27	=	=	NOUN
easat-1457	179	28	.850	.850	NUM
easat-1457	179	29	)	)	PUNCT
easat-1457	179	30	.	.	PUNCT
easat-1457	180	1	the	the	DET
easat-1457	180	2	overall	overall	ADJ
easat-1457	180	3	model	model	NOUN
easat-1457	180	4	fit	fit	ADJ
easat-1457	180	5	indices	index	NOUN
easat-1457	180	6	across	across	ADP
easat-1457	180	7	groups	group	NOUN
easat-1457	180	8	were	be	AUX
easat-1457	180	9	as	as	SCONJ
easat-1457	180	10	follows	follow	VERB
easat-1457	180	11	:	:	PUNCT
easat-1457	180	12	chi	chi	ADJ
easat-1457	180	13	-	-	PUNCT
easat-1457	180	14	square	square	NOUN
easat-1457	180	15	=	=	SYM
easat-1457	180	16	3150	3150	NUM
easat-1457	180	17	,	,	PUNCT
easat-1457	180	18	degrees	degree	NOUN
easat-1457	180	19	of	of	ADP
easat-1457	180	20	freedom	freedom	NOUN
easat-1457	180	21	=	=	SYM
easat-1457	180	22	1518	1518	NUM
easat-1457	180	23	,	,	PUNCT
easat-1457	180	24	p	p	X
easat-1457	180	25	<	<	X
easat-1457	180	26	.000	.000	NUM
easat-1457	180	27	,	,	PUNCT
easat-1457	180	28	cfi	cfi	PROPN
easat-1457	180	29	=	=	PUNCT
easat-1457	180	30	.931	.931	NUM
easat-1457	180	31	,	,	PUNCT
easat-1457	180	32	ifi	ifi	PROPN
easat-1457	180	33	=	=	PUNCT
easat-1457	180	34	.931	.931	NUM
easat-1457	180	35	,	,	PUNCT
easat-1457	180	36	and	and	CCONJ
easat-1457	180	37	rmsea	rmsea	NOUN
easat-1457	180	38	=	=	SYM
easat-1457	180	39	.046	.046	NUM
easat-1457	180	40	.	.	PUNCT
easat-1457	181	1	these	these	DET
easat-1457	181	2	results	result	NOUN
easat-1457	181	3	indicate	indicate	VERB
easat-1457	181	4	that	that	SCONJ
easat-1457	181	5	gender	gender	NOUN
easat-1457	181	6	does	do	AUX
easat-1457	181	7	not	not	PART
easat-1457	181	8	significantly	significantly	ADV
easat-1457	181	9	affect	affect	VERB
easat-1457	181	10	the	the	DET
easat-1457	181	11	examined	examine	VERB
easat-1457	181	12	relationships	relationship	NOUN
easat-1457	181	13	in	in	ADP
easat-1457	181	14	this	this	DET
easat-1457	181	15	study	study	NOUN
easat-1457	181	16	.	.	PUNCT
easat-1457	182	1	in	in	ADP
easat-1457	182	2	the	the	DET
easat-1457	182	3	income	income	NOUN
easat-1457	182	4	analysis	analysis	NOUN
easat-1457	182	5	as	as	ADP
easat-1457	182	6	a	a	DET
easat-1457	182	7	moderating	moderate	VERB
easat-1457	182	8	variable	variable	NOUN
easat-1457	182	9	,	,	PUNCT
easat-1457	182	10	data	datum	NOUN
easat-1457	182	11	revealed	reveal	VERB
easat-1457	182	12	that	that	SCONJ
easat-1457	182	13	362	362	NUM
easat-1457	182	14	participants	participant	NOUN
easat-1457	182	15	had	have	VERB
easat-1457	182	16	a	a	DET
easat-1457	182	17	monthly	monthly	ADJ
easat-1457	182	18	income	income	NOUN
easat-1457	182	19	of	of	ADP
easat-1457	182	20	less	less	ADJ
easat-1457	182	21	than	than	ADP
easat-1457	182	22	35,000	35,000	NUM
easat-1457	182	23	baht	baht	NOUN
easat-1457	182	24	,	,	PUNCT
easat-1457	182	25	while	while	SCONJ
easat-1457	182	26	238	238	NUM
easat-1457	182	27	participants	participant	NOUN
easat-1457	182	28	had	have	VERB
easat-1457	182	29	a	a	DET
easat-1457	182	30	monthly	monthly	ADJ
easat-1457	182	31	income	income	NOUN
easat-1457	182	32	greater	great	ADJ
easat-1457	182	33	than	than	ADP
easat-1457	182	34	35,000	35,000	NUM
easat-1457	182	35	baht	baht	NOUN
easat-1457	182	36	.	.	PUNCT
easat-1457	183	1	the	the	DET
easat-1457	183	2	results	result	NOUN
easat-1457	183	3	from	from	ADP
easat-1457	183	4	the	the	DET
easat-1457	183	5	two	two	NUM
easat-1457	183	6	-	-	PUNCT
easat-1457	183	7	group	group	NOUN
easat-1457	183	8	analysis	analysis	NOUN
easat-1457	183	9	are	be	AUX
easat-1457	183	10	summarised	summarise	VERB
easat-1457	183	11	in	in	ADP
easat-1457	183	12	table	table	NOUN
easat-1457	183	13	3	3	NUM
easat-1457	183	14	.	.	PUNCT
easat-1457	183	15	table	table	NOUN
easat-1457	183	16	3	3	NUM
easat-1457	183	17	.	.	PUNCT
easat-1457	184	1	analysis	analysis	NOUN
easat-1457	184	2	of	of	ADP
easat-1457	184	3	the	the	DET
easat-1457	184	4	moderating	moderate	VERB
easat-1457	184	5	effect	effect	NOUN
easat-1457	184	6	of	of	ADP
easat-1457	184	7	income	income	NOUN
easat-1457	184	8	.	.	PUNCT
easat-1457	185	1	relationship	relationship	NOUN
easat-1457	185	2	low	low	ADJ
easat-1457	185	3	income	income	PROPN
easat-1457	185	4	high	high	ADJ
easat-1457	185	5	income	income	NOUN
easat-1457	185	6	group	group	NOUN
easat-1457	185	7	different	different	PROPN
easat-1457	185	8	sig	sig	PROPN
easat-1457	185	9	.	.	PUNCT
easat-1457	186	1	standardized	standardize	VERB
easat-1457	186	2	estimates	estimate	NOUN
easat-1457	186	3	(	(	PUNCT
easat-1457	186	4	t	t	NOUN
easat-1457	186	5	-	-	PUNCT
easat-1457	186	6	value	value	NOUN
easat-1457	186	7	)	)	PUNCT
easat-1457	186	8	standardized	standardized	ADJ
easat-1457	186	9	estimates	estimate	NOUN
easat-1457	186	10	(	(	PUNCT
easat-1457	186	11	t	t	NOUN
easat-1457	186	12	-	-	PUNCT
easat-1457	186	13	value	value	NOUN
easat-1457	186	14	)	)	PUNCT
easat-1457	186	15	(	(	PUNCT
easat-1457	186	16	δ	δ	PROPN
easat-1457	186	17	chi	chi	NOUN
easat-1457	186	18	square/	square/	NUM
easat-1457	186	19	degree	degree	NOUN
easat-1457	186	20	of	of	ADP
easat-1457	186	21	freedom	freedom	NOUN
easat-1457	186	22	)	)	PUNCT
easat-1457	186	23	ei	ei	X
easat-1457	186	24	-------	-------	PUNCT
easat-1457	186	25	>	>	X
easat-1457	186	26	srs	srs	PROPN
easat-1457	186	27	0.249	0.249	NUM
easat-1457	186	28	(	(	PUNCT
easat-1457	186	29	2.241	2.241	NUM
easat-1457	186	30	)	)	PUNCT
easat-1457	186	31	*	*	VERB
easat-1457	186	32	-0.117	-0.117	PUNCT
easat-1457	186	33	(	(	PUNCT
easat-1457	186	34	-.352	-.352	NOUN
easat-1457	186	35	)	)	PUNCT
easat-1457	186	36	1.687	1.687	NUM
easat-1457	186	37	0.194	0.194	NUM
easat-1457	186	38	sy	sy	PROPN
easat-1457	186	39	-------	-------	PROPN
easat-1457	186	40	>	>	X
easat-1457	186	41	srs	srs	PROPN
easat-1457	186	42	0.096	0.096	NUM
easat-1457	186	43	(	(	PUNCT
easat-1457	186	44	1.826	1.826	NUM
easat-1457	186	45	)	)	PUNCT
easat-1457	186	46	1.826	1.826	NUM
easat-1457	186	47	(	(	PUNCT
easat-1457	186	48	1.688	1.688	NUM
easat-1457	186	49	)	)	PUNCT
easat-1457	186	50	9.814	9.814	NUM
easat-1457	186	51	0.002	0.002	NUM
easat-1457	186	52	soi	soi	NOUN
easat-1457	186	53	-------	-------	PUNCT
easat-1457	186	54	>	>	X
easat-1457	186	55	srs	srs	PROPN
easat-1457	186	56	0.040	0.040	NUM
easat-1457	186	57	(	(	PUNCT
easat-1457	186	58	.466	.466	NUM
easat-1457	186	59	)	)	PUNCT
easat-1457	186	60	-1.293	-1.293	NOUN
easat-1457	186	61	(	(	PUNCT
easat-1457	186	62	-1.498	-1.498	NOUN
easat-1457	186	63	)	)	PUNCT
easat-1457	186	64	8.528	8.528	NUM
easat-1457	186	65	0.003	0.003	NUM
easat-1457	186	66	fi	fi	NOUN
easat-1457	186	67	-------	-------	PROPN
easat-1457	186	68	>	>	X
easat-1457	186	69	srs	srs	PROPN
easat-1457	186	70	0.096	0.096	NUM
easat-1457	186	71	(	(	PUNCT
easat-1457	186	72	.900	.900	NUM
easat-1457	186	73	)	)	PUNCT
easat-1457	186	74	0.586	0.586	NUM
easat-1457	186	75	(	(	PUNCT
easat-1457	186	76	.056	.056	NUM
easat-1457	186	77	)	)	PUNCT
easat-1457	186	78	3.517	3.517	NUM
easat-1457	186	79	0.061	0.061	NUM
easat-1457	186	80	srs	srs	PROPN
easat-1457	186	81	-------	-------	PROPN
easat-1457	186	82	>	>	X
easat-1457	186	83	sat	sit	VERB
easat-1457	186	84	1.142	1.142	NUM
easat-1457	186	85	(	(	PUNCT
easat-1457	186	86	17.122	17.122	NUM
easat-1457	186	87	)	)	PUNCT
easat-1457	186	88	*	*	PUNCT
easat-1457	187	1	*	*	PUNCT
easat-1457	187	2	*	*	X
easat-1457	187	3	0.907	0.907	NUM
easat-1457	187	4	(	(	PUNCT
easat-1457	187	5	14.853	14.853	NUM
easat-1457	187	6	)	)	PUNCT
easat-1457	187	7	*	*	PUNCT
easat-1457	188	1	*	*	PUNCT
easat-1457	188	2	*	*	PUNCT
easat-1457	188	3	6.766	6.766	NUM
easat-1457	188	4	0.009	0.009	NUM
easat-1457	188	5	in	in	ADP
easat-1457	188	6	examining	examine	VERB
easat-1457	188	7	the	the	DET
easat-1457	188	8	influence	influence	NOUN
easat-1457	188	9	of	of	ADP
easat-1457	188	10	income	income	NOUN
easat-1457	188	11	as	as	ADP
easat-1457	188	12	a	a	DET
easat-1457	188	13	moderating	moderate	VERB
easat-1457	188	14	variable	variable	NOUN
easat-1457	188	15	was	be	AUX
easat-1457	188	16	found	find	VERB
easat-1457	188	17	that	that	SCONJ
easat-1457	188	18	income	income	NOUN
easat-1457	188	19	did	do	AUX
easat-1457	188	20	not	not	PART
easat-1457	188	21	significantly	significantly	ADV
easat-1457	188	22	moderate	moderate	VERB
easat-1457	188	23	the	the	DET
easat-1457	188	24	relationship	relationship	NOUN
easat-1457	188	25	between	between	ADP
easat-1457	188	26	brand	brand	NOUN
easat-1457	188	27	image	image	NOUN
easat-1457	188	28	related	relate	VERB
easat-1457	188	29	to	to	ADP
easat-1457	188	30	experience	experience	NOUN
easat-1457	188	31	and	and	CCONJ
easat-1457	188	32	service	service	NOUN
easat-1457	188	33	recovery	recovery	NOUN
easat-1457	188	34	strategy	strategy	NOUN
easat-1457	188	35	,	,	PUNCT
easat-1457	188	36	as	as	SCONJ
easat-1457	188	37	indicated	indicate	VERB
easat-1457	188	38	by	by	ADP
easat-1457	188	39	the	the	DET
easat-1457	188	40	change	change	NOUN
easat-1457	188	41	in	in	ADP
easat-1457	188	42	chi	chi	ADJ
easat-1457	188	43	-	-	PUNCT
easat-1457	188	44	square	square	NOUN
easat-1457	188	45	divided	divide	VERB
easat-1457	188	46	by	by	ADP
easat-1457	188	47	degrees	degree	NOUN
easat-1457	188	48	of	of	ADP
easat-1457	188	49	freedom	freedom	NOUN
easat-1457	188	50	,	,	PUNCT
easat-1457	188	51	which	which	PRON
easat-1457	188	52	was	be	AUX
easat-1457	188	53	not	not	PART
easat-1457	188	54	statistically	statistically	ADV
easat-1457	188	55	significant	significant	ADJ
easat-1457	188	56	(	(	PUNCT
easat-1457	188	57	δ	δ	PROPN
easat-1457	188	58	chi	chi	ADJ
easat-1457	188	59	-	-	PUNCT
easat-1457	188	60	square	square	ADJ
easat-1457	188	61	/	/	SYM
easat-1457	188	62	df	df	NOUN
easat-1457	188	63	=	=	SYM
easat-1457	188	64	1.687	1.687	NUM
easat-1457	188	65	,	,	PUNCT
easat-1457	188	66	p	p	X
easat-1457	188	67	=	=	NOUN
easat-1457	188	68	.194	.194	NUM
easat-1457	188	69	)	)	PUNCT
easat-1457	188	70	.	.	PUNCT
easat-1457	189	1	similarly	similarly	ADV
easat-1457	189	2	,	,	PUNCT
easat-1457	189	3	income	income	NOUN
easat-1457	189	4	did	do	AUX
easat-1457	189	5	not	not	PART
easat-1457	189	6	significantly	significantly	ADV
easat-1457	189	7	moderate	moderate	VERB
easat-1457	189	8	the	the	DET
easat-1457	189	9	relationship	relationship	NOUN
easat-1457	189	10	between	between	ADP
easat-1457	189	11	brand	brand	NOUN
easat-1457	189	12	image	image	NOUN
easat-1457	189	13	related	relate	VERB
easat-1457	189	14	to	to	ADP
easat-1457	189	15	usability	usability	NOUN
easat-1457	189	16	and	and	CCONJ
easat-1457	189	17	service	service	NOUN
easat-1457	189	18	recovery	recovery	NOUN
easat-1457	189	19	strategy	strategy	NOUN
easat-1457	189	20	(	(	PUNCT
easat-1457	189	21	δ	δ	PROPN
easat-1457	189	22	chisquare	chisquare	PROPN
easat-1457	189	23	/	/	SYM
easat-1457	189	24	df	df	PROPN
easat-1457	189	25	=	=	SYM
easat-1457	189	26	3.517	3.517	NUM
easat-1457	189	27	,	,	PUNCT
easat-1457	189	28	p	p	X
easat-1457	189	29	=	=	NOUN
easat-1457	189	30	.061	.061	NUM
easat-1457	189	31	)	)	PUNCT
easat-1457	189	32	.	.	PUNCT
easat-1457	190	1	however	however	ADV
easat-1457	190	2	,	,	PUNCT
easat-1457	190	3	income	income	NOUN
easat-1457	190	4	was	be	AUX
easat-1457	190	5	found	find	VERB
easat-1457	190	6	to	to	PART
easat-1457	190	7	significantly	significantly	ADV
easat-1457	190	8	moderate	moderate	VERB
easat-1457	190	9	the	the	DET
easat-1457	190	10	relationship	relationship	NOUN
easat-1457	190	11	between	between	ADP
easat-1457	190	12	brand	brand	NOUN
easat-1457	190	13	image	image	NOUN
easat-1457	190	14	related	relate	VERB
easat-1457	190	15	to	to	ADP
easat-1457	190	16	symbols	symbol	NOUN
easat-1457	190	17	and	and	CCONJ
easat-1457	190	18	service	service	NOUN
easat-1457	190	19	recovery	recovery	NOUN
easat-1457	190	20	strategy	strategy	NOUN
easat-1457	190	21	(	(	PUNCT
easat-1457	190	22	δ	δ	PROPN
easat-1457	190	23	chi	chi	ADJ
easat-1457	190	24	-	-	PUNCT
easat-1457	190	25	square	square	ADJ
easat-1457	190	26	/	/	SYM
easat-1457	190	27	df	df	NOUN
easat-1457	190	28	=	=	NUM
easat-1457	190	29	9.814	9.814	NUM
easat-1457	190	30	,	,	PUNCT
easat-1457	190	31	p	p	X
easat-1457	190	32	=	=	NOUN
easat-1457	190	33	.002	.002	NUM
easat-1457	190	34	)	)	PUNCT
easat-1457	190	35	as	as	ADV
easat-1457	190	36	well	well	ADV
easat-1457	190	37	as	as	ADP
easat-1457	190	38	the	the	DET
easat-1457	190	39	relationship	relationship	NOUN
easat-1457	190	40	between	between	ADP
easat-1457	190	41	brand	brand	NOUN
easat-1457	190	42	image	image	NOUN
easat-1457	190	43	related	relate	VERB
easat-1457	190	44	to	to	ADP
easat-1457	190	45	social	social	ADJ
easat-1457	190	46	aspects	aspect	NOUN
easat-1457	190	47	and	and	CCONJ
easat-1457	190	48	service	service	NOUN
easat-1457	190	49	recovery	recovery	NOUN
easat-1457	190	50	strategy	strategy	NOUN
easat-1457	190	51	(	(	PUNCT
easat-1457	190	52	δ	δ	PROPN
easat-1457	190	53	chi	chi	ADJ
easat-1457	190	54	-	-	PUNCT
easat-1457	190	55	square	square	ADJ
easat-1457	190	56	/	/	SYM
easat-1457	190	57	df	df	NOUN
easat-1457	190	58	=	=	NUM
easat-1457	190	59	8.528	8.528	NUM
easat-1457	190	60	,	,	PUNCT
easat-1457	190	61	p	p	X
easat-1457	190	62	=	=	NOUN
easat-1457	190	63	.003	.003	NUM
easat-1457	190	64	)	)	PUNCT
easat-1457	190	65	.	.	PUNCT
easat-1457	191	1	additionally	additionally	ADV
easat-1457	191	2	,	,	PUNCT
easat-1457	191	3	income	income	NOUN
easat-1457	191	4	significantly	significantly	ADV
easat-1457	191	5	moderated	moderate	VERB
easat-1457	191	6	the	the	DET
easat-1457	191	7	relationship	relationship	NOUN
easat-1457	191	8	between	between	ADP
easat-1457	191	9	service	service	NOUN
easat-1457	191	10	recovery	recovery	NOUN
easat-1457	191	11	strategy	strategy	NOUN
easat-1457	191	12	and	and	CCONJ
easat-1457	191	13	customer	customer	NOUN
easat-1457	191	14	satisfaction	satisfaction	NOUN
easat-1457	191	15	(	(	PUNCT
easat-1457	191	16	δ	δ	PROPN
easat-1457	191	17	chi	chi	ADJ
easat-1457	191	18	-	-	PUNCT
easat-1457	191	19	square	square	ADJ
easat-1457	191	20	/	/	SYM
easat-1457	191	21	df	df	NOUN
easat-1457	191	22	=	=	SYM
easat-1457	191	23	6.766	6.766	NUM
easat-1457	191	24	,	,	PUNCT
easat-1457	191	25	p	p	X
easat-1457	191	26	=	=	NOUN
easat-1457	191	27	.009	.009	NUM
easat-1457	191	28	)	)	PUNCT
easat-1457	191	29	.	.	PUNCT
easat-1457	192	1	the	the	DET
easat-1457	192	2	model	model	NOUN
easat-1457	192	3	fit	fit	ADJ
easat-1457	192	4	indices	index	NOUN
easat-1457	192	5	for	for	ADP
easat-1457	192	6	the	the	DET
easat-1457	192	7	analysis	analysis	NOUN
easat-1457	192	8	across	across	ADP
easat-1457	192	9	groups	group	NOUN
easat-1457	192	10	were	be	AUX
easat-1457	192	11	as	as	SCONJ
easat-1457	192	12	follows	follow	VERB
easat-1457	192	13	:	:	PUNCT
easat-1457	192	14	chi	chi	ADJ
easat-1457	192	15	-	-	PUNCT
easat-1457	192	16	square	square	NOUN
easat-1457	192	17	=	=	SYM
easat-1457	192	18	3044	3044	NUM
easat-1457	192	19	,	,	PUNCT
easat-1457	192	20	degrees	degree	NOUN
easat-1457	192	21	of	of	ADP
easat-1457	192	22	freedom	freedom	NOUN
easat-1457	192	23	=	=	SYM
easat-1457	192	24	1518	1518	NUM
easat-1457	192	25	,	,	PUNCT
easat-1457	192	26	p	p	X
easat-1457	192	27	<	<	X
easat-1457	192	28	.000	.000	NUM
easat-1457	192	29	,	,	PUNCT
easat-1457	192	30	cfi	cfi	NOUN
easat-1457	192	31	=	=	PUNCT
easat-1457	192	32	.936	.936	PROPN
easat-1457	192	33	,	,	PUNCT
easat-1457	192	34	ifi	ifi	PROPN
easat-1457	192	35	=	=	PROPN
easat-1457	192	36	.937	.937	NUM
easat-1457	192	37	,	,	PUNCT
easat-1457	192	38	and	and	CCONJ
easat-1457	192	39	rmsea	rmsea	NOUN
easat-1457	192	40	=	=	NOUN
easat-1457	192	41	.041	.041	NUM
easat-1457	192	42	.	.	PUNCT
easat-1457	193	1	the	the	DET
easat-1457	193	2	moderating	moderate	VERB
easat-1457	193	3	effect	effect	NOUN
easat-1457	193	4	of	of	ADP
easat-1457	193	5	income	income	NOUN
easat-1457	193	6	on	on	ADP
easat-1457	193	7	the	the	DET
easat-1457	193	8	relationships	relationship	NOUN
easat-1457	193	9	was	be	AUX
easat-1457	193	10	notably	notably	ADV
easat-1457	193	11	significant	significant	ADJ
easat-1457	193	12	for	for	ADP
easat-1457	193	13	brand	brand	NOUN
easat-1457	193	14	image	image	NOUN
easat-1457	193	15	related	relate	VERB
easat-1457	193	16	to	to	ADP
easat-1457	193	17	symbols	symbol	NOUN
easat-1457	193	18	and	and	CCONJ
easat-1457	193	19	social	social	ADJ
easat-1457	193	20	aspects	aspect	NOUN
easat-1457	193	21	,	,	PUNCT
easat-1457	193	22	with	with	ADP
easat-1457	193	23	lower	low	ADJ
easat-1457	193	24	income	income	NOUN
easat-1457	193	25	groups	group	NOUN
easat-1457	193	26	exhibiting	exhibit	VERB
easat-1457	193	27	lower	low	ADJ
easat-1457	193	28	beta	beta	ADJ
easat-1457	193	29	coefficients	coefficient	NOUN
easat-1457	193	30	compared	compare	VERB
easat-1457	193	31	to	to	ADP
easat-1457	193	32	higher	high	ADJ
easat-1457	193	33	income	income	NOUN
easat-1457	193	34	groups	group	NOUN
easat-1457	193	35	,	,	PUNCT
easat-1457	193	36	with	with	ADP
easat-1457	193	37	coefficients	coefficient	NOUN
easat-1457	193	38	of	of	ADP
easat-1457	193	39	.096	.096	NUM
easat-1457	193	40	and	and	CCONJ
easat-1457	193	41	.040	.040	NUM
easat-1457	193	42	,	,	PUNCT
easat-1457	193	43	and	and	CCONJ
easat-1457	193	44	t	t	PROPN
easat-1457	193	45	-	-	PUNCT
easat-1457	193	46	statistics	statistic	NOUN
easat-1457	193	47	of	of	ADP
easat-1457	193	48	1.826	1.826	NUM
easat-1457	193	49	and	and	CCONJ
easat-1457	193	50	.466	.466	NUM
easat-1457	193	51	,	,	PUNCT
easat-1457	193	52	respectively	respectively	ADV
easat-1457	193	53	.	.	PUNCT
easat-1457	194	1	in	in	ADP
easat-1457	194	2	comparison	comparison	NOUN
easat-1457	194	3	,	,	PUNCT
easat-1457	194	4	higher	high	ADJ
easat-1457	194	5	income	income	NOUN
easat-1457	194	6	groups	group	NOUN
easat-1457	194	7	had	have	VERB
easat-1457	194	8	beta	beta	ADJ
easat-1457	194	9	coefficients	coefficient	NOUN
easat-1457	194	10	of	of	ADP
easat-1457	194	11	1.862	1.862	NUM
easat-1457	194	12	and	and	CCONJ
easat-1457	194	13	-1.293	-1.293	NOUN
easat-1457	194	14	and	and	CCONJ
easat-1457	194	15	tstatistics	tstatistic	NOUN
easat-1457	194	16	of	of	ADP
easat-1457	194	17	1.688	1.688	NUM
easat-1457	194	18	and	and	CCONJ
easat-1457	194	19	-1.498	-1.498	NOUN
easat-1457	194	20	,	,	PUNCT
easat-1457	194	21	respectively	respectively	ADV
easat-1457	194	22	.	.	PUNCT
easat-1457	195	1	additionally	additionally	ADV
easat-1457	195	2	,	,	PUNCT
easat-1457	195	3	income	income	NOUN
easat-1457	195	4	significantly	significantly	ADV
easat-1457	195	5	influenced	influence	VERB
easat-1457	195	6	the	the	DET
easat-1457	195	7	relationship	relationship	NOUN
easat-1457	195	8	between	between	ADP
easat-1457	195	9	service	service	NOUN
easat-1457	195	10	recovery	recovery	NOUN
easat-1457	195	11	strategy	strategy	NOUN
easat-1457	195	12	and	and	CCONJ
easat-1457	195	13	customer	customer	NOUN
easat-1457	195	14	satisfaction	satisfaction	NOUN
easat-1457	195	15	,	,	PUNCT
easat-1457	195	16	with	with	ADP
easat-1457	195	17	lower	low	ADJ
easat-1457	195	18	-	-	PUNCT
easat-1457	195	19	income	income	NOUN
easat-1457	195	20	groups	group	NOUN
easat-1457	195	21	showing	show	VERB
easat-1457	195	22	higher	high	ADJ
easat-1457	195	23	beta	beta	ADJ
easat-1457	195	24	coefficients	coefficient	NOUN
easat-1457	195	25	(	(	PUNCT
easat-1457	195	26	1.142	1.142	NUM
easat-1457	195	27	,	,	PUNCT
easat-1457	195	28	t	t	NOUN
easat-1457	195	29	-	-	PUNCT
easat-1457	195	30	statistic	statistic	NOUN
easat-1457	195	31	=	=	SYM
easat-1457	195	32	17.122	17.122	NUM
easat-1457	195	33	)	)	PUNCT
easat-1457	195	34	than	than	ADP
easat-1457	195	35	higher	high	ADJ
easat-1457	195	36	-	-	PUNCT
easat-1457	195	37	income	income	NOUN
easat-1457	195	38	groups	group	NOUN
easat-1457	195	39	(	(	PUNCT
easat-1457	195	40	β	β	X
easat-1457	195	41	=	=	SYM
easat-1457	195	42	.907	.907	NUM
easat-1457	195	43	,	,	PUNCT
easat-1457	195	44	t	t	NOUN
easat-1457	195	45	-	-	PUNCT
easat-1457	195	46	statistic	statistic	NOUN
easat-1457	195	47	=	=	NOUN
easat-1457	195	48	14.853	14.853	NUM
easat-1457	195	49	)	)	PUNCT
easat-1457	195	50	.	.	PUNCT
easat-1457	196	1	4.2	4.2	NUM
easat-1457	196	2	.	.	PUNCT
easat-1457	197	1	the	the	DET
easat-1457	197	2	moderating	moderate	VERB
easat-1457	197	3	effect	effect	NOUN
easat-1457	197	4	of	of	ADP
easat-1457	197	5	area	area	NOUN
easat-1457	197	6	the	the	DET
easat-1457	197	7	data	data	NOUN
easat-1457	197	8	collection	collection	NOUN
easat-1457	197	9	revealed	reveal	VERB
easat-1457	197	10	that	that	SCONJ
easat-1457	197	11	respondents	respondent	NOUN
easat-1457	197	12	from	from	ADP
easat-1457	197	13	bangkok	bangkok	PROPN
easat-1457	197	14	and	and	CCONJ
easat-1457	197	15	the	the	DET
easat-1457	197	16	central	central	ADJ
easat-1457	197	17	region	region	NOUN
easat-1457	197	18	totalled	total	VERB
easat-1457	197	19	184	184	NUM
easat-1457	197	20	samples	sample	NOUN
easat-1457	197	21	,	,	PUNCT
easat-1457	197	22	while	while	SCONJ
easat-1457	197	23	respondents	respondent	NOUN
easat-1457	197	24	from	from	ADP
easat-1457	197	25	other	other	ADJ
easat-1457	197	26	provinces	province	NOUN
easat-1457	197	27	,	,	PUNCT
easat-1457	197	28	including	include	VERB
easat-1457	197	29	the	the	DET
easat-1457	197	30	northern	northern	ADJ
easat-1457	197	31	,	,	PUNCT
easat-1457	197	32	southern	southern	ADJ
easat-1457	197	33	,	,	PUNCT
easat-1457	197	34	and	and	CCONJ
easat-1457	197	35	northeastern	northeastern	ADJ
easat-1457	197	36	regions	region	NOUN
easat-1457	197	37	,	,	PUNCT
easat-1457	197	38	amounted	amount	VERB
easat-1457	197	39	to	to	ADP
easat-1457	197	40	416	416	NUM
easat-1457	197	41	samples	sample	NOUN
easat-1457	197	42	.	.	PUNCT
easat-1457	198	1	the	the	DET
easat-1457	198	2	analysis	analysis	NOUN
easat-1457	198	3	of	of	ADP
easat-1457	198	4	the	the	DET
easat-1457	198	5	moderating	moderate	VERB
easat-1457	198	6	effect	effect	NOUN
easat-1457	198	7	of	of	ADP
easat-1457	198	8	the	the	DET
easat-1457	198	9	area	area	NOUN
easat-1457	198	10	as	as	ADP
easat-1457	198	11	a	a	DET
easat-1457	198	12	variable	variable	NOUN
easat-1457	198	13	,	,	PUNCT
easat-1457	198	14	using	use	VERB
easat-1457	198	15	a	a	DET
easat-1457	198	16	two	two	NUM
easat-1457	198	17	-	-	PUNCT
easat-1457	198	18	group	group	NOUN
easat-1457	198	19	analysis	analysis	NOUN
easat-1457	198	20	,	,	PUNCT
easat-1457	198	21	is	be	AUX
easat-1457	198	22	presented	present	VERB
easat-1457	198	23	in	in	ADP
easat-1457	198	24	table	table	NOUN
easat-1457	198	25	4	4	NUM
easat-1457	198	26	.	.	PUNCT
easat-1457	198	27	577	577	NUM
easat-1457	198	28	edelweiss	edelweiss	PROPN
easat-1457	198	29	applied	apply	VERB
easat-1457	198	30	science	science	NOUN
easat-1457	198	31	and	and	CCONJ
easat-1457	198	32	technology	technology	NOUN
easat-1457	198	33	issn	issn	PROPN
easat-1457	198	34	:	:	PUNCT
easat-1457	198	35	2576	2576	NUM
easat-1457	198	36	-	-	SYM
easat-1457	198	37	8484	8484	NUM
easat-1457	198	38	vol	vol	NOUN
easat-1457	198	39	.	.	PROPN
easat-1457	198	40	8	8	NUM
easat-1457	198	41	,	,	PUNCT
easat-1457	198	42	no	no	INTJ
easat-1457	198	43	.	.	NOUN
easat-1457	199	1	4	4	NUM
easat-1457	199	2	:	:	PUNCT
easat-1457	199	3	570	570	NUM
easat-1457	199	4	-	-	SYM
easat-1457	199	5	582	582	NUM
easat-1457	199	6	,	,	PUNCT
easat-1457	199	7	2024	2024	NUM
easat-1457	199	8	doi	doi	NOUN
easat-1457	199	9	:	:	PUNCT
easat-1457	199	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	199	11	©	©	ADP
easat-1457	199	12	2024	2024	NUM
easat-1457	199	13	by	by	ADP
easat-1457	199	14	the	the	DET
easat-1457	199	15	authors	author	NOUN
easat-1457	199	16	;	;	PUNCT
easat-1457	199	17	licensee	licensee	PROPN
easat-1457	199	18	learning	learn	VERB
easat-1457	199	19	gate	gate	NOUN
easat-1457	199	20	table	table	NOUN
easat-1457	199	21	4	4	NUM
easat-1457	199	22	.	.	PUNCT
easat-1457	200	1	analysis	analysis	NOUN
easat-1457	200	2	of	of	ADP
easat-1457	200	3	the	the	DET
easat-1457	200	4	moderating	moderate	VERB
easat-1457	200	5	effect	effect	NOUN
easat-1457	200	6	of	of	ADP
easat-1457	200	7	area	area	NOUN
easat-1457	200	8	.	.	PUNCT
easat-1457	201	1	relationship	relationship	PROPN
easat-1457	201	2	upc	upc	PROPN
easat-1457	201	3	bkk	bkk	PROPN
easat-1457	201	4	group	group	PROPN
easat-1457	201	5	different	different	PROPN
easat-1457	201	6	sig	sig	PROPN
easat-1457	201	7	.	.	PUNCT
easat-1457	202	1	standardized	standardize	VERB
easat-1457	202	2	estimates	estimate	NOUN
easat-1457	202	3	(	(	PUNCT
easat-1457	202	4	t	t	NOUN
easat-1457	202	5	-	-	PUNCT
easat-1457	202	6	value	value	NOUN
easat-1457	202	7	)	)	PUNCT
easat-1457	202	8	standardized	standardized	ADJ
easat-1457	202	9	estimates	estimate	NOUN
easat-1457	202	10	(	(	PUNCT
easat-1457	202	11	t	t	NOUN
easat-1457	202	12	-	-	PUNCT
easat-1457	202	13	value	value	NOUN
easat-1457	202	14	)	)	PUNCT
easat-1457	202	15	(	(	PUNCT
easat-1457	202	16	δ	δ	PROPN
easat-1457	202	17	chi	chi	NOUN
easat-1457	202	18	square/	square/	NUM
easat-1457	202	19	degree	degree	NOUN
easat-1457	202	20	of	of	ADP
easat-1457	202	21	freedom	freedom	NOUN
easat-1457	202	22	)	)	PUNCT
easat-1457	202	23	ei	ei	X
easat-1457	203	1	-------	-------	PUNCT
easat-1457	203	2	>	>	X
easat-1457	203	3	srs	srs	PROPN
easat-1457	203	4	0.361	0.361	NUM
easat-1457	203	5	(	(	PUNCT
easat-1457	203	6	3.405	3.405	NUM
easat-1457	203	7	)	)	PUNCT
easat-1457	203	8	*	*	PUNCT
easat-1457	204	1	*	*	PUNCT
easat-1457	204	2	*	*	PUNCT
easat-1457	204	3	-7.145	-7.145	PUNCT
easat-1457	204	4	(	(	PUNCT
easat-1457	204	5	-0.375	-0.375	PUNCT
easat-1457	204	6	)	)	PUNCT
easat-1457	204	7	4.185	4.185	NUM
easat-1457	204	8	0.041	0.041	NUM
easat-1457	204	9	sy	sy	PROPN
easat-1457	204	10	-------	-------	PROPN
easat-1457	204	11	>	>	X
easat-1457	204	12	srs	srs	PROPN
easat-1457	204	13	0.392	0.392	NUM
easat-1457	204	14	(	(	PUNCT
easat-1457	204	15	4.526	4.526	NUM
easat-1457	204	16	)	)	PUNCT
easat-1457	204	17	*	*	PUNCT
easat-1457	205	1	*	*	PUNCT
easat-1457	205	2	*	*	X
easat-1457	205	3	1.165	1.165	NUM
easat-1457	205	4	(	(	PUNCT
easat-1457	205	5	0.430	0.430	NUM
easat-1457	205	6	)	)	PUNCT
easat-1457	205	7	0.183	0.183	NUM
easat-1457	205	8	0.669	0.669	NUM
easat-1457	205	9	soi	soi	ADJ
easat-1457	205	10	-------	-------	PROPN
easat-1457	205	11	>	>	X
easat-1457	205	12	srs	srs	PROPN
easat-1457	205	13	-0.326	-0.326	PROPN
easat-1457	205	14	(	(	PUNCT
easat-1457	205	15	-3.340	-3.340	NOUN
easat-1457	205	16	)	)	PUNCT
easat-1457	205	17	*	*	PUNCT
easat-1457	206	1	*	*	PUNCT
easat-1457	206	2	*	*	PUNCT
easat-1457	206	3	-2.032	-2.032	PRON
easat-1457	206	4	(	(	PUNCT
easat-1457	206	5	-0.398	-0.398	X
easat-1457	206	6	)	)	PUNCT
easat-1457	206	7	0.526	0.526	NUM
easat-1457	206	8	0.468	0.468	NUM
easat-1457	206	9	fi	fi	NOUN
easat-1457	206	10	-------	-------	PUNCT
easat-1457	206	11	>	>	X
easat-1457	206	12	srs	srs	PROPN
easat-1457	206	13	0.078	0.078	NUM
easat-1457	206	14	(	(	PUNCT
easat-1457	206	15	0.714	0.714	NUM
easat-1457	206	16	)	)	PUNCT
easat-1457	206	17	9.947	9.947	NUM
easat-1457	206	18	(	(	PUNCT
easat-1457	206	19	0.422	0.422	NUM
easat-1457	206	20	)	)	PUNCT
easat-1457	206	21	3.460	3.460	NUM
easat-1457	206	22	0.063	0.063	NUM
easat-1457	206	23	srs	srs	PROPN
easat-1457	206	24	-------	-------	PUNCT
easat-1457	206	25	>	>	X
easat-1457	206	26	sat	sit	VERB
easat-1457	206	27	1.011	1.011	NUM
easat-1457	206	28	(	(	PUNCT
easat-1457	206	29	19.332	19.332	NUM
easat-1457	206	30	)	)	PUNCT
easat-1457	206	31	*	*	PUNCT
easat-1457	207	1	*	*	PUNCT
easat-1457	207	2	*	*	PUNCT
easat-1457	207	3	0.903	0.903	NUM
easat-1457	207	4	(	(	PUNCT
easat-1457	207	5	12.406	12.406	NUM
easat-1457	207	6	)	)	PUNCT
easat-1457	207	7	*	*	PUNCT
easat-1457	208	1	*	*	PUNCT
easat-1457	208	2	*	*	PUNCT
easat-1457	208	3	1.435	1.435	NUM
easat-1457	208	4	0.231	0.231	NUM
easat-1457	208	5	the	the	DET
easat-1457	208	6	analysis	analysis	NOUN
easat-1457	208	7	of	of	ADP
easat-1457	208	8	the	the	DET
easat-1457	208	9	moderating	moderate	VERB
easat-1457	208	10	effect	effect	NOUN
easat-1457	208	11	of	of	ADP
easat-1457	208	12	the	the	DET
easat-1457	208	13	region	region	NOUN
easat-1457	208	14	revealed	reveal	VERB
easat-1457	208	15	several	several	ADJ
easat-1457	208	16	key	key	ADJ
easat-1457	208	17	findings	finding	NOUN
easat-1457	208	18	.	.	PUNCT
easat-1457	209	1	the	the	DET
easat-1457	209	2	region	region	NOUN
easat-1457	209	3	did	do	AUX
easat-1457	209	4	not	not	PART
easat-1457	209	5	act	act	VERB
easat-1457	209	6	as	as	ADP
easat-1457	209	7	a	a	DET
easat-1457	209	8	moderating	moderate	VERB
easat-1457	209	9	variable	variable	NOUN
easat-1457	209	10	in	in	ADP
easat-1457	209	11	the	the	DET
easat-1457	209	12	relationships	relationship	NOUN
easat-1457	209	13	between	between	ADP
easat-1457	209	14	brand	brand	NOUN
easat-1457	209	15	image	image	NOUN
easat-1457	209	16	(	(	PUNCT
easat-1457	209	17	symbol	symbol	NOUN
easat-1457	209	18	)	)	PUNCT
easat-1457	209	19	,	,	PUNCT
easat-1457	209	20	brand	brand	NOUN
easat-1457	209	21	image	image	NOUN
easat-1457	209	22	(	(	PUNCT
easat-1457	209	23	social	social	ADJ
easat-1457	209	24	)	)	PUNCT
easat-1457	209	25	,	,	PUNCT
easat-1457	209	26	and	and	CCONJ
easat-1457	209	27	brand	brand	NOUN
easat-1457	209	28	image	image	NOUN
easat-1457	209	29	(	(	PUNCT
easat-1457	209	30	usage	usage	NOUN
easat-1457	209	31	)	)	PUNCT
easat-1457	209	32	with	with	ADP
easat-1457	209	33	service	service	NOUN
easat-1457	209	34	compensation	compensation	NOUN
easat-1457	209	35	strategy	strategy	NOUN
easat-1457	209	36	,	,	PUNCT
easat-1457	209	37	as	as	SCONJ
easat-1457	209	38	indicated	indicate	VERB
easat-1457	209	39	by	by	ADP
easat-1457	209	40	the	the	DET
easat-1457	209	41	lack	lack	NOUN
easat-1457	209	42	of	of	ADP
easat-1457	209	43	statistical	statistical	ADJ
easat-1457	209	44	significance	significance	NOUN
easat-1457	209	45	in	in	ADP
easat-1457	209	46	the	the	DET
easat-1457	209	47	change	change	NOUN
easat-1457	209	48	in	in	ADP
easat-1457	209	49	chi	chi	ADJ
easat-1457	209	50	-	-	PUNCT
easat-1457	209	51	square	square	NOUN
easat-1457	209	52	divided	divide	VERB
easat-1457	209	53	by	by	ADP
easat-1457	209	54	degrees	degree	NOUN
easat-1457	209	55	of	of	ADP
easat-1457	209	56	freedom	freedom	NOUN
easat-1457	209	57	(	(	PUNCT
easat-1457	209	58	δ	δ	PROPN
easat-1457	209	59	chi	chi	ADJ
easat-1457	209	60	-	-	PUNCT
easat-1457	209	61	square	square	ADJ
easat-1457	209	62	/	/	SYM
easat-1457	209	63	df	df	NOUN
easat-1457	209	64	=	=	SYM
easat-1457	209	65	.181	.181	NUM
easat-1457	209	66	,	,	PUNCT
easat-1457	209	67	p	p	X
easat-1457	209	68	=	=	X
easat-1457	209	69	.669	.669	NUM
easat-1457	209	70	;	;	PUNCT
easat-1457	209	71	δ	δ	PROPN
easat-1457	209	72	chi	chi	ADJ
easat-1457	209	73	-	-	PUNCT
easat-1457	209	74	square	square	ADJ
easat-1457	209	75	/	/	SYM
easat-1457	209	76	df	df	NOUN
easat-1457	209	77	=	=	PUNCT
easat-1457	209	78	.526	.526	NUM
easat-1457	209	79	,	,	PUNCT
easat-1457	209	80	p	p	X
easat-1457	209	81	=	=	SYM
easat-1457	209	82	.468	.468	NUM
easat-1457	209	83	;	;	PUNCT
easat-1457	209	84	δ	δ	PROPN
easat-1457	209	85	chi	chi	ADJ
easat-1457	209	86	-	-	PUNCT
easat-1457	209	87	square	square	ADJ
easat-1457	209	88	/	/	SYM
easat-1457	209	89	df	df	NOUN
easat-1457	209	90	=	=	NUM
easat-1457	209	91	3.460	3.460	NUM
easat-1457	209	92	,	,	PUNCT
easat-1457	209	93	p	p	X
easat-1457	209	94	=	=	NOUN
easat-1457	209	95	.063	.063	NUM
easat-1457	209	96	,	,	PUNCT
easat-1457	209	97	respectively	respectively	ADV
easat-1457	209	98	)	)	PUNCT
easat-1457	209	99	.	.	PUNCT
easat-1457	210	1	additionally	additionally	ADV
easat-1457	210	2	,	,	PUNCT
easat-1457	210	3	the	the	DET
easat-1457	210	4	region	region	NOUN
easat-1457	210	5	did	do	AUX
easat-1457	210	6	not	not	PART
easat-1457	210	7	moderate	moderate	VERB
easat-1457	210	8	the	the	DET
easat-1457	210	9	relationship	relationship	NOUN
easat-1457	210	10	between	between	ADP
easat-1457	210	11	service	service	NOUN
easat-1457	210	12	compensation	compensation	NOUN
easat-1457	210	13	strategy	strategy	NOUN
easat-1457	210	14	and	and	CCONJ
easat-1457	210	15	satisfaction	satisfaction	NOUN
easat-1457	210	16	(	(	PUNCT
easat-1457	210	17	δ	δ	PROPN
easat-1457	210	18	chisquare	chisquare	PROPN
easat-1457	210	19	/	/	SYM
easat-1457	210	20	df	df	PROPN
easat-1457	210	21	=	=	SYM
easat-1457	210	22	1.435	1.435	NUM
easat-1457	210	23	,	,	PUNCT
easat-1457	210	24	p	p	X
easat-1457	210	25	=	=	NOUN
easat-1457	210	26	.231	.231	NUM
easat-1457	210	27	)	)	PUNCT
easat-1457	210	28	.	.	PUNCT
easat-1457	211	1	however	however	ADV
easat-1457	211	2	,	,	PUNCT
easat-1457	211	3	the	the	DET
easat-1457	211	4	region	region	NOUN
easat-1457	211	5	was	be	AUX
easat-1457	211	6	found	find	VERB
easat-1457	211	7	to	to	PART
easat-1457	211	8	significantly	significantly	ADV
easat-1457	211	9	moderate	moderate	VERB
easat-1457	211	10	the	the	DET
easat-1457	211	11	relationship	relationship	NOUN
easat-1457	211	12	between	between	ADP
easat-1457	211	13	brand	brand	NOUN
easat-1457	211	14	image	image	NOUN
easat-1457	211	15	(	(	PUNCT
easat-1457	211	16	experience	experience	NOUN
easat-1457	211	17	)	)	PUNCT
easat-1457	211	18	and	and	CCONJ
easat-1457	211	19	service	service	NOUN
easat-1457	211	20	compensation	compensation	NOUN
easat-1457	211	21	strategy	strategy	NOUN
easat-1457	211	22	,	,	PUNCT
easat-1457	211	23	with	with	ADP
easat-1457	211	24	a	a	DET
easat-1457	211	25	statistically	statistically	ADV
easat-1457	211	26	significant	significant	ADJ
easat-1457	211	27	change	change	NOUN
easat-1457	211	28	in	in	ADP
easat-1457	211	29	chi	chi	ADJ
easat-1457	211	30	-	-	PUNCT
easat-1457	211	31	square	square	NOUN
easat-1457	211	32	divided	divide	VERB
easat-1457	211	33	by	by	ADP
easat-1457	211	34	degrees	degree	NOUN
easat-1457	211	35	of	of	ADP
easat-1457	211	36	freedom	freedom	NOUN
easat-1457	211	37	(	(	PUNCT
easat-1457	211	38	δ	δ	PROPN
easat-1457	211	39	chi	chi	ADJ
easat-1457	211	40	-	-	PUNCT
easat-1457	211	41	square	square	ADJ
easat-1457	211	42	/	/	SYM
easat-1457	211	43	pdf	pdf	NOUN
easat-1457	211	44	=	=	PUNCT
easat-1457	211	45	4.185	4.185	NUM
easat-1457	211	46	,	,	PUNCT
easat-1457	211	47	p	p	X
easat-1457	211	48	=	=	NOUN
easat-1457	211	49	.041	.041	NUM
easat-1457	211	50	)	)	PUNCT
easat-1457	211	51	.	.	PUNCT
easat-1457	212	1	the	the	DET
easat-1457	212	2	model	model	NOUN
easat-1457	212	3	fit	fit	ADJ
easat-1457	212	4	indices	index	NOUN
easat-1457	212	5	across	across	ADP
easat-1457	212	6	groups	group	NOUN
easat-1457	212	7	were	be	AUX
easat-1457	212	8	:	:	PUNCT
easat-1457	212	9	chi	chi	ADJ
easat-1457	212	10	-	-	PUNCT
easat-1457	212	11	square	square	ADJ
easat-1457	212	12	=	=	SYM
easat-1457	212	13	3052	3052	NUM
easat-1457	212	14	/	/	SYM
easat-1457	212	15	degree	degree	NOUN
easat-1457	212	16	of	of	ADP
easat-1457	212	17	freedom	freedom	NOUN
easat-1457	212	18	=	=	SYM
easat-1457	212	19	1518	1518	NUM
easat-1457	212	20	,	,	PUNCT
easat-1457	212	21	p	p	X
easat-1457	212	22	<	<	X
easat-1457	212	23	.000	.000	NUM
easat-1457	212	24	,	,	PUNCT
easat-1457	212	25	cfi	cfi	X
easat-1457	212	26	=	=	SYM
easat-1457	212	27	.941	.941	NUM
easat-1457	212	28	,	,	PUNCT
easat-1457	212	29	ifi	ifi	PROPN
easat-1457	212	30	=	=	PUNCT
easat-1457	212	31	.942	.942	NUM
easat-1457	212	32	,	,	PUNCT
easat-1457	212	33	rmsea	rmsea	NOUN
easat-1457	212	34	=	=	SYM
easat-1457	212	35	.041	.041	NUM
easat-1457	212	36	.	.	PUNCT
easat-1457	213	1	specifically	specifically	ADV
easat-1457	213	2	,	,	PUNCT
easat-1457	213	3	the	the	DET
easat-1457	213	4	moderating	moderate	VERB
easat-1457	213	5	effect	effect	NOUN
easat-1457	213	6	was	be	AUX
easat-1457	213	7	positive	positive	ADJ
easat-1457	213	8	for	for	ADP
easat-1457	213	9	respondents	respondent	NOUN
easat-1457	213	10	from	from	ADP
easat-1457	213	11	provincial	provincial	ADJ
easat-1457	213	12	areas	area	NOUN
easat-1457	213	13	,	,	PUNCT
easat-1457	213	14	with	with	ADP
easat-1457	213	15	a	a	DET
easat-1457	213	16	beta	beta	ADJ
easat-1457	213	17	coefficient	coefficient	NOUN
easat-1457	213	18	of	of	ADP
easat-1457	213	19	.361	.361	NUM
easat-1457	213	20	and	and	CCONJ
easat-1457	213	21	a	a	DET
easat-1457	213	22	t	t	NOUN
easat-1457	213	23	-	-	PUNCT
easat-1457	213	24	statistic	statistic	NOUN
easat-1457	213	25	of	of	ADP
easat-1457	213	26	3.405	3.405	NUM
easat-1457	213	27	.	.	PUNCT
easat-1457	214	1	conversely	conversely	ADV
easat-1457	214	2	,	,	PUNCT
easat-1457	214	3	the	the	DET
easat-1457	214	4	beta	beta	ADJ
easat-1457	214	5	coefficient	coefficient	NOUN
easat-1457	214	6	was	be	AUX
easat-1457	214	7	negative	negative	ADJ
easat-1457	214	8	for	for	ADP
easat-1457	214	9	respondents	respondent	NOUN
easat-1457	214	10	from	from	ADP
easat-1457	214	11	bangkok	bangkok	PROPN
easat-1457	214	12	and	and	CCONJ
easat-1457	214	13	the	the	DET
easat-1457	214	14	upc	upc	PROPN
easat-1457	214	15	region	region	NOUN
easat-1457	214	16	at	at	ADP
easat-1457	214	17	-7.145	-7.145	VERB
easat-1457	214	18	,	,	PUNCT
easat-1457	214	19	with	with	ADP
easat-1457	214	20	a	a	DET
easat-1457	214	21	t	t	NOUN
easat-1457	214	22	-	-	PUNCT
easat-1457	214	23	statistic	statistic	NOUN
easat-1457	214	24	of	of	ADP
easat-1457	214	25	-0.375	-0.375	PUNCT
easat-1457	214	26	.	.	PUNCT
easat-1457	215	1	these	these	DET
easat-1457	215	2	findings	finding	NOUN
easat-1457	215	3	suggest	suggest	VERB
easat-1457	215	4	that	that	SCONJ
easat-1457	215	5	the	the	DET
easat-1457	215	6	region	region	NOUN
easat-1457	215	7	significantly	significantly	ADV
easat-1457	215	8	shapes	shape	VERB
easat-1457	215	9	the	the	DET
easat-1457	215	10	relationship	relationship	NOUN
easat-1457	215	11	between	between	ADP
easat-1457	215	12	brand	brand	NOUN
easat-1457	215	13	image	image	NOUN
easat-1457	215	14	(	(	PUNCT
easat-1457	215	15	experience	experience	NOUN
easat-1457	215	16	)	)	PUNCT
easat-1457	215	17	and	and	CCONJ
easat-1457	215	18	service	service	NOUN
easat-1457	215	19	compensation	compensation	NOUN
easat-1457	215	20	strategy	strategy	NOUN
easat-1457	215	21	,	,	PUNCT
easat-1457	215	22	with	with	ADP
easat-1457	215	23	distinct	distinct	ADJ
easat-1457	215	24	impacts	impact	NOUN
easat-1457	215	25	depending	depend	VERB
easat-1457	215	26	on	on	ADP
easat-1457	215	27	the	the	DET
easat-1457	215	28	respondent	respondent	NOUN
easat-1457	215	29	’s	’s	PART
easat-1457	215	30	geographical	geographical	ADJ
easat-1457	215	31	location	location	NOUN
easat-1457	215	32	.	.	PUNCT
easat-1457	216	1	5	5	X
easat-1457	216	2	.	.	X
easat-1457	216	3	discussion	discussion	VERB
easat-1457	216	4	the	the	DET
easat-1457	216	5	analysis	analysis	NOUN
easat-1457	216	6	of	of	ADP
easat-1457	216	7	emotional	emotional	ADJ
easat-1457	216	8	intelligence	intelligence	NOUN
easat-1457	216	9	revealed	reveal	VERB
easat-1457	216	10	a	a	DET
easat-1457	216	11	significant	significant	ADJ
easat-1457	216	12	moderating	moderate	VERB
easat-1457	216	13	effect	effect	NOUN
easat-1457	216	14	on	on	ADP
easat-1457	216	15	the	the	DET
easat-1457	216	16	relationship	relationship	NOUN
easat-1457	216	17	between	between	ADP
easat-1457	216	18	brand	brand	NOUN
easat-1457	216	19	image	image	NOUN
easat-1457	216	20	(	(	PUNCT
easat-1457	216	21	social	social	ADJ
easat-1457	216	22	)	)	PUNCT
easat-1457	216	23	and	and	CCONJ
easat-1457	216	24	service	service	NOUN
easat-1457	216	25	recovery	recovery	NOUN
easat-1457	216	26	strategy	strategy	NOUN
easat-1457	216	27	.	.	PUNCT
easat-1457	217	1	specifically	specifically	ADV
easat-1457	217	2	,	,	PUNCT
easat-1457	217	3	individuals	individual	NOUN
easat-1457	217	4	with	with	ADP
easat-1457	217	5	lower	low	ADJ
easat-1457	217	6	emotional	emotional	ADJ
easat-1457	217	7	intelligence	intelligence	NOUN
easat-1457	217	8	perceive	perceive	NOUN
easat-1457	217	9	the	the	DET
easat-1457	217	10	impact	impact	NOUN
easat-1457	217	11	of	of	ADP
easat-1457	217	12	brand	brand	NOUN
easat-1457	217	13	image	image	NOUN
easat-1457	217	14	(	(	PUNCT
easat-1457	217	15	social	social	ADJ
easat-1457	217	16	)	)	PUNCT
easat-1457	217	17	more	more	ADV
easat-1457	217	18	negatively	negatively	ADV
easat-1457	217	19	than	than	ADP
easat-1457	217	20	those	those	PRON
easat-1457	217	21	with	with	ADP
easat-1457	217	22	higher	high	ADJ
easat-1457	217	23	emotional	emotional	ADJ
easat-1457	217	24	intelligence	intelligence	NOUN
easat-1457	217	25	,	,	PUNCT
easat-1457	217	26	as	as	SCONJ
easat-1457	217	27	evidenced	evidence	VERB
easat-1457	217	28	by	by	ADP
easat-1457	217	29	a	a	DET
easat-1457	217	30	chi	chi	ADJ
easat-1457	217	31	-	-	PUNCT
easat-1457	217	32	square	square	ADJ
easat-1457	217	33	change	change	NOUN
easat-1457	217	34	divided	divide	VERB
easat-1457	217	35	by	by	ADP
easat-1457	217	36	degrees	degree	NOUN
easat-1457	217	37	of	of	ADP
easat-1457	217	38	freedom	freedom	NOUN
easat-1457	217	39	of	of	ADP
easat-1457	217	40	6.949	6.949	NUM
easat-1457	217	41	and	and	CCONJ
easat-1457	217	42	a	a	DET
easat-1457	217	43	p	p	NOUN
easat-1457	217	44	-	-	PUNCT
easat-1457	217	45	value	value	NOUN
easat-1457	217	46	of	of	ADP
easat-1457	217	47	.008	.008	NUM
easat-1457	217	48	.	.	PUNCT
easat-1457	218	1	conversely	conversely	ADV
easat-1457	218	2	,	,	PUNCT
easat-1457	218	3	gender	gender	NOUN
easat-1457	218	4	was	be	AUX
easat-1457	218	5	not	not	PART
easat-1457	218	6	a	a	DET
easat-1457	218	7	significant	significant	ADJ
easat-1457	218	8	moderating	moderate	VERB
easat-1457	218	9	variable	variable	NOUN
easat-1457	218	10	in	in	ADP
easat-1457	218	11	this	this	DET
easat-1457	218	12	study	study	NOUN
easat-1457	218	13	.	.	PUNCT
easat-1457	219	1	the	the	DET
easat-1457	219	2	chi	chi	ADJ
easat-1457	219	3	-	-	PUNCT
easat-1457	219	4	square	square	ADJ
easat-1457	219	5	changes	change	NOUN
easat-1457	219	6	for	for	ADP
easat-1457	219	7	the	the	DET
easat-1457	219	8	relationships	relationship	NOUN
easat-1457	219	9	examined	examine	VERB
easat-1457	219	10	did	do	AUX
easat-1457	219	11	not	not	PART
easat-1457	219	12	reach	reach	VERB
easat-1457	219	13	statistical	statistical	ADJ
easat-1457	219	14	significance	significance	NOUN
easat-1457	219	15	,	,	PUNCT
easat-1457	219	16	indicating	indicate	VERB
easat-1457	219	17	that	that	SCONJ
easat-1457	219	18	gender	gender	NOUN
easat-1457	219	19	does	do	AUX
easat-1457	219	20	not	not	PART
easat-1457	219	21	moderate	moderate	VERB
easat-1457	219	22	the	the	DET
easat-1457	219	23	relationship	relationship	NOUN
easat-1457	219	24	between	between	ADP
easat-1457	219	25	service	service	NOUN
easat-1457	219	26	recovery	recovery	NOUN
easat-1457	219	27	strategy	strategy	NOUN
easat-1457	219	28	and	and	CCONJ
easat-1457	219	29	the	the	DET
easat-1457	219	30	variables	variable	NOUN
easat-1457	219	31	of	of	ADP
easat-1457	219	32	interest	interest	NOUN
easat-1457	219	33	.	.	PUNCT
easat-1457	220	1	income	income	NOUN
easat-1457	220	2	was	be	AUX
easat-1457	220	3	found	find	VERB
easat-1457	220	4	to	to	PART
easat-1457	220	5	have	have	VERB
easat-1457	220	6	a	a	DET
easat-1457	220	7	substantial	substantial	ADJ
easat-1457	220	8	moderating	moderate	VERB
easat-1457	220	9	effect	effect	NOUN
easat-1457	220	10	.	.	PUNCT
easat-1457	221	1	for	for	ADP
easat-1457	221	2	the	the	DET
easat-1457	221	3	relationship	relationship	NOUN
easat-1457	221	4	between	between	ADP
easat-1457	221	5	brand	brand	NOUN
easat-1457	221	6	image	image	NOUN
easat-1457	221	7	(	(	PUNCT
easat-1457	221	8	symbol	symbol	NOUN
easat-1457	221	9	)	)	PUNCT
easat-1457	221	10	and	and	CCONJ
easat-1457	221	11	service	service	NOUN
easat-1457	221	12	recovery	recovery	NOUN
easat-1457	221	13	strategy	strategy	NOUN
easat-1457	221	14	,	,	PUNCT
easat-1457	221	15	the	the	DET
easat-1457	221	16	chi	chi	ADJ
easat-1457	221	17	-	-	PUNCT
easat-1457	221	18	square	square	ADJ
easat-1457	221	19	change	change	NOUN
easat-1457	221	20	divided	divide	VERB
easat-1457	221	21	by	by	ADP
easat-1457	221	22	degrees	degree	NOUN
easat-1457	221	23	of	of	ADP
easat-1457	221	24	freedom	freedom	NOUN
easat-1457	221	25	was	be	AUX
easat-1457	221	26	9.814	9.814	NUM
easat-1457	221	27	with	with	ADP
easat-1457	221	28	a	a	DET
easat-1457	221	29	p	p	NOUN
easat-1457	221	30	-	-	PUNCT
easat-1457	221	31	value	value	NOUN
easat-1457	221	32	of	of	ADP
easat-1457	221	33	.002	.002	NUM
easat-1457	221	34	.	.	PUNCT
easat-1457	222	1	this	this	PRON
easat-1457	222	2	indicates	indicate	VERB
easat-1457	222	3	that	that	SCONJ
easat-1457	222	4	lower	low	ADJ
easat-1457	222	5	-	-	PUNCT
easat-1457	222	6	income	income	NOUN
easat-1457	222	7	individuals	individual	NOUN
easat-1457	222	8	perceive	perceive	ADJ
easat-1457	222	9	brand	brand	NOUN
easat-1457	222	10	image	image	NOUN
easat-1457	222	11	(	(	PUNCT
easat-1457	222	12	symbol	symbol	NOUN
easat-1457	222	13	)	)	PUNCT
easat-1457	222	14	more	more	ADV
easat-1457	222	15	negatively	negatively	ADV
easat-1457	222	16	than	than	ADP
easat-1457	222	17	those	those	PRON
easat-1457	222	18	with	with	ADP
easat-1457	222	19	higher	high	ADJ
easat-1457	222	20	incomes	income	NOUN
easat-1457	222	21	.	.	PUNCT
easat-1457	223	1	similarly	similarly	ADV
easat-1457	223	2	,	,	PUNCT
easat-1457	223	3	the	the	DET
easat-1457	223	4	impact	impact	NOUN
easat-1457	223	5	of	of	ADP
easat-1457	223	6	brand	brand	NOUN
easat-1457	223	7	image	image	NOUN
easat-1457	223	8	(	(	PUNCT
easat-1457	223	9	social	social	ADJ
easat-1457	223	10	)	)	PUNCT
easat-1457	223	11	on	on	ADP
easat-1457	223	12	service	service	NOUN
easat-1457	223	13	recovery	recovery	NOUN
easat-1457	223	14	strategy	strategy	NOUN
easat-1457	223	15	also	also	ADV
easat-1457	223	16	varied	vary	VERB
easat-1457	223	17	by	by	ADP
easat-1457	223	18	income	income	NOUN
easat-1457	223	19	,	,	PUNCT
easat-1457	223	20	with	with	ADP
easat-1457	223	21	a	a	DET
easat-1457	223	22	chi	chi	ADJ
easat-1457	223	23	-	-	PUNCT
easat-1457	223	24	square	square	ADJ
easat-1457	223	25	change	change	NOUN
easat-1457	223	26	of	of	ADP
easat-1457	223	27	8.528	8.528	NUM
easat-1457	223	28	and	and	CCONJ
easat-1457	223	29	a	a	DET
easat-1457	223	30	p	p	NOUN
easat-1457	223	31	-	-	PUNCT
easat-1457	223	32	value	value	NOUN
easat-1457	223	33	of	of	ADP
easat-1457	223	34	.003	.003	NUM
easat-1457	223	35	.	.	PUNCT
easat-1457	224	1	lower	low	ADJ
easat-1457	224	2	-	-	PUNCT
easat-1457	224	3	income	income	NOUN
easat-1457	224	4	individuals	individual	NOUN
easat-1457	224	5	viewed	view	VERB
easat-1457	224	6	brand	brand	NOUN
easat-1457	224	7	image	image	NOUN
easat-1457	224	8	(	(	PUNCT
easat-1457	224	9	social	social	ADJ
easat-1457	224	10	)	)	PUNCT
easat-1457	224	11	more	more	ADV
easat-1457	224	12	positively	positively	ADV
easat-1457	224	13	,	,	PUNCT
easat-1457	224	14	while	while	SCONJ
easat-1457	224	15	higher	high	ADJ
easat-1457	224	16	-	-	PUNCT
easat-1457	224	17	income	income	NOUN
easat-1457	224	18	individuals	individual	NOUN
easat-1457	224	19	viewed	view	VERB
easat-1457	224	20	it	it	PRON
easat-1457	224	21	more	more	ADV
easat-1457	224	22	negatively	negatively	ADV
easat-1457	224	23	.	.	PUNCT
easat-1457	225	1	furthermore	furthermore	ADV
easat-1457	225	2	,	,	PUNCT
easat-1457	225	3	income	income	NOUN
easat-1457	225	4	significantly	significantly	ADV
easat-1457	225	5	moderated	moderate	VERB
easat-1457	225	6	the	the	DET
easat-1457	225	7	relationship	relationship	NOUN
easat-1457	225	8	between	between	ADP
easat-1457	225	9	service	service	NOUN
easat-1457	225	10	recovery	recovery	NOUN
easat-1457	225	11	strategy	strategy	NOUN
easat-1457	225	12	and	and	CCONJ
easat-1457	225	13	satisfaction	satisfaction	NOUN
easat-1457	225	14	,	,	PUNCT
easat-1457	225	15	with	with	ADP
easat-1457	225	16	a	a	DET
easat-1457	225	17	chi	chi	ADJ
easat-1457	225	18	-	-	PUNCT
easat-1457	225	19	square	square	ADJ
easat-1457	225	20	change	change	NOUN
easat-1457	225	21	of	of	ADP
easat-1457	225	22	6.766	6.766	NUM
easat-1457	225	23	and	and	CCONJ
easat-1457	225	24	a	a	DET
easat-1457	225	25	p	p	NOUN
easat-1457	225	26	-	-	PUNCT
easat-1457	225	27	value	value	NOUN
easat-1457	225	28	of	of	ADP
easat-1457	225	29	.009	.009	NUM
easat-1457	225	30	.	.	PUNCT
easat-1457	226	1	lower	low	ADJ
easat-1457	226	2	-	-	PUNCT
easat-1457	226	3	income	income	NOUN
easat-1457	226	4	individuals	individual	NOUN
easat-1457	226	5	perceived	perceive	VERB
easat-1457	226	6	service	service	NOUN
easat-1457	226	7	recovery	recovery	NOUN
easat-1457	226	8	strategy	strategy	NOUN
easat-1457	226	9	more	more	ADV
easat-1457	226	10	favourably	favourably	ADV
easat-1457	226	11	than	than	ADP
easat-1457	226	12	those	those	PRON
easat-1457	226	13	with	with	ADP
easat-1457	226	14	higher	high	ADJ
easat-1457	226	15	incomes	income	NOUN
easat-1457	226	16	.	.	PUNCT
easat-1457	227	1	lastly	lastly	ADV
easat-1457	227	2	,	,	PUNCT
easat-1457	227	3	the	the	DET
easat-1457	227	4	region	region	NOUN
easat-1457	227	5	of	of	ADP
easat-1457	227	6	residence	residence	NOUN
easat-1457	227	7	influenced	influence	VERB
easat-1457	227	8	the	the	DET
easat-1457	227	9	relationship	relationship	NOUN
easat-1457	227	10	between	between	ADP
easat-1457	227	11	brand	brand	NOUN
easat-1457	227	12	image	image	NOUN
easat-1457	227	13	(	(	PUNCT
easat-1457	227	14	experience	experience	NOUN
easat-1457	227	15	)	)	PUNCT
easat-1457	227	16	and	and	CCONJ
easat-1457	227	17	service	service	NOUN
easat-1457	227	18	recovery	recovery	NOUN
easat-1457	227	19	strategy	strategy	NOUN
easat-1457	227	20	.	.	PUNCT
easat-1457	228	1	the	the	DET
easat-1457	228	2	chi	chi	ADJ
easat-1457	228	3	-	-	PUNCT
easat-1457	228	4	square	square	ADJ
easat-1457	228	5	change	change	NOUN
easat-1457	228	6	divided	divide	VERB
easat-1457	228	7	by	by	ADP
easat-1457	228	8	degrees	degree	NOUN
easat-1457	228	9	of	of	ADP
easat-1457	228	10	freedom	freedom	NOUN
easat-1457	228	11	was	be	AUX
easat-1457	228	12	4.185	4.185	NUM
easat-1457	228	13	with	with	ADP
easat-1457	228	14	a	a	DET
easat-1457	228	15	p578	p578	PROPN
easat-1457	228	16	edelweiss	edelweiss	PROPN
easat-1457	228	17	applied	apply	VERB
easat-1457	228	18	science	science	NOUN
easat-1457	228	19	and	and	CCONJ
easat-1457	228	20	technology	technology	NOUN
easat-1457	228	21	issn	issn	PROPN
easat-1457	228	22	:	:	PUNCT
easat-1457	228	23	2576	2576	NUM
easat-1457	228	24	-	-	SYM
easat-1457	228	25	8484	8484	NUM
easat-1457	228	26	vol	vol	NOUN
easat-1457	228	27	.	.	PROPN
easat-1457	228	28	8	8	NUM
easat-1457	228	29	,	,	PUNCT
easat-1457	228	30	no	no	INTJ
easat-1457	228	31	.	.	NOUN
easat-1457	229	1	4	4	NUM
easat-1457	229	2	:	:	PUNCT
easat-1457	229	3	570	570	NUM
easat-1457	229	4	-	-	SYM
easat-1457	229	5	582	582	NUM
easat-1457	229	6	,	,	PUNCT
easat-1457	229	7	2024	2024	NUM
easat-1457	229	8	doi	doi	NOUN
easat-1457	229	9	:	:	PUNCT
easat-1457	229	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	229	11	©	©	ADP
easat-1457	229	12	2024	2024	NUM
easat-1457	229	13	by	by	ADP
easat-1457	229	14	the	the	DET
easat-1457	229	15	authors	author	NOUN
easat-1457	229	16	;	;	PUNCT
easat-1457	230	1	licensee	licensee	PROPN
easat-1457	230	2	learning	learn	VERB
easat-1457	230	3	gate	gate	NOUN
easat-1457	230	4	value	value	NOUN
easat-1457	230	5	of	of	ADP
easat-1457	230	6	.041	.041	NUM
easat-1457	230	7	,	,	PUNCT
easat-1457	230	8	indicating	indicate	VERB
easat-1457	230	9	that	that	SCONJ
easat-1457	230	10	region	region	NOUN
easat-1457	230	11	acts	act	VERB
easat-1457	230	12	as	as	ADP
easat-1457	230	13	a	a	DET
easat-1457	230	14	moderating	moderate	VERB
easat-1457	230	15	variable	variable	NOUN
easat-1457	230	16	.	.	PUNCT
easat-1457	231	1	respondents	respondent	NOUN
easat-1457	231	2	from	from	ADP
easat-1457	231	3	provincial	provincial	ADJ
easat-1457	231	4	areas	area	NOUN
easat-1457	231	5	perceived	perceive	VERB
easat-1457	231	6	the	the	DET
easat-1457	231	7	impact	impact	NOUN
easat-1457	231	8	of	of	ADP
easat-1457	231	9	brand	brand	NOUN
easat-1457	231	10	image	image	NOUN
easat-1457	231	11	(	(	PUNCT
easat-1457	231	12	experience	experience	NOUN
easat-1457	231	13	)	)	PUNCT
easat-1457	231	14	more	more	ADV
easat-1457	231	15	positively	positively	ADV
easat-1457	231	16	,	,	PUNCT
easat-1457	231	17	whereas	whereas	SCONJ
easat-1457	231	18	those	those	PRON
easat-1457	231	19	from	from	ADP
easat-1457	231	20	bangkok	bangkok	PROPN
easat-1457	231	21	and	and	CCONJ
easat-1457	231	22	the	the	DET
easat-1457	231	23	central	central	ADJ
easat-1457	231	24	region	region	NOUN
easat-1457	231	25	perceived	perceive	VERB
easat-1457	231	26	it	it	PRON
easat-1457	231	27	more	more	ADV
easat-1457	231	28	negatively	negatively	ADV
easat-1457	231	29	.	.	PUNCT
easat-1457	232	1	5.1	5.1	NUM
easat-1457	232	2	.	.	PUNCT
easat-1457	232	3	influence	influence	NOUN
easat-1457	232	4	of	of	ADP
easat-1457	232	5	emotional	emotional	ADJ
easat-1457	232	6	intelligence	intelligence	NOUN
easat-1457	232	7	on	on	ADP
easat-1457	232	8	the	the	DET
easat-1457	232	9	relationship	relationship	NOUN
easat-1457	232	10	between	between	ADP
easat-1457	232	11	service	service	NOUN
easat-1457	232	12	recovery	recovery	NOUN
easat-1457	232	13	strategy	strategy	NOUN
easat-1457	232	14	and	and	CCONJ
easat-1457	232	15	satisfaction	satisfaction	NOUN
easat-1457	232	16	this	this	DET
easat-1457	232	17	study	study	NOUN
easat-1457	232	18	examined	examine	VERB
easat-1457	232	19	the	the	DET
easat-1457	232	20	role	role	NOUN
easat-1457	232	21	of	of	ADP
easat-1457	232	22	emotional	emotional	ADJ
easat-1457	232	23	intelligence	intelligence	NOUN
easat-1457	232	24	as	as	ADP
easat-1457	232	25	a	a	DET
easat-1457	232	26	moderating	moderate	VERB
easat-1457	232	27	variable	variable	NOUN
easat-1457	232	28	in	in	ADP
easat-1457	232	29	the	the	DET
easat-1457	232	30	relationship	relationship	NOUN
easat-1457	232	31	between	between	ADP
easat-1457	232	32	service	service	NOUN
easat-1457	232	33	recovery	recovery	NOUN
easat-1457	232	34	strategy	strategy	NOUN
easat-1457	232	35	and	and	CCONJ
easat-1457	232	36	satisfaction	satisfaction	NOUN
easat-1457	232	37	.	.	PUNCT
easat-1457	233	1	the	the	DET
easat-1457	233	2	results	result	NOUN
easat-1457	233	3	indicate	indicate	VERB
easat-1457	233	4	that	that	SCONJ
easat-1457	233	5	the	the	DET
easat-1457	233	6	emotional	emotional	ADJ
easat-1457	233	7	intelligence	intelligence	NOUN
easat-1457	233	8	of	of	ADP
easat-1457	233	9	service	service	NOUN
easat-1457	233	10	users	user	NOUN
easat-1457	233	11	does	do	AUX
easat-1457	233	12	not	not	PART
easat-1457	233	13	significantly	significantly	ADV
easat-1457	233	14	affect	affect	VERB
easat-1457	233	15	the	the	DET
easat-1457	233	16	relationship	relationship	NOUN
easat-1457	233	17	pattern	pattern	NOUN
easat-1457	233	18	between	between	ADP
easat-1457	233	19	perceived	perceive	VERB
easat-1457	233	20	service	service	NOUN
easat-1457	233	21	recovery	recovery	NOUN
easat-1457	233	22	strategy	strategy	NOUN
easat-1457	233	23	and	and	CCONJ
easat-1457	233	24	satisfaction	satisfaction	NOUN
easat-1457	233	25	in	in	ADP
easat-1457	233	26	private	private	ADJ
easat-1457	233	27	hospital	hospital	NOUN
easat-1457	233	28	settings	setting	NOUN
easat-1457	233	29	.	.	PUNCT
easat-1457	234	1	however	however	ADV
easat-1457	234	2	,	,	PUNCT
easat-1457	234	3	research	research	NOUN
easat-1457	234	4	in	in	ADP
easat-1457	234	5	service	service	NOUN
easat-1457	234	6	industries	industry	NOUN
easat-1457	234	7	has	have	AUX
easat-1457	234	8	shown	show	VERB
easat-1457	234	9	that	that	SCONJ
easat-1457	234	10	employees	employee	NOUN
easat-1457	234	11	’	’	PART
easat-1457	234	12	emotional	emotional	ADJ
easat-1457	234	13	intelligence	intelligence	NOUN
easat-1457	234	14	can	can	AUX
easat-1457	234	15	influence	influence	VERB
easat-1457	234	16	the	the	DET
easat-1457	234	17	quality	quality	NOUN
easat-1457	234	18	of	of	ADP
easat-1457	234	19	service	service	NOUN
easat-1457	234	20	recovery	recovery	NOUN
easat-1457	234	21	strategy	strategy	NOUN
easat-1457	234	22	(	(	PUNCT
easat-1457	234	23	wei	wei	PROPN
easat-1457	234	24	et	et	PROPN
easat-1457	234	25	al	al	PROPN
easat-1457	234	26	.	.	PROPN
easat-1457	234	27	2023	2023	NUM
easat-1457	234	28	;	;	PUNCT
easat-1457	234	29	wei	wei	PROPN
easat-1457	234	30	,	,	PUNCT
easat-1457	234	31	hou	hou	PROPN
easat-1457	234	32	,	,	PUNCT
easat-1457	234	33	and	and	CCONJ
easat-1457	234	34	zhou	zhou	PROPN
easat-1457	234	35	2021	2021	NUM
easat-1457	234	36	)	)	PUNCT
easat-1457	234	37	.	.	PUNCT
easat-1457	235	1	employees	employee	NOUN
easat-1457	235	2	with	with	ADP
easat-1457	235	3	high	high	ADJ
easat-1457	235	4	emotional	emotional	ADJ
easat-1457	235	5	intelligence	intelligence	NOUN
easat-1457	235	6	in	in	ADP
easat-1457	235	7	the	the	DET
easat-1457	235	8	airline	airline	NOUN
easat-1457	235	9	service	service	NOUN
easat-1457	235	10	industry	industry	NOUN
easat-1457	235	11	also	also	ADV
easat-1457	235	12	contribute	contribute	VERB
easat-1457	235	13	to	to	ADP
easat-1457	235	14	the	the	DET
easat-1457	235	15	success	success	NOUN
easat-1457	235	16	of	of	ADP
easat-1457	235	17	the	the	DET
easat-1457	235	18	service	service	NOUN
easat-1457	235	19	recovery	recovery	NOUN
easat-1457	235	20	strategy	strategy	NOUN
easat-1457	235	21	.	.	PUNCT
easat-1457	236	1	the	the	DET
easat-1457	236	2	emotional	emotional	ADJ
easat-1457	236	3	intelligence	intelligence	NOUN
easat-1457	236	4	of	of	ADP
easat-1457	236	5	airline	airline	NOUN
easat-1457	236	6	staff	staff	NOUN
easat-1457	236	7	plays	play	VERB
easat-1457	236	8	a	a	DET
easat-1457	236	9	crucial	crucial	ADJ
easat-1457	236	10	role	role	NOUN
easat-1457	236	11	in	in	ADP
easat-1457	236	12	effectively	effectively	ADV
easat-1457	236	13	implementing	implement	VERB
easat-1457	236	14	these	these	DET
easat-1457	236	15	strategies	strategy	NOUN
easat-1457	236	16	,	,	PUNCT
easat-1457	236	17	enhancing	enhance	VERB
easat-1457	236	18	overall	overall	ADJ
easat-1457	236	19	service	service	NOUN
easat-1457	236	20	quality	quality	NOUN
easat-1457	236	21	and	and	CCONJ
easat-1457	236	22	customer	customer	NOUN
easat-1457	236	23	satisfaction	satisfaction	NOUN
easat-1457	236	24	(	(	PUNCT
easat-1457	236	25	lee	lee	PROPN
easat-1457	236	26	,	,	PUNCT
easat-1457	236	27	kim	kim	PROPN
easat-1457	236	28	,	,	PUNCT
easat-1457	236	29	and	and	CCONJ
easat-1457	236	30	jeon	jeon	PROPN
easat-1457	236	31	2013	2013	NUM
easat-1457	236	32	)	)	PUNCT
easat-1457	236	33	.	.	PUNCT
easat-1457	237	1	customers	customer	NOUN
easat-1457	237	2	with	with	ADP
easat-1457	237	3	higher	high	ADJ
easat-1457	237	4	emotional	emotional	ADJ
easat-1457	237	5	intelligence	intelligence	NOUN
easat-1457	237	6	are	be	AUX
easat-1457	237	7	generally	generally	ADV
easat-1457	237	8	more	more	ADV
easat-1457	237	9	tolerant	tolerant	ADJ
easat-1457	237	10	and	and	CCONJ
easat-1457	237	11	understanding	understanding	NOUN
easat-1457	237	12	when	when	SCONJ
easat-1457	237	13	facing	face	VERB
easat-1457	237	14	service	service	NOUN
easat-1457	237	15	mistakes	mistake	NOUN
easat-1457	237	16	(	(	PUNCT
easat-1457	237	17	xu	xu	INTJ
easat-1457	237	18	,	,	PUNCT
easat-1457	237	19	liu	liu	PROPN
easat-1457	237	20	,	,	PUNCT
easat-1457	237	21	and	and	CCONJ
easat-1457	237	22	gursoy	gursoy	ADJ
easat-1457	237	23	2022b	2022b	NUM
easat-1457	237	24	)	)	PUNCT
easat-1457	237	25	.	.	PUNCT
easat-1457	238	1	students	student	NOUN
easat-1457	238	2	with	with	ADP
easat-1457	238	3	higher	high	ADJ
easat-1457	238	4	emotional	emotional	ADJ
easat-1457	238	5	intelligence	intelligence	NOUN
easat-1457	238	6	experience	experience	NOUN
easat-1457	238	7	less	less	ADJ
easat-1457	238	8	stress	stress	NOUN
easat-1457	238	9	and	and	CCONJ
easat-1457	238	10	are	be	AUX
easat-1457	238	11	better	well	ADJ
easat-1457	238	12	at	at	ADP
easat-1457	238	13	solving	solve	VERB
easat-1457	238	14	personal	personal	ADJ
easat-1457	238	15	and	and	CCONJ
easat-1457	238	16	interpersonal	interpersonal	ADJ
easat-1457	238	17	problems	problem	NOUN
easat-1457	238	18	.	.	PUNCT
easat-1457	239	1	this	this	PRON
easat-1457	239	2	highlights	highlight	VERB
easat-1457	239	3	the	the	DET
easat-1457	239	4	importance	importance	NOUN
easat-1457	239	5	of	of	ADP
easat-1457	239	6	emotional	emotional	ADJ
easat-1457	239	7	intelligence	intelligence	NOUN
easat-1457	239	8	in	in	ADP
easat-1457	239	9	managing	manage	VERB
easat-1457	239	10	stress	stress	NOUN
easat-1457	239	11	and	and	CCONJ
easat-1457	239	12	improving	improve	VERB
easat-1457	239	13	problem	problem	NOUN
easat-1457	239	14	-	-	PUNCT
easat-1457	239	15	solving	solve	VERB
easat-1457	239	16	skills	skill	NOUN
easat-1457	239	17	(	(	PUNCT
easat-1457	239	18	delhom	delhom	X
easat-1457	239	19	,	,	PUNCT
easat-1457	239	20	satorres	satorre	NOUN
easat-1457	239	21	,	,	PUNCT
easat-1457	239	22	and	and	CCONJ
easat-1457	239	23	meléndez	meléndez	PROPN
easat-1457	239	24	2022	2022	NUM
easat-1457	239	25	;	;	PUNCT
easat-1457	239	26	karaoglan	karaoglan	PROPN
easat-1457	239	27	yilmaz	yilmaz	PROPN
easat-1457	239	28	,	,	PUNCT
easat-1457	239	29	yilmaz	yilmaz	PROPN
easat-1457	239	30	,	,	PUNCT
easat-1457	239	31	and	and	CCONJ
easat-1457	239	32	erdogdu	erdogdu	NOUN
easat-1457	239	33	2022	2022	NUM
easat-1457	239	34	)	)	PUNCT
easat-1457	239	35	.	.	PUNCT
easat-1457	240	1	the	the	DET
easat-1457	240	2	study	study	NOUN
easat-1457	240	3	found	find	VERB
easat-1457	240	4	that	that	SCONJ
easat-1457	240	5	customers	customer	NOUN
easat-1457	240	6	’	'	PUNCT
easat-1457	240	7	emotional	emotional	ADJ
easat-1457	240	8	intelligence	intelligence	NOUN
easat-1457	240	9	does	do	AUX
easat-1457	240	10	not	not	PART
easat-1457	240	11	positively	positively	ADV
easat-1457	240	12	influence	influence	VERB
easat-1457	240	13	their	their	PRON
easat-1457	240	14	satisfaction	satisfaction	NOUN
easat-1457	240	15	with	with	ADP
easat-1457	240	16	service	service	NOUN
easat-1457	240	17	recovery	recovery	NOUN
easat-1457	240	18	strategies	strategy	NOUN
easat-1457	240	19	.	.	PUNCT
easat-1457	241	1	therefore	therefore	ADV
easat-1457	241	2	,	,	PUNCT
easat-1457	241	3	businesses	business	NOUN
easat-1457	241	4	should	should	AUX
easat-1457	241	5	focus	focus	VERB
easat-1457	241	6	on	on	ADP
easat-1457	241	7	developing	develop	VERB
easat-1457	241	8	strategies	strategy	NOUN
easat-1457	241	9	to	to	PART
easat-1457	241	10	enhance	enhance	VERB
easat-1457	241	11	customer	customer	NOUN
easat-1457	241	12	satisfaction	satisfaction	NOUN
easat-1457	241	13	primarily	primarily	ADV
easat-1457	241	14	through	through	ADP
easat-1457	241	15	the	the	DET
easat-1457	241	16	efforts	effort	NOUN
easat-1457	241	17	of	of	ADP
easat-1457	241	18	service	service	NOUN
easat-1457	241	19	providers	provider	NOUN
easat-1457	241	20	.	.	PUNCT
easat-1457	242	1	while	while	SCONJ
easat-1457	242	2	emotional	emotional	ADJ
easat-1457	242	3	intelligence	intelligence	NOUN
easat-1457	242	4	is	be	AUX
easat-1457	242	5	crucial	crucial	ADJ
easat-1457	242	6	for	for	ADP
easat-1457	242	7	managing	manage	VERB
easat-1457	242	8	organisational	organisational	ADJ
easat-1457	242	9	conflicts	conflict	NOUN
easat-1457	242	10	,	,	PUNCT
easat-1457	242	11	it	it	PRON
easat-1457	242	12	does	do	AUX
easat-1457	242	13	not	not	PART
easat-1457	242	14	significantly	significantly	ADV
easat-1457	242	15	impact	impact	VERB
easat-1457	242	16	service	service	NOUN
easat-1457	242	17	recovery	recovery	NOUN
easat-1457	242	18	satisfaction	satisfaction	NOUN
easat-1457	242	19	(	(	PUNCT
easat-1457	242	20	winardi	winardi	NOUN
easat-1457	242	21	,	,	PUNCT
easat-1457	242	22	prentice	prentice	NOUN
easat-1457	242	23	,	,	PUNCT
easat-1457	242	24	and	and	CCONJ
easat-1457	242	25	weaven	weaven	NOUN
easat-1457	242	26	2022	2022	NUM
easat-1457	242	27	)	)	PUNCT
easat-1457	242	28	.	.	PUNCT
easat-1457	243	1	it	it	PRON
easat-1457	243	2	is	be	AUX
easat-1457	243	3	a	a	DET
easat-1457	243	4	factor	factor	NOUN
easat-1457	243	5	that	that	PRON
easat-1457	243	6	promotes	promote	VERB
easat-1457	243	7	highquality	highquality	NOUN
easat-1457	243	8	communication	communication	NOUN
easat-1457	243	9	in	in	ADP
easat-1457	243	10	business	business	NOUN
easat-1457	243	11	operations	operation	NOUN
easat-1457	243	12	(	(	PUNCT
easat-1457	243	13	leonidou	leonidou	PROPN
easat-1457	243	14	et	et	PROPN
easat-1457	243	15	al	al	PROPN
easat-1457	243	16	.	.	PROPN
easat-1457	243	17	2019	2019	NUM
easat-1457	243	18	)	)	PUNCT
easat-1457	243	19	.	.	PUNCT
easat-1457	244	1	however	however	ADV
easat-1457	244	2	,	,	PUNCT
easat-1457	244	3	this	this	DET
easat-1457	244	4	study	study	NOUN
easat-1457	244	5	did	do	AUX
easat-1457	244	6	not	not	PART
easat-1457	244	7	find	find	VERB
easat-1457	244	8	an	an	DET
easat-1457	244	9	effect	effect	NOUN
easat-1457	244	10	within	within	ADP
easat-1457	244	11	the	the	DET
easat-1457	244	12	customer	customer	NOUN
easat-1457	244	13	group	group	NOUN
easat-1457	244	14	in	in	ADP
easat-1457	244	15	the	the	DET
easat-1457	244	16	context	context	NOUN
easat-1457	244	17	of	of	ADP
easat-1457	244	18	the	the	DET
easat-1457	244	19	service	service	NOUN
easat-1457	244	20	recovery	recovery	NOUN
easat-1457	244	21	strategy	strategy	NOUN
easat-1457	244	22	.	.	PUNCT
easat-1457	245	1	this	this	PRON
easat-1457	245	2	is	be	AUX
easat-1457	245	3	because	because	SCONJ
easat-1457	245	4	employees	employee	NOUN
easat-1457	245	5	’	’	PART
easat-1457	245	6	emotional	emotional	ADJ
easat-1457	245	7	intelligence	intelligence	NOUN
easat-1457	245	8	is	be	AUX
easat-1457	245	9	crucial	crucial	ADJ
easat-1457	245	10	in	in	ADP
easat-1457	245	11	creating	create	VERB
easat-1457	245	12	customer	customer	NOUN
easat-1457	245	13	satisfaction	satisfaction	NOUN
easat-1457	245	14	for	for	ADP
easat-1457	245	15	those	those	PRON
easat-1457	245	16	affected	affect	VERB
easat-1457	245	17	by	by	ADP
easat-1457	245	18	service	service	NOUN
easat-1457	245	19	failures	failure	NOUN
easat-1457	245	20	(	(	PUNCT
easat-1457	245	21	al	al	PROPN
easat-1457	245	22	khoury	khoury	PROPN
easat-1457	245	23	et	et	PROPN
easat-1457	245	24	al	al	PROPN
easat-1457	245	25	.	.	PROPN
easat-1457	245	26	2023	2023	NUM
easat-1457	245	27	)	)	PUNCT
easat-1457	245	28	.	.	PUNCT
easat-1457	246	1	this	this	DET
easat-1457	246	2	study	study	NOUN
easat-1457	246	3	found	find	VERB
easat-1457	246	4	that	that	SCONJ
easat-1457	246	5	emotional	emotional	ADJ
easat-1457	246	6	intelligence	intelligence	NOUN
easat-1457	246	7	influences	influence	VERB
easat-1457	246	8	the	the	DET
easat-1457	246	9	relationship	relationship	NOUN
easat-1457	246	10	between	between	ADP
easat-1457	246	11	social	social	ADJ
easat-1457	246	12	brand	brand	NOUN
easat-1457	246	13	image	image	NOUN
easat-1457	246	14	and	and	CCONJ
easat-1457	246	15	service	service	NOUN
easat-1457	246	16	recovery	recovery	NOUN
easat-1457	246	17	strategy	strategy	NOUN
easat-1457	246	18	.	.	PUNCT
easat-1457	247	1	research	research	NOUN
easat-1457	247	2	explicitly	explicitly	ADV
easat-1457	247	3	focusing	focus	VERB
easat-1457	247	4	on	on	ADP
easat-1457	247	5	emotional	emotional	ADJ
easat-1457	247	6	intelligence	intelligence	NOUN
easat-1457	247	7	’s	’s	PART
easat-1457	247	8	impact	impact	NOUN
easat-1457	247	9	on	on	ADP
easat-1457	247	10	the	the	DET
easat-1457	247	11	perception	perception	NOUN
easat-1457	247	12	of	of	ADP
easat-1457	247	13	social	social	ADJ
easat-1457	247	14	brand	brand	NOUN
easat-1457	247	15	image	image	NOUN
easat-1457	247	16	is	be	AUX
easat-1457	247	17	quite	quite	ADV
easat-1457	247	18	limited	limited	ADJ
easat-1457	247	19	.	.	PUNCT
easat-1457	248	1	emotional	emotional	ADJ
easat-1457	248	2	intelligence	intelligence	NOUN
easat-1457	248	3	plays	play	VERB
easat-1457	248	4	a	a	DET
easat-1457	248	5	role	role	NOUN
easat-1457	248	6	in	in	ADP
easat-1457	248	7	brand	brand	NOUN
easat-1457	248	8	building	building	NOUN
easat-1457	248	9	(	(	PUNCT
easat-1457	248	10	hutchins	hutchin	NOUN
easat-1457	248	11	and	and	CCONJ
easat-1457	248	12	rodriguez	rodriguez	NOUN
easat-1457	248	13	2018	2018	NUM
easat-1457	248	14	)	)	PUNCT
easat-1457	248	15	.	.	PUNCT
easat-1457	249	1	the	the	DET
easat-1457	249	2	study	study	NOUN
easat-1457	249	3	found	find	VERB
easat-1457	249	4	evidence	evidence	NOUN
easat-1457	249	5	that	that	SCONJ
easat-1457	249	6	emotional	emotional	ADJ
easat-1457	249	7	intelligence	intelligence	NOUN
easat-1457	249	8	is	be	AUX
easat-1457	249	9	associated	associate	VERB
easat-1457	249	10	with	with	ADP
easat-1457	249	11	brand	brand	NOUN
easat-1457	249	12	attachment	attachment	NOUN
easat-1457	249	13	through	through	ADP
easat-1457	249	14	emotional	emotional	ADJ
easat-1457	249	15	intelligence	intelligence	NOUN
easat-1457	249	16	(	(	PUNCT
easat-1457	249	17	vredeveld	vredeveld	VERB
easat-1457	249	18	2018).however	2018).however	ADP
easat-1457	249	19	,	,	PUNCT
easat-1457	249	20	there	there	PRON
easat-1457	249	21	is	be	VERB
easat-1457	249	22	still	still	ADV
easat-1457	249	23	very	very	ADV
easat-1457	249	24	little	little	ADJ
easat-1457	249	25	supporting	support	VERB
easat-1457	249	26	evidence	evidence	NOUN
easat-1457	249	27	for	for	ADP
easat-1457	249	28	these	these	DET
easat-1457	249	29	findings	finding	NOUN
easat-1457	249	30	,	,	PUNCT
easat-1457	249	31	making	make	VERB
easat-1457	249	32	it	it	PRON
easat-1457	249	33	an	an	DET
easat-1457	249	34	opportunity	opportunity	NOUN
easat-1457	249	35	for	for	ADP
easat-1457	249	36	further	further	ADJ
easat-1457	249	37	research	research	NOUN
easat-1457	249	38	into	into	ADP
easat-1457	249	39	compensation	compensation	NOUN
easat-1457	249	40	strategies	strategy	NOUN
easat-1457	249	41	,	,	PUNCT
easat-1457	249	42	which	which	PRON
easat-1457	249	43	shows	show	VERB
easat-1457	249	44	promising	promise	VERB
easat-1457	249	45	potential	potential	NOUN
easat-1457	249	46	for	for	ADP
easat-1457	249	47	continued	continue	VERB
easat-1457	249	48	study	study	NOUN
easat-1457	249	49	(	(	PUNCT
easat-1457	249	50	liu	liu	PROPN
easat-1457	249	51	et	et	PROPN
easat-1457	249	52	al	al	PROPN
easat-1457	249	53	.	.	PROPN
easat-1457	249	54	2024	2024	NUM
easat-1457	249	55	;	;	PUNCT
easat-1457	249	56	sahaf	sahaf	ADJ
easat-1457	249	57	and	and	CCONJ
easat-1457	249	58	fazili	fazili	NOUN
easat-1457	249	59	2024	2024	NUM
easat-1457	249	60	)	)	PUNCT
easat-1457	249	61	.	.	PUNCT
easat-1457	250	1	5.2	5.2	NUM
easat-1457	250	2	.	.	PUNCT
easat-1457	250	3	influence	influence	NOUN
easat-1457	250	4	of	of	ADP
easat-1457	250	5	gender	gender	NOUN
easat-1457	250	6	as	as	ADP
easat-1457	250	7	a	a	DET
easat-1457	250	8	moderating	moderate	VERB
easat-1457	250	9	variable	variable	NOUN
easat-1457	250	10	on	on	ADP
easat-1457	250	11	service	service	NOUN
easat-1457	250	12	recovery	recovery	NOUN
easat-1457	250	13	strategy	strategy	NOUN
easat-1457	250	14	and	and	CCONJ
easat-1457	250	15	satisfaction	satisfaction	NOUN
easat-1457	250	16	in	in	ADP
easat-1457	250	17	this	this	DET
easat-1457	250	18	study	study	NOUN
easat-1457	250	19	,	,	PUNCT
easat-1457	250	20	gender	gender	NOUN
easat-1457	250	21	is	be	AUX
easat-1457	250	22	not	not	PART
easat-1457	250	23	a	a	DET
easat-1457	250	24	moderating	moderate	VERB
easat-1457	250	25	variable	variable	NOUN
easat-1457	250	26	in	in	ADP
easat-1457	250	27	the	the	DET
easat-1457	250	28	relationship	relationship	NOUN
easat-1457	250	29	between	between	ADP
easat-1457	250	30	service	service	NOUN
easat-1457	250	31	recovery	recovery	NOUN
easat-1457	250	32	strategy	strategy	NOUN
easat-1457	250	33	and	and	CCONJ
easat-1457	250	34	satisfaction	satisfaction	NOUN
easat-1457	250	35	.	.	PUNCT
easat-1457	251	1	this	this	DET
easat-1457	251	2	finding	finding	NOUN
easat-1457	251	3	is	be	AUX
easat-1457	251	4	consistent	consistent	ADJ
easat-1457	251	5	with	with	ADP
easat-1457	251	6	research	research	NOUN
easat-1457	251	7	showing	show	VERB
easat-1457	251	8	that	that	SCONJ
easat-1457	251	9	male	male	ADJ
easat-1457	251	10	and	and	CCONJ
easat-1457	251	11	female	female	ADJ
easat-1457	251	12	customers	customer	NOUN
easat-1457	251	13	have	have	VERB
easat-1457	251	14	similar	similar	ADJ
easat-1457	251	15	satisfaction	satisfaction	NOUN
easat-1457	251	16	levels	level	NOUN
easat-1457	251	17	with	with	ADP
easat-1457	251	18	compensation	compensation	NOUN
easat-1457	251	19	-	-	PUNCT
easat-1457	251	20	based	base	VERB
easat-1457	251	21	service	service	NOUN
easat-1457	251	22	strategies	strategy	NOUN
easat-1457	251	23	(	(	PUNCT
easat-1457	251	24	mattila	mattila	NOUN
easat-1457	251	25	,	,	PUNCT
easat-1457	251	26	cho	cho	PROPN
easat-1457	251	27	,	,	PUNCT
easat-1457	251	28	and	and	CCONJ
easat-1457	251	29	ro	ro	NOUN
easat-1457	251	30	2009	2009	NUM
easat-1457	251	31	)	)	PUNCT
easat-1457	251	32	.	.	PUNCT
easat-1457	252	1	however	however	ADV
easat-1457	252	2	,	,	PUNCT
easat-1457	252	3	some	some	DET
easat-1457	252	4	studies	study	NOUN
easat-1457	252	5	have	have	AUX
easat-1457	252	6	found	find	VERB
easat-1457	252	7	that	that	SCONJ
easat-1457	252	8	gender	gender	NOUN
easat-1457	252	9	does	do	AUX
easat-1457	252	10	affect	affect	VERB
easat-1457	252	11	compensation	compensation	NOUN
easat-1457	252	12	strategies	strategy	NOUN
easat-1457	252	13	and	and	CCONJ
easat-1457	252	14	perceptions	perception	NOUN
easat-1457	252	15	of	of	ADP
easat-1457	252	16	service	service	NOUN
easat-1457	252	17	failures	failure	NOUN
easat-1457	252	18	(	(	PUNCT
easat-1457	252	19	ali	ali	PROPN
easat-1457	252	20	et	et	PROPN
easat-1457	252	21	al	al	PROPN
easat-1457	252	22	.	.	PROPN
easat-1457	252	23	2023	2023	NUM
easat-1457	252	24	;	;	PUNCT
easat-1457	252	25	cambra	cambra	NOUN
easat-1457	252	26	-	-	PUNCT
easat-1457	252	27	fierro	fierro	PROPN
easat-1457	252	28	et	et	PROPN
easat-1457	252	29	al	al	PROPN
easat-1457	252	30	.	.	PROPN
easat-1457	252	31	2013	2013	NUM
easat-1457	252	32	)	)	PUNCT
easat-1457	252	33	.	.	PUNCT
easat-1457	253	1	therefore	therefore	ADV
easat-1457	253	2	,	,	PUNCT
easat-1457	253	3	it	it	PRON
easat-1457	253	4	can	can	AUX
easat-1457	253	5	be	be	AUX
easat-1457	253	6	said	say	VERB
easat-1457	253	7	that	that	SCONJ
easat-1457	253	8	personal	personal	ADJ
easat-1457	253	9	factors	factor	NOUN
easat-1457	253	10	related	relate	VERB
easat-1457	253	11	to	to	ADP
easat-1457	253	12	gender	gender	NOUN
easat-1457	253	13	still	still	ADV
easat-1457	253	14	show	show	VERB
easat-1457	253	15	diverse	diverse	ADJ
easat-1457	253	16	research	research	NOUN
easat-1457	253	17	results	result	NOUN
easat-1457	253	18	.	.	PUNCT
easat-1457	254	1	this	this	PRON
easat-1457	254	2	presents	present	VERB
easat-1457	254	3	an	an	DET
easat-1457	254	4	opportunity	opportunity	NOUN
easat-1457	254	5	for	for	SCONJ
easat-1457	254	6	future	future	ADJ
easat-1457	254	7	studies	study	NOUN
easat-1457	254	8	to	to	PART
easat-1457	254	9	focus	focus	VERB
easat-1457	254	10	on	on	ADP
easat-1457	254	11	gender	gender	NOUN
easat-1457	254	12	differences	difference	NOUN
easat-1457	254	13	in	in	ADP
easat-1457	254	14	the	the	DET
easat-1457	254	15	context	context	NOUN
easat-1457	254	16	of	of	ADP
easat-1457	254	17	service	service	NOUN
easat-1457	254	18	recovery	recovery	NOUN
easat-1457	254	19	strategy	strategy	NOUN
easat-1457	254	20	.	.	PUNCT
easat-1457	255	1	5.3	5.3	NUM
easat-1457	255	2	.	.	PUNCT
easat-1457	255	3	influence	influence	NOUN
easat-1457	255	4	of	of	ADP
easat-1457	255	5	income	income	NOUN
easat-1457	255	6	as	as	ADP
easat-1457	255	7	a	a	DET
easat-1457	255	8	moderator	moderator	NOUN
easat-1457	255	9	on	on	ADP
easat-1457	255	10	the	the	DET
easat-1457	255	11	relationship	relationship	NOUN
easat-1457	255	12	between	between	ADP
easat-1457	255	13	service	service	NOUN
easat-1457	255	14	recovery	recovery	NOUN
easat-1457	255	15	strategy	strategy	NOUN
easat-1457	255	16	and	and	CCONJ
easat-1457	255	17	satisfaction	satisfaction	NOUN
easat-1457	255	18	this	this	DET
easat-1457	255	19	study	study	NOUN
easat-1457	255	20	reveals	reveal	VERB
easat-1457	255	21	that	that	SCONJ
easat-1457	255	22	individuals	individual	NOUN
easat-1457	255	23	with	with	ADP
easat-1457	255	24	lower	low	ADJ
easat-1457	255	25	incomes	income	NOUN
easat-1457	255	26	perceive	perceive	VERB
easat-1457	255	27	the	the	DET
easat-1457	255	28	impact	impact	NOUN
easat-1457	255	29	of	of	ADP
easat-1457	255	30	brand	brand	NOUN
easat-1457	255	31	symbolism	symbolism	NOUN
easat-1457	255	32	less	less	ADV
easat-1457	255	33	positively	positively	ADV
easat-1457	255	34	than	than	ADP
easat-1457	255	35	those	those	PRON
easat-1457	255	36	with	with	ADP
easat-1457	255	37	higher	high	ADJ
easat-1457	255	38	incomes	income	NOUN
easat-1457	255	39	.	.	PUNCT
easat-1457	256	1	furthermore	furthermore	ADV
easat-1457	256	2	,	,	PUNCT
easat-1457	256	3	lower	low	ADJ
easat-1457	256	4	-	-	PUNCT
easat-1457	256	5	income	income	NOUN
easat-1457	256	6	people	people	NOUN
easat-1457	256	7	view	view	VERB
easat-1457	256	8	the	the	DET
easat-1457	256	9	brand	brand	NOUN
easat-1457	256	10	’s	’s	PART
easat-1457	256	11	social	social	ADJ
easat-1457	256	12	image	image	NOUN
easat-1457	256	13	more	more	ADV
easat-1457	256	14	positively	positively	ADV
easat-1457	256	15	,	,	PUNCT
easat-1457	256	16	while	while	SCONJ
easat-1457	256	17	those	those	PRON
easat-1457	256	18	with	with	ADP
easat-1457	256	19	higher	high	ADJ
easat-1457	256	20	incomes	income	NOUN
easat-1457	256	21	perceive	perceive	VERB
easat-1457	256	22	it	it	PRON
easat-1457	256	23	negatively	negatively	ADV
easat-1457	256	24	.	.	PUNCT
easat-1457	257	1	additionally	additionally	ADV
easat-1457	257	2	,	,	PUNCT
easat-1457	257	3	individuals	individual	NOUN
easat-1457	257	4	with	with	ADP
easat-1457	257	5	lower	low	ADJ
easat-1457	257	6	incomes	income	NOUN
easat-1457	257	7	have	have	VERB
easat-1457	257	8	a	a	DET
easat-1457	257	9	higher	high	ADJ
easat-1457	257	10	positive	positive	ADJ
easat-1457	257	11	perception	perception	NOUN
easat-1457	257	12	of	of	ADP
easat-1457	257	13	service	service	NOUN
easat-1457	257	14	recovery	recovery	NOUN
easat-1457	257	15	strategy	strategy	NOUN
easat-1457	257	16	than	than	ADP
easat-1457	257	17	those	those	PRON
easat-1457	257	18	with	with	ADP
easat-1457	257	19	579	579	NUM
easat-1457	257	20	edelweiss	edelweiss	PROPN
easat-1457	257	21	applied	apply	VERB
easat-1457	257	22	science	science	NOUN
easat-1457	257	23	and	and	CCONJ
easat-1457	257	24	technology	technology	NOUN
easat-1457	257	25	issn	issn	PROPN
easat-1457	257	26	:	:	PUNCT
easat-1457	257	27	2576	2576	NUM
easat-1457	257	28	-	-	SYM
easat-1457	257	29	8484	8484	NUM
easat-1457	257	30	vol	vol	NOUN
easat-1457	257	31	.	.	PROPN
easat-1457	258	1	8	8	NUM
easat-1457	258	2	,	,	PUNCT
easat-1457	258	3	no	no	INTJ
easat-1457	258	4	.	.	NOUN
easat-1457	259	1	4	4	NUM
easat-1457	259	2	:	:	PUNCT
easat-1457	259	3	570	570	NUM
easat-1457	259	4	-	-	SYM
easat-1457	259	5	582	582	NUM
easat-1457	259	6	,	,	PUNCT
easat-1457	259	7	2024	2024	NUM
easat-1457	259	8	doi	doi	NOUN
easat-1457	259	9	:	:	PUNCT
easat-1457	259	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	259	11	©	©	ADP
easat-1457	259	12	2024	2024	NUM
easat-1457	259	13	by	by	ADP
easat-1457	259	14	the	the	DET
easat-1457	259	15	authors	author	NOUN
easat-1457	259	16	;	;	PUNCT
easat-1457	259	17	licensee	licensee	PROPN
easat-1457	259	18	learning	learning	NOUN
easat-1457	259	19	gate	gate	VERB
easat-1457	259	20	higher	high	ADJ
easat-1457	259	21	incomes	income	NOUN
easat-1457	259	22	.	.	PUNCT
easat-1457	260	1	the	the	DET
easat-1457	260	2	findings	finding	NOUN
easat-1457	260	3	indicate	indicate	VERB
easat-1457	260	4	that	that	SCONJ
easat-1457	260	5	income	income	NOUN
easat-1457	260	6	levels	level	NOUN
easat-1457	260	7	affect	affect	VERB
easat-1457	260	8	attitudes	attitude	NOUN
easat-1457	260	9	and	and	CCONJ
easat-1457	260	10	perceptions	perception	NOUN
easat-1457	260	11	regarding	regard	VERB
easat-1457	260	12	service	service	NOUN
easat-1457	260	13	compensation	compensation	NOUN
easat-1457	260	14	,	,	PUNCT
easat-1457	260	15	aligning	align	VERB
easat-1457	260	16	with	with	ADP
easat-1457	260	17	studies	study	NOUN
easat-1457	260	18	in	in	ADP
easat-1457	260	19	the	the	DET
easat-1457	260	20	tourism	tourism	NOUN
easat-1457	260	21	industry	industry	NOUN
easat-1457	260	22	,	,	PUNCT
easat-1457	260	23	where	where	SCONJ
easat-1457	260	24	tourists	tourist	NOUN
easat-1457	260	25	’	'	PUNCT
easat-1457	260	26	household	household	NOUN
easat-1457	260	27	income	income	NOUN
easat-1457	260	28	influences	influence	VERB
easat-1457	260	29	their	their	PRON
easat-1457	260	30	satisfaction	satisfaction	NOUN
easat-1457	260	31	with	with	ADP
easat-1457	260	32	service	service	NOUN
easat-1457	260	33	compensation	compensation	NOUN
easat-1457	260	34	(	(	PUNCT
easat-1457	260	35	akinci	akinci	PROPN
easat-1457	260	36	and	and	CCONJ
easat-1457	260	37	aksoy	aksoy	NOUN
easat-1457	260	38	2019	2019	NUM
easat-1457	260	39	)	)	PUNCT
easat-1457	260	40	.	.	PUNCT
easat-1457	261	1	higher	high	ADJ
easat-1457	261	2	income	income	NOUN
easat-1457	261	3	often	often	ADV
easat-1457	261	4	reflects	reflect	VERB
easat-1457	261	5	a	a	DET
easat-1457	261	6	higher	high	ADJ
easat-1457	261	7	social	social	ADJ
easat-1457	261	8	status	status	NOUN
easat-1457	261	9	,	,	PUNCT
easat-1457	261	10	influencing	influence	VERB
easat-1457	261	11	behavioural	behavioural	ADJ
easat-1457	261	12	responses	response	NOUN
easat-1457	261	13	when	when	SCONJ
easat-1457	261	14	mistakes	mistake	NOUN
easat-1457	261	15	occur	occur	VERB
easat-1457	261	16	.	.	PUNCT
easat-1457	262	1	individuals	individual	NOUN
easat-1457	262	2	with	with	ADP
easat-1457	262	3	higher	high	ADJ
easat-1457	262	4	social	social	ADJ
easat-1457	262	5	status	status	NOUN
easat-1457	262	6	may	may	AUX
easat-1457	262	7	be	be	AUX
easat-1457	262	8	more	more	ADV
easat-1457	262	9	likely	likely	ADJ
easat-1457	262	10	to	to	PART
easat-1457	262	11	express	express	VERB
easat-1457	262	12	negative	negative	ADJ
easat-1457	262	13	emotions	emotion	NOUN
easat-1457	262	14	than	than	ADP
easat-1457	262	15	those	those	PRON
easat-1457	262	16	of	of	ADP
easat-1457	262	17	average	average	ADJ
easat-1457	262	18	social	social	ADJ
easat-1457	262	19	status	status	NOUN
easat-1457	262	20	(	(	PUNCT
easat-1457	262	21	çelik	çelik	PROPN
easat-1457	262	22	,	,	PUNCT
easat-1457	262	23	özkan	özkan	VERB
easat-1457	262	24	tektaş	tektaş	NUM
easat-1457	262	25	,	,	PUNCT
easat-1457	262	26	and	and	CCONJ
easat-1457	262	27	kavak	kavak	ADJ
easat-1457	262	28	2024	2024	NUM
easat-1457	262	29	)	)	PUNCT
easat-1457	262	30	.	.	PUNCT
easat-1457	263	1	experiencing	experience	VERB
easat-1457	263	2	class	class	NOUN
easat-1457	263	3	-	-	PUNCT
easat-1457	263	4	based	base	VERB
easat-1457	263	5	discrimination	discrimination	NOUN
easat-1457	263	6	in	in	ADP
easat-1457	263	7	the	the	DET
easat-1457	263	8	service	service	NOUN
easat-1457	263	9	response	response	NOUN
easat-1457	263	10	,	,	PUNCT
easat-1457	263	11	where	where	SCONJ
easat-1457	263	12	higher	high	ADJ
easat-1457	263	13	social	social	ADJ
easat-1457	263	14	status	status	NOUN
easat-1457	263	15	customers	customer	NOUN
easat-1457	263	16	receive	receive	VERB
easat-1457	263	17	different	different	ADJ
easat-1457	263	18	treatment	treatment	NOUN
easat-1457	263	19	,	,	PUNCT
easat-1457	263	20	can	can	AUX
easat-1457	263	21	affect	affect	VERB
easat-1457	263	22	their	their	PRON
easat-1457	263	23	satisfaction	satisfaction	NOUN
easat-1457	263	24	with	with	ADP
easat-1457	263	25	compensation	compensation	NOUN
easat-1457	263	26	strategies	strategy	NOUN
easat-1457	263	27	.	.	PUNCT
easat-1457	264	1	(	(	PUNCT
easat-1457	264	2	rohden	rohden	ADJ
easat-1457	264	3	and	and	CCONJ
easat-1457	264	4	pizzutti	pizzutti	NOUN
easat-1457	264	5	2023	2023	NUM
easat-1457	264	6	)	)	PUNCT
easat-1457	264	7	.	.	PUNCT
easat-1457	265	1	financial	financial	ADJ
easat-1457	265	2	compensation	compensation	NOUN
easat-1457	265	3	may	may	AUX
easat-1457	265	4	lead	lead	VERB
easat-1457	265	5	to	to	ADP
easat-1457	265	6	differing	differ	VERB
easat-1457	265	7	satisfaction	satisfaction	NOUN
easat-1457	265	8	levels	level	NOUN
easat-1457	265	9	between	between	ADP
easat-1457	265	10	social	social	ADJ
easat-1457	265	11	classes	class	NOUN
easat-1457	265	12	(	(	PUNCT
easat-1457	265	13	rohden	rohden	ADJ
easat-1457	265	14	2019	2019	NUM
easat-1457	265	15	)	)	PUNCT
easat-1457	265	16	.	.	PUNCT
easat-1457	266	1	the	the	DET
easat-1457	266	2	study	study	NOUN
easat-1457	266	3	reveals	reveal	VERB
easat-1457	266	4	that	that	SCONJ
easat-1457	266	5	individuals	individual	NOUN
easat-1457	266	6	in	in	ADP
easat-1457	266	7	rural	rural	ADJ
easat-1457	266	8	areas	area	NOUN
easat-1457	266	9	perceive	perceive	VERB
easat-1457	266	10	the	the	DET
easat-1457	266	11	brand	brand	NOUN
easat-1457	266	12	experience	experience	NOUN
easat-1457	266	13	positively	positively	ADV
easat-1457	266	14	,	,	PUNCT
easat-1457	266	15	while	while	SCONJ
easat-1457	266	16	those	those	PRON
easat-1457	266	17	in	in	ADP
easat-1457	266	18	bangkok	bangkok	PROPN
easat-1457	266	19	perceive	perceive	PROPN
easat-1457	266	20	it	it	PRON
easat-1457	266	21	negatively	negatively	ADV
easat-1457	266	22	.	.	PUNCT
easat-1457	267	1	this	this	PRON
easat-1457	267	2	indicates	indicate	VERB
easat-1457	267	3	differing	differ	VERB
easat-1457	267	4	perceptions	perception	NOUN
easat-1457	267	5	of	of	ADP
easat-1457	267	6	brand	brand	NOUN
easat-1457	267	7	experience	experience	NOUN
easat-1457	267	8	based	base	VERB
easat-1457	267	9	on	on	ADP
easat-1457	267	10	location	location	NOUN
easat-1457	267	11	.	.	PUNCT
easat-1457	268	1	consumers	consumer	NOUN
easat-1457	268	2	in	in	ADP
easat-1457	268	3	rural	rural	ADJ
easat-1457	268	4	regions	region	NOUN
easat-1457	268	5	value	value	VERB
easat-1457	268	6	brand	brand	NOUN
easat-1457	268	7	experiences	experience	NOUN
easat-1457	268	8	more	more	ADV
easat-1457	268	9	positively	positively	ADV
easat-1457	268	10	,	,	PUNCT
easat-1457	268	11	whereas	whereas	SCONJ
easat-1457	268	12	urban	urban	ADJ
easat-1457	268	13	residents	resident	NOUN
easat-1457	268	14	in	in	ADP
easat-1457	268	15	bangkok	bangkok	PROPN
easat-1457	268	16	have	have	VERB
easat-1457	268	17	a	a	DET
easat-1457	268	18	contrasting	contrasting	ADJ
easat-1457	268	19	view	view	NOUN
easat-1457	268	20	,	,	PUNCT
easat-1457	268	21	possibly	possibly	ADV
easat-1457	268	22	due	due	ADP
easat-1457	268	23	to	to	ADP
easat-1457	268	24	differing	differ	VERB
easat-1457	268	25	social	social	ADJ
easat-1457	268	26	and	and	CCONJ
easat-1457	268	27	environmental	environmental	ADJ
easat-1457	268	28	contexts	context	NOUN
easat-1457	268	29	.	.	PUNCT
easat-1457	269	1	although	although	SCONJ
easat-1457	269	2	satisfaction	satisfaction	NOUN
easat-1457	269	3	studies	study	NOUN
easat-1457	269	4	show	show	VERB
easat-1457	269	5	that	that	SCONJ
easat-1457	269	6	urban	urban	ADJ
easat-1457	269	7	residents	resident	NOUN
easat-1457	269	8	generally	generally	ADV
easat-1457	269	9	appreciate	appreciate	VERB
easat-1457	269	10	more	more	ADV
easat-1457	269	11	comprehensive	comprehensive	ADJ
easat-1457	269	12	public	public	ADJ
easat-1457	269	13	utilities	utility	NOUN
easat-1457	269	14	than	than	ADP
easat-1457	269	15	rural	rural	ADJ
easat-1457	269	16	areas	area	NOUN
easat-1457	269	17	,	,	PUNCT
easat-1457	269	18	these	these	DET
easat-1457	269	19	findings	finding	NOUN
easat-1457	269	20	highlight	highlight	VERB
easat-1457	269	21	the	the	DET
easat-1457	269	22	importance	importance	NOUN
easat-1457	269	23	of	of	ADP
easat-1457	269	24	considering	consider	VERB
easat-1457	269	25	regional	regional	ADJ
easat-1457	269	26	differences	difference	NOUN
easat-1457	269	27	in	in	ADP
easat-1457	269	28	brand	brand	NOUN
easat-1457	269	29	perception	perception	NOUN
easat-1457	269	30	and	and	CCONJ
easat-1457	269	31	satisfaction	satisfaction	NOUN
easat-1457	269	32	.	.	PUNCT
easat-1457	270	1	(	(	PUNCT
easat-1457	270	2	rohden	rohden	ADJ
easat-1457	270	3	and	and	CCONJ
easat-1457	270	4	pizzutti	pizzutti	NOUN
easat-1457	270	5	2023	2023	NUM
easat-1457	270	6	)	)	PUNCT
easat-1457	270	7	.	.	PUNCT
easat-1457	271	1	however	however	ADV
easat-1457	271	2	,	,	PUNCT
easat-1457	271	3	limited	limited	ADJ
easat-1457	271	4	research	research	NOUN
easat-1457	271	5	compares	compare	VERB
easat-1457	271	6	differences	difference	NOUN
easat-1457	271	7	in	in	ADP
easat-1457	271	8	attitudes	attitude	NOUN
easat-1457	271	9	toward	toward	ADP
easat-1457	271	10	brand	brand	NOUN
easat-1457	271	11	experience	experience	NOUN
easat-1457	271	12	.	.	PUNCT
easat-1457	272	1	as	as	ADP
easat-1457	272	2	a	a	DET
easat-1457	272	3	result	result	NOUN
easat-1457	272	4	,	,	PUNCT
easat-1457	272	5	it	it	PRON
easat-1457	272	6	is	be	AUX
easat-1457	272	7	challenging	challenge	VERB
easat-1457	272	8	to	to	PART
easat-1457	272	9	determine	determine	VERB
easat-1457	272	10	the	the	DET
easat-1457	272	11	extent	extent	NOUN
easat-1457	272	12	to	to	PART
easat-1457	272	13	which	which	PRON
easat-1457	272	14	study	study	NOUN
easat-1457	272	15	findings	finding	NOUN
easat-1457	272	16	are	be	AUX
easat-1457	272	17	similar	similar	ADJ
easat-1457	272	18	or	or	CCONJ
easat-1457	272	19	different	different	ADJ
easat-1457	272	20	.	.	PUNCT
easat-1457	273	1	the	the	DET
easat-1457	273	2	discussion	discussion	NOUN
easat-1457	273	3	of	of	ADP
easat-1457	273	4	the	the	DET
easat-1457	273	5	results	result	NOUN
easat-1457	273	6	can	can	AUX
easat-1457	273	7	be	be	AUX
easat-1457	273	8	based	base	VERB
easat-1457	273	9	on	on	ADP
easat-1457	273	10	the	the	DET
easat-1457	273	11	attitudes	attitude	NOUN
easat-1457	273	12	of	of	ADP
easat-1457	273	13	entrepreneurs	entrepreneur	NOUN
easat-1457	273	14	in	in	ADP
easat-1457	273	15	sri	sri	PROPN
easat-1457	273	16	lanka	lanka	PROPN
easat-1457	273	17	toward	toward	ADP
easat-1457	273	18	factors	factor	NOUN
easat-1457	273	19	influencing	influence	VERB
easat-1457	273	20	success	success	NOUN
easat-1457	273	21	,	,	PUNCT
easat-1457	273	22	which	which	PRON
easat-1457	273	23	may	may	AUX
easat-1457	273	24	differ	differ	VERB
easat-1457	273	25	from	from	ADP
easat-1457	273	26	the	the	DET
easat-1457	273	27	perspectives	perspective	NOUN
easat-1457	273	28	of	of	ADP
easat-1457	273	29	entrepreneurs	entrepreneur	NOUN
easat-1457	273	30	in	in	ADP
easat-1457	273	31	urban	urban	ADJ
easat-1457	273	32	areas	area	NOUN
easat-1457	273	33	.	.	PUNCT
easat-1457	274	1	this	this	DET
easat-1457	274	2	highlights	highlight	VERB
easat-1457	274	3	the	the	DET
easat-1457	274	4	need	need	NOUN
easat-1457	274	5	for	for	ADP
easat-1457	274	6	further	further	ADJ
easat-1457	274	7	research	research	NOUN
easat-1457	274	8	to	to	PART
easat-1457	274	9	understand	understand	VERB
easat-1457	274	10	regional	regional	ADJ
easat-1457	274	11	variations	variation	NOUN
easat-1457	274	12	in	in	ADP
easat-1457	274	13	brand	brand	NOUN
easat-1457	274	14	perception	perception	NOUN
easat-1457	274	15	and	and	CCONJ
easat-1457	274	16	the	the	DET
easat-1457	274	17	factors	factor	NOUN
easat-1457	274	18	contributing	contribute	VERB
easat-1457	274	19	to	to	ADP
easat-1457	274	20	business	business	NOUN
easat-1457	274	21	success	success	NOUN
easat-1457	274	22	(	(	PUNCT
easat-1457	274	23	rosairo	rosairo	NOUN
easat-1457	274	24	and	and	CCONJ
easat-1457	274	25	potts	potts	PROPN
easat-1457	274	26	2016	2016	NUM
easat-1457	274	27	)	)	PUNCT
easat-1457	274	28	.	.	PUNCT
easat-1457	275	1	in	in	ADP
easat-1457	275	2	thailand	thailand	PROPN
easat-1457	275	3	,	,	PUNCT
easat-1457	275	4	attitudes	attitude	NOUN
easat-1457	275	5	and	and	CCONJ
easat-1457	275	6	perceptions	perception	NOUN
easat-1457	275	7	of	of	ADP
easat-1457	275	8	value	value	NOUN
easat-1457	275	9	regarding	regard	VERB
easat-1457	275	10	the	the	DET
easat-1457	275	11	acceptance	acceptance	NOUN
easat-1457	275	12	of	of	ADP
easat-1457	275	13	tablets	tablet	NOUN
easat-1457	275	14	for	for	ADP
easat-1457	275	15	children	child	NOUN
easat-1457	275	16	’s	’s	PART
easat-1457	275	17	education	education	NOUN
easat-1457	275	18	differ	differ	VERB
easat-1457	275	19	between	between	ADP
easat-1457	275	20	bangkok	bangkok	PROPN
easat-1457	275	21	and	and	CCONJ
easat-1457	275	22	rural	rural	ADJ
easat-1457	275	23	areas	area	NOUN
easat-1457	275	24	(	(	PUNCT
easat-1457	275	25	thongpahol	thongpahol	NOUN
easat-1457	275	26	2014	2014	NUM
easat-1457	275	27	)	)	PUNCT
easat-1457	275	28	.	.	PUNCT
easat-1457	276	1	in	in	ADP
easat-1457	276	2	the	the	DET
easat-1457	276	3	private	private	ADJ
easat-1457	276	4	hospital	hospital	NOUN
easat-1457	276	5	sector	sector	NOUN
easat-1457	276	6	,	,	PUNCT
easat-1457	276	7	there	there	PRON
easat-1457	276	8	has	have	AUX
easat-1457	276	9	been	be	AUX
easat-1457	276	10	a	a	DET
easat-1457	276	11	comparative	comparative	ADJ
easat-1457	276	12	study	study	NOUN
easat-1457	276	13	of	of	ADP
easat-1457	276	14	staff	staff	NOUN
easat-1457	276	15	models	model	NOUN
easat-1457	276	16	between	between	ADP
easat-1457	276	17	bangkok	bangkok	PROPN
easat-1457	276	18	and	and	CCONJ
easat-1457	276	19	the	the	DET
easat-1457	276	20	rural	rural	ADJ
easat-1457	276	21	regions	region	NOUN
easat-1457	276	22	,	,	PUNCT
easat-1457	276	23	which	which	PRON
easat-1457	276	24	may	may	AUX
easat-1457	276	25	reflect	reflect	VERB
easat-1457	276	26	similar	similar	ADJ
easat-1457	276	27	trends	trend	NOUN
easat-1457	276	28	in	in	ADP
easat-1457	276	29	service	service	NOUN
easat-1457	276	30	quality	quality	NOUN
easat-1457	276	31	and	and	CCONJ
easat-1457	276	32	compensation	compensation	NOUN
easat-1457	276	33	standards	standard	NOUN
easat-1457	276	34	(	(	PUNCT
easat-1457	276	35	kittidilokkul	kittidilokkul	NOUN
easat-1457	276	36	and	and	CCONJ
easat-1457	276	37	tangcharoensathien	tangcharoensathien	NOUN
easat-1457	276	38	1997	1997	NUM
easat-1457	276	39	)	)	PUNCT
easat-1457	276	40	.	.	PUNCT
easat-1457	277	1	the	the	DET
easat-1457	277	2	political	political	ADJ
easat-1457	277	3	attitudes	attitude	NOUN
easat-1457	277	4	of	of	ADP
easat-1457	277	5	people	people	NOUN
easat-1457	277	6	in	in	ADP
easat-1457	277	7	bangkok	bangkok	PROPN
easat-1457	277	8	and	and	CCONJ
easat-1457	277	9	other	other	ADJ
easat-1457	277	10	provinces	province	NOUN
easat-1457	277	11	are	be	AUX
easat-1457	277	12	also	also	ADV
easat-1457	277	13	different	different	ADJ
easat-1457	277	14	(	(	PUNCT
easat-1457	277	15	logerfo	logerfo	ADJ
easat-1457	277	16	1996	1996	NUM
easat-1457	277	17	)	)	PUNCT
easat-1457	277	18	.	.	PUNCT
easat-1457	278	1	therefore	therefore	ADV
easat-1457	278	2	,	,	PUNCT
easat-1457	278	3	studying	study	VERB
easat-1457	278	4	consumer	consumer	NOUN
easat-1457	278	5	behaviour	behaviour	NOUN
easat-1457	278	6	to	to	PART
easat-1457	278	7	develop	develop	VERB
easat-1457	278	8	marketing	marketing	NOUN
easat-1457	278	9	strategies	strategy	NOUN
easat-1457	278	10	should	should	AUX
easat-1457	278	11	also	also	ADV
easat-1457	278	12	study	study	VERB
easat-1457	278	13	the	the	DET
easat-1457	278	14	perceptions	perception	NOUN
easat-1457	278	15	and	and	CCONJ
easat-1457	278	16	attitudes	attitude	NOUN
easat-1457	278	17	of	of	ADP
easat-1457	278	18	local	local	ADJ
easat-1457	278	19	people	people	NOUN
easat-1457	278	20	.	.	PUNCT
easat-1457	279	1	research	research	NOUN
easat-1457	279	2	has	have	AUX
easat-1457	279	3	compared	compare	VERB
easat-1457	279	4	hospital	hospital	NOUN
easat-1457	279	5	brand	brand	NOUN
easat-1457	279	6	image	image	NOUN
easat-1457	279	7	to	to	ADP
easat-1457	279	8	the	the	DET
easat-1457	279	9	performance	performance	NOUN
easat-1457	279	10	perceptions	perception	NOUN
easat-1457	279	11	that	that	PRON
easat-1457	279	12	emerge	emerge	VERB
easat-1457	279	13	in	in	ADP
easat-1457	279	14	consumers	consumer	NOUN
easat-1457	279	15	’	’	PART
easat-1457	279	16	minds	mind	NOUN
easat-1457	279	17	before	before	SCONJ
easat-1457	279	18	service	service	NOUN
easat-1457	279	19	errors	error	NOUN
easat-1457	279	20	occur	occur	VERB
easat-1457	279	21	.	.	PUNCT
easat-1457	280	1	hospitals	hospital	NOUN
easat-1457	280	2	have	have	AUX
easat-1457	280	3	implemented	implement	VERB
easat-1457	280	4	a	a	DET
easat-1457	280	5	service	service	NOUN
easat-1457	280	6	recovery	recovery	NOUN
easat-1457	280	7	strategy	strategy	NOUN
easat-1457	280	8	when	when	SCONJ
easat-1457	280	9	a	a	DET
easat-1457	280	10	mistake	mistake	NOUN
easat-1457	280	11	appears	appear	VERB
easat-1457	280	12	to	to	PART
easat-1457	280	13	offer	offer	VERB
easat-1457	280	14	performance	performance	NOUN
easat-1457	280	15	recognition	recognition	NOUN
easat-1457	280	16	after	after	SCONJ
easat-1457	280	17	errors	error	NOUN
easat-1457	280	18	have	have	AUX
easat-1457	280	19	occurred	occur	VERB
easat-1457	280	20	or	or	CCONJ
easat-1457	280	21	been	be	AUX
easat-1457	280	22	observed	observe	VERB
easat-1457	280	23	.	.	PUNCT
easat-1457	281	1	consumers	consumer	NOUN
easat-1457	281	2	will	will	AUX
easat-1457	281	3	compare	compare	VERB
easat-1457	281	4	their	their	PRON
easat-1457	281	5	internal	internal	ADJ
easat-1457	281	6	expectations	expectation	NOUN
easat-1457	281	7	.	.	PUNCT
easat-1457	282	1	the	the	DET
easat-1457	282	2	cumulative	cumulative	ADJ
easat-1457	282	3	performance	performance	NOUN
easat-1457	282	4	perception	perception	NOUN
easat-1457	282	5	of	of	ADP
easat-1457	282	6	the	the	DET
easat-1457	282	7	brand	brand	NOUN
easat-1457	282	8	image	image	NOUN
easat-1457	282	9	combined	combine	VERB
easat-1457	282	10	with	with	ADP
easat-1457	282	11	the	the	DET
easat-1457	282	12	performance	performance	NOUN
easat-1457	282	13	of	of	ADP
easat-1457	282	14	the	the	DET
easat-1457	282	15	service	service	NOUN
easat-1457	282	16	compensation	compensation	NOUN
easat-1457	282	17	strategy	strategy	NOUN
easat-1457	282	18	is	be	AUX
easat-1457	282	19	higher	high	ADJ
easat-1457	282	20	than	than	ADP
easat-1457	282	21	expectations	expectation	NOUN
easat-1457	282	22	.	.	PUNCT
easat-1457	283	1	there	there	PRON
easat-1457	283	2	will	will	AUX
easat-1457	283	3	be	be	AUX
easat-1457	283	4	confirmation	confirmation	NOUN
easat-1457	283	5	of	of	ADP
easat-1457	283	6	expectations	expectation	NOUN
easat-1457	283	7	.	.	PUNCT
easat-1457	284	1	and	and	CCONJ
easat-1457	284	2	create	create	VERB
easat-1457	284	3	satisfaction	satisfaction	NOUN
easat-1457	284	4	in	in	ADP
easat-1457	284	5	the	the	DET
easat-1457	284	6	service	service	NOUN
easat-1457	284	7	compensation	compensation	NOUN
easat-1457	284	8	strategy	strategy	NOUN
easat-1457	284	9	.	.	PUNCT
easat-1457	285	1	based	base	VERB
easat-1457	285	2	on	on	ADP
easat-1457	285	3	this	this	PRON
easat-1457	285	4	,	,	PUNCT
easat-1457	285	5	expectancy	expectancy	NOUN
easat-1457	285	6	confirmation	confirmation	NOUN
easat-1457	285	7	theory	theory	NOUN
easat-1457	285	8	has	have	AUX
easat-1457	285	9	been	be	AUX
easat-1457	285	10	proposed	propose	VERB
easat-1457	285	11	to	to	PART
easat-1457	285	12	explain	explain	VERB
easat-1457	285	13	the	the	DET
easat-1457	285	14	variation	variation	NOUN
easat-1457	285	15	in	in	ADP
easat-1457	285	16	expectations	expectation	NOUN
easat-1457	285	17	between	between	ADP
easat-1457	285	18	service	service	NOUN
easat-1457	285	19	users	user	NOUN
easat-1457	285	20	with	with	ADP
easat-1457	285	21	different	different	ADJ
easat-1457	285	22	personalities	personality	NOUN
easat-1457	285	23	and	and	CCONJ
easat-1457	285	24	attitudes	attitude	NOUN
easat-1457	285	25	.	.	PUNCT
easat-1457	286	1	however	however	ADV
easat-1457	286	2	,	,	PUNCT
easat-1457	286	3	this	this	DET
easat-1457	286	4	research	research	NOUN
easat-1457	286	5	suggests	suggest	VERB
easat-1457	286	6	that	that	SCONJ
easat-1457	286	7	expectancy	expectancy	NOUN
easat-1457	286	8	confirmation	confirmation	NOUN
easat-1457	286	9	theory	theory	NOUN
easat-1457	286	10	can	can	AUX
easat-1457	286	11	also	also	ADV
easat-1457	286	12	be	be	AUX
easat-1457	286	13	applied	apply	VERB
easat-1457	286	14	.	.	PUNCT
easat-1457	287	1	let	let	VERB
easat-1457	287	2	’s	’s	PRON
easat-1457	287	3	define	define	VERB
easat-1457	287	4	the	the	DET
easat-1457	287	5	behaviours	behaviour	NOUN
easat-1457	287	6	of	of	ADP
easat-1457	287	7	today	today	NOUN
easat-1457	287	8	’s	’s	PART
easat-1457	287	9	consumers	consumer	NOUN
easat-1457	287	10	(	(	PUNCT
easat-1457	287	11	chen	chen	PROPN
easat-1457	287	12	and	and	CCONJ
easat-1457	287	13	wu	wu	PROPN
easat-1457	287	14	2023	2023	NUM
easat-1457	287	15	;	;	PUNCT
easat-1457	287	16	huang	huang	PROPN
easat-1457	287	17	and	and	CCONJ
easat-1457	287	18	ma	ma	PROPN
easat-1457	287	19	2024	2024	NUM
easat-1457	287	20	;	;	PUNCT
easat-1457	287	21	ismail	ismail	NOUN
easat-1457	287	22	2023	2023	NUM
easat-1457	287	23	)	)	PUNCT
easat-1457	287	24	.	.	PUNCT
easat-1457	288	1	this	this	DET
easat-1457	288	2	research	research	NOUN
easat-1457	288	3	uses	use	VERB
easat-1457	288	4	social	social	ADJ
easat-1457	288	5	exchange	exchange	NOUN
easat-1457	288	6	theory	theory	NOUN
easat-1457	288	7	to	to	PART
easat-1457	288	8	explain	explain	VERB
easat-1457	288	9	the	the	DET
easat-1457	288	10	relationship	relationship	NOUN
easat-1457	288	11	between	between	ADP
easat-1457	288	12	patterns	pattern	NOUN
easat-1457	288	13	of	of	ADP
easat-1457	288	14	behavioral	behavioral	ADJ
easat-1457	288	15	intention	intention	NOUN
easat-1457	288	16	exchange	exchange	NOUN
easat-1457	288	17	between	between	ADP
easat-1457	288	18	service	service	NOUN
easat-1457	288	19	users	user	NOUN
easat-1457	288	20	and	and	CCONJ
easat-1457	288	21	private	private	ADJ
easat-1457	288	22	hospitals	hospital	NOUN
easat-1457	288	23	.	.	PUNCT
easat-1457	289	1	when	when	SCONJ
easat-1457	289	2	the	the	DET
easat-1457	289	3	service	service	NOUN
easat-1457	289	4	users	user	NOUN
easat-1457	289	5	are	be	AUX
easat-1457	289	6	satisfied	satisfied	ADJ
easat-1457	289	7	that	that	SCONJ
easat-1457	289	8	they	they	PRON
easat-1457	289	9	have	have	AUX
easat-1457	289	10	benefited	benefit	VERB
easat-1457	289	11	from	from	ADP
easat-1457	289	12	the	the	DET
easat-1457	289	13	service	service	NOUN
easat-1457	289	14	compensation	compensation	NOUN
easat-1457	289	15	strategy	strategy	NOUN
easat-1457	289	16	,	,	PUNCT
easat-1457	289	17	there	there	PRON
easat-1457	289	18	will	will	AUX
easat-1457	289	19	be	be	AUX
easat-1457	289	20	an	an	DET
easat-1457	289	21	exchange	exchange	NOUN
easat-1457	289	22	of	of	ADP
easat-1457	289	23	word	word	NOUN
easat-1457	289	24	-	-	PUNCT
easat-1457	289	25	of	of	ADP
easat-1457	289	26	-	-	PUNCT
easat-1457	289	27	mouth	mouth	NOUN
easat-1457	289	28	communication	communication	NOUN
easat-1457	289	29	and	and	CCONJ
easat-1457	289	30	a	a	DET
easat-1457	289	31	revisiting	revisiting	ADJ
easat-1457	289	32	intention	intention	NOUN
easat-1457	289	33	to	to	PART
easat-1457	289	34	use	use	VERB
easat-1457	289	35	the	the	DET
easat-1457	289	36	services	service	NOUN
easat-1457	289	37	of	of	ADP
easat-1457	289	38	private	private	ADJ
easat-1457	289	39	hospitals	hospital	NOUN
easat-1457	289	40	.	.	PUNCT
easat-1457	290	1	past	past	ADJ
easat-1457	290	2	studies	study	NOUN
easat-1457	290	3	in	in	ADP
easat-1457	290	4	service	service	NOUN
easat-1457	290	5	compensation	compensation	NOUN
easat-1457	290	6	are	be	AUX
easat-1457	290	7	based	base	VERB
easat-1457	290	8	on	on	ADP
easat-1457	290	9	the	the	DET
easat-1457	290	10	social	social	ADJ
easat-1457	290	11	exchange	exchange	NOUN
easat-1457	290	12	theory	theory	NOUN
easat-1457	290	13	,	,	PUNCT
easat-1457	290	14	which	which	PRON
easat-1457	290	15	refers	refer	VERB
easat-1457	290	16	to	to	ADP
easat-1457	290	17	exchanges	exchange	NOUN
easat-1457	290	18	in	in	ADP
easat-1457	290	19	which	which	PRON
easat-1457	290	20	service	service	NOUN
easat-1457	290	21	users	user	NOUN
easat-1457	290	22	give	give	VERB
easat-1457	290	23	back	back	ADP
easat-1457	290	24	,	,	PUNCT
easat-1457	290	25	e.g.	e.g.	ADV
easat-1457	290	26	,	,	PUNCT
easat-1457	290	27	customer	customer	NOUN
easat-1457	290	28	citizenship	citizenship	NOUN
easat-1457	290	29	behaviour	behaviour	NOUN
easat-1457	290	30	,	,	PUNCT
easat-1457	290	31	in	in	ADP
easat-1457	290	32	exchange	exchange	NOUN
easat-1457	290	33	for	for	ADP
easat-1457	290	34	satisfaction	satisfaction	NOUN
easat-1457	290	35	with	with	ADP
easat-1457	290	36	service	service	NOUN
easat-1457	290	37	recovery	recovery	NOUN
easat-1457	290	38	strategy	strategy	NOUN
easat-1457	290	39	(	(	PUNCT
easat-1457	290	40	zhu	zhu	X
easat-1457	290	41	et	et	PROPN
easat-1457	290	42	al	al	PROPN
easat-1457	290	43	.	.	PROPN
easat-1457	290	44	2021	2021	NUM
easat-1457	290	45	)	)	PUNCT
easat-1457	290	46	.	.	PUNCT
easat-1457	291	1	there	there	PRON
easat-1457	291	2	will	will	AUX
easat-1457	291	3	be	be	AUX
easat-1457	291	4	an	an	DET
easat-1457	291	5	exchange	exchange	NOUN
easat-1457	291	6	when	when	SCONJ
easat-1457	291	7	service	service	NOUN
easat-1457	291	8	users	user	NOUN
easat-1457	291	9	become	become	VERB
easat-1457	291	10	loyal	loyal	ADJ
easat-1457	291	11	to	to	ADP
easat-1457	291	12	service	service	NOUN
easat-1457	291	13	providers	provider	NOUN
easat-1457	291	14	due	due	ADP
easat-1457	291	15	to	to	ADP
easat-1457	291	16	a	a	DET
easat-1457	291	17	successful	successful	ADJ
easat-1457	291	18	service	service	NOUN
easat-1457	291	19	recovery	recovery	NOUN
easat-1457	291	20	strategy	strategy	NOUN
easat-1457	291	21	and	and	CCONJ
easat-1457	291	22	resilience	resilience	NOUN
easat-1457	291	23	to	to	ADP
easat-1457	291	24	switching	switch	VERB
easat-1457	291	25	intention	intention	NOUN
easat-1457	291	26	(	(	PUNCT
easat-1457	291	27	ismail	ismail	NOUN
easat-1457	291	28	2023	2023	NUM
easat-1457	291	29	)	)	PUNCT
easat-1457	291	30	.	.	PUNCT
easat-1457	292	1	580	580	NUM
easat-1457	292	2	edelweiss	edelweiss	PROPN
easat-1457	292	3	applied	apply	VERB
easat-1457	292	4	science	science	NOUN
easat-1457	292	5	and	and	CCONJ
easat-1457	292	6	technology	technology	NOUN
easat-1457	292	7	issn	issn	PROPN
easat-1457	292	8	:	:	PUNCT
easat-1457	292	9	2576	2576	NUM
easat-1457	292	10	-	-	SYM
easat-1457	292	11	8484	8484	NUM
easat-1457	292	12	vol	vol	NOUN
easat-1457	292	13	.	.	PROPN
easat-1457	292	14	8	8	NUM
easat-1457	292	15	,	,	PUNCT
easat-1457	292	16	no	no	INTJ
easat-1457	292	17	.	.	NOUN
easat-1457	293	1	4	4	NUM
easat-1457	293	2	:	:	PUNCT
easat-1457	293	3	570	570	NUM
easat-1457	293	4	-	-	SYM
easat-1457	293	5	582	582	NUM
easat-1457	293	6	,	,	PUNCT
easat-1457	293	7	2024	2024	NUM
easat-1457	293	8	doi	doi	NOUN
easat-1457	293	9	:	:	PUNCT
easat-1457	293	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	293	11	©	©	ADP
easat-1457	293	12	2024	2024	NUM
easat-1457	293	13	by	by	ADP
easat-1457	293	14	the	the	DET
easat-1457	293	15	authors	author	NOUN
easat-1457	293	16	;	;	PUNCT
easat-1457	293	17	licensee	licensee	PROPN
easat-1457	293	18	learning	learning	NOUN
easat-1457	293	19	gate	gate	NOUN
easat-1457	293	20	5.4	5.4	NUM
easat-1457	293	21	.	.	PUNCT
easat-1457	294	1	future	future	ADJ
easat-1457	294	2	research	research	NOUN
easat-1457	294	3	it	it	PRON
easat-1457	294	4	is	be	AUX
easat-1457	294	5	recommended	recommend	VERB
easat-1457	294	6	to	to	PART
easat-1457	294	7	study	study	VERB
easat-1457	294	8	user	user	NOUN
easat-1457	294	9	factors	factor	NOUN
easat-1457	294	10	in	in	ADP
easat-1457	294	11	the	the	DET
easat-1457	294	12	role	role	NOUN
easat-1457	294	13	of	of	ADP
easat-1457	294	14	controlling	control	VERB
easat-1457	294	15	variables	variable	NOUN
easat-1457	294	16	,	,	PUNCT
easat-1457	294	17	such	such	ADJ
easat-1457	294	18	as	as	ADP
easat-1457	294	19	status	status	NOUN
easat-1457	294	20	,	,	PUNCT
easat-1457	294	21	because	because	SCONJ
easat-1457	294	22	,	,	PUNCT
easat-1457	294	23	at	at	ADP
easat-1457	294	24	present	present	ADJ
easat-1457	294	25	,	,	PUNCT
easat-1457	294	26	in	in	ADP
easat-1457	294	27	the	the	DET
easat-1457	294	28	service	service	NOUN
easat-1457	294	29	business	business	NOUN
easat-1457	294	30	,	,	PUNCT
easat-1457	294	31	customer	customer	NOUN
easat-1457	294	32	expectations	expectation	NOUN
easat-1457	294	33	are	be	AUX
easat-1457	294	34	variable	variable	ADJ
easat-1457	294	35	and	and	CCONJ
easat-1457	294	36	significantly	significantly	ADV
easat-1457	294	37	affect	affect	VERB
easat-1457	294	38	service	service	NOUN
easat-1457	294	39	quality	quality	NOUN
easat-1457	294	40	.	.	PUNCT
easat-1457	295	1	in	in	ADP
easat-1457	295	2	addition	addition	NOUN
easat-1457	295	3	,	,	PUNCT
easat-1457	295	4	a	a	DET
easat-1457	295	5	study	study	NOUN
easat-1457	295	6	should	should	AUX
easat-1457	295	7	be	be	AUX
easat-1457	295	8	made	make	VERB
easat-1457	295	9	on	on	ADP
easat-1457	295	10	the	the	DET
easat-1457	295	11	factors	factor	NOUN
easat-1457	295	12	of	of	ADP
easat-1457	295	13	the	the	DET
easat-1457	295	14	types	type	NOUN
easat-1457	295	15	of	of	ADP
easat-1457	295	16	service	service	NOUN
easat-1457	295	17	users	user	NOUN
easat-1457	295	18	.	.	PUNCT
easat-1457	296	1	this	this	PRON
easat-1457	296	2	is	be	AUX
easat-1457	296	3	because	because	SCONJ
easat-1457	296	4	the	the	DET
easat-1457	296	5	service	service	NOUN
easat-1457	296	6	user	user	NOUN
easat-1457	296	7	may	may	AUX
easat-1457	296	8	not	not	PART
easat-1457	296	9	need	need	VERB
easat-1457	296	10	a	a	DET
easat-1457	296	11	strategy	strategy	NOUN
easat-1457	296	12	to	to	PART
easat-1457	296	13	compensate	compensate	VERB
easat-1457	296	14	for	for	ADP
easat-1457	296	15	the	the	DET
easat-1457	296	16	service	service	NOUN
easat-1457	296	17	just	just	ADV
easat-1457	296	18	because	because	SCONJ
easat-1457	296	19	of	of	ADP
easat-1457	296	20	a	a	DET
easat-1457	296	21	mistake	mistake	NOUN
easat-1457	296	22	.	.	PUNCT
easat-1457	297	1	it	it	PRON
easat-1457	297	2	should	should	AUX
easat-1457	297	3	be	be	AUX
easat-1457	297	4	studied	study	VERB
easat-1457	297	5	in	in	ADP
easat-1457	297	6	the	the	DET
easat-1457	297	7	concept	concept	NOUN
easat-1457	297	8	framework	framework	NOUN
easat-1457	297	9	that	that	PRON
easat-1457	297	10	service	service	NOUN
easat-1457	297	11	users	user	NOUN
easat-1457	297	12	have	have	VERB
easat-1457	297	13	too	too	ADV
easat-1457	297	14	many	many	ADJ
easat-1457	297	15	expectations	expectation	NOUN
easat-1457	297	16	(	(	PUNCT
easat-1457	297	17	expectation	expectation	NOUN
easat-1457	297	18	customers	customer	NOUN
easat-1457	297	19	)	)	PUNCT
easat-1457	297	20	.	.	PUNCT
easat-1457	298	1	the	the	DET
easat-1457	298	2	types	type	NOUN
easat-1457	298	3	of	of	ADP
easat-1457	298	4	errors	error	NOUN
easat-1457	298	5	,	,	PUNCT
easat-1457	298	6	such	such	ADJ
easat-1457	298	7	as	as	ADP
easat-1457	298	8	errors	error	NOUN
easat-1457	298	9	from	from	ADP
easat-1457	298	10	primary	primary	ADJ
easat-1457	298	11	services	service	NOUN
easat-1457	298	12	(	(	PUNCT
easat-1457	298	13	delivery	delivery	NOUN
easat-1457	298	14	failures	failure	NOUN
easat-1457	298	15	)	)	PUNCT
easat-1457	298	16	and	and	CCONJ
easat-1457	298	17	mistakes	mistake	NOUN
easat-1457	298	18	of	of	ADP
easat-1457	298	19	not	not	PART
easat-1457	298	20	having	have	VERB
easat-1457	298	21	the	the	DET
easat-1457	298	22	service	service	NOUN
easat-1457	298	23	,	,	PUNCT
easat-1457	298	24	can	can	AUX
easat-1457	298	25	also	also	ADV
easat-1457	298	26	be	be	AUX
easat-1457	298	27	studied	study	VERB
easat-1457	298	28	and	and	CCONJ
easat-1457	298	29	gone	go	VERB
easat-1457	298	30	(	(	PUNCT
easat-1457	298	31	unavailable	unavailable	ADJ
easat-1457	298	32	service	service	NOUN
easat-1457	298	33	)	)	PUNCT
easat-1457	298	34	errors	error	NOUN
easat-1457	298	35	from	from	ADP
easat-1457	298	36	the	the	DET
easat-1457	298	37	uncertainty	uncertainty	NOUN
easat-1457	298	38	of	of	ADP
easat-1457	298	39	the	the	DET
easat-1457	298	40	service	service	NOUN
easat-1457	298	41	provider	provider	NOUN
easat-1457	298	42	(	(	PUNCT
easat-1457	298	43	unprompted	unprompted	ADJ
easat-1457	298	44	staff	staff	NOUN
easat-1457	298	45	)	)	PUNCT
easat-1457	298	46	.	.	PUNCT
easat-1457	299	1	copyright	copyright	NOUN
easat-1457	299	2	:	:	PUNCT
easat-1457	299	3	©	©	PROPN
easat-1457	299	4	2024	2024	NUM
easat-1457	299	5	by	by	ADP
easat-1457	299	6	the	the	DET
easat-1457	299	7	authors	author	NOUN
easat-1457	299	8	.	.	PUNCT
easat-1457	300	1	this	this	DET
easat-1457	300	2	article	article	NOUN
easat-1457	300	3	is	be	AUX
easat-1457	300	4	an	an	DET
easat-1457	300	5	open	open	ADJ
easat-1457	300	6	access	access	NOUN
easat-1457	300	7	article	article	NOUN
easat-1457	300	8	distributed	distribute	VERB
easat-1457	300	9	under	under	ADP
easat-1457	300	10	the	the	DET
easat-1457	300	11	terms	term	NOUN
easat-1457	300	12	and	and	CCONJ
easat-1457	300	13	conditions	condition	NOUN
easat-1457	300	14	of	of	ADP
easat-1457	300	15	the	the	DET
easat-1457	300	16	creative	creative	ADJ
easat-1457	300	17	commons	common	NOUN
easat-1457	300	18	attribution	attribution	NOUN
easat-1457	300	19	(	(	PUNCT
easat-1457	300	20	cc	cc	NOUN
easat-1457	300	21	by	by	ADP
easat-1457	300	22	)	)	PUNCT
easat-1457	300	23	license	license	NOUN
easat-1457	300	24	(	(	PUNCT
easat-1457	300	25	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-1457	300	26	)	)	PUNCT
easat-1457	300	27	.	.	PUNCT
easat-1457	301	1	references	reference	NOUN
easat-1457	301	2	ahn	ahn	PROPN
easat-1457	301	3	,	,	PUNCT
easat-1457	301	4	jiseon	jiseon	NOUN
easat-1457	301	5	.	.	PUNCT
easat-1457	302	1	2024	2024	NUM
easat-1457	302	2	.	.	PUNCT
easat-1457	303	1	“	"	PUNCT
easat-1457	303	2	the	the	DET
easat-1457	303	3	impact	impact	NOUN
easat-1457	303	4	of	of	ADP
easat-1457	303	5	support	support	NOUN
easat-1457	303	6	on	on	ADP
easat-1457	303	7	behavioural	behavioural	ADJ
easat-1457	303	8	intention	intention	NOUN
easat-1457	303	9	in	in	ADP
easat-1457	303	10	a	a	DET
easat-1457	303	11	customer	customer	NOUN
easat-1457	303	12	-	-	PUNCT
easat-1457	303	13	to	to	ADP
easat-1457	303	14	-	-	PUNCT
easat-1457	303	15	customer	customer	NOUN
easat-1457	303	16	retail	retail	ADJ
easat-1457	303	17	service	service	NOUN
easat-1457	303	18	context	context	NOUN
easat-1457	303	19	.	.	PUNCT
easat-1457	303	20	”	"	PUNCT
easat-1457	304	1	technology	technology	NOUN
easat-1457	304	2	analysis	analysis	NOUN
easat-1457	304	3	&	&	CCONJ
easat-1457	304	4	strategic	strategic	ADJ
easat-1457	304	5	management	management	NOUN
easat-1457	304	6	1–11	1–11	PROPN
easat-1457	304	7	.	.	PUNCT
easat-1457	305	1	doi	doi	NOUN
easat-1457	305	2	:	:	PUNCT
easat-1457	305	3	10.1080/09537325.2024.2322019	10.1080/09537325.2024.2322019	NUM
easat-1457	305	4	.	.	PUNCT
easat-1457	306	1	akinci	akinci	PROPN
easat-1457	306	2	,	,	PUNCT
easat-1457	306	3	serkan	serkan	ADJ
easat-1457	306	4	,	,	PUNCT
easat-1457	306	5	and	and	CCONJ
easat-1457	306	6	safak	safak	ADJ
easat-1457	306	7	aksoy	aksoy	NOUN
easat-1457	306	8	.	.	PROPN
easat-1457	306	9	2019	2019	NUM
easat-1457	306	10	.	.	PUNCT
easat-1457	307	1	“	"	PUNCT
easat-1457	307	2	the	the	DET
easat-1457	307	3	impact	impact	NOUN
easat-1457	307	4	of	of	ADP
easat-1457	307	5	service	service	NOUN
easat-1457	307	6	recovery	recovery	NOUN
easat-1457	307	7	evaluation	evaluation	NOUN
easat-1457	307	8	on	on	ADP
easat-1457	307	9	word	word	NOUN
easat-1457	307	10	-	-	PUNCT
easat-1457	307	11	of	of	ADP
easat-1457	307	12	-	-	PUNCT
easat-1457	307	13	mouth	mouth	NOUN
easat-1457	307	14	intention	intention	NOUN
easat-1457	307	15	:	:	PUNCT
easat-1457	307	16	a	a	DET
easat-1457	307	17	moderated	moderated	ADJ
easat-1457	307	18	mediation	mediation	NOUN
easat-1457	307	19	model	model	NOUN
easat-1457	307	20	of	of	ADP
easat-1457	307	21	overall	overall	ADJ
easat-1457	307	22	satisfaction	satisfaction	NOUN
easat-1457	307	23	,	,	PUNCT
easat-1457	307	24	household	household	NOUN
easat-1457	307	25	income	income	NOUN
easat-1457	307	26	and	and	CCONJ
easat-1457	307	27	gender	gender	NOUN
easat-1457	307	28	.	.	PUNCT
easat-1457	307	29	”	"	PUNCT
easat-1457	308	1	tourism	tourism	NOUN
easat-1457	308	2	management	management	NOUN
easat-1457	308	3	perspectives	perspective	NOUN
easat-1457	308	4	31:184–94	31:184–94	NOUN
easat-1457	308	5	.	.	PUNCT
easat-1457	309	1	doi	doi	NOUN
easat-1457	309	2	:	:	PUNCT
easat-1457	310	1	10.1016	10.1016	NUM
easat-1457	310	2	/	/	SYM
easat-1457	310	3	j.tmp.2019.05.002	j.tmp.2019.05.002	NOUN
easat-1457	310	4	.	.	PUNCT
easat-1457	311	1	akter	akter	PROPN
easat-1457	311	2	,	,	PUNCT
easat-1457	311	3	mamtaj	mamtaj	NOUN
easat-1457	311	4	,	,	PUNCT
easat-1457	311	5	and	and	CCONJ
easat-1457	311	6	nigar	nigar	PROPN
easat-1457	311	7	sultana	sultana	PROPN
easat-1457	311	8	.	.	PUNCT
easat-1457	312	1	2020	2020	NUM
easat-1457	312	2	.	.	PUNCT
easat-1457	313	1	“	"	PUNCT
easat-1457	313	2	digital	digital	ADJ
easat-1457	313	3	marketing	marketing	NOUN
easat-1457	313	4	communication	communication	NOUN
easat-1457	313	5	and	and	CCONJ
easat-1457	313	6	consumer	consumer	NOUN
easat-1457	313	7	buying	buying	NOUN
easat-1457	313	8	decision	decision	NOUN
easat-1457	313	9	process	process	NOUN
easat-1457	313	10	in	in	ADP
easat-1457	313	11	pandemic	pandemic	ADJ
easat-1457	313	12	standpoint	standpoint	NOUN
easat-1457	313	13	(	(	PUNCT
easat-1457	313	14	covid-19	covid-19	PROPN
easat-1457	313	15	):	):	PUNCT
easat-1457	313	16	an	an	DET
easat-1457	313	17	empirical	empirical	ADJ
easat-1457	313	18	study	study	NOUN
easat-1457	313	19	of	of	ADP
easat-1457	313	20	bangladeshi	bangladeshi	ADJ
easat-1457	313	21	customers	customer	NOUN
easat-1457	313	22	’	'	PUNCT
easat-1457	313	23	in	in	ADP
easat-1457	313	24	branded	brand	VERB
easat-1457	313	25	cosmetics	cosmetic	NOUN
easat-1457	313	26	perspective	perspective	NOUN
easat-1457	313	27	.	.	PUNCT
easat-1457	313	28	”	"	PUNCT
easat-1457	314	1	open	open	ADJ
easat-1457	314	2	journal	journal	NOUN
easat-1457	314	3	of	of	ADP
easat-1457	314	4	business	business	NOUN
easat-1457	314	5	and	and	CCONJ
easat-1457	314	6	management	management	NOUN
easat-1457	314	7	08(06):2696–2715	08(06):2696–2715	PROPN
easat-1457	314	8	.	.	PUNCT
easat-1457	315	1	doi	doi	NOUN
easat-1457	315	2	:	:	PUNCT
easat-1457	315	3	10.4236	10.4236	NUM
easat-1457	315	4	/	/	SYM
easat-1457	315	5	ojbm.2020.86167	ojbm.2020.86167	NUM
easat-1457	315	6	.	.	PUNCT
easat-1457	316	1	al	al	PROPN
easat-1457	316	2	khoury	khoury	PROPN
easat-1457	316	3	,	,	PUNCT
easat-1457	316	4	grace	grace	NOUN
easat-1457	316	5	,	,	PUNCT
easat-1457	316	6	alkis	alkis	PROPN
easat-1457	316	7	thrassou	thrassou	NOUN
easat-1457	316	8	,	,	PUNCT
easat-1457	316	9	ioanna	ioanna	NOUN
easat-1457	316	10	papasolomou	papasolomou	NOUN
easat-1457	316	11	,	,	PUNCT
easat-1457	316	12	and	and	CCONJ
easat-1457	316	13	demetris	demetris	PROPN
easat-1457	316	14	vrontis	vrontis	PROPN
easat-1457	316	15	.	.	PUNCT
easat-1457	317	1	2023	2023	NUM
easat-1457	317	2	.	.	PUNCT
easat-1457	318	1	“	"	PUNCT
easat-1457	318	2	the	the	DET
easat-1457	318	3	requisite	requisite	ADJ
easat-1457	318	4	role	role	NOUN
easat-1457	318	5	of	of	ADP
easat-1457	318	6	emotional	emotional	ADJ
easat-1457	318	7	intelligence	intelligence	NOUN
easat-1457	318	8	in	in	ADP
easat-1457	318	9	customer	customer	NOUN
easat-1457	318	10	service	service	NOUN
easat-1457	318	11	in	in	ADP
easat-1457	318	12	the	the	DET
easat-1457	318	13	retail	retail	ADJ
easat-1457	318	14	banking	banking	NOUN
easat-1457	318	15	sector	sector	NOUN
easat-1457	318	16	.	.	PUNCT
easat-1457	318	17	”	"	PUNCT
easat-1457	319	1	international	international	ADJ
easat-1457	319	2	journal	journal	NOUN
easat-1457	319	3	of	of	ADP
easat-1457	319	4	organizational	organizational	ADJ
easat-1457	319	5	analysis	analysis	NOUN
easat-1457	319	6	31(7):3315–47	31(7):3315–47	NUM
easat-1457	319	7	.	.	PUNCT
easat-1457	320	1	doi	doi	NOUN
easat-1457	320	2	:	:	PUNCT
easat-1457	320	3	10.1108	10.1108	NUM
easat-1457	320	4	/	/	SYM
easat-1457	320	5	ijoa-04	ijoa-04	PROPN
easat-1457	320	6	-	-	NOUN
easat-1457	320	7	2022	2022	NUM
easat-1457	320	8	-	-	SYM
easat-1457	320	9	3229	3229	NUM
easat-1457	320	10	.	.	PUNCT
easat-1457	321	1	ali	ali	PROPN
easat-1457	321	2	,	,	PUNCT
easat-1457	321	3	muhammad	muhammad	PROPN
easat-1457	321	4	asghar	asghar	PROPN
easat-1457	321	5	,	,	PUNCT
easat-1457	321	6	ding	ding	PROPN
easat-1457	321	7	hooi	hooi	NOUN
easat-1457	321	8	ting	ting	PROPN
easat-1457	321	9	,	,	PUNCT
easat-1457	321	10	ahmad	ahmad	PROPN
easat-1457	321	11	shahrul	shahrul	PROPN
easat-1457	321	12	nizam	nizam	PROPN
easat-1457	321	13	isha	isha	PROPN
easat-1457	321	14	,	,	PUNCT
easat-1457	321	15	muhammad	muhammad	PROPN
easat-1457	321	16	ahmad	ahmad	PROPN
easat-1457	321	17	-	-	PUNCT
easat-1457	321	18	ur	ur	INTJ
easat-1457	321	19	-	-	NOUN
easat-1457	321	20	rehman	rehman	ADJ
easat-1457	321	21	,	,	PUNCT
easat-1457	321	22	and	and	CCONJ
easat-1457	321	23	shoukat	shoukat	PROPN
easat-1457	321	24	ali	ali	PROPN
easat-1457	321	25	.	.	PROPN
easat-1457	321	26	2023	2023	NUM
easat-1457	321	27	.	.	PUNCT
easat-1457	322	1	“	"	PUNCT
easat-1457	322	2	does	do	VERB
easat-1457	322	3	service	service	NOUN
easat-1457	322	4	recovery	recovery	NOUN
easat-1457	322	5	matter	matter	NOUN
easat-1457	322	6	?	?	PUNCT
easat-1457	323	1	relationships	relationship	NOUN
easat-1457	323	2	among	among	ADP
easat-1457	323	3	perceived	perceive	VERB
easat-1457	323	4	recovery	recovery	NOUN
easat-1457	323	5	justice	justice	NOUN
easat-1457	323	6	,	,	PUNCT
easat-1457	323	7	recovery	recovery	NOUN
easat-1457	323	8	satisfaction	satisfaction	NOUN
easat-1457	323	9	and	and	CCONJ
easat-1457	323	10	customer	customer	NOUN
easat-1457	323	11	affection	affection	NOUN
easat-1457	323	12	and	and	CCONJ
easat-1457	323	13	repurchase	repurchase	NOUN
easat-1457	323	14	intentions	intention	NOUN
easat-1457	323	15	:	:	PUNCT
easat-1457	323	16	the	the	DET
easat-1457	323	17	moderating	moderate	VERB
easat-1457	323	18	role	role	NOUN
easat-1457	323	19	of	of	ADP
easat-1457	323	20	gender	gender	NOUN
easat-1457	323	21	.	.	PUNCT
easat-1457	323	22	”	"	PUNCT
easat-1457	324	1	journal	journal	PROPN
easat-1457	324	2	of	of	ADP
easat-1457	324	3	asia	asia	PROPN
easat-1457	324	4	business	business	PROPN
easat-1457	324	5	studies	study	NOUN
easat-1457	324	6	17(2):308–26	17(2):308–26	ADV
easat-1457	324	7	.	.	PUNCT
easat-1457	325	1	doi	doi	NOUN
easat-1457	325	2	:	:	PUNCT
easat-1457	325	3	10.1108	10.1108	NUM
easat-1457	325	4	/	/	SYM
easat-1457	325	5	jabs-02	jabs-02	ADJ
easat-1457	325	6	-	-	PUNCT
easat-1457	325	7	2021	2021	NUM
easat-1457	325	8	-	-	PUNCT
easat-1457	325	9	0060	0060	NUM
easat-1457	325	10	.	.	PUNCT
easat-1457	326	1	aprilia	aprilia	PROPN
easat-1457	326	2	,	,	PUNCT
easat-1457	326	3	a.	a.	PROPN
easat-1457	326	4	,	,	PUNCT
easat-1457	326	5	h.	h.	PROPN
easat-1457	326	6	e.	e.	PROPN
easat-1457	326	7	dewi	dewi	PROPN
easat-1457	326	8	,	,	PUNCT
easat-1457	326	9	i.	i.	PROPN
easat-1457	326	10	i.	i.	PROPN
easat-1457	326	11	pariasa	pariasa	PROPN
easat-1457	326	12	,	,	PUNCT
easat-1457	326	13	and	and	CCONJ
easat-1457	326	14	a.	a.	PROPN
easat-1457	326	15	e.	e.	PROPN
easat-1457	326	16	hardana	hardana	PROPN
easat-1457	326	17	.	.	PUNCT
easat-1457	327	1	2024	2024	NUM
easat-1457	327	2	.	.	PUNCT
easat-1457	328	1	“	"	PUNCT
easat-1457	328	2	factors	factor	NOUN
easat-1457	328	3	affecting	affect	VERB
easat-1457	328	4	consumers	consumer	NOUN
easat-1457	328	5	’	'	PUNCT
easat-1457	328	6	preferences	preference	NOUN
easat-1457	328	7	in	in	ADP
easat-1457	328	8	purchasing	purchase	VERB
easat-1457	328	9	organic	organic	ADJ
easat-1457	328	10	vegetables	vegetable	NOUN
easat-1457	328	11	using	use	VERB
easat-1457	328	12	a	a	DET
easat-1457	328	13	theory	theory	NOUN
easat-1457	328	14	of	of	ADP
easat-1457	328	15	planned	plan	VERB
easat-1457	328	16	behavior	behavior	NOUN
easat-1457	328	17	.	.	PUNCT
easat-1457	328	18	”	"	PUNCT
easat-1457	329	1	iop	iop	PROPN
easat-1457	329	2	conference	conference	NOUN
easat-1457	329	3	series	series	PROPN
easat-1457	329	4	:	:	PUNCT
easat-1457	329	5	earth	earth	NOUN
easat-1457	329	6	and	and	CCONJ
easat-1457	329	7	environmental	environmental	ADJ
easat-1457	329	8	science	science	NOUN
easat-1457	329	9	1306(1):012028	1306(1):012028	PROPN
easat-1457	329	10	.	.	PUNCT
easat-1457	330	1	doi	doi	NOUN
easat-1457	330	2	:	:	PUNCT
easat-1457	330	3	10.1088/1755	10.1088/1755	NUM
easat-1457	330	4	-	-	SYM
easat-1457	330	5	1315/1306/1/012028	1315/1306/1/012028	NUM
easat-1457	330	6	.	.	PUNCT
easat-1457	331	1	cambra	cambra	PROPN
easat-1457	331	2	-	-	PUNCT
easat-1457	331	3	fierro	fierro	PROPN
easat-1457	331	4	,	,	PUNCT
easat-1457	331	5	jesús	jesús	PROPN
easat-1457	331	6	,	,	PUNCT
easat-1457	331	7	juan	juan	PROPN
easat-1457	331	8	m.	m.	PROPN
easat-1457	331	9	berbel	berbel	PROPN
easat-1457	331	10	-	-	PUNCT
easat-1457	331	11	pineda	pineda	PROPN
easat-1457	331	12	,	,	PUNCT
easat-1457	331	13	rocío	rocío	PROPN
easat-1457	331	14	ruiz	ruiz	NOUN
easat-1457	331	15	-	-	PUNCT
easat-1457	331	16	benítez	benítez	NOUN
easat-1457	331	17	,	,	PUNCT
easat-1457	331	18	and	and	CCONJ
easat-1457	331	19	rosario	rosario	PROPN
easat-1457	331	20	vázquez	vázquez	PROPN
easat-1457	331	21	-	-	PUNCT
easat-1457	331	22	carrasco	carrasco	PROPN
easat-1457	331	23	.	.	PUNCT
easat-1457	332	1	2013	2013	NUM
easat-1457	332	2	.	.	PUNCT
easat-1457	333	1	“	"	PUNCT
easat-1457	333	2	analysis	analysis	NOUN
easat-1457	333	3	of	of	ADP
easat-1457	333	4	the	the	DET
easat-1457	333	5	moderating	moderate	VERB
easat-1457	333	6	role	role	NOUN
easat-1457	333	7	of	of	ADP
easat-1457	333	8	the	the	DET
easat-1457	333	9	gender	gender	NOUN
easat-1457	333	10	variable	variable	NOUN
easat-1457	333	11	in	in	ADP
easat-1457	333	12	service	service	NOUN
easat-1457	333	13	recovery	recovery	NOUN
easat-1457	333	14	processes	process	NOUN
easat-1457	333	15	.	.	PUNCT
easat-1457	333	16	”	"	PUNCT
easat-1457	333	17	journal	journal	NOUN
easat-1457	333	18	of	of	ADP
easat-1457	333	19	retailing	retailing	NOUN
easat-1457	333	20	and	and	CCONJ
easat-1457	333	21	consumer	consumer	NOUN
easat-1457	333	22	services	service	NOUN
easat-1457	333	23	20(4):408–18	20(4):408–18	NUM
easat-1457	333	24	.	.	PUNCT
easat-1457	334	1	doi	doi	NOUN
easat-1457	334	2	:	:	PUNCT
easat-1457	334	3	10.1016	10.1016	NUM
easat-1457	334	4	/	/	SYM
easat-1457	334	5	j.jretconser.2012.11.008	j.jretconser.2012.11.008	PROPN
easat-1457	334	6	.	.	PUNCT
easat-1457	335	1	çelik	çelik	PROPN
easat-1457	335	2	,	,	PUNCT
easat-1457	335	3	süleyman	süleyman	NOUN
easat-1457	335	4	,	,	PUNCT
easat-1457	335	5	öznur	öznur	NOUN
easat-1457	335	6	özkan	özkan	VERB
easat-1457	335	7	tektaş	tektaş	NUM
easat-1457	335	8	,	,	PUNCT
easat-1457	335	9	and	and	CCONJ
easat-1457	335	10	bahtışen	bahtışen	PROPN
easat-1457	335	11	kavak	kavak	PROPN
easat-1457	335	12	.	.	PUNCT
easat-1457	336	1	2024	2024	NUM
easat-1457	336	2	.	.	PUNCT
easat-1457	337	1	“	"	PUNCT
easat-1457	337	2	the	the	DET
easat-1457	337	3	effect	effect	NOUN
easat-1457	337	4	of	of	ADP
easat-1457	337	5	service	service	NOUN
easat-1457	337	6	recovery	recovery	NOUN
easat-1457	337	7	on	on	ADP
easat-1457	337	8	socially	socially	ADV
easat-1457	337	9	distant	distant	ADJ
easat-1457	337	10	thirdparty	thirdparty	NOUN
easat-1457	337	11	customers	customer	NOUN
easat-1457	337	12	:	:	PUNCT
easat-1457	337	13	an	an	DET
easat-1457	337	14	experimental	experimental	ADJ
easat-1457	337	15	research	research	NOUN
easat-1457	337	16	on	on	ADP
easat-1457	337	17	emotions	emotion	NOUN
easat-1457	337	18	,	,	PUNCT
easat-1457	337	19	forgiveness	forgiveness	NOUN
easat-1457	337	20	,	,	PUNCT
easat-1457	337	21	repatronage	repatronage	NOUN
easat-1457	337	22	intention	intention	NOUN
easat-1457	337	23	and	and	CCONJ
easat-1457	337	24	wom	wom	NOUN
easat-1457	337	25	.	.	PUNCT
easat-1457	337	26	”	"	PUNCT
easat-1457	337	27	journal	journal	NOUN
easat-1457	337	28	of	of	ADP
easat-1457	337	29	service	service	NOUN
easat-1457	337	30	theory	theory	NOUN
easat-1457	337	31	and	and	CCONJ
easat-1457	337	32	practice	practice	NOUN
easat-1457	337	33	.	.	PUNCT
easat-1457	338	1	doi	doi	NOUN
easat-1457	338	2	:	:	PUNCT
easat-1457	338	3	10.1108	10.1108	NUM
easat-1457	338	4	/	/	SYM
easat-1457	338	5	jstp-09	jstp-09	PROPN
easat-1457	338	6	-	-	PUNCT
easat-1457	338	7	2023	2023	NUM
easat-1457	338	8	-	-	SYM
easat-1457	338	9	0267	0267	NUM
easat-1457	338	10	.	.	PUNCT
easat-1457	339	1	chaihanchanchai	chaihanchanchai	PROPN
easat-1457	339	2	,	,	PUNCT
easat-1457	339	3	papaporn	papaporn	ADJ
easat-1457	339	4	,	,	PUNCT
easat-1457	339	5	and	and	CCONJ
easat-1457	339	6	saravudh	saravudh	NOUN
easat-1457	339	7	anantachart	anantachart	NOUN
easat-1457	339	8	.	.	PUNCT
easat-1457	340	1	2024	2024	NUM
easat-1457	340	2	.	.	PUNCT
easat-1457	341	1	“	"	PUNCT
easat-1457	341	2	unveiling	unveil	VERB
easat-1457	341	3	the	the	DET
easat-1457	341	4	uses	use	NOUN
easat-1457	341	5	and	and	CCONJ
easat-1457	341	6	gratifications	gratification	NOUN
easat-1457	341	7	of	of	ADP
easat-1457	341	8	social	social	ADJ
easat-1457	341	9	media	medium	NOUN
easat-1457	341	10	:	:	PUNCT
easat-1457	341	11	a	a	DET
easat-1457	341	12	comparative	comparative	ADJ
easat-1457	341	13	study	study	NOUN
easat-1457	341	14	of	of	ADP
easat-1457	341	15	thai	thai	PROPN
easat-1457	341	16	generation	generation	PROPN
easat-1457	341	17	y	y	PROPN
easat-1457	341	18	internet	internet	NOUN
easat-1457	341	19	users	user	NOUN
easat-1457	341	20	in	in	ADP
easat-1457	341	21	bangkok	bangkok	PROPN
easat-1457	341	22	and	and	CCONJ
easat-1457	341	23	upcountry	upcountry	PROPN
easat-1457	341	24	.	.	PUNCT
easat-1457	341	25	”	"	PUNCT
easat-1457	341	26	20(1	20(1	NUM
easat-1457	341	27	)	)	PUNCT
easat-1457	341	28	.	.	PUNCT
easat-1457	342	1	chaouali	chaouali	PROPN
easat-1457	342	2	,	,	PUNCT
easat-1457	342	3	walid	walid	PROPN
easat-1457	342	4	,	,	PUNCT
easat-1457	342	5	nizar	nizar	PROPN
easat-1457	342	6	souiden	souiden	PROPN
easat-1457	342	7	,	,	PUNCT
easat-1457	342	8	and	and	CCONJ
easat-1457	342	9	christian	christian	PROPN
easat-1457	342	10	m.	m.	NOUN
easat-1457	342	11	ringle	ringle	PROPN
easat-1457	342	12	.	.	PUNCT
easat-1457	342	13	2021	2021	NUM
easat-1457	342	14	.	.	PUNCT
easat-1457	343	1	“	"	PUNCT
easat-1457	343	2	elderly	elderly	ADJ
easat-1457	343	3	customers	customer	NOUN
easat-1457	343	4	’	'	PUNCT
easat-1457	343	5	reactions	reaction	NOUN
easat-1457	343	6	to	to	ADP
easat-1457	343	7	service	service	NOUN
easat-1457	343	8	failures	failure	NOUN
easat-1457	343	9	:	:	PUNCT
easat-1457	343	10	the	the	DET
easat-1457	343	11	role	role	NOUN
easat-1457	343	12	of	of	ADP
easat-1457	343	13	future	future	ADJ
easat-1457	343	14	time	time	NOUN
easat-1457	343	15	perspective	perspective	NOUN
easat-1457	343	16	,	,	PUNCT
easat-1457	343	17	wisdom	wisdom	NOUN
easat-1457	343	18	and	and	CCONJ
easat-1457	343	19	emotional	emotional	ADJ
easat-1457	343	20	intelligence	intelligence	NOUN
easat-1457	343	21	.	.	PUNCT
easat-1457	343	22	”	"	PUNCT
easat-1457	344	1	journal	journal	NOUN
easat-1457	344	2	of	of	ADP
easat-1457	344	3	services	service	NOUN
easat-1457	344	4	marketing	market	VERB
easat-1457	344	5	35(1):65–77	35(1):65–77	NUM
easat-1457	344	6	.	.	PUNCT
easat-1457	345	1	doi	doi	NOUN
easat-1457	345	2	:	:	PUNCT
easat-1457	345	3	10.1108	10.1108	NUM
easat-1457	345	4	/	/	SYM
easat-1457	345	5	jsm-08	jsm-08	NOUN
easat-1457	345	6	-	-	PUNCT
easat-1457	345	7	2019	2019	NUM
easat-1457	345	8	-	-	PUNCT
easat-1457	345	9	0318	0318	NUM
easat-1457	345	10	.	.	PUNCT
easat-1457	346	1	chen	chen	PROPN
easat-1457	346	2	,	,	PUNCT
easat-1457	346	3	ao	ao	PROPN
easat-1457	346	4	,	,	PUNCT
easat-1457	346	5	saleh	saleh	PROPN
easat-1457	346	6	moradi	moradi	PROPN
easat-1457	346	7	,	,	PUNCT
easat-1457	346	8	joyce	joyce	PROPN
easat-1457	346	9	huang	huang	PROPN
easat-1457	346	10	,	,	PUNCT
easat-1457	346	11	sherry	sherry	PROPN
easat-1457	346	12	xu	xu	PROPN
easat-1457	346	13	,	,	PUNCT
easat-1457	346	14	mark	mark	PROPN
easat-1457	346	15	sismey	sismey	PROPN
easat-1457	346	16	,	,	PUNCT
easat-1457	346	17	and	and	CCONJ
easat-1457	346	18	joanne	joanne	PROPN
easat-1457	346	19	hort	hort	PROPN
easat-1457	346	20	.	.	PUNCT
easat-1457	346	21	2024	2024	NUM
easat-1457	346	22	.	.	PUNCT
easat-1457	347	1	“	"	PUNCT
easat-1457	347	2	chinese	chinese	ADJ
easat-1457	347	3	older	old	ADJ
easat-1457	347	4	adults	adult	NOUN
easat-1457	347	5	’	'	PUNCT
easat-1457	347	6	milk	milk	NOUN
easat-1457	347	7	consumption	consumption	NOUN
easat-1457	347	8	habits	habit	NOUN
easat-1457	347	9	:	:	PUNCT
easat-1457	347	10	a	a	DET
easat-1457	347	11	study	study	NOUN
easat-1457	347	12	across	across	ADP
easat-1457	347	13	five	five	NUM
easat-1457	347	14	cities	city	NOUN
easat-1457	347	15	.	.	PUNCT
easat-1457	347	16	”	"	PUNCT
easat-1457	348	1	journal	journal	NOUN
easat-1457	348	2	of	of	ADP
easat-1457	348	3	dairy	dairy	NOUN
easat-1457	348	4	science	science	PROPN
easat-1457	348	5	s0022030224000456	s0022030224000456	PROPN
easat-1457	348	6	.	.	PUNCT
easat-1457	349	1	doi	doi	NOUN
easat-1457	349	2	:	:	PUNCT
easat-1457	349	3	10.3168	10.3168	NUM
easat-1457	349	4	/	/	SYM
easat-1457	349	5	jds.2023	jds.2023	NOUN
easat-1457	349	6	-	-	NOUN
easat-1457	349	7	24013	24013	NUM
easat-1457	349	8	.	.	PUNCT
easat-1457	350	1	chen	chen	PROPN
easat-1457	350	2	,	,	PUNCT
easat-1457	350	3	juhui	juhui	PROPN
easat-1457	350	4	,	,	PUNCT
easat-1457	350	5	meng	meng	PROPN
easat-1457	350	6	zhang	zhang	PROPN
easat-1457	350	7	,	,	PUNCT
easat-1457	350	8	and	and	CCONJ
easat-1457	350	9	junfei	junfei	PROPN
easat-1457	350	10	bai	bai	PROPN
easat-1457	350	11	.	.	PROPN
easat-1457	350	12	2023	2023	NUM
easat-1457	350	13	.	.	PUNCT
easat-1457	351	1	“	"	PUNCT
easat-1457	351	2	how	how	SCONJ
easat-1457	351	3	information	information	NOUN
easat-1457	351	4	affects	affect	VERB
easat-1457	351	5	consumers	consumer	NOUN
easat-1457	351	6	’	'	PUNCT
easat-1457	351	7	attitudes	attitude	NOUN
easat-1457	351	8	toward	toward	ADP
easat-1457	351	9	and	and	CCONJ
easat-1457	351	10	willingness	willingness	NOUN
easat-1457	351	11	to	to	PART
easat-1457	351	12	pay	pay	VERB
easat-1457	351	13	for	for	ADP
easat-1457	351	14	cultured	cultured	ADJ
easat-1457	351	15	meat	meat	NOUN
easat-1457	351	16	:	:	PUNCT
easat-1457	351	17	evidence	evidence	NOUN
easat-1457	351	18	from	from	ADP
easat-1457	351	19	chinese	chinese	ADJ
easat-1457	351	20	urban	urban	ADJ
easat-1457	351	21	consumers	consumer	NOUN
easat-1457	351	22	.	.	PUNCT
easat-1457	351	23	”	"	PUNCT
easat-1457	352	1	british	british	ADJ
easat-1457	352	2	food	food	PROPN
easat-1457	352	3	journal	journal	PROPN
easat-1457	352	4	125(10):3748–65	125(10):3748–65	NUM
easat-1457	352	5	.	.	PUNCT
easat-1457	352	6	doi	doi	NOUN
easat-1457	352	7	:	:	PUNCT
easat-1457	352	8	10.1108	10.1108	NUM
easat-1457	352	9	/	/	SYM
easat-1457	352	10	bfj-12	bfj-12	NOUN
easat-1457	352	11	-	-	PUNCT
easat-1457	352	12	2022	2022	NUM
easat-1457	352	13	-	-	SYM
easat-1457	352	14	1133	1133	NUM
easat-1457	352	15	.	.	PUNCT
easat-1457	353	1	chen	chen	PROPN
easat-1457	353	2	,	,	PUNCT
easat-1457	353	3	yue	yue	PROPN
easat-1457	353	4	-	-	PUNCT
easat-1457	353	5	yang	yang	PROPN
easat-1457	353	6	,	,	PUNCT
easat-1457	353	7	and	and	CCONJ
easat-1457	353	8	i.-jen	i.-jen	PROPN
easat-1457	353	9	wu	wu	PROPN
easat-1457	353	10	.	.	PUNCT
easat-1457	353	11	2023	2023	NUM
easat-1457	353	12	.	.	PUNCT
easat-1457	354	1	“	"	PUNCT
easat-1457	354	2	understanding	understand	VERB
easat-1457	354	3	the	the	DET
easat-1457	354	4	role	role	NOUN
easat-1457	354	5	of	of	ADP
easat-1457	354	6	webcare	webcare	NOUN
easat-1457	354	7	in	in	ADP
easat-1457	354	8	the	the	DET
easat-1457	354	9	online	online	ADJ
easat-1457	354	10	buying	buying	NOUN
easat-1457	354	11	service	service	NOUN
easat-1457	354	12	recovery	recovery	NOUN
easat-1457	354	13	context	context	NOUN
easat-1457	354	14	.	.	PUNCT
easat-1457	354	15	”	"	PUNCT
easat-1457	355	1	enterprise	enterprise	NOUN
easat-1457	355	2	information	information	NOUN
easat-1457	355	3	systems	system	NOUN
easat-1457	355	4	17(1):1943761	17(1):1943761	NUM
easat-1457	355	5	.	.	PUNCT
easat-1457	356	1	doi	doi	NOUN
easat-1457	356	2	:	:	PUNCT
easat-1457	356	3	10.1080/17517575.2021.1943761	10.1080/17517575.2021.1943761	NUM
easat-1457	356	4	.	.	X
easat-1457	357	1	cicarelli	cicarelli	PROPN
easat-1457	357	2	,	,	PUNCT
easat-1457	357	3	james	james	PROPN
easat-1457	357	4	.	.	PROPN
easat-1457	357	5	1974	1974	NUM
easat-1457	357	6	.	.	PUNCT
easat-1457	358	1	“	"	PUNCT
easat-1457	358	2	on	on	ADP
easat-1457	358	3	income	income	NOUN
easat-1457	358	4	,	,	PUNCT
easat-1457	358	5	race	race	NOUN
easat-1457	358	6	,	,	PUNCT
easat-1457	358	7	and	and	CCONJ
easat-1457	358	8	consumer	consumer	NOUN
easat-1457	358	9	behavior	behavior	NOUN
easat-1457	358	10	.	.	PUNCT
easat-1457	358	11	”	"	PUNCT
easat-1457	359	1	the	the	DET
easat-1457	359	2	american	american	PROPN
easat-1457	359	3	journal	journal	PROPN
easat-1457	359	4	of	of	ADP
easat-1457	359	5	economics	economic	NOUN
easat-1457	359	6	and	and	CCONJ
easat-1457	359	7	sociology	sociology	NOUN
easat-1457	359	8	33(3):243	33(3):243	NUM
easat-1457	359	9	–	–	PUNCT
easat-1457	359	10	243	243	NUM
easat-1457	359	11	.	.	PUNCT
easat-1457	359	12	doi	doi	NOUN
easat-1457	359	13	:	:	PUNCT
easat-1457	359	14	10.1111	10.1111	NUM
easat-1457	359	15	/	/	SYM
easat-1457	359	16	j.1536	j.1536	PROPN
easat-1457	359	17	-	-	PUNCT
easat-1457	359	18	7150.1974.tb02200.x	7150.1974.tb02200.x	NUM
easat-1457	359	19	.	.	PUNCT
easat-1457	360	1	delhom	delhom	PROPN
easat-1457	360	2	,	,	PUNCT
easat-1457	360	3	iraida	iraida	PROPN
easat-1457	360	4	,	,	PUNCT
easat-1457	360	5	encarnación	encarnación	PROPN
easat-1457	360	6	satorres	satorre	NOUN
easat-1457	360	7	,	,	PUNCT
easat-1457	360	8	and	and	CCONJ
easat-1457	360	9	juan	juan	PROPN
easat-1457	360	10	c.	c.	PROPN
easat-1457	360	11	meléndez	meléndez	PROPN
easat-1457	360	12	.	.	PUNCT
easat-1457	360	13	2022	2022	NUM
easat-1457	360	14	.	.	PUNCT
easat-1457	361	1	“	"	PUNCT
easat-1457	361	2	emotional	emotional	ADJ
easat-1457	361	3	intelligence	intelligence	NOUN
easat-1457	361	4	intervention	intervention	NOUN
easat-1457	361	5	in	in	ADP
easat-1457	361	6	older	old	ADJ
easat-1457	361	7	adults	adult	NOUN
easat-1457	361	8	to	to	PART
easat-1457	361	9	improve	improve	VERB
easat-1457	361	10	adaptation	adaptation	NOUN
easat-1457	361	11	and	and	CCONJ
easat-1457	361	12	reduce	reduce	VERB
easat-1457	361	13	negative	negative	ADJ
easat-1457	361	14	mood	mood	NOUN
easat-1457	361	15	.	.	PUNCT
easat-1457	361	16	”	"	PUNCT
easat-1457	362	1	international	international	ADJ
easat-1457	362	2	psychogeriatrics	psychogeriatric	NOUN
easat-1457	362	3	34(1):79–89	34(1):79–89	NUM
easat-1457	362	4	.	.	PUNCT
easat-1457	363	1	doi	doi	NOUN
easat-1457	363	2	:	:	PUNCT
easat-1457	363	3	10.1017	10.1017	NUM
easat-1457	363	4	/	/	SYM
easat-1457	363	5	s1041610220003579	s1041610220003579	PROPN
easat-1457	363	6	.	.	PUNCT
easat-1457	364	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-1457	364	2	581	581	NUM
easat-1457	364	3	edelweiss	edelweiss	PROPN
easat-1457	364	4	applied	apply	VERB
easat-1457	364	5	science	science	NOUN
easat-1457	364	6	and	and	CCONJ
easat-1457	364	7	technology	technology	NOUN
easat-1457	364	8	issn	issn	PROPN
easat-1457	364	9	:	:	PUNCT
easat-1457	364	10	2576	2576	NUM
easat-1457	364	11	-	-	SYM
easat-1457	364	12	8484	8484	NUM
easat-1457	364	13	vol	vol	NOUN
easat-1457	364	14	.	.	PROPN
easat-1457	364	15	8	8	NUM
easat-1457	364	16	,	,	PUNCT
easat-1457	364	17	no	no	INTJ
easat-1457	364	18	.	.	NOUN
easat-1457	365	1	4	4	NUM
easat-1457	365	2	:	:	PUNCT
easat-1457	365	3	570	570	NUM
easat-1457	365	4	-	-	SYM
easat-1457	365	5	582	582	NUM
easat-1457	365	6	,	,	PUNCT
easat-1457	365	7	2024	2024	NUM
easat-1457	365	8	doi	doi	NOUN
easat-1457	365	9	:	:	PUNCT
easat-1457	365	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	365	11	©	©	ADP
easat-1457	365	12	2024	2024	NUM
easat-1457	365	13	by	by	ADP
easat-1457	365	14	the	the	DET
easat-1457	365	15	authors	author	NOUN
easat-1457	365	16	;	;	PUNCT
easat-1457	365	17	licensee	licensee	PROPN
easat-1457	365	18	learning	learning	PROPN
easat-1457	365	19	gate	gate	PROPN
easat-1457	365	20	dinarso	dinarso	PROPN
easat-1457	365	21	,	,	PUNCT
easat-1457	365	22	rahmat	rahmat	NOUN
easat-1457	365	23	cahyo	cahyo	NOUN
easat-1457	365	24	,	,	PUNCT
easat-1457	365	25	nurul	nurul	PROPN
easat-1457	365	26	qomariah	qomariah	PROPN
easat-1457	365	27	,	,	PUNCT
easat-1457	365	28	and	and	CCONJ
easat-1457	365	29	muhammad	muhammad	PROPN
easat-1457	365	30	thamrin	thamrin	PROPN
easat-1457	365	31	.	.	PUNCT
easat-1457	365	32	2024	2024	NUM
easat-1457	365	33	.	.	PUNCT
easat-1457	366	1	“	"	PUNCT
easat-1457	366	2	analysis	analysis	NOUN
easat-1457	366	3	of	of	ADP
easat-1457	366	4	marketing	marketing	NOUN
easat-1457	366	5	mix	mix	NOUN
easat-1457	366	6	strategy	strategy	NOUN
easat-1457	366	7	in	in	ADP
easat-1457	366	8	order	order	NOUN
easat-1457	366	9	to	to	PART
easat-1457	366	10	increase	increase	VERB
easat-1457	366	11	sales	sale	NOUN
easat-1457	366	12	in	in	ADP
easat-1457	366	13	msmes	msme	NOUN
easat-1457	366	14	.	.	PUNCT
easat-1457	366	15	”	"	PUNCT
easat-1457	367	1	budapest	budapest	PROPN
easat-1457	367	2	international	international	ADJ
easat-1457	367	3	research	research	PROPN
easat-1457	367	4	and	and	CCONJ
easat-1457	367	5	critics	critic	NOUN
easat-1457	367	6	institute	institute	PROPN
easat-1457	367	7	-	-	PUNCT
easat-1457	367	8	journal	journal	PROPN
easat-1457	367	9	7(1):90–97	7(1):90–97	NUM
easat-1457	367	10	.	.	PUNCT
easat-1457	368	1	fernandes	fernande	NOUN
easat-1457	368	2	,	,	PUNCT
easat-1457	368	3	teresa	teresa	PROPN
easat-1457	368	4	,	,	PUNCT
easat-1457	368	5	marta	marta	PROPN
easat-1457	368	6	morgado	morgado	PROPN
easat-1457	368	7	,	,	PUNCT
easat-1457	368	8	and	and	CCONJ
easat-1457	368	9	maria	maria	PROPN
easat-1457	368	10	antónia	antónia	PROPN
easat-1457	368	11	rodrigues	rodrigues	PROPN
easat-1457	368	12	.	.	PROPN
easat-1457	368	13	2018	2018	NUM
easat-1457	368	14	.	.	PUNCT
easat-1457	369	1	“	"	PUNCT
easat-1457	369	2	the	the	DET
easat-1457	369	3	role	role	NOUN
easat-1457	369	4	of	of	ADP
easat-1457	369	5	employee	employee	NOUN
easat-1457	369	6	emotional	emotional	ADJ
easat-1457	369	7	competence	competence	NOUN
easat-1457	369	8	in	in	ADP
easat-1457	369	9	service	service	NOUN
easat-1457	369	10	recovery	recovery	NOUN
easat-1457	369	11	encounters	encounter	NOUN
easat-1457	369	12	.	.	PUNCT
easat-1457	369	13	”	"	PUNCT
easat-1457	370	1	journal	journal	NOUN
easat-1457	370	2	of	of	ADP
easat-1457	370	3	services	service	NOUN
easat-1457	370	4	marketing	marketing	NOUN
easat-1457	370	5	32(7):835–49	32(7):835–49	NUM
easat-1457	370	6	.	.	PUNCT
easat-1457	371	1	doi	doi	NOUN
easat-1457	371	2	:	:	PUNCT
easat-1457	371	3	10.1108	10.1108	NUM
easat-1457	371	4	/	/	SYM
easat-1457	371	5	jsm-07	jsm-07	NOUN
easat-1457	371	6	-	-	PUNCT
easat-1457	371	7	2017	2017	NUM
easat-1457	371	8	-	-	PUNCT
easat-1457	371	9	0237	0237	NUM
easat-1457	371	10	.	.	PUNCT
easat-1457	372	1	huang	huang	PROPN
easat-1457	372	2	,	,	PUNCT
easat-1457	372	3	linlin	linlin	PROPN
easat-1457	372	4	,	,	PUNCT
easat-1457	372	5	and	and	CCONJ
easat-1457	372	6	long	long	ADJ
easat-1457	372	7	ma	ma	PROPN
easat-1457	372	8	.	.	PROPN
easat-1457	372	9	2024	2024	NUM
easat-1457	372	10	.	.	PUNCT
easat-1457	373	1	“	"	PUNCT
easat-1457	373	2	a	a	DET
easat-1457	373	3	protective	protective	ADJ
easat-1457	373	4	buffer	buffer	NOUN
easat-1457	373	5	or	or	CCONJ
easat-1457	373	6	a	a	DET
easat-1457	373	7	double	double	ADJ
easat-1457	373	8	-	-	PUNCT
easat-1457	373	9	edged	edge	VERB
easat-1457	373	10	sword	sword	NOUN
easat-1457	373	11	?	?	PUNCT
easat-1457	374	1	investigating	investigate	VERB
easat-1457	374	2	the	the	DET
easat-1457	374	3	effect	effect	NOUN
easat-1457	374	4	of	of	ADP
easat-1457	374	5	‘	'	PUNCT
easat-1457	374	6	parasocial	parasocial	ADJ
easat-1457	374	7	guanxi	guanxi	NOUN
easat-1457	374	8	’	'	PUNCT
easat-1457	374	9	on	on	ADP
easat-1457	374	10	consumers	consumer	NOUN
easat-1457	374	11	’	'	PUNCT
easat-1457	374	12	complaint	complaint	NOUN
easat-1457	374	13	intention	intention	NOUN
easat-1457	374	14	in	in	ADP
easat-1457	374	15	live	live	ADJ
easat-1457	374	16	streaming	streaming	NOUN
easat-1457	374	17	commerce	commerce	NOUN
easat-1457	374	18	.	.	PUNCT
easat-1457	374	19	”	"	PUNCT
easat-1457	375	1	computers	computer	NOUN
easat-1457	375	2	in	in	ADP
easat-1457	375	3	human	human	ADJ
easat-1457	375	4	behavior	behavior	NOUN
easat-1457	375	5	151:108022	151:108022	X
easat-1457	375	6	.	.	PUNCT
easat-1457	375	7	doi	doi	PROPN
easat-1457	375	8	:	:	PUNCT
easat-1457	375	9	10.1016	10.1016	NUM
easat-1457	375	10	/	/	SYM
easat-1457	375	11	j.chb.2023.108022	j.chb.2023.108022	NOUN
easat-1457	375	12	.	.	PUNCT
easat-1457	376	1	hutchins	hutchins	PROPN
easat-1457	376	2	,	,	PUNCT
easat-1457	376	3	jennifer	jennifer	PROPN
easat-1457	376	4	,	,	PUNCT
easat-1457	376	5	and	and	CCONJ
easat-1457	376	6	darlene	darlene	PROPN
easat-1457	376	7	xiomara	xiomara	PROPN
easat-1457	376	8	rodriguez	rodriguez	PROPN
easat-1457	376	9	.	.	PUNCT
easat-1457	376	10	2018	2018	NUM
easat-1457	376	11	.	.	PUNCT
easat-1457	377	1	“	"	PUNCT
easat-1457	377	2	the	the	DET
easat-1457	377	3	soft	soft	ADJ
easat-1457	377	4	side	side	NOUN
easat-1457	377	5	of	of	ADP
easat-1457	377	6	branding	branding	NOUN
easat-1457	377	7	:	:	PUNCT
easat-1457	377	8	leveraging	leverage	VERB
easat-1457	377	9	emotional	emotional	ADJ
easat-1457	377	10	intelligence	intelligence	NOUN
easat-1457	377	11	.	.	PUNCT
easat-1457	377	12	”	"	PUNCT
easat-1457	378	1	journal	journal	NOUN
easat-1457	378	2	of	of	ADP
easat-1457	378	3	business	business	PROPN
easat-1457	378	4	&	&	CCONJ
easat-1457	378	5	industrial	industrial	ADJ
easat-1457	378	6	marketing	marketing	NOUN
easat-1457	378	7	33(1):117–25	33(1):117–25	NUM
easat-1457	378	8	.	.	PUNCT
easat-1457	379	1	doi	doi	NOUN
easat-1457	379	2	:	:	PUNCT
easat-1457	379	3	10.1108	10.1108	NUM
easat-1457	379	4	/	/	SYM
easat-1457	379	5	jbim-02	jbim-02	NOUN
easat-1457	379	6	-	-	PUNCT
easat-1457	379	7	2017	2017	NUM
easat-1457	379	8	-	-	PUNCT
easat-1457	379	9	0053	0053	NUM
easat-1457	379	10	.	.	PUNCT
easat-1457	380	1	hyun	hyun	PROPN
easat-1457	380	2	,	,	PUNCT
easat-1457	380	3	hyowon	hyowon	NOUN
easat-1457	380	4	,	,	PUNCT
easat-1457	380	5	eunpyo	eunpyo	PROPN
easat-1457	380	6	hong	hong	PROPN
easat-1457	380	7	,	,	PUNCT
easat-1457	380	8	jiseon	jiseon	PROPN
easat-1457	380	9	ahn	ahn	PROPN
easat-1457	380	10	,	,	PUNCT
easat-1457	380	11	and	and	CCONJ
easat-1457	380	12	jung	jung	PROPN
easat-1457	380	13	-	-	PUNCT
easat-1457	380	14	kun	kun	PROPN
easat-1457	380	15	park	park	NOUN
easat-1457	380	16	.	.	PUNCT
easat-1457	381	1	2024	2024	NUM
easat-1457	381	2	.	.	PUNCT
easat-1457	382	1	“	"	PUNCT
easat-1457	382	2	effect	effect	NOUN
easat-1457	382	3	of	of	ADP
easat-1457	382	4	customers	customer	NOUN
easat-1457	382	5	’	’	PART
easat-1457	382	6	skepticism	skepticism	NOUN
easat-1457	382	7	toward	toward	ADP
easat-1457	382	8	csr	csr	NOUN
easat-1457	382	9	practices	practice	NOUN
easat-1457	382	10	on	on	ADP
easat-1457	382	11	customers	customer	NOUN
easat-1457	382	12	’	'	PUNCT
easat-1457	382	13	behavior	behavior	NOUN
easat-1457	382	14	in	in	ADP
easat-1457	382	15	luxury	luxury	NOUN
easat-1457	382	16	service	service	NOUN
easat-1457	382	17	context	context	NOUN
easat-1457	382	18	.	.	PUNCT
easat-1457	382	19	”	"	PUNCT
easat-1457	383	1	journal	journal	NOUN
easat-1457	383	2	of	of	ADP
easat-1457	383	3	travel	travel	PROPN
easat-1457	383	4	&	&	CCONJ
easat-1457	383	5	tourism	tourism	NOUN
easat-1457	383	6	marketing	marketing	PROPN
easat-1457	383	7	41(1):35–50	41(1):35–50	NUM
easat-1457	383	8	.	.	PUNCT
easat-1457	384	1	doi	doi	NOUN
easat-1457	384	2	:	:	PUNCT
easat-1457	384	3	10.1080/10548408.2023.2239837	10.1080/10548408.2023.2239837	NUM
easat-1457	384	4	.	.	PUNCT
easat-1457	385	1	ismail	ismail	PROPN
easat-1457	385	2	,	,	PUNCT
easat-1457	385	3	ismail	ismail	PROPN
easat-1457	385	4	j.	j.	PROPN
easat-1457	385	5	2023	2023	NUM
easat-1457	385	6	.	.	PUNCT
easat-1457	386	1	“	"	PUNCT
easat-1457	386	2	the	the	DET
easat-1457	386	3	influence	influence	NOUN
easat-1457	386	4	of	of	ADP
easat-1457	386	5	service	service	NOUN
easat-1457	386	6	recovery	recovery	NOUN
easat-1457	386	7	strategies	strategy	NOUN
easat-1457	386	8	on	on	ADP
easat-1457	386	9	resilience	resilience	NOUN
easat-1457	386	10	to	to	ADP
easat-1457	386	11	switching	switch	VERB
easat-1457	386	12	intentions	intention	NOUN
easat-1457	386	13	among	among	ADP
easat-1457	386	14	customers	customer	NOUN
easat-1457	386	15	of	of	ADP
easat-1457	386	16	commercial	commercial	ADJ
easat-1457	386	17	banks	bank	NOUN
easat-1457	386	18	in	in	ADP
easat-1457	386	19	tanzania	tanzania	PROPN
easat-1457	386	20	:	:	PUNCT
easat-1457	386	21	the	the	DET
easat-1457	386	22	mediating	mediate	VERB
easat-1457	386	23	effect	effect	NOUN
easat-1457	386	24	of	of	ADP
easat-1457	386	25	customer	customer	NOUN
easat-1457	386	26	loyalty	loyalty	NOUN
easat-1457	386	27	.	.	PUNCT
easat-1457	386	28	”	"	PUNCT
easat-1457	387	1	fiib	fiib	PROPN
easat-1457	387	2	business	business	PROPN
easat-1457	387	3	review	review	PROPN
easat-1457	387	4	231971452211457	231971452211457	NUM
easat-1457	387	5	.	.	PUNCT
easat-1457	388	1	doi	doi	NOUN
easat-1457	388	2	:	:	PUNCT
easat-1457	388	3	10.1177/23197145221145761	10.1177/23197145221145761	NUM
easat-1457	388	4	.	.	PUNCT
easat-1457	389	1	jamil	jamil	PROPN
easat-1457	389	2	,	,	PUNCT
easat-1457	389	3	muhammad	muhammad	PROPN
easat-1457	389	4	,	,	PUNCT
easat-1457	389	5	quratul	quratul	PROPN
easat-1457	389	6	ain	ain	NOUN
easat-1457	389	7	shafique	shafique	NOUN
easat-1457	389	8	,	,	PUNCT
easat-1457	389	9	and	and	CCONJ
easat-1457	389	10	noor	noor	PROPN
easat-1457	389	11	muhammad	muhammad	PROPN
easat-1457	389	12	.	.	PROPN
easat-1457	389	13	2024	2024	NUM
easat-1457	389	14	.	.	PUNCT
easat-1457	390	1	“	"	PUNCT
easat-1457	390	2	geographic	geographic	ADJ
easat-1457	390	3	and	and	CCONJ
easat-1457	390	4	demographic	demographic	ADJ
easat-1457	390	5	variations	variation	NOUN
easat-1457	390	6	in	in	ADP
easat-1457	390	7	secondary	secondary	ADJ
easat-1457	390	8	school	school	NOUN
easat-1457	390	9	teachers	teacher	NOUN
easat-1457	390	10	’	’	PART
easat-1457	390	11	job	job	NOUN
easat-1457	390	12	satisfaction	satisfaction	NOUN
easat-1457	390	13	and	and	CCONJ
easat-1457	390	14	attitude	attitude	NOUN
easat-1457	390	15	towards	towards	ADP
easat-1457	390	16	teaching	teaching	NOUN
easat-1457	390	17	.	.	PUNCT
easat-1457	390	18	”	"	PUNCT
easat-1457	391	1	qlantic	qlantic	ADJ
easat-1457	391	2	journal	journal	NOUN
easat-1457	391	3	of	of	ADP
easat-1457	391	4	social	social	ADJ
easat-1457	391	5	sciences	science	NOUN
easat-1457	391	6	and	and	CCONJ
easat-1457	391	7	humanities	humanity	NOUN
easat-1457	391	8	5(1):145–53	5(1):145–53	ADJ
easat-1457	391	9	.	.	PUNCT
easat-1457	392	1	doi	doi	NOUN
easat-1457	392	2	:	:	PUNCT
easat-1457	393	1	10.55737	10.55737	NUM
easat-1457	393	2	/	/	SYM
easat-1457	393	3	qjssh.551731306	qjssh.551731306	PROPN
easat-1457	393	4	.	.	PUNCT
easat-1457	394	1	karaoglan	karaoglan	PROPN
easat-1457	394	2	yilmaz	yilmaz	PROPN
easat-1457	394	3	,	,	PUNCT
easat-1457	394	4	fatma	fatma	PROPN
easat-1457	394	5	gizem	gizem	NOUN
easat-1457	394	6	,	,	PUNCT
easat-1457	394	7	ramazan	ramazan	PROPN
easat-1457	394	8	yilmaz	yilmaz	PROPN
easat-1457	394	9	,	,	PUNCT
easat-1457	394	10	and	and	CCONJ
easat-1457	394	11	fatih	fatih	PROPN
easat-1457	394	12	erdogdu	erdogdu	PROPN
easat-1457	394	13	.	.	PUNCT
easat-1457	394	14	2022	2022	NUM
easat-1457	394	15	.	.	PUNCT
easat-1457	395	1	“	"	PUNCT
easat-1457	395	2	the	the	DET
easat-1457	395	3	relationship	relationship	NOUN
easat-1457	395	4	between	between	ADP
easat-1457	395	5	nomophobia	nomophobia	NOUN
easat-1457	395	6	,	,	PUNCT
easat-1457	395	7	emotional	emotional	ADJ
easat-1457	395	8	intelligence	intelligence	NOUN
easat-1457	395	9	,	,	PUNCT
easat-1457	395	10	interpersonal	interpersonal	ADJ
easat-1457	395	11	problem	problem	NOUN
easat-1457	395	12	-	-	PUNCT
easat-1457	395	13	solving	solving	NOUN
easat-1457	395	14	,	,	PUNCT
easat-1457	395	15	perceived	perceive	VERB
easat-1457	395	16	stress	stress	NOUN
easat-1457	395	17	,	,	PUNCT
easat-1457	395	18	and	and	CCONJ
easat-1457	395	19	self	self	NOUN
easat-1457	395	20	-	-	PUNCT
easat-1457	395	21	esteem	esteem	NOUN
easat-1457	395	22	among	among	ADP
easat-1457	395	23	undergraduate	undergraduate	ADJ
easat-1457	395	24	students	student	NOUN
easat-1457	395	25	.	.	PUNCT
easat-1457	395	26	”	"	PUNCT
easat-1457	395	27	journal	journal	NOUN
easat-1457	395	28	of	of	ADP
easat-1457	395	29	technology	technology	NOUN
easat-1457	395	30	in	in	ADP
easat-1457	395	31	behavioral	behavioral	ADJ
easat-1457	395	32	science	science	NOUN
easat-1457	395	33	8(1):27–35	8(1):27–35	NUM
easat-1457	395	34	.	.	PUNCT
easat-1457	396	1	doi	doi	NOUN
easat-1457	396	2	:	:	PUNCT
easat-1457	396	3	10.1007	10.1007	NUM
easat-1457	396	4	/	/	SYM
easat-1457	396	5	s41347	s41347	NOUN
easat-1457	396	6	-	-	PUNCT
easat-1457	396	7	022	022	NUM
easat-1457	396	8	-	-	PUNCT
easat-1457	396	9	00282	00282	NUM
easat-1457	396	10	-	-	PUNCT
easat-1457	396	11	2	2	NUM
easat-1457	396	12	.	.	PUNCT
easat-1457	396	13	kittidilokkul	kittidilokkul	PROPN
easat-1457	396	14	,	,	PUNCT
easat-1457	396	15	suwat	suwat	NOUN
easat-1457	396	16	,	,	PUNCT
easat-1457	396	17	and	and	CCONJ
easat-1457	396	18	viroj	viroj	VERB
easat-1457	396	19	tangcharoensathien	tangcharoensathien	NOUN
easat-1457	396	20	.	.	PUNCT
easat-1457	397	1	1997	1997	NUM
easat-1457	397	2	.	.	PUNCT
easat-1457	398	1	“	"	PUNCT
easat-1457	398	2	manpower	manpower	NOUN
easat-1457	398	3	mix	mix	NOUN
easat-1457	398	4	in	in	ADP
easat-1457	398	5	private	private	ADJ
easat-1457	398	6	hospitals	hospital	NOUN
easat-1457	398	7	in	in	ADP
easat-1457	398	8	thailand	thailand	PROPN
easat-1457	398	9	:	:	PUNCT
easat-1457	398	10	a	a	DET
easat-1457	398	11	census	census	NOUN
easat-1457	398	12	report	report	NOUN
easat-1457	398	13	.	.	PUNCT
easat-1457	398	14	”	"	PUNCT
easat-1457	399	1	koc	koc	PROPN
easat-1457	399	2	,	,	PUNCT
easat-1457	399	3	erdogan	erdogan	ADJ
easat-1457	399	4	.	.	PUNCT
easat-1457	399	5	2019	2019	NUM
easat-1457	399	6	.	.	PUNCT
easat-1457	400	1	“	"	PUNCT
easat-1457	400	2	service	service	NOUN
easat-1457	400	3	failures	failure	NOUN
easat-1457	400	4	and	and	CCONJ
easat-1457	400	5	recovery	recovery	NOUN
easat-1457	400	6	in	in	ADP
easat-1457	400	7	hospitality	hospitality	NOUN
easat-1457	400	8	and	and	CCONJ
easat-1457	400	9	tourism	tourism	NOUN
easat-1457	400	10	:	:	PUNCT
easat-1457	400	11	a	a	DET
easat-1457	400	12	review	review	NOUN
easat-1457	400	13	of	of	ADP
easat-1457	400	14	literature	literature	NOUN
easat-1457	400	15	and	and	CCONJ
easat-1457	400	16	recommendations	recommendation	NOUN
easat-1457	400	17	for	for	ADP
easat-1457	400	18	future	future	ADJ
easat-1457	400	19	research	research	NOUN
easat-1457	400	20	.	.	PUNCT
easat-1457	400	21	”	"	PUNCT
easat-1457	401	1	journal	journal	NOUN
easat-1457	401	2	of	of	ADP
easat-1457	401	3	hospitality	hospitality	NOUN
easat-1457	401	4	marketing	marketing	NOUN
easat-1457	401	5	&	&	CCONJ
easat-1457	401	6	management	management	NOUN
easat-1457	401	7	28(5):513–37	28(5):513–37	PROPN
easat-1457	401	8	.	.	PUNCT
easat-1457	402	1	doi	doi	NOUN
easat-1457	402	2	:	:	PUNCT
easat-1457	402	3	10.1080/19368623.2019.1537139	10.1080/19368623.2019.1537139	NUM
easat-1457	402	4	.	.	X
easat-1457	402	5	kotler	kotler	NOUN
easat-1457	402	6	,	,	PUNCT
easat-1457	402	7	philip	philip	PROPN
easat-1457	402	8	,	,	PUNCT
easat-1457	402	9	waldemar	waldemar	PROPN
easat-1457	402	10	pfoertsch	pfoertsch	PROPN
easat-1457	402	11	,	,	PUNCT
easat-1457	402	12	and	and	CCONJ
easat-1457	402	13	uwe	uwe	PROPN
easat-1457	402	14	sponholz	sponholz	PROPN
easat-1457	402	15	.	.	PUNCT
easat-1457	403	1	2021	2021	NUM
easat-1457	403	2	.	.	PUNCT
easat-1457	404	1	h2h	h2h	PROPN
easat-1457	404	2	marketing	marketing	NOUN
easat-1457	404	3	:	:	PUNCT
easat-1457	404	4	the	the	DET
easat-1457	404	5	genesis	genesis	NOUN
easat-1457	404	6	of	of	ADP
easat-1457	404	7	human	human	NOUN
easat-1457	404	8	-	-	PUNCT
easat-1457	404	9	to	to	ADP
easat-1457	404	10	-	-	PUNCT
easat-1457	404	11	human	human	ADJ
easat-1457	404	12	marketing	marketing	NOUN
easat-1457	404	13	.	.	PUNCT
easat-1457	405	1	cham	cham	PROPN
easat-1457	405	2	:	:	PUNCT
easat-1457	405	3	springer	springer	NOUN
easat-1457	405	4	international	international	ADJ
easat-1457	405	5	publishing	publishing	NOUN
easat-1457	405	6	.	.	PUNCT
easat-1457	406	1	lapierre	lapierre	PROPN
easat-1457	406	2	,	,	PUNCT
easat-1457	406	3	matthew	matthew	PROPN
easat-1457	406	4	a.	a.	PROPN
easat-1457	406	5	2013	2013	NUM
easat-1457	406	6	.	.	PUNCT
easat-1457	407	1	“	"	PUNCT
easat-1457	407	2	low	low	ADJ
easat-1457	407	3	-	-	PUNCT
easat-1457	407	4	income	income	NOUN
easat-1457	407	5	child	child	NOUN
easat-1457	407	6	consumers	consumer	NOUN
easat-1457	407	7	across	across	ADP
easat-1457	407	8	cultures	culture	NOUN
easat-1457	407	9	:	:	PUNCT
easat-1457	407	10	an	an	DET
easat-1457	407	11	investigation	investigation	NOUN
easat-1457	407	12	of	of	ADP
easat-1457	407	13	children	child	NOUN
easat-1457	407	14	’s	’s	PART
easat-1457	407	15	consumer	consumer	NOUN
easat-1457	407	16	behavior	behavior	NOUN
easat-1457	407	17	in	in	ADP
easat-1457	407	18	three	three	NUM
easat-1457	407	19	diverse	diverse	ADJ
easat-1457	407	20	communities	community	NOUN
easat-1457	407	21	in	in	ADP
easat-1457	407	22	north	north	PROPN
easat-1457	407	23	america	america	PROPN
easat-1457	407	24	.	.	PUNCT
easat-1457	407	25	”	"	PUNCT
easat-1457	407	26	journal	journal	NOUN
easat-1457	407	27	of	of	ADP
easat-1457	407	28	children	child	NOUN
easat-1457	407	29	and	and	CCONJ
easat-1457	407	30	media	medium	NOUN
easat-1457	407	31	7(2):151–69	7(2):151–69	NOUN
easat-1457	407	32	.	.	PUNCT
easat-1457	408	1	doi	doi	NOUN
easat-1457	408	2	:	:	PUNCT
easat-1457	408	3	10.1080/17482798.2012.673497	10.1080/17482798.2012.673497	NUM
easat-1457	408	4	.	.	PUNCT
easat-1457	409	1	lee	lee	PROPN
easat-1457	409	2	,	,	PUNCT
easat-1457	409	3	jung	jung	PROPN
easat-1457	409	4	-	-	PUNCT
easat-1457	409	5	hyun	hyun	PROPN
easat-1457	409	6	,	,	PUNCT
easat-1457	409	7	min	min	PROPN
easat-1457	409	8	-	-	PROPN
easat-1457	409	9	su	su	PROPN
easat-1457	409	10	kim	kim	PROPN
easat-1457	409	11	,	,	PUNCT
easat-1457	409	12	and	and	CCONJ
easat-1457	409	13	aeeun	aeeun	PROPN
easat-1457	409	14	jeon	jeon	PROPN
easat-1457	409	15	.	.	PUNCT
easat-1457	409	16	2013	2013	NUM
easat-1457	409	17	.	.	PUNCT
easat-1457	410	1	“	"	PUNCT
easat-1457	410	2	the	the	DET
easat-1457	410	3	effects	effect	NOUN
easat-1457	410	4	of	of	ADP
easat-1457	410	5	emotional	emotional	ADJ
easat-1457	410	6	intelligence	intelligence	NOUN
easat-1457	410	7	on	on	ADP
easat-1457	410	8	service	service	NOUN
easat-1457	410	9	recovery	recovery	NOUN
easat-1457	410	10	and	and	CCONJ
easat-1457	410	11	organizational	organizational	ADJ
easat-1457	410	12	loyalty	loyalty	NOUN
easat-1457	410	13	:	:	PUNCT
easat-1457	410	14	a	a	DET
easat-1457	410	15	case	case	NOUN
easat-1457	410	16	of	of	ADP
easat-1457	410	17	flight	flight	NOUN
easat-1457	410	18	attendants	attendant	NOUN
easat-1457	410	19	of	of	ADP
easat-1457	410	20	south	south	ADJ
easat-1457	410	21	korean	korean	ADJ
easat-1457	410	22	airlines	airline	NOUN
easat-1457	410	23	.	.	PUNCT
easat-1457	410	24	”	"	PUNCT
easat-1457	411	1	service	service	NOUN
easat-1457	411	2	business	business	NOUN
easat-1457	411	3	7(4):665–86	7(4):665–86	NOUN
easat-1457	411	4	.	.	PUNCT
easat-1457	412	1	doi	doi	NOUN
easat-1457	412	2	:	:	PUNCT
easat-1457	412	3	10.1007	10.1007	NUM
easat-1457	412	4	/	/	SYM
easat-1457	412	5	s11628	s11628	NOUN
easat-1457	412	6	-	-	PUNCT
easat-1457	412	7	012	012	NUM
easat-1457	412	8	-	-	PUNCT
easat-1457	412	9	0181	0181	NUM
easat-1457	412	10	-	-	PUNCT
easat-1457	412	11	7	7	NUM
easat-1457	412	12	.	.	PUNCT
easat-1457	412	13	leonidou	leonidou	PROPN
easat-1457	412	14	,	,	PUNCT
easat-1457	412	15	leonidas	leonidas	PROPN
easat-1457	412	16	c.	c.	PROPN
easat-1457	412	17	,	,	PUNCT
easat-1457	412	18	bilge	bilge	PROPN
easat-1457	412	19	aykol	aykol	PROPN
easat-1457	412	20	,	,	PUNCT
easat-1457	412	21	thomas	thomas	PROPN
easat-1457	412	22	a.	a.	PROPN
easat-1457	412	23	fotiadis	fotiadis	PROPN
easat-1457	412	24	,	,	PUNCT
easat-1457	412	25	athina	athina	PROPN
easat-1457	412	26	zeriti	zeriti	PROPN
easat-1457	412	27	,	,	PUNCT
easat-1457	412	28	and	and	CCONJ
easat-1457	412	29	paul	paul	PROPN
easat-1457	412	30	christodoulides	christodoulide	NOUN
easat-1457	412	31	.	.	PUNCT
easat-1457	413	1	2019	2019	NUM
easat-1457	413	2	.	.	PUNCT
easat-1457	414	1	“	"	PUNCT
easat-1457	414	2	the	the	DET
easat-1457	414	3	role	role	NOUN
easat-1457	414	4	of	of	ADP
easat-1457	414	5	exporters	exporter	NOUN
easat-1457	414	6	’	'	PUNCT
easat-1457	414	7	emotional	emotional	ADJ
easat-1457	414	8	intelligence	intelligence	NOUN
easat-1457	414	9	in	in	ADP
easat-1457	414	10	building	build	VERB
easat-1457	414	11	foreign	foreign	ADJ
easat-1457	414	12	customer	customer	NOUN
easat-1457	414	13	relationships	relationship	NOUN
easat-1457	414	14	.	.	PUNCT
easat-1457	414	15	”	"	PUNCT
easat-1457	415	1	journal	journal	NOUN
easat-1457	415	2	of	of	ADP
easat-1457	415	3	international	international	ADJ
easat-1457	415	4	marketing	marketing	NOUN
easat-1457	415	5	27(4):58–80	27(4):58–80	PROPN
easat-1457	415	6	.	.	PUNCT
easat-1457	416	1	doi	doi	NOUN
easat-1457	416	2	:	:	PUNCT
easat-1457	417	1	10.1177/1069031x19876642	10.1177/1069031x19876642	NUM
easat-1457	417	2	.	.	PUNCT
easat-1457	418	1	liu	liu	PROPN
easat-1457	418	2	,	,	PUNCT
easat-1457	418	3	dong	dong	PROPN
easat-1457	418	4	,	,	PUNCT
easat-1457	418	5	yanhui	yanhui	PROPN
easat-1457	418	6	zhao	zhao	PROPN
easat-1457	418	7	,	,	PUNCT
easat-1457	418	8	guocai	guocai	PROPN
easat-1457	418	9	wang	wang	PROPN
easat-1457	418	10	,	,	PUNCT
easat-1457	418	11	wyatt	wyatt	PROPN
easat-1457	418	12	a.	a.	PROPN
easat-1457	418	13	schrock	schrock	PROPN
easat-1457	418	14	,	,	PUNCT
easat-1457	418	15	and	and	CCONJ
easat-1457	418	16	clay	clay	NOUN
easat-1457	418	17	m.	m.	NOUN
easat-1457	418	18	voorhees	voorhees	PROPN
easat-1457	418	19	.	.	PUNCT
easat-1457	418	20	2024	2024	NUM
easat-1457	418	21	.	.	PUNCT
easat-1457	419	1	“	"	PUNCT
easat-1457	419	2	thirty	thirty	NUM
easat-1457	419	3	years	year	NOUN
easat-1457	419	4	of	of	ADP
easat-1457	419	5	service	service	NOUN
easat-1457	419	6	failure	failure	NOUN
easat-1457	419	7	and	and	CCONJ
easat-1457	419	8	recovery	recovery	NOUN
easat-1457	419	9	research	research	NOUN
easat-1457	419	10	:	:	PUNCT
easat-1457	419	11	thematic	thematic	ADJ
easat-1457	419	12	development	development	NOUN
easat-1457	419	13	and	and	CCONJ
easat-1457	419	14	future	future	ADJ
easat-1457	419	15	research	research	NOUN
easat-1457	419	16	opportunities	opportunity	NOUN
easat-1457	419	17	from	from	ADP
easat-1457	419	18	a	a	DET
easat-1457	419	19	social	social	ADJ
easat-1457	419	20	network	network	NOUN
easat-1457	419	21	perspective	perspective	NOUN
easat-1457	419	22	.	.	PUNCT
easat-1457	419	23	”	"	PUNCT
easat-1457	420	1	journal	journal	NOUN
easat-1457	420	2	of	of	ADP
easat-1457	420	3	service	service	NOUN
easat-1457	420	4	research	research	NOUN
easat-1457	420	5	27(2):268–82	27(2):268–82	NUM
easat-1457	420	6	.	.	PUNCT
easat-1457	421	1	doi	doi	NOUN
easat-1457	421	2	:	:	PUNCT
easat-1457	421	3	10.1177/10946705231194006	10.1177/10946705231194006	NUM
easat-1457	421	4	.	.	PUNCT
easat-1457	422	1	logerfo	logerfo	PROPN
easat-1457	422	2	,	,	PUNCT
easat-1457	422	3	jim	jim	PROPN
easat-1457	422	4	.	.	PROPN
easat-1457	422	5	1996	1996	NUM
easat-1457	422	6	.	.	PUNCT
easat-1457	423	1	“	"	PUNCT
easat-1457	423	2	attitudes	attitude	NOUN
easat-1457	423	3	toward	toward	ADP
easat-1457	423	4	democracy	democracy	NOUN
easat-1457	423	5	among	among	ADP
easat-1457	423	6	bangkok	bangkok	PROPN
easat-1457	423	7	and	and	CCONJ
easat-1457	423	8	rural	rural	ADJ
easat-1457	423	9	northern	northern	ADJ
easat-1457	423	10	thais	thais	PROPN
easat-1457	423	11	:	:	PUNCT
easat-1457	423	12	the	the	DET
easat-1457	423	13	great	great	ADJ
easat-1457	423	14	divide	divide	NOUN
easat-1457	423	15	.	.	PUNCT
easat-1457	423	16	”	"	PUNCT
easat-1457	424	1	asian	asian	ADJ
easat-1457	424	2	survey	survey	NOUN
easat-1457	424	3	36(9):904–23	36(9):904–23	NUM
easat-1457	424	4	.	.	PUNCT
easat-1457	425	1	mattila	mattila	NOUN
easat-1457	425	2	,	,	PUNCT
easat-1457	425	3	anna	anna	PROPN
easat-1457	425	4	s.	s.	PROPN
easat-1457	425	5	,	,	PUNCT
easat-1457	425	6	wonae	wonae	PROPN
easat-1457	425	7	cho	cho	PROPN
easat-1457	425	8	,	,	PUNCT
easat-1457	425	9	and	and	CCONJ
easat-1457	425	10	heejung	heejung	PROPN
easat-1457	425	11	ro	ro	PROPN
easat-1457	425	12	.	.	PROPN
easat-1457	425	13	2009	2009	NUM
easat-1457	425	14	.	.	PUNCT
easat-1457	426	1	“	"	PUNCT
easat-1457	426	2	the	the	DET
easat-1457	426	3	joint	joint	ADJ
easat-1457	426	4	effects	effect	NOUN
easat-1457	426	5	of	of	ADP
easat-1457	426	6	service	service	NOUN
easat-1457	426	7	failure	failure	NOUN
easat-1457	426	8	mode	mode	NOUN
easat-1457	426	9	,	,	PUNCT
easat-1457	426	10	recovery	recovery	NOUN
easat-1457	426	11	effort	effort	NOUN
easat-1457	426	12	,	,	PUNCT
easat-1457	426	13	and	and	CCONJ
easat-1457	426	14	gender	gender	NOUN
easat-1457	426	15	on	on	ADP
easat-1457	426	16	customers	customer	NOUN
easat-1457	426	17	’	'	PUNCT
easat-1457	426	18	post‐recovery	post‐recovery	ADJ
easat-1457	426	19	satisfaction	satisfaction	NOUN
easat-1457	426	20	.	.	PUNCT
easat-1457	426	21	”	"	PUNCT
easat-1457	427	1	journal	journal	NOUN
easat-1457	427	2	of	of	ADP
easat-1457	427	3	travel	travel	PROPN
easat-1457	427	4	&	&	CCONJ
easat-1457	427	5	tourism	tourism	NOUN
easat-1457	427	6	marketing	marketing	PROPN
easat-1457	427	7	26(2):120–28	26(2):120–28	NUM
easat-1457	427	8	.	.	PUNCT
easat-1457	428	1	doi	doi	NOUN
easat-1457	428	2	:	:	PUNCT
easat-1457	428	3	10.1080/10548400902862002	10.1080/10548400902862002	NUM
easat-1457	428	4	.	.	PUNCT
easat-1457	428	5	monteiro	monteiro	PROPN
easat-1457	428	6	,	,	PUNCT
easat-1457	428	7	albertina	albertina	PROPN
easat-1457	428	8	paula	paula	PROPN
easat-1457	428	9	,	,	PUNCT
easat-1457	428	10	and	and	CCONJ
easat-1457	428	11	ana	ana	PROPN
easat-1457	428	12	pinto	pinto	NOUN
easat-1457	428	13	borges	borge	NOUN
easat-1457	428	14	.	.	PUNCT
easat-1457	429	1	2015	2015	NUM
easat-1457	429	2	.	.	PUNCT
easat-1457	430	1	“	"	PUNCT
easat-1457	430	2	impact	impact	NOUN
easat-1457	430	3	of	of	ADP
easat-1457	430	4	socio	socio	NOUN
easat-1457	430	5	-	-	ADJ
easat-1457	430	6	demographic	demographic	ADJ
easat-1457	430	7	characteristics	characteristic	NOUN
easat-1457	430	8	and	and	CCONJ
easat-1457	430	9	loyalty	loyalty	NOUN
easat-1457	430	10	on	on	ADP
easat-1457	430	11	the	the	DET
easat-1457	430	12	.	.	PUNCT
easat-1457	430	13	”	"	PUNCT
easat-1457	430	14	pizzagalli	pizzagalli	PROPN
easat-1457	430	15	,	,	PUNCT
easat-1457	430	16	lisa	lisa	PROPN
easat-1457	430	17	,	,	PUNCT
easat-1457	430	18	akshit	akshit	PROPN
easat-1457	430	19	sharma	sharma	PROPN
easat-1457	430	20	,	,	PUNCT
easat-1457	430	21	and	and	CCONJ
easat-1457	430	22	dana	dana	PROPN
easat-1457	430	23	-	-	PUNCT
easat-1457	430	24	nicoleta	nicoleta	PROPN
easat-1457	430	25	lascu	lascu	PROPN
easat-1457	430	26	.	.	PUNCT
easat-1457	430	27	2018	2018	NUM
easat-1457	430	28	.	.	PUNCT
easat-1457	431	1	“	"	PUNCT
easat-1457	431	2	marketing	market	VERB
easat-1457	431	3	at	at	ADP
easat-1457	431	4	the	the	DET
easat-1457	431	5	bottom	bottom	NOUN
easat-1457	431	6	of	of	ADP
easat-1457	431	7	the	the	DET
easat-1457	431	8	pyramid	pyramid	NOUN
easat-1457	431	9	:	:	PUNCT
easat-1457	431	10	serving	serve	VERB
easat-1457	431	11	,	,	PUNCT
easat-1457	431	12	and	and	CCONJ
easat-1457	431	13	in	in	ADP
easat-1457	431	14	the	the	DET
easat-1457	431	15	service	service	NOUN
easat-1457	431	16	of	of	ADP
easat-1457	431	17	low	low	ADJ
easat-1457	431	18	-	-	PUNCT
easat-1457	431	19	income	income	NOUN
easat-1457	431	20	consumers	consumer	NOUN
easat-1457	431	21	.	.	PUNCT
easat-1457	431	22	”	"	PUNCT
easat-1457	432	1	innovative	innovative	ADJ
easat-1457	432	2	marketing	marketing	NOUN
easat-1457	432	3	14(2):35–40	14(2):35–40	NUM
easat-1457	432	4	.	.	PUNCT
easat-1457	433	1	doi	doi	NOUN
easat-1457	433	2	:	:	PUNCT
easat-1457	433	3	10.21511	10.21511	NUM
easat-1457	433	4	/	/	SYM
easat-1457	433	5	im.14(2).2018.04	im.14(2).2018.04	NOUN
easat-1457	433	6	.	.	PUNCT
easat-1457	434	1	putachote	putachote	NOUN
easat-1457	434	2	,	,	PUNCT
easat-1457	434	3	nitipon	nitipon	NOUN
easat-1457	434	4	,	,	PUNCT
easat-1457	434	5	and	and	CCONJ
easat-1457	434	6	thanuset	thanuset	NOUN
easat-1457	434	7	chokpiriyawat	chokpiriyawat	NOUN
easat-1457	434	8	.	.	PUNCT
easat-1457	435	1	2024	2024	NUM
easat-1457	435	2	.	.	PUNCT
easat-1457	436	1	“	"	PUNCT
easat-1457	436	2	an	an	DET
easat-1457	436	3	exploration	exploration	NOUN
easat-1457	436	4	of	of	ADP
easat-1457	436	5	demographic	demographic	ADJ
easat-1457	436	6	characteristics	characteristic	NOUN
easat-1457	436	7	concerning	concern	VERB
easat-1457	436	8	accommodation	accommodation	NOUN
easat-1457	436	9	choice	choice	NOUN
easat-1457	436	10	behavior	behavior	NOUN
easat-1457	436	11	of	of	ADP
easat-1457	436	12	tourists	tourist	NOUN
easat-1457	436	13	in	in	ADP
easat-1457	436	14	luong	luong	PROPN
easat-1457	436	15	prabang	prabang	PROPN
easat-1457	436	16	,	,	PUNCT
easat-1457	436	17	lao	lao	PROPN
easat-1457	436	18	pdr	pdr	PROPN
easat-1457	436	19	.	.	PUNCT
easat-1457	436	20	”	"	PUNCT
easat-1457	437	1	revista	revista	PROPN
easat-1457	437	2	de	de	X
easat-1457	437	3	gestão	gestão	PROPN
easat-1457	437	4	social	social	PROPN
easat-1457	437	5	e	e	PROPN
easat-1457	437	6	ambiental	ambiental	ADJ
easat-1457	437	7	18(7):e05768	18(7):e05768	NUM
easat-1457	437	8	.	.	PUNCT
easat-1457	437	9	doi	doi	NOUN
easat-1457	437	10	:	:	PUNCT
easat-1457	437	11	10.24857	10.24857	NUM
easat-1457	437	12	/	/	SYM
easat-1457	437	13	rgsa.v18n7	rgsa.v18n7	NOUN
easat-1457	437	14	-	-	PUNCT
easat-1457	437	15	088	088	NUM
easat-1457	437	16	.	.	PUNCT
easat-1457	438	1	putri	putri	ADJ
easat-1457	438	2	,	,	PUNCT
easat-1457	438	3	asgami	asgami	NOUN
easat-1457	438	4	,	,	PUNCT
easat-1457	438	5	jabal	jabal	PROPN
easat-1457	438	6	tarik	tarik	PROPN
easat-1457	438	7	ibrahim	ibrahim	PROPN
easat-1457	438	8	,	,	PUNCT
easat-1457	438	9	adi	adi	PROPN
easat-1457	438	10	sutanto	sutanto	PROPN
easat-1457	438	11	,	,	PUNCT
easat-1457	438	12	syafrani	syafrani	PROPN
easat-1457	438	13	syafrani	syafrani	PROPN
easat-1457	438	14	,	,	PUNCT
easat-1457	438	15	bambang	bambang	PROPN
easat-1457	438	16	yudi	yudi	PROPN
easat-1457	438	17	ariadi	ariadi	PROPN
easat-1457	438	18	,	,	PUNCT
easat-1457	438	19	istis	istis	NOUN
easat-1457	438	20	baroh	baroh	VERB
easat-1457	438	21	,	,	PUNCT
easat-1457	438	22	rahayu	rahayu	PROPN
easat-1457	438	23	relawati	relawati	PROPN
easat-1457	438	24	,	,	PUNCT
easat-1457	438	25	juris	juris	PROPN
easat-1457	438	26	burlakovs	burlakovs	PROPN
easat-1457	438	27	,	,	PUNCT
easat-1457	438	28	erni	erni	PROPN
easat-1457	438	29	hawayanti	hawayanti	PROPN
easat-1457	438	30	,	,	PUNCT
easat-1457	438	31	sri	sri	PROPN
easat-1457	438	32	utami	utami	PROPN
easat-1457	438	33	lestari	lestari	PROPN
easat-1457	438	34	,	,	PUNCT
easat-1457	438	35	imelda	imelda	PROPN
easat-1457	438	36	rosa	rosa	PROPN
easat-1457	438	37	,	,	PUNCT
easat-1457	438	38	muhammad	muhammad	PROPN
easat-1457	438	39	rizal	rizal	PROPN
easat-1457	438	40	,	,	PUNCT
easat-1457	438	41	marhani	marhani	PROPN
easat-1457	438	42	marhani	marhani	PROPN
easat-1457	438	43	,	,	PUNCT
easat-1457	438	44	hamdan	hamdan	PROPN
easat-1457	438	45	yasid	yasid	PROPN
easat-1457	438	46	,	,	PUNCT
easat-1457	438	47	ida	ida	PROPN
easat-1457	438	48	ekawati	ekawati	PROPN
easat-1457	438	49	,	,	PUNCT
easat-1457	438	50	and	and	CCONJ
easat-1457	438	51	trias	trias	PROPN
easat-1457	438	52	agung	agung	PROPN
easat-1457	438	53	pakarti	pakarti	PROPN
easat-1457	438	54	.	.	PUNCT
easat-1457	439	1	2023	2023	NUM
easat-1457	439	2	.	.	PUNCT
easat-1457	440	1	“	"	PUNCT
easat-1457	440	2	buyer	buyer	NOUN
easat-1457	440	3	decisions	decision	NOUN
easat-1457	440	4	on	on	ADP
easat-1457	440	5	hydroponic	hydroponic	NOUN
easat-1457	440	6	vegetable	vegetable	NOUN
easat-1457	440	7	products	product	NOUN
easat-1457	440	8	”	"	PUNCT
easat-1457	440	9	edited	edit	VERB
easat-1457	440	10	by	by	ADP
easat-1457	440	11	r.	r.	PROPN
easat-1457	440	12	h.	h.	PROPN
easat-1457	440	13	setyobudi	setyobudi	PROPN
easat-1457	440	14	,	,	PUNCT
easat-1457	440	15	a.	a.	NOUN
easat-1457	440	16	yaro	yaro	PROPN
easat-1457	440	17	,	,	PUNCT
easat-1457	440	18	i.	i.	PROPN
easat-1457	440	19	zekker	zekker	PROPN
easat-1457	440	20	,	,	PUNCT
easat-1457	440	21	m.	m.	NOUN
easat-1457	440	22	zahoor	zahoor	PROPN
easat-1457	440	23	,	,	PUNCT
easat-1457	440	24	and	and	CCONJ
easat-1457	440	25	t.	t.	PROPN
easat-1457	440	26	turkadze	turkadze	NOUN
easat-1457	440	27	.	.	PUNCT
easat-1457	441	1	e3s	e3s	PROPN
easat-1457	441	2	web	web	NOUN
easat-1457	441	3	of	of	ADP
easat-1457	441	4	conferences	conference	NOUN
easat-1457	441	5	374:00005	374:00005	NUM
easat-1457	441	6	.	.	PUNCT
easat-1457	442	1	doi	doi	NOUN
easat-1457	442	2	:	:	PUNCT
easat-1457	442	3	10.1051	10.1051	NUM
easat-1457	442	4	/	/	SYM
easat-1457	442	5	e3sconf/202337400005	e3sconf/202337400005	NOUN
easat-1457	442	6	.	.	PUNCT
easat-1457	443	1	rehman	rehman	NOUN
easat-1457	443	2	,	,	PUNCT
easat-1457	443	3	asad	asad	PROPN
easat-1457	443	4	,	,	PUNCT
easat-1457	443	5	and	and	CCONJ
easat-1457	443	6	syed	syed	ADJ
easat-1457	443	7	ahsan	ahsan	PROPN
easat-1457	443	8	jamil	jamil	PROPN
easat-1457	443	9	.	.	PUNCT
easat-1457	444	1	2016	2016	NUM
easat-1457	444	2	.	.	PUNCT
easat-1457	445	1	“	"	PUNCT
easat-1457	445	2	influence	influence	NOUN
easat-1457	445	3	of	of	ADP
easat-1457	445	4	income	income	NOUN
easat-1457	445	5	and	and	CCONJ
easat-1457	445	6	occupation	occupation	NOUN
easat-1457	445	7	on	on	ADP
easat-1457	445	8	consumers	consumer	NOUN
easat-1457	445	9	’	'	PUNCT
easat-1457	445	10	susceptibility	susceptibility	NOUN
easat-1457	445	11	to	to	PART
easat-1457	445	12	reference	reference	VERB
easat-1457	445	13	group	group	NOUN
easat-1457	445	14	demands	demand	NOUN
easat-1457	445	15	on	on	ADP
easat-1457	445	16	brand	brand	NOUN
easat-1457	445	17	choice	choice	NOUN
easat-1457	445	18	decisions	decision	NOUN
easat-1457	445	19	.	.	PUNCT
easat-1457	445	20	”	"	PUNCT
easat-1457	445	21	6(2	6(2	NUM
easat-1457	445	22	)	)	PUNCT
easat-1457	445	23	.	.	PUNCT
easat-1457	446	1	rohden	rohden	PROPN
easat-1457	446	2	,	,	PUNCT
easat-1457	446	3	simoni	simoni	PROPN
easat-1457	446	4	f.	f.	PROPN
easat-1457	446	5	,	,	PUNCT
easat-1457	446	6	and	and	CCONJ
easat-1457	446	7	cristiane	cristiane	NOUN
easat-1457	446	8	pizzutti	pizzutti	NOUN
easat-1457	446	9	.	.	PUNCT
easat-1457	447	1	2023	2023	NUM
easat-1457	447	2	.	.	PUNCT
easat-1457	448	1	“	"	PUNCT
easat-1457	448	2	consumer	consumer	NOUN
easat-1457	448	3	discrimination	discrimination	NOUN
easat-1457	448	4	in	in	ADP
easat-1457	448	5	service	service	NOUN
easat-1457	448	6	recovery	recovery	NOUN
easat-1457	448	7	situations	situation	NOUN
easat-1457	448	8	.	.	PUNCT
easat-1457	448	9	”	"	PUNCT
easat-1457	449	1	marketing	market	VERB
easat-1457	449	2	intelligence	intelligence	NOUN
easat-1457	449	3	&	&	CCONJ
easat-1457	449	4	planning	planning	PROPN
easat-1457	449	5	41(3):293–309	41(3):293–309	PROPN
easat-1457	449	6	.	.	PUNCT
easat-1457	450	1	doi	doi	NOUN
easat-1457	450	2	:	:	PUNCT
easat-1457	450	3	10.1108	10.1108	NUM
easat-1457	450	4	/	/	SYM
easat-1457	450	5	mip-07	mip-07	NUM
easat-1457	450	6	-	-	PUNCT
easat-1457	450	7	2022	2022	NUM
easat-1457	450	8	-	-	SYM
easat-1457	450	9	0305	0305	NUM
easat-1457	450	10	.	.	PUNCT
easat-1457	451	1	582	582	NUM
easat-1457	451	2	edelweiss	edelweiss	PROPN
easat-1457	451	3	applied	apply	VERB
easat-1457	451	4	science	science	NOUN
easat-1457	451	5	and	and	CCONJ
easat-1457	451	6	technology	technology	NOUN
easat-1457	451	7	issn	issn	PROPN
easat-1457	451	8	:	:	PUNCT
easat-1457	451	9	2576	2576	NUM
easat-1457	451	10	-	-	SYM
easat-1457	451	11	8484	8484	NUM
easat-1457	451	12	vol	vol	NOUN
easat-1457	451	13	.	.	PROPN
easat-1457	452	1	8	8	NUM
easat-1457	452	2	,	,	PUNCT
easat-1457	452	3	no	no	INTJ
easat-1457	452	4	.	.	NOUN
easat-1457	453	1	4	4	NUM
easat-1457	453	2	:	:	PUNCT
easat-1457	453	3	570	570	NUM
easat-1457	453	4	-	-	SYM
easat-1457	453	5	582	582	NUM
easat-1457	453	6	,	,	PUNCT
easat-1457	453	7	2024	2024	NUM
easat-1457	453	8	doi	doi	NOUN
easat-1457	453	9	:	:	PUNCT
easat-1457	453	10	10.55214/25768484.v8i4.1457	10.55214/25768484.v8i4.1457	NUM
easat-1457	453	11	©	©	ADP
easat-1457	453	12	2024	2024	NUM
easat-1457	453	13	by	by	ADP
easat-1457	453	14	the	the	DET
easat-1457	453	15	authors	author	NOUN
easat-1457	453	16	;	;	PUNCT
easat-1457	453	17	licensee	licensee	PROPN
easat-1457	453	18	learning	learning	PROPN
easat-1457	453	19	gate	gate	NOUN
easat-1457	453	20	rohden	rohden	PROPN
easat-1457	453	21	,	,	PUNCT
easat-1457	453	22	simoni	simoni	PROPN
easat-1457	453	23	fernanda	fernanda	PROPN
easat-1457	453	24	.	.	PUNCT
easat-1457	453	25	2019	2019	NUM
easat-1457	453	26	.	.	PUNCT
easat-1457	454	1	“	"	PUNCT
easat-1457	454	2	the	the	DET
easat-1457	454	3	effects	effect	NOUN
easat-1457	454	4	of	of	ADP
easat-1457	454	5	compensation	compensation	NOUN
easat-1457	454	6	and	and	CCONJ
easat-1457	454	7	social	social	ADJ
easat-1457	454	8	class	class	NOUN
easat-1457	454	9	comparisons	comparison	NOUN
easat-1457	454	10	among	among	ADP
easat-1457	454	11	customers	customer	NOUN
easat-1457	454	12	in	in	ADP
easat-1457	454	13	service	service	NOUN
easat-1457	454	14	recovery	recovery	NOUN
easat-1457	454	15	settings	setting	NOUN
easat-1457	454	16	.	.	PUNCT
easat-1457	454	17	”	"	PUNCT
easat-1457	455	1	rosairo	rosairo	INTJ
easat-1457	455	2	,	,	PUNCT
easat-1457	455	3	h.	h.	PROPN
easat-1457	455	4	s.	s.	PROPN
easat-1457	455	5	rohitha	rohitha	PROPN
easat-1457	455	6	,	,	PUNCT
easat-1457	455	7	and	and	CCONJ
easat-1457	455	8	david	david	PROPN
easat-1457	455	9	j.	j.	PROPN
easat-1457	455	10	potts	potts	PROPN
easat-1457	455	11	.	.	PROPN
easat-1457	456	1	2016	2016	NUM
easat-1457	456	2	.	.	PUNCT
easat-1457	457	1	“	"	PUNCT
easat-1457	457	2	a	a	DET
easat-1457	457	3	study	study	NOUN
easat-1457	457	4	on	on	ADP
easat-1457	457	5	entrepreneurial	entrepreneurial	ADJ
easat-1457	457	6	attitudes	attitude	NOUN
easat-1457	457	7	of	of	ADP
easat-1457	457	8	upcountry	upcountry	NOUN
easat-1457	457	9	vegetable	vegetable	NOUN
easat-1457	457	10	farmers	farmer	NOUN
easat-1457	457	11	in	in	ADP
easat-1457	457	12	sri	sri	PROPN
easat-1457	457	13	lanka	lanka	PROPN
easat-1457	457	14	.	.	PUNCT
easat-1457	457	15	”	"	PUNCT
easat-1457	458	1	journal	journal	PROPN
easat-1457	458	2	of	of	ADP
easat-1457	458	3	agribusiness	agribusiness	NOUN
easat-1457	458	4	in	in	ADP
easat-1457	458	5	developing	develop	VERB
easat-1457	458	6	and	and	CCONJ
easat-1457	458	7	emerging	emerge	VERB
easat-1457	458	8	economies	economy	NOUN
easat-1457	458	9	6(1):39–58	6(1):39–58	NUM
easat-1457	458	10	.	.	PUNCT
easat-1457	459	1	doi	doi	NOUN
easat-1457	459	2	:	:	PUNCT
easat-1457	459	3	10.1108	10.1108	NUM
easat-1457	459	4	/	/	SYM
easat-1457	459	5	jadee-07	jadee-07	PROPN
easat-1457	459	6	-	-	PUNCT
easat-1457	459	7	2014	2014	NUM
easat-1457	459	8	-	-	PUNCT
easat-1457	459	9	0024	0024	NUM
easat-1457	459	10	.	.	PUNCT
easat-1457	460	1	roy	roy	PROPN
easat-1457	460	2	,	,	PUNCT
easat-1457	460	3	gobinda	gobinda	ADV
easat-1457	460	4	,	,	PUNCT
easat-1457	460	5	rajarshi	rajarshi	PROPN
easat-1457	460	6	debnath	debnath	PROPN
easat-1457	460	7	,	,	PUNCT
easat-1457	460	8	partha	partha	PROPN
easat-1457	460	9	sarathi	sarathi	PROPN
easat-1457	460	10	mitra	mitra	PROPN
easat-1457	460	11	,	,	PUNCT
easat-1457	460	12	and	and	CCONJ
easat-1457	460	13	avinash	avinash	PROPN
easat-1457	460	14	k.	k.	PROPN
easat-1457	460	15	shrivastava	shrivastava	PROPN
easat-1457	460	16	.	.	PUNCT
easat-1457	460	17	2021	2021	NUM
easat-1457	460	18	.	.	PUNCT
easat-1457	461	1	“	"	PUNCT
easat-1457	461	2	analytical	analytical	ADJ
easat-1457	461	3	study	study	NOUN
easat-1457	461	4	of	of	ADP
easat-1457	461	5	low	low	ADJ
easat-1457	461	6	-	-	PUNCT
easat-1457	461	7	income	income	NOUN
easat-1457	461	8	consumers	consumer	NOUN
easat-1457	461	9	’	'	PUNCT
easat-1457	461	10	purchase	purchase	NOUN
easat-1457	461	11	behaviour	behaviour	NOUN
easat-1457	461	12	for	for	ADP
easat-1457	461	13	developing	develop	VERB
easat-1457	461	14	marketing	marketing	NOUN
easat-1457	461	15	strategy	strategy	NOUN
easat-1457	461	16	.	.	PUNCT
easat-1457	461	17	”	"	PUNCT
easat-1457	462	1	international	international	ADJ
easat-1457	462	2	journal	journal	NOUN
easat-1457	462	3	of	of	ADP
easat-1457	462	4	system	system	NOUN
easat-1457	462	5	assurance	assurance	NOUN
easat-1457	462	6	engineering	engineering	NOUN
easat-1457	462	7	and	and	CCONJ
easat-1457	462	8	management	management	NOUN
easat-1457	462	9	12(5):895–909	12(5):895–909	NUM
easat-1457	462	10	.	.	PUNCT
easat-1457	463	1	doi	doi	NOUN
easat-1457	463	2	:	:	PUNCT
easat-1457	463	3	10.1007	10.1007	NUM
easat-1457	463	4	/	/	SYM
easat-1457	463	5	s13198	s13198	NOUN
easat-1457	463	6	-	-	PUNCT
easat-1457	463	7	021	021	NUM
easat-1457	463	8	-	-	PUNCT
easat-1457	463	9	01143	01143	NUM
easat-1457	463	10	-	-	PUNCT
easat-1457	463	11	6	6	NUM
easat-1457	463	12	.	.	NOUN
easat-1457	464	1	sahaf	sahaf	ADJ
easat-1457	464	2	,	,	PUNCT
easat-1457	464	3	taiba	taiba	ADJ
easat-1457	464	4	musadiq	musadiq	NOUN
easat-1457	464	5	,	,	PUNCT
easat-1457	464	6	and	and	CCONJ
easat-1457	464	7	asif	asif	PROPN
easat-1457	464	8	iqbal	iqbal	PROPN
easat-1457	464	9	fazili	fazili	NOUN
easat-1457	464	10	.	.	PUNCT
easat-1457	465	1	2024	2024	NUM
easat-1457	465	2	.	.	PUNCT
easat-1457	466	1	“	"	PUNCT
easat-1457	466	2	service	service	NOUN
easat-1457	466	3	failure	failure	NOUN
easat-1457	466	4	and	and	CCONJ
easat-1457	466	5	service	service	NOUN
easat-1457	466	6	recovery	recovery	NOUN
easat-1457	466	7	:	:	PUNCT
easat-1457	466	8	a	a	DET
easat-1457	466	9	hybrid	hybrid	ADJ
easat-1457	466	10	review	review	NOUN
easat-1457	466	11	and	and	CCONJ
easat-1457	466	12	research	research	NOUN
easat-1457	466	13	agenda	agenda	NOUN
easat-1457	466	14	.	.	PUNCT
easat-1457	466	15	”	"	PUNCT
easat-1457	467	1	international	international	ADJ
easat-1457	467	2	journal	journal	NOUN
easat-1457	467	3	of	of	ADP
easat-1457	467	4	consumer	consumer	NOUN
easat-1457	467	5	studies	study	NOUN
easat-1457	467	6	48(1):e12974	48(1):e12974	NUM
easat-1457	467	7	.	.	PUNCT
easat-1457	467	8	doi	doi	NOUN
easat-1457	467	9	:	:	PUNCT
easat-1457	467	10	10.1111	10.1111	NUM
easat-1457	467	11	/	/	SYM
easat-1457	467	12	ijcs.12974	ijcs.12974	PROPN
easat-1457	467	13	.	.	PUNCT
easat-1457	467	14	salovey	salovey	NOUN
easat-1457	467	15	,	,	PUNCT
easat-1457	467	16	peter	peter	PROPN
easat-1457	467	17	,	,	PUNCT
easat-1457	467	18	and	and	CCONJ
easat-1457	467	19	john	john	PROPN
easat-1457	467	20	d.	d.	PROPN
easat-1457	467	21	mayer	mayer	PROPN
easat-1457	467	22	.	.	PUNCT
easat-1457	467	23	1990	1990	NUM
easat-1457	467	24	.	.	PUNCT
easat-1457	468	1	“	"	PUNCT
easat-1457	468	2	emotional	emotional	ADJ
easat-1457	468	3	intelligence	intelligence	NOUN
easat-1457	468	4	.	.	PUNCT
easat-1457	468	5	”	"	PUNCT
easat-1457	469	1	imagination	imagination	NOUN
easat-1457	469	2	,	,	PUNCT
easat-1457	469	3	cognition	cognition	NOUN
easat-1457	469	4	and	and	CCONJ
easat-1457	469	5	personality	personality	NOUN
easat-1457	469	6	9(3):185–211	9(3):185–211	NUM
easat-1457	469	7	.	.	PUNCT
easat-1457	470	1	doi	doi	NOUN
easat-1457	470	2	:	:	PUNCT
easat-1457	470	3	10.2190	10.2190	NUM
easat-1457	470	4	/	/	SYM
easat-1457	470	5	dugg	dugg	NOUN
easat-1457	470	6	-	-	PUNCT
easat-1457	470	7	p24e-52wk-6cdg	p24e-52wk-6cdg	NOUN
easat-1457	470	8	.	.	PUNCT
easat-1457	471	1	thongpahol	thongpahol	NOUN
easat-1457	471	2	,	,	PUNCT
easat-1457	471	3	thitirat	thitirat	PROPN
easat-1457	471	4	.	.	PROPN
easat-1457	471	5	2014	2014	NUM
easat-1457	471	6	.	.	PUNCT
easat-1457	472	1	“	"	PUNCT
easat-1457	472	2	attitude	attitude	NOUN
easat-1457	472	3	and	and	CCONJ
easat-1457	472	4	perception	perception	NOUN
easat-1457	472	5	of	of	ADP
easat-1457	472	6	families	family	NOUN
easat-1457	472	7	in	in	ADP
easat-1457	472	8	bangkok	bangkok	PROPN
easat-1457	472	9	towards	towards	ADP
easat-1457	472	10	tablets	tablet	NOUN
easat-1457	472	11	and	and	CCONJ
easat-1457	472	12	smartphones	smartphone	NOUN
easat-1457	472	13	usage	usage	NOUN
easat-1457	472	14	.	.	PUNCT
easat-1457	472	15	”	"	PUNCT
easat-1457	472	16	vredeveld	vredeveld	PROPN
easat-1457	472	17	,	,	PUNCT
easat-1457	472	18	anna	anna	NOUN
easat-1457	472	19	j.	j.	PROPN
easat-1457	472	20	2018	2018	NUM
easat-1457	472	21	.	.	PUNCT
easat-1457	473	1	“	"	PUNCT
easat-1457	473	2	emotional	emotional	ADJ
easat-1457	473	3	intelligence	intelligence	NOUN
easat-1457	473	4	,	,	PUNCT
easat-1457	473	5	external	external	ADJ
easat-1457	473	6	emotional	emotional	ADJ
easat-1457	473	7	connections	connection	NOUN
easat-1457	473	8	and	and	CCONJ
easat-1457	473	9	brand	brand	NOUN
easat-1457	473	10	attachment	attachment	NOUN
easat-1457	473	11	.	.	PUNCT
easat-1457	473	12	”	"	PUNCT
easat-1457	473	13	journal	journal	NOUN
easat-1457	473	14	of	of	ADP
easat-1457	473	15	product	product	NOUN
easat-1457	473	16	&	&	CCONJ
easat-1457	473	17	brand	brand	NOUN
easat-1457	473	18	management	management	PROPN
easat-1457	473	19	27(5):545–56	27(5):545–56	NUM
easat-1457	473	20	.	.	PUNCT
easat-1457	474	1	doi	doi	NOUN
easat-1457	474	2	:	:	PUNCT
easat-1457	474	3	10.1108	10.1108	NUM
easat-1457	474	4	/	/	SYM
easat-1457	474	5	jpbm-10	jpbm-10	PROPN
easat-1457	474	6	-	-	PUNCT
easat-1457	474	7	2017	2017	NUM
easat-1457	474	8	-	-	SYM
easat-1457	474	9	1613	1613	NUM
easat-1457	474	10	.	.	PUNCT
easat-1457	475	1	wathanakom	wathanakom	PROPN
easat-1457	475	2	,	,	PUNCT
easat-1457	475	3	narubodee	narubodee	PROPN
easat-1457	475	4	,	,	PUNCT
easat-1457	475	5	aphiradee	aphiradee	NOUN
easat-1457	475	6	sranrom	sranrom	NOUN
easat-1457	475	7	,	,	PUNCT
easat-1457	475	8	and	and	CCONJ
easat-1457	475	9	nhatphaphat	nhatphaphat	NOUN
easat-1457	475	10	juicharoen	juicharoen	ADJ
easat-1457	475	11	.	.	PUNCT
easat-1457	476	1	2023	2023	NUM
easat-1457	476	2	.	.	PUNCT
easat-1457	477	1	“	"	PUNCT
easat-1457	477	2	operationalizing	operationalize	VERB
easat-1457	477	3	the	the	DET
easat-1457	477	4	7ps	7ps	ADJ
easat-1457	477	5	strategy	strategy	NOUN
easat-1457	477	6	for	for	ADP
easat-1457	477	7	aesthetic	aesthetic	ADJ
easat-1457	477	8	clinic	clinic	NOUN
easat-1457	477	9	success	success	NOUN
easat-1457	477	10	.	.	PUNCT
easat-1457	477	11	”	"	PUNCT
easat-1457	478	1	gmsarn	gmsarn	VERB
easat-1457	478	2	international	international	ADJ
easat-1457	478	3	journal	journal	PROPN
easat-1457	478	4	18:516–22	18:516–22	PROPN
easat-1457	478	5	.	.	PUNCT
easat-1457	479	1	wei	wei	PROPN
easat-1457	479	2	,	,	PUNCT
easat-1457	479	3	jiahua	jiahua	PROPN
easat-1457	479	4	,	,	PUNCT
easat-1457	479	5	zhiping	zhipe	VERB
easat-1457	479	6	hou	hou	NOUN
easat-1457	479	7	,	,	PUNCT
easat-1457	479	8	and	and	CCONJ
easat-1457	479	9	xiaorui	xiaorui	PROPN
easat-1457	479	10	zhou	zhou	PROPN
easat-1457	479	11	.	.	PUNCT
easat-1457	479	12	2021	2021	NUM
easat-1457	479	13	.	.	PUNCT
easat-1457	480	1	“	"	PUNCT
easat-1457	480	2	research	research	NOUN
easat-1457	480	3	on	on	ADP
easat-1457	480	4	the	the	DET
easat-1457	480	5	influence	influence	NOUN
easat-1457	480	6	of	of	ADP
easat-1457	480	7	emotional	emotional	ADJ
easat-1457	480	8	intelligence	intelligence	NOUN
easat-1457	480	9	and	and	CCONJ
easat-1457	480	10	emotional	emotional	ADJ
easat-1457	480	11	labor	labor	NOUN
easat-1457	480	12	on	on	ADP
easat-1457	480	13	the	the	DET
easat-1457	480	14	service	service	NOUN
easat-1457	480	15	recovery	recovery	NOUN
easat-1457	480	16	effect	effect	NOUN
easat-1457	480	17	of	of	ADP
easat-1457	480	18	online	online	ADJ
easat-1457	480	19	travel	travel	NOUN
easat-1457	480	20	agency	agency	NOUN
easat-1457	480	21	.	.	PUNCT
easat-1457	480	22	”	"	PUNCT
easat-1457	480	23	frontiers	frontier	NOUN
easat-1457	480	24	in	in	ADP
easat-1457	480	25	psychology	psychology	NOUN
easat-1457	480	26	12:735756	12:735756	NUM
easat-1457	480	27	.	.	PUNCT
easat-1457	481	1	doi	doi	NOUN
easat-1457	481	2	:	:	PUNCT
easat-1457	481	3	10.3389	10.3389	NUM
easat-1457	481	4	/	/	SYM
easat-1457	481	5	fpsyg.2021.735756	fpsyg.2021.735756	PROPN
easat-1457	481	6	.	.	PUNCT
easat-1457	482	1	wei	wei	PROPN
easat-1457	482	2	,	,	PUNCT
easat-1457	482	3	jiahua	jiahua	PROPN
easat-1457	482	4	,	,	PUNCT
easat-1457	482	5	sai	sai	PROPN
easat-1457	482	6	zhu	zhu	PROPN
easat-1457	482	7	,	,	PUNCT
easat-1457	482	8	zhiping	zhiping	NOUN
easat-1457	482	9	hou	hou	PROPN
easat-1457	482	10	,	,	PUNCT
easat-1457	482	11	hualong	hualong	NOUN
easat-1457	482	12	dong	dong	PROPN
easat-1457	482	13	,	,	PUNCT
easat-1457	482	14	and	and	CCONJ
easat-1457	482	15	jun	jun	PROPN
easat-1457	482	16	li	li	PROPN
easat-1457	482	17	.	.	PROPN
easat-1457	482	18	2023	2023	NUM
easat-1457	482	19	.	.	PUNCT
easat-1457	483	1	“	"	PUNCT
easat-1457	483	2	research	research	NOUN
easat-1457	483	3	on	on	ADP
easat-1457	483	4	the	the	DET
easat-1457	483	5	influence	influence	NOUN
easat-1457	483	6	mechanism	mechanism	NOUN
easat-1457	483	7	of	of	ADP
easat-1457	483	8	emotional	emotional	ADJ
easat-1457	483	9	intelligence	intelligence	NOUN
easat-1457	483	10	and	and	CCONJ
easat-1457	483	11	psychological	psychological	ADJ
easat-1457	483	12	empowerment	empowerment	NOUN
easat-1457	483	13	on	on	ADP
easat-1457	483	14	customers	customer	NOUN
easat-1457	483	15	’	'	PUNCT
easat-1457	483	16	repurchase	repurchase	VERB
easat-1457	483	17	intention	intention	NOUN
easat-1457	483	18	under	under	ADP
easat-1457	483	19	the	the	DET
easat-1457	483	20	situation	situation	NOUN
easat-1457	483	21	of	of	ADP
easat-1457	483	22	online	online	ADJ
easat-1457	483	23	shopping	shopping	NOUN
easat-1457	483	24	service	service	NOUN
easat-1457	483	25	recovery	recovery	NOUN
easat-1457	483	26	.	.	PUNCT
easat-1457	483	27	”	"	PUNCT
easat-1457	484	1	current	current	ADJ
easat-1457	484	2	psychology	psychology	NOUN
easat-1457	484	3	42(21):17595–611	42(21):17595–611	NOUN
easat-1457	484	4	.	.	PUNCT
easat-1457	485	1	doi	doi	NOUN
easat-1457	485	2	:	:	PUNCT
easat-1457	485	3	10.1007	10.1007	NUM
easat-1457	485	4	/	/	SYM
easat-1457	485	5	s12144	s12144	PROPN
easat-1457	485	6	-	-	PUNCT
easat-1457	485	7	022	022	NUM
easat-1457	485	8	-	-	PUNCT
easat-1457	485	9	02841	02841	NUM
easat-1457	485	10	-	-	PUNCT
easat-1457	485	11	5	5	NUM
easat-1457	485	12	.	.	PUNCT
easat-1457	486	1	weiler	weiler	PROPN
easat-1457	486	2	,	,	PUNCT
easat-1457	486	3	arissara	arissara	NOUN
easat-1457	486	4	suratanon	suratanon	NOUN
easat-1457	486	5	,	,	PUNCT
easat-1457	486	6	and	and	CCONJ
easat-1457	486	7	bhumiphat	bhumiphat	PRON
easat-1457	486	8	gilitwala	gilitwala	NOUN
easat-1457	486	9	.	.	PUNCT
easat-1457	486	10	2024	2024	NUM
easat-1457	486	11	.	.	PUNCT
easat-1457	487	1	“	"	PUNCT
easat-1457	487	2	why	why	SCONJ
easat-1457	487	3	bangkokians	bangkokian	NOUN
easat-1457	487	4	use	use	VERB
easat-1457	487	5	online	online	ADJ
easat-1457	487	6	food	food	NOUN
easat-1457	487	7	delivery	delivery	NOUN
easat-1457	487	8	services	service	NOUN
easat-1457	487	9	after	after	SCONJ
easat-1457	487	10	covid-19	covid-19	PROPN
easat-1457	487	11	restrictions	restriction	NOUN
easat-1457	487	12	have	have	AUX
easat-1457	487	13	been	be	AUX
easat-1457	487	14	lifted	lift	VERB
easat-1457	487	15	.	.	PUNCT
easat-1457	487	16	”	"	PUNCT
easat-1457	488	1	rajagiri	rajagiri	NOUN
easat-1457	488	2	management	management	NOUN
easat-1457	488	3	journal	journal	PROPN
easat-1457	488	4	18(2):151–66	18(2):151–66	NUM
easat-1457	488	5	.	.	PUNCT
easat-1457	489	1	doi	doi	PROPN
easat-1457	489	2	:	:	PUNCT
easat-1457	489	3	10.1108	10.1108	NUM
easat-1457	489	4	/	/	SYM
easat-1457	489	5	ramj-08	ramj-08	NOUN
easat-1457	489	6	-	-	NOUN
easat-1457	489	7	20230244	20230244	NUM
easat-1457	489	8	.	.	PUNCT
easat-1457	490	1	winardi	winardi	PROPN
easat-1457	490	2	,	,	PUNCT
easat-1457	490	3	michael	michael	PROPN
easat-1457	490	4	aswin	aswin	PROPN
easat-1457	490	5	,	,	PUNCT
easat-1457	490	6	catherine	catherine	PROPN
easat-1457	490	7	prentice	prentice	PROPN
easat-1457	490	8	,	,	PUNCT
easat-1457	490	9	and	and	CCONJ
easat-1457	490	10	scott	scott	PROPN
easat-1457	490	11	weaven	weaven	PROPN
easat-1457	490	12	.	.	PUNCT
easat-1457	490	13	2022	2022	NUM
easat-1457	490	14	.	.	PUNCT
easat-1457	491	1	“	"	PUNCT
easat-1457	491	2	systematic	systematic	ADJ
easat-1457	491	3	literature	literature	NOUN
easat-1457	491	4	review	review	NOUN
easat-1457	491	5	on	on	ADP
easat-1457	491	6	emotional	emotional	ADJ
easat-1457	491	7	intelligence	intelligence	NOUN
easat-1457	491	8	and	and	CCONJ
easat-1457	491	9	conflict	conflict	NOUN
easat-1457	491	10	management	management	NOUN
easat-1457	491	11	.	.	PUNCT
easat-1457	491	12	”	"	PUNCT
easat-1457	492	1	journal	journal	NOUN
easat-1457	492	2	of	of	ADP
easat-1457	492	3	global	global	ADJ
easat-1457	492	4	scholars	scholar	NOUN
easat-1457	492	5	of	of	ADP
easat-1457	492	6	marketing	marketing	NOUN
easat-1457	492	7	science	science	NOUN
easat-1457	492	8	32(3):372–97	32(3):372–97	NUM
easat-1457	492	9	.	.	PUNCT
easat-1457	493	1	doi	doi	NOUN
easat-1457	493	2	:	:	PUNCT
easat-1457	493	3	10.1080/21639159.2020.1808847	10.1080/21639159.2020.1808847	NUM
easat-1457	493	4	.	.	PUNCT
easat-1457	494	1	witek	witek	PROPN
easat-1457	494	2	,	,	PUNCT
easat-1457	494	3	lucyna	lucyna	NOUN
easat-1457	494	4	.	.	PUNCT
easat-1457	494	5	2017	2017	NUM
easat-1457	494	6	.	.	PUNCT
easat-1457	495	1	“	"	PUNCT
easat-1457	495	2	influence	influence	NOUN
easat-1457	495	3	of	of	ADP
easat-1457	495	4	socio	socio	NOUN
easat-1457	495	5	-	-	ADJ
easat-1457	495	6	demographic	demographic	ADJ
easat-1457	495	7	characteristics	characteristic	NOUN
easat-1457	495	8	of	of	ADP
easat-1457	495	9	consumers	consumer	NOUN
easat-1457	495	10	on	on	ADP
easat-1457	495	11	attitudes	attitude	NOUN
easat-1457	495	12	towards	towards	ADP
easat-1457	495	13	cause	cause	VERB
easat-1457	495	14	related	related	ADJ
easat-1457	495	15	marketing	marketing	NOUN
easat-1457	495	16	.	.	PUNCT
easat-1457	495	17	”	"	PUNCT
easat-1457	496	1	acta	acta	PROPN
easat-1457	496	2	universitatis	universitatis	PROPN
easat-1457	496	3	agriculturae	agriculturae	PROPN
easat-1457	496	4	et	et	PROPN
easat-1457	496	5	silviculturae	silviculturae	PROPN
easat-1457	496	6	mendelianae	mendelianae	PROPN
easat-1457	496	7	brunensis	brunensis	PROPN
easat-1457	496	8	64(6):2173–82	64(6):2173–82	PROPN
easat-1457	496	9	.	.	PUNCT
easat-1457	496	10	doi	doi	NOUN
easat-1457	496	11	:	:	PUNCT
easat-1457	496	12	10.11118	10.11118	NUM
easat-1457	496	13	/	/	SYM
easat-1457	496	14	actaun201664062173	actaun201664062173	PROPN
easat-1457	496	15	.	.	PUNCT
easat-1457	497	1	xu	xu	PROPN
easat-1457	497	2	,	,	PUNCT
easat-1457	497	3	xing’an	xing’an	PROPN
easat-1457	497	4	,	,	PUNCT
easat-1457	497	5	juan	juan	PROPN
easat-1457	497	6	liu	liu	PROPN
easat-1457	497	7	,	,	PUNCT
easat-1457	497	8	and	and	CCONJ
easat-1457	497	9	dogan	dogan	PROPN
easat-1457	497	10	gursoy	gursoy	NOUN
easat-1457	497	11	.	.	PUNCT
easat-1457	497	12	2022a	2022a	NUM
easat-1457	497	13	.	.	PUNCT
easat-1457	498	1	“	"	PUNCT
easat-1457	498	2	emotional	emotional	ADJ
easat-1457	498	3	intelligence	intelligence	NOUN
easat-1457	498	4	similarity	similarity	NOUN
easat-1457	498	5	in	in	ADP
easat-1457	498	6	service	service	NOUN
easat-1457	498	7	recovery	recovery	NOUN
easat-1457	498	8	.	.	PUNCT
easat-1457	498	9	”	"	PUNCT
easat-1457	499	1	annals	annal	NOUN
easat-1457	499	2	of	of	ADP
easat-1457	499	3	tourism	tourism	NOUN
easat-1457	499	4	research	research	NOUN
easat-1457	499	5	96:103465	96:103465	NUM
easat-1457	499	6	.	.	PUNCT
easat-1457	500	1	doi	doi	NOUN
easat-1457	500	2	:	:	PUNCT
easat-1457	500	3	10.1016	10.1016	NUM
easat-1457	500	4	/	/	SYM
easat-1457	500	5	j.annals.2022.103465	j.annals.2022.103465	PROPN
easat-1457	500	6	.	.	PUNCT
easat-1457	501	1	xu	xu	INTJ
easat-1457	501	2	,	,	PUNCT
easat-1457	501	3	xing’an	xing’an	PROPN
easat-1457	501	4	,	,	PUNCT
easat-1457	501	5	juan	juan	PROPN
easat-1457	501	6	liu	liu	PROPN
easat-1457	501	7	,	,	PUNCT
easat-1457	501	8	and	and	CCONJ
easat-1457	501	9	dogan	dogan	PROPN
easat-1457	501	10	gursoy	gursoy	NOUN
easat-1457	501	11	.	.	PUNCT
easat-1457	502	1	2022b	2022b	NUM
easat-1457	502	2	.	.	PUNCT
easat-1457	503	1	“	"	PUNCT
easat-1457	503	2	emotional	emotional	ADJ
easat-1457	503	3	intelligence	intelligence	NOUN
easat-1457	503	4	similarity	similarity	NOUN
easat-1457	503	5	in	in	ADP
easat-1457	503	6	service	service	NOUN
easat-1457	503	7	recovery	recovery	NOUN
easat-1457	503	8	.	.	PUNCT
easat-1457	503	9	”	"	PUNCT
easat-1457	504	1	annals	annal	NOUN
easat-1457	504	2	of	of	ADP
easat-1457	504	3	tourism	tourism	NOUN
easat-1457	504	4	research	research	NOUN
easat-1457	504	5	96:103465	96:103465	NUM
easat-1457	504	6	.	.	PUNCT
easat-1457	505	1	doi	doi	NOUN
easat-1457	505	2	:	:	PUNCT
easat-1457	505	3	10.1016	10.1016	NUM
easat-1457	505	4	/	/	SYM
easat-1457	505	5	j.annals.2022.103465	j.annals.2022.103465	PROPN
easat-1457	505	6	.	.	PUNCT
easat-1457	506	1	zhang	zhang	PROPN
easat-1457	506	2	,	,	PUNCT
easat-1457	506	3	peide	peide	ADJ
easat-1457	506	4	,	,	PUNCT
easat-1457	506	5	binbin	binbin	PROPN
easat-1457	506	6	peng	peng	PROPN
easat-1457	506	7	,	,	PUNCT
easat-1457	506	8	zhifu	zhifu	PROPN
easat-1457	506	9	mi	mi	PROPN
easat-1457	506	10	,	,	PUNCT
easat-1457	506	11	zhongguo	zhongguo	PROPN
easat-1457	506	12	lin	lin	PROPN
easat-1457	506	13	,	,	PUNCT
easat-1457	506	14	huibin	huibin	PROPN
easat-1457	506	15	du	du	PROPN
easat-1457	506	16	,	,	PUNCT
easat-1457	506	17	lu	lu	PROPN
easat-1457	506	18	cheng	cheng	PROPN
easat-1457	506	19	,	,	PUNCT
easat-1457	506	20	xiafei	xiafei	PROPN
easat-1457	506	21	zhou	zhou	PROPN
easat-1457	506	22	,	,	PUNCT
easat-1457	506	23	and	and	CCONJ
easat-1457	506	24	guozhi	guozhi	PROPN
easat-1457	506	25	cao	cao	PROPN
easat-1457	506	26	.	.	PROPN
easat-1457	506	27	2024	2024	NUM
easat-1457	506	28	.	.	PUNCT
easat-1457	507	1	“	"	PUNCT
easat-1457	507	2	the	the	DET
easat-1457	507	3	reduction	reduction	NOUN
easat-1457	507	4	of	of	ADP
easat-1457	507	5	effective	effective	ADJ
easat-1457	507	6	feedback	feedback	NOUN
easat-1457	507	7	reception	reception	NOUN
easat-1457	507	8	due	due	ADP
easat-1457	507	9	to	to	ADP
easat-1457	507	10	negative	negative	ADJ
easat-1457	507	11	emotions	emotion	NOUN
easat-1457	507	12	in	in	ADP
easat-1457	507	13	appeals	appeal	NOUN
easat-1457	507	14	.	.	PUNCT
easat-1457	507	15	”	"	PUNCT
easat-1457	508	1	humanities	humanity	NOUN
easat-1457	508	2	and	and	CCONJ
easat-1457	508	3	social	social	ADJ
easat-1457	508	4	sciences	sciences	PROPN
easat-1457	508	5	communications	communication	NOUN
easat-1457	508	6	11(1):502	11(1):502	PROPN
easat-1457	508	7	.	.	PUNCT
easat-1457	509	1	doi	doi	NOUN
easat-1457	509	2	:	:	PUNCT
easat-1457	509	3	10.1057	10.1057	NUM
easat-1457	509	4	/	/	SYM
easat-1457	509	5	s41599	s41599	NOUN
easat-1457	509	6	-	-	PUNCT
easat-1457	509	7	024	024	NUM
easat-1457	509	8	-	-	PUNCT
easat-1457	509	9	03009	03009	NUM
easat-1457	509	10	-	-	PUNCT
easat-1457	509	11	1	1	NUM
easat-1457	509	12	.	.	PUNCT
easat-1457	510	1	zhu	zhu	PROPN
easat-1457	510	2	,	,	PUNCT
easat-1457	510	3	tingting	tingting	NOUN
easat-1457	510	4	,	,	PUNCT
easat-1457	510	5	beilei	beilei	PROPN
easat-1457	510	6	liu	liu	PROPN
easat-1457	510	7	,	,	PUNCT
easat-1457	510	8	mengmeng	mengmeng	NOUN
easat-1457	510	9	song	song	NOUN
easat-1457	510	10	,	,	PUNCT
easat-1457	510	11	and	and	CCONJ
easat-1457	510	12	jinnan	jinnan	PROPN
easat-1457	510	13	wu	wu	PROPN
easat-1457	510	14	.	.	PROPN
easat-1457	510	15	2021	2021	NUM
easat-1457	510	16	.	.	PUNCT
easat-1457	511	1	“	"	PUNCT
easat-1457	511	2	effects	effect	NOUN
easat-1457	511	3	of	of	ADP
easat-1457	511	4	service	service	NOUN
easat-1457	511	5	recovery	recovery	NOUN
easat-1457	511	6	expectation	expectation	NOUN
easat-1457	511	7	and	and	CCONJ
easat-1457	511	8	recovery	recovery	NOUN
easat-1457	511	9	justice	justice	NOUN
easat-1457	511	10	on	on	ADP
easat-1457	511	11	customer	customer	NOUN
easat-1457	511	12	citizenship	citizenship	NOUN
easat-1457	511	13	behavior	behavior	NOUN
easat-1457	511	14	in	in	ADP
easat-1457	511	15	the	the	DET
easat-1457	511	16	e	e	NOUN
easat-1457	511	17	-	-	ADJ
easat-1457	511	18	retailing	retailing	ADJ
easat-1457	511	19	context	context	NOUN
easat-1457	511	20	.	.	PUNCT
easat-1457	511	21	”	"	PUNCT
easat-1457	511	22	frontiers	frontier	NOUN
easat-1457	511	23	in	in	ADP
easat-1457	511	24	psychology	psychology	NOUN
easat-1457	511	25	12:658153	12:658153	NUM
easat-1457	511	26	.	.	PUNCT
easat-1457	512	1	doi	doi	NOUN
easat-1457	512	2	:	:	PUNCT
easat-1457	512	3	10.3389	10.3389	NUM
easat-1457	512	4	/	/	SYM
easat-1457	512	5	fpsyg.2021.658153	fpsyg.2021.658153	PROPN
easat-1457	512	6	.	.	PUNCT
easat-1457	513	1	zhu	zhu	PROPN
easat-1457	513	2	,	,	PUNCT
easat-1457	513	3	yonghan	yonghan	PROPN
easat-1457	513	4	,	,	PUNCT
easat-1457	513	5	rui	rui	PROPN
easat-1457	513	6	wang	wang	PROPN
easat-1457	513	7	,	,	PUNCT
easat-1457	513	8	rongcan	rongcan	PROPN
easat-1457	513	9	zeng	zeng	PROPN
easat-1457	513	10	,	,	PUNCT
easat-1457	513	11	and	and	CCONJ
easat-1457	513	12	chengyan	chengyan	ADJ
easat-1457	513	13	pu	pu	PROPN
easat-1457	513	14	.	.	PROPN
easat-1457	513	15	2022	2022	NUM
easat-1457	513	16	.	.	PUNCT
easat-1457	514	1	“	"	PUNCT
easat-1457	514	2	does	do	VERB
easat-1457	514	3	gender	gender	NOUN
easat-1457	514	4	really	really	ADV
easat-1457	514	5	matter	matter	ADV
easat-1457	514	6	?	?	PUNCT
easat-1457	515	1	exploring	explore	VERB
easat-1457	515	2	determinants	determinant	NOUN
easat-1457	515	3	behind	behind	ADP
easat-1457	515	4	consumers	consumer	NOUN
easat-1457	515	5	’	'	PUNCT
easat-1457	515	6	intention	intention	NOUN
easat-1457	515	7	to	to	PART
easat-1457	515	8	use	use	VERB
easat-1457	515	9	contactless	contactless	PROPN
easat-1457	515	10	fitness	fitness	NOUN
easat-1457	515	11	services	service	NOUN
easat-1457	515	12	during	during	ADP
easat-1457	515	13	the	the	DET
easat-1457	515	14	covid-19	covid-19	PROPN
easat-1457	515	15	pandemic	pandemic	NOUN
easat-1457	515	16	:	:	PUNCT
easat-1457	515	17	a	a	DET
easat-1457	515	18	focus	focus	NOUN
easat-1457	515	19	on	on	ADP
easat-1457	515	20	health	health	NOUN
easat-1457	515	21	and	and	CCONJ
easat-1457	515	22	fitness	fitness	NOUN
easat-1457	515	23	apps	app	NOUN
easat-1457	515	24	.	.	PUNCT
easat-1457	515	25	”	"	PUNCT
easat-1457	515	26	internet	internet	NOUN
easat-1457	515	27	research	research	NOUN
easat-1457	515	28	.	.	PUNCT
easat-1457	516	1	doi	doi	NOUN
easat-1457	516	2	:	:	PUNCT
easat-1457	516	3	10.1108	10.1108	NUM
easat-1457	516	4	/	/	SYM
easat-1457	516	5	intr-07	intr-07	PROPN
easat-1457	516	6	-	-	PUNCT
easat-1457	516	7	2021	2021	NUM
easat-1457	516	8	-	-	PUNCT
easat-1457	516	9	0454	0454	NUM
easat-1457	516	10	.	.	PUNCT