id	sid	tid	token	lemma	pos
easat-5206	1	1	edelweiss	edelweiss	PROPN
easat-5206	1	2	applied	apply	VERB
easat-5206	1	3	science	science	NOUN
easat-5206	1	4	and	and	CCONJ
easat-5206	1	5	technology	technology	NOUN
easat-5206	1	6	issn	issn	PROPN
easat-5206	1	7	:	:	PUNCT
easat-5206	1	8	2576	2576	NUM
easat-5206	1	9	-	-	SYM
easat-5206	1	10	8484	8484	NUM
easat-5206	1	11	vol	vol	NOUN
easat-5206	1	12	.	.	PROPN
easat-5206	2	1	9	9	NUM
easat-5206	2	2	,	,	PUNCT
easat-5206	2	3	no	no	INTJ
easat-5206	2	4	.	.	NOUN
easat-5206	2	5	3	3	NUM
easat-5206	2	6	,	,	PUNCT
easat-5206	2	7	286	286	NUM
easat-5206	2	8	-	-	SYM
easat-5206	2	9	296	296	NUM
easat-5206	2	10	2025	2025	NUM
easat-5206	2	11	publisher	publisher	NOUN
easat-5206	2	12	:	:	PUNCT
easat-5206	2	13	learning	learn	VERB
easat-5206	2	14	gate	gate	NOUN
easat-5206	2	15	doi	doi	PROPN
easat-5206	2	16	:	:	PUNCT
easat-5206	2	17	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	2	18	©	©	PROPN
easat-5206	2	19	2025	2025	NUM
easat-5206	2	20	by	by	ADP
easat-5206	2	21	the	the	DET
easat-5206	2	22	authors	author	NOUN
easat-5206	2	23	;	;	PUNCT
easat-5206	3	1	licensee	licensee	PROPN
easat-5206	3	2	learning	learning	NOUN
easat-5206	3	3	gate	gate	NOUN
easat-5206	3	4	©	©	PROPN
easat-5206	3	5	2025	2025	NUM
easat-5206	3	6	by	by	ADP
easat-5206	3	7	the	the	DET
easat-5206	3	8	authors	author	NOUN
easat-5206	3	9	;	;	PUNCT
easat-5206	3	10	licensee	licensee	PROPN
easat-5206	3	11	learning	learning	NOUN
easat-5206	3	12	gate	gate	NOUN
easat-5206	3	13	history	history	NOUN
easat-5206	3	14	:	:	PUNCT
easat-5206	3	15	received	receive	VERB
easat-5206	3	16	:	:	PUNCT
easat-5206	3	17	1	1	NUM
easat-5206	3	18	january	january	NOUN
easat-5206	3	19	2025	2025	NUM
easat-5206	3	20	;	;	PUNCT
easat-5206	3	21	revised	revise	VERB
easat-5206	3	22	:	:	PUNCT
easat-5206	3	23	11	11	NUM
easat-5206	3	24	february	february	NOUN
easat-5206	3	25	2025	2025	NUM
easat-5206	3	26	;	;	PUNCT
easat-5206	3	27	accepted	accept	VERB
easat-5206	3	28	:	:	PUNCT
easat-5206	3	29	20	20	NUM
easat-5206	3	30	february	february	NOUN
easat-5206	3	31	2025	2025	NUM
easat-5206	3	32	;	;	PUNCT
easat-5206	3	33	published	publish	VERB
easat-5206	3	34	:	:	PUNCT
easat-5206	3	35	5	5	NUM
easat-5206	3	36	march	march	NOUN
easat-5206	3	37	2025	2025	NUM
easat-5206	3	38	*	*	PUNCT
easat-5206	3	39	correspondence	correspondence	NOUN
easat-5206	3	40	:	:	PUNCT
easat-5206	3	41	untung.kbs@gmail.com	untung.kbs@gmail.com	X
easat-5206	4	1	the	the	DET
easat-5206	4	2	influence	influence	NOUN
easat-5206	4	3	of	of	ADP
easat-5206	4	4	service	service	NOUN
easat-5206	4	5	quality	quality	NOUN
easat-5206	4	6	and	and	CCONJ
easat-5206	4	7	marketing	marketing	NOUN
easat-5206	4	8	mix	mix	NOUN
easat-5206	4	9	on	on	ADP
easat-5206	4	10	customer	customer	NOUN
easat-5206	4	11	loyalty	loyalty	NOUN
easat-5206	4	12	through	through	ADP
easat-5206	4	13	the	the	DET
easat-5206	4	14	intervening	intervene	VERB
easat-5206	4	15	role	role	NOUN
easat-5206	4	16	of	of	ADP
easat-5206	4	17	customer	customer	NOUN
easat-5206	4	18	trust	trust	NOUN
easat-5206	4	19	and	and	CCONJ
easat-5206	4	20	customer	customer	NOUN
easat-5206	4	21	satisfaction	satisfaction	NOUN
easat-5206	4	22	in	in	ADP
easat-5206	4	23	the	the	DET
easat-5206	4	24	shipping	shipping	NOUN
easat-5206	4	25	business	business	NOUN
easat-5206	4	26	in	in	ADP
easat-5206	4	27	indonesia	indonesia	PROPN
easat-5206	4	28	untung	untung	PROPN
easat-5206	4	29	surapati1	surapati1	PROPN
easat-5206	4	30	*	*	NOUN
easat-5206	4	31	,	,	PUNCT
easat-5206	4	32	suharno1	suharno1	NOUN
easat-5206	4	33	,	,	PUNCT
easat-5206	4	34	sugeng	sugeng	PROPN
easat-5206	4	35	hariadi1	hariadi1	PROPN
easat-5206	4	36	,	,	PUNCT
easat-5206	4	37	gusti	gusti	PROPN
easat-5206	4	38	noorlitaria	noorlitaria	PROPN
easat-5206	4	39	achmad1	achmad1	PROPN
easat-5206	4	40	1mulawarman	1mulawarman	NUM
easat-5206	4	41	university	university	NOUN
easat-5206	4	42	,	,	PUNCT
easat-5206	4	43	indonesia	indonesia	PROPN
easat-5206	4	44	;	;	PUNCT
easat-5206	4	45	untung.kbs@gmail.com	untung.kbs@gmail.com	X
easat-5206	4	46	(	(	PUNCT
easat-5206	4	47	u.s	u.s	PROPN
easat-5206	4	48	.	.	PROPN
easat-5206	4	49	)	)	PUNCT
easat-5206	4	50	.	.	PUNCT
easat-5206	5	1	abstract	abstract	ADV
easat-5206	5	2	:	:	PUNCT
easat-5206	5	3	this	this	DET
easat-5206	5	4	study	study	NOUN
easat-5206	5	5	examines	examine	VERB
easat-5206	5	6	the	the	DET
easat-5206	5	7	influence	influence	NOUN
easat-5206	5	8	of	of	ADP
easat-5206	5	9	service	service	NOUN
easat-5206	5	10	quality	quality	NOUN
easat-5206	5	11	and	and	CCONJ
easat-5206	5	12	marketing	marketing	NOUN
easat-5206	5	13	mix	mix	NOUN
easat-5206	5	14	on	on	ADP
easat-5206	5	15	customer	customer	NOUN
easat-5206	5	16	loyalty	loyalty	NOUN
easat-5206	5	17	through	through	ADP
easat-5206	5	18	the	the	DET
easat-5206	5	19	mediating	mediate	VERB
easat-5206	5	20	roles	role	NOUN
easat-5206	5	21	of	of	ADP
easat-5206	5	22	customer	customer	NOUN
easat-5206	5	23	trust	trust	NOUN
easat-5206	5	24	and	and	CCONJ
easat-5206	5	25	customer	customer	NOUN
easat-5206	5	26	satisfaction	satisfaction	NOUN
easat-5206	5	27	in	in	ADP
easat-5206	5	28	the	the	DET
easat-5206	5	29	indonesian	indonesian	ADJ
easat-5206	5	30	shipping	shipping	NOUN
easat-5206	5	31	industry	industry	NOUN
easat-5206	5	32	.	.	PUNCT
easat-5206	6	1	utilizing	utilize	VERB
easat-5206	6	2	a	a	DET
easat-5206	6	3	sample	sample	NOUN
easat-5206	6	4	of	of	ADP
easat-5206	6	5	250	250	NUM
easat-5206	6	6	respondents	respondent	NOUN
easat-5206	6	7	from	from	ADP
easat-5206	6	8	the	the	DET
easat-5206	6	9	indonesian	indonesian	ADJ
easat-5206	6	10	shipbuilding	shipbuilding	NOUN
easat-5206	6	11	and	and	CCONJ
easat-5206	6	12	offshore	offshore	ADJ
easat-5206	6	13	industries	industry	NOUN
easat-5206	6	14	association	association	NOUN
easat-5206	6	15	(	(	PUNCT
easat-5206	6	16	iperindo	iperindo	PROPN
easat-5206	6	17	)	)	PUNCT
easat-5206	6	18	,	,	PUNCT
easat-5206	6	19	the	the	DET
easat-5206	6	20	results	result	NOUN
easat-5206	6	21	reveal	reveal	VERB
easat-5206	6	22	significant	significant	ADJ
easat-5206	6	23	relationships	relationship	NOUN
easat-5206	6	24	among	among	ADP
easat-5206	6	25	the	the	DET
easat-5206	6	26	variables	variable	NOUN
easat-5206	6	27	.	.	PUNCT
easat-5206	7	1	service	service	NOUN
easat-5206	7	2	quality	quality	NOUN
easat-5206	7	3	positively	positively	ADV
easat-5206	7	4	affects	affect	VERB
easat-5206	7	5	customer	customer	NOUN
easat-5206	7	6	satisfaction	satisfaction	NOUN
easat-5206	7	7	(	(	PUNCT
easat-5206	7	8	t	t	NOUN
easat-5206	7	9	=	=	SYM
easat-5206	7	10	3.595	3.595	NUM
easat-5206	7	11	,	,	PUNCT
easat-5206	7	12	p	p	X
easat-5206	7	13	<	<	X
easat-5206	7	14	0.05	0.05	NUM
easat-5206	7	15	,	,	PUNCT
easat-5206	7	16	β	β	X
easat-5206	7	17	=	=	SYM
easat-5206	7	18	0.129	0.129	NUM
easat-5206	7	19	)	)	PUNCT
easat-5206	7	20	,	,	PUNCT
easat-5206	7	21	while	while	SCONJ
easat-5206	7	22	the	the	DET
easat-5206	7	23	marketing	marketing	NOUN
easat-5206	7	24	mix	mix	NOUN
easat-5206	7	25	influences	influence	VERB
easat-5206	7	26	customer	customer	NOUN
easat-5206	7	27	trust	trust	NOUN
easat-5206	7	28	(	(	PUNCT
easat-5206	7	29	t	t	NOUN
easat-5206	7	30	=	=	SYM
easat-5206	7	31	8.228	8.228	NUM
easat-5206	7	32	,	,	PUNCT
easat-5206	7	33	p	p	X
easat-5206	7	34	<	<	X
easat-5206	7	35	0.05	0.05	NUM
easat-5206	7	36	,	,	PUNCT
easat-5206	7	37	β	β	X
easat-5206	7	38	=	=	NOUN
easat-5206	7	39	0.694	0.694	NUM
easat-5206	7	40	)	)	PUNCT
easat-5206	7	41	.	.	PUNCT
easat-5206	8	1	the	the	DET
easat-5206	8	2	structural	structural	ADJ
easat-5206	8	3	model	model	NOUN
easat-5206	8	4	demonstrates	demonstrate	VERB
easat-5206	8	5	strong	strong	ADJ
easat-5206	8	6	predictive	predictive	ADJ
easat-5206	8	7	relevance	relevance	NOUN
easat-5206	8	8	(	(	PUNCT
easat-5206	8	9	q²	q²	NOUN
easat-5206	8	10	=	=	PROPN
easat-5206	8	11	99.4	99.4	NUM
easat-5206	8	12	%	%	NOUN
easat-5206	8	13	)	)	PUNCT
easat-5206	8	14	,	,	PUNCT
easat-5206	8	15	explaining	explain	VERB
easat-5206	8	16	85.3	85.3	NUM
easat-5206	8	17	%	%	NOUN
easat-5206	8	18	of	of	ADP
easat-5206	8	19	the	the	DET
easat-5206	8	20	variation	variation	NOUN
easat-5206	8	21	in	in	ADP
easat-5206	8	22	customer	customer	NOUN
easat-5206	8	23	loyalty	loyalty	NOUN
easat-5206	8	24	.	.	PUNCT
easat-5206	9	1	the	the	DET
easat-5206	9	2	findings	finding	NOUN
easat-5206	9	3	underscore	underscore	VERB
easat-5206	9	4	the	the	DET
easat-5206	9	5	importance	importance	NOUN
easat-5206	9	6	of	of	ADP
easat-5206	9	7	implementing	implement	VERB
easat-5206	9	8	consistent	consistent	ADJ
easat-5206	9	9	service	service	NOUN
easat-5206	9	10	quality	quality	NOUN
easat-5206	9	11	and	and	CCONJ
easat-5206	9	12	strategic	strategic	ADJ
easat-5206	9	13	marketing	marketing	NOUN
easat-5206	9	14	efforts	effort	NOUN
easat-5206	9	15	to	to	PART
easat-5206	9	16	foster	foster	VERB
easat-5206	9	17	trust	trust	NOUN
easat-5206	9	18	and	and	CCONJ
easat-5206	9	19	satisfaction	satisfaction	NOUN
easat-5206	9	20	,	,	PUNCT
easat-5206	9	21	which	which	PRON
easat-5206	9	22	,	,	PUNCT
easat-5206	9	23	in	in	ADP
easat-5206	9	24	turn	turn	NOUN
easat-5206	9	25	,	,	PUNCT
easat-5206	9	26	enhance	enhance	VERB
easat-5206	9	27	customer	customer	NOUN
easat-5206	9	28	loyalty	loyalty	NOUN
easat-5206	9	29	.	.	PUNCT
easat-5206	10	1	this	this	DET
easat-5206	10	2	research	research	NOUN
easat-5206	10	3	contributes	contribute	VERB
easat-5206	10	4	to	to	ADP
easat-5206	10	5	understanding	understand	VERB
easat-5206	10	6	how	how	SCONJ
easat-5206	10	7	customer	customer	NOUN
easat-5206	10	8	trust	trust	NOUN
easat-5206	10	9	and	and	CCONJ
easat-5206	10	10	satisfaction	satisfaction	NOUN
easat-5206	10	11	mediate	mediate	VERB
easat-5206	10	12	the	the	DET
easat-5206	10	13	impacts	impact	NOUN
easat-5206	10	14	of	of	ADP
easat-5206	10	15	service	service	NOUN
easat-5206	10	16	quality	quality	NOUN
easat-5206	10	17	and	and	CCONJ
easat-5206	10	18	marketing	marketing	NOUN
easat-5206	10	19	mix	mix	NOUN
easat-5206	10	20	on	on	ADP
easat-5206	10	21	customer	customer	NOUN
easat-5206	10	22	loyalty	loyalty	NOUN
easat-5206	10	23	,	,	PUNCT
easat-5206	10	24	providing	provide	VERB
easat-5206	10	25	practical	practical	ADJ
easat-5206	10	26	insights	insight	NOUN
easat-5206	10	27	for	for	ADP
easat-5206	10	28	the	the	DET
easat-5206	10	29	maritime	maritime	ADJ
easat-5206	10	30	business	business	NOUN
easat-5206	10	31	sector	sector	NOUN
easat-5206	10	32	.	.	PUNCT
easat-5206	11	1	keywords	keyword	NOUN
easat-5206	11	2	:	:	PUNCT
easat-5206	11	3	customer	customer	NOUN
easat-5206	11	4	loyalty	loyalty	NOUN
easat-5206	11	5	,	,	PUNCT
easat-5206	11	6	customer	customer	NOUN
easat-5206	11	7	satisfaction	satisfaction	NOUN
easat-5206	11	8	,	,	PUNCT
easat-5206	11	9	marketing	marketing	NOUN
easat-5206	11	10	mix	mix	NOUN
easat-5206	11	11	,	,	PUNCT
easat-5206	11	12	mediation	mediation	NOUN
easat-5206	11	13	analysis	analysis	NOUN
easat-5206	11	14	,	,	PUNCT
easat-5206	11	15	service	service	NOUN
easat-5206	11	16	quality	quality	NOUN
easat-5206	11	17	.	.	PUNCT
easat-5206	12	1	1	1	X
easat-5206	12	2	.	.	X
easat-5206	12	3	introduction	introduction	NOUN
easat-5206	12	4	the	the	DET
easat-5206	12	5	indonesian	indonesian	ADJ
easat-5206	12	6	shipping	shipping	NOUN
easat-5206	12	7	industry	industry	NOUN
easat-5206	12	8	plays	play	VERB
easat-5206	12	9	a	a	DET
easat-5206	12	10	critical	critical	ADJ
easat-5206	12	11	role	role	NOUN
easat-5206	12	12	in	in	ADP
easat-5206	12	13	supporting	support	VERB
easat-5206	12	14	both	both	CCONJ
easat-5206	12	15	national	national	ADJ
easat-5206	12	16	and	and	CCONJ
easat-5206	12	17	international	international	ADJ
easat-5206	12	18	trade	trade	NOUN
easat-5206	12	19	.	.	PUNCT
easat-5206	13	1	as	as	ADP
easat-5206	13	2	competition	competition	NOUN
easat-5206	13	3	in	in	ADP
easat-5206	13	4	the	the	DET
easat-5206	13	5	industry	industry	NOUN
easat-5206	13	6	intensifies	intensifie	NOUN
easat-5206	13	7	,	,	PUNCT
easat-5206	13	8	shipping	shipping	NOUN
easat-5206	13	9	companies	company	NOUN
easat-5206	13	10	face	face	VERB
easat-5206	13	11	increasing	increase	VERB
easat-5206	13	12	pressure	pressure	NOUN
easat-5206	13	13	to	to	PART
easat-5206	13	14	provide	provide	VERB
easat-5206	13	15	reliable	reliable	ADJ
easat-5206	13	16	and	and	CCONJ
easat-5206	13	17	efficient	efficient	ADJ
easat-5206	13	18	services	service	NOUN
easat-5206	13	19	that	that	PRON
easat-5206	13	20	meet	meet	VERB
easat-5206	13	21	customer	customer	NOUN
easat-5206	13	22	expectations	expectation	NOUN
easat-5206	13	23	.	.	PUNCT
easat-5206	14	1	in	in	ADP
easat-5206	14	2	this	this	DET
easat-5206	14	3	highly	highly	ADV
easat-5206	14	4	competitive	competitive	ADJ
easat-5206	14	5	environment	environment	NOUN
easat-5206	14	6	,	,	PUNCT
easat-5206	14	7	achieving	achieve	VERB
easat-5206	14	8	and	and	CCONJ
easat-5206	14	9	maintaining	maintain	VERB
easat-5206	14	10	customer	customer	NOUN
easat-5206	14	11	loyalty	loyalty	NOUN
easat-5206	14	12	has	have	AUX
easat-5206	14	13	become	become	VERB
easat-5206	14	14	a	a	DET
easat-5206	14	15	fundamental	fundamental	ADJ
easat-5206	14	16	challenge	challenge	NOUN
easat-5206	14	17	and	and	CCONJ
easat-5206	14	18	a	a	DET
easat-5206	14	19	key	key	ADJ
easat-5206	14	20	determinant	determinant	NOUN
easat-5206	14	21	of	of	ADP
easat-5206	14	22	long	long	ADJ
easat-5206	14	23	-	-	PUNCT
easat-5206	14	24	term	term	NOUN
easat-5206	14	25	business	business	NOUN
easat-5206	14	26	success	success	NOUN
easat-5206	14	27	.	.	PUNCT
easat-5206	15	1	customer	customer	NOUN
easat-5206	15	2	loyalty	loyalty	NOUN
easat-5206	15	3	is	be	AUX
easat-5206	15	4	not	not	PART
easat-5206	15	5	formed	form	VERB
easat-5206	15	6	in	in	ADP
easat-5206	15	7	isolation	isolation	NOUN
easat-5206	15	8	but	but	CCONJ
easat-5206	15	9	is	be	AUX
easat-5206	15	10	influenced	influence	VERB
easat-5206	15	11	by	by	ADP
easat-5206	15	12	various	various	ADJ
easat-5206	15	13	factors	factor	NOUN
easat-5206	15	14	,	,	PUNCT
easat-5206	15	15	including	include	VERB
easat-5206	15	16	service	service	NOUN
easat-5206	15	17	quality	quality	NOUN
easat-5206	15	18	and	and	CCONJ
easat-5206	15	19	marketing	marketing	NOUN
easat-5206	15	20	mix	mix	NOUN
easat-5206	15	21	strategies	strategy	NOUN
easat-5206	15	22	.	.	PUNCT
easat-5206	16	1	service	service	NOUN
easat-5206	16	2	quality	quality	NOUN
easat-5206	16	3	,	,	PUNCT
easat-5206	16	4	which	which	PRON
easat-5206	16	5	encompasses	encompass	VERB
easat-5206	16	6	dimensions	dimension	NOUN
easat-5206	16	7	such	such	ADJ
easat-5206	16	8	as	as	ADP
easat-5206	16	9	reliability	reliability	NOUN
easat-5206	16	10	,	,	PUNCT
easat-5206	16	11	responsiveness	responsiveness	NOUN
easat-5206	16	12	,	,	PUNCT
easat-5206	16	13	assurance	assurance	NOUN
easat-5206	16	14	,	,	PUNCT
easat-5206	16	15	empathy	empathy	NOUN
easat-5206	16	16	,	,	PUNCT
easat-5206	16	17	and	and	CCONJ
easat-5206	16	18	tangibles	tangible	NOUN
easat-5206	16	19	,	,	PUNCT
easat-5206	16	20	directly	directly	ADV
easat-5206	16	21	impacts	impact	VERB
easat-5206	16	22	customers	customer	NOUN
easat-5206	16	23	'	'	PART
easat-5206	16	24	perceptions	perception	NOUN
easat-5206	16	25	and	and	CCONJ
easat-5206	16	26	experiences	experience	NOUN
easat-5206	16	27	.	.	PUNCT
easat-5206	17	1	meanwhile	meanwhile	ADV
easat-5206	17	2	,	,	PUNCT
easat-5206	17	3	an	an	DET
easat-5206	17	4	effective	effective	ADJ
easat-5206	17	5	marketing	marketing	NOUN
easat-5206	17	6	mix	mix	NOUN
easat-5206	17	7	—	—	PUNCT
easat-5206	17	8	including	include	VERB
easat-5206	17	9	product	product	NOUN
easat-5206	17	10	,	,	PUNCT
easat-5206	17	11	price	price	NOUN
easat-5206	17	12	,	,	PUNCT
easat-5206	17	13	place	place	NOUN
easat-5206	17	14	,	,	PUNCT
easat-5206	17	15	promotion	promotion	NOUN
easat-5206	17	16	,	,	PUNCT
easat-5206	17	17	people	people	NOUN
easat-5206	17	18	,	,	PUNCT
easat-5206	17	19	process	process	NOUN
easat-5206	17	20	,	,	PUNCT
easat-5206	17	21	and	and	CCONJ
easat-5206	17	22	physical	physical	ADJ
easat-5206	17	23	evidence	evidence	NOUN
easat-5206	17	24	—	—	PUNCT
easat-5206	17	25	enhances	enhance	VERB
easat-5206	17	26	customers	customer	NOUN
easat-5206	17	27	'	'	PART
easat-5206	17	28	perceived	perceive	VERB
easat-5206	17	29	value	value	NOUN
easat-5206	17	30	and	and	CCONJ
easat-5206	17	31	satisfaction	satisfaction	NOUN
easat-5206	17	32	.	.	PUNCT
easat-5206	18	1	despite	despite	SCONJ
easat-5206	18	2	the	the	DET
easat-5206	18	3	recognized	recognize	VERB
easat-5206	18	4	importance	importance	NOUN
easat-5206	18	5	of	of	ADP
easat-5206	18	6	these	these	DET
easat-5206	18	7	factors	factor	NOUN
easat-5206	18	8	,	,	PUNCT
easat-5206	18	9	customer	customer	NOUN
easat-5206	18	10	loyalty	loyalty	NOUN
easat-5206	18	11	can	can	AUX
easat-5206	18	12	not	not	PART
easat-5206	18	13	be	be	AUX
easat-5206	18	14	achieved	achieve	VERB
easat-5206	18	15	without	without	ADP
easat-5206	18	16	customer	customer	NOUN
easat-5206	18	17	trust	trust	NOUN
easat-5206	18	18	and	and	CCONJ
easat-5206	18	19	satisfaction	satisfaction	NOUN
easat-5206	18	20	acting	act	VERB
easat-5206	18	21	as	as	ADP
easat-5206	18	22	intermediaries	intermediary	NOUN
easat-5206	18	23	.	.	PUNCT
easat-5206	19	1	customer	customer	NOUN
easat-5206	19	2	trust	trust	NOUN
easat-5206	19	3	reflects	reflect	VERB
easat-5206	19	4	the	the	DET
easat-5206	19	5	confidence	confidence	NOUN
easat-5206	19	6	customers	customer	NOUN
easat-5206	19	7	have	have	VERB
easat-5206	19	8	in	in	ADP
easat-5206	19	9	a	a	DET
easat-5206	19	10	company	company	NOUN
easat-5206	19	11	's	's	PART
easat-5206	19	12	ability	ability	NOUN
easat-5206	19	13	to	to	PART
easat-5206	19	14	fulfill	fulfill	VERB
easat-5206	19	15	its	its	PRON
easat-5206	19	16	promises	promise	NOUN
easat-5206	19	17	,	,	PUNCT
easat-5206	19	18	while	while	SCONJ
easat-5206	19	19	customer	customer	NOUN
easat-5206	19	20	satisfaction	satisfaction	NOUN
easat-5206	19	21	arises	arise	VERB
easat-5206	19	22	from	from	ADP
easat-5206	19	23	the	the	DET
easat-5206	19	24	extent	extent	NOUN
easat-5206	19	25	to	to	PART
easat-5206	19	26	which	which	PRON
easat-5206	19	27	customer	customer	NOUN
easat-5206	19	28	expectations	expectation	NOUN
easat-5206	19	29	are	be	AUX
easat-5206	19	30	met	meet	VERB
easat-5206	19	31	or	or	CCONJ
easat-5206	19	32	exceeded	exceed	VERB
easat-5206	19	33	.	.	PUNCT
easat-5206	20	1	these	these	DET
easat-5206	20	2	two	two	NUM
easat-5206	20	3	mediators	mediator	NOUN
easat-5206	20	4	play	play	VERB
easat-5206	20	5	a	a	DET
easat-5206	20	6	critical	critical	ADJ
easat-5206	20	7	role	role	NOUN
easat-5206	20	8	in	in	ADP
easat-5206	20	9	strengthening	strengthen	VERB
easat-5206	20	10	the	the	DET
easat-5206	20	11	relationship	relationship	NOUN
easat-5206	20	12	between	between	ADP
easat-5206	20	13	service	service	NOUN
easat-5206	20	14	quality	quality	NOUN
easat-5206	20	15	,	,	PUNCT
easat-5206	20	16	marketing	marketing	NOUN
easat-5206	20	17	mix	mix	NOUN
easat-5206	20	18	,	,	PUNCT
easat-5206	20	19	and	and	CCONJ
easat-5206	20	20	customer	customer	NOUN
easat-5206	20	21	loyalty	loyalty	NOUN
easat-5206	20	22	.	.	PUNCT
easat-5206	21	1	in	in	ADP
easat-5206	21	2	the	the	DET
easat-5206	21	3	context	context	NOUN
easat-5206	21	4	of	of	ADP
easat-5206	21	5	the	the	DET
easat-5206	21	6	indonesian	indonesian	ADJ
easat-5206	21	7	shipping	shipping	NOUN
easat-5206	21	8	industry	industry	NOUN
easat-5206	21	9	,	,	PUNCT
easat-5206	21	10	factors	factor	NOUN
easat-5206	21	11	such	such	ADJ
easat-5206	21	12	as	as	ADP
easat-5206	21	13	inconsistent	inconsistent	ADJ
easat-5206	21	14	service	service	NOUN
easat-5206	21	15	quality	quality	NOUN
easat-5206	21	16	,	,	PUNCT
easat-5206	21	17	suboptimal	suboptimal	ADJ
easat-5206	21	18	marketing	marketing	NOUN
easat-5206	21	19	strategies	strategy	NOUN
easat-5206	21	20	,	,	PUNCT
easat-5206	21	21	and	and	CCONJ
easat-5206	21	22	varying	vary	VERB
easat-5206	21	23	levels	level	NOUN
easat-5206	21	24	of	of	ADP
easat-5206	21	25	customer	customer	NOUN
easat-5206	21	26	trust	trust	NOUN
easat-5206	21	27	and	and	CCONJ
easat-5206	21	28	satisfaction	satisfaction	NOUN
easat-5206	21	29	pose	pose	VERB
easat-5206	21	30	significant	significant	ADJ
easat-5206	21	31	challenges	challenge	NOUN
easat-5206	21	32	to	to	ADP
easat-5206	21	33	building	build	VERB
easat-5206	21	34	customer	customer	NOUN
easat-5206	21	35	loyalty	loyalty	NOUN
easat-5206	21	36	.	.	PUNCT
easat-5206	22	1	moreover	moreover	ADV
easat-5206	22	2	,	,	PUNCT
easat-5206	22	3	there	there	PRON
easat-5206	22	4	is	be	VERB
easat-5206	22	5	limited	limited	ADJ
easat-5206	22	6	research	research	NOUN
easat-5206	22	7	exploring	explore	VERB
easat-5206	22	8	the	the	DET
easat-5206	22	9	mediating	mediate	VERB
easat-5206	22	10	roles	role	NOUN
easat-5206	22	11	of	of	ADP
easat-5206	22	12	trust	trust	NOUN
easat-5206	22	13	and	and	CCONJ
easat-5206	22	14	satisfaction	satisfaction	NOUN
easat-5206	22	15	in	in	ADP
easat-5206	22	16	this	this	DET
easat-5206	22	17	industry	industry	NOUN
easat-5206	22	18	.	.	PUNCT
easat-5206	23	1	understanding	understand	VERB
easat-5206	23	2	these	these	DET
easat-5206	23	3	relationships	relationship	NOUN
easat-5206	23	4	is	be	AUX
easat-5206	23	5	vital	vital	ADJ
easat-5206	23	6	for	for	SCONJ
easat-5206	23	7	shipping	ship	VERB
easat-5206	23	8	companies	company	NOUN
easat-5206	23	9	to	to	PART
easat-5206	23	10	develop	develop	VERB
easat-5206	23	11	effective	effective	ADJ
easat-5206	23	12	strategies	strategy	NOUN
easat-5206	23	13	that	that	PRON
easat-5206	23	14	enhance	enhance	VERB
easat-5206	23	15	their	their	PRON
easat-5206	23	16	competitive	competitive	ADJ
easat-5206	23	17	advantage	advantage	NOUN
easat-5206	23	18	and	and	CCONJ
easat-5206	23	19	customer	customer	NOUN
easat-5206	23	20	retention	retention	NOUN
easat-5206	23	21	.	.	PUNCT
easat-5206	24	1	287	287	NUM
easat-5206	24	2	edelweiss	edelweiss	PROPN
easat-5206	24	3	applied	apply	VERB
easat-5206	24	4	science	science	NOUN
easat-5206	24	5	and	and	CCONJ
easat-5206	24	6	technology	technology	NOUN
easat-5206	24	7	issn	issn	PROPN
easat-5206	24	8	:	:	PUNCT
easat-5206	24	9	2576	2576	NUM
easat-5206	24	10	-	-	SYM
easat-5206	24	11	8484	8484	NUM
easat-5206	24	12	vol	vol	NOUN
easat-5206	24	13	.	.	PROPN
easat-5206	25	1	9	9	NUM
easat-5206	25	2	,	,	PUNCT
easat-5206	25	3	no	no	INTJ
easat-5206	25	4	.	.	NOUN
easat-5206	26	1	3	3	NUM
easat-5206	26	2	:	:	SYM
easat-5206	26	3	286	286	NUM
easat-5206	26	4	-	-	SYM
easat-5206	26	5	296	296	NUM
easat-5206	26	6	,	,	PUNCT
easat-5206	26	7	2025	2025	NUM
easat-5206	26	8	doi	doi	NOUN
easat-5206	26	9	:	:	PUNCT
easat-5206	26	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	26	11	©	©	PROPN
easat-5206	26	12	2025	2025	NUM
easat-5206	26	13	by	by	ADP
easat-5206	26	14	the	the	DET
easat-5206	26	15	authors	author	NOUN
easat-5206	26	16	;	;	PUNCT
easat-5206	26	17	licensee	licensee	PROPN
easat-5206	26	18	learning	learning	NOUN
easat-5206	26	19	gate	gate	NOUN
easat-5206	26	20	this	this	DET
easat-5206	26	21	study	study	NOUN
easat-5206	26	22	aims	aim	VERB
easat-5206	26	23	to	to	PART
easat-5206	26	24	address	address	VERB
easat-5206	26	25	these	these	DET
easat-5206	26	26	gaps	gap	NOUN
easat-5206	26	27	by	by	ADP
easat-5206	26	28	examining	examine	VERB
easat-5206	26	29	the	the	DET
easat-5206	26	30	influence	influence	NOUN
easat-5206	26	31	of	of	ADP
easat-5206	26	32	service	service	NOUN
easat-5206	26	33	quality	quality	NOUN
easat-5206	26	34	and	and	CCONJ
easat-5206	26	35	marketing	marketing	NOUN
easat-5206	26	36	mix	mix	NOUN
easat-5206	26	37	on	on	ADP
easat-5206	26	38	customer	customer	NOUN
easat-5206	26	39	loyalty	loyalty	NOUN
easat-5206	26	40	through	through	ADP
easat-5206	26	41	the	the	DET
easat-5206	26	42	mediating	mediate	VERB
easat-5206	26	43	roles	role	NOUN
easat-5206	26	44	of	of	ADP
easat-5206	26	45	customer	customer	NOUN
easat-5206	26	46	trust	trust	NOUN
easat-5206	26	47	and	and	CCONJ
easat-5206	26	48	customer	customer	NOUN
easat-5206	26	49	satisfaction	satisfaction	NOUN
easat-5206	26	50	.	.	PUNCT
easat-5206	27	1	using	use	VERB
easat-5206	27	2	a	a	DET
easat-5206	27	3	quantitative	quantitative	ADJ
easat-5206	27	4	approach	approach	NOUN
easat-5206	27	5	,	,	PUNCT
easat-5206	27	6	the	the	DET
easat-5206	27	7	research	research	NOUN
easat-5206	27	8	analyzes	analyze	VERB
easat-5206	27	9	data	datum	NOUN
easat-5206	27	10	collected	collect	VERB
easat-5206	27	11	from	from	ADP
easat-5206	27	12	key	key	ADJ
easat-5206	27	13	stakeholders	stakeholder	NOUN
easat-5206	27	14	in	in	ADP
easat-5206	27	15	the	the	DET
easat-5206	27	16	indonesian	indonesian	ADJ
easat-5206	27	17	shipping	shipping	NOUN
easat-5206	27	18	industry	industry	NOUN
easat-5206	27	19	.	.	PUNCT
easat-5206	28	1	the	the	DET
easat-5206	28	2	findings	finding	NOUN
easat-5206	28	3	provide	provide	VERB
easat-5206	28	4	valuable	valuable	ADJ
easat-5206	28	5	insights	insight	NOUN
easat-5206	28	6	into	into	ADP
easat-5206	28	7	the	the	DET
easat-5206	28	8	strategic	strategic	ADJ
easat-5206	28	9	levers	lever	NOUN
easat-5206	28	10	that	that	PRON
easat-5206	28	11	can	can	AUX
easat-5206	28	12	be	be	AUX
easat-5206	28	13	employed	employ	VERB
easat-5206	28	14	to	to	PART
easat-5206	28	15	foster	foster	VERB
easat-5206	28	16	stronger	strong	ADJ
easat-5206	28	17	customer	customer	NOUN
easat-5206	28	18	relationships	relationship	NOUN
easat-5206	28	19	and	and	CCONJ
easat-5206	28	20	sustain	sustain	VERB
easat-5206	28	21	business	business	NOUN
easat-5206	28	22	growth	growth	NOUN
easat-5206	28	23	in	in	ADP
easat-5206	28	24	a	a	DET
easat-5206	28	25	competitive	competitive	ADJ
easat-5206	28	26	marketplace	marketplace	NOUN
easat-5206	28	27	.	.	PUNCT
easat-5206	29	1	2	2	X
easat-5206	29	2	.	.	X
easat-5206	29	3	literature	literature	NOUN
easat-5206	29	4	review	review	VERB
easat-5206	29	5	2.1	2.1	NUM
easat-5206	29	6	.	.	PUNCT
easat-5206	30	1	service	service	NOUN
easat-5206	30	2	quality	quality	NOUN
easat-5206	30	3	service	service	NOUN
easat-5206	30	4	quality	quality	NOUN
easat-5206	30	5	is	be	AUX
easat-5206	30	6	defined	define	VERB
easat-5206	30	7	as	as	ADP
easat-5206	30	8	the	the	DET
easat-5206	30	9	ability	ability	NOUN
easat-5206	30	10	of	of	ADP
easat-5206	30	11	a	a	DET
easat-5206	30	12	company	company	NOUN
easat-5206	30	13	to	to	PART
easat-5206	30	14	meet	meet	VERB
easat-5206	30	15	and	and	CCONJ
easat-5206	30	16	exceed	exceed	VERB
easat-5206	30	17	customer	customer	NOUN
easat-5206	30	18	expectations	expectation	NOUN
easat-5206	30	19	,	,	PUNCT
easat-5206	30	20	which	which	PRON
easat-5206	30	21	is	be	AUX
easat-5206	30	22	crucial	crucial	ADJ
easat-5206	30	23	in	in	ADP
easat-5206	30	24	fostering	foster	VERB
easat-5206	30	25	customer	customer	NOUN
easat-5206	30	26	loyalty	loyalty	NOUN
easat-5206	30	27	.	.	PUNCT
easat-5206	31	1	berry	berry	NOUN
easat-5206	31	2	,	,	PUNCT
easat-5206	31	3	et	et	PROPN
easat-5206	31	4	al	al	PROPN
easat-5206	31	5	.	.	PUNCT
easat-5206	32	1	[	[	X
easat-5206	32	2	1	1	X
easat-5206	32	3	]	]	PUNCT
easat-5206	32	4	introduced	introduce	VERB
easat-5206	32	5	the	the	DET
easat-5206	32	6	servqual	servqual	ADJ
easat-5206	32	7	model	model	NOUN
easat-5206	32	8	,	,	PUNCT
easat-5206	32	9	highlighting	highlight	VERB
easat-5206	32	10	five	five	NUM
easat-5206	32	11	dimensions	dimension	NOUN
easat-5206	32	12	:	:	PUNCT
easat-5206	32	13	tangibles	tangible	NOUN
easat-5206	32	14	,	,	PUNCT
easat-5206	32	15	reliability	reliability	NOUN
easat-5206	32	16	,	,	PUNCT
easat-5206	32	17	responsiveness	responsiveness	NOUN
easat-5206	32	18	,	,	PUNCT
easat-5206	32	19	assurance	assurance	NOUN
easat-5206	32	20	,	,	PUNCT
easat-5206	32	21	and	and	CCONJ
easat-5206	32	22	empathy	empathy	NOUN
easat-5206	32	23	.	.	PUNCT
easat-5206	33	1	these	these	DET
easat-5206	33	2	dimensions	dimension	NOUN
easat-5206	33	3	collectively	collectively	ADV
easat-5206	33	4	shape	shape	VERB
easat-5206	33	5	customers	customer	NOUN
easat-5206	33	6	’	’	PART
easat-5206	33	7	perceptions	perception	NOUN
easat-5206	33	8	and	and	CCONJ
easat-5206	33	9	evaluations	evaluation	NOUN
easat-5206	33	10	of	of	ADP
easat-5206	33	11	service	service	NOUN
easat-5206	33	12	quality	quality	NOUN
easat-5206	33	13	.	.	PUNCT
easat-5206	34	1	research	research	NOUN
easat-5206	34	2	has	have	AUX
easat-5206	34	3	shown	show	VERB
easat-5206	34	4	that	that	SCONJ
easat-5206	34	5	higher	high	ADJ
easat-5206	34	6	service	service	NOUN
easat-5206	34	7	quality	quality	NOUN
easat-5206	34	8	enhances	enhance	VERB
easat-5206	34	9	customer	customer	NOUN
easat-5206	34	10	satisfaction	satisfaction	NOUN
easat-5206	34	11	and	and	CCONJ
easat-5206	34	12	trust	trust	NOUN
easat-5206	34	13	,	,	PUNCT
easat-5206	34	14	leading	lead	VERB
easat-5206	34	15	to	to	ADP
easat-5206	34	16	increased	increase	VERB
easat-5206	34	17	loyalty	loyalty	NOUN
easat-5206	34	18	[	[	X
easat-5206	34	19	2	2	NUM
easat-5206	34	20	]	]	PUNCT
easat-5206	34	21	.	.	PUNCT
easat-5206	35	1	in	in	ADP
easat-5206	35	2	the	the	DET
easat-5206	35	3	shipping	shipping	NOUN
easat-5206	35	4	industry	industry	NOUN
easat-5206	35	5	,	,	PUNCT
easat-5206	35	6	reliability	reliability	NOUN
easat-5206	35	7	,	,	PUNCT
easat-5206	35	8	timeliness	timeliness	NOUN
easat-5206	35	9	,	,	PUNCT
easat-5206	35	10	and	and	CCONJ
easat-5206	35	11	safety	safety	NOUN
easat-5206	35	12	are	be	AUX
easat-5206	35	13	critical	critical	ADJ
easat-5206	35	14	aspects	aspect	NOUN
easat-5206	35	15	of	of	ADP
easat-5206	35	16	service	service	NOUN
easat-5206	35	17	quality	quality	NOUN
easat-5206	35	18	that	that	PRON
easat-5206	35	19	significantly	significantly	ADV
easat-5206	35	20	impact	impact	VERB
easat-5206	35	21	customer	customer	NOUN
easat-5206	35	22	perceptions	perception	NOUN
easat-5206	35	23	and	and	CCONJ
easat-5206	35	24	behaviors	behavior	NOUN
easat-5206	35	25	.	.	PUNCT
easat-5206	36	1	2.2	2.2	NUM
easat-5206	36	2	.	.	PUNCT
easat-5206	36	3	marketing	marketing	NOUN
easat-5206	36	4	mix	mix	NOUN
easat-5206	36	5	the	the	DET
easat-5206	36	6	marketing	marketing	NOUN
easat-5206	36	7	mix	mix	NOUN
easat-5206	36	8	,	,	PUNCT
easat-5206	36	9	often	often	ADV
easat-5206	36	10	conceptualized	conceptualize	VERB
easat-5206	36	11	as	as	ADP
easat-5206	36	12	the	the	DET
easat-5206	36	13	"	"	PUNCT
easat-5206	36	14	4ps	4ps	NOUN
easat-5206	36	15	"	"	PUNCT
easat-5206	36	16	(	(	PUNCT
easat-5206	36	17	product	product	NOUN
easat-5206	36	18	,	,	PUNCT
easat-5206	36	19	price	price	NOUN
easat-5206	36	20	,	,	PUNCT
easat-5206	36	21	place	place	NOUN
easat-5206	36	22	,	,	PUNCT
easat-5206	36	23	and	and	CCONJ
easat-5206	36	24	promotion	promotion	NOUN
easat-5206	36	25	)	)	PUNCT
easat-5206	36	26	,	,	PUNCT
easat-5206	36	27	was	be	AUX
easat-5206	36	28	first	first	ADV
easat-5206	36	29	formalized	formalize	VERB
easat-5206	36	30	by	by	ADP
easat-5206	36	31	mccarthy	mccarthy	PROPN
easat-5206	36	32	[	[	X
easat-5206	36	33	3	3	NUM
easat-5206	36	34	]	]	PUNCT
easat-5206	36	35	.	.	PUNCT
easat-5206	37	1	later	late	ADJ
easat-5206	37	2	expansions	expansion	NOUN
easat-5206	37	3	by	by	ADP
easat-5206	37	4	booms	boom	NOUN
easat-5206	37	5	and	and	CCONJ
easat-5206	37	6	bitner	bitner	NOUN
easat-5206	37	7	[	[	X
easat-5206	37	8	4	4	NUM
easat-5206	37	9	]	]	PUNCT
easat-5206	37	10	added	add	VERB
easat-5206	37	11	three	three	NUM
easat-5206	37	12	more	more	ADJ
easat-5206	37	13	elements	element	NOUN
easat-5206	37	14	:	:	PUNCT
easat-5206	37	15	people	people	NOUN
easat-5206	37	16	,	,	PUNCT
easat-5206	37	17	process	process	NOUN
easat-5206	37	18	,	,	PUNCT
easat-5206	37	19	and	and	CCONJ
easat-5206	37	20	physical	physical	ADJ
easat-5206	37	21	evidence	evidence	NOUN
easat-5206	37	22	,	,	PUNCT
easat-5206	37	23	creating	create	VERB
easat-5206	37	24	the	the	DET
easat-5206	37	25	"	"	PUNCT
easat-5206	37	26	7ps	7ps	ADJ
easat-5206	37	27	"	"	PUNCT
easat-5206	37	28	framework	framework	NOUN
easat-5206	37	29	.	.	PUNCT
easat-5206	38	1	these	these	DET
easat-5206	38	2	elements	element	NOUN
easat-5206	38	3	collectively	collectively	ADV
easat-5206	38	4	enhance	enhance	VERB
easat-5206	38	5	perceived	perceive	VERB
easat-5206	38	6	value	value	NOUN
easat-5206	38	7	and	and	CCONJ
easat-5206	38	8	customer	customer	NOUN
easat-5206	38	9	satisfaction	satisfaction	NOUN
easat-5206	38	10	.	.	PUNCT
easat-5206	39	1	in	in	ADP
easat-5206	39	2	the	the	DET
easat-5206	39	3	shipping	shipping	NOUN
easat-5206	39	4	industry	industry	NOUN
easat-5206	39	5	,	,	PUNCT
easat-5206	39	6	strategic	strategic	ADJ
easat-5206	39	7	application	application	NOUN
easat-5206	39	8	of	of	ADP
easat-5206	39	9	the	the	DET
easat-5206	39	10	marketing	marketing	NOUN
easat-5206	39	11	mix	mix	NOUN
easat-5206	39	12	such	such	ADJ
easat-5206	39	13	as	as	ADP
easat-5206	39	14	competitive	competitive	ADJ
easat-5206	39	15	pricing	pricing	NOUN
easat-5206	39	16	,	,	PUNCT
easat-5206	39	17	reliable	reliable	ADJ
easat-5206	39	18	distribution	distribution	NOUN
easat-5206	39	19	channels	channel	NOUN
easat-5206	39	20	,	,	PUNCT
easat-5206	39	21	and	and	CCONJ
easat-5206	39	22	effective	effective	ADJ
easat-5206	39	23	promotional	promotional	ADJ
easat-5206	39	24	efforts	effort	NOUN
easat-5206	39	25	—	—	PUNCT
easat-5206	39	26	plays	play	VERB
easat-5206	39	27	a	a	DET
easat-5206	39	28	pivotal	pivotal	ADJ
easat-5206	39	29	role	role	NOUN
easat-5206	39	30	in	in	ADP
easat-5206	39	31	meeting	meet	VERB
easat-5206	39	32	customer	customer	NOUN
easat-5206	39	33	needs	need	VERB
easat-5206	39	34	and	and	CCONJ
easat-5206	39	35	fostering	foster	VERB
easat-5206	39	36	trust	trust	NOUN
easat-5206	39	37	.	.	PUNCT
easat-5206	40	1	2.3	2.3	NUM
easat-5206	40	2	.	.	PUNCT
easat-5206	40	3	customer	customer	NOUN
easat-5206	40	4	trust	trust	NOUN
easat-5206	40	5	customer	customer	NOUN
easat-5206	40	6	trust	trust	NOUN
easat-5206	40	7	is	be	AUX
easat-5206	40	8	the	the	DET
easat-5206	40	9	confidence	confidence	NOUN
easat-5206	40	10	customers	customer	NOUN
easat-5206	40	11	have	have	VERB
easat-5206	40	12	in	in	ADP
easat-5206	40	13	a	a	DET
easat-5206	40	14	company	company	NOUN
easat-5206	40	15	’s	’s	PART
easat-5206	40	16	ability	ability	NOUN
easat-5206	40	17	to	to	PART
easat-5206	40	18	deliver	deliver	VERB
easat-5206	40	19	on	on	ADP
easat-5206	40	20	promises	promise	NOUN
easat-5206	40	21	.	.	PUNCT
easat-5206	41	1	morgan	morgan	PROPN
easat-5206	41	2	and	and	CCONJ
easat-5206	41	3	hunt	hunt	PROPN
easat-5206	42	1	[	[	X
easat-5206	42	2	5	5	NUM
easat-5206	42	3	]	]	PUNCT
easat-5206	42	4	emphasized	emphasize	VERB
easat-5206	42	5	trust	trust	NOUN
easat-5206	42	6	as	as	ADP
easat-5206	42	7	a	a	DET
easat-5206	42	8	critical	critical	ADJ
easat-5206	42	9	component	component	NOUN
easat-5206	42	10	of	of	ADP
easat-5206	42	11	relationship	relationship	NOUN
easat-5206	42	12	marketing	marketing	NOUN
easat-5206	42	13	,	,	PUNCT
easat-5206	42	14	facilitating	facilitate	VERB
easat-5206	42	15	long	long	ADJ
easat-5206	42	16	-	-	PUNCT
easat-5206	42	17	term	term	NOUN
easat-5206	42	18	customer	customer	NOUN
easat-5206	42	19	retention	retention	NOUN
easat-5206	42	20	.	.	PUNCT
easat-5206	43	1	trust	trust	NOUN
easat-5206	43	2	mediates	mediate	VERB
easat-5206	43	3	the	the	DET
easat-5206	43	4	relationship	relationship	NOUN
easat-5206	43	5	between	between	ADP
easat-5206	43	6	service	service	NOUN
easat-5206	43	7	quality	quality	NOUN
easat-5206	43	8	and	and	CCONJ
easat-5206	43	9	loyalty	loyalty	NOUN
easat-5206	43	10	,	,	PUNCT
easat-5206	43	11	as	as	ADV
easat-5206	43	12	well	well	ADV
easat-5206	43	13	as	as	ADP
easat-5206	43	14	marketing	marketing	NOUN
easat-5206	43	15	mix	mix	NOUN
easat-5206	43	16	and	and	CCONJ
easat-5206	43	17	satisfaction	satisfaction	NOUN
easat-5206	43	18	.	.	PUNCT
easat-5206	44	1	in	in	ADP
easat-5206	44	2	the	the	DET
easat-5206	44	3	shipping	shipping	NOUN
easat-5206	44	4	industry	industry	NOUN
easat-5206	44	5	,	,	PUNCT
easat-5206	44	6	factors	factor	NOUN
easat-5206	44	7	like	like	ADP
easat-5206	44	8	consistent	consistent	ADJ
easat-5206	44	9	performance	performance	NOUN
easat-5206	44	10	,	,	PUNCT
easat-5206	44	11	timely	timely	ADJ
easat-5206	44	12	delivery	delivery	NOUN
easat-5206	44	13	,	,	PUNCT
easat-5206	44	14	and	and	CCONJ
easat-5206	44	15	secure	secure	ADJ
easat-5206	44	16	operations	operation	NOUN
easat-5206	44	17	strengthen	strengthen	VERB
easat-5206	44	18	customer	customer	NOUN
easat-5206	44	19	trust	trust	NOUN
easat-5206	44	20	,	,	PUNCT
easat-5206	44	21	which	which	PRON
easat-5206	44	22	is	be	AUX
easat-5206	44	23	essential	essential	ADJ
easat-5206	44	24	for	for	ADP
easat-5206	44	25	loyalty	loyalty	NOUN
easat-5206	44	26	in	in	ADP
easat-5206	44	27	competitive	competitive	ADJ
easat-5206	44	28	markets	market	NOUN
easat-5206	44	29	.	.	PUNCT
easat-5206	45	1	2.4	2.4	NUM
easat-5206	45	2	.	.	PUNCT
easat-5206	45	3	customer	customer	NOUN
easat-5206	45	4	satisfaction	satisfaction	NOUN
easat-5206	45	5	kotler	kotler	NOUN
easat-5206	45	6	and	and	CCONJ
easat-5206	45	7	keller	keller	PROPN
easat-5206	45	8	[	[	X
easat-5206	45	9	6	6	NUM
easat-5206	45	10	]	]	PUNCT
easat-5206	45	11	defined	define	VERB
easat-5206	45	12	customer	customer	NOUN
easat-5206	45	13	satisfaction	satisfaction	NOUN
easat-5206	45	14	as	as	ADP
easat-5206	45	15	the	the	DET
easat-5206	45	16	degree	degree	NOUN
easat-5206	45	17	to	to	PART
easat-5206	45	18	which	which	PRON
easat-5206	45	19	a	a	DET
easat-5206	45	20	product	product	NOUN
easat-5206	45	21	or	or	CCONJ
easat-5206	45	22	service	service	NOUN
easat-5206	45	23	meets	meet	VERB
easat-5206	45	24	or	or	CCONJ
easat-5206	45	25	exceeds	exceed	VERB
easat-5206	45	26	customer	customer	NOUN
easat-5206	45	27	expectations	expectation	NOUN
easat-5206	45	28	.	.	PUNCT
easat-5206	46	1	satisfaction	satisfaction	NOUN
easat-5206	46	2	serves	serve	VERB
easat-5206	46	3	as	as	ADP
easat-5206	46	4	a	a	DET
easat-5206	46	5	key	key	ADJ
easat-5206	46	6	mediator	mediator	NOUN
easat-5206	46	7	between	between	ADP
easat-5206	46	8	service	service	NOUN
easat-5206	46	9	quality	quality	NOUN
easat-5206	46	10	,	,	PUNCT
easat-5206	46	11	marketing	marketing	NOUN
easat-5206	46	12	mix	mix	NOUN
easat-5206	46	13	,	,	PUNCT
easat-5206	46	14	and	and	CCONJ
easat-5206	46	15	customer	customer	NOUN
easat-5206	46	16	loyalty	loyalty	NOUN
easat-5206	46	17	.	.	PUNCT
easat-5206	47	1	satisfied	satisfied	ADJ
easat-5206	47	2	customers	customer	NOUN
easat-5206	47	3	are	be	AUX
easat-5206	47	4	more	more	ADV
easat-5206	47	5	likely	likely	ADJ
easat-5206	47	6	to	to	PART
easat-5206	47	7	engage	engage	VERB
easat-5206	47	8	in	in	ADP
easat-5206	47	9	repeat	repeat	NOUN
easat-5206	47	10	purchases	purchase	NOUN
easat-5206	47	11	and	and	CCONJ
easat-5206	47	12	recommend	recommend	VERB
easat-5206	47	13	services	service	NOUN
easat-5206	47	14	to	to	ADP
easat-5206	47	15	others	other	NOUN
easat-5206	47	16	.	.	PUNCT
easat-5206	48	1	studies	study	NOUN
easat-5206	48	2	in	in	ADP
easat-5206	48	3	the	the	DET
easat-5206	48	4	maritime	maritime	ADJ
easat-5206	48	5	sector	sector	NOUN
easat-5206	48	6	highlight	highlight	VERB
easat-5206	48	7	that	that	DET
easat-5206	48	8	satisfaction	satisfaction	NOUN
easat-5206	48	9	is	be	AUX
easat-5206	48	10	influenced	influence	VERB
easat-5206	48	11	by	by	ADP
easat-5206	48	12	service	service	NOUN
easat-5206	48	13	quality	quality	NOUN
easat-5206	48	14	dimensions	dimension	NOUN
easat-5206	48	15	,	,	PUNCT
easat-5206	48	16	pricing	pricing	NOUN
easat-5206	48	17	strategies	strategy	NOUN
easat-5206	48	18	,	,	PUNCT
easat-5206	48	19	and	and	CCONJ
easat-5206	48	20	overall	overall	ADJ
easat-5206	48	21	perceived	perceive	VERB
easat-5206	48	22	value	value	NOUN
easat-5206	48	23	.	.	PUNCT
easat-5206	49	1	2.5	2.5	NUM
easat-5206	49	2	.	.	PUNCT
easat-5206	50	1	customer	customer	NOUN
easat-5206	50	2	loyalty	loyalty	NOUN
easat-5206	50	3	customer	customer	NOUN
easat-5206	50	4	loyalty	loyalty	NOUN
easat-5206	50	5	is	be	AUX
easat-5206	50	6	characterized	characterize	VERB
easat-5206	50	7	by	by	ADP
easat-5206	50	8	a	a	DET
easat-5206	50	9	customer	customer	NOUN
easat-5206	50	10	’s	’s	PART
easat-5206	50	11	commitment	commitment	NOUN
easat-5206	50	12	to	to	PART
easat-5206	50	13	repurchase	repurchase	VERB
easat-5206	50	14	or	or	CCONJ
easat-5206	50	15	recommend	recommend	VERB
easat-5206	50	16	a	a	DET
easat-5206	50	17	service	service	NOUN
easat-5206	50	18	despite	despite	SCONJ
easat-5206	50	19	attractive	attractive	ADJ
easat-5206	50	20	alternatives	alternative	NOUN
easat-5206	50	21	.	.	PUNCT
easat-5206	51	1	oliver	oliver	PROPN
easat-5206	52	1	[	[	X
easat-5206	52	2	7	7	X
easat-5206	52	3	]	]	PUNCT
easat-5206	52	4	described	describe	VERB
easat-5206	52	5	loyalty	loyalty	NOUN
easat-5206	52	6	as	as	ADP
easat-5206	52	7	a	a	DET
easat-5206	52	8	deep	deep	ADV
easat-5206	52	9	-	-	PUNCT
easat-5206	52	10	seated	seat	VERB
easat-5206	52	11	preference	preference	NOUN
easat-5206	52	12	for	for	ADP
easat-5206	52	13	a	a	DET
easat-5206	52	14	brand	brand	NOUN
easat-5206	52	15	or	or	CCONJ
easat-5206	52	16	service	service	NOUN
easat-5206	52	17	,	,	PUNCT
easat-5206	52	18	influenced	influence	VERB
easat-5206	52	19	by	by	ADP
easat-5206	52	20	consistent	consistent	ADJ
easat-5206	52	21	positive	positive	ADJ
easat-5206	52	22	experiences	experience	NOUN
easat-5206	52	23	.	.	PUNCT
easat-5206	53	1	the	the	DET
easat-5206	53	2	role	role	NOUN
easat-5206	53	3	of	of	ADP
easat-5206	53	4	mediators	mediator	NOUN
easat-5206	53	5	like	like	ADP
easat-5206	53	6	trust	trust	NOUN
easat-5206	53	7	and	and	CCONJ
easat-5206	53	8	satisfaction	satisfaction	NOUN
easat-5206	53	9	is	be	AUX
easat-5206	53	10	critical	critical	ADJ
easat-5206	53	11	,	,	PUNCT
easat-5206	53	12	as	as	SCONJ
easat-5206	53	13	they	they	PRON
easat-5206	53	14	strengthen	strengthen	VERB
easat-5206	53	15	the	the	DET
easat-5206	53	16	linkage	linkage	NOUN
easat-5206	53	17	between	between	ADP
easat-5206	53	18	service	service	NOUN
easat-5206	53	19	quality	quality	NOUN
easat-5206	53	20	,	,	PUNCT
easat-5206	53	21	marketing	marketing	NOUN
easat-5206	53	22	strategies	strategy	NOUN
easat-5206	53	23	,	,	PUNCT
easat-5206	53	24	and	and	CCONJ
easat-5206	53	25	loyalty	loyalty	NOUN
easat-5206	53	26	outcomes	outcome	NOUN
easat-5206	53	27	.	.	PUNCT
easat-5206	54	1	in	in	ADP
easat-5206	54	2	the	the	DET
easat-5206	54	3	shipping	shipping	NOUN
easat-5206	54	4	industry	industry	NOUN
easat-5206	54	5	,	,	PUNCT
easat-5206	54	6	loyalty	loyalty	NOUN
easat-5206	54	7	ensures	ensure	VERB
easat-5206	54	8	long	long	ADJ
easat-5206	54	9	-	-	PUNCT
easat-5206	54	10	term	term	NOUN
easat-5206	54	11	revenue	revenue	NOUN
easat-5206	54	12	and	and	CCONJ
easat-5206	54	13	competitive	competitive	ADJ
easat-5206	54	14	advantage	advantage	NOUN
easat-5206	54	15	.	.	PUNCT
easat-5206	55	1	2.6	2.6	NUM
easat-5206	55	2	.	.	PUNCT
easat-5206	55	3	conceptual	conceptual	ADJ
easat-5206	55	4	framework	framework	NOUN
easat-5206	55	5	the	the	DET
easat-5206	55	6	theoretical	theoretical	ADJ
easat-5206	55	7	framework	framework	NOUN
easat-5206	55	8	of	of	ADP
easat-5206	55	9	this	this	DET
easat-5206	55	10	study	study	NOUN
easat-5206	55	11	integrates	integrate	VERB
easat-5206	55	12	the	the	DET
easat-5206	55	13	relationships	relationship	NOUN
easat-5206	55	14	among	among	ADP
easat-5206	55	15	service	service	NOUN
easat-5206	55	16	quality	quality	NOUN
easat-5206	55	17	,	,	PUNCT
easat-5206	55	18	marketing	marketing	NOUN
easat-5206	55	19	mix	mix	NOUN
easat-5206	55	20	,	,	PUNCT
easat-5206	55	21	customer	customer	NOUN
easat-5206	55	22	trust	trust	NOUN
easat-5206	55	23	,	,	PUNCT
easat-5206	55	24	customer	customer	NOUN
easat-5206	55	25	satisfaction	satisfaction	NOUN
easat-5206	55	26	,	,	PUNCT
easat-5206	55	27	and	and	CCONJ
easat-5206	55	28	loyalty	loyalty	NOUN
easat-5206	55	29	.	.	PUNCT
easat-5206	56	1	prior	prior	ADJ
easat-5206	56	2	research	research	NOUN
easat-5206	56	3	demonstrates	demonstrate	VERB
easat-5206	56	4	that	that	SCONJ
easat-5206	56	5	service	service	NOUN
easat-5206	56	6	quality	quality	NOUN
easat-5206	56	7	and	and	CCONJ
easat-5206	56	8	marketing	marketing	NOUN
easat-5206	56	9	mix	mix	NOUN
easat-5206	56	10	have	have	VERB
easat-5206	56	11	both	both	CCONJ
easat-5206	56	12	direct	direct	ADJ
easat-5206	56	13	and	and	CCONJ
easat-5206	56	14	indirect	indirect	ADJ
easat-5206	56	15	effects	effect	NOUN
easat-5206	56	16	on	on	ADP
easat-5206	56	17	loyalty	loyalty	NOUN
easat-5206	56	18	,	,	PUNCT
easat-5206	56	19	with	with	ADP
easat-5206	56	20	trust	trust	NOUN
easat-5206	56	21	and	and	CCONJ
easat-5206	56	22	satisfaction	satisfaction	NOUN
easat-5206	56	23	acting	act	VERB
easat-5206	56	24	as	as	ADP
easat-5206	56	25	mediating	mediate	VERB
easat-5206	56	26	variables	variable	NOUN
easat-5206	56	27	[	[	X
easat-5206	56	28	8	8	NUM
easat-5206	56	29	]	]	PUNCT
easat-5206	56	30	.	.	PUNCT
easat-5206	57	1	this	this	DET
easat-5206	57	2	framework	framework	NOUN
easat-5206	57	3	guides	guide	VERB
easat-5206	57	4	the	the	DET
easat-5206	57	5	analysis	analysis	NOUN
easat-5206	57	6	in	in	ADP
easat-5206	57	7	examining	examine	VERB
easat-5206	57	8	how	how	SCONJ
easat-5206	57	9	shipping	shipping	NOUN
easat-5206	57	10	companies	company	NOUN
easat-5206	57	11	can	can	AUX
easat-5206	57	12	strategically	strategically	ADV
easat-5206	57	13	leverage	leverage	VERB
easat-5206	57	14	these	these	DET
easat-5206	57	15	elements	element	NOUN
easat-5206	57	16	to	to	PART
easat-5206	57	17	enhance	enhance	VERB
easat-5206	57	18	customer	customer	NOUN
easat-5206	57	19	loyalty	loyalty	NOUN
easat-5206	57	20	in	in	ADP
easat-5206	57	21	indonesia	indonesia	PROPN
easat-5206	57	22	.	.	PUNCT
easat-5206	58	1	288	288	NUM
easat-5206	58	2	edelweiss	edelweiss	PROPN
easat-5206	58	3	applied	apply	VERB
easat-5206	58	4	science	science	NOUN
easat-5206	58	5	and	and	CCONJ
easat-5206	58	6	technology	technology	NOUN
easat-5206	58	7	issn	issn	PROPN
easat-5206	58	8	:	:	PUNCT
easat-5206	58	9	2576	2576	NUM
easat-5206	58	10	-	-	SYM
easat-5206	58	11	8484	8484	NUM
easat-5206	58	12	vol	vol	NOUN
easat-5206	58	13	.	.	PROPN
easat-5206	59	1	9	9	NUM
easat-5206	59	2	,	,	PUNCT
easat-5206	59	3	no	no	INTJ
easat-5206	59	4	.	.	NOUN
easat-5206	60	1	3	3	NUM
easat-5206	60	2	:	:	SYM
easat-5206	60	3	286	286	NUM
easat-5206	60	4	-	-	SYM
easat-5206	60	5	296	296	NUM
easat-5206	60	6	,	,	PUNCT
easat-5206	60	7	2025	2025	NUM
easat-5206	60	8	doi	doi	NOUN
easat-5206	60	9	:	:	PUNCT
easat-5206	60	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	60	11	©	©	PROPN
easat-5206	60	12	2025	2025	NUM
easat-5206	60	13	by	by	ADP
easat-5206	60	14	the	the	DET
easat-5206	60	15	authors	author	NOUN
easat-5206	60	16	;	;	PUNCT
easat-5206	60	17	licensee	licensee	PROPN
easat-5206	60	18	learning	learning	NOUN
easat-5206	60	19	gate	gate	NOUN
easat-5206	60	20	3	3	PROPN
easat-5206	60	21	.	.	PUNCT
easat-5206	60	22	methodology	methodology	PROPN
easat-5206	60	23	3.1	3.1	NUM
easat-5206	60	24	.	.	PUNCT
easat-5206	61	1	research	research	NOUN
easat-5206	61	2	design	design	NOUN
easat-5206	61	3	this	this	DET
easat-5206	61	4	study	study	NOUN
easat-5206	61	5	employs	employ	VERB
easat-5206	61	6	a	a	DET
easat-5206	61	7	quantitative	quantitative	ADJ
easat-5206	61	8	research	research	NOUN
easat-5206	61	9	design	design	NOUN
easat-5206	61	10	to	to	PART
easat-5206	61	11	investigate	investigate	VERB
easat-5206	61	12	the	the	DET
easat-5206	61	13	influence	influence	NOUN
easat-5206	61	14	of	of	ADP
easat-5206	61	15	service	service	NOUN
easat-5206	61	16	quality	quality	NOUN
easat-5206	61	17	and	and	CCONJ
easat-5206	61	18	marketing	marketing	NOUN
easat-5206	61	19	mix	mix	NOUN
easat-5206	61	20	on	on	ADP
easat-5206	61	21	customer	customer	NOUN
easat-5206	61	22	loyalty	loyalty	NOUN
easat-5206	61	23	,	,	PUNCT
easat-5206	61	24	with	with	ADP
easat-5206	61	25	customer	customer	NOUN
easat-5206	61	26	trust	trust	NOUN
easat-5206	61	27	and	and	CCONJ
easat-5206	61	28	customer	customer	NOUN
easat-5206	61	29	satisfaction	satisfaction	NOUN
easat-5206	61	30	as	as	ADP
easat-5206	61	31	mediating	mediate	VERB
easat-5206	61	32	variables	variable	NOUN
easat-5206	61	33	.	.	PUNCT
easat-5206	62	1	a	a	DET
easat-5206	62	2	survey	survey	NOUN
easat-5206	62	3	-	-	PUNCT
easat-5206	62	4	based	base	VERB
easat-5206	62	5	approach	approach	NOUN
easat-5206	62	6	was	be	AUX
easat-5206	62	7	utilized	utilize	VERB
easat-5206	62	8	to	to	PART
easat-5206	62	9	collect	collect	VERB
easat-5206	62	10	data	datum	NOUN
easat-5206	62	11	from	from	ADP
easat-5206	62	12	respondents	respondent	NOUN
easat-5206	62	13	within	within	ADP
easat-5206	62	14	the	the	DET
easat-5206	62	15	indonesian	indonesian	ADJ
easat-5206	62	16	shipping	shipping	NOUN
easat-5206	62	17	industry	industry	NOUN
easat-5206	62	18	.	.	PUNCT
easat-5206	63	1	the	the	DET
easat-5206	63	2	design	design	NOUN
easat-5206	63	3	focuses	focus	VERB
easat-5206	63	4	on	on	ADP
easat-5206	63	5	examining	examine	VERB
easat-5206	63	6	causal	causal	ADJ
easat-5206	63	7	relationships	relationship	NOUN
easat-5206	63	8	between	between	ADP
easat-5206	63	9	variables	variable	NOUN
easat-5206	63	10	and	and	CCONJ
easat-5206	63	11	validating	validate	VERB
easat-5206	63	12	the	the	DET
easat-5206	63	13	proposed	propose	VERB
easat-5206	63	14	conceptual	conceptual	ADJ
easat-5206	63	15	framework	framework	NOUN
easat-5206	63	16	through	through	ADP
easat-5206	63	17	statistical	statistical	ADJ
easat-5206	63	18	analysis	analysis	NOUN
easat-5206	63	19	.	.	PUNCT
easat-5206	64	1	3.2	3.2	NUM
easat-5206	64	2	.	.	PUNCT
easat-5206	64	3	population	population	NOUN
easat-5206	64	4	and	and	CCONJ
easat-5206	64	5	sample	sample	VERB
easat-5206	64	6	the	the	DET
easat-5206	64	7	population	population	NOUN
easat-5206	64	8	of	of	ADP
easat-5206	64	9	this	this	DET
easat-5206	64	10	study	study	NOUN
easat-5206	64	11	includes	include	VERB
easat-5206	64	12	customers	customer	NOUN
easat-5206	64	13	of	of	ADP
easat-5206	64	14	shipping	shipping	NOUN
easat-5206	64	15	companies	company	NOUN
easat-5206	64	16	operating	operate	VERB
easat-5206	64	17	under	under	ADP
easat-5206	64	18	the	the	DET
easat-5206	64	19	indonesian	indonesian	ADJ
easat-5206	64	20	shipbuilding	shipbuilding	NOUN
easat-5206	64	21	and	and	CCONJ
easat-5206	64	22	offshore	offshore	ADJ
easat-5206	64	23	industries	industry	NOUN
easat-5206	64	24	association	association	NOUN
easat-5206	64	25	(	(	PUNCT
easat-5206	64	26	iperindo	iperindo	PROPN
easat-5206	64	27	)	)	PUNCT
easat-5206	64	28	.	.	PUNCT
easat-5206	65	1	a	a	DET
easat-5206	65	2	purposive	purposive	ADJ
easat-5206	65	3	sampling	sampling	NOUN
easat-5206	65	4	technique	technique	NOUN
easat-5206	65	5	was	be	AUX
easat-5206	65	6	employed	employ	VERB
easat-5206	65	7	to	to	PART
easat-5206	65	8	select	select	VERB
easat-5206	65	9	a	a	DET
easat-5206	65	10	representative	representative	ADJ
easat-5206	65	11	sample	sample	NOUN
easat-5206	65	12	of	of	ADP
easat-5206	65	13	250	250	NUM
easat-5206	65	14	respondents	respondent	NOUN
easat-5206	65	15	,	,	PUNCT
easat-5206	65	16	ensuring	ensure	VERB
easat-5206	65	17	the	the	DET
easat-5206	65	18	inclusion	inclusion	NOUN
easat-5206	65	19	of	of	ADP
easat-5206	65	20	individuals	individual	NOUN
easat-5206	65	21	with	with	ADP
easat-5206	65	22	sufficient	sufficient	ADJ
easat-5206	65	23	experience	experience	NOUN
easat-5206	65	24	and	and	CCONJ
easat-5206	65	25	engagement	engagement	NOUN
easat-5206	65	26	in	in	ADP
easat-5206	65	27	using	use	VERB
easat-5206	65	28	shipping	shipping	NOUN
easat-5206	65	29	services	service	NOUN
easat-5206	65	30	.	.	PUNCT
easat-5206	66	1	the	the	DET
easat-5206	66	2	sample	sample	NOUN
easat-5206	66	3	size	size	NOUN
easat-5206	66	4	was	be	AUX
easat-5206	66	5	determined	determine	VERB
easat-5206	66	6	based	base	VERB
easat-5206	66	7	on	on	ADP
easat-5206	66	8	statistical	statistical	ADJ
easat-5206	66	9	considerations	consideration	NOUN
easat-5206	66	10	for	for	ADP
easat-5206	66	11	structural	structural	ADJ
easat-5206	66	12	equation	equation	NOUN
easat-5206	66	13	modeling	modeling	NOUN
easat-5206	66	14	(	(	PUNCT
easat-5206	66	15	sem	sem	NOUN
easat-5206	66	16	)	)	PUNCT
easat-5206	66	17	.	.	PUNCT
easat-5206	67	1	3.3	3.3	NUM
easat-5206	67	2	.	.	PUNCT
easat-5206	68	1	data	datum	NOUN
easat-5206	68	2	collection	collection	NOUN
easat-5206	68	3	primary	primary	ADJ
easat-5206	68	4	data	datum	NOUN
easat-5206	68	5	were	be	AUX
easat-5206	68	6	collected	collect	VERB
easat-5206	68	7	through	through	ADP
easat-5206	68	8	a	a	DET
easat-5206	68	9	structured	structured	ADJ
easat-5206	68	10	questionnaire	questionnaire	NOUN
easat-5206	68	11	designed	design	VERB
easat-5206	68	12	based	base	VERB
easat-5206	68	13	on	on	ADP
easat-5206	68	14	validated	validate	VERB
easat-5206	68	15	measurement	measurement	NOUN
easat-5206	68	16	scales	scale	NOUN
easat-5206	68	17	from	from	ADP
easat-5206	68	18	previous	previous	ADJ
easat-5206	68	19	studies	study	NOUN
easat-5206	68	20	.	.	PUNCT
easat-5206	69	1	the	the	DET
easat-5206	69	2	questionnaire	questionnaire	NOUN
easat-5206	69	3	consisted	consist	VERB
easat-5206	69	4	of	of	ADP
easat-5206	69	5	five	five	NUM
easat-5206	69	6	sections	section	NOUN
easat-5206	69	7	:	:	PUNCT
easat-5206	69	8	•	•	NUM
easat-5206	69	9	service	service	NOUN
easat-5206	69	10	quality	quality	NOUN
easat-5206	69	11	•	•	ADV
easat-5206	69	12	measured	measure	VERB
easat-5206	69	13	using	use	VERB
easat-5206	69	14	servqual	servqual	ADJ
easat-5206	69	15	dimensions	dimension	NOUN
easat-5206	69	16	[	[	X
easat-5206	69	17	8	8	NUM
easat-5206	69	18	]	]	PUNCT
easat-5206	69	19	.	.	PUNCT
easat-5206	70	1	•	•	NUM
easat-5206	70	2	marketing	marketing	NOUN
easat-5206	70	3	mix	mix	NOUN
easat-5206	70	4	•	•	ADV
easat-5206	70	5	assessed	assess	VERB
easat-5206	70	6	using	use	VERB
easat-5206	70	7	the	the	DET
easat-5206	70	8	7ps	7ps	ADJ
easat-5206	70	9	framework	framework	NOUN
easat-5206	70	10	[	[	X
easat-5206	70	11	4	4	NUM
easat-5206	70	12	]	]	PUNCT
easat-5206	70	13	.	.	PUNCT
easat-5206	71	1	•	•	NUM
easat-5206	71	2	customer	customer	NOUN
easat-5206	71	3	trust	trust	NOUN
easat-5206	71	4	•	•	NOUN
easat-5206	71	5	evaluated	evaluate	VERB
easat-5206	71	6	based	base	VERB
easat-5206	71	7	on	on	ADP
easat-5206	71	8	trust	trust	NOUN
easat-5206	71	9	dimensions	dimension	NOUN
easat-5206	71	10	proposed	propose	VERB
easat-5206	71	11	by	by	ADP
easat-5206	71	12	morgan	morgan	PROPN
easat-5206	71	13	and	and	CCONJ
easat-5206	71	14	hunt	hunt	NOUN
easat-5206	72	1	[	[	X
easat-5206	72	2	5	5	NUM
easat-5206	72	3	]	]	PUNCT
easat-5206	72	4	.	.	PUNCT
easat-5206	73	1	•	•	NUM
easat-5206	73	2	customer	customer	NOUN
easat-5206	73	3	satisfaction	satisfaction	NOUN
easat-5206	73	4	•	•	ADV
easat-5206	73	5	measured	measure	VERB
easat-5206	73	6	using	use	VERB
easat-5206	73	7	satisfaction	satisfaction	NOUN
easat-5206	73	8	metrics	metric	NOUN
easat-5206	73	9	outlined	outline	VERB
easat-5206	73	10	by	by	ADP
easat-5206	73	11	kotler	kotler	PROPN
easat-5206	73	12	and	and	CCONJ
easat-5206	73	13	keller	keller	PROPN
easat-5206	74	1	[	[	X
easat-5206	74	2	6	6	NUM
easat-5206	74	3	]	]	PUNCT
easat-5206	74	4	.	.	PUNCT
easat-5206	75	1	•	•	NUM
easat-5206	75	2	customer	customer	NOUN
easat-5206	75	3	loyalty	loyalty	NOUN
easat-5206	75	4	assessed	assess	VERB
easat-5206	75	5	using	use	VERB
easat-5206	75	6	loyalty	loyalty	NOUN
easat-5206	75	7	scales	scale	NOUN
easat-5206	75	8	derived	derive	VERB
easat-5206	75	9	from	from	ADP
easat-5206	75	10	oliver	oliver	PROPN
easat-5206	76	1	[	[	X
easat-5206	76	2	7	7	NUM
easat-5206	76	3	]	]	PUNCT
easat-5206	76	4	.	.	PUNCT
easat-5206	77	1	responses	response	NOUN
easat-5206	77	2	were	be	AUX
easat-5206	77	3	collected	collect	VERB
easat-5206	77	4	using	use	VERB
easat-5206	77	5	a	a	DET
easat-5206	77	6	5	5	NUM
easat-5206	77	7	-	-	PUNCT
easat-5206	77	8	point	point	NOUN
easat-5206	77	9	likert	likert	ADJ
easat-5206	77	10	scale	scale	NOUN
easat-5206	77	11	,	,	PUNCT
easat-5206	77	12	ranging	range	VERB
easat-5206	77	13	from	from	ADP
easat-5206	77	14	1	1	NUM
easat-5206	77	15	(	(	PUNCT
easat-5206	77	16	strongly	strongly	ADV
easat-5206	77	17	disagree	disagree	VERB
easat-5206	77	18	)	)	PUNCT
easat-5206	77	19	to	to	ADP
easat-5206	77	20	5	5	NUM
easat-5206	77	21	(	(	PUNCT
easat-5206	77	22	strongly	strongly	ADV
easat-5206	77	23	agree	agree	VERB
easat-5206	77	24	)	)	PUNCT
easat-5206	77	25	.	.	PUNCT
easat-5206	78	1	3.4	3.4	NUM
easat-5206	78	2	.	.	PUNCT
easat-5206	79	1	data	datum	NOUN
easat-5206	79	2	analysis	analysis	NOUN
easat-5206	79	3	the	the	DET
easat-5206	79	4	data	datum	NOUN
easat-5206	79	5	were	be	AUX
easat-5206	79	6	analyzed	analyze	VERB
easat-5206	79	7	using	use	VERB
easat-5206	79	8	structural	structural	ADJ
easat-5206	79	9	equation	equation	NOUN
easat-5206	79	10	modeling	modeling	NOUN
easat-5206	79	11	(	(	PUNCT
easat-5206	79	12	sem	sem	NOUN
easat-5206	79	13	)	)	PUNCT
easat-5206	79	14	with	with	ADP
easat-5206	79	15	the	the	DET
easat-5206	79	16	help	help	NOUN
easat-5206	79	17	of	of	ADP
easat-5206	79	18	statistical	statistical	ADJ
easat-5206	79	19	software	software	NOUN
easat-5206	79	20	.	.	PUNCT
easat-5206	80	1	the	the	DET
easat-5206	80	2	analysis	analysis	NOUN
easat-5206	80	3	process	process	NOUN
easat-5206	80	4	included	include	VERB
easat-5206	80	5	:	:	PUNCT
easat-5206	80	6	•	•	NUM
easat-5206	80	7	descriptive	descriptive	ADJ
easat-5206	80	8	statistics	statistic	NOUN
easat-5206	80	9	to	to	PART
easat-5206	80	10	summarize	summarize	VERB
easat-5206	80	11	demographic	demographic	ADJ
easat-5206	80	12	characteristics	characteristic	NOUN
easat-5206	80	13	of	of	ADP
easat-5206	80	14	the	the	DET
easat-5206	80	15	respondents	respondent	NOUN
easat-5206	80	16	and	and	CCONJ
easat-5206	80	17	key	key	ADJ
easat-5206	80	18	variables	variable	NOUN
easat-5206	80	19	.	.	PUNCT
easat-5206	81	1	•	•	NUM
easat-5206	81	2	measurement	measurement	NOUN
easat-5206	81	3	model	model	NOUN
easat-5206	81	4	testing	testing	NOUN
easat-5206	81	5	conducted	conduct	VERB
easat-5206	81	6	using	use	VERB
easat-5206	81	7	confirmatory	confirmatory	ADJ
easat-5206	81	8	factor	factor	NOUN
easat-5206	81	9	analysis	analysis	NOUN
easat-5206	81	10	(	(	PUNCT
easat-5206	81	11	cfa	cfa	NOUN
easat-5206	81	12	)	)	PUNCT
easat-5206	81	13	to	to	PART
easat-5206	81	14	evaluate	evaluate	VERB
easat-5206	81	15	the	the	DET
easat-5206	81	16	reliability	reliability	NOUN
easat-5206	81	17	and	and	CCONJ
easat-5206	81	18	validity	validity	NOUN
easat-5206	81	19	of	of	ADP
easat-5206	81	20	the	the	DET
easat-5206	81	21	constructs	construct	NOUN
easat-5206	81	22	.	.	PUNCT
easat-5206	82	1	•	•	NUM
easat-5206	82	2	structural	structural	ADJ
easat-5206	82	3	model	model	NOUN
easat-5206	82	4	testing	testing	NOUN
easat-5206	82	5	used	use	VERB
easat-5206	82	6	to	to	PART
easat-5206	82	7	assess	assess	VERB
easat-5206	82	8	the	the	DET
easat-5206	82	9	direct	direct	ADJ
easat-5206	82	10	and	and	CCONJ
easat-5206	82	11	indirect	indirect	ADJ
easat-5206	82	12	effects	effect	NOUN
easat-5206	82	13	among	among	ADP
easat-5206	82	14	the	the	DET
easat-5206	82	15	variables	variable	NOUN
easat-5206	82	16	and	and	CCONJ
easat-5206	82	17	validate	validate	VERB
easat-5206	82	18	the	the	DET
easat-5206	82	19	hypothesized	hypothesized	ADJ
easat-5206	82	20	relationships	relationship	NOUN
easat-5206	82	21	.	.	PUNCT
easat-5206	83	1	3.5	3.5	NUM
easat-5206	83	2	.	.	PUNCT
easat-5206	84	1	research	research	NOUN
easat-5206	84	2	hypotheses	hypothesis	NOUN
easat-5206	84	3	the	the	DET
easat-5206	84	4	study	study	NOUN
easat-5206	84	5	tested	test	VERB
easat-5206	84	6	the	the	DET
easat-5206	84	7	following	following	ADJ
easat-5206	84	8	hypotheses	hypothesis	NOUN
easat-5206	84	9	:	:	PUNCT
easat-5206	84	10	•	•	NUM
easat-5206	84	11	service	service	NOUN
easat-5206	84	12	quality	quality	NOUN
easat-5206	84	13	has	have	VERB
easat-5206	84	14	a	a	DET
easat-5206	84	15	significant	significant	ADJ
easat-5206	84	16	positive	positive	ADJ
easat-5206	84	17	effect	effect	NOUN
easat-5206	84	18	on	on	ADP
easat-5206	84	19	customer	customer	NOUN
easat-5206	84	20	loyalty	loyalty	NOUN
easat-5206	84	21	.	.	PUNCT
easat-5206	85	1	•	•	NUM
easat-5206	85	2	marketing	marketing	NOUN
easat-5206	85	3	mix	mix	NOUN
easat-5206	85	4	has	have	VERB
easat-5206	85	5	a	a	DET
easat-5206	85	6	significant	significant	ADJ
easat-5206	85	7	positive	positive	ADJ
easat-5206	85	8	effect	effect	NOUN
easat-5206	85	9	on	on	ADP
easat-5206	85	10	customer	customer	NOUN
easat-5206	85	11	loyalty	loyalty	NOUN
easat-5206	85	12	.	.	PUNCT
easat-5206	86	1	289	289	NUM
easat-5206	86	2	edelweiss	edelweiss	PROPN
easat-5206	86	3	applied	apply	VERB
easat-5206	86	4	science	science	NOUN
easat-5206	86	5	and	and	CCONJ
easat-5206	86	6	technology	technology	NOUN
easat-5206	86	7	issn	issn	PROPN
easat-5206	86	8	:	:	PUNCT
easat-5206	86	9	2576	2576	NUM
easat-5206	86	10	-	-	SYM
easat-5206	86	11	8484	8484	NUM
easat-5206	86	12	vol	vol	NOUN
easat-5206	86	13	.	.	PROPN
easat-5206	87	1	9	9	NUM
easat-5206	87	2	,	,	PUNCT
easat-5206	87	3	no	no	INTJ
easat-5206	87	4	.	.	NOUN
easat-5206	88	1	3	3	NUM
easat-5206	88	2	:	:	SYM
easat-5206	88	3	286	286	NUM
easat-5206	88	4	-	-	SYM
easat-5206	88	5	296	296	NUM
easat-5206	88	6	,	,	PUNCT
easat-5206	88	7	2025	2025	NUM
easat-5206	88	8	doi	doi	NOUN
easat-5206	88	9	:	:	PUNCT
easat-5206	88	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	88	11	©	©	PROPN
easat-5206	88	12	2025	2025	NUM
easat-5206	88	13	by	by	ADP
easat-5206	88	14	the	the	DET
easat-5206	88	15	authors	author	NOUN
easat-5206	88	16	;	;	PUNCT
easat-5206	88	17	licensee	licensee	PROPN
easat-5206	88	18	learning	learning	NOUN
easat-5206	88	19	gate	gate	NOUN
easat-5206	88	20	•	•	NOUN
easat-5206	88	21	customer	customer	NOUN
easat-5206	88	22	trust	trust	NOUN
easat-5206	88	23	mediates	mediate	VERB
easat-5206	88	24	the	the	DET
easat-5206	88	25	relationship	relationship	NOUN
easat-5206	88	26	between	between	ADP
easat-5206	88	27	service	service	NOUN
easat-5206	88	28	quality	quality	NOUN
easat-5206	88	29	and	and	CCONJ
easat-5206	88	30	customer	customer	NOUN
easat-5206	88	31	loyalty	loyalty	NOUN
easat-5206	88	32	.	.	PUNCT
easat-5206	89	1	•	•	NOUN
easat-5206	89	2	customer	customer	NOUN
easat-5206	89	3	satisfaction	satisfaction	NOUN
easat-5206	89	4	mediates	mediate	VERB
easat-5206	89	5	the	the	DET
easat-5206	89	6	relationship	relationship	NOUN
easat-5206	89	7	between	between	ADP
easat-5206	89	8	marketing	marketing	NOUN
easat-5206	89	9	mix	mix	NOUN
easat-5206	89	10	and	and	CCONJ
easat-5206	89	11	customer	customer	NOUN
easat-5206	89	12	loyalty	loyalty	NOUN
easat-5206	89	13	.	.	PUNCT
easat-5206	90	1	3.6	3.6	NUM
easat-5206	90	2	.	.	PUNCT
easat-5206	91	1	validity	validity	NOUN
easat-5206	91	2	and	and	CCONJ
easat-5206	91	3	reliability	reliability	NOUN
easat-5206	91	4	instrument	instrument	NOUN
easat-5206	91	5	validity	validity	NOUN
easat-5206	91	6	was	be	AUX
easat-5206	91	7	assessed	assess	VERB
easat-5206	91	8	through	through	ADP
easat-5206	91	9	content	content	NOUN
easat-5206	91	10	validity	validity	NOUN
easat-5206	91	11	(	(	PUNCT
easat-5206	91	12	expert	expert	NOUN
easat-5206	91	13	review	review	NOUN
easat-5206	91	14	)	)	PUNCT
easat-5206	91	15	and	and	CCONJ
easat-5206	91	16	construct	construct	VERB
easat-5206	91	17	validity	validity	NOUN
easat-5206	91	18	(	(	PUNCT
easat-5206	91	19	cfa	cfa	PROPN
easat-5206	91	20	results	result	NOUN
easat-5206	91	21	)	)	PUNCT
easat-5206	91	22	.	.	PUNCT
easat-5206	92	1	reliability	reliability	NOUN
easat-5206	92	2	was	be	AUX
easat-5206	92	3	measured	measure	VERB
easat-5206	92	4	using	use	VERB
easat-5206	92	5	cronbach	cronbach	NOUN
easat-5206	92	6	's	's	PART
easat-5206	92	7	alpha	alpha	NOUN
easat-5206	92	8	,	,	PUNCT
easat-5206	92	9	with	with	ADP
easat-5206	92	10	a	a	DET
easat-5206	92	11	threshold	threshold	NOUN
easat-5206	92	12	value	value	NOUN
easat-5206	92	13	of	of	ADP
easat-5206	92	14	0.7	0.7	NUM
easat-5206	92	15	for	for	ADP
easat-5206	92	16	acceptable	acceptable	ADJ
easat-5206	92	17	internal	internal	ADJ
easat-5206	92	18	consistency	consistency	NOUN
easat-5206	92	19	.	.	PUNCT
easat-5206	93	1	3.7	3.7	NUM
easat-5206	93	2	.	.	PUNCT
easat-5206	94	1	ethical	ethical	ADJ
easat-5206	94	2	considerations	consideration	NOUN
easat-5206	94	3	the	the	DET
easat-5206	94	4	study	study	NOUN
easat-5206	94	5	adhered	adhere	VERB
easat-5206	94	6	to	to	ADP
easat-5206	94	7	ethical	ethical	ADJ
easat-5206	94	8	research	research	NOUN
easat-5206	94	9	practices	practice	NOUN
easat-5206	94	10	,	,	PUNCT
easat-5206	94	11	including	include	VERB
easat-5206	94	12	informed	informed	ADJ
easat-5206	94	13	consent	consent	NOUN
easat-5206	94	14	,	,	PUNCT
easat-5206	94	15	confidentiality	confidentiality	NOUN
easat-5206	94	16	of	of	ADP
easat-5206	94	17	respondent	respondent	NOUN
easat-5206	94	18	information	information	NOUN
easat-5206	94	19	,	,	PUNCT
easat-5206	94	20	and	and	CCONJ
easat-5206	94	21	voluntary	voluntary	ADJ
easat-5206	94	22	participation	participation	NOUN
easat-5206	94	23	.	.	PUNCT
easat-5206	95	1	respondents	respondent	NOUN
easat-5206	95	2	were	be	AUX
easat-5206	95	3	assured	assure	VERB
easat-5206	95	4	that	that	SCONJ
easat-5206	95	5	their	their	PRON
easat-5206	95	6	data	datum	NOUN
easat-5206	95	7	would	would	AUX
easat-5206	95	8	be	be	AUX
easat-5206	95	9	used	use	VERB
easat-5206	95	10	solely	solely	ADV
easat-5206	95	11	for	for	ADP
easat-5206	95	12	academic	academic	ADJ
easat-5206	95	13	purposes	purpose	NOUN
easat-5206	95	14	.	.	PUNCT
easat-5206	96	1	4	4	X
easat-5206	96	2	.	.	X
easat-5206	96	3	result	result	VERB
easat-5206	96	4	4.1	4.1	NUM
easat-5206	96	5	.	.	PUNCT
easat-5206	97	1	descriptive	descriptive	ADJ
easat-5206	97	2	statistics	statistic	NOUN
easat-5206	97	3	the	the	DET
easat-5206	97	4	study	study	NOUN
easat-5206	97	5	included	include	VERB
easat-5206	97	6	250	250	NUM
easat-5206	97	7	respondents	respondent	NOUN
easat-5206	97	8	from	from	ADP
easat-5206	97	9	the	the	DET
easat-5206	97	10	indonesian	indonesian	ADJ
easat-5206	97	11	shipbuilding	shipbuilding	NOUN
easat-5206	97	12	and	and	CCONJ
easat-5206	97	13	offshore	offshore	ADJ
easat-5206	97	14	industries	industry	NOUN
easat-5206	97	15	association	association	NOUN
easat-5206	97	16	(	(	PUNCT
easat-5206	97	17	iperindo	iperindo	PROPN
easat-5206	97	18	)	)	PUNCT
easat-5206	97	19	.	.	PUNCT
easat-5206	98	1	male	male	ADJ
easat-5206	98	2	respondents	respondent	NOUN
easat-5206	98	3	accounted	account	VERB
easat-5206	98	4	for	for	ADP
easat-5206	98	5	94	94	NUM
easat-5206	98	6	%	%	NOUN
easat-5206	98	7	(	(	PUNCT
easat-5206	98	8	235	235	NUM
easat-5206	98	9	participants	participant	NOUN
easat-5206	98	10	)	)	PUNCT
easat-5206	98	11	,	,	PUNCT
easat-5206	98	12	while	while	SCONJ
easat-5206	98	13	female	female	ADJ
easat-5206	98	14	respondents	respondent	NOUN
easat-5206	98	15	comprised	comprise	VERB
easat-5206	98	16	6	6	NUM
easat-5206	98	17	%	%	NOUN
easat-5206	98	18	(	(	PUNCT
easat-5206	98	19	15	15	NUM
easat-5206	98	20	participants	participant	NOUN
easat-5206	98	21	)	)	PUNCT
easat-5206	98	22	.	.	PUNCT
easat-5206	99	1	the	the	DET
easat-5206	99	2	majority	majority	NOUN
easat-5206	99	3	of	of	ADP
easat-5206	99	4	respondents	respondent	NOUN
easat-5206	99	5	were	be	AUX
easat-5206	99	6	aged	age	VERB
easat-5206	99	7	31–40	31–40	NUM
easat-5206	99	8	years	year	NOUN
easat-5206	99	9	(	(	PUNCT
easat-5206	99	10	37.2	37.2	NUM
easat-5206	99	11	%	%	NOUN
easat-5206	99	12	)	)	PUNCT
easat-5206	99	13	,	,	PUNCT
easat-5206	99	14	followed	follow	VERB
easat-5206	99	15	by	by	ADP
easat-5206	99	16	41–50	41–50	NUM
easat-5206	99	17	years	year	NOUN
easat-5206	99	18	(	(	PUNCT
easat-5206	99	19	22.8	22.8	NUM
easat-5206	99	20	%	%	NOUN
easat-5206	99	21	)	)	PUNCT
easat-5206	99	22	.	.	PUNCT
easat-5206	100	1	4.2	4.2	NUM
easat-5206	100	2	.	.	PUNCT
easat-5206	100	3	evaluation	evaluation	NOUN
easat-5206	100	4	of	of	ADP
easat-5206	100	5	the	the	DET
easat-5206	100	6	measurement	measurement	NOUN
easat-5206	100	7	model	model	VERB
easat-5206	100	8	the	the	DET
easat-5206	100	9	reliability	reliability	NOUN
easat-5206	100	10	and	and	CCONJ
easat-5206	100	11	validity	validity	NOUN
easat-5206	100	12	of	of	ADP
easat-5206	100	13	the	the	DET
easat-5206	100	14	constructs	construct	NOUN
easat-5206	100	15	were	be	AUX
easat-5206	100	16	confirmed	confirm	VERB
easat-5206	100	17	through	through	ADP
easat-5206	100	18	outer	outer	ADJ
easat-5206	100	19	loading	loading	NOUN
easat-5206	100	20	values	value	NOUN
easat-5206	100	21	,	,	PUNCT
easat-5206	100	22	composite	composite	ADJ
easat-5206	100	23	reliability	reliability	NOUN
easat-5206	100	24	,	,	PUNCT
easat-5206	100	25	and	and	CCONJ
easat-5206	100	26	average	average	ADJ
easat-5206	100	27	variance	variance	NOUN
easat-5206	100	28	extracted	extract	VERB
easat-5206	100	29	(	(	PUNCT
easat-5206	100	30	ave	ave	PROPN
easat-5206	100	31	)	)	PUNCT
easat-5206	100	32	.	.	PUNCT
easat-5206	101	1	all	all	DET
easat-5206	101	2	outer	outer	ADJ
easat-5206	101	3	loading	loading	NOUN
easat-5206	101	4	values	value	NOUN
easat-5206	101	5	exceeded	exceed	VERB
easat-5206	101	6	the	the	DET
easat-5206	101	7	recommended	recommend	VERB
easat-5206	101	8	threshold	threshold	NOUN
easat-5206	101	9	of	of	ADP
easat-5206	101	10	0.70	0.70	NUM
easat-5206	101	11	,	,	PUNCT
easat-5206	101	12	and	and	CCONJ
easat-5206	101	13	the	the	DET
easat-5206	101	14	composite	composite	ADJ
easat-5206	101	15	reliability	reliability	NOUN
easat-5206	101	16	values	value	NOUN
easat-5206	101	17	for	for	ADP
easat-5206	101	18	all	all	DET
easat-5206	101	19	constructs	construct	NOUN
easat-5206	101	20	were	be	AUX
easat-5206	101	21	above	above	ADP
easat-5206	101	22	0.90	0.90	NUM
easat-5206	101	23	,	,	PUNCT
easat-5206	101	24	indicating	indicate	VERB
easat-5206	101	25	strong	strong	ADJ
easat-5206	101	26	internal	internal	ADJ
easat-5206	101	27	consistency	consistency	NOUN
easat-5206	101	28	.	.	PUNCT
easat-5206	102	1	4.3	4.3	NUM
easat-5206	102	2	.	.	PUNCT
easat-5206	102	3	path	path	NOUN
easat-5206	102	4	analysis	analysis	NOUN
easat-5206	102	5	results	result	NOUN
easat-5206	102	6	:	:	PUNCT
easat-5206	102	7	hypothesis	hypothesis	NOUN
easat-5206	102	8	testing	test	VERB
easat-5206	102	9	the	the	DET
easat-5206	102	10	results	result	NOUN
easat-5206	102	11	of	of	ADP
easat-5206	102	12	the	the	DET
easat-5206	102	13	path	path	NOUN
easat-5206	102	14	analysis	analysis	NOUN
easat-5206	102	15	are	be	AUX
easat-5206	102	16	presented	present	VERB
easat-5206	102	17	of	of	ADP
easat-5206	102	18	this	this	DET
easat-5206	102	19	study	study	NOUN
easat-5206	102	20	.	.	PUNCT
easat-5206	103	1	hypothesis	hypothesis	NOUN
easat-5206	103	2	testing	testing	NOUN
easat-5206	103	3	was	be	AUX
easat-5206	103	4	conducted	conduct	VERB
easat-5206	103	5	by	by	ADP
easat-5206	103	6	examining	examine	VERB
easat-5206	103	7	the	the	DET
easat-5206	103	8	significant	significant	ADJ
easat-5206	103	9	paths	path	NOUN
easat-5206	103	10	in	in	ADP
easat-5206	103	11	the	the	DET
easat-5206	103	12	structural	structural	ADJ
easat-5206	103	13	model	model	NOUN
easat-5206	103	14	.	.	PUNCT
easat-5206	104	1	the	the	DET
easat-5206	104	2	significant	significant	ADJ
easat-5206	104	3	relationships	relationship	NOUN
easat-5206	104	4	and	and	CCONJ
easat-5206	104	5	effects	effect	NOUN
easat-5206	104	6	between	between	ADP
easat-5206	104	7	variables	variable	NOUN
easat-5206	104	8	were	be	AUX
easat-5206	104	9	identified	identify	VERB
easat-5206	104	10	through	through	ADP
easat-5206	104	11	partial	partial	ADJ
easat-5206	104	12	path	path	NOUN
easat-5206	104	13	coefficient	coefficient	NOUN
easat-5206	104	14	testing	testing	NOUN
easat-5206	104	15	,	,	PUNCT
easat-5206	104	16	using	use	VERB
easat-5206	104	17	the	the	DET
easat-5206	104	18	t	t	NOUN
easat-5206	104	19	-	-	PUNCT
easat-5206	104	20	test	test	NOUN
easat-5206	104	21	or	or	CCONJ
easat-5206	104	22	by	by	ADP
easat-5206	104	23	observing	observe	VERB
easat-5206	104	24	the	the	DET
easat-5206	104	25	significance	significance	NOUN
easat-5206	104	26	levels	level	NOUN
easat-5206	104	27	.	.	PUNCT
easat-5206	105	1	the	the	DET
easat-5206	105	2	partial	partial	ADJ
easat-5206	105	3	test	test	NOUN
easat-5206	105	4	results	result	NOUN
easat-5206	105	5	for	for	ADP
easat-5206	105	6	the	the	DET
easat-5206	105	7	path	path	NOUN
easat-5206	105	8	coefficients	coefficient	NOUN
easat-5206	105	9	in	in	ADP
easat-5206	105	10	each	each	DET
easat-5206	105	11	path	path	NOUN
easat-5206	105	12	,	,	PUNCT
easat-5206	105	13	based	base	VERB
easat-5206	105	14	on	on	ADP
easat-5206	105	15	the	the	DET
easat-5206	105	16	loading	loading	NOUN
easat-5206	105	17	values	value	NOUN
easat-5206	105	18	or	or	CCONJ
easat-5206	105	19	coefficients	coefficient	NOUN
easat-5206	105	20	from	from	ADP
easat-5206	105	21	the	the	DET
easat-5206	105	22	first	first	ADJ
easat-5206	105	23	analysis	analysis	NOUN
easat-5206	105	24	run	run	NOUN
easat-5206	105	25	,	,	PUNCT
easat-5206	105	26	are	be	AUX
easat-5206	105	27	illustrated	illustrate	VERB
easat-5206	105	28	in	in	ADP
easat-5206	105	29	figure	figure	NOUN
easat-5206	105	30	1	1	NUM
easat-5206	105	31	below	below	ADP
easat-5206	105	32	:	:	PUNCT
easat-5206	105	33	290	290	NUM
easat-5206	105	34	edelweiss	edelweiss	PROPN
easat-5206	105	35	applied	apply	VERB
easat-5206	105	36	science	science	NOUN
easat-5206	105	37	and	and	CCONJ
easat-5206	105	38	technology	technology	NOUN
easat-5206	105	39	issn	issn	PROPN
easat-5206	105	40	:	:	PUNCT
easat-5206	105	41	2576	2576	NUM
easat-5206	105	42	-	-	SYM
easat-5206	105	43	8484	8484	NUM
easat-5206	105	44	vol	vol	NOUN
easat-5206	105	45	.	.	PROPN
easat-5206	106	1	9	9	NUM
easat-5206	106	2	,	,	PUNCT
easat-5206	106	3	no	no	INTJ
easat-5206	106	4	.	.	NOUN
easat-5206	107	1	3	3	NUM
easat-5206	107	2	:	:	SYM
easat-5206	107	3	286	286	NUM
easat-5206	107	4	-	-	SYM
easat-5206	107	5	296	296	NUM
easat-5206	107	6	,	,	PUNCT
easat-5206	107	7	2025	2025	NUM
easat-5206	107	8	doi	doi	NOUN
easat-5206	107	9	:	:	PUNCT
easat-5206	107	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	107	11	©	©	PROPN
easat-5206	107	12	2025	2025	NUM
easat-5206	107	13	by	by	ADP
easat-5206	107	14	the	the	DET
easat-5206	107	15	authors	author	NOUN
easat-5206	107	16	;	;	PUNCT
easat-5206	107	17	licensee	licensee	PROPN
easat-5206	107	18	learning	learn	VERB
easat-5206	107	19	gate	gate	NOUN
easat-5206	107	20	figure	figure	NOUN
easat-5206	107	21	1	1	NUM
easat-5206	107	22	.	.	PUNCT
easat-5206	107	23	structural	structural	ADJ
easat-5206	107	24	model	model	NOUN
easat-5206	107	25	of	of	ADP
easat-5206	107	26	path	path	NOUN
easat-5206	107	27	analysis	analysis	NOUN
easat-5206	107	28	with	with	ADP
easat-5206	107	29	loading	loading	NOUN
easat-5206	107	30	value	value	NOUN
easat-5206	107	31	of	of	ADP
easat-5206	107	32	1st	1st	ADJ
easat-5206	107	33	model	model	NOUN
easat-5206	107	34	.	.	PUNCT
easat-5206	108	1	in	in	ADP
easat-5206	108	2	figure	figure	NOUN
easat-5206	108	3	1	1	NUM
easat-5206	108	4	,	,	PUNCT
easat-5206	108	5	it	it	PRON
easat-5206	108	6	is	be	AUX
easat-5206	108	7	shown	show	VERB
easat-5206	108	8	that	that	SCONJ
easat-5206	108	9	the	the	DET
easat-5206	108	10	loading	loading	NOUN
easat-5206	108	11	factor	factor	NOUN
easat-5206	108	12	values	value	NOUN
easat-5206	108	13	for	for	ADP
easat-5206	108	14	each	each	DET
easat-5206	108	15	indicator	indicator	NOUN
easat-5206	108	16	should	should	AUX
easat-5206	108	17	be	be	AUX
easat-5206	108	18	equal	equal	ADJ
easat-5206	108	19	to	to	ADP
easat-5206	108	20	or	or	CCONJ
easat-5206	108	21	greater	great	ADJ
easat-5206	108	22	than	than	ADP
easat-5206	108	23	0.70	0.70	NUM
easat-5206	108	24	to	to	PART
easat-5206	108	25	ensure	ensure	VERB
easat-5206	108	26	that	that	SCONJ
easat-5206	108	27	the	the	DET
easat-5206	108	28	indicators	indicator	NOUN
easat-5206	108	29	are	be	AUX
easat-5206	108	30	valid	valid	ADJ
easat-5206	108	31	and	and	CCONJ
easat-5206	108	32	can	can	AUX
easat-5206	108	33	be	be	AUX
easat-5206	108	34	included	include	VERB
easat-5206	108	35	in	in	ADP
easat-5206	108	36	further	further	ADJ
easat-5206	108	37	analysis	analysis	NOUN
easat-5206	108	38	.	.	PUNCT
easat-5206	109	1	the	the	DET
easat-5206	109	2	output	output	NOUN
easat-5206	109	3	results	result	VERB
easat-5206	109	4	in	in	ADP
easat-5206	109	5	figure	figure	NOUN
easat-5206	109	6	1	1	NUM
easat-5206	109	7	indicate	indicate	VERB
easat-5206	109	8	that	that	SCONJ
easat-5206	109	9	the	the	DET
easat-5206	109	10	loading	loading	NOUN
easat-5206	109	11	factor	factor	NOUN
easat-5206	109	12	values	value	NOUN
easat-5206	109	13	for	for	ADP
easat-5206	109	14	y15	y15	NOUN
easat-5206	109	15	,	,	PUNCT
easat-5206	109	16	y33	y33	NOUN
easat-5206	109	17	,	,	PUNCT
easat-5206	109	18	y37	y37	NOUN
easat-5206	109	19	,	,	PUNCT
easat-5206	109	20	and	and	CCONJ
easat-5206	109	21	y39	y39	PROPN
easat-5206	109	22	are	be	AUX
easat-5206	109	23	below	below	ADP
easat-5206	109	24	0.70	0.70	NUM
easat-5206	109	25	.	.	PUNCT
easat-5206	110	1	therefore	therefore	ADV
easat-5206	110	2	,	,	PUNCT
easat-5206	110	3	these	these	DET
easat-5206	110	4	indicators	indicator	NOUN
easat-5206	110	5	must	must	AUX
easat-5206	110	6	be	be	AUX
easat-5206	110	7	removed	remove	VERB
easat-5206	110	8	from	from	ADP
easat-5206	110	9	the	the	DET
easat-5206	110	10	model	model	NOUN
easat-5206	110	11	.	.	PUNCT
easat-5206	111	1	after	after	ADP
easat-5206	111	2	removing	remove	VERB
easat-5206	111	3	these	these	DET
easat-5206	111	4	indicators	indicator	NOUN
easat-5206	111	5	,	,	PUNCT
easat-5206	111	6	the	the	DET
easat-5206	111	7	model	model	NOUN
easat-5206	111	8	was	be	AUX
easat-5206	111	9	re	re	VERB
easat-5206	111	10	-	-	VERB
easat-5206	111	11	analyzed	analyzed	ADJ
easat-5206	111	12	,	,	PUNCT
easat-5206	111	13	and	and	CCONJ
easat-5206	111	14	the	the	DET
easat-5206	111	15	results	result	NOUN
easat-5206	111	16	show	show	VERB
easat-5206	111	17	that	that	SCONJ
easat-5206	111	18	all	all	DET
easat-5206	111	19	variable	variable	ADJ
easat-5206	111	20	indicators	indicator	NOUN
easat-5206	111	21	have	have	AUX
easat-5206	111	22	loading	loading	NOUN
easat-5206	111	23	factor	factor	NOUN
easat-5206	111	24	values	value	NOUN
easat-5206	111	25	above	above	ADP
easat-5206	111	26	0.70	0.70	NUM
easat-5206	111	27	.	.	PUNCT
easat-5206	112	1	these	these	DET
easat-5206	112	2	results	result	NOUN
easat-5206	112	3	are	be	AUX
easat-5206	112	4	presented	present	VERB
easat-5206	112	5	in	in	ADP
easat-5206	112	6	figure	figure	NOUN
easat-5206	112	7	2	2	NUM
easat-5206	112	8	as	as	SCONJ
easat-5206	112	9	follows	follow	VERB
easat-5206	112	10	:	:	PUNCT
easat-5206	112	11	figure	figure	NOUN
easat-5206	112	12	2	2	NUM
easat-5206	112	13	.	.	NOUN
easat-5206	112	14	path	path	NOUN
easat-5206	112	15	analysis	analysis	NOUN
easat-5206	112	16	structural	structural	ADJ
easat-5206	112	17	model	model	NOUN
easat-5206	112	18	with	with	ADP
easat-5206	112	19	2nd	2nd	ADJ
easat-5206	112	20	model	model	NOUN
easat-5206	112	21	loading	loading	NOUN
easat-5206	112	22	value	value	NOUN
easat-5206	112	23	.	.	PUNCT
easat-5206	113	1	291	291	NUM
easat-5206	113	2	edelweiss	edelweiss	PROPN
easat-5206	113	3	applied	apply	VERB
easat-5206	113	4	science	science	NOUN
easat-5206	113	5	and	and	CCONJ
easat-5206	113	6	technology	technology	NOUN
easat-5206	113	7	issn	issn	PROPN
easat-5206	113	8	:	:	PUNCT
easat-5206	113	9	2576	2576	NUM
easat-5206	113	10	-	-	SYM
easat-5206	113	11	8484	8484	NUM
easat-5206	113	12	vol	vol	NOUN
easat-5206	113	13	.	.	PROPN
easat-5206	114	1	9	9	NUM
easat-5206	114	2	,	,	PUNCT
easat-5206	114	3	no	no	INTJ
easat-5206	114	4	.	.	NOUN
easat-5206	115	1	3	3	NUM
easat-5206	115	2	:	:	SYM
easat-5206	115	3	286	286	NUM
easat-5206	115	4	-	-	SYM
easat-5206	115	5	296	296	NUM
easat-5206	115	6	,	,	PUNCT
easat-5206	115	7	2025	2025	NUM
easat-5206	115	8	doi	doi	NOUN
easat-5206	115	9	:	:	PUNCT
easat-5206	115	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	115	11	©	©	PROPN
easat-5206	115	12	2025	2025	NUM
easat-5206	115	13	by	by	ADP
easat-5206	115	14	the	the	DET
easat-5206	115	15	authors	author	NOUN
easat-5206	115	16	;	;	PUNCT
easat-5206	115	17	licensee	licensee	PROPN
easat-5206	115	18	learning	learning	NOUN
easat-5206	115	19	gate	gate	VERB
easat-5206	115	20	the	the	DET
easat-5206	115	21	partial	partial	ADJ
easat-5206	115	22	test	test	NOUN
easat-5206	115	23	results	result	NOUN
easat-5206	115	24	for	for	ADP
easat-5206	115	25	the	the	DET
easat-5206	115	26	second	second	ADJ
easat-5206	115	27	indicator	indicator	NOUN
easat-5206	115	28	's	's	PART
easat-5206	115	29	loading	loading	NOUN
easat-5206	115	30	factor	factor	NOUN
easat-5206	115	31	on	on	ADP
easat-5206	115	32	each	each	DET
easat-5206	115	33	path	path	NOUN
easat-5206	115	34	,	,	PUNCT
easat-5206	115	35	based	base	VERB
easat-5206	115	36	on	on	ADP
easat-5206	115	37	the	the	DET
easat-5206	115	38	loading	loading	NOUN
easat-5206	115	39	factor	factor	NOUN
easat-5206	115	40	values	value	NOUN
easat-5206	115	41	using	use	VERB
easat-5206	115	42	the	the	DET
easat-5206	115	43	algorithm	algorithm	NOUN
easat-5206	115	44	method	method	NOUN
easat-5206	115	45	,	,	PUNCT
easat-5206	115	46	indicate	indicate	VERB
easat-5206	115	47	that	that	SCONJ
easat-5206	115	48	all	all	DET
easat-5206	115	49	indicator	indicator	NOUN
easat-5206	115	50	values	value	NOUN
easat-5206	115	51	are	be	AUX
easat-5206	115	52	above	above	ADP
easat-5206	115	53	0.70	0.70	NUM
easat-5206	115	54	and	and	CCONJ
easat-5206	115	55	can	can	AUX
easat-5206	115	56	proceed	proceed	VERB
easat-5206	115	57	to	to	ADP
easat-5206	115	58	further	further	ADJ
easat-5206	115	59	analysis	analysis	NOUN
easat-5206	115	60	.	.	PUNCT
easat-5206	116	1	consequently	consequently	ADV
easat-5206	116	2	,	,	PUNCT
easat-5206	116	3	a	a	DET
easat-5206	116	4	bootstrapping	bootstrappe	VERB
easat-5206	116	5	analysis	analysis	NOUN
easat-5206	116	6	was	be	AUX
easat-5206	116	7	conducted	conduct	VERB
easat-5206	116	8	to	to	PART
easat-5206	116	9	determine	determine	VERB
easat-5206	116	10	the	the	DET
easat-5206	116	11	significance	significance	NOUN
easat-5206	116	12	levels	level	NOUN
easat-5206	116	13	of	of	ADP
easat-5206	116	14	the	the	DET
easat-5206	116	15	relationships	relationship	NOUN
easat-5206	116	16	among	among	ADP
easat-5206	116	17	the	the	DET
easat-5206	116	18	indicators	indicator	NOUN
easat-5206	116	19	and	and	CCONJ
easat-5206	116	20	variables	variable	NOUN
easat-5206	116	21	.	.	PUNCT
easat-5206	117	1	the	the	DET
easat-5206	117	2	results	result	NOUN
easat-5206	117	3	are	be	AUX
easat-5206	117	4	presented	present	VERB
easat-5206	117	5	in	in	ADP
easat-5206	117	6	figure	figure	NOUN
easat-5206	117	7	3	3	NUM
easat-5206	117	8	as	as	SCONJ
easat-5206	117	9	follows	follow	VERB
easat-5206	117	10	:	:	PUNCT
easat-5206	117	11	figure	figure	NOUN
easat-5206	117	12	3	3	NUM
easat-5206	117	13	.	.	PUNCT
easat-5206	117	14	structural	structural	ADJ
easat-5206	117	15	model	model	NOUN
easat-5206	117	16	path	path	PROPN
easat-5206	117	17	analysis	analysis	NOUN
easat-5206	117	18	with	with	ADP
easat-5206	117	19	bootstrapping	bootstrappe	VERB
easat-5206	117	20	the	the	DET
easat-5206	117	21	displays	display	NOUN
easat-5206	117	22	in	in	ADP
easat-5206	117	23	figures	figure	NOUN
easat-5206	117	24	2	2	NUM
easat-5206	117	25	and	and	CCONJ
easat-5206	117	26	3	3	NUM
easat-5206	117	27	show	show	VERB
easat-5206	117	28	that	that	SCONJ
easat-5206	117	29	the	the	DET
easat-5206	117	30	results	result	NOUN
easat-5206	117	31	of	of	ADP
easat-5206	117	32	the	the	DET
easat-5206	117	33	initial	initial	ADJ
easat-5206	117	34	analysis	analysis	NOUN
easat-5206	117	35	carried	carry	VERB
easat-5206	117	36	out	out	ADP
easat-5206	117	37	are	be	AUX
easat-5206	117	38	feasible	feasible	ADJ
easat-5206	117	39	and	and	CCONJ
easat-5206	117	40	can	can	AUX
easat-5206	117	41	be	be	AUX
easat-5206	117	42	used	use	VERB
easat-5206	117	43	to	to	PART
easat-5206	117	44	support	support	VERB
easat-5206	117	45	the	the	DET
easat-5206	117	46	results	result	NOUN
easat-5206	117	47	of	of	ADP
easat-5206	117	48	this	this	DET
easat-5206	117	49	study	study	NOUN
easat-5206	117	50	.	.	PUNCT
easat-5206	118	1	4.4	4.4	NUM
easat-5206	118	2	.	.	PUNCT
easat-5206	119	1	structural	structural	ADJ
easat-5206	119	2	model	model	NOUN
easat-5206	119	3	analysis	analysis	NOUN
easat-5206	119	4	the	the	DET
easat-5206	119	5	structural	structural	ADJ
easat-5206	119	6	equation	equation	NOUN
easat-5206	119	7	modeling	modeling	NOUN
easat-5206	119	8	(	(	PUNCT
easat-5206	119	9	sem	sem	NOUN
easat-5206	119	10	)	)	PUNCT
easat-5206	119	11	results	result	NOUN
easat-5206	119	12	provide	provide	VERB
easat-5206	119	13	insights	insight	NOUN
easat-5206	119	14	into	into	ADP
easat-5206	119	15	the	the	DET
easat-5206	119	16	relationships	relationship	NOUN
easat-5206	119	17	among	among	ADP
easat-5206	119	18	service	service	NOUN
easat-5206	119	19	quality	quality	NOUN
easat-5206	119	20	,	,	PUNCT
easat-5206	119	21	marketing	marketing	NOUN
easat-5206	119	22	mix	mix	NOUN
easat-5206	119	23	,	,	PUNCT
easat-5206	119	24	customer	customer	NOUN
easat-5206	119	25	trust	trust	NOUN
easat-5206	119	26	,	,	PUNCT
easat-5206	119	27	customer	customer	NOUN
easat-5206	119	28	satisfaction	satisfaction	NOUN
easat-5206	119	29	,	,	PUNCT
easat-5206	119	30	and	and	CCONJ
easat-5206	119	31	customer	customer	NOUN
easat-5206	119	32	loyalty	loyalty	NOUN
easat-5206	119	33	.	.	PUNCT
easat-5206	120	1	4.4.1	4.4.1	X
easat-5206	120	2	.	.	PUNCT
easat-5206	120	3	direct	direct	ADJ
easat-5206	120	4	effects	effect	NOUN
easat-5206	120	5	•	•	ADP
easat-5206	120	6	service	service	NOUN
easat-5206	120	7	quality	quality	NOUN
easat-5206	120	8	significantly	significantly	ADV
easat-5206	120	9	influences	influence	VERB
easat-5206	120	10	customer	customer	NOUN
easat-5206	120	11	trust	trust	NOUN
easat-5206	120	12	(	(	PUNCT
easat-5206	120	13	β	β	X
easat-5206	120	14	=	=	SYM
easat-5206	120	15	0.225	0.225	NUM
easat-5206	120	16	,	,	PUNCT
easat-5206	120	17	t	t	NOUN
easat-5206	120	18	=	=	PUNCT
easat-5206	120	19	2.638	2.638	NUM
easat-5206	120	20	,	,	PUNCT
easat-5206	120	21	p	p	X
easat-5206	120	22	<	<	X
easat-5206	120	23	0.05	0.05	NUM
easat-5206	120	24	)	)	PUNCT
easat-5206	120	25	.	.	PUNCT
easat-5206	121	1	•	•	NUM
easat-5206	121	2	marketing	marketing	NOUN
easat-5206	121	3	mix	mix	NOUN
easat-5206	121	4	has	have	VERB
easat-5206	121	5	a	a	DET
easat-5206	121	6	strong	strong	ADJ
easat-5206	121	7	positive	positive	ADJ
easat-5206	121	8	effect	effect	NOUN
easat-5206	121	9	on	on	ADP
easat-5206	121	10	customer	customer	NOUN
easat-5206	121	11	trust	trust	NOUN
easat-5206	121	12	(	(	PUNCT
easat-5206	121	13	β	β	X
easat-5206	121	14	=	=	SYM
easat-5206	121	15	0.694	0.694	NUM
easat-5206	121	16	,	,	PUNCT
easat-5206	121	17	t	t	NOUN
easat-5206	121	18	=	=	PUNCT
easat-5206	121	19	8.288	8.288	NUM
easat-5206	121	20	,	,	PUNCT
easat-5206	121	21	p	p	X
easat-5206	121	22	<	<	X
easat-5206	121	23	0.05	0.05	NUM
easat-5206	121	24	)	)	PUNCT
easat-5206	121	25	and	and	CCONJ
easat-5206	121	26	customer	customer	NOUN
easat-5206	121	27	satisfaction	satisfaction	NOUN
easat-5206	121	28	(	(	PUNCT
easat-5206	121	29	β	β	X
easat-5206	121	30	=	=	SYM
easat-5206	121	31	0.399	0.399	NUM
easat-5206	121	32	,	,	PUNCT
easat-5206	121	33	t	t	NOUN
easat-5206	121	34	=	=	PUNCT
easat-5206	121	35	6.908	6.908	NUM
easat-5206	121	36	,	,	PUNCT
easat-5206	121	37	p	p	X
easat-5206	121	38	<	<	X
easat-5206	121	39	0.05	0.05	NUM
easat-5206	121	40	)	)	PUNCT
easat-5206	121	41	.	.	PUNCT
easat-5206	122	1	•	•	NUM
easat-5206	122	2	service	service	NOUN
easat-5206	122	3	quality	quality	NOUN
easat-5206	122	4	significantly	significantly	ADV
easat-5206	122	5	impacts	impact	VERB
easat-5206	122	6	customer	customer	NOUN
easat-5206	122	7	satisfaction	satisfaction	NOUN
easat-5206	122	8	(	(	PUNCT
easat-5206	122	9	β	β	X
easat-5206	122	10	=	=	SYM
easat-5206	122	11	0.279	0.279	NUM
easat-5206	122	12	,	,	PUNCT
easat-5206	122	13	t	t	NOUN
easat-5206	122	14	=	=	PUNCT
easat-5206	122	15	3.595	3.595	NUM
easat-5206	122	16	,	,	PUNCT
easat-5206	122	17	p	p	X
easat-5206	122	18	<	<	X
easat-5206	122	19	0.05	0.05	NUM
easat-5206	122	20	)	)	PUNCT
easat-5206	122	21	.	.	PUNCT
easat-5206	123	1	•	•	NUM
easat-5206	123	2	customer	customer	NOUN
easat-5206	123	3	trust	trust	NOUN
easat-5206	123	4	positively	positively	ADV
easat-5206	123	5	affects	affect	VERB
easat-5206	123	6	customer	customer	NOUN
easat-5206	123	7	satisfaction	satisfaction	NOUN
easat-5206	123	8	(	(	PUNCT
easat-5206	123	9	β	β	X
easat-5206	123	10	=	=	SYM
easat-5206	123	11	0.298	0.298	NUM
easat-5206	123	12	,	,	PUNCT
easat-5206	123	13	t	t	PROPN
easat-5206	123	14	=	=	NUM
easat-5206	123	15	4.050	4.050	NUM
easat-5206	123	16	,	,	PUNCT
easat-5206	123	17	p	p	X
easat-5206	123	18	<	<	X
easat-5206	123	19	0.05	0.05	NUM
easat-5206	123	20	)	)	PUNCT
easat-5206	123	21	.	.	PUNCT
easat-5206	124	1	•	•	NOUN
easat-5206	124	2	both	both	DET
easat-5206	124	3	service	service	NOUN
easat-5206	124	4	quality	quality	NOUN
easat-5206	124	5	(	(	PUNCT
easat-5206	124	6	β	β	X
easat-5206	124	7	=	=	SYM
easat-5206	124	8	0.129	0.129	NUM
easat-5206	124	9	,	,	PUNCT
easat-5206	124	10	t	t	NOUN
easat-5206	124	11	=	=	PROPN
easat-5206	124	12	2.822	2.822	NUM
easat-5206	124	13	,	,	PUNCT
easat-5206	124	14	p	p	X
easat-5206	124	15	<	<	X
easat-5206	124	16	0.05	0.05	NUM
easat-5206	124	17	)	)	PUNCT
easat-5206	124	18	and	and	CCONJ
easat-5206	124	19	customer	customer	NOUN
easat-5206	124	20	satisfaction	satisfaction	NOUN
easat-5206	124	21	(	(	PUNCT
easat-5206	124	22	β	β	X
easat-5206	124	23	=	=	PUNCT
easat-5206	124	24	0.429	0.429	NUM
easat-5206	124	25	,	,	PUNCT
easat-5206	124	26	t	t	NOUN
easat-5206	124	27	=	=	PUNCT
easat-5206	124	28	6.987	6.987	NUM
easat-5206	124	29	,	,	PUNCT
easat-5206	124	30	p	p	X
easat-5206	124	31	<	<	X
easat-5206	124	32	0.05	0.05	NUM
easat-5206	124	33	)	)	PUNCT
easat-5206	124	34	directly	directly	ADV
easat-5206	124	35	influence	influence	VERB
easat-5206	124	36	customer	customer	NOUN
easat-5206	124	37	loyalty	loyalty	NOUN
easat-5206	124	38	.	.	PUNCT
easat-5206	125	1	292	292	NUM
easat-5206	125	2	edelweiss	edelweiss	PROPN
easat-5206	125	3	applied	apply	VERB
easat-5206	125	4	science	science	NOUN
easat-5206	125	5	and	and	CCONJ
easat-5206	125	6	technology	technology	NOUN
easat-5206	125	7	issn	issn	PROPN
easat-5206	125	8	:	:	PUNCT
easat-5206	125	9	2576	2576	NUM
easat-5206	125	10	-	-	SYM
easat-5206	125	11	8484	8484	NUM
easat-5206	125	12	vol	vol	NOUN
easat-5206	125	13	.	.	PROPN
easat-5206	126	1	9	9	NUM
easat-5206	126	2	,	,	PUNCT
easat-5206	126	3	no	no	INTJ
easat-5206	126	4	.	.	NOUN
easat-5206	127	1	3	3	NUM
easat-5206	127	2	:	:	SYM
easat-5206	127	3	286	286	NUM
easat-5206	127	4	-	-	SYM
easat-5206	127	5	296	296	NUM
easat-5206	127	6	,	,	PUNCT
easat-5206	127	7	2025	2025	NUM
easat-5206	127	8	doi	doi	NOUN
easat-5206	127	9	:	:	PUNCT
easat-5206	127	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	127	11	©	©	PROPN
easat-5206	127	12	2025	2025	NUM
easat-5206	127	13	by	by	ADP
easat-5206	127	14	the	the	DET
easat-5206	127	15	authors	author	NOUN
easat-5206	127	16	;	;	PUNCT
easat-5206	127	17	licensee	licensee	PROPN
easat-5206	127	18	learning	learn	VERB
easat-5206	127	19	gate	gate	NOUN
easat-5206	127	20	table	table	NOUN
easat-5206	127	21	1	1	NUM
easat-5206	127	22	.	.	PUNCT
easat-5206	128	1	direct	direct	ADJ
easat-5206	128	2	influence	influence	NOUN
easat-5206	128	3	between	between	ADP
easat-5206	128	4	variables	variable	NOUN
easat-5206	128	5	.	.	PUNCT
easat-5206	129	1	original	original	ADJ
easat-5206	129	2	sample	sample	NOUN
easat-5206	129	3	(	(	PUNCT
easat-5206	129	4	o	o	NOUN
easat-5206	129	5	)	)	PUNCT
easat-5206	129	6	sample	sample	NOUN
easat-5206	129	7	mean	mean	NOUN
easat-5206	129	8	(	(	PUNCT
easat-5206	129	9	m	m	NOUN
easat-5206	129	10	)	)	PUNCT
easat-5206	129	11	standard	standard	ADJ
easat-5206	129	12	deviation	deviation	NOUN
easat-5206	129	13	(	(	PUNCT
easat-5206	129	14	stdev	stdev	NOUN
easat-5206	129	15	)	)	PUNCT
easat-5206	129	16	t	t	PROPN
easat-5206	129	17	statistics	statistic	NOUN
easat-5206	129	18	(	(	PUNCT
easat-5206	129	19	|o	|o	ADJ
easat-5206	129	20	/	/	SYM
easat-5206	129	21	ster	ster	NOUN
easat-5206	129	22	r|	r|	NOUN
easat-5206	129	23	)	)	PUNCT
easat-5206	129	24	p	p	NOUN
easat-5206	129	25	values	value	NOUN
easat-5206	129	26	h1	h1	VERB
easat-5206	129	27	:	:	PUNCT
easat-5206	129	28	service	service	NOUN
easat-5206	129	29	quality	quality	NOUN
easat-5206	129	30	(	(	PUNCT
easat-5206	129	31	x1	x1	PROPN
easat-5206	129	32	)	)	PUNCT
easat-5206	129	33	-	-	PUNCT
easat-5206	129	34	>	>	X
easat-5206	129	35	customer	customer	NOUN
easat-5206	129	36	trust	trust	NOUN
easat-5206	129	37	(	(	PUNCT
easat-5206	129	38	y1	y1	PROPN
easat-5206	129	39	)	)	PUNCT
easat-5206	129	40	0.225	0.225	NUM
easat-5206	129	41	0.240	0.240	NUM
easat-5206	129	42	0.085	0.085	NUM
easat-5206	129	43	2.638	2.638	NUM
easat-5206	129	44	0.009	0.009	NUM
easat-5206	129	45	h2	h2	NOUN
easat-5206	129	46	:	:	PUNCT
easat-5206	129	47	marketing	marketing	NOUN
easat-5206	129	48	mix	mix	NOUN
easat-5206	129	49	(	(	PUNCT
easat-5206	129	50	x2	x2	NOUN
easat-5206	129	51	)	)	PUNCT
easat-5206	129	52	-	-	PUNCT
easat-5206	129	53	>	>	X
easat-5206	129	54	customer	customer	NOUN
easat-5206	129	55	trust	trust	NOUN
easat-5206	129	56	(	(	PUNCT
easat-5206	129	57	y1	y1	INTJ
easat-5206	129	58	)	)	PUNCT
easat-5206	129	59	0.694	0.694	NUM
easat-5206	129	60	0.681	0.681	NUM
easat-5206	129	61	0.084	0.084	NUM
easat-5206	129	62	8.288	8.288	NUM
easat-5206	129	63	0.000	0.000	NUM
easat-5206	129	64	h3	h3	NOUN
easat-5206	129	65	:	:	PUNCT
easat-5206	129	66	service	service	NOUN
easat-5206	129	67	quality	quality	NOUN
easat-5206	129	68	(	(	PUNCT
easat-5206	129	69	x1	x1	PROPN
easat-5206	129	70	)	)	PUNCT
easat-5206	129	71	-	-	PUNCT
easat-5206	129	72	>	>	X
easat-5206	129	73	customer	customer	NOUN
easat-5206	129	74	satisfaction	satisfaction	NOUN
easat-5206	129	75	(	(	PUNCT
easat-5206	129	76	y2	y2	PROPN
easat-5206	129	77	)	)	PUNCT
easat-5206	129	78	0.279	0.279	NUM
easat-5206	129	79	0.275	0.275	NUM
easat-5206	129	80	0.078	0.078	NUM
easat-5206	129	81	3.595	3.595	NUM
easat-5206	129	82	0.000	0.000	NUM
easat-5206	129	83	h4	h4	NOUN
easat-5206	129	84	:	:	PUNCT
easat-5206	129	85	customer	customer	NOUN
easat-5206	129	86	trust	trust	PROPN
easat-5206	129	87	(	(	PUNCT
easat-5206	129	88	y1	y1	NOUN
easat-5206	129	89	)	)	PUNCT
easat-5206	129	90	-	-	PUNCT
easat-5206	129	91	>	>	X
easat-5206	129	92	customer	customer	NOUN
easat-5206	129	93	satisfaction	satisfaction	NOUN
easat-5206	129	94	(	(	PUNCT
easat-5206	129	95	y2	y2	PROPN
easat-5206	129	96	)	)	PUNCT
easat-5206	129	97	0.298	0.298	NUM
easat-5206	129	98	0.299	0.299	NUM
easat-5206	129	99	0.073	0.073	NUM
easat-5206	129	100	4.050	4.050	NUM
easat-5206	129	101	0.000	0.000	NUM
easat-5206	129	102	h5	h5	NOUN
easat-5206	129	103	:	:	PUNCT
easat-5206	129	104	marketing	marketing	NOUN
easat-5206	129	105	mix	mix	NOUN
easat-5206	129	106	(	(	PUNCT
easat-5206	129	107	x2	x2	NOUN
easat-5206	129	108	)	)	PUNCT
easat-5206	129	109	-	-	PUNCT
easat-5206	129	110	>	>	X
easat-5206	129	111	customer	customer	NOUN
easat-5206	129	112	satisfaction	satisfaction	NOUN
easat-5206	129	113	(	(	PUNCT
easat-5206	129	114	y2	y2	PROPN
easat-5206	129	115	)	)	PUNCT
easat-5206	129	116	0.399	0.399	NUM
easat-5206	129	117	0.403	0.403	NUM
easat-5206	129	118	0.058	0.058	NUM
easat-5206	129	119	6.908	6.908	NUM
easat-5206	129	120	0.000	0.000	NUM
easat-5206	129	121	h6	h6	NOUN
easat-5206	129	122	:	:	PUNCT
easat-5206	129	123	service	service	NOUN
easat-5206	129	124	quality	quality	NOUN
easat-5206	129	125	(	(	PUNCT
easat-5206	129	126	x1	x1	PROPN
easat-5206	129	127	)	)	PUNCT
easat-5206	129	128	-	-	PUNCT
easat-5206	129	129	>	>	X
easat-5206	129	130	customer	customer	NOUN
easat-5206	129	131	loyalty	loyalty	NOUN
easat-5206	129	132	(	(	PUNCT
easat-5206	129	133	y3	y3	NOUN
easat-5206	129	134	)	)	PUNCT
easat-5206	129	135	0.129	0.129	NUM
easat-5206	129	136	0.130	0.130	NUM
easat-5206	129	137	0.046	0.046	NUM
easat-5206	129	138	2.822	2.822	NUM
easat-5206	129	139	0.005	0.005	NUM
easat-5206	129	140	h7	h7	NOUN
easat-5206	129	141	:	:	PUNCT
easat-5206	129	142	customer	customer	NOUN
easat-5206	129	143	trust	trust	PROPN
easat-5206	129	144	(	(	PUNCT
easat-5206	129	145	y1	y1	NOUN
easat-5206	129	146	)	)	PUNCT
easat-5206	129	147	-	-	PUNCT
easat-5206	129	148	>	>	X
easat-5206	129	149	customer	customer	NOUN
easat-5206	129	150	loyalty	loyalty	NOUN
easat-5206	129	151	(	(	PUNCT
easat-5206	129	152	y3	y3	NOUN
easat-5206	129	153	)	)	PUNCT
easat-5206	129	154	0.252	0.252	NUM
easat-5206	129	155	0.257	0.257	NUM
easat-5206	129	156	0.054	0.054	NUM
easat-5206	129	157	4.688	4.688	NUM
easat-5206	129	158	0.000	0.000	NUM
easat-5206	129	159	h8	h8	NOUN
easat-5206	129	160	:	:	PUNCT
easat-5206	129	161	marketing	marketing	NOUN
easat-5206	129	162	mix	mix	NOUN
easat-5206	129	163	(	(	PUNCT
easat-5206	129	164	x2	x2	NOUN
easat-5206	129	165	)	)	PUNCT
easat-5206	129	166	-	-	PUNCT
easat-5206	129	167	>	>	X
easat-5206	129	168	customer	customer	NOUN
easat-5206	129	169	loyalty	loyalty	NOUN
easat-5206	129	170	(	(	PUNCT
easat-5206	129	171	y3	y3	NOUN
easat-5206	129	172	)	)	PUNCT
easat-5206	129	173	-0.187	-0.187	X
easat-5206	129	174	-0.185	-0.185	NUM
easat-5206	130	1	0.069	0.069	NUM
easat-5206	130	2	2.715	2.715	NUM
easat-5206	130	3	0.007	0.007	NUM
easat-5206	130	4	h9	h9	NOUN
easat-5206	130	5	:	:	PUNCT
easat-5206	130	6	customer	customer	NOUN
easat-5206	130	7	satisfaction	satisfaction	NOUN
easat-5206	130	8	(	(	PUNCT
easat-5206	130	9	y2	y2	NOUN
easat-5206	130	10	)	)	PUNCT
easat-5206	130	11	-	-	PUNCT
easat-5206	130	12	>	>	X
easat-5206	130	13	customer	customer	NOUN
easat-5206	130	14	loyalty	loyalty	NOUN
easat-5206	130	15	(	(	PUNCT
easat-5206	130	16	y3	y3	NOUN
easat-5206	130	17	)	)	PUNCT
easat-5206	130	18	0.429	0.429	NUM
easat-5206	130	19	0.420	0.420	NUM
easat-5206	130	20	0.061	0.061	NUM
easat-5206	130	21	6.987	6.987	NUM
easat-5206	130	22	0.000	0.000	NUM
easat-5206	130	23	h10	h10	NOUN
easat-5206	130	24	:	:	PUNCT
easat-5206	130	25	inter	inter	ADJ
easat-5206	130	26	-	-	ADJ
easat-5206	130	27	firm	firm	ADJ
easat-5206	130	28	network	network	NOUN
easat-5206	130	29	(	(	PUNCT
easat-5206	130	30	z	z	NOUN
easat-5206	130	31	)	)	PUNCT
easat-5206	130	32	-	-	PUNCT
easat-5206	130	33	>	>	X
easat-5206	130	34	customer	customer	NOUN
easat-5206	130	35	loyalty	loyalty	NOUN
easat-5206	130	36	(	(	PUNCT
easat-5206	130	37	y3	y3	NOUN
easat-5206	130	38	)	)	PUNCT
easat-5206	130	39	0.381	0.381	NUM
easat-5206	130	40	0.384	0.384	NUM
easat-5206	130	41	0.054	0.054	NUM
easat-5206	130	42	7.085	7.085	NUM
easat-5206	130	43	0.000	0.000	NUM
easat-5206	130	44	h11	h11	NOUN
easat-5206	130	45	:	:	PUNCT
easat-5206	130	46	moderating	moderate	VERB
easat-5206	130	47	effect	effect	NOUN
easat-5206	130	48	1	1	NUM
easat-5206	130	49	-	-	PUNCT
easat-5206	130	50	>	>	X
easat-5206	130	51	customer	customer	NOUN
easat-5206	130	52	loyalty	loyalty	NOUN
easat-5206	130	53	(	(	PUNCT
easat-5206	130	54	y3	y3	NOUN
easat-5206	130	55	)	)	PUNCT
easat-5206	130	56	-0.019	-0.019	PUNCT
easat-5206	130	57	-0.019	-0.019	PUNCT
easat-5206	131	1	0.021	0.021	NUM
easat-5206	131	2	0.894	0.894	NUM
easat-5206	131	3	0.372	0.372	NUM
easat-5206	131	4	4.4.2	4.4.2	NUM
easat-5206	131	5	.	.	PUNCT
easat-5206	132	1	indirect	indirect	ADJ
easat-5206	132	2	effects	effect	NOUN
easat-5206	132	3	•	•	ADP
easat-5206	132	4	customer	customer	NOUN
easat-5206	132	5	trust	trust	NOUN
easat-5206	132	6	mediates	mediate	VERB
easat-5206	132	7	the	the	DET
easat-5206	132	8	relationship	relationship	NOUN
easat-5206	132	9	between	between	ADP
easat-5206	132	10	marketing	marketing	NOUN
easat-5206	132	11	mix	mix	NOUN
easat-5206	132	12	and	and	CCONJ
easat-5206	132	13	customer	customer	NOUN
easat-5206	132	14	loyalty	loyalty	NOUN
easat-5206	132	15	(	(	PUNCT
easat-5206	132	16	β	β	X
easat-5206	132	17	=	=	SYM
easat-5206	132	18	0.175	0.175	NUM
easat-5206	132	19	,	,	PUNCT
easat-5206	132	20	t	t	NOUN
easat-5206	132	21	=	=	NUM
easat-5206	132	22	4.020	4.020	NUM
easat-5206	132	23	,	,	PUNCT
easat-5206	132	24	p	p	X
easat-5206	132	25	<	<	X
easat-5206	132	26	0.05	0.05	NUM
easat-5206	132	27	)	)	PUNCT
easat-5206	132	28	.	.	PUNCT
easat-5206	133	1	•	•	NUM
easat-5206	133	2	customer	customer	NOUN
easat-5206	133	3	satisfaction	satisfaction	NOUN
easat-5206	133	4	mediates	mediate	VERB
easat-5206	133	5	the	the	DET
easat-5206	133	6	relationship	relationship	NOUN
easat-5206	133	7	between	between	ADP
easat-5206	133	8	marketing	marketing	NOUN
easat-5206	133	9	mix	mix	NOUN
easat-5206	133	10	and	and	CCONJ
easat-5206	133	11	customer	customer	NOUN
easat-5206	133	12	loyalty	loyalty	NOUN
easat-5206	133	13	(	(	PUNCT
easat-5206	133	14	β	β	X
easat-5206	133	15	=	=	SYM
easat-5206	133	16	0.171	0.171	NUM
easat-5206	133	17	,	,	PUNCT
easat-5206	133	18	t	t	NOUN
easat-5206	133	19	=	=	NUM
easat-5206	133	20	5.102	5.102	NUM
easat-5206	133	21	,	,	PUNCT
easat-5206	133	22	p	p	X
easat-5206	133	23	<	<	X
easat-5206	133	24	0.05	0.05	NUM
easat-5206	133	25	)	)	PUNCT
easat-5206	133	26	.	.	PUNCT
easat-5206	134	1	table	table	NOUN
easat-5206	134	2	2	2	NUM
easat-5206	134	3	.	.	PUNCT
easat-5206	134	4	indirect	indirect	ADJ
easat-5206	134	5	effect	effect	NOUN
easat-5206	134	6	through	through	ADP
easat-5206	134	7	mediation	mediation	NOUN
easat-5206	134	8	.	.	PUNCT
easat-5206	135	1	original	original	ADJ
easat-5206	135	2	sample	sample	NOUN
easat-5206	135	3	(	(	PUNCT
easat-5206	135	4	o	o	NOUN
easat-5206	135	5	)	)	PUNCT
easat-5206	135	6	sample	sample	NOUN
easat-5206	135	7	mean	mean	NOUN
easat-5206	135	8	(	(	PUNCT
easat-5206	135	9	m	m	NOUN
easat-5206	135	10	)	)	PUNCT
easat-5206	135	11	standard	standard	ADJ
easat-5206	135	12	deviatio	deviatio	PROPN
easat-5206	135	13	n	n	CCONJ
easat-5206	135	14	(	(	PUNCT
easat-5206	135	15	stdev	stdev	NOUN
easat-5206	135	16	)	)	PUNCT
easat-5206	135	17	t	t	PROPN
easat-5206	135	18	statistics	statistic	NOUN
easat-5206	135	19	(	(	PUNCT
easat-5206	135	20	|o	|o	ADJ
easat-5206	135	21	/	/	SYM
easat-5206	135	22	ste	ste	NOUN
easat-5206	135	23	rr|	rr|	PROPN
easat-5206	135	24	)	)	PUNCT
easat-5206	135	25	p	p	NOUN
easat-5206	135	26	values	value	NOUN
easat-5206	135	27	h12	h12	NOUN
easat-5206	135	28	:	:	PUNCT
easat-5206	135	29	service	service	NOUN
easat-5206	135	30	quality	quality	NOUN
easat-5206	135	31	(	(	PUNCT
easat-5206	135	32	x1	x1	PROPN
easat-5206	135	33	)	)	PUNCT
easat-5206	135	34	-	-	PUNCT
easat-5206	135	35	>	>	X
easat-5206	135	36	customer	customer	NOUN
easat-5206	135	37	trust	trust	NOUN
easat-5206	135	38	(	(	PUNCT
easat-5206	135	39	y1	y1	NOUN
easat-5206	135	40	)	)	PUNCT
easat-5206	135	41	-	-	PUNCT
easat-5206	135	42	>	>	X
easat-5206	135	43	customer	customer	NOUN
easat-5206	135	44	satisfaction	satisfaction	NOUN
easat-5206	135	45	(	(	PUNCT
easat-5206	135	46	y2	y2	PROPN
easat-5206	135	47	)	)	PUNCT
easat-5206	135	48	0.067	0.067	NUM
easat-5206	135	49	0.072	0.072	NUM
easat-5206	135	50	0.026	0.026	NUM
easat-5206	135	51	0.153	0.153	NUM
easat-5206	135	52	0.067	0.067	NUM
easat-5206	135	53	h13	h13	NOUN
easat-5206	135	54	:	:	PUNCT
easat-5206	135	55	service	service	NOUN
easat-5206	135	56	quality	quality	NOUN
easat-5206	135	57	(	(	PUNCT
easat-5206	135	58	x1	x1	PROPN
easat-5206	135	59	)	)	PUNCT
easat-5206	135	60	-	-	PUNCT
easat-5206	135	61	>	>	X
easat-5206	135	62	customer	customer	NOUN
easat-5206	135	63	trust	trust	NOUN
easat-5206	135	64	(	(	PUNCT
easat-5206	135	65	y1	y1	NOUN
easat-5206	135	66	)	)	PUNCT
easat-5206	135	67	-	-	PUNCT
easat-5206	135	68	>	>	X
easat-5206	135	69	customer	customer	NOUN
easat-5206	135	70	loyalty	loyalty	NOUN
easat-5206	135	71	(	(	PUNCT
easat-5206	135	72	y3	y3	NOUN
easat-5206	135	73	)	)	PUNCT
easat-5206	135	74	0.057	0.057	NUM
easat-5206	135	75	0.061	0.061	NUM
easat-5206	135	76	0.019	0.019	NUM
easat-5206	135	77	0.119	0.119	NUM
easat-5206	135	78	0.057	0.057	NUM
easat-5206	135	79	h14	h14	NOUN
easat-5206	135	80	:	:	PUNCT
easat-5206	135	81	service	service	NOUN
easat-5206	135	82	quality	quality	NOUN
easat-5206	135	83	(	(	PUNCT
easat-5206	135	84	x1	x1	PROPN
easat-5206	135	85	)	)	PUNCT
easat-5206	135	86	-	-	PUNCT
easat-5206	135	87	>	>	X
easat-5206	135	88	customer	customer	NOUN
easat-5206	135	89	satisfaction	satisfaction	NOUN
easat-5206	135	90	(	(	PUNCT
easat-5206	135	91	y2	y2	NOUN
easat-5206	135	92	)	)	PUNCT
easat-5206	135	93	-	-	PUNCT
easat-5206	135	94	>	>	X
easat-5206	135	95	customer	customer	NOUN
easat-5206	135	96	loyalty	loyalty	NOUN
easat-5206	135	97	(	(	PUNCT
easat-5206	135	98	y3	y3	NOUN
easat-5206	135	99	)	)	PUNCT
easat-5206	135	100	0.120	0.120	NUM
easat-5206	135	101	0.114	0.114	NUM
easat-5206	135	102	0.040	0.040	NUM
easat-5206	135	103	0.173	0.173	NUM
easat-5206	135	104	0.120	0.120	NUM
easat-5206	135	105	h15	h15	NOUN
easat-5206	135	106	:	:	PUNCT
easat-5206	135	107	customer	customer	NOUN
easat-5206	135	108	trust	trust	NOUN
easat-5206	135	109	(	(	PUNCT
easat-5206	135	110	y1	y1	NOUN
easat-5206	135	111	)	)	PUNCT
easat-5206	135	112	-	-	PUNCT
easat-5206	135	113	>	>	X
easat-5206	135	114	customer	customer	NOUN
easat-5206	135	115	satisfaction	satisfaction	NOUN
easat-5206	135	116	(	(	PUNCT
easat-5206	135	117	y2	y2	NOUN
easat-5206	135	118	)	)	PUNCT
easat-5206	135	119	-	-	PUNCT
easat-5206	135	120	>	>	X
easat-5206	135	121	customer	customer	NOUN
easat-5206	135	122	loyalty	loyalty	NOUN
easat-5206	135	123	(	(	PUNCT
easat-5206	135	124	y3	y3	NOUN
easat-5206	135	125	)	)	PUNCT
easat-5206	135	126	0.128	0.128	NUM
easat-5206	135	127	0.127	0.127	NUM
easat-5206	135	128	0.057	0.057	NUM
easat-5206	135	129	0.214	0.214	NUM
easat-5206	135	130	0.128	0.128	NUM
easat-5206	135	131	h16	h16	NOUN
easat-5206	135	132	:	:	PUNCT
easat-5206	135	133	marketing	marketing	NOUN
easat-5206	135	134	mix	mix	NOUN
easat-5206	136	1	_	_	NOUN
easat-5206	136	2	(	(	PUNCT
easat-5206	136	3	x2	x2	NUM
easat-5206	136	4	)	)	PUNCT
easat-5206	136	5	-	-	PUNCT
easat-5206	136	6	>	>	X
easat-5206	136	7	customer	customer	PROPN
easat-5206	136	8	trust_(y1	trust_(y1	PROPN
easat-5206	136	9	)	)	PUNCT
easat-5206	136	10	-	-	PUNCT
easat-5206	136	11	>	>	X
easat-5206	136	12	customer	customer	NOUN
easat-5206	136	13	satisfaction_(y2	satisfaction_(y2	PROPN
easat-5206	136	14	)	)	PUNCT
easat-5206	136	15	0.207	0.207	NUM
easat-5206	136	16	0.204	0.204	NUM
easat-5206	136	17	0.057	0.057	NUM
easat-5206	136	18	3.617	3.617	NUM
easat-5206	136	19	0.000	0.000	NUM
easat-5206	136	20	h17	h17	NOUN
easat-5206	136	21	:	:	PUNCT
easat-5206	136	22	marketing	marketing	NOUN
easat-5206	136	23	mix	mix	NOUN
easat-5206	136	24	(	(	PUNCT
easat-5206	136	25	x2	x2	NOUN
easat-5206	136	26	)	)	PUNCT
easat-5206	136	27	-	-	PUNCT
easat-5206	136	28	>	>	X
easat-5206	136	29	customer	customer	NOUN
easat-5206	136	30	satisfaction	satisfaction	NOUN
easat-5206	136	31	(	(	PUNCT
easat-5206	136	32	y2	y2	NOUN
easat-5206	136	33	)	)	PUNCT
easat-5206	136	34	-	-	PUNCT
easat-5206	136	35	>	>	X
easat-5206	136	36	customer	customer	NOUN
easat-5206	136	37	loyalty	loyalty	NOUN
easat-5206	136	38	(	(	PUNCT
easat-5206	136	39	y3	y3	NOUN
easat-5206	136	40	)	)	PUNCT
easat-5206	136	41	0.171	0.171	NUM
easat-5206	136	42	0.169	0.169	NUM
easat-5206	136	43	0.034	0.034	NUM
easat-5206	136	44	5.102	5.102	NUM
easat-5206	136	45	0.000	0.000	NUM
easat-5206	136	46	h18	h18	NOUN
easat-5206	136	47	:	:	PUNCT
easat-5206	136	48	marketing	marketing	NOUN
easat-5206	136	49	mix	mix	NOUN
easat-5206	136	50	(	(	PUNCT
easat-5206	136	51	x2	x2	NOUN
easat-5206	136	52	)	)	PUNCT
easat-5206	136	53	-	-	PUNCT
easat-5206	136	54	>	>	X
easat-5206	136	55	customer	customer	NOUN
easat-5206	136	56	trust	trust	NOUN
easat-5206	136	57	(	(	PUNCT
easat-5206	136	58	y1	y1	NOUN
easat-5206	136	59	)	)	PUNCT
easat-5206	136	60	-	-	PUNCT
easat-5206	136	61	>	>	X
easat-5206	136	62	customer	customer	NOUN
easat-5206	136	63	loyalty	loyalty	NOUN
easat-5206	136	64	(	(	PUNCT
easat-5206	136	65	y3	y3	PROPN
easat-5206	136	66	)	)	PUNCT
easat-5206	136	67	0.175	0.175	NUM
easat-5206	136	68	0.175	0.175	NUM
easat-5206	136	69	0.044	0.044	NUM
easat-5206	136	70	4.020	4.020	NUM
easat-5206	136	71	0.000	0.000	NUM
easat-5206	136	72	h19	h19	PROPN
easat-5206	136	73	:	:	PUNCT
easat-5206	136	74	service	service	NOUN
easat-5206	136	75	quality	quality	NOUN
easat-5206	137	1	_	_	PROPN
easat-5206	137	2	(	(	PUNCT
easat-5206	137	3	x1	x1	PROPN
easat-5206	137	4	)	)	PUNCT
easat-5206	137	5	-	-	PUNCT
easat-5206	137	6	>	>	X
easat-5206	137	7	customer	customer	NOUN
easat-5206	137	8	trust	trust	NOUN
easat-5206	137	9	(	(	PUNCT
easat-5206	137	10	y1	y1	NOUN
easat-5206	137	11	)	)	PUNCT
easat-5206	137	12	-	-	PUNCT
easat-5206	137	13	>	>	X
easat-5206	137	14	customer	customer	NOUN
easat-5206	137	15	satisfaction	satisfaction	NOUN
easat-5206	137	16	(	(	PUNCT
easat-5206	137	17	y2	y2	NOUN
easat-5206	137	18	)	)	PUNCT
easat-5206	137	19	-	-	PUNCT
easat-5206	137	20	>	>	X
easat-5206	137	21	customer	customer	NOUN
easat-5206	137	22	loyalty	loyalty	NOUN
easat-5206	137	23	(	(	PUNCT
easat-5206	137	24	y3	y3	NOUN
easat-5206	137	25	)	)	PUNCT
easat-5206	137	26	0.029	0.029	NUM
easat-5206	137	27	0.030	0.030	NUM
easat-5206	137	28	0.015	0.015	NUM
easat-5206	137	29	1.867	1.867	NUM
easat-5206	137	30	0.063	0.063	NUM
easat-5206	137	31	h20	h20	NOUN
easat-5206	137	32	:	:	PUNCT
easat-5206	137	33	marketing	marketing	NOUN
easat-5206	137	34	mix	mix	NOUN
easat-5206	138	1	_	_	NOUN
easat-5206	138	2	(	(	PUNCT
easat-5206	138	3	x2	x2	NUM
easat-5206	138	4	)	)	PUNCT
easat-5206	138	5	-	-	PUNCT
easat-5206	138	6	>	>	X
easat-5206	138	7	customer	customer	PROPN
easat-5206	138	8	trust_(y1	trust_(y1	PROPN
easat-5206	138	9	)	)	PUNCT
easat-5206	138	10	-	-	PUNCT
easat-5206	138	11	>	>	X
easat-5206	138	12	customer	customer	NOUN
easat-5206	138	13	satisfaction_(y2	satisfaction_(y2	PROPN
easat-5206	138	14	)	)	PUNCT
easat-5206	138	15	-	-	PUNCT
easat-5206	138	16	>	>	X
easat-5206	138	17	customer	customer	PROPN
easat-5206	138	18	loyalty_(y3	loyalty_(y3	PROPN
easat-5206	138	19	)	)	PUNCT
easat-5206	139	1	0.089	0.089	NUM
easat-5206	139	2	0.087	0.087	NUM
easat-5206	139	3	0.031	0.031	NUM
easat-5206	139	4	2.834	2.834	NUM
easat-5206	139	5	0.005	0.005	NUM
easat-5206	139	6	4.5	4.5	NUM
easat-5206	139	7	.	.	PUNCT
easat-5206	140	1	model	model	NOUN
easat-5206	140	2	fit	fit	ADJ
easat-5206	140	3	and	and	CCONJ
easat-5206	140	4	predictive	predictive	ADJ
easat-5206	140	5	relevance	relevance	NOUN
easat-5206	140	6	the	the	DET
easat-5206	140	7	r²	r²	NOUN
easat-5206	140	8	values	value	NOUN
easat-5206	140	9	for	for	ADP
easat-5206	140	10	customer	customer	NOUN
easat-5206	140	11	loyalty	loyalty	NOUN
easat-5206	140	12	,	,	PUNCT
easat-5206	140	13	customer	customer	NOUN
easat-5206	140	14	satisfaction	satisfaction	NOUN
easat-5206	140	15	,	,	PUNCT
easat-5206	140	16	and	and	CCONJ
easat-5206	140	17	customer	customer	NOUN
easat-5206	140	18	trust	trust	NOUN
easat-5206	140	19	were	be	AUX
easat-5206	140	20	0.853	0.853	NUM
easat-5206	140	21	,	,	PUNCT
easat-5206	140	22	0.832	0.832	NUM
easat-5206	140	23	,	,	PUNCT
easat-5206	140	24	and	and	CCONJ
easat-5206	140	25	0.775	0.775	NUM
easat-5206	140	26	,	,	PUNCT
easat-5206	140	27	respectively	respectively	ADV
easat-5206	140	28	,	,	PUNCT
easat-5206	140	29	indicating	indicate	VERB
easat-5206	140	30	that	that	SCONJ
easat-5206	140	31	85.3	85.3	NUM
easat-5206	140	32	%	%	NOUN
easat-5206	140	33	of	of	ADP
easat-5206	140	34	the	the	DET
easat-5206	140	35	variance	variance	NOUN
easat-5206	140	36	in	in	ADP
easat-5206	140	37	customer	customer	NOUN
easat-5206	140	38	loyalty	loyalty	NOUN
easat-5206	140	39	is	be	AUX
easat-5206	140	40	explained	explain	VERB
easat-5206	140	41	by	by	ADP
easat-5206	140	42	the	the	DET
easat-5206	140	43	model	model	NOUN
easat-5206	140	44	.	.	PUNCT
easat-5206	141	1	the	the	DET
easat-5206	141	2	predictive	predictive	ADJ
easat-5206	141	3	relevance	relevance	NOUN
easat-5206	141	4	(	(	PUNCT
easat-5206	141	5	q²	q²	NOUN
easat-5206	141	6	)	)	PUNCT
easat-5206	141	7	value	value	NOUN
easat-5206	141	8	of	of	ADP
easat-5206	141	9	0.994	0.994	NUM
easat-5206	141	10	confirms	confirm	VERB
easat-5206	141	11	that	that	SCONJ
easat-5206	141	12	the	the	DET
easat-5206	141	13	model	model	NOUN
easat-5206	141	14	has	have	VERB
easat-5206	141	15	strong	strong	ADJ
easat-5206	141	16	predictive	predictive	ADJ
easat-5206	141	17	relevance	relevance	NOUN
easat-5206	141	18	293	293	NUM
easat-5206	141	19	edelweiss	edelweiss	PROPN
easat-5206	141	20	applied	apply	VERB
easat-5206	141	21	science	science	NOUN
easat-5206	141	22	and	and	CCONJ
easat-5206	141	23	technology	technology	NOUN
easat-5206	141	24	issn	issn	PROPN
easat-5206	141	25	:	:	PUNCT
easat-5206	141	26	2576	2576	NUM
easat-5206	141	27	-	-	SYM
easat-5206	141	28	8484	8484	NUM
easat-5206	141	29	vol	vol	NOUN
easat-5206	141	30	.	.	PROPN
easat-5206	142	1	9	9	NUM
easat-5206	142	2	,	,	PUNCT
easat-5206	142	3	no	no	INTJ
easat-5206	142	4	.	.	NOUN
easat-5206	143	1	3	3	NUM
easat-5206	143	2	:	:	SYM
easat-5206	143	3	286	286	NUM
easat-5206	143	4	-	-	SYM
easat-5206	143	5	296	296	NUM
easat-5206	143	6	,	,	PUNCT
easat-5206	143	7	2025	2025	NUM
easat-5206	143	8	doi	doi	NOUN
easat-5206	143	9	:	:	PUNCT
easat-5206	143	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	143	11	©	©	PROPN
easat-5206	143	12	2025	2025	NUM
easat-5206	143	13	by	by	ADP
easat-5206	143	14	the	the	DET
easat-5206	143	15	authors	author	NOUN
easat-5206	143	16	;	;	PUNCT
easat-5206	143	17	licensee	licensee	PROPN
easat-5206	143	18	learning	learn	VERB
easat-5206	143	19	gate	gate	NOUN
easat-5206	143	20	table	table	NOUN
easat-5206	143	21	3	3	NUM
easat-5206	143	22	.	.	PUNCT
easat-5206	143	23	distribution	distribution	NOUN
easat-5206	143	24	of	of	ADP
easat-5206	143	25	lecturers	lecturer	NOUN
easat-5206	143	26	at	at	ADP
easat-5206	143	27	private	private	ADJ
easat-5206	143	28	universities	university	NOUN
easat-5206	143	29	in	in	ADP
easat-5206	143	30	east	east	PROPN
easat-5206	143	31	kalimantan	kalimantan	PROPN
easat-5206	143	32	by	by	ADP
easat-5206	143	33	gender	gender	NOUN
easat-5206	143	34	.	.	PUNCT
easat-5206	144	1	no	no	DET
easat-5206	144	2	independent	independent	ADJ
easat-5206	144	3	variable	variable	ADJ
easat-5206	144	4	moderator	moderator	NOUN
easat-5206	144	5	variable	variable	ADJ
easat-5206	144	6	mediator	mediator	NOUN
easat-5206	144	7	variable	variable	ADJ
easat-5206	144	8	1	1	NUM
easat-5206	144	9	mediator	mediator	NOUN
easat-5206	144	10	variable	variable	NOUN
easat-5206	144	11	2	2	NUM
easat-5206	144	12	dependent	dependent	ADJ
easat-5206	144	13	variable	variable	ADJ
easat-5206	144	14	coefficient	coefficient	NOUN
easat-5206	144	15	value	value	NOUN
easat-5206	144	16	direct	direct	ADJ
easat-5206	144	17	effect	effect	NOUN
easat-5206	144	18	(	(	PUNCT
easat-5206	144	19	t	t	NOUN
easat-5206	144	20	statistic	statistic	NOUN
easat-5206	144	21	)	)	PUNCT
easat-5206	144	22	(	(	PUNCT
easat-5206	144	23	1,96	1,96	NUM
easat-5206	144	24	)	)	PUNCT
easat-5206	144	25	indirect	indirect	ADJ
easat-5206	144	26	effect	effect	NOUN
easat-5206	144	27	(	(	PUNCT
easat-5206	144	28	t	t	NOUN
easat-5206	144	29	statistic	statistic	NOUN
easat-5206	144	30	)	)	PUNCT
easat-5206	144	31	(	(	PUNCT
easat-5206	144	32	1,96	1,96	NUM
easat-5206	144	33	)	)	PUNCT
easat-5206	144	34	p	p	NOUN
easat-5206	144	35	values	value	NOUN
easat-5206	144	36	(	(	PUNCT
easat-5206	144	37	𝛂	𝛂	NOUN
easat-5206	144	38	=	=	PUNCT
easat-5206	144	39	0,05	0,05	NOUN
easat-5206	144	40	)	)	PUNCT
easat-5206	144	41	desc	desc	NOUN
easat-5206	144	42	1	1	NUM
easat-5206	144	43	service	service	NOUN
easat-5206	144	44	quality	quality	NOUN
easat-5206	144	45	customer	customer	NOUN
easat-5206	144	46	trust	trust	NOUN
easat-5206	144	47	0,225	0,225	NUM
easat-5206	144	48	2,638	2,638	NUM
easat-5206	144	49	0,009	0,009	NUM
easat-5206	144	50	s	s	PART
easat-5206	144	51	2	2	NUM
easat-5206	144	52	marketing	marketing	NOUN
easat-5206	144	53	mix	mix	NOUN
easat-5206	144	54	customer	customer	NOUN
easat-5206	144	55	trust	trust	NOUN
easat-5206	144	56	0,694	0,694	NUM
easat-5206	144	57	8,288	8,288	NUM
easat-5206	144	58	0,000	0,000	NUM
easat-5206	144	59	s	s	PART
easat-5206	144	60	3	3	NUM
easat-5206	144	61	service	service	NOUN
easat-5206	144	62	quality	quality	NOUN
easat-5206	144	63	customer	customer	NOUN
easat-5206	144	64	satisfaction	satisfaction	NOUN
easat-5206	144	65	0,279	0,279	NUM
easat-5206	144	66	3,595	3,595	NUM
easat-5206	144	67	0,000	0,000	NUM
easat-5206	144	68	s	s	PART
easat-5206	144	69	4	4	NUM
easat-5206	144	70	customer	customer	NOUN
easat-5206	144	71	trust	trust	NOUN
easat-5206	144	72	customer	customer	NOUN
easat-5206	144	73	satisfaction	satisfaction	NOUN
easat-5206	144	74	0,298	0,298	NUM
easat-5206	144	75	4,050	4,050	NUM
easat-5206	144	76	0,000	0,000	NUM
easat-5206	144	77	s	s	PART
easat-5206	144	78	5	5	NUM
easat-5206	144	79	marketing	marketing	NOUN
easat-5206	144	80	mix	mix	NOUN
easat-5206	144	81	customer	customer	NOUN
easat-5206	144	82	satisfaction	satisfaction	NOUN
easat-5206	144	83	0,399	0,399	NUM
easat-5206	145	1	6,908	6,908	NUM
easat-5206	145	2	0,000	0,000	NUM
easat-5206	145	3	s	s	PART
easat-5206	145	4	6	6	NUM
easat-5206	145	5	service	service	NOUN
easat-5206	145	6	quality	quality	NOUN
easat-5206	145	7	customer	customer	NOUN
easat-5206	145	8	loyalty	loyalty	NOUN
easat-5206	145	9	0,129	0,129	NUM
easat-5206	145	10	2,822	2,822	NUM
easat-5206	145	11	0,005	0,005	NUM
easat-5206	145	12	s	s	PART
easat-5206	145	13	7	7	NUM
easat-5206	145	14	customer	customer	NOUN
easat-5206	145	15	trust	trust	NOUN
easat-5206	145	16	customer	customer	NOUN
easat-5206	145	17	loyalty	loyalty	NOUN
easat-5206	145	18	0,252	0,252	NUM
easat-5206	145	19	4,688	4,688	NUM
easat-5206	145	20	0,000	0,000	NUM
easat-5206	145	21	s	s	PART
easat-5206	145	22	8	8	NUM
easat-5206	145	23	marketing	marketing	NOUN
easat-5206	145	24	mix	mix	NOUN
easat-5206	145	25	customer	customer	NOUN
easat-5206	145	26	loyalty	loyalty	NOUN
easat-5206	145	27	-0,187	-0,187	ADP
easat-5206	145	28	2,715	2,715	NUM
easat-5206	145	29	0,007	0,007	NUM
easat-5206	145	30	s	s	NOUN
easat-5206	145	31	9	9	NUM
easat-5206	145	32	customer	customer	NOUN
easat-5206	145	33	satisfaction	satisfaction	NOUN
easat-5206	145	34	customer	customer	NOUN
easat-5206	145	35	loyalty	loyalty	NOUN
easat-5206	145	36	0,429	0,429	NUM
easat-5206	145	37	6,987	6,987	NUM
easat-5206	145	38	0,000	0,000	NUM
easat-5206	145	39	s	s	PART
easat-5206	145	40	10	10	NUM
easat-5206	145	41	inter	inter	ADJ
easat-5206	145	42	-	-	ADJ
easat-5206	145	43	firm	firm	ADJ
easat-5206	145	44	network	network	NOUN
easat-5206	145	45	customer	customer	NOUN
easat-5206	145	46	loyalty	loyalty	NOUN
easat-5206	145	47	0,381	0,381	NUM
easat-5206	145	48	7,085	7,085	NUM
easat-5206	145	49	0,000	0,000	NUM
easat-5206	145	50	s	s	PART
easat-5206	145	51	11	11	NUM
easat-5206	145	52	inter	inter	ADJ
easat-5206	145	53	-	-	ADJ
easat-5206	145	54	firm	firm	ADJ
easat-5206	145	55	network	network	NOUN
easat-5206	145	56	customer	customer	NOUN
easat-5206	145	57	satisfaction	satisfaction	NOUN
easat-5206	145	58	customer	customer	NOUN
easat-5206	145	59	loyalty	loyalty	NOUN
easat-5206	145	60	-0,019	-0,019	NOUN
easat-5206	145	61	0,894	0,894	NUM
easat-5206	145	62	0,372	0,372	NUM
easat-5206	145	63	ts	ts	ADP
easat-5206	145	64	12	12	NUM
easat-5206	145	65	service	service	NOUN
easat-5206	145	66	quality	quality	NOUN
easat-5206	145	67	customer	customer	NOUN
easat-5206	145	68	trust	trust	NOUN
easat-5206	145	69	customer	customer	NOUN
easat-5206	145	70	satisfaction	satisfaction	NOUN
easat-5206	145	71	0,067	0,067	NUM
easat-5206	145	72	0,153	0,153	NUM
easat-5206	145	73	0,067	0,067	NUM
easat-5206	145	74	ts	ts	ADP
easat-5206	145	75	13	13	NUM
easat-5206	145	76	service	service	NOUN
easat-5206	145	77	quality	quality	NOUN
easat-5206	145	78	customer	customer	NOUN
easat-5206	145	79	trust	trust	NOUN
easat-5206	145	80	customer	customer	NOUN
easat-5206	145	81	loyalty	loyalty	NOUN
easat-5206	145	82	0,057	0,057	NUM
easat-5206	145	83	0,119	0,119	NUM
easat-5206	145	84	0,057	0,057	NUM
easat-5206	145	85	ts	ts	ADP
easat-5206	145	86	14	14	NUM
easat-5206	145	87	service	service	NOUN
easat-5206	145	88	quality	quality	NOUN
easat-5206	145	89	customer	customer	NOUN
easat-5206	145	90	satisfaction	satisfaction	NOUN
easat-5206	145	91	customer	customer	NOUN
easat-5206	145	92	loyalty	loyalty	NOUN
easat-5206	145	93	0,120	0,120	NUM
easat-5206	145	94	0,173	0,173	NUM
easat-5206	145	95	0,120	0,120	NUM
easat-5206	145	96	ts	ts	ADP
easat-5206	145	97	15	15	NUM
easat-5206	145	98	customer	customer	NOUN
easat-5206	145	99	trust	trust	NOUN
easat-5206	145	100	customer	customer	NOUN
easat-5206	145	101	satisfaction	satisfaction	NOUN
easat-5206	145	102	customer	customer	NOUN
easat-5206	145	103	loyalty	loyalty	NOUN
easat-5206	145	104	0.128	0.128	NUM
easat-5206	145	105	0.214	0.214	NUM
easat-5206	145	106	0,128	0,128	NUM
easat-5206	145	107	ts	ts	ADP
easat-5206	145	108	16	16	NUM
easat-5206	145	109	marketing	marketing	NOUN
easat-5206	145	110	mix	mix	NOUN
easat-5206	145	111	customer	customer	NOUN
easat-5206	145	112	trust	trust	NOUN
easat-5206	145	113	customer	customer	NOUN
easat-5206	145	114	satisfaction	satisfaction	NOUN
easat-5206	145	115	0,207	0,207	NUM
easat-5206	145	116	3,617	3,617	NUM
easat-5206	145	117	0,000	0,000	NUM
easat-5206	145	118	s	s	PART
easat-5206	145	119	17	17	NUM
easat-5206	145	120	marketing	marketing	NOUN
easat-5206	145	121	mix	mix	NOUN
easat-5206	145	122	customer	customer	NOUN
easat-5206	145	123	satisfaction	satisfaction	NOUN
easat-5206	145	124	customer	customer	NOUN
easat-5206	145	125	loyalty	loyalty	NOUN
easat-5206	145	126	0,171	0,171	NUM
easat-5206	145	127	5,102	5,102	NUM
easat-5206	145	128	0,000	0,000	NUM
easat-5206	145	129	s	s	PART
easat-5206	145	130	18	18	NUM
easat-5206	145	131	marketing	marketing	NOUN
easat-5206	145	132	mix	mix	NOUN
easat-5206	145	133	customer	customer	NOUN
easat-5206	145	134	trust	trust	NOUN
easat-5206	145	135	customer	customer	NOUN
easat-5206	145	136	loyalty	loyalty	NOUN
easat-5206	145	137	0,175	0,175	NUM
easat-5206	146	1	4,020	4,020	NUM
easat-5206	146	2	0,000	0,000	NUM
easat-5206	146	3	s	s	PART
easat-5206	146	4	19	19	NUM
easat-5206	146	5	service	service	NOUN
easat-5206	146	6	quality	quality	NOUN
easat-5206	146	7	customer	customer	NOUN
easat-5206	146	8	trust	trust	NOUN
easat-5206	146	9	customer	customer	NOUN
easat-5206	146	10	satisfaction	satisfaction	NOUN
easat-5206	146	11	customer	customer	NOUN
easat-5206	146	12	loyalty	loyalty	NOUN
easat-5206	146	13	0,029	0,029	NUM
easat-5206	146	14	1,867	1,867	NUM
easat-5206	146	15	0,063	0,063	NUM
easat-5206	146	16	ts	ts	PART
easat-5206	146	17	20	20	NUM
easat-5206	146	18	marketing	marketing	NOUN
easat-5206	146	19	mix	mix	NOUN
easat-5206	146	20	customer	customer	NOUN
easat-5206	146	21	trust	trust	NOUN
easat-5206	146	22	customer	customer	NOUN
easat-5206	146	23	satisfaction	satisfaction	NOUN
easat-5206	146	24	customer	customer	NOUN
easat-5206	146	25	loyalty	loyalty	NOUN
easat-5206	146	26	0,089	0,089	NUM
easat-5206	146	27	2,834	2,834	NUM
easat-5206	146	28	0,005	0,005	NUM
easat-5206	146	29	s	s	PART
easat-5206	146	30	294	294	NUM
easat-5206	146	31	edelweiss	edelweiss	PROPN
easat-5206	146	32	applied	apply	VERB
easat-5206	146	33	science	science	NOUN
easat-5206	146	34	and	and	CCONJ
easat-5206	146	35	technology	technology	NOUN
easat-5206	146	36	issn	issn	PROPN
easat-5206	146	37	:	:	PUNCT
easat-5206	146	38	2576	2576	NUM
easat-5206	146	39	-	-	SYM
easat-5206	146	40	8484	8484	NUM
easat-5206	146	41	vol	vol	NOUN
easat-5206	146	42	.	.	PROPN
easat-5206	147	1	9	9	NUM
easat-5206	147	2	,	,	PUNCT
easat-5206	147	3	no	no	INTJ
easat-5206	147	4	.	.	NOUN
easat-5206	148	1	3	3	NUM
easat-5206	148	2	:	:	SYM
easat-5206	148	3	286	286	NUM
easat-5206	148	4	-	-	SYM
easat-5206	148	5	296	296	NUM
easat-5206	148	6	,	,	PUNCT
easat-5206	148	7	2025	2025	NUM
easat-5206	148	8	doi	doi	NOUN
easat-5206	148	9	:	:	PUNCT
easat-5206	148	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	148	11	©	©	PROPN
easat-5206	148	12	2025	2025	NUM
easat-5206	148	13	by	by	ADP
easat-5206	148	14	the	the	DET
easat-5206	148	15	authors	author	NOUN
easat-5206	148	16	;	;	PUNCT
easat-5206	148	17	licensee	licensee	PROPN
easat-5206	148	18	learning	learning	NOUN
easat-5206	148	19	gate	gate	NOUN
easat-5206	148	20	4.6	4.6	NUM
easat-5206	148	21	.	.	PUNCT
easat-5206	149	1	summary	summary	NOUN
easat-5206	149	2	of	of	ADP
easat-5206	149	3	hypothesis	hypothesis	NOUN
easat-5206	149	4	testing	test	VERB
easat-5206	149	5	out	out	ADP
easat-5206	149	6	of	of	ADP
easat-5206	149	7	the	the	DET
easat-5206	149	8	20	20	NUM
easat-5206	149	9	hypotheses	hypothesis	NOUN
easat-5206	149	10	tested	test	VERB
easat-5206	149	11	,	,	PUNCT
easat-5206	149	12	most	most	ADJ
easat-5206	149	13	were	be	AUX
easat-5206	149	14	supported	support	VERB
easat-5206	149	15	,	,	PUNCT
easat-5206	149	16	demonstrating	demonstrate	VERB
easat-5206	149	17	significant	significant	ADJ
easat-5206	149	18	direct	direct	ADJ
easat-5206	149	19	and	and	CCONJ
easat-5206	149	20	indirect	indirect	ADJ
easat-5206	149	21	relationships	relationship	NOUN
easat-5206	149	22	among	among	ADP
easat-5206	149	23	the	the	DET
easat-5206	149	24	variables	variable	NOUN
easat-5206	149	25	.	.	PUNCT
easat-5206	150	1	notably	notably	ADV
easat-5206	150	2	,	,	PUNCT
easat-5206	150	3	the	the	DET
easat-5206	150	4	mediating	mediate	VERB
easat-5206	150	5	roles	role	NOUN
easat-5206	150	6	of	of	ADP
easat-5206	150	7	customer	customer	NOUN
easat-5206	150	8	trust	trust	NOUN
easat-5206	150	9	and	and	CCONJ
easat-5206	150	10	customer	customer	NOUN
easat-5206	150	11	satisfaction	satisfaction	NOUN
easat-5206	150	12	were	be	AUX
easat-5206	150	13	confirmed	confirm	VERB
easat-5206	150	14	,	,	PUNCT
easat-5206	150	15	highlighting	highlight	VERB
easat-5206	150	16	their	their	PRON
easat-5206	150	17	importance	importance	NOUN
easat-5206	150	18	in	in	ADP
easat-5206	150	19	linking	link	VERB
easat-5206	150	20	service	service	NOUN
easat-5206	150	21	quality	quality	NOUN
easat-5206	150	22	and	and	CCONJ
easat-5206	150	23	marketing	marketing	NOUN
easat-5206	150	24	mix	mix	NOUN
easat-5206	150	25	to	to	ADP
easat-5206	150	26	customer	customer	NOUN
easat-5206	150	27	loyalty	loyalty	NOUN
easat-5206	150	28	.	.	PUNCT
easat-5206	151	1	5	5	X
easat-5206	151	2	.	.	X
easat-5206	151	3	discussion	discussion	NOUN
easat-5206	151	4	the	the	DET
easat-5206	151	5	findings	finding	NOUN
easat-5206	151	6	of	of	ADP
easat-5206	151	7	this	this	DET
easat-5206	151	8	study	study	NOUN
easat-5206	151	9	provide	provide	VERB
easat-5206	151	10	valuable	valuable	ADJ
easat-5206	151	11	insights	insight	NOUN
easat-5206	151	12	into	into	ADP
easat-5206	151	13	the	the	DET
easat-5206	151	14	dynamics	dynamic	NOUN
easat-5206	151	15	of	of	ADP
easat-5206	151	16	service	service	NOUN
easat-5206	151	17	quality	quality	NOUN
easat-5206	151	18	,	,	PUNCT
easat-5206	151	19	marketing	marketing	NOUN
easat-5206	151	20	mix	mix	NOUN
easat-5206	151	21	,	,	PUNCT
easat-5206	151	22	customer	customer	NOUN
easat-5206	151	23	trust	trust	NOUN
easat-5206	151	24	,	,	PUNCT
easat-5206	151	25	customer	customer	NOUN
easat-5206	151	26	satisfaction	satisfaction	NOUN
easat-5206	151	27	,	,	PUNCT
easat-5206	151	28	and	and	CCONJ
easat-5206	151	29	customer	customer	NOUN
easat-5206	151	30	loyalty	loyalty	NOUN
easat-5206	151	31	within	within	ADP
easat-5206	151	32	the	the	DET
easat-5206	151	33	indonesian	indonesian	ADJ
easat-5206	151	34	shipping	shipping	NOUN
easat-5206	151	35	industry	industry	NOUN
easat-5206	151	36	.	.	PUNCT
easat-5206	152	1	the	the	DET
easat-5206	152	2	discussion	discussion	NOUN
easat-5206	152	3	integrates	integrate	VERB
easat-5206	152	4	the	the	DET
easat-5206	152	5	empirical	empirical	ADJ
easat-5206	152	6	results	result	NOUN
easat-5206	152	7	with	with	ADP
easat-5206	152	8	existing	exist	VERB
easat-5206	152	9	literature	literature	NOUN
easat-5206	152	10	and	and	CCONJ
easat-5206	152	11	highlights	highlight	NOUN
easat-5206	152	12	the	the	DET
easat-5206	152	13	theoretical	theoretical	ADJ
easat-5206	152	14	and	and	CCONJ
easat-5206	152	15	practical	practical	ADJ
easat-5206	152	16	implications	implication	NOUN
easat-5206	152	17	.	.	PUNCT
easat-5206	153	1	5.1	5.1	NUM
easat-5206	153	2	.	.	PUNCT
easat-5206	153	3	impact	impact	NOUN
easat-5206	153	4	of	of	ADP
easat-5206	153	5	service	service	NOUN
easat-5206	153	6	quality	quality	NOUN
easat-5206	153	7	on	on	ADP
easat-5206	153	8	customer	customer	NOUN
easat-5206	153	9	trust	trust	NOUN
easat-5206	153	10	and	and	CCONJ
easat-5206	153	11	loyalty	loyalty	NOUN
easat-5206	153	12	the	the	DET
easat-5206	153	13	significant	significant	ADJ
easat-5206	153	14	positive	positive	ADJ
easat-5206	153	15	effect	effect	NOUN
easat-5206	153	16	of	of	ADP
easat-5206	153	17	service	service	NOUN
easat-5206	153	18	quality	quality	NOUN
easat-5206	153	19	on	on	ADP
easat-5206	153	20	customer	customer	NOUN
easat-5206	153	21	trust	trust	PROPN
easat-5206	153	22	(	(	PUNCT
easat-5206	153	23	β	β	X
easat-5206	153	24	=	=	SYM
easat-5206	153	25	0.225	0.225	NUM
easat-5206	153	26	,	,	PUNCT
easat-5206	153	27	p	p	X
easat-5206	153	28	<	<	X
easat-5206	153	29	0.05	0.05	NUM
easat-5206	153	30	)	)	PUNCT
easat-5206	153	31	and	and	CCONJ
easat-5206	153	32	loyalty	loyalty	NOUN
easat-5206	153	33	(	(	PUNCT
easat-5206	153	34	β	β	X
easat-5206	153	35	=	=	SYM
easat-5206	153	36	0.129	0.129	NUM
easat-5206	153	37	,	,	PUNCT
easat-5206	153	38	p	p	X
easat-5206	153	39	<	<	X
easat-5206	153	40	0.05	0.05	NUM
easat-5206	153	41	)	)	PUNCT
easat-5206	153	42	aligns	align	VERB
easat-5206	153	43	with	with	ADP
easat-5206	153	44	previous	previous	ADJ
easat-5206	153	45	studies	study	NOUN
easat-5206	153	46	(	(	PUNCT
easat-5206	153	47	parasuraman	parasuraman	NOUN
easat-5206	153	48	et	et	PROPN
easat-5206	153	49	al	al	PROPN
easat-5206	153	50	.	.	PROPN
easat-5206	153	51	,	,	PUNCT
easat-5206	153	52	1988	1988	NUM
easat-5206	153	53	;	;	PUNCT
easat-5206	153	54	zeithaml	zeithaml	PROPN
easat-5206	153	55	et	et	PROPN
easat-5206	153	56	al	al	PROPN
easat-5206	153	57	.	.	PROPN
easat-5206	153	58	,	,	PUNCT
easat-5206	153	59	2000	2000	NUM
easat-5206	153	60	)	)	PUNCT
easat-5206	153	61	.	.	PUNCT
easat-5206	154	1	reliable	reliable	ADJ
easat-5206	154	2	service	service	NOUN
easat-5206	154	3	delivery	delivery	NOUN
easat-5206	154	4	,	,	PUNCT
easat-5206	154	5	responsiveness	responsiveness	NOUN
easat-5206	154	6	,	,	PUNCT
easat-5206	154	7	and	and	CCONJ
easat-5206	154	8	assurance	assurance	NOUN
easat-5206	154	9	have	have	AUX
easat-5206	154	10	proven	prove	VERB
easat-5206	154	11	critical	critical	ADJ
easat-5206	154	12	in	in	ADP
easat-5206	154	13	building	build	VERB
easat-5206	154	14	trust	trust	NOUN
easat-5206	154	15	among	among	ADP
easat-5206	154	16	customers	customer	NOUN
easat-5206	154	17	.	.	PUNCT
easat-5206	155	1	this	this	DET
easat-5206	155	2	finding	finding	NOUN
easat-5206	155	3	emphasizes	emphasize	VERB
easat-5206	155	4	that	that	SCONJ
easat-5206	155	5	shipping	shipping	NOUN
easat-5206	155	6	companies	company	NOUN
easat-5206	155	7	must	must	AUX
easat-5206	155	8	consistently	consistently	ADV
easat-5206	155	9	meet	meet	VERB
easat-5206	155	10	customer	customer	NOUN
easat-5206	155	11	expectations	expectation	NOUN
easat-5206	155	12	to	to	PART
easat-5206	155	13	enhance	enhance	VERB
easat-5206	155	14	trust	trust	NOUN
easat-5206	155	15	and	and	CCONJ
easat-5206	155	16	foster	foster	ADJ
easat-5206	155	17	loyalty	loyalty	NOUN
easat-5206	155	18	.	.	PUNCT
easat-5206	156	1	in	in	ADP
easat-5206	156	2	practice	practice	NOUN
easat-5206	156	3	,	,	PUNCT
easat-5206	156	4	this	this	PRON
easat-5206	156	5	could	could	AUX
easat-5206	156	6	mean	mean	VERB
easat-5206	156	7	ensuring	ensure	VERB
easat-5206	156	8	timely	timely	ADJ
easat-5206	156	9	deliveries	delivery	NOUN
easat-5206	156	10	,	,	PUNCT
easat-5206	156	11	maintaining	maintain	VERB
easat-5206	156	12	safety	safety	NOUN
easat-5206	156	13	standards	standard	NOUN
easat-5206	156	14	,	,	PUNCT
easat-5206	156	15	and	and	CCONJ
easat-5206	156	16	improving	improve	VERB
easat-5206	156	17	communication	communication	NOUN
easat-5206	156	18	with	with	ADP
easat-5206	156	19	customers	customer	NOUN
easat-5206	156	20	.	.	PUNCT
easat-5206	157	1	5.2	5.2	NUM
easat-5206	157	2	.	.	PUNCT
easat-5206	157	3	role	role	NOUN
easat-5206	157	4	of	of	ADP
easat-5206	157	5	the	the	DET
easat-5206	157	6	marketing	marketing	NOUN
easat-5206	157	7	mix	mix	NOUN
easat-5206	157	8	in	in	ADP
easat-5206	157	9	enhancing	enhance	VERB
easat-5206	157	10	satisfaction	satisfaction	NOUN
easat-5206	157	11	and	and	CCONJ
easat-5206	157	12	loyalty	loyalty	NOUN
easat-5206	157	13	the	the	DET
easat-5206	157	14	results	result	NOUN
easat-5206	157	15	confirm	confirm	VERB
easat-5206	157	16	that	that	SCONJ
easat-5206	157	17	the	the	DET
easat-5206	157	18	marketing	marketing	NOUN
easat-5206	157	19	mix	mix	NOUN
easat-5206	157	20	significantly	significantly	ADV
easat-5206	157	21	impacts	impact	VERB
easat-5206	157	22	customer	customer	NOUN
easat-5206	157	23	satisfaction	satisfaction	NOUN
easat-5206	157	24	(	(	PUNCT
easat-5206	157	25	β	β	X
easat-5206	157	26	=	=	SYM
easat-5206	157	27	0.399	0.399	NUM
easat-5206	157	28	,	,	PUNCT
easat-5206	157	29	p	p	X
easat-5206	157	30	<	<	X
easat-5206	157	31	0.05	0.05	NUM
easat-5206	157	32	)	)	PUNCT
easat-5206	157	33	and	and	CCONJ
easat-5206	157	34	loyalty	loyalty	NOUN
easat-5206	157	35	(	(	PUNCT
easat-5206	157	36	β	β	X
easat-5206	157	37	=	=	SYM
easat-5206	157	38	0.175	0.175	NUM
easat-5206	157	39	,	,	PUNCT
easat-5206	157	40	p	p	X
easat-5206	157	41	<	<	X
easat-5206	157	42	0.05	0.05	NUM
easat-5206	157	43	)	)	PUNCT
easat-5206	157	44	.	.	PUNCT
easat-5206	158	1	this	this	PRON
easat-5206	158	2	aligns	align	VERB
easat-5206	158	3	with	with	ADP
easat-5206	158	4	the	the	DET
easat-5206	158	5	7ps	7ps	ADJ
easat-5206	158	6	framework	framework	NOUN
easat-5206	158	7	proposed	propose	VERB
easat-5206	158	8	by	by	ADP
easat-5206	158	9	booms	boom	NOUN
easat-5206	158	10	and	and	CCONJ
easat-5206	158	11	bitner	bitner	NOUN
easat-5206	158	12	[	[	X
easat-5206	158	13	4	4	NUM
easat-5206	158	14	]	]	PUNCT
easat-5206	158	15	demonstrating	demonstrating	NOUN
easat-5206	158	16	that	that	SCONJ
easat-5206	158	17	an	an	DET
easat-5206	158	18	optimized	optimize	VERB
easat-5206	158	19	mix	mix	NOUN
easat-5206	158	20	of	of	ADP
easat-5206	158	21	product	product	NOUN
easat-5206	158	22	offerings	offering	NOUN
easat-5206	158	23	,	,	PUNCT
easat-5206	158	24	competitive	competitive	ADJ
easat-5206	158	25	pricing	pricing	NOUN
easat-5206	158	26	,	,	PUNCT
easat-5206	158	27	and	and	CCONJ
easat-5206	158	28	effective	effective	ADJ
easat-5206	158	29	promotions	promotion	NOUN
easat-5206	158	30	contributes	contribute	VERB
easat-5206	158	31	to	to	ADP
easat-5206	158	32	perceived	perceive	VERB
easat-5206	158	33	value	value	NOUN
easat-5206	158	34	and	and	CCONJ
easat-5206	158	35	satisfaction	satisfaction	NOUN
easat-5206	158	36	.	.	PUNCT
easat-5206	159	1	shipping	shipping	NOUN
easat-5206	159	2	companies	company	NOUN
easat-5206	159	3	should	should	AUX
easat-5206	159	4	leverage	leverage	VERB
easat-5206	159	5	this	this	PRON
easat-5206	159	6	by	by	ADP
easat-5206	159	7	offering	offer	VERB
easat-5206	159	8	customized	customize	VERB
easat-5206	159	9	solutions	solution	NOUN
easat-5206	159	10	,	,	PUNCT
easat-5206	159	11	transparent	transparent	ADJ
easat-5206	159	12	pricing	pricing	NOUN
easat-5206	159	13	policies	policy	NOUN
easat-5206	159	14	,	,	PUNCT
easat-5206	159	15	and	and	CCONJ
easat-5206	159	16	strategic	strategic	ADJ
easat-5206	159	17	promotional	promotional	ADJ
easat-5206	159	18	campaigns	campaign	NOUN
easat-5206	159	19	.	.	PUNCT
easat-5206	160	1	5.3	5.3	NUM
easat-5206	160	2	.	.	X
easat-5206	160	3	mediating	mediate	VERB
easat-5206	160	4	role	role	NOUN
easat-5206	160	5	of	of	ADP
easat-5206	160	6	customer	customer	NOUN
easat-5206	160	7	trust	trust	NOUN
easat-5206	160	8	and	and	CCONJ
easat-5206	160	9	satisfaction	satisfaction	NOUN
easat-5206	160	10	customer	customer	NOUN
easat-5206	160	11	trust	trust	NOUN
easat-5206	160	12	and	and	CCONJ
easat-5206	160	13	satisfaction	satisfaction	NOUN
easat-5206	160	14	emerged	emerge	VERB
easat-5206	160	15	as	as	ADP
easat-5206	160	16	critical	critical	ADJ
easat-5206	160	17	mediators	mediator	NOUN
easat-5206	160	18	in	in	ADP
easat-5206	160	19	the	the	DET
easat-5206	160	20	relationships	relationship	NOUN
easat-5206	160	21	between	between	ADP
easat-5206	160	22	service	service	NOUN
easat-5206	160	23	quality	quality	NOUN
easat-5206	160	24	,	,	PUNCT
easat-5206	160	25	marketing	marketing	NOUN
easat-5206	160	26	mix	mix	NOUN
easat-5206	160	27	,	,	PUNCT
easat-5206	160	28	and	and	CCONJ
easat-5206	160	29	customer	customer	NOUN
easat-5206	160	30	loyalty	loyalty	NOUN
easat-5206	160	31	.	.	PUNCT
easat-5206	161	1	trust	trust	NOUN
easat-5206	161	2	significantly	significantly	ADV
easat-5206	161	3	mediates	mediate	VERB
easat-5206	161	4	the	the	DET
easat-5206	161	5	impact	impact	NOUN
easat-5206	161	6	of	of	ADP
easat-5206	161	7	service	service	NOUN
easat-5206	161	8	quality	quality	NOUN
easat-5206	161	9	and	and	CCONJ
easat-5206	161	10	marketing	marketing	NOUN
easat-5206	161	11	mix	mix	NOUN
easat-5206	161	12	on	on	ADP
easat-5206	161	13	loyalty	loyalty	NOUN
easat-5206	161	14	(	(	PUNCT
easat-5206	161	15	indirect	indirect	ADJ
easat-5206	161	16	effect	effect	NOUN
easat-5206	161	17	β	β	X
easat-5206	161	18	=	=	NOUN
easat-5206	161	19	0.175	0.175	NUM
easat-5206	161	20	,	,	PUNCT
easat-5206	161	21	p	p	X
easat-5206	161	22	<	<	X
easat-5206	161	23	0.05	0.05	NUM
easat-5206	161	24	)	)	PUNCT
easat-5206	161	25	,	,	PUNCT
easat-5206	161	26	while	while	SCONJ
easat-5206	161	27	satisfaction	satisfaction	NOUN
easat-5206	161	28	plays	play	VERB
easat-5206	161	29	a	a	DET
easat-5206	161	30	similar	similar	ADJ
easat-5206	161	31	role	role	NOUN
easat-5206	161	32	(	(	PUNCT
easat-5206	161	33	indirect	indirect	ADJ
easat-5206	161	34	effect	effect	NOUN
easat-5206	161	35	β	β	X
easat-5206	161	36	=	=	NOUN
easat-5206	161	37	0.171	0.171	NUM
easat-5206	161	38	,	,	PUNCT
easat-5206	161	39	p	p	X
easat-5206	161	40	<	<	X
easat-5206	161	41	0.05	0.05	NUM
easat-5206	161	42	)	)	PUNCT
easat-5206	161	43	.	.	PUNCT
easat-5206	162	1	these	these	DET
easat-5206	162	2	findings	finding	NOUN
easat-5206	162	3	highlight	highlight	VERB
easat-5206	162	4	the	the	DET
easat-5206	162	5	importance	importance	NOUN
easat-5206	162	6	of	of	ADP
easat-5206	162	7	fostering	foster	VERB
easat-5206	162	8	trust	trust	NOUN
easat-5206	162	9	and	and	CCONJ
easat-5206	162	10	satisfaction	satisfaction	NOUN
easat-5206	162	11	as	as	ADP
easat-5206	162	12	intermediary	intermediary	ADJ
easat-5206	162	13	steps	step	NOUN
easat-5206	162	14	toward	toward	ADP
easat-5206	162	15	building	building	NOUN
easat-5206	162	16	loyalty	loyalty	NOUN
easat-5206	162	17	.	.	PUNCT
easat-5206	163	1	in	in	ADP
easat-5206	163	2	the	the	DET
easat-5206	163	3	shipping	shipping	NOUN
easat-5206	163	4	industry	industry	NOUN
easat-5206	163	5	,	,	PUNCT
easat-5206	163	6	this	this	PRON
easat-5206	163	7	could	could	AUX
easat-5206	163	8	involve	involve	VERB
easat-5206	163	9	creating	create	VERB
easat-5206	163	10	a	a	DET
easat-5206	163	11	customer	customer	NOUN
easat-5206	163	12	-	-	PUNCT
easat-5206	163	13	centric	centric	NOUN
easat-5206	163	14	approach	approach	NOUN
easat-5206	163	15	that	that	PRON
easat-5206	163	16	prioritizes	prioritize	VERB
easat-5206	163	17	transparency	transparency	NOUN
easat-5206	163	18	,	,	PUNCT
easat-5206	163	19	reliability	reliability	NOUN
easat-5206	163	20	,	,	PUNCT
easat-5206	163	21	and	and	CCONJ
easat-5206	163	22	value	value	NOUN
easat-5206	163	23	creation	creation	NOUN
easat-5206	163	24	.	.	PUNCT
easat-5206	164	1	5.4	5.4	NUM
easat-5206	164	2	.	.	PUNCT
easat-5206	164	3	theoretical	theoretical	ADJ
easat-5206	164	4	implications	implication	NOUN
easat-5206	164	5	this	this	DET
easat-5206	164	6	study	study	NOUN
easat-5206	164	7	contributes	contribute	VERB
easat-5206	164	8	to	to	ADP
easat-5206	164	9	the	the	DET
easat-5206	164	10	literature	literature	NOUN
easat-5206	164	11	by	by	ADP
easat-5206	164	12	integrating	integrate	VERB
easat-5206	164	13	the	the	DET
easat-5206	164	14	concepts	concept	NOUN
easat-5206	164	15	of	of	ADP
easat-5206	164	16	service	service	NOUN
easat-5206	164	17	quality	quality	NOUN
easat-5206	164	18	,	,	PUNCT
easat-5206	164	19	marketing	marketing	NOUN
easat-5206	164	20	mix	mix	NOUN
easat-5206	164	21	,	,	PUNCT
easat-5206	164	22	customer	customer	NOUN
easat-5206	164	23	trust	trust	NOUN
easat-5206	164	24	,	,	PUNCT
easat-5206	164	25	and	and	CCONJ
easat-5206	164	26	customer	customer	NOUN
easat-5206	164	27	satisfaction	satisfaction	NOUN
easat-5206	164	28	within	within	ADP
easat-5206	164	29	the	the	DET
easat-5206	164	30	context	context	NOUN
easat-5206	164	31	of	of	ADP
easat-5206	164	32	the	the	DET
easat-5206	164	33	indonesian	indonesian	ADJ
easat-5206	164	34	shipping	shipping	NOUN
easat-5206	164	35	industry	industry	NOUN
easat-5206	164	36	.	.	PUNCT
easat-5206	165	1	it	it	PRON
easat-5206	165	2	confirms	confirm	VERB
easat-5206	165	3	the	the	DET
easat-5206	165	4	mediating	mediate	VERB
easat-5206	165	5	roles	role	NOUN
easat-5206	165	6	of	of	ADP
easat-5206	165	7	trust	trust	NOUN
easat-5206	165	8	and	and	CCONJ
easat-5206	165	9	satisfaction	satisfaction	NOUN
easat-5206	165	10	,	,	PUNCT
easat-5206	165	11	adding	add	VERB
easat-5206	165	12	to	to	ADP
easat-5206	165	13	the	the	DET
easat-5206	165	14	understanding	understanding	NOUN
easat-5206	165	15	of	of	ADP
easat-5206	165	16	how	how	SCONJ
easat-5206	165	17	these	these	DET
easat-5206	165	18	variables	variable	NOUN
easat-5206	165	19	interact	interact	VERB
easat-5206	165	20	to	to	PART
easat-5206	165	21	influence	influence	NOUN
easat-5206	165	22	loyalty	loyalty	NOUN
easat-5206	165	23	.	.	PUNCT
easat-5206	166	1	the	the	DET
easat-5206	166	2	findings	finding	NOUN
easat-5206	166	3	support	support	VERB
easat-5206	166	4	the	the	DET
easat-5206	166	5	theoretical	theoretical	ADJ
easat-5206	166	6	frameworks	framework	NOUN
easat-5206	166	7	of	of	ADP
easat-5206	166	8	servqual	servqual	ADJ
easat-5206	166	9	and	and	CCONJ
easat-5206	166	10	the	the	DET
easat-5206	166	11	7ps	7ps	ADJ
easat-5206	166	12	,	,	PUNCT
easat-5206	166	13	reinforcing	reinforce	VERB
easat-5206	166	14	their	their	PRON
easat-5206	166	15	applicability	applicability	NOUN
easat-5206	166	16	in	in	ADP
easat-5206	166	17	service	service	NOUN
easat-5206	166	18	industries	industry	NOUN
easat-5206	166	19	.	.	PUNCT
easat-5206	167	1	5.5	5.5	NUM
easat-5206	167	2	.	.	PUNCT
easat-5206	167	3	practical	practical	ADJ
easat-5206	167	4	implications	implication	NOUN
easat-5206	167	5	for	for	ADP
easat-5206	167	6	practitioners	practitioner	NOUN
easat-5206	167	7	,	,	PUNCT
easat-5206	167	8	the	the	DET
easat-5206	167	9	study	study	NOUN
easat-5206	167	10	provides	provide	VERB
easat-5206	167	11	actionable	actionable	ADJ
easat-5206	167	12	insights	insight	NOUN
easat-5206	167	13	into	into	ADP
easat-5206	167	14	improving	improve	VERB
easat-5206	167	15	customer	customer	NOUN
easat-5206	167	16	loyalty	loyalty	NOUN
easat-5206	167	17	:	:	PUNCT
easat-5206	167	18	•	•	PUNCT
easat-5206	167	19	invest	invest	VERB
easat-5206	167	20	in	in	ADP
easat-5206	167	21	service	service	NOUN
easat-5206	167	22	quality	quality	NOUN
easat-5206	167	23	consistent	consistent	ADJ
easat-5206	167	24	and	and	CCONJ
easat-5206	167	25	reliable	reliable	ADJ
easat-5206	167	26	service	service	NOUN
easat-5206	167	27	should	should	AUX
easat-5206	167	28	be	be	AUX
easat-5206	167	29	a	a	DET
easat-5206	167	30	top	top	ADJ
easat-5206	167	31	priority	priority	NOUN
easat-5206	167	32	to	to	PART
easat-5206	167	33	build	build	VERB
easat-5206	167	34	trust	trust	NOUN
easat-5206	167	35	.	.	PUNCT
easat-5206	168	1	•	•	NUM
easat-5206	168	2	optimize	optimize	NOUN
easat-5206	168	3	marketing	marketing	NOUN
easat-5206	168	4	mix	mix	NOUN
easat-5206	168	5	tailored	tailor	VERB
easat-5206	168	6	solutions	solution	NOUN
easat-5206	168	7	,	,	PUNCT
easat-5206	168	8	competitive	competitive	ADJ
easat-5206	168	9	pricing	pricing	NOUN
easat-5206	168	10	,	,	PUNCT
easat-5206	168	11	and	and	CCONJ
easat-5206	168	12	strategic	strategic	ADJ
easat-5206	168	13	promotions	promotion	NOUN
easat-5206	168	14	can	can	AUX
easat-5206	168	15	enhance	enhance	VERB
easat-5206	168	16	customer	customer	NOUN
easat-5206	168	17	satisfaction	satisfaction	NOUN
easat-5206	168	18	.	.	PUNCT
easat-5206	169	1	•	•	NUM
easat-5206	169	2	focus	focus	VERB
easat-5206	169	3	on	on	ADP
easat-5206	169	4	relationship	relationship	NOUN
easat-5206	169	5	management	management	NOUN
easat-5206	169	6	295	295	NUM
easat-5206	169	7	edelweiss	edelweiss	PROPN
easat-5206	169	8	applied	apply	VERB
easat-5206	169	9	science	science	NOUN
easat-5206	169	10	and	and	CCONJ
easat-5206	169	11	technology	technology	NOUN
easat-5206	169	12	issn	issn	PROPN
easat-5206	169	13	:	:	PUNCT
easat-5206	169	14	2576	2576	NUM
easat-5206	169	15	-	-	SYM
easat-5206	169	16	8484	8484	NUM
easat-5206	169	17	vol	vol	NOUN
easat-5206	169	18	.	.	PROPN
easat-5206	170	1	9	9	NUM
easat-5206	170	2	,	,	PUNCT
easat-5206	170	3	no	no	INTJ
easat-5206	170	4	.	.	NOUN
easat-5206	171	1	3	3	NUM
easat-5206	171	2	:	:	SYM
easat-5206	171	3	286	286	NUM
easat-5206	171	4	-	-	SYM
easat-5206	171	5	296	296	NUM
easat-5206	171	6	,	,	PUNCT
easat-5206	171	7	2025	2025	NUM
easat-5206	171	8	doi	doi	NOUN
easat-5206	171	9	:	:	PUNCT
easat-5206	171	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	171	11	©	©	PROPN
easat-5206	171	12	2025	2025	NUM
easat-5206	171	13	by	by	ADP
easat-5206	171	14	the	the	DET
easat-5206	171	15	authors	author	NOUN
easat-5206	171	16	;	;	PUNCT
easat-5206	171	17	licensee	licensee	PROPN
easat-5206	171	18	learning	learning	PROPN
easat-5206	171	19	gate	gate	PROPN
easat-5206	171	20	building	building	PROPN
easat-5206	171	21	trust	trust	PROPN
easat-5206	171	22	and	and	CCONJ
easat-5206	171	23	satisfaction	satisfaction	NOUN
easat-5206	171	24	through	through	ADP
easat-5206	171	25	transparent	transparent	ADJ
easat-5206	171	26	communication	communication	NOUN
easat-5206	171	27	and	and	CCONJ
easat-5206	171	28	personalized	personalized	ADJ
easat-5206	171	29	service	service	NOUN
easat-5206	171	30	will	will	AUX
easat-5206	171	31	lead	lead	VERB
easat-5206	171	32	to	to	ADP
easat-5206	171	33	long	long	ADJ
easat-5206	171	34	-	-	PUNCT
easat-5206	171	35	term	term	NOUN
easat-5206	171	36	loyalty	loyalty	NOUN
easat-5206	171	37	.	.	PUNCT
easat-5206	172	1	5.6	5.6	NUM
easat-5206	172	2	.	.	PUNCT
easat-5206	172	3	limitations	limitation	NOUN
easat-5206	172	4	and	and	CCONJ
easat-5206	172	5	future	future	ADJ
easat-5206	172	6	research	research	NOUN
easat-5206	172	7	while	while	SCONJ
easat-5206	172	8	the	the	DET
easat-5206	172	9	study	study	NOUN
easat-5206	172	10	offers	offer	VERB
easat-5206	172	11	significant	significant	ADJ
easat-5206	172	12	insights	insight	NOUN
easat-5206	172	13	,	,	PUNCT
easat-5206	172	14	several	several	ADJ
easat-5206	172	15	limitations	limitation	NOUN
easat-5206	172	16	should	should	AUX
easat-5206	172	17	be	be	AUX
easat-5206	172	18	acknowledged	acknowledge	VERB
easat-5206	172	19	.	.	PUNCT
easat-5206	173	1	first	first	ADV
easat-5206	173	2	,	,	PUNCT
easat-5206	173	3	the	the	DET
easat-5206	173	4	sample	sample	NOUN
easat-5206	173	5	is	be	AUX
easat-5206	173	6	limited	limit	VERB
easat-5206	173	7	to	to	ADP
easat-5206	173	8	shipping	shipping	NOUN
easat-5206	173	9	companies	company	NOUN
easat-5206	173	10	within	within	ADP
easat-5206	173	11	indonesia	indonesia	PROPN
easat-5206	173	12	,	,	PUNCT
easat-5206	173	13	which	which	PRON
easat-5206	173	14	may	may	AUX
easat-5206	173	15	affect	affect	VERB
easat-5206	173	16	the	the	DET
easat-5206	173	17	generalizability	generalizability	NOUN
easat-5206	173	18	of	of	ADP
easat-5206	173	19	the	the	DET
easat-5206	173	20	findings	finding	NOUN
easat-5206	173	21	.	.	PUNCT
easat-5206	174	1	future	future	ADJ
easat-5206	174	2	research	research	NOUN
easat-5206	174	3	could	could	AUX
easat-5206	174	4	explore	explore	VERB
easat-5206	174	5	other	other	ADJ
easat-5206	174	6	industries	industry	NOUN
easat-5206	174	7	or	or	CCONJ
easat-5206	174	8	expand	expand	VERB
easat-5206	174	9	the	the	DET
easat-5206	174	10	sample	sample	NOUN
easat-5206	174	11	to	to	PART
easat-5206	174	12	include	include	VERB
easat-5206	174	13	international	international	ADJ
easat-5206	174	14	contexts	contexts	NOUN
easat-5206	174	15	.	.	PUNCT
easat-5206	175	1	additionally	additionally	ADV
easat-5206	175	2	,	,	PUNCT
easat-5206	175	3	incorporating	incorporate	VERB
easat-5206	175	4	qualitative	qualitative	ADJ
easat-5206	175	5	methods	method	NOUN
easat-5206	175	6	could	could	AUX
easat-5206	175	7	provide	provide	VERB
easat-5206	175	8	deeper	deep	ADJ
easat-5206	175	9	insights	insight	NOUN
easat-5206	175	10	into	into	ADP
easat-5206	175	11	customer	customer	NOUN
easat-5206	175	12	perceptions	perception	NOUN
easat-5206	175	13	and	and	CCONJ
easat-5206	175	14	behaviors	behavior	NOUN
easat-5206	175	15	.	.	PUNCT
easat-5206	176	1	6	6	X
easat-5206	176	2	.	.	X
easat-5206	176	3	conclusion	conclusion	NOUN
easat-5206	176	4	this	this	DET
easat-5206	176	5	study	study	NOUN
easat-5206	176	6	investigates	investigate	VERB
easat-5206	176	7	the	the	DET
easat-5206	176	8	influence	influence	NOUN
easat-5206	176	9	of	of	ADP
easat-5206	176	10	service	service	NOUN
easat-5206	176	11	quality	quality	NOUN
easat-5206	176	12	and	and	CCONJ
easat-5206	176	13	marketing	marketing	NOUN
easat-5206	176	14	mix	mix	NOUN
easat-5206	176	15	on	on	ADP
easat-5206	176	16	customer	customer	NOUN
easat-5206	176	17	loyalty	loyalty	NOUN
easat-5206	176	18	,	,	PUNCT
easat-5206	176	19	with	with	ADP
easat-5206	176	20	customer	customer	NOUN
easat-5206	176	21	trust	trust	NOUN
easat-5206	176	22	and	and	CCONJ
easat-5206	176	23	customer	customer	NOUN
easat-5206	176	24	satisfaction	satisfaction	NOUN
easat-5206	176	25	as	as	ADP
easat-5206	176	26	mediating	mediate	VERB
easat-5206	176	27	variables	variable	NOUN
easat-5206	176	28	,	,	PUNCT
easat-5206	176	29	in	in	ADP
easat-5206	176	30	the	the	DET
easat-5206	176	31	indonesian	indonesian	ADJ
easat-5206	176	32	shipping	shipping	NOUN
easat-5206	176	33	industry	industry	NOUN
easat-5206	176	34	.	.	PUNCT
easat-5206	177	1	the	the	DET
easat-5206	177	2	findings	finding	NOUN
easat-5206	177	3	provide	provide	VERB
easat-5206	177	4	several	several	ADJ
easat-5206	177	5	significant	significant	ADJ
easat-5206	177	6	insights	insight	NOUN
easat-5206	177	7	:	:	PUNCT
easat-5206	177	8	•	•	NUM
easat-5206	177	9	direct	direct	ADJ
easat-5206	177	10	effects	effect	NOUN
easat-5206	177	11	:	:	PUNCT
easat-5206	177	12	service	service	NOUN
easat-5206	177	13	quality	quality	NOUN
easat-5206	177	14	and	and	CCONJ
easat-5206	177	15	marketing	marketing	NOUN
easat-5206	177	16	mix	mix	NOUN
easat-5206	177	17	both	both	PRON
easat-5206	177	18	have	have	VERB
easat-5206	177	19	significant	significant	ADJ
easat-5206	177	20	direct	direct	ADJ
easat-5206	177	21	effects	effect	NOUN
easat-5206	177	22	on	on	ADP
easat-5206	177	23	customer	customer	NOUN
easat-5206	177	24	loyalty	loyalty	NOUN
easat-5206	177	25	.	.	PUNCT
easat-5206	178	1	high	high	ADJ
easat-5206	178	2	-	-	PUNCT
easat-5206	178	3	quality	quality	NOUN
easat-5206	178	4	services	service	NOUN
easat-5206	178	5	,	,	PUNCT
easat-5206	178	6	characterized	characterize	VERB
easat-5206	178	7	by	by	ADP
easat-5206	178	8	reliability	reliability	NOUN
easat-5206	178	9	,	,	PUNCT
easat-5206	178	10	responsiveness	responsiveness	NOUN
easat-5206	178	11	,	,	PUNCT
easat-5206	178	12	and	and	CCONJ
easat-5206	178	13	assurance	assurance	NOUN
easat-5206	178	14	,	,	PUNCT
easat-5206	178	15	enhance	enhance	VERB
easat-5206	178	16	trust	trust	NOUN
easat-5206	178	17	and	and	CCONJ
easat-5206	178	18	loyalty	loyalty	NOUN
easat-5206	178	19	.	.	PUNCT
easat-5206	179	1	similarly	similarly	ADV
easat-5206	179	2	,	,	PUNCT
easat-5206	179	3	an	an	DET
easat-5206	179	4	effective	effective	ADJ
easat-5206	179	5	marketing	marketing	NOUN
easat-5206	179	6	mix	mix	NOUN
easat-5206	179	7	,	,	PUNCT
easat-5206	179	8	including	include	VERB
easat-5206	179	9	competitive	competitive	ADJ
easat-5206	179	10	pricing	pricing	NOUN
easat-5206	179	11	,	,	PUNCT
easat-5206	179	12	tailored	tailor	VERB
easat-5206	179	13	product	product	NOUN
easat-5206	179	14	offerings	offering	NOUN
easat-5206	179	15	,	,	PUNCT
easat-5206	179	16	and	and	CCONJ
easat-5206	179	17	strategic	strategic	ADJ
easat-5206	179	18	promotions	promotion	NOUN
easat-5206	179	19	,	,	PUNCT
easat-5206	179	20	positively	positively	ADV
easat-5206	179	21	influences	influence	VERB
easat-5206	179	22	satisfaction	satisfaction	NOUN
easat-5206	179	23	and	and	CCONJ
easat-5206	179	24	loyalty	loyalty	NOUN
easat-5206	179	25	.	.	PUNCT
easat-5206	180	1	•	•	NOUN
easat-5206	180	2	mediating	mediate	VERB
easat-5206	180	3	roles	role	NOUN
easat-5206	180	4	of	of	ADP
easat-5206	180	5	trust	trust	NOUN
easat-5206	180	6	and	and	CCONJ
easat-5206	180	7	satisfaction	satisfaction	NOUN
easat-5206	180	8	:	:	PUNCT
easat-5206	180	9	customer	customer	NOUN
easat-5206	180	10	trust	trust	NOUN
easat-5206	180	11	and	and	CCONJ
easat-5206	180	12	satisfaction	satisfaction	NOUN
easat-5206	180	13	are	be	AUX
easat-5206	180	14	pivotal	pivotal	ADJ
easat-5206	180	15	mediators	mediator	NOUN
easat-5206	180	16	in	in	ADP
easat-5206	180	17	the	the	DET
easat-5206	180	18	relationships	relationship	NOUN
easat-5206	180	19	between	between	ADP
easat-5206	180	20	service	service	NOUN
easat-5206	180	21	quality	quality	NOUN
easat-5206	180	22	,	,	PUNCT
easat-5206	180	23	marketing	marketing	NOUN
easat-5206	180	24	mix	mix	NOUN
easat-5206	180	25	,	,	PUNCT
easat-5206	180	26	and	and	CCONJ
easat-5206	180	27	customer	customer	NOUN
easat-5206	180	28	loyalty	loyalty	NOUN
easat-5206	180	29	.	.	PUNCT
easat-5206	181	1	trust	trust	NOUN
easat-5206	181	2	serves	serve	VERB
easat-5206	181	3	as	as	ADP
easat-5206	181	4	the	the	DET
easat-5206	181	5	foundation	foundation	NOUN
easat-5206	181	6	for	for	ADP
easat-5206	181	7	long	long	ADJ
easat-5206	181	8	-	-	PUNCT
easat-5206	181	9	term	term	NOUN
easat-5206	181	10	customer	customer	NOUN
easat-5206	181	11	relationships	relationship	NOUN
easat-5206	181	12	,	,	PUNCT
easat-5206	181	13	while	while	SCONJ
easat-5206	181	14	satisfaction	satisfaction	NOUN
easat-5206	181	15	ensures	ensure	VERB
easat-5206	181	16	continued	continued	ADJ
easat-5206	181	17	engagement	engagement	NOUN
easat-5206	181	18	and	and	CCONJ
easat-5206	181	19	positive	positive	ADJ
easat-5206	181	20	recommendations	recommendation	NOUN
easat-5206	181	21	.	.	PUNCT
easat-5206	182	1	•	•	NUM
easat-5206	182	2	theoretical	theoretical	ADJ
easat-5206	182	3	contributions	contribution	NOUN
easat-5206	182	4	:	:	PUNCT
easat-5206	182	5	this	this	DET
easat-5206	182	6	study	study	NOUN
easat-5206	182	7	reinforces	reinforce	VERB
easat-5206	182	8	existing	exist	VERB
easat-5206	182	9	theories	theory	NOUN
easat-5206	182	10	such	such	ADJ
easat-5206	182	11	as	as	ADP
easat-5206	182	12	servqual	servqual	ADJ
easat-5206	182	13	and	and	CCONJ
easat-5206	182	14	the	the	DET
easat-5206	182	15	7ps	7ps	ADJ
easat-5206	182	16	framework	framework	NOUN
easat-5206	182	17	,	,	PUNCT
easat-5206	182	18	confirming	confirm	VERB
easat-5206	182	19	their	their	PRON
easat-5206	182	20	relevance	relevance	NOUN
easat-5206	182	21	in	in	ADP
easat-5206	182	22	the	the	DET
easat-5206	182	23	shipping	shipping	NOUN
easat-5206	182	24	industry	industry	NOUN
easat-5206	182	25	.	.	PUNCT
easat-5206	183	1	it	it	PRON
easat-5206	183	2	also	also	ADV
easat-5206	183	3	extends	extend	VERB
easat-5206	183	4	the	the	DET
easat-5206	183	5	literature	literature	NOUN
easat-5206	183	6	by	by	ADP
easat-5206	183	7	demonstrating	demonstrate	VERB
easat-5206	183	8	how	how	SCONJ
easat-5206	183	9	trust	trust	NOUN
easat-5206	183	10	and	and	CCONJ
easat-5206	183	11	satisfaction	satisfaction	NOUN
easat-5206	183	12	mediate	mediate	VERB
easat-5206	183	13	the	the	DET
easat-5206	183	14	effects	effect	NOUN
easat-5206	183	15	of	of	ADP
easat-5206	183	16	service	service	NOUN
easat-5206	183	17	quality	quality	NOUN
easat-5206	183	18	and	and	CCONJ
easat-5206	183	19	marketing	marketing	NOUN
easat-5206	183	20	mix	mix	NOUN
easat-5206	183	21	on	on	ADP
easat-5206	183	22	loyalty	loyalty	NOUN
easat-5206	183	23	.	.	PUNCT
easat-5206	184	1	•	•	NUM
easat-5206	184	2	practical	practical	ADJ
easat-5206	184	3	implications	implication	NOUN
easat-5206	184	4	:	:	PUNCT
easat-5206	184	5	shipping	shipping	NOUN
easat-5206	184	6	companies	company	NOUN
easat-5206	184	7	can	can	AUX
easat-5206	184	8	enhance	enhance	VERB
easat-5206	184	9	customer	customer	NOUN
easat-5206	184	10	loyalty	loyalty	NOUN
easat-5206	184	11	by	by	ADP
easat-5206	184	12	focusing	focus	VERB
easat-5206	184	13	on	on	ADP
easat-5206	184	14	consistent	consistent	ADJ
easat-5206	184	15	service	service	NOUN
easat-5206	184	16	quality	quality	NOUN
easat-5206	184	17	and	and	CCONJ
easat-5206	184	18	optimizing	optimize	VERB
easat-5206	184	19	their	their	PRON
easat-5206	184	20	marketing	marketing	NOUN
easat-5206	184	21	strategies	strategy	NOUN
easat-5206	184	22	.	.	PUNCT
easat-5206	185	1	building	build	VERB
easat-5206	185	2	customer	customer	NOUN
easat-5206	185	3	trust	trust	NOUN
easat-5206	185	4	and	and	CCONJ
easat-5206	185	5	satisfaction	satisfaction	NOUN
easat-5206	185	6	through	through	ADP
easat-5206	185	7	transparent	transparent	ADJ
easat-5206	185	8	communication	communication	NOUN
easat-5206	185	9	,	,	PUNCT
easat-5206	185	10	reliable	reliable	ADJ
easat-5206	185	11	services	service	NOUN
easat-5206	185	12	,	,	PUNCT
easat-5206	185	13	and	and	CCONJ
easat-5206	185	14	value	value	NOUN
easat-5206	185	15	-	-	PUNCT
easat-5206	185	16	driven	drive	VERB
easat-5206	185	17	marketing	marketing	NOUN
easat-5206	185	18	efforts	effort	NOUN
easat-5206	185	19	are	be	AUX
easat-5206	185	20	essential	essential	ADJ
easat-5206	185	21	for	for	ADP
easat-5206	185	22	sustaining	sustain	VERB
easat-5206	185	23	competitive	competitive	ADJ
easat-5206	185	24	advantage	advantage	NOUN
easat-5206	185	25	.	.	PUNCT
easat-5206	186	1	•	•	NUM
easat-5206	186	2	recommendations	recommendation	NOUN
easat-5206	186	3	for	for	ADP
easat-5206	186	4	future	future	ADJ
easat-5206	186	5	research	research	NOUN
easat-5206	186	6	while	while	SCONJ
easat-5206	186	7	this	this	DET
easat-5206	186	8	study	study	NOUN
easat-5206	186	9	offers	offer	VERB
easat-5206	186	10	valuable	valuable	ADJ
easat-5206	186	11	contributions	contribution	NOUN
easat-5206	186	12	,	,	PUNCT
easat-5206	186	13	future	future	ADJ
easat-5206	186	14	research	research	NOUN
easat-5206	186	15	could	could	AUX
easat-5206	186	16	expand	expand	VERB
easat-5206	186	17	the	the	DET
easat-5206	186	18	scope	scope	NOUN
easat-5206	186	19	to	to	PART
easat-5206	186	20	include	include	VERB
easat-5206	186	21	other	other	ADJ
easat-5206	186	22	industries	industry	NOUN
easat-5206	186	23	or	or	CCONJ
easat-5206	186	24	regions	region	NOUN
easat-5206	186	25	to	to	PART
easat-5206	186	26	validate	validate	VERB
easat-5206	186	27	the	the	DET
easat-5206	186	28	findings	finding	NOUN
easat-5206	186	29	further	far	ADV
easat-5206	186	30	.	.	PUNCT
easat-5206	187	1	additionally	additionally	ADV
easat-5206	187	2	,	,	PUNCT
easat-5206	187	3	qualitative	qualitative	ADJ
easat-5206	187	4	approaches	approach	NOUN
easat-5206	187	5	could	could	AUX
easat-5206	187	6	provide	provide	VERB
easat-5206	187	7	richer	rich	ADJ
easat-5206	187	8	insights	insight	NOUN
easat-5206	187	9	into	into	ADP
easat-5206	187	10	customer	customer	NOUN
easat-5206	187	11	perceptions	perception	NOUN
easat-5206	187	12	and	and	CCONJ
easat-5206	187	13	preferences	preference	NOUN
easat-5206	187	14	.	.	PUNCT
easat-5206	188	1	transparency	transparency	NOUN
easat-5206	188	2	:	:	PUNCT
easat-5206	188	3	the	the	DET
easat-5206	188	4	authors	author	NOUN
easat-5206	188	5	confirm	confirm	VERB
easat-5206	188	6	that	that	SCONJ
easat-5206	188	7	the	the	DET
easat-5206	188	8	manuscript	manuscript	NOUN
easat-5206	188	9	is	be	AUX
easat-5206	188	10	an	an	DET
easat-5206	188	11	honest	honest	ADJ
easat-5206	188	12	,	,	PUNCT
easat-5206	188	13	accurate	accurate	ADJ
easat-5206	188	14	,	,	PUNCT
easat-5206	188	15	and	and	CCONJ
easat-5206	188	16	transparent	transparent	ADJ
easat-5206	188	17	account	account	NOUN
easat-5206	188	18	of	of	ADP
easat-5206	188	19	the	the	DET
easat-5206	188	20	study	study	NOUN
easat-5206	188	21	;	;	PUNCT
easat-5206	188	22	that	that	SCONJ
easat-5206	188	23	no	no	DET
easat-5206	188	24	vital	vital	ADJ
easat-5206	188	25	features	feature	NOUN
easat-5206	188	26	of	of	ADP
easat-5206	188	27	the	the	DET
easat-5206	188	28	study	study	NOUN
easat-5206	188	29	have	have	AUX
easat-5206	188	30	been	be	AUX
easat-5206	188	31	omitted	omit	VERB
easat-5206	188	32	;	;	PUNCT
easat-5206	188	33	and	and	CCONJ
easat-5206	188	34	that	that	SCONJ
easat-5206	188	35	any	any	DET
easat-5206	188	36	discrepancies	discrepancy	NOUN
easat-5206	188	37	from	from	ADP
easat-5206	188	38	the	the	DET
easat-5206	188	39	study	study	NOUN
easat-5206	188	40	as	as	SCONJ
easat-5206	188	41	planned	plan	VERB
easat-5206	188	42	have	have	AUX
easat-5206	188	43	been	be	AUX
easat-5206	188	44	explained	explain	VERB
easat-5206	188	45	.	.	PUNCT
easat-5206	189	1	this	this	DET
easat-5206	189	2	study	study	NOUN
easat-5206	189	3	followed	follow	VERB
easat-5206	189	4	all	all	DET
easat-5206	189	5	ethical	ethical	ADJ
easat-5206	189	6	practices	practice	NOUN
easat-5206	189	7	during	during	ADP
easat-5206	189	8	writing	writing	NOUN
easat-5206	189	9	.	.	PUNCT
easat-5206	190	1	copyright	copyright	NOUN
easat-5206	190	2	:	:	PUNCT
easat-5206	190	3	©	©	PROPN
easat-5206	190	4	2025	2025	NUM
easat-5206	190	5	by	by	ADP
easat-5206	190	6	the	the	DET
easat-5206	190	7	authors	author	NOUN
easat-5206	190	8	.	.	PUNCT
easat-5206	191	1	this	this	DET
easat-5206	191	2	open	open	ADJ
easat-5206	191	3	-	-	PUNCT
easat-5206	191	4	access	access	NOUN
easat-5206	191	5	article	article	NOUN
easat-5206	191	6	is	be	AUX
easat-5206	191	7	distributed	distribute	VERB
easat-5206	191	8	under	under	ADP
easat-5206	191	9	the	the	DET
easat-5206	191	10	terms	term	NOUN
easat-5206	191	11	and	and	CCONJ
easat-5206	191	12	conditions	condition	NOUN
easat-5206	191	13	of	of	ADP
easat-5206	191	14	the	the	DET
easat-5206	191	15	creative	creative	ADJ
easat-5206	191	16	commons	common	NOUN
easat-5206	191	17	attribution	attribution	NOUN
easat-5206	191	18	(	(	PUNCT
easat-5206	191	19	cc	cc	NOUN
easat-5206	191	20	by	by	ADP
easat-5206	191	21	)	)	PUNCT
easat-5206	191	22	license	license	NOUN
easat-5206	191	23	(	(	PUNCT
easat-5206	191	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-5206	191	25	)	)	PUNCT
easat-5206	191	26	.	.	PUNCT
easat-5206	192	1	references	reference	NOUN
easat-5206	192	2	[	[	X
easat-5206	192	3	1	1	NUM
easat-5206	192	4	]	]	PUNCT
easat-5206	192	5	l.	l.	PROPN
easat-5206	192	6	l.	l.	PROPN
easat-5206	192	7	berry	berry	PROPN
easat-5206	192	8	,	,	PUNCT
easat-5206	192	9	v.	v.	ADP
easat-5206	192	10	a.	a.	PROPN
easat-5206	192	11	zeithaml	zeithaml	PROPN
easat-5206	192	12	,	,	PUNCT
easat-5206	192	13	and	and	CCONJ
easat-5206	192	14	a.	a.	NOUN
easat-5206	192	15	parasuraman	parasuraman	NOUN
easat-5206	192	16	,	,	PUNCT
easat-5206	192	17	"	"	PUNCT
easat-5206	192	18	quality	quality	NOUN
easat-5206	192	19	counts	count	NOUN
easat-5206	192	20	in	in	ADP
easat-5206	192	21	services	service	NOUN
easat-5206	192	22	,	,	PUNCT
easat-5206	192	23	too	too	ADV
easat-5206	192	24	,	,	PUNCT
easat-5206	192	25	"	"	PUNCT
easat-5206	192	26	business	business	NOUN
easat-5206	192	27	horizons	horizon	NOUN
easat-5206	192	28	,	,	PUNCT
easat-5206	192	29	vol	vol	NOUN
easat-5206	192	30	.	.	PROPN
easat-5206	192	31	28	28	NUM
easat-5206	192	32	,	,	PUNCT
easat-5206	192	33	no	no	INTJ
easat-5206	192	34	.	.	NOUN
easat-5206	192	35	3	3	NUM
easat-5206	192	36	,	,	PUNCT
easat-5206	192	37	pp	pp	ADJ
easat-5206	192	38	.	.	PUNCT
easat-5206	193	1	44	44	NUM
easat-5206	193	2	-	-	SYM
easat-5206	193	3	52	52	NUM
easat-5206	193	4	,	,	PUNCT
easat-5206	193	5	1985	1985	NUM
easat-5206	193	6	.	.	PUNCT
easat-5206	194	1	[	[	X
easat-5206	194	2	2	2	X
easat-5206	194	3	]	]	PUNCT
easat-5206	194	4	v.	v.	ADP
easat-5206	194	5	a.	a.	PROPN
easat-5206	194	6	zeithaml	zeithaml	PROPN
easat-5206	194	7	,	,	PUNCT
easat-5206	194	8	l.	l.	PROPN
easat-5206	194	9	l.	l.	PROPN
easat-5206	194	10	berry	berry	PROPN
easat-5206	194	11	,	,	PUNCT
easat-5206	194	12	and	and	CCONJ
easat-5206	194	13	a.	a.	NOUN
easat-5206	194	14	parasuraman	parasuraman	NOUN
easat-5206	194	15	,	,	PUNCT
easat-5206	194	16	"	"	PUNCT
easat-5206	194	17	the	the	DET
easat-5206	194	18	behavioral	behavioral	ADJ
easat-5206	194	19	consequences	consequence	NOUN
easat-5206	194	20	of	of	ADP
easat-5206	194	21	service	service	NOUN
easat-5206	194	22	quality	quality	NOUN
easat-5206	194	23	,	,	PUNCT
easat-5206	194	24	"	"	PUNCT
easat-5206	194	25	journal	journal	NOUN
easat-5206	194	26	of	of	ADP
easat-5206	194	27	marketing	marketing	NOUN
easat-5206	194	28	,	,	PUNCT
easat-5206	194	29	vol	vol	NOUN
easat-5206	194	30	.	.	PROPN
easat-5206	194	31	60	60	NUM
easat-5206	194	32	,	,	PUNCT
easat-5206	194	33	no	no	INTJ
easat-5206	194	34	.	.	NOUN
easat-5206	194	35	2	2	NUM
easat-5206	194	36	,	,	PUNCT
easat-5206	194	37	pp	pp	ADJ
easat-5206	194	38	.	.	PUNCT
easat-5206	195	1	31–46	31–46	NUM
easat-5206	195	2	,	,	PUNCT
easat-5206	195	3	1996	1996	NUM
easat-5206	195	4	.	.	PUNCT
easat-5206	196	1	https://doi.org/10.1177/002224299606000203	https://doi.org/10.1177/002224299606000203	PRON
easat-5206	196	2	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-5206	196	3	https://doi.org/10.1177/002224299606000203	https://doi.org/10.1177/002224299606000203	PART
easat-5206	196	4	296	296	NUM
easat-5206	196	5	edelweiss	edelweiss	PROPN
easat-5206	196	6	applied	apply	VERB
easat-5206	196	7	science	science	NOUN
easat-5206	196	8	and	and	CCONJ
easat-5206	196	9	technology	technology	NOUN
easat-5206	196	10	issn	issn	PROPN
easat-5206	196	11	:	:	PUNCT
easat-5206	196	12	2576	2576	NUM
easat-5206	196	13	-	-	SYM
easat-5206	196	14	8484	8484	NUM
easat-5206	196	15	vol	vol	NOUN
easat-5206	196	16	.	.	PROPN
easat-5206	197	1	9	9	NUM
easat-5206	197	2	,	,	PUNCT
easat-5206	197	3	no	no	INTJ
easat-5206	197	4	.	.	NOUN
easat-5206	198	1	3	3	NUM
easat-5206	198	2	:	:	SYM
easat-5206	198	3	286	286	NUM
easat-5206	198	4	-	-	SYM
easat-5206	198	5	296	296	NUM
easat-5206	198	6	,	,	PUNCT
easat-5206	198	7	2025	2025	NUM
easat-5206	198	8	doi	doi	NOUN
easat-5206	198	9	:	:	PUNCT
easat-5206	198	10	10.55214/25768484.v9i3.5206	10.55214/25768484.v9i3.5206	PROPN
easat-5206	198	11	©	©	PROPN
easat-5206	198	12	2025	2025	NUM
easat-5206	198	13	by	by	ADP
easat-5206	198	14	the	the	DET
easat-5206	198	15	authors	author	NOUN
easat-5206	198	16	;	;	PUNCT
easat-5206	198	17	licensee	licensee	PROPN
easat-5206	198	18	learning	learning	NOUN
easat-5206	198	19	gate	gate	NOUN
easat-5206	199	1	[	[	X
easat-5206	199	2	3	3	NUM
easat-5206	199	3	]	]	PUNCT
easat-5206	199	4	e.	e.	PROPN
easat-5206	199	5	j.	j.	PROPN
easat-5206	199	6	mccarthy	mccarthy	PROPN
easat-5206	199	7	,	,	PUNCT
easat-5206	199	8	"	"	PUNCT
easat-5206	199	9	basic	basic	ADJ
easat-5206	199	10	marketing	marketing	NOUN
easat-5206	199	11	:	:	PUNCT
easat-5206	199	12	a	a	DET
easat-5206	199	13	managerial	managerial	ADJ
easat-5206	199	14	approach	approach	NOUN
easat-5206	199	15	,	,	PUNCT
easat-5206	199	16	"	"	PUNCT
easat-5206	199	17	1964	1964	NUM
easat-5206	199	18	.	.	PUNCT
easat-5206	200	1	[	[	X
easat-5206	200	2	4	4	X
easat-5206	200	3	]	]	X
easat-5206	200	4	b.	b.	PROPN
easat-5206	200	5	h.	h.	PROPN
easat-5206	200	6	booms	booms	PROPN
easat-5206	200	7	and	and	CCONJ
easat-5206	200	8	m.	m.	PROPN
easat-5206	200	9	j.	j.	PROPN
easat-5206	200	10	bitner	bitner	PROPN
easat-5206	200	11	,	,	PUNCT
easat-5206	200	12	marketing	marketing	NOUN
easat-5206	200	13	strategies	strategy	NOUN
easat-5206	200	14	and	and	CCONJ
easat-5206	200	15	organizational	organizational	ADJ
easat-5206	200	16	structures	structure	NOUN
easat-5206	200	17	for	for	ADP
easat-5206	200	18	service	service	NOUN
easat-5206	200	19	firms	firm	NOUN
easat-5206	200	20	,	,	PUNCT
easat-5206	200	21	in	in	ADP
easat-5206	200	22	marketing	marketing	NOUN
easat-5206	200	23	of	of	ADP
easat-5206	200	24	services	service	NOUN
easat-5206	200	25	.	.	PUNCT
easat-5206	201	1	united	united	PROPN
easat-5206	201	2	states	states	PROPN
easat-5206	201	3	:	:	PUNCT
easat-5206	201	4	american	american	PROPN
easat-5206	201	5	marketing	marketing	PROPN
easat-5206	201	6	association	association	PROPN
easat-5206	201	7	,	,	PUNCT
easat-5206	201	8	1981	1981	NUM
easat-5206	201	9	.	.	PUNCT
easat-5206	202	1	[	[	X
easat-5206	202	2	5	5	NUM
easat-5206	202	3	]	]	X
easat-5206	202	4	r.	r.	PROPN
easat-5206	202	5	m.	m.	PROPN
easat-5206	202	6	morgan	morgan	PROPN
easat-5206	202	7	and	and	CCONJ
easat-5206	202	8	s.	s.	PROPN
easat-5206	202	9	d.	d.	PROPN
easat-5206	202	10	hunt	hunt	PROPN
easat-5206	202	11	,	,	PUNCT
easat-5206	202	12	"	"	PUNCT
easat-5206	202	13	the	the	DET
easat-5206	202	14	commitment	commitment	NOUN
easat-5206	202	15	-	-	PUNCT
easat-5206	202	16	trust	trust	NOUN
easat-5206	202	17	theory	theory	NOUN
easat-5206	202	18	of	of	ADP
easat-5206	202	19	relationship	relationship	NOUN
easat-5206	202	20	marketing	marketing	NOUN
easat-5206	202	21	,	,	PUNCT
easat-5206	202	22	"	"	PUNCT
easat-5206	202	23	journal	journal	NOUN
easat-5206	202	24	of	of	ADP
easat-5206	202	25	marketing	marketing	NOUN
easat-5206	202	26	,	,	PUNCT
easat-5206	202	27	vol	vol	NOUN
easat-5206	202	28	.	.	PROPN
easat-5206	203	1	58	58	NUM
easat-5206	203	2	,	,	PUNCT
easat-5206	203	3	no	no	INTJ
easat-5206	203	4	.	.	NOUN
easat-5206	203	5	3	3	NUM
easat-5206	203	6	,	,	PUNCT
easat-5206	203	7	pp	pp	ADJ
easat-5206	203	8	.	.	PUNCT
easat-5206	204	1	20	20	NUM
easat-5206	204	2	-	-	SYM
easat-5206	204	3	38	38	NUM
easat-5206	204	4	,	,	PUNCT
easat-5206	204	5	1994	1994	NUM
easat-5206	204	6	.	.	PUNCT
easat-5206	205	1	https://doi.org/10.2307/1252308	https://doi.org/10.2307/1252308	X
easat-5206	206	1	[	[	X
easat-5206	206	2	6	6	NUM
easat-5206	206	3	]	]	PUNCT
easat-5206	206	4	p.	p.	NOUN
easat-5206	206	5	kotler	kotler	PROPN
easat-5206	206	6	and	and	CCONJ
easat-5206	206	7	k.	k.	PROPN
easat-5206	206	8	l.	l.	PROPN
easat-5206	206	9	keller	keller	PROPN
easat-5206	206	10	,	,	PUNCT
easat-5206	206	11	marketing	marketing	NOUN
easat-5206	206	12	management	management	NOUN
easat-5206	206	13	,	,	PUNCT
easat-5206	206	14	15th	15th	ADJ
easat-5206	206	15	ed	ed	NOUN
easat-5206	206	16	.	.	PUNCT
easat-5206	207	1	usa	usa	PROPN
easat-5206	207	2	,	,	PUNCT
easat-5206	207	3	2016	2016	NUM
easat-5206	207	4	.	.	PUNCT
easat-5206	208	1	[	[	X
easat-5206	208	2	7	7	X
easat-5206	208	3	]	]	X
easat-5206	208	4	r.	r.	PROPN
easat-5206	208	5	l.	l.	PROPN
easat-5206	208	6	oliver	oliver	PROPN
easat-5206	208	7	,	,	PUNCT
easat-5206	208	8	"	"	PUNCT
easat-5206	208	9	whence	whence	ADP
easat-5206	208	10	consumer	consumer	NOUN
easat-5206	208	11	loyalty	loyalty	NOUN
easat-5206	208	12	?	?	PUNCT
easat-5206	208	13	,	,	PUNCT
easat-5206	208	14	"	"	PUNCT
easat-5206	208	15	journal	journal	NOUN
easat-5206	208	16	of	of	ADP
easat-5206	208	17	marketing	marketing	NOUN
easat-5206	208	18	,	,	PUNCT
easat-5206	208	19	vol	vol	NOUN
easat-5206	208	20	.	.	PROPN
easat-5206	208	21	63	63	NUM
easat-5206	208	22	,	,	PUNCT
easat-5206	208	23	no	no	INTJ
easat-5206	208	24	.	.	PUNCT
easat-5206	208	25	4_suppl1	4_suppl1	NUM
easat-5206	208	26	,	,	PUNCT
easat-5206	208	27	pp	pp	ADJ
easat-5206	208	28	.	.	PUNCT
easat-5206	209	1	33	33	NUM
easat-5206	209	2	-	-	SYM
easat-5206	209	3	44	44	NUM
easat-5206	209	4	,	,	PUNCT
easat-5206	209	5	1999	1999	NUM
easat-5206	209	6	.	.	PUNCT
easat-5206	210	1	[	[	X
easat-5206	210	2	8	8	NUM
easat-5206	210	3	]	]	PUNCT
easat-5206	210	4	a.	a.	NOUN
easat-5206	210	5	parasuraman	parasuraman	NOUN
easat-5206	210	6	,	,	PUNCT
easat-5206	210	7	v.	v.	ADP
easat-5206	210	8	a.	a.	NOUN
easat-5206	210	9	zeithaml	zeithaml	PROPN
easat-5206	210	10	,	,	PUNCT
easat-5206	210	11	and	and	CCONJ
easat-5206	210	12	l.	l.	PROPN
easat-5206	210	13	l.	l.	PROPN
easat-5206	210	14	berry	berry	PROPN
easat-5206	210	15	,	,	PUNCT
easat-5206	210	16	"	"	PUNCT
easat-5206	210	17	servqual	servqual	ADJ
easat-5206	210	18	:	:	PUNCT
easat-5206	210	19	a	a	DET
easat-5206	210	20	multiple	multiple	ADJ
easat-5206	210	21	-	-	PUNCT
easat-5206	210	22	item	item	NOUN
easat-5206	210	23	scale	scale	NOUN
easat-5206	210	24	for	for	ADP
easat-5206	210	25	measuring	measure	VERB
easat-5206	210	26	consumer	consumer	NOUN
easat-5206	210	27	perc	perc	NOUN
easat-5206	210	28	,	,	PUNCT
easat-5206	210	29	"	"	PUNCT
easat-5206	210	30	journal	journal	NOUN
easat-5206	210	31	of	of	ADP
easat-5206	210	32	retailing	retailing	NOUN
easat-5206	210	33	,	,	PUNCT
easat-5206	210	34	vol	vol	NOUN
easat-5206	210	35	.	.	PROPN
easat-5206	210	36	64	64	NUM
easat-5206	210	37	,	,	PUNCT
easat-5206	210	38	no	no	INTJ
easat-5206	210	39	.	.	NOUN
easat-5206	210	40	1	1	NUM
easat-5206	210	41	,	,	PUNCT
easat-5206	210	42	pp	pp	ADJ
easat-5206	210	43	.	.	PUNCT
easat-5206	211	1	12–40	12–40	NUM
easat-5206	211	2	,	,	PUNCT
easat-5206	211	3	1988	1988	NUM
easat-5206	211	4	.	.	PUNCT
easat-5206	212	1	https://doi.org/10.1016/s0148-2963(99)00084-3	https://doi.org/10.1016/s0148-2963(99)00084-3	NOUN
easat-5206	212	2	https://doi.org/10.2307/1252308	https://doi.org/10.2307/1252308	INTJ
easat-5206	212	3	https://doi.org/10.1016/s0148-2963(99)00084-3	https://doi.org/10.1016/s0148-2963(99)00084-3	NOUN