id	sid	tid	token	lemma	pos
easat-4434	1	1	edelweiss	edelweiss	PROPN
easat-4434	1	2	applied	apply	VERB
easat-4434	1	3	science	science	NOUN
easat-4434	1	4	and	and	CCONJ
easat-4434	1	5	technology	technology	NOUN
easat-4434	1	6	issn	issn	PROPN
easat-4434	1	7	:	:	PUNCT
easat-4434	1	8	2576	2576	NUM
easat-4434	1	9	-	-	SYM
easat-4434	1	10	8484	8484	NUM
easat-4434	1	11	vol	vol	NOUN
easat-4434	1	12	.	.	PROPN
easat-4434	2	1	9	9	NUM
easat-4434	2	2	,	,	PUNCT
easat-4434	2	3	no	no	INTJ
easat-4434	2	4	.	.	NOUN
easat-4434	2	5	2	2	NUM
easat-4434	2	6	,	,	PUNCT
easat-4434	2	7	84	84	NUM
easat-4434	2	8	-	-	SYM
easat-4434	2	9	97	97	NUM
easat-4434	2	10	2025	2025	NUM
easat-4434	2	11	publisher	publisher	NOUN
easat-4434	2	12	:	:	PUNCT
easat-4434	2	13	learning	learn	VERB
easat-4434	2	14	gate	gate	NOUN
easat-4434	2	15	doi	doi	PROPN
easat-4434	2	16	:	:	PUNCT
easat-4434	2	17	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	2	18	©	©	PROPN
easat-4434	2	19	2025	2025	NUM
easat-4434	2	20	by	by	ADP
easat-4434	2	21	the	the	DET
easat-4434	2	22	authors	author	NOUN
easat-4434	2	23	;	;	PUNCT
easat-4434	2	24	licensee	licensee	PROPN
easat-4434	2	25	learning	learning	NOUN
easat-4434	2	26	gate	gate	NOUN
easat-4434	3	1	©	©	PROPN
easat-4434	3	2	2025	2025	NUM
easat-4434	3	3	by	by	ADP
easat-4434	3	4	the	the	DET
easat-4434	3	5	authors	author	NOUN
easat-4434	3	6	;	;	PUNCT
easat-4434	3	7	licensee	licensee	PROPN
easat-4434	3	8	learning	learning	NOUN
easat-4434	3	9	gate	gate	NOUN
easat-4434	3	10	history	history	NOUN
easat-4434	3	11	:	:	PUNCT
easat-4434	3	12	received	receive	VERB
easat-4434	3	13	:	:	PUNCT
easat-4434	3	14	25	25	NUM
easat-4434	3	15	november	november	PROPN
easat-4434	3	16	2024	2024	NUM
easat-4434	3	17	;	;	PUNCT
easat-4434	3	18	revised	revise	VERB
easat-4434	3	19	:	:	PUNCT
easat-4434	3	20	7	7	NUM
easat-4434	3	21	january	january	NOUN
easat-4434	3	22	2025	2025	NUM
easat-4434	3	23	;	;	PUNCT
easat-4434	3	24	accepted	accept	VERB
easat-4434	3	25	:	:	PUNCT
easat-4434	3	26	23	23	NUM
easat-4434	3	27	january	january	NOUN
easat-4434	3	28	2025	2025	NUM
easat-4434	3	29	;	;	PUNCT
easat-4434	3	30	published	publish	VERB
easat-4434	3	31	:	:	PUNCT
easat-4434	4	1	25	25	NUM
easat-4434	4	2	january	january	NOUN
easat-4434	4	3	2025	2025	NUM
easat-4434	4	4	*	*	PUNCT
easat-4434	4	5	correspondence	correspondence	NOUN
easat-4434	4	6	:	:	PUNCT
easat-4434	4	7	astriwulandari@telkomuniversity.ac.id	astriwulandari@telkomuniversity.ac.id	ADJ
easat-4434	4	8	analysis	analysis	NOUN
easat-4434	4	9	of	of	ADP
easat-4434	4	10	the	the	DET
easat-4434	4	11	quality	quality	NOUN
easat-4434	4	12	of	of	ADP
easat-4434	4	13	service	service	NOUN
easat-4434	4	14	of	of	ADP
easat-4434	4	15	pt	pt	X
easat-4434	4	16	bheta	bheta	PROPN
easat-4434	4	17	yard	yard	NOUN
easat-4434	4	18	nusantara	nusantara	NOUN
easat-4434	4	19	towards	towards	ADP
easat-4434	4	20	customer	customer	NOUN
easat-4434	4	21	satisfaction	satisfaction	NOUN
easat-4434	4	22	as	as	ADP
easat-4434	4	23	a	a	DET
easat-4434	4	24	contracting	contracting	NOUN
easat-4434	4	25	company	company	NOUN
easat-4434	4	26	in	in	ADP
easat-4434	4	27	the	the	DET
easat-4434	4	28	field	field	NOUN
easat-4434	4	29	of	of	ADP
easat-4434	4	30	services	service	NOUN
easat-4434	4	31	and	and	CCONJ
easat-4434	4	32	procurement	procurement	NOUN
easat-4434	4	33	of	of	ADP
easat-4434	4	34	goods	good	NOUN
easat-4434	4	35	augit	augit	PROPN
easat-4434	4	36	izza	izza	PROPN
easat-4434	4	37	nugraha1	nugraha1	PROPN
easat-4434	4	38	,	,	PUNCT
easat-4434	4	39	astri	astri	PROPN
easat-4434	4	40	wulandari2	wulandari2	PROPN
easat-4434	4	41	*	*	PROPN
easat-4434	4	42	1student	1student	NUM
easat-4434	4	43	of	of	ADP
easat-4434	4	44	diploma	diploma	NOUN
easat-4434	4	45	program	program	NOUN
easat-4434	4	46	marketing	marketing	NOUN
easat-4434	4	47	management	management	NOUN
easat-4434	4	48	,	,	PUNCT
easat-4434	4	49	applied	apply	VERB
easat-4434	4	50	science	science	NOUN
easat-4434	4	51	faculty	faculty	NOUN
easat-4434	4	52	,	,	PUNCT
easat-4434	4	53	telkom	telkom	PROPN
easat-4434	4	54	university	university	PROPN
easat-4434	4	55	,	,	PUNCT
easat-4434	4	56	indonesia	indonesia	PROPN
easat-4434	4	57	;	;	PUNCT
easat-4434	4	58	augitizza@student.telkomuniversity.ac.id	augitizza@student.telkomuniversity.ac.id	PROPN
easat-4434	4	59	(	(	PUNCT
easat-4434	4	60	a.i.n	a.i.n	PROPN
easat-4434	4	61	.	.	PUNCT
easat-4434	4	62	)	)	PUNCT
easat-4434	5	1	2lecturer	2lecturer	NUM
easat-4434	5	2	of	of	ADP
easat-4434	5	3	diploma	diploma	NOUN
easat-4434	5	4	program	program	NOUN
easat-4434	5	5	marketing	marketing	NOUN
easat-4434	5	6	management	management	NOUN
easat-4434	5	7	,	,	PUNCT
easat-4434	5	8	applied	apply	VERB
easat-4434	5	9	science	science	NOUN
easat-4434	5	10	faculty	faculty	NOUN
easat-4434	5	11	,	,	PUNCT
easat-4434	5	12	telkom	telkom	PROPN
easat-4434	5	13	university	university	PROPN
easat-4434	5	14	,	,	PUNCT
easat-4434	5	15	indonesia	indonesia	PROPN
easat-4434	5	16	;	;	PUNCT
easat-4434	5	17	astriwulandari@telkomuniversity.ac.id	astriwulandari@telkomuniversity.ac.id	PROPN
easat-4434	5	18	(	(	PUNCT
easat-4434	5	19	a.w	a.w	PROPN
easat-4434	5	20	.	.	PROPN
easat-4434	5	21	)	)	PUNCT
easat-4434	6	1	abstract	abstract	NOUN
easat-4434	6	2	:	:	PUNCT
easat-4434	6	3	pt	pt	PROPN
easat-4434	6	4	bheta	bheta	PROPN
easat-4434	6	5	yard	yard	NOUN
easat-4434	6	6	nusantara	nusantara	PROPN
easat-4434	6	7	is	be	AUX
easat-4434	6	8	a	a	DET
easat-4434	6	9	contractor	contractor	NOUN
easat-4434	6	10	company	company	NOUN
easat-4434	6	11	focused	focus	VERB
easat-4434	6	12	on	on	ADP
easat-4434	6	13	providing	provide	VERB
easat-4434	6	14	services	service	NOUN
easat-4434	6	15	and	and	CCONJ
easat-4434	6	16	procuring	procure	VERB
easat-4434	6	17	goods	good	NOUN
easat-4434	6	18	across	across	ADP
easat-4434	6	19	various	various	ADJ
easat-4434	6	20	industrial	industrial	ADJ
easat-4434	6	21	sectors	sector	NOUN
easat-4434	6	22	.	.	PUNCT
easat-4434	7	1	this	this	DET
easat-4434	7	2	study	study	NOUN
easat-4434	7	3	aims	aim	VERB
easat-4434	7	4	to	to	PART
easat-4434	7	5	analyze	analyze	VERB
easat-4434	7	6	the	the	DET
easat-4434	7	7	quality	quality	NOUN
easat-4434	7	8	of	of	ADP
easat-4434	7	9	service	service	NOUN
easat-4434	7	10	provided	provide	VERB
easat-4434	7	11	by	by	ADP
easat-4434	7	12	the	the	DET
easat-4434	7	13	company	company	NOUN
easat-4434	7	14	and	and	CCONJ
easat-4434	7	15	its	its	PRON
easat-4434	7	16	impact	impact	NOUN
easat-4434	7	17	on	on	ADP
easat-4434	7	18	customer	customer	NOUN
easat-4434	7	19	satisfaction	satisfaction	NOUN
easat-4434	7	20	.	.	PUNCT
easat-4434	8	1	the	the	DET
easat-4434	8	2	research	research	NOUN
easat-4434	8	3	design	design	NOUN
easat-4434	8	4	employs	employ	VERB
easat-4434	8	5	a	a	DET
easat-4434	8	6	quantitative	quantitative	ADJ
easat-4434	8	7	approach	approach	NOUN
easat-4434	8	8	using	use	VERB
easat-4434	8	9	the	the	DET
easat-4434	8	10	importance	importance	NOUN
easat-4434	8	11	-	-	PUNCT
easat-4434	8	12	performance	performance	NOUN
easat-4434	8	13	analysis	analysis	NOUN
easat-4434	8	14	(	(	PUNCT
easat-4434	8	15	ipa	ipa	PROPN
easat-4434	8	16	)	)	PUNCT
easat-4434	8	17	method	method	NOUN
easat-4434	8	18	to	to	PART
easat-4434	8	19	evaluate	evaluate	VERB
easat-4434	8	20	customer	customer	NOUN
easat-4434	8	21	perceptions	perception	NOUN
easat-4434	8	22	and	and	CCONJ
easat-4434	8	23	expectations	expectation	NOUN
easat-4434	8	24	.	.	PUNCT
easat-4434	9	1	primary	primary	ADJ
easat-4434	9	2	data	datum	NOUN
easat-4434	9	3	were	be	AUX
easat-4434	9	4	collected	collect	VERB
easat-4434	9	5	through	through	ADP
easat-4434	9	6	questionnaires	questionnaire	NOUN
easat-4434	9	7	distributed	distribute	VERB
easat-4434	9	8	to	to	ADP
easat-4434	9	9	customers	customer	NOUN
easat-4434	9	10	who	who	PRON
easat-4434	9	11	have	have	AUX
easat-4434	9	12	utilized	utilize	VERB
easat-4434	9	13	the	the	DET
easat-4434	9	14	company	company	NOUN
easat-4434	9	15	's	's	PART
easat-4434	9	16	services	service	NOUN
easat-4434	9	17	.	.	PUNCT
easat-4434	10	1	the	the	DET
easat-4434	10	2	findings	finding	NOUN
easat-4434	10	3	indicate	indicate	VERB
easat-4434	10	4	that	that	SCONJ
easat-4434	10	5	the	the	DET
easat-4434	10	6	total	total	ADJ
easat-4434	10	7	average	average	ADJ
easat-4434	10	8	service	service	NOUN
easat-4434	10	9	performance	performance	NOUN
easat-4434	10	10	reached	reach	VERB
easat-4434	10	11	3.22	3.22	NUM
easat-4434	10	12	,	,	PUNCT
easat-4434	10	13	while	while	SCONJ
easat-4434	10	14	customer	customer	NOUN
easat-4434	10	15	expectations	expectation	NOUN
easat-4434	10	16	stood	stand	VERB
easat-4434	10	17	at	at	ADP
easat-4434	10	18	3.18	3.18	NUM
easat-4434	10	19	,	,	PUNCT
easat-4434	10	20	demonstrating	demonstrate	VERB
easat-4434	10	21	that	that	SCONJ
easat-4434	10	22	the	the	DET
easat-4434	10	23	company	company	NOUN
easat-4434	10	24	's	's	PART
easat-4434	10	25	performance	performance	NOUN
easat-4434	10	26	aligns	align	VERB
easat-4434	10	27	with	with	ADP
easat-4434	10	28	customer	customer	NOUN
easat-4434	10	29	expectations	expectation	NOUN
easat-4434	10	30	.	.	PUNCT
easat-4434	11	1	the	the	DET
easat-4434	11	2	implications	implication	NOUN
easat-4434	11	3	of	of	ADP
easat-4434	11	4	this	this	DET
easat-4434	11	5	research	research	NOUN
easat-4434	11	6	emphasize	emphasize	VERB
easat-4434	11	7	the	the	DET
easat-4434	11	8	importance	importance	NOUN
easat-4434	11	9	of	of	ADP
easat-4434	11	10	improving	improve	VERB
easat-4434	11	11	service	service	NOUN
easat-4434	11	12	quality	quality	NOUN
easat-4434	11	13	in	in	ADP
easat-4434	11	14	areas	area	NOUN
easat-4434	11	15	deemed	deem	VERB
easat-4434	11	16	significant	significant	ADJ
easat-4434	11	17	by	by	ADP
easat-4434	11	18	customers	customer	NOUN
easat-4434	11	19	to	to	PART
easat-4434	11	20	enhance	enhance	VERB
easat-4434	11	21	satisfaction	satisfaction	NOUN
easat-4434	11	22	and	and	CCONJ
easat-4434	11	23	loyalty	loyalty	NOUN
easat-4434	11	24	.	.	PUNCT
easat-4434	12	1	the	the	DET
easat-4434	12	2	conclusion	conclusion	NOUN
easat-4434	12	3	of	of	ADP
easat-4434	12	4	the	the	DET
easat-4434	12	5	study	study	NOUN
easat-4434	12	6	is	be	AUX
easat-4434	12	7	that	that	SCONJ
easat-4434	12	8	while	while	SCONJ
easat-4434	12	9	the	the	DET
easat-4434	12	10	company	company	NOUN
easat-4434	12	11	has	have	AUX
easat-4434	12	12	shown	show	VERB
easat-4434	12	13	adequate	adequate	ADJ
easat-4434	12	14	performance	performance	NOUN
easat-4434	12	15	,	,	PUNCT
easat-4434	12	16	there	there	PRON
easat-4434	12	17	remains	remain	VERB
easat-4434	12	18	room	room	NOUN
easat-4434	12	19	for	for	ADP
easat-4434	12	20	improvement	improvement	NOUN
easat-4434	12	21	,	,	PUNCT
easat-4434	12	22	particularly	particularly	ADV
easat-4434	12	23	in	in	ADP
easat-4434	12	24	responsiveness	responsiveness	NOUN
easat-4434	12	25	and	and	CCONJ
easat-4434	12	26	information	information	NOUN
easat-4434	12	27	transparency	transparency	NOUN
easat-4434	12	28	.	.	PUNCT
easat-4434	13	1	practical	practical	ADJ
easat-4434	13	2	implications	implication	NOUN
easat-4434	13	3	suggest	suggest	VERB
easat-4434	13	4	that	that	SCONJ
easat-4434	13	5	the	the	DET
easat-4434	13	6	company	company	NOUN
easat-4434	13	7	should	should	AUX
easat-4434	13	8	implement	implement	VERB
easat-4434	13	9	service	service	NOUN
easat-4434	13	10	enhancement	enhancement	NOUN
easat-4434	13	11	strategies	strategy	NOUN
easat-4434	13	12	focused	focus	VERB
easat-4434	13	13	on	on	ADP
easat-4434	13	14	customer	customer	NOUN
easat-4434	13	15	needs	need	VERB
easat-4434	13	16	to	to	PART
easat-4434	13	17	maintain	maintain	VERB
easat-4434	13	18	competitiveness	competitiveness	NOUN
easat-4434	13	19	in	in	ADP
easat-4434	13	20	an	an	DET
easat-4434	13	21	increasingly	increasingly	ADV
easat-4434	13	22	tight	tight	ADJ
easat-4434	13	23	market	market	NOUN
easat-4434	13	24	.	.	PUNCT
easat-4434	14	1	keywords	keyword	NOUN
easat-4434	14	2	:	:	PUNCT
easat-4434	14	3	contractor	contractor	NOUN
easat-4434	14	4	services	service	NOUN
easat-4434	14	5	,	,	PUNCT
easat-4434	14	6	customer	customer	NOUN
easat-4434	14	7	satisfaction	satisfaction	NOUN
easat-4434	14	8	,	,	PUNCT
easat-4434	14	9	importance	importance	NOUN
easat-4434	14	10	performance	performance	NOUN
easat-4434	14	11	analysis	analysis	NOUN
easat-4434	14	12	(	(	PUNCT
easat-4434	14	13	ipa	ipa	PROPN
easat-4434	14	14	)	)	PUNCT
easat-4434	14	15	,	,	PUNCT
easat-4434	14	16	performance	performance	NOUN
easat-4434	14	17	evaluation	evaluation	NOUN
easat-4434	14	18	.	.	PUNCT
easat-4434	15	1	quantitative	quantitative	ADJ
easat-4434	15	2	research	research	NOUN
easat-4434	15	3	,	,	PUNCT
easat-4434	15	4	service	service	NOUN
easat-4434	15	5	quality	quality	NOUN
easat-4434	15	6	.	.	PUNCT
easat-4434	16	1	1	1	X
easat-4434	16	2	.	.	X
easat-4434	16	3	introduction	introduction	NOUN
easat-4434	16	4	pt	pt	PROPN
easat-4434	16	5	bheta	bheta	PROPN
easat-4434	16	6	yard	yard	NOUN
easat-4434	16	7	nusantara	nusantara	PROPN
easat-4434	16	8	is	be	AUX
easat-4434	16	9	a	a	DET
easat-4434	16	10	company	company	NOUN
easat-4434	16	11	engaged	engage	VERB
easat-4434	16	12	in	in	ADP
easat-4434	16	13	general	general	ADJ
easat-4434	16	14	contracting	contracting	NOUN
easat-4434	16	15	,	,	PUNCT
easat-4434	16	16	trading	trading	NOUN
easat-4434	16	17	,	,	PUNCT
easat-4434	16	18	and	and	CCONJ
easat-4434	16	19	supplying	supply	VERB
easat-4434	16	20	mechanical	mechanical	ADJ
easat-4434	16	21	,	,	PUNCT
easat-4434	16	22	civil	civil	ADJ
easat-4434	16	23	,	,	PUNCT
easat-4434	16	24	and	and	CCONJ
easat-4434	16	25	electrical	electrical	ADJ
easat-4434	16	26	services	service	NOUN
easat-4434	16	27	in	in	ADP
easat-4434	16	28	various	various	ADJ
easat-4434	16	29	industries	industry	NOUN
easat-4434	16	30	and	and	CCONJ
easat-4434	16	31	buildings	building	NOUN
easat-4434	16	32	,	,	PUNCT
easat-4434	16	33	including	include	VERB
easat-4434	16	34	power	power	NOUN
easat-4434	16	35	plants	plant	NOUN
easat-4434	16	36	,	,	PUNCT
easat-4434	16	37	steel	steel	NOUN
easat-4434	16	38	mills	mill	NOUN
easat-4434	16	39	,	,	PUNCT
easat-4434	16	40	cement	cement	NOUN
easat-4434	16	41	factories	factory	NOUN
easat-4434	16	42	,	,	PUNCT
easat-4434	16	43	oil	oil	NOUN
easat-4434	16	44	,	,	PUNCT
easat-4434	16	45	and	and	CCONJ
easat-4434	16	46	gas	gas	NOUN
easat-4434	16	47	.	.	PUNCT
easat-4434	17	1	founded	found	VERB
easat-4434	17	2	in	in	ADP
easat-4434	17	3	2011	2011	NUM
easat-4434	17	4	,	,	PUNCT
easat-4434	17	5	based	base	VERB
easat-4434	17	6	on	on	ADP
easat-4434	17	7	integrity	integrity	NOUN
easat-4434	17	8	and	and	CCONJ
easat-4434	17	9	responsibility	responsibility	NOUN
easat-4434	17	10	,	,	PUNCT
easat-4434	17	11	this	this	DET
easat-4434	17	12	company	company	NOUN
easat-4434	17	13	has	have	AUX
easat-4434	17	14	grown	grow	VERB
easat-4434	17	15	into	into	ADP
easat-4434	17	16	one	one	NUM
easat-4434	17	17	of	of	ADP
easat-4434	17	18	the	the	DET
easat-4434	17	19	leading	lead	VERB
easat-4434	17	20	firms	firm	NOUN
easat-4434	17	21	in	in	ADP
easat-4434	17	22	indonesia	indonesia	PROPN
easat-4434	17	23	,	,	PUNCT
easat-4434	17	24	not	not	PART
easat-4434	17	25	only	only	ADV
easat-4434	17	26	as	as	ADP
easat-4434	17	27	a	a	DET
easat-4434	17	28	distributor	distributor	NOUN
easat-4434	17	29	but	but	CCONJ
easat-4434	17	30	also	also	ADV
easat-4434	17	31	as	as	ADP
easat-4434	17	32	a	a	DET
easat-4434	17	33	trusted	trust	VERB
easat-4434	17	34	contractor	contractor	NOUN
easat-4434	17	35	.	.	PUNCT
easat-4434	18	1	with	with	ADP
easat-4434	18	2	its	its	PRON
easat-4434	18	3	headquarters	headquarters	NOUN
easat-4434	18	4	at	at	ADP
easat-4434	18	5	perum	perum	PROPN
easat-4434	18	6	metro	metro	PROPN
easat-4434	18	7	cilegon	cilegon	PROPN
easat-4434	18	8	cluster	cluster	PROPN
easat-4434	18	9	boulevard	boulevard	PROPN
easat-4434	18	10	e1	e1	PROPN
easat-4434	18	11	no	no	PROPN
easat-4434	18	12	.	.	PUNCT
easat-4434	18	13	3a	3a	NUM
easat-4434	18	14	,	,	PUNCT
easat-4434	18	15	cilegon	cilegon	PROPN
easat-4434	18	16	city	city	PROPN
easat-4434	18	17	,	,	PUNCT
easat-4434	18	18	banten	banten	PROPN
easat-4434	18	19	,	,	PUNCT
easat-4434	18	20	and	and	CCONJ
easat-4434	18	21	a	a	DET
easat-4434	18	22	representative	representative	ADJ
easat-4434	18	23	office	office	NOUN
easat-4434	18	24	at	at	ADP
easat-4434	18	25	jl	jl	PROPN
easat-4434	18	26	.	.	PUNCT
easat-4434	18	27	untung	untung	PROPN
easat-4434	18	28	suropati	suropati	PROPN
easat-4434	18	29	,	,	PUNCT
easat-4434	18	30	gg	gg	PROPN
easat-4434	18	31	.	.	PUNCT
easat-4434	18	32	mataram	mataram	PROPN
easat-4434	18	33	no	no	PROPN
easat-4434	18	34	.	.	PUNCT
easat-4434	18	35	81b	81b	NOUN
easat-4434	18	36	,	,	PUNCT
easat-4434	18	37	bandar	bandar	PROPN
easat-4434	18	38	lampung	lampung	PROPN
easat-4434	18	39	city	city	PROPN
easat-4434	18	40	,	,	PUNCT
easat-4434	18	41	the	the	DET
easat-4434	18	42	company	company	NOUN
easat-4434	18	43	continues	continue	VERB
easat-4434	18	44	to	to	PART
easat-4434	18	45	strive	strive	VERB
easat-4434	18	46	to	to	PART
easat-4434	18	47	be	be	AUX
easat-4434	18	48	present	present	ADJ
easat-4434	18	49	,	,	PUNCT
easat-4434	18	50	competitive	competitive	ADJ
easat-4434	18	51	,	,	PUNCT
easat-4434	18	52	and	and	CCONJ
easat-4434	18	53	consistent	consistent	ADJ
easat-4434	18	54	in	in	ADP
easat-4434	18	55	completing	complete	VERB
easat-4434	18	56	projects	project	NOUN
easat-4434	18	57	on	on	ADP
easat-4434	18	58	time	time	NOUN
easat-4434	18	59	,	,	PUNCT
easat-4434	18	60	with	with	ADP
easat-4434	18	61	quality	quality	NOUN
easat-4434	18	62	,	,	PUNCT
easat-4434	18	63	and	and	CCONJ
easat-4434	18	64	within	within	ADP
easat-4434	18	65	budget	budget	NOUN
easat-4434	18	66	.	.	PUNCT
easat-4434	19	1	pt	pt	PROPN
easat-4434	19	2	bheta	bheta	PROPN
easat-4434	19	3	yard	yard	NOUN
easat-4434	19	4	nusantara	nusantara	PROPN
easat-4434	19	5	has	have	AUX
easat-4434	19	6	obtained	obtain	VERB
easat-4434	19	7	various	various	ADJ
easat-4434	19	8	company	company	NOUN
easat-4434	19	9	legalities	legality	NOUN
easat-4434	19	10	,	,	PUNCT
easat-4434	19	11	such	such	ADJ
easat-4434	19	12	as	as	ADP
easat-4434	19	13	sk	sk	PROPN
easat-4434	19	14	menkumham	menkumham	NOUN
easat-4434	19	15	,	,	PUNCT
easat-4434	19	16	nib	nib	NOUN
easat-4434	19	17	,	,	PUNCT
easat-4434	19	18	tdp	tdp	NOUN
easat-4434	19	19	,	,	PUNCT
easat-4434	19	20	siup	siup	ADJ
easat-4434	19	21	,	,	PUNCT
easat-4434	19	22	situ	situ	NOUN
easat-4434	19	23	,	,	PUNCT
easat-4434	19	24	sujk	sujk	NOUN
easat-4434	19	25	,	,	PUNCT
easat-4434	19	26	skt	skt	PROPN
easat-4434	19	27	,	,	PUNCT
easat-4434	19	28	pkp	pkp	PROPN
easat-4434	19	29	,	,	PUNCT
easat-4434	19	30	skdp	skdp	VERB
easat-4434	19	31	,	,	PUNCT
easat-4434	19	32	and	and	CCONJ
easat-4434	19	33	npwp	npwp	PROPN
easat-4434	19	34	,	,	PUNCT
easat-4434	19	35	which	which	PRON
easat-4434	19	36	support	support	VERB
easat-4434	19	37	its	its	PRON
easat-4434	19	38	operational	operational	ADJ
easat-4434	19	39	sustainability	sustainability	NOUN
easat-4434	19	40	.	.	PUNCT
easat-4434	20	1	in	in	ADP
easat-4434	20	2	the	the	DET
easat-4434	20	3	service	service	NOUN
easat-4434	20	4	and	and	CCONJ
easat-4434	20	5	goods	good	NOUN
easat-4434	20	6	procurement	procurement	NOUN
easat-4434	20	7	industry	industry	NOUN
easat-4434	20	8	,	,	PUNCT
easat-4434	20	9	service	service	NOUN
easat-4434	20	10	quality	quality	NOUN
easat-4434	20	11	is	be	AUX
easat-4434	20	12	defined	define	VERB
easat-4434	20	13	as	as	ADP
easat-4434	20	14	the	the	DET
easat-4434	20	15	company	company	NOUN
easat-4434	20	16	's	's	PART
easat-4434	20	17	ability	ability	NOUN
easat-4434	20	18	to	to	PART
easat-4434	20	19	provide	provide	VERB
easat-4434	20	20	the	the	DET
easat-4434	20	21	best	good	ADJ
easat-4434	20	22	service	service	NOUN
easat-4434	20	23	that	that	PRON
easat-4434	20	24	meets	meet	VERB
easat-4434	20	25	or	or	CCONJ
easat-4434	20	26	exceeds	exceed	VERB
easat-4434	20	27	consumer	consumer	NOUN
easat-4434	20	28	expectations	expectation	NOUN
easat-4434	20	29	.	.	PUNCT
easat-4434	21	1	this	this	DET
easat-4434	21	2	service	service	NOUN
easat-4434	21	3	quality	quality	NOUN
easat-4434	21	4	encompasses	encompass	VERB
easat-4434	21	5	various	various	ADJ
easat-4434	21	6	aspects	aspect	NOUN
easat-4434	21	7	,	,	PUNCT
easat-4434	21	8	such	such	ADJ
easat-4434	21	9	as	as	ADP
easat-4434	21	10	reliability	reliability	NOUN
easat-4434	21	11	,	,	PUNCT
easat-4434	21	12	responsiveness	responsiveness	NOUN
easat-4434	21	13	,	,	PUNCT
easat-4434	21	14	assurance	assurance	NOUN
easat-4434	21	15	,	,	PUNCT
easat-4434	21	16	empathy	empathy	NOUN
easat-4434	21	17	,	,	PUNCT
easat-4434	21	18	and	and	CCONJ
easat-4434	21	19	physical	physical	ADJ
easat-4434	21	20	evidence	evidence	NOUN
easat-4434	21	21	of	of	ADP
easat-4434	21	22	the	the	DET
easat-4434	21	23	service	service	NOUN
easat-4434	21	24	.	.	PUNCT
easat-4434	22	1	according	accord	VERB
easat-4434	22	2	to	to	ADP
easat-4434	22	3	apriliana	apriliana	NOUN
easat-4434	22	4	and	and	CCONJ
easat-4434	22	5	sukaris	sukaris	VERB
easat-4434	22	6	[	[	X
easat-4434	22	7	1	1	NUM
easat-4434	22	8	]	]	X
easat-4434	22	9	good	good	ADJ
easat-4434	22	10	service	service	NOUN
easat-4434	22	11	quality	quality	NOUN
easat-4434	22	12	plays	play	VERB
easat-4434	22	13	an	an	DET
easat-4434	22	14	important	important	ADJ
easat-4434	22	15	role	role	NOUN
easat-4434	22	16	in	in	ADP
easat-4434	22	17	building	build	VERB
easat-4434	22	18	consumer	consumer	NOUN
easat-4434	22	19	trust	trust	NOUN
easat-4434	22	20	and	and	CCONJ
easat-4434	22	21	satisfaction	satisfaction	NOUN
easat-4434	22	22	.	.	PUNCT
easat-4434	23	1	in	in	ADP
easat-4434	23	2	the	the	DET
easat-4434	23	3	context	context	NOUN
easat-4434	23	4	of	of	ADP
easat-4434	23	5	contractors	contractor	NOUN
easat-4434	23	6	,	,	PUNCT
easat-4434	23	7	particularly	particularly	ADV
easat-4434	23	8	in	in	ADP
easat-4434	23	9	the	the	DET
easat-4434	23	10	field	field	NOUN
easat-4434	23	11	of	of	ADP
easat-4434	23	12	services	service	NOUN
easat-4434	23	13	and	and	CCONJ
easat-4434	23	14	https://orcid.org/0009-0001-0531-5904	https://orcid.org/0009-0001-0531-5904	VERB
easat-4434	23	15	https://orcid.org/0000-0002-2276-2618	https://orcid.org/0000-0002-2276-2618	PROPN
easat-4434	23	16	85	85	NUM
easat-4434	23	17	edelweiss	edelweiss	PROPN
easat-4434	23	18	applied	apply	VERB
easat-4434	23	19	science	science	NOUN
easat-4434	23	20	and	and	CCONJ
easat-4434	23	21	technology	technology	NOUN
easat-4434	23	22	issn	issn	PROPN
easat-4434	23	23	:	:	PUNCT
easat-4434	23	24	2576	2576	NUM
easat-4434	23	25	-	-	SYM
easat-4434	23	26	8484	8484	NUM
easat-4434	23	27	vol	vol	NOUN
easat-4434	23	28	.	.	PROPN
easat-4434	23	29	9	9	NUM
easat-4434	23	30	,	,	PUNCT
easat-4434	23	31	no	no	INTJ
easat-4434	23	32	.	.	NOUN
easat-4434	23	33	2	2	NUM
easat-4434	23	34	:	:	SYM
easat-4434	23	35	84	84	NUM
easat-4434	23	36	-	-	SYM
easat-4434	23	37	97	97	NUM
easat-4434	23	38	,	,	PUNCT
easat-4434	23	39	2025	2025	NUM
easat-4434	23	40	doi	doi	NOUN
easat-4434	23	41	:	:	PUNCT
easat-4434	23	42	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	23	43	©	©	PROPN
easat-4434	23	44	2025	2025	NUM
easat-4434	23	45	by	by	ADP
easat-4434	23	46	the	the	DET
easat-4434	23	47	authors	author	NOUN
easat-4434	23	48	;	;	PUNCT
easat-4434	23	49	licensee	licensee	PROPN
easat-4434	23	50	learning	learning	PROPN
easat-4434	23	51	gate	gate	PROPN
easat-4434	23	52	procurement	procurement	NOUN
easat-4434	23	53	,	,	PUNCT
easat-4434	23	54	ideally	ideally	ADV
easat-4434	23	55	,	,	PUNCT
easat-4434	23	56	the	the	DET
easat-4434	23	57	company	company	NOUN
easat-4434	23	58	can	can	AUX
easat-4434	23	59	fulfill	fulfill	VERB
easat-4434	23	60	its	its	PRON
easat-4434	23	61	commitments	commitment	NOUN
easat-4434	23	62	in	in	ADP
easat-4434	23	63	terms	term	NOUN
easat-4434	23	64	of	of	ADP
easat-4434	23	65	fast	fast	ADJ
easat-4434	23	66	,	,	PUNCT
easat-4434	23	67	quality	quality	NOUN
easat-4434	23	68	,	,	PUNCT
easat-4434	23	69	and	and	CCONJ
easat-4434	23	70	specificationcompliant	specificationcompliant	ADJ
easat-4434	23	71	procurement	procurement	NOUN
easat-4434	23	72	.	.	PUNCT
easat-4434	24	1	this	this	PRON
easat-4434	24	2	is	be	AUX
easat-4434	24	3	very	very	ADV
easat-4434	24	4	important	important	ADJ
easat-4434	24	5	considering	consider	VERB
easat-4434	24	6	the	the	DET
easat-4434	24	7	development	development	NOUN
easat-4434	24	8	of	of	ADP
easat-4434	24	9	the	the	DET
easat-4434	24	10	industrial	industrial	ADJ
easat-4434	24	11	sector	sector	NOUN
easat-4434	24	12	,	,	PUNCT
easat-4434	24	13	especially	especially	ADV
easat-4434	24	14	for	for	ADP
easat-4434	24	15	contractors	contractor	NOUN
easat-4434	24	16	in	in	ADP
easat-4434	24	17	indonesia	indonesia	PROPN
easat-4434	24	18	,	,	PUNCT
easat-4434	24	19	particularly	particularly	ADV
easat-4434	24	20	in	in	ADP
easat-4434	24	21	banten	banten	PROPN
easat-4434	24	22	province	province	NOUN
easat-4434	24	23	,	,	PUNCT
easat-4434	24	24	which	which	PRON
easat-4434	24	25	is	be	AUX
easat-4434	24	26	becoming	become	VERB
easat-4434	24	27	increasingly	increasingly	ADV
easat-4434	24	28	competitive	competitive	ADJ
easat-4434	24	29	and	and	CCONJ
easat-4434	24	30	requires	require	VERB
easat-4434	24	31	companies	company	NOUN
easat-4434	24	32	to	to	PART
easat-4434	24	33	provide	provide	VERB
easat-4434	24	34	the	the	DET
easat-4434	24	35	best	good	ADJ
easat-4434	24	36	service	service	NOUN
easat-4434	24	37	.	.	PUNCT
easat-4434	25	1	table	table	NOUN
easat-4434	25	2	1	1	NUM
easat-4434	25	3	.	.	PUNCT
easat-4434	25	4	number	number	NOUN
easat-4434	25	5	of	of	ADP
easat-4434	25	6	construction	construction	NOUN
easat-4434	25	7	companies	company	NOUN
easat-4434	25	8	according	accord	VERB
easat-4434	25	9	to	to	ADP
easat-4434	25	10	legal	legal	ADJ
easat-4434	25	11	and	and	CCONJ
easat-4434	25	12	regency	regency	PROPN
easat-4434	25	13	/	/	SYM
easat-4434	25	14	city	city	PROPN
easat-4434	25	15	agency	agency	NOUN
easat-4434	25	16	in	in	ADP
easat-4434	25	17	banten	banten	PROPN
easat-4434	25	18	province	province	NOUN
easat-4434	25	19	(	(	PUNCT
easat-4434	25	20	bps	bps	NOUN
easat-4434	25	21	province	province	NOUN
easat-4434	25	22	banten	banten	PROPN
easat-4434	25	23	,	,	PUNCT
easat-4434	25	24	2024	2024	NUM
easat-4434	25	25	)	)	PUNCT
easat-4434	25	26	.	.	PUNCT
easat-4434	26	1	based	base	VERB
easat-4434	26	2	on	on	ADP
easat-4434	26	3	data	datum	NOUN
easat-4434	26	4	obtained	obtain	VERB
easat-4434	26	5	from	from	ADP
easat-4434	26	6	the	the	DET
easat-4434	26	7	website	website	NOUN
easat-4434	26	8	of	of	ADP
easat-4434	26	9	the	the	DET
easat-4434	26	10	central	central	ADJ
easat-4434	26	11	statistics	statistic	NOUN
easat-4434	26	12	agency	agency	PROPN
easat-4434	26	13	of	of	ADP
easat-4434	26	14	banten	banten	PROPN
easat-4434	26	15	province	province	NOUN
easat-4434	26	16	,	,	PUNCT
easat-4434	26	17	the	the	DET
easat-4434	26	18	number	number	NOUN
easat-4434	26	19	of	of	ADP
easat-4434	26	20	construction	construction	NOUN
easat-4434	26	21	companies	company	NOUN
easat-4434	26	22	in	in	ADP
easat-4434	26	23	cilegon	cilegon	PROPN
easat-4434	26	24	city	city	PROPN
easat-4434	26	25	has	have	AUX
easat-4434	26	26	decreased	decrease	VERB
easat-4434	26	27	significantly	significantly	ADV
easat-4434	26	28	from	from	ADP
easat-4434	26	29	742	742	NUM
easat-4434	26	30	companies	company	NOUN
easat-4434	26	31	in	in	ADP
easat-4434	26	32	2021	2021	NUM
easat-4434	26	33	to	to	ADP
easat-4434	26	34	615	615	NUM
easat-4434	26	35	companies	company	NOUN
easat-4434	26	36	in	in	ADP
easat-4434	26	37	2023	2023	NUM
easat-4434	26	38	.	.	PUNCT
easat-4434	27	1	this	this	DET
easat-4434	27	2	decline	decline	NOUN
easat-4434	27	3	reflects	reflect	VERB
easat-4434	27	4	the	the	DET
easat-4434	27	5	challenges	challenge	NOUN
easat-4434	27	6	faced	face	VERB
easat-4434	27	7	by	by	ADP
easat-4434	27	8	the	the	DET
easat-4434	27	9	construction	construction	NOUN
easat-4434	27	10	industry	industry	NOUN
easat-4434	27	11	in	in	ADP
easat-4434	27	12	the	the	DET
easat-4434	27	13	region	region	NOUN
easat-4434	27	14	.	.	PUNCT
easat-4434	28	1	nevertheless	nevertheless	ADV
easat-4434	28	2	,	,	PUNCT
easat-4434	28	3	pt	pt	PROPN
easat-4434	28	4	bheta	bheta	PROPN
easat-4434	28	5	yard	yard	NOUN
easat-4434	28	6	nusantara	nusantara	PROPN
easat-4434	28	7	continues	continue	VERB
easat-4434	28	8	to	to	PART
easat-4434	28	9	operate	operate	VERB
easat-4434	28	10	and	and	CCONJ
easat-4434	28	11	contribute	contribute	VERB
easat-4434	28	12	to	to	ADP
easat-4434	28	13	the	the	DET
easat-4434	28	14	construction	construction	NOUN
easat-4434	28	15	sector	sector	NOUN
easat-4434	28	16	.	.	PUNCT
easat-4434	29	1	pt	pt	PROPN
easat-4434	29	2	bheta	bheta	PROPN
easat-4434	29	3	yard	yard	PROPN
easat-4434	29	4	nusantara	nusantara	PROPN
easat-4434	29	5	shows	show	VERB
easat-4434	29	6	that	that	SCONJ
easat-4434	29	7	,	,	PUNCT
easat-4434	29	8	despite	despite	SCONJ
easat-4434	29	9	the	the	DET
easat-4434	29	10	overall	overall	ADJ
easat-4434	29	11	decrease	decrease	NOUN
easat-4434	29	12	in	in	ADP
easat-4434	29	13	the	the	DET
easat-4434	29	14	number	number	NOUN
easat-4434	29	15	of	of	ADP
easat-4434	29	16	companies	company	NOUN
easat-4434	29	17	,	,	PUNCT
easat-4434	29	18	there	there	PRON
easat-4434	29	19	are	be	VERB
easat-4434	29	20	still	still	ADV
easat-4434	29	21	industry	industry	NOUN
easat-4434	29	22	players	player	NOUN
easat-4434	29	23	who	who	PRON
easat-4434	29	24	endure	endure	VERB
easat-4434	29	25	and	and	CCONJ
easat-4434	29	26	continue	continue	VERB
easat-4434	29	27	to	to	PART
easat-4434	29	28	play	play	VERB
easat-4434	29	29	a	a	DET
easat-4434	29	30	role	role	NOUN
easat-4434	29	31	in	in	ADP
easat-4434	29	32	the	the	DET
easat-4434	29	33	development	development	NOUN
easat-4434	29	34	of	of	ADP
easat-4434	29	35	cilegon	cilegon	PROPN
easat-4434	29	36	city	city	PROPN
easat-4434	29	37	.	.	PUNCT
easat-4434	30	1	however	however	ADV
easat-4434	30	2	,	,	PUNCT
easat-4434	30	3	pt	pt	PROPN
easat-4434	30	4	bheta	bheta	PROPN
easat-4434	30	5	yard	yard	NOUN
easat-4434	30	6	nusantara	nusantara	PROPN
easat-4434	30	7	faces	face	VERB
easat-4434	30	8	significant	significant	ADJ
easat-4434	30	9	challenges	challenge	NOUN
easat-4434	30	10	in	in	ADP
easat-4434	30	11	maintaining	maintain	VERB
easat-4434	30	12	the	the	DET
easat-4434	30	13	quality	quality	NOUN
easat-4434	30	14	of	of	ADP
easat-4434	30	15	optimal	optimal	ADJ
easat-4434	30	16	service	service	NOUN
easat-4434	30	17	provision	provision	NOUN
easat-4434	30	18	.	.	PUNCT
easat-4434	31	1	based	base	VERB
easat-4434	31	2	on	on	ADP
easat-4434	31	3	the	the	DET
easat-4434	31	4	company	company	NOUN
easat-4434	31	5	's	's	PART
easat-4434	31	6	data	datum	NOUN
easat-4434	31	7	according	accord	VERB
easat-4434	31	8	to	to	ADP
easat-4434	31	9	the	the	DET
easat-4434	31	10	explanation	explanation	NOUN
easat-4434	31	11	from	from	ADP
easat-4434	31	12	the	the	DET
easat-4434	31	13	owner	owner	NOUN
easat-4434	31	14	,	,	PUNCT
easat-4434	31	15	there	there	PRON
easat-4434	31	16	are	be	VERB
easat-4434	31	17	many	many	ADJ
easat-4434	31	18	obstacles	obstacle	NOUN
easat-4434	31	19	in	in	ADP
easat-4434	31	20	terms	term	NOUN
easat-4434	31	21	of	of	ADP
easat-4434	31	22	service	service	NOUN
easat-4434	31	23	provision	provision	NOUN
easat-4434	31	24	,	,	PUNCT
easat-4434	31	25	including	include	VERB
easat-4434	31	26	issues	issue	NOUN
easat-4434	31	27	in	in	ADP
easat-4434	31	28	the	the	DET
easat-4434	31	29	field	field	NOUN
easat-4434	31	30	of	of	ADP
easat-4434	31	31	supply	supply	NOUN
easat-4434	31	32	chain	chain	NOUN
easat-4434	31	33	management	management	NOUN
easat-4434	31	34	,	,	PUNCT
easat-4434	31	35	where	where	SCONJ
easat-4434	31	36	one	one	NUM
easat-4434	31	37	of	of	ADP
easat-4434	31	38	the	the	DET
easat-4434	31	39	pillars	pillar	NOUN
easat-4434	31	40	of	of	ADP
easat-4434	31	41	pt	pt	NOUN
easat-4434	31	42	bheta	bheta	PROPN
easat-4434	31	43	yard	yard	PROPN
easat-4434	31	44	nusantara	nusantara	PROPN
easat-4434	31	45	's	's	PART
easat-4434	31	46	business	business	NOUN
easat-4434	31	47	in	in	ADP
easat-4434	31	48	the	the	DET
easat-4434	31	49	industry	industry	NOUN
easat-4434	31	50	is	be	AUX
easat-4434	31	51	the	the	DET
easat-4434	31	52	provision	provision	NOUN
easat-4434	31	53	of	of	ADP
easat-4434	31	54	goods	good	NOUN
easat-4434	31	55	and	and	CCONJ
easat-4434	31	56	services	service	NOUN
easat-4434	31	57	.	.	PUNCT
easat-4434	32	1	some	some	DET
easat-4434	32	2	examples	example	NOUN
easat-4434	32	3	of	of	ADP
easat-4434	32	4	problems	problem	NOUN
easat-4434	32	5	in	in	ADP
easat-4434	32	6	the	the	DET
easat-4434	32	7	field	field	NOUN
easat-4434	32	8	of	of	ADP
easat-4434	32	9	supply	supply	NOUN
easat-4434	32	10	chain	chain	NOUN
easat-4434	32	11	management	management	NOUN
easat-4434	32	12	include	include	VERB
easat-4434	32	13	the	the	DET
easat-4434	32	14	unmet	unmet	NOUN
easat-4434	32	15	demand	demand	NOUN
easat-4434	32	16	from	from	ADP
easat-4434	32	17	consumers	consumer	NOUN
easat-4434	32	18	,	,	PUNCT
easat-4434	32	19	both	both	CCONJ
easat-4434	32	20	in	in	ADP
easat-4434	32	21	terms	term	NOUN
easat-4434	32	22	of	of	ADP
easat-4434	32	23	services	service	NOUN
easat-4434	32	24	and	and	CCONJ
easat-4434	32	25	goods	good	NOUN
easat-4434	32	26	.	.	PUNCT
easat-4434	33	1	in	in	ADP
easat-4434	33	2	terms	term	NOUN
easat-4434	33	3	of	of	ADP
easat-4434	33	4	services	service	NOUN
easat-4434	33	5	,	,	PUNCT
easat-4434	33	6	the	the	DET
easat-4434	33	7	problems	problem	NOUN
easat-4434	33	8	experienced	experience	VERB
easat-4434	33	9	by	by	ADP
easat-4434	33	10	pt	pt	X
easat-4434	33	11	bheta	bheta	PROPN
easat-4434	33	12	yard	yard	NOUN
easat-4434	33	13	nusantara	nusantara	NOUN
easat-4434	33	14	include	include	VERB
easat-4434	33	15	the	the	DET
easat-4434	33	16	increase	increase	NOUN
easat-4434	33	17	in	in	ADP
easat-4434	33	18	the	the	DET
easat-4434	33	19	prices	price	NOUN
easat-4434	33	20	of	of	ADP
easat-4434	33	21	essential	essential	ADJ
easat-4434	33	22	work	work	NOUN
easat-4434	33	23	materials	material	NOUN
easat-4434	33	24	(	(	PUNCT
easat-4434	33	25	tools	tool	NOUN
easat-4434	33	26	,	,	PUNCT
easat-4434	33	27	materials	material	NOUN
easat-4434	33	28	,	,	PUNCT
easat-4434	33	29	and	and	CCONJ
easat-4434	33	30	consumables	consumable	NOUN
easat-4434	33	31	)	)	PUNCT
easat-4434	33	32	,	,	PUNCT
easat-4434	33	33	competition	competition	NOUN
easat-4434	33	34	in	in	ADP
easat-4434	33	35	the	the	DET
easat-4434	33	36	same	same	ADJ
easat-4434	33	37	field	field	NOUN
easat-4434	33	38	among	among	ADP
easat-4434	33	39	contracting	contracting	NOUN
easat-4434	33	40	companies	company	NOUN
easat-4434	33	41	,	,	PUNCT
easat-4434	33	42	and	and	CCONJ
easat-4434	33	43	the	the	DET
easat-4434	33	44	availability	availability	NOUN
easat-4434	33	45	of	of	ADP
easat-4434	33	46	skilled	skilled	ADJ
easat-4434	33	47	labor	labor	NOUN
easat-4434	33	48	.	.	PUNCT
easat-4434	34	1	meanwhile	meanwhile	ADV
easat-4434	34	2	,	,	PUNCT
easat-4434	34	3	in	in	ADP
easat-4434	34	4	terms	term	NOUN
easat-4434	34	5	of	of	ADP
easat-4434	34	6	procurement	procurement	NOUN
easat-4434	34	7	of	of	ADP
easat-4434	34	8	goods	good	NOUN
easat-4434	34	9	,	,	PUNCT
easat-4434	34	10	some	some	PRON
easat-4434	34	11	of	of	ADP
easat-4434	34	12	the	the	DET
easat-4434	34	13	obstacles	obstacle	NOUN
easat-4434	34	14	include	include	VERB
easat-4434	34	15	the	the	DET
easat-4434	34	16	scarcity	scarcity	NOUN
easat-4434	34	17	of	of	ADP
easat-4434	34	18	raw	raw	ADJ
easat-4434	34	19	materials	material	NOUN
easat-4434	34	20	and	and	CCONJ
easat-4434	34	21	goods	good	NOUN
easat-4434	34	22	in	in	ADP
easat-4434	34	23	the	the	DET
easat-4434	34	24	market	market	NOUN
easat-4434	34	25	,	,	PUNCT
easat-4434	34	26	products	product	NOUN
easat-4434	34	27	that	that	PRON
easat-4434	34	28	have	have	AUX
easat-4434	34	29	been	be	AUX
easat-4434	34	30	discontinued	discontinue	VERB
easat-4434	34	31	or	or	CCONJ
easat-4434	34	32	stopped	stop	VERB
easat-4434	34	33	being	be	AUX
easat-4434	34	34	produced	produce	VERB
easat-4434	34	35	,	,	PUNCT
easat-4434	34	36	rising	rise	VERB
easat-4434	34	37	prices	price	NOUN
easat-4434	34	38	of	of	ADP
easat-4434	34	39	raw	raw	ADJ
easat-4434	34	40	materials	material	NOUN
easat-4434	34	41	and	and	CCONJ
easat-4434	34	42	goods	good	NOUN
easat-4434	34	43	,	,	PUNCT
easat-4434	34	44	import	import	NOUN
easat-4434	34	45	restrictions	restriction	NOUN
easat-4434	34	46	,	,	PUNCT
easat-4434	34	47	and	and	CCONJ
easat-4434	34	48	so	so	ADV
easat-4434	34	49	on	on	ADV
easat-4434	34	50	.	.	PUNCT
easat-4434	35	1	the	the	DET
easat-4434	35	2	existence	existence	NOUN
easat-4434	35	3	of	of	ADP
easat-4434	35	4	this	this	DET
easat-4434	35	5	research	research	NOUN
easat-4434	35	6	gap	gap	NOUN
easat-4434	35	7	or	or	CCONJ
easat-4434	35	8	misalignment	misalignment	NOUN
easat-4434	35	9	creates	create	VERB
easat-4434	35	10	a	a	DET
easat-4434	35	11	significant	significant	ADJ
easat-4434	35	12	problem	problem	NOUN
easat-4434	35	13	,	,	PUNCT
easat-4434	35	14	where	where	SCONJ
easat-4434	35	15	consumer	consumer	NOUN
easat-4434	35	16	expectations	expectation	NOUN
easat-4434	35	17	are	be	AUX
easat-4434	35	18	not	not	PART
easat-4434	35	19	met	meet	VERB
easat-4434	35	20	by	by	ADP
easat-4434	35	21	the	the	DET
easat-4434	35	22	existing	exist	VERB
easat-4434	35	23	reality	reality	NOUN
easat-4434	35	24	.	.	PUNCT
easat-4434	36	1	the	the	DET
easat-4434	36	2	discrepancy	discrepancy	NOUN
easat-4434	36	3	between	between	ADP
easat-4434	36	4	the	the	DET
easat-4434	36	5	ideal	ideal	ADJ
easat-4434	36	6	conditions	condition	NOUN
easat-4434	36	7	and	and	CCONJ
easat-4434	36	8	the	the	DET
easat-4434	36	9	reality	reality	NOUN
easat-4434	36	10	conditions	condition	NOUN
easat-4434	36	11	has	have	VERB
easat-4434	36	12	the	the	DET
easat-4434	36	13	potential	potential	NOUN
easat-4434	36	14	to	to	PART
easat-4434	36	15	reduce	reduce	VERB
easat-4434	36	16	consumer	consumer	NOUN
easat-4434	36	17	satisfaction	satisfaction	NOUN
easat-4434	36	18	and	and	CCONJ
easat-4434	36	19	trust	trust	NOUN
easat-4434	36	20	,	,	PUNCT
easat-4434	36	21	which	which	PRON
easat-4434	36	22	in	in	ADP
easat-4434	36	23	turn	turn	NOUN
easat-4434	36	24	can	can	AUX
easat-4434	36	25	negatively	negatively	ADV
easat-4434	36	26	impact	impact	VERB
easat-4434	36	27	the	the	DET
easat-4434	36	28	sustainability	sustainability	NOUN
easat-4434	36	29	of	of	ADP
easat-4434	36	30	pt	pt	NOUN
easat-4434	36	31	bheta	bheta	PROPN
easat-4434	36	32	yard	yard	PROPN
easat-4434	36	33	nusantara	nusantara	PROPN
easat-4434	36	34	's	's	PART
easat-4434	36	35	business	business	NOUN
easat-4434	36	36	.	.	PUNCT
easat-4434	37	1	to	to	PART
easat-4434	37	2	address	address	VERB
easat-4434	37	3	this	this	DET
easat-4434	37	4	research	research	NOUN
easat-4434	37	5	gap	gap	NOUN
easat-4434	37	6	,	,	PUNCT
easat-4434	37	7	the	the	DET
easat-4434	37	8	company	company	NOUN
easat-4434	37	9	needs	need	VERB
easat-4434	37	10	to	to	PART
easat-4434	37	11	conduct	conduct	VERB
easat-4434	37	12	a	a	DET
easat-4434	37	13	thorough	thorough	ADJ
easat-4434	37	14	evaluation	evaluation	NOUN
easat-4434	37	15	of	of	ADP
easat-4434	37	16	its	its	PRON
easat-4434	37	17	operational	operational	ADJ
easat-4434	37	18	processes	process	NOUN
easat-4434	37	19	,	,	PUNCT
easat-4434	37	20	improve	improve	VERB
easat-4434	37	21	its	its	PRON
easat-4434	37	22	management	management	NOUN
easat-4434	37	23	system	system	NOUN
easat-4434	37	24	,	,	PUNCT
easat-4434	37	25	and	and	CCONJ
easat-4434	37	26	provide	provide	VERB
easat-4434	37	27	adequate	adequate	ADJ
easat-4434	37	28	training	training	NOUN
easat-4434	37	29	for	for	ADP
easat-4434	37	30	its	its	PRON
easat-4434	37	31	employees	employee	NOUN
easat-4434	37	32	.	.	PUNCT
easat-4434	38	1	from	from	ADP
easat-4434	38	2	the	the	DET
easat-4434	38	3	emergence	emergence	NOUN
easat-4434	38	4	of	of	ADP
easat-4434	38	5	these	these	DET
easat-4434	38	6	regency/	regency/	NUM
easat-4434	38	7	municipality	municipality	NOUN
easat-4434	38	8	number	number	NOUN
easat-4434	38	9	of	of	ADP
easat-4434	38	10	construction	construction	NOUN
easat-4434	38	11	companies	company	NOUN
easat-4434	38	12	according	accord	VERB
easat-4434	38	13	to	to	ADP
easat-4434	38	14	legal	legal	ADJ
easat-4434	38	15	entities	entity	NOUN
easat-4434	38	16	and	and	CCONJ
easat-4434	38	17	regency	regency	PROPN
easat-4434	38	18	/	/	SYM
easat-4434	38	19	municipality	municipality	NOUN
easat-4434	38	20	in	in	ADP
easat-4434	38	21	banten	banten	PROPN
easat-4434	38	22	province	province	PROPN
easat-4434	38	23	pt	pt	PROPN
easat-4434	38	24	/	/	SYM
easat-4434	38	25	pt	pt	PROPN
easat-4434	38	26	persero	persero	NOUN
easat-4434	38	27	cv	cv	PROPN
easat-4434	38	28	others	other	NOUN
easat-4434	38	29	total	total	VERB
easat-4434	38	30	2021	2021	NUM
easat-4434	38	31	2022	2022	NUM
easat-4434	38	32	2023	2023	NUM
easat-4434	38	33	2021	2021	NUM
easat-4434	38	34	2022	2022	NUM
easat-4434	38	35	2023	2023	NUM
easat-4434	38	36	2021	2021	NUM
easat-4434	38	37	2022	2022	NUM
easat-4434	38	38	2023	2023	NUM
easat-4434	38	39	2021	2021	NUM
easat-4434	38	40	2022	2022	NUM
easat-4434	38	41	2023	2023	NUM
easat-4434	38	42	pandeglang	pandeglang	PROPN
easat-4434	38	43	regency	regency	PROPN
easat-4434	38	44	85	85	NUM
easat-4434	38	45	68	68	NUM
easat-4434	38	46	63	63	NUM
easat-4434	38	47	520	520	NUM
easat-4434	38	48	497	497	NUM
easat-4434	38	49	429	429	NUM
easat-4434	38	50	1	1	NUM
easat-4434	38	51	1	1	NUM
easat-4434	38	52	1	1	NUM
easat-4434	38	53	606	606	NUM
easat-4434	38	54	566	566	NUM
easat-4434	38	55	493	493	NUM
easat-4434	38	56	lebak	lebak	NOUN
easat-4434	38	57	regency	regency	NOUN
easat-4434	38	58	41	41	NUM
easat-4434	38	59	40	40	NUM
easat-4434	38	60	39	39	NUM
easat-4434	38	61	360	360	NUM
easat-4434	38	62	330	330	NUM
easat-4434	38	63	291	291	NUM
easat-4434	38	64	1	1	NUM
easat-4434	38	65	1	1	NUM
easat-4434	38	66	1	1	NUM
easat-4434	38	67	402	402	NUM
easat-4434	38	68	371	371	NUM
easat-4434	38	69	331	331	NUM
easat-4434	38	70	tangerang	tangerang	PROPN
easat-4434	38	71	regency	regency	PROPN
easat-4434	38	72	682	682	NUM
easat-4434	38	73	664	664	NUM
easat-4434	38	74	640	640	NUM
easat-4434	38	75	1.127	1.127	NUM
easat-4434	38	76	1.129	1.129	NUM
easat-4434	38	77	1.122	1.122	NUM
easat-4434	38	78	1	1	NUM
easat-4434	38	79	1	1	NUM
easat-4434	38	80	1	1	NUM
easat-4434	38	81	1.810	1.810	NUM
easat-4434	38	82	1.794	1.794	NUM
easat-4434	38	83	1.763	1.763	NUM
easat-4434	38	84	serang	serang	PROPN
easat-4434	38	85	regency	regency	PROPN
easat-4434	38	86	206	206	NUM
easat-4434	38	87	192	192	NUM
easat-4434	38	88	186	186	NUM
easat-4434	38	89	231	231	NUM
easat-4434	38	90	198	198	NUM
easat-4434	38	91	173	173	NUM
easat-4434	38	92	437	437	NUM
easat-4434	38	93	390	390	NUM
easat-4434	38	94	359	359	NUM
easat-4434	38	95	tangerang	tangerang	PROPN
easat-4434	38	96	municipality	municipality	NOUN
easat-4434	38	97	756	756	NUM
easat-4434	38	98	739	739	NUM
easat-4434	38	99	703	703	NUM
easat-4434	38	100	632	632	NUM
easat-4434	38	101	630	630	NUM
easat-4434	38	102	576	576	NUM
easat-4434	38	103	10	10	NUM
easat-4434	38	104	10	10	NUM
easat-4434	38	105	9	9	NUM
easat-4434	38	106	1.398	1.398	NUM
easat-4434	38	107	1.379	1.379	NUM
easat-4434	38	108	1.288	1.288	NUM
easat-4434	38	109	cilegon	cilegon	PROPN
easat-4434	38	110	municipality	municipality	NOUN
easat-4434	38	111	477	477	NUM
easat-4434	38	112	413	413	NUM
easat-4434	38	113	380	380	NUM
easat-4434	38	114	259	259	NUM
easat-4434	38	115	259	259	NUM
easat-4434	38	116	232	232	NUM
easat-4434	38	117	6	6	NUM
easat-4434	38	118	5	5	NUM
easat-4434	38	119	3	3	NUM
easat-4434	38	120	742	742	NUM
easat-4434	38	121	677	677	NUM
easat-4434	38	122	615	615	NUM
easat-4434	38	123	serang	serang	PROPN
easat-4434	38	124	municipality	municipality	PROPN
easat-4434	38	125	180	180	NUM
easat-4434	38	126	167	167	NUM
easat-4434	38	127	167	167	NUM
easat-4434	38	128	609	609	NUM
easat-4434	38	129	634	634	NUM
easat-4434	38	130	550	550	NUM
easat-4434	38	131	3	3	NUM
easat-4434	38	132	3	3	NUM
easat-4434	38	133	2	2	NUM
easat-4434	38	134	792	792	NUM
easat-4434	38	135	804	804	NUM
easat-4434	38	136	719	719	NUM
easat-4434	38	137	south	south	NOUN
easat-4434	38	138	tangerang	tangerang	PROPN
easat-4434	38	139	municipality	municipality	PROPN
easat-4434	38	140	830	830	NUM
easat-4434	38	141	841	841	NUM
easat-4434	38	142	803	803	NUM
easat-4434	38	143	251	251	NUM
easat-4434	38	144	261	261	NUM
easat-4434	38	145	258	258	NUM
easat-4434	38	146	2	2	NUM
easat-4434	38	147	2	2	NUM
easat-4434	38	148	1	1	NUM
easat-4434	38	149	1.083	1.083	NUM
easat-4434	38	150	1.104	1.104	NUM
easat-4434	38	151	1.062	1.062	NUM
easat-4434	38	152	banten	banten	PROPN
easat-4434	38	153	province	province	NOUN
easat-4434	38	154	3.257	3.257	NUM
easat-4434	38	155	3.124	3.124	NUM
easat-4434	38	156	2.981	2.981	NUM
easat-4434	38	157	3.989	3.989	NUM
easat-4434	38	158	3.938	3.938	NUM
easat-4434	38	159	3.631	3.631	NUM
easat-4434	38	160	24	24	NUM
easat-4434	38	161	23	23	NUM
easat-4434	38	162	18	18	NUM
easat-4434	38	163	7.270	7.270	NUM
easat-4434	38	164	7.085	7.085	NUM
easat-4434	38	165	6.630	6.630	NUM
easat-4434	38	166	86	86	NUM
easat-4434	38	167	edelweiss	edelweiss	PROPN
easat-4434	38	168	applied	apply	VERB
easat-4434	38	169	science	science	NOUN
easat-4434	38	170	and	and	CCONJ
easat-4434	38	171	technology	technology	NOUN
easat-4434	38	172	issn	issn	PROPN
easat-4434	38	173	:	:	PUNCT
easat-4434	38	174	2576	2576	NUM
easat-4434	38	175	-	-	SYM
easat-4434	38	176	8484	8484	NUM
easat-4434	38	177	vol	vol	NOUN
easat-4434	38	178	.	.	PROPN
easat-4434	39	1	9	9	NUM
easat-4434	39	2	,	,	PUNCT
easat-4434	39	3	no	no	INTJ
easat-4434	39	4	.	.	NOUN
easat-4434	39	5	2	2	NUM
easat-4434	39	6	:	:	SYM
easat-4434	39	7	84	84	NUM
easat-4434	39	8	-	-	SYM
easat-4434	39	9	97	97	NUM
easat-4434	39	10	,	,	PUNCT
easat-4434	39	11	2025	2025	NUM
easat-4434	39	12	doi	doi	NOUN
easat-4434	39	13	:	:	PUNCT
easat-4434	39	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	39	15	©	©	PROPN
easat-4434	39	16	2025	2025	NUM
easat-4434	39	17	by	by	ADP
easat-4434	39	18	the	the	DET
easat-4434	39	19	authors	author	NOUN
easat-4434	39	20	;	;	PUNCT
easat-4434	39	21	licensee	licensee	PROPN
easat-4434	39	22	learning	learn	VERB
easat-4434	39	23	gate	gate	NOUN
easat-4434	39	24	issues	issue	NOUN
easat-4434	39	25	,	,	PUNCT
easat-4434	39	26	it	it	PRON
easat-4434	39	27	can	can	AUX
easat-4434	39	28	be	be	AUX
easat-4434	39	29	concluded	conclude	VERB
easat-4434	39	30	that	that	SCONJ
easat-4434	39	31	there	there	PRON
easat-4434	39	32	is	be	VERB
easat-4434	39	33	a	a	DET
easat-4434	39	34	lack	lack	NOUN
easat-4434	39	35	of	of	ADP
easat-4434	39	36	service	service	NOUN
easat-4434	39	37	quality	quality	NOUN
easat-4434	39	38	.	.	PUNCT
easat-4434	40	1	therefore	therefore	ADV
easat-4434	40	2	,	,	PUNCT
easat-4434	40	3	by	by	ADP
easat-4434	40	4	improving	improve	VERB
easat-4434	40	5	service	service	NOUN
easat-4434	40	6	quality	quality	NOUN
easat-4434	40	7	,	,	PUNCT
easat-4434	40	8	it	it	PRON
easat-4434	40	9	is	be	AUX
easat-4434	40	10	hoped	hope	VERB
easat-4434	40	11	that	that	SCONJ
easat-4434	40	12	pt	pt	PROPN
easat-4434	40	13	bheta	bheta	PROPN
easat-4434	40	14	yard	yard	NOUN
easat-4434	40	15	nusantara	nusantara	NOUN
easat-4434	40	16	can	can	AUX
easat-4434	40	17	enhance	enhance	VERB
easat-4434	40	18	customer	customer	NOUN
easat-4434	40	19	satisfaction	satisfaction	NOUN
easat-4434	40	20	while	while	SCONJ
easat-4434	40	21	simultaneously	simultaneously	ADV
easat-4434	40	22	strengthening	strengthen	VERB
easat-4434	40	23	its	its	PRON
easat-4434	40	24	competitive	competitive	ADJ
easat-4434	40	25	position	position	NOUN
easat-4434	40	26	in	in	ADP
easat-4434	40	27	the	the	DET
easat-4434	40	28	increasingly	increasingly	ADV
easat-4434	40	29	tight	tight	ADJ
easat-4434	40	30	market	market	NOUN
easat-4434	40	31	.	.	PUNCT
easat-4434	41	1	in	in	ADP
easat-4434	41	2	addressing	address	VERB
easat-4434	41	3	the	the	DET
easat-4434	41	4	supply	supply	NOUN
easat-4434	41	5	chain	chain	NOUN
easat-4434	41	6	management	management	NOUN
easat-4434	41	7	issues	issue	NOUN
easat-4434	41	8	faced	face	VERB
easat-4434	41	9	by	by	ADP
easat-4434	41	10	pt	pt	X
easat-4434	41	11	bheta	bheta	PROPN
easat-4434	41	12	yard	yard	NOUN
easat-4434	41	13	nusantara	nusantara	NOUN
easat-4434	41	14	,	,	PUNCT
easat-4434	41	15	several	several	ADJ
easat-4434	41	16	strategic	strategic	ADJ
easat-4434	41	17	steps	step	NOUN
easat-4434	41	18	need	need	VERB
easat-4434	41	19	to	to	PART
easat-4434	41	20	be	be	AUX
easat-4434	41	21	taken	take	VERB
easat-4434	41	22	,	,	PUNCT
easat-4434	41	23	including	include	VERB
easat-4434	41	24	building	build	VERB
easat-4434	41	25	stronger	strong	ADJ
easat-4434	41	26	partnerships	partnership	NOUN
easat-4434	41	27	with	with	ADP
easat-4434	41	28	both	both	CCONJ
easat-4434	41	29	local	local	ADJ
easat-4434	41	30	and	and	CCONJ
easat-4434	41	31	international	international	ADJ
easat-4434	41	32	suppliers	supplier	NOUN
easat-4434	41	33	to	to	PART
easat-4434	41	34	secure	secure	VERB
easat-4434	41	35	a	a	DET
easat-4434	41	36	consistent	consistent	ADJ
easat-4434	41	37	supply	supply	NOUN
easat-4434	41	38	of	of	ADP
easat-4434	41	39	raw	raw	ADJ
easat-4434	41	40	materials	material	NOUN
easat-4434	41	41	,	,	PUNCT
easat-4434	41	42	anticipating	anticipate	VERB
easat-4434	41	43	price	price	NOUN
easat-4434	41	44	fluctuations	fluctuation	NOUN
easat-4434	41	45	and	and	CCONJ
easat-4434	41	46	product	product	NOUN
easat-4434	41	47	shortages	shortage	NOUN
easat-4434	41	48	,	,	PUNCT
easat-4434	41	49	diversifying	diversify	VERB
easat-4434	41	50	raw	raw	ADJ
easat-4434	41	51	material	material	NOUN
easat-4434	41	52	sources	source	NOUN
easat-4434	41	53	to	to	PART
easat-4434	41	54	reduce	reduce	VERB
easat-4434	41	55	dependence	dependence	NOUN
easat-4434	41	56	on	on	ADP
easat-4434	41	57	a	a	DET
easat-4434	41	58	single	single	ADJ
easat-4434	41	59	supplier	supplier	NOUN
easat-4434	41	60	or	or	CCONJ
easat-4434	41	61	specific	specific	ADJ
easat-4434	41	62	product	product	NOUN
easat-4434	41	63	that	that	PRON
easat-4434	41	64	is	be	AUX
easat-4434	41	65	prone	prone	ADJ
easat-4434	41	66	to	to	ADP
easat-4434	41	67	being	be	AUX
easat-4434	41	68	discontinued	discontinue	VERB
easat-4434	41	69	,	,	PUNCT
easat-4434	41	70	and	and	CCONJ
easat-4434	41	71	implementing	implement	VERB
easat-4434	41	72	more	more	ADV
easat-4434	41	73	advanced	advanced	ADJ
easat-4434	41	74	supply	supply	NOUN
easat-4434	41	75	chain	chain	NOUN
easat-4434	41	76	management	management	NOUN
easat-4434	41	77	technology	technology	NOUN
easat-4434	41	78	to	to	PART
easat-4434	41	79	monitor	monitor	VERB
easat-4434	41	80	and	and	CCONJ
easat-4434	41	81	predict	predict	VERB
easat-4434	41	82	the	the	DET
easat-4434	41	83	needs	need	NOUN
easat-4434	41	84	for	for	ADP
easat-4434	41	85	materials	material	NOUN
easat-4434	41	86	and	and	CCONJ
easat-4434	41	87	services	service	NOUN
easat-4434	41	88	in	in	ADP
easat-4434	41	89	real	real	ADJ
easat-4434	41	90	-	-	PUNCT
easat-4434	41	91	time	time	NOUN
easat-4434	41	92	,	,	PUNCT
easat-4434	41	93	thereby	thereby	ADV
easat-4434	41	94	better	well	ADV
easat-4434	41	95	meeting	meet	VERB
easat-4434	41	96	consumer	consumer	NOUN
easat-4434	41	97	demand	demand	NOUN
easat-4434	41	98	.	.	PUNCT
easat-4434	42	1	lastly	lastly	ADV
easat-4434	42	2	,	,	PUNCT
easat-4434	42	3	enhancing	enhance	VERB
easat-4434	42	4	recruitment	recruitment	NOUN
easat-4434	42	5	efforts	effort	NOUN
easat-4434	42	6	and	and	CCONJ
easat-4434	42	7	training	train	VERB
easat-4434	42	8	skilled	skilled	ADJ
easat-4434	42	9	labor	labor	NOUN
easat-4434	42	10	is	be	AUX
easat-4434	42	11	also	also	ADV
easat-4434	42	12	very	very	ADV
easat-4434	42	13	important	important	ADJ
easat-4434	42	14	to	to	PART
easat-4434	42	15	face	face	VERB
easat-4434	42	16	business	business	NOUN
easat-4434	42	17	competition	competition	NOUN
easat-4434	42	18	and	and	CCONJ
easat-4434	42	19	maintain	maintain	VERB
easat-4434	42	20	optimal	optimal	ADJ
easat-4434	42	21	service	service	NOUN
easat-4434	42	22	quality	quality	NOUN
easat-4434	42	23	.	.	PUNCT
easat-4434	43	1	this	this	DET
easat-4434	43	2	research	research	NOUN
easat-4434	43	3	aims	aim	VERB
easat-4434	43	4	to	to	PART
easat-4434	43	5	analyze	analyze	VERB
easat-4434	43	6	the	the	DET
easat-4434	43	7	quality	quality	NOUN
easat-4434	43	8	of	of	ADP
easat-4434	43	9	service	service	NOUN
easat-4434	43	10	provided	provide	VERB
easat-4434	43	11	by	by	ADP
easat-4434	43	12	pt	pt	X
easat-4434	43	13	bheta	bheta	PROPN
easat-4434	43	14	yard	yard	NOUN
easat-4434	43	15	nusantara	nusantara	NOUN
easat-4434	43	16	and	and	CCONJ
easat-4434	43	17	how	how	SCONJ
easat-4434	43	18	it	it	PRON
easat-4434	43	19	affects	affect	VERB
easat-4434	43	20	customer	customer	NOUN
easat-4434	43	21	satisfaction	satisfaction	NOUN
easat-4434	43	22	using	use	VERB
easat-4434	43	23	the	the	DET
easat-4434	43	24	importance	importance	NOUN
easat-4434	43	25	performance	performance	NOUN
easat-4434	43	26	analysis	analysis	NOUN
easat-4434	43	27	(	(	PUNCT
easat-4434	43	28	ipa	ipa	PROPN
easat-4434	43	29	)	)	PUNCT
easat-4434	43	30	method	method	NOUN
easat-4434	43	31	.	.	PUNCT
easat-4434	44	1	in	in	ADP
easat-4434	44	2	addition	addition	NOUN
easat-4434	44	3	,	,	PUNCT
easat-4434	44	4	this	this	DET
easat-4434	44	5	research	research	NOUN
easat-4434	44	6	also	also	ADV
easat-4434	44	7	aims	aim	VERB
easat-4434	44	8	to	to	PART
easat-4434	44	9	determine	determine	VERB
easat-4434	44	10	the	the	DET
easat-4434	44	11	extent	extent	NOUN
easat-4434	44	12	of	of	ADP
easat-4434	44	13	the	the	DET
easat-4434	44	14	impact	impact	NOUN
easat-4434	44	15	of	of	ADP
easat-4434	44	16	service	service	NOUN
easat-4434	44	17	quality	quality	NOUN
easat-4434	44	18	on	on	ADP
easat-4434	44	19	consumer	consumer	NOUN
easat-4434	44	20	satisfaction	satisfaction	NOUN
easat-4434	44	21	,	,	PUNCT
easat-4434	44	22	so	so	SCONJ
easat-4434	44	23	that	that	SCONJ
easat-4434	44	24	strategic	strategic	ADJ
easat-4434	44	25	recommendations	recommendation	NOUN
easat-4434	44	26	can	can	AUX
easat-4434	44	27	be	be	AUX
easat-4434	44	28	provided	provide	VERB
easat-4434	44	29	and	and	CCONJ
easat-4434	44	30	implemented	implement	VERB
easat-4434	44	31	to	to	PART
easat-4434	44	32	enhance	enhance	VERB
easat-4434	44	33	consumer	consumer	NOUN
easat-4434	44	34	satisfaction	satisfaction	NOUN
easat-4434	44	35	through	through	ADP
easat-4434	44	36	the	the	DET
easat-4434	44	37	company	company	NOUN
easat-4434	44	38	's	's	PART
easat-4434	44	39	service	service	NOUN
easat-4434	44	40	quality	quality	NOUN
easat-4434	44	41	.	.	PUNCT
easat-4434	45	1	by	by	ADP
easat-4434	45	2	achieving	achieve	VERB
easat-4434	45	3	this	this	DET
easat-4434	45	4	goal	goal	NOUN
easat-4434	45	5	,	,	PUNCT
easat-4434	45	6	it	it	PRON
easat-4434	45	7	is	be	AUX
easat-4434	45	8	hoped	hope	VERB
easat-4434	45	9	that	that	SCONJ
easat-4434	45	10	pt	pt	PROPN
easat-4434	45	11	bheta	bheta	PROPN
easat-4434	45	12	yard	yard	NOUN
easat-4434	45	13	nusantara	nusantara	NOUN
easat-4434	45	14	can	can	AUX
easat-4434	45	15	improve	improve	VERB
easat-4434	45	16	its	its	PRON
easat-4434	45	17	relationship	relationship	NOUN
easat-4434	45	18	with	with	ADP
easat-4434	45	19	consumers	consumer	NOUN
easat-4434	45	20	,	,	PUNCT
easat-4434	45	21	increase	increase	VERB
easat-4434	45	22	loyalty	loyalty	NOUN
easat-4434	45	23	,	,	PUNCT
easat-4434	45	24	and	and	CCONJ
easat-4434	45	25	strengthen	strengthen	VERB
easat-4434	45	26	its	its	PRON
easat-4434	45	27	position	position	NOUN
easat-4434	45	28	in	in	ADP
easat-4434	45	29	the	the	DET
easat-4434	45	30	increasingly	increasingly	ADV
easat-4434	45	31	competitive	competitive	ADJ
easat-4434	45	32	market	market	NOUN
easat-4434	45	33	.	.	PUNCT
easat-4434	46	1	2	2	X
easat-4434	46	2	.	.	X
easat-4434	46	3	literature	literature	NOUN
easat-4434	46	4	review	review	VERB
easat-4434	46	5	2.1	2.1	NUM
easat-4434	46	6	.	.	PUNCT
easat-4434	47	1	service	service	NOUN
easat-4434	47	2	according	accord	VERB
easat-4434	47	3	to	to	ADP
easat-4434	47	4	bharmawan	bharmawan	PROPN
easat-4434	47	5	,	,	PUNCT
easat-4434	47	6	et	et	PROPN
easat-4434	47	7	al	al	PROPN
easat-4434	47	8	.	.	PUNCT
easat-4434	48	1	[	[	X
easat-4434	48	2	2	2	NUM
easat-4434	48	3	]	]	X
easat-4434	48	4	services	service	NOUN
easat-4434	48	5	are	be	AUX
easat-4434	48	6	any	any	DET
easat-4434	48	7	actions	action	NOUN
easat-4434	48	8	or	or	CCONJ
easat-4434	48	9	performances	performance	NOUN
easat-4434	48	10	offered	offer	VERB
easat-4434	48	11	by	by	ADP
easat-4434	48	12	one	one	NUM
easat-4434	48	13	party	party	NOUN
easat-4434	48	14	to	to	ADP
easat-4434	48	15	another	another	PRON
easat-4434	48	16	that	that	PRON
easat-4434	48	17	are	be	AUX
easat-4434	48	18	fundamentally	fundamentally	ADV
easat-4434	48	19	intangible	intangible	ADJ
easat-4434	48	20	and	and	CCONJ
easat-4434	48	21	do	do	AUX
easat-4434	48	22	not	not	PART
easat-4434	48	23	cause	cause	VERB
easat-4434	48	24	a	a	DET
easat-4434	48	25	transfer	transfer	NOUN
easat-4434	48	26	of	of	ADP
easat-4434	48	27	ownership	ownership	NOUN
easat-4434	48	28	.	.	PUNCT
easat-4434	49	1	services	service	NOUN
easat-4434	49	2	are	be	AUX
easat-4434	49	3	essentially	essentially	ADV
easat-4434	49	4	all	all	DET
easat-4434	49	5	economic	economic	ADJ
easat-4434	49	6	activities	activity	NOUN
easat-4434	49	7	with	with	ADP
easat-4434	49	8	outputs	output	NOUN
easat-4434	49	9	other	other	ADJ
easat-4434	49	10	than	than	ADP
easat-4434	49	11	products	product	NOUN
easat-4434	49	12	in	in	ADP
easat-4434	49	13	the	the	DET
easat-4434	49	14	physical	physical	ADJ
easat-4434	49	15	sense	sense	NOUN
easat-4434	49	16	,	,	PUNCT
easat-4434	49	17	consumed	consume	VERB
easat-4434	49	18	and	and	CCONJ
easat-4434	49	19	produced	produce	VERB
easat-4434	49	20	simultaneously	simultaneously	ADV
easat-4434	49	21	,	,	PUNCT
easat-4434	49	22	providing	provide	VERB
easat-4434	49	23	added	add	VERB
easat-4434	49	24	value	value	NOUN
easat-4434	49	25	and	and	CCONJ
easat-4434	49	26	fundamentally	fundamentally	ADV
easat-4434	49	27	intangible	intangible	ADJ
easat-4434	49	28	for	for	ADP
easat-4434	49	29	the	the	DET
easat-4434	49	30	first	first	ADJ
easat-4434	49	31	buyer	buyer	NOUN
easat-4434	49	32	.	.	PUNCT
easat-4434	50	1	from	from	ADP
easat-4434	50	2	the	the	DET
easat-4434	50	3	various	various	ADJ
easat-4434	50	4	definitions	definition	NOUN
easat-4434	50	5	above	above	ADV
easat-4434	50	6	,	,	PUNCT
easat-4434	50	7	it	it	PRON
easat-4434	50	8	can	can	AUX
easat-4434	50	9	be	be	AUX
easat-4434	50	10	concluded	conclude	VERB
easat-4434	50	11	that	that	SCONJ
easat-4434	50	12	services	service	NOUN
easat-4434	50	13	are	be	AUX
easat-4434	50	14	something	something	PRON
easat-4434	50	15	intangible	intangible	ADJ
easat-4434	50	16	,	,	PUNCT
easat-4434	50	17	yet	yet	CCONJ
easat-4434	50	18	they	they	PRON
easat-4434	50	19	can	can	AUX
easat-4434	50	20	fulfill	fulfill	VERB
easat-4434	50	21	consumer	consumer	NOUN
easat-4434	50	22	needs	need	NOUN
easat-4434	50	23	.	.	PUNCT
easat-4434	51	1	services	service	NOUN
easat-4434	51	2	are	be	AUX
easat-4434	51	3	a	a	DET
easat-4434	51	4	process	process	NOUN
easat-4434	51	5	or	or	CCONJ
easat-4434	51	6	an	an	DET
easat-4434	51	7	activity	activity	NOUN
easat-4434	51	8	that	that	PRON
easat-4434	51	9	is	be	AUX
easat-4434	51	10	intangible	intangible	ADJ
easat-4434	51	11	and	and	CCONJ
easat-4434	51	12	does	do	AUX
easat-4434	51	13	not	not	PART
easat-4434	51	14	result	result	VERB
easat-4434	51	15	in	in	ADP
easat-4434	51	16	the	the	DET
easat-4434	51	17	transfer	transfer	NOUN
easat-4434	51	18	of	of	ADP
easat-4434	51	19	ownership	ownership	NOUN
easat-4434	51	20	.	.	PUNCT
easat-4434	52	1	2.2	2.2	NUM
easat-4434	52	2	.	.	PUNCT
easat-4434	52	3	quality	quality	NOUN
easat-4434	52	4	of	of	ADP
easat-4434	52	5	service	service	NOUN
easat-4434	52	6	according	accord	VERB
easat-4434	52	7	to	to	ADP
easat-4434	52	8	bahrani	bahrani	PROPN
easat-4434	52	9	[	[	X
easat-4434	52	10	3	3	X
easat-4434	52	11	]	]	X
easat-4434	52	12	it	it	PRON
easat-4434	52	13	is	be	AUX
easat-4434	52	14	explained	explain	VERB
easat-4434	52	15	that	that	SCONJ
easat-4434	52	16	service	service	NOUN
easat-4434	52	17	quality	quality	NOUN
easat-4434	52	18	is	be	AUX
easat-4434	52	19	an	an	DET
easat-4434	52	20	attitude	attitude	NOUN
easat-4434	52	21	that	that	PRON
easat-4434	52	22	is	be	AUX
easat-4434	52	23	formed	form	VERB
easat-4434	52	24	and	and	CCONJ
easat-4434	52	25	must	must	AUX
easat-4434	52	26	be	be	AUX
easat-4434	52	27	formed	form	VERB
easat-4434	52	28	by	by	ADP
easat-4434	52	29	the	the	DET
easat-4434	52	30	company	company	NOUN
easat-4434	52	31	through	through	ADP
easat-4434	52	32	the	the	DET
easat-4434	52	33	evaluation	evaluation	NOUN
easat-4434	52	34	of	of	ADP
easat-4434	52	35	overall	overall	ADJ
easat-4434	52	36	service	service	NOUN
easat-4434	52	37	performance	performance	NOUN
easat-4434	52	38	in	in	ADP
easat-4434	52	39	the	the	DET
easat-4434	52	40	long	long	ADJ
easat-4434	52	41	term	term	NOUN
easat-4434	52	42	.	.	PUNCT
easat-4434	53	1	service	service	NOUN
easat-4434	53	2	quality	quality	NOUN
easat-4434	53	3	also	also	ADV
easat-4434	53	4	becomes	become	VERB
easat-4434	53	5	an	an	DET
easat-4434	53	6	effort	effort	NOUN
easat-4434	53	7	to	to	PART
easat-4434	53	8	meet	meet	VERB
easat-4434	53	9	the	the	DET
easat-4434	53	10	needs	need	NOUN
easat-4434	53	11	and	and	CCONJ
easat-4434	53	12	desires	desire	NOUN
easat-4434	53	13	of	of	ADP
easat-4434	53	14	consumers	consumer	NOUN
easat-4434	53	15	.	.	PUNCT
easat-4434	54	1	the	the	DET
easat-4434	54	2	quality	quality	NOUN
easat-4434	54	3	of	of	ADP
easat-4434	54	4	service	service	NOUN
easat-4434	54	5	is	be	AUX
easat-4434	54	6	very	very	ADV
easat-4434	54	7	difficult	difficult	ADJ
easat-4434	54	8	to	to	PART
easat-4434	54	9	define	define	VERB
easat-4434	54	10	because	because	SCONJ
easat-4434	54	11	it	it	PRON
easat-4434	54	12	is	be	AUX
easat-4434	54	13	perceived	perceive	VERB
easat-4434	54	14	differently	differently	ADV
easat-4434	54	15	by	by	ADP
easat-4434	54	16	consumers	consumer	NOUN
easat-4434	54	17	.	.	PUNCT
easat-4434	55	1	low	low	ADJ
easat-4434	55	2	service	service	NOUN
easat-4434	55	3	quality	quality	NOUN
easat-4434	55	4	is	be	AUX
easat-4434	55	5	certain	certain	ADJ
easat-4434	55	6	to	to	PART
easat-4434	55	7	cause	cause	VERB
easat-4434	55	8	dissatisfaction	dissatisfaction	NOUN
easat-4434	55	9	among	among	ADP
easat-4434	55	10	consumers	consumer	NOUN
easat-4434	55	11	and	and	CCONJ
easat-4434	55	12	will	will	AUX
easat-4434	55	13	impact	impact	VERB
easat-4434	55	14	consumers	consumer	NOUN
easat-4434	55	15	or	or	CCONJ
easat-4434	55	16	potential	potential	ADJ
easat-4434	55	17	consumers	consumer	NOUN
easat-4434	55	18	who	who	PRON
easat-4434	55	19	will	will	AUX
easat-4434	55	20	choose	choose	VERB
easat-4434	55	21	to	to	PART
easat-4434	55	22	switch	switch	VERB
easat-4434	55	23	to	to	ADP
easat-4434	55	24	competitor	competitor	NOUN
easat-4434	55	25	companies	company	NOUN
easat-4434	55	26	.	.	PUNCT
easat-4434	56	1	in	in	ADP
easat-4434	56	2	its	its	PRON
easat-4434	56	3	definition	definition	NOUN
easat-4434	56	4	,	,	PUNCT
easat-4434	56	5	it	it	PRON
easat-4434	56	6	also	also	ADV
easat-4434	56	7	indicates	indicate	VERB
easat-4434	56	8	that	that	SCONJ
easat-4434	56	9	service	service	NOUN
easat-4434	56	10	quality	quality	NOUN
easat-4434	56	11	is	be	AUX
easat-4434	56	12	the	the	DET
easat-4434	56	13	consumer	consumer	NOUN
easat-4434	56	14	's	's	PART
easat-4434	56	15	evaluation	evaluation	NOUN
easat-4434	56	16	of	of	ADP
easat-4434	56	17	the	the	DET
easat-4434	56	18	level	level	NOUN
easat-4434	56	19	of	of	ADP
easat-4434	56	20	service	service	NOUN
easat-4434	56	21	received	receive	VERB
easat-4434	56	22	compared	compare	VERB
easat-4434	56	23	to	to	ADP
easat-4434	56	24	the	the	DET
easat-4434	56	25	level	level	NOUN
easat-4434	56	26	of	of	ADP
easat-4434	56	27	service	service	NOUN
easat-4434	56	28	expected	expect	VERB
easat-4434	56	29	[	[	X
easat-4434	56	30	4	4	NUM
easat-4434	56	31	]	]	PUNCT
easat-4434	56	32	.	.	PUNCT
easat-4434	57	1	this	this	PRON
easat-4434	57	2	shows	show	VERB
easat-4434	57	3	that	that	SCONJ
easat-4434	57	4	service	service	NOUN
easat-4434	57	5	quality	quality	NOUN
easat-4434	57	6	is	be	AUX
easat-4434	57	7	not	not	PART
easat-4434	57	8	just	just	ADV
easat-4434	57	9	an	an	DET
easat-4434	57	10	operational	operational	ADJ
easat-4434	57	11	aspect	aspect	NOUN
easat-4434	57	12	,	,	PUNCT
easat-4434	57	13	but	but	CCONJ
easat-4434	57	14	also	also	ADV
easat-4434	57	15	a	a	DET
easat-4434	57	16	strategic	strategic	ADJ
easat-4434	57	17	element	element	NOUN
easat-4434	57	18	in	in	ADP
easat-4434	57	19	retaining	retain	VERB
easat-4434	57	20	and	and	CCONJ
easat-4434	57	21	attracting	attract	VERB
easat-4434	57	22	consumers	consumer	NOUN
easat-4434	57	23	.	.	PUNCT
easat-4434	58	1	according	accord	VERB
easat-4434	58	2	to	to	ADP
easat-4434	58	3	nisa	nisa	PROPN
easat-4434	58	4	,	,	PUNCT
easat-4434	58	5	et	et	PROPN
easat-4434	58	6	al	al	PROPN
easat-4434	58	7	.	.	PUNCT
easat-4434	59	1	[	[	X
easat-4434	59	2	5	5	X
easat-4434	59	3	]	]	PUNCT
easat-4434	59	4	there	there	PRON
easat-4434	59	5	are	be	VERB
easat-4434	59	6	ten	ten	NUM
easat-4434	59	7	dimensions	dimension	NOUN
easat-4434	59	8	of	of	ADP
easat-4434	59	9	service	service	NOUN
easat-4434	59	10	quality	quality	NOUN
easat-4434	59	11	that	that	PRON
easat-4434	59	12	have	have	AUX
easat-4434	59	13	been	be	AUX
easat-4434	59	14	simplified	simplify	VERB
easat-4434	59	15	into	into	ADP
easat-4434	59	16	five	five	NUM
easat-4434	59	17	main	main	ADJ
easat-4434	59	18	or	or	CCONJ
easat-4434	59	19	primary	primary	ADJ
easat-4434	59	20	dimensions	dimension	NOUN
easat-4434	59	21	arranged	arrange	VERB
easat-4434	59	22	in	in	ADP
easat-4434	59	23	order	order	NOUN
easat-4434	59	24	of	of	ADP
easat-4434	59	25	their	their	PRON
easat-4434	59	26	relative	relative	ADJ
easat-4434	59	27	importance	importance	NOUN
easat-4434	59	28	as	as	SCONJ
easat-4434	59	29	follows	follow	VERB
easat-4434	59	30	:	:	PUNCT
easat-4434	59	31	(	(	PUNCT
easat-4434	59	32	a	a	X
easat-4434	59	33	)	)	PUNCT
easat-4434	59	34	reliability	reliability	NOUN
easat-4434	59	35	,	,	PUNCT
easat-4434	59	36	related	relate	VERB
easat-4434	59	37	to	to	ADP
easat-4434	59	38	the	the	DET
easat-4434	59	39	company	company	NOUN
easat-4434	59	40	's	's	PART
easat-4434	59	41	ability	ability	NOUN
easat-4434	59	42	to	to	PART
easat-4434	59	43	provide	provide	VERB
easat-4434	59	44	good	good	ADJ
easat-4434	59	45	service	service	NOUN
easat-4434	59	46	from	from	ADP
easat-4434	59	47	the	the	DET
easat-4434	59	48	very	very	ADV
easat-4434	59	49	first	first	ADJ
easat-4434	59	50	time	time	NOUN
easat-4434	59	51	without	without	ADP
easat-4434	59	52	making	make	VERB
easat-4434	59	53	any	any	DET
easat-4434	59	54	mistakes	mistake	NOUN
easat-4434	59	55	and	and	CCONJ
easat-4434	59	56	delivering	deliver	VERB
easat-4434	59	57	its	its	PRON
easat-4434	59	58	services	service	NOUN
easat-4434	59	59	according	accord	VERB
easat-4434	59	60	to	to	ADP
easat-4434	59	61	the	the	DET
easat-4434	59	62	agreed	agree	VERB
easat-4434	59	63	terms	term	NOUN
easat-4434	59	64	and	and	CCONJ
easat-4434	59	65	conditions	condition	NOUN
easat-4434	59	66	.	.	PUNCT
easat-4434	60	1	(	(	PUNCT
easat-4434	60	2	b	b	X
easat-4434	60	3	)	)	PUNCT
easat-4434	60	4	responsiveness	responsiveness	NOUN
easat-4434	60	5	,	,	PUNCT
easat-4434	60	6	related	relate	VERB
easat-4434	60	7	to	to	ADP
easat-4434	60	8	the	the	DET
easat-4434	60	9	willingness	willingness	NOUN
easat-4434	60	10	and	and	CCONJ
easat-4434	60	11	ability	ability	NOUN
easat-4434	60	12	of	of	ADP
easat-4434	60	13	employees	employee	NOUN
easat-4434	60	14	to	to	PART
easat-4434	60	15	assist	assist	VERB
easat-4434	60	16	consumers	consumer	NOUN
easat-4434	60	17	and	and	CCONJ
easat-4434	60	18	respond	respond	VERB
easat-4434	60	19	to	to	ADP
easat-4434	60	20	consumer	consumer	NOUN
easat-4434	60	21	requests	request	NOUN
easat-4434	60	22	.	.	PUNCT
easat-4434	61	1	this	this	PRON
easat-4434	61	2	includes	include	VERB
easat-4434	61	3	the	the	DET
easat-4434	61	4	speed	speed	NOUN
easat-4434	61	5	and	and	CCONJ
easat-4434	61	6	quality	quality	NOUN
easat-4434	61	7	of	of	ADP
easat-4434	61	8	responses	response	NOUN
easat-4434	61	9	,	,	PUNCT
easat-4434	61	10	as	as	ADV
easat-4434	61	11	well	well	ADV
easat-4434	61	12	as	as	ADP
easat-4434	61	13	clear	clear	ADJ
easat-4434	61	14	communication	communication	NOUN
easat-4434	61	15	regarding	regard	VERB
easat-4434	61	16	the	the	DET
easat-4434	61	17	timing	timing	NOUN
easat-4434	61	18	of	of	ADP
easat-4434	61	19	service	service	NOUN
easat-4434	61	20	delivery	delivery	NOUN
easat-4434	61	21	.	.	PUNCT
easat-4434	62	1	a	a	DET
easat-4434	62	2	good	good	ADJ
easat-4434	62	3	responsiveness	responsiveness	NOUN
easat-4434	62	4	increases	increase	VERB
easat-4434	62	5	consumer	consumer	NOUN
easat-4434	62	6	satisfaction	satisfaction	NOUN
easat-4434	62	7	and	and	CCONJ
easat-4434	62	8	builds	build	VERB
easat-4434	62	9	loyalty	loyalty	NOUN
easat-4434	62	10	towards	towards	ADP
easat-4434	62	11	the	the	DET
easat-4434	62	12	company	company	NOUN
easat-4434	62	13	.	.	PUNCT
easat-4434	63	1	(	(	PUNCT
easat-4434	63	2	c	c	X
easat-4434	63	3	)	)	PUNCT
easat-4434	63	4	assurance	assurance	NOUN
easat-4434	63	5	,	,	PUNCT
easat-4434	63	6	the	the	DET
easat-4434	63	7	behavior	behavior	NOUN
easat-4434	63	8	of	of	ADP
easat-4434	63	9	employees	employee	NOUN
easat-4434	63	10	that	that	PRON
easat-4434	63	11	can	can	AUX
easat-4434	63	12	foster	foster	VERB
easat-4434	63	13	consumer	consumer	NOUN
easat-4434	63	14	trust	trust	NOUN
easat-4434	63	15	in	in	ADP
easat-4434	63	16	the	the	DET
easat-4434	63	17	company	company	NOUN
easat-4434	63	18	,	,	PUNCT
easat-4434	63	19	where	where	SCONJ
easat-4434	63	20	the	the	DET
easat-4434	63	21	company	company	NOUN
easat-4434	63	22	can	can	AUX
easat-4434	63	23	also	also	ADV
easat-4434	63	24	create	create	VERB
easat-4434	63	25	a	a	DET
easat-4434	63	26	sense	sense	NOUN
easat-4434	63	27	of	of	ADP
easat-4434	63	28	security	security	NOUN
easat-4434	63	29	for	for	ADP
easat-4434	63	30	its	its	PRON
easat-4434	63	31	consumers	consumer	NOUN
easat-4434	63	32	.	.	PUNCT
easat-4434	64	1	assurance	assurance	NOUN
easat-4434	64	2	can	can	AUX
easat-4434	64	3	also	also	ADV
easat-4434	64	4	mean	mean	VERB
easat-4434	64	5	that	that	SCONJ
easat-4434	64	6	employees	employee	NOUN
easat-4434	64	7	can	can	AUX
easat-4434	64	8	always	always	ADV
easat-4434	64	9	behave	behave	VERB
easat-4434	64	10	politely	politely	ADV
easat-4434	64	11	and	and	CCONJ
easat-4434	64	12	master	master	VERB
easat-4434	64	13	the	the	DET
easat-4434	64	14	skills	skill	NOUN
easat-4434	64	15	and	and	CCONJ
easat-4434	64	16	knowledge	knowledge	NOUN
easat-4434	64	17	needed	need	VERB
easat-4434	64	18	to	to	PART
easat-4434	64	19	handle	handle	VERB
easat-4434	64	20	every	every	DET
easat-4434	64	21	consumer	consumer	NOUN
easat-4434	64	22	question	question	NOUN
easat-4434	64	23	and	and	CCONJ
easat-4434	64	24	problem	problem	NOUN
easat-4434	64	25	.	.	PUNCT
easat-4434	65	1	(	(	PUNCT
easat-4434	65	2	d	d	X
easat-4434	65	3	)	)	PUNCT
easat-4434	65	4	empathy	empathy	NOUN
easat-4434	65	5	,	,	PUNCT
easat-4434	65	6	the	the	DET
easat-4434	65	7	company	company	NOUN
easat-4434	65	8	can	can	AUX
easat-4434	65	9	87	87	NUM
easat-4434	65	10	edelweiss	edelweiss	PROPN
easat-4434	65	11	applied	apply	VERB
easat-4434	65	12	science	science	NOUN
easat-4434	65	13	and	and	CCONJ
easat-4434	65	14	technology	technology	NOUN
easat-4434	65	15	issn	issn	PROPN
easat-4434	65	16	:	:	PUNCT
easat-4434	65	17	2576	2576	NUM
easat-4434	65	18	-	-	SYM
easat-4434	65	19	8484	8484	NUM
easat-4434	65	20	vol	vol	NOUN
easat-4434	65	21	.	.	PROPN
easat-4434	66	1	9	9	NUM
easat-4434	66	2	,	,	PUNCT
easat-4434	66	3	no	no	INTJ
easat-4434	66	4	.	.	NOUN
easat-4434	66	5	2	2	NUM
easat-4434	66	6	:	:	SYM
easat-4434	66	7	84	84	NUM
easat-4434	66	8	-	-	SYM
easat-4434	66	9	97	97	NUM
easat-4434	66	10	,	,	PUNCT
easat-4434	66	11	2025	2025	NUM
easat-4434	66	12	doi	doi	NOUN
easat-4434	66	13	:	:	PUNCT
easat-4434	66	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	66	15	©	©	PROPN
easat-4434	66	16	2025	2025	NUM
easat-4434	66	17	by	by	ADP
easat-4434	66	18	the	the	DET
easat-4434	66	19	authors	author	NOUN
easat-4434	66	20	;	;	PUNCT
easat-4434	66	21	licensee	licensee	PROPN
easat-4434	66	22	learning	learn	VERB
easat-4434	66	23	gate	gate	NOUN
easat-4434	66	24	understand	understand	VERB
easat-4434	66	25	the	the	DET
easat-4434	66	26	problems	problem	NOUN
easat-4434	66	27	or	or	CCONJ
easat-4434	66	28	concerns	concern	NOUN
easat-4434	66	29	of	of	ADP
easat-4434	66	30	consumers	consumer	NOUN
easat-4434	66	31	and	and	CCONJ
easat-4434	66	32	act	act	VERB
easat-4434	66	33	decisively	decisively	ADV
easat-4434	66	34	to	to	PART
easat-4434	66	35	meet	meet	VERB
easat-4434	66	36	their	their	PRON
easat-4434	66	37	needs	need	NOUN
easat-4434	66	38	.	.	PUNCT
easat-4434	67	1	the	the	DET
easat-4434	67	2	company	company	NOUN
easat-4434	67	3	also	also	ADV
easat-4434	67	4	provides	provide	VERB
easat-4434	67	5	special	special	ADJ
easat-4434	67	6	or	or	CCONJ
easat-4434	67	7	personal	personal	ADJ
easat-4434	67	8	attention	attention	NOUN
easat-4434	67	9	to	to	ADP
easat-4434	67	10	consumers	consumer	NOUN
easat-4434	67	11	and	and	CCONJ
easat-4434	67	12	has	have	VERB
easat-4434	67	13	convenient	convenient	ADJ
easat-4434	67	14	operating	operating	NOUN
easat-4434	67	15	hours	hour	NOUN
easat-4434	67	16	.	.	PUNCT
easat-4434	68	1	(	(	PUNCT
easat-4434	68	2	e	e	NOUN
easat-4434	68	3	)	)	PUNCT
easat-4434	68	4	physical	physical	ADJ
easat-4434	68	5	evidence	evidence	NOUN
easat-4434	68	6	(	(	PUNCT
easat-4434	68	7	tangibles	tangible	NOUN
easat-4434	68	8	)	)	PUNCT
easat-4434	68	9	,	,	PUNCT
easat-4434	68	10	related	relate	VERB
easat-4434	68	11	to	to	ADP
easat-4434	68	12	a	a	DET
easat-4434	68	13	company	company	NOUN
easat-4434	68	14	's	's	PART
easat-4434	68	15	appeal	appeal	NOUN
easat-4434	68	16	regarding	regard	VERB
easat-4434	68	17	physical	physical	ADJ
easat-4434	68	18	facilities	facility	NOUN
easat-4434	68	19	,	,	PUNCT
easat-4434	68	20	equipment	equipment	NOUN
easat-4434	68	21	,	,	PUNCT
easat-4434	68	22	materials	material	NOUN
easat-4434	68	23	used	use	VERB
easat-4434	68	24	,	,	PUNCT
easat-4434	68	25	and	and	CCONJ
easat-4434	68	26	the	the	DET
easat-4434	68	27	appearance	appearance	NOUN
easat-4434	68	28	of	of	ADP
easat-4434	68	29	employees	employee	NOUN
easat-4434	68	30	.	.	PUNCT
easat-4434	69	1	these	these	DET
easat-4434	69	2	dimensions	dimension	NOUN
easat-4434	69	3	contribute	contribute	VERB
easat-4434	69	4	to	to	ADP
easat-4434	69	5	shaping	shape	VERB
easat-4434	69	6	consumer	consumer	NOUN
easat-4434	69	7	perceptions	perception	NOUN
easat-4434	69	8	of	of	ADP
easat-4434	69	9	the	the	DET
easat-4434	69	10	quality	quality	NOUN
easat-4434	69	11	of	of	ADP
easat-4434	69	12	the	the	DET
easat-4434	69	13	services	service	NOUN
easat-4434	69	14	received	receive	VERB
easat-4434	69	15	.	.	PUNCT
easat-4434	70	1	2.3	2.3	NUM
easat-4434	70	2	.	.	PUNCT
easat-4434	70	3	consumer	consumer	NOUN
easat-4434	70	4	satisfaction	satisfaction	NOUN
easat-4434	70	5	according	accord	VERB
easat-4434	70	6	to	to	ADP
easat-4434	70	7	christono	christono	NOUN
easat-4434	70	8	and	and	CCONJ
easat-4434	70	9	chairiah	chairiah	VERB
easat-4434	70	10	[	[	X
easat-4434	70	11	4	4	NUM
easat-4434	70	12	]	]	PUNCT
easat-4434	70	13	customer	customer	NOUN
easat-4434	70	14	satisfaction	satisfaction	NOUN
easat-4434	70	15	is	be	AUX
easat-4434	70	16	a	a	DET
easat-4434	70	17	feeling	feeling	NOUN
easat-4434	70	18	of	of	ADP
easat-4434	70	19	pleasure	pleasure	NOUN
easat-4434	70	20	or	or	CCONJ
easat-4434	70	21	disappointment	disappointment	NOUN
easat-4434	70	22	that	that	PRON
easat-4434	70	23	arises	arise	VERB
easat-4434	70	24	after	after	ADP
easat-4434	70	25	comparing	compare	VERB
easat-4434	70	26	one	one	NUM
easat-4434	70	27	's	's	PART
easat-4434	70	28	perception	perception	NOUN
easat-4434	70	29	or	or	CCONJ
easat-4434	70	30	impression	impression	NOUN
easat-4434	70	31	of	of	ADP
easat-4434	70	32	the	the	DET
easat-4434	70	33	performance	performance	NOUN
easat-4434	70	34	(	(	PUNCT
easat-4434	70	35	result	result	NOUN
easat-4434	70	36	)	)	PUNCT
easat-4434	70	37	of	of	ADP
easat-4434	70	38	a	a	DET
easat-4434	70	39	product	product	NOUN
easat-4434	70	40	produced	produce	VERB
easat-4434	70	41	by	by	ADP
easat-4434	70	42	the	the	DET
easat-4434	70	43	company	company	NOUN
easat-4434	70	44	.	.	PUNCT
easat-4434	71	1	there	there	PRON
easat-4434	71	2	are	be	VERB
easat-4434	71	3	many	many	ADJ
easat-4434	71	4	factors	factor	NOUN
easat-4434	71	5	that	that	PRON
easat-4434	71	6	influence	influence	VERB
easat-4434	71	7	consumer	consumer	NOUN
easat-4434	71	8	satisfaction	satisfaction	NOUN
easat-4434	71	9	,	,	PUNCT
easat-4434	71	10	such	such	ADJ
easat-4434	71	11	as	as	ADP
easat-4434	71	12	service	service	NOUN
easat-4434	71	13	quality	quality	NOUN
easat-4434	71	14	and	and	CCONJ
easat-4434	71	15	price	price	NOUN
easat-4434	71	16	.	.	PUNCT
easat-4434	72	1	based	base	VERB
easat-4434	72	2	on	on	ADP
easat-4434	72	3	the	the	DET
easat-4434	72	4	definition	definition	NOUN
easat-4434	72	5	outlined	outline	VERB
easat-4434	72	6	above	above	ADV
easat-4434	72	7	,	,	PUNCT
easat-4434	72	8	customer	customer	NOUN
easat-4434	72	9	satisfaction	satisfaction	NOUN
easat-4434	72	10	is	be	AUX
easat-4434	72	11	the	the	DET
easat-4434	72	12	positive	positive	ADJ
easat-4434	72	13	or	or	CCONJ
easat-4434	72	14	negative	negative	ADJ
easat-4434	72	15	assessment	assessment	NOUN
easat-4434	72	16	generated	generate	VERB
easat-4434	72	17	after	after	SCONJ
easat-4434	72	18	someone	someone	PRON
easat-4434	72	19	compares	compare	VERB
easat-4434	72	20	the	the	DET
easat-4434	72	21	performance	performance	NOUN
easat-4434	72	22	or	or	CCONJ
easat-4434	72	23	outcome	outcome	NOUN
easat-4434	72	24	of	of	ADP
easat-4434	72	25	a	a	DET
easat-4434	72	26	product	product	NOUN
easat-4434	72	27	with	with	ADP
easat-4434	72	28	their	their	PRON
easat-4434	72	29	expectations	expectation	NOUN
easat-4434	72	30	.	.	PUNCT
easat-4434	73	1	this	this	PRON
easat-4434	73	2	also	also	ADV
easat-4434	73	3	includes	include	VERB
easat-4434	73	4	how	how	SCONJ
easat-4434	73	5	well	well	ADV
easat-4434	73	6	the	the	DET
easat-4434	73	7	product	product	NOUN
easat-4434	73	8	meets	meet	VERB
easat-4434	73	9	consumer	consumer	NOUN
easat-4434	73	10	expectations	expectation	NOUN
easat-4434	73	11	.	.	PUNCT
easat-4434	74	1	basically	basically	ADV
easat-4434	74	2	,	,	PUNCT
easat-4434	74	3	customer	customer	NOUN
easat-4434	74	4	satisfaction	satisfaction	NOUN
easat-4434	74	5	is	be	AUX
easat-4434	74	6	a	a	DET
easat-4434	74	7	subjective	subjective	ADJ
easat-4434	74	8	assessment	assessment	NOUN
easat-4434	74	9	based	base	VERB
easat-4434	74	10	on	on	ADP
easat-4434	74	11	the	the	DET
easat-4434	74	12	comparison	comparison	NOUN
easat-4434	74	13	between	between	ADP
easat-4434	74	14	what	what	PRON
easat-4434	74	15	consumers	consumer	NOUN
easat-4434	74	16	expect	expect	VERB
easat-4434	74	17	and	and	CCONJ
easat-4434	74	18	what	what	PRON
easat-4434	74	19	they	they	PRON
easat-4434	74	20	receive	receive	VERB
easat-4434	74	21	from	from	ADP
easat-4434	74	22	the	the	DET
easat-4434	74	23	products	product	NOUN
easat-4434	74	24	or	or	CCONJ
easat-4434	74	25	services	service	NOUN
easat-4434	74	26	they	they	PRON
easat-4434	74	27	use	use	VERB
easat-4434	74	28	.	.	PUNCT
easat-4434	75	1	according	accord	VERB
easat-4434	75	2	to	to	ADP
easat-4434	75	3	fadhli	fadhli	NOUN
easat-4434	75	4	and	and	CCONJ
easat-4434	75	5	pratiwi	pratiwi	VERB
easat-4434	75	6	[	[	X
easat-4434	75	7	6	6	X
easat-4434	75	8	]	]	PUNCT
easat-4434	75	9	the	the	DET
easat-4434	75	10	following	follow	VERB
easat-4434	75	11	are	be	AUX
easat-4434	75	12	some	some	DET
easat-4434	75	13	indicators	indicator	NOUN
easat-4434	75	14	of	of	ADP
easat-4434	75	15	consumer	consumer	NOUN
easat-4434	75	16	satisfaction	satisfaction	NOUN
easat-4434	75	17	,	,	PUNCT
easat-4434	75	18	among	among	ADP
easat-4434	75	19	others	other	NOUN
easat-4434	75	20	:	:	PUNCT
easat-4434	75	21	(	(	PUNCT
easat-4434	75	22	a	a	X
easat-4434	75	23	)	)	PUNCT
easat-4434	75	24	the	the	DET
easat-4434	75	25	quality	quality	NOUN
easat-4434	75	26	of	of	ADP
easat-4434	75	27	the	the	DET
easat-4434	75	28	produced	produce	VERB
easat-4434	75	29	products	product	NOUN
easat-4434	75	30	.	.	PUNCT
easat-4434	76	1	(	(	PUNCT
easat-4434	76	2	b	b	X
easat-4434	76	3	)	)	PUNCT
easat-4434	76	4	the	the	DET
easat-4434	76	5	quality	quality	NOUN
easat-4434	76	6	of	of	ADP
easat-4434	76	7	service	service	NOUN
easat-4434	76	8	provided	provide	VERB
easat-4434	76	9	.	.	PUNCT
easat-4434	77	1	(	(	PUNCT
easat-4434	77	2	c	c	X
easat-4434	77	3	)	)	PUNCT
easat-4434	77	4	product	product	NOUN
easat-4434	77	5	price	price	NOUN
easat-4434	77	6	.	.	PUNCT
easat-4434	78	1	(	(	PUNCT
easat-4434	78	2	d	d	X
easat-4434	78	3	)	)	PUNCT
easat-4434	78	4	offering	offer	VERB
easat-4434	78	5	the	the	DET
easat-4434	78	6	best	good	ADJ
easat-4434	78	7	quality	quality	NOUN
easat-4434	78	8	and	and	CCONJ
easat-4434	78	9	prices	price	NOUN
easat-4434	78	10	that	that	PRON
easat-4434	78	11	meet	meet	VERB
easat-4434	78	12	consumer	consumer	NOUN
easat-4434	78	13	expectations	expectation	NOUN
easat-4434	78	14	.	.	PUNCT
easat-4434	79	1	(	(	PUNCT
easat-4434	79	2	e	e	NOUN
easat-4434	79	3	)	)	PUNCT
easat-4434	79	4	ease	ease	NOUN
easat-4434	79	5	of	of	ADP
easat-4434	79	6	accessing	access	VERB
easat-4434	79	7	products	product	NOUN
easat-4434	79	8	.	.	PUNCT
easat-4434	80	1	(	(	PUNCT
easat-4434	80	2	f	f	X
easat-4434	80	3	)	)	PUNCT
easat-4434	80	4	how	how	SCONJ
easat-4434	80	5	to	to	PART
easat-4434	80	6	advertise	advertise	VERB
easat-4434	80	7	the	the	DET
easat-4434	80	8	product	product	NOUN
easat-4434	80	9	.	.	PUNCT
easat-4434	81	1	the	the	DET
easat-4434	81	2	products	product	NOUN
easat-4434	81	3	produced	produce	VERB
easat-4434	81	4	must	must	AUX
easat-4434	81	5	also	also	ADV
easat-4434	81	6	match	match	VERB
easat-4434	81	7	the	the	DET
easat-4434	81	8	reality	reality	NOUN
easat-4434	81	9	conditions	condition	NOUN
easat-4434	81	10	so	so	SCONJ
easat-4434	81	11	that	that	SCONJ
easat-4434	81	12	potential	potential	ADJ
easat-4434	81	13	consumers	consumer	NOUN
easat-4434	81	14	do	do	AUX
easat-4434	81	15	not	not	PART
easat-4434	81	16	feel	feel	VERB
easat-4434	81	17	disappointed	disappointed	ADJ
easat-4434	81	18	because	because	SCONJ
easat-4434	81	19	the	the	DET
easat-4434	81	20	products	product	NOUN
easat-4434	81	21	do	do	AUX
easat-4434	81	22	not	not	PART
easat-4434	81	23	align	align	VERB
easat-4434	81	24	with	with	ADP
easat-4434	81	25	what	what	PRON
easat-4434	81	26	the	the	DET
easat-4434	81	27	company	company	NOUN
easat-4434	81	28	offers	offer	VERB
easat-4434	81	29	.	.	PUNCT
easat-4434	82	1	the	the	DET
easat-4434	82	2	language	language	NOUN
easat-4434	82	3	used	use	VERB
easat-4434	82	4	must	must	AUX
easat-4434	82	5	be	be	AUX
easat-4434	82	6	simple	simple	ADJ
easat-4434	82	7	and	and	CCONJ
easat-4434	82	8	honest	honest	ADJ
easat-4434	82	9	so	so	SCONJ
easat-4434	82	10	that	that	SCONJ
easat-4434	82	11	it	it	PRON
easat-4434	82	12	can	can	AUX
easat-4434	82	13	be	be	AUX
easat-4434	82	14	understood	understand	VERB
easat-4434	82	15	by	by	ADP
easat-4434	82	16	potential	potential	ADJ
easat-4434	82	17	consumers	consumer	NOUN
easat-4434	82	18	.	.	PUNCT
easat-4434	83	1	in	in	ADP
easat-4434	83	2	this	this	DET
easat-4434	83	3	context	context	NOUN
easat-4434	83	4	,	,	PUNCT
easat-4434	83	5	effective	effective	ADJ
easat-4434	83	6	customer	customer	NOUN
easat-4434	83	7	relationship	relationship	NOUN
easat-4434	83	8	management	management	NOUN
easat-4434	83	9	(	(	PUNCT
easat-4434	83	10	crm	crm	PROPN
easat-4434	83	11	)	)	PUNCT
easat-4434	83	12	plays	play	VERB
easat-4434	83	13	a	a	DET
easat-4434	83	14	crucial	crucial	ADJ
easat-4434	83	15	role	role	NOUN
easat-4434	83	16	in	in	ADP
easat-4434	83	17	enhancing	enhance	VERB
easat-4434	83	18	customer	customer	NOUN
easat-4434	83	19	satisfaction	satisfaction	NOUN
easat-4434	83	20	,	,	PUNCT
easat-4434	83	21	as	as	SCONJ
easat-4434	83	22	it	it	PRON
easat-4434	83	23	enables	enable	VERB
easat-4434	83	24	companies	company	NOUN
easat-4434	83	25	to	to	PART
easat-4434	83	26	understand	understand	VERB
easat-4434	83	27	and	and	CCONJ
easat-4434	83	28	respond	respond	VERB
easat-4434	83	29	to	to	ADP
easat-4434	83	30	customer	customer	NOUN
easat-4434	83	31	needs	need	NOUN
easat-4434	83	32	and	and	CCONJ
easat-4434	83	33	expectations	expectation	NOUN
easat-4434	83	34	more	more	ADV
easat-4434	83	35	effectively	effectively	ADV
easat-4434	83	36	.	.	PUNCT
easat-4434	84	1	according	accord	VERB
easat-4434	84	2	to	to	ADP
easat-4434	84	3	wulandari	wulandari	ADJ
easat-4434	84	4	and	and	CCONJ
easat-4434	84	5	marcelino	marcelino	X
easat-4434	84	6	[	[	X
easat-4434	84	7	7	7	NUM
easat-4434	84	8	]	]	X
easat-4434	84	9	crm	crm	NOUN
easat-4434	84	10	involves	involve	VERB
easat-4434	84	11	the	the	DET
easat-4434	84	12	use	use	NOUN
easat-4434	84	13	of	of	ADP
easat-4434	84	14	technology	technology	NOUN
easat-4434	84	15	and	and	CCONJ
easat-4434	84	16	strategies	strategy	NOUN
easat-4434	84	17	to	to	PART
easat-4434	84	18	manage	manage	VERB
easat-4434	84	19	interactions	interaction	NOUN
easat-4434	84	20	with	with	ADP
easat-4434	84	21	customers	customer	NOUN
easat-4434	84	22	,	,	PUNCT
easat-4434	84	23	allowing	allow	VERB
easat-4434	84	24	businesses	business	NOUN
easat-4434	84	25	to	to	PART
easat-4434	84	26	tailor	tailor	VERB
easat-4434	84	27	their	their	PRON
easat-4434	84	28	services	service	NOUN
easat-4434	84	29	and	and	CCONJ
easat-4434	84	30	communications	communication	NOUN
easat-4434	84	31	to	to	PART
easat-4434	84	32	meet	meet	VERB
easat-4434	84	33	individual	individual	ADJ
easat-4434	84	34	customer	customer	NOUN
easat-4434	84	35	preferences	preference	NOUN
easat-4434	84	36	.	.	PUNCT
easat-4434	85	1	by	by	ADP
easat-4434	85	2	leveraging	leverage	VERB
easat-4434	85	3	crm	crm	NOUN
easat-4434	85	4	systems	system	NOUN
easat-4434	85	5	,	,	PUNCT
easat-4434	85	6	companies	company	NOUN
easat-4434	85	7	can	can	AUX
easat-4434	85	8	gather	gather	VERB
easat-4434	85	9	valuable	valuable	ADJ
easat-4434	85	10	insights	insight	NOUN
easat-4434	85	11	into	into	ADP
easat-4434	85	12	customer	customer	NOUN
easat-4434	85	13	behavior	behavior	NOUN
easat-4434	85	14	,	,	PUNCT
easat-4434	85	15	which	which	PRON
easat-4434	85	16	can	can	AUX
easat-4434	85	17	inform	inform	VERB
easat-4434	85	18	improvements	improvement	NOUN
easat-4434	85	19	in	in	ADP
easat-4434	85	20	service	service	NOUN
easat-4434	85	21	quality	quality	NOUN
easat-4434	85	22	and	and	CCONJ
easat-4434	85	23	product	product	NOUN
easat-4434	85	24	offerings	offering	NOUN
easat-4434	85	25	,	,	PUNCT
easat-4434	85	26	ultimately	ultimately	ADV
easat-4434	85	27	leading	lead	VERB
easat-4434	85	28	to	to	ADP
easat-4434	85	29	higher	high	ADJ
easat-4434	85	30	levels	level	NOUN
easat-4434	85	31	of	of	ADP
easat-4434	85	32	customer	customer	NOUN
easat-4434	85	33	satisfaction	satisfaction	NOUN
easat-4434	85	34	.	.	PUNCT
easat-4434	86	1	2.4	2.4	NUM
easat-4434	86	2	.	.	PUNCT
easat-4434	87	1	previous	previous	ADJ
easat-4434	87	2	researcher	researcher	NOUN
easat-4434	87	3	djorgi	djorgi	PROPN
easat-4434	87	4	and	and	CCONJ
easat-4434	87	5	wulandari	wulandari	ADJ
easat-4434	87	6	[	[	X
easat-4434	87	7	8	8	X
easat-4434	87	8	]	]	PUNCT
easat-4434	87	9	with	with	ADP
easat-4434	87	10	a	a	DET
easat-4434	87	11	research	research	NOUN
easat-4434	87	12	study	study	NOUN
easat-4434	87	13	entitled	entitle	VERB
easat-4434	87	14	"	"	PUNCT
easat-4434	87	15	customer	customer	NOUN
easat-4434	87	16	satisfaction	satisfaction	NOUN
easat-4434	87	17	analysis	analysis	NOUN
easat-4434	87	18	in	in	ADP
easat-4434	87	19	the	the	DET
easat-4434	87	20	indihome	indihome	ADJ
easat-4434	87	21	registration	registration	NOUN
easat-4434	87	22	process	process	NOUN
easat-4434	87	23	using	use	VERB
easat-4434	87	24	the	the	DET
easat-4434	87	25	importance	importance	NOUN
easat-4434	87	26	performance	performance	NOUN
easat-4434	87	27	analysis	analysis	NOUN
easat-4434	87	28	(	(	PUNCT
easat-4434	87	29	ipa	ipa	PROPN
easat-4434	87	30	)	)	PUNCT
easat-4434	87	31	method	method	NOUN
easat-4434	87	32	(	(	PUNCT
easat-4434	87	33	case	case	NOUN
easat-4434	87	34	study	study	NOUN
easat-4434	87	35	on	on	ADP
easat-4434	87	36	the	the	DET
easat-4434	87	37	telkom	telkom	NOUN
easat-4434	87	38	regional	regional	ADJ
easat-4434	87	39	4	4	NUM
easat-4434	87	40	indihome	indihome	ADJ
easat-4434	87	41	digital	digital	ADJ
easat-4434	87	42	channel	channel	NOUN
easat-4434	87	43	team	team	NOUN
easat-4434	87	44	central	central	PROPN
easat-4434	87	45	java	java	PROPN
easat-4434	87	46	diy	diy	PROPN
easat-4434	87	47	2022	2022	NUM
easat-4434	87	48	)	)	PUNCT
easat-4434	87	49	"	"	PUNCT
easat-4434	87	50	.	.	PUNCT
easat-4434	88	1	the	the	DET
easat-4434	88	2	purpose	purpose	NOUN
easat-4434	88	3	of	of	ADP
easat-4434	88	4	this	this	DET
easat-4434	88	5	study	study	NOUN
easat-4434	88	6	is	be	AUX
easat-4434	88	7	to	to	PART
easat-4434	88	8	find	find	VERB
easat-4434	88	9	out	out	ADP
easat-4434	88	10	the	the	DET
easat-4434	88	11	customer	customer	NOUN
easat-4434	88	12	quality	quality	NOUN
easat-4434	88	13	expectations	expectation	NOUN
easat-4434	88	14	of	of	ADP
easat-4434	88	15	the	the	DET
easat-4434	88	16	indihome	indihome	ADJ
easat-4434	88	17	digital	digital	ADJ
easat-4434	88	18	channel	channel	NOUN
easat-4434	88	19	telkom	telkom	NOUN
easat-4434	88	20	regional	regional	ADJ
easat-4434	88	21	4	4	NUM
easat-4434	88	22	,	,	PUNCT
easat-4434	88	23	to	to	PART
easat-4434	88	24	know	know	VERB
easat-4434	88	25	the	the	DET
easat-4434	88	26	quality	quality	NOUN
easat-4434	88	27	of	of	ADP
easat-4434	88	28	services	service	NOUN
easat-4434	88	29	provided	provide	VERB
easat-4434	88	30	by	by	ADP
easat-4434	88	31	the	the	DET
easat-4434	88	32	indihome	indihome	ADJ
easat-4434	88	33	digital	digital	ADJ
easat-4434	88	34	channel	channel	NOUN
easat-4434	88	35	telkom	telkom	NOUN
easat-4434	88	36	regional	regional	ADJ
easat-4434	88	37	4	4	NUM
easat-4434	88	38	,	,	PUNCT
easat-4434	88	39	to	to	PART
easat-4434	88	40	know	know	VERB
easat-4434	88	41	the	the	DET
easat-4434	88	42	attributes	attribute	NOUN
easat-4434	88	43	that	that	PRON
easat-4434	88	44	must	must	AUX
easat-4434	88	45	be	be	AUX
easat-4434	88	46	improved	improve	VERB
easat-4434	88	47	by	by	ADP
easat-4434	88	48	the	the	DET
easat-4434	88	49	indihome	indihome	ADJ
easat-4434	88	50	digital	digital	ADJ
easat-4434	88	51	channel	channel	PROPN
easat-4434	88	52	telkom	telkom	NOUN
easat-4434	88	53	regional	regional	ADJ
easat-4434	88	54	4	4	NUM
easat-4434	88	55	to	to	PART
easat-4434	88	56	improve	improve	VERB
easat-4434	88	57	the	the	DET
easat-4434	88	58	quality	quality	NOUN
easat-4434	88	59	of	of	ADP
easat-4434	88	60	service	service	NOUN
easat-4434	88	61	.	.	PUNCT
easat-4434	89	1	based	base	VERB
easat-4434	89	2	on	on	ADP
easat-4434	89	3	the	the	DET
easat-4434	89	4	results	result	NOUN
easat-4434	89	5	of	of	ADP
easat-4434	89	6	descriptive	descriptive	ADJ
easat-4434	89	7	analysis	analysis	NOUN
easat-4434	89	8	,	,	PUNCT
easat-4434	89	9	the	the	DET
easat-4434	89	10	average	average	ADJ
easat-4434	89	11	expectation	expectation	NOUN
easat-4434	89	12	of	of	ADP
easat-4434	89	13	the	the	DET
easat-4434	89	14	dimensions	dimension	NOUN
easat-4434	89	15	in	in	ADP
easat-4434	89	16	the	the	DET
easat-4434	89	17	review	review	NOUN
easat-4434	89	18	of	of	ADP
easat-4434	89	19	digital	digital	ADJ
easat-4434	89	20	channel	channel	NOUN
easat-4434	89	21	services	service	NOUN
easat-4434	89	22	based	base	VERB
easat-4434	89	23	on	on	ADP
easat-4434	89	24	e	e	NOUN
easat-4434	89	25	-	-	NOUN
easat-4434	89	26	service	service	ADJ
easat-4434	89	27	quality	quality	NOUN
easat-4434	89	28	at	at	ADP
easat-4434	89	29	indihome	indihome	PROPN
easat-4434	89	30	telkom	telkom	PROPN
easat-4434	89	31	regional	regional	ADJ
easat-4434	89	32	4	4	NUM
easat-4434	89	33	central	central	ADJ
easat-4434	89	34	java	java	NOUN
easat-4434	89	35	–	–	PUNCT
easat-4434	89	36	diy	diy	NOUN
easat-4434	89	37	is	be	AUX
easat-4434	89	38	84.32	84.32	NUM
easat-4434	89	39	%	%	NOUN
easat-4434	89	40	.	.	PUNCT
easat-4434	90	1	so	so	ADV
easat-4434	90	2	it	it	PRON
easat-4434	90	3	is	be	AUX
easat-4434	90	4	in	in	ADP
easat-4434	90	5	the	the	DET
easat-4434	90	6	fourth	fourth	ADJ
easat-4434	90	7	position	position	NOUN
easat-4434	90	8	between	between	ADP
easat-4434	90	9	81.25	81.25	NUM
easat-4434	90	10	%	%	NOUN
easat-4434	90	11	100	100	NUM
easat-4434	90	12	%	%	NOUN
easat-4434	90	13	,	,	PUNCT
easat-4434	90	14	which	which	PRON
easat-4434	90	15	means	mean	VERB
easat-4434	90	16	it	it	PRON
easat-4434	90	17	is	be	AUX
easat-4434	90	18	very	very	ADV
easat-4434	90	19	important	important	ADJ
easat-4434	90	20	.	.	PUNCT
easat-4434	91	1	the	the	DET
easat-4434	91	2	results	result	NOUN
easat-4434	91	3	of	of	ADP
easat-4434	91	4	the	the	DET
easat-4434	91	5	descriptive	descriptive	ADJ
easat-4434	91	6	analysis	analysis	NOUN
easat-4434	91	7	of	of	ADP
easat-4434	91	8	the	the	DET
easat-4434	91	9	measurement	measurement	NOUN
easat-4434	91	10	data	datum	NOUN
easat-4434	91	11	show	show	VERB
easat-4434	91	12	that	that	SCONJ
easat-4434	91	13	the	the	DET
easat-4434	91	14	average	average	ADJ
easat-4434	91	15	value	value	NOUN
easat-4434	91	16	of	of	ADP
easat-4434	91	17	the	the	DET
easat-4434	91	18	reality	reality	NOUN
easat-4434	91	19	of	of	ADP
easat-4434	91	20	the	the	DET
easat-4434	91	21	seven	seven	NUM
easat-4434	91	22	dimensions	dimension	NOUN
easat-4434	91	23	in	in	ADP
easat-4434	91	24	the	the	DET
easat-4434	91	25	review	review	NOUN
easat-4434	91	26	of	of	ADP
easat-4434	91	27	digital	digital	ADJ
easat-4434	91	28	channel	channel	NOUN
easat-4434	91	29	services	service	NOUN
easat-4434	91	30	based	base	VERB
easat-4434	91	31	on	on	ADP
easat-4434	91	32	e	e	NOUN
easat-4434	91	33	-	-	NOUN
easat-4434	91	34	service	service	ADJ
easat-4434	91	35	quality	quality	NOUN
easat-4434	91	36	at	at	ADP
easat-4434	91	37	indihome	indihome	PROPN
easat-4434	91	38	telkom	telkom	PROPN
easat-4434	91	39	regional	regional	ADJ
easat-4434	91	40	4	4	NUM
easat-4434	91	41	central	central	ADJ
easat-4434	91	42	java	java	NOUN
easat-4434	91	43	-	-	NOUN
easat-4434	91	44	diy	diy	NOUN
easat-4434	91	45	is	be	AUX
easat-4434	91	46	83.12	83.12	NUM
easat-4434	91	47	%	%	NOUN
easat-4434	91	48	.	.	PUNCT
easat-4434	92	1	so	so	ADV
easat-4434	92	2	it	it	PRON
easat-4434	92	3	is	be	AUX
easat-4434	92	4	in	in	ADP
easat-4434	92	5	the	the	DET
easat-4434	92	6	fourth	fourth	ADJ
easat-4434	92	7	position	position	NOUN
easat-4434	92	8	between	between	ADP
easat-4434	92	9	81.25	81.25	NUM
easat-4434	92	10	%	%	NOUN
easat-4434	92	11	100	100	NUM
easat-4434	92	12	%	%	NOUN
easat-4434	92	13	which	which	PRON
easat-4434	92	14	means	mean	VERB
easat-4434	92	15	it	it	PRON
easat-4434	92	16	is	be	AUX
easat-4434	92	17	very	very	ADV
easat-4434	92	18	important	important	ADJ
easat-4434	92	19	.	.	PUNCT
easat-4434	93	1	zahra	zahra	NOUN
easat-4434	93	2	and	and	CCONJ
easat-4434	93	3	hanifa	hanifa	PROPN
easat-4434	94	1	[	[	X
easat-4434	94	2	9	9	NUM
easat-4434	94	3	]	]	PUNCT
easat-4434	94	4	with	with	ADP
easat-4434	94	5	a	a	DET
easat-4434	94	6	research	research	NOUN
easat-4434	94	7	research	research	NOUN
easat-4434	94	8	entitled	entitle	VERB
easat-4434	94	9	"	"	PUNCT
easat-4434	94	10	service	service	NOUN
easat-4434	94	11	quality	quality	NOUN
easat-4434	94	12	analysis	analysis	NOUN
easat-4434	94	13	using	use	VERB
easat-4434	94	14	the	the	DET
easat-4434	94	15	importance	importance	NOUN
easat-4434	94	16	performance	performance	NOUN
easat-4434	94	17	analysis	analysis	NOUN
easat-4434	94	18	(	(	PUNCT
easat-4434	94	19	ipa	ipa	PROPN
easat-4434	94	20	)	)	PUNCT
easat-4434	94	21	method	method	NOUN
easat-4434	94	22	:	:	PUNCT
easat-4434	94	23	study	study	NOUN
easat-4434	94	24	on	on	ADP
easat-4434	94	25	visitors	visitor	NOUN
easat-4434	94	26	to	to	PART
easat-4434	94	27	plaza	plaza	VERB
easat-4434	94	28	telkom	telkom	PROPN
easat-4434	94	29	putri	putri	PROPN
easat-4434	94	30	hijau	hijau	PROPN
easat-4434	94	31	medan	medan	PROPN
easat-4434	94	32	in	in	ADP
easat-4434	94	33	2021	2021	NUM
easat-4434	94	34	"	"	PUNCT
easat-4434	94	35	.	.	PUNCT
easat-4434	95	1	the	the	DET
easat-4434	95	2	purpose	purpose	NOUN
easat-4434	95	3	of	of	ADP
easat-4434	95	4	this	this	DET
easat-4434	95	5	study	study	NOUN
easat-4434	95	6	is	be	AUX
easat-4434	95	7	to	to	PART
easat-4434	95	8	find	find	VERB
easat-4434	95	9	out	out	ADP
easat-4434	95	10	the	the	DET
easat-4434	95	11	expectations	expectation	NOUN
easat-4434	95	12	of	of	ADP
easat-4434	95	13	consumers	consumer	NOUN
easat-4434	95	14	for	for	ADP
easat-4434	95	15	the	the	DET
easat-4434	95	16	services	service	NOUN
easat-4434	95	17	of	of	ADP
easat-4434	95	18	plasa	plasa	PROPN
easat-4434	95	19	telkom	telkom	PROPN
easat-4434	95	20	putri	putri	PROPN
easat-4434	95	21	hijau	hijau	PROPN
easat-4434	95	22	medan	medan	PROPN
easat-4434	95	23	,	,	PUNCT
easat-4434	95	24	to	to	PART
easat-4434	95	25	find	find	VERB
easat-4434	95	26	out	out	ADP
easat-4434	95	27	the	the	DET
easat-4434	95	28	service	service	NOUN
easat-4434	95	29	performance	performance	NOUN
easat-4434	95	30	at	at	ADP
easat-4434	95	31	plasa	plasa	PROPN
easat-4434	95	32	telkom	telkom	PROPN
easat-4434	95	33	putri	putri	PROPN
easat-4434	95	34	hijau	hijau	PROPN
easat-4434	95	35	medan	medan	PROPN
easat-4434	95	36	based	base	VERB
easat-4434	95	37	on	on	ADP
easat-4434	95	38	the	the	DET
easat-4434	95	39	perception	perception	NOUN
easat-4434	95	40	of	of	ADP
easat-4434	95	41	consumers	consumer	NOUN
easat-4434	95	42	,	,	PUNCT
easat-4434	95	43	to	to	PART
easat-4434	95	44	find	find	VERB
easat-4434	95	45	out	out	ADP
easat-4434	95	46	the	the	DET
easat-4434	95	47	level	level	NOUN
easat-4434	95	48	of	of	ADP
easat-4434	95	49	consumer	consumer	NOUN
easat-4434	95	50	satisfaction	satisfaction	NOUN
easat-4434	95	51	with	with	ADP
easat-4434	95	52	the	the	DET
easat-4434	95	53	services	service	NOUN
easat-4434	95	54	provided	provide	VERB
easat-4434	95	55	by	by	ADP
easat-4434	95	56	plasa	plasa	PROPN
easat-4434	95	57	telkom	telkom	PROPN
easat-4434	95	58	putri	putri	PROPN
easat-4434	95	59	hijau	hijau	PROPN
easat-4434	95	60	medan	medan	PROPN
easat-4434	95	61	.	.	PROPN
easat-4434	96	1	based	base	VERB
easat-4434	96	2	on	on	ADP
easat-4434	96	3	descriptive	descriptive	ADJ
easat-4434	96	4	analysis	analysis	NOUN
easat-4434	96	5	,	,	PUNCT
easat-4434	96	6	the	the	DET
easat-4434	96	7	average	average	ADJ
easat-4434	96	8	score	score	NOUN
easat-4434	96	9	for	for	ADP
easat-4434	96	10	importance	importance	NOUN
easat-4434	96	11	was	be	AUX
easat-4434	96	12	87.57	87.57	NUM
easat-4434	96	13	%	%	NOUN
easat-4434	96	14	(	(	PUNCT
easat-4434	96	15	very	very	ADV
easat-4434	96	16	high	high	ADJ
easat-4434	96	17	)	)	PUNCT
easat-4434	96	18	.	.	PUNCT
easat-4434	97	1	based	base	VERB
easat-4434	97	2	on	on	ADP
easat-4434	97	3	the	the	DET
easat-4434	97	4	results	result	NOUN
easat-4434	97	5	of	of	ADP
easat-4434	97	6	the	the	DET
easat-4434	97	7	descriptive	descriptive	ADJ
easat-4434	97	8	analysis	analysis	NOUN
easat-4434	97	9	,	,	PUNCT
easat-4434	97	10	the	the	DET
easat-4434	97	11	average	average	ADJ
easat-4434	97	12	score	score	NOUN
easat-4434	97	13	88	88	NUM
easat-4434	97	14	edelweiss	edelweiss	PROPN
easat-4434	97	15	applied	apply	VERB
easat-4434	97	16	science	science	NOUN
easat-4434	97	17	and	and	CCONJ
easat-4434	97	18	technology	technology	NOUN
easat-4434	97	19	issn	issn	PROPN
easat-4434	97	20	:	:	PUNCT
easat-4434	97	21	2576	2576	NUM
easat-4434	97	22	-	-	SYM
easat-4434	97	23	8484	8484	NUM
easat-4434	97	24	vol	vol	NOUN
easat-4434	97	25	.	.	PROPN
easat-4434	98	1	9	9	NUM
easat-4434	98	2	,	,	PUNCT
easat-4434	98	3	no	no	INTJ
easat-4434	98	4	.	.	NOUN
easat-4434	98	5	2	2	NUM
easat-4434	98	6	:	:	SYM
easat-4434	98	7	84	84	NUM
easat-4434	98	8	-	-	SYM
easat-4434	98	9	97	97	NUM
easat-4434	98	10	,	,	PUNCT
easat-4434	98	11	2025	2025	NUM
easat-4434	98	12	doi	doi	NOUN
easat-4434	98	13	:	:	PUNCT
easat-4434	98	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	98	15	©	©	PROPN
easat-4434	98	16	2025	2025	NUM
easat-4434	98	17	by	by	ADP
easat-4434	98	18	the	the	DET
easat-4434	98	19	authors	author	NOUN
easat-4434	98	20	;	;	PUNCT
easat-4434	98	21	licensee	licensee	NOUN
easat-4434	98	22	learning	learning	NOUN
easat-4434	98	23	gate	gate	NOUN
easat-4434	98	24	for	for	ADP
easat-4434	98	25	performance	performance	NOUN
easat-4434	98	26	was	be	AUX
easat-4434	98	27	81.21	81.21	NUM
easat-4434	98	28	%	%	NOUN
easat-4434	98	29	(	(	PUNCT
easat-4434	98	30	high	high	ADJ
easat-4434	98	31	)	)	PUNCT
easat-4434	98	32	.	.	PUNCT
easat-4434	99	1	the	the	DET
easat-4434	99	2	score	score	NOUN
easat-4434	99	3	was	be	AUX
easat-4434	99	4	obtained	obtain	VERB
easat-4434	99	5	from	from	ADP
easat-4434	99	6	the	the	DET
easat-4434	99	7	customer	customer	NOUN
easat-4434	99	8	satisfaction	satisfaction	NOUN
easat-4434	99	9	index	index	NOUN
easat-4434	99	10	(	(	PUNCT
easat-4434	99	11	csi	csi	PROPN
easat-4434	99	12	)	)	PUNCT
easat-4434	99	13	of	of	ADP
easat-4434	99	14	81.87	81.87	NUM
easat-4434	99	15	%	%	NOUN
easat-4434	99	16	(	(	PUNCT
easat-4434	99	17	very	very	ADV
easat-4434	99	18	satisfactory	satisfactory	ADJ
easat-4434	99	19	)	)	PUNCT
easat-4434	99	20	.	.	PUNCT
easat-4434	100	1	figure	figure	NOUN
easat-4434	100	2	1	1	NUM
easat-4434	100	3	.	.	PUNCT
easat-4434	100	4	mind	mind	NOUN
easat-4434	100	5	map	map	NOUN
easat-4434	100	6	for	for	ADP
easat-4434	100	7	scientific	scientific	ADJ
easat-4434	100	8	method	method	NOUN
easat-4434	100	9	analysis	analysis	NOUN
easat-4434	100	10	of	of	ADP
easat-4434	100	11	service	service	NOUN
easat-4434	100	12	quality	quality	NOUN
easat-4434	100	13	at	at	ADP
easat-4434	100	14	pt	pt	X
easat-4434	100	15	bheta	bheta	PROPN
easat-4434	100	16	yard	yard	NOUN
easat-4434	100	17	nusantara	nusantara	NOUN
easat-4434	100	18	.	.	PUNCT
easat-4434	101	1	2.5	2.5	NUM
easat-4434	101	2	.	.	PUNCT
easat-4434	102	1	importance	importance	NOUN
easat-4434	102	2	performance	performance	NOUN
easat-4434	102	3	analysis	analysis	NOUN
easat-4434	102	4	(	(	PUNCT
easat-4434	102	5	ipa	ipa	PROPN
easat-4434	102	6	)	)	PUNCT
easat-4434	102	7	method	method	NOUN
easat-4434	102	8	method	method	NOUN
easat-4434	102	9	importance	importance	NOUN
easat-4434	102	10	performance	performance	NOUN
easat-4434	102	11	analysis	analysis	NOUN
easat-4434	102	12	(	(	PUNCT
easat-4434	102	13	ipa	ipa	PROPN
easat-4434	102	14	)	)	PUNCT
easat-4434	102	15	is	be	AUX
easat-4434	102	16	one	one	NUM
easat-4434	102	17	of	of	ADP
easat-4434	102	18	the	the	DET
easat-4434	102	19	methods	method	NOUN
easat-4434	102	20	used	use	VERB
easat-4434	102	21	to	to	PART
easat-4434	102	22	find	find	VERB
easat-4434	102	23	out	out	ADP
easat-4434	102	24	how	how	SCONJ
easat-4434	102	25	satisfied	satisfied	ADJ
easat-4434	102	26	consumers	consumer	NOUN
easat-4434	102	27	are	be	AUX
easat-4434	102	28	with	with	ADP
easat-4434	102	29	the	the	DET
easat-4434	102	30	company	company	NOUN
easat-4434	102	31	's	's	PART
easat-4434	102	32	performance	performance	NOUN
easat-4434	102	33	and	and	CCONJ
easat-4434	102	34	how	how	SCONJ
easat-4434	102	35	much	much	ADJ
easat-4434	102	36	the	the	DET
easat-4434	102	37	service	service	NOUN
easat-4434	102	38	provider	provider	NOUN
easat-4434	102	39	understands	understand	VERB
easat-4434	102	40	what	what	PRON
easat-4434	102	41	consumers	consumer	NOUN
easat-4434	102	42	want	want	VERB
easat-4434	102	43	from	from	ADP
easat-4434	102	44	the	the	DET
easat-4434	102	45	services	service	NOUN
easat-4434	102	46	they	they	PRON
easat-4434	102	47	provide	provide	VERB
easat-4434	102	48	[	[	X
easat-4434	102	49	10	10	NUM
easat-4434	102	50	]	]	PUNCT
easat-4434	102	51	.	.	PUNCT
easat-4434	103	1	the	the	DET
easat-4434	103	2	level	level	NOUN
easat-4434	103	3	of	of	ADP
easat-4434	103	4	execution	execution	NOUN
easat-4434	103	5	indicates	indicate	VERB
easat-4434	103	6	the	the	DET
easat-4434	103	7	performance	performance	NOUN
easat-4434	103	8	of	of	ADP
easat-4434	103	9	the	the	DET
easat-4434	103	10	company	company	NOUN
easat-4434	103	11	,	,	PUNCT
easat-4434	103	12	while	while	SCONJ
easat-4434	103	13	the	the	DET
easat-4434	103	14	level	level	NOUN
easat-4434	103	15	of	of	ADP
easat-4434	103	16	importance	importance	NOUN
easat-4434	103	17	indicates	indicate	VERB
easat-4434	103	18	how	how	SCONJ
easat-4434	103	19	important	important	ADJ
easat-4434	103	20	the	the	DET
easat-4434	103	21	company	company	NOUN
easat-4434	103	22	's	's	PART
easat-4434	103	23	service	service	NOUN
easat-4434	103	24	attributes	attribute	NOUN
easat-4434	103	25	are	be	AUX
easat-4434	103	26	to	to	ADP
easat-4434	103	27	consumers	consumer	NOUN
easat-4434	103	28	.	.	PUNCT
easat-4434	104	1	to	to	PART
easat-4434	104	2	determine	determine	VERB
easat-4434	104	3	which	which	DET
easat-4434	104	4	service	service	NOUN
easat-4434	104	5	attributes	attribute	NOUN
easat-4434	104	6	are	be	AUX
easat-4434	104	7	most	most	ADV
easat-4434	104	8	important	important	ADJ
easat-4434	104	9	to	to	ADP
easat-4434	104	10	the	the	DET
easat-4434	104	11	company	company	NOUN
easat-4434	104	12	,	,	PUNCT
easat-4434	104	13	the	the	DET
easat-4434	104	14	results	result	NOUN
easat-4434	104	15	of	of	ADP
easat-4434	104	16	the	the	DET
easat-4434	104	17	analysis	analysis	NOUN
easat-4434	104	18	are	be	AUX
easat-4434	104	19	incorporated	incorporate	VERB
easat-4434	104	20	into	into	ADP
easat-4434	104	21	a	a	DET
easat-4434	104	22	cartesian	cartesian	ADJ
easat-4434	104	23	diagram	diagram	NOUN
easat-4434	104	24	.	.	PUNCT
easat-4434	105	1	thus	thus	ADV
easat-4434	105	2	,	,	PUNCT
easat-4434	105	3	the	the	DET
easat-4434	105	4	characteristics	characteristic	NOUN
easat-4434	105	5	of	of	ADP
easat-4434	105	6	the	the	DET
easat-4434	105	7	company	company	NOUN
easat-4434	105	8	's	's	PART
easat-4434	105	9	services	service	NOUN
easat-4434	105	10	that	that	PRON
easat-4434	105	11	need	need	VERB
easat-4434	105	12	to	to	PART
easat-4434	105	13	be	be	AUX
easat-4434	105	14	improved	improve	VERB
easat-4434	105	15	and	and	CCONJ
easat-4434	105	16	maintained	maintain	VERB
easat-4434	105	17	will	will	AUX
easat-4434	105	18	be	be	AUX
easat-4434	105	19	indicated	indicate	VERB
easat-4434	105	20	.	.	PUNCT
easat-4434	106	1	according	accord	VERB
easat-4434	106	2	to	to	ADP
easat-4434	106	3	darwas	darwas	PROPN
easat-4434	106	4	,	,	PUNCT
easat-4434	106	5	et	et	PROPN
easat-4434	106	6	al	al	PROPN
easat-4434	106	7	.	.	PUNCT
easat-4434	107	1	[	[	X
easat-4434	107	2	11	11	NUM
easat-4434	107	3	]	]	PUNCT
easat-4434	107	4	importance	importance	NOUN
easat-4434	107	5	performance	performance	NOUN
easat-4434	107	6	analysis	analysis	NOUN
easat-4434	107	7	(	(	PUNCT
easat-4434	107	8	ipa	ipa	PROPN
easat-4434	107	9	)	)	PUNCT
easat-4434	107	10	has	have	AUX
easat-4434	107	11	become	become	VERB
easat-4434	107	12	a	a	DET
easat-4434	107	13	standard	standard	NOUN
easat-4434	107	14	that	that	PRON
easat-4434	107	15	provides	provide	VERB
easat-4434	107	16	insights	insight	NOUN
easat-4434	107	17	to	to	ADP
easat-4434	107	18	management	management	NOUN
easat-4434	107	19	to	to	PART
easat-4434	107	20	determine	determine	VERB
easat-4434	107	21	strengths	strength	NOUN
easat-4434	107	22	and	and	CCONJ
easat-4434	107	23	weaknesses	weakness	NOUN
easat-4434	107	24	.	.	PUNCT
easat-4434	108	1	the	the	DET
easat-4434	108	2	importance	importance	NOUN
easat-4434	108	3	performance	performance	NOUN
easat-4434	108	4	matrix	matrix	NOUN
easat-4434	108	5	helps	help	VERB
easat-4434	108	6	guide	guide	VERB
easat-4434	108	7	the	the	DET
easat-4434	108	8	allocation	allocation	NOUN
easat-4434	108	9	of	of	ADP
easat-4434	108	10	limited	limited	ADJ
easat-4434	108	11	organizational	organizational	ADJ
easat-4434	108	12	resources	resource	NOUN
easat-4434	108	13	to	to	ADP
easat-4434	108	14	a	a	DET
easat-4434	108	15	variety	variety	NOUN
easat-4434	108	16	of	of	ADP
easat-4434	108	17	specific	specific	ADJ
easat-4434	108	18	areas	area	NOUN
easat-4434	108	19	,	,	PUNCT
easat-4434	108	20	where	where	SCONJ
easat-4434	108	21	performance	performance	NOUN
easat-4434	108	22	improvements	improvement	NOUN
easat-4434	108	23	can	can	AUX
easat-4434	108	24	have	have	VERB
easat-4434	108	25	a	a	DET
easat-4434	108	26	big	big	ADJ
easat-4434	108	27	impact	impact	NOUN
easat-4434	108	28	.	.	PUNCT
easat-4434	109	1	in	in	ADP
easat-4434	109	2	expanding	expand	VERB
easat-4434	109	3	the	the	DET
easat-4434	109	4	findings	finding	NOUN
easat-4434	109	5	,	,	PUNCT
easat-4434	109	6	previous	previous	ADJ
easat-4434	109	7	researchers	researcher	NOUN
easat-4434	109	8	used	use	VERB
easat-4434	109	9	this	this	DET
easat-4434	109	10	method	method	NOUN
easat-4434	109	11	by	by	ADP
easat-4434	109	12	comparing	compare	VERB
easat-4434	109	13	the	the	DET
easat-4434	109	14	performance	performance	NOUN
easat-4434	109	15	and	and	CCONJ
easat-4434	109	16	importance	importance	NOUN
easat-4434	109	17	of	of	ADP
easat-4434	109	18	each	each	DET
easat-4434	109	19	variable	variable	NOUN
easat-4434	109	20	underlying	underlie	VERB
easat-4434	109	21	the	the	DET
easat-4434	109	22	research	research	NOUN
easat-4434	109	23	framework	framework	NOUN
easat-4434	109	24	.	.	PUNCT
easat-4434	110	1	according	accord	VERB
easat-4434	110	2	to	to	ADP
easat-4434	110	3	darwas	darwas	PROPN
easat-4434	110	4	,	,	PUNCT
easat-4434	110	5	et	et	PROPN
easat-4434	110	6	al	al	PROPN
easat-4434	110	7	.	.	PUNCT
easat-4434	111	1	[	[	X
easat-4434	111	2	11	11	NUM
easat-4434	111	3	]	]	PUNCT
easat-4434	111	4	using	use	VERB
easat-4434	111	5	this	this	DET
easat-4434	111	6	technique	technique	NOUN
easat-4434	111	7	,	,	PUNCT
easat-4434	111	8	decision	decision	NOUN
easat-4434	111	9	-	-	PUNCT
easat-4434	111	10	makers	maker	NOUN
easat-4434	111	11	can	can	AUX
easat-4434	111	12	identify	identify	VERB
easat-4434	111	13	potential	potential	ADJ
easat-4434	111	14	factors	factor	NOUN
easat-4434	111	15	for	for	ADP
easat-4434	111	16	future	future	ADJ
easat-4434	111	17	improvement	improvement	NOUN
easat-4434	111	18	.	.	PUNCT
easat-4434	112	1	according	accord	VERB
easat-4434	112	2	to	to	ADP
easat-4434	112	3	darwas	darwas	PROPN
easat-4434	112	4	,	,	PUNCT
easat-4434	112	5	et	et	PROPN
easat-4434	112	6	al	al	PROPN
easat-4434	112	7	.	.	PUNCT
easat-4434	113	1	[	[	X
easat-4434	113	2	11	11	NUM
easat-4434	113	3	]	]	PUNCT
easat-4434	113	4	the	the	DET
easat-4434	113	5	importance	importance	NOUN
easat-4434	113	6	performance	performance	NOUN
easat-4434	113	7	analysis	analysis	NOUN
easat-4434	113	8	(	(	PUNCT
easat-4434	113	9	ipa	ipa	PROPN
easat-4434	113	10	)	)	PUNCT
easat-4434	113	11	89	89	NUM
easat-4434	113	12	edelweiss	edelweiss	PROPN
easat-4434	113	13	applied	apply	VERB
easat-4434	113	14	science	science	NOUN
easat-4434	113	15	and	and	CCONJ
easat-4434	113	16	technology	technology	NOUN
easat-4434	113	17	issn	issn	PROPN
easat-4434	113	18	:	:	PUNCT
easat-4434	113	19	2576	2576	NUM
easat-4434	113	20	-	-	SYM
easat-4434	113	21	8484	8484	NUM
easat-4434	113	22	vol	vol	NOUN
easat-4434	113	23	.	.	PROPN
easat-4434	114	1	9	9	NUM
easat-4434	114	2	,	,	PUNCT
easat-4434	114	3	no	no	INTJ
easat-4434	114	4	.	.	NOUN
easat-4434	114	5	2	2	NUM
easat-4434	114	6	:	:	SYM
easat-4434	114	7	84	84	NUM
easat-4434	114	8	-	-	SYM
easat-4434	114	9	97	97	NUM
easat-4434	114	10	,	,	PUNCT
easat-4434	114	11	2025	2025	NUM
easat-4434	114	12	doi	doi	NOUN
easat-4434	114	13	:	:	PUNCT
easat-4434	114	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	114	15	©	©	PROPN
easat-4434	114	16	2025	2025	NUM
easat-4434	114	17	by	by	ADP
easat-4434	114	18	the	the	DET
easat-4434	114	19	authors	author	NOUN
easat-4434	114	20	;	;	PUNCT
easat-4434	114	21	licensee	licensee	PROPN
easat-4434	114	22	learning	learn	VERB
easat-4434	114	23	gate	gate	NOUN
easat-4434	114	24	method	method	NOUN
easat-4434	114	25	produces	produce	VERB
easat-4434	114	26	four	four	NUM
easat-4434	114	27	quadrants	quadrant	NOUN
easat-4434	114	28	that	that	PRON
easat-4434	114	29	consider	consider	VERB
easat-4434	114	30	importance	importance	NOUN
easat-4434	114	31	and	and	CCONJ
easat-4434	114	32	performance	performance	NOUN
easat-4434	114	33	simultaneously	simultaneously	ADV
easat-4434	114	34	to	to	PART
easat-4434	114	35	identify	identify	VERB
easat-4434	114	36	areas	area	NOUN
easat-4434	114	37	of	of	ADP
easat-4434	114	38	better	well	ADJ
easat-4434	114	39	functioning	functioning	NOUN
easat-4434	114	40	that	that	PRON
easat-4434	114	41	are	be	AUX
easat-4434	114	42	needed	need	VERB
easat-4434	114	43	.	.	PUNCT
easat-4434	115	1	the	the	DET
easat-4434	115	2	following	follow	VERB
easat-4434	115	3	is	be	AUX
easat-4434	115	4	a	a	DET
easat-4434	115	5	picture	picture	NOUN
easat-4434	115	6	of	of	ADP
easat-4434	115	7	the	the	DET
easat-4434	115	8	four	four	NUM
easat-4434	115	9	quadrants	quadrant	NOUN
easat-4434	115	10	of	of	ADP
easat-4434	115	11	the	the	DET
easat-4434	115	12	importance	importance	NOUN
easat-4434	115	13	performance	performance	NOUN
easat-4434	115	14	analysis	analysis	NOUN
easat-4434	115	15	(	(	PUNCT
easat-4434	115	16	ipa	ipa	PROPN
easat-4434	115	17	)	)	PUNCT
easat-4434	115	18	method	method	NOUN
easat-4434	115	19	.	.	PUNCT
easat-4434	116	1	figure	figure	NOUN
easat-4434	116	2	2	2	NUM
easat-4434	116	3	.	.	NOUN
easat-4434	116	4	quadrant	quadrant	ADJ
easat-4434	116	5	importance	importance	NOUN
easat-4434	116	6	performance	performance	NOUN
easat-4434	116	7	analysis	analysis	NOUN
easat-4434	116	8	.	.	PUNCT
easat-4434	117	1	note	note	NOUN
easat-4434	117	2	:	:	PUNCT
easat-4434	117	3	darwas	darwas	PROPN
easat-4434	117	4	,	,	PUNCT
easat-4434	117	5	et	et	PROPN
easat-4434	117	6	al	al	PROPN
easat-4434	117	7	.	.	PUNCT
easat-4434	118	1	[	[	X
easat-4434	118	2	11	11	NUM
easat-4434	118	3	]	]	PUNCT
easat-4434	118	4	.	.	PUNCT
easat-4434	118	5	a.	a.	NOUN
easat-4434	118	6	quadrant	quadrant	PROPN
easat-4434	118	7	i	i	PRON
easat-4434	118	8	(	(	PUNCT
easat-4434	118	9	top	top	ADJ
easat-4434	118	10	priority	priority	NOUN
easat-4434	118	11	)	)	PUNCT
easat-4434	118	12	is	be	AUX
easat-4434	118	13	an	an	DET
easat-4434	118	14	important	important	ADJ
easat-4434	118	15	ranking	ranking	NOUN
easat-4434	118	16	and	and	CCONJ
easat-4434	118	17	the	the	DET
easat-4434	118	18	value	value	NOUN
easat-4434	118	19	of	of	ADP
easat-4434	118	20	performance	performance	NOUN
easat-4434	118	21	meets	meet	VERB
easat-4434	118	22	or	or	CCONJ
easat-4434	118	23	exceeds	exceed	VERB
easat-4434	118	24	service	service	NOUN
easat-4434	118	25	quality	quality	NOUN
easat-4434	118	26	standards	standard	NOUN
easat-4434	118	27	.	.	PUNCT
easat-4434	119	1	however	however	ADV
easat-4434	119	2	,	,	PUNCT
easat-4434	119	3	a	a	DET
easat-4434	119	4	low	low	ADJ
easat-4434	119	5	level	level	NOUN
easat-4434	119	6	of	of	ADP
easat-4434	119	7	importance	importance	NOUN
easat-4434	119	8	is	be	AUX
easat-4434	119	9	assigned	assign	VERB
easat-4434	119	10	to	to	ADP
easat-4434	119	11	the	the	DET
easat-4434	119	12	service	service	NOUN
easat-4434	119	13	and	and	CCONJ
easat-4434	119	14	is	be	AUX
easat-4434	119	15	less	less	ADV
easat-4434	119	16	considered	consider	VERB
easat-4434	119	17	important	important	ADJ
easat-4434	119	18	by	by	ADP
easat-4434	119	19	the	the	DET
easat-4434	119	20	consumer	consumer	NOUN
easat-4434	119	21	or	or	CCONJ
easat-4434	119	22	consumers	consumer	NOUN
easat-4434	119	23	b.	b.	PROPN
easat-4434	119	24	quadrant	quadrant	PROPN
easat-4434	119	25	ii	ii	PROPN
easat-4434	119	26	(	(	PUNCT
easat-4434	119	27	maintaining	maintain	VERB
easat-4434	119	28	performance	performance	NOUN
easat-4434	119	29	)	)	PUNCT
easat-4434	119	30	is	be	AUX
easat-4434	119	31	also	also	ADV
easat-4434	119	32	an	an	DET
easat-4434	119	33	important	important	ADJ
easat-4434	119	34	ranking	ranking	NOUN
easat-4434	119	35	and	and	CCONJ
easat-4434	119	36	performance	performance	NOUN
easat-4434	119	37	meets	meet	VERB
easat-4434	119	38	or	or	CCONJ
easat-4434	119	39	exceeds	exceed	VERB
easat-4434	119	40	the	the	DET
easat-4434	119	41	quality	quality	NOUN
easat-4434	119	42	of	of	ADP
easat-4434	119	43	service	service	NOUN
easat-4434	119	44	,	,	PUNCT
easat-4434	119	45	in	in	ADP
easat-4434	119	46	accordance	accordance	NOUN
easat-4434	119	47	with	with	ADP
easat-4434	119	48	consumer	consumer	NOUN
easat-4434	119	49	desires	desire	NOUN
easat-4434	119	50	so	so	SCONJ
easat-4434	119	51	that	that	SCONJ
easat-4434	119	52	it	it	PRON
easat-4434	119	53	needs	need	VERB
easat-4434	119	54	to	to	PART
easat-4434	119	55	be	be	AUX
easat-4434	119	56	maintained	maintain	VERB
easat-4434	119	57	to	to	PART
easat-4434	119	58	ensure	ensure	VERB
easat-4434	119	59	consumer	consumer	NOUN
easat-4434	119	60	satisfaction	satisfaction	NOUN
easat-4434	119	61	.	.	PUNCT
easat-4434	120	1	c.	c.	PROPN
easat-4434	120	2	quadrant	quadrant	PROPN
easat-4434	120	3	iii	iii	PROPN
easat-4434	120	4	(	(	PUNCT
easat-4434	120	5	low	low	ADJ
easat-4434	120	6	priority	priority	NOUN
easat-4434	120	7	)	)	PUNCT
easat-4434	120	8	here	here	ADV
easat-4434	120	9	is	be	AUX
easat-4434	120	10	an	an	DET
easat-4434	120	11	important	important	ADJ
easat-4434	120	12	ranking	ranking	NOUN
easat-4434	120	13	and	and	CCONJ
easat-4434	120	14	the	the	DET
easat-4434	120	15	performance	performance	NOUN
easat-4434	120	16	does	do	AUX
easat-4434	120	17	not	not	PART
easat-4434	120	18	meet	meet	VERB
easat-4434	120	19	service	service	NOUN
easat-4434	120	20	quality	quality	NOUN
easat-4434	120	21	standards	standard	NOUN
easat-4434	120	22	.	.	PUNCT
easat-4434	121	1	the	the	DET
easat-4434	121	2	attributes	attribute	NOUN
easat-4434	121	3	included	include	VERB
easat-4434	121	4	in	in	ADP
easat-4434	121	5	this	this	DET
easat-4434	121	6	quadrant	quadrant	NOUN
easat-4434	121	7	represent	represent	VERB
easat-4434	121	8	key	key	ADJ
easat-4434	121	9	areas	area	NOUN
easat-4434	121	10	that	that	PRON
easat-4434	121	11	need	need	VERB
easat-4434	121	12	to	to	PART
easat-4434	121	13	be	be	AUX
easat-4434	121	14	improved	improve	VERB
easat-4434	121	15	with	with	ADP
easat-4434	121	16	the	the	DET
easat-4434	121	17	highest	high	ADJ
easat-4434	121	18	priority	priority	NOUN
easat-4434	121	19	d.	d.	PROPN
easat-4434	121	20	quadrant	quadrant	PROPN
easat-4434	121	21	iv	iv	PROPN
easat-4434	121	22	(	(	PUNCT
easat-4434	121	23	excessive	excessive	ADJ
easat-4434	121	24	)	)	PUNCT
easat-4434	121	25	performance	performance	NOUN
easat-4434	121	26	scores	score	NOUN
easat-4434	121	27	did	do	AUX
easat-4434	121	28	not	not	PART
easat-4434	121	29	meet	meet	VERB
easat-4434	121	30	service	service	NOUN
easat-4434	121	31	quality	quality	NOUN
easat-4434	121	32	standards	standard	NOUN
easat-4434	121	33	,	,	PUNCT
easat-4434	121	34	but	but	CCONJ
easat-4434	121	35	respondents	respondent	NOUN
easat-4434	121	36	did	do	AUX
easat-4434	121	37	not	not	PART
easat-4434	121	38	place	place	VERB
easat-4434	121	39	a	a	DET
easat-4434	121	40	high	high	ADJ
easat-4434	121	41	level	level	NOUN
easat-4434	121	42	of	of	ADP
easat-4434	121	43	importance	importance	NOUN
easat-4434	121	44	on	on	ADP
easat-4434	121	45	services	service	NOUN
easat-4434	121	46	.	.	PUNCT
easat-4434	122	1	3	3	X
easat-4434	122	2	.	.	X
easat-4434	122	3	research	research	NOUN
easat-4434	122	4	method	method	NOUN
easat-4434	122	5	3.1	3.1	NUM
easat-4434	122	6	.	.	PUNCT
easat-4434	122	7	research	research	NOUN
easat-4434	122	8	approach	approach	NOUN
easat-4434	122	9	in	in	ADP
easat-4434	122	10	this	this	DET
easat-4434	122	11	study	study	NOUN
easat-4434	122	12	,	,	PUNCT
easat-4434	122	13	the	the	DET
easat-4434	122	14	researcher	researcher	NOUN
easat-4434	122	15	used	use	VERB
easat-4434	122	16	a	a	DET
easat-4434	122	17	quantitative	quantitative	ADJ
easat-4434	122	18	research	research	NOUN
easat-4434	122	19	method	method	NOUN
easat-4434	122	20	.	.	PUNCT
easat-4434	123	1	according	accord	VERB
easat-4434	123	2	to	to	ADP
easat-4434	123	3	waruwu	waruwu	NOUN
easat-4434	123	4	,	,	PUNCT
easat-4434	123	5	et	et	PROPN
easat-4434	123	6	al	al	PROPN
easat-4434	123	7	.	.	PUNCT
easat-4434	124	1	[	[	X
easat-4434	124	2	12	12	NUM
easat-4434	124	3	]	]	X
easat-4434	124	4	quantitative	quantitative	ADJ
easat-4434	124	5	research	research	NOUN
easat-4434	124	6	is	be	AUX
easat-4434	124	7	research	research	NOUN
easat-4434	124	8	that	that	PRON
easat-4434	124	9	uses	use	VERB
easat-4434	124	10	measurement	measurement	NOUN
easat-4434	124	11	,	,	PUNCT
easat-4434	124	12	calculation	calculation	NOUN
easat-4434	124	13	,	,	PUNCT
easat-4434	124	14	formula	formula	NOUN
easat-4434	124	15	and	and	CCONJ
easat-4434	124	16	certainty	certainty	NOUN
easat-4434	124	17	of	of	ADP
easat-4434	124	18	numerical	numerical	ADJ
easat-4434	124	19	data	datum	NOUN
easat-4434	124	20	in	in	ADP
easat-4434	124	21	planning	planning	NOUN
easat-4434	124	22	,	,	PUNCT
easat-4434	124	23	process	process	NOUN
easat-4434	124	24	,	,	PUNCT
easat-4434	124	25	building	building	NOUN
easat-4434	124	26	hypotheses	hypothesis	NOUN
easat-4434	124	27	,	,	PUNCT
easat-4434	124	28	techniques	technique	NOUN
easat-4434	124	29	,	,	PUNCT
easat-4434	124	30	data	datum	NOUN
easat-4434	124	31	analysis	analysis	NOUN
easat-4434	124	32	and	and	CCONJ
easat-4434	124	33	drawing	draw	VERB
easat-4434	124	34	conclusions	conclusion	NOUN
easat-4434	124	35	.	.	PUNCT
easat-4434	125	1	quantitative	quantitative	ADJ
easat-4434	125	2	research	research	NOUN
easat-4434	125	3	is	be	AUX
easat-4434	125	4	also	also	ADV
easat-4434	125	5	a	a	DET
easat-4434	125	6	process	process	NOUN
easat-4434	125	7	of	of	ADP
easat-4434	125	8	finding	find	VERB
easat-4434	125	9	knowledge	knowledge	NOUN
easat-4434	125	10	that	that	PRON
easat-4434	125	11	uses	use	VERB
easat-4434	125	12	numerical	numerical	ADJ
easat-4434	125	13	data	datum	NOUN
easat-4434	125	14	as	as	ADP
easat-4434	125	15	a	a	DET
easat-4434	125	16	tool	tool	NOUN
easat-4434	125	17	for	for	ADP
easat-4434	125	18	analyzing	analyze	VERB
easat-4434	125	19	data	datum	NOUN
easat-4434	125	20	.	.	PUNCT
easat-4434	126	1	it	it	PRON
easat-4434	126	2	can	can	AUX
easat-4434	126	3	be	be	AUX
easat-4434	126	4	explained	explain	VERB
easat-4434	126	5	that	that	SCONJ
easat-4434	126	6	quantitative	quantitative	ADJ
easat-4434	126	7	research	research	NOUN
easat-4434	126	8	is	be	AUX
easat-4434	126	9	a	a	DET
easat-4434	126	10	research	research	NOUN
easat-4434	126	11	approach	approach	NOUN
easat-4434	126	12	that	that	PRON
easat-4434	126	13	uses	use	VERB
easat-4434	126	14	data	datum	NOUN
easat-4434	126	15	in	in	ADP
easat-4434	126	16	the	the	DET
easat-4434	126	17	form	form	NOUN
easat-4434	126	18	of	of	ADP
easat-4434	126	19	numbers	number	NOUN
easat-4434	126	20	and	and	CCONJ
easat-4434	126	21	exact	exact	ADJ
easat-4434	126	22	science	science	NOUN
easat-4434	126	23	to	to	PART
easat-4434	126	24	answer	answer	VERB
easat-4434	126	25	research	research	NOUN
easat-4434	126	26	hypotheses	hypothesis	NOUN
easat-4434	126	27	.	.	PUNCT
easat-4434	127	1	3.2	3.2	NUM
easat-4434	127	2	.	.	PUNCT
easat-4434	127	3	population	population	NOUN
easat-4434	127	4	and	and	CCONJ
easat-4434	127	5	sample	sample	NOUN
easat-4434	127	6	according	accord	VERB
easat-4434	127	7	to	to	ADP
easat-4434	127	8	fuadin	fuadin	ADJ
easat-4434	127	9	[	[	X
easat-4434	127	10	13	13	NUM
easat-4434	127	11	]	]	X
easat-4434	127	12	population	population	NOUN
easat-4434	127	13	is	be	AUX
easat-4434	127	14	a	a	DET
easat-4434	127	15	generalization	generalization	NOUN
easat-4434	127	16	area	area	NOUN
easat-4434	127	17	consisting	consist	VERB
easat-4434	127	18	of	of	ADP
easat-4434	127	19	objects	object	NOUN
easat-4434	127	20	or	or	CCONJ
easat-4434	127	21	subjects	subject	NOUN
easat-4434	127	22	that	that	PRON
easat-4434	127	23	have	have	VERB
easat-4434	127	24	certain	certain	ADJ
easat-4434	127	25	quantities	quantity	NOUN
easat-4434	127	26	and	and	CCONJ
easat-4434	127	27	characteristics	characteristic	NOUN
easat-4434	127	28	that	that	PRON
easat-4434	127	29	are	be	AUX
easat-4434	127	30	determined	determine	VERB
easat-4434	127	31	by	by	ADP
easat-4434	127	32	the	the	DET
easat-4434	127	33	researcher	researcher	NOUN
easat-4434	127	34	to	to	PART
easat-4434	127	35	be	be	AUX
easat-4434	127	36	studied	study	VERB
easat-4434	127	37	and	and	CCONJ
easat-4434	127	38	then	then	ADV
easat-4434	127	39	drawn	draw	VERB
easat-4434	127	40	conclusions	conclusion	NOUN
easat-4434	127	41	.	.	PUNCT
easat-4434	128	1	from	from	ADP
easat-4434	128	2	the	the	DET
easat-4434	128	3	definition	definition	NOUN
easat-4434	128	4	above	above	ADV
easat-4434	128	5	,	,	PUNCT
easat-4434	128	6	it	it	PRON
easat-4434	128	7	can	can	AUX
easat-4434	128	8	be	be	AUX
easat-4434	128	9	explained	explain	VERB
easat-4434	128	10	that	that	SCONJ
easat-4434	128	11	a	a	DET
easat-4434	128	12	population	population	NOUN
easat-4434	128	13	is	be	AUX
easat-4434	128	14	an	an	DET
easat-4434	128	15	object	object	NOUN
easat-4434	128	16	or	or	CCONJ
easat-4434	128	17	subject	subject	NOUN
easat-4434	128	18	that	that	PRON
easat-4434	128	19	has	have	VERB
easat-4434	128	20	characteristics	characteristic	NOUN
easat-4434	128	21	that	that	PRON
easat-4434	128	22	have	have	AUX
easat-4434	128	23	been	be	AUX
easat-4434	128	24	determined	determine	VERB
easat-4434	128	25	by	by	ADP
easat-4434	128	26	the	the	DET
easat-4434	128	27	researcher	researcher	NOUN
easat-4434	128	28	to	to	PART
easat-4434	128	29	be	be	AUX
easat-4434	128	30	used	use	VERB
easat-4434	128	31	as	as	ADP
easat-4434	128	32	a	a	DET
easat-4434	128	33	research	research	NOUN
easat-4434	128	34	sample	sample	NOUN
easat-4434	128	35	.	.	PUNCT
easat-4434	129	1	the	the	DET
easat-4434	129	2	population	population	NOUN
easat-4434	129	3	in	in	ADP
easat-4434	129	4	this	this	DET
easat-4434	129	5	study	study	NOUN
easat-4434	129	6	is	be	AUX
easat-4434	129	7	consumers	consumer	NOUN
easat-4434	129	8	who	who	PRON
easat-4434	129	9	have	have	AUX
easat-4434	129	10	used	use	VERB
easat-4434	129	11	pt	pt	X
easat-4434	129	12	bheta	bheta	PROPN
easat-4434	129	13	yard	yard	NOUN
easat-4434	129	14	nusantara	nusantara	PROPN
easat-4434	129	15	's	's	PART
easat-4434	129	16	products	product	NOUN
easat-4434	129	17	or	or	CCONJ
easat-4434	129	18	services	service	NOUN
easat-4434	129	19	.	.	PUNCT
easat-4434	130	1	in	in	ADP
easat-4434	130	2	this	this	DET
easat-4434	130	3	study	study	NOUN
easat-4434	130	4	,	,	PUNCT
easat-4434	130	5	the	the	DET
easat-4434	130	6	number	number	NOUN
easat-4434	130	7	of	of	ADP
easat-4434	130	8	population	population	NOUN
easat-4434	130	9	at	at	ADP
easat-4434	130	10	pt	pt	PROPN
easat-4434	130	11	bheta	bheta	PROPN
easat-4434	130	12	yard	yard	NOUN
easat-4434	130	13	nusantara	nusantara	PROPN
easat-4434	130	14	is	be	AUX
easat-4434	130	15	unknown	unknown	ADJ
easat-4434	130	16	because	because	SCONJ
easat-4434	130	17	the	the	DET
easat-4434	130	18	company	company	NOUN
easat-4434	130	19	's	's	PART
easat-4434	130	20	data	datum	NOUN
easat-4434	130	21	is	be	AUX
easat-4434	130	22	private	private	ADJ
easat-4434	130	23	.	.	PUNCT
easat-4434	131	1	according	accord	VERB
easat-4434	131	2	to	to	ADP
easat-4434	131	3	zulfitri	zulfitri	ADJ
easat-4434	131	4	[	[	X
easat-4434	131	5	14	14	NUM
easat-4434	131	6	]	]	PUNCT
easat-4434	131	7	the	the	DET
easat-4434	131	8	sample	sample	NOUN
easat-4434	131	9	is	be	AUX
easat-4434	131	10	part	part	NOUN
easat-4434	131	11	of	of	ADP
easat-4434	131	12	the	the	DET
easat-4434	131	13	number	number	NOUN
easat-4434	131	14	and	and	CCONJ
easat-4434	131	15	also	also	ADV
easat-4434	131	16	the	the	DET
easat-4434	131	17	characteristics	characteristic	NOUN
easat-4434	131	18	possessed	possess	VERB
easat-4434	131	19	by	by	ADP
easat-4434	131	20	the	the	DET
easat-4434	131	21	population	population	NOUN
easat-4434	131	22	.	.	PUNCT
easat-4434	132	1	the	the	DET
easat-4434	132	2	sampling	sample	VERB
easat-4434	132	3	methods	method	NOUN
easat-4434	132	4	used	use	VERB
easat-4434	132	5	in	in	ADP
easat-4434	132	6	this	this	DET
easat-4434	132	7	study	study	NOUN
easat-4434	132	8	are	be	AUX
easat-4434	132	9	nonprobability	nonprobability	NOUN
easat-4434	132	10	sampling	sampling	NOUN
easat-4434	132	11	which	which	PRON
easat-4434	132	12	is	be	AUX
easat-4434	132	13	one	one	NUM
easat-4434	132	14	of	of	ADP
easat-4434	132	15	90	90	NUM
easat-4434	132	16	edelweiss	edelweiss	PROPN
easat-4434	132	17	applied	apply	VERB
easat-4434	132	18	science	science	NOUN
easat-4434	132	19	and	and	CCONJ
easat-4434	132	20	technology	technology	NOUN
easat-4434	132	21	issn	issn	PROPN
easat-4434	132	22	:	:	PUNCT
easat-4434	132	23	2576	2576	NUM
easat-4434	132	24	-	-	SYM
easat-4434	132	25	8484	8484	NUM
easat-4434	132	26	vol	vol	NOUN
easat-4434	132	27	.	.	PROPN
easat-4434	133	1	9	9	NUM
easat-4434	133	2	,	,	PUNCT
easat-4434	133	3	no	no	INTJ
easat-4434	133	4	.	.	NOUN
easat-4434	133	5	2	2	NUM
easat-4434	133	6	:	:	SYM
easat-4434	133	7	84	84	NUM
easat-4434	133	8	-	-	SYM
easat-4434	133	9	97	97	NUM
easat-4434	133	10	,	,	PUNCT
easat-4434	133	11	2025	2025	NUM
easat-4434	133	12	doi	doi	NOUN
easat-4434	133	13	:	:	PUNCT
easat-4434	133	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	133	15	©	©	PROPN
easat-4434	133	16	2025	2025	NUM
easat-4434	133	17	by	by	ADP
easat-4434	133	18	the	the	DET
easat-4434	133	19	authors	author	NOUN
easat-4434	133	20	;	;	PUNCT
easat-4434	133	21	licensee	licensee	PROPN
easat-4434	133	22	learning	learning	NOUN
easat-4434	133	23	gate	gate	VERB
easat-4434	133	24	the	the	DET
easat-4434	133	25	sampling	sample	VERB
easat-4434	133	26	techniques	technique	NOUN
easat-4434	133	27	that	that	PRON
easat-4434	133	28	does	do	AUX
easat-4434	133	29	not	not	PART
easat-4434	133	30	give	give	VERB
easat-4434	133	31	every	every	DET
easat-4434	133	32	element	element	NOUN
easat-4434	133	33	or	or	CCONJ
easat-4434	133	34	member	member	NOUN
easat-4434	133	35	of	of	ADP
easat-4434	133	36	the	the	DET
easat-4434	133	37	population	population	NOUN
easat-4434	133	38	the	the	DET
easat-4434	133	39	opportunity	opportunity	NOUN
easat-4434	133	40	to	to	PART
easat-4434	133	41	be	be	AUX
easat-4434	133	42	selected	select	VERB
easat-4434	133	43	as	as	ADP
easat-4434	133	44	a	a	DET
easat-4434	133	45	sample	sample	NOUN
easat-4434	133	46	.	.	PUNCT
easat-4434	134	1	in	in	ADP
easat-4434	134	2	this	this	DET
easat-4434	134	3	study	study	NOUN
easat-4434	134	4	,	,	PUNCT
easat-4434	134	5	the	the	DET
easat-4434	134	6	researcher	researcher	NOUN
easat-4434	134	7	will	will	AUX
easat-4434	134	8	use	use	VERB
easat-4434	134	9	the	the	DET
easat-4434	134	10	sampling	sampling	NOUN
easat-4434	134	11	method	method	NOUN
easat-4434	134	12	,	,	PUNCT
easat-4434	134	13	namely	namely	ADV
easat-4434	134	14	convenience	convenience	NOUN
easat-4434	134	15	sampling	sample	VERB
easat-4434	134	16	where	where	SCONJ
easat-4434	134	17	the	the	DET
easat-4434	134	18	sampling	sampling	NOUN
easat-4434	134	19	technique	technique	NOUN
easat-4434	134	20	is	be	AUX
easat-4434	134	21	by	by	ADP
easat-4434	134	22	selecting	select	VERB
easat-4434	134	23	the	the	DET
easat-4434	134	24	closest	close	ADJ
easat-4434	134	25	,	,	PUNCT
easat-4434	134	26	easiest	easy	ADJ
easat-4434	134	27	,	,	PUNCT
easat-4434	134	28	or	or	CCONJ
easat-4434	134	29	available	available	ADJ
easat-4434	134	30	respondent	respondent	NOUN
easat-4434	134	31	and	and	CCONJ
easat-4434	134	32	the	the	DET
easat-4434	134	33	researcher	researcher	NOUN
easat-4434	134	34	does	do	AUX
easat-4434	134	35	not	not	PART
easat-4434	134	36	consider	consider	VERB
easat-4434	134	37	choosing	choose	VERB
easat-4434	134	38	a	a	DET
easat-4434	134	39	sample	sample	NOUN
easat-4434	134	40	that	that	PRON
easat-4434	134	41	represents	represent	VERB
easat-4434	134	42	the	the	DET
easat-4434	134	43	entire	entire	ADJ
easat-4434	134	44	population	population	NOUN
easat-4434	134	45	.	.	PUNCT
easat-4434	135	1	the	the	DET
easat-4434	135	2	sample	sample	NOUN
easat-4434	135	3	criteria	criterion	NOUN
easat-4434	135	4	in	in	ADP
easat-4434	135	5	this	this	DET
easat-4434	135	6	study	study	NOUN
easat-4434	135	7	are	be	AUX
easat-4434	135	8	people	people	NOUN
easat-4434	135	9	who	who	PRON
easat-4434	135	10	have	have	AUX
easat-4434	135	11	used	use	VERB
easat-4434	135	12	the	the	DET
easat-4434	135	13	products	product	NOUN
easat-4434	135	14	and	and	CCONJ
easat-4434	135	15	services	service	NOUN
easat-4434	135	16	of	of	ADP
easat-4434	135	17	pt	pt	X
easat-4434	135	18	bheta	bheta	PROPN
easat-4434	135	19	yard	yard	NOUN
easat-4434	135	20	nusantara	nusantara	NOUN
easat-4434	135	21	.	.	PUNCT
easat-4434	136	1	in	in	ADP
easat-4434	136	2	this	this	DET
easat-4434	136	3	study	study	NOUN
easat-4434	136	4	,	,	PUNCT
easat-4434	136	5	researchers	researcher	NOUN
easat-4434	136	6	use	use	VERB
easat-4434	136	7	fundamental	fundamental	ADJ
easat-4434	136	8	concepts	concept	NOUN
easat-4434	136	9	in	in	ADP
easat-4434	136	10	statistics	statistic	NOUN
easat-4434	136	11	and	and	CCONJ
easat-4434	136	12	probability	probability	NOUN
easat-4434	136	13	,	,	PUNCT
easat-4434	136	14	namely	namely	ADV
easat-4434	136	15	central	central	ADJ
easat-4434	136	16	limit	limit	NOUN
easat-4434	136	17	theorem	theorem	NOUN
easat-4434	136	18	(	(	PUNCT
easat-4434	136	19	clt	clt	NOUN
easat-4434	136	20	)	)	PUNCT
easat-4434	136	21	.	.	PUNCT
easat-4434	137	1	therefore	therefore	ADV
easat-4434	137	2	,	,	PUNCT
easat-4434	137	3	the	the	DET
easat-4434	137	4	number	number	NOUN
easat-4434	137	5	of	of	ADP
easat-4434	137	6	samples	sample	NOUN
easat-4434	137	7	is	be	AUX
easat-4434	137	8	at	at	ADV
easat-4434	137	9	least	least	ADV
easat-4434	137	10	30	30	NUM
easat-4434	137	11	respondents	respondent	NOUN
easat-4434	137	12	where	where	SCONJ
easat-4434	137	13	the	the	DET
easat-4434	137	14	sample	sample	NOUN
easat-4434	137	15	distribution	distribution	NOUN
easat-4434	137	16	is	be	AUX
easat-4434	137	17	close	close	ADJ
easat-4434	137	18	to	to	ADP
easat-4434	137	19	normal	normal	ADJ
easat-4434	137	20	if	if	SCONJ
easat-4434	137	21	the	the	DET
easat-4434	137	22	sample	sample	NOUN
easat-4434	137	23	size	size	NOUN
easat-4434	137	24	is	be	AUX
easat-4434	137	25	large	large	ADJ
easat-4434	137	26	enough	enough	ADV
easat-4434	137	27	[	[	X
easat-4434	137	28	15	15	NUM
easat-4434	137	29	]	]	SYM
easat-4434	137	30	.	.	PUNCT
easat-4434	138	1	3.3	3.3	NUM
easat-4434	138	2	.	.	PUNCT
easat-4434	139	1	data	datum	NOUN
easat-4434	139	2	collection	collection	NOUN
easat-4434	139	3	the	the	DET
easat-4434	139	4	data	datum	NOUN
easat-4434	139	5	obtained	obtain	VERB
easat-4434	139	6	in	in	ADP
easat-4434	139	7	this	this	DET
easat-4434	139	8	study	study	NOUN
easat-4434	139	9	comes	come	VERB
easat-4434	139	10	from	from	ADP
easat-4434	139	11	primary	primary	ADJ
easat-4434	139	12	data	datum	NOUN
easat-4434	139	13	.	.	PUNCT
easat-4434	140	1	the	the	DET
easat-4434	140	2	primary	primary	ADJ
easat-4434	140	3	data	datum	NOUN
easat-4434	140	4	from	from	ADP
easat-4434	140	5	this	this	DET
easat-4434	140	6	study	study	NOUN
easat-4434	140	7	was	be	AUX
easat-4434	140	8	taken	take	VERB
easat-4434	140	9	from	from	ADP
easat-4434	140	10	the	the	DET
easat-4434	140	11	research	research	NOUN
easat-4434	140	12	object	object	NOUN
easat-4434	140	13	using	use	VERB
easat-4434	140	14	a	a	DET
easat-4434	140	15	questionnaire	questionnaire	NOUN
easat-4434	140	16	distributed	distribute	VERB
easat-4434	140	17	to	to	ADP
easat-4434	140	18	consumers	consumer	NOUN
easat-4434	140	19	who	who	PRON
easat-4434	140	20	had	have	AUX
easat-4434	140	21	used	use	VERB
easat-4434	140	22	products	product	NOUN
easat-4434	140	23	or	or	CCONJ
easat-4434	140	24	services	service	NOUN
easat-4434	140	25	from	from	ADP
easat-4434	140	26	pt	pt	PROPN
easat-4434	140	27	bheta	bheta	PROPN
easat-4434	140	28	yard	yard	NOUN
easat-4434	140	29	nusantara	nusantara	NOUN
easat-4434	140	30	.	.	PUNCT
easat-4434	141	1	3.4	3.4	NUM
easat-4434	141	2	.	.	PUNCT
easat-4434	141	3	variable	variable	ADJ
easat-4434	141	4	operationalization	operationalization	NOUN
easat-4434	141	5	based	base	VERB
easat-4434	141	6	on	on	ADP
easat-4434	141	7	the	the	DET
easat-4434	141	8	background	background	NOUN
easat-4434	141	9	that	that	PRON
easat-4434	141	10	has	have	AUX
easat-4434	141	11	been	be	AUX
easat-4434	141	12	stated	state	VERB
easat-4434	141	13	,	,	PUNCT
easat-4434	141	14	the	the	DET
easat-4434	141	15	variables	variable	NOUN
easat-4434	141	16	to	to	PART
easat-4434	141	17	be	be	AUX
easat-4434	141	18	studied	study	VERB
easat-4434	141	19	are	be	AUX
easat-4434	141	20	expectations	expectation	NOUN
easat-4434	141	21	and	and	CCONJ
easat-4434	141	22	reality	reality	NOUN
easat-4434	141	23	.	.	PUNCT
easat-4434	142	1	these	these	DET
easat-4434	142	2	variables	variable	NOUN
easat-4434	142	3	will	will	AUX
easat-4434	142	4	be	be	AUX
easat-4434	142	5	used	use	VERB
easat-4434	142	6	to	to	PART
easat-4434	142	7	assess	assess	VERB
easat-4434	142	8	the	the	DET
easat-4434	142	9	services	service	NOUN
easat-4434	142	10	of	of	ADP
easat-4434	142	11	pt	pt	X
easat-4434	142	12	bheta	bheta	PROPN
easat-4434	142	13	yard	yard	NOUN
easat-4434	142	14	nusantara	nusantara	PROPN
easat-4434	142	15	using	use	VERB
easat-4434	142	16	attributes	attribute	NOUN
easat-4434	142	17	from	from	ADP
easat-4434	142	18	the	the	DET
easat-4434	142	19	dimensions	dimension	NOUN
easat-4434	142	20	of	of	ADP
easat-4434	142	21	reliability	reliability	NOUN
easat-4434	142	22	,	,	PUNCT
easat-4434	142	23	responsiveness	responsiveness	NOUN
easat-4434	142	24	,	,	PUNCT
easat-4434	142	25	assurance	assurance	NOUN
easat-4434	142	26	,	,	PUNCT
easat-4434	142	27	emphaty	emphaty	NOUN
easat-4434	142	28	,	,	PUNCT
easat-4434	142	29	tangible	tangible	ADJ
easat-4434	142	30	evidence	evidence	NOUN
easat-4434	142	31	and	and	CCONJ
easat-4434	142	32	consumer	consumer	NOUN
easat-4434	142	33	satisfaction	satisfaction	NOUN
easat-4434	142	34	.	.	PUNCT
easat-4434	143	1	the	the	DET
easat-4434	143	2	expectations	expectation	NOUN
easat-4434	143	3	and	and	CCONJ
easat-4434	143	4	reality	reality	NOUN
easat-4434	143	5	of	of	ADP
easat-4434	143	6	consumer	consumer	NOUN
easat-4434	143	7	perception	perception	NOUN
easat-4434	143	8	of	of	ADP
easat-4434	143	9	the	the	DET
easat-4434	143	10	service	service	NOUN
easat-4434	143	11	quality	quality	NOUN
easat-4434	143	12	of	of	ADP
easat-4434	143	13	pt	pt	NOUN
easat-4434	143	14	bheta	bheta	PROPN
easat-4434	143	15	yard	yard	NOUN
easat-4434	143	16	nusantara	nusantara	NOUN
easat-4434	143	17	are	be	AUX
easat-4434	143	18	measured	measure	VERB
easat-4434	143	19	using	use	VERB
easat-4434	143	20	a	a	DET
easat-4434	143	21	likert	likert	ADJ
easat-4434	143	22	scale	scale	NOUN
easat-4434	143	23	measurement	measurement	NOUN
easat-4434	143	24	scale	scale	NOUN
easat-4434	143	25	with	with	ADP
easat-4434	143	26	a	a	DET
easat-4434	143	27	score	score	NOUN
easat-4434	143	28	of	of	ADP
easat-4434	143	29	1	1	NUM
easat-4434	143	30	-	-	SYM
easat-4434	143	31	4	4	NUM
easat-4434	143	32	points	point	NOUN
easat-4434	143	33	:	:	PUNCT
easat-4434	143	34	(	(	PUNCT
easat-4434	143	35	1	1	X
easat-4434	143	36	)	)	PUNCT
easat-4434	143	37	strongly	strongly	ADV
easat-4434	143	38	disagree	disagree	VERB
easat-4434	143	39	,	,	PUNCT
easat-4434	143	40	(	(	PUNCT
easat-4434	143	41	2	2	X
easat-4434	143	42	)	)	PUNCT
easat-4434	143	43	disagree	disagree	VERB
easat-4434	143	44	,	,	PUNCT
easat-4434	143	45	(	(	PUNCT
easat-4434	143	46	3	3	X
easat-4434	143	47	)	)	PUNCT
easat-4434	143	48	agree	agree	VERB
easat-4434	143	49	,	,	PUNCT
easat-4434	143	50	and	and	CCONJ
easat-4434	143	51	(	(	PUNCT
easat-4434	143	52	4	4	X
easat-4434	143	53	)	)	PUNCT
easat-4434	143	54	strongly	strongly	ADV
easat-4434	143	55	agree	agree	VERB
easat-4434	143	56	.	.	PUNCT
easat-4434	144	1	table	table	NOUN
easat-4434	144	2	2	2	NUM
easat-4434	144	3	.	.	PUNCT
easat-4434	144	4	variable	variable	ADJ
easat-4434	144	5	operationalization	operationalization	NOUN
easat-4434	144	6	.	.	PUNCT
easat-4434	145	1	variable	variable	ADJ
easat-4434	145	2	dimension	dimension	NOUN
easat-4434	145	3	indicator	indicator	NOUN
easat-4434	145	4	statement	statement	NOUN
easat-4434	145	5	scale	scale	NOUN
easat-4434	145	6	service	service	NOUN
easat-4434	145	7	quality	quality	NOUN
easat-4434	145	8	(	(	PUNCT
easat-4434	145	9	x	x	NOUN
easat-4434	145	10	)	)	PUNCT
easat-4434	145	11	reliability	reliability	NOUN
easat-4434	145	12	1	1	NUM
easat-4434	145	13	.	.	PUNCT
easat-4434	145	14	pt	pt	PROPN
easat-4434	145	15	bheta	bheta	PROPN
easat-4434	145	16	yard	yard	NOUN
easat-4434	145	17	nusantara	nusantara	PROPN
easat-4434	145	18	provides	provide	VERB
easat-4434	145	19	services	service	NOUN
easat-4434	145	20	in	in	ADP
easat-4434	145	21	accordance	accordance	NOUN
easat-4434	145	22	with	with	ADP
easat-4434	145	23	the	the	DET
easat-4434	145	24	scope	scope	NOUN
easat-4434	145	25	of	of	ADP
easat-4434	145	26	work	work	NOUN
easat-4434	145	27	and	and	CCONJ
easat-4434	145	28	the	the	DET
easat-4434	145	29	agreed	agree	VERB
easat-4434	145	30	time	time	NOUN
easat-4434	145	31	provisions	provision	NOUN
easat-4434	145	32	.	.	PUNCT
easat-4434	146	1	ordinal	ordinal	ADJ
easat-4434	146	2	2	2	NUM
easat-4434	146	3	.	.	PUNCT
easat-4434	146	4	pt	pt	PROPN
easat-4434	146	5	bheta	bheta	PROPN
easat-4434	146	6	yard	yard	PROPN
easat-4434	146	7	nusantara	nusantara	PROPN
easat-4434	146	8	understands	understand	VERB
easat-4434	146	9	the	the	DET
easat-4434	146	10	work	work	NOUN
easat-4434	146	11	given	give	VERB
easat-4434	146	12	,	,	PUNCT
easat-4434	146	13	and	and	CCONJ
easat-4434	146	14	can	can	AUX
easat-4434	146	15	provide	provide	VERB
easat-4434	146	16	good	good	ADJ
easat-4434	146	17	input	input	NOUN
easat-4434	146	18	outside	outside	ADP
easat-4434	146	19	the	the	DET
easat-4434	146	20	scope	scope	NOUN
easat-4434	146	21	of	of	ADP
easat-4434	146	22	the	the	DET
easat-4434	146	23	works	work	NOUN
easat-4434	146	24	given	give	VERB
easat-4434	146	25	.	.	PUNCT
easat-4434	147	1	3	3	X
easat-4434	147	2	.	.	X
easat-4434	147	3	pt	pt	PROPN
easat-4434	147	4	bheta	bheta	PROPN
easat-4434	147	5	yard	yard	NOUN
easat-4434	147	6	nusantara	nusantara	PROPN
easat-4434	147	7	distributes	distribute	VERB
easat-4434	147	8	products	product	NOUN
easat-4434	147	9	and	and	CCONJ
easat-4434	147	10	services	service	NOUN
easat-4434	147	11	to	to	ADP
easat-4434	147	12	consumers	consumer	NOUN
easat-4434	147	13	in	in	ADP
easat-4434	147	14	the	the	DET
easat-4434	147	15	right	right	ADJ
easat-4434	147	16	amount	amount	NOUN
easat-4434	147	17	in	in	ADP
easat-4434	147	18	good	good	ADJ
easat-4434	147	19	condition	condition	NOUN
easat-4434	147	20	.	.	PUNCT
easat-4434	148	1	responsiveness	responsiveness	NOUN
easat-4434	148	2	4	4	NUM
easat-4434	148	3	.	.	PUNCT
easat-4434	148	4	pt	pt	PROPN
easat-4434	148	5	bheta	bheta	PROPN
easat-4434	148	6	yard	yard	NOUN
easat-4434	148	7	nusantara	nusantara	PROPN
easat-4434	148	8	always	always	ADV
easat-4434	148	9	responds	respond	VERB
easat-4434	148	10	quickly	quickly	ADV
easat-4434	148	11	and	and	CCONJ
easat-4434	148	12	responsively	responsively	ADV
easat-4434	148	13	in	in	ADP
easat-4434	148	14	helping	help	VERB
easat-4434	148	15	consumers	consumer	NOUN
easat-4434	148	16	.	.	PUNCT
easat-4434	149	1	5	5	X
easat-4434	149	2	.	.	X
easat-4434	149	3	pt	pt	PROPN
easat-4434	149	4	bheta	bheta	PROPN
easat-4434	149	5	yard	yard	NOUN
easat-4434	149	6	nusantara	nusantara	PROPN
easat-4434	149	7	always	always	ADV
easat-4434	149	8	informs	inform	VERB
easat-4434	149	9	if	if	SCONJ
easat-4434	149	10	there	there	PRON
easat-4434	149	11	is	be	VERB
easat-4434	149	12	the	the	DET
easat-4434	149	13	latest	late	ADJ
easat-4434	149	14	information	information	NOUN
easat-4434	149	15	related	relate	VERB
easat-4434	149	16	to	to	ADP
easat-4434	149	17	its	its	PRON
easat-4434	149	18	work	work	NOUN
easat-4434	149	19	,	,	PUNCT
easat-4434	149	20	both	both	CCONJ
easat-4434	149	21	internal	internal	ADJ
easat-4434	149	22	and	and	CCONJ
easat-4434	149	23	external	external	ADJ
easat-4434	149	24	.	.	PUNCT
easat-4434	150	1	6	6	X
easat-4434	150	2	.	.	X
easat-4434	150	3	consumers	consumer	NOUN
easat-4434	150	4	feel	feel	VERB
easat-4434	150	5	cared	care	VERB
easat-4434	150	6	for	for	ADP
easat-4434	150	7	when	when	SCONJ
easat-4434	150	8	submitting	submit	VERB
easat-4434	150	9	a	a	DET
easat-4434	150	10	service	service	NOUN
easat-4434	150	11	request	request	NOUN
easat-4434	150	12	to	to	ADP
easat-4434	150	13	pt	pt	X
easat-4434	150	14	bheta	bheta	PROPN
easat-4434	150	15	yard	yard	NOUN
easat-4434	150	16	nusantara	nusantara	NOUN
easat-4434	150	17	.	.	PUNCT
easat-4434	151	1	assurance	assurance	NOUN
easat-4434	151	2	7	7	NUM
easat-4434	151	3	.	.	PUNCT
easat-4434	151	4	pt	pt	PROPN
easat-4434	151	5	bheta	bheta	PROPN
easat-4434	151	6	yard	yard	NOUN
easat-4434	151	7	nusantara	nusantara	NOUN
easat-4434	151	8	is	be	AUX
easat-4434	151	9	able	able	ADJ
easat-4434	151	10	to	to	PART
easat-4434	151	11	foster	foster	VERB
easat-4434	151	12	consumer	consumer	NOUN
easat-4434	151	13	trust	trust	NOUN
easat-4434	151	14	8	8	NUM
easat-4434	151	15	.	.	PUNCT
easat-4434	152	1	pt	pt	PROPN
easat-4434	152	2	bheta	bheta	PROPN
easat-4434	152	3	yard	yard	PROPN
easat-4434	152	4	nusantara	nusantara	PROPN
easat-4434	152	5	makes	make	VERB
easat-4434	152	6	consumers	consumer	NOUN
easat-4434	152	7	feel	feel	VERB
easat-4434	152	8	safe	safe	ADJ
easat-4434	152	9	and	and	CCONJ
easat-4434	152	10	comfortable	comfortable	ADJ
easat-4434	152	11	when	when	SCONJ
easat-4434	152	12	making	make	VERB
easat-4434	152	13	transactions	transaction	NOUN
easat-4434	152	14	9	9	NUM
easat-4434	152	15	.	.	PUNCT
easat-4434	153	1	there	there	PRON
easat-4434	153	2	is	be	VERB
easat-4434	153	3	a	a	DET
easat-4434	153	4	refund	refund	NOUN
easat-4434	153	5	guarantee	guarantee	NOUN
easat-4434	153	6	if	if	SCONJ
easat-4434	153	7	the	the	DET
easat-4434	153	8	product	product	NOUN
easat-4434	153	9	/	/	SYM
easat-4434	153	10	service	service	NOUN
easat-4434	153	11	provided	provide	VERB
easat-4434	153	12	is	be	AUX
easat-4434	153	13	not	not	PART
easat-4434	153	14	suitable	suitable	ADJ
easat-4434	153	15	emphaty	emphaty	NOUN
easat-4434	153	16	10	10	NUM
easat-4434	153	17	.	.	PUNCT
easat-4434	154	1	pt	pt	PROPN
easat-4434	154	2	bheta	bheta	PROPN
easat-4434	154	3	yard	yard	NOUN
easat-4434	154	4	nusantara	nusantara	PROPN
easat-4434	154	5	can	can	AUX
easat-4434	154	6	establish	establish	VERB
easat-4434	154	7	good	good	ADJ
easat-4434	154	8	relationships	relationship	NOUN
easat-4434	154	9	with	with	ADP
easat-4434	154	10	consumers	consumer	NOUN
easat-4434	154	11	11	11	NUM
easat-4434	154	12	.	.	PUNCT
easat-4434	155	1	pt	pt	PROPN
easat-4434	155	2	bheta	bheta	PROPN
easat-4434	155	3	yard	yard	NOUN
easat-4434	155	4	nusantara	nusantara	NOUN
easat-4434	155	5	is	be	AUX
easat-4434	155	6	responsive	responsive	ADJ
easat-4434	155	7	to	to	ADP
easat-4434	155	8	the	the	DET
easat-4434	155	9	input	input	NOUN
easat-4434	155	10	and	and	CCONJ
easat-4434	155	11	suggestions	suggestion	NOUN
easat-4434	155	12	provided	provide	VERB
easat-4434	155	13	by	by	ADP
easat-4434	155	14	consumers	consumer	NOUN
easat-4434	155	15	.	.	PUNCT
easat-4434	156	1	12	12	NUM
easat-4434	156	2	.	.	PUNCT
easat-4434	157	1	the	the	DET
easat-4434	157	2	staff	staff	NOUN
easat-4434	157	3	of	of	ADP
easat-4434	157	4	pt	pt	PROPN
easat-4434	157	5	bheta	bheta	PROPN
easat-4434	157	6	yard	yard	NOUN
easat-4434	157	7	nusantara	nusantara	PROPN
easat-4434	157	8	gives	give	VERB
easat-4434	157	9	good	good	ADJ
easat-4434	157	10	personal	personal	ADJ
easat-4434	157	11	attention	attention	NOUN
easat-4434	157	12	to	to	ADP
easat-4434	157	13	every	every	DET
easat-4434	157	14	consumer	consumer	NOUN
easat-4434	157	15	.	.	PUNCT
easat-4434	158	1	tangible	tangible	ADJ
easat-4434	158	2	13	13	NUM
easat-4434	158	3	.	.	PUNCT
easat-4434	159	1	pt	pt	PROPN
easat-4434	159	2	bheta	bheta	PROPN
easat-4434	159	3	yard	yard	NOUN
easat-4434	159	4	nusantara	nusantara	PROPN
easat-4434	159	5	staff	staff	NOUN
easat-4434	159	6	use	use	VERB
easat-4434	159	7	neat	neat	ADJ
easat-4434	159	8	and	and	CCONJ
easat-4434	159	9	professional	professional	ADJ
easat-4434	159	10	uniforms	uniform	NOUN
easat-4434	159	11	.	.	PUNCT
easat-4434	160	1	14	14	NUM
easat-4434	160	2	.	.	PUNCT
easat-4434	161	1	the	the	DET
easat-4434	161	2	service	service	NOUN
easat-4434	161	3	work	work	NOUN
easat-4434	161	4	equipment	equipment	NOUN
easat-4434	161	5	used	use	VERB
easat-4434	161	6	is	be	AUX
easat-4434	161	7	always	always	ADV
easat-4434	161	8	in	in	ADP
easat-4434	161	9	good	good	ADJ
easat-4434	161	10	condition	condition	NOUN
easat-4434	161	11	and	and	CCONJ
easat-4434	161	12	safe	safe	ADJ
easat-4434	161	13	to	to	PART
easat-4434	161	14	use	use	VERB
easat-4434	161	15	.	.	PUNCT
easat-4434	162	1	15	15	NUM
easat-4434	162	2	.	.	PUNCT
easat-4434	163	1	all	all	DET
easat-4434	163	2	marketing	marketing	NOUN
easat-4434	163	3	and	and	CCONJ
easat-4434	163	4	communication	communication	NOUN
easat-4434	163	5	materials	material	NOUN
easat-4434	163	6	of	of	ADP
easat-4434	163	7	pt	pt	X
easat-4434	163	8	bheta	bheta	PROPN
easat-4434	163	9	yard	yard	NOUN
easat-4434	163	10	nusantara	nusantara	NOUN
easat-4434	163	11	(	(	PUNCT
easat-4434	163	12	such	such	ADJ
easat-4434	163	13	as	as	ADP
easat-4434	163	14	emails	email	NOUN
easat-4434	163	15	,	,	PUNCT
easat-4434	163	16	proposals	proposal	NOUN
easat-4434	163	17	,	,	PUNCT
easat-4434	163	18	reports	report	NOUN
easat-4434	163	19	)	)	PUNCT
easat-4434	163	20	reflect	reflect	VERB
easat-4434	163	21	a	a	DET
easat-4434	163	22	consistent	consistent	ADJ
easat-4434	163	23	and	and	CCONJ
easat-4434	163	24	professional	professional	ADJ
easat-4434	163	25	brand	brand	NOUN
easat-4434	163	26	identity	identity	NOUN
easat-4434	163	27	.	.	PUNCT
easat-4434	164	1	91	91	NUM
easat-4434	164	2	edelweiss	edelweiss	PROPN
easat-4434	164	3	applied	apply	VERB
easat-4434	164	4	science	science	NOUN
easat-4434	164	5	and	and	CCONJ
easat-4434	164	6	technology	technology	NOUN
easat-4434	164	7	issn	issn	PROPN
easat-4434	164	8	:	:	PUNCT
easat-4434	164	9	2576	2576	NUM
easat-4434	164	10	-	-	SYM
easat-4434	164	11	8484	8484	NUM
easat-4434	164	12	vol	vol	NOUN
easat-4434	164	13	.	.	PROPN
easat-4434	165	1	9	9	NUM
easat-4434	165	2	,	,	PUNCT
easat-4434	165	3	no	no	INTJ
easat-4434	165	4	.	.	NOUN
easat-4434	165	5	2	2	NUM
easat-4434	165	6	:	:	SYM
easat-4434	165	7	84	84	NUM
easat-4434	165	8	-	-	SYM
easat-4434	165	9	97	97	NUM
easat-4434	165	10	,	,	PUNCT
easat-4434	165	11	2025	2025	NUM
easat-4434	165	12	doi	doi	NOUN
easat-4434	165	13	:	:	PUNCT
easat-4434	165	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	165	15	©	©	PROPN
easat-4434	165	16	2025	2025	NUM
easat-4434	165	17	by	by	ADP
easat-4434	165	18	the	the	DET
easat-4434	165	19	authors	author	NOUN
easat-4434	165	20	;	;	PUNCT
easat-4434	165	21	licensee	licensee	PROPN
easat-4434	165	22	learning	learning	NOUN
easat-4434	165	23	gate	gate	NOUN
easat-4434	165	24	consumer	consumer	NOUN
easat-4434	165	25	satisfaction	satisfaction	NOUN
easat-4434	165	26	(	(	PUNCT
easat-4434	165	27	y	y	NOUN
easat-4434	165	28	)	)	PUNCT
easat-4434	165	29	consumer	consumer	NOUN
easat-4434	165	30	satisfaction	satisfaction	NOUN
easat-4434	165	31	16	16	NUM
easat-4434	165	32	.	.	PUNCT
easat-4434	166	1	consumers	consumer	NOUN
easat-4434	166	2	are	be	AUX
easat-4434	166	3	satisfied	satisfied	ADJ
easat-4434	166	4	with	with	ADP
easat-4434	166	5	the	the	DET
easat-4434	166	6	experience	experience	NOUN
easat-4434	166	7	of	of	ADP
easat-4434	166	8	using	use	VERB
easat-4434	166	9	products	product	NOUN
easat-4434	166	10	or	or	CCONJ
easat-4434	166	11	services	service	NOUN
easat-4434	166	12	at	at	ADP
easat-4434	166	13	pt	pt	PROPN
easat-4434	166	14	bheta	bheta	PROPN
easat-4434	166	15	yard	yard	NOUN
easat-4434	166	16	nusantara	nusantara	NOUN
easat-4434	166	17	.	.	PUNCT
easat-4434	167	1	ordinal	ordinal	ADJ
easat-4434	167	2	17	17	NUM
easat-4434	167	3	.	.	PUNCT
easat-4434	168	1	consumers	consumer	NOUN
easat-4434	168	2	plan	plan	VERB
easat-4434	168	3	to	to	PART
easat-4434	168	4	use	use	VERB
easat-4434	168	5	pt	pt	X
easat-4434	168	6	bheta	bheta	PROPN
easat-4434	168	7	yard	yard	NOUN
easat-4434	168	8	nusantara	nusantara	PROPN
easat-4434	168	9	products	product	NOUN
easat-4434	168	10	/	/	SYM
easat-4434	168	11	services	service	NOUN
easat-4434	168	12	again	again	ADV
easat-4434	168	13	in	in	ADP
easat-4434	168	14	the	the	DET
easat-4434	168	15	future	future	NOUN
easat-4434	168	16	.	.	PUNCT
easat-4434	169	1	18	18	NUM
easat-4434	169	2	.	.	PUNCT
easat-4434	170	1	consumers	consumer	NOUN
easat-4434	170	2	recommend	recommend	VERB
easat-4434	170	3	pt	pt	PROPN
easat-4434	170	4	bheta	bheta	PROPN
easat-4434	170	5	yard	yard	NOUN
easat-4434	170	6	nusantara	nusantara	PROPN
easat-4434	170	7	products	product	NOUN
easat-4434	170	8	/	/	SYM
easat-4434	170	9	services	service	NOUN
easat-4434	170	10	to	to	ADP
easat-4434	170	11	others	other	NOUN
easat-4434	170	12	table	table	VERB
easat-4434	170	13	3	3	NUM
easat-4434	170	14	.	.	PUNCT
easat-4434	170	15	scale	scale	NOUN
easat-4434	170	16	likert	likert	NOUN
easat-4434	170	17	.	.	PUNCT
easat-4434	171	1	no	no	INTJ
easat-4434	171	2	.	.	PUNCT
easat-4434	172	1	statement	statement	NOUN
easat-4434	172	2	score	score	NOUN
easat-4434	172	3	1	1	NUM
easat-4434	172	4	strongly	strongly	ADV
easat-4434	172	5	disagree	disagree	VERB
easat-4434	172	6	1	1	NUM
easat-4434	172	7	2	2	NUM
easat-4434	172	8	disagree	disagree	VERB
easat-4434	172	9	2	2	NUM
easat-4434	172	10	3	3	NUM
easat-4434	172	11	agree	agree	VERB
easat-4434	172	12	3	3	NUM
easat-4434	172	13	4	4	NUM
easat-4434	172	14	strongly	strongly	ADV
easat-4434	172	15	agree	agree	VERB
easat-4434	172	16	4	4	NUM
easat-4434	172	17	3.5	3.5	NUM
easat-4434	172	18	.	.	PUNCT
easat-4434	173	1	validity	validity	NOUN
easat-4434	173	2	test	test	NOUN
easat-4434	173	3	according	accord	VERB
easat-4434	173	4	to	to	ADP
easat-4434	173	5	dewi	dewi	PROPN
easat-4434	173	6	and	and	CCONJ
easat-4434	173	7	sudaryanto	sudaryanto	ADP
easat-4434	173	8	[	[	X
easat-4434	173	9	16	16	NUM
easat-4434	173	10	]	]	PUNCT
easat-4434	173	11	the	the	DET
easat-4434	173	12	validity	validity	NOUN
easat-4434	173	13	test	test	NOUN
easat-4434	173	14	is	be	AUX
easat-4434	173	15	a	a	DET
easat-4434	173	16	test	test	NOUN
easat-4434	173	17	used	use	VERB
easat-4434	173	18	to	to	PART
easat-4434	173	19	find	find	VERB
easat-4434	173	20	out	out	ADP
easat-4434	173	21	and	and	CCONJ
easat-4434	173	22	test	test	VERB
easat-4434	173	23	the	the	DET
easat-4434	173	24	accuracy	accuracy	NOUN
easat-4434	173	25	and	and	CCONJ
easat-4434	173	26	determination	determination	NOUN
easat-4434	173	27	of	of	ADP
easat-4434	173	28	a	a	DET
easat-4434	173	29	measuring	measure	VERB
easat-4434	173	30	instrument	instrument	NOUN
easat-4434	173	31	to	to	PART
easat-4434	173	32	be	be	AUX
easat-4434	173	33	used	use	VERB
easat-4434	173	34	as	as	ADP
easat-4434	173	35	a	a	DET
easat-4434	173	36	measure	measure	NOUN
easat-4434	173	37	of	of	ADP
easat-4434	173	38	something	something	PRON
easat-4434	173	39	that	that	PRON
easat-4434	173	40	should	should	AUX
easat-4434	173	41	be	be	AUX
easat-4434	173	42	measured	measure	VERB
easat-4434	173	43	.	.	PUNCT
easat-4434	174	1	the	the	DET
easat-4434	174	2	test	test	NOUN
easat-4434	174	3	is	be	AUX
easat-4434	174	4	intended	intend	VERB
easat-4434	174	5	to	to	PART
easat-4434	174	6	provide	provide	VERB
easat-4434	174	7	a	a	DET
easat-4434	174	8	measurement	measurement	NOUN
easat-4434	174	9	of	of	ADP
easat-4434	174	10	the	the	DET
easat-4434	174	11	validity	validity	NOUN
easat-4434	174	12	of	of	ADP
easat-4434	174	13	each	each	DET
easat-4434	174	14	question	question	NOUN
easat-4434	174	15	item	item	NOUN
easat-4434	174	16	used	use	VERB
easat-4434	174	17	in	in	ADP
easat-4434	174	18	the	the	DET
easat-4434	174	19	study	study	NOUN
easat-4434	174	20	.	.	PUNCT
easat-4434	175	1	the	the	DET
easat-4434	175	2	calculation	calculation	NOUN
easat-4434	175	3	of	of	ADP
easat-4434	175	4	the	the	DET
easat-4434	175	5	validity	validity	NOUN
easat-4434	175	6	test	test	NOUN
easat-4434	175	7	was	be	AUX
easat-4434	175	8	carried	carry	VERB
easat-4434	175	9	out	out	ADP
easat-4434	175	10	using	use	VERB
easat-4434	175	11	the	the	DET
easat-4434	175	12	help	help	NOUN
easat-4434	175	13	of	of	ADP
easat-4434	175	14	software	software	NOUN
easat-4434	175	15	ibm	ibm	PROPN
easat-4434	175	16	spss	spss	PROPN
easat-4434	175	17	statistic	statistic	NOUN
easat-4434	175	18	21	21	NUM
easat-4434	175	19	.	.	PUNCT
easat-4434	176	1	where	where	SCONJ
easat-4434	176	2	the	the	DET
easat-4434	176	3	researcher	researcher	NOUN
easat-4434	176	4	uses	use	VERB
easat-4434	176	5	the	the	DET
easat-4434	176	6	validity	validity	NOUN
easat-4434	176	7	method	method	NOUN
easat-4434	176	8	for	for	ADP
easat-4434	176	9	validation	validation	NOUN
easat-4434	176	10	,	,	PUNCT
easat-4434	176	11	the	the	DET
easat-4434	176	12	method	method	NOUN
easat-4434	176	13	is	be	AUX
easat-4434	176	14	to	to	PART
easat-4434	176	15	correlate	correlate	VERB
easat-4434	176	16	each	each	DET
easat-4434	176	17	score	score	NOUN
easat-4434	176	18	on	on	ADP
easat-4434	176	19	each	each	DET
easat-4434	176	20	question	question	NOUN
easat-4434	176	21	item	item	NOUN
easat-4434	176	22	with	with	ADP
easat-4434	176	23	the	the	DET
easat-4434	176	24	overall	overall	ADJ
easat-4434	176	25	score	score	NOUN
easat-4434	176	26	of	of	ADP
easat-4434	176	27	each	each	DET
easat-4434	176	28	attribute	attribute	NOUN
easat-4434	176	29	.	.	PUNCT
easat-4434	177	1	the	the	DET
easat-4434	177	2	validity	validity	NOUN
easat-4434	177	3	test	test	NOUN
easat-4434	177	4	was	be	AUX
easat-4434	177	5	used	use	VERB
easat-4434	177	6	to	to	PART
easat-4434	177	7	calculate	calculate	VERB
easat-4434	177	8	the	the	DET
easat-4434	177	9	correlation	correlation	NOUN
easat-4434	177	10	value	value	NOUN
easat-4434	177	11	(	(	PUNCT
easat-4434	177	12	r	r	NOUN
easat-4434	177	13	)	)	PUNCT
easat-4434	177	14	between	between	ADP
easat-4434	177	15	the	the	DET
easat-4434	177	16	data	datum	NOUN
easat-4434	177	17	of	of	ADP
easat-4434	177	18	each	each	DET
easat-4434	177	19	question	question	NOUN
easat-4434	177	20	and	and	CCONJ
easat-4434	177	21	the	the	DET
easat-4434	177	22	total	total	ADJ
easat-4434	177	23	score	score	NOUN
easat-4434	177	24	.	.	PUNCT
easat-4434	178	1	the	the	DET
easat-4434	178	2	significance	significance	NOUN
easat-4434	178	3	test	test	NOUN
easat-4434	178	4	was	be	AUX
easat-4434	178	5	carried	carry	VERB
easat-4434	178	6	out	out	ADP
easat-4434	178	7	by	by	ADP
easat-4434	178	8	comparing	compare	VERB
easat-4434	178	9	the	the	DET
easat-4434	178	10	value	value	NOUN
easat-4434	178	11	of	of	ADP
easat-4434	178	12	r	r	NOUN
easat-4434	178	13	calculation	calculation	NOUN
easat-4434	178	14	and	and	CCONJ
easat-4434	178	15	r	r	NOUN
easat-4434	178	16	table	table	NOUN
easat-4434	178	17	with	with	ADP
easat-4434	178	18	degrees	degree	NOUN
easat-4434	178	19	of	of	ADP
easat-4434	178	20	freedom	freedom	NOUN
easat-4434	178	21	(	(	PUNCT
easat-4434	178	22	df	df	NOUN
easat-4434	178	23	)	)	PUNCT
easat-4434	178	24	=	=	PUNCT
easat-4434	178	25	n-2	n-2	NOUN
easat-4434	178	26	.	.	PUNCT
easat-4434	179	1	the	the	DET
easat-4434	179	2	results	result	NOUN
easat-4434	179	3	are	be	AUX
easat-4434	179	4	as	as	SCONJ
easat-4434	179	5	follows	follow	VERB
easat-4434	179	6	:	:	PUNCT
easat-4434	179	7	(	(	PUNCT
easat-4434	179	8	a	a	X
easat-4434	179	9	)	)	PUNCT
easat-4434	179	10	if	if	SCONJ
easat-4434	179	11	r	r	NOUN
easat-4434	179	12	counts	count	VERB
easat-4434	179	13	>	>	X
easat-4434	179	14	r	r	NOUN
easat-4434	179	15	table	table	NOUN
easat-4434	179	16	,	,	PUNCT
easat-4434	179	17	then	then	ADV
easat-4434	179	18	the	the	DET
easat-4434	179	19	question	question	NOUN
easat-4434	179	20	is	be	AUX
easat-4434	179	21	declared	declare	VERB
easat-4434	179	22	valid	valid	ADJ
easat-4434	179	23	,	,	PUNCT
easat-4434	179	24	(	(	PUNCT
easat-4434	179	25	b	b	X
easat-4434	179	26	)	)	PUNCT
easat-4434	179	27	if	if	SCONJ
easat-4434	179	28	r	r	NOUN
easat-4434	179	29	counts	count	VERB
easat-4434	179	30	<	<	X
easat-4434	179	31	r	r	NOUN
easat-4434	179	32	table	table	NOUN
easat-4434	179	33	,	,	PUNCT
easat-4434	179	34	then	then	ADV
easat-4434	179	35	the	the	DET
easat-4434	179	36	question	question	NOUN
easat-4434	179	37	is	be	AUX
easat-4434	179	38	declared	declare	VERB
easat-4434	179	39	invalid	invalid	ADJ
easat-4434	179	40	.	.	PUNCT
easat-4434	180	1	3.6	3.6	NUM
easat-4434	180	2	.	.	PUNCT
easat-4434	181	1	reliability	reliability	NOUN
easat-4434	181	2	test	test	NOUN
easat-4434	181	3	the	the	DET
easat-4434	181	4	concept	concept	NOUN
easat-4434	181	5	of	of	ADP
easat-4434	181	6	reliability	reliability	NOUN
easat-4434	181	7	is	be	AUX
easat-4434	181	8	the	the	DET
easat-4434	181	9	extent	extent	NOUN
easat-4434	181	10	to	to	PART
easat-4434	181	11	which	which	PRON
easat-4434	181	12	the	the	DET
easat-4434	181	13	results	result	NOUN
easat-4434	181	14	of	of	ADP
easat-4434	181	15	a	a	DET
easat-4434	181	16	subtraction	subtraction	NOUN
easat-4434	181	17	used	use	VERB
easat-4434	181	18	remain	remain	VERB
easat-4434	181	19	reliable	reliable	ADJ
easat-4434	181	20	and	and	CCONJ
easat-4434	181	21	free	free	ADJ
easat-4434	181	22	from	from	ADP
easat-4434	181	23	measurement	measurement	NOUN
easat-4434	181	24	errors	error	NOUN
easat-4434	181	25	(	(	PUNCT
easat-4434	181	26	measurement	measurement	NOUN
easat-4434	181	27	error	error	NOUN
easat-4434	181	28	)	)	PUNCT
easat-4434	181	29	.	.	PUNCT
easat-4434	182	1	instrument	instrument	NOUN
easat-4434	182	2	reliability	reliability	NOUN
easat-4434	182	3	tests	test	NOUN
easat-4434	182	4	are	be	AUX
easat-4434	182	5	used	use	VERB
easat-4434	182	6	to	to	PART
easat-4434	182	7	determine	determine	VERB
easat-4434	182	8	whether	whether	SCONJ
easat-4434	182	9	the	the	DET
easat-4434	182	10	data	datum	NOUN
easat-4434	182	11	that	that	PRON
easat-4434	182	12	will	will	AUX
easat-4434	182	13	be	be	AUX
easat-4434	182	14	generated	generate	VERB
easat-4434	182	15	is	be	AUX
easat-4434	182	16	reliable	reliable	ADJ
easat-4434	182	17	or	or	CCONJ
easat-4434	182	18	robust	robust	ADJ
easat-4434	182	19	.	.	PUNCT
easat-4434	183	1	reliability	reliability	NOUN
easat-4434	183	2	tests	test	NOUN
easat-4434	183	3	measure	measure	VERB
easat-4434	183	4	the	the	DET
easat-4434	183	5	variables	variable	NOUN
easat-4434	183	6	used	use	VERB
easat-4434	183	7	through	through	ADP
easat-4434	183	8	questions	question	NOUN
easat-4434	183	9	or	or	CCONJ
easat-4434	183	10	statements	statement	NOUN
easat-4434	183	11	used	use	VERB
easat-4434	183	12	(	(	PUNCT
easat-4434	183	13	darma	darma	PROPN
easat-4434	183	14	,	,	PUNCT
easat-4434	183	15	2021	2021	NUM
easat-4434	183	16	)	)	PUNCT
easat-4434	183	17	.	.	PUNCT
easat-4434	184	1	an	an	DET
easat-4434	184	2	instrument	instrument	NOUN
easat-4434	184	3	to	to	PART
easat-4434	184	4	measure	measure	VERB
easat-4434	184	5	each	each	DET
easat-4434	184	6	variable	variable	NOUN
easat-4434	184	7	is	be	AUX
easat-4434	184	8	said	say	VERB
easat-4434	184	9	to	to	PART
easat-4434	184	10	be	be	AUX
easat-4434	184	11	reliable	reliable	ADJ
easat-4434	184	12	if	if	SCONJ
easat-4434	184	13	it	it	PRON
easat-4434	184	14	meets	meet	VERB
easat-4434	184	15	the	the	DET
easat-4434	184	16	specified	specified	ADJ
easat-4434	184	17	reliability	reliability	NOUN
easat-4434	184	18	limits	limit	NOUN
easat-4434	184	19	[	[	X
easat-4434	184	20	17	17	NUM
easat-4434	184	21	]	]	SYM
easat-4434	184	22	:	:	PUNCT
easat-4434	184	23	(	(	PUNCT
easat-4434	184	24	a	a	X
easat-4434	184	25	)	)	PUNCT
easat-4434	184	26	if	if	SCONJ
easat-4434	184	27	r	r	NOUN
easat-4434	184	28	alpha	alpha	NOUN
easat-4434	184	29	>	>	X
easat-4434	184	30	0.70	0.70	NUM
easat-4434	184	31	,	,	PUNCT
easat-4434	184	32	then	then	ADV
easat-4434	184	33	the	the	DET
easat-4434	184	34	question	question	NOUN
easat-4434	184	35	is	be	AUX
easat-4434	184	36	reliable	reliable	ADJ
easat-4434	184	37	,	,	PUNCT
easat-4434	184	38	(	(	PUNCT
easat-4434	184	39	b	b	X
easat-4434	184	40	)	)	PUNCT
easat-4434	184	41	if	if	SCONJ
easat-4434	184	42	r	r	NOUN
easat-4434	184	43	alpha	alpha	NOUN
easat-4434	184	44	<	<	X
easat-4434	184	45	0.70	0.70	NUM
easat-4434	184	46	,	,	PUNCT
easat-4434	184	47	then	then	ADV
easat-4434	184	48	the	the	DET
easat-4434	184	49	question	question	NOUN
easat-4434	184	50	is	be	AUX
easat-4434	184	51	not	not	PART
easat-4434	184	52	reliable	reliable	ADJ
easat-4434	184	53	.	.	PUNCT
easat-4434	185	1	3.7	3.7	NUM
easat-4434	185	2	.	.	PUNCT
easat-4434	185	3	metode	metode	NOUN
easat-4434	185	4	importance	importance	NOUN
easat-4434	185	5	performance	performance	NOUN
easat-4434	185	6	analysis	analysis	NOUN
easat-4434	185	7	(	(	PUNCT
easat-4434	185	8	ipa	ipa	PROPN
easat-4434	185	9	)	)	PUNCT
easat-4434	185	10	method	method	NOUN
easat-4434	185	11	importance	importance	NOUN
easat-4434	185	12	performance	performance	NOUN
easat-4434	185	13	analysis	analysis	NOUN
easat-4434	185	14	(	(	PUNCT
easat-4434	185	15	ipa	ipa	PROPN
easat-4434	185	16	)	)	PUNCT
easat-4434	185	17	is	be	AUX
easat-4434	185	18	one	one	NUM
easat-4434	185	19	of	of	ADP
easat-4434	185	20	the	the	DET
easat-4434	185	21	methods	method	NOUN
easat-4434	185	22	used	use	VERB
easat-4434	185	23	by	by	ADP
easat-4434	185	24	researchers	researcher	NOUN
easat-4434	185	25	to	to	PART
easat-4434	185	26	find	find	VERB
easat-4434	185	27	out	out	ADP
easat-4434	185	28	how	how	SCONJ
easat-4434	185	29	satisfied	satisfied	ADJ
easat-4434	185	30	consumers	consumer	NOUN
easat-4434	185	31	are	be	AUX
easat-4434	185	32	with	with	ADP
easat-4434	185	33	the	the	DET
easat-4434	185	34	company	company	NOUN
easat-4434	185	35	's	's	PART
easat-4434	185	36	performance	performance	NOUN
easat-4434	185	37	and	and	CCONJ
easat-4434	185	38	also	also	ADV
easat-4434	185	39	how	how	SCONJ
easat-4434	185	40	much	much	ADJ
easat-4434	185	41	the	the	DET
easat-4434	185	42	service	service	NOUN
easat-4434	185	43	provider	provider	NOUN
easat-4434	185	44	understands	understand	VERB
easat-4434	185	45	what	what	PRON
easat-4434	185	46	consumers	consumer	NOUN
easat-4434	185	47	want	want	VERB
easat-4434	185	48	from	from	ADP
easat-4434	185	49	the	the	DET
easat-4434	185	50	services	service	NOUN
easat-4434	185	51	they	they	PRON
easat-4434	185	52	provide	provide	VERB
easat-4434	185	53	[	[	X
easat-4434	185	54	10	10	NUM
easat-4434	185	55	]	]	PUNCT
easat-4434	185	56	.	.	PUNCT
easat-4434	186	1	this	this	DET
easat-4434	186	2	method	method	NOUN
easat-4434	186	3	has	have	VERB
easat-4434	186	4	the	the	DET
easat-4434	186	5	purpose	purpose	NOUN
easat-4434	186	6	of	of	ADP
easat-4434	186	7	measuring	measure	VERB
easat-4434	186	8	the	the	DET
easat-4434	186	9	relationship	relationship	NOUN
easat-4434	186	10	between	between	ADP
easat-4434	186	11	customer	customer	NOUN
easat-4434	186	12	perception	perception	NOUN
easat-4434	186	13	and	and	CCONJ
easat-4434	186	14	the	the	DET
easat-4434	186	15	priority	priority	NOUN
easat-4434	186	16	of	of	ADP
easat-4434	186	17	improving	improve	VERB
easat-4434	186	18	the	the	DET
easat-4434	186	19	quality	quality	NOUN
easat-4434	186	20	of	of	ADP
easat-4434	186	21	services	service	NOUN
easat-4434	186	22	or	or	CCONJ
easat-4434	186	23	products	product	NOUN
easat-4434	186	24	that	that	PRON
easat-4434	186	25	can	can	AUX
easat-4434	186	26	be	be	AUX
easat-4434	186	27	known	know	VERB
easat-4434	186	28	as	as	ADP
easat-4434	186	29	quadrant	quadrant	ADJ
easat-4434	186	30	analysis	analysis	NOUN
easat-4434	186	31	.	.	PUNCT
easat-4434	187	1	1	1	X
easat-4434	187	2	.	.	X
easat-4434	187	3	according	accord	VERB
easat-4434	187	4	to	to	ADP
easat-4434	187	5	kurniawan	kurniawan	PROPN
easat-4434	187	6	and	and	CCONJ
easat-4434	187	7	febrianti	febrianti	VERB
easat-4434	187	8	[	[	X
easat-4434	187	9	18	18	NUM
easat-4434	187	10	]	]	PUNCT
easat-4434	187	11	the	the	DET
easat-4434	187	12	formula	formula	NOUN
easat-4434	187	13	used	use	VERB
easat-4434	187	14	to	to	PART
easat-4434	187	15	determine	determine	VERB
easat-4434	187	16	the	the	DET
easat-4434	187	17	level	level	NOUN
easat-4434	187	18	of	of	ADP
easat-4434	187	19	conformity	conformity	NOUN
easat-4434	187	20	is	be	AUX
easat-4434	187	21	as	as	SCONJ
easat-4434	187	22	follows	follow	VERB
easat-4434	187	23	:	:	PUNCT
easat-4434	187	24	tki	tki	X
easat-4434	187	25	=	=	PUNCT
easat-4434	187	26	𝘟𝑖	𝘟𝑖	NUM
easat-4434	187	27	𝘠𝑖	𝘠𝑖	PROPN
easat-4434	187	28	x	x	SYM
easat-4434	187	29	100	100	NUM
easat-4434	187	30	%	%	NOUN
easat-4434	187	31	information	information	NOUN
easat-4434	187	32	:	:	PUNCT
easat-4434	187	33	tki	tki	X
easat-4434	187	34	=	=	SYM
easat-4434	187	35	conformance	conformance	NOUN
easat-4434	187	36	level	level	NOUN
easat-4434	187	37	xi	xi	X
easat-4434	188	1	=	=	NOUN
easat-4434	188	2	performance	performance	NOUN
easat-4434	188	3	level	level	NOUN
easat-4434	188	4	assessment	assessment	NOUN
easat-4434	188	5	score	score	NOUN
easat-4434	188	6	yi	yi	NOUN
easat-4434	188	7	=	=	NOUN
easat-4434	188	8	importance	importance	NOUN
easat-4434	188	9	level	level	NOUN
easat-4434	188	10	research	research	NOUN
easat-4434	188	11	score	score	NOUN
easat-4434	188	12	92	92	NUM
easat-4434	188	13	edelweiss	edelweiss	PROPN
easat-4434	188	14	applied	apply	VERB
easat-4434	188	15	science	science	NOUN
easat-4434	188	16	and	and	CCONJ
easat-4434	188	17	technology	technology	NOUN
easat-4434	188	18	issn	issn	PROPN
easat-4434	188	19	:	:	PUNCT
easat-4434	188	20	2576	2576	NUM
easat-4434	188	21	-	-	SYM
easat-4434	188	22	8484	8484	NUM
easat-4434	188	23	vol	vol	NOUN
easat-4434	188	24	.	.	PROPN
easat-4434	189	1	9	9	NUM
easat-4434	189	2	,	,	PUNCT
easat-4434	189	3	no	no	INTJ
easat-4434	189	4	.	.	NOUN
easat-4434	189	5	2	2	NUM
easat-4434	189	6	:	:	SYM
easat-4434	189	7	84	84	NUM
easat-4434	189	8	-	-	SYM
easat-4434	189	9	97	97	NUM
easat-4434	189	10	,	,	PUNCT
easat-4434	189	11	2025	2025	NUM
easat-4434	189	12	doi	doi	NOUN
easat-4434	189	13	:	:	PUNCT
easat-4434	189	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	189	15	©	©	PROPN
easat-4434	189	16	2025	2025	NUM
easat-4434	189	17	by	by	ADP
easat-4434	189	18	the	the	DET
easat-4434	189	19	authors	author	NOUN
easat-4434	189	20	;	;	PUNCT
easat-4434	189	21	licensee	licensee	PROPN
easat-4434	189	22	learning	learning	NOUN
easat-4434	189	23	gate	gate	NOUN
easat-4434	189	24	2	2	NUM
easat-4434	189	25	.	.	PUNCT
easat-4434	189	26	then	then	ADV
easat-4434	189	27	calculate	calculate	VERB
easat-4434	189	28	the	the	DET
easat-4434	189	29	average	average	ADJ
easat-4434	189	30	value	value	NOUN
easat-4434	189	31	for	for	ADP
easat-4434	189	32	each	each	DET
easat-4434	189	33	attribute	attribute	NOUN
easat-4434	189	34	by	by	ADP
easat-4434	189	35	using	use	VERB
easat-4434	189	36	the	the	DET
easat-4434	189	37	following	follow	VERB
easat-4434	189	38	formula	formula	NOUN
easat-4434	189	39	:	:	PUNCT
easat-4434	189	40	�	�	NOUN
easat-4434	189	41	̅	̅	NOUN
easat-4434	189	42	�	�	NOUN
easat-4434	189	43	=	=	SYM
easat-4434	189	44	∑𝑥𝑖	∑𝑥𝑖	ADP
easat-4434	189	45	𝑛	𝑛	PROPN
easat-4434	189	46	and	and	CCONJ
easat-4434	189	47	�	�	PROPN
easat-4434	189	48	̅	̅	NOUN
easat-4434	189	49	�	�	NOUN
easat-4434	189	50	=	=	SYM
easat-4434	189	51	∑𝑦𝑖	∑𝑦𝑖	NOUN
easat-4434	189	52	𝑛	𝑛	DET
easat-4434	189	53	information	information	NOUN
easat-4434	189	54	:	:	PUNCT
easat-4434	189	55	�	�	PROPN
easat-4434	189	56	̅	̅	NOUN
easat-4434	189	57	�	�	NOUN
easat-4434	189	58	=	=	SYM
easat-4434	189	59	average	average	ADJ
easat-4434	189	60	performance	performance	NOUN
easat-4434	189	61	level	level	NOUN
easat-4434	189	62	score	score	NOUN
easat-4434	189	63	�	�	NOUN
easat-4434	189	64	̅	̅	NOUN
easat-4434	189	65	�	�	NOUN
easat-4434	189	66	=	=	SYM
easat-4434	189	67	average	average	ADJ
easat-4434	189	68	importance	importance	NOUN
easat-4434	189	69	score	score	NOUN
easat-4434	189	70	∑𝑥𝑖	∑𝑥𝑖	PRON
easat-4434	190	1	and	and	CCONJ
easat-4434	190	2	=	=	SYM
easat-4434	190	3	the	the	DET
easat-4434	190	4	sum	sum	NOUN
easat-4434	190	5	of	of	ADP
easat-4434	190	6	all	all	DET
easat-4434	190	7	variables	variable	NOUN
easat-4434	190	8	representing	represent	VERB
easat-4434	190	9	each	each	DET
easat-4434	190	10	dimension∑𝑦𝑖	dimension∑𝑦𝑖	PROPN
easat-4434	190	11	n	n	NOUN
easat-4434	190	12	=	=	NOUN
easat-4434	190	13	total	total	ADJ
easat-4434	190	14	customer	customer	NOUN
easat-4434	190	15	data	data	VERB
easat-4434	190	16	3	3	NUM
easat-4434	190	17	.	.	PUNCT
easat-4434	191	1	cartesian	cartesian	ADJ
easat-4434	191	2	diagram	diagram	NOUN
easat-4434	191	3	is	be	AUX
easat-4434	191	4	a	a	DET
easat-4434	191	5	space	space	NOUN
easat-4434	191	6	divided	divide	VERB
easat-4434	191	7	into	into	ADP
easat-4434	191	8	four	four	NUM
easat-4434	191	9	parts	part	NOUN
easat-4434	191	10	bounded	bound	VERB
easat-4434	191	11	by	by	ADP
easat-4434	191	12	two	two	NUM
easat-4434	191	13	lines	line	NOUN
easat-4434	191	14	perpendicular	perpendicular	ADJ
easat-4434	191	15	to	to	ADP
easat-4434	191	16	each	each	DET
easat-4434	191	17	other	other	ADJ
easat-4434	191	18	at	at	ADP
easat-4434	191	19	the	the	DET
easat-4434	191	20	point	point	NOUN
easat-4434	191	21	(	(	PUNCT
easat-4434	191	22	�	�	PROPN
easat-4434	191	23	̿	̿	PROPN
easat-4434	191	24	�	�	PROPN
easat-4434	191	25	,	,	PUNCT
easat-4434	191	26	�	�	PROPN
easat-4434	191	27	̿	̿	NOUN
easat-4434	191	28	�	�	PROPN
easat-4434	191	29	)	)	PUNCT
easat-4434	191	30	.	.	PUNCT
easat-4434	192	1	the	the	DET
easat-4434	192	2	point	point	NOUN
easat-4434	192	3	is	be	AUX
easat-4434	192	4	obtained	obtain	VERB
easat-4434	192	5	from	from	ADP
easat-4434	192	6	the	the	DET
easat-4434	192	7	following	follow	VERB
easat-4434	192	8	formula	formula	NOUN
easat-4434	192	9	:	:	PUNCT
easat-4434	192	10	�	�	PROPN
easat-4434	192	11	̅̅	̅̅	NOUN
easat-4434	192	12	�	�	PROPN
easat-4434	192	13	=	=	SYM
easat-4434	192	14	∑	∑	PUNCT
easat-4434	192	15	�	�	PROPN
easat-4434	192	16	̅	̅	NOUN
easat-4434	192	17	�	�	NOUN
easat-4434	192	18	𝑖	𝑖	SYM
easat-4434	192	19	𝑛	𝑛	PRON
easat-4434	192	20	𝑖=1	𝑖=1	PROPN
easat-4434	192	21	𝑘	𝑘	PROPN
easat-4434	192	22	and	and	CCONJ
easat-4434	192	23	�	�	PROPN
easat-4434	192	24	̿	̿	NOUN
easat-4434	192	25	�	�	PROPN
easat-4434	192	26	=	=	SYM
easat-4434	192	27	∑	∑	PUNCT
easat-4434	192	28	�	�	PROPN
easat-4434	192	29	̅	̅	NOUN
easat-4434	192	30	�	�	NOUN
easat-4434	192	31	𝑖	𝑖	SYM
easat-4434	192	32	𝑛	𝑛	PRON
easat-4434	192	33	𝑖=1	𝑖=1	PROPN
easat-4434	193	1	𝑘	𝑘	DET
easat-4434	193	2	information	information	NOUN
easat-4434	193	3	:	:	PUNCT
easat-4434	193	4	�	�	PROPN
easat-4434	193	5	̿	̿	PART
easat-4434	193	6	�	�	NOUN
easat-4434	193	7	=	=	SYM
easat-4434	193	8	limit	limit	NOUN
easat-4434	193	9	of	of	ADP
easat-4434	193	10	x	x	PUNCT
easat-4434	193	11	axis	axis	NOUN
easat-4434	193	12	(	(	PUNCT
easat-4434	193	13	performance	performance	NOUN
easat-4434	193	14	level	level	NOUN
easat-4434	193	15	)	)	PUNCT
easat-4434	193	16	�	�	PROPN
easat-4434	193	17	̿	̿	NOUN
easat-4434	193	18	�	�	PROPN
easat-4434	193	19	=	=	SYM
easat-4434	193	20	y	y	ADJ
easat-4434	193	21	-	-	PUNCT
easat-4434	193	22	axis	axis	NOUN
easat-4434	193	23	limit	limit	NOUN
easat-4434	193	24	(	(	PUNCT
easat-4434	193	25	importance	importance	NOUN
easat-4434	193	26	level	level	NOUN
easat-4434	193	27	)	)	PUNCT
easat-4434	193	28	k	k	NOUN
easat-4434	194	1	=	=	PUNCT
easat-4434	194	2	number	number	NOUN
easat-4434	194	3	of	of	ADP
easat-4434	194	4	attributes	attribute	NOUN
easat-4434	194	5	studied	study	VERB
easat-4434	194	6	n	n	NOUN
easat-4434	194	7	=	=	NOUN
easat-4434	194	8	number	number	NOUN
easat-4434	194	9	of	of	ADP
easat-4434	194	10	respondents	respondent	NOUN
easat-4434	194	11	4	4	NUM
easat-4434	194	12	.	.	NOUN
easat-4434	194	13	result	result	NOUN
easat-4434	194	14	and	and	CCONJ
easat-4434	194	15	discussion	discussion	NOUN
easat-4434	194	16	4.1	4.1	NUM
easat-4434	194	17	.	.	PUNCT
easat-4434	195	1	results	result	NOUN
easat-4434	195	2	of	of	ADP
easat-4434	195	3	validity	validity	NOUN
easat-4434	195	4	and	and	CCONJ
easat-4434	195	5	reliability	reliability	NOUN
easat-4434	195	6	tests	test	VERB
easat-4434	195	7	the	the	DET
easat-4434	195	8	following	follow	VERB
easat-4434	195	9	is	be	AUX
easat-4434	195	10	a	a	DET
easat-4434	195	11	table	table	NOUN
easat-4434	195	12	of	of	ADP
easat-4434	195	13	the	the	DET
easat-4434	195	14	results	result	NOUN
easat-4434	195	15	of	of	ADP
easat-4434	195	16	the	the	DET
easat-4434	195	17	validity	validity	NOUN
easat-4434	195	18	test	test	NOUN
easat-4434	195	19	and	and	CCONJ
easat-4434	195	20	the	the	DET
easat-4434	195	21	results	result	NOUN
easat-4434	195	22	of	of	ADP
easat-4434	195	23	the	the	DET
easat-4434	195	24	reliability	reliability	NOUN
easat-4434	195	25	test	test	NOUN
easat-4434	195	26	that	that	PRON
easat-4434	195	27	has	have	AUX
easat-4434	195	28	been	be	AUX
easat-4434	195	29	carried	carry	VERB
easat-4434	195	30	out	out	ADP
easat-4434	195	31	.	.	PUNCT
easat-4434	196	1	this	this	DET
easat-4434	196	2	data	data	NOUN
easat-4434	196	3	is	be	AUX
easat-4434	196	4	used	use	VERB
easat-4434	196	5	to	to	PART
easat-4434	196	6	ensure	ensure	VERB
easat-4434	196	7	that	that	SCONJ
easat-4434	196	8	the	the	DET
easat-4434	196	9	research	research	NOUN
easat-4434	196	10	instrument	instrument	NOUN
easat-4434	196	11	meets	meet	VERB
easat-4434	196	12	the	the	DET
easat-4434	196	13	necessary	necessary	ADJ
easat-4434	196	14	criteria	criterion	NOUN
easat-4434	196	15	.	.	PUNCT
easat-4434	197	1	the	the	DET
easat-4434	197	2	validity	validity	NOUN
easat-4434	197	3	test	test	NOUN
easat-4434	197	4	aims	aim	VERB
easat-4434	197	5	to	to	PART
easat-4434	197	6	measure	measure	VERB
easat-4434	197	7	the	the	DET
easat-4434	197	8	suitability	suitability	NOUN
easat-4434	197	9	of	of	ADP
easat-4434	197	10	the	the	DET
easat-4434	197	11	measuring	measure	VERB
easat-4434	197	12	instrument	instrument	NOUN
easat-4434	197	13	,	,	PUNCT
easat-4434	197	14	while	while	SCONJ
easat-4434	197	15	the	the	DET
easat-4434	197	16	reliability	reliability	NOUN
easat-4434	197	17	test	test	NOUN
easat-4434	197	18	ensures	ensure	VERB
easat-4434	197	19	the	the	DET
easat-4434	197	20	consistency	consistency	NOUN
easat-4434	197	21	of	of	ADP
easat-4434	197	22	the	the	DET
easat-4434	197	23	measurement	measurement	NOUN
easat-4434	197	24	results	result	VERB
easat-4434	197	25	.	.	PUNCT
easat-4434	198	1	table	table	NOUN
easat-4434	198	2	4	4	NUM
easat-4434	198	3	.	.	PUNCT
easat-4434	198	4	test	test	NOUN
easat-4434	198	5	of	of	ADP
easat-4434	198	6	validity	validity	NOUN
easat-4434	198	7	of	of	ADP
easat-4434	198	8	service	service	NOUN
easat-4434	198	9	quality	quality	NOUN
easat-4434	198	10	of	of	ADP
easat-4434	198	11	expectations	expectation	NOUN
easat-4434	198	12	and	and	CCONJ
easat-4434	198	13	reality	reality	NOUN
easat-4434	198	14	.	.	PUNCT
easat-4434	199	1	dimension	dimension	NOUN
easat-4434	199	2	statement	statement	NOUN
easat-4434	199	3	items	item	NOUN
easat-4434	199	4	r	r	NOUN
easat-4434	199	5	calculate	calculate	NOUN
easat-4434	199	6	r	r	NOUN
easat-4434	199	7	table	table	NOUN
easat-4434	199	8	validity	validity	NOUN
easat-4434	199	9	hope	hope	VERB
easat-4434	199	10	statement	statement	NOUN
easat-4434	199	11	reliability	reliability	NOUN
easat-4434	199	12	p1	p1	NOUN
easat-4434	199	13	0.560	0.560	NUM
easat-4434	199	14	0.380	0.380	NUM
easat-4434	199	15	0.312	0.312	NUM
easat-4434	199	16	valid	valid	ADJ
easat-4434	199	17	p2	p2	NOUN
easat-4434	199	18	0.357	0.357	NUM
easat-4434	199	19	0.375	0.375	NUM
easat-4434	199	20	0.312	0.312	NUM
easat-4434	199	21	valid	valid	ADJ
easat-4434	199	22	p3	p3	NOUN
easat-4434	199	23	0.351	0.351	NUM
easat-4434	199	24	0.489	0.489	NUM
easat-4434	199	25	0.312	0.312	NUM
easat-4434	199	26	valid	valid	ADJ
easat-4434	199	27	responsiveness	responsiveness	NOUN
easat-4434	199	28	p4	p4	NOUN
easat-4434	199	29	0.388	0.388	NUM
easat-4434	199	30	0.442	0.442	NUM
easat-4434	199	31	0.312	0.312	NUM
easat-4434	199	32	valid	valid	ADJ
easat-4434	199	33	p5	p5	ADJ
easat-4434	199	34	0.356	0.356	NUM
easat-4434	199	35	0.400	0.400	NUM
easat-4434	199	36	0.312	0.312	NUM
easat-4434	199	37	valid	valid	ADJ
easat-4434	199	38	p6	p6	NOUN
easat-4434	199	39	0.398	0.398	NUM
easat-4434	199	40	0.389	0.389	NUM
easat-4434	199	41	0.312	0.312	NUM
easat-4434	199	42	valid	valid	ADJ
easat-4434	199	43	assurance	assurance	NOUN
easat-4434	199	44	p7	p7	VERB
easat-4434	199	45	0.351	0.351	NUM
easat-4434	199	46	0.413	0.413	NUM
easat-4434	199	47	0.312	0.312	NUM
easat-4434	199	48	valid	valid	ADJ
easat-4434	199	49	p8	p8	NOUN
easat-4434	199	50	0.345	0.345	NUM
easat-4434	199	51	0.397	0.397	NUM
easat-4434	199	52	0.312	0.312	NUM
easat-4434	199	53	valid	valid	ADJ
easat-4434	199	54	p9	p9	NOUN
easat-4434	199	55	0.377	0.377	NUM
easat-4434	199	56	0.337	0.337	NUM
easat-4434	199	57	0.312	0.312	NUM
easat-4434	199	58	valid	valid	ADJ
easat-4434	199	59	emphaty	emphaty	NOUN
easat-4434	199	60	p10	p10	NOUN
easat-4434	199	61	0.413	0.413	NUM
easat-4434	199	62	0.374	0.374	NUM
easat-4434	199	63	0.312	0.312	NUM
easat-4434	199	64	valid	valid	ADJ
easat-4434	199	65	p11	p11	NOUN
easat-4434	199	66	0.487	0.487	NUM
easat-4434	199	67	0.358	0.358	NUM
easat-4434	199	68	0.312	0.312	NUM
easat-4434	199	69	valid	valid	ADJ
easat-4434	199	70	p12	p12	NOUN
easat-4434	199	71	0.465	0.465	NUM
easat-4434	199	72	0.353	0.353	NUM
easat-4434	199	73	0.312	0.312	NUM
easat-4434	199	74	valid	valid	ADJ
easat-4434	199	75	tangible	tangible	ADJ
easat-4434	199	76	p13	p13	NOUN
easat-4434	199	77	0.455	0.455	NUM
easat-4434	199	78	0.361	0.361	NUM
easat-4434	199	79	0.312	0.312	NUM
easat-4434	199	80	valid	valid	ADJ
easat-4434	199	81	p14	p14	NOUN
easat-4434	199	82	0.418	0.418	NUM
easat-4434	199	83	0.399	0.399	NUM
easat-4434	199	84	0.312	0.312	NUM
easat-4434	199	85	valid	valid	ADJ
easat-4434	199	86	p15	p15	NOUN
easat-4434	199	87	0.554	0.554	NUM
easat-4434	199	88	0.662	0.662	NUM
easat-4434	199	89	0.312	0.312	NUM
easat-4434	199	90	valid	valid	ADJ
easat-4434	199	91	satisfaction	satisfaction	NOUN
easat-4434	199	92	user	user	NOUN
easat-4434	199	93	p16	p16	NOUN
easat-4434	199	94	0.357	0.357	NUM
easat-4434	199	95	0.320	0.320	NUM
easat-4434	199	96	0.312	0.312	NUM
easat-4434	199	97	valid	valid	ADJ
easat-4434	199	98	p17	p17	NOUN
easat-4434	199	99	0.460	0.460	NUM
easat-4434	199	100	0.338	0.338	NUM
easat-4434	199	101	0.312	0.312	NUM
easat-4434	199	102	valid	valid	ADJ
easat-4434	199	103	p18	p18	NOUN
easat-4434	199	104	0.531	0.531	NUM
easat-4434	199	105	0.508	0.508	NUM
easat-4434	199	106	0.312	0.312	NUM
easat-4434	199	107	valid	valid	NOUN
easat-4434	199	108	based	base	VERB
easat-4434	199	109	on	on	ADP
easat-4434	199	110	the	the	DET
easat-4434	199	111	results	result	NOUN
easat-4434	199	112	of	of	ADP
easat-4434	199	113	the	the	DET
easat-4434	199	114	validity	validity	NOUN
easat-4434	199	115	test	test	NOUN
easat-4434	199	116	on	on	ADP
easat-4434	199	117	the	the	DET
easat-4434	199	118	five	five	NUM
easat-4434	199	119	dimensions	dimension	NOUN
easat-4434	199	120	of	of	ADP
easat-4434	199	121	service	service	NOUN
easat-4434	199	122	quality	quality	NOUN
easat-4434	199	123	and	and	CCONJ
easat-4434	199	124	customer	customer	NOUN
easat-4434	199	125	satisfaction	satisfaction	NOUN
easat-4434	199	126	to	to	ADP
easat-4434	199	127	40	40	NUM
easat-4434	199	128	respondents	respondent	NOUN
easat-4434	199	129	,	,	PUNCT
easat-4434	199	130	it	it	PRON
easat-4434	199	131	can	can	AUX
easat-4434	199	132	be	be	AUX
easat-4434	199	133	seen	see	VERB
easat-4434	199	134	that	that	SCONJ
easat-4434	199	135	the	the	DET
easat-4434	199	136	r	r	NOUN
easat-4434	199	137	calculation	calculation	NOUN
easat-4434	199	138	of	of	ADP
easat-4434	199	139	each	each	DET
easat-4434	199	140	statement	statement	NOUN
easat-4434	199	141	is	be	AUX
easat-4434	199	142	greater	great	ADJ
easat-4434	199	143	than	than	ADP
easat-4434	199	144	the	the	DET
easat-4434	199	145	r	r	NOUN
easat-4434	199	146	of	of	ADP
easat-4434	199	147	the	the	DET
easat-4434	199	148	table	table	NOUN
easat-4434	199	149	.	.	PUNCT
easat-4434	200	1	thus	thus	ADV
easat-4434	200	2	,	,	PUNCT
easat-4434	200	3	all	all	DET
easat-4434	200	4	statements	statement	NOUN
easat-4434	200	5	from	from	ADP
easat-4434	200	6	the	the	DET
easat-4434	200	7	five	five	NUM
easat-4434	200	8	dimensions	dimension	NOUN
easat-4434	200	9	of	of	ADP
easat-4434	200	10	service	service	NOUN
easat-4434	200	11	quality	quality	NOUN
easat-4434	200	12	and	and	CCONJ
easat-4434	200	13	customer	customer	NOUN
easat-4434	200	14	satisfaction	satisfaction	NOUN
easat-4434	200	15	are	be	AUX
easat-4434	200	16	valid	valid	ADJ
easat-4434	200	17	.	.	PUNCT
easat-4434	201	1	93	93	NUM
easat-4434	201	2	edelweiss	edelweiss	PROPN
easat-4434	201	3	applied	apply	VERB
easat-4434	201	4	science	science	NOUN
easat-4434	201	5	and	and	CCONJ
easat-4434	201	6	technology	technology	NOUN
easat-4434	201	7	issn	issn	PROPN
easat-4434	201	8	:	:	PUNCT
easat-4434	201	9	2576	2576	NUM
easat-4434	201	10	-	-	SYM
easat-4434	201	11	8484	8484	NUM
easat-4434	201	12	vol	vol	NOUN
easat-4434	201	13	.	.	PROPN
easat-4434	202	1	9	9	NUM
easat-4434	202	2	,	,	PUNCT
easat-4434	202	3	no	no	INTJ
easat-4434	202	4	.	.	NOUN
easat-4434	202	5	2	2	NUM
easat-4434	202	6	:	:	SYM
easat-4434	202	7	84	84	NUM
easat-4434	202	8	-	-	SYM
easat-4434	202	9	97	97	NUM
easat-4434	202	10	,	,	PUNCT
easat-4434	202	11	2025	2025	NUM
easat-4434	202	12	doi	doi	NOUN
easat-4434	202	13	:	:	PUNCT
easat-4434	202	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	202	15	©	©	PROPN
easat-4434	202	16	2025	2025	NUM
easat-4434	202	17	by	by	ADP
easat-4434	202	18	the	the	DET
easat-4434	202	19	authors	author	NOUN
easat-4434	202	20	;	;	PUNCT
easat-4434	202	21	licensee	licensee	PROPN
easat-4434	202	22	learning	learn	VERB
easat-4434	202	23	gate	gate	NOUN
easat-4434	202	24	table	table	NOUN
easat-4434	202	25	5	5	NUM
easat-4434	202	26	.	.	PUNCT
easat-4434	202	27	reliable	reliable	ADJ
easat-4434	202	28	test	test	NOUN
easat-4434	202	29	of	of	ADP
easat-4434	202	30	expected	expect	VERB
easat-4434	202	31	service	service	NOUN
easat-4434	202	32	quality	quality	NOUN
easat-4434	202	33	.	.	PUNCT
easat-4434	203	1	cronbach	cronbach	PROPN
easat-4434	203	2	’s	’s	PART
easat-4434	203	3	alpha	alpha	NOUN
easat-4434	203	4	n	n	NOUN
easat-4434	203	5	of	of	ADP
easat-4434	203	6	items	item	NOUN
easat-4434	203	7	0.695	0.695	NUM
easat-4434	203	8	18	18	NUM
easat-4434	203	9	table	table	NOUN
easat-4434	203	10	6	6	NUM
easat-4434	203	11	.	.	PUNCT
easat-4434	204	1	reliable	reliable	ADJ
easat-4434	204	2	test	test	NOUN
easat-4434	204	3	of	of	ADP
easat-4434	204	4	reality	reality	NOUN
easat-4434	204	5	service	service	NOUN
easat-4434	204	6	quality	quality	NOUN
easat-4434	204	7	.	.	PUNCT
easat-4434	205	1	cronbach	cronbach	PROPN
easat-4434	205	2	’s	’s	PART
easat-4434	205	3	alpha	alpha	NOUN
easat-4434	205	4	n	n	PROPN
easat-4434	205	5	of	of	ADP
easat-4434	205	6	items	item	NOUN
easat-4434	205	7	0.717	0.717	NUM
easat-4434	205	8	18	18	NUM
easat-4434	205	9	based	base	VERB
easat-4434	205	10	on	on	ADP
easat-4434	205	11	table	table	NOUN
easat-4434	205	12	4	4	NUM
easat-4434	205	13	and	and	CCONJ
easat-4434	205	14	table	table	NOUN
easat-4434	205	15	5	5	NUM
easat-4434	205	16	,	,	PUNCT
easat-4434	205	17	it	it	PRON
easat-4434	205	18	can	can	AUX
easat-4434	205	19	be	be	AUX
easat-4434	205	20	seen	see	VERB
easat-4434	205	21	that	that	SCONJ
easat-4434	205	22	the	the	DET
easat-4434	205	23	score	score	NOUN
easat-4434	205	24	cronbach	cronbach	NOUN
easat-4434	205	25	’s	’s	PART
easat-4434	205	26	alpha	alpha	NOUN
easat-4434	205	27	from	from	ADP
easat-4434	205	28	the	the	DET
easat-4434	205	29	variables	variable	NOUN
easat-4434	205	30	of	of	ADP
easat-4434	205	31	service	service	NOUN
easat-4434	205	32	quality	quality	NOUN
easat-4434	205	33	and	and	CCONJ
easat-4434	205	34	customer	customer	NOUN
easat-4434	205	35	satisfaction	satisfaction	NOUN
easat-4434	205	36	at	at	ADP
easat-4434	205	37	expected	expect	VERB
easat-4434	205	38	level	level	NOUN
easat-4434	205	39	of	of	ADP
easat-4434	205	40	0.717	0.717	NUM
easat-4434	205	41	and	and	CCONJ
easat-4434	205	42	the	the	DET
easat-4434	205	43	score	score	NOUN
easat-4434	205	44	of	of	ADP
easat-4434	205	45	cronbach	cronbach	NOUN
easat-4434	205	46	’s	’s	PART
easat-4434	205	47	alpha	alpha	NOUN
easat-4434	205	48	from	from	ADP
easat-4434	205	49	the	the	DET
easat-4434	205	50	variables	variable	NOUN
easat-4434	205	51	of	of	ADP
easat-4434	205	52	service	service	NOUN
easat-4434	205	53	quality	quality	NOUN
easat-4434	205	54	and	and	CCONJ
easat-4434	205	55	consumer	consumer	NOUN
easat-4434	205	56	satisfaction	satisfaction	NOUN
easat-4434	205	57	at	at	ADP
easat-4434	205	58	the	the	DET
easat-4434	205	59	reality	reality	NOUN
easat-4434	205	60	level	level	NOUN
easat-4434	205	61	of	of	ADP
easat-4434	205	62	0.695	0.695	NUM
easat-4434	205	63	.	.	PUNCT
easat-4434	206	1	the	the	DET
easat-4434	206	2	results	result	NOUN
easat-4434	206	3	of	of	ADP
easat-4434	206	4	the	the	DET
easat-4434	206	5	reliability	reliability	NOUN
easat-4434	206	6	test	test	NOUN
easat-4434	206	7	from	from	ADP
easat-4434	206	8	the	the	DET
easat-4434	206	9	expected	expect	VERB
easat-4434	206	10	level	level	NOUN
easat-4434	206	11	of	of	ADP
easat-4434	206	12	getting	get	VERB
easat-4434	206	13	a	a	DET
easat-4434	206	14	score	score	NOUN
easat-4434	206	15	cronbach	cronbach	NOUN
easat-4434	206	16	’s	’s	PART
easat-4434	206	17	alpha	alpha	NOUN
easat-4434	206	18	above	above	ADP
easat-4434	206	19	0.7	0.7	NUM
easat-4434	206	20	,	,	PUNCT
easat-4434	206	21	it	it	PRON
easat-4434	206	22	can	can	AUX
easat-4434	206	23	be	be	AUX
easat-4434	206	24	declared	declare	VERB
easat-4434	206	25	very	very	ADV
easat-4434	206	26	reliable	reliable	ADJ
easat-4434	206	27	and	and	CCONJ
easat-4434	206	28	the	the	DET
easat-4434	206	29	reliability	reliability	NOUN
easat-4434	206	30	test	test	NOUN
easat-4434	206	31	results	result	NOUN
easat-4434	206	32	from	from	ADP
easat-4434	206	33	the	the	DET
easat-4434	206	34	reality	reality	NOUN
easat-4434	206	35	level	level	NOUN
easat-4434	206	36	get	get	VERB
easat-4434	206	37	a	a	DET
easat-4434	206	38	score	score	NOUN
easat-4434	206	39	cronbach	cronbach	NOUN
easat-4434	206	40	’s	’s	PART
easat-4434	206	41	alpha	alpha	NOUN
easat-4434	206	42	above	above	ADP
easat-4434	206	43	0.6	0.6	NUM
easat-4434	206	44	,	,	PUNCT
easat-4434	206	45	it	it	PRON
easat-4434	206	46	can	can	AUX
easat-4434	206	47	be	be	AUX
easat-4434	206	48	declared	declare	VERB
easat-4434	206	49	good	good	ADJ
easat-4434	206	50	reliability	reliability	NOUN
easat-4434	206	51	[	[	X
easat-4434	206	52	16	16	NUM
easat-4434	206	53	]	]	PUNCT
easat-4434	206	54	.	.	PUNCT
easat-4434	207	1	so	so	ADV
easat-4434	207	2	that	that	SCONJ
easat-4434	207	3	the	the	DET
easat-4434	207	4	respondents	respondent	NOUN
easat-4434	207	5	'	'	PART
easat-4434	207	6	answers	answer	NOUN
easat-4434	207	7	can	can	AUX
easat-4434	207	8	be	be	AUX
easat-4434	207	9	trusted	trust	VERB
easat-4434	207	10	to	to	PART
easat-4434	207	11	be	be	AUX
easat-4434	207	12	true	true	ADJ
easat-4434	207	13	.	.	PUNCT
easat-4434	208	1	4.2	4.2	NUM
easat-4434	208	2	.	.	PUNCT
easat-4434	208	3	results	result	NOUN
easat-4434	208	4	of	of	ADP
easat-4434	208	5	the	the	DET
easat-4434	208	6	importance	importance	NOUN
easat-4434	208	7	performance	performance	NOUN
easat-4434	208	8	analysis	analysis	NOUN
easat-4434	208	9	(	(	PUNCT
easat-4434	208	10	ipa	ipa	PROPN
easat-4434	208	11	)	)	PUNCT
easat-4434	208	12	method	method	VERB
easat-4434	208	13	the	the	DET
easat-4434	208	14	following	follow	VERB
easat-4434	208	15	is	be	AUX
easat-4434	208	16	a	a	DET
easat-4434	208	17	table	table	NOUN
easat-4434	208	18	that	that	PRON
easat-4434	208	19	displays	display	VERB
easat-4434	208	20	the	the	DET
easat-4434	208	21	results	result	NOUN
easat-4434	208	22	of	of	ADP
easat-4434	208	23	the	the	DET
easat-4434	208	24	analysis	analysis	NOUN
easat-4434	208	25	using	use	VERB
easat-4434	208	26	the	the	DET
easat-4434	208	27	importance	importance	NOUN
easat-4434	208	28	performance	performance	NOUN
easat-4434	208	29	analysis	analysis	NOUN
easat-4434	208	30	(	(	PUNCT
easat-4434	208	31	ipa	ipa	PROPN
easat-4434	208	32	)	)	PUNCT
easat-4434	208	33	method	method	NOUN
easat-4434	208	34	.	.	PUNCT
easat-4434	209	1	this	this	DET
easat-4434	209	2	table	table	NOUN
easat-4434	209	3	presents	present	VERB
easat-4434	209	4	data	datum	NOUN
easat-4434	209	5	showing	show	VERB
easat-4434	209	6	the	the	DET
easat-4434	209	7	level	level	NOUN
easat-4434	209	8	of	of	ADP
easat-4434	209	9	importance	importance	NOUN
easat-4434	209	10	and	and	CCONJ
easat-4434	209	11	performance	performance	NOUN
easat-4434	209	12	of	of	ADP
easat-4434	209	13	each	each	DET
easat-4434	209	14	indicator	indicator	NOUN
easat-4434	209	15	measured	measure	VERB
easat-4434	209	16	.	.	PUNCT
easat-4434	210	1	these	these	DET
easat-4434	210	2	results	result	NOUN
easat-4434	210	3	aim	aim	VERB
easat-4434	210	4	to	to	PART
easat-4434	210	5	provide	provide	VERB
easat-4434	210	6	an	an	DET
easat-4434	210	7	overview	overview	NOUN
easat-4434	210	8	of	of	ADP
easat-4434	210	9	the	the	DET
easat-4434	210	10	priority	priority	NOUN
easat-4434	210	11	improvements	improvement	NOUN
easat-4434	210	12	needed	need	VERB
easat-4434	210	13	based	base	VERB
easat-4434	210	14	on	on	ADP
easat-4434	210	15	respondents	respondent	NOUN
easat-4434	210	16	'	'	PART
easat-4434	210	17	perceptions	perception	NOUN
easat-4434	210	18	.	.	PUNCT
easat-4434	211	1	table	table	NOUN
easat-4434	211	2	7	7	NUM
easat-4434	211	3	.	.	PUNCT
easat-4434	212	1	calculation	calculation	NOUN
easat-4434	212	2	of	of	ADP
easat-4434	212	3	average	average	ADJ
easat-4434	212	4	performance	performance	NOUN
easat-4434	212	5	assessment	assessment	NOUN
easat-4434	212	6	by	by	ADP
easat-4434	212	7	importance	importance	NOUN
easat-4434	212	8	.	.	PUNCT
easat-4434	213	1	question	question	NOUN
easat-4434	213	2	item	item	NOUN
easat-4434	213	3	actual	actual	ADJ
easat-4434	213	4	(	(	PUNCT
easat-4434	213	5	xi	xi	PROPN
easat-4434	213	6	)	)	PUNCT
easat-4434	213	7	expected	expect	VERB
easat-4434	213	8	(	(	PUNCT
easat-4434	213	9	yi	yi	NOUN
easat-4434	213	10	)	)	PUNCT
easat-4434	213	11	�	�	PROPN
easat-4434	213	12	̅	̅	NOUN
easat-4434	213	13	�	�	PROPN
easat-4434	213	14	�	�	PROPN
easat-4434	213	15	̅	̅	NOUN
easat-4434	213	16	�	�	PROPN
easat-4434	213	17	quadrant	quadrant	NOUN
easat-4434	213	18	realiability	realiability	NOUN
easat-4434	213	19	p1	p1	NOUN
easat-4434	213	20	140	140	NUM
easat-4434	213	21	130	130	NUM
easat-4434	213	22	3.50	3.50	NUM
easat-4434	213	23	3.25	3.25	NUM
easat-4434	213	24	ii	ii	NOUN
easat-4434	213	25	p2	p2	PROPN
easat-4434	213	26	127	127	NUM
easat-4434	213	27	124	124	NUM
easat-4434	213	28	3.18	3.18	NUM
easat-4434	213	29	3.10	3.10	NUM
easat-4434	213	30	iii	iii	NUM
easat-4434	213	31	p3	p3	NOUN
easat-4434	213	32	130	130	NUM
easat-4434	213	33	135	135	NUM
easat-4434	213	34	3.25	3.25	NUM
easat-4434	213	35	3.38	3.38	NUM
easat-4434	213	36	ii	ii	NOUN
easat-4434	213	37	average	average	NOUN
easat-4434	213	38	132.3	132.3	NUM
easat-4434	213	39	129.7	129.7	NUM
easat-4434	213	40	3.31	3.31	NUM
easat-4434	213	41	3.24	3.24	NUM
easat-4434	213	42	responsiveness	responsiveness	NOUN
easat-4434	213	43	p4	p4	ADJ
easat-4434	213	44	130	130	NUM
easat-4434	213	45	126	126	NUM
easat-4434	213	46	3.25	3.25	NUM
easat-4434	213	47	3.15	3.15	NUM
easat-4434	213	48	iv	iv	NUM
easat-4434	213	49	p5	p5	ADJ
easat-4434	213	50	122	122	NUM
easat-4434	213	51	129	129	NUM
easat-4434	213	52	3.05	3.05	NUM
easat-4434	213	53	3.23	3.23	NUM
easat-4434	214	1	i	i	PRON
easat-4434	214	2	p6	p6	VERB
easat-4434	214	3	120	120	NUM
easat-4434	214	4	128	128	NUM
easat-4434	214	5	3.00	3.00	NUM
easat-4434	214	6	3.20	3.20	NUM
easat-4434	214	7	i	i	PRON
easat-4434	214	8	average	average	VERB
easat-4434	214	9	124.0	124.0	NUM
easat-4434	214	10	127.7	127.7	NUM
easat-4434	214	11	3.10	3.10	NUM
easat-4434	214	12	3.19	3.19	NUM
easat-4434	214	13	assurance	assurance	NOUN
easat-4434	214	14	p7	p7	VERB
easat-4434	214	15	125	125	NUM
easat-4434	214	16	116	116	NUM
easat-4434	214	17	3.13	3.13	NUM
easat-4434	214	18	2.90	2.90	NUM
easat-4434	214	19	iii	iii	NOUN
easat-4434	214	20	p8	p8	NOUN
easat-4434	214	21	124	124	NUM
easat-4434	214	22	122	122	NUM
easat-4434	214	23	3.10	3.10	NUM
easat-4434	214	24	3.05	3.05	NUM
easat-4434	214	25	iii	iii	NUM
easat-4434	214	26	p9	p9	PROPN
easat-4434	214	27	123	123	NUM
easat-4434	214	28	132	132	NUM
easat-4434	214	29	3.08	3.08	NUM
easat-4434	214	30	3.30	3.30	NUM
easat-4434	214	31	i	i	PRON
easat-4434	214	32	average	average	VERB
easat-4434	214	33	124	124	NUM
easat-4434	214	34	123.3	123.3	NUM
easat-4434	214	35	3.10	3.10	NUM
easat-4434	214	36	3.08	3.08	NUM
easat-4434	214	37	p10	p10	NOUN
easat-4434	214	38	133	133	NUM
easat-4434	214	39	137	137	NUM
easat-4434	214	40	3.33	3.33	NUM
easat-4434	214	41	3.42	3.42	NUM
easat-4434	214	42	ii	ii	PROPN
easat-4434	214	43	emphaty	emphaty	NOUN
easat-4434	214	44	p11	p11	NOUN
easat-4434	214	45	130	130	NUM
easat-4434	214	46	124	124	NUM
easat-4434	214	47	3.25	3.25	NUM
easat-4434	214	48	3.10	3.10	NUM
easat-4434	214	49	iv	iv	NOUN
easat-4434	214	50	p12	p12	NOUN
easat-4434	214	51	128	128	NUM
easat-4434	214	52	120	120	NUM
easat-4434	214	53	3.20	3.20	NUM
easat-4434	214	54	3.00	3.00	NUM
easat-4434	214	55	iii	iii	NUM
easat-4434	214	56	average	average	NOUN
easat-4434	214	57	130.3	130.3	NUM
easat-4434	214	58	127.0	127.0	NUM
easat-4434	214	59	3.26	3.26	NUM
easat-4434	214	60	3.17	3.17	NUM
easat-4434	214	61	tangibles	tangible	NOUN
easat-4434	214	62	p13	p13	X
easat-4434	214	63	140	140	NUM
easat-4434	214	64	131	131	NUM
easat-4434	214	65	3.50	3.50	NUM
easat-4434	214	66	3.27	3.27	NUM
easat-4434	214	67	ii	ii	NOUN
easat-4434	215	1	p14	p14	VERB
easat-4434	215	2	122	122	NUM
easat-4434	215	3	125	125	NUM
easat-4434	215	4	3.05	3.05	NUM
easat-4434	215	5	3.12	3.12	NUM
easat-4434	215	6	iii	iii	NOUN
easat-4434	215	7	p15	p15	NOUN
easat-4434	215	8	130	130	NUM
easat-4434	215	9	127	127	NUM
easat-4434	215	10	3.25	3.25	NUM
easat-4434	215	11	3.17	3.17	NUM
easat-4434	215	12	iv	iv	NUM
easat-4434	215	13	average	average	ADJ
easat-4434	215	14	130.7	130.7	NUM
easat-4434	215	15	127.7	127.7	NUM
easat-4434	215	16	3.27	3.27	NUM
easat-4434	215	17	3.19	3.19	NUM
easat-4434	215	18	consumer	consumer	NOUN
easat-4434	215	19	satisfaction	satisfaction	NOUN
easat-4434	215	20	p16	p16	VERB
easat-4434	215	21	135	135	NUM
easat-4434	215	22	124	124	NUM
easat-4434	215	23	3.38	3.38	NUM
easat-4434	215	24	3.10	3.10	NUM
easat-4434	215	25	iv	iv	NOUN
easat-4434	215	26	p17	p17	NOUN
easat-4434	215	27	127	127	NUM
easat-4434	215	28	128	128	NUM
easat-4434	215	29	3.18	3.18	NUM
easat-4434	215	30	3.20	3.20	NUM
easat-4434	215	31	i	i	PRON
easat-4434	215	32	p18	p18	VERB
easat-4434	215	33	131	131	NUM
easat-4434	215	34	129	129	NUM
easat-4434	215	35	3.28	3.28	NUM
easat-4434	215	36	3.23	3.23	NUM
easat-4434	215	37	ii	ii	PROPN
easat-4434	215	38	average	average	NOUN
easat-4434	215	39	131.0	131.0	NUM
easat-4434	215	40	127.0	127.0	NUM
easat-4434	215	41	3.28	3.28	NUM
easat-4434	215	42	3.17	3.17	NUM
easat-4434	215	43	total	total	ADJ
easat-4434	215	44	average	average	ADJ
easat-4434	215	45	score	score	NOUN
easat-4434	215	46	772	772	NUM
easat-4434	215	47	762	762	NUM
easat-4434	215	48	3.22	3.22	NUM
easat-4434	215	49	3.18	3.18	NUM
easat-4434	215	50	94	94	NUM
easat-4434	215	51	edelweiss	edelweiss	PROPN
easat-4434	215	52	applied	apply	VERB
easat-4434	215	53	science	science	NOUN
easat-4434	215	54	and	and	CCONJ
easat-4434	215	55	technology	technology	NOUN
easat-4434	215	56	issn	issn	PROPN
easat-4434	215	57	:	:	PUNCT
easat-4434	215	58	2576	2576	NUM
easat-4434	215	59	-	-	SYM
easat-4434	215	60	8484	8484	NUM
easat-4434	215	61	vol	vol	NOUN
easat-4434	215	62	.	.	PROPN
easat-4434	216	1	9	9	NUM
easat-4434	216	2	,	,	PUNCT
easat-4434	216	3	no	no	INTJ
easat-4434	216	4	.	.	NOUN
easat-4434	216	5	2	2	NUM
easat-4434	216	6	:	:	SYM
easat-4434	216	7	84	84	NUM
easat-4434	216	8	-	-	SYM
easat-4434	216	9	97	97	NUM
easat-4434	216	10	,	,	PUNCT
easat-4434	216	11	2025	2025	NUM
easat-4434	216	12	doi	doi	NOUN
easat-4434	216	13	:	:	PUNCT
easat-4434	216	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	216	15	©	©	PROPN
easat-4434	216	16	2025	2025	NUM
easat-4434	216	17	by	by	ADP
easat-4434	216	18	the	the	DET
easat-4434	216	19	authors	author	NOUN
easat-4434	216	20	;	;	PUNCT
easat-4434	216	21	licensee	licensee	PROPN
easat-4434	216	22	learning	learning	NOUN
easat-4434	216	23	gate	gate	NOUN
easat-4434	216	24	based	base	VERB
easat-4434	216	25	on	on	ADP
easat-4434	216	26	the	the	DET
easat-4434	216	27	table	table	NOUN
easat-4434	216	28	above	above	ADV
easat-4434	216	29	,	,	PUNCT
easat-4434	216	30	it	it	PRON
easat-4434	216	31	can	can	AUX
easat-4434	216	32	be	be	AUX
easat-4434	216	33	seen	see	VERB
easat-4434	216	34	that	that	SCONJ
easat-4434	216	35	the	the	DET
easat-4434	216	36	average	average	ADJ
easat-4434	216	37	x	x	X
easat-4434	216	38	of	of	ADP
easat-4434	216	39	3.22	3.22	NUM
easat-4434	216	40	indicates	indicate	VERB
easat-4434	216	41	that	that	SCONJ
easat-4434	216	42	performance	performance	NOUN
easat-4434	216	43	is	be	AUX
easat-4434	216	44	at	at	ADP
easat-4434	216	45	a	a	DET
easat-4434	216	46	satisfactory	satisfactory	ADJ
easat-4434	216	47	level	level	NOUN
easat-4434	216	48	.	.	PUNCT
easat-4434	217	1	performance	performance	NOUN
easat-4434	217	2	is	be	AUX
easat-4434	217	3	at	at	ADP
easat-4434	217	4	a	a	DET
easat-4434	217	5	satisfactory	satisfactory	ADJ
easat-4434	217	6	level	level	NOUN
easat-4434	217	7	.	.	PUNCT
easat-4434	218	1	while	while	SCONJ
easat-4434	218	2	the	the	DET
easat-4434	218	3	average	average	ADJ
easat-4434	218	4	y	y	PROPN
easat-4434	218	5	of	of	ADP
easat-4434	218	6	3.18	3.18	NUM
easat-4434	218	7	indicates	indicate	VERB
easat-4434	218	8	that	that	SCONJ
easat-4434	218	9	consumer	consumer	NOUN
easat-4434	218	10	expectations	expectation	NOUN
easat-4434	218	11	consumer	consumer	NOUN
easat-4434	218	12	expectations	expectation	NOUN
easat-4434	218	13	are	be	AUX
easat-4434	218	14	at	at	ADP
easat-4434	218	15	a	a	DET
easat-4434	218	16	satisfactory	satisfactory	ADJ
easat-4434	218	17	level	level	NOUN
easat-4434	218	18	.	.	PUNCT
easat-4434	219	1	therefore	therefore	ADV
easat-4434	219	2	,	,	PUNCT
easat-4434	219	3	it	it	PRON
easat-4434	219	4	is	be	AUX
easat-4434	219	5	known	know	VERB
easat-4434	219	6	that	that	SCONJ
easat-4434	219	7	the	the	DET
easat-4434	219	8	performance	performance	NOUN
easat-4434	219	9	provided	provide	VERB
easat-4434	219	10	by	by	ADP
easat-4434	219	11	pt	pt	X
easat-4434	219	12	bheta	bheta	PROPN
easat-4434	219	13	yard	yard	NOUN
easat-4434	219	14	nusantara	nusantara	NOUN
easat-4434	219	15	is	be	AUX
easat-4434	219	16	in	in	ADP
easat-4434	219	17	accordance	accordance	NOUN
easat-4434	219	18	with	with	ADP
easat-4434	219	19	consumer	consumer	NOUN
easat-4434	219	20	expectations	expectation	NOUN
easat-4434	219	21	.	.	PUNCT
easat-4434	220	1	figure	figure	NOUN
easat-4434	220	2	3	3	NUM
easat-4434	220	3	.	.	PUNCT
easat-4434	221	1	cartesian	cartesian	ADJ
easat-4434	221	2	diagram	diagram	NOUN
easat-4434	221	3	of	of	ADP
easat-4434	221	4	the	the	DET
easat-4434	221	5	results	result	NOUN
easat-4434	221	6	of	of	ADP
easat-4434	221	7	the	the	DET
easat-4434	221	8	analysis	analysis	NOUN
easat-4434	221	9	from	from	ADP
easat-4434	221	10	the	the	DET
easat-4434	221	11	importance	importance	NOUN
easat-4434	221	12	performance	performance	NOUN
easat-4434	221	13	analysis	analysis	NOUN
easat-4434	221	14	method	method	NOUN
easat-4434	221	15	(	(	PUNCT
easat-4434	221	16	ibm	ibm	PROPN
easat-4434	221	17	spss	spss	PROPN
easat-4434	221	18	statistic	statistic	NOUN
easat-4434	221	19	,	,	PUNCT
easat-4434	221	20	2024	2024	NUM
easat-4434	221	21	)	)	PUNCT
easat-4434	221	22	.	.	PUNCT
easat-4434	222	1	this	this	DET
easat-4434	222	2	study	study	NOUN
easat-4434	222	3	analyzes	analyze	VERB
easat-4434	222	4	the	the	DET
easat-4434	222	5	performance	performance	NOUN
easat-4434	222	6	of	of	ADP
easat-4434	222	7	pt	pt	NOUN
easat-4434	222	8	bheta	bheta	PROPN
easat-4434	222	9	yard	yard	NOUN
easat-4434	222	10	nusantara	nusantara	NOUN
easat-4434	222	11	using	use	VERB
easat-4434	222	12	the	the	DET
easat-4434	222	13	importanceperformance	importanceperformance	NOUN
easat-4434	222	14	analysis	analysis	NOUN
easat-4434	222	15	(	(	PUNCT
easat-4434	222	16	ipa	ipa	PROPN
easat-4434	222	17	)	)	PUNCT
easat-4434	222	18	method	method	NOUN
easat-4434	222	19	to	to	PART
easat-4434	222	20	determine	determine	VERB
easat-4434	222	21	priority	priority	NOUN
easat-4434	222	22	areas	area	NOUN
easat-4434	222	23	for	for	ADP
easat-4434	222	24	improvement	improvement	NOUN
easat-4434	222	25	and	and	CCONJ
easat-4434	222	26	maintain	maintain	VERB
easat-4434	222	27	competitive	competitive	ADJ
easat-4434	222	28	advantages	advantage	NOUN
easat-4434	222	29	.	.	PUNCT
easat-4434	223	1	based	base	VERB
easat-4434	223	2	on	on	ADP
easat-4434	223	3	the	the	DET
easat-4434	223	4	analysis	analysis	NOUN
easat-4434	223	5	of	of	ADP
easat-4434	223	6	the	the	DET
easat-4434	223	7	science	science	NOUN
easat-4434	223	8	quadrant	quadrant	NOUN
easat-4434	223	9	,	,	PUNCT
easat-4434	223	10	the	the	DET
easat-4434	223	11	results	result	NOUN
easat-4434	223	12	are	be	AUX
easat-4434	223	13	as	as	SCONJ
easat-4434	223	14	follows	follow	VERB
easat-4434	223	15	:	:	PUNCT
easat-4434	224	1	1	1	X
easat-4434	224	2	.	.	X
easat-4434	224	3	quadrant	quadrant	PROPN
easat-4434	225	1	i	i	PRON
easat-4434	225	2	(	(	PUNCT
easat-4434	225	3	high	high	ADJ
easat-4434	225	4	importance	importance	NOUN
easat-4434	225	5	,	,	PUNCT
easat-4434	225	6	low	low	ADJ
easat-4434	225	7	performance	performance	NOUN
easat-4434	225	8	):	):	PUNCT
easat-4434	225	9	a.	a.	NOUN
easat-4434	225	10	attribute	attribute	NOUN
easat-4434	225	11	5	5	NUM
easat-4434	225	12	:	:	PUNCT
easat-4434	225	13	transparency	transparency	NOUN
easat-4434	225	14	of	of	ADP
easat-4434	225	15	work	work	NOUN
easat-4434	225	16	-	-	PUNCT
easat-4434	225	17	related	relate	VERB
easat-4434	225	18	information	information	NOUN
easat-4434	225	19	.	.	PUNCT
easat-4434	226	1	b.	b.	PROPN
easat-4434	226	2	attribute	attribute	PROPN
easat-4434	226	3	6	6	NUM
easat-4434	226	4	:	:	PUNCT
easat-4434	226	5	staff	staff	NOUN
easat-4434	226	6	attentiveness	attentiveness	NOUN
easat-4434	226	7	when	when	SCONJ
easat-4434	226	8	serving	serve	VERB
easat-4434	226	9	consumer	consumer	NOUN
easat-4434	226	10	demands	demand	NOUN
easat-4434	226	11	.	.	PUNCT
easat-4434	227	1	c.	c.	PROPN
easat-4434	227	2	attribute	attribute	PROPN
easat-4434	227	3	9	9	NUM
easat-4434	227	4	:	:	PUNCT
easat-4434	227	5	there	there	PRON
easat-4434	227	6	is	be	VERB
easat-4434	227	7	a	a	DET
easat-4434	227	8	refund	refund	NOUN
easat-4434	227	9	guarantee	guarantee	NOUN
easat-4434	227	10	for	for	ADP
easat-4434	227	11	the	the	DET
easat-4434	227	12	service	service	NOUN
easat-4434	227	13	is	be	AUX
easat-4434	227	14	not	not	PART
easat-4434	227	15	suitable	suitable	ADJ
easat-4434	227	16	.	.	PUNCT
easat-4434	228	1	d.	d.	PROPN
easat-4434	228	2	attribute	attribute	PROPN
easat-4434	228	3	17	17	NUM
easat-4434	228	4	:	:	PUNCT
easat-4434	228	5	the	the	DET
easat-4434	228	6	consumer	consumer	NOUN
easat-4434	228	7	's	's	PART
easat-4434	228	8	plan	plan	NOUN
easat-4434	228	9	to	to	PART
easat-4434	228	10	use	use	VERB
easat-4434	228	11	the	the	DET
easat-4434	228	12	service	service	NOUN
easat-4434	228	13	again	again	ADV
easat-4434	228	14	.	.	PUNCT
easat-4434	229	1	2	2	X
easat-4434	229	2	.	.	X
easat-4434	229	3	quadrant	quadrant	PROPN
easat-4434	229	4	ii	ii	PROPN
easat-4434	229	5	(	(	PUNCT
easat-4434	229	6	high	high	ADJ
easat-4434	229	7	importance	importance	NOUN
easat-4434	229	8	,	,	PUNCT
easat-4434	229	9	high	high	ADJ
easat-4434	229	10	performance	performance	NOUN
easat-4434	229	11	):	):	PUNCT
easat-4434	229	12	a.	a.	NOUN
easat-4434	229	13	attribute	attribute	NOUN
easat-4434	229	14	1	1	NUM
easat-4434	229	15	:	:	PUNCT
easat-4434	229	16	accuracy	accuracy	NOUN
easat-4434	229	17	of	of	ADP
easat-4434	229	18	service	service	NOUN
easat-4434	229	19	according	accord	VERB
easat-4434	229	20	to	to	ADP
easat-4434	229	21	the	the	DET
easat-4434	229	22	scope	scope	NOUN
easat-4434	229	23	of	of	ADP
easat-4434	229	24	work	work	NOUN
easat-4434	229	25	and	and	CCONJ
easat-4434	229	26	agreed	agree	VERB
easat-4434	229	27	time	time	NOUN
easat-4434	229	28	.	.	PUNCT
easat-4434	230	1	b.	b.	PROPN
easat-4434	230	2	attribute	attribute	PROPN
easat-4434	230	3	3	3	NUM
easat-4434	230	4	:	:	PUNCT
easat-4434	230	5	accuracy	accuracy	NOUN
easat-4434	230	6	and	and	CCONJ
easat-4434	230	7	quality	quality	NOUN
easat-4434	230	8	of	of	ADP
easat-4434	230	9	product	product	NOUN
easat-4434	230	10	and	and	CCONJ
easat-4434	230	11	service	service	NOUN
easat-4434	230	12	distribution	distribution	NOUN
easat-4434	230	13	.	.	PUNCT
easat-4434	231	1	c.	c.	PROPN
easat-4434	231	2	attribute	attribute	PROPN
easat-4434	231	3	10	10	NUM
easat-4434	231	4	:	:	PUNCT
easat-4434	231	5	good	good	ADJ
easat-4434	231	6	relationship	relationship	NOUN
easat-4434	231	7	with	with	ADP
easat-4434	231	8	consumers	consumer	NOUN
easat-4434	231	9	.	.	PUNCT
easat-4434	232	1	d.	d.	PROPN
easat-4434	232	2	attribute	attribute	PROPN
easat-4434	232	3	13	13	NUM
easat-4434	232	4	:	:	PUNCT
easat-4434	232	5	neat	neat	ADJ
easat-4434	232	6	and	and	CCONJ
easat-4434	232	7	professional	professional	ADJ
easat-4434	232	8	appearance	appearance	NOUN
easat-4434	232	9	of	of	ADP
easat-4434	232	10	the	the	DET
easat-4434	232	11	staff	staff	NOUN
easat-4434	232	12	.	.	PUNCT
easat-4434	233	1	e.	e.	PROPN
easat-4434	233	2	attribute	attribute	PROPN
easat-4434	233	3	18	18	NUM
easat-4434	233	4	:	:	PUNCT
easat-4434	233	5	the	the	DET
easat-4434	233	6	consumer	consumer	NOUN
easat-4434	233	7	's	's	PART
easat-4434	233	8	recommendation	recommendation	NOUN
easat-4434	233	9	of	of	ADP
easat-4434	233	10	the	the	DET
easat-4434	233	11	product	product	NOUN
easat-4434	233	12	or	or	CCONJ
easat-4434	233	13	service	service	NOUN
easat-4434	233	14	.	.	PUNCT
easat-4434	234	1	95	95	NUM
easat-4434	234	2	edelweiss	edelweiss	PROPN
easat-4434	234	3	applied	apply	VERB
easat-4434	234	4	science	science	NOUN
easat-4434	234	5	and	and	CCONJ
easat-4434	234	6	technology	technology	NOUN
easat-4434	234	7	issn	issn	PROPN
easat-4434	234	8	:	:	PUNCT
easat-4434	234	9	2576	2576	NUM
easat-4434	234	10	-	-	SYM
easat-4434	234	11	8484	8484	NUM
easat-4434	234	12	vol	vol	NOUN
easat-4434	234	13	.	.	PROPN
easat-4434	235	1	9	9	NUM
easat-4434	235	2	,	,	PUNCT
easat-4434	235	3	no	no	INTJ
easat-4434	235	4	.	.	NOUN
easat-4434	235	5	2	2	NUM
easat-4434	235	6	:	:	SYM
easat-4434	235	7	84	84	NUM
easat-4434	235	8	-	-	SYM
easat-4434	235	9	97	97	NUM
easat-4434	235	10	,	,	PUNCT
easat-4434	235	11	2025	2025	NUM
easat-4434	235	12	doi	doi	NOUN
easat-4434	235	13	:	:	PUNCT
easat-4434	235	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	235	15	©	©	PROPN
easat-4434	235	16	2025	2025	NUM
easat-4434	235	17	by	by	ADP
easat-4434	235	18	the	the	DET
easat-4434	235	19	authors	author	NOUN
easat-4434	235	20	;	;	PUNCT
easat-4434	235	21	licensee	licensee	PROPN
easat-4434	235	22	learning	learning	NOUN
easat-4434	235	23	gate	gate	NOUN
easat-4434	235	24	3	3	NUM
easat-4434	235	25	.	.	PUNCT
easat-4434	235	26	quadrant	quadrant	PROPN
easat-4434	235	27	iii	iii	PROPN
easat-4434	235	28	(	(	PUNCT
easat-4434	235	29	low	low	ADJ
easat-4434	235	30	importance	importance	NOUN
easat-4434	235	31	,	,	PUNCT
easat-4434	235	32	low	low	ADJ
easat-4434	235	33	performance	performance	NOUN
easat-4434	235	34	):	):	PUNCT
easat-4434	235	35	a.	a.	NOUN
easat-4434	235	36	attribute	attribute	NOUN
easat-4434	235	37	2	2	NUM
easat-4434	235	38	:	:	PUNCT
easat-4434	235	39	ability	ability	NOUN
easat-4434	235	40	to	to	PART
easat-4434	235	41	provide	provide	VERB
easat-4434	235	42	input	input	NOUN
easat-4434	235	43	outside	outside	ADP
easat-4434	235	44	the	the	DET
easat-4434	235	45	scope	scope	NOUN
easat-4434	235	46	of	of	ADP
easat-4434	235	47	work	work	NOUN
easat-4434	235	48	.	.	PUNCT
easat-4434	236	1	b.	b.	PROPN
easat-4434	236	2	attribute	attribute	PROPN
easat-4434	236	3	7	7	NUM
easat-4434	236	4	:	:	PUNCT
easat-4434	236	5	ability	ability	NOUN
easat-4434	236	6	to	to	PART
easat-4434	236	7	cultivate	cultivate	VERB
easat-4434	236	8	consumer	consumer	NOUN
easat-4434	236	9	trust	trust	NOUN
easat-4434	236	10	.	.	PUNCT
easat-4434	237	1	c.	c.	PROPN
easat-4434	237	2	attribute	attribute	PROPN
easat-4434	237	3	8	8	NUM
easat-4434	237	4	:	:	PUNCT
easat-4434	237	5	a	a	DET
easat-4434	237	6	sense	sense	NOUN
easat-4434	237	7	of	of	ADP
easat-4434	237	8	security	security	NOUN
easat-4434	237	9	and	and	CCONJ
easat-4434	237	10	comfort	comfort	NOUN
easat-4434	237	11	during	during	ADP
easat-4434	237	12	transactions	transaction	NOUN
easat-4434	237	13	.	.	PUNCT
easat-4434	238	1	d.	d.	PROPN
easat-4434	238	2	attribute	attribute	PROPN
easat-4434	238	3	12	12	NUM
easat-4434	238	4	:	:	PUNCT
easat-4434	238	5	personal	personal	ADJ
easat-4434	238	6	attention	attention	NOUN
easat-4434	238	7	of	of	ADP
easat-4434	238	8	staff	staff	NOUN
easat-4434	238	9	to	to	ADP
easat-4434	238	10	consumers	consumer	NOUN
easat-4434	238	11	.	.	PUNCT
easat-4434	239	1	e.	e.	PROPN
easat-4434	239	2	attribute	attribute	PROPN
easat-4434	239	3	14	14	NUM
easat-4434	239	4	:	:	PUNCT
easat-4434	239	5	good	good	ADJ
easat-4434	239	6	and	and	CCONJ
easat-4434	239	7	safe	safe	ADJ
easat-4434	239	8	condition	condition	NOUN
easat-4434	239	9	of	of	ADP
easat-4434	239	10	the	the	DET
easat-4434	239	11	equipment	equipment	NOUN
easat-4434	239	12	.	.	PUNCT
easat-4434	240	1	4	4	X
easat-4434	240	2	.	.	X
easat-4434	240	3	quadrant	quadrant	PROPN
easat-4434	240	4	iv	iv	PROPN
easat-4434	240	5	(	(	PUNCT
easat-4434	240	6	low	low	ADJ
easat-4434	240	7	importance	importance	NOUN
easat-4434	240	8	,	,	PUNCT
easat-4434	240	9	high	high	ADJ
easat-4434	240	10	performance	performance	NOUN
easat-4434	240	11	):	):	PUNCT
easat-4434	240	12	a.	a.	NOUN
easat-4434	240	13	attribute	attribute	NOUN
easat-4434	240	14	4	4	NUM
easat-4434	240	15	:	:	PUNCT
easat-4434	240	16	quick	quick	ADJ
easat-4434	240	17	response	response	NOUN
easat-4434	240	18	and	and	CCONJ
easat-4434	240	19	responsiveness	responsiveness	NOUN
easat-4434	240	20	in	in	ADP
easat-4434	240	21	helping	help	VERB
easat-4434	240	22	consumers	consumer	NOUN
easat-4434	240	23	.	.	PUNCT
easat-4434	241	1	b.	b.	PROPN
easat-4434	241	2	attribute	attribute	PROPN
easat-4434	241	3	11	11	NUM
easat-4434	241	4	:	:	PUNCT
easat-4434	241	5	responsive	responsive	ADJ
easat-4434	241	6	to	to	ADP
easat-4434	241	7	consumer	consumer	NOUN
easat-4434	241	8	input	input	NOUN
easat-4434	241	9	and	and	CCONJ
easat-4434	241	10	suggestions	suggestion	NOUN
easat-4434	241	11	.	.	PUNCT
easat-4434	242	1	c.	c.	PROPN
easat-4434	242	2	attribute	attribute	PROPN
easat-4434	242	3	15	15	NUM
easat-4434	242	4	:	:	PUNCT
easat-4434	242	5	consistency	consistency	NOUN
easat-4434	242	6	of	of	ADP
easat-4434	242	7	brand	brand	NOUN
easat-4434	242	8	identity	identity	NOUN
easat-4434	242	9	on	on	ADP
easat-4434	242	10	marketing	marketing	NOUN
easat-4434	242	11	materials	material	NOUN
easat-4434	242	12	.	.	PUNCT
easat-4434	243	1	d.	d.	PROPN
easat-4434	243	2	attribute	attribute	PROPN
easat-4434	243	3	16	16	NUM
easat-4434	243	4	:	:	PUNCT
easat-4434	243	5	consumer	consumer	NOUN
easat-4434	243	6	satisfaction	satisfaction	NOUN
easat-4434	243	7	with	with	ADP
easat-4434	243	8	the	the	DET
easat-4434	243	9	service	service	NOUN
easat-4434	243	10	experience	experience	NOUN
easat-4434	243	11	.	.	PUNCT
easat-4434	244	1	these	these	DET
easat-4434	244	2	results	result	NOUN
easat-4434	244	3	show	show	VERB
easat-4434	244	4	that	that	SCONJ
easat-4434	244	5	pt	pt	PROPN
easat-4434	244	6	bheta	bheta	PROPN
easat-4434	244	7	yard	yard	PROPN
easat-4434	244	8	nusantara	nusantara	PROPN
easat-4434	244	9	needs	need	VERB
easat-4434	244	10	to	to	PART
easat-4434	244	11	focus	focus	VERB
easat-4434	244	12	on	on	ADP
easat-4434	244	13	improving	improve	VERB
easat-4434	244	14	performance	performance	NOUN
easat-4434	244	15	in	in	ADP
easat-4434	244	16	quadrant	quadrant	NOUN
easat-4434	244	17	i	i	PRON
easat-4434	244	18	and	and	CCONJ
easat-4434	244	19	maintaining	maintain	VERB
easat-4434	244	20	its	its	PRON
easat-4434	244	21	advantage	advantage	NOUN
easat-4434	244	22	in	in	ADP
easat-4434	244	23	quadrant	quadrant	PROPN
easat-4434	244	24	ii	ii	PROPN
easat-4434	244	25	.	.	PUNCT
easat-4434	245	1	this	this	DET
easat-4434	245	2	approach	approach	NOUN
easat-4434	245	3	can	can	AUX
easat-4434	245	4	increase	increase	VERB
easat-4434	245	5	customer	customer	NOUN
easat-4434	245	6	satisfaction	satisfaction	NOUN
easat-4434	245	7	and	and	CCONJ
easat-4434	245	8	loyalty	loyalty	NOUN
easat-4434	245	9	on	on	ADP
easat-4434	245	10	an	an	DET
easat-4434	245	11	ongoing	ongoing	ADJ
easat-4434	245	12	basis	basis	NOUN
easat-4434	245	13	.	.	PUNCT
easat-4434	246	1	5	5	X
easat-4434	246	2	.	.	X
easat-4434	246	3	conclusion	conclusion	NOUN
easat-4434	246	4	and	and	CCONJ
easat-4434	246	5	suggestion	suggestion	NOUN
easat-4434	246	6	5.1	5.1	NUM
easat-4434	246	7	.	.	PUNCT
easat-4434	247	1	conclusion	conclusion	NOUN
easat-4434	247	2	based	base	VERB
easat-4434	247	3	on	on	ADP
easat-4434	247	4	the	the	DET
easat-4434	247	5	importance	importance	NOUN
easat-4434	247	6	performance	performance	NOUN
easat-4434	247	7	analysis	analysis	NOUN
easat-4434	247	8	(	(	PUNCT
easat-4434	247	9	ipa	ipa	PROPN
easat-4434	247	10	)	)	PUNCT
easat-4434	247	11	,	,	PUNCT
easat-4434	247	12	pt	pt	PROPN
easat-4434	247	13	bheta	bheta	PROPN
easat-4434	247	14	yard	yard	NOUN
easat-4434	247	15	nusantara	nusantara	PROPN
easat-4434	247	16	has	have	AUX
easat-4434	247	17	demonstrated	demonstrate	VERB
easat-4434	247	18	adequate	adequate	ADJ
easat-4434	247	19	performance	performance	NOUN
easat-4434	247	20	in	in	ADP
easat-4434	247	21	areas	area	NOUN
easat-4434	247	22	deemed	deem	VERB
easat-4434	247	23	important	important	ADJ
easat-4434	247	24	by	by	ADP
easat-4434	247	25	consumers	consumer	NOUN
easat-4434	247	26	(	(	PUNCT
easat-4434	247	27	quadrant	quadrant	NOUN
easat-4434	247	28	i	i	PROPN
easat-4434	247	29	)	)	PUNCT
easat-4434	247	30	,	,	PUNCT
easat-4434	247	31	such	such	ADJ
easat-4434	247	32	as	as	ADP
easat-4434	247	33	information	information	NOUN
easat-4434	247	34	transparency	transparency	NOUN
easat-4434	247	35	,	,	PUNCT
easat-4434	247	36	attention	attention	NOUN
easat-4434	247	37	to	to	ADP
easat-4434	247	38	customer	customer	NOUN
easat-4434	247	39	requests	request	NOUN
easat-4434	247	40	,	,	PUNCT
easat-4434	247	41	refund	refund	NOUN
easat-4434	247	42	guarantees	guarantee	NOUN
easat-4434	247	43	,	,	PUNCT
easat-4434	247	44	and	and	CCONJ
easat-4434	247	45	service	service	NOUN
easat-4434	247	46	reuse	reuse	NOUN
easat-4434	247	47	plans	plan	NOUN
easat-4434	247	48	.	.	PUNCT
easat-4434	248	1	this	this	DET
easat-4434	248	2	performance	performance	NOUN
easat-4434	248	3	reflects	reflect	VERB
easat-4434	248	4	a	a	DET
easat-4434	248	5	competitive	competitive	ADJ
easat-4434	248	6	advantage	advantage	NOUN
easat-4434	248	7	that	that	PRON
easat-4434	248	8	must	must	AUX
easat-4434	248	9	be	be	AUX
easat-4434	248	10	maintained	maintain	VERB
easat-4434	248	11	.	.	PUNCT
easat-4434	249	1	however	however	ADV
easat-4434	249	2	,	,	PUNCT
easat-4434	249	3	there	there	PRON
easat-4434	249	4	are	be	VERB
easat-4434	249	5	priority	priority	NOUN
easat-4434	249	6	areas	area	NOUN
easat-4434	249	7	for	for	ADP
easat-4434	249	8	improvement	improvement	NOUN
easat-4434	249	9	in	in	ADP
easat-4434	249	10	quadrant	quadrant	PROPN
easat-4434	249	11	ii	ii	PROPN
easat-4434	249	12	,	,	PUNCT
easat-4434	249	13	such	such	ADJ
easat-4434	249	14	as	as	ADP
easat-4434	249	15	response	response	NOUN
easat-4434	249	16	speed	speed	NOUN
easat-4434	249	17	,	,	PUNCT
easat-4434	249	18	responsiveness	responsiveness	NOUN
easat-4434	249	19	to	to	ADP
easat-4434	249	20	consumer	consumer	NOUN
easat-4434	249	21	input	input	NOUN
easat-4434	249	22	,	,	PUNCT
easat-4434	249	23	and	and	CCONJ
easat-4434	249	24	consistency	consistency	NOUN
easat-4434	249	25	of	of	ADP
easat-4434	249	26	brand	brand	NOUN
easat-4434	249	27	identity	identity	NOUN
easat-4434	249	28	.	.	PUNCT
easat-4434	250	1	these	these	DET
easat-4434	250	2	areas	area	NOUN
easat-4434	250	3	are	be	AUX
easat-4434	250	4	very	very	ADV
easat-4434	250	5	important	important	ADJ
easat-4434	250	6	for	for	ADP
easat-4434	250	7	consumers	consumer	NOUN
easat-4434	250	8	,	,	PUNCT
easat-4434	250	9	but	but	CCONJ
easat-4434	250	10	their	their	PRON
easat-4434	250	11	performance	performance	NOUN
easat-4434	250	12	is	be	AUX
easat-4434	250	13	not	not	PART
easat-4434	250	14	yet	yet	ADV
easat-4434	250	15	optimal	optimal	ADJ
easat-4434	250	16	,	,	PUNCT
easat-4434	250	17	requiring	require	VERB
easat-4434	250	18	more	more	ADJ
easat-4434	250	19	attention	attention	NOUN
easat-4434	250	20	from	from	ADP
easat-4434	250	21	the	the	DET
easat-4434	250	22	company	company	NOUN
easat-4434	250	23	.	.	PUNCT
easat-4434	251	1	meanwhile	meanwhile	ADV
easat-4434	251	2	,	,	PUNCT
easat-4434	251	3	the	the	DET
easat-4434	251	4	attributes	attribute	NOUN
easat-4434	251	5	in	in	ADP
easat-4434	251	6	quadrant	quadrant	PROPN
easat-4434	251	7	iii	iii	PROPN
easat-4434	251	8	indicate	indicate	VERB
easat-4434	251	9	aspects	aspect	NOUN
easat-4434	251	10	with	with	ADP
easat-4434	251	11	low	low	ADJ
easat-4434	251	12	importance	importance	NOUN
easat-4434	251	13	and	and	CCONJ
easat-4434	251	14	performance	performance	NOUN
easat-4434	251	15	,	,	PUNCT
easat-4434	251	16	which	which	PRON
easat-4434	251	17	are	be	AUX
easat-4434	251	18	not	not	PART
easat-4434	251	19	top	top	ADJ
easat-4434	251	20	priorities	priority	NOUN
easat-4434	251	21	in	in	ADP
easat-4434	251	22	the	the	DET
easat-4434	251	23	improvement	improvement	NOUN
easat-4434	251	24	strategy	strategy	NOUN
easat-4434	251	25	.	.	PUNCT
easat-4434	252	1	conversely	conversely	ADV
easat-4434	252	2	,	,	PUNCT
easat-4434	252	3	the	the	DET
easat-4434	252	4	attributes	attribute	NOUN
easat-4434	252	5	in	in	ADP
easat-4434	252	6	quadrant	quadrant	NOUN
easat-4434	252	7	iv	iv	NUM
easat-4434	252	8	demonstrate	demonstrate	VERB
easat-4434	252	9	good	good	ADJ
easat-4434	252	10	performance	performance	NOUN
easat-4434	252	11	in	in	ADP
easat-4434	252	12	aspects	aspect	NOUN
easat-4434	252	13	that	that	PRON
easat-4434	252	14	are	be	AUX
easat-4434	252	15	less	less	ADV
easat-4434	252	16	important	important	ADJ
easat-4434	252	17	to	to	ADP
easat-4434	252	18	consumers	consumer	NOUN
easat-4434	252	19	,	,	PUNCT
easat-4434	252	20	allowing	allow	VERB
easat-4434	252	21	companies	company	NOUN
easat-4434	252	22	to	to	PART
easat-4434	252	23	maintain	maintain	VERB
easat-4434	252	24	them	they	PRON
easat-4434	252	25	without	without	ADP
easat-4434	252	26	over	over	ADV
easat-4434	252	27	-	-	PUNCT
easat-4434	252	28	allocating	allocate	VERB
easat-4434	252	29	resources	resource	NOUN
easat-4434	252	30	.	.	PUNCT
easat-4434	253	1	overall	overall	ADV
easat-4434	253	2	,	,	PUNCT
easat-4434	253	3	companies	company	NOUN
easat-4434	253	4	need	need	VERB
easat-4434	253	5	to	to	PART
easat-4434	253	6	focus	focus	VERB
easat-4434	253	7	on	on	ADP
easat-4434	253	8	improving	improve	VERB
easat-4434	253	9	attributes	attribute	NOUN
easat-4434	253	10	in	in	ADP
easat-4434	253	11	quadrant	quadrant	PROPN
easat-4434	253	12	ii	ii	PROPN
easat-4434	253	13	,	,	PUNCT
easat-4434	253	14	maintaining	maintain	VERB
easat-4434	253	15	superiority	superiority	NOUN
easat-4434	253	16	in	in	ADP
easat-4434	253	17	quadrant	quadrant	PROPN
easat-4434	253	18	i	i	PROPN
easat-4434	253	19	,	,	PUNCT
easat-4434	253	20	and	and	CCONJ
easat-4434	253	21	leveraging	leverage	VERB
easat-4434	253	22	competitive	competitive	ADJ
easat-4434	253	23	advantages	advantage	NOUN
easat-4434	253	24	to	to	PART
easat-4434	253	25	enhance	enhance	VERB
easat-4434	253	26	consumer	consumer	NOUN
easat-4434	253	27	satisfaction	satisfaction	NOUN
easat-4434	253	28	and	and	CCONJ
easat-4434	253	29	loyalty	loyalty	NOUN
easat-4434	253	30	sustainably	sustainably	ADV
easat-4434	253	31	.	.	PUNCT
easat-4434	254	1	5.2	5.2	NUM
easat-4434	254	2	.	.	PUNCT
easat-4434	254	3	suggestion	suggestion	NOUN
easat-4434	254	4	1	1	NUM
easat-4434	254	5	.	.	PUNCT
easat-4434	254	6	improving	improve	VERB
easat-4434	254	7	performance	performance	NOUN
easat-4434	254	8	in	in	ADP
easat-4434	254	9	quadrant	quadrant	PROPN
easat-4434	254	10	ii	ii	PROPN
easat-4434	254	11	(	(	PUNCT
easat-4434	254	12	high	high	ADJ
easat-4434	254	13	importance	importance	NOUN
easat-4434	254	14	,	,	PUNCT
easat-4434	254	15	low	low	ADJ
easat-4434	254	16	performance	performance	NOUN
easat-4434	254	17	):	):	PUNCT
easat-4434	254	18	a.	a.	NOUN
easat-4434	254	19	response	response	NOUN
easat-4434	254	20	speed	speed	NOUN
easat-4434	254	21	(	(	PUNCT
easat-4434	254	22	attribute	attribute	NOUN
easat-4434	254	23	4	4	NUM
easat-4434	254	24	):	):	PUNCT
easat-4434	254	25	improve	improve	VERB
easat-4434	254	26	service	service	NOUN
easat-4434	254	27	systems	system	NOUN
easat-4434	254	28	to	to	PART
easat-4434	254	29	ensure	ensure	VERB
easat-4434	254	30	a	a	DET
easat-4434	254	31	quick	quick	ADJ
easat-4434	254	32	response	response	NOUN
easat-4434	254	33	to	to	ADP
easat-4434	254	34	consumer	consumer	NOUN
easat-4434	254	35	needs	need	NOUN
easat-4434	254	36	,	,	PUNCT
easat-4434	254	37	including	include	VERB
easat-4434	254	38	staff	staff	NOUN
easat-4434	254	39	training	training	NOUN
easat-4434	254	40	and	and	CCONJ
easat-4434	254	41	the	the	DET
easat-4434	254	42	use	use	NOUN
easat-4434	254	43	of	of	ADP
easat-4434	254	44	supporting	support	VERB
easat-4434	254	45	technologies	technology	NOUN
easat-4434	254	46	such	such	ADJ
easat-4434	254	47	as	as	ADP
easat-4434	254	48	chatbots	chatbot	NOUN
easat-4434	254	49	or	or	CCONJ
easat-4434	254	50	customer	customer	NOUN
easat-4434	254	51	management	management	NOUN
easat-4434	254	52	systems	system	NOUN
easat-4434	254	53	(	(	PUNCT
easat-4434	254	54	crm	crm	PROPN
easat-4434	254	55	)	)	PUNCT
easat-4434	254	56	.	.	PUNCT
easat-4434	255	1	b.	b.	PROPN
easat-4434	255	2	responsiveness	responsiveness	NOUN
easat-4434	255	3	to	to	ADP
easat-4434	255	4	consumer	consumer	NOUN
easat-4434	255	5	feedback	feedback	NOUN
easat-4434	255	6	(	(	PUNCT
easat-4434	255	7	attribute	attribute	NOUN
easat-4434	255	8	11	11	NUM
easat-4434	255	9	):	):	PUNCT
easat-4434	255	10	create	create	VERB
easat-4434	255	11	more	more	ADV
easat-4434	255	12	effective	effective	ADJ
easat-4434	255	13	mechanisms	mechanism	NOUN
easat-4434	255	14	for	for	ADP
easat-4434	255	15	receiving	receiving	NOUN
easat-4434	255	16	,	,	PUNCT
easat-4434	255	17	reviewing	reviewing	NOUN
easat-4434	255	18	,	,	PUNCT
easat-4434	255	19	and	and	CCONJ
easat-4434	255	20	following	follow	VERB
easat-4434	255	21	up	up	ADP
easat-4434	255	22	on	on	ADP
easat-4434	255	23	consumer	consumer	NOUN
easat-4434	255	24	feedback	feedback	NOUN
easat-4434	255	25	,	,	PUNCT
easat-4434	255	26	such	such	ADJ
easat-4434	255	27	as	as	ADP
easat-4434	255	28	periodic	periodic	ADJ
easat-4434	255	29	surveys	survey	NOUN
easat-4434	255	30	or	or	CCONJ
easat-4434	255	31	discussion	discussion	NOUN
easat-4434	255	32	forums	forum	NOUN
easat-4434	255	33	.	.	PUNCT
easat-4434	256	1	c.	c.	PROPN
easat-4434	256	2	brand	brand	PROPN
easat-4434	256	3	identity	identity	NOUN
easat-4434	256	4	consistency	consistency	NOUN
easat-4434	256	5	(	(	PUNCT
easat-4434	256	6	attribute	attribute	NOUN
easat-4434	256	7	15	15	NUM
easat-4434	256	8	):	):	PUNCT
easat-4434	256	9	improve	improve	VERB
easat-4434	256	10	marketing	marketing	NOUN
easat-4434	256	11	and	and	CCONJ
easat-4434	256	12	communication	communication	NOUN
easat-4434	256	13	materials	material	NOUN
easat-4434	256	14	to	to	PART
easat-4434	256	15	better	well	ADV
easat-4434	256	16	reflect	reflect	VERB
easat-4434	256	17	professionalism	professionalism	NOUN
easat-4434	256	18	and	and	CCONJ
easat-4434	256	19	strengthen	strengthen	VERB
easat-4434	256	20	the	the	DET
easat-4434	256	21	brand	brand	NOUN
easat-4434	256	22	image	image	NOUN
easat-4434	256	23	.	.	PUNCT
easat-4434	257	1	d.	d.	PROPN
easat-4434	257	2	service	service	PROPN
easat-4434	257	3	experience	experience	NOUN
easat-4434	257	4	satisfaction	satisfaction	NOUN
easat-4434	257	5	(	(	PUNCT
easat-4434	257	6	attribute	attribute	NOUN
easat-4434	257	7	16	16	NUM
easat-4434	257	8	):	):	PUNCT
easat-4434	257	9	ensure	ensure	VERB
easat-4434	257	10	that	that	SCONJ
easat-4434	257	11	the	the	DET
easat-4434	257	12	consumer	consumer	NOUN
easat-4434	257	13	experience	experience	NOUN
easat-4434	257	14	remains	remain	VERB
easat-4434	257	15	positive	positive	ADJ
easat-4434	257	16	by	by	ADP
easat-4434	257	17	periodically	periodically	ADV
easat-4434	257	18	evaluating	evaluate	VERB
easat-4434	257	19	the	the	DET
easat-4434	257	20	entire	entire	ADJ
easat-4434	257	21	service	service	NOUN
easat-4434	257	22	process	process	NOUN
easat-4434	257	23	to	to	PART
easat-4434	257	24	identify	identify	VERB
easat-4434	257	25	and	and	CCONJ
easat-4434	257	26	correct	correct	ADJ
easat-4434	257	27	weaknesses	weakness	NOUN
easat-4434	257	28	.	.	PUNCT
easat-4434	258	1	2	2	X
easat-4434	258	2	.	.	X
easat-4434	258	3	maintaining	maintain	VERB
easat-4434	258	4	performance	performance	NOUN
easat-4434	258	5	in	in	ADP
easat-4434	258	6	quadrant	quadrant	ADJ
easat-4434	258	7	i	i	PROPN
easat-4434	258	8	(	(	PUNCT
easat-4434	258	9	high	high	ADJ
easat-4434	258	10	importance	importance	NOUN
easat-4434	258	11	,	,	PUNCT
easat-4434	258	12	high	high	ADJ
easat-4434	258	13	performance	performance	NOUN
easat-4434	258	14	):	):	PUNCT
easat-4434	258	15	a.	a.	NOUN
easat-4434	258	16	maintain	maintain	VERB
easat-4434	258	17	excellence	excellence	NOUN
easat-4434	258	18	in	in	ADP
easat-4434	258	19	aspects	aspect	NOUN
easat-4434	258	20	such	such	ADJ
easat-4434	258	21	as	as	ADP
easat-4434	258	22	information	information	NOUN
easat-4434	258	23	transparency	transparency	NOUN
easat-4434	258	24	(	(	PUNCT
easat-4434	258	25	attribute	attribute	NOUN
easat-4434	258	26	5	5	NUM
easat-4434	258	27	)	)	PUNCT
easat-4434	258	28	,	,	PUNCT
easat-4434	258	29	attention	attention	NOUN
easat-4434	258	30	to	to	ADP
easat-4434	258	31	consumer	consumer	NOUN
easat-4434	258	32	demand	demand	NOUN
easat-4434	258	33	(	(	PUNCT
easat-4434	258	34	attribute	attribute	NOUN
easat-4434	258	35	6	6	NUM
easat-4434	258	36	)	)	PUNCT
easat-4434	258	37	,	,	PUNCT
easat-4434	258	38	and	and	CCONJ
easat-4434	258	39	refund	refund	NOUN
easat-4434	258	40	guarantee	guarantee	NOUN
easat-4434	258	41	(	(	PUNCT
easat-4434	258	42	attribute	attribute	NOUN
easat-4434	258	43	9	9	NUM
easat-4434	258	44	)	)	PUNCT
easat-4434	258	45	.	.	PUNCT
easat-4434	259	1	conduct	conduct	VERB
easat-4434	259	2	continuous	continuous	ADJ
easat-4434	259	3	monitoring	monitoring	NOUN
easat-4434	259	4	to	to	PART
easat-4434	259	5	ensure	ensure	VERB
easat-4434	259	6	standards	standard	NOUN
easat-4434	259	7	are	be	AUX
easat-4434	259	8	maintained	maintain	VERB
easat-4434	259	9	.	.	PUNCT
easat-4434	260	1	b.	b.	PROPN
easat-4434	260	2	use	use	VERB
easat-4434	260	3	this	this	DET
easat-4434	260	4	advantage	advantage	NOUN
easat-4434	260	5	as	as	ADP
easat-4434	260	6	a	a	DET
easat-4434	260	7	key	key	ADJ
easat-4434	260	8	attraction	attraction	NOUN
easat-4434	260	9	to	to	PART
easat-4434	260	10	expand	expand	VERB
easat-4434	260	11	the	the	DET
easat-4434	260	12	market	market	NOUN
easat-4434	260	13	and	and	CCONJ
easat-4434	260	14	increase	increase	VERB
easat-4434	260	15	customer	customer	NOUN
easat-4434	260	16	loyalty	loyalty	NOUN
easat-4434	260	17	.	.	PUNCT
easat-4434	261	1	96	96	NUM
easat-4434	261	2	edelweiss	edelweiss	PROPN
easat-4434	261	3	applied	apply	VERB
easat-4434	261	4	science	science	NOUN
easat-4434	261	5	and	and	CCONJ
easat-4434	261	6	technology	technology	NOUN
easat-4434	261	7	issn	issn	PROPN
easat-4434	261	8	:	:	PUNCT
easat-4434	261	9	2576	2576	NUM
easat-4434	261	10	-	-	SYM
easat-4434	261	11	8484	8484	NUM
easat-4434	261	12	vol	vol	NOUN
easat-4434	261	13	.	.	PROPN
easat-4434	262	1	9	9	NUM
easat-4434	262	2	,	,	PUNCT
easat-4434	262	3	no	no	INTJ
easat-4434	262	4	.	.	NOUN
easat-4434	262	5	2	2	NUM
easat-4434	262	6	:	:	SYM
easat-4434	262	7	84	84	NUM
easat-4434	262	8	-	-	SYM
easat-4434	262	9	97	97	NUM
easat-4434	262	10	,	,	PUNCT
easat-4434	262	11	2025	2025	NUM
easat-4434	262	12	doi	doi	NOUN
easat-4434	262	13	:	:	PUNCT
easat-4434	262	14	10.55214/25768484.v9i2.4434	10.55214/25768484.v9i2.4434	NUM
easat-4434	262	15	©	©	PROPN
easat-4434	262	16	2025	2025	NUM
easat-4434	262	17	by	by	ADP
easat-4434	262	18	the	the	DET
easat-4434	262	19	authors	author	NOUN
easat-4434	262	20	;	;	PUNCT
easat-4434	262	21	licensee	licensee	PROPN
easat-4434	262	22	learning	learning	NOUN
easat-4434	262	23	gate	gate	NOUN
easat-4434	262	24	3	3	NUM
easat-4434	262	25	.	.	PUNCT
easat-4434	262	26	efficiency	efficiency	NOUN
easat-4434	262	27	in	in	ADP
easat-4434	262	28	quadrant	quadrant	NOUN
easat-4434	262	29	iv	iv	NUM
easat-4434	262	30	(	(	PUNCT
easat-4434	262	31	low	low	ADJ
easat-4434	262	32	importance	importance	NOUN
easat-4434	262	33	,	,	PUNCT
easat-4434	262	34	high	high	ADJ
easat-4434	262	35	performance	performance	NOUN
easat-4434	262	36	):	):	PUNCT
easat-4434	262	37	a.	a.	NOUN
easat-4434	262	38	aspects	aspect	NOUN
easat-4434	262	39	such	such	ADJ
easat-4434	262	40	as	as	ADP
easat-4434	262	41	punctuality	punctuality	NOUN
easat-4434	262	42	(	(	PUNCT
easat-4434	262	43	attribute	attribute	NOUN
easat-4434	262	44	1	1	NUM
easat-4434	262	45	)	)	PUNCT
easat-4434	262	46	and	and	CCONJ
easat-4434	262	47	good	good	ADJ
easat-4434	262	48	relations	relation	NOUN
easat-4434	262	49	with	with	ADP
easat-4434	262	50	consumers	consumer	NOUN
easat-4434	262	51	(	(	PUNCT
easat-4434	262	52	attribute	attribute	NOUN
easat-4434	262	53	10	10	NUM
easat-4434	262	54	)	)	PUNCT
easat-4434	262	55	are	be	AUX
easat-4434	262	56	already	already	ADV
easat-4434	262	57	at	at	ADP
easat-4434	262	58	a	a	DET
easat-4434	262	59	satisfactory	satisfactory	ADJ
easat-4434	262	60	level	level	NOUN
easat-4434	262	61	.	.	PUNCT
easat-4434	263	1	focus	focus	VERB
easat-4434	263	2	resources	resource	NOUN
easat-4434	263	3	on	on	ADP
easat-4434	263	4	maintaining	maintain	VERB
easat-4434	263	5	it	it	PRON
easat-4434	263	6	without	without	ADP
easat-4434	263	7	the	the	DET
easat-4434	263	8	need	need	NOUN
easat-4434	263	9	for	for	ADP
easat-4434	263	10	significant	significant	ADJ
easat-4434	263	11	additional	additional	ADJ
easat-4434	263	12	investments	investment	NOUN
easat-4434	263	13	.	.	PUNCT
easat-4434	264	1	4	4	X
easat-4434	264	2	.	.	X
easat-4434	264	3	low	low	ADJ
easat-4434	264	4	priority	priority	NOUN
easat-4434	264	5	for	for	ADP
easat-4434	264	6	quadrant	quadrant	NOUN
easat-4434	264	7	iii	iii	X
easat-4434	264	8	(	(	PUNCT
easat-4434	264	9	low	low	ADJ
easat-4434	264	10	importance	importance	NOUN
easat-4434	264	11	,	,	PUNCT
easat-4434	264	12	low	low	ADJ
easat-4434	264	13	performance	performance	NOUN
easat-4434	264	14	):	):	PUNCT
easat-4434	264	15	a.	a.	NOUN
easat-4434	264	16	attributes	attribute	NOUN
easat-4434	264	17	such	such	ADJ
easat-4434	264	18	as	as	ADP
easat-4434	264	19	input	input	NOUN
easat-4434	264	20	outside	outside	ADP
easat-4434	264	21	the	the	DET
easat-4434	264	22	scope	scope	NOUN
easat-4434	264	23	of	of	ADP
easat-4434	264	24	work	work	NOUN
easat-4434	264	25	(	(	PUNCT
easat-4434	264	26	attribute	attribute	NOUN
easat-4434	264	27	2	2	NUM
easat-4434	264	28	)	)	PUNCT
easat-4434	264	29	or	or	CCONJ
easat-4434	264	30	personal	personal	ADJ
easat-4434	264	31	attention	attention	NOUN
easat-4434	264	32	of	of	ADP
easat-4434	264	33	staff	staff	NOUN
easat-4434	264	34	(	(	PUNCT
easat-4434	264	35	attribute	attribute	NOUN
easat-4434	264	36	12	12	NUM
easat-4434	264	37	)	)	PUNCT
easat-4434	264	38	can	can	AUX
easat-4434	264	39	be	be	AUX
easat-4434	264	40	managed	manage	VERB
easat-4434	264	41	with	with	ADP
easat-4434	264	42	a	a	DET
easat-4434	264	43	minimal	minimal	ADJ
easat-4434	264	44	approach	approach	NOUN
easat-4434	264	45	because	because	SCONJ
easat-4434	264	46	they	they	PRON
easat-4434	264	47	are	be	AUX
easat-4434	264	48	not	not	PART
easat-4434	264	49	the	the	DET
easat-4434	264	50	main	main	ADJ
easat-4434	264	51	concern	concern	NOUN
easat-4434	264	52	of	of	ADP
easat-4434	264	53	consumers	consumer	NOUN
easat-4434	264	54	.	.	PUNCT
easat-4434	265	1	however	however	ADV
easat-4434	265	2	,	,	PUNCT
easat-4434	265	3	continue	continue	VERB
easat-4434	265	4	to	to	PART
easat-4434	265	5	conduct	conduct	VERB
easat-4434	265	6	periodic	periodic	ADJ
easat-4434	265	7	evaluations	evaluation	NOUN
easat-4434	265	8	to	to	PART
easat-4434	265	9	ensure	ensure	VERB
easat-4434	265	10	that	that	SCONJ
easat-4434	265	11	performance	performance	NOUN
easat-4434	265	12	does	do	AUX
easat-4434	265	13	not	not	PART
easat-4434	265	14	decline	decline	VERB
easat-4434	265	15	.	.	PUNCT
easat-4434	266	1	with	with	ADP
easat-4434	266	2	the	the	DET
easat-4434	266	3	implementation	implementation	NOUN
easat-4434	266	4	of	of	ADP
easat-4434	266	5	this	this	DET
easat-4434	266	6	advice	advice	NOUN
easat-4434	266	7	,	,	PUNCT
easat-4434	266	8	pt	pt	X
easat-4434	266	9	bheta	bheta	PROPN
easat-4434	266	10	yard	yard	NOUN
easat-4434	266	11	nusantara	nusantara	PROPN
easat-4434	266	12	is	be	AUX
easat-4434	266	13	expected	expect	VERB
easat-4434	266	14	to	to	PART
easat-4434	266	15	improve	improve	VERB
easat-4434	266	16	overall	overall	ADJ
easat-4434	266	17	consumer	consumer	NOUN
easat-4434	266	18	satisfaction	satisfaction	NOUN
easat-4434	266	19	,	,	PUNCT
easat-4434	266	20	maintain	maintain	VERB
easat-4434	266	21	a	a	DET
easat-4434	266	22	competitive	competitive	ADJ
easat-4434	266	23	advantage	advantage	NOUN
easat-4434	266	24	,	,	PUNCT
easat-4434	266	25	and	and	CCONJ
easat-4434	266	26	strengthen	strengthen	VERB
easat-4434	266	27	long	long	ADJ
easat-4434	266	28	-	-	PUNCT
easat-4434	266	29	term	term	NOUN
easat-4434	266	30	relationships	relationship	NOUN
easat-4434	266	31	with	with	ADP
easat-4434	266	32	customers	customer	NOUN
easat-4434	266	33	.	.	PUNCT
easat-4434	267	1	transparency	transparency	NOUN
easat-4434	267	2	:	:	PUNCT
easat-4434	267	3	the	the	DET
easat-4434	267	4	authors	author	NOUN
easat-4434	267	5	confirm	confirm	VERB
easat-4434	267	6	that	that	SCONJ
easat-4434	267	7	the	the	DET
easat-4434	267	8	manuscript	manuscript	NOUN
easat-4434	267	9	is	be	AUX
easat-4434	267	10	an	an	DET
easat-4434	267	11	honest	honest	ADJ
easat-4434	267	12	,	,	PUNCT
easat-4434	267	13	accurate	accurate	ADJ
easat-4434	267	14	,	,	PUNCT
easat-4434	267	15	and	and	CCONJ
easat-4434	267	16	transparent	transparent	ADJ
easat-4434	267	17	account	account	NOUN
easat-4434	267	18	of	of	ADP
easat-4434	267	19	the	the	DET
easat-4434	267	20	study	study	NOUN
easat-4434	267	21	;	;	PUNCT
easat-4434	267	22	that	that	SCONJ
easat-4434	267	23	no	no	DET
easat-4434	267	24	vital	vital	ADJ
easat-4434	267	25	features	feature	NOUN
easat-4434	267	26	of	of	ADP
easat-4434	267	27	the	the	DET
easat-4434	267	28	study	study	NOUN
easat-4434	267	29	have	have	AUX
easat-4434	267	30	been	be	AUX
easat-4434	267	31	omitted	omit	VERB
easat-4434	267	32	;	;	PUNCT
easat-4434	267	33	and	and	CCONJ
easat-4434	267	34	that	that	SCONJ
easat-4434	267	35	any	any	DET
easat-4434	267	36	discrepancies	discrepancy	NOUN
easat-4434	267	37	from	from	ADP
easat-4434	267	38	the	the	DET
easat-4434	267	39	study	study	NOUN
easat-4434	267	40	as	as	SCONJ
easat-4434	267	41	planned	plan	VERB
easat-4434	267	42	have	have	AUX
easat-4434	267	43	been	be	AUX
easat-4434	267	44	explained	explain	VERB
easat-4434	267	45	.	.	PUNCT
easat-4434	268	1	this	this	DET
easat-4434	268	2	study	study	NOUN
easat-4434	268	3	followed	follow	VERB
easat-4434	268	4	all	all	DET
easat-4434	268	5	ethical	ethical	ADJ
easat-4434	268	6	practices	practice	NOUN
easat-4434	268	7	during	during	ADP
easat-4434	268	8	writing	writing	NOUN
easat-4434	268	9	.	.	PUNCT
easat-4434	269	1	copyright	copyright	NOUN
easat-4434	269	2	:	:	PUNCT
easat-4434	269	3	©	©	PROPN
easat-4434	269	4	2025	2025	NUM
easat-4434	269	5	by	by	ADP
easat-4434	269	6	the	the	DET
easat-4434	269	7	authors	author	NOUN
easat-4434	269	8	.	.	PUNCT
easat-4434	270	1	this	this	DET
easat-4434	270	2	open	open	ADJ
easat-4434	270	3	-	-	PUNCT
easat-4434	270	4	access	access	NOUN
easat-4434	270	5	article	article	NOUN
easat-4434	270	6	is	be	AUX
easat-4434	270	7	distributed	distribute	VERB
easat-4434	270	8	under	under	ADP
easat-4434	270	9	the	the	DET
easat-4434	270	10	terms	term	NOUN
easat-4434	270	11	and	and	CCONJ
easat-4434	270	12	conditions	condition	NOUN
easat-4434	270	13	of	of	ADP
easat-4434	270	14	the	the	DET
easat-4434	270	15	creative	creative	ADJ
easat-4434	270	16	commons	common	NOUN
easat-4434	270	17	attribution	attribution	NOUN
easat-4434	270	18	(	(	PUNCT
easat-4434	270	19	cc	cc	NOUN
easat-4434	270	20	by	by	ADP
easat-4434	270	21	)	)	PUNCT
easat-4434	270	22	license	license	NOUN
easat-4434	270	23	(	(	PUNCT
easat-4434	270	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-4434	270	25	)	)	PUNCT
easat-4434	270	26	.	.	PUNCT
easat-4434	271	1	references	reference	NOUN
easat-4434	271	2	[	[	X
easat-4434	271	3	1	1	NUM
easat-4434	271	4	]	]	PUNCT
easat-4434	271	5	a.	a.	NOUN
easat-4434	271	6	apriliana	apriliana	PROPN
easat-4434	271	7	and	and	CCONJ
easat-4434	271	8	s.	s.	PROPN
easat-4434	271	9	sukaris	sukaris	PROPN
easat-4434	271	10	,	,	PUNCT
easat-4434	271	11	"	"	PUNCT
easat-4434	271	12	analysis	analysis	NOUN
easat-4434	271	13	of	of	ADP
easat-4434	271	14	service	service	NOUN
easat-4434	271	15	quality	quality	NOUN
easat-4434	271	16	at	at	ADP
easat-4434	271	17	cv	cv	PROPN
easat-4434	271	18	.	.	PROPN
easat-4434	271	19	singoyudho	singoyudho	PROPN
easat-4434	271	20	nusantara	nusantara	PROPN
easat-4434	271	21	,	,	PUNCT
easat-4434	271	22	"	"	PUNCT
easat-4434	271	23	jurnal	jurnal	ADJ
easat-4434	271	24	maneksi	maneksi	NOUN
easat-4434	271	25	(	(	PUNCT
easat-4434	271	26	management	management	NOUN
easat-4434	271	27	ekonomi	ekonomi	PROPN
easat-4434	271	28	dan	dan	PROPN
easat-4434	271	29	akuntansi	akuntansi	PROPN
easat-4434	271	30	)	)	PUNCT
easat-4434	271	31	,	,	PUNCT
easat-4434	271	32	vol	vol	NOUN
easat-4434	271	33	.	.	PROPN
easat-4434	271	34	11	11	NUM
easat-4434	271	35	,	,	PUNCT
easat-4434	271	36	no	no	INTJ
easat-4434	271	37	.	.	NOUN
easat-4434	271	38	2	2	NUM
easat-4434	271	39	,	,	PUNCT
easat-4434	271	40	pp	pp	ADJ
easat-4434	271	41	.	.	PUNCT
easat-4434	272	1	498	498	NUM
easat-4434	272	2	-	-	SYM
easat-4434	272	3	504	504	NUM
easat-4434	272	4	,	,	PUNCT
easat-4434	272	5	2022	2022	NUM
easat-4434	272	6	.	.	PUNCT
easat-4434	273	1	https://doi.org/10.31959/jm.v11i2.1246	https://doi.org/10.31959/jm.v11i2.1246	ADJ
easat-4434	274	1	[	[	X
easat-4434	274	2	2	2	X
easat-4434	274	3	]	]	PUNCT
easat-4434	274	4	a.	a.	PROPN
easat-4434	274	5	s.	s.	PROPN
easat-4434	274	6	s.	s.	PROPN
easat-4434	274	7	e.	e.	PROPN
easat-4434	274	8	m.	m.	PROPN
easat-4434	274	9	m.	m.	PROPN
easat-4434	274	10	bharmawan	bharmawan	PROPN
easat-4434	274	11	,	,	PUNCT
easat-4434	274	12	n.	n.	PROPN
easat-4434	274	13	hanif	hanif	PROPN
easat-4434	274	14	,	,	PUNCT
easat-4434	274	15	and	and	CCONJ
easat-4434	274	16	s.	s.	PROPN
easat-4434	274	17	m.	m.	PROPN
easat-4434	274	18	pustaka	pustaka	ADV
easat-4434	274	19	,	,	PUNCT
easat-4434	274	20	"	"	PUNCT
easat-4434	274	21	service	service	NOUN
easat-4434	274	22	marketing	marketing	NOUN
easat-4434	274	23	management	management	NOUN
easat-4434	274	24	:	:	PUNCT
easat-4434	274	25	strategy	strategy	NOUN
easat-4434	274	26	,	,	PUNCT
easat-4434	274	27	measuring	measure	VERB
easat-4434	274	28	customer	customer	NOUN
easat-4434	274	29	satisfaction	satisfaction	NOUN
easat-4434	274	30	and	and	CCONJ
easat-4434	274	31	loyalty	loyalty	NOUN
easat-4434	274	32	.	.	PUNCT
easat-4434	275	1	scopindo	scopindo	NOUN
easat-4434	275	2	media	medium	NOUN
easat-4434	275	3	library	library	NOUN
easat-4434	275	4	,	,	PUNCT
easat-4434	275	5	"	"	PUNCT
easat-4434	275	6	retrieved	retrieve	VERB
easat-4434	275	7	:	:	PUNCT
easat-4434	275	8	https://books.google.co.id/books?id=4lheeaaaqbaj	https://books.google.co.id/books?id=4lheeaaaqbaj	X
easat-4434	275	9	.	.	PUNCT
easat-4434	276	1	[	[	X
easat-4434	276	2	accessed	access	VERB
easat-4434	276	3	2022	2022	NUM
easat-4434	276	4	.	.	PUNCT
easat-4434	277	1	[	[	X
easat-4434	277	2	3	3	NUM
easat-4434	277	3	]	]	X
easat-4434	277	4	bahrani	bahrani	NOUN
easat-4434	277	5	,	,	PUNCT
easat-4434	277	6	quality	quality	NOUN
easat-4434	277	7	of	of	ADP
easat-4434	277	8	higher	high	ADJ
easat-4434	277	9	education	education	NOUN
easat-4434	277	10	services	service	NOUN
easat-4434	277	11	:	:	PUNCT
easat-4434	277	12	components	component	NOUN
easat-4434	277	13	and	and	CCONJ
easat-4434	277	14	methods	method	NOUN
easat-4434	277	15	(	(	PUNCT
easat-4434	277	16	u.	u.	PROPN
easat-4434	277	17	n.	n.	PROPN
easat-4434	277	18	hikmah	hikmah	PROPN
easat-4434	277	19	&	&	CCONJ
easat-4434	277	20	s.	s.	PROPN
easat-4434	277	21	julaiha	julaiha	PROPN
easat-4434	277	22	(	(	PUNCT
easat-4434	277	23	eds	ed	NOUN
easat-4434	277	24	.	.	PUNCT
easat-4434	277	25	)	)	PUNCT
easat-4434	277	26	.	.	PUNCT
easat-4434	278	1	syiah	syiah	PROPN
easat-4434	278	2	kuala	kuala	PROPN
easat-4434	278	3	university	university	PROPN
easat-4434	278	4	press	press	NOUN
easat-4434	278	5	.	.	PUNCT
easat-4434	279	1	https://books.google.co.id/books?id=cvugeaaaqbaj	https://books.google.co.id/books?id=cvugeaaaqbaj	PROPN
easat-4434	279	2	,	,	PUNCT
easat-4434	279	3	2022	2022	NUM
easat-4434	279	4	.	.	PUNCT
easat-4434	280	1	[	[	X
easat-4434	280	2	4	4	NUM
easat-4434	280	3	]	]	PUNCT
easat-4434	280	4	a.	a.	PROPN
easat-4434	280	5	b.	b.	PROPN
easat-4434	280	6	christono	christono	PROPN
easat-4434	280	7	and	and	CCONJ
easat-4434	280	8	c.	c.	PROPN
easat-4434	280	9	chairiah	chairiah	PROPN
easat-4434	280	10	,	,	PUNCT
easat-4434	280	11	"	"	PUNCT
easat-4434	280	12	the	the	DET
easat-4434	280	13	effect	effect	NOUN
easat-4434	280	14	of	of	ADP
easat-4434	280	15	service	service	NOUN
easat-4434	280	16	quality	quality	NOUN
easat-4434	280	17	and	and	CCONJ
easat-4434	280	18	price	price	NOUN
easat-4434	280	19	on	on	ADP
easat-4434	280	20	customer	customer	NOUN
easat-4434	280	21	satisfaction	satisfaction	NOUN
easat-4434	280	22	,	,	PUNCT
easat-4434	280	23	"	"	PUNCT
easat-4434	280	24	journal	journal	NOUN
easat-4434	280	25	of	of	ADP
easat-4434	280	26	economics	economic	NOUN
easat-4434	280	27	and	and	CCONJ
easat-4434	280	28	business	business	NOUN
easat-4434	280	29	ubs	ubs	PROPN
easat-4434	280	30	,	,	PUNCT
easat-4434	280	31	vol	vol	NOUN
easat-4434	280	32	.	.	PROPN
easat-4434	280	33	8	8	NUM
easat-4434	280	34	,	,	PUNCT
easat-4434	280	35	no	no	INTJ
easat-4434	280	36	.	.	NOUN
easat-4434	280	37	1	1	NUM
easat-4434	280	38	,	,	PUNCT
easat-4434	280	39	pp	pp	ADJ
easat-4434	280	40	.	.	PUNCT
easat-4434	281	1	1–17	1–17	NOUN
easat-4434	281	2	,	,	PUNCT
easat-4434	281	3	2022	2022	NUM
easat-4434	281	4	.	.	PUNCT
easat-4434	282	1	[	[	X
easat-4434	282	2	5	5	X
easat-4434	282	3	]	]	PUNCT
easat-4434	282	4	z.	z.	PROPN
easat-4434	282	5	k.	k.	PROPN
easat-4434	282	6	nisa	nisa	PROPN
easat-4434	282	7	,	,	PUNCT
easat-4434	282	8	a.	a.	PROPN
easat-4434	282	9	bahar	bahar	PROPN
easat-4434	282	10	,	,	PUNCT
easat-4434	282	11	n.	n.	PROPN
easat-4434	282	12	astuti	astuti	PROPN
easat-4434	282	13	,	,	PUNCT
easat-4434	282	14	and	and	CCONJ
easat-4434	282	15	a.	a.	PROPN
easat-4434	282	16	k.	k.	PROPN
easat-4434	282	17	widagdo	widagdo	PROPN
easat-4434	282	18	,	,	PUNCT
easat-4434	282	19	"	"	PUNCT
easat-4434	282	20	the	the	DET
easat-4434	282	21	influence	influence	NOUN
easat-4434	282	22	of	of	ADP
easat-4434	282	23	product	product	NOUN
easat-4434	282	24	quality	quality	NOUN
easat-4434	282	25	,	,	PUNCT
easat-4434	282	26	service	service	NOUN
easat-4434	282	27	quality	quality	NOUN
easat-4434	282	28	and	and	CCONJ
easat-4434	282	29	price	price	NOUN
easat-4434	282	30	on	on	ADP
easat-4434	282	31	customer	customer	NOUN
easat-4434	282	32	loyalty	loyalty	NOUN
easat-4434	282	33	at	at	ADP
easat-4434	282	34	coffee	coffee	NOUN
easat-4434	282	35	shops	shop	NOUN
easat-4434	282	36	,	,	PUNCT
easat-4434	282	37	"	"	PUNCT
easat-4434	282	38	atmosfer	atmosfer	NOUN
easat-4434	282	39	:	:	PUNCT
easat-4434	282	40	jurnal	jurnal	ADJ
easat-4434	282	41	pendidikan	pendidikan	PROPN
easat-4434	282	42	,	,	PUNCT
easat-4434	282	43	bahasa	bahasa	PROPN
easat-4434	282	44	,	,	PUNCT
easat-4434	282	45	sastra	sastra	PROPN
easat-4434	282	46	,	,	PUNCT
easat-4434	282	47	seni	seni	PROPN
easat-4434	282	48	,	,	PUNCT
easat-4434	282	49	budaya	budaya	PROPN
easat-4434	282	50	,	,	PUNCT
easat-4434	282	51	dan	dan	PROPN
easat-4434	282	52	sosial	sosial	PROPN
easat-4434	282	53	humaniora	humaniora	PROPN
easat-4434	282	54	,	,	PUNCT
easat-4434	282	55	vol	vol	NOUN
easat-4434	282	56	.	.	PROPN
easat-4434	282	57	2	2	NUM
easat-4434	282	58	,	,	PUNCT
easat-4434	282	59	no	no	INTJ
easat-4434	282	60	.	.	NOUN
easat-4434	282	61	3	3	NUM
easat-4434	282	62	,	,	PUNCT
easat-4434	282	63	pp	pp	ADJ
easat-4434	282	64	.	.	PUNCT
easat-4434	283	1	215	215	NUM
easat-4434	283	2	-	-	SYM
easat-4434	283	3	230	230	NUM
easat-4434	283	4	,	,	PUNCT
easat-4434	283	5	2024	2024	NUM
easat-4434	283	6	.	.	PUNCT
easat-4434	284	1	https://doi.org/10.59024/atmosfer.v2i3.896	https://doi.org/10.59024/atmosfer.v2i3.896	NOUN
easat-4434	284	2	[	[	X
easat-4434	284	3	6	6	NUM
easat-4434	284	4	]	]	PUNCT
easat-4434	284	5	k.	k.	NOUN
easat-4434	284	6	fadhli	fadhli	PROPN
easat-4434	284	7	and	and	CCONJ
easat-4434	284	8	n.	n.	PROPN
easat-4434	284	9	d.	d.	PROPN
easat-4434	284	10	pratiwi	pratiwi	PROPN
easat-4434	284	11	,	,	PUNCT
easat-4434	284	12	"	"	PUNCT
easat-4434	284	13	the	the	DET
easat-4434	284	14	influence	influence	NOUN
easat-4434	284	15	of	of	ADP
easat-4434	284	16	digital	digital	ADJ
easat-4434	284	17	marketing	marketing	NOUN
easat-4434	284	18	,	,	PUNCT
easat-4434	284	19	product	product	NOUN
easat-4434	284	20	quality	quality	NOUN
easat-4434	284	21	,	,	PUNCT
easat-4434	284	22	and	and	CCONJ
easat-4434	284	23	emotions	emotion	NOUN
easat-4434	284	24	on	on	ADP
easat-4434	284	25	consumer	consumer	NOUN
easat-4434	284	26	satisfaction	satisfaction	NOUN
easat-4434	284	27	at	at	ADP
easat-4434	284	28	poskop	poskop	PROPN
easat-4434	284	29	zio	zio	PROPN
easat-4434	284	30	jombang	jombang	PROPN
easat-4434	284	31	,	,	PUNCT
easat-4434	284	32	"	"	PUNCT
easat-4434	284	33	jurnal	jurnal	ADJ
easat-4434	284	34	inovasi	inovasi	PROPN
easat-4434	284	35	penelitian	penelitian	PROPN
easat-4434	284	36	,	,	PUNCT
easat-4434	284	37	vol	vol	NOUN
easat-4434	284	38	.	.	PROPN
easat-4434	284	39	2	2	NUM
easat-4434	284	40	,	,	PUNCT
easat-4434	284	41	no	no	INTJ
easat-4434	284	42	.	.	NOUN
easat-4434	284	43	2	2	NUM
easat-4434	284	44	,	,	PUNCT
easat-4434	284	45	pp	pp	ADJ
easat-4434	284	46	.	.	PUNCT
easat-4434	285	1	603	603	NUM
easat-4434	285	2	-	-	SYM
easat-4434	285	3	612	612	NUM
easat-4434	285	4	,	,	PUNCT
easat-4434	285	5	2021	2021	NUM
easat-4434	285	6	.	.	PUNCT
easat-4434	286	1	https://doi.org/https://doi.org/10.47492/jip.v2i2.684	https://doi.org/https://doi.org/10.47492/jip.v2i2.684	X
easat-4434	287	1	[	[	X
easat-4434	287	2	7	7	NUM
easat-4434	287	3	]	]	PUNCT
easat-4434	287	4	a.	a.	NOUN
easat-4434	287	5	wulandari	wulandari	PROPN
easat-4434	287	6	and	and	CCONJ
easat-4434	287	7	d.	d.	PROPN
easat-4434	287	8	marcelino	marcelino	PROPN
easat-4434	287	9	,	,	PUNCT
easat-4434	287	10	"	"	PUNCT
easat-4434	287	11	holistic	holistic	ADJ
easat-4434	287	12	model	model	NOUN
easat-4434	287	13	for	for	ADP
easat-4434	287	14	business	business	NOUN
easat-4434	287	15	resource	resource	NOUN
easat-4434	287	16	and	and	CCONJ
easat-4434	287	17	effective	effective	ADJ
easat-4434	287	18	social	social	ADJ
easat-4434	287	19	media	medium	NOUN
easat-4434	287	20	contents	content	NOUN
easat-4434	287	21	on	on	ADP
easat-4434	287	22	msme	msme	NOUN
easat-4434	287	23	’s	’s	PART
easat-4434	287	24	marketing	marketing	NOUN
easat-4434	287	25	,	,	PUNCT
easat-4434	287	26	"	"	PUNCT
easat-4434	287	27	edelweiss	edelweiss	PROPN
easat-4434	287	28	applied	apply	VERB
easat-4434	287	29	science	science	NOUN
easat-4434	287	30	and	and	CCONJ
easat-4434	287	31	technology	technology	NOUN
easat-4434	287	32	,	,	PUNCT
easat-4434	287	33	vol	vol	NOUN
easat-4434	287	34	.	.	PROPN
easat-4434	287	35	8	8	NUM
easat-4434	287	36	,	,	PUNCT
easat-4434	287	37	no	no	INTJ
easat-4434	287	38	.	.	NOUN
easat-4434	287	39	6	6	NUM
easat-4434	287	40	,	,	PUNCT
easat-4434	287	41	pp	pp	ADJ
easat-4434	287	42	.	.	PUNCT
easat-4434	287	43	5150	5150	NUM
easat-4434	287	44	-	-	SYM
easat-4434	287	45	5160	5160	NUM
easat-4434	287	46	,	,	PUNCT
easat-4434	287	47	2024	2024	NUM
easat-4434	287	48	.	.	PUNCT
easat-4434	288	1	https://doi.org/10.55214/25768484.v8i6.3138	https://doi.org/10.55214/25768484.v8i6.3138	X
easat-4434	289	1	[	[	X
easat-4434	289	2	8	8	NUM
easat-4434	289	3	]	]	X
easat-4434	289	4	r.	r.	PROPN
easat-4434	289	5	m.	m.	PROPN
easat-4434	289	6	djorgi	djorgi	PROPN
easat-4434	289	7	and	and	CCONJ
easat-4434	289	8	a.	a.	NOUN
easat-4434	289	9	wulandari	wulandari	PROPN
easat-4434	289	10	,	,	PUNCT
easat-4434	289	11	"	"	PUNCT
easat-4434	289	12	customer	customer	NOUN
easat-4434	289	13	satisfaction	satisfaction	NOUN
easat-4434	289	14	analysis	analysis	NOUN
easat-4434	289	15	in	in	ADP
easat-4434	289	16	the	the	DET
easat-4434	289	17	indihome	indihome	ADJ
easat-4434	289	18	registration	registration	NOUN
easat-4434	289	19	process	process	NOUN
easat-4434	289	20	using	use	VERB
easat-4434	289	21	the	the	DET
easat-4434	289	22	importance	importance	NOUN
easat-4434	289	23	performance	performance	NOUN
easat-4434	289	24	analysis	analysis	NOUN
easat-4434	289	25	(	(	PUNCT
easat-4434	289	26	ipa	ipa	PROPN
easat-4434	289	27	)	)	PUNCT
easat-4434	289	28	method	method	NOUN
easat-4434	289	29	(	(	PUNCT
easat-4434	289	30	case	case	NOUN
easat-4434	289	31	study	study	NOUN
easat-4434	289	32	on	on	ADP
easat-4434	289	33	the	the	DET
easat-4434	289	34	indihome	indihome	ADJ
easat-4434	289	35	digital	digital	ADJ
easat-4434	289	36	channel	channel	NOUN
easat-4434	289	37	team	team	NOUN
easat-4434	289	38	,	,	PUNCT
easat-4434	289	39	telkom	telkom	NOUN
easat-4434	289	40	regional	regional	ADJ
easat-4434	289	41	4	4	NUM
easat-4434	289	42	,	,	PUNCT
easat-4434	289	43	central	central	ADJ
easat-4434	289	44	java	java	PROPN
easat-4434	289	45	diy	diy	NOUN
easat-4434	289	46	,	,	PUNCT
easat-4434	289	47	"	"	PUNCT
easat-4434	289	48	e	e	NOUN
easat-4434	289	49	-	-	NOUN
easat-4434	289	50	proceeding	proceeding	NOUN
easat-4434	289	51	of	of	ADP
easat-4434	289	52	applied	apply	VERB
easat-4434	289	53	science	science	NOUN
easat-4434	289	54	,	,	PUNCT
easat-4434	289	55	vol	vol	NOUN
easat-4434	289	56	.	.	PROPN
easat-4434	289	57	8	8	NUM
easat-4434	289	58	,	,	PUNCT
easat-4434	289	59	no	no	INTJ
easat-4434	289	60	.	.	NOUN
easat-4434	289	61	5	5	NUM
easat-4434	289	62	,	,	PUNCT
easat-4434	289	63	pp	pp	ADJ
easat-4434	289	64	.	.	PUNCT
easat-4434	289	65	339	339	NUM
easat-4434	289	66	-	-	SYM
easat-4434	289	67	347	347	NUM
easat-4434	289	68	,	,	PUNCT
easat-4434	289	69	2022	2022	NUM
easat-4434	289	70	.	.	PUNCT
easat-4434	290	1	[	[	X
easat-4434	290	2	9	9	NUM
easat-4434	290	3	]	]	PUNCT
easat-4434	290	4	p.	p.	NOUN
easat-4434	290	5	zahra	zahra	PROPN
easat-4434	290	6	and	and	CCONJ
easat-4434	290	7	f.	f.	PROPN
easat-4434	290	8	h.	h.	PROPN
easat-4434	290	9	hanifa	hanifa	PROPN
easat-4434	290	10	,	,	PUNCT
easat-4434	290	11	"	"	PUNCT
easat-4434	290	12	service	service	NOUN
easat-4434	290	13	quality	quality	NOUN
easat-4434	290	14	analysis	analysis	NOUN
easat-4434	290	15	using	use	VERB
easat-4434	290	16	importance	importance	NOUN
easat-4434	290	17	performance	performance	NOUN
easat-4434	290	18	analysis	analysis	NOUN
easat-4434	290	19	(	(	PUNCT
easat-4434	290	20	ipa	ipa	PROPN
easat-4434	290	21	)	)	PUNCT
easat-4434	290	22	method	method	NOUN
easat-4434	290	23	study	study	NOUN
easat-4434	290	24	on	on	ADP
easat-4434	290	25	visitors	visitor	NOUN
easat-4434	290	26	to	to	PART
easat-4434	290	27	plasa	plasa	VERB
easat-4434	290	28	telkom	telkom	PROPN
easat-4434	290	29	putri	putri	PROPN
easat-4434	290	30	hijau	hijau	PROPN
easat-4434	290	31	medan	medan	PROPN
easat-4434	290	32	in	in	ADP
easat-4434	290	33	2021	2021	NUM
easat-4434	290	34	,	,	PUNCT
easat-4434	290	35	"	"	PUNCT
easat-4434	290	36	eproceedings	eproceeding	NOUN
easat-4434	290	37	of	of	ADP
easat-4434	290	38	applied	apply	VERB
easat-4434	290	39	science	science	NOUN
easat-4434	290	40	,	,	PUNCT
easat-4434	290	41	vol	vol	NOUN
easat-4434	290	42	.	.	PROPN
easat-4434	290	43	7	7	NUM
easat-4434	290	44	,	,	PUNCT
easat-4434	290	45	no	no	INTJ
easat-4434	290	46	.	.	NOUN
easat-4434	290	47	4	4	NUM
easat-4434	290	48	,	,	PUNCT
easat-4434	290	49	2021	2021	NUM
easat-4434	290	50	.	.	PUNCT
easat-4434	291	1	[	[	X
easat-4434	291	2	10	10	NUM
easat-4434	291	3	]	]	X
easat-4434	291	4	d.	d.	PROPN
easat-4434	291	5	l.	l.	PROPN
easat-4434	291	6	sumarna	sumarna	PROPN
easat-4434	291	7	and	and	CCONJ
easat-4434	291	8	m.	m.	NOUN
easat-4434	291	9	faisal	faisal	PROPN
easat-4434	291	10	,	,	PUNCT
easat-4434	291	11	"	"	PUNCT
easat-4434	291	12	measurement	measurement	NOUN
easat-4434	291	13	and	and	CCONJ
easat-4434	291	14	improvement	improvement	NOUN
easat-4434	291	15	of	of	ADP
easat-4434	291	16	service	service	NOUN
easat-4434	291	17	quality	quality	NOUN
easat-4434	291	18	of	of	ADP
easat-4434	291	19	pt	pt	NOUN
easat-4434	291	20	pos	pos	PROPN
easat-4434	291	21	indonesia	indonesia	PROPN
easat-4434	291	22	using	use	VERB
easat-4434	291	23	the	the	DET
easat-4434	291	24	importance	importance	NOUN
easat-4434	291	25	performance	performance	NOUN
easat-4434	291	26	analysis	analysis	NOUN
easat-4434	291	27	(	(	PUNCT
easat-4434	291	28	ipa	ipa	PROPN
easat-4434	291	29	)	)	PUNCT
easat-4434	291	30	method	method	NOUN
easat-4434	291	31	keywords	keyword	NOUN
easat-4434	291	32	:	:	PUNCT
easat-4434	291	33	service	service	NOUN
easat-4434	291	34	quality	quality	NOUN
easat-4434	291	35	,	,	PUNCT
easat-4434	291	36	"	"	PUNCT
easat-4434	291	37	pos	pos	PROPN
easat-4434	291	38	indonesia	indonesia	PROPN
easat-4434	291	39	,	,	PUNCT
easat-4434	291	40	importance	importance	NOUN
easat-4434	291	41	performance	performance	NOUN
easat-4434	291	42	analysis	analysis	NOUN
easat-4434	291	43	,	,	PUNCT
easat-4434	291	44	vol	vol	NOUN
easat-4434	291	45	.	.	PROPN
easat-4434	291	46	10	10	NUM
easat-4434	291	47	,	,	PUNCT
easat-4434	291	48	no	no	INTJ
easat-4434	291	49	.	.	NOUN
easat-4434	291	50	1	1	NUM
easat-4434	291	51	,	,	PUNCT
easat-4434	291	52	pp	pp	ADJ
easat-4434	291	53	.	.	PUNCT
easat-4434	292	1	52–55	52–55	NUM
easat-4434	292	2	,	,	PUNCT
easat-4434	292	3	2020	2020	NUM
easat-4434	292	4	.	.	PUNCT
easat-4434	293	1	[	[	X
easat-4434	293	2	11	11	NUM
easat-4434	293	3	]	]	PUNCT
easat-4434	293	4	r.	r.	PROPN
easat-4434	293	5	darwas	darwas	PROPN
easat-4434	293	6	,	,	PUNCT
easat-4434	293	7	s.	s.	PROPN
easat-4434	293	8	syukhri	syukhri	PROPN
easat-4434	293	9	,	,	PUNCT
easat-4434	293	10	a.	a.	PROPN
easat-4434	293	11	wulandari	wulandari	PROPN
easat-4434	293	12	,	,	PUNCT
easat-4434	293	13	and	and	CCONJ
easat-4434	293	14	a.	a.	NOUN
easat-4434	293	15	afthanorhan	afthanorhan	NOUN
easat-4434	293	16	,	,	PUNCT
easat-4434	293	17	"	"	PUNCT
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easat-4434	293	19	of	of	ADP
easat-4434	293	20	student	student	NOUN
easat-4434	293	21	satisfaction	satisfaction	NOUN
easat-4434	293	22	with	with	ADP
easat-4434	293	23	laboratory	laboratory	NOUN
easat-4434	293	24	facilities	facility	NOUN
easat-4434	293	25	using	use	VERB
easat-4434	293	26	the	the	DET
easat-4434	293	27	importance	importance	NOUN
easat-4434	293	28	performance	performance	NOUN
easat-4434	293	29	analysis	analysis	NOUN
easat-4434	293	30	(	(	PUNCT
easat-4434	293	31	ipa	ipa	PROPN
easat-4434	293	32	)	)	PUNCT
easat-4434	293	33	method	method	NOUN
easat-4434	293	34	,	,	PUNCT
easat-4434	293	35	"	"	PUNCT
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easat-4434	293	37	of	of	ADP
easat-4434	293	38	advanced	advanced	ADJ
easat-4434	293	39	research	research	NOUN
easat-4434	293	40	in	in	ADP
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easat-4434	293	42	and	and	CCONJ
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easat-4434	293	44	systems	system	NOUN
easat-4434	293	45	,	,	PUNCT
easat-4434	293	46	vol	vol	NOUN
easat-4434	293	47	.	.	PROPN
easat-4434	293	48	12	12	NUM
easat-4434	293	49	,	,	PUNCT
easat-4434	293	50	no	no	INTJ
easat-4434	293	51	.	.	NOUN
easat-4434	293	52	3	3	NUM
easat-4434	293	53	,	,	PUNCT
easat-4434	293	54	pp	pp	ADJ
easat-4434	293	55	.	.	PUNCT
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easat-4434	293	57	-	-	PUNCT
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easat-4434	293	59	,	,	PUNCT
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easat-4434	294	2	12	12	NUM
easat-4434	294	3	]	]	PUNCT
easat-4434	294	4	m.	m.	NOUN
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easat-4434	294	6	,	,	PUNCT
easat-4434	294	7	m.	m.	NOUN
easat-4434	294	8	a.	a.	NOUN
easat-4434	294	9	education	education	PROPN
easat-4434	294	10	,	,	PUNCT
easat-4434	294	11	u.	u.	PROPN
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easat-4434	294	13	,	,	PUNCT
easat-4434	294	14	and	and	CCONJ
easat-4434	294	15	s.	s.	PROPN
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easat-4434	294	17	,	,	PUNCT
easat-4434	294	18	"	"	PUNCT
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easat-4434	294	22	:	:	PUNCT
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easat-4434	294	28	research	research	NOUN
easat-4434	294	29	method	method	NOUN
easat-4434	294	30	and	and	CCONJ
easat-4434	294	31	combined	combined	ADJ
easat-4434	294	32	research	research	NOUN
easat-4434	294	33	method	method	NOUN
easat-4434	294	34	"	"	PUNCT
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easat-4434	294	37	,	,	PUNCT
easat-4434	294	38	vol	vol	NOUN
easat-4434	294	39	.	.	PROPN
easat-4434	294	40	7	7	NUM
easat-4434	294	41	,	,	PUNCT
easat-4434	294	42	pp	pp	ADJ
easat-4434	294	43	.	.	PUNCT
easat-4434	294	44	2896–2910	2896–2910	NOUN
easat-4434	294	45	,	,	PUNCT
easat-4434	294	46	2023	2023	NUM
easat-4434	294	47	.	.	PUNCT
easat-4434	295	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
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easat-4434	297	6	:	:	SYM
easat-4434	297	7	84	84	NUM
easat-4434	297	8	-	-	SYM
easat-4434	297	9	97	97	NUM
easat-4434	297	10	,	,	PUNCT
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easat-4434	297	13	:	:	PUNCT
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easat-4434	298	2	13	13	NUM
easat-4434	298	3	]	]	PUNCT
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easat-4434	298	5	i.	i.	PROPN
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easat-4434	298	7	,	,	PUNCT
easat-4434	298	8	"	"	PUNCT
easat-4434	298	9	the	the	DET
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easat-4434	298	11	of	of	ADP
easat-4434	298	12	work	work	NOUN
easat-4434	298	13	environment	environment	NOUN
easat-4434	298	14	,	,	PUNCT
easat-4434	298	15	work	work	NOUN
easat-4434	298	16	discipline	discipline	NOUN
easat-4434	298	17	,	,	PUNCT
easat-4434	298	18	compensation	compensation	NOUN
easat-4434	298	19	,	,	PUNCT
easat-4434	298	20	and	and	CCONJ
easat-4434	298	21	job	job	NOUN
easat-4434	298	22	satisfaction	satisfaction	NOUN
easat-4434	298	23	on	on	ADP
easat-4434	298	24	the	the	DET
easat-4434	298	25	performance	performance	NOUN
easat-4434	298	26	of	of	ADP
easat-4434	298	27	employees	employee	NOUN
easat-4434	298	28	of	of	ADP
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easat-4434	298	30	rice	rice	NOUN
easat-4434	298	31	factory	factory	NOUN
easat-4434	298	32	in	in	ADP
easat-4434	298	33	kotagajah	kotagajah	PROPN
easat-4434	298	34	,	,	PUNCT
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easat-4434	298	36	lampung	lampung	NOUN
easat-4434	298	37	regency	regency	PROPN
easat-4434	298	38	,	,	PUNCT
easat-4434	298	39	"	"	PUNCT
easat-4434	298	40	2022	2022	NUM
easat-4434	298	41	.	.	PUNCT
easat-4434	299	1	[	[	X
easat-4434	299	2	14	14	NUM
easat-4434	299	3	]	]	PUNCT
easat-4434	299	4	s.	s.	PROPN
easat-4434	299	5	e.	e.	PROPN
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easat-4434	299	7	,	,	PUNCT
easat-4434	299	8	m.	m.	NOUN
easat-4434	299	9	m.	m.	NOUN
easat-4434	299	10	,	,	PUNCT
easat-4434	299	11	"	"	PUNCT
easat-4434	299	12	the	the	DET
easat-4434	299	13	effect	effect	NOUN
easat-4434	299	14	of	of	ADP
easat-4434	299	15	service	service	NOUN
easat-4434	299	16	quality	quality	NOUN
easat-4434	299	17	on	on	ADP
easat-4434	299	18	customer	customer	NOUN
easat-4434	299	19	satisfaction	satisfaction	NOUN
easat-4434	299	20	of	of	ADP
easat-4434	299	21	doclean	doclean	ADJ
easat-4434	299	22	laundry	laundry	NOUN
easat-4434	299	23	in	in	ADP
easat-4434	299	24	the	the	DET
easat-4434	299	25	city	city	NOUN
easat-4434	299	26	of	of	ADP
easat-4434	299	27	pekanbaru	pekanbaru	NOUN
easat-4434	299	28	,	,	PUNCT
easat-4434	299	29	"	"	PUNCT
easat-4434	299	30	vol	vol	NOUN
easat-4434	299	31	.	.	PROPN
easat-4434	299	32	2	2	NUM
easat-4434	299	33	,	,	PUNCT
easat-4434	299	34	no	no	INTJ
easat-4434	299	35	.	.	NOUN
easat-4434	299	36	2	2	NUM
easat-4434	299	37	,	,	PUNCT
easat-4434	299	38	2023	2023	NUM
easat-4434	299	39	.	.	PUNCT
easat-4434	300	1	[	[	X
easat-4434	300	2	15	15	NUM
easat-4434	300	3	]	]	X
easat-4434	300	4	dudley	dudley	ADJ
easat-4434	300	5	,	,	PUNCT
easat-4434	300	6	uniform	uniform	ADJ
easat-4434	300	7	central	central	ADJ
easat-4434	300	8	limit	limit	NOUN
easat-4434	300	9	theorems	theorem	NOUN
easat-4434	300	10	,	,	PUNCT
easat-4434	300	11	2nd	2nd	ADJ
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easat-4434	300	13	.	.	PUNCT
easat-4434	301	1	cambridge	cambridge	PROPN
easat-4434	301	2	university	university	PROPN
easat-4434	301	3	press	press	NOUN
easat-4434	301	4	.	.	PUNCT
easat-4434	302	1	https://books.google.co.id/books?hl=id&lr=&id=p_2qawaaqbaj&oi=fnd&pg=pr11&dq=central+limit+theor	https://books.google.co.id/books?hl=id&lr=&id=p_2qawaaqbaj&oi=fnd&pg=pr11&dq=central+limit+theor	PROPN
easat-4434	302	2	em+&ots	em+&ot	NOUN
easat-4434	302	3	=	=	PROPN
easat-4434	302	4	miad8ikrkw&sig	miad8ikrkw&sig	NOUN
easat-4434	302	5	=	=	NOUN
easat-4434	302	6	lzaeazub97baw9fjlzcqjgxla_e&redir_esc	lzaeazub97baw9fjlzcqjgxla_e&redir_esc	NOUN
easat-4434	302	7	=	=	SYM
easat-4434	302	8	y#v	y#v	NOUN
easat-4434	302	9	=	=	AUX
easat-4434	302	10	onepage&q	onepage&q	NOUN
easat-4434	302	11	=	=	SYM
easat-4434	302	12	central	central	ADJ
easat-4434	302	13	limit	limit	NOUN
easat-4434	302	14	theorem&f	theorem&f	PROPN
easat-4434	302	15	=	=	PUNCT
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easat-4434	302	17	,	,	PUNCT
easat-4434	302	18	2014	2014	NUM
easat-4434	302	19	.	.	PUNCT
easat-4434	303	1	[	[	X
easat-4434	303	2	16	16	NUM
easat-4434	303	3	]	]	PUNCT
easat-4434	303	4	s.	s.	PROPN
easat-4434	303	5	k.	k.	PROPN
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easat-4434	303	9	sudaryanto	sudaryanto	NOUN
easat-4434	303	10	,	,	PUNCT
easat-4434	303	11	knowledge	knowledge	NOUN
easat-4434	303	12	,	,	PUNCT
easat-4434	303	13	attitudes	attitude	NOUN
easat-4434	303	14	,	,	PUNCT
easat-4434	303	15	and	and	CCONJ
easat-4434	303	16	behaviors	behavior	NOUN
easat-4434	303	17	of	of	ADP
easat-4434	303	18	the	the	DET
easat-4434	303	19	community	community	NOUN
easat-4434	303	20	in	in	ADP
easat-4434	303	21	the	the	DET
easat-4434	303	22	prevention	prevention	NOUN
easat-4434	303	23	of	of	ADP
easat-4434	303	24	dengue	dengue	NOUN
easat-4434	303	25	fever	fever	NOUN
easat-4434	303	26	in	in	ADP
easat-4434	303	27	gemolong	gemolong	ADJ
easat-4434	303	28	district	district	NOUN
easat-4434	303	29	,	,	PUNCT
easat-4434	303	30	sragen	sragen	PROPN
easat-4434	303	31	regencyknowledge	regencyknowledge	NOUN
easat-4434	303	32	.	.	PUNCT
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easat-4434	304	2	of	of	ADP
easat-4434	304	3	muhammadiyah	muhammadiyah	PROPN
easat-4434	304	4	surakarta	surakarta	NOUN
easat-4434	304	5	,	,	PUNCT
easat-4434	304	6	2020	2020	NUM
easat-4434	304	7	.	.	PUNCT
easat-4434	305	1	[	[	X
easat-4434	305	2	17	17	NUM
easat-4434	305	3	]	]	PUNCT
easat-4434	305	4	b.	b.	PROPN
easat-4434	305	5	darma	darma	PROPN
easat-4434	305	6	,	,	PUNCT
easat-4434	305	7	research	research	NOUN
easat-4434	305	8	statistics	statistic	NOUN
easat-4434	305	9	using	use	VERB
easat-4434	305	10	spss	spss	PROPN
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easat-4434	305	13	test	test	NOUN
easat-4434	305	14	,	,	PUNCT
easat-4434	305	15	reliability	reliability	NOUN
easat-4434	305	16	test	test	NOUN
easat-4434	305	17	,	,	PUNCT
easat-4434	305	18	simple	simple	ADJ
easat-4434	305	19	linear	linear	NOUN
easat-4434	305	20	regression	regression	NOUN
easat-4434	305	21	,	,	PUNCT
easat-4434	305	22	multiple	multiple	ADJ
easat-4434	305	23	linear	linear	NOUN
easat-4434	305	24	regression	regression	NOUN
easat-4434	305	25	,	,	PUNCT
easat-4434	305	26	t	t	NOUN
easat-4434	305	27	-	-	PUNCT
easat-4434	305	28	test	test	NOUN
easat-4434	305	29	,	,	PUNCT
easat-4434	305	30	f	f	X
easat-4434	305	31	-	-	PUNCT
easat-4434	305	32	test	test	NOUN
easat-4434	305	33	,	,	PUNCT
easat-4434	305	34	r2	r2	PROPN
easat-4434	305	35	)	)	PUNCT
easat-4434	305	36	.	.	PUNCT
easat-4434	306	1	guepedia	guepedia	PROPN
easat-4434	306	2	,	,	PUNCT
easat-4434	306	3	2021	2021	NUM
easat-4434	306	4	.	.	PUNCT
easat-4434	307	1	[	[	X
easat-4434	307	2	18	18	NUM
easat-4434	307	3	]	]	X
easat-4434	307	4	n.	n.	PROPN
easat-4434	307	5	a.	a.	NOUN
easat-4434	307	6	kurniawan	kurniawan	PROPN
easat-4434	307	7	and	and	CCONJ
easat-4434	307	8	a.	a.	PROPN
easat-4434	307	9	febrianti	febrianti	PROPN
easat-4434	307	10	,	,	PUNCT
easat-4434	307	11	"	"	PUNCT
easat-4434	307	12	proposal	proposal	NOUN
easat-4434	307	13	to	to	PART
easat-4434	307	14	improve	improve	VERB
easat-4434	307	15	the	the	DET
easat-4434	307	16	quality	quality	NOUN
easat-4434	307	17	of	of	ADP
easat-4434	307	18	trans	trans	PROPN
easat-4434	307	19	shuttle	shuttle	NOUN
easat-4434	307	20	services	service	NOUN
easat-4434	307	21	using	use	VERB
easat-4434	307	22	the	the	DET
easat-4434	307	23	importance	importance	NOUN
easat-4434	307	24	performance	performance	NOUN
easat-4434	307	25	analysis	analysis	NOUN
easat-4434	307	26	(	(	PUNCT
easat-4434	307	27	ipa	ipa	PROPN
easat-4434	307	28	)	)	PUNCT
easat-4434	307	29	method	method	NOUN
easat-4434	307	30	,	,	PUNCT
easat-4434	307	31	"	"	PUNCT
easat-4434	307	32	in	in	ADP
easat-4434	307	33	fti	fti	PROPN
easat-4434	307	34	dissemination	dissemination	NOUN
easat-4434	307	35	proceedings	proceeding	NOUN
easat-4434	307	36	.	.	PUNCT
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easat-4434	308	2	,	,	PUNCT
easat-4434	308	3	2022	2022	NUM
easat-4434	308	4	,	,	PUNCT
easat-4434	308	5	vol	vol	NOUN
easat-4434	308	6	.	.	NOUN
easat-4434	308	7	2	2	NUM
easat-4434	308	8	,	,	PUNCT
easat-4434	308	9	pp	pp	ADJ
easat-4434	308	10	.	.	PUNCT
easat-4434	309	1	1–10	1–10	NOUN
easat-4434	309	2	.	.	PUNCT
easat-4434	310	1	https://books.google.co.id/books?hl=id&lr=&id=p_2qawaaqbaj&oi=fnd&pg=pr11&dq=central+limit+theorem+&ots=miad8ikrkw&sig=lzaeazub97baw9fjlzcqjgxla_e&redir_esc=y#v=onepage&q=central	https://books.google.co.id/books?hl=id&lr=&id=p_2qawaaqbaj&oi=fnd&pg=pr11&dq=central+limit+theorem+&ots=miad8ikrkw&sig=lzaeazub97baw9fjlzcqjgxla_e&redir_esc=y#v=onepage&q=central	PRON
easat-4434	310	2	https://books.google.co.id/books?hl=id&lr=&id=p_2qawaaqbaj&oi=fnd&pg=pr11&dq=central+limit+theorem+&ots=miad8ikrkw&sig=lzaeazub97baw9fjlzcqjgxla_e&redir_esc=y#v=onepage&q=central	https://books.google.co.id/books?hl=id&lr=&id=p_2qawaaqbaj&oi=fnd&pg=pr11&dq=central+limit+theorem+&ots=miad8ikrkw&sig=lzaeazub97baw9fjlzcqjgxla_e&redir_esc=y#v=onepage&q=central	PRON
easat-4434	310	3	https://eproceeding.itenas.ac.id/index.php/fti/article/view/1028	https://eproceeding.itenas.ac.id/index.php/fti/article/view/1028	ADJ