id	sid	tid	token	lemma	pos
easat-1610	1	1	edelweiss	edelweiss	PROPN
easat-1610	1	2	applied	apply	VERB
easat-1610	1	3	science	science	NOUN
easat-1610	1	4	and	and	CCONJ
easat-1610	1	5	technology	technology	NOUN
easat-1610	1	6	issn	issn	PROPN
easat-1610	1	7	:	:	PUNCT
easat-1610	1	8	2576	2576	NUM
easat-1610	1	9	-	-	SYM
easat-1610	1	10	8484	8484	NUM
easat-1610	1	11	vol	vol	NOUN
easat-1610	1	12	.	.	PROPN
easat-1610	1	13	8	8	NUM
easat-1610	1	14	,	,	PUNCT
easat-1610	1	15	no	no	INTJ
easat-1610	1	16	.	.	NOUN
easat-1610	1	17	4	4	NUM
easat-1610	1	18	,	,	PUNCT
easat-1610	1	19	1822	1822	NUM
easat-1610	1	20	-	-	SYM
easat-1610	1	21	1840	1840	NUM
easat-1610	1	22	2024	2024	NUM
easat-1610	1	23	publisher	publisher	NOUN
easat-1610	1	24	:	:	PUNCT
easat-1610	1	25	learning	learn	VERB
easat-1610	1	26	gate	gate	NOUN
easat-1610	1	27	doi	doi	PROPN
easat-1610	1	28	:	:	PUNCT
easat-1610	1	29	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	1	30	©	©	PROPN
easat-1610	1	31	2024	2024	NUM
easat-1610	1	32	by	by	ADP
easat-1610	1	33	the	the	DET
easat-1610	1	34	authors	author	NOUN
easat-1610	1	35	;	;	PUNCT
easat-1610	1	36	licensee	licensee	PROPN
easat-1610	1	37	learning	learning	NOUN
easat-1610	1	38	gate	gate	NOUN
easat-1610	1	39	©	©	PROPN
easat-1610	1	40	2024	2024	NUM
easat-1610	1	41	by	by	ADP
easat-1610	1	42	the	the	DET
easat-1610	1	43	authors	author	NOUN
easat-1610	1	44	;	;	PUNCT
easat-1610	1	45	licensee	licensee	PROPN
easat-1610	1	46	learning	learn	VERB
easat-1610	1	47	gate	gate	NOUN
easat-1610	1	48	*	*	PUNCT
easat-1610	1	49	correspondence	correspondence	NOUN
easat-1610	1	50	:	:	PUNCT
easat-1610	1	51	012021091085@gsm.msu.edu.my	012021091085@gsm.msu.edu.my	NUM
easat-1610	1	52	research	research	NOUN
easat-1610	1	53	on	on	ADP
easat-1610	1	54	analytical	analytical	ADJ
easat-1610	1	55	customer	customer	NOUN
easat-1610	1	56	relationship	relationship	NOUN
easat-1610	1	57	management	management	NOUN
easat-1610	1	58	in	in	ADP
easat-1610	1	59	china	china	PROPN
easat-1610	1	60	:	:	PUNCT
easat-1610	2	1	knowledge	knowledge	NOUN
easat-1610	2	2	map	map	VERB
easat-1610	2	3	analysis	analysis	NOUN
easat-1610	2	4	based	base	VERB
easat-1610	2	5	on	on	ADP
easat-1610	2	6	citespace	citespace	PROPN
easat-1610	2	7	yang	yang	PROPN
easat-1610	2	8	jie1	jie1	PROPN
easat-1610	2	9	*	*	PROPN
easat-1610	2	10	,	,	PUNCT
easat-1610	2	11	nurkhalida	nurkhalida	PROPN
easat-1610	2	12	binti	binti	PROPN
easat-1610	2	13	makmor2	makmor2	PROPN
easat-1610	2	14	,	,	PUNCT
easat-1610	2	15	asad	asad	PROPN
easat-1610	2	16	ur	ur	INTJ
easat-1610	2	17	rehman3	rehman3	PROPN
easat-1610	2	18	1,2,3management	1,2,3management	NUM
easat-1610	2	19	and	and	CCONJ
easat-1610	2	20	science	science	NOUN
easat-1610	2	21	university	university	NOUN
easat-1610	2	22	,	,	PUNCT
easat-1610	2	23	shah	shah	PROPN
easat-1610	2	24	alam	alam	PROPN
easat-1610	2	25	,	,	PUNCT
easat-1610	2	26	malaysia	malaysia	PROPN
easat-1610	2	27	;	;	PUNCT
easat-1610	2	28	012021091085@gsm.msu.edu.my	012021091085@gsm.msu.edu.my	NUM
easat-1610	2	29	(	(	PUNCT
easat-1610	2	30	y.j	y.j	PROPN
easat-1610	2	31	.	.	PUNCT
easat-1610	2	32	)	)	PUNCT
easat-1610	3	1	nurkhalida_makmor@msu.edu.my	nurkhalida_makmor@msu.edu.my	PROPN
easat-1610	3	2	(	(	PUNCT
easat-1610	3	3	n.b.m	n.b.m	ADJ
easat-1610	3	4	.	.	PUNCT
easat-1610	3	5	)	)	PUNCT
easat-1610	4	1	asad_ur@msu.edu.my	asad_ur@msu.edu.my	NOUN
easat-1610	4	2	(	(	PUNCT
easat-1610	4	3	a.u.r	a.u.r	NOUN
easat-1610	4	4	.	.	PUNCT
easat-1610	4	5	)	)	PUNCT
easat-1610	5	1	abstract	abstract	NOUN
easat-1610	5	2	:	:	PUNCT
easat-1610	5	3	with	with	ADP
easat-1610	5	4	the	the	DET
easat-1610	5	5	rapid	rapid	ADJ
easat-1610	5	6	development	development	NOUN
easat-1610	5	7	of	of	ADP
easat-1610	5	8	the	the	DET
easat-1610	5	9	social	social	ADJ
easat-1610	5	10	economy	economy	NOUN
easat-1610	5	11	,	,	PUNCT
easat-1610	5	12	customers	customer	NOUN
easat-1610	5	13	have	have	AUX
easat-1610	5	14	become	become	VERB
easat-1610	5	15	the	the	DET
easat-1610	5	16	most	most	ADV
easat-1610	5	17	critical	critical	ADJ
easat-1610	5	18	resources	resource	NOUN
easat-1610	5	19	of	of	ADP
easat-1610	5	20	companies	company	NOUN
easat-1610	5	21	,	,	PUNCT
easat-1610	5	22	and	and	CCONJ
easat-1610	5	23	many	many	ADJ
easat-1610	5	24	companies	company	NOUN
easat-1610	5	25	have	have	AUX
easat-1610	5	26	taken	take	VERB
easat-1610	5	27	analytical	analytical	ADJ
easat-1610	5	28	customer	customer	NOUN
easat-1610	5	29	relationship	relationship	NOUN
easat-1610	5	30	management	management	NOUN
easat-1610	5	31	(	(	PUNCT
easat-1610	5	32	crm	crm	PROPN
easat-1610	5	33	)	)	PUNCT
easat-1610	5	34	as	as	SCONJ
easat-1610	5	35	the	the	DET
easat-1610	5	36	magic	magic	ADJ
easat-1610	5	37	weapon	weapon	NOUN
easat-1610	5	38	to	to	PART
easat-1610	5	39	improve	improve	VERB
easat-1610	5	40	their	their	PRON
easat-1610	5	41	core	core	NOUN
easat-1610	5	42	competitiveness	competitiveness	NOUN
easat-1610	5	43	.	.	PUNCT
easat-1610	6	1	as	as	ADP
easat-1610	6	2	the	the	DET
easat-1610	6	3	main	main	ADJ
easat-1610	6	4	driving	driving	NOUN
easat-1610	6	5	force	force	NOUN
easat-1610	6	6	of	of	ADP
easat-1610	6	7	global	global	ADJ
easat-1610	6	8	economic	economic	ADJ
easat-1610	6	9	growth	growth	NOUN
easat-1610	6	10	,	,	PUNCT
easat-1610	6	11	china	china	PROPN
easat-1610	6	12	currently	currently	ADV
easat-1610	6	13	occupies	occupy	VERB
easat-1610	6	14	an	an	DET
easat-1610	6	15	essential	essential	ADJ
easat-1610	6	16	position	position	NOUN
easat-1610	6	17	in	in	ADP
easat-1610	6	18	the	the	DET
easat-1610	6	19	worldwide	worldwide	ADJ
easat-1610	6	20	economy	economy	NOUN
easat-1610	6	21	.	.	PUNCT
easat-1610	7	1	using	use	VERB
easat-1610	7	2	citespace	citespace	NOUN
easat-1610	7	3	information	information	NOUN
easat-1610	7	4	visualization	visualization	NOUN
easat-1610	7	5	software	software	NOUN
easat-1610	7	6	,	,	PUNCT
easat-1610	7	7	this	this	DET
easat-1610	7	8	paper	paper	NOUN
easat-1610	7	9	quantitatively	quantitatively	ADV
easat-1610	7	10	analyzed	analyze	VERB
easat-1610	7	11	the	the	DET
easat-1610	7	12	relevant	relevant	ADJ
easat-1610	7	13	research	research	NOUN
easat-1610	7	14	of	of	ADP
easat-1610	7	15	98	98	NUM
easat-1610	7	16	web	web	NOUN
easat-1610	7	17	of	of	ADP
easat-1610	7	18	science	science	NOUN
easat-1610	7	19	(	(	PUNCT
easat-1610	7	20	wos	wos	NOUN
easat-1610	7	21	)	)	PUNCT
easat-1610	7	22	studies	study	NOUN
easat-1610	7	23	and	and	CCONJ
easat-1610	7	24	616	616	NUM
easat-1610	7	25	chinese	chinese	ADJ
easat-1610	7	26	papers	paper	NOUN
easat-1610	7	27	in	in	ADP
easat-1610	7	28	china	china	PROPN
easat-1610	7	29	national	national	PROPN
easat-1610	7	30	knowledge	knowledge	PROPN
easat-1610	7	31	infrastructure	infrastructure	PROPN
easat-1610	7	32	(	(	PUNCT
easat-1610	7	33	cnki	cnki	ADJ
easat-1610	7	34	)	)	PUNCT
easat-1610	7	35	from	from	ADP
easat-1610	7	36	2003	2003	NUM
easat-1610	7	37	to	to	ADP
easat-1610	7	38	2023	2023	NUM
easat-1610	7	39	regarding	regard	VERB
easat-1610	7	40	analytical	analytical	ADJ
easat-1610	7	41	crm	crm	PROPN
easat-1610	7	42	in	in	ADP
easat-1610	7	43	china	china	PROPN
easat-1610	7	44	.	.	PUNCT
easat-1610	8	1	the	the	DET
easat-1610	8	2	research	research	NOUN
easat-1610	8	3	results	result	NOUN
easat-1610	8	4	of	of	ADP
easat-1610	8	5	analytical	analytical	ADJ
easat-1610	8	6	crm	crm	PROPN
easat-1610	8	7	in	in	ADP
easat-1610	8	8	china	china	PROPN
easat-1610	8	9	draw	draw	VERB
easat-1610	8	10	a	a	DET
easat-1610	8	11	knowledge	knowledge	NOUN
easat-1610	8	12	mapping	mapping	NOUN
easat-1610	8	13	to	to	PART
easat-1610	8	14	sort	sort	VERB
easat-1610	8	15	out	out	ADP
easat-1610	8	16	the	the	DET
easat-1610	8	17	annual	annual	ADJ
easat-1610	8	18	publication	publication	NOUN
easat-1610	8	19	volume	volume	NOUN
easat-1610	8	20	,	,	PUNCT
easat-1610	8	21	topic	topic	NOUN
easat-1610	8	22	,	,	PUNCT
easat-1610	8	23	publishing	publishing	NOUN
easat-1610	8	24	institution	institution	NOUN
easat-1610	8	25	,	,	PUNCT
easat-1610	8	26	and	and	CCONJ
easat-1610	8	27	keyword	keyword	NOUN
easat-1610	8	28	.	.	PUNCT
easat-1610	9	1	it	it	PRON
easat-1610	9	2	was	be	AUX
easat-1610	9	3	found	find	VERB
easat-1610	9	4	that	that	SCONJ
easat-1610	9	5	chinese	chinese	ADJ
easat-1610	9	6	scholars	scholar	NOUN
easat-1610	9	7	have	have	AUX
easat-1610	9	8	focused	focus	VERB
easat-1610	9	9	on	on	ADP
easat-1610	9	10	analytical	analytical	ADJ
easat-1610	9	11	crm	crm	PROPN
easat-1610	9	12	in	in	ADP
easat-1610	9	13	china	china	PROPN
easat-1610	9	14	during	during	ADP
easat-1610	9	15	the	the	DET
easat-1610	9	16	last	last	ADJ
easat-1610	9	17	20	20	NUM
easat-1610	9	18	years	year	NOUN
easat-1610	9	19	,	,	PUNCT
easat-1610	9	20	and	and	CCONJ
easat-1610	9	21	it	it	PRON
easat-1610	9	22	entered	enter	VERB
easat-1610	9	23	a	a	DET
easat-1610	9	24	relatively	relatively	ADV
easat-1610	9	25	rapid	rapid	ADJ
easat-1610	9	26	growth	growth	NOUN
easat-1610	9	27	period	period	NOUN
easat-1610	9	28	in	in	ADP
easat-1610	9	29	2013	2013	NUM
easat-1610	9	30	,	,	PUNCT
easat-1610	9	31	forming	form	VERB
easat-1610	9	32	a	a	DET
easat-1610	9	33	relatively	relatively	ADV
easat-1610	9	34	complete	complete	ADJ
easat-1610	9	35	body	body	NOUN
easat-1610	9	36	of	of	ADP
easat-1610	9	37	knowledge	knowledge	NOUN
easat-1610	9	38	.	.	PUNCT
easat-1610	10	1	however	however	ADV
easat-1610	10	2	,	,	PUNCT
easat-1610	10	3	the	the	DET
easat-1610	10	4	overall	overall	ADJ
easat-1610	10	5	number	number	NOUN
easat-1610	10	6	of	of	ADP
easat-1610	10	7	publications	publication	NOUN
easat-1610	10	8	in	in	ADP
easat-1610	10	9	wos	wos	X
easat-1610	10	10	is	be	AUX
easat-1610	10	11	low	low	ADJ
easat-1610	10	12	,	,	PUNCT
easat-1610	10	13	and	and	CCONJ
easat-1610	10	14	the	the	DET
easat-1610	10	15	research	research	NOUN
easat-1610	10	16	field	field	NOUN
easat-1610	10	17	is	be	AUX
easat-1610	10	18	narrow	narrow	ADJ
easat-1610	10	19	.	.	PUNCT
easat-1610	11	1	according	accord	VERB
easat-1610	11	2	to	to	ADP
easat-1610	11	3	the	the	DET
easat-1610	11	4	data	datum	NOUN
easat-1610	11	5	,	,	PUNCT
easat-1610	11	6	foreign	foreign	ADJ
easat-1610	11	7	scholars	scholar	NOUN
easat-1610	11	8	'	'	PART
easat-1610	11	9	research	research	NOUN
easat-1610	11	10	has	have	VERB
easat-1610	11	11	certain	certain	ADJ
easat-1610	11	12	limitations	limitation	NOUN
easat-1610	11	13	,	,	PUNCT
easat-1610	11	14	primarily	primarily	ADV
easat-1610	11	15	focusing	focus	VERB
easat-1610	11	16	on	on	ADP
easat-1610	11	17	applying	apply	VERB
easat-1610	11	18	concepts	concept	NOUN
easat-1610	11	19	in	in	ADP
easat-1610	11	20	information	information	NOUN
easat-1610	11	21	technology	technology	NOUN
easat-1610	11	22	.	.	PUNCT
easat-1610	12	1	the	the	DET
easat-1610	12	2	layout	layout	NOUN
easat-1610	12	3	between	between	ADP
easat-1610	12	4	different	different	ADJ
easat-1610	12	5	research	research	NOUN
easat-1610	12	6	topics	topic	NOUN
easat-1610	12	7	is	be	AUX
easat-1610	12	8	scattered	scatter	VERB
easat-1610	12	9	and	and	CCONJ
easat-1610	12	10	the	the	DET
easat-1610	12	11	correlation	correlation	NOUN
easat-1610	12	12	is	be	AUX
easat-1610	12	13	low	low	ADJ
easat-1610	12	14	.	.	PUNCT
easat-1610	13	1	this	this	DET
easat-1610	13	2	paper	paper	NOUN
easat-1610	13	3	provides	provide	VERB
easat-1610	13	4	a	a	DET
easat-1610	13	5	comprehensive	comprehensive	ADJ
easat-1610	13	6	analysis	analysis	NOUN
easat-1610	13	7	to	to	PART
easat-1610	13	8	point	point	VERB
easat-1610	13	9	out	out	ADP
easat-1610	13	10	the	the	DET
easat-1610	13	11	direction	direction	NOUN
easat-1610	13	12	for	for	SCONJ
easat-1610	13	13	researchers	researcher	NOUN
easat-1610	13	14	in	in	ADP
easat-1610	13	15	the	the	DET
easat-1610	13	16	area	area	NOUN
easat-1610	13	17	of	of	ADP
easat-1610	13	18	analytical	analytical	ADJ
easat-1610	13	19	crm	crm	PROPN
easat-1610	13	20	to	to	PART
easat-1610	13	21	engage	engage	VERB
easat-1610	13	22	in	in	ADP
easat-1610	13	23	related	related	ADJ
easat-1610	13	24	research	research	NOUN
easat-1610	13	25	,	,	PUNCT
easat-1610	13	26	provide	provide	VERB
easat-1610	13	27	data	data	NOUN
easat-1610	13	28	reference	reference	NOUN
easat-1610	13	29	,	,	PUNCT
easat-1610	13	30	and	and	CCONJ
easat-1610	13	31	help	help	VERB
easat-1610	13	32	to	to	PART
easat-1610	13	33	predict	predict	VERB
easat-1610	13	34	the	the	DET
easat-1610	13	35	future	future	ADJ
easat-1610	13	36	trend	trend	NOUN
easat-1610	13	37	of	of	ADP
easat-1610	13	38	this	this	DET
easat-1610	13	39	research	research	NOUN
easat-1610	13	40	.	.	PUNCT
easat-1610	14	1	future	future	ADJ
easat-1610	14	2	research	research	NOUN
easat-1610	14	3	should	should	AUX
easat-1610	14	4	fully	fully	ADV
easat-1610	14	5	use	use	VERB
easat-1610	14	6	big	big	ADJ
easat-1610	14	7	data	datum	NOUN
easat-1610	14	8	and	and	CCONJ
easat-1610	14	9	information	information	NOUN
easat-1610	14	10	technology	technology	NOUN
easat-1610	14	11	and	and	CCONJ
easat-1610	14	12	focus	focus	VERB
easat-1610	14	13	on	on	ADP
easat-1610	14	14	analytical	analytical	ADJ
easat-1610	14	15	crm	crm	NOUN
easat-1610	14	16	in	in	ADP
easat-1610	14	17	the	the	DET
easat-1610	14	18	network	network	NOUN
easat-1610	14	19	era	era	NOUN
easat-1610	14	20	to	to	PART
easat-1610	14	21	help	help	VERB
easat-1610	14	22	chinese	chinese	ADJ
easat-1610	14	23	companies	company	NOUN
easat-1610	14	24	improve	improve	VERB
easat-1610	14	25	their	their	PRON
easat-1610	14	26	competitiveness	competitiveness	NOUN
easat-1610	14	27	.	.	PUNCT
easat-1610	15	1	keywords	keyword	NOUN
easat-1610	15	2	:	:	PUNCT
easat-1610	15	3	analytical	analytical	ADJ
easat-1610	15	4	customer	customer	NOUN
easat-1610	15	5	relationship	relationship	NOUN
easat-1610	15	6	management	management	NOUN
easat-1610	15	7	,	,	PUNCT
easat-1610	15	8	china	china	PROPN
easat-1610	15	9	,	,	PUNCT
easat-1610	15	10	cite	cite	VERB
easat-1610	15	11	space	space	NOUN
easat-1610	15	12	,	,	PUNCT
easat-1610	15	13	knowledge	knowledge	NOUN
easat-1610	15	14	map	map	NOUN
easat-1610	15	15	.	.	PUNCT
easat-1610	16	1	1	1	X
easat-1610	16	2	.	.	X
easat-1610	16	3	introduction	introduction	NOUN
easat-1610	16	4	in	in	ADP
easat-1610	16	5	the	the	DET
easat-1610	16	6	trading	trading	NOUN
easat-1610	16	7	market	market	NOUN
easat-1610	16	8	,	,	PUNCT
easat-1610	16	9	many	many	ADJ
easat-1610	16	10	aspects	aspect	NOUN
easat-1610	16	11	of	of	ADP
easat-1610	16	12	the	the	DET
easat-1610	16	13	development	development	NOUN
easat-1610	16	14	of	of	ADP
easat-1610	16	15	business	business	NOUN
easat-1610	16	16	problems	problem	NOUN
easat-1610	16	17	need	need	VERB
easat-1610	16	18	to	to	PART
easat-1610	16	19	be	be	AUX
easat-1610	16	20	further	far	ADV
easat-1610	16	21	studied	study	VERB
easat-1610	16	22	,	,	PUNCT
easat-1610	16	23	especially	especially	ADV
easat-1610	16	24	the	the	DET
easat-1610	16	25	research	research	NOUN
easat-1610	16	26	on	on	ADP
easat-1610	16	27	customer	customer	NOUN
easat-1610	16	28	relationship	relationship	NOUN
easat-1610	16	29	management	management	NOUN
easat-1610	16	30	(	(	PUNCT
easat-1610	16	31	crm	crm	NOUN
easat-1610	16	32	)	)	PUNCT
easat-1610	16	33	in	in	ADP
easat-1610	16	34	the	the	DET
easat-1610	16	35	e	e	PROPN
easat-1610	16	36	-	-	PROPN
easat-1610	16	37	commerce	commerce	NOUN
easat-1610	16	38	environment	environment	NOUN
easat-1610	16	39	(	(	PUNCT
easat-1610	16	40	santoso	santoso	NOUN
easat-1610	16	41	,	,	PUNCT
easat-1610	16	42	2021	2021	NUM
easat-1610	16	43	)	)	PUNCT
easat-1610	16	44	.	.	PUNCT
easat-1610	17	1	crm	crm	PROPN
easat-1610	17	2	has	have	AUX
easat-1610	17	3	become	become	VERB
easat-1610	17	4	the	the	DET
easat-1610	17	5	essential	essential	ADJ
easat-1610	17	6	strategy	strategy	NOUN
easat-1610	17	7	to	to	PART
easat-1610	17	8	maintain	maintain	VERB
easat-1610	17	9	customers	customer	NOUN
easat-1610	17	10	for	for	ADP
easat-1610	17	11	firms	firm	NOUN
easat-1610	17	12	regardless	regardless	ADV
easat-1610	17	13	of	of	ADP
easat-1610	17	14	size	size	NOUN
easat-1610	17	15	through	through	ADP
easat-1610	17	16	acquiring	acquire	VERB
easat-1610	17	17	,	,	PUNCT
easat-1610	17	18	maintaining	maintain	VERB
easat-1610	17	19	,	,	PUNCT
easat-1610	17	20	and	and	CCONJ
easat-1610	17	21	connecting	connect	VERB
easat-1610	17	22	with	with	ADP
easat-1610	17	23	selective	selective	ADJ
easat-1610	17	24	consumers	consumer	NOUN
easat-1610	17	25	to	to	PART
easat-1610	17	26	create	create	VERB
easat-1610	17	27	superior	superior	ADJ
easat-1610	17	28	value	value	NOUN
easat-1610	17	29	for	for	ADP
easat-1610	17	30	the	the	DET
easat-1610	17	31	organization	organization	NOUN
easat-1610	17	32	and	and	CCONJ
easat-1610	17	33	the	the	DET
easat-1610	17	34	individual	individual	NOUN
easat-1610	17	35	(	(	PUNCT
easat-1610	17	36	fluss	fluss	NOUN
easat-1610	17	37	,	,	PUNCT
easat-1610	17	38	2010	2010	NUM
easat-1610	17	39	)	)	PUNCT
easat-1610	17	40	.	.	PUNCT
easat-1610	18	1	to	to	PART
easat-1610	18	2	be	be	AUX
easat-1610	18	3	more	more	ADV
easat-1610	18	4	precise	precise	ADJ
easat-1610	18	5	,	,	PUNCT
easat-1610	18	6	buttle	buttle	NOUN
easat-1610	18	7	and	and	CCONJ
easat-1610	18	8	maklan	maklan	PROPN
easat-1610	18	9	(	(	PUNCT
easat-1610	18	10	2019	2019	NUM
easat-1610	18	11	)	)	PUNCT
easat-1610	18	12	identified	identify	VERB
easat-1610	18	13	crm	crm	NOUN
easat-1610	18	14	in	in	ADP
easat-1610	18	15	terms	term	NOUN
easat-1610	18	16	of	of	ADP
easat-1610	18	17	three	three	NUM
easat-1610	18	18	types	type	NOUN
easat-1610	18	19	:	:	PUNCT
easat-1610	18	20	analytical	analytical	PROPN
easat-1610	18	21	crm	crm	PROPN
easat-1610	18	22	,	,	PUNCT
easat-1610	18	23	strategic	strategic	ADJ
easat-1610	18	24	crm	crm	PROPN
easat-1610	18	25	,	,	PUNCT
easat-1610	18	26	and	and	CCONJ
easat-1610	18	27	operational	operational	ADJ
easat-1610	18	28	crm	crm	PROPN
easat-1610	18	29	,	,	PUNCT
easat-1610	18	30	in	in	ADP
easat-1610	18	31	which	which	PRON
easat-1610	18	32	analytical	analytical	ADJ
easat-1610	18	33	crm	crm	NOUN
easat-1610	18	34	is	be	AUX
easat-1610	18	35	responsible	responsible	ADJ
easat-1610	18	36	for	for	ADP
easat-1610	18	37	acknowledging	acknowledge	VERB
easat-1610	18	38	consumers	consumer	NOUN
easat-1610	18	39	through	through	ADP
easat-1610	18	40	customer	customer	NOUN
easat-1610	18	41	information	information	NOUN
easat-1610	18	42	analysis	analysis	NOUN
easat-1610	18	43	(	(	PUNCT
easat-1610	18	44	almohaimmeed	almohaimmeed	NOUN
easat-1610	18	45	,	,	PUNCT
easat-1610	18	46	2021	2021	NUM
easat-1610	18	47	)	)	PUNCT
easat-1610	18	48	numerous	numerous	ADJ
easat-1610	18	49	facts	fact	NOUN
easat-1610	18	50	about	about	ADP
easat-1610	18	51	the	the	DET
easat-1610	18	52	challenges	challenge	NOUN
easat-1610	18	53	of	of	ADP
easat-1610	18	54	business	business	NOUN
easat-1610	18	55	evolution	evolution	NOUN
easat-1610	18	56	in	in	ADP
easat-1610	18	57	the	the	DET
easat-1610	18	58	trading	trading	NOUN
easat-1610	18	59	market	market	NOUN
easat-1610	18	60	,	,	PUNCT
easat-1610	18	61	particularly	particularly	ADV
easat-1610	18	62	the	the	DET
easat-1610	18	63	study	study	NOUN
easat-1610	18	64	of	of	ADP
easat-1610	18	65	crm	crm	PROPN
easat-1610	18	66	in	in	ADP
easat-1610	18	67	the	the	DET
easat-1610	18	68	context	context	NOUN
easat-1610	18	69	of	of	ADP
easat-1610	18	70	e	e	NOUN
easat-1610	18	71	-	-	NOUN
easat-1610	18	72	commerce	commerce	NOUN
easat-1610	18	73	,	,	PUNCT
easat-1610	18	74	require	require	VERB
easat-1610	18	75	additional	additional	ADJ
easat-1610	18	76	investigation	investigation	NOUN
easat-1610	18	77	(	(	PUNCT
easat-1610	18	78	santoso	santoso	NOUN
easat-1610	18	79	,	,	PUNCT
easat-1610	18	80	2021	2021	NUM
easat-1610	18	81	)	)	PUNCT
easat-1610	18	82	.	.	PUNCT
easat-1610	19	1	crm	crm	PROPN
easat-1610	19	2	has	have	AUX
easat-1610	19	3	emerged	emerge	VERB
easat-1610	19	4	as	as	ADP
easat-1610	19	5	a	a	DET
easat-1610	19	6	critical	critical	ADJ
easat-1610	19	7	tactic	tactic	NOUN
easat-1610	19	8	for	for	ADP
easat-1610	19	9	businesses	business	NOUN
easat-1610	19	10	of	of	ADP
easat-1610	19	11	all	all	DET
easat-1610	19	12	sizes	size	NOUN
easat-1610	19	13	to	to	PART
easat-1610	19	14	retain	retain	VERB
easat-1610	19	15	clients	client	NOUN
easat-1610	19	16	by	by	ADP
easat-1610	19	17	attracting	attract	VERB
easat-1610	19	18	,	,	PUNCT
easat-1610	19	19	retaining	retaining	NOUN
easat-1610	19	20	,	,	PUNCT
easat-1610	19	21	and	and	CCONJ
easat-1610	19	22	cultivating	cultivate	VERB
easat-1610	19	23	relationships	relationship	NOUN
easat-1610	19	24	with	with	ADP
easat-1610	19	25	specific	specific	ADJ
easat-1610	19	26	customers	customer	NOUN
easat-1610	19	27	to	to	PART
easat-1610	19	28	generate	generate	VERB
easat-1610	19	29	higher	high	ADJ
easat-1610	19	30	value	value	NOUN
easat-1610	19	31	for	for	ADP
easat-1610	19	32	both	both	CCONJ
easat-1610	19	33	the	the	DET
easat-1610	19	34	company	company	NOUN
easat-1610	19	35	and	and	CCONJ
easat-1610	19	36	the	the	DET
easat-1610	19	37	person	person	NOUN
easat-1610	19	38	(	(	PUNCT
easat-1610	19	39	fluss	fluss	NOUN
easat-1610	19	40	,	,	PUNCT
easat-1610	19	41	2010	2010	NUM
easat-1610	19	42	)	)	PUNCT
easat-1610	19	43	.	.	PUNCT
easat-1610	20	1	more	more	ADV
easat-1610	20	2	specifically	specifically	ADV
easat-1610	20	3	,	,	PUNCT
easat-1610	20	4	analytical	analytical	ADJ
easat-1610	20	5	crm	crm	PROPN
easat-1610	20	6	is	be	AUX
easat-1610	20	7	in	in	ADP
easat-1610	20	8	charge	charge	NOUN
easat-1610	20	9	of	of	ADP
easat-1610	20	10	recognizing	recognize	VERB
easat-1610	20	11	customers	customer	NOUN
easat-1610	20	12	through	through	ADP
easat-1610	20	13	customer	customer	NOUN
easat-1610	20	14	information	information	NOUN
easat-1610	20	15	analysis	analysis	NOUN
easat-1610	20	16	and	and	CCONJ
easat-1610	20	17	is	be	AUX
easat-1610	20	18	the	the	DET
easat-1610	20	19	process	process	NOUN
easat-1610	20	20	of	of	ADP
easat-1610	20	21	converting	convert	VERB
easat-1610	20	22	customer	customer	NOUN
easat-1610	20	23	data	datum	NOUN
easat-1610	20	24	into	into	ADP
easat-1610	20	25	a	a	DET
easat-1610	20	26	format	format	NOUN
easat-1610	20	27	that	that	PRON
easat-1610	20	28	can	can	AUX
easat-1610	20	29	be	be	AUX
easat-1610	20	30	1823	1823	NUM
easat-1610	20	31	edelweiss	edelweiss	PROPN
easat-1610	20	32	applied	apply	VERB
easat-1610	20	33	science	science	NOUN
easat-1610	20	34	and	and	CCONJ
easat-1610	20	35	technology	technology	NOUN
easat-1610	20	36	issn	issn	PROPN
easat-1610	20	37	:	:	PUNCT
easat-1610	20	38	2576	2576	NUM
easat-1610	20	39	-	-	SYM
easat-1610	20	40	8484	8484	NUM
easat-1610	20	41	vol	vol	NOUN
easat-1610	20	42	.	.	PROPN
easat-1610	20	43	8	8	NUM
easat-1610	20	44	,	,	PUNCT
easat-1610	20	45	no	no	INTJ
easat-1610	20	46	.	.	NOUN
easat-1610	21	1	4	4	NUM
easat-1610	21	2	:	:	PUNCT
easat-1610	21	3	1822	1822	NUM
easat-1610	21	4	-	-	SYM
easat-1610	21	5	1840	1840	NUM
easat-1610	21	6	,	,	PUNCT
easat-1610	21	7	2024	2024	NUM
easat-1610	21	8	doi	doi	NOUN
easat-1610	21	9	:	:	PUNCT
easat-1610	21	10	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	21	11	©	©	PROPN
easat-1610	21	12	2024	2024	NUM
easat-1610	21	13	by	by	ADP
easat-1610	21	14	the	the	DET
easat-1610	21	15	authors	author	NOUN
easat-1610	21	16	;	;	PUNCT
easat-1610	21	17	licensee	licensee	PROPN
easat-1610	21	18	learning	learning	NOUN
easat-1610	21	19	gate	gate	NOUN
easat-1610	21	20	used	use	VERB
easat-1610	21	21	to	to	PART
easat-1610	21	22	accomplish	accomplish	VERB
easat-1610	21	23	business	business	NOUN
easat-1610	21	24	strategic	strategic	ADJ
easat-1610	21	25	marketing	marketing	NOUN
easat-1610	21	26	goals	goal	NOUN
easat-1610	21	27	and	and	CCONJ
easat-1610	21	28	enhance	enhance	VERB
easat-1610	21	29	organizational	organizational	ADJ
easat-1610	21	30	competitiveness	competitiveness	NOUN
easat-1610	21	31	(	(	PUNCT
easat-1610	21	32	gunawan	gunawan	PROPN
easat-1610	21	33	et	et	PROPN
easat-1610	21	34	al	al	PROPN
easat-1610	21	35	.	.	PROPN
easat-1610	21	36	,	,	PUNCT
easat-1610	21	37	2013	2013	NUM
easat-1610	21	38	)	)	PUNCT
easat-1610	21	39	,	,	PUNCT
easat-1610	21	40	according	accord	VERB
easat-1610	21	41	to	to	ADP
easat-1610	21	42	buttle	buttle	PROPN
easat-1610	21	43	and	and	CCONJ
easat-1610	21	44	maklan	maklan	PROPN
easat-1610	21	45	's	's	PART
easat-1610	21	46	(	(	PUNCT
easat-1610	21	47	2019	2019	NUM
easat-1610	21	48	)	)	PUNCT
easat-1610	21	49	classification	classification	NOUN
easat-1610	21	50	of	of	ADP
easat-1610	21	51	three	three	NUM
easat-1610	21	52	forms	form	NOUN
easat-1610	21	53	of	of	ADP
easat-1610	21	54	crm	crm	NOUN
easat-1610	21	55	:	:	PUNCT
easat-1610	21	56	analytical	analytical	ADJ
easat-1610	21	57	,	,	PUNCT
easat-1610	21	58	strategic	strategic	ADJ
easat-1610	21	59	,	,	PUNCT
easat-1610	21	60	and	and	CCONJ
easat-1610	21	61	operational	operational	ADJ
easat-1610	21	62	(	(	PUNCT
easat-1610	21	63	almohaimmeed	almohaimmeed	NOUN
easat-1610	21	64	,	,	PUNCT
easat-1610	21	65	2021	2021	NUM
easat-1610	21	66	)	)	PUNCT
easat-1610	21	67	.	.	PUNCT
easat-1610	22	1	businesses	business	NOUN
easat-1610	22	2	using	use	VERB
easat-1610	22	3	analytical	analytical	ADJ
easat-1610	22	4	crm	crm	PROPN
easat-1610	22	5	must	must	AUX
easat-1610	22	6	use	use	VERB
easat-1610	22	7	online	online	ADJ
easat-1610	22	8	operations	operation	NOUN
easat-1610	22	9	to	to	PART
easat-1610	22	10	find	find	VERB
easat-1610	22	11	,	,	PUNCT
easat-1610	22	12	develop	develop	VERB
easat-1610	22	13	,	,	PUNCT
easat-1610	22	14	and	and	CCONJ
easat-1610	22	15	keep	keep	VERB
easat-1610	22	16	consumers	consumer	NOUN
easat-1610	22	17	(	(	PUNCT
easat-1610	22	18	xu	xu	PROPN
easat-1610	22	19	&	&	CCONJ
easat-1610	22	20	walton	walton	PROPN
easat-1610	22	21	,	,	PUNCT
easat-1610	22	22	2005	2005	NUM
easat-1610	22	23	)	)	PUNCT
easat-1610	22	24	.	.	PUNCT
easat-1610	23	1	the	the	DET
easat-1610	23	2	relevance	relevance	NOUN
easat-1610	23	3	of	of	ADP
easat-1610	23	4	analytical	analytical	ADJ
easat-1610	23	5	crm	crm	PROPN
easat-1610	23	6	is	be	AUX
easat-1610	23	7	demonstrated	demonstrate	VERB
easat-1610	23	8	by	by	ADP
easat-1610	23	9	the	the	DET
easat-1610	23	10	fact	fact	NOUN
easat-1610	23	11	that	that	SCONJ
easat-1610	23	12	companies	company	NOUN
easat-1610	23	13	have	have	AUX
easat-1610	23	14	made	make	VERB
easat-1610	23	15	significant	significant	ADJ
easat-1610	23	16	investments	investment	NOUN
easat-1610	23	17	in	in	ADP
easat-1610	23	18	business	business	NOUN
easat-1610	23	19	development	development	NOUN
easat-1610	23	20	recently	recently	ADV
easat-1610	23	21	to	to	PART
easat-1610	23	22	better	well	ADV
easat-1610	23	23	manage	manage	VERB
easat-1610	23	24	their	their	PRON
easat-1610	23	25	communications	communication	NOUN
easat-1610	23	26	with	with	ADP
easat-1610	23	27	customers	customer	NOUN
easat-1610	23	28	both	both	CCONJ
easat-1610	23	29	during	during	ADP
easat-1610	23	30	and	and	CCONJ
easat-1610	23	31	after	after	ADP
easat-1610	23	32	purchases	purchase	NOUN
easat-1610	23	33	(	(	PUNCT
easat-1610	23	34	bohling	bohle	VERB
easat-1610	23	35	et	et	PROPN
easat-1610	23	36	al	al	PROPN
easat-1610	23	37	.	.	PROPN
easat-1610	23	38	,	,	PUNCT
easat-1610	23	39	2006	2006	NUM
easat-1610	23	40	)	)	PUNCT
easat-1610	23	41	.	.	PUNCT
easat-1610	24	1	at	at	ADP
easat-1610	24	2	the	the	DET
easat-1610	24	3	sixth	sixth	ADJ
easat-1610	24	4	apec	apec	PROPN
easat-1610	24	5	economic	economic	ADJ
easat-1610	24	6	leaders	leader	NOUN
easat-1610	24	7	'	'	PART
easat-1610	24	8	meeting	meeting	NOUN
easat-1610	24	9	,	,	PUNCT
easat-1610	24	10	jiang	jiang	PROPN
easat-1610	24	11	made	make	VERB
easat-1610	24	12	it	it	PRON
easat-1610	24	13	apparent	apparent	ADJ
easat-1610	24	14	since	since	SCONJ
easat-1610	24	15	1998	1998	NUM
easat-1610	24	16	that	that	SCONJ
easat-1610	24	17	chinese	chinese	ADJ
easat-1610	24	18	enterprises	enterprise	NOUN
easat-1610	24	19	with	with	ADP
easat-1610	24	20	robust	robust	ADJ
easat-1610	24	21	crm	crm	NOUN
easat-1610	24	22	indicate	indicate	VERB
easat-1610	24	23	the	the	DET
easat-1610	24	24	direction	direction	NOUN
easat-1610	24	25	of	of	ADP
easat-1610	24	26	development	development	NOUN
easat-1610	24	27	in	in	ADP
easat-1610	24	28	the	the	DET
easat-1610	24	29	future	future	ADJ
easat-1610	24	30	trading	trading	NOUN
easat-1610	24	31	mode	mode	NOUN
easat-1610	24	32	(	(	PUNCT
easat-1610	24	33	shooshtari	shooshtari	PROPN
easat-1610	24	34	et	et	PROPN
easat-1610	24	35	al	al	PROPN
easat-1610	24	36	.	.	PROPN
easat-1610	24	37	,	,	PUNCT
easat-1610	24	38	2000	2000	NUM
easat-1610	24	39	)	)	PUNCT
easat-1610	24	40	.	.	PUNCT
easat-1610	25	1	however	however	ADV
easat-1610	25	2	,	,	PUNCT
easat-1610	25	3	analytical	analytical	ADJ
easat-1610	25	4	crm	crm	PROPN
easat-1610	25	5	is	be	AUX
easat-1610	25	6	a	a	DET
easat-1610	25	7	crucial	crucial	ADJ
easat-1610	25	8	component	component	NOUN
easat-1610	25	9	of	of	ADP
easat-1610	25	10	crm	crm	PROPN
easat-1610	25	11	since	since	SCONJ
easat-1610	25	12	crm	crm	PROPN
easat-1610	25	13	is	be	AUX
easat-1610	25	14	the	the	DET
easat-1610	25	15	belief	belief	NOUN
easat-1610	25	16	that	that	SCONJ
easat-1610	25	17	offers	offers	AUX
easat-1610	25	18	made	make	VERB
easat-1610	25	19	to	to	ADP
easat-1610	25	20	buyers	buyer	NOUN
easat-1610	25	21	are	be	AUX
easat-1610	25	22	based	base	VERB
easat-1610	25	23	on	on	ADP
easat-1610	25	24	information	information	NOUN
easat-1610	25	25	technology	technology	NOUN
easat-1610	25	26	(	(	PUNCT
easat-1610	25	27	khodakarami	khodakarami	NOUN
easat-1610	25	28	&	&	CCONJ
easat-1610	25	29	chan	chan	PROPN
easat-1610	25	30	,	,	PUNCT
easat-1610	25	31	2014	2014	NUM
easat-1610	25	32	)	)	PUNCT
easat-1610	25	33	.	.	PUNCT
easat-1610	26	1	analytical	analytical	PROPN
easat-1610	26	2	crm	crm	PROPN
easat-1610	26	3	is	be	AUX
easat-1610	26	4	a	a	DET
easat-1610	26	5	holistic	holistic	ADJ
easat-1610	26	6	marketing	marketing	NOUN
easat-1610	26	7	and	and	CCONJ
easat-1610	26	8	business	business	NOUN
easat-1610	26	9	strategy	strategy	NOUN
easat-1610	26	10	integrating	integrate	VERB
easat-1610	26	11	customers	customer	NOUN
easat-1610	26	12	and	and	CCONJ
easat-1610	26	13	all	all	DET
easat-1610	26	14	business	business	NOUN
easat-1610	26	15	activities	activity	NOUN
easat-1610	26	16	to	to	PART
easat-1610	26	17	attract	attract	VERB
easat-1610	26	18	people	people	NOUN
easat-1610	26	19	.	.	PUNCT
easat-1610	27	1	it	it	PRON
easat-1610	27	2	can	can	AUX
easat-1610	27	3	also	also	ADV
easat-1610	27	4	assist	assist	VERB
easat-1610	27	5	companies	company	NOUN
easat-1610	27	6	in	in	ADP
easat-1610	27	7	creating	create	VERB
easat-1610	27	8	enduring	endure	VERB
easat-1610	27	9	relationships	relationship	NOUN
easat-1610	27	10	with	with	ADP
easat-1610	27	11	their	their	PRON
easat-1610	27	12	buyers	buyer	NOUN
easat-1610	27	13	(	(	PUNCT
easat-1610	27	14	girchenko	girchenko	NOUN
easat-1610	27	15	et	et	PROPN
easat-1610	27	16	al	al	PROPN
easat-1610	27	17	.	.	PROPN
easat-1610	27	18	,	,	PUNCT
easat-1610	27	19	2017	2017	NUM
easat-1610	27	20	)	)	PUNCT
easat-1610	27	21	.	.	PUNCT
easat-1610	28	1	as	as	ADP
easat-1610	28	2	a	a	DET
easat-1610	28	3	result	result	NOUN
easat-1610	28	4	,	,	PUNCT
easat-1610	28	5	using	use	VERB
easat-1610	28	6	analytical	analytical	ADJ
easat-1610	28	7	crm	crm	PROPN
easat-1610	28	8	has	have	AUX
easat-1610	28	9	drawn	draw	VERB
easat-1610	28	10	constant	constant	ADJ
easat-1610	28	11	attention	attention	NOUN
easat-1610	28	12	to	to	ADP
easat-1610	28	13	developing	develop	VERB
easat-1610	28	14	and	and	CCONJ
easat-1610	28	15	maintaining	maintain	VERB
easat-1610	28	16	corporate	corporate	ADJ
easat-1610	28	17	competitiveness	competitiveness	NOUN
easat-1610	28	18	.	.	PUNCT
easat-1610	29	1	as	as	SCONJ
easat-1610	29	2	many	many	ADJ
easat-1610	29	3	academics	academic	NOUN
easat-1610	29	4	have	have	AUX
easat-1610	29	5	indicated	indicate	VERB
easat-1610	29	6	,	,	PUNCT
easat-1610	29	7	if	if	SCONJ
easat-1610	29	8	businesses	business	NOUN
easat-1610	29	9	wish	wish	VERB
easat-1610	29	10	to	to	PART
easat-1610	29	11	increase	increase	VERB
easat-1610	29	12	productivity	productivity	NOUN
easat-1610	29	13	,	,	PUNCT
easat-1610	29	14	they	they	PRON
easat-1610	29	15	should	should	AUX
easat-1610	29	16	shift	shift	VERB
easat-1610	29	17	their	their	PRON
easat-1610	29	18	focus	focus	NOUN
easat-1610	29	19	to	to	ADP
easat-1610	29	20	understanding	understand	VERB
easat-1610	29	21	analytical	analytical	ADJ
easat-1610	29	22	crm	crm	PROPN
easat-1610	29	23	(	(	PUNCT
easat-1610	29	24	jensen	jensen	PROPN
easat-1610	29	25	,	,	PUNCT
easat-1610	29	26	2001	2001	NUM
easat-1610	29	27	;	;	PUNCT
easat-1610	29	28	slater	slater	NOUN
easat-1610	29	29	,	,	PUNCT
easat-1610	29	30	1997	1997	NUM
easat-1610	29	31	)	)	PUNCT
easat-1610	29	32	.	.	PUNCT
easat-1610	30	1	thus	thus	ADV
easat-1610	30	2	,	,	PUNCT
easat-1610	30	3	analytical	analytical	ADJ
easat-1610	30	4	crm	crm	PROPN
easat-1610	30	5	allows	allow	VERB
easat-1610	30	6	data	datum	NOUN
easat-1610	30	7	analysis	analysis	NOUN
easat-1610	30	8	to	to	PART
easat-1610	30	9	solve	solve	VERB
easat-1610	30	10	fundamental	fundamental	ADJ
easat-1610	30	11	issues	issue	NOUN
easat-1610	30	12	like	like	ADP
easat-1610	30	13	acquiring	acquire	VERB
easat-1610	30	14	new	new	ADJ
easat-1610	30	15	clients	client	NOUN
easat-1610	30	16	,	,	PUNCT
easat-1610	30	17	keeping	keep	VERB
easat-1610	30	18	existing	exist	VERB
easat-1610	30	19	ones	one	NOUN
easat-1610	30	20	,	,	PUNCT
easat-1610	30	21	and	and	CCONJ
easat-1610	30	22	maximizing	maximize	VERB
easat-1610	30	23	consumer	consumer	NOUN
easat-1610	30	24	value	value	NOUN
easat-1610	30	25	(	(	PUNCT
easat-1610	30	26	lokuge	lokuge	NOUN
easat-1610	30	27	et	et	PROPN
easat-1610	30	28	al	al	PROPN
easat-1610	30	29	.	.	PROPN
easat-1610	30	30	,	,	PUNCT
easat-1610	30	31	2020	2020	NUM
easat-1610	30	32	)	)	PUNCT
easat-1610	30	33	.	.	PUNCT
easat-1610	31	1	these	these	DET
easat-1610	31	2	issues	issue	NOUN
easat-1610	31	3	have	have	AUX
easat-1610	31	4	recently	recently	ADV
easat-1610	31	5	gained	gain	VERB
easat-1610	31	6	attention	attention	NOUN
easat-1610	31	7	as	as	ADP
easat-1610	31	8	hot	hot	ADJ
easat-1610	31	9	research	research	NOUN
easat-1610	31	10	topics	topic	NOUN
easat-1610	31	11	and	and	CCONJ
easat-1610	31	12	require	require	VERB
easat-1610	31	13	immediate	immediate	ADJ
easat-1610	31	14	attention	attention	NOUN
easat-1610	31	15	from	from	ADP
easat-1610	31	16	businesses	business	NOUN
easat-1610	31	17	worldwide	worldwide	ADV
easat-1610	31	18	(	(	PUNCT
easat-1610	31	19	kabasakal	kabasakal	NOUN
easat-1610	31	20	,	,	PUNCT
easat-1610	31	21	2020	2020	NUM
easat-1610	31	22	)	)	PUNCT
easat-1610	31	23	.	.	PUNCT
easat-1610	32	1	few	few	ADJ
easat-1610	32	2	studies	study	NOUN
easat-1610	32	3	have	have	AUX
easat-1610	32	4	examined	examine	VERB
easat-1610	32	5	the	the	DET
easat-1610	32	6	significance	significance	NOUN
easat-1610	32	7	of	of	ADP
easat-1610	32	8	analytical	analytical	ADJ
easat-1610	32	9	crm	crm	NOUN
easat-1610	32	10	for	for	ADP
easat-1610	32	11	chinese	chinese	ADJ
easat-1610	32	12	companies	company	NOUN
easat-1610	32	13	,	,	PUNCT
easat-1610	32	14	even	even	ADV
easat-1610	32	15	though	though	SCONJ
easat-1610	32	16	previous	previous	ADJ
easat-1610	32	17	research	research	NOUN
easat-1610	32	18	has	have	AUX
easat-1610	32	19	mainly	mainly	ADV
easat-1610	32	20	concentrated	concentrate	VERB
easat-1610	32	21	on	on	ADP
easat-1610	32	22	information	information	NOUN
easat-1610	32	23	technology	technology	NOUN
easat-1610	32	24	and	and	CCONJ
easat-1610	32	25	humanistic	humanistic	ADJ
easat-1610	32	26	management	management	NOUN
easat-1610	32	27	for	for	ADP
easat-1610	32	28	the	the	DET
easat-1610	32	29	global	global	ADJ
easat-1610	32	30	market	market	NOUN
easat-1610	32	31	,	,	PUNCT
easat-1610	32	32	particularly	particularly	ADV
easat-1610	32	33	for	for	ADP
easat-1610	32	34	developing	develop	VERB
easat-1610	32	35	nations	nation	NOUN
easat-1610	32	36	(	(	PUNCT
easat-1610	32	37	lokuge	lokuge	X
easat-1610	32	38	et	et	PROPN
easat-1610	32	39	al	al	PROPN
easat-1610	32	40	.	.	PROPN
easat-1610	32	41	,	,	PUNCT
easat-1610	32	42	2020	2020	NUM
easat-1610	32	43	)	)	PUNCT
easat-1610	32	44	.	.	PUNCT
easat-1610	33	1	organizations	organization	NOUN
easat-1610	33	2	in	in	ADP
easat-1610	33	3	china	china	PROPN
easat-1610	33	4	have	have	AUX
easat-1610	33	5	realized	realize	VERB
easat-1610	33	6	in	in	ADP
easat-1610	33	7	recent	recent	ADJ
easat-1610	33	8	years	year	NOUN
easat-1610	33	9	that	that	SCONJ
easat-1610	33	10	there	there	PRON
easat-1610	33	11	are	be	VERB
easat-1610	33	12	a	a	DET
easat-1610	33	13	few	few	ADJ
easat-1610	33	14	significant	significant	ADJ
easat-1610	33	15	obstacles	obstacle	NOUN
easat-1610	33	16	that	that	PRON
easat-1610	33	17	prevent	prevent	VERB
easat-1610	33	18	them	they	PRON
easat-1610	33	19	from	from	ADP
easat-1610	33	20	being	be	AUX
easat-1610	33	21	able	able	ADJ
easat-1610	33	22	to	to	PART
easat-1610	33	23	guarantee	guarantee	VERB
easat-1610	33	24	company	company	NOUN
easat-1610	33	25	success	success	NOUN
easat-1610	33	26	with	with	ADP
easat-1610	33	27	confidence	confidence	NOUN
easat-1610	33	28	.	.	PUNCT
easat-1610	34	1	one	one	NUM
easat-1610	34	2	of	of	ADP
easat-1610	34	3	the	the	DET
easat-1610	34	4	key	key	ADJ
easat-1610	34	5	ones	one	NOUN
easat-1610	34	6	is	be	AUX
easat-1610	34	7	the	the	DET
easat-1610	34	8	absence	absence	NOUN
easat-1610	34	9	of	of	ADP
easat-1610	34	10	analytical	analytical	ADJ
easat-1610	34	11	crm	crm	PROPN
easat-1610	34	12	available	available	ADJ
easat-1610	34	13	to	to	PART
easat-1610	34	14	keep	keep	VERB
easat-1610	34	15	clients	client	NOUN
easat-1610	34	16	(	(	PUNCT
easat-1610	34	17	saha	saha	PROPN
easat-1610	34	18	et	et	PROPN
easat-1610	34	19	al	al	PROPN
easat-1610	34	20	.	.	PROPN
easat-1610	34	21	,	,	PUNCT
easat-1610	34	22	2021	2021	NUM
easat-1610	34	23	)	)	PUNCT
easat-1610	34	24	.	.	PUNCT
easat-1610	35	1	for	for	ADP
easat-1610	35	2	chinese	chinese	ADJ
easat-1610	35	3	businesses	business	NOUN
easat-1610	35	4	,	,	PUNCT
easat-1610	35	5	developing	develop	VERB
easat-1610	35	6	a	a	DET
easat-1610	35	7	solid	solid	ADJ
easat-1610	35	8	analytical	analytical	ADJ
easat-1610	35	9	crm	crm	NOUN
easat-1610	35	10	is	be	AUX
easat-1610	35	11	crucial	crucial	ADJ
easat-1610	35	12	(	(	PUNCT
easat-1610	35	13	attia	attia	NOUN
easat-1610	35	14	,	,	PUNCT
easat-1610	35	15	2023	2023	NUM
easat-1610	35	16	)	)	PUNCT
easat-1610	35	17	.	.	PUNCT
easat-1610	36	1	therefore	therefore	ADV
easat-1610	36	2	,	,	PUNCT
easat-1610	36	3	it	it	PRON
easat-1610	36	4	is	be	AUX
easat-1610	36	5	imperative	imperative	ADJ
easat-1610	36	6	to	to	PART
easat-1610	36	7	address	address	VERB
easat-1610	36	8	this	this	DET
easat-1610	36	9	weakness	weakness	NOUN
easat-1610	36	10	.	.	PUNCT
easat-1610	37	1	bibliometric	bibliometric	ADJ
easat-1610	37	2	analysis	analysis	NOUN
easat-1610	37	3	allows	allow	VERB
easat-1610	37	4	researchers	researcher	NOUN
easat-1610	37	5	to	to	PART
easat-1610	37	6	draw	draw	VERB
easat-1610	37	7	a	a	DET
easat-1610	37	8	clear	clear	ADJ
easat-1610	37	9	picture	picture	NOUN
easat-1610	37	10	of	of	ADP
easat-1610	37	11	a	a	DET
easat-1610	37	12	specific	specific	ADJ
easat-1610	37	13	research	research	NOUN
easat-1610	37	14	field	field	NOUN
easat-1610	37	15	in	in	ADP
easat-1610	37	16	terms	term	NOUN
easat-1610	37	17	of	of	ADP
easat-1610	37	18	its	its	PRON
easat-1610	37	19	origin	origin	NOUN
easat-1610	37	20	,	,	PUNCT
easat-1610	37	21	current	current	ADJ
easat-1610	37	22	status	status	NOUN
easat-1610	37	23	,	,	PUNCT
easat-1610	37	24	and	and	CCONJ
easat-1610	37	25	development	development	NOUN
easat-1610	37	26	,	,	PUNCT
easat-1610	37	27	which	which	PRON
easat-1610	37	28	helps	help	VERB
easat-1610	37	29	researchers	researcher	NOUN
easat-1610	37	30	better	well	ADV
easat-1610	37	31	formulate	formulate	VERB
easat-1610	37	32	future	future	ADJ
easat-1610	37	33	research	research	NOUN
easat-1610	37	34	revenues	revenue	NOUN
easat-1610	37	35	(	(	PUNCT
easat-1610	37	36	cui	cui	VERB
easat-1610	37	37	et	et	PROPN
easat-1610	37	38	al	al	PROPN
easat-1610	37	39	.	.	PROPN
easat-1610	37	40	,	,	PUNCT
easat-1610	37	41	2018	2018	NUM
easat-1610	37	42	)	)	PUNCT
easat-1610	37	43	.	.	PUNCT
easat-1610	38	1	this	this	DET
easat-1610	38	2	study	study	NOUN
easat-1610	38	3	adopted	adopt	VERB
easat-1610	38	4	a	a	DET
easat-1610	38	5	bibliometric	bibliometric	ADJ
easat-1610	38	6	method	method	NOUN
easat-1610	38	7	to	to	PART
easat-1610	38	8	conduct	conduct	VERB
easat-1610	38	9	a	a	DET
easat-1610	38	10	scientific	scientific	ADJ
easat-1610	38	11	research	research	NOUN
easat-1610	38	12	collaboration	collaboration	NOUN
easat-1610	38	13	analysis	analysis	NOUN
easat-1610	38	14	on	on	ADP
easat-1610	38	15	the	the	DET
easat-1610	38	16	collected	collect	VERB
easat-1610	38	17	documents	document	NOUN
easat-1610	38	18	and	and	CCONJ
easat-1610	38	19	used	use	VERB
easat-1610	38	20	citespace	citespace	NOUN
easat-1610	38	21	as	as	SCONJ
easat-1610	38	22	the	the	DET
easat-1610	38	23	bibliometric	bibliometric	ADJ
easat-1610	38	24	tool	tool	NOUN
easat-1610	38	25	to	to	PART
easat-1610	38	26	represent	represent	VERB
easat-1610	38	27	the	the	DET
easat-1610	38	28	findings	finding	NOUN
easat-1610	38	29	visually	visually	ADV
easat-1610	38	30	.	.	PUNCT
easat-1610	39	1	applying	apply	VERB
easat-1610	39	2	the	the	DET
easat-1610	39	3	citespace	citespace	NOUN
easat-1610	39	4	software	software	NOUN
easat-1610	39	5	,	,	PUNCT
easat-1610	39	6	based	base	VERB
easat-1610	39	7	on	on	ADP
easat-1610	39	8	the	the	DET
easat-1610	39	9	data	datum	NOUN
easat-1610	39	10	,	,	PUNCT
easat-1610	39	11	616	616	NUM
easat-1610	39	12	chinese	chinese	ADJ
easat-1610	39	13	studies	study	NOUN
easat-1610	39	14	on	on	ADP
easat-1610	39	15	analytical	analytical	ADJ
easat-1610	39	16	crm	crm	PROPN
easat-1610	39	17	in	in	ADP
easat-1610	39	18	cnki	cnki	PROPN
easat-1610	39	19	and	and	CCONJ
easat-1610	39	20	98	98	NUM
easat-1610	39	21	english	english	ADJ
easat-1610	39	22	studies	study	NOUN
easat-1610	39	23	on	on	ADP
easat-1610	39	24	analytical	analytical	ADJ
easat-1610	39	25	crm	crm	PROPN
easat-1610	39	26	in	in	ADP
easat-1610	39	27	wos	wos	X
easat-1610	39	28	a	a	DET
easat-1610	39	29	total	total	NOUN
easat-1610	39	30	of	of	ADP
easat-1610	39	31	714	714	NUM
easat-1610	39	32	studies	study	NOUN
easat-1610	39	33	.	.	PUNCT
easat-1610	40	1	this	this	DET
easat-1610	40	2	research	research	NOUN
easat-1610	40	3	analyzes	analyze	VERB
easat-1610	40	4	the	the	DET
easat-1610	40	5	development	development	NOUN
easat-1610	40	6	course	course	NOUN
easat-1610	40	7	,	,	PUNCT
easat-1610	40	8	research	research	NOUN
easat-1610	40	9	status	status	NOUN
easat-1610	40	10	,	,	PUNCT
easat-1610	40	11	and	and	CCONJ
easat-1610	40	12	potential	potential	ADJ
easat-1610	40	13	trends	trend	NOUN
easat-1610	40	14	of	of	ADP
easat-1610	40	15	analytical	analytical	ADJ
easat-1610	40	16	crm	crm	PROPN
easat-1610	40	17	in	in	ADP
easat-1610	40	18	china	china	PROPN
easat-1610	40	19	.	.	PUNCT
easat-1610	41	1	it	it	PRON
easat-1610	41	2	comprehensively	comprehensively	ADV
easat-1610	41	3	explores	explore	VERB
easat-1610	41	4	the	the	DET
easat-1610	41	5	relevant	relevant	ADJ
easat-1610	41	6	literature	literature	NOUN
easat-1610	41	7	on	on	ADP
easat-1610	41	8	chinese	chinese	ADJ
easat-1610	41	9	analytical	analytical	ADJ
easat-1610	41	10	crm	crm	PROPN
easat-1610	41	11	from	from	ADP
easat-1610	41	12	each	each	DET
easat-1610	41	13	source	source	NOUN
easat-1610	41	14	.	.	PUNCT
easat-1610	42	1	it	it	PRON
easat-1610	42	2	analyzes	analyze	VERB
easat-1610	42	3	the	the	DET
easat-1610	42	4	annual	annual	ADJ
easat-1610	42	5	publication	publication	NOUN
easat-1610	42	6	count	count	NOUN
easat-1610	42	7	,	,	PUNCT
easat-1610	42	8	research	research	NOUN
easat-1610	42	9	institutions	institution	NOUN
easat-1610	42	10	,	,	PUNCT
easat-1610	42	11	highly	highly	ADV
easat-1610	42	12	cited	cite	VERB
easat-1610	42	13	studies	study	NOUN
easat-1610	42	14	,	,	PUNCT
easat-1610	42	15	literature	literature	NOUN
easat-1610	42	16	keywords	keyword	NOUN
easat-1610	42	17	,	,	PUNCT
easat-1610	42	18	subjects	subject	NOUN
easat-1610	42	19	,	,	PUNCT
easat-1610	42	20	and	and	CCONJ
easat-1610	42	21	research	research	NOUN
easat-1610	42	22	hotspots	hotspot	NOUN
easat-1610	42	23	.	.	PUNCT
easat-1610	43	1	finally	finally	ADV
easat-1610	43	2	,	,	PUNCT
easat-1610	43	3	based	base	VERB
easat-1610	43	4	on	on	ADP
easat-1610	43	5	these	these	DET
easat-1610	43	6	findings	finding	NOUN
easat-1610	43	7	,	,	PUNCT
easat-1610	43	8	the	the	DET
easat-1610	43	9	potential	potential	ADJ
easat-1610	43	10	development	development	NOUN
easat-1610	43	11	trends	trend	NOUN
easat-1610	43	12	of	of	ADP
easat-1610	43	13	chinese	chinese	ADJ
easat-1610	43	14	analytical	analytical	ADJ
easat-1610	43	15	crm	crm	PROPN
easat-1610	43	16	will	will	AUX
easat-1610	43	17	be	be	AUX
easat-1610	43	18	discovered	discover	VERB
easat-1610	43	19	,	,	PUNCT
easat-1610	43	20	enabling	enable	VERB
easat-1610	43	21	scholars	scholar	NOUN
easat-1610	43	22	and	and	CCONJ
easat-1610	43	23	practitioners	practitioner	NOUN
easat-1610	43	24	to	to	PART
easat-1610	43	25	understand	understand	VERB
easat-1610	43	26	the	the	DET
easat-1610	43	27	related	related	ADJ
easat-1610	43	28	research	research	NOUN
easat-1610	43	29	development	development	NOUN
easat-1610	43	30	better	well	ADV
easat-1610	43	31	,	,	PUNCT
easat-1610	43	32	providing	provide	VERB
easat-1610	43	33	valuable	valuable	ADJ
easat-1610	43	34	references	reference	NOUN
easat-1610	43	35	for	for	ADP
easat-1610	43	36	policy	policy	NOUN
easat-1610	43	37	issues	issue	NOUN
easat-1610	43	38	in	in	ADP
easat-1610	43	39	some	some	DET
easat-1610	43	40	countries	country	NOUN
easat-1610	43	41	,	,	PUNCT
easat-1610	43	42	and	and	CCONJ
easat-1610	43	43	for	for	ADP
easat-1610	43	44	subsequent	subsequent	ADJ
easat-1610	43	45	research	research	NOUN
easat-1610	43	46	.	.	PUNCT
easat-1610	44	1	2	2	X
easat-1610	44	2	.	.	X
easat-1610	44	3	literature	literature	NOUN
easat-1610	44	4	review	review	VERB
easat-1610	44	5	the	the	DET
easat-1610	44	6	group	group	NOUN
easat-1610	44	7	formally	formally	ADV
easat-1610	44	8	proposed	propose	VERB
easat-1610	44	9	crm	crm	PROPN
easat-1610	44	10	,	,	PUNCT
easat-1610	44	11	one	one	NUM
easat-1610	44	12	of	of	ADP
easat-1610	44	13	the	the	DET
easat-1610	44	14	essential	essential	ADJ
easat-1610	44	15	marketing	marketing	NOUN
easat-1610	44	16	and	and	CCONJ
easat-1610	44	17	management	management	NOUN
easat-1610	44	18	methods	method	NOUN
easat-1610	44	19	,	,	PUNCT
easat-1610	44	20	in	in	ADP
easat-1610	44	21	the	the	DET
easat-1610	44	22	middle	middle	NOUN
easat-1610	44	23	of	of	ADP
easat-1610	44	24	the	the	DET
easat-1610	44	25	1990s	1990	NOUN
easat-1610	44	26	(	(	PUNCT
easat-1610	44	27	osarenkhoe	osarenkhoe	NOUN
easat-1610	44	28	&	&	CCONJ
easat-1610	44	29	bennani	bennani	PROPN
easat-1610	44	30	,	,	PUNCT
easat-1610	44	31	2007	2007	NUM
easat-1610	44	32	)	)	PUNCT
easat-1610	44	33	.	.	PUNCT
easat-1610	45	1	ives	ive	NOUN
easat-1610	45	2	and	and	CCONJ
easat-1610	45	3	learmonth	learmonth	NOUN
easat-1610	45	4	introduced	introduce	VERB
easat-1610	45	5	the	the	DET
easat-1610	45	6	idea	idea	NOUN
easat-1610	45	7	of	of	ADP
easat-1610	45	8	the	the	DET
easat-1610	45	9	customer	customer	NOUN
easat-1610	45	10	life	life	NOUN
easat-1610	45	11	cycle	cycle	NOUN
easat-1610	45	12	(	(	PUNCT
easat-1610	45	13	crlc	crlc	NOUN
easat-1610	45	14	)	)	PUNCT
easat-1610	45	15	in	in	ADP
easat-1610	45	16	1984	1984	NUM
easat-1610	45	17	.	.	PUNCT
easat-1610	46	1	they	they	PRON
easat-1610	46	2	claimed	claim	VERB
easat-1610	46	3	that	that	SCONJ
easat-1610	46	4	crm	crm	PROPN
easat-1610	46	5	began	begin	VERB
easat-1610	46	6	with	with	ADP
easat-1610	46	7	supporting	support	VERB
easat-1610	46	8	and	and	CCONJ
easat-1610	46	9	satisfying	satisfy	VERB
easat-1610	46	10	customers	customer	NOUN
easat-1610	46	11	'	'	PART
easat-1610	46	12	expectations	expectation	NOUN
easat-1610	46	13	at	at	ADP
easat-1610	46	14	each	each	DET
easat-1610	46	15	stage	stage	NOUN
easat-1610	46	16	of	of	ADP
easat-1610	46	17	the	the	DET
easat-1610	46	18	crlc	crlc	NOUN
easat-1610	46	19	(	(	PUNCT
easat-1610	46	20	romano	romano	PROPN
easat-1610	46	21	&	&	CCONJ
easat-1610	46	22	nicholas	nicholas	PROPN
easat-1610	46	23	,	,	PUNCT
easat-1610	46	24	2000	2000	NUM
easat-1610	46	25	)	)	PUNCT
easat-1610	46	26	.	.	PUNCT
easat-1610	47	1	additionally	additionally	ADV
easat-1610	47	2	,	,	PUNCT
easat-1610	47	3	from	from	ADP
easat-1610	47	4	a	a	DET
easat-1610	47	5	management	management	NOUN
easat-1610	47	6	perspective	perspective	NOUN
easat-1610	47	7	,	,	PUNCT
easat-1610	47	8	some	some	DET
easat-1610	47	9	scholars	scholar	NOUN
easat-1610	47	10	believe	believe	VERB
easat-1610	47	11	that	that	SCONJ
easat-1610	47	12	crm	crm	PROPN
easat-1610	47	13	originated	originate	VERB
easat-1610	47	14	from	from	ADP
easat-1610	47	15	the	the	DET
easat-1610	47	16	contact	contact	NOUN
easat-1610	47	17	management	management	NOUN
easat-1610	47	18	concept	concept	NOUN
easat-1610	47	19	in	in	ADP
easat-1610	47	20	the	the	DET
easat-1610	47	21	early	early	ADJ
easat-1610	47	22	1980s	1980	NOUN
easat-1610	47	23	,	,	PUNCT
easat-1610	47	24	which	which	PRON
easat-1610	47	25	focused	focus	VERB
easat-1610	47	26	on	on	ADP
easat-1610	47	27	gathering	gather	VERB
easat-1610	47	28	data	datum	NOUN
easat-1610	47	29	regarding	regard	VERB
easat-1610	47	30	interactions	interaction	NOUN
easat-1610	47	31	between	between	ADP
easat-1610	47	32	people	people	NOUN
easat-1610	47	33	and	and	CCONJ
easat-1610	47	34	companies	company	NOUN
easat-1610	47	35	(	(	PUNCT
easat-1610	47	36	frow	frow	PROPN
easat-1610	47	37	&	&	CCONJ
easat-1610	47	38	payne	payne	PROPN
easat-1610	47	39	,	,	PUNCT
easat-1610	47	40	2009	2009	NUM
easat-1610	47	41	)	)	PUNCT
easat-1610	47	42	.	.	PUNCT
easat-1610	48	1	customers	customer	NOUN
easat-1610	48	2	'	'	PART
easat-1610	48	3	needs	need	NOUN
easat-1610	48	4	are	be	AUX
easat-1610	48	5	becoming	become	VERB
easat-1610	48	6	more	more	ADV
easat-1610	48	7	varied	varied	ADJ
easat-1610	48	8	and	and	CCONJ
easat-1610	48	9	higher	high	ADJ
easat-1610	48	10	quality	quality	NOUN
easat-1610	48	11	,	,	PUNCT
easat-1610	48	12	and	and	CCONJ
easat-1610	48	13	market	market	NOUN
easat-1610	48	14	operations	operation	NOUN
easat-1610	48	15	are	be	AUX
easat-1610	48	16	shifting	shift	VERB
easat-1610	48	17	from	from	ADP
easat-1610	48	18	being	be	AUX
easat-1610	48	19	enterprise	enterprise	NOUN
easat-1610	48	20	-	-	PUNCT
easat-1610	48	21	centered	center	VERB
easat-1610	48	22	to	to	ADP
easat-1610	48	23	being	be	AUX
easat-1610	48	24	customer	customer	NOUN
easat-1610	48	25	-	-	PUNCT
easat-1610	48	26	centered	center	VERB
easat-1610	48	27	in	in	ADP
easat-1610	48	28	the	the	DET
easat-1610	48	29	age	age	NOUN
easat-1610	48	30	of	of	ADP
easat-1610	48	31	1824	1824	NUM
easat-1610	48	32	edelweiss	edelweiss	PROPN
easat-1610	49	1	applied	apply	VERB
easat-1610	49	2	science	science	NOUN
easat-1610	49	3	and	and	CCONJ
easat-1610	49	4	technology	technology	NOUN
easat-1610	49	5	issn	issn	PROPN
easat-1610	49	6	:	:	PUNCT
easat-1610	49	7	2576	2576	NUM
easat-1610	49	8	-	-	SYM
easat-1610	49	9	8484	8484	NUM
easat-1610	49	10	vol	vol	NOUN
easat-1610	49	11	.	.	PROPN
easat-1610	49	12	8	8	NUM
easat-1610	49	13	,	,	PUNCT
easat-1610	49	14	no	no	INTJ
easat-1610	49	15	.	.	NOUN
easat-1610	49	16	4	4	NUM
easat-1610	49	17	:	:	PUNCT
easat-1610	49	18	1822	1822	NUM
easat-1610	49	19	-	-	SYM
easat-1610	49	20	1840	1840	NUM
easat-1610	49	21	,	,	PUNCT
easat-1610	49	22	2024	2024	NUM
easat-1610	49	23	doi	doi	NOUN
easat-1610	49	24	:	:	PUNCT
easat-1610	49	25	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	49	26	©	©	PROPN
easat-1610	49	27	2024	2024	NUM
easat-1610	49	28	by	by	ADP
easat-1610	49	29	the	the	DET
easat-1610	49	30	authors	author	NOUN
easat-1610	49	31	;	;	PUNCT
easat-1610	49	32	licensee	licensee	PROPN
easat-1610	49	33	learning	learning	NOUN
easat-1610	49	34	gate	gate	VERB
easat-1610	49	35	the	the	DET
easat-1610	49	36	knowledge	knowledge	NOUN
easat-1610	49	37	economy	economy	NOUN
easat-1610	49	38	and	and	CCONJ
easat-1610	49	39	information	information	NOUN
easat-1610	49	40	economy	economy	NOUN
easat-1610	49	41	(	(	PUNCT
easat-1610	49	42	ullah	ullah	PROPN
easat-1610	49	43	et	et	PROPN
easat-1610	49	44	al	al	PROPN
easat-1610	49	45	.	.	PROPN
easat-1610	49	46	,	,	PUNCT
easat-1610	49	47	2020	2020	NUM
easat-1610	49	48	)	)	PUNCT
easat-1610	49	49	.	.	PUNCT
easat-1610	50	1	additionally	additionally	ADV
easat-1610	50	2	,	,	PUNCT
easat-1610	50	3	companies	company	NOUN
easat-1610	50	4	are	be	AUX
easat-1610	50	5	becoming	become	VERB
easat-1610	50	6	more	more	ADV
easat-1610	50	7	conscious	conscious	ADJ
easat-1610	50	8	of	of	ADP
easat-1610	50	9	how	how	SCONJ
easat-1610	50	10	tough	tough	ADJ
easat-1610	50	11	it	it	PRON
easat-1610	50	12	is	be	AUX
easat-1610	50	13	to	to	PART
easat-1610	50	14	manage	manage	VERB
easat-1610	50	15	their	their	PRON
easat-1610	50	16	customers	customer	NOUN
easat-1610	50	17	and	and	CCONJ
easat-1610	50	18	their	their	PRON
easat-1610	50	19	importance	importance	NOUN
easat-1610	50	20	.	.	PUNCT
easat-1610	51	1	this	this	PRON
easat-1610	51	2	has	have	AUX
easat-1610	51	3	led	lead	VERB
easat-1610	51	4	to	to	ADP
easat-1610	51	5	developing	develop	VERB
easat-1610	51	6	customer	customer	NOUN
easat-1610	51	7	resources	resource	NOUN
easat-1610	51	8	into	into	ADP
easat-1610	51	9	a	a	DET
easat-1610	51	10	fantastic	fantastic	ADJ
easat-1610	51	11	asset	asset	NOUN
easat-1610	51	12	for	for	ADP
easat-1610	51	13	business	business	NOUN
easat-1610	51	14	growth	growth	NOUN
easat-1610	51	15	(	(	PUNCT
easat-1610	51	16	edvardsson	edvardsson	NOUN
easat-1610	51	17	et	et	PROPN
easat-1610	51	18	al	al	PROPN
easat-1610	51	19	.	.	PROPN
easat-1610	51	20	,	,	PUNCT
easat-1610	51	21	2006	2006	NUM
easat-1610	51	22	)	)	PUNCT
easat-1610	51	23	.	.	PUNCT
easat-1610	52	1	consequently	consequently	ADV
easat-1610	52	2	,	,	PUNCT
easat-1610	52	3	with	with	ADP
easat-1610	52	4	its	its	PRON
easat-1610	52	5	robust	robust	ADJ
easat-1610	52	6	technical	technical	ADJ
easat-1610	52	7	support	support	NOUN
easat-1610	52	8	,	,	PUNCT
easat-1610	52	9	crm	crm	PROPN
easat-1610	52	10	starts	start	VERB
easat-1610	52	11	implementing	implement	VERB
easat-1610	52	12	the	the	DET
easat-1610	52	13	centralized	centralized	ADJ
easat-1610	52	14	management	management	NOUN
easat-1610	52	15	of	of	ADP
easat-1610	52	16	the	the	DET
easat-1610	52	17	customer	customer	NOUN
easat-1610	52	18	information	information	NOUN
easat-1610	52	19	database	database	NOUN
easat-1610	52	20	online	online	ADV
easat-1610	52	21	and	and	CCONJ
easat-1610	52	22	synchronizing	synchronize	VERB
easat-1610	52	23	it	it	PRON
easat-1610	52	24	with	with	ADP
easat-1610	52	25	the	the	DET
easat-1610	52	26	function	function	NOUN
easat-1610	52	27	modules	module	NOUN
easat-1610	52	28	application	application	NOUN
easat-1610	52	29	software	software	NOUN
easat-1610	52	30	.	.	PUNCT
easat-1610	53	1	this	this	PRON
easat-1610	53	2	ensures	ensure	VERB
easat-1610	53	3	data	datum	NOUN
easat-1610	53	4	consistency	consistency	NOUN
easat-1610	53	5	between	between	ADP
easat-1610	53	6	the	the	DET
easat-1610	53	7	various	various	ADJ
easat-1610	53	8	business	business	NOUN
easat-1610	53	9	units	unit	NOUN
easat-1610	53	10	and	and	CCONJ
easat-1610	53	11	function	function	NOUN
easat-1610	53	12	modules	module	NOUN
easat-1610	53	13	(	(	PUNCT
easat-1610	53	14	santoro	santoro	PROPN
easat-1610	53	15	et	et	PROPN
easat-1610	53	16	al	al	PROPN
easat-1610	53	17	.	.	PROPN
easat-1610	53	18	,	,	PUNCT
easat-1610	53	19	2017	2017	NUM
easat-1610	53	20	)	)	PUNCT
easat-1610	53	21	.	.	PUNCT
easat-1610	54	1	to	to	PART
easat-1610	54	2	obtain	obtain	VERB
easat-1610	54	3	valuable	valuable	ADJ
easat-1610	54	4	information	information	NOUN
easat-1610	54	5	and	and	CCONJ
easat-1610	54	6	comprehend	comprehend	VERB
easat-1610	54	7	customer	customer	NOUN
easat-1610	54	8	lifetime	lifetime	NOUN
easat-1610	54	9	value	value	NOUN
easat-1610	54	10	,	,	PUNCT
easat-1610	54	11	credit	credit	NOUN
easat-1610	54	12	risk	risk	NOUN
easat-1610	54	13	,	,	PUNCT
easat-1610	54	14	and	and	CCONJ
easat-1610	54	15	buying	buy	VERB
easat-1610	54	16	propensity	propensity	NOUN
easat-1610	54	17	,	,	PUNCT
easat-1610	54	18	analytical	analytical	ADJ
easat-1610	54	19	crm	crm	PROPN
easat-1610	54	20	,	,	PUNCT
easat-1610	54	21	also	also	ADV
easat-1610	54	22	known	know	VERB
easat-1610	54	23	as	as	ADP
easat-1610	54	24	back	back	ADJ
easat-1610	54	25	-	-	PUNCT
easat-1610	54	26	office	office	NOUN
easat-1610	54	27	crm	crm	NOUN
easat-1610	54	28	,	,	PUNCT
easat-1610	54	29	is	be	AUX
easat-1610	54	30	applied	apply	VERB
easat-1610	54	31	to	to	PART
easat-1610	54	32	analyze	analyze	VERB
easat-1610	54	33	customer	customer	NOUN
easat-1610	54	34	activities	activity	NOUN
easat-1610	54	35	occurring	occur	VERB
easat-1610	54	36	in	in	ADP
easat-1610	54	37	the	the	DET
easat-1610	54	38	front	front	ADJ
easat-1610	54	39	office	office	NOUN
easat-1610	54	40	and	and	CCONJ
easat-1610	54	41	emphasizes	emphasize	VERB
easat-1610	54	42	the	the	DET
easat-1610	54	43	analysis	analysis	NOUN
easat-1610	54	44	of	of	ADP
easat-1610	54	45	distinctive	distinctive	ADJ
easat-1610	54	46	data	datum	NOUN
easat-1610	54	47	based	base	VERB
easat-1610	54	48	on	on	ADP
easat-1610	54	49	data	data	NOUN
easat-1610	54	50	warehouse	warehouse	NOUN
easat-1610	54	51	(	(	PUNCT
easat-1610	54	52	onut	onut	ADV
easat-1610	54	53	et	et	PROPN
easat-1610	54	54	al	al	PROPN
easat-1610	54	55	.	.	PROPN
easat-1610	54	56	,	,	PUNCT
easat-1610	54	57	2008	2008	NUM
easat-1610	54	58	)	)	PUNCT
easat-1610	54	59	.	.	PUNCT
easat-1610	55	1	this	this	PRON
easat-1610	55	2	is	be	AUX
easat-1610	55	3	done	do	VERB
easat-1610	55	4	through	through	ADP
easat-1610	55	5	data	datum	NOUN
easat-1610	55	6	mining	mining	NOUN
easat-1610	55	7	,	,	PUNCT
easat-1610	55	8	olap	olap	X
easat-1610	55	9	(	(	PUNCT
easat-1610	55	10	online	online	ADJ
easat-1610	55	11	analytical	analytical	ADJ
easat-1610	55	12	processing	processing	NOUN
easat-1610	55	13	)	)	PUNCT
easat-1610	55	14	,	,	PUNCT
easat-1610	55	15	interactive	interactive	ADJ
easat-1610	55	16	queries	query	NOUN
easat-1610	55	17	,	,	PUNCT
easat-1610	55	18	and	and	CCONJ
easat-1610	55	19	reports	report	NOUN
easat-1610	55	20	(	(	PUNCT
easat-1610	55	21	ayyagari	ayyagari	ADJ
easat-1610	55	22	,	,	PUNCT
easat-1610	55	23	2019	2019	NUM
easat-1610	55	24	)	)	PUNCT
easat-1610	55	25	.	.	PUNCT
easat-1610	56	1	however	however	ADV
easat-1610	56	2	,	,	PUNCT
easat-1610	56	3	valuable	valuable	ADJ
easat-1610	56	4	information	information	NOUN
easat-1610	56	5	suggests	suggest	VERB
easat-1610	56	6	that	that	SCONJ
easat-1610	56	7	knowledge	knowledge	NOUN
easat-1610	56	8	derived	derive	VERB
easat-1610	56	9	from	from	ADP
easat-1610	56	10	information	information	NOUN
easat-1610	56	11	could	could	AUX
easat-1610	56	12	provide	provide	VERB
easat-1610	56	13	a	a	DET
easat-1610	56	14	solid	solid	ADJ
easat-1610	56	15	foundation	foundation	NOUN
easat-1610	56	16	for	for	ADP
easat-1610	56	17	customer	customer	NOUN
easat-1610	56	18	service	service	NOUN
easat-1610	56	19	and	and	CCONJ
easat-1610	56	20	research	research	NOUN
easat-1610	56	21	and	and	CCONJ
easat-1610	56	22	development	development	NOUN
easat-1610	56	23	of	of	ADP
easat-1610	56	24	new	new	ADJ
easat-1610	56	25	goods	good	NOUN
easat-1610	56	26	(	(	PUNCT
easat-1610	56	27	nelson	nelson	PROPN
easat-1610	56	28	et	et	PROPN
easat-1610	56	29	al	al	PROPN
easat-1610	56	30	.	.	PROPN
easat-1610	56	31	,	,	PUNCT
easat-1610	56	32	2020	2020	NUM
easat-1610	56	33	)	)	PUNCT
easat-1610	56	34	.	.	PUNCT
easat-1610	57	1	consequently	consequently	ADV
easat-1610	57	2	,	,	PUNCT
easat-1610	57	3	to	to	PART
easat-1610	57	4	better	well	ADV
easat-1610	57	5	understand	understand	VERB
easat-1610	57	6	customer	customer	NOUN
easat-1610	57	7	consumption	consumption	NOUN
easat-1610	57	8	patterns	pattern	NOUN
easat-1610	57	9	and	and	CCONJ
easat-1610	57	10	classify	classify	VERB
easat-1610	57	11	customers	customer	NOUN
easat-1610	57	12	,	,	PUNCT
easat-1610	57	13	formulate	formulate	VERB
easat-1610	57	14	corresponding	corresponding	ADJ
easat-1610	57	15	marketing	marketing	NOUN
easat-1610	57	16	strategies	strategy	NOUN
easat-1610	57	17	,	,	PUNCT
easat-1610	57	18	and	and	CCONJ
easat-1610	57	19	develop	develop	VERB
easat-1610	57	20	corresponding	corresponding	ADJ
easat-1610	57	21	products	product	NOUN
easat-1610	57	22	or	or	CCONJ
easat-1610	57	23	services	service	NOUN
easat-1610	57	24	to	to	PART
easat-1610	57	25	satisfy	satisfy	VERB
easat-1610	57	26	individuals	individual	NOUN
easat-1610	57	27	,	,	PUNCT
easat-1610	57	28	the	the	DET
easat-1610	57	29	analytical	analytical	ADJ
easat-1610	57	30	crm	crm	NOUN
easat-1610	57	31	system	system	NOUN
easat-1610	57	32	elevates	elevate	VERB
easat-1610	57	33	the	the	DET
easat-1610	57	34	original	original	ADJ
easat-1610	57	35	customer	customer	NOUN
easat-1610	57	36	information	information	NOUN
easat-1610	57	37	management	management	NOUN
easat-1610	57	38	system	system	NOUN
easat-1610	57	39	to	to	ADP
easat-1610	57	40	a	a	DET
easat-1610	57	41	higher	high	ADJ
easat-1610	57	42	level	level	NOUN
easat-1610	57	43	.	.	PUNCT
easat-1610	58	1	it	it	PRON
easat-1610	58	2	analyzes	analyze	VERB
easat-1610	58	3	business	business	NOUN
easat-1610	58	4	intelligence	intelligence	NOUN
easat-1610	58	5	and	and	CCONJ
easat-1610	58	6	customer	customer	NOUN
easat-1610	58	7	behaviors	behavior	NOUN
easat-1610	58	8	,	,	PUNCT
easat-1610	58	9	customer	customer	NOUN
easat-1610	58	10	demands	demand	NOUN
easat-1610	58	11	,	,	PUNCT
easat-1610	58	12	consumption	consumption	NOUN
easat-1610	58	13	habits	habit	NOUN
easat-1610	58	14	,	,	PUNCT
easat-1610	58	15	and	and	CCONJ
easat-1610	58	16	behavior	behavior	NOUN
easat-1610	58	17	patterns	pattern	NOUN
easat-1610	58	18	by	by	ADP
easat-1610	58	19	establishing	establish	VERB
easat-1610	58	20	data	datum	NOUN
easat-1610	58	21	warehouses	warehouse	NOUN
easat-1610	58	22	,	,	PUNCT
easat-1610	58	23	data	data	NOUN
easat-1610	58	24	mining	mining	NOUN
easat-1610	58	25	,	,	PUNCT
easat-1610	58	26	business	business	NOUN
easat-1610	58	27	intelligence	intelligence	NOUN
easat-1610	58	28	,	,	PUNCT
easat-1610	58	29	and	and	CCONJ
easat-1610	58	30	other	other	ADJ
easat-1610	58	31	technical	technical	ADJ
easat-1610	58	32	means	mean	NOUN
easat-1610	58	33	(	(	PUNCT
easat-1610	58	34	ranjan	ranjan	PROPN
easat-1610	58	35	,	,	PUNCT
easat-1610	58	36	2010	2010	NUM
easat-1610	58	37	;	;	PUNCT
easat-1610	58	38	sundjaja	sundjaja	NOUN
easat-1610	58	39	,	,	PUNCT
easat-1610	58	40	2013	2013	NUM
easat-1610	58	41	)	)	PUNCT
easat-1610	58	42	.	.	PUNCT
easat-1610	59	1	analytical	analytical	PROPN
easat-1610	59	2	crm	crm	PROPN
easat-1610	59	3	,	,	PUNCT
easat-1610	59	4	introduced	introduce	VERB
easat-1610	59	5	in	in	ADP
easat-1610	59	6	early	early	ADJ
easat-1610	59	7	1998	1998	NUM
easat-1610	59	8	,	,	PUNCT
easat-1610	59	9	is	be	AUX
easat-1610	59	10	centered	center	VERB
easat-1610	59	11	on	on	ADP
easat-1610	59	12	examining	examine	VERB
easat-1610	59	13	customer	customer	NOUN
easat-1610	59	14	data	datum	NOUN
easat-1610	59	15	,	,	PUNCT
easat-1610	59	16	encompassing	encompass	VERB
easat-1610	59	17	basket	basket	NOUN
easat-1610	59	18	analysis	analysis	NOUN
easat-1610	59	19	,	,	PUNCT
easat-1610	59	20	focused	focused	ADJ
easat-1610	59	21	marketing	marketing	NOUN
easat-1610	59	22	,	,	PUNCT
easat-1610	59	23	and	and	CCONJ
easat-1610	59	24	customer	customer	NOUN
easat-1610	59	25	descriptions	description	NOUN
easat-1610	59	26	(	(	PUNCT
easat-1610	59	27	iriana	iriana	PROPN
easat-1610	59	28	&	&	CCONJ
easat-1610	59	29	buttle	buttle	PROPN
easat-1610	59	30	,	,	PUNCT
easat-1610	59	31	2007	2007	NUM
easat-1610	59	32	)	)	PUNCT
easat-1610	59	33	.	.	PUNCT
easat-1610	60	1	in	in	ADP
easat-1610	60	2	more	more	ADJ
easat-1610	60	3	detail	detail	NOUN
easat-1610	60	4	,	,	PUNCT
easat-1610	60	5	the	the	DET
easat-1610	60	6	purpose	purpose	NOUN
easat-1610	60	7	of	of	ADP
easat-1610	60	8	customer	customer	NOUN
easat-1610	60	9	descriptions	description	NOUN
easat-1610	60	10	is	be	AUX
easat-1610	60	11	to	to	PART
easat-1610	60	12	pinpoint	pinpoint	VERB
easat-1610	60	13	the	the	DET
easat-1610	60	14	traits	trait	NOUN
easat-1610	60	15	of	of	ADP
easat-1610	60	16	exceptional	exceptional	ADJ
easat-1610	60	17	clients	client	NOUN
easat-1610	60	18	to	to	PART
easat-1610	60	19	forecast	forecast	VERB
easat-1610	60	20	who	who	PRON
easat-1610	60	21	will	will	AUX
easat-1610	60	22	turn	turn	VERB
easat-1610	60	23	into	into	ADP
easat-1610	60	24	such	such	ADJ
easat-1610	60	25	clients	client	NOUN
easat-1610	60	26	(	(	PUNCT
easat-1610	60	27	ayyagari	ayyagari	ADJ
easat-1610	60	28	,	,	PUNCT
easat-1610	60	29	2019	2019	NUM
easat-1610	60	30	)	)	PUNCT
easat-1610	60	31	;	;	PUNCT
easat-1610	60	32	basket	basket	NOUN
easat-1610	60	33	analysis	analysis	NOUN
easat-1610	60	34	can	can	AUX
easat-1610	60	35	fully	fully	ADV
easat-1610	60	36	utilize	utilize	VERB
easat-1610	60	37	the	the	DET
easat-1610	60	38	buyer	buyer	NOUN
easat-1610	60	39	's	's	PART
easat-1610	60	40	profile	profile	NOUN
easat-1610	60	41	to	to	PART
easat-1610	60	42	assist	assist	VERB
easat-1610	60	43	them	they	PRON
easat-1610	60	44	better	well	ADJ
easat-1610	60	45	and	and	CCONJ
easat-1610	60	46	offer	offer	VERB
easat-1610	60	47	guidance	guidance	NOUN
easat-1610	60	48	on	on	ADP
easat-1610	60	49	purchases	purchase	NOUN
easat-1610	60	50	,	,	PUNCT
easat-1610	60	51	thereby	thereby	ADV
easat-1610	60	52	performing	perform	VERB
easat-1610	60	53	an	an	DET
easat-1610	60	54	excellent	excellent	ADJ
easat-1610	60	55	job	job	NOUN
easat-1610	60	56	of	of	ADP
easat-1610	60	57	targeted	target	VERB
easat-1610	60	58	marketing	marketing	NOUN
easat-1610	60	59	(	(	PUNCT
easat-1610	60	60	liu	liu	PROPN
easat-1610	60	61	et	et	PROPN
easat-1610	60	62	al	al	PROPN
easat-1610	60	63	.	.	PROPN
easat-1610	60	64	,	,	PUNCT
easat-1610	60	65	2018	2018	NUM
easat-1610	60	66	)	)	PUNCT
easat-1610	60	67	.	.	PUNCT
easat-1610	61	1	furthermore	furthermore	ADV
easat-1610	61	2	,	,	PUNCT
easat-1610	61	3	qing	qing	NOUN
easat-1610	61	4	guo	guo	PROPN
easat-1610	61	5	,	,	PUNCT
easat-1610	61	6	a	a	DET
easat-1610	61	7	marketing	marketing	NOUN
easat-1610	61	8	specialist	specialist	NOUN
easat-1610	61	9	,	,	PUNCT
easat-1610	61	10	proposes	propose	VERB
easat-1610	61	11	that	that	SCONJ
easat-1610	61	12	analytical	analytical	ADJ
easat-1610	61	13	crm	crm	NOUN
easat-1610	61	14	comprises	comprise	VERB
easat-1610	61	15	diverse	diverse	ADJ
easat-1610	61	16	marketing	marketing	NOUN
easat-1610	61	17	concepts	concept	NOUN
easat-1610	61	18	,	,	PUNCT
easat-1610	61	19	tactics	tactic	NOUN
easat-1610	61	20	,	,	PUNCT
easat-1610	61	21	and	and	CCONJ
easat-1610	61	22	strategies	strategy	NOUN
easat-1610	61	23	;	;	PUNCT
easat-1610	61	24	it	it	PRON
easat-1610	61	25	also	also	ADV
easat-1610	61	26	arranges	arrange	VERB
easat-1610	61	27	channels	channel	NOUN
easat-1610	61	28	of	of	ADP
easat-1610	61	29	distribution	distribution	NOUN
easat-1610	61	30	based	base	VERB
easat-1610	61	31	on	on	ADP
easat-1610	61	32	shifts	shift	NOUN
easat-1610	61	33	in	in	ADP
easat-1610	61	34	customer	customer	NOUN
easat-1610	61	35	behavior	behavior	NOUN
easat-1610	61	36	and	and	CCONJ
easat-1610	61	37	uses	use	VERB
easat-1610	61	38	related	related	ADJ
easat-1610	61	39	data	datum	NOUN
easat-1610	61	40	to	to	PART
easat-1610	61	41	plan	plan	VERB
easat-1610	61	42	and	and	CCONJ
easat-1610	61	43	carry	carry	VERB
easat-1610	61	44	out	out	ADP
easat-1610	61	45	strategies	strategy	NOUN
easat-1610	61	46	related	relate	VERB
easat-1610	61	47	to	to	ADP
easat-1610	61	48	distribution	distribution	NOUN
easat-1610	61	49	,	,	PUNCT
easat-1610	61	50	promotion	promotion	NOUN
easat-1610	61	51	,	,	PUNCT
easat-1610	61	52	and	and	CCONJ
easat-1610	61	53	services	service	NOUN
easat-1610	61	54	(	(	PUNCT
easat-1610	61	55	guo	guo	PROPN
easat-1610	61	56	&	&	CCONJ
easat-1610	61	57	mai	mai	PROPN
easat-1610	61	58	,	,	PUNCT
easat-1610	61	59	2022	2022	NUM
easat-1610	61	60	)	)	PUNCT
easat-1610	61	61	.	.	PUNCT
easat-1610	62	1	sybase	sybase	NOUN
easat-1610	62	2	divides	divide	VERB
easat-1610	62	3	the	the	DET
easat-1610	62	4	analytical	analytical	ADJ
easat-1610	62	5	crm	crm	NOUN
easat-1610	62	6	system	system	NOUN
easat-1610	62	7	into	into	ADP
easat-1610	62	8	seven	seven	NUM
easat-1610	62	9	basic	basic	ADJ
easat-1610	62	10	modules	module	NOUN
easat-1610	62	11	(	(	PUNCT
easat-1610	62	12	7p	7p	NUM
easat-1610	62	13	):	):	PUNCT
easat-1610	62	14	profiling	profiling	NOUN
easat-1610	62	15	,	,	PUNCT
easat-1610	62	16	promotion	promotion	NOUN
easat-1610	62	17	,	,	PUNCT
easat-1610	62	18	persistence	persistence	NOUN
easat-1610	62	19	,	,	PUNCT
easat-1610	62	20	performance	performance	NOUN
easat-1610	62	21	,	,	PUNCT
easat-1610	62	22	profitability	profitability	NOUN
easat-1610	62	23	,	,	PUNCT
easat-1610	62	24	prospecting	prospecting	ADJ
easat-1610	62	25	,	,	PUNCT
easat-1610	62	26	and	and	CCONJ
easat-1610	62	27	product	product	NOUN
easat-1610	62	28	.	.	PUNCT
easat-1610	63	1	each	each	DET
easat-1610	63	2	module	module	NOUN
easat-1610	63	3	can	can	AUX
easat-1610	63	4	work	work	VERB
easat-1610	63	5	with	with	ADP
easat-1610	63	6	the	the	DET
easat-1610	63	7	others	other	NOUN
easat-1610	63	8	to	to	PART
easat-1610	63	9	better	well	ADV
easat-1610	63	10	comprehend	comprehend	VERB
easat-1610	63	11	and	and	CCONJ
easat-1610	63	12	hone	hone	VERB
easat-1610	63	13	the	the	DET
easat-1610	63	14	factual	factual	ADJ
easat-1610	63	15	needs	need	NOUN
easat-1610	63	16	of	of	ADP
easat-1610	63	17	people	people	NOUN
easat-1610	63	18	in	in	ADP
easat-1610	63	19	marketing	marketing	NOUN
easat-1610	63	20	,	,	PUNCT
easat-1610	63	21	increase	increase	VERB
easat-1610	63	22	customer	customer	NOUN
easat-1610	63	23	loyalty	loyalty	NOUN
easat-1610	63	24	,	,	PUNCT
easat-1610	63	25	identify	identify	VERB
easat-1610	63	26	valued	value	VERB
easat-1610	63	27	customers	customer	NOUN
easat-1610	63	28	,	,	PUNCT
easat-1610	63	29	and	and	CCONJ
easat-1610	63	30	unlock	unlock	VERB
easat-1610	63	31	their	their	PRON
easat-1610	63	32	potential	potential	ADJ
easat-1610	63	33	value	value	NOUN
easat-1610	63	34	(	(	PUNCT
easat-1610	63	35	waseem	waseem	PROPN
easat-1610	63	36	,	,	PUNCT
easat-1610	63	37	2018	2018	NUM
easat-1610	63	38	)	)	PUNCT
easat-1610	63	39	.	.	PUNCT
easat-1610	64	1	personalized	personalize	VERB
easat-1610	64	2	customer	customer	NOUN
easat-1610	64	3	service	service	NOUN
easat-1610	64	4	,	,	PUNCT
easat-1610	64	5	customer	customer	NOUN
easat-1610	64	6	acquisition	acquisition	NOUN
easat-1610	64	7	and	and	CCONJ
easat-1610	64	8	customer	customer	NOUN
easat-1610	64	9	dynamics	dynamic	NOUN
easat-1610	64	10	analysis	analysis	NOUN
easat-1610	64	11	,	,	PUNCT
easat-1610	64	12	customer	customer	NOUN
easat-1610	64	13	churn	churn	NOUN
easat-1610	64	14	analysis	analysis	NOUN
easat-1610	64	15	,	,	PUNCT
easat-1610	64	16	customer	customer	NOUN
easat-1610	64	17	profit	profit	NOUN
easat-1610	64	18	contribution	contribution	NOUN
easat-1610	64	19	analysis	analysis	NOUN
easat-1610	64	20	,	,	PUNCT
easat-1610	64	21	customer	customer	NOUN
easat-1610	64	22	satisfaction	satisfaction	NOUN
easat-1610	64	23	and	and	CCONJ
easat-1610	64	24	loyalty	loyalty	NOUN
easat-1610	64	25	analysis	analysis	NOUN
easat-1610	64	26	,	,	PUNCT
easat-1610	64	27	and	and	CCONJ
easat-1610	64	28	customer	customer	NOUN
easat-1610	64	29	profit	profit	NOUN
easat-1610	64	30	contribution	contribution	NOUN
easat-1610	64	31	analysis	analysis	NOUN
easat-1610	64	32	are	be	AUX
easat-1610	64	33	among	among	ADP
easat-1610	64	34	the	the	DET
easat-1610	64	35	features	feature	NOUN
easat-1610	64	36	of	of	ADP
easat-1610	64	37	analytical	analytical	ADJ
easat-1610	64	38	crm	crm	PROPN
easat-1610	64	39	,	,	PUNCT
easat-1610	64	40	according	accord	VERB
easat-1610	64	41	to	to	ADP
easat-1610	64	42	professor	professor	PROPN
easat-1610	64	43	jinxiang	jinxiang	PROPN
easat-1610	64	44	dong	dong	PROPN
easat-1610	64	45	of	of	ADP
easat-1610	64	46	zhejiang	zhejiang	PROPN
easat-1610	64	47	university	university	PROPN
easat-1610	64	48	(	(	PUNCT
easat-1610	64	49	guo	guo	PROPN
easat-1610	64	50	&	&	CCONJ
easat-1610	64	51	huang	huang	PROPN
easat-1610	64	52	,	,	PUNCT
easat-1610	64	53	2015	2015	NUM
easat-1610	64	54	)	)	PUNCT
easat-1610	64	55	.	.	PUNCT
easat-1610	65	1	according	accord	VERB
easat-1610	65	2	to	to	ADP
easat-1610	65	3	american	american	ADJ
easat-1610	65	4	researcher	researcher	NOUN
easat-1610	65	5	puschmann	puschmann	PROPN
easat-1610	65	6	,	,	PUNCT
easat-1610	65	7	analytical	analytical	ADJ
easat-1610	65	8	crm	crm	PROPN
easat-1610	65	9	consists	consist	VERB
easat-1610	65	10	of	of	ADP
easat-1610	65	11	customer	customer	NOUN
easat-1610	65	12	market	market	NOUN
easat-1610	65	13	segmentation	segmentation	NOUN
easat-1610	65	14	,	,	PUNCT
easat-1610	65	15	crossor	crossor	VERB
easat-1610	65	16	up	up	ADV
easat-1610	65	17	-	-	PUNCT
easat-1610	65	18	selling	selling	NOUN
easat-1610	65	19	,	,	PUNCT
easat-1610	65	20	customer	customer	NOUN
easat-1610	65	21	maintenance	maintenance	NOUN
easat-1610	65	22	,	,	PUNCT
easat-1610	65	23	and	and	CCONJ
easat-1610	65	24	customer	customer	NOUN
easat-1610	65	25	profit	profit	NOUN
easat-1610	65	26	return	return	NOUN
easat-1610	65	27	forecast	forecast	NOUN
easat-1610	65	28	(	(	PUNCT
easat-1610	65	29	alt	alt	VERB
easat-1610	65	30	&	&	CCONJ
easat-1610	65	31	puschmann	puschmann	PROPN
easat-1610	65	32	,	,	PUNCT
easat-1610	65	33	2006	2006	NUM
easat-1610	65	34	)	)	PUNCT
easat-1610	65	35	.	.	PUNCT
easat-1610	66	1	in	in	ADP
easat-1610	66	2	conclusion	conclusion	NOUN
easat-1610	66	3	,	,	PUNCT
easat-1610	66	4	yisheng	yisheng	PROPN
easat-1610	66	5	lan	lan	PROPN
easat-1610	66	6	addresses	address	VERB
easat-1610	66	7	the	the	DET
easat-1610	66	8	rationale	rationale	NOUN
easat-1610	66	9	behind	behind	ADP
easat-1610	66	10	maximizing	maximize	VERB
easat-1610	66	11	a	a	DET
easat-1610	66	12	company	company	NOUN
easat-1610	66	13	's	's	PART
easat-1610	66	14	profits	profit	NOUN
easat-1610	66	15	(	(	PUNCT
easat-1610	66	16	ayyagari	ayyagari	ADJ
easat-1610	66	17	,	,	PUNCT
easat-1610	66	18	2019	2019	NUM
easat-1610	66	19	)	)	PUNCT
easat-1610	66	20	.	.	PUNCT
easat-1610	67	1	according	accord	VERB
easat-1610	67	2	to	to	ADP
easat-1610	67	3	xie	xie	PROPN
easat-1610	67	4	and	and	CCONJ
easat-1610	67	5	rui	rui	PROPN
easat-1610	67	6	(	(	PUNCT
easat-1610	67	7	2010	2010	NUM
easat-1610	67	8	)	)	PUNCT
easat-1610	67	9	,	,	PUNCT
easat-1610	67	10	analytical	analytical	ADJ
easat-1610	67	11	crm	crm	PROPN
easat-1610	67	12	is	be	AUX
easat-1610	67	13	the	the	DET
easat-1610	67	14	process	process	NOUN
easat-1610	67	15	of	of	ADP
easat-1610	67	16	establishing	establish	VERB
easat-1610	67	17	,	,	PUNCT
easat-1610	67	18	preserving	preserve	VERB
easat-1610	67	19	,	,	PUNCT
easat-1610	67	20	and	and	CCONJ
easat-1610	67	21	improving	improve	VERB
easat-1610	67	22	relationships	relationship	NOUN
easat-1610	67	23	,	,	PUNCT
easat-1610	67	24	luring	lure	VERB
easat-1610	67	25	,	,	PUNCT
easat-1610	67	26	holding	hold	VERB
easat-1610	67	27	onto	onto	ADP
easat-1610	67	28	,	,	PUNCT
easat-1610	67	29	and	and	CCONJ
easat-1610	67	30	upscaling	upscale	VERB
easat-1610	67	31	clients	client	NOUN
easat-1610	67	32	.	.	PUNCT
easat-1610	68	1	accordingly	accordingly	ADV
easat-1610	68	2	,	,	PUNCT
easat-1610	68	3	the	the	DET
easat-1610	68	4	goal	goal	NOUN
easat-1610	68	5	of	of	ADP
easat-1610	68	6	implementing	implement	VERB
easat-1610	68	7	analytical	analytical	ADJ
easat-1610	68	8	crm	crm	NOUN
easat-1610	68	9	is	be	AUX
easat-1610	68	10	not	not	PART
easat-1610	68	11	only	only	ADV
easat-1610	68	12	to	to	PART
easat-1610	68	13	broaden	broaden	VERB
easat-1610	68	14	business	business	NOUN
easat-1610	68	15	horizons	horizon	NOUN
easat-1610	68	16	and	and	CCONJ
easat-1610	68	17	alter	alter	VERB
easat-1610	68	18	enterprise	enterprise	NOUN
easat-1610	68	19	management	management	NOUN
easat-1610	68	20	practices	practice	NOUN
easat-1610	68	21	(	(	PUNCT
easat-1610	68	22	vignesh	vignesh	ADJ
easat-1610	68	23	,	,	PUNCT
easat-1610	68	24	2010	2010	NUM
easat-1610	68	25	)	)	PUNCT
easat-1610	68	26	;	;	PUNCT
easat-1610	68	27	it	it	PRON
easat-1610	68	28	also	also	ADV
easat-1610	68	29	aims	aim	VERB
easat-1610	68	30	to	to	PART
easat-1610	68	31	improve	improve	VERB
easat-1610	68	32	the	the	DET
easat-1610	68	33	relationship	relationship	NOUN
easat-1610	68	34	between	between	ADP
easat-1610	68	35	businesses	business	NOUN
easat-1610	68	36	and	and	CCONJ
easat-1610	68	37	individuals	individual	NOUN
easat-1610	68	38	;	;	PUNCT
easat-1610	68	39	it	it	PRON
easat-1610	68	40	gathers	gather	VERB
easat-1610	68	41	and	and	CCONJ
easat-1610	68	42	analyzes	analyze	VERB
easat-1610	68	43	detailed	detailed	ADJ
easat-1610	68	44	consumer	consumer	NOUN
easat-1610	68	45	data	datum	NOUN
easat-1610	68	46	of	of	ADP
easat-1610	68	47	all	all	DET
easat-1610	68	48	kinds	kind	NOUN
easat-1610	68	49	to	to	PART
easat-1610	68	50	create	create	VERB
easat-1610	68	51	effective	effective	ADJ
easat-1610	68	52	marketing	marketing	NOUN
easat-1610	68	53	strategies	strategy	NOUN
easat-1610	68	54	(	(	PUNCT
easat-1610	68	55	rosemann	rosemann	PROPN
easat-1610	68	56	et	et	PROPN
easat-1610	68	57	al	al	PROPN
easat-1610	68	58	.	.	PROPN
easat-1610	68	59	,	,	PUNCT
easat-1610	68	60	2012	2012	NUM
easat-1610	68	61	)	)	PUNCT
easat-1610	68	62	;	;	PUNCT
easat-1610	68	63	and	and	CCONJ
easat-1610	68	64	,	,	PUNCT
easat-1610	68	65	lastly	lastly	ADV
easat-1610	68	66	,	,	PUNCT
easat-1610	68	67	it	it	PRON
easat-1610	68	68	accomplishes	accomplish	VERB
easat-1610	68	69	the	the	DET
easat-1610	68	70	goal	goal	NOUN
easat-1610	68	71	of	of	ADP
easat-1610	68	72	increasing	increase	VERB
easat-1610	68	73	sales	sale	NOUN
easat-1610	68	74	and	and	CCONJ
easat-1610	68	75	crossselling	crossselle	VERB
easat-1610	68	76	to	to	PART
easat-1610	68	77	boost	boost	VERB
easat-1610	68	78	customer	customer	NOUN
easat-1610	68	79	trust	trust	NOUN
easat-1610	68	80	(	(	PUNCT
easat-1610	68	81	crone	crone	NOUN
easat-1610	68	82	et	et	PROPN
easat-1610	68	83	al	al	PROPN
easat-1610	68	84	.	.	PROPN
easat-1610	68	85	,	,	PUNCT
easat-1610	68	86	2005	2005	NUM
easat-1610	68	87	)	)	PUNCT
easat-1610	68	88	.	.	PUNCT
easat-1610	69	1	3	3	X
easat-1610	69	2	.	.	X
easat-1610	69	3	methodology	methodology	NOUN
easat-1610	69	4	3.1	3.1	NUM
easat-1610	69	5	.	.	PUNCT
easat-1610	70	1	data	datum	NOUN
easat-1610	70	2	sources	source	NOUN
easat-1610	70	3	following	follow	VERB
easat-1610	70	4	fetscherin	fetscherin	PROPN
easat-1610	70	5	and	and	CCONJ
easat-1610	70	6	heinrich	heinrich	PROPN
easat-1610	70	7	’s	’s	PART
easat-1610	70	8	(	(	PUNCT
easat-1610	70	9	2015	2015	NUM
easat-1610	70	10	)	)	PUNCT
easat-1610	70	11	and	and	CCONJ
easat-1610	70	12	dzikowski	dzikowski	PROPN
easat-1610	70	13	’s	’s	PART
easat-1610	70	14	(	(	PUNCT
easat-1610	70	15	2018	2018	NUM
easat-1610	70	16	)	)	PUNCT
easat-1610	70	17	data	datum	NOUN
easat-1610	70	18	sources	source	NOUN
easat-1610	70	19	,	,	PUNCT
easat-1610	70	20	this	this	DET
easat-1610	70	21	study	study	NOUN
easat-1610	70	22	uses	use	VERB
easat-1610	70	23	datasets	dataset	NOUN
easat-1610	70	24	downloaded	download	VERB
easat-1610	70	25	from	from	ADP
easat-1610	70	26	the	the	DET
easat-1610	70	27	web	web	NOUN
easat-1610	70	28	of	of	ADP
easat-1610	70	29	science	science	NOUN
easat-1610	70	30	(	(	PUNCT
easat-1610	70	31	wos	wos	NOUN
easat-1610	70	32	)	)	PUNCT
easat-1610	70	33	.	.	PUNCT
easat-1610	71	1	web	web	NOUN
easat-1610	71	2	of	of	ADP
easat-1610	71	3	science	science	NOUN
easat-1610	71	4	is	be	AUX
easat-1610	71	5	the	the	DET
easat-1610	71	6	most	most	ADV
easat-1610	71	7	complete	complete	ADJ
easat-1610	71	8	research	research	NOUN
easat-1610	71	9	1825	1825	NUM
easat-1610	71	10	edelweiss	edelweiss	PROPN
easat-1610	71	11	applied	apply	VERB
easat-1610	71	12	science	science	NOUN
easat-1610	71	13	and	and	CCONJ
easat-1610	71	14	technology	technology	NOUN
easat-1610	71	15	issn	issn	PROPN
easat-1610	71	16	:	:	PUNCT
easat-1610	71	17	2576	2576	NUM
easat-1610	71	18	-	-	SYM
easat-1610	71	19	8484	8484	NUM
easat-1610	71	20	vol	vol	NOUN
easat-1610	71	21	.	.	PROPN
easat-1610	71	22	8	8	NUM
easat-1610	71	23	,	,	PUNCT
easat-1610	71	24	no	no	INTJ
easat-1610	71	25	.	.	NOUN
easat-1610	72	1	4	4	NUM
easat-1610	72	2	:	:	PUNCT
easat-1610	72	3	1822	1822	NUM
easat-1610	72	4	-	-	SYM
easat-1610	72	5	1840	1840	NUM
easat-1610	72	6	,	,	PUNCT
easat-1610	72	7	2024	2024	NUM
easat-1610	72	8	doi	doi	NOUN
easat-1610	72	9	:	:	PUNCT
easat-1610	72	10	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	72	11	©	©	PROPN
easat-1610	72	12	2024	2024	NUM
easat-1610	72	13	by	by	ADP
easat-1610	72	14	the	the	DET
easat-1610	72	15	authors	author	NOUN
easat-1610	72	16	;	;	PUNCT
easat-1610	72	17	licensee	licensee	PROPN
easat-1610	72	18	learning	learn	VERB
easat-1610	72	19	gate	gate	NOUN
easat-1610	72	20	platform	platform	NOUN
easat-1610	72	21	for	for	ADP
easat-1610	72	22	data	datum	NOUN
easat-1610	72	23	in	in	ADP
easat-1610	72	24	the	the	DET
easat-1610	72	25	social	social	ADJ
easat-1610	72	26	sciences	science	NOUN
easat-1610	72	27	,	,	PUNCT
easat-1610	72	28	hard	hard	ADJ
easat-1610	72	29	sciences	science	NOUN
easat-1610	72	30	,	,	PUNCT
easat-1610	72	31	humanities	humanity	NOUN
easat-1610	72	32	,	,	PUNCT
easat-1610	72	33	and	and	CCONJ
easat-1610	72	34	arts	art	NOUN
easat-1610	72	35	,	,	PUNCT
easat-1610	72	36	referred	refer	VERB
easat-1610	72	37	to	to	ADP
easat-1610	72	38	as	as	ADP
easat-1610	72	39	the	the	DET
easat-1610	72	40	most	most	ADV
easat-1610	72	41	trusted	trusted	ADJ
easat-1610	72	42	publisher	publisher	NOUN
easat-1610	72	43	-	-	PUNCT
easat-1610	72	44	independent	independent	ADJ
easat-1610	72	45	worldwide	worldwide	ADJ
easat-1610	72	46	citation	citation	NOUN
easat-1610	72	47	database	database	NOUN
easat-1610	72	48	.	.	PUNCT
easat-1610	73	1	on	on	ADP
easat-1610	73	2	the	the	DET
easat-1610	73	3	other	other	ADJ
easat-1610	73	4	hand	hand	NOUN
easat-1610	73	5	,	,	PUNCT
easat-1610	73	6	this	this	DET
easat-1610	73	7	study	study	NOUN
easat-1610	73	8	aims	aim	VERB
easat-1610	73	9	to	to	PART
easat-1610	73	10	demonstrate	demonstrate	VERB
easat-1610	73	11	analytical	analytical	ADJ
easat-1610	73	12	crm	crm	PROPN
easat-1610	73	13	in	in	ADP
easat-1610	73	14	china	china	PROPN
easat-1610	73	15	,	,	PUNCT
easat-1610	73	16	so	so	SCONJ
easat-1610	73	17	data	datum	NOUN
easat-1610	73	18	sources	source	NOUN
easat-1610	73	19	are	be	AUX
easat-1610	73	20	searched	search	VERB
easat-1610	73	21	with	with	ADP
easat-1610	73	22	cnki	cnki	PROPN
easat-1610	73	23	.	.	PUNCT
easat-1610	74	1	this	this	DET
easat-1610	74	2	premier	premier	ADJ
easat-1610	74	3	academic	academic	PROPN
easat-1610	74	4	literature	literature	NOUN
easat-1610	74	5	database	database	NOUN
easat-1610	74	6	is	be	AUX
easat-1610	74	7	updated	update	VERB
easat-1610	74	8	continuously	continuously	ADV
easat-1610	74	9	in	in	ADP
easat-1610	74	10	china	china	PROPN
easat-1610	74	11	.	.	PUNCT
easat-1610	75	1	these	these	DET
easat-1610	75	2	two	two	NUM
easat-1610	75	3	databases	database	NOUN
easat-1610	75	4	contain	contain	VERB
easat-1610	75	5	almost	almost	ADV
easat-1610	75	6	all	all	PRON
easat-1610	75	7	authoritative	authoritative	ADJ
easat-1610	75	8	literature	literature	NOUN
easat-1610	75	9	in	in	ADP
easat-1610	75	10	english	english	PROPN
easat-1610	75	11	and	and	CCONJ
easat-1610	75	12	chinese	chinese	PROPN
easat-1610	75	13	.	.	PUNCT
easat-1610	76	1	to	to	PART
easat-1610	76	2	obtain	obtain	VERB
easat-1610	76	3	as	as	ADV
easat-1610	76	4	many	many	ADJ
easat-1610	76	5	relevant	relevant	ADJ
easat-1610	76	6	interdisciplinary	interdisciplinary	ADJ
easat-1610	76	7	publications	publication	NOUN
easat-1610	76	8	as	as	ADP
easat-1610	76	9	possible	possible	ADJ
easat-1610	76	10	for	for	ADP
easat-1610	76	11	this	this	DET
easat-1610	76	12	study	study	NOUN
easat-1610	76	13	,	,	PUNCT
easat-1610	76	14	we	we	PRON
easat-1610	76	15	searched	search	VERB
easat-1610	76	16	for	for	ADP
easat-1610	76	17	publications	publication	NOUN
easat-1610	76	18	for	for	ADP
easat-1610	76	19	which	which	PRON
easat-1610	76	20	the	the	DET
easat-1610	76	21	subjects	subject	NOUN
easat-1610	76	22	included	include	VERB
easat-1610	76	23	“	"	PUNCT
easat-1610	76	24	analytical	analytical	ADJ
easat-1610	76	25	crm	crm	NOUN
easat-1610	76	26	”	"	PUNCT
easat-1610	76	27	and	and	CCONJ
easat-1610	76	28	“	"	PUNCT
easat-1610	76	29	china	china	PROPN
easat-1610	76	30	,	,	PUNCT
easat-1610	76	31	”	"	PUNCT
easat-1610	76	32	and	and	CCONJ
easat-1610	76	33	the	the	DET
easat-1610	76	34	time	time	NOUN
easat-1610	76	35	was	be	AUX
easat-1610	76	36	set	set	VERB
easat-1610	76	37	to	to	ADP
easat-1610	76	38	21	21	NUM
easat-1610	76	39	years	year	NOUN
easat-1610	76	40	(	(	PUNCT
easat-1610	76	41	from	from	ADP
easat-1610	76	42	2003/1/1	2003/1/1	NUM
easat-1610	76	43	to	to	ADP
easat-1610	76	44	2023/12/31	2023/12/31	NUM
easat-1610	76	45	)	)	PUNCT
easat-1610	76	46	.	.	PUNCT
easat-1610	77	1	ninety	ninety	NUM
easat-1610	77	2	-	-	PUNCT
easat-1610	77	3	eight	eight	NUM
easat-1610	77	4	studies	study	NOUN
easat-1610	77	5	in	in	ADP
easat-1610	77	6	english	english	PROPN
easat-1610	77	7	were	be	AUX
easat-1610	77	8	eventually	eventually	ADV
easat-1610	77	9	obtained	obtain	VERB
easat-1610	77	10	from	from	ADP
easat-1610	77	11	wos	wos	PROPN
easat-1610	77	12	.	.	PUNCT
easat-1610	78	1	cnki	cnki	PROPN
easat-1610	78	2	was	be	AUX
easat-1610	78	3	applied	apply	VERB
easat-1610	78	4	to	to	ADP
easat-1610	78	5	search	search	NOUN
easat-1610	78	6	studies	study	NOUN
easat-1610	78	7	in	in	ADP
easat-1610	78	8	chinese	chinese	PROPN
easat-1610	78	9	.	.	PUNCT
easat-1610	79	1	after	after	ADP
easat-1610	79	2	searching	search	VERB
easat-1610	79	3	for	for	ADP
easat-1610	79	4	studies	study	NOUN
easat-1610	79	5	with	with	ADP
easat-1610	79	6	“	"	PUNCT
easat-1610	79	7	analytical	analytical	ADJ
easat-1610	79	8	crm	crm	NOUN
easat-1610	79	9	”	"	PUNCT
easat-1610	79	10	(	(	PUNCT
easat-1610	79	11	fenxixing	fenxixe	VERB
easat-1610	79	12	kehu	kehu	PROPN
easat-1610	79	13	guanxi	guanxi	NOUN
easat-1610	79	14	guan	guan	PROPN
easat-1610	79	15	li	li	PROPN
easat-1610	79	16	)	)	PUNCT
easat-1610	79	17	and	and	CCONJ
easat-1610	79	18	“	"	PUNCT
easat-1610	79	19	china	china	PROPN
easat-1610	79	20	”	"	PUNCT
easat-1610	79	21	(	(	PUNCT
easat-1610	79	22	zhongguo	zhongguo	PROPN
easat-1610	79	23	)	)	PUNCT
easat-1610	79	24	as	as	ADP
easat-1610	79	25	the	the	DET
easat-1610	79	26	subjects	subject	NOUN
easat-1610	79	27	,	,	PUNCT
easat-1610	79	28	616	616	NUM
easat-1610	79	29	chinese	chinese	ADJ
easat-1610	79	30	papers	paper	NOUN
easat-1610	79	31	were	be	AUX
easat-1610	79	32	published	publish	VERB
easat-1610	79	33	from	from	ADP
easat-1610	79	34	2003	2003	NUM
easat-1610	79	35	to	to	ADP
easat-1610	79	36	2023	2023	NUM
easat-1610	79	37	.	.	PUNCT
easat-1610	80	1	the	the	DET
easat-1610	80	2	date	date	NOUN
easat-1610	80	3	of	of	ADP
easat-1610	80	4	this	this	DET
easat-1610	80	5	search	search	NOUN
easat-1610	80	6	was	be	AUX
easat-1610	80	7	march	march	PROPN
easat-1610	80	8	5	5	NUM
easat-1610	80	9	,	,	PUNCT
easat-1610	80	10	2024	2024	NUM
easat-1610	80	11	,	,	PUNCT
easat-1610	80	12	and	and	CCONJ
easat-1610	80	13	714	714	NUM
easat-1610	80	14	references	reference	NOUN
easat-1610	80	15	,	,	PUNCT
easat-1610	80	16	as	as	ADP
easat-1610	80	17	the	the	DET
easat-1610	80	18	dataset	dataset	NOUN
easat-1610	80	19	,	,	PUNCT
easat-1610	80	20	were	be	AUX
easat-1610	80	21	used	use	VERB
easat-1610	80	22	to	to	PART
easat-1610	80	23	analyze	analyze	VERB
easat-1610	80	24	further	far	ADV
easat-1610	80	25	.	.	PUNCT
easat-1610	81	1	3.2	3.2	NUM
easat-1610	81	2	.	.	PUNCT
easat-1610	82	1	data	datum	NOUN
easat-1610	82	2	processing	processing	NOUN
easat-1610	82	3	citespace	citespace	NOUN
easat-1610	82	4	is	be	AUX
easat-1610	82	5	an	an	DET
easat-1610	82	6	information	information	NOUN
easat-1610	82	7	visualization	visualization	NOUN
easat-1610	82	8	software	software	NOUN
easat-1610	82	9	developed	develop	VERB
easat-1610	82	10	based	base	VERB
easat-1610	82	11	on	on	ADP
easat-1610	82	12	the	the	DET
easat-1610	82	13	java	java	PROPN
easat-1610	82	14	environment	environment	PROPN
easat-1610	82	15	,	,	PUNCT
easat-1610	82	16	and	and	CCONJ
easat-1610	82	17	its	its	PRON
easat-1610	82	18	primary	primary	ADJ
easat-1610	82	19	use	use	NOUN
easat-1610	82	20	is	be	AUX
easat-1610	82	21	bibliometric	bibliometric	ADJ
easat-1610	82	22	analysis	analysis	NOUN
easat-1610	82	23	,	,	PUNCT
easat-1610	82	24	which	which	PRON
easat-1610	82	25	is	be	AUX
easat-1610	82	26	highly	highly	ADV
easat-1610	82	27	efficient	efficient	ADJ
easat-1610	82	28	for	for	ADP
easat-1610	82	29	identifying	identify	VERB
easat-1610	82	30	overall	overall	ADJ
easat-1610	82	31	trends	trend	NOUN
easat-1610	82	32	in	in	ADP
easat-1610	82	33	the	the	DET
easat-1610	82	34	field	field	NOUN
easat-1610	82	35	,	,	PUNCT
easat-1610	82	36	such	such	ADJ
easat-1610	82	37	as	as	ADP
easat-1610	82	38	seminal	seminal	ADJ
easat-1610	82	39	literature	literature	NOUN
easat-1610	82	40	,	,	PUNCT
easat-1610	82	41	critical	critical	ADJ
easat-1610	82	42	literature	literature	NOUN
easat-1610	82	43	,	,	PUNCT
easat-1610	82	44	and	and	CCONJ
easat-1610	82	45	mainstream	mainstream	ADJ
easat-1610	82	46	topics	topic	NOUN
easat-1610	82	47	(	(	PUNCT
easat-1610	82	48	chen	chen	PROPN
easat-1610	82	49	,	,	PUNCT
easat-1610	82	50	2006	2006	NUM
easat-1610	82	51	)	)	PUNCT
easat-1610	82	52	.	.	PUNCT
easat-1610	83	1	based	base	VERB
easat-1610	83	2	on	on	ADP
easat-1610	83	3	the	the	DET
easat-1610	83	4	analysis	analysis	NOUN
easat-1610	83	5	of	of	ADP
easat-1610	83	6	keyword	keyword	NOUN
easat-1610	83	7	frequency	frequency	NOUN
easat-1610	83	8	,	,	PUNCT
easat-1610	83	9	linkage	linkage	NOUN
easat-1610	83	10	strength	strength	NOUN
easat-1610	83	11	,	,	PUNCT
easat-1610	83	12	and	and	CCONJ
easat-1610	83	13	literature	literature	NOUN
easat-1610	83	14	co	co	NOUN
easat-1610	83	15	-	-	NOUN
easat-1610	83	16	citation	citation	NOUN
easat-1610	83	17	,	,	PUNCT
easat-1610	83	18	citespace	citespace	NOUN
easat-1610	83	19	visualizes	visualize	VERB
easat-1610	83	20	the	the	DET
easat-1610	83	21	evolution	evolution	NOUN
easat-1610	83	22	of	of	ADP
easat-1610	83	23	research	research	NOUN
easat-1610	83	24	topics	topic	NOUN
easat-1610	83	25	in	in	ADP
easat-1610	83	26	different	different	ADJ
easat-1610	83	27	periods	period	NOUN
easat-1610	83	28	and	and	CCONJ
easat-1610	83	29	serves	serve	VERB
easat-1610	83	30	as	as	ADP
easat-1610	83	31	the	the	DET
easat-1610	83	32	primary	primary	ADJ
easat-1610	83	33	basis	basis	NOUN
easat-1610	83	34	for	for	ADP
easat-1610	83	35	sorting	sort	VERB
easat-1610	83	36	out	out	ADP
easat-1610	83	37	the	the	DET
easat-1610	83	38	basic	basic	ADJ
easat-1610	83	39	knowledge	knowledge	NOUN
easat-1610	83	40	and	and	CCONJ
easat-1610	83	41	research	research	NOUN
easat-1610	83	42	characteristics	characteristic	NOUN
easat-1610	83	43	and	and	CCONJ
easat-1610	83	44	detecting	detect	VERB
easat-1610	83	45	the	the	DET
easat-1610	83	46	frontier	frontier	NOUN
easat-1610	83	47	and	and	CCONJ
easat-1610	83	48	development	development	NOUN
easat-1610	83	49	trends	trend	NOUN
easat-1610	83	50	of	of	ADP
easat-1610	83	51	the	the	DET
easat-1610	83	52	discipline	discipline	NOUN
easat-1610	83	53	.	.	PUNCT
easat-1610	84	1	the	the	DET
easat-1610	84	2	data	datum	NOUN
easat-1610	84	3	on	on	ADP
easat-1610	84	4	literature	literature	NOUN
easat-1610	84	5	from	from	ADP
easat-1610	84	6	cnki	cnki	PROPN
easat-1610	84	7	and	and	CCONJ
easat-1610	84	8	wos	wos	X
easat-1610	84	9	were	be	AUX
easat-1610	84	10	preprocessed	preprocesse	VERB
easat-1610	84	11	using	use	VERB
easat-1610	84	12	the	the	DET
easat-1610	84	13	integrated	integrate	VERB
easat-1610	84	14	citespace	citespace	NOUN
easat-1610	84	15	data	datum	NOUN
easat-1610	84	16	converter	converter	NOUN
easat-1610	84	17	before	before	ADP
easat-1610	84	18	mapping	mapping	NOUN
easat-1610	84	19	because	because	SCONJ
easat-1610	84	20	it	it	PRON
easat-1610	84	21	uses	use	VERB
easat-1610	84	22	the	the	DET
easat-1610	84	23	wos	wos	X
easat-1610	84	24	textual	textual	ADJ
easat-1610	84	25	data	datum	NOUN
easat-1610	84	26	format	format	NOUN
easat-1610	84	27	.	.	PUNCT
easat-1610	85	1	to	to	PART
easat-1610	85	2	guarantee	guarantee	VERB
easat-1610	85	3	precise	precise	ADJ
easat-1610	85	4	outcomes	outcome	NOUN
easat-1610	85	5	,	,	PUNCT
easat-1610	85	6	duplicates	duplicate	NOUN
easat-1610	85	7	were	be	AUX
easat-1610	85	8	eliminated	eliminate	VERB
easat-1610	85	9	from	from	ADP
easat-1610	85	10	the	the	DET
easat-1610	85	11	wos	wos	NOUN
easat-1610	85	12	and	and	CCONJ
easat-1610	85	13	cnki	cnki	ADJ
easat-1610	85	14	data	datum	NOUN
easat-1610	85	15	by	by	ADP
easat-1610	85	16	screening	screen	VERB
easat-1610	85	17	them	they	PRON
easat-1610	85	18	after	after	ADP
easat-1610	85	19	format	format	NOUN
easat-1610	85	20	conversion	conversion	NOUN
easat-1610	85	21	.	.	PUNCT
easat-1610	86	1	citespace	citespace	PROPN
easat-1610	86	2	5.2.r4	5.2.r4	PROPN
easat-1610	86	3	,	,	PUNCT
easat-1610	86	4	a	a	DET
easat-1610	86	5	bibliometric	bibliometric	ADJ
easat-1610	86	6	tool	tool	NOUN
easat-1610	86	7	developed	develop	VERB
easat-1610	86	8	by	by	ADP
easat-1610	86	9	prof	prof	NOUN
easat-1610	86	10	.	.	PUNCT
easat-1610	87	1	chaomei	chaomei	PROPN
easat-1610	87	2	chen	chen	PROPN
easat-1610	87	3	,	,	PUNCT
easat-1610	87	4	was	be	AUX
easat-1610	87	5	created	create	VERB
easat-1610	87	6	with	with	ADP
easat-1610	87	7	scientometrics	scientometric	NOUN
easat-1610	87	8	and	and	CCONJ
easat-1610	87	9	knowledge	knowledge	NOUN
easat-1610	87	10	visualization	visualization	NOUN
easat-1610	87	11	in	in	ADP
easat-1610	87	12	mind	mind	NOUN
easat-1610	87	13	.	.	PUNCT
easat-1610	88	1	its	its	PRON
easat-1610	88	2	primary	primary	ADJ
easat-1610	88	3	function	function	NOUN
easat-1610	88	4	is	be	AUX
easat-1610	88	5	identifying	identify	VERB
easat-1610	88	6	potentially	potentially	ADV
easat-1610	88	7	helpful	helpful	ADJ
easat-1610	88	8	knowledge	knowledge	NOUN
easat-1610	88	9	in	in	ADP
easat-1610	88	10	scientific	scientific	ADJ
easat-1610	88	11	publications	publication	NOUN
easat-1610	88	12	(	(	PUNCT
easat-1610	88	13	chen	chen	PROPN
easat-1610	88	14	,	,	PUNCT
easat-1610	88	15	2016	2016	NUM
easat-1610	88	16	)	)	PUNCT
easat-1610	88	17	.	.	PUNCT
easat-1610	89	1	with	with	ADP
easat-1610	89	2	this	this	DET
easat-1610	89	3	program	program	NOUN
easat-1610	89	4	,	,	PUNCT
easat-1610	89	5	scholars	scholar	NOUN
easat-1610	89	6	can	can	AUX
easat-1610	89	7	find	find	VERB
easat-1610	89	8	classic	classic	ADJ
easat-1610	89	9	literature	literature	NOUN
easat-1610	89	10	in	in	ADP
easat-1610	89	11	the	the	DET
easat-1610	89	12	field	field	NOUN
easat-1610	89	13	,	,	PUNCT
easat-1610	89	14	comprehend	comprehend	VERB
easat-1610	89	15	the	the	DET
easat-1610	89	16	fundamentals	fundamental	NOUN
easat-1610	89	17	of	of	ADP
easat-1610	89	18	the	the	DET
easat-1610	89	19	subject	subject	NOUN
easat-1610	89	20	,	,	PUNCT
easat-1610	89	21	identify	identify	VERB
easat-1610	89	22	research	research	NOUN
easat-1610	89	23	horizons	horizon	NOUN
easat-1610	89	24	,	,	PUNCT
easat-1610	89	25	and	and	CCONJ
easat-1610	89	26	make	make	VERB
easat-1610	89	27	sense	sense	NOUN
easat-1610	89	28	of	of	ADP
easat-1610	89	29	the	the	DET
easat-1610	89	30	context	context	NOUN
easat-1610	89	31	in	in	ADP
easat-1610	89	32	which	which	PRON
easat-1610	89	33	the	the	DET
easat-1610	89	34	field	field	NOUN
easat-1610	89	35	has	have	AUX
easat-1610	89	36	evolved	evolve	VERB
easat-1610	89	37	.	.	PUNCT
easat-1610	90	1	the	the	DET
easat-1610	90	2	three	three	NUM
easat-1610	90	3	notions	notion	NOUN
easat-1610	90	4	developed	develop	VERB
easat-1610	90	5	within	within	ADP
easat-1610	90	6	the	the	DET
easat-1610	90	7	framework	framework	NOUN
easat-1610	90	8	of	of	ADP
easat-1610	90	9	this	this	DET
easat-1610	90	10	mapping	mapping	NOUN
easat-1610	90	11	function	function	NOUN
easat-1610	90	12	concept	concept	NOUN
easat-1610	90	13	are	be	AUX
easat-1610	90	14	crucial	crucial	ADJ
easat-1610	90	15	to	to	ADP
easat-1610	90	16	resolving	resolve	VERB
easat-1610	90	17	the	the	DET
easat-1610	90	18	following	follow	VERB
easat-1610	90	19	three	three	NUM
easat-1610	90	20	issues	issue	NOUN
easat-1610	90	21	because	because	SCONJ
easat-1610	90	22	citespace	citespace	NOUN
easat-1610	90	23	converts	convert	VERB
easat-1610	90	24	research	research	NOUN
easat-1610	90	25	domain	domain	NOUN
easat-1610	90	26	concepts	concept	NOUN
easat-1610	90	27	into	into	ADP
easat-1610	90	28	mapping	mapping	NOUN
easat-1610	90	29	functions	function	NOUN
easat-1610	90	30	between	between	ADP
easat-1610	90	31	research	research	NOUN
easat-1610	90	32	frontiers	frontier	NOUN
easat-1610	90	33	and	and	CCONJ
easat-1610	90	34	intellectual	intellectual	ADJ
easat-1610	90	35	bases	basis	NOUN
easat-1610	90	36	:	:	PUNCT
easat-1610	90	37	determine	determine	VERB
easat-1610	90	38	the	the	DET
easat-1610	90	39	character	character	NOUN
easat-1610	90	40	of	of	ADP
easat-1610	90	41	the	the	DET
easat-1610	90	42	research	research	NOUN
easat-1610	90	43	frontier	frontier	NOUN
easat-1610	90	44	(	(	PUNCT
easat-1610	90	45	a	a	NOUN
easat-1610	90	46	)	)	PUNCT
easat-1610	90	47	,	,	PUNCT
easat-1610	90	48	annotate	annotate	VERB
easat-1610	90	49	the	the	DET
easat-1610	90	50	topic	topic	NOUN
easat-1610	90	51	of	of	ADP
easat-1610	90	52	study	study	NOUN
easat-1610	90	53	(	(	PUNCT
easat-1610	90	54	b	b	NOUN
easat-1610	90	55	)	)	PUNCT
easat-1610	90	56	,	,	PUNCT
easat-1610	90	57	and	and	CCONJ
easat-1610	90	58	recognize	recognize	VERB
easat-1610	90	59	emerging	emerge	VERB
easat-1610	90	60	patterns	pattern	NOUN
easat-1610	90	61	and	and	CCONJ
easat-1610	90	62	changes	change	NOUN
easat-1610	90	63	over	over	ADP
easat-1610	90	64	time	time	NOUN
easat-1610	90	65	(	(	PUNCT
easat-1610	90	66	c	c	NOUN
easat-1610	90	67	)	)	PUNCT
easat-1610	90	68	.	.	PUNCT
easat-1610	91	1	researchers	researcher	NOUN
easat-1610	91	2	have	have	AUX
easat-1610	91	3	used	use	VERB
easat-1610	91	4	citespace	citespace	NOUN
easat-1610	91	5	in	in	ADP
easat-1610	91	6	over	over	ADP
easat-1610	91	7	100	100	NUM
easat-1610	91	8	countries	country	NOUN
easat-1610	91	9	,	,	PUNCT
easat-1610	91	10	and	and	CCONJ
easat-1610	91	11	over	over	ADP
easat-1610	91	12	15,000	15,000	NUM
easat-1610	91	13	papers	paper	NOUN
easat-1610	91	14	have	have	AUX
easat-1610	91	15	been	be	AUX
easat-1610	91	16	published	publish	VERB
easat-1610	91	17	using	use	VERB
easat-1610	91	18	citespace	citespace	NOUN
easat-1610	91	19	(	(	PUNCT
easat-1610	91	20	ding	ding	NOUN
easat-1610	91	21	&	&	CCONJ
easat-1610	91	22	yang	yang	PROPN
easat-1610	91	23	,	,	PUNCT
easat-1610	91	24	2022	2022	NUM
easat-1610	91	25	)	)	PUNCT
easat-1610	91	26	.	.	PUNCT
easat-1610	92	1	3.3	3.3	NUM
easat-1610	92	2	.	.	PUNCT
easat-1610	92	3	methodology	methodology	NOUN
easat-1610	92	4	the	the	DET
easat-1610	92	5	dataset	dataset	NOUN
easat-1610	92	6	was	be	AUX
easat-1610	92	7	then	then	ADV
easat-1610	92	8	thoroughly	thoroughly	ADV
easat-1610	92	9	examined	examine	VERB
easat-1610	92	10	,	,	PUNCT
easat-1610	92	11	covering	cover	VERB
easat-1610	92	12	various	various	ADJ
easat-1610	92	13	topics	topic	NOUN
easat-1610	92	14	such	such	ADJ
easat-1610	92	15	as	as	ADP
easat-1610	92	16	subject	subject	NOUN
easat-1610	92	17	and	and	CCONJ
easat-1610	92	18	country	country	NOUN
easat-1610	92	19	distribution	distribution	NOUN
easat-1610	92	20	,	,	PUNCT
easat-1610	92	21	co	co	NOUN
easat-1610	92	22	-	-	NOUN
easat-1610	92	23	occurrence	occurrence	NOUN
easat-1610	92	24	of	of	ADP
easat-1610	92	25	keywords	keyword	NOUN
easat-1610	92	26	,	,	PUNCT
easat-1610	92	27	prominent	prominent	ADJ
easat-1610	92	28	research	research	NOUN
easat-1610	92	29	institutes	institute	NOUN
easat-1610	92	30	and	and	CCONJ
easat-1610	92	31	their	their	PRON
easat-1610	92	32	collaboration	collaboration	NOUN
easat-1610	92	33	,	,	PUNCT
easat-1610	92	34	and	and	CCONJ
easat-1610	92	35	the	the	DET
easat-1610	92	36	dataset	dataset	NOUN
easat-1610	92	37	's	's	PART
easat-1610	92	38	annual	annual	ADJ
easat-1610	92	39	distribution	distribution	NOUN
easat-1610	92	40	.	.	PUNCT
easat-1610	93	1	the	the	DET
easat-1610	93	2	annual	annual	ADJ
easat-1610	93	3	distribution	distribution	NOUN
easat-1610	93	4	helps	help	VERB
easat-1610	93	5	track	track	VERB
easat-1610	93	6	the	the	DET
easat-1610	93	7	evolution	evolution	NOUN
easat-1610	93	8	of	of	ADP
easat-1610	93	9	a	a	DET
easat-1610	93	10	field	field	NOUN
easat-1610	93	11	or	or	CCONJ
easat-1610	93	12	subject	subject	NOUN
easat-1610	93	13	.	.	PUNCT
easat-1610	94	1	from	from	ADP
easat-1610	94	2	an	an	DET
easat-1610	94	3	intermediate	intermediate	ADJ
easat-1610	94	4	level	level	NOUN
easat-1610	94	5	,	,	PUNCT
easat-1610	94	6	analyzing	analyze	VERB
easat-1610	94	7	the	the	DET
easat-1610	94	8	major	major	ADJ
easat-1610	94	9	research	research	NOUN
easat-1610	94	10	institutions	institution	NOUN
easat-1610	94	11	and	and	CCONJ
easat-1610	94	12	their	their	PRON
easat-1610	94	13	collaboration	collaboration	NOUN
easat-1610	94	14	can	can	AUX
easat-1610	94	15	provide	provide	VERB
easat-1610	94	16	insight	insight	NOUN
easat-1610	94	17	into	into	ADP
easat-1610	94	18	the	the	DET
easat-1610	94	19	distribution	distribution	NOUN
easat-1610	94	20	of	of	ADP
easat-1610	94	21	research	research	NOUN
easat-1610	94	22	strengths	strength	NOUN
easat-1610	94	23	in	in	ADP
easat-1610	94	24	chinese	chinese	ADJ
easat-1610	94	25	analytical	analytical	ADJ
easat-1610	94	26	crm	crm	PROPN
easat-1610	94	27	.	.	PUNCT
easat-1610	95	1	critical	critical	ADJ
easat-1610	95	2	subjects	subject	NOUN
easat-1610	95	3	in	in	ADP
easat-1610	95	4	publications	publication	NOUN
easat-1610	95	5	,	,	PUNCT
easat-1610	95	6	keywords	keyword	NOUN
easat-1610	95	7	,	,	PUNCT
easat-1610	95	8	and	and	CCONJ
easat-1610	95	9	frontier	frontier	NOUN
easat-1610	95	10	knowledge	knowledge	NOUN
easat-1610	95	11	of	of	ADP
easat-1610	95	12	the	the	DET
easat-1610	95	13	discipline	discipline	NOUN
easat-1610	95	14	as	as	ADP
easat-1610	95	15	a	a	DET
easat-1610	95	16	whole	whole	NOUN
easat-1610	95	17	can	can	AUX
easat-1610	95	18	be	be	AUX
easat-1610	95	19	found	find	VERB
easat-1610	95	20	by	by	ADP
easat-1610	95	21	keyword	keyword	NOUN
easat-1610	95	22	analysis	analysis	NOUN
easat-1610	95	23	(	(	PUNCT
easat-1610	95	24	zhao	zhao	PROPN
easat-1610	95	25	&	&	CCONJ
easat-1610	95	26	xu	xu	PROPN
easat-1610	95	27	,	,	PUNCT
easat-1610	95	28	2010	2010	NUM
easat-1610	95	29	)	)	PUNCT
easat-1610	95	30	.	.	PUNCT
easat-1610	96	1	citespace	citespace	NOUN
easat-1610	96	2	can	can	AUX
easat-1610	96	3	also	also	ADV
easat-1610	96	4	generate	generate	VERB
easat-1610	96	5	cluster	cluster	NOUN
easat-1610	96	6	analysis	analysis	NOUN
easat-1610	96	7	,	,	PUNCT
easat-1610	96	8	regarded	regard	VERB
easat-1610	96	9	as	as	ADP
easat-1610	96	10	the	the	DET
easat-1610	96	11	most	most	ADV
easat-1610	96	12	commonly	commonly	ADV
easat-1610	96	13	used	use	VERB
easat-1610	96	14	technique	technique	NOUN
easat-1610	96	15	in	in	ADP
easat-1610	96	16	bibliometric	bibliometric	ADJ
easat-1610	96	17	analysis	analysis	NOUN
easat-1610	96	18	(	(	PUNCT
easat-1610	96	19	hair	hair	NOUN
easat-1610	96	20	et	et	PROPN
easat-1610	96	21	al	al	PROPN
easat-1610	96	22	.	.	PROPN
easat-1610	96	23	,	,	PUNCT
easat-1610	96	24	1998	1998	NUM
easat-1610	96	25	)	)	PUNCT
easat-1610	96	26	.	.	PUNCT
easat-1610	97	1	according	accord	VERB
easat-1610	97	2	to	to	ADP
easat-1610	97	3	van	van	PROPN
easat-1610	97	4	eck	eck	PROPN
easat-1610	97	5	and	and	CCONJ
easat-1610	97	6	waltman	waltman	PROPN
easat-1610	97	7	(	(	PUNCT
easat-1610	97	8	2017	2017	NUM
easat-1610	97	9	)	)	PUNCT
easat-1610	97	10	,	,	PUNCT
easat-1610	97	11	cluster	cluster	NOUN
easat-1610	97	12	analysis	analysis	NOUN
easat-1610	97	13	is	be	AUX
easat-1610	97	14	typically	typically	ADV
easat-1610	97	15	used	use	VERB
easat-1610	97	16	to	to	PART
easat-1610	97	17	examine	examine	VERB
easat-1610	97	18	how	how	SCONJ
easat-1610	97	19	similar	similar	ADJ
easat-1610	97	20	relevant	relevant	ADJ
easat-1610	97	21	papers	paper	NOUN
easat-1610	97	22	and	and	CCONJ
easat-1610	97	23	emerging	emerge	VERB
easat-1610	97	24	topics	topic	NOUN
easat-1610	97	25	are	be	AUX
easat-1610	97	26	.	.	PUNCT
easat-1610	98	1	for	for	ADP
easat-1610	98	2	example	example	NOUN
easat-1610	98	3	,	,	PUNCT
easat-1610	98	4	a	a	DET
easat-1610	98	5	document	document	NOUN
easat-1610	98	6	co	co	NOUN
easat-1610	98	7	-	-	NOUN
easat-1610	98	8	citation	citation	NOUN
easat-1610	98	9	cluster	cluster	NOUN
easat-1610	98	10	shows	show	VERB
easat-1610	98	11	the	the	DET
easat-1610	98	12	clusters	cluster	NOUN
easat-1610	98	13	'	'	PART
easat-1610	98	14	structure	structure	NOUN
easat-1610	98	15	for	for	ADP
easat-1610	98	16	cited	cite	VERB
easat-1610	98	17	papers	paper	NOUN
easat-1610	98	18	and	and	CCONJ
easat-1610	98	19	the	the	DET
easat-1610	98	20	relationships	relationship	NOUN
easat-1610	98	21	among	among	ADP
easat-1610	98	22	them	they	PRON
easat-1610	98	23	.	.	PUNCT
easat-1610	99	1	citespace	citespace	NOUN
easat-1610	99	2	automatically	automatically	ADV
easat-1610	99	3	extracts	extract	VERB
easat-1610	99	4	the	the	DET
easat-1610	99	5	names	name	NOUN
easat-1610	99	6	of	of	ADP
easat-1610	99	7	clusters	cluster	NOUN
easat-1610	99	8	from	from	ADP
easat-1610	99	9	the	the	DET
easat-1610	99	10	information	information	NOUN
easat-1610	99	11	input	input	NOUN
easat-1610	99	12	,	,	PUNCT
easat-1610	99	13	including	include	VERB
easat-1610	99	14	the	the	DET
easat-1610	99	15	title	title	NOUN
easat-1610	99	16	and	and	CCONJ
easat-1610	99	17	keywords	keyword	NOUN
easat-1610	99	18	(	(	PUNCT
easat-1610	99	19	zhu	zhu	PROPN
easat-1610	99	20	&	&	CCONJ
easat-1610	99	21	hua	hua	PROPN
easat-1610	99	22	,	,	PUNCT
easat-1610	99	23	2017	2017	NUM
easat-1610	99	24	)	)	PUNCT
easat-1610	99	25	.	.	PUNCT
easat-1610	100	1	this	this	DET
easat-1610	100	2	study	study	NOUN
easat-1610	100	3	used	use	VERB
easat-1610	100	4	the	the	DET
easat-1610	100	5	log	log	NOUN
easat-1610	100	6	-	-	PUNCT
easat-1610	100	7	likelihood	likelihood	NOUN
easat-1610	100	8	rate	rate	NOUN
easat-1610	100	9	(	(	PUNCT
easat-1610	100	10	llr	llr	NOUN
easat-1610	100	11	)	)	PUNCT
easat-1610	100	12	because	because	SCONJ
easat-1610	100	13	it	it	PRON
easat-1610	100	14	produces	produce	VERB
easat-1610	100	15	the	the	DET
easat-1610	100	16	best	good	ADJ
easat-1610	100	17	results	result	NOUN
easat-1610	100	18	in	in	ADP
easat-1610	100	19	terms	term	NOUN
easat-1610	100	20	of	of	ADP
easat-1610	100	21	coverage	coverage	NOUN
easat-1610	100	22	and	and	CCONJ
easat-1610	100	23	uniqueness	uniqueness	NOUN
easat-1610	100	24	(	(	PUNCT
easat-1610	100	25	chen	chen	PROPN
easat-1610	100	26	,	,	PUNCT
easat-1610	100	27	2006	2006	NUM
easat-1610	100	28	)	)	PUNCT
easat-1610	100	29	.	.	PUNCT
easat-1610	101	1	to	to	PART
easat-1610	101	2	determine	determine	VERB
easat-1610	101	3	the	the	DET
easat-1610	101	4	beginnings	beginning	NOUN
easat-1610	101	5	,	,	PUNCT
easat-1610	101	6	progression	progression	NOUN
easat-1610	101	7	,	,	PUNCT
easat-1610	101	8	and	and	CCONJ
easat-1610	101	9	present	present	ADJ
easat-1610	101	10	state	state	NOUN
easat-1610	101	11	of	of	ADP
easat-1610	101	12	chinese	chinese	PROPN
easat-1610	101	13	analytical	analytical	PROPN
easat-1610	101	14	crm	crm	PROPN
easat-1610	101	15	research	research	NOUN
easat-1610	101	16	,	,	PUNCT
easat-1610	101	17	we	we	PRON
easat-1610	101	18	also	also	ADV
easat-1610	101	19	carried	carry	VERB
easat-1610	101	20	out	out	ADP
easat-1610	101	21	a	a	DET
easat-1610	101	22	timeline	timeline	NOUN
easat-1610	101	23	study	study	NOUN
easat-1610	101	24	using	use	VERB
easat-1610	101	25	citespace	citespace	NOUN
easat-1610	101	26	.	.	PUNCT
easat-1610	102	1	the	the	DET
easat-1610	102	2	clusters	cluster	NOUN
easat-1610	102	3	are	be	AUX
easat-1610	102	4	arranged	arrange	VERB
easat-1610	102	5	on	on	ADP
easat-1610	102	6	a	a	DET
easat-1610	102	7	horizontal	horizontal	ADJ
easat-1610	102	8	timeline	timeline	NOUN
easat-1610	102	9	in	in	ADP
easat-1610	102	10	the	the	DET
easat-1610	102	11	timeline	timeline	NOUN
easat-1610	102	12	view	view	NOUN
easat-1610	102	13	,	,	PUNCT
easat-1610	102	14	1826	1826	NUM
easat-1610	102	15	edelweiss	edelweiss	PROPN
easat-1610	102	16	applied	apply	VERB
easat-1610	102	17	science	science	NOUN
easat-1610	102	18	and	and	CCONJ
easat-1610	102	19	technology	technology	NOUN
easat-1610	102	20	issn	issn	PROPN
easat-1610	102	21	:	:	PUNCT
easat-1610	102	22	2576	2576	NUM
easat-1610	102	23	-	-	SYM
easat-1610	102	24	8484	8484	NUM
easat-1610	102	25	vol	vol	NOUN
easat-1610	102	26	.	.	PROPN
easat-1610	102	27	8	8	NUM
easat-1610	102	28	,	,	PUNCT
easat-1610	102	29	no	no	INTJ
easat-1610	102	30	.	.	NOUN
easat-1610	102	31	4	4	NUM
easat-1610	102	32	:	:	PUNCT
easat-1610	102	33	1822	1822	NUM
easat-1610	102	34	-	-	SYM
easat-1610	102	35	1840	1840	NUM
easat-1610	102	36	,	,	PUNCT
easat-1610	102	37	2024	2024	NUM
easat-1610	102	38	doi	doi	NOUN
easat-1610	102	39	:	:	PUNCT
easat-1610	102	40	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	102	41	©	©	PROPN
easat-1610	102	42	2024	2024	NUM
easat-1610	102	43	by	by	ADP
easat-1610	102	44	the	the	DET
easat-1610	102	45	authors	author	NOUN
easat-1610	102	46	;	;	PUNCT
easat-1610	102	47	licensee	licensee	PROPN
easat-1610	102	48	learning	learn	VERB
easat-1610	102	49	gate	gate	NOUN
easat-1610	102	50	making	make	VERB
easat-1610	102	51	it	it	PRON
easat-1610	102	52	easy	easy	ADJ
easat-1610	102	53	to	to	PART
easat-1610	102	54	see	see	VERB
easat-1610	102	55	how	how	SCONJ
easat-1610	102	56	they	they	PRON
easat-1610	102	57	have	have	AUX
easat-1610	102	58	changed	change	VERB
easat-1610	102	59	over	over	ADP
easat-1610	102	60	time	time	NOUN
easat-1610	102	61	.	.	PUNCT
easat-1610	103	1	this	this	PRON
easat-1610	103	2	can	can	AUX
easat-1610	103	3	assist	assist	VERB
easat-1610	103	4	academics	academic	NOUN
easat-1610	103	5	in	in	ADP
easat-1610	103	6	recognizing	recognize	VERB
easat-1610	103	7	new	new	ADJ
easat-1610	103	8	trends	trend	NOUN
easat-1610	103	9	.	.	PUNCT
easat-1610	104	1	the	the	DET
easat-1610	104	2	temporal	temporal	ADJ
easat-1610	104	3	patterns	pattern	NOUN
easat-1610	104	4	of	of	ADP
easat-1610	104	5	the	the	DET
easat-1610	104	6	results	result	NOUN
easat-1610	104	7	,	,	PUNCT
easat-1610	104	8	which	which	PRON
easat-1610	104	9	consist	consist	VERB
easat-1610	104	10	of	of	ADP
easat-1610	104	11	a	a	DET
easat-1610	104	12	sequence	sequence	NOUN
easat-1610	104	13	of	of	ADP
easat-1610	104	14	vertical	vertical	ADJ
easat-1610	104	15	strips	strip	NOUN
easat-1610	104	16	sorted	sort	VERB
easat-1610	104	17	chronologically	chronologically	ADV
easat-1610	104	18	from	from	ADP
easat-1610	104	19	left	left	ADJ
easat-1610	104	20	to	to	ADP
easat-1610	104	21	right	right	NOUN
easat-1610	104	22	,	,	PUNCT
easat-1610	104	23	are	be	AUX
easat-1610	104	24	displayed	display	VERB
easat-1610	104	25	using	use	VERB
easat-1610	104	26	the	the	DET
easat-1610	104	27	time	time	NOUN
easat-1610	104	28	zone	zone	NOUN
easat-1610	104	29	view	view	NOUN
easat-1610	104	30	(	(	PUNCT
easat-1610	104	31	chen	chen	PROPN
easat-1610	104	32	,	,	PUNCT
easat-1610	104	33	2006	2006	NUM
easat-1610	104	34	)	)	PUNCT
easat-1610	104	35	.	.	PUNCT
easat-1610	105	1	citespace	citespace	PROPN
easat-1610	105	2	's	's	PART
easat-1610	105	3	time	time	NOUN
easat-1610	105	4	barrier	barrier	NOUN
easat-1610	105	5	is	be	AUX
easat-1610	105	6	set	set	VERB
easat-1610	105	7	between	between	ADP
easat-1610	105	8	2003	2003	NUM
easat-1610	105	9	and	and	CCONJ
easat-1610	105	10	2023	2023	NUM
easat-1610	105	11	,	,	PUNCT
easat-1610	105	12	with	with	ADP
easat-1610	105	13	a	a	DET
easat-1610	105	14	time	time	NOUN
easat-1610	105	15	slice	slice	NOUN
easat-1610	105	16	of	of	ADP
easat-1610	105	17	two	two	NUM
easat-1610	105	18	years	year	NOUN
easat-1610	105	19	.	.	PUNCT
easat-1610	106	1	the	the	DET
easat-1610	106	2	pruning	pruning	NOUN
easat-1610	106	3	was	be	AUX
easat-1610	106	4	set	set	VERB
easat-1610	106	5	as	as	ADP
easat-1610	106	6	“	"	PUNCT
easat-1610	106	7	pruning	prune	VERB
easat-1610	106	8	the	the	DET
easat-1610	106	9	merged	merged	ADJ
easat-1610	106	10	network	network	NOUN
easat-1610	106	11	”	"	PUNCT
easat-1610	106	12	and	and	CCONJ
easat-1610	106	13	“	"	PUNCT
easat-1610	106	14	pathfinder	pathfinder	NOUN
easat-1610	106	15	.	.	PUNCT
easat-1610	106	16	”	"	PUNCT
easat-1610	107	1	terms	term	NOUN
easat-1610	107	2	sources	source	NOUN
easat-1610	107	3	were	be	AUX
easat-1610	107	4	title	title	NOUN
easat-1610	107	5	,	,	PUNCT
easat-1610	107	6	abstract	abstract	ADJ
easat-1610	107	7	,	,	PUNCT
easat-1610	107	8	author	author	NOUN
easat-1610	107	9	keywords	keyword	NOUN
easat-1610	107	10	(	(	PUNCT
easat-1610	107	11	de	de	ADJ
easat-1610	107	12	)	)	PUNCT
easat-1610	107	13	,	,	PUNCT
easat-1610	107	14	and	and	CCONJ
easat-1610	107	15	keywords	keyword	NOUN
easat-1610	107	16	plus	plus	CCONJ
easat-1610	107	17	(	(	PUNCT
easat-1610	107	18	i	i	PROPN
easat-1610	107	19	d	d	PROPN
easat-1610	107	20	)	)	PUNCT
easat-1610	107	21	.	.	PUNCT
easat-1610	108	1	node	node	ADJ
easat-1610	108	2	types	type	NOUN
easat-1610	108	3	such	such	ADJ
easat-1610	108	4	as	as	ADP
easat-1610	108	5	keywords	keyword	NOUN
easat-1610	108	6	and	and	CCONJ
easat-1610	108	7	institutions	institution	NOUN
easat-1610	108	8	were	be	AUX
easat-1610	108	9	set	set	VERB
easat-1610	108	10	for	for	ADP
easat-1610	108	11	the	the	DET
easat-1610	108	12	analysis	analysis	NOUN
easat-1610	108	13	.	.	PUNCT
easat-1610	109	1	to	to	PART
easat-1610	109	2	guarantee	guarantee	VERB
easat-1610	109	3	the	the	DET
easat-1610	109	4	map	map	NOUN
easat-1610	109	5	was	be	AUX
easat-1610	109	6	clear	clear	ADJ
easat-1610	109	7	,	,	PUNCT
easat-1610	109	8	data	datum	NOUN
easat-1610	109	9	from	from	ADP
easat-1610	109	10	the	the	DET
easat-1610	109	11	ten	ten	NUM
easat-1610	109	12	nodes	node	NOUN
easat-1610	109	13	that	that	PRON
easat-1610	109	14	appeared	appear	VERB
easat-1610	109	15	the	the	DET
easat-1610	109	16	most	most	ADV
easat-1610	109	17	frequently	frequently	ADV
easat-1610	109	18	each	each	DET
easat-1610	109	19	time	time	NOUN
easat-1610	109	20	were	be	AUX
easat-1610	109	21	filtered	filter	VERB
easat-1610	109	22	to	to	PART
easat-1610	109	23	eliminate	eliminate	VERB
easat-1610	109	24	unnecessary	unnecessary	ADJ
easat-1610	109	25	information	information	NOUN
easat-1610	109	26	.	.	PUNCT
easat-1610	110	1	the	the	DET
easat-1610	110	2	institution	institution	NOUN
easat-1610	110	3	,	,	PUNCT
easat-1610	110	4	keyword	keyword	NOUN
easat-1610	110	5	,	,	PUNCT
easat-1610	110	6	category	category	NOUN
easat-1610	110	7	,	,	PUNCT
easat-1610	110	8	and	and	CCONJ
easat-1610	110	9	nation	nation	NOUN
easat-1610	110	10	were	be	AUX
easat-1610	110	11	sequentially	sequentially	ADV
easat-1610	110	12	chosen	choose	VERB
easat-1610	110	13	in	in	ADP
easat-1610	110	14	the	the	DET
easat-1610	110	15	object	object	NOUN
easat-1610	110	16	analysis	analysis	NOUN
easat-1610	110	17	function	function	NOUN
easat-1610	110	18	panel	panel	NOUN
easat-1610	110	19	as	as	ADP
easat-1610	110	20	clustering	cluster	VERB
easat-1610	110	21	bases	basis	NOUN
easat-1610	110	22	after	after	ADP
easat-1610	110	23	finishing	finish	VERB
easat-1610	110	24	the	the	DET
easat-1610	110	25	threshold	threshold	NOUN
easat-1610	110	26	configuration	configuration	NOUN
easat-1610	110	27	.	.	PUNCT
easat-1610	111	1	citespace	citespace	NOUN
easat-1610	111	2	's	's	PART
easat-1610	111	3	automatic	automatic	ADJ
easat-1610	111	4	clustering	clustering	NOUN
easat-1610	111	5	function	function	NOUN
easat-1610	111	6	was	be	AUX
easat-1610	111	7	then	then	ADV
easat-1610	111	8	utilized	utilize	VERB
easat-1610	111	9	to	to	PART
easat-1610	111	10	create	create	VERB
easat-1610	111	11	the	the	DET
easat-1610	111	12	scientific	scientific	ADJ
easat-1610	111	13	knowledge	knowledge	NOUN
easat-1610	111	14	map	map	NOUN
easat-1610	111	15	.	.	PUNCT
easat-1610	112	1	4	4	X
easat-1610	112	2	.	.	X
easat-1610	112	3	discussions	discussion	NOUN
easat-1610	112	4	4.1	4.1	NUM
easat-1610	112	5	.	.	PUNCT
easat-1610	113	1	analysis	analysis	NOUN
easat-1610	113	2	of	of	ADP
easat-1610	113	3	literature	literature	NOUN
easat-1610	113	4	from	from	ADP
easat-1610	113	5	wos	wos	PROPN
easat-1610	113	6	4.1.1	4.1.1	NUM
easat-1610	113	7	.	.	PUNCT
easat-1610	114	1	overview	overview	NOUN
easat-1610	114	2	of	of	ADP
easat-1610	114	3	analytical	analytical	ADJ
easat-1610	114	4	crm	crm	PROPN
easat-1610	114	5	studies	study	NOUN
easat-1610	114	6	in	in	ADP
easat-1610	114	7	china	china	PROPN
easat-1610	114	8	from	from	ADP
easat-1610	114	9	wos	wos	X
easat-1610	114	10	the	the	DET
easat-1610	114	11	amount	amount	NOUN
easat-1610	114	12	of	of	ADP
easat-1610	114	13	data	datum	NOUN
easat-1610	114	14	from	from	ADP
easat-1610	114	15	wos	wos	X
easat-1610	114	16	is	be	AUX
easat-1610	114	17	98	98	NUM
easat-1610	114	18	.	.	PUNCT
easat-1610	115	1	after	after	ADP
easat-1610	115	2	the	the	DET
easat-1610	115	3	processing	processing	NOUN
easat-1610	115	4	of	of	ADP
easat-1610	115	5	removing	remove	VERB
easat-1610	115	6	duplicates	duplicate	NOUN
easat-1610	115	7	in	in	ADP
easat-1610	115	8	citespace	citespace	NOUN
easat-1610	115	9	,	,	PUNCT
easat-1610	115	10	98	98	NUM
easat-1610	115	11	papers	paper	NOUN
easat-1610	115	12	can	can	AUX
easat-1610	115	13	be	be	AUX
easat-1610	115	14	used	use	VERB
easat-1610	115	15	.	.	PUNCT
easat-1610	116	1	in	in	ADP
easat-1610	116	2	the	the	DET
easat-1610	116	3	last	last	ADJ
easat-1610	116	4	20	20	NUM
easat-1610	116	5	years	year	NOUN
easat-1610	116	6	,	,	PUNCT
easat-1610	116	7	international	international	ADJ
easat-1610	116	8	scholars	scholar	NOUN
easat-1610	116	9	have	have	AUX
easat-1610	116	10	paid	pay	VERB
easat-1610	116	11	attention	attention	NOUN
easat-1610	116	12	to	to	ADP
easat-1610	116	13	analytical	analytical	ADJ
easat-1610	116	14	crm	crm	PROPN
easat-1610	116	15	.	.	PUNCT
easat-1610	117	1	figure	figure	NOUN
easat-1610	117	2	1	1	NUM
easat-1610	117	3	shows	show	VERB
easat-1610	117	4	that	that	SCONJ
easat-1610	117	5	the	the	DET
easat-1610	117	6	original	original	ADJ
easat-1610	117	7	research	research	NOUN
easat-1610	117	8	on	on	ADP
easat-1610	117	9	analytical	analytical	ADJ
easat-1610	117	10	crm	crm	PROPN
easat-1610	117	11	in	in	ADP
easat-1610	117	12	china	china	PROPN
easat-1610	117	13	from	from	ADP
easat-1610	117	14	wos	wos	X
easat-1610	117	15	in	in	ADP
easat-1610	117	16	the	the	DET
easat-1610	117	17	designed	design	VERB
easat-1610	117	18	time	time	NOUN
easat-1610	117	19	interval	interval	NOUN
easat-1610	117	20	was	be	AUX
easat-1610	117	21	published	publish	VERB
easat-1610	117	22	in	in	ADP
easat-1610	117	23	2003	2003	NUM
easat-1610	117	24	.	.	PUNCT
easat-1610	118	1	few	few	ADJ
easat-1610	118	2	papers	paper	NOUN
easat-1610	118	3	were	be	AUX
easat-1610	118	4	published	publish	VERB
easat-1610	118	5	in	in	ADP
easat-1610	118	6	this	this	DET
easat-1610	118	7	field	field	NOUN
easat-1610	118	8	in	in	ADP
easat-1610	118	9	2003	2003	NUM
easat-1610	118	10	,	,	PUNCT
easat-1610	118	11	2004	2004	NUM
easat-1610	118	12	,	,	PUNCT
easat-1610	118	13	and	and	CCONJ
easat-1610	118	14	2015	2015	NUM
easat-1610	118	15	,	,	PUNCT
easat-1610	118	16	which	which	PRON
easat-1610	118	17	means	mean	VERB
easat-1610	118	18	foreign	foreign	ADJ
easat-1610	118	19	scholars	scholar	NOUN
easat-1610	118	20	have	have	AUX
easat-1610	118	21	not	not	PART
easat-1610	118	22	shown	show	VERB
easat-1610	118	23	much	much	ADJ
easat-1610	118	24	interest	interest	NOUN
easat-1610	118	25	in	in	ADP
easat-1610	118	26	it	it	PRON
easat-1610	118	27	thus	thus	ADV
easat-1610	118	28	far	far	ADV
easat-1610	118	29	.	.	PUNCT
easat-1610	119	1	the	the	DET
easat-1610	119	2	area	area	NOUN
easat-1610	119	3	did	do	AUX
easat-1610	119	4	not	not	PART
easat-1610	119	5	gain	gain	VERB
easat-1610	119	6	much	much	ADJ
easat-1610	119	7	traction	traction	NOUN
easat-1610	119	8	until	until	ADP
easat-1610	119	9	2006	2006	NUM
easat-1610	119	10	when	when	SCONJ
easat-1610	119	11	the	the	DET
easat-1610	119	12	body	body	NOUN
easat-1610	119	13	of	of	ADP
easat-1610	119	14	work	work	NOUN
easat-1610	119	15	on	on	ADP
easat-1610	119	16	chinese	chinese	ADJ
easat-1610	119	17	analytical	analytical	ADJ
easat-1610	119	18	crm	crm	PROPN
easat-1610	119	19	in	in	ADP
easat-1610	119	20	wos	wos	X
easat-1610	119	21	significantly	significantly	ADV
easat-1610	119	22	expanded	expand	VERB
easat-1610	119	23	.	.	PUNCT
easat-1610	120	1	finally	finally	ADV
easat-1610	120	2	,	,	PUNCT
easat-1610	120	3	as	as	ADP
easat-1610	120	4	of	of	ADP
easat-1610	120	5	december	december	PROPN
easat-1610	120	6	,	,	PUNCT
easat-1610	120	7	eight	eight	NUM
easat-1610	120	8	international	international	ADJ
easat-1610	120	9	studies	study	NOUN
easat-1610	120	10	on	on	ADP
easat-1610	120	11	chinese	chinese	ADJ
easat-1610	120	12	analytical	analytical	ADJ
easat-1610	120	13	crm	crm	PROPN
easat-1610	120	14	were	be	AUX
easat-1610	120	15	published	publish	VERB
easat-1610	120	16	in	in	ADP
easat-1610	120	17	2023	2023	NUM
easat-1610	120	18	.	.	PUNCT
easat-1610	121	1	in	in	ADP
easat-1610	121	2	china	china	PROPN
easat-1610	121	3	,	,	PUNCT
easat-1610	121	4	analytical	analytical	ADJ
easat-1610	121	5	crm	crm	PROPN
easat-1610	121	6	is	be	AUX
easat-1610	121	7	a	a	DET
easat-1610	121	8	complex	complex	ADJ
easat-1610	121	9	issue	issue	NOUN
easat-1610	121	10	that	that	PRON
easat-1610	121	11	requires	require	VERB
easat-1610	121	12	multiple	multiple	ADJ
easat-1610	121	13	approaches	approach	NOUN
easat-1610	121	14	.	.	PUNCT
easat-1610	122	1	table	table	NOUN
easat-1610	122	2	1	1	NUM
easat-1610	122	3	lists	list	VERB
easat-1610	122	4	the	the	DET
easat-1610	122	5	important	important	ADJ
easat-1610	122	6	subjects	subject	NOUN
easat-1610	122	7	covered	cover	VERB
easat-1610	122	8	by	by	ADP
easat-1610	122	9	chinese	chinese	ADJ
easat-1610	122	10	analytical	analytical	PROPN
easat-1610	122	11	crm	crm	PROPN
easat-1610	122	12	studies	study	NOUN
easat-1610	122	13	in	in	ADP
easat-1610	122	14	wos	wos	PROPN
easat-1610	122	15	.	.	PROPN
easat-1610	123	1	among	among	ADP
easat-1610	123	2	the	the	DET
easat-1610	123	3	98	98	NUM
easat-1610	123	4	papers	paper	NOUN
easat-1610	123	5	,	,	PUNCT
easat-1610	123	6	48	48	NUM
easat-1610	123	7	come	come	VERB
easat-1610	123	8	from	from	ADP
easat-1610	123	9	management	management	NOUN
easat-1610	123	10	,	,	PUNCT
easat-1610	123	11	13	13	NUM
easat-1610	123	12	come	come	VERB
easat-1610	123	13	from	from	ADP
easat-1610	123	14	supply	supply	NOUN
easat-1610	123	15	chain	chain	NOUN
easat-1610	123	16	&	&	CCONJ
easat-1610	123	17	logistics	logistic	NOUN
easat-1610	123	18	,	,	PUNCT
easat-1610	123	19	and	and	CCONJ
easat-1610	123	20	11	11	NUM
easat-1610	123	21	are	be	AUX
easat-1610	123	22	from	from	ADP
easat-1610	123	23	artificial	artificial	ADJ
easat-1610	123	24	intelligence	intelligence	NOUN
easat-1610	123	25	&	&	CCONJ
easat-1610	123	26	machine	machine	PROPN
easat-1610	123	27	learning	learning	PROPN
easat-1610	123	28	.	.	PUNCT
easat-1610	124	1	each	each	PRON
easat-1610	124	2	of	of	ADP
easat-1610	124	3	these	these	DET
easat-1610	124	4	subjects	subject	NOUN
easat-1610	124	5	is	be	AUX
easat-1610	124	6	an	an	DET
easat-1610	124	7	important	important	ADJ
easat-1610	124	8	research	research	NOUN
easat-1610	124	9	field	field	NOUN
easat-1610	124	10	in	in	ADP
easat-1610	124	11	wos	wos	X
easat-1610	124	12	.	.	PUNCT
easat-1610	125	1	economic	economic	ADJ
easat-1610	125	2	theory	theory	NOUN
easat-1610	125	3	,	,	PUNCT
easat-1610	125	4	security	security	NOUN
easat-1610	125	5	systems	system	NOUN
easat-1610	125	6	,	,	PUNCT
easat-1610	125	7	design	design	NOUN
easat-1610	125	8	and	and	CCONJ
easat-1610	125	9	manufacturing	manufacturing	NOUN
easat-1610	125	10	,	,	PUNCT
easat-1610	125	11	and	and	CCONJ
easat-1610	125	12	safety	safety	NOUN
easat-1610	125	13	and	and	CCONJ
easat-1610	125	14	maintenance	maintenance	NOUN
easat-1610	125	15	are	be	AUX
easat-1610	125	16	also	also	ADV
easat-1610	125	17	important	important	ADJ
easat-1610	125	18	disciplines	discipline	NOUN
easat-1610	125	19	in	in	ADP
easat-1610	125	20	analytical	analytical	ADJ
easat-1610	125	21	crm	crm	PROPN
easat-1610	125	22	in	in	ADP
easat-1610	125	23	china	china	PROPN
easat-1610	125	24	and	and	CCONJ
easat-1610	125	25	play	play	VERB
easat-1610	125	26	essential	essential	ADJ
easat-1610	125	27	roles	role	NOUN
easat-1610	125	28	in	in	ADP
easat-1610	125	29	relevant	relevant	ADJ
easat-1610	125	30	research	research	NOUN
easat-1610	125	31	.	.	PUNCT
easat-1610	126	1	figure	figure	NOUN
easat-1610	126	2	1	1	NUM
easat-1610	126	3	.	.	PUNCT
easat-1610	126	4	annual	annual	ADJ
easat-1610	126	5	distribution	distribution	NOUN
easat-1610	126	6	of	of	ADP
easat-1610	126	7	the	the	DET
easat-1610	126	8	studies	study	NOUN
easat-1610	126	9	on	on	ADP
easat-1610	126	10	analytical	analytical	ADJ
easat-1610	126	11	crm	crm	PROPN
easat-1610	126	12	in	in	ADP
easat-1610	126	13	china	china	PROPN
easat-1610	126	14	from	from	ADP
easat-1610	126	15	wos	wos	PROPN
easat-1610	126	16	.	.	PROPN
easat-1610	127	1	source	source	NOUN
easat-1610	127	2	:	:	PUNCT
easat-1610	127	3	web	web	NOUN
easat-1610	127	4	of	of	ADP
easat-1610	127	5	science	science	NOUN
easat-1610	127	6	.	.	PUNCT
easat-1610	128	1	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec4.1	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec4.1	PRON
easat-1610	128	2	1827	1827	NUM
easat-1610	128	3	edelweiss	edelweiss	PROPN
easat-1610	128	4	applied	apply	VERB
easat-1610	128	5	science	science	NOUN
easat-1610	128	6	and	and	CCONJ
easat-1610	128	7	technology	technology	NOUN
easat-1610	128	8	issn	issn	PROPN
easat-1610	128	9	:	:	PUNCT
easat-1610	128	10	2576	2576	NUM
easat-1610	128	11	-	-	SYM
easat-1610	128	12	8484	8484	NUM
easat-1610	128	13	vol	vol	NOUN
easat-1610	128	14	.	.	PROPN
easat-1610	128	15	8	8	NUM
easat-1610	128	16	,	,	PUNCT
easat-1610	128	17	no	no	INTJ
easat-1610	128	18	.	.	NOUN
easat-1610	128	19	4	4	NUM
easat-1610	128	20	:	:	PUNCT
easat-1610	128	21	1822	1822	NUM
easat-1610	128	22	-	-	SYM
easat-1610	128	23	1840	1840	NUM
easat-1610	128	24	,	,	PUNCT
easat-1610	128	25	2024	2024	NUM
easat-1610	128	26	doi	doi	NOUN
easat-1610	128	27	:	:	PUNCT
easat-1610	128	28	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	128	29	©	©	PROPN
easat-1610	128	30	2024	2024	NUM
easat-1610	128	31	by	by	ADP
easat-1610	128	32	the	the	DET
easat-1610	128	33	authors	author	NOUN
easat-1610	128	34	;	;	PUNCT
easat-1610	128	35	licensee	licensee	PROPN
easat-1610	128	36	learning	learn	VERB
easat-1610	128	37	gate	gate	PROPN
easat-1610	128	38	table	table	NOUN
easat-1610	128	39	2	2	NUM
easat-1610	128	40	demonstrates	demonstrate	VERB
easat-1610	128	41	significant	significant	ADJ
easat-1610	128	42	international	international	ADJ
easat-1610	128	43	studies	study	NOUN
easat-1610	128	44	related	relate	VERB
easat-1610	128	45	to	to	ADP
easat-1610	128	46	chinese	chinese	ADJ
easat-1610	128	47	analytical	analytical	ADJ
easat-1610	128	48	crm	crm	PROPN
easat-1610	128	49	issues	issue	NOUN
easat-1610	128	50	.	.	PUNCT
easat-1610	129	1	among	among	ADP
easat-1610	129	2	the	the	DET
easat-1610	129	3	ten	ten	NUM
easat-1610	129	4	most	most	ADV
easat-1610	129	5	highly	highly	ADV
easat-1610	129	6	-	-	PUNCT
easat-1610	129	7	quoted	quote	VERB
easat-1610	129	8	articles	article	NOUN
easat-1610	129	9	,	,	PUNCT
easat-1610	129	10	d.	d.	PROPN
easat-1610	129	11	zhou	zhou	PROPN
easat-1610	129	12	et	et	PROPN
easat-1610	129	13	al	al	PROPN
easat-1610	129	14	.	.	PUNCT
easat-1610	129	15	/	/	SYM
easat-1610	129	16	journal	journal	PROPN
easat-1610	129	17	of	of	ADP
easat-1610	129	18	management	management	NOUN
easat-1610	129	19	information	information	NOUN
easat-1610	129	20	systems	system	NOUN
easat-1610	129	21	focuses	focus	VERB
easat-1610	129	22	on	on	ADP
easat-1610	129	23	big	big	ADJ
easat-1610	129	24	data	datum	NOUN
easat-1610	129	25	,	,	PUNCT
easat-1610	129	26	information	information	NOUN
easat-1610	129	27	technology	technology	NOUN
easat-1610	129	28	,	,	PUNCT
easat-1610	129	29	and	and	CCONJ
easat-1610	129	30	customer	customer	NOUN
easat-1610	129	31	agility	agility	NOUN
easat-1610	129	32	for	for	ADP
easat-1610	129	33	analytical	analytical	ADJ
easat-1610	129	34	crm	crm	PROPN
easat-1610	129	35	research	research	NOUN
easat-1610	129	36	in	in	ADP
easat-1610	129	37	the	the	DET
easat-1610	129	38	present	present	ADJ
easat-1610	129	39	chinese	chinese	ADJ
easat-1610	129	40	market	market	NOUN
easat-1610	129	41	.	.	PUNCT
easat-1610	130	1	big	big	ADJ
easat-1610	130	2	data	datum	NOUN
easat-1610	130	3	powerfully	powerfully	ADV
easat-1610	130	4	leads	lead	VERB
easat-1610	130	5	the	the	DET
easat-1610	130	6	trend	trend	NOUN
easat-1610	130	7	of	of	ADP
easat-1610	130	8	analytical	analytical	ADJ
easat-1610	130	9	methodology	methodology	NOUN
easat-1610	130	10	for	for	SCONJ
easat-1610	130	11	companies	company	NOUN
easat-1610	130	12	to	to	PART
easat-1610	130	13	acquire	acquire	VERB
easat-1610	130	14	business	business	NOUN
easat-1610	130	15	competitiveness	competitiveness	NOUN
easat-1610	130	16	.	.	PUNCT
easat-1610	131	1	crm	crm	PROPN
easat-1610	131	2	can	can	AUX
easat-1610	131	3	maintain	maintain	VERB
easat-1610	131	4	customers	customer	NOUN
easat-1610	131	5	,	,	PUNCT
easat-1610	131	6	improve	improve	VERB
easat-1610	131	7	the	the	DET
easat-1610	131	8	financial	financial	ADJ
easat-1610	131	9	and	and	CCONJ
easat-1610	131	10	social	social	ADJ
easat-1610	131	11	performance	performance	NOUN
easat-1610	131	12	of	of	ADP
easat-1610	131	13	organizations	organization	NOUN
easat-1610	131	14	,	,	PUNCT
easat-1610	131	15	and	and	CCONJ
easat-1610	131	16	promote	promote	VERB
easat-1610	131	17	enterprises	enterprise	NOUN
easat-1610	131	18	'	'	PART
easat-1610	131	19	development	development	NOUN
easat-1610	131	20	.	.	PUNCT
easat-1610	132	1	this	this	PRON
easat-1610	132	2	is	be	AUX
easat-1610	132	3	one	one	NUM
easat-1610	132	4	of	of	ADP
easat-1610	132	5	the	the	DET
easat-1610	132	6	core	core	ADJ
easat-1610	132	7	topics	topic	NOUN
easat-1610	132	8	of	of	ADP
easat-1610	132	9	chinese	chinese	ADJ
easat-1610	132	10	analytical	analytical	ADJ
easat-1610	132	11	crm	crm	PROPN
easat-1610	132	12	research	research	NOUN
easat-1610	132	13	.	.	PUNCT
easat-1610	133	1	table	table	NOUN
easat-1610	133	2	1	1	NUM
easat-1610	133	3	.	.	PUNCT
easat-1610	133	4	topic	topic	NOUN
easat-1610	133	5	distribution	distribution	NOUN
easat-1610	133	6	of	of	ADP
easat-1610	133	7	studies	study	NOUN
easat-1610	133	8	on	on	ADP
easat-1610	133	9	analytical	analytical	ADJ
easat-1610	133	10	crm	crm	PROPN
easat-1610	133	11	in	in	ADP
easat-1610	133	12	china	china	PROPN
easat-1610	133	13	from	from	ADP
easat-1610	133	14	wos	wos	X
easat-1610	133	15	(	(	PUNCT
easat-1610	133	16	top	top	NOUN
easat-1610	133	17	10	10	NUM
easat-1610	133	18	)	)	PUNCT
easat-1610	133	19	.	.	PUNCT
easat-1610	134	1	topic	topic	NOUN
easat-1610	134	2	count	count	NOUN
easat-1610	134	3	management	management	NOUN
easat-1610	134	4	48	48	NUM
easat-1610	134	5	supply	supply	NOUN
easat-1610	134	6	chain	chain	NOUN
easat-1610	134	7	&	&	CCONJ
easat-1610	134	8	logistics	logistics	PROPN
easat-1610	134	9	13	13	NUM
easat-1610	134	10	artificial	artificial	ADJ
easat-1610	134	11	intelligence	intelligence	NOUN
easat-1610	134	12	&	&	CCONJ
easat-1610	134	13	machine	machine	NOUN
easat-1610	134	14	learning	learn	VERB
easat-1610	134	15	11	11	NUM
easat-1610	134	16	economic	economic	ADJ
easat-1610	134	17	theory	theory	NOUN
easat-1610	134	18	3	3	NUM
easat-1610	134	19	security	security	NOUN
easat-1610	134	20	systems	system	NOUN
easat-1610	134	21	2	2	NUM
easat-1610	134	22	design	design	NOUN
easat-1610	134	23	&	&	CCONJ
easat-1610	134	24	manufacturing	manufacture	VERB
easat-1610	134	25	2	2	NUM
easat-1610	134	26	safety	safety	NOUN
easat-1610	134	27	&	&	CCONJ
easat-1610	134	28	maintenance	maintenance	NOUN
easat-1610	134	29	2	2	NUM
easat-1610	134	30	social	social	ADJ
easat-1610	134	31	psychology	psychology	NOUN
easat-1610	134	32	2	2	NUM
easat-1610	134	33	molecular	molecular	ADJ
easat-1610	134	34	&	&	CCONJ
easat-1610	134	35	cell	cell	NOUN
easat-1610	134	36	biology	biology	NOUN
easat-1610	134	37	cancer	cancer	NOUN
easat-1610	134	38	,	,	PUNCT
easat-1610	134	39	autophagy	autophagy	NOUN
easat-1610	134	40	&	&	CCONJ
easat-1610	134	41	apoptosis	apoptosis	PROPN
easat-1610	134	42	1	1	NUM
easat-1610	134	43	hiv	hiv	PROPN
easat-1610	134	44	1	1	NUM
easat-1610	134	45	source	source	NOUN
easat-1610	134	46	:	:	PUNCT
easat-1610	134	47	web	web	NOUN
easat-1610	134	48	of	of	ADP
easat-1610	134	49	science	science	NOUN
easat-1610	134	50	.	.	PUNCT
easat-1610	135	1	table	table	NOUN
easat-1610	135	2	2	2	NUM
easat-1610	135	3	.	.	X
easat-1610	135	4	top	top	ADJ
easat-1610	135	5	10	10	NUM
easat-1610	135	6	most	most	ADV
easat-1610	135	7	highly	highly	ADV
easat-1610	135	8	-	-	PUNCT
easat-1610	135	9	cited	cite	VERB
easat-1610	135	10	studies	study	NOUN
easat-1610	135	11	on	on	ADP
easat-1610	135	12	analytical	analytical	ADJ
easat-1610	135	13	crm	crm	PROPN
easat-1610	135	14	in	in	ADP
easat-1610	135	15	china	china	PROPN
easat-1610	135	16	from	from	ADP
easat-1610	135	17	wos	wos	PROPN
easat-1610	135	18	.	.	PUNCT
easat-1610	136	1	no	no	PRON
easat-1610	136	2	.	.	PUNCT
easat-1610	137	1	article	article	NOUN
easat-1610	137	2	title	title	NOUN
easat-1610	137	3	authors	authors	PROPN
easat-1610	137	4	journal	journal	PROPN
easat-1610	137	5	citation	citation	NOUN
easat-1610	137	6	count	count	NOUN
easat-1610	137	7	year	year	NOUN
easat-1610	137	8	1	1	NUM
easat-1610	137	9	strategic	strategic	ADJ
easat-1610	137	10	sourcing	sourcing	NOUN
easat-1610	137	11	:	:	PUNCT
easat-1610	137	12	a	a	DET
easat-1610	137	13	combined	combine	VERB
easat-1610	137	14	qfd	qfd	NOUN
easat-1610	137	15	and	and	CCONJ
easat-1610	137	16	ahp	ahp	NOUN
easat-1610	137	17	approach	approach	NOUN
easat-1610	137	18	in	in	ADP
easat-1610	137	19	manufacturing	manufacture	VERB
easat-1610	137	20	ho	ho	PROPN
easat-1610	137	21	,	,	PUNCT
easat-1610	137	22	w	w	PROPN
easat-1610	137	23	;	;	PUNCT
easat-1610	137	24	dey	dey	X
easat-1610	137	25	；	；	PROPN
easat-1610	137	26	pk	pk	NOUN
easat-1610	137	27	lockström	lockström	NOUN
easat-1610	137	28	,	,	PUNCT
easat-1610	137	29	m	m	NOUN
easat-1610	137	30	supply	supply	NOUN
easat-1610	137	31	chain	chain	NOUN
easat-1610	137	32	management	management	NOUN
easat-1610	137	33	:	:	PUNCT
easat-1610	137	34	an	an	DET
easat-1610	137	35	international	international	ADJ
easat-1610	137	36	journal	journal	NOUN
easat-1610	137	37	96	96	NUM
easat-1610	137	38	2011	2011	NUM
easat-1610	137	39	2	2	NUM
easat-1610	137	40	churn	churn	NOUN
easat-1610	137	41	prediction	prediction	NOUN
easat-1610	137	42	using	use	VERB
easat-1610	137	43	comprehensible	comprehensible	ADJ
easat-1610	137	44	support	support	NOUN
easat-1610	137	45	vector	vector	NOUN
easat-1610	137	46	machine	machine	NOUN
easat-1610	137	47	:	:	PUNCT
easat-1610	137	48	an	an	DET
easat-1610	137	49	analytical	analytical	ADJ
easat-1610	137	50	crm	crm	NOUN
easat-1610	137	51	application	application	NOUN
easat-1610	137	52	farquad	farquad	PROPN
easat-1610	137	53	,	,	PUNCT
easat-1610	137	54	m.	m.	PROPN
easat-1610	137	55	a.	a.	PROPN
easat-1610	137	56	h.	h.	PROPN
easat-1610	137	57	；	；	PROPN
easat-1610	137	58	ravi	ravi	PROPN
easat-1610	137	59	,	,	PUNCT
easat-1610	137	60	v.	v.	PROPN
easat-1610	137	61	；	；	PROPN
easat-1610	137	62	raju	raju	PROPN
easat-1610	137	63	,	,	PUNCT
easat-1610	137	64	s.	s.	PROPN
easat-1610	137	65	b.	b.	PROPN
easat-1610	137	66	applied	apply	VERB
easat-1610	137	67	soft	soft	ADJ
easat-1610	137	68	computing	compute	VERB
easat-1610	137	69	94	94	NUM
easat-1610	137	70	2014	2014	NUM
easat-1610	137	71	3	3	NUM
easat-1610	137	72	measuring	measure	VERB
easat-1610	137	73	customer	customer	NOUN
easat-1610	137	74	agility	agility	NOUN
easat-1610	137	75	from	from	ADP
easat-1610	137	76	online	online	ADJ
easat-1610	137	77	reviews	review	NOUN
easat-1610	137	78	using	use	VERB
easat-1610	137	79	big	big	ADJ
easat-1610	137	80	data	datum	NOUN
easat-1610	137	81	text	text	NOUN
easat-1610	137	82	analytics	analytic	NOUN
easat-1610	137	83	zhou	zhou	PROPN
easat-1610	137	84	,	,	PUNCT
easat-1610	137	85	s.	s.	PROPN
easat-1610	137	86	;	;	PUNCT
easat-1610	137	87	qiao	qiao	PROPN
easat-1610	137	88	,	,	PUNCT
easat-1610	137	89	z.	z.	PROPN
easat-1610	137	90	;	;	PUNCT
easat-1610	137	91	du	du	PROPN
easat-1610	137	92	,	,	PUNCT
easat-1610	137	93	q.	q.	PROPN
easat-1610	137	94	;	;	PUNCT
easat-1610	137	95	wang	wang	PROPN
easat-1610	137	96	,	,	PUNCT
easat-1610	137	97	g.	g.	PROPN
easat-1610	137	98	a.	a.	PROPN
easat-1610	137	99	;	;	PUNCT
easat-1610	137	100	fan	fan	PROPN
easat-1610	137	101	,	,	PUNCT
easat-1610	137	102	w.	w.	PROPN
easat-1610	137	103	;	;	PUNCT
easat-1610	137	104	yan	yan	PROPN
easat-1610	137	105	,	,	PUNCT
easat-1610	137	106	x.	x.	PROPN
easat-1610	137	107	journal	journal	PROPN
easat-1610	137	108	of	of	ADP
easat-1610	137	109	management	management	NOUN
easat-1610	137	110	information	information	NOUN
easat-1610	137	111	systems	system	NOUN
easat-1610	137	112	92	92	NUM
easat-1610	137	113	2018	2018	NUM
easat-1610	137	114	4	4	NUM
easat-1610	137	115	drivers	driver	NOUN
easat-1610	137	116	of	of	ADP
easat-1610	137	117	consumers	consumer	NOUN
easat-1610	137	118	'	'	PART
easat-1610	137	119	behavioral	behavioral	ADJ
easat-1610	137	120	intention	intention	NOUN
easat-1610	137	121	toward	toward	ADP
easat-1610	137	122	green	green	ADJ
easat-1610	137	123	hotels	hotel	NOUN
easat-1610	137	124	teng	teng	PROPN
easat-1610	137	125	,	,	PUNCT
easat-1610	137	126	c.c	c.c	PROPN
easat-1610	137	127	.	.	PROPN
easat-1610	137	128	;	;	PUNCT
easat-1610	137	129	lu	lu	PROPN
easat-1610	137	130	,	,	PUNCT
easat-1610	137	131	a.c.c	a.c.c	NOUN
easat-1610	137	132	.	.	PUNCT
easat-1610	137	133	;	;	PUNCT
easat-1610	137	134	huang	huang	PROPN
easat-1610	137	135	,	,	PUNCT
easat-1610	137	136	t.t	t.t	PROPN
easat-1610	137	137	international	international	PROPN
easat-1610	137	138	journal	journal	PROPN
easat-1610	137	139	of	of	ADP
easat-1610	137	140	contemporary	contemporary	PROPN
easat-1610	137	141	hospitality	hospitality	PROPN
easat-1610	137	142	management	management	NOUN
easat-1610	137	143	77	77	NUM
easat-1610	137	144	2018	2018	NUM
easat-1610	137	145	5	5	NUM
easat-1610	137	146	environmental	environmental	ADJ
easat-1610	137	147	sustainability	sustainability	NOUN
easat-1610	137	148	of	of	ADP
easat-1610	137	149	logistics	logistic	NOUN
easat-1610	137	150	service	service	NOUN
easat-1610	137	151	provider	provider	NOUN
easat-1610	137	152	:	:	PUNCT
easat-1610	137	153	an	an	DET
easat-1610	137	154	anp	anp	NOUN
easat-1610	137	155	-	-	PUNCT
easat-1610	137	156	qfd	qfd	NOUN
easat-1610	137	157	approach	approach	NOUN
easat-1610	137	158	lam	lam	PROPN
easat-1610	137	159	,	,	PUNCT
easat-1610	137	160	j.s.l	j.s.l	PROPN
easat-1610	137	161	.	.	PUNCT
easat-1610	137	162	;	;	PUNCT
easat-1610	137	163	dai	dai	PROPN
easat-1610	137	164	,	,	PUNCT
easat-1610	137	165	j.	j.	PROPN
easat-1610	137	166	the	the	DET
easat-1610	137	167	international	international	PROPN
easat-1610	137	168	journal	journal	NOUN
easat-1610	137	169	of	of	ADP
easat-1610	137	170	logistics	logistic	NOUN
easat-1610	137	171	75	75	NUM
easat-1610	137	172	2015	2015	NUM
easat-1610	137	173	1828	1828	NUM
easat-1610	137	174	edelweiss	edelweiss	PROPN
easat-1610	137	175	applied	apply	VERB
easat-1610	137	176	science	science	NOUN
easat-1610	137	177	and	and	CCONJ
easat-1610	137	178	technology	technology	NOUN
easat-1610	137	179	issn	issn	PROPN
easat-1610	137	180	:	:	PUNCT
easat-1610	137	181	2576	2576	NUM
easat-1610	137	182	-	-	SYM
easat-1610	137	183	8484	8484	NUM
easat-1610	137	184	vol	vol	NOUN
easat-1610	137	185	.	.	PROPN
easat-1610	138	1	8	8	NUM
easat-1610	138	2	,	,	PUNCT
easat-1610	138	3	no	no	INTJ
easat-1610	138	4	.	.	NOUN
easat-1610	138	5	4	4	NUM
easat-1610	138	6	:	:	PUNCT
easat-1610	138	7	1822	1822	NUM
easat-1610	138	8	-	-	SYM
easat-1610	138	9	1840	1840	NUM
easat-1610	138	10	,	,	PUNCT
easat-1610	138	11	2024	2024	NUM
easat-1610	138	12	doi	doi	NOUN
easat-1610	138	13	:	:	PUNCT
easat-1610	138	14	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	138	15	©	©	PROPN
easat-1610	138	16	2024	2024	NUM
easat-1610	138	17	by	by	ADP
easat-1610	138	18	the	the	DET
easat-1610	138	19	authors	author	NOUN
easat-1610	138	20	;	;	PUNCT
easat-1610	138	21	licensee	licensee	PROPN
easat-1610	138	22	learning	learning	NOUN
easat-1610	138	23	gate	gate	NOUN
easat-1610	139	1	no	no	PROPN
easat-1610	139	2	.	.	PUNCT
easat-1610	140	1	article	article	NOUN
easat-1610	140	2	title	title	NOUN
easat-1610	140	3	authors	authors	PROPN
easat-1610	140	4	journal	journal	PROPN
easat-1610	140	5	citation	citation	NOUN
easat-1610	140	6	count	count	NOUN
easat-1610	140	7	year	year	NOUN
easat-1610	140	8	management	management	NOUN
easat-1610	140	9	6	6	NUM
easat-1610	140	10	how	how	SCONJ
easat-1610	140	11	community	community	NOUN
easat-1610	140	12	interactions	interaction	NOUN
easat-1610	140	13	contribute	contribute	VERB
easat-1610	140	14	to	to	ADP
easat-1610	140	15	harmonious	harmonious	ADJ
easat-1610	140	16	community	community	NOUN
easat-1610	140	17	relationships	relationship	NOUN
easat-1610	140	18	and	and	CCONJ
easat-1610	140	19	customers	customer	NOUN
easat-1610	140	20	'	'	PART
easat-1610	140	21	identification	identification	NOUN
easat-1610	140	22	in	in	ADP
easat-1610	140	23	the	the	DET
easat-1610	140	24	online	online	ADJ
easat-1610	140	25	brand	brand	NOUN
easat-1610	140	26	community	community	PROPN
easat-1610	140	27	et	et	PROPN
easat-1610	140	28	al	al	PROPN
easat-1610	140	29	.	.	PROPN
easat-1610	141	1	international	international	PROPN
easat-1610	141	2	journal	journal	PROPN
easat-1610	141	3	of	of	ADP
easat-1610	141	4	information	information	NOUN
easat-1610	141	5	management	management	NOUN
easat-1610	141	6	67	67	NUM
easat-1610	141	7	2016	2016	NUM
easat-1610	141	8	7	7	NUM
easat-1610	141	9	leveraging	leverage	VERB
easat-1610	141	10	smart	smart	ADJ
easat-1610	141	11	supply	supply	NOUN
easat-1610	141	12	chain	chain	NOUN
easat-1610	141	13	and	and	CCONJ
easat-1610	141	14	information	information	NOUN
easat-1610	141	15	system	system	NOUN
easat-1610	141	16	agility	agility	NOUN
easat-1610	141	17	for	for	ADP
easat-1610	141	18	supply	supply	NOUN
easat-1610	141	19	chain	chain	NOUN
easat-1610	141	20	flexibility	flexibility	NOUN
easat-1610	141	21	et	et	PROPN
easat-1610	141	22	al	al	PROPN
easat-1610	141	23	.	.	PROPN
easat-1610	141	24	information	information	NOUN
easat-1610	141	25	systems	system	NOUN
easat-1610	141	26	frontiers	frontier	NOUN
easat-1610	141	27	66	66	NUM
easat-1610	141	28	2019	2019	NUM
easat-1610	141	29	8	8	NUM
easat-1610	141	30	transformational	transformational	ADJ
easat-1610	141	31	leadership	leadership	NOUN
easat-1610	141	32	,	,	PUNCT
easat-1610	141	33	corporate	corporate	ADJ
easat-1610	141	34	social	social	ADJ
easat-1610	141	35	responsibility	responsibility	NOUN
easat-1610	141	36	,	,	PUNCT
easat-1610	141	37	organizational	organizational	ADJ
easat-1610	141	38	innovation	innovation	NOUN
easat-1610	141	39	,	,	PUNCT
easat-1610	141	40	and	and	CCONJ
easat-1610	141	41	organizational	organizational	ADJ
easat-1610	141	42	performance	performance	NOUN
easat-1610	141	43	:	:	PUNCT
easat-1610	141	44	symmetrical	symmetrical	ADJ
easat-1610	141	45	and	and	CCONJ
easat-1610	141	46	asymmetrical	asymmetrical	ADJ
easat-1610	141	47	analytical	analytical	ADJ
easat-1610	141	48	approaches	approach	NOUN
easat-1610	141	49	khan	khan	PROPN
easat-1610	141	50	,	,	PUNCT
easat-1610	141	51	h.u.r	h.u.r	PROPN
easat-1610	141	52	.	.	PUNCT
easat-1610	142	1	et	et	PROPN
easat-1610	142	2	al	al	PROPN
easat-1610	142	3	corporate	corporate	ADJ
easat-1610	142	4	social	social	ADJ
easat-1610	142	5	responsibility	responsibility	NOUN
easat-1610	142	6	and	and	CCONJ
easat-1610	142	7	environmental	environmental	ADJ
easat-1610	142	8	management	management	NOUN
easat-1610	142	9	48	48	NUM
easat-1610	142	10	2012	2012	NUM
easat-1610	142	11	9	9	NUM
easat-1610	142	12	influence	influence	NOUN
easat-1610	142	13	of	of	ADP
easat-1610	142	14	customer	customer	NOUN
easat-1610	142	15	verbal	verbal	ADJ
easat-1610	142	16	aggression	aggression	NOUN
easat-1610	142	17	on	on	ADP
easat-1610	142	18	employee	employee	NOUN
easat-1610	142	19	turnover	turnover	NOUN
easat-1610	142	20	intention	intention	NOUN
easat-1610	142	21	li	li	PROPN
easat-1610	142	22	,	,	PUNCT
easat-1610	142	23	x.y	x.y	PROPN
easat-1610	142	24	.	.	PROPN
easat-1610	142	25	;	;	PUNCT
easat-1610	142	26	zhou	zhou	PROPN
easat-1610	142	27	,	,	PUNCT
easat-1610	142	28	e.h	e.h	PROPN
easat-1610	142	29	.	.	PROPN
easat-1610	142	30	management	management	NOUN
easat-1610	142	31	decision	decision	NOUN
easat-1610	142	32	57	57	NUM
easat-1610	142	33	2013	2013	NUM
easat-1610	142	34	10	10	NUM
easat-1610	142	35	the	the	DET
easat-1610	142	36	impact	impact	NOUN
easat-1610	142	37	of	of	ADP
easat-1610	142	38	customer	customer	NOUN
easat-1610	142	39	knowledge	knowledge	NOUN
easat-1610	142	40	and	and	CCONJ
easat-1610	142	41	marketing	marketing	NOUN
easat-1610	142	42	dynamic	dynamic	ADJ
easat-1610	142	43	capability	capability	NOUN
easat-1610	142	44	on	on	ADP
easat-1610	142	45	innovation	innovation	NOUN
easat-1610	142	46	performance	performance	NOUN
easat-1610	142	47	:	:	PUNCT
easat-1610	142	48	an	an	DET
easat-1610	142	49	empirical	empirical	ADJ
easat-1610	142	50	analysis	analysis	NOUN
easat-1610	142	51	et	et	PROPN
easat-1610	142	52	al	al	PROPN
easat-1610	142	53	.	.	PROPN
easat-1610	142	54	journal	journal	PROPN
easat-1610	142	55	of	of	ADP
easat-1610	142	56	business	business	PROPN
easat-1610	142	57	&	&	CCONJ
easat-1610	142	58	industrial	industrial	ADJ
easat-1610	142	59	marketing	marketing	NOUN
easat-1610	142	60	51	51	NUM
easat-1610	142	61	2017	2017	NUM
easat-1610	142	62	source	source	NOUN
easat-1610	142	63	:	:	PUNCT
easat-1610	142	64	web	web	NOUN
easat-1610	142	65	of	of	ADP
easat-1610	142	66	science	science	NOUN
easat-1610	142	67	.	.	PUNCT
easat-1610	143	1	4.1.2	4.1.2	X
easat-1610	143	2	.	.	NOUN
easat-1610	143	3	quantitative	quantitative	ADJ
easat-1610	143	4	analysis	analysis	NOUN
easat-1610	143	5	of	of	ADP
easat-1610	143	6	the	the	DET
easat-1610	143	7	studies	study	NOUN
easat-1610	143	8	of	of	ADP
easat-1610	143	9	analytical	analytical	ADJ
easat-1610	143	10	crm	crm	PROPN
easat-1610	143	11	in	in	ADP
easat-1610	143	12	china	china	PROPN
easat-1610	143	13	from	from	ADP
easat-1610	143	14	wos	wos	PROPN
easat-1610	143	15	4.1.2.1	4.1.2.1	NUM
easat-1610	143	16	.	.	PUNCT
easat-1610	143	17	research	research	NOUN
easat-1610	143	18	institutions	institution	NOUN
easat-1610	143	19	table	table	NOUN
easat-1610	143	20	3	3	NUM
easat-1610	143	21	shows	show	VERB
easat-1610	143	22	the	the	DET
easat-1610	143	23	international	international	ADJ
easat-1610	143	24	institutions	institution	NOUN
easat-1610	143	25	with	with	ADP
easat-1610	143	26	high	high	ADJ
easat-1610	143	27	publication	publication	NOUN
easat-1610	143	28	frequency	frequency	NOUN
easat-1610	143	29	.	.	PUNCT
easat-1610	144	1	most	most	ADJ
easat-1610	144	2	of	of	ADP
easat-1610	144	3	the	the	DET
easat-1610	144	4	top	top	ADJ
easat-1610	144	5	10	10	NUM
easat-1610	144	6	are	be	AUX
easat-1610	144	7	chinese	chinese	ADJ
easat-1610	144	8	,	,	PUNCT
easat-1610	144	9	and	and	CCONJ
easat-1610	144	10	hong	hong	PROPN
easat-1610	144	11	kong	kong	PROPN
easat-1610	144	12	polytechnic	polytechnic	PROPN
easat-1610	144	13	university	university	NOUN
easat-1610	144	14	is	be	AUX
easat-1610	144	15	at	at	ADP
easat-1610	144	16	the	the	DET
easat-1610	144	17	top	top	NOUN
easat-1610	144	18	,	,	PUNCT
easat-1610	144	19	based	base	VERB
easat-1610	144	20	on	on	ADP
easat-1610	144	21	study	study	NOUN
easat-1610	144	22	quantity	quantity	NOUN
easat-1610	144	23	and	and	CCONJ
easat-1610	144	24	centrality	centrality	NOUN
easat-1610	144	25	of	of	ADP
easat-1610	144	26	0.08	0.08	NUM
easat-1610	144	27	.	.	PUNCT
easat-1610	145	1	from	from	ADP
easat-1610	145	2	this	this	PRON
easat-1610	145	3	,	,	PUNCT
easat-1610	145	4	it	it	PRON
easat-1610	145	5	is	be	AUX
easat-1610	145	6	clear	clear	ADJ
easat-1610	145	7	that	that	SCONJ
easat-1610	145	8	chinese	chinese	ADJ
easat-1610	145	9	scientific	scientific	ADJ
easat-1610	145	10	institutions	institution	NOUN
easat-1610	145	11	have	have	AUX
easat-1610	145	12	made	make	VERB
easat-1610	145	13	outstanding	outstanding	ADJ
easat-1610	145	14	contributions	contribution	NOUN
easat-1610	145	15	to	to	ADP
easat-1610	145	16	chinese	chinese	ADJ
easat-1610	145	17	analytical	analytical	ADJ
easat-1610	145	18	crm	crm	PROPN
easat-1610	145	19	research	research	NOUN
easat-1610	145	20	.	.	PUNCT
easat-1610	146	1	moreover	moreover	ADV
easat-1610	146	2	,	,	PUNCT
easat-1610	146	3	the	the	DET
easat-1610	146	4	city	city	NOUN
easat-1610	146	5	university	university	PROPN
easat-1610	146	6	of	of	ADP
easat-1610	146	7	hong	hong	PROPN
easat-1610	146	8	kong	kong	PROPN
easat-1610	146	9	,	,	PUNCT
easat-1610	146	10	shanghai	shanghai	PROPN
easat-1610	146	11	jiao	jiao	PROPN
easat-1610	146	12	tong	tong	PROPN
easat-1610	146	13	university	university	PROPN
easat-1610	146	14	,	,	PUNCT
easat-1610	146	15	university	university	NOUN
easat-1610	146	16	of	of	ADP
easat-1610	146	17	hong	hong	PROPN
easat-1610	146	18	kong	kong	PROPN
easat-1610	146	19	,	,	PUNCT
easat-1610	146	20	and	and	CCONJ
easat-1610	146	21	nanyang	nanyang	PROPN
easat-1610	146	22	technological	technological	PROPN
easat-1610	146	23	university	university	NOUN
easat-1610	146	24	started	start	VERB
easat-1610	146	25	publishing	publish	VERB
easat-1610	146	26	quite	quite	ADV
easat-1610	146	27	early	early	ADV
easat-1610	146	28	;	;	PUNCT
easat-1610	146	29	their	their	PRON
easat-1610	146	30	respective	respective	ADJ
easat-1610	146	31	centrality	centrality	NOUN
easat-1610	146	32	scores	score	NOUN
easat-1610	146	33	reached	reach	VERB
easat-1610	146	34	0.05	0.05	NUM
easat-1610	146	35	,	,	PUNCT
easat-1610	146	36	0.01	0.01	NUM
easat-1610	146	37	,	,	PUNCT
easat-1610	146	38	0.02	0.02	NUM
easat-1610	146	39	,	,	PUNCT
easat-1610	146	40	and	and	CCONJ
easat-1610	146	41	0.01	0.01	NUM
easat-1610	146	42	,	,	PUNCT
easat-1610	146	43	respectively	respectively	ADV
easat-1610	146	44	,	,	PUNCT
easat-1610	146	45	indicating	indicate	VERB
easat-1610	146	46	that	that	SCONJ
easat-1610	146	47	their	their	PRON
easat-1610	146	48	research	research	NOUN
easat-1610	146	49	results	result	NOUN
easat-1610	146	50	are	be	AUX
easat-1610	146	51	worthy	worthy	ADJ
easat-1610	146	52	of	of	ADP
easat-1610	146	53	reference	reference	NOUN
easat-1610	146	54	by	by	ADP
easat-1610	146	55	scholars	scholar	NOUN
easat-1610	146	56	from	from	ADP
easat-1610	146	57	all	all	ADV
easat-1610	146	58	over	over	ADP
easat-1610	146	59	the	the	DET
easat-1610	146	60	world	world	NOUN
easat-1610	146	61	.	.	PUNCT
easat-1610	147	1	table	table	NOUN
easat-1610	147	2	3	3	NUM
easat-1610	147	3	.	.	PUNCT
easat-1610	147	4	top	top	ADJ
easat-1610	147	5	10	10	NUM
easat-1610	147	6	institutions	institution	NOUN
easat-1610	147	7	for	for	ADP
easat-1610	147	8	frequently	frequently	ADV
easat-1610	147	9	published	publish	VERB
easat-1610	147	10	studies	study	NOUN
easat-1610	147	11	on	on	ADP
easat-1610	147	12	analytical	analytical	ADJ
easat-1610	147	13	crm	crm	PROPN
easat-1610	147	14	in	in	ADP
easat-1610	147	15	china	china	PROPN
easat-1610	147	16	from	from	ADP
easat-1610	147	17	wos	wos	PROPN
easat-1610	147	18	.	.	PUNCT
easat-1610	148	1	no	no	INTJ
easat-1610	148	2	.	.	PUNCT
easat-1610	149	1	count	count	NOUN
easat-1610	149	2	centrality	centrality	NOUN
easat-1610	149	3	year	year	NOUN
easat-1610	149	4	institution	institution	NOUN
easat-1610	149	5	1	1	NUM
easat-1610	149	6	9	9	NUM
easat-1610	149	7	0.08	0.08	NUM
easat-1610	149	8	2005	2005	NUM
easat-1610	149	9	hong	hong	PROPN
easat-1610	149	10	kong	kong	PROPN
easat-1610	149	11	polytechnic	polytechnic	PROPN
easat-1610	149	12	university	university	PROPN
easat-1610	149	13	2	2	NUM
easat-1610	149	14	4	4	NUM
easat-1610	149	15	0.05	0.05	NUM
easat-1610	149	16	2008	2008	NUM
easat-1610	149	17	city	city	NOUN
easat-1610	149	18	university	university	PROPN
easat-1610	149	19	of	of	ADP
easat-1610	149	20	hong	hong	PROPN
easat-1610	149	21	kong	kong	PROPN
easat-1610	149	22	3	3	NUM
easat-1610	149	23	3	3	NUM
easat-1610	149	24	0.01	0.01	NUM
easat-1610	149	25	2013	2013	NUM
easat-1610	149	26	shanghai	shanghai	PROPN
easat-1610	149	27	jiao	jiao	PROPN
easat-1610	149	28	tong	tong	PROPN
easat-1610	149	29	university	university	PROPN
easat-1610	149	30	4	4	NUM
easat-1610	149	31	3	3	NUM
easat-1610	149	32	0	0	NUM
easat-1610	149	33	2013	2013	NUM
easat-1610	149	34	national	national	PROPN
easat-1610	149	35	pingtung	pingtung	PROPN
easat-1610	149	36	university	university	PROPN
easat-1610	149	37	science	science	PROPN
easat-1610	149	38	&	&	CCONJ
easat-1610	149	39	technology	technology	PROPN
easat-1610	149	40	5	5	NUM
easat-1610	149	41	3	3	NUM
easat-1610	149	42	0.02	0.02	NUM
easat-1610	149	43	2005	2005	NUM
easat-1610	149	44	university	university	NOUN
easat-1610	149	45	of	of	ADP
easat-1610	149	46	hong	hong	PROPN
easat-1610	149	47	kong	kong	PROPN
easat-1610	149	48	6	6	NUM
easat-1610	149	49	2	2	NUM
easat-1610	149	50	0	0	NUM
easat-1610	149	51	2008	2008	NUM
easat-1610	149	52	hunan	hunan	PROPN
easat-1610	149	53	university	university	PROPN
easat-1610	149	54	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec4.2	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec4.2	PROPN
easat-1610	149	55	1829	1829	NUM
easat-1610	149	56	edelweiss	edelweiss	PROPN
easat-1610	149	57	applied	apply	VERB
easat-1610	149	58	science	science	NOUN
easat-1610	149	59	and	and	CCONJ
easat-1610	149	60	technology	technology	NOUN
easat-1610	149	61	issn	issn	PROPN
easat-1610	149	62	:	:	PUNCT
easat-1610	149	63	2576	2576	NUM
easat-1610	149	64	-	-	SYM
easat-1610	149	65	8484	8484	NUM
easat-1610	149	66	vol	vol	NOUN
easat-1610	149	67	.	.	PROPN
easat-1610	149	68	8	8	NUM
easat-1610	149	69	,	,	PUNCT
easat-1610	149	70	no	no	INTJ
easat-1610	149	71	.	.	NOUN
easat-1610	149	72	4	4	NUM
easat-1610	149	73	:	:	PUNCT
easat-1610	149	74	1822	1822	NUM
easat-1610	149	75	-	-	SYM
easat-1610	149	76	1840	1840	NUM
easat-1610	149	77	,	,	PUNCT
easat-1610	149	78	2024	2024	NUM
easat-1610	149	79	doi	doi	NOUN
easat-1610	149	80	:	:	PUNCT
easat-1610	149	81	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	149	82	©	©	PROPN
easat-1610	149	83	2024	2024	NUM
easat-1610	149	84	by	by	ADP
easat-1610	149	85	the	the	DET
easat-1610	149	86	authors	author	NOUN
easat-1610	149	87	;	;	PUNCT
easat-1610	149	88	licensee	licensee	PROPN
easat-1610	149	89	learning	learning	NOUN
easat-1610	149	90	gate	gate	VERB
easat-1610	149	91	7	7	NUM
easat-1610	149	92	2	2	NUM
easat-1610	149	93	0	0	NUM
easat-1610	149	94	2016	2016	NUM
easat-1610	149	95	california	california	PROPN
easat-1610	149	96	state	state	PROPN
easat-1610	149	97	university	university	NOUN
easat-1610	149	98	system	system	NOUN
easat-1610	149	99	8	8	NUM
easat-1610	149	100	2	2	NUM
easat-1610	149	101	0	0	NUM
easat-1610	149	102	2020	2020	NUM
easat-1610	149	103	central	central	PROPN
easat-1610	149	104	south	south	PROPN
easat-1610	149	105	university	university	NOUN
easat-1610	149	106	9	9	NUM
easat-1610	149	107	2	2	NUM
easat-1610	149	108	0.01	0.01	NUM
easat-1610	149	109	2009	2009	NUM
easat-1610	149	110	nanyang	nanyang	PROPN
easat-1610	149	111	technological	technological	ADJ
easat-1610	149	112	university	university	NOUN
easat-1610	149	113	10	10	NUM
easat-1610	149	114	2	2	NUM
easat-1610	149	115	0	0	NUM
easat-1610	149	116	2022	2022	NUM
easat-1610	149	117	southwestern	southwestern	ADJ
easat-1610	149	118	university	university	NOUN
easat-1610	149	119	of	of	ADP
easat-1610	149	120	finance	finance	PROPN
easat-1610	149	121	&	&	CCONJ
easat-1610	149	122	economics	economics	PROPN
easat-1610	149	123	china	china	PROPN
easat-1610	149	124	source	source	PROPN
easat-1610	149	125	:	:	PUNCT
easat-1610	149	126	web	web	NOUN
easat-1610	149	127	of	of	ADP
easat-1610	149	128	science	science	NOUN
easat-1610	149	129	.	.	PUNCT
easat-1610	150	1	4.1.2.2	4.1.2.2	X
easat-1610	150	2	.	.	PUNCT
easat-1610	151	1	research	research	NOUN
easat-1610	151	2	hotspots	hotspot	NOUN
easat-1610	151	3	figure	figure	NOUN
easat-1610	151	4	2	2	NUM
easat-1610	151	5	demonstrates	demonstrate	VERB
easat-1610	151	6	how	how	SCONJ
easat-1610	151	7	the	the	DET
easat-1610	151	8	hybrid	hybrid	ADJ
easat-1610	151	9	network	network	NOUN
easat-1610	151	10	comprising	comprise	VERB
easat-1610	151	11	the	the	DET
easat-1610	151	12	keywords	keyword	NOUN
easat-1610	151	13	from	from	ADP
easat-1610	151	14	the	the	DET
easat-1610	151	15	98	98	NUM
easat-1610	151	16	papers	paper	NOUN
easat-1610	151	17	from	from	ADP
easat-1610	151	18	wos	wos	PROPN
easat-1610	151	19	produced	produce	VERB
easat-1610	151	20	significant	significant	ADJ
easat-1610	151	21	clusters	cluster	NOUN
easat-1610	151	22	.	.	PUNCT
easat-1610	152	1	the	the	DET
easat-1610	152	2	sub	sub	NOUN
easat-1610	152	3	-	-	NOUN
easat-1610	152	4	clusters	cluster	NOUN
easat-1610	152	5	are	be	AUX
easat-1610	152	6	generated	generate	VERB
easat-1610	152	7	at	at	ADP
easat-1610	152	8	the	the	DET
easat-1610	152	9	end	end	NOUN
easat-1610	152	10	of	of	ADP
easat-1610	152	11	each	each	DET
easat-1610	152	12	cluster	cluster	NOUN
easat-1610	152	13	time	time	NOUN
easat-1610	152	14	axis	axis	NOUN
easat-1610	152	15	in	in	ADP
easat-1610	152	16	figure	figure	NOUN
easat-1610	152	17	3	3	NUM
easat-1610	152	18	.	.	PUNCT
easat-1610	153	1	these	these	DET
easat-1610	153	2	keywords	keyword	NOUN
easat-1610	153	3	represent	represent	VERB
easat-1610	153	4	the	the	DET
easat-1610	153	5	frontier	frontier	NOUN
easat-1610	153	6	topics	topic	NOUN
easat-1610	153	7	in	in	ADP
easat-1610	153	8	each	each	DET
easat-1610	153	9	cluster	cluster	NOUN
easat-1610	153	10	.	.	PUNCT
easat-1610	154	1	this	this	DET
easat-1610	154	2	research	research	NOUN
easat-1610	154	3	may	may	AUX
easat-1610	154	4	mainly	mainly	ADV
easat-1610	154	5	categorize	categorize	VERB
easat-1610	154	6	the	the	DET
easat-1610	154	7	studies	study	NOUN
easat-1610	154	8	into	into	ADP
easat-1610	154	9	the	the	DET
easat-1610	154	10	top	top	ADJ
easat-1610	154	11	5	5	NUM
easat-1610	154	12	cluster	cluster	NOUN
easat-1610	154	13	titles	title	NOUN
easat-1610	154	14	:	:	PUNCT
easat-1610	154	15	outsourcing	outsourcing	NOUN
easat-1610	154	16	services	service	NOUN
easat-1610	154	17	,	,	PUNCT
easat-1610	154	18	competition	competition	NOUN
easat-1610	154	19	,	,	PUNCT
easat-1610	154	20	customer	customer	NOUN
easat-1610	154	21	relationship	relationship	NOUN
easat-1610	154	22	management	management	NOUN
easat-1610	154	23	,	,	PUNCT
easat-1610	154	24	sourcing	sourcing	NOUN
easat-1610	154	25	,	,	PUNCT
easat-1610	154	26	and	and	CCONJ
easat-1610	154	27	logistics	logistic	NOUN
easat-1610	154	28	flexibility	flexibility	NOUN
easat-1610	154	29	by	by	ADP
easat-1610	154	30	examining	examine	VERB
easat-1610	154	31	and	and	CCONJ
easat-1610	154	32	summarizing	summarize	VERB
easat-1610	154	33	the	the	DET
easat-1610	154	34	keywords	keyword	NOUN
easat-1610	154	35	of	of	ADP
easat-1610	154	36	each	each	DET
easat-1610	154	37	cluster	cluster	NOUN
easat-1610	154	38	.	.	PUNCT
easat-1610	155	1	for	for	ADP
easat-1610	155	2	analytical	analytical	ADJ
easat-1610	155	3	standards	standard	NOUN
easat-1610	155	4	,	,	PUNCT
easat-1610	155	5	scholars	scholar	NOUN
easat-1610	155	6	explore	explore	VERB
easat-1610	155	7	criteria	criterion	NOUN
easat-1610	155	8	for	for	ADP
easat-1610	155	9	judging	judge	VERB
easat-1610	155	10	the	the	DET
easat-1610	155	11	factors	factor	NOUN
easat-1610	155	12	of	of	ADP
easat-1610	155	13	outsourcing	outsourcing	NOUN
easat-1610	155	14	services	service	NOUN
easat-1610	155	15	.	.	PUNCT
easat-1610	156	1	therefore	therefore	ADV
easat-1610	156	2	,	,	PUNCT
easat-1610	156	3	the	the	DET
easat-1610	156	4	literature	literature	NOUN
easat-1610	156	5	mainly	mainly	ADV
easat-1610	156	6	involves	involve	VERB
easat-1610	156	7	definitions	definition	NOUN
easat-1610	156	8	of	of	ADP
easat-1610	156	9	customer	customer	NOUN
easat-1610	156	10	satisfaction	satisfaction	NOUN
easat-1610	156	11	,	,	PUNCT
easat-1610	156	12	absorptive	absorptive	ADJ
easat-1610	156	13	capacity	capacity	NOUN
easat-1610	156	14	,	,	PUNCT
easat-1610	156	15	service	service	NOUN
easat-1610	156	16	quality	quality	NOUN
easat-1610	156	17	,	,	PUNCT
easat-1610	156	18	and	and	CCONJ
easat-1610	156	19	behavioral	behavioral	ADJ
easat-1610	156	20	intentions	intention	NOUN
easat-1610	156	21	of	of	ADP
easat-1610	156	22	evaluation	evaluation	NOUN
easat-1610	156	23	criteria	criterion	NOUN
easat-1610	156	24	(	(	PUNCT
easat-1610	156	25	gambal	gambal	NOUN
easat-1610	156	26	et	et	PROPN
easat-1610	156	27	al	al	PROPN
easat-1610	156	28	.	.	PROPN
easat-1610	156	29	,	,	PUNCT
easat-1610	156	30	2022	2022	NUM
easat-1610	156	31	)	)	PUNCT
easat-1610	156	32	.	.	PUNCT
easat-1610	157	1	for	for	ADP
easat-1610	157	2	business	business	NOUN
easat-1610	157	3	competitiveness	competitiveness	NOUN
easat-1610	157	4	,	,	PUNCT
easat-1610	157	5	the	the	DET
easat-1610	157	6	cluster	cluster	NOUN
easat-1610	157	7	title	title	NOUN
easat-1610	157	8	is	be	AUX
easat-1610	157	9	“	"	PUNCT
easat-1610	157	10	competition	competition	NOUN
easat-1610	157	11	.	.	PUNCT
easat-1610	157	12	”	"	PUNCT
easat-1610	158	1	as	as	SCONJ
easat-1610	158	2	cities	city	NOUN
easat-1610	158	3	have	have	AUX
easat-1610	158	4	developed	develop	VERB
easat-1610	158	5	and	and	CCONJ
easat-1610	158	6	expanded	expand	VERB
easat-1610	158	7	,	,	PUNCT
easat-1610	158	8	analytical	analytical	ADJ
easat-1610	158	9	strategies	strategy	NOUN
easat-1610	158	10	have	have	AUX
easat-1610	158	11	constantly	constantly	ADV
easat-1610	158	12	changed	change	VERB
easat-1610	158	13	,	,	PUNCT
easat-1610	158	14	and	and	CCONJ
easat-1610	158	15	coordination	coordination	NOUN
easat-1610	158	16	and	and	CCONJ
easat-1610	158	17	business	business	NOUN
easat-1610	158	18	design	design	NOUN
easat-1610	158	19	have	have	AUX
easat-1610	158	20	had	have	VERB
easat-1610	158	21	various	various	ADJ
easat-1610	158	22	positive	positive	ADJ
easat-1610	158	23	effects	effect	NOUN
easat-1610	158	24	.	.	PUNCT
easat-1610	159	1	appropriate	appropriate	ADJ
easat-1610	159	2	customer	customer	NOUN
easat-1610	159	3	loyalty	loyalty	NOUN
easat-1610	159	4	is	be	AUX
easat-1610	159	5	especially	especially	ADV
easat-1610	159	6	significant	significant	ADJ
easat-1610	159	7	for	for	ADP
easat-1610	159	8	analytical	analytical	ADJ
easat-1610	159	9	crm	crm	PROPN
easat-1610	159	10	development	development	NOUN
easat-1610	159	11	,	,	PUNCT
easat-1610	159	12	and	and	CCONJ
easat-1610	159	13	supplier	supplier	NOUN
easat-1610	159	14	selection	selection	NOUN
easat-1610	159	15	and	and	CCONJ
easat-1610	159	16	decisions	decision	NOUN
easat-1610	159	17	have	have	AUX
easat-1610	159	18	gradually	gradually	ADV
easat-1610	159	19	attracted	attract	VERB
easat-1610	159	20	more	more	ADJ
easat-1610	159	21	attention	attention	NOUN
easat-1610	159	22	(	(	PUNCT
easat-1610	159	23	nazarishirkouhi	nazarishirkouhi	NOUN
easat-1610	159	24	et	et	PROPN
easat-1610	159	25	al	al	PROPN
easat-1610	159	26	.	.	PROPN
easat-1610	159	27	,	,	PUNCT
easat-1610	159	28	2015	2015	NUM
easat-1610	159	29	)	)	PUNCT
easat-1610	159	30	.	.	PUNCT
easat-1610	160	1	for	for	ADP
easat-1610	160	2	the	the	DET
easat-1610	160	3	maintenance	maintenance	NOUN
easat-1610	160	4	of	of	ADP
easat-1610	160	5	customer	customer	NOUN
easat-1610	160	6	relationships	relationship	NOUN
easat-1610	160	7	,	,	PUNCT
easat-1610	160	8	the	the	DET
easat-1610	160	9	cluster	cluster	NOUN
easat-1610	160	10	title	title	NOUN
easat-1610	160	11	is	be	AUX
easat-1610	160	12	“	"	PUNCT
easat-1610	160	13	customer	customer	NOUN
easat-1610	160	14	relationship	relationship	NOUN
easat-1610	160	15	management	management	NOUN
easat-1610	160	16	.	.	PUNCT
easat-1610	160	17	”	"	PUNCT
easat-1610	161	1	internet	internet	NOUN
easat-1610	161	2	technology	technology	NOUN
easat-1610	161	3	dominates	dominate	VERB
easat-1610	161	4	marketing	marketing	NOUN
easat-1610	161	5	;	;	PUNCT
easat-1610	161	6	thus	thus	ADV
easat-1610	161	7	,	,	PUNCT
easat-1610	161	8	networks	network	NOUN
easat-1610	161	9	can	can	AUX
easat-1610	161	10	not	not	PART
easat-1610	161	11	be	be	AUX
easat-1610	161	12	ignored	ignore	VERB
easat-1610	161	13	while	while	SCONJ
easat-1610	161	14	managing	manage	VERB
easat-1610	161	15	customer	customer	NOUN
easat-1610	161	16	relationships	relationship	NOUN
easat-1610	161	17	.	.	PUNCT
easat-1610	162	1	in	in	ADP
easat-1610	162	2	addition	addition	NOUN
easat-1610	162	3	,	,	PUNCT
easat-1610	162	4	acquisition	acquisition	NOUN
easat-1610	162	5	costs	cost	NOUN
easat-1610	162	6	always	always	ADV
easat-1610	162	7	influence	influence	VERB
easat-1610	162	8	customer	customer	NOUN
easat-1610	162	9	relations	relation	NOUN
easat-1610	162	10	because	because	SCONJ
easat-1610	162	11	the	the	DET
easat-1610	162	12	amount	amount	NOUN
easat-1610	162	13	of	of	ADP
easat-1610	162	14	latent	latent	ADJ
easat-1610	162	15	information	information	NOUN
easat-1610	162	16	companies	company	NOUN
easat-1610	162	17	’	'	PUNCT
easat-1610	162	18	consumers	consumer	NOUN
easat-1610	162	19	can	can	AUX
easat-1610	162	20	acquire	acquire	VERB
easat-1610	162	21	depends	depend	VERB
easat-1610	162	22	on	on	ADP
easat-1610	162	23	how	how	SCONJ
easat-1610	162	24	much	much	ADJ
easat-1610	162	25	the	the	DET
easat-1610	162	26	organizations	organization	NOUN
easat-1610	162	27	will	will	AUX
easat-1610	162	28	pay	pay	VERB
easat-1610	162	29	for	for	ADP
easat-1610	162	30	acquisition	acquisition	NOUN
easat-1610	162	31	(	(	PUNCT
easat-1610	162	32	bolton	bolton	PROPN
easat-1610	162	33	&	&	CCONJ
easat-1610	162	34	tarasi	tarasi	PROPN
easat-1610	162	35	,	,	PUNCT
easat-1610	162	36	2017	2017	NUM
easat-1610	162	37	)	)	PUNCT
easat-1610	162	38	.	.	PUNCT
easat-1610	163	1	furthermore	furthermore	ADV
easat-1610	163	2	,	,	PUNCT
easat-1610	163	3	customer	customer	NOUN
easat-1610	163	4	relationship	relationship	NOUN
easat-1610	163	5	management	management	NOUN
easat-1610	163	6	(	(	PUNCT
easat-1610	163	7	crm	crm	NOUN
easat-1610	163	8	)	)	PUNCT
easat-1610	163	9	can	can	AUX
easat-1610	163	10	affect	affect	VERB
easat-1610	163	11	the	the	DET
easat-1610	163	12	performance	performance	NOUN
easat-1610	163	13	of	of	ADP
easat-1610	163	14	crm	crm	PROPN
easat-1610	163	15	and	and	CCONJ
easat-1610	163	16	its	its	PRON
easat-1610	163	17	moderating	moderate	VERB
easat-1610	163	18	role	role	NOUN
easat-1610	163	19	.	.	PUNCT
easat-1610	164	1	for	for	ADP
easat-1610	164	2	analytical	analytical	ADJ
easat-1610	164	3	systems	system	NOUN
easat-1610	164	4	,	,	PUNCT
easat-1610	164	5	the	the	DET
easat-1610	164	6	cluster	cluster	NOUN
easat-1610	164	7	title	title	NOUN
easat-1610	164	8	is	be	AUX
easat-1610	164	9	“	"	PUNCT
easat-1610	164	10	sourcing	source	VERB
easat-1610	164	11	.	.	PUNCT
easat-1610	164	12	”	"	PUNCT
easat-1610	165	1	the	the	DET
easat-1610	165	2	rapid	rapid	ADJ
easat-1610	165	3	expansion	expansion	NOUN
easat-1610	165	4	of	of	ADP
easat-1610	165	5	customers	customer	NOUN
easat-1610	165	6	has	have	AUX
easat-1610	165	7	caused	cause	VERB
easat-1610	165	8	problems	problem	NOUN
easat-1610	165	9	such	such	ADJ
easat-1610	165	10	as	as	ADP
easat-1610	165	11	excessive	excessive	ADJ
easat-1610	165	12	customer	customer	NOUN
easat-1610	165	13	databases	database	NOUN
easat-1610	165	14	,	,	PUNCT
easat-1610	165	15	outdated	outdated	ADJ
easat-1610	165	16	network	network	NOUN
easat-1610	165	17	systems	system	NOUN
easat-1610	165	18	,	,	PUNCT
easat-1610	165	19	and	and	CCONJ
easat-1610	165	20	out	out	ADV
easat-1610	165	21	-	-	PUNCT
easat-1610	165	22	of	of	ADP
easat-1610	165	23	-	-	PUNCT
easat-1610	165	24	sync	sync	NOUN
easat-1610	165	25	services	service	NOUN
easat-1610	165	26	.	.	PUNCT
easat-1610	166	1	these	these	PRON
easat-1610	166	2	are	be	AUX
easat-1610	166	3	significant	significant	ADJ
easat-1610	166	4	challenges	challenge	NOUN
easat-1610	166	5	for	for	ADP
easat-1610	166	6	customer	customer	NOUN
easat-1610	166	7	retention	retention	NOUN
easat-1610	166	8	(	(	PUNCT
easat-1610	166	9	gomber	gomber	PROPN
easat-1610	166	10	et	et	PROPN
easat-1610	166	11	al	al	PROPN
easat-1610	166	12	.	.	PROPN
easat-1610	166	13	,	,	PUNCT
easat-1610	166	14	2018	2018	NUM
easat-1610	166	15	)	)	PUNCT
easat-1610	166	16	.	.	PUNCT
easat-1610	167	1	current	current	ADJ
easat-1610	167	2	research	research	NOUN
easat-1610	167	3	dimensions	dimension	NOUN
easat-1610	167	4	include	include	VERB
easat-1610	167	5	the	the	DET
easat-1610	167	6	study	study	NOUN
easat-1610	167	7	of	of	ADP
easat-1610	167	8	knowledge	knowledge	NOUN
easat-1610	167	9	-	-	PUNCT
easat-1610	167	10	based	base	VERB
easat-1610	167	11	systems	system	NOUN
easat-1610	167	12	,	,	PUNCT
easat-1610	167	13	online	online	ADJ
easat-1610	167	14	analytical	analytical	ADJ
easat-1610	167	15	processing	processing	NOUN
easat-1610	167	16	,	,	PUNCT
easat-1610	167	17	and	and	CCONJ
easat-1610	167	18	analytic	analytic	ADJ
easat-1610	167	19	hierarchy	hierarchy	NOUN
easat-1610	167	20	processes	process	NOUN
easat-1610	167	21	relating	relate	VERB
easat-1610	167	22	to	to	ADP
easat-1610	167	23	customer	customer	NOUN
easat-1610	167	24	requirements	requirement	NOUN
easat-1610	167	25	.	.	PUNCT
easat-1610	168	1	the	the	DET
easat-1610	168	2	cluster	cluster	NOUN
easat-1610	168	3	title	title	NOUN
easat-1610	168	4	for	for	ADP
easat-1610	168	5	the	the	DET
easat-1610	168	6	operational	operational	ADJ
easat-1610	168	7	models	model	NOUN
easat-1610	168	8	during	during	ADP
easat-1610	168	9	analytical	analytical	ADJ
easat-1610	168	10	is	be	AUX
easat-1610	168	11	“	"	PUNCT
easat-1610	168	12	logistics	logistic	NOUN
easat-1610	168	13	flexibility	flexibility	NOUN
easat-1610	168	14	.	.	PUNCT
easat-1610	168	15	”	"	PUNCT
easat-1610	169	1	supply	supply	NOUN
easat-1610	169	2	chain	chain	NOUN
easat-1610	169	3	management	management	NOUN
easat-1610	169	4	,	,	PUNCT
easat-1610	169	5	data	data	NOUN
easat-1610	169	6	mining	mining	NOUN
easat-1610	169	7	methods	method	NOUN
easat-1610	169	8	,	,	PUNCT
easat-1610	169	9	and	and	CCONJ
easat-1610	169	10	behavioral	behavioral	ADJ
easat-1610	169	11	operations	operation	NOUN
easat-1610	169	12	management	management	NOUN
easat-1610	169	13	have	have	AUX
easat-1610	169	14	caused	cause	VERB
easat-1610	169	15	organizational	organizational	ADJ
easat-1610	169	16	operations	operation	NOUN
easat-1610	169	17	to	to	PART
easat-1610	169	18	change	change	VERB
easat-1610	169	19	.	.	PUNCT
easat-1610	170	1	customers	customer	NOUN
easat-1610	170	2	,	,	PUNCT
easat-1610	170	3	products	product	NOUN
easat-1610	170	4	,	,	PUNCT
easat-1610	170	5	and	and	CCONJ
easat-1610	170	6	choices	choice	NOUN
easat-1610	170	7	are	be	AUX
easat-1610	170	8	challenges	challenge	NOUN
easat-1610	170	9	for	for	ADP
easat-1610	170	10	developing	develop	VERB
easat-1610	170	11	analytical	analytical	ADJ
easat-1610	170	12	crm	crm	NOUN
easat-1610	170	13	(	(	PUNCT
easat-1610	170	14	oliveira	oliveira	PROPN
easat-1610	170	15	,	,	PUNCT
easat-1610	170	16	2012	2012	NUM
easat-1610	170	17	)	)	PUNCT
easat-1610	170	18	.	.	PUNCT
easat-1610	171	1	an	an	DET
easat-1610	171	2	analytical	analytical	ADJ
easat-1610	171	3	framework	framework	NOUN
easat-1610	171	4	is	be	AUX
easat-1610	171	5	also	also	ADV
easat-1610	171	6	a	a	DET
easat-1610	171	7	significant	significant	ADJ
easat-1610	171	8	methodology	methodology	NOUN
easat-1610	171	9	for	for	SCONJ
easat-1610	171	10	firms	firm	NOUN
easat-1610	171	11	to	to	PART
easat-1610	171	12	pay	pay	VERB
easat-1610	171	13	attention	attention	NOUN
easat-1610	171	14	to	to	ADP
easat-1610	171	15	.	.	PUNCT
easat-1610	172	1	1830	1830	NUM
easat-1610	172	2	edelweiss	edelweiss	PROPN
easat-1610	172	3	applied	apply	VERB
easat-1610	172	4	science	science	NOUN
easat-1610	172	5	and	and	CCONJ
easat-1610	172	6	technology	technology	NOUN
easat-1610	172	7	issn	issn	PROPN
easat-1610	172	8	:	:	PUNCT
easat-1610	172	9	2576	2576	NUM
easat-1610	172	10	-	-	SYM
easat-1610	172	11	8484	8484	NUM
easat-1610	172	12	vol	vol	NOUN
easat-1610	172	13	.	.	PROPN
easat-1610	172	14	8	8	NUM
easat-1610	172	15	,	,	PUNCT
easat-1610	172	16	no	no	INTJ
easat-1610	172	17	.	.	NOUN
easat-1610	172	18	4	4	NUM
easat-1610	172	19	:	:	PUNCT
easat-1610	172	20	1822	1822	NUM
easat-1610	172	21	-	-	SYM
easat-1610	172	22	1840	1840	NUM
easat-1610	172	23	,	,	PUNCT
easat-1610	172	24	2024	2024	NUM
easat-1610	172	25	doi	doi	NOUN
easat-1610	172	26	:	:	PUNCT
easat-1610	172	27	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	172	28	©	©	PROPN
easat-1610	172	29	2024	2024	NUM
easat-1610	172	30	by	by	ADP
easat-1610	172	31	the	the	DET
easat-1610	172	32	authors	author	NOUN
easat-1610	172	33	;	;	PUNCT
easat-1610	172	34	licensee	licensee	PROPN
easat-1610	172	35	learning	learn	VERB
easat-1610	172	36	gate	gate	NOUN
easat-1610	172	37	figure	figure	NOUN
easat-1610	172	38	2	2	NUM
easat-1610	172	39	.	.	PUNCT
easat-1610	172	40	keyword	keyword	NOUN
easat-1610	172	41	timeline	timeline	NOUN
easat-1610	172	42	in	in	ADP
easat-1610	172	43	the	the	DET
easat-1610	172	44	literature	literature	NOUN
easat-1610	172	45	on	on	ADP
easat-1610	172	46	analytical	analytical	ADJ
easat-1610	172	47	crm	crm	PROPN
easat-1610	172	48	in	in	ADP
easat-1610	172	49	china	china	PROPN
easat-1610	172	50	from	from	ADP
easat-1610	172	51	wos	wos	PROPN
easat-1610	172	52	source	source	NOUN
easat-1610	172	53	:	:	PUNCT
easat-1610	172	54	web	web	NOUN
easat-1610	172	55	of	of	ADP
easat-1610	172	56	science	science	NOUN
easat-1610	172	57	.	.	PUNCT
easat-1610	173	1	1831	1831	NUM
easat-1610	173	2	edelweiss	edelweiss	PROPN
easat-1610	173	3	applied	apply	VERB
easat-1610	173	4	science	science	NOUN
easat-1610	173	5	and	and	CCONJ
easat-1610	173	6	technology	technology	NOUN
easat-1610	173	7	issn	issn	PROPN
easat-1610	173	8	:	:	PUNCT
easat-1610	173	9	2576	2576	NUM
easat-1610	173	10	-	-	SYM
easat-1610	173	11	8484	8484	NUM
easat-1610	173	12	vol	vol	NOUN
easat-1610	173	13	.	.	PROPN
easat-1610	173	14	8	8	NUM
easat-1610	173	15	,	,	PUNCT
easat-1610	173	16	no	no	INTJ
easat-1610	173	17	.	.	NOUN
easat-1610	173	18	4	4	NUM
easat-1610	173	19	:	:	PUNCT
easat-1610	173	20	1822	1822	NUM
easat-1610	173	21	-	-	SYM
easat-1610	173	22	1840	1840	NUM
easat-1610	173	23	,	,	PUNCT
easat-1610	173	24	2024	2024	NUM
easat-1610	173	25	doi	doi	NOUN
easat-1610	173	26	:	:	PUNCT
easat-1610	173	27	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	173	28	©	©	PROPN
easat-1610	173	29	2024	2024	NUM
easat-1610	173	30	by	by	ADP
easat-1610	173	31	the	the	DET
easat-1610	173	32	authors	author	NOUN
easat-1610	173	33	;	;	PUNCT
easat-1610	173	34	licensee	licensee	PROPN
easat-1610	173	35	learning	learn	VERB
easat-1610	173	36	gate	gate	PROPN
easat-1610	173	37	figure	figure	NOUN
easat-1610	173	38	3	3	NUM
easat-1610	173	39	.	.	PUNCT
easat-1610	173	40	keyword	keyword	NOUN
easat-1610	173	41	clustering	cluster	VERB
easat-1610	173	42	in	in	ADP
easat-1610	173	43	the	the	DET
easat-1610	173	44	literature	literature	NOUN
easat-1610	173	45	on	on	ADP
easat-1610	173	46	analytical	analytical	ADJ
easat-1610	173	47	crm	crm	PROPN
easat-1610	173	48	in	in	ADP
easat-1610	173	49	china	china	PROPN
easat-1610	173	50	from	from	ADP
easat-1610	173	51	wos	wos	PROPN
easat-1610	173	52	source	source	NOUN
easat-1610	173	53	:	:	PUNCT
easat-1610	173	54	web	web	NOUN
easat-1610	173	55	of	of	ADP
easat-1610	173	56	science	science	NOUN
easat-1610	173	57	.	.	PUNCT
easat-1610	174	1	4.2	4.2	NUM
easat-1610	174	2	.	.	PUNCT
easat-1610	175	1	analysis	analysis	NOUN
easat-1610	175	2	of	of	ADP
easat-1610	175	3	the	the	DET
easat-1610	175	4	literature	literature	NOUN
easat-1610	175	5	from	from	ADP
easat-1610	175	6	cnki	cnki	PROPN
easat-1610	175	7	4.2.1.overview	4.2.1.overview	NUM
easat-1610	175	8	of	of	ADP
easat-1610	175	9	analytical	analytical	ADJ
easat-1610	175	10	crm	crm	PROPN
easat-1610	175	11	studies	study	NOUN
easat-1610	175	12	in	in	ADP
easat-1610	175	13	china	china	PROPN
easat-1610	175	14	from	from	ADP
easat-1610	175	15	cnki	cnki	ADJ
easat-1610	175	16	chinese	chinese	ADJ
easat-1610	175	17	researchers	researcher	NOUN
easat-1610	175	18	have	have	AUX
easat-1610	175	19	focused	focus	VERB
easat-1610	175	20	on	on	ADP
easat-1610	175	21	analytical	analytical	ADJ
easat-1610	175	22	crm	crm	NOUN
easat-1610	175	23	in	in	ADP
easat-1610	175	24	the	the	DET
easat-1610	175	25	21st	21st	ADJ
easat-1610	175	26	century	century	NOUN
easat-1610	175	27	.	.	PUNCT
easat-1610	176	1	the	the	DET
easat-1610	176	2	first	first	ADJ
easat-1610	176	3	article	article	NOUN
easat-1610	176	4	in	in	ADP
easat-1610	176	5	cnki	cnki	NOUN
easat-1610	176	6	within	within	ADP
easat-1610	176	7	the	the	DET
easat-1610	176	8	query	query	NOUN
easat-1610	176	9	scope	scope	NOUN
easat-1610	176	10	set	set	VERB
easat-1610	176	11	in	in	ADP
easat-1610	176	12	this	this	DET
easat-1610	176	13	article	article	NOUN
easat-1610	176	14	was	be	AUX
easat-1610	176	15	published	publish	VERB
easat-1610	176	16	in	in	ADP
easat-1610	176	17	2003	2003	NUM
easat-1610	176	18	.	.	PUNCT
easat-1610	177	1	figure	figure	NOUN
easat-1610	177	2	.	.	PUNCT
easat-1610	178	1	4	4	NUM
easat-1610	178	2	shows	show	VERB
easat-1610	178	3	that	that	SCONJ
easat-1610	178	4	from	from	ADP
easat-1610	178	5	2003	2003	NUM
easat-1610	178	6	to	to	ADP
easat-1610	178	7	2023	2023	NUM
easat-1610	178	8	,	,	PUNCT
easat-1610	178	9	the	the	DET
easat-1610	178	10	number	number	NOUN
easat-1610	178	11	of	of	ADP
easat-1610	178	12	studies	study	NOUN
easat-1610	178	13	on	on	ADP
easat-1610	178	14	chinese	chinese	ADJ
easat-1610	178	15	analytical	analytical	ADJ
easat-1610	178	16	crm	crm	PROPN
easat-1610	178	17	constantly	constantly	ADV
easat-1610	178	18	changed	change	VERB
easat-1610	178	19	,	,	PUNCT
easat-1610	178	20	reaching	reach	VERB
easat-1610	178	21	a	a	DET
easat-1610	178	22	peak	peak	NOUN
easat-1610	178	23	in	in	ADP
easat-1610	178	24	2015	2015	NUM
easat-1610	178	25	at	at	ADP
easat-1610	178	26	53	53	NUM
easat-1610	178	27	.	.	PUNCT
easat-1610	179	1	publication	publication	NOUN
easat-1610	179	2	began	begin	VERB
easat-1610	179	3	to	to	PART
easat-1610	179	4	decrease	decrease	VERB
easat-1610	179	5	gradually	gradually	ADV
easat-1610	179	6	each	each	DET
easat-1610	179	7	year	year	NOUN
easat-1610	179	8	after	after	ADP
easat-1610	179	9	2014	2014	NUM
easat-1610	179	10	,	,	PUNCT
easat-1610	179	11	with	with	ADP
easat-1610	179	12	16	16	NUM
easat-1610	179	13	studies	study	NOUN
easat-1610	179	14	at	at	ADP
easat-1610	179	15	the	the	DET
easat-1610	179	16	end	end	NOUN
easat-1610	179	17	of	of	ADP
easat-1610	179	18	2022	2022	NUM
easat-1610	179	19	.	.	PUNCT
easat-1610	180	1	as	as	ADP
easat-1610	180	2	of	of	ADP
easat-1610	180	3	december	december	PROPN
easat-1610	180	4	2023	2023	NUM
easat-1610	180	5	,	,	PUNCT
easat-1610	180	6	there	there	PRON
easat-1610	180	7	were	be	VERB
easat-1610	180	8	only	only	ADV
easat-1610	180	9	17	17	NUM
easat-1610	180	10	studies	study	NOUN
easat-1610	180	11	in	in	ADP
easat-1610	180	12	2023	2023	NUM
easat-1610	180	13	.	.	PUNCT
easat-1610	181	1	publication	publication	NOUN
easat-1610	181	2	may	may	AUX
easat-1610	181	3	continue	continue	VERB
easat-1610	181	4	to	to	PART
easat-1610	181	5	decrease	decrease	VERB
easat-1610	181	6	in	in	ADP
easat-1610	181	7	the	the	DET
easat-1610	181	8	future	future	NOUN
easat-1610	181	9	.	.	PUNCT
easat-1610	182	1	the	the	DET
easat-1610	182	2	decline	decline	NOUN
easat-1610	182	3	in	in	ADP
easat-1610	182	4	publications	publication	NOUN
easat-1610	182	5	in	in	ADP
easat-1610	182	6	this	this	DET
easat-1610	182	7	field	field	NOUN
easat-1610	182	8	over	over	ADP
easat-1610	182	9	the	the	DET
easat-1610	182	10	past	past	ADJ
easat-1610	182	11	few	few	ADJ
easat-1610	182	12	years	year	NOUN
easat-1610	182	13	in	in	ADP
easat-1610	182	14	cnki	cnki	PROPN
easat-1610	182	15	keeps	keep	VERB
easat-1610	182	16	almost	almost	ADV
easat-1610	182	17	the	the	DET
easat-1610	182	18	same	same	ADJ
easat-1610	182	19	trend	trend	NOUN
easat-1610	182	20	as	as	SCONJ
easat-1610	182	21	it	it	PRON
easat-1610	182	22	is	be	AUX
easat-1610	182	23	in	in	ADP
easat-1610	182	24	wos	wos	PROPN
easat-1610	182	25	.	.	PROPN
easat-1610	182	26	table	table	NOUN
easat-1610	182	27	4	4	NUM
easat-1610	182	28	,	,	PUNCT
easat-1610	182	29	the	the	DET
easat-1610	182	30	distribution	distribution	NOUN
easat-1610	182	31	of	of	ADP
easat-1610	182	32	disciplines	discipline	NOUN
easat-1610	182	33	of	of	ADP
easat-1610	182	34	the	the	DET
easat-1610	182	35	studies	study	NOUN
easat-1610	182	36	on	on	ADP
easat-1610	182	37	chinese	chinese	ADJ
easat-1610	182	38	analytical	analytical	ADJ
easat-1610	182	39	crm	crm	PROPN
easat-1610	182	40	from	from	ADP
easat-1610	182	41	cnki	cnki	PROPN
easat-1610	182	42	,	,	PUNCT
easat-1610	182	43	illustrates	illustrate	VERB
easat-1610	182	44	that	that	SCONJ
easat-1610	182	45	analytical	analytical	ADJ
easat-1610	182	46	crm	crm	PROPN
easat-1610	182	47	is	be	AUX
easat-1610	182	48	the	the	DET
easat-1610	182	49	main	main	ADJ
easat-1610	182	50	topic	topic	NOUN
easat-1610	182	51	of	of	ADP
easat-1610	182	52	chinese	chinese	ADJ
easat-1610	182	53	research	research	NOUN
easat-1610	182	54	.	.	PUNCT
easat-1610	183	1	of	of	ADP
easat-1610	183	2	the	the	DET
easat-1610	183	3	sample	sample	NOUN
easat-1610	183	4	232	232	NUM
easat-1610	183	5	chinese	chinese	ADJ
easat-1610	183	6	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec5	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec5	NOUN
easat-1610	183	7	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec5.1	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec5.1	PROPN
easat-1610	183	8	1832	1832	NUM
easat-1610	183	9	edelweiss	edelweiss	PROPN
easat-1610	183	10	applied	apply	VERB
easat-1610	183	11	science	science	NOUN
easat-1610	183	12	and	and	CCONJ
easat-1610	183	13	technology	technology	NOUN
easat-1610	183	14	issn	issn	PROPN
easat-1610	183	15	:	:	PUNCT
easat-1610	183	16	2576	2576	NUM
easat-1610	183	17	-	-	SYM
easat-1610	183	18	8484	8484	NUM
easat-1610	183	19	vol	vol	NOUN
easat-1610	183	20	.	.	PROPN
easat-1610	183	21	8	8	NUM
easat-1610	183	22	,	,	PUNCT
easat-1610	183	23	no	no	INTJ
easat-1610	183	24	.	.	NOUN
easat-1610	183	25	4	4	NUM
easat-1610	183	26	:	:	PUNCT
easat-1610	183	27	1822	1822	NUM
easat-1610	183	28	-	-	SYM
easat-1610	183	29	1840	1840	NUM
easat-1610	183	30	,	,	PUNCT
easat-1610	183	31	2024	2024	NUM
easat-1610	183	32	doi	doi	NOUN
easat-1610	183	33	:	:	PUNCT
easat-1610	183	34	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	183	35	©	©	PROPN
easat-1610	183	36	2024	2024	NUM
easat-1610	183	37	by	by	ADP
easat-1610	183	38	the	the	DET
easat-1610	183	39	authors	author	NOUN
easat-1610	183	40	;	;	PUNCT
easat-1610	183	41	licensee	licensee	PROPN
easat-1610	183	42	learning	learning	PROPN
easat-1610	183	43	gate	gate	PROPN
easat-1610	183	44	studies	study	NOUN
easat-1610	183	45	,	,	PUNCT
easat-1610	183	46	37.66	37.66	NUM
easat-1610	183	47	%	%	NOUN
easat-1610	183	48	researched	research	VERB
easat-1610	183	49	related	related	ADJ
easat-1610	183	50	issues	issue	NOUN
easat-1610	183	51	.	.	PUNCT
easat-1610	184	1	another	another	DET
easat-1610	184	2	33.27	33.27	NUM
easat-1610	184	3	%	%	NOUN
easat-1610	184	4	were	be	AUX
easat-1610	184	5	related	relate	VERB
easat-1610	184	6	to	to	ADP
easat-1610	184	7	crm	crm	PROPN
easat-1610	184	8	,	,	PUNCT
easat-1610	184	9	crm	crm	NOUN
easat-1610	184	10	systems	system	NOUN
easat-1610	184	11	,	,	PUNCT
easat-1610	184	12	customer	customer	NOUN
easat-1610	184	13	relationships	relationship	NOUN
easat-1610	184	14	,	,	PUNCT
easat-1610	184	15	analytical	analytical	ADJ
easat-1610	184	16	,	,	PUNCT
easat-1610	184	17	and	and	CCONJ
easat-1610	184	18	data	datum	NOUN
easat-1610	184	19	mining	mining	NOUN
easat-1610	184	20	.	.	PUNCT
easat-1610	185	1	analysis	analysis	NOUN
easat-1610	185	2	of	of	ADP
easat-1610	185	3	the	the	DET
easat-1610	185	4	most	most	ADV
easat-1610	185	5	highly	highly	ADV
easat-1610	185	6	-	-	PUNCT
easat-1610	185	7	cited	cite	VERB
easat-1610	185	8	references	reference	NOUN
easat-1610	185	9	in	in	ADP
easat-1610	185	10	cnki	cnki	PROPN
easat-1610	185	11	showed	show	VERB
easat-1610	185	12	the	the	DET
easat-1610	185	13	distribution	distribution	NOUN
easat-1610	185	14	of	of	ADP
easat-1610	185	15	research	research	NOUN
easat-1610	185	16	directions	direction	NOUN
easat-1610	185	17	.	.	PUNCT
easat-1610	186	1	table	table	NOUN
easat-1610	186	2	5	5	NUM
easat-1610	186	3	lists	list	NOUN
easat-1610	186	4	the	the	DET
easat-1610	186	5	ten	ten	NUM
easat-1610	186	6	most	most	ADV
easat-1610	186	7	highly	highly	ADV
easat-1610	186	8	-	-	PUNCT
easat-1610	186	9	cited	cite	VERB
easat-1610	186	10	studies	study	NOUN
easat-1610	186	11	,	,	PUNCT
easat-1610	186	12	of	of	ADP
easat-1610	186	13	which	which	PRON
easat-1610	186	14	seven	seven	NUM
easat-1610	186	15	discussed	discuss	VERB
easat-1610	186	16	applied	apply	VERB
easat-1610	186	17	areas	area	NOUN
easat-1610	186	18	,	,	PUNCT
easat-1610	186	19	models	model	NOUN
easat-1610	186	20	,	,	PUNCT
easat-1610	186	21	and	and	CCONJ
easat-1610	186	22	strategies	strategy	NOUN
easat-1610	186	23	of	of	ADP
easat-1610	186	24	analytical	analytical	ADJ
easat-1610	186	25	crm	crm	PROPN
easat-1610	186	26	in	in	ADP
easat-1610	186	27	china	china	PROPN
easat-1610	186	28	.	.	PUNCT
easat-1610	187	1	another	another	DET
easat-1610	187	2	three	three	NUM
easat-1610	187	3	discussed	discuss	VERB
easat-1610	187	4	the	the	DET
easat-1610	187	5	information	information	NOUN
easat-1610	187	6	technology	technology	NOUN
easat-1610	187	7	used	use	VERB
easat-1610	187	8	by	by	ADP
easat-1610	187	9	analytical	analytical	ADJ
easat-1610	187	10	crm	crm	PROPN
easat-1610	187	11	,	,	PUNCT
easat-1610	187	12	including	include	VERB
easat-1610	187	13	data	data	NOUN
easat-1610	187	14	mining	mining	NOUN
easat-1610	187	15	and	and	CCONJ
easat-1610	187	16	software	software	NOUN
easat-1610	187	17	architecture	architecture	NOUN
easat-1610	187	18	.	.	PUNCT
easat-1610	188	1	four	four	NUM
easat-1610	188	2	of	of	ADP
easat-1610	188	3	these	these	DET
easat-1610	188	4	ten	ten	NUM
easat-1610	188	5	studies	study	NOUN
easat-1610	188	6	used	use	VERB
easat-1610	188	7	theoretical	theoretical	ADJ
easat-1610	188	8	research	research	NOUN
easat-1610	188	9	,	,	PUNCT
easat-1610	188	10	three	three	NUM
easat-1610	188	11	conducted	conduct	VERB
easat-1610	188	12	descriptive	descriptive	ADJ
easat-1610	188	13	research	research	NOUN
easat-1610	188	14	based	base	VERB
easat-1610	188	15	on	on	ADP
easat-1610	188	16	statistical	statistical	ADJ
easat-1610	188	17	data	datum	NOUN
easat-1610	188	18	,	,	PUNCT
easat-1610	188	19	while	while	SCONJ
easat-1610	188	20	the	the	DET
easat-1610	188	21	remaining	remain	VERB
easat-1610	188	22	three	three	NUM
easat-1610	188	23	are	be	AUX
easat-1610	188	24	summary	summary	NOUN
easat-1610	188	25	studies	study	NOUN
easat-1610	188	26	.	.	PUNCT
easat-1610	189	1	chinese	chinese	ADJ
easat-1610	189	2	research	research	NOUN
easat-1610	189	3	on	on	ADP
easat-1610	189	4	analytical	analytical	ADJ
easat-1610	189	5	crm	crm	PROPN
easat-1610	189	6	dominantly	dominantly	ADV
easat-1610	189	7	uses	use	VERB
easat-1610	189	8	a	a	DET
easat-1610	189	9	macro	macro	ADJ
easat-1610	189	10	approach	approach	NOUN
easat-1610	189	11	.	.	PUNCT
easat-1610	190	1	figure	figure	VERB
easat-1610	190	2	4	4	NUM
easat-1610	190	3	.	.	PUNCT
easat-1610	190	4	annual	annual	ADJ
easat-1610	190	5	distribution	distribution	NOUN
easat-1610	190	6	of	of	ADP
easat-1610	190	7	studies	study	NOUN
easat-1610	190	8	on	on	ADP
easat-1610	190	9	analytical	analytical	ADJ
easat-1610	190	10	crm	crm	PROPN
easat-1610	190	11	in	in	ADP
easat-1610	190	12	china	china	PROPN
easat-1610	190	13	from	from	ADP
easat-1610	190	14	cnki	cnki	PROPN
easat-1610	190	15	.	.	PUNCT
easat-1610	190	16	source	source	NOUN
easat-1610	190	17	:	:	PUNCT
easat-1610	190	18	cnki	cnki	ADJ
easat-1610	190	19	table	table	NOUN
easat-1610	190	20	4	4	NUM
easat-1610	190	21	.	.	PUNCT
easat-1610	190	22	topic	topic	NOUN
easat-1610	190	23	distribution	distribution	NOUN
easat-1610	190	24	of	of	ADP
easat-1610	190	25	the	the	DET
easat-1610	190	26	studies	study	NOUN
easat-1610	190	27	on	on	ADP
easat-1610	190	28	analytical	analytical	ADJ
easat-1610	190	29	crm	crm	PROPN
easat-1610	190	30	in	in	ADP
easat-1610	190	31	china	china	PROPN
easat-1610	190	32	from	from	ADP
easat-1610	190	33	cnki	cnki	ADJ
easat-1610	190	34	(	(	PUNCT
easat-1610	190	35	top	top	NOUN
easat-1610	190	36	10	10	NUM
easat-1610	190	37	)	)	PUNCT
easat-1610	190	38	.	.	PUNCT
easat-1610	191	1	topic	topic	NOUN
easat-1610	191	2	count	count	VERB
easat-1610	191	3	analytical	analytical	ADJ
easat-1610	191	4	crm	crm	PROPN
easat-1610	191	5	232	232	NUM
easat-1610	191	6	crm	crm	PROPN
easat-1610	191	7	55	55	NUM
easat-1610	191	8	crm	crm	NOUN
easat-1610	191	9	system	system	NOUN
easat-1610	191	10	44	44	NUM
easat-1610	191	11	customer	customer	NOUN
easat-1610	191	12	relationship	relationship	NOUN
easat-1610	191	13	41	41	NUM
easat-1610	191	14	analytical	analytical	ADJ
easat-1610	191	15	35	35	NUM
easat-1610	191	16	data	datum	NOUN
easat-1610	191	17	mining	mine	VERB
easat-1610	191	18	30	30	NUM
easat-1610	191	19	enterprise	enterprise	NOUN
easat-1610	191	20	customer	customer	NOUN
easat-1610	191	21	relationship	relationship	NOUN
easat-1610	191	22	management	management	NOUN
easat-1610	191	23	15	15	NUM
easat-1610	191	24	analysis	analysis	NOUN
easat-1610	191	25	and	and	CCONJ
easat-1610	191	26	design	design	VERB
easat-1610	191	27	15	15	NUM
easat-1610	191	28	commercial	commercial	ADJ
easat-1610	191	29	bank	bank	NOUN
easat-1610	191	30	16	16	NUM
easat-1610	191	31	analytical	analytical	ADJ
easat-1610	191	32	crm	crm	NOUN
easat-1610	191	33	system	system	NOUN
easat-1610	191	34	15	15	NUM
easat-1610	191	35	source	source	NOUN
easat-1610	191	36	:	:	PUNCT
easat-1610	191	37	cnki	cnki	PROPN
easat-1610	191	38	1833	1833	NUM
easat-1610	191	39	edelweiss	edelweiss	PROPN
easat-1610	191	40	applied	apply	VERB
easat-1610	191	41	science	science	NOUN
easat-1610	191	42	and	and	CCONJ
easat-1610	191	43	technology	technology	NOUN
easat-1610	191	44	issn	issn	PROPN
easat-1610	191	45	:	:	PUNCT
easat-1610	191	46	2576	2576	NUM
easat-1610	191	47	-	-	SYM
easat-1610	191	48	8484	8484	NUM
easat-1610	191	49	vol	vol	NOUN
easat-1610	191	50	.	.	PROPN
easat-1610	191	51	8	8	NUM
easat-1610	191	52	,	,	PUNCT
easat-1610	191	53	no	no	INTJ
easat-1610	191	54	.	.	NOUN
easat-1610	191	55	4	4	NUM
easat-1610	191	56	:	:	PUNCT
easat-1610	191	57	1822	1822	NUM
easat-1610	191	58	-	-	SYM
easat-1610	191	59	1840	1840	NUM
easat-1610	191	60	,	,	PUNCT
easat-1610	191	61	2024	2024	NUM
easat-1610	191	62	doi	doi	NOUN
easat-1610	191	63	:	:	PUNCT
easat-1610	191	64	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	191	65	©	©	PROPN
easat-1610	191	66	2024	2024	NUM
easat-1610	191	67	by	by	ADP
easat-1610	191	68	the	the	DET
easat-1610	191	69	authors	author	NOUN
easat-1610	191	70	;	;	PUNCT
easat-1610	191	71	licensee	licensee	PROPN
easat-1610	191	72	learning	learn	VERB
easat-1610	191	73	gate	gate	NOUN
easat-1610	191	74	table	table	NOUN
easat-1610	191	75	5	5	NUM
easat-1610	191	76	.	.	PUNCT
easat-1610	191	77	top	top	ADJ
easat-1610	191	78	10	10	NUM
easat-1610	191	79	most	most	ADV
easat-1610	191	80	highly	highly	ADV
easat-1610	191	81	-	-	PUNCT
easat-1610	191	82	cited	cite	VERB
easat-1610	191	83	studies	study	NOUN
easat-1610	191	84	on	on	ADP
easat-1610	191	85	analytical	analytical	ADJ
easat-1610	191	86	crm	crm	PROPN
easat-1610	191	87	in	in	ADP
easat-1610	191	88	china	china	PROPN
easat-1610	191	89	from	from	ADP
easat-1610	191	90	cnki	cnki	ADJ
easat-1610	191	91	no	no	PROPN
easat-1610	191	92	.	.	PUNCT
easat-1610	192	1	article	article	NOUN
easat-1610	192	2	title	title	NOUN
easat-1610	192	3	authors	authors	PROPN
easat-1610	192	4	journal	journal	PROPN
easat-1610	192	5	citation	citation	NOUN
easat-1610	192	6	count	count	NOUN
easat-1610	192	7	year	year	NOUN
easat-1610	192	8	1	1	NUM
easat-1610	192	9	analysis	analysis	NOUN
easat-1610	192	10	of	of	ADP
easat-1610	192	11	crm	crm	NOUN
easat-1610	192	12	from	from	ADP
easat-1610	192	13	different	different	ADJ
easat-1610	192	14	sides	side	NOUN
easat-1610	192	15	the	the	DET
easat-1610	192	16	review	review	NOUN
easat-1610	192	17	of	of	ADP
easat-1610	192	18	the	the	DET
easat-1610	192	19	papers	paper	NOUN
easat-1610	192	20	of	of	ADP
easat-1610	192	21	crm	crm	PROPN
easat-1610	192	22	li	li	PROPN
easat-1610	192	23	lisha	lisha	PROPN
easat-1610	192	24	reformation	reformation	NOUN
easat-1610	192	25	&	&	CCONJ
easat-1610	192	26	strategy	strategy	NOUN
easat-1610	192	27	229	229	NUM
easat-1610	192	28	2012	2012	NUM
easat-1610	192	29	2	2	NUM
easat-1610	192	30	customer	customer	NOUN
easat-1610	192	31	relationship	relationship	NOUN
easat-1610	192	32	management	management	NOUN
easat-1610	192	33	,	,	PUNCT
easat-1610	192	34	internal	internal	ADJ
easat-1610	192	35	control	control	NOUN
easat-1610	192	36	and	and	CCONJ
easat-1610	192	37	merger	merger	NOUN
easat-1610	192	38	and	and	CCONJ
easat-1610	192	39	acquisition	acquisition	NOUN
easat-1610	192	40	performance	performance	NOUN
easat-1610	192	41	analysis	analysis	NOUN
easat-1610	192	42	of	of	ADP
easat-1610	192	43	multivariate	multivariate	NOUN
easat-1610	192	44	linear	linear	PROPN
easat-1610	192	45	regression	regression	PROPN
easat-1610	192	46	model	model	PROPN
easat-1610	192	47	chen	chen	PROPN
easat-1610	192	48	xiaojun	xiaojun	PROPN
easat-1610	192	49	;	;	PUNCT
easat-1610	192	50	ji	ji	PROPN
easat-1610	192	51	fuxing	fuxe	VERB
easat-1610	192	52	management	management	NOUN
easat-1610	192	53	review	review	NOUN
easat-1610	192	54	123	123	NUM
easat-1610	192	55	2021	2021	NUM
easat-1610	192	56	3	3	NUM
easat-1610	192	57	analysis	analysis	NOUN
easat-1610	192	58	of	of	ADP
easat-1610	192	59	customer	customer	NOUN
easat-1610	192	60	relationship	relationship	NOUN
easat-1610	192	61	management	management	NOUN
easat-1610	192	62	in	in	ADP
easat-1610	192	63	commercial	commercial	ADJ
easat-1610	192	64	banks	bank	NOUN
easat-1610	192	65	under	under	ADP
easat-1610	192	66	the	the	DET
easat-1610	192	67	new	new	ADJ
easat-1610	192	68	situation	situation	NOUN
easat-1610	192	69	wang	wang	PROPN
easat-1610	192	70	,	,	PUNCT
easat-1610	192	71	yinming	yinme	VERB
easat-1610	192	72	;	;	PUNCT
easat-1610	192	73	xu	xu	PROPN
easat-1610	192	74	mingyuan	mingyuan	PROPN
easat-1610	192	75	contemporary	contemporary	PROPN
easat-1610	192	76	finance	finance	PROPN
easat-1610	192	77	111	111	NUM
easat-1610	192	78	2018	2018	NUM
easat-1610	192	79	4	4	NUM
easat-1610	192	80	research	research	NOUN
easat-1610	192	81	on	on	ADP
easat-1610	192	82	the	the	DET
easat-1610	192	83	current	current	ADJ
easat-1610	192	84	situation	situation	NOUN
easat-1610	192	85	analysis	analysis	NOUN
easat-1610	192	86	and	and	CCONJ
easat-1610	192	87	improvement	improvement	NOUN
easat-1610	192	88	path	path	NOUN
easat-1610	192	89	of	of	ADP
easat-1610	192	90	enterprise	enterprise	NOUN
easat-1610	192	91	customer	customer	NOUN
easat-1610	192	92	relationship	relationship	NOUN
easat-1610	192	93	management	management	NOUN
easat-1610	192	94	tao	tao	PROPN
easat-1610	192	95	zhiyu	zhiyu	NOUN
easat-1610	192	96	operation	operation	NOUN
easat-1610	192	97	and	and	CCONJ
easat-1610	192	98	management	management	NOUN
easat-1610	192	99	103	103	NUM
easat-1610	192	100	2021	2021	NUM
easat-1610	192	101	5	5	NUM
easat-1610	192	102	the	the	DET
easat-1610	192	103	relationship	relationship	NOUN
easat-1610	192	104	between	between	ADP
easat-1610	192	105	customer	customer	NOUN
easat-1610	192	106	relationship	relationship	NOUN
easat-1610	192	107	management	management	NOUN
easat-1610	192	108	systems	system	NOUN
easat-1610	192	109	and	and	CCONJ
easat-1610	192	110	corporate	corporate	ADJ
easat-1610	192	111	operational	operational	ADJ
easat-1610	192	112	performance	performance	NOUN
easat-1610	192	113	a	a	DET
easat-1610	192	114	comparative	comparative	ADJ
easat-1610	192	115	analysis	analysis	NOUN
easat-1610	192	116	based	base	VERB
easat-1610	192	117	on	on	ADP
easat-1610	192	118	listed	list	VERB
easat-1610	192	119	companies	company	NOUN
easat-1610	192	120	in	in	ADP
easat-1610	192	121	the	the	DET
easat-1610	192	122	u.s	u.s	PROPN
easat-1610	192	123	.	.	PROPN
easat-1610	192	124	and	and	CCONJ
easat-1610	192	125	china	china	PROPN
easat-1610	192	126	li	li	PROPN
easat-1610	192	127	yangfan	yangfan	PROPN
easat-1610	192	128	;	;	PUNCT
easat-1610	192	129	ge	ge	PROPN
easat-1610	192	130	fuhai	fuhai	PROPN
easat-1610	192	131	journal	journal	PROPN
easat-1610	192	132	of	of	ADP
easat-1610	192	133	technology	technology	NOUN
easat-1610	192	134	economics	economic	NOUN
easat-1610	192	135	94	94	NUM
easat-1610	192	136	2015	2015	NUM
easat-1610	192	137	6	6	NUM
easat-1610	192	138	an	an	DET
easat-1610	192	139	applied	apply	VERB
easat-1610	192	140	study	study	NOUN
easat-1610	192	141	of	of	ADP
easat-1610	192	142	analytical	analytical	ADJ
easat-1610	192	143	customer	customer	NOUN
easat-1610	192	144	relationship	relationship	NOUN
easat-1610	192	145	management	management	NOUN
easat-1610	192	146	in	in	ADP
easat-1610	192	147	small	small	ADJ
easat-1610	192	148	and	and	CCONJ
easat-1610	192	149	medium	medium	ADJ
easat-1610	192	150	-	-	PUNCT
easat-1610	192	151	sized	sized	ADJ
easat-1610	192	152	commercial	commercial	ADJ
easat-1610	192	153	banks	bank	NOUN
easat-1610	192	154	huang	huang	PROPN
easat-1610	192	155	jinrui	jinrui	PROPN
easat-1610	192	156	modernization	modernization	PROPN
easat-1610	192	157	of	of	ADP
easat-1610	192	158	management	management	NOUN
easat-1610	192	159	72	72	NUM
easat-1610	192	160	2014	2014	NUM
easat-1610	192	161	7	7	NUM
easat-1610	192	162	research	research	NOUN
easat-1610	192	163	on	on	ADP
easat-1610	192	164	bank	bank	NOUN
easat-1610	192	165	customer	customer	NOUN
easat-1610	192	166	relationship	relationship	NOUN
easat-1610	192	167	management	management	NOUN
easat-1610	192	168	strategy	strategy	NOUN
easat-1610	192	169	based	base	VERB
easat-1610	192	170	on	on	ADP
easat-1610	192	171	customer	customer	NOUN
easat-1610	192	172	value	value	NOUN
easat-1610	192	173	analysis	analysis	NOUN
easat-1610	192	174	guo	guo	PROPN
easat-1610	192	175	ling	ling	PROPN
easat-1610	192	176	taxpaying	taxpaye	VERB
easat-1610	192	177	72	72	NUM
easat-1610	192	178	2019	2019	NUM
easat-1610	192	179	8	8	NUM
easat-1610	192	180	data	datum	NOUN
easat-1610	192	181	mining	mining	NOUN
easat-1610	192	182	analysis	analysis	NOUN
easat-1610	192	183	of	of	ADP
easat-1610	192	184	customer	customer	NOUN
easat-1610	192	185	segmentation	segmentation	NOUN
easat-1610	192	186	in	in	ADP
easat-1610	192	187	customer	customer	NOUN
easat-1610	192	188	relationship	relationship	NOUN
easat-1610	192	189	management	management	PROPN
easat-1610	192	190	qu	qu	PROPN
easat-1610	192	191	jialiang	jialiang	PROPN
easat-1610	192	192	;	;	PUNCT
easat-1610	192	193	lv	lv	PROPN
easat-1610	192	194	shuyi	shuyi	PROPN
easat-1610	192	195	forum	forum	PROPN
easat-1610	192	196	60	60	NUM
easat-1610	192	197	2015	2015	NUM
easat-1610	192	198	9	9	NUM
easat-1610	192	199	mechanism	mechanism	NOUN
easat-1610	192	200	analysis	analysis	NOUN
easat-1610	192	201	of	of	ADP
easat-1610	192	202	customer	customer	NOUN
easat-1610	192	203	relationship	relationship	NOUN
easat-1610	192	204	and	and	CCONJ
easat-1610	192	205	working	working	NOUN
easat-1610	192	206	capital	capital	NOUN
easat-1610	192	207	management	management	NOUN
easat-1610	192	208	wang	wang	PROPN
easat-1610	192	209	xin	xin	PROPN
easat-1610	193	1	commercial	commercial	PROPN
easat-1610	193	2	accounting	account	VERB
easat-1610	193	3	59	59	NUM
easat-1610	193	4	2017	2017	NUM
easat-1610	193	5	10	10	NUM
easat-1610	193	6	software	software	NOUN
easat-1610	193	7	architecture	architecture	NOUN
easat-1610	193	8	for	for	ADP
easat-1610	193	9	analytical	analytical	ADJ
easat-1610	193	10	crm	crm	PROPN
easat-1610	193	11	li	li	PROPN
easat-1610	193	12	haiming	haiming	PROPN
easat-1610	193	13	et	et	PROPN
easat-1610	193	14	al	al	PROPN
easat-1610	193	15	.	.	PROPN
easat-1610	193	16	computer	computer	NOUN
easat-1610	193	17	engineering	engineering	NOUN
easat-1610	193	18	and	and	CCONJ
easat-1610	193	19	applications	application	NOUN
easat-1610	193	20	56	56	NUM
easat-1610	193	21	2003	2003	NUM
easat-1610	193	22	source	source	NOUN
easat-1610	193	23	:	:	PUNCT
easat-1610	193	24	cnki	cnki	PROPN
easat-1610	193	25	4.2.2	4.2.2	X
easat-1610	193	26	.	.	PUNCT
easat-1610	194	1	quantitative	quantitative	ADJ
easat-1610	194	2	analysis	analysis	NOUN
easat-1610	194	3	of	of	ADP
easat-1610	194	4	the	the	DET
easat-1610	194	5	studies	study	NOUN
easat-1610	194	6	of	of	ADP
easat-1610	194	7	analytical	analytical	ADJ
easat-1610	194	8	crm	crm	PROPN
easat-1610	194	9	in	in	ADP
easat-1610	194	10	china	china	PROPN
easat-1610	194	11	from	from	ADP
easat-1610	194	12	cnki	cnki	PROPN
easat-1610	194	13	4.2.2.1	4.2.2.1	NUM
easat-1610	194	14	.	.	PUNCT
easat-1610	195	1	research	research	NOUN
easat-1610	195	2	institutions	institution	NOUN
easat-1610	195	3	as	as	SCONJ
easat-1610	195	4	shown	show	VERB
easat-1610	195	5	in	in	ADP
easat-1610	195	6	table	table	NOUN
easat-1610	195	7	6	6	NUM
easat-1610	195	8	,	,	PUNCT
easat-1610	195	9	tianjin	tianjin	PROPN
easat-1610	195	10	university	university	PROPN
easat-1610	195	11	school	school	NOUN
easat-1610	195	12	of	of	ADP
easat-1610	195	13	management	management	NOUN
easat-1610	195	14	has	have	VERB
easat-1610	195	15	three	three	NUM
easat-1610	195	16	publications	publication	NOUN
easat-1610	195	17	on	on	ADP
easat-1610	195	18	analytical	analytical	ADJ
easat-1610	195	19	crm	crm	PROPN
easat-1610	195	20	,	,	PUNCT
easat-1610	195	21	and	and	CCONJ
easat-1610	195	22	others	other	NOUN
easat-1610	195	23	have	have	VERB
easat-1610	195	24	two	two	NUM
easat-1610	195	25	publications	publication	NOUN
easat-1610	195	26	separately	separately	ADV
easat-1610	195	27	.	.	PUNCT
easat-1610	196	1	furthermore	furthermore	ADV
easat-1610	196	2	,	,	PUNCT
easat-1610	196	3	the	the	DET
easat-1610	196	4	centrality	centrality	NOUN
easat-1610	196	5	of	of	ADP
easat-1610	196	6	each	each	DET
easat-1610	196	7	institution	institution	NOUN
easat-1610	196	8	is	be	AUX
easat-1610	196	9	0	0	NUM
easat-1610	196	10	,	,	PUNCT
easat-1610	196	11	indicating	indicate	VERB
easat-1610	196	12	that	that	SCONJ
easat-1610	196	13	the	the	DET
easat-1610	196	14	research	research	NOUN
easat-1610	196	15	strength	strength	NOUN
easat-1610	196	16	in	in	ADP
easat-1610	196	17	this	this	DET
easat-1610	196	18	field	field	NOUN
easat-1610	196	19	is	be	AUX
easat-1610	196	20	dispersed	disperse	VERB
easat-1610	196	21	,	,	PUNCT
easat-1610	196	22	with	with	ADP
easat-1610	196	23	no	no	DET
easat-1610	196	24	aggregation	aggregation	NOUN
easat-1610	196	25	or	or	CCONJ
easat-1610	196	26	scaling	scaling	NOUN
easat-1610	196	27	effects	effect	NOUN
easat-1610	196	28	.	.	PUNCT
easat-1610	197	1	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec4.2	https://www-sciencedirect-com-ssl.3281.top/science/article/pii/s0959652620315845#sec4.2	PROPN
easat-1610	197	2	1834	1834	NUM
easat-1610	197	3	edelweiss	edelweiss	PROPN
easat-1610	197	4	applied	apply	VERB
easat-1610	197	5	science	science	NOUN
easat-1610	197	6	and	and	CCONJ
easat-1610	197	7	technology	technology	NOUN
easat-1610	197	8	issn	issn	PROPN
easat-1610	197	9	:	:	PUNCT
easat-1610	197	10	2576	2576	NUM
easat-1610	197	11	-	-	SYM
easat-1610	197	12	8484	8484	NUM
easat-1610	197	13	vol	vol	NOUN
easat-1610	197	14	.	.	PROPN
easat-1610	197	15	8	8	NUM
easat-1610	197	16	,	,	PUNCT
easat-1610	197	17	no	no	INTJ
easat-1610	197	18	.	.	NOUN
easat-1610	197	19	4	4	NUM
easat-1610	197	20	:	:	PUNCT
easat-1610	197	21	1822	1822	NUM
easat-1610	197	22	-	-	SYM
easat-1610	197	23	1840	1840	NUM
easat-1610	197	24	,	,	PUNCT
easat-1610	197	25	2024	2024	NUM
easat-1610	197	26	doi	doi	NOUN
easat-1610	197	27	:	:	PUNCT
easat-1610	197	28	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	197	29	©	©	PROPN
easat-1610	197	30	2024	2024	NUM
easat-1610	197	31	by	by	ADP
easat-1610	197	32	the	the	DET
easat-1610	197	33	authors	author	NOUN
easat-1610	197	34	;	;	PUNCT
easat-1610	197	35	licensee	licensee	PROPN
easat-1610	197	36	learning	learn	VERB
easat-1610	197	37	gate	gate	NOUN
easat-1610	197	38	table	table	NOUN
easat-1610	197	39	6	6	NUM
easat-1610	197	40	.	.	PUNCT
easat-1610	198	1	top	top	ADJ
easat-1610	198	2	10	10	NUM
easat-1610	198	3	institutions	institution	NOUN
easat-1610	198	4	for	for	ADP
easat-1610	198	5	frequency	frequency	NOUN
easat-1610	198	6	of	of	ADP
easat-1610	198	7	published	publish	VERB
easat-1610	198	8	literature	literature	NOUN
easat-1610	198	9	on	on	ADP
easat-1610	198	10	analytical	analytical	ADJ
easat-1610	198	11	crm	crm	PROPN
easat-1610	198	12	in	in	ADP
easat-1610	198	13	china	china	PROPN
easat-1610	198	14	from	from	ADP
easat-1610	198	15	cnki	cnki	PROPN
easat-1610	198	16	.	.	PUNCT
easat-1610	199	1	no	no	DET
easat-1610	199	2	count	count	NOUN
easat-1610	199	3	centrality	centrality	NOUN
easat-1610	199	4	year	year	NOUN
easat-1610	199	5	institution	institution	NOUN
easat-1610	199	6	1	1	NUM
easat-1610	199	7	3	3	NUM
easat-1610	199	8	0	0	NUM
easat-1610	199	9	2006	2006	NUM
easat-1610	199	10	tianjin	tianjin	PROPN
easat-1610	199	11	university	university	PROPN
easat-1610	199	12	school	school	NOUN
easat-1610	199	13	of	of	ADP
easat-1610	199	14	management	management	NOUN
easat-1610	199	15	2	2	NUM
easat-1610	199	16	2	2	NUM
easat-1610	199	17	0	0	NUM
easat-1610	199	18	2009	2009	NUM
easat-1610	199	19	shandong	shandong	PROPN
easat-1610	199	20	university	university	PROPN
easat-1610	199	21	of	of	ADP
easat-1610	199	22	architecture	architecture	NOUN
easat-1610	199	23	library	library	NOUN
easat-1610	199	24	3	3	NUM
easat-1610	199	25	2	2	NUM
easat-1610	199	26	0	0	NUM
easat-1610	199	27	2003	2003	NUM
easat-1610	199	28	shenyang	shenyang	PROPN
easat-1610	199	29	institute	institute	PROPN
easat-1610	199	30	of	of	ADP
easat-1610	199	31	automation	automation	PROPN
easat-1610	199	32	,	,	PUNCT
easat-1610	199	33	chinese	chinese	PROPN
easat-1610	199	34	academy	academy	PROPN
easat-1610	199	35	of	of	ADP
easat-1610	199	36	sciences	sciences	PROPN
easat-1610	199	37	4	4	NUM
easat-1610	199	38	2	2	NUM
easat-1610	199	39	0	0	NUM
easat-1610	199	40	2008	2008	NUM
easat-1610	199	41	college	college	NOUN
easat-1610	199	42	of	of	ADP
easat-1610	199	43	economics	economic	NOUN
easat-1610	199	44	and	and	CCONJ
easat-1610	199	45	management	management	NOUN
easat-1610	199	46	,	,	PUNCT
easat-1610	199	47	vanshan	vanshan	PROPN
easat-1610	199	48	university	university	NOUN
easat-1610	199	49	5	5	NUM
easat-1610	199	50	2	2	NUM
easat-1610	199	51	0	0	NUM
easat-1610	199	52	2019	2019	NUM
easat-1610	199	53	jincheng	jincheng	PROPN
easat-1610	199	54	college	college	PROPN
easat-1610	199	55	of	of	ADP
easat-1610	199	56	sichuan	sichuan	PROPN
easat-1610	199	57	university	university	PROPN
easat-1610	199	58	6	6	NUM
easat-1610	199	59	2	2	NUM
easat-1610	199	60	0	0	NUM
easat-1610	199	61	2004	2004	NUM
easat-1610	199	62	school	school	NOUN
easat-1610	199	63	of	of	ADP
easat-1610	199	64	management	management	NOUN
easat-1610	199	65	,	,	PUNCT
easat-1610	199	66	xi'an	xi'an	PROPN
easat-1610	199	67	jiaotong	jiaotong	PROPN
easat-1610	199	68	university	university	PROPN
easat-1610	199	69	7	7	NUM
easat-1610	199	70	2	2	NUM
easat-1610	199	71	0	0	NUM
easat-1610	199	72	2009	2009	NUM
easat-1610	199	73	school	school	NOUN
easat-1610	199	74	of	of	ADP
easat-1610	199	75	management	management	NOUN
easat-1610	199	76	,	,	PUNCT
easat-1610	199	77	ocean	ocean	PROPN
easat-1610	199	78	university	university	PROPN
easat-1610	199	79	of	of	ADP
easat-1610	199	80	china	china	PROPN
easat-1610	199	81	8	8	NUM
easat-1610	199	82	2	2	NUM
easat-1610	199	83	0	0	NUM
easat-1610	199	84	2009	2009	NUM
easat-1610	199	85	northeast	northeast	ADJ
easat-1610	199	86	university	university	NOUN
easat-1610	199	87	of	of	ADP
easat-1610	199	88	finance	finance	NOUN
easat-1610	199	89	and	and	CCONJ
easat-1610	199	90	economics	economic	NOUN
easat-1610	199	91	9	9	NUM
easat-1610	199	92	2	2	NUM
easat-1610	199	93	0	0	NUM
easat-1610	199	94	2015	2015	NUM
easat-1610	199	95	anhui	anhui	PROPN
easat-1610	199	96	university	university	PROPN
easat-1610	199	97	10	10	NUM
easat-1610	199	98	2	2	NUM
easat-1610	199	99	0	0	NUM
easat-1610	199	100	2013	2013	NUM
easat-1610	199	101	liaoning	liaoning	PROPN
easat-1610	199	102	college	college	PROPN
easat-1610	199	103	of	of	ADP
easat-1610	199	104	foreign	foreign	ADJ
easat-1610	199	105	trade	trade	NOUN
easat-1610	199	106	and	and	CCONJ
easat-1610	199	107	economics	economic	NOUN
easat-1610	199	108	source	source	NOUN
easat-1610	199	109	:	:	PUNCT
easat-1610	199	110	cnki	cnki	PROPN
easat-1610	199	111	.	.	PUNCT
easat-1610	200	1	4.2.3	4.2.3	X
easat-1610	200	2	.	.	PUNCT
easat-1610	201	1	research	research	NOUN
easat-1610	201	2	hotspots	hotspot	NOUN
easat-1610	201	3	figure	figure	NOUN
easat-1610	201	4	5	5	NUM
easat-1610	201	5	shows	show	VERB
easat-1610	201	6	a	a	DET
easat-1610	201	7	timeline	timeline	NOUN
easat-1610	201	8	of	of	ADP
easat-1610	201	9	keyword	keyword	NOUN
easat-1610	201	10	co	co	NOUN
easat-1610	201	11	-	-	NOUN
easat-1610	201	12	occurrence	occurrence	NOUN
easat-1610	201	13	in	in	ADP
easat-1610	201	14	the	the	DET
easat-1610	201	15	cnki	cnki	ADJ
easat-1610	201	16	literature	literature	NOUN
easat-1610	201	17	.	.	PUNCT
easat-1610	202	1	there	there	PRON
easat-1610	202	2	are	be	VERB
easat-1610	202	3	five	five	NUM
easat-1610	202	4	essential	essential	ADJ
easat-1610	202	5	clusters	cluster	NOUN
easat-1610	202	6	in	in	ADP
easat-1610	202	7	the	the	DET
easat-1610	202	8	288	288	NUM
easat-1610	202	9	-	-	PUNCT
easat-1610	202	10	node	node	ADJ
easat-1610	202	11	hybrid	hybrid	NOUN
easat-1610	202	12	network	network	NOUN
easat-1610	202	13	(	(	PUNCT
easat-1610	202	14	figure	figure	NOUN
easat-1610	202	15	6	6	NUM
easat-1610	202	16	)	)	PUNCT
easat-1610	202	17	.	.	PUNCT
easat-1610	203	1	they	they	PRON
easat-1610	203	2	can	can	AUX
easat-1610	203	3	be	be	AUX
easat-1610	203	4	summarized	summarize	VERB
easat-1610	203	5	as	as	ADP
easat-1610	203	6	five	five	NUM
easat-1610	203	7	hot	hot	ADJ
easat-1610	203	8	topics	topic	NOUN
easat-1610	203	9	:	:	PUNCT
easat-1610	203	10	crm	crm	NOUN
easat-1610	203	11	strategy	strategy	NOUN
easat-1610	203	12	,	,	PUNCT
easat-1610	203	13	data	data	NOUN
easat-1610	203	14	mining	mining	NOUN
easat-1610	203	15	methods	method	NOUN
easat-1610	203	16	,	,	PUNCT
easat-1610	203	17	marketing	marketing	NOUN
easat-1610	203	18	analysis	analysis	NOUN
easat-1610	203	19	,	,	PUNCT
easat-1610	203	20	customer	customer	NOUN
easat-1610	203	21	maintenance	maintenance	NOUN
easat-1610	203	22	strategies	strategy	NOUN
easat-1610	203	23	,	,	PUNCT
easat-1610	203	24	and	and	CCONJ
easat-1610	203	25	customer	customer	NOUN
easat-1610	203	26	classification	classification	NOUN
easat-1610	203	27	.	.	PUNCT
easat-1610	204	1	the	the	DET
easat-1610	204	2	cluster	cluster	NOUN
easat-1610	204	3	title	title	NOUN
easat-1610	204	4	for	for	ADP
easat-1610	204	5	the	the	DET
easat-1610	204	6	strategy	strategy	NOUN
easat-1610	204	7	of	of	ADP
easat-1610	204	8	analytical	analytical	ADJ
easat-1610	204	9	crm	crm	PROPN
easat-1610	204	10	is	be	AUX
easat-1610	204	11	“	"	PUNCT
easat-1610	204	12	customer	customer	NOUN
easat-1610	204	13	relationship	relationship	NOUN
easat-1610	204	14	management	management	NOUN
easat-1610	204	15	.	.	PUNCT
easat-1610	204	16	”	"	PUNCT
easat-1610	205	1	service	service	NOUN
easat-1610	205	2	models	model	NOUN
easat-1610	205	3	,	,	PUNCT
easat-1610	205	4	customer	customer	NOUN
easat-1610	205	5	information	information	NOUN
easat-1610	205	6	systems	system	NOUN
easat-1610	205	7	,	,	PUNCT
easat-1610	205	8	culture	culture	NOUN
easat-1610	205	9	building	building	NOUN
easat-1610	205	10	,	,	PUNCT
easat-1610	205	11	grass	grass	NOUN
easat-1610	205	12	-	-	PUNCT
easat-1610	205	13	roots	root	NOUN
easat-1610	205	14	euniversities	euniversitie	NOUN
easat-1610	205	15	,	,	PUNCT
easat-1610	205	16	and	and	CCONJ
easat-1610	205	17	database	database	NOUN
easat-1610	205	18	design	design	NOUN
easat-1610	205	19	are	be	AUX
easat-1610	205	20	all	all	PRON
easat-1610	205	21	magnificent	magnificent	ADJ
easat-1610	205	22	dimensions	dimension	NOUN
easat-1610	205	23	to	to	PART
easat-1610	205	24	embark	embark	VERB
easat-1610	205	25	on	on	ADP
easat-1610	205	26	crm	crm	PROPN
easat-1610	205	27	.	.	PUNCT
easat-1610	206	1	crm	crm	NOUN
easat-1610	206	2	strategies	strategy	NOUN
easat-1610	206	3	not	not	PART
easat-1610	206	4	only	only	ADV
easat-1610	206	5	require	require	VERB
easat-1610	206	6	data	datum	NOUN
easat-1610	206	7	marts	marts	PROPN
easat-1610	206	8	and	and	CCONJ
easat-1610	206	9	mass	mass	ADJ
easat-1610	206	10	spatial	spatial	ADJ
easat-1610	206	11	databases	database	NOUN
easat-1610	206	12	but	but	CCONJ
easat-1610	206	13	also	also	ADV
easat-1610	206	14	drive	drive	VERB
easat-1610	206	15	customers	customer	NOUN
easat-1610	206	16	'	'	PART
easat-1610	206	17	insurance	insurance	NOUN
easat-1610	206	18	.	.	PUNCT
easat-1610	207	1	with	with	ADP
easat-1610	207	2	the	the	DET
easat-1610	207	3	rapid	rapid	ADJ
easat-1610	207	4	development	development	NOUN
easat-1610	207	5	of	of	ADP
easat-1610	207	6	modern	modern	ADJ
easat-1610	207	7	information	information	NOUN
easat-1610	207	8	technology	technology	NOUN
easat-1610	207	9	,	,	PUNCT
easat-1610	207	10	new	new	ADJ
easat-1610	207	11	technologies	technology	NOUN
easat-1610	207	12	such	such	ADJ
easat-1610	207	13	as	as	ADP
easat-1610	207	14	cloud	cloud	NOUN
easat-1610	207	15	computing	computing	NOUN
easat-1610	207	16	and	and	CCONJ
easat-1610	207	17	artificial	artificial	ADJ
easat-1610	207	18	intelligence	intelligence	NOUN
easat-1610	207	19	have	have	AUX
easat-1610	207	20	updated	update	VERB
easat-1610	207	21	and	and	CCONJ
easat-1610	207	22	optimized	optimize	VERB
easat-1610	207	23	the	the	DET
easat-1610	207	24	methods	method	NOUN
easat-1610	207	25	of	of	ADP
easat-1610	207	26	communication	communication	NOUN
easat-1610	207	27	between	between	ADP
easat-1610	207	28	companies	company	NOUN
easat-1610	207	29	and	and	CCONJ
easat-1610	207	30	their	their	PRON
easat-1610	207	31	customers	customer	NOUN
easat-1610	207	32	,	,	PUNCT
easat-1610	207	33	thus	thus	ADV
easat-1610	207	34	promoting	promote	VERB
easat-1610	207	35	the	the	DET
easat-1610	207	36	development	development	NOUN
easat-1610	207	37	of	of	ADP
easat-1610	207	38	customer	customer	NOUN
easat-1610	207	39	relations	relation	NOUN
easat-1610	207	40	.	.	PUNCT
easat-1610	208	1	interaction	interaction	NOUN
easat-1610	208	2	between	between	ADP
easat-1610	208	3	customers	customer	NOUN
easat-1610	208	4	is	be	AUX
easat-1610	208	5	no	no	ADV
easat-1610	208	6	longer	long	ADV
easat-1610	208	7	limited	limit	VERB
easat-1610	208	8	to	to	ADP
easat-1610	208	9	sales	sale	NOUN
easat-1610	208	10	and	and	CCONJ
easat-1610	208	11	after	after	ADP
easat-1610	208	12	-	-	PUNCT
easat-1610	208	13	sales	sale	NOUN
easat-1610	208	14	service	service	NOUN
easat-1610	208	15	,	,	PUNCT
easat-1610	208	16	and	and	CCONJ
easat-1610	208	17	the	the	DET
easat-1610	208	18	new	new	ADJ
easat-1610	208	19	customer	customer	NOUN
easat-1610	208	20	relationship	relationship	NOUN
easat-1610	208	21	management	management	NOUN
easat-1610	208	22	model	model	NOUN
easat-1610	208	23	will	will	AUX
easat-1610	208	24	create	create	VERB
easat-1610	208	25	new	new	ADJ
easat-1610	208	26	profit	profit	NOUN
easat-1610	208	27	growth	growth	NOUN
easat-1610	208	28	points	point	NOUN
easat-1610	208	29	for	for	ADP
easat-1610	208	30	enterprises	enterprise	NOUN
easat-1610	208	31	(	(	PUNCT
easat-1610	208	32	huang	huang	PROPN
easat-1610	208	33	&	&	CCONJ
easat-1610	208	34	zhou	zhou	PROPN
easat-1610	208	35	,	,	PUNCT
easat-1610	208	36	2023	2023	NUM
easat-1610	208	37	)	)	PUNCT
easat-1610	208	38	.	.	PUNCT
easat-1610	209	1	through	through	ADP
easat-1610	209	2	data	datum	NOUN
easat-1610	209	3	mining	mining	NOUN
easat-1610	209	4	,	,	PUNCT
easat-1610	209	5	it	it	PRON
easat-1610	209	6	can	can	AUX
easat-1610	209	7	understand	understand	VERB
easat-1610	209	8	the	the	DET
easat-1610	209	9	hobbies	hobby	NOUN
easat-1610	209	10	and	and	CCONJ
easat-1610	209	11	lifestyles	lifestyle	NOUN
easat-1610	209	12	of	of	ADP
easat-1610	209	13	customers	customer	NOUN
easat-1610	209	14	;	;	PUNCT
easat-1610	209	15	provide	provide	VERB
easat-1610	209	16	a	a	DET
easat-1610	209	17	specific	specific	ADJ
easat-1610	209	18	direction	direction	NOUN
easat-1610	209	19	for	for	ADP
easat-1610	209	20	the	the	DET
easat-1610	209	21	development	development	NOUN
easat-1610	209	22	of	of	ADP
easat-1610	209	23	the	the	DET
easat-1610	209	24	enterprise	enterprise	NOUN
easat-1610	209	25	,	,	PUNCT
easat-1610	209	26	compete	compete	VERB
easat-1610	209	27	for	for	ADP
easat-1610	209	28	more	more	ADJ
easat-1610	209	29	customers	customer	NOUN
easat-1610	209	30	,	,	PUNCT
easat-1610	209	31	produce	produce	VERB
easat-1610	209	32	marketable	marketable	ADJ
easat-1610	209	33	products	product	NOUN
easat-1610	209	34	,	,	PUNCT
easat-1610	209	35	and	and	CCONJ
easat-1610	209	36	obtain	obtain	VERB
easat-1610	209	37	a	a	DET
easat-1610	209	38	more	more	ADV
easat-1610	209	39	significant	significant	ADJ
easat-1610	209	40	market	market	NOUN
easat-1610	209	41	;	;	PUNCT
easat-1610	209	42	analyze	analyze	VERB
easat-1610	209	43	the	the	DET
easat-1610	209	44	customer	customer	NOUN
easat-1610	209	45	's	's	PART
easat-1610	209	46	consumption	consumption	NOUN
easat-1610	209	47	information	information	NOUN
easat-1610	209	48	,	,	PUNCT
easat-1610	209	49	and	and	CCONJ
easat-1610	209	50	formulate	formulate	VERB
easat-1610	209	51	the	the	DET
easat-1610	209	52	relevant	relevant	ADJ
easat-1610	209	53	product	product	NOUN
easat-1610	209	54	marketing	marketing	NOUN
easat-1610	209	55	strategy	strategy	NOUN
easat-1610	209	56	;	;	PUNCT
easat-1610	209	57	realize	realize	VERB
easat-1610	209	58	the	the	DET
easat-1610	209	59	effective	effective	ADJ
easat-1610	209	60	management	management	NOUN
easat-1610	209	61	of	of	ADP
easat-1610	209	62	the	the	DET
easat-1610	209	63	customer	customer	NOUN
easat-1610	209	64	,	,	PUNCT
easat-1610	209	65	and	and	CCONJ
easat-1610	209	66	at	at	ADP
easat-1610	209	67	the	the	DET
easat-1610	209	68	same	same	ADJ
easat-1610	209	69	time	time	NOUN
easat-1610	209	70	,	,	PUNCT
easat-1610	209	71	formulate	formulate	VERB
easat-1610	209	72	the	the	DET
easat-1610	209	73	relevant	relevant	ADJ
easat-1610	209	74	personalized	personalized	ADJ
easat-1610	209	75	service	service	NOUN
easat-1610	209	76	for	for	ADP
easat-1610	209	77	the	the	DET
easat-1610	209	78	customer	customer	NOUN
easat-1610	209	79	(	(	PUNCT
easat-1610	209	80	lian	lian	PROPN
easat-1610	209	81	,	,	PUNCT
easat-1610	209	82	2016	2016	NUM
easat-1610	209	83	)	)	PUNCT
easat-1610	209	84	.	.	PUNCT
easat-1610	210	1	for	for	ADP
easat-1610	210	2	marketing	marketing	NOUN
easat-1610	210	3	analysis	analysis	NOUN
easat-1610	210	4	,	,	PUNCT
easat-1610	210	5	the	the	DET
easat-1610	210	6	cluster	cluster	NOUN
easat-1610	210	7	title	title	NOUN
easat-1610	210	8	is	be	AUX
easat-1610	210	9	“	"	PUNCT
easat-1610	210	10	customer	customer	NOUN
easat-1610	210	11	relations	relation	NOUN
easat-1610	210	12	.	.	PUNCT
easat-1610	210	13	”	"	PUNCT
easat-1610	211	1	customer	customer	NOUN
easat-1610	211	2	relations	relation	NOUN
easat-1610	211	3	is	be	AUX
easat-1610	211	4	a	a	DET
easat-1610	211	5	systematic	systematic	ADJ
easat-1610	211	6	project	project	NOUN
easat-1610	211	7	that	that	PRON
easat-1610	211	8	involves	involve	VERB
easat-1610	211	9	multiple	multiple	ADJ
easat-1610	211	10	complex	complex	ADJ
easat-1610	211	11	factors	factor	NOUN
easat-1610	211	12	such	such	ADJ
easat-1610	211	13	as	as	ADP
easat-1610	211	14	value	value	NOUN
easat-1610	211	15	analysis	analysis	NOUN
easat-1610	211	16	,	,	PUNCT
easat-1610	211	17	instrument	instrument	NOUN
easat-1610	211	18	design	design	NOUN
easat-1610	211	19	,	,	PUNCT
easat-1610	211	20	market	market	NOUN
easat-1610	211	21	development	development	NOUN
easat-1610	211	22	,	,	PUNCT
easat-1610	211	23	and	and	CCONJ
easat-1610	211	24	information	information	NOUN
easat-1610	211	25	sharing	sharing	NOUN
easat-1610	211	26	.	.	PUNCT
easat-1610	212	1	it	it	PRON
easat-1610	212	2	is	be	AUX
easat-1610	212	3	closely	closely	ADV
easat-1610	212	4	tied	tie	VERB
easat-1610	212	5	to	to	ADP
easat-1610	212	6	companies	company	NOUN
easat-1610	212	7	’	'	PUNCT
easat-1610	212	8	long	long	ADJ
easat-1610	212	9	-	-	PUNCT
easat-1610	212	10	term	term	NOUN
easat-1610	212	11	strategic	strategic	ADJ
easat-1610	212	12	business	business	NOUN
easat-1610	212	13	development	development	NOUN
easat-1610	212	14	.	.	PUNCT
easat-1610	213	1	the	the	DET
easat-1610	213	2	positive	positive	ADJ
easat-1610	213	3	interaction	interaction	NOUN
easat-1610	213	4	between	between	ADP
easat-1610	213	5	enterprises	enterprise	NOUN
easat-1610	213	6	and	and	CCONJ
easat-1610	213	7	supply	supply	NOUN
easat-1610	213	8	chain	chain	NOUN
easat-1610	213	9	participants	participant	NOUN
easat-1610	213	10	under	under	ADP
easat-1610	213	11	the	the	DET
easat-1610	213	12	goal	goal	NOUN
easat-1610	213	13	of	of	ADP
easat-1610	213	14	china	china	PROPN
easat-1610	213	15	-	-	PUNCT
easat-1610	213	16	style	style	NOUN
easat-1610	213	17	modernization	modernization	NOUN
easat-1610	213	18	is	be	AUX
easat-1610	213	19	a	a	DET
easat-1610	213	20	prerequisite	prerequisite	NOUN
easat-1610	213	21	to	to	PART
easat-1610	213	22	ensure	ensure	VERB
easat-1610	213	23	high	high	ADJ
easat-1610	213	24	-	-	PUNCT
easat-1610	213	25	quality	quality	NOUN
easat-1610	213	26	development	development	NOUN
easat-1610	213	27	.	.	PUNCT
easat-1610	214	1	based	base	VERB
easat-1610	214	2	on	on	ADP
easat-1610	214	3	the	the	DET
easat-1610	214	4	stakeholder	stakeholder	NOUN
easat-1610	214	5	theory	theory	NOUN
easat-1610	214	6	and	and	CCONJ
easat-1610	214	7	transaction	transaction	NOUN
easat-1610	214	8	cost	cost	NOUN
easat-1610	214	9	theory	theory	NOUN
easat-1610	214	10	,	,	PUNCT
easat-1610	214	11	customer	customer	NOUN
easat-1610	214	12	relationships	relationship	NOUN
easat-1610	214	13	can	can	AUX
easat-1610	214	14	help	help	VERB
easat-1610	214	15	reduce	reduce	VERB
easat-1610	214	16	the	the	DET
easat-1610	214	17	financial	financial	ADJ
easat-1610	214	18	risk	risk	NOUN
easat-1610	214	19	of	of	ADP
easat-1610	214	20	enterprises	enterprise	NOUN
easat-1610	214	21	and	and	CCONJ
easat-1610	214	22	obtain	obtain	VERB
easat-1610	214	23	more	more	ADV
easat-1610	214	24	excellent	excellent	ADJ
easat-1610	214	25	market	market	NOUN
easat-1610	214	26	benefits	benefit	NOUN
easat-1610	214	27	(	(	PUNCT
easat-1610	214	28	zhou	zhou	X
easat-1610	214	29	et	et	PROPN
easat-1610	214	30	al	al	PROPN
easat-1610	214	31	.	.	PROPN
easat-1610	214	32	,	,	PUNCT
easat-1610	214	33	2024	2024	NUM
easat-1610	214	34	)	)	PUNCT
easat-1610	214	35	.	.	PUNCT
easat-1610	215	1	for	for	ADP
easat-1610	215	2	customer	customer	NOUN
easat-1610	215	3	maintenance	maintenance	NOUN
easat-1610	215	4	strategies	strategy	NOUN
easat-1610	215	5	,	,	PUNCT
easat-1610	215	6	the	the	DET
easat-1610	215	7	cluster	cluster	NOUN
easat-1610	215	8	title	title	NOUN
easat-1610	215	9	is	be	AUX
easat-1610	215	10	“	"	PUNCT
easat-1610	215	11	customer	customer	NOUN
easat-1610	215	12	relationships	relationship	NOUN
easat-1610	215	13	.	.	PUNCT
easat-1610	215	14	”	"	PUNCT
easat-1610	216	1	3	3	NUM
easat-1610	216	2	g	g	NOUN
easat-1610	216	3	communication	communication	NOUN
easat-1610	216	4	,	,	PUNCT
easat-1610	216	5	integrated	integrate	VERB
easat-1610	216	6	supply	supply	NOUN
easat-1610	216	7	chain	chain	NOUN
easat-1610	216	8	,	,	PUNCT
easat-1610	216	9	real	real	ADJ
easat-1610	216	10	estate	estate	NOUN
easat-1610	216	11	,	,	PUNCT
easat-1610	216	12	communication	communication	NOUN
easat-1610	216	13	firms	firm	NOUN
easat-1610	216	14	,	,	PUNCT
easat-1610	216	15	and	and	CCONJ
easat-1610	216	16	management	management	NOUN
easat-1610	216	17	countermeasures	countermeasure	NOUN
easat-1610	216	18	make	make	VERB
easat-1610	216	19	it	it	PRON
easat-1610	216	20	necessary	necessary	ADJ
easat-1610	216	21	for	for	SCONJ
easat-1610	216	22	chinese	chinese	ADJ
easat-1610	216	23	companies	company	NOUN
easat-1610	216	24	to	to	PART
easat-1610	216	25	seek	seek	VERB
easat-1610	216	26	more	more	ADJ
easat-1610	216	27	development	development	NOUN
easat-1610	216	28	methods	method	NOUN
easat-1610	216	29	to	to	PART
easat-1610	216	30	acquire	acquire	VERB
easat-1610	216	31	and	and	CCONJ
easat-1610	216	32	maintain	maintain	VERB
easat-1610	216	33	consumers	consumer	NOUN
easat-1610	216	34	,	,	PUNCT
easat-1610	216	35	not	not	PART
easat-1610	216	36	only	only	ADV
easat-1610	216	37	from	from	ADP
easat-1610	216	38	companies	company	NOUN
easat-1610	216	39	'	'	PART
easat-1610	216	40	inner	inner	ADJ
easat-1610	216	41	but	but	CCONJ
easat-1610	216	42	also	also	ADV
easat-1610	216	43	from	from	ADP
easat-1610	216	44	outside	outside	ADJ
easat-1610	216	45	assistance	assistance	NOUN
easat-1610	216	46	.	.	PUNCT
easat-1610	217	1	customer	customer	NOUN
easat-1610	217	2	relationship	relationship	NOUN
easat-1610	217	3	refers	refer	VERB
easat-1610	217	4	to	to	ADP
easat-1610	217	5	establishing	establish	VERB
easat-1610	217	6	a	a	DET
easat-1610	217	7	long	long	ADJ
easat-1610	217	8	-	-	PUNCT
easat-1610	217	9	term	term	NOUN
easat-1610	217	10	,	,	PUNCT
easat-1610	217	11	stable	stable	ADJ
easat-1610	217	12	,	,	PUNCT
easat-1610	217	13	and	and	CCONJ
easat-1610	217	14	mutually	mutually	ADV
easat-1610	217	15	beneficial	beneficial	ADJ
easat-1610	217	16	relationship	relationship	NOUN
easat-1610	217	17	between	between	ADP
easat-1610	217	18	an	an	DET
easat-1610	217	19	enterprise	enterprise	NOUN
easat-1610	217	20	and	and	CCONJ
easat-1610	217	21	its	its	PRON
easat-1610	217	22	customers	customer	NOUN
easat-1610	217	23	,	,	PUNCT
easat-1610	217	24	which	which	PRON
easat-1610	217	25	includes	include	VERB
easat-1610	217	26	both	both	DET
easat-1610	217	27	enterprises	enterprise	NOUN
easat-1610	217	28	and	and	CCONJ
easat-1610	217	29	consumers	consumer	NOUN
easat-1610	217	30	.	.	PUNCT
easat-1610	218	1	in	in	ADP
easat-1610	218	2	the	the	DET
easat-1610	218	3	current	current	ADJ
easat-1610	218	4	buyer	buyer	NOUN
easat-1610	218	5	's	's	PART
easat-1610	218	6	market	market	NOUN
easat-1610	218	7	,	,	PUNCT
easat-1610	218	8	the	the	DET
easat-1610	218	9	proximity	proximity	NOUN
easat-1610	218	10	to	to	ADP
easat-1610	218	11	the	the	DET
easat-1610	218	12	end	end	NOUN
easat-1610	218	13	customer	customer	NOUN
easat-1610	218	14	significantly	significantly	ADV
easat-1610	218	15	affects	affect	VERB
easat-1610	218	16	the	the	DET
easat-1610	218	17	upstream	upstream	ADJ
easat-1610	218	18	enterprise	enterprise	NOUN
easat-1610	218	19	's	's	PART
easat-1610	218	20	mastery	mastery	NOUN
easat-1610	218	21	of	of	ADP
easat-1610	218	22	demand	demand	NOUN
easat-1610	218	23	information	information	NOUN
easat-1610	218	24	;	;	PUNCT
easat-1610	218	25	therefore	therefore	ADV
easat-1610	218	26	,	,	PUNCT
easat-1610	218	27	constructing	construct	VERB
easat-1610	218	28	good	good	ADJ
easat-1610	218	29	customer	customer	NOUN
easat-1610	218	30	relationships	relationship	NOUN
easat-1610	218	31	,	,	PUNCT
easat-1610	218	32	utilizing	utilize	VERB
easat-1610	218	33	various	various	ADJ
easat-1610	218	34	1835	1835	NUM
easat-1610	218	35	edelweiss	edelweiss	PROPN
easat-1610	218	36	applied	apply	VERB
easat-1610	218	37	science	science	NOUN
easat-1610	218	38	and	and	CCONJ
easat-1610	218	39	technology	technology	NOUN
easat-1610	218	40	issn	issn	PROPN
easat-1610	218	41	:	:	PUNCT
easat-1610	218	42	2576	2576	NUM
easat-1610	218	43	-	-	SYM
easat-1610	218	44	8484	8484	NUM
easat-1610	218	45	vol	vol	NOUN
easat-1610	218	46	.	.	PROPN
easat-1610	218	47	8	8	NUM
easat-1610	218	48	,	,	PUNCT
easat-1610	218	49	no	no	INTJ
easat-1610	218	50	.	.	NOUN
easat-1610	218	51	4	4	NUM
easat-1610	218	52	:	:	PUNCT
easat-1610	218	53	1822	1822	NUM
easat-1610	218	54	-	-	SYM
easat-1610	218	55	1840	1840	NUM
easat-1610	218	56	,	,	PUNCT
easat-1610	218	57	2024	2024	NUM
easat-1610	218	58	doi	doi	NOUN
easat-1610	218	59	:	:	PUNCT
easat-1610	218	60	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	218	61	©	©	PROPN
easat-1610	218	62	2024	2024	NUM
easat-1610	218	63	by	by	ADP
easat-1610	218	64	the	the	DET
easat-1610	218	65	authors	author	NOUN
easat-1610	218	66	;	;	PUNCT
easat-1610	218	67	licensee	licensee	PROPN
easat-1610	218	68	learning	learn	VERB
easat-1610	218	69	gate	gate	NOUN
easat-1610	218	70	means	mean	NOUN
easat-1610	218	71	,	,	PUNCT
easat-1610	218	72	and	and	CCONJ
easat-1610	218	73	striving	strive	VERB
easat-1610	218	74	to	to	PART
easat-1610	218	75	overcome	overcome	VERB
easat-1610	218	76	the	the	DET
easat-1610	218	77	negative	negative	ADJ
easat-1610	218	78	impact	impact	NOUN
easat-1610	218	79	caused	cause	VERB
easat-1610	218	80	by	by	ADP
easat-1610	218	81	asymmetric	asymmetric	ADJ
easat-1610	218	82	information	information	NOUN
easat-1610	218	83	has	have	AUX
easat-1610	218	84	become	become	VERB
easat-1610	218	85	an	an	DET
easat-1610	218	86	essential	essential	ADJ
easat-1610	218	87	driving	driving	NOUN
easat-1610	218	88	force	force	NOUN
easat-1610	218	89	for	for	SCONJ
easat-1610	218	90	enterprises	enterprise	NOUN
easat-1610	218	91	to	to	PART
easat-1610	218	92	improve	improve	VERB
easat-1610	218	93	their	their	PRON
easat-1610	218	94	market	market	NOUN
easat-1610	218	95	share	share	NOUN
easat-1610	218	96	(	(	PUNCT
easat-1610	218	97	yang	yang	PROPN
easat-1610	218	98	&	&	CCONJ
easat-1610	218	99	tian	tian	PROPN
easat-1610	218	100	,	,	PUNCT
easat-1610	218	101	2015	2015	NUM
easat-1610	218	102	)	)	PUNCT
easat-1610	218	103	.	.	PUNCT
easat-1610	219	1	for	for	ADP
easat-1610	219	2	customer	customer	NOUN
easat-1610	219	3	classification	classification	NOUN
easat-1610	219	4	,	,	PUNCT
easat-1610	219	5	the	the	DET
easat-1610	219	6	cluster	cluster	NOUN
easat-1610	219	7	title	title	NOUN
easat-1610	219	8	is	be	AUX
easat-1610	219	9	“	"	PUNCT
easat-1610	219	10	customer	customer	NOUN
easat-1610	219	11	lifetime	lifetime	NOUN
easat-1610	219	12	value	value	NOUN
easat-1610	219	13	(	(	PUNCT
easat-1610	219	14	clv	clv	PROPN
easat-1610	219	15	)	)	PUNCT
easat-1610	219	16	.	.	PUNCT
easat-1610	219	17	”	"	PUNCT
easat-1610	220	1	analysis	analysis	NOUN
easat-1610	220	2	and	and	CCONJ
easat-1610	220	3	segmentation	segmentation	NOUN
easat-1610	220	4	of	of	ADP
easat-1610	220	5	customer	customer	NOUN
easat-1610	220	6	value	value	NOUN
easat-1610	220	7	have	have	AUX
easat-1610	220	8	always	always	ADV
easat-1610	220	9	been	be	AUX
easat-1610	220	10	the	the	DET
easat-1610	220	11	issue	issue	NOUN
easat-1610	220	12	of	of	ADP
easat-1610	220	13	most	most	ADJ
easat-1610	220	14	concern	concern	NOUN
easat-1610	220	15	,	,	PUNCT
easat-1610	220	16	and	and	CCONJ
easat-1610	220	17	improvement	improvement	NOUN
easat-1610	220	18	paths	path	NOUN
easat-1610	220	19	,	,	PUNCT
easat-1610	220	20	fit	fit	ADJ
easat-1610	220	21	principles	principle	NOUN
easat-1610	220	22	,	,	PUNCT
easat-1610	220	23	and	and	CCONJ
easat-1610	220	24	customer	customer	NOUN
easat-1610	220	25	perceived	perceive	VERB
easat-1610	220	26	value	value	NOUN
easat-1610	220	27	are	be	AUX
easat-1610	220	28	the	the	DET
easat-1610	220	29	most	most	ADV
easat-1610	220	30	prominent	prominent	ADJ
easat-1610	220	31	keywords	keyword	NOUN
easat-1610	220	32	in	in	ADP
easat-1610	220	33	this	this	DET
easat-1610	220	34	cluster	cluster	NOUN
easat-1610	220	35	.	.	PUNCT
easat-1610	221	1	with	with	ADP
easat-1610	221	2	the	the	DET
easat-1610	221	3	progress	progress	NOUN
easat-1610	221	4	of	of	ADP
easat-1610	221	5	computer	computer	NOUN
easat-1610	221	6	technology	technology	NOUN
easat-1610	221	7	,	,	PUNCT
easat-1610	221	8	more	more	ADJ
easat-1610	221	9	and	and	CCONJ
easat-1610	221	10	more	more	ADJ
easat-1610	221	11	enterprises	enterprise	NOUN
easat-1610	221	12	realize	realize	VERB
easat-1610	221	13	the	the	DET
easat-1610	221	14	importance	importance	NOUN
easat-1610	221	15	of	of	ADP
easat-1610	221	16	clv	clv	PROPN
easat-1610	221	17	;	;	PUNCT
easat-1610	221	18	enterprises	enterprise	NOUN
easat-1610	221	19	can	can	AUX
easat-1610	221	20	use	use	VERB
easat-1610	221	21	the	the	DET
easat-1610	221	22	customer	customer	NOUN
easat-1610	221	23	's	's	PART
easat-1610	221	24	historical	historical	ADJ
easat-1610	221	25	transaction	transaction	NOUN
easat-1610	221	26	data	datum	NOUN
easat-1610	221	27	to	to	PART
easat-1610	221	28	calculate	calculate	VERB
easat-1610	221	29	the	the	DET
easat-1610	221	30	customer	customer	NOUN
easat-1610	221	31	's	's	PART
easat-1610	221	32	historical	historical	ADJ
easat-1610	221	33	value	value	NOUN
easat-1610	221	34	,	,	PUNCT
easat-1610	221	35	current	current	ADJ
easat-1610	221	36	value	value	NOUN
easat-1610	221	37	,	,	PUNCT
easat-1610	221	38	and	and	CCONJ
easat-1610	221	39	potential	potential	ADJ
easat-1610	221	40	value	value	NOUN
easat-1610	221	41	,	,	PUNCT
easat-1610	221	42	which	which	PRON
easat-1610	221	43	,	,	PUNCT
easat-1610	221	44	from	from	ADP
easat-1610	221	45	a	a	DET
easat-1610	221	46	scientific	scientific	ADJ
easat-1610	221	47	point	point	NOUN
easat-1610	221	48	of	of	ADP
easat-1610	221	49	view	view	NOUN
easat-1610	221	50	to	to	PART
easat-1610	221	51	provide	provide	VERB
easat-1610	221	52	the	the	DET
easat-1610	221	53	basis	basis	NOUN
easat-1610	221	54	for	for	SCONJ
easat-1610	221	55	the	the	DET
easat-1610	221	56	enterprise	enterprise	NOUN
easat-1610	221	57	to	to	PART
easat-1610	221	58	carry	carry	VERB
easat-1610	221	59	out	out	ADP
easat-1610	221	60	the	the	DET
easat-1610	221	61	development	development	NOUN
easat-1610	221	62	of	of	ADP
easat-1610	221	63	marketing	marketing	NOUN
easat-1610	221	64	strategy	strategy	NOUN
easat-1610	221	65	.	.	PUNCT
easat-1610	222	1	with	with	ADP
easat-1610	222	2	the	the	DET
easat-1610	222	3	advent	advent	NOUN
easat-1610	222	4	of	of	ADP
easat-1610	222	5	the	the	DET
easat-1610	222	6	significant	significant	ADJ
easat-1610	222	7	data	data	NOUN
easat-1610	222	8	era	era	NOUN
easat-1610	222	9	comes	come	VERB
easat-1610	222	10	exponential	exponential	ADJ
easat-1610	222	11	growth	growth	NOUN
easat-1610	222	12	in	in	ADP
easat-1610	222	13	the	the	DET
easat-1610	222	14	amount	amount	NOUN
easat-1610	222	15	of	of	ADP
easat-1610	222	16	data	datum	NOUN
easat-1610	222	17	and	and	CCONJ
easat-1610	222	18	the	the	DET
easat-1610	222	19	consequent	consequent	ADJ
easat-1610	222	20	increase	increase	NOUN
easat-1610	222	21	in	in	ADP
easat-1610	222	22	the	the	DET
easat-1610	222	23	cost	cost	NOUN
easat-1610	222	24	of	of	ADP
easat-1610	222	25	storage	storage	NOUN
easat-1610	222	26	,	,	PUNCT
easat-1610	222	27	operation	operation	NOUN
easat-1610	222	28	,	,	PUNCT
easat-1610	222	29	and	and	CCONJ
easat-1610	222	30	maintenance	maintenance	NOUN
easat-1610	222	31	.	.	PUNCT
easat-1610	223	1	therefore	therefore	ADV
easat-1610	223	2	,	,	PUNCT
easat-1610	223	3	the	the	DET
easat-1610	223	4	use	use	NOUN
easat-1610	223	5	of	of	ADP
easat-1610	223	6	analytical	analytical	ADJ
easat-1610	223	7	customer	customer	NOUN
easat-1610	223	8	relationship	relationship	NOUN
easat-1610	223	9	management	management	NOUN
easat-1610	223	10	to	to	PART
easat-1610	223	11	give	give	VERB
easat-1610	223	12	full	full	ADJ
easat-1610	223	13	play	play	NOUN
easat-1610	223	14	to	to	ADP
easat-1610	223	15	the	the	DET
easat-1610	223	16	role	role	NOUN
easat-1610	223	17	of	of	ADP
easat-1610	223	18	its	its	PRON
easat-1610	223	19	data	datum	NOUN
easat-1610	223	20	so	so	SCONJ
easat-1610	223	21	that	that	SCONJ
easat-1610	223	22	the	the	DET
easat-1610	223	23	data	datum	NOUN
easat-1610	223	24	to	to	PART
easat-1610	223	25	feed	feed	VERB
easat-1610	223	26	the	the	DET
easat-1610	223	27	enterprise	enterprise	NOUN
easat-1610	223	28	performance	performance	NOUN
easat-1610	223	29	improvement	improvement	NOUN
easat-1610	223	30	has	have	AUX
easat-1610	223	31	become	become	VERB
easat-1610	223	32	the	the	DET
easat-1610	223	33	focus	focus	NOUN
easat-1610	223	34	of	of	ADP
easat-1610	223	35	more	more	ADJ
easat-1610	223	36	and	and	CCONJ
easat-1610	223	37	more	more	ADJ
easat-1610	223	38	enterprises	enterprise	NOUN
easat-1610	223	39	(	(	PUNCT
easat-1610	223	40	xiao	xiao	PROPN
easat-1610	223	41	et	et	PROPN
easat-1610	223	42	al	al	PROPN
easat-1610	223	43	.	.	PROPN
easat-1610	223	44	,	,	PUNCT
easat-1610	223	45	2023	2023	NUM
easat-1610	223	46	)	)	PUNCT
easat-1610	223	47	.	.	PUNCT
easat-1610	224	1	figure	figure	NOUN
easat-1610	224	2	5	5	NUM
easat-1610	224	3	.	.	PUNCT
easat-1610	225	1	a	a	DET
easat-1610	225	2	keyword	keyword	NOUN
easat-1610	225	3	timeline	timeline	NOUN
easat-1610	225	4	view	view	NOUN
easat-1610	225	5	of	of	ADP
easat-1610	225	6	the	the	DET
easat-1610	225	7	literature	literature	NOUN
easat-1610	225	8	on	on	ADP
easat-1610	225	9	analytical	analytical	ADJ
easat-1610	225	10	crm	crm	PROPN
easat-1610	225	11	in	in	ADP
easat-1610	225	12	china	china	PROPN
easat-1610	225	13	from	from	ADP
easat-1610	225	14	cnki	cnki	PROPN
easat-1610	225	15	.	.	PUNCT
easat-1610	226	1	source	source	NOUN
easat-1610	226	2	:	:	PUNCT
easat-1610	226	3	cnki	cnki	PROPN
easat-1610	226	4	.	.	PROPN
easat-1610	226	5	1836	1836	NUM
easat-1610	226	6	edelweiss	edelweiss	PROPN
easat-1610	226	7	applied	apply	VERB
easat-1610	226	8	science	science	NOUN
easat-1610	226	9	and	and	CCONJ
easat-1610	226	10	technology	technology	NOUN
easat-1610	226	11	issn	issn	PROPN
easat-1610	226	12	:	:	PUNCT
easat-1610	226	13	2576	2576	NUM
easat-1610	226	14	-	-	SYM
easat-1610	226	15	8484	8484	NUM
easat-1610	226	16	vol	vol	NOUN
easat-1610	226	17	.	.	PROPN
easat-1610	226	18	8	8	NUM
easat-1610	226	19	,	,	PUNCT
easat-1610	226	20	no	no	INTJ
easat-1610	226	21	.	.	NOUN
easat-1610	226	22	4	4	NUM
easat-1610	226	23	:	:	PUNCT
easat-1610	226	24	1822	1822	NUM
easat-1610	226	25	-	-	SYM
easat-1610	226	26	1840	1840	NUM
easat-1610	226	27	,	,	PUNCT
easat-1610	226	28	2024	2024	NUM
easat-1610	226	29	doi	doi	NOUN
easat-1610	226	30	:	:	PUNCT
easat-1610	226	31	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	226	32	©	©	PROPN
easat-1610	226	33	2024	2024	NUM
easat-1610	226	34	by	by	ADP
easat-1610	226	35	the	the	DET
easat-1610	226	36	authors	author	NOUN
easat-1610	226	37	;	;	PUNCT
easat-1610	226	38	licensee	licensee	PROPN
easat-1610	226	39	learning	learn	VERB
easat-1610	226	40	gate	gate	PROPN
easat-1610	226	41	figure	figure	NOUN
easat-1610	226	42	6	6	NUM
easat-1610	226	43	.	.	PUNCT
easat-1610	227	1	keyword	keyword	NOUN
easat-1610	227	2	clustering	clustering	NOUN
easat-1610	227	3	of	of	ADP
easat-1610	227	4	the	the	DET
easat-1610	227	5	literature	literature	NOUN
easat-1610	227	6	on	on	ADP
easat-1610	227	7	analytical	analytical	ADJ
easat-1610	227	8	crm	crm	PROPN
easat-1610	227	9	in	in	ADP
easat-1610	227	10	china	china	PROPN
easat-1610	227	11	from	from	ADP
easat-1610	227	12	cnki	cnki	PROPN
easat-1610	227	13	.	.	PUNCT
easat-1610	228	1	source	source	NOUN
easat-1610	228	2	:	:	PUNCT
easat-1610	228	3	cnki	cnki	PROPN
easat-1610	228	4	5	5	NUM
easat-1610	228	5	.	.	PUNCT
easat-1610	228	6	conclusion	conclusion	NOUN
easat-1610	228	7	upon	upon	SCONJ
easat-1610	228	8	compiling	compile	VERB
easat-1610	228	9	and	and	CCONJ
easat-1610	228	10	organizing	organize	VERB
easat-1610	228	11	the	the	DET
easat-1610	228	12	literature	literature	NOUN
easat-1610	228	13	on	on	ADP
easat-1610	228	14	analytical	analytical	ADJ
easat-1610	228	15	crm	crm	PROPN
easat-1610	228	16	in	in	ADP
easat-1610	228	17	china	china	PROPN
easat-1610	228	18	on	on	ADP
easat-1610	228	19	the	the	DET
easat-1610	228	20	web	web	NOUN
easat-1610	228	21	of	of	ADP
easat-1610	228	22	science	science	NOUN
easat-1610	228	23	(	(	PUNCT
easat-1610	228	24	wos	wos	NOUN
easat-1610	228	25	)	)	PUNCT
easat-1610	228	26	,	,	PUNCT
easat-1610	228	27	we	we	PRON
easat-1610	228	28	discovered	discover	VERB
easat-1610	228	29	that	that	SCONJ
easat-1610	228	30	surprisingly	surprisingly	ADV
easat-1610	228	31	few	few	ADJ
easat-1610	228	32	significant	significant	ADJ
easat-1610	228	33	studies	study	NOUN
easat-1610	228	34	have	have	AUX
easat-1610	228	35	been	be	AUX
easat-1610	228	36	conducted	conduct	VERB
easat-1610	228	37	in	in	ADP
easat-1610	228	38	this	this	DET
easat-1610	228	39	area	area	NOUN
easat-1610	228	40	.	.	PUNCT
easat-1610	229	1	a	a	DET
easat-1610	229	2	literature	literature	NOUN
easat-1610	229	3	study	study	NOUN
easat-1610	229	4	restricted	restrict	VERB
easat-1610	229	5	to	to	ADP
easat-1610	229	6	english	english	ADJ
easat-1610	229	7	-	-	PUNCT
easat-1610	229	8	language	language	NOUN
easat-1610	229	9	databases	database	NOUN
easat-1610	229	10	may	may	AUX
easat-1610	229	11	result	result	VERB
easat-1610	229	12	in	in	ADP
easat-1610	229	13	partial	partial	ADJ
easat-1610	229	14	or	or	CCONJ
easat-1610	229	15	biased	biased	ADJ
easat-1610	229	16	conclusions	conclusion	NOUN
easat-1610	229	17	because	because	SCONJ
easat-1610	229	18	many	many	ADJ
easat-1610	229	19	significant	significant	ADJ
easat-1610	229	20	studies	study	NOUN
easat-1610	229	21	conducted	conduct	VERB
easat-1610	229	22	by	by	ADP
easat-1610	229	23	chinese	chinese	ADJ
easat-1610	229	24	experts	expert	NOUN
easat-1610	229	25	have	have	AUX
easat-1610	229	26	been	be	AUX
easat-1610	229	27	published	publish	VERB
easat-1610	229	28	in	in	ADP
easat-1610	229	29	chinese	chinese	PROPN
easat-1610	229	30	.	.	PUNCT
easat-1610	230	1	keeping	keep	VERB
easat-1610	230	2	1837	1837	NUM
easat-1610	230	3	edelweiss	edelweiss	PROPN
easat-1610	230	4	applied	apply	VERB
easat-1610	230	5	science	science	NOUN
easat-1610	230	6	and	and	CCONJ
easat-1610	230	7	technology	technology	NOUN
easat-1610	230	8	issn	issn	PROPN
easat-1610	230	9	:	:	PUNCT
easat-1610	230	10	2576	2576	NUM
easat-1610	230	11	-	-	SYM
easat-1610	230	12	8484	8484	NUM
easat-1610	230	13	vol	vol	NOUN
easat-1610	230	14	.	.	PROPN
easat-1610	230	15	8	8	NUM
easat-1610	230	16	,	,	PUNCT
easat-1610	230	17	no	no	INTJ
easat-1610	230	18	.	.	NOUN
easat-1610	230	19	4	4	NUM
easat-1610	230	20	:	:	PUNCT
easat-1610	230	21	1822	1822	NUM
easat-1610	230	22	-	-	SYM
easat-1610	230	23	1840	1840	NUM
easat-1610	230	24	,	,	PUNCT
easat-1610	230	25	2024	2024	NUM
easat-1610	230	26	doi	doi	NOUN
easat-1610	230	27	:	:	PUNCT
easat-1610	230	28	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	230	29	©	©	PROPN
easat-1610	230	30	2024	2024	NUM
easat-1610	230	31	by	by	ADP
easat-1610	230	32	the	the	DET
easat-1610	230	33	authors	author	NOUN
easat-1610	230	34	;	;	PUNCT
easat-1610	230	35	licensee	licensee	PROPN
easat-1610	230	36	learning	learning	NOUN
easat-1610	230	37	gate	gate	VERB
easat-1610	230	38	this	this	DET
easat-1610	230	39	restriction	restriction	NOUN
easat-1610	230	40	in	in	ADP
easat-1610	230	41	mind	mind	NOUN
easat-1610	230	42	,	,	PUNCT
easat-1610	230	43	this	this	DET
easat-1610	230	44	study	study	NOUN
easat-1610	230	45	has	have	AUX
easat-1610	230	46	used	use	VERB
easat-1610	230	47	the	the	DET
easat-1610	230	48	bibliometric	bibliometric	ADJ
easat-1610	230	49	method	method	NOUN
easat-1610	230	50	to	to	PART
easat-1610	230	51	examine	examine	VERB
easat-1610	230	52	the	the	DET
easat-1610	230	53	current	current	ADJ
easat-1610	230	54	state	state	NOUN
easat-1610	230	55	,	,	PUNCT
easat-1610	230	56	future	future	ADJ
easat-1610	230	57	directions	direction	NOUN
easat-1610	230	58	,	,	PUNCT
easat-1610	230	59	and	and	CCONJ
easat-1610	230	60	potential	potential	ADJ
easat-1610	230	61	trends	trend	NOUN
easat-1610	230	62	of	of	ADP
easat-1610	230	63	analytical	analytical	ADJ
easat-1610	230	64	crm	crm	PROPN
easat-1610	230	65	research	research	NOUN
easat-1610	230	66	in	in	ADP
easat-1610	230	67	china	china	PROPN
easat-1610	230	68	.	.	PUNCT
easat-1610	231	1	a	a	DET
easat-1610	231	2	sample	sample	NOUN
easat-1610	231	3	of	of	ADP
easat-1610	231	4	98	98	NUM
easat-1610	231	5	english	english	ADJ
easat-1610	231	6	studies	study	NOUN
easat-1610	231	7	in	in	ADP
easat-1610	231	8	wos	wos	NOUN
easat-1610	231	9	and	and	CCONJ
easat-1610	231	10	616	616	NUM
easat-1610	231	11	chinese	chinese	ADJ
easat-1610	231	12	studies	study	NOUN
easat-1610	231	13	in	in	ADP
easat-1610	231	14	china	china	PROPN
easat-1610	231	15	national	national	PROPN
easat-1610	231	16	knowledge	knowledge	PROPN
easat-1610	231	17	infrastructure	infrastructure	PROPN
easat-1610	231	18	(	(	PUNCT
easat-1610	231	19	cnki	cnki	ADJ
easat-1610	231	20	)	)	PUNCT
easat-1610	231	21	were	be	AUX
easat-1610	231	22	used	use	VERB
easat-1610	231	23	for	for	ADP
easat-1610	231	24	714	714	NUM
easat-1610	231	25	related	related	ADJ
easat-1610	231	26	studies	study	NOUN
easat-1610	231	27	.	.	PUNCT
easat-1610	232	1	the	the	DET
easat-1610	232	2	pertinent	pertinent	ADJ
easat-1610	232	3	literature	literature	NOUN
easat-1610	232	4	in	in	ADP
easat-1610	232	5	wos	wos	NOUN
easat-1610	232	6	and	and	CCONJ
easat-1610	232	7	cnki	cnki	PROPN
easat-1610	232	8	has	have	AUX
easat-1610	232	9	been	be	AUX
easat-1610	232	10	thoroughly	thoroughly	ADV
easat-1610	232	11	examined	examine	VERB
easat-1610	232	12	by	by	ADP
easat-1610	232	13	citespace	citespace	NOUN
easat-1610	232	14	software	software	NOUN
easat-1610	232	15	,	,	PUNCT
easat-1610	232	16	and	and	CCONJ
easat-1610	232	17	a	a	DET
easat-1610	232	18	network	network	NOUN
easat-1610	232	19	analysis	analysis	NOUN
easat-1610	232	20	of	of	ADP
easat-1610	232	21	the	the	DET
easat-1610	232	22	publications	publication	NOUN
easat-1610	232	23	'	'	PART
easat-1610	232	24	amount	amount	NOUN
easat-1610	232	25	,	,	PUNCT
easat-1610	232	26	subject	subject	ADJ
easat-1610	232	27	distribution	distribution	NOUN
easat-1610	232	28	,	,	PUNCT
easat-1610	232	29	highly	highly	ADV
easat-1610	232	30	cited	cite	VERB
easat-1610	232	31	studies	study	NOUN
easat-1610	232	32	,	,	PUNCT
easat-1610	232	33	research	research	NOUN
easat-1610	232	34	institutions	institution	NOUN
easat-1610	232	35	,	,	PUNCT
easat-1610	232	36	and	and	CCONJ
easat-1610	232	37	literature	literature	NOUN
easat-1610	232	38	keywords	keyword	NOUN
easat-1610	232	39	by	by	ADP
easat-1610	232	40	year	year	NOUN
easat-1610	232	41	has	have	AUX
easat-1610	232	42	been	be	AUX
easat-1610	232	43	carried	carry	VERB
easat-1610	232	44	out	out	ADP
easat-1610	232	45	.	.	PUNCT
easat-1610	233	1	after	after	ADP
easat-1610	233	2	that	that	PRON
easat-1610	233	3	,	,	PUNCT
easat-1610	233	4	we	we	PRON
easat-1610	233	5	compared	compare	VERB
easat-1610	233	6	the	the	DET
easat-1610	233	7	two	two	NUM
easat-1610	233	8	databases	database	NOUN
easat-1610	233	9	and	and	CCONJ
easat-1610	233	10	identified	identify	VERB
easat-1610	233	11	important	important	ADJ
easat-1610	233	12	research	research	NOUN
easat-1610	233	13	platforms	platform	NOUN
easat-1610	233	14	,	,	PUNCT
easat-1610	233	15	institutions	institution	NOUN
easat-1610	233	16	,	,	PUNCT
easat-1610	233	17	subjects	subject	NOUN
easat-1610	233	18	,	,	PUNCT
easat-1610	233	19	and	and	CCONJ
easat-1610	233	20	research	research	NOUN
easat-1610	233	21	hotspots	hotspot	NOUN
easat-1610	233	22	in	in	ADP
easat-1610	233	23	the	the	DET
easat-1610	233	24	field	field	NOUN
easat-1610	233	25	.	.	PUNCT
easat-1610	234	1	chinese	chinese	ADJ
easat-1610	234	2	scholars	scholar	NOUN
easat-1610	234	3	have	have	AUX
easat-1610	234	4	focused	focus	VERB
easat-1610	234	5	their	their	PRON
easat-1610	234	6	research	research	NOUN
easat-1610	234	7	on	on	ADP
easat-1610	234	8	analytical	analytical	ADJ
easat-1610	234	9	crm	crm	PROPN
easat-1610	234	10	in	in	ADP
easat-1610	234	11	china	china	PROPN
easat-1610	234	12	during	during	ADP
easat-1610	234	13	the	the	DET
easat-1610	234	14	last	last	ADJ
easat-1610	234	15	20	20	NUM
easat-1610	234	16	years	year	NOUN
easat-1610	234	17	and	and	CCONJ
easat-1610	234	18	entered	enter	VERB
easat-1610	234	19	a	a	DET
easat-1610	234	20	relatively	relatively	ADV
easat-1610	234	21	rapid	rapid	ADJ
easat-1610	234	22	growth	growth	NOUN
easat-1610	234	23	period	period	NOUN
easat-1610	234	24	in	in	ADP
easat-1610	234	25	2013	2013	NUM
easat-1610	234	26	,	,	PUNCT
easat-1610	234	27	forming	form	VERB
easat-1610	234	28	a	a	DET
easat-1610	234	29	relatively	relatively	ADV
easat-1610	234	30	complete	complete	ADJ
easat-1610	234	31	body	body	NOUN
easat-1610	234	32	of	of	ADP
easat-1610	234	33	knowledge	knowledge	NOUN
easat-1610	234	34	.	.	PUNCT
easat-1610	235	1	the	the	DET
easat-1610	235	2	existing	exist	VERB
easat-1610	235	3	research	research	NOUN
easat-1610	235	4	has	have	AUX
easat-1610	235	5	extended	extend	VERB
easat-1610	235	6	from	from	ADP
easat-1610	235	7	basic	basic	ADJ
easat-1610	235	8	concepts	concept	NOUN
easat-1610	235	9	and	and	CCONJ
easat-1610	235	10	theories	theory	NOUN
easat-1610	235	11	to	to	ADP
easat-1610	235	12	commercial	commercial	ADJ
easat-1610	235	13	banks	bank	NOUN
easat-1610	235	14	,	,	PUNCT
easat-1610	235	15	the	the	DET
easat-1610	235	16	internet	internet	NOUN
easat-1610	235	17	,	,	PUNCT
easat-1610	235	18	and	and	CCONJ
easat-1610	235	19	it	it	PRON
easat-1610	235	20	applications	application	NOUN
easat-1610	235	21	,	,	PUNCT
easat-1610	235	22	reflecting	reflect	VERB
easat-1610	235	23	various	various	ADJ
easat-1610	235	24	outreach	outreach	NOUN
easat-1610	235	25	characteristics	characteristic	NOUN
easat-1610	235	26	.	.	PUNCT
easat-1610	236	1	at	at	ADP
easat-1610	236	2	present	present	ADJ
easat-1610	236	3	,	,	PUNCT
easat-1610	236	4	the	the	DET
easat-1610	236	5	uncertainty	uncertainty	NOUN
easat-1610	236	6	risks	risk	VERB
easat-1610	236	7	and	and	CCONJ
easat-1610	236	8	challenges	challenge	NOUN
easat-1610	236	9	facing	face	VERB
easat-1610	236	10	the	the	DET
easat-1610	236	11	chinese	chinese	ADJ
easat-1610	236	12	market	market	NOUN
easat-1610	236	13	continue	continue	VERB
easat-1610	236	14	to	to	PART
easat-1610	236	15	intensify	intensify	VERB
easat-1610	236	16	;	;	PUNCT
easat-1610	236	17	analytical	analytical	ADJ
easat-1610	236	18	crm	crm	PROPN
easat-1610	236	19	research	research	NOUN
easat-1610	236	20	focuses	focus	VERB
easat-1610	236	21	on	on	ADP
easat-1610	236	22	customer	customer	NOUN
easat-1610	236	23	relationships	relationship	NOUN
easat-1610	236	24	,	,	PUNCT
easat-1610	236	25	customer	customer	NOUN
easat-1610	236	26	value	value	NOUN
easat-1610	236	27	,	,	PUNCT
easat-1610	236	28	and	and	CCONJ
easat-1610	236	29	other	other	ADJ
easat-1610	236	30	focal	focal	ADJ
easat-1610	236	31	issues	issue	NOUN
easat-1610	236	32	and	and	CCONJ
easat-1610	236	33	studies	study	NOUN
easat-1610	236	34	information	information	NOUN
easat-1610	236	35	technology	technology	NOUN
easat-1610	236	36	strategies	strategy	NOUN
easat-1610	236	37	to	to	PART
easat-1610	236	38	provide	provide	VERB
easat-1610	236	39	scientific	scientific	ADJ
easat-1610	236	40	support	support	NOUN
easat-1610	236	41	for	for	ADP
easat-1610	236	42	promoting	promote	VERB
easat-1610	236	43	and	and	CCONJ
easat-1610	236	44	contributing	contribute	VERB
easat-1610	236	45	to	to	ADP
easat-1610	236	46	the	the	DET
easat-1610	236	47	sustainable	sustainable	ADJ
easat-1610	236	48	development	development	NOUN
easat-1610	236	49	of	of	ADP
easat-1610	236	50	chinese	chinese	ADJ
easat-1610	236	51	enterprises	enterprise	NOUN
easat-1610	236	52	.	.	PUNCT
easat-1610	237	1	furthermore	furthermore	ADV
easat-1610	237	2	,	,	PUNCT
easat-1610	237	3	international	international	ADJ
easat-1610	237	4	scholars	scholar	NOUN
easat-1610	237	5	'	'	PART
easat-1610	237	6	research	research	NOUN
easat-1610	237	7	on	on	ADP
easat-1610	237	8	analytical	analytical	ADJ
easat-1610	237	9	crm	crm	PROPN
easat-1610	237	10	in	in	ADP
easat-1610	237	11	china	china	PROPN
easat-1610	237	12	entered	enter	VERB
easat-1610	237	13	a	a	DET
easat-1610	237	14	rapid	rapid	ADJ
easat-1610	237	15	growth	growth	NOUN
easat-1610	237	16	period	period	NOUN
easat-1610	237	17	in	in	ADP
easat-1610	237	18	2008	2008	NUM
easat-1610	237	19	from	from	ADP
easat-1610	237	20	2003	2003	NUM
easat-1610	237	21	to	to	ADP
easat-1610	237	22	2023	2023	NUM
easat-1610	237	23	.	.	PUNCT
easat-1610	238	1	however	however	ADV
easat-1610	238	2	,	,	PUNCT
easat-1610	238	3	it	it	PRON
easat-1610	238	4	experienced	experience	VERB
easat-1610	238	5	a	a	DET
easat-1610	238	6	downturn	downturn	NOUN
easat-1610	238	7	in	in	ADP
easat-1610	238	8	research	research	NOUN
easat-1610	238	9	from	from	ADP
easat-1610	238	10	2013	2013	NUM
easat-1610	238	11	.	.	PUNCT
easat-1610	239	1	the	the	DET
easat-1610	239	2	number	number	NOUN
easat-1610	239	3	of	of	ADP
easat-1610	239	4	publications	publication	NOUN
easat-1610	239	5	is	be	AUX
easat-1610	239	6	low	low	ADJ
easat-1610	239	7	,	,	PUNCT
easat-1610	239	8	and	and	CCONJ
easat-1610	239	9	the	the	DET
easat-1610	239	10	research	research	NOUN
easat-1610	239	11	field	field	NOUN
easat-1610	239	12	is	be	AUX
easat-1610	239	13	narrow	narrow	ADJ
easat-1610	239	14	.	.	PUNCT
easat-1610	240	1	according	accord	VERB
easat-1610	240	2	to	to	ADP
easat-1610	240	3	the	the	DET
easat-1610	240	4	data	datum	NOUN
easat-1610	240	5	,	,	PUNCT
easat-1610	240	6	foreign	foreign	ADJ
easat-1610	240	7	scholars	scholar	NOUN
easat-1610	240	8	'	'	PART
easat-1610	240	9	research	research	NOUN
easat-1610	240	10	has	have	VERB
easat-1610	240	11	certain	certain	ADJ
easat-1610	240	12	limitations	limitation	NOUN
easat-1610	240	13	,	,	PUNCT
easat-1610	240	14	mainly	mainly	ADV
easat-1610	240	15	focusing	focus	VERB
easat-1610	240	16	on	on	ADP
easat-1610	240	17	applying	apply	VERB
easat-1610	240	18	concepts	concept	NOUN
easat-1610	240	19	in	in	ADP
easat-1610	240	20	information	information	NOUN
easat-1610	240	21	technology	technology	NOUN
easat-1610	240	22	.	.	PUNCT
easat-1610	241	1	the	the	DET
easat-1610	241	2	layout	layout	NOUN
easat-1610	241	3	between	between	ADP
easat-1610	241	4	different	different	ADJ
easat-1610	241	5	research	research	NOUN
easat-1610	241	6	topics	topic	NOUN
easat-1610	241	7	is	be	AUX
easat-1610	241	8	scattered	scatter	VERB
easat-1610	241	9	and	and	CCONJ
easat-1610	241	10	the	the	DET
easat-1610	241	11	correlation	correlation	NOUN
easat-1610	241	12	is	be	AUX
easat-1610	241	13	low	low	ADJ
easat-1610	241	14	.	.	PUNCT
easat-1610	242	1	5.1	5.1	NUM
easat-1610	242	2	.	.	PUNCT
easat-1610	242	3	significance	significance	NOUN
easat-1610	242	4	of	of	ADP
easat-1610	242	5	the	the	DET
easat-1610	242	6	study	study	NOUN
easat-1610	242	7	using	use	VERB
easat-1610	242	8	citespace	citespace	NOUN
easat-1610	242	9	as	as	ADP
easat-1610	242	10	a	a	DET
easat-1610	242	11	research	research	NOUN
easat-1610	242	12	tool	tool	NOUN
easat-1610	242	13	for	for	ADP
easat-1610	242	14	bibliometric	bibliometric	ADJ
easat-1610	242	15	analysis	analysis	NOUN
easat-1610	243	1	,	,	PUNCT
easat-1610	243	2	this	this	DET
easat-1610	243	3	study	study	NOUN
easat-1610	243	4	explores	explore	VERB
easat-1610	243	5	the	the	DET
easat-1610	243	6	research	research	NOUN
easat-1610	243	7	development	development	NOUN
easat-1610	243	8	of	of	ADP
easat-1610	243	9	analytical	analytical	ADJ
easat-1610	243	10	crm	crm	PROPN
easat-1610	243	11	in	in	ADP
easat-1610	243	12	china	china	PROPN
easat-1610	243	13	in	in	ADP
easat-1610	243	14	the	the	DET
easat-1610	243	15	global	global	ADJ
easat-1610	243	16	field	field	NOUN
easat-1610	243	17	.	.	PUNCT
easat-1610	244	1	in	in	ADP
easat-1610	244	2	this	this	DET
easat-1610	244	3	research	research	NOUN
easat-1610	244	4	,	,	PUNCT
easat-1610	244	5	wos	wos	X
easat-1610	244	6	and	and	CCONJ
easat-1610	244	7	cnki	cnki	NOUN
easat-1610	244	8	are	be	AUX
easat-1610	244	9	applied	apply	VERB
easat-1610	244	10	as	as	ADP
easat-1610	244	11	the	the	DET
easat-1610	244	12	primary	primary	ADJ
easat-1610	244	13	databases	database	NOUN
easat-1610	244	14	,	,	PUNCT
easat-1610	244	15	and	and	CCONJ
easat-1610	244	16	they	they	PRON
easat-1610	244	17	serve	serve	VERB
easat-1610	244	18	as	as	ADP
easat-1610	244	19	the	the	DET
easat-1610	244	20	authoritative	authoritative	ADJ
easat-1610	244	21	engines	engine	NOUN
easat-1610	244	22	for	for	ADP
easat-1610	244	23	internationalized	internationalized	ADJ
easat-1610	244	24	literature	literature	NOUN
easat-1610	244	25	search	search	NOUN
easat-1610	244	26	and	and	CCONJ
easat-1610	244	27	chinese	chinese	ADJ
easat-1610	244	28	literature	literature	NOUN
easat-1610	244	29	search	search	NOUN
easat-1610	244	30	in	in	ADP
easat-1610	244	31	terms	term	NOUN
easat-1610	244	32	of	of	ADP
easat-1610	244	33	quantity	quantity	NOUN
easat-1610	244	34	and	and	CCONJ
easat-1610	244	35	quality	quality	NOUN
easat-1610	244	36	,	,	PUNCT
easat-1610	244	37	respectively	respectively	ADV
easat-1610	244	38	.	.	PUNCT
easat-1610	245	1	therefore	therefore	ADV
easat-1610	245	2	,	,	PUNCT
easat-1610	245	3	this	this	DET
easat-1610	245	4	study	study	NOUN
easat-1610	245	5	provides	provide	VERB
easat-1610	245	6	theoretical	theoretical	ADJ
easat-1610	245	7	and	and	CCONJ
easat-1610	245	8	literature	literature	NOUN
easat-1610	245	9	support	support	NOUN
easat-1610	245	10	for	for	ADP
easat-1610	245	11	analytical	analytical	ADJ
easat-1610	245	12	crm	crm	PROPN
easat-1610	245	13	.	.	PUNCT
easat-1610	246	1	first	first	ADV
easat-1610	246	2	,	,	PUNCT
easat-1610	246	3	through	through	ADP
easat-1610	246	4	literature	literature	NOUN
easat-1610	246	5	analysis	analysis	NOUN
easat-1610	246	6	,	,	PUNCT
easat-1610	246	7	this	this	DET
easat-1610	246	8	study	study	NOUN
easat-1610	246	9	visualizes	visualize	VERB
easat-1610	246	10	the	the	DET
easat-1610	246	11	development	development	NOUN
easat-1610	246	12	of	of	ADP
easat-1610	246	13	analytical	analytical	ADJ
easat-1610	246	14	crm	crm	PROPN
easat-1610	246	15	in	in	ADP
easat-1610	246	16	china	china	PROPN
easat-1610	246	17	during	during	ADP
easat-1610	246	18	the	the	DET
easat-1610	246	19	20	20	NUM
easat-1610	246	20	years	year	NOUN
easat-1610	246	21	from	from	ADP
easat-1610	246	22	2003	2003	NUM
easat-1610	246	23	-	-	SYM
easat-1610	246	24	2023	2023	NUM
easat-1610	246	25	,	,	PUNCT
easat-1610	246	26	which	which	PRON
easat-1610	246	27	can	can	AUX
easat-1610	246	28	clearly	clearly	ADV
easat-1610	246	29	and	and	CCONJ
easat-1610	246	30	distinctly	distinctly	ADV
easat-1610	246	31	show	show	VERB
easat-1610	246	32	the	the	DET
easat-1610	246	33	difference	difference	NOUN
easat-1610	246	34	in	in	ADP
easat-1610	246	35	the	the	DET
easat-1610	246	36	depth	depth	NOUN
easat-1610	246	37	of	of	ADP
easat-1610	246	38	research	research	NOUN
easat-1610	246	39	on	on	ADP
easat-1610	246	40	analytical	analytical	ADJ
easat-1610	246	41	crm	crm	PROPN
easat-1610	246	42	.	.	PUNCT
easat-1610	247	1	secondly	secondly	ADV
easat-1610	247	2	,	,	PUNCT
easat-1610	247	3	this	this	DET
easat-1610	247	4	study	study	NOUN
easat-1610	247	5	can	can	AUX
easat-1610	247	6	identify	identify	VERB
easat-1610	247	7	the	the	DET
easat-1610	247	8	current	current	ADJ
easat-1610	247	9	research	research	NOUN
easat-1610	247	10	frontiers	frontier	NOUN
easat-1610	247	11	through	through	ADP
easat-1610	247	12	the	the	DET
easat-1610	247	13	visual	visual	ADJ
easat-1610	247	14	analysis	analysis	NOUN
easat-1610	247	15	of	of	ADP
easat-1610	247	16	analytical	analytical	ADJ
easat-1610	247	17	crm	crm	PROPN
easat-1610	247	18	,	,	PUNCT
easat-1610	247	19	provide	provide	VERB
easat-1610	247	20	directions	direction	NOUN
easat-1610	247	21	for	for	ADP
easat-1610	247	22	the	the	DET
easat-1610	247	23	business	business	NOUN
easat-1610	247	24	strategies	strategy	NOUN
easat-1610	247	25	and	and	CCONJ
easat-1610	247	26	market	market	NOUN
easat-1610	247	27	positioning	positioning	NOUN
easat-1610	247	28	of	of	ADP
easat-1610	247	29	enterprises	enterprise	NOUN
easat-1610	247	30	,	,	PUNCT
easat-1610	247	31	and	and	CCONJ
easat-1610	247	32	sort	sort	VERB
easat-1610	247	33	out	out	ADP
easat-1610	247	34	the	the	DET
easat-1610	247	35	critical	critical	ADJ
easat-1610	247	36	parts	part	NOUN
easat-1610	247	37	of	of	ADP
easat-1610	247	38	crm	crm	PROPN
easat-1610	247	39	for	for	ADP
easat-1610	247	40	company	company	NOUN
easat-1610	247	41	managers	manager	NOUN
easat-1610	247	42	or	or	CCONJ
easat-1610	247	43	owners	owner	NOUN
easat-1610	247	44	.	.	PUNCT
easat-1610	248	1	in	in	ADP
easat-1610	248	2	addition	addition	NOUN
easat-1610	248	3	,	,	PUNCT
easat-1610	248	4	through	through	ADP
easat-1610	248	5	the	the	DET
easat-1610	248	6	citespace	citespace	NOUN
easat-1610	248	7	software	software	NOUN
easat-1610	248	8	,	,	PUNCT
easat-1610	248	9	we	we	PRON
easat-1610	248	10	can	can	AUX
easat-1610	248	11	measure	measure	VERB
easat-1610	248	12	and	and	CCONJ
easat-1610	248	13	analyze	analyze	VERB
easat-1610	248	14	the	the	DET
easat-1610	248	15	current	current	ADJ
easat-1610	248	16	status	status	NOUN
easat-1610	248	17	of	of	ADP
easat-1610	248	18	research	research	NOUN
easat-1610	248	19	in	in	ADP
easat-1610	248	20	china	china	PROPN
easat-1610	248	21	and	and	CCONJ
easat-1610	248	22	abroad	abroad	ADV
easat-1610	248	23	,	,	PUNCT
easat-1610	248	24	see	see	VERB
easat-1610	248	25	the	the	DET
easat-1610	248	26	focus	focus	NOUN
easat-1610	248	27	of	of	ADP
easat-1610	248	28	chinese	chinese	ADJ
easat-1610	248	29	researchers	researcher	NOUN
easat-1610	248	30	and	and	CCONJ
easat-1610	248	31	foreign	foreign	ADJ
easat-1610	248	32	researchers	researcher	NOUN
easat-1610	248	33	,	,	PUNCT
easat-1610	248	34	and	and	CCONJ
easat-1610	248	35	help	help	VERB
easat-1610	248	36	domestic	domestic	ADJ
easat-1610	248	37	researchers	researcher	NOUN
easat-1610	248	38	fill	fill	VERB
easat-1610	248	39	the	the	DET
easat-1610	248	40	current	current	ADJ
easat-1610	248	41	gaps	gap	NOUN
easat-1610	248	42	to	to	PART
easat-1610	248	43	broaden	broaden	VERB
easat-1610	248	44	the	the	DET
easat-1610	248	45	field	field	NOUN
easat-1610	248	46	of	of	ADP
easat-1610	248	47	research	research	NOUN
easat-1610	248	48	.	.	PUNCT
easat-1610	249	1	at	at	ADP
easat-1610	249	2	the	the	DET
easat-1610	249	3	same	same	ADJ
easat-1610	249	4	time	time	NOUN
easat-1610	249	5	,	,	PUNCT
easat-1610	249	6	the	the	DET
easat-1610	249	7	analysis	analysis	NOUN
easat-1610	249	8	of	of	ADP
easat-1610	249	9	cooperative	cooperative	ADJ
easat-1610	249	10	institutions	institution	NOUN
easat-1610	249	11	in	in	ADP
easat-1610	249	12	citespace	citespace	NOUN
easat-1610	249	13	reflects	reflect	VERB
easat-1610	249	14	the	the	DET
easat-1610	249	15	frequency	frequency	NOUN
easat-1610	249	16	of	of	ADP
easat-1610	249	17	cooperation	cooperation	NOUN
easat-1610	249	18	among	among	ADP
easat-1610	249	19	institutions	institution	NOUN
easat-1610	249	20	,	,	PUNCT
easat-1610	249	21	which	which	PRON
easat-1610	249	22	provides	provide	VERB
easat-1610	249	23	more	more	ADJ
easat-1610	249	24	opportunities	opportunity	NOUN
easat-1610	249	25	for	for	SCONJ
easat-1610	249	26	institutions	institution	NOUN
easat-1610	249	27	to	to	PART
easat-1610	249	28	cooperate	cooperate	VERB
easat-1610	249	29	in	in	ADP
easat-1610	249	30	researching	research	VERB
easat-1610	249	31	such	such	ADJ
easat-1610	249	32	topics	topic	NOUN
easat-1610	249	33	.	.	PUNCT
easat-1610	250	1	finally	finally	ADV
easat-1610	250	2	,	,	PUNCT
easat-1610	250	3	in	in	ADP
easat-1610	250	4	the	the	DET
easat-1610	250	5	keyword	keyword	NOUN
easat-1610	250	6	timeline	timeline	NOUN
easat-1610	250	7	of	of	ADP
easat-1610	250	8	citespace	citespace	NOUN
easat-1610	250	9	,	,	PUNCT
easat-1610	250	10	the	the	DET
easat-1610	250	11	research	research	NOUN
easat-1610	250	12	content	content	NOUN
easat-1610	250	13	of	of	ADP
easat-1610	250	14	different	different	ADJ
easat-1610	250	15	nodes	node	NOUN
easat-1610	250	16	is	be	AUX
easat-1610	250	17	also	also	ADV
easat-1610	250	18	different	different	ADJ
easat-1610	250	19	,	,	PUNCT
easat-1610	250	20	and	and	CCONJ
easat-1610	250	21	the	the	DET
easat-1610	250	22	keyword	keyword	NOUN
easat-1610	250	23	clustering	clustering	NOUN
easat-1610	250	24	is	be	AUX
easat-1610	250	25	also	also	ADV
easat-1610	250	26	different	different	ADJ
easat-1610	250	27	.	.	PUNCT
easat-1610	251	1	through	through	ADP
easat-1610	251	2	the	the	DET
easat-1610	251	3	visual	visual	ADJ
easat-1610	251	4	analysis	analysis	NOUN
easat-1610	251	5	of	of	ADP
easat-1610	251	6	keyword	keyword	NOUN
easat-1610	251	7	clustering	clustering	NOUN
easat-1610	251	8	and	and	CCONJ
easat-1610	251	9	timeline	timeline	NOUN
easat-1610	251	10	,	,	PUNCT
easat-1610	251	11	the	the	DET
easat-1610	251	12	degree	degree	NOUN
easat-1610	251	13	of	of	ADP
easat-1610	251	14	development	development	NOUN
easat-1610	251	15	of	of	ADP
easat-1610	251	16	analytical	analytical	ADJ
easat-1610	251	17	crm	crm	NOUN
easat-1610	251	18	at	at	ADP
easat-1610	251	19	the	the	DET
easat-1610	251	20	corresponding	corresponding	ADJ
easat-1610	251	21	point	point	NOUN
easat-1610	251	22	in	in	ADP
easat-1610	251	23	time	time	NOUN
easat-1610	251	24	and	and	CCONJ
easat-1610	251	25	the	the	DET
easat-1610	251	26	centrality	centrality	NOUN
easat-1610	251	27	of	of	ADP
easat-1610	251	28	keywords	keyword	NOUN
easat-1610	251	29	can	can	AUX
easat-1610	251	30	be	be	AUX
easat-1610	251	31	directly	directly	ADV
easat-1610	251	32	and	and	CCONJ
easat-1610	251	33	clearly	clearly	ADV
easat-1610	251	34	shown	show	VERB
easat-1610	251	35	,	,	PUNCT
easat-1610	251	36	reflecting	reflect	VERB
easat-1610	251	37	society	society	NOUN
easat-1610	251	38	's	's	PART
easat-1610	251	39	development	development	NOUN
easat-1610	251	40	trend	trend	NOUN
easat-1610	251	41	and	and	CCONJ
easat-1610	251	42	the	the	DET
easat-1610	251	43	changing	change	VERB
easat-1610	251	44	market	market	NOUN
easat-1610	251	45	shape	shape	NOUN
easat-1610	251	46	.	.	PUNCT
easat-1610	252	1	5.2	5.2	NUM
easat-1610	252	2	.	.	PUNCT
easat-1610	252	3	limitations	limitation	NOUN
easat-1610	252	4	and	and	CCONJ
easat-1610	252	5	future	future	ADJ
easat-1610	252	6	directions	direction	NOUN
easat-1610	252	7	as	as	ADP
easat-1610	252	8	an	an	DET
easat-1610	252	9	analytical	analytical	ADJ
easat-1610	252	10	,	,	PUNCT
easat-1610	252	11	predictive	predictive	ADJ
easat-1610	252	12	,	,	PUNCT
easat-1610	252	13	and	and	CCONJ
easat-1610	252	14	comprehensive	comprehensive	ADJ
easat-1610	252	15	crm	crm	NOUN
easat-1610	252	16	system	system	NOUN
easat-1610	252	17	,	,	PUNCT
easat-1610	252	18	analytical	analytical	ADJ
easat-1610	252	19	crm	crm	PROPN
easat-1610	252	20	in	in	ADP
easat-1610	252	21	china	china	PROPN
easat-1610	252	22	has	have	VERB
easat-1610	252	23	significant	significant	ADJ
easat-1610	252	24	regional	regional	ADJ
easat-1610	252	25	and	and	CCONJ
easat-1610	252	26	stage	stage	NOUN
easat-1610	252	27	-	-	PUNCT
easat-1610	252	28	specific	specific	ADJ
easat-1610	252	29	characteristics	characteristic	NOUN
easat-1610	252	30	.	.	PUNCT
easat-1610	253	1	currently	currently	ADV
easat-1610	253	2	,	,	PUNCT
easat-1610	253	3	china	china	PROPN
easat-1610	253	4	vigorously	vigorously	ADV
easat-1610	253	5	promotes	promote	VERB
easat-1610	253	6	the	the	DET
easat-1610	253	7	development	development	NOUN
easat-1610	253	8	of	of	ADP
easat-1610	253	9	small	small	ADJ
easat-1610	253	10	,	,	PUNCT
easat-1610	253	11	medium	medium	ADJ
easat-1610	253	12	,	,	PUNCT
easat-1610	253	13	and	and	CCONJ
easat-1610	253	14	micro	micro	ADJ
easat-1610	253	15	enterprises	enterprise	NOUN
easat-1610	253	16	.	.	PUNCT
easat-1610	254	1	therefore	therefore	ADV
easat-1610	254	2	,	,	PUNCT
easat-1610	254	3	in	in	ADP
easat-1610	254	4	the	the	DET
easat-1610	254	5	context	context	NOUN
easat-1610	254	6	of	of	ADP
easat-1610	254	7	the	the	DET
easat-1610	254	8	internet	internet	NOUN
easat-1610	254	9	economy	economy	NOUN
easat-1610	254	10	,	,	PUNCT
easat-1610	254	11	analytical	analytical	ADJ
easat-1610	254	12	crm	crm	PROPN
easat-1610	254	13	should	should	AUX
easat-1610	254	14	be	be	AUX
easat-1610	254	15	promoted	promote	VERB
easat-1610	254	16	in	in	ADP
easat-1610	254	17	china	china	PROPN
easat-1610	254	18	.	.	PUNCT
easat-1610	255	1	however	however	ADV
easat-1610	255	2	,	,	PUNCT
easat-1610	255	3	the	the	DET
easat-1610	255	4	data	datum	NOUN
easat-1610	255	5	used	use	VERB
easat-1610	255	6	in	in	ADP
easat-1610	255	7	this	this	DET
easat-1610	255	8	analysis	analysis	NOUN
easat-1610	255	9	came	come	VERB
easat-1610	255	10	from	from	ADP
easat-1610	255	11	the	the	DET
easat-1610	255	12	wos	wos	NOUN
easat-1610	255	13	and	and	CCONJ
easat-1610	255	14	cnki	cnki	ADJ
easat-1610	255	15	databases	database	NOUN
easat-1610	255	16	,	,	PUNCT
easat-1610	255	17	which	which	PRON
easat-1610	255	18	contain	contain	VERB
easat-1610	255	19	comparatively	comparatively	ADV
easat-1610	255	20	high	high	ADJ
easat-1610	255	21	-	-	PUNCT
easat-1610	255	22	quality	quality	NOUN
easat-1610	255	23	papers	paper	NOUN
easat-1610	255	24	,	,	PUNCT
easat-1610	255	25	albeit	albeit	SCONJ
easat-1610	255	26	in	in	ADP
easat-1610	255	27	relatively	relatively	ADV
easat-1610	255	28	small	small	ADJ
easat-1610	255	29	numbers	number	NOUN
easat-1610	255	30	.	.	PUNCT
easat-1610	256	1	the	the	DET
easat-1610	256	2	wos	wos	X
easat-1610	256	3	and	and	CCONJ
easat-1610	256	4	cnki	cnki	ADJ
easat-1610	256	5	databases	database	NOUN
easat-1610	256	6	do	do	AUX
easat-1610	256	7	not	not	PART
easat-1610	256	8	contain	contain	VERB
easat-1610	256	9	many	many	ADJ
easat-1610	256	10	research	research	NOUN
easat-1610	256	11	results	result	NOUN
easat-1610	256	12	published	publish	VERB
easat-1610	256	13	1838	1838	NUM
easat-1610	256	14	edelweiss	edelweiss	PROPN
easat-1610	256	15	applied	apply	VERB
easat-1610	256	16	science	science	NOUN
easat-1610	256	17	and	and	CCONJ
easat-1610	256	18	technology	technology	NOUN
easat-1610	256	19	issn	issn	PROPN
easat-1610	256	20	:	:	PUNCT
easat-1610	256	21	2576	2576	NUM
easat-1610	256	22	-	-	SYM
easat-1610	256	23	8484	8484	NUM
easat-1610	256	24	vol	vol	NOUN
easat-1610	256	25	.	.	PROPN
easat-1610	256	26	8	8	NUM
easat-1610	256	27	,	,	PUNCT
easat-1610	256	28	no	no	INTJ
easat-1610	256	29	.	.	NOUN
easat-1610	256	30	4	4	NUM
easat-1610	256	31	:	:	PUNCT
easat-1610	256	32	1822	1822	NUM
easat-1610	256	33	-	-	SYM
easat-1610	256	34	1840	1840	NUM
easat-1610	256	35	,	,	PUNCT
easat-1610	256	36	2024	2024	NUM
easat-1610	256	37	doi	doi	NOUN
easat-1610	256	38	:	:	PUNCT
easat-1610	256	39	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	256	40	©	©	PROPN
easat-1610	256	41	2024	2024	NUM
easat-1610	256	42	by	by	ADP
easat-1610	256	43	the	the	DET
easat-1610	256	44	authors	author	NOUN
easat-1610	256	45	;	;	PUNCT
easat-1610	256	46	licensee	licensee	PROPN
easat-1610	256	47	learning	learn	VERB
easat-1610	256	48	gate	gate	NOUN
easat-1610	256	49	in	in	ADP
easat-1610	256	50	other	other	ADJ
easat-1610	256	51	journals	journal	NOUN
easat-1610	256	52	,	,	PUNCT
easat-1610	256	53	and	and	CCONJ
easat-1610	256	54	these	these	DET
easat-1610	256	55	results	result	NOUN
easat-1610	256	56	were	be	AUX
easat-1610	256	57	not	not	PART
easat-1610	256	58	gathered	gather	VERB
easat-1610	256	59	for	for	ADP
easat-1610	256	60	this	this	DET
easat-1610	256	61	study	study	NOUN
easat-1610	256	62	.	.	PUNCT
easat-1610	257	1	as	as	ADP
easat-1610	257	2	a	a	DET
easat-1610	257	3	result	result	NOUN
easat-1610	257	4	,	,	PUNCT
easat-1610	257	5	the	the	DET
easat-1610	257	6	results	result	NOUN
easat-1610	257	7	'	'	PART
easat-1610	257	8	representativeness	representativeness	NOUN
easat-1610	257	9	has	have	VERB
easat-1610	257	10	some	some	DET
easat-1610	257	11	limitations	limitation	NOUN
easat-1610	257	12	.	.	PUNCT
easat-1610	258	1	to	to	PART
easat-1610	258	2	overcome	overcome	VERB
easat-1610	258	3	these	these	DET
easat-1610	258	4	issues	issue	NOUN
easat-1610	258	5	,	,	PUNCT
easat-1610	258	6	researchers	researcher	NOUN
easat-1610	258	7	must	must	AUX
easat-1610	258	8	do	do	VERB
easat-1610	258	9	more	more	ADJ
easat-1610	258	10	studies	study	NOUN
easat-1610	258	11	in	in	ADP
easat-1610	258	12	the	the	DET
easat-1610	258	13	future	future	NOUN
easat-1610	258	14	.	.	PUNCT
easat-1610	259	1	firstly	firstly	ADV
easat-1610	259	2	,	,	PUNCT
easat-1610	259	3	analytical	analytical	ADJ
easat-1610	259	4	crm	crm	PROPN
easat-1610	259	5	should	should	AUX
easat-1610	259	6	be	be	AUX
easat-1610	259	7	promoted	promote	VERB
easat-1610	259	8	in	in	ADP
easat-1610	259	9	regions	region	NOUN
easat-1610	259	10	and	and	CCONJ
easat-1610	259	11	enterprise	enterprise	NOUN
easat-1610	259	12	sizes	size	NOUN
easat-1610	259	13	at	at	ADP
easat-1610	259	14	different	different	ADJ
easat-1610	259	15	stages	stage	NOUN
easat-1610	259	16	of	of	ADP
easat-1610	259	17	development	development	NOUN
easat-1610	259	18	to	to	PART
easat-1610	259	19	explore	explore	VERB
easat-1610	259	20	how	how	SCONJ
easat-1610	259	21	to	to	PART
easat-1610	259	22	gain	gain	VERB
easat-1610	259	23	enterprise	enterprise	NOUN
easat-1610	259	24	competitiveness	competitiveness	NOUN
easat-1610	259	25	through	through	ADP
easat-1610	259	26	it	it	PRON
easat-1610	259	27	.	.	PUNCT
easat-1610	260	1	this	this	DET
easat-1610	260	2	study	study	NOUN
easat-1610	260	3	collected	collect	VERB
easat-1610	260	4	information	information	NOUN
easat-1610	260	5	and	and	CCONJ
easat-1610	260	6	searched	search	VERB
easat-1610	260	7	literature	literature	NOUN
easat-1610	260	8	in	in	ADP
easat-1610	260	9	china	china	PROPN
easat-1610	260	10	.	.	PUNCT
easat-1610	261	1	for	for	ADP
easat-1610	261	2	further	further	ADJ
easat-1610	261	3	development	development	NOUN
easat-1610	261	4	,	,	PUNCT
easat-1610	261	5	scholars	scholar	NOUN
easat-1610	261	6	can	can	AUX
easat-1610	261	7	research	research	VERB
easat-1610	261	8	different	different	ADJ
easat-1610	261	9	company	company	NOUN
easat-1610	261	10	sizes	size	NOUN
easat-1610	261	11	and	and	CCONJ
easat-1610	261	12	other	other	ADJ
easat-1610	261	13	countries	country	NOUN
easat-1610	261	14	to	to	PART
easat-1610	261	15	discover	discover	VERB
easat-1610	261	16	the	the	DET
easat-1610	261	17	application	application	NOUN
easat-1610	261	18	and	and	CCONJ
easat-1610	261	19	innovation	innovation	NOUN
easat-1610	261	20	of	of	ADP
easat-1610	261	21	analytical	analytical	ADJ
easat-1610	261	22	crm	crm	PROPN
easat-1610	261	23	.	.	PUNCT
easat-1610	262	1	secondly	secondly	ADV
easat-1610	262	2	,	,	PUNCT
easat-1610	262	3	wos	wos	X
easat-1610	262	4	and	and	CCONJ
easat-1610	262	5	cnki	cnki	ADJ
easat-1610	262	6	are	be	AUX
easat-1610	262	7	two	two	NUM
easat-1610	262	8	mainstream	mainstream	ADJ
easat-1610	262	9	research	research	NOUN
easat-1610	262	10	websites	website	NOUN
easat-1610	262	11	with	with	ADP
easat-1610	262	12	insufficient	insufficient	ADJ
easat-1610	262	13	references	reference	NOUN
easat-1610	262	14	.	.	PUNCT
easat-1610	263	1	hence	hence	ADV
easat-1610	263	2	,	,	PUNCT
easat-1610	263	3	it	it	PRON
easat-1610	263	4	is	be	AUX
easat-1610	263	5	advised	advise	VERB
easat-1610	263	6	that	that	SCONJ
easat-1610	263	7	researchers	researcher	NOUN
easat-1610	263	8	gather	gather	VERB
easat-1610	263	9	data	datum	NOUN
easat-1610	263	10	from	from	ADP
easat-1610	263	11	databases	database	NOUN
easat-1610	263	12	to	to	PART
easat-1610	263	13	increase	increase	VERB
easat-1610	263	14	the	the	DET
easat-1610	263	15	scope	scope	NOUN
easat-1610	263	16	and	and	CCONJ
easat-1610	263	17	depth	depth	NOUN
easat-1610	263	18	of	of	ADP
easat-1610	263	19	the	the	DET
easat-1610	263	20	study	study	NOUN
easat-1610	263	21	,	,	PUNCT
easat-1610	263	22	besides	besides	SCONJ
easat-1610	263	23	the	the	DET
easat-1610	263	24	wos	wos	X
easat-1610	263	25	and	and	CCONJ
easat-1610	263	26	cnki	cnki	ADJ
easat-1610	263	27	,	,	PUNCT
easat-1610	263	28	two	two	NUM
easat-1610	263	29	mainstream	mainstream	NOUN
easat-1610	263	30	researching	research	VERB
easat-1610	263	31	websites	website	NOUN
easat-1610	263	32	,	,	PUNCT
easat-1610	263	33	which	which	PRON
easat-1610	263	34	can	can	AUX
easat-1610	263	35	not	not	PART
easat-1610	263	36	contain	contain	VERB
easat-1610	263	37	enough	enough	ADJ
easat-1610	263	38	references	reference	NOUN
easat-1610	263	39	.	.	PUNCT
easat-1610	264	1	scholars	scholar	NOUN
easat-1610	264	2	can	can	AUX
easat-1610	264	3	obtain	obtain	VERB
easat-1610	264	4	more	more	ADJ
easat-1610	264	5	indepth	indepth	ADJ
easat-1610	264	6	and	and	CCONJ
easat-1610	264	7	valuable	valuable	ADJ
easat-1610	264	8	research	research	NOUN
easat-1610	264	9	by	by	ADP
easat-1610	264	10	comparing	compare	VERB
easat-1610	264	11	the	the	DET
easat-1610	264	12	data	datum	NOUN
easat-1610	264	13	to	to	PART
easat-1610	264	14	find	find	VERB
easat-1610	264	15	commonalities	commonality	NOUN
easat-1610	264	16	and	and	CCONJ
easat-1610	264	17	differences	difference	NOUN
easat-1610	264	18	.	.	PUNCT
easat-1610	265	1	furthermore	furthermore	ADV
easat-1610	265	2	,	,	PUNCT
easat-1610	265	3	there	there	PRON
easat-1610	265	4	is	be	VERB
easat-1610	265	5	a	a	DET
easat-1610	265	6	limited	limited	ADJ
easat-1610	265	7	number	number	NOUN
easat-1610	265	8	of	of	ADP
easat-1610	265	9	studies	study	NOUN
easat-1610	265	10	of	of	ADP
easat-1610	265	11	analytical	analytical	ADJ
easat-1610	265	12	crm	crm	PROPN
easat-1610	265	13	using	use	VERB
easat-1610	265	14	a	a	DET
easat-1610	265	15	systematic	systematic	ADJ
easat-1610	265	16	review	review	NOUN
easat-1610	265	17	in	in	ADP
easat-1610	265	18	china	china	PROPN
easat-1610	265	19	.	.	PUNCT
easat-1610	266	1	thus	thus	ADV
easat-1610	266	2	,	,	PUNCT
easat-1610	266	3	researchers	researcher	NOUN
easat-1610	266	4	can	can	AUX
easat-1610	266	5	employ	employ	VERB
easat-1610	266	6	this	this	DET
easat-1610	266	7	research	research	NOUN
easat-1610	266	8	methodology	methodology	NOUN
easat-1610	266	9	to	to	PART
easat-1610	266	10	analyze	analyze	VERB
easat-1610	266	11	analytical	analytical	ADJ
easat-1610	266	12	crm	crm	PROPN
easat-1610	266	13	.	.	PUNCT
easat-1610	267	1	therefore	therefore	ADV
easat-1610	267	2	,	,	PUNCT
easat-1610	267	3	there	there	PRON
easat-1610	267	4	is	be	VERB
easat-1610	267	5	still	still	ADV
easat-1610	267	6	much	much	ADJ
easat-1610	267	7	space	space	NOUN
easat-1610	267	8	for	for	ADP
easat-1610	267	9	research	research	NOUN
easat-1610	267	10	on	on	ADP
easat-1610	267	11	analytical	analytical	ADJ
easat-1610	267	12	crm	crm	PROPN
easat-1610	267	13	,	,	PUNCT
easat-1610	267	14	and	and	CCONJ
easat-1610	267	15	to	to	PART
easat-1610	267	16	expand	expand	VERB
easat-1610	267	17	the	the	DET
easat-1610	267	18	field	field	NOUN
easat-1610	267	19	,	,	PUNCT
easat-1610	267	20	researchers	researcher	NOUN
easat-1610	267	21	must	must	AUX
easat-1610	267	22	employ	employ	VERB
easat-1610	267	23	a	a	DET
easat-1610	267	24	variety	variety	NOUN
easat-1610	267	25	of	of	ADP
easat-1610	267	26	paradigms	paradigm	NOUN
easat-1610	267	27	,	,	PUNCT
easat-1610	267	28	techniques	technique	NOUN
easat-1610	267	29	,	,	PUNCT
easat-1610	267	30	and	and	CCONJ
easat-1610	267	31	viewpoints	viewpoint	NOUN
easat-1610	267	32	to	to	PART
easat-1610	267	33	define	define	VERB
easat-1610	267	34	and	and	CCONJ
easat-1610	267	35	quantify	quantify	VERB
easat-1610	267	36	analytical	analytical	ADJ
easat-1610	267	37	crm	crm	PROPN
easat-1610	267	38	.	.	PUNCT
easat-1610	268	1	finally	finally	ADV
easat-1610	268	2	,	,	PUNCT
easat-1610	268	3	future	future	ADJ
easat-1610	268	4	research	research	NOUN
easat-1610	268	5	could	could	AUX
easat-1610	268	6	explore	explore	VERB
easat-1610	268	7	the	the	DET
easat-1610	268	8	total	total	ADJ
easat-1610	268	9	aspects	aspect	NOUN
easat-1610	268	10	of	of	ADP
easat-1610	268	11	crm	crm	NOUN
easat-1610	268	12	,	,	PUNCT
easat-1610	268	13	not	not	PART
easat-1610	268	14	just	just	ADV
easat-1610	268	15	analytical	analytical	ADJ
easat-1610	268	16	crm	crm	PROPN
easat-1610	268	17	.	.	PUNCT
easat-1610	269	1	in	in	ADP
easat-1610	269	2	this	this	DET
easat-1610	269	3	digital	digital	ADJ
easat-1610	269	4	economy	economy	NOUN
easat-1610	269	5	era	era	NOUN
easat-1610	269	6	,	,	PUNCT
easat-1610	269	7	crm	crm	PROPN
easat-1610	269	8	,	,	PUNCT
easat-1610	269	9	one	one	NUM
easat-1610	269	10	of	of	ADP
easat-1610	269	11	the	the	DET
easat-1610	269	12	most	most	ADV
easat-1610	269	13	essential	essential	ADJ
easat-1610	269	14	systems	system	NOUN
easat-1610	269	15	for	for	ADP
easat-1610	269	16	maintaining	maintain	VERB
easat-1610	269	17	customers	customer	NOUN
easat-1610	269	18	,	,	PUNCT
easat-1610	269	19	plays	play	VERB
easat-1610	269	20	a	a	DET
easat-1610	269	21	significant	significant	ADJ
easat-1610	269	22	role	role	NOUN
easat-1610	269	23	in	in	ADP
easat-1610	269	24	maintaining	maintain	VERB
easat-1610	269	25	strategic	strategic	ADJ
easat-1610	269	26	competitiveness	competitiveness	NOUN
easat-1610	269	27	.	.	PUNCT
easat-1610	270	1	consequently	consequently	ADV
easat-1610	270	2	,	,	PUNCT
easat-1610	270	3	each	each	DET
easat-1610	270	4	crm	crm	NOUN
easat-1610	270	5	segment	segment	NOUN
easat-1610	270	6	should	should	AUX
easat-1610	270	7	be	be	AUX
easat-1610	270	8	explored	explore	VERB
easat-1610	270	9	properly	properly	ADV
easat-1610	270	10	for	for	ADP
easat-1610	270	11	business	business	NOUN
easat-1610	270	12	development	development	NOUN
easat-1610	270	13	.	.	PUNCT
easat-1610	271	1	copyright	copyright	NOUN
easat-1610	271	2	:	:	PUNCT
easat-1610	271	3	©	©	PROPN
easat-1610	271	4	2024	2024	NUM
easat-1610	271	5	by	by	ADP
easat-1610	271	6	the	the	DET
easat-1610	271	7	authors	author	NOUN
easat-1610	271	8	.	.	PUNCT
easat-1610	272	1	this	this	DET
easat-1610	272	2	article	article	NOUN
easat-1610	272	3	is	be	AUX
easat-1610	272	4	an	an	DET
easat-1610	272	5	open	open	ADJ
easat-1610	272	6	access	access	NOUN
easat-1610	272	7	article	article	NOUN
easat-1610	272	8	distributed	distribute	VERB
easat-1610	272	9	under	under	ADP
easat-1610	272	10	the	the	DET
easat-1610	272	11	terms	term	NOUN
easat-1610	272	12	and	and	CCONJ
easat-1610	272	13	conditions	condition	NOUN
easat-1610	272	14	of	of	ADP
easat-1610	272	15	the	the	DET
easat-1610	272	16	creative	creative	ADJ
easat-1610	272	17	commons	common	NOUN
easat-1610	272	18	attribution	attribution	NOUN
easat-1610	272	19	(	(	PUNCT
easat-1610	272	20	cc	cc	NOUN
easat-1610	272	21	by	by	ADP
easat-1610	272	22	)	)	PUNCT
easat-1610	272	23	license	license	NOUN
easat-1610	272	24	(	(	PUNCT
easat-1610	272	25	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-1610	272	26	)	)	PUNCT
easat-1610	272	27	.	.	PUNCT
easat-1610	273	1	references	reference	NOUN
easat-1610	273	2	[	[	X
easat-1610	273	3	1	1	NUM
easat-1610	273	4	]	]	SYM
easat-1610	273	5	almohaimmeed	almohaimmeed	NOUN
easat-1610	273	6	,	,	PUNCT
easat-1610	273	7	b.	b.	PROPN
easat-1610	273	8	(	(	PUNCT
easat-1610	273	9	2021	2021	NUM
easat-1610	273	10	)	)	PUNCT
easat-1610	273	11	.	.	PUNCT
easat-1610	274	1	the	the	DET
easat-1610	274	2	impact	impact	NOUN
easat-1610	274	3	of	of	ADP
easat-1610	274	4	analytical	analytical	ADJ
easat-1610	274	5	crm	crm	NOUN
easat-1610	274	6	on	on	ADP
easat-1610	274	7	strategic	strategic	PROPN
easat-1610	274	8	crm	crm	PROPN
easat-1610	274	9	,	,	PUNCT
easat-1610	274	10	operational	operational	PROPN
easat-1610	274	11	crm	crm	PROPN
easat-1610	274	12	,	,	PUNCT
easat-1610	274	13	and	and	CCONJ
easat-1610	274	14	customer	customer	NOUN
easat-1610	274	15	satisfaction	satisfaction	NOUN
easat-1610	274	16	:	:	PUNCT
easat-1610	274	17	empirical	empirical	ADJ
easat-1610	274	18	study	study	NOUN
easat-1610	274	19	on	on	ADP
easat-1610	274	20	commercial	commercial	ADJ
easat-1610	274	21	banks	bank	NOUN
easat-1610	274	22	.	.	PUNCT
easat-1610	275	1	uncertain	uncertain	ADJ
easat-1610	275	2	supply	supply	NOUN
easat-1610	275	3	chain	chain	NOUN
easat-1610	275	4	management	management	NOUN
easat-1610	275	5	,	,	PUNCT
easat-1610	275	6	9(3	9(3	NUM
easat-1610	275	7	)	)	PUNCT
easat-1610	275	8	,	,	PUNCT
easat-1610	275	9	711	711	NUM
easat-1610	275	10	-	-	SYM
easat-1610	275	11	718	718	NUM
easat-1610	275	12	.	.	PUNCT
easat-1610	276	1	[	[	X
easat-1610	276	2	2	2	NUM
easat-1610	276	3	]	]	X
easat-1610	276	4	alt	alt	ADJ
easat-1610	276	5	,	,	PUNCT
easat-1610	276	6	b.	b.	PROPN
easat-1610	276	7	,	,	PUNCT
easat-1610	276	8	&	&	CCONJ
easat-1610	276	9	puschmann	puschmann	PROPN
easat-1610	276	10	,	,	PUNCT
easat-1610	276	11	t.	t.	PROPN
easat-1610	276	12	(	(	PUNCT
easat-1610	276	13	2006	2006	NUM
easat-1610	276	14	)	)	PUNCT
easat-1610	276	15	.	.	PUNCT
easat-1610	277	1	success	success	NOUN
easat-1610	277	2	factors	factor	NOUN
easat-1610	277	3	in	in	ADP
easat-1610	277	4	crm	crm	NOUN
easat-1610	277	5	implementation	implementation	NOUN
easat-1610	277	6	:	:	PUNCT
easat-1610	277	7	results	result	VERB
easat-1610	277	8	from	from	ADP
easat-1610	277	9	a	a	DET
easat-1610	277	10	consortial	consortial	ADJ
easat-1610	277	11	benchmarking	benchmarke	VERB
easat-1610	277	12	study	study	NOUN
easat-1610	277	13	.	.	PUNCT
easat-1610	278	1	electronic	electronic	ADJ
easat-1610	278	2	customer	customer	NOUN
easat-1610	278	3	relationship	relationship	NOUN
easat-1610	278	4	management	management	NOUN
easat-1610	278	5	,	,	PUNCT
easat-1610	278	6	18	18	NUM
easat-1610	278	7	.	.	PUNCT
easat-1610	279	1	[	[	X
easat-1610	279	2	3	3	NUM
easat-1610	279	3	]	]	X
easat-1610	279	4	attia	attia	NOUN
easat-1610	279	5	,	,	PUNCT
easat-1610	279	6	a.	a.	NOUN
easat-1610	279	7	(	(	PUNCT
easat-1610	279	8	2023	2023	NUM
easat-1610	279	9	)	)	PUNCT
easat-1610	279	10	.	.	PUNCT
easat-1610	280	1	effect	effect	NOUN
easat-1610	280	2	of	of	ADP
easat-1610	280	3	sustainable	sustainable	ADJ
easat-1610	280	4	supply	supply	NOUN
easat-1610	280	5	chain	chain	NOUN
easat-1610	280	6	management	management	NOUN
easat-1610	280	7	and	and	CCONJ
easat-1610	280	8	customer	customer	NOUN
easat-1610	280	9	relationship	relationship	NOUN
easat-1610	280	10	management	management	NOUN
easat-1610	280	11	on	on	ADP
easat-1610	280	12	organizational	organizational	ADJ
easat-1610	280	13	performance	performance	NOUN
easat-1610	280	14	in	in	ADP
easat-1610	280	15	the	the	DET
easat-1610	280	16	context	context	NOUN
easat-1610	280	17	of	of	ADP
easat-1610	280	18	the	the	DET
easat-1610	280	19	egyptian	egyptian	ADJ
easat-1610	280	20	textile	textile	NOUN
easat-1610	280	21	industry	industry	NOUN
easat-1610	280	22	.	.	PUNCT
easat-1610	281	1	sustainability	sustainability	NOUN
easat-1610	281	2	,	,	PUNCT
easat-1610	281	3	15(5	15(5	NUM
easat-1610	281	4	)	)	PUNCT
easat-1610	281	5	,	,	PUNCT
easat-1610	281	6	4072	4072	NUM
easat-1610	281	7	.	.	PUNCT
easat-1610	282	1	[	[	X
easat-1610	282	2	4	4	NUM
easat-1610	282	3	]	]	X
easat-1610	282	4	ayyagari	ayyagari	PROPN
easat-1610	282	5	,	,	PUNCT
easat-1610	282	6	m.	m.	PROPN
easat-1610	282	7	r.	r.	PROPN
easat-1610	282	8	(	(	PUNCT
easat-1610	282	9	2019	2019	NUM
easat-1610	282	10	)	)	PUNCT
easat-1610	282	11	.	.	PUNCT
easat-1610	283	1	a	a	DET
easat-1610	283	2	framework	framework	NOUN
easat-1610	283	3	for	for	ADP
easat-1610	283	4	analytical	analytical	ADJ
easat-1610	283	5	crm	crm	NOUN
easat-1610	283	6	assessments	assessment	NOUN
easat-1610	283	7	challenges	challenge	NOUN
easat-1610	283	8	and	and	CCONJ
easat-1610	283	9	recommendations	recommendation	NOUN
easat-1610	283	10	.	.	PUNCT
easat-1610	284	1	international	international	ADJ
easat-1610	284	2	journal	journal	NOUN
easat-1610	284	3	of	of	ADP
easat-1610	284	4	business	business	NOUN
easat-1610	284	5	and	and	CCONJ
easat-1610	284	6	social	social	ADJ
easat-1610	284	7	science	science	NOUN
easat-1610	284	8	.	.	PUNCT
easat-1610	285	1	10	10	NUM
easat-1610	285	2	.	.	PUNCT
easat-1610	286	1	[	[	X
easat-1610	286	2	5	5	NUM
easat-1610	286	3	]	]	X
easat-1610	286	4	bohling	bohling	NOUN
easat-1610	286	5	,	,	PUNCT
easat-1610	286	6	t.	t.	PROPN
easat-1610	286	7	,	,	PUNCT
easat-1610	286	8	bowman	bowman	PROPN
easat-1610	286	9	,	,	PUNCT
easat-1610	286	10	d.	d.	PROPN
easat-1610	286	11	,	,	PUNCT
easat-1610	286	12	lavalle	lavalle	PROPN
easat-1610	286	13	,	,	PUNCT
easat-1610	286	14	s.	s.	PROPN
easat-1610	286	15	,	,	PUNCT
easat-1610	286	16	mittal	mittal	PROPN
easat-1610	286	17	,	,	PUNCT
easat-1610	286	18	v.	v.	PROPN
easat-1610	286	19	,	,	PUNCT
easat-1610	286	20	narayandas	narayandas	PROPN
easat-1610	286	21	,	,	PUNCT
easat-1610	286	22	d.	d.	PROPN
easat-1610	286	23	,	,	PUNCT
easat-1610	286	24	ramani	ramani	PROPN
easat-1610	286	25	,	,	PUNCT
easat-1610	286	26	g.	g.	PROPN
easat-1610	286	27	,	,	PUNCT
easat-1610	286	28	&	&	CCONJ
easat-1610	286	29	varadarajan	varadarajan	PROPN
easat-1610	286	30	,	,	PUNCT
easat-1610	286	31	r.	r.	PROPN
easat-1610	286	32	(	(	PUNCT
easat-1610	286	33	2006	2006	NUM
easat-1610	286	34	)	)	PUNCT
easat-1610	286	35	.	.	PUNCT
easat-1610	287	1	crm	crm	NOUN
easat-1610	287	2	implementation	implementation	NOUN
easat-1610	287	3	:	:	PUNCT
easat-1610	287	4	effectiveness	effectiveness	NOUN
easat-1610	287	5	issues	issue	NOUN
easat-1610	287	6	and	and	CCONJ
easat-1610	287	7	insights	insight	NOUN
easat-1610	287	8	.	.	PUNCT
easat-1610	288	1	journal	journal	PROPN
easat-1610	288	2	of	of	ADP
easat-1610	288	3	service	service	NOUN
easat-1610	288	4	research	research	NOUN
easat-1610	288	5	,	,	PUNCT
easat-1610	288	6	9(2	9(2	NUM
easat-1610	288	7	)	)	PUNCT
easat-1610	288	8	,	,	PUNCT
easat-1610	288	9	184–194	184–194	NUM
easat-1610	288	10	.	.	PUNCT
easat-1610	289	1	[	[	X
easat-1610	289	2	6	6	NUM
easat-1610	289	3	]	]	X
easat-1610	289	4	bolton	bolton	PROPN
easat-1610	289	5	,	,	PUNCT
easat-1610	289	6	r.	r.	PROPN
easat-1610	289	7	n.	n.	PROPN
easat-1610	289	8	,	,	PUNCT
easat-1610	289	9	&	&	CCONJ
easat-1610	289	10	tarasi	tarasi	PROPN
easat-1610	289	11	,	,	PUNCT
easat-1610	289	12	c.	c.	PROPN
easat-1610	289	13	o.	o.	PROPN
easat-1610	289	14	(	(	PUNCT
easat-1610	289	15	2017	2017	NUM
easat-1610	289	16	)	)	PUNCT
easat-1610	289	17	.	.	PUNCT
easat-1610	290	1	we	we	PRON
easat-1610	290	2	are	be	AUX
easat-1610	290	3	managing	manage	VERB
easat-1610	290	4	customer	customer	NOUN
easat-1610	290	5	relationships	relationship	NOUN
easat-1610	290	6	.	.	PUNCT
easat-1610	291	1	in	in	ADP
easat-1610	291	2	review	review	NOUN
easat-1610	291	3	of	of	ADP
easat-1610	291	4	marketing	marketing	NOUN
easat-1610	291	5	research	research	NOUN
easat-1610	291	6	(	(	PUNCT
easat-1610	291	7	pp	pp	ADJ
easat-1610	291	8	.	.	PUNCT
easat-1610	291	9	338	338	NUM
easat-1610	291	10	)	)	PUNCT
easat-1610	291	11	.	.	PUNCT
easat-1610	292	1	routledge	routledge	PROPN
easat-1610	292	2	.	.	PUNCT
easat-1610	293	1	[	[	X
easat-1610	293	2	7	7	NUM
easat-1610	293	3	]	]	X
easat-1610	293	4	chen	chen	PROPN
easat-1610	293	5	,	,	PUNCT
easat-1610	293	6	c.	c.	PROPN
easat-1610	293	7	(	(	PUNCT
easat-1610	293	8	2006	2006	NUM
easat-1610	293	9	)	)	PUNCT
easat-1610	293	10	.	.	PUNCT
easat-1610	293	11	cite	cite	VERB
easat-1610	293	12	spaceⅱ	spaceⅱ	ADJ
easat-1610	293	13	:	:	PUNCT
easat-1610	293	14	detecting	detect	VERB
easat-1610	293	15	and	and	CCONJ
easat-1610	293	16	visualizing	visualize	VERB
easat-1610	293	17	emerging	emerge	VERB
easat-1610	293	18	trends	trend	NOUN
easat-1610	293	19	and	and	CCONJ
easat-1610	293	20	transient	transient	ADJ
easat-1610	293	21	patterns	pattern	NOUN
easat-1610	293	22	in	in	ADP
easat-1610	293	23	scientific	scientific	ADJ
easat-1610	293	24	literature	literature	NOUN
easat-1610	293	25	.	.	PUNCT
easat-1610	294	1	journal	journal	PROPN
easat-1610	294	2	of	of	ADP
easat-1610	294	3	the	the	DET
easat-1610	294	4	american	american	ADJ
easat-1610	294	5	society	society	NOUN
easat-1610	294	6	for	for	ADP
easat-1610	294	7	information	information	NOUN
easat-1610	294	8	science	science	NOUN
easat-1610	294	9	and	and	CCONJ
easat-1610	294	10	technology	technology	NOUN
easat-1610	294	11	,	,	PUNCT
easat-1610	294	12	57(3	57(3	NUM
easat-1610	294	13	)	)	PUNCT
easat-1610	294	14	,	,	PUNCT
easat-1610	294	15	359	359	NUM
easat-1610	294	16	-	-	SYM
easat-1610	294	17	377	377	NUM
easat-1610	294	18	[	[	X
easat-1610	294	19	8	8	NUM
easat-1610	294	20	]	]	X
easat-1610	294	21	chen	chen	PROPN
easat-1610	294	22	,	,	PUNCT
easat-1610	294	23	c.	c.	PROPN
easat-1610	294	24	(	(	PUNCT
easat-1610	294	25	2016	2016	NUM
easat-1610	294	26	)	)	PUNCT
easat-1610	294	27	.	.	PUNCT
easat-1610	295	1	citespace	citespace	NOUN
easat-1610	295	2	:	:	PUNCT
easat-1610	295	3	a	a	DET
easat-1610	295	4	practical	practical	ADJ
easat-1610	295	5	guide	guide	NOUN
easat-1610	295	6	for	for	ADP
easat-1610	295	7	mapping	map	VERB
easat-1610	295	8	scientific	scientific	ADJ
easat-1610	295	9	literature	literature	NOUN
easat-1610	295	10	.	.	PUNCT
easat-1610	296	1	new	new	PROPN
easat-1610	296	2	york	york	PROPN
easat-1610	296	3	,	,	PUNCT
easat-1610	296	4	ny	ny	PROPN
easat-1610	296	5	:	:	PUNCT
easat-1610	296	6	nova	nova	PROPN
easat-1610	296	7	science	science	NOUN
easat-1610	296	8	publishers	publisher	NOUN
easat-1610	296	9	.	.	PUNCT
easat-1610	297	1	[	[	X
easat-1610	297	2	9	9	NUM
easat-1610	297	3	]	]	PUNCT
easat-1610	297	4	crone	crone	NOUN
easat-1610	297	5	,	,	PUNCT
easat-1610	297	6	s.	s.	PROPN
easat-1610	297	7	f.	f.	PROPN
easat-1610	297	8	,	,	PUNCT
easat-1610	297	9	lessmann	lessmann	PROPN
easat-1610	297	10	,	,	PUNCT
easat-1610	297	11	s.	s.	PROPN
easat-1610	297	12	,	,	PUNCT
easat-1610	297	13	&	&	CCONJ
easat-1610	297	14	stahlbock	stahlbock	NOUN
easat-1610	297	15	,	,	PUNCT
easat-1610	297	16	r.	r.	PROPN
easat-1610	297	17	(	(	PUNCT
easat-1610	297	18	2005	2005	NUM
easat-1610	297	19	)	)	PUNCT
easat-1610	297	20	.	.	PUNCT
easat-1610	298	1	support	support	NOUN
easat-1610	298	2	vector	vector	NOUN
easat-1610	298	3	machines	machine	NOUN
easat-1610	298	4	versus	versus	ADP
easat-1610	298	5	artificial	artificial	ADJ
easat-1610	298	6	neural	neural	ADJ
easat-1610	298	7	networks	network	NOUN
easat-1610	298	8	–	–	PUNCT
easat-1610	298	9	new	new	ADJ
easat-1610	298	10	potential	potential	NOUN
easat-1610	298	11	in	in	ADP
easat-1610	298	12	data	data	NOUN
easat-1610	298	13	mining	mining	NOUN
easat-1610	298	14	for	for	ADP
easat-1610	298	15	customer	customer	NOUN
easat-1610	298	16	relationship	relationship	NOUN
easat-1610	298	17	management	management	NOUN
easat-1610	298	18	?	?	PUNCT
easat-1610	299	1	neural	neural	ADJ
easat-1610	299	2	network	network	NOUN
easat-1610	299	3	applications	application	NOUN
easat-1610	299	4	in	in	ADP
easat-1610	299	5	information	information	NOUN
easat-1610	299	6	technology	technology	NOUN
easat-1610	299	7	and	and	CCONJ
easat-1610	299	8	web	web	NOUN
easat-1610	299	9	engineering	engineering	NOUN
easat-1610	299	10	,	,	PUNCT
easat-1610	299	11	borneo	borneo	PROPN
easat-1610	299	12	publishing	publishing	NOUN
easat-1610	299	13	,	,	PUNCT
easat-1610	299	14	80	80	NUM
easat-1610	299	15	-	-	SYM
easat-1610	299	16	93	93	NUM
easat-1610	299	17	.	.	PUNCT
easat-1610	300	1	[	[	X
easat-1610	300	2	10	10	NUM
easat-1610	300	3	]	]	X
easat-1610	300	4	cui	cui	NOUN
easat-1610	300	5	,	,	PUNCT
easat-1610	300	6	y.	y.	PROPN
easat-1610	300	7	,	,	PUNCT
easat-1610	300	8	mou	mou	PROPN
easat-1610	300	9	,	,	PUNCT
easat-1610	300	10	j.	j.	PROPN
easat-1610	300	11	,	,	PUNCT
easat-1610	300	12	&	&	CCONJ
easat-1610	300	13	liu	liu	PROPN
easat-1610	300	14	,	,	PUNCT
easat-1610	300	15	y.	y.	PROPN
easat-1610	300	16	(	(	PUNCT
easat-1610	300	17	2018	2018	NUM
easat-1610	300	18	)	)	PUNCT
easat-1610	300	19	.	.	PUNCT
easat-1610	301	1	knowledge	knowledge	NOUN
easat-1610	301	2	mapping	mapping	NOUN
easat-1610	301	3	of	of	ADP
easat-1610	301	4	social	social	ADJ
easat-1610	301	5	commerce	commerce	NOUN
easat-1610	301	6	research	research	NOUN
easat-1610	301	7	:	:	PUNCT
easat-1610	301	8	a	a	DET
easat-1610	301	9	visual	visual	ADJ
easat-1610	301	10	analysis	analysis	NOUN
easat-1610	301	11	using	use	VERB
easat-1610	301	12	citespace	citespace	NOUN
easat-1610	301	13	.	.	PUNCT
easat-1610	302	1	electronic	electronic	ADJ
easat-1610	302	2	commerce	commerce	NOUN
easat-1610	302	3	research	research	NOUN
easat-1610	302	4	,	,	PUNCT
easat-1610	302	5	18(4	18(4	NUM
easat-1610	302	6	)	)	PUNCT
easat-1610	302	7	,	,	PUNCT
easat-1610	302	8	837–868	837–868	NUM
easat-1610	302	9	.	.	PUNCT
easat-1610	303	1	[	[	X
easat-1610	303	2	11	11	NUM
easat-1610	303	3	]	]	X
easat-1610	303	4	ding	ding	NOUN
easat-1610	303	5	,	,	PUNCT
easat-1610	303	6	x.	x.	PROPN
easat-1610	303	7	,	,	PUNCT
easat-1610	303	8	&	&	CCONJ
easat-1610	303	9	yang	yang	PROPN
easat-1610	303	10	,	,	PUNCT
easat-1610	303	11	z.	z.	PROPN
easat-1610	303	12	(	(	PUNCT
easat-1610	303	13	2022	2022	NUM
easat-1610	303	14	)	)	PUNCT
easat-1610	303	15	.	.	PUNCT
easat-1610	304	1	knowledge	knowledge	NOUN
easat-1610	304	2	mapping	mapping	NOUN
easat-1610	304	3	of	of	ADP
easat-1610	304	4	platform	platform	NOUN
easat-1610	304	5	research	research	NOUN
easat-1610	304	6	:	:	PUNCT
easat-1610	304	7	a	a	DET
easat-1610	304	8	visual	visual	ADJ
easat-1610	304	9	analysis	analysis	NOUN
easat-1610	304	10	using	use	VERB
easat-1610	304	11	vosviewer	vosviewer	NOUN
easat-1610	304	12	and	and	CCONJ
easat-1610	304	13	citespace	citespace	NOUN
easat-1610	304	14	.	.	PUNCT
easat-1610	305	1	electronic	electronic	ADJ
easat-1610	305	2	commerce	commerce	NOUN
easat-1610	305	3	research	research	NOUN
easat-1610	305	4	,	,	PUNCT
easat-1610	305	5	1	1	NUM
easat-1610	305	6	-	-	SYM
easat-1610	305	7	23	23	NUM
easat-1610	305	8	.	.	PUNCT
easat-1610	306	1	[	[	X
easat-1610	306	2	12	12	NUM
easat-1610	306	3	]	]	X
easat-1610	306	4	edvardsson	edvardsson	NOUN
easat-1610	306	5	,	,	PUNCT
easat-1610	306	6	b.	b.	PROPN
easat-1610	306	7	,	,	PUNCT
easat-1610	306	8	kristensson	kristensson	PROPN
easat-1610	306	9	,	,	PUNCT
easat-1610	306	10	p.	p.	PROPN
easat-1610	306	11	,	,	PUNCT
easat-1610	306	12	magnusson	magnusson	PROPN
easat-1610	306	13	,	,	PUNCT
easat-1610	306	14	p.	p.	NOUN
easat-1610	306	15	,	,	PUNCT
easat-1610	306	16	matthing	matthing	NOUN
easat-1610	306	17	,	,	PUNCT
easat-1610	306	18	j.	j.	PROPN
easat-1610	306	19	,	,	PUNCT
easat-1610	306	20	&	&	CCONJ
easat-1610	306	21	gustafsson	gustafsson	PROPN
easat-1610	306	22	,	,	PUNCT
easat-1610	306	23	a.	a.	PROPN
easat-1610	306	24	(	(	PUNCT
easat-1610	306	25	eds	ed	NOUN
easat-1610	306	26	.	.	PUNCT
easat-1610	306	27	)	)	PUNCT
easat-1610	306	28	.	.	PUNCT
easat-1610	307	1	(	(	PUNCT
easat-1610	307	2	2006	2006	NUM
easat-1610	307	3	)	)	PUNCT
easat-1610	307	4	.	.	PUNCT
easat-1610	308	1	involving	involve	VERB
easat-1610	308	2	customers	customer	NOUN
easat-1610	308	3	in	in	ADP
easat-1610	308	4	new	new	ADJ
easat-1610	308	5	service	service	NOUN
easat-1610	308	6	development	development	NOUN
easat-1610	308	7	,	,	PUNCT
easat-1610	308	8	11	11	NUM
easat-1610	308	9	.	.	PUNCT
easat-1610	309	1	[	[	X
easat-1610	309	2	13	13	NUM
easat-1610	309	3	]	]	SYM
easat-1610	309	4	fluss	fluss	NOUN
easat-1610	309	5	,	,	PUNCT
easat-1610	309	6	d.	d.	PROPN
easat-1610	309	7	(	(	PUNCT
easat-1610	309	8	2010	2010	NUM
easat-1610	309	9	)	)	PUNCT
easat-1610	309	10	.	.	PUNCT
easat-1610	310	1	customer	customer	NOUN
easat-1610	310	2	retention	retention	NOUN
easat-1610	310	3	is	be	AUX
easat-1610	310	4	a	a	DET
easat-1610	310	5	priority	priority	NOUN
easat-1610	310	6	for	for	ADP
easat-1610	310	7	mobile	mobile	ADJ
easat-1610	310	8	phone	phone	NOUN
easat-1610	310	9	providers	provider	NOUN
easat-1610	310	10	.	.	PUNCT
easat-1610	311	1	retrieved	retrieve	VERB
easat-1610	311	2	05	05	NUM
easat-1610	311	3	april	april	PROPN
easat-1610	311	4	2010	2010	NUM
easat-1610	311	5	,	,	PUNCT
easat-1610	311	6	from	from	ADP
easat-1610	311	7	http://www.customerthink.com/article/customer	http://www.customerthink.com/article/customer	NUM
easat-1610	311	8	retention	retention	NOUN
easat-1610	311	9	priority	priority	NOUN
easat-1610	311	10	mobile	mobile	ADJ
easat-1610	311	11	phone	phone	NOUN
easat-1610	311	12	providers	provider	NOUN
easat-1610	311	13	.	.	PUNCT
easat-1610	312	1	[	[	X
easat-1610	312	2	14	14	NUM
easat-1610	312	3	]	]	X
easat-1610	312	4	frow	frow	PROPN
easat-1610	312	5	,	,	PUNCT
easat-1610	312	6	p.	p.	PROPN
easat-1610	312	7	e.	e.	PROPN
easat-1610	312	8	,	,	PUNCT
easat-1610	312	9	&	&	CCONJ
easat-1610	312	10	payne	payne	PROPN
easat-1610	312	11	,	,	PUNCT
easat-1610	312	12	a.	a.	PROPN
easat-1610	312	13	f.	f.	PROPN
easat-1610	312	14	(	(	PUNCT
easat-1610	312	15	2009	2009	NUM
easat-1610	312	16	)	)	PUNCT
easat-1610	312	17	.	.	PUNCT
easat-1610	313	1	customer	customer	NOUN
easat-1610	313	2	relationship	relationship	NOUN
easat-1610	313	3	management	management	NOUN
easat-1610	313	4	:	:	PUNCT
easat-1610	313	5	a	a	DET
easat-1610	313	6	strategic	strategic	ADJ
easat-1610	313	7	perspective	perspective	NOUN
easat-1610	313	8	.	.	PUNCT
easat-1610	314	1	journal	journal	NOUN
easat-1610	314	2	of	of	ADP
easat-1610	314	3	business	business	NOUN
easat-1610	314	4	market	market	NOUN
easat-1610	314	5	management	management	NOUN
easat-1610	314	6	,	,	PUNCT
easat-1610	314	7	pp	pp	ADJ
easat-1610	314	8	.	.	PUNCT
easat-1610	315	1	3	3	NUM
easat-1610	315	2	,	,	PUNCT
easat-1610	315	3	7–27	7–27	PROPN
easat-1610	315	4	.	.	PUNCT
easat-1610	316	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-1610	316	2	https://www.taylorfrancis.com/books/mono/10.4324/9781315704883/electronic-customer-relationship-management?refid=9df1ec64-115f-4b8d-93a9-60c58a41a681&context=ubx	https://www.taylorfrancis.com/books/mono/10.4324/9781315704883/electronic-customer-relationship-management?refid=9df1ec64-115f-4b8d-93a9-60c58a41a681&context=ubx	VERB
easat-1610	316	3	https://www.researchgate.net/scientific-contributions/maruthi-rohit-ayyagari-2231490252	https://www.researchgate.net/scientific-contributions/maruthi-rohit-ayyagari-2231490252	ADJ
easat-1610	316	4	http://www.customerthink.com/article/customer	http://www.customerthink.com/article/customer	NUM
easat-1610	316	5	1839	1839	NUM
easat-1610	316	6	edelweiss	edelweiss	PROPN
easat-1610	316	7	applied	apply	VERB
easat-1610	316	8	science	science	NOUN
easat-1610	316	9	and	and	CCONJ
easat-1610	316	10	technology	technology	NOUN
easat-1610	316	11	issn	issn	PROPN
easat-1610	316	12	:	:	PUNCT
easat-1610	316	13	2576	2576	NUM
easat-1610	316	14	-	-	SYM
easat-1610	316	15	8484	8484	NUM
easat-1610	316	16	vol	vol	NOUN
easat-1610	316	17	.	.	PROPN
easat-1610	316	18	8	8	NUM
easat-1610	316	19	,	,	PUNCT
easat-1610	316	20	no	no	INTJ
easat-1610	316	21	.	.	NOUN
easat-1610	316	22	4	4	NUM
easat-1610	316	23	:	:	PUNCT
easat-1610	316	24	1822	1822	NUM
easat-1610	316	25	-	-	SYM
easat-1610	316	26	1840	1840	NUM
easat-1610	316	27	,	,	PUNCT
easat-1610	316	28	2024	2024	NUM
easat-1610	316	29	doi	doi	NOUN
easat-1610	316	30	:	:	PUNCT
easat-1610	316	31	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	316	32	©	©	PROPN
easat-1610	316	33	2024	2024	NUM
easat-1610	316	34	by	by	ADP
easat-1610	316	35	the	the	DET
easat-1610	316	36	authors	author	NOUN
easat-1610	316	37	;	;	PUNCT
easat-1610	316	38	licensee	licensee	PROPN
easat-1610	316	39	learning	learning	NOUN
easat-1610	316	40	gate	gate	NOUN
easat-1610	317	1	[	[	X
easat-1610	317	2	15	15	NUM
easat-1610	317	3	]	]	X
easat-1610	317	4	gambal	gambal	PROPN
easat-1610	317	5	,	,	PUNCT
easat-1610	317	6	m.	m.	PROPN
easat-1610	317	7	j.	j.	PROPN
easat-1610	317	8	,	,	PUNCT
easat-1610	317	9	asatiani	asatiani	PROPN
easat-1610	317	10	,	,	PUNCT
easat-1610	317	11	a.	a.	PROPN
easat-1610	317	12	,	,	PUNCT
easat-1610	317	13	&	&	CCONJ
easat-1610	317	14	kotlarsky	kotlarsky	PROPN
easat-1610	317	15	,	,	PUNCT
easat-1610	317	16	j.	j.	PROPN
easat-1610	317	17	(	(	PUNCT
easat-1610	317	18	2022	2022	NUM
easat-1610	317	19	)	)	PUNCT
easat-1610	317	20	.	.	PUNCT
easat-1610	318	1	strategic	strategic	ADJ
easat-1610	318	2	innovation	innovation	NOUN
easat-1610	318	3	through	through	ADP
easat-1610	318	4	outsourcing	outsource	VERB
easat-1610	318	5	theoretical	theoretical	ADJ
easat-1610	318	6	review	review	NOUN
easat-1610	318	7	.	.	PUNCT
easat-1610	319	1	the	the	DET
easat-1610	319	2	journal	journal	NOUN
easat-1610	319	3	of	of	ADP
easat-1610	319	4	strategic	strategic	ADJ
easat-1610	319	5	information	information	NOUN
easat-1610	319	6	systems	system	NOUN
easat-1610	319	7	,	,	PUNCT
easat-1610	319	8	31(2	31(2	NUM
easat-1610	319	9	)	)	PUNCT
easat-1610	319	10	,	,	PUNCT
easat-1610	319	11	101718	101718	NUM
easat-1610	319	12	.	.	PUNCT
easat-1610	320	1	[	[	X
easat-1610	320	2	16	16	NUM
easat-1610	320	3	]	]	X
easat-1610	320	4	girchenko	girchenko	NOUN
easat-1610	320	5	,	,	PUNCT
easat-1610	320	6	t.	t.	PROPN
easat-1610	320	7	,	,	PUNCT
easat-1610	320	8	ovsiannikova	ovsiannikova	PROPN
easat-1610	320	9	,	,	PUNCT
easat-1610	320	10	y.	y.	PROPN
easat-1610	320	11	,	,	PUNCT
easat-1610	320	12	&	&	CCONJ
easat-1610	320	13	girchenko	girchenko	PROPN
easat-1610	320	14	,	,	PUNCT
easat-1610	320	15	l.	l.	PROPN
easat-1610	320	16	(	(	PUNCT
easat-1610	320	17	2017	2017	NUM
easat-1610	320	18	)	)	PUNCT
easat-1610	320	19	.	.	PUNCT
easat-1610	321	1	crm	crm	NOUN
easat-1610	321	2	system	system	NOUN
easat-1610	321	3	as	as	ADP
easat-1610	321	4	a	a	DET
easat-1610	321	5	keystone	keystone	NOUN
easat-1610	321	6	of	of	ADP
easat-1610	321	7	successful	successful	ADJ
easat-1610	321	8	business	business	NOUN
easat-1610	321	9	activity	activity	NOUN
easat-1610	321	10	.	.	PUNCT
easat-1610	322	1	knowledge	knowledge	NOUN
easat-1610	322	2	-	-	PUNCT
easat-1610	322	3	economy	economy	NOUN
easat-1610	322	4	society	society	NOUN
easat-1610	322	5	:	:	PUNCT
easat-1610	322	6	management	management	NOUN
easat-1610	322	7	in	in	ADP
easat-1610	322	8	the	the	DET
easat-1610	322	9	face	face	NOUN
easat-1610	322	10	of	of	ADP
easat-1610	322	11	contemporary	contemporary	ADJ
easat-1610	322	12	challenges	challenge	NOUN
easat-1610	322	13	and	and	CCONJ
easat-1610	322	14	dilemmas	dilemma	NOUN
easat-1610	322	15	,	,	PUNCT
easat-1610	322	16	4(3	4(3	NUM
easat-1610	322	17	)	)	PUNCT
easat-1610	322	18	,	,	PUNCT
easat-1610	322	19	251261	251261	NUM
easat-1610	322	20	.	.	PUNCT
easat-1610	323	1	[	[	X
easat-1610	323	2	17	17	NUM
easat-1610	323	3	]	]	X
easat-1610	323	4	gomber	gomber	NOUN
easat-1610	323	5	,	,	PUNCT
easat-1610	323	6	p.	p.	PROPN
easat-1610	323	7	,	,	PUNCT
easat-1610	323	8	kauffman	kauffman	PROPN
easat-1610	323	9	,	,	PUNCT
easat-1610	323	10	r.	r.	PROPN
easat-1610	323	11	j.	j.	PROPN
easat-1610	323	12	,	,	PUNCT
easat-1610	323	13	parker	parker	PROPN
easat-1610	323	14	,	,	PUNCT
easat-1610	323	15	c.	c.	PROPN
easat-1610	323	16	,	,	PUNCT
easat-1610	323	17	&	&	CCONJ
easat-1610	323	18	weber	weber	PROPN
easat-1610	323	19	,	,	PUNCT
easat-1610	323	20	b.	b.	PROPN
easat-1610	323	21	w.	w.	PROPN
easat-1610	323	22	(	(	PUNCT
easat-1610	323	23	2018	2018	NUM
easat-1610	323	24	)	)	PUNCT
easat-1610	323	25	.	.	PUNCT
easat-1610	324	1	on	on	ADP
easat-1610	324	2	the	the	DET
easat-1610	324	3	fintech	fintech	NOUN
easat-1610	324	4	revolution	revolution	NOUN
easat-1610	324	5	:	:	PUNCT
easat-1610	324	6	interpreting	interpret	VERB
easat-1610	324	7	the	the	DET
easat-1610	324	8	forces	force	NOUN
easat-1610	324	9	of	of	ADP
easat-1610	324	10	innovation	innovation	NOUN
easat-1610	324	11	,	,	PUNCT
easat-1610	324	12	disruption	disruption	NOUN
easat-1610	324	13	,	,	PUNCT
easat-1610	324	14	and	and	CCONJ
easat-1610	324	15	transformation	transformation	NOUN
easat-1610	324	16	in	in	ADP
easat-1610	324	17	financial	financial	ADJ
easat-1610	324	18	services	service	NOUN
easat-1610	324	19	.	.	PUNCT
easat-1610	325	1	journal	journal	PROPN
easat-1610	325	2	of	of	ADP
easat-1610	325	3	management	management	NOUN
easat-1610	325	4	information	information	NOUN
easat-1610	325	5	systems	system	NOUN
easat-1610	325	6	,	,	PUNCT
easat-1610	325	7	35(1	35(1	NUM
easat-1610	325	8	)	)	PUNCT
easat-1610	325	9	,	,	PUNCT
easat-1610	325	10	220265	220265	NUM
easat-1610	325	11	.	.	PUNCT
easat-1610	326	1	[	[	X
easat-1610	326	2	18	18	NUM
easat-1610	326	3	]	]	X
easat-1610	326	4	gunawan	gunawan	PROPN
easat-1610	326	5	,	,	PUNCT
easat-1610	326	6	a.	a.	NOUN
easat-1610	326	7	,	,	PUNCT
easat-1610	326	8	kornarius	kornarius	NOUN
easat-1610	326	9	,	,	PUNCT
easat-1610	326	10	y.	y.	PROPN
easat-1610	326	11	p.	p.	PROPN
easat-1610	326	12	,	,	PUNCT
easat-1610	326	13	aulia	aulia	PROPN
easat-1610	326	14	,	,	PUNCT
easat-1610	326	15	a.	a.	NOUN
easat-1610	326	16	a.	a.	PROPN
easat-1610	326	17	,	,	PUNCT
easat-1610	326	18	gunawan	gunawan	PROPN
easat-1610	326	19	,	,	PUNCT
easat-1610	326	20	t.	t.	PROPN
easat-1610	326	21	,	,	PUNCT
easat-1610	326	22	&	&	CCONJ
easat-1610	326	23	elisabet	elisabet	PROPN
easat-1610	326	24	,	,	PUNCT
easat-1610	326	25	i.	i.	PROPN
easat-1610	326	26	(	(	PUNCT
easat-1610	326	27	2013	2013	NUM
easat-1610	326	28	)	)	PUNCT
easat-1610	326	29	.	.	PUNCT
easat-1610	327	1	competing	compete	VERB
easat-1610	327	2	by	by	ADP
easat-1610	327	3	restaurant	restaurant	NOUN
easat-1610	327	4	analytical	analytical	PROPN
easat-1610	327	5	crm	crm	PROPN
easat-1610	327	6	.	.	PUNCT
easat-1610	328	1	small	small	ADJ
easat-1610	328	2	and	and	CCONJ
easat-1610	328	3	medium	medium	ADJ
easat-1610	328	4	sized	sized	ADJ
easat-1610	328	5	enterprises	enterprise	NOUN
easat-1610	328	6	in	in	ADP
easat-1610	328	7	a	a	DET
easat-1610	328	8	global	global	ADJ
easat-1610	328	9	world	world	NOUN
easat-1610	328	10	,	,	PUNCT
easat-1610	328	11	112	112	NUM
easat-1610	328	12	-	-	SYM
easat-1610	328	13	124	124	NUM
easat-1610	328	14	.	.	PUNCT
easat-1610	329	1	[	[	X
easat-1610	329	2	19	19	NUM
easat-1610	329	3	]	]	X
easat-1610	329	4	guo	guo	PROPN
easat-1610	329	5	,	,	PUNCT
easat-1610	329	6	q.	q.	PROPN
easat-1610	329	7	,	,	PUNCT
easat-1610	329	8	&	&	CCONJ
easat-1610	329	9	mai	mai	PROPN
easat-1610	329	10	,	,	PUNCT
easat-1610	329	11	z.	z.	PROPN
easat-1610	329	12	(	(	PUNCT
easat-1610	329	13	2022	2022	NUM
easat-1610	329	14	)	)	PUNCT
easat-1610	329	15	.	.	PUNCT
easat-1610	330	1	a	a	DET
easat-1610	330	2	comparative	comparative	ADJ
easat-1610	330	3	study	study	NOUN
easat-1610	330	4	on	on	ADP
easat-1610	330	5	the	the	DET
easat-1610	330	6	export	export	NOUN
easat-1610	330	7	competitiveness	competitiveness	NOUN
easat-1610	330	8	of	of	ADP
easat-1610	330	9	rare	rare	ADJ
easat-1610	330	10	earth	earth	NOUN
easat-1610	330	11	products	product	NOUN
easat-1610	330	12	from	from	ADP
easat-1610	330	13	china	china	PROPN
easat-1610	330	14	,	,	PUNCT
easat-1610	330	15	the	the	DET
easat-1610	330	16	united	united	PROPN
easat-1610	330	17	states	states	PROPN
easat-1610	330	18	,	,	PUNCT
easat-1610	330	19	russia	russia	PROPN
easat-1610	330	20	,	,	PUNCT
easat-1610	330	21	and	and	CCONJ
easat-1610	330	22	india	india	PROPN
easat-1610	330	23	.	.	PUNCT
easat-1610	331	1	sustainability	sustainability	NOUN
easat-1610	331	2	,	,	PUNCT
easat-1610	331	3	14	14	NUM
easat-1610	331	4	,	,	PUNCT
easat-1610	331	5	12358	12358	NUM
easat-1610	331	6	.	.	PUNCT
easat-1610	332	1	[	[	X
easat-1610	332	2	20	20	NUM
easat-1610	332	3	]	]	X
easat-1610	332	4	guo	guo	PROPN
easat-1610	332	5	,	,	PUNCT
easat-1610	332	6	y.	y.	PROPN
easat-1610	332	7	,	,	PUNCT
easat-1610	332	8	&	&	CCONJ
easat-1610	332	9	huang	huang	PROPN
easat-1610	332	10	,	,	PUNCT
easat-1610	332	11	h.	h.	PROPN
easat-1610	332	12	(	(	PUNCT
easat-1610	332	13	2015	2015	NUM
easat-1610	332	14	)	)	PUNCT
easat-1610	332	15	.	.	PUNCT
easat-1610	333	1	privacy	privacy	NOUN
easat-1610	333	2	concern	concern	NOUN
easat-1610	333	3	in	in	ADP
easat-1610	333	4	crm	crm	PROPN
easat-1610	333	5	service	service	NOUN
easat-1610	333	6	.	.	PUNCT
easat-1610	334	1	research	research	NOUN
easat-1610	334	2	on	on	ADP
easat-1610	334	3	selected	select	VERB
easat-1610	334	4	china	china	PROPN
easat-1610	334	5	's	's	PART
easat-1610	334	6	legal	legal	ADJ
easat-1610	334	7	issues	issue	NOUN
easat-1610	334	8	of	of	ADP
easat-1610	334	9	e	e	NOUN
easat-1610	334	10	-	-	NOUN
easat-1610	334	11	business	business	NOUN
easat-1610	334	12	,	,	PUNCT
easat-1610	334	13	115	115	NUM
easat-1610	334	14	-	-	SYM
easat-1610	334	15	123	123	NUM
easat-1610	334	16	.	.	PUNCT
easat-1610	335	1	[	[	X
easat-1610	335	2	21	21	NUM
easat-1610	335	3	]	]	PUNCT
easat-1610	335	4	hair	hair	NOUN
easat-1610	335	5	,	,	PUNCT
easat-1610	335	6	j.	j.	PROPN
easat-1610	335	7	f.	f.	PROPN
easat-1610	335	8	,	,	PUNCT
easat-1610	335	9	tatham	tatham	PROPN
easat-1610	335	10	,	,	PUNCT
easat-1610	335	11	r.	r.	PROPN
easat-1610	335	12	l.	l.	PROPN
easat-1610	335	13	,	,	PUNCT
easat-1610	335	14	anderson	anderson	PROPN
easat-1610	335	15	,	,	PUNCT
easat-1610	335	16	r.	r.	PROPN
easat-1610	335	17	e.	e.	PROPN
easat-1610	335	18	,	,	PUNCT
easat-1610	335	19	&	&	CCONJ
easat-1610	335	20	black	black	PROPN
easat-1610	335	21	,	,	PUNCT
easat-1610	335	22	w.	w.	PROPN
easat-1610	335	23	(	(	PUNCT
easat-1610	335	24	1998	1998	NUM
easat-1610	335	25	)	)	PUNCT
easat-1610	335	26	.	.	PUNCT
easat-1610	336	1	multivariate	multivariate	NOUN
easat-1610	336	2	data	datum	NOUN
easat-1610	336	3	analysis	analysis	NOUN
easat-1610	336	4	.	.	PUNCT
easat-1610	337	1	prentice	prentice	NOUN
easat-1610	337	2	hall	hall	PROPN
easat-1610	337	3	.	.	PUNCT
easat-1610	338	1	[	[	X
easat-1610	338	2	22	22	NUM
easat-1610	338	3	]	]	X
easat-1610	338	4	huang	huang	PROPN
easat-1610	338	5	,	,	PUNCT
easat-1610	338	6	w.s	w.s	PROPN
easat-1610	338	7	.	.	PROPN
easat-1610	338	8	,	,	PUNCT
easat-1610	338	9	&	&	CCONJ
easat-1610	338	10	zhou	zhou	PROPN
easat-1610	338	11	,	,	PUNCT
easat-1610	338	12	j.	j.	PROPN
easat-1610	338	13	(	(	PUNCT
easat-1610	338	14	2023	2023	NUM
easat-1610	338	15	)	)	PUNCT
easat-1610	338	16	.	.	PUNCT
easat-1610	339	1	exploration	exploration	NOUN
easat-1610	339	2	of	of	ADP
easat-1610	339	3	customer	customer	NOUN
easat-1610	339	4	relationship	relationship	NOUN
easat-1610	339	5	management	management	NOUN
easat-1610	339	6	strategies	strategy	NOUN
easat-1610	339	7	of	of	ADP
easat-1610	339	8	enterprises	enterprise	NOUN
easat-1610	339	9	in	in	ADP
easat-1610	339	10	the	the	DET
easat-1610	339	11	context	context	NOUN
easat-1610	339	12	of	of	ADP
easat-1610	339	13	informationization	informationization	NOUN
easat-1610	339	14	.	.	PUNCT
easat-1610	340	1	investment	investment	NOUN
easat-1610	340	2	and	and	CCONJ
easat-1610	340	3	entrepreneurship	entrepreneurship	NOUN
easat-1610	340	4	,	,	PUNCT
easat-1610	340	5	13	13	NUM
easat-1610	340	6	,	,	PUNCT
easat-1610	340	7	134	134	NUM
easat-1610	340	8	-	-	SYM
easat-1610	340	9	136	136	NUM
easat-1610	340	10	.	.	PUNCT
easat-1610	341	1	[	[	X
easat-1610	341	2	23	23	NUM
easat-1610	341	3	]	]	X
easat-1610	341	4	iriana	iriana	PROPN
easat-1610	341	5	,	,	PUNCT
easat-1610	341	6	r.	r.	PROPN
easat-1610	341	7	,	,	PUNCT
easat-1610	341	8	&	&	CCONJ
easat-1610	341	9	buttle	buttle	PROPN
easat-1610	341	10	,	,	PUNCT
easat-1610	341	11	f.	f.	PROPN
easat-1610	341	12	(	(	PUNCT
easat-1610	341	13	2007	2007	NUM
easat-1610	341	14	)	)	PUNCT
easat-1610	341	15	.	.	PUNCT
easat-1610	342	1	strategic	strategic	ADJ
easat-1610	342	2	,	,	PUNCT
easat-1610	342	3	operational	operational	ADJ
easat-1610	342	4	,	,	PUNCT
easat-1610	342	5	and	and	CCONJ
easat-1610	342	6	analytical	analytical	ADJ
easat-1610	342	7	customer	customer	NOUN
easat-1610	342	8	relationship	relationship	NOUN
easat-1610	342	9	management	management	NOUN
easat-1610	342	10	:	:	PUNCT
easat-1610	342	11	attributes	attribute	NOUN
easat-1610	342	12	and	and	CCONJ
easat-1610	342	13	measures	measure	NOUN
easat-1610	342	14	.	.	PUNCT
easat-1610	343	1	journal	journal	NOUN
easat-1610	343	2	of	of	ADP
easat-1610	343	3	relationship	relationship	NOUN
easat-1610	343	4	marketing	marketing	NOUN
easat-1610	343	5	,	,	PUNCT
easat-1610	343	6	5(4	5(4	NUM
easat-1610	343	7	)	)	PUNCT
easat-1610	343	8	,	,	PUNCT
easat-1610	343	9	23	23	NUM
easat-1610	343	10	-	-	SYM
easat-1610	343	11	42	42	NUM
easat-1610	343	12	.	.	PUNCT
easat-1610	344	1	[	[	X
easat-1610	344	2	24	24	NUM
easat-1610	344	3	]	]	PUNCT
easat-1610	344	4	jensen	jensen	PROPN
easat-1610	344	5	,	,	PUNCT
easat-1610	344	6	h.	h.	PROPN
easat-1610	344	7	r.	r.	PROPN
easat-1610	344	8	(	(	PUNCT
easat-1610	344	9	2001	2001	NUM
easat-1610	344	10	)	)	PUNCT
easat-1610	344	11	.	.	PUNCT
easat-1610	345	1	antecedents	antecedent	NOUN
easat-1610	345	2	and	and	CCONJ
easat-1610	345	3	consequences	consequence	NOUN
easat-1610	345	4	of	of	ADP
easat-1610	345	5	consumer	consumer	NOUN
easat-1610	345	6	value	value	NOUN
easat-1610	345	7	assessments	assessment	NOUN
easat-1610	345	8	:	:	PUNCT
easat-1610	345	9	implications	implication	NOUN
easat-1610	345	10	for	for	ADP
easat-1610	345	11	marketing	marketing	NOUN
easat-1610	345	12	strategy	strategy	NOUN
easat-1610	345	13	and	and	CCONJ
easat-1610	345	14	future	future	ADJ
easat-1610	345	15	research	research	NOUN
easat-1610	345	16	.	.	PUNCT
easat-1610	346	1	journal	journal	NOUN
easat-1610	346	2	of	of	ADP
easat-1610	346	3	retailing	retailing	NOUN
easat-1610	346	4	and	and	CCONJ
easat-1610	346	5	consumer	consumer	NOUN
easat-1610	346	6	services	service	NOUN
easat-1610	346	7	,	,	PUNCT
easat-1610	346	8	8(6	8(6	NUM
easat-1610	346	9	)	)	PUNCT
easat-1610	346	10	,	,	PUNCT
easat-1610	346	11	299	299	NUM
easat-1610	346	12	-	-	SYM
easat-1610	346	13	310	310	NUM
easat-1610	346	14	.	.	PUNCT
easat-1610	347	1	[	[	X
easat-1610	347	2	25	25	NUM
easat-1610	347	3	]	]	X
easat-1610	347	4	kabasakal	kabasakal	NOUN
easat-1610	347	5	,	,	PUNCT
easat-1610	347	6	i̇.	i̇.	PROPN
easat-1610	347	7	(	(	PUNCT
easat-1610	347	8	2020	2020	NUM
easat-1610	347	9	)	)	PUNCT
easat-1610	347	10	.	.	PUNCT
easat-1610	348	1	customer	customer	NOUN
easat-1610	348	2	segmentation	segmentation	NOUN
easat-1610	348	3	based	base	VERB
easat-1610	348	4	on	on	ADP
easat-1610	348	5	recency	recency	NOUN
easat-1610	348	6	frequency	frequency	NOUN
easat-1610	348	7	monetary	monetary	ADJ
easat-1610	348	8	model	model	NOUN
easat-1610	348	9	:	:	PUNCT
easat-1610	348	10	a	a	DET
easat-1610	348	11	case	case	NOUN
easat-1610	348	12	study	study	NOUN
easat-1610	348	13	in	in	ADP
easat-1610	348	14	eretailing	eretaile	VERB
easat-1610	348	15	.	.	PUNCT
easat-1610	349	1	bilişim	bilişim	PROPN
easat-1610	349	2	teknolojileri	teknolojileri	PROPN
easat-1610	349	3	dergisi	dergisi	PROPN
easat-1610	349	4	,	,	PUNCT
easat-1610	349	5	13(1	13(1	NUM
easat-1610	349	6	)	)	PUNCT
easat-1610	349	7	,	,	PUNCT
easat-1610	349	8	47	47	NUM
easat-1610	349	9	-	-	SYM
easat-1610	349	10	56	56	NUM
easat-1610	349	11	.	.	PUNCT
easat-1610	350	1	[	[	X
easat-1610	350	2	26	26	NUM
easat-1610	350	3	]	]	X
easat-1610	350	4	khodakarami	khodakarami	NOUN
easat-1610	350	5	,	,	PUNCT
easat-1610	350	6	f.	f.	PROPN
easat-1610	350	7	,	,	PUNCT
easat-1610	350	8	&	&	CCONJ
easat-1610	350	9	chan	chan	PROPN
easat-1610	350	10	,	,	PUNCT
easat-1610	350	11	y.	y.	PROPN
easat-1610	350	12	e.	e.	PROPN
easat-1610	350	13	(	(	PUNCT
easat-1610	350	14	2014	2014	NUM
easat-1610	350	15	)	)	PUNCT
easat-1610	350	16	.	.	PUNCT
easat-1610	351	1	exploring	explore	VERB
easat-1610	351	2	the	the	DET
easat-1610	351	3	role	role	NOUN
easat-1610	351	4	of	of	ADP
easat-1610	351	5	customer	customer	NOUN
easat-1610	351	6	relationship	relationship	NOUN
easat-1610	351	7	management	management	NOUN
easat-1610	351	8	(	(	PUNCT
easat-1610	351	9	crm	crm	NOUN
easat-1610	351	10	)	)	PUNCT
easat-1610	351	11	systems	system	NOUN
easat-1610	351	12	in	in	ADP
easat-1610	351	13	customer	customer	NOUN
easat-1610	351	14	knowledge	knowledge	NOUN
easat-1610	351	15	creation	creation	NOUN
easat-1610	351	16	.	.	PUNCT
easat-1610	352	1	information	information	NOUN
easat-1610	352	2	&	&	CCONJ
easat-1610	352	3	management	management	PROPN
easat-1610	352	4	,	,	PUNCT
easat-1610	352	5	51(1	51(1	NUM
easat-1610	352	6	)	)	PUNCT
easat-1610	352	7	,	,	PUNCT
easat-1610	352	8	27	27	NUM
easat-1610	352	9	-	-	SYM
easat-1610	352	10	42	42	NUM
easat-1610	352	11	.	.	PUNCT
easat-1610	353	1	[	[	X
easat-1610	353	2	27	27	NUM
easat-1610	353	3	]	]	X
easat-1610	353	4	lian	lian	X
easat-1610	353	5	,	,	PUNCT
easat-1610	353	6	x.l	x.l	PROPN
easat-1610	353	7	.	.	PUNCT
easat-1610	354	1	(	(	PUNCT
easat-1610	354	2	2016).analysis	2016).analysis	NUM
easat-1610	354	3	of	of	ADP
easat-1610	354	4	the	the	DET
easat-1610	354	5	application	application	NOUN
easat-1610	354	6	of	of	ADP
easat-1610	354	7	data	datum	NOUN
easat-1610	354	8	mining	mining	NOUN
easat-1610	354	9	in	in	ADP
easat-1610	354	10	e	e	PROPN
easat-1610	354	11	-	-	NOUN
easat-1610	354	12	commerce	commerce	NOUN
easat-1610	354	13	customer	customer	NOUN
easat-1610	354	14	relationship	relationship	NOUN
easat-1610	354	15	management	management	NOUN
easat-1610	354	16	.	.	PUNCT
easat-1610	355	1	electronic	electronic	ADJ
easat-1610	355	2	technology	technology	PROPN
easat-1610	355	3	&	&	CCONJ
easat-1610	355	4	software	software	PROPN
easat-1610	355	5	engineering	engineering	NOUN
easat-1610	355	6	,	,	PUNCT
easat-1610	355	7	1	1	NUM
easat-1610	355	8	,	,	PUNCT
easat-1610	355	9	179	179	NUM
easat-1610	355	10	-	-	SYM
easat-1610	355	11	180	180	NUM
easat-1610	355	12	.	.	PUNCT
easat-1610	356	1	[	[	X
easat-1610	356	2	28	28	NUM
easat-1610	356	3	]	]	X
easat-1610	356	4	zhou	zhou	PROPN
easat-1610	356	5	,	,	PUNCT
easat-1610	356	6	c.	c.	PROPN
easat-1610	356	7	,	,	PUNCT
easat-1610	356	8	zhang	zhang	PROPN
easat-1610	356	9	f.t	f.t	PROPN
easat-1610	356	10	.	.	PROPN
easat-1610	356	11	,	,	PUNCT
easat-1610	356	12	&	&	CCONJ
easat-1610	356	13	han	han	PROPN
easat-1610	356	14	,	,	PUNCT
easat-1610	356	15	c.	c.	PROPN
easat-1610	356	16	(	(	PUNCT
easat-1610	356	17	2024	2024	NUM
easat-1610	356	18	)	)	PUNCT
easat-1610	356	19	.	.	PUNCT
easat-1610	357	1	a	a	DET
easat-1610	357	2	study	study	NOUN
easat-1610	357	3	of	of	ADP
easat-1610	357	4	the	the	DET
easat-1610	357	5	impact	impact	NOUN
easat-1610	357	6	of	of	ADP
easat-1610	357	7	customer	customer	NOUN
easat-1610	357	8	relationships	relationship	NOUN
easat-1610	357	9	on	on	ADP
easat-1610	357	10	financial	financial	ADJ
easat-1610	357	11	risk	risk	NOUN
easat-1610	357	12	in	in	ADP
easat-1610	357	13	listed	list	VERB
easat-1610	357	14	companies	company	NOUN
easat-1610	357	15	.	.	PUNCT
easat-1610	358	1	friend	friend	NOUN
easat-1610	358	2	of	of	ADP
easat-1610	358	3	accounting	accounting	NOUN
easat-1610	358	4	,	,	PUNCT
easat-1610	358	5	7	7	NUM
easat-1610	358	6	,	,	PUNCT
easat-1610	358	7	68	68	NUM
easat-1610	358	8	-	-	SYM
easat-1610	358	9	75	75	NUM
easat-1610	358	10	.	.	PUNCT
easat-1610	359	1	[	[	X
easat-1610	359	2	29	29	NUM
easat-1610	359	3	]	]	X
easat-1610	359	4	liu	liu	PROPN
easat-1610	359	5	,	,	PUNCT
easat-1610	359	6	r.	r.	PROPN
easat-1610	359	7	q.	q.	PROPN
easat-1610	359	8	,	,	PUNCT
easat-1610	359	9	mu	mu	PROPN
easat-1610	359	10	,	,	PUNCT
easat-1610	359	11	h.	h.	PROPN
easat-1610	359	12	l.	l.	PROPN
easat-1610	359	13	,	,	PUNCT
easat-1610	359	14	&	&	CCONJ
easat-1610	359	15	lee	lee	PROPN
easat-1610	359	16	,	,	PUNCT
easat-1610	359	17	y.	y.	PROPN
easat-1610	359	18	c.	c.	PROPN
easat-1610	359	19	(	(	PUNCT
easat-1610	359	20	2018	2018	NUM
easat-1610	359	21	)	)	PUNCT
easat-1610	359	22	.	.	PUNCT
easat-1610	360	1	customer	customer	NOUN
easat-1610	360	2	classification	classification	NOUN
easat-1610	360	3	and	and	CCONJ
easat-1610	360	4	market	market	NOUN
easat-1610	360	5	basket	basket	NOUN
easat-1610	360	6	analysis	analysis	NOUN
easat-1610	360	7	using	use	VERB
easat-1610	360	8	k	k	NOUN
easat-1610	360	9	-	-	PUNCT
easat-1610	360	10	means	mean	VERB
easat-1610	360	11	clustering	clustering	NOUN
easat-1610	360	12	and	and	CCONJ
easat-1610	360	13	association	association	NOUN
easat-1610	360	14	rules	rule	NOUN
easat-1610	360	15	:	:	PUNCT
easat-1610	360	16	evidence	evidence	NOUN
easat-1610	360	17	from	from	ADP
easat-1610	360	18	distribution	distribution	NOUN
easat-1610	360	19	big	big	ADJ
easat-1610	360	20	data	datum	NOUN
easat-1610	360	21	of	of	ADP
easat-1610	360	22	korean	korean	ADJ
easat-1610	360	23	retailing	retailing	NOUN
easat-1610	360	24	company	company	NOUN
easat-1610	360	25	.	.	PUNCT
easat-1610	361	1	knowledge	knowledge	PROPN
easat-1610	361	2	management	management	PROPN
easat-1610	361	3	review	review	PROPN
easat-1610	361	4	,	,	PUNCT
easat-1610	361	5	19(4	19(4	PROPN
easat-1610	361	6	)	)	PUNCT
easat-1610	361	7	,	,	PUNCT
easat-1610	361	8	59–76	59–76	NUM
easat-1610	361	9	.	.	PUNCT
easat-1610	362	1	[	[	X
easat-1610	362	2	30	30	NUM
easat-1610	362	3	]	]	X
easat-1610	362	4	lokuge	lokuge	NOUN
easat-1610	362	5	,	,	PUNCT
easat-1610	362	6	s.	s.	PROPN
easat-1610	362	7	,	,	PUNCT
easat-1610	362	8	sedera	sedera	PROPN
easat-1610	362	9	,	,	PUNCT
easat-1610	362	10	d.	d.	PROPN
easat-1610	362	11	,	,	PUNCT
easat-1610	362	12	ariyachandra	ariyachandra	PROPN
easat-1610	362	13	,	,	PUNCT
easat-1610	362	14	t.	t.	PROPN
easat-1610	362	15	,	,	PUNCT
easat-1610	362	16	kumar	kumar	PROPN
easat-1610	362	17	,	,	PUNCT
easat-1610	362	18	s.	s.	PROPN
easat-1610	362	19	,	,	PUNCT
easat-1610	362	20	&	&	CCONJ
easat-1610	362	21	ravi	ravi	PROPN
easat-1610	362	22	,	,	PUNCT
easat-1610	362	23	v.	v.	PROPN
easat-1610	362	24	(	(	PUNCT
easat-1610	362	25	2020	2020	NUM
easat-1610	362	26	)	)	PUNCT
easat-1610	362	27	.	.	PUNCT
easat-1610	363	1	the	the	DET
easat-1610	363	2	next	next	ADJ
easat-1610	363	3	wave	wave	NOUN
easat-1610	363	4	of	of	ADP
easat-1610	363	5	crm	crm	PROPN
easat-1610	363	6	innovation	innovation	NOUN
easat-1610	363	7	:	:	PUNCT
easat-1610	363	8	implications	implication	NOUN
easat-1610	363	9	for	for	ADP
easat-1610	363	10	research	research	NOUN
easat-1610	363	11	,	,	PUNCT
easat-1610	363	12	teaching	teaching	NOUN
easat-1610	363	13	,	,	PUNCT
easat-1610	363	14	and	and	CCONJ
easat-1610	363	15	practice	practice	NOUN
easat-1610	363	16	.	.	PUNCT
easat-1610	364	1	communications	communication	NOUN
easat-1610	364	2	of	of	ADP
easat-1610	364	3	the	the	DET
easat-1610	364	4	association	association	NOUN
easat-1610	364	5	for	for	ADP
easat-1610	364	6	information	information	NOUN
easat-1610	364	7	systems	system	NOUN
easat-1610	364	8	,	,	PUNCT
easat-1610	364	9	46	46	NUM
easat-1610	364	10	.	.	PUNCT
easat-1610	365	1	[	[	X
easat-1610	365	2	31	31	NUM
easat-1610	365	3	]	]	PUNCT
easat-1610	365	4	nazari	nazari	NOUN
easat-1610	365	5	-	-	PUNCT
easat-1610	365	6	shirkouhi	shirkouhi	NOUN
easat-1610	365	7	,	,	PUNCT
easat-1610	365	8	s.	s.	PROPN
easat-1610	365	9	,	,	PUNCT
easat-1610	365	10	keramati	keramati	PROPN
easat-1610	365	11	,	,	PUNCT
easat-1610	365	12	a.	a.	NOUN
easat-1610	365	13	,	,	PUNCT
easat-1610	365	14	&	&	CCONJ
easat-1610	365	15	rezaie	rezaie	PROPN
easat-1610	365	16	,	,	PUNCT
easat-1610	365	17	k.	k.	PROPN
easat-1610	365	18	(	(	PUNCT
easat-1610	365	19	2015	2015	NUM
easat-1610	365	20	)	)	PUNCT
easat-1610	365	21	.	.	PUNCT
easat-1610	366	1	investigating	investigate	VERB
easat-1610	366	2	the	the	DET
easat-1610	366	3	effects	effect	NOUN
easat-1610	366	4	of	of	ADP
easat-1610	366	5	customer	customer	NOUN
easat-1610	366	6	relationship	relationship	NOUN
easat-1610	366	7	management	management	NOUN
easat-1610	366	8	and	and	CCONJ
easat-1610	366	9	supplier	supplier	NOUN
easat-1610	366	10	relationship	relationship	NOUN
easat-1610	366	11	management	management	NOUN
easat-1610	366	12	on	on	ADP
easat-1610	366	13	new	new	ADJ
easat-1610	366	14	product	product	NOUN
easat-1610	366	15	development	development	NOUN
easat-1610	366	16	.	.	PUNCT
easat-1610	367	1	tehnicki	tehnicki	PROPN
easat-1610	367	2	vjesnik	vjesnik	PROPN
easat-1610	367	3	/	/	SYM
easat-1610	367	4	technical	technical	ADJ
easat-1610	367	5	gazette	gazette	NOUN
easat-1610	367	6	,	,	PUNCT
easat-1610	367	7	22(1	22(1	NUM
easat-1610	367	8	)	)	PUNCT
easat-1610	367	9	.	.	PUNCT
easat-1610	368	1	[	[	X
easat-1610	368	2	32	32	NUM
easat-1610	368	3	]	]	X
easat-1610	368	4	nelson	nelson	PROPN
easat-1610	368	5	,	,	PUNCT
easat-1610	368	6	c.	c.	PROPN
easat-1610	368	7	a.	a.	PROPN
easat-1610	368	8	,	,	PUNCT
easat-1610	368	9	walsh	walsh	NOUN
easat-1610	368	10	,	,	PUNCT
easat-1610	368	11	m.	m.	PROPN
easat-1610	368	12	f.	f.	PROPN
easat-1610	368	13	,	,	PUNCT
easat-1610	368	14	&	&	CCONJ
easat-1610	368	15	cui	cui	PROPN
easat-1610	368	16	,	,	PUNCT
easat-1610	368	17	a.	a.	NOUN
easat-1610	368	18	p.	p.	NOUN
easat-1610	368	19	(	(	PUNCT
easat-1610	368	20	2020	2020	NUM
easat-1610	368	21	)	)	PUNCT
easat-1610	368	22	.	.	PUNCT
easat-1610	369	1	the	the	DET
easat-1610	369	2	role	role	NOUN
easat-1610	369	3	of	of	ADP
easat-1610	369	4	analytical	analytical	ADJ
easat-1610	369	5	crm	crm	PROPN
easat-1610	369	6	on	on	ADP
easat-1610	369	7	salesperson	salesperson	PROPN
easat-1610	369	8	use	use	NOUN
easat-1610	369	9	of	of	ADP
easat-1610	369	10	competitive	competitive	ADJ
easat-1610	369	11	intelligence	intelligence	NOUN
easat-1610	369	12	.	.	PUNCT
easat-1610	370	1	journal	journal	PROPN
easat-1610	370	2	of	of	ADP
easat-1610	370	3	business	business	PROPN
easat-1610	370	4	&	&	CCONJ
easat-1610	370	5	industrial	industrial	ADJ
easat-1610	370	6	marketing	marketing	NOUN
easat-1610	370	7	,	,	PUNCT
easat-1610	370	8	35(12	35(12	NUM
easat-1610	370	9	)	)	PUNCT
easat-1610	370	10	,	,	PUNCT
easat-1610	370	11	2127	2127	NUM
easat-1610	370	12	-	-	SYM
easat-1610	370	13	2137	2137	NUM
easat-1610	370	14	.	.	PUNCT
easat-1610	371	1	[	[	X
easat-1610	371	2	33	33	NUM
easat-1610	371	3	]	]	X
easat-1610	371	4	oliveira	oliveira	PROPN
easat-1610	371	5	,	,	PUNCT
easat-1610	371	6	v.	v.	PROPN
easat-1610	371	7	l.	l.	PROPN
easat-1610	371	8	m.	m.	PROPN
easat-1610	371	9	(	(	PUNCT
easat-1610	371	10	2012	2012	NUM
easat-1610	371	11	)	)	PUNCT
easat-1610	371	12	.	.	PUNCT
easat-1610	372	1	analytical	analytical	ADJ
easat-1610	372	2	customer	customer	NOUN
easat-1610	372	3	relationship	relationship	NOUN
easat-1610	372	4	management	management	NOUN
easat-1610	372	5	in	in	ADP
easat-1610	372	6	retailing	retailing	NOUN
easat-1610	372	7	supported	support	VERB
easat-1610	372	8	by	by	ADP
easat-1610	372	9	data	datum	NOUN
easat-1610	372	10	mining	mining	NOUN
easat-1610	372	11	techniques	technique	NOUN
easat-1610	372	12	(	(	PUNCT
easat-1610	372	13	doctoral	doctoral	ADJ
easat-1610	372	14	dissertation	dissertation	NOUN
easat-1610	372	15	,	,	PUNCT
easat-1610	372	16	universidade	universidade	PROPN
easat-1610	372	17	do	do	AUX
easat-1610	372	18	porto	porto	PROPN
easat-1610	372	19	(	(	PUNCT
easat-1610	372	20	portugal	portugal	PROPN
easat-1610	372	21	)	)	PUNCT
easat-1610	372	22	.	.	PUNCT
easat-1610	373	1	[	[	X
easat-1610	373	2	34	34	NUM
easat-1610	373	3	]	]	X
easat-1610	373	4	onut	onut	PROPN
easat-1610	373	5	,	,	PUNCT
easat-1610	373	6	s.	s.	PROPN
easat-1610	373	7	,	,	PUNCT
easat-1610	373	8	erdem	erdem	PROPN
easat-1610	373	9	,	,	PUNCT
easat-1610	373	10	i.	i.	PROPN
easat-1610	373	11	,	,	PUNCT
easat-1610	373	12	&	&	CCONJ
easat-1610	373	13	hosver	hosver	PROPN
easat-1610	373	14	,	,	PUNCT
easat-1610	373	15	b.	b.	PROPN
easat-1610	373	16	(	(	PUNCT
easat-1610	373	17	2008	2008	NUM
easat-1610	373	18	)	)	PUNCT
easat-1610	373	19	.	.	PUNCT
easat-1610	374	1	customer	customer	NOUN
easat-1610	374	2	relationship	relationship	NOUN
easat-1610	374	3	management	management	NOUN
easat-1610	374	4	in	in	ADP
easat-1610	374	5	banking	banking	NOUN
easat-1610	374	6	sector	sector	NOUN
easat-1610	374	7	and	and	CCONJ
easat-1610	374	8	a	a	DET
easat-1610	374	9	model	model	NOUN
easat-1610	374	10	design	design	NOUN
easat-1610	374	11	for	for	ADP
easat-1610	374	12	banking	banking	NOUN
easat-1610	374	13	performance	performance	NOUN
easat-1610	374	14	enhancement	enhancement	NOUN
easat-1610	374	15	.	.	PUNCT
easat-1610	375	1	in	in	ADP
easat-1610	375	2	unifying	unify	VERB
easat-1610	375	3	themes	theme	NOUN
easat-1610	375	4	in	in	ADP
easat-1610	375	5	complex	complex	ADJ
easat-1610	375	6	systems	system	NOUN
easat-1610	375	7	iv	iv	NUM
easat-1610	375	8	:	:	PUNCT
easat-1610	375	9	proceedings	proceeding	NOUN
easat-1610	375	10	of	of	ADP
easat-1610	375	11	the	the	DET
easat-1610	375	12	fourth	fourth	ADJ
easat-1610	375	13	international	international	ADJ
easat-1610	375	14	conference	conference	NOUN
easat-1610	375	15	on	on	ADP
easat-1610	375	16	complex	complex	ADJ
easat-1610	375	17	systems	system	NOUN
easat-1610	375	18	(	(	PUNCT
easat-1610	375	19	pp	pp	ADJ
easat-1610	375	20	.	.	PUNCT
easat-1610	375	21	370	370	NUM
easat-1610	375	22	-	-	NUM
easat-1610	375	23	378	378	NUM
easat-1610	375	24	)	)	PUNCT
easat-1610	375	25	.	.	PUNCT
easat-1610	376	1	springer	springer	PROPN
easat-1610	376	2	berlin	berlin	PROPN
easat-1610	376	3	heidelberg	heidelberg	PROPN
easat-1610	376	4	.	.	PUNCT
easat-1610	377	1	[	[	X
easat-1610	377	2	35	35	NUM
easat-1610	377	3	]	]	SYM
easat-1610	377	4	osarenkhoe	osarenkhoe	NOUN
easat-1610	377	5	,	,	PUNCT
easat-1610	377	6	a.	a.	NOUN
easat-1610	377	7	,	,	PUNCT
easat-1610	377	8	&	&	CCONJ
easat-1610	377	9	bennani	bennani	PROPN
easat-1610	377	10	,	,	PUNCT
easat-1610	377	11	a.	a.	PROPN
easat-1610	377	12	e.	e.	PROPN
easat-1610	377	13	(	(	PUNCT
easat-1610	377	14	2007	2007	NUM
easat-1610	377	15	)	)	PUNCT
easat-1610	377	16	.	.	PUNCT
easat-1610	378	1	an	an	DET
easat-1610	378	2	exploratory	exploratory	ADJ
easat-1610	378	3	study	study	NOUN
easat-1610	378	4	of	of	ADP
easat-1610	378	5	implementation	implementation	NOUN
easat-1610	378	6	of	of	ADP
easat-1610	378	7	customer	customer	NOUN
easat-1610	378	8	relationship	relationship	NOUN
easat-1610	378	9	management	management	NOUN
easat-1610	378	10	strategy	strategy	NOUN
easat-1610	378	11	.	.	PUNCT
easat-1610	379	1	business	business	NOUN
easat-1610	379	2	process	process	NOUN
easat-1610	379	3	management	management	NOUN
easat-1610	379	4	journal	journal	NOUN
easat-1610	379	5	.	.	PUNCT
easat-1610	380	1	[	[	X
easat-1610	380	2	36	36	NUM
easat-1610	380	3	]	]	PUNCT
easat-1610	380	4	ranjan	ranjan	PROPN
easat-1610	380	5	,	,	PUNCT
easat-1610	380	6	j.	j.	PROPN
easat-1610	380	7	(	(	PUNCT
easat-1610	380	8	2010	2010	NUM
easat-1610	380	9	)	)	PUNCT
easat-1610	380	10	.	.	PUNCT
easat-1610	381	1	integrating	integrate	VERB
easat-1610	381	2	analytical	analytical	ADJ
easat-1610	381	3	customer	customer	NOUN
easat-1610	381	4	relationship	relationship	NOUN
easat-1610	381	5	management	management	NOUN
easat-1610	381	6	with	with	ADP
easat-1610	381	7	customer	customer	NOUN
easat-1610	381	8	relationship	relationship	NOUN
easat-1610	381	9	management	management	NOUN
easat-1610	381	10	in	in	ADP
easat-1610	381	11	organisations	organisation	NOUN
easat-1610	381	12	.	.	PUNCT
easat-1610	382	1	international	international	ADJ
easat-1610	382	2	journal	journal	PROPN
easat-1610	382	3	of	of	ADP
easat-1610	382	4	innovation	innovation	NOUN
easat-1610	382	5	and	and	CCONJ
easat-1610	382	6	learning	learning	NOUN
easat-1610	382	7	,	,	PUNCT
easat-1610	382	8	8(4	8(4	NUM
easat-1610	382	9	)	)	PUNCT
easat-1610	382	10	,	,	PUNCT
easat-1610	382	11	408	408	NUM
easat-1610	382	12	-	-	SYM
easat-1610	382	13	426	426	NUM
easat-1610	382	14	.	.	PUNCT
easat-1610	383	1	[	[	X
easat-1610	383	2	37	37	NUM
easat-1610	383	3	]	]	X
easat-1610	383	4	romano	romano	NOUN
easat-1610	383	5	,	,	PUNCT
easat-1610	383	6	jr	jr	PROPN
easat-1610	383	7	.	.	PROPN
easat-1610	383	8	,	,	PUNCT
easat-1610	383	9	&	&	CCONJ
easat-1610	383	10	nicholas	nicholas	PROPN
easat-1610	383	11	,	,	PUNCT
easat-1610	383	12	c.	c.	PROPN
easat-1610	383	13	(	(	PUNCT
easat-1610	383	14	2000	2000	NUM
easat-1610	383	15	)	)	PUNCT
easat-1610	383	16	.	.	PUNCT
easat-1610	384	1	customer	customer	NOUN
easat-1610	384	2	relations	relation	NOUN
easat-1610	384	3	management	management	NOUN
easat-1610	384	4	in	in	ADP
easat-1610	384	5	information	information	NOUN
easat-1610	384	6	systems	system	NOUN
easat-1610	384	7	research	research	NOUN
easat-1610	384	8	.	.	PUNCT
easat-1610	385	1	amcis	amcis	ADV
easat-1610	385	2	2000	2000	NUM
easat-1610	385	3	proceedings	proceeding	NOUN
easat-1610	385	4	,	,	PUNCT
easat-1610	385	5	17	17	NUM
easat-1610	385	6	.	.	PUNCT
easat-1610	386	1	[	[	X
easat-1610	386	2	38	38	NUM
easat-1610	386	3	]	]	X
easat-1610	386	4	rosemann	rosemann	PROPN
easat-1610	386	5	,	,	PUNCT
easat-1610	386	6	m.	m.	NOUN
easat-1610	386	7	,	,	PUNCT
easat-1610	386	8	eggert	eggert	PROPN
easat-1610	386	9	,	,	PUNCT
easat-1610	386	10	m.	m.	NOUN
easat-1610	386	11	,	,	PUNCT
easat-1610	386	12	voigt	voigt	PROPN
easat-1610	386	13	,	,	PUNCT
easat-1610	386	14	m.	m.	NOUN
easat-1610	386	15	,	,	PUNCT
easat-1610	386	16	&	&	CCONJ
easat-1610	386	17	beverungen	beverungen	PROPN
easat-1610	386	18	,	,	PUNCT
easat-1610	386	19	d.	d.	PROPN
easat-1610	386	20	(	(	PUNCT
easat-1610	386	21	2012	2012	NUM
easat-1610	386	22	)	)	PUNCT
easat-1610	386	23	.	.	PUNCT
easat-1610	387	1	leveraging	leverage	VERB
easat-1610	387	2	social	social	ADJ
easat-1610	387	3	network	network	NOUN
easat-1610	387	4	data	datum	NOUN
easat-1610	387	5	for	for	ADP
easat-1610	387	6	analytical	analytical	ADJ
easat-1610	387	7	crm	crm	NOUN
easat-1610	387	8	strategies	strategy	NOUN
easat-1610	387	9	-	-	PUNCT
easat-1610	387	10	the	the	DET
easat-1610	387	11	introduction	introduction	NOUN
easat-1610	387	12	of	of	ADP
easat-1610	387	13	social	social	ADJ
easat-1610	387	14	bi	bi	NOUN
easat-1610	387	15	.	.	PUNCT
easat-1610	388	1	[	[	X
easat-1610	388	2	39	39	NUM
easat-1610	388	3	]	]	X
easat-1610	388	4	saha	saha	PROPN
easat-1610	388	5	,	,	PUNCT
easat-1610	388	6	l.	l.	PROPN
easat-1610	388	7	,	,	PUNCT
easat-1610	388	8	tripathy	tripathy	PROPN
easat-1610	388	9	,	,	PUNCT
easat-1610	388	10	h.	h.	PROPN
easat-1610	388	11	k.	k.	PROPN
easat-1610	388	12	,	,	PUNCT
easat-1610	388	13	nayak	nayak	PROPN
easat-1610	388	14	,	,	PUNCT
easat-1610	388	15	s.	s.	PROPN
easat-1610	388	16	r.	r.	PROPN
easat-1610	388	17	,	,	PUNCT
easat-1610	388	18	bhoi	bhoi	NOUN
easat-1610	388	19	,	,	PUNCT
easat-1610	388	20	a.	a.	NOUN
easat-1610	388	21	k.	k.	PROPN
easat-1610	388	22	,	,	PUNCT
easat-1610	388	23	&	&	CCONJ
easat-1610	388	24	barsocchi	barsocchi	PROPN
easat-1610	388	25	,	,	PUNCT
easat-1610	388	26	p.	p.	NOUN
easat-1610	388	27	(	(	PUNCT
easat-1610	388	28	2021	2021	NUM
easat-1610	388	29	)	)	PUNCT
easat-1610	388	30	.	.	PUNCT
easat-1610	388	31	amalgamation	amalgamation	NOUN
easat-1610	388	32	of	of	ADP
easat-1610	388	33	customer	customer	NOUN
easat-1610	388	34	relationship	relationship	NOUN
easat-1610	388	35	management	management	NOUN
easat-1610	388	36	and	and	CCONJ
easat-1610	388	37	data	datum	NOUN
easat-1610	388	38	analytics	analytic	NOUN
easat-1610	388	39	in	in	ADP
easat-1610	388	40	different	different	ADJ
easat-1610	388	41	business	business	NOUN
easat-1610	388	42	sectors	sector	NOUN
easat-1610	388	43	—	—	PUNCT
easat-1610	388	44	a	a	DET
easat-1610	388	45	systematic	systematic	ADJ
easat-1610	388	46	literature	literature	NOUN
easat-1610	388	47	review	review	NOUN
easat-1610	388	48	.	.	PUNCT
easat-1610	389	1	sustainability	sustainability	NOUN
easat-1610	389	2	,	,	PUNCT
easat-1610	389	3	13(9	13(9	NUM
easat-1610	389	4	)	)	PUNCT
easat-1610	389	5	,	,	PUNCT
easat-1610	389	6	5279	5279	NUM
easat-1610	389	7	.	.	PUNCT
easat-1610	390	1	[	[	X
easat-1610	390	2	40	40	NUM
easat-1610	390	3	]	]	PUNCT
easat-1610	390	4	santoro	santoro	PROPN
easat-1610	390	5	,	,	PUNCT
easat-1610	390	6	g.	g.	PROPN
easat-1610	390	7	,	,	PUNCT
easat-1610	390	8	vrontis	vrontis	PROPN
easat-1610	390	9	,	,	PUNCT
easat-1610	390	10	d.	d.	PROPN
easat-1610	390	11	,	,	PUNCT
easat-1610	390	12	thrassou	thrassou	PROPN
easat-1610	390	13	,	,	PUNCT
easat-1610	390	14	a.	a.	PROPN
easat-1610	390	15	,	,	PUNCT
easat-1610	390	16	&	&	CCONJ
easat-1610	390	17	dezi	dezi	PROPN
easat-1610	390	18	,	,	PUNCT
easat-1610	390	19	l.	l.	PROPN
easat-1610	390	20	(	(	PUNCT
easat-1610	390	21	2017	2017	NUM
easat-1610	390	22	)	)	PUNCT
easat-1610	390	23	.	.	PUNCT
easat-1610	391	1	the	the	DET
easat-1610	391	2	internet	internet	NOUN
easat-1610	391	3	of	of	ADP
easat-1610	391	4	things	thing	NOUN
easat-1610	391	5	:	:	PUNCT
easat-1610	391	6	building	build	VERB
easat-1610	391	7	knowledge	knowledge	NOUN
easat-1610	391	8	management	management	NOUN
easat-1610	391	9	systems	system	NOUN
easat-1610	391	10	for	for	ADP
easat-1610	391	11	open	open	ADJ
easat-1610	391	12	innovation	innovation	NOUN
easat-1610	391	13	and	and	CCONJ
easat-1610	391	14	knowledge	knowledge	NOUN
easat-1610	391	15	management	management	NOUN
easat-1610	391	16	capacity	capacity	NOUN
easat-1610	391	17	.	.	PUNCT
easat-1610	392	1	technological	technological	ADJ
easat-1610	392	2	forecasting	forecasting	NOUN
easat-1610	392	3	and	and	CCONJ
easat-1610	392	4	social	social	ADJ
easat-1610	392	5	change	change	NOUN
easat-1610	392	6	.	.	PUNCT
easat-1610	393	1	[	[	X
easat-1610	393	2	41	41	NUM
easat-1610	393	3	]	]	X
easat-1610	393	4	santoso	santoso	NOUN
easat-1610	393	5	,	,	PUNCT
easat-1610	393	6	v.	v.	ADP
easat-1610	393	7	a.	a.	NOUN
easat-1610	393	8	(	(	PUNCT
easat-1610	393	9	2021	2021	NUM
easat-1610	393	10	)	)	PUNCT
easat-1610	393	11	.	.	PUNCT
easat-1610	394	1	legal	legal	ADJ
easat-1610	394	2	protection	protection	NOUN
easat-1610	394	3	on	on	ADP
easat-1610	394	4	e	e	NOUN
easat-1610	394	5	-	-	NOUN
easat-1610	394	6	commerce	commerce	NOUN
easat-1610	394	7	transactions	transaction	NOUN
easat-1610	394	8	:	:	PUNCT
easat-1610	394	9	problems	problem	NOUN
easat-1610	394	10	and	and	CCONJ
easat-1610	394	11	challenges	challenge	NOUN
easat-1610	394	12	in	in	ADP
easat-1610	394	13	global	global	ADJ
easat-1610	394	14	business	business	NOUN
easat-1610	394	15	.	.	PUNCT
easat-1610	395	1	semarang	semarang	PROPN
easat-1610	395	2	state	state	PROPN
easat-1610	395	3	university	university	PROPN
easat-1610	395	4	undergraduate	undergraduate	NOUN
easat-1610	395	5	law	law	NOUN
easat-1610	395	6	and	and	CCONJ
easat-1610	395	7	society	society	NOUN
easat-1610	395	8	review	review	NOUN
easat-1610	395	9	,	,	PUNCT
easat-1610	395	10	1(2	1(2	NUM
easat-1610	395	11	)	)	PUNCT
easat-1610	395	12	,	,	PUNCT
easat-1610	395	13	101	101	NUM
easat-1610	395	14	-	-	SYM
easat-1610	395	15	112	112	NUM
easat-1610	395	16	.	.	PUNCT
easat-1610	396	1	[	[	X
easat-1610	396	2	42	42	NUM
easat-1610	396	3	]	]	PUNCT
easat-1610	396	4	shooshtari	shooshtari	PROPN
easat-1610	396	5	,	,	PUNCT
easat-1610	396	6	n.	n.	PROPN
easat-1610	396	7	h.	h.	PROPN
easat-1610	396	8	,	,	PUNCT
easat-1610	396	9	fleming	fleming	PROPN
easat-1610	396	10	,	,	PUNCT
easat-1610	396	11	m.	m.	NOUN
easat-1610	396	12	j.	j.	PROPN
easat-1610	396	13	,	,	PUNCT
easat-1610	396	14	radighieri	radighieri	PROPN
easat-1610	396	15	,	,	PUNCT
easat-1610	396	16	j.	j.	PROPN
easat-1610	396	17	p.	p.	PROPN
easat-1610	396	18	,	,	PUNCT
easat-1610	396	19	&	&	CCONJ
easat-1610	396	20	nitzsche	nitzsche	NOUN
easat-1610	396	21	,	,	PUNCT
easat-1610	396	22	c.	c.	PROPN
easat-1610	396	23	c.	c.	PROPN
easat-1610	396	24	(	(	PUNCT
easat-1610	396	25	2000	2000	NUM
easat-1610	396	26	)	)	PUNCT
easat-1610	396	27	.	.	PUNCT
easat-1610	397	1	apec	apec	PROPN
easat-1610	397	2	’s	’s	PART
easat-1610	397	3	evolving	evolve	VERB
easat-1610	397	4	role	role	NOUN
easat-1610	397	5	as	as	ADP
easat-1610	397	6	a	a	DET
easat-1610	397	7	regional	regional	ADJ
easat-1610	397	8	economic	economic	ADJ
easat-1610	397	9	agreement	agreement	NOUN
easat-1610	397	10	.	.	PUNCT
easat-1610	398	1	managerial	managerial	ADJ
easat-1610	398	2	finance	finance	NOUN
easat-1610	398	3	,	,	PUNCT
easat-1610	398	4	26(1	26(1	NUM
easat-1610	398	5	)	)	PUNCT
easat-1610	398	6	,	,	PUNCT
easat-1610	398	7	1	1	NUM
easat-1610	398	8	-	-	SYM
easat-1610	398	9	13	13	NUM
easat-1610	398	10	.	.	PUNCT
easat-1610	399	1	https://www-emerald-com.javeriana.80599.net/insight/search?q=christopher%20a.%20nelson	https://www-emerald-com.javeriana.80599.net/insight/search?q=christopher%20a.%20nelson	NOUN
easat-1610	399	2	https://www-emerald-com.javeriana.80599.net/insight/search?q=michael%20f.%20walsh	https://www-emerald-com.javeriana.80599.net/insight/search?q=michael%20f.%20walsh	X
easat-1610	400	1	https://www-emerald-com.javeriana.80599.net/insight/search?q=annie%20peng%20cui	https://www-emerald-com.javeriana.80599.net/insight/search?q=annie%20peng%20cui	VERB
easat-1610	400	2	https://www-emerald-com.javeriana.80599.net/insight/publication/issn/0885-8624	https://www-emerald-com.javeriana.80599.net/insight/publication/issn/0885-8624	NOUN
easat-1610	400	3	1840	1840	NUM
easat-1610	400	4	edelweiss	edelweiss	PROPN
easat-1610	400	5	applied	apply	VERB
easat-1610	400	6	science	science	NOUN
easat-1610	400	7	and	and	CCONJ
easat-1610	400	8	technology	technology	NOUN
easat-1610	400	9	issn	issn	PROPN
easat-1610	400	10	:	:	PUNCT
easat-1610	400	11	2576	2576	NUM
easat-1610	400	12	-	-	SYM
easat-1610	400	13	8484	8484	NUM
easat-1610	400	14	vol	vol	NOUN
easat-1610	400	15	.	.	PROPN
easat-1610	400	16	8	8	NUM
easat-1610	400	17	,	,	PUNCT
easat-1610	400	18	no	no	INTJ
easat-1610	400	19	.	.	NOUN
easat-1610	400	20	4	4	NUM
easat-1610	400	21	:	:	PUNCT
easat-1610	400	22	1822	1822	NUM
easat-1610	400	23	-	-	SYM
easat-1610	400	24	1840	1840	NUM
easat-1610	400	25	,	,	PUNCT
easat-1610	400	26	2024	2024	NUM
easat-1610	400	27	doi	doi	NOUN
easat-1610	400	28	:	:	PUNCT
easat-1610	400	29	10.55214/25768484.v8i4.1610	10.55214/25768484.v8i4.1610	NUM
easat-1610	400	30	©	©	PROPN
easat-1610	400	31	2024	2024	NUM
easat-1610	400	32	by	by	ADP
easat-1610	400	33	the	the	DET
easat-1610	400	34	authors	author	NOUN
easat-1610	400	35	;	;	PUNCT
easat-1610	400	36	licensee	licensee	PROPN
easat-1610	400	37	learning	learning	NOUN
easat-1610	400	38	gate	gate	NOUN
easat-1610	401	1	[	[	X
easat-1610	401	2	43	43	NUM
easat-1610	401	3	]	]	X
easat-1610	401	4	slater	slater	PROPN
easat-1610	401	5	,	,	PUNCT
easat-1610	401	6	s.	s.	PROPN
easat-1610	401	7	f.	f.	PROPN
easat-1610	401	8	(	(	PUNCT
easat-1610	401	9	1997	1997	NUM
easat-1610	401	10	)	)	PUNCT
easat-1610	401	11	.	.	PUNCT
easat-1610	402	1	developing	develop	VERB
easat-1610	402	2	a	a	DET
easat-1610	402	3	customer	customer	NOUN
easat-1610	402	4	value	value	NOUN
easat-1610	402	5	-	-	PUNCT
easat-1610	402	6	based	base	VERB
easat-1610	402	7	theory	theory	NOUN
easat-1610	402	8	of	of	ADP
easat-1610	402	9	the	the	DET
easat-1610	402	10	firm	firm	NOUN
easat-1610	402	11	.	.	PUNCT
easat-1610	403	1	journal	journal	NOUN
easat-1610	403	2	of	of	ADP
easat-1610	403	3	the	the	DET
easat-1610	403	4	academy	academy	NOUN
easat-1610	403	5	of	of	ADP
easat-1610	403	6	marketing	marketing	NOUN
easat-1610	403	7	science	science	NOUN
easat-1610	403	8	,	,	PUNCT
easat-1610	403	9	25(2	25(2	NUM
easat-1610	403	10	)	)	PUNCT
easat-1610	403	11	,	,	PUNCT
easat-1610	403	12	162	162	NUM
easat-1610	403	13	-	-	SYM
easat-1610	403	14	7	7	NUM
easat-1610	403	15	.	.	PUNCT
easat-1610	404	1	[	[	X
easat-1610	404	2	44	44	NUM
easat-1610	404	3	]	]	SYM
easat-1610	404	4	sundjaja	sundjaja	NOUN
easat-1610	404	5	,	,	PUNCT
easat-1610	404	6	a.	a.	NOUN
easat-1610	404	7	m.	m.	NOUN
easat-1610	404	8	(	(	PUNCT
easat-1610	404	9	2013	2013	NUM
easat-1610	404	10	)	)	PUNCT
easat-1610	404	11	.	.	PUNCT
easat-1610	405	1	implementation	implementation	NOUN
easat-1610	405	2	of	of	ADP
easat-1610	405	3	business	business	NOUN
easat-1610	405	4	intelligence	intelligence	NOUN
easat-1610	405	5	on	on	ADP
easat-1610	405	6	banking	banking	NOUN
easat-1610	405	7	,	,	PUNCT
easat-1610	405	8	retail	retail	NOUN
easat-1610	405	9	,	,	PUNCT
easat-1610	405	10	and	and	CCONJ
easat-1610	405	11	educational	educational	ADJ
easat-1610	405	12	industry	industry	NOUN
easat-1610	405	13	.	.	PUNCT
easat-1610	406	1	commit	commit	VERB
easat-1610	406	2	(	(	PUNCT
easat-1610	406	3	communication	communication	NOUN
easat-1610	406	4	and	and	CCONJ
easat-1610	406	5	information	information	NOUN
easat-1610	406	6	technology	technology	NOUN
easat-1610	406	7	)	)	PUNCT
easat-1610	406	8	journal	journal	NOUN
easat-1610	406	9	,	,	PUNCT
easat-1610	406	10	7(2	7(2	NUM
easat-1610	406	11	)	)	PUNCT
easat-1610	406	12	,	,	PUNCT
easat-1610	406	13	65	65	NUM
easat-1610	406	14	-	-	SYM
easat-1610	406	15	70	70	NUM
easat-1610	406	16	.	.	PUNCT
easat-1610	407	1	[	[	X
easat-1610	407	2	45	45	NUM
easat-1610	407	3	]	]	PUNCT
easat-1610	407	4	ullah	ullah	PROPN
easat-1610	407	5	,	,	PUNCT
easat-1610	407	6	a.	a.	PROPN
easat-1610	407	7	,	,	PUNCT
easat-1610	407	8	iqbal	iqbal	PROPN
easat-1610	407	9	,	,	PUNCT
easat-1610	407	10	s.	s.	PROPN
easat-1610	407	11	,	,	PUNCT
easat-1610	407	12	&	&	CCONJ
easat-1610	407	13	shams	sham	NOUN
easat-1610	407	14	,	,	PUNCT
easat-1610	407	15	s.	s.	PROPN
easat-1610	407	16	m.	m.	PROPN
easat-1610	407	17	r.	r.	PROPN
easat-1610	407	18	(	(	PUNCT
easat-1610	407	19	2020	2020	NUM
easat-1610	407	20	)	)	PUNCT
easat-1610	407	21	.	.	PUNCT
easat-1610	408	1	impact	impact	NOUN
easat-1610	408	2	of	of	ADP
easat-1610	408	3	crm	crm	NOUN
easat-1610	408	4	adoption	adoption	NOUN
easat-1610	408	5	on	on	ADP
easat-1610	408	6	organizational	organizational	ADJ
easat-1610	408	7	performance	performance	NOUN
easat-1610	408	8	:	:	PUNCT
easat-1610	408	9	moderating	moderate	VERB
easat-1610	408	10	role	role	NOUN
easat-1610	408	11	of	of	ADP
easat-1610	408	12	technological	technological	ADJ
easat-1610	408	13	turbulence	turbulence	NOUN
easat-1610	408	14	.	.	PUNCT
easat-1610	409	1	competitiveness	competitiveness	NOUN
easat-1610	409	2	review	review	NOUN
easat-1610	409	3	,	,	PUNCT
easat-1610	409	4	30(1	30(1	NUM
easat-1610	409	5	)	)	PUNCT
easat-1610	409	6	,	,	PUNCT
easat-1610	409	7	59	59	NUM
easat-1610	409	8	-	-	SYM
easat-1610	409	9	77	77	NUM
easat-1610	409	10	.	.	PUNCT
easat-1610	410	1	[	[	X
easat-1610	410	2	46	46	NUM
easat-1610	410	3	]	]	X
easat-1610	410	4	vignesh	vignesh	ADJ
easat-1610	410	5	,	,	PUNCT
easat-1610	410	6	m.	m.	NOUN
easat-1610	410	7	(	(	PUNCT
easat-1610	410	8	2010	2010	NUM
easat-1610	410	9	)	)	PUNCT
easat-1610	410	10	.	.	PUNCT
easat-1610	411	1	enhancing	enhance	VERB
easat-1610	411	2	the	the	DET
easat-1610	411	3	electronic	electronic	ADJ
easat-1610	411	4	customer	customer	NOUN
easat-1610	411	5	relationship	relationship	NOUN
easat-1610	411	6	management	management	NOUN
easat-1610	411	7	through	through	ADP
easat-1610	411	8	data	datum	NOUN
easat-1610	411	9	mining	mining	NOUN
easat-1610	411	10	:	:	PUNCT
easat-1610	411	11	a	a	DET
easat-1610	411	12	business	business	NOUN
easat-1610	411	13	intelligence	intelligence	NOUN
easat-1610	411	14	approach	approach	NOUN
easat-1610	411	15	.	.	PUNCT
easat-1610	412	1	in	in	ADP
easat-1610	412	2	enterprise	enterprise	NOUN
easat-1610	412	3	information	information	NOUN
easat-1610	412	4	systems	system	NOUN
easat-1610	412	5	and	and	CCONJ
easat-1610	412	6	implementing	implement	VERB
easat-1610	412	7	it	it	PRON
easat-1610	412	8	infrastructures	infrastructure	NOUN
easat-1610	412	9	:	:	PUNCT
easat-1610	412	10	challenges	challenge	NOUN
easat-1610	412	11	and	and	CCONJ
easat-1610	412	12	issues	issue	NOUN
easat-1610	412	13	(	(	PUNCT
easat-1610	412	14	pp	pp	ADJ
easat-1610	412	15	.	.	PUNCT
easat-1610	413	1	119	119	NUM
easat-1610	413	2	-	-	SYM
easat-1610	413	3	139	139	NUM
easat-1610	413	4	)	)	PUNCT
easat-1610	413	5	.	.	PUNCT
easat-1610	414	1	igi	igi	PROPN
easat-1610	414	2	global	global	PROPN
easat-1610	414	3	.	.	PUNCT
easat-1610	415	1	[	[	X
easat-1610	415	2	47	47	NUM
easat-1610	415	3	]	]	X
easat-1610	415	4	waseem	waseem	PROPN
easat-1610	415	5	,	,	PUNCT
easat-1610	415	6	j.	j.	PROPN
easat-1610	415	7	(	(	PUNCT
easat-1610	415	8	2018	2018	NUM
easat-1610	415	9	)	)	PUNCT
easat-1610	415	10	.	.	PUNCT
easat-1610	416	1	some	some	DET
easat-1610	416	2	functionality	functionality	NOUN
easat-1610	416	3	aspects	aspect	NOUN
easat-1610	416	4	of	of	ADP
easat-1610	416	5	customer	customer	NOUN
easat-1610	416	6	relationship	relationship	NOUN
easat-1610	416	7	management	management	NOUN
easat-1610	416	8	:	:	PUNCT
easat-1610	416	9	a	a	DET
easat-1610	416	10	review	review	NOUN
easat-1610	416	11	of	of	ADP
easat-1610	416	12	studies	study	NOUN
easat-1610	416	13	.	.	PUNCT
easat-1610	417	1	the	the	DET
easat-1610	417	2	marketing	marketing	NOUN
easat-1610	417	3	review	review	NOUN
easat-1610	417	4	,	,	PUNCT
easat-1610	417	5	18(2	18(2	NUM
easat-1610	417	6	)	)	PUNCT
easat-1610	417	7	,	,	PUNCT
easat-1610	417	8	181	181	NUM
easat-1610	417	9	-	-	SYM
easat-1610	417	10	199	199	NUM
easat-1610	417	11	.	.	PUNCT
easat-1610	418	1	[	[	X
easat-1610	418	2	48	48	NUM
easat-1610	418	3	]	]	X
easat-1610	418	4	xiao	xiao	PROPN
easat-1610	418	5	,	,	PUNCT
easat-1610	418	6	y.	y.	PROPN
easat-1610	418	7	,	,	PUNCT
easat-1610	418	8	xu	xu	PROPN
easat-1610	418	9	,	,	PUNCT
easat-1610	418	10	h.h	h.h	PROPN
easat-1610	418	11	.	.	PROPN
easat-1610	418	12	,	,	PUNCT
easat-1610	418	13	xiao	xiao	PROPN
easat-1610	418	14	,	,	PUNCT
easat-1610	418	15	y.y	y.y	PROPN
easat-1610	418	16	.	.	PROPN
easat-1610	418	17	,	,	PUNCT
easat-1610	418	18	&	&	CCONJ
easat-1610	418	19	zhao	zhao	PROPN
easat-1610	418	20	,	,	PUNCT
easat-1610	418	21	y.l	y.l	PROPN
easat-1610	418	22	.	.	PROPN
easat-1610	418	23	(	(	PUNCT
easat-1610	418	24	2023	2023	NUM
easat-1610	418	25	)	)	PUNCT
easat-1610	418	26	.	.	PUNCT
easat-1610	419	1	research	research	NOUN
easat-1610	419	2	on	on	ADP
easat-1610	419	3	user	user	NOUN
easat-1610	419	4	preference	preference	NOUN
easat-1610	419	5	mining	mining	NOUN
easat-1610	419	6	in	in	ADP
easat-1610	419	7	digital	digital	ADJ
easat-1610	419	8	communities	community	NOUN
easat-1610	419	9	based	base	VERB
easat-1610	419	10	on	on	ADP
easat-1610	419	11	clv	clv	PROPN
easat-1610	419	12	preference	preference	PROPN
easat-1610	419	13	mining	mining	NOUN
easat-1610	419	14	models	model	NOUN
easat-1610	419	15	.	.	PUNCT
easat-1610	420	1	journal	journal	NOUN
easat-1610	420	2	of	of	ADP
easat-1610	420	3	library	library	NOUN
easat-1610	420	4	and	and	CCONJ
easat-1610	420	5	information	information	NOUN
easat-1610	420	6	science	science	NOUN
easat-1610	420	7	in	in	ADP
easat-1610	420	8	agriculture	agriculture	NOUN
easat-1610	420	9	,	,	PUNCT
easat-1610	420	10	2	2	NUM
easat-1610	420	11	,	,	PUNCT
easat-1610	420	12	45	45	NUM
easat-1610	420	13	-	-	SYM
easat-1610	420	14	60	60	NUM
easat-1610	420	15	.	.	PUNCT
easat-1610	421	1	[	[	X
easat-1610	421	2	49	49	NUM
easat-1610	421	3	]	]	PUNCT
easat-1610	421	4	xu	xu	PROPN
easat-1610	421	5	,	,	PUNCT
easat-1610	421	6	m.	m.	NOUN
easat-1610	421	7	,	,	PUNCT
easat-1610	421	8	&	&	CCONJ
easat-1610	421	9	walton	walton	PROPN
easat-1610	421	10	,	,	PUNCT
easat-1610	421	11	j.	j.	PROPN
easat-1610	421	12	(	(	PUNCT
easat-1610	421	13	2005	2005	NUM
easat-1610	421	14	)	)	PUNCT
easat-1610	421	15	.	.	PUNCT
easat-1610	422	1	gaining	gain	VERB
easat-1610	422	2	customer	customer	NOUN
easat-1610	422	3	knowledge	knowledge	NOUN
easat-1610	422	4	through	through	ADP
easat-1610	422	5	analytical	analytical	ADJ
easat-1610	422	6	crm	crm	PROPN
easat-1610	422	7	.	.	PUNCT
easat-1610	423	1	industrial	industrial	PROPN
easat-1610	423	2	management	management	PROPN
easat-1610	423	3	&	&	CCONJ
easat-1610	423	4	data	datum	NOUN
easat-1610	423	5	systems	system	NOUN
easat-1610	423	6	,	,	PUNCT
easat-1610	423	7	105(7	105(7	NUM
easat-1610	423	8	)	)	PUNCT
easat-1610	423	9	,	,	PUNCT
easat-1610	423	10	955	955	NUM
easat-1610	423	11	-	-	SYM
easat-1610	423	12	971	971	NUM
easat-1610	423	13	.	.	PUNCT
easat-1610	424	1	[	[	X
easat-1610	424	2	50	50	NUM
easat-1610	424	3	]	]	SYM
easat-1610	424	4	yang	yang	PROPN
easat-1610	424	5	,	,	PUNCT
easat-1610	424	6	y.l	y.l	PROPN
easat-1610	424	7	.	.	PROPN
easat-1610	424	8	&	&	CCONJ
easat-1610	424	9	tian	tian	PROPN
easat-1610	424	10	,	,	PUNCT
easat-1610	424	11	y.	y.	PROPN
easat-1610	424	12	(	(	PUNCT
easat-1610	424	13	2015	2015	NUM
easat-1610	424	14	)	)	PUNCT
easat-1610	424	15	.	.	PUNCT
easat-1610	425	1	a	a	DET
easat-1610	425	2	study	study	NOUN
easat-1610	425	3	of	of	ADP
easat-1610	425	4	the	the	DET
easat-1610	425	5	relationship	relationship	NOUN
easat-1610	425	6	between	between	ADP
easat-1610	425	7	information	information	NOUN
easat-1610	425	8	sharing	sharing	NOUN
easat-1610	425	9	and	and	CCONJ
easat-1610	425	10	firm	firm	ADJ
easat-1610	425	11	performance	performance	NOUN
easat-1610	425	12	based	base	VERB
easat-1610	425	13	on	on	ADP
easat-1610	425	14	the	the	DET
easat-1610	425	15	dual	dual	ADJ
easat-1610	425	16	perspective	perspective	NOUN
easat-1610	425	17	of	of	ADP
easat-1610	425	18	strategic	strategic	ADJ
easat-1610	425	19	partnerships	partnership	NOUN
easat-1610	425	20	and	and	CCONJ
easat-1610	425	21	customer	customer	NOUN
easat-1610	425	22	relationships	relationship	NOUN
easat-1610	425	23	.	.	PUNCT
easat-1610	426	1	performance	performance	NOUN
easat-1610	426	2	management	management	NOUN
easat-1610	426	3	,	,	PUNCT
easat-1610	426	4	3	3	NUM
easat-1610	426	5	,	,	PUNCT
easat-1610	426	6	64	64	NUM
easat-1610	426	7	-	-	SYM
easat-1610	426	8	66	66	NUM
easat-1610	426	9	.	.	PUNCT
easat-1610	427	1	[	[	X
easat-1610	427	2	51	51	NUM
easat-1610	427	3	]	]	X
easat-1610	427	4	zhao	zhao	PROPN
easat-1610	427	5	,	,	PUNCT
easat-1610	427	6	r.y	r.y	PROPN
easat-1610	427	7	.	.	PROPN
easat-1610	427	8	,	,	PUNCT
easat-1610	427	9	&	&	CCONJ
easat-1610	427	10	xu	xu	PROPN
easat-1610	427	11	,	,	PUNCT
easat-1610	427	12	l.m	l.m	PROPN
easat-1610	427	13	.	.	PROPN
easat-1610	427	14	(	(	PUNCT
easat-1610	427	15	2010	2010	NUM
easat-1610	427	16	)	)	PUNCT
easat-1610	427	17	.	.	PUNCT
easat-1610	428	1	the	the	DET
easat-1610	428	2	knowledge	knowledge	NOUN
easat-1610	428	3	map	map	NOUN
easat-1610	428	4	of	of	ADP
easat-1610	428	5	the	the	DET
easat-1610	428	6	evolution	evolution	NOUN
easat-1610	428	7	and	and	CCONJ
easat-1610	428	8	research	research	NOUN
easat-1610	428	9	frontiers	frontier	NOUN
easat-1610	428	10	of	of	ADP
easat-1610	428	11	bibliometrics	bibliometric	NOUN
easat-1610	428	12	.	.	PUNCT
easat-1610	429	1	j.	j.	PROPN
easat-1610	429	2	libr	libr	PROPN
easat-1610	429	3	.	.	PUNCT
easat-1610	430	1	sci	sci	PROPN
easat-1610	430	2	.	.	PUNCT
easat-1610	430	3	chin	chin	PROPN
easat-1610	430	4	.	.	PUNCT
easat-1610	431	1	36	36	NUM
easat-1610	431	2	(	(	PUNCT
easat-1610	431	3	5	5	NUM
easat-1610	431	4	)	)	PUNCT
easat-1610	431	5	,	,	PUNCT
easat-1610	431	6	6	6	NUM
easat-1610	431	7	-	-	SYM
easat-1610	431	8	68	68	NUM
easat-1610	431	9	.	.	PUNCT
easat-1610	432	1	[	[	X
easat-1610	432	2	52	52	NUM
easat-1610	432	3	]	]	X
easat-1610	432	4	zhu	zhu	PROPN
easat-1610	432	5	,	,	PUNCT
easat-1610	432	6	j.	j.	PROPN
easat-1610	432	7	,	,	PUNCT
easat-1610	432	8	&	&	CCONJ
easat-1610	432	9	hua	hua	PROPN
easat-1610	432	10	,	,	PUNCT
easat-1610	432	11	w.	w.	PROPN
easat-1610	432	12	(	(	PUNCT
easat-1610	432	13	2017	2017	NUM
easat-1610	432	14	)	)	PUNCT
easat-1610	432	15	.	.	PUNCT
easat-1610	433	1	visualizing	visualize	VERB
easat-1610	433	2	the	the	DET
easat-1610	433	3	knowledge	knowledge	NOUN
easat-1610	433	4	domain	domain	NOUN
easat-1610	433	5	of	of	ADP
easat-1610	433	6	sustainable	sustainable	ADJ
easat-1610	433	7	development	development	NOUN
easat-1610	433	8	research	research	NOUN
easat-1610	433	9	between	between	ADP
easat-1610	433	10	1987	1987	NUM
easat-1610	433	11	and	and	CCONJ
easat-1610	433	12	2015	2015	NUM
easat-1610	433	13	:	:	PUNCT
easat-1610	433	14	a	a	DET
easat-1610	433	15	bibliometric	bibliometric	ADJ
easat-1610	433	16	analysis	analysis	NOUN
easat-1610	433	17	.	.	PUNCT
easat-1610	434	1	scientometrics	scientometric	NOUN
easat-1610	434	2	,	,	PUNCT
easat-1610	434	3	110(2	110(2	NUM
easat-1610	434	4	)	)	PUNCT
easat-1610	434	5	,	,	PUNCT
easat-1610	434	6	893	893	NUM
easat-1610	434	7	-	-	SYM
easat-1610	434	8	914	914	NUM
easat-1610	434	9	.	.	PUNCT
easat-1610	435	1	https://www-emerald-com.javeriana.80599.net/insight/search?q=abid%20ullah	https://www-emerald-com.javeriana.80599.net/insight/search?q=abid%20ullah	PROPN
easat-1610	435	2	https://www-emerald-com.javeriana.80599.net/insight/search?q=shahid%20iqbal	https://www-emerald-com.javeriana.80599.net/insight/search?q=shahid%20iqbal	PROPN
easat-1610	435	3	https://www-emerald-com.javeriana.80599.net/insight/search?q=s.m.%20riad%20shams	https://www-emerald-com.javeriana.80599.net/insight/search?q=s.m.%20riad%20shams	PROPN
easat-1610	435	4	https://www-emerald-com.javeriana.80599.net/insight/publication/issn/1059-5422	https://www-emerald-com.javeriana.80599.net/insight/publication/issn/1059-5422	NUM
easat-1610	435	5	https://www.ingentaconnect.com/search;jsessionid=hlc854jrj4w3.x-ic-live-03?option2=author&value2=john,+waseem	https://www.ingentaconnect.com/search;jsessionid=hlc854jrj4w3.x-ic-live-03?option2=author&value2=john,+waseem	PROPN
easat-1610	435	6	https://www.ingentaconnect.com/content/westburn/tmr;jsessionid=hlc854jrj4w3.x-ic-live-03	https://www.ingentaconnect.com/content/westburn/tmr;jsessionid=hlc854jrj4w3.x-ic-live-03	X
easat-1610	435	7	https://www.ingentaconnect.com/content/westburn/tmr;jsessionid=hlc854jrj4w3.x-ic-live-03	https://www.ingentaconnect.com/content/westburn/tmr;jsessionid=hlc854jrj4w3.x-ic-live-03	X