id	sid	tid	token	lemma	pos
easat-1572	1	1	edelweiss	edelweiss	PROPN
easat-1572	1	2	applied	apply	VERB
easat-1572	1	3	science	science	NOUN
easat-1572	1	4	and	and	CCONJ
easat-1572	1	5	technology	technology	NOUN
easat-1572	1	6	issn	issn	PROPN
easat-1572	1	7	:	:	PUNCT
easat-1572	1	8	2576	2576	NUM
easat-1572	1	9	-	-	SYM
easat-1572	1	10	8484	8484	NUM
easat-1572	1	11	vol	vol	NOUN
easat-1572	1	12	.	.	PROPN
easat-1572	1	13	8	8	NUM
easat-1572	1	14	,	,	PUNCT
easat-1572	1	15	no	no	INTJ
easat-1572	1	16	.	.	NOUN
easat-1572	1	17	4	4	NUM
easat-1572	1	18	,	,	PUNCT
easat-1572	1	19	1979	1979	NUM
easat-1572	1	20	-	-	SYM
easat-1572	1	21	1985	1985	NUM
easat-1572	1	22	2024	2024	NUM
easat-1572	1	23	publisher	publisher	NOUN
easat-1572	1	24	:	:	PUNCT
easat-1572	1	25	learning	learn	VERB
easat-1572	1	26	gate	gate	NOUN
easat-1572	1	27	doi	doi	PROPN
easat-1572	1	28	:	:	PUNCT
easat-1572	1	29	10.55214/25768484.v8i4.1572	10.55214/25768484.v8i4.1572	NUM
easat-1572	1	30	©	©	PROPN
easat-1572	1	31	2024	2024	NUM
easat-1572	1	32	by	by	ADP
easat-1572	1	33	the	the	DET
easat-1572	1	34	authors	author	NOUN
easat-1572	1	35	;	;	PUNCT
easat-1572	1	36	licensee	licensee	PROPN
easat-1572	1	37	learning	learning	NOUN
easat-1572	1	38	gate	gate	NOUN
easat-1572	1	39	©	©	PROPN
easat-1572	1	40	2024	2024	NUM
easat-1572	1	41	by	by	ADP
easat-1572	1	42	the	the	DET
easat-1572	1	43	authors	author	NOUN
easat-1572	1	44	;	;	PUNCT
easat-1572	1	45	licensee	licensee	PROPN
easat-1572	1	46	learning	learn	VERB
easat-1572	1	47	gate	gate	NOUN
easat-1572	1	48	*	*	PUNCT
easat-1572	1	49	correspondence	correspondence	NOUN
easat-1572	1	50	:	:	PUNCT
easat-1572	1	51	eyitayofadan@gmail.com	eyitayofadan@gmail.com	X
easat-1572	2	1	influence	influence	NOUN
easat-1572	2	2	of	of	ADP
easat-1572	2	3	technological	technological	ADJ
easat-1572	2	4	usage	usage	NOUN
easat-1572	2	5	on	on	ADP
easat-1572	2	6	customer	customer	NOUN
easat-1572	2	7	service	service	NOUN
easat-1572	2	8	and	and	CCONJ
easat-1572	2	9	customer	customer	NOUN
easat-1572	2	10	satisfaction	satisfaction	NOUN
easat-1572	2	11	in	in	ADP
easat-1572	2	12	the	the	DET
easat-1572	2	13	banking	banking	NOUN
easat-1572	2	14	sector	sector	NOUN
easat-1572	2	15	eyitayo	eyitayo	VERB
easat-1572	2	16	francis	francis	PROPN
easat-1572	2	17	adanlawo1	adanlawo1	PROPN
easat-1572	2	18	*	*	PROPN
easat-1572	2	19	,	,	PUNCT
easat-1572	2	20	oluwafemi	oluwafemi	PROPN
easat-1572	2	21	collins	collins	PROPN
easat-1572	2	22	owolabi2	owolabi2	PROPN
easat-1572	2	23	,	,	PUNCT
easat-1572	2	24	nomusa	nomusa	VERB
easat-1572	2	25	yolanda	yolanda	NOUN
easat-1572	2	26	nkomo3	nkomo3	PROPN
easat-1572	3	1	1social	1social	NUM
easat-1572	3	2	transformation	transformation	NOUN
easat-1572	3	3	research	research	NOUN
easat-1572	3	4	entity	entity	NOUN
easat-1572	3	5	,	,	PUNCT
easat-1572	3	6	north	north	NOUN
easat-1572	3	7	-	-	PUNCT
easat-1572	3	8	west	west	NOUN
easat-1572	3	9	university	university	PROPN
easat-1572	3	10	,	,	PUNCT
easat-1572	3	11	south	south	PROPN
easat-1572	3	12	africa	africa	PROPN
easat-1572	3	13	;	;	PUNCT
easat-1572	3	14	eyitayofadan@gmail.com	eyitayofadan@gmail.com	X
easat-1572	3	15	446425555@nwu.ac.za	446425555@nwu.ac.za	NOUN
easat-1572	3	16	(	(	PUNCT
easat-1572	3	17	e.f.a	e.f.a	PROPN
easat-1572	3	18	.	.	PUNCT
easat-1572	3	19	)	)	PUNCT
easat-1572	4	1	2department	2department	NUM
easat-1572	4	2	of	of	ADP
easat-1572	4	3	business	business	PROPN
easat-1572	4	4	administration	administration	NOUN
easat-1572	4	5	,	,	PUNCT
easat-1572	4	6	afe	afe	PROPN
easat-1572	4	7	babalola	babalola	PROPN
easat-1572	4	8	university	university	PROPN
easat-1572	4	9	,	,	PUNCT
easat-1572	4	10	nigeria	nigeria	PROPN
easat-1572	4	11	;	;	PUNCT
easat-1572	4	12	owofemicollins@gmail.com	owofemicollins@gmail.com	X
easat-1572	4	13	(	(	PUNCT
easat-1572	4	14	o.c.o	o.c.o	ADJ
easat-1572	4	15	.	.	PUNCT
easat-1572	4	16	)	)	PUNCT
easat-1572	5	1	3department	3department	NUM
easat-1572	5	2	of	of	ADP
easat-1572	5	3	economics	economic	NOUN
easat-1572	5	4	,	,	PUNCT
easat-1572	5	5	university	university	NOUN
easat-1572	5	6	of	of	ADP
easat-1572	5	7	zululand	zululand	PROPN
easat-1572	5	8	,	,	PUNCT
easat-1572	5	9	south	south	PROPN
easat-1572	5	10	africa	africa	PROPN
easat-1572	5	11	;	;	PUNCT
easat-1572	5	12	nkomoy@unizulu.ac.za	nkomoy@unizulu.ac.za	NOUN
easat-1572	5	13	(	(	PUNCT
easat-1572	5	14	n.y.n	n.y.n	NOUN
easat-1572	5	15	.	.	PUNCT
easat-1572	5	16	)	)	PUNCT
easat-1572	6	1	abstract	abstract	ADJ
easat-1572	6	2	:	:	PUNCT
easat-1572	6	3	technology	technology	NOUN
easat-1572	6	4	-	-	PUNCT
easat-1572	6	5	based	base	VERB
easat-1572	6	6	self	self	NOUN
easat-1572	6	7	-	-	PUNCT
easat-1572	6	8	service	service	NOUN
easat-1572	6	9	banking	banking	NOUN
easat-1572	6	10	enables	enable	VERB
easat-1572	6	11	customers	customer	NOUN
easat-1572	6	12	to	to	PART
easat-1572	6	13	complete	complete	VERB
easat-1572	6	14	services	service	NOUN
easat-1572	6	15	for	for	ADP
easat-1572	6	16	themselves	themselves	PRON
easat-1572	6	17	without	without	ADP
easat-1572	6	18	support	support	NOUN
easat-1572	6	19	from	from	ADP
easat-1572	6	20	bank	bank	NOUN
easat-1572	6	21	staff	staff	NOUN
easat-1572	6	22	.	.	PUNCT
easat-1572	7	1	the	the	DET
easat-1572	7	2	study	study	NOUN
easat-1572	7	3	investigated	investigate	VERB
easat-1572	7	4	the	the	DET
easat-1572	7	5	influence	influence	NOUN
easat-1572	7	6	of	of	ADP
easat-1572	7	7	technological	technological	ADJ
easat-1572	7	8	usage	usage	NOUN
easat-1572	7	9	on	on	ADP
easat-1572	7	10	customer	customer	NOUN
easat-1572	7	11	service	service	NOUN
easat-1572	7	12	and	and	CCONJ
easat-1572	7	13	customer	customer	NOUN
easat-1572	7	14	satisfaction	satisfaction	NOUN
easat-1572	7	15	in	in	ADP
easat-1572	7	16	the	the	DET
easat-1572	7	17	nigeria	nigeria	PROPN
easat-1572	7	18	banking	banking	NOUN
easat-1572	7	19	sector	sector	NOUN
easat-1572	7	20	in	in	ADP
easat-1572	7	21	nigeria	nigeria	PROPN
easat-1572	7	22	.	.	PUNCT
easat-1572	8	1	the	the	DET
easat-1572	8	2	study	study	NOUN
easat-1572	8	3	made	make	VERB
easat-1572	8	4	use	use	NOUN
easat-1572	8	5	of	of	ADP
easat-1572	8	6	two	two	NUM
easat-1572	8	7	objectives	objective	NOUN
easat-1572	8	8	,	,	PUNCT
easat-1572	8	9	which	which	PRON
easat-1572	8	10	specifically	specifically	ADV
easat-1572	8	11	find	find	VERB
easat-1572	8	12	out	out	ADP
easat-1572	8	13	the	the	DET
easat-1572	8	14	influence	influence	NOUN
easat-1572	8	15	of	of	ADP
easat-1572	8	16	technological	technological	ADJ
easat-1572	8	17	usage	usage	NOUN
easat-1572	8	18	on	on	ADP
easat-1572	8	19	customer	customer	NOUN
easat-1572	8	20	services	service	NOUN
easat-1572	8	21	and	and	CCONJ
easat-1572	8	22	the	the	DET
easat-1572	8	23	influence	influence	NOUN
easat-1572	8	24	of	of	ADP
easat-1572	8	25	technological	technological	ADJ
easat-1572	8	26	usage	usage	NOUN
easat-1572	8	27	on	on	ADP
easat-1572	8	28	customers	customer	NOUN
easat-1572	8	29	’	'	PUNCT
easat-1572	8	30	satisfaction	satisfaction	NOUN
easat-1572	8	31	.	.	PUNCT
easat-1572	9	1	two	two	NUM
easat-1572	9	2	null	null	ADJ
easat-1572	9	3	hypotheses	hypothesis	NOUN
easat-1572	9	4	were	be	AUX
easat-1572	9	5	formulated	formulate	VERB
easat-1572	9	6	to	to	PART
easat-1572	9	7	guide	guide	VERB
easat-1572	9	8	the	the	DET
easat-1572	9	9	study	study	NOUN
easat-1572	9	10	.	.	PUNCT
easat-1572	10	1	a	a	DET
easat-1572	10	2	survey	survey	NOUN
easat-1572	10	3	research	research	NOUN
easat-1572	10	4	design	design	NOUN
easat-1572	10	5	was	be	AUX
easat-1572	10	6	adopted	adopt	VERB
easat-1572	10	7	.	.	PUNCT
easat-1572	11	1	the	the	DET
easat-1572	11	2	population	population	NOUN
easat-1572	11	3	of	of	ADP
easat-1572	11	4	the	the	DET
easat-1572	11	5	study	study	NOUN
easat-1572	11	6	were	be	AUX
easat-1572	11	7	commercial	commercial	ADJ
easat-1572	11	8	bank	bank	NOUN
easat-1572	11	9	customers	customer	NOUN
easat-1572	11	10	in	in	ADP
easat-1572	11	11	ondo	ondo	PROPN
easat-1572	11	12	state	state	PROPN
easat-1572	11	13	,	,	PUNCT
easat-1572	11	14	nigeria	nigeria	PROPN
easat-1572	11	15	.	.	PUNCT
easat-1572	12	1	a	a	DET
easat-1572	12	2	purposeful	purposeful	ADJ
easat-1572	12	3	sampling	sampling	NOUN
easat-1572	12	4	technique	technique	NOUN
easat-1572	12	5	was	be	AUX
easat-1572	12	6	used	use	VERB
easat-1572	12	7	to	to	PART
easat-1572	12	8	select	select	VERB
easat-1572	12	9	one	one	NUM
easat-1572	12	10	hundred	hundred	NUM
easat-1572	12	11	participants	participant	NOUN
easat-1572	12	12	from	from	ADP
easat-1572	12	13	ten	ten	NUM
easat-1572	12	14	commercial	commercial	ADJ
easat-1572	12	15	banks	bank	NOUN
easat-1572	12	16	in	in	ADP
easat-1572	12	17	ondo	ondo	PROPN
easat-1572	12	18	state	state	NOUN
easat-1572	12	19	.	.	PUNCT
easat-1572	13	1	results	result	NOUN
easat-1572	13	2	of	of	ADP
easat-1572	13	3	the	the	DET
easat-1572	13	4	study	study	NOUN
easat-1572	13	5	reveal	reveal	VERB
easat-1572	13	6	that	that	SCONJ
easat-1572	13	7	technological	technological	ADJ
easat-1572	13	8	usage	usage	NOUN
easat-1572	13	9	has	have	VERB
easat-1572	13	10	a	a	DET
easat-1572	13	11	significant	significant	ADJ
easat-1572	13	12	influence	influence	NOUN
easat-1572	13	13	on	on	ADP
easat-1572	13	14	customer	customer	NOUN
easat-1572	13	15	service	service	NOUN
easat-1572	14	1	[	[	X
easat-1572	14	2	f	f	X
easat-1572	14	3	(	(	PUNCT
easat-1572	14	4	l	l	NOUN
easat-1572	14	5	,	,	PUNCT
easat-1572	14	6	98	98	NUM
easat-1572	14	7	)	)	PUNCT
easat-1572	14	8	194.244	194.244	NUM
easat-1572	14	9	;	;	PUNCT
easat-1572	14	10	there	there	PRON
easat-1572	14	11	is	be	VERB
easat-1572	14	12	a	a	DET
easat-1572	14	13	significant	significant	ADJ
easat-1572	14	14	influence	influence	NOUN
easat-1572	14	15	of	of	ADP
easat-1572	14	16	technological	technological	ADJ
easat-1572	14	17	usage	usage	NOUN
easat-1572	14	18	on	on	ADP
easat-1572	14	19	customers	customer	NOUN
easat-1572	14	20	’	'	PUNCT
easat-1572	14	21	satisfaction	satisfaction	NOUN
easat-1572	15	1	[	[	X
easat-1572	15	2	f	f	X
easat-1572	15	3	(	(	PUNCT
easat-1572	15	4	1	1	NUM
easat-1572	15	5	,	,	PUNCT
easat-1572	15	6	99	99	NUM
easat-1572	15	7	)	)	PUNCT
easat-1572	15	8	=	=	PUNCT
easat-1572	16	1	27.452	27.452	NUM
easat-1572	16	2	;	;	PUNCT
easat-1572	16	3	p<0.05	p<0.05	NOUN
easat-1572	16	4	]	]	PUNCT
easat-1572	16	5	.	.	PUNCT
easat-1572	17	1	it	it	PRON
easat-1572	17	2	was	be	AUX
easat-1572	17	3	concluded	conclude	VERB
easat-1572	17	4	that	that	SCONJ
easat-1572	17	5	the	the	DET
easat-1572	17	6	use	use	NOUN
easat-1572	17	7	of	of	ADP
easat-1572	17	8	technologies	technology	NOUN
easat-1572	17	9	in	in	ADP
easat-1572	17	10	customers	customer	NOUN
easat-1572	17	11	’	'	PUNCT
easat-1572	17	12	services	service	NOUN
easat-1572	17	13	can	can	AUX
easat-1572	17	14	be	be	AUX
easat-1572	17	15	used	use	VERB
easat-1572	17	16	to	to	PART
easat-1572	17	17	increase	increase	VERB
easat-1572	17	18	the	the	DET
easat-1572	17	19	efficiency	efficiency	NOUN
easat-1572	17	20	of	of	ADP
easat-1572	17	21	banks	bank	NOUN
easat-1572	17	22	.	.	PUNCT
easat-1572	18	1	keywords	keyword	NOUN
easat-1572	18	2	:	:	PUNCT
easat-1572	18	3	commercial	commercial	ADJ
easat-1572	18	4	banks	bank	NOUN
easat-1572	18	5	,	,	PUNCT
easat-1572	18	6	customer	customer	NOUN
easat-1572	18	7	satisfaction	satisfaction	NOUN
easat-1572	18	8	,	,	PUNCT
easat-1572	18	9	customers	customer	NOUN
easat-1572	18	10	’	'	PUNCT
easat-1572	18	11	services	service	NOUN
easat-1572	18	12	technology	technology	NOUN
easat-1572	18	13	,	,	PUNCT
easat-1572	18	14	e	e	NOUN
easat-1572	18	15	-	-	NOUN
easat-1572	18	16	banking	banking	NOUN
easat-1572	18	17	.	.	PUNCT
easat-1572	19	1	1	1	X
easat-1572	19	2	.	.	X
easat-1572	19	3	introduction	introduction	NOUN
easat-1572	19	4	today	today	NOUN
easat-1572	19	5	,	,	PUNCT
easat-1572	19	6	almost	almost	ADV
easat-1572	19	7	all	all	DET
easat-1572	19	8	the	the	DET
easat-1572	19	9	nigerian	nigerian	ADJ
easat-1572	19	10	commercial	commercial	ADJ
easat-1572	19	11	banks	bank	NOUN
easat-1572	19	12	provide	provide	VERB
easat-1572	19	13	automated	automate	VERB
easat-1572	19	14	services	service	NOUN
easat-1572	19	15	,	,	PUNCT
easat-1572	19	16	better	well	ADV
easat-1572	19	17	known	know	VERB
easat-1572	19	18	as	as	ADP
easat-1572	19	19	technology	technology	NOUN
easat-1572	19	20	-	-	PUNCT
easat-1572	19	21	based	base	VERB
easat-1572	19	22	self	self	NOUN
easat-1572	19	23	-	-	PUNCT
easat-1572	19	24	service	service	NOUN
easat-1572	19	25	banking	banking	NOUN
easat-1572	19	26	(	(	PUNCT
easat-1572	19	27	tbssb	tbssb	PROPN
easat-1572	19	28	)	)	PUNCT
easat-1572	19	29	.	.	PUNCT
easat-1572	20	1	information	information	NOUN
easat-1572	20	2	technology	technology	NOUN
easat-1572	20	3	is	be	AUX
easat-1572	20	4	considered	consider	VERB
easat-1572	20	5	one	one	NUM
easat-1572	20	6	of	of	ADP
easat-1572	20	7	the	the	DET
easat-1572	20	8	greatest	great	ADJ
easat-1572	20	9	transformations	transformation	NOUN
easat-1572	20	10	in	in	ADP
easat-1572	20	11	financial	financial	ADJ
easat-1572	20	12	institutions	institution	NOUN
easat-1572	20	13	.	.	PUNCT
easat-1572	21	1	consequently	consequently	ADV
easat-1572	21	2	,	,	PUNCT
easat-1572	21	3	technology	technology	NOUN
easat-1572	21	4	has	have	AUX
easat-1572	21	5	led	lead	VERB
easat-1572	21	6	to	to	ADP
easat-1572	21	7	new	new	ADJ
easat-1572	21	8	innovative	innovative	ADJ
easat-1572	21	9	services	service	NOUN
easat-1572	21	10	,	,	PUNCT
easat-1572	21	11	creating	create	VERB
easat-1572	21	12	market	market	NOUN
easat-1572	21	13	opportunities	opportunity	NOUN
easat-1572	21	14	,	,	PUNCT
easat-1572	21	15	and	and	CCONJ
easat-1572	21	16	introducing	introduce	VERB
easat-1572	21	17	new	new	ADJ
easat-1572	21	18	business	business	NOUN
easat-1572	21	19	information	information	NOUN
easat-1572	21	20	systems	system	NOUN
easat-1572	21	21	(	(	PUNCT
easat-1572	21	22	adanlawo	adanlawo	ADJ
easat-1572	21	23	and	and	CCONJ
easat-1572	21	24	chaka	chaka	PROPN
easat-1572	21	25	,	,	PUNCT
easat-1572	21	26	2023	2023	NUM
easat-1572	21	27	;	;	PUNCT
easat-1572	21	28	kessey	kessey	ADJ
easat-1572	21	29	and	and	CCONJ
easat-1572	21	30	abassah	abassah	NOUN
easat-1572	21	31	-	-	PUNCT
easat-1572	21	32	wesley	wesley	NOUN
easat-1572	21	33	,	,	PUNCT
easat-1572	21	34	2020	2020	NUM
easat-1572	21	35	)	)	PUNCT
easat-1572	21	36	.	.	PUNCT
easat-1572	22	1	different	different	ADJ
easat-1572	22	2	types	type	NOUN
easat-1572	22	3	of	of	ADP
easat-1572	22	4	technologybased	technologybase	VERB
easat-1572	22	5	self	self	NOUN
easat-1572	22	6	-	-	PUNCT
easat-1572	22	7	service	service	NOUN
easat-1572	22	8	banking	banking	NOUN
easat-1572	22	9	are	be	AUX
easat-1572	22	10	identified	identify	VERB
easat-1572	22	11	by	by	ADP
easat-1572	22	12	kessey	kessey	PROPN
easat-1572	22	13	and	and	CCONJ
easat-1572	22	14	abassah	abassah	NOUN
easat-1572	22	15	-	-	PUNCT
easat-1572	22	16	wesley	wesley	NOUN
easat-1572	22	17	(	(	PUNCT
easat-1572	22	18	2020	2020	NUM
easat-1572	22	19	)	)	PUNCT
easat-1572	22	20	as	as	ADP
easat-1572	22	21	mobile	mobile	ADJ
easat-1572	22	22	banking	banking	NOUN
easat-1572	22	23	,	,	PUNCT
easat-1572	22	24	internet	internet	NOUN
easat-1572	22	25	banking	banking	NOUN
easat-1572	22	26	,	,	PUNCT
easat-1572	22	27	automated	automate	VERB
easat-1572	22	28	teller	teller	NOUN
easat-1572	22	29	machine	machine	NOUN
easat-1572	22	30	banking	banking	NOUN
easat-1572	22	31	,	,	PUNCT
easat-1572	22	32	and	and	CCONJ
easat-1572	22	33	telebanking	telebanking	NOUN
easat-1572	22	34	.	.	PUNCT
easat-1572	23	1	however	however	ADV
easat-1572	23	2	,	,	PUNCT
easat-1572	23	3	technology	technology	NOUN
easat-1572	23	4	-	-	PUNCT
easat-1572	23	5	based	base	VERB
easat-1572	23	6	selfservice	selfservice	NOUN
easat-1572	23	7	is	be	AUX
easat-1572	23	8	changing	change	VERB
easat-1572	23	9	the	the	DET
easat-1572	23	10	way	way	NOUN
easat-1572	23	11	the	the	DET
easat-1572	23	12	financial	financial	ADJ
easat-1572	23	13	markets	market	NOUN
easat-1572	23	14	use	use	VERB
easat-1572	23	15	innovative	innovative	ADJ
easat-1572	23	16	resources	resource	NOUN
easat-1572	23	17	with	with	ADP
easat-1572	23	18	enterprise	enterprise	NOUN
easat-1572	23	19	deliverables	deliverable	NOUN
easat-1572	23	20	(	(	PUNCT
easat-1572	23	21	molina	molina	NOUN
easat-1572	23	22	and	and	CCONJ
easat-1572	23	23	rajagopal	rajagopal	NOUN
easat-1572	23	24	,	,	PUNCT
easat-1572	23	25	2023	2023	NUM
easat-1572	23	26	;	;	PUNCT
easat-1572	23	27	ravada	ravada	PROPN
easat-1572	23	28	,	,	PUNCT
easat-1572	23	29	2019	2019	NUM
easat-1572	23	30	)	)	PUNCT
easat-1572	23	31	.	.	PUNCT
easat-1572	24	1	the	the	DET
easat-1572	24	2	emergence	emergence	NOUN
easat-1572	24	3	of	of	ADP
easat-1572	24	4	tbssb	tbssb	NOUN
easat-1572	24	5	has	have	AUX
easat-1572	24	6	led	lead	VERB
easat-1572	24	7	to	to	ADP
easat-1572	24	8	the	the	DET
easat-1572	24	9	innovation	innovation	NOUN
easat-1572	24	10	of	of	ADP
easat-1572	24	11	new	new	ADJ
easat-1572	24	12	strategies	strategy	NOUN
easat-1572	24	13	for	for	ADP
easat-1572	24	14	improving	improve	VERB
easat-1572	24	15	and	and	CCONJ
easat-1572	24	16	facilitating	facilitate	VERB
easat-1572	24	17	customer	customer	NOUN
easat-1572	24	18	satisfaction	satisfaction	NOUN
easat-1572	24	19	(	(	PUNCT
easat-1572	24	20	singh	singh	PROPN
easat-1572	24	21	and	and	CCONJ
easat-1572	24	22	nayak	nayak	PROPN
easat-1572	24	23	,	,	PUNCT
easat-1572	24	24	2023	2023	NUM
easat-1572	24	25	)	)	PUNCT
easat-1572	24	26	.	.	PUNCT
easat-1572	25	1	the	the	DET
easat-1572	25	2	transformation	transformation	NOUN
easat-1572	25	3	and	and	CCONJ
easat-1572	25	4	growth	growth	NOUN
easat-1572	25	5	of	of	ADP
easat-1572	25	6	information	information	NOUN
easat-1572	25	7	systems	system	NOUN
easat-1572	25	8	in	in	ADP
easat-1572	25	9	the	the	DET
easat-1572	25	10	banking	banking	NOUN
easat-1572	25	11	industry	industry	NOUN
easat-1572	25	12	has	have	AUX
easat-1572	25	13	led	lead	VERB
easat-1572	25	14	to	to	ADP
easat-1572	25	15	inventions	invention	NOUN
easat-1572	25	16	and	and	CCONJ
easat-1572	25	17	advances	advance	NOUN
easat-1572	25	18	in	in	ADP
easat-1572	25	19	developing	develop	VERB
easat-1572	25	20	countries	country	NOUN
easat-1572	25	21	,	,	PUNCT
easat-1572	25	22	which	which	PRON
easat-1572	25	23	has	have	AUX
easat-1572	25	24	introduced	introduce	VERB
easat-1572	25	25	a	a	DET
easat-1572	25	26	new	new	ADJ
easat-1572	25	27	system	system	NOUN
easat-1572	25	28	of	of	ADP
easat-1572	25	29	processes	process	NOUN
easat-1572	25	30	in	in	ADP
easat-1572	25	31	ict	ict	NOUN
easat-1572	25	32	in	in	ADP
easat-1572	25	33	those	those	DET
easat-1572	25	34	countries	country	NOUN
easat-1572	25	35	(	(	PUNCT
easat-1572	25	36	chaka	chaka	NOUN
easat-1572	25	37	and	and	CCONJ
easat-1572	25	38	adanlawo	adanlawo	ADJ
easat-1572	25	39	,	,	PUNCT
easat-1572	25	40	2022	2022	NUM
easat-1572	25	41	)	)	PUNCT
easat-1572	25	42	.	.	PUNCT
easat-1572	26	1	the	the	DET
easat-1572	26	2	rise	rise	NOUN
easat-1572	26	3	of	of	ADP
easat-1572	26	4	tbssb	tbssb	NOUN
easat-1572	26	5	in	in	ADP
easat-1572	26	6	developing	develop	VERB
easat-1572	26	7	countries	country	NOUN
easat-1572	26	8	has	have	AUX
easat-1572	26	9	played	play	VERB
easat-1572	26	10	a	a	DET
easat-1572	26	11	significant	significant	ADJ
easat-1572	26	12	role	role	NOUN
easat-1572	26	13	in	in	ADP
easat-1572	26	14	determining	determine	VERB
easat-1572	26	15	the	the	DET
easat-1572	26	16	successes	success	NOUN
easat-1572	26	17	of	of	ADP
easat-1572	26	18	online	online	ADJ
easat-1572	26	19	purchases	purchase	NOUN
easat-1572	26	20	and	and	CCONJ
easat-1572	26	21	electronic	electronic	ADJ
easat-1572	26	22	commerce	commerce	NOUN
easat-1572	26	23	,	,	PUNCT
easat-1572	26	24	as	as	ADV
easat-1572	26	25	well	well	ADV
easat-1572	26	26	as	as	ADP
easat-1572	26	27	delivering	deliver	VERB
easat-1572	26	28	services	service	NOUN
easat-1572	26	29	and	and	CCONJ
easat-1572	26	30	improving	improve	VERB
easat-1572	26	31	the	the	DET
easat-1572	26	32	collaborative	collaborative	ADJ
easat-1572	26	33	flow	flow	NOUN
easat-1572	26	34	of	of	ADP
easat-1572	26	35	information	information	NOUN
easat-1572	26	36	(	(	PUNCT
easat-1572	26	37	xaba	xaba	NOUN
easat-1572	26	38	et	et	PROPN
easat-1572	26	39	al	al	PROPN
easat-1572	26	40	.	.	PROPN
easat-1572	26	41	,	,	PUNCT
easat-1572	26	42	2024	2024	NUM
easat-1572	26	43	;	;	PUNCT
easat-1572	26	44	singh	singh	PROPN
easat-1572	26	45	and	and	CCONJ
easat-1572	26	46	nayak	nayak	PROPN
easat-1572	26	47	,	,	PUNCT
easat-1572	26	48	2023	2023	NUM
easat-1572	26	49	)	)	PUNCT
easat-1572	26	50	.	.	PUNCT
easat-1572	27	1	technology	technology	NOUN
easat-1572	27	2	-	-	PUNCT
easat-1572	27	3	based	base	VERB
easat-1572	27	4	self	self	NOUN
easat-1572	27	5	-	-	PUNCT
easat-1572	27	6	service	service	NOUN
easat-1572	27	7	banking	banking	NOUN
easat-1572	27	8	enables	enable	VERB
easat-1572	27	9	customers	customer	NOUN
easat-1572	27	10	to	to	PART
easat-1572	27	11	complete	complete	VERB
easat-1572	27	12	service	service	NOUN
easat-1572	27	13	for	for	ADP
easat-1572	27	14	themselves	themselves	PRON
easat-1572	27	15	without	without	ADP
easat-1572	27	16	support	support	NOUN
easat-1572	27	17	from	from	ADP
easat-1572	27	18	bank	bank	NOUN
easat-1572	27	19	staff	staff	NOUN
easat-1572	27	20	(	(	PUNCT
easat-1572	27	21	nwachukwu	nwachukwu	PROPN
easat-1572	27	22	et	et	PROPN
easat-1572	27	23	al	al	PROPN
easat-1572	27	24	.	.	PROPN
easat-1572	27	25	,	,	PUNCT
easat-1572	27	26	2023	2023	NUM
easat-1572	27	27	;	;	PUNCT
easat-1572	27	28	msweli	msweli	PROPN
easat-1572	27	29	,	,	PUNCT
easat-1572	27	30	2020	2020	NUM
easat-1572	27	31	)	)	PUNCT
easat-1572	27	32	.	.	PUNCT
easat-1572	28	1	tbssb	tbssb	NOUN
easat-1572	28	2	includes	include	VERB
easat-1572	28	3	all	all	DET
easat-1572	28	4	sorts	sort	NOUN
easat-1572	28	5	of	of	ADP
easat-1572	28	6	computing	computing	NOUN
easat-1572	28	7	devices	device	NOUN
easat-1572	28	8	used	use	VERB
easat-1572	28	9	for	for	ADP
easat-1572	28	10	transactions	transaction	NOUN
easat-1572	28	11	in	in	ADP
easat-1572	28	12	the	the	DET
easat-1572	28	13	bank	bank	NOUN
easat-1572	28	14	,	,	PUNCT
easat-1572	28	15	such	such	ADJ
easat-1572	28	16	as	as	ADP
easat-1572	28	17	automated	automate	VERB
easat-1572	28	18	teller	teller	NOUN
easat-1572	28	19	machines	machine	NOUN
easat-1572	28	20	https://orcid.org/0000-0002-5407-5724	https://orcid.org/0000-0002-5407-5724	SCONJ
easat-1572	28	21	https://orcid.org/0000-0002-6526-6227	https://orcid.org/0000-0002-6526-6227	PROPN
easat-1572	28	22	1980	1980	NUM
easat-1572	28	23	edelweiss	edelweiss	PROPN
easat-1572	28	24	applied	apply	VERB
easat-1572	28	25	science	science	NOUN
easat-1572	28	26	and	and	CCONJ
easat-1572	28	27	technology	technology	NOUN
easat-1572	28	28	issn	issn	PROPN
easat-1572	28	29	:	:	PUNCT
easat-1572	28	30	2576	2576	NUM
easat-1572	28	31	-	-	SYM
easat-1572	28	32	8484	8484	NUM
easat-1572	28	33	vol	vol	NOUN
easat-1572	28	34	.	.	PROPN
easat-1572	28	35	8	8	NUM
easat-1572	28	36	,	,	PUNCT
easat-1572	28	37	no	no	INTJ
easat-1572	28	38	.	.	NOUN
easat-1572	29	1	4	4	NUM
easat-1572	29	2	:	:	PUNCT
easat-1572	29	3	1979	1979	NUM
easat-1572	29	4	-	-	SYM
easat-1572	29	5	1985	1985	NUM
easat-1572	29	6	,	,	PUNCT
easat-1572	29	7	2024	2024	NUM
easat-1572	29	8	doi	doi	NOUN
easat-1572	29	9	:	:	PUNCT
easat-1572	29	10	10.55214/25768484.v8i4.1572	10.55214/25768484.v8i4.1572	NUM
easat-1572	29	11	©	©	NOUN
easat-1572	29	12	2024	2024	NUM
easat-1572	29	13	by	by	ADP
easat-1572	29	14	the	the	DET
easat-1572	29	15	author	author	NOUN
easat-1572	29	16	;	;	PUNCT
easat-1572	29	17	licensee	licensee	PROPN
easat-1572	29	18	learning	learning	NOUN
easat-1572	29	19	gate	gate	NOUN
easat-1572	29	20	(	(	PUNCT
easat-1572	29	21	atm	atm	PROPN
easat-1572	29	22	)	)	PUNCT
easat-1572	29	23	,	,	PUNCT
easat-1572	29	24	electronic	electronic	ADJ
easat-1572	29	25	mobile	mobile	ADJ
easat-1572	29	26	banking	banking	NOUN
easat-1572	29	27	,	,	PUNCT
easat-1572	29	28	and	and	CCONJ
easat-1572	29	29	internet	internet	NOUN
easat-1572	29	30	banking	banking	NOUN
easat-1572	29	31	services	service	NOUN
easat-1572	29	32	,	,	PUNCT
easat-1572	29	33	among	among	ADP
easat-1572	29	34	others	other	NOUN
easat-1572	29	35	(	(	PUNCT
easat-1572	29	36	nwachukwu	nwachukwu	PROPN
easat-1572	29	37	et	et	PROPN
easat-1572	29	38	al	al	PROPN
easat-1572	29	39	.	.	PROPN
easat-1572	29	40	,	,	PUNCT
easat-1572	29	41	2023	2023	NUM
easat-1572	29	42	)	)	PUNCT
easat-1572	29	43	.	.	PUNCT
easat-1572	30	1	it	it	PRON
easat-1572	30	2	is	be	AUX
easat-1572	30	3	an	an	DET
easat-1572	30	4	interesting	interesting	ADJ
easat-1572	30	5	self	self	NOUN
easat-1572	30	6	-	-	PUNCT
easat-1572	30	7	banking	banking	NOUN
easat-1572	30	8	service	service	NOUN
easat-1572	30	9	where	where	SCONJ
easat-1572	30	10	a	a	DET
easat-1572	30	11	customer	customer	NOUN
easat-1572	30	12	could	could	AUX
easat-1572	30	13	do	do	VERB
easat-1572	30	14	different	different	ADJ
easat-1572	30	15	transactions	transaction	NOUN
easat-1572	30	16	without	without	ADP
easat-1572	30	17	any	any	DET
easat-1572	30	18	support	support	NOUN
easat-1572	30	19	from	from	ADP
easat-1572	30	20	the	the	DET
easat-1572	30	21	bank	bank	NOUN
easat-1572	30	22	employee	employee	NOUN
easat-1572	30	23	.	.	PUNCT
easat-1572	31	1	there	there	PRON
easat-1572	31	2	are	be	VERB
easat-1572	31	3	many	many	ADJ
easat-1572	31	4	advantages	advantage	NOUN
easat-1572	31	5	to	to	ADP
easat-1572	31	6	using	use	VERB
easat-1572	31	7	the	the	DET
easat-1572	31	8	automated	automate	VERB
easat-1572	31	9	tbssb	tbssb	NOUN
easat-1572	31	10	service	service	NOUN
easat-1572	31	11	,	,	PUNCT
easat-1572	31	12	which	which	PRON
easat-1572	31	13	include	include	VERB
easat-1572	31	14	lower	low	ADJ
easat-1572	31	15	customer	customer	NOUN
easat-1572	31	16	influx	influx	NOUN
easat-1572	31	17	,	,	PUNCT
easat-1572	31	18	a	a	DET
easat-1572	31	19	low	low	ADJ
easat-1572	31	20	cost	cost	NOUN
easat-1572	31	21	of	of	ADP
easat-1572	31	22	operations	operation	NOUN
easat-1572	31	23	,	,	PUNCT
easat-1572	31	24	and	and	CCONJ
easat-1572	31	25	convenient	convenient	ADJ
easat-1572	31	26	self	self	NOUN
easat-1572	31	27	-	-	PUNCT
easat-1572	31	28	service	service	NOUN
easat-1572	31	29	banking	banking	NOUN
easat-1572	31	30	(	(	PUNCT
easat-1572	31	31	msweli	msweli	NOUN
easat-1572	31	32	,	,	PUNCT
easat-1572	31	33	2020	2020	NUM
easat-1572	31	34	;	;	PUNCT
easat-1572	31	35	fate	fate	NOUN
easat-1572	31	36	,	,	PUNCT
easat-1572	31	37	2017	2017	NUM
easat-1572	31	38	)	)	PUNCT
easat-1572	31	39	.	.	PUNCT
easat-1572	32	1	these	these	PRON
easat-1572	32	2	have	have	AUX
easat-1572	32	3	eased	ease	VERB
easat-1572	32	4	the	the	DET
easat-1572	32	5	nigerian	nigerian	ADJ
easat-1572	32	6	banking	banking	NOUN
easat-1572	32	7	culture	culture	NOUN
easat-1572	32	8	and	and	CCONJ
easat-1572	32	9	successfully	successfully	ADV
easat-1572	32	10	standardised	standardise	VERB
easat-1572	32	11	their	their	PRON
easat-1572	32	12	business	business	NOUN
easat-1572	32	13	operations	operation	NOUN
easat-1572	32	14	.	.	PUNCT
easat-1572	33	1	the	the	DET
easat-1572	33	2	technology	technology	NOUN
easat-1572	33	3	transaction	transaction	NOUN
easat-1572	33	4	has	have	AUX
easat-1572	33	5	brought	bring	VERB
easat-1572	33	6	about	about	ADP
easat-1572	33	7	social	social	ADJ
easat-1572	33	8	change	change	NOUN
easat-1572	33	9	such	such	ADJ
easat-1572	33	10	as	as	ADP
easat-1572	33	11	user	user	NOUN
easat-1572	33	12	control	control	NOUN
easat-1572	33	13	of	of	ADP
easat-1572	33	14	operations	operation	NOUN
easat-1572	33	15	,	,	PUNCT
easat-1572	33	16	less	less	ADJ
easat-1572	33	17	restriction	restriction	NOUN
easat-1572	33	18	,	,	PUNCT
easat-1572	33	19	environmental	environmental	ADJ
easat-1572	33	20	management	management	NOUN
easat-1572	33	21	,	,	PUNCT
easat-1572	33	22	and	and	CCONJ
easat-1572	33	23	convenience	convenience	NOUN
easat-1572	33	24	,	,	PUNCT
easat-1572	33	25	among	among	ADP
easat-1572	33	26	others	other	NOUN
easat-1572	33	27	(	(	PUNCT
easat-1572	33	28	lu	lu	NOUN
easat-1572	33	29	et	et	PROPN
easat-1572	33	30	al	al	PROPN
easat-1572	33	31	.	.	PROPN
easat-1572	33	32	,	,	PUNCT
easat-1572	33	33	2018	2018	NUM
easat-1572	33	34	;	;	PUNCT
easat-1572	33	35	wheelen	wheelen	VERB
easat-1572	33	36	et	et	PROPN
easat-1572	33	37	al	al	PROPN
easat-1572	33	38	.	.	PROPN
easat-1572	33	39	,	,	PUNCT
easat-1572	33	40	2018	2018	NUM
easat-1572	33	41	)	)	PUNCT
easat-1572	33	42	.	.	PUNCT
easat-1572	34	1	globalisation	globalisation	NOUN
easat-1572	34	2	in	in	ADP
easat-1572	34	3	the	the	DET
easat-1572	34	4	banking	banking	NOUN
easat-1572	34	5	sector	sector	NOUN
easat-1572	34	6	has	have	AUX
easat-1572	34	7	improved	improve	VERB
easat-1572	34	8	ways	way	NOUN
easat-1572	34	9	of	of	ADP
easat-1572	34	10	delivering	deliver	VERB
easat-1572	34	11	service	service	NOUN
easat-1572	34	12	to	to	ADP
easat-1572	34	13	customers	customer	NOUN
easat-1572	34	14	(	(	PUNCT
easat-1572	34	15	nkomo	nkomo	NOUN
easat-1572	34	16	and	and	CCONJ
easat-1572	34	17	adanlawo	adanlawo	ADJ
easat-1572	34	18	,	,	PUNCT
easat-1572	34	19	2024	2024	NUM
easat-1572	34	20	)	)	PUNCT
easat-1572	34	21	.	.	PUNCT
easat-1572	35	1	because	because	SCONJ
easat-1572	35	2	of	of	ADP
easat-1572	35	3	the	the	DET
easat-1572	35	4	innovative	innovative	ADJ
easat-1572	35	5	systems	system	NOUN
easat-1572	35	6	of	of	ADP
easat-1572	35	7	technology	technology	NOUN
easat-1572	35	8	,	,	PUNCT
easat-1572	35	9	customers	customer	NOUN
easat-1572	35	10	have	have	VERB
easat-1572	35	11	to	to	PART
easat-1572	35	12	choose	choose	VERB
easat-1572	35	13	from	from	ADP
easat-1572	35	14	diverse	diverse	ADJ
easat-1572	35	15	alternatives	alternative	NOUN
easat-1572	35	16	to	to	ADP
easat-1572	35	17	the	the	DET
easat-1572	35	18	services	service	NOUN
easat-1572	35	19	that	that	PRON
easat-1572	35	20	they	they	PRON
easat-1572	35	21	want	want	VERB
easat-1572	35	22	(	(	PUNCT
easat-1572	35	23	pisano	pisano	NOUN
easat-1572	35	24	,	,	PUNCT
easat-1572	35	25	2015	2015	NUM
easat-1572	35	26	)	)	PUNCT
easat-1572	35	27	.	.	PUNCT
easat-1572	36	1	the	the	DET
easat-1572	36	2	technology	technology	NOUN
easat-1572	36	3	-	-	PUNCT
easat-1572	36	4	based	base	VERB
easat-1572	36	5	self	self	NOUN
easat-1572	36	6	-	-	PUNCT
easat-1572	36	7	service	service	NOUN
easat-1572	36	8	banking	banking	NOUN
easat-1572	36	9	services	service	NOUN
easat-1572	36	10	that	that	PRON
easat-1572	36	11	the	the	DET
easat-1572	36	12	financial	financial	ADJ
easat-1572	36	13	institution	institution	NOUN
easat-1572	36	14	provides	provide	VERB
easat-1572	36	15	to	to	ADP
easat-1572	36	16	customers	customer	NOUN
easat-1572	36	17	are	be	AUX
easat-1572	36	18	reliable	reliable	ADJ
easat-1572	36	19	and	and	CCONJ
easat-1572	36	20	dependable	dependable	ADJ
easat-1572	36	21	24	24	NUM
easat-1572	36	22	hours	hour	NOUN
easat-1572	36	23	a	a	DET
easat-1572	36	24	day	day	NOUN
easat-1572	36	25	,	,	PUNCT
easat-1572	36	26	7	7	NUM
easat-1572	36	27	days	day	NOUN
easat-1572	36	28	a	a	DET
easat-1572	36	29	week	week	NOUN
easat-1572	36	30	,	,	PUNCT
easat-1572	36	31	without	without	ADP
easat-1572	36	32	interruption	interruption	NOUN
easat-1572	36	33	.	.	PUNCT
easat-1572	37	1	the	the	DET
easat-1572	37	2	development	development	NOUN
easat-1572	37	3	of	of	ADP
easat-1572	37	4	technology	technology	NOUN
easat-1572	37	5	in	in	ADP
easat-1572	37	6	all	all	DET
easat-1572	37	7	aspects	aspect	NOUN
easat-1572	37	8	of	of	ADP
easat-1572	37	9	human	human	ADJ
easat-1572	37	10	life	life	NOUN
easat-1572	37	11	has	have	AUX
easat-1572	37	12	created	create	VERB
easat-1572	37	13	a	a	DET
easat-1572	37	14	fundamental	fundamental	ADJ
easat-1572	37	15	change	change	NOUN
easat-1572	37	16	.	.	PUNCT
easat-1572	38	1	reddy	reddy	PROPN
easat-1572	38	2	and	and	CCONJ
easat-1572	38	3	adanlawo	adanlawo	PROPN
easat-1572	38	4	(	(	PUNCT
easat-1572	38	5	2018	2018	NUM
easat-1572	38	6	)	)	PUNCT
easat-1572	38	7	argue	argue	VERB
easat-1572	38	8	that	that	SCONJ
easat-1572	38	9	global	global	ADJ
easat-1572	38	10	networking	networking	NOUN
easat-1572	38	11	and	and	CCONJ
easat-1572	38	12	computer	computer	NOUN
easat-1572	38	13	technologies	technology	NOUN
easat-1572	38	14	have	have	AUX
easat-1572	38	15	changed	change	VERB
easat-1572	38	16	the	the	DET
easat-1572	38	17	way	way	NOUN
easat-1572	38	18	people	people	NOUN
easat-1572	38	19	do	do	VERB
easat-1572	38	20	things	thing	NOUN
easat-1572	38	21	.	.	PUNCT
easat-1572	39	1	with	with	ADP
easat-1572	39	2	the	the	DET
easat-1572	39	3	rapid	rapid	ADJ
easat-1572	39	4	development	development	NOUN
easat-1572	39	5	of	of	ADP
easat-1572	39	6	information	information	NOUN
easat-1572	39	7	and	and	CCONJ
easat-1572	39	8	communication	communication	NOUN
easat-1572	39	9	technology	technology	NOUN
easat-1572	39	10	in	in	ADP
easat-1572	39	11	the	the	DET
easat-1572	39	12	world	world	NOUN
easat-1572	39	13	and	and	CCONJ
easat-1572	39	14	the	the	DET
easat-1572	39	15	profound	profound	ADJ
easat-1572	39	16	impact	impact	NOUN
easat-1572	39	17	of	of	ADP
easat-1572	39	18	electronic	electronic	ADJ
easat-1572	39	19	devices	device	NOUN
easat-1572	39	20	to	to	PART
easat-1572	39	21	facilitate	facilitate	VERB
easat-1572	39	22	and	and	CCONJ
easat-1572	39	23	accelerate	accelerate	VERB
easat-1572	39	24	tasks	task	NOUN
easat-1572	39	25	,	,	PUNCT
easat-1572	39	26	the	the	DET
easat-1572	39	27	importance	importance	NOUN
easat-1572	39	28	of	of	ADP
easat-1572	39	29	these	these	DET
easat-1572	39	30	devices	device	NOUN
easat-1572	39	31	and	and	CCONJ
easat-1572	39	32	their	their	PRON
easat-1572	39	33	applications	application	NOUN
easat-1572	39	34	is	be	AUX
easat-1572	39	35	on	on	ADP
easat-1572	39	36	the	the	DET
easat-1572	39	37	rise	rise	NOUN
easat-1572	39	38	(	(	PUNCT
easat-1572	39	39	aceto	aceto	NOUN
easat-1572	39	40	et	et	PROPN
easat-1572	39	41	al	al	PROPN
easat-1572	39	42	.	.	PROPN
easat-1572	39	43	,	,	PUNCT
easat-1572	39	44	2018	2018	NUM
easat-1572	39	45	)	)	PUNCT
easat-1572	39	46	.	.	PUNCT
easat-1572	40	1	meanwhile	meanwhile	ADV
easat-1572	40	2	,	,	PUNCT
easat-1572	40	3	the	the	DET
easat-1572	40	4	rapid	rapid	ADJ
easat-1572	40	5	development	development	NOUN
easat-1572	40	6	of	of	ADP
easat-1572	40	7	information	information	NOUN
easat-1572	40	8	technology	technology	NOUN
easat-1572	40	9	has	have	AUX
easat-1572	40	10	caused	cause	VERB
easat-1572	40	11	major	major	ADJ
easat-1572	40	12	changes	change	NOUN
easat-1572	40	13	in	in	ADP
easat-1572	40	14	the	the	DET
easat-1572	40	15	money	money	NOUN
easat-1572	40	16	and	and	CCONJ
easat-1572	40	17	funds	fund	NOUN
easat-1572	40	18	transfer	transfer	NOUN
easat-1572	40	19	systems	system	NOUN
easat-1572	40	20	in	in	ADP
easat-1572	40	21	banking	banking	NOUN
easat-1572	40	22	and	and	CCONJ
easat-1572	40	23	has	have	AUX
easat-1572	40	24	provided	provide	VERB
easat-1572	40	25	some	some	DET
easat-1572	40	26	new	new	ADJ
easat-1572	40	27	concepts	concept	NOUN
easat-1572	40	28	,	,	PUNCT
easat-1572	40	29	such	such	ADJ
easat-1572	40	30	as	as	ADP
easat-1572	40	31	electronic	electronic	ADJ
easat-1572	40	32	money	money	NOUN
easat-1572	40	33	and	and	CCONJ
easat-1572	40	34	electronic	electronic	ADJ
easat-1572	40	35	transmission	transmission	NOUN
easat-1572	40	36	.	.	PUNCT
easat-1572	41	1	this	this	DET
easat-1572	41	2	concept	concept	NOUN
easat-1572	41	3	has	have	AUX
easat-1572	41	4	created	create	VERB
easat-1572	41	5	a	a	DET
easat-1572	41	6	new	new	ADJ
easat-1572	41	7	type	type	NOUN
easat-1572	41	8	of	of	ADP
easat-1572	41	9	banking	banking	NOUN
easat-1572	41	10	,	,	PUNCT
easat-1572	41	11	entitled	entitle	VERB
easat-1572	41	12	"	"	PUNCT
easat-1572	41	13	electronic	electronic	ADJ
easat-1572	41	14	banking	banking	NOUN
easat-1572	41	15	.	.	PUNCT
easat-1572	41	16	"	"	PUNCT
easat-1572	42	1	in	in	ADP
easat-1572	42	2	today	today	NOUN
easat-1572	42	3	's	's	PART
easat-1572	42	4	competitive	competitive	ADJ
easat-1572	42	5	world	world	NOUN
easat-1572	42	6	,	,	PUNCT
easat-1572	42	7	distributing	distribute	VERB
easat-1572	42	8	more	more	ADJ
easat-1572	42	9	quality	quality	NOUN
easat-1572	42	10	services	service	NOUN
easat-1572	42	11	is	be	AUX
easat-1572	42	12	regarded	regard	VERB
easat-1572	42	13	as	as	ADP
easat-1572	42	14	a	a	DET
easat-1572	42	15	fundamental	fundamental	ADJ
easat-1572	42	16	strategy	strategy	NOUN
easat-1572	42	17	in	in	ADP
easat-1572	42	18	most	most	ADJ
easat-1572	42	19	service	service	NOUN
easat-1572	42	20	organisations	organisation	NOUN
easat-1572	42	21	.	.	PUNCT
easat-1572	43	1	according	accord	VERB
easat-1572	43	2	to	to	ADP
easat-1572	43	3	a	a	DET
easat-1572	43	4	variety	variety	NOUN
easat-1572	43	5	of	of	ADP
easat-1572	43	6	banks	bank	NOUN
easat-1572	43	7	,	,	PUNCT
easat-1572	43	8	the	the	DET
easat-1572	43	9	development	development	NOUN
easat-1572	43	10	of	of	ADP
easat-1572	43	11	electronic	electronic	ADJ
easat-1572	43	12	banking	banking	NOUN
easat-1572	43	13	,	,	PUNCT
easat-1572	43	14	customer	customer	NOUN
easat-1572	43	15	needs	need	VERB
easat-1572	43	16	,	,	PUNCT
easat-1572	43	17	and	and	CCONJ
easat-1572	43	18	the	the	DET
easat-1572	43	19	demands	demand	NOUN
easat-1572	43	20	for	for	ADP
easat-1572	43	21	them	they	PRON
easat-1572	43	22	have	have	AUX
easat-1572	43	23	been	be	AUX
easat-1572	43	24	more	more	ADV
easat-1572	43	25	important	important	ADJ
easat-1572	43	26	.	.	PUNCT
easat-1572	44	1	the	the	DET
easat-1572	44	2	banks	bank	NOUN
easat-1572	44	3	have	have	VERB
easat-1572	44	4	their	their	PRON
easat-1572	44	5	basis	basis	NOUN
easat-1572	44	6	and	and	CCONJ
easat-1572	44	7	philosophy	philosophy	NOUN
easat-1572	44	8	of	of	ADP
easat-1572	44	9	providing	provide	VERB
easat-1572	44	10	quality	quality	NOUN
easat-1572	44	11	services	service	NOUN
easat-1572	44	12	to	to	ADP
easat-1572	44	13	customers	customer	NOUN
easat-1572	44	14	.	.	PUNCT
easat-1572	45	1	therefore	therefore	ADV
easat-1572	45	2	,	,	PUNCT
easat-1572	45	3	the	the	DET
easat-1572	45	4	establishment	establishment	NOUN
easat-1572	45	5	of	of	ADP
easat-1572	45	6	electronic	electronic	ADJ
easat-1572	45	7	banking	banking	NOUN
easat-1572	45	8	and	and	CCONJ
easat-1572	45	9	the	the	DET
easat-1572	45	10	improvement	improvement	NOUN
easat-1572	45	11	of	of	ADP
easat-1572	45	12	e	e	NOUN
easat-1572	45	13	-	-	ADJ
easat-1572	45	14	banking	banking	ADJ
easat-1572	45	15	services	service	NOUN
easat-1572	45	16	should	should	AUX
easat-1572	45	17	top	top	VERB
easat-1572	45	18	the	the	DET
easat-1572	45	19	priority	priority	NOUN
easat-1572	45	20	of	of	ADP
easat-1572	45	21	today	today	NOUN
easat-1572	45	22	’s	’s	PART
easat-1572	45	23	banking	banking	NOUN
easat-1572	45	24	(	(	PUNCT
easat-1572	45	25	thanasi	thanasi	NOUN
easat-1572	45	26	-	-	PUNCT
easat-1572	45	27	boçe	boçe	NOUN
easat-1572	45	28	and	and	CCONJ
easat-1572	45	29	kulakli	kulakli	NOUN
easat-1572	45	30	,	,	PUNCT
easat-1572	45	31	2023	2023	NUM
easat-1572	45	32	;	;	PUNCT
easat-1572	45	33	fan	fan	PROPN
easat-1572	45	34	et	et	PROPN
easat-1572	45	35	al	al	PROPN
easat-1572	45	36	.	.	PROPN
easat-1572	45	37	,	,	PUNCT
easat-1572	45	38	2020	2020	NUM
easat-1572	45	39	)	)	PUNCT
easat-1572	45	40	.	.	PUNCT
easat-1572	46	1	2	2	X
easat-1572	46	2	.	.	X
easat-1572	46	3	objectives	objective	NOUN
easat-1572	46	4	of	of	ADP
easat-1572	46	5	the	the	DET
easat-1572	46	6	study	study	NOUN
easat-1572	46	7	the	the	DET
easat-1572	46	8	general	general	ADJ
easat-1572	46	9	objective	objective	NOUN
easat-1572	46	10	of	of	ADP
easat-1572	46	11	the	the	DET
easat-1572	46	12	study	study	NOUN
easat-1572	46	13	is	be	AUX
easat-1572	46	14	to	to	PART
easat-1572	46	15	investigate	investigate	VERB
easat-1572	46	16	the	the	DET
easat-1572	46	17	influence	influence	NOUN
easat-1572	46	18	of	of	ADP
easat-1572	46	19	technological	technological	ADJ
easat-1572	46	20	usage	usage	NOUN
easat-1572	46	21	on	on	ADP
easat-1572	46	22	customer	customer	NOUN
easat-1572	46	23	service	service	NOUN
easat-1572	46	24	and	and	CCONJ
easat-1572	46	25	customer	customer	NOUN
easat-1572	46	26	satisfaction	satisfaction	NOUN
easat-1572	46	27	in	in	ADP
easat-1572	46	28	the	the	DET
easat-1572	46	29	banking	banking	NOUN
easat-1572	46	30	sector	sector	NOUN
easat-1572	46	31	in	in	ADP
easat-1572	46	32	nigeria	nigeria	PROPN
easat-1572	46	33	.	.	PUNCT
easat-1572	47	1	specifically	specifically	ADV
easat-1572	47	2	,	,	PUNCT
easat-1572	47	3	the	the	DET
easat-1572	47	4	study	study	NOUN
easat-1572	47	5	is	be	AUX
easat-1572	47	6	to	to	PART
easat-1572	47	7	:	:	PUNCT
easat-1572	47	8	1	1	X
easat-1572	47	9	.	.	X
easat-1572	47	10	find	find	VERB
easat-1572	47	11	out	out	ADP
easat-1572	47	12	the	the	DET
easat-1572	47	13	influence	influence	NOUN
easat-1572	47	14	of	of	ADP
easat-1572	47	15	technological	technological	ADJ
easat-1572	47	16	usage	usage	NOUN
easat-1572	47	17	on	on	ADP
easat-1572	47	18	customer	customer	NOUN
easat-1572	47	19	service	service	NOUN
easat-1572	47	20	.	.	PUNCT
easat-1572	48	1	2	2	X
easat-1572	48	2	.	.	X
easat-1572	48	3	examine	examine	VERB
easat-1572	48	4	the	the	DET
easat-1572	48	5	influence	influence	NOUN
easat-1572	48	6	of	of	ADP
easat-1572	48	7	technological	technological	ADJ
easat-1572	48	8	usage	usage	NOUN
easat-1572	48	9	on	on	ADP
easat-1572	48	10	customers	customer	NOUN
easat-1572	48	11	’	'	PUNCT
easat-1572	48	12	satisfaction	satisfaction	NOUN
easat-1572	48	13	.	.	PUNCT
easat-1572	49	1	3	3	X
easat-1572	49	2	.	.	X
easat-1572	49	3	hypotheses	hypothesis	NOUN
easat-1572	49	4	1	1	X
easat-1572	49	5	.	.	X
easat-1572	50	1	there	there	PRON
easat-1572	50	2	is	be	VERB
easat-1572	50	3	no	no	DET
easat-1572	50	4	significant	significant	ADJ
easat-1572	50	5	influence	influence	NOUN
easat-1572	50	6	of	of	ADP
easat-1572	50	7	technological	technological	ADJ
easat-1572	50	8	usage	usage	NOUN
easat-1572	50	9	on	on	ADP
easat-1572	50	10	customer	customer	NOUN
easat-1572	50	11	service	service	NOUN
easat-1572	50	12	.	.	PUNCT
easat-1572	51	1	2	2	X
easat-1572	51	2	.	.	X
easat-1572	51	3	there	there	PRON
easat-1572	51	4	is	be	VERB
easat-1572	51	5	no	no	DET
easat-1572	51	6	significant	significant	ADJ
easat-1572	51	7	influence	influence	NOUN
easat-1572	51	8	of	of	ADP
easat-1572	51	9	technological	technological	ADJ
easat-1572	51	10	usage	usage	NOUN
easat-1572	51	11	on	on	ADP
easat-1572	51	12	customers	customer	NOUN
easat-1572	51	13	’	'	PUNCT
easat-1572	51	14	satisfaction	satisfaction	NOUN
easat-1572	51	15	.	.	PUNCT
easat-1572	52	1	3.1	3.1	NUM
easat-1572	52	2	.	.	PUNCT
easat-1572	52	3	technological	technological	ADJ
easat-1572	52	4	customers	customer	NOUN
easat-1572	52	5	service	service	NOUN
easat-1572	52	6	in	in	ADP
easat-1572	52	7	the	the	DET
easat-1572	52	8	banking	banking	NOUN
easat-1572	52	9	sector	sector	NOUN
easat-1572	52	10	there	there	PRON
easat-1572	52	11	are	be	VERB
easat-1572	52	12	different	different	ADJ
easat-1572	52	13	categories	category	NOUN
easat-1572	52	14	of	of	ADP
easat-1572	52	15	services	service	NOUN
easat-1572	52	16	based	base	VERB
easat-1572	52	17	on	on	ADP
easat-1572	52	18	technology	technology	NOUN
easat-1572	52	19	.	.	PUNCT
easat-1572	53	1	customer	customer	NOUN
easat-1572	53	2	technology	technology	NOUN
easat-1572	53	3	refers	refer	VERB
easat-1572	53	4	to	to	ADP
easat-1572	53	5	the	the	DET
easat-1572	53	6	ability	ability	NOUN
easat-1572	53	7	of	of	ADP
easat-1572	53	8	the	the	DET
easat-1572	53	9	customer	customer	NOUN
easat-1572	53	10	to	to	PART
easat-1572	53	11	use	use	VERB
easat-1572	53	12	technology	technology	NOUN
easat-1572	53	13	,	,	PUNCT
easat-1572	53	14	such	such	ADJ
easat-1572	53	15	as	as	ADP
easat-1572	53	16	an	an	DET
easat-1572	53	17	atm	atm	NOUN
easat-1572	53	18	.	.	PUNCT
easat-1572	54	1	technological	technological	ADJ
easat-1572	54	2	services	service	NOUN
easat-1572	54	3	have	have	AUX
easat-1572	54	4	led	lead	VERB
easat-1572	54	5	to	to	ADP
easat-1572	54	6	a	a	DET
easat-1572	54	7	widespread	widespread	ADJ
easat-1572	54	8	commercial	commercial	ADJ
easat-1572	54	9	influx	influx	NOUN
easat-1572	54	10	of	of	ADP
easat-1572	54	11	internet	internet	NOUN
easat-1572	54	12	marketing	marketing	NOUN
easat-1572	54	13	.	.	PUNCT
easat-1572	55	1	first	first	ADV
easat-1572	55	2	is	be	AUX
easat-1572	55	3	the	the	DET
easat-1572	55	4	use	use	NOUN
easat-1572	55	5	of	of	ADP
easat-1572	55	6	ordinary	ordinary	ADJ
easat-1572	55	7	companies	company	NOUN
easat-1572	55	8	and	and	CCONJ
easat-1572	55	9	users	user	NOUN
easat-1572	55	10	through	through	ADP
easat-1572	55	11	their	their	PRON
easat-1572	55	12	websites	website	NOUN
easat-1572	55	13	,	,	PUNCT
easat-1572	55	14	which	which	PRON
easat-1572	55	15	is	be	AUX
easat-1572	55	16	often	often	ADV
easat-1572	55	17	achieved	achieve	VERB
easat-1572	55	18	with	with	ADP
easat-1572	55	19	an	an	DET
easat-1572	55	20	overall	overall	ADJ
easat-1572	55	21	view	view	NOUN
easat-1572	55	22	of	of	ADP
easat-1572	55	23	the	the	DET
easat-1572	55	24	company	company	NOUN
easat-1572	55	25	,	,	PUNCT
easat-1572	55	26	a	a	DET
easat-1572	55	27	public	public	ADJ
easat-1572	55	28	relationship	relationship	NOUN
easat-1572	55	29	,	,	PUNCT
easat-1572	55	30	and	and	CCONJ
easat-1572	55	31	being	be	AUX
easat-1572	55	32	in	in	ADP
easat-1572	55	33	the	the	DET
easat-1572	55	34	world	world	NOUN
easat-1572	55	35	of	of	ADP
easat-1572	55	36	electronic	electronic	ADJ
easat-1572	55	37	commerce	commerce	NOUN
easat-1572	55	38	.	.	PUNCT
easat-1572	56	1	the	the	DET
easat-1572	56	2	next	next	ADJ
easat-1572	56	3	most	most	ADV
easat-1572	56	4	common	common	ADJ
easat-1572	56	5	usage	usage	NOUN
easat-1572	56	6	has	have	VERB
easat-1572	56	7	more	more	ADJ
easat-1572	56	8	information	information	NOUN
easat-1572	56	9	about	about	ADP
easat-1572	56	10	products	product	NOUN
easat-1572	56	11	.	.	PUNCT
easat-1572	57	1	third	third	ADJ
easat-1572	57	2	-	-	PUNCT
easat-1572	57	3	wave	wave	NOUN
easat-1572	57	4	applications	application	NOUN
easat-1572	57	5	are	be	AUX
easat-1572	57	6	predominant	predominant	ADJ
easat-1572	57	7	in	in	ADP
easat-1572	57	8	electronic	electronic	ADJ
easat-1572	57	9	sales	sale	NOUN
easat-1572	57	10	,	,	PUNCT
easat-1572	57	11	which	which	PRON
easat-1572	57	12	use	use	VERB
easat-1572	57	13	the	the	DET
easat-1572	57	14	web	web	NOUN
easat-1572	57	15	to	to	PART
easat-1572	57	16	buy	buy	VERB
easat-1572	57	17	or	or	CCONJ
easat-1572	57	18	sell	sell	VERB
easat-1572	57	19	commodities	commodity	NOUN
easat-1572	57	20	(	(	PUNCT
easat-1572	57	21	stephens	stephen	NOUN
easat-1572	57	22	and	and	CCONJ
easat-1572	57	23	barbier	barbier	NOUN
easat-1572	57	24	,	,	PUNCT
easat-1572	57	25	2021	2021	NUM
easat-1572	57	26	;	;	PUNCT
easat-1572	58	1	kessey	kessey	PROPN
easat-1572	58	2	et	et	PROPN
easat-1572	58	3	al	al	PROPN
easat-1572	58	4	.	.	PROPN
easat-1572	58	5	,	,	PUNCT
easat-1572	58	6	2020	2020	NUM
easat-1572	58	7	)	)	PUNCT
easat-1572	58	8	.	.	PUNCT
easat-1572	59	1	this	this	DET
easat-1572	59	2	story	story	NOUN
easat-1572	59	3	takes	take	VERB
easat-1572	59	4	us	we	PRON
easat-1572	59	5	to	to	ADP
easat-1572	59	6	the	the	DET
easat-1572	59	7	fourth	fourth	ADJ
easat-1572	59	8	wave	wave	NOUN
easat-1572	59	9	of	of	ADP
easat-1572	59	10	emerging	emerge	VERB
easat-1572	59	11	technology	technology	NOUN
easat-1572	59	12	,	,	PUNCT
easat-1572	59	13	called	call	VERB
easat-1572	59	14	the	the	DET
easat-1572	59	15	electronic	electronic	ADJ
easat-1572	59	16	service	service	NOUN
easat-1572	59	17	,	,	PUNCT
easat-1572	59	18	which	which	PRON
easat-1572	59	19	is	be	AUX
easat-1572	59	20	still	still	ADV
easat-1572	59	21	being	be	AUX
easat-1572	59	22	applied	apply	VERB
easat-1572	59	23	.	.	PUNCT
easat-1572	60	1	technological	technological	ADJ
easat-1572	60	2	service	service	NOUN
easat-1572	60	3	is	be	AUX
easat-1572	60	4	the	the	DET
easat-1572	60	5	leading	lead	VERB
easat-1572	60	6	provider	provider	NOUN
easat-1572	60	7	of	of	ADP
easat-1572	60	8	advanced	advanced	ADJ
easat-1572	60	9	applications	application	NOUN
easat-1572	60	10	of	of	ADP
easat-1572	60	11	internet	internet	NOUN
easat-1572	60	12	technology	technology	NOUN
easat-1572	60	13	.	.	PUNCT
easat-1572	61	1	for	for	ADP
easat-1572	61	2	example	example	NOUN
easat-1572	61	3	,	,	PUNCT
easat-1572	61	4	companies	company	NOUN
easat-1572	61	5	can	can	AUX
easat-1572	61	6	use	use	VERB
easat-1572	61	7	a	a	DET
easat-1572	61	8	smart	smart	ADJ
easat-1572	61	9	interface	interface	NOUN
easat-1572	61	10	through	through	ADP
easat-1572	61	11	tracking	tracking	NOUN
easat-1572	61	12	and	and	CCONJ
easat-1572	61	13	data	datum	NOUN
easat-1572	61	14	mining	mining	NOUN
easat-1572	61	15	on	on	ADP
easat-1572	61	16	web	web	NOUN
easat-1572	61	17	sites	site	NOUN
easat-1572	61	18	,	,	PUNCT
easat-1572	61	19	develop	develop	VERB
easat-1572	61	20	an	an	DET
easat-1572	61	21	awareness	awareness	NOUN
easat-1572	61	22	of	of	ADP
easat-1572	61	23	patterns	pattern	NOUN
easat-1572	61	24	and	and	CCONJ
easat-1572	61	25	customer	customer	NOUN
easat-1572	61	26	needs	need	NOUN
easat-1572	61	27	,	,	PUNCT
easat-1572	61	28	and	and	CCONJ
easat-1572	61	29	provide	provide	VERB
easat-1572	61	30	outstanding	outstanding	ADJ
easat-1572	61	31	service	service	NOUN
easat-1572	61	32	.	.	PUNCT
easat-1572	62	1	on	on	ADP
easat-1572	62	2	the	the	DET
easat-1572	62	3	other	other	ADJ
easat-1572	62	4	hand	hand	NOUN
easat-1572	62	5	,	,	PUNCT
easat-1572	62	6	1981	1981	NUM
easat-1572	62	7	edelweiss	edelweiss	PROPN
easat-1572	62	8	applied	apply	VERB
easat-1572	62	9	science	science	NOUN
easat-1572	62	10	and	and	CCONJ
easat-1572	62	11	technology	technology	NOUN
easat-1572	62	12	issn	issn	PROPN
easat-1572	62	13	:	:	PUNCT
easat-1572	62	14	2576	2576	NUM
easat-1572	62	15	-	-	SYM
easat-1572	62	16	8484	8484	NUM
easat-1572	62	17	vol	vol	NOUN
easat-1572	62	18	.	.	PROPN
easat-1572	62	19	8	8	NUM
easat-1572	62	20	,	,	PUNCT
easat-1572	62	21	no	no	INTJ
easat-1572	62	22	.	.	NOUN
easat-1572	63	1	4	4	NUM
easat-1572	63	2	:	:	PUNCT
easat-1572	63	3	1979	1979	NUM
easat-1572	63	4	-	-	SYM
easat-1572	63	5	1985	1985	NUM
easat-1572	63	6	,	,	PUNCT
easat-1572	63	7	2024	2024	NUM
easat-1572	63	8	doi	doi	NOUN
easat-1572	63	9	:	:	PUNCT
easat-1572	63	10	10.55214/25768484.v8i4.1572	10.55214/25768484.v8i4.1572	NUM
easat-1572	63	11	©	©	NOUN
easat-1572	63	12	2024	2024	NUM
easat-1572	63	13	by	by	ADP
easat-1572	63	14	the	the	DET
easat-1572	63	15	author	author	NOUN
easat-1572	63	16	;	;	PUNCT
easat-1572	63	17	licensee	licensee	NOUN
easat-1572	63	18	learning	learn	VERB
easat-1572	63	19	gate	gate	NOUN
easat-1572	63	20	customer	customer	NOUN
easat-1572	63	21	relationships	relationship	NOUN
easat-1572	63	22	can	can	AUX
easat-1572	63	23	be	be	AUX
easat-1572	63	24	developed	develop	VERB
easat-1572	63	25	based	base	VERB
easat-1572	63	26	on	on	ADP
easat-1572	63	27	the	the	DET
easat-1572	63	28	client	client	NOUN
easat-1572	63	29	's	's	PART
easat-1572	63	30	responses	response	NOUN
easat-1572	63	31	to	to	ADP
easat-1572	63	32	the	the	DET
easat-1572	63	33	proposals	proposal	NOUN
easat-1572	63	34	.	.	PUNCT
easat-1572	64	1	technological	technological	ADJ
easat-1572	64	2	service	service	NOUN
easat-1572	64	3	can	can	AUX
easat-1572	64	4	be	be	AUX
easat-1572	64	5	seen	see	VERB
easat-1572	64	6	from	from	ADP
easat-1572	64	7	three	three	NUM
easat-1572	64	8	different	different	ADJ
easat-1572	64	9	perspectives	perspective	NOUN
easat-1572	64	10	:	:	PUNCT
easat-1572	64	11	1	1	X
easat-1572	64	12	.	.	PUNCT
easat-1572	64	13	the	the	DET
easat-1572	64	14	first	first	ADJ
easat-1572	64	15	thing	thing	NOUN
easat-1572	64	16	is	be	AUX
easat-1572	64	17	to	to	PART
easat-1572	64	18	call	call	VERB
easat-1572	64	19	it	it	PRON
easat-1572	64	20	"	"	PUNCT
easat-1572	64	21	a	a	DET
easat-1572	64	22	very	very	ADV
easat-1572	64	23	wide	wide	ADJ
easat-1572	64	24	vision	vision	NOUN
easat-1572	64	25	or	or	CCONJ
easat-1572	64	26	macro	macro	ADJ
easat-1572	64	27	"	"	PUNCT
easat-1572	64	28	technological	technological	ADJ
easat-1572	64	29	service	service	NOUN
easat-1572	64	30	,	,	PUNCT
easat-1572	64	31	which	which	PRON
easat-1572	64	32	is	be	AUX
easat-1572	64	33	also	also	ADV
easat-1572	64	34	synonymous	synonymous	ADJ
easat-1572	64	35	with	with	ADP
easat-1572	64	36	e	e	NOUN
easat-1572	64	37	-	-	NOUN
easat-1572	64	38	commerce	commerce	NOUN
easat-1572	64	39	.	.	PUNCT
easat-1572	65	1	2	2	X
easat-1572	65	2	.	.	X
easat-1572	65	3	technological	technological	ADJ
easat-1572	65	4	service	service	NOUN
easat-1572	65	5	means	mean	VERB
easat-1572	65	6	visibility	visibility	NOUN
easat-1572	65	7	,	,	PUNCT
easat-1572	65	8	what	what	PRON
easat-1572	65	9	we	we	PRON
easat-1572	65	10	can	can	AUX
easat-1572	65	11	read	read	VERB
easat-1572	65	12	as	as	ADP
easat-1572	65	13	"	"	PUNCT
easat-1572	65	14	services	service	NOUN
easat-1572	65	15	special	special	ADJ
easat-1572	65	16	,	,	PUNCT
easat-1572	65	17	"	"	PUNCT
easat-1572	65	18	which	which	PRON
easat-1572	65	19	provides	provide	VERB
easat-1572	65	20	specialised	specialised	ADJ
easat-1572	65	21	services	service	NOUN
easat-1572	65	22	offered	offer	VERB
easat-1572	65	23	to	to	ADP
easat-1572	65	24	internet	internet	NOUN
easat-1572	65	25	users	user	NOUN
easat-1572	65	26	.	.	PUNCT
easat-1572	66	1	3	3	X
easat-1572	66	2	.	.	X
easat-1572	66	3	the	the	DET
easat-1572	66	4	third	third	ADJ
easat-1572	66	5	thing	thing	NOUN
easat-1572	66	6	is	be	AUX
easat-1572	66	7	"	"	PUNCT
easat-1572	66	8	micro	micro	ADJ
easat-1572	66	9	vision	vision	NOUN
easat-1572	66	10	,	,	PUNCT
easat-1572	66	11	"	"	PUNCT
easat-1572	66	12	which	which	PRON
easat-1572	66	13	is	be	AUX
easat-1572	66	14	part	part	NOUN
easat-1572	66	15	of	of	ADP
easat-1572	66	16	customer	customer	NOUN
easat-1572	66	17	service	service	NOUN
easat-1572	66	18	on	on	ADP
easat-1572	66	19	a	a	DET
easat-1572	66	20	website	website	NOUN
easat-1572	66	21	(	(	PUNCT
easat-1572	66	22	ravada	ravada	PROPN
easat-1572	66	23	,	,	PUNCT
easat-1572	66	24	2019	2019	NUM
easat-1572	66	25	)	)	PUNCT
easat-1572	66	26	.	.	PUNCT
easat-1572	67	1	3.2	3.2	NUM
easat-1572	67	2	.	.	PUNCT
easat-1572	67	3	customer	customer	NOUN
easat-1572	67	4	quality	quality	NOUN
easat-1572	67	5	service	service	NOUN
easat-1572	67	6	and	and	CCONJ
easat-1572	67	7	technology	technology	NOUN
easat-1572	67	8	based	base	VERB
easat-1572	67	9	self	self	NOUN
easat-1572	67	10	service	service	NOUN
easat-1572	67	11	banking	banking	NOUN
easat-1572	67	12	(	(	PUNCT
easat-1572	67	13	tbssb	tbssb	PROPN
easat-1572	67	14	)	)	PUNCT
easat-1572	67	15	customer	customer	NOUN
easat-1572	67	16	service	service	NOUN
easat-1572	67	17	quality	quality	NOUN
easat-1572	67	18	,	,	PUNCT
easat-1572	67	19	which	which	PRON
easat-1572	67	20	means	mean	VERB
easat-1572	67	21	ensuring	ensure	VERB
easat-1572	67	22	customer	customer	NOUN
easat-1572	67	23	satisfaction	satisfaction	NOUN
easat-1572	67	24	at	at	ADP
easat-1572	67	25	all	all	DET
easat-1572	67	26	times	time	NOUN
easat-1572	67	27	,	,	PUNCT
easat-1572	67	28	has	have	AUX
easat-1572	67	29	become	become	VERB
easat-1572	67	30	a	a	DET
easat-1572	67	31	major	major	ADJ
easat-1572	67	32	factor	factor	NOUN
easat-1572	67	33	of	of	ADP
easat-1572	67	34	consideration	consideration	NOUN
easat-1572	67	35	in	in	ADP
easat-1572	67	36	determining	determine	VERB
easat-1572	67	37	the	the	DET
easat-1572	67	38	success	success	NOUN
easat-1572	67	39	and	and	CCONJ
easat-1572	67	40	growth	growth	NOUN
easat-1572	67	41	of	of	ADP
easat-1572	67	42	enterprises	enterprise	NOUN
easat-1572	67	43	(	(	PUNCT
easat-1572	67	44	adanlawo	adanlawo	PROPN
easat-1572	67	45	et	et	PROPN
easat-1572	67	46	al	al	PROPN
easat-1572	67	47	.	.	PROPN
easat-1572	67	48	,	,	PUNCT
easat-1572	67	49	2023	2023	NUM
easat-1572	67	50	)	)	PUNCT
easat-1572	67	51	.	.	PUNCT
easat-1572	68	1	service	service	NOUN
easat-1572	68	2	quality	quality	NOUN
easat-1572	68	3	refers	refer	VERB
easat-1572	68	4	to	to	ADP
easat-1572	68	5	the	the	DET
easat-1572	68	6	general	general	ADJ
easat-1572	68	7	evaluation	evaluation	NOUN
easat-1572	68	8	of	of	ADP
easat-1572	68	9	service	service	NOUN
easat-1572	68	10	delivered	deliver	VERB
easat-1572	68	11	through	through	ADP
easat-1572	68	12	electronic	electronic	ADJ
easat-1572	68	13	channels	channel	NOUN
easat-1572	68	14	,	,	PUNCT
easat-1572	68	15	such	such	ADJ
easat-1572	68	16	as	as	ADP
easat-1572	68	17	the	the	DET
easat-1572	68	18	internet	internet	NOUN
easat-1572	68	19	,	,	PUNCT
easat-1572	68	20	telephone	telephone	NOUN
easat-1572	68	21	lines	line	NOUN
easat-1572	68	22	,	,	PUNCT
easat-1572	68	23	or	or	CCONJ
easat-1572	68	24	automated	automate	VERB
easat-1572	68	25	services	service	NOUN
easat-1572	68	26	.	.	PUNCT
easat-1572	69	1	sindwani	sindwani	PROPN
easat-1572	69	2	and	and	CCONJ
easat-1572	69	3	goel	goel	PROPN
easat-1572	69	4	(	(	PUNCT
easat-1572	69	5	2016	2016	NUM
easat-1572	69	6	)	)	PUNCT
easat-1572	69	7	examine	examine	VERB
easat-1572	69	8	the	the	DET
easat-1572	69	9	relationship	relationship	NOUN
easat-1572	69	10	between	between	ADP
easat-1572	69	11	service	service	NOUN
easat-1572	69	12	quality	quality	NOUN
easat-1572	69	13	,	,	PUNCT
easat-1572	69	14	customer	customer	NOUN
easat-1572	69	15	satisfaction	satisfaction	NOUN
easat-1572	69	16	,	,	PUNCT
easat-1572	69	17	and	and	CCONJ
easat-1572	69	18	self	self	NOUN
easat-1572	69	19	-	-	PUNCT
easat-1572	69	20	service	service	NOUN
easat-1572	69	21	technology	technology	NOUN
easat-1572	69	22	.	.	PUNCT
easat-1572	70	1	similarly	similarly	ADV
easat-1572	70	2	,	,	PUNCT
easat-1572	70	3	pooya	pooya	PROPN
easat-1572	70	4	et	et	PROPN
easat-1572	70	5	al	al	PROPN
easat-1572	70	6	.	.	PROPN
easat-1572	71	1	(	(	PUNCT
easat-1572	71	2	2020	2020	NUM
easat-1572	71	3	)	)	PUNCT
easat-1572	71	4	assessed	assess	VERB
easat-1572	71	5	the	the	DET
easat-1572	71	6	use	use	NOUN
easat-1572	71	7	of	of	ADP
easat-1572	71	8	self	self	NOUN
easat-1572	71	9	-	-	PUNCT
easat-1572	71	10	service	service	NOUN
easat-1572	71	11	technology	technology	NOUN
easat-1572	71	12	and	and	CCONJ
easat-1572	71	13	found	find	VERB
easat-1572	71	14	that	that	SCONJ
easat-1572	71	15	customers	customer	NOUN
easat-1572	71	16	have	have	AUX
easat-1572	71	17	begun	begin	VERB
easat-1572	71	18	to	to	PART
easat-1572	71	19	accept	accept	VERB
easat-1572	71	20	the	the	DET
easat-1572	71	21	new	new	ADJ
easat-1572	71	22	way	way	NOUN
easat-1572	71	23	of	of	ADP
easat-1572	71	24	accessing	access	VERB
easat-1572	71	25	various	various	ADJ
easat-1572	71	26	e	e	NOUN
easat-1572	71	27	-	-	NOUN
easat-1572	71	28	services	service	NOUN
easat-1572	71	29	,	,	PUNCT
easat-1572	71	30	including	include	VERB
easat-1572	71	31	banking	banking	NOUN
easat-1572	71	32	services	service	NOUN
easat-1572	71	33	.	.	PUNCT
easat-1572	72	1	in	in	ADP
easat-1572	72	2	addition	addition	NOUN
easat-1572	72	3	,	,	PUNCT
easat-1572	72	4	nwachukwu	nwachukwu	PROPN
easat-1572	72	5	et	et	PROPN
easat-1572	72	6	al	al	PROPN
easat-1572	72	7	.	.	PROPN
easat-1572	72	8	(	(	PUNCT
easat-1572	72	9	2023	2023	NUM
easat-1572	72	10	)	)	PUNCT
easat-1572	72	11	reported	report	VERB
easat-1572	72	12	an	an	DET
easat-1572	72	13	increase	increase	NOUN
easat-1572	72	14	in	in	ADP
easat-1572	72	15	the	the	DET
easat-1572	72	16	number	number	NOUN
easat-1572	72	17	of	of	ADP
easat-1572	72	18	financial	financial	ADJ
easat-1572	72	19	institutions	institution	NOUN
easat-1572	72	20	that	that	PRON
easat-1572	72	21	were	be	AUX
easat-1572	72	22	using	use	VERB
easat-1572	72	23	self	self	NOUN
easat-1572	72	24	-	-	PUNCT
easat-1572	72	25	service	service	NOUN
easat-1572	72	26	and	and	CCONJ
easat-1572	72	27	other	other	ADJ
easat-1572	72	28	service	service	NOUN
easat-1572	72	29	technology	technology	NOUN
easat-1572	72	30	such	such	ADJ
easat-1572	72	31	as	as	ADP
easat-1572	72	32	automated	automate	VERB
easat-1572	72	33	teller	teller	NOUN
easat-1572	72	34	machines	machine	NOUN
easat-1572	72	35	(	(	PUNCT
easat-1572	72	36	atm	atm	NOUN
easat-1572	72	37	)	)	PUNCT
easat-1572	72	38	,	,	PUNCT
easat-1572	72	39	telephone	telephone	NOUN
easat-1572	72	40	and	and	CCONJ
easat-1572	72	41	internet	internet	NOUN
easat-1572	72	42	banking	banking	NOUN
easat-1572	72	43	,	,	PUNCT
easat-1572	72	44	as	as	ADV
easat-1572	72	45	well	well	ADV
easat-1572	72	46	as	as	ADP
easat-1572	72	47	mobile	mobile	ADJ
easat-1572	72	48	application	application	NOUN
easat-1572	72	49	banking	banking	NOUN
easat-1572	72	50	.	.	PUNCT
easat-1572	73	1	all	all	PRON
easat-1572	73	2	of	of	ADP
easat-1572	73	3	these	these	PRON
easat-1572	73	4	could	could	AUX
easat-1572	73	5	be	be	AUX
easat-1572	73	6	utilised	utilise	VERB
easat-1572	73	7	on	on	ADP
easat-1572	73	8	various	various	ADJ
easat-1572	73	9	independent	independent	ADJ
easat-1572	73	10	platforms	platform	NOUN
easat-1572	73	11	to	to	PART
easat-1572	73	12	meet	meet	VERB
easat-1572	73	13	the	the	DET
easat-1572	73	14	customers	customer	NOUN
easat-1572	73	15	'	'	PART
easat-1572	73	16	needs	need	NOUN
easat-1572	73	17	without	without	ADP
easat-1572	73	18	support	support	NOUN
easat-1572	73	19	from	from	ADP
easat-1572	73	20	the	the	DET
easat-1572	73	21	bank	bank	NOUN
easat-1572	73	22	staff	staff	NOUN
easat-1572	73	23	.	.	PUNCT
easat-1572	74	1	another	another	DET
easat-1572	74	2	impact	impact	NOUN
easat-1572	74	3	of	of	ADP
easat-1572	74	4	technology	technology	NOUN
easat-1572	74	5	-	-	PUNCT
easat-1572	74	6	based	base	VERB
easat-1572	74	7	self	self	NOUN
easat-1572	74	8	-	-	PUNCT
easat-1572	74	9	service	service	NOUN
easat-1572	74	10	on	on	ADP
easat-1572	74	11	customer	customer	NOUN
easat-1572	74	12	satisfaction	satisfaction	NOUN
easat-1572	74	13	was	be	AUX
easat-1572	74	14	reported	report	VERB
easat-1572	74	15	by	by	ADP
easat-1572	74	16	djelassi	djelassi	PROPN
easat-1572	74	17	et	et	PROPN
easat-1572	74	18	al	al	PROPN
easat-1572	74	19	.	.	PROPN
easat-1572	75	1	(	(	PUNCT
easat-1572	75	2	2018	2018	NUM
easat-1572	75	3	)	)	PUNCT
easat-1572	75	4	.	.	PUNCT
easat-1572	76	1	in	in	ADP
easat-1572	76	2	their	their	PRON
easat-1572	76	3	case	case	NOUN
easat-1572	76	4	,	,	PUNCT
easat-1572	76	5	they	they	PRON
easat-1572	76	6	found	find	VERB
easat-1572	76	7	that	that	SCONJ
easat-1572	76	8	the	the	DET
easat-1572	76	9	corporate	corporate	ADJ
easat-1572	76	10	image	image	NOUN
easat-1572	76	11	had	have	VERB
easat-1572	76	12	an	an	DET
easat-1572	76	13	effect	effect	NOUN
easat-1572	76	14	on	on	ADP
easat-1572	76	15	customers	customer	NOUN
easat-1572	76	16	’	'	PUNCT
easat-1572	76	17	perceived	perceive	VERB
easat-1572	76	18	value	value	NOUN
easat-1572	76	19	of	of	ADP
easat-1572	76	20	the	the	DET
easat-1572	76	21	service	service	NOUN
easat-1572	76	22	.	.	PUNCT
easat-1572	77	1	this	this	PRON
easat-1572	77	2	encouraged	encourage	VERB
easat-1572	77	3	the	the	DET
easat-1572	77	4	banking	banking	NOUN
easat-1572	77	5	sector	sector	NOUN
easat-1572	77	6	to	to	PART
easat-1572	77	7	pay	pay	VERB
easat-1572	77	8	more	more	ADJ
easat-1572	77	9	attention	attention	NOUN
easat-1572	77	10	to	to	ADP
easat-1572	77	11	their	their	PRON
easat-1572	77	12	customers	customer	NOUN
easat-1572	77	13	'	'	PART
easat-1572	77	14	perceived	perceive	VERB
easat-1572	77	15	value	value	NOUN
easat-1572	77	16	by	by	ADP
easat-1572	77	17	improving	improve	VERB
easat-1572	77	18	their	their	PRON
easat-1572	77	19	service	service	NOUN
easat-1572	77	20	quality	quality	NOUN
easat-1572	77	21	.	.	PUNCT
easat-1572	78	1	singh	singh	PROPN
easat-1572	78	2	and	and	CCONJ
easat-1572	78	3	nayak	nayak	PROPN
easat-1572	78	4	(	(	PUNCT
easat-1572	78	5	2023	2023	NUM
easat-1572	78	6	)	)	PUNCT
easat-1572	78	7	,	,	PUNCT
easat-1572	78	8	on	on	ADP
easat-1572	78	9	their	their	PRON
easat-1572	78	10	part	part	NOUN
easat-1572	78	11	,	,	PUNCT
easat-1572	78	12	focus	focus	VERB
easat-1572	78	13	on	on	ADP
easat-1572	78	14	mobile	mobile	ADJ
easat-1572	78	15	banking	banking	NOUN
easat-1572	78	16	,	,	PUNCT
easat-1572	78	17	which	which	PRON
easat-1572	78	18	he	he	PRON
easat-1572	78	19	believes	believe	VERB
easat-1572	78	20	provides	provide	VERB
easat-1572	78	21	a	a	DET
easat-1572	78	22	positive	positive	ADJ
easat-1572	78	23	influence	influence	NOUN
easat-1572	78	24	on	on	ADP
easat-1572	78	25	service	service	NOUN
easat-1572	78	26	delivery	delivery	NOUN
easat-1572	78	27	at	at	ADP
easat-1572	78	28	retail	retail	ADJ
easat-1572	78	29	banks	bank	NOUN
easat-1572	78	30	in	in	ADP
easat-1572	78	31	nigeria	nigeria	PROPN
easat-1572	78	32	.	.	PUNCT
easat-1572	79	1	the	the	DET
easat-1572	79	2	concept	concept	NOUN
easat-1572	79	3	of	of	ADP
easat-1572	79	4	technological	technological	ADJ
easat-1572	79	5	services	service	NOUN
easat-1572	79	6	will	will	AUX
easat-1572	79	7	be	be	AUX
easat-1572	79	8	introduced	introduce	VERB
easat-1572	79	9	as	as	ADP
easat-1572	79	10	one	one	NUM
easat-1572	79	11	of	of	ADP
easat-1572	79	12	the	the	DET
easat-1572	79	13	key	key	ADJ
easat-1572	79	14	factors	factor	NOUN
easat-1572	79	15	in	in	ADP
easat-1572	79	16	the	the	DET
easat-1572	79	17	success	success	NOUN
easat-1572	79	18	of	of	ADP
easat-1572	79	19	ecommerce	ecommerce	PROPN
easat-1572	79	20	.	.	PUNCT
easat-1572	80	1	based	base	VERB
easat-1572	80	2	on	on	ADP
easat-1572	80	3	electronic	electronic	ADJ
easat-1572	80	4	service	service	NOUN
easat-1572	80	5	quality	quality	NOUN
easat-1572	80	6	,	,	PUNCT
easat-1572	80	7	service	service	NOUN
easat-1572	80	8	quality	quality	NOUN
easat-1572	80	9	is	be	AUX
easat-1572	80	10	one	one	NUM
easat-1572	80	11	of	of	ADP
easat-1572	80	12	the	the	DET
easat-1572	80	13	critical	critical	ADJ
easat-1572	80	14	factors	factor	NOUN
easat-1572	80	15	in	in	ADP
easat-1572	80	16	determining	determine	VERB
easat-1572	80	17	the	the	DET
easat-1572	80	18	success	success	NOUN
easat-1572	80	19	or	or	CCONJ
easat-1572	80	20	failure	failure	NOUN
easat-1572	80	21	of	of	ADP
easat-1572	80	22	e	e	NOUN
easat-1572	80	23	-	-	NOUN
easat-1572	80	24	commerce	commerce	NOUN
easat-1572	80	25	.	.	PUNCT
easat-1572	81	1	electronic	electronic	ADJ
easat-1572	81	2	services	service	NOUN
easat-1572	81	3	provide	provide	VERB
easat-1572	81	4	details	detail	NOUN
easat-1572	81	5	about	about	ADP
easat-1572	81	6	the	the	DET
easat-1572	81	7	movement	movement	NOUN
easat-1572	81	8	of	of	ADP
easat-1572	81	9	money	money	NOUN
easat-1572	81	10	between	between	ADP
easat-1572	81	11	clients	client	NOUN
easat-1572	81	12	'	'	PART
easat-1572	81	13	accounts	account	NOUN
easat-1572	81	14	and	and	CCONJ
easat-1572	81	15	provide	provide	VERB
easat-1572	81	16	information	information	NOUN
easat-1572	81	17	related	relate	VERB
easat-1572	81	18	to	to	ADP
easat-1572	81	19	the	the	DET
easat-1572	81	20	exchange	exchange	NOUN
easat-1572	81	21	rate	rate	NOUN
easat-1572	81	22	on	on	ADP
easat-1572	81	23	a	a	DET
easat-1572	81	24	daily	daily	ADJ
easat-1572	81	25	basis	basis	NOUN
easat-1572	81	26	.	.	PUNCT
easat-1572	82	1	web	web	NOUN
easat-1572	82	2	site	site	NOUN
easat-1572	82	3	design	design	NOUN
easat-1572	82	4	,	,	PUNCT
easat-1572	82	5	as	as	SCONJ
easat-1572	82	6	it	it	PRON
easat-1572	82	7	is	be	AUX
easat-1572	82	8	attractive	attractive	ADJ
easat-1572	82	9	,	,	PUNCT
easat-1572	82	10	user	user	NOUN
easat-1572	82	11	-	-	PUNCT
easat-1572	82	12	friendly	friendly	ADJ
easat-1572	82	13	,	,	PUNCT
easat-1572	82	14	and	and	CCONJ
easat-1572	82	15	easy	easy	ADJ
easat-1572	82	16	to	to	PART
easat-1572	82	17	work	work	VERB
easat-1572	82	18	with	with	ADP
easat-1572	82	19	the	the	DET
easat-1572	82	20	bank	bank	NOUN
easat-1572	82	21	's	's	PART
easat-1572	82	22	website	website	NOUN
easat-1572	82	23	,	,	PUNCT
easat-1572	82	24	even	even	ADV
easat-1572	82	25	at	at	ADP
easat-1572	82	26	low	low	ADJ
easat-1572	82	27	-	-	PUNCT
easat-1572	82	28	speed	speed	NOUN
easat-1572	82	29	internet	internet	NOUN
easat-1572	82	30	,	,	PUNCT
easat-1572	82	31	is	be	AUX
easat-1572	82	32	one	one	NUM
easat-1572	82	33	of	of	ADP
easat-1572	82	34	the	the	DET
easat-1572	82	35	factors	factor	NOUN
easat-1572	82	36	affecting	affect	VERB
easat-1572	82	37	the	the	DET
easat-1572	82	38	quality	quality	NOUN
easat-1572	82	39	of	of	ADP
easat-1572	82	40	electronic	electronic	ADJ
easat-1572	82	41	services	service	NOUN
easat-1572	82	42	.	.	PUNCT
easat-1572	83	1	confidence	confidence	NOUN
easat-1572	83	2	in	in	ADP
easat-1572	83	3	the	the	DET
easat-1572	83	4	bank	bank	NOUN
easat-1572	83	5	's	's	PART
easat-1572	83	6	name	name	NOUN
easat-1572	83	7	and	and	CCONJ
easat-1572	83	8	brand	brand	NOUN
easat-1572	83	9	helps	help	VERB
easat-1572	83	10	customers	customer	NOUN
easat-1572	83	11	’	’	PART
easat-1572	83	12	authoritative	authoritative	ADJ
easat-1572	83	13	information	information	NOUN
easat-1572	83	14	in	in	ADP
easat-1572	83	15	regard	regard	NOUN
easat-1572	83	16	to	to	ADP
easat-1572	83	17	the	the	DET
easat-1572	83	18	site	site	NOUN
easat-1572	83	19	and	and	CCONJ
easat-1572	83	20	is	be	AUX
easat-1572	83	21	heartened	hearten	VERB
easat-1572	83	22	that	that	SCONJ
easat-1572	83	23	,	,	PUNCT
easat-1572	83	24	compared	compare	VERB
easat-1572	83	25	to	to	ADP
easat-1572	83	26	the	the	DET
easat-1572	83	27	use	use	NOUN
easat-1572	83	28	of	of	ADP
easat-1572	83	29	electronic	electronic	ADJ
easat-1572	83	30	services	service	NOUN
easat-1572	83	31	.	.	PUNCT
easat-1572	84	1	3.3	3.3	NUM
easat-1572	84	2	.	.	PUNCT
easat-1572	84	3	customer	customer	NOUN
easat-1572	84	4	satisfaction	satisfaction	NOUN
easat-1572	84	5	in	in	ADP
easat-1572	84	6	technology	technology	NOUN
easat-1572	84	7	based	base	VERB
easat-1572	84	8	self	self	NOUN
easat-1572	84	9	service	service	NOUN
easat-1572	84	10	banking	banking	NOUN
easat-1572	84	11	(	(	PUNCT
easat-1572	84	12	tbssb	tbssb	NOUN
easat-1572	84	13	)	)	PUNCT
easat-1572	84	14	customer	customer	NOUN
easat-1572	84	15	satisfaction	satisfaction	NOUN
easat-1572	84	16	in	in	ADP
easat-1572	84	17	the	the	DET
easat-1572	84	18	business	business	NOUN
easat-1572	84	19	world	world	NOUN
easat-1572	84	20	can	can	AUX
easat-1572	84	21	be	be	AUX
easat-1572	84	22	defined	define	VERB
easat-1572	84	23	as	as	ADP
easat-1572	84	24	the	the	DET
easat-1572	84	25	method	method	NOUN
easat-1572	84	26	by	by	ADP
easat-1572	84	27	which	which	PRON
easat-1572	84	28	services	service	NOUN
easat-1572	84	29	and	and	CCONJ
easat-1572	84	30	products	product	NOUN
easat-1572	84	31	are	be	AUX
easat-1572	84	32	supplied	supply	VERB
easat-1572	84	33	and	and	CCONJ
easat-1572	84	34	delivered	deliver	VERB
easat-1572	84	35	by	by	ADP
easat-1572	84	36	industry	industry	NOUN
easat-1572	84	37	in	in	ADP
easat-1572	84	38	order	order	NOUN
easat-1572	84	39	to	to	PART
easat-1572	84	40	meet	meet	VERB
easat-1572	84	41	the	the	DET
easat-1572	84	42	customer	customer	NOUN
easat-1572	84	43	’s	’s	PART
easat-1572	84	44	expectations	expectation	NOUN
easat-1572	84	45	.	.	PUNCT
easat-1572	85	1	customer	customer	NOUN
easat-1572	85	2	satisfaction	satisfaction	NOUN
easat-1572	85	3	could	could	AUX
easat-1572	85	4	also	also	ADV
easat-1572	85	5	be	be	AUX
easat-1572	85	6	viewed	view	VERB
easat-1572	85	7	as	as	ADP
easat-1572	85	8	the	the	DET
easat-1572	85	9	feelings	feeling	NOUN
easat-1572	85	10	and	and	CCONJ
easat-1572	85	11	judgments	judgment	NOUN
easat-1572	85	12	of	of	ADP
easat-1572	85	13	quality	quality	NOUN
easat-1572	85	14	service	service	NOUN
easat-1572	85	15	experienced	experience	VERB
easat-1572	85	16	by	by	ADP
easat-1572	85	17	the	the	DET
easat-1572	85	18	customers	customer	NOUN
easat-1572	85	19	(	(	PUNCT
easat-1572	85	20	nkomo	nkomo	NOUN
easat-1572	85	21	and	and	CCONJ
easat-1572	85	22	adanlawo	adanlawo	ADJ
easat-1572	85	23	,	,	PUNCT
easat-1572	85	24	2023	2023	NUM
easat-1572	85	25	;	;	PUNCT
easat-1572	85	26	chan	chan	PROPN
easat-1572	85	27	et	et	PROPN
easat-1572	85	28	al	al	PROPN
easat-1572	85	29	.	.	PROPN
easat-1572	85	30	,	,	PUNCT
easat-1572	85	31	2022	2022	NUM
easat-1572	85	32	)	)	PUNCT
easat-1572	85	33	.	.	PUNCT
easat-1572	86	1	it	it	PRON
easat-1572	86	2	is	be	AUX
easat-1572	86	3	generally	generally	ADV
easat-1572	86	4	agreed	agree	VERB
easat-1572	86	5	that	that	SCONJ
easat-1572	86	6	customer	customer	NOUN
easat-1572	86	7	satisfaction	satisfaction	NOUN
easat-1572	86	8	is	be	AUX
easat-1572	86	9	fundamental	fundamental	ADJ
easat-1572	86	10	to	to	ADP
easat-1572	86	11	ensuring	ensure	VERB
easat-1572	86	12	business	business	NOUN
easat-1572	86	13	success	success	NOUN
easat-1572	86	14	.	.	PUNCT
easat-1572	87	1	when	when	SCONJ
easat-1572	87	2	customers	customer	NOUN
easat-1572	87	3	are	be	AUX
easat-1572	87	4	satisfied	satisfied	ADJ
easat-1572	87	5	with	with	ADP
easat-1572	87	6	a	a	DET
easat-1572	87	7	business	business	NOUN
easat-1572	87	8	contract	contract	NOUN
easat-1572	87	9	,	,	PUNCT
easat-1572	87	10	it	it	PRON
easat-1572	87	11	will	will	AUX
easat-1572	87	12	ensure	ensure	VERB
easat-1572	87	13	market	market	NOUN
easat-1572	87	14	growth	growth	NOUN
easat-1572	87	15	for	for	ADP
easat-1572	87	16	the	the	DET
easat-1572	87	17	organisation	organisation	NOUN
easat-1572	87	18	in	in	ADP
easat-1572	87	19	the	the	DET
easat-1572	87	20	near	near	ADJ
easat-1572	87	21	future	future	NOUN
easat-1572	87	22	.	.	PUNCT
easat-1572	88	1	the	the	DET
easat-1572	88	2	impact	impact	NOUN
easat-1572	88	3	of	of	ADP
easat-1572	88	4	tbssb	tbssb	NOUN
easat-1572	88	5	on	on	ADP
easat-1572	88	6	customer	customer	NOUN
easat-1572	88	7	satisfaction	satisfaction	NOUN
easat-1572	88	8	has	have	AUX
easat-1572	88	9	been	be	AUX
easat-1572	88	10	found	find	VERB
easat-1572	88	11	to	to	PART
easat-1572	88	12	be	be	AUX
easat-1572	88	13	influenced	influence	VERB
easat-1572	88	14	by	by	ADP
easat-1572	88	15	service	service	NOUN
easat-1572	88	16	quality	quality	NOUN
easat-1572	88	17	in	in	ADP
easat-1572	88	18	a	a	DET
easat-1572	88	19	study	study	NOUN
easat-1572	88	20	conducted	conduct	VERB
easat-1572	88	21	by	by	ADP
easat-1572	88	22	ibrahim	ibrahim	PROPN
easat-1572	88	23	et	et	PROPN
easat-1572	88	24	al	al	PROPN
easat-1572	88	25	.	.	PUNCT
easat-1572	89	1	(	(	PUNCT
easat-1572	89	2	2016	2016	NUM
easat-1572	89	3	)	)	PUNCT
easat-1572	89	4	,	,	PUNCT
easat-1572	89	5	which	which	PRON
easat-1572	89	6	considered	consider	VERB
easat-1572	89	7	mobile	mobile	ADJ
easat-1572	89	8	banking	banking	NOUN
easat-1572	89	9	technology	technology	NOUN
easat-1572	89	10	.	.	PUNCT
easat-1572	90	1	on	on	ADP
easat-1572	90	2	the	the	DET
easat-1572	90	3	other	other	ADJ
easat-1572	90	4	hand	hand	NOUN
easat-1572	90	5	,	,	PUNCT
easat-1572	90	6	ali	ali	PROPN
easat-1572	90	7	et	et	PROPN
easat-1572	90	8	al	al	PROPN
easat-1572	90	9	.	.	PROPN
easat-1572	91	1	(	(	PUNCT
easat-1572	91	2	2016	2016	NUM
easat-1572	91	3	)	)	PUNCT
easat-1572	91	4	examine	examine	VERB
easat-1572	91	5	the	the	DET
easat-1572	91	6	dependability	dependability	NOUN
easat-1572	91	7	and	and	CCONJ
easat-1572	91	8	responsiveness	responsiveness	NOUN
easat-1572	91	9	of	of	ADP
easat-1572	91	10	automated	automate	VERB
easat-1572	91	11	teller	teller	NOUN
easat-1572	91	12	machines	machine	NOUN
easat-1572	91	13	(	(	PUNCT
easat-1572	91	14	atms	atms	PROPN
easat-1572	91	15	)	)	PUNCT
easat-1572	91	16	and	and	CCONJ
easat-1572	91	17	how	how	SCONJ
easat-1572	91	18	they	they	PRON
easat-1572	91	19	determine	determine	VERB
easat-1572	91	20	customer	customer	NOUN
easat-1572	91	21	satisfaction	satisfaction	NOUN
easat-1572	91	22	.	.	PUNCT
easat-1572	92	1	customer	customer	NOUN
easat-1572	92	2	satisfaction	satisfaction	NOUN
easat-1572	92	3	presents	present	VERB
easat-1572	92	4	an	an	DET
easat-1572	92	5	evaluation	evaluation	NOUN
easat-1572	92	6	framework	framework	NOUN
easat-1572	92	7	for	for	ADP
easat-1572	92	8	the	the	DET
easat-1572	92	9	sustainability	sustainability	NOUN
easat-1572	92	10	of	of	ADP
easat-1572	92	11	technology	technology	NOUN
easat-1572	92	12	systems	system	NOUN
easat-1572	92	13	and	and	CCONJ
easat-1572	92	14	excellence	excellence	NOUN
easat-1572	92	15	management	management	NOUN
easat-1572	92	16	.	.	PUNCT
easat-1572	93	1	the	the	DET
easat-1572	93	2	impact	impact	NOUN
easat-1572	93	3	of	of	ADP
easat-1572	93	4	technology	technology	NOUN
easat-1572	93	5	on	on	ADP
easat-1572	93	6	excellence	excellence	NOUN
easat-1572	93	7	in	in	ADP
easat-1572	93	8	service	service	NOUN
easat-1572	93	9	delivery	delivery	NOUN
easat-1572	93	10	was	be	AUX
easat-1572	93	11	examined	examine	VERB
easat-1572	93	12	by	by	ADP
easat-1572	93	13	chen	chen	PROPN
easat-1572	93	14	et	et	PROPN
easat-1572	93	15	al	al	PROPN
easat-1572	93	16	.	.	PROPN
easat-1572	94	1	(	(	PUNCT
easat-1572	94	2	2021	2021	NUM
easat-1572	94	3	)	)	PUNCT
easat-1572	94	4	in	in	ADP
easat-1572	94	5	china	china	PROPN
easat-1572	94	6	.	.	PUNCT
easat-1572	95	1	in	in	ADP
easat-1572	95	2	a	a	DET
easat-1572	95	3	different	different	ADJ
easat-1572	95	4	situation	situation	NOUN
easat-1572	95	5	in	in	ADP
easat-1572	95	6	the	the	DET
easat-1572	95	7	united	united	ADJ
easat-1572	95	8	kingdom	kingdom	PROPN
easat-1572	95	9	,	,	PUNCT
easat-1572	95	10	self	self	NOUN
easat-1572	95	11	-	-	PUNCT
easat-1572	95	12	service	service	NOUN
easat-1572	95	13	was	be	AUX
easat-1572	95	14	also	also	ADV
easat-1572	95	15	studied	study	VERB
easat-1572	95	16	with	with	ADP
easat-1572	95	17	the	the	DET
easat-1572	95	18	aim	aim	NOUN
easat-1572	95	19	of	of	ADP
easat-1572	95	20	understanding	understand	VERB
easat-1572	95	21	customer	customer	NOUN
easat-1572	95	22	motivation	motivation	NOUN
easat-1572	95	23	,	,	PUNCT
easat-1572	95	24	customer	customer	NOUN
easat-1572	95	25	intention	intention	NOUN
easat-1572	95	26	,	,	PUNCT
easat-1572	95	27	market	market	NOUN
easat-1572	95	28	orientation	orientation	NOUN
easat-1572	95	29	,	,	PUNCT
easat-1572	95	30	segmentation	segmentation	NOUN
easat-1572	95	31	,	,	PUNCT
easat-1572	95	32	and	and	CCONJ
easat-1572	95	33	online	online	ADJ
easat-1572	95	34	shopping	shopping	NOUN
easat-1572	95	35	(	(	PUNCT
easat-1572	95	36	park	park	NOUN
easat-1572	95	37	et	et	PROPN
easat-1572	95	38	al	al	PROPN
easat-1572	95	39	.	.	PROPN
easat-1572	95	40	,	,	PUNCT
easat-1572	95	41	2021	2021	NUM
easat-1572	95	42	;	;	PUNCT
easat-1572	95	43	jayawardhena	jayawardhena	PROPN
easat-1572	95	44	et	et	PROPN
easat-1572	95	45	al	al	PROPN
easat-1572	95	46	.	.	PROPN
easat-1572	95	47	,	,	PUNCT
easat-1572	95	48	2007	2007	NUM
easat-1572	95	49	)	)	PUNCT
easat-1572	95	50	.	.	PUNCT
easat-1572	96	1	however	however	ADV
easat-1572	96	2	,	,	PUNCT
easat-1572	96	3	studies	study	NOUN
easat-1572	96	4	of	of	ADP
easat-1572	96	5	tbss	tbss	NOUN
easat-1572	96	6	can	can	AUX
easat-1572	96	7	not	not	PART
easat-1572	96	8	be	be	AUX
easat-1572	96	9	complete	complete	ADJ
easat-1572	96	10	without	without	ADP
easat-1572	96	11	mentioning	mention	VERB
easat-1572	96	12	the	the	DET
easat-1572	96	13	work	work	NOUN
easat-1572	96	14	of	of	ADP
easat-1572	96	15	yang	yang	PROPN
easat-1572	96	16	and	and	CCONJ
easat-1572	96	17	fang	fang	X
easat-1572	96	18	(	(	PUNCT
easat-1572	96	19	2004	2004	NUM
easat-1572	96	20	)	)	PUNCT
easat-1572	96	21	.	.	PUNCT
easat-1572	97	1	1982	1982	NUM
easat-1572	97	2	edelweiss	edelweiss	PROPN
easat-1572	97	3	applied	apply	VERB
easat-1572	97	4	science	science	NOUN
easat-1572	97	5	and	and	CCONJ
easat-1572	97	6	technology	technology	NOUN
easat-1572	97	7	issn	issn	PROPN
easat-1572	97	8	:	:	PUNCT
easat-1572	97	9	2576	2576	NUM
easat-1572	97	10	-	-	SYM
easat-1572	97	11	8484	8484	NUM
easat-1572	97	12	vol	vol	NOUN
easat-1572	97	13	.	.	PROPN
easat-1572	97	14	8	8	NUM
easat-1572	97	15	,	,	PUNCT
easat-1572	97	16	no	no	INTJ
easat-1572	97	17	.	.	NOUN
easat-1572	98	1	4	4	NUM
easat-1572	98	2	:	:	PUNCT
easat-1572	98	3	1979	1979	NUM
easat-1572	98	4	-	-	SYM
easat-1572	98	5	1985	1985	NUM
easat-1572	98	6	,	,	PUNCT
easat-1572	98	7	2024	2024	NUM
easat-1572	98	8	doi	doi	NOUN
easat-1572	98	9	:	:	PUNCT
easat-1572	98	10	10.55214/25768484.v8i4.1572	10.55214/25768484.v8i4.1572	NUM
easat-1572	98	11	©	©	NOUN
easat-1572	98	12	2024	2024	NUM
easat-1572	98	13	by	by	ADP
easat-1572	98	14	the	the	DET
easat-1572	98	15	author	author	NOUN
easat-1572	98	16	;	;	PUNCT
easat-1572	98	17	licensee	licensee	PROPN
easat-1572	98	18	learning	learning	NOUN
easat-1572	98	19	gate	gate	NOUN
easat-1572	98	20	they	they	PRON
easat-1572	98	21	added	add	VERB
easat-1572	98	22	to	to	ADP
easat-1572	98	23	the	the	DET
easat-1572	98	24	understanding	understanding	NOUN
easat-1572	98	25	of	of	ADP
easat-1572	98	26	service	service	NOUN
easat-1572	98	27	quality	quality	NOUN
easat-1572	98	28	and	and	CCONJ
easat-1572	98	29	atmosphere	atmosphere	NOUN
easat-1572	98	30	setting	set	VERB
easat-1572	98	31	for	for	ADP
easat-1572	98	32	virtual	virtual	ADJ
easat-1572	98	33	security	security	NOUN
easat-1572	98	34	business	business	NOUN
easat-1572	98	35	services	service	NOUN
easat-1572	98	36	.	.	PUNCT
easat-1572	99	1	yang	yang	PROPN
easat-1572	99	2	and	and	CCONJ
easat-1572	99	3	fang	fang	PROPN
easat-1572	99	4	,	,	PUNCT
easat-1572	99	5	in	in	ADP
easat-1572	99	6	their	their	PRON
easat-1572	99	7	conceptual	conceptual	ADJ
easat-1572	99	8	framework	framework	NOUN
easat-1572	99	9	of	of	ADP
easat-1572	99	10	services	service	NOUN
easat-1572	99	11	and	and	CCONJ
easat-1572	99	12	advertising	advertising	NOUN
easat-1572	99	13	of	of	ADP
easat-1572	99	14	information	information	NOUN
easat-1572	99	15	management	management	NOUN
easat-1572	99	16	systems	system	NOUN
easat-1572	99	17	,	,	PUNCT
easat-1572	99	18	show	show	VERB
easat-1572	99	19	that	that	SCONJ
easat-1572	99	20	service	service	NOUN
easat-1572	99	21	quality	quality	NOUN
easat-1572	99	22	can	can	AUX
easat-1572	99	23	also	also	ADV
easat-1572	99	24	be	be	AUX
easat-1572	99	25	credited	credit	VERB
easat-1572	99	26	to	to	ADP
easat-1572	99	27	network	network	NOUN
easat-1572	99	28	operational	operational	ADJ
easat-1572	99	29	platforms	platform	NOUN
easat-1572	99	30	,	,	PUNCT
easat-1572	99	31	using	use	VERB
easat-1572	99	32	an	an	DET
easat-1572	99	33	effective	effective	ADJ
easat-1572	99	34	and	and	CCONJ
easat-1572	99	35	efficient	efficient	ADJ
easat-1572	99	36	online	online	ADJ
easat-1572	99	37	delivery	delivery	NOUN
easat-1572	99	38	of	of	ADP
easat-1572	99	39	products	product	NOUN
easat-1572	99	40	and	and	CCONJ
easat-1572	99	41	services	service	NOUN
easat-1572	99	42	.	.	PUNCT
easat-1572	100	1	ginting	ginte	VERB
easat-1572	100	2	et	et	PROPN
easat-1572	100	3	al	al	PROPN
easat-1572	100	4	.	.	PROPN
easat-1572	101	1	(	(	PUNCT
easat-1572	101	2	2023	2023	NUM
easat-1572	101	3	)	)	PUNCT
easat-1572	101	4	;	;	PUNCT
easat-1572	101	5	hsu	hsu	PROPN
easat-1572	101	6	and	and	CCONJ
easat-1572	101	7	lin	lin	PROPN
easat-1572	101	8	(	(	PUNCT
easat-1572	101	9	2023	2023	NUM
easat-1572	101	10	)	)	PUNCT
easat-1572	101	11	;	;	PUNCT
easat-1572	101	12	and	and	CCONJ
easat-1572	101	13	blut	blut	NOUN
easat-1572	101	14	(	(	PUNCT
easat-1572	101	15	2016	2016	NUM
easat-1572	101	16	)	)	PUNCT
easat-1572	101	17	assert	assert	VERB
easat-1572	101	18	that	that	SCONJ
easat-1572	101	19	service	service	NOUN
easat-1572	101	20	delivery	delivery	NOUN
easat-1572	101	21	should	should	AUX
easat-1572	101	22	include	include	VERB
easat-1572	101	23	a	a	DET
easat-1572	101	24	construct	construct	NOUN
easat-1572	101	25	and	and	CCONJ
easat-1572	101	26	criteria	criterion	NOUN
easat-1572	101	27	by	by	ADP
easat-1572	101	28	which	which	PRON
easat-1572	101	29	the	the	DET
easat-1572	101	30	customer	customer	NOUN
easat-1572	101	31	can	can	AUX
easat-1572	101	32	evaluate	evaluate	VERB
easat-1572	101	33	electronic	electronic	ADJ
easat-1572	101	34	service	service	NOUN
easat-1572	101	35	quality	quality	NOUN
easat-1572	101	36	online	online	ADV
easat-1572	101	37	.	.	PUNCT
easat-1572	102	1	that	that	DET
easat-1572	102	2	customer	customer	NOUN
easat-1572	102	3	evaluation	evaluation	NOUN
easat-1572	102	4	process	process	NOUN
easat-1572	102	5	would	would	AUX
easat-1572	102	6	reveal	reveal	VERB
easat-1572	102	7	customers	customer	NOUN
easat-1572	102	8	perceptions	perception	NOUN
easat-1572	102	9	and	and	CCONJ
easat-1572	102	10	satisfaction	satisfaction	NOUN
easat-1572	102	11	.	.	PUNCT
easat-1572	103	1	with	with	ADP
easat-1572	103	2	self	self	NOUN
easat-1572	103	3	-	-	PUNCT
easat-1572	103	4	service	service	NOUN
easat-1572	103	5	technology	technology	NOUN
easat-1572	103	6	in	in	ADP
easat-1572	103	7	banking	banking	NOUN
easat-1572	103	8	.	.	PUNCT
easat-1572	104	1	3.4	3.4	NUM
easat-1572	104	2	.	.	PUNCT
easat-1572	104	3	electronic	electronic	ADJ
easat-1572	104	4	customer	customer	NOUN
easat-1572	104	5	loyalty	loyalty	NOUN
easat-1572	104	6	loyalty	loyalty	NOUN
easat-1572	104	7	is	be	AUX
easat-1572	104	8	an	an	DET
easat-1572	104	9	important	important	ADJ
easat-1572	104	10	factor	factor	NOUN
easat-1572	104	11	in	in	ADP
easat-1572	104	12	the	the	DET
easat-1572	104	13	success	success	NOUN
easat-1572	104	14	of	of	ADP
easat-1572	104	15	the	the	DET
easat-1572	104	16	organisation	organisation	NOUN
easat-1572	104	17	and	and	CCONJ
easat-1572	104	18	makes	make	VERB
easat-1572	104	19	a	a	DET
easat-1572	104	20	positive	positive	ADJ
easat-1572	104	21	impact	impact	NOUN
easat-1572	104	22	on	on	ADP
easat-1572	104	23	it	it	PRON
easat-1572	104	24	.	.	PUNCT
easat-1572	105	1	customer	customer	NOUN
easat-1572	105	2	loyalty	loyalty	NOUN
easat-1572	105	3	refers	refer	VERB
easat-1572	105	4	to	to	ADP
easat-1572	105	5	a	a	DET
easat-1572	105	6	situation	situation	NOUN
easat-1572	105	7	where	where	SCONJ
easat-1572	105	8	the	the	DET
easat-1572	105	9	customer	customer	NOUN
easat-1572	105	10	is	be	AUX
easat-1572	105	11	located	locate	VERB
easat-1572	105	12	,	,	PUNCT
easat-1572	105	13	at	at	ADP
easat-1572	105	14	higher	high	ADJ
easat-1572	105	15	levels	level	NOUN
easat-1572	105	16	of	of	ADP
easat-1572	105	17	satisfaction	satisfaction	NOUN
easat-1572	105	18	,	,	PUNCT
easat-1572	105	19	to	to	PART
easat-1572	105	20	purchase	purchase	VERB
easat-1572	105	21	something	something	PRON
easat-1572	105	22	permanent	permanent	ADJ
easat-1572	105	23	,	,	PUNCT
easat-1572	105	24	not	not	PART
easat-1572	105	25	paying	pay	VERB
easat-1572	105	26	attention	attention	NOUN
easat-1572	105	27	to	to	ADP
easat-1572	105	28	competitors	competitor	NOUN
easat-1572	105	29	,	,	PUNCT
easat-1572	105	30	and	and	CCONJ
easat-1572	105	31	praising	praise	VERB
easat-1572	105	32	the	the	DET
easat-1572	105	33	organisation	organisation	NOUN
easat-1572	105	34	,	,	PUNCT
easat-1572	105	35	among	among	ADP
easat-1572	105	36	others	other	NOUN
easat-1572	105	37	.	.	PUNCT
easat-1572	106	1	the	the	DET
easat-1572	106	2	increasing	increase	VERB
easat-1572	106	3	number	number	NOUN
easat-1572	106	4	of	of	ADP
easat-1572	106	5	electronics	electronic	NOUN
easat-1572	106	6	consumers	consumer	NOUN
easat-1572	106	7	has	have	AUX
easat-1572	106	8	caused	cause	VERB
easat-1572	106	9	banks	bank	NOUN
easat-1572	106	10	to	to	PART
easat-1572	106	11	pay	pay	VERB
easat-1572	106	12	attention	attention	NOUN
easat-1572	106	13	to	to	ADP
easat-1572	106	14	the	the	DET
easat-1572	106	15	benefits	benefit	NOUN
easat-1572	106	16	of	of	ADP
easat-1572	106	17	the	the	DET
easat-1572	106	18	loyalty	loyalty	NOUN
easat-1572	106	19	of	of	ADP
easat-1572	106	20	their	their	PRON
easat-1572	106	21	customers	customer	NOUN
easat-1572	106	22	(	(	PUNCT
easat-1572	106	23	sabi	sabi	PROPN
easat-1572	106	24	,	,	PUNCT
easat-1572	106	25	2014	2014	NUM
easat-1572	106	26	)	)	PUNCT
easat-1572	106	27	.	.	PUNCT
easat-1572	107	1	loyal	loyal	ADJ
easat-1572	107	2	customers	customer	NOUN
easat-1572	107	3	are	be	AUX
easat-1572	107	4	not	not	PART
easat-1572	107	5	in	in	ADP
easat-1572	107	6	search	search	NOUN
easat-1572	107	7	of	of	ADP
easat-1572	107	8	products	product	NOUN
easat-1572	107	9	and	and	CCONJ
easat-1572	107	10	services	service	NOUN
easat-1572	107	11	at	at	ADP
easat-1572	107	12	lower	low	ADJ
easat-1572	107	13	prices	price	NOUN
easat-1572	107	14	,	,	PUNCT
easat-1572	107	15	but	but	CCONJ
easat-1572	107	16	they	they	PRON
easat-1572	107	17	will	will	AUX
easat-1572	107	18	,	,	PUNCT
easat-1572	107	19	in	in	ADP
easat-1572	107	20	exchange	exchange	NOUN
easat-1572	107	21	for	for	ADP
easat-1572	107	22	the	the	DET
easat-1572	107	23	product	product	NOUN
easat-1572	107	24	or	or	CCONJ
easat-1572	107	25	service	service	NOUN
easat-1572	107	26	with	with	ADP
easat-1572	107	27	better	well	ADJ
easat-1572	107	28	features	feature	NOUN
easat-1572	107	29	,	,	PUNCT
easat-1572	107	30	pay	pay	VERB
easat-1572	107	31	a	a	DET
easat-1572	107	32	higher	high	ADJ
easat-1572	107	33	price	price	NOUN
easat-1572	107	34	,	,	PUNCT
easat-1572	107	35	and	and	CCONJ
easat-1572	107	36	the	the	DET
easat-1572	107	37	seller	seller	NOUN
easat-1572	107	38	will	will	AUX
easat-1572	107	39	offer	offer	VERB
easat-1572	107	40	products	product	NOUN
easat-1572	107	41	and	and	CCONJ
easat-1572	107	42	services	service	NOUN
easat-1572	107	43	to	to	ADP
easat-1572	107	44	others	other	NOUN
easat-1572	107	45	.	.	PUNCT
easat-1572	108	1	in	in	ADP
easat-1572	108	2	a	a	DET
easat-1572	108	3	virtual	virtual	ADJ
easat-1572	108	4	environment	environment	NOUN
easat-1572	108	5	,	,	PUNCT
easat-1572	108	6	this	this	PRON
easat-1572	108	7	is	be	AUX
easat-1572	108	8	a	a	DET
easat-1572	108	9	rich	rich	ADJ
easat-1572	108	10	source	source	NOUN
easat-1572	108	11	of	of	ADP
easat-1572	108	12	potential	potential	ADJ
easat-1572	108	13	profit	profit	NOUN
easat-1572	108	14	for	for	ADP
easat-1572	108	15	the	the	DET
easat-1572	108	16	organisation	organisation	NOUN
easat-1572	108	17	because	because	SCONJ
easat-1572	108	18	,	,	PUNCT
easat-1572	108	19	because	because	SCONJ
easat-1572	108	20	of	of	ADP
easat-1572	108	21	lower	low	ADJ
easat-1572	108	22	operating	operating	NOUN
easat-1572	108	23	costs	cost	NOUN
easat-1572	108	24	,	,	PUNCT
easat-1572	108	25	customers	customer	NOUN
easat-1572	108	26	are	be	AUX
easat-1572	108	27	able	able	ADJ
easat-1572	108	28	to	to	PART
easat-1572	108	29	afford	afford	VERB
easat-1572	108	30	more	more	ADJ
easat-1572	108	31	.	.	PUNCT
easat-1572	109	1	thus	thus	ADV
easat-1572	109	2	,	,	PUNCT
easat-1572	109	3	even	even	ADV
easat-1572	109	4	though	though	SCONJ
easat-1572	109	5	it	it	PRON
easat-1572	109	6	is	be	AUX
easat-1572	109	7	more	more	ADV
easat-1572	109	8	expensive	expensive	ADJ
easat-1572	109	9	to	to	PART
easat-1572	109	10	create	create	VERB
easat-1572	109	11	and	and	CCONJ
easat-1572	109	12	manage	manage	VERB
easat-1572	109	13	online	online	ADV
easat-1572	109	14	compared	compare	VERB
easat-1572	109	15	to	to	ADP
easat-1572	109	16	traditional	traditional	ADJ
easat-1572	109	17	,	,	PUNCT
easat-1572	109	18	the	the	DET
easat-1572	109	19	relationship	relationship	NOUN
easat-1572	109	20	between	between	ADP
easat-1572	109	21	loyalty	loyalty	NOUN
easat-1572	109	22	and	and	CCONJ
easat-1572	109	23	profit	profit	NOUN
easat-1572	109	24	will	will	AUX
easat-1572	109	25	be	be	AUX
easat-1572	109	26	one	one	NUM
easat-1572	109	27	of	of	ADP
easat-1572	109	28	more	more	ADJ
easat-1572	109	29	rapid	rapid	ADJ
easat-1572	109	30	growth	growth	NOUN
easat-1572	109	31	(	(	PUNCT
easat-1572	109	32	chaka	chaka	NOUN
easat-1572	109	33	and	and	CCONJ
easat-1572	109	34	adanlawo	adanlawo	ADJ
easat-1572	109	35	,	,	PUNCT
easat-1572	109	36	2023	2023	NUM
easat-1572	109	37	)	)	PUNCT
easat-1572	109	38	.	.	PUNCT
easat-1572	110	1	3.5	3.5	NUM
easat-1572	110	2	.	.	PUNCT
easat-1572	110	3	convenience	convenience	NOUN
easat-1572	110	4	of	of	ADP
easat-1572	110	5	technology	technology	NOUN
easat-1572	110	6	for	for	ADP
easat-1572	110	7	self	self	NOUN
easat-1572	110	8	-	-	PUNCT
easat-1572	110	9	service	service	NOUN
easat-1572	110	10	the	the	DET
easat-1572	110	11	convenience	convenience	NOUN
easat-1572	110	12	of	of	ADP
easat-1572	110	13	self	self	NOUN
easat-1572	110	14	-	-	PUNCT
easat-1572	110	15	service	service	NOUN
easat-1572	110	16	technology	technology	NOUN
easat-1572	110	17	influences	influence	VERB
easat-1572	110	18	customer	customer	NOUN
easat-1572	110	19	satisfaction	satisfaction	NOUN
easat-1572	110	20	.	.	PUNCT
easat-1572	111	1	the	the	DET
easat-1572	111	2	ease	ease	NOUN
easat-1572	111	3	of	of	ADP
easat-1572	111	4	use	use	NOUN
easat-1572	111	5	of	of	ADP
easat-1572	111	6	the	the	DET
easat-1572	111	7	technology	technology	NOUN
easat-1572	111	8	will	will	AUX
easat-1572	111	9	significantly	significantly	ADV
easat-1572	111	10	influence	influence	VERB
easat-1572	111	11	users	user	NOUN
easat-1572	111	12	.	.	PUNCT
easat-1572	112	1	according	accord	VERB
easat-1572	112	2	to	to	ADP
easat-1572	112	3	msweli	msweli	PROPN
easat-1572	112	4	(	(	PUNCT
easat-1572	112	5	2020	2020	NUM
easat-1572	112	6	)	)	PUNCT
easat-1572	112	7	,	,	PUNCT
easat-1572	112	8	the	the	DET
easat-1572	112	9	power	power	NOUN
easat-1572	112	10	of	of	ADP
easat-1572	112	11	ease	ease	NOUN
easat-1572	112	12	of	of	ADP
easat-1572	112	13	use	use	NOUN
easat-1572	112	14	in	in	ADP
easat-1572	112	15	technology	technology	NOUN
easat-1572	112	16	adoption	adoption	NOUN
easat-1572	112	17	is	be	AUX
easat-1572	112	18	closely	closely	ADV
easat-1572	112	19	related	relate	VERB
easat-1572	112	20	to	to	ADP
easat-1572	112	21	the	the	DET
easat-1572	112	22	effort	effort	NOUN
easat-1572	112	23	that	that	PRON
easat-1572	112	24	the	the	DET
easat-1572	112	25	user	user	NOUN
easat-1572	112	26	makes	make	VERB
easat-1572	112	27	in	in	ADP
easat-1572	112	28	dealing	deal	VERB
easat-1572	112	29	with	with	ADP
easat-1572	112	30	the	the	DET
easat-1572	112	31	complexity	complexity	NOUN
easat-1572	112	32	of	of	ADP
easat-1572	112	33	the	the	DET
easat-1572	112	34	technology	technology	NOUN
easat-1572	112	35	.	.	PUNCT
easat-1572	113	1	convenience	convenience	NOUN
easat-1572	113	2	is	be	AUX
easat-1572	113	3	therefore	therefore	ADV
easat-1572	113	4	an	an	DET
easat-1572	113	5	attribute	attribute	NOUN
easat-1572	113	6	of	of	ADP
easat-1572	113	7	tbsb	tbsb	NOUN
easat-1572	113	8	that	that	PRON
easat-1572	113	9	contributes	contribute	VERB
easat-1572	113	10	to	to	ADP
easat-1572	113	11	customer	customer	NOUN
easat-1572	113	12	satisfaction	satisfaction	NOUN
easat-1572	113	13	.	.	PUNCT
easat-1572	114	1	it	it	PRON
easat-1572	114	2	relates	relate	VERB
easat-1572	114	3	to	to	PART
easat-1572	114	4	ease	ease	VERB
easat-1572	114	5	of	of	ADP
easat-1572	114	6	use	use	NOUN
easat-1572	114	7	and	and	CCONJ
easat-1572	114	8	to	to	ADP
easat-1572	114	9	the	the	DET
easat-1572	114	10	effort	effort	NOUN
easat-1572	114	11	the	the	DET
easat-1572	114	12	customer	customer	NOUN
easat-1572	114	13	needs	need	VERB
easat-1572	114	14	to	to	PART
easat-1572	114	15	make	make	VERB
easat-1572	114	16	in	in	ADP
easat-1572	114	17	order	order	NOUN
easat-1572	114	18	to	to	PART
easat-1572	114	19	succeed	succeed	VERB
easat-1572	114	20	using	use	VERB
easat-1572	114	21	the	the	DET
easat-1572	114	22	technology	technology	NOUN
easat-1572	114	23	(	(	PUNCT
easat-1572	114	24	ibrahim	ibrahim	NOUN
easat-1572	114	25	et	et	PROPN
easat-1572	114	26	al	al	PROPN
easat-1572	114	27	.	.	PROPN
easat-1572	114	28	,	,	PUNCT
easat-1572	114	29	2016	2016	NUM
easat-1572	114	30	)	)	PUNCT
easat-1572	114	31	.	.	PUNCT
easat-1572	115	1	ease	ease	NOUN
easat-1572	115	2	of	of	ADP
easat-1572	115	3	use	use	NOUN
easat-1572	115	4	is	be	AUX
easat-1572	115	5	also	also	ADV
easat-1572	115	6	identified	identify	VERB
easat-1572	115	7	by	by	ADP
easat-1572	115	8	customers	customer	NOUN
easat-1572	115	9	as	as	ADP
easat-1572	115	10	an	an	DET
easat-1572	115	11	important	important	ADJ
easat-1572	115	12	factor	factor	NOUN
easat-1572	115	13	in	in	ADP
easat-1572	115	14	ensuring	ensure	VERB
easat-1572	115	15	customer	customer	NOUN
easat-1572	115	16	satisfaction	satisfaction	NOUN
easat-1572	115	17	.	.	PUNCT
easat-1572	116	1	ease	ease	NOUN
easat-1572	116	2	of	of	ADP
easat-1572	116	3	use	use	NOUN
easat-1572	116	4	also	also	ADV
easat-1572	116	5	relates	relate	VERB
easat-1572	116	6	to	to	ADP
easat-1572	116	7	the	the	DET
easat-1572	116	8	amount	amount	NOUN
easat-1572	116	9	of	of	ADP
easat-1572	116	10	effort	effort	NOUN
easat-1572	116	11	a	a	DET
easat-1572	116	12	customer	customer	NOUN
easat-1572	116	13	puts	put	VERB
easat-1572	116	14	in	in	ADP
easat-1572	116	15	to	to	PART
easat-1572	116	16	effectively	effectively	ADV
easat-1572	116	17	use	use	VERB
easat-1572	116	18	the	the	DET
easat-1572	116	19	system	system	NOUN
easat-1572	116	20	and	and	CCONJ
easat-1572	116	21	perform	perform	VERB
easat-1572	116	22	the	the	DET
easat-1572	116	23	process	process	NOUN
easat-1572	116	24	(	(	PUNCT
easat-1572	116	25	ali	ali	PROPN
easat-1572	116	26	et	et	PROPN
easat-1572	116	27	al	al	PROPN
easat-1572	116	28	.	.	PROPN
easat-1572	116	29	,	,	PUNCT
easat-1572	116	30	2016	2016	NUM
easat-1572	116	31	)	)	PUNCT
easat-1572	116	32	.	.	PUNCT
easat-1572	117	1	4	4	X
easat-1572	117	2	.	.	X
easat-1572	117	3	research	research	NOUN
easat-1572	117	4	methodology	methodology	NOUN
easat-1572	117	5	the	the	DET
easat-1572	117	6	survey	survey	NOUN
easat-1572	117	7	research	research	NOUN
easat-1572	117	8	design	design	NOUN
easat-1572	117	9	was	be	AUX
easat-1572	117	10	adopted	adopt	VERB
easat-1572	117	11	with	with	ADP
easat-1572	117	12	the	the	DET
easat-1572	117	13	use	use	NOUN
easat-1572	117	14	of	of	ADP
easat-1572	117	15	questionnaires	questionnaire	NOUN
easat-1572	117	16	to	to	PART
easat-1572	117	17	obtain	obtain	VERB
easat-1572	117	18	information	information	NOUN
easat-1572	117	19	from	from	ADP
easat-1572	117	20	the	the	DET
easat-1572	117	21	participants	participant	NOUN
easat-1572	117	22	in	in	ADP
easat-1572	117	23	the	the	DET
easat-1572	117	24	study	study	NOUN
easat-1572	117	25	.	.	PUNCT
easat-1572	118	1	the	the	DET
easat-1572	118	2	purpose	purpose	NOUN
easat-1572	118	3	of	of	ADP
easat-1572	118	4	using	use	VERB
easat-1572	118	5	this	this	DET
easat-1572	118	6	research	research	NOUN
easat-1572	118	7	design	design	NOUN
easat-1572	118	8	is	be	AUX
easat-1572	118	9	to	to	PART
easat-1572	118	10	establish	establish	VERB
easat-1572	118	11	the	the	DET
easat-1572	118	12	effect	effect	NOUN
easat-1572	118	13	of	of	ADP
easat-1572	118	14	the	the	DET
easat-1572	118	15	independent	independent	ADJ
easat-1572	118	16	variables	variable	NOUN
easat-1572	118	17	on	on	ADP
easat-1572	118	18	the	the	DET
easat-1572	118	19	dependent	dependent	ADJ
easat-1572	118	20	variables	variable	NOUN
easat-1572	118	21	and	and	CCONJ
easat-1572	118	22	the	the	DET
easat-1572	118	23	level	level	NOUN
easat-1572	118	24	of	of	ADP
easat-1572	118	25	influence	influence	NOUN
easat-1572	118	26	of	of	ADP
easat-1572	118	27	the	the	DET
easat-1572	118	28	independent	independent	ADJ
easat-1572	118	29	variables	variable	NOUN
easat-1572	118	30	on	on	ADP
easat-1572	118	31	the	the	DET
easat-1572	118	32	dependent	dependent	ADJ
easat-1572	118	33	variables	variable	NOUN
easat-1572	118	34	(	(	PUNCT
easat-1572	118	35	adanlawo	adanlawo	PROPN
easat-1572	118	36	et	et	PROPN
easat-1572	118	37	al	al	PROPN
easat-1572	118	38	.	.	PROPN
easat-1572	118	39	,	,	PUNCT
easat-1572	118	40	2021	2021	NUM
easat-1572	118	41	)	)	PUNCT
easat-1572	118	42	.	.	PUNCT
easat-1572	119	1	the	the	DET
easat-1572	119	2	population	population	NOUN
easat-1572	119	3	for	for	ADP
easat-1572	119	4	the	the	DET
easat-1572	119	5	study	study	NOUN
easat-1572	119	6	is	be	AUX
easat-1572	119	7	the	the	DET
easat-1572	119	8	customers	customer	NOUN
easat-1572	119	9	of	of	ADP
easat-1572	119	10	commercial	commercial	ADJ
easat-1572	119	11	banks	bank	NOUN
easat-1572	119	12	in	in	ADP
easat-1572	119	13	nigeria	nigeria	PROPN
easat-1572	119	14	.	.	PUNCT
easat-1572	120	1	the	the	DET
easat-1572	120	2	sample	sample	NOUN
easat-1572	120	3	size	size	NOUN
easat-1572	120	4	for	for	ADP
easat-1572	120	5	the	the	DET
easat-1572	120	6	study	study	NOUN
easat-1572	120	7	was	be	AUX
easat-1572	120	8	100	100	NUM
easat-1572	120	9	customers	customer	NOUN
easat-1572	120	10	who	who	PRON
easat-1572	120	11	patronise	patronise	VERB
easat-1572	120	12	the	the	DET
easat-1572	120	13	banks	bank	NOUN
easat-1572	120	14	.	.	PUNCT
easat-1572	121	1	the	the	DET
easat-1572	121	2	purposeful	purposeful	ADJ
easat-1572	121	3	sampling	sampling	NOUN
easat-1572	121	4	technique	technique	NOUN
easat-1572	121	5	was	be	AUX
easat-1572	121	6	used	use	VERB
easat-1572	121	7	to	to	PART
easat-1572	121	8	select	select	VERB
easat-1572	121	9	10	10	NUM
easat-1572	121	10	customers	customer	NOUN
easat-1572	121	11	each	each	PRON
easat-1572	121	12	from	from	ADP
easat-1572	121	13	10	10	NUM
easat-1572	121	14	commercial	commercial	ADJ
easat-1572	121	15	banks	bank	NOUN
easat-1572	121	16	.	.	PUNCT
easat-1572	122	1	the	the	DET
easat-1572	122	2	data	datum	NOUN
easat-1572	122	3	collected	collect	VERB
easat-1572	122	4	from	from	ADP
easat-1572	122	5	the	the	DET
easat-1572	122	6	participants	participant	NOUN
easat-1572	122	7	were	be	AUX
easat-1572	122	8	analysed	analyse	VERB
easat-1572	122	9	using	use	VERB
easat-1572	122	10	inferential	inferential	ADJ
easat-1572	122	11	statistics	statistic	NOUN
easat-1572	122	12	;	;	PUNCT
easat-1572	122	13	regression	regression	NOUN
easat-1572	122	14	was	be	AUX
easat-1572	122	15	used	use	VERB
easat-1572	122	16	to	to	PART
easat-1572	122	17	analyse	analyse	VERB
easat-1572	122	18	hypotheses	hypothesis	NOUN
easat-1572	122	19	1	1	NUM
easat-1572	122	20	and	and	CCONJ
easat-1572	122	21	2	2	NUM
easat-1572	122	22	,	,	PUNCT
easat-1572	122	23	respectively	respectively	ADV
easat-1572	122	24	,	,	PUNCT
easat-1572	122	25	at	at	ADP
easat-1572	122	26	the	the	DET
easat-1572	122	27	0.05	0.05	NUM
easat-1572	122	28	level	level	NOUN
easat-1572	122	29	of	of	ADP
easat-1572	122	30	significance	significance	NOUN
easat-1572	122	31	.	.	PUNCT
easat-1572	123	1	5	5	X
easat-1572	123	2	.	.	NOUN
easat-1572	123	3	results	result	VERB
easat-1572	123	4	hypotheses	hypothesis	NOUN
easat-1572	123	5	1	1	NUM
easat-1572	123	6	:	:	PUNCT
easat-1572	123	7	there	there	PRON
easat-1572	123	8	is	be	VERB
easat-1572	123	9	no	no	DET
easat-1572	123	10	significance	significance	NOUN
easat-1572	123	11	influence	influence	NOUN
easat-1572	123	12	of	of	ADP
easat-1572	123	13	technological	technological	ADJ
easat-1572	123	14	usage	usage	NOUN
easat-1572	123	15	on	on	ADP
easat-1572	123	16	customer	customer	NOUN
easat-1572	123	17	service	service	NOUN
easat-1572	123	18	table	table	NOUN
easat-1572	123	19	1a	1a	NOUN
easat-1572	123	20	.	.	PUNCT
easat-1572	124	1	summary	summary	NOUN
easat-1572	124	2	of	of	ADP
easat-1572	124	3	regression	regression	NOUN
easat-1572	124	4	analysis	analysis	NOUN
easat-1572	124	5	.	.	PUNCT
easat-1572	125	1	model	model	NOUN
easat-1572	125	2	r	r	NOUN
easat-1572	125	3	r	r	NOUN
easat-1572	125	4	square	square	ADJ
easat-1572	125	5	adjusted	adjust	VERB
easat-1572	125	6	square	square	NOUN
easat-1572	125	7	r	r	NOUN
easat-1572	125	8	std	std	NOUN
easat-1572	125	9	.	.	NOUN
easat-1572	125	10	error	error	NOUN
easat-1572	125	11	of	of	ADP
easat-1572	125	12	the	the	DET
easat-1572	125	13	estimate	estimate	NOUN
easat-1572	125	14	1	1	NUM
easat-1572	125	15	0.715a	0.715a	NOUN
easat-1572	125	16	0.445	0.445	NUM
easat-1572	125	17	0.441	0.441	NUM
easat-1572	125	18	5.16692	5.16692	NUM
easat-1572	125	19	note	note	NOUN
easat-1572	125	20	:	:	PUNCT
easat-1572	125	21	a.	a.	NOUN
easat-1572	125	22	predictors	predictor	NOUN
easat-1572	125	23	:	:	PUNCT
easat-1572	125	24	(	(	PUNCT
easat-1572	125	25	constant	constant	ADJ
easat-1572	125	26	)	)	PUNCT
easat-1572	125	27	,	,	PUNCT
easat-1572	125	28	technological	technological	ADJ
easat-1572	125	29	usage	usage	NOUN
easat-1572	125	30	.	.	PUNCT
easat-1572	126	1	1983	1983	NUM
easat-1572	126	2	edelweiss	edelweiss	PROPN
easat-1572	126	3	applied	apply	VERB
easat-1572	126	4	science	science	NOUN
easat-1572	126	5	and	and	CCONJ
easat-1572	126	6	technology	technology	NOUN
easat-1572	126	7	issn	issn	PROPN
easat-1572	126	8	:	:	PUNCT
easat-1572	126	9	2576	2576	NUM
easat-1572	126	10	-	-	SYM
easat-1572	126	11	8484	8484	NUM
easat-1572	126	12	vol	vol	NOUN
easat-1572	126	13	.	.	PROPN
easat-1572	126	14	8	8	NUM
easat-1572	126	15	,	,	PUNCT
easat-1572	126	16	no	no	INTJ
easat-1572	126	17	.	.	NOUN
easat-1572	127	1	4	4	NUM
easat-1572	127	2	:	:	PUNCT
easat-1572	127	3	1979	1979	NUM
easat-1572	127	4	-	-	SYM
easat-1572	127	5	1985	1985	NUM
easat-1572	127	6	,	,	PUNCT
easat-1572	127	7	2024	2024	NUM
easat-1572	127	8	doi	doi	NOUN
easat-1572	127	9	:	:	PUNCT
easat-1572	127	10	10.55214/25768484.v8i4.1572	10.55214/25768484.v8i4.1572	NUM
easat-1572	127	11	©	©	NOUN
easat-1572	127	12	2024	2024	NUM
easat-1572	127	13	by	by	ADP
easat-1572	127	14	the	the	DET
easat-1572	127	15	author	author	NOUN
easat-1572	127	16	;	;	PUNCT
easat-1572	127	17	licensee	licensee	PROPN
easat-1572	127	18	learning	learn	VERB
easat-1572	127	19	gate	gate	PROPN
easat-1572	127	20	table	table	NOUN
easat-1572	127	21	1a	1a	PROPN
easat-1572	127	22	indicated	indicate	VERB
easat-1572	127	23	that	that	SCONJ
easat-1572	127	24	r	r	NOUN
easat-1572	127	25	=	=	NOUN
easat-1572	127	26	0.715	0.715	NUM
easat-1572	127	27	,	,	PUNCT
easat-1572	127	28	which	which	PRON
easat-1572	127	29	implies	imply	VERB
easat-1572	127	30	that	that	SCONJ
easat-1572	127	31	there	there	PRON
easat-1572	127	32	was	be	VERB
easat-1572	127	33	a	a	DET
easat-1572	127	34	significant	significant	ADJ
easat-1572	127	35	influence	influence	NOUN
easat-1572	127	36	between	between	ADP
easat-1572	127	37	the	the	DET
easat-1572	127	38	independent	independent	ADJ
easat-1572	127	39	and	and	CCONJ
easat-1572	127	40	dependent	dependent	ADJ
easat-1572	127	41	variables	variable	NOUN
easat-1572	127	42	.	.	PUNCT
easat-1572	128	1	the	the	DET
easat-1572	128	2	r	r	NOUN
easat-1572	128	3	square	square	ADJ
easat-1572	128	4	value	value	NOUN
easat-1572	128	5	of.445	of.445	CCONJ
easat-1572	128	6	indicated	indicate	VERB
easat-1572	128	7	4.45	4.45	NUM
easat-1572	128	8	%	%	NOUN
easat-1572	128	9	of	of	ADP
easat-1572	128	10	the	the	DET
easat-1572	128	11	observed	observe	VERB
easat-1572	128	12	variance	variance	NOUN
easat-1572	128	13	of	of	ADP
easat-1572	128	14	technological	technological	ADJ
easat-1572	128	15	usage	usage	NOUN
easat-1572	128	16	on	on	ADP
easat-1572	128	17	customer	customer	NOUN
easat-1572	128	18	service	service	NOUN
easat-1572	128	19	.	.	PUNCT
easat-1572	129	1	table	table	NOUN
easat-1572	129	2	1b	1b	NUM
easat-1572	129	3	.	.	PUNCT
easat-1572	130	1	summary	summary	NOUN
easat-1572	130	2	of	of	ADP
easat-1572	130	3	regression	regression	NOUN
easat-1572	130	4	showing	show	VERB
easat-1572	130	5	significance	significance	NOUN
easat-1572	130	6	influence	influence	NOUN
easat-1572	130	7	of	of	ADP
easat-1572	130	8	technological	technological	ADJ
easat-1572	130	9	usage	usage	NOUN
easat-1572	130	10	on	on	ADP
easat-1572	130	11	customer	customer	NOUN
easat-1572	130	12	service	service	NOUN
easat-1572	130	13	.	.	PUNCT
easat-1572	131	1	model	model	PROPN
easat-1572	131	2	sum	sum	NOUN
easat-1572	131	3	squares	square	NOUN
easat-1572	131	4	of	of	ADP
easat-1572	131	5	mean	mean	ADJ
easat-1572	131	6	square	square	ADJ
easat-1572	131	7	f	f	NOUN
easat-1572	131	8	-	-	PUNCT
easat-1572	131	9	cal	cal	ADJ
easat-1572	131	10	f	f	X
easat-1572	131	11	-	-	PUNCT
easat-1572	131	12	cri	cri	VERB
easat-1572	131	13	sig	sig	NOUN
easat-1572	131	14	.	.	PROPN
easat-1572	132	1	1	1	NUM
easat-1572	132	2	regression	regression	NOUN
easat-1572	132	3	3372.53	3372.53	NUM
easat-1572	132	4	1	1	NUM
easat-1572	132	5	3372.53	3372.53	NUM
easat-1572	132	6	194.244	194.244	NUM
easat-1572	132	7	3.27	3.27	NUM
easat-1572	132	8	000a	000a	PROPN
easat-1572	132	9	residual	residual	ADJ
easat-1572	132	10	1701.51	1701.51	NUM
easat-1572	132	11	98	98	NUM
easat-1572	132	12	17.362	17.362	NUM
easat-1572	132	13	total	total	ADJ
easat-1572	132	14	5074.04	5074.04	NUM
easat-1572	132	15	99	99	NUM
easat-1572	132	16	note	note	NOUN
easat-1572	132	17	:	:	PUNCT
easat-1572	132	18	a.	a.	NOUN
easat-1572	132	19	predictors	predictor	NOUN
easat-1572	132	20	:	:	PUNCT
easat-1572	132	21	(	(	PUNCT
easat-1572	132	22	constant	constant	ADJ
easat-1572	132	23	)	)	PUNCT
easat-1572	132	24	,	,	PUNCT
easat-1572	132	25	customer	customer	NOUN
easat-1572	132	26	service	service	NOUN
easat-1572	132	27	.	.	PUNCT
easat-1572	133	1	b.	b.	PROPN
easat-1572	134	1	dependent	dependent	ADJ
easat-1572	134	2	variable	variable	NOUN
easat-1572	134	3	:	:	PUNCT
easat-1572	134	4	technological	technological	ADJ
easat-1572	134	5	usage	usage	NOUN
easat-1572	134	6	.	.	PUNCT
easat-1572	135	1	from	from	ADP
easat-1572	135	2	table	table	NOUN
easat-1572	135	3	1b	1b	NUM
easat-1572	135	4	,	,	PUNCT
easat-1572	135	5	technological	technological	ADJ
easat-1572	135	6	usage	usage	NOUN
easat-1572	135	7	has	have	VERB
easat-1572	135	8	a	a	DET
easat-1572	135	9	significant	significant	ADJ
easat-1572	135	10	influence	influence	NOUN
easat-1572	135	11	on	on	ADP
easat-1572	135	12	customer	customer	NOUN
easat-1572	135	13	service	service	NOUN
easat-1572	136	1	[	[	X
easat-1572	136	2	f	f	X
easat-1572	136	3	(	(	PUNCT
easat-1572	136	4	l	l	NOUN
easat-1572	136	5	,	,	PUNCT
easat-1572	136	6	98	98	NUM
easat-1572	136	7	)	)	PUNCT
easat-1572	136	8	194.244	194.244	NUM
easat-1572	136	9	]	]	PUNCT
easat-1572	136	10	.	.	PUNCT
easat-1572	137	1	therefore	therefore	ADV
easat-1572	137	2	,	,	PUNCT
easat-1572	137	3	null	null	ADJ
easat-1572	137	4	hypothesis	hypothesis	NOUN
easat-1572	137	5	1	1	NUM
easat-1572	137	6	is	be	AUX
easat-1572	137	7	rejected	reject	VERB
easat-1572	137	8	.	.	PUNCT
easat-1572	138	1	this	this	PRON
easat-1572	138	2	implies	imply	VERB
easat-1572	138	3	that	that	SCONJ
easat-1572	138	4	technological	technological	ADJ
easat-1572	138	5	usage	usage	NOUN
easat-1572	138	6	has	have	VERB
easat-1572	138	7	a	a	DET
easat-1572	138	8	positive	positive	ADJ
easat-1572	138	9	impact	impact	NOUN
easat-1572	138	10	on	on	ADP
easat-1572	138	11	customer	customer	NOUN
easat-1572	138	12	service	service	NOUN
easat-1572	138	13	.	.	PUNCT
easat-1572	139	1	as	as	ADP
easat-1572	139	2	such	such	ADJ
easat-1572	139	3	,	,	PUNCT
easat-1572	139	4	the	the	DET
easat-1572	139	5	utilisation	utilisation	NOUN
easat-1572	139	6	of	of	ADP
easat-1572	139	7	technologies	technology	NOUN
easat-1572	139	8	will	will	AUX
easat-1572	139	9	enhance	enhance	VERB
easat-1572	139	10	e	e	NOUN
easat-1572	139	11	-	-	NOUN
easat-1572	139	12	banking	banking	NOUN
easat-1572	139	13	and	and	CCONJ
easat-1572	139	14	selfservice	selfservice	NOUN
easat-1572	139	15	and	and	CCONJ
easat-1572	139	16	would	would	AUX
easat-1572	139	17	facilitate	facilitate	VERB
easat-1572	139	18	the	the	DET
easat-1572	139	19	effectiveness	effectiveness	NOUN
easat-1572	139	20	of	of	ADP
easat-1572	139	21	customer	customer	NOUN
easat-1572	139	22	service	service	NOUN
easat-1572	139	23	to	to	PART
easat-1572	139	24	render	render	VERB
easat-1572	139	25	quality	quality	NOUN
easat-1572	139	26	services	service	NOUN
easat-1572	139	27	towards	towards	ADP
easat-1572	139	28	aiding	aid	VERB
easat-1572	139	29	customers	customer	NOUN
easat-1572	139	30	’	'	PUNCT
easat-1572	139	31	satisfaction	satisfaction	NOUN
easat-1572	139	32	.	.	PUNCT
easat-1572	140	1	hypothesis	hypothesis	NOUN
easat-1572	140	2	2	2	NUM
easat-1572	140	3	:	:	PUNCT
easat-1572	140	4	there	there	PRON
easat-1572	140	5	is	be	VERB
easat-1572	140	6	no	no	DET
easat-1572	140	7	significance	significance	NOUN
easat-1572	140	8	influence	influence	NOUN
easat-1572	140	9	of	of	ADP
easat-1572	140	10	technological	technological	ADJ
easat-1572	140	11	usage	usage	NOUN
easat-1572	140	12	on	on	ADP
easat-1572	140	13	customers	customer	NOUN
easat-1572	140	14	’	'	PUNCT
easat-1572	140	15	satisfaction	satisfaction	NOUN
easat-1572	140	16	table	table	NOUN
easat-1572	140	17	2a	2a	NUM
easat-1572	140	18	.	.	PUNCT
easat-1572	141	1	model	model	NOUN
easat-1572	141	2	summary	summary	PROPN
easat-1572	141	3	.	.	PUNCT
easat-1572	142	1	model	model	NOUN
easat-1572	142	2	r	r	NOUN
easat-1572	142	3	r	r	NOUN
easat-1572	142	4	square	square	ADJ
easat-1572	142	5	adjusted	adjust	VERB
easat-1572	142	6	r	r	NOUN
easat-1572	142	7	square	square	ADJ
easat-1572	142	8	std	std	NOUN
easat-1572	142	9	.	.	PUNCT
easat-1572	142	10	error	error	NOUN
easat-1572	142	11	of	of	ADP
easat-1572	142	12	the	the	DET
easat-1572	142	13	estimate	estimate	NOUN
easat-1572	142	14	1	1	NUM
easat-1572	142	15	0.376a	0.376a	NOUN
easat-1572	142	16	0.143	0.143	NUM
easat-1572	142	17	0.125	0.125	NUM
easat-1572	142	18	1.91603	1.91603	NUM
easat-1572	142	19	note	note	NOUN
easat-1572	142	20	:	:	PUNCT
easat-1572	142	21	a.	a.	NOUN
easat-1572	142	22	predictors	predictor	NOUN
easat-1572	142	23	:	:	PUNCT
easat-1572	142	24	(	(	PUNCT
easat-1572	142	25	constant	constant	ADJ
easat-1572	142	26	)	)	PUNCT
easat-1572	142	27	,	,	PUNCT
easat-1572	142	28	technological	technological	ADJ
easat-1572	142	29	usage	usage	NOUN
easat-1572	142	30	.	.	PUNCT
easat-1572	143	1	table	table	NOUN
easat-1572	143	2	1a	1a	PROPN
easat-1572	143	3	indicates	indicate	VERB
easat-1572	143	4	r	r	NOUN
easat-1572	143	5	=	=	PUNCT
easat-1572	143	6	0.376	0.376	NUM
easat-1572	143	7	,	,	PUNCT
easat-1572	143	8	and	and	CCONJ
easat-1572	143	9	the	the	DET
easat-1572	143	10	r	r	NOUN
easat-1572	143	11	square	square	ADJ
easat-1572	143	12	value	value	NOUN
easat-1572	143	13	of.143	of.143	PROPN
easat-1572	143	14	indicates	indicate	VERB
easat-1572	143	15	14.3	14.3	NUM
easat-1572	143	16	%	%	NOUN
easat-1572	143	17	of	of	ADP
easat-1572	143	18	the	the	DET
easat-1572	143	19	variance	variance	NOUN
easat-1572	143	20	that	that	PRON
easat-1572	143	21	is	be	AUX
easat-1572	143	22	accounted	account	VERB
easat-1572	143	23	for	for	ADP
easat-1572	143	24	in	in	ADP
easat-1572	143	25	the	the	DET
easat-1572	143	26	model	model	NOUN
easat-1572	143	27	,	,	PUNCT
easat-1572	143	28	which	which	PRON
easat-1572	143	29	is	be	AUX
easat-1572	143	30	low	low	ADJ
easat-1572	143	31	.	.	PUNCT
easat-1572	144	1	the	the	DET
easat-1572	144	2	independent	independent	ADJ
easat-1572	144	3	variable	variable	NOUN
easat-1572	144	4	accounted	account	VERB
easat-1572	144	5	for	for	ADP
easat-1572	144	6	14.3	14.3	NUM
easat-1572	144	7	%	%	NOUN
easat-1572	144	8	of	of	ADP
easat-1572	144	9	the	the	DET
easat-1572	144	10	variance	variance	NOUN
easat-1572	144	11	in	in	ADP
easat-1572	144	12	the	the	DET
easat-1572	144	13	dependent	dependent	ADJ
easat-1572	144	14	variable	variable	NOUN
easat-1572	144	15	.	.	PUNCT
easat-1572	145	1	i.e.	i.e.	X
easat-1572	145	2	,	,	PUNCT
easat-1572	145	3	the	the	DET
easat-1572	145	4	regression	regression	NOUN
easat-1572	145	5	model	model	NOUN
easat-1572	145	6	is	be	AUX
easat-1572	145	7	poorly	poorly	ADV
easat-1572	145	8	fit	fit	ADJ
easat-1572	145	9	.	.	PUNCT
easat-1572	145	10	table	table	NOUN
easat-1572	145	11	2b	2b	NOUN
easat-1572	145	12	.	.	PUNCT
easat-1572	146	1	regression	regression	NOUN
easat-1572	146	2	analysis	analysis	NOUN
easat-1572	146	3	showing	show	VERB
easat-1572	146	4	the	the	DET
easat-1572	146	5	significance	significance	NOUN
easat-1572	146	6	influence	influence	NOUN
easat-1572	146	7	of	of	ADP
easat-1572	146	8	technological	technological	ADJ
easat-1572	146	9	usage	usage	NOUN
easat-1572	146	10	on	on	ADP
easat-1572	146	11	customers	customer	NOUN
easat-1572	146	12	’	'	PUNCT
easat-1572	146	13	satisfaction	satisfaction	NOUN
easat-1572	146	14	.	.	PUNCT
easat-1572	147	1	model	model	NOUN
easat-1572	147	2	sum	sum	NOUN
easat-1572	147	3	of	of	ADP
easat-1572	147	4	squares	square	NOUN
easat-1572	147	5	df	df	PROPN
easat-1572	147	6	mean	mean	VERB
easat-1572	147	7	square	square	ADJ
easat-1572	147	8	f	f	X
easat-1572	147	9	-	-	PUNCT
easat-1572	147	10	cal	cal	NOUN
easat-1572	147	11	.	.	PUNCT
easat-1572	148	1	f	f	X
easat-1572	148	2	-	-	PUNCT
easat-1572	148	3	cri	cri	PROPN
easat-1572	148	4	.	.	PUNCT
easat-1572	149	1	sig	sig	NOUN
easat-1572	149	2	.	.	PUNCT
easat-1572	149	3	1	1	NUM
easat-1572	149	4	regression	regression	VERB
easat-1572	149	5	162.513	162.513	NUM
easat-1572	149	6	2	2	NUM
easat-1572	149	7	78.617	78.617	NUM
easat-1572	149	8	27.452	27.452	NUM
easat-1572	149	9	3.38	3.38	NUM
easat-1572	149	10	0.000a	0.000a	NOUN
easat-1572	149	11	residual	residual	ADJ
easat-1572	149	12	1165.873	1165.873	NUM
easat-1572	149	13	97	97	NUM
easat-1572	149	14	3.626	3.626	NUM
easat-1572	149	15	total	total	NOUN
easat-1572	149	16	1254.587	1254.587	NUM
easat-1572	149	17	99	99	NUM
easat-1572	149	18	note	note	NOUN
easat-1572	149	19	:	:	PUNCT
easat-1572	149	20	a.	a.	NOUN
easat-1572	149	21	predictors	predictor	NOUN
easat-1572	149	22	:	:	PUNCT
easat-1572	149	23	(	(	PUNCT
easat-1572	149	24	constant	constant	ADJ
easat-1572	149	25	)	)	PUNCT
easat-1572	149	26	,	,	PUNCT
easat-1572	149	27	technological	technological	ADJ
easat-1572	149	28	usage	usage	NOUN
easat-1572	149	29	b.	b.	PROPN
easat-1572	149	30	dependent	dependent	ADJ
easat-1572	149	31	variable	variable	NOUN
easat-1572	149	32	:	:	PUNCT
easat-1572	149	33	customers	customer	NOUN
easat-1572	149	34	satisfaction	satisfaction	VERB
easat-1572	149	35	.	.	PUNCT
easat-1572	150	1	from	from	ADP
easat-1572	150	2	table	table	NOUN
easat-1572	150	3	2b	2b	NOUN
easat-1572	150	4	above	above	ADV
easat-1572	150	5	,	,	PUNCT
easat-1572	150	6	there	there	PRON
easat-1572	150	7	is	be	VERB
easat-1572	150	8	a	a	DET
easat-1572	150	9	significant	significant	ADJ
easat-1572	150	10	influence	influence	NOUN
easat-1572	150	11	of	of	ADP
easat-1572	150	12	technological	technological	ADJ
easat-1572	150	13	usage	usage	NOUN
easat-1572	150	14	on	on	ADP
easat-1572	150	15	customers	customer	NOUN
easat-1572	150	16	’	'	PUNCT
easat-1572	150	17	satisfaction	satisfaction	NOUN
easat-1572	150	18	[	[	X
easat-1572	150	19	f	f	X
easat-1572	150	20	(	(	PUNCT
easat-1572	150	21	1	1	NUM
easat-1572	150	22	,	,	PUNCT
easat-1572	150	23	99	99	NUM
easat-1572	150	24	)	)	PUNCT
easat-1572	150	25	=	=	NOUN
easat-1572	150	26	27.452	27.452	NUM
easat-1572	150	27	;	;	PUNCT
easat-1572	150	28	p<0.05	p<0.05	NOUN
easat-1572	150	29	]	]	PUNCT
easat-1572	150	30	.	.	PUNCT
easat-1572	151	1	therefore	therefore	ADV
easat-1572	151	2	,	,	PUNCT
easat-1572	151	3	null	null	ADJ
easat-1572	151	4	hypothesis	hypothesis	NOUN
easat-1572	151	5	2	2	NUM
easat-1572	151	6	is	be	AUX
easat-1572	151	7	rejected	reject	VERB
easat-1572	151	8	.	.	PUNCT
easat-1572	152	1	this	this	PRON
easat-1572	152	2	implies	imply	VERB
easat-1572	152	3	that	that	SCONJ
easat-1572	152	4	technological	technological	ADJ
easat-1572	152	5	usage	usage	NOUN
easat-1572	152	6	enables	enable	VERB
easat-1572	152	7	customers	customer	NOUN
easat-1572	152	8	to	to	PART
easat-1572	152	9	derive	derive	VERB
easat-1572	152	10	satisfaction	satisfaction	NOUN
easat-1572	152	11	by	by	ADP
easat-1572	152	12	making	make	VERB
easat-1572	152	13	use	use	NOUN
easat-1572	152	14	of	of	ADP
easat-1572	152	15	self	self	NOUN
easat-1572	152	16	-	-	PUNCT
easat-1572	152	17	service	service	NOUN
easat-1572	152	18	technology	technology	NOUN
easat-1572	152	19	without	without	ADP
easat-1572	152	20	going	go	VERB
easat-1572	152	21	to	to	ADP
easat-1572	152	22	the	the	DET
easat-1572	152	23	bank	bank	NOUN
easat-1572	152	24	.	.	PUNCT
easat-1572	153	1	6	6	NUM
easat-1572	153	2	.	.	X
easat-1572	153	3	conclusion	conclusion	NOUN
easat-1572	153	4	the	the	DET
easat-1572	153	5	world	world	NOUN
easat-1572	153	6	economy	economy	NOUN
easat-1572	153	7	has	have	AUX
easat-1572	153	8	witnessed	witness	VERB
easat-1572	153	9	extensive	extensive	ADJ
easat-1572	153	10	transformation	transformation	NOUN
easat-1572	153	11	in	in	ADP
easat-1572	153	12	the	the	DET
easat-1572	153	13	field	field	NOUN
easat-1572	153	14	of	of	ADP
easat-1572	153	15	information	information	NOUN
easat-1572	153	16	exchange	exchange	NOUN
easat-1572	153	17	and	and	CCONJ
easat-1572	153	18	the	the	DET
easat-1572	153	19	development	development	NOUN
easat-1572	153	20	of	of	ADP
easat-1572	153	21	information	information	NOUN
easat-1572	153	22	and	and	CCONJ
easat-1572	153	23	communication	communication	NOUN
easat-1572	153	24	technologies	technology	NOUN
easat-1572	153	25	.	.	PUNCT
easat-1572	154	1	it	it	PRON
easat-1572	154	2	is	be	AUX
easat-1572	154	3	impossible	impossible	ADJ
easat-1572	154	4	to	to	PART
easat-1572	154	5	overstate	overstate	VERB
easat-1572	154	6	the	the	DET
easat-1572	154	7	significance	significance	NOUN
easat-1572	154	8	of	of	ADP
easat-1572	154	9	e	e	NOUN
easat-1572	154	10	-	-	ADJ
easat-1572	154	11	banking	banking	ADJ
easat-1572	154	12	innovation	innovation	NOUN
easat-1572	154	13	and	and	CCONJ
easat-1572	154	14	technology	technology	NOUN
easat-1572	154	15	in	in	ADP
easat-1572	154	16	the	the	DET
easat-1572	154	17	global	global	ADJ
easat-1572	154	18	banking	banking	NOUN
easat-1572	154	19	sector	sector	NOUN
easat-1572	154	20	.	.	PUNCT
easat-1572	155	1	in	in	ADP
easat-1572	155	2	order	order	NOUN
easat-1572	155	3	to	to	PART
easat-1572	155	4	improve	improve	VERB
easat-1572	155	5	service	service	NOUN
easat-1572	155	6	quality	quality	NOUN
easat-1572	155	7	,	,	PUNCT
easat-1572	155	8	banks	bank	NOUN
easat-1572	155	9	now	now	ADV
easat-1572	155	10	need	need	VERB
easat-1572	155	11	to	to	PART
easat-1572	155	12	be	be	AUX
easat-1572	155	13	technologically	technologically	ADV
easat-1572	155	14	innovative	innovative	ADJ
easat-1572	155	15	and	and	CCONJ
easat-1572	155	16	upgrade	upgrade	VERB
easat-1572	155	17	with	with	ADP
easat-1572	155	18	new	new	ADJ
easat-1572	155	19	technologyrelated	technologyrelate	VERB
easat-1572	155	20	features	feature	NOUN
easat-1572	155	21	.	.	PUNCT
easat-1572	156	1	since	since	SCONJ
easat-1572	156	2	relationships	relationship	NOUN
easat-1572	156	3	depend	depend	VERB
easat-1572	156	4	heavily	heavily	ADV
easat-1572	156	5	on	on	ADP
easat-1572	156	6	customer	customer	NOUN
easat-1572	156	7	satisfaction	satisfaction	NOUN
easat-1572	156	8	,	,	PUNCT
easat-1572	156	9	tbssb	tbssb	VERB
easat-1572	156	10	service	service	NOUN
easat-1572	156	11	quality	quality	NOUN
easat-1572	156	12	may	may	AUX
easat-1572	156	13	1984	1984	NUM
easat-1572	156	14	edelweiss	edelweiss	PROPN
easat-1572	156	15	applied	apply	VERB
easat-1572	156	16	science	science	NOUN
easat-1572	156	17	and	and	CCONJ
easat-1572	156	18	technology	technology	NOUN
easat-1572	156	19	issn	issn	PROPN
easat-1572	156	20	:	:	PUNCT
easat-1572	156	21	2576	2576	NUM
easat-1572	156	22	-	-	SYM
easat-1572	156	23	8484	8484	NUM
easat-1572	156	24	vol	vol	NOUN
easat-1572	156	25	.	.	PROPN
easat-1572	156	26	8	8	NUM
easat-1572	156	27	,	,	PUNCT
easat-1572	156	28	no	no	INTJ
easat-1572	156	29	.	.	NOUN
easat-1572	157	1	4	4	NUM
easat-1572	157	2	:	:	PUNCT
easat-1572	157	3	1979	1979	NUM
easat-1572	157	4	-	-	SYM
easat-1572	157	5	1985	1985	NUM
easat-1572	157	6	,	,	PUNCT
easat-1572	157	7	2024	2024	NUM
easat-1572	157	8	doi	doi	NOUN
easat-1572	157	9	:	:	PUNCT
easat-1572	157	10	10.55214/25768484.v8i4.1572	10.55214/25768484.v8i4.1572	NUM
easat-1572	157	11	©	©	NOUN
easat-1572	157	12	2024	2024	NUM
easat-1572	157	13	by	by	ADP
easat-1572	157	14	the	the	DET
easat-1572	157	15	author	author	NOUN
easat-1572	157	16	;	;	PUNCT
easat-1572	157	17	licensee	licensee	PROPN
easat-1572	157	18	learning	learning	NOUN
easat-1572	157	19	gate	gate	NOUN
easat-1572	157	20	not	not	PART
easat-1572	157	21	be	be	AUX
easat-1572	157	22	the	the	DET
easat-1572	157	23	only	only	ADJ
easat-1572	157	24	factor	factor	NOUN
easat-1572	157	25	influencing	influence	VERB
easat-1572	157	26	customer	customer	NOUN
easat-1572	157	27	satisfaction	satisfaction	NOUN
easat-1572	157	28	.	.	PUNCT
easat-1572	158	1	consequently	consequently	ADV
easat-1572	158	2	,	,	PUNCT
easat-1572	158	3	banks	bank	NOUN
easat-1572	158	4	must	must	AUX
easat-1572	158	5	also	also	ADV
easat-1572	158	6	identify	identify	VERB
easat-1572	158	7	other	other	ADJ
easat-1572	158	8	elements	element	NOUN
easat-1572	158	9	that	that	PRON
easat-1572	158	10	are	be	AUX
easat-1572	158	11	vital	vital	ADJ
easat-1572	158	12	to	to	ADP
easat-1572	158	13	raising	raise	VERB
easat-1572	158	14	customer	customer	NOUN
easat-1572	158	15	satisfaction	satisfaction	NOUN
easat-1572	158	16	,	,	PUNCT
easat-1572	158	17	such	such	ADJ
easat-1572	158	18	as	as	ADP
easat-1572	158	19	value	value	NOUN
easat-1572	158	20	,	,	PUNCT
easat-1572	158	21	reputation	reputation	NOUN
easat-1572	158	22	,	,	PUNCT
easat-1572	158	23	and	and	CCONJ
easat-1572	158	24	trust	trust	NOUN
easat-1572	158	25	.	.	PUNCT
easat-1572	159	1	however	however	ADV
easat-1572	159	2	,	,	PUNCT
easat-1572	159	3	by	by	ADP
easat-1572	159	4	encouraging	encourage	VERB
easat-1572	159	5	more	more	ADJ
easat-1572	159	6	people	people	NOUN
easat-1572	159	7	to	to	PART
easat-1572	159	8	participate	participate	VERB
easat-1572	159	9	in	in	ADP
easat-1572	159	10	the	the	DET
easat-1572	159	11	financial	financial	ADJ
easat-1572	159	12	system	system	NOUN
easat-1572	159	13	,	,	PUNCT
easat-1572	159	14	atm	atm	PROPN
easat-1572	159	15	technology	technology	NOUN
easat-1572	159	16	has	have	AUX
easat-1572	159	17	improved	improve	VERB
easat-1572	159	18	banking	banking	NOUN
easat-1572	159	19	services	service	NOUN
easat-1572	159	20	in	in	ADP
easat-1572	159	21	a	a	DET
easat-1572	159	22	largely	largely	ADV
easat-1572	159	23	unbanked	unbanked	ADJ
easat-1572	159	24	economy	economy	NOUN
easat-1572	159	25	.	.	PUNCT
easat-1572	160	1	this	this	PRON
easat-1572	160	2	has	have	AUX
easat-1572	160	3	led	lead	VERB
easat-1572	160	4	to	to	ADP
easat-1572	160	5	a	a	DET
easat-1572	160	6	rise	rise	NOUN
easat-1572	160	7	in	in	ADP
easat-1572	160	8	financial	financial	ADJ
easat-1572	160	9	inclusion	inclusion	NOUN
easat-1572	160	10	.	.	PUNCT
easat-1572	161	1	in	in	ADP
easat-1572	161	2	an	an	DET
easat-1572	161	3	era	era	NOUN
easat-1572	161	4	when	when	SCONJ
easat-1572	161	5	numerous	numerous	ADJ
easat-1572	161	6	economies	economy	NOUN
easat-1572	161	7	are	be	AUX
easat-1572	161	8	attempting	attempt	VERB
easat-1572	161	9	to	to	PART
easat-1572	161	10	encourage	encourage	VERB
easat-1572	161	11	cashless	cashless	NOUN
easat-1572	161	12	transactions	transaction	NOUN
easat-1572	161	13	,	,	PUNCT
easat-1572	161	14	banks	bank	NOUN
easat-1572	161	15	have	have	VERB
easat-1572	161	16	a	a	DET
easat-1572	161	17	big	big	ADJ
easat-1572	161	18	role	role	NOUN
easat-1572	161	19	to	to	PART
easat-1572	161	20	play	play	VERB
easat-1572	161	21	.	.	PUNCT
easat-1572	162	1	banks	bank	NOUN
easat-1572	162	2	should	should	AUX
easat-1572	162	3	rethink	rethink	VERB
easat-1572	162	4	how	how	SCONJ
easat-1572	162	5	they	they	PRON
easat-1572	162	6	engage	engage	VERB
easat-1572	162	7	with	with	ADP
easat-1572	162	8	technology	technology	NOUN
easat-1572	162	9	and	and	CCONJ
easat-1572	162	10	innovation	innovation	NOUN
easat-1572	162	11	in	in	ADP
easat-1572	162	12	developing	develop	VERB
easat-1572	162	13	nations	nation	NOUN
easat-1572	162	14	.	.	PUNCT
easat-1572	163	1	it	it	PRON
easat-1572	163	2	might	might	AUX
easat-1572	163	3	be	be	AUX
easat-1572	163	4	necessary	necessary	ADJ
easat-1572	163	5	to	to	PART
easat-1572	163	6	redesign	redesign	VERB
easat-1572	163	7	and	and	CCONJ
easat-1572	163	8	encourage	encourage	VERB
easat-1572	163	9	electronic	electronic	ADJ
easat-1572	163	10	technology	technology	NOUN
easat-1572	163	11	and	and	CCONJ
easat-1572	163	12	innovation	innovation	NOUN
easat-1572	163	13	in	in	ADP
easat-1572	163	14	the	the	DET
easat-1572	163	15	banking	banking	NOUN
easat-1572	163	16	sector	sector	NOUN
easat-1572	163	17	in	in	ADP
easat-1572	163	18	order	order	NOUN
easat-1572	163	19	to	to	PART
easat-1572	163	20	foster	foster	VERB
easat-1572	163	21	growth	growth	NOUN
easat-1572	163	22	.	.	PUNCT
easat-1572	164	1	customers	customer	NOUN
easat-1572	164	2	would	would	AUX
easat-1572	164	3	hold	hold	VERB
easat-1572	164	4	less	less	ADJ
easat-1572	164	5	cash	cash	NOUN
easat-1572	164	6	as	as	ADP
easat-1572	164	7	a	a	DET
easat-1572	164	8	result	result	NOUN
easat-1572	164	9	in	in	ADP
easat-1572	164	10	the	the	DET
easat-1572	164	11	short	short	ADJ
easat-1572	164	12	term	term	NOUN
easat-1572	164	13	,	,	PUNCT
easat-1572	164	14	and	and	CCONJ
easat-1572	164	15	through	through	ADP
easat-1572	164	16	innovation	innovation	NOUN
easat-1572	164	17	and	and	CCONJ
easat-1572	164	18	technological	technological	ADJ
easat-1572	164	19	research	research	NOUN
easat-1572	164	20	,	,	PUNCT
easat-1572	164	21	cashless	cashless	NOUN
easat-1572	164	22	economies	economy	NOUN
easat-1572	164	23	would	would	AUX
easat-1572	164	24	eventually	eventually	ADV
easat-1572	164	25	emerge	emerge	VERB
easat-1572	164	26	.	.	PUNCT
easat-1572	165	1	the	the	DET
easat-1572	165	2	study	study	NOUN
easat-1572	165	3	concludes	conclude	VERB
easat-1572	165	4	that	that	SCONJ
easat-1572	165	5	the	the	DET
easat-1572	165	6	use	use	NOUN
easat-1572	165	7	of	of	ADP
easat-1572	165	8	technologies	technology	NOUN
easat-1572	165	9	in	in	ADP
easat-1572	165	10	customer	customer	NOUN
easat-1572	165	11	service	service	NOUN
easat-1572	165	12	will	will	AUX
easat-1572	165	13	surely	surely	ADV
easat-1572	165	14	increase	increase	VERB
easat-1572	165	15	the	the	DET
easat-1572	165	16	efficiency	efficiency	NOUN
easat-1572	165	17	of	of	ADP
easat-1572	165	18	banks	bank	NOUN
easat-1572	165	19	.	.	PUNCT
easat-1572	166	1	copyright	copyright	NOUN
easat-1572	166	2	:	:	PUNCT
easat-1572	166	3	©	©	PROPN
easat-1572	166	4	2024	2024	NUM
easat-1572	166	5	by	by	ADP
easat-1572	166	6	the	the	DET
easat-1572	166	7	authors	author	NOUN
easat-1572	166	8	.	.	PUNCT
easat-1572	167	1	this	this	DET
easat-1572	167	2	article	article	NOUN
easat-1572	167	3	is	be	AUX
easat-1572	167	4	an	an	DET
easat-1572	167	5	open	open	ADJ
easat-1572	167	6	access	access	NOUN
easat-1572	167	7	article	article	NOUN
easat-1572	167	8	distributed	distribute	VERB
easat-1572	167	9	under	under	ADP
easat-1572	167	10	the	the	DET
easat-1572	167	11	terms	term	NOUN
easat-1572	167	12	and	and	CCONJ
easat-1572	167	13	conditions	condition	NOUN
easat-1572	167	14	of	of	ADP
easat-1572	167	15	the	the	DET
easat-1572	167	16	creative	creative	ADJ
easat-1572	167	17	commons	common	NOUN
easat-1572	167	18	attribution	attribution	NOUN
easat-1572	167	19	(	(	PUNCT
easat-1572	167	20	cc	cc	NOUN
easat-1572	167	21	by	by	ADP
easat-1572	167	22	)	)	PUNCT
easat-1572	167	23	license	license	NOUN
easat-1572	167	24	(	(	PUNCT
easat-1572	167	25	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-1572	167	26	)	)	PUNCT
easat-1572	167	27	.	.	PUNCT
easat-1572	168	1	references	reference	NOUN
easat-1572	168	2	[	[	X
easat-1572	168	3	1	1	NUM
easat-1572	168	4	]	]	PUNCT
easat-1572	168	5	aceto	aceto	PROPN
easat-1572	168	6	,	,	PUNCT
easat-1572	168	7	g.	g.	PROPN
easat-1572	168	8	,	,	PUNCT
easat-1572	168	9	persico	persico	PROPN
easat-1572	168	10	,	,	PUNCT
easat-1572	168	11	v.	v.	ADV
easat-1572	168	12	,	,	PUNCT
easat-1572	168	13	&	&	CCONJ
easat-1572	168	14	pescapé	pescapé	NOUN
easat-1572	168	15	,	,	PUNCT
easat-1572	168	16	a.	a.	NOUN
easat-1572	168	17	(	(	PUNCT
easat-1572	168	18	2018	2018	NUM
easat-1572	168	19	)	)	PUNCT
easat-1572	168	20	.	.	PUNCT
easat-1572	169	1	the	the	DET
easat-1572	169	2	role	role	NOUN
easat-1572	169	3	of	of	ADP
easat-1572	169	4	information	information	NOUN
easat-1572	169	5	and	and	CCONJ
easat-1572	169	6	communication	communication	NOUN
easat-1572	169	7	technologies	technology	NOUN
easat-1572	169	8	in	in	ADP
easat-1572	169	9	healthcare	healthcare	PROPN
easat-1572	169	10	:	:	PUNCT
easat-1572	169	11	taxonomies	taxonomy	NOUN
easat-1572	169	12	,	,	PUNCT
easat-1572	169	13	perspectives	perspective	NOUN
easat-1572	169	14	,	,	PUNCT
easat-1572	169	15	and	and	CCONJ
easat-1572	169	16	challenges	challenge	NOUN
easat-1572	169	17	.	.	PUNCT
easat-1572	170	1	journal	journal	NOUN
easat-1572	170	2	of	of	ADP
easat-1572	170	3	network	network	NOUN
easat-1572	170	4	and	and	CCONJ
easat-1572	170	5	computer	computer	NOUN
easat-1572	170	6	applications	application	NOUN
easat-1572	170	7	,	,	PUNCT
easat-1572	170	8	107	107	NUM
easat-1572	170	9	,	,	PUNCT
easat-1572	170	10	125	125	NUM
easat-1572	170	11	-	-	SYM
easat-1572	170	12	154	154	NUM
easat-1572	170	13	.	.	PUNCT
easat-1572	171	1	[	[	X
easat-1572	171	2	2	2	NUM
easat-1572	171	3	]	]	PUNCT
easat-1572	171	4	adanlawo	adanlawo	ADJ
easat-1572	171	5	,	,	PUNCT
easat-1572	171	6	e.	e.	PROPN
easat-1572	171	7	f.	f.	PROPN
easat-1572	171	8	,	,	PUNCT
easat-1572	171	9	&	&	CCONJ
easat-1572	171	10	chaka	chaka	PROPN
easat-1572	171	11	,	,	PUNCT
easat-1572	171	12	m.	m.	NOUN
easat-1572	171	13	(	(	PUNCT
easat-1572	171	14	2023	2023	NUM
easat-1572	171	15	)	)	PUNCT
easat-1572	171	16	.	.	PUNCT
easat-1572	172	1	curriculum	curriculum	NOUN
easat-1572	172	2	design	design	NOUN
easat-1572	172	3	and	and	CCONJ
easat-1572	172	4	delivery	delivery	NOUN
easat-1572	172	5	in	in	ADP
easat-1572	172	6	higher	high	ADJ
easat-1572	172	7	institutions	institution	NOUN
easat-1572	172	8	in	in	ADP
easat-1572	172	9	the	the	DET
easat-1572	172	10	post	post	ADJ
easat-1572	172	11	-	-	ADJ
easat-1572	172	12	covid19	covid19	ADJ
easat-1572	172	13	.	.	PUNCT
easat-1572	173	1	journal	journal	NOUN
easat-1572	173	2	of	of	ADP
easat-1572	173	3	positive	positive	ADJ
easat-1572	173	4	psychology	psychology	NOUN
easat-1572	173	5	and	and	CCONJ
easat-1572	173	6	wellbeing	wellbeing	NOUN
easat-1572	173	7	,	,	PUNCT
easat-1572	173	8	7(3	7(3	NUM
easat-1572	173	9	)	)	PUNCT
easat-1572	173	10	,	,	PUNCT
easat-1572	173	11	422	422	NUM
easat-1572	173	12	-	-	SYM
easat-1572	173	13	430	430	NUM
easat-1572	173	14	.	.	PUNCT
easat-1572	174	1	[	[	X
easat-1572	174	2	3	3	NUM
easat-1572	174	3	]	]	X
easat-1572	174	4	adanlawo	adanlawo	ADJ
easat-1572	174	5	,	,	PUNCT
easat-1572	174	6	e.	e.	PROPN
easat-1572	174	7	f.	f.	PROPN
easat-1572	174	8	(	(	PUNCT
easat-1572	174	9	2017	2017	NUM
easat-1572	174	10	)	)	PUNCT
easat-1572	174	11	.	.	PUNCT
easat-1572	175	1	community	community	NOUN
easat-1572	175	2	development	development	NOUN
easat-1572	175	3	:	:	PUNCT
easat-1572	175	4	the	the	DET
easat-1572	175	5	use	use	NOUN
easat-1572	175	6	of	of	ADP
easat-1572	175	7	corporate	corporate	ADJ
easat-1572	175	8	social	social	ADJ
easat-1572	175	9	responsibility	responsibility	NOUN
easat-1572	175	10	initiatives	initiative	NOUN
easat-1572	175	11	by	by	ADP
easat-1572	175	12	shopping	shopping	NOUN
easat-1572	175	13	centre	centre	NOUN
easat-1572	175	14	landlords	landlord	NOUN
easat-1572	175	15	(	(	PUNCT
easat-1572	175	16	doctoral	doctoral	ADJ
easat-1572	175	17	dissertation	dissertation	NOUN
easat-1572	175	18	,	,	PUNCT
easat-1572	175	19	university	university	NOUN
easat-1572	175	20	of	of	ADP
easat-1572	175	21	zululand	zululand	NUM
easat-1572	175	22	)	)	PUNCT
easat-1572	175	23	.	.	PUNCT
easat-1572	176	1	[	[	X
easat-1572	176	2	4	4	NUM
easat-1572	176	3	]	]	SYM
easat-1572	176	4	adanlawo	adanlawo	ADJ
easat-1572	176	5	,	,	PUNCT
easat-1572	176	6	e.	e.	PROPN
easat-1572	176	7	f.	f.	PROPN
easat-1572	176	8	,	,	PUNCT
easat-1572	176	9	nkomo	nkomo	PROPN
easat-1572	176	10	,	,	PUNCT
easat-1572	176	11	n.	n.	PROPN
easat-1572	176	12	y.	y.	PROPN
easat-1572	176	13	,	,	PUNCT
easat-1572	176	14	&	&	CCONJ
easat-1572	176	15	vezi	vezi	PROPN
easat-1572	176	16	-	-	PUNCT
easat-1572	176	17	magigaba	magigaba	PROPN
easat-1572	176	18	(	(	PUNCT
easat-1572	176	19	2023	2023	NUM
easat-1572	176	20	)	)	PUNCT
easat-1572	176	21	.	.	PUNCT
easat-1572	177	1	compensation	compensation	NOUN
easat-1572	177	2	as	as	ADP
easat-1572	177	3	a	a	DET
easat-1572	177	4	motivating	motivating	NOUN
easat-1572	177	5	factor	factor	NOUN
easat-1572	177	6	of	of	ADP
easat-1572	177	7	job	job	NOUN
easat-1572	177	8	satisfaction	satisfaction	NOUN
easat-1572	177	9	and	and	CCONJ
easat-1572	177	10	performance	performance	NOUN
easat-1572	177	11	.	.	PUNCT
easat-1572	178	1	international	international	ADJ
easat-1572	178	2	journal	journal	PROPN
easat-1572	178	3	of	of	ADP
easat-1572	178	4	research	research	NOUN
easat-1572	178	5	in	in	ADP
easat-1572	178	6	business	business	NOUN
easat-1572	178	7	and	and	CCONJ
easat-1572	178	8	social	social	ADJ
easat-1572	178	9	science	science	NOUN
easat-1572	178	10	(	(	PUNCT
easat-1572	178	11	2147	2147	NUM
easat-1572	178	12	-	-	SYM
easat-1572	178	13	4478	4478	NUM
easat-1572	178	14	)	)	PUNCT
easat-1572	178	15	,	,	PUNCT
easat-1572	178	16	12(3	12(3	NUM
easat-1572	178	17	)	)	PUNCT
easat-1572	178	18	,	,	PUNCT
easat-1572	178	19	131	131	NUM
easat-1572	178	20	-	-	SYM
easat-1572	178	21	139	139	NUM
easat-1572	178	22	.	.	PUNCT
easat-1572	179	1	[	[	X
easat-1572	179	2	5	5	NUM
easat-1572	179	3	]	]	PUNCT
easat-1572	179	4	adanlawo	adanlawo	ADJ
easat-1572	179	5	,	,	PUNCT
easat-1572	179	6	e.	e.	PROPN
easat-1572	179	7	f.	f.	PROPN
easat-1572	179	8	,	,	PUNCT
easat-1572	179	9	reddy	reddy	PROPN
easat-1572	179	10	,	,	PUNCT
easat-1572	179	11	m.	m.	NOUN
easat-1572	179	12	m.	m.	NOUN
easat-1572	179	13	,	,	PUNCT
easat-1572	179	14	&	&	CCONJ
easat-1572	179	15	rugbeer	rugbeer	PROPN
easat-1572	179	16	,	,	PUNCT
easat-1572	179	17	h.	h.	PROPN
easat-1572	179	18	(	(	PUNCT
easat-1572	179	19	2021	2021	NUM
easat-1572	179	20	)	)	PUNCT
easat-1572	179	21	.	.	PUNCT
easat-1572	180	1	intercultural	intercultural	ADJ
easat-1572	180	2	business	business	NOUN
easat-1572	180	3	communication	communication	NOUN
easat-1572	180	4	:	:	PUNCT
easat-1572	180	5	the	the	DET
easat-1572	180	6	implications	implication	NOUN
easat-1572	180	7	of	of	ADP
easat-1572	180	8	language	language	NOUN
easat-1572	180	9	barriers	barrier	NOUN
easat-1572	180	10	.	.	PUNCT
easat-1572	181	1	psychology	psychology	NOUN
easat-1572	181	2	and	and	CCONJ
easat-1572	181	3	education	education	NOUN
easat-1572	181	4	journal	journal	NOUN
easat-1572	181	5	,	,	PUNCT
easat-1572	181	6	58(5	58(5	NUM
easat-1572	181	7	)	)	PUNCT
easat-1572	181	8	,	,	PUNCT
easat-1572	181	9	6281	6281	NUM
easat-1572	181	10	-	-	SYM
easat-1572	181	11	6290	6290	NUM
easat-1572	181	12	.	.	PUNCT
easat-1572	182	1	[	[	X
easat-1572	182	2	6	6	NUM
easat-1572	182	3	]	]	PUNCT
easat-1572	182	4	adenlawo	adenlawo	NOUN
easat-1572	182	5	,	,	PUNCT
easat-1572	182	6	e.f	e.f	PROPN
easat-1572	182	7	.	.	PROPN
easat-1572	182	8	,	,	PUNCT
easat-1572	182	9	&	&	CCONJ
easat-1572	182	10	chaka	chaka	PROPN
easat-1572	182	11	,	,	PUNCT
easat-1572	182	12	m.	m.	NOUN
easat-1572	182	13	(	(	PUNCT
easat-1572	182	14	2024	2024	NUM
easat-1572	182	15	)	)	PUNCT
easat-1572	182	16	,	,	PUNCT
easat-1572	182	17	the	the	DET
easat-1572	182	18	impact	impact	NOUN
easat-1572	182	19	of	of	ADP
easat-1572	182	20	cadre	cadre	NOUN
easat-1572	182	21	deployment	deployment	NOUN
easat-1572	182	22	on	on	ADP
easat-1572	182	23	governance	governance	NOUN
easat-1572	182	24	and	and	CCONJ
easat-1572	182	25	service	service	NOUN
easat-1572	182	26	delivery	delivery	NOUN
easat-1572	182	27	in	in	ADP
easat-1572	182	28	south	south	PROPN
easat-1572	182	29	africa	africa	PROPN
easat-1572	182	30	.	.	PUNCT
easat-1572	183	1	international	international	ADJ
easat-1572	183	2	journal	journal	PROPN
easat-1572	183	3	of	of	ADP
easat-1572	183	4	development	development	NOUN
easat-1572	183	5	and	and	CCONJ
easat-1572	183	6	sustainability	sustainability	NOUN
easat-1572	183	7	,	,	PUNCT
easat-1572	183	8	13(4	13(4	NUM
easat-1572	183	9	)	)	PUNCT
easat-1572	183	10	,	,	PUNCT
easat-1572	183	11	264	264	NUM
easat-1572	183	12	-	-	SYM
easat-1572	183	13	272	272	NUM
easat-1572	183	14	.	.	PUNCT
easat-1572	184	1	[	[	X
easat-1572	184	2	7	7	NUM
easat-1572	184	3	]	]	SYM
easat-1572	184	4	ali	ali	PROPN
easat-1572	184	5	,	,	PUNCT
easat-1572	184	6	f.	f.	PROPN
easat-1572	184	7	,	,	PUNCT
easat-1572	184	8	amin	amin	PROPN
easat-1572	184	9	,	,	PUNCT
easat-1572	184	10	m.	m.	NOUN
easat-1572	184	11	,	,	PUNCT
easat-1572	184	12	&	&	CCONJ
easat-1572	184	13	ryu	ryu	PROPN
easat-1572	184	14	,	,	PUNCT
easat-1572	184	15	k.	k.	PROPN
easat-1572	184	16	(	(	PUNCT
easat-1572	184	17	2016	2016	NUM
easat-1572	184	18	)	)	PUNCT
easat-1572	184	19	.	.	PUNCT
easat-1572	185	1	the	the	DET
easat-1572	185	2	role	role	NOUN
easat-1572	185	3	of	of	ADP
easat-1572	185	4	physical	physical	ADJ
easat-1572	185	5	environment	environment	NOUN
easat-1572	185	6	,	,	PUNCT
easat-1572	185	7	price	price	NOUN
easat-1572	185	8	perceptions	perception	NOUN
easat-1572	185	9	,	,	PUNCT
easat-1572	185	10	and	and	CCONJ
easat-1572	185	11	consumption	consumption	NOUN
easat-1572	185	12	emotions	emotion	NOUN
easat-1572	185	13	in	in	ADP
easat-1572	185	14	developing	develop	VERB
easat-1572	185	15	customer	customer	NOUN
easat-1572	185	16	satisfaction	satisfaction	NOUN
easat-1572	185	17	in	in	ADP
easat-1572	185	18	chinese	chinese	ADJ
easat-1572	185	19	resort	resort	NOUN
easat-1572	185	20	hotels	hotel	NOUN
easat-1572	185	21	.	.	PUNCT
easat-1572	186	1	journal	journal	NOUN
easat-1572	186	2	of	of	ADP
easat-1572	186	3	quality	quality	NOUN
easat-1572	186	4	assurance	assurance	NOUN
easat-1572	186	5	in	in	ADP
easat-1572	186	6	hospitality	hospitality	NOUN
easat-1572	186	7	&	&	CCONJ
easat-1572	186	8	tourism	tourism	NOUN
easat-1572	186	9	,	,	PUNCT
easat-1572	186	10	17(1	17(1	NUM
easat-1572	186	11	)	)	PUNCT
easat-1572	186	12	,	,	PUNCT
easat-1572	186	13	4570	4570	NUM
easat-1572	186	14	.	.	PUNCT
easat-1572	187	1	[	[	X
easat-1572	187	2	8	8	NUM
easat-1572	187	3	]	]	X
easat-1572	187	4	blut	blut	NOUN
easat-1572	187	5	,	,	PUNCT
easat-1572	187	6	m.	m.	NOUN
easat-1572	187	7	(	(	PUNCT
easat-1572	187	8	2016	2016	NUM
easat-1572	187	9	)	)	PUNCT
easat-1572	187	10	.	.	PUNCT
easat-1572	188	1	e	e	X
easat-1572	188	2	-	-	NOUN
easat-1572	188	3	service	service	ADJ
easat-1572	188	4	quality	quality	NOUN
easat-1572	188	5	:	:	PUNCT
easat-1572	188	6	development	development	NOUN
easat-1572	188	7	of	of	ADP
easat-1572	188	8	a	a	DET
easat-1572	188	9	hierarchical	hierarchical	ADJ
easat-1572	188	10	model	model	NOUN
easat-1572	188	11	.	.	PUNCT
easat-1572	189	1	journal	journal	PROPN
easat-1572	189	2	of	of	ADP
easat-1572	189	3	retailing	retailing	NOUN
easat-1572	189	4	,	,	PUNCT
easat-1572	189	5	92(4	92(4	PROPN
easat-1572	189	6	)	)	PUNCT
easat-1572	189	7	,	,	PUNCT
easat-1572	189	8	500	500	NUM
easat-1572	189	9	-	-	SYM
easat-1572	189	10	517	517	NUM
easat-1572	189	11	.	.	PUNCT
easat-1572	190	1	[	[	X
easat-1572	190	2	9	9	NUM
easat-1572	190	3	]	]	X
easat-1572	190	4	chaka	chaka	NOUN
easat-1572	190	5	,	,	PUNCT
easat-1572	190	6	m.	m.	NOUN
easat-1572	190	7	,	,	PUNCT
easat-1572	190	8	&	&	CCONJ
easat-1572	190	9	adanlawo	adanlawo	ADJ
easat-1572	190	10	,	,	PUNCT
easat-1572	190	11	e.	e.	PROPN
easat-1572	190	12	f.	f.	PROPN
easat-1572	190	13	(	(	PUNCT
easat-1572	190	14	2022	2022	NUM
easat-1572	190	15	)	)	PUNCT
easat-1572	190	16	.	.	PUNCT
easat-1572	191	1	the	the	DET
easat-1572	191	2	implications	implication	NOUN
easat-1572	191	3	of	of	ADP
easat-1572	191	4	inappropriate	inappropriate	ADJ
easat-1572	191	5	posting	posting	NOUN
easat-1572	191	6	and	and	CCONJ
easat-1572	191	7	commenting	comment	VERB
easat-1572	191	8	on	on	ADP
easat-1572	191	9	facebook	facebook	PROPN
easat-1572	191	10	to	to	ADP
easat-1572	191	11	university	university	NOUN
easat-1572	191	12	students	student	NOUN
easat-1572	191	13	.	.	PUNCT
easat-1572	192	1	webology	webology	NOUN
easat-1572	192	2	,	,	PUNCT
easat-1572	192	3	19(6	19(6	NUM
easat-1572	192	4	)	)	PUNCT
easat-1572	192	5	.	.	PUNCT
easat-1572	193	1	[	[	X
easat-1572	193	2	10	10	NUM
easat-1572	193	3	]	]	X
easat-1572	193	4	chaka	chaka	PROPN
easat-1572	193	5	,	,	PUNCT
easat-1572	193	6	m.	m.	NOUN
easat-1572	193	7	,	,	PUNCT
easat-1572	193	8	&	&	CCONJ
easat-1572	193	9	adanlawo	adanlawo	ADJ
easat-1572	193	10	,	,	PUNCT
easat-1572	193	11	e.	e.	PROPN
easat-1572	193	12	f.	f.	PROPN
easat-1572	193	13	(	(	PUNCT
easat-1572	193	14	2023	2023	NUM
easat-1572	193	15	)	)	PUNCT
easat-1572	193	16	.	.	PUNCT
easat-1572	194	1	the	the	DET
easat-1572	194	2	impact	impact	NOUN
easat-1572	194	3	of	of	ADP
easat-1572	194	4	communication	communication	NOUN
easat-1572	194	5	management	management	NOUN
easat-1572	194	6	on	on	ADP
easat-1572	194	7	national	national	ADJ
easat-1572	194	8	development	development	NOUN
easat-1572	194	9	plan	plan	NOUN
easat-1572	194	10	:	:	PUNCT
easat-1572	194	11	a	a	DET
easat-1572	194	12	south	south	ADJ
easat-1572	194	13	african	african	ADJ
easat-1572	194	14	case	case	NOUN
easat-1572	194	15	study	study	NOUN
easat-1572	194	16	.	.	PUNCT
easat-1572	195	1	journal	journal	NOUN
easat-1572	195	2	of	of	ADP
easat-1572	195	3	african	african	ADJ
easat-1572	195	4	films	film	NOUN
easat-1572	195	5	and	and	CCONJ
easat-1572	195	6	diaspora	diaspora	NOUN
easat-1572	195	7	studies	study	NOUN
easat-1572	195	8	,	,	PUNCT
easat-1572	195	9	6(2	6(2	NUM
easat-1572	195	10	)	)	PUNCT
easat-1572	195	11	.	.	PUNCT
easat-1572	196	1	[	[	X
easat-1572	196	2	11	11	NUM
easat-1572	196	3	]	]	X
easat-1572	196	4	chaka	chaka	NOUN
easat-1572	196	5	,	,	PUNCT
easat-1572	196	6	m.	m.	NOUN
easat-1572	196	7	,	,	PUNCT
easat-1572	196	8	&	&	CCONJ
easat-1572	196	9	adanlawo	adanlawo	ADJ
easat-1572	196	10	,	,	PUNCT
easat-1572	196	11	e.	e.	PROPN
easat-1572	196	12	f.	f.	PROPN
easat-1572	196	13	(	(	PUNCT
easat-1572	196	14	2024	2024	NUM
easat-1572	196	15	)	)	PUNCT
easat-1572	196	16	.	.	PUNCT
easat-1572	197	1	the	the	DET
easat-1572	197	2	role	role	NOUN
easat-1572	197	3	of	of	ADP
easat-1572	197	4	communication	communication	NOUN
easat-1572	197	5	in	in	ADP
easat-1572	197	6	nation	nation	NOUN
easat-1572	197	7	-	-	PUNCT
easat-1572	197	8	building	building	NOUN
easat-1572	197	9	:	:	PUNCT
easat-1572	197	10	a	a	DET
easat-1572	197	11	theoretical	theoretical	ADJ
easat-1572	197	12	framework	framework	NOUN
easat-1572	197	13	for	for	ADP
easat-1572	197	14	south	south	ADJ
easat-1572	197	15	african	african	ADJ
easat-1572	197	16	national	national	ADJ
easat-1572	197	17	unity	unity	NOUN
easat-1572	197	18	.	.	PUNCT
easat-1572	198	1	studies	study	NOUN
easat-1572	198	2	in	in	ADP
easat-1572	198	3	media	medium	NOUN
easat-1572	198	4	and	and	CCONJ
easat-1572	198	5	communication	communication	NOUN
easat-1572	198	6	,	,	PUNCT
easat-1572	198	7	12(3	12(3	NUM
easat-1572	198	8	)	)	PUNCT
easat-1572	198	9	,	,	PUNCT
easat-1572	198	10	325	325	NUM
easat-1572	198	11	-	-	SYM
easat-1572	198	12	334	334	NUM
easat-1572	198	13	.	.	PUNCT
easat-1572	199	1	[	[	X
easat-1572	199	2	12	12	NUM
easat-1572	199	3	]	]	X
easat-1572	199	4	chan	chan	X
easat-1572	199	5	,	,	PUNCT
easat-1572	199	6	v.	v.	ADP
easat-1572	199	7	h.	h.	PROPN
easat-1572	199	8	y.	y.	PROPN
easat-1572	199	9	,	,	PUNCT
easat-1572	199	10	chiu	chiu	PROPN
easat-1572	199	11	,	,	PUNCT
easat-1572	199	12	d.	d.	PROPN
easat-1572	199	13	k.	k.	PROPN
easat-1572	199	14	,	,	PUNCT
easat-1572	199	15	&	&	CCONJ
easat-1572	199	16	ho	ho	PROPN
easat-1572	199	17	,	,	PUNCT
easat-1572	199	18	k.	k.	PROPN
easat-1572	199	19	k.	k.	PROPN
easat-1572	199	20	(	(	PUNCT
easat-1572	199	21	2022	2022	NUM
easat-1572	199	22	)	)	PUNCT
easat-1572	199	23	.	.	PUNCT
easat-1572	200	1	mediating	mediate	VERB
easat-1572	200	2	effects	effect	NOUN
easat-1572	200	3	on	on	ADP
easat-1572	200	4	the	the	DET
easat-1572	200	5	relationship	relationship	NOUN
easat-1572	200	6	between	between	ADP
easat-1572	200	7	perceived	perceive	VERB
easat-1572	200	8	service	service	NOUN
easat-1572	200	9	quality	quality	NOUN
easat-1572	200	10	and	and	CCONJ
easat-1572	200	11	public	public	ADJ
easat-1572	200	12	library	library	NOUN
easat-1572	200	13	app	app	NOUN
easat-1572	200	14	loyalty	loyalty	NOUN
easat-1572	200	15	during	during	ADP
easat-1572	200	16	the	the	DET
easat-1572	200	17	covid-19	covid-19	PROPN
easat-1572	200	18	era	era	NOUN
easat-1572	200	19	.	.	PUNCT
easat-1572	201	1	journal	journal	NOUN
easat-1572	201	2	of	of	ADP
easat-1572	201	3	retailing	retailing	NOUN
easat-1572	201	4	and	and	CCONJ
easat-1572	201	5	consumer	consumer	NOUN
easat-1572	201	6	services	service	NOUN
easat-1572	201	7	,	,	PUNCT
easat-1572	201	8	67	67	NUM
easat-1572	201	9	,	,	PUNCT
easat-1572	201	10	102960	102960	NUM
easat-1572	201	11	.	.	PUNCT
easat-1572	202	1	[	[	X
easat-1572	202	2	13	13	NUM
easat-1572	202	3	]	]	X
easat-1572	202	4	chen	chen	PROPN
easat-1572	202	5	,	,	PUNCT
easat-1572	202	6	t.	t.	PROPN
easat-1572	202	7	,	,	PUNCT
easat-1572	202	8	guo	guo	PROPN
easat-1572	202	9	,	,	PUNCT
easat-1572	202	10	w.	w.	PROPN
easat-1572	202	11	,	,	PUNCT
easat-1572	202	12	gao	gao	PROPN
easat-1572	202	13	,	,	PUNCT
easat-1572	202	14	x.	x.	PROPN
easat-1572	202	15	,	,	PUNCT
easat-1572	202	16	&	&	CCONJ
easat-1572	202	17	liang	liang	PROPN
easat-1572	202	18	,	,	PUNCT
easat-1572	202	19	z.	z.	PROPN
easat-1572	202	20	(	(	PUNCT
easat-1572	202	21	2021	2021	NUM
easat-1572	202	22	)	)	PUNCT
easat-1572	202	23	.	.	PUNCT
easat-1572	203	1	ai	ai	VERB
easat-1572	203	2	-	-	PUNCT
easat-1572	203	3	based	base	VERB
easat-1572	203	4	self	self	NOUN
easat-1572	203	5	-	-	PUNCT
easat-1572	203	6	service	service	NOUN
easat-1572	203	7	technology	technology	NOUN
easat-1572	203	8	in	in	ADP
easat-1572	203	9	public	public	ADJ
easat-1572	203	10	service	service	NOUN
easat-1572	203	11	delivery	delivery	NOUN
easat-1572	203	12	:	:	PUNCT
easat-1572	203	13	user	user	NOUN
easat-1572	203	14	experience	experience	NOUN
easat-1572	203	15	and	and	CCONJ
easat-1572	203	16	influencing	influence	VERB
easat-1572	203	17	factors	factor	NOUN
easat-1572	203	18	.	.	PUNCT
easat-1572	204	1	government	government	NOUN
easat-1572	204	2	information	information	NOUN
easat-1572	204	3	quarterly	quarterly	ADV
easat-1572	204	4	,	,	PUNCT
easat-1572	204	5	38(4	38(4	NUM
easat-1572	204	6	)	)	PUNCT
easat-1572	204	7	,	,	PUNCT
easat-1572	204	8	101520	101520	NUM
easat-1572	204	9	.	.	PUNCT
easat-1572	205	1	[	[	X
easat-1572	205	2	14	14	NUM
easat-1572	205	3	]	]	X
easat-1572	205	4	djelassi	djelassi	PROPN
easat-1572	205	5	,	,	PUNCT
easat-1572	205	6	s.	s.	PROPN
easat-1572	205	7	,	,	PUNCT
easat-1572	205	8	diallo	diallo	PROPN
easat-1572	205	9	,	,	PUNCT
easat-1572	205	10	m.	m.	PROPN
easat-1572	205	11	f.	f.	PROPN
easat-1572	205	12	,	,	PUNCT
easat-1572	205	13	&	&	CCONJ
easat-1572	205	14	zielke	zielke	PROPN
easat-1572	205	15	,	,	PUNCT
easat-1572	205	16	s.	s.	PROPN
easat-1572	205	17	(	(	PUNCT
easat-1572	205	18	2018	2018	NUM
easat-1572	205	19	)	)	PUNCT
easat-1572	205	20	.	.	PUNCT
easat-1572	206	1	how	how	SCONJ
easat-1572	206	2	self	self	NOUN
easat-1572	206	3	-	-	PUNCT
easat-1572	206	4	service	service	NOUN
easat-1572	206	5	technology	technology	NOUN
easat-1572	206	6	experience	experience	NOUN
easat-1572	206	7	evaluation	evaluation	NOUN
easat-1572	206	8	affects	affect	VERB
easat-1572	206	9	waiting	wait	VERB
easat-1572	206	10	time	time	NOUN
easat-1572	206	11	and	and	CCONJ
easat-1572	206	12	customer	customer	NOUN
easat-1572	206	13	satisfaction	satisfaction	NOUN
easat-1572	206	14	?	?	PUNCT
easat-1572	207	1	a	a	DET
easat-1572	207	2	moderated	moderated	ADJ
easat-1572	207	3	mediation	mediation	NOUN
easat-1572	207	4	model	model	NOUN
easat-1572	207	5	.	.	PUNCT
easat-1572	208	1	decision	decision	NOUN
easat-1572	208	2	support	support	NOUN
easat-1572	208	3	systems	system	NOUN
easat-1572	208	4	,	,	PUNCT
easat-1572	208	5	111	111	NUM
easat-1572	208	6	,	,	PUNCT
easat-1572	208	7	38	38	NUM
easat-1572	208	8	-	-	SYM
easat-1572	208	9	47	47	NUM
easat-1572	208	10	.	.	PUNCT
easat-1572	209	1	[	[	X
easat-1572	209	2	15	15	NUM
easat-1572	209	3	]	]	X
easat-1572	209	4	fan	fan	PROPN
easat-1572	209	5	,	,	PUNCT
easat-1572	209	6	b.	b.	PROPN
easat-1572	209	7	,	,	PUNCT
easat-1572	209	8	li	li	PROPN
easat-1572	209	9	,	,	PUNCT
easat-1572	209	10	y.	y.	PROPN
easat-1572	209	11	,	,	PUNCT
easat-1572	209	12	zhang	zhang	PROPN
easat-1572	209	13	,	,	PUNCT
easat-1572	209	14	r.	r.	PROPN
easat-1572	209	15	,	,	PUNCT
easat-1572	209	16	&	&	CCONJ
easat-1572	209	17	fu	fu	PROPN
easat-1572	209	18	,	,	PUNCT
easat-1572	209	19	q.	q.	PROPN
easat-1572	209	20	(	(	PUNCT
easat-1572	209	21	2020	2020	NUM
easat-1572	209	22	)	)	PUNCT
easat-1572	209	23	.	.	PUNCT
easat-1572	210	1	review	review	NOUN
easat-1572	210	2	on	on	ADP
easat-1572	210	3	the	the	DET
easat-1572	210	4	technological	technological	ADJ
easat-1572	210	5	development	development	NOUN
easat-1572	210	6	and	and	CCONJ
easat-1572	210	7	application	application	NOUN
easat-1572	210	8	of	of	ADP
easat-1572	210	9	uav	uav	PROPN
easat-1572	210	10	systems	system	NOUN
easat-1572	210	11	.	.	PUNCT
easat-1572	211	1	chinese	chinese	ADJ
easat-1572	211	2	journal	journal	PROPN
easat-1572	211	3	of	of	ADP
easat-1572	211	4	electronics	electronic	NOUN
easat-1572	211	5	,	,	PUNCT
easat-1572	211	6	29(2	29(2	NUM
easat-1572	211	7	)	)	PUNCT
easat-1572	211	8	,	,	PUNCT
easat-1572	211	9	199	199	NUM
easat-1572	211	10	-	-	SYM
easat-1572	211	11	207	207	NUM
easat-1572	211	12	.	.	PUNCT
easat-1572	212	1	[	[	X
easat-1572	212	2	16	16	NUM
easat-1572	212	3	]	]	PUNCT
easat-1572	212	4	fate	fate	NOUN
easat-1572	212	5	,	,	PUNCT
easat-1572	212	6	t.	t.	PROPN
easat-1572	212	7	z.	z.	PROPN
easat-1572	212	8	(	(	PUNCT
easat-1572	212	9	2017	2017	NUM
easat-1572	212	10	)	)	PUNCT
easat-1572	212	11	.	.	PUNCT
easat-1572	213	1	the	the	DET
easat-1572	213	2	impact	impact	NOUN
easat-1572	213	3	of	of	ADP
easat-1572	213	4	technology	technology	NOUN
easat-1572	213	5	based	base	VERB
easat-1572	213	6	self	self	NOUN
easat-1572	213	7	-	-	PUNCT
easat-1572	213	8	service	service	NOUN
easat-1572	213	9	banking	banking	NOUN
easat-1572	213	10	service	service	NOUN
easat-1572	213	11	quality	quality	NOUN
easat-1572	213	12	on	on	ADP
easat-1572	213	13	customer	customer	NOUN
easat-1572	213	14	satisfaction	satisfaction	NOUN
easat-1572	213	15	:	:	PUNCT
easat-1572	213	16	a	a	DET
easat-1572	213	17	case	case	NOUN
easat-1572	213	18	study	study	NOUN
easat-1572	213	19	of	of	ADP
easat-1572	213	20	the	the	DET
easat-1572	213	21	nigerian	nigerian	ADJ
easat-1572	213	22	banking	banking	NOUN
easat-1572	213	23	sector	sector	NOUN
easat-1572	213	24	(	(	PUNCT
easat-1572	213	25	doctoral	doctoral	ADJ
easat-1572	213	26	dissertation	dissertation	NOUN
easat-1572	213	27	,	,	PUNCT
easat-1572	213	28	american	american	PROPN
easat-1572	213	29	university	university	PROPN
easat-1572	213	30	of	of	ADP
easat-1572	213	31	nigeria	nigeria	PROPN
easat-1572	213	32	,	,	PUNCT
easat-1572	213	33	school	school	NOUN
easat-1572	213	34	of	of	ADP
easat-1572	213	35	information	information	NOUN
easat-1572	213	36	,	,	PUNCT
easat-1572	213	37	technology	technology	NOUN
easat-1572	213	38	and	and	CCONJ
easat-1572	213	39	computing	computing	NOUN
easat-1572	213	40	)	)	PUNCT
easat-1572	213	41	.	.	PUNCT
easat-1572	214	1	[	[	X
easat-1572	214	2	17	17	NUM
easat-1572	214	3	]	]	PUNCT
easat-1572	214	4	ginting	ginting	NOUN
easat-1572	214	5	,	,	PUNCT
easat-1572	214	6	y.	y.	PROPN
easat-1572	214	7	,	,	PUNCT
easat-1572	214	8	chandra	chandra	PROPN
easat-1572	214	9	,	,	PUNCT
easat-1572	214	10	t.	t.	PROPN
easat-1572	214	11	,	,	PUNCT
easat-1572	214	12	miran	miran	PROPN
easat-1572	214	13	,	,	PUNCT
easat-1572	214	14	i.	i.	PROPN
easat-1572	214	15	,	,	PUNCT
easat-1572	214	16	&	&	CCONJ
easat-1572	214	17	yusriadi	yusriadi	PROPN
easat-1572	214	18	,	,	PUNCT
easat-1572	214	19	y.	y.	NOUN
easat-1572	214	20	(	(	PUNCT
easat-1572	214	21	2023	2023	NUM
easat-1572	214	22	)	)	PUNCT
easat-1572	214	23	.	.	PUNCT
easat-1572	215	1	repurchase	repurchase	VERB
easat-1572	215	2	intention	intention	NOUN
easat-1572	215	3	of	of	ADP
easat-1572	215	4	e	e	NOUN
easat-1572	215	5	-	-	NOUN
easat-1572	215	6	commerce	commerce	NOUN
easat-1572	215	7	customers	customer	NOUN
easat-1572	215	8	in	in	ADP
easat-1572	215	9	indonesia	indonesia	PROPN
easat-1572	215	10	:	:	PUNCT
easat-1572	215	11	an	an	DET
easat-1572	215	12	overview	overview	NOUN
easat-1572	215	13	of	of	ADP
easat-1572	215	14	the	the	DET
easat-1572	215	15	effect	effect	NOUN
easat-1572	215	16	of	of	ADP
easat-1572	215	17	e	e	NOUN
easat-1572	215	18	-	-	NOUN
easat-1572	215	19	service	service	ADJ
easat-1572	215	20	quality	quality	NOUN
easat-1572	215	21	,	,	PUNCT
easat-1572	215	22	e	e	NOUN
easat-1572	215	23	-	-	NOUN
easat-1572	215	24	word	word	NOUN
easat-1572	215	25	of	of	ADP
easat-1572	215	26	mouth	mouth	NOUN
easat-1572	215	27	,	,	PUNCT
easat-1572	215	28	customer	customer	NOUN
easat-1572	215	29	trust	trust	NOUN
easat-1572	215	30	,	,	PUNCT
easat-1572	215	31	and	and	CCONJ
easat-1572	215	32	customer	customer	NOUN
easat-1572	215	33	satisfaction	satisfaction	NOUN
easat-1572	215	34	mediation	mediation	NOUN
easat-1572	215	35	.	.	PUNCT
easat-1572	216	1	international	international	ADJ
easat-1572	216	2	journal	journal	PROPN
easat-1572	216	3	of	of	ADP
easat-1572	216	4	data	datum	NOUN
easat-1572	216	5	and	and	CCONJ
easat-1572	216	6	network	network	NOUN
easat-1572	216	7	science	science	NOUN
easat-1572	216	8	,	,	PUNCT
easat-1572	216	9	7(1	7(1	NUM
easat-1572	216	10	)	)	PUNCT
easat-1572	216	11	,	,	PUNCT
easat-1572	216	12	329	329	NUM
easat-1572	216	13	-	-	SYM
easat-1572	216	14	340	340	NUM
easat-1572	216	15	.	.	PUNCT
easat-1572	217	1	[	[	X
easat-1572	217	2	18	18	NUM
easat-1572	217	3	]	]	X
easat-1572	217	4	hsu	hsu	PROPN
easat-1572	217	5	,	,	PUNCT
easat-1572	217	6	c.	c.	PROPN
easat-1572	217	7	l.	l.	PROPN
easat-1572	217	8	,	,	PUNCT
easat-1572	217	9	&	&	CCONJ
easat-1572	217	10	lin	lin	PROPN
easat-1572	217	11	,	,	PUNCT
easat-1572	217	12	j.	j.	PROPN
easat-1572	217	13	c.	c.	PROPN
easat-1572	217	14	c.	c.	PROPN
easat-1572	217	15	(	(	PUNCT
easat-1572	217	16	2023	2023	NUM
easat-1572	217	17	)	)	PUNCT
easat-1572	217	18	.	.	PUNCT
easat-1572	218	1	understanding	understand	VERB
easat-1572	218	2	the	the	DET
easat-1572	218	3	user	user	NOUN
easat-1572	218	4	satisfaction	satisfaction	NOUN
easat-1572	218	5	and	and	CCONJ
easat-1572	218	6	loyalty	loyalty	NOUN
easat-1572	218	7	of	of	ADP
easat-1572	218	8	customer	customer	NOUN
easat-1572	218	9	service	service	NOUN
easat-1572	218	10	chatbots	chatbot	NOUN
easat-1572	218	11	.	.	PUNCT
easat-1572	219	1	journal	journal	NOUN
easat-1572	219	2	of	of	ADP
easat-1572	219	3	retailing	retailing	NOUN
easat-1572	219	4	and	and	CCONJ
easat-1572	219	5	consumer	consumer	NOUN
easat-1572	219	6	services	service	NOUN
easat-1572	219	7	,	,	PUNCT
easat-1572	219	8	71	71	NUM
easat-1572	219	9	,	,	PUNCT
easat-1572	219	10	103211	103211	NUM
easat-1572	219	11	.	.	PUNCT
easat-1572	220	1	[	[	X
easat-1572	220	2	19	19	NUM
easat-1572	220	3	]	]	X
easat-1572	220	4	iberahim	iberahim	PROPN
easat-1572	220	5	,	,	PUNCT
easat-1572	220	6	h.	h.	PROPN
easat-1572	220	7	,	,	PUNCT
easat-1572	220	8	taufik	taufik	PROPN
easat-1572	220	9	,	,	PUNCT
easat-1572	220	10	n.	n.	NOUN
easat-1572	220	11	m.	m.	NOUN
easat-1572	220	12	,	,	PUNCT
easat-1572	220	13	adzmir	adzmir	ADV
easat-1572	220	14	,	,	PUNCT
easat-1572	220	15	a.	a.	NOUN
easat-1572	220	16	m.	m.	NOUN
easat-1572	220	17	,	,	PUNCT
easat-1572	220	18	&	&	CCONJ
easat-1572	220	19	saharuddin	saharuddin	PROPN
easat-1572	220	20	,	,	PUNCT
easat-1572	220	21	h.	h.	PROPN
easat-1572	220	22	(	(	PUNCT
easat-1572	220	23	2016	2016	NUM
easat-1572	220	24	)	)	PUNCT
easat-1572	220	25	.	.	PUNCT
easat-1572	221	1	customer	customer	NOUN
easat-1572	221	2	satisfaction	satisfaction	NOUN
easat-1572	221	3	on	on	ADP
easat-1572	221	4	reliability	reliability	NOUN
easat-1572	221	5	and	and	CCONJ
easat-1572	221	6	responsiveness	responsiveness	NOUN
easat-1572	221	7	of	of	ADP
easat-1572	221	8	self	self	NOUN
easat-1572	221	9	-	-	PUNCT
easat-1572	221	10	service	service	NOUN
easat-1572	221	11	technology	technology	NOUN
easat-1572	221	12	for	for	ADP
easat-1572	221	13	retail	retail	ADJ
easat-1572	221	14	banking	banking	NOUN
easat-1572	221	15	services	service	NOUN
easat-1572	221	16	.	.	PUNCT
easat-1572	222	1	procedia	procedia	NOUN
easat-1572	222	2	economics	economic	NOUN
easat-1572	222	3	and	and	CCONJ
easat-1572	222	4	finance	finance	NOUN
easat-1572	222	5	,	,	PUNCT
easat-1572	222	6	37	37	NUM
easat-1572	222	7	,	,	PUNCT
easat-1572	222	8	13	13	NUM
easat-1572	222	9	-	-	SYM
easat-1572	222	10	20	20	NUM
easat-1572	222	11	.	.	PUNCT
easat-1572	223	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-1572	223	2	1985	1985	NUM
easat-1572	223	3	edelweiss	edelweiss	PROPN
easat-1572	223	4	applied	apply	VERB
easat-1572	223	5	science	science	NOUN
easat-1572	223	6	and	and	CCONJ
easat-1572	223	7	technology	technology	NOUN
easat-1572	223	8	issn	issn	PROPN
easat-1572	223	9	:	:	PUNCT
easat-1572	223	10	2576	2576	NUM
easat-1572	223	11	-	-	SYM
easat-1572	223	12	8484	8484	NUM
easat-1572	223	13	vol	vol	NOUN
easat-1572	223	14	.	.	PROPN
easat-1572	223	15	8	8	NUM
easat-1572	223	16	,	,	PUNCT
easat-1572	223	17	no	no	INTJ
easat-1572	223	18	.	.	NOUN
easat-1572	224	1	4	4	NUM
easat-1572	224	2	:	:	PUNCT
easat-1572	224	3	1979	1979	NUM
easat-1572	224	4	-	-	SYM
easat-1572	224	5	1985	1985	NUM
easat-1572	224	6	,	,	PUNCT
easat-1572	224	7	2024	2024	NUM
easat-1572	224	8	doi	doi	NOUN
easat-1572	224	9	:	:	PUNCT
easat-1572	224	10	10.55214/25768484.v8i4.1572	10.55214/25768484.v8i4.1572	NUM
easat-1572	224	11	©	©	NOUN
easat-1572	224	12	2024	2024	NUM
easat-1572	224	13	by	by	ADP
easat-1572	224	14	the	the	DET
easat-1572	224	15	author	author	NOUN
easat-1572	224	16	;	;	PUNCT
easat-1572	224	17	licensee	licensee	PROPN
easat-1572	224	18	learning	learning	NOUN
easat-1572	224	19	gate	gate	NOUN
easat-1572	225	1	[	[	X
easat-1572	225	2	20	20	NUM
easat-1572	225	3	]	]	X
easat-1572	225	4	jayawardhena	jayawardhena	PROPN
easat-1572	225	5	,	,	PUNCT
easat-1572	225	6	c.	c.	PROPN
easat-1572	225	7	,	,	PUNCT
easat-1572	225	8	souchon	souchon	PROPN
easat-1572	225	9	,	,	PUNCT
easat-1572	225	10	a.l	a.l	PROPN
easat-1572	225	11	.	.	PROPN
easat-1572	225	12	,	,	PUNCT
easat-1572	225	13	farrell	farrell	PROPN
easat-1572	225	14	,	,	PUNCT
easat-1572	225	15	a.m.	a.m.	PROPN
easat-1572	225	16	&	&	CCONJ
easat-1572	225	17	glanville	glanville	PROPN
easat-1572	225	18	,	,	PUNCT
easat-1572	225	19	k.	k.	PROPN
easat-1572	225	20	(	(	PUNCT
easat-1572	225	21	2007	2007	NUM
easat-1572	225	22	)	)	PUNCT
easat-1572	225	23	.	.	PUNCT
easat-1572	226	1	outcomes	outcome	NOUN
easat-1572	226	2	of	of	ADP
easat-1572	226	3	service	service	NOUN
easat-1572	226	4	encounter	encounter	NOUN
easat-1572	226	5	quality	quality	NOUN
easat-1572	226	6	in	in	ADP
easat-1572	226	7	a	a	DET
easat-1572	226	8	business	business	NOUN
easat-1572	226	9	-	-	PUNCT
easat-1572	226	10	tobusiness	tobusiness	NOUN
easat-1572	226	11	context	context	NOUN
easat-1572	226	12	.	.	PUNCT
easat-1572	227	1	industrial	industrial	ADJ
easat-1572	227	2	marketing	marketing	NOUN
easat-1572	227	3	management	management	NOUN
easat-1572	227	4	36(5	36(5	NOUN
easat-1572	227	5	)	)	PUNCT
easat-1572	227	6	575	575	NUM
easat-1572	227	7	-	-	SYM
easat-1572	227	8	588	588	NUM
easat-1572	227	9	.	.	PUNCT
easat-1572	228	1	[	[	X
easat-1572	228	2	21	21	NUM
easat-1572	228	3	]	]	X
easat-1572	228	4	kessey	kessey	PROPN
easat-1572	228	5	,	,	PUNCT
easat-1572	228	6	k.	k.	PROPN
easat-1572	228	7	d.	d.	PROPN
easat-1572	228	8	,	,	PUNCT
easat-1572	228	9	&	&	CCONJ
easat-1572	228	10	abassah	abassah	PROPN
easat-1572	228	11	-	-	PUNCT
easat-1572	228	12	wesley	wesley	PROPN
easat-1572	228	13	,	,	PUNCT
easat-1572	228	14	m.	m.	PROPN
easat-1572	228	15	b.	b.	PROPN
easat-1572	228	16	(	(	PUNCT
easat-1572	228	17	2020	2020	NUM
easat-1572	228	18	)	)	PUNCT
easat-1572	228	19	.	.	PUNCT
easat-1572	229	1	financial	financial	ADJ
easat-1572	229	2	electronic	electronic	ADJ
easat-1572	229	3	technology	technology	NOUN
easat-1572	229	4	and	and	CCONJ
easat-1572	229	5	innovation	innovation	NOUN
easat-1572	229	6	for	for	ADP
easat-1572	229	7	banking	banking	NOUN
easat-1572	229	8	services	service	NOUN
easat-1572	229	9	delivery	delivery	NOUN
easat-1572	229	10	in	in	ADP
easat-1572	229	11	ghana	ghana	PROPN
easat-1572	229	12	:	:	PUNCT
easat-1572	229	13	operations	operation	NOUN
easat-1572	229	14	of	of	ADP
easat-1572	229	15	the	the	DET
easat-1572	229	16	automated	automate	VERB
easat-1572	229	17	teller	teller	NOUN
easat-1572	229	18	machine	machine	NOUN
easat-1572	229	19	facility	facility	NOUN
easat-1572	229	20	from	from	ADP
easat-1572	229	21	customers	customer	NOUN
easat-1572	229	22	’	’	PART
easat-1572	229	23	perspective	perspective	NOUN
easat-1572	229	24	.	.	PUNCT
easat-1572	230	1	international	international	ADJ
easat-1572	230	2	journal	journal	NOUN
easat-1572	230	3	of	of	ADP
easat-1572	230	4	innovative	innovative	ADJ
easat-1572	230	5	finance	finance	NOUN
easat-1572	230	6	and	and	CCONJ
easat-1572	230	7	economics	economic	NOUN
easat-1572	230	8	research	research	NOUN
easat-1572	230	9	,	,	PUNCT
easat-1572	230	10	8(2	8(2	NUM
easat-1572	230	11	)	)	PUNCT
easat-1572	230	12	,	,	PUNCT
easat-1572	230	13	24	24	NUM
easat-1572	230	14	-	-	SYM
easat-1572	230	15	41	41	NUM
easat-1572	230	16	.	.	PUNCT
easat-1572	231	1	[	[	X
easat-1572	231	2	22	22	NUM
easat-1572	231	3	]	]	X
easat-1572	231	4	lu	lu	PROPN
easat-1572	231	5	,	,	PUNCT
easat-1572	231	6	y.	y.	PROPN
easat-1572	231	7	,	,	PUNCT
easat-1572	231	8	papagiannidis	papagiannidis	PROPN
easat-1572	231	9	,	,	PUNCT
easat-1572	231	10	s.	s.	PROPN
easat-1572	231	11	,	,	PUNCT
easat-1572	231	12	&	&	CCONJ
easat-1572	231	13	alamanos	alamanos	PROPN
easat-1572	231	14	,	,	PUNCT
easat-1572	231	15	e.	e.	PROPN
easat-1572	231	16	(	(	PUNCT
easat-1572	231	17	2018	2018	NUM
easat-1572	231	18	)	)	PUNCT
easat-1572	231	19	.	.	PUNCT
easat-1572	232	1	internet	internet	NOUN
easat-1572	232	2	of	of	ADP
easat-1572	232	3	things	thing	NOUN
easat-1572	232	4	:	:	PUNCT
easat-1572	232	5	a	a	DET
easat-1572	232	6	systematic	systematic	ADJ
easat-1572	232	7	review	review	NOUN
easat-1572	232	8	of	of	ADP
easat-1572	232	9	the	the	DET
easat-1572	232	10	business	business	NOUN
easat-1572	232	11	literature	literature	NOUN
easat-1572	232	12	from	from	ADP
easat-1572	232	13	the	the	DET
easat-1572	232	14	user	user	NOUN
easat-1572	232	15	and	and	CCONJ
easat-1572	232	16	organisational	organisational	ADJ
easat-1572	232	17	perspectives	perspective	NOUN
easat-1572	232	18	.	.	PUNCT
easat-1572	233	1	technological	technological	ADJ
easat-1572	233	2	forecasting	forecasting	NOUN
easat-1572	233	3	and	and	CCONJ
easat-1572	233	4	social	social	ADJ
easat-1572	233	5	change	change	NOUN
easat-1572	233	6	,	,	PUNCT
easat-1572	233	7	136	136	NUM
easat-1572	233	8	,	,	PUNCT
easat-1572	233	9	285	285	NUM
easat-1572	233	10	-	-	SYM
easat-1572	233	11	297	297	NUM
easat-1572	233	12	.	.	PUNCT
easat-1572	234	1	[	[	X
easat-1572	234	2	23	23	NUM
easat-1572	234	3	]	]	X
easat-1572	234	4	molina	molina	PROPN
easat-1572	234	5	,	,	PUNCT
easat-1572	234	6	a.	a.	PROPN
easat-1572	234	7	,	,	PUNCT
easat-1572	234	8	&	&	CCONJ
easat-1572	234	9	rajagopal	rajagopal	PROPN
easat-1572	234	10	.	.	PUNCT
easat-1572	235	1	(	(	PUNCT
easat-1572	235	2	2023	2023	NUM
easat-1572	235	3	)	)	PUNCT
easat-1572	235	4	.	.	PUNCT
easat-1572	236	1	technology	technology	NOUN
easat-1572	236	2	thrust	thrust	PROPN
easat-1572	236	3	:	:	PUNCT
easat-1572	236	4	design	design	NOUN
easat-1572	236	5	,	,	PUNCT
easat-1572	236	6	development	development	NOUN
easat-1572	236	7	,	,	PUNCT
easat-1572	236	8	and	and	CCONJ
easat-1572	236	9	diffusion	diffusion	NOUN
easat-1572	236	10	.	.	PUNCT
easat-1572	237	1	in	in	ADP
easat-1572	237	2	challenge	challenge	NOUN
easat-1572	237	3	-	-	PUNCT
easat-1572	237	4	based	base	VERB
easat-1572	237	5	learning	learning	NOUN
easat-1572	237	6	,	,	PUNCT
easat-1572	237	7	research	research	NOUN
easat-1572	237	8	,	,	PUNCT
easat-1572	237	9	and	and	CCONJ
easat-1572	237	10	innovation	innovation	NOUN
easat-1572	237	11	:	:	PUNCT
easat-1572	237	12	leveraging	leverage	VERB
easat-1572	237	13	industry	industry	NOUN
easat-1572	237	14	,	,	PUNCT
easat-1572	237	15	government	government	NOUN
easat-1572	237	16	,	,	PUNCT
easat-1572	237	17	and	and	CCONJ
easat-1572	237	18	society	society	NOUN
easat-1572	237	19	(	(	PUNCT
easat-1572	237	20	pp	pp	ADJ
easat-1572	237	21	.	.	PUNCT
easat-1572	238	1	171	171	NUM
easat-1572	238	2	-	-	SYM
easat-1572	238	3	198	198	NUM
easat-1572	238	4	)	)	PUNCT
easat-1572	238	5	.	.	PUNCT
easat-1572	239	1	cham	cham	PROPN
easat-1572	239	2	:	:	PUNCT
easat-1572	239	3	springer	springer	NOUN
easat-1572	239	4	international	international	ADJ
easat-1572	239	5	publishing	publishing	NOUN
easat-1572	239	6	.	.	PUNCT
easat-1572	240	1	[	[	X
easat-1572	240	2	24	24	NUM
easat-1572	240	3	]	]	PUNCT
easat-1572	240	4	msweli	msweli	NOUN
easat-1572	240	5	,	,	PUNCT
easat-1572	240	6	n.	n.	PROPN
easat-1572	240	7	t.	t.	PROPN
easat-1572	240	8	(	(	PUNCT
easat-1572	240	9	2020	2020	NUM
easat-1572	240	10	)	)	PUNCT
easat-1572	240	11	.	.	PUNCT
easat-1572	241	1	factors	factor	NOUN
easat-1572	241	2	influencing	influence	VERB
easat-1572	241	3	the	the	DET
easat-1572	241	4	adoption	adoption	NOUN
easat-1572	241	5	of	of	ADP
easat-1572	241	6	mobile	mobile	ADJ
easat-1572	241	7	banking	banking	NOUN
easat-1572	241	8	technology	technology	NOUN
easat-1572	241	9	by	by	ADP
easat-1572	241	10	the	the	DET
easat-1572	241	11	elderly	elderly	ADJ
easat-1572	241	12	in	in	ADP
easat-1572	241	13	south	south	PROPN
easat-1572	241	14	africa	africa	PROPN
easat-1572	241	15	(	(	PUNCT
easat-1572	241	16	doctoral	doctoral	ADJ
easat-1572	241	17	dissertation	dissertation	NOUN
easat-1572	241	18	,	,	PUNCT
easat-1572	241	19	university	university	NOUN
easat-1572	241	20	of	of	ADP
easat-1572	241	21	pretoria	pretoria	PROPN
easat-1572	241	22	)	)	PUNCT
easat-1572	241	23	.	.	PUNCT
easat-1572	242	1	[	[	X
easat-1572	242	2	25	25	NUM
easat-1572	242	3	]	]	PUNCT
easat-1572	242	4	nkomo	nkomo	NOUN
easat-1572	242	5	,	,	PUNCT
easat-1572	242	6	n.	n.	PROPN
easat-1572	242	7	y.	y.	PROPN
easat-1572	242	8	,	,	PUNCT
easat-1572	242	9	&	&	CCONJ
easat-1572	242	10	adanlawo	adanlawo	ADJ
easat-1572	242	11	,	,	PUNCT
easat-1572	242	12	e.	e.	PROPN
easat-1572	242	13	f.	f.	PROPN
easat-1572	242	14	(	(	PUNCT
easat-1572	242	15	2023	2023	NUM
easat-1572	242	16	)	)	PUNCT
easat-1572	242	17	.	.	PUNCT
easat-1572	243	1	the	the	DET
easat-1572	243	2	implications	implication	NOUN
easat-1572	243	3	of	of	ADP
easat-1572	243	4	population	population	NOUN
easat-1572	243	5	ageing	age	VERB
easat-1572	243	6	on	on	ADP
easat-1572	243	7	savings	saving	NOUN
easat-1572	243	8	rates	rate	NOUN
easat-1572	243	9	.	.	PUNCT
easat-1572	244	1	management	management	NOUN
easat-1572	244	2	and	and	CCONJ
easat-1572	244	3	entrepreneurship	entrepreneurship	NOUN
easat-1572	244	4	:	:	PUNCT
easat-1572	244	5	trends	trend	NOUN
easat-1572	244	6	of	of	ADP
easat-1572	244	7	development	development	NOUN
easat-1572	244	8	,	,	PUNCT
easat-1572	244	9	2(24	2(24	NUM
easat-1572	244	10	)	)	PUNCT
easat-1572	244	11	,	,	PUNCT
easat-1572	244	12	8	8	NUM
easat-1572	244	13	-	-	SYM
easat-1572	244	14	16	16	NUM
easat-1572	244	15	.	.	PUNCT
easat-1572	245	1	[	[	X
easat-1572	245	2	26	26	NUM
easat-1572	245	3	]	]	PUNCT
easat-1572	245	4	nkomo	nkomo	NOUN
easat-1572	245	5	,	,	PUNCT
easat-1572	245	6	n.	n.	PROPN
easat-1572	245	7	y.	y.	PROPN
easat-1572	245	8	,	,	PUNCT
easat-1572	245	9	&	&	CCONJ
easat-1572	245	10	adanlawo	adanlawo	ADJ
easat-1572	245	11	,	,	PUNCT
easat-1572	245	12	e.	e.	PROPN
easat-1572	245	13	f.	f.	PROPN
easat-1572	245	14	(	(	PUNCT
easat-1572	245	15	2024	2024	NUM
easat-1572	245	16	)	)	PUNCT
easat-1572	245	17	.	.	PUNCT
easat-1572	246	1	the	the	DET
easat-1572	246	2	impact	impact	NOUN
easat-1572	246	3	of	of	ADP
easat-1572	246	4	unemployment	unemployment	NOUN
easat-1572	246	5	on	on	ADP
easat-1572	246	6	alcohol	alcohol	NOUN
easat-1572	246	7	consumption	consumption	NOUN
easat-1572	246	8	:	:	PUNCT
easat-1572	246	9	a	a	DET
easat-1572	246	10	panel	panel	NOUN
easat-1572	246	11	data	data	VERB
easat-1572	246	12	analysis	analysis	NOUN
easat-1572	246	13	.	.	PUNCT
easat-1572	247	1	international	international	ADJ
easat-1572	247	2	journal	journal	NOUN
easat-1572	247	3	of	of	ADP
easat-1572	247	4	innovative	innovative	ADJ
easat-1572	247	5	research	research	NOUN
easat-1572	247	6	and	and	CCONJ
easat-1572	247	7	scientific	scientific	ADJ
easat-1572	247	8	studies	study	NOUN
easat-1572	247	9	,	,	PUNCT
easat-1572	247	10	7(4	7(4	NUM
easat-1572	247	11	)	)	PUNCT
easat-1572	247	12	,	,	PUNCT
easat-1572	247	13	1365	1365	NUM
easat-1572	247	14	-	-	SYM
easat-1572	247	15	1373	1373	NUM
easat-1572	247	16	.	.	PUNCT
easat-1572	248	1	[	[	X
easat-1572	248	2	27	27	NUM
easat-1572	248	3	]	]	X
easat-1572	248	4	nwachukwu	nwachukwu	PROPN
easat-1572	248	5	,	,	PUNCT
easat-1572	248	6	d.	d.	PROPN
easat-1572	248	7	,	,	PUNCT
easat-1572	248	8	azuonwu	azuonwu	PROPN
easat-1572	248	9	,	,	PUNCT
easat-1572	248	10	b.	b.	PROPN
easat-1572	248	11	e.	e.	PROPN
easat-1572	248	12	,	,	PUNCT
easat-1572	248	13	nwador	nwador	PROPN
easat-1572	248	14	,	,	PUNCT
easat-1572	248	15	c.	c.	PROPN
easat-1572	248	16	a.	a.	PROPN
easat-1572	248	17	,	,	PUNCT
easat-1572	248	18	dike	dike	VERB
easat-1572	248	19	,	,	PUNCT
easat-1572	248	20	l.	l.	PROPN
easat-1572	248	21	b.	b.	PROPN
easat-1572	248	22	,	,	PUNCT
easat-1572	248	23	&	&	CCONJ
easat-1572	248	24	origbo	origbo	PROPN
easat-1572	248	25	,	,	PUNCT
easat-1572	248	26	h.	h.	PROPN
easat-1572	248	27	(	(	PUNCT
easat-1572	248	28	2023	2023	NUM
easat-1572	248	29	)	)	PUNCT
easat-1572	248	30	.	.	PUNCT
easat-1572	249	1	self	self	NOUN
easat-1572	249	2	-	-	PUNCT
easat-1572	249	3	service	service	NOUN
easat-1572	249	4	technology	technology	NOUN
easat-1572	249	5	adoption	adoption	NOUN
easat-1572	249	6	and	and	CCONJ
easat-1572	249	7	post	post	ADJ
easat-1572	249	8	-	-	ADJ
easat-1572	249	9	purchase	purchase	ADJ
easat-1572	249	10	intentions	intention	NOUN
easat-1572	249	11	of	of	ADP
easat-1572	249	12	deposit	deposit	NOUN
easat-1572	249	13	money	money	NOUN
easat-1572	249	14	banks	bank	NOUN
easat-1572	249	15	customers	customer	NOUN
easat-1572	249	16	in	in	ADP
easat-1572	249	17	port	port	NOUN
easat-1572	249	18	harcourt	harcourt	PROPN
easat-1572	249	19	.	.	PUNCT
easat-1572	250	1	international	international	ADJ
easat-1572	250	2	journal	journal	PROPN
easat-1572	250	3	of	of	ADP
easat-1572	250	4	management	management	NOUN
easat-1572	250	5	sciences	science	NOUN
easat-1572	250	6	,	,	PUNCT
easat-1572	250	7	10(1	10(1	NUM
easat-1572	250	8	)	)	PUNCT
easat-1572	250	9	,	,	PUNCT
easat-1572	250	10	175	175	NUM
easat-1572	250	11	-	-	SYM
easat-1572	250	12	211	211	NUM
easat-1572	250	13	.	.	PUNCT
easat-1572	251	1	[	[	X
easat-1572	251	2	28	28	NUM
easat-1572	251	3	]	]	X
easat-1572	251	4	park	park	NOUN
easat-1572	251	5	,	,	PUNCT
easat-1572	251	6	j.	j.	PROPN
easat-1572	251	7	,	,	PUNCT
easat-1572	251	8	kim	kim	PROPN
easat-1572	251	9	,	,	PUNCT
easat-1572	251	10	d.	d.	PROPN
easat-1572	251	11	,	,	PUNCT
easat-1572	251	12	&	&	CCONJ
easat-1572	251	13	hyun	hyun	PROPN
easat-1572	251	14	,	,	PUNCT
easat-1572	251	15	h.	h.	PROPN
easat-1572	251	16	(	(	PUNCT
easat-1572	251	17	2021	2021	NUM
easat-1572	251	18	)	)	PUNCT
easat-1572	251	19	.	.	PUNCT
easat-1572	252	1	understanding	understand	VERB
easat-1572	252	2	self	self	NOUN
easat-1572	252	3	-	-	PUNCT
easat-1572	252	4	service	service	NOUN
easat-1572	252	5	technology	technology	NOUN
easat-1572	252	6	adoption	adoption	NOUN
easat-1572	252	7	by	by	ADP
easat-1572	252	8	“	"	PUNCT
easat-1572	252	9	older	old	ADJ
easat-1572	252	10	”	"	PUNCT
easat-1572	252	11	consumers	consumer	NOUN
easat-1572	252	12	.	.	PUNCT
easat-1572	253	1	journal	journal	PROPN
easat-1572	253	2	of	of	ADP
easat-1572	253	3	services	service	NOUN
easat-1572	253	4	marketing	marketing	NOUN
easat-1572	253	5	,	,	PUNCT
easat-1572	253	6	35(1	35(1	NUM
easat-1572	253	7	)	)	PUNCT
easat-1572	253	8	,	,	PUNCT
easat-1572	253	9	78	78	NUM
easat-1572	253	10	-	-	SYM
easat-1572	253	11	97	97	NUM
easat-1572	253	12	.	.	PUNCT
easat-1572	254	1	[	[	X
easat-1572	254	2	29	29	NUM
easat-1572	254	3	]	]	X
easat-1572	254	4	pisano	pisano	NOUN
easat-1572	254	5	,	,	PUNCT
easat-1572	254	6	g.	g.	PROPN
easat-1572	254	7	p.	p.	PROPN
easat-1572	254	8	(	(	PUNCT
easat-1572	254	9	2015	2015	NUM
easat-1572	254	10	)	)	PUNCT
easat-1572	254	11	.	.	PUNCT
easat-1572	255	1	you	you	PRON
easat-1572	255	2	need	need	VERB
easat-1572	255	3	an	an	DET
easat-1572	255	4	innovation	innovation	NOUN
easat-1572	255	5	strategy	strategy	NOUN
easat-1572	255	6	.	.	PUNCT
easat-1572	256	1	harvard	harvard	PROPN
easat-1572	256	2	business	business	PROPN
easat-1572	256	3	review	review	PROPN
easat-1572	256	4	,	,	PUNCT
easat-1572	256	5	93(6	93(6	PROPN
easat-1572	256	6	)	)	PUNCT
easat-1572	256	7	,	,	PUNCT
easat-1572	256	8	44	44	NUM
easat-1572	256	9	-	-	SYM
easat-1572	256	10	54	54	NUM
easat-1572	256	11	.	.	PUNCT
easat-1572	257	1	[	[	X
easat-1572	257	2	30	30	NUM
easat-1572	257	3	]	]	X
easat-1572	257	4	pooya	pooya	PROPN
easat-1572	257	5	,	,	PUNCT
easat-1572	257	6	a.	a.	PROPN
easat-1572	257	7	,	,	PUNCT
easat-1572	257	8	abed	abed	ADJ
easat-1572	257	9	khorasani	khorasani	PROPN
easat-1572	257	10	,	,	PUNCT
easat-1572	257	11	m.	m.	NOUN
easat-1572	257	12	,	,	PUNCT
easat-1572	257	13	&	&	CCONJ
easat-1572	257	14	gholamian	gholamian	ADJ
easat-1572	257	15	ghouzhdi	ghouzhdi	NOUN
easat-1572	257	16	,	,	PUNCT
easat-1572	257	17	s.	s.	PROPN
easat-1572	257	18	(	(	PUNCT
easat-1572	257	19	2020	2020	NUM
easat-1572	257	20	)	)	PUNCT
easat-1572	257	21	.	.	PUNCT
easat-1572	258	1	investigating	investigate	VERB
easat-1572	258	2	the	the	DET
easat-1572	258	3	effect	effect	NOUN
easat-1572	258	4	of	of	ADP
easat-1572	258	5	perceived	perceive	VERB
easat-1572	258	6	quality	quality	NOUN
easat-1572	258	7	of	of	ADP
easat-1572	258	8	selfservice	selfservice	NOUN
easat-1572	258	9	banking	banking	NOUN
easat-1572	258	10	on	on	ADP
easat-1572	258	11	customer	customer	NOUN
easat-1572	258	12	satisfaction	satisfaction	NOUN
easat-1572	258	13	.	.	PUNCT
easat-1572	259	1	international	international	ADJ
easat-1572	259	2	journal	journal	PROPN
easat-1572	259	3	of	of	ADP
easat-1572	259	4	islamic	islamic	ADJ
easat-1572	259	5	and	and	CCONJ
easat-1572	259	6	middle	middle	ADJ
easat-1572	259	7	eastern	eastern	ADJ
easat-1572	259	8	finance	finance	NOUN
easat-1572	259	9	and	and	CCONJ
easat-1572	259	10	management	management	NOUN
easat-1572	259	11	,	,	PUNCT
easat-1572	259	12	13(2	13(2	PROPN
easat-1572	259	13	)	)	PUNCT
easat-1572	259	14	,	,	PUNCT
easat-1572	259	15	263	263	NUM
easat-1572	259	16	-	-	SYM
easat-1572	259	17	280	280	NUM
easat-1572	259	18	.	.	PUNCT
easat-1572	260	1	[	[	X
easat-1572	260	2	31	31	NUM
easat-1572	260	3	]	]	X
easat-1572	260	4	ravada	ravada	PROPN
easat-1572	260	5	,	,	PUNCT
easat-1572	260	6	s.	s.	PROPN
easat-1572	260	7	(	(	PUNCT
easat-1572	260	8	2019	2019	NUM
easat-1572	260	9	)	)	PUNCT
easat-1572	260	10	.	.	PUNCT
easat-1572	261	1	human	human	ADJ
easat-1572	261	2	performance	performance	NOUN
easat-1572	261	3	gap	gap	NOUN
easat-1572	261	4	analysis	analysis	NOUN
easat-1572	261	5	to	to	PART
easat-1572	261	6	improve	improve	VERB
easat-1572	261	7	self	self	NOUN
easat-1572	261	8	-	-	PUNCT
easat-1572	261	9	service	service	NOUN
easat-1572	261	10	technology	technology	NOUN
easat-1572	261	11	(	(	PUNCT
easat-1572	261	12	sst	sst	NOUN
easat-1572	261	13	)	)	PUNCT
easat-1572	261	14	adoption	adoption	NOUN
easat-1572	261	15	in	in	ADP
easat-1572	261	16	an	an	DET
easat-1572	261	17	organization	organization	NOUN
easat-1572	261	18	(	(	PUNCT
easat-1572	261	19	doctoral	doctoral	ADJ
easat-1572	261	20	dissertation	dissertation	NOUN
easat-1572	261	21	,	,	PUNCT
easat-1572	261	22	university	university	NOUN
easat-1572	261	23	of	of	ADP
easat-1572	261	24	southern	southern	PROPN
easat-1572	261	25	california	california	PROPN
easat-1572	261	26	)	)	PUNCT
easat-1572	261	27	.	.	PUNCT
easat-1572	262	1	[	[	X
easat-1572	262	2	32	32	NUM
easat-1572	262	3	]	]	SYM
easat-1572	262	4	reddy	reddy	PROPN
easat-1572	262	5	,	,	PUNCT
easat-1572	262	6	m.	m.	NOUN
easat-1572	262	7	m.	m.	NOUN
easat-1572	262	8	,	,	PUNCT
easat-1572	262	9	&	&	CCONJ
easat-1572	262	10	adanlawo	adanlawo	ADJ
easat-1572	262	11	,	,	PUNCT
easat-1572	262	12	e.	e.	PROPN
easat-1572	262	13	f.	f.	PROPN
easat-1572	262	14	(	(	PUNCT
easat-1572	262	15	2018	2018	NUM
easat-1572	262	16	)	)	PUNCT
easat-1572	262	17	.	.	PUNCT
easat-1572	263	1	communication	communication	NOUN
easat-1572	263	2	’s	’s	PART
easat-1572	263	3	module	module	NOUN
easat-1572	263	4	:	:	PUNCT
easat-1572	263	5	inclusion	inclusion	NOUN
easat-1572	263	6	within	within	ADP
easat-1572	263	7	all	all	DET
easat-1572	263	8	undergraduate	undergraduate	NOUN
easat-1572	263	9	qualification	qualification	NOUN
easat-1572	263	10	at	at	ADP
easat-1572	263	11	higher	high	ADJ
easat-1572	263	12	education	education	NOUN
easat-1572	263	13	institutions	institution	NOUN
easat-1572	263	14	.	.	PUNCT
easat-1572	264	1	gender	gender	NOUN
easat-1572	264	2	and	and	CCONJ
easat-1572	264	3	behaviour	behaviour	NOUN
easat-1572	264	4	,	,	PUNCT
easat-1572	264	5	16(2	16(2	NUM
easat-1572	264	6	)	)	PUNCT
easat-1572	264	7	,	,	PUNCT
easat-1572	264	8	11359	11359	NUM
easat-1572	264	9	-	-	SYM
easat-1572	264	10	11376	11376	NUM
easat-1572	264	11	.	.	PUNCT
easat-1572	265	1	[	[	X
easat-1572	265	2	33	33	NUM
easat-1572	265	3	]	]	PUNCT
easat-1572	265	4	sabi	sabi	PROPN
easat-1572	265	5	,	,	PUNCT
easat-1572	265	6	h.	h.	PROPN
easat-1572	265	7	m.	m.	PROPN
easat-1572	265	8	(	(	PUNCT
easat-1572	265	9	2014	2014	NUM
easat-1572	265	10	)	)	PUNCT
easat-1572	265	11	.	.	PUNCT
easat-1572	266	1	research	research	NOUN
easat-1572	266	2	trends	trend	NOUN
easat-1572	266	3	in	in	ADP
easat-1572	266	4	the	the	DET
easat-1572	266	5	diffusion	diffusion	NOUN
easat-1572	266	6	of	of	ADP
easat-1572	266	7	internet	internet	NOUN
easat-1572	266	8	banking	banking	NOUN
easat-1572	266	9	in	in	ADP
easat-1572	266	10	developing	develop	VERB
easat-1572	266	11	countries	country	NOUN
easat-1572	266	12	.	.	PUNCT
easat-1572	267	1	journal	journal	PROPN
easat-1572	267	2	of	of	ADP
easat-1572	267	3	internet	internet	NOUN
easat-1572	267	4	banking	banking	NOUN
easat-1572	267	5	and	and	CCONJ
easat-1572	267	6	commerce	commerce	PROPN
easat-1572	267	7	,	,	PUNCT
easat-1572	267	8	19(2	19(2	NUM
easat-1572	267	9	)	)	PUNCT
easat-1572	267	10	,	,	PUNCT
easat-1572	267	11	1	1	X
easat-1572	267	12	.	.	PUNCT
easat-1572	268	1	[	[	X
easat-1572	268	2	34	34	NUM
easat-1572	268	3	]	]	X
easat-1572	268	4	sindwani	sindwani	PROPN
easat-1572	268	5	,	,	PUNCT
easat-1572	268	6	r.	r.	PROPN
easat-1572	268	7	,	,	PUNCT
easat-1572	268	8	&	&	CCONJ
easat-1572	268	9	goel	goel	PROPN
easat-1572	268	10	,	,	PUNCT
easat-1572	268	11	m.	m.	NOUN
easat-1572	268	12	(	(	PUNCT
easat-1572	268	13	2016	2016	NUM
easat-1572	268	14	)	)	PUNCT
easat-1572	268	15	.	.	PUNCT
easat-1572	269	1	the	the	DET
easat-1572	269	2	relationship	relationship	NOUN
easat-1572	269	3	between	between	ADP
easat-1572	269	4	service	service	NOUN
easat-1572	269	5	quality	quality	NOUN
easat-1572	269	6	dimensions	dimension	NOUN
easat-1572	269	7	,	,	PUNCT
easat-1572	269	8	customer	customer	NOUN
easat-1572	269	9	satisfaction	satisfaction	NOUN
easat-1572	269	10	and	and	CCONJ
easat-1572	269	11	loyalty	loyalty	NOUN
easat-1572	269	12	in	in	ADP
easat-1572	269	13	technology	technology	NOUN
easat-1572	269	14	based	base	VERB
easat-1572	269	15	self	self	NOUN
easat-1572	269	16	service	service	NOUN
easat-1572	269	17	banking	banking	NOUN
easat-1572	269	18	.	.	PUNCT
easat-1572	270	1	international	international	ADJ
easat-1572	270	2	journal	journal	PROPN
easat-1572	270	3	of	of	ADP
easat-1572	270	4	e	e	NOUN
easat-1572	270	5	-	-	NOUN
easat-1572	270	6	services	service	NOUN
easat-1572	270	7	and	and	CCONJ
easat-1572	270	8	mobile	mobile	ADJ
easat-1572	270	9	applications	application	NOUN
easat-1572	270	10	(	(	PUNCT
easat-1572	270	11	ijesma	ijesma	PROPN
easat-1572	270	12	)	)	PUNCT
easat-1572	270	13	,	,	PUNCT
easat-1572	270	14	8(2	8(2	NUM
easat-1572	270	15	)	)	PUNCT
easat-1572	270	16	,	,	PUNCT
easat-1572	270	17	5470	5470	NUM
easat-1572	270	18	.	.	PUNCT
easat-1572	271	1	[	[	X
easat-1572	271	2	35	35	NUM
easat-1572	271	3	]	]	X
easat-1572	271	4	singh	singh	PROPN
easat-1572	271	5	,	,	PUNCT
easat-1572	271	6	s.	s.	PROPN
easat-1572	271	7	,	,	PUNCT
easat-1572	271	8	&	&	CCONJ
easat-1572	271	9	nayak	nayak	PROPN
easat-1572	271	10	,	,	PUNCT
easat-1572	271	11	k.	k.	PROPN
easat-1572	271	12	m.	m.	PROPN
easat-1572	271	13	(	(	PUNCT
easat-1572	271	14	2023	2023	NUM
easat-1572	271	15	)	)	PUNCT
easat-1572	271	16	.	.	PUNCT
easat-1572	272	1	a	a	DET
easat-1572	272	2	study	study	NOUN
easat-1572	272	3	of	of	ADP
easat-1572	272	4	marketing	marketing	NOUN
easat-1572	272	5	of	of	ADP
easat-1572	272	6	services	service	NOUN
easat-1572	272	7	by	by	ADP
easat-1572	272	8	commercial	commercial	ADJ
easat-1572	272	9	banks	bank	NOUN
easat-1572	272	10	in	in	ADP
easat-1572	272	11	south	south	PROPN
easat-1572	272	12	gujarat	gujarat	NOUN
easat-1572	272	13	.	.	PUNCT
easat-1572	273	1	[	[	X
easat-1572	273	2	36	36	NUM
easat-1572	273	3	]	]	PUNCT
easat-1572	273	4	stephens	stephens	PROPN
easat-1572	273	5	,	,	PUNCT
easat-1572	273	6	r.	r.	PROPN
easat-1572	273	7	,	,	PUNCT
easat-1572	273	8	&	&	CCONJ
easat-1572	273	9	barbier	barbier	PROPN
easat-1572	273	10	,	,	PUNCT
easat-1572	273	11	m.	m.	NOUN
easat-1572	273	12	(	(	PUNCT
easat-1572	273	13	2021	2021	NUM
easat-1572	273	14	)	)	PUNCT
easat-1572	273	15	.	.	PUNCT
easat-1572	274	1	digital	digital	ADJ
easat-1572	274	2	fooding	fooding	NOUN
easat-1572	274	3	,	,	PUNCT
easat-1572	274	4	cashless	cashless	NOUN
easat-1572	274	5	marketplaces	marketplace	NOUN
easat-1572	274	6	and	and	CCONJ
easat-1572	274	7	reconnection	reconnection	NOUN
easat-1572	274	8	in	in	ADP
easat-1572	274	9	intermediated	intermediate	VERB
easat-1572	274	10	third	third	ADJ
easat-1572	274	11	places	place	NOUN
easat-1572	274	12	:	:	PUNCT
easat-1572	274	13	conceptualizing	conceptualize	VERB
easat-1572	274	14	metropolitan	metropolitan	ADJ
easat-1572	274	15	food	food	NOUN
easat-1572	274	16	provision	provision	NOUN
easat-1572	274	17	in	in	ADP
easat-1572	274	18	the	the	DET
easat-1572	274	19	age	age	NOUN
easat-1572	274	20	of	of	ADP
easat-1572	274	21	prosumption	prosumption	PROPN
easat-1572	274	22	.	.	PUNCT
easat-1572	275	1	journal	journal	PROPN
easat-1572	275	2	of	of	ADP
easat-1572	275	3	rural	rural	ADJ
easat-1572	275	4	studies	study	NOUN
easat-1572	275	5	,	,	PUNCT
easat-1572	275	6	82	82	NUM
easat-1572	275	7	,	,	PUNCT
easat-1572	275	8	366	366	NUM
easat-1572	275	9	-	-	SYM
easat-1572	275	10	379	379	NUM
easat-1572	275	11	.	.	PUNCT
easat-1572	276	1	[	[	X
easat-1572	276	2	37	37	NUM
easat-1572	276	3	]	]	PUNCT
easat-1572	276	4	thanasi	thanasi	NOUN
easat-1572	276	5	-	-	PUNCT
easat-1572	276	6	boçe	boçe	NOUN
easat-1572	276	7	,	,	PUNCT
easat-1572	276	8	m.	m.	NOUN
easat-1572	276	9	,	,	PUNCT
easat-1572	276	10	&	&	CCONJ
easat-1572	276	11	kulakli	kulakli	NOUN
easat-1572	276	12	,	,	PUNCT
easat-1572	276	13	a.	a.	NOUN
easat-1572	276	14	(	(	PUNCT
easat-1572	276	15	2023	2023	NUM
easat-1572	276	16	)	)	PUNCT
easat-1572	276	17	.	.	PUNCT
easat-1572	277	1	dimensions	dimension	NOUN
easat-1572	277	2	and	and	CCONJ
easat-1572	277	3	outcomes	outcome	NOUN
easat-1572	277	4	of	of	ADP
easat-1572	277	5	electronic	electronic	ADJ
easat-1572	277	6	service	service	NOUN
easat-1572	277	7	quality	quality	NOUN
easat-1572	277	8	in	in	ADP
easat-1572	277	9	the	the	DET
easat-1572	277	10	gcc	gcc	NOUN
easat-1572	277	11	countries	country	NOUN
easat-1572	277	12	.	.	PUNCT
easat-1572	278	1	international	international	ADJ
easat-1572	278	2	journal	journal	NOUN
easat-1572	278	3	of	of	ADP
easat-1572	278	4	quality	quality	NOUN
easat-1572	278	5	and	and	CCONJ
easat-1572	278	6	service	service	NOUN
easat-1572	278	7	sciences	science	NOUN
easat-1572	278	8	,	,	PUNCT
easat-1572	278	9	15(3/4	15(3/4	NUM
easat-1572	278	10	)	)	PUNCT
easat-1572	278	11	,	,	PUNCT
easat-1572	278	12	239	239	NUM
easat-1572	278	13	-	-	SYM
easat-1572	278	14	258	258	NUM
easat-1572	278	15	.	.	PUNCT
easat-1572	279	1	[	[	X
easat-1572	279	2	38	38	NUM
easat-1572	279	3	]	]	PUNCT
easat-1572	279	4	wheelen	wheelen	NOUN
easat-1572	279	5	,	,	PUNCT
easat-1572	279	6	t.	t.	PROPN
easat-1572	279	7	l.	l.	PROPN
easat-1572	279	8	,	,	PUNCT
easat-1572	279	9	hunger	hunger	NOUN
easat-1572	279	10	,	,	PUNCT
easat-1572	279	11	j.	j.	PROPN
easat-1572	279	12	d.	d.	PROPN
easat-1572	279	13	,	,	PUNCT
easat-1572	279	14	hoffman	hoffman	PROPN
easat-1572	279	15	,	,	PUNCT
easat-1572	279	16	a.	a.	NOUN
easat-1572	279	17	n.	n.	PROPN
easat-1572	279	18	,	,	PUNCT
easat-1572	279	19	&	&	CCONJ
easat-1572	279	20	bamford	bamford	PROPN
easat-1572	279	21	,	,	PUNCT
easat-1572	279	22	c.	c.	PROPN
easat-1572	279	23	e.	e.	PROPN
easat-1572	279	24	(	(	PUNCT
easat-1572	279	25	2018	2018	NUM
easat-1572	279	26	)	)	PUNCT
easat-1572	279	27	.	.	PUNCT
easat-1572	280	1	strategic	strategic	ADJ
easat-1572	280	2	management	management	NOUN
easat-1572	280	3	and	and	CCONJ
easat-1572	280	4	business	business	NOUN
easat-1572	280	5	policy	policy	NOUN
easat-1572	280	6	:	:	PUNCT
easat-1572	280	7	globalization	globalization	NOUN
easat-1572	280	8	,	,	PUNCT
easat-1572	280	9	innovation	innovation	NOUN
easat-1572	280	10	,	,	PUNCT
easat-1572	280	11	and	and	CCONJ
easat-1572	280	12	sustainability	sustainability	NOUN
easat-1572	280	13	.	.	PUNCT
easat-1572	281	1	pearson	pearson	PROPN
easat-1572	281	2	.	.	PUNCT
easat-1572	282	1	[	[	X
easat-1572	282	2	39	39	NUM
easat-1572	282	3	]	]	PUNCT
easat-1572	282	4	xaba	xaba	PROPN
easat-1572	282	5	,	,	PUNCT
easat-1572	282	6	f.	f.	PROPN
easat-1572	282	7	,	,	PUNCT
easat-1572	282	8	adanlawo	adanlawo	ADJ
easat-1572	282	9	,	,	PUNCT
easat-1572	282	10	e.	e.	PROPN
easat-1572	282	11	f.	f.	PROPN
easat-1572	282	12	,	,	PUNCT
easat-1572	282	13	&	&	CCONJ
easat-1572	282	14	nkomo	nkomo	PROPN
easat-1572	282	15	,	,	PUNCT
easat-1572	282	16	n.	n.	PROPN
easat-1572	282	17	y.	y.	PROPN
easat-1572	282	18	(	(	PUNCT
easat-1572	282	19	2024	2024	NUM
easat-1572	282	20	)	)	PUNCT
easat-1572	282	21	.	.	PUNCT
easat-1572	282	22	are	be	AUX
easat-1572	282	23	local	local	ADJ
easat-1572	282	24	communities	community	NOUN
easat-1572	282	25	participating	participate	VERB
easat-1572	282	26	in	in	ADP
easat-1572	282	27	ecotourism	ecotourism	NOUN
easat-1572	282	28	projects	project	NOUN
easat-1572	282	29	?	?	PUNCT
easat-1572	282	30	:	:	PUNCT
easat-1572	282	31	a	a	DET
easat-1572	282	32	study	study	NOUN
easat-1572	282	33	of	of	ADP
easat-1572	282	34	four	four	NUM
easat-1572	282	35	local	local	ADJ
easat-1572	282	36	municipalities	municipality	NOUN
easat-1572	282	37	.	.	PUNCT
easat-1572	283	1	international	international	ADJ
easat-1572	283	2	journal	journal	PROPN
easat-1572	283	3	of	of	ADP
easat-1572	283	4	business	business	PROPN
easat-1572	283	5	ecosystem	ecosystem	NOUN
easat-1572	283	6	&	&	CCONJ
easat-1572	283	7	strategy	strategy	NOUN
easat-1572	283	8	(	(	PUNCT
easat-1572	283	9	2687	2687	NUM
easat-1572	283	10	-	-	SYM
easat-1572	283	11	2293	2293	NUM
easat-1572	283	12	)	)	PUNCT
easat-1572	283	13	,	,	PUNCT
easat-1572	283	14	6(3	6(3	NUM
easat-1572	283	15	)	)	PUNCT
easat-1572	283	16	,	,	PUNCT
easat-1572	283	17	266	266	NUM
easat-1572	283	18	-	-	SYM
easat-1572	283	19	275	275	NUM
easat-1572	283	20	.	.	PUNCT
easat-1572	284	1	[	[	X
easat-1572	284	2	40	40	NUM
easat-1572	284	3	]	]	PUNCT
easat-1572	284	4	xaba	xaba	PROPN
easat-1572	284	5	,	,	PUNCT
easat-1572	284	6	f.	f.	PROPN
easat-1572	284	7	,	,	PUNCT
easat-1572	284	8	adanlawo	adanlawo	ADJ
easat-1572	284	9	,	,	PUNCT
easat-1572	284	10	e.	e.	PROPN
easat-1572	284	11	f.	f.	PROPN
easat-1572	284	12	,	,	PUNCT
easat-1572	284	13	&	&	CCONJ
easat-1572	284	14	nkomo	nkomo	PROPN
easat-1572	284	15	,	,	PUNCT
easat-1572	284	16	n.	n.	PROPN
easat-1572	284	17	y.	y.	PROPN
easat-1572	284	18	(	(	PUNCT
easat-1572	284	19	2024	2024	NUM
easat-1572	284	20	)	)	PUNCT
easat-1572	284	21	.	.	PUNCT
easat-1572	285	1	ecotourism	ecotourism	NOUN
easat-1572	285	2	initiatives	initiative	NOUN
easat-1572	285	3	contribution	contribution	NOUN
easat-1572	285	4	to	to	ADP
easat-1572	285	5	improved	improve	VERB
easat-1572	285	6	livelihoods	livelihood	NOUN
easat-1572	285	7	:	:	PUNCT
easat-1572	285	8	a	a	DET
easat-1572	285	9	case	case	NOUN
easat-1572	285	10	of	of	ADP
easat-1572	285	11	umkhanyakude	umkhanyakude	ADJ
easat-1572	285	12	district	district	NOUN
easat-1572	285	13	municipality	municipality	NOUN
easat-1572	285	14	.	.	PUNCT
easat-1572	286	1	international	international	ADJ
easat-1572	286	2	journal	journal	NOUN
easat-1572	286	3	of	of	ADP
easat-1572	286	4	innovative	innovative	ADJ
easat-1572	286	5	technologies	technology	NOUN
easat-1572	286	6	in	in	ADP
easat-1572	286	7	economy	economy	NOUN
easat-1572	286	8	,	,	PUNCT
easat-1572	286	9	(	(	PUNCT
easat-1572	286	10	2	2	NUM
easat-1572	286	11	(	(	PUNCT
easat-1572	286	12	46	46	NUM
easat-1572	286	13	)	)	PUNCT
easat-1572	286	14	)	)	PUNCT
easat-1572	286	15	.	.	PUNCT
easat-1572	287	1	[	[	X
easat-1572	287	2	41	41	NUM
easat-1572	287	3	]	]	SYM
easat-1572	287	4	yang	yang	PROPN
easat-1572	287	5	,	,	PUNCT
easat-1572	287	6	z.	z.	PROPN
easat-1572	287	7	,	,	PUNCT
easat-1572	287	8	&	&	CCONJ
easat-1572	287	9	fang	fang	X
easat-1572	287	10	,	,	PUNCT
easat-1572	287	11	x.	x.	NOUN
easat-1572	287	12	(	(	PUNCT
easat-1572	287	13	2004	2004	NUM
easat-1572	287	14	)	)	PUNCT
easat-1572	287	15	.	.	PUNCT
easat-1572	288	1	online	online	PROPN
easat-1572	288	2	service	service	NOUN
easat-1572	288	3	quality	quality	NOUN
easat-1572	288	4	dimensions	dimension	NOUN
easat-1572	288	5	and	and	CCONJ
easat-1572	288	6	their	their	PRON
easat-1572	288	7	relationships	relationship	NOUN
easat-1572	288	8	with	with	ADP
easat-1572	288	9	satisfaction	satisfaction	NOUN
easat-1572	288	10	:	:	PUNCT
easat-1572	288	11	a	a	DET
easat-1572	288	12	content	content	NOUN
easat-1572	288	13	analysis	analysis	NOUN
easat-1572	288	14	of	of	ADP
easat-1572	288	15	customer	customer	NOUN
easat-1572	288	16	reviews	review	NOUN
easat-1572	288	17	of	of	ADP
easat-1572	288	18	securities	security	NOUN
easat-1572	288	19	brokerage	brokerage	NOUN
easat-1572	288	20	services	service	NOUN
easat-1572	288	21	.	.	PUNCT
easat-1572	289	1	international	international	ADJ
easat-1572	289	2	journal	journal	PROPN
easat-1572	289	3	of	of	ADP
easat-1572	289	4	service	service	NOUN
easat-1572	289	5	industry	industry	NOUN
easat-1572	289	6	management	management	NOUN
easat-1572	289	7	,	,	PUNCT
easat-1572	289	8	15(3	15(3	NUM
easat-1572	289	9	)	)	PUNCT
easat-1572	289	10	,	,	PUNCT
easat-1572	289	11	302	302	NUM
easat-1572	289	12	-	-	SYM
easat-1572	289	13	326	326	NUM
easat-1572	289	14	.	.	PUNCT