id	sid	tid	token	lemma	pos
easat-2103	1	1	edelweiss	edelweiss	PROPN
easat-2103	1	2	applied	apply	VERB
easat-2103	1	3	science	science	NOUN
easat-2103	1	4	and	and	CCONJ
easat-2103	1	5	technology	technology	NOUN
easat-2103	1	6	issn	issn	PROPN
easat-2103	1	7	:	:	PUNCT
easat-2103	1	8	2576	2576	NUM
easat-2103	1	9	-	-	SYM
easat-2103	1	10	8484	8484	NUM
easat-2103	1	11	vol	vol	NOUN
easat-2103	1	12	.	.	PROPN
easat-2103	1	13	8	8	NUM
easat-2103	1	14	,	,	PUNCT
easat-2103	1	15	no	no	INTJ
easat-2103	1	16	.	.	NOUN
easat-2103	1	17	6	6	NUM
easat-2103	1	18	,	,	PUNCT
easat-2103	1	19	466	466	NUM
easat-2103	1	20	-	-	SYM
easat-2103	1	21	476	476	NUM
easat-2103	1	22	2024	2024	NUM
easat-2103	1	23	publisher	publisher	NOUN
easat-2103	1	24	:	:	PUNCT
easat-2103	1	25	learning	learn	VERB
easat-2103	1	26	gate	gate	NOUN
easat-2103	1	27	doi	doi	PROPN
easat-2103	1	28	:	:	PUNCT
easat-2103	1	29	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	1	30	©	©	PROPN
easat-2103	1	31	2024	2024	NUM
easat-2103	1	32	by	by	ADP
easat-2103	1	33	the	the	DET
easat-2103	1	34	authors	author	NOUN
easat-2103	1	35	;	;	PUNCT
easat-2103	1	36	licensee	licensee	PROPN
easat-2103	1	37	learning	learning	NOUN
easat-2103	1	38	gate	gate	NOUN
easat-2103	1	39	©	©	PROPN
easat-2103	1	40	2024	2024	NUM
easat-2103	1	41	by	by	ADP
easat-2103	1	42	the	the	DET
easat-2103	1	43	authors	author	NOUN
easat-2103	1	44	;	;	PUNCT
easat-2103	1	45	licensee	licensee	PROPN
easat-2103	1	46	learning	learn	VERB
easat-2103	1	47	gate	gate	NOUN
easat-2103	1	48	*	*	PUNCT
easat-2103	1	49	correspondence	correspondence	NOUN
easat-2103	1	50	:	:	PUNCT
easat-2103	1	51	sulaimanhelmi@binadarma.ac.id	sulaimanhelmi@binadarma.ac.id	NOUN
easat-2103	1	52	enhancing	enhance	VERB
easat-2103	1	53	participant	participant	ADJ
easat-2103	1	54	experience	experience	NOUN
easat-2103	1	55	:	:	PUNCT
easat-2103	1	56	perceptions	perception	NOUN
easat-2103	1	57	of	of	ADP
easat-2103	1	58	bpjs	bpjs	NOUN
easat-2103	1	59	employment	employment	NOUN
easat-2103	1	60	services	service	NOUN
easat-2103	1	61	sulaiman	sulaiman	PROPN
easat-2103	1	62	helmi1	helmi1	PROPN
easat-2103	1	63	*	*	PROPN
easat-2103	1	64	,	,	PUNCT
easat-2103	1	65	yayan	yayan	PROPN
easat-2103	1	66	sofyan2	sofyan2	PROPN
easat-2103	1	67	,	,	PUNCT
easat-2103	1	68	yeva	yeva	ADJ
easat-2103	1	69	yusana3	yusana3	PROPN
easat-2103	1	70	1,2,3universitas	1,2,3universitas	NUM
easat-2103	1	71	bina	bina	PROPN
easat-2103	1	72	darma	darma	PROPN
easat-2103	1	73	,	,	PUNCT
easat-2103	1	74	indonesia	indonesia	PROPN
easat-2103	1	75	;	;	PUNCT
easat-2103	1	76	sulaimanhelmi@binadarma.ac.id	sulaimanhelmi@binadarma.ac.id	PROPN
easat-2103	1	77	(	(	PUNCT
easat-2103	1	78	s.h	s.h	PROPN
easat-2103	1	79	.	.	PROPN
easat-2103	1	80	)	)	PUNCT
easat-2103	1	81	gmm.yayan@gmail.com	gmm.yayan@gmail.com	NOUN
easat-2103	1	82	(	(	PUNCT
easat-2103	1	83	y.s	y.s	PROPN
easat-2103	1	84	.	.	PUNCT
easat-2103	1	85	)	)	PUNCT
easat-2103	2	1	yevayusana@gmail.com	yevayusana@gmail.com	X
easat-2103	2	2	(	(	PUNCT
easat-2103	2	3	y.y	y.y	PROPN
easat-2103	2	4	.	.	PROPN
easat-2103	2	5	)	)	PUNCT
easat-2103	3	1	abstract	abstract	NOUN
easat-2103	3	2	:	:	PUNCT
easat-2103	3	3	bpjs	bpjs	NOUN
easat-2103	3	4	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	3	5	plays	play	VERB
easat-2103	3	6	an	an	DET
easat-2103	3	7	important	important	ADJ
easat-2103	3	8	role	role	NOUN
easat-2103	3	9	in	in	ADP
easat-2103	3	10	the	the	DET
easat-2103	3	11	social	social	ADJ
easat-2103	3	12	security	security	NOUN
easat-2103	3	13	system	system	NOUN
easat-2103	3	14	for	for	ADP
easat-2103	3	15	workers	worker	NOUN
easat-2103	3	16	in	in	ADP
easat-2103	3	17	indonesia	indonesia	PROPN
easat-2103	3	18	,	,	PUNCT
easat-2103	3	19	providing	provide	VERB
easat-2103	3	20	protection	protection	NOUN
easat-2103	3	21	for	for	ADP
easat-2103	3	22	workers	worker	NOUN
easat-2103	3	23	through	through	ADP
easat-2103	3	24	programs	program	NOUN
easat-2103	3	25	such	such	ADJ
easat-2103	3	26	as	as	ADP
easat-2103	3	27	old	old	ADJ
easat-2103	3	28	age	age	NOUN
easat-2103	3	29	security	security	NOUN
easat-2103	3	30	,	,	PUNCT
easat-2103	3	31	death	death	NOUN
easat-2103	3	32	security	security	NOUN
easat-2103	3	33	,	,	PUNCT
easat-2103	3	34	work	work	NOUN
easat-2103	3	35	accident	accident	NOUN
easat-2103	3	36	security	security	NOUN
easat-2103	3	37	,	,	PUNCT
easat-2103	3	38	and	and	CCONJ
easat-2103	3	39	pension	pension	NOUN
easat-2103	3	40	security	security	NOUN
easat-2103	3	41	.	.	PUNCT
easat-2103	4	1	since	since	SCONJ
easat-2103	4	2	its	its	PRON
easat-2103	4	3	launch	launch	NOUN
easat-2103	4	4	in	in	ADP
easat-2103	4	5	2014	2014	NUM
easat-2103	4	6	,	,	PUNCT
easat-2103	4	7	this	this	DET
easat-2103	4	8	institution	institution	NOUN
easat-2103	4	9	has	have	AUX
easat-2103	4	10	reached	reach	VERB
easat-2103	4	11	various	various	ADJ
easat-2103	4	12	levels	level	NOUN
easat-2103	4	13	of	of	ADP
easat-2103	4	14	working	work	VERB
easat-2103	4	15	society	society	NOUN
easat-2103	4	16	.	.	PUNCT
easat-2103	5	1	however	however	ADV
easat-2103	5	2	,	,	PUNCT
easat-2103	5	3	the	the	DET
easat-2103	5	4	quality	quality	NOUN
easat-2103	5	5	of	of	ADP
easat-2103	5	6	services	service	NOUN
easat-2103	5	7	provided	provide	VERB
easat-2103	5	8	by	by	ADP
easat-2103	5	9	bpjs	bpjs	NOUN
easat-2103	5	10	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	5	11	is	be	AUX
easat-2103	5	12	the	the	DET
easat-2103	5	13	main	main	ADJ
easat-2103	5	14	key	key	NOUN
easat-2103	5	15	in	in	ADP
easat-2103	5	16	determining	determine	VERB
easat-2103	5	17	participant	participant	ADJ
easat-2103	5	18	satisfaction	satisfaction	NOUN
easat-2103	5	19	and	and	CCONJ
easat-2103	5	20	trust	trust	NOUN
easat-2103	5	21	.	.	PUNCT
easat-2103	6	1	evaluation	evaluation	NOUN
easat-2103	6	2	of	of	ADP
easat-2103	6	3	participant	participant	ADJ
easat-2103	6	4	perceptions	perception	NOUN
easat-2103	6	5	is	be	AUX
easat-2103	6	6	urgent	urgent	ADJ
easat-2103	6	7	to	to	PART
easat-2103	6	8	ensure	ensure	VERB
easat-2103	6	9	that	that	SCONJ
easat-2103	6	10	the	the	DET
easat-2103	6	11	services	service	NOUN
easat-2103	6	12	provided	provide	VERB
easat-2103	6	13	meet	meet	VERB
easat-2103	6	14	their	their	PRON
easat-2103	6	15	expectations	expectation	NOUN
easat-2103	6	16	and	and	CCONJ
easat-2103	6	17	needs	need	NOUN
easat-2103	6	18	.	.	PUNCT
easat-2103	7	1	this	this	DET
easat-2103	7	2	study	study	NOUN
easat-2103	7	3	adopts	adopt	VERB
easat-2103	7	4	a	a	DET
easat-2103	7	5	qualitative	qualitative	ADJ
easat-2103	7	6	approach	approach	NOUN
easat-2103	7	7	with	with	ADP
easat-2103	7	8	a	a	DET
easat-2103	7	9	case	case	NOUN
easat-2103	7	10	study	study	NOUN
easat-2103	7	11	method	method	NOUN
easat-2103	7	12	to	to	PART
easat-2103	7	13	explore	explore	VERB
easat-2103	7	14	bpjs	bpjs	NOUN
easat-2103	7	15	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	7	16	participants	participant	NOUN
easat-2103	7	17	'	'	PART
easat-2103	7	18	perceptions	perception	NOUN
easat-2103	7	19	of	of	ADP
easat-2103	7	20	the	the	DET
easat-2103	7	21	services	service	NOUN
easat-2103	7	22	they	they	PRON
easat-2103	7	23	receive	receive	VERB
easat-2103	7	24	.	.	PUNCT
easat-2103	8	1	the	the	DET
easat-2103	8	2	qualitative	qualitative	ADJ
easat-2103	8	3	approach	approach	NOUN
easat-2103	8	4	was	be	AUX
easat-2103	8	5	chosen	choose	VERB
easat-2103	8	6	because	because	SCONJ
easat-2103	8	7	it	it	PRON
easat-2103	8	8	offers	offer	VERB
easat-2103	8	9	the	the	DET
easat-2103	8	10	opportunity	opportunity	NOUN
easat-2103	8	11	to	to	PART
easat-2103	8	12	explore	explore	VERB
easat-2103	8	13	in	in	ADP
easat-2103	8	14	-	-	PUNCT
easat-2103	8	15	depth	depth	NOUN
easat-2103	8	16	and	and	CCONJ
easat-2103	8	17	contextual	contextual	ADJ
easat-2103	8	18	understanding	understanding	NOUN
easat-2103	8	19	of	of	ADP
easat-2103	8	20	how	how	SCONJ
easat-2103	8	21	participants	participant	NOUN
easat-2103	8	22	perceive	perceive	VERB
easat-2103	8	23	and	and	CCONJ
easat-2103	8	24	assess	assess	VERB
easat-2103	8	25	the	the	DET
easat-2103	8	26	quality	quality	NOUN
easat-2103	8	27	of	of	ADP
easat-2103	8	28	bpjs	bpjs	NOUN
easat-2103	8	29	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	8	30	services	service	NOUN
easat-2103	8	31	.	.	PUNCT
easat-2103	9	1	in	in	ADP
easat-2103	9	2	this	this	DET
easat-2103	9	3	study	study	NOUN
easat-2103	9	4	,	,	PUNCT
easat-2103	9	5	there	there	PRON
easat-2103	9	6	are	be	VERB
easat-2103	9	7	several	several	ADJ
easat-2103	9	8	limitations	limitation	NOUN
easat-2103	9	9	that	that	PRON
easat-2103	9	10	need	need	VERB
easat-2103	9	11	to	to	PART
easat-2103	9	12	be	be	AUX
easat-2103	9	13	considered	consider	VERB
easat-2103	9	14	to	to	PART
easat-2103	9	15	provide	provide	VERB
easat-2103	9	16	context	context	NOUN
easat-2103	9	17	to	to	ADP
easat-2103	9	18	the	the	DET
easat-2103	9	19	results	result	NOUN
easat-2103	9	20	obtained	obtain	VERB
easat-2103	9	21	.	.	PUNCT
easat-2103	10	1	first	first	ADV
easat-2103	10	2	,	,	PUNCT
easat-2103	10	3	this	this	DET
easat-2103	10	4	study	study	NOUN
easat-2103	10	5	uses	use	VERB
easat-2103	10	6	a	a	DET
easat-2103	10	7	qualitative	qualitative	ADJ
easat-2103	10	8	approach	approach	NOUN
easat-2103	10	9	with	with	ADP
easat-2103	10	10	a	a	DET
easat-2103	10	11	case	case	NOUN
easat-2103	10	12	study	study	NOUN
easat-2103	10	13	method	method	NOUN
easat-2103	10	14	,	,	PUNCT
easat-2103	10	15	which	which	PRON
easat-2103	10	16	means	mean	VERB
easat-2103	10	17	that	that	SCONJ
easat-2103	10	18	the	the	DET
easat-2103	10	19	findings	finding	NOUN
easat-2103	10	20	obtained	obtain	VERB
easat-2103	10	21	may	may	AUX
easat-2103	10	22	not	not	PART
easat-2103	10	23	fully	fully	ADV
easat-2103	10	24	represent	represent	VERB
easat-2103	10	25	the	the	DET
easat-2103	10	26	entire	entire	ADJ
easat-2103	10	27	population	population	NOUN
easat-2103	10	28	of	of	ADP
easat-2103	10	29	bpjs	bpjs	NOUN
easat-2103	10	30	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	10	31	participants	participant	NOUN
easat-2103	10	32	in	in	ADP
easat-2103	10	33	indonesia	indonesia	PROPN
easat-2103	10	34	.	.	PUNCT
easat-2103	11	1	the	the	DET
easat-2103	11	2	results	result	NOUN
easat-2103	11	3	of	of	ADP
easat-2103	11	4	interviews	interview	NOUN
easat-2103	11	5	and	and	CCONJ
easat-2103	11	6	observations	observation	NOUN
easat-2103	11	7	may	may	AUX
easat-2103	11	8	be	be	AUX
easat-2103	11	9	limited	limit	VERB
easat-2103	11	10	to	to	ADP
easat-2103	11	11	the	the	DET
easat-2103	11	12	individual	individual	ADJ
easat-2103	11	13	perspectives	perspective	NOUN
easat-2103	11	14	of	of	ADP
easat-2103	11	15	the	the	DET
easat-2103	11	16	interviewed	interview	VERB
easat-2103	11	17	participants	participant	NOUN
easat-2103	11	18	,	,	PUNCT
easat-2103	11	19	so	so	SCONJ
easat-2103	11	20	they	they	PRON
easat-2103	11	21	do	do	AUX
easat-2103	11	22	not	not	PART
easat-2103	11	23	cover	cover	VERB
easat-2103	11	24	all	all	DET
easat-2103	11	25	variations	variation	NOUN
easat-2103	11	26	of	of	ADP
easat-2103	11	27	experiences	experience	NOUN
easat-2103	11	28	or	or	CCONJ
easat-2103	11	29	views	view	NOUN
easat-2103	11	30	.	.	PUNCT
easat-2103	12	1	keywords	keyword	NOUN
easat-2103	12	2	:	:	PUNCT
easat-2103	12	3	bpjs	bpjs	NOUN
easat-2103	12	4	employment	employment	NOUN
easat-2103	12	5	,	,	PUNCT
easat-2103	12	6	participant	participant	ADJ
easat-2103	12	7	perception	perception	NOUN
easat-2103	12	8	,	,	PUNCT
easat-2103	12	9	service	service	NOUN
easat-2103	12	10	quality	quality	NOUN
easat-2103	12	11	.	.	PUNCT
easat-2103	13	1	1	1	X
easat-2103	13	2	.	.	X
easat-2103	13	3	introduction	introduction	NOUN
easat-2103	13	4	bpjs	bpjs	NOUN
easat-2103	13	5	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	13	6	plays	play	VERB
easat-2103	13	7	an	an	DET
easat-2103	13	8	important	important	ADJ
easat-2103	13	9	role	role	NOUN
easat-2103	13	10	in	in	ADP
easat-2103	13	11	the	the	DET
easat-2103	13	12	social	social	ADJ
easat-2103	13	13	security	security	NOUN
easat-2103	13	14	system	system	NOUN
easat-2103	13	15	for	for	ADP
easat-2103	13	16	workers	worker	NOUN
easat-2103	13	17	in	in	ADP
easat-2103	13	18	indonesia	indonesia	PROPN
easat-2103	13	19	,	,	PUNCT
easat-2103	13	20	providing	provide	VERB
easat-2103	13	21	protection	protection	NOUN
easat-2103	13	22	for	for	ADP
easat-2103	13	23	workers	worker	NOUN
easat-2103	13	24	through	through	ADP
easat-2103	13	25	programs	program	NOUN
easat-2103	13	26	such	such	ADJ
easat-2103	13	27	as	as	ADP
easat-2103	13	28	old	old	ADJ
easat-2103	13	29	age	age	NOUN
easat-2103	13	30	security	security	NOUN
easat-2103	13	31	,	,	PUNCT
easat-2103	13	32	death	death	NOUN
easat-2103	13	33	security	security	NOUN
easat-2103	13	34	,	,	PUNCT
easat-2103	13	35	work	work	NOUN
easat-2103	13	36	accident	accident	NOUN
easat-2103	13	37	security	security	NOUN
easat-2103	13	38	,	,	PUNCT
easat-2103	13	39	and	and	CCONJ
easat-2103	13	40	pension	pension	NOUN
easat-2103	13	41	security	security	NOUN
easat-2103	13	42	[	[	X
easat-2103	13	43	1	1	NUM
easat-2103	13	44	]	]	PUNCT
easat-2103	13	45	,	,	PUNCT
easat-2103	13	46	[	[	X
easat-2103	13	47	2	2	NUM
easat-2103	13	48	]	]	PUNCT
easat-2103	13	49	.	.	PUNCT
easat-2103	14	1	since	since	SCONJ
easat-2103	14	2	its	its	PRON
easat-2103	14	3	launch	launch	NOUN
easat-2103	14	4	in	in	ADP
easat-2103	14	5	2014	2014	NUM
easat-2103	14	6	,	,	PUNCT
easat-2103	14	7	the	the	DET
easat-2103	14	8	institution	institution	NOUN
easat-2103	14	9	has	have	AUX
easat-2103	14	10	reached	reach	VERB
easat-2103	14	11	various	various	ADJ
easat-2103	14	12	levels	level	NOUN
easat-2103	14	13	of	of	ADP
easat-2103	14	14	society	society	NOUN
easat-2103	14	15	.	.	PUNCT
easat-2103	15	1	workers	worker	NOUN
easat-2103	15	2	.	.	PUNCT
easat-2103	16	1	however	however	ADV
easat-2103	16	2	,	,	PUNCT
easat-2103	16	3	the	the	DET
easat-2103	16	4	quality	quality	NOUN
easat-2103	16	5	of	of	ADP
easat-2103	16	6	service	service	NOUN
easat-2103	16	7	provided	provide	VERB
easat-2103	16	8	by	by	ADP
easat-2103	16	9	bpjs	bpjs	NOUN
easat-2103	16	10	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	16	11	is	be	AUX
easat-2103	16	12	the	the	DET
easat-2103	16	13	main	main	ADJ
easat-2103	16	14	key	key	NOUN
easat-2103	16	15	in	in	ADP
easat-2103	16	16	determining	determine	VERB
easat-2103	16	17	participant	participant	ADJ
easat-2103	16	18	satisfaction	satisfaction	NOUN
easat-2103	16	19	and	and	CCONJ
easat-2103	16	20	trust	trust	NOUN
easat-2103	16	21	[	[	X
easat-2103	16	22	3	3	NUM
easat-2103	16	23	]	]	PUNCT
easat-2103	16	24	,	,	PUNCT
easat-2103	16	25	[	[	X
easat-2103	16	26	4	4	NUM
easat-2103	16	27	]	]	PUNCT
easat-2103	16	28	.	.	PUNCT
easat-2103	17	1	evaluation	evaluation	NOUN
easat-2103	17	2	of	of	ADP
easat-2103	17	3	participant	participant	ADJ
easat-2103	17	4	perceptions	perception	NOUN
easat-2103	17	5	is	be	AUX
easat-2103	17	6	very	very	ADV
easat-2103	17	7	urgent	urgent	ADJ
easat-2103	17	8	to	to	PART
easat-2103	17	9	ensure	ensure	VERB
easat-2103	17	10	that	that	SCONJ
easat-2103	17	11	the	the	DET
easat-2103	17	12	services	service	NOUN
easat-2103	17	13	provided	provide	VERB
easat-2103	17	14	meet	meet	NOUN
easat-2103	17	15	expectations	expectation	NOUN
easat-2103	17	16	and	and	CCONJ
easat-2103	17	17	needs	need	NOUN
easat-2103	17	18	.	.	PUNCT
easat-2103	18	1	they	they	PRON
easat-2103	18	2	.	.	PUNCT
easat-2103	19	1	the	the	DET
easat-2103	19	2	urgency	urgency	NOUN
easat-2103	19	3	of	of	ADP
easat-2103	19	4	this	this	DET
easat-2103	19	5	study	study	NOUN
easat-2103	19	6	lies	lie	VERB
easat-2103	19	7	in	in	ADP
easat-2103	19	8	the	the	DET
easat-2103	19	9	urgent	urgent	ADJ
easat-2103	19	10	need	need	NOUN
easat-2103	19	11	to	to	PART
easat-2103	19	12	understand	understand	VERB
easat-2103	19	13	how	how	SCONJ
easat-2103	19	14	participants	participant	NOUN
easat-2103	19	15	assess	assess	VERB
easat-2103	19	16	the	the	DET
easat-2103	19	17	services	service	NOUN
easat-2103	19	18	they	they	PRON
easat-2103	19	19	receive	receive	VERB
easat-2103	19	20	.	.	PUNCT
easat-2103	20	1	poor	poor	ADJ
easat-2103	20	2	service	service	NOUN
easat-2103	20	3	quality	quality	NOUN
easat-2103	20	4	can	can	AUX
easat-2103	20	5	affect	affect	VERB
easat-2103	20	6	participant	participant	ADJ
easat-2103	20	7	satisfaction	satisfaction	NOUN
easat-2103	20	8	and	and	CCONJ
easat-2103	20	9	potentially	potentially	ADV
easat-2103	20	10	reduce	reduce	VERB
easat-2103	20	11	their	their	PRON
easat-2103	20	12	participation	participation	NOUN
easat-2103	20	13	in	in	ADP
easat-2103	20	14	social	social	ADJ
easat-2103	20	15	security	security	NOUN
easat-2103	20	16	programs	program	NOUN
easat-2103	21	1	[	[	X
easat-2103	21	2	5]–[7	5]–[7	X
easat-2103	21	3	]	]	PUNCT
easat-2103	21	4	.	.	PUNCT
easat-2103	22	1	identifying	identify	VERB
easat-2103	22	2	problems	problem	NOUN
easat-2103	22	3	in	in	ADP
easat-2103	22	4	service	service	NOUN
easat-2103	22	5	and	and	CCONJ
easat-2103	22	6	assessing	assess	VERB
easat-2103	22	7	participant	participant	ADJ
easat-2103	22	8	perceptions	perception	NOUN
easat-2103	22	9	can	can	AUX
easat-2103	22	10	help	help	VERB
easat-2103	22	11	bpjs	bpjs	NOUN
easat-2103	22	12	ketenagakerjaan	ketenagakerjaan	AUX
easat-2103	22	13	make	make	VERB
easat-2103	22	14	significant	significant	ADJ
easat-2103	22	15	improvements	improvement	NOUN
easat-2103	22	16	,	,	PUNCT
easat-2103	22	17	which	which	PRON
easat-2103	22	18	in	in	ADP
easat-2103	22	19	turn	turn	NOUN
easat-2103	22	20	will	will	AUX
easat-2103	22	21	increase	increase	VERB
easat-2103	22	22	the	the	DET
easat-2103	22	23	effectiveness	effectiveness	NOUN
easat-2103	22	24	and	and	CCONJ
easat-2103	22	25	success	success	NOUN
easat-2103	22	26	of	of	ADP
easat-2103	22	27	the	the	DET
easat-2103	22	28	social	social	ADJ
easat-2103	22	29	security	security	NOUN
easat-2103	22	30	program[8	program[8	ADV
easat-2103	22	31	]	]	PUNCT
easat-2103	22	32	,	,	PUNCT
easat-2103	22	33	[	[	X
easat-2103	22	34	9	9	NUM
easat-2103	22	35	]	]	PUNCT
easat-2103	22	36	.	.	PUNCT
easat-2103	23	1	the	the	DET
easat-2103	23	2	novelty	novelty	NOUN
easat-2103	23	3	of	of	ADP
easat-2103	23	4	this	this	DET
easat-2103	23	5	study	study	NOUN
easat-2103	23	6	is	be	AUX
easat-2103	23	7	its	its	PRON
easat-2103	23	8	focus	focus	NOUN
easat-2103	23	9	on	on	ADP
easat-2103	23	10	the	the	DET
easat-2103	23	11	aspect	aspect	NOUN
easat-2103	23	12	of	of	ADP
easat-2103	23	13	participant	participant	ADJ
easat-2103	23	14	perception	perception	NOUN
easat-2103	23	15	in	in	ADP
easat-2103	23	16	the	the	DET
easat-2103	23	17	context	context	NOUN
easat-2103	23	18	of	of	ADP
easat-2103	23	19	bpjs	bpjs	NOUN
easat-2103	23	20	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	23	21	services	service	NOUN
easat-2103	23	22	.	.	PUNCT
easat-2103	24	1	while	while	SCONJ
easat-2103	24	2	many	many	ADJ
easat-2103	24	3	previous	previous	ADJ
easat-2103	24	4	studies	study	NOUN
easat-2103	24	5	have	have	AUX
easat-2103	24	6	discussed	discuss	VERB
easat-2103	24	7	the	the	DET
easat-2103	24	8	effectiveness	effectiveness	NOUN
easat-2103	24	9	of	of	ADP
easat-2103	24	10	social	social	ADJ
easat-2103	24	11	security	security	NOUN
easat-2103	24	12	programs	program	NOUN
easat-2103	24	13	in	in	ADP
easat-2103	24	14	general	general	ADJ
easat-2103	24	15	,	,	PUNCT
easat-2103	24	16	few	few	ADJ
easat-2103	24	17	have	have	AUX
easat-2103	24	18	specifically	specifically	ADV
easat-2103	24	19	examined	examine	VERB
easat-2103	24	20	how	how	SCONJ
easat-2103	24	21	participant	participant	ADJ
easat-2103	24	22	perceptions	perception	NOUN
easat-2103	24	23	of	of	ADP
easat-2103	24	24	service	service	NOUN
easat-2103	24	25	quality	quality	NOUN
easat-2103	24	26	affect	affect	VERB
easat-2103	24	27	their	their	PRON
easat-2103	24	28	satisfaction	satisfaction	NOUN
easat-2103	24	29	and	and	CCONJ
easat-2103	24	30	participation	participation	NOUN
easat-2103	24	31	[	[	X
easat-2103	24	32	10	10	NUM
easat-2103	24	33	]	]	PUNCT
easat-2103	24	34	,	,	PUNCT
easat-2103	24	35	[	[	X
easat-2103	24	36	11	11	NUM
easat-2103	24	37	]	]	PUNCT
easat-2103	24	38	.	.	PUNCT
easat-2103	25	1	this	this	DET
easat-2103	25	2	study	study	NOUN
easat-2103	25	3	offers	offer	VERB
easat-2103	25	4	a	a	DET
easat-2103	25	5	new	new	ADJ
easat-2103	25	6	perspective	perspective	NOUN
easat-2103	25	7	by	by	ADP
easat-2103	25	8	exploring	explore	VERB
easat-2103	25	9	dimensions	dimension	NOUN
easat-2103	25	10	467	467	NUM
easat-2103	25	11	edelweiss	edelweiss	PROPN
easat-2103	25	12	applied	apply	VERB
easat-2103	25	13	science	science	NOUN
easat-2103	25	14	and	and	CCONJ
easat-2103	25	15	technology	technology	NOUN
easat-2103	25	16	issn	issn	PROPN
easat-2103	25	17	:	:	PUNCT
easat-2103	25	18	2576	2576	NUM
easat-2103	25	19	-	-	SYM
easat-2103	25	20	8484	8484	NUM
easat-2103	25	21	vol	vol	NOUN
easat-2103	25	22	.	.	PROPN
easat-2103	25	23	8	8	NUM
easat-2103	25	24	,	,	PUNCT
easat-2103	25	25	no	no	INTJ
easat-2103	25	26	.	.	NOUN
easat-2103	26	1	6	6	NUM
easat-2103	26	2	:	:	SYM
easat-2103	26	3	466	466	NUM
easat-2103	26	4	-	-	SYM
easat-2103	26	5	476	476	NUM
easat-2103	26	6	,	,	PUNCT
easat-2103	26	7	2024	2024	NUM
easat-2103	26	8	doi	doi	NOUN
easat-2103	26	9	:	:	PUNCT
easat-2103	26	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	26	11	©	©	NOUN
easat-2103	26	12	2024	2024	NUM
easat-2103	26	13	by	by	ADP
easat-2103	26	14	the	the	DET
easat-2103	26	15	authors	author	NOUN
easat-2103	26	16	;	;	PUNCT
easat-2103	26	17	licensee	licensee	PROPN
easat-2103	26	18	learning	learn	VERB
easat-2103	26	19	gate	gate	NOUN
easat-2103	26	20	of	of	ADP
easat-2103	26	21	service	service	NOUN
easat-2103	26	22	that	that	PRON
easat-2103	26	23	may	may	AUX
easat-2103	26	24	not	not	PART
easat-2103	26	25	have	have	AUX
easat-2103	26	26	been	be	AUX
easat-2103	26	27	widely	widely	ADV
easat-2103	26	28	studied	study	VERB
easat-2103	26	29	before	before	ADV
easat-2103	26	30	,	,	PUNCT
easat-2103	26	31	such	such	ADJ
easat-2103	26	32	as	as	ADP
easat-2103	26	33	ease	ease	NOUN
easat-2103	26	34	of	of	ADP
easat-2103	26	35	access	access	NOUN
easat-2103	26	36	to	to	ADP
easat-2103	26	37	information	information	NOUN
easat-2103	26	38	,	,	PUNCT
easat-2103	26	39	speed	speed	NOUN
easat-2103	26	40	of	of	ADP
easat-2103	26	41	response	response	NOUN
easat-2103	26	42	,	,	PUNCT
easat-2103	26	43	and	and	CCONJ
easat-2103	26	44	quality	quality	NOUN
easat-2103	26	45	of	of	ADP
easat-2103	26	46	communication	communication	NOUN
easat-2103	26	47	.	.	PUNCT
easat-2103	27	1	the	the	DET
easat-2103	27	2	purpose	purpose	NOUN
easat-2103	27	3	of	of	ADP
easat-2103	27	4	this	this	DET
easat-2103	27	5	study	study	NOUN
easat-2103	27	6	is	be	AUX
easat-2103	27	7	to	to	PART
easat-2103	27	8	evaluate	evaluate	VERB
easat-2103	27	9	participants	participant	NOUN
easat-2103	27	10	'	'	PART
easat-2103	27	11	perceptions	perception	NOUN
easat-2103	27	12	of	of	ADP
easat-2103	27	13	bpjs	bpjs	NOUN
easat-2103	27	14	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	27	15	services	service	NOUN
easat-2103	27	16	and	and	CCONJ
easat-2103	27	17	identify	identify	VERB
easat-2103	27	18	areas	area	NOUN
easat-2103	27	19	that	that	PRON
easat-2103	27	20	need	need	VERB
easat-2103	27	21	improvement	improvement	NOUN
easat-2103	27	22	.	.	PUNCT
easat-2103	28	1	by	by	ADP
easat-2103	28	2	analyzing	analyze	VERB
easat-2103	28	3	data	datum	NOUN
easat-2103	28	4	on	on	ADP
easat-2103	28	5	participant	participant	ADJ
easat-2103	28	6	satisfaction	satisfaction	NOUN
easat-2103	28	7	and	and	CCONJ
easat-2103	28	8	experience	experience	NOUN
easat-2103	28	9	,	,	PUNCT
easat-2103	28	10	this	this	DET
easat-2103	28	11	study	study	NOUN
easat-2103	28	12	aims	aim	VERB
easat-2103	28	13	to	to	PART
easat-2103	28	14	provide	provide	VERB
easat-2103	28	15	in	in	ADP
easat-2103	28	16	-	-	PUNCT
easat-2103	28	17	depth	depth	NOUN
easat-2103	28	18	insights	insight	NOUN
easat-2103	28	19	into	into	ADP
easat-2103	28	20	the	the	DET
easat-2103	28	21	aspects	aspect	NOUN
easat-2103	28	22	that	that	PRON
easat-2103	28	23	influence	influence	VERB
easat-2103	28	24	their	their	PRON
easat-2103	28	25	perceptions	perception	NOUN
easat-2103	28	26	[	[	X
easat-2103	28	27	12	12	NUM
easat-2103	28	28	]	]	PUNCT
easat-2103	28	29	,	,	PUNCT
easat-2103	28	30	[	[	X
easat-2103	28	31	13	13	NUM
easat-2103	28	32	]	]	PUNCT
easat-2103	28	33	.	.	PUNCT
easat-2103	29	1	the	the	DET
easat-2103	29	2	findings	finding	NOUN
easat-2103	29	3	of	of	ADP
easat-2103	29	4	this	this	DET
easat-2103	29	5	study	study	NOUN
easat-2103	29	6	will	will	AUX
easat-2103	29	7	help	help	VERB
easat-2103	29	8	bpjs	bpjs	VERB
easat-2103	29	9	ketenagakerjaan	ketenagakerjaan	VERB
easat-2103	29	10	in	in	ADP
easat-2103	29	11	formulating	formulate	VERB
easat-2103	29	12	strategies	strategy	NOUN
easat-2103	29	13	to	to	PART
easat-2103	29	14	improve	improve	VERB
easat-2103	29	15	service	service	NOUN
easat-2103	29	16	quality	quality	NOUN
easat-2103	29	17	and	and	CCONJ
easat-2103	29	18	meet	meet	VERB
easat-2103	29	19	participant	participant	ADJ
easat-2103	29	20	expectations	expectation	NOUN
easat-2103	29	21	more	more	ADV
easat-2103	29	22	effectively	effectively	ADV
easat-2103	29	23	.	.	PUNCT
easat-2103	30	1	the	the	DET
easat-2103	30	2	practical	practical	ADJ
easat-2103	30	3	contribution	contribution	NOUN
easat-2103	30	4	of	of	ADP
easat-2103	30	5	this	this	DET
easat-2103	30	6	study	study	NOUN
easat-2103	30	7	is	be	AUX
easat-2103	30	8	to	to	PART
easat-2103	30	9	provide	provide	VERB
easat-2103	30	10	concrete	concrete	ADJ
easat-2103	30	11	recommendations	recommendation	NOUN
easat-2103	30	12	for	for	ADP
easat-2103	30	13	improving	improve	VERB
easat-2103	30	14	bpjs	bpjs	NOUN
easat-2103	30	15	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	30	16	services	service	NOUN
easat-2103	30	17	.	.	PUNCT
easat-2103	31	1	by	by	ADP
easat-2103	31	2	understanding	understand	VERB
easat-2103	31	3	participant	participant	ADJ
easat-2103	31	4	perceptions	perception	NOUN
easat-2103	31	5	,	,	PUNCT
easat-2103	31	6	bpjs	bpjs	NOUN
easat-2103	31	7	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	31	8	can	can	AUX
easat-2103	31	9	adjust	adjust	VERB
easat-2103	31	10	existing	exist	VERB
easat-2103	31	11	service	service	NOUN
easat-2103	31	12	procedures	procedure	NOUN
easat-2103	31	13	and	and	CCONJ
easat-2103	31	14	policies	policy	NOUN
easat-2103	31	15	,	,	PUNCT
easat-2103	31	16	increase	increase	VERB
easat-2103	31	17	participant	participant	ADJ
easat-2103	31	18	satisfaction	satisfaction	NOUN
easat-2103	31	19	,	,	PUNCT
easat-2103	31	20	and	and	CCONJ
easat-2103	31	21	reduce	reduce	VERB
easat-2103	31	22	existing	exist	VERB
easat-2103	31	23	service	service	NOUN
easat-2103	31	24	problems	problem	NOUN
easat-2103	31	25	.	.	PUNCT
easat-2103	32	1	theoretically	theoretically	ADV
easat-2103	32	2	,	,	PUNCT
easat-2103	32	3	this	this	DET
easat-2103	32	4	study	study	NOUN
easat-2103	32	5	will	will	AUX
easat-2103	32	6	add	add	VERB
easat-2103	32	7	to	to	ADP
easat-2103	32	8	the	the	DET
easat-2103	32	9	literature	literature	NOUN
easat-2103	32	10	on	on	ADP
easat-2103	32	11	service	service	NOUN
easat-2103	32	12	quality	quality	NOUN
easat-2103	32	13	in	in	ADP
easat-2103	32	14	the	the	DET
easat-2103	32	15	context	context	NOUN
easat-2103	32	16	of	of	ADP
easat-2103	32	17	social	social	ADJ
easat-2103	32	18	security	security	NOUN
easat-2103	32	19	,	,	PUNCT
easat-2103	32	20	as	as	ADV
easat-2103	32	21	well	well	ADV
easat-2103	32	22	as	as	ADP
easat-2103	32	23	provide	provide	VERB
easat-2103	32	24	a	a	DET
easat-2103	32	25	basis	basis	NOUN
easat-2103	32	26	for	for	ADP
easat-2103	32	27	further	further	ADJ
easat-2103	32	28	research	research	NOUN
easat-2103	32	29	that	that	PRON
easat-2103	32	30	can	can	AUX
easat-2103	32	31	examine	examine	VERB
easat-2103	32	32	the	the	DET
easat-2103	32	33	relationship	relationship	NOUN
easat-2103	32	34	between	between	ADP
easat-2103	32	35	participant	participant	ADJ
easat-2103	32	36	perceptions	perception	NOUN
easat-2103	32	37	and	and	CCONJ
easat-2103	32	38	the	the	DET
easat-2103	32	39	effectiveness	effectiveness	NOUN
easat-2103	32	40	of	of	ADP
easat-2103	32	41	social	social	ADJ
easat-2103	32	42	security	security	NOUN
easat-2103	32	43	programs	program	NOUN
easat-2103	32	44	.	.	PUNCT
easat-2103	33	1	2	2	X
easat-2103	33	2	.	.	X
easat-2103	33	3	method	method	NOUN
easat-2103	33	4	this	this	DET
easat-2103	33	5	study	study	NOUN
easat-2103	33	6	adopts	adopt	VERB
easat-2103	33	7	a	a	DET
easat-2103	33	8	qualitative	qualitative	ADJ
easat-2103	33	9	approach	approach	NOUN
easat-2103	33	10	with	with	ADP
easat-2103	33	11	a	a	DET
easat-2103	33	12	case	case	NOUN
easat-2103	33	13	study	study	NOUN
easat-2103	33	14	method	method	NOUN
easat-2103	33	15	to	to	PART
easat-2103	33	16	explore	explore	VERB
easat-2103	33	17	bpjs	bpjs	NOUN
easat-2103	33	18	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	33	19	participants	participant	NOUN
easat-2103	33	20	'	'	PART
easat-2103	33	21	perceptions	perception	NOUN
easat-2103	33	22	of	of	ADP
easat-2103	33	23	the	the	DET
easat-2103	33	24	services	service	NOUN
easat-2103	33	25	they	they	PRON
easat-2103	33	26	receive[14	receive[14	VERB
easat-2103	33	27	]	]	PUNCT
easat-2103	33	28	,	,	PUNCT
easat-2103	33	29	[	[	X
easat-2103	33	30	15	15	NUM
easat-2103	33	31	]	]	PUNCT
easat-2103	33	32	.	.	PUNCT
easat-2103	34	1	a	a	DET
easat-2103	34	2	qualitative	qualitative	ADJ
easat-2103	34	3	approach	approach	NOUN
easat-2103	34	4	was	be	AUX
easat-2103	34	5	chosen	choose	VERB
easat-2103	34	6	because	because	SCONJ
easat-2103	34	7	it	it	PRON
easat-2103	34	8	offers	offer	VERB
easat-2103	34	9	the	the	DET
easat-2103	34	10	opportunity	opportunity	NOUN
easat-2103	34	11	to	to	PART
easat-2103	34	12	explore	explore	VERB
easat-2103	34	13	in	in	ADP
easat-2103	34	14	-	-	PUNCT
easat-2103	34	15	depth	depth	NOUN
easat-2103	34	16	and	and	CCONJ
easat-2103	34	17	contextual	contextual	ADJ
easat-2103	34	18	understanding	understanding	NOUN
easat-2103	34	19	of	of	ADP
easat-2103	34	20	how	how	SCONJ
easat-2103	34	21	participants	participant	NOUN
easat-2103	34	22	perceive	perceive	VERB
easat-2103	34	23	and	and	CCONJ
easat-2103	34	24	assess	assess	VERB
easat-2103	34	25	the	the	DET
easat-2103	34	26	quality	quality	NOUN
easat-2103	34	27	of	of	ADP
easat-2103	34	28	bpjs	bpjs	NOUN
easat-2103	34	29	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	34	30	services[16	services[16	PROPN
easat-2103	34	31	]	]	PUNCT
easat-2103	34	32	.	.	PUNCT
easat-2103	35	1	this	this	DET
easat-2103	35	2	approach	approach	NOUN
easat-2103	35	3	allows	allow	VERB
easat-2103	35	4	researchers	researcher	NOUN
easat-2103	35	5	to	to	PART
easat-2103	35	6	gain	gain	VERB
easat-2103	35	7	insight	insight	NOUN
easat-2103	35	8	into	into	ADP
easat-2103	35	9	the	the	DET
easat-2103	35	10	nuances	nuance	NOUN
easat-2103	35	11	and	and	CCONJ
easat-2103	35	12	experiences	experience	NOUN
easat-2103	35	13	of	of	ADP
easat-2103	35	14	individuals	individual	NOUN
easat-2103	35	15	that	that	PRON
easat-2103	35	16	can	can	AUX
easat-2103	35	17	not	not	PART
easat-2103	35	18	be	be	AUX
easat-2103	35	19	expressed	express	VERB
easat-2103	35	20	quantitatively	quantitatively	ADV
easat-2103	35	21	through	through	ADP
easat-2103	35	22	numbers	number	NOUN
easat-2103	35	23	or	or	CCONJ
easat-2103	35	24	statistics	statistic	NOUN
easat-2103	35	25	alone[17	alone[17	VERB
easat-2103	35	26	]	]	PUNCT
easat-2103	35	27	.	.	PUNCT
easat-2103	36	1	the	the	DET
easat-2103	36	2	case	case	NOUN
easat-2103	36	3	study	study	NOUN
easat-2103	36	4	method	method	NOUN
easat-2103	36	5	was	be	AUX
easat-2103	36	6	chosen	choose	VERB
easat-2103	36	7	because	because	SCONJ
easat-2103	36	8	it	it	PRON
easat-2103	36	9	provides	provide	VERB
easat-2103	36	10	the	the	DET
easat-2103	36	11	opportunity	opportunity	NOUN
easat-2103	36	12	to	to	PART
easat-2103	36	13	investigate	investigate	VERB
easat-2103	36	14	complex	complex	ADJ
easat-2103	36	15	phenomena	phenomenon	NOUN
easat-2103	36	16	in	in	ADP
easat-2103	36	17	real	real	ADJ
easat-2103	36	18	contexts	contexts	NOUN
easat-2103	36	19	.	.	PUNCT
easat-2103	37	1	case	case	NOUN
easat-2103	37	2	studies	study	NOUN
easat-2103	37	3	allow	allow	VERB
easat-2103	37	4	researchers	researcher	NOUN
easat-2103	37	5	to	to	PART
easat-2103	37	6	collect	collect	VERB
easat-2103	37	7	rich	rich	ADJ
easat-2103	37	8	and	and	CCONJ
easat-2103	37	9	in	in	ADP
easat-2103	37	10	-	-	PUNCT
easat-2103	37	11	depth	depth	NOUN
easat-2103	37	12	data	datum	NOUN
easat-2103	37	13	from	from	ADP
easat-2103	37	14	the	the	DET
easat-2103	37	15	perspective	perspective	NOUN
easat-2103	37	16	of	of	ADP
easat-2103	37	17	the	the	DET
easat-2103	37	18	individuals	individual	NOUN
easat-2103	37	19	who	who	PRON
easat-2103	37	20	are	be	AUX
easat-2103	37	21	the	the	DET
easat-2103	37	22	focus	focus	NOUN
easat-2103	37	23	of	of	ADP
easat-2103	37	24	the	the	DET
easat-2103	37	25	study	study	NOUN
easat-2103	37	26	[	[	X
easat-2103	37	27	18	18	NUM
easat-2103	37	28	]	]	PUNCT
easat-2103	37	29	,	,	PUNCT
easat-2103	37	30	[	[	X
easat-2103	37	31	19	19	NUM
easat-2103	37	32	]	]	PUNCT
easat-2103	37	33	.	.	PUNCT
easat-2103	38	1	by	by	ADP
easat-2103	38	2	focusing	focus	VERB
easat-2103	38	3	on	on	ADP
easat-2103	38	4	specific	specific	ADJ
easat-2103	38	5	cases	case	NOUN
easat-2103	38	6	,	,	PUNCT
easat-2103	38	7	researchers	researcher	NOUN
easat-2103	38	8	can	can	AUX
easat-2103	38	9	explore	explore	VERB
easat-2103	38	10	the	the	DET
easat-2103	38	11	dynamics	dynamic	NOUN
easat-2103	38	12	and	and	CCONJ
easat-2103	38	13	factors	factor	NOUN
easat-2103	38	14	that	that	PRON
easat-2103	38	15	influence	influence	VERB
easat-2103	38	16	participants	participant	NOUN
easat-2103	38	17	'	'	PART
easat-2103	38	18	perceptions	perception	NOUN
easat-2103	38	19	in	in	ADP
easat-2103	38	20	the	the	DET
easat-2103	38	21	context	context	NOUN
easat-2103	38	22	of	of	ADP
easat-2103	38	23	bpjs	bpjs	NOUN
easat-2103	38	24	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	38	25	services	services	PROPN
easat-2103	38	26	.	.	PUNCT
easat-2103	39	1	case	case	NOUN
easat-2103	39	2	studies	study	NOUN
easat-2103	39	3	also	also	ADV
easat-2103	39	4	facilitate	facilitate	VERB
easat-2103	39	5	a	a	DET
easat-2103	39	6	more	more	ADV
easat-2103	39	7	comprehensive	comprehensive	ADJ
easat-2103	39	8	understanding	understanding	NOUN
easat-2103	39	9	of	of	ADP
easat-2103	39	10	how	how	SCONJ
easat-2103	39	11	various	various	ADJ
easat-2103	39	12	factors	factor	NOUN
easat-2103	39	13	influence	influence	VERB
easat-2103	39	14	participants	participant	NOUN
easat-2103	39	15	'	'	PART
easat-2103	39	16	experiences	experience	NOUN
easat-2103	39	17	and	and	CCONJ
easat-2103	39	18	satisfaction	satisfaction	NOUN
easat-2103	39	19	.	.	PUNCT
easat-2103	40	1	in	in	ADP
easat-2103	40	2	this	this	DET
easat-2103	40	3	study	study	NOUN
easat-2103	40	4	,	,	PUNCT
easat-2103	40	5	the	the	DET
easat-2103	40	6	data	datum	NOUN
easat-2103	40	7	analysis	analysis	NOUN
easat-2103	40	8	flow	flow	NOUN
easat-2103	40	9	will	will	AUX
easat-2103	40	10	follow	follow	VERB
easat-2103	40	11	several	several	ADJ
easat-2103	40	12	key	key	ADJ
easat-2103	40	13	stages	stage	NOUN
easat-2103	40	14	.	.	PUNCT
easat-2103	41	1	first	first	ADV
easat-2103	41	2	,	,	PUNCT
easat-2103	41	3	researchers	researcher	NOUN
easat-2103	41	4	will	will	AUX
easat-2103	41	5	collect	collect	VERB
easat-2103	41	6	data	datum	NOUN
easat-2103	41	7	through	through	ADP
easat-2103	41	8	in	in	ADP
easat-2103	41	9	-	-	PUNCT
easat-2103	41	10	depth	depth	NOUN
easat-2103	41	11	interviews	interview	NOUN
easat-2103	41	12	with	with	ADP
easat-2103	41	13	bpjs	bpjs	NOUN
easat-2103	41	14	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	41	15	participants	participant	NOUN
easat-2103	41	16	and	and	CCONJ
easat-2103	41	17	observations	observation	NOUN
easat-2103	41	18	of	of	ADP
easat-2103	41	19	their	their	PRON
easat-2103	41	20	interactions	interaction	NOUN
easat-2103	41	21	with	with	ADP
easat-2103	41	22	bpjs	bpjs	NOUN
easat-2103	41	23	services	service	NOUN
easat-2103	41	24	.	.	PUNCT
easat-2103	42	1	the	the	DET
easat-2103	42	2	collected	collect	VERB
easat-2103	42	3	data	datum	NOUN
easat-2103	42	4	will	will	AUX
easat-2103	42	5	be	be	AUX
easat-2103	42	6	analyzed	analyze	VERB
easat-2103	42	7	using	use	VERB
easat-2103	42	8	thematic	thematic	ADJ
easat-2103	42	9	analysis	analysis	NOUN
easat-2103	42	10	techniques	technique	NOUN
easat-2103	42	11	,	,	PUNCT
easat-2103	42	12	which	which	PRON
easat-2103	42	13	allow	allow	VERB
easat-2103	42	14	researchers	researcher	NOUN
easat-2103	42	15	to	to	PART
easat-2103	42	16	identify	identify	VERB
easat-2103	42	17	key	key	ADJ
easat-2103	42	18	themes	theme	NOUN
easat-2103	42	19	and	and	CCONJ
easat-2103	42	20	patterns	pattern	NOUN
easat-2103	42	21	that	that	PRON
easat-2103	42	22	emerge	emerge	VERB
easat-2103	42	23	from	from	ADP
easat-2103	42	24	the	the	DET
easat-2103	42	25	data.[20	data.[20	NOUN
easat-2103	42	26	]	]	PUNCT
easat-2103	42	27	this	this	DET
easat-2103	42	28	process	process	NOUN
easat-2103	42	29	involves	involve	VERB
easat-2103	42	30	coding	code	VERB
easat-2103	42	31	the	the	DET
easat-2103	42	32	data	datum	NOUN
easat-2103	42	33	,	,	PUNCT
easat-2103	42	34	grouping	group	VERB
easat-2103	42	35	the	the	DET
easat-2103	42	36	codes	code	NOUN
easat-2103	42	37	into	into	ADP
easat-2103	42	38	themes	theme	NOUN
easat-2103	42	39	,	,	PUNCT
easat-2103	42	40	and	and	CCONJ
easat-2103	42	41	interpreting	interpret	VERB
easat-2103	42	42	the	the	DET
easat-2103	42	43	themes	theme	NOUN
easat-2103	42	44	to	to	PART
easat-2103	42	45	identify	identify	VERB
easat-2103	42	46	key	key	ADJ
easat-2103	42	47	factors	factor	NOUN
easat-2103	42	48	that	that	PRON
easat-2103	42	49	influence	influence	VERB
easat-2103	42	50	participants	participant	NOUN
easat-2103	42	51	'	'	PART
easat-2103	42	52	perceptions[21	perceptions[21	NOUN
easat-2103	42	53	]	]	PUNCT
easat-2103	42	54	,	,	PUNCT
easat-2103	42	55	[	[	X
easat-2103	42	56	22	22	NUM
easat-2103	42	57	]	]	PUNCT
easat-2103	42	58	.	.	PUNCT
easat-2103	43	1	furthermore	furthermore	ADV
easat-2103	43	2	,	,	PUNCT
easat-2103	43	3	the	the	DET
easat-2103	43	4	results	result	NOUN
easat-2103	43	5	of	of	ADP
easat-2103	43	6	the	the	DET
easat-2103	43	7	thematic	thematic	ADJ
easat-2103	43	8	analysis	analysis	NOUN
easat-2103	43	9	will	will	AUX
easat-2103	43	10	be	be	AUX
easat-2103	43	11	compared	compare	VERB
easat-2103	43	12	with	with	ADP
easat-2103	43	13	existing	exist	VERB
easat-2103	43	14	literature	literature	NOUN
easat-2103	43	15	to	to	PART
easat-2103	43	16	identify	identify	VERB
easat-2103	43	17	similarities	similarity	NOUN
easat-2103	43	18	and	and	CCONJ
easat-2103	43	19	differences	difference	NOUN
easat-2103	43	20	with	with	ADP
easat-2103	43	21	previous	previous	ADJ
easat-2103	43	22	research	research	NOUN
easat-2103	43	23	findings	finding	NOUN
easat-2103	43	24	.	.	PUNCT
easat-2103	44	1	the	the	DET
easat-2103	44	2	researcher	researcher	NOUN
easat-2103	44	3	will	will	AUX
easat-2103	44	4	also	also	ADV
easat-2103	44	5	evaluate	evaluate	VERB
easat-2103	44	6	the	the	DET
easat-2103	44	7	impact	impact	NOUN
easat-2103	44	8	of	of	ADP
easat-2103	44	9	the	the	DET
easat-2103	44	10	identified	identify	VERB
easat-2103	44	11	factors	factor	NOUN
easat-2103	44	12	on	on	ADP
easat-2103	44	13	participant	participant	ADJ
easat-2103	44	14	satisfaction	satisfaction	NOUN
easat-2103	44	15	and	and	CCONJ
easat-2103	44	16	perceptions	perception	NOUN
easat-2103	44	17	of	of	ADP
easat-2103	44	18	bpjs	bpjs	NOUN
easat-2103	44	19	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	44	20	services	service	NOUN
easat-2103	44	21	.	.	PUNCT
easat-2103	45	1	in	in	ADP
easat-2103	45	2	this	this	DET
easat-2103	45	3	way	way	NOUN
easat-2103	45	4	,	,	PUNCT
easat-2103	45	5	this	this	DET
easat-2103	45	6	study	study	NOUN
easat-2103	45	7	not	not	PART
easat-2103	45	8	only	only	ADV
easat-2103	45	9	explores	explore	VERB
easat-2103	45	10	participant	participant	ADJ
easat-2103	45	11	experiences	experience	NOUN
easat-2103	45	12	but	but	CCONJ
easat-2103	45	13	also	also	ADV
easat-2103	45	14	provides	provide	VERB
easat-2103	45	15	insight	insight	NOUN
easat-2103	45	16	into	into	ADP
easat-2103	45	17	how	how	SCONJ
easat-2103	45	18	service	service	NOUN
easat-2103	45	19	improvements	improvement	NOUN
easat-2103	45	20	can	can	AUX
easat-2103	45	21	be	be	AUX
easat-2103	45	22	made	make	VERB
easat-2103	45	23	based	base	VERB
easat-2103	45	24	on	on	ADP
easat-2103	45	25	the	the	DET
easat-2103	45	26	results	result	NOUN
easat-2103	45	27	of	of	ADP
easat-2103	45	28	the	the	DET
easat-2103	45	29	analysis	analysis	NOUN
easat-2103	45	30	.	.	PUNCT
easat-2103	46	1	finally	finally	ADV
easat-2103	46	2	,	,	PUNCT
easat-2103	46	3	the	the	DET
easat-2103	46	4	findings	finding	NOUN
easat-2103	46	5	from	from	ADP
easat-2103	46	6	the	the	DET
easat-2103	46	7	data	data	NOUN
easat-2103	46	8	analysis	analysis	NOUN
easat-2103	46	9	will	will	AUX
easat-2103	46	10	be	be	AUX
easat-2103	46	11	summarized	summarize	VERB
easat-2103	46	12	in	in	ADP
easat-2103	46	13	the	the	DET
easat-2103	46	14	form	form	NOUN
easat-2103	46	15	of	of	ADP
easat-2103	46	16	a	a	DET
easat-2103	46	17	report	report	NOUN
easat-2103	46	18	that	that	PRON
easat-2103	46	19	outlines	outline	VERB
easat-2103	46	20	the	the	DET
easat-2103	46	21	main	main	ADJ
easat-2103	46	22	factors	factor	NOUN
easat-2103	46	23	that	that	PRON
easat-2103	46	24	influence	influence	VERB
easat-2103	46	25	participant	participant	ADJ
easat-2103	46	26	perceptions	perception	NOUN
easat-2103	46	27	,	,	PUNCT
easat-2103	46	28	as	as	ADV
easat-2103	46	29	well	well	ADV
easat-2103	46	30	as	as	ADP
easat-2103	46	31	practical	practical	ADJ
easat-2103	46	32	recommendations	recommendation	NOUN
easat-2103	46	33	for	for	ADP
easat-2103	46	34	improving	improve	VERB
easat-2103	46	35	bpjs	bpjs	NOUN
easat-2103	46	36	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	46	37	services	service	NOUN
easat-2103	46	38	.	.	PUNCT
easat-2103	47	1	this	this	DET
easat-2103	47	2	report	report	NOUN
easat-2103	47	3	is	be	AUX
easat-2103	47	4	expected	expect	VERB
easat-2103	47	5	to	to	PART
easat-2103	47	6	provide	provide	VERB
easat-2103	47	7	a	a	DET
easat-2103	47	8	significant	significant	ADJ
easat-2103	47	9	contribution	contribution	NOUN
easat-2103	47	10	to	to	ADP
easat-2103	47	11	the	the	DET
easat-2103	47	12	understanding	understanding	NOUN
easat-2103	47	13	of	of	ADP
easat-2103	47	14	service	service	NOUN
easat-2103	47	15	quality	quality	NOUN
easat-2103	47	16	and	and	CCONJ
easat-2103	47	17	provide	provide	VERB
easat-2103	47	18	a	a	DET
easat-2103	47	19	basis	basis	NOUN
easat-2103	47	20	for	for	ADP
easat-2103	47	21	developing	develop	VERB
easat-2103	47	22	strategies	strategy	NOUN
easat-2103	47	23	to	to	PART
easat-2103	47	24	improve	improve	VERB
easat-2103	47	25	participant	participant	ADJ
easat-2103	47	26	satisfaction	satisfaction	NOUN
easat-2103	47	27	in	in	ADP
easat-2103	47	28	the	the	DET
easat-2103	47	29	future	future	NOUN
easat-2103	47	30	.	.	PUNCT
easat-2103	48	1	the	the	DET
easat-2103	48	2	theme	theme	NOUN
easat-2103	48	3	contains	contain	VERB
easat-2103	48	4	indicators	indicator	NOUN
easat-2103	48	5	which	which	PRON
easat-2103	48	6	are	be	AUX
easat-2103	48	7	manifested	manifest	VERB
easat-2103	48	8	in	in	ADP
easat-2103	48	9	the	the	DET
easat-2103	48	10	form	form	NOUN
easat-2103	48	11	of	of	ADP
easat-2103	48	12	the	the	DET
easat-2103	48	13	following	follow	VERB
easat-2103	48	14	questions	question	NOUN
easat-2103	48	15	:	:	PUNCT
easat-2103	48	16	468	468	NUM
easat-2103	48	17	edelweiss	edelweiss	PROPN
easat-2103	48	18	applied	apply	VERB
easat-2103	48	19	science	science	NOUN
easat-2103	48	20	and	and	CCONJ
easat-2103	48	21	technology	technology	NOUN
easat-2103	48	22	issn	issn	PROPN
easat-2103	48	23	:	:	PUNCT
easat-2103	48	24	2576	2576	NUM
easat-2103	48	25	-	-	SYM
easat-2103	48	26	8484	8484	NUM
easat-2103	48	27	vol	vol	NOUN
easat-2103	48	28	.	.	PROPN
easat-2103	48	29	8	8	NUM
easat-2103	48	30	,	,	PUNCT
easat-2103	48	31	no	no	INTJ
easat-2103	48	32	.	.	NOUN
easat-2103	49	1	6	6	NUM
easat-2103	49	2	:	:	SYM
easat-2103	49	3	466	466	NUM
easat-2103	49	4	-	-	SYM
easat-2103	49	5	476	476	NUM
easat-2103	49	6	,	,	PUNCT
easat-2103	49	7	2024	2024	NUM
easat-2103	49	8	doi	doi	NOUN
easat-2103	49	9	:	:	PUNCT
easat-2103	49	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	49	11	©	©	NOUN
easat-2103	49	12	2024	2024	NUM
easat-2103	49	13	by	by	ADP
easat-2103	49	14	the	the	DET
easat-2103	49	15	authors	author	NOUN
easat-2103	49	16	;	;	PUNCT
easat-2103	49	17	licensee	licensee	PROPN
easat-2103	49	18	learning	learn	VERB
easat-2103	49	19	gate	gate	NOUN
easat-2103	49	20	table	table	NOUN
easat-2103	49	21	1	1	NUM
easat-2103	49	22	.	.	PUNCT
easat-2103	49	23	question	question	NOUN
easat-2103	49	24	indicator	indicator	NOUN
easat-2103	49	25	.	.	PUNCT
easat-2103	50	1	aspect	aspect	PROPN
easat-2103	50	2	indicator	indicator	NOUN
easat-2103	50	3	question	question	NOUN
easat-2103	50	4	information	information	NOUN
easat-2103	50	5	quality	quality	NOUN
easat-2103	50	6	convenience	convenience	NOUN
easat-2103	50	7	for	for	ADP
easat-2103	50	8	participants	participant	NOUN
easat-2103	50	9	in	in	ADP
easat-2103	50	10	obtaining	obtain	VERB
easat-2103	50	11	information	information	NOUN
easat-2103	50	12	about	about	ADP
easat-2103	50	13	bpjs	bpjs	NOUN
easat-2103	50	14	employment	employment	NOUN
easat-2103	50	15	programs	program	NOUN
easat-2103	50	16	and	and	CCONJ
easat-2103	50	17	services	service	NOUN
easat-2103	50	18	.	.	PUNCT
easat-2103	51	1	1	1	X
easat-2103	51	2	.	.	X
easat-2103	51	3	how	how	SCONJ
easat-2103	51	4	do	do	AUX
easat-2103	51	5	you	you	PRON
easat-2103	51	6	assess	assess	VERB
easat-2103	51	7	the	the	DET
easat-2103	51	8	ease	ease	NOUN
easat-2103	51	9	of	of	ADP
easat-2103	51	10	access	access	NOUN
easat-2103	51	11	to	to	ADP
easat-2103	51	12	information	information	NOUN
easat-2103	51	13	regarding	regard	VERB
easat-2103	51	14	the	the	DET
easat-2103	51	15	bpjs	bpjs	NOUN
easat-2103	51	16	employment	employment	NOUN
easat-2103	51	17	program	program	NOUN
easat-2103	51	18	?	?	PUNCT
easat-2103	52	1	2	2	X
easat-2103	52	2	.	.	X
easat-2103	52	3	is	be	AUX
easat-2103	52	4	there	there	PRON
easat-2103	52	5	any	any	DET
easat-2103	52	6	information	information	NOUN
easat-2103	52	7	that	that	PRON
easat-2103	52	8	you	you	PRON
easat-2103	52	9	find	find	VERB
easat-2103	52	10	difficult	difficult	ADJ
easat-2103	52	11	to	to	PART
easat-2103	52	12	obtain	obtain	VERB
easat-2103	52	13	?	?	PUNCT
easat-2103	53	1	if	if	SCONJ
easat-2103	53	2	so	so	ADV
easat-2103	53	3	,	,	PUNCT
easat-2103	53	4	what	what	PRON
easat-2103	53	5	?	?	PUNCT
easat-2103	54	1	administrative	administrative	ADJ
easat-2103	54	2	process	process	NOUN
easat-2103	54	3	ease	ease	NOUN
easat-2103	54	4	and	and	CCONJ
easat-2103	54	5	smoothness	smoothness	ADJ
easat-2103	54	6	in	in	ADP
easat-2103	54	7	administrative	administrative	ADJ
easat-2103	54	8	processes	process	NOUN
easat-2103	54	9	such	such	ADJ
easat-2103	54	10	as	as	ADP
easat-2103	54	11	registration	registration	NOUN
easat-2103	54	12	and	and	CCONJ
easat-2103	54	13	claims	claim	NOUN
easat-2103	54	14	.	.	PUNCT
easat-2103	55	1	1	1	X
easat-2103	55	2	.	.	X
easat-2103	55	3	how	how	SCONJ
easat-2103	55	4	was	be	AUX
easat-2103	55	5	your	your	PRON
easat-2103	55	6	experience	experience	NOUN
easat-2103	55	7	with	with	ADP
easat-2103	55	8	the	the	DET
easat-2103	55	9	registration	registration	NOUN
easat-2103	55	10	and	and	CCONJ
easat-2103	55	11	claims	claim	NOUN
easat-2103	55	12	process	process	NOUN
easat-2103	55	13	at	at	ADP
easat-2103	55	14	bpjs	bpjs	NOUN
easat-2103	55	15	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	55	16	?	?	PUNCT
easat-2103	56	1	2	2	X
easat-2103	56	2	.	.	X
easat-2103	56	3	are	be	AUX
easat-2103	56	4	you	you	PRON
easat-2103	56	5	having	have	VERB
easat-2103	56	6	difficulties	difficulty	NOUN
easat-2103	56	7	in	in	ADP
easat-2103	56	8	the	the	DET
easat-2103	56	9	administrative	administrative	ADJ
easat-2103	56	10	process	process	NOUN
easat-2103	56	11	?	?	PUNCT
easat-2103	57	1	complaint	complaint	NOUN
easat-2103	57	2	handling	handle	VERB
easat-2103	57	3	how	how	SCONJ
easat-2103	57	4	bpjs	bpjs	NOUN
easat-2103	57	5	employment	employment	NOUN
easat-2103	57	6	handles	handle	NOUN
easat-2103	57	7	and	and	CCONJ
easat-2103	57	8	resolves	resolve	VERB
easat-2103	57	9	complaints	complaint	NOUN
easat-2103	57	10	or	or	CCONJ
easat-2103	57	11	problems	problem	NOUN
easat-2103	57	12	submitted	submit	VERB
easat-2103	57	13	by	by	ADP
easat-2103	57	14	participants	participant	NOUN
easat-2103	57	15	.	.	PUNCT
easat-2103	58	1	1	1	X
easat-2103	58	2	.	.	X
easat-2103	58	3	how	how	SCONJ
easat-2103	58	4	do	do	AUX
easat-2103	58	5	you	you	PRON
easat-2103	58	6	assess	assess	VERB
easat-2103	58	7	the	the	DET
easat-2103	58	8	handling	handling	NOUN
easat-2103	58	9	of	of	ADP
easat-2103	58	10	the	the	DET
easat-2103	58	11	complaint	complaint	NOUN
easat-2103	58	12	you	you	PRON
easat-2103	58	13	submitted	submit	VERB
easat-2103	58	14	to	to	ADP
easat-2103	58	15	bpjs	bpjs	NOUN
easat-2103	58	16	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	58	17	?	?	PUNCT
easat-2103	59	1	2	2	X
easat-2103	59	2	.	.	X
easat-2103	59	3	do	do	AUX
easat-2103	59	4	you	you	PRON
easat-2103	59	5	feel	feel	VERB
easat-2103	59	6	your	your	PRON
easat-2103	59	7	problem	problem	NOUN
easat-2103	59	8	was	be	AUX
easat-2103	59	9	resolved	resolve	VERB
easat-2103	59	10	fairly	fairly	ADV
easat-2103	59	11	and	and	CCONJ
easat-2103	59	12	quickly	quickly	ADV
easat-2103	59	13	?	?	PUNCT
easat-2103	60	1	general	general	ADJ
easat-2103	60	2	satisfaction	satisfaction	NOUN
easat-2103	60	3	overall	overall	ADJ
easat-2103	60	4	level	level	NOUN
easat-2103	60	5	of	of	ADP
easat-2103	60	6	participant	participant	ADJ
easat-2103	60	7	satisfaction	satisfaction	NOUN
easat-2103	60	8	with	with	ADP
easat-2103	60	9	bpjs	bpjs	NOUN
easat-2103	60	10	employment	employment	NOUN
easat-2103	60	11	services	service	NOUN
easat-2103	60	12	.	.	PUNCT
easat-2103	61	1	1	1	X
easat-2103	61	2	.	.	X
easat-2103	61	3	how	how	SCONJ
easat-2103	61	4	satisfied	satisfied	ADJ
easat-2103	61	5	are	be	AUX
easat-2103	61	6	you	you	PRON
easat-2103	61	7	with	with	ADP
easat-2103	61	8	the	the	DET
easat-2103	61	9	services	service	NOUN
easat-2103	61	10	provided	provide	VERB
easat-2103	61	11	by	by	ADP
easat-2103	61	12	bpjs	bpjs	NOUN
easat-2103	61	13	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	61	14	?	?	PUNCT
easat-2103	62	1	2	2	X
easat-2103	62	2	.	.	X
easat-2103	63	1	what	what	PRON
easat-2103	63	2	do	do	AUX
easat-2103	63	3	you	you	PRON
easat-2103	63	4	think	think	VERB
easat-2103	63	5	needs	need	VERB
easat-2103	63	6	to	to	PART
easat-2103	63	7	be	be	AUX
easat-2103	63	8	improved	improve	VERB
easat-2103	63	9	from	from	ADP
easat-2103	63	10	bpjs	bpjs	NOUN
easat-2103	63	11	employment	employment	NOUN
easat-2103	63	12	services	service	NOUN
easat-2103	63	13	?	?	PUNCT
easat-2103	64	1	in	in	ADP
easat-2103	64	2	this	this	DET
easat-2103	64	3	study	study	NOUN
easat-2103	64	4	,	,	PUNCT
easat-2103	64	5	qualitative	qualitative	ADJ
easat-2103	64	6	data	datum	NOUN
easat-2103	64	7	analysis	analysis	NOUN
easat-2103	64	8	was	be	AUX
easat-2103	64	9	conducted	conduct	VERB
easat-2103	64	10	using	use	VERB
easat-2103	64	11	a	a	DET
easat-2103	64	12	thematic	thematic	ADJ
easat-2103	64	13	analysis	analysis	NOUN
easat-2103	64	14	approach	approach	NOUN
easat-2103	64	15	to	to	PART
easat-2103	64	16	understand	understand	VERB
easat-2103	64	17	bpjs	bpjs	NOUN
easat-2103	64	18	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	64	19	participants	participant	NOUN
easat-2103	64	20	'	'	PART
easat-2103	64	21	perceptions	perception	NOUN
easat-2103	64	22	of	of	ADP
easat-2103	64	23	the	the	DET
easat-2103	64	24	services	service	NOUN
easat-2103	64	25	they	they	PRON
easat-2103	64	26	received[23	received[23	VERB
easat-2103	64	27	]	]	PUNCT
easat-2103	64	28	.	.	PUNCT
easat-2103	65	1	this	this	DET
easat-2103	65	2	process	process	NOUN
easat-2103	65	3	began	begin	VERB
easat-2103	65	4	with	with	ADP
easat-2103	65	5	data	datum	NOUN
easat-2103	65	6	collection	collection	NOUN
easat-2103	65	7	through	through	ADP
easat-2103	65	8	in	in	ADP
easat-2103	65	9	-	-	PUNCT
easat-2103	65	10	depth	depth	NOUN
easat-2103	65	11	interviews	interview	NOUN
easat-2103	65	12	,	,	PUNCT
easat-2103	65	13	which	which	PRON
easat-2103	65	14	were	be	AUX
easat-2103	65	15	then	then	ADV
easat-2103	65	16	transcribed	transcribe	VERB
easat-2103	65	17	verbatim[24	verbatim[24	NOUN
easat-2103	65	18	]	]	PUNCT
easat-2103	65	19	.	.	PUNCT
easat-2103	66	1	the	the	DET
easat-2103	66	2	researcher	researcher	NOUN
easat-2103	66	3	then	then	ADV
easat-2103	66	4	familiarized	familiarize	VERB
easat-2103	66	5	herself	herself	PRON
easat-2103	66	6	with	with	ADP
easat-2103	66	7	the	the	DET
easat-2103	66	8	data	datum	NOUN
easat-2103	66	9	by	by	ADP
easat-2103	66	10	reading	read	VERB
easat-2103	66	11	the	the	DET
easat-2103	66	12	transcripts	transcript	NOUN
easat-2103	66	13	in	in	ADP
easat-2103	66	14	depth	depth	NOUN
easat-2103	66	15	to	to	PART
easat-2103	66	16	identify	identify	VERB
easat-2103	66	17	initial	initial	ADJ
easat-2103	66	18	patterns	pattern	NOUN
easat-2103	66	19	or	or	CCONJ
easat-2103	66	20	themes	theme	NOUN
easat-2103	66	21	.	.	PUNCT
easat-2103	67	1	next	next	ADV
easat-2103	67	2	,	,	PUNCT
easat-2103	67	3	the	the	DET
easat-2103	67	4	researcher	researcher	NOUN
easat-2103	67	5	coded	code	VERB
easat-2103	67	6	the	the	DET
easat-2103	67	7	units	unit	NOUN
easat-2103	67	8	of	of	ADP
easat-2103	67	9	meaning	meaning	NOUN
easat-2103	67	10	in	in	ADP
easat-2103	67	11	the	the	DET
easat-2103	67	12	data	datum	NOUN
easat-2103	67	13	,	,	PUNCT
easat-2103	67	14	labeling	label	VERB
easat-2103	67	15	important	important	ADJ
easat-2103	67	16	relevant	relevant	ADJ
easat-2103	67	17	aspects	aspect	NOUN
easat-2103	67	18	.	.	PUNCT
easat-2103	68	1	similar	similar	ADJ
easat-2103	68	2	codes	code	NOUN
easat-2103	68	3	were	be	AUX
easat-2103	68	4	then	then	ADV
easat-2103	68	5	grouped	group	VERB
easat-2103	68	6	into	into	ADP
easat-2103	68	7	broader	broad	ADJ
easat-2103	68	8	themes	theme	NOUN
easat-2103	68	9	,	,	PUNCT
easat-2103	68	10	reflecting	reflect	VERB
easat-2103	68	11	key	key	ADJ
easat-2103	68	12	patterns	pattern	NOUN
easat-2103	68	13	in	in	ADP
easat-2103	68	14	participant	participant	ADJ
easat-2103	68	15	perceptions	perception	NOUN
easat-2103	68	16	.	.	PUNCT
easat-2103	69	1	these	these	DET
easat-2103	69	2	themes	theme	NOUN
easat-2103	69	3	were	be	AUX
easat-2103	69	4	reviewed	review	VERB
easat-2103	69	5	and	and	CCONJ
easat-2103	69	6	refined	refine	VERB
easat-2103	69	7	to	to	PART
easat-2103	69	8	ensure	ensure	VERB
easat-2103	69	9	accuracy	accuracy	NOUN
easat-2103	69	10	,	,	PUNCT
easat-2103	69	11	then	then	ADV
easat-2103	69	12	defined	define	VERB
easat-2103	69	13	and	and	CCONJ
easat-2103	69	14	named	name	VERB
easat-2103	69	15	appropriately	appropriately	ADV
easat-2103	69	16	.	.	PUNCT
easat-2103	70	1	the	the	DET
easat-2103	70	2	results	result	NOUN
easat-2103	70	3	of	of	ADP
easat-2103	70	4	this	this	DET
easat-2103	70	5	thematic	thematic	ADJ
easat-2103	70	6	analysis	analysis	NOUN
easat-2103	70	7	were	be	AUX
easat-2103	70	8	finally	finally	ADV
easat-2103	70	9	reported	report	VERB
easat-2103	70	10	in	in	ADP
easat-2103	70	11	narrative	narrative	NOUN
easat-2103	70	12	form	form	NOUN
easat-2103	70	13	supported	support	VERB
easat-2103	70	14	by	by	ADP
easat-2103	70	15	quotes	quote	NOUN
easat-2103	70	16	from	from	ADP
easat-2103	70	17	the	the	DET
easat-2103	70	18	interviews	interview	NOUN
easat-2103	70	19	.	.	PUNCT
easat-2103	71	1	interviews	interview	NOUN
easat-2103	71	2	were	be	AUX
easat-2103	71	3	recorded	record	VERB
easat-2103	71	4	and	and	CCONJ
easat-2103	71	5	transcribed	transcribe	VERB
easat-2103	71	6	for	for	ADP
easat-2103	71	7	analysis	analysis	NOUN
easat-2103	71	8	purposes	purpose	NOUN
easat-2103	71	9	.	.	PUNCT
easat-2103	72	1	the	the	DET
easat-2103	72	2	data	data	NOUN
easat-2103	72	3	analysis	analysis	NOUN
easat-2103	72	4	flow	flow	NOUN
easat-2103	72	5	follows	follow	VERB
easat-2103	72	6	the	the	DET
easat-2103	72	7	following	follow	VERB
easat-2103	72	8	steps	step	NOUN
easat-2103	72	9	:	:	PUNCT
easat-2103	72	10	table	table	NOUN
easat-2103	72	11	2	2	NUM
easat-2103	72	12	.	.	PUNCT
easat-2103	72	13	data	datum	NOUN
easat-2103	72	14	analysis	analysis	NOUN
easat-2103	72	15	flow	flow	NOUN
easat-2103	72	16	.	.	PUNCT
easat-2103	73	1	stages	stage	NOUN
easat-2103	73	2	description	description	NOUN
easat-2103	73	3	transcription	transcription	NOUN
easat-2103	73	4	interviews	interview	NOUN
easat-2103	73	5	were	be	AUX
easat-2103	73	6	transcribed	transcribe	VERB
easat-2103	73	7	verbatim	verbatim	ADJ
easat-2103	73	8	to	to	PART
easat-2103	73	9	ensure	ensure	VERB
easat-2103	73	10	all	all	DET
easat-2103	73	11	relevant	relevant	ADJ
easat-2103	73	12	information	information	NOUN
easat-2103	73	13	was	be	AUX
easat-2103	73	14	well	well	ADV
easat-2103	73	15	documented	document	VERB
easat-2103	73	16	.	.	PUNCT
easat-2103	74	1	coding	code	VERB
easat-2103	74	2	the	the	DET
easat-2103	74	3	transcribed	transcribe	VERB
easat-2103	74	4	data	datum	NOUN
easat-2103	74	5	was	be	AUX
easat-2103	74	6	broken	break	VERB
easat-2103	74	7	down	down	ADP
easat-2103	74	8	into	into	ADP
easat-2103	74	9	smaller	small	ADJ
easat-2103	74	10	segments	segment	NOUN
easat-2103	74	11	and	and	CCONJ
easat-2103	74	12	coded	code	VERB
easat-2103	74	13	to	to	PART
easat-2103	74	14	identify	identify	VERB
easat-2103	74	15	themes	theme	NOUN
easat-2103	74	16	and	and	CCONJ
easat-2103	74	17	patterns	pattern	NOUN
easat-2103	74	18	emerging	emerge	VERB
easat-2103	74	19	from	from	ADP
easat-2103	74	20	the	the	DET
easat-2103	74	21	data	datum	NOUN
easat-2103	74	22	.	.	PUNCT
easat-2103	75	1	categorization	categorization	NOUN
easat-2103	75	2	related	related	ADJ
easat-2103	75	3	codes	code	NOUN
easat-2103	75	4	are	be	AUX
easat-2103	75	5	grouped	group	VERB
easat-2103	75	6	into	into	ADP
easat-2103	75	7	broader	broad	ADJ
easat-2103	75	8	categories	category	NOUN
easat-2103	75	9	to	to	PART
easat-2103	75	10	facilitate	facilitate	VERB
easat-2103	75	11	further	further	ADJ
easat-2103	75	12	analysis	analysis	NOUN
easat-2103	75	13	.	.	PUNCT
easat-2103	76	1	thematic	thematic	ADJ
easat-2103	76	2	analysis	analysis	NOUN
easat-2103	76	3	the	the	DET
easat-2103	76	4	identified	identify	VERB
easat-2103	76	5	categories	category	NOUN
easat-2103	76	6	were	be	AUX
easat-2103	76	7	analyzed	analyze	VERB
easat-2103	76	8	thematically	thematically	ADV
easat-2103	76	9	to	to	PART
easat-2103	76	10	reveal	reveal	VERB
easat-2103	76	11	the	the	DET
easat-2103	76	12	meaning	meaning	NOUN
easat-2103	76	13	and	and	CCONJ
easat-2103	76	14	relationships	relationship	NOUN
easat-2103	76	15	between	between	ADP
easat-2103	76	16	the	the	DET
easat-2103	76	17	themes	theme	NOUN
easat-2103	76	18	found	find	VERB
easat-2103	76	19	.	.	PUNCT
easat-2103	77	1	interpretation	interpretation	VERB
easat-2103	77	2	the	the	DET
easat-2103	77	3	results	result	NOUN
easat-2103	77	4	of	of	ADP
easat-2103	77	5	the	the	DET
easat-2103	77	6	thematic	thematic	ADJ
easat-2103	77	7	analysis	analysis	NOUN
easat-2103	77	8	are	be	AUX
easat-2103	77	9	interpreted	interpret	VERB
easat-2103	77	10	to	to	PART
easat-2103	77	11	answer	answer	VERB
easat-2103	77	12	the	the	DET
easat-2103	77	13	research	research	NOUN
easat-2103	77	14	questions	question	NOUN
easat-2103	77	15	and	and	CCONJ
easat-2103	77	16	identify	identify	VERB
easat-2103	77	17	practical	practical	ADJ
easat-2103	77	18	and	and	CCONJ
easat-2103	77	19	theoretical	theoretical	ADJ
easat-2103	77	20	implications	implication	NOUN
easat-2103	77	21	of	of	ADP
easat-2103	77	22	the	the	DET
easat-2103	77	23	findings	finding	NOUN
easat-2103	77	24	.	.	PUNCT
easat-2103	78	1	469	469	NUM
easat-2103	78	2	edelweiss	edelweiss	PROPN
easat-2103	78	3	applied	apply	VERB
easat-2103	78	4	science	science	NOUN
easat-2103	78	5	and	and	CCONJ
easat-2103	78	6	technology	technology	NOUN
easat-2103	78	7	issn	issn	PROPN
easat-2103	78	8	:	:	PUNCT
easat-2103	78	9	2576	2576	NUM
easat-2103	78	10	-	-	SYM
easat-2103	78	11	8484	8484	NUM
easat-2103	78	12	vol	vol	NOUN
easat-2103	78	13	.	.	PROPN
easat-2103	78	14	8	8	NUM
easat-2103	78	15	,	,	PUNCT
easat-2103	78	16	no	no	INTJ
easat-2103	78	17	.	.	NOUN
easat-2103	79	1	6	6	NUM
easat-2103	79	2	:	:	SYM
easat-2103	79	3	466	466	NUM
easat-2103	79	4	-	-	SYM
easat-2103	79	5	476	476	NUM
easat-2103	79	6	,	,	PUNCT
easat-2103	79	7	2024	2024	NUM
easat-2103	79	8	doi	doi	NOUN
easat-2103	79	9	:	:	PUNCT
easat-2103	79	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	79	11	©	©	NOUN
easat-2103	79	12	2024	2024	NUM
easat-2103	79	13	by	by	ADP
easat-2103	79	14	the	the	DET
easat-2103	79	15	authors	author	NOUN
easat-2103	79	16	;	;	PUNCT
easat-2103	79	17	licensee	licensee	PROPN
easat-2103	79	18	learning	learning	NOUN
easat-2103	79	19	gate	gate	NOUN
easat-2103	79	20	to	to	PART
easat-2103	79	21	ensure	ensure	VERB
easat-2103	79	22	the	the	DET
easat-2103	79	23	validity	validity	NOUN
easat-2103	79	24	of	of	ADP
easat-2103	79	25	the	the	DET
easat-2103	79	26	data	datum	NOUN
easat-2103	79	27	,	,	PUNCT
easat-2103	79	28	this	this	DET
easat-2103	79	29	study	study	NOUN
easat-2103	79	30	used	use	VERB
easat-2103	79	31	several	several	ADJ
easat-2103	79	32	techniques	technique	NOUN
easat-2103	79	33	,	,	PUNCT
easat-2103	79	34	including	include	VERB
easat-2103	79	35	triangulation	triangulation	NOUN
easat-2103	79	36	of	of	ADP
easat-2103	79	37	sources	source	NOUN
easat-2103	79	38	and	and	CCONJ
easat-2103	79	39	methods	method	NOUN
easat-2103	79	40	,	,	PUNCT
easat-2103	79	41	where	where	SCONJ
easat-2103	79	42	data	datum	NOUN
easat-2103	79	43	was	be	AUX
easat-2103	79	44	compared	compare	VERB
easat-2103	79	45	from	from	ADP
easat-2103	79	46	various	various	ADJ
easat-2103	79	47	respondents	respondent	NOUN
easat-2103	79	48	and	and	CCONJ
easat-2103	79	49	other	other	ADJ
easat-2103	79	50	analytical	analytical	ADJ
easat-2103	79	51	techniques	technique	NOUN
easat-2103	79	52	to	to	PART
easat-2103	79	53	strengthen	strengthen	VERB
easat-2103	79	54	the	the	DET
easat-2103	79	55	findings[25	findings[25	NOUN
easat-2103	79	56	]	]	X
easat-2103	79	57	.	.	PUNCT
easat-2103	80	1	member	member	NOUN
easat-2103	80	2	checking	checking	NOUN
easat-2103	80	3	was	be	AUX
easat-2103	80	4	done	do	VERB
easat-2103	80	5	by	by	ADP
easat-2103	80	6	confirming	confirm	VERB
easat-2103	80	7	the	the	DET
easat-2103	80	8	results	result	NOUN
easat-2103	80	9	of	of	ADP
easat-2103	80	10	interviews	interview	NOUN
easat-2103	80	11	and	and	CCONJ
easat-2103	80	12	initial	initial	ADJ
easat-2103	80	13	interpretations	interpretation	NOUN
easat-2103	80	14	with	with	ADP
easat-2103	80	15	participants	participant	NOUN
easat-2103	80	16	to	to	PART
easat-2103	80	17	ensure	ensure	VERB
easat-2103	80	18	the	the	DET
easat-2103	80	19	appropriateness	appropriateness	NOUN
easat-2103	80	20	of	of	ADP
easat-2103	80	21	understanding	understanding	NOUN
easat-2103	80	22	.	.	PUNCT
easat-2103	81	1	in	in	ADP
easat-2103	81	2	addition	addition	NOUN
easat-2103	81	3	,	,	PUNCT
easat-2103	81	4	peer	peer	NOUN
easat-2103	81	5	debriefing	debriefing	NOUN
easat-2103	81	6	involved	involve	VERB
easat-2103	81	7	discussions	discussion	NOUN
easat-2103	81	8	with	with	ADP
easat-2103	81	9	colleagues	colleague	NOUN
easat-2103	81	10	to	to	PART
easat-2103	81	11	gain	gain	VERB
easat-2103	81	12	other	other	ADJ
easat-2103	81	13	perspectives	perspective	NOUN
easat-2103	81	14	and	and	CCONJ
easat-2103	81	15	avoid	avoid	VERB
easat-2103	81	16	bias	bias	NOUN
easat-2103	81	17	.	.	PUNCT
easat-2103	82	1	the	the	DET
easat-2103	82	2	researcher	researcher	NOUN
easat-2103	82	3	also	also	ADV
easat-2103	82	4	maintained	maintain	VERB
easat-2103	82	5	a	a	DET
easat-2103	82	6	clear	clear	ADJ
easat-2103	82	7	audit	audit	NOUN
easat-2103	82	8	trail	trail	NOUN
easat-2103	82	9	,	,	PUNCT
easat-2103	82	10	recording	record	VERB
easat-2103	82	11	every	every	DET
easat-2103	82	12	decision	decision	NOUN
easat-2103	82	13	made	make	VERB
easat-2103	82	14	during	during	ADP
easat-2103	82	15	the	the	DET
easat-2103	82	16	research	research	NOUN
easat-2103	82	17	process	process	NOUN
easat-2103	82	18	,	,	PUNCT
easat-2103	82	19	which	which	PRON
easat-2103	82	20	allowed	allow	VERB
easat-2103	82	21	for	for	ADP
easat-2103	82	22	verification	verification	NOUN
easat-2103	82	23	of	of	ADP
easat-2103	82	24	the	the	DET
easat-2103	82	25	results	result	NOUN
easat-2103	82	26	by	by	ADP
easat-2103	82	27	other	other	ADJ
easat-2103	82	28	parties	party	NOUN
easat-2103	82	29	.	.	PUNCT
easat-2103	83	1	lengthy	lengthy	ADJ
easat-2103	83	2	involvement	involvement	NOUN
easat-2103	83	3	in	in	ADP
easat-2103	83	4	the	the	DET
easat-2103	83	5	field	field	NOUN
easat-2103	83	6	was	be	AUX
easat-2103	83	7	also	also	ADV
easat-2103	83	8	applied	apply	VERB
easat-2103	83	9	to	to	PART
easat-2103	83	10	understand	understand	VERB
easat-2103	83	11	the	the	DET
easat-2103	83	12	social	social	ADJ
easat-2103	83	13	and	and	CCONJ
easat-2103	83	14	cultural	cultural	ADJ
easat-2103	83	15	context	context	NOUN
easat-2103	83	16	of	of	ADP
easat-2103	83	17	the	the	DET
easat-2103	83	18	participants	participant	NOUN
easat-2103	83	19	,	,	PUNCT
easat-2103	83	20	which	which	PRON
easat-2103	83	21	helped	help	VERB
easat-2103	83	22	increase	increase	VERB
easat-2103	83	23	the	the	DET
easat-2103	83	24	validity	validity	NOUN
easat-2103	83	25	of	of	ADP
easat-2103	83	26	the	the	DET
easat-2103	83	27	findings	finding	NOUN
easat-2103	83	28	.	.	PUNCT
easat-2103	84	1	with	with	ADP
easat-2103	84	2	this	this	DET
easat-2103	84	3	combination	combination	NOUN
easat-2103	84	4	of	of	ADP
easat-2103	84	5	thematic	thematic	ADJ
easat-2103	84	6	analysis	analysis	NOUN
easat-2103	84	7	and	and	CCONJ
easat-2103	84	8	validity	validity	NOUN
easat-2103	84	9	testing	testing	NOUN
easat-2103	84	10	,	,	PUNCT
easat-2103	84	11	the	the	DET
easat-2103	84	12	study	study	NOUN
easat-2103	84	13	is	be	AUX
easat-2103	84	14	expected	expect	VERB
easat-2103	84	15	to	to	PART
easat-2103	84	16	provide	provide	VERB
easat-2103	84	17	a	a	DET
easat-2103	84	18	deep	deep	ADJ
easat-2103	84	19	and	and	CCONJ
easat-2103	84	20	valid	valid	ADJ
easat-2103	84	21	understanding	understanding	NOUN
easat-2103	84	22	of	of	ADP
easat-2103	84	23	bpjs	bpjs	NOUN
easat-2103	84	24	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	84	25	participants	participant	NOUN
easat-2103	84	26	'	'	PART
easat-2103	84	27	perceptions	perception	NOUN
easat-2103	84	28	of	of	ADP
easat-2103	84	29	the	the	DET
easat-2103	84	30	services	service	NOUN
easat-2103	84	31	they	they	PRON
easat-2103	84	32	receive	receive	VERB
easat-2103	84	33	.	.	PUNCT
easat-2103	85	1	3	3	X
easat-2103	85	2	.	.	NOUN
easat-2103	85	3	results	result	NOUN
easat-2103	85	4	and	and	CCONJ
easat-2103	85	5	discussion	discussion	NOUN
easat-2103	85	6	this	this	DET
easat-2103	85	7	study	study	NOUN
easat-2103	85	8	involved	involve	VERB
easat-2103	85	9	15	15	NUM
easat-2103	85	10	informants	informant	NOUN
easat-2103	85	11	selected	select	VERB
easat-2103	85	12	based	base	VERB
easat-2103	85	13	on	on	ADP
easat-2103	85	14	inclusion	inclusion	NOUN
easat-2103	85	15	criteria	criterion	NOUN
easat-2103	85	16	as	as	ADP
easat-2103	85	17	bpjs	bpjs	NOUN
easat-2103	85	18	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	85	19	participants	participant	NOUN
easat-2103	85	20	.	.	PUNCT
easat-2103	86	1	informants	informant	NOUN
easat-2103	86	2	were	be	AUX
easat-2103	86	3	selected	select	VERB
easat-2103	86	4	through	through	ADP
easat-2103	86	5	a	a	DET
easat-2103	86	6	purposive	purposive	ADJ
easat-2103	86	7	sampling	sampling	NOUN
easat-2103	86	8	technique	technique	NOUN
easat-2103	86	9	to	to	PART
easat-2103	86	10	ensure	ensure	VERB
easat-2103	86	11	that	that	SCONJ
easat-2103	86	12	they	they	PRON
easat-2103	86	13	had	have	VERB
easat-2103	86	14	relevant	relevant	ADJ
easat-2103	86	15	experience	experience	NOUN
easat-2103	86	16	and	and	CCONJ
easat-2103	86	17	understanding	understanding	NOUN
easat-2103	86	18	of	of	ADP
easat-2103	86	19	the	the	DET
easat-2103	86	20	research	research	NOUN
easat-2103	86	21	topic	topic	NOUN
easat-2103	86	22	.	.	PUNCT
easat-2103	87	1	data	datum	NOUN
easat-2103	87	2	were	be	AUX
easat-2103	87	3	collected	collect	VERB
easat-2103	87	4	through	through	ADP
easat-2103	87	5	in	in	ADP
easat-2103	87	6	-	-	PUNCT
easat-2103	87	7	depth	depth	NOUN
easat-2103	87	8	interviews	interview	NOUN
easat-2103	87	9	,	,	PUNCT
easat-2103	87	10	which	which	PRON
easat-2103	87	11	allowed	allow	VERB
easat-2103	87	12	researchers	researcher	NOUN
easat-2103	87	13	to	to	PART
easat-2103	87	14	gain	gain	VERB
easat-2103	87	15	rich	rich	ADJ
easat-2103	87	16	and	and	CCONJ
easat-2103	87	17	detailed	detailed	ADJ
easat-2103	87	18	insights	insight	NOUN
easat-2103	87	19	into	into	ADP
easat-2103	87	20	bpjs	bpjs	NOUN
easat-2103	87	21	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	87	22	participants	participant	NOUN
easat-2103	87	23	'	'	PART
easat-2103	87	24	perceptions	perception	NOUN
easat-2103	87	25	of	of	ADP
easat-2103	87	26	the	the	DET
easat-2103	87	27	services	service	NOUN
easat-2103	87	28	provided	provide	VERB
easat-2103	87	29	.	.	PUNCT
easat-2103	88	1	3.1	3.1	NUM
easat-2103	88	2	.	.	PUNCT
easat-2103	88	3	information	information	NOUN
easat-2103	88	4	quality	quality	NOUN
easat-2103	88	5	most	most	ADJ
easat-2103	88	6	of	of	ADP
easat-2103	88	7	the	the	DET
easat-2103	88	8	informants	informant	NOUN
easat-2103	88	9	evaluated	evaluate	VERB
easat-2103	88	10	that	that	SCONJ
easat-2103	88	11	the	the	DET
easat-2103	88	12	ease	ease	NOUN
easat-2103	88	13	of	of	ADP
easat-2103	88	14	access	access	NOUN
easat-2103	88	15	to	to	ADP
easat-2103	88	16	information	information	NOUN
easat-2103	88	17	regarding	regard	VERB
easat-2103	88	18	the	the	DET
easat-2103	88	19	bpjs	bpjs	NOUN
easat-2103	88	20	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	88	21	program	program	NOUN
easat-2103	88	22	was	be	AUX
easat-2103	88	23	generally	generally	ADV
easat-2103	88	24	satisfactory	satisfactory	ADJ
easat-2103	88	25	.	.	PUNCT
easat-2103	89	1	the	the	DET
easat-2103	89	2	official	official	ADJ
easat-2103	89	3	website	website	NOUN
easat-2103	89	4	was	be	AUX
easat-2103	89	5	seen	see	VERB
easat-2103	89	6	as	as	ADP
easat-2103	89	7	informative	informative	ADJ
easat-2103	89	8	and	and	CCONJ
easat-2103	89	9	frequently	frequently	ADV
easat-2103	89	10	updated	update	VERB
easat-2103	89	11	,	,	PUNCT
easat-2103	89	12	which	which	PRON
easat-2103	89	13	allowed	allow	VERB
easat-2103	89	14	participants	participant	NOUN
easat-2103	89	15	to	to	PART
easat-2103	89	16	easily	easily	ADV
easat-2103	89	17	access	access	VERB
easat-2103	89	18	details	detail	NOUN
easat-2103	89	19	about	about	ADP
easat-2103	89	20	programs	program	NOUN
easat-2103	89	21	and	and	CCONJ
easat-2103	89	22	services	service	NOUN
easat-2103	89	23	.	.	PUNCT
easat-2103	90	1	however	however	ADV
easat-2103	90	2	,	,	PUNCT
easat-2103	90	3	several	several	ADJ
easat-2103	90	4	informants	informant	NOUN
easat-2103	90	5	expressed	express	VERB
easat-2103	90	6	concerns	concern	NOUN
easat-2103	90	7	about	about	ADP
easat-2103	90	8	the	the	DET
easat-2103	90	9	website	website	NOUN
easat-2103	90	10	's	's	PART
easat-2103	90	11	navigation	navigation	NOUN
easat-2103	90	12	,	,	PUNCT
easat-2103	90	13	mentioning	mention	VERB
easat-2103	90	14	that	that	SCONJ
easat-2103	90	15	it	it	PRON
easat-2103	90	16	was	be	AUX
easat-2103	90	17	sometimes	sometimes	ADV
easat-2103	90	18	confusing	confusing	ADJ
easat-2103	90	19	,	,	PUNCT
easat-2103	90	20	especially	especially	ADV
easat-2103	90	21	when	when	SCONJ
easat-2103	90	22	searching	search	VERB
easat-2103	90	23	for	for	ADP
easat-2103	90	24	specific	specific	ADJ
easat-2103	90	25	information	information	NOUN
easat-2103	90	26	,	,	PUNCT
easat-2103	90	27	such	such	ADJ
easat-2103	90	28	as	as	ADP
easat-2103	90	29	claim	claim	NOUN
easat-2103	90	30	requirements	requirement	NOUN
easat-2103	90	31	.	.	PUNCT
easat-2103	91	1	one	one	NUM
easat-2103	91	2	participant	participant	NOUN
easat-2103	91	3	remarked	remark	VERB
easat-2103	91	4	,	,	PUNCT
easat-2103	91	5	"	"	PUNCT
easat-2103	91	6	in	in	ADP
easat-2103	91	7	general	general	ADJ
easat-2103	91	8	,	,	PUNCT
easat-2103	91	9	the	the	DET
easat-2103	91	10	ease	ease	NOUN
easat-2103	91	11	of	of	ADP
easat-2103	91	12	access	access	NOUN
easat-2103	91	13	to	to	ADP
easat-2103	91	14	information	information	NOUN
easat-2103	91	15	regarding	regard	VERB
easat-2103	91	16	the	the	DET
easat-2103	91	17	bpjs	bpjs	NOUN
easat-2103	91	18	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	91	19	program	program	NOUN
easat-2103	91	20	is	be	AUX
easat-2103	91	21	quite	quite	ADV
easat-2103	91	22	good	good	ADJ
easat-2103	91	23	,	,	PUNCT
easat-2103	91	24	but	but	CCONJ
easat-2103	91	25	sometimes	sometimes	ADV
easat-2103	91	26	the	the	DET
easat-2103	91	27	navigation	navigation	NOUN
easat-2103	91	28	on	on	ADP
easat-2103	91	29	the	the	DET
easat-2103	91	30	website	website	NOUN
easat-2103	91	31	can	can	AUX
easat-2103	91	32	be	be	AUX
easat-2103	91	33	confusing	confusing	ADJ
easat-2103	91	34	,	,	PUNCT
easat-2103	91	35	and	and	CCONJ
easat-2103	91	36	specific	specific	ADJ
easat-2103	91	37	information	information	NOUN
easat-2103	91	38	is	be	AUX
easat-2103	91	39	difficult	difficult	ADJ
easat-2103	91	40	to	to	PART
easat-2103	91	41	find	find	VERB
easat-2103	91	42	"	"	PUNCT
easat-2103	91	43	(	(	PUNCT
easat-2103	91	44	ag	ag	PROPN
easat-2103	91	45	,	,	PUNCT
easat-2103	91	46	23	23	NUM
easat-2103	91	47	)	)	PUNCT
easat-2103	91	48	.	.	PUNCT
easat-2103	92	1	additionally	additionally	ADV
easat-2103	92	2	,	,	PUNCT
easat-2103	92	3	several	several	ADJ
easat-2103	92	4	complaints	complaint	NOUN
easat-2103	92	5	were	be	AUX
easat-2103	92	6	raised	raise	VERB
easat-2103	92	7	about	about	ADP
easat-2103	92	8	the	the	DET
easat-2103	92	9	difficulty	difficulty	NOUN
easat-2103	92	10	in	in	ADP
easat-2103	92	11	obtaining	obtain	VERB
easat-2103	92	12	up	up	ADP
easat-2103	92	13	-	-	PUNCT
easat-2103	92	14	to	to	ADP
easat-2103	92	15	-	-	PUNCT
easat-2103	92	16	date	date	NOUN
easat-2103	92	17	information	information	NOUN
easat-2103	92	18	on	on	ADP
easat-2103	92	19	changes	change	NOUN
easat-2103	92	20	in	in	ADP
easat-2103	92	21	regulations	regulation	NOUN
easat-2103	92	22	and	and	CCONJ
easat-2103	92	23	procedures	procedure	NOUN
easat-2103	92	24	.	.	PUNCT
easat-2103	93	1	some	some	DET
easat-2103	93	2	participants	participant	NOUN
easat-2103	93	3	noted	note	VERB
easat-2103	93	4	that	that	SCONJ
easat-2103	93	5	this	this	DET
easat-2103	93	6	information	information	NOUN
easat-2103	93	7	was	be	AUX
easat-2103	93	8	not	not	PART
easat-2103	93	9	always	always	ADV
easat-2103	93	10	fully	fully	ADV
easat-2103	93	11	reflected	reflect	VERB
easat-2103	93	12	on	on	ADP
easat-2103	93	13	the	the	DET
easat-2103	93	14	website	website	NOUN
easat-2103	93	15	,	,	PUNCT
easat-2103	93	16	leading	lead	VERB
easat-2103	93	17	them	they	PRON
easat-2103	93	18	to	to	PART
easat-2103	93	19	contact	contact	VERB
easat-2103	93	20	customer	customer	NOUN
easat-2103	93	21	service	service	NOUN
easat-2103	93	22	for	for	ADP
easat-2103	93	23	clarification	clarification	NOUN
easat-2103	93	24	.	.	PUNCT
easat-2103	94	1	the	the	DET
easat-2103	94	2	findings	finding	NOUN
easat-2103	94	3	from	from	ADP
easat-2103	94	4	this	this	DET
easat-2103	94	5	study	study	NOUN
easat-2103	94	6	align	align	NOUN
easat-2103	94	7	with	with	ADP
easat-2103	94	8	previous	previous	ADJ
easat-2103	94	9	research	research	NOUN
easat-2103	94	10	on	on	ADP
easat-2103	94	11	information	information	NOUN
easat-2103	94	12	quality	quality	NOUN
easat-2103	94	13	and	and	CCONJ
easat-2103	94	14	user	user	NOUN
easat-2103	94	15	satisfaction	satisfaction	NOUN
easat-2103	94	16	with	with	ADP
easat-2103	94	17	online	online	ADJ
easat-2103	94	18	platforms	platform	NOUN
easat-2103	94	19	for	for	ADP
easat-2103	94	20	government	government	NOUN
easat-2103	94	21	services	service	NOUN
easat-2103	94	22	.	.	PUNCT
easat-2103	95	1	informants	informant	NOUN
easat-2103	95	2	highlighted	highlight	VERB
easat-2103	95	3	two	two	NUM
easat-2103	95	4	main	main	ADJ
easat-2103	95	5	aspects	aspect	NOUN
easat-2103	95	6	:	:	PUNCT
easat-2103	95	7	the	the	DET
easat-2103	95	8	website	website	NOUN
easat-2103	95	9	’s	’s	PART
easat-2103	95	10	overall	overall	ADJ
easat-2103	95	11	accessibility	accessibility	NOUN
easat-2103	95	12	and	and	CCONJ
easat-2103	95	13	the	the	DET
easat-2103	95	14	clarity	clarity	NOUN
easat-2103	95	15	of	of	ADP
easat-2103	95	16	specific	specific	ADJ
easat-2103	95	17	information	information	NOUN
easat-2103	95	18	,	,	PUNCT
easat-2103	95	19	such	such	ADJ
easat-2103	95	20	as	as	ADP
easat-2103	95	21	claim	claim	NOUN
easat-2103	95	22	requirements	requirement	NOUN
easat-2103	95	23	and	and	CCONJ
easat-2103	95	24	changes	change	NOUN
easat-2103	95	25	in	in	ADP
easat-2103	95	26	regulations	regulation	NOUN
easat-2103	95	27	.	.	PUNCT
easat-2103	96	1	these	these	DET
easat-2103	96	2	issues	issue	NOUN
easat-2103	96	3	reflect	reflect	VERB
easat-2103	96	4	key	key	ADJ
easat-2103	96	5	components	component	NOUN
easat-2103	96	6	of	of	ADP
easat-2103	96	7	information	information	NOUN
easat-2103	96	8	quality	quality	NOUN
easat-2103	96	9	,	,	PUNCT
easat-2103	96	10	namely	namely	ADV
easat-2103	96	11	accuracy	accuracy	NOUN
easat-2103	96	12	,	,	PUNCT
easat-2103	96	13	relevance	relevance	NOUN
easat-2103	96	14	,	,	PUNCT
easat-2103	96	15	and	and	CCONJ
easat-2103	96	16	ease	ease	NOUN
easat-2103	96	17	of	of	ADP
easat-2103	96	18	access	access	NOUN
easat-2103	96	19	,	,	PUNCT
easat-2103	96	20	as	as	SCONJ
easat-2103	96	21	outlined	outline	VERB
easat-2103	96	22	by	by	ADP
easat-2103	96	23	studies	study	NOUN
easat-2103	96	24	like	like	ADP
easat-2103	96	25	those	those	DET
easat-2103	96	26	by[26	by[26	NOUN
easat-2103	96	27	]	]	PUNCT
easat-2103	96	28	,	,	PUNCT
easat-2103	96	29	which	which	PRON
easat-2103	96	30	emphasize	emphasize	VERB
easat-2103	96	31	the	the	DET
easat-2103	96	32	importance	importance	NOUN
easat-2103	96	33	of	of	ADP
easat-2103	96	34	these	these	DET
easat-2103	96	35	factors	factor	NOUN
easat-2103	96	36	for	for	ADP
easat-2103	96	37	system	system	NOUN
easat-2103	96	38	success	success	NOUN
easat-2103	96	39	.	.	PUNCT
easat-2103	97	1	the	the	DET
easat-2103	97	2	positive	positive	ADJ
easat-2103	97	3	feedback	feedback	NOUN
easat-2103	97	4	on	on	ADP
easat-2103	97	5	the	the	DET
easat-2103	97	6	frequent	frequent	ADJ
easat-2103	97	7	updates	update	NOUN
easat-2103	97	8	and	and	CCONJ
easat-2103	97	9	general	general	ADJ
easat-2103	97	10	accessibility	accessibility	NOUN
easat-2103	97	11	of	of	ADP
easat-2103	97	12	the	the	DET
easat-2103	97	13	bpjs	bpjs	NOUN
easat-2103	97	14	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	97	15	website	website	NOUN
easat-2103	97	16	suggests	suggest	VERB
easat-2103	97	17	that	that	SCONJ
easat-2103	97	18	the	the	DET
easat-2103	97	19	platform	platform	NOUN
easat-2103	97	20	provides	provide	VERB
easat-2103	97	21	relevant	relevant	ADJ
easat-2103	97	22	and	and	CCONJ
easat-2103	97	23	timely	timely	ADJ
easat-2103	97	24	information	information	NOUN
easat-2103	97	25	,	,	PUNCT
easat-2103	97	26	which	which	PRON
easat-2103	97	27	is	be	AUX
easat-2103	97	28	essential	essential	ADJ
easat-2103	97	29	for	for	ADP
easat-2103	97	30	users	user	NOUN
easat-2103	97	31	.	.	PUNCT
easat-2103	98	1	this	this	PRON
easat-2103	98	2	supports	support	VERB
easat-2103	98	3	previous	previous	ADJ
easat-2103	98	4	findings	finding	NOUN
easat-2103	98	5	by	by	ADP
easat-2103	98	6	[	[	X
easat-2103	98	7	27	27	NUM
easat-2103	98	8	]	]	PUNCT
easat-2103	98	9	,	,	PUNCT
easat-2103	98	10	who	who	PRON
easat-2103	98	11	stated	state	VERB
easat-2103	98	12	that	that	SCONJ
easat-2103	98	13	regularly	regularly	ADV
easat-2103	98	14	updated	update	VERB
easat-2103	98	15	content	content	NOUN
easat-2103	98	16	increases	increase	VERB
easat-2103	98	17	user	user	NOUN
easat-2103	98	18	trust	trust	NOUN
easat-2103	98	19	and	and	CCONJ
easat-2103	98	20	satisfaction	satisfaction	NOUN
easat-2103	98	21	with	with	ADP
easat-2103	98	22	online	online	ADJ
easat-2103	98	23	services	service	NOUN
easat-2103	98	24	.	.	PUNCT
easat-2103	99	1	however	however	ADV
easat-2103	99	2	,	,	PUNCT
easat-2103	99	3	the	the	DET
easat-2103	99	4	concerns	concern	NOUN
easat-2103	99	5	about	about	ADP
easat-2103	99	6	confusing	confuse	VERB
easat-2103	99	7	navigation	navigation	NOUN
easat-2103	99	8	and	and	CCONJ
easat-2103	99	9	difficulty	difficulty	NOUN
easat-2103	99	10	in	in	ADP
easat-2103	99	11	finding	find	VERB
easat-2103	99	12	specific	specific	ADJ
easat-2103	99	13	information	information	NOUN
easat-2103	99	14	echo	echo	NOUN
easat-2103	99	15	issues	issue	NOUN
easat-2103	99	16	noted	note	VERB
easat-2103	99	17	in	in	ADP
easat-2103	99	18	earlier	early	ADJ
easat-2103	99	19	research	research	NOUN
easat-2103	99	20	by	by	ADP
easat-2103	99	21	[	[	X
easat-2103	99	22	28	28	NUM
easat-2103	99	23	]	]	PUNCT
easat-2103	99	24	,	,	PUNCT
easat-2103	99	25	who	who	PRON
easat-2103	99	26	identified	identify	VERB
easat-2103	99	27	navigation	navigation	NOUN
easat-2103	99	28	challenges	challenge	NOUN
easat-2103	99	29	as	as	ADP
easat-2103	99	30	a	a	DET
easat-2103	99	31	common	common	ADJ
easat-2103	99	32	barrier	barrier	NOUN
easat-2103	99	33	to	to	ADP
easat-2103	99	34	effective	effective	ADJ
easat-2103	99	35	use	use	NOUN
easat-2103	99	36	of	of	ADP
easat-2103	99	37	egovernment	egovernment	NOUN
easat-2103	99	38	services	service	NOUN
easat-2103	99	39	.	.	PUNCT
easat-2103	100	1	the	the	DET
easat-2103	100	2	difficulty	difficulty	NOUN
easat-2103	100	3	in	in	ADP
easat-2103	100	4	accessing	access	VERB
easat-2103	100	5	specific	specific	ADJ
easat-2103	100	6	information	information	NOUN
easat-2103	100	7	,	,	PUNCT
easat-2103	100	8	such	such	ADJ
easat-2103	100	9	as	as	ADP
easat-2103	100	10	claim	claim	NOUN
easat-2103	100	11	requirements	requirement	NOUN
easat-2103	100	12	,	,	PUNCT
easat-2103	100	13	reflects	reflect	VERB
easat-2103	100	14	a	a	DET
easat-2103	100	15	gap	gap	NOUN
easat-2103	100	16	in	in	ADP
easat-2103	100	17	information	information	NOUN
easat-2103	100	18	structure	structure	NOUN
easat-2103	100	19	and	and	CCONJ
easat-2103	100	20	user	user	NOUN
easat-2103	100	21	experience	experience	NOUN
easat-2103	100	22	design	design	NOUN
easat-2103	100	23	.	.	PUNCT
easat-2103	101	1	studies	study	NOUN
easat-2103	101	2	by	by	ADP
easat-2103	101	3	[	[	X
easat-2103	101	4	29	29	NUM
easat-2103	101	5	]	]	PUNCT
easat-2103	101	6	suggest	suggest	VERB
easat-2103	101	7	that	that	SCONJ
easat-2103	101	8	when	when	SCONJ
easat-2103	101	9	users	user	NOUN
easat-2103	101	10	encounter	encounter	VERB
easat-2103	101	11	unclear	unclear	ADJ
easat-2103	101	12	or	or	CCONJ
easat-2103	101	13	poorly	poorly	ADV
easat-2103	101	14	organized	organize	VERB
easat-2103	101	15	content	content	NOUN
easat-2103	101	16	,	,	PUNCT
easat-2103	101	17	it	it	PRON
easat-2103	101	18	diminishes	diminish	VERB
easat-2103	101	19	the	the	DET
easat-2103	101	20	overall	overall	ADJ
easat-2103	101	21	perceived	perceive	VERB
easat-2103	101	22	quality	quality	NOUN
easat-2103	101	23	of	of	ADP
easat-2103	101	24	the	the	DET
easat-2103	101	25	service	service	NOUN
easat-2103	101	26	,	,	PUNCT
easat-2103	101	27	leading	lead	VERB
easat-2103	101	28	to	to	ADP
easat-2103	101	29	frustration	frustration	NOUN
easat-2103	101	30	.	.	PUNCT
easat-2103	102	1	this	this	DET
easat-2103	102	2	frustration	frustration	NOUN
easat-2103	102	3	is	be	AUX
easat-2103	102	4	compounded	compound	VERB
easat-2103	102	5	when	when	SCONJ
easat-2103	102	6	users	user	NOUN
easat-2103	102	7	must	must	AUX
easat-2103	102	8	contact	contact	VERB
easat-2103	102	9	customer	customer	NOUN
easat-2103	102	10	service	service	NOUN
easat-2103	102	11	for	for	ADP
easat-2103	102	12	clarification	clarification	NOUN
easat-2103	102	13	,	,	PUNCT
easat-2103	102	14	highlighting	highlight	VERB
easat-2103	102	15	inefficiencies	inefficiency	NOUN
easat-2103	102	16	in	in	ADP
easat-2103	102	17	the	the	DET
easat-2103	102	18	online	online	ADJ
easat-2103	102	19	platform	platform	NOUN
easat-2103	102	20	that	that	PRON
easat-2103	102	21	could	could	AUX
easat-2103	102	22	be	be	AUX
easat-2103	102	23	improved	improve	VERB
easat-2103	102	24	with	with	ADP
easat-2103	102	25	better	well	ADJ
easat-2103	102	26	information	information	NOUN
easat-2103	102	27	architecture	architecture	NOUN
easat-2103	102	28	and	and	CCONJ
easat-2103	102	29	clearer	clear	ADJ
easat-2103	102	30	pathways	pathway	NOUN
easat-2103	102	31	to	to	ADP
easat-2103	102	32	relevant	relevant	ADJ
easat-2103	102	33	content	content	NOUN
easat-2103	102	34	.	.	PUNCT
easat-2103	103	1	moreover	moreover	ADV
easat-2103	103	2	,	,	PUNCT
easat-2103	103	3	the	the	DET
easat-2103	103	4	problem	problem	NOUN
easat-2103	103	5	of	of	ADP
easat-2103	103	6	not	not	PART
easat-2103	103	7	always	always	ADV
easat-2103	103	8	finding	find	VERB
easat-2103	103	9	up470	up470	ADP
easat-2103	103	10	edelweiss	edelweiss	PROPN
easat-2103	103	11	applied	apply	VERB
easat-2103	103	12	science	science	NOUN
easat-2103	103	13	and	and	CCONJ
easat-2103	103	14	technology	technology	NOUN
easat-2103	103	15	issn	issn	PROPN
easat-2103	103	16	:	:	PUNCT
easat-2103	103	17	2576	2576	NUM
easat-2103	103	18	-	-	SYM
easat-2103	103	19	8484	8484	NUM
easat-2103	103	20	vol	vol	NOUN
easat-2103	103	21	.	.	PROPN
easat-2103	103	22	8	8	NUM
easat-2103	103	23	,	,	PUNCT
easat-2103	103	24	no	no	INTJ
easat-2103	103	25	.	.	NOUN
easat-2103	104	1	6	6	NUM
easat-2103	104	2	:	:	SYM
easat-2103	104	3	466	466	NUM
easat-2103	104	4	-	-	SYM
easat-2103	104	5	476	476	NUM
easat-2103	104	6	,	,	PUNCT
easat-2103	104	7	2024	2024	NUM
easat-2103	104	8	doi	doi	NOUN
easat-2103	104	9	:	:	PUNCT
easat-2103	104	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	104	11	©	©	NOUN
easat-2103	104	12	2024	2024	NUM
easat-2103	104	13	by	by	ADP
easat-2103	104	14	the	the	DET
easat-2103	104	15	authors	author	NOUN
easat-2103	104	16	;	;	PUNCT
easat-2103	104	17	licensee	licensee	PROPN
easat-2103	104	18	learning	learn	VERB
easat-2103	104	19	gate	gate	NOUN
easat-2103	104	20	to	to	ADP
easat-2103	104	21	-	-	PUNCT
easat-2103	104	22	date	date	NOUN
easat-2103	104	23	information	information	NOUN
easat-2103	104	24	about	about	ADP
easat-2103	104	25	regulatory	regulatory	ADJ
easat-2103	104	26	changes	change	NOUN
easat-2103	104	27	indicates	indicate	VERB
easat-2103	104	28	a	a	DET
easat-2103	104	29	gap	gap	NOUN
easat-2103	104	30	in	in	ADP
easat-2103	104	31	the	the	DET
easat-2103	104	32	website	website	NOUN
easat-2103	104	33	’s	’s	PART
easat-2103	104	34	ability	ability	NOUN
easat-2103	104	35	to	to	PART
easat-2103	104	36	communicate	communicate	VERB
easat-2103	104	37	critical	critical	ADJ
easat-2103	104	38	updates	update	NOUN
easat-2103	104	39	to	to	ADP
easat-2103	104	40	users	user	NOUN
easat-2103	104	41	.	.	PUNCT
easat-2103	105	1	this	this	DET
easat-2103	105	2	issue	issue	NOUN
easat-2103	105	3	aligns	align	VERB
easat-2103	105	4	with	with	ADP
easat-2103	105	5	findings	finding	NOUN
easat-2103	105	6	by	by	ADP
easat-2103	105	7	[	[	X
easat-2103	105	8	30	30	NUM
easat-2103	105	9	]	]	PUNCT
easat-2103	105	10	,	,	PUNCT
easat-2103	105	11	who	who	PRON
easat-2103	105	12	observed	observe	VERB
easat-2103	105	13	that	that	SCONJ
easat-2103	105	14	timely	timely	ADJ
easat-2103	105	15	updates	update	NOUN
easat-2103	105	16	and	and	CCONJ
easat-2103	105	17	transparency	transparency	NOUN
easat-2103	105	18	are	be	AUX
easat-2103	105	19	vital	vital	ADJ
easat-2103	105	20	for	for	ADP
easat-2103	105	21	maintaining	maintain	VERB
easat-2103	105	22	public	public	ADJ
easat-2103	105	23	trust	trust	NOUN
easat-2103	105	24	in	in	ADP
easat-2103	105	25	e	e	NOUN
easat-2103	105	26	-	-	NOUN
easat-2103	105	27	government	government	NOUN
easat-2103	105	28	systems	system	NOUN
easat-2103	105	29	.	.	PUNCT
easat-2103	106	1	when	when	SCONJ
easat-2103	106	2	participants	participant	NOUN
easat-2103	106	3	must	must	AUX
easat-2103	106	4	rely	rely	VERB
easat-2103	106	5	on	on	ADP
easat-2103	106	6	customer	customer	NOUN
easat-2103	106	7	service	service	NOUN
easat-2103	106	8	to	to	PART
easat-2103	106	9	clarify	clarify	VERB
easat-2103	106	10	regulations	regulation	NOUN
easat-2103	106	11	,	,	PUNCT
easat-2103	106	12	it	it	PRON
easat-2103	106	13	indicates	indicate	VERB
easat-2103	106	14	that	that	SCONJ
easat-2103	106	15	the	the	DET
easat-2103	106	16	website	website	NOUN
easat-2103	106	17	does	do	AUX
easat-2103	106	18	not	not	PART
easat-2103	106	19	fully	fully	ADV
easat-2103	106	20	serve	serve	VERB
easat-2103	106	21	its	its	PRON
easat-2103	106	22	function	function	NOUN
easat-2103	106	23	as	as	ADP
easat-2103	106	24	a	a	DET
easat-2103	106	25	comprehensive	comprehensive	ADJ
easat-2103	106	26	information	information	NOUN
easat-2103	106	27	hub	hub	NOUN
easat-2103	106	28	.	.	PUNCT
easat-2103	107	1	improving	improve	VERB
easat-2103	107	2	the	the	DET
easat-2103	107	3	navigation	navigation	NOUN
easat-2103	107	4	and	and	CCONJ
easat-2103	107	5	organization	organization	NOUN
easat-2103	107	6	of	of	ADP
easat-2103	107	7	information	information	NOUN
easat-2103	107	8	on	on	ADP
easat-2103	107	9	the	the	DET
easat-2103	107	10	bpjs	bpjs	NOUN
easat-2103	107	11	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	107	12	website	website	NOUN
easat-2103	107	13	is	be	AUX
easat-2103	107	14	crucial	crucial	ADJ
easat-2103	107	15	to	to	PART
easat-2103	107	16	enhance	enhance	VERB
easat-2103	107	17	user	user	NOUN
easat-2103	107	18	experience	experience	NOUN
easat-2103	107	19	.	.	PUNCT
easat-2103	108	1	drawing	draw	VERB
easat-2103	108	2	on	on	ADP
easat-2103	108	3	recommendations	recommendation	NOUN
easat-2103	108	4	from	from	ADP
easat-2103	108	5	[	[	X
easat-2103	108	6	31	31	NUM
easat-2103	108	7	]	]	PUNCT
easat-2103	108	8	,	,	PUNCT
easat-2103	108	9	the	the	DET
easat-2103	108	10	bpjs	bpjs	NOUN
easat-2103	108	11	could	could	AUX
easat-2103	108	12	consider	consider	VERB
easat-2103	108	13	user	user	NOUN
easat-2103	108	14	-	-	PUNCT
easat-2103	108	15	centered	center	VERB
easat-2103	108	16	design	design	NOUN
easat-2103	108	17	approaches	approach	NOUN
easat-2103	108	18	that	that	PRON
easat-2103	108	19	prioritize	prioritize	VERB
easat-2103	108	20	intuitive	intuitive	ADJ
easat-2103	108	21	navigation	navigation	NOUN
easat-2103	108	22	and	and	CCONJ
easat-2103	108	23	easy	easy	ADJ
easat-2103	108	24	access	access	NOUN
easat-2103	108	25	to	to	ADP
easat-2103	108	26	high	high	ADJ
easat-2103	108	27	-	-	PUNCT
easat-2103	108	28	demand	demand	NOUN
easat-2103	108	29	information	information	NOUN
easat-2103	108	30	,	,	PUNCT
easat-2103	108	31	such	such	ADJ
easat-2103	108	32	as	as	ADP
easat-2103	108	33	claims	claim	NOUN
easat-2103	108	34	processes	process	NOUN
easat-2103	108	35	and	and	CCONJ
easat-2103	108	36	regulation	regulation	NOUN
easat-2103	108	37	updates	update	NOUN
easat-2103	108	38	.	.	PUNCT
easat-2103	109	1	implementing	implement	VERB
easat-2103	109	2	a	a	DET
easat-2103	109	3	more	more	ADV
easat-2103	109	4	advanced	advanced	ADJ
easat-2103	109	5	search	search	NOUN
easat-2103	109	6	function	function	NOUN
easat-2103	109	7	and	and	CCONJ
easat-2103	109	8	categorizing	categorize	VERB
easat-2103	109	9	information	information	NOUN
easat-2103	109	10	more	more	ADV
easat-2103	109	11	clearly	clearly	ADV
easat-2103	109	12	could	could	AUX
easat-2103	109	13	also	also	ADV
easat-2103	109	14	reduce	reduce	VERB
easat-2103	109	15	user	user	NOUN
easat-2103	109	16	frustration	frustration	NOUN
easat-2103	109	17	,	,	PUNCT
easat-2103	109	18	as	as	SCONJ
easat-2103	109	19	noted	note	VERB
easat-2103	109	20	by	by	ADP
easat-2103	109	21	[	[	PUNCT
easat-2103	109	22	32	32	NUM
easat-2103	109	23	]	]	PUNCT
easat-2103	109	24	.	.	PUNCT
easat-2103	110	1	in	in	ADP
easat-2103	110	2	addition	addition	NOUN
easat-2103	110	3	,	,	PUNCT
easat-2103	110	4	ensuring	ensure	VERB
easat-2103	110	5	that	that	SCONJ
easat-2103	110	6	regulatory	regulatory	ADJ
easat-2103	110	7	changes	change	NOUN
easat-2103	110	8	are	be	AUX
easat-2103	110	9	clearly	clearly	ADV
easat-2103	110	10	communicated	communicate	VERB
easat-2103	110	11	and	and	CCONJ
easat-2103	110	12	easily	easily	ADV
easat-2103	110	13	accessible	accessible	ADJ
easat-2103	110	14	on	on	ADP
easat-2103	110	15	the	the	DET
easat-2103	110	16	website	website	NOUN
easat-2103	110	17	would	would	AUX
easat-2103	110	18	improve	improve	VERB
easat-2103	110	19	transparency	transparency	NOUN
easat-2103	110	20	and	and	CCONJ
easat-2103	110	21	reduce	reduce	VERB
easat-2103	110	22	the	the	DET
easat-2103	110	23	need	need	NOUN
easat-2103	110	24	for	for	ADP
easat-2103	110	25	customer	customer	NOUN
easat-2103	110	26	service	service	NOUN
easat-2103	110	27	inquiries	inquiry	NOUN
easat-2103	110	28	.	.	PUNCT
easat-2103	111	1	this	this	PRON
easat-2103	111	2	can	can	AUX
easat-2103	111	3	be	be	AUX
easat-2103	111	4	addressed	address	VERB
easat-2103	111	5	by	by	ADP
easat-2103	111	6	integrating	integrate	VERB
easat-2103	111	7	automated	automate	VERB
easat-2103	111	8	notification	notification	NOUN
easat-2103	111	9	systems	system	NOUN
easat-2103	111	10	or	or	CCONJ
easat-2103	111	11	banners	banner	NOUN
easat-2103	111	12	that	that	PRON
easat-2103	111	13	alert	alert	VERB
easat-2103	111	14	users	user	NOUN
easat-2103	111	15	to	to	ADP
easat-2103	111	16	important	important	ADJ
easat-2103	111	17	changes	change	NOUN
easat-2103	111	18	,	,	PUNCT
easat-2103	111	19	following	follow	VERB
easat-2103	111	20	best	good	ADJ
easat-2103	111	21	practices	practice	NOUN
easat-2103	111	22	suggested	suggest	VERB
easat-2103	111	23	by	by	ADP
easat-2103	111	24	[	[	X
easat-2103	111	25	33	33	NUM
easat-2103	111	26	]	]	PUNCT
easat-2103	111	27	for	for	ADP
easat-2103	111	28	enhancing	enhance	VERB
easat-2103	111	29	e	e	NOUN
easat-2103	111	30	-	-	NOUN
easat-2103	111	31	government	government	ADJ
easat-2103	111	32	communication	communication	NOUN
easat-2103	111	33	.	.	PUNCT
easat-2103	112	1	by	by	ADP
easat-2103	112	2	addressing	address	VERB
easat-2103	112	3	these	these	DET
easat-2103	112	4	issues	issue	NOUN
easat-2103	112	5	,	,	PUNCT
easat-2103	112	6	the	the	DET
easat-2103	112	7	bpjs	bpjs	NOUN
easat-2103	112	8	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	112	9	website	website	NOUN
easat-2103	112	10	can	can	AUX
easat-2103	112	11	enhance	enhance	VERB
easat-2103	112	12	its	its	PRON
easat-2103	112	13	information	information	NOUN
easat-2103	112	14	quality	quality	NOUN
easat-2103	112	15	and	and	CCONJ
easat-2103	112	16	user	user	NOUN
easat-2103	112	17	satisfaction	satisfaction	NOUN
easat-2103	112	18	,	,	PUNCT
easat-2103	112	19	aligning	align	VERB
easat-2103	112	20	with	with	ADP
easat-2103	112	21	both	both	CCONJ
easat-2103	112	22	current	current	ADJ
easat-2103	112	23	user	user	NOUN
easat-2103	112	24	needs	need	NOUN
easat-2103	112	25	and	and	CCONJ
easat-2103	112	26	broader	broad	ADJ
easat-2103	112	27	trends	trend	NOUN
easat-2103	112	28	in	in	ADP
easat-2103	112	29	e	e	NOUN
easat-2103	112	30	-	-	NOUN
easat-2103	112	31	government	government	ADJ
easat-2103	112	32	service	service	NOUN
easat-2103	112	33	improvement	improvement	NOUN
easat-2103	112	34	.	.	PUNCT
easat-2103	113	1	3.2	3.2	NUM
easat-2103	113	2	.	.	PUNCT
easat-2103	113	3	administrative	administrative	ADJ
easat-2103	113	4	process	process	NOUN
easat-2103	113	5	in	in	ADP
easat-2103	113	6	terms	term	NOUN
easat-2103	113	7	of	of	ADP
easat-2103	113	8	administrative	administrative	ADJ
easat-2103	113	9	processes	process	NOUN
easat-2103	113	10	,	,	PUNCT
easat-2103	113	11	informants	informant	NOUN
easat-2103	113	12	'	'	PART
easat-2103	113	13	experiences	experience	NOUN
easat-2103	113	14	varied	varied	ADJ
easat-2103	113	15	.	.	PUNCT
easat-2103	114	1	several	several	ADJ
easat-2103	114	2	informants	informant	NOUN
easat-2103	114	3	reported	report	VERB
easat-2103	114	4	that	that	SCONJ
easat-2103	114	5	the	the	DET
easat-2103	114	6	registration	registration	NOUN
easat-2103	114	7	and	and	CCONJ
easat-2103	114	8	claims	claim	NOUN
easat-2103	114	9	process	process	NOUN
easat-2103	114	10	was	be	AUX
easat-2103	114	11	generally	generally	ADV
easat-2103	114	12	smooth	smooth	ADJ
easat-2103	114	13	and	and	CCONJ
easat-2103	114	14	effective	effective	ADJ
easat-2103	114	15	.	.	PUNCT
easat-2103	115	1	one	one	NUM
easat-2103	115	2	informant	informant	NOUN
easat-2103	115	3	stated	state	VERB
easat-2103	115	4	,	,	PUNCT
easat-2103	115	5	"	"	PUNCT
easat-2103	115	6	my	my	PRON
easat-2103	115	7	experience	experience	NOUN
easat-2103	115	8	with	with	ADP
easat-2103	115	9	the	the	DET
easat-2103	115	10	registration	registration	NOUN
easat-2103	115	11	and	and	CCONJ
easat-2103	115	12	claims	claim	NOUN
easat-2103	115	13	process	process	NOUN
easat-2103	115	14	was	be	AUX
easat-2103	115	15	generally	generally	ADV
easat-2103	115	16	positive	positive	ADJ
easat-2103	115	17	,	,	PUNCT
easat-2103	115	18	although	although	SCONJ
easat-2103	115	19	there	there	PRON
easat-2103	115	20	were	be	VERB
easat-2103	115	21	delays	delay	NOUN
easat-2103	115	22	in	in	ADP
easat-2103	115	23	verifying	verify	VERB
easat-2103	115	24	claims	claim	NOUN
easat-2103	115	25	that	that	PRON
easat-2103	115	26	made	make	VERB
easat-2103	115	27	the	the	DET
easat-2103	115	28	process	process	NOUN
easat-2103	115	29	longer	long	ADV
easat-2103	115	30	"	"	PUNCT
easat-2103	115	31	(	(	PUNCT
easat-2103	115	32	hn	hn	PROPN
easat-2103	115	33	,	,	PUNCT
easat-2103	115	34	33	33	NUM
easat-2103	115	35	)	)	PUNCT
easat-2103	115	36	.	.	PUNCT
easat-2103	116	1	however	however	ADV
easat-2103	116	2	,	,	PUNCT
easat-2103	116	3	some	some	DET
easat-2103	116	4	informants	informant	NOUN
easat-2103	116	5	experienced	experience	VERB
easat-2103	116	6	difficulties	difficulty	NOUN
easat-2103	116	7	in	in	ADP
easat-2103	116	8	ensuring	ensure	VERB
easat-2103	116	9	the	the	DET
easat-2103	116	10	completeness	completeness	NOUN
easat-2103	116	11	of	of	ADP
easat-2103	116	12	the	the	DET
easat-2103	116	13	required	require	VERB
easat-2103	116	14	documents	document	NOUN
easat-2103	116	15	,	,	PUNCT
easat-2103	116	16	which	which	PRON
easat-2103	116	17	could	could	AUX
easat-2103	116	18	cause	cause	VERB
easat-2103	116	19	obstacles	obstacle	NOUN
easat-2103	116	20	in	in	ADP
easat-2103	116	21	the	the	DET
easat-2103	116	22	administrative	administrative	ADJ
easat-2103	116	23	process	process	NOUN
easat-2103	116	24	.	.	PUNCT
easat-2103	117	1	lack	lack	NOUN
easat-2103	117	2	of	of	ADP
easat-2103	117	3	information	information	NOUN
easat-2103	117	4	or	or	CCONJ
easat-2103	117	5	documents	document	NOUN
easat-2103	117	6	was	be	AUX
easat-2103	117	7	often	often	ADV
easat-2103	117	8	the	the	DET
easat-2103	117	9	main	main	ADJ
easat-2103	117	10	cause	cause	NOUN
easat-2103	117	11	of	of	ADP
easat-2103	117	12	delays	delay	NOUN
easat-2103	117	13	,	,	PUNCT
easat-2103	117	14	and	and	CCONJ
easat-2103	117	15	communication	communication	NOUN
easat-2103	117	16	with	with	ADP
easat-2103	117	17	customer	customer	NOUN
easat-2103	117	18	service	service	NOUN
easat-2103	117	19	to	to	PART
easat-2103	117	20	resolve	resolve	VERB
easat-2103	117	21	these	these	DET
easat-2103	117	22	issues	issue	NOUN
easat-2103	117	23	sometimes	sometimes	ADV
easat-2103	117	24	took	take	VERB
easat-2103	117	25	a	a	DET
easat-2103	117	26	long	long	ADJ
easat-2103	117	27	time	time	NOUN
easat-2103	117	28	,	,	PUNCT
easat-2103	117	29	causing	cause	VERB
easat-2103	117	30	inconvenience	inconvenience	NOUN
easat-2103	117	31	to	to	ADP
easat-2103	117	32	participants	participant	NOUN
easat-2103	117	33	.	.	PUNCT
easat-2103	118	1	these	these	DET
easat-2103	118	2	findings	finding	NOUN
easat-2103	118	3	align	align	VERB
easat-2103	118	4	with	with	ADP
easat-2103	118	5	previous	previous	ADJ
easat-2103	118	6	research	research	NOUN
easat-2103	118	7	on	on	ADP
easat-2103	118	8	administrative	administrative	ADJ
easat-2103	118	9	efficiency	efficiency	NOUN
easat-2103	118	10	in	in	ADP
easat-2103	118	11	public	public	ADJ
easat-2103	118	12	service	service	NOUN
easat-2103	118	13	institutions	institution	NOUN
easat-2103	118	14	,	,	PUNCT
easat-2103	118	15	particularly	particularly	ADV
easat-2103	118	16	in	in	ADP
easat-2103	118	17	e	e	NOUN
easat-2103	118	18	-	-	NOUN
easat-2103	118	19	governance	governance	NOUN
easat-2103	118	20	systems	system	NOUN
easat-2103	118	21	.	.	PUNCT
easat-2103	119	1	the	the	DET
easat-2103	119	2	positive	positive	ADJ
easat-2103	119	3	experiences	experience	NOUN
easat-2103	119	4	reported	report	VERB
easat-2103	119	5	by	by	ADP
easat-2103	119	6	several	several	ADJ
easat-2103	119	7	informants	informant	NOUN
easat-2103	119	8	reflect	reflect	VERB
easat-2103	119	9	aspects	aspect	NOUN
easat-2103	119	10	of	of	ADP
easat-2103	119	11	efficiency	efficiency	NOUN
easat-2103	119	12	and	and	CCONJ
easat-2103	119	13	transparency	transparency	NOUN
easat-2103	119	14	,	,	PUNCT
easat-2103	119	15	which	which	PRON
easat-2103	119	16	are	be	AUX
easat-2103	119	17	critical	critical	ADJ
easat-2103	119	18	in	in	ADP
easat-2103	119	19	ensuring	ensure	VERB
easat-2103	119	20	public	public	ADJ
easat-2103	119	21	satisfaction	satisfaction	NOUN
easat-2103	119	22	with	with	ADP
easat-2103	119	23	administrative	administrative	ADJ
easat-2103	119	24	processes	process	NOUN
easat-2103	119	25	.	.	PUNCT
easat-2103	120	1	studies	study	NOUN
easat-2103	120	2	such	such	ADJ
easat-2103	120	3	as	as	ADP
easat-2103	120	4	those	those	PRON
easat-2103	120	5	by	by	ADP
easat-2103	120	6	[	[	X
easat-2103	120	7	34	34	NUM
easat-2103	120	8	]	]	PUNCT
easat-2103	120	9	have	have	AUX
easat-2103	120	10	highlighted	highlight	VERB
easat-2103	120	11	that	that	SCONJ
easat-2103	120	12	smooth	smooth	ADJ
easat-2103	120	13	administrative	administrative	ADJ
easat-2103	120	14	procedures	procedure	NOUN
easat-2103	120	15	contribute	contribute	VERB
easat-2103	120	16	to	to	ADP
easat-2103	120	17	higher	high	ADJ
easat-2103	120	18	levels	level	NOUN
easat-2103	120	19	of	of	ADP
easat-2103	120	20	trust	trust	NOUN
easat-2103	120	21	in	in	ADP
easat-2103	120	22	government	government	NOUN
easat-2103	120	23	institutions	institution	NOUN
easat-2103	120	24	.	.	PUNCT
easat-2103	121	1	however	however	ADV
easat-2103	121	2	,	,	PUNCT
easat-2103	121	3	the	the	DET
easat-2103	121	4	challenges	challenge	NOUN
easat-2103	121	5	related	relate	VERB
easat-2103	121	6	to	to	PART
easat-2103	121	7	document	document	VERB
easat-2103	121	8	completeness	completeness	NOUN
easat-2103	121	9	and	and	CCONJ
easat-2103	121	10	communication	communication	NOUN
easat-2103	121	11	with	with	ADP
easat-2103	121	12	customer	customer	NOUN
easat-2103	121	13	service	service	NOUN
easat-2103	121	14	reflect	reflect	VERB
easat-2103	121	15	ongoing	ongoing	ADJ
easat-2103	121	16	issues	issue	NOUN
easat-2103	121	17	in	in	ADP
easat-2103	121	18	public	public	ADJ
easat-2103	121	19	administration	administration	NOUN
easat-2103	121	20	.	.	PUNCT
easat-2103	122	1	research	research	NOUN
easat-2103	122	2	by	by	ADP
easat-2103	122	3	[	[	X
easat-2103	122	4	35	35	NUM
easat-2103	122	5	]	]	PUNCT
easat-2103	122	6	supports	support	VERB
easat-2103	122	7	this	this	PRON
easat-2103	122	8	,	,	PUNCT
easat-2103	122	9	noting	note	VERB
easat-2103	122	10	that	that	SCONJ
easat-2103	122	11	incomplete	incomplete	ADJ
easat-2103	122	12	documentation	documentation	NOUN
easat-2103	122	13	is	be	AUX
easat-2103	122	14	a	a	DET
easat-2103	122	15	common	common	ADJ
easat-2103	122	16	barrier	barrier	NOUN
easat-2103	122	17	in	in	ADP
easat-2103	122	18	many	many	ADJ
easat-2103	122	19	public	public	ADJ
easat-2103	122	20	service	service	NOUN
easat-2103	122	21	processes	process	NOUN
easat-2103	122	22	,	,	PUNCT
easat-2103	122	23	often	often	ADV
easat-2103	122	24	resulting	result	VERB
easat-2103	122	25	from	from	ADP
easat-2103	122	26	insufficient	insufficient	ADJ
easat-2103	122	27	guidance	guidance	NOUN
easat-2103	122	28	provided	provide	VERB
easat-2103	122	29	to	to	ADP
easat-2103	122	30	service	service	NOUN
easat-2103	122	31	users	user	NOUN
easat-2103	122	32	.	.	PUNCT
easat-2103	123	1	the	the	DET
easat-2103	123	2	delays	delay	NOUN
easat-2103	123	3	in	in	ADP
easat-2103	123	4	verifying	verifying	NOUN
easat-2103	123	5	claims	claim	NOUN
easat-2103	123	6	noted	note	VERB
easat-2103	123	7	by	by	ADP
easat-2103	123	8	some	some	DET
easat-2103	123	9	informants	informant	NOUN
easat-2103	123	10	highlight	highlight	VERB
easat-2103	123	11	an	an	DET
easat-2103	123	12	issue	issue	NOUN
easat-2103	123	13	of	of	ADP
easat-2103	123	14	procedural	procedural	ADJ
easat-2103	123	15	bottlenecks	bottleneck	NOUN
easat-2103	123	16	.	.	PUNCT
easat-2103	124	1	these	these	DET
easat-2103	124	2	delays	delay	NOUN
easat-2103	124	3	could	could	AUX
easat-2103	124	4	be	be	AUX
easat-2103	124	5	linked	link	VERB
easat-2103	124	6	to	to	ADP
easat-2103	124	7	systemic	systemic	ADJ
easat-2103	124	8	inefficiencies	inefficiency	NOUN
easat-2103	124	9	,	,	PUNCT
easat-2103	124	10	as	as	SCONJ
easat-2103	124	11	identified	identify	VERB
easat-2103	124	12	by	by	ADP
easat-2103	124	13	[	[	X
easat-2103	124	14	36	36	NUM
easat-2103	124	15	]	]	PUNCT
easat-2103	124	16	,	,	PUNCT
easat-2103	124	17	who	who	PRON
easat-2103	124	18	argue	argue	VERB
easat-2103	124	19	that	that	SCONJ
easat-2103	124	20	bureaucratic	bureaucratic	ADJ
easat-2103	124	21	complexity	complexity	NOUN
easat-2103	124	22	can	can	AUX
easat-2103	124	23	cause	cause	VERB
easat-2103	124	24	slowdowns	slowdown	NOUN
easat-2103	124	25	in	in	ADP
easat-2103	124	26	service	service	NOUN
easat-2103	124	27	delivery	delivery	NOUN
easat-2103	124	28	,	,	PUNCT
easat-2103	124	29	particularly	particularly	ADV
easat-2103	124	30	in	in	ADP
easat-2103	124	31	public	public	ADJ
easat-2103	124	32	institutions	institution	NOUN
easat-2103	124	33	where	where	SCONJ
easat-2103	124	34	multiple	multiple	ADJ
easat-2103	124	35	layers	layer	NOUN
easat-2103	124	36	of	of	ADP
easat-2103	124	37	verification	verification	NOUN
easat-2103	124	38	are	be	AUX
easat-2103	124	39	often	often	ADV
easat-2103	124	40	required	require	VERB
easat-2103	124	41	.	.	PUNCT
easat-2103	125	1	in	in	ADP
easat-2103	125	2	this	this	DET
easat-2103	125	3	context	context	NOUN
easat-2103	125	4	,	,	PUNCT
easat-2103	125	5	participants	participant	NOUN
easat-2103	125	6	’	'	PUNCT
easat-2103	125	7	difficulties	difficulty	NOUN
easat-2103	125	8	in	in	ADP
easat-2103	125	9	ensuring	ensure	VERB
easat-2103	125	10	document	document	NOUN
easat-2103	125	11	completeness	completeness	NOUN
easat-2103	125	12	also	also	ADV
easat-2103	125	13	suggest	suggest	VERB
easat-2103	125	14	that	that	SCONJ
easat-2103	125	15	the	the	DET
easat-2103	125	16	instructions	instruction	NOUN
easat-2103	125	17	provided	provide	VERB
easat-2103	125	18	by	by	ADP
easat-2103	125	19	bpjs	bpjs	NOUN
easat-2103	125	20	may	may	AUX
easat-2103	125	21	not	not	PART
easat-2103	125	22	be	be	AUX
easat-2103	125	23	clear	clear	ADJ
easat-2103	125	24	or	or	CCONJ
easat-2103	125	25	comprehensive	comprehensive	ADJ
easat-2103	125	26	enough	enough	ADV
easat-2103	125	27	.	.	PUNCT
easat-2103	126	1	[	[	X
easat-2103	126	2	37	37	NUM
easat-2103	126	3	]	]	PUNCT
easat-2103	126	4	emphasize	emphasize	VERB
easat-2103	126	5	that	that	PRON
easat-2103	126	6	clear	clear	ADJ
easat-2103	126	7	and	and	CCONJ
easat-2103	126	8	concise	concise	ADJ
easat-2103	126	9	communication	communication	NOUN
easat-2103	126	10	is	be	AUX
easat-2103	126	11	essential	essential	ADJ
easat-2103	126	12	for	for	ADP
easat-2103	126	13	reducing	reduce	VERB
easat-2103	126	14	administrative	administrative	ADJ
easat-2103	126	15	errors	error	NOUN
easat-2103	126	16	and	and	CCONJ
easat-2103	126	17	ensuring	ensure	VERB
easat-2103	126	18	that	that	SCONJ
easat-2103	126	19	participants	participant	NOUN
easat-2103	126	20	can	can	AUX
easat-2103	126	21	navigate	navigate	VERB
easat-2103	126	22	the	the	DET
easat-2103	126	23	system	system	NOUN
easat-2103	126	24	efficiently	efficiently	ADV
easat-2103	126	25	.	.	PUNCT
easat-2103	127	1	the	the	DET
easat-2103	127	2	extended	extended	ADJ
easat-2103	127	3	communication	communication	NOUN
easat-2103	127	4	time	time	NOUN
easat-2103	127	5	with	with	ADP
easat-2103	127	6	customer	customer	NOUN
easat-2103	127	7	service	service	NOUN
easat-2103	127	8	is	be	AUX
easat-2103	127	9	another	another	DET
easat-2103	127	10	area	area	NOUN
easat-2103	127	11	where	where	SCONJ
easat-2103	127	12	improvements	improvement	NOUN
easat-2103	127	13	could	could	AUX
easat-2103	127	14	be	be	AUX
easat-2103	127	15	made	make	VERB
easat-2103	127	16	.	.	PUNCT
easat-2103	128	1	[	[	X
easat-2103	128	2	38	38	NUM
easat-2103	128	3	]	]	PUNCT
easat-2103	128	4	point	point	NOUN
easat-2103	128	5	out	out	ADP
easat-2103	128	6	that	that	SCONJ
easat-2103	128	7	customer	customer	NOUN
easat-2103	128	8	service	service	NOUN
easat-2103	128	9	responsiveness	responsiveness	NOUN
easat-2103	128	10	is	be	AUX
easat-2103	128	11	critical	critical	ADJ
easat-2103	128	12	in	in	ADP
easat-2103	128	13	maintaining	maintain	VERB
easat-2103	128	14	user	user	NOUN
easat-2103	128	15	satisfaction	satisfaction	NOUN
easat-2103	128	16	,	,	PUNCT
easat-2103	128	17	especially	especially	ADV
easat-2103	128	18	when	when	SCONJ
easat-2103	128	19	issues	issue	NOUN
easat-2103	128	20	arise	arise	VERB
easat-2103	128	21	during	during	ADP
easat-2103	128	22	administrative	administrative	ADJ
easat-2103	128	23	processes	process	NOUN
easat-2103	128	24	.	.	PUNCT
easat-2103	129	1	when	when	SCONJ
easat-2103	129	2	service	service	NOUN
easat-2103	129	3	participants	participant	NOUN
easat-2103	129	4	face	face	VERB
easat-2103	129	5	delays	delay	NOUN
easat-2103	129	6	in	in	ADP
easat-2103	129	7	communication	communication	NOUN
easat-2103	129	8	,	,	PUNCT
easat-2103	129	9	it	it	PRON
easat-2103	129	10	not	not	PART
easat-2103	129	11	only	only	ADV
easat-2103	129	12	prolongs	prolong	VERB
easat-2103	129	13	the	the	DET
easat-2103	129	14	resolution	resolution	NOUN
easat-2103	129	15	of	of	ADP
easat-2103	129	16	their	their	PRON
easat-2103	129	17	issues	issue	NOUN
easat-2103	129	18	but	but	CCONJ
easat-2103	129	19	also	also	ADV
easat-2103	129	20	affects	affect	VERB
easat-2103	129	21	their	their	PRON
easat-2103	129	22	overall	overall	ADJ
easat-2103	129	23	perception	perception	NOUN
easat-2103	129	24	of	of	ADP
easat-2103	129	25	the	the	DET
easat-2103	129	26	service	service	NOUN
easat-2103	129	27	quality	quality	NOUN
easat-2103	129	28	.	.	PUNCT
easat-2103	130	1	this	this	PRON
easat-2103	130	2	aligns	align	VERB
easat-2103	130	3	with	with	ADP
easat-2103	130	4	[	[	X
easat-2103	130	5	39	39	NUM
easat-2103	130	6	]	]	PUNCT
easat-2103	130	7	,	,	PUNCT
easat-2103	130	8	who	who	PRON
easat-2103	130	9	stress	stress	VERB
easat-2103	130	10	the	the	DET
easat-2103	130	11	need	need	NOUN
easat-2103	130	12	for	for	SCONJ
easat-2103	130	13	public	public	ADJ
easat-2103	130	14	institutions	institution	NOUN
easat-2103	130	15	to	to	PART
easat-2103	130	16	adopt	adopt	VERB
easat-2103	130	17	more	more	ADJ
easat-2103	130	18	customer	customer	NOUN
easat-2103	130	19	-	-	PUNCT
easat-2103	130	20	oriented	orient	VERB
easat-2103	130	21	approaches	approach	NOUN
easat-2103	130	22	,	,	PUNCT
easat-2103	130	23	emphasizing	emphasize	VERB
easat-2103	130	24	efficiency	efficiency	NOUN
easat-2103	130	25	and	and	CCONJ
easat-2103	130	26	responsiveness	responsiveness	NOUN
easat-2103	130	27	.	.	PUNCT
easat-2103	131	1	471	471	NUM
easat-2103	131	2	edelweiss	edelweiss	PROPN
easat-2103	131	3	applied	apply	VERB
easat-2103	131	4	science	science	NOUN
easat-2103	131	5	and	and	CCONJ
easat-2103	131	6	technology	technology	NOUN
easat-2103	131	7	issn	issn	PROPN
easat-2103	131	8	:	:	PUNCT
easat-2103	131	9	2576	2576	NUM
easat-2103	131	10	-	-	SYM
easat-2103	131	11	8484	8484	NUM
easat-2103	131	12	vol	vol	NOUN
easat-2103	131	13	.	.	PROPN
easat-2103	131	14	8	8	NUM
easat-2103	131	15	,	,	PUNCT
easat-2103	131	16	no	no	INTJ
easat-2103	131	17	.	.	NOUN
easat-2103	132	1	6	6	NUM
easat-2103	132	2	:	:	SYM
easat-2103	132	3	466	466	NUM
easat-2103	132	4	-	-	SYM
easat-2103	132	5	476	476	NUM
easat-2103	132	6	,	,	PUNCT
easat-2103	132	7	2024	2024	NUM
easat-2103	132	8	doi	doi	NOUN
easat-2103	132	9	:	:	PUNCT
easat-2103	132	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	132	11	©	©	NOUN
easat-2103	132	12	2024	2024	NUM
easat-2103	132	13	by	by	ADP
easat-2103	132	14	the	the	DET
easat-2103	132	15	authors	author	NOUN
easat-2103	132	16	;	;	PUNCT
easat-2103	132	17	licensee	licensee	PROPN
easat-2103	132	18	learning	learning	NOUN
easat-2103	132	19	gate	gate	NOUN
easat-2103	132	20	addressing	address	VERB
easat-2103	132	21	these	these	DET
easat-2103	132	22	challenges	challenge	NOUN
easat-2103	132	23	requires	require	VERB
easat-2103	132	24	streamlining	streamline	VERB
easat-2103	132	25	the	the	DET
easat-2103	132	26	administrative	administrative	ADJ
easat-2103	132	27	processes	process	NOUN
easat-2103	132	28	to	to	PART
easat-2103	132	29	reduce	reduce	VERB
easat-2103	132	30	verification	verification	NOUN
easat-2103	132	31	delays	delay	NOUN
easat-2103	132	32	and	and	CCONJ
easat-2103	132	33	improve	improve	VERB
easat-2103	132	34	document	document	NOUN
easat-2103	132	35	submission	submission	NOUN
easat-2103	132	36	guidance	guidance	NOUN
easat-2103	132	37	.	.	PUNCT
easat-2103	133	1	research	research	NOUN
easat-2103	133	2	by	by	ADP
easat-2103	133	3	[	[	X
easat-2103	133	4	40	40	NUM
easat-2103	133	5	]	]	PUNCT
easat-2103	133	6	suggests	suggest	VERB
easat-2103	133	7	that	that	SCONJ
easat-2103	133	8	adopting	adopt	VERB
easat-2103	133	9	more	more	ADV
easat-2103	133	10	integrated	integrated	ADJ
easat-2103	133	11	digital	digital	ADJ
easat-2103	133	12	systems	system	NOUN
easat-2103	133	13	can	can	AUX
easat-2103	133	14	reduce	reduce	VERB
easat-2103	133	15	procedural	procedural	ADJ
easat-2103	133	16	bottlenecks	bottleneck	NOUN
easat-2103	133	17	and	and	CCONJ
easat-2103	133	18	improve	improve	VERB
easat-2103	133	19	the	the	DET
easat-2103	133	20	accuracy	accuracy	NOUN
easat-2103	133	21	of	of	ADP
easat-2103	133	22	document	document	NOUN
easat-2103	133	23	submissions	submission	NOUN
easat-2103	133	24	by	by	ADP
easat-2103	133	25	providing	provide	VERB
easat-2103	133	26	real	real	ADJ
easat-2103	133	27	-	-	PUNCT
easat-2103	133	28	time	time	NOUN
easat-2103	133	29	feedback	feedback	NOUN
easat-2103	133	30	to	to	ADP
easat-2103	133	31	participants	participant	NOUN
easat-2103	133	32	.	.	PUNCT
easat-2103	134	1	additionally	additionally	ADV
easat-2103	134	2	,	,	PUNCT
easat-2103	134	3	enhancing	enhance	VERB
easat-2103	134	4	customer	customer	NOUN
easat-2103	134	5	service	service	NOUN
easat-2103	134	6	responsiveness	responsiveness	NOUN
easat-2103	134	7	through	through	ADP
easat-2103	134	8	better	well	ADJ
easat-2103	134	9	training	training	NOUN
easat-2103	134	10	and	and	CCONJ
easat-2103	134	11	faster	fast	ADJ
easat-2103	134	12	communication	communication	NOUN
easat-2103	134	13	channels	channel	NOUN
easat-2103	134	14	could	could	AUX
easat-2103	134	15	help	help	VERB
easat-2103	134	16	resolve	resolve	VERB
easat-2103	134	17	issues	issue	NOUN
easat-2103	134	18	more	more	ADV
easat-2103	134	19	efficiently	efficiently	ADV
easat-2103	134	20	.	.	PUNCT
easat-2103	135	1	[	[	X
easat-2103	135	2	41	41	NUM
easat-2103	135	3	]	]	PUNCT
easat-2103	135	4	highlight	highlight	VERB
easat-2103	135	5	that	that	SCONJ
easat-2103	135	6	a	a	DET
easat-2103	135	7	customer	customer	NOUN
easat-2103	135	8	-	-	PUNCT
easat-2103	135	9	centric	centric	NOUN
easat-2103	135	10	approach	approach	NOUN
easat-2103	135	11	to	to	ADP
easat-2103	135	12	public	public	ADJ
easat-2103	135	13	services	service	NOUN
easat-2103	135	14	,	,	PUNCT
easat-2103	135	15	supported	support	VERB
easat-2103	135	16	by	by	ADP
easat-2103	135	17	clear	clear	ADJ
easat-2103	135	18	communication	communication	NOUN
easat-2103	135	19	and	and	CCONJ
easat-2103	135	20	transparent	transparent	ADJ
easat-2103	135	21	procedures	procedure	NOUN
easat-2103	135	22	,	,	PUNCT
easat-2103	135	23	can	can	AUX
easat-2103	135	24	significantly	significantly	ADV
easat-2103	135	25	improve	improve	VERB
easat-2103	135	26	user	user	NOUN
easat-2103	135	27	experience	experience	NOUN
easat-2103	135	28	and	and	CCONJ
easat-2103	135	29	satisfaction	satisfaction	NOUN
easat-2103	135	30	.	.	PUNCT
easat-2103	136	1	by	by	ADP
easat-2103	136	2	addressing	address	VERB
easat-2103	136	3	these	these	DET
easat-2103	136	4	administrative	administrative	ADJ
easat-2103	136	5	issues	issue	NOUN
easat-2103	136	6	,	,	PUNCT
easat-2103	136	7	the	the	DET
easat-2103	136	8	bpjs	bpjs	NOUN
easat-2103	136	9	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	136	10	could	could	AUX
easat-2103	136	11	enhance	enhance	VERB
easat-2103	136	12	the	the	DET
easat-2103	136	13	overall	overall	ADJ
easat-2103	136	14	effectiveness	effectiveness	NOUN
easat-2103	136	15	of	of	ADP
easat-2103	136	16	its	its	PRON
easat-2103	136	17	processes	process	NOUN
easat-2103	136	18	,	,	PUNCT
easat-2103	136	19	ensuring	ensure	VERB
easat-2103	136	20	smoother	smooth	ADJ
easat-2103	136	21	interactions	interaction	NOUN
easat-2103	136	22	and	and	CCONJ
easat-2103	136	23	more	more	ADV
easat-2103	136	24	positive	positive	ADJ
easat-2103	136	25	experiences	experience	NOUN
easat-2103	136	26	for	for	ADP
easat-2103	136	27	participants	participant	NOUN
easat-2103	136	28	.	.	PUNCT
easat-2103	137	1	these	these	DET
easat-2103	137	2	improvements	improvement	NOUN
easat-2103	137	3	would	would	AUX
easat-2103	137	4	align	align	VERB
easat-2103	137	5	with	with	ADP
easat-2103	137	6	global	global	ADJ
easat-2103	137	7	trends	trend	NOUN
easat-2103	137	8	in	in	ADP
easat-2103	137	9	public	public	ADJ
easat-2103	137	10	administration	administration	NOUN
easat-2103	137	11	that	that	PRON
easat-2103	137	12	emphasize	emphasize	VERB
easat-2103	137	13	transparency	transparency	NOUN
easat-2103	137	14	,	,	PUNCT
easat-2103	137	15	efficiency	efficiency	NOUN
easat-2103	137	16	,	,	PUNCT
easat-2103	137	17	and	and	CCONJ
easat-2103	137	18	customer	customer	NOUN
easat-2103	137	19	satisfaction	satisfaction	NOUN
easat-2103	137	20	.	.	PUNCT
easat-2103	138	1	3.3	3.3	NUM
easat-2103	138	2	.	.	PUNCT
easat-2103	139	1	complaint	complaint	NOUN
easat-2103	139	2	handling	handling	NOUN
easat-2103	139	3	regarding	regard	VERB
easat-2103	139	4	complaint	complaint	NOUN
easat-2103	139	5	handling	handling	NOUN
easat-2103	139	6	,	,	PUNCT
easat-2103	139	7	most	most	ADJ
easat-2103	139	8	informants	informant	NOUN
easat-2103	139	9	expressed	express	VERB
easat-2103	139	10	satisfaction	satisfaction	NOUN
easat-2103	139	11	with	with	ADP
easat-2103	139	12	the	the	DET
easat-2103	139	13	response	response	NOUN
easat-2103	139	14	from	from	ADP
easat-2103	139	15	the	the	DET
easat-2103	139	16	bpjs	bpjs	NOUN
easat-2103	139	17	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	139	18	customer	customer	NOUN
easat-2103	139	19	service	service	NOUN
easat-2103	139	20	team	team	NOUN
easat-2103	139	21	.	.	PUNCT
easat-2103	140	1	they	they	PRON
easat-2103	140	2	noted	note	VERB
easat-2103	140	3	that	that	SCONJ
easat-2103	140	4	the	the	DET
easat-2103	140	5	team	team	NOUN
easat-2103	140	6	was	be	AUX
easat-2103	140	7	generally	generally	ADV
easat-2103	140	8	responsive	responsive	ADJ
easat-2103	140	9	and	and	CCONJ
easat-2103	140	10	provided	provide	VERB
easat-2103	140	11	appropriate	appropriate	ADJ
easat-2103	140	12	solutions	solution	NOUN
easat-2103	140	13	to	to	ADP
easat-2103	140	14	the	the	DET
easat-2103	140	15	problems	problem	NOUN
easat-2103	140	16	encountered	encounter	VERB
easat-2103	140	17	.	.	PUNCT
easat-2103	141	1	however	however	ADV
easat-2103	141	2	,	,	PUNCT
easat-2103	141	3	there	there	PRON
easat-2103	141	4	were	be	VERB
easat-2103	141	5	concerns	concern	NOUN
easat-2103	141	6	about	about	ADP
easat-2103	141	7	the	the	DET
easat-2103	141	8	length	length	NOUN
easat-2103	141	9	of	of	ADP
easat-2103	141	10	time	time	NOUN
easat-2103	141	11	it	it	PRON
easat-2103	141	12	took	take	VERB
easat-2103	141	13	to	to	PART
easat-2103	141	14	resolve	resolve	VERB
easat-2103	141	15	complaints	complaint	NOUN
easat-2103	141	16	,	,	PUNCT
easat-2103	141	17	with	with	ADP
easat-2103	141	18	some	some	DET
easat-2103	141	19	participants	participant	NOUN
easat-2103	141	20	feeling	feel	VERB
easat-2103	141	21	that	that	SCONJ
easat-2103	141	22	while	while	SCONJ
easat-2103	141	23	their	their	PRON
easat-2103	141	24	issues	issue	NOUN
easat-2103	141	25	were	be	AUX
easat-2103	141	26	eventually	eventually	ADV
easat-2103	141	27	resolved	resolve	VERB
easat-2103	141	28	fairly	fairly	ADV
easat-2103	141	29	,	,	PUNCT
easat-2103	141	30	the	the	DET
easat-2103	141	31	process	process	NOUN
easat-2103	141	32	could	could	AUX
easat-2103	141	33	be	be	AUX
easat-2103	141	34	slow	slow	ADJ
easat-2103	141	35	and	and	CCONJ
easat-2103	141	36	sometimes	sometimes	ADV
easat-2103	141	37	frustrating	frustrating	ADJ
easat-2103	141	38	.	.	PUNCT
easat-2103	142	1	as	as	SCONJ
easat-2103	142	2	one	one	NUM
easat-2103	142	3	informant	informant	NOUN
easat-2103	142	4	remarked	remark	VERB
easat-2103	142	5	,	,	PUNCT
easat-2103	142	6	"	"	PUNCT
easat-2103	142	7	i	i	PRON
easat-2103	142	8	feel	feel	VERB
easat-2103	142	9	my	my	PRON
easat-2103	142	10	problem	problem	NOUN
easat-2103	142	11	is	be	AUX
easat-2103	142	12	resolved	resolve	VERB
easat-2103	142	13	fairly	fairly	ADV
easat-2103	142	14	,	,	PUNCT
easat-2103	142	15	but	but	CCONJ
easat-2103	142	16	not	not	PART
easat-2103	142	17	always	always	ADV
easat-2103	142	18	quickly	quickly	ADV
easat-2103	142	19	,	,	PUNCT
easat-2103	142	20	which	which	PRON
easat-2103	142	21	is	be	AUX
easat-2103	142	22	sometimes	sometimes	ADV
easat-2103	142	23	frustrating	frustrating	ADJ
easat-2103	142	24	"	"	PUNCT
easat-2103	142	25	(	(	PUNCT
easat-2103	142	26	at	at	ADP
easat-2103	142	27	,	,	PUNCT
easat-2103	142	28	28	28	NUM
easat-2103	142	29	)	)	PUNCT
easat-2103	142	30	.	.	PUNCT
easat-2103	143	1	this	this	PRON
easat-2103	143	2	aligns	align	VERB
easat-2103	143	3	with	with	ADP
easat-2103	143	4	previous	previous	ADJ
easat-2103	143	5	research	research	NOUN
easat-2103	143	6	on	on	ADP
easat-2103	143	7	complaint	complaint	NOUN
easat-2103	143	8	handling	handling	NOUN
easat-2103	143	9	in	in	ADP
easat-2103	143	10	public	public	ADJ
easat-2103	143	11	services	service	NOUN
easat-2103	143	12	,	,	PUNCT
easat-2103	143	13	particularly	particularly	ADV
easat-2103	143	14	in	in	ADP
easat-2103	143	15	terms	term	NOUN
easat-2103	143	16	of	of	ADP
easat-2103	143	17	customer	customer	NOUN
easat-2103	143	18	satisfaction	satisfaction	NOUN
easat-2103	143	19	and	and	CCONJ
easat-2103	143	20	responsiveness	responsiveness	NOUN
easat-2103	143	21	.	.	PUNCT
easat-2103	144	1	according	accord	VERB
easat-2103	144	2	to	to	ADP
easat-2103	144	3	[	[	PUNCT
easat-2103	144	4	42],effective	42],effective	NUM
easat-2103	144	5	complaint	complaint	NOUN
easat-2103	144	6	handling	handling	NOUN
easat-2103	144	7	is	be	AUX
easat-2103	144	8	one	one	NUM
easat-2103	144	9	of	of	ADP
easat-2103	144	10	the	the	DET
easat-2103	144	11	key	key	ADJ
easat-2103	144	12	factors	factor	NOUN
easat-2103	144	13	influencing	influence	VERB
easat-2103	144	14	customer	customer	NOUN
easat-2103	144	15	satisfaction	satisfaction	NOUN
easat-2103	144	16	,	,	PUNCT
easat-2103	144	17	especially	especially	ADV
easat-2103	144	18	when	when	SCONJ
easat-2103	144	19	customers	customer	NOUN
easat-2103	144	20	feel	feel	VERB
easat-2103	144	21	that	that	SCONJ
easat-2103	144	22	their	their	PRON
easat-2103	144	23	concerns	concern	NOUN
easat-2103	144	24	are	be	AUX
easat-2103	144	25	heard	hear	VERB
easat-2103	144	26	and	and	CCONJ
easat-2103	144	27	addressed	address	VERB
easat-2103	144	28	appropriately	appropriately	ADV
easat-2103	144	29	.	.	PUNCT
easat-2103	145	1	the	the	DET
easat-2103	145	2	informants	informant	NOUN
easat-2103	145	3	’	'	PUNCT
easat-2103	145	4	generally	generally	ADV
easat-2103	145	5	positive	positive	ADJ
easat-2103	145	6	feedback	feedback	NOUN
easat-2103	145	7	on	on	ADP
easat-2103	145	8	the	the	DET
easat-2103	145	9	responsiveness	responsiveness	NOUN
easat-2103	145	10	of	of	ADP
easat-2103	145	11	bpjs	bpjs	NOUN
easat-2103	145	12	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	145	13	’s	’s	PART
easat-2103	145	14	customer	customer	NOUN
easat-2103	145	15	service	service	NOUN
easat-2103	145	16	suggests	suggest	VERB
easat-2103	145	17	that	that	SCONJ
easat-2103	145	18	the	the	DET
easat-2103	145	19	organization	organization	NOUN
easat-2103	145	20	has	have	AUX
easat-2103	145	21	adopted	adopt	VERB
easat-2103	145	22	a	a	DET
easat-2103	145	23	customer	customer	NOUN
easat-2103	145	24	-	-	PUNCT
easat-2103	145	25	centric	centric	NOUN
easat-2103	145	26	approach	approach	NOUN
easat-2103	145	27	,	,	PUNCT
easat-2103	145	28	which	which	PRON
easat-2103	145	29	is	be	AUX
easat-2103	145	30	consistent	consistent	ADJ
easat-2103	145	31	with	with	ADP
easat-2103	145	32	best	good	ADJ
easat-2103	145	33	practices	practice	NOUN
easat-2103	145	34	in	in	ADP
easat-2103	145	35	public	public	ADJ
easat-2103	145	36	service	service	NOUN
easat-2103	145	37	management	management	NOUN
easat-2103	145	38	as	as	SCONJ
easat-2103	145	39	outlined	outline	VERB
easat-2103	145	40	[	[	X
easat-2103	145	41	43	43	NUM
easat-2103	145	42	]	]	PUNCT
easat-2103	145	43	.	.	PUNCT
easat-2103	146	1	he	he	PRON
easat-2103	146	2	emphasizes	emphasize	VERB
easat-2103	146	3	that	that	DET
easat-2103	146	4	responsiveness	responsiveness	NOUN
easat-2103	146	5	and	and	CCONJ
easat-2103	146	6	fairness	fairness	NOUN
easat-2103	146	7	in	in	ADP
easat-2103	146	8	problem	problem	NOUN
easat-2103	146	9	resolution	resolution	NOUN
easat-2103	146	10	are	be	AUX
easat-2103	146	11	critical	critical	ADJ
easat-2103	146	12	in	in	ADP
easat-2103	146	13	maintaining	maintain	VERB
easat-2103	146	14	trust	trust	NOUN
easat-2103	146	15	and	and	CCONJ
easat-2103	146	16	satisfaction	satisfaction	NOUN
easat-2103	146	17	.	.	PUNCT
easat-2103	147	1	however	however	ADV
easat-2103	147	2	,	,	PUNCT
easat-2103	147	3	the	the	DET
easat-2103	147	4	complaints	complaint	NOUN
easat-2103	147	5	regarding	regard	VERB
easat-2103	147	6	delays	delay	NOUN
easat-2103	147	7	in	in	ADP
easat-2103	147	8	resolution	resolution	NOUN
easat-2103	147	9	reflect	reflect	VERB
easat-2103	147	10	a	a	DET
easat-2103	147	11	common	common	ADJ
easat-2103	147	12	issue	issue	NOUN
easat-2103	147	13	in	in	ADP
easat-2103	147	14	public	public	ADJ
easat-2103	147	15	sector	sector	NOUN
easat-2103	147	16	organizations	organization	NOUN
easat-2103	147	17	,	,	PUNCT
easat-2103	147	18	where	where	SCONJ
easat-2103	147	19	bureaucratic	bureaucratic	ADJ
easat-2103	147	20	procedures	procedure	NOUN
easat-2103	147	21	can	can	AUX
easat-2103	147	22	slow	slow	VERB
easat-2103	147	23	down	down	ADP
easat-2103	147	24	service	service	NOUN
easat-2103	147	25	delivery	delivery	NOUN
easat-2103	147	26	.	.	PUNCT
easat-2103	148	1	[	[	X
easat-2103	148	2	44	44	NUM
easat-2103	148	3	]	]	PUNCT
easat-2103	148	4	points	point	VERB
easat-2103	148	5	out	out	ADP
easat-2103	148	6	that	that	SCONJ
easat-2103	148	7	while	while	SCONJ
easat-2103	148	8	responsiveness	responsiveness	NOUN
easat-2103	148	9	is	be	AUX
easat-2103	148	10	important	important	ADJ
easat-2103	148	11	,	,	PUNCT
easat-2103	148	12	the	the	DET
easat-2103	148	13	speed	speed	NOUN
easat-2103	148	14	of	of	ADP
easat-2103	148	15	resolution	resolution	NOUN
easat-2103	148	16	is	be	AUX
easat-2103	148	17	equally	equally	ADV
easat-2103	148	18	critical	critical	ADJ
easat-2103	148	19	in	in	ADP
easat-2103	148	20	ensuring	ensure	VERB
easat-2103	148	21	customer	customer	NOUN
easat-2103	148	22	satisfaction	satisfaction	NOUN
easat-2103	148	23	.	.	PUNCT
easat-2103	149	1	prolonged	prolong	VERB
easat-2103	149	2	resolution	resolution	NOUN
easat-2103	149	3	times	time	NOUN
easat-2103	149	4	,	,	PUNCT
easat-2103	149	5	even	even	ADV
easat-2103	149	6	when	when	SCONJ
easat-2103	149	7	outcomes	outcome	NOUN
easat-2103	149	8	are	be	AUX
easat-2103	149	9	fair	fair	ADJ
easat-2103	149	10	,	,	PUNCT
easat-2103	149	11	can	can	AUX
easat-2103	149	12	lead	lead	VERB
easat-2103	149	13	to	to	ADP
easat-2103	149	14	frustration	frustration	NOUN
easat-2103	149	15	and	and	CCONJ
easat-2103	149	16	reduce	reduce	VERB
easat-2103	149	17	overall	overall	ADJ
easat-2103	149	18	satisfaction	satisfaction	NOUN
easat-2103	149	19	with	with	ADP
easat-2103	149	20	the	the	DET
easat-2103	149	21	service	service	NOUN
easat-2103	149	22	.	.	PUNCT
easat-2103	150	1	this	this	PRON
easat-2103	150	2	is	be	AUX
easat-2103	150	3	echoed	echo	VERB
easat-2103	150	4	by	by	ADP
easat-2103	150	5	[	[	X
easat-2103	150	6	45	45	NUM
easat-2103	150	7	]	]	PUNCT
easat-2103	150	8	,	,	PUNCT
easat-2103	150	9	who	who	PRON
easat-2103	150	10	found	find	VERB
easat-2103	150	11	that	that	SCONJ
easat-2103	150	12	slow	slow	ADJ
easat-2103	150	13	complaint	complaint	NOUN
easat-2103	150	14	resolution	resolution	NOUN
easat-2103	150	15	can	can	AUX
easat-2103	150	16	significantly	significantly	ADV
easat-2103	150	17	diminish	diminish	VERB
easat-2103	150	18	perceptions	perception	NOUN
easat-2103	150	19	of	of	ADP
easat-2103	150	20	service	service	NOUN
easat-2103	150	21	quality	quality	NOUN
easat-2103	150	22	,	,	PUNCT
easat-2103	150	23	even	even	ADV
easat-2103	150	24	if	if	SCONJ
easat-2103	150	25	the	the	DET
easat-2103	150	26	outcome	outcome	NOUN
easat-2103	150	27	is	be	AUX
easat-2103	150	28	positive	positive	ADJ
easat-2103	150	29	.	.	PUNCT
easat-2103	151	1	moreover	moreover	ADV
easat-2103	151	2	,	,	PUNCT
easat-2103	151	3	the	the	DET
easat-2103	151	4	finding	finding	NOUN
easat-2103	151	5	that	that	SCONJ
easat-2103	151	6	informants	informant	NOUN
easat-2103	151	7	felt	feel	VERB
easat-2103	151	8	their	their	PRON
easat-2103	151	9	problems	problem	NOUN
easat-2103	151	10	were	be	AUX
easat-2103	151	11	resolved	resolve	VERB
easat-2103	151	12	fairly	fairly	ADV
easat-2103	151	13	but	but	CCONJ
easat-2103	151	14	not	not	PART
easat-2103	151	15	quickly	quickly	ADV
easat-2103	151	16	suggests	suggest	VERB
easat-2103	151	17	that	that	SCONJ
easat-2103	151	18	the	the	DET
easat-2103	151	19	bpjs	bpjs	NOUN
easat-2103	151	20	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	151	21	’s	’s	PART
easat-2103	151	22	complaint	complaint	NOUN
easat-2103	151	23	handling	handling	NOUN
easat-2103	151	24	system	system	NOUN
easat-2103	151	25	could	could	AUX
easat-2103	151	26	benefit	benefit	VERB
easat-2103	151	27	from	from	ADP
easat-2103	151	28	procedural	procedural	ADJ
easat-2103	151	29	improvements	improvement	NOUN
easat-2103	151	30	to	to	PART
easat-2103	151	31	enhance	enhance	VERB
easat-2103	151	32	efficiency	efficiency	NOUN
easat-2103	151	33	.	.	PUNCT
easat-2103	152	1	research	research	NOUN
easat-2103	152	2	by	by	ADP
easat-2103	152	3	[	[	X
easat-2103	152	4	46	46	NUM
easat-2103	152	5	]	]	PUNCT
easat-2103	152	6	suggests	suggest	VERB
easat-2103	152	7	that	that	SCONJ
easat-2103	152	8	organizations	organization	NOUN
easat-2103	152	9	should	should	AUX
easat-2103	152	10	not	not	PART
easat-2103	152	11	only	only	ADV
easat-2103	152	12	focus	focus	VERB
easat-2103	152	13	on	on	ADP
easat-2103	152	14	fairness	fairness	NOUN
easat-2103	152	15	in	in	ADP
easat-2103	152	16	resolution	resolution	NOUN
easat-2103	152	17	but	but	CCONJ
easat-2103	152	18	also	also	ADV
easat-2103	152	19	strive	strive	VERB
easat-2103	152	20	to	to	PART
easat-2103	152	21	minimize	minimize	VERB
easat-2103	152	22	the	the	DET
easat-2103	152	23	time	time	NOUN
easat-2103	152	24	it	it	PRON
easat-2103	152	25	takes	take	VERB
easat-2103	152	26	to	to	PART
easat-2103	152	27	resolve	resolve	VERB
easat-2103	152	28	issues	issue	NOUN
easat-2103	152	29	to	to	PART
easat-2103	152	30	improve	improve	VERB
easat-2103	152	31	overall	overall	ADJ
easat-2103	152	32	customer	customer	NOUN
easat-2103	152	33	experience	experience	NOUN
easat-2103	152	34	.	.	PUNCT
easat-2103	153	1	long	long	ADJ
easat-2103	153	2	response	response	NOUN
easat-2103	153	3	times	time	NOUN
easat-2103	153	4	may	may	AUX
easat-2103	153	5	reflect	reflect	VERB
easat-2103	153	6	underlying	underlying	ADJ
easat-2103	153	7	inefficiencies	inefficiency	NOUN
easat-2103	153	8	in	in	ADP
easat-2103	153	9	the	the	DET
easat-2103	153	10	system	system	NOUN
easat-2103	153	11	,	,	PUNCT
easat-2103	153	12	such	such	ADJ
easat-2103	153	13	as	as	ADP
easat-2103	153	14	poor	poor	ADJ
easat-2103	153	15	coordination	coordination	NOUN
easat-2103	153	16	between	between	ADP
easat-2103	153	17	departments	department	NOUN
easat-2103	153	18	or	or	CCONJ
easat-2103	153	19	a	a	DET
easat-2103	153	20	lack	lack	NOUN
easat-2103	153	21	of	of	ADP
easat-2103	153	22	sufficient	sufficient	ADJ
easat-2103	153	23	resources	resource	NOUN
easat-2103	153	24	to	to	PART
easat-2103	153	25	handle	handle	VERB
easat-2103	153	26	the	the	DET
easat-2103	153	27	volume	volume	NOUN
easat-2103	153	28	of	of	ADP
easat-2103	153	29	complaints	complaint	NOUN
easat-2103	153	30	efficiently	efficiently	ADV
easat-2103	153	31	.	.	PUNCT
easat-2103	154	1	[	[	X
easat-2103	154	2	47	47	NUM
easat-2103	154	3	]	]	PUNCT
easat-2103	154	4	emphasizes	emphasize	VERB
easat-2103	154	5	that	that	SCONJ
easat-2103	154	6	reducing	reduce	VERB
easat-2103	154	7	procedural	procedural	ADJ
easat-2103	154	8	delays	delay	NOUN
easat-2103	154	9	and	and	CCONJ
easat-2103	154	10	ensuring	ensure	VERB
easat-2103	154	11	prompt	prompt	ADJ
easat-2103	154	12	responses	response	NOUN
easat-2103	154	13	can	can	AUX
easat-2103	154	14	lead	lead	VERB
easat-2103	154	15	to	to	ADP
easat-2103	154	16	higher	high	ADJ
easat-2103	154	17	levels	level	NOUN
easat-2103	154	18	of	of	ADP
easat-2103	154	19	customer	customer	NOUN
easat-2103	154	20	satisfaction	satisfaction	NOUN
easat-2103	154	21	,	,	PUNCT
easat-2103	154	22	particularly	particularly	ADV
easat-2103	154	23	in	in	ADP
easat-2103	154	24	public	public	ADJ
easat-2103	154	25	service	service	NOUN
easat-2103	154	26	sectors	sector	NOUN
easat-2103	154	27	where	where	SCONJ
easat-2103	154	28	participants	participant	NOUN
easat-2103	154	29	often	often	ADV
easat-2103	154	30	rely	rely	VERB
easat-2103	154	31	on	on	ADP
easat-2103	154	32	timely	timely	ADJ
easat-2103	154	33	support	support	NOUN
easat-2103	154	34	for	for	ADP
easat-2103	154	35	resolving	resolve	VERB
easat-2103	154	36	critical	critical	ADJ
easat-2103	154	37	issues	issue	NOUN
easat-2103	154	38	.	.	PUNCT
easat-2103	155	1	to	to	PART
easat-2103	155	2	address	address	VERB
easat-2103	155	3	these	these	DET
easat-2103	155	4	concerns	concern	NOUN
easat-2103	155	5	,	,	PUNCT
easat-2103	155	6	bpjs	bpjs	NOUN
easat-2103	155	7	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	155	8	could	could	AUX
easat-2103	155	9	consider	consider	VERB
easat-2103	155	10	streamlining	streamline	VERB
easat-2103	155	11	its	its	PRON
easat-2103	155	12	complaint	complaint	NOUN
easat-2103	155	13	resolution	resolution	NOUN
easat-2103	155	14	process	process	NOUN
easat-2103	155	15	,	,	PUNCT
easat-2103	155	16	perhaps	perhaps	ADV
easat-2103	155	17	by	by	ADP
easat-2103	155	18	implementing	implement	VERB
easat-2103	155	19	more	more	ADJ
easat-2103	155	20	automated	automate	VERB
easat-2103	155	21	systems	system	NOUN
easat-2103	155	22	for	for	ADP
easat-2103	155	23	tracking	tracking	NOUN
easat-2103	155	24	and	and	CCONJ
easat-2103	155	25	resolving	resolve	VERB
easat-2103	155	26	complaints	complaint	NOUN
easat-2103	155	27	,	,	PUNCT
easat-2103	155	28	as	as	SCONJ
easat-2103	155	29	suggested	suggest	VERB
easat-2103	155	30	by	by	ADP
easat-2103	155	31	[	[	PUNCT
easat-2103	155	32	48	48	NUM
easat-2103	155	33	]	]	PUNCT
easat-2103	155	34	.	.	PUNCT
easat-2103	156	1	such	such	ADJ
easat-2103	156	2	systems	system	NOUN
easat-2103	156	3	could	could	AUX
easat-2103	156	4	help	help	VERB
easat-2103	156	5	reduce	reduce	VERB
easat-2103	156	6	bottlenecks	bottleneck	NOUN
easat-2103	156	7	and	and	CCONJ
easat-2103	156	8	ensure	ensure	VERB
easat-2103	156	9	that	that	SCONJ
easat-2103	156	10	complaints	complaint	NOUN
easat-2103	156	11	are	be	AUX
easat-2103	156	12	handled	handle	VERB
easat-2103	156	13	more	more	ADV
easat-2103	156	14	quickly	quickly	ADV
easat-2103	156	15	while	while	SCONJ
easat-2103	156	16	maintaining	maintain	VERB
easat-2103	156	17	the	the	DET
easat-2103	156	18	level	level	NOUN
easat-2103	156	19	of	of	ADP
easat-2103	156	20	fairness	fairness	NOUN
easat-2103	156	21	that	that	SCONJ
easat-2103	156	22	participants	participant	NOUN
easat-2103	156	23	appreciate	appreciate	VERB
easat-2103	156	24	.	.	PUNCT
easat-2103	157	1	furthermore	furthermore	ADV
easat-2103	157	2	,	,	PUNCT
easat-2103	157	3	training	train	VERB
easat-2103	157	4	customer	customer	NOUN
easat-2103	157	5	service	service	NOUN
easat-2103	157	6	staff	staff	NOUN
easat-2103	157	7	to	to	PART
easat-2103	157	8	prioritize	prioritize	VERB
easat-2103	157	9	not	not	PART
easat-2103	157	10	only	only	ADV
easat-2103	157	11	the	the	DET
easat-2103	157	12	quality	quality	NOUN
easat-2103	157	13	of	of	ADP
easat-2103	157	14	their	their	PRON
easat-2103	157	15	solutions	solution	NOUN
easat-2103	157	16	but	but	CCONJ
easat-2103	157	17	also	also	ADV
easat-2103	157	18	the	the	DET
easat-2103	157	19	speed	speed	NOUN
easat-2103	157	20	of	of	ADP
easat-2103	157	21	their	their	PRON
easat-2103	157	22	responses	response	NOUN
easat-2103	157	23	could	could	AUX
easat-2103	157	24	help	help	VERB
easat-2103	157	25	balance	balance	VERB
easat-2103	157	26	both	both	DET
easat-2103	157	27	aspects	aspect	NOUN
easat-2103	157	28	of	of	ADP
easat-2103	157	29	complaint	complaint	NOUN
easat-2103	157	30	handling	handling	NOUN
easat-2103	157	31	.	.	PUNCT
easat-2103	158	1	[	[	X
easat-2103	158	2	49	49	NUM
easat-2103	158	3	]	]	PUNCT
easat-2103	158	4	notes	note	VERB
easat-2103	158	5	that	that	SCONJ
easat-2103	158	6	balancing	balance	VERB
easat-2103	158	7	speed	speed	NOUN
easat-2103	158	8	and	and	CCONJ
easat-2103	158	9	quality	quality	NOUN
easat-2103	158	10	in	in	ADP
easat-2103	158	11	service	service	NOUN
easat-2103	158	12	recovery	recovery	NOUN
easat-2103	158	13	is	be	AUX
easat-2103	158	14	key	key	ADJ
easat-2103	158	15	to	to	ADP
easat-2103	158	16	improving	improve	VERB
easat-2103	158	17	overall	overall	ADJ
easat-2103	158	18	satisfaction	satisfaction	NOUN
easat-2103	158	19	in	in	ADP
easat-2103	158	20	public	public	ADJ
easat-2103	158	21	472	472	NUM
easat-2103	158	22	edelweiss	edelweiss	PROPN
easat-2103	158	23	applied	apply	VERB
easat-2103	158	24	science	science	NOUN
easat-2103	158	25	and	and	CCONJ
easat-2103	158	26	technology	technology	NOUN
easat-2103	158	27	issn	issn	PROPN
easat-2103	158	28	:	:	PUNCT
easat-2103	158	29	2576	2576	NUM
easat-2103	158	30	-	-	SYM
easat-2103	158	31	8484	8484	NUM
easat-2103	158	32	vol	vol	NOUN
easat-2103	158	33	.	.	PROPN
easat-2103	158	34	8	8	NUM
easat-2103	158	35	,	,	PUNCT
easat-2103	158	36	no	no	INTJ
easat-2103	158	37	.	.	NOUN
easat-2103	159	1	6	6	NUM
easat-2103	159	2	:	:	SYM
easat-2103	159	3	466	466	NUM
easat-2103	159	4	-	-	SYM
easat-2103	159	5	476	476	NUM
easat-2103	159	6	,	,	PUNCT
easat-2103	159	7	2024	2024	NUM
easat-2103	159	8	doi	doi	NOUN
easat-2103	159	9	:	:	PUNCT
easat-2103	159	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	159	11	©	©	NOUN
easat-2103	159	12	2024	2024	NUM
easat-2103	159	13	by	by	ADP
easat-2103	159	14	the	the	DET
easat-2103	159	15	authors	author	NOUN
easat-2103	159	16	;	;	PUNCT
easat-2103	159	17	licensee	licensee	PROPN
easat-2103	159	18	learning	learn	VERB
easat-2103	159	19	gate	gate	PROPN
easat-2103	159	20	services	service	NOUN
easat-2103	159	21	,	,	PUNCT
easat-2103	159	22	especially	especially	ADV
easat-2103	159	23	when	when	SCONJ
easat-2103	159	24	dealing	deal	VERB
easat-2103	159	25	with	with	ADP
easat-2103	159	26	complex	complex	ADJ
easat-2103	159	27	complaints	complaint	NOUN
easat-2103	159	28	.	.	PUNCT
easat-2103	160	1	in	in	ADP
easat-2103	160	2	summary	summary	NOUN
easat-2103	160	3	,	,	PUNCT
easat-2103	160	4	while	while	SCONJ
easat-2103	160	5	bpjs	bpjs	NOUN
easat-2103	160	6	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	160	7	’s	’s	PART
easat-2103	160	8	complaint	complaint	NOUN
easat-2103	160	9	handling	handling	NOUN
easat-2103	160	10	system	system	NOUN
easat-2103	160	11	is	be	AUX
easat-2103	160	12	generally	generally	ADV
easat-2103	160	13	seen	see	VERB
easat-2103	160	14	as	as	ADP
easat-2103	160	15	fair	fair	ADJ
easat-2103	160	16	and	and	CCONJ
easat-2103	160	17	responsive	responsive	ADJ
easat-2103	160	18	,	,	PUNCT
easat-2103	160	19	there	there	PRON
easat-2103	160	20	is	be	VERB
easat-2103	160	21	room	room	NOUN
easat-2103	160	22	for	for	ADP
easat-2103	160	23	improvement	improvement	NOUN
easat-2103	160	24	in	in	ADP
easat-2103	160	25	terms	term	NOUN
easat-2103	160	26	of	of	ADP
easat-2103	160	27	reducing	reduce	VERB
easat-2103	160	28	the	the	DET
easat-2103	160	29	time	time	NOUN
easat-2103	160	30	it	it	PRON
easat-2103	160	31	takes	take	VERB
easat-2103	160	32	to	to	PART
easat-2103	160	33	resolve	resolve	VERB
easat-2103	160	34	issues	issue	NOUN
easat-2103	160	35	.	.	PUNCT
easat-2103	161	1	by	by	ADP
easat-2103	161	2	addressing	address	VERB
easat-2103	161	3	these	these	DET
easat-2103	161	4	delays	delay	NOUN
easat-2103	161	5	,	,	PUNCT
easat-2103	161	6	the	the	DET
easat-2103	161	7	organization	organization	NOUN
easat-2103	161	8	could	could	AUX
easat-2103	161	9	enhance	enhance	VERB
easat-2103	161	10	overall	overall	ADJ
easat-2103	161	11	customer	customer	NOUN
easat-2103	161	12	satisfaction	satisfaction	NOUN
easat-2103	161	13	,	,	PUNCT
easat-2103	161	14	aligning	align	VERB
easat-2103	161	15	with	with	ADP
easat-2103	161	16	best	good	ADJ
easat-2103	161	17	practices	practice	NOUN
easat-2103	161	18	in	in	ADP
easat-2103	161	19	public	public	ADJ
easat-2103	161	20	sector	sector	NOUN
easat-2103	161	21	complaint	complaint	NOUN
easat-2103	161	22	handling	handle	VERB
easat-2103	161	23	and	and	CCONJ
easat-2103	161	24	improving	improve	VERB
easat-2103	161	25	trust	trust	NOUN
easat-2103	161	26	in	in	ADP
easat-2103	161	27	its	its	PRON
easat-2103	161	28	services	service	NOUN
easat-2103	161	29	.	.	PUNCT
easat-2103	162	1	3.4	3.4	NUM
easat-2103	162	2	.	.	PUNCT
easat-2103	162	3	general	general	ADJ
easat-2103	162	4	satisfaction	satisfaction	NOUN
easat-2103	162	5	overall	overall	ADV
easat-2103	162	6	,	,	PUNCT
easat-2103	162	7	the	the	DET
easat-2103	162	8	level	level	NOUN
easat-2103	162	9	of	of	ADP
easat-2103	162	10	satisfaction	satisfaction	NOUN
easat-2103	162	11	with	with	ADP
easat-2103	162	12	bpjs	bpjs	NOUN
easat-2103	162	13	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	162	14	services	service	NOUN
easat-2103	162	15	was	be	AUX
easat-2103	162	16	considered	consider	VERB
easat-2103	162	17	quite	quite	ADV
easat-2103	162	18	good	good	ADJ
easat-2103	162	19	by	by	ADP
easat-2103	162	20	informants	informant	NOUN
easat-2103	162	21	.	.	PUNCT
easat-2103	163	1	they	they	PRON
easat-2103	163	2	appreciated	appreciate	VERB
easat-2103	163	3	the	the	DET
easat-2103	163	4	various	various	ADJ
easat-2103	163	5	useful	useful	ADJ
easat-2103	163	6	programs	program	NOUN
easat-2103	163	7	and	and	CCONJ
easat-2103	163	8	the	the	DET
easat-2103	163	9	quality	quality	NOUN
easat-2103	163	10	of	of	ADP
easat-2103	163	11	customer	customer	NOUN
easat-2103	163	12	service	service	NOUN
easat-2103	163	13	provided	provide	VERB
easat-2103	163	14	.	.	PUNCT
easat-2103	164	1	however	however	ADV
easat-2103	164	2	,	,	PUNCT
easat-2103	164	3	some	some	DET
easat-2103	164	4	areas	area	NOUN
easat-2103	164	5	still	still	ADV
easat-2103	164	6	need	need	VERB
easat-2103	164	7	improvement	improvement	NOUN
easat-2103	164	8	,	,	PUNCT
easat-2103	164	9	such	such	ADJ
easat-2103	164	10	as	as	ADP
easat-2103	164	11	transparency	transparency	NOUN
easat-2103	164	12	of	of	ADP
easat-2103	164	13	information	information	NOUN
easat-2103	164	14	and	and	CCONJ
easat-2103	164	15	the	the	DET
easat-2103	164	16	speed	speed	NOUN
easat-2103	164	17	of	of	ADP
easat-2103	164	18	administrative	administrative	ADJ
easat-2103	164	19	processes	process	NOUN
easat-2103	164	20	.	.	PUNCT
easat-2103	165	1	one	one	NUM
easat-2103	165	2	informant	informant	NOUN
easat-2103	165	3	stated	state	VERB
easat-2103	165	4	,	,	PUNCT
easat-2103	165	5	"	"	PUNCT
easat-2103	165	6	i	i	PRON
easat-2103	165	7	am	be	AUX
easat-2103	165	8	quite	quite	ADV
easat-2103	165	9	satisfied	satisfied	ADJ
easat-2103	165	10	with	with	ADP
easat-2103	165	11	the	the	DET
easat-2103	165	12	services	service	NOUN
easat-2103	165	13	provided	provide	VERB
easat-2103	165	14	,	,	PUNCT
easat-2103	165	15	but	but	CCONJ
easat-2103	165	16	there	there	PRON
easat-2103	165	17	are	be	VERB
easat-2103	165	18	some	some	DET
easat-2103	165	19	areas	area	NOUN
easat-2103	165	20	that	that	PRON
easat-2103	165	21	can	can	AUX
easat-2103	165	22	be	be	AUX
easat-2103	165	23	improved	improve	VERB
easat-2103	165	24	,	,	PUNCT
easat-2103	165	25	such	such	ADJ
easat-2103	165	26	as	as	ADP
easat-2103	165	27	transparency	transparency	NOUN
easat-2103	165	28	of	of	ADP
easat-2103	165	29	information	information	NOUN
easat-2103	165	30	and	and	CCONJ
easat-2103	165	31	speed	speed	NOUN
easat-2103	165	32	of	of	ADP
easat-2103	165	33	administrative	administrative	ADJ
easat-2103	165	34	processes	process	NOUN
easat-2103	165	35	"	"	PUNCT
easat-2103	165	36	(	(	PUNCT
easat-2103	165	37	ks	ks	NOUN
easat-2103	165	38	,	,	PUNCT
easat-2103	165	39	27	27	NUM
easat-2103	165	40	)	)	PUNCT
easat-2103	165	41	.	.	PUNCT
easat-2103	166	1	some	some	DET
easat-2103	166	2	suggestions	suggestion	NOUN
easat-2103	166	3	for	for	ADP
easat-2103	166	4	improvement	improvement	NOUN
easat-2103	166	5	submitted	submit	VERB
easat-2103	166	6	included	include	VERB
easat-2103	166	7	enhancing	enhance	VERB
easat-2103	166	8	website	website	NOUN
easat-2103	166	9	navigation	navigation	NOUN
easat-2103	166	10	,	,	PUNCT
easat-2103	166	11	increasing	increase	VERB
easat-2103	166	12	transparency	transparency	NOUN
easat-2103	166	13	in	in	ADP
easat-2103	166	14	information	information	NOUN
easat-2103	166	15	updates	update	NOUN
easat-2103	166	16	and	and	CCONJ
easat-2103	166	17	procedures	procedure	NOUN
easat-2103	166	18	,	,	PUNCT
easat-2103	166	19	and	and	CCONJ
easat-2103	166	20	expediting	expedite	VERB
easat-2103	166	21	the	the	DET
easat-2103	166	22	claims	claim	NOUN
easat-2103	166	23	process	process	NOUN
easat-2103	166	24	by	by	ADP
easat-2103	166	25	providing	provide	VERB
easat-2103	166	26	more	more	ADV
easat-2103	166	27	frequent	frequent	ADJ
easat-2103	166	28	status	status	NOUN
easat-2103	166	29	updates	update	NOUN
easat-2103	166	30	to	to	ADP
easat-2103	166	31	participants	participant	NOUN
easat-2103	166	32	.	.	PUNCT
easat-2103	167	1	these	these	DET
easat-2103	167	2	findings	finding	NOUN
easat-2103	167	3	are	be	AUX
easat-2103	167	4	consistent	consistent	ADJ
easat-2103	167	5	with	with	ADP
easat-2103	167	6	previous	previous	ADJ
easat-2103	167	7	research	research	NOUN
easat-2103	167	8	on	on	ADP
easat-2103	167	9	public	public	ADJ
easat-2103	167	10	satisfaction	satisfaction	NOUN
easat-2103	167	11	in	in	ADP
easat-2103	167	12	social	social	ADJ
easat-2103	167	13	insurance	insurance	NOUN
easat-2103	167	14	programs	program	NOUN
easat-2103	167	15	.	.	PUNCT
easat-2103	168	1	for	for	ADP
easat-2103	168	2	instance	instance	NOUN
easat-2103	168	3	,	,	PUNCT
easat-2103	168	4	[	[	X
easat-2103	168	5	50	50	NUM
easat-2103	168	6	]	]	PUNCT
easat-2103	168	7	suggest	suggest	VERB
easat-2103	168	8	that	that	SCONJ
easat-2103	168	9	overall	overall	ADJ
easat-2103	168	10	service	service	NOUN
easat-2103	168	11	satisfaction	satisfaction	NOUN
easat-2103	168	12	is	be	AUX
easat-2103	168	13	often	often	ADV
easat-2103	168	14	influenced	influence	VERB
easat-2103	168	15	by	by	ADP
easat-2103	168	16	five	five	NUM
easat-2103	168	17	key	key	ADJ
easat-2103	168	18	dimensions	dimension	NOUN
easat-2103	168	19	:	:	PUNCT
easat-2103	168	20	reliability	reliability	NOUN
easat-2103	168	21	,	,	PUNCT
easat-2103	168	22	responsiveness	responsiveness	NOUN
easat-2103	168	23	,	,	PUNCT
easat-2103	168	24	assurance	assurance	NOUN
easat-2103	168	25	,	,	PUNCT
easat-2103	168	26	empathy	empathy	NOUN
easat-2103	168	27	,	,	PUNCT
easat-2103	168	28	and	and	CCONJ
easat-2103	168	29	tangibles	tangible	NOUN
easat-2103	168	30	.	.	PUNCT
easat-2103	169	1	while	while	SCONJ
easat-2103	169	2	bpjs	bpjs	NOUN
easat-2103	169	3	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	169	4	seems	seem	VERB
easat-2103	169	5	to	to	PART
easat-2103	169	6	perform	perform	VERB
easat-2103	169	7	well	well	ADV
easat-2103	169	8	in	in	ADP
easat-2103	169	9	areas	area	NOUN
easat-2103	169	10	like	like	ADP
easat-2103	169	11	customer	customer	NOUN
easat-2103	169	12	service	service	NOUN
easat-2103	169	13	and	and	CCONJ
easat-2103	169	14	program	program	NOUN
easat-2103	169	15	reliability	reliability	NOUN
easat-2103	169	16	,	,	PUNCT
easat-2103	169	17	the	the	DET
easat-2103	169	18	gaps	gap	NOUN
easat-2103	169	19	noted	note	VERB
easat-2103	169	20	in	in	ADP
easat-2103	169	21	transparency	transparency	NOUN
easat-2103	169	22	and	and	CCONJ
easat-2103	169	23	administrative	administrative	ADJ
easat-2103	169	24	efficiency	efficiency	NOUN
easat-2103	169	25	could	could	AUX
easat-2103	169	26	be	be	AUX
easat-2103	169	27	seen	see	VERB
easat-2103	169	28	as	as	ADP
easat-2103	169	29	issues	issue	NOUN
easat-2103	169	30	within	within	ADP
easat-2103	169	31	the	the	DET
easat-2103	169	32	dimensions	dimension	NOUN
easat-2103	169	33	of	of	ADP
easat-2103	169	34	responsiveness	responsiveness	NOUN
easat-2103	169	35	and	and	CCONJ
easat-2103	169	36	tangibles	tangible	NOUN
easat-2103	169	37	.	.	PUNCT
easat-2103	170	1	the	the	DET
easat-2103	170	2	need	need	NOUN
easat-2103	170	3	for	for	ADP
easat-2103	170	4	clearer	clear	ADJ
easat-2103	170	5	and	and	CCONJ
easat-2103	170	6	more	more	ADV
easat-2103	170	7	accessible	accessible	ADJ
easat-2103	170	8	information	information	NOUN
easat-2103	170	9	,	,	PUNCT
easat-2103	170	10	as	as	SCONJ
easat-2103	170	11	mentioned	mention	VERB
easat-2103	170	12	by	by	ADP
easat-2103	170	13	informants	informant	NOUN
easat-2103	170	14	,	,	PUNCT
easat-2103	170	15	aligns	align	VERB
easat-2103	170	16	with	with	ADP
easat-2103	170	17	[	[	X
easat-2103	170	18	51	51	NUM
easat-2103	170	19	]	]	PUNCT
easat-2103	170	20	,	,	PUNCT
easat-2103	170	21	who	who	PRON
easat-2103	170	22	stresses	stress	VERB
easat-2103	170	23	the	the	DET
easat-2103	170	24	importance	importance	NOUN
easat-2103	170	25	of	of	ADP
easat-2103	170	26	transparency	transparency	NOUN
easat-2103	170	27	and	and	CCONJ
easat-2103	170	28	ease	ease	NOUN
easat-2103	170	29	of	of	ADP
easat-2103	170	30	access	access	NOUN
easat-2103	170	31	in	in	ADP
easat-2103	170	32	improving	improve	VERB
easat-2103	170	33	user	user	NOUN
easat-2103	170	34	satisfaction	satisfaction	NOUN
easat-2103	170	35	in	in	ADP
easat-2103	170	36	public	public	ADJ
easat-2103	170	37	services	service	NOUN
easat-2103	170	38	.	.	PUNCT
easat-2103	171	1	informants	informant	NOUN
easat-2103	171	2	’	'	PUNCT
easat-2103	171	3	concerns	concern	NOUN
easat-2103	171	4	about	about	ADP
easat-2103	171	5	website	website	NOUN
easat-2103	171	6	navigation	navigation	NOUN
easat-2103	171	7	and	and	CCONJ
easat-2103	171	8	information	information	NOUN
easat-2103	171	9	updates	update	NOUN
easat-2103	171	10	indicate	indicate	VERB
easat-2103	171	11	that	that	SCONJ
easat-2103	171	12	the	the	DET
easat-2103	171	13	organization	organization	NOUN
easat-2103	171	14	could	could	AUX
easat-2103	171	15	benefit	benefit	VERB
easat-2103	171	16	from	from	ADP
easat-2103	171	17	improving	improve	VERB
easat-2103	171	18	its	its	PRON
easat-2103	171	19	digital	digital	ADJ
easat-2103	171	20	interface	interface	NOUN
easat-2103	171	21	,	,	PUNCT
easat-2103	171	22	which	which	PRON
easat-2103	171	23	could	could	AUX
easat-2103	171	24	better	well	ADV
easat-2103	171	25	serve	serve	VERB
easat-2103	171	26	users	user	NOUN
easat-2103	171	27	in	in	ADP
easat-2103	171	28	finding	find	VERB
easat-2103	171	29	relevant	relevant	ADJ
easat-2103	171	30	information	information	NOUN
easat-2103	171	31	more	more	ADV
easat-2103	171	32	efficiently	efficiently	ADV
easat-2103	171	33	.	.	PUNCT
easat-2103	172	1	the	the	DET
easat-2103	172	2	suggestion	suggestion	NOUN
easat-2103	172	3	for	for	ADP
easat-2103	172	4	more	more	ADV
easat-2103	172	5	frequent	frequent	ADJ
easat-2103	172	6	status	status	NOUN
easat-2103	172	7	updates	update	NOUN
easat-2103	172	8	during	during	ADP
easat-2103	172	9	the	the	DET
easat-2103	172	10	claims	claim	NOUN
easat-2103	172	11	process	process	NOUN
easat-2103	172	12	points	point	VERB
easat-2103	172	13	to	to	ADP
easat-2103	172	14	the	the	DET
easat-2103	172	15	importance	importance	NOUN
easat-2103	172	16	of	of	ADP
easat-2103	172	17	real	real	ADJ
easat-2103	172	18	-	-	PUNCT
easat-2103	172	19	time	time	NOUN
easat-2103	172	20	communication	communication	NOUN
easat-2103	172	21	in	in	ADP
easat-2103	172	22	maintaining	maintain	VERB
easat-2103	172	23	participant	participant	ADJ
easat-2103	172	24	satisfaction	satisfaction	NOUN
easat-2103	172	25	.	.	PUNCT
easat-2103	173	1	according	accord	VERB
easat-2103	173	2	to	to	ADP
easat-2103	173	3	[	[	X
easat-2103	173	4	52	52	NUM
easat-2103	173	5	]	]	PUNCT
easat-2103	173	6	,	,	PUNCT
easat-2103	173	7	timely	timely	ADJ
easat-2103	173	8	updates	update	NOUN
easat-2103	173	9	and	and	CCONJ
easat-2103	173	10	clear	clear	ADJ
easat-2103	173	11	communication	communication	NOUN
easat-2103	173	12	are	be	AUX
easat-2103	173	13	crucial	crucial	ADJ
easat-2103	173	14	elements	element	NOUN
easat-2103	173	15	in	in	ADP
easat-2103	173	16	managing	manage	VERB
easat-2103	173	17	customer	customer	NOUN
easat-2103	173	18	expectations	expectation	NOUN
easat-2103	173	19	,	,	PUNCT
easat-2103	173	20	particularly	particularly	ADV
easat-2103	173	21	in	in	ADP
easat-2103	173	22	bureaucratic	bureaucratic	ADJ
easat-2103	173	23	processes	process	NOUN
easat-2103	173	24	where	where	SCONJ
easat-2103	173	25	delays	delay	NOUN
easat-2103	173	26	can	can	AUX
easat-2103	173	27	lead	lead	VERB
easat-2103	173	28	to	to	ADP
easat-2103	173	29	frustration	frustration	NOUN
easat-2103	173	30	.	.	PUNCT
easat-2103	174	1	the	the	DET
easat-2103	174	2	current	current	ADJ
easat-2103	174	3	process	process	NOUN
easat-2103	174	4	,	,	PUNCT
easat-2103	174	5	where	where	SCONJ
easat-2103	174	6	participants	participant	NOUN
easat-2103	174	7	often	often	ADV
easat-2103	174	8	experience	experience	VERB
easat-2103	174	9	delays	delay	NOUN
easat-2103	174	10	or	or	CCONJ
easat-2103	174	11	incomplete	incomplete	ADJ
easat-2103	174	12	information	information	NOUN
easat-2103	174	13	,	,	PUNCT
easat-2103	174	14	reflects	reflect	VERB
easat-2103	174	15	a	a	DET
easat-2103	174	16	gap	gap	NOUN
easat-2103	174	17	in	in	ADP
easat-2103	174	18	the	the	DET
easat-2103	174	19	responsiveness	responsiveness	NOUN
easat-2103	174	20	of	of	ADP
easat-2103	174	21	the	the	DET
easat-2103	174	22	service	service	NOUN
easat-2103	174	23	,	,	PUNCT
easat-2103	174	24	which	which	PRON
easat-2103	174	25	could	could	AUX
easat-2103	174	26	be	be	AUX
easat-2103	174	27	mitigated	mitigate	VERB
easat-2103	174	28	by	by	ADP
easat-2103	174	29	leveraging	leverage	VERB
easat-2103	174	30	more	more	ADV
easat-2103	174	31	advanced	advanced	ADJ
easat-2103	174	32	digital	digital	ADJ
easat-2103	174	33	communication	communication	NOUN
easat-2103	174	34	tools	tool	NOUN
easat-2103	174	35	.	.	PUNCT
easat-2103	175	1	by	by	ADP
easat-2103	175	2	implementing	implement	VERB
easat-2103	175	3	more	more	ADJ
easat-2103	175	4	frequent	frequent	ADJ
easat-2103	175	5	notifications	notification	NOUN
easat-2103	175	6	and	and	CCONJ
easat-2103	175	7	updates	update	NOUN
easat-2103	175	8	,	,	PUNCT
easat-2103	175	9	bpjs	bpjs	NOUN
easat-2103	175	10	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	175	11	could	could	AUX
easat-2103	175	12	help	help	VERB
easat-2103	175	13	participants	participant	NOUN
easat-2103	175	14	feel	feel	VERB
easat-2103	175	15	more	more	ADV
easat-2103	175	16	engaged	engaged	ADJ
easat-2103	175	17	and	and	CCONJ
easat-2103	175	18	informed	inform	VERB
easat-2103	175	19	,	,	PUNCT
easat-2103	175	20	thereby	thereby	ADV
easat-2103	175	21	reducing	reduce	VERB
easat-2103	175	22	anxiety	anxiety	NOUN
easat-2103	175	23	and	and	CCONJ
easat-2103	175	24	enhancing	enhance	VERB
easat-2103	175	25	overall	overall	ADJ
easat-2103	175	26	satisfaction	satisfaction	NOUN
easat-2103	175	27	.	.	PUNCT
easat-2103	176	1	moreover	moreover	ADV
easat-2103	176	2	,	,	PUNCT
easat-2103	176	3	the	the	DET
easat-2103	176	4	need	need	NOUN
easat-2103	176	5	to	to	PART
easat-2103	176	6	accelerate	accelerate	VERB
easat-2103	176	7	administrative	administrative	ADJ
easat-2103	176	8	processes	process	NOUN
easat-2103	176	9	aligns	align	VERB
easat-2103	176	10	with	with	ADP
easat-2103	176	11	the	the	DET
easat-2103	176	12	findings	finding	NOUN
easat-2103	176	13	of	of	ADP
easat-2103	176	14	[	[	X
easat-2103	176	15	53	53	NUM
easat-2103	176	16	]	]	PUNCT
easat-2103	176	17	,	,	PUNCT
easat-2103	176	18	who	who	PRON
easat-2103	176	19	highlight	highlight	VERB
easat-2103	176	20	that	that	DET
easat-2103	176	21	slow	slow	ADJ
easat-2103	176	22	service	service	NOUN
easat-2103	176	23	delivery	delivery	NOUN
easat-2103	176	24	can	can	AUX
easat-2103	176	25	negatively	negatively	ADV
easat-2103	176	26	impact	impact	VERB
easat-2103	176	27	perceptions	perception	NOUN
easat-2103	176	28	of	of	ADP
easat-2103	176	29	service	service	NOUN
easat-2103	176	30	quality	quality	NOUN
easat-2103	176	31	.	.	PUNCT
easat-2103	177	1	delays	delay	NOUN
easat-2103	177	2	in	in	ADP
easat-2103	177	3	processing	processing	NOUN
easat-2103	177	4	claims	claim	NOUN
easat-2103	177	5	,	,	PUNCT
easat-2103	177	6	as	as	SCONJ
easat-2103	177	7	mentioned	mention	VERB
easat-2103	177	8	by	by	ADP
easat-2103	177	9	the	the	DET
easat-2103	177	10	informants	informant	NOUN
easat-2103	177	11	,	,	PUNCT
easat-2103	177	12	may	may	AUX
easat-2103	177	13	be	be	AUX
easat-2103	177	14	caused	cause	VERB
easat-2103	177	15	by	by	ADP
easat-2103	177	16	procedural	procedural	ADJ
easat-2103	177	17	bottlenecks	bottleneck	NOUN
easat-2103	177	18	or	or	CCONJ
easat-2103	177	19	inefficiencies	inefficiency	NOUN
easat-2103	177	20	in	in	ADP
easat-2103	177	21	internal	internal	ADJ
easat-2103	177	22	workflows	workflow	NOUN
easat-2103	177	23	.	.	PUNCT
easat-2103	178	1	[	[	X
easat-2103	178	2	53	53	NUM
easat-2103	178	3	]	]	PUNCT
easat-2103	178	4	suggests	suggest	VERB
easat-2103	178	5	that	that	SCONJ
easat-2103	178	6	simplifying	simplify	VERB
easat-2103	178	7	administrative	administrative	ADJ
easat-2103	178	8	procedures	procedure	NOUN
easat-2103	178	9	through	through	ADP
easat-2103	178	10	digitalization	digitalization	NOUN
easat-2103	178	11	and	and	CCONJ
easat-2103	178	12	automation	automation	NOUN
easat-2103	178	13	can	can	AUX
easat-2103	178	14	significantly	significantly	ADV
easat-2103	178	15	reduce	reduce	VERB
easat-2103	178	16	delays	delay	NOUN
easat-2103	178	17	and	and	CCONJ
easat-2103	178	18	improve	improve	VERB
easat-2103	178	19	service	service	NOUN
easat-2103	178	20	efficiency	efficiency	NOUN
easat-2103	178	21	.	.	PUNCT
easat-2103	179	1	for	for	ADP
easat-2103	179	2	bpjs	bpjs	NOUN
easat-2103	179	3	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	179	4	,	,	PUNCT
easat-2103	179	5	adopting	adopt	VERB
easat-2103	179	6	such	such	ADJ
easat-2103	179	7	strategies	strategy	NOUN
easat-2103	179	8	could	could	AUX
easat-2103	179	9	expedite	expedite	VERB
easat-2103	179	10	claims	claim	NOUN
easat-2103	179	11	processing	processing	NOUN
easat-2103	179	12	and	and	CCONJ
easat-2103	179	13	improve	improve	VERB
easat-2103	179	14	user	user	NOUN
easat-2103	179	15	satisfaction	satisfaction	NOUN
easat-2103	179	16	by	by	ADP
easat-2103	179	17	ensuring	ensure	VERB
easat-2103	179	18	that	that	SCONJ
easat-2103	179	19	participants	participant	NOUN
easat-2103	179	20	receive	receive	VERB
easat-2103	179	21	timely	timely	ADJ
easat-2103	179	22	responses	response	NOUN
easat-2103	179	23	to	to	ADP
easat-2103	179	24	their	their	PRON
easat-2103	179	25	needs	need	NOUN
easat-2103	179	26	.	.	PUNCT
easat-2103	180	1	the	the	DET
easat-2103	180	2	informants	informant	NOUN
easat-2103	180	3	’	’	PART
easat-2103	180	4	general	general	ADJ
easat-2103	180	5	satisfaction	satisfaction	NOUN
easat-2103	180	6	with	with	ADP
easat-2103	180	7	bpjs	bpjs	NOUN
easat-2103	180	8	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	180	9	’s	’s	PART
easat-2103	180	10	programs	program	NOUN
easat-2103	180	11	highlights	highlight	VERB
easat-2103	180	12	the	the	DET
easat-2103	180	13	strengths	strength	NOUN
easat-2103	180	14	of	of	ADP
easat-2103	180	15	the	the	DET
easat-2103	180	16	institution	institution	NOUN
easat-2103	180	17	’s	’s	PART
easat-2103	180	18	offerings	offering	NOUN
easat-2103	180	19	,	,	PUNCT
easat-2103	180	20	yet	yet	CCONJ
easat-2103	180	21	it	it	PRON
easat-2103	180	22	also	also	ADV
easat-2103	180	23	underscores	underscore	VERB
easat-2103	180	24	the	the	DET
easat-2103	180	25	need	need	NOUN
easat-2103	180	26	for	for	ADP
easat-2103	180	27	continuous	continuous	ADJ
easat-2103	180	28	improvement	improvement	NOUN
easat-2103	180	29	.	.	PUNCT
easat-2103	181	1	in	in	ADP
easat-2103	181	2	line	line	NOUN
easat-2103	181	3	with	with	ADP
easat-2103	181	4	[	[	X
easat-2103	181	5	54	54	NUM
easat-2103	181	6	]	]	PUNCT
easat-2103	181	7	expectation	expectation	NOUN
easat-2103	181	8	-	-	PUNCT
easat-2103	181	9	disconfirmation	disconfirmation	NOUN
easat-2103	181	10	theory	theory	NOUN
easat-2103	181	11	,	,	PUNCT
easat-2103	181	12	participant	participant	ADJ
easat-2103	181	13	satisfaction	satisfaction	NOUN
easat-2103	181	14	is	be	AUX
easat-2103	181	15	shaped	shape	VERB
easat-2103	181	16	not	not	PART
easat-2103	181	17	only	only	ADV
easat-2103	181	18	by	by	ADP
easat-2103	181	19	the	the	DET
easat-2103	181	20	services	service	NOUN
easat-2103	181	21	provided	provide	VERB
easat-2103	181	22	but	but	CCONJ
easat-2103	181	23	also	also	ADV
easat-2103	181	24	by	by	ADP
easat-2103	181	25	how	how	SCONJ
easat-2103	181	26	well	well	ADV
easat-2103	181	27	those	those	DET
easat-2103	181	28	services	service	NOUN
easat-2103	181	29	meet	meet	VERB
easat-2103	181	30	or	or	CCONJ
easat-2103	181	31	exceed	exceed	VERB
easat-2103	181	32	expectations	expectation	NOUN
easat-2103	181	33	.	.	PUNCT
easat-2103	182	1	although	although	SCONJ
easat-2103	182	2	the	the	DET
easat-2103	182	3	programs	program	NOUN
easat-2103	182	4	are	be	AUX
easat-2103	182	5	valued	value	VERB
easat-2103	182	6	,	,	PUNCT
easat-2103	182	7	unmet	unmet	NOUN
easat-2103	182	8	expectations	expectation	NOUN
easat-2103	182	9	regarding	regard	VERB
easat-2103	182	10	transparency	transparency	NOUN
easat-2103	182	11	and	and	CCONJ
easat-2103	182	12	administrative	administrative	ADJ
easat-2103	182	13	speed	speed	NOUN
easat-2103	182	14	indicate	indicate	VERB
easat-2103	182	15	areas	area	NOUN
easat-2103	182	16	where	where	SCONJ
easat-2103	182	17	the	the	DET
easat-2103	182	18	service	service	NOUN
easat-2103	182	19	falls	fall	VERB
easat-2103	182	20	short	short	ADV
easat-2103	182	21	of	of	ADP
easat-2103	182	22	participants	participant	NOUN
easat-2103	182	23	'	'	PART
easat-2103	182	24	ideal	ideal	ADJ
easat-2103	182	25	standards	standard	NOUN
easat-2103	182	26	.	.	PUNCT
easat-2103	183	1	as	as	ADP
easat-2103	183	2	[	[	X
easat-2103	183	3	55	55	NUM
easat-2103	183	4	]	]	PUNCT
easat-2103	183	5	point	point	NOUN
easat-2103	183	6	out	out	ADP
easat-2103	183	7	,	,	PUNCT
easat-2103	183	8	public	public	ADJ
easat-2103	183	9	service	service	NOUN
easat-2103	183	10	organizations	organization	NOUN
easat-2103	183	11	must	must	AUX
easat-2103	183	12	continuously	continuously	ADV
easat-2103	183	13	refine	refine	VERB
easat-2103	183	14	their	their	PRON
easat-2103	183	15	offerings	offering	NOUN
easat-2103	183	16	to	to	PART
easat-2103	183	17	better	well	ADV
easat-2103	183	18	meet	meet	VERB
easat-2103	183	19	user	user	NOUN
easat-2103	183	20	expectations	expectation	NOUN
easat-2103	183	21	,	,	PUNCT
easat-2103	183	22	particularly	particularly	ADV
easat-2103	183	23	as	as	SCONJ
easat-2103	183	24	these	these	DET
easat-2103	183	25	expectations	expectation	NOUN
easat-2103	183	26	evolve	evolve	VERB
easat-2103	183	27	with	with	ADP
easat-2103	183	28	changing	change	VERB
easat-2103	183	29	technological	technological	ADJ
easat-2103	183	30	and	and	CCONJ
easat-2103	183	31	procedural	procedural	ADJ
easat-2103	183	32	standards	standard	NOUN
easat-2103	183	33	.	.	PUNCT
easat-2103	184	1	in	in	ADP
easat-2103	184	2	conclusion	conclusion	NOUN
easat-2103	184	3	,	,	PUNCT
easat-2103	184	4	while	while	SCONJ
easat-2103	184	5	bpjs	bpjs	NOUN
easat-2103	184	6	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	184	7	's	's	PART
easat-2103	184	8	services	service	NOUN
easat-2103	184	9	are	be	AUX
easat-2103	184	10	generally	generally	ADV
easat-2103	184	11	satisfactory	satisfactory	ADJ
easat-2103	184	12	,	,	PUNCT
easat-2103	184	13	several	several	ADJ
easat-2103	184	14	improvements	improvement	NOUN
easat-2103	184	15	could	could	AUX
easat-2103	184	16	be	be	AUX
easat-2103	184	17	made	make	VERB
easat-2103	184	18	to	to	PART
easat-2103	184	19	meet	meet	VERB
easat-2103	184	20	participant	participant	ADJ
easat-2103	184	21	expectations	expectation	NOUN
easat-2103	184	22	more	more	ADV
easat-2103	184	23	fully	fully	ADV
easat-2103	184	24	.	.	PUNCT
easat-2103	185	1	efforts	effort	NOUN
easat-2103	185	2	to	to	PART
easat-2103	185	3	increase	increase	VERB
easat-2103	185	4	473	473	NUM
easat-2103	185	5	edelweiss	edelweiss	PROPN
easat-2103	185	6	applied	apply	VERB
easat-2103	185	7	science	science	NOUN
easat-2103	185	8	and	and	CCONJ
easat-2103	185	9	technology	technology	NOUN
easat-2103	185	10	issn	issn	PROPN
easat-2103	185	11	:	:	PUNCT
easat-2103	185	12	2576	2576	NUM
easat-2103	185	13	-	-	SYM
easat-2103	185	14	8484	8484	NUM
easat-2103	185	15	vol	vol	NOUN
easat-2103	185	16	.	.	PROPN
easat-2103	185	17	8	8	NUM
easat-2103	185	18	,	,	PUNCT
easat-2103	185	19	no	no	INTJ
easat-2103	185	20	.	.	NOUN
easat-2103	186	1	6	6	NUM
easat-2103	186	2	:	:	SYM
easat-2103	186	3	466	466	NUM
easat-2103	186	4	-	-	SYM
easat-2103	186	5	476	476	NUM
easat-2103	186	6	,	,	PUNCT
easat-2103	186	7	2024	2024	NUM
easat-2103	186	8	doi	doi	NOUN
easat-2103	186	9	:	:	PUNCT
easat-2103	186	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	186	11	©	©	NOUN
easat-2103	186	12	2024	2024	NUM
easat-2103	186	13	by	by	ADP
easat-2103	186	14	the	the	DET
easat-2103	186	15	authors	author	NOUN
easat-2103	186	16	;	;	PUNCT
easat-2103	186	17	licensee	licensee	PROPN
easat-2103	186	18	learning	learn	VERB
easat-2103	186	19	gate	gate	PROPN
easat-2103	186	20	information	information	NOUN
easat-2103	186	21	transparency	transparency	NOUN
easat-2103	186	22	,	,	PUNCT
easat-2103	186	23	streamline	streamline	VERB
easat-2103	186	24	administrative	administrative	ADJ
easat-2103	186	25	processes	process	NOUN
easat-2103	186	26	,	,	PUNCT
easat-2103	186	27	and	and	CCONJ
easat-2103	186	28	expedite	expedite	ADJ
easat-2103	186	29	complaint	complaint	NOUN
easat-2103	186	30	handling	handling	NOUN
easat-2103	186	31	and	and	CCONJ
easat-2103	186	32	claims	claim	NOUN
easat-2103	186	33	processing	processing	NOUN
easat-2103	186	34	would	would	AUX
easat-2103	186	35	significantly	significantly	ADV
easat-2103	186	36	enhance	enhance	VERB
easat-2103	186	37	overall	overall	ADJ
easat-2103	186	38	satisfaction	satisfaction	NOUN
easat-2103	186	39	.	.	PUNCT
easat-2103	187	1	by	by	ADP
easat-2103	187	2	addressing	address	VERB
easat-2103	187	3	these	these	DET
easat-2103	187	4	areas	area	NOUN
easat-2103	187	5	,	,	PUNCT
easat-2103	187	6	bpjs	bpjs	NOUN
easat-2103	187	7	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	187	8	can	can	AUX
easat-2103	187	9	build	build	VERB
easat-2103	187	10	stronger	strong	ADJ
easat-2103	187	11	relationships	relationship	NOUN
easat-2103	187	12	with	with	ADP
easat-2103	187	13	its	its	PRON
easat-2103	187	14	participants	participant	NOUN
easat-2103	187	15	,	,	PUNCT
easat-2103	187	16	fostering	foster	VERB
easat-2103	187	17	greater	great	ADJ
easat-2103	187	18	trust	trust	NOUN
easat-2103	187	19	and	and	CCONJ
easat-2103	187	20	engagement	engagement	NOUN
easat-2103	187	21	in	in	ADP
easat-2103	187	22	its	its	PRON
easat-2103	187	23	services	service	NOUN
easat-2103	187	24	,	,	PUNCT
easat-2103	187	25	and	and	CCONJ
easat-2103	187	26	ultimately	ultimately	ADV
easat-2103	187	27	aligning	align	VERB
easat-2103	187	28	with	with	ADP
easat-2103	187	29	global	global	ADJ
easat-2103	187	30	best	good	ADJ
easat-2103	187	31	practices	practice	NOUN
easat-2103	187	32	in	in	ADP
easat-2103	187	33	public	public	ADJ
easat-2103	187	34	service	service	NOUN
easat-2103	187	35	management	management	NOUN
easat-2103	187	36	.	.	PUNCT
easat-2103	188	1	3.5	3.5	NUM
easat-2103	188	2	.	.	PUNCT
easat-2103	189	1	theoretical	theoretical	ADJ
easat-2103	189	2	and	and	CCONJ
easat-2103	189	3	empirical	empirical	ADJ
easat-2103	189	4	contributions	contribution	NOUN
easat-2103	189	5	the	the	DET
easat-2103	189	6	theoretical	theoretical	ADJ
easat-2103	189	7	contribution	contribution	NOUN
easat-2103	189	8	of	of	ADP
easat-2103	189	9	this	this	DET
easat-2103	189	10	finding	finding	NOUN
easat-2103	189	11	lies	lie	VERB
easat-2103	189	12	in	in	ADP
easat-2103	189	13	strengthening	strengthen	VERB
easat-2103	189	14	the	the	DET
easat-2103	189	15	literature	literature	NOUN
easat-2103	189	16	related	relate	VERB
easat-2103	189	17	to	to	ADP
easat-2103	189	18	public	public	ADJ
easat-2103	189	19	service	service	NOUN
easat-2103	189	20	user	user	NOUN
easat-2103	189	21	satisfaction	satisfaction	NOUN
easat-2103	189	22	,	,	PUNCT
easat-2103	189	23	especially	especially	ADV
easat-2103	189	24	in	in	ADP
easat-2103	189	25	the	the	DET
easat-2103	189	26	context	context	NOUN
easat-2103	189	27	of	of	ADP
easat-2103	189	28	social	social	ADJ
easat-2103	189	29	insurance	insurance	NOUN
easat-2103	189	30	.	.	PUNCT
easat-2103	190	1	this	this	DET
easat-2103	190	2	finding	finding	NOUN
easat-2103	190	3	supports	support	VERB
easat-2103	190	4	the	the	DET
easat-2103	190	5	theory	theory	NOUN
easat-2103	190	6	of	of	ADP
easat-2103	190	7	[	[	X
easat-2103	190	8	56	56	NUM
easat-2103	190	9	]	]	PUNCT
easat-2103	190	10	on	on	ADP
easat-2103	190	11	the	the	DET
easat-2103	190	12	dimensions	dimension	NOUN
easat-2103	190	13	of	of	ADP
easat-2103	190	14	service	service	NOUN
easat-2103	190	15	quality	quality	NOUN
easat-2103	190	16	,	,	PUNCT
easat-2103	190	17	where	where	SCONJ
easat-2103	190	18	transparency	transparency	NOUN
easat-2103	190	19	of	of	ADP
easat-2103	190	20	information	information	NOUN
easat-2103	190	21	and	and	CCONJ
easat-2103	190	22	speed	speed	NOUN
easat-2103	190	23	of	of	ADP
easat-2103	190	24	administrative	administrative	ADJ
easat-2103	190	25	processes	process	NOUN
easat-2103	190	26	are	be	AUX
easat-2103	190	27	important	important	ADJ
easat-2103	190	28	elements	element	NOUN
easat-2103	190	29	in	in	ADP
easat-2103	190	30	shaping	shape	VERB
easat-2103	190	31	user	user	NOUN
easat-2103	190	32	satisfaction	satisfaction	NOUN
easat-2103	190	33	.	.	PUNCT
easat-2103	191	1	in	in	ADP
easat-2103	191	2	addition	addition	NOUN
easat-2103	191	3	,	,	PUNCT
easat-2103	191	4	the	the	DET
easat-2103	191	5	results	result	NOUN
easat-2103	191	6	of	of	ADP
easat-2103	191	7	this	this	DET
easat-2103	191	8	study	study	NOUN
easat-2103	191	9	also	also	ADV
easat-2103	191	10	strengthen	strengthen	VERB
easat-2103	191	11	the	the	DET
easat-2103	191	12	concept	concept	NOUN
easat-2103	191	13	of	of	ADP
easat-2103	191	14	expectation	expectation	NOUN
easat-2103	191	15	-	-	PUNCT
easat-2103	191	16	disconfirmation	disconfirmation	NOUN
easat-2103	191	17	theory	theory	NOUN
easat-2103	191	18	proposed	propose	VERB
easat-2103	191	19	by	by	ADP
easat-2103	191	20	[	[	X
easat-2103	191	21	57	57	NUM
easat-2103	191	22	]	]	PUNCT
easat-2103	191	23	,	,	PUNCT
easat-2103	191	24	where	where	SCONJ
easat-2103	191	25	satisfaction	satisfaction	NOUN
easat-2103	191	26	is	be	AUX
easat-2103	191	27	influenced	influence	VERB
easat-2103	191	28	by	by	ADP
easat-2103	191	29	how	how	SCONJ
easat-2103	191	30	well	well	ADV
easat-2103	191	31	the	the	DET
easat-2103	191	32	service	service	NOUN
easat-2103	191	33	meets	meet	VERB
easat-2103	191	34	or	or	CCONJ
easat-2103	191	35	exceeds	exceed	VERB
easat-2103	191	36	user	user	NOUN
easat-2103	191	37	expectations	expectation	NOUN
easat-2103	191	38	.	.	PUNCT
easat-2103	192	1	in	in	ADP
easat-2103	192	2	the	the	DET
easat-2103	192	3	context	context	NOUN
easat-2103	192	4	of	of	ADP
easat-2103	192	5	bpjs	bpjs	NOUN
easat-2103	192	6	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	192	7	,	,	PUNCT
easat-2103	192	8	participant	participant	ADJ
easat-2103	192	9	expectations	expectation	NOUN
easat-2103	192	10	regarding	regard	VERB
easat-2103	192	11	the	the	DET
easat-2103	192	12	speed	speed	NOUN
easat-2103	192	13	of	of	ADP
easat-2103	192	14	the	the	DET
easat-2103	192	15	claim	claim	NOUN
easat-2103	192	16	process	process	NOUN
easat-2103	192	17	and	and	CCONJ
easat-2103	192	18	transparency	transparency	NOUN
easat-2103	192	19	of	of	ADP
easat-2103	192	20	information	information	NOUN
easat-2103	192	21	are	be	AUX
easat-2103	192	22	factors	factor	NOUN
easat-2103	192	23	that	that	PRON
easat-2103	192	24	influence	influence	VERB
easat-2103	192	25	overall	overall	ADJ
easat-2103	192	26	satisfaction	satisfaction	NOUN
easat-2103	192	27	.	.	PUNCT
easat-2103	193	1	empirically	empirically	ADV
easat-2103	193	2	,	,	PUNCT
easat-2103	193	3	this	this	DET
easat-2103	193	4	study	study	NOUN
easat-2103	193	5	contributes	contribute	VERB
easat-2103	193	6	by	by	ADP
easat-2103	193	7	providing	provide	VERB
easat-2103	193	8	actual	actual	ADJ
easat-2103	193	9	data	datum	NOUN
easat-2103	193	10	on	on	ADP
easat-2103	193	11	the	the	DET
easat-2103	193	12	experience	experience	NOUN
easat-2103	193	13	of	of	ADP
easat-2103	193	14	bpjs	bpjs	NOUN
easat-2103	193	15	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	193	16	users	user	NOUN
easat-2103	193	17	,	,	PUNCT
easat-2103	193	18	especially	especially	ADV
easat-2103	193	19	in	in	ADP
easat-2103	193	20	terms	term	NOUN
easat-2103	193	21	of	of	ADP
easat-2103	193	22	complaint	complaint	NOUN
easat-2103	193	23	management	management	NOUN
easat-2103	193	24	,	,	PUNCT
easat-2103	193	25	administrative	administrative	ADJ
easat-2103	193	26	processes	process	NOUN
easat-2103	193	27	,	,	PUNCT
easat-2103	193	28	and	and	CCONJ
easat-2103	193	29	the	the	DET
easat-2103	193	30	quality	quality	NOUN
easat-2103	193	31	of	of	ADP
easat-2103	193	32	information	information	NOUN
easat-2103	193	33	provided	provide	VERB
easat-2103	193	34	.	.	PUNCT
easat-2103	194	1	these	these	DET
easat-2103	194	2	results	result	NOUN
easat-2103	194	3	offer	offer	VERB
easat-2103	194	4	practical	practical	ADJ
easat-2103	194	5	insights	insight	NOUN
easat-2103	194	6	for	for	ADP
easat-2103	194	7	bpjs	bpjs	NOUN
easat-2103	194	8	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	194	9	managers	manager	NOUN
easat-2103	194	10	to	to	PART
easat-2103	194	11	improve	improve	VERB
easat-2103	194	12	areas	area	NOUN
easat-2103	194	13	that	that	PRON
easat-2103	194	14	still	still	ADV
easat-2103	194	15	need	need	VERB
easat-2103	194	16	development	development	NOUN
easat-2103	194	17	,	,	PUNCT
easat-2103	194	18	such	such	ADJ
easat-2103	194	19	as	as	ADP
easat-2103	194	20	accelerating	accelerate	VERB
easat-2103	194	21	the	the	DET
easat-2103	194	22	claim	claim	NOUN
easat-2103	194	23	process	process	NOUN
easat-2103	194	24	and	and	CCONJ
easat-2103	194	25	improving	improve	VERB
easat-2103	194	26	navigation	navigation	NOUN
easat-2103	194	27	and	and	CCONJ
easat-2103	194	28	transparency	transparency	NOUN
easat-2103	194	29	on	on	ADP
easat-2103	194	30	their	their	PRON
easat-2103	194	31	websites	website	NOUN
easat-2103	194	32	.	.	PUNCT
easat-2103	195	1	these	these	DET
easat-2103	195	2	findings	finding	NOUN
easat-2103	195	3	can	can	AUX
easat-2103	195	4	also	also	ADV
easat-2103	195	5	be	be	AUX
easat-2103	195	6	a	a	DET
easat-2103	195	7	reference	reference	NOUN
easat-2103	195	8	for	for	ADP
easat-2103	195	9	other	other	ADJ
easat-2103	195	10	public	public	ADJ
easat-2103	195	11	service	service	NOUN
easat-2103	195	12	providers	provider	NOUN
easat-2103	195	13	in	in	ADP
easat-2103	195	14	understanding	understand	VERB
easat-2103	195	15	the	the	DET
easat-2103	195	16	importance	importance	NOUN
easat-2103	195	17	of	of	ADP
easat-2103	195	18	effective	effective	ADJ
easat-2103	195	19	communication	communication	NOUN
easat-2103	195	20	and	and	CCONJ
easat-2103	195	21	providing	provide	VERB
easat-2103	195	22	clear	clear	ADJ
easat-2103	195	23	and	and	CCONJ
easat-2103	195	24	easily	easily	ADV
easat-2103	195	25	accessible	accessible	ADJ
easat-2103	195	26	information	information	NOUN
easat-2103	195	27	to	to	PART
easat-2103	195	28	improve	improve	VERB
easat-2103	195	29	user	user	NOUN
easat-2103	195	30	satisfaction	satisfaction	NOUN
easat-2103	195	31	.	.	PUNCT
easat-2103	196	1	4	4	X
easat-2103	196	2	.	.	X
easat-2103	196	3	conclusion	conclusion	NOUN
easat-2103	196	4	in	in	ADP
easat-2103	196	5	this	this	DET
easat-2103	196	6	study	study	NOUN
easat-2103	196	7	,	,	PUNCT
easat-2103	196	8	there	there	PRON
easat-2103	196	9	are	be	VERB
easat-2103	196	10	several	several	ADJ
easat-2103	196	11	limitations	limitation	NOUN
easat-2103	196	12	that	that	PRON
easat-2103	196	13	need	need	VERB
easat-2103	196	14	to	to	PART
easat-2103	196	15	be	be	AUX
easat-2103	196	16	considered	consider	VERB
easat-2103	196	17	to	to	PART
easat-2103	196	18	provide	provide	VERB
easat-2103	196	19	context	context	NOUN
easat-2103	196	20	to	to	ADP
easat-2103	196	21	the	the	DET
easat-2103	196	22	results	result	NOUN
easat-2103	196	23	obtained	obtain	VERB
easat-2103	196	24	.	.	PUNCT
easat-2103	197	1	first	first	ADV
easat-2103	197	2	,	,	PUNCT
easat-2103	197	3	this	this	DET
easat-2103	197	4	study	study	NOUN
easat-2103	197	5	uses	use	VERB
easat-2103	197	6	a	a	DET
easat-2103	197	7	qualitative	qualitative	ADJ
easat-2103	197	8	approach	approach	NOUN
easat-2103	197	9	with	with	ADP
easat-2103	197	10	a	a	DET
easat-2103	197	11	case	case	NOUN
easat-2103	197	12	study	study	NOUN
easat-2103	197	13	method	method	NOUN
easat-2103	197	14	,	,	PUNCT
easat-2103	197	15	which	which	PRON
easat-2103	197	16	means	mean	VERB
easat-2103	197	17	that	that	SCONJ
easat-2103	197	18	the	the	DET
easat-2103	197	19	findings	finding	NOUN
easat-2103	197	20	obtained	obtain	VERB
easat-2103	197	21	may	may	AUX
easat-2103	197	22	not	not	PART
easat-2103	197	23	be	be	AUX
easat-2103	197	24	fully	fully	ADV
easat-2103	197	25	representative	representative	ADJ
easat-2103	197	26	of	of	ADP
easat-2103	197	27	the	the	DET
easat-2103	197	28	entire	entire	ADJ
easat-2103	197	29	population	population	NOUN
easat-2103	197	30	of	of	ADP
easat-2103	197	31	bpjs	bpjs	NOUN
easat-2103	197	32	ketenagakerjaan	ketenagakerjaan	PROPN
easat-2103	197	33	participants	participant	NOUN
easat-2103	197	34	in	in	ADP
easat-2103	197	35	indonesia	indonesia	PROPN
easat-2103	197	36	.	.	PUNCT
easat-2103	198	1	the	the	DET
easat-2103	198	2	results	result	NOUN
easat-2103	198	3	of	of	ADP
easat-2103	198	4	interviews	interview	NOUN
easat-2103	198	5	and	and	CCONJ
easat-2103	198	6	observations	observation	NOUN
easat-2103	198	7	may	may	AUX
easat-2103	198	8	be	be	AUX
easat-2103	198	9	limited	limit	VERB
easat-2103	198	10	to	to	ADP
easat-2103	198	11	the	the	DET
easat-2103	198	12	individual	individual	ADJ
easat-2103	198	13	perspectives	perspective	NOUN
easat-2103	198	14	of	of	ADP
easat-2103	198	15	the	the	DET
easat-2103	198	16	participants	participant	NOUN
easat-2103	198	17	interviewed	interview	VERB
easat-2103	198	18	,	,	PUNCT
easat-2103	198	19	so	so	SCONJ
easat-2103	198	20	they	they	PRON
easat-2103	198	21	do	do	AUX
easat-2103	198	22	not	not	PART
easat-2103	198	23	cover	cover	VERB
easat-2103	198	24	all	all	DET
easat-2103	198	25	variations	variation	NOUN
easat-2103	198	26	in	in	ADP
easat-2103	198	27	experiences	experience	NOUN
easat-2103	198	28	or	or	CCONJ
easat-2103	198	29	views	view	NOUN
easat-2103	198	30	.	.	PUNCT
easat-2103	199	1	second	second	ADJ
easat-2103	199	2	,	,	PUNCT
easat-2103	199	3	this	this	DET
easat-2103	199	4	study	study	NOUN
easat-2103	199	5	does	do	AUX
easat-2103	199	6	not	not	PART
easat-2103	199	7	explore	explore	VERB
easat-2103	199	8	the	the	DET
easat-2103	199	9	technical	technical	ADJ
easat-2103	199	10	or	or	CCONJ
easat-2103	199	11	internal	internal	ADJ
easat-2103	199	12	aspects	aspect	NOUN
easat-2103	199	13	of	of	ADP
easat-2103	199	14	the	the	DET
easat-2103	199	15	bpjs	bpjs	NOUN
easat-2103	199	16	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	199	17	system	system	NOUN
easat-2103	199	18	in	in	ADP
easat-2103	199	19	depth	depth	NOUN
easat-2103	199	20	,	,	PUNCT
easat-2103	199	21	such	such	ADJ
easat-2103	199	22	as	as	ADP
easat-2103	199	23	issues	issue	NOUN
easat-2103	199	24	related	relate	VERB
easat-2103	199	25	to	to	ADP
easat-2103	199	26	technology	technology	NOUN
easat-2103	199	27	infrastructure	infrastructure	NOUN
easat-2103	199	28	or	or	CCONJ
easat-2103	199	29	data	datum	NOUN
easat-2103	199	30	management	management	NOUN
easat-2103	199	31	,	,	PUNCT
easat-2103	199	32	which	which	PRON
easat-2103	199	33	may	may	AUX
easat-2103	199	34	affect	affect	VERB
easat-2103	199	35	participant	participant	ADJ
easat-2103	199	36	experiences	experience	NOUN
easat-2103	199	37	.	.	PUNCT
easat-2103	200	1	furthermore	furthermore	ADV
easat-2103	200	2	,	,	PUNCT
easat-2103	200	3	no	no	DET
easat-2103	200	4	quantitative	quantitative	ADJ
easat-2103	200	5	data	datum	NOUN
easat-2103	200	6	was	be	AUX
easat-2103	200	7	collected	collect	VERB
easat-2103	200	8	to	to	PART
easat-2103	200	9	support	support	VERB
easat-2103	200	10	the	the	DET
easat-2103	200	11	qualitative	qualitative	ADJ
easat-2103	200	12	findings	finding	NOUN
easat-2103	200	13	,	,	PUNCT
easat-2103	200	14	so	so	SCONJ
easat-2103	200	15	there	there	PRON
easat-2103	200	16	is	be	VERB
easat-2103	200	17	no	no	DET
easat-2103	200	18	statistical	statistical	ADJ
easat-2103	200	19	analysis	analysis	NOUN
easat-2103	200	20	to	to	PART
easat-2103	200	21	support	support	VERB
easat-2103	200	22	the	the	DET
easat-2103	200	23	generalization	generalization	NOUN
easat-2103	200	24	of	of	ADP
easat-2103	200	25	the	the	DET
easat-2103	200	26	findings	finding	NOUN
easat-2103	200	27	.	.	PUNCT
easat-2103	201	1	therefore	therefore	ADV
easat-2103	201	2	,	,	PUNCT
easat-2103	201	3	the	the	DET
easat-2103	201	4	results	result	NOUN
easat-2103	201	5	of	of	ADP
easat-2103	201	6	this	this	DET
easat-2103	201	7	study	study	NOUN
easat-2103	201	8	are	be	AUX
easat-2103	201	9	more	more	ADV
easat-2103	201	10	descriptive	descriptive	ADJ
easat-2103	201	11	and	and	CCONJ
easat-2103	201	12	explanatory	explanatory	ADJ
easat-2103	201	13	than	than	ADP
easat-2103	201	14	representative	representative	ADJ
easat-2103	201	15	or	or	CCONJ
easat-2103	201	16	quantitative	quantitative	ADJ
easat-2103	201	17	.	.	PUNCT
easat-2103	202	1	based	base	VERB
easat-2103	202	2	on	on	ADP
easat-2103	202	3	the	the	DET
easat-2103	202	4	research	research	NOUN
easat-2103	202	5	findings	finding	NOUN
easat-2103	202	6	,	,	PUNCT
easat-2103	202	7	it	it	PRON
easat-2103	202	8	is	be	AUX
easat-2103	202	9	recommended	recommend	VERB
easat-2103	202	10	that	that	SCONJ
easat-2103	202	11	bpjs	bpjs	NOUN
easat-2103	202	12	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	202	13	increase	increase	VERB
easat-2103	202	14	information	information	NOUN
easat-2103	202	15	transparency	transparency	NOUN
easat-2103	202	16	by	by	ADP
easat-2103	202	17	improving	improve	VERB
easat-2103	202	18	website	website	NOUN
easat-2103	202	19	navigation	navigation	NOUN
easat-2103	202	20	and	and	CCONJ
easat-2103	202	21	delivering	deliver	VERB
easat-2103	202	22	the	the	DET
easat-2103	202	23	latest	late	ADJ
easat-2103	202	24	information	information	NOUN
easat-2103	202	25	more	more	ADV
easat-2103	202	26	clearly	clearly	ADV
easat-2103	202	27	and	and	CCONJ
easat-2103	202	28	in	in	ADP
easat-2103	202	29	detail	detail	NOUN
easat-2103	202	30	.	.	PUNCT
easat-2103	203	1	in	in	ADP
easat-2103	203	2	addition	addition	NOUN
easat-2103	203	3	,	,	PUNCT
easat-2103	203	4	there	there	PRON
easat-2103	203	5	needs	need	VERB
easat-2103	203	6	to	to	PART
easat-2103	203	7	be	be	AUX
easat-2103	203	8	an	an	DET
easat-2103	203	9	effort	effort	NOUN
easat-2103	203	10	to	to	PART
easat-2103	203	11	speed	speed	VERB
easat-2103	203	12	up	up	ADP
easat-2103	203	13	the	the	DET
easat-2103	203	14	administrative	administrative	ADJ
easat-2103	203	15	process	process	NOUN
easat-2103	203	16	by	by	ADP
easat-2103	203	17	simplifying	simplify	VERB
easat-2103	203	18	the	the	DET
easat-2103	203	19	requirements	requirement	NOUN
easat-2103	203	20	and	and	CCONJ
easat-2103	203	21	document	document	NOUN
easat-2103	203	22	verification	verification	NOUN
easat-2103	203	23	,	,	PUNCT
easat-2103	203	24	and	and	CCONJ
easat-2103	203	25	increasing	increase	VERB
easat-2103	203	26	efficiency	efficiency	NOUN
easat-2103	203	27	in	in	ADP
easat-2103	203	28	handling	handle	VERB
easat-2103	203	29	complaints	complaint	NOUN
easat-2103	203	30	to	to	PART
easat-2103	203	31	speed	speed	VERB
easat-2103	203	32	up	up	ADP
easat-2103	203	33	their	their	PRON
easat-2103	203	34	resolution	resolution	NOUN
easat-2103	203	35	.	.	PUNCT
easat-2103	204	1	the	the	DET
easat-2103	204	2	implementation	implementation	NOUN
easat-2103	204	3	of	of	ADP
easat-2103	204	4	these	these	DET
easat-2103	204	5	recommendations	recommendation	NOUN
easat-2103	204	6	is	be	AUX
easat-2103	204	7	expected	expect	VERB
easat-2103	204	8	to	to	PART
easat-2103	204	9	increase	increase	VERB
easat-2103	204	10	participant	participant	ADJ
easat-2103	204	11	satisfaction	satisfaction	NOUN
easat-2103	204	12	and	and	CCONJ
easat-2103	204	13	strengthen	strengthen	VERB
easat-2103	204	14	trust	trust	NOUN
easat-2103	204	15	in	in	ADP
easat-2103	204	16	the	the	DET
easat-2103	204	17	services	service	NOUN
easat-2103	204	18	provided	provide	VERB
easat-2103	204	19	by	by	ADP
easat-2103	204	20	bpjs	bpjs	NOUN
easat-2103	204	21	ketenagakerjaan	ketenagakerjaan	NOUN
easat-2103	204	22	.	.	PUNCT
easat-2103	205	1	copyright	copyright	NOUN
easat-2103	205	2	:	:	PUNCT
easat-2103	205	3	©	©	PROPN
easat-2103	205	4	2024	2024	NUM
easat-2103	205	5	by	by	ADP
easat-2103	205	6	the	the	DET
easat-2103	205	7	authors	author	NOUN
easat-2103	205	8	.	.	PUNCT
easat-2103	206	1	this	this	DET
easat-2103	206	2	article	article	NOUN
easat-2103	206	3	is	be	AUX
easat-2103	206	4	an	an	DET
easat-2103	206	5	open	open	ADJ
easat-2103	206	6	access	access	NOUN
easat-2103	206	7	article	article	NOUN
easat-2103	206	8	distributed	distribute	VERB
easat-2103	206	9	under	under	ADP
easat-2103	206	10	the	the	DET
easat-2103	206	11	terms	term	NOUN
easat-2103	206	12	and	and	CCONJ
easat-2103	206	13	conditions	condition	NOUN
easat-2103	206	14	of	of	ADP
easat-2103	206	15	the	the	DET
easat-2103	206	16	creative	creative	ADJ
easat-2103	206	17	commons	common	NOUN
easat-2103	206	18	attribution	attribution	NOUN
easat-2103	206	19	(	(	PUNCT
easat-2103	206	20	cc	cc	NOUN
easat-2103	206	21	by	by	ADP
easat-2103	206	22	)	)	PUNCT
easat-2103	206	23	license	license	NOUN
easat-2103	206	24	(	(	PUNCT
easat-2103	206	25	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-2103	206	26	)	)	PUNCT
easat-2103	206	27	.	.	PUNCT
easat-2103	207	1	references	reference	NOUN
easat-2103	207	2	[	[	X
easat-2103	207	3	1	1	NUM
easat-2103	207	4	]	]	PUNCT
easat-2103	207	5	m.	m.	NOUN
easat-2103	207	6	lasena	lasena	PROPN
easat-2103	207	7	,	,	PUNCT
easat-2103	207	8	“	"	PUNCT
easat-2103	207	9	sistem	sistem	PROPN
easat-2103	207	10	informasi	informasi	PROPN
easat-2103	207	11	pengajuan	pengajuan	PROPN
easat-2103	207	12	klaim	klaim	PROPN
easat-2103	207	13	peserta	peserta	PROPN
easat-2103	207	14	jaminan	jaminan	PROPN
easat-2103	207	15	kesehatan	kesehatan	PROPN
easat-2103	207	16	(	(	PUNCT
easat-2103	207	17	jkn	jkn	NOUN
easat-2103	207	18	)	)	PUNCT
easat-2103	207	19	berbasis	berbasis	ADP
easat-2103	207	20	web	web	NOUN
easat-2103	207	21	di	di	PROPN
easat-2103	207	22	rumah	rumah	PROPN
easat-2103	207	23	sakit	sakit	PROPN
easat-2103	207	24	dr	dr	PROPN
easat-2103	207	25	.	.	PROPN
easat-2103	207	26	m.m	m.m	PROPN
easat-2103	207	27	.	.	PROPN
easat-2103	207	28	dunda	dunda	PROPN
easat-2103	207	29	limboto	limboto	PROPN
easat-2103	207	30	,	,	PUNCT
easat-2103	207	31	”	"	PUNCT
easat-2103	207	32	jsai	jsai	PROPN
easat-2103	207	33	(	(	PUNCT
easat-2103	207	34	journal	journal	PROPN
easat-2103	207	35	sci	sci	PROPN
easat-2103	207	36	.	.	PROPN
easat-2103	207	37	appl	appl	PROPN
easat-2103	207	38	.	.	PUNCT
easat-2103	208	1	informatics	informatics	PROPN
easat-2103	208	2	)	)	PUNCT
easat-2103	208	3	,	,	PUNCT
easat-2103	208	4	vol	vol	NOUN
easat-2103	208	5	.	.	PROPN
easat-2103	209	1	3	3	NUM
easat-2103	209	2	,	,	PUNCT
easat-2103	209	3	no	no	INTJ
easat-2103	209	4	.	.	NOUN
easat-2103	209	5	1	1	NUM
easat-2103	209	6	,	,	PUNCT
easat-2103	209	7	pp	pp	ADJ
easat-2103	209	8	.	.	PUNCT
easat-2103	210	1	37–40	37–40	NUM
easat-2103	210	2	,	,	PUNCT
easat-2103	210	3	2020	2020	NUM
easat-2103	210	4	,	,	PUNCT
easat-2103	210	5	doi	doi	NOUN
easat-2103	210	6	:	:	PUNCT
easat-2103	210	7	10.36085	10.36085	NUM
easat-2103	210	8	/	/	SYM
easat-2103	210	9	jsai.v3i1.606	jsai.v3i1.606	PROPN
easat-2103	210	10	.	.	PUNCT
easat-2103	211	1	[	[	X
easat-2103	211	2	2	2	NUM
easat-2103	211	3	]	]	PUNCT
easat-2103	211	4	a.	a.	NOUN
easat-2103	211	5	a.	a.	PROPN
easat-2103	211	6	moustafa	moustafa	PROPN
easat-2103	211	7	,	,	PUNCT
easat-2103	211	8	a.	a.	PROPN
easat-2103	211	9	bello	bello	PROPN
easat-2103	211	10	,	,	PUNCT
easat-2103	211	11	and	and	CCONJ
easat-2103	211	12	a.	a.	NOUN
easat-2103	211	13	maurushat	maurushat	PROPN
easat-2103	211	14	,	,	PUNCT
easat-2103	211	15	“	"	PUNCT
easat-2103	211	16	the	the	DET
easat-2103	211	17	role	role	NOUN
easat-2103	211	18	of	of	ADP
easat-2103	211	19	user	user	NOUN
easat-2103	211	20	behaviour	behaviour	NOUN
easat-2103	211	21	in	in	ADP
easat-2103	211	22	improving	improve	VERB
easat-2103	211	23	cyber	cyber	ADJ
easat-2103	211	24	security	security	NOUN
easat-2103	211	25	management	management	NOUN
easat-2103	211	26	,	,	PUNCT
easat-2103	211	27	”	"	PUNCT
easat-2103	211	28	front	front	NOUN
easat-2103	211	29	.	.	PUNCT
easat-2103	212	1	psychol	psychol	NOUN
easat-2103	212	2	.	.	PROPN
easat-2103	212	3	,	,	PUNCT
easat-2103	212	4	vol	vol	NOUN
easat-2103	212	5	.	.	PROPN
easat-2103	212	6	12	12	NUM
easat-2103	212	7	,	,	PUNCT
easat-2103	212	8	no	no	INTJ
easat-2103	212	9	.	.	NOUN
easat-2103	212	10	2	2	NUM
easat-2103	212	11	,	,	PUNCT
easat-2103	212	12	pp	pp	ADJ
easat-2103	212	13	.	.	PUNCT
easat-2103	213	1	1–9	1–9	NUM
easat-2103	213	2	,	,	PUNCT
easat-2103	213	3	2021	2021	NUM
easat-2103	213	4	,	,	PUNCT
easat-2103	213	5	doi	doi	NOUN
easat-2103	213	6	:	:	PUNCT
easat-2103	213	7	10.3389	10.3389	NUM
easat-2103	213	8	/	/	SYM
easat-2103	213	9	fpsyg.2021.561011	fpsyg.2021.561011	NOUN
easat-2103	213	10	.	.	PUNCT
easat-2103	214	1	[	[	X
easat-2103	214	2	3	3	NUM
easat-2103	214	3	]	]	PUNCT
easat-2103	214	4	a.	a.	NOUN
easat-2103	214	5	krizanova	krizanova	PROPN
easat-2103	214	6	,	,	PUNCT
easat-2103	214	7	g.	g.	PROPN
easat-2103	214	8	lazaroiu	lazaroiu	PROPN
easat-2103	214	9	,	,	PUNCT
easat-2103	214	10	l.	l.	PROPN
easat-2103	214	11	gajanova	gajanova	PROPN
easat-2103	214	12	,	,	PUNCT
easat-2103	214	13	j.	j.	PROPN
easat-2103	214	14	kliestikova	kliestikova	PROPN
easat-2103	214	15	,	,	PUNCT
easat-2103	214	16	m.	m.	NOUN
easat-2103	214	17	nadanyiova	nadanyiova	PROPN
easat-2103	214	18	,	,	PUNCT
easat-2103	214	19	and	and	CCONJ
easat-2103	214	20	d.	d.	PROPN
easat-2103	214	21	moravcikova	moravcikova	PROPN
easat-2103	214	22	,	,	PUNCT
easat-2103	214	23	“	"	PUNCT
easat-2103	214	24	the	the	DET
easat-2103	214	25	effectiveness	effectiveness	NOUN
easat-2103	214	26	of	of	ADP
easat-2103	214	27	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-2103	214	28	474	474	PROPN
easat-2103	214	29	edelweiss	edelweiss	PROPN
easat-2103	214	30	applied	apply	VERB
easat-2103	214	31	science	science	NOUN
easat-2103	214	32	and	and	CCONJ
easat-2103	214	33	technology	technology	NOUN
easat-2103	214	34	issn	issn	PROPN
easat-2103	214	35	:	:	PUNCT
easat-2103	214	36	2576	2576	NUM
easat-2103	214	37	-	-	SYM
easat-2103	214	38	8484	8484	NUM
easat-2103	214	39	vol	vol	NOUN
easat-2103	214	40	.	.	PROPN
easat-2103	214	41	8	8	NUM
easat-2103	214	42	,	,	PUNCT
easat-2103	214	43	no	no	INTJ
easat-2103	214	44	.	.	NOUN
easat-2103	215	1	6	6	NUM
easat-2103	215	2	:	:	SYM
easat-2103	215	3	466	466	NUM
easat-2103	215	4	-	-	SYM
easat-2103	215	5	476	476	NUM
easat-2103	215	6	,	,	PUNCT
easat-2103	215	7	2024	2024	NUM
easat-2103	215	8	doi	doi	NOUN
easat-2103	215	9	:	:	PUNCT
easat-2103	215	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	215	11	©	©	NOUN
easat-2103	215	12	2024	2024	NUM
easat-2103	215	13	by	by	ADP
easat-2103	215	14	the	the	DET
easat-2103	215	15	authors	author	NOUN
easat-2103	215	16	;	;	PUNCT
easat-2103	215	17	licensee	licensee	PROPN
easat-2103	215	18	learning	learn	VERB
easat-2103	215	19	gate	gate	NOUN
easat-2103	215	20	marketing	marketing	NOUN
easat-2103	215	21	communication	communication	NOUN
easat-2103	215	22	and	and	CCONJ
easat-2103	215	23	importance	importance	NOUN
easat-2103	215	24	of	of	ADP
easat-2103	215	25	its	its	PRON
easat-2103	215	26	evaluation	evaluation	NOUN
easat-2103	215	27	in	in	ADP
easat-2103	215	28	an	an	DET
easat-2103	215	29	online	online	ADJ
easat-2103	215	30	environment	environment	NOUN
easat-2103	215	31	,	,	PUNCT
easat-2103	215	32	”	"	PUNCT
easat-2103	215	33	sustain	sustain	NOUN
easat-2103	215	34	.	.	PUNCT
easat-2103	215	35	,	,	PUNCT
easat-2103	215	36	vol	vol	NOUN
easat-2103	215	37	.	.	PROPN
easat-2103	215	38	11	11	NUM
easat-2103	215	39	,	,	PUNCT
easat-2103	215	40	no	no	INTJ
easat-2103	215	41	.	.	NOUN
easat-2103	215	42	24	24	NUM
easat-2103	215	43	,	,	PUNCT
easat-2103	215	44	pp	pp	ADJ
easat-2103	215	45	.	.	PUNCT
easat-2103	216	1	1	1	NUM
easat-2103	216	2	–	–	PUNCT
easat-2103	216	3	19	19	NUM
easat-2103	216	4	,	,	PUNCT
easat-2103	216	5	2019	2019	NUM
easat-2103	216	6	,	,	PUNCT
easat-2103	216	7	doi	doi	NOUN
easat-2103	216	8	:	:	PUNCT
easat-2103	216	9	10.3390	10.3390	NUM
easat-2103	216	10	/	/	SYM
easat-2103	216	11	su11247016	su11247016	PROPN
easat-2103	216	12	.	.	PUNCT
easat-2103	217	1	[	[	X
easat-2103	217	2	4	4	X
easat-2103	217	3	]	]	PUNCT
easat-2103	217	4	k.	k.	PROPN
easat-2103	217	5	b.	b.	PROPN
easat-2103	217	6	buono	buono	PROPN
easat-2103	217	7	and	and	CCONJ
easat-2103	217	8	t.	t.	NOUN
easat-2103	217	9	suryanto	suryanto	NOUN
easat-2103	217	10	,	,	PUNCT
easat-2103	217	11	“	"	PUNCT
easat-2103	217	12	determinants	determinant	NOUN
easat-2103	217	13	of	of	ADP
easat-2103	217	14	customer	customer	NOUN
easat-2103	217	15	decisions	decision	NOUN
easat-2103	217	16	to	to	PART
easat-2103	217	17	save	save	VERB
easat-2103	217	18	at	at	ADP
easat-2103	217	19	islamic	islamic	ADJ
easat-2103	217	20	banks	bank	NOUN
easat-2103	217	21	,	,	PUNCT
easat-2103	217	22	”	"	PUNCT
easat-2103	217	23	revenue	revenue	NOUN
easat-2103	217	24	j.	j.	PROPN
easat-2103	217	25	manaj	manaj	PROPN
easat-2103	217	26	.	.	PUNCT
easat-2103	218	1	bisnis	bisnis	PROPN
easat-2103	218	2	islam	islam	PROPN
easat-2103	218	3	,	,	PUNCT
easat-2103	218	4	vol	vol	NOUN
easat-2103	218	5	.	.	PROPN
easat-2103	219	1	3	3	NUM
easat-2103	219	2	,	,	PUNCT
easat-2103	219	3	no	no	INTJ
easat-2103	219	4	.	.	NOUN
easat-2103	219	5	2	2	NUM
easat-2103	219	6	,	,	PUNCT
easat-2103	219	7	pp	pp	ADJ
easat-2103	219	8	.	.	PUNCT
easat-2103	220	1	199–210	199–210	NUM
easat-2103	220	2	,	,	PUNCT
easat-2103	220	3	2022	2022	NUM
easat-2103	220	4	,	,	PUNCT
easat-2103	220	5	doi	doi	NOUN
easat-2103	220	6	:	:	PUNCT
easat-2103	220	7	10.24042	10.24042	NUM
easat-2103	220	8	/	/	SYM
easat-2103	220	9	revenue.v3i2.12959	revenue.v3i2.12959	NOUN
easat-2103	220	10	.	.	PUNCT
easat-2103	221	1	[	[	X
easat-2103	221	2	5	5	NUM
easat-2103	221	3	]	]	X
easat-2103	221	4	i.	i.	PROPN
easat-2103	221	5	b.	b.	PROPN
easat-2103	221	6	cempena	cempena	PROPN
easat-2103	221	7	,	,	PUNCT
easat-2103	221	8	i.	i.	PROPN
easat-2103	221	9	a.	a.	PROPN
easat-2103	221	10	s.	s.	PROPN
easat-2103	221	11	brahmayanti	brahmayanti	PROPN
easat-2103	221	12	,	,	PUNCT
easat-2103	221	13	e.	e.	PROPN
easat-2103	221	14	d.	d.	PROPN
easat-2103	221	15	astawinetu	astawinetu	PROPN
easat-2103	221	16	,	,	PUNCT
easat-2103	221	17	f.	f.	PROPN
easat-2103	221	18	a.	a.	PROPN
easat-2103	221	19	b.	b.	PROPN
easat-2103	221	20	k.	k.	PROPN
easat-2103	221	21	panjaitan	panjaitan	PROPN
easat-2103	221	22	,	,	PUNCT
easat-2103	221	23	i.	i.	PROPN
easat-2103	221	24	a.	a.	PROPN
easat-2103	221	25	n.	n.	PROPN
easat-2103	221	26	kartini	kartini	PROPN
easat-2103	221	27	,	,	PUNCT
easat-2103	221	28	and	and	CCONJ
easat-2103	221	29	h.	h.	PROPN
easat-2103	221	30	panjaitan	panjaitan	PROPN
easat-2103	221	31	,	,	PUNCT
easat-2103	221	32	“	"	PUNCT
easat-2103	221	33	the	the	DET
easat-2103	221	34	role	role	NOUN
easat-2103	221	35	of	of	ADP
easat-2103	221	36	customer	customer	NOUN
easat-2103	221	37	values	value	NOUN
easat-2103	221	38	in	in	ADP
easat-2103	221	39	increasing	increase	VERB
easat-2103	221	40	tourist	tourist	NOUN
easat-2103	221	41	satisfaction	satisfaction	NOUN
easat-2103	221	42	in	in	ADP
easat-2103	221	43	gianyar	gianyar	PROPN
easat-2103	221	44	regency	regency	PROPN
easat-2103	221	45	,	,	PUNCT
easat-2103	221	46	bali	bali	PROPN
easat-2103	221	47	,	,	PUNCT
easat-2103	221	48	indonesia	indonesia	PROPN
easat-2103	221	49	,	,	PUNCT
easat-2103	221	50	”	"	PUNCT
easat-2103	221	51	j.	j.	PROPN
easat-2103	221	52	asian	asian	PROPN
easat-2103	221	53	financ	financ	PROPN
easat-2103	221	54	.	.	PUNCT
easat-2103	222	1	econ	econ	PROPN
easat-2103	222	2	.	.	PUNCT
easat-2103	222	3	bus	bus	PROPN
easat-2103	222	4	.	.	PUNCT
easat-2103	222	5	,	,	PUNCT
easat-2103	222	6	vol	vol	NOUN
easat-2103	222	7	.	.	PROPN
easat-2103	222	8	8	8	NUM
easat-2103	222	9	,	,	PUNCT
easat-2103	222	10	no	no	INTJ
easat-2103	222	11	.	.	NOUN
easat-2103	222	12	8	8	NUM
easat-2103	222	13	,	,	PUNCT
easat-2103	222	14	pp	pp	ADJ
easat-2103	222	15	.	.	PUNCT
easat-2103	223	1	553–563	553–563	NUM
easat-2103	223	2	,	,	PUNCT
easat-2103	223	3	2021	2021	NUM
easat-2103	223	4	,	,	PUNCT
easat-2103	223	5	doi	doi	NOUN
easat-2103	223	6	:	:	PUNCT
easat-2103	223	7	10.13106	10.13106	NUM
easat-2103	223	8	/	/	SYM
easat-2103	223	9	jafeb.2021.vol8.no8.0553	jafeb.2021.vol8.no8.0553	PROPN
easat-2103	223	10	.	.	PUNCT
easat-2103	224	1	[	[	X
easat-2103	224	2	6	6	NUM
easat-2103	224	3	]	]	X
easat-2103	224	4	c.	c.	PROPN
easat-2103	224	5	pornpitakpan	pornpitakpan	PROPN
easat-2103	224	6	and	and	CCONJ
easat-2103	224	7	j.	j.	PROPN
easat-2103	224	8	h.	h.	PROPN
easat-2103	224	9	han	han	PROPN
easat-2103	224	10	,	,	PUNCT
easat-2103	224	11	“	"	PUNCT
easat-2103	224	12	the	the	DET
easat-2103	224	13	effect	effect	NOUN
easat-2103	224	14	of	of	ADP
easat-2103	224	15	culture	culture	NOUN
easat-2103	224	16	and	and	CCONJ
easat-2103	224	17	salespersons	salesperson	NOUN
easat-2103	224	18	’	'	PUNCT
easat-2103	224	19	retail	retail	ADJ
easat-2103	224	20	service	service	NOUN
easat-2103	224	21	quality	quality	NOUN
easat-2103	224	22	on	on	ADP
easat-2103	224	23	impulse	impulse	ADJ
easat-2103	224	24	buying	buying	NOUN
easat-2103	224	25	,	,	PUNCT
easat-2103	224	26	”	"	PUNCT
easat-2103	224	27	australas	australa	NOUN
easat-2103	224	28	.	.	PUNCT
easat-2103	225	1	mark	mark	PROPN
easat-2103	225	2	.	.	PUNCT
easat-2103	226	1	j.	j.	PROPN
easat-2103	226	2	,	,	PUNCT
easat-2103	226	3	vol	vol	NOUN
easat-2103	226	4	.	.	PROPN
easat-2103	226	5	21	21	NUM
easat-2103	226	6	,	,	PUNCT
easat-2103	226	7	no	no	INTJ
easat-2103	226	8	.	.	NOUN
easat-2103	226	9	2	2	NUM
easat-2103	226	10	,	,	PUNCT
easat-2103	226	11	pp	pp	ADJ
easat-2103	226	12	.	.	PUNCT
easat-2103	227	1	85–93	85–93	NUM
easat-2103	227	2	,	,	PUNCT
easat-2103	227	3	2013	2013	NUM
easat-2103	227	4	,	,	PUNCT
easat-2103	227	5	doi	doi	NOUN
easat-2103	227	6	:	:	PUNCT
easat-2103	227	7	10.1016	10.1016	NUM
easat-2103	227	8	/	/	SYM
easat-2103	227	9	j.ausmj.2013.02.005	j.ausmj.2013.02.005	PROPN
easat-2103	227	10	.	.	PUNCT
easat-2103	228	1	[	[	X
easat-2103	228	2	7	7	X
easat-2103	228	3	]	]	PUNCT
easat-2103	228	4	b.	b.	PROPN
easat-2103	228	5	jamal	jamal	PROPN
easat-2103	228	6	ali	ali	PROPN
easat-2103	228	7	et	et	PROPN
easat-2103	228	8	al	al	PROPN
easat-2103	228	9	.	.	PROPN
easat-2103	228	10	,	,	PUNCT
easat-2103	228	11	“	"	PUNCT
easat-2103	228	12	hotel	hotel	NOUN
easat-2103	228	13	service	service	NOUN
easat-2103	228	14	quality	quality	NOUN
easat-2103	228	15	:	:	PUNCT
easat-2103	228	16	the	the	DET
easat-2103	228	17	impact	impact	NOUN
easat-2103	228	18	of	of	ADP
easat-2103	228	19	service	service	NOUN
easat-2103	228	20	quality	quality	NOUN
easat-2103	228	21	on	on	ADP
easat-2103	228	22	customer	customer	NOUN
easat-2103	228	23	satisfaction	satisfaction	NOUN
easat-2103	228	24	in	in	ADP
easat-2103	228	25	hospitality	hospitality	NOUN
easat-2103	228	26	,	,	PUNCT
easat-2103	228	27	”	"	PUNCT
easat-2103	228	28	int	int	NOUN
easat-2103	228	29	.	.	PUNCT
easat-2103	229	1	j.	j.	PROPN
easat-2103	229	2	eng	eng	PROPN
easat-2103	229	3	.	.	PROPN
easat-2103	229	4	bus	bus	PROPN
easat-2103	229	5	.	.	PUNCT
easat-2103	230	1	manag	manag	PROPN
easat-2103	230	2	.	.	PROPN
easat-2103	230	3	,	,	PUNCT
easat-2103	230	4	vol	vol	NOUN
easat-2103	230	5	.	.	PROPN
easat-2103	230	6	5	5	NUM
easat-2103	230	7	,	,	PUNCT
easat-2103	230	8	no	no	INTJ
easat-2103	230	9	.	.	NOUN
easat-2103	230	10	3	3	NUM
easat-2103	230	11	,	,	PUNCT
easat-2103	230	12	pp	pp	ADJ
easat-2103	230	13	.	.	PUNCT
easat-2103	231	1	2456–8678	2456–8678	NUM
easat-2103	231	2	,	,	PUNCT
easat-2103	231	3	2018	2018	NUM
easat-2103	231	4	,	,	PUNCT
easat-2103	232	1	[	[	X
easat-2103	232	2	online	online	X
easat-2103	232	3	]	]	X
easat-2103	232	4	.	.	PUNCT
easat-2103	233	1	available	available	ADJ
easat-2103	233	2	:	:	PUNCT
easat-2103	234	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-2103	235	1	[	[	X
easat-2103	235	2	8	8	NUM
easat-2103	235	3	]	]	X
easat-2103	235	4	kaharuddin	kaharuddin	PROPN
easat-2103	235	5	,	,	PUNCT
easat-2103	235	6	j.	j.	PROPN
easat-2103	235	7	napitupulu	napitupulu	PROPN
easat-2103	235	8	,	,	PUNCT
easat-2103	235	9	juliana	juliana	PROPN
easat-2103	235	10	,	,	PUNCT
easat-2103	235	11	r.	r.	PROPN
easat-2103	235	12	pramono	pramono	PROPN
easat-2103	235	13	,	,	PUNCT
easat-2103	235	14	and	and	CCONJ
easat-2103	235	15	e.	e.	PROPN
easat-2103	235	16	l.	l.	PROPN
easat-2103	235	17	l.	l.	PROPN
easat-2103	235	18	saragih	saragih	PROPN
easat-2103	235	19	,	,	PUNCT
easat-2103	235	20	“	"	PUNCT
easat-2103	235	21	determinants	determinant	NOUN
easat-2103	235	22	of	of	ADP
easat-2103	235	23	tourist	tourist	NOUN
easat-2103	235	24	attraction	attraction	NOUN
easat-2103	235	25	of	of	ADP
easat-2103	235	26	the	the	DET
easat-2103	235	27	heritage	heritage	NOUN
easat-2103	235	28	tourism	tourism	NOUN
easat-2103	235	29	,	,	PUNCT
easat-2103	235	30	”	"	PUNCT
easat-2103	235	31	j.	j.	PROPN
easat-2103	235	32	environ	environ	PROPN
easat-2103	235	33	.	.	PROPN
easat-2103	235	34	manag	manag	PROPN
easat-2103	235	35	.	.	PUNCT
easat-2103	236	1	tour	tour	NOUN
easat-2103	236	2	.	.	PUNCT
easat-2103	237	1	,	,	PUNCT
easat-2103	237	2	vol	vol	NOUN
easat-2103	237	3	.	.	PROPN
easat-2103	238	1	12	12	NUM
easat-2103	238	2	,	,	PUNCT
easat-2103	238	3	no	no	INTJ
easat-2103	238	4	.	.	NOUN
easat-2103	238	5	2	2	NUM
easat-2103	238	6	,	,	PUNCT
easat-2103	238	7	pp	pp	ADJ
easat-2103	238	8	.	.	PUNCT
easat-2103	239	1	507–514	507–514	NUM
easat-2103	239	2	,	,	PUNCT
easat-2103	239	3	2021	2021	NUM
easat-2103	239	4	,	,	PUNCT
easat-2103	239	5	doi	doi	NOUN
easat-2103	239	6	:	:	PUNCT
easat-2103	239	7	10.14505//jemt.12.2(50).19	10.14505//jemt.12.2(50).19	NUM
easat-2103	239	8	.	.	PUNCT
easat-2103	240	1	[	[	X
easat-2103	240	2	9	9	NUM
easat-2103	240	3	]	]	PUNCT
easat-2103	240	4	c.	c.	NOUN
easat-2103	240	5	tungpantong	tungpantong	PROPN
easat-2103	240	6	,	,	PUNCT
easat-2103	240	7	p.	p.	PROPN
easat-2103	240	8	nilsook	nilsook	NOUN
easat-2103	240	9	,	,	PUNCT
easat-2103	240	10	and	and	CCONJ
easat-2103	240	11	p.	p.	NOUN
easat-2103	240	12	wannapiroon	wannapiroon	NOUN
easat-2103	240	13	,	,	PUNCT
easat-2103	240	14	“	"	PUNCT
easat-2103	240	15	factors	factor	NOUN
easat-2103	240	16	influencing	influence	VERB
easat-2103	240	17	digital	digital	ADJ
easat-2103	240	18	transformation	transformation	NOUN
easat-2103	240	19	adoption	adoption	NOUN
easat-2103	240	20	among	among	ADP
easat-2103	240	21	higher	high	ADJ
easat-2103	240	22	education	education	NOUN
easat-2103	240	23	institutions	institution	NOUN
easat-2103	240	24	during	during	ADP
easat-2103	240	25	digital	digital	ADJ
easat-2103	240	26	disruption	disruption	NOUN
easat-2103	240	27	,	,	PUNCT
easat-2103	240	28	”	"	PUNCT
easat-2103	240	29	high	high	ADJ
easat-2103	240	30	.	.	PUNCT
easat-2103	241	1	educ	educ	PROPN
easat-2103	241	2	.	.	PUNCT
easat-2103	242	1	stud	stud	PROPN
easat-2103	242	2	.	.	PUNCT
easat-2103	243	1	,	,	PUNCT
easat-2103	243	2	vol	vol	NOUN
easat-2103	243	3	.	.	PROPN
easat-2103	244	1	12	12	NUM
easat-2103	244	2	,	,	PUNCT
easat-2103	244	3	no	no	INTJ
easat-2103	244	4	.	.	NOUN
easat-2103	244	5	2	2	NUM
easat-2103	244	6	,	,	PUNCT
easat-2103	244	7	p.	p.	NOUN
easat-2103	244	8	9	9	NUM
easat-2103	244	9	,	,	PUNCT
easat-2103	244	10	2022	2022	NUM
easat-2103	244	11	,	,	PUNCT
easat-2103	244	12	doi	doi	NOUN
easat-2103	244	13	:	:	PUNCT
easat-2103	244	14	10.5539	10.5539	NUM
easat-2103	244	15	/	/	SYM
easat-2103	244	16	hes.v12n2p9	hes.v12n2p9	NOUN
easat-2103	244	17	.	.	PUNCT
easat-2103	245	1	[	[	X
easat-2103	245	2	10	10	NUM
easat-2103	245	3	]	]	X
easat-2103	245	4	n.	n.	NOUN
easat-2103	245	5	sari	sari	NOUN
easat-2103	245	6	,	,	PUNCT
easat-2103	245	7	lika	lika	X
easat-2103	245	8	annisa	annisa	NOUN
easat-2103	245	9	,	,	PUNCT
easat-2103	245	10	and	and	CCONJ
easat-2103	245	11	eka	eka	PROPN
easat-2103	245	12	nurlina	nurlina	PROPN
easat-2103	245	13	,	,	PUNCT
easat-2103	245	14	“	"	PUNCT
easat-2103	245	15	analisis	analisis	ADJ
easat-2103	245	16	faktor	faktor	PROPN
easat-2103	245	17	pendorong	pendorong	PROPN
easat-2103	245	18	minat	minat	PROPN
easat-2103	245	19	nasabah	nasabah	PROPN
easat-2103	245	20	dalam	dalam	PROPN
easat-2103	245	21	memilih	memilih	PROPN
easat-2103	245	22	tabungan	tabungan	VERB
easat-2103	245	23	haji	haji	PROPN
easat-2103	245	24	di	di	PROPN
easat-2103	245	25	bank	bank	PROPN
easat-2103	245	26	syariah	syariah	PROPN
easat-2103	245	27	mandiri	mandiri	NOUN
easat-2103	245	28	kantor	kantor	PROPN
easat-2103	245	29	cabang	cabang	PROPN
easat-2103	245	30	aceh	aceh	PROPN
easat-2103	245	31	,	,	PUNCT
easat-2103	245	32	”	"	PUNCT
easat-2103	245	33	j	j	PROPN
easat-2103	245	34	-	-	PUNCT
easat-2103	245	35	ebis	ebis	ADJ
easat-2103	245	36	(	(	PUNCT
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easat-2103	245	38	ekon	ekon	PROPN
easat-2103	245	39	.	.	PUNCT
easat-2103	246	1	dan	dan	PROPN
easat-2103	246	2	bisnis	bisnis	PROPN
easat-2103	246	3	islam	islam	PROPN
easat-2103	246	4	.	.	PROPN
easat-2103	246	5	,	,	PUNCT
easat-2103	246	6	vol	vol	NOUN
easat-2103	246	7	.	.	PROPN
easat-2103	247	1	6	6	NUM
easat-2103	247	2	,	,	PUNCT
easat-2103	247	3	no	no	INTJ
easat-2103	247	4	.	.	NOUN
easat-2103	247	5	2	2	NUM
easat-2103	247	6	,	,	PUNCT
easat-2103	247	7	pp	pp	ADJ
easat-2103	247	8	.	.	PUNCT
easat-2103	248	1	124–141	124–141	NUM
easat-2103	248	2	,	,	PUNCT
easat-2103	248	3	2021	2021	NUM
easat-2103	248	4	,	,	PUNCT
easat-2103	248	5	doi	doi	NOUN
easat-2103	248	6	:	:	PUNCT
easat-2103	248	7	10.32505	10.32505	NUM
easat-2103	248	8	/	/	SYM
easat-2103	248	9	j	j	PROPN
easat-2103	248	10	-	-	PUNCT
easat-2103	248	11	ebis.v6i2.3549	ebis.v6i2.3549	PROPN
easat-2103	248	12	.	.	PUNCT
easat-2103	249	1	[	[	X
easat-2103	249	2	11	11	NUM
easat-2103	249	3	]	]	PUNCT
easat-2103	249	4	s.	s.	PROPN
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easat-2103	249	6	,	,	PUNCT
easat-2103	249	7	“	"	PUNCT
easat-2103	249	8	polri	polri	NOUN
easat-2103	249	9	menuju	menuju	VERB
easat-2103	249	10	smart	smart	ADJ
easat-2103	249	11	police	police	NOUN
easat-2103	249	12	,	,	PUNCT
easat-2103	249	13	”	"	PUNCT
easat-2103	249	14	j.	j.	PROPN
easat-2103	249	15	ilmu	ilmu	PROPN
easat-2103	249	16	kepol	kepol	PROPN
easat-2103	249	17	.	.	PUNCT
easat-2103	250	1	,	,	PUNCT
easat-2103	250	2	vol	vol	NOUN
easat-2103	250	3	.	.	PROPN
easat-2103	251	1	14	14	NUM
easat-2103	251	2	,	,	PUNCT
easat-2103	251	3	no	no	INTJ
easat-2103	251	4	.	.	NOUN
easat-2103	251	5	2	2	NUM
easat-2103	251	6	,	,	PUNCT
easat-2103	251	7	pp	pp	ADJ
easat-2103	251	8	.	.	PUNCT
easat-2103	252	1	102–113	102–113	NUM
easat-2103	252	2	,	,	PUNCT
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easat-2103	252	4	.	.	PUNCT
easat-2103	253	1	[	[	X
easat-2103	253	2	12	12	NUM
easat-2103	253	3	]	]	PUNCT
easat-2103	253	4	k.	k.	PROPN
easat-2103	253	5	gangl	gangl	PROPN
easat-2103	253	6	,	,	PUNCT
easat-2103	253	7	b.	b.	PROPN
easat-2103	253	8	hartl	hartl	PROPN
easat-2103	253	9	,	,	PUNCT
easat-2103	253	10	e.	e.	PROPN
easat-2103	253	11	hofmann	hofmann	PROPN
easat-2103	253	12	,	,	PUNCT
easat-2103	253	13	and	and	CCONJ
easat-2103	253	14	e.	e.	PROPN
easat-2103	253	15	kirchler	kirchler	PROPN
easat-2103	253	16	,	,	PUNCT
easat-2103	253	17	“	"	PUNCT
easat-2103	253	18	the	the	DET
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easat-2103	253	20	between	between	ADP
easat-2103	253	21	austrian	austrian	ADJ
easat-2103	253	22	tax	tax	NOUN
easat-2103	253	23	auditors	auditor	NOUN
easat-2103	253	24	and	and	CCONJ
easat-2103	253	25	self	self	NOUN
easat-2103	253	26	-	-	PUNCT
easat-2103	253	27	employed	employ	VERB
easat-2103	253	28	taxpayers	taxpayer	NOUN
easat-2103	253	29	:	:	PUNCT
easat-2103	253	30	evidence	evidence	NOUN
easat-2103	253	31	from	from	ADP
easat-2103	253	32	a	a	DET
easat-2103	253	33	qualitative	qualitative	ADJ
easat-2103	253	34	study	study	NOUN
easat-2103	253	35	,	,	PUNCT
easat-2103	253	36	”	"	PUNCT
easat-2103	253	37	front	front	NOUN
easat-2103	253	38	.	.	PUNCT
easat-2103	254	1	psychol	psychol	NOUN
easat-2103	254	2	.	.	PROPN
easat-2103	254	3	,	,	PUNCT
easat-2103	254	4	vol	vol	NOUN
easat-2103	254	5	.	.	PROPN
easat-2103	254	6	10	10	NUM
easat-2103	254	7	,	,	PUNCT
easat-2103	254	8	no	no	INTJ
easat-2103	254	9	.	.	PUNCT
easat-2103	255	1	may	may	AUX
easat-2103	255	2	,	,	PUNCT
easat-2103	255	3	pp	pp	ADV
easat-2103	255	4	.	.	PUNCT
easat-2103	256	1	1–13	1–13	NOUN
easat-2103	256	2	,	,	PUNCT
easat-2103	256	3	2019	2019	NUM
easat-2103	256	4	,	,	PUNCT
easat-2103	256	5	doi	doi	NOUN
easat-2103	256	6	:	:	PUNCT
easat-2103	256	7	10.3389	10.3389	NUM
easat-2103	256	8	/	/	SYM
easat-2103	256	9	fpsyg.2019.01034	fpsyg.2019.01034	NOUN
easat-2103	256	10	.	.	PUNCT
easat-2103	257	1	[	[	X
easat-2103	257	2	13	13	NUM
easat-2103	257	3	]	]	X
easat-2103	257	4	y.	y.	NOUN
easat-2103	257	5	olawale	olawale	PROPN
easat-2103	257	6	and	and	CCONJ
easat-2103	257	7	m.	m.	NOUN
easat-2103	257	8	sun	sun	PROPN
easat-2103	257	9	,	,	PUNCT
easat-2103	257	10	“	"	PUNCT
easat-2103	257	11	construction	construction	NOUN
easat-2103	257	12	project	project	NOUN
easat-2103	257	13	control	control	NOUN
easat-2103	257	14	in	in	ADP
easat-2103	257	15	the	the	DET
easat-2103	257	16	uk	uk	PROPN
easat-2103	257	17	:	:	PUNCT
easat-2103	257	18	current	current	ADJ
easat-2103	257	19	practice	practice	NOUN
easat-2103	257	20	,	,	PUNCT
easat-2103	257	21	existing	exist	VERB
easat-2103	257	22	problems	problem	NOUN
easat-2103	257	23	and	and	CCONJ
easat-2103	257	24	recommendations	recommendation	NOUN
easat-2103	257	25	for	for	ADP
easat-2103	257	26	future	future	ADJ
easat-2103	257	27	improvement	improvement	NOUN
easat-2103	257	28	,	,	PUNCT
easat-2103	257	29	”	"	PUNCT
easat-2103	257	30	int	int	NOUN
easat-2103	257	31	.	.	PUNCT
easat-2103	258	1	j.	j.	PROPN
easat-2103	258	2	proj	proj	PROPN
easat-2103	258	3	.	.	PUNCT
easat-2103	259	1	manag	manag	PROPN
easat-2103	259	2	.	.	PROPN
easat-2103	259	3	,	,	PUNCT
easat-2103	259	4	vol	vol	NOUN
easat-2103	259	5	.	.	PROPN
easat-2103	260	1	33	33	NUM
easat-2103	260	2	,	,	PUNCT
easat-2103	260	3	no	no	INTJ
easat-2103	260	4	.	.	NOUN
easat-2103	260	5	3	3	NUM
easat-2103	260	6	,	,	PUNCT
easat-2103	260	7	pp	pp	ADJ
easat-2103	260	8	.	.	PUNCT
easat-2103	261	1	623–637	623–637	NUM
easat-2103	261	2	,	,	PUNCT
easat-2103	261	3	2015	2015	NUM
easat-2103	261	4	,	,	PUNCT
easat-2103	261	5	doi	doi	NOUN
easat-2103	261	6	:	:	PUNCT
easat-2103	261	7	10.1016	10.1016	NUM
easat-2103	261	8	/	/	SYM
easat-2103	261	9	j.ijproman.2014.10.003	j.ijproman.2014.10.003	NOUN
easat-2103	261	10	.	.	PUNCT
easat-2103	262	1	[	[	X
easat-2103	262	2	14	14	NUM
easat-2103	262	3	]	]	PUNCT
easat-2103	262	4	j.	j.	PROPN
easat-2103	262	5	w.	w.	PROPN
easat-2103	262	6	creswell	creswell	PROPN
easat-2103	262	7	and	and	CCONJ
easat-2103	262	8	v.	v.	ADP
easat-2103	262	9	l.	l.	PROPN
easat-2103	262	10	p.	p.	PROPN
easat-2103	262	11	clark	clark	PROPN
easat-2103	262	12	,	,	PUNCT
easat-2103	262	13	“	"	PUNCT
easat-2103	262	14	choosing	choose	VERB
easat-2103	262	15	a	a	DET
easat-2103	262	16	mixed	mixed	ADJ
easat-2103	262	17	methods	method	NOUN
easat-2103	262	18	design	design	NOUN
easat-2103	262	19	,	,	PUNCT
easat-2103	262	20	”	"	PUNCT
easat-2103	262	21	in	in	ADP
easat-2103	262	22	designing	design	VERB
easat-2103	262	23	and	and	CCONJ
easat-2103	262	24	conducting	conduct	VERB
easat-2103	262	25	mixed	mixed	ADJ
easat-2103	262	26	methods	method	NOUN
easat-2103	262	27	research	research	NOUN
easat-2103	262	28	,	,	PUNCT
easat-2103	262	29	california	california	PROPN
easat-2103	262	30	:	:	PUNCT
easat-2103	262	31	sage	sage	NOUN
easat-2103	262	32	publications	publication	NOUN
easat-2103	262	33	,	,	PUNCT
easat-2103	262	34	inc	inc	PROPN
easat-2103	262	35	.	.	PROPN
easat-2103	262	36	,	,	PUNCT
easat-2103	262	37	2011	2011	NUM
easat-2103	262	38	,	,	PUNCT
easat-2103	262	39	pp	pp	ADV
easat-2103	262	40	.	.	PUNCT
easat-2103	263	1	53–106	53–106	NUM
easat-2103	263	2	.	.	PUNCT
easat-2103	264	1	[	[	X
easat-2103	264	2	15	15	NUM
easat-2103	264	3	]	]	X
easat-2103	264	4	j.	j.	PROPN
easat-2103	264	5	w.	w.	PROPN
easat-2103	264	6	creswell	creswell	PROPN
easat-2103	264	7	,	,	PUNCT
easat-2103	264	8	research	research	NOUN
easat-2103	264	9	design	design	NOUN
easat-2103	264	10	:	:	PUNCT
easat-2103	264	11	qualitative	qualitative	NOUN
easat-2103	264	12	,	,	PUNCT
easat-2103	264	13	quantitative	quantitative	ADJ
easat-2103	264	14	,	,	PUNCT
easat-2103	264	15	and	and	CCONJ
easat-2103	264	16	mixed	mixed	ADJ
easat-2103	264	17	methods	method	NOUN
easat-2103	264	18	approaches	approach	NOUN
easat-2103	264	19	,	,	PUNCT
easat-2103	264	20	six	six	NUM
easat-2103	264	21	.	.	PUNCT
easat-2103	265	1	california	california	PROPN
easat-2103	265	2	:	:	PUNCT
easat-2103	265	3	sage	sage	NOUN
easat-2103	265	4	publications	publication	NOUN
easat-2103	265	5	,	,	PUNCT
easat-2103	265	6	2022	2022	NUM
easat-2103	265	7	.	.	PUNCT
easat-2103	266	1	[	[	X
easat-2103	266	2	16	16	NUM
easat-2103	266	3	]	]	PUNCT
easat-2103	266	4	m.	m.	PROPN
easat-2103	266	5	q.	q.	PROPN
easat-2103	266	6	patton	patton	PROPN
easat-2103	266	7	,	,	PUNCT
easat-2103	266	8	qualitative	qualitative	ADJ
easat-2103	266	9	research	research	NOUN
easat-2103	266	10	&	&	CCONJ
easat-2103	266	11	evaluation	evaluation	NOUN
easat-2103	266	12	methods	method	NOUN
easat-2103	266	13	,	,	PUNCT
easat-2103	266	14	3rd	3rd	ADJ
easat-2103	266	15	ed	ed	NOUN
easat-2103	266	16	.	.	PUNCT
easat-2103	266	17	lon	lon	PROPN
easat-2103	266	18	:	:	PUNCT
easat-2103	266	19	sage	sage	NOUN
easat-2103	266	20	,	,	PUNCT
easat-2103	266	21	2002	2002	NUM
easat-2103	266	22	.	.	PUNCT
easat-2103	267	1	[	[	X
easat-2103	267	2	17	17	NUM
easat-2103	267	3	]	]	X
easat-2103	267	4	m.	m.	NOUN
easat-2103	267	5	a.	a.	PROPN
easat-2103	267	6	am	am	PROPN
easat-2103	267	7	and	and	CCONJ
easat-2103	267	8	e.	e.	PROPN
easat-2103	267	9	purnama	purnama	PROPN
easat-2103	267	10	,	,	PUNCT
easat-2103	267	11	“	"	PUNCT
easat-2103	267	12	exploring	explore	VERB
easat-2103	267	13	innovative	innovative	ADJ
easat-2103	267	14	approaches	approach	NOUN
easat-2103	267	15	and	and	CCONJ
easat-2103	267	16	evaluation	evaluation	NOUN
easat-2103	267	17	techniques	technique	NOUN
easat-2103	267	18	in	in	ADP
easat-2103	267	19	physics	physics	NOUN
easat-2103	267	20	education	education	NOUN
easat-2103	267	21	at	at	ADP
easat-2103	267	22	madrasah	madrasah	PROPN
easat-2103	267	23	aliyah	aliyah	PROPN
easat-2103	267	24	negeri	negeri	PROPN
easat-2103	267	25	,	,	PUNCT
easat-2103	267	26	”	"	PUNCT
easat-2103	267	27	in	in	ADP
easat-2103	267	28	proceedings	proceeding	NOUN
easat-2103	267	29	of	of	ADP
easat-2103	267	30	the	the	DET
easat-2103	267	31	6th	6th	ADJ
easat-2103	267	32	international	international	ADJ
easat-2103	267	33	conference	conference	NOUN
easat-2103	267	34	on	on	ADP
easat-2103	267	35	current	current	ADJ
easat-2103	267	36	issues	issue	NOUN
easat-2103	267	37	in	in	ADP
easat-2103	267	38	education	education	NOUN
easat-2103	267	39	(	(	PUNCT
easat-2103	267	40	iccie	iccie	ADJ
easat-2103	267	41	)	)	PUNCT
easat-2103	267	42	2023	2023	NUM
easat-2103	267	43	,	,	PUNCT
easat-2103	267	44	advances	advance	NOUN
easat-2103	267	45	in	in	ADP
easat-2103	267	46	social	social	ADJ
easat-2103	267	47	science	science	NOUN
easat-2103	267	48	,	,	PUNCT
easat-2103	267	49	education	education	NOUN
easat-2103	267	50	and	and	CCONJ
easat-2103	267	51	humanities	humanity	NOUN
easat-2103	267	52	research	research	NOUN
easat-2103	267	53	,	,	PUNCT
easat-2103	267	54	2024	2024	NUM
easat-2103	267	55	,	,	PUNCT
easat-2103	267	56	pp	pp	ADV
easat-2103	267	57	.	.	PUNCT
easat-2103	268	1	20–29	20–29	X
easat-2103	268	2	.	.	PUNCT
easat-2103	269	1	doi	doi	NOUN
easat-2103	269	2	:	:	PUNCT
easat-2103	269	3	10.2991/978	10.2991/978	NUM
easat-2103	269	4	-	-	SYM
easat-2103	269	5	2	2	NUM
easat-2103	269	6	-	-	PUNCT
easat-2103	269	7	38476	38476	NUM
easat-2103	269	8	-	-	SYM
easat-2103	269	9	245	245	NUM
easat-2103	269	10	-	-	SYM
easat-2103	269	11	3_4	3_4	NUM
easat-2103	269	12	.	.	PUNCT
easat-2103	270	1	[	[	X
easat-2103	270	2	18	18	NUM
easat-2103	270	3	]	]	PUNCT
easat-2103	270	4	j.	j.	PROPN
easat-2103	270	5	w.	w.	PROPN
easat-2103	270	6	creswell	creswell	PROPN
easat-2103	270	7	,	,	PUNCT
easat-2103	270	8	research	research	NOUN
easat-2103	270	9	design	design	NOUN
easat-2103	270	10	.	.	PUNCT
easat-2103	271	1	pendekatan	pendekatan	PROPN
easat-2103	271	2	kualitatif	kualitatif	PROPN
easat-2103	271	3	.	.	PUNCT
easat-2103	272	1	2012	2012	NUM
easat-2103	272	2	.	.	PUNCT
easat-2103	273	1	[	[	X
easat-2103	273	2	19	19	NUM
easat-2103	273	3	]	]	X
easat-2103	273	4	v.	v.	ADP
easat-2103	273	5	atasoy	atasoy	NOUN
easat-2103	273	6	and	and	CCONJ
easat-2103	273	7	g.	g.	PROPN
easat-2103	273	8	kaya	kaya	PROPN
easat-2103	273	9	,	,	PUNCT
easat-2103	273	10	“	"	PUNCT
easat-2103	273	11	formative	formative	ADJ
easat-2103	273	12	assessment	assessment	NOUN
easat-2103	273	13	practices	practice	NOUN
easat-2103	273	14	in	in	ADP
easat-2103	273	15	science	science	NOUN
easat-2103	273	16	education	education	NOUN
easat-2103	273	17	:	:	PUNCT
easat-2103	273	18	a	a	DET
easat-2103	273	19	meta	meta	ADJ
easat-2103	273	20	-	-	PUNCT
easat-2103	273	21	synthesis	synthesis	NOUN
easat-2103	273	22	study	study	NOUN
easat-2103	273	23	,	,	PUNCT
easat-2103	273	24	”	"	PUNCT
easat-2103	273	25	stud	stud	NOUN
easat-2103	273	26	.	.	PUNCT
easat-2103	274	1	educ	educ	PROPN
easat-2103	274	2	.	.	PUNCT
easat-2103	275	1	eval	eval	PROPN
easat-2103	275	2	.	.	PUNCT
easat-2103	276	1	,	,	PUNCT
easat-2103	276	2	vol	vol	NOUN
easat-2103	276	3	.	.	PROPN
easat-2103	277	1	75	75	NUM
easat-2103	277	2	,	,	PUNCT
easat-2103	277	3	no	no	INTJ
easat-2103	277	4	.	.	NOUN
easat-2103	277	5	2	2	NUM
easat-2103	277	6	,	,	PUNCT
easat-2103	277	7	pp	pp	ADJ
easat-2103	277	8	.	.	PUNCT
easat-2103	278	1	1–12	1–12	NOUN
easat-2103	278	2	,	,	PUNCT
easat-2103	278	3	2022	2022	NUM
easat-2103	278	4	,	,	PUNCT
easat-2103	278	5	doi	doi	NOUN
easat-2103	278	6	:	:	PUNCT
easat-2103	278	7	10.1016	10.1016	NUM
easat-2103	278	8	/	/	SYM
easat-2103	278	9	j.stueduc.2022.101186	j.stueduc.2022.101186	NOUN
easat-2103	278	10	.	.	PUNCT
easat-2103	279	1	[	[	X
easat-2103	279	2	20	20	NUM
easat-2103	279	3	]	]	PUNCT
easat-2103	279	4	s.	s.	PROPN
easat-2103	279	5	sultan	sultan	PROPN
easat-2103	279	6	and	and	CCONJ
easat-2103	279	7	w.	w.	PROPN
easat-2103	279	8	i.	i.	PROPN
easat-2103	279	9	m.	m.	PROPN
easat-2103	279	10	sultan	sultan	PROPN
easat-2103	279	11	,	,	PUNCT
easat-2103	279	12	“	"	PUNCT
easat-2103	279	13	women	woman	NOUN
easat-2103	279	14	msmes	msme	NOUN
easat-2103	279	15	in	in	ADP
easat-2103	279	16	times	time	NOUN
easat-2103	279	17	of	of	ADP
easat-2103	279	18	crisis	crisis	NOUN
easat-2103	279	19	:	:	PUNCT
easat-2103	279	20	challenges	challenge	NOUN
easat-2103	279	21	and	and	CCONJ
easat-2103	279	22	opportunities	opportunity	NOUN
easat-2103	279	23	,	,	PUNCT
easat-2103	279	24	”	"	PUNCT
easat-2103	279	25	j.	j.	PROPN
easat-2103	279	26	small	small	ADJ
easat-2103	279	27	bus	bus	NOUN
easat-2103	279	28	.	.	PUNCT
easat-2103	280	1	enterp	enterp	PROPN
easat-2103	280	2	.	.	PUNCT
easat-2103	281	1	dev	dev	PROPN
easat-2103	281	2	.	.	PROPN
easat-2103	281	3	,	,	PUNCT
easat-2103	281	4	vol	vol	NOUN
easat-2103	281	5	.	.	PROPN
easat-2103	282	1	27	27	NUM
easat-2103	282	2	,	,	PUNCT
easat-2103	282	3	no	no	INTJ
easat-2103	282	4	.	.	NOUN
easat-2103	282	5	7	7	NUM
easat-2103	282	6	,	,	PUNCT
easat-2103	282	7	pp	pp	ADJ
easat-2103	282	8	.	.	PUNCT
easat-2103	283	1	1069–1083	1069–1083	NUM
easat-2103	283	2	,	,	PUNCT
easat-2103	283	3	2020	2020	NUM
easat-2103	283	4	,	,	PUNCT
easat-2103	283	5	doi	doi	NOUN
easat-2103	283	6	:	:	PUNCT
easat-2103	283	7	10.1108	10.1108	NUM
easat-2103	283	8	/	/	SYM
easat-2103	283	9	jsbed-06	jsbed-06	PROPN
easat-2103	283	10	-	-	PUNCT
easat-2103	283	11	2020	2020	NUM
easat-2103	283	12	-	-	SYM
easat-2103	283	13	0226	0226	NUM
easat-2103	283	14	.	.	PUNCT
easat-2103	284	1	[	[	X
easat-2103	284	2	21	21	NUM
easat-2103	284	3	]	]	PUNCT
easat-2103	284	4	z.	z.	PROPN
easat-2103	284	5	wang	wang	PROPN
easat-2103	284	6	and	and	CCONJ
easat-2103	284	7	d.	d.	PROPN
easat-2103	284	8	zou	zou	PROPN
easat-2103	284	9	,	,	PUNCT
easat-2103	284	10	“	"	PUNCT
easat-2103	284	11	synchronous	synchronous	ADJ
easat-2103	284	12	computer	computer	NOUN
easat-2103	284	13	mediated	mediate	VERB
easat-2103	284	14	communication	communication	NOUN
easat-2103	284	15	in	in	ADP
easat-2103	284	16	english	english	ADJ
easat-2103	284	17	language	language	NOUN
easat-2103	284	18	classes	class	NOUN
easat-2103	284	19	during	during	ADP
easat-2103	284	20	the	the	DET
easat-2103	284	21	pandemic	pandemic	NOUN
easat-2103	284	22	:	:	PUNCT
easat-2103	284	23	a	a	DET
easat-2103	284	24	case	case	NOUN
easat-2103	284	25	study	study	NOUN
easat-2103	284	26	of	of	ADP
easat-2103	284	27	wuhan	wuhan	PROPN
easat-2103	284	28	,	,	PUNCT
easat-2103	284	29	”	"	PUNCT
easat-2103	284	30	lect	lect	NOUN
easat-2103	284	31	.	.	PUNCT
easat-2103	285	1	notes	note	VERB
easat-2103	285	2	comput	comput	ADJ
easat-2103	285	3	.	.	PUNCT
easat-2103	286	1	sci	sci	PROPN
easat-2103	286	2	.	.	PUNCT
easat-2103	287	1	(	(	PUNCT
easat-2103	287	2	including	include	VERB
easat-2103	287	3	subser	subser	NOUN
easat-2103	287	4	.	.	PUNCT
easat-2103	288	1	lect	lect	PROPN
easat-2103	288	2	.	.	PUNCT
easat-2103	289	1	notes	note	NOUN
easat-2103	289	2	artif	artif	VERB
easat-2103	289	3	.	.	PUNCT
easat-2103	290	1	intell	intell	PROPN
easat-2103	290	2	.	.	PUNCT
easat-2103	291	1	lect	lect	PROPN
easat-2103	291	2	.	.	PUNCT
easat-2103	292	1	notes	note	VERB
easat-2103	292	2	bioinformatics	bioinformatics	NOUN
easat-2103	292	3	)	)	PUNCT
easat-2103	292	4	,	,	PUNCT
easat-2103	292	5	vol	vol	NOUN
easat-2103	292	6	.	.	PROPN
easat-2103	292	7	13089	13089	NUM
easat-2103	292	8	lncs	lncs	PROPN
easat-2103	292	9	,	,	PUNCT
easat-2103	292	10	pp	pp	ADJ
easat-2103	292	11	.	.	PUNCT
easat-2103	293	1	325–333	325–333	NUM
easat-2103	293	2	,	,	PUNCT
easat-2103	293	3	2021	2021	NUM
easat-2103	293	4	,	,	PUNCT
easat-2103	293	5	doi	doi	NOUN
easat-2103	293	6	:	:	PUNCT
easat-2103	293	7	10.1007/978	10.1007/978	NUM
easat-2103	293	8	-	-	SYM
easat-2103	293	9	3	3	NUM
easat-2103	293	10	-	-	PUNCT
easat-2103	293	11	030	030	NUM
easat-2103	293	12	-	-	PUNCT
easat-2103	293	13	92836	92836	NUM
easat-2103	293	14	-	-	PUNCT
easat-2103	293	15	0_28	0_28	NOUN
easat-2103	293	16	.	.	PUNCT
easat-2103	294	1	[	[	X
easat-2103	294	2	22	22	NUM
easat-2103	294	3	]	]	X
easat-2103	294	4	g.	g.	PROPN
easat-2103	294	5	s.	s.	PROPN
easat-2103	294	6	m.	m.	PROPN
easat-2103	294	7	chwo	chwo	PROPN
easat-2103	294	8	,	,	PUNCT
easat-2103	294	9	m.	m.	PROPN
easat-2103	294	10	w.	w.	PROPN
easat-2103	294	11	marek	marek	PROPN
easat-2103	294	12	,	,	PUNCT
easat-2103	294	13	and	and	CCONJ
easat-2103	294	14	w.	w.	PROPN
easat-2103	294	15	c.	c.	PROPN
easat-2103	294	16	v.	v.	PROPN
easat-2103	294	17	wu	wu	PROPN
easat-2103	294	18	,	,	PUNCT
easat-2103	294	19	“	"	PUNCT
easat-2103	294	20	meta	meta	ADJ
easat-2103	294	21	-	-	PUNCT
easat-2103	294	22	analysis	analysis	NOUN
easat-2103	294	23	of	of	ADP
easat-2103	294	24	mall	mall	NOUN
easat-2103	294	25	research	research	NOUN
easat-2103	294	26	and	and	CCONJ
easat-2103	294	27	design	design	NOUN
easat-2103	294	28	,	,	PUNCT
easat-2103	294	29	”	"	PUNCT
easat-2103	294	30	system	system	NOUN
easat-2103	294	31	,	,	PUNCT
easat-2103	294	32	vol	vol	NOUN
easat-2103	294	33	.	.	PROPN
easat-2103	294	34	74	74	NUM
easat-2103	294	35	,	,	PUNCT
easat-2103	294	36	pp	pp	ADJ
easat-2103	294	37	.	.	PUNCT
easat-2103	295	1	62–72	62–72	NUM
easat-2103	295	2	,	,	PUNCT
easat-2103	295	3	2018	2018	NUM
easat-2103	295	4	,	,	PUNCT
easat-2103	295	5	doi	doi	NOUN
easat-2103	295	6	:	:	PUNCT
easat-2103	295	7	10.1016	10.1016	NUM
easat-2103	295	8	/	/	SYM
easat-2103	295	9	j.system.2018.02.009	j.system.2018.02.009	PROPN
easat-2103	295	10	.	.	PUNCT
easat-2103	296	1	[	[	X
easat-2103	296	2	23	23	NUM
easat-2103	296	3	]	]	PUNCT
easat-2103	296	4	a.	a.	NOUN
easat-2103	296	5	z.	z.	PROPN
easat-2103	296	6	andhani	andhani	PROPN
easat-2103	296	7	and	and	CCONJ
easat-2103	296	8	g.	g.	PROPN
easat-2103	296	9	yanitama	yanitama	PROPN
easat-2103	296	10	,	,	PUNCT
easat-2103	296	11	“	"	PUNCT
easat-2103	296	12	analisis	analisis	ADJ
easat-2103	296	13	penerapan	penerapan	NOUN
easat-2103	296	14	sistem	sistem	PROPN
easat-2103	296	15	ina	ina	PROPN
easat-2103	296	16	-	-	PUNCT
easat-2103	296	17	cbg	cbg	PROPN
easat-2103	296	18	’s	’s	PROPN
easat-2103	296	19	rawat	rawat	PROPN
easat-2103	296	20	jalan	jalan	PROPN
easat-2103	296	21	guna	guna	PROPN
easat-2103	296	22	menunjang	menunjang	PROPN
easat-2103	296	23	efektivitas	efektivitas	PROPN
easat-2103	296	24	kerja	kerja	PROPN
easat-2103	296	25	pmik	pmik	PROPN
easat-2103	296	26	di	di	PROPN
easat-2103	296	27	rumah	rumah	PROPN
easat-2103	296	28	sakit	sakit	PROPN
easat-2103	296	29	muhammadiyah	muhammadiyah	PROPN
easat-2103	296	30	bandung	bandung	PROPN
easat-2103	296	31	,	,	PUNCT
easat-2103	296	32	”	"	PUNCT
easat-2103	296	33	infokes	infoke	NOUN
easat-2103	296	34	(	(	PUNCT
easat-2103	296	35	informasi	informasi	PROPN
easat-2103	296	36	kesehatan	kesehatan	PROPN
easat-2103	296	37	)	)	PUNCT
easat-2103	296	38	,	,	PUNCT
easat-2103	296	39	vol	vol	NOUN
easat-2103	296	40	.	.	PROPN
easat-2103	296	41	5	5	NUM
easat-2103	296	42	,	,	PUNCT
easat-2103	296	43	no	no	INTJ
easat-2103	296	44	.	.	NOUN
easat-2103	296	45	1	1	NUM
easat-2103	296	46	,	,	PUNCT
easat-2103	296	47	pp	pp	ADJ
easat-2103	296	48	.	.	PUNCT
easat-2103	296	49	17–27	17–27	NUM
easat-2103	296	50	,	,	PUNCT
easat-2103	296	51	2021	2021	NUM
easat-2103	296	52	,	,	PUNCT
easat-2103	296	53	doi	doi	NOUN
easat-2103	296	54	:	:	PUNCT
easat-2103	296	55	10.56689	10.56689	NUM
easat-2103	296	56	/	/	SYM
easat-2103	296	57	infokes.v5i1.308	infokes.v5i1.308	PROPN
easat-2103	296	58	.	.	PUNCT
easat-2103	297	1	[	[	X
easat-2103	297	2	24	24	NUM
easat-2103	297	3	]	]	PUNCT
easat-2103	297	4	i.	i.	NOUN
easat-2103	297	5	kaniawati	kaniawati	PROPN
easat-2103	297	6	,	,	PUNCT
easat-2103	297	7	n.	n.	PROPN
easat-2103	297	8	j.	j.	PROPN
easat-2103	297	9	fratiwi	fratiwi	PROPN
easat-2103	297	10	,	,	PUNCT
easat-2103	297	11	a.	a.	NOUN
easat-2103	297	12	danawan	danawan	PROPN
easat-2103	297	13	,	,	PUNCT
easat-2103	297	14	i.	i.	PROPN
easat-2103	297	15	suyana	suyana	PROPN
easat-2103	297	16	,	,	PUNCT
easat-2103	297	17	a.	a.	NOUN
easat-2103	297	18	samsudin	samsudin	NOUN
easat-2103	297	19	,	,	PUNCT
easat-2103	297	20	and	and	CCONJ
easat-2103	297	21	e.	e.	PROPN
easat-2103	297	22	suhendi	suhendi	PROPN
easat-2103	297	23	,	,	PUNCT
easat-2103	297	24	“	"	PUNCT
easat-2103	297	25	analyzing	analyze	VERB
easat-2103	297	26	students	student	NOUN
easat-2103	297	27	’	'	PUNCT
easat-2103	297	28	misconceptions	misconception	NOUN
easat-2103	297	29	about	about	ADP
easat-2103	297	30	newton	newton	PROPN
easat-2103	297	31	’s	’s	PART
easat-2103	297	32	laws	law	NOUN
easat-2103	297	33	through	through	ADP
easat-2103	297	34	four	four	NUM
easat-2103	297	35	-	-	PUNCT
easat-2103	297	36	tier	tier	NOUN
easat-2103	297	37	newtonian	newtonian	ADJ
easat-2103	297	38	test	test	NOUN
easat-2103	297	39	(	(	PUNCT
easat-2103	297	40	ftnt	ftnt	NOUN
easat-2103	297	41	)	)	PUNCT
easat-2103	297	42	,	,	PUNCT
easat-2103	297	43	”	"	PUNCT
easat-2103	297	44	j.	j.	PROPN
easat-2103	297	45	turkish	turkish	PROPN
easat-2103	297	46	sci	sci	PROPN
easat-2103	297	47	.	.	PROPN
easat-2103	297	48	educ	educ	PROPN
easat-2103	297	49	.	.	PUNCT
easat-2103	297	50	,	,	PUNCT
easat-2103	297	51	vol	vol	NOUN
easat-2103	297	52	.	.	PROPN
easat-2103	297	53	16	16	NUM
easat-2103	297	54	,	,	PUNCT
easat-2103	297	55	no	no	INTJ
easat-2103	297	56	.	.	NOUN
easat-2103	297	57	1	1	NUM
easat-2103	297	58	,	,	PUNCT
easat-2103	297	59	pp	pp	ADJ
easat-2103	297	60	.	.	PUNCT
easat-2103	298	1	110–122	110–122	NUM
easat-2103	298	2	,	,	PUNCT
easat-2103	298	3	2019	2019	NUM
easat-2103	298	4	,	,	PUNCT
easat-2103	298	5	doi	doi	NOUN
easat-2103	298	6	:	:	PUNCT
easat-2103	298	7	10.12973	10.12973	NUM
easat-2103	298	8	/	/	SYM
easat-2103	298	9	tused.10269a	tused.10269a	ADJ
easat-2103	298	10	.	.	PUNCT
easat-2103	299	1	[	[	X
easat-2103	299	2	25	25	NUM
easat-2103	299	3	]	]	PUNCT
easat-2103	299	4	wahyudi	wahyudi	NOUN
easat-2103	299	5	,	,	PUNCT
easat-2103	299	6	m.	m.	NOUN
easat-2103	299	7	sutoro	sutoro	PROPN
easat-2103	299	8	,	,	PUNCT
easat-2103	299	9	and	and	CCONJ
easat-2103	299	10	mukrodi	mukrodi	ADV
easat-2103	299	11	,	,	PUNCT
easat-2103	299	12	“	"	PUNCT
easat-2103	299	13	reality	reality	NOUN
easat-2103	299	14	of	of	ADP
easat-2103	299	15	lecturers	lecturer	NOUN
easat-2103	299	16	’	’	PART
easat-2103	299	17	performance	performance	NOUN
easat-2103	299	18	,	,	PUNCT
easat-2103	299	19	what	what	PRON
easat-2103	299	20	’s	’	VERB
easat-2103	299	21	next	next	ADV
easat-2103	299	22	?	?	PUNCT
easat-2103	299	23	,	,	PUNCT
easat-2103	299	24	”	"	PUNCT
easat-2103	299	25	in	in	ADP
easat-2103	299	26	the	the	DET
easat-2103	299	27	1st	1st	ADJ
easat-2103	299	28	international	international	ADJ
easat-2103	299	29	conference	conference	NOUN
easat-2103	299	30	on	on	ADP
easat-2103	299	31	research	research	NOUN
easat-2103	299	32	in	in	ADP
easat-2103	299	33	social	social	ADJ
easat-2103	299	34	sciences	science	NOUN
easat-2103	299	35	and	and	CCONJ
easat-2103	299	36	humanities	humanity	NOUN
easat-2103	299	37	(	(	PUNCT
easat-2103	299	38	icorsh	icorsh	NOUN
easat-2103	299	39	2020	2020	NUM
easat-2103	299	40	)	)	PUNCT
easat-2103	299	41	,	,	PUNCT
easat-2103	299	42	2021	2021	NUM
easat-2103	299	43	,	,	PUNCT
easat-2103	299	44	vol	vol	NOUN
easat-2103	299	45	.	.	PROPN
easat-2103	300	1	584	584	NUM
easat-2103	300	2	,	,	PUNCT
easat-2103	300	3	no	no	INTJ
easat-2103	300	4	.	.	NOUN
easat-2103	300	5	1	1	NUM
easat-2103	300	6	,	,	PUNCT
easat-2103	300	7	pp	pp	ADJ
easat-2103	300	8	.	.	PUNCT
easat-2103	301	1	320–324	320–324	NUM
easat-2103	301	2	.	.	PUNCT
easat-2103	302	1	[	[	X
easat-2103	302	2	online	online	X
easat-2103	302	3	]	]	X
easat-2103	302	4	.	.	PUNCT
easat-2103	303	1	available	available	ADJ
easat-2103	303	2	:	:	PUNCT
easat-2103	303	3	https://www.atlantis-press.com/proceedings/icorsh-20/125962358	https://www.atlantis-press.com/proceedings/icorsh-20/125962358	NOUN
easat-2103	303	4	[	[	X
easat-2103	303	5	26	26	NUM
easat-2103	303	6	]	]	PUNCT
easat-2103	303	7	l.	l.	PROPN
easat-2103	303	8	zapata	zapata	PROPN
easat-2103	303	9	-	-	PUNCT
easat-2103	303	10	cantu	cantu	PROPN
easat-2103	303	11	,	,	PUNCT
easat-2103	303	12	“	"	PUNCT
easat-2103	303	13	boosting	boost	VERB
easat-2103	303	14	innovation	innovation	NOUN
easat-2103	303	15	in	in	ADP
easat-2103	303	16	emerging	emerge	VERB
easat-2103	303	17	markets	market	NOUN
easat-2103	303	18	:	:	PUNCT
easat-2103	303	19	the	the	DET
easat-2103	303	20	moderating	moderate	VERB
easat-2103	303	21	role	role	NOUN
easat-2103	303	22	of	of	ADP
easat-2103	303	23	human	human	ADJ
easat-2103	303	24	capital	capital	NOUN
easat-2103	303	25	,	,	PUNCT
easat-2103	303	26	”	"	PUNCT
easat-2103	303	27	int	int	NOUN
easat-2103	303	28	.	.	PUNCT
easat-2103	304	1	j.	j.	PROPN
easat-2103	304	2	emerg	emerg	PROPN
easat-2103	304	3	.	.	PUNCT
easat-2103	305	1	mark	mark	PROPN
easat-2103	305	2	.	.	PUNCT
easat-2103	306	1	,	,	PUNCT
easat-2103	306	2	vol	vol	NOUN
easat-2103	306	3	.	.	PROPN
easat-2103	307	1	16	16	NUM
easat-2103	307	2	,	,	PUNCT
easat-2103	307	3	no	no	INTJ
easat-2103	307	4	.	.	NOUN
easat-2103	307	5	3	3	NUM
easat-2103	307	6	,	,	PUNCT
easat-2103	307	7	pp	pp	ADJ
easat-2103	307	8	.	.	PUNCT
easat-2103	308	1	604–624	604–624	NUM
easat-2103	308	2	,	,	PUNCT
easat-2103	308	3	2020	2020	NUM
easat-2103	308	4	,	,	PUNCT
easat-2103	308	5	doi	doi	NOUN
easat-2103	308	6	:	:	PUNCT
easat-2103	308	7	10.1108	10.1108	NUM
easat-2103	308	8	/	/	SYM
easat-2103	308	9	ijoem-01	ijoem-01	NOUN
easat-2103	308	10	-	-	PUNCT
easat-2103	308	11	2019	2019	NUM
easat-2103	308	12	-	-	PUNCT
easat-2103	308	13	0015	0015	NUM
easat-2103	308	14	.	.	PUNCT
easat-2103	309	1	[	[	X
easat-2103	309	2	27	27	NUM
easat-2103	309	3	]	]	PUNCT
easat-2103	309	4	s.	s.	PROPN
easat-2103	309	5	a.	a.	PROPN
easat-2103	309	6	raza	raza	PROPN
easat-2103	309	7	,	,	PUNCT
easat-2103	309	8	a.	a.	NOUN
easat-2103	309	9	umer	umer	PROPN
easat-2103	309	10	,	,	PUNCT
easat-2103	309	11	m.	m.	NOUN
easat-2103	309	12	a.	a.	PROPN
easat-2103	309	13	qureshi	qureshi	PROPN
easat-2103	309	14	,	,	PUNCT
easat-2103	309	15	and	and	CCONJ
easat-2103	309	16	a.	a.	PROPN
easat-2103	309	17	s.	s.	PROPN
easat-2103	309	18	dahri	dahri	PROPN
easat-2103	309	19	,	,	PUNCT
easat-2103	309	20	“	"	PUNCT
easat-2103	309	21	internet	internet	NOUN
easat-2103	309	22	banking	banking	NOUN
easat-2103	309	23	service	service	NOUN
easat-2103	309	24	quality	quality	NOUN
easat-2103	309	25	,	,	PUNCT
easat-2103	309	26	e	e	NOUN
easat-2103	309	27	-	-	NOUN
easat-2103	309	28	customer	customer	NOUN
easat-2103	309	29	satisfaction	satisfaction	NOUN
easat-2103	309	30	and	and	CCONJ
easat-2103	309	31	loyalty	loyalty	NOUN
easat-2103	309	32	:	:	PUNCT
easat-2103	309	33	the	the	DET
easat-2103	309	34	modified	modified	ADJ
easat-2103	309	35	e	e	ADJ
easat-2103	309	36	-	-	ADJ
easat-2103	309	37	servqual	servqual	ADJ
easat-2103	309	38	model	model	NOUN
easat-2103	309	39	,	,	PUNCT
easat-2103	309	40	”	"	PUNCT
easat-2103	309	41	tqm	tqm	PROPN
easat-2103	309	42	j.	j.	PROPN
easat-2103	309	43	,	,	PUNCT
easat-2103	309	44	vol	vol	NOUN
easat-2103	309	45	.	.	PROPN
easat-2103	309	46	32	32	NUM
easat-2103	309	47	,	,	PUNCT
easat-2103	309	48	no	no	INTJ
easat-2103	309	49	.	.	NOUN
easat-2103	309	50	6	6	NUM
easat-2103	309	51	,	,	PUNCT
easat-2103	309	52	pp	pp	ADJ
easat-2103	309	53	.	.	PUNCT
easat-2103	309	54	1443–1466	1443–1466	NUM
easat-2103	309	55	,	,	PUNCT
easat-2103	309	56	2020	2020	NUM
easat-2103	309	57	,	,	PUNCT
easat-2103	309	58	doi	doi	NOUN
easat-2103	309	59	:	:	PUNCT
easat-2103	309	60	10.1108	10.1108	NUM
easat-2103	309	61	/	/	SYM
easat-2103	309	62	tqm-02	tqm-02	NOUN
easat-2103	309	63	-	-	PUNCT
easat-2103	309	64	20200019	20200019	NUM
easat-2103	309	65	.	.	PUNCT
easat-2103	310	1	[	[	X
easat-2103	310	2	28	28	NUM
easat-2103	310	3	]	]	X
easat-2103	310	4	x.	x.	PROPN
easat-2103	310	5	chen	chen	PROPN
easat-2103	310	6	,	,	PUNCT
easat-2103	310	7	b.	b.	PROPN
easat-2103	310	8	h.	h.	PROPN
easat-2103	310	9	yim	yim	PROPN
easat-2103	310	10	,	,	PUNCT
easat-2103	310	11	z.	z.	PROPN
easat-2103	310	12	tuo	tuo	PROPN
easat-2103	310	13	,	,	PUNCT
easat-2103	310	14	l.	l.	PROPN
easat-2103	310	15	zhou	zhou	PROPN
easat-2103	310	16	,	,	PUNCT
easat-2103	310	17	t.	t.	PROPN
easat-2103	310	18	liu	liu	PROPN
easat-2103	310	19	,	,	PUNCT
easat-2103	310	20	and	and	CCONJ
easat-2103	310	21	j.	j.	PROPN
easat-2103	310	22	j.	j.	PROPN
easat-2103	310	23	zhang	zhang	PROPN
easat-2103	310	24	,	,	PUNCT
easat-2103	310	25	“	"	PUNCT
easat-2103	310	26	‘	'	PUNCT
easat-2103	310	27	one	one	NUM
easat-2103	310	28	event	event	NOUN
easat-2103	310	29	,	,	PUNCT
easat-2103	310	30	one	one	NUM
easat-2103	310	31	city	city	NOUN
easat-2103	310	32	’	'	PUNCT
easat-2103	310	33	:	:	PUNCT
easat-2103	310	34	promoting	promote	VERB
easat-2103	310	35	the	the	DET
easat-2103	310	36	loyalty	loyalty	NOUN
easat-2103	310	37	of	of	ADP
easat-2103	310	38	marathon	marathon	NOUN
easat-2103	310	39	475	475	NUM
easat-2103	310	40	edelweiss	edelweiss	PROPN
easat-2103	310	41	applied	apply	VERB
easat-2103	310	42	science	science	NOUN
easat-2103	310	43	and	and	CCONJ
easat-2103	310	44	technology	technology	NOUN
easat-2103	310	45	issn	issn	PROPN
easat-2103	310	46	:	:	PUNCT
easat-2103	310	47	2576	2576	NUM
easat-2103	310	48	-	-	SYM
easat-2103	310	49	8484	8484	NUM
easat-2103	310	50	vol	vol	NOUN
easat-2103	310	51	.	.	PROPN
easat-2103	310	52	8	8	NUM
easat-2103	310	53	,	,	PUNCT
easat-2103	310	54	no	no	INTJ
easat-2103	310	55	.	.	NOUN
easat-2103	311	1	6	6	NUM
easat-2103	311	2	:	:	SYM
easat-2103	311	3	466	466	NUM
easat-2103	311	4	-	-	SYM
easat-2103	311	5	476	476	NUM
easat-2103	311	6	,	,	PUNCT
easat-2103	311	7	2024	2024	NUM
easat-2103	311	8	doi	doi	NOUN
easat-2103	311	9	:	:	PUNCT
easat-2103	311	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	311	11	©	©	NOUN
easat-2103	311	12	2024	2024	NUM
easat-2103	311	13	by	by	ADP
easat-2103	311	14	the	the	DET
easat-2103	311	15	authors	author	NOUN
easat-2103	311	16	;	;	PUNCT
easat-2103	311	17	licensee	licensee	PROPN
easat-2103	311	18	learning	learn	VERB
easat-2103	311	19	gate	gate	PROPN
easat-2103	311	20	runners	runner	NOUN
easat-2103	311	21	to	to	ADP
easat-2103	311	22	a	a	DET
easat-2103	311	23	host	host	NOUN
easat-2103	311	24	city	city	NOUN
easat-2103	311	25	by	by	ADP
easat-2103	311	26	improving	improve	VERB
easat-2103	311	27	event	event	NOUN
easat-2103	311	28	service	service	NOUN
easat-2103	311	29	quality	quality	NOUN
easat-2103	311	30	,	,	PUNCT
easat-2103	311	31	”	"	PUNCT
easat-2103	311	32	sustain	sustain	NOUN
easat-2103	311	33	.	.	PUNCT
easat-2103	311	34	,	,	PUNCT
easat-2103	311	35	vol	vol	NOUN
easat-2103	311	36	.	.	PROPN
easat-2103	312	1	13	13	NUM
easat-2103	312	2	,	,	PUNCT
easat-2103	312	3	no	no	INTJ
easat-2103	312	4	.	.	NOUN
easat-2103	312	5	7	7	NUM
easat-2103	312	6	,	,	PUNCT
easat-2103	312	7	pp	pp	ADJ
easat-2103	312	8	.	.	PUNCT
easat-2103	313	1	1–13	1–13	NOUN
easat-2103	313	2	,	,	PUNCT
easat-2103	313	3	2021	2021	NUM
easat-2103	313	4	,	,	PUNCT
easat-2103	313	5	doi	doi	NOUN
easat-2103	313	6	:	:	PUNCT
easat-2103	313	7	10.3390	10.3390	NUM
easat-2103	313	8	/	/	SYM
easat-2103	313	9	su13073795	su13073795	NOUN
easat-2103	313	10	.	.	PUNCT
easat-2103	314	1	[	[	X
easat-2103	314	2	29	29	NUM
easat-2103	314	3	]	]	PUNCT
easat-2103	314	4	m.	m.	NOUN
easat-2103	314	5	n.	n.	PROPN
easat-2103	314	6	khuong	khuong	PROPN
easat-2103	314	7	and	and	CCONJ
easat-2103	314	8	n.	n.	PROPN
easat-2103	314	9	t.	t.	PROPN
easat-2103	314	10	phuong	phuong	PROPN
easat-2103	314	11	,	,	PUNCT
easat-2103	314	12	“	"	PUNCT
easat-2103	314	13	the	the	DET
easat-2103	314	14	effects	effect	NOUN
easat-2103	314	15	of	of	ADP
easat-2103	314	16	destination	destination	NOUN
easat-2103	314	17	image	image	NOUN
easat-2103	314	18	,	,	PUNCT
easat-2103	314	19	perceived	perceive	VERB
easat-2103	314	20	value	value	NOUN
easat-2103	314	21	,	,	PUNCT
easat-2103	314	22	and	and	CCONJ
easat-2103	314	23	service	service	NOUN
easat-2103	314	24	quality	quality	NOUN
easat-2103	314	25	on	on	ADP
easat-2103	314	26	tourist	tourist	NOUN
easat-2103	314	27	satisfaction	satisfaction	NOUN
easat-2103	314	28	and	and	CCONJ
easat-2103	314	29	word	word	NOUN
easat-2103	314	30	-	-	PUNCT
easat-2103	314	31	of	of	ADP
easat-2103	314	32	-	-	PUNCT
easat-2103	314	33	mouth	mouth	NOUN
easat-2103	314	34	—	—	PUNCT
easat-2103	314	35	a	a	DET
easat-2103	314	36	study	study	NOUN
easat-2103	314	37	in	in	ADP
easat-2103	314	38	ho	ho	PROPN
easat-2103	314	39	chi	chi	PROPN
easat-2103	314	40	minh	minh	PROPN
easat-2103	314	41	city	city	PROPN
easat-2103	314	42	,	,	PUNCT
easat-2103	314	43	vietnam	vietnam	PROPN
easat-2103	314	44	,	,	PUNCT
easat-2103	314	45	”	"	PUNCT
easat-2103	314	46	int	int	NOUN
easat-2103	314	47	.	.	PUNCT
easat-2103	315	1	j.	j.	PROPN
easat-2103	315	2	trade	trade	PROPN
easat-2103	315	3	,	,	PUNCT
easat-2103	315	4	econ	econ	PROPN
easat-2103	315	5	.	.	PUNCT
easat-2103	315	6	financ	financ	PROPN
easat-2103	315	7	.	.	PUNCT
easat-2103	315	8	,	,	PUNCT
easat-2103	315	9	vol	vol	NOUN
easat-2103	315	10	.	.	PROPN
easat-2103	315	11	8	8	NUM
easat-2103	315	12	,	,	PUNCT
easat-2103	315	13	no	no	INTJ
easat-2103	315	14	.	.	NOUN
easat-2103	315	15	5	5	NUM
easat-2103	315	16	,	,	PUNCT
easat-2103	315	17	pp	pp	ADJ
easat-2103	315	18	.	.	PUNCT
easat-2103	316	1	217–224	217–224	NUM
easat-2103	316	2	,	,	PUNCT
easat-2103	316	3	2017	2017	NUM
easat-2103	316	4	,	,	PUNCT
easat-2103	316	5	doi	doi	NOUN
easat-2103	316	6	:	:	PUNCT
easat-2103	316	7	10.18178	10.18178	NUM
easat-2103	316	8	/	/	SYM
easat-2103	316	9	ijtef.2017.8.5.568	ijtef.2017.8.5.568	PROPN
easat-2103	316	10	.	.	PUNCT
easat-2103	317	1	[	[	X
easat-2103	317	2	30	30	NUM
easat-2103	317	3	]	]	PUNCT
easat-2103	317	4	s.	s.	PROPN
easat-2103	317	5	khoo	khoo	PROPN
easat-2103	317	6	,	,	PUNCT
easat-2103	317	7	h.	h.	PROPN
easat-2103	317	8	ha	ha	X
easat-2103	317	9	,	,	PUNCT
easat-2103	317	10	and	and	CCONJ
easat-2103	317	11	s.	s.	PROPN
easat-2103	317	12	l.	l.	PROPN
easat-2103	317	13	t.	t.	PROPN
easat-2103	317	14	mcgregor	mcgregor	PROPN
easat-2103	317	15	,	,	PUNCT
easat-2103	317	16	“	"	PUNCT
easat-2103	317	17	service	service	NOUN
easat-2103	317	18	quality	quality	NOUN
easat-2103	317	19	and	and	CCONJ
easat-2103	317	20	student	student	NOUN
easat-2103	317	21	/	/	SYM
easat-2103	317	22	customer	customer	NOUN
easat-2103	317	23	satisfaction	satisfaction	NOUN
easat-2103	317	24	in	in	ADP
easat-2103	317	25	the	the	DET
easat-2103	317	26	private	private	ADJ
easat-2103	317	27	tertiary	tertiary	ADJ
easat-2103	317	28	education	education	NOUN
easat-2103	317	29	sector	sector	NOUN
easat-2103	317	30	in	in	ADP
easat-2103	317	31	singapore	singapore	PROPN
easat-2103	317	32	,	,	PUNCT
easat-2103	317	33	”	"	PUNCT
easat-2103	317	34	int	int	NOUN
easat-2103	317	35	.	.	PUNCT
easat-2103	318	1	j.	j.	PROPN
easat-2103	318	2	educ	educ	PROPN
easat-2103	318	3	.	.	PUNCT
easat-2103	319	1	manag	manag	PROPN
easat-2103	319	2	.	.	PUNCT
easat-2103	319	3	,	,	PUNCT
easat-2103	319	4	vol	vol	NOUN
easat-2103	319	5	.	.	PROPN
easat-2103	320	1	31	31	NUM
easat-2103	320	2	,	,	PUNCT
easat-2103	320	3	no	no	INTJ
easat-2103	320	4	.	.	NOUN
easat-2103	320	5	4	4	NUM
easat-2103	320	6	,	,	PUNCT
easat-2103	320	7	pp	pp	ADJ
easat-2103	320	8	.	.	PUNCT
easat-2103	321	1	430–444	430–444	NUM
easat-2103	321	2	,	,	PUNCT
easat-2103	321	3	2017	2017	NUM
easat-2103	321	4	,	,	PUNCT
easat-2103	321	5	doi	doi	NOUN
easat-2103	321	6	:	:	PUNCT
easat-2103	321	7	10.1108	10.1108	NUM
easat-2103	321	8	/	/	SYM
easat-2103	321	9	ijem-09	ijem-09	PROPN
easat-2103	321	10	-	-	PUNCT
easat-2103	321	11	20150121	20150121	NUM
easat-2103	321	12	.	.	PUNCT
easat-2103	322	1	[	[	X
easat-2103	322	2	31	31	NUM
easat-2103	322	3	]	]	X
easat-2103	322	4	c.	c.	PROPN
easat-2103	322	5	l.	l.	PROPN
easat-2103	322	6	nangoy	nangoy	PROPN
easat-2103	322	7	and	and	CCONJ
easat-2103	322	8	w.	w.	PROPN
easat-2103	322	9	j.	j.	PROPN
easat-2103	322	10	f.	f.	PROPN
easat-2103	322	11	a.	a.	PROPN
easat-2103	322	12	tumbuan	tumbuan	PROPN
easat-2103	322	13	,	,	PUNCT
easat-2103	322	14	“	"	PUNCT
easat-2103	322	15	the	the	DET
easat-2103	322	16	effect	effect	NOUN
easat-2103	322	17	of	of	ADP
easat-2103	322	18	advertising	advertising	NOUN
easat-2103	322	19	and	and	CCONJ
easat-2103	322	20	sales	sale	NOUN
easat-2103	322	21	promotion	promotion	NOUN
easat-2103	322	22	on	on	ADP
easat-2103	322	23	consumer	consumer	NOUN
easat-2103	322	24	buying	buying	NOUN
easat-2103	322	25	decision	decision	NOUN
easat-2103	322	26	of	of	ADP
easat-2103	322	27	indovision	indovision	NOUN
easat-2103	322	28	tv	tv	NOUN
easat-2103	322	29	cable	cable	NOUN
easat-2103	322	30	provider	provider	NOUN
easat-2103	322	31	,	,	PUNCT
easat-2103	322	32	”	"	PUNCT
easat-2103	322	33	j.	j.	PROPN
easat-2103	322	34	emba	emba	PROPN
easat-2103	322	35	,	,	PUNCT
easat-2103	322	36	vol	vol	NOUN
easat-2103	322	37	.	.	PROPN
easat-2103	322	38	6	6	NUM
easat-2103	322	39	,	,	PUNCT
easat-2103	322	40	no	no	INTJ
easat-2103	322	41	.	.	NOUN
easat-2103	322	42	3	3	NUM
easat-2103	322	43	,	,	PUNCT
easat-2103	322	44	pp	pp	ADJ
easat-2103	322	45	.	.	PUNCT
easat-2103	323	1	1228–1237	1228–1237	NUM
easat-2103	323	2	,	,	PUNCT
easat-2103	323	3	2018	2018	NUM
easat-2103	323	4	.	.	PUNCT
easat-2103	324	1	[	[	X
easat-2103	324	2	32	32	NUM
easat-2103	324	3	]	]	PUNCT
easat-2103	324	4	j.	j.	PROPN
easat-2103	324	5	j.	j.	PROPN
easat-2103	324	6	khatab	khatab	PROPN
easat-2103	324	7	,	,	PUNCT
easat-2103	324	8	e.	e.	PROPN
easat-2103	324	9	s.	s.	PROPN
easat-2103	324	10	esmaeel	esmaeel	PROPN
easat-2103	324	11	,	,	PUNCT
easat-2103	324	12	and	and	CCONJ
easat-2103	324	13	b.	b.	PROPN
easat-2103	324	14	othman	othman	PROPN
easat-2103	324	15	,	,	PUNCT
easat-2103	324	16	“	"	PUNCT
easat-2103	324	17	the	the	DET
easat-2103	324	18	influence	influence	NOUN
easat-2103	324	19	of	of	ADP
easat-2103	324	20	service	service	NOUN
easat-2103	324	21	quality	quality	NOUN
easat-2103	324	22	on	on	ADP
easat-2103	324	23	customer	customer	NOUN
easat-2103	324	24	satisfaction	satisfaction	NOUN
easat-2103	324	25	:	:	PUNCT
easat-2103	324	26	evidence	evidence	NOUN
easat-2103	324	27	from	from	ADP
easat-2103	324	28	public	public	ADJ
easat-2103	324	29	sector	sector	NOUN
easat-2103	324	30	and	and	CCONJ
easat-2103	324	31	private	private	ADJ
easat-2103	324	32	sector	sector	NOUN
easat-2103	324	33	banks	bank	NOUN
easat-2103	324	34	in	in	ADP
easat-2103	324	35	kurdistan	kurdistan	PROPN
easat-2103	324	36	/	/	SYM
easat-2103	324	37	iraq	iraq	PROPN
easat-2103	324	38	,	,	PUNCT
easat-2103	324	39	”	"	PUNCT
easat-2103	324	40	int	int	NOUN
easat-2103	324	41	.	.	PUNCT
easat-2103	325	1	j.	j.	PROPN
easat-2103	325	2	adv	adv	PROPN
easat-2103	325	3	.	.	PUNCT
easat-2103	326	1	sci	sci	PROPN
easat-2103	326	2	.	.	PROPN
easat-2103	326	3	technol	technol	PROPN
easat-2103	326	4	.	.	PROPN
easat-2103	326	5	,	,	PUNCT
easat-2103	326	6	vol	vol	NOUN
easat-2103	326	7	.	.	PROPN
easat-2103	327	1	28	28	NUM
easat-2103	327	2	,	,	PUNCT
easat-2103	327	3	no	no	INTJ
easat-2103	327	4	.	.	NOUN
easat-2103	327	5	20	20	NUM
easat-2103	327	6	,	,	PUNCT
easat-2103	327	7	pp	pp	ADJ
easat-2103	327	8	.	.	PUNCT
easat-2103	328	1	865–872	865–872	NUM
easat-2103	328	2	,	,	PUNCT
easat-2103	328	3	2019	2019	NUM
easat-2103	328	4	.	.	PUNCT
easat-2103	329	1	[	[	X
easat-2103	329	2	33	33	NUM
easat-2103	329	3	]	]	X
easat-2103	329	4	s.	s.	PROPN
easat-2103	329	5	shokouhyar	shokouhyar	PROPN
easat-2103	329	6	,	,	PUNCT
easat-2103	329	7	s.	s.	PROPN
easat-2103	329	8	shokoohyar	shokoohyar	PROPN
easat-2103	329	9	,	,	PUNCT
easat-2103	329	10	and	and	CCONJ
easat-2103	329	11	s.	s.	PROPN
easat-2103	329	12	safari	safari	PROPN
easat-2103	329	13	,	,	PUNCT
easat-2103	329	14	“	"	PUNCT
easat-2103	329	15	research	research	NOUN
easat-2103	329	16	on	on	ADP
easat-2103	329	17	the	the	DET
easat-2103	329	18	influence	influence	NOUN
easat-2103	329	19	of	of	ADP
easat-2103	329	20	after	after	ADP
easat-2103	329	21	-	-	PUNCT
easat-2103	329	22	sales	sale	NOUN
easat-2103	329	23	service	service	NOUN
easat-2103	329	24	quality	quality	NOUN
easat-2103	329	25	factors	factor	NOUN
easat-2103	329	26	on	on	ADP
easat-2103	329	27	customer	customer	NOUN
easat-2103	329	28	satisfaction	satisfaction	NOUN
easat-2103	329	29	,	,	PUNCT
easat-2103	329	30	”	"	PUNCT
easat-2103	329	31	j.	j.	PROPN
easat-2103	329	32	retail	retail	PROPN
easat-2103	329	33	.	.	PUNCT
easat-2103	330	1	consum	consum	PROPN
easat-2103	330	2	.	.	PUNCT
easat-2103	331	1	serv	serv	PROPN
easat-2103	331	2	.	.	PROPN
easat-2103	331	3	,	,	PUNCT
easat-2103	331	4	vol	vol	NOUN
easat-2103	331	5	.	.	PROPN
easat-2103	332	1	56	56	NUM
easat-2103	332	2	,	,	PUNCT
easat-2103	332	3	no	no	INTJ
easat-2103	332	4	.	.	NOUN
easat-2103	332	5	11	11	NUM
easat-2103	332	6	,	,	PUNCT
easat-2103	332	7	p.	p.	NOUN
easat-2103	332	8	102139	102139	NUM
easat-2103	332	9	,	,	PUNCT
easat-2103	332	10	2020	2020	NUM
easat-2103	332	11	,	,	PUNCT
easat-2103	332	12	doi	doi	NOUN
easat-2103	332	13	:	:	PUNCT
easat-2103	332	14	10.1016	10.1016	NUM
easat-2103	332	15	/	/	SYM
easat-2103	332	16	j.jretconser.2020.102139	j.jretconser.2020.102139	NOUN
easat-2103	332	17	.	.	PUNCT
easat-2103	333	1	[	[	X
easat-2103	333	2	34	34	NUM
easat-2103	333	3	]	]	X
easat-2103	333	4	b.	b.	PROPN
easat-2103	333	5	lekovic	lekovic	PROPN
easat-2103	333	6	and	and	CCONJ
easat-2103	333	7	s.	s.	PROPN
easat-2103	333	8	maric	maric	PROPN
easat-2103	333	9	,	,	PUNCT
easat-2103	333	10	“	"	PUNCT
easat-2103	333	11	measures	measure	NOUN
easat-2103	333	12	of	of	ADP
easat-2103	333	13	small	small	ADJ
easat-2103	333	14	business	business	NOUN
easat-2103	333	15	success	success	NOUN
easat-2103	333	16	/	/	SYM
easat-2103	333	17	performance	performance	NOUN
easat-2103	333	18	:	:	PUNCT
easat-2103	333	19	importance	importance	NOUN
easat-2103	333	20	,	,	PUNCT
easat-2103	333	21	reliability	reliability	NOUN
easat-2103	333	22	and	and	CCONJ
easat-2103	333	23	usability	usability	NOUN
easat-2103	333	24	,	,	PUNCT
easat-2103	333	25	”	"	PUNCT
easat-2103	333	26	industrija	industrija	ADJ
easat-2103	333	27	,	,	PUNCT
easat-2103	333	28	vol	vol	NOUN
easat-2103	333	29	.	.	PROPN
easat-2103	334	1	43	43	NUM
easat-2103	334	2	,	,	PUNCT
easat-2103	334	3	no	no	INTJ
easat-2103	334	4	.	.	NOUN
easat-2103	334	5	2	2	NUM
easat-2103	334	6	,	,	PUNCT
easat-2103	334	7	pp	pp	PROPN
easat-2103	334	8	.	.	PUNCT
easat-2103	335	1	7–26	7–26	NOUN
easat-2103	335	2	,	,	PUNCT
easat-2103	335	3	2015	2015	NUM
easat-2103	335	4	,	,	PUNCT
easat-2103	335	5	doi	doi	NOUN
easat-2103	335	6	:	:	PUNCT
easat-2103	335	7	10.5937	10.5937	NUM
easat-2103	335	8	/	/	SYM
easat-2103	335	9	industrija43	industrija43	NOUN
easat-2103	335	10	-	-	PUNCT
easat-2103	335	11	7209	7209	NUM
easat-2103	335	12	.	.	PUNCT
easat-2103	336	1	[	[	X
easat-2103	336	2	35	35	NUM
easat-2103	336	3	]	]	PUNCT
easat-2103	336	4	s.	s.	PROPN
easat-2103	336	5	a.	a.	PROPN
easat-2103	336	6	bhat	bhat	PROPN
easat-2103	336	7	,	,	PUNCT
easat-2103	336	8	m.	m.	NOUN
easat-2103	336	9	a.	a.	NOUN
easat-2103	336	10	darzi	darzi	NOUN
easat-2103	336	11	,	,	PUNCT
easat-2103	336	12	and	and	CCONJ
easat-2103	336	13	s.	s.	PROPN
easat-2103	336	14	h.	h.	PROPN
easat-2103	336	15	parrey	parrey	PROPN
easat-2103	336	16	,	,	PUNCT
easat-2103	336	17	“	"	PUNCT
easat-2103	336	18	antecedents	antecedent	NOUN
easat-2103	336	19	of	of	ADP
easat-2103	336	20	customer	customer	NOUN
easat-2103	336	21	loyalty	loyalty	NOUN
easat-2103	336	22	in	in	ADP
easat-2103	336	23	banking	banking	NOUN
easat-2103	336	24	sector	sector	NOUN
easat-2103	336	25	:	:	PUNCT
easat-2103	336	26	a	a	DET
easat-2103	336	27	mediational	mediational	ADJ
easat-2103	336	28	study	study	NOUN
easat-2103	336	29	,	,	PUNCT
easat-2103	336	30	”	"	PUNCT
easat-2103	336	31	vikalpa	vikalpa	NOUN
easat-2103	336	32	,	,	PUNCT
easat-2103	336	33	vol	vol	NOUN
easat-2103	336	34	.	.	PROPN
easat-2103	336	35	43	43	NUM
easat-2103	336	36	,	,	PUNCT
easat-2103	336	37	no	no	INTJ
easat-2103	336	38	.	.	NOUN
easat-2103	336	39	2	2	NUM
easat-2103	336	40	,	,	PUNCT
easat-2103	336	41	pp	pp	ADJ
easat-2103	336	42	.	.	PUNCT
easat-2103	337	1	92–105	92–105	NUM
easat-2103	337	2	,	,	PUNCT
easat-2103	337	3	2018	2018	NUM
easat-2103	337	4	,	,	PUNCT
easat-2103	337	5	doi	doi	NOUN
easat-2103	337	6	:	:	PUNCT
easat-2103	337	7	10.1177/0256090918774697	10.1177/0256090918774697	NUM
easat-2103	337	8	.	.	PUNCT
easat-2103	338	1	[	[	X
easat-2103	338	2	36	36	NUM
easat-2103	338	3	]	]	X
easat-2103	338	4	n.	n.	PROPN
easat-2103	338	5	y.	y.	PROPN
easat-2103	338	6	karakiliç	karakiliç	PROPN
easat-2103	338	7	,	,	PUNCT
easat-2103	338	8	“	"	PUNCT
easat-2103	338	9	impacts	impact	NOUN
easat-2103	338	10	of	of	ADP
easat-2103	338	11	leadership	leadership	NOUN
easat-2103	338	12	styles	style	NOUN
easat-2103	338	13	on	on	ADP
easat-2103	338	14	organizational	organizational	ADJ
easat-2103	338	15	performance	performance	NOUN
easat-2103	338	16	,	,	PUNCT
easat-2103	338	17	”	"	PUNCT
easat-2103	338	18	new	new	ADJ
easat-2103	338	19	trends	trend	NOUN
easat-2103	338	20	manag	manag	VERB
easat-2103	338	21	.	.	PUNCT
easat-2103	338	22	stud	stud	PROPN
easat-2103	338	23	.	.	PUNCT
easat-2103	338	24	,	,	PUNCT
easat-2103	338	25	vol	vol	NOUN
easat-2103	338	26	.	.	NOUN
easat-2103	338	27	2018	2018	NUM
easat-2103	338	28	,	,	PUNCT
easat-2103	338	29	pp	pp	ADJ
easat-2103	338	30	.	.	PUNCT
easat-2103	339	1	99–114	99–114	NUM
easat-2103	339	2	,	,	PUNCT
easat-2103	339	3	2019	2019	NUM
easat-2103	339	4	,	,	PUNCT
easat-2103	339	5	doi	doi	NOUN
easat-2103	339	6	:	:	PUNCT
easat-2103	339	7	10.5171/2018.687849	10.5171/2018.687849	NUM
easat-2103	339	8	.	.	PUNCT
easat-2103	340	1	[	[	X
easat-2103	340	2	37	37	NUM
easat-2103	340	3	]	]	X
easat-2103	340	4	o.	o.	PROPN
easat-2103	340	5	b.	b.	PROPN
easat-2103	340	6	sihite	sihite	PROPN
easat-2103	340	7	,	,	PUNCT
easat-2103	340	8	c.	c.	PROPN
easat-2103	340	9	b.	b.	PROPN
easat-2103	340	10	andika	andika	PROPN
easat-2103	340	11	,	,	PUNCT
easat-2103	340	12	and	and	CCONJ
easat-2103	340	13	a.	a.	PROPN
easat-2103	340	14	b.	b.	PROPN
easat-2103	340	15	prasetya	prasetya	PROPN
easat-2103	340	16	,	,	PUNCT
easat-2103	340	17	“	"	PUNCT
easat-2103	340	18	a	a	DET
easat-2103	340	19	literature	literature	NOUN
easat-2103	340	20	review	review	NOUN
easat-2103	340	21	:	:	PUNCT
easat-2103	340	22	does	do	VERB
easat-2103	340	23	transformational	transformational	ADJ
easat-2103	340	24	leadership	leadership	NOUN
easat-2103	340	25	impact	impact	NOUN
easat-2103	340	26	and	and	CCONJ
easat-2103	340	27	effective	effective	ADJ
easat-2103	340	28	in	in	ADP
easat-2103	340	29	the	the	DET
easat-2103	340	30	public	public	ADJ
easat-2103	340	31	bureaucratic	bureaucratic	NOUN
easat-2103	340	32	,	,	PUNCT
easat-2103	340	33	”	"	PUNCT
easat-2103	340	34	int	int	NOUN
easat-2103	340	35	.	.	PUNCT
easat-2103	341	1	j.	j.	PROPN
easat-2103	341	2	soc	soc	PROPN
easat-2103	341	3	.	.	PUNCT
easat-2103	342	1	policy	policy	NOUN
easat-2103	342	2	law	law	NOUN
easat-2103	342	3	,	,	PUNCT
easat-2103	342	4	vol	vol	NOUN
easat-2103	342	5	.	.	PROPN
easat-2103	342	6	1	1	NUM
easat-2103	342	7	,	,	PUNCT
easat-2103	342	8	no	no	INTJ
easat-2103	342	9	.	.	NOUN
easat-2103	342	10	1	1	NUM
easat-2103	342	11	,	,	PUNCT
easat-2103	342	12	pp	pp	ADJ
easat-2103	342	13	.	.	PUNCT
easat-2103	342	14	44–50	44–50	NUM
easat-2103	342	15	,	,	PUNCT
easat-2103	342	16	2020	2020	NUM
easat-2103	342	17	,	,	PUNCT
easat-2103	343	1	[	[	X
easat-2103	343	2	online	online	X
easat-2103	343	3	]	]	X
easat-2103	343	4	.	.	PUNCT
easat-2103	344	1	available	available	ADJ
easat-2103	344	2	:	:	PUNCT
easat-2103	345	1	https://ijospl.org/index.php/ijospl/article/view/16	https://ijospl.org/index.php/ijospl/article/view/16	PROPN
easat-2103	345	2	[	[	X
easat-2103	345	3	38	38	NUM
easat-2103	345	4	]	]	PUNCT
easat-2103	345	5	l.	l.	PROPN
easat-2103	345	6	fadilah	fadilah	PROPN
easat-2103	345	7	,	,	PUNCT
easat-2103	345	8	a.	a.	PROPN
easat-2103	345	9	sofyan	sofyan	PROPN
easat-2103	345	10	mulazid	mulazid	PROPN
easat-2103	345	11	,	,	PUNCT
easat-2103	345	12	and	and	CCONJ
easat-2103	345	13	y.	y.	PROPN
easat-2103	345	14	silvia	silvia	PROPN
easat-2103	345	15	sesunan	sesunan	PROPN
easat-2103	345	16	,	,	PUNCT
easat-2103	345	17	“	"	PUNCT
easat-2103	345	18	the	the	DET
easat-2103	345	19	effect	effect	NOUN
easat-2103	345	20	of	of	ADP
easat-2103	345	21	marketing	marketing	NOUN
easat-2103	345	22	mix	mix	NOUN
easat-2103	345	23	,	,	PUNCT
easat-2103	345	24	brand	brand	NOUN
easat-2103	345	25	image	image	NOUN
easat-2103	345	26	and	and	CCONJ
easat-2103	345	27	service	service	NOUN
easat-2103	345	28	quality	quality	NOUN
easat-2103	345	29	on	on	ADP
easat-2103	345	30	customer	customer	NOUN
easat-2103	345	31	loyalty	loyalty	NOUN
easat-2103	345	32	in	in	ADP
easat-2103	345	33	bank	bank	PROPN
easat-2103	345	34	bni	bni	PROPN
easat-2103	345	35	syariah	syariah	PROPN
easat-2103	345	36	,	,	PUNCT
easat-2103	345	37	”	"	PUNCT
easat-2103	345	38	int	int	NOUN
easat-2103	345	39	.	.	PUNCT
easat-2103	346	1	j.	j.	PROPN
easat-2103	346	2	islam	islam	PROPN
easat-2103	346	3	.	.	PUNCT
easat-2103	346	4	bus	bus	PROPN
easat-2103	346	5	.	.	PUNCT
easat-2103	347	1	econ	econ	PROPN
easat-2103	347	2	.	.	PUNCT
easat-2103	347	3	,	,	PUNCT
easat-2103	347	4	vol	vol	NOUN
easat-2103	347	5	.	.	PROPN
easat-2103	348	1	2	2	NUM
easat-2103	348	2	,	,	PUNCT
easat-2103	348	3	no	no	INTJ
easat-2103	348	4	.	.	NOUN
easat-2103	348	5	2	2	NUM
easat-2103	348	6	,	,	PUNCT
easat-2103	348	7	pp	pp	ADJ
easat-2103	348	8	.	.	PUNCT
easat-2103	349	1	127–136	127–136	NUM
easat-2103	349	2	,	,	PUNCT
easat-2103	349	3	2018	2018	NUM
easat-2103	349	4	,	,	PUNCT
easat-2103	350	1	[	[	X
easat-2103	350	2	online	online	X
easat-2103	350	3	]	]	X
easat-2103	350	4	.	.	PUNCT
easat-2103	351	1	available	available	ADJ
easat-2103	351	2	:	:	PUNCT
easat-2103	351	3	https://doi.org/10.28918/ijibec	https://doi.org/10.28918/ijibec	X
easat-2103	351	4	.	.	PUNCT
easat-2103	352	1	[	[	X
easat-2103	352	2	39	39	NUM
easat-2103	352	3	]	]	X
easat-2103	352	4	n.	n.	PROPN
easat-2103	352	5	nurliza	nurliza	PROPN
easat-2103	352	6	,	,	PUNCT
easat-2103	352	7	w.	w.	PROPN
easat-2103	352	8	fitrianti	fitrianti	PROPN
easat-2103	352	9	,	,	PUNCT
easat-2103	352	10	and	and	CCONJ
easat-2103	352	11	p.	p.	PROPN
easat-2103	352	12	pamela	pamela	PROPN
easat-2103	352	13	,	,	PUNCT
easat-2103	352	14	“	"	PUNCT
easat-2103	352	15	a	a	DET
easat-2103	352	16	study	study	NOUN
easat-2103	352	17	on	on	ADP
easat-2103	352	18	the	the	DET
easat-2103	352	19	effects	effect	NOUN
easat-2103	352	20	of	of	ADP
easat-2103	352	21	innovation	innovation	NOUN
easat-2103	352	22	marketing	marketing	NOUN
easat-2103	352	23	process	process	NOUN
easat-2103	352	24	for	for	ADP
easat-2103	352	25	indonesian	indonesian	ADJ
easat-2103	352	26	smes	sme	NOUN
easat-2103	352	27	’	'	PUNCT
easat-2103	352	28	in	in	ADP
easat-2103	352	29	food	food	NOUN
easat-2103	352	30	and	and	CCONJ
easat-2103	352	31	beverage	beverage	NOUN
easat-2103	352	32	sector	sector	NOUN
easat-2103	352	33	,	,	PUNCT
easat-2103	352	34	”	"	PUNCT
easat-2103	352	35	manag	manag	NOUN
easat-2103	352	36	.	.	PUNCT
easat-2103	353	1	sci	sci	PROPN
easat-2103	353	2	.	.	PROPN
easat-2103	353	3	lett	lett	PROPN
easat-2103	353	4	.	.	PROPN
easat-2103	353	5	,	,	PUNCT
easat-2103	353	6	vol	vol	NOUN
easat-2103	353	7	.	.	PROPN
easat-2103	353	8	11	11	NUM
easat-2103	353	9	,	,	PUNCT
easat-2103	353	10	pp	pp	ADJ
easat-2103	353	11	.	.	PUNCT
easat-2103	354	1	1747–1754	1747–1754	NUM
easat-2103	354	2	,	,	PUNCT
easat-2103	354	3	2021	2021	NUM
easat-2103	354	4	,	,	PUNCT
easat-2103	354	5	doi	doi	NOUN
easat-2103	354	6	:	:	PUNCT
easat-2103	354	7	10.5267	10.5267	NUM
easat-2103	354	8	/	/	SYM
easat-2103	354	9	j.msl.2021.2.008	j.msl.2021.2.008	NOUN
easat-2103	354	10	.	.	PUNCT
easat-2103	355	1	[	[	X
easat-2103	355	2	40	40	NUM
easat-2103	355	3	]	]	X
easat-2103	355	4	d.	d.	PROPN
easat-2103	355	5	sjödin	sjödin	PROPN
easat-2103	355	6	,	,	PUNCT
easat-2103	355	7	v.	v.	ADP
easat-2103	355	8	parida	parida	PROPN
easat-2103	355	9	,	,	PUNCT
easat-2103	355	10	and	and	CCONJ
easat-2103	355	11	m.	m.	NOUN
easat-2103	355	12	kohtamäki	kohtamäki	PROPN
easat-2103	355	13	,	,	PUNCT
easat-2103	355	14	“	"	PUNCT
easat-2103	355	15	relational	relational	ADJ
easat-2103	355	16	governance	governance	NOUN
easat-2103	355	17	strategies	strategy	NOUN
easat-2103	355	18	for	for	ADP
easat-2103	355	19	advanced	advanced	ADJ
easat-2103	355	20	service	service	NOUN
easat-2103	355	21	provision	provision	NOUN
easat-2103	355	22	:	:	PUNCT
easat-2103	355	23	multiple	multiple	ADJ
easat-2103	355	24	paths	path	NOUN
easat-2103	355	25	to	to	ADP
easat-2103	355	26	superior	superior	ADJ
easat-2103	355	27	financial	financial	ADJ
easat-2103	355	28	performance	performance	NOUN
easat-2103	355	29	in	in	ADP
easat-2103	355	30	servitization	servitization	NOUN
easat-2103	355	31	,	,	PUNCT
easat-2103	355	32	”	"	PUNCT
easat-2103	355	33	j.	j.	PROPN
easat-2103	355	34	bus	bus	PROPN
easat-2103	355	35	.	.	PUNCT
easat-2103	356	1	res	re	NOUN
easat-2103	356	2	.	.	PROPN
easat-2103	356	3	,	,	PUNCT
easat-2103	356	4	vol	vol	NOUN
easat-2103	356	5	.	.	PROPN
easat-2103	357	1	101	101	NUM
easat-2103	357	2	,	,	PUNCT
easat-2103	357	3	no	no	INTJ
easat-2103	357	4	.	.	PUNCT
easat-2103	358	1	june	june	PROPN
easat-2103	358	2	2018	2018	NUM
easat-2103	358	3	,	,	PUNCT
easat-2103	358	4	pp	pp	ADJ
easat-2103	358	5	.	.	PUNCT
easat-2103	359	1	906–915	906–915	NUM
easat-2103	359	2	,	,	PUNCT
easat-2103	359	3	2019	2019	NUM
easat-2103	359	4	,	,	PUNCT
easat-2103	359	5	doi	doi	NOUN
easat-2103	359	6	:	:	PUNCT
easat-2103	359	7	10.1016	10.1016	NUM
easat-2103	359	8	/	/	SYM
easat-2103	359	9	j.jbusres.2019.02.042	j.jbusres.2019.02.042	PROPN
easat-2103	359	10	.	.	PUNCT
easat-2103	360	1	[	[	X
easat-2103	360	2	41	41	NUM
easat-2103	360	3	]	]	X
easat-2103	360	4	l.	l.	PROPN
easat-2103	360	5	ellitan	ellitan	PROPN
easat-2103	360	6	,	,	PUNCT
easat-2103	360	7	“	"	PUNCT
easat-2103	360	8	competing	compete	VERB
easat-2103	360	9	in	in	ADP
easat-2103	360	10	the	the	DET
easat-2103	360	11	era	era	NOUN
easat-2103	360	12	of	of	ADP
easat-2103	360	13	industrial	industrial	ADJ
easat-2103	360	14	revolution	revolution	NOUN
easat-2103	360	15	4.0	4.0	NUM
easat-2103	360	16	and	and	CCONJ
easat-2103	360	17	society	society	NOUN
easat-2103	360	18	5.0	5.0	NUM
easat-2103	360	19	,	,	PUNCT
easat-2103	360	20	”	"	PUNCT
easat-2103	360	21	j.	j.	PROPN
easat-2103	360	22	maksipreneur	maksipreneur	PROPN
easat-2103	360	23	manajemen	manajemen	PROPN
easat-2103	360	24	,	,	PUNCT
easat-2103	360	25	koperasi	koperasi	PROPN
easat-2103	360	26	,	,	PUNCT
easat-2103	360	27	dan	dan	PROPN
easat-2103	360	28	entrep	entrep	PROPN
easat-2103	360	29	.	.	PROPN
easat-2103	360	30	,	,	PUNCT
easat-2103	360	31	vol	vol	NOUN
easat-2103	360	32	.	.	PROPN
easat-2103	361	1	10	10	NUM
easat-2103	361	2	,	,	PUNCT
easat-2103	361	3	no	no	INTJ
easat-2103	361	4	.	.	NOUN
easat-2103	361	5	1	1	NUM
easat-2103	361	6	,	,	PUNCT
easat-2103	361	7	pp	pp	ADJ
easat-2103	361	8	.	.	PUNCT
easat-2103	362	1	1–12	1–12	NOUN
easat-2103	362	2	,	,	PUNCT
easat-2103	362	3	2020	2020	NUM
easat-2103	362	4	,	,	PUNCT
easat-2103	362	5	doi	doi	NOUN
easat-2103	362	6	:	:	PUNCT
easat-2103	362	7	10.30588	10.30588	NUM
easat-2103	362	8	/	/	SYM
easat-2103	362	9	jmp.v10i1.657	jmp.v10i1.657	PROPN
easat-2103	362	10	.	.	PUNCT
easat-2103	363	1	[	[	X
easat-2103	363	2	42	42	NUM
easat-2103	363	3	]	]	X
easat-2103	363	4	m.	m.	NOUN
easat-2103	363	5	a.	a.	PROPN
easat-2103	363	6	am	am	PROPN
easat-2103	363	7	,	,	PUNCT
easat-2103	363	8	s.	s.	PROPN
easat-2103	363	9	helmi	helmi	PROPN
easat-2103	363	10	,	,	PUNCT
easat-2103	363	11	g.	g.	PROPN
easat-2103	363	12	k.	k.	PROPN
easat-2103	363	13	kassymova	kassymova	PROPN
easat-2103	363	14	,	,	PUNCT
easat-2103	363	15	h.	h.	PROPN
easat-2103	363	16	retnawati	retnawati	PROPN
easat-2103	363	17	,	,	PUNCT
easat-2103	363	18	s.	s.	PROPN
easat-2103	363	19	hadi	hadi	PROPN
easat-2103	363	20	,	,	PUNCT
easat-2103	363	21	and	and	CCONJ
easat-2103	363	22	e.	e.	PROPN
easat-2103	363	23	istiyono	istiyono	PROPN
easat-2103	363	24	,	,	PUNCT
easat-2103	363	25	“	"	PUNCT
easat-2103	363	26	effect	effect	NOUN
easat-2103	363	27	of	of	ADP
easat-2103	363	28	job	job	NOUN
easat-2103	363	29	satisfaction	satisfaction	NOUN
easat-2103	363	30	on	on	ADP
easat-2103	363	31	service	service	NOUN
easat-2103	363	32	quality	quality	NOUN
easat-2103	363	33	mediated	mediate	VERB
easat-2103	363	34	by	by	ADP
easat-2103	363	35	lecturer	lecturer	NOUN
easat-2103	363	36	performance	performance	NOUN
easat-2103	363	37	at	at	ADP
easat-2103	363	38	state	state	NOUN
easat-2103	363	39	universities	university	NOUN
easat-2103	363	40	,	,	PUNCT
easat-2103	363	41	”	"	PUNCT
easat-2103	363	42	in	in	ADP
easat-2103	363	43	materials	material	NOUN
easat-2103	363	44	of	of	ADP
easat-2103	363	45	international	international	ADJ
easat-2103	363	46	practical	practical	ADJ
easat-2103	363	47	internet	internet	NOUN
easat-2103	363	48	conference	conference	NOUN
easat-2103	363	49	“	"	PUNCT
easat-2103	363	50	challenges	challenge	NOUN
easat-2103	363	51	of	of	ADP
easat-2103	363	52	science	science	NOUN
easat-2103	363	53	,	,	PUNCT
easat-2103	363	54	”	"	PUNCT
easat-2103	363	55	2022	2022	NUM
easat-2103	363	56	,	,	PUNCT
easat-2103	363	57	no	no	INTJ
easat-2103	363	58	.	.	NOUN
easat-2103	364	1	v	v	NOUN
easat-2103	364	2	,	,	PUNCT
easat-2103	364	3	pp	pp	ADV
easat-2103	364	4	.	.	PUNCT
easat-2103	365	1	62–71	62–71	NOUN
easat-2103	365	2	.	.	PUNCT
easat-2103	366	1	doi	doi	NOUN
easat-2103	366	2	:	:	PUNCT
easat-2103	367	1	10.31643/2022.08	10.31643/2022.08	X
easat-2103	367	2	.	.	PUNCT
easat-2103	368	1	[	[	X
easat-2103	368	2	43	43	NUM
easat-2103	368	3	]	]	PUNCT
easat-2103	368	4	e.	e.	PROPN
easat-2103	368	5	p.	p.	PROPN
easat-2103	368	6	astuti	astuti	PROPN
easat-2103	368	7	and	and	CCONJ
easat-2103	368	8	n.	n.	PROPN
easat-2103	368	9	amalah	amalah	NOUN
easat-2103	368	10	,	,	PUNCT
easat-2103	368	11	“	"	PUNCT
easat-2103	368	12	effect	effect	NOUN
easat-2103	368	13	of	of	ADP
easat-2103	368	14	work	work	NOUN
easat-2103	368	15	discipline	discipline	NOUN
easat-2103	368	16	on	on	ADP
easat-2103	368	17	employee	employee	NOUN
easat-2103	368	18	performance	performance	NOUN
easat-2103	368	19	in	in	ADP
easat-2103	368	20	the	the	DET
easat-2103	368	21	office	office	NOUN
easat-2103	368	22	of	of	ADP
easat-2103	368	23	public	public	ADJ
easat-2103	368	24	appraisal	appraisal	NOUN
easat-2103	368	25	services	service	NOUN
easat-2103	368	26	herly	herly	ADV
easat-2103	368	27	,	,	PUNCT
easat-2103	368	28	ariawan	ariawan	PROPN
easat-2103	368	29	and	and	CCONJ
easat-2103	368	30	partners	partner	NOUN
easat-2103	368	31	,	,	PUNCT
easat-2103	368	32	”	"	PUNCT
easat-2103	368	33	pinisi	pinisi	PROPN
easat-2103	368	34	discret	discret	PROPN
easat-2103	368	35	.	.	PUNCT
easat-2103	369	1	rev	rev	PROPN
easat-2103	369	2	.	.	PROPN
easat-2103	369	3	,	,	PUNCT
easat-2103	369	4	vol	vol	NOUN
easat-2103	369	5	.	.	PROPN
easat-2103	369	6	1	1	NUM
easat-2103	369	7	,	,	PUNCT
easat-2103	369	8	no	no	INTJ
easat-2103	369	9	.	.	NOUN
easat-2103	369	10	2	2	NUM
easat-2103	369	11	,	,	PUNCT
easat-2103	369	12	p.	p.	NOUN
easat-2103	369	13	39	39	NUM
easat-2103	369	14	,	,	PUNCT
easat-2103	369	15	2020	2020	NUM
easat-2103	369	16	,	,	PUNCT
easat-2103	369	17	doi	doi	NOUN
easat-2103	369	18	:	:	PUNCT
easat-2103	369	19	10.26858	10.26858	NUM
easat-2103	369	20	/	/	SYM
easat-2103	369	21	pdr.v1i2.12763	pdr.v1i2.12763	PROPN
easat-2103	369	22	.	.	PUNCT
easat-2103	370	1	[	[	X
easat-2103	370	2	44	44	NUM
easat-2103	370	3	]	]	PUNCT
easat-2103	370	4	a.	a.	PROPN
easat-2103	370	5	s.	s.	PROPN
easat-2103	370	6	otto	otto	PROPN
easat-2103	370	7	,	,	PUNCT
easat-2103	370	8	d.	d.	PROPN
easat-2103	370	9	m.	m.	PROPN
easat-2103	370	10	szymanski	szymanski	PROPN
easat-2103	370	11	,	,	PUNCT
easat-2103	370	12	and	and	CCONJ
easat-2103	370	13	r.	r.	PROPN
easat-2103	370	14	varadarajan	varadarajan	PROPN
easat-2103	370	15	,	,	PUNCT
easat-2103	370	16	“	"	PUNCT
easat-2103	370	17	customer	customer	NOUN
easat-2103	370	18	satisfaction	satisfaction	NOUN
easat-2103	370	19	and	and	CCONJ
easat-2103	370	20	firm	firm	ADJ
easat-2103	370	21	performance	performance	NOUN
easat-2103	370	22	:	:	PUNCT
easat-2103	370	23	insights	insight	NOUN
easat-2103	370	24	from	from	ADP
easat-2103	370	25	over	over	ADP
easat-2103	370	26	a	a	DET
easat-2103	370	27	quarter	quarter	NOUN
easat-2103	370	28	century	century	NOUN
easat-2103	370	29	of	of	ADP
easat-2103	370	30	empirical	empirical	ADJ
easat-2103	370	31	research	research	NOUN
easat-2103	370	32	,	,	PUNCT
easat-2103	370	33	”	"	PUNCT
easat-2103	370	34	j.	j.	PROPN
easat-2103	370	35	acad	acad	PROPN
easat-2103	370	36	.	.	PUNCT
easat-2103	371	1	mark	mark	PROPN
easat-2103	371	2	.	.	PUNCT
easat-2103	372	1	sci	sci	PROPN
easat-2103	372	2	.	.	PROPN
easat-2103	372	3	,	,	PUNCT
easat-2103	372	4	vol	vol	NOUN
easat-2103	372	5	.	.	PROPN
easat-2103	372	6	48	48	NUM
easat-2103	372	7	,	,	PUNCT
easat-2103	372	8	no	no	INTJ
easat-2103	372	9	.	.	NOUN
easat-2103	372	10	3	3	NUM
easat-2103	372	11	,	,	PUNCT
easat-2103	372	12	pp	pp	ADJ
easat-2103	372	13	.	.	PUNCT
easat-2103	373	1	543–564	543–564	NUM
easat-2103	373	2	,	,	PUNCT
easat-2103	373	3	2020	2020	NUM
easat-2103	373	4	,	,	PUNCT
easat-2103	373	5	doi	doi	NOUN
easat-2103	373	6	:	:	PUNCT
easat-2103	373	7	10.1007	10.1007	NUM
easat-2103	373	8	/	/	SYM
easat-2103	373	9	s11747	s11747	PROPN
easat-2103	373	10	-	-	PUNCT
easat-2103	373	11	01900657	01900657	NUM
easat-2103	373	12	-	-	PUNCT
easat-2103	373	13	7	7	NUM
easat-2103	373	14	.	.	PUNCT
easat-2103	374	1	[	[	X
easat-2103	374	2	45	45	NUM
easat-2103	374	3	]	]	PUNCT
easat-2103	374	4	b.	b.	PROPN
easat-2103	374	5	harb	harb	PROPN
easat-2103	374	6	,	,	PUNCT
easat-2103	374	7	b.	b.	PROPN
easat-2103	374	8	hachem	hachem	PROPN
easat-2103	374	9	,	,	PUNCT
easat-2103	374	10	and	and	CCONJ
easat-2103	374	11	h.	h.	PROPN
easat-2103	374	12	hamdan	hamdan	PROPN
easat-2103	374	13	,	,	PUNCT
easat-2103	374	14	“	"	PUNCT
easat-2103	374	15	public	public	ADJ
easat-2103	374	16	servants	servant	NOUN
easat-2103	374	17	’	'	PUNCT
easat-2103	374	18	perception	perception	NOUN
easat-2103	374	19	of	of	ADP
easat-2103	374	20	leadership	leadership	NOUN
easat-2103	374	21	style	style	NOUN
easat-2103	374	22	and	and	CCONJ
easat-2103	374	23	its	its	PRON
easat-2103	374	24	impact	impact	NOUN
easat-2103	374	25	on	on	ADP
easat-2103	374	26	organizational	organizational	ADJ
easat-2103	374	27	commitment	commitment	NOUN
easat-2103	374	28	,	,	PUNCT
easat-2103	374	29	”	"	PUNCT
easat-2103	374	30	probl	probl	NOUN
easat-2103	374	31	.	.	PUNCT
easat-2103	375	1	perspect	perspect	PROPN
easat-2103	375	2	.	.	PUNCT
easat-2103	376	1	manag	manag	PROPN
easat-2103	376	2	.	.	PUNCT
easat-2103	376	3	,	,	PUNCT
easat-2103	376	4	vol	vol	NOUN
easat-2103	376	5	.	.	PROPN
easat-2103	376	6	18	18	NUM
easat-2103	376	7	,	,	PUNCT
easat-2103	376	8	no	no	INTJ
easat-2103	376	9	.	.	NOUN
easat-2103	376	10	4	4	NUM
easat-2103	376	11	,	,	PUNCT
easat-2103	376	12	pp	pp	ADJ
easat-2103	376	13	.	.	PUNCT
easat-2103	377	1	319–333	319–333	NUM
easat-2103	377	2	,	,	PUNCT
easat-2103	377	3	2020	2020	NUM
easat-2103	377	4	,	,	PUNCT
easat-2103	377	5	doi	doi	NOUN
easat-2103	377	6	:	:	PUNCT
easat-2103	377	7	10.21511	10.21511	NUM
easat-2103	377	8	/	/	SYM
easat-2103	377	9	ppm.18(4).2020.26	ppm.18(4).2020.26	NUM
easat-2103	377	10	.	.	PUNCT
easat-2103	378	1	[	[	X
easat-2103	378	2	46	46	NUM
easat-2103	378	3	]	]	X
easat-2103	378	4	c.	c.	PROPN
easat-2103	378	5	prentice	prentice	PROPN
easat-2103	378	6	,	,	PUNCT
easat-2103	378	7	s.	s.	PROPN
easat-2103	378	8	dominique	dominique	PROPN
easat-2103	378	9	lopes	lopes	PROPN
easat-2103	378	10	,	,	PUNCT
easat-2103	378	11	and	and	CCONJ
easat-2103	378	12	x.	x.	NOUN
easat-2103	378	13	wang	wang	PROPN
easat-2103	378	14	,	,	PUNCT
easat-2103	378	15	“	"	PUNCT
easat-2103	378	16	the	the	DET
easat-2103	378	17	impact	impact	NOUN
easat-2103	378	18	of	of	ADP
easat-2103	378	19	artificial	artificial	ADJ
easat-2103	378	20	intelligence	intelligence	NOUN
easat-2103	378	21	and	and	CCONJ
easat-2103	378	22	employee	employee	NOUN
easat-2103	378	23	service	service	NOUN
easat-2103	378	24	quality	quality	NOUN
easat-2103	378	25	on	on	ADP
easat-2103	378	26	customer	customer	NOUN
easat-2103	378	27	satisfaction	satisfaction	NOUN
easat-2103	378	28	and	and	CCONJ
easat-2103	378	29	loyalty	loyalty	NOUN
easat-2103	378	30	,	,	PUNCT
easat-2103	378	31	”	"	PUNCT
easat-2103	378	32	j.	j.	PROPN
easat-2103	378	33	hosp	hosp	PROPN
easat-2103	378	34	.	.	PUNCT
easat-2103	379	1	mark	mark	PROPN
easat-2103	379	2	.	.	PUNCT
easat-2103	380	1	manag	manag	PROPN
easat-2103	380	2	.	.	PROPN
easat-2103	380	3	,	,	PUNCT
easat-2103	380	4	vol	vol	NOUN
easat-2103	380	5	.	.	PROPN
easat-2103	380	6	29	29	NUM
easat-2103	380	7	,	,	PUNCT
easat-2103	380	8	no	no	INTJ
easat-2103	380	9	.	.	NOUN
easat-2103	380	10	7	7	NUM
easat-2103	380	11	,	,	PUNCT
easat-2103	380	12	pp	pp	ADJ
easat-2103	380	13	.	.	PUNCT
easat-2103	381	1	739–756	739–756	NUM
easat-2103	381	2	,	,	PUNCT
easat-2103	381	3	2020	2020	NUM
easat-2103	381	4	,	,	PUNCT
easat-2103	381	5	doi	doi	NOUN
easat-2103	381	6	:	:	PUNCT
easat-2103	381	7	10.1080/19368623.2020.1722304	10.1080/19368623.2020.1722304	NUM
easat-2103	381	8	.	.	PUNCT
easat-2103	382	1	[	[	X
easat-2103	382	2	47	47	NUM
easat-2103	382	3	]	]	PUNCT
easat-2103	382	4	s.	s.	PROPN
easat-2103	382	5	hayati	hayati	PROPN
easat-2103	382	6	,	,	PUNCT
easat-2103	382	7	a.	a.	PROPN
easat-2103	382	8	suroso	suroso	PROPN
easat-2103	382	9	,	,	PUNCT
easat-2103	382	10	suliyanto	suliyanto	NOUN
easat-2103	382	11	,	,	PUNCT
easat-2103	382	12	and	and	CCONJ
easat-2103	382	13	m.	m.	NOUN
easat-2103	382	14	elfan	elfan	PROPN
easat-2103	382	15	kaukab	kaukab	PROPN
easat-2103	382	16	,	,	PUNCT
easat-2103	382	17	“	"	PUNCT
easat-2103	382	18	customer	customer	NOUN
easat-2103	382	19	satisfaction	satisfaction	NOUN
easat-2103	382	20	as	as	ADP
easat-2103	382	21	a	a	DET
easat-2103	382	22	mediation	mediation	NOUN
easat-2103	382	23	between	between	ADP
easat-2103	382	24	micro	micro	ADJ
easat-2103	382	25	banking	banking	NOUN
easat-2103	382	26	image	image	NOUN
easat-2103	382	27	,	,	PUNCT
easat-2103	382	28	customer	customer	NOUN
easat-2103	382	29	relationship	relationship	NOUN
easat-2103	382	30	and	and	CCONJ
easat-2103	382	31	customer	customer	NOUN
easat-2103	382	32	loyalty	loyalty	NOUN
easat-2103	382	33	,	,	PUNCT
easat-2103	382	34	”	"	PUNCT
easat-2103	382	35	manag	manag	NOUN
easat-2103	382	36	.	.	PUNCT
easat-2103	383	1	sci	sci	PROPN
easat-2103	383	2	.	.	PROPN
easat-2103	383	3	lett	lett	PROPN
easat-2103	383	4	.	.	PROPN
easat-2103	383	5	,	,	PUNCT
easat-2103	383	6	vol	vol	NOUN
easat-2103	383	7	.	.	PROPN
easat-2103	384	1	10	10	NUM
easat-2103	384	2	,	,	PUNCT
easat-2103	384	3	no	no	INTJ
easat-2103	384	4	.	.	NOUN
easat-2103	384	5	11	11	NUM
easat-2103	384	6	,	,	PUNCT
easat-2103	384	7	pp	pp	ADJ
easat-2103	384	8	.	.	PUNCT
easat-2103	385	1	2561–2570	2561–2570	NUM
easat-2103	385	2	,	,	PUNCT
easat-2103	385	3	2020	2020	NUM
easat-2103	385	4	,	,	PUNCT
easat-2103	385	5	doi	doi	NOUN
easat-2103	385	6	:	:	PUNCT
easat-2103	385	7	10.5267	10.5267	NUM
easat-2103	385	8	/	/	SYM
easat-2103	385	9	j.msl.2020.3.039	j.msl.2020.3.039	NOUN
easat-2103	385	10	.	.	PUNCT
easat-2103	386	1	[	[	X
easat-2103	386	2	48	48	NUM
easat-2103	386	3	]	]	PUNCT
easat-2103	386	4	a.	a.	PROPN
easat-2103	386	5	e.	e.	PROPN
easat-2103	386	6	wyse	wyse	PROPN
easat-2103	386	7	,	,	PUNCT
easat-2103	386	8	“	"	PUNCT
easat-2103	386	9	comparing	compare	VERB
easat-2103	386	10	cut	cut	VERB
easat-2103	386	11	scores	score	NOUN
easat-2103	386	12	from	from	ADP
easat-2103	386	13	the	the	DET
easat-2103	386	14	angoff	angoff	NOUN
easat-2103	386	15	method	method	NOUN
easat-2103	386	16	and	and	CCONJ
easat-2103	386	17	two	two	NUM
easat-2103	386	18	variations	variation	NOUN
easat-2103	386	19	of	of	ADP
easat-2103	386	20	the	the	DET
easat-2103	386	21	hofstee	hofstee	NOUN
easat-2103	386	22	and	and	CCONJ
easat-2103	386	23	beuk	beuk	NOUN
easat-2103	386	24	methods	method	NOUN
easat-2103	386	25	,	,	PUNCT
easat-2103	386	26	”	"	PUNCT
easat-2103	386	27	appl	appl	NOUN
easat-2103	386	28	.	.	PUNCT
easat-2103	386	29	meas	meas	PROPN
easat-2103	386	30	.	.	PUNCT
easat-2103	387	1	educ	educ	PROPN
easat-2103	387	2	.	.	PUNCT
easat-2103	387	3	,	,	PUNCT
easat-2103	387	4	vol	vol	NOUN
easat-2103	387	5	.	.	PROPN
easat-2103	388	1	33	33	NUM
easat-2103	388	2	,	,	PUNCT
easat-2103	388	3	no	no	INTJ
easat-2103	388	4	.	.	NOUN
easat-2103	388	5	2	2	NUM
easat-2103	388	6	,	,	PUNCT
easat-2103	388	7	pp	pp	ADJ
easat-2103	388	8	.	.	PUNCT
easat-2103	389	1	159–173	159–173	NUM
easat-2103	389	2	,	,	PUNCT
easat-2103	389	3	2020	2020	NUM
easat-2103	389	4	,	,	PUNCT
easat-2103	389	5	doi	doi	NOUN
easat-2103	389	6	:	:	PUNCT
easat-2103	389	7	10.1080/08957347.2020.1732385	10.1080/08957347.2020.1732385	NUM
easat-2103	389	8	.	.	PUNCT
easat-2103	390	1	[	[	X
easat-2103	390	2	49	49	NUM
easat-2103	390	3	]	]	X
easat-2103	390	4	herabudin	herabudin	PROPN
easat-2103	390	5	,	,	PUNCT
easat-2103	390	6	“	"	PUNCT
easat-2103	390	7	implementation	implementation	NOUN
easat-2103	390	8	of	of	ADP
easat-2103	390	9	norms	norm	NOUN
easat-2103	390	10	and	and	CCONJ
easat-2103	390	11	ethics	ethic	NOUN
easat-2103	390	12	in	in	ADP
easat-2103	390	13	public	public	ADJ
easat-2103	390	14	services	service	NOUN
easat-2103	390	15	in	in	ADP
easat-2103	390	16	indonesia	indonesia	PROPN
easat-2103	390	17	,	,	PUNCT
easat-2103	390	18	”	"	PUNCT
easat-2103	390	19	j.	j.	PROPN
easat-2103	390	20	ilm	ilm	PROPN
easat-2103	390	21	.	.	PROPN
easat-2103	390	22	mea	mea	PROPN
easat-2103	390	23	(	(	PUNCT
easat-2103	390	24	manajemen	manajeman	NOUN
easat-2103	390	25	,	,	PUNCT
easat-2103	390	26	ekon	ekon	PROPN
easat-2103	390	27	.	.	PUNCT
easat-2103	391	1	dan	dan	PROPN
easat-2103	391	2	akuntansi	akuntansi	PROPN
easat-2103	391	3	)	)	PUNCT
easat-2103	391	4	,	,	PUNCT
easat-2103	391	5	vol	vol	NOUN
easat-2103	391	6	.	.	PROPN
easat-2103	392	1	6	6	NUM
easat-2103	392	2	,	,	PUNCT
easat-2103	392	3	no	no	INTJ
easat-2103	392	4	.	.	NOUN
easat-2103	392	5	2	2	NUM
easat-2103	392	6	,	,	PUNCT
easat-2103	392	7	p.	p.	NOUN
easat-2103	392	8	2022	2022	NUM
easat-2103	392	9	,	,	PUNCT
easat-2103	392	10	2022	2022	NUM
easat-2103	392	11	.	.	PUNCT
easat-2103	393	1	[	[	X
easat-2103	393	2	50	50	NUM
easat-2103	393	3	]	]	PUNCT
easat-2103	393	4	l.	l.	PROPN
easat-2103	393	5	vencataya	vencataya	PROPN
easat-2103	393	6	,	,	PUNCT
easat-2103	393	7	s.	s.	PROPN
easat-2103	393	8	pudaruth	pudaruth	PROPN
easat-2103	393	9	,	,	PUNCT
easat-2103	393	10	r.	r.	PROPN
easat-2103	393	11	t.	t.	PROPN
easat-2103	393	12	juwaheer	juwaheer	PROPN
easat-2103	393	13	,	,	PUNCT
easat-2103	393	14	g.	g.	PROPN
easat-2103	393	15	dirpal	dirpal	PROPN
easat-2103	393	16	,	,	PUNCT
easat-2103	393	17	and	and	CCONJ
easat-2103	393	18	n.	n.	PROPN
easat-2103	393	19	m.	m.	PROPN
easat-2103	393	20	z.	z.	PROPN
easat-2103	393	21	sumodhee	sumodhee	PROPN
easat-2103	393	22	,	,	PUNCT
easat-2103	393	23	“	"	PUNCT
easat-2103	393	24	assessing	assess	VERB
easat-2103	393	25	the	the	DET
easat-2103	393	26	impact	impact	NOUN
easat-2103	393	27	of	of	ADP
easat-2103	393	28	service	service	NOUN
easat-2103	393	29	quality	quality	NOUN
easat-2103	393	30	dimensions	dimension	NOUN
easat-2103	393	31	on	on	ADP
easat-2103	393	32	customer	customer	NOUN
easat-2103	393	33	satisfaction	satisfaction	NOUN
easat-2103	393	34	in	in	ADP
easat-2103	393	35	commercial	commercial	ADJ
easat-2103	393	36	banks	bank	NOUN
easat-2103	393	37	of	of	ADP
easat-2103	393	38	mauritius	mauritius	NOUN
easat-2103	393	39	,	,	PUNCT
easat-2103	393	40	”	"	PUNCT
easat-2103	393	41	stud	stud	NOUN
easat-2103	393	42	.	.	PUNCT
easat-2103	394	1	bus	bus	PROPN
easat-2103	394	2	.	.	PUNCT
easat-2103	395	1	econ	econ	PROPN
easat-2103	395	2	.	.	PUNCT
easat-2103	395	3	,	,	PUNCT
easat-2103	395	4	vol	vol	NOUN
easat-2103	395	5	.	.	PROPN
easat-2103	396	1	14	14	NUM
easat-2103	396	2	,	,	PUNCT
easat-2103	396	3	no	no	INTJ
easat-2103	396	4	.	.	NOUN
easat-2103	396	5	1	1	NUM
easat-2103	396	6	,	,	PUNCT
easat-2103	396	7	pp	pp	ADJ
easat-2103	396	8	.	.	PUNCT
easat-2103	397	1	259–270	259–270	NUM
easat-2103	397	2	,	,	PUNCT
easat-2103	397	3	2019	2019	NUM
easat-2103	397	4	,	,	PUNCT
easat-2103	397	5	doi	doi	NOUN
easat-2103	397	6	:	:	PUNCT
easat-2103	397	7	10.2478	10.2478	NUM
easat-2103	397	8	/	/	SYM
easat-2103	397	9	sbe-2019	sbe-2019	X
easat-2103	397	10	-	-	PUNCT
easat-2103	397	11	0020	0020	NUM
easat-2103	397	12	.	.	PUNCT
easat-2103	398	1	[	[	X
easat-2103	398	2	51	51	NUM
easat-2103	398	3	]	]	PUNCT
easat-2103	398	4	s.	s.	PROPN
easat-2103	398	5	forgas	forgas	PROPN
easat-2103	398	6	-	-	PUNCT
easat-2103	398	7	coll	coll	PROPN
easat-2103	398	8	,	,	PUNCT
easat-2103	398	9	r.	r.	PROPN
easat-2103	398	10	palau	palau	PROPN
easat-2103	398	11	-	-	PUNCT
easat-2103	398	12	saumell	saumell	PROPN
easat-2103	398	13	,	,	PUNCT
easat-2103	398	14	j.	j.	PROPN
easat-2103	398	15	matute	matute	PROPN
easat-2103	398	16	,	,	PUNCT
easat-2103	398	17	and	and	CCONJ
easat-2103	398	18	s.	s.	PROPN
easat-2103	398	19	tárrega	tárrega	PROPN
easat-2103	398	20	,	,	PUNCT
easat-2103	398	21	“	"	PUNCT
easat-2103	398	22	how	how	SCONJ
easat-2103	398	23	do	do	AUX
easat-2103	398	24	service	service	NOUN
easat-2103	398	25	quality	quality	NOUN
easat-2103	398	26	,	,	PUNCT
easat-2103	398	27	experiences	experience	NOUN
easat-2103	398	28	and	and	CCONJ
easat-2103	398	29	enduring	endure	VERB
easat-2103	398	30	involvement	involvement	NOUN
easat-2103	398	31	influence	influence	NOUN
easat-2103	398	32	tourists	tourist	NOUN
easat-2103	398	33	’	'	PUNCT
easat-2103	398	34	behavior	behavior	NOUN
easat-2103	398	35	?	?	PUNCT
easat-2103	399	1	an	an	DET
easat-2103	399	2	empirical	empirical	ADJ
easat-2103	399	3	study	study	NOUN
easat-2103	399	4	in	in	ADP
easat-2103	399	5	the	the	DET
easat-2103	399	6	picasso	picasso	PROPN
easat-2103	399	7	and	and	CCONJ
easat-2103	399	8	miró	miró	PROPN
easat-2103	399	9	museums	museum	NOUN
easat-2103	399	10	in	in	ADP
easat-2103	399	11	barcelona	barcelona	PROPN
easat-2103	399	12	,	,	PUNCT
easat-2103	399	13	”	"	PUNCT
easat-2103	399	14	int	int	NOUN
easat-2103	399	15	.	.	PUNCT
easat-2103	400	1	j.	j.	PROPN
easat-2103	400	2	tour	tour	PROPN
easat-2103	400	3	.	.	PUNCT
easat-2103	401	1	res	re	NOUN
easat-2103	401	2	.	.	PROPN
easat-2103	401	3	,	,	PUNCT
easat-2103	401	4	vol	vol	NOUN
easat-2103	401	5	.	.	PROPN
easat-2103	401	6	19	19	NUM
easat-2103	401	7	,	,	PUNCT
easat-2103	401	8	no	no	INTJ
easat-2103	401	9	.	.	NOUN
easat-2103	401	10	2	2	NUM
easat-2103	401	11	,	,	PUNCT
easat-2103	401	12	pp	pp	ADJ
easat-2103	401	13	.	.	PUNCT
easat-2103	402	1	246–256	246–256	NUM
easat-2103	402	2	,	,	PUNCT
easat-2103	402	3	2017	2017	NUM
easat-2103	402	4	,	,	PUNCT
easat-2103	402	5	doi	doi	NOUN
easat-2103	402	6	:	:	PUNCT
easat-2103	402	7	10.1002	10.1002	NUM
easat-2103	402	8	/	/	SYM
easat-2103	402	9	jtr.2107	jtr.2107	PROPN
easat-2103	402	10	.	.	PUNCT
easat-2103	403	1	[	[	X
easat-2103	403	2	52	52	NUM
easat-2103	403	3	]	]	PUNCT
easat-2103	403	4	a.	a.	NOUN
easat-2103	403	5	kasdi	kasdi	NOUN
easat-2103	403	6	and	and	CCONJ
easat-2103	403	7	s.	s.	PROPN
easat-2103	403	8	saifudin	saifudin	PROPN
easat-2103	403	9	,	,	PUNCT
easat-2103	403	10	“	"	PUNCT
easat-2103	403	11	influence	influence	NOUN
easat-2103	403	12	of	of	ADP
easat-2103	403	13	sharia	sharia	PROPN
easat-2103	403	14	service	service	PROPN
easat-2103	403	15	quality	quality	NOUN
easat-2103	403	16	,	,	PUNCT
easat-2103	403	17	islamic	islamic	ADJ
easat-2103	403	18	values	value	NOUN
easat-2103	403	19	,	,	PUNCT
easat-2103	403	20	and	and	CCONJ
easat-2103	403	21	destination	destination	NOUN
easat-2103	403	22	image	image	NOUN
easat-2103	403	23	toward	toward	ADP
easat-2103	403	24	loyalty	loyalty	NOUN
easat-2103	403	25	visitors	visitor	NOUN
easat-2103	403	26	’	'	PUNCT
easat-2103	403	27	on	on	ADP
easat-2103	403	28	great	great	ADJ
easat-2103	403	29	mosque	mosque	NOUN
easat-2103	403	30	of	of	ADP
easat-2103	403	31	demak	demak	NOUN
easat-2103	403	32	,	,	PUNCT
easat-2103	403	33	”	"	PUNCT
easat-2103	403	34	int	int	NOUN
easat-2103	403	35	.	.	PUNCT
easat-2103	404	1	j.	j.	PROPN
easat-2103	404	2	islam	islam	PROPN
easat-2103	404	3	.	.	PUNCT
easat-2103	404	4	bus	bus	PROPN
easat-2103	404	5	.	.	PUNCT
easat-2103	405	1	econ	econ	PROPN
easat-2103	405	2	.	.	PUNCT
easat-2103	405	3	,	,	PUNCT
easat-2103	405	4	vol	vol	NOUN
easat-2103	405	5	.	.	PROPN
easat-2103	406	1	3	3	NUM
easat-2103	406	2	,	,	PUNCT
easat-2103	406	3	no	no	INTJ
easat-2103	406	4	.	.	NOUN
easat-2103	406	5	2	2	NUM
easat-2103	406	6	,	,	PUNCT
easat-2103	406	7	pp	pp	ADJ
easat-2103	406	8	.	.	PUNCT
easat-2103	407	1	117–129	117–129	NUM
easat-2103	407	2	,	,	PUNCT
easat-2103	407	3	2019	2019	NUM
easat-2103	407	4	,	,	PUNCT
easat-2103	407	5	doi	doi	NOUN
easat-2103	407	6	:	:	PUNCT
easat-2103	407	7	476	476	NUM
easat-2103	407	8	edelweiss	edelweiss	PROPN
easat-2103	407	9	applied	apply	VERB
easat-2103	407	10	science	science	NOUN
easat-2103	407	11	and	and	CCONJ
easat-2103	407	12	technology	technology	NOUN
easat-2103	407	13	issn	issn	PROPN
easat-2103	407	14	:	:	PUNCT
easat-2103	407	15	2576	2576	NUM
easat-2103	407	16	-	-	SYM
easat-2103	407	17	8484	8484	NUM
easat-2103	407	18	vol	vol	NOUN
easat-2103	407	19	.	.	PROPN
easat-2103	407	20	8	8	NUM
easat-2103	407	21	,	,	PUNCT
easat-2103	407	22	no	no	INTJ
easat-2103	407	23	.	.	NOUN
easat-2103	408	1	6	6	NUM
easat-2103	408	2	:	:	SYM
easat-2103	408	3	466	466	NUM
easat-2103	408	4	-	-	SYM
easat-2103	408	5	476	476	NUM
easat-2103	408	6	,	,	PUNCT
easat-2103	408	7	2024	2024	NUM
easat-2103	408	8	doi	doi	NOUN
easat-2103	408	9	:	:	PUNCT
easat-2103	408	10	10.55214/25768484.v8i6.2103	10.55214/25768484.v8i6.2103	NUM
easat-2103	408	11	©	©	NOUN
easat-2103	408	12	2024	2024	NUM
easat-2103	408	13	by	by	ADP
easat-2103	408	14	the	the	DET
easat-2103	408	15	authors	author	NOUN
easat-2103	408	16	;	;	PUNCT
easat-2103	408	17	licensee	licensee	PROPN
easat-2103	408	18	learning	learning	NOUN
easat-2103	408	19	gate	gate	NOUN
easat-2103	408	20	10.28918	10.28918	NUM
easat-2103	408	21	/	/	SYM
easat-2103	408	22	ijibec.v3i2.1909	ijibec.v3i2.1909	PROPN
easat-2103	408	23	.	.	PUNCT
easat-2103	409	1	[	[	X
easat-2103	409	2	53	53	NUM
easat-2103	409	3	]	]	X
easat-2103	409	4	g.	g.	PROPN
easat-2103	409	5	zeybek	zeybek	PROPN
easat-2103	409	6	and	and	CCONJ
easat-2103	409	7	c.	c.	PROPN
easat-2103	409	8	sentürk	sentürk	PROPN
easat-2103	409	9	,	,	PUNCT
easat-2103	409	10	“	"	PUNCT
easat-2103	409	11	analysis	analysis	NOUN
easat-2103	409	12	of	of	ADP
easat-2103	409	13	pre	pre	ADJ
easat-2103	409	14	-	-	ADJ
easat-2103	409	15	service	service	ADJ
easat-2103	409	16	teachers	teacher	NOUN
easat-2103	409	17	’	'	PUNCT
easat-2103	409	18	learning	learn	VERB
easat-2103	409	19	styles	style	NOUN
easat-2103	409	20	according	accord	VERB
easat-2103	409	21	to	to	ADP
easat-2103	409	22	vermunt	vermunt	NOUN
easat-2103	409	23	learning	learn	VERB
easat-2103	409	24	style	style	NOUN
easat-2103	409	25	model	model	NOUN
easat-2103	409	26	,	,	PUNCT
easat-2103	409	27	”	"	PUNCT
easat-2103	409	28	int	int	NOUN
easat-2103	409	29	.	.	PUNCT
easat-2103	410	1	online	online	PROPN
easat-2103	410	2	j.	j.	PROPN
easat-2103	410	3	educ	educ	PROPN
easat-2103	410	4	.	.	PUNCT
easat-2103	411	1	teach	teach	VERB
easat-2103	411	2	.	.	PUNCT
easat-2103	412	1	,	,	PUNCT
easat-2103	412	2	vol	vol	NOUN
easat-2103	412	3	.	.	PROPN
easat-2103	413	1	7	7	NUM
easat-2103	413	2	,	,	PUNCT
easat-2103	413	3	no	no	INTJ
easat-2103	413	4	.	.	NOUN
easat-2103	413	5	2	2	NUM
easat-2103	413	6	,	,	PUNCT
easat-2103	413	7	pp	pp	ADJ
easat-2103	413	8	.	.	PUNCT
easat-2103	414	1	669–682	669–682	NUM
easat-2103	414	2	,	,	PUNCT
easat-2103	414	3	2020	2020	NUM
easat-2103	414	4	.	.	PUNCT
easat-2103	415	1	[	[	X
easat-2103	415	2	54	54	NUM
easat-2103	415	3	]	]	PUNCT
easat-2103	415	4	f.	f.	PROPN
easat-2103	415	5	ishlahah	ishlahah	PROPN
easat-2103	415	6	and	and	CCONJ
easat-2103	415	7	t.	t.	NOUN
easat-2103	415	8	a.	a.	PROPN
easat-2103	415	9	oktariyanda	oktariyanda	PROPN
easat-2103	415	10	,	,	PUNCT
easat-2103	415	11	“	"	PUNCT
easat-2103	415	12	strategi	strategi	PROPN
easat-2103	415	13	peningkatan	peningkatan	PROPN
easat-2103	415	14	layanan	layanan	PROPN
easat-2103	415	15	surat	surat	PROPN
easat-2103	415	16	izin	izin	PROPN
easat-2103	415	17	mengemudi	mengemudi	PROPN
easat-2103	415	18	melalui	melalui	PROPN
easat-2103	415	19	layanan	layanan	PROPN
easat-2103	415	20	sinar	sinar	PROPN
easat-2103	415	21	(	(	PUNCT
easat-2103	415	22	sim	sim	ADJ
easat-2103	415	23	presisi	presisi	PROPN
easat-2103	415	24	nasional	nasional	PROPN
easat-2103	415	25	)	)	PUNCT
easat-2103	415	26	di	di	PROPN
easat-2103	415	27	kantor	kantor	PROPN
easat-2103	415	28	satuan	satuan	PROPN
easat-2103	415	29	lalu	lalu	PROPN
easat-2103	415	30	lintas	lintas	PROPN
easat-2103	415	31	polres	polres	PROPN
easat-2103	415	32	kabupaten	kabupaten	PROPN
easat-2103	415	33	gresik	gresik	PROPN
easat-2103	415	34	,	,	PUNCT
easat-2103	415	35	”	"	PUNCT
easat-2103	415	36	publika	publika	NOUN
easat-2103	415	37	,	,	PUNCT
easat-2103	415	38	vol	vol	NOUN
easat-2103	415	39	.	.	PROPN
easat-2103	415	40	11	11	NUM
easat-2103	415	41	,	,	PUNCT
easat-2103	415	42	no	no	INTJ
easat-2103	415	43	.	.	NOUN
easat-2103	415	44	1	1	NUM
easat-2103	415	45	,	,	PUNCT
easat-2103	415	46	pp	pp	ADJ
easat-2103	415	47	.	.	PUNCT
easat-2103	416	1	1361–1372	1361–1372	NUM
easat-2103	416	2	,	,	PUNCT
easat-2103	416	3	2023	2023	NUM
easat-2103	416	4	.	.	PUNCT
easat-2103	417	1	[	[	X
easat-2103	417	2	55	55	NUM
easat-2103	417	3	]	]	PUNCT
easat-2103	417	4	k.	k.	PROPN
easat-2103	417	5	z.	z.	PROPN
easat-2103	417	6	al	al	PROPN
easat-2103	417	7	hayati	hayati	PROPN
easat-2103	417	8	and	and	CCONJ
easat-2103	417	9	r.	r.	PROPN
easat-2103	417	10	al	al	PROPN
easat-2103	417	11	-	-	PUNCT
easat-2103	417	12	hamdi	hamdi	PROPN
easat-2103	417	13	,	,	PUNCT
easat-2103	417	14	“	"	PUNCT
easat-2103	417	15	transportasi	transportasi	NOUN
easat-2103	417	16	publik	publik	PROPN
easat-2103	417	17	dan	dan	PROPN
easat-2103	417	18	media	media	PROPN
easat-2103	417	19	sosial	sosial	PROPN
easat-2103	417	20	:	:	PUNCT
easat-2103	417	21	persepsi	persepsi	PROPN
easat-2103	417	22	netizen	netizen	ADJ
easat-2103	417	23	terhadap	terhadap	PROPN
easat-2103	417	24	pelayanan	pelayanan	PROPN
easat-2103	417	25	bus	bus	NOUN
easat-2103	417	26	trans	tran	NOUN
easat-2103	417	27	jogja	jogja	PROPN
easat-2103	417	28	2016	2016	NUM
easat-2103	417	29	-	-	SYM
easat-2103	417	30	2018	2018	NUM
easat-2103	417	31	,	,	PUNCT
easat-2103	417	32	”	"	PUNCT
easat-2103	417	33	j.	j.	PROPN
easat-2103	417	34	ilmu	ilmu	PROPN
easat-2103	417	35	pemerintah	pemerintah	PROPN
easat-2103	417	36	.	.	PUNCT
easat-2103	418	1	widya	widya	PROPN
easat-2103	418	2	praja	praja	PROPN
easat-2103	418	3	,	,	PUNCT
easat-2103	418	4	vol	vol	NOUN
easat-2103	418	5	.	.	PROPN
easat-2103	419	1	45	45	NUM
easat-2103	419	2	,	,	PUNCT
easat-2103	419	3	no	no	INTJ
easat-2103	419	4	.	.	NOUN
easat-2103	419	5	2	2	NUM
easat-2103	419	6	,	,	PUNCT
easat-2103	419	7	pp	pp	ADJ
easat-2103	419	8	.	.	PUNCT
easat-2103	420	1	127–139	127–139	NUM
easat-2103	420	2	,	,	PUNCT
easat-2103	420	3	2019	2019	NUM
easat-2103	420	4	,	,	PUNCT
easat-2103	420	5	doi	doi	NOUN
easat-2103	420	6	:	:	PUNCT
easat-2103	420	7	10.33701	10.33701	NUM
easat-2103	420	8	/	/	SYM
easat-2103	420	9	jipwp.v45i2.368	jipwp.v45i2.368	PROPN
easat-2103	420	10	.	.	PUNCT
easat-2103	421	1	[	[	X
easat-2103	421	2	56	56	NUM
easat-2103	421	3	]	]	X
easat-2103	421	4	p.	p.	PROPN
easat-2103	421	5	rita	rita	PROPN
easat-2103	421	6	,	,	PUNCT
easat-2103	421	7	t.	t.	PROPN
easat-2103	421	8	oliveira	oliveira	PROPN
easat-2103	421	9	,	,	PUNCT
easat-2103	421	10	and	and	CCONJ
easat-2103	421	11	a.	a.	NOUN
easat-2103	421	12	farisa	farisa	NOUN
easat-2103	421	13	,	,	PUNCT
easat-2103	421	14	“	"	PUNCT
easat-2103	421	15	the	the	DET
easat-2103	421	16	impact	impact	NOUN
easat-2103	421	17	of	of	ADP
easat-2103	421	18	e	e	NOUN
easat-2103	421	19	-	-	NOUN
easat-2103	421	20	service	service	ADJ
easat-2103	421	21	quality	quality	NOUN
easat-2103	421	22	and	and	CCONJ
easat-2103	421	23	customer	customer	NOUN
easat-2103	421	24	satisfaction	satisfaction	NOUN
easat-2103	421	25	on	on	ADP
easat-2103	421	26	customer	customer	NOUN
easat-2103	421	27	behavior	behavior	NOUN
easat-2103	421	28	in	in	ADP
easat-2103	421	29	online	online	ADJ
easat-2103	421	30	shopping	shopping	NOUN
easat-2103	421	31	,	,	PUNCT
easat-2103	421	32	”	"	PUNCT
easat-2103	421	33	heliyon	heliyon	NOUN
easat-2103	421	34	,	,	PUNCT
easat-2103	421	35	vol	vol	NOUN
easat-2103	421	36	.	.	PROPN
easat-2103	421	37	5	5	NUM
easat-2103	421	38	,	,	PUNCT
easat-2103	421	39	no	no	INTJ
easat-2103	421	40	.	.	NOUN
easat-2103	421	41	10	10	NUM
easat-2103	421	42	,	,	PUNCT
easat-2103	421	43	p.	p.	NOUN
easat-2103	421	44	e02690	e02690	PROPN
easat-2103	421	45	,	,	PUNCT
easat-2103	421	46	2019	2019	NUM
easat-2103	421	47	,	,	PUNCT
easat-2103	421	48	doi	doi	NOUN
easat-2103	421	49	:	:	PUNCT
easat-2103	421	50	10.1016	10.1016	NUM
easat-2103	421	51	/	/	SYM
easat-2103	421	52	j.heliyon.2019.e02690	j.heliyon.2019.e02690	NOUN
easat-2103	421	53	.	.	PUNCT
easat-2103	422	1	[	[	X
easat-2103	422	2	57	57	NUM
easat-2103	422	3	]	]	X
easat-2103	422	4	b.	b.	PROPN
easat-2103	422	5	setyadi	setyadi	PROPN
easat-2103	422	6	,	,	PUNCT
easat-2103	422	7	s.	s.	PROPN
easat-2103	422	8	helmi	helmi	PROPN
easat-2103	422	9	,	,	PUNCT
easat-2103	422	10	and	and	CCONJ
easat-2103	422	11	s.	s.	PROPN
easat-2103	422	12	i.	i.	PROPN
easat-2103	422	13	bin	bin	PROPN
easat-2103	422	14	s.	s.	PROPN
easat-2103	422	15	mohamad	mohamad	PROPN
easat-2103	422	16	,	,	PUNCT
easat-2103	422	17	“	"	PUNCT
easat-2103	422	18	customer	customer	NOUN
easat-2103	422	19	satisfaction	satisfaction	NOUN
easat-2103	422	20	mediates	mediate	VERB
easat-2103	422	21	the	the	DET
easat-2103	422	22	influence	influence	NOUN
easat-2103	422	23	of	of	ADP
easat-2103	422	24	service	service	NOUN
easat-2103	422	25	quality	quality	NOUN
easat-2103	422	26	on	on	ADP
easat-2103	422	27	customer	customer	NOUN
easat-2103	422	28	loyalty	loyalty	NOUN
easat-2103	422	29	in	in	ADP
easat-2103	422	30	islamic	islamic	ADJ
easat-2103	422	31	banks	bank	NOUN
easat-2103	422	32	,	,	PUNCT
easat-2103	422	33	”	"	PUNCT
easat-2103	422	34	int	int	NOUN
easat-2103	422	35	.	.	PUNCT
easat-2103	423	1	j.	j.	PROPN
easat-2103	423	2	islam	islam	PROPN
easat-2103	423	3	.	.	PUNCT
easat-2103	423	4	bus	bus	PROPN
easat-2103	423	5	.	.	PUNCT
easat-2103	424	1	econ	econ	PROPN
easat-2103	424	2	.	.	PUNCT
easat-2103	424	3	,	,	PUNCT
easat-2103	424	4	vol	vol	NOUN
easat-2103	424	5	.	.	PROPN
easat-2103	425	1	7	7	NUM
easat-2103	425	2	,	,	PUNCT
easat-2103	425	3	no	no	INTJ
easat-2103	425	4	.	.	NOUN
easat-2103	425	5	1	1	NUM
easat-2103	425	6	,	,	PUNCT
easat-2103	425	7	pp	pp	ADJ
easat-2103	425	8	.	.	PUNCT
easat-2103	426	1	25–36	25–36	NUM
easat-2103	426	2	,	,	PUNCT
easat-2103	426	3	2023	2023	NUM
easat-2103	426	4	,	,	PUNCT
easat-2103	426	5	doi	doi	NOUN
easat-2103	426	6	:	:	PUNCT
easat-2103	426	7	10.28918	10.28918	NUM
easat-2103	426	8	/	/	SYM
easat-2103	426	9	ijibec.v7i1.6924	ijibec.v7i1.6924	NOUN
easat-2103	426	10	.	.	PUNCT