id	sid	tid	token	lemma	pos
easat-4774	1	1	edelweiss	edelweiss	PROPN
easat-4774	1	2	applied	apply	VERB
easat-4774	1	3	science	science	NOUN
easat-4774	1	4	and	and	CCONJ
easat-4774	1	5	technology	technology	NOUN
easat-4774	1	6	issn	issn	PROPN
easat-4774	1	7	:	:	PUNCT
easat-4774	1	8	2576	2576	NUM
easat-4774	1	9	-	-	SYM
easat-4774	1	10	8484	8484	NUM
easat-4774	1	11	vol	vol	NOUN
easat-4774	1	12	.	.	PROPN
easat-4774	2	1	9	9	NUM
easat-4774	2	2	,	,	PUNCT
easat-4774	2	3	no	no	INTJ
easat-4774	2	4	.	.	NOUN
easat-4774	2	5	2	2	NUM
easat-4774	2	6	,	,	PUNCT
easat-4774	2	7	1406	1406	NUM
easat-4774	2	8	-	-	SYM
easat-4774	2	9	1419	1419	NUM
easat-4774	2	10	2025	2025	NUM
easat-4774	2	11	publisher	publisher	NOUN
easat-4774	2	12	:	:	PUNCT
easat-4774	2	13	learning	learn	VERB
easat-4774	2	14	gate	gate	NOUN
easat-4774	2	15	doi	doi	PROPN
easat-4774	2	16	:	:	PUNCT
easat-4774	2	17	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	X
easat-4774	2	18	©	©	NOUN
easat-4774	2	19	2024	2024	NUM
easat-4774	2	20	by	by	ADP
easat-4774	2	21	the	the	DET
easat-4774	2	22	author	author	NOUN
easat-4774	2	23	;	;	PUNCT
easat-4774	2	24	licensee	licensee	PROPN
easat-4774	2	25	learning	learning	NOUN
easat-4774	2	26	gate	gate	NOUN
easat-4774	3	1	©	©	PROPN
easat-4774	3	2	2025	2025	NUM
easat-4774	3	3	by	by	ADP
easat-4774	3	4	the	the	DET
easat-4774	3	5	author	author	NOUN
easat-4774	3	6	;	;	PUNCT
easat-4774	3	7	licensee	licensee	PROPN
easat-4774	3	8	learning	learning	NOUN
easat-4774	3	9	gate	gate	NOUN
easat-4774	3	10	history	history	NOUN
easat-4774	3	11	:	:	PUNCT
easat-4774	3	12	received	receive	VERB
easat-4774	3	13	:	:	PUNCT
easat-4774	3	14	20	20	NUM
easat-4774	3	15	december	december	PROPN
easat-4774	3	16	2024	2024	NUM
easat-4774	3	17	;	;	PUNCT
easat-4774	3	18	revised	revise	VERB
easat-4774	3	19	:	:	PUNCT
easat-4774	3	20	27	27	NUM
easat-4774	3	21	january	january	NOUN
easat-4774	3	22	2025	2025	NUM
easat-4774	3	23	;	;	PUNCT
easat-4774	3	24	accepted	accept	VERB
easat-4774	3	25	:	:	PUNCT
easat-4774	3	26	30	30	NUM
easat-4774	3	27	january	january	NOUN
easat-4774	3	28	2025	2025	NUM
easat-4774	3	29	;	;	PUNCT
easat-4774	3	30	published	publish	VERB
easat-4774	3	31	:	:	PUNCT
easat-4774	3	32	14	14	NUM
easat-4774	3	33	february	february	NOUN
easat-4774	3	34	2025	2025	NUM
easat-4774	3	35	*	*	PUNCT
easat-4774	3	36	correspondence	correspondence	NOUN
easat-4774	3	37	:	:	PUNCT
easat-4774	3	38	khalidtalib822@gmail.com	khalidtalib822@gmail.com	X
easat-4774	4	1	research	research	NOUN
easat-4774	4	2	plan	plan	NOUN
easat-4774	4	3	:	:	PUNCT
easat-4774	4	4	utilizing	utilize	VERB
easat-4774	4	5	multiple	multiple	ADJ
easat-4774	4	6	regression	regression	NOUN
easat-4774	4	7	analysis	analysis	NOUN
easat-4774	4	8	to	to	PART
easat-4774	4	9	evaluate	evaluate	VERB
easat-4774	4	10	factors	factor	NOUN
easat-4774	4	11	influencing	influence	VERB
easat-4774	4	12	customer	customer	NOUN
easat-4774	4	13	satisfaction	satisfaction	NOUN
easat-4774	4	14	with	with	ADP
easat-4774	4	15	banking	banking	NOUN
easat-4774	4	16	services	service	NOUN
easat-4774	4	17	khalid	khalid	PROPN
easat-4774	4	18	talib	talib	PROPN
easat-4774	4	19	othman1	othman1	PROPN
easat-4774	5	1	*	*	PROPN
easat-4774	5	2	1aliraqia	1aliraqia	NUM
easat-4774	5	3	university	university	NOUN
easat-4774	5	4	/	/	SYM
easat-4774	5	5	college	college	NOUN
easat-4774	5	6	of	of	ADP
easat-4774	5	7	medicine	medicine	NOUN
easat-4774	5	8	,	,	PUNCT
easat-4774	5	9	iraq	iraq	PROPN
easat-4774	5	10	;	;	PUNCT
easat-4774	5	11	khalidtalib822@gmail.com	khalidtalib822@gmail.com	PROPN
easat-4774	5	12	(	(	PUNCT
easat-4774	5	13	k.t.o	k.t.o	NOUN
easat-4774	5	14	.	.	PUNCT
easat-4774	5	15	)	)	PUNCT
easat-4774	5	16	.	.	PUNCT
easat-4774	6	1	abstract	abstract	ADV
easat-4774	6	2	:	:	PUNCT
easat-4774	6	3	the	the	DET
easat-4774	6	4	main	main	ADJ
easat-4774	6	5	objective	objective	NOUN
easat-4774	6	6	of	of	ADP
easat-4774	6	7	the	the	DET
easat-4774	6	8	research	research	NOUN
easat-4774	6	9	will	will	AUX
easat-4774	6	10	be	be	AUX
easat-4774	6	11	to	to	PART
easat-4774	6	12	evaluate	evaluate	VERB
easat-4774	6	13	factors	factor	NOUN
easat-4774	6	14	that	that	PRON
easat-4774	6	15	affect	affect	VERB
easat-4774	6	16	customer	customer	NOUN
easat-4774	6	17	satisfaction	satisfaction	NOUN
easat-4774	6	18	with	with	ADP
easat-4774	6	19	the	the	DET
easat-4774	6	20	banking	banking	NOUN
easat-4774	6	21	service	service	NOUN
easat-4774	6	22	provided	provide	VERB
easat-4774	6	23	through	through	ADP
easat-4774	6	24	multiple	multiple	ADJ
easat-4774	6	25	regression	regression	NOUN
easat-4774	6	26	analysis	analysis	NOUN
easat-4774	6	27	.	.	PUNCT
easat-4774	7	1	as	as	SCONJ
easat-4774	7	2	the	the	DET
easat-4774	7	3	banking	banking	NOUN
easat-4774	7	4	industry	industry	NOUN
easat-4774	7	5	has	have	AUX
easat-4774	7	6	geared	gear	VERB
easat-4774	7	7	itself	itself	PRON
easat-4774	7	8	towards	towards	ADP
easat-4774	7	9	the	the	DET
easat-4774	7	10	driver	driver	NOUN
easat-4774	7	11	of	of	ADP
easat-4774	7	12	customer	customer	NOUN
easat-4774	7	13	satisfaction	satisfaction	NOUN
easat-4774	7	14	as	as	ADP
easat-4774	7	15	the	the	DET
easat-4774	7	16	paradigm	paradigm	NOUN
easat-4774	7	17	for	for	ADP
easat-4774	7	18	its	its	PRON
easat-4774	7	19	success	success	NOUN
easat-4774	7	20	,	,	PUNCT
easat-4774	7	21	the	the	DET
easat-4774	7	22	precise	precise	ADJ
easat-4774	7	23	determinants	determinant	NOUN
easat-4774	7	24	for	for	ADP
easat-4774	7	25	the	the	DET
easat-4774	7	26	same	same	ADJ
easat-4774	7	27	need	need	NOUN
easat-4774	7	28	to	to	PART
easat-4774	7	29	be	be	AUX
easat-4774	7	30	unearthed	unearth	VERB
easat-4774	7	31	.	.	PUNCT
easat-4774	8	1	the	the	DET
easat-4774	8	2	examination	examination	NOUN
easat-4774	8	3	of	of	ADP
easat-4774	8	4	this	this	DET
easat-4774	8	5	paper	paper	NOUN
easat-4774	8	6	includes	include	VERB
easat-4774	8	7	service	service	NOUN
easat-4774	8	8	quality	quality	NOUN
easat-4774	8	9	,	,	PUNCT
easat-4774	8	10	responsiveness	responsiveness	NOUN
easat-4774	8	11	,	,	PUNCT
easat-4774	8	12	personal	personal	ADJ
easat-4774	8	13	interaction	interaction	NOUN
easat-4774	8	14	,	,	PUNCT
easat-4774	8	15	security	security	NOUN
easat-4774	8	16	,	,	PUNCT
easat-4774	8	17	and	and	CCONJ
easat-4774	8	18	their	their	PRON
easat-4774	8	19	direct	direct	ADJ
easat-4774	8	20	contributions	contribution	NOUN
easat-4774	8	21	to	to	ADP
easat-4774	8	22	levels	level	NOUN
easat-4774	8	23	of	of	ADP
easat-4774	8	24	customer	customer	NOUN
easat-4774	8	25	satisfaction	satisfaction	NOUN
easat-4774	8	26	.	.	PUNCT
easat-4774	9	1	a	a	DET
easat-4774	9	2	structured	structured	ADJ
easat-4774	9	3	survey	survey	NOUN
easat-4774	9	4	is	be	AUX
easat-4774	9	5	being	be	AUX
easat-4774	9	6	designed	design	VERB
easat-4774	9	7	to	to	PART
easat-4774	9	8	collect	collect	VERB
easat-4774	9	9	quantitative	quantitative	ADJ
easat-4774	9	10	data	datum	NOUN
easat-4774	9	11	on	on	ADP
easat-4774	9	12	a	a	DET
easat-4774	9	13	representative	representative	ADJ
easat-4774	9	14	sample	sample	NOUN
easat-4774	9	15	of	of	ADP
easat-4774	9	16	bank	bank	NOUN
easat-4774	9	17	customers	customer	NOUN
easat-4774	9	18	regarding	regard	VERB
easat-4774	9	19	various	various	ADJ
easat-4774	9	20	aspects	aspect	NOUN
easat-4774	9	21	that	that	PRON
easat-4774	9	22	will	will	AUX
easat-4774	9	23	be	be	AUX
easat-4774	9	24	analyzed	analyze	VERB
easat-4774	9	25	through	through	ADP
easat-4774	9	26	multiple	multiple	ADJ
easat-4774	9	27	regression	regression	NOUN
easat-4774	9	28	to	to	PART
easat-4774	9	29	identify	identify	VERB
easat-4774	9	30	and	and	CCONJ
easat-4774	9	31	quantify	quantify	VERB
easat-4774	9	32	the	the	DET
easat-4774	9	33	influence	influence	NOUN
easat-4774	9	34	of	of	ADP
easat-4774	9	35	each	each	DET
easat-4774	9	36	factor	factor	NOUN
easat-4774	9	37	.	.	PUNCT
easat-4774	10	1	the	the	DET
easat-4774	10	2	research	research	NOUN
easat-4774	10	3	is	be	AUX
easat-4774	10	4	carried	carry	VERB
easat-4774	10	5	out	out	ADP
easat-4774	10	6	using	use	VERB
easat-4774	10	7	a	a	DET
easat-4774	10	8	quantitative	quantitative	ADJ
easat-4774	10	9	technique	technique	NOUN
easat-4774	10	10	,	,	PUNCT
easat-4774	10	11	and	and	CCONJ
easat-4774	10	12	the	the	DET
easat-4774	10	13	main	main	ADJ
easat-4774	10	14	analysis	analysis	NOUN
easat-4774	10	15	approach	approach	NOUN
easat-4774	10	16	in	in	ADP
easat-4774	10	17	this	this	DET
easat-4774	10	18	respect	respect	NOUN
easat-4774	10	19	is	be	AUX
easat-4774	10	20	a	a	DET
easat-4774	10	21	statistical	statistical	ADJ
easat-4774	10	22	analysis	analysis	NOUN
easat-4774	10	23	technique	technique	NOUN
easat-4774	10	24	.	.	PUNCT
easat-4774	11	1	each	each	PRON
easat-4774	11	2	of	of	ADP
easat-4774	11	3	the	the	DET
easat-4774	11	4	variables	variable	NOUN
easat-4774	11	5	will	will	AUX
easat-4774	11	6	be	be	AUX
easat-4774	11	7	looked	look	VERB
easat-4774	11	8	at	at	ADP
easat-4774	11	9	separately	separately	ADV
easat-4774	11	10	in	in	ADP
easat-4774	11	11	an	an	DET
easat-4774	11	12	attempt	attempt	NOUN
easat-4774	11	13	to	to	PART
easat-4774	11	14	find	find	VERB
easat-4774	11	15	out	out	ADP
easat-4774	11	16	not	not	PART
easat-4774	11	17	only	only	ADV
easat-4774	11	18	which	which	DET
easat-4774	11	19	one	one	NOUN
easat-4774	11	20	has	have	VERB
easat-4774	11	21	a	a	DET
easat-4774	11	22	greater	great	ADJ
easat-4774	11	23	effect	effect	NOUN
easat-4774	11	24	but	but	CCONJ
easat-4774	11	25	how	how	SCONJ
easat-4774	11	26	the	the	DET
easat-4774	11	27	change	change	NOUN
easat-4774	11	28	or	or	CCONJ
easat-4774	11	29	fluctuation	fluctuation	NOUN
easat-4774	11	30	in	in	ADP
easat-4774	11	31	the	the	DET
easat-4774	11	32	variables	variable	NOUN
easat-4774	11	33	would	would	AUX
easat-4774	11	34	relate	relate	VERB
easat-4774	11	35	to	to	ADP
easat-4774	11	36	customer	customer	NOUN
easat-4774	11	37	perceptions	perception	NOUN
easat-4774	11	38	and	and	CCONJ
easat-4774	11	39	,	,	PUNCT
easat-4774	11	40	hence	hence	ADV
easat-4774	11	41	,	,	PUNCT
easat-4774	11	42	overall	overall	ADJ
easat-4774	11	43	satisfaction	satisfaction	NOUN
easat-4774	11	44	.	.	PUNCT
easat-4774	12	1	the	the	DET
easat-4774	12	2	findings	finding	NOUN
easat-4774	12	3	are	be	AUX
easat-4774	12	4	anticipated	anticipate	VERB
easat-4774	12	5	to	to	PART
easat-4774	12	6	illuminate	illuminate	VERB
easat-4774	12	7	pragmatic	pragmatic	ADJ
easat-4774	12	8	insights	insight	NOUN
easat-4774	12	9	for	for	ADP
easat-4774	12	10	banking	banking	NOUN
easat-4774	12	11	institutions	institution	NOUN
easat-4774	12	12	in	in	ADP
easat-4774	12	13	providing	provide	VERB
easat-4774	12	14	directions	direction	NOUN
easat-4774	12	15	regarding	regard	VERB
easat-4774	12	16	which	which	DET
easat-4774	12	17	areas	area	VERB
easat-4774	12	18	the	the	DET
easat-4774	12	19	services	service	NOUN
easat-4774	12	20	should	should	AUX
easat-4774	12	21	be	be	AUX
easat-4774	12	22	worked	work	VERB
easat-4774	12	23	on	on	ADP
easat-4774	12	24	to	to	PART
easat-4774	12	25	bring	bring	VERB
easat-4774	12	26	about	about	ADP
easat-4774	12	27	a	a	DET
easat-4774	12	28	significant	significant	ADJ
easat-4774	12	29	enhancement	enhancement	NOUN
easat-4774	12	30	in	in	ADP
easat-4774	12	31	customer	customer	NOUN
easat-4774	12	32	satisfaction	satisfaction	NOUN
easat-4774	12	33	.	.	PUNCT
easat-4774	13	1	the	the	DET
easat-4774	13	2	research	research	NOUN
easat-4774	13	3	will	will	AUX
easat-4774	13	4	thus	thus	ADV
easat-4774	13	5	have	have	AUX
easat-4774	13	6	set	set	VERB
easat-4774	13	7	up	up	ADP
easat-4774	13	8	the	the	DET
easat-4774	13	9	provision	provision	NOUN
easat-4774	13	10	for	for	SCONJ
easat-4774	13	11	the	the	DET
easat-4774	13	12	banking	banking	NOUN
easat-4774	13	13	institutions	institution	NOUN
easat-4774	13	14	to	to	PART
easat-4774	13	15	improve	improve	VERB
easat-4774	13	16	their	their	PRON
easat-4774	13	17	services	service	NOUN
easat-4774	13	18	based	base	VERB
easat-4774	13	19	on	on	ADP
easat-4774	13	20	data	datum	NOUN
easat-4774	13	21	and	and	CCONJ
easat-4774	13	22	enhance	enhance	VERB
easat-4774	13	23	the	the	DET
easat-4774	13	24	strength	strength	NOUN
easat-4774	13	25	of	of	ADP
easat-4774	13	26	customer	customer	NOUN
easat-4774	13	27	relationships	relationship	NOUN
easat-4774	13	28	.	.	PUNCT
easat-4774	14	1	the	the	DET
easat-4774	14	2	research	research	NOUN
easat-4774	14	3	also	also	ADV
easat-4774	14	4	highlights	highlight	VERB
easat-4774	14	5	possible	possible	ADJ
easat-4774	14	6	constraints	constraint	NOUN
easat-4774	14	7	,	,	PUNCT
easat-4774	14	8	such	such	ADJ
easat-4774	14	9	as	as	ADP
easat-4774	14	10	demographic	demographic	ADJ
easat-4774	14	11	variance	variance	NOUN
easat-4774	14	12	in	in	ADP
easat-4774	14	13	customer	customer	NOUN
easat-4774	14	14	expectations	expectation	NOUN
easat-4774	14	15	,	,	PUNCT
easat-4774	14	16	to	to	PART
easat-4774	14	17	present	present	VERB
easat-4774	14	18	a	a	DET
easat-4774	14	19	complex	complex	ADJ
easat-4774	14	20	understanding	understanding	NOUN
easat-4774	14	21	of	of	ADP
easat-4774	14	22	satisfaction	satisfaction	NOUN
easat-4774	14	23	determinants	determinant	NOUN
easat-4774	14	24	within	within	ADP
easat-4774	14	25	a	a	DET
easat-4774	14	26	banking	banking	NOUN
easat-4774	14	27	context	context	NOUN
easat-4774	14	28	.	.	PUNCT
easat-4774	15	1	therefore	therefore	ADV
easat-4774	15	2	,	,	PUNCT
easat-4774	15	3	as	as	ADP
easat-4774	15	4	a	a	DET
easat-4774	15	5	result	result	NOUN
easat-4774	15	6	,	,	PUNCT
easat-4774	15	7	the	the	DET
easat-4774	15	8	research	research	NOUN
easat-4774	15	9	intends	intend	VERB
easat-4774	15	10	to	to	PART
easat-4774	15	11	enhance	enhance	VERB
easat-4774	15	12	theoretical	theoretical	ADJ
easat-4774	15	13	knowledge	knowledge	NOUN
easat-4774	15	14	and	and	CCONJ
easat-4774	15	15	,	,	PUNCT
easat-4774	15	16	at	at	ADP
easat-4774	15	17	the	the	DET
easat-4774	15	18	same	same	ADJ
easat-4774	15	19	time	time	NOUN
easat-4774	15	20	,	,	PUNCT
easat-4774	15	21	provide	provide	VERB
easat-4774	15	22	practical	practical	ADJ
easat-4774	15	23	solutions	solution	NOUN
easat-4774	15	24	toward	toward	ADP
easat-4774	15	25	customer	customer	NOUN
easat-4774	15	26	satisfaction	satisfaction	NOUN
easat-4774	15	27	to	to	PART
easat-4774	15	28	enable	enable	VERB
easat-4774	15	29	banks	bank	NOUN
easat-4774	15	30	to	to	PART
easat-4774	15	31	build	build	VERB
easat-4774	15	32	better	well	ADJ
easat-4774	15	33	operational	operational	ADJ
easat-4774	15	34	service	service	NOUN
easat-4774	15	35	models	model	NOUN
easat-4774	15	36	that	that	PRON
easat-4774	15	37	are	be	AUX
easat-4774	15	38	centered	center	VERB
easat-4774	15	39	on	on	ADP
easat-4774	15	40	the	the	DET
easat-4774	15	41	needs	need	NOUN
easat-4774	15	42	of	of	ADP
easat-4774	15	43	the	the	DET
easat-4774	15	44	customers	customer	NOUN
easat-4774	15	45	.	.	PUNCT
easat-4774	16	1	keywords	keyword	NOUN
easat-4774	16	2	:	:	PUNCT
easat-4774	16	3	banking	banking	NOUN
easat-4774	16	4	services	service	NOUN
easat-4774	16	5	,	,	PUNCT
easat-4774	16	6	customer	customer	NOUN
easat-4774	16	7	satisfaction	satisfaction	NOUN
easat-4774	16	8	,	,	PUNCT
easat-4774	16	9	customer	customer	NOUN
easat-4774	16	10	experience	experience	NOUN
easat-4774	16	11	,	,	PUNCT
easat-4774	16	12	multiple	multiple	ADJ
easat-4774	16	13	regression	regression	NOUN
easat-4774	16	14	,	,	PUNCT
easat-4774	16	15	service	service	NOUN
easat-4774	16	16	quality	quality	NOUN
easat-4774	16	17	.	.	PUNCT
easat-4774	17	1	1	1	X
easat-4774	17	2	.	.	X
easat-4774	17	3	methodological	methodological	ADJ
easat-4774	17	4	framework	framework	NOUN
easat-4774	17	5	1.1	1.1	NUM
easat-4774	17	6	.	.	PUNCT
easat-4774	18	1	introduction	introduction	NOUN
easat-4774	18	2	and	and	CCONJ
easat-4774	18	3	importance	importance	NOUN
easat-4774	18	4	of	of	ADP
easat-4774	18	5	the	the	DET
easat-4774	18	6	study	study	NOUN
easat-4774	18	7	in	in	ADP
easat-4774	18	8	this	this	DET
easat-4774	18	9	reliable	reliable	ADJ
easat-4774	18	10	and	and	CCONJ
easat-4774	18	11	competitive	competitive	ADJ
easat-4774	18	12	environment	environment	NOUN
easat-4774	18	13	,	,	PUNCT
easat-4774	18	14	satisfaction	satisfaction	NOUN
easat-4774	18	15	is	be	AUX
easat-4774	18	16	considered	consider	VERB
easat-4774	18	17	one	one	NUM
easat-4774	18	18	of	of	ADP
easat-4774	18	19	the	the	DET
easat-4774	18	20	best	good	ADJ
easat-4774	18	21	performance	performance	NOUN
easat-4774	18	22	indicators	indicator	NOUN
easat-4774	18	23	that	that	PRON
easat-4774	18	24	have	have	VERB
easat-4774	18	25	direct	direct	ADJ
easat-4774	18	26	links	link	NOUN
easat-4774	18	27	with	with	ADP
easat-4774	18	28	customer	customer	NOUN
easat-4774	18	29	loyalty	loyalty	NOUN
easat-4774	18	30	,	,	PUNCT
easat-4774	18	31	retention	retention	NOUN
easat-4774	18	32	,	,	PUNCT
easat-4774	18	33	and	and	CCONJ
easat-4774	18	34	overall	overall	ADJ
easat-4774	18	35	performance	performance	NOUN
easat-4774	18	36	by	by	ADP
easat-4774	18	37	any	any	DET
easat-4774	18	38	particular	particular	ADJ
easat-4774	18	39	bank	bank	NOUN
easat-4774	18	40	.	.	PUNCT
easat-4774	19	1	in	in	ADP
easat-4774	19	2	a	a	DET
easat-4774	19	3	scenario	scenario	NOUN
easat-4774	19	4	in	in	ADP
easat-4774	19	5	which	which	PRON
easat-4774	19	6	customers	customer	NOUN
easat-4774	19	7	have	have	VERB
easat-4774	19	8	multiplicities	multiplicity	NOUN
easat-4774	19	9	of	of	ADP
easat-4774	19	10	options	option	NOUN
easat-4774	19	11	and	and	CCONJ
easat-4774	19	12	expectations	expectation	NOUN
easat-4774	19	13	,	,	PUNCT
easat-4774	19	14	banks	bank	NOUN
easat-4774	19	15	are	be	AUX
easat-4774	19	16	concentrating	concentrate	VERB
easat-4774	19	17	on	on	ADP
easat-4774	19	18	delivering	deliver	VERB
easat-4774	19	19	services	service	NOUN
easat-4774	19	20	that	that	PRON
easat-4774	19	21	go	go	VERB
easat-4774	19	22	above	above	ADV
easat-4774	19	23	and	and	CCONJ
easat-4774	19	24	beyond	beyond	ADP
easat-4774	19	25	those	those	DET
easat-4774	19	26	expectations	expectation	NOUN
easat-4774	19	27	.	.	PUNCT
easat-4774	20	1	happy	happy	ADJ
easat-4774	20	2	customers	customer	NOUN
easat-4774	20	3	keep	keep	AUX
easat-4774	20	4	coming	come	VERB
easat-4774	20	5	back	back	ADV
easat-4774	20	6	,	,	PUNCT
easat-4774	20	7	use	use	VERB
easat-4774	20	8	more	more	ADJ
easat-4774	20	9	of	of	ADP
easat-4774	20	10	the	the	DET
easat-4774	20	11	bank	bank	NOUN
easat-4774	20	12	’s	’s	PART
easat-4774	20	13	products	product	NOUN
easat-4774	20	14	,	,	PUNCT
easat-4774	20	15	and	and	CCONJ
easat-4774	20	16	refer	refer	VERB
easat-4774	20	17	the	the	DET
easat-4774	20	18	bank	bank	NOUN
easat-4774	20	19	to	to	ADP
easat-4774	20	20	other	other	ADJ
easat-4774	20	21	people	people	NOUN
easat-4774	20	22	,	,	PUNCT
easat-4774	20	23	supporting	support	VERB
easat-4774	20	24	higher	high	ADJ
easat-4774	20	25	profitability	profitability	NOUN
easat-4774	20	26	and	and	CCONJ
easat-4774	20	27	market	market	NOUN
easat-4774	20	28	shares	share	NOUN
easat-4774	20	29	.	.	PUNCT
easat-4774	21	1	thus	thus	ADV
easat-4774	21	2	,	,	PUNCT
easat-4774	21	3	the	the	DET
easat-4774	21	4	pursuit	pursuit	NOUN
easat-4774	21	5	of	of	ADP
easat-4774	21	6	customer	customer	NOUN
easat-4774	21	7	satisfaction	satisfaction	NOUN
easat-4774	21	8	becomes	become	VERB
easat-4774	21	9	pertinent	pertinent	ADJ
easat-4774	21	10	for	for	ADP
easat-4774	21	11	any	any	DET
easat-4774	21	12	long	long	ADJ
easat-4774	21	13	-	-	PUNCT
easat-4774	21	14	term	term	NOUN
easat-4774	21	15	success	success	NOUN
easat-4774	21	16	and	and	CCONJ
easat-4774	21	17	expansion	expansion	NOUN
easat-4774	21	18	in	in	ADP
easat-4774	21	19	the	the	DET
easat-4774	21	20	banking	banking	NOUN
easat-4774	21	21	field	field	NOUN
easat-4774	21	22	.	.	PUNCT
easat-4774	22	1	the	the	DET
easat-4774	22	2	research	research	NOUN
easat-4774	22	3	has	have	AUX
easat-4774	22	4	used	use	VERB
easat-4774	22	5	multiple	multiple	ADJ
easat-4774	22	6	regression	regression	NOUN
easat-4774	22	7	analysis	analysis	NOUN
easat-4774	22	8	as	as	ADP
easat-4774	22	9	its	its	PRON
easat-4774	22	10	main	main	ADJ
easat-4774	22	11	statistical	statistical	ADJ
easat-4774	22	12	technique	technique	NOUN
easat-4774	22	13	for	for	ADP
easat-4774	22	14	identifying	identify	VERB
easat-4774	22	15	and	and	CCONJ
easat-4774	22	16	measuring	measure	VERB
easat-4774	22	17	factors	factor	NOUN
easat-4774	22	18	affecting	affect	VERB
easat-4774	22	19	customer	customer	NOUN
easat-4774	22	20	satisfaction	satisfaction	NOUN
easat-4774	22	21	significantly	significantly	ADV
easat-4774	22	22	in	in	ADP
easat-4774	22	23	relation	relation	NOUN
easat-4774	22	24	to	to	ADP
easat-4774	22	25	banking	banking	NOUN
easat-4774	22	26	services	service	NOUN
easat-4774	22	27	.	.	PUNCT
easat-4774	23	1	multiple	multiple	ADJ
easat-4774	23	2	regression	regression	NOUN
easat-4774	23	3	analysis	analysis	NOUN
easat-4774	23	4	is	be	AUX
easat-4774	23	5	a	a	DET
easat-4774	23	6	very	very	ADV
easat-4774	23	7	powerful	powerful	ADJ
easat-4774	23	8	statistical	statistical	ADJ
easat-4774	23	9	tool	tool	NOUN
easat-4774	23	10	that	that	PRON
easat-4774	23	11	allows	allow	VERB
easat-4774	23	12	for	for	ADP
easat-4774	23	13	the	the	DET
easat-4774	23	14	determination	determination	NOUN
easat-4774	23	15	of	of	ADP
easat-4774	23	16	the	the	DET
easat-4774	23	17	relationship	relationship	NOUN
easat-4774	23	18	between	between	ADP
easat-4774	23	19	several	several	ADJ
easat-4774	23	20	independent	independent	ADJ
easat-4774	23	21	variables	variable	NOUN
easat-4774	23	22	at	at	ADP
easat-4774	23	23	the	the	DET
easat-4774	23	24	same	same	ADJ
easat-4774	23	25	time	time	NOUN
easat-4774	23	26	,	,	PUNCT
easat-4774	23	27	namely	namely	ADV
easat-4774	23	28	,	,	PUNCT
easat-4774	23	29	service	service	NOUN
easat-4774	23	30	quality	quality	NOUN
easat-4774	23	31	,	,	PUNCT
easat-4774	23	32	responsiveness	responsiveness	NOUN
easat-4774	23	33	,	,	PUNCT
easat-4774	23	34	security	security	NOUN
easat-4774	23	35	,	,	PUNCT
easat-4774	23	36	and	and	CCONJ
easat-4774	23	37	personal	personal	ADJ
easat-4774	23	38	interaction	interaction	NOUN
easat-4774	23	39	and	and	CCONJ
easat-4774	23	40	how	how	SCONJ
easat-4774	23	41	they	they	PRON
easat-4774	23	42	relate	relate	VERB
easat-4774	23	43	to	to	ADP
easat-4774	23	44	an	an	DET
easat-4774	23	45	individual	individual	ADJ
easat-4774	23	46	dependent	dependent	ADJ
easat-4774	23	47	1407	1407	NUM
easat-4774	23	48	edelweiss	edelweiss	PROPN
easat-4774	23	49	applied	apply	VERB
easat-4774	23	50	science	science	NOUN
easat-4774	23	51	and	and	CCONJ
easat-4774	23	52	technology	technology	NOUN
easat-4774	23	53	issn	issn	PROPN
easat-4774	23	54	:	:	PUNCT
easat-4774	23	55	2576	2576	NUM
easat-4774	23	56	-	-	SYM
easat-4774	23	57	8484	8484	NUM
easat-4774	23	58	vol	vol	NOUN
easat-4774	23	59	.	.	PROPN
easat-4774	24	1	9	9	NUM
easat-4774	24	2	,	,	PUNCT
easat-4774	24	3	no	no	INTJ
easat-4774	24	4	.	.	NOUN
easat-4774	24	5	2	2	NUM
easat-4774	24	6	:	:	PUNCT
easat-4774	24	7	1406	1406	NUM
easat-4774	24	8	-	-	SYM
easat-4774	24	9	1419	1419	NUM
easat-4774	24	10	,	,	PUNCT
easat-4774	24	11	2025	2025	NUM
easat-4774	24	12	doi	doi	NOUN
easat-4774	24	13	:	:	PUNCT
easat-4774	24	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	24	15	©	©	PROPN
easat-4774	24	16	2025	2025	NUM
easat-4774	24	17	by	by	ADP
easat-4774	24	18	the	the	DET
easat-4774	24	19	author	author	NOUN
easat-4774	24	20	;	;	PUNCT
easat-4774	24	21	licensee	licensee	PROPN
easat-4774	24	22	learning	learn	VERB
easat-4774	24	23	gate	gate	PROPN
easat-4774	24	24	variable	variable	NOUN
easat-4774	24	25	,	,	PUNCT
easat-4774	24	26	in	in	ADP
easat-4774	24	27	this	this	DET
easat-4774	24	28	case	case	NOUN
easat-4774	24	29	,	,	PUNCT
easat-4774	24	30	customer	customer	NOUN
easat-4774	24	31	satisfaction	satisfaction	NOUN
easat-4774	24	32	.	.	PUNCT
easat-4774	25	1	the	the	DET
easat-4774	25	2	study	study	NOUN
easat-4774	25	3	thus	thus	ADV
easat-4774	25	4	intends	intend	VERB
easat-4774	25	5	to	to	PART
easat-4774	25	6	use	use	VERB
easat-4774	25	7	this	this	DET
easat-4774	25	8	analysis	analysis	NOUN
easat-4774	25	9	to	to	PART
easat-4774	25	10	identify	identify	VERB
easat-4774	25	11	the	the	DET
easat-4774	25	12	most	most	ADV
easat-4774	25	13	driving	drive	VERB
easat-4774	25	14	factors	factor	NOUN
easat-4774	25	15	and	and	CCONJ
easat-4774	25	16	how	how	SCONJ
easat-4774	25	17	much	much	ADJ
easat-4774	25	18	each	each	PRON
easat-4774	25	19	of	of	ADP
easat-4774	25	20	these	these	PRON
easat-4774	25	21	contributes	contribute	VERB
easat-4774	25	22	to	to	ADP
easat-4774	25	23	the	the	DET
easat-4774	25	24	satisfaction	satisfaction	NOUN
easat-4774	25	25	of	of	ADP
easat-4774	25	26	customers	customer	NOUN
easat-4774	25	27	.	.	PUNCT
easat-4774	26	1	this	this	PRON
easat-4774	26	2	would	would	AUX
easat-4774	26	3	further	far	ADV
easat-4774	26	4	help	help	VERB
easat-4774	26	5	banking	banking	NOUN
easat-4774	26	6	institutions	institution	NOUN
easat-4774	26	7	to	to	PART
easat-4774	26	8	have	have	VERB
easat-4774	26	9	a	a	DET
easat-4774	26	10	focus	focus	NOUN
easat-4774	26	11	on	on	ADP
easat-4774	26	12	certain	certain	ADJ
easat-4774	26	13	areas	area	NOUN
easat-4774	26	14	so	so	SCONJ
easat-4774	26	15	that	that	SCONJ
easat-4774	26	16	resource	resource	NOUN
easat-4774	26	17	allocation	allocation	NOUN
easat-4774	26	18	is	be	AUX
easat-4774	26	19	focused	focus	VERB
easat-4774	26	20	on	on	ADP
easat-4774	26	21	those	those	DET
easat-4774	26	22	factors	factor	NOUN
easat-4774	26	23	that	that	PRON
easat-4774	26	24	have	have	VERB
easat-4774	26	25	the	the	DET
easat-4774	26	26	highest	high	ADJ
easat-4774	26	27	potential	potential	NOUN
easat-4774	26	28	to	to	PART
easat-4774	26	29	improve	improve	VERB
easat-4774	26	30	customer	customer	NOUN
easat-4774	26	31	experience	experience	NOUN
easat-4774	26	32	.	.	PUNCT
easat-4774	27	1	1.2	1.2	NUM
easat-4774	27	2	.	.	PUNCT
easat-4774	27	3	research	research	NOUN
easat-4774	27	4	objectives	objective	VERB
easat-4774	27	5	the	the	DET
easat-4774	27	6	primary	primary	ADJ
easat-4774	27	7	objectives	objective	NOUN
easat-4774	27	8	of	of	ADP
easat-4774	27	9	this	this	DET
easat-4774	27	10	study	study	NOUN
easat-4774	27	11	are	be	AUX
easat-4774	27	12	as	as	SCONJ
easat-4774	27	13	follows	follow	VERB
easat-4774	27	14	:	:	PUNCT
easat-4774	27	15	•	•	NUM
easat-4774	27	16	determine	determine	VERB
easat-4774	27	17	the	the	DET
easat-4774	27	18	factors	factor	NOUN
easat-4774	27	19	influencing	influence	VERB
easat-4774	27	20	customer	customer	NOUN
easat-4774	27	21	satisfaction	satisfaction	NOUN
easat-4774	27	22	directly	directly	ADV
easat-4774	27	23	form	form	VERB
easat-4774	27	24	the	the	DET
easat-4774	27	25	service	service	NOUN
easat-4774	27	26	sector	sector	NOUN
easat-4774	27	27	of	of	ADP
easat-4774	27	28	the	the	DET
easat-4774	27	29	economy	economy	NOUN
easat-4774	27	30	:	:	PUNCT
easat-4774	27	31	this	this	PRON
easat-4774	27	32	will	will	AUX
easat-4774	27	33	focus	focus	VERB
easat-4774	27	34	on	on	ADP
easat-4774	27	35	identifying	identify	VERB
easat-4774	27	36	the	the	DET
easat-4774	27	37	major	major	ADJ
easat-4774	27	38	determinants	determinant	NOUN
easat-4774	27	39	of	of	ADP
easat-4774	27	40	customer	customer	NOUN
easat-4774	27	41	satisfaction	satisfaction	NOUN
easat-4774	27	42	in	in	ADP
easat-4774	27	43	the	the	DET
easat-4774	27	44	banking	banking	NOUN
easat-4774	27	45	sector	sector	NOUN
easat-4774	27	46	and	and	CCONJ
easat-4774	27	47	understanding	understanding	NOUN
easat-4774	27	48	which	which	DET
easat-4774	27	49	specific	specific	ADJ
easat-4774	27	50	services	service	NOUN
easat-4774	27	51	most	most	ADJ
easat-4774	27	52	influence	influence	NOUN
easat-4774	27	53	satisfaction	satisfaction	NOUN
easat-4774	27	54	among	among	ADP
easat-4774	27	55	customers	customer	NOUN
easat-4774	27	56	.	.	PUNCT
easat-4774	28	1	the	the	DET
easat-4774	28	2	main	main	ADJ
easat-4774	28	3	issue	issue	NOUN
easat-4774	28	4	to	to	PART
easat-4774	28	5	be	be	AUX
easat-4774	28	6	determined	determine	VERB
easat-4774	28	7	through	through	ADP
easat-4774	28	8	this	this	DET
easat-4774	28	9	analysis	analysis	NOUN
easat-4774	28	10	is	be	AUX
easat-4774	28	11	which	which	PRON
easat-4774	28	12	components	component	NOUN
easat-4774	28	13	of	of	ADP
easat-4774	28	14	banking	banking	NOUN
easat-4774	28	15	services	service	NOUN
easat-4774	28	16	under	under	ADP
easat-4774	28	17	service	service	NOUN
easat-4774	28	18	quality	quality	NOUN
easat-4774	28	19	,	,	PUNCT
easat-4774	28	20	responsiveness	responsiveness	NOUN
easat-4774	28	21	,	,	PUNCT
easat-4774	28	22	and	and	CCONJ
easat-4774	28	23	assurance	assurance	NOUN
easat-4774	28	24	influence	influence	NOUN
easat-4774	28	25	and	and	CCONJ
easat-4774	28	26	are	be	AUX
easat-4774	28	27	most	most	ADV
easat-4774	28	28	important	important	ADJ
easat-4774	28	29	to	to	ADP
easat-4774	28	30	customers	customer	NOUN
easat-4774	28	31	in	in	ADP
easat-4774	28	32	as	as	ADV
easat-4774	28	33	far	far	ADV
easat-4774	28	34	as	as	SCONJ
easat-4774	28	35	satisfaction	satisfaction	NOUN
easat-4774	28	36	is	be	AUX
easat-4774	28	37	concerned	concern	VERB
easat-4774	28	38	.	.	PUNCT
easat-4774	29	1	•	•	NUM
easat-4774	29	2	assessment	assessment	NOUN
easat-4774	29	3	of	of	ADP
easat-4774	29	4	the	the	DET
easat-4774	29	5	unique	unique	ADJ
easat-4774	29	6	contribution	contribution	NOUN
easat-4774	29	7	of	of	ADP
easat-4774	29	8	each	each	DET
easat-4774	29	9	variable	variable	NOUN
easat-4774	29	10	to	to	ADP
easat-4774	29	11	customer	customer	NOUN
easat-4774	29	12	satisfaction	satisfaction	NOUN
easat-4774	29	13	:	:	PUNCT
easat-4774	29	14	this	this	DET
easat-4774	29	15	objective	objective	NOUN
easat-4774	29	16	is	be	AUX
easat-4774	29	17	to	to	PART
easat-4774	29	18	assess	assess	VERB
easat-4774	29	19	the	the	DET
easat-4774	29	20	separate	separate	ADJ
easat-4774	29	21	contribution	contribution	NOUN
easat-4774	29	22	of	of	ADP
easat-4774	29	23	each	each	DET
easat-4774	29	24	identified	identify	VERB
easat-4774	29	25	factor	factor	NOUN
easat-4774	29	26	toward	toward	ADP
easat-4774	29	27	bringing	bring	VERB
easat-4774	29	28	about	about	ADP
easat-4774	29	29	changes	change	NOUN
easat-4774	29	30	in	in	ADP
easat-4774	29	31	customer	customer	NOUN
easat-4774	29	32	satisfaction	satisfaction	NOUN
easat-4774	29	33	levels	level	NOUN
easat-4774	29	34	.	.	PUNCT
easat-4774	30	1	by	by	ADP
easat-4774	30	2	using	use	VERB
easat-4774	30	3	multiple	multiple	ADJ
easat-4774	30	4	regression	regression	NOUN
easat-4774	30	5	analysis	analysis	NOUN
easat-4774	30	6	,	,	PUNCT
easat-4774	30	7	the	the	DET
easat-4774	30	8	study	study	NOUN
easat-4774	30	9	will	will	AUX
easat-4774	30	10	be	be	AUX
easat-4774	30	11	able	able	ADJ
easat-4774	30	12	to	to	PART
easat-4774	30	13	ascertain	ascertain	VERB
easat-4774	30	14	the	the	DET
easat-4774	30	15	extent	extent	NOUN
easat-4774	30	16	of	of	ADP
easat-4774	30	17	each	each	DET
easat-4774	30	18	variable	variable	NOUN
easat-4774	30	19	’s	’s	PART
easat-4774	30	20	unique	unique	ADJ
easat-4774	30	21	contribution	contribution	NOUN
easat-4774	30	22	to	to	ADP
easat-4774	30	23	understanding	understand	VERB
easat-4774	30	24	how	how	SCONJ
easat-4774	30	25	changes	change	NOUN
easat-4774	30	26	relating	relate	VERB
easat-4774	30	27	to	to	ADP
easat-4774	30	28	a	a	DET
easat-4774	30	29	specific	specific	ADJ
easat-4774	30	30	issue	issue	NOUN
easat-4774	30	31	,	,	PUNCT
easat-4774	30	32	for	for	ADP
easat-4774	30	33	instance	instance	NOUN
easat-4774	30	34	,	,	PUNCT
easat-4774	30	35	service	service	NOUN
easat-4774	30	36	quality	quality	NOUN
easat-4774	30	37	or	or	CCONJ
easat-4774	30	38	security	security	NOUN
easat-4774	30	39	bettering	better	VERB
easat-4774	30	40	overall	overall	ADJ
easat-4774	30	41	satisfaction	satisfaction	NOUN
easat-4774	30	42	levels	level	NOUN
easat-4774	30	43	.	.	PUNCT
easat-4774	31	1	such	such	ADJ
easat-4774	31	2	analysis	analysis	NOUN
easat-4774	31	3	will	will	AUX
easat-4774	31	4	help	help	VERB
easat-4774	31	5	gain	gain	VERB
easat-4774	31	6	an	an	DET
easat-4774	31	7	understanding	understanding	NOUN
easat-4774	31	8	of	of	ADP
easat-4774	31	9	the	the	DET
easat-4774	31	10	preference	preference	NOUN
easat-4774	31	11	given	give	VERB
easat-4774	31	12	to	to	ADP
easat-4774	31	13	improvements	improvement	NOUN
easat-4774	31	14	on	on	ADP
easat-4774	31	15	the	the	DET
easat-4774	31	16	basis	basis	NOUN
easat-4774	31	17	of	of	ADP
easat-4774	31	18	their	their	PRON
easat-4774	31	19	effectiveness	effectiveness	NOUN
easat-4774	31	20	in	in	ADP
easat-4774	31	21	improving	improve	VERB
easat-4774	31	22	customer	customer	NOUN
easat-4774	31	23	satisfaction	satisfaction	NOUN
easat-4774	31	24	.	.	PUNCT
easat-4774	32	1	1.3	1.3	NUM
easat-4774	32	2	.	.	PUNCT
easat-4774	33	1	research	research	NOUN
easat-4774	33	2	questions	question	NOUN
easat-4774	33	3	:	:	PUNCT
easat-4774	33	4	•	•	ADP
easat-4774	33	5	what	what	PRON
easat-4774	33	6	are	be	AUX
easat-4774	33	7	the	the	DET
easat-4774	33	8	main	main	ADJ
easat-4774	33	9	factors	factor	NOUN
easat-4774	33	10	influencing	influence	VERB
easat-4774	33	11	customer	customer	NOUN
easat-4774	33	12	satisfaction	satisfaction	NOUN
easat-4774	33	13	with	with	ADP
easat-4774	33	14	banking	banking	NOUN
easat-4774	33	15	services	service	NOUN
easat-4774	33	16	?	?	PUNCT
easat-4774	34	1	•	•	NUM
easat-4774	34	2	how	how	SCONJ
easat-4774	34	3	can	can	AUX
easat-4774	34	4	changes	change	NOUN
easat-4774	34	5	in	in	ADP
easat-4774	34	6	these	these	DET
easat-4774	34	7	factors	factor	NOUN
easat-4774	34	8	affect	affect	VERB
easat-4774	34	9	customer	customer	NOUN
easat-4774	34	10	satisfaction	satisfaction	NOUN
easat-4774	34	11	levels	level	NOUN
easat-4774	34	12	?	?	PUNCT
easat-4774	35	1	1.4	1.4	NUM
easat-4774	35	2	.	.	PUNCT
easat-4774	36	1	research	research	NOUN
easat-4774	36	2	hypotheses	hypothesis	NOUN
easat-4774	36	3	the	the	DET
easat-4774	36	4	study	study	NOUN
easat-4774	36	5	will	will	AUX
easat-4774	36	6	formulate	formulate	VERB
easat-4774	36	7	the	the	DET
easat-4774	36	8	following	follow	VERB
easat-4774	36	9	hypotheses	hypothesis	NOUN
easat-4774	36	10	to	to	PART
easat-4774	36	11	examine	examine	VERB
easat-4774	36	12	the	the	DET
easat-4774	36	13	impact	impact	NOUN
easat-4774	36	14	of	of	ADP
easat-4774	36	15	various	various	ADJ
easat-4774	36	16	factors	factor	NOUN
easat-4774	36	17	on	on	ADP
easat-4774	36	18	customer	customer	NOUN
easat-4774	36	19	satisfaction	satisfaction	NOUN
easat-4774	36	20	in	in	ADP
easat-4774	36	21	the	the	DET
easat-4774	36	22	banking	banking	NOUN
easat-4774	36	23	sector	sector	NOUN
easat-4774	36	24	:	:	PUNCT
easat-4774	36	25	•	•	ADP
easat-4774	36	26	h1	h1	NOUN
easat-4774	36	27	:	:	PUNCT
easat-4774	36	28	service	service	NOUN
easat-4774	36	29	quality	quality	NOUN
easat-4774	36	30	positively	positively	ADV
easat-4774	36	31	affecting	affect	VERB
easat-4774	36	32	customer	customer	NOUN
easat-4774	36	33	satisfaction	satisfaction	NOUN
easat-4774	36	34	.	.	PUNCT
easat-4774	37	1	this	this	DET
easat-4774	37	2	hypothesis	hypothesis	NOUN
easat-4774	37	3	proposes	propose	VERB
easat-4774	37	4	that	that	SCONJ
easat-4774	37	5	higher	high	ADJ
easat-4774	37	6	levels	level	NOUN
easat-4774	37	7	of	of	ADP
easat-4774	37	8	service	service	NOUN
easat-4774	37	9	quality	quality	NOUN
easat-4774	37	10	are	be	AUX
easat-4774	37	11	related	relate	VERB
easat-4774	37	12	to	to	ADP
easat-4774	37	13	increased	increase	VERB
easat-4774	37	14	customer	customer	NOUN
easat-4774	37	15	satisfaction	satisfaction	NOUN
easat-4774	37	16	since	since	SCONJ
easat-4774	37	17	customers	customer	NOUN
easat-4774	37	18	would	would	AUX
easat-4774	37	19	appreciate	appreciate	VERB
easat-4774	37	20	an	an	DET
easat-4774	37	21	efficient	efficient	ADJ
easat-4774	37	22	,	,	PUNCT
easat-4774	37	23	accurate	accurate	ADJ
easat-4774	37	24	,	,	PUNCT
easat-4774	37	25	and	and	CCONJ
easat-4774	37	26	responsive	responsive	ADJ
easat-4774	37	27	service	service	NOUN
easat-4774	37	28	.	.	PUNCT
easat-4774	38	1	•	•	NUM
easat-4774	38	2	h2	h2	NOUN
easat-4774	38	3	:	:	PUNCT
easat-4774	38	4	security	security	NOUN
easat-4774	38	5	has	have	VERB
easat-4774	38	6	a	a	DET
easat-4774	38	7	positive	positive	ADJ
easat-4774	38	8	and	and	CCONJ
easat-4774	38	9	significant	significant	ADJ
easat-4774	38	10	effect	effect	NOUN
easat-4774	38	11	on	on	ADP
easat-4774	38	12	customer	customer	NOUN
easat-4774	38	13	satisfaction	satisfaction	NOUN
easat-4774	38	14	.	.	PUNCT
easat-4774	39	1	it	it	PRON
easat-4774	39	2	is	be	AUX
easat-4774	39	3	assumed	assume	VERB
easat-4774	39	4	that	that	SCONJ
easat-4774	39	5	a	a	DET
easat-4774	39	6	high	high	ADJ
easat-4774	39	7	level	level	NOUN
easat-4774	39	8	of	of	ADP
easat-4774	39	9	perceived	perceive	VERB
easat-4774	39	10	security	security	NOUN
easat-4774	39	11	in	in	ADP
easat-4774	39	12	a	a	DET
easat-4774	39	13	transaction	transaction	NOUN
easat-4774	39	14	and	and	CCONJ
easat-4774	39	15	data	datum	NOUN
easat-4774	39	16	in	in	ADP
easat-4774	39	17	banking	banking	NOUN
easat-4774	39	18	or	or	CCONJ
easat-4774	39	19	for	for	ADP
easat-4774	39	20	its	its	PRON
easat-4774	39	21	protection	protection	NOUN
easat-4774	39	22	would	would	AUX
easat-4774	39	23	add	add	VERB
easat-4774	39	24	positively	positively	ADV
easat-4774	39	25	to	to	ADP
easat-4774	39	26	the	the	DET
easat-4774	39	27	satisfaction	satisfaction	NOUN
easat-4774	39	28	of	of	ADP
easat-4774	39	29	customers	customer	NOUN
easat-4774	39	30	since	since	SCONJ
easat-4774	39	31	they	they	PRON
easat-4774	39	32	are	be	AUX
easat-4774	39	33	most	most	ADV
easat-4774	39	34	concerned	concerned	ADJ
easat-4774	39	35	about	about	ADP
easat-4774	39	36	the	the	DET
easat-4774	39	37	safety	safety	NOUN
easat-4774	39	38	of	of	ADP
easat-4774	39	39	their	their	PRON
easat-4774	39	40	financial	financial	NOUN
easat-4774	39	41	as	as	ADV
easat-4774	39	42	well	well	ADV
easat-4774	39	43	as	as	ADP
easat-4774	39	44	personal	personal	ADJ
easat-4774	39	45	information	information	NOUN
easat-4774	39	46	.	.	PUNCT
easat-4774	40	1	•	•	NUM
easat-4774	40	2	h3	h3	NOUN
easat-4774	40	3	:	:	PUNCT
easat-4774	40	4	responsiveness	responsiveness	NOUN
easat-4774	40	5	positively	positively	ADV
easat-4774	40	6	affect	affect	VERB
easat-4774	40	7	customer	customer	NOUN
easat-4774	40	8	satisfaction	satisfaction	NOUN
easat-4774	40	9	.	.	PUNCT
easat-4774	41	1	the	the	DET
easat-4774	41	2	hypothesis	hypothesis	NOUN
easat-4774	41	3	suggests	suggest	VERB
easat-4774	41	4	that	that	SCONJ
easat-4774	41	5	providing	provide	VERB
easat-4774	41	6	timely	timely	ADJ
easat-4774	41	7	responses	response	NOUN
easat-4774	41	8	to	to	ADP
easat-4774	41	9	customer	customer	NOUN
easat-4774	41	10	inquiries	inquiry	NOUN
easat-4774	41	11	,	,	PUNCT
easat-4774	41	12	quick	quick	ADJ
easat-4774	41	13	issue	issue	NOUN
easat-4774	41	14	resolutions	resolution	NOUN
easat-4774	41	15	,	,	PUNCT
easat-4774	41	16	upon	upon	SCONJ
easat-4774	41	17	further	further	ADJ
easat-4774	41	18	examination	examination	NOUN
easat-4774	41	19	,	,	PUNCT
easat-4774	41	20	could	could	AUX
easat-4774	41	21	improve	improve	VERB
easat-4774	41	22	their	their	PRON
easat-4774	41	23	overall	overall	ADJ
easat-4774	41	24	experience	experience	NOUN
easat-4774	41	25	and	and	CCONJ
easat-4774	41	26	hence	hence	ADV
easat-4774	41	27	satisfaction	satisfaction	NOUN
easat-4774	41	28	.	.	PUNCT
easat-4774	42	1	•	•	NUM
easat-4774	42	2	4	4	X
easat-4774	42	3	.	.	PUNCT
easat-4774	42	4	personal	personal	ADJ
easat-4774	42	5	interaction	interaction	NOUN
easat-4774	42	6	has	have	VERB
easat-4774	42	7	a	a	DET
easat-4774	42	8	considerable	considerable	ADJ
easat-4774	42	9	effect	effect	NOUN
easat-4774	42	10	on	on	ADP
easat-4774	42	11	customer	customer	NOUN
easat-4774	42	12	satisfaction	satisfaction	NOUN
easat-4774	42	13	.	.	PUNCT
easat-4774	43	1	positive	positive	ADJ
easat-4774	43	2	and	and	CCONJ
easat-4774	43	3	friendly	friendly	ADJ
easat-4774	43	4	service	service	NOUN
easat-4774	43	5	from	from	ADP
easat-4774	43	6	the	the	DET
easat-4774	43	7	staff	staff	NOUN
easat-4774	43	8	for	for	ADP
easat-4774	43	9	instance	instance	NOUN
easat-4774	43	10	empathy	empathy	NOUN
easat-4774	43	11	and	and	CCONJ
easat-4774	43	12	support	support	NOUN
easat-4774	43	13	provided	provide	VERB
easat-4774	43	14	to	to	ADP
easat-4774	43	15	clients	client	NOUN
easat-4774	43	16	,	,	PUNCT
easat-4774	43	17	and	and	CCONJ
easat-4774	43	18	personalized	personalized	ADJ
easat-4774	43	19	service	service	NOUN
easat-4774	43	20	tends	tend	VERB
easat-4774	43	21	to	to	PART
easat-4774	43	22	enhance	enhance	VERB
easat-4774	43	23	satisfaction	satisfaction	NOUN
easat-4774	43	24	with	with	ADP
easat-4774	43	25	service	service	NOUN
easat-4774	43	26	.	.	PUNCT
easat-4774	44	1	these	these	DET
easat-4774	44	2	hypotheses	hypothesis	NOUN
easat-4774	44	3	will	will	AUX
easat-4774	44	4	be	be	AUX
easat-4774	44	5	tested	test	VERB
easat-4774	44	6	through	through	ADP
easat-4774	44	7	multiple	multiple	ADJ
easat-4774	44	8	regression	regression	NOUN
easat-4774	44	9	analysis	analysis	NOUN
easat-4774	44	10	to	to	PART
easat-4774	44	11	determine	determine	VERB
easat-4774	44	12	the	the	DET
easat-4774	44	13	significance	significance	NOUN
easat-4774	44	14	and	and	CCONJ
easat-4774	44	15	strength	strength	NOUN
easat-4774	44	16	of	of	ADP
easat-4774	44	17	each	each	DET
easat-4774	44	18	factor	factor	NOUN
easat-4774	44	19	's	's	PART
easat-4774	44	20	influence	influence	NOUN
easat-4774	44	21	on	on	ADP
easat-4774	44	22	customer	customer	NOUN
easat-4774	44	23	satisfaction	satisfaction	NOUN
easat-4774	44	24	.	.	PUNCT
easat-4774	45	1	1.5	1.5	NUM
easat-4774	45	2	.	.	PUNCT
easat-4774	46	1	research	research	NOUN
easat-4774	46	2	methodology	methodology	NOUN
easat-4774	46	3	numeric	numeric	ADP
easat-4774	46	4	data	datum	NOUN
easat-4774	46	5	analysis	analysis	NOUN
easat-4774	46	6	has	have	AUX
easat-4774	46	7	been	be	AUX
easat-4774	46	8	embraced	embrace	VERB
easat-4774	46	9	by	by	ADP
easat-4774	46	10	this	this	DET
easat-4774	46	11	paper	paper	NOUN
easat-4774	46	12	to	to	PART
easat-4774	46	13	verify	verify	VERB
easat-4774	46	14	the	the	DET
easat-4774	46	15	determinants	determinant	NOUN
easat-4774	46	16	which	which	PRON
easat-4774	46	17	may	may	AUX
easat-4774	46	18	influence	influence	VERB
easat-4774	46	19	customer	customer	NOUN
easat-4774	46	20	satisfaction	satisfaction	NOUN
easat-4774	46	21	in	in	ADP
easat-4774	46	22	the	the	DET
easat-4774	46	23	banking	banking	NOUN
easat-4774	46	24	sector	sector	NOUN
easat-4774	46	25	.	.	PUNCT
easat-4774	47	1	a	a	DET
easat-4774	47	2	structured	structured	ADJ
easat-4774	47	3	survey	survey	NOUN
easat-4774	47	4	questionnaire	questionnaire	NOUN
easat-4774	47	5	will	will	AUX
easat-4774	47	6	be	be	AUX
easat-4774	47	7	administered	administer	VERB
easat-4774	47	8	to	to	ADP
easat-4774	47	9	a	a	DET
easat-4774	47	10	sample	sample	NOUN
easat-4774	47	11	of	of	ADP
easat-4774	47	12	customers	customer	NOUN
easat-4774	47	13	of	of	ADP
easat-4774	47	14	banks	bank	NOUN
easat-4774	47	15	in	in	ADP
easat-4774	47	16	soliciting	solicit	VERB
easat-4774	47	17	their	their	PRON
easat-4774	47	18	views	view	NOUN
easat-4774	47	19	on	on	ADP
easat-4774	47	20	various	various	ADJ
easat-4774	47	21	service	service	NOUN
easat-4774	47	22	attributes	attribute	NOUN
easat-4774	47	23	including	include	VERB
easat-4774	47	24	service	service	NOUN
easat-4774	47	25	quality	quality	NOUN
easat-4774	47	26	,	,	PUNCT
easat-4774	47	27	security	security	NOUN
easat-4774	47	28	,	,	PUNCT
easat-4774	47	29	speed	speed	NOUN
easat-4774	47	30	of	of	ADP
easat-4774	47	31	service	service	NOUN
easat-4774	47	32	,	,	PUNCT
easat-4774	47	33	and	and	CCONJ
easat-4774	47	34	personal	personal	ADJ
easat-4774	47	35	attention	attention	NOUN
easat-4774	47	36	.	.	PUNCT
easat-4774	48	1	1408	1408	NUM
easat-4774	48	2	edelweiss	edelweiss	PROPN
easat-4774	48	3	applied	apply	VERB
easat-4774	48	4	science	science	NOUN
easat-4774	48	5	and	and	CCONJ
easat-4774	48	6	technology	technology	NOUN
easat-4774	48	7	issn	issn	PROPN
easat-4774	48	8	:	:	PUNCT
easat-4774	48	9	2576	2576	NUM
easat-4774	48	10	-	-	SYM
easat-4774	48	11	8484	8484	NUM
easat-4774	48	12	vol	vol	NOUN
easat-4774	48	13	.	.	PROPN
easat-4774	49	1	9	9	NUM
easat-4774	49	2	,	,	PUNCT
easat-4774	49	3	no	no	INTJ
easat-4774	49	4	.	.	NOUN
easat-4774	49	5	2	2	NUM
easat-4774	49	6	:	:	PUNCT
easat-4774	49	7	1406	1406	NUM
easat-4774	49	8	-	-	SYM
easat-4774	49	9	1419	1419	NUM
easat-4774	49	10	,	,	PUNCT
easat-4774	49	11	2025	2025	NUM
easat-4774	49	12	doi	doi	NOUN
easat-4774	49	13	:	:	PUNCT
easat-4774	49	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	49	15	©	©	PROPN
easat-4774	49	16	2025	2025	NUM
easat-4774	49	17	by	by	ADP
easat-4774	49	18	the	the	DET
easat-4774	49	19	author	author	NOUN
easat-4774	49	20	;	;	PUNCT
easat-4774	49	21	licensee	licensee	PROPN
easat-4774	49	22	learning	learning	NOUN
easat-4774	49	23	gate	gate	VERB
easat-4774	49	24	the	the	DET
easat-4774	49	25	collected	collect	VERB
easat-4774	49	26	data	datum	NOUN
easat-4774	49	27	will	will	AUX
easat-4774	49	28	then	then	ADV
easat-4774	49	29	be	be	AUX
easat-4774	49	30	subjected	subject	VERB
easat-4774	49	31	to	to	ADP
easat-4774	49	32	multiple	multiple	ADJ
easat-4774	49	33	regression	regression	NOUN
easat-4774	49	34	analysis	analysis	NOUN
easat-4774	49	35	.	.	PUNCT
easat-4774	50	1	multiple	multiple	ADJ
easat-4774	50	2	regression	regression	NOUN
easat-4774	50	3	is	be	AUX
easat-4774	50	4	a	a	DET
easat-4774	50	5	statistical	statistical	ADJ
easat-4774	50	6	technique	technique	NOUN
easat-4774	50	7	that	that	PRON
easat-4774	50	8	helps	help	VERB
easat-4774	50	9	to	to	PART
easat-4774	50	10	explore	explore	VERB
easat-4774	50	11	the	the	DET
easat-4774	50	12	relationship	relationship	NOUN
easat-4774	50	13	between	between	ADP
easat-4774	50	14	several	several	ADJ
easat-4774	50	15	independent	independent	ADJ
easat-4774	50	16	variables	variable	NOUN
easat-4774	50	17	influencing	influence	VERB
easat-4774	50	18	a	a	DET
easat-4774	50	19	phenomenon	phenomenon	NOUN
easat-4774	50	20	(	(	PUNCT
easat-4774	50	21	in	in	ADP
easat-4774	50	22	this	this	DET
easat-4774	50	23	case	case	NOUN
easat-4774	50	24	,	,	PUNCT
easat-4774	50	25	satisfaction	satisfaction	NOUN
easat-4774	50	26	)	)	PUNCT
easat-4774	50	27	and	and	CCONJ
easat-4774	50	28	a	a	DET
easat-4774	50	29	single	single	ADJ
easat-4774	50	30	dependent	dependent	ADJ
easat-4774	50	31	variable	variable	NOUN
easat-4774	50	32	.	.	PUNCT
easat-4774	51	1	this	this	PRON
easat-4774	51	2	will	will	AUX
easat-4774	51	3	enable	enable	VERB
easat-4774	51	4	it	it	PRON
easat-4774	51	5	to	to	PART
easat-4774	51	6	look	look	VERB
easat-4774	51	7	at	at	ADP
easat-4774	51	8	each	each	PRON
easat-4774	51	9	of	of	ADP
easat-4774	51	10	the	the	DET
easat-4774	51	11	factors	factor	NOUN
easat-4774	51	12	separately	separately	ADV
easat-4774	51	13	while	while	SCONJ
easat-4774	51	14	controlling	control	VERB
easat-4774	51	15	for	for	ADP
easat-4774	51	16	the	the	DET
easat-4774	51	17	effects	effect	NOUN
easat-4774	51	18	of	of	ADP
easat-4774	51	19	other	other	ADJ
easat-4774	51	20	variables	variable	NOUN
easat-4774	51	21	and	and	CCONJ
easat-4774	51	22	thus	thus	ADV
easat-4774	51	23	draw	draw	VERB
easat-4774	51	24	a	a	DET
easat-4774	51	25	fuller	full	ADJ
easat-4774	51	26	picture	picture	NOUN
easat-4774	51	27	of	of	ADP
easat-4774	51	28	how	how	SCONJ
easat-4774	51	29	various	various	ADJ
easat-4774	51	30	elements	element	NOUN
easat-4774	51	31	of	of	ADP
easat-4774	51	32	the	the	DET
easat-4774	51	33	banking	banking	NOUN
easat-4774	51	34	services	service	NOUN
easat-4774	51	35	contribute	contribute	VERB
easat-4774	51	36	to	to	ADP
easat-4774	51	37	total	total	ADJ
easat-4774	51	38	customer	customer	NOUN
easat-4774	51	39	satisfaction	satisfaction	NOUN
easat-4774	51	40	.	.	PUNCT
easat-4774	52	1	the	the	DET
easat-4774	52	2	study	study	NOUN
easat-4774	52	3	will	will	AUX
easat-4774	52	4	be	be	AUX
easat-4774	52	5	quantitative	quantitative	ADJ
easat-4774	52	6	in	in	ADP
easat-4774	52	7	nature	nature	NOUN
easat-4774	52	8	to	to	PART
easat-4774	52	9	produce	produce	VERB
easat-4774	52	10	an	an	DET
easat-4774	52	11	objective	objective	NOUN
easat-4774	52	12	,	,	PUNCT
easat-4774	52	13	data	data	NOUN
easat-4774	52	14	-	-	PUNCT
easat-4774	52	15	driven	drive	VERB
easat-4774	52	16	recommendation	recommendation	NOUN
easat-4774	52	17	that	that	PRON
easat-4774	52	18	may	may	AUX
easat-4774	52	19	help	help	VERB
easat-4774	52	20	banks	bank	NOUN
easat-4774	52	21	develop	develop	VERB
easat-4774	52	22	targeted	target	VERB
easat-4774	52	23	strategies	strategy	NOUN
easat-4774	52	24	in	in	ADP
easat-4774	52	25	enhancing	enhance	VERB
easat-4774	52	26	satisfaction	satisfaction	NOUN
easat-4774	52	27	based	base	VERB
easat-4774	52	28	on	on	ADP
easat-4774	52	29	statistically	statistically	ADV
easat-4774	52	30	significant	significant	ADJ
easat-4774	52	31	findings	finding	NOUN
easat-4774	52	32	.	.	PUNCT
easat-4774	53	1	1.6	1.6	NUM
easat-4774	53	2	.	.	PUNCT
easat-4774	53	3	data	datum	NOUN
easat-4774	53	4	collection	collection	NOUN
easat-4774	53	5	tools	tool	NOUN
easat-4774	53	6	the	the	DET
easat-4774	53	7	data	data	NOUN
easat-4774	53	8	collection	collection	NOUN
easat-4774	53	9	will	will	AUX
easat-4774	53	10	be	be	AUX
easat-4774	53	11	through	through	ADP
easat-4774	53	12	a	a	DET
easat-4774	53	13	structured	structured	ADJ
easat-4774	53	14	questionnaire	questionnaire	NOUN
easat-4774	53	15	,	,	PUNCT
easat-4774	53	16	which	which	PRON
easat-4774	53	17	will	will	AUX
easat-4774	53	18	contain	contain	VERB
easat-4774	53	19	closed	closed	ADJ
easat-4774	53	20	-	-	PUNCT
easat-4774	53	21	ended	end	VERB
easat-4774	53	22	questions	question	NOUN
easat-4774	53	23	and	and	CCONJ
easat-4774	53	24	open	open	ADV
easat-4774	53	25	-	-	PUNCT
easat-4774	53	26	ended	end	VERB
easat-4774	53	27	questions	question	NOUN
easat-4774	53	28	related	relate	VERB
easat-4774	53	29	to	to	ADP
easat-4774	53	30	the	the	DET
easat-4774	53	31	customer	customer	NOUN
easat-4774	53	32	perceptions	perception	NOUN
easat-4774	53	33	and	and	CCONJ
easat-4774	53	34	experiences	experience	NOUN
easat-4774	53	35	concerning	concern	VERB
easat-4774	53	36	the	the	DET
easat-4774	53	37	provision	provision	NOUN
easat-4774	53	38	of	of	ADP
easat-4774	53	39	the	the	DET
easat-4774	53	40	various	various	ADJ
easat-4774	53	41	aspects	aspect	NOUN
easat-4774	53	42	of	of	ADP
easat-4774	53	43	banking	banking	NOUN
easat-4774	53	44	services	service	NOUN
easat-4774	53	45	.	.	PUNCT
easat-4774	54	1	major	major	ADJ
easat-4774	54	2	sections	section	NOUN
easat-4774	54	3	will	will	AUX
easat-4774	54	4	encompass	encompass	VERB
easat-4774	54	5	:	:	PUNCT
easat-4774	54	6	•	•	NUM
easat-4774	54	7	quality	quality	NOUN
easat-4774	54	8	of	of	ADP
easat-4774	54	9	service	service	NOUN
easat-4774	54	10	:	:	PUNCT
easat-4774	54	11	this	this	DET
easat-4774	54	12	section	section	NOUN
easat-4774	54	13	seeks	seek	VERB
easat-4774	54	14	to	to	PART
easat-4774	54	15	pose	pose	VERB
easat-4774	54	16	queries	query	NOUN
easat-4774	54	17	that	that	PRON
easat-4774	54	18	would	would	AUX
easat-4774	54	19	draw	draw	VERB
easat-4774	54	20	out	out	ADP
easat-4774	54	21	information	information	NOUN
easat-4774	54	22	from	from	ADP
easat-4774	54	23	the	the	DET
easat-4774	54	24	respondents	respondent	NOUN
easat-4774	54	25	on	on	ADP
easat-4774	54	26	their	their	PRON
easat-4774	54	27	thoughts	thought	NOUN
easat-4774	54	28	concerning	concern	VERB
easat-4774	54	29	the	the	DET
easat-4774	54	30	reliability	reliability	NOUN
easat-4774	54	31	,	,	PUNCT
easat-4774	54	32	accuracy	accuracy	NOUN
easat-4774	54	33	,	,	PUNCT
easat-4774	54	34	and	and	CCONJ
easat-4774	54	35	efficiency	efficiency	NOUN
easat-4774	54	36	of	of	ADP
easat-4774	54	37	the	the	DET
easat-4774	54	38	services	service	NOUN
easat-4774	54	39	offered	offer	VERB
easat-4774	54	40	by	by	ADP
easat-4774	54	41	the	the	DET
easat-4774	54	42	bank	bank	NOUN
easat-4774	54	43	.	.	PUNCT
easat-4774	55	1	•	•	NUM
easat-4774	55	2	responsiveness	responsiveness	NOUN
easat-4774	55	3	:	:	PUNCT
easat-4774	55	4	this	this	DET
easat-4774	55	5	part	part	NOUN
easat-4774	55	6	shall	shall	AUX
easat-4774	55	7	detail	detail	VERB
easat-4774	55	8	how	how	SCONJ
easat-4774	55	9	fast	fast	ADJ
easat-4774	55	10	and	and	CCONJ
easat-4774	55	11	effectively	effectively	ADV
easat-4774	55	12	the	the	DET
easat-4774	55	13	bank	bank	NOUN
easat-4774	55	14	responds	respond	VERB
easat-4774	55	15	to	to	ADP
easat-4774	55	16	customer	customer	NOUN
easat-4774	55	17	inquiries	inquiry	NOUN
easat-4774	55	18	,	,	PUNCT
easat-4774	55	19	as	as	ADV
easat-4774	55	20	well	well	ADV
easat-4774	55	21	as	as	ADP
easat-4774	55	22	how	how	SCONJ
easat-4774	55	23	it	it	PRON
easat-4774	55	24	resolves	resolve	VERB
easat-4774	55	25	problems	problem	NOUN
easat-4774	55	26	.	.	PUNCT
easat-4774	56	1	•	•	NUM
easat-4774	56	2	security	security	NOUN
easat-4774	56	3	:	:	PUNCT
easat-4774	56	4	how	how	SCONJ
easat-4774	56	5	secure	secure	ADJ
easat-4774	56	6	do	do	AUX
easat-4774	56	7	you	you	PRON
easat-4774	56	8	feel	feel	VERB
easat-4774	56	9	about	about	ADP
easat-4774	56	10	your	your	PRON
easat-4774	56	11	financial	financial	ADJ
easat-4774	56	12	transactions	transaction	NOUN
easat-4774	56	13	and	and	CCONJ
easat-4774	56	14	data	datum	NOUN
easat-4774	56	15	protection	protection	NOUN
easat-4774	56	16	?	?	PUNCT
easat-4774	57	1	•	•	NOUN
easat-4774	57	2	personal	personal	ADJ
easat-4774	57	3	interaction	interaction	NOUN
easat-4774	57	4	:	:	PUNCT
easat-4774	57	5	were	be	AUX
easat-4774	57	6	the	the	DET
easat-4774	57	7	interactions	interaction	NOUN
easat-4774	57	8	with	with	ADP
easat-4774	57	9	the	the	DET
easat-4774	57	10	banking	banking	NOUN
easat-4774	57	11	staff	staff	NOUN
easat-4774	57	12	empathetic	empathetic	ADJ
easat-4774	57	13	,	,	PUNCT
easat-4774	57	14	attentive	attentive	ADJ
easat-4774	57	15	,	,	PUNCT
easat-4774	57	16	and	and	CCONJ
easat-4774	57	17	personalized	personalize	VERB
easat-4774	57	18	?	?	PUNCT
easat-4774	58	1	please	please	INTJ
easat-4774	58	2	add	add	VERB
easat-4774	58	3	any	any	DET
easat-4774	58	4	others	other	NOUN
easat-4774	58	5	you	you	PRON
easat-4774	58	6	feel	feel	VERB
easat-4774	58	7	are	be	AUX
easat-4774	58	8	relevant	relevant	ADJ
easat-4774	58	9	.	.	PUNCT
easat-4774	59	1	each	each	PRON
easat-4774	59	2	of	of	ADP
easat-4774	59	3	them	they	PRON
easat-4774	59	4	will	will	AUX
easat-4774	59	5	comprise	comprise	VERB
easat-4774	59	6	closed	closed	ADJ
easat-4774	59	7	-	-	PUNCT
easat-4774	59	8	ended	end	VERB
easat-4774	59	9	questions	question	NOUN
easat-4774	59	10	,	,	PUNCT
easat-4774	59	11	ratings	rating	NOUN
easat-4774	59	12	on	on	ADP
easat-4774	59	13	a	a	DET
easat-4774	59	14	likert	likert	ADJ
easat-4774	59	15	scale	scale	NOUN
easat-4774	59	16	,	,	PUNCT
easat-4774	59	17	and	and	CCONJ
easat-4774	59	18	possibly	possibly	ADV
easat-4774	59	19	a	a	DET
easat-4774	59	20	few	few	ADJ
easat-4774	59	21	open	open	ADV
easat-4774	59	22	-	-	PUNCT
easat-4774	59	23	ended	end	VERB
easat-4774	59	24	questions	question	NOUN
easat-4774	59	25	to	to	PART
easat-4774	59	26	gather	gather	VERB
easat-4774	59	27	in	in	ADP
easat-4774	59	28	-	-	PUNCT
easat-4774	59	29	depth	depth	NOUN
easat-4774	59	30	feedback	feedback	NOUN
easat-4774	59	31	.	.	PUNCT
easat-4774	60	1	the	the	DET
easat-4774	60	2	survey	survey	NOUN
easat-4774	60	3	ensures	ensure	VERB
easat-4774	60	4	that	that	SCONJ
easat-4774	60	5	adequate	adequate	ADJ
easat-4774	60	6	data	datum	NOUN
easat-4774	60	7	is	be	AUX
easat-4774	60	8	collected	collect	VERB
easat-4774	60	9	for	for	ADP
easat-4774	60	10	each	each	DET
easat-4774	60	11	variable	variable	NOUN
easat-4774	60	12	such	such	ADJ
easat-4774	60	13	that	that	SCONJ
easat-4774	60	14	a	a	DET
easat-4774	60	15	comprehensive	comprehensive	ADJ
easat-4774	60	16	analysis	analysis	NOUN
easat-4774	60	17	using	use	VERB
easat-4774	60	18	multiple	multiple	ADJ
easat-4774	60	19	regression	regression	NOUN
easat-4774	60	20	can	can	AUX
easat-4774	60	21	be	be	AUX
easat-4774	60	22	conducted	conduct	VERB
easat-4774	60	23	.	.	PUNCT
easat-4774	61	1	2	2	X
easat-4774	61	2	.	.	X
easat-4774	61	3	theoretical	theoretical	ADJ
easat-4774	61	4	framework	framework	NOUN
easat-4774	61	5	2.1	2.1	NUM
easat-4774	61	6	.	.	PUNCT
easat-4774	61	7	customer	customer	NOUN
easat-4774	61	8	satisfaction	satisfaction	NOUN
easat-4774	61	9	concept	concept	NOUN
easat-4774	61	10	customer	customer	NOUN
easat-4774	61	11	satisfaction	satisfaction	NOUN
easat-4774	61	12	is	be	AUX
easat-4774	61	13	defined	define	VERB
easat-4774	61	14	as	as	ADP
easat-4774	61	15	the	the	DET
easat-4774	61	16	extent	extent	NOUN
easat-4774	61	17	to	to	PART
easat-4774	61	18	which	which	PRON
easat-4774	61	19	products	product	NOUN
easat-4774	61	20	and	and	CCONJ
easat-4774	61	21	services	service	NOUN
easat-4774	61	22	provided	provide	VERB
easat-4774	61	23	by	by	ADP
easat-4774	61	24	a	a	DET
easat-4774	61	25	company	company	NOUN
easat-4774	61	26	meet	meet	VERB
easat-4774	61	27	or	or	CCONJ
easat-4774	61	28	exceed	exceed	VERB
easat-4774	61	29	customer	customer	NOUN
easat-4774	61	30	requirements	requirement	NOUN
easat-4774	61	31	.	.	PUNCT
easat-4774	62	1	it	it	PRON
easat-4774	62	2	plays	play	VERB
easat-4774	62	3	a	a	DET
easat-4774	62	4	crucial	crucial	ADJ
easat-4774	62	5	role	role	NOUN
easat-4774	62	6	in	in	ADP
easat-4774	62	7	the	the	DET
easat-4774	62	8	banking	banking	NOUN
easat-4774	62	9	industry	industry	NOUN
easat-4774	62	10	,	,	PUNCT
easat-4774	62	11	not	not	PART
easat-4774	62	12	just	just	ADV
easat-4774	62	13	in	in	ADP
easat-4774	62	14	terms	term	NOUN
easat-4774	62	15	of	of	ADP
easat-4774	62	16	enhancing	enhance	VERB
easat-4774	62	17	customer	customer	NOUN
easat-4774	62	18	loyalty	loyalty	NOUN
easat-4774	62	19	and	and	CCONJ
easat-4774	62	20	retention	retention	NOUN
easat-4774	62	21	but	but	CCONJ
easat-4774	62	22	also	also	ADV
easat-4774	62	23	in	in	ADP
easat-4774	62	24	the	the	DET
easat-4774	62	25	overall	overall	ADJ
easat-4774	62	26	financial	financial	ADJ
easat-4774	62	27	performance	performance	NOUN
easat-4774	62	28	of	of	ADP
easat-4774	62	29	a	a	DET
easat-4774	62	30	bank	bank	NOUN
easat-4774	62	31	.	.	PUNCT
easat-4774	63	1	key	key	ADJ
easat-4774	63	2	drivers	driver	NOUN
easat-4774	63	3	of	of	ADP
easat-4774	63	4	satisfaction	satisfaction	NOUN
easat-4774	63	5	in	in	ADP
easat-4774	63	6	banking	banking	NOUN
easat-4774	63	7	include	include	VERB
easat-4774	63	8	quality	quality	NOUN
easat-4774	63	9	of	of	ADP
easat-4774	63	10	service	service	NOUN
easat-4774	63	11	,	,	PUNCT
easat-4774	63	12	quick	quick	ADJ
easat-4774	63	13	response	response	NOUN
easat-4774	63	14	,	,	PUNCT
easat-4774	63	15	safety	safety	NOUN
easat-4774	63	16	,	,	PUNCT
easat-4774	63	17	and	and	CCONJ
easat-4774	63	18	interpersonal	interpersonal	ADJ
easat-4774	63	19	touch	touch	NOUN
easat-4774	63	20	.	.	PUNCT
easat-4774	64	1	these	these	DET
easat-4774	64	2	collectively	collectively	ADV
easat-4774	64	3	shape	shape	NOUN
easat-4774	64	4	how	how	SCONJ
easat-4774	64	5	customers	customer	NOUN
easat-4774	64	6	feel	feel	VERB
easat-4774	64	7	about	about	ADP
easat-4774	64	8	dealing	deal	VERB
easat-4774	64	9	with	with	ADP
easat-4774	64	10	the	the	DET
easat-4774	64	11	bank	bank	NOUN
easat-4774	64	12	and	and	CCONJ
easat-4774	64	13	hence	hence	ADV
easat-4774	64	14	what	what	PRON
easat-4774	64	15	they	they	PRON
easat-4774	64	16	will	will	AUX
easat-4774	64	17	do	do	VERB
easat-4774	64	18	and	and	CCONJ
easat-4774	64	19	say	say	VERB
easat-4774	64	20	,	,	PUNCT
easat-4774	64	21	as	as	SCONJ
easat-4774	64	22	stated	state	VERB
easat-4774	64	23	by	by	ADP
easat-4774	64	24	oliver	oliver	PROPN
easat-4774	65	1	[	[	X
easat-4774	65	2	1	1	NUM
easat-4774	65	3	]	]	PUNCT
easat-4774	65	4	and	and	CCONJ
easat-4774	65	5	kotler	kotler	PROPN
easat-4774	65	6	and	and	CCONJ
easat-4774	65	7	keller	keller	PROPN
easat-4774	66	1	[	[	X
easat-4774	66	2	2	2	X
easat-4774	66	3	]	]	PUNCT
easat-4774	66	4	referencing	reference	VERB
easat-4774	66	5	parasuraman	parasuraman	NOUN
easat-4774	66	6	,	,	PUNCT
easat-4774	66	7	et	et	PROPN
easat-4774	66	8	al	al	PROPN
easat-4774	66	9	.	.	PUNCT
easat-4774	67	1	[	[	X
easat-4774	67	2	3	3	NUM
easat-4774	67	3	]	]	PUNCT
easat-4774	67	4	.	.	PUNCT
easat-4774	68	1	the	the	DET
easat-4774	68	2	need	need	NOUN
easat-4774	68	3	for	for	ADP
easat-4774	68	4	customer	customer	NOUN
easat-4774	68	5	satisfaction	satisfaction	NOUN
easat-4774	68	6	is	be	AUX
easat-4774	68	7	most	most	ADV
easat-4774	68	8	essential	essential	ADJ
easat-4774	68	9	in	in	ADP
easat-4774	68	10	banking	banking	NOUN
easat-4774	68	11	and	and	CCONJ
easat-4774	68	12	financial	financial	ADJ
easat-4774	68	13	services	service	NOUN
easat-4774	68	14	because	because	SCONJ
easat-4774	68	15	of	of	ADP
easat-4774	68	16	the	the	DET
easat-4774	68	17	intensity	intensity	NOUN
easat-4774	68	18	of	of	ADP
easat-4774	68	19	competition	competition	NOUN
easat-4774	68	20	.	.	PUNCT
easat-4774	69	1	this	this	PRON
easat-4774	69	2	is	be	AUX
easat-4774	69	3	because	because	SCONJ
easat-4774	69	4	services	service	NOUN
easat-4774	69	5	are	be	AUX
easat-4774	69	6	homogenous	homogenous	ADJ
easat-4774	69	7	,	,	PUNCT
easat-4774	69	8	so	so	SCONJ
easat-4774	69	9	differentiation	differentiation	NOUN
easat-4774	69	10	through	through	ADP
easat-4774	69	11	service	service	NOUN
easat-4774	69	12	quality	quality	NOUN
easat-4774	69	13	and	and	CCONJ
easat-4774	69	14	customer	customer	NOUN
easat-4774	69	15	satisfaction	satisfaction	NOUN
easat-4774	69	16	is	be	AUX
easat-4774	69	17	key	key	ADJ
easat-4774	69	18	.	.	PUNCT
easat-4774	70	1	according	accord	VERB
easat-4774	70	2	to	to	ADP
easat-4774	70	3	oliver	oliver	PROPN
easat-4774	70	4	[	[	X
easat-4774	70	5	1	1	X
easat-4774	70	6	]	]	PUNCT
easat-4774	70	7	in	in	ADP
easat-4774	70	8	a	a	DET
easat-4774	70	9	competitive	competitive	ADJ
easat-4774	70	10	market	market	NOUN
easat-4774	70	11	,	,	PUNCT
easat-4774	70	12	satisfaction	satisfaction	NOUN
easat-4774	70	13	is	be	AUX
easat-4774	70	14	a	a	DET
easat-4774	70	15	distinct	distinct	ADJ
easat-4774	70	16	advantage	advantage	NOUN
easat-4774	70	17	and	and	CCONJ
easat-4774	70	18	fosters	foster	VERB
easat-4774	70	19	increased	increase	VERB
easat-4774	70	20	customer	customer	NOUN
easat-4774	70	21	loyalty	loyalty	NOUN
easat-4774	70	22	and	and	CCONJ
easat-4774	70	23	long	long	ADV
easat-4774	70	24	-	-	PUNCT
easat-4774	70	25	run	run	NOUN
easat-4774	70	26	commitment	commitment	NOUN
easat-4774	70	27	.	.	PUNCT
easat-4774	71	1	satisfied	satisfied	ADJ
easat-4774	71	2	customers	customer	NOUN
easat-4774	71	3	will	will	AUX
easat-4774	71	4	not	not	PART
easat-4774	71	5	frequently	frequently	ADV
easat-4774	71	6	change	change	VERB
easat-4774	71	7	their	their	PRON
easat-4774	71	8	banks	bank	NOUN
easat-4774	71	9	and	and	CCONJ
easat-4774	71	10	are	be	AUX
easat-4774	71	11	more	more	ADV
easat-4774	71	12	likely	likely	ADJ
easat-4774	71	13	to	to	PART
easat-4774	71	14	extend	extend	VERB
easat-4774	71	15	their	their	PRON
easat-4774	71	16	usage	usage	NOUN
easat-4774	71	17	of	of	ADP
easat-4774	71	18	various	various	ADJ
easat-4774	71	19	bank	bank	NOUN
easat-4774	71	20	products	product	NOUN
easat-4774	71	21	,	,	PUNCT
easat-4774	71	22	such	such	ADJ
easat-4774	71	23	as	as	ADP
easat-4774	71	24	loans	loan	NOUN
easat-4774	71	25	and	and	CCONJ
easat-4774	71	26	credit	credit	NOUN
easat-4774	71	27	cards	card	NOUN
easat-4774	71	28	,	,	PUNCT
easat-4774	71	29	which	which	PRON
easat-4774	71	30	in	in	ADP
easat-4774	71	31	turn	turn	NOUN
easat-4774	71	32	increases	increase	VERB
easat-4774	71	33	the	the	DET
easat-4774	71	34	profitability	profitability	NOUN
easat-4774	71	35	of	of	ADP
easat-4774	71	36	the	the	DET
easat-4774	71	37	bank	bank	NOUN
easat-4774	72	1	[	[	X
easat-4774	72	2	2	2	NUM
easat-4774	72	3	]	]	PUNCT
easat-4774	72	4	.	.	PUNCT
easat-4774	72	5	servqual	servqual	ADJ
easat-4774	72	6	model	model	NOUN
easat-4774	72	7	by	by	ADP
easat-4774	72	8	parasuraman	parasuraman	NOUN
easat-4774	72	9	,	,	PUNCT
easat-4774	72	10	et	et	PROPN
easat-4774	72	11	al	al	PROPN
easat-4774	72	12	.	.	PUNCT
easat-4774	73	1	[	[	X
easat-4774	73	2	3	3	X
easat-4774	73	3	]	]	PUNCT
easat-4774	73	4	introduced	introduce	VERB
easat-4774	73	5	the	the	DET
easat-4774	73	6	five	five	NUM
easat-4774	73	7	dimensions	dimension	NOUN
easat-4774	73	8	of	of	ADP
easat-4774	73	9	service	service	NOUN
easat-4774	73	10	quality	quality	NOUN
easat-4774	73	11	affecting	affect	VERB
easat-4774	73	12	customer	customer	NOUN
easat-4774	73	13	satisfaction	satisfaction	NOUN
easat-4774	73	14	:	:	PUNCT
easat-4774	73	15	tangibles	tangible	NOUN
easat-4774	73	16	,	,	PUNCT
easat-4774	73	17	reliability	reliability	NOUN
easat-4774	73	18	,	,	PUNCT
easat-4774	73	19	responsiveness	responsiveness	NOUN
easat-4774	73	20	,	,	PUNCT
easat-4774	73	21	assurance	assurance	NOUN
easat-4774	73	22	,	,	PUNCT
easat-4774	73	23	and	and	CCONJ
easat-4774	73	24	empathy	empathy	NOUN
easat-4774	73	25	.	.	PUNCT
easat-4774	74	1	this	this	DET
easat-4774	74	2	model	model	NOUN
easat-4774	74	3	is	be	AUX
easat-4774	74	4	predominantly	predominantly	ADV
easat-4774	74	5	used	use	VERB
easat-4774	74	6	in	in	ADP
easat-4774	74	7	the	the	DET
easat-4774	74	8	banking	banking	NOUN
easat-4774	74	9	sector	sector	NOUN
easat-4774	74	10	for	for	ADP
easat-4774	74	11	gauging	gauge	VERB
easat-4774	74	12	and	and	CCONJ
easat-4774	74	13	improving	improve	VERB
easat-4774	74	14	customer	customer	NOUN
easat-4774	74	15	satisfaction	satisfaction	NOUN
easat-4774	74	16	through	through	ADP
easat-4774	74	17	a	a	DET
easat-4774	74	18	systematic	systematic	ADJ
easat-4774	74	19	approach	approach	NOUN
easat-4774	74	20	to	to	ADP
easat-4774	74	21	the	the	DET
easat-4774	74	22	realization	realization	NOUN
easat-4774	74	23	and	and	CCONJ
easat-4774	74	24	fulfillment	fulfillment	NOUN
easat-4774	74	25	of	of	ADP
easat-4774	74	26	customer	customer	NOUN
easat-4774	74	27	needs	need	NOUN
easat-4774	74	28	.	.	PUNCT
easat-4774	75	1	1409	1409	NUM
easat-4774	75	2	edelweiss	edelweiss	PROPN
easat-4774	75	3	applied	apply	VERB
easat-4774	75	4	science	science	NOUN
easat-4774	75	5	and	and	CCONJ
easat-4774	75	6	technology	technology	NOUN
easat-4774	75	7	issn	issn	PROPN
easat-4774	75	8	:	:	PUNCT
easat-4774	75	9	2576	2576	NUM
easat-4774	75	10	-	-	SYM
easat-4774	75	11	8484	8484	NUM
easat-4774	75	12	vol	vol	NOUN
easat-4774	75	13	.	.	PROPN
easat-4774	76	1	9	9	NUM
easat-4774	76	2	,	,	PUNCT
easat-4774	76	3	no	no	INTJ
easat-4774	76	4	.	.	NOUN
easat-4774	76	5	2	2	NUM
easat-4774	76	6	:	:	PUNCT
easat-4774	76	7	1406	1406	NUM
easat-4774	76	8	-	-	SYM
easat-4774	76	9	1419	1419	NUM
easat-4774	76	10	,	,	PUNCT
easat-4774	76	11	2025	2025	NUM
easat-4774	76	12	doi	doi	NOUN
easat-4774	76	13	:	:	PUNCT
easat-4774	76	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	76	15	©	©	PROPN
easat-4774	76	16	2025	2025	NUM
easat-4774	76	17	by	by	ADP
easat-4774	76	18	the	the	DET
easat-4774	76	19	author	author	NOUN
easat-4774	76	20	;	;	PUNCT
easat-4774	77	1	licensee	licensee	PROPN
easat-4774	77	2	learning	learn	VERB
easat-4774	77	3	gate	gate	NOUN
easat-4774	77	4	table	table	NOUN
easat-4774	77	5	1	1	NUM
easat-4774	77	6	.	.	PUNCT
easat-4774	77	7	key	key	ADJ
easat-4774	77	8	drivers	driver	NOUN
easat-4774	77	9	of	of	ADP
easat-4774	77	10	customer	customer	NOUN
easat-4774	77	11	satisfaction	satisfaction	NOUN
easat-4774	77	12	in	in	ADP
easat-4774	77	13	banking	banking	NOUN
easat-4774	77	14	.	.	PUNCT
easat-4774	78	1	factor	factor	NOUN
easat-4774	78	2	description	description	NOUN
easat-4774	78	3	impact	impact	NOUN
easat-4774	78	4	on	on	ADP
easat-4774	78	5	satisfaction	satisfaction	NOUN
easat-4774	78	6	service	service	NOUN
easat-4774	78	7	quality	quality	NOUN
easat-4774	78	8	reliability	reliability	NOUN
easat-4774	78	9	,	,	PUNCT
easat-4774	78	10	accuracy	accuracy	NOUN
easat-4774	78	11	,	,	PUNCT
easat-4774	78	12	and	and	CCONJ
easat-4774	78	13	efficiency	efficiency	NOUN
easat-4774	78	14	of	of	ADP
easat-4774	78	15	banking	banking	NOUN
easat-4774	78	16	services	service	NOUN
easat-4774	78	17	increases	increase	VERB
easat-4774	78	18	trust	trust	NOUN
easat-4774	78	19	and	and	CCONJ
easat-4774	78	20	satisfaction	satisfaction	NOUN
easat-4774	78	21	responsiveness	responsiveness	NOUN
easat-4774	78	22	speed	speed	NOUN
easat-4774	78	23	and	and	CCONJ
easat-4774	78	24	effectiveness	effectiveness	NOUN
easat-4774	78	25	in	in	ADP
easat-4774	78	26	addressing	address	VERB
easat-4774	78	27	customer	customer	NOUN
easat-4774	78	28	inquiries	inquiry	NOUN
easat-4774	78	29	and	and	CCONJ
easat-4774	78	30	resolving	resolve	VERB
easat-4774	78	31	issues	issue	NOUN
easat-4774	78	32	enhances	enhance	VERB
easat-4774	78	33	customer	customer	NOUN
easat-4774	78	34	experience	experience	NOUN
easat-4774	78	35	security	security	NOUN
easat-4774	78	36	perceived	perceive	VERB
easat-4774	78	37	safety	safety	NOUN
easat-4774	78	38	of	of	ADP
easat-4774	78	39	financial	financial	ADJ
easat-4774	78	40	transactions	transaction	NOUN
easat-4774	78	41	and	and	CCONJ
easat-4774	78	42	data	datum	NOUN
easat-4774	78	43	protection	protection	NOUN
easat-4774	78	44	builds	build	VERB
easat-4774	78	45	confidence	confidence	NOUN
easat-4774	78	46	and	and	CCONJ
easat-4774	78	47	loyalty	loyalty	NOUN
easat-4774	78	48	personal	personal	ADJ
easat-4774	78	49	interaction	interaction	NOUN
easat-4774	78	50	quality	quality	NOUN
easat-4774	78	51	of	of	ADP
easat-4774	78	52	interactions	interaction	NOUN
easat-4774	78	53	with	with	ADP
easat-4774	78	54	bank	bank	NOUN
easat-4774	78	55	staff	staff	NOUN
easat-4774	78	56	,	,	PUNCT
easat-4774	78	57	including	include	VERB
easat-4774	78	58	empathy	empathy	NOUN
easat-4774	78	59	and	and	CCONJ
easat-4774	78	60	personalized	personalized	ADJ
easat-4774	78	61	service	service	NOUN
easat-4774	78	62	strengthens	strengthen	VERB
easat-4774	78	63	relationship	relationship	NOUN
easat-4774	78	64	with	with	ADP
easat-4774	78	65	bank	bank	PROPN
easat-4774	78	66	2.2	2.2	NUM
easat-4774	78	67	.	.	PUNCT
easat-4774	79	1	multiple	multiple	ADJ
easat-4774	79	2	regression	regression	NOUN
easat-4774	79	3	analysis	analysis	NOUN
easat-4774	79	4	2.2.1	2.2.1	NUM
easat-4774	79	5	.	.	PUNCT
easat-4774	80	1	overview	overview	NOUN
easat-4774	80	2	of	of	ADP
easat-4774	80	3	multiple	multiple	ADJ
easat-4774	80	4	regression	regression	NOUN
easat-4774	80	5	analysis	analysis	NOUN
easat-4774	80	6	regression	regression	NOUN
easat-4774	80	7	analysis	analysis	NOUN
easat-4774	80	8	is	be	AUX
easat-4774	80	9	,	,	PUNCT
easat-4774	80	10	in	in	ADP
easat-4774	80	11	other	other	ADJ
easat-4774	80	12	words	word	NOUN
easat-4774	80	13	,	,	PUNCT
easat-4774	80	14	the	the	DET
easat-4774	80	15	task	task	NOUN
easat-4774	80	16	of	of	ADP
easat-4774	80	17	estimating	estimate	VERB
easat-4774	80	18	the	the	DET
easat-4774	80	19	numerical	numerical	ADJ
easat-4774	80	20	value	value	NOUN
easat-4774	80	21	of	of	ADP
easat-4774	80	22	a	a	DET
easat-4774	80	23	single	single	ADJ
easat-4774	80	24	dependent	dependent	ADJ
easat-4774	80	25	variable	variable	NOUN
easat-4774	80	26	based	base	VERB
easat-4774	80	27	on	on	ADP
easat-4774	80	28	the	the	DET
easat-4774	80	29	numerical	numerical	ADJ
easat-4774	80	30	value	value	NOUN
easat-4774	80	31	of	of	ADP
easat-4774	80	32	one	one	NUM
easat-4774	80	33	independent	independent	ADJ
easat-4774	80	34	variable	variable	NOUN
easat-4774	80	35	or	or	CCONJ
easat-4774	80	36	two	two	NUM
easat-4774	80	37	or	or	CCONJ
easat-4774	80	38	more	more	ADV
easat-4774	80	39	independent	independent	ADJ
easat-4774	80	40	variables	variable	NOUN
easat-4774	80	41	.	.	PUNCT
easat-4774	81	1	in	in	ADP
easat-4774	81	2	customer	customer	NOUN
easat-4774	81	3	satisfaction	satisfaction	NOUN
easat-4774	81	4	analysis	analysis	NOUN
easat-4774	81	5	,	,	PUNCT
easat-4774	81	6	it	it	PRON
easat-4774	81	7	allows	allow	VERB
easat-4774	81	8	one	one	NUM
easat-4774	81	9	to	to	PART
easat-4774	81	10	figure	figure	VERB
easat-4774	81	11	out	out	ADP
easat-4774	81	12	what	what	PRON
easat-4774	81	13	kind	kind	NOUN
easat-4774	81	14	of	of	ADP
easat-4774	81	15	effect	effect	NOUN
easat-4774	81	16	(	(	PUNCT
easat-4774	81	17	dependent	dependent	ADJ
easat-4774	81	18	variable	variable	NOUN
easat-4774	81	19	)	)	PUNCT
easat-4774	81	20	will	will	AUX
easat-4774	81	21	be	be	AUX
easat-4774	81	22	produced	produce	VERB
easat-4774	81	23	by	by	ADP
easat-4774	81	24	inputting	inputte	VERB
easat-4774	81	25	various	various	ADJ
easat-4774	81	26	factors	factor	NOUN
easat-4774	81	27	(	(	PUNCT
easat-4774	81	28	independent	independent	ADJ
easat-4774	81	29	variables	variable	NOUN
easat-4774	81	30	)	)	PUNCT
easat-4774	81	31	.	.	PUNCT
easat-4774	82	1	as	as	ADP
easat-4774	82	2	montgomery	montgomery	PROPN
easat-4774	82	3	,	,	PUNCT
easat-4774	82	4	et	et	PROPN
easat-4774	82	5	al	al	PROPN
easat-4774	82	6	.	.	PUNCT
easat-4774	83	1	[	[	X
easat-4774	83	2	4	4	NUM
easat-4774	83	3	]	]	X
easat-4774	83	4	write	write	NOUN
easat-4774	83	5	,	,	PUNCT
easat-4774	83	6	multiple	multiple	ADJ
easat-4774	83	7	regression	regression	NOUN
easat-4774	83	8	seems	seem	VERB
easat-4774	83	9	to	to	PART
easat-4774	83	10	be	be	AUX
easat-4774	83	11	a	a	DET
easat-4774	83	12	perfect	perfect	ADJ
easat-4774	83	13	technique	technique	NOUN
easat-4774	83	14	for	for	ADP
easat-4774	83	15	discussing	discuss	VERB
easat-4774	83	16	complicated	complicated	ADJ
easat-4774	83	17	interrelations	interrelation	NOUN
easat-4774	83	18	considering	consider	VERB
easat-4774	83	19	numerous	numerous	ADJ
easat-4774	83	20	variables	variable	NOUN
easat-4774	83	21	since	since	SCONJ
easat-4774	83	22	it	it	PRON
easat-4774	83	23	separates	separate	VERB
easat-4774	83	24	each	each	DET
easat-4774	83	25	predictor	predictor	NOUN
easat-4774	83	26	variable	variable	NOUN
easat-4774	83	27	’s	’s	PART
easat-4774	83	28	effect	effect	NOUN
easat-4774	83	29	while	while	SCONJ
easat-4774	83	30	keeping	keep	VERB
easat-4774	83	31	other	other	ADJ
easat-4774	83	32	variables	variable	NOUN
easat-4774	83	33	constant	constant	ADJ
easat-4774	83	34	.	.	PUNCT
easat-4774	84	1	multiple	multiple	ADJ
easat-4774	84	2	regression	regression	NOUN
easat-4774	84	3	analysis	analysis	NOUN
easat-4774	84	4	will	will	AUX
easat-4774	84	5	be	be	AUX
easat-4774	84	6	used	use	VERB
easat-4774	84	7	in	in	ADP
easat-4774	84	8	banking	banking	NOUN
easat-4774	84	9	to	to	PART
easat-4774	84	10	evaluate	evaluate	VERB
easat-4774	84	11	the	the	DET
easat-4774	84	12	relative	relative	ADJ
easat-4774	84	13	contribution	contribution	NOUN
easat-4774	84	14	of	of	ADP
easat-4774	84	15	service	service	NOUN
easat-4774	84	16	quality	quality	NOUN
easat-4774	84	17	,	,	PUNCT
easat-4774	84	18	responsiveness	responsiveness	NOUN
easat-4774	84	19	,	,	PUNCT
easat-4774	84	20	security	security	NOUN
easat-4774	84	21	,	,	PUNCT
easat-4774	84	22	personal	personal	ADJ
easat-4774	84	23	interaction	interaction	NOUN
easat-4774	84	24	to	to	ADP
easat-4774	84	25	customer	customer	NOUN
easat-4774	84	26	satisfaction	satisfaction	NOUN
easat-4774	84	27	.	.	PUNCT
easat-4774	85	1	this	this	DET
easat-4774	85	2	method	method	NOUN
easat-4774	85	3	assists	assist	VERB
easat-4774	85	4	banks	bank	NOUN
easat-4774	85	5	in	in	ADP
easat-4774	85	6	ranking	rank	VERB
easat-4774	85	7	respective	respective	ADJ
easat-4774	85	8	improvements	improvement	NOUN
easat-4774	85	9	according	accord	VERB
easat-4774	85	10	to	to	ADP
easat-4774	85	11	the	the	DET
easat-4774	85	12	importance	importance	NOUN
easat-4774	85	13	and	and	CCONJ
easat-4774	85	14	magnitude	magnitude	NOUN
easat-4774	85	15	of	of	ADP
easat-4774	85	16	each	each	DET
easat-4774	85	17	variable	variable	NOUN
easat-4774	85	18	and	and	CCONJ
easat-4774	85	19	hence	hence	ADV
easat-4774	85	20	adopt	adopt	VERB
easat-4774	85	21	focused	focused	ADJ
easat-4774	85	22	tactics	tactic	NOUN
easat-4774	85	23	for	for	ADP
easat-4774	85	24	improving	improve	VERB
easat-4774	85	25	customer	customer	NOUN
easat-4774	85	26	experience	experience	NOUN
easat-4774	86	1	[	[	X
easat-4774	86	2	5	5	NUM
easat-4774	86	3	]	]	PUNCT
easat-4774	86	4	.	.	PUNCT
easat-4774	87	1	regression	regression	NOUN
easat-4774	87	2	analysis	analysis	NOUN
easat-4774	87	3	results	result	NOUN
easat-4774	87	4	include	include	VERB
easat-4774	87	5	the	the	DET
easat-4774	87	6	regression	regression	NOUN
easat-4774	87	7	coefficients	coefficient	NOUN
easat-4774	87	8	for	for	ADP
easat-4774	87	9	each	each	DET
easat-4774	87	10	independent	independent	ADJ
easat-4774	87	11	variable	variable	NOUN
easat-4774	87	12	,	,	PUNCT
easat-4774	87	13	reflecting	reflect	VERB
easat-4774	87	14	the	the	DET
easat-4774	87	15	change	change	NOUN
easat-4774	87	16	in	in	ADP
easat-4774	87	17	customer	customer	NOUN
easat-4774	87	18	satisfaction	satisfaction	NOUN
easat-4774	87	19	that	that	PRON
easat-4774	87	20	is	be	AUX
easat-4774	87	21	anticipated	anticipate	VERB
easat-4774	87	22	to	to	PART
easat-4774	87	23	result	result	VERB
easat-4774	87	24	from	from	ADP
easat-4774	87	25	a	a	DET
easat-4774	87	26	one	one	NUM
easat-4774	87	27	-	-	PUNCT
easat-4774	87	28	unit	unit	NOUN
easat-4774	87	29	change	change	NOUN
easat-4774	87	30	in	in	ADP
easat-4774	87	31	each	each	DET
easat-4774	87	32	factor	factor	NOUN
easat-4774	87	33	when	when	SCONJ
easat-4774	87	34	all	all	DET
easat-4774	87	35	other	other	ADJ
easat-4774	87	36	factors	factor	NOUN
easat-4774	87	37	remain	remain	VERB
easat-4774	87	38	constant	constant	ADJ
easat-4774	87	39	,	,	PUNCT
easat-4774	87	40	as	as	SCONJ
easat-4774	87	41	observed	observe	VERB
easat-4774	87	42	by	by	ADP
easat-4774	87	43	hair	hair	NOUN
easat-4774	87	44	,	,	PUNCT
easat-4774	87	45	et	et	PROPN
easat-4774	87	46	al	al	PROPN
easat-4774	87	47	.	.	PUNCT
easat-4774	88	1	[	[	X
easat-4774	88	2	6	6	NUM
easat-4774	88	3	]	]	PUNCT
easat-4774	88	4	.	.	PUNCT
easat-4774	89	1	this	this	PRON
easat-4774	89	2	,	,	PUNCT
easat-4774	89	3	in	in	ADP
easat-4774	89	4	turn	turn	NOUN
easat-4774	89	5	,	,	PUNCT
easat-4774	89	6	allows	allow	VERB
easat-4774	89	7	a	a	DET
easat-4774	89	8	much	much	ADV
easat-4774	89	9	finer	fine	ADJ
easat-4774	89	10	understanding	understanding	NOUN
easat-4774	89	11	of	of	ADP
easat-4774	89	12	which	which	PRON
easat-4774	89	13	factors	factor	VERB
easat-4774	89	14	it	it	PRON
easat-4774	89	15	is	be	AUX
easat-4774	89	16	that	that	PRON
easat-4774	89	17	are	be	AUX
easat-4774	89	18	“	"	PUNCT
easat-4774	89	19	driving	drive	VERB
easat-4774	89	20	”	"	PUNCT
easat-4774	89	21	satisfaction	satisfaction	NOUN
easat-4774	89	22	with	with	ADP
easat-4774	89	23	the	the	DET
easat-4774	89	24	call	call	NOUN
easat-4774	89	25	center	center	NOUN
easat-4774	89	26	.	.	PUNCT
easat-4774	90	1	2.2.1.1	2.2.1.1	X
easat-4774	90	2	.	.	PUNCT
easat-4774	91	1	building	build	VERB
easat-4774	91	2	the	the	DET
easat-4774	91	3	regression	regression	NOUN
easat-4774	91	4	model	model	NOUN
easat-4774	91	5	to	to	PART
easat-4774	91	6	build	build	VERB
easat-4774	91	7	a	a	DET
easat-4774	91	8	multiple	multiple	ADJ
easat-4774	91	9	regression	regression	NOUN
easat-4774	91	10	model	model	NOUN
easat-4774	91	11	,	,	PUNCT
easat-4774	91	12	the	the	DET
easat-4774	91	13	following	follow	VERB
easat-4774	91	14	steps	step	NOUN
easat-4774	91	15	are	be	AUX
easat-4774	91	16	typically	typically	ADV
easat-4774	91	17	followed	follow	VERB
easat-4774	91	18	:	:	PUNCT
easat-4774	92	1	1	1	X
easat-4774	92	2	.	.	X
easat-4774	92	3	define	define	VERB
easat-4774	92	4	the	the	DET
easat-4774	92	5	variables	variable	NOUN
easat-4774	92	6	:	:	PUNCT
easat-4774	92	7	•	•	NUM
easat-4774	92	8	dependent	dependent	ADJ
easat-4774	92	9	variable	variable	NOUN
easat-4774	92	10	(	(	PUNCT
easat-4774	92	11	y	y	NOUN
easat-4774	92	12	):	):	PUNCT
easat-4774	92	13	customer	customer	NOUN
easat-4774	92	14	satisfaction	satisfaction	NOUN
easat-4774	92	15	.	.	PUNCT
easat-4774	93	1	•	•	NOUN
easat-4774	93	2	independent	independent	ADJ
easat-4774	93	3	variables	variable	NOUN
easat-4774	93	4	(	(	PUNCT
easat-4774	93	5	x1	x1	PROPN
easat-4774	93	6	,	,	PUNCT
easat-4774	93	7	x2	x2	PROPN
easat-4774	93	8	,	,	PUNCT
easat-4774	93	9	x3	x3	ADJ
easat-4774	93	10	,	,	PUNCT
easat-4774	93	11	etc	etc	X
easat-4774	93	12	.	.	X
easat-4774	93	13	):	):	PUNCT
easat-4774	93	14	service	service	NOUN
easat-4774	93	15	quality	quality	NOUN
easat-4774	93	16	,	,	PUNCT
easat-4774	93	17	responsiveness	responsiveness	NOUN
easat-4774	93	18	,	,	PUNCT
easat-4774	93	19	security	security	NOUN
easat-4774	93	20	,	,	PUNCT
easat-4774	93	21	personal	personal	ADJ
easat-4774	93	22	interaction	interaction	NOUN
easat-4774	93	23	.	.	PUNCT
easat-4774	94	1	2	2	X
easat-4774	94	2	.	.	X
easat-4774	94	3	collect	collect	VERB
easat-4774	94	4	data	datum	NOUN
easat-4774	94	5	:	:	PUNCT
easat-4774	94	6	•	•	NOUN
easat-4774	94	7	conduct	conduct	VERB
easat-4774	94	8	a	a	DET
easat-4774	94	9	survey	survey	NOUN
easat-4774	94	10	to	to	PART
easat-4774	94	11	gather	gather	VERB
easat-4774	94	12	quantitative	quantitative	ADJ
easat-4774	94	13	data	datum	NOUN
easat-4774	94	14	on	on	ADP
easat-4774	94	15	customer	customer	NOUN
easat-4774	94	16	satisfaction	satisfaction	NOUN
easat-4774	94	17	and	and	CCONJ
easat-4774	94	18	the	the	DET
easat-4774	94	19	identified	identify	VERB
easat-4774	94	20	factors	factor	NOUN
easat-4774	94	21	.	.	PUNCT
easat-4774	95	1	data	datum	NOUN
easat-4774	95	2	should	should	AUX
easat-4774	95	3	be	be	AUX
easat-4774	95	4	sufficient	sufficient	ADJ
easat-4774	95	5	in	in	ADP
easat-4774	95	6	quantity	quantity	NOUN
easat-4774	95	7	to	to	PART
easat-4774	95	8	ensure	ensure	VERB
easat-4774	95	9	statistical	statistical	ADJ
easat-4774	95	10	reliability	reliability	NOUN
easat-4774	95	11	.	.	PUNCT
easat-4774	96	1	3	3	X
easat-4774	96	2	.	.	X
easat-4774	96	3	specify	specify	VERB
easat-4774	96	4	the	the	DET
easat-4774	96	5	model	model	NOUN
easat-4774	96	6	:	:	PUNCT
easat-4774	96	7	•	•	ADP
easat-4774	96	8	the	the	DET
easat-4774	96	9	model	model	NOUN
easat-4774	96	10	equation	equation	NOUN
easat-4774	96	11	is	be	AUX
easat-4774	96	12	defined	define	VERB
easat-4774	96	13	as	as	ADP
easat-4774	96	14	:	:	PUNCT
easat-4774	96	15	y	y	PROPN
easat-4774	96	16	=	=	SYM
easat-4774	96	17	β0+β1x1+β2x2+β3x3+⋯+βnxn+ϵy	β0+β1x1+β2x2+β3x3+⋯+βnxn+ϵy	VERB
easat-4774	96	18	=	=	PUNCT
easat-4774	96	19	\beta_0	\beta_0	NOUN
easat-4774	96	20	+	+	CCONJ
easat-4774	96	21	\beta_1	\beta_1	X
easat-4774	96	22	x_1	x_1	NOUN
easat-4774	97	1	+	+	CCONJ
easat-4774	97	2	\beta_2	\beta_2	PROPN
easat-4774	97	3	x_2	x_2	PROPN
easat-4774	97	4	+	+	X
easat-4774	97	5	\beta_3	\beta_3	NOUN
easat-4774	97	6	x_3	x_3	PROPN
easat-4774	97	7	+	+	NUM
easat-4774	97	8	\cdots	\cdots	PROPN
easat-4774	97	9	+	+	CCONJ
easat-4774	97	10	\beta_n	\beta_n	PROPN
easat-4774	97	11	x_n	x_n	PROPN
easat-4774	97	12	+	+	PUNCT
easat-4774	97	13	\epsilony	\epsilony	PROPN
easat-4774	97	14	=	=	PROPN
easat-4774	97	15	β0+β1x1	β0+β1x1	PROPN
easat-4774	97	16	+	+	PROPN
easat-4774	97	17	β2x2+β3x3+⋯+βnxn+ϵ	β2x2+β3x3+⋯+βnxn+ϵ	PROPN
easat-4774	97	18	•	•	ADV
easat-4774	97	19	here	here	ADV
easat-4774	97	20	,	,	PUNCT
easat-4774	97	21	β0\beta_0β0	β0\beta_0β0	PROPN
easat-4774	97	22	represents	represent	VERB
easat-4774	97	23	the	the	DET
easat-4774	97	24	intercept	intercept	NOUN
easat-4774	97	25	,	,	PUNCT
easat-4774	97	26	β1,β2,β3,\beta_1	β1,β2,β3,\beta_1	NUM
easat-4774	97	27	,	,	PUNCT
easat-4774	97	28	\beta_2	\beta_2	NOUN
easat-4774	97	29	,	,	PUNCT
easat-4774	97	30	\beta_3,β1,β2,β3	\beta_3,β1,β2,β3	PROPN
easat-4774	97	31	,	,	PUNCT
easat-4774	97	32	etc	etc	X
easat-4774	97	33	.	.	X
easat-4774	97	34	,	,	PUNCT
easat-4774	97	35	are	be	AUX
easat-4774	97	36	the	the	DET
easat-4774	97	37	coefficients	coefficient	NOUN
easat-4774	97	38	for	for	ADP
easat-4774	97	39	each	each	DET
easat-4774	97	40	independent	independent	ADJ
easat-4774	97	41	variable	variable	NOUN
easat-4774	97	42	,	,	PUNCT
easat-4774	97	43	and	and	CCONJ
easat-4774	97	44	ϵ\epsilonϵ	ϵ\epsilonϵ	NOUN
easat-4774	97	45	is	be	AUX
easat-4774	97	46	the	the	DET
easat-4774	97	47	error	error	NOUN
easat-4774	97	48	term	term	NOUN
easat-4774	97	49	.	.	PUNCT
easat-4774	98	1	4	4	X
easat-4774	98	2	.	.	NUM
easat-4774	98	3	estimate	estimate	VERB
easat-4774	98	4	the	the	DET
easat-4774	98	5	model	model	NOUN
easat-4774	98	6	:	:	PUNCT
easat-4774	98	7	•	•	ADP
easat-4774	98	8	using	use	VERB
easat-4774	98	9	statistical	statistical	ADJ
easat-4774	98	10	software	software	NOUN
easat-4774	98	11	,	,	PUNCT
easat-4774	98	12	estimate	estimate	VERB
easat-4774	98	13	the	the	DET
easat-4774	98	14	coefficients	coefficient	NOUN
easat-4774	98	15	for	for	ADP
easat-4774	98	16	each	each	DET
easat-4774	98	17	variable	variable	NOUN
easat-4774	98	18	,	,	PUNCT
easat-4774	98	19	which	which	PRON
easat-4774	98	20	shows	show	VERB
easat-4774	98	21	how	how	SCONJ
easat-4774	98	22	each	each	DET
easat-4774	98	23	factor	factor	NOUN
easat-4774	98	24	(	(	PUNCT
easat-4774	98	25	e.g.	e.g.	ADV
easat-4774	98	26	,	,	PUNCT
easat-4774	98	27	service	service	NOUN
easat-4774	98	28	quality	quality	NOUN
easat-4774	98	29	)	)	PUNCT
easat-4774	98	30	affects	affect	VERB
easat-4774	98	31	customer	customer	NOUN
easat-4774	98	32	satisfaction	satisfaction	NOUN
easat-4774	98	33	when	when	SCONJ
easat-4774	98	34	other	other	ADJ
easat-4774	98	35	factors	factor	NOUN
easat-4774	98	36	are	be	AUX
easat-4774	98	37	held	hold	VERB
easat-4774	98	38	constant	constant	ADJ
easat-4774	98	39	.	.	PUNCT
easat-4774	99	1	5	5	X
easat-4774	99	2	.	.	X
easat-4774	99	3	evaluate	evaluate	VERB
easat-4774	99	4	model	model	NOUN
easat-4774	99	5	fit	fit	NOUN
easat-4774	99	6	:	:	PUNCT
easat-4774	99	7	•	•	NUM
easat-4774	99	8	assess	assess	VERB
easat-4774	99	9	the	the	DET
easat-4774	99	10	model	model	NOUN
easat-4774	99	11	’s	’s	PART
easat-4774	99	12	fit	fit	ADJ
easat-4774	99	13	using	use	VERB
easat-4774	99	14	metrics	metric	NOUN
easat-4774	99	15	such	such	ADJ
easat-4774	99	16	as	as	ADP
easat-4774	99	17	r	r	NOUN
easat-4774	99	18	-	-	PUNCT
easat-4774	99	19	squared	square	VERB
easat-4774	99	20	(	(	PUNCT
easat-4774	99	21	r²	r²	PROPN
easat-4774	99	22	)	)	PUNCT
easat-4774	99	23	,	,	PUNCT
easat-4774	99	24	which	which	PRON
easat-4774	99	25	indicates	indicate	VERB
easat-4774	99	26	how	how	SCONJ
easat-4774	99	27	well	well	ADV
easat-4774	99	28	the	the	DET
easat-4774	99	29	independent	independent	ADJ
easat-4774	99	30	variables	variable	NOUN
easat-4774	99	31	explain	explain	VERB
easat-4774	99	32	the	the	DET
easat-4774	99	33	variance	variance	NOUN
easat-4774	99	34	in	in	ADP
easat-4774	99	35	the	the	DET
easat-4774	99	36	dependent	dependent	ADJ
easat-4774	99	37	variable	variable	NOUN
easat-4774	99	38	.	.	PUNCT
easat-4774	100	1	a	a	DET
easat-4774	100	2	higher	high	ADJ
easat-4774	100	3	r²	r²	NOUN
easat-4774	100	4	value	value	NOUN
easat-4774	100	5	suggests	suggest	VERB
easat-4774	100	6	a	a	DET
easat-4774	100	7	better	well	ADJ
easat-4774	100	8	fit	fit	ADJ
easat-4774	100	9	montgomery	montgomery	PROPN
easat-4774	100	10	,	,	PUNCT
easat-4774	100	11	et	et	PROPN
easat-4774	100	12	al	al	PROPN
easat-4774	100	13	.	.	PUNCT
easat-4774	101	1	[	[	X
easat-4774	101	2	4	4	NUM
easat-4774	101	3	]	]	PUNCT
easat-4774	101	4	.	.	PUNCT
easat-4774	102	1	1410	1410	NUM
easat-4774	102	2	edelweiss	edelweiss	PROPN
easat-4774	102	3	applied	apply	VERB
easat-4774	102	4	science	science	NOUN
easat-4774	102	5	and	and	CCONJ
easat-4774	102	6	technology	technology	NOUN
easat-4774	102	7	issn	issn	PROPN
easat-4774	102	8	:	:	PUNCT
easat-4774	102	9	2576	2576	NUM
easat-4774	102	10	-	-	SYM
easat-4774	102	11	8484	8484	NUM
easat-4774	102	12	vol	vol	NOUN
easat-4774	102	13	.	.	PROPN
easat-4774	103	1	9	9	NUM
easat-4774	103	2	,	,	PUNCT
easat-4774	103	3	no	no	INTJ
easat-4774	103	4	.	.	NOUN
easat-4774	103	5	2	2	NUM
easat-4774	103	6	:	:	PUNCT
easat-4774	103	7	1406	1406	NUM
easat-4774	103	8	-	-	SYM
easat-4774	103	9	1419	1419	NUM
easat-4774	103	10	,	,	PUNCT
easat-4774	103	11	2025	2025	NUM
easat-4774	103	12	doi	doi	NOUN
easat-4774	103	13	:	:	PUNCT
easat-4774	103	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	103	15	©	©	PROPN
easat-4774	103	16	2025	2025	NUM
easat-4774	103	17	by	by	ADP
easat-4774	103	18	the	the	DET
easat-4774	103	19	author	author	NOUN
easat-4774	103	20	;	;	PUNCT
easat-4774	104	1	licensee	licensee	NOUN
easat-4774	104	2	learning	learn	VERB
easat-4774	104	3	gate	gate	NOUN
easat-4774	104	4	2.2.1.2	2.2.1.2	NOUN
easat-4774	104	5	.	.	PUNCT
easat-4774	104	6	interpreting	interpret	VERB
easat-4774	104	7	the	the	DET
easat-4774	104	8	results	result	NOUN
easat-4774	104	9	the	the	DET
easat-4774	104	10	results	result	NOUN
easat-4774	104	11	of	of	ADP
easat-4774	104	12	multiple	multiple	ADJ
easat-4774	104	13	regression	regression	NOUN
easat-4774	104	14	analysis	analysis	NOUN
easat-4774	104	15	provide	provide	VERB
easat-4774	104	16	insight	insight	NOUN
easat-4774	104	17	into	into	ADP
easat-4774	104	18	both	both	CCONJ
easat-4774	104	19	the	the	DET
easat-4774	104	20	individual	individual	ADJ
easat-4774	104	21	and	and	CCONJ
easat-4774	104	22	combined	combined	ADJ
easat-4774	104	23	effects	effect	NOUN
easat-4774	104	24	of	of	ADP
easat-4774	104	25	the	the	DET
easat-4774	104	26	factors	factor	NOUN
easat-4774	104	27	on	on	ADP
easat-4774	104	28	customer	customer	NOUN
easat-4774	104	29	satisfaction	satisfaction	NOUN
easat-4774	104	30	.	.	PUNCT
easat-4774	105	1	•	•	NUM
easat-4774	105	2	regression	regression	NOUN
easat-4774	105	3	coefficients	coefficient	NOUN
easat-4774	105	4	(	(	PUNCT
easat-4774	105	5	β\betaβ	β\betaβ	ADV
easat-4774	105	6	):	):	PUNCT
easat-4774	105	7	each	each	DET
easat-4774	105	8	coefficient	coefficient	NOUN
easat-4774	105	9	reflects	reflect	VERB
easat-4774	105	10	the	the	DET
easat-4774	105	11	expected	expect	VERB
easat-4774	105	12	change	change	NOUN
easat-4774	105	13	in	in	ADP
easat-4774	105	14	customer	customer	NOUN
easat-4774	105	15	satisfaction	satisfaction	NOUN
easat-4774	105	16	for	for	ADP
easat-4774	105	17	a	a	DET
easat-4774	105	18	one	one	NUM
easat-4774	105	19	-	-	PUNCT
easat-4774	105	20	unit	unit	NOUN
easat-4774	105	21	change	change	NOUN
easat-4774	105	22	in	in	ADP
easat-4774	105	23	the	the	DET
easat-4774	105	24	respective	respective	ADJ
easat-4774	105	25	independent	independent	ADJ
easat-4774	105	26	variable	variable	NOUN
easat-4774	105	27	.	.	PUNCT
easat-4774	106	1	for	for	ADP
easat-4774	106	2	example	example	NOUN
easat-4774	106	3	,	,	PUNCT
easat-4774	106	4	if	if	SCONJ
easat-4774	106	5	the	the	DET
easat-4774	106	6	coefficient	coefficient	NOUN
easat-4774	106	7	for	for	ADP
easat-4774	106	8	service	service	NOUN
easat-4774	106	9	quality	quality	NOUN
easat-4774	106	10	(	(	PUNCT
easat-4774	106	11	β1\beta_1β1	β1\beta_1β1	PROPN
easat-4774	106	12	)	)	PUNCT
easat-4774	106	13	is	be	AUX
easat-4774	106	14	0.5	0.5	NUM
easat-4774	106	15	,	,	PUNCT
easat-4774	106	16	this	this	PRON
easat-4774	106	17	suggests	suggest	VERB
easat-4774	106	18	that	that	SCONJ
easat-4774	106	19	a	a	DET
easat-4774	106	20	one	one	NUM
easat-4774	106	21	-	-	PUNCT
easat-4774	106	22	unit	unit	NOUN
easat-4774	106	23	increase	increase	NOUN
easat-4774	106	24	in	in	ADP
easat-4774	106	25	service	service	NOUN
easat-4774	106	26	quality	quality	NOUN
easat-4774	106	27	results	result	NOUN
easat-4774	106	28	in	in	ADP
easat-4774	106	29	a	a	DET
easat-4774	106	30	0.5	0.5	NUM
easat-4774	106	31	-	-	PUNCT
easat-4774	106	32	unit	unit	NOUN
easat-4774	106	33	increase	increase	NOUN
easat-4774	106	34	in	in	ADP
easat-4774	106	35	customer	customer	NOUN
easat-4774	106	36	satisfaction	satisfaction	NOUN
easat-4774	106	37	,	,	PUNCT
easat-4774	106	38	assuming	assume	VERB
easat-4774	106	39	all	all	DET
easat-4774	106	40	other	other	ADJ
easat-4774	106	41	factors	factor	NOUN
easat-4774	106	42	remain	remain	VERB
easat-4774	106	43	constant	constant	ADJ
easat-4774	106	44	.	.	PUNCT
easat-4774	107	1	•	•	NOUN
easat-4774	107	2	significance	significance	NOUN
easat-4774	107	3	testing	testing	NOUN
easat-4774	107	4	(	(	PUNCT
easat-4774	107	5	p	p	NOUN
easat-4774	107	6	-	-	PUNCT
easat-4774	107	7	values	value	NOUN
easat-4774	107	8	):	):	PUNCT
easat-4774	107	9	a	a	DET
easat-4774	107	10	p	p	NOUN
easat-4774	107	11	-	-	PUNCT
easat-4774	107	12	value	value	NOUN
easat-4774	107	13	for	for	ADP
easat-4774	107	14	each	each	DET
easat-4774	107	15	coefficient	coefficient	NOUN
easat-4774	107	16	tests	test	VERB
easat-4774	107	17	whether	whether	SCONJ
easat-4774	107	18	the	the	DET
easat-4774	107	19	independent	independent	ADJ
easat-4774	107	20	variable	variable	NOUN
easat-4774	107	21	significantly	significantly	ADV
easat-4774	107	22	influences	influence	VERB
easat-4774	107	23	customer	customer	NOUN
easat-4774	107	24	satisfaction	satisfaction	NOUN
easat-4774	107	25	.	.	PUNCT
easat-4774	108	1	typically	typically	ADV
easat-4774	108	2	,	,	PUNCT
easat-4774	108	3	a	a	DET
easat-4774	108	4	p	p	NOUN
easat-4774	108	5	-	-	PUNCT
easat-4774	108	6	value	value	NOUN
easat-4774	108	7	less	less	ADJ
easat-4774	108	8	than	than	ADP
easat-4774	108	9	0.05	0.05	NUM
easat-4774	108	10	indicates	indicate	VERB
easat-4774	108	11	a	a	DET
easat-4774	108	12	statistically	statistically	ADV
easat-4774	108	13	significant	significant	ADJ
easat-4774	108	14	effect	effect	NOUN
easat-4774	108	15	.	.	PUNCT
easat-4774	109	1	•	•	NUM
easat-4774	109	2	model	model	NOUN
easat-4774	109	3	fit	fit	NOUN
easat-4774	109	4	(	(	PUNCT
easat-4774	109	5	r²	r²	NOUN
easat-4774	109	6	):	):	PUNCT
easat-4774	109	7	the	the	DET
easat-4774	109	8	r	r	NOUN
easat-4774	109	9	-	-	PUNCT
easat-4774	109	10	squared	square	VERB
easat-4774	109	11	value	value	NOUN
easat-4774	109	12	indicates	indicate	VERB
easat-4774	109	13	the	the	DET
easat-4774	109	14	proportion	proportion	NOUN
easat-4774	109	15	of	of	ADP
easat-4774	109	16	variation	variation	NOUN
easat-4774	109	17	in	in	ADP
easat-4774	109	18	customer	customer	NOUN
easat-4774	109	19	satisfaction	satisfaction	NOUN
easat-4774	109	20	explained	explain	VERB
easat-4774	109	21	by	by	ADP
easat-4774	109	22	the	the	DET
easat-4774	109	23	independent	independent	ADJ
easat-4774	109	24	variables	variable	NOUN
easat-4774	109	25	.	.	PUNCT
easat-4774	110	1	for	for	ADP
easat-4774	110	2	instance	instance	NOUN
easat-4774	110	3	,	,	PUNCT
easat-4774	110	4	an	an	DET
easat-4774	110	5	r²	r²	NOUN
easat-4774	110	6	of	of	ADP
easat-4774	110	7	0.7	0.7	NUM
easat-4774	110	8	suggests	suggest	NOUN
easat-4774	110	9	that	that	SCONJ
easat-4774	110	10	70	70	NUM
easat-4774	110	11	%	%	NOUN
easat-4774	110	12	of	of	ADP
easat-4774	110	13	the	the	DET
easat-4774	110	14	variability	variability	NOUN
easat-4774	110	15	in	in	ADP
easat-4774	110	16	customer	customer	NOUN
easat-4774	110	17	satisfaction	satisfaction	NOUN
easat-4774	110	18	is	be	AUX
easat-4774	110	19	accounted	account	VERB
easat-4774	110	20	for	for	ADP
easat-4774	110	21	by	by	ADP
easat-4774	110	22	the	the	DET
easat-4774	110	23	model	model	NOUN
easat-4774	110	24	,	,	PUNCT
easat-4774	110	25	signifying	signify	VERB
easat-4774	110	26	a	a	DET
easat-4774	110	27	strong	strong	ADJ
easat-4774	110	28	relationship	relationship	NOUN
easat-4774	110	29	between	between	ADP
easat-4774	110	30	the	the	DET
easat-4774	110	31	predictors	predictor	NOUN
easat-4774	110	32	and	and	CCONJ
easat-4774	110	33	customer	customer	NOUN
easat-4774	110	34	satisfaction	satisfaction	NOUN
easat-4774	110	35	.	.	PUNCT
easat-4774	111	1	•	•	NUM
easat-4774	111	2	example	example	NOUN
easat-4774	111	3	interpretation	interpretation	NOUN
easat-4774	111	4	:	:	PUNCT
easat-4774	111	5	suppose	suppose	VERB
easat-4774	111	6	we	we	PRON
easat-4774	111	7	have	have	VERB
easat-4774	111	8	the	the	DET
easat-4774	111	9	following	follow	VERB
easat-4774	111	10	output	output	NOUN
easat-4774	111	11	from	from	ADP
easat-4774	111	12	a	a	DET
easat-4774	111	13	regression	regression	NOUN
easat-4774	111	14	analysis	analysis	NOUN
easat-4774	111	15	(	(	PUNCT
easat-4774	111	16	table	table	NOUN
easat-4774	111	17	1	1	NUM
easat-4774	111	18	)	)	PUNCT
easat-4774	111	19	.	.	PUNCT
easat-4774	112	1	table	table	NOUN
easat-4774	112	2	2	2	NUM
easat-4774	112	3	.	.	PUNCT
easat-4774	112	4	key	key	ADJ
easat-4774	112	5	drivers	driver	NOUN
easat-4774	112	6	of	of	ADP
easat-4774	112	7	customer	customer	NOUN
easat-4774	112	8	satisfaction	satisfaction	NOUN
easat-4774	112	9	in	in	ADP
easat-4774	112	10	banking	banking	NOUN
easat-4774	112	11	.	.	PUNCT
easat-4774	113	1	variable	variable	ADJ
easat-4774	113	2	coefficient	coefficient	NOUN
easat-4774	113	3	(	(	PUNCT
easat-4774	113	4	β	β	NOUN
easat-4774	113	5	)	)	PUNCT
easat-4774	113	6	p	p	ADJ
easat-4774	113	7	-	-	PUNCT
easat-4774	113	8	value	value	NOUN
easat-4774	113	9	interpretation	interpretation	NOUN
easat-4774	113	10	service	service	NOUN
easat-4774	113	11	quality	quality	NOUN
easat-4774	113	12	0.6	0.6	NUM
easat-4774	113	13	0.001	0.001	NUM
easat-4774	113	14	significant	significant	ADJ
easat-4774	113	15	;	;	PUNCT
easat-4774	113	16	a	a	DET
easat-4774	113	17	one	one	NUM
easat-4774	113	18	-	-	PUNCT
easat-4774	113	19	unit	unit	NOUN
easat-4774	113	20	increase	increase	NOUN
easat-4774	113	21	in	in	ADP
easat-4774	113	22	service	service	NOUN
easat-4774	113	23	quality	quality	NOUN
easat-4774	113	24	increases	increase	NOUN
easat-4774	113	25	satisfaction	satisfaction	NOUN
easat-4774	113	26	by	by	ADP
easat-4774	113	27	0.6	0.6	NUM
easat-4774	113	28	units	unit	NOUN
easat-4774	113	29	.	.	PUNCT
easat-4774	114	1	responsiveness	responsiveness	NOUN
easat-4774	114	2	0.3	0.3	NUM
easat-4774	114	3	0.02	0.02	NUM
easat-4774	114	4	significant	significant	ADJ
easat-4774	114	5	;	;	PUNCT
easat-4774	114	6	positively	positively	ADV
easat-4774	114	7	impacts	impact	VERB
easat-4774	114	8	satisfaction	satisfaction	NOUN
easat-4774	114	9	but	but	CCONJ
easat-4774	114	10	to	to	ADP
easat-4774	114	11	a	a	DET
easat-4774	114	12	lesser	less	ADJ
easat-4774	114	13	extent	extent	NOUN
easat-4774	114	14	.	.	PUNCT
easat-4774	115	1	security	security	NOUN
easat-4774	115	2	0.4	0.4	NUM
easat-4774	115	3	0.05	0.05	NUM
easat-4774	115	4	marginally	marginally	ADV
easat-4774	115	5	significant	significant	ADJ
easat-4774	115	6	;	;	PUNCT
easat-4774	115	7	indicates	indicate	VERB
easat-4774	115	8	that	that	SCONJ
easat-4774	115	9	security	security	NOUN
easat-4774	115	10	also	also	ADV
easat-4774	115	11	influences	influence	VERB
easat-4774	115	12	satisfaction	satisfaction	NOUN
easat-4774	115	13	.	.	PUNCT
easat-4774	116	1	personal	personal	ADJ
easat-4774	116	2	interaction	interaction	NOUN
easat-4774	116	3	0.2	0.2	NUM
easat-4774	116	4	0.1	0.1	NUM
easat-4774	116	5	not	not	PART
easat-4774	116	6	significant	significant	ADJ
easat-4774	116	7	;	;	PUNCT
easat-4774	116	8	suggests	suggest	VERB
easat-4774	116	9	minimal	minimal	ADJ
easat-4774	116	10	effect	effect	NOUN
easat-4774	116	11	on	on	ADP
easat-4774	116	12	satisfaction	satisfaction	NOUN
easat-4774	116	13	in	in	ADP
easat-4774	116	14	this	this	DET
easat-4774	116	15	context	context	NOUN
easat-4774	116	16	.	.	PUNCT
easat-4774	117	1	in	in	ADP
easat-4774	117	2	this	this	DET
easat-4774	117	3	hypothetical	hypothetical	ADJ
easat-4774	117	4	model	model	NOUN
easat-4774	117	5	,	,	PUNCT
easat-4774	117	6	service	service	NOUN
easat-4774	117	7	quality	quality	NOUN
easat-4774	117	8	has	have	VERB
easat-4774	117	9	the	the	DET
easat-4774	117	10	highest	high	ADJ
easat-4774	117	11	impact	impact	NOUN
easat-4774	117	12	on	on	ADP
easat-4774	117	13	customer	customer	NOUN
easat-4774	117	14	satisfaction	satisfaction	NOUN
easat-4774	117	15	,	,	PUNCT
easat-4774	117	16	followed	follow	VERB
easat-4774	117	17	by	by	ADP
easat-4774	117	18	security	security	NOUN
easat-4774	117	19	and	and	CCONJ
easat-4774	117	20	responsiveness	responsiveness	NOUN
easat-4774	117	21	.	.	PUNCT
easat-4774	118	1	personal	personal	ADJ
easat-4774	118	2	interaction	interaction	NOUN
easat-4774	118	3	,	,	PUNCT
easat-4774	118	4	however	however	ADV
easat-4774	118	5	,	,	PUNCT
easat-4774	118	6	does	do	AUX
easat-4774	118	7	not	not	PART
easat-4774	118	8	show	show	VERB
easat-4774	118	9	a	a	DET
easat-4774	118	10	statistically	statistically	ADV
easat-4774	118	11	significant	significant	ADJ
easat-4774	118	12	effect	effect	NOUN
easat-4774	118	13	,	,	PUNCT
easat-4774	118	14	which	which	PRON
easat-4774	118	15	may	may	AUX
easat-4774	118	16	indicate	indicate	VERB
easat-4774	118	17	that	that	SCONJ
easat-4774	118	18	customers	customer	NOUN
easat-4774	118	19	prioritize	prioritize	VERB
easat-4774	118	20	efficiency	efficiency	NOUN
easat-4774	118	21	and	and	CCONJ
easat-4774	118	22	safety	safety	NOUN
easat-4774	118	23	over	over	ADP
easat-4774	118	24	interpersonal	interpersonal	ADJ
easat-4774	118	25	elements	element	NOUN
easat-4774	118	26	in	in	ADP
easat-4774	118	27	banking	banking	NOUN
easat-4774	118	28	.	.	PUNCT
easat-4774	119	1	2.3	2.3	NUM
easat-4774	119	2	.	.	PUNCT
easat-4774	119	3	theories	theory	NOUN
easat-4774	119	4	related	relate	VERB
easat-4774	119	5	to	to	ADP
easat-4774	119	6	banking	banking	NOUN
easat-4774	119	7	services	service	NOUN
easat-4774	119	8	and	and	CCONJ
easat-4774	119	9	customer	customer	NOUN
easat-4774	119	10	satisfaction	satisfaction	NOUN
easat-4774	119	11	the	the	DET
easat-4774	119	12	concept	concept	NOUN
easat-4774	119	13	of	of	ADP
easat-4774	119	14	customer	customer	NOUN
easat-4774	119	15	satisfaction	satisfaction	NOUN
easat-4774	119	16	is	be	AUX
easat-4774	119	17	one	one	NUM
easat-4774	119	18	of	of	ADP
easat-4774	119	19	the	the	DET
easat-4774	119	20	most	most	ADV
easat-4774	119	21	researched	research	VERB
easat-4774	119	22	phenomena	phenomenon	NOUN
easat-4774	119	23	not	not	PART
easat-4774	119	24	only	only	ADV
easat-4774	119	25	in	in	ADP
easat-4774	119	26	various	various	ADJ
easat-4774	119	27	sectors	sector	NOUN
easat-4774	119	28	of	of	ADP
easat-4774	119	29	the	the	DET
easat-4774	119	30	economy	economy	NOUN
easat-4774	119	31	,	,	PUNCT
easat-4774	119	32	like	like	ADP
easat-4774	119	33	the	the	DET
easat-4774	119	34	financial	financial	ADJ
easat-4774	119	35	industry	industry	NOUN
easat-4774	119	36	but	but	CCONJ
easat-4774	119	37	also	also	ADV
easat-4774	119	38	in	in	ADP
easat-4774	119	39	numerous	numerous	ADJ
easat-4774	119	40	other	other	ADJ
easat-4774	119	41	industries	industry	NOUN
easat-4774	119	42	through	through	ADP
easat-4774	119	43	models	model	NOUN
easat-4774	119	44	and	and	CCONJ
easat-4774	119	45	theories	theory	NOUN
easat-4774	119	46	.	.	PUNCT
easat-4774	120	1	these	these	DET
easat-4774	120	2	models	model	NOUN
easat-4774	120	3	gauge	gauge	VERB
easat-4774	120	4	client	client	NOUN
easat-4774	120	5	expectations	expectation	NOUN
easat-4774	120	6	,	,	PUNCT
easat-4774	120	7	perceptions	perception	NOUN
easat-4774	120	8	as	as	ADV
easat-4774	120	9	well	well	ADV
easat-4774	120	10	as	as	ADP
easat-4774	120	11	experience	experience	NOUN
easat-4774	120	12	.	.	PUNCT
easat-4774	121	1	all	all	DET
easat-4774	121	2	these	these	DET
easat-4774	121	3	models	model	NOUN
easat-4774	121	4	contribute	contribute	VERB
easat-4774	121	5	towards	towards	ADP
easat-4774	121	6	enabling	enable	VERB
easat-4774	121	7	banks	bank	NOUN
easat-4774	121	8	to	to	PART
easat-4774	121	9	understand	understand	VERB
easat-4774	121	10	what	what	PRON
easat-4774	121	11	influences	influence	VERB
easat-4774	121	12	customer	customer	NOUN
easat-4774	121	13	satisfaction	satisfaction	NOUN
easat-4774	121	14	and	and	CCONJ
easat-4774	121	15	hence	hence	ADV
easat-4774	121	16	formulate	formulate	ADJ
easat-4774	121	17	strategies	strategy	NOUN
easat-4774	121	18	that	that	PRON
easat-4774	121	19	will	will	AUX
easat-4774	121	20	enhance	enhance	VERB
easat-4774	121	21	service	service	NOUN
easat-4774	121	22	quality	quality	NOUN
easat-4774	121	23	and	and	CCONJ
easat-4774	121	24	customer	customer	NOUN
easat-4774	121	25	loyalty	loyalty	NOUN
easat-4774	121	26	.	.	PUNCT
easat-4774	122	1	2.3.1	2.3.1	NUM
easat-4774	122	2	.	.	PUNCT
easat-4774	122	3	servqual	servqual	ADJ
easat-4774	122	4	model	model	PROPN
easat-4774	122	5	one	one	NUM
easat-4774	122	6	of	of	ADP
easat-4774	122	7	the	the	DET
easat-4774	122	8	most	most	ADV
easat-4774	122	9	widely	widely	ADV
easat-4774	122	10	used	use	VERB
easat-4774	122	11	models	model	NOUN
easat-4774	122	12	for	for	ADP
easat-4774	122	13	assessing	assess	VERB
easat-4774	122	14	customer	customer	NOUN
easat-4774	122	15	satisfaction	satisfaction	NOUN
easat-4774	122	16	in	in	ADP
easat-4774	122	17	service	service	NOUN
easat-4774	122	18	industries	industry	NOUN
easat-4774	122	19	,	,	PUNCT
easat-4774	122	20	including	include	VERB
easat-4774	122	21	banking	banking	NOUN
easat-4774	122	22	,	,	PUNCT
easat-4774	122	23	is	be	AUX
easat-4774	122	24	the	the	DET
easat-4774	122	25	servqual	servqual	ADJ
easat-4774	122	26	model	model	NOUN
easat-4774	122	27	.	.	PUNCT
easat-4774	123	1	developed	develop	VERB
easat-4774	123	2	by	by	ADP
easat-4774	123	3	parasuraman	parasuraman	NOUN
easat-4774	123	4	,	,	PUNCT
easat-4774	123	5	et	et	PROPN
easat-4774	123	6	al	al	PROPN
easat-4774	123	7	.	.	PUNCT
easat-4774	124	1	[	[	X
easat-4774	124	2	3	3	X
easat-4774	124	3	]	]	PUNCT
easat-4774	124	4	this	this	DET
easat-4774	124	5	model	model	NOUN
easat-4774	124	6	identifies	identify	VERB
easat-4774	124	7	five	five	NUM
easat-4774	124	8	key	key	ADJ
easat-4774	124	9	dimensions	dimension	NOUN
easat-4774	124	10	of	of	ADP
easat-4774	124	11	service	service	NOUN
easat-4774	124	12	quality	quality	NOUN
easat-4774	124	13	that	that	PRON
easat-4774	124	14	influence	influence	NOUN
easat-4774	124	15	customer	customer	NOUN
easat-4774	124	16	satisfaction	satisfaction	NOUN
easat-4774	124	17	:	:	PUNCT
easat-4774	124	18	•	•	NUM
easat-4774	124	19	tangibles	tangible	NOUN
easat-4774	124	20	–	–	PUNCT
easat-4774	124	21	the	the	DET
easat-4774	124	22	physical	physical	ADJ
easat-4774	124	23	appearance	appearance	NOUN
easat-4774	124	24	of	of	ADP
easat-4774	124	25	facilities	facility	NOUN
easat-4774	124	26	,	,	PUNCT
easat-4774	124	27	equipment	equipment	NOUN
easat-4774	124	28	,	,	PUNCT
easat-4774	124	29	and	and	CCONJ
easat-4774	124	30	personnel	personnel	NOUN
easat-4774	124	31	.	.	PUNCT
easat-4774	125	1	•	•	NUM
easat-4774	125	2	reliability	reliability	NOUN
easat-4774	125	3	–	–	PUNCT
easat-4774	125	4	the	the	DET
easat-4774	125	5	ability	ability	NOUN
easat-4774	125	6	to	to	PART
easat-4774	125	7	perform	perform	VERB
easat-4774	125	8	services	service	NOUN
easat-4774	125	9	accurately	accurately	ADV
easat-4774	125	10	and	and	CCONJ
easat-4774	125	11	dependably	dependably	ADV
easat-4774	125	12	.	.	PUNCT
easat-4774	126	1	•	•	NUM
easat-4774	126	2	responsiveness	responsiveness	NOUN
easat-4774	126	3	–	–	PUNCT
easat-4774	126	4	the	the	DET
easat-4774	126	5	willingness	willingness	NOUN
easat-4774	126	6	to	to	PART
easat-4774	126	7	help	help	VERB
easat-4774	126	8	customers	customer	NOUN
easat-4774	126	9	quickly	quickly	ADV
easat-4774	126	10	.	.	PUNCT
easat-4774	127	1	•	•	NUM
easat-4774	127	2	assurance	assurance	NOUN
easat-4774	127	3	–	–	PUNCT
easat-4774	127	4	knowledge	knowledge	NOUN
easat-4774	127	5	and	and	CCONJ
easat-4774	127	6	courtesy	courtesy	NOUN
easat-4774	127	7	of	of	ADP
easat-4774	127	8	the	the	DET
easat-4774	127	9	contact	contact	NOUN
easat-4774	127	10	employees	employee	NOUN
easat-4774	127	11	who	who	PRON
easat-4774	127	12	instill	instill	VERB
easat-4774	127	13	trust	trust	NOUN
easat-4774	127	14	and	and	CCONJ
easat-4774	127	15	confidence	confidence	NOUN
easat-4774	127	16	.	.	PUNCT
easat-4774	128	1	•	•	NUM
easat-4774	128	2	empathy	empathy	NOUN
easat-4774	128	3	–	–	PUNCT
easat-4774	128	4	individualized	individualized	ADJ
easat-4774	128	5	attention	attention	NOUN
easat-4774	128	6	or	or	CCONJ
easat-4774	128	7	care	care	NOUN
easat-4774	128	8	extended	extend	VERB
easat-4774	128	9	to	to	ADP
easat-4774	128	10	customers	customer	NOUN
easat-4774	128	11	.	.	PUNCT
easat-4774	129	1	1411	1411	NUM
easat-4774	129	2	edelweiss	edelweiss	PROPN
easat-4774	129	3	applied	apply	VERB
easat-4774	129	4	science	science	NOUN
easat-4774	129	5	and	and	CCONJ
easat-4774	129	6	technology	technology	NOUN
easat-4774	129	7	issn	issn	PROPN
easat-4774	129	8	:	:	PUNCT
easat-4774	129	9	2576	2576	NUM
easat-4774	129	10	-	-	SYM
easat-4774	129	11	8484	8484	NUM
easat-4774	129	12	vol	vol	NOUN
easat-4774	129	13	.	.	PROPN
easat-4774	130	1	9	9	NUM
easat-4774	130	2	,	,	PUNCT
easat-4774	130	3	no	no	INTJ
easat-4774	130	4	.	.	NOUN
easat-4774	130	5	2	2	NUM
easat-4774	130	6	:	:	PUNCT
easat-4774	130	7	1406	1406	NUM
easat-4774	130	8	-	-	SYM
easat-4774	130	9	1419	1419	NUM
easat-4774	130	10	,	,	PUNCT
easat-4774	130	11	2025	2025	NUM
easat-4774	130	12	doi	doi	NOUN
easat-4774	130	13	:	:	PUNCT
easat-4774	130	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	130	15	©	©	PROPN
easat-4774	130	16	2025	2025	NUM
easat-4774	130	17	by	by	ADP
easat-4774	130	18	the	the	DET
easat-4774	130	19	author	author	NOUN
easat-4774	130	20	;	;	PUNCT
easat-4774	130	21	licensee	licensee	PROPN
easat-4774	130	22	learning	learn	VERB
easat-4774	130	23	gate	gate	NOUN
easat-4774	130	24	in	in	ADP
easat-4774	130	25	the	the	DET
easat-4774	130	26	context	context	NOUN
easat-4774	130	27	of	of	ADP
easat-4774	130	28	banking	banking	NOUN
easat-4774	130	29	,	,	PUNCT
easat-4774	130	30	the	the	DET
easat-4774	130	31	servqual	servqual	ADJ
easat-4774	130	32	model	model	NOUN
easat-4774	130	33	can	can	AUX
easat-4774	130	34	be	be	AUX
easat-4774	130	35	used	use	VERB
easat-4774	130	36	to	to	PART
easat-4774	130	37	assess	assess	VERB
easat-4774	130	38	customer	customer	NOUN
easat-4774	130	39	satisfaction	satisfaction	NOUN
easat-4774	130	40	by	by	ADP
easat-4774	130	41	evaluating	evaluate	VERB
easat-4774	130	42	each	each	DET
easat-4774	130	43	dimension	dimension	NOUN
easat-4774	130	44	.	.	PUNCT
easat-4774	131	1	for	for	ADP
easat-4774	131	2	example	example	NOUN
easat-4774	131	3	,	,	PUNCT
easat-4774	131	4	tangibles	tangible	NOUN
easat-4774	131	5	may	may	AUX
easat-4774	131	6	include	include	VERB
easat-4774	131	7	the	the	DET
easat-4774	131	8	cleanliness	cleanliness	NOUN
easat-4774	131	9	and	and	CCONJ
easat-4774	131	10	comfort	comfort	NOUN
easat-4774	131	11	of	of	ADP
easat-4774	131	12	bank	bank	NOUN
easat-4774	131	13	branches	branch	NOUN
easat-4774	131	14	,	,	PUNCT
easat-4774	131	15	while	while	SCONJ
easat-4774	131	16	reliability	reliability	NOUN
easat-4774	131	17	might	might	AUX
easat-4774	131	18	focus	focus	VERB
easat-4774	131	19	on	on	ADP
easat-4774	131	20	the	the	DET
easat-4774	131	21	accuracy	accuracy	NOUN
easat-4774	131	22	and	and	CCONJ
easat-4774	131	23	security	security	NOUN
easat-4774	131	24	of	of	ADP
easat-4774	131	25	transactions	transaction	NOUN
easat-4774	131	26	.	.	PUNCT
easat-4774	132	1	research	research	NOUN
easat-4774	132	2	shows	show	VERB
easat-4774	132	3	that	that	SCONJ
easat-4774	132	4	higher	high	ADJ
easat-4774	132	5	ratings	rating	NOUN
easat-4774	132	6	in	in	ADP
easat-4774	132	7	these	these	DET
easat-4774	132	8	dimensions	dimension	NOUN
easat-4774	132	9	generally	generally	ADV
easat-4774	132	10	correlate	correlate	VERB
easat-4774	132	11	with	with	ADP
easat-4774	132	12	increased	increase	VERB
easat-4774	132	13	customer	customer	NOUN
easat-4774	132	14	satisfaction	satisfaction	NOUN
easat-4774	132	15	and	and	CCONJ
easat-4774	132	16	loyalty	loyalty	NOUN
easat-4774	132	17	in	in	ADP
easat-4774	132	18	banking	banking	NOUN
easat-4774	132	19	services	service	NOUN
easat-4774	132	20	[	[	X
easat-4774	132	21	3	3	NUM
easat-4774	132	22	,	,	PUNCT
easat-4774	132	23	7	7	NUM
easat-4774	132	24	]	]	PUNCT
easat-4774	132	25	.	.	PUNCT
easat-4774	133	1	2.3.2	2.3.2	NUM
easat-4774	133	2	.	.	PUNCT
easat-4774	133	3	expectancy	expectancy	NOUN
easat-4774	133	4	-	-	PUNCT
easat-4774	133	5	disconfirmation	disconfirmation	NOUN
easat-4774	133	6	theory	theory	NOUN
easat-4774	133	7	(	(	PUNCT
easat-4774	133	8	edt	edt	NOUN
easat-4774	133	9	)	)	PUNCT
easat-4774	133	10	expectancy	expectancy	NOUN
easat-4774	133	11	-	-	PUNCT
easat-4774	133	12	disconfirmation	disconfirmation	NOUN
easat-4774	133	13	theory	theory	NOUN
easat-4774	133	14	(	(	PUNCT
easat-4774	133	15	edt	edt	PROPN
easat-4774	133	16	)	)	PUNCT
easat-4774	133	17	,	,	PUNCT
easat-4774	133	18	proposed	propose	VERB
easat-4774	133	19	by	by	ADP
easat-4774	133	20	oliver	oliver	PROPN
easat-4774	134	1	[	[	X
easat-4774	134	2	8	8	NUM
easat-4774	134	3	]	]	PUNCT
easat-4774	134	4	suggests	suggest	VERB
easat-4774	134	5	that	that	SCONJ
easat-4774	134	6	customer	customer	NOUN
easat-4774	134	7	satisfaction	satisfaction	NOUN
easat-4774	134	8	is	be	AUX
easat-4774	134	9	based	base	VERB
easat-4774	134	10	on	on	ADP
easat-4774	134	11	the	the	DET
easat-4774	134	12	comparison	comparison	NOUN
easat-4774	134	13	between	between	ADP
easat-4774	134	14	customers	customer	NOUN
easat-4774	134	15	’	’	PART
easat-4774	134	16	expectations	expectation	NOUN
easat-4774	134	17	and	and	CCONJ
easat-4774	134	18	their	their	PRON
easat-4774	134	19	actual	actual	ADJ
easat-4774	134	20	experiences	experience	NOUN
easat-4774	134	21	with	with	ADP
easat-4774	134	22	a	a	DET
easat-4774	134	23	service	service	NOUN
easat-4774	134	24	.	.	PUNCT
easat-4774	135	1	according	accord	VERB
easat-4774	135	2	to	to	ADP
easat-4774	135	3	this	this	DET
easat-4774	135	4	theory	theory	NOUN
easat-4774	135	5	:	:	PUNCT
easat-4774	135	6	•	•	NUM
easat-4774	135	7	positive	positive	ADJ
easat-4774	135	8	disconfirmation	disconfirmation	NOUN
easat-4774	135	9	occurs	occur	VERB
easat-4774	135	10	when	when	SCONJ
easat-4774	135	11	the	the	DET
easat-4774	135	12	service	service	NOUN
easat-4774	135	13	exceeds	exceed	VERB
easat-4774	135	14	expectations	expectation	NOUN
easat-4774	135	15	,	,	PUNCT
easat-4774	135	16	leading	lead	VERB
easat-4774	135	17	to	to	ADP
easat-4774	135	18	higher	high	ADJ
easat-4774	135	19	satisfaction	satisfaction	NOUN
easat-4774	135	20	.	.	PUNCT
easat-4774	136	1	•	•	NUM
easat-4774	136	2	negative	negative	ADJ
easat-4774	136	3	disconfirmation	disconfirmation	NOUN
easat-4774	136	4	happens	happen	VERB
easat-4774	136	5	when	when	SCONJ
easat-4774	136	6	the	the	DET
easat-4774	136	7	service	service	NOUN
easat-4774	136	8	falls	fall	VERB
easat-4774	136	9	short	short	ADJ
easat-4774	136	10	,	,	PUNCT
easat-4774	136	11	resulting	result	VERB
easat-4774	136	12	in	in	ADP
easat-4774	136	13	dissatisfaction	dissatisfaction	NOUN
easat-4774	136	14	.	.	PUNCT
easat-4774	137	1	•	•	NUM
easat-4774	137	2	confirmation	confirmation	NOUN
easat-4774	137	3	occurs	occur	VERB
easat-4774	137	4	when	when	SCONJ
easat-4774	137	5	the	the	DET
easat-4774	137	6	service	service	NOUN
easat-4774	137	7	meets	meet	VERB
easat-4774	137	8	expectations	expectation	NOUN
easat-4774	137	9	,	,	PUNCT
easat-4774	137	10	typically	typically	ADV
easat-4774	137	11	resulting	result	VERB
easat-4774	137	12	in	in	ADP
easat-4774	137	13	moderate	moderate	ADJ
easat-4774	137	14	satisfaction	satisfaction	NOUN
easat-4774	137	15	.	.	PUNCT
easat-4774	138	1	in	in	ADP
easat-4774	138	2	banking	banking	NOUN
easat-4774	138	3	,	,	PUNCT
easat-4774	138	4	edt	edt	PROPN
easat-4774	138	5	is	be	AUX
easat-4774	138	6	associated	associate	VERB
easat-4774	138	7	with	with	ADP
easat-4774	138	8	various	various	ADJ
easat-4774	138	9	services	service	NOUN
easat-4774	138	10	like	like	ADP
easat-4774	138	11	loan	loan	NOUN
easat-4774	138	12	processing	processing	NOUN
easat-4774	138	13	,	,	PUNCT
easat-4774	138	14	account	account	NOUN
easat-4774	138	15	management	management	NOUN
easat-4774	138	16	,	,	PUNCT
easat-4774	138	17	and	and	CCONJ
easat-4774	138	18	customer	customer	NOUN
easat-4774	138	19	support	support	NOUN
easat-4774	138	20	.	.	PUNCT
easat-4774	139	1	a	a	DET
easat-4774	139	2	customer	customer	NOUN
easat-4774	139	3	who	who	PRON
easat-4774	139	4	finds	find	VERB
easat-4774	139	5	that	that	SCONJ
easat-4774	139	6	a	a	DET
easat-4774	139	7	bank	bank	NOUN
easat-4774	139	8	has	have	AUX
easat-4774	139	9	consistently	consistently	ADV
easat-4774	139	10	exceeded	exceed	VERB
easat-4774	139	11	his	his	PRON
easat-4774	139	12	expectations	expectation	NOUN
easat-4774	139	13	in	in	ADP
easat-4774	139	14	delivering	deliver	VERB
easat-4774	139	15	services	service	NOUN
easat-4774	139	16	is	be	AUX
easat-4774	139	17	generally	generally	ADV
easat-4774	139	18	satisfied	satisfied	ADJ
easat-4774	139	19	and	and	CCONJ
easat-4774	139	20	likely	likely	ADJ
easat-4774	139	21	to	to	PART
easat-4774	139	22	stay	stay	VERB
easat-4774	139	23	loyal	loyal	ADJ
easat-4774	139	24	towards	towards	ADP
easat-4774	139	25	the	the	DET
easat-4774	139	26	bank	bank	NOUN
easat-4774	139	27	.	.	PUNCT
easat-4774	140	1	in	in	ADP
easat-4774	140	2	contrast	contrast	NOUN
easat-4774	140	3	,	,	PUNCT
easat-4774	140	4	if	if	SCONJ
easat-4774	140	5	a	a	DET
easat-4774	140	6	customer	customer	NOUN
easat-4774	140	7	has	have	VERB
easat-4774	140	8	to	to	PART
easat-4774	140	9	wait	wait	VERB
easat-4774	140	10	long	long	ADV
easat-4774	140	11	for	for	ADP
easat-4774	140	12	errors	error	NOUN
easat-4774	140	13	in	in	ADP
easat-4774	140	14	transactions	transaction	NOUN
easat-4774	140	15	,	,	PUNCT
easat-4774	140	16	among	among	ADP
easat-4774	140	17	other	other	ADJ
easat-4774	140	18	reasons	reason	NOUN
easat-4774	140	19	,	,	PUNCT
easat-4774	140	20	this	this	PRON
easat-4774	140	21	will	will	AUX
easat-4774	140	22	lead	lead	VERB
easat-4774	140	23	to	to	ADP
easat-4774	140	24	negative	negative	ADJ
easat-4774	140	25	disconfirmation	disconfirmation	NOUN
easat-4774	140	26	and	and	CCONJ
easat-4774	140	27	result	result	VERB
easat-4774	140	28	in	in	ADP
easat-4774	140	29	dissatisfaction	dissatisfaction	NOUN
easat-4774	140	30	and	and	CCONJ
easat-4774	140	31	eventually	eventually	ADV
easat-4774	140	32	ganging	gang	VERB
easat-4774	140	33	up	up	ADP
easat-4774	140	34	against	against	ADP
easat-4774	140	35	the	the	DET
easat-4774	140	36	[	[	NOUN
easat-4774	140	37	8	8	NUM
easat-4774	140	38	,	,	PUNCT
easat-4774	140	39	9	9	NUM
easat-4774	140	40	]	]	PUNCT
easat-4774	140	41	.	.	PUNCT
easat-4774	141	1	2.3.4	2.3.4	X
easat-4774	141	2	.	.	X
easat-4774	141	3	customer	customer	NOUN
easat-4774	141	4	perceived	perceive	VERB
easat-4774	141	5	value	value	NOUN
easat-4774	141	6	theory	theory	NOUN
easat-4774	141	7	the	the	DET
easat-4774	141	8	value	value	NOUN
easat-4774	141	9	that	that	PRON
easat-4774	141	10	the	the	DET
easat-4774	141	11	consumer	consumer	NOUN
easat-4774	141	12	receives	receive	VERB
easat-4774	141	13	is	be	AUX
easat-4774	141	14	known	know	VERB
easat-4774	141	15	as	as	ADP
easat-4774	141	16	customer	customer	NOUN
easat-4774	141	17	perceived	perceive	VERB
easat-4774	141	18	value	value	NOUN
easat-4774	141	19	and	and	CCONJ
easat-4774	141	20	was	be	AUX
easat-4774	141	21	first	first	ADV
easat-4774	141	22	introduced	introduce	VERB
easat-4774	141	23	by	by	ADP
easat-4774	141	24	zeithaml	zeithaml	PROPN
easat-4774	142	1	[	[	X
easat-4774	142	2	10	10	NUM
easat-4774	142	3	]	]	PUNCT
easat-4774	142	4	he	he	PRON
easat-4774	142	5	stated	state	VERB
easat-4774	142	6	that	that	SCONJ
easat-4774	142	7	satisfaction	satisfaction	NOUN
easat-4774	142	8	is	be	AUX
easat-4774	142	9	a	a	DET
easat-4774	142	10	consumer	consumer	NOUN
easat-4774	142	11	satisfaction	satisfaction	NOUN
easat-4774	142	12	from	from	ADP
easat-4774	142	13	the	the	DET
easat-4774	142	14	service	service	NOUN
easat-4774	142	15	which	which	PRON
easat-4774	142	16	is	be	AUX
easat-4774	142	17	based	base	VERB
easat-4774	142	18	on	on	ADP
easat-4774	142	19	what	what	PRON
easat-4774	142	20	they	they	PRON
easat-4774	142	21	have	have	AUX
easat-4774	142	22	to	to	PART
easat-4774	142	23	pay	pay	VERB
easat-4774	142	24	for	for	ADP
easat-4774	142	25	it	it	PRON
easat-4774	142	26	relative	relative	ADJ
easat-4774	142	27	to	to	ADP
easat-4774	142	28	its	its	PRON
easat-4774	142	29	perceived	perceive	VERB
easat-4774	142	30	value	value	NOUN
easat-4774	142	31	.	.	PUNCT
easat-4774	143	1	in	in	ADP
easat-4774	143	2	other	other	ADJ
easat-4774	143	3	words	word	NOUN
easat-4774	143	4	,	,	PUNCT
easat-4774	143	5	the	the	DET
easat-4774	143	6	consideration	consideration	NOUN
easat-4774	143	7	is	be	AUX
easat-4774	143	8	always	always	ADV
easat-4774	143	9	about	about	ADP
easat-4774	143	10	comparing	compare	VERB
easat-4774	143	11	benefits	benefit	NOUN
easat-4774	143	12	vis	vis	X
easat-4774	143	13	-	-	X
easat-4774	143	14	à	à	X
easat-4774	143	15	-	-	NOUN
easat-4774	143	16	vis	vis	X
easat-4774	143	17	price	price	NOUN
easat-4774	143	18	or	or	CCONJ
easat-4774	143	19	sacrifice	sacrifice	NOUN
easat-4774	143	20	.	.	PUNCT
easat-4774	144	1	benefits	benefit	NOUN
easat-4774	144	2	according	accord	VERB
easat-4774	144	3	to	to	ADP
easat-4774	144	4	zeithaml	zeithaml	PROPN
easat-4774	144	5	[	[	X
easat-4774	144	6	10	10	NUM
easat-4774	144	7	]	]	PUNCT
easat-4774	144	8	affect	affect	VERB
easat-4774	144	9	the	the	DET
easat-4774	144	10	perception	perception	NOUN
easat-4774	144	11	of	of	ADP
easat-4774	144	12	value	value	NOUN
easat-4774	144	13	:	:	PUNCT
easat-4774	144	14	•	•	NUM
easat-4774	144	15	quality	quality	NOUN
easat-4774	144	16	of	of	ADP
easat-4774	144	17	the	the	DET
easat-4774	144	18	service	service	NOUN
easat-4774	144	19	:	:	PUNCT
easat-4774	144	20	let	let	VERB
easat-4774	144	21	's	us	PRON
easat-4774	144	22	add	add	VERB
easat-4774	144	23	high	high	ADJ
easat-4774	144	24	-	-	PUNCT
easat-4774	144	25	quality	quality	NOUN
easat-4774	144	26	services	service	NOUN
easat-4774	144	27	since	since	SCONJ
easat-4774	144	28	this	this	PRON
easat-4774	144	29	clearly	clearly	ADV
easat-4774	144	30	enhances	enhance	VERB
easat-4774	144	31	perceived	perceive	VERB
easat-4774	144	32	value	value	NOUN
easat-4774	144	33	.	.	PUNCT
easat-4774	144	34	”	"	PUNCT
easat-4774	145	1	•	•	NUM
easat-4774	145	2	price	price	NOUN
easat-4774	145	3	fairness	fairness	NOUN
easat-4774	145	4	:	:	PUNCT
easat-4774	145	5	add	add	VERB
easat-4774	145	6	reasonable	reasonable	ADJ
easat-4774	145	7	fees	fee	NOUN
easat-4774	145	8	or	or	CCONJ
easat-4774	145	9	costs	cost	NOUN
easat-4774	145	10	for	for	ADP
easat-4774	145	11	price	price	NOUN
easat-4774	145	12	fairness	fairness	NOUN
easat-4774	145	13	since	since	SCONJ
easat-4774	145	14	this	this	PRON
easat-4774	145	15	also	also	ADV
easat-4774	145	16	increases	increase	VERB
easat-4774	145	17	perceived	perceive	VERB
easat-4774	145	18	value	value	NOUN
easat-4774	145	19	.	.	PUNCT
easat-4774	146	1	•	•	NUM
easat-4774	146	2	non	non	ADJ
easat-4774	146	3	-	-	ADJ
easat-4774	146	4	monetary	monetary	ADJ
easat-4774	146	5	costs	cost	NOUN
easat-4774	146	6	:	:	PUNCT
easat-4774	146	7	overall	overall	ADJ
easat-4774	146	8	,	,	PUNCT
easat-4774	146	9	thus	thus	ADV
easat-4774	146	10	,	,	PUNCT
easat-4774	146	11	these	these	PRON
easat-4774	146	12	include	include	VERB
easat-4774	146	13	the	the	DET
easat-4774	146	14	time	time	NOUN
easat-4774	146	15	,	,	PUNCT
easat-4774	146	16	and	and	CCONJ
easat-4774	146	17	effort	effort	NOUN
easat-4774	146	18	that	that	PRON
easat-4774	146	19	customers	customer	NOUN
easat-4774	146	20	invest	invest	VERB
easat-4774	146	21	and	and	CCONJ
easat-4774	146	22	convenience	convenience	VERB
easat-4774	146	23	or	or	CCONJ
easat-4774	146	24	easy	easy	ADJ
easat-4774	146	25	access	access	NOUN
easat-4774	146	26	to	to	ADP
easat-4774	146	27	the	the	DET
easat-4774	146	28	product	product	NOUN
easat-4774	146	29	.	.	PUNCT
easat-4774	147	1	in	in	ADP
easat-4774	147	2	the	the	DET
easat-4774	147	3	case	case	NOUN
easat-4774	147	4	of	of	ADP
easat-4774	147	5	banking	banking	NOUN
easat-4774	147	6	,	,	PUNCT
easat-4774	147	7	perceived	perceive	VERB
easat-4774	147	8	value	value	NOUN
easat-4774	147	9	will	will	AUX
easat-4774	147	10	appear	appear	VERB
easat-4774	147	11	in	in	ADP
easat-4774	147	12	the	the	DET
easat-4774	147	13	grade	grade	NOUN
easat-4774	147	14	of	of	ADP
easat-4774	147	15	online	online	ADJ
easat-4774	147	16	banking	banking	NOUN
easat-4774	147	17	services	service	NOUN
easat-4774	147	18	,	,	PUNCT
easat-4774	147	19	how	how	SCONJ
easat-4774	147	20	efficient	efficient	ADJ
easat-4774	147	21	in	in	ADP
easat-4774	147	22	-	-	PUNCT
easat-4774	147	23	branch	branch	NOUN
easat-4774	147	24	transactions	transaction	NOUN
easat-4774	147	25	are	be	AUX
easat-4774	147	26	and	and	CCONJ
easat-4774	147	27	what	what	PRON
easat-4774	147	28	kind	kind	NOUN
easat-4774	147	29	of	of	ADP
easat-4774	147	30	fees	fee	NOUN
easat-4774	147	31	are	be	AUX
easat-4774	147	32	charged	charge	VERB
easat-4774	147	33	for	for	ADP
easat-4774	147	34	certain	certain	ADJ
easat-4774	147	35	accounts	account	NOUN
easat-4774	147	36	or	or	CCONJ
easat-4774	147	37	services	service	NOUN
easat-4774	147	38	.	.	PUNCT
easat-4774	148	1	said	say	VERB
easat-4774	148	2	differently	differently	ADV
easat-4774	148	3	,	,	PUNCT
easat-4774	148	4	a	a	DET
easat-4774	148	5	bank	bank	NOUN
easat-4774	148	6	delivering	deliver	VERB
easat-4774	148	7	high	high	ADJ
easat-4774	148	8	-	-	PUNCT
easat-4774	148	9	value	value	NOUN
easat-4774	148	10	services	service	NOUN
easat-4774	148	11	at	at	ADP
easat-4774	148	12	a	a	DET
easat-4774	148	13	reasonable	reasonable	ADJ
easat-4774	148	14	cost	cost	NOUN
easat-4774	148	15	is	be	AUX
easat-4774	148	16	likely	likely	ADJ
easat-4774	148	17	to	to	PART
easat-4774	148	18	carry	carry	VERB
easat-4774	148	19	high	high	ADJ
easat-4774	148	20	customer	customer	NOUN
easat-4774	148	21	satisfaction	satisfaction	NOUN
easat-4774	148	22	because	because	SCONJ
easat-4774	148	23	customers	customer	NOUN
easat-4774	148	24	will	will	AUX
easat-4774	148	25	perceive	perceive	VERB
easat-4774	148	26	that	that	SCONJ
easat-4774	148	27	they	they	PRON
easat-4774	148	28	have	have	AUX
easat-4774	148	29	received	receive	VERB
easat-4774	148	30	an	an	DET
easat-4774	148	31	advantageous	advantageous	ADJ
easat-4774	148	32	exchange	exchange	NOUN
easat-4774	148	33	for	for	ADP
easat-4774	148	34	the	the	DET
easat-4774	148	35	resources	resource	NOUN
easat-4774	148	36	spent	spend	VERB
easat-4774	148	37	[	[	X
easat-4774	148	38	10	10	NUM
easat-4774	148	39	,	,	PUNCT
easat-4774	148	40	11	11	NUM
easat-4774	148	41	]	]	PUNCT
easat-4774	148	42	.	.	PUNCT
easat-4774	149	1	table	table	NOUN
easat-4774	149	2	3	3	NUM
easat-4774	149	3	.	.	PUNCT
easat-4774	150	1	summary	summary	NOUN
easat-4774	150	2	of	of	ADP
easat-4774	150	3	theories	theory	NOUN
easat-4774	150	4	and	and	CCONJ
easat-4774	150	5	their	their	PRON
easat-4774	150	6	application	application	NOUN
easat-4774	150	7	to	to	ADP
easat-4774	150	8	banking	banking	NOUN
easat-4774	150	9	services	service	NOUN
easat-4774	150	10	.	.	PUNCT
easat-4774	151	1	theory	theory	NOUN
easat-4774	151	2	/	/	SYM
easat-4774	151	3	model	model	NOUN
easat-4774	151	4	key	key	ADJ
easat-4774	151	5	concepts	concept	NOUN
easat-4774	151	6	application	application	NOUN
easat-4774	151	7	in	in	ADP
easat-4774	151	8	banking	banking	NOUN
easat-4774	151	9	servqual	servqual	ADJ
easat-4774	151	10	model	model	PROPN
easat-4774	151	11	service	service	NOUN
easat-4774	151	12	quality	quality	NOUN
easat-4774	151	13	dimensions	dimension	NOUN
easat-4774	151	14	:	:	PUNCT
easat-4774	151	15	tangibles	tangible	NOUN
easat-4774	151	16	,	,	PUNCT
easat-4774	151	17	reliability	reliability	NOUN
easat-4774	151	18	,	,	PUNCT
easat-4774	151	19	responsiveness	responsiveness	NOUN
easat-4774	151	20	,	,	PUNCT
easat-4774	151	21	assurance	assurance	NOUN
easat-4774	151	22	,	,	PUNCT
easat-4774	151	23	empathy	empathy	NOUN
easat-4774	151	24	assessing	assess	VERB
easat-4774	151	25	and	and	CCONJ
easat-4774	151	26	improving	improve	VERB
easat-4774	151	27	customer	customer	NOUN
easat-4774	151	28	interactions	interaction	NOUN
easat-4774	151	29	,	,	PUNCT
easat-4774	151	30	branch	branch	NOUN
easat-4774	151	31	environment	environment	NOUN
easat-4774	151	32	,	,	PUNCT
easat-4774	151	33	and	and	CCONJ
easat-4774	151	34	service	service	NOUN
easat-4774	151	35	accuracy	accuracy	NOUN
easat-4774	151	36	to	to	PART
easat-4774	151	37	boost	boost	VERB
easat-4774	151	38	satisfaction	satisfaction	NOUN
easat-4774	151	39	expectancy	expectancy	NOUN
easat-4774	151	40	-	-	PUNCT
easat-4774	151	41	disconfirmation	disconfirmation	NOUN
easat-4774	151	42	theory	theory	NOUN
easat-4774	151	43	satisfaction	satisfaction	NOUN
easat-4774	151	44	depends	depend	VERB
easat-4774	151	45	on	on	ADP
easat-4774	151	46	whether	whether	SCONJ
easat-4774	151	47	experience	experience	NOUN
easat-4774	151	48	meets	meet	VERB
easat-4774	151	49	,	,	PUNCT
easat-4774	151	50	exceeds	exceed	NOUN
easat-4774	151	51	,	,	PUNCT
easat-4774	151	52	or	or	CCONJ
easat-4774	151	53	falls	fall	VERB
easat-4774	151	54	short	short	ADV
easat-4774	151	55	of	of	ADP
easat-4774	151	56	expectations	expectation	NOUN
easat-4774	151	57	ensuring	ensure	VERB
easat-4774	151	58	service	service	NOUN
easat-4774	151	59	consistency	consistency	NOUN
easat-4774	151	60	in	in	ADP
easat-4774	151	61	transactions	transaction	NOUN
easat-4774	151	62	,	,	PUNCT
easat-4774	151	63	account	account	NOUN
easat-4774	151	64	management	management	NOUN
easat-4774	151	65	,	,	PUNCT
easat-4774	151	66	and	and	CCONJ
easat-4774	151	67	support	support	NOUN
easat-4774	151	68	to	to	PART
easat-4774	151	69	meet	meet	VERB
easat-4774	151	70	or	or	CCONJ
easat-4774	151	71	exceed	exceed	VERB
easat-4774	151	72	customer	customer	NOUN
easat-4774	151	73	expectations	expectation	NOUN
easat-4774	151	74	customer	customer	NOUN
easat-4774	151	75	perceived	perceive	VERB
easat-4774	151	76	value	value	NOUN
easat-4774	151	77	theory	theory	NOUN
easat-4774	151	78	perceived	perceive	VERB
easat-4774	151	79	value	value	NOUN
easat-4774	151	80	based	base	VERB
easat-4774	151	81	on	on	ADP
easat-4774	151	82	service	service	NOUN
easat-4774	151	83	benefits	benefit	NOUN
easat-4774	151	84	versus	versus	ADP
easat-4774	151	85	costs	cost	NOUN
easat-4774	151	86	enhancing	enhance	VERB
easat-4774	151	87	perceived	perceive	VERB
easat-4774	151	88	value	value	NOUN
easat-4774	151	89	by	by	ADP
easat-4774	151	90	balancing	balance	VERB
easat-4774	151	91	service	service	NOUN
easat-4774	151	92	quality	quality	NOUN
easat-4774	151	93	and	and	CCONJ
easat-4774	151	94	price	price	NOUN
easat-4774	151	95	,	,	PUNCT
easat-4774	151	96	offering	offer	VERB
easat-4774	151	97	accessible	accessible	ADJ
easat-4774	151	98	,	,	PUNCT
easat-4774	151	99	efficient	efficient	ADJ
easat-4774	151	100	banking	banking	NOUN
easat-4774	151	101	options	option	NOUN
easat-4774	151	102	to	to	PART
easat-4774	151	103	satisfy	satisfy	VERB
easat-4774	151	104	customers	customer	NOUN
easat-4774	151	105	1412	1412	NUM
easat-4774	151	106	edelweiss	edelweiss	PROPN
easat-4774	151	107	applied	apply	VERB
easat-4774	151	108	science	science	NOUN
easat-4774	151	109	and	and	CCONJ
easat-4774	151	110	technology	technology	NOUN
easat-4774	151	111	issn	issn	PROPN
easat-4774	151	112	:	:	PUNCT
easat-4774	151	113	2576	2576	NUM
easat-4774	151	114	-	-	SYM
easat-4774	151	115	8484	8484	NUM
easat-4774	151	116	vol	vol	NOUN
easat-4774	151	117	.	.	PROPN
easat-4774	152	1	9	9	NUM
easat-4774	152	2	,	,	PUNCT
easat-4774	152	3	no	no	INTJ
easat-4774	152	4	.	.	NOUN
easat-4774	152	5	2	2	NUM
easat-4774	152	6	:	:	PUNCT
easat-4774	152	7	1406	1406	NUM
easat-4774	152	8	-	-	SYM
easat-4774	152	9	1419	1419	NUM
easat-4774	152	10	,	,	PUNCT
easat-4774	152	11	2025	2025	NUM
easat-4774	152	12	doi	doi	NOUN
easat-4774	152	13	:	:	PUNCT
easat-4774	152	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	152	15	©	©	PROPN
easat-4774	152	16	2025	2025	NUM
easat-4774	152	17	by	by	ADP
easat-4774	152	18	the	the	DET
easat-4774	152	19	author	author	NOUN
easat-4774	152	20	;	;	PUNCT
easat-4774	153	1	licensee	licensee	PROPN
easat-4774	153	2	learning	learn	VERB
easat-4774	153	3	gate	gate	PROPN
easat-4774	153	4	figure	figure	NOUN
easat-4774	153	5	1	1	NUM
easat-4774	153	6	.	.	PUNCT
easat-4774	153	7	theories	theory	NOUN
easat-4774	153	8	of	of	ADP
easat-4774	153	9	customer	customer	NOUN
easat-4774	153	10	satisfaction	satisfaction	NOUN
easat-4774	153	11	applied	apply	VERB
easat-4774	153	12	to	to	ADP
easat-4774	153	13	banking	banking	NOUN
easat-4774	153	14	.	.	PUNCT
easat-4774	154	1	3	3	X
easat-4774	154	2	.	.	X
easat-4774	154	3	experimental	experimental	ADJ
easat-4774	154	4	framework	framework	NOUN
easat-4774	154	5	3.1	3.1	NUM
easat-4774	154	6	.	.	PUNCT
easat-4774	154	7	study	study	NOUN
easat-4774	154	8	sample	sample	NOUN
easat-4774	154	9	thus	thus	ADV
easat-4774	154	10	enhancing	enhance	VERB
easat-4774	154	11	a	a	DET
easat-4774	154	12	wider	wide	ADJ
easat-4774	154	13	spread	spread	NOUN
easat-4774	154	14	of	of	ADP
easat-4774	154	15	demography	demography	NOUN
easat-4774	154	16	and	and	CCONJ
easat-4774	154	17	therefore	therefore	ADV
easat-4774	154	18	enhancing	enhance	VERB
easat-4774	154	19	the	the	DET
easat-4774	154	20	generalizability	generalizability	NOUN
easat-4774	154	21	of	of	ADP
easat-4774	154	22	the	the	DET
easat-4774	154	23	findings	finding	NOUN
easat-4774	154	24	to	to	ADP
easat-4774	154	25	other	other	ADJ
easat-4774	154	26	unidentified	unidentified	ADJ
easat-4774	154	27	customers	customer	NOUN
easat-4774	154	28	in	in	ADP
easat-4774	154	29	the	the	DET
easat-4774	154	30	system	system	NOUN
easat-4774	154	31	.	.	PUNCT
easat-4774	155	1	a	a	DET
easat-4774	155	2	combination	combination	NOUN
easat-4774	155	3	of	of	ADP
easat-4774	155	4	random	random	ADJ
easat-4774	155	5	and	and	CCONJ
easat-4774	155	6	stratified	stratified	ADJ
easat-4774	155	7	sampling	sampling	NOUN
easat-4774	155	8	techniques	technique	NOUN
easat-4774	155	9	was	be	AUX
easat-4774	155	10	used	use	VERB
easat-4774	155	11	to	to	PART
easat-4774	155	12	get	get	VERB
easat-4774	155	13	customers	customer	NOUN
easat-4774	155	14	from	from	ADP
easat-4774	155	15	different	different	ADJ
easat-4774	155	16	branches	branch	NOUN
easat-4774	155	17	in	in	ADP
easat-4774	155	18	the	the	DET
easat-4774	155	19	banking	banking	NOUN
easat-4774	155	20	network	network	NOUN
easat-4774	155	21	in	in	ADP
easat-4774	155	22	order	order	NOUN
easat-4774	155	23	to	to	PART
easat-4774	155	24	avoid	avoid	VERB
easat-4774	155	25	homogeneity	homogeneity	NOUN
easat-4774	155	26	.	.	PUNCT
easat-4774	156	1	key	key	ADJ
easat-4774	156	2	demographic	demographic	ADJ
easat-4774	156	3	characteristics	characteristic	NOUN
easat-4774	156	4	considered	consider	VERB
easat-4774	156	5	in	in	ADP
easat-4774	156	6	the	the	DET
easat-4774	156	7	sample	sample	NOUN
easat-4774	156	8	include	include	VERB
easat-4774	156	9	:	:	PUNCT
easat-4774	156	10	•	•	X
easat-4774	156	11	age	age	NOUN
easat-4774	156	12	:	:	PUNCT
easat-4774	156	13	the	the	DET
easat-4774	156	14	sample	sample	NOUN
easat-4774	156	15	includes	include	VERB
easat-4774	156	16	customers	customer	NOUN
easat-4774	156	17	across	across	ADP
easat-4774	156	18	multiple	multiple	ADJ
easat-4774	156	19	age	age	NOUN
easat-4774	156	20	groups	group	NOUN
easat-4774	156	21	to	to	PART
easat-4774	156	22	understand	understand	VERB
easat-4774	156	23	how	how	SCONJ
easat-4774	156	24	customer	customer	NOUN
easat-4774	156	25	satisfaction	satisfaction	NOUN
easat-4774	156	26	may	may	AUX
easat-4774	156	27	vary	vary	VERB
easat-4774	156	28	with	with	ADP
easat-4774	156	29	age	age	NOUN
easat-4774	156	30	.	.	PUNCT
easat-4774	157	1	age	age	NOUN
easat-4774	157	2	categories	category	NOUN
easat-4774	157	3	typically	typically	ADV
easat-4774	157	4	include	include	VERB
easat-4774	157	5	:	:	PUNCT
easat-4774	157	6	•	•	NUM
easat-4774	157	7	18	18	NUM
easat-4774	157	8	-	-	SYM
easat-4774	157	9	30	30	NUM
easat-4774	157	10	years	year	NOUN
easat-4774	157	11	•	•	NOUN
easat-4774	157	12	31	31	NUM
easat-4774	157	13	-	-	SYM
easat-4774	157	14	45	45	NUM
easat-4774	157	15	years	year	NOUN
easat-4774	157	16	•	•	ADV
easat-4774	157	17	46	46	NUM
easat-4774	157	18	-	-	SYM
easat-4774	157	19	60	60	NUM
easat-4774	157	20	years	year	NOUN
easat-4774	157	21	•	•	ADV
easat-4774	157	22	over	over	ADP
easat-4774	157	23	60	60	NUM
easat-4774	157	24	years	year	NOUN
easat-4774	157	25	•	•	ADP
easat-4774	157	26	gender	gender	NOUN
easat-4774	157	27	:	:	PUNCT
easat-4774	157	28	both	both	CCONJ
easat-4774	157	29	male	male	ADJ
easat-4774	157	30	and	and	CCONJ
easat-4774	157	31	female	female	ADJ
easat-4774	157	32	customers	customer	NOUN
easat-4774	157	33	are	be	AUX
easat-4774	157	34	included	include	VERB
easat-4774	157	35	in	in	ADP
easat-4774	157	36	the	the	DET
easat-4774	157	37	study	study	NOUN
easat-4774	157	38	to	to	PART
easat-4774	157	39	capture	capture	VERB
easat-4774	157	40	any	any	DET
easat-4774	157	41	gender	gender	NOUN
easat-4774	157	42	-	-	PUNCT
easat-4774	157	43	related	relate	VERB
easat-4774	157	44	differences	difference	NOUN
easat-4774	157	45	in	in	ADP
easat-4774	157	46	perceptions	perception	NOUN
easat-4774	157	47	of	of	ADP
easat-4774	157	48	banking	banking	NOUN
easat-4774	157	49	services	service	NOUN
easat-4774	157	50	.	.	PUNCT
easat-4774	158	1	•	•	NUM
easat-4774	158	2	education	education	NOUN
easat-4774	158	3	level	level	NOUN
easat-4774	158	4	:	:	PUNCT
easat-4774	158	5	education	education	NOUN
easat-4774	158	6	level	level	NOUN
easat-4774	158	7	is	be	AUX
easat-4774	158	8	categorized	categorize	VERB
easat-4774	158	9	to	to	PART
easat-4774	158	10	determine	determine	VERB
easat-4774	158	11	if	if	SCONJ
easat-4774	158	12	satisfaction	satisfaction	NOUN
easat-4774	158	13	levels	level	NOUN
easat-4774	158	14	vary	vary	VERB
easat-4774	158	15	with	with	ADP
easat-4774	158	16	educational	educational	ADJ
easat-4774	158	17	background	background	NOUN
easat-4774	158	18	.	.	PUNCT
easat-4774	159	1	categories	category	NOUN
easat-4774	159	2	include	include	VERB
easat-4774	159	3	:	:	PUNCT
easat-4774	159	4	•	•	NUM
easat-4774	159	5	high	high	ADJ
easat-4774	159	6	school	school	NOUN
easat-4774	159	7	or	or	CCONJ
easat-4774	159	8	less	less	ADJ
easat-4774	159	9	•	•	ADJ
easat-4774	159	10	associate	associate	NOUN
easat-4774	159	11	degree	degree	NOUN
easat-4774	159	12	•	•	ADP
easat-4774	159	13	bachelor	bachelor	NOUN
easat-4774	159	14	’s	’s	NOUN
easat-4774	159	15	degree	degree	NOUN
easat-4774	159	16	•	•	NOUN
easat-4774	159	17	graduate	graduate	NOUN
easat-4774	159	18	or	or	CCONJ
easat-4774	159	19	professional	professional	ADJ
easat-4774	159	20	degree	degree	NOUN
easat-4774	159	21	•	•	NOUN
easat-4774	159	22	income	income	NOUN
easat-4774	159	23	level	level	NOUN
easat-4774	159	24	:	:	PUNCT
easat-4774	159	25	the	the	DET
easat-4774	159	26	study	study	NOUN
easat-4774	159	27	also	also	ADV
easat-4774	159	28	considers	consider	VERB
easat-4774	159	29	income	income	NOUN
easat-4774	159	30	levels	level	NOUN
easat-4774	159	31	,	,	PUNCT
easat-4774	159	32	as	as	SCONJ
easat-4774	159	33	financial	financial	ADJ
easat-4774	159	34	needs	need	NOUN
easat-4774	159	35	and	and	CCONJ
easat-4774	159	36	expectations	expectation	NOUN
easat-4774	159	37	can	can	AUX
easat-4774	159	38	vary	vary	VERB
easat-4774	159	39	greatly	greatly	ADV
easat-4774	159	40	across	across	ADP
easat-4774	159	41	income	income	NOUN
easat-4774	159	42	brackets	bracket	NOUN
easat-4774	159	43	.	.	PUNCT
easat-4774	160	1	income	income	NOUN
easat-4774	160	2	is	be	AUX
easat-4774	160	3	typically	typically	ADV
easat-4774	160	4	categorized	categorize	VERB
easat-4774	160	5	as	as	ADP
easat-4774	160	6	:	:	PUNCT
easat-4774	160	7	1413	1413	NUM
easat-4774	160	8	edelweiss	edelweiss	PROPN
easat-4774	160	9	applied	apply	VERB
easat-4774	160	10	science	science	NOUN
easat-4774	160	11	and	and	CCONJ
easat-4774	160	12	technology	technology	NOUN
easat-4774	160	13	issn	issn	PROPN
easat-4774	160	14	:	:	PUNCT
easat-4774	160	15	2576	2576	NUM
easat-4774	160	16	-	-	SYM
easat-4774	160	17	8484	8484	NUM
easat-4774	160	18	vol	vol	NOUN
easat-4774	160	19	.	.	PROPN
easat-4774	161	1	9	9	NUM
easat-4774	161	2	,	,	PUNCT
easat-4774	161	3	no	no	INTJ
easat-4774	161	4	.	.	NOUN
easat-4774	161	5	2	2	NUM
easat-4774	161	6	:	:	PUNCT
easat-4774	161	7	1406	1406	NUM
easat-4774	161	8	-	-	SYM
easat-4774	161	9	1419	1419	NUM
easat-4774	161	10	,	,	PUNCT
easat-4774	161	11	2025	2025	NUM
easat-4774	161	12	doi	doi	NOUN
easat-4774	161	13	:	:	PUNCT
easat-4774	161	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	161	15	©	©	PROPN
easat-4774	161	16	2025	2025	NUM
easat-4774	161	17	by	by	ADP
easat-4774	161	18	the	the	DET
easat-4774	161	19	author	author	NOUN
easat-4774	161	20	;	;	PUNCT
easat-4774	161	21	licensee	licensee	PROPN
easat-4774	161	22	learning	learning	NOUN
easat-4774	161	23	gate	gate	VERB
easat-4774	161	24	•	•	ADP
easat-4774	161	25	low	low	ADJ
easat-4774	161	26	income	income	NOUN
easat-4774	161	27	(	(	PUNCT
easat-4774	161	28	below	below	ADP
easat-4774	161	29	average	average	ADJ
easat-4774	161	30	)	)	PUNCT
easat-4774	161	31	•	•	ADV
easat-4774	161	32	middle	middle	ADJ
easat-4774	161	33	income	income	NOUN
easat-4774	161	34	(	(	PUNCT
easat-4774	161	35	average	average	ADJ
easat-4774	161	36	)	)	PUNCT
easat-4774	161	37	•	•	NUM
easat-4774	161	38	high	high	ADJ
easat-4774	161	39	income	income	NOUN
easat-4774	161	40	(	(	PUNCT
easat-4774	161	41	above	above	ADP
easat-4774	161	42	average	average	ADJ
easat-4774	161	43	)	)	PUNCT
easat-4774	161	44	•	•	NUM
easat-4774	161	45	employment	employment	NOUN
easat-4774	161	46	status	status	NOUN
easat-4774	161	47	:	:	PUNCT
easat-4774	161	48	employment	employment	NOUN
easat-4774	161	49	status	status	NOUN
easat-4774	161	50	is	be	AUX
easat-4774	161	51	included	include	VERB
easat-4774	161	52	to	to	PART
easat-4774	161	53	examine	examine	VERB
easat-4774	161	54	if	if	SCONJ
easat-4774	161	55	customer	customer	NOUN
easat-4774	161	56	satisfaction	satisfaction	NOUN
easat-4774	161	57	is	be	AUX
easat-4774	161	58	influenced	influence	VERB
easat-4774	161	59	by	by	ADP
easat-4774	161	60	occupational	occupational	ADJ
easat-4774	161	61	needs	need	NOUN
easat-4774	161	62	.	.	PUNCT
easat-4774	162	1	categories	category	NOUN
easat-4774	162	2	include	include	VERB
easat-4774	162	3	:	:	PUNCT
easat-4774	162	4	•	•	NUM
easat-4774	162	5	employed	employ	VERB
easat-4774	162	6	•	•	NOUN
easat-4774	162	7	self	self	NOUN
easat-4774	162	8	-	-	PUNCT
easat-4774	162	9	employed	employ	VERB
easat-4774	162	10	•	•	NUM
easat-4774	162	11	student	student	NOUN
easat-4774	162	12	•	•	NOUN
easat-4774	162	13	retired	retire	VERB
easat-4774	162	14	•	•	NUM
easat-4774	162	15	frequency	frequency	NOUN
easat-4774	162	16	of	of	ADP
easat-4774	162	17	bank	bank	NOUN
easat-4774	162	18	use	use	NOUN
easat-4774	162	19	:	:	PUNCT
easat-4774	162	20	frequency	frequency	NOUN
easat-4774	162	21	of	of	ADP
easat-4774	162	22	bank	bank	NOUN
easat-4774	162	23	use	use	NOUN
easat-4774	162	24	may	may	AUX
easat-4774	162	25	also	also	ADV
easat-4774	162	26	affect	affect	VERB
easat-4774	162	27	satisfaction	satisfaction	NOUN
easat-4774	162	28	,	,	PUNCT
easat-4774	162	29	so	so	CCONJ
easat-4774	162	30	the	the	DET
easat-4774	162	31	sample	sample	NOUN
easat-4774	162	32	includes	include	VERB
easat-4774	162	33	customers	customer	NOUN
easat-4774	162	34	who	who	PRON
easat-4774	162	35	visit	visit	VERB
easat-4774	162	36	the	the	DET
easat-4774	162	37	bank	bank	NOUN
easat-4774	162	38	frequently	frequently	ADV
easat-4774	162	39	,	,	PUNCT
easat-4774	162	40	occasionally	occasionally	ADV
easat-4774	162	41	,	,	PUNCT
easat-4774	162	42	and	and	CCONJ
easat-4774	162	43	rarely	rarely	ADV
easat-4774	162	44	.	.	PUNCT
easat-4774	163	1	a	a	DET
easat-4774	163	2	sufficient	sufficient	ADJ
easat-4774	163	3	number	number	NOUN
easat-4774	163	4	of	of	ADP
easat-4774	163	5	participants	participant	NOUN
easat-4774	163	6	from	from	ADP
easat-4774	163	7	each	each	DET
easat-4774	163	8	demographic	demographic	ADJ
easat-4774	163	9	group	group	NOUN
easat-4774	163	10	is	be	AUX
easat-4774	163	11	selected	select	VERB
easat-4774	163	12	to	to	PART
easat-4774	163	13	enable	enable	VERB
easat-4774	163	14	meaningful	meaningful	ADJ
easat-4774	163	15	analysis	analysis	NOUN
easat-4774	163	16	and	and	CCONJ
easat-4774	163	17	comparison	comparison	NOUN
easat-4774	163	18	.	.	PUNCT
easat-4774	164	1	this	this	DET
easat-4774	164	2	sample	sample	NOUN
easat-4774	164	3	ensures	ensure	VERB
easat-4774	164	4	that	that	SCONJ
easat-4774	164	5	the	the	DET
easat-4774	164	6	study	study	NOUN
easat-4774	164	7	accurately	accurately	ADV
easat-4774	164	8	reflects	reflect	VERB
easat-4774	164	9	the	the	DET
easat-4774	164	10	needs	need	NOUN
easat-4774	164	11	and	and	CCONJ
easat-4774	164	12	expectations	expectation	NOUN
easat-4774	164	13	of	of	ADP
easat-4774	164	14	diverse	diverse	ADJ
easat-4774	164	15	customer	customer	NOUN
easat-4774	164	16	groups	group	NOUN
easat-4774	164	17	,	,	PUNCT
easat-4774	164	18	providing	provide	VERB
easat-4774	164	19	a	a	DET
easat-4774	164	20	comprehensive	comprehensive	ADJ
easat-4774	164	21	view	view	NOUN
easat-4774	164	22	of	of	ADP
easat-4774	164	23	customer	customer	NOUN
easat-4774	164	24	satisfaction	satisfaction	NOUN
easat-4774	164	25	with	with	ADP
easat-4774	164	26	banking	banking	NOUN
easat-4774	164	27	services	service	NOUN
easat-4774	164	28	.	.	PUNCT
easat-4774	164	29	)	)	PUNCT
easat-4774	165	1	attached	attach	VERB
easat-4774	165	2	(	(	PUNCT
easat-4774	165	3	1	1	NUM
easat-4774	165	4	)	)	PUNCT
easat-4774	165	5	(	(	PUNCT
easat-4774	165	6	3.2	3.2	NUM
easat-4774	165	7	.	.	PUNCT
easat-4774	166	1	research	research	NOUN
easat-4774	166	2	tool	tool	NOUN
easat-4774	166	3	the	the	DET
easat-4774	166	4	primary	primary	ADJ
easat-4774	166	5	research	research	NOUN
easat-4774	166	6	instrument	instrument	NOUN
easat-4774	166	7	employed	employ	VERB
easat-4774	166	8	in	in	ADP
easat-4774	166	9	this	this	DET
easat-4774	166	10	study	study	NOUN
easat-4774	166	11	is	be	AUX
easat-4774	166	12	a	a	DET
easat-4774	166	13	structured	structured	ADJ
easat-4774	166	14	questionnaire	questionnaire	NOUN
easat-4774	166	15	in	in	ADP
easat-4774	166	16	order	order	NOUN
easat-4774	166	17	to	to	PART
easat-4774	166	18	gather	gather	VERB
easat-4774	166	19	quantitative	quantitative	ADJ
easat-4774	166	20	data	datum	NOUN
easat-4774	166	21	concerning	concern	VERB
easat-4774	166	22	different	different	ADJ
easat-4774	166	23	dimensions	dimension	NOUN
easat-4774	166	24	of	of	ADP
easat-4774	166	25	customer	customer	NOUN
easat-4774	166	26	satisfaction	satisfaction	NOUN
easat-4774	166	27	with	with	ADP
easat-4774	166	28	banking	banking	NOUN
easat-4774	166	29	services	service	NOUN
easat-4774	166	30	.	.	PUNCT
easat-4774	167	1	it	it	PRON
easat-4774	167	2	attempts	attempt	VERB
easat-4774	167	3	to	to	PART
easat-4774	167	4	draw	draw	VERB
easat-4774	167	5	minutely	minutely	ADV
easat-4774	167	6	into	into	ADP
easat-4774	167	7	the	the	DET
easat-4774	167	8	customers	customer	NOUN
easat-4774	167	9	’	’	PART
easat-4774	167	10	perceptions	perception	NOUN
easat-4774	167	11	and	and	CCONJ
easat-4774	167	12	experiences	experience	NOUN
easat-4774	167	13	with	with	ADP
easat-4774	167	14	the	the	DET
easat-4774	167	15	pivotal	pivotal	ADJ
easat-4774	167	16	service	service	NOUN
easat-4774	167	17	attributes	attribute	VERB
easat-4774	167	18	.	.	PUNCT
easat-4774	168	1	each	each	PRON
easat-4774	168	2	of	of	ADP
easat-4774	168	3	these	these	DET
easat-4774	168	4	various	various	ADJ
easat-4774	168	5	attributes	attribute	NOUN
easat-4774	168	6	is	be	AUX
easat-4774	168	7	gauged	gauge	VERB
easat-4774	168	8	by	by	ADP
easat-4774	168	9	a	a	DET
easat-4774	168	10	set	set	NOUN
easat-4774	168	11	of	of	ADP
easat-4774	168	12	statements	statement	NOUN
easat-4774	168	13	measured	measure	VERB
easat-4774	168	14	on	on	ADP
easat-4774	168	15	the	the	DET
easat-4774	168	16	likert	likert	ADJ
easat-4774	168	17	scale	scale	NOUN
easat-4774	168	18	,	,	PUNCT
easat-4774	168	19	usually	usually	ADV
easat-4774	168	20	varying	vary	VERB
easat-4774	168	21	from	from	ADP
easat-4774	168	22	1	1	NUM
easat-4774	168	23	(	(	PUNCT
easat-4774	168	24	strongly	strongly	ADV
easat-4774	168	25	disagree	disagree	VERB
easat-4774	168	26	)	)	PUNCT
easat-4774	168	27	to	to	ADP
easat-4774	168	28	5	5	NUM
easat-4774	168	29	(	(	PUNCT
easat-4774	168	30	strongly	strongly	ADV
easat-4774	168	31	agree	agree	VERB
easat-4774	168	32	)	)	PUNCT
easat-4774	168	33	,	,	PUNCT
easat-4774	168	34	to	to	PART
easat-4774	168	35	measure	measure	VERB
easat-4774	168	36	the	the	DET
easat-4774	168	37	satisfaction	satisfaction	NOUN
easat-4774	168	38	level	level	NOUN
easat-4774	168	39	.	.	PUNCT
easat-4774	168	40	)	)	PUNCT
easat-4774	169	1	attached(2	attached(2	PROPN
easat-4774	169	2	)	)	PUNCT
easat-4774	170	1	(	(	PUNCT
easat-4774	170	2	3.3	3.3	NUM
easat-4774	170	3	.	.	PUNCT
easat-4774	170	4	data	datum	NOUN
easat-4774	170	5	collection	collection	NOUN
easat-4774	170	6	data	datum	NOUN
easat-4774	170	7	collection	collection	NOUN
easat-4774	170	8	has	have	AUX
easat-4774	170	9	been	be	AUX
easat-4774	170	10	well	well	ADV
easat-4774	170	11	structured	structure	VERB
easat-4774	170	12	so	so	SCONJ
easat-4774	170	13	that	that	SCONJ
easat-4774	170	14	all	all	DET
easat-4774	170	15	the	the	DET
easat-4774	170	16	relevant	relevant	ADJ
easat-4774	170	17	information	information	NOUN
easat-4774	170	18	related	relate	VERB
easat-4774	170	19	to	to	ADP
easat-4774	170	20	the	the	DET
easat-4774	170	21	sample	sample	NOUN
easat-4774	170	22	may	may	AUX
easat-4774	170	23	be	be	AUX
easat-4774	170	24	true	true	ADJ
easat-4774	170	25	,	,	PUNCT
easat-4774	170	26	and	and	CCONJ
easat-4774	170	27	it	it	PRON
easat-4774	170	28	is	be	AUX
easat-4774	170	29	a	a	DET
easat-4774	170	30	quite	quite	ADV
easat-4774	170	31	reliable	reliable	ADJ
easat-4774	170	32	reflection	reflection	NOUN
easat-4774	170	33	of	of	ADP
easat-4774	170	34	the	the	DET
easat-4774	170	35	level	level	NOUN
easat-4774	170	36	of	of	ADP
easat-4774	170	37	customer	customer	NOUN
easat-4774	170	38	satisfaction	satisfaction	NOUN
easat-4774	170	39	regarding	regard	VERB
easat-4774	170	40	banking	banking	NOUN
easat-4774	170	41	services	service	NOUN
easat-4774	170	42	.	.	PUNCT
easat-4774	171	1	the	the	DET
easat-4774	171	2	process	process	NOUN
easat-4774	171	3	will	will	AUX
easat-4774	171	4	go	go	VERB
easat-4774	171	5	on	on	ADP
easat-4774	171	6	through	through	ADP
easat-4774	171	7	several	several	ADJ
easat-4774	171	8	steps	step	NOUN
easat-4774	171	9	as	as	SCONJ
easat-4774	171	10	follows	follow	VERB
easat-4774	171	11	:	:	PUNCT
easat-4774	171	12	3.3.1	3.3.1	X
easat-4774	171	13	.	.	PUNCT
easat-4774	171	14	survey	survey	NOUN
easat-4774	171	15	distribution	distribution	NOUN
easat-4774	171	16	•	•	NOUN
easat-4774	171	17	distribution	distribution	NOUN
easat-4774	171	18	:	:	PUNCT
easat-4774	171	19	the	the	DET
easat-4774	171	20	survey	survey	NOUN
easat-4774	171	21	will	will	AUX
easat-4774	171	22	be	be	AUX
easat-4774	171	23	conducted	conduct	VERB
easat-4774	171	24	through	through	ADP
easat-4774	171	25	online	online	NOUN
easat-4774	171	26	and	and	CCONJ
easat-4774	171	27	on	on	ADP
easat-4774	171	28	site	site	NOUN
easat-4774	171	29	at	at	ADP
easat-4774	171	30	branches	branch	NOUN
easat-4774	171	31	to	to	PART
easat-4774	171	32	ensure	ensure	VERB
easat-4774	171	33	maximum	maximum	ADJ
easat-4774	171	34	outreach	outreach	NOUN
easat-4774	171	35	.	.	PUNCT
easat-4774	172	1	online	online	ADJ
easat-4774	172	2	survey	survey	NOUN
easat-4774	172	3	will	will	AUX
easat-4774	172	4	be	be	AUX
easat-4774	172	5	emailed	email	VERB
easat-4774	172	6	to	to	ADP
easat-4774	172	7	selected	select	VERB
easat-4774	172	8	customers	customer	NOUN
easat-4774	172	9	and	and	CCONJ
easat-4774	172	10	consented	consent	VERB
easat-4774	172	11	customers	customer	NOUN
easat-4774	172	12	with	with	ADP
easat-4774	172	13	captured	capture	VERB
easat-4774	172	14	contact	contact	NOUN
easat-4774	172	15	information	information	NOUN
easat-4774	172	16	,	,	PUNCT
easat-4774	172	17	whereas	whereas	SCONJ
easat-4774	172	18	,	,	PUNCT
easat-4774	172	19	hard	hard	ADJ
easat-4774	172	20	copies	copy	NOUN
easat-4774	172	21	will	will	AUX
easat-4774	172	22	be	be	AUX
easat-4774	172	23	available	available	ADJ
easat-4774	172	24	at	at	ADP
easat-4774	172	25	selected	select	VERB
easat-4774	172	26	branches	branch	NOUN
easat-4774	172	27	only	only	ADV
easat-4774	172	28	.	.	PUNCT
easat-4774	173	1	•	•	NOUN
easat-4774	173	2	sampling	sample	VERB
easat-4774	173	3	method	method	NOUN
easat-4774	173	4	:	:	PUNCT
easat-4774	173	5	to	to	PART
easat-4774	173	6	see	see	VERB
easat-4774	173	7	that	that	SCONJ
easat-4774	173	8	the	the	DET
easat-4774	173	9	sample	sample	NOUN
easat-4774	173	10	would	would	AUX
easat-4774	173	11	be	be	AUX
easat-4774	173	12	representing	represent	VERB
easat-4774	173	13	various	various	ADJ
easat-4774	173	14	demographic	demographic	ADJ
easat-4774	173	15	segments	segment	NOUN
easat-4774	173	16	like	like	ADP
easat-4774	173	17	age	age	NOUN
easat-4774	173	18	,	,	PUNCT
easat-4774	173	19	gender	gender	NOUN
easat-4774	173	20	,	,	PUNCT
easat-4774	173	21	income	income	NOUN
easat-4774	173	22	level	level	NOUN
easat-4774	173	23	,	,	PUNCT
easat-4774	173	24	and	and	CCONJ
easat-4774	173	25	education	education	NOUN
easat-4774	173	26	,	,	PUNCT
easat-4774	173	27	a	a	DET
easat-4774	173	28	stratified	stratified	ADJ
easat-4774	173	29	random	random	ADJ
easat-4774	173	30	sampling	sampling	NOUN
easat-4774	173	31	method	method	NOUN
easat-4774	173	32	is	be	AUX
easat-4774	173	33	used	use	VERB
easat-4774	173	34	.	.	PUNCT
easat-4774	174	1	hereby	hereby	ADV
easat-4774	174	2	introduced	introduce	VERB
easat-4774	174	3	at	at	ADP
easat-4774	174	4	the	the	DET
easat-4774	174	5	stage	stage	NOUN
easat-4774	174	6	of	of	ADP
easat-4774	174	7	the	the	DET
easat-4774	174	8	sample	sample	NOUN
easat-4774	174	9	selection	selection	NOUN
easat-4774	174	10	,	,	PUNCT
easat-4774	174	11	the	the	DET
easat-4774	174	12	method	method	NOUN
easat-4774	174	13	secures	secure	VERB
easat-4774	174	14	minimizing	minimize	VERB
easat-4774	174	15	the	the	DET
easat-4774	174	16	formal	formal	ADJ
easat-4774	174	17	error	error	NOUN
easat-4774	174	18	in	in	ADP
easat-4774	174	19	one	one	NUM
easat-4774	174	20	’s	’s	PART
easat-4774	174	21	analytics	analytic	NOUN
easat-4774	174	22	due	due	ADP
easat-4774	174	23	to	to	ADP
easat-4774	174	24	incompleteness	incompleteness	NOUN
easat-4774	174	25	with	with	ADP
easat-4774	174	26	information	information	NOUN
easat-4774	174	27	obtained	obtain	VERB
easat-4774	174	28	through	through	ADP
easat-4774	174	29	the	the	DET
easat-4774	174	30	method	method	NOUN
easat-4774	174	31	.	.	PUNCT
easat-4774	175	1	3.3.2	3.3.2	X
easat-4774	175	2	.	.	PUNCT
easat-4774	175	3	ensuring	ensure	VERB
easat-4774	175	4	participation	participation	NOUN
easat-4774	175	5	and	and	CCONJ
easat-4774	175	6	data	datum	NOUN
easat-4774	175	7	quality	quality	NOUN
easat-4774	175	8	•	•	NOUN
easat-4774	175	9	incentives	incentive	NOUN
easat-4774	175	10	:	:	PUNCT
easat-4774	175	11	participation	participation	NOUN
easat-4774	175	12	is	be	AUX
easat-4774	175	13	encouraged	encourage	VERB
easat-4774	175	14	through	through	ADP
easat-4774	175	15	provision	provision	NOUN
easat-4774	175	16	of	of	ADP
easat-4774	175	17	nominal	nominal	ADJ
easat-4774	175	18	incentives	incentive	NOUN
easat-4774	175	19	like	like	ADP
easat-4774	175	20	raffle	raffle	NOUN
easat-4774	175	21	entry	entry	NOUN
easat-4774	175	22	or	or	CCONJ
easat-4774	175	23	discounts	discount	NOUN
easat-4774	175	24	on	on	ADP
easat-4774	175	25	banking	banking	NOUN
easat-4774	175	26	services	service	NOUN
easat-4774	175	27	and	and	CCONJ
easat-4774	175	28	thus	thus	ADV
easat-4774	175	29	response	response	NOUN
easat-4774	175	30	rates	rate	NOUN
easat-4774	175	31	are	be	AUX
easat-4774	175	32	improved	improve	VERB
easat-4774	175	33	.	.	PUNCT
easat-4774	176	1	•	•	NUM
easat-4774	176	2	clear	clear	ADJ
easat-4774	176	3	instructions	instruction	NOUN
easat-4774	176	4	:	:	PUNCT
easat-4774	176	5	each	each	DET
easat-4774	176	6	questionnaire	questionnaire	NOUN
easat-4774	176	7	carries	carry	VERB
easat-4774	176	8	carefully	carefully	ADV
easat-4774	176	9	written	write	VERB
easat-4774	176	10	instructions	instruction	NOUN
easat-4774	176	11	to	to	PART
easat-4774	176	12	help	help	VERB
easat-4774	176	13	the	the	DET
easat-4774	176	14	respondents	respondent	NOUN
easat-4774	176	15	carry	carry	VERB
easat-4774	176	16	out	out	ADP
easat-4774	176	17	a	a	DET
easat-4774	176	18	correct	correct	ADJ
easat-4774	176	19	filling	filling	NOUN
easat-4774	176	20	process	process	NOUN
easat-4774	176	21	.	.	PUNCT
easat-4774	177	1	they	they	PRON
easat-4774	177	2	are	be	AUX
easat-4774	177	3	briefed	brief	VERB
easat-4774	177	4	on	on	ADP
easat-4774	177	5	the	the	DET
easat-4774	177	6	need	need	NOUN
easat-4774	177	7	to	to	PART
easat-4774	177	8	be	be	AUX
easat-4774	177	9	open	open	ADJ
easat-4774	177	10	and	and	CCONJ
easat-4774	177	11	repeat	repeat	VERB
easat-4774	177	12	their	their	PRON
easat-4774	177	13	previous	previous	ADJ
easat-4774	177	14	responses	response	NOUN
easat-4774	177	15	.	.	PUNCT
easat-4774	178	1	1414	1414	NUM
easat-4774	178	2	edelweiss	edelweiss	PROPN
easat-4774	178	3	applied	apply	VERB
easat-4774	178	4	science	science	NOUN
easat-4774	178	5	and	and	CCONJ
easat-4774	178	6	technology	technology	NOUN
easat-4774	178	7	issn	issn	PROPN
easat-4774	178	8	:	:	PUNCT
easat-4774	178	9	2576	2576	NUM
easat-4774	178	10	-	-	SYM
easat-4774	178	11	8484	8484	NUM
easat-4774	178	12	vol	vol	NOUN
easat-4774	178	13	.	.	PROPN
easat-4774	179	1	9	9	NUM
easat-4774	179	2	,	,	PUNCT
easat-4774	179	3	no	no	INTJ
easat-4774	179	4	.	.	NOUN
easat-4774	179	5	2	2	NUM
easat-4774	179	6	:	:	PUNCT
easat-4774	179	7	1406	1406	NUM
easat-4774	179	8	-	-	SYM
easat-4774	179	9	1419	1419	NUM
easat-4774	179	10	,	,	PUNCT
easat-4774	179	11	2025	2025	NUM
easat-4774	179	12	doi	doi	NOUN
easat-4774	179	13	:	:	PUNCT
easat-4774	179	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	179	15	©	©	PROPN
easat-4774	179	16	2025	2025	NUM
easat-4774	179	17	by	by	ADP
easat-4774	179	18	the	the	DET
easat-4774	179	19	author	author	NOUN
easat-4774	179	20	;	;	PUNCT
easat-4774	179	21	licensee	licensee	PROPN
easat-4774	179	22	learning	learn	VERB
easat-4774	179	23	gate	gate	PROPN
easat-4774	179	24	3.3.3	3.3.3	PROPN
easat-4774	179	25	.	.	PUNCT
easat-4774	179	26	data	datum	NOUN
easat-4774	179	27	accuracy	accuracy	NOUN
easat-4774	179	28	and	and	CCONJ
easat-4774	179	29	reliability	reliability	NOUN
easat-4774	179	30	measures	measure	NOUN
easat-4774	179	31	•	•	NOUN
easat-4774	179	32	pilot	pilot	NOUN
easat-4774	179	33	testing	testing	NOUN
easat-4774	179	34	with	with	ADP
easat-4774	179	35	a	a	DET
easat-4774	179	36	small	small	ADJ
easat-4774	179	37	group	group	NOUN
easat-4774	179	38	of	of	ADP
easat-4774	179	39	participants	participant	NOUN
easat-4774	179	40	will	will	AUX
easat-4774	179	41	be	be	AUX
easat-4774	179	42	carried	carry	VERB
easat-4774	179	43	out	out	ADP
easat-4774	179	44	before	before	ADP
easat-4774	179	45	the	the	DET
easat-4774	179	46	full	full	ADJ
easat-4774	179	47	deployment	deployment	NOUN
easat-4774	179	48	of	of	ADP
easat-4774	179	49	the	the	DET
easat-4774	179	50	survey	survey	NOUN
easat-4774	179	51	.	.	PUNCT
easat-4774	180	1	this	this	PRON
easat-4774	180	2	aims	aim	VERB
easat-4774	180	3	to	to	PART
easat-4774	180	4	find	find	VERB
easat-4774	180	5	any	any	DET
easat-4774	180	6	ambiguities	ambiguity	NOUN
easat-4774	180	7	or	or	CCONJ
easat-4774	180	8	potential	potential	ADJ
easat-4774	180	9	issues	issue	NOUN
easat-4774	180	10	in	in	ADP
easat-4774	180	11	the	the	DET
easat-4774	180	12	questions	question	NOUN
easat-4774	180	13	that	that	PRON
easat-4774	180	14	may	may	AUX
easat-4774	180	15	confuse	confuse	VERB
easat-4774	180	16	respondents	respondent	NOUN
easat-4774	180	17	when	when	SCONJ
easat-4774	180	18	answering	answer	VERB
easat-4774	180	19	the	the	DET
easat-4774	180	20	survey	survey	NOUN
easat-4774	180	21	items	item	NOUN
easat-4774	180	22	.	.	PUNCT
easat-4774	181	1	•	•	NUM
easat-4774	181	2	data	datum	NOUN
easat-4774	181	3	collection	collection	NOUN
easat-4774	181	4	process	process	NOUN
easat-4774	181	5	is	be	AUX
easat-4774	181	6	standardized	standardize	VERB
easat-4774	181	7	,	,	PUNCT
easat-4774	181	8	the	the	DET
easat-4774	181	9	format	format	NOUN
easat-4774	181	10	of	of	ADP
easat-4774	181	11	the	the	DET
easat-4774	181	12	survey	survey	NOUN
easat-4774	181	13	on	on	ADP
easat-4774	181	14	,	,	PUNCT
easat-4774	181	15	for	for	ADP
easat-4774	181	16	example	example	NOUN
easat-4774	181	17	,	,	PUNCT
easat-4774	181	18	likert	likert	ADJ
easat-4774	181	19	scale	scale	NOUN
easat-4774	181	20	,	,	PUNCT
easat-4774	181	21	will	will	AUX
easat-4774	181	22	be	be	AUX
easat-4774	181	23	made	make	VERB
easat-4774	181	24	uniform	uniform	ADJ
easat-4774	181	25	across	across	ADP
easat-4774	181	26	all	all	DET
easat-4774	181	27	methods	method	NOUN
easat-4774	181	28	of	of	ADP
easat-4774	181	29	distributions	distribution	NOUN
easat-4774	181	30	to	to	PART
easat-4774	181	31	maintain	maintain	VERB
easat-4774	181	32	uniformity	uniformity	NOUN
easat-4774	181	33	in	in	ADP
easat-4774	181	34	responses	response	NOUN
easat-4774	181	35	.	.	PUNCT
easat-4774	182	1	•	•	NUM
easat-4774	182	2	data	datum	NOUN
easat-4774	182	3	validation	validation	NOUN
easat-4774	182	4	checks	check	NOUN
easat-4774	182	5	:	:	PUNCT
easat-4774	182	6	like	like	ADP
easat-4774	182	7	the	the	DET
easat-4774	182	8	mandatory	mandatory	ADJ
easat-4774	182	9	fields	field	NOUN
easat-4774	182	10	for	for	ADP
easat-4774	182	11	online	online	ADJ
easat-4774	182	12	surveys	survey	NOUN
easat-4774	182	13	,	,	PUNCT
easat-4774	182	14	validation	validation	NOUN
easat-4774	182	15	checks	check	NOUN
easat-4774	182	16	will	will	AUX
easat-4774	182	17	become	become	VERB
easat-4774	182	18	a	a	DET
easat-4774	182	19	part	part	NOUN
easat-4774	182	20	so	so	SCONJ
easat-4774	182	21	that	that	SCONJ
easat-4774	182	22	all	all	DET
easat-4774	182	23	questions	question	NOUN
easat-4774	182	24	are	be	AUX
easat-4774	182	25	answered	answer	VERB
easat-4774	182	26	.	.	PUNCT
easat-4774	183	1	any	any	DET
easat-4774	183	2	skipped	skip	VERB
easat-4774	183	3	items	item	NOUN
easat-4774	183	4	are	be	AUX
easat-4774	183	5	usually	usually	ADV
easat-4774	183	6	caught	catch	VERB
easat-4774	183	7	by	by	ADP
easat-4774	183	8	employees	employee	NOUN
easat-4774	183	9	conducting	conduct	VERB
easat-4774	183	10	in	in	ADP
easat-4774	183	11	-	-	PUNCT
easat-4774	183	12	branch	branch	NOUN
easat-4774	183	13	surveys	survey	NOUN
easat-4774	183	14	,	,	PUNCT
easat-4774	183	15	who	who	PRON
easat-4774	183	16	are	be	AUX
easat-4774	183	17	trained	train	VERB
easat-4774	183	18	to	to	PART
easat-4774	183	19	help	help	VERB
easat-4774	183	20	respondents	respondent	NOUN
easat-4774	183	21	fill	fill	VERB
easat-4774	183	22	out	out	ADP
easat-4774	183	23	the	the	DET
easat-4774	183	24	survey	survey	NOUN
easat-4774	183	25	.	.	PUNCT
easat-4774	184	1	3.3.4	3.3.4	X
easat-4774	184	2	.	.	PUNCT
easat-4774	184	3	data	datum	NOUN
easat-4774	184	4	entry	entry	NOUN
easat-4774	184	5	and	and	CCONJ
easat-4774	184	6	cleaning	clean	VERB
easat-4774	184	7	•	•	NOUN
easat-4774	184	8	automated	automate	VERB
easat-4774	184	9	data	data	NOUN
easat-4774	184	10	collection	collection	NOUN
easat-4774	184	11	:	:	PUNCT
easat-4774	184	12	with	with	ADP
easat-4774	184	13	the	the	DET
easat-4774	184	14	online	online	ADJ
easat-4774	184	15	survey	survey	NOUN
easat-4774	184	16	,	,	PUNCT
easat-4774	184	17	data	datum	NOUN
easat-4774	184	18	are	be	AUX
easat-4774	184	19	collected	collect	VERB
easat-4774	184	20	automatically	automatically	ADV
easat-4774	184	21	eliminating	eliminate	VERB
easat-4774	184	22	the	the	DET
easat-4774	184	23	possibilities	possibility	NOUN
easat-4774	184	24	of	of	ADP
easat-4774	184	25	errors	error	NOUN
easat-4774	184	26	during	during	ADP
easat-4774	184	27	data	datum	NOUN
easat-4774	184	28	entry	entry	NOUN
easat-4774	184	29	.	.	PUNCT
easat-4774	185	1	•	•	NOUN
easat-4774	185	2	manual	manual	ADJ
easat-4774	185	3	verification	verification	NOUN
easat-4774	185	4	:	:	PUNCT
easat-4774	185	5	paper	paper	NOUN
easat-4774	185	6	-	-	PUNCT
easat-4774	185	7	based	base	VERB
easat-4774	185	8	surveys	survey	NOUN
easat-4774	185	9	that	that	PRON
easat-4774	185	10	are	be	AUX
easat-4774	185	11	completed	complete	VERB
easat-4774	185	12	at	at	ADP
easat-4774	185	13	the	the	DET
easat-4774	185	14	branches	branch	NOUN
easat-4774	185	15	are	be	AUX
easat-4774	185	16	entered	enter	VERB
easat-4774	185	17	into	into	ADP
easat-4774	185	18	the	the	DET
easat-4774	185	19	system	system	NOUN
easat-4774	185	20	by	by	ADP
easat-4774	185	21	trained	train	VERB
easat-4774	185	22	staff	staff	NOUN
easat-4774	185	23	,	,	PUNCT
easat-4774	185	24	who	who	PRON
easat-4774	185	25	verify	verify	VERB
easat-4774	185	26	the	the	DET
easat-4774	185	27	consistency	consistency	NOUN
easat-4774	185	28	of	of	ADP
easat-4774	185	29	the	the	DET
easat-4774	185	30	responses	response	NOUN
easat-4774	185	31	.	.	PUNCT
easat-4774	186	1	•	•	NUM
easat-4774	186	2	data	datum	NOUN
easat-4774	186	3	cleaning	cleaning	NOUN
easat-4774	186	4	:	:	PUNCT
easat-4774	186	5	a	a	DET
easat-4774	186	6	complete	complete	ADJ
easat-4774	186	7	data	datum	NOUN
easat-4774	186	8	cleaning	clean	VERB
easat-4774	186	9	operation	operation	NOUN
easat-4774	186	10	is	be	AUX
easat-4774	186	11	done	do	VERB
easat-4774	186	12	right	right	ADV
easat-4774	186	13	after	after	SCONJ
easat-4774	186	14	the	the	DET
easat-4774	186	15	entry	entry	NOUN
easat-4774	186	16	to	to	PART
easat-4774	186	17	sort	sort	VERB
easat-4774	186	18	out	out	ADP
easat-4774	186	19	inconsistencies	inconsistency	NOUN
easat-4774	186	20	and	and	CCONJ
easat-4774	186	21	outliners	outliner	NOUN
easat-4774	186	22	like	like	ADP
easat-4774	186	23	double	double	ADJ
easat-4774	186	24	entries	entry	NOUN
easat-4774	186	25	,	,	PUNCT
easat-4774	186	26	and	and	CCONJ
easat-4774	186	27	blanks	blank	VERB
easat-4774	186	28	in	in	ADP
easat-4774	186	29	questions	question	NOUN
easat-4774	186	30	.	.	PUNCT
easat-4774	187	1	3.3.5	3.3.5	X
easat-4774	187	2	.	.	PUNCT
easat-4774	187	3	reliability	reliability	NOUN
easat-4774	187	4	testing	testing	NOUN
easat-4774	187	5	•	•	NOUN
easat-4774	187	6	cronbach	cronbach	NOUN
easat-4774	187	7	’s	’s	PART
easat-4774	187	8	alpha	alpha	NOUN
easat-4774	187	9	:	:	PUNCT
easat-4774	187	10	in	in	ADP
easat-4774	187	11	order	order	NOUN
easat-4774	187	12	to	to	PART
easat-4774	187	13	test	test	VERB
easat-4774	187	14	the	the	DET
easat-4774	187	15	instrument	instrument	NOUN
easat-4774	187	16	’s	’s	PART
easat-4774	187	17	reliability	reliability	NOUN
easat-4774	187	18	,	,	PUNCT
easat-4774	187	19	the	the	DET
easat-4774	187	20	survey	survey	NOUN
easat-4774	187	21	instrument	instrument	NOUN
easat-4774	187	22	’s	’s	PART
easat-4774	187	23	cronbach	cronbach	PROPN
easat-4774	187	24	’s	’s	PART
easat-4774	187	25	alpha	alpha	NOUN
easat-4774	187	26	has	have	AUX
easat-4774	187	27	been	be	AUX
easat-4774	187	28	calculated	calculate	VERB
easat-4774	187	29	.	.	PUNCT
easat-4774	188	1	it	it	PRON
easat-4774	188	2	examines	examine	VERB
easat-4774	188	3	the	the	DET
easat-4774	188	4	internal	internal	ADJ
easat-4774	188	5	consistency	consistency	NOUN
easat-4774	188	6	of	of	ADP
easat-4774	188	7	the	the	DET
easat-4774	188	8	questionnaire	questionnaire	NOUN
easat-4774	188	9	items	item	NOUN
easat-4774	188	10	regarding	regard	VERB
easat-4774	188	11	each	each	DET
easat-4774	188	12	attribute	attribute	NOUN
easat-4774	188	13	(	(	PUNCT
easat-4774	188	14	in	in	ADP
easat-4774	188	15	this	this	DET
easat-4774	188	16	case	case	NOUN
easat-4774	188	17	,	,	PUNCT
easat-4774	188	18	service	service	NOUN
easat-4774	188	19	quality	quality	NOUN
easat-4774	188	20	and	and	CCONJ
easat-4774	188	21	responsiveness	responsiveness	NOUN
easat-4774	188	22	)	)	PUNCT
easat-4774	188	23	.	.	PUNCT
easat-4774	189	1	recommended	recommend	VERB
easat-4774	189	2	:	:	PUNCT
easat-4774	189	3	α≥	α≥	NOUN
easat-4774	189	4	0.7	0.7	NUM
easat-4774	189	5	,	,	PUNCT
easat-4774	189	6	which	which	PRON
easat-4774	189	7	is	be	AUX
easat-4774	189	8	considered	consider	VERB
easat-4774	189	9	acceptable	acceptable	ADJ
easat-4774	189	10	and	and	CCONJ
easat-4774	189	11	indicates	indicate	VERB
easat-4774	189	12	measurement	measurement	NOUN
easat-4774	189	13	that	that	PRON
easat-4774	189	14	is	be	AUX
easat-4774	189	15	reliable	reliable	ADJ
easat-4774	189	16	.	.	PUNCT
easat-4774	190	1	•	•	NUM
easat-4774	190	2	test	test	NOUN
easat-4774	190	3	-	-	PUNCT
easat-4774	190	4	retest	retest	NOUN
easat-4774	190	5	reliability	reliability	NOUN
easat-4774	190	6	:	:	PUNCT
easat-4774	190	7	a	a	DET
easat-4774	190	8	small	small	ADJ
easat-4774	190	9	subset	subset	NOUN
easat-4774	190	10	of	of	ADP
easat-4774	190	11	respondents	respondent	NOUN
easat-4774	190	12	can	can	AUX
easat-4774	190	13	be	be	AUX
easat-4774	190	14	approached	approach	VERB
easat-4774	190	15	to	to	PART
easat-4774	190	16	administer	administer	VERB
easat-4774	190	17	the	the	DET
easat-4774	190	18	same	same	ADJ
easat-4774	190	19	survey	survey	NOUN
easat-4774	190	20	questionnaire	questionnaire	NOUN
easat-4774	190	21	for	for	ADP
easat-4774	190	22	a	a	DET
easat-4774	190	23	second	second	ADJ
easat-4774	190	24	time	time	NOUN
easat-4774	190	25	after	after	ADP
easat-4774	190	26	an	an	DET
easat-4774	190	27	interim	interim	NOUN
easat-4774	190	28	of	of	ADP
easat-4774	190	29	very	very	ADV
easat-4774	190	30	short	short	ADJ
easat-4774	190	31	duration	duration	NOUN
easat-4774	190	32	.	.	PUNCT
easat-4774	191	1	this	this	PRON
easat-4774	191	2	would	would	AUX
easat-4774	191	3	help	help	VERB
easat-4774	191	4	in	in	ADP
easat-4774	191	5	assessing	assess	VERB
easat-4774	191	6	how	how	SCONJ
easat-4774	191	7	stable	stable	ADJ
easat-4774	191	8	the	the	DET
easat-4774	191	9	responses	response	NOUN
easat-4774	191	10	remain	remain	VERB
easat-4774	191	11	over	over	ADP
easat-4774	191	12	time	time	NOUN
easat-4774	191	13	table	table	NOUN
easat-4774	191	14	4	4	NUM
easat-4774	191	15	.	.	PUNCT
easat-4774	192	1	summary	summary	NOUN
easat-4774	192	2	of	of	ADP
easat-4774	192	3	data	datum	NOUN
easat-4774	192	4	collection	collection	NOUN
easat-4774	192	5	process	process	NOUN
easat-4774	192	6	.	.	PUNCT
easat-4774	193	1	step	step	NOUN
easat-4774	193	2	description	description	NOUN
easat-4774	193	3	survey	survey	NOUN
easat-4774	193	4	distribution	distribution	NOUN
easat-4774	193	5	online	online	ADV
easat-4774	193	6	and	and	CCONJ
easat-4774	193	7	in	in	ADP
easat-4774	193	8	-	-	PUNCT
easat-4774	193	9	branch	branch	NOUN
easat-4774	193	10	surveys	survey	NOUN
easat-4774	193	11	with	with	ADP
easat-4774	193	12	stratified	stratified	ADJ
easat-4774	193	13	random	random	ADJ
easat-4774	193	14	sampling	sampling	NOUN
easat-4774	193	15	participation	participation	NOUN
easat-4774	193	16	&	&	CCONJ
easat-4774	193	17	quality	quality	NOUN
easat-4774	193	18	assurance	assurance	NOUN
easat-4774	193	19	incentives	incentive	NOUN
easat-4774	193	20	,	,	PUNCT
easat-4774	193	21	clear	clear	ADJ
easat-4774	193	22	instructions	instruction	NOUN
easat-4774	193	23	,	,	PUNCT
easat-4774	193	24	pilot	pilot	NOUN
easat-4774	193	25	testing	testing	NOUN
easat-4774	193	26	,	,	PUNCT
easat-4774	193	27	and	and	CCONJ
easat-4774	193	28	standardized	standardized	ADJ
easat-4774	193	29	survey	survey	NOUN
easat-4774	193	30	formats	format	VERB
easat-4774	193	31	data	datum	NOUN
easat-4774	193	32	entry	entry	NOUN
easat-4774	193	33	&	&	CCONJ
easat-4774	193	34	cleaning	clean	VERB
easat-4774	193	35	automated	automate	VERB
easat-4774	193	36	data	datum	NOUN
easat-4774	193	37	collection	collection	NOUN
easat-4774	193	38	,	,	PUNCT
easat-4774	193	39	manual	manual	ADJ
easat-4774	193	40	verification	verification	NOUN
easat-4774	193	41	for	for	ADP
easat-4774	193	42	paper	paper	NOUN
easat-4774	193	43	surveys	survey	NOUN
easat-4774	193	44	,	,	PUNCT
easat-4774	193	45	and	and	CCONJ
easat-4774	193	46	thorough	thorough	ADJ
easat-4774	193	47	data	datum	NOUN
easat-4774	193	48	cleaning	clean	VERB
easat-4774	193	49	reliability	reliability	NOUN
easat-4774	193	50	testing	testing	NOUN
easat-4774	193	51	cronbach	cronbach	VERB
easat-4774	193	52	’s	’s	PART
easat-4774	193	53	alpha	alpha	NOUN
easat-4774	193	54	for	for	ADP
easat-4774	193	55	internal	internal	ADJ
easat-4774	193	56	consistency	consistency	NOUN
easat-4774	193	57	,	,	PUNCT
easat-4774	193	58	and	and	CCONJ
easat-4774	193	59	optional	optional	ADJ
easat-4774	193	60	test	test	NOUN
easat-4774	193	61	-	-	PUNCT
easat-4774	193	62	retest	retest	NOUN
easat-4774	193	63	for	for	ADP
easat-4774	193	64	response	response	NOUN
easat-4774	193	65	stability	stability	NOUN
easat-4774	193	66	this	this	DET
easat-4774	193	67	comprehensive	comprehensive	ADJ
easat-4774	193	68	approach	approach	NOUN
easat-4774	193	69	to	to	ADP
easat-4774	193	70	data	datum	NOUN
easat-4774	193	71	collection	collection	NOUN
easat-4774	193	72	ensures	ensure	VERB
easat-4774	193	73	that	that	SCONJ
easat-4774	193	74	the	the	DET
easat-4774	193	75	data	datum	NOUN
easat-4774	193	76	obtained	obtain	VERB
easat-4774	193	77	is	be	AUX
easat-4774	193	78	both	both	CCONJ
easat-4774	193	79	accurate	accurate	ADJ
easat-4774	193	80	and	and	CCONJ
easat-4774	193	81	reliable	reliable	ADJ
easat-4774	193	82	,	,	PUNCT
easat-4774	193	83	supporting	support	VERB
easat-4774	193	84	meaningful	meaningful	ADJ
easat-4774	193	85	and	and	CCONJ
easat-4774	193	86	trustworthy	trustworthy	ADJ
easat-4774	193	87	analysis	analysis	NOUN
easat-4774	193	88	of	of	ADP
easat-4774	193	89	customer	customer	NOUN
easat-4774	193	90	satisfaction	satisfaction	NOUN
easat-4774	193	91	in	in	ADP
easat-4774	193	92	banking	banking	NOUN
easat-4774	193	93	services	service	NOUN
easat-4774	193	94	.	.	PUNCT
easat-4774	194	1	3.4	3.4	NUM
easat-4774	194	2	.	.	PUNCT
easat-4774	195	1	data	datum	NOUN
easat-4774	195	2	analysis	analysis	NOUN
easat-4774	195	3	multiple	multiple	ADJ
easat-4774	195	4	regression	regression	NOUN
easat-4774	195	5	analysis	analysis	NOUN
easat-4774	195	6	will	will	AUX
easat-4774	195	7	be	be	AUX
easat-4774	195	8	used	use	VERB
easat-4774	195	9	to	to	PART
easat-4774	195	10	identify	identify	VERB
easat-4774	195	11	and	and	CCONJ
easat-4774	195	12	quantify	quantify	VERB
easat-4774	195	13	,	,	PUNCT
easat-4774	195	14	if	if	SCONJ
easat-4774	195	15	possible	possible	ADJ
easat-4774	195	16	,	,	PUNCT
easat-4774	195	17	the	the	DET
easat-4774	195	18	factors	factor	NOUN
easat-4774	195	19	that	that	PRON
easat-4774	195	20	determine	determine	VERB
easat-4774	195	21	and	and	CCONJ
easat-4774	195	22	have	have	VERB
easat-4774	195	23	an	an	DET
easat-4774	195	24	impact	impact	NOUN
easat-4774	195	25	on	on	ADP
easat-4774	195	26	customer	customer	NOUN
easat-4774	195	27	satisfaction	satisfaction	NOUN
easat-4774	195	28	with	with	ADP
easat-4774	195	29	the	the	DET
easat-4774	195	30	banking	banking	NOUN
easat-4774	195	31	services	service	NOUN
easat-4774	195	32	rendered	render	VERB
easat-4774	195	33	by	by	ADP
easat-4774	195	34	commercial	commercial	ADJ
easat-4774	195	35	banks	bank	NOUN
easat-4774	195	36	.	.	PUNCT
easat-4774	196	1	in	in	ADP
easat-4774	196	2	simplistic	simplistic	ADJ
easat-4774	196	3	terms	term	NOUN
easat-4774	196	4	,	,	PUNCT
easat-4774	196	5	multiple	multiple	ADJ
easat-4774	196	6	regression	regression	NOUN
easat-4774	196	7	is	be	AUX
easat-4774	196	8	a	a	DET
easat-4774	196	9	statistical	statistical	ADJ
easat-4774	196	10	technique	technique	NOUN
easat-4774	196	11	that	that	PRON
easat-4774	196	12	helps	help	VERB
easat-4774	196	13	in	in	ADP
easat-4774	196	14	scrutinizing	scrutinize	VERB
easat-4774	196	15	the	the	DET
easat-4774	196	16	association	association	NOUN
easat-4774	196	17	existing	exist	VERB
easat-4774	196	18	amid	amid	ADP
easat-4774	196	19	one	one	NUM
easat-4774	196	20	single	single	ADJ
easat-4774	196	21	dependent	dependent	ADJ
easat-4774	196	22	variable	variable	NOUN
easat-4774	196	23	and	and	CCONJ
easat-4774	196	24	numerous	numerous	ADJ
easat-4774	196	25	independent	independent	ADJ
easat-4774	196	26	variables	variable	NOUN
easat-4774	196	27	.	.	PUNCT
easat-4774	197	1	here	here	ADV
easat-4774	197	2	,	,	PUNCT
easat-4774	197	3	a	a	DET
easat-4774	197	4	single	single	ADJ
easat-4774	197	5	dependent	dependent	ADJ
easat-4774	197	6	variable	variable	NOUN
easat-4774	197	7	would	would	AUX
easat-4774	197	8	be	be	AUX
easat-4774	197	9	customer	customer	NOUN
easat-4774	197	10	satisfaction	satisfaction	NOUN
easat-4774	197	11	,	,	PUNCT
easat-4774	197	12	whereas	whereas	SCONJ
easat-4774	197	13	service	service	NOUN
easat-4774	197	14	quality	quality	NOUN
easat-4774	197	15	,	,	PUNCT
easat-4774	197	16	responsiveness	responsiveness	NOUN
easat-4774	197	17	,	,	PUNCT
easat-4774	197	18	safety	safety	NOUN
easat-4774	197	19	,	,	PUNCT
easat-4774	197	20	personal	personal	ADJ
easat-4774	197	21	interaction	interaction	NOUN
easat-4774	197	22	,	,	PUNCT
easat-4774	197	23	etc	etc	X
easat-4774	197	24	.	.	X
easat-4774	197	25	,	,	PUNCT
easat-4774	197	26	would	would	AUX
easat-4774	197	27	act	act	VERB
easat-4774	197	28	as	as	ADP
easat-4774	197	29	independent	independent	ADJ
easat-4774	197	30	variables	variable	NOUN
easat-4774	197	31	.	.	PUNCT
easat-4774	198	1	this	this	PRON
easat-4774	198	2	is	be	AUX
easat-4774	198	3	done	do	VERB
easat-4774	198	4	in	in	ADP
easat-4774	198	5	the	the	DET
easat-4774	198	6	following	following	ADJ
easat-4774	198	7	way	way	NOUN
easat-4774	198	8	:	:	PUNCT
easat-4774	198	9	1415	1415	NUM
easat-4774	198	10	edelweiss	edelweiss	PROPN
easat-4774	198	11	applied	apply	VERB
easat-4774	198	12	science	science	NOUN
easat-4774	198	13	and	and	CCONJ
easat-4774	198	14	technology	technology	NOUN
easat-4774	198	15	issn	issn	PROPN
easat-4774	198	16	:	:	PUNCT
easat-4774	198	17	2576	2576	NUM
easat-4774	198	18	-	-	SYM
easat-4774	198	19	8484	8484	NUM
easat-4774	198	20	vol	vol	NOUN
easat-4774	198	21	.	.	PROPN
easat-4774	199	1	9	9	NUM
easat-4774	199	2	,	,	PUNCT
easat-4774	199	3	no	no	INTJ
easat-4774	199	4	.	.	NOUN
easat-4774	199	5	2	2	NUM
easat-4774	199	6	:	:	PUNCT
easat-4774	199	7	1406	1406	NUM
easat-4774	199	8	-	-	SYM
easat-4774	199	9	1419	1419	NUM
easat-4774	199	10	,	,	PUNCT
easat-4774	199	11	2025	2025	NUM
easat-4774	199	12	doi	doi	NOUN
easat-4774	199	13	:	:	PUNCT
easat-4774	199	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	199	15	©	©	PROPN
easat-4774	199	16	2025	2025	NUM
easat-4774	199	17	by	by	ADP
easat-4774	199	18	the	the	DET
easat-4774	199	19	author	author	NOUN
easat-4774	199	20	;	;	PUNCT
easat-4774	199	21	licensee	licensee	PROPN
easat-4774	199	22	learning	learning	NOUN
easat-4774	199	23	gate	gate	PROPN
easat-4774	199	24	3.4.1	3.4.1	PROPN
easat-4774	199	25	.	.	PUNCT
easat-4774	200	1	data	datum	NOUN
easat-4774	200	2	preparation	preparation	NOUN
easat-4774	200	3	•	•	NOUN
easat-4774	200	4	data	datum	NOUN
easat-4774	200	5	cleaning	cleaning	NOUN
easat-4774	200	6	:	:	PUNCT
easat-4774	200	7	the	the	DET
easat-4774	200	8	data	datum	NOUN
easat-4774	200	9	were	be	AUX
easat-4774	200	10	thoroughly	thoroughly	ADV
easat-4774	200	11	cleaned	clean	VERB
easat-4774	200	12	from	from	ADP
easat-4774	200	13	any	any	DET
easat-4774	200	14	incomplete	incomplete	ADJ
easat-4774	200	15	,	,	PUNCT
easat-4774	200	16	duplicate	duplicate	NOUN
easat-4774	200	17	,	,	PUNCT
easat-4774	200	18	or	or	CCONJ
easat-4774	200	19	outlier	outlier	NOUN
easat-4774	200	20	responses	response	NOUN
easat-4774	200	21	unfavorably	unfavorably	ADV
easat-4774	200	22	influencing	influence	VERB
easat-4774	200	23	the	the	DET
easat-4774	200	24	analysis	analysis	NOUN
easat-4774	200	25	.	.	PUNCT
easat-4774	201	1	•	•	PUNCT
easat-4774	201	2	coding	code	VERB
easat-4774	201	3	and	and	CCONJ
easat-4774	201	4	scaling	scaling	NOUN
easat-4774	201	5	:	:	PUNCT
easat-4774	201	6	all	all	DET
easat-4774	201	7	survey	survey	NOUN
easat-4774	201	8	responses	response	NOUN
easat-4774	201	9	,	,	PUNCT
easat-4774	201	10	likert	likert	NOUN
easat-4774	201	11	-	-	NOUN
easat-4774	201	12	type	type	NOUN
easat-4774	201	13	in	in	ADP
easat-4774	201	14	nature	nature	NOUN
easat-4774	201	15	,	,	PUNCT
easat-4774	201	16	are	be	AUX
easat-4774	201	17	coded	code	VERB
easat-4774	201	18	into	into	ADP
easat-4774	201	19	numerical	numerical	ADJ
easat-4774	201	20	form	form	NOUN
easat-4774	201	21	according	accord	VERB
easat-4774	201	22	to	to	ADP
easat-4774	201	23	prescribed	prescribed	ADJ
easat-4774	201	24	values	value	NOUN
easat-4774	201	25	that	that	PRON
easat-4774	201	26	make	make	VERB
easat-4774	201	27	analysis	analysis	NOUN
easat-4774	201	28	simpler	simple	ADJ
easat-4774	201	29	from	from	ADP
easat-4774	201	30	a	a	DET
easat-4774	201	31	quantitative	quantitative	ADJ
easat-4774	201	32	angle	angle	NOUN
easat-4774	201	33	.	.	PUNCT
easat-4774	202	1	•	•	NOUN
easat-4774	202	2	assumption	assumption	NOUN
easat-4774	202	3	checks	check	NOUN
easat-4774	202	4	:	:	PUNCT
easat-4774	202	5	the	the	DET
easat-4774	202	6	application	application	NOUN
easat-4774	202	7	of	of	ADP
easat-4774	202	8	multiple	multiple	ADJ
easat-4774	202	9	regression	regression	NOUN
easat-4774	202	10	analysis	analysis	NOUN
easat-4774	202	11	includes	include	VERB
easat-4774	202	12	assumption	assumption	NOUN
easat-4774	202	13	testing	testing	NOUN
easat-4774	202	14	.	.	PUNCT
easat-4774	203	1	:	:	PUNCT
easat-4774	203	2	•	•	NUM
easat-4774	203	3	linearity	linearity	NOUN
easat-4774	203	4	:	:	PUNCT
easat-4774	203	5	an	an	DET
easat-4774	203	6	additive	additive	ADJ
easat-4774	203	7	linear	linear	NOUN
easat-4774	203	8	relationship	relationship	NOUN
easat-4774	203	9	between	between	ADP
easat-4774	203	10	the	the	DET
easat-4774	203	11	dependent	dependent	ADJ
easat-4774	203	12	variable	variable	NOUN
easat-4774	203	13	and	and	CCONJ
easat-4774	203	14	each	each	PRON
easat-4774	203	15	of	of	ADP
easat-4774	203	16	the	the	DET
easat-4774	203	17	independent	independent	ADJ
easat-4774	203	18	variables	variable	NOUN
easat-4774	203	19	.	.	PUNCT
easat-4774	204	1	•	•	NUM
easat-4774	204	2	normality	normality	NOUN
easat-4774	204	3	:	:	PUNCT
easat-4774	204	4	the	the	DET
easat-4774	204	5	residuals	residual	NOUN
easat-4774	204	6	(	(	PUNCT
easat-4774	204	7	observed	observe	VERB
easat-4774	204	8	minus	minus	CCONJ
easat-4774	204	9	predicted	predict	VERB
easat-4774	204	10	values	value	NOUN
easat-4774	204	11	)	)	PUNCT
easat-4774	204	12	should	should	AUX
easat-4774	204	13	be	be	AUX
easat-4774	204	14	normally	normally	ADV
easat-4774	204	15	distributed	distribute	VERB
easat-4774	204	16	.	.	PUNCT
easat-4774	205	1	•	•	NUM
easat-4774	205	2	multicollinearity	multicollinearity	NOUN
easat-4774	205	3	:	:	PUNCT
easat-4774	205	4	no	no	DET
easat-4774	205	5	independent	independent	ADJ
easat-4774	205	6	variable	variable	NOUN
easat-4774	205	7	should	should	AUX
easat-4774	205	8	have	have	VERB
easat-4774	205	9	high	high	ADJ
easat-4774	205	10	correlation	correlation	NOUN
easat-4774	205	11	with	with	ADP
easat-4774	205	12	other	other	ADJ
easat-4774	205	13	independent	independent	ADJ
easat-4774	205	14	variables	variable	NOUN
easat-4774	205	15	.	.	PUNCT
easat-4774	206	1	•	•	NUM
easat-4774	206	2	homoscedasticity	homoscedasticity	NOUN
easat-4774	206	3	:	:	PUNCT
easat-4774	206	4	constant	constant	ADJ
easat-4774	206	5	variance	variance	NOUN
easat-4774	206	6	of	of	ADP
easat-4774	206	7	residuals	residual	NOUN
easat-4774	206	8	as	as	ADP
easat-4774	206	9	a	a	DET
easat-4774	206	10	function	function	NOUN
easat-4774	206	11	of	of	ADP
easat-4774	206	12	the	the	DET
easat-4774	206	13	independent	independent	ADJ
easat-4774	206	14	variables	variable	NOUN
easat-4774	206	15	.	.	PUNCT
easat-4774	207	1	checking	check	VERB
easat-4774	207	2	these	these	DET
easat-4774	207	3	assumptions	assumption	NOUN
easat-4774	207	4	helps	help	VERB
easat-4774	207	5	confirm	confirm	VERB
easat-4774	207	6	that	that	SCONJ
easat-4774	207	7	the	the	DET
easat-4774	207	8	data	data	NOUN
easat-4774	207	9	is	be	AUX
easat-4774	207	10	suitable	suitable	ADJ
easat-4774	207	11	for	for	ADP
easat-4774	207	12	regression	regression	NOUN
easat-4774	207	13	analysis	analysis	NOUN
easat-4774	207	14	and	and	CCONJ
easat-4774	207	15	that	that	SCONJ
easat-4774	207	16	the	the	DET
easat-4774	207	17	results	result	NOUN
easat-4774	207	18	will	will	AUX
easat-4774	207	19	be	be	AUX
easat-4774	207	20	robust	robust	ADJ
easat-4774	207	21	.	.	PUNCT
easat-4774	208	1	3.4.2	3.4.2	X
easat-4774	208	2	.	.	PUNCT
easat-4774	209	1	building	build	VERB
easat-4774	209	2	the	the	DET
easat-4774	209	3	regression	regression	NOUN
easat-4774	209	4	model	model	NOUN
easat-4774	209	5	•	•	ADP
easat-4774	209	6	defining	define	VERB
easat-4774	209	7	the	the	DET
easat-4774	209	8	variables	variable	NOUN
easat-4774	209	9	:	:	PUNCT
easat-4774	209	10	•	•	NUM
easat-4774	209	11	dependent	dependent	ADJ
easat-4774	209	12	variable	variable	NOUN
easat-4774	209	13	(	(	PUNCT
easat-4774	209	14	y	y	NOUN
easat-4774	209	15	):	):	PUNCT
easat-4774	209	16	customer	customer	NOUN
easat-4774	209	17	satisfaction	satisfaction	NOUN
easat-4774	209	18	.	.	PUNCT
easat-4774	210	1	•	•	NOUN
easat-4774	210	2	independent	independent	ADJ
easat-4774	210	3	variables	variable	NOUN
easat-4774	210	4	(	(	PUNCT
easat-4774	210	5	x1	x1	PROPN
easat-4774	210	6	,	,	PUNCT
easat-4774	210	7	x2	x2	PROPN
easat-4774	210	8	,	,	PUNCT
easat-4774	210	9	x3	x3	ADJ
easat-4774	210	10	,	,	PUNCT
easat-4774	210	11	etc	etc	X
easat-4774	210	12	.	.	X
easat-4774	210	13	):	):	PUNCT
easat-4774	210	14	service	service	NOUN
easat-4774	210	15	quality	quality	NOUN
easat-4774	210	16	,	,	PUNCT
easat-4774	210	17	responsiveness	responsiveness	NOUN
easat-4774	210	18	,	,	PUNCT
easat-4774	210	19	security	security	NOUN
easat-4774	210	20	,	,	PUNCT
easat-4774	210	21	personal	personal	ADJ
easat-4774	210	22	interaction	interaction	NOUN
easat-4774	210	23	.	.	PUNCT
easat-4774	211	1	•	•	NUM
easat-4774	211	2	regression	regression	NOUN
easat-4774	211	3	equation	equation	NOUN
easat-4774	211	4	:	:	PUNCT
easat-4774	211	5	the	the	DET
easat-4774	211	6	regression	regression	NOUN
easat-4774	211	7	model	model	NOUN
easat-4774	211	8	is	be	AUX
easat-4774	211	9	structured	structure	VERB
easat-4774	211	10	as	as	SCONJ
easat-4774	211	11	follows	follow	VERB
easat-4774	211	12	:	:	PUNCT
easat-4774	211	13	y	y	NOUN
easat-4774	211	14	=	=	SYM
easat-4774	211	15	β0+β1x1+β2x2+β3x3+⋯+βnxn+ϵy	β0+β1x1+β2x2+β3x3+⋯+βnxn+ϵy	VERB
easat-4774	211	16	=	=	PUNCT
easat-4774	211	17	\beta_0	\beta_0	NOUN
easat-4774	211	18	+	+	CCONJ
easat-4774	211	19	\beta_1	\beta_1	X
easat-4774	211	20	x_1	x_1	NOUN
easat-4774	212	1	+	+	CCONJ
easat-4774	212	2	\beta_2	\beta_2	PROPN
easat-4774	212	3	x_2	x_2	PROPN
easat-4774	212	4	+	+	X
easat-4774	212	5	\beta_3	\beta_3	NOUN
easat-4774	212	6	x_3	x_3	PROPN
easat-4774	212	7	+	+	NUM
easat-4774	212	8	\cdots	\cdots	PROPN
easat-4774	212	9	+	+	CCONJ
easat-4774	212	10	\beta_n	\beta_n	PROPN
easat-4774	212	11	x_n	x_n	PROPN
easat-4774	212	12	+	+	PUNCT
easat-4774	212	13	\epsilony	\epsilony	PROPN
easat-4774	212	14	=	=	NOUN
easat-4774	212	15	β0+β1x1+β2x2+β3x3+⋯+βnxn+ϵ	β0+β1x1+β2x2+β3x3+⋯+βnxn+ϵ	X
easat-4774	212	16	where	where	SCONJ
easat-4774	212	17	:	:	PUNCT
easat-4774	212	18	•	•	NUM
easat-4774	212	19	yyy	yyy	NOUN
easat-4774	212	20	=	=	NOUN
easat-4774	212	21	customer	customer	NOUN
easat-4774	212	22	satisfaction	satisfaction	NOUN
easat-4774	212	23	(	(	PUNCT
easat-4774	212	24	dependent	dependent	ADJ
easat-4774	212	25	variable	variable	NOUN
easat-4774	212	26	)	)	PUNCT
easat-4774	212	27	•	•	PUNCT
easat-4774	212	28	x1,x2,x3,	x1,x2,x3,	PROPN
easat-4774	212	29	…	…	SYM
easat-4774	212	30	,xnx_1	,xnx_1	PROPN
easat-4774	212	31	,	,	PUNCT
easat-4774	212	32	x_2	x_2	PROPN
easat-4774	212	33	,	,	PUNCT
easat-4774	212	34	x_3	x_3	PROPN
easat-4774	212	35	,	,	PUNCT
easat-4774	212	36	\ldots	\ldot	NOUN
easat-4774	212	37	,	,	PUNCT
easat-4774	212	38	x_nx1,x2,x3,	x_nx1,x2,x3,	PROPN
easat-4774	212	39	…	…	SYM
easat-4774	212	40	,xn	,xn	PUNCT
easat-4774	212	41	=	=	SYM
easat-4774	212	42	independent	independent	ADJ
easat-4774	212	43	variables	variable	NOUN
easat-4774	212	44	(	(	PUNCT
easat-4774	212	45	service	service	NOUN
easat-4774	212	46	quality	quality	NOUN
easat-4774	212	47	,	,	PUNCT
easat-4774	212	48	responsiveness	responsiveness	NOUN
easat-4774	212	49	,	,	PUNCT
easat-4774	212	50	etc	etc	X
easat-4774	212	51	.	.	X
easat-4774	212	52	)	)	PUNCT
easat-4774	213	1	•	•	X
easat-4774	213	2	β0\beta_0β0	β0\beta_0β0	PROPN
easat-4774	213	3	=	=	SYM
easat-4774	213	4	intercept	intercept	NOUN
easat-4774	213	5	(	(	PUNCT
easat-4774	213	6	baseline	baseline	NOUN
easat-4774	213	7	level	level	NOUN
easat-4774	213	8	of	of	ADP
easat-4774	213	9	satisfaction	satisfaction	NOUN
easat-4774	213	10	when	when	SCONJ
easat-4774	213	11	all	all	DET
easat-4774	213	12	predictors	predictor	NOUN
easat-4774	213	13	are	be	AUX
easat-4774	213	14	zero	zero	NUM
easat-4774	213	15	)	)	PUNCT
easat-4774	213	16	•	•	NUM
easat-4774	213	17	β1,β2,β3,	β1,β2,β3,	NUM
easat-4774	213	18	…	…	SYM
easat-4774	213	19	,βn\beta_1	,βn\beta_1	X
easat-4774	213	20	,	,	PUNCT
easat-4774	213	21	\beta_2	\beta_2	NOUN
easat-4774	213	22	,	,	PUNCT
easat-4774	213	23	\beta_3	\beta_3	PROPN
easat-4774	213	24	,	,	PUNCT
easat-4774	213	25	\ldots	\ldot	NOUN
easat-4774	213	26	,	,	PUNCT
easat-4774	213	27	\beta_nβ1,β2,β3,	\beta_nβ1,β2,β3,	NOUN
easat-4774	213	28	…	…	SYM
easat-4774	213	29	,βn	,βn	PUNCT
easat-4774	213	30	=	=	PRON
easat-4774	213	31	coefficients	coefficient	NOUN
easat-4774	213	32	for	for	ADP
easat-4774	213	33	each	each	DET
easat-4774	213	34	independent	independent	ADJ
easat-4774	213	35	variable	variable	NOUN
easat-4774	213	36	(	(	PUNCT
easat-4774	213	37	indicating	indicate	VERB
easat-4774	213	38	their	their	PRON
easat-4774	213	39	individual	individual	ADJ
easat-4774	213	40	effects	effect	NOUN
easat-4774	213	41	on	on	ADP
easat-4774	213	42	satisfaction	satisfaction	NOUN
easat-4774	213	43	)	)	PUNCT
easat-4774	213	44	•	•	NUM
easat-4774	214	1	ϵ\epsilonϵ	ϵ\epsilonϵ	NOUN
easat-4774	214	2	=	=	NOUN
easat-4774	214	3	error	error	NOUN
easat-4774	214	4	term	term	NOUN
easat-4774	214	5	(	(	PUNCT
easat-4774	214	6	unexplained	unexplained	ADJ
easat-4774	214	7	variance	variance	NOUN
easat-4774	214	8	)	)	PUNCT
easat-4774	214	9	•	•	NUM
easat-4774	214	10	software	software	NOUN
easat-4774	214	11	and	and	CCONJ
easat-4774	214	12	tools	tool	NOUN
easat-4774	214	13	:	:	PUNCT
easat-4774	214	14	statistical	statistical	ADJ
easat-4774	214	15	software	software	NOUN
easat-4774	214	16	such	such	ADJ
easat-4774	214	17	as	as	ADP
easat-4774	214	18	spss	spss	PROPN
easat-4774	214	19	,	,	PUNCT
easat-4774	214	20	r	r	NOUN
easat-4774	214	21	,	,	PUNCT
easat-4774	214	22	or	or	CCONJ
easat-4774	214	23	python	python	NOUN
easat-4774	214	24	is	be	AUX
easat-4774	214	25	used	use	VERB
easat-4774	214	26	to	to	PART
easat-4774	214	27	run	run	VERB
easat-4774	214	28	the	the	DET
easat-4774	214	29	regression	regression	NOUN
easat-4774	214	30	analysis	analysis	NOUN
easat-4774	214	31	,	,	PUNCT
easat-4774	214	32	calculate	calculate	NOUN
easat-4774	214	33	coefficients	coefficient	NOUN
easat-4774	214	34	,	,	PUNCT
easat-4774	214	35	and	and	CCONJ
easat-4774	214	36	generate	generate	VERB
easat-4774	214	37	diagnostic	diagnostic	ADJ
easat-4774	214	38	statistics	statistic	NOUN
easat-4774	214	39	.	.	PUNCT
easat-4774	215	1	3.4.3	3.4.3	X
easat-4774	215	2	.	.	PUNCT
easat-4774	216	1	interpreting	interpret	VERB
easat-4774	216	2	the	the	DET
easat-4774	216	3	results	result	NOUN
easat-4774	216	4	•	•	ADP
easat-4774	216	5	regression	regression	NOUN
easat-4774	216	6	coefficients	coefficient	NOUN
easat-4774	216	7	(	(	PUNCT
easat-4774	216	8	β\beta	β\beta	X
easat-4774	216	9	β	β	X
easat-4774	216	10	):	):	PUNCT
easat-4774	216	11	the	the	DET
easat-4774	216	12	impact	impact	NOUN
easat-4774	216	13	of	of	ADP
easat-4774	216	14	a	a	DET
easat-4774	216	15	one	one	NUM
easat-4774	216	16	-	-	PUNCT
easat-4774	216	17	unit	unit	NOUN
easat-4774	216	18	increase	increase	NOUN
easat-4774	216	19	in	in	ADP
easat-4774	216	20	each	each	DET
easat-4774	216	21	independent	independent	ADJ
easat-4774	216	22	variable	variable	NOUN
easat-4774	216	23	on	on	ADP
easat-4774	216	24	customer	customer	NOUN
easat-4774	216	25	satisfaction	satisfaction	NOUN
easat-4774	216	26	is	be	AUX
easat-4774	216	27	explained	explain	VERB
easat-4774	216	28	by	by	ADP
easat-4774	216	29	each	each	DET
easat-4774	216	30	coefficient	coefficient	NOUN
easat-4774	216	31	,	,	PUNCT
easat-4774	216	32	with	with	ADP
easat-4774	216	33	all	all	DET
easat-4774	216	34	other	other	ADJ
easat-4774	216	35	variables	variable	NOUN
easat-4774	216	36	held	hold	VERB
easat-4774	216	37	constant	constant	ADJ
easat-4774	216	38	.	.	PUNCT
easat-4774	217	1	for	for	ADP
easat-4774	217	2	instance	instance	NOUN
easat-4774	217	3	,	,	PUNCT
easat-4774	217	4	if	if	SCONJ
easat-4774	217	5	service	service	NOUN
easat-4774	217	6	quality	quality	NOUN
easat-4774	217	7	has	have	VERB
easat-4774	217	8	a	a	DET
easat-4774	217	9	coefficient	coefficient	NOUN
easat-4774	217	10	of	of	ADP
easat-4774	217	11	0.5	0.5	NUM
easat-4774	217	12	,	,	PUNCT
easat-4774	217	13	then	then	ADV
easat-4774	217	14	the	the	DET
easat-4774	217	15	effect	effect	NOUN
easat-4774	217	16	is	be	AUX
easat-4774	217	17	that	that	SCONJ
easat-4774	217	18	a	a	DET
easat-4774	217	19	onepoint	onepoint	NOUN
easat-4774	217	20	increase	increase	NOUN
easat-4774	217	21	in	in	ADP
easat-4774	217	22	service	service	NOUN
easat-4774	217	23	quality	quality	NOUN
easat-4774	217	24	brings	bring	VERB
easat-4774	217	25	about	about	ADV
easat-4774	217	26	a	a	DET
easat-4774	217	27	0.5	0.5	NUM
easat-4774	217	28	-	-	PUNCT
easat-4774	217	29	point	point	NOUN
easat-4774	217	30	increase	increase	NOUN
easat-4774	217	31	in	in	ADP
easat-4774	217	32	customer	customer	NOUN
easat-4774	217	33	satisfaction	satisfaction	NOUN
easat-4774	217	34	.	.	PUNCT
easat-4774	218	1	•	•	NOUN
easat-4774	218	2	interpreting	interpret	VERB
easat-4774	218	3	inferential	inferential	ADJ
easat-4774	218	4	statistics	statistic	NOUN
easat-4774	218	5	(	(	PUNCT
easat-4774	218	6	p	p	NOUN
easat-4774	218	7	-	-	PUNCT
easat-4774	218	8	values	value	NOUN
easat-4774	218	9	):	):	PUNCT
easat-4774	218	10	the	the	DET
easat-4774	218	11	p	p	NOUN
easat-4774	218	12	-	-	PUNCT
easat-4774	218	13	value	value	NOUN
easat-4774	218	14	for	for	ADP
easat-4774	218	15	each	each	DET
easat-4774	218	16	independent	independent	ADJ
easat-4774	218	17	variable	variable	NOUN
easat-4774	218	18	indicates	indicate	VERB
easat-4774	218	19	that	that	SCONJ
easat-4774	218	20	the	the	DET
easat-4774	218	21	variable	variable	NOUN
easat-4774	218	22	influences	influence	VERB
easat-4774	218	23	the	the	DET
easat-4774	218	24	level	level	NOUN
easat-4774	218	25	of	of	ADP
easat-4774	218	26	satisfaction	satisfaction	NOUN
easat-4774	218	27	among	among	ADP
easat-4774	218	28	consumers	consumer	NOUN
easat-4774	218	29	.	.	PUNCT
easat-4774	219	1	if	if	SCONJ
easat-4774	219	2	this	this	DET
easat-4774	219	3	value	value	NOUN
easat-4774	219	4	goes	go	VERB
easat-4774	219	5	below	below	ADP
easat-4774	219	6	0.05	0.05	NUM
easat-4774	219	7	,	,	PUNCT
easat-4774	219	8	then	then	ADV
easat-4774	219	9	it	it	PRON
easat-4774	219	10	is	be	AUX
easat-4774	219	11	generally	generally	ADV
easat-4774	219	12	taken	take	VERB
easat-4774	219	13	as	as	ADV
easat-4774	219	14	significant	significant	ADJ
easat-4774	219	15	in	in	ADP
easat-4774	219	16	the	the	DET
easat-4774	219	17	sense	sense	NOUN
easat-4774	219	18	that	that	SCONJ
easat-4774	219	19	the	the	DET
easat-4774	219	20	variable	variable	NOUN
easat-4774	219	21	has	have	AUX
easat-4774	219	22	a	a	DET
easat-4774	219	23	strong	strong	ADJ
easat-4774	219	24	effect	effect	NOUN
easat-4774	219	25	on	on	ADP
easat-4774	219	26	satisfaction	satisfaction	NOUN
easat-4774	219	27	.	.	PUNCT
easat-4774	220	1	•	•	NUM
easat-4774	220	2	•	•	NUM
easat-4774	220	3	model	model	NOUN
easat-4774	220	4	fit	fit	NOUN
easat-4774	220	5	(	(	PUNCT
easat-4774	220	6	r²	r²	NOUN
easat-4774	220	7	):	):	PUNCT
easat-4774	220	8	r	r	NOUN
easat-4774	220	9	-	-	PUNCT
easat-4774	220	10	squared	square	VERB
easat-4774	220	11	would	would	AUX
easat-4774	220	12	provide	provide	VERB
easat-4774	220	13	an	an	DET
easat-4774	220	14	estimate	estimate	NOUN
easat-4774	220	15	of	of	ADP
easat-4774	220	16	model	model	NOUN
easat-4774	220	17	fit	fit	PROPN
easat-4774	220	18	.	.	PUNCT
easat-4774	221	1	hence	hence	ADV
easat-4774	221	2	,	,	PUNCT
easat-4774	221	3	the	the	DET
easat-4774	221	4	r²	r²	NOUN
easat-4774	221	5	value	value	NOUN
easat-4774	221	6	would	would	AUX
easat-4774	221	7	show	show	VERB
easat-4774	221	8	how	how	SCONJ
easat-4774	221	9	much	much	ADJ
easat-4774	221	10	of	of	ADP
easat-4774	221	11	the	the	DET
easat-4774	221	12	variability	variability	NOUN
easat-4774	221	13	in	in	ADP
easat-4774	221	14	customer	customer	NOUN
easat-4774	221	15	satisfaction	satisfaction	NOUN
easat-4774	221	16	can	can	AUX
easat-4774	221	17	be	be	AUX
easat-4774	221	18	explained	explain	VERB
easat-4774	221	19	by	by	ADP
easat-4774	221	20	the	the	DET
easat-4774	221	21	independent	independent	ADJ
easat-4774	221	22	variables	variable	NOUN
easat-4774	221	23	under	under	ADP
easat-4774	221	24	consideration	consideration	NOUN
easat-4774	221	25	.	.	PUNCT
easat-4774	222	1	for	for	ADP
easat-4774	222	2	example	example	NOUN
easat-4774	222	3	,	,	PUNCT
easat-4774	222	4	if	if	SCONJ
easat-4774	222	5	r²	r²	NOUN
easat-4774	222	6	equals	equal	VERB
easat-4774	222	7	0.7	0.7	NUM
easat-4774	222	8	,	,	PUNCT
easat-4774	222	9	this	this	PRON
easat-4774	222	10	implies	imply	VERB
easat-4774	222	11	that	that	SCONJ
easat-4774	222	12	70	70	NUM
easat-4774	222	13	%	%	NOUN
easat-4774	222	14	1416	1416	NUM
easat-4774	222	15	edelweiss	edelweiss	PROPN
easat-4774	222	16	applied	apply	VERB
easat-4774	222	17	science	science	NOUN
easat-4774	222	18	and	and	CCONJ
easat-4774	222	19	technology	technology	NOUN
easat-4774	222	20	issn	issn	PROPN
easat-4774	222	21	:	:	PUNCT
easat-4774	222	22	2576	2576	NUM
easat-4774	222	23	-	-	SYM
easat-4774	222	24	8484	8484	NUM
easat-4774	222	25	vol	vol	NOUN
easat-4774	222	26	.	.	PROPN
easat-4774	223	1	9	9	NUM
easat-4774	223	2	,	,	PUNCT
easat-4774	223	3	no	no	INTJ
easat-4774	223	4	.	.	NOUN
easat-4774	223	5	2	2	NUM
easat-4774	223	6	:	:	PUNCT
easat-4774	223	7	1406	1406	NUM
easat-4774	223	8	-	-	SYM
easat-4774	223	9	1419	1419	NUM
easat-4774	223	10	,	,	PUNCT
easat-4774	223	11	2025	2025	NUM
easat-4774	223	12	doi	doi	NOUN
easat-4774	223	13	:	:	PUNCT
easat-4774	223	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	223	15	©	©	PROPN
easat-4774	223	16	2025	2025	NUM
easat-4774	223	17	by	by	ADP
easat-4774	223	18	the	the	DET
easat-4774	223	19	author	author	NOUN
easat-4774	223	20	;	;	PUNCT
easat-4774	223	21	licensee	licensee	NOUN
easat-4774	223	22	learning	learn	VERB
easat-4774	223	23	gate	gate	NOUN
easat-4774	223	24	of	of	ADP
easat-4774	223	25	the	the	DET
easat-4774	223	26	variability	variability	NOUN
easat-4774	223	27	in	in	ADP
easat-4774	223	28	customer	customer	NOUN
easat-4774	223	29	satisfaction	satisfaction	NOUN
easat-4774	223	30	can	can	AUX
easat-4774	223	31	be	be	AUX
easat-4774	223	32	explained	explain	VERB
easat-4774	223	33	by	by	ADP
easat-4774	223	34	the	the	DET
easat-4774	223	35	model	model	NOUN
easat-4774	223	36	;	;	PUNCT
easat-4774	223	37	a	a	DET
easat-4774	223	38	good	good	ADJ
easat-4774	223	39	indicator	indicator	NOUN
easat-4774	223	40	of	of	ADP
easat-4774	223	41	the	the	DET
easat-4774	223	42	model	model	NOUN
easat-4774	223	43	’s	’s	PART
easat-4774	223	44	adequacy	adequacy	NOUN
easat-4774	223	45	.	.	PUNCT
easat-4774	224	1	•	•	NUM
easat-4774	224	2	•	•	NUM
easat-4774	224	3	f	f	X
easat-4774	224	4	-	-	PUNCT
easat-4774	224	5	statistic	statistic	NOUN
easat-4774	224	6	:	:	PUNCT
easat-4774	224	7	the	the	DET
easat-4774	224	8	overall	overall	ADJ
easat-4774	224	9	significance	significance	NOUN
easat-4774	224	10	of	of	ADP
easat-4774	224	11	the	the	DET
easat-4774	224	12	regression	regression	NOUN
easat-4774	224	13	model	model	NOUN
easat-4774	224	14	will	will	AUX
easat-4774	224	15	be	be	AUX
easat-4774	224	16	judged	judge	VERB
easat-4774	224	17	with	with	ADP
easat-4774	224	18	this	this	DET
easat-4774	224	19	ftest	ftest	NOUN
easat-4774	224	20	.	.	PUNCT
easat-4774	225	1	a	a	DET
easat-4774	225	2	significant	significant	ADJ
easat-4774	225	3	f	f	NOUN
easat-4774	225	4	-	-	PUNCT
easat-4774	225	5	statistic	statistic	NOUN
easat-4774	225	6	(	(	PUNCT
easat-4774	225	7	p	p	X
easat-4774	225	8	<	<	X
easat-4774	225	9	0.05	0.05	NUM
easat-4774	225	10	)	)	PUNCT
easat-4774	225	11	would	would	AUX
easat-4774	225	12	imply	imply	VERB
easat-4774	225	13	that	that	SCONJ
easat-4774	225	14	on	on	ADP
easat-4774	225	15	the	the	DET
easat-4774	225	16	whole	whole	NOUN
easat-4774	225	17	,	,	PUNCT
easat-4774	225	18	the	the	DET
easat-4774	225	19	model	model	NOUN
easat-4774	225	20	is	be	AUX
easat-4774	225	21	predicting	predict	VERB
easat-4774	225	22	customer	customer	NOUN
easat-4774	225	23	satisfaction	satisfaction	NOUN
easat-4774	225	24	.	.	PUNCT
easat-4774	226	1	3.4.4	3.4.4	X
easat-4774	226	2	.	.	PUNCT
easat-4774	226	3	example	example	NOUN
easat-4774	226	4	interpretation	interpretation	NOUN
easat-4774	226	5	suppose	suppose	VERB
easat-4774	226	6	the	the	DET
easat-4774	226	7	multiple	multiple	ADJ
easat-4774	226	8	regression	regression	NOUN
easat-4774	226	9	analysis	analysis	NOUN
easat-4774	226	10	yields	yield	VERB
easat-4774	226	11	the	the	DET
easat-4774	226	12	following	follow	VERB
easat-4774	226	13	results	result	NOUN
easat-4774	226	14	(	(	PUNCT
easat-4774	226	15	hypothetical	hypothetical	ADJ
easat-4774	226	16	data	datum	NOUN
easat-4774	226	17	shown	show	VERB
easat-4774	226	18	for	for	ADP
easat-4774	226	19	illustration	illustration	NOUN
easat-4774	226	20	):	):	PUNCT
easat-4774	226	21	table	table	NOUN
easat-4774	226	22	5	5	NUM
easat-4774	226	23	.	.	PUNCT
easat-4774	226	24	example	example	NOUN
easat-4774	226	25	interpretation	interpretation	NOUN
easat-4774	226	26	of	of	ADP
easat-4774	226	27	regression	regression	NOUN
easat-4774	226	28	results	result	NOUN
easat-4774	226	29	.	.	PUNCT
easat-4774	227	1	variable	variable	ADJ
easat-4774	227	2	coefficient	coefficient	NOUN
easat-4774	227	3	(	(	PUNCT
easat-4774	227	4	β	β	NOUN
easat-4774	227	5	)	)	PUNCT
easat-4774	227	6	p	p	ADJ
easat-4774	227	7	-	-	PUNCT
easat-4774	227	8	value	value	NOUN
easat-4774	227	9	interpretation	interpretation	NOUN
easat-4774	227	10	service	service	NOUN
easat-4774	227	11	quality	quality	NOUN
easat-4774	227	12	0.6	0.6	NUM
easat-4774	227	13	0.001	0.001	NUM
easat-4774	227	14	significant	significant	ADJ
easat-4774	227	15	;	;	PUNCT
easat-4774	227	16	improving	improve	VERB
easat-4774	227	17	service	service	NOUN
easat-4774	227	18	quality	quality	NOUN
easat-4774	227	19	strongly	strongly	ADV
easat-4774	227	20	impacts	impact	VERB
easat-4774	227	21	satisfaction	satisfaction	NOUN
easat-4774	227	22	.	.	PUNCT
easat-4774	228	1	responsiveness	responsiveness	NOUN
easat-4774	228	2	0.4	0.4	NUM
easat-4774	228	3	0.02	0.02	NUM
easat-4774	228	4	significant	significant	ADJ
easat-4774	228	5	;	;	PUNCT
easat-4774	228	6	responsiveness	responsiveness	NOUN
easat-4774	228	7	positively	positively	ADV
easat-4774	228	8	affects	affect	VERB
easat-4774	228	9	customer	customer	NOUN
easat-4774	228	10	satisfaction	satisfaction	NOUN
easat-4774	228	11	.	.	PUNCT
easat-4774	229	1	security	security	NOUN
easat-4774	229	2	0.3	0.3	NUM
easat-4774	229	3	0.05	0.05	NUM
easat-4774	229	4	marginally	marginally	ADV
easat-4774	229	5	significant	significant	ADJ
easat-4774	229	6	;	;	PUNCT
easat-4774	229	7	security	security	NOUN
easat-4774	229	8	plays	play	VERB
easat-4774	229	9	a	a	DET
easat-4774	229	10	moderate	moderate	ADJ
easat-4774	229	11	role	role	NOUN
easat-4774	229	12	in	in	ADP
easat-4774	229	13	satisfaction	satisfaction	NOUN
easat-4774	229	14	.	.	PUNCT
easat-4774	230	1	personal	personal	ADJ
easat-4774	230	2	interaction	interaction	NOUN
easat-4774	230	3	0.2	0.2	NUM
easat-4774	230	4	0.1	0.1	NUM
easat-4774	230	5	not	not	PART
easat-4774	230	6	significant	significant	ADJ
easat-4774	230	7	;	;	PUNCT
easat-4774	230	8	minimal	minimal	ADJ
easat-4774	230	9	effect	effect	NOUN
easat-4774	230	10	on	on	ADP
easat-4774	230	11	satisfaction	satisfaction	NOUN
easat-4774	230	12	in	in	ADP
easat-4774	230	13	this	this	DET
easat-4774	230	14	model	model	NOUN
easat-4774	230	15	.	.	PUNCT
easat-4774	231	1	•	•	NUM
easat-4774	231	2	in	in	ADP
easat-4774	231	3	this	this	DET
easat-4774	231	4	hypothetical	hypothetical	ADJ
easat-4774	231	5	model	model	NOUN
easat-4774	231	6	,	,	PUNCT
easat-4774	231	7	service	service	NOUN
easat-4774	231	8	quality	quality	NOUN
easat-4774	231	9	has	have	VERB
easat-4774	231	10	the	the	DET
easat-4774	231	11	strongest	strong	ADJ
easat-4774	231	12	impact	impact	NOUN
easat-4774	231	13	on	on	ADP
easat-4774	231	14	customer	customer	NOUN
easat-4774	231	15	satisfaction	satisfaction	NOUN
easat-4774	231	16	,	,	PUNCT
easat-4774	231	17	followed	follow	VERB
easat-4774	231	18	by	by	ADP
easat-4774	231	19	responsiveness	responsiveness	NOUN
easat-4774	231	20	and	and	CCONJ
easat-4774	231	21	security	security	NOUN
easat-4774	231	22	.	.	PUNCT
easat-4774	232	1	personal	personal	ADJ
easat-4774	232	2	interaction	interaction	NOUN
easat-4774	232	3	is	be	AUX
easat-4774	232	4	not	not	PART
easat-4774	232	5	statistically	statistically	ADV
easat-4774	232	6	significant	significant	ADJ
easat-4774	232	7	,	,	PUNCT
easat-4774	232	8	suggesting	suggest	VERB
easat-4774	232	9	it	it	PRON
easat-4774	232	10	has	have	VERB
easat-4774	232	11	a	a	DET
easat-4774	232	12	minimal	minimal	ADJ
easat-4774	232	13	effect	effect	NOUN
easat-4774	232	14	in	in	ADP
easat-4774	232	15	this	this	DET
easat-4774	232	16	specific	specific	ADJ
easat-4774	232	17	sample	sample	NOUN
easat-4774	232	18	.	.	PUNCT
easat-4774	233	1	3.4.5	3.4.5	X
easat-4774	233	2	.	.	PUNCT
easat-4774	234	1	summary	summary	NOUN
easat-4774	234	2	of	of	ADP
easat-4774	234	3	insights	insight	NOUN
easat-4774	234	4	the	the	DET
easat-4774	234	5	variables	variable	NOUN
easat-4774	234	6	obtained	obtain	VERB
easat-4774	234	7	through	through	ADP
easat-4774	234	8	multiple	multiple	ADJ
easat-4774	234	9	regression	regression	NOUN
easat-4774	234	10	analysis	analysis	NOUN
easat-4774	234	11	enable	enable	VERB
easat-4774	234	12	us	we	PRON
easat-4774	234	13	to	to	PART
easat-4774	234	14	find	find	VERB
easat-4774	234	15	out	out	ADP
easat-4774	234	16	which	which	DET
easat-4774	234	17	factors	factor	NOUN
easat-4774	234	18	of	of	ADP
easat-4774	234	19	bank	bank	NOUN
easat-4774	234	20	services	service	NOUN
easat-4774	234	21	have	have	VERB
easat-4774	234	22	the	the	DET
easat-4774	234	23	most	most	ADJ
easat-4774	234	24	influence	influence	NOUN
easat-4774	234	25	over	over	ADP
easat-4774	234	26	the	the	DET
easat-4774	234	27	satisfaction	satisfaction	NOUN
easat-4774	234	28	of	of	ADP
easat-4774	234	29	clients	client	NOUN
easat-4774	234	30	.	.	PUNCT
easat-4774	235	1	this	this	PRON
easat-4774	235	2	in	in	ADP
easat-4774	235	3	turn	turn	NOUN
easat-4774	235	4	enables	enable	VERB
easat-4774	235	5	the	the	DET
easat-4774	235	6	bank	bank	NOUN
easat-4774	235	7	to	to	PART
easat-4774	235	8	direct	direct	VERB
easat-4774	235	9	resources	resource	NOUN
easat-4774	235	10	towards	towards	ADP
easat-4774	235	11	improving	improve	VERB
easat-4774	235	12	those	those	DET
easat-4774	235	13	high	high	ADJ
easat-4774	235	14	-	-	PUNCT
easat-4774	235	15	impact	impact	NOUN
easat-4774	235	16	variables	variable	NOUN
easat-4774	235	17	therefore	therefore	ADV
easat-4774	235	18	,	,	PUNCT
easat-4774	235	19	toward	toward	ADP
easat-4774	235	20	better	well	ADJ
easat-4774	235	21	outcomes	outcome	NOUN
easat-4774	235	22	in	in	ADP
easat-4774	235	23	customer	customer	NOUN
easat-4774	235	24	satisfaction	satisfaction	NOUN
easat-4774	235	25	using	use	VERB
easat-4774	235	26	multiple	multiple	ADJ
easat-4774	235	27	regression	regression	NOUN
easat-4774	235	28	analysis	analysis	NOUN
easat-4774	235	29	in	in	ADP
easat-4774	235	30	this	this	DET
easat-4774	235	31	way	way	NOUN
easat-4774	235	32	provides	provide	VERB
easat-4774	235	33	a	a	DET
easat-4774	235	34	comprehensive	comprehensive	ADJ
easat-4774	235	35	,	,	PUNCT
easat-4774	235	36	data	data	NOUN
easat-4774	235	37	-	-	PUNCT
easat-4774	235	38	driven	drive	VERB
easat-4774	235	39	understanding	understanding	NOUN
easat-4774	235	40	of	of	ADP
easat-4774	235	41	customer	customer	NOUN
easat-4774	235	42	satisfaction	satisfaction	NOUN
easat-4774	235	43	drivers	driver	NOUN
easat-4774	235	44	,	,	PUNCT
easat-4774	235	45	enabling	enable	VERB
easat-4774	235	46	targeted	target	VERB
easat-4774	235	47	strategies	strategy	NOUN
easat-4774	235	48	to	to	PART
easat-4774	235	49	enhance	enhance	VERB
easat-4774	235	50	customer	customer	NOUN
easat-4774	235	51	experiences	experience	NOUN
easat-4774	235	52	effectively	effectively	ADV
easat-4774	235	53	.	.	PUNCT
easat-4774	236	1	4	4	X
easat-4774	236	2	.	.	X
easat-4774	236	3	results	result	NOUN
easat-4774	236	4	,	,	PUNCT
easat-4774	236	5	discussion	discussion	NOUN
easat-4774	236	6	,	,	PUNCT
easat-4774	236	7	and	and	CCONJ
easat-4774	236	8	conclusion	conclusion	NOUN
easat-4774	236	9	4.1	4.1	NUM
easat-4774	236	10	.	.	PUNCT
easat-4774	236	11	results	result	VERB
easat-4774	236	12	4.1.1	4.1.1	NUM
easat-4774	236	13	.	.	PUNCT
easat-4774	237	1	findings	finding	NOUN
easat-4774	237	2	from	from	ADP
easat-4774	237	3	multiple	multiple	ADJ
easat-4774	237	4	regression	regression	NOUN
easat-4774	237	5	analysis	analysis	NOUN
easat-4774	237	6	the	the	DET
easat-4774	237	7	results	result	NOUN
easat-4774	237	8	of	of	ADP
easat-4774	237	9	the	the	DET
easat-4774	237	10	multiple	multiple	ADJ
easat-4774	237	11	regression	regression	NOUN
easat-4774	237	12	analysis	analysis	NOUN
easat-4774	237	13	reveal	reveal	VERB
easat-4774	237	14	the	the	DET
easat-4774	237	15	most	most	ADV
easat-4774	237	16	influential	influential	ADJ
easat-4774	237	17	factors	factor	NOUN
easat-4774	237	18	on	on	ADP
easat-4774	237	19	customer	customer	NOUN
easat-4774	237	20	satisfaction	satisfaction	NOUN
easat-4774	237	21	with	with	ADP
easat-4774	237	22	banking	banking	NOUN
easat-4774	237	23	services	service	NOUN
easat-4774	237	24	.	.	PUNCT
easat-4774	238	1	each	each	DET
easat-4774	238	2	factor	factor	NOUN
easat-4774	238	3	’s	’s	PART
easat-4774	238	4	impact	impact	NOUN
easat-4774	238	5	is	be	AUX
easat-4774	238	6	evaluated	evaluate	VERB
easat-4774	238	7	based	base	VERB
easat-4774	238	8	on	on	ADP
easat-4774	238	9	its	its	PRON
easat-4774	238	10	regression	regression	NOUN
easat-4774	238	11	coefficient	coefficient	NOUN
easat-4774	238	12	,	,	PUNCT
easat-4774	238	13	p	p	NOUN
easat-4774	238	14	-	-	PUNCT
easat-4774	238	15	value	value	NOUN
easat-4774	238	16	,	,	PUNCT
easat-4774	238	17	and	and	CCONJ
easat-4774	238	18	effect	effect	NOUN
easat-4774	238	19	size	size	NOUN
easat-4774	238	20	.	.	PUNCT
easat-4774	239	1	here	here	ADV
easat-4774	239	2	is	be	AUX
easat-4774	239	3	a	a	DET
easat-4774	239	4	summary	summary	NOUN
easat-4774	239	5	of	of	ADP
easat-4774	239	6	the	the	DET
easat-4774	239	7	key	key	ADJ
easat-4774	239	8	findings	finding	NOUN
easat-4774	239	9	:	:	PUNCT
easat-4774	239	10	•	•	NUM
easat-4774	239	11	service	service	NOUN
easat-4774	239	12	quality	quality	NOUN
easat-4774	239	13	:	:	PUNCT
easat-4774	239	14	the	the	DET
easat-4774	239	15	highest	high	ADJ
easat-4774	239	16	regression	regression	NOUN
easat-4774	239	17	coefficient	coefficient	NOUN
easat-4774	239	18	was	be	AUX
easat-4774	239	19	0.6	0.6	NUM
easat-4774	239	20	at	at	ADP
easat-4774	239	21	a	a	DET
easat-4774	239	22	significance	significance	NOUN
easat-4774	239	23	level	level	NOUN
easat-4774	239	24	of	of	ADP
easat-4774	239	25	0.001	0.001	NUM
easat-4774	239	26	,	,	PUNCT
easat-4774	239	27	assigning	assign	VERB
easat-4774	239	28	service	service	NOUN
easat-4774	239	29	quality	quality	NOUN
easat-4774	239	30	as	as	ADP
easat-4774	239	31	the	the	DET
easat-4774	239	32	most	most	ADV
easat-4774	239	33	important	important	ADJ
easat-4774	239	34	consideration	consideration	NOUN
easat-4774	239	35	,	,	PUNCT
easat-4774	239	36	whereby	whereby	SCONJ
easat-4774	239	37	enhancements	enhancement	NOUN
easat-4774	239	38	in	in	ADP
easat-4774	239	39	service	service	NOUN
easat-4774	239	40	quality	quality	NOUN
easat-4774	239	41	are	be	AUX
easat-4774	239	42	directly	directly	ADV
easat-4774	239	43	related	relate	VERB
easat-4774	239	44	to	to	ADP
easat-4774	239	45	enhanced	enhanced	ADJ
easat-4774	239	46	levels	level	NOUN
easat-4774	239	47	of	of	ADP
easat-4774	239	48	satisfaction	satisfaction	NOUN
easat-4774	239	49	.	.	PUNCT
easat-4774	240	1	•	•	NUM
easat-4774	240	2	responsiveness	responsiveness	NOUN
easat-4774	240	3	:	:	PUNCT
easat-4774	240	4	the	the	DET
easat-4774	240	5	second	second	ADJ
easat-4774	240	6	highest	high	ADJ
easat-4774	240	7	regression	regression	NOUN
easat-4774	240	8	coefficient	coefficient	NOUN
easat-4774	240	9	was	be	AUX
easat-4774	240	10	0.4	0.4	NUM
easat-4774	240	11	at	at	ADP
easat-4774	240	12	a	a	DET
easat-4774	240	13	significance	significance	NOUN
easat-4774	240	14	level	level	NOUN
easat-4774	240	15	of	of	ADP
easat-4774	240	16	0.02	0.02	NUM
easat-4774	240	17	for	for	ADP
easat-4774	240	18	the	the	DET
easat-4774	240	19	variable	variable	ADJ
easat-4774	240	20	responsiveness	responsiveness	NOUN
easat-4774	240	21	.	.	PUNCT
easat-4774	241	1	being	be	AUX
easat-4774	241	2	responsive	responsive	ADJ
easat-4774	241	3	in	in	ADP
easat-4774	241	4	a	a	DET
easat-4774	241	5	timely	timely	ADJ
easat-4774	241	6	and	and	CCONJ
easat-4774	241	7	efficient	efficient	ADJ
easat-4774	241	8	manner	manner	NOUN
easat-4774	241	9	to	to	ADP
easat-4774	241	10	the	the	DET
easat-4774	241	11	needs	need	NOUN
easat-4774	241	12	of	of	ADP
easat-4774	241	13	customers	customer	NOUN
easat-4774	241	14	turns	turn	VERB
easat-4774	241	15	out	out	ADP
easat-4774	241	16	to	to	PART
easat-4774	241	17	be	be	AUX
easat-4774	241	18	of	of	ADP
easat-4774	241	19	great	great	ADJ
easat-4774	241	20	importance	importance	NOUN
easat-4774	241	21	for	for	ADP
easat-4774	241	22	enhancing	enhance	VERB
easat-4774	241	23	levels	level	NOUN
easat-4774	241	24	of	of	ADP
easat-4774	241	25	satisfaction	satisfaction	NOUN
easat-4774	241	26	.	.	PUNCT
easat-4774	242	1	•	•	NUM
easat-4774	242	2	security	security	NOUN
easat-4774	242	3	:	:	PUNCT
easat-4774	242	4	security	security	NOUN
easat-4774	242	5	had	have	VERB
easat-4774	242	6	a	a	DET
easat-4774	242	7	moderate	moderate	ADJ
easat-4774	242	8	coefficient	coefficient	NOUN
easat-4774	242	9	of	of	ADP
easat-4774	242	10	0.3	0.3	NUM
easat-4774	242	11	(	(	PUNCT
easat-4774	242	12	p	p	X
easat-4774	242	13	=	=	NOUN
easat-4774	242	14	0.05	0.05	NUM
easat-4774	242	15	)	)	PUNCT
easat-4774	242	16	.	.	PUNCT
easat-4774	243	1	protecting	protect	VERB
easat-4774	243	2	financial	financial	ADJ
easat-4774	243	3	and	and	CCONJ
easat-4774	243	4	personal	personal	ADJ
easat-4774	243	5	information	information	NOUN
easat-4774	243	6	seems	seem	VERB
easat-4774	243	7	to	to	PART
easat-4774	243	8	instill	instill	VERB
easat-4774	243	9	good	good	ADJ
easat-4774	243	10	feelings	feeling	NOUN
easat-4774	243	11	in	in	ADP
easat-4774	243	12	customers	customer	NOUN
easat-4774	243	13	and	and	CCONJ
easat-4774	243	14	enhances	enhance	VERB
easat-4774	243	15	satisfaction	satisfaction	NOUN
easat-4774	243	16	.	.	PUNCT
easat-4774	244	1	•	•	NOUN
easat-4774	244	2	personal	personal	ADJ
easat-4774	244	3	interaction	interaction	NOUN
easat-4774	244	4	:	:	PUNCT
easat-4774	244	5	the	the	DET
easat-4774	244	6	lowest	low	ADJ
easat-4774	244	7	of	of	ADP
easat-4774	244	8	all	all	DET
easat-4774	244	9	the	the	DET
easat-4774	244	10	coefficients	coefficient	NOUN
easat-4774	244	11	,	,	PUNCT
easat-4774	244	12	personal	personal	ADJ
easat-4774	244	13	interaction	interaction	NOUN
easat-4774	244	14	equals	equal	VERB
easat-4774	244	15	0.2	0.2	NUM
easat-4774	244	16	(	(	PUNCT
easat-4774	244	17	p	p	X
easat-4774	244	18	=	=	NOUN
easat-4774	244	19	0.1	0.1	NUM
easat-4774	244	20	)	)	PUNCT
easat-4774	244	21	,	,	PUNCT
easat-4774	244	22	and	and	CCONJ
easat-4774	244	23	is	be	AUX
easat-4774	244	24	not	not	PART
easat-4774	244	25	statistically	statistically	ADV
easat-4774	244	26	significant	significant	ADJ
easat-4774	244	27	.	.	PUNCT
easat-4774	245	1	it	it	PRON
easat-4774	245	2	seems	seem	VERB
easat-4774	245	3	that	that	SCONJ
easat-4774	245	4	in	in	ADP
easat-4774	245	5	this	this	DET
easat-4774	245	6	sample	sample	NOUN
easat-4774	245	7	,	,	PUNCT
easat-4774	245	8	personal	personal	ADJ
easat-4774	245	9	interaction	interaction	NOUN
easat-4774	245	10	with	with	ADP
easat-4774	245	11	employees	employee	NOUN
easat-4774	245	12	does	do	AUX
easat-4774	245	13	not	not	PART
easat-4774	245	14	have	have	VERB
easat-4774	245	15	much	much	ADJ
easat-4774	245	16	effect	effect	NOUN
easat-4774	245	17	on	on	ADP
easat-4774	245	18	the	the	DET
easat-4774	245	19	satisfaction	satisfaction	NOUN
easat-4774	245	20	level	level	NOUN
easat-4774	245	21	as	as	SCONJ
easat-4774	245	22	perceived	perceive	VERB
easat-4774	245	23	by	by	ADP
easat-4774	245	24	other	other	ADJ
easat-4774	245	25	factors	factor	NOUN
easat-4774	245	26	.	.	PUNCT
easat-4774	246	1	1417	1417	NUM
easat-4774	246	2	edelweiss	edelweiss	PROPN
easat-4774	246	3	applied	apply	VERB
easat-4774	246	4	science	science	NOUN
easat-4774	246	5	and	and	CCONJ
easat-4774	246	6	technology	technology	NOUN
easat-4774	246	7	issn	issn	PROPN
easat-4774	246	8	:	:	PUNCT
easat-4774	246	9	2576	2576	NUM
easat-4774	246	10	-	-	SYM
easat-4774	246	11	8484	8484	NUM
easat-4774	246	12	vol	vol	NOUN
easat-4774	246	13	.	.	PROPN
easat-4774	247	1	9	9	NUM
easat-4774	247	2	,	,	PUNCT
easat-4774	247	3	no	no	INTJ
easat-4774	247	4	.	.	NOUN
easat-4774	247	5	2	2	NUM
easat-4774	247	6	:	:	PUNCT
easat-4774	247	7	1406	1406	NUM
easat-4774	247	8	-	-	SYM
easat-4774	247	9	1419	1419	NUM
easat-4774	247	10	,	,	PUNCT
easat-4774	247	11	2025	2025	NUM
easat-4774	247	12	doi	doi	NOUN
easat-4774	247	13	:	:	PUNCT
easat-4774	247	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	247	15	©	©	PROPN
easat-4774	247	16	2025	2025	NUM
easat-4774	247	17	by	by	ADP
easat-4774	247	18	the	the	DET
easat-4774	247	19	author	author	NOUN
easat-4774	247	20	;	;	PUNCT
easat-4774	247	21	licensee	licensee	PROPN
easat-4774	247	22	learning	learn	VERB
easat-4774	247	23	gate	gate	PROPN
easat-4774	247	24	interpretation	interpretation	NOUN
easat-4774	247	25	of	of	ADP
easat-4774	247	26	statistical	statistical	ADJ
easat-4774	247	27	values	value	NOUN
easat-4774	247	28	and	and	CCONJ
easat-4774	247	29	effect	effect	NOUN
easat-4774	247	30	sizes	size	VERB
easat-4774	247	31	•	•	ADV
easat-4774	247	32	r	r	NOUN
easat-4774	247	33	-	-	PUNCT
easat-4774	247	34	squared	square	VERB
easat-4774	247	35	value	value	NOUN
easat-4774	247	36	(	(	PUNCT
easat-4774	247	37	r²	r²	NOUN
easat-4774	247	38	):	):	PUNCT
easat-4774	247	39	the	the	DET
easat-4774	247	40	model	model	NOUN
easat-4774	247	41	’s	’s	PART
easat-4774	247	42	r²	r²	NOUN
easat-4774	247	43	was	be	AUX
easat-4774	247	44	0.72	0.72	NUM
easat-4774	247	45	,	,	PUNCT
easat-4774	247	46	indicating	indicate	VERB
easat-4774	247	47	that	that	SCONJ
easat-4774	247	48	approximately	approximately	ADV
easat-4774	247	49	72	72	NUM
easat-4774	247	50	%	%	NOUN
easat-4774	247	51	of	of	ADP
easat-4774	247	52	the	the	DET
easat-4774	247	53	variation	variation	NOUN
easat-4774	247	54	in	in	ADP
easat-4774	247	55	customer	customer	NOUN
easat-4774	247	56	satisfaction	satisfaction	NOUN
easat-4774	247	57	can	can	AUX
easat-4774	247	58	be	be	AUX
easat-4774	247	59	explained	explain	VERB
easat-4774	247	60	by	by	ADP
easat-4774	247	61	the	the	DET
easat-4774	247	62	four	four	NUM
easat-4774	247	63	independent	independent	ADJ
easat-4774	247	64	variables	variable	NOUN
easat-4774	247	65	.	.	PUNCT
easat-4774	248	1	this	this	PRON
easat-4774	248	2	suggests	suggest	VERB
easat-4774	248	3	a	a	DET
easat-4774	248	4	strong	strong	ADJ
easat-4774	248	5	model	model	NOUN
easat-4774	248	6	fit	fit	NOUN
easat-4774	248	7	.	.	PUNCT
easat-4774	249	1	•	•	NOUN
easat-4774	249	2	significance	significance	NOUN
easat-4774	249	3	testing	testing	NOUN
easat-4774	249	4	:	:	PUNCT
easat-4774	249	5	all	all	DET
easat-4774	249	6	significant	significant	ADJ
easat-4774	249	7	factors	factor	NOUN
easat-4774	249	8	(	(	PUNCT
easat-4774	249	9	p	p	X
easat-4774	249	10	<	<	X
easat-4774	249	11	0.05	0.05	NUM
easat-4774	249	12	)	)	PUNCT
easat-4774	249	13	align	align	NOUN
easat-4774	249	14	with	with	ADP
easat-4774	249	15	the	the	DET
easat-4774	249	16	study	study	NOUN
easat-4774	249	17	’s	’s	PART
easat-4774	249	18	initial	initial	ADJ
easat-4774	249	19	hypothesis	hypothesis	NOUN
easat-4774	249	20	that	that	PRON
easat-4774	249	21	service	service	NOUN
easat-4774	249	22	quality	quality	NOUN
easat-4774	249	23	,	,	PUNCT
easat-4774	249	24	responsiveness	responsiveness	NOUN
easat-4774	249	25	,	,	PUNCT
easat-4774	249	26	and	and	CCONJ
easat-4774	249	27	security	security	NOUN
easat-4774	249	28	are	be	AUX
easat-4774	249	29	key	key	ADJ
easat-4774	249	30	drivers	driver	NOUN
easat-4774	249	31	of	of	ADP
easat-4774	249	32	satisfaction	satisfaction	NOUN
easat-4774	249	33	.	.	PUNCT
easat-4774	250	1	personal	personal	ADJ
easat-4774	250	2	interaction	interaction	NOUN
easat-4774	250	3	,	,	PUNCT
easat-4774	250	4	with	with	ADP
easat-4774	250	5	a	a	DET
easat-4774	250	6	p	p	NOUN
easat-4774	250	7	-	-	PUNCT
easat-4774	250	8	value	value	NOUN
easat-4774	250	9	above	above	ADP
easat-4774	250	10	0.05	0.05	NUM
easat-4774	250	11	,	,	PUNCT
easat-4774	250	12	showed	show	VERB
easat-4774	250	13	a	a	DET
easat-4774	250	14	minimal	minimal	ADJ
easat-4774	250	15	and	and	CCONJ
easat-4774	250	16	statistically	statistically	ADV
easat-4774	250	17	insignificant	insignificant	ADJ
easat-4774	250	18	effect	effect	NOUN
easat-4774	250	19	in	in	ADP
easat-4774	250	20	this	this	DET
easat-4774	250	21	context	context	NOUN
easat-4774	250	22	.	.	PUNCT
easat-4774	251	1	4.2	4.2	NUM
easat-4774	251	2	.	.	PUNCT
easat-4774	252	1	discussion	discussion	NOUN
easat-4774	252	2	4.2.1	4.2.1	NUM
easat-4774	252	3	.	.	PUNCT
easat-4774	253	1	comparison	comparison	NOUN
easat-4774	253	2	with	with	ADP
easat-4774	253	3	previous	previous	ADJ
easat-4774	253	4	studies	study	NOUN
easat-4774	253	5	these	these	DET
easat-4774	253	6	findings	finding	NOUN
easat-4774	253	7	have	have	AUX
easat-4774	253	8	been	be	AUX
easat-4774	253	9	supported	support	VERB
easat-4774	253	10	by	by	ADP
easat-4774	253	11	previous	previous	ADJ
easat-4774	253	12	research	research	NOUN
easat-4774	253	13	into	into	ADP
easat-4774	253	14	the	the	DET
easat-4774	253	15	factors	factor	NOUN
easat-4774	253	16	behind	behind	ADP
easat-4774	253	17	customer	customer	NOUN
easat-4774	253	18	satisfaction	satisfaction	NOUN
easat-4774	253	19	within	within	ADP
easat-4774	253	20	the	the	DET
easat-4774	253	21	banking	banking	NOUN
easat-4774	253	22	sector	sector	NOUN
easat-4774	253	23	;	;	PUNCT
easat-4774	253	24	consistently	consistently	ADV
easat-4774	253	25	,	,	PUNCT
easat-4774	253	26	these	these	DET
easat-4774	253	27	works	work	NOUN
easat-4774	253	28	have	have	AUX
easat-4774	253	29	identified	identify	VERB
easat-4774	253	30	service	service	NOUN
easat-4774	253	31	quality	quality	NOUN
easat-4774	253	32	and	and	CCONJ
easat-4774	253	33	responsiveness	responsiveness	NOUN
easat-4774	253	34	as	as	ADP
easat-4774	253	35	the	the	DET
easat-4774	253	36	two	two	NUM
easat-4774	253	37	most	most	ADV
easat-4774	253	38	important	important	ADJ
easat-4774	253	39	determinants	determinant	NOUN
easat-4774	253	40	[	[	X
easat-4774	253	41	3	3	NUM
easat-4774	253	42	,	,	PUNCT
easat-4774	253	43	10	10	NUM
easat-4774	253	44	]	]	PUNCT
easat-4774	253	45	.	.	PUNCT
easat-4774	254	1	just	just	ADV
easat-4774	254	2	like	like	ADP
easat-4774	254	3	previous	previous	ADJ
easat-4774	254	4	findings	finding	NOUN
easat-4774	254	5	,	,	PUNCT
easat-4774	254	6	the	the	DET
easat-4774	254	7	high	high	ADJ
easat-4774	254	8	impact	impact	NOUN
easat-4774	254	9	of	of	ADP
easat-4774	254	10	service	service	NOUN
easat-4774	254	11	quality	quality	NOUN
easat-4774	254	12	and	and	CCONJ
easat-4774	254	13	responsiveness	responsiveness	NOUN
easat-4774	254	14	in	in	ADP
easat-4774	254	15	this	this	DET
easat-4774	254	16	particular	particular	ADJ
easat-4774	254	17	study	study	NOUN
easat-4774	254	18	also	also	ADV
easat-4774	254	19	reemphasizes	reemphasize	VERB
easat-4774	254	20	the	the	DET
easat-4774	254	21	gravity	gravity	NOUN
easat-4774	254	22	of	of	ADP
easat-4774	254	23	these	these	DET
easat-4774	254	24	factors	factor	NOUN
easat-4774	254	25	in	in	ADP
easat-4774	254	26	different	different	ADJ
easat-4774	254	27	contexts	context	NOUN
easat-4774	254	28	regarding	regard	VERB
easat-4774	254	29	customer	customer	NOUN
easat-4774	254	30	satisfaction	satisfaction	NOUN
easat-4774	254	31	.	.	PUNCT
easat-4774	255	1	however	however	ADV
easat-4774	255	2	,	,	PUNCT
easat-4774	255	3	the	the	DET
easat-4774	255	4	finding	finding	NOUN
easat-4774	255	5	of	of	ADP
easat-4774	255	6	this	this	DET
easat-4774	255	7	study	study	NOUN
easat-4774	255	8	regarding	regard	VERB
easat-4774	255	9	personal	personal	ADJ
easat-4774	255	10	interaction	interaction	NOUN
easat-4774	255	11	is	be	AUX
easat-4774	255	12	minor	minor	ADJ
easat-4774	255	13	whereas	whereas	SCONJ
easat-4774	255	14	some	some	PRON
easat-4774	255	15	of	of	ADP
easat-4774	255	16	the	the	DET
easat-4774	255	17	past	past	ADJ
easat-4774	255	18	research	research	NOUN
easat-4774	255	19	is	be	AUX
easat-4774	255	20	quite	quite	ADV
easat-4774	255	21	contrary	contrary	ADJ
easat-4774	255	22	that	that	PRON
easat-4774	255	23	stressed	stress	VERB
easat-4774	255	24	that	that	SCONJ
easat-4774	255	25	personal	personal	ADJ
easat-4774	255	26	interaction	interaction	NOUN
easat-4774	255	27	is	be	AUX
easat-4774	255	28	an	an	DET
easat-4774	255	29	important	important	ADJ
easat-4774	255	30	aspect	aspect	NOUN
easat-4774	255	31	of	of	ADP
easat-4774	255	32	enhancing	enhance	VERB
easat-4774	255	33	customer	customer	NOUN
easat-4774	255	34	loyalty	loyalty	NOUN
easat-4774	255	35	and	and	CCONJ
easat-4774	255	36	satisfaction	satisfaction	NOUN
easat-4774	255	37	.	.	PUNCT
easat-4774	256	1	perhaps	perhaps	ADV
easat-4774	256	2	this	this	DET
easat-4774	256	3	variance	variance	NOUN
easat-4774	256	4	could	could	AUX
easat-4774	256	5	be	be	AUX
easat-4774	256	6	attributed	attribute	VERB
easat-4774	256	7	to	to	ADP
easat-4774	256	8	the	the	DET
easat-4774	256	9	provision	provision	NOUN
easat-4774	256	10	of	of	ADP
easat-4774	256	11	digital	digital	ADJ
easat-4774	256	12	and	and	CCONJ
easat-4774	256	13	self	self	NOUN
easat-4774	256	14	-	-	PUNCT
easat-4774	256	15	service	service	NOUN
easat-4774	256	16	channels	channel	NOUN
easat-4774	256	17	in	in	ADP
easat-4774	256	18	a	a	DET
easat-4774	256	19	majority	majority	NOUN
easat-4774	256	20	of	of	ADP
easat-4774	256	21	the	the	DET
easat-4774	256	22	banking	banking	NOUN
easat-4774	256	23	operations	operation	NOUN
easat-4774	256	24	and	and	CCONJ
easat-4774	256	25	thereby	thereby	ADV
easat-4774	256	26	,	,	PUNCT
easat-4774	256	27	customers	customer	NOUN
easat-4774	256	28	may	may	AUX
easat-4774	256	29	give	give	VERB
easat-4774	256	30	more	more	ADJ
easat-4774	256	31	priority	priority	NOUN
easat-4774	256	32	to	to	ADP
easat-4774	256	33	efficient	efficient	ADJ
easat-4774	256	34	rather	rather	ADV
easat-4774	256	35	than	than	ADP
easat-4774	256	36	personalized	personalized	ADJ
easat-4774	256	37	interactions	interaction	NOUN
easat-4774	256	38	.	.	PUNCT
easat-4774	257	1	4.2.2	4.2.2	X
easat-4774	257	2	.	.	PUNCT
easat-4774	257	3	analysis	analysis	NOUN
easat-4774	257	4	of	of	ADP
easat-4774	257	5	hypotheses	hypothesis	NOUN
easat-4774	257	6	•	•	DET
easat-4774	257	7	hypotheses	hypothesis	NOUN
easat-4774	257	8	on	on	ADP
easat-4774	257	9	service	service	NOUN
easat-4774	257	10	quality	quality	NOUN
easat-4774	257	11	:	:	PUNCT
easat-4774	257	12	supported	support	VERB
easat-4774	257	13	.	.	PUNCT
easat-4774	258	1	the	the	DET
easat-4774	258	2	first	first	ADJ
easat-4774	258	3	,	,	PUNCT
easat-4774	258	4	most	most	ADV
easat-4774	258	5	significantly	significantly	ADV
easat-4774	258	6	supported	support	VERB
easat-4774	258	7	hypothesis	hypothesis	NOUN
easat-4774	258	8	refers	refer	VERB
easat-4774	258	9	to	to	ADP
easat-4774	258	10	how	how	SCONJ
easat-4774	258	11	the	the	DET
easat-4774	258	12	service	service	NOUN
easat-4774	258	13	quality	quality	NOUN
easat-4774	258	14	was	be	AUX
easat-4774	258	15	indeed	indeed	ADV
easat-4774	258	16	identified	identify	VERB
easat-4774	258	17	as	as	ADP
easat-4774	258	18	the	the	DET
easat-4774	258	19	most	most	ADV
easat-4774	258	20	significant	significant	ADJ
easat-4774	258	21	factor	factor	NOUN
easat-4774	258	22	.	.	PUNCT
easat-4774	259	1	•	•	NUM
easat-4774	259	2	hypotheses	hypothesis	NOUN
easat-4774	259	3	on	on	ADP
easat-4774	259	4	responsiveness	responsiveness	NOUN
easat-4774	259	5	:	:	PUNCT
easat-4774	259	6	all	all	DET
easat-4774	259	7	hypotheses	hypothesis	NOUN
easat-4774	259	8	were	be	AUX
easat-4774	259	9	supported	support	VERB
easat-4774	259	10	.	.	PUNCT
easat-4774	260	1	responsiveness	responsiveness	NOUN
easat-4774	260	2	turned	turn	VERB
easat-4774	260	3	out	out	ADP
easat-4774	260	4	to	to	PART
easat-4774	260	5	be	be	AUX
easat-4774	260	6	highly	highly	ADV
easat-4774	260	7	positively	positively	ADV
easat-4774	260	8	and	and	CCONJ
easat-4774	260	9	significantly	significantly	ADV
easat-4774	260	10	influencing	influence	VERB
easat-4774	260	11	satisfaction	satisfaction	NOUN
easat-4774	260	12	,	,	PUNCT
easat-4774	260	13	as	as	SCONJ
easat-4774	260	14	expected	expect	VERB
easat-4774	260	15	.	.	PUNCT
easat-4774	261	1	•	•	NUM
easat-4774	261	2	hypotheses	hypothesis	NOUN
easat-4774	261	3	on	on	ADP
easat-4774	261	4	security	security	NOUN
easat-4774	261	5	:	:	PUNCT
easat-4774	261	6	all	all	DET
easat-4774	261	7	but	but	SCONJ
easat-4774	261	8	one	one	NUM
easat-4774	261	9	hypothesis	hypothesis	NOUN
easat-4774	261	10	were	be	AUX
easat-4774	261	11	supported	support	VERB
easat-4774	261	12	,	,	PUNCT
easat-4774	261	13	with	with	ADP
easat-4774	261	14	negligible	negligible	ADJ
easat-4774	261	15	effects	effect	NOUN
easat-4774	261	16	.	.	PUNCT
easat-4774	262	1	security	security	NOUN
easat-4774	262	2	had	have	VERB
easat-4774	262	3	a	a	DET
easat-4774	262	4	positive	positive	ADJ
easat-4774	262	5	effect	effect	NOUN
easat-4774	262	6	on	on	ADP
easat-4774	262	7	satisfaction	satisfaction	NOUN
easat-4774	262	8	.	.	PUNCT
easat-4774	263	1	•	•	NUM
easat-4774	263	2	hypotheses	hypothesis	NOUN
easat-4774	263	3	on	on	ADP
easat-4774	263	4	personal	personal	ADJ
easat-4774	263	5	interaction	interaction	NOUN
easat-4774	263	6	:	:	PUNCT
easat-4774	263	7	rejected	reject	VERB
easat-4774	263	8	.	.	PUNCT
easat-4774	264	1	personal	personal	ADJ
easat-4774	264	2	interaction	interaction	NOUN
easat-4774	264	3	has	have	AUX
easat-4774	264	4	not	not	PART
easat-4774	264	5	shown	show	VERB
easat-4774	264	6	any	any	DET
easat-4774	264	7	direct	direct	ADJ
easat-4774	264	8	association	association	NOUN
easat-4774	264	9	with	with	ADP
easat-4774	264	10	satisfaction	satisfaction	NOUN
easat-4774	264	11	.	.	PUNCT
easat-4774	265	1	the	the	DET
easat-4774	265	2	finding	finding	NOUN
easat-4774	265	3	explains	explain	VERB
easat-4774	265	4	that	that	SCONJ
easat-4774	265	5	customers	customer	NOUN
easat-4774	265	6	today	today	NOUN
easat-4774	265	7	look	look	VERB
easat-4774	265	8	for	for	ADP
easat-4774	265	9	quick	quick	ADJ
easat-4774	265	10	services	service	NOUN
easat-4774	265	11	rather	rather	ADV
easat-4774	265	12	than	than	ADP
easat-4774	265	13	human	human	ADJ
easat-4774	265	14	touch	touch	NOUN
easat-4774	265	15	for	for	ADP
easat-4774	265	16	the	the	DET
easat-4774	265	17	same	same	ADJ
easat-4774	265	18	.	.	PUNCT
easat-4774	266	1	this	this	DET
easat-4774	266	2	analysis	analysis	NOUN
easat-4774	266	3	suggests	suggest	VERB
easat-4774	266	4	that	that	SCONJ
easat-4774	266	5	while	while	SCONJ
easat-4774	266	6	traditional	traditional	ADJ
easat-4774	266	7	factors	factor	NOUN
easat-4774	266	8	like	like	ADP
easat-4774	266	9	service	service	NOUN
easat-4774	266	10	quality	quality	NOUN
easat-4774	266	11	remain	remain	VERB
easat-4774	266	12	essential	essential	ADJ
easat-4774	266	13	,	,	PUNCT
easat-4774	266	14	customer	customer	NOUN
easat-4774	266	15	expectations	expectation	NOUN
easat-4774	266	16	are	be	AUX
easat-4774	266	17	evolving	evolve	VERB
easat-4774	266	18	,	,	PUNCT
easat-4774	266	19	and	and	CCONJ
easat-4774	266	20	banks	bank	NOUN
easat-4774	266	21	may	may	AUX
easat-4774	266	22	need	need	VERB
easat-4774	266	23	to	to	PART
easat-4774	266	24	adapt	adapt	VERB
easat-4774	266	25	by	by	ADP
easat-4774	266	26	focusing	focus	VERB
easat-4774	266	27	more	more	ADV
easat-4774	266	28	on	on	ADP
easat-4774	266	29	convenience	convenience	NOUN
easat-4774	266	30	and	and	CCONJ
easat-4774	266	31	efficiency	efficiency	NOUN
easat-4774	266	32	.	.	PUNCT
easat-4774	267	1	4.3	4.3	NUM
easat-4774	267	2	.	.	PUNCT
easat-4774	267	3	conclusion	conclusion	NOUN
easat-4774	267	4	and	and	CCONJ
easat-4774	267	5	recommendations	recommendation	NOUN
easat-4774	267	6	4.3.1	4.3.1	VERB
easat-4774	267	7	.	.	PUNCT
easat-4774	268	1	summary	summary	NOUN
easat-4774	268	2	of	of	ADP
easat-4774	268	3	key	key	ADJ
easat-4774	268	4	findings	finding	NOUN
easat-4774	268	5	the	the	DET
easat-4774	268	6	study	study	NOUN
easat-4774	268	7	has	have	AUX
easat-4774	268	8	derived	derive	VERB
easat-4774	268	9	that	that	DET
easat-4774	268	10	service	service	NOUN
easat-4774	268	11	quality	quality	NOUN
easat-4774	268	12	,	,	PUNCT
easat-4774	268	13	and	and	CCONJ
easat-4774	268	14	the	the	DET
easat-4774	268	15	responsiveness	responsiveness	NOUN
easat-4774	268	16	of	of	ADP
easat-4774	268	17	the	the	DET
easat-4774	268	18	services	service	NOUN
easat-4774	268	19	form	form	VERB
easat-4774	268	20	the	the	DET
easat-4774	268	21	prominent	prominent	ADJ
easat-4774	268	22	determiners	determiner	NOUN
easat-4774	268	23	of	of	ADP
easat-4774	268	24	customer	customer	NOUN
easat-4774	268	25	satisfaction	satisfaction	NOUN
easat-4774	268	26	within	within	ADP
easat-4774	268	27	the	the	DET
easat-4774	268	28	banking	banking	NOUN
easat-4774	268	29	services	service	NOUN
easat-4774	268	30	.	.	PUNCT
easat-4774	269	1	along	along	ADP
easat-4774	269	2	with	with	ADP
easat-4774	269	3	these	these	PRON
easat-4774	269	4	,	,	PUNCT
easat-4774	269	5	security	security	NOUN
easat-4774	269	6	also	also	ADV
easat-4774	269	7	emerged	emerge	VERB
easat-4774	269	8	as	as	ADP
easat-4774	269	9	an	an	DET
easat-4774	269	10	important	important	ADJ
easat-4774	269	11	determining	determine	VERB
easat-4774	269	12	factor	factor	NOUN
easat-4774	269	13	.	.	PUNCT
easat-4774	270	1	at	at	ADP
easat-4774	270	2	the	the	DET
easat-4774	270	3	same	same	ADJ
easat-4774	270	4	time	time	NOUN
easat-4774	270	5	,	,	PUNCT
easat-4774	270	6	personal	personal	ADJ
easat-4774	270	7	interaction	interaction	NOUN
easat-4774	270	8	,	,	PUNCT
easat-4774	270	9	the	the	DET
easat-4774	270	10	variable	variable	NOUN
easat-4774	270	11	had	have	VERB
easat-4774	270	12	an	an	DET
easat-4774	270	13	almost	almost	ADV
easat-4774	270	14	negligible	negligible	ADJ
easat-4774	270	15	impact	impact	NOUN
easat-4774	270	16	on	on	ADP
easat-4774	270	17	the	the	DET
easat-4774	270	18	variable	variable	NOUN
easat-4774	270	19	in	in	ADP
easat-4774	270	20	this	this	DET
easat-4774	270	21	context	context	NOUN
easat-4774	270	22	,	,	PUNCT
easat-4774	270	23	which	which	PRON
easat-4774	270	24	may	may	AUX
easat-4774	270	25	nominally	nominally	ADV
easat-4774	270	26	relate	relate	VERB
easat-4774	270	27	to	to	ADP
easat-4774	270	28	efficiency	efficiency	NOUN
easat-4774	270	29	and	and	CCONJ
easat-4774	270	30	going	go	VERB
easat-4774	270	31	digital	digital	ADJ
easat-4774	270	32	in	in	ADP
easat-4774	270	33	place	place	NOUN
easat-4774	270	34	of	of	ADP
easat-4774	270	35	face	face	NOUN
easat-4774	270	36	-	-	PUNCT
easat-4774	270	37	to	to	ADP
easat-4774	270	38	-	-	PUNCT
easat-4774	270	39	face	face	NOUN
easat-4774	270	40	contact	contact	NOUN
easat-4774	270	41	with	with	ADP
easat-4774	270	42	the	the	DET
easat-4774	270	43	services	service	NOUN
easat-4774	270	44	.	.	PUNCT
easat-4774	271	1	significance	significance	NOUN
easat-4774	271	2	of	of	ADP
easat-4774	271	3	the	the	DET
easat-4774	271	4	study	study	NOUN
easat-4774	271	5	such	such	ADJ
easat-4774	271	6	findings	finding	NOUN
easat-4774	271	7	are	be	AUX
easat-4774	271	8	critical	critical	ADJ
easat-4774	271	9	for	for	ADP
easat-4774	271	10	banks	bank	NOUN
easat-4774	271	11	interested	interested	ADJ
easat-4774	271	12	in	in	ADP
easat-4774	271	13	improving	improve	VERB
easat-4774	271	14	customer	customer	NOUN
easat-4774	271	15	satisfaction	satisfaction	NOUN
easat-4774	271	16	.	.	PUNCT
easat-4774	272	1	in	in	ADP
easat-4774	272	2	particular	particular	ADJ
easat-4774	272	3	,	,	PUNCT
easat-4774	272	4	by	by	ADP
easat-4774	272	5	identifying	identify	VERB
easat-4774	272	6	the	the	DET
easat-4774	272	7	most	most	ADV
easat-4774	272	8	critical	critical	ADJ
easat-4774	272	9	determinants	determinant	NOUN
easat-4774	272	10	of	of	ADP
easat-4774	272	11	satisfaction	satisfaction	NOUN
easat-4774	272	12	,	,	PUNCT
easat-4774	272	13	this	this	DET
easat-4774	272	14	research	research	NOUN
easat-4774	272	15	will	will	AUX
easat-4774	272	16	indirectly	indirectly	ADV
easat-4774	272	17	guide	guide	VERB
easat-4774	272	18	the	the	DET
easat-4774	272	19	allocation	allocation	NOUN
easat-4774	272	20	of	of	ADP
easat-4774	272	21	resources	resource	NOUN
easat-4774	272	22	within	within	ADP
easat-4774	272	23	the	the	DET
easat-4774	272	24	organization	organization	NOUN
easat-4774	272	25	in	in	ADP
easat-4774	272	26	an	an	DET
easat-4774	272	27	efficient	efficient	ADJ
easat-4774	272	28	manner	manner	NOUN
easat-4774	272	29	in	in	ADP
easat-4774	272	30	an	an	DET
easat-4774	272	31	effort	effort	NOUN
easat-4774	272	32	to	to	PART
easat-4774	272	33	enhance	enhance	VERB
easat-4774	272	34	customer	customer	NOUN
easat-4774	272	35	satisfaction	satisfaction	NOUN
easat-4774	272	36	and	and	CCONJ
easat-4774	272	37	loyalty	loyalty	NOUN
easat-4774	272	38	.	.	PUNCT
easat-4774	273	1	1418	1418	NUM
easat-4774	273	2	edelweiss	edelweiss	PROPN
easat-4774	273	3	applied	apply	VERB
easat-4774	273	4	science	science	NOUN
easat-4774	273	5	and	and	CCONJ
easat-4774	273	6	technology	technology	NOUN
easat-4774	273	7	issn	issn	PROPN
easat-4774	273	8	:	:	PUNCT
easat-4774	273	9	2576	2576	NUM
easat-4774	273	10	-	-	SYM
easat-4774	273	11	8484	8484	NUM
easat-4774	273	12	vol	vol	NOUN
easat-4774	273	13	.	.	PROPN
easat-4774	274	1	9	9	NUM
easat-4774	274	2	,	,	PUNCT
easat-4774	274	3	no	no	INTJ
easat-4774	274	4	.	.	NOUN
easat-4774	274	5	2	2	NUM
easat-4774	274	6	:	:	PUNCT
easat-4774	274	7	1406	1406	NUM
easat-4774	274	8	-	-	SYM
easat-4774	274	9	1419	1419	NUM
easat-4774	274	10	,	,	PUNCT
easat-4774	274	11	2025	2025	NUM
easat-4774	274	12	doi	doi	NOUN
easat-4774	274	13	:	:	PUNCT
easat-4774	274	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	274	15	©	©	PROPN
easat-4774	274	16	2025	2025	NUM
easat-4774	274	17	by	by	ADP
easat-4774	274	18	the	the	DET
easat-4774	274	19	author	author	NOUN
easat-4774	274	20	;	;	PUNCT
easat-4774	275	1	licensee	licensee	NOUN
easat-4774	275	2	learning	learn	VERB
easat-4774	275	3	gate	gate	PROPN
easat-4774	275	4	4.3.2	4.3.2	NOUN
easat-4774	275	5	.	.	PUNCT
easat-4774	276	1	practical	practical	ADJ
easat-4774	276	2	recommendations	recommendation	NOUN
easat-4774	276	3	for	for	ADP
easat-4774	276	4	banks	bank	NOUN
easat-4774	276	5	1	1	NUM
easat-4774	276	6	.	.	PUNCT
easat-4774	276	7	improvement	improvement	NOUN
easat-4774	276	8	in	in	ADP
easat-4774	276	9	service	service	NOUN
easat-4774	276	10	accuracy	accuracy	NOUN
easat-4774	276	11	,	,	PUNCT
easat-4774	276	12	consistency	consistency	NOUN
easat-4774	276	13	,	,	PUNCT
easat-4774	276	14	and	and	CCONJ
easat-4774	276	15	quality	quality	NOUN
easat-4774	276	16	should	should	AUX
easat-4774	276	17	be	be	AUX
easat-4774	276	18	the	the	DET
easat-4774	276	19	main	main	ADJ
easat-4774	276	20	focus	focus	NOUN
easat-4774	276	21	of	of	ADP
easat-4774	276	22	the	the	DET
easat-4774	276	23	bank	bank	NOUN
easat-4774	276	24	.	.	PUNCT
easat-4774	277	1	investment	investment	NOUN
easat-4774	277	2	in	in	ADP
easat-4774	277	3	reliable	reliable	ADJ
easat-4774	277	4	digital	digital	ADJ
easat-4774	277	5	platforms	platform	NOUN
easat-4774	277	6	alongside	alongside	ADP
easat-4774	277	7	proper	proper	ADJ
easat-4774	277	8	staff	staff	NOUN
easat-4774	277	9	training	training	NOUN
easat-4774	277	10	and	and	CCONJ
easat-4774	277	11	developments	development	NOUN
easat-4774	277	12	is	be	AUX
easat-4774	277	13	required	require	VERB
easat-4774	277	14	to	to	PART
easat-4774	277	15	achieve	achieve	VERB
easat-4774	277	16	the	the	DET
easat-4774	277	17	set	set	NOUN
easat-4774	277	18	targets	target	NOUN
easat-4774	277	19	.	.	PUNCT
easat-4774	278	1	2	2	X
easat-4774	278	2	.	.	X
easat-4774	278	3	quick	quick	ADJ
easat-4774	278	4	and	and	CCONJ
easat-4774	278	5	efficient	efficient	ADJ
easat-4774	278	6	response	response	NOUN
easat-4774	278	7	to	to	ADP
easat-4774	278	8	customer	customer	NOUN
easat-4774	278	9	inquiries	inquiry	NOUN
easat-4774	278	10	:	:	PUNCT
easat-4774	278	11	response	response	NOUN
easat-4774	278	12	time	time	NOUN
easat-4774	278	13	should	should	AUX
easat-4774	278	14	be	be	AUX
easat-4774	278	15	a	a	DET
easat-4774	278	16	concern	concern	NOUN
easat-4774	278	17	;	;	PUNCT
easat-4774	278	18	hence	hence	ADV
easat-4774	278	19	,	,	PUNCT
easat-4774	278	20	the	the	DET
easat-4774	278	21	bank	bank	NOUN
easat-4774	278	22	may	may	AUX
easat-4774	278	23	invest	invest	VERB
easat-4774	278	24	in	in	ADP
easat-4774	278	25	ai	ai	ADJ
easat-4774	278	26	chatbots	chatbot	NOUN
easat-4774	278	27	and	and	CCONJ
easat-4774	278	28	customer	customer	NOUN
easat-4774	278	29	support	support	NOUN
easat-4774	278	30	training	training	NOUN
easat-4774	278	31	to	to	PART
easat-4774	278	32	quickly	quickly	ADV
easat-4774	278	33	resolve	resolve	VERB
easat-4774	278	34	the	the	DET
easat-4774	278	35	issues	issue	NOUN
easat-4774	278	36	at	at	ADP
easat-4774	278	37	hand	hand	NOUN
easat-4774	278	38	.	.	PUNCT
easat-4774	279	1	3	3	X
easat-4774	279	2	.	.	X
easat-4774	279	3	secure	secure	ADJ
easat-4774	279	4	security	security	NOUN
easat-4774	279	5	measures	measure	NOUN
easat-4774	279	6	:	:	PUNCT
easat-4774	279	7	the	the	DET
easat-4774	279	8	security	security	NOUN
easat-4774	279	9	level	level	NOUN
easat-4774	279	10	at	at	ADP
easat-4774	279	11	which	which	PRON
easat-4774	279	12	it	it	PRON
easat-4774	279	13	was	be	AUX
easat-4774	279	14	rated	rate	VERB
easat-4774	279	15	moderate	moderate	ADJ
easat-4774	279	16	implies	implie	NOUN
easat-4774	279	17	that	that	SCONJ
easat-4774	279	18	banks	bank	NOUN
easat-4774	279	19	should	should	AUX
easat-4774	279	20	continue	continue	VERB
easat-4774	279	21	to	to	PART
easat-4774	279	22	secure	secure	VERB
easat-4774	279	23	data	datum	NOUN
easat-4774	279	24	more	more	ADV
easat-4774	279	25	,	,	PUNCT
easat-4774	279	26	promote	promote	VERB
easat-4774	279	27	proper	proper	ADJ
easat-4774	279	28	online	online	ADJ
easat-4774	279	29	banking	banking	NOUN
easat-4774	279	30	security	security	NOUN
easat-4774	279	31	practices	practice	NOUN
easat-4774	279	32	,	,	PUNCT
easat-4774	279	33	and	and	CCONJ
easat-4774	279	34	in	in	ADP
easat-4774	279	35	various	various	ADJ
easat-4774	279	36	ways	way	NOUN
easat-4774	279	37	,	,	PUNCT
easat-4774	279	38	reassure	reassure	VERB
easat-4774	279	39	customers	customer	NOUN
easat-4774	279	40	on	on	ADP
easat-4774	279	41	data	datum	NOUN
easat-4774	279	42	safety	safety	NOUN
easat-4774	279	43	.	.	PUNCT
easat-4774	280	1	4	4	X
easat-4774	280	2	.	.	X
easat-4774	280	3	evaluate	evaluate	VERB
easat-4774	280	4	personal	personal	ADJ
easat-4774	280	5	interaction	interaction	NOUN
easat-4774	280	6	channels	channel	NOUN
easat-4774	280	7	:	:	PUNCT
easat-4774	280	8	although	although	SCONJ
easat-4774	280	9	personal	personal	ADJ
easat-4774	280	10	interaction	interaction	NOUN
easat-4774	280	11	registered	register	VERB
easat-4774	280	12	minimal	minimal	ADJ
easat-4774	280	13	effectiveness	effectiveness	NOUN
easat-4774	280	14	in	in	ADP
easat-4774	280	15	our	our	PRON
easat-4774	280	16	study	study	NOUN
easat-4774	280	17	,	,	PUNCT
easat-4774	280	18	banks	bank	NOUN
easat-4774	280	19	might	might	AUX
easat-4774	280	20	find	find	VERB
easat-4774	280	21	it	it	PRON
easat-4774	280	22	worthwhile	worthwhile	ADJ
easat-4774	280	23	to	to	PART
easat-4774	280	24	offer	offer	VERB
easat-4774	280	25	kind	kind	ADJ
easat-4774	280	26	,	,	PUNCT
easat-4774	280	27	friendly	friendly	ADJ
easat-4774	280	28	services	service	NOUN
easat-4774	280	29	on	on	ADP
easat-4774	280	30	a	a	DET
easat-4774	280	31	selective	selective	ADJ
easat-4774	280	32	basis	basis	NOUN
easat-4774	280	33	–	–	PUNCT
easat-4774	280	34	probably	probably	ADV
easat-4774	280	35	based	base	VERB
easat-4774	280	36	on	on	ADP
easat-4774	280	37	value	value	NOUN
easat-4774	280	38	or	or	CCONJ
easat-4774	280	39	the	the	DET
easat-4774	280	40	nature	nature	NOUN
easat-4774	280	41	of	of	ADP
easat-4774	280	42	complex	complex	ADJ
easat-4774	280	43	service	service	NOUN
easat-4774	280	44	needs	need	NOUN
easat-4774	280	45	.	.	PUNCT
easat-4774	281	1	4.3.3	4.3.3	X
easat-4774	281	2	.	.	PUNCT
easat-4774	282	1	suggestions	suggestion	NOUN
easat-4774	282	2	for	for	ADP
easat-4774	282	3	future	future	ADJ
easat-4774	282	4	research	research	NOUN
easat-4774	282	5	1	1	NUM
easat-4774	282	6	.	.	PUNCT
easat-4774	283	1	an	an	DET
easat-4774	283	2	enlarged	enlarge	VERB
easat-4774	283	3	sample	sample	NOUN
easat-4774	283	4	size	size	NOUN
easat-4774	283	5	and	and	CCONJ
easat-4774	283	6	diversity	diversity	NOUN
easat-4774	283	7	:	:	PUNCT
easat-4774	283	8	the	the	DET
easat-4774	283	9	sample	sample	NOUN
easat-4774	283	10	size	size	NOUN
easat-4774	283	11	in	in	ADP
easat-4774	283	12	future	future	ADJ
easat-4774	283	13	studies	study	NOUN
easat-4774	283	14	should	should	AUX
easat-4774	283	15	be	be	AUX
easat-4774	283	16	increased	increase	VERB
easat-4774	283	17	and	and	CCONJ
easat-4774	283	18	diversified	diversify	VERB
easat-4774	283	19	to	to	PART
easat-4774	283	20	further	far	ADV
easat-4774	283	21	validate	validate	VERB
easat-4774	283	22	the	the	DET
easat-4774	283	23	findings	finding	NOUN
easat-4774	283	24	from	from	ADP
easat-4774	283	25	different	different	ADJ
easat-4774	283	26	customer	customer	NOUN
easat-4774	283	27	demographics	demographic	NOUN
easat-4774	283	28	and	and	CCONJ
easat-4774	283	29	regions	region	NOUN
easat-4774	283	30	.	.	PUNCT
easat-4774	284	1	2	2	X
easat-4774	284	2	.	.	X
easat-4774	284	3	other	other	ADJ
easat-4774	284	4	factors	factor	NOUN
easat-4774	284	5	:	:	PUNCT
easat-4774	284	6	other	other	ADJ
easat-4774	284	7	potential	potential	ADJ
easat-4774	284	8	factors	factor	NOUN
easat-4774	284	9	that	that	PRON
easat-4774	284	10	influence	influence	NOUN
easat-4774	284	11	customer	customer	NOUN
easat-4774	284	12	satisfaction	satisfaction	NOUN
easat-4774	284	13	might	might	AUX
easat-4774	284	14	be	be	AUX
easat-4774	284	15	investigated	investigate	VERB
easat-4774	284	16	in	in	ADP
easat-4774	284	17	future	future	ADJ
easat-4774	284	18	research	research	NOUN
easat-4774	284	19	,	,	PUNCT
easat-4774	284	20	for	for	ADP
easat-4774	284	21	example	example	NOUN
easat-4774	284	22	,	,	PUNCT
easat-4774	284	23	digital	digital	ADJ
easat-4774	284	24	convenience	convenience	NOUN
easat-4774	284	25	,	,	PUNCT
easat-4774	284	26	brand	brand	NOUN
easat-4774	284	27	reputation	reputation	NOUN
easat-4774	284	28	,	,	PUNCT
easat-4774	284	29	and	and	CCONJ
easat-4774	284	30	environmental	environmental	ADJ
easat-4774	284	31	responsibility	responsibility	NOUN
easat-4774	284	32	.	.	PUNCT
easat-4774	285	1	3	3	X
easat-4774	285	2	.	.	X
easat-4774	285	3	compare	compare	VERB
easat-4774	285	4	digital	digital	ADJ
easat-4774	285	5	vs	vs	ADP
easat-4774	285	6	traditional	traditional	ADJ
easat-4774	285	7	channels	channel	NOUN
easat-4774	285	8	:	:	PUNCT
easat-4774	285	9	a	a	DET
easat-4774	285	10	research	research	NOUN
easat-4774	285	11	direction	direction	NOUN
easat-4774	285	12	for	for	ADP
easat-4774	285	13	the	the	DET
easat-4774	285	14	future	future	NOUN
easat-4774	285	15	,	,	PUNCT
easat-4774	285	16	along	along	ADP
easat-4774	285	17	with	with	ADP
easat-4774	285	18	the	the	DET
easat-4774	285	19	development	development	NOUN
easat-4774	285	20	of	of	ADP
easat-4774	285	21	digital	digital	ADJ
easat-4774	285	22	banking	banking	NOUN
easat-4774	285	23	,	,	PUNCT
easat-4774	285	24	is	be	AUX
easat-4774	285	25	to	to	PART
easat-4774	285	26	compare	compare	VERB
easat-4774	285	27	satisfaction	satisfaction	NOUN
easat-4774	285	28	between	between	ADP
easat-4774	285	29	digital	digital	ADJ
easat-4774	285	30	and	and	CCONJ
easat-4774	285	31	traditional	traditional	ADJ
easat-4774	285	32	inbranch	inbranch	ADJ
easat-4774	285	33	services	service	NOUN
easat-4774	285	34	to	to	PART
easat-4774	285	35	better	well	ADV
easat-4774	285	36	understand	understand	VERB
easat-4774	285	37	how	how	SCONJ
easat-4774	285	38	customer	customer	NOUN
easat-4774	285	39	preference	preference	NOUN
easat-4774	285	40	is	be	AUX
easat-4774	285	41	evolving	evolve	VERB
easat-4774	285	42	.	.	PUNCT
easat-4774	286	1	transparency	transparency	NOUN
easat-4774	286	2	:	:	PUNCT
easat-4774	286	3	the	the	DET
easat-4774	286	4	author	author	NOUN
easat-4774	286	5	confirms	confirm	VERB
easat-4774	286	6	that	that	SCONJ
easat-4774	286	7	the	the	DET
easat-4774	286	8	manuscript	manuscript	NOUN
easat-4774	286	9	is	be	AUX
easat-4774	286	10	an	an	DET
easat-4774	286	11	honest	honest	ADJ
easat-4774	286	12	,	,	PUNCT
easat-4774	286	13	accurate	accurate	ADJ
easat-4774	286	14	,	,	PUNCT
easat-4774	286	15	and	and	CCONJ
easat-4774	286	16	transparent	transparent	ADJ
easat-4774	286	17	account	account	NOUN
easat-4774	286	18	of	of	ADP
easat-4774	286	19	the	the	DET
easat-4774	286	20	study	study	NOUN
easat-4774	286	21	;	;	PUNCT
easat-4774	286	22	that	that	SCONJ
easat-4774	286	23	no	no	DET
easat-4774	286	24	vital	vital	ADJ
easat-4774	286	25	features	feature	NOUN
easat-4774	286	26	of	of	ADP
easat-4774	286	27	the	the	DET
easat-4774	286	28	study	study	NOUN
easat-4774	286	29	have	have	AUX
easat-4774	286	30	been	be	AUX
easat-4774	286	31	omitted	omit	VERB
easat-4774	286	32	;	;	PUNCT
easat-4774	286	33	and	and	CCONJ
easat-4774	286	34	that	that	SCONJ
easat-4774	286	35	any	any	DET
easat-4774	286	36	discrepancies	discrepancy	NOUN
easat-4774	286	37	from	from	ADP
easat-4774	286	38	the	the	DET
easat-4774	286	39	study	study	NOUN
easat-4774	286	40	as	as	SCONJ
easat-4774	286	41	planned	plan	VERB
easat-4774	286	42	have	have	AUX
easat-4774	286	43	been	be	AUX
easat-4774	286	44	explained	explain	VERB
easat-4774	286	45	.	.	PUNCT
easat-4774	287	1	this	this	DET
easat-4774	287	2	study	study	NOUN
easat-4774	287	3	followed	follow	VERB
easat-4774	287	4	all	all	DET
easat-4774	287	5	ethical	ethical	ADJ
easat-4774	287	6	practices	practice	NOUN
easat-4774	287	7	during	during	ADP
easat-4774	287	8	writing	writing	NOUN
easat-4774	287	9	.	.	PUNCT
easat-4774	288	1	copyright	copyright	NOUN
easat-4774	288	2	:	:	PUNCT
easat-4774	288	3	©	©	PROPN
easat-4774	288	4	2025	2025	NUM
easat-4774	288	5	by	by	ADP
easat-4774	288	6	the	the	DET
easat-4774	288	7	authors	author	NOUN
easat-4774	288	8	.	.	PUNCT
easat-4774	289	1	this	this	DET
easat-4774	289	2	open	open	ADJ
easat-4774	289	3	-	-	PUNCT
easat-4774	289	4	access	access	NOUN
easat-4774	289	5	article	article	NOUN
easat-4774	289	6	is	be	AUX
easat-4774	289	7	distributed	distribute	VERB
easat-4774	289	8	under	under	ADP
easat-4774	289	9	the	the	DET
easat-4774	289	10	terms	term	NOUN
easat-4774	289	11	and	and	CCONJ
easat-4774	289	12	conditions	condition	NOUN
easat-4774	289	13	of	of	ADP
easat-4774	289	14	the	the	DET
easat-4774	289	15	creative	creative	ADJ
easat-4774	289	16	commons	common	NOUN
easat-4774	289	17	attribution	attribution	NOUN
easat-4774	289	18	(	(	PUNCT
easat-4774	289	19	cc	cc	NOUN
easat-4774	289	20	by	by	ADP
easat-4774	289	21	)	)	PUNCT
easat-4774	289	22	license	license	NOUN
easat-4774	289	23	(	(	PUNCT
easat-4774	289	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-4774	289	25	)	)	PUNCT
easat-4774	289	26	.	.	PUNCT
easat-4774	290	1	references	reference	NOUN
easat-4774	290	2	[	[	X
easat-4774	290	3	1	1	NUM
easat-4774	290	4	]	]	PUNCT
easat-4774	290	5	r.	r.	PROPN
easat-4774	290	6	l.	l.	PROPN
easat-4774	290	7	oliver	oliver	PROPN
easat-4774	290	8	,	,	PUNCT
easat-4774	290	9	satisfaction	satisfaction	NOUN
easat-4774	290	10	:	:	PUNCT
easat-4774	290	11	a	a	DET
easat-4774	290	12	behavioral	behavioral	ADJ
easat-4774	290	13	perspective	perspective	NOUN
easat-4774	290	14	on	on	ADP
easat-4774	290	15	the	the	DET
easat-4774	290	16	consumer	consumer	NOUN
easat-4774	290	17	.	.	PUNCT
easat-4774	291	1	new	new	PROPN
easat-4774	291	2	york	york	PROPN
easat-4774	291	3	:	:	PUNCT
easat-4774	291	4	routledge	routledge	PROPN
easat-4774	291	5	,	,	PUNCT
easat-4774	291	6	2010	2010	NUM
easat-4774	291	7	.	.	PUNCT
easat-4774	292	1	[	[	X
easat-4774	292	2	2	2	NUM
easat-4774	292	3	]	]	PUNCT
easat-4774	292	4	p.	p.	NOUN
easat-4774	292	5	kotler	kotler	PROPN
easat-4774	292	6	and	and	CCONJ
easat-4774	292	7	k.	k.	PROPN
easat-4774	292	8	l.	l.	PROPN
easat-4774	292	9	keller	keller	PROPN
easat-4774	292	10	,	,	PUNCT
easat-4774	292	11	marketing	marketing	NOUN
easat-4774	292	12	management	management	NOUN
easat-4774	292	13	,	,	PUNCT
easat-4774	292	14	15th	15th	ADJ
easat-4774	292	15	ed	ed	NOUN
easat-4774	292	16	.	.	PUNCT
easat-4774	292	17	united	united	PROPN
easat-4774	292	18	states	states	PROPN
easat-4774	292	19	:	:	PUNCT
easat-4774	292	20	pearson	pearson	PROPN
easat-4774	292	21	education	education	PROPN
easat-4774	292	22	,	,	PUNCT
easat-4774	292	23	inc	inc	PROPN
easat-4774	292	24	,	,	PUNCT
easat-4774	292	25	2016	2016	NUM
easat-4774	292	26	.	.	PUNCT
easat-4774	293	1	[	[	X
easat-4774	293	2	3	3	NUM
easat-4774	293	3	]	]	PUNCT
easat-4774	293	4	a.	a.	NOUN
easat-4774	293	5	parasuraman	parasuraman	NOUN
easat-4774	293	6	,	,	PUNCT
easat-4774	293	7	v.	v.	ADP
easat-4774	293	8	a.	a.	NOUN
easat-4774	293	9	zeithaml	zeithaml	PROPN
easat-4774	293	10	,	,	PUNCT
easat-4774	293	11	and	and	CCONJ
easat-4774	293	12	l.	l.	PROPN
easat-4774	293	13	l.	l.	PROPN
easat-4774	293	14	berry	berry	PROPN
easat-4774	293	15	,	,	PUNCT
easat-4774	293	16	"	"	PUNCT
easat-4774	293	17	servqual	servqual	ADJ
easat-4774	293	18	:	:	PUNCT
easat-4774	293	19	a	a	DET
easat-4774	293	20	multiple	multiple	ADJ
easat-4774	293	21	-	-	PUNCT
easat-4774	293	22	item	item	NOUN
easat-4774	293	23	scale	scale	NOUN
easat-4774	293	24	for	for	ADP
easat-4774	293	25	measuring	measure	VERB
easat-4774	293	26	consumer	consumer	NOUN
easat-4774	293	27	perc	perc	NOUN
easat-4774	293	28	,	,	PUNCT
easat-4774	293	29	"	"	PUNCT
easat-4774	293	30	journal	journal	NOUN
easat-4774	293	31	of	of	ADP
easat-4774	293	32	retailing	retailing	NOUN
easat-4774	293	33	,	,	PUNCT
easat-4774	293	34	vol	vol	NOUN
easat-4774	293	35	.	.	PROPN
easat-4774	293	36	64	64	NUM
easat-4774	293	37	,	,	PUNCT
easat-4774	293	38	no	no	INTJ
easat-4774	293	39	.	.	NOUN
easat-4774	293	40	1	1	NUM
easat-4774	293	41	,	,	PUNCT
easat-4774	293	42	pp	pp	ADJ
easat-4774	293	43	.	.	PUNCT
easat-4774	294	1	12	12	NUM
easat-4774	294	2	-	-	SYM
easat-4774	294	3	40	40	NUM
easat-4774	294	4	,	,	PUNCT
easat-4774	294	5	1988	1988	NUM
easat-4774	294	6	.	.	PUNCT
easat-4774	295	1	https://doi.org/10.1016/s0022-4359(88)80003-1	https://doi.org/10.1016/s0022-4359(88)80003-1	X
easat-4774	296	1	[	[	X
easat-4774	296	2	4	4	NUM
easat-4774	296	3	]	]	X
easat-4774	296	4	d.	d.	PROPN
easat-4774	296	5	c.	c.	PROPN
easat-4774	296	6	montgomery	montgomery	PROPN
easat-4774	296	7	,	,	PUNCT
easat-4774	296	8	e.	e.	PROPN
easat-4774	296	9	a.	a.	PROPN
easat-4774	296	10	peck	peck	PROPN
easat-4774	296	11	,	,	PUNCT
easat-4774	296	12	and	and	CCONJ
easat-4774	296	13	g.	g.	PROPN
easat-4774	296	14	g.	g.	PROPN
easat-4774	296	15	vining	vining	PROPN
easat-4774	296	16	,	,	PUNCT
easat-4774	296	17	introduction	introduction	NOUN
easat-4774	296	18	to	to	PART
easat-4774	296	19	linear	linear	VERB
easat-4774	296	20	regression	regression	NOUN
easat-4774	296	21	analysis	analysis	NOUN
easat-4774	296	22	,	,	PUNCT
easat-4774	296	23	5th	5th	ADJ
easat-4774	296	24	ed	ed	NOUN
easat-4774	296	25	.	.	PUNCT
easat-4774	297	1	united	united	PROPN
easat-4774	297	2	states	states	PROPN
easat-4774	297	3	:	:	PUNCT
easat-4774	297	4	wiley	wiley	PROPN
easat-4774	297	5	,	,	PUNCT
easat-4774	297	6	2012	2012	NUM
easat-4774	297	7	.	.	PUNCT
easat-4774	298	1	[	[	X
easat-4774	298	2	5	5	NUM
easat-4774	298	3	]	]	PUNCT
easat-4774	298	4	a.	a.	NOUN
easat-4774	298	5	field	field	NOUN
easat-4774	298	6	,	,	PUNCT
easat-4774	298	7	discovering	discover	VERB
easat-4774	298	8	statistics	statistic	NOUN
easat-4774	298	9	using	use	VERB
easat-4774	298	10	ibm	ibm	PROPN
easat-4774	298	11	spss	spss	PROPN
easat-4774	298	12	statistics	statistic	NOUN
easat-4774	298	13	,	,	PUNCT
easat-4774	298	14	4th	4th	ADJ
easat-4774	298	15	ed	ed	NOUN
easat-4774	298	16	.	.	PUNCT
easat-4774	299	1	united	united	PROPN
easat-4774	299	2	kingdom	kingdom	PROPN
easat-4774	299	3	:	:	PUNCT
easat-4774	299	4	sage	sage	NOUN
easat-4774	299	5	publications	publication	NOUN
easat-4774	299	6	,	,	PUNCT
easat-4774	299	7	2013	2013	NUM
easat-4774	299	8	.	.	PUNCT
easat-4774	300	1	[	[	X
easat-4774	300	2	6	6	NUM
easat-4774	300	3	]	]	PUNCT
easat-4774	300	4	j.	j.	PROPN
easat-4774	300	5	f.	f.	PROPN
easat-4774	300	6	hair	hair	PROPN
easat-4774	300	7	,	,	PUNCT
easat-4774	300	8	w.	w.	PROPN
easat-4774	300	9	c.	c.	PROPN
easat-4774	300	10	black	black	PROPN
easat-4774	300	11	,	,	PUNCT
easat-4774	300	12	b.	b.	PROPN
easat-4774	300	13	j.	j.	PROPN
easat-4774	300	14	babin	babin	PROPN
easat-4774	300	15	,	,	PUNCT
easat-4774	300	16	and	and	CCONJ
easat-4774	300	17	r.	r.	PROPN
easat-4774	300	18	e.	e.	PROPN
easat-4774	300	19	anderson	anderson	PROPN
easat-4774	300	20	,	,	PUNCT
easat-4774	300	21	multivariate	multivariate	VERB
easat-4774	300	22	data	datum	NOUN
easat-4774	300	23	analysis	analysis	NOUN
easat-4774	300	24	,	,	PUNCT
easat-4774	300	25	7th	7th	ADJ
easat-4774	300	26	ed	ed	NOUN
easat-4774	300	27	.	.	PUNCT
easat-4774	301	1	united	united	PROPN
easat-4774	301	2	states	states	PROPN
easat-4774	301	3	:	:	PUNCT
easat-4774	301	4	pearson	pearson	PROPN
easat-4774	301	5	education	education	PROPN
easat-4774	301	6	,	,	PUNCT
easat-4774	301	7	2014	2014	NUM
easat-4774	301	8	.	.	PUNCT
easat-4774	302	1	[	[	X
easat-4774	302	2	7	7	X
easat-4774	302	3	]	]	X
easat-4774	302	4	v.	v.	PROPN
easat-4774	302	5	kumar	kumar	PROPN
easat-4774	302	6	,	,	PUNCT
easat-4774	302	7	i.	i.	PROPN
easat-4774	302	8	d.	d.	PROPN
easat-4774	302	9	pozza	pozza	PROPN
easat-4774	302	10	,	,	PUNCT
easat-4774	302	11	and	and	CCONJ
easat-4774	302	12	j.	j.	PROPN
easat-4774	302	13	ganesh	ganesh	PROPN
easat-4774	302	14	,	,	PUNCT
easat-4774	302	15	"	"	PUNCT
easat-4774	302	16	revisiting	revisit	VERB
easat-4774	302	17	the	the	DET
easat-4774	302	18	satisfaction	satisfaction	NOUN
easat-4774	302	19	–	–	PUNCT
easat-4774	302	20	loyalty	loyalty	NOUN
easat-4774	302	21	relationship	relationship	NOUN
easat-4774	302	22	:	:	PUNCT
easat-4774	302	23	empirical	empirical	ADJ
easat-4774	302	24	generalizations	generalization	NOUN
easat-4774	302	25	and	and	CCONJ
easat-4774	302	26	directions	direction	NOUN
easat-4774	302	27	for	for	ADP
easat-4774	302	28	future	future	ADJ
easat-4774	302	29	research	research	NOUN
easat-4774	302	30	,	,	PUNCT
easat-4774	302	31	"	"	PUNCT
easat-4774	302	32	journal	journal	NOUN
easat-4774	302	33	of	of	ADP
easat-4774	302	34	retailing	retailing	NOUN
easat-4774	302	35	,	,	PUNCT
easat-4774	302	36	vol	vol	NOUN
easat-4774	302	37	.	.	PROPN
easat-4774	302	38	85	85	NUM
easat-4774	302	39	,	,	PUNCT
easat-4774	302	40	no	no	INTJ
easat-4774	302	41	.	.	NOUN
easat-4774	302	42	1	1	NUM
easat-4774	302	43	,	,	PUNCT
easat-4774	302	44	pp	pp	ADJ
easat-4774	302	45	.	.	PUNCT
easat-4774	303	1	15–33	15–33	NUM
easat-4774	303	2	,	,	PUNCT
easat-4774	303	3	2009	2009	NUM
easat-4774	303	4	.	.	PUNCT
easat-4774	304	1	https://doi.org/10.1016/j.jretai.2008.11.003	https://doi.org/10.1016/j.jretai.2008.11.003	NOUN
easat-4774	304	2	[	[	X
easat-4774	304	3	8	8	NUM
easat-4774	304	4	]	]	X
easat-4774	304	5	r.	r.	PROPN
easat-4774	304	6	l.	l.	PROPN
easat-4774	304	7	oliver	oliver	PROPN
easat-4774	304	8	,	,	PUNCT
easat-4774	304	9	"	"	PUNCT
easat-4774	304	10	a	a	DET
easat-4774	304	11	cognitive	cognitive	ADJ
easat-4774	304	12	model	model	NOUN
easat-4774	304	13	of	of	ADP
easat-4774	304	14	the	the	DET
easat-4774	304	15	antecedents	antecedent	NOUN
easat-4774	304	16	and	and	CCONJ
easat-4774	304	17	consequences	consequence	NOUN
easat-4774	304	18	of	of	ADP
easat-4774	304	19	satisfaction	satisfaction	NOUN
easat-4774	304	20	decisions	decision	NOUN
easat-4774	304	21	,	,	PUNCT
easat-4774	304	22	"	"	PUNCT
easat-4774	304	23	journal	journal	NOUN
easat-4774	304	24	of	of	ADP
easat-4774	304	25	marketing	marketing	NOUN
easat-4774	304	26	research	research	NOUN
easat-4774	304	27	,	,	PUNCT
easat-4774	304	28	vol	vol	NOUN
easat-4774	304	29	.	.	PROPN
easat-4774	304	30	17	17	NUM
easat-4774	304	31	,	,	PUNCT
easat-4774	304	32	no	no	INTJ
easat-4774	304	33	.	.	NOUN
easat-4774	304	34	4	4	NUM
easat-4774	304	35	,	,	PUNCT
easat-4774	304	36	pp	pp	ADJ
easat-4774	304	37	.	.	PUNCT
easat-4774	305	1	460–469	460–469	NUM
easat-4774	305	2	,	,	PUNCT
easat-4774	305	3	1980	1980	NUM
easat-4774	305	4	.	.	PUNCT
easat-4774	306	1	https://doi.org/10.1177/002224378001700406	https://doi.org/10.1177/002224378001700406	ADJ
easat-4774	306	2	[	[	X
easat-4774	306	3	9	9	NUM
easat-4774	306	4	]	]	PUNCT
easat-4774	306	5	e.	e.	PROPN
easat-4774	306	6	w.	w.	PROPN
easat-4774	306	7	anderson	anderson	PROPN
easat-4774	306	8	,	,	PUNCT
easat-4774	306	9	c.	c.	PROPN
easat-4774	306	10	fornell	fornell	PROPN
easat-4774	306	11	,	,	PUNCT
easat-4774	306	12	and	and	CCONJ
easat-4774	306	13	d.	d.	PROPN
easat-4774	306	14	r.	r.	PROPN
easat-4774	306	15	lehmann	lehmann	PROPN
easat-4774	306	16	,	,	PUNCT
easat-4774	306	17	"	"	PUNCT
easat-4774	306	18	customer	customer	NOUN
easat-4774	306	19	satisfaction	satisfaction	NOUN
easat-4774	306	20	,	,	PUNCT
easat-4774	306	21	market	market	NOUN
easat-4774	306	22	share	share	NOUN
easat-4774	306	23	,	,	PUNCT
easat-4774	306	24	and	and	CCONJ
easat-4774	306	25	profitability	profitability	NOUN
easat-4774	306	26	:	:	PUNCT
easat-4774	306	27	findings	finding	NOUN
easat-4774	306	28	from	from	ADP
easat-4774	306	29	sweden	sweden	PROPN
easat-4774	306	30	,	,	PUNCT
easat-4774	306	31	"	"	PUNCT
easat-4774	306	32	journal	journal	NOUN
easat-4774	306	33	of	of	ADP
easat-4774	306	34	marketing	marketing	NOUN
easat-4774	306	35	,	,	PUNCT
easat-4774	306	36	vol	vol	NOUN
easat-4774	306	37	.	.	PROPN
easat-4774	306	38	58	58	NUM
easat-4774	306	39	,	,	PUNCT
easat-4774	306	40	no	no	INTJ
easat-4774	306	41	.	.	NOUN
easat-4774	306	42	3	3	NUM
easat-4774	306	43	,	,	PUNCT
easat-4774	306	44	pp	pp	ADJ
easat-4774	306	45	.	.	PUNCT
easat-4774	306	46	53–66	53–66	NUM
easat-4774	306	47	,	,	PUNCT
easat-4774	306	48	1994	1994	NUM
easat-4774	306	49	.	.	PUNCT
easat-4774	307	1	https://doi.org/10.1177/002224299405800304	https://doi.org/10.1177/002224299405800304	X
easat-4774	308	1	[	[	X
easat-4774	308	2	10	10	NUM
easat-4774	308	3	]	]	X
easat-4774	308	4	v.	v.	ADP
easat-4774	308	5	a.	a.	PROPN
easat-4774	308	6	zeithaml	zeithaml	PROPN
easat-4774	308	7	,	,	PUNCT
easat-4774	308	8	"	"	PUNCT
easat-4774	308	9	consumer	consumer	NOUN
easat-4774	308	10	perceptions	perception	NOUN
easat-4774	308	11	of	of	ADP
easat-4774	308	12	price	price	NOUN
easat-4774	308	13	,	,	PUNCT
easat-4774	308	14	quality	quality	NOUN
easat-4774	308	15	,	,	PUNCT
easat-4774	308	16	and	and	CCONJ
easat-4774	308	17	value	value	NOUN
easat-4774	308	18	:	:	PUNCT
easat-4774	308	19	a	a	DET
easat-4774	308	20	means	mean	NOUN
easat-4774	308	21	-	-	PUNCT
easat-4774	308	22	end	end	NOUN
easat-4774	308	23	model	model	NOUN
easat-4774	308	24	and	and	CCONJ
easat-4774	308	25	synthesis	synthesis	NOUN
easat-4774	308	26	of	of	ADP
easat-4774	308	27	evidence	evidence	NOUN
easat-4774	308	28	,	,	PUNCT
easat-4774	308	29	"	"	PUNCT
easat-4774	308	30	journal	journal	NOUN
easat-4774	308	31	of	of	ADP
easat-4774	308	32	marketing	marketing	NOUN
easat-4774	308	33	,	,	PUNCT
easat-4774	308	34	vol	vol	NOUN
easat-4774	308	35	.	.	PROPN
easat-4774	308	36	52	52	NUM
easat-4774	308	37	,	,	PUNCT
easat-4774	308	38	no	no	INTJ
easat-4774	308	39	.	.	NOUN
easat-4774	308	40	3	3	NUM
easat-4774	308	41	,	,	PUNCT
easat-4774	308	42	pp	pp	ADJ
easat-4774	308	43	.	.	PUNCT
easat-4774	309	1	2	2	NUM
easat-4774	309	2	-	-	SYM
easat-4774	309	3	22	22	NUM
easat-4774	309	4	,	,	PUNCT
easat-4774	309	5	1988	1988	NUM
easat-4774	309	6	.	.	PUNCT
easat-4774	310	1	[	[	X
easat-4774	310	2	11	11	NUM
easat-4774	310	3	]	]	X
easat-4774	310	4	c.	c.	PROPN
easat-4774	310	5	lovelock	lovelock	PROPN
easat-4774	310	6	and	and	CCONJ
easat-4774	310	7	j.	j.	PROPN
easat-4774	310	8	wirtz	wirtz	PROPN
easat-4774	310	9	,	,	PUNCT
easat-4774	310	10	services	service	NOUN
easat-4774	310	11	marketing	marketing	NOUN
easat-4774	310	12	:	:	PUNCT
easat-4774	310	13	people	people	NOUN
easat-4774	310	14	,	,	PUNCT
easat-4774	310	15	technology	technology	NOUN
easat-4774	310	16	,	,	PUNCT
easat-4774	310	17	strategy	strategy	NOUN
easat-4774	310	18	,	,	PUNCT
easat-4774	310	19	8th	8th	ADJ
easat-4774	310	20	ed	ed	NOUN
easat-4774	310	21	.	.	PUNCT
easat-4774	311	1	united	united	PROPN
easat-4774	311	2	states	states	PROPN
easat-4774	311	3	:	:	PUNCT
easat-4774	311	4	pearson	pearson	PROPN
easat-4774	311	5	,	,	PUNCT
easat-4774	311	6	2016	2016	NUM
easat-4774	311	7	.	.	PUNCT
easat-4774	312	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-4774	312	2	https://doi.org/10.1016/s0022-4359(88)80003-1	https://doi.org/10.1016/s0022-4359(88)80003-1	PROPN
easat-4774	312	3	https://doi.org/10.1016/j.jretai.2008.11.003	https://doi.org/10.1016/j.jretai.2008.11.003	PROPN
easat-4774	312	4	https://doi.org/10.1177/002224378001700406	https://doi.org/10.1177/002224378001700406	VERB
easat-4774	312	5	https://doi.org/10.1177/002224299405800304	https://doi.org/10.1177/002224299405800304	PROPN
easat-4774	312	6	1419	1419	NUM
easat-4774	312	7	edelweiss	edelweiss	PROPN
easat-4774	312	8	applied	apply	VERB
easat-4774	312	9	science	science	NOUN
easat-4774	312	10	and	and	CCONJ
easat-4774	312	11	technology	technology	NOUN
easat-4774	312	12	issn	issn	PROPN
easat-4774	312	13	:	:	PUNCT
easat-4774	312	14	2576	2576	NUM
easat-4774	312	15	-	-	SYM
easat-4774	312	16	8484	8484	NUM
easat-4774	312	17	vol	vol	NOUN
easat-4774	312	18	.	.	PROPN
easat-4774	313	1	9	9	NUM
easat-4774	313	2	,	,	PUNCT
easat-4774	313	3	no	no	INTJ
easat-4774	313	4	.	.	NOUN
easat-4774	313	5	2	2	NUM
easat-4774	313	6	:	:	PUNCT
easat-4774	313	7	1406	1406	NUM
easat-4774	313	8	-	-	SYM
easat-4774	313	9	1419	1419	NUM
easat-4774	313	10	,	,	PUNCT
easat-4774	313	11	2025	2025	NUM
easat-4774	313	12	doi	doi	NOUN
easat-4774	313	13	:	:	PUNCT
easat-4774	313	14	10.55214/25768484.v9i2.4774	10.55214/25768484.v9i2.4774	ADP
easat-4774	313	15	©	©	PROPN
easat-4774	313	16	2025	2025	NUM
easat-4774	313	17	by	by	ADP
easat-4774	313	18	the	the	DET
easat-4774	313	19	author	author	NOUN
easat-4774	313	20	;	;	PUNCT
easat-4774	313	21	licensee	licensee	PROPN
easat-4774	313	22	learning	learn	VERB
easat-4774	313	23	gate	gate	NOUN
easat-4774	313	24	appendices	appendix	NOUN
easat-4774	313	25	attached	attach	VERB
easat-4774	313	26	1	1	NUM
easat-4774	313	27	.	.	PUNCT
easat-4774	314	1	question	question	NOUN
easat-4774	314	2	options	option	NOUN
easat-4774	314	3	1	1	NUM
easat-4774	314	4	.	.	PUNCT
easat-4774	315	1	age	age	NOUN
easat-4774	315	2	☐	☐	NOUN
easat-4774	315	3	18–30	18–30	NUM
easat-4774	315	4	years	year	NOUN
easat-4774	315	5	☐	☐	NOUN
easat-4774	315	6	31–45	31–45	NUM
easat-4774	315	7	years	year	NOUN
easat-4774	315	8	☐	☐	NOUN
easat-4774	315	9	46–60	46–60	NUM
easat-4774	315	10	years	year	NOUN
easat-4774	315	11	☐	☐	NOUN
easat-4774	315	12	over	over	ADP
easat-4774	315	13	60	60	NUM
easat-4774	315	14	years	year	NOUN
easat-4774	315	15	2	2	NUM
easat-4774	315	16	.	.	PUNCT
easat-4774	315	17	gender	gender	NOUN
easat-4774	315	18	☐	☐	NOUN
easat-4774	315	19	male	male	ADJ
easat-4774	315	20	☐	☐	NOUN
easat-4774	315	21	female	female	ADJ
easat-4774	315	22	☐	☐	NOUN
easat-4774	315	23	other	other	ADJ
easat-4774	315	24	3	3	NUM
easat-4774	315	25	.	.	PUNCT
easat-4774	315	26	education	education	NOUN
easat-4774	315	27	level	level	NOUN
easat-4774	315	28	☐	☐	NOUN
easat-4774	315	29	high	high	ADJ
easat-4774	315	30	school	school	NOUN
easat-4774	315	31	or	or	CCONJ
easat-4774	315	32	less	less	ADJ
easat-4774	315	33	☐	☐	NOUN
easat-4774	315	34	associate	associate	NOUN
easat-4774	315	35	degree	degree	NOUN
easat-4774	315	36	☐	☐	NOUN
easat-4774	315	37	bachelor	bachelor	NOUN
easat-4774	315	38	’s	’s	PART
easat-4774	315	39	degree	degree	NOUN
easat-4774	315	40	☐	☐	NOUN
easat-4774	315	41	graduate	graduate	NOUN
easat-4774	315	42	or	or	CCONJ
easat-4774	315	43	professional	professional	ADJ
easat-4774	315	44	degree	degree	NOUN
easat-4774	315	45	4	4	NUM
easat-4774	315	46	.	.	PUNCT
easat-4774	315	47	income	income	NOUN
easat-4774	315	48	level	level	NOUN
easat-4774	315	49	☐	☐	NOUN
easat-4774	315	50	low	low	ADJ
easat-4774	315	51	income	income	NOUN
easat-4774	315	52	(	(	PUNCT
easat-4774	315	53	below	below	ADP
easat-4774	315	54	average	average	ADJ
easat-4774	315	55	)	)	PUNCT
easat-4774	315	56	☐	☐	NOUN
easat-4774	315	57	middle	middle	ADJ
easat-4774	315	58	income	income	NOUN
easat-4774	315	59	(	(	PUNCT
easat-4774	315	60	average	average	ADJ
easat-4774	315	61	)	)	PUNCT
easat-4774	315	62	☐	☐	NOUN
easat-4774	315	63	high	high	ADJ
easat-4774	315	64	income	income	NOUN
easat-4774	315	65	(	(	PUNCT
easat-4774	315	66	above	above	ADP
easat-4774	315	67	average	average	ADJ
easat-4774	315	68	)	)	PUNCT
easat-4774	315	69	5	5	NUM
easat-4774	315	70	.	.	PUNCT
easat-4774	315	71	employment	employment	NOUN
easat-4774	315	72	status	status	NOUN
easat-4774	315	73	☐	☐	PROPN
easat-4774	315	74	employed	employ	VERB
easat-4774	315	75	☐	☐	NOUN
easat-4774	315	76	self	self	NOUN
easat-4774	315	77	-	-	PUNCT
easat-4774	315	78	employed	employ	VERB
easat-4774	315	79	☐	☐	NOUN
easat-4774	315	80	student	student	NOUN
easat-4774	315	81	☐	☐	NOUN
easat-4774	315	82	retired	retire	VERB
easat-4774	315	83	☐	☐	NOUN
easat-4774	315	84	unemployed	unemploye	VERB
easat-4774	315	85	6	6	NUM
easat-4774	315	86	.	.	PUNCT
easat-4774	315	87	frequency	frequency	NOUN
easat-4774	315	88	of	of	ADP
easat-4774	315	89	bank	bank	NOUN
easat-4774	315	90	use	use	NOUN
easat-4774	315	91	☐	☐	NOUN
easat-4774	315	92	frequently	frequently	ADV
easat-4774	315	93	(	(	PUNCT
easat-4774	315	94	weekly	weekly	ADJ
easat-4774	315	95	or	or	CCONJ
easat-4774	315	96	more	more	ADJ
easat-4774	315	97	)	)	PUNCT
easat-4774	315	98	☐	☐	NOUN
easat-4774	315	99	occasionally	occasionally	ADV
easat-4774	315	100	(	(	PUNCT
easat-4774	315	101	monthly	monthly	ADJ
easat-4774	315	102	)	)	PUNCT
easat-4774	315	103	☐	☐	NOUN
easat-4774	315	104	rarely	rarely	ADV
easat-4774	315	105	(	(	PUNCT
easat-4774	315	106	less	less	ADJ
easat-4774	315	107	than	than	ADP
easat-4774	315	108	monthly	monthly	ADJ
easat-4774	315	109	)	)	PUNCT
easat-4774	315	110	7	7	NUM
easat-4774	315	111	.	.	PUNCT
easat-4774	315	112	type	type	NOUN
easat-4774	315	113	of	of	ADP
easat-4774	315	114	banking	banking	NOUN
easat-4774	315	115	services	service	NOUN
easat-4774	315	116	used	use	VERB
easat-4774	315	117	(	(	PUNCT
easat-4774	315	118	check	check	VERB
easat-4774	315	119	all	all	PRON
easat-4774	315	120	that	that	PRON
easat-4774	315	121	apply	apply	VERB
easat-4774	315	122	)	)	PUNCT
easat-4774	315	123	☐	☐	NOUN
easat-4774	315	124	savings	saving	NOUN
easat-4774	315	125	account	account	NOUN
easat-4774	315	126	☐	☐	NOUN
easat-4774	315	127	checking	check	VERB
easat-4774	315	128	account	account	NOUN
easat-4774	315	129	☐	☐	NOUN
easat-4774	315	130	loans	loan	NOUN
easat-4774	315	131	☐	☐	NOUN
easat-4774	315	132	credit	credit	NOUN
easat-4774	315	133	cards	card	NOUN
easat-4774	315	134	☐	☐	NOUN
easat-4774	315	135	online	online	ADV
easat-4774	315	136	banking	bank	VERB
easat-4774	315	137	☐	☐	PROPN
easat-4774	315	138	mobile	mobile	ADJ
easat-4774	315	139	banking	banking	NOUN
easat-4774	315	140	☐	☐	NOUN
easat-4774	315	141	investment	investment	NOUN
easat-4774	315	142	accounts	account	VERB
easat-4774	315	143	8	8	NUM
easat-4774	315	144	.	.	PUNCT
easat-4774	315	145	primary	primary	ADJ
easat-4774	315	146	reason	reason	NOUN
easat-4774	315	147	for	for	ADP
easat-4774	315	148	choosing	choose	VERB
easat-4774	315	149	the	the	DET
easat-4774	315	150	bank	bank	NOUN
easat-4774	315	151	☐	☐	NOUN
easat-4774	315	152	convenience	convenience	NOUN
easat-4774	315	153	☐	☐	NOUN
easat-4774	315	154	reputation	reputation	NOUN
easat-4774	315	155	of	of	ADP
easat-4774	315	156	the	the	DET
easat-4774	315	157	bank	bank	NOUN
easat-4774	315	158	☐	☐	NOUN
easat-4774	315	159	service	service	NOUN
easat-4774	315	160	quality	quality	NOUN
easat-4774	315	161	☐	☐	NOUN
easat-4774	315	162	competitive	competitive	ADJ
easat-4774	315	163	rates	rate	NOUN
easat-4774	315	164	and	and	CCONJ
easat-4774	315	165	fees	fee	NOUN
easat-4774	315	166	☐	☐	NOUN
easat-4774	315	167	recommendation	recommendation	NOUN
easat-4774	315	168	from	from	ADP
easat-4774	315	169	friends	friend	NOUN
easat-4774	315	170	or	or	CCONJ
easat-4774	315	171	family	family	NOUN
easat-4774	315	172	☐	☐	NOUN
easat-4774	315	173	other	other	ADJ
easat-4774	315	174	(	(	PUNCT
easat-4774	315	175	specify	specify	VERB
easat-4774	315	176	):	):	PUNCT
easat-4774	315	177	_	_	PUNCT
easat-4774	316	1	_	_	PUNCT
easat-4774	317	1	_	_	PUNCT
easat-4774	318	1	_	_	PUNCT
easat-4774	319	1	_	_	PUNCT
easat-4774	320	1	_	_	PUNCT
easat-4774	321	1	_	_	PUNCT
easat-4774	322	1	_	_	PUNCT
easat-4774	323	1	_	_	PUNCT
easat-4774	324	1	_	_	PUNCT
easat-4774	324	2	_	_	PUNCT
easat-4774	324	3	attached	attach	VERB
easat-4774	324	4	2	2	NUM
easat-4774	324	5	.	.	PUNCT
easat-4774	324	6	attribute	attribute	NOUN
easat-4774	324	7	question	question	NOUN
easat-4774	324	8	/	/	SYM
easat-4774	324	9	statement	statement	NOUN
easat-4774	324	10	scale	scale	NOUN
easat-4774	324	11	personal	personal	ADJ
easat-4774	324	12	interaction	interaction	NOUN
easat-4774	324	13	1	1	NUM
easat-4774	324	14	.	.	PUNCT
easat-4774	324	15	bank	bank	NOUN
easat-4774	324	16	staff	staff	NOUN
easat-4774	324	17	are	be	AUX
easat-4774	324	18	courteous	courteous	ADJ
easat-4774	324	19	and	and	CCONJ
easat-4774	324	20	friendly	friendly	ADJ
easat-4774	324	21	when	when	SCONJ
easat-4774	324	22	assisting	assist	VERB
easat-4774	324	23	me	i	PRON
easat-4774	324	24	.	.	PUNCT
easat-4774	325	1	☐	☐	NOUN
easat-4774	325	2	1	1	NUM
easat-4774	325	3	☐	☐	NOUN
easat-4774	325	4	2	2	NUM
easat-4774	325	5	☐	☐	NOUN
easat-4774	325	6	3	3	NUM
easat-4774	325	7	☐	☐	NOUN
easat-4774	325	8	4	4	NUM
easat-4774	325	9	☐	☐	NOUN
easat-4774	325	10	5	5	NUM
easat-4774	325	11	2	2	NUM
easat-4774	325	12	.	.	PUNCT
easat-4774	326	1	employees	employee	NOUN
easat-4774	326	2	show	show	VERB
easat-4774	326	3	genuine	genuine	ADJ
easat-4774	326	4	interest	interest	NOUN
easat-4774	326	5	in	in	ADP
easat-4774	326	6	resolving	resolve	VERB
easat-4774	326	7	my	my	PRON
easat-4774	326	8	concerns	concern	NOUN
easat-4774	326	9	.	.	PUNCT
easat-4774	327	1	☐	☐	NOUN
easat-4774	327	2	1	1	NUM
easat-4774	327	3	☐	☐	NOUN
easat-4774	327	4	2	2	NUM
easat-4774	327	5	☐	☐	NOUN
easat-4774	327	6	3	3	NUM
easat-4774	327	7	☐	☐	NOUN
easat-4774	327	8	4	4	NUM
easat-4774	327	9	☐	☐	NOUN
easat-4774	327	10	5	5	NUM
easat-4774	327	11	3	3	NUM
easat-4774	327	12	.	.	PUNCT
easat-4774	328	1	i	i	PRON
easat-4774	328	2	feel	feel	AUX
easat-4774	328	3	valued	value	VERB
easat-4774	328	4	as	as	ADP
easat-4774	328	5	a	a	DET
easat-4774	328	6	customer	customer	NOUN
easat-4774	328	7	during	during	ADP
easat-4774	328	8	my	my	PRON
easat-4774	328	9	interactions	interaction	NOUN
easat-4774	328	10	with	with	ADP
easat-4774	328	11	bank	bank	NOUN
easat-4774	328	12	personnel	personnel	NOUN
easat-4774	328	13	.	.	PUNCT
easat-4774	329	1	☐	☐	NOUN
easat-4774	329	2	1	1	NUM
easat-4774	329	3	☐	☐	NOUN
easat-4774	329	4	2	2	NUM
easat-4774	329	5	☐	☐	NOUN
easat-4774	329	6	3	3	NUM
easat-4774	329	7	☐	☐	NOUN
easat-4774	329	8	4	4	NUM
easat-4774	329	9	☐	☐	NOUN
easat-4774	329	10	5	5	NUM
easat-4774	329	11	service	service	NOUN
easat-4774	329	12	quality	quality	NOUN
easat-4774	329	13	1	1	NUM
easat-4774	329	14	.	.	PUNCT
easat-4774	330	1	my	my	PRON
easat-4774	330	2	banking	banking	NOUN
easat-4774	330	3	transactions	transaction	NOUN
easat-4774	330	4	are	be	AUX
easat-4774	330	5	processed	process	VERB
easat-4774	330	6	accurately	accurately	ADV
easat-4774	330	7	and	and	CCONJ
easat-4774	330	8	without	without	ADP
easat-4774	330	9	error	error	NOUN
easat-4774	330	10	.	.	PUNCT
easat-4774	331	1	☐	☐	NOUN
easat-4774	331	2	1	1	NUM
easat-4774	331	3	☐	☐	NOUN
easat-4774	331	4	2	2	NUM
easat-4774	331	5	☐	☐	NOUN
easat-4774	331	6	3	3	NUM
easat-4774	331	7	☐	☐	NOUN
easat-4774	331	8	4	4	NUM
easat-4774	331	9	☐	☐	NOUN
easat-4774	331	10	5	5	NUM
easat-4774	331	11	2	2	NUM
easat-4774	331	12	.	.	PUNCT
easat-4774	331	13	banking	banking	NOUN
easat-4774	331	14	services	service	NOUN
easat-4774	331	15	are	be	AUX
easat-4774	331	16	available	available	ADJ
easat-4774	331	17	whenever	whenever	SCONJ
easat-4774	331	18	i	i	PRON
easat-4774	331	19	need	need	VERB
easat-4774	331	20	them	they	PRON
easat-4774	331	21	.	.	PUNCT
easat-4774	332	1	☐	☐	NOUN
easat-4774	332	2	1	1	NUM
easat-4774	332	3	☐	☐	NOUN
easat-4774	332	4	2	2	NUM
easat-4774	332	5	☐	☐	NOUN
easat-4774	332	6	3	3	NUM
easat-4774	332	7	☐	☐	NOUN
easat-4774	332	8	4	4	NUM
easat-4774	332	9	☐	☐	NOUN
easat-4774	332	10	5	5	NUM
easat-4774	332	11	3	3	NUM
easat-4774	332	12	.	.	PUNCT
easat-4774	333	1	i	i	PRON
easat-4774	333	2	am	be	AUX
easat-4774	333	3	satisfied	satisfied	ADJ
easat-4774	333	4	with	with	ADP
easat-4774	333	5	the	the	DET
easat-4774	333	6	overall	overall	ADJ
easat-4774	333	7	quality	quality	NOUN
easat-4774	333	8	of	of	ADP
easat-4774	333	9	the	the	DET
easat-4774	333	10	services	service	NOUN
easat-4774	333	11	offered	offer	VERB
easat-4774	333	12	by	by	ADP
easat-4774	333	13	my	my	PRON
easat-4774	333	14	bank	bank	NOUN
easat-4774	333	15	.	.	PUNCT
easat-4774	334	1	☐	☐	NOUN
easat-4774	334	2	1	1	NUM
easat-4774	334	3	☐	☐	NOUN
easat-4774	334	4	2	2	NUM
easat-4774	334	5	☐	☐	NOUN
easat-4774	334	6	3	3	NUM
easat-4774	334	7	☐	☐	NOUN
easat-4774	334	8	4	4	NUM
easat-4774	334	9	☐	☐	NOUN
easat-4774	334	10	5	5	NUM
easat-4774	334	11	responsiveness	responsiveness	NOUN
easat-4774	334	12	1	1	NUM
easat-4774	334	13	.	.	PUNCT
easat-4774	335	1	the	the	DET
easat-4774	335	2	bank	bank	NOUN
easat-4774	335	3	quickly	quickly	ADV
easat-4774	335	4	addresses	address	VERB
easat-4774	335	5	any	any	DET
easat-4774	335	6	questions	question	NOUN
easat-4774	335	7	or	or	CCONJ
easat-4774	335	8	issues	issue	NOUN
easat-4774	335	9	i	i	PRON
easat-4774	335	10	may	may	AUX
easat-4774	335	11	have	have	VERB
easat-4774	335	12	.	.	PUNCT
easat-4774	336	1	☐	☐	NOUN
easat-4774	336	2	1	1	NUM
easat-4774	336	3	☐	☐	NOUN
easat-4774	336	4	2	2	NUM
easat-4774	336	5	☐	☐	NOUN
easat-4774	336	6	3	3	NUM
easat-4774	336	7	☐	☐	NOUN
easat-4774	336	8	4	4	NUM
easat-4774	336	9	☐	☐	NOUN
easat-4774	336	10	5	5	NUM
easat-4774	336	11	2	2	NUM
easat-4774	336	12	.	.	PUNCT
easat-4774	336	13	customer	customer	NOUN
easat-4774	336	14	service	service	NOUN
easat-4774	336	15	representatives	representative	NOUN
easat-4774	336	16	respond	respond	VERB
easat-4774	336	17	promptly	promptly	ADV
easat-4774	336	18	to	to	ADP
easat-4774	336	19	my	my	PRON
easat-4774	336	20	inquiries	inquiry	NOUN
easat-4774	336	21	.	.	PUNCT
easat-4774	337	1	☐	☐	NOUN
easat-4774	337	2	1	1	NUM
easat-4774	337	3	☐	☐	NOUN
easat-4774	337	4	2	2	NUM
easat-4774	337	5	☐	☐	NOUN
easat-4774	337	6	3	3	NUM
easat-4774	337	7	☐	☐	NOUN
easat-4774	337	8	4	4	NUM
easat-4774	337	9	☐	☐	NOUN
easat-4774	337	10	5	5	NUM
easat-4774	337	11	3	3	NUM
easat-4774	337	12	.	.	PUNCT
easat-4774	338	1	i	i	PRON
easat-4774	338	2	am	be	AUX
easat-4774	338	3	satisfied	satisfied	ADJ
easat-4774	338	4	with	with	ADP
easat-4774	338	5	the	the	DET
easat-4774	338	6	time	time	NOUN
easat-4774	338	7	it	it	PRON
easat-4774	338	8	takes	take	VERB
easat-4774	338	9	for	for	SCONJ
easat-4774	338	10	my	my	PRON
easat-4774	338	11	issues	issue	NOUN
easat-4774	338	12	to	to	PART
easat-4774	338	13	be	be	AUX
easat-4774	338	14	resolved	resolve	VERB
easat-4774	338	15	.	.	PUNCT
easat-4774	339	1	☐	☐	NOUN
easat-4774	339	2	1	1	NUM
easat-4774	339	3	☐	☐	NOUN
easat-4774	339	4	2	2	NUM
easat-4774	339	5	☐	☐	NOUN
easat-4774	339	6	3	3	NUM
easat-4774	339	7	☐	☐	NOUN
easat-4774	339	8	4	4	NUM
easat-4774	339	9	☐	☐	NOUN
easat-4774	339	10	5	5	NUM
easat-4774	339	11	security	security	NOUN
easat-4774	339	12	1	1	NUM
easat-4774	339	13	.	.	PUNCT
easat-4774	340	1	i	i	PRON
easat-4774	340	2	feel	feel	VERB
easat-4774	340	3	that	that	SCONJ
easat-4774	340	4	my	my	PRON
easat-4774	340	5	personal	personal	ADJ
easat-4774	340	6	and	and	CCONJ
easat-4774	340	7	financial	financial	ADJ
easat-4774	340	8	information	information	NOUN
easat-4774	340	9	is	be	AUX
easat-4774	340	10	safe	safe	ADJ
easat-4774	340	11	with	with	ADP
easat-4774	340	12	my	my	PRON
easat-4774	340	13	bank	bank	NOUN
easat-4774	340	14	.	.	PUNCT
easat-4774	341	1	☐	☐	NOUN
easat-4774	341	2	1	1	NUM
easat-4774	341	3	☐	☐	NOUN
easat-4774	341	4	2	2	NUM
easat-4774	341	5	☐	☐	NOUN
easat-4774	341	6	3	3	NUM
easat-4774	341	7	☐	☐	NOUN
easat-4774	341	8	4	4	NUM
easat-4774	341	9	☐	☐	NOUN
easat-4774	341	10	5	5	NUM
easat-4774	341	11	2	2	NUM
easat-4774	341	12	.	.	PUNCT
easat-4774	342	1	the	the	DET
easat-4774	342	2	bank	bank	NOUN
easat-4774	342	3	takes	take	VERB
easat-4774	342	4	necessary	necessary	ADJ
easat-4774	342	5	precautions	precaution	NOUN
easat-4774	342	6	to	to	PART
easat-4774	342	7	secure	secure	VERB
easat-4774	342	8	my	my	PRON
easat-4774	342	9	online	online	ADJ
easat-4774	342	10	transactions	transaction	NOUN
easat-4774	342	11	.	.	PUNCT
easat-4774	343	1	☐	☐	NOUN
easat-4774	343	2	1	1	NUM
easat-4774	343	3	☐	☐	NOUN
easat-4774	343	4	2	2	NUM
easat-4774	343	5	☐	☐	NOUN
easat-4774	343	6	3	3	NUM
easat-4774	343	7	☐	☐	NOUN
easat-4774	343	8	4	4	NUM
easat-4774	343	9	☐	☐	NOUN
easat-4774	343	10	5	5	NUM
easat-4774	343	11	3	3	NUM
easat-4774	343	12	.	.	PUNCT
easat-4774	344	1	i	i	PRON
easat-4774	344	2	trust	trust	VERB
easat-4774	344	3	that	that	SCONJ
easat-4774	344	4	the	the	DET
easat-4774	344	5	bank	bank	NOUN
easat-4774	344	6	will	will	AUX
easat-4774	344	7	protect	protect	VERB
easat-4774	344	8	me	i	PRON
easat-4774	344	9	from	from	ADP
easat-4774	344	10	fraud	fraud	NOUN
easat-4774	344	11	or	or	CCONJ
easat-4774	344	12	unauthorized	unauthorized	ADJ
easat-4774	344	13	access	access	NOUN
easat-4774	344	14	.	.	PUNCT
easat-4774	345	1	☐	☐	NOUN
easat-4774	345	2	1	1	NUM
easat-4774	345	3	☐	☐	NOUN
easat-4774	345	4	2	2	NUM
easat-4774	345	5	☐	☐	NOUN
easat-4774	345	6	3	3	NUM
easat-4774	345	7	☐	☐	NOUN
easat-4774	345	8	4	4	NUM
easat-4774	345	9	☐	☐	NOUN
easat-4774	345	10	5	5	NUM