id	sid	tid	token	lemma	pos
easat-5251	1	1	edelweiss	edelweiss	PROPN
easat-5251	1	2	applied	apply	VERB
easat-5251	1	3	science	science	NOUN
easat-5251	1	4	and	and	CCONJ
easat-5251	1	5	technology	technology	NOUN
easat-5251	1	6	issn	issn	PROPN
easat-5251	1	7	:	:	PUNCT
easat-5251	1	8	2576	2576	NUM
easat-5251	1	9	-	-	SYM
easat-5251	1	10	8484	8484	NUM
easat-5251	1	11	vol	vol	NOUN
easat-5251	1	12	.	.	PROPN
easat-5251	2	1	9	9	NUM
easat-5251	2	2	,	,	PUNCT
easat-5251	2	3	no	no	INTJ
easat-5251	2	4	.	.	NOUN
easat-5251	2	5	3	3	NUM
easat-5251	2	6	,	,	PUNCT
easat-5251	2	7	511	511	NUM
easat-5251	2	8	-	-	SYM
easat-5251	2	9	526	526	NUM
easat-5251	2	10	2025	2025	NUM
easat-5251	2	11	publisher	publisher	NOUN
easat-5251	2	12	:	:	PUNCT
easat-5251	2	13	learning	learn	VERB
easat-5251	2	14	gate	gate	NOUN
easat-5251	2	15	doi	doi	PROPN
easat-5251	2	16	:	:	PUNCT
easat-5251	2	17	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	2	18	©	©	PROPN
easat-5251	2	19	2025	2025	NUM
easat-5251	2	20	by	by	ADP
easat-5251	2	21	the	the	DET
easat-5251	2	22	authors	author	NOUN
easat-5251	2	23	;	;	PUNCT
easat-5251	3	1	licensee	licensee	PROPN
easat-5251	3	2	learning	learning	NOUN
easat-5251	3	3	gate	gate	NOUN
easat-5251	3	4	©	©	PROPN
easat-5251	3	5	2025	2025	NUM
easat-5251	3	6	by	by	ADP
easat-5251	3	7	the	the	DET
easat-5251	3	8	authors	author	NOUN
easat-5251	3	9	;	;	PUNCT
easat-5251	3	10	licensee	licensee	PROPN
easat-5251	3	11	learning	learning	NOUN
easat-5251	3	12	gate	gate	NOUN
easat-5251	3	13	history	history	NOUN
easat-5251	3	14	:	:	PUNCT
easat-5251	3	15	received	receive	VERB
easat-5251	3	16	:	:	PUNCT
easat-5251	3	17	23	23	NUM
easat-5251	3	18	december	december	PROPN
easat-5251	3	19	2024	2024	NUM
easat-5251	3	20	;	;	PUNCT
easat-5251	3	21	revised	revise	VERB
easat-5251	3	22	:	:	PUNCT
easat-5251	3	23	10	10	NUM
easat-5251	3	24	february	february	NOUN
easat-5251	3	25	2025	2025	NUM
easat-5251	3	26	;	;	PUNCT
easat-5251	3	27	accepted	accept	VERB
easat-5251	3	28	:	:	PUNCT
easat-5251	3	29	10	10	NUM
easat-5251	3	30	february	february	NOUN
easat-5251	3	31	2025	2025	NUM
easat-5251	3	32	;	;	PUNCT
easat-5251	3	33	published	publish	VERB
easat-5251	3	34	:	:	PUNCT
easat-5251	3	35	7	7	NUM
easat-5251	3	36	march	march	NOUN
easat-5251	3	37	2025	2025	NUM
easat-5251	3	38	*	*	PUNCT
easat-5251	3	39	correspondence	correspondence	NOUN
easat-5251	3	40	:	:	PUNCT
easat-5251	3	41	suraporn_o@rmutt.ac.th	suraporn_o@rmutt.ac.th	PUNCT
easat-5251	3	42	the	the	DET
easat-5251	3	43	influence	influence	NOUN
easat-5251	3	44	of	of	ADP
easat-5251	3	45	e	e	NOUN
easat-5251	3	46	-	-	NOUN
easat-5251	3	47	commerce	commerce	NOUN
easat-5251	3	48	seller	seller	NOUN
easat-5251	3	49	reverse	reverse	NOUN
easat-5251	3	50	logistics	logistic	NOUN
easat-5251	3	51	quality	quality	NOUN
easat-5251	3	52	on	on	ADP
easat-5251	3	53	customer	customer	NOUN
easat-5251	3	54	loyalty	loyalty	NOUN
easat-5251	3	55	:	:	PUNCT
easat-5251	3	56	the	the	DET
easat-5251	3	57	mediating	mediate	VERB
easat-5251	3	58	role	role	NOUN
easat-5251	3	59	of	of	ADP
easat-5251	3	60	customer	customer	NOUN
easat-5251	3	61	experience	experience	NOUN
easat-5251	3	62	and	and	CCONJ
easat-5251	3	63	perceived	perceive	VERB
easat-5251	3	64	value	value	NOUN
easat-5251	3	65	seree	seree	NOUN
easat-5251	3	66	gronphet1	gronphet1	NOUN
easat-5251	3	67	,	,	PUNCT
easat-5251	3	68	suraporn	suraporn	ADJ
easat-5251	3	69	onputtha2	onputtha2	NOUN
easat-5251	3	70	*	*	SYM
easat-5251	3	71	1,2faculty	1,2faculty	NUM
easat-5251	3	72	of	of	ADP
easat-5251	3	73	business	business	NOUN
easat-5251	3	74	administration	administration	NOUN
easat-5251	3	75	,	,	PUNCT
easat-5251	3	76	rajamangala	rajamangala	PROPN
easat-5251	3	77	university	university	PROPN
easat-5251	3	78	of	of	ADP
easat-5251	3	79	technology	technology	PROPN
easat-5251	3	80	thanyaburi	thanyaburi	PROPN
easat-5251	3	81	,	,	PUNCT
easat-5251	3	82	thailand	thailand	PROPN
easat-5251	3	83	;	;	PUNCT
easat-5251	3	84	seree_g@rmutt.ac.th	seree_g@rmutt.ac.th	PROPN
easat-5251	3	85	(	(	PUNCT
easat-5251	3	86	s.g	s.g	PROPN
easat-5251	3	87	.	.	PROPN
easat-5251	3	88	)	)	PUNCT
easat-5251	4	1	suraporn_o@rmutt.ac.th	suraporn_o@rmutt.ac.th	PUNCT
easat-5251	4	2	(	(	PUNCT
easat-5251	4	3	s.o	s.o	PROPN
easat-5251	4	4	.	.	PROPN
easat-5251	4	5	)	)	PUNCT
easat-5251	4	6	.	.	PUNCT
easat-5251	5	1	abstract	abstract	ADV
easat-5251	5	2	:	:	PUNCT
easat-5251	5	3	in	in	ADP
easat-5251	5	4	the	the	DET
easat-5251	5	5	era	era	NOUN
easat-5251	5	6	of	of	ADP
easat-5251	5	7	highly	highly	ADV
easat-5251	5	8	competitive	competitive	ADJ
easat-5251	5	9	e	e	ADJ
easat-5251	5	10	-	-	NOUN
easat-5251	5	11	commerce	commerce	NOUN
easat-5251	5	12	business	business	NOUN
easat-5251	5	13	,	,	PUNCT
easat-5251	5	14	the	the	DET
easat-5251	5	15	quality	quality	NOUN
easat-5251	5	16	of	of	ADP
easat-5251	5	17	reverse	reverse	ADJ
easat-5251	5	18	logistics	logistic	NOUN
easat-5251	5	19	plays	play	VERB
easat-5251	5	20	an	an	DET
easat-5251	5	21	important	important	ADJ
easat-5251	5	22	role	role	NOUN
easat-5251	5	23	in	in	ADP
easat-5251	5	24	customer	customer	NOUN
easat-5251	5	25	experience	experience	NOUN
easat-5251	5	26	and	and	CCONJ
easat-5251	5	27	customer	customer	NOUN
easat-5251	5	28	loyalty	loyalty	NOUN
easat-5251	5	29	.	.	PUNCT
easat-5251	6	1	this	this	DET
easat-5251	6	2	research	research	NOUN
easat-5251	6	3	aimed	aim	VERB
easat-5251	6	4	to	to	PART
easat-5251	6	5	study	study	VERB
easat-5251	6	6	the	the	DET
easat-5251	6	7	relationship	relationship	NOUN
easat-5251	6	8	between	between	ADP
easat-5251	6	9	reverse	reverse	ADJ
easat-5251	6	10	logistics	logistic	NOUN
easat-5251	6	11	quality	quality	NOUN
easat-5251	6	12	,	,	PUNCT
easat-5251	6	13	customer	customer	NOUN
easat-5251	6	14	experience	experience	NOUN
easat-5251	6	15	,	,	PUNCT
easat-5251	6	16	value	value	NOUN
easat-5251	6	17	perception	perception	NOUN
easat-5251	6	18	,	,	PUNCT
easat-5251	6	19	and	and	CCONJ
easat-5251	6	20	customer	customer	NOUN
easat-5251	6	21	loyalty	loyalty	NOUN
easat-5251	6	22	by	by	ADP
easat-5251	6	23	collecting	collect	VERB
easat-5251	6	24	data	datum	NOUN
easat-5251	6	25	from	from	ADP
easat-5251	6	26	400	400	NUM
easat-5251	6	27	consumers	consumer	NOUN
easat-5251	6	28	who	who	PRON
easat-5251	6	29	have	have	VERB
easat-5251	6	30	experience	experience	NOUN
easat-5251	6	31	in	in	ADP
easat-5251	6	32	purchasing	purchase	VERB
easat-5251	6	33	and	and	CCONJ
easat-5251	6	34	returning	return	VERB
easat-5251	6	35	products	product	NOUN
easat-5251	6	36	via	via	ADP
easat-5251	6	37	e	e	NOUN
easat-5251	6	38	-	-	NOUN
easat-5251	6	39	commerce	commerce	NOUN
easat-5251	6	40	platforms	platform	NOUN
easat-5251	6	41	.	.	PUNCT
easat-5251	7	1	the	the	DET
easat-5251	7	2	data	data	NOUN
easat-5251	7	3	analysis	analysis	NOUN
easat-5251	7	4	used	use	VERB
easat-5251	7	5	the	the	DET
easat-5251	7	6	structural	structural	ADJ
easat-5251	7	7	equation	equation	NOUN
easat-5251	7	8	modeling	modeling	NOUN
easat-5251	7	9	(	(	PUNCT
easat-5251	7	10	sem	sem	NOUN
easat-5251	7	11	)	)	PUNCT
easat-5251	7	12	technique	technique	NOUN
easat-5251	7	13	.	.	PUNCT
easat-5251	8	1	the	the	DET
easat-5251	8	2	results	result	NOUN
easat-5251	8	3	of	of	ADP
easat-5251	8	4	the	the	DET
easat-5251	8	5	hypothesis	hypothesis	NOUN
easat-5251	8	6	testing	testing	NOUN
easat-5251	8	7	found	find	VERB
easat-5251	8	8	that	that	SCONJ
easat-5251	8	9	the	the	DET
easat-5251	8	10	quality	quality	NOUN
easat-5251	8	11	of	of	ADP
easat-5251	8	12	reverse	reverse	ADJ
easat-5251	8	13	logistics	logistic	NOUN
easat-5251	8	14	has	have	VERB
easat-5251	8	15	no	no	DET
easat-5251	8	16	direct	direct	ADJ
easat-5251	8	17	effect	effect	NOUN
easat-5251	8	18	on	on	ADP
easat-5251	8	19	customer	customer	NOUN
easat-5251	8	20	loyalty	loyalty	NOUN
easat-5251	8	21	,	,	PUNCT
easat-5251	8	22	but	but	CCONJ
easat-5251	8	23	it	it	PRON
easat-5251	8	24	has	have	VERB
easat-5251	8	25	an	an	DET
easat-5251	8	26	indirect	indirect	ADJ
easat-5251	8	27	effect	effect	NOUN
easat-5251	8	28	through	through	ADP
easat-5251	8	29	the	the	DET
easat-5251	8	30	mediating	mediate	VERB
easat-5251	8	31	variables	variable	NOUN
easat-5251	8	32	:	:	PUNCT
easat-5251	8	33	customer	customer	NOUN
easat-5251	8	34	experience	experience	NOUN
easat-5251	8	35	and	and	CCONJ
easat-5251	8	36	value	value	NOUN
easat-5251	8	37	perception	perception	NOUN
easat-5251	8	38	.	.	PUNCT
easat-5251	9	1	in	in	ADP
easat-5251	9	2	addition	addition	NOUN
easat-5251	9	3	,	,	PUNCT
easat-5251	9	4	the	the	DET
easat-5251	9	5	analysis	analysis	NOUN
easat-5251	9	6	results	result	NOUN
easat-5251	9	7	indicated	indicate	VERB
easat-5251	9	8	that	that	SCONJ
easat-5251	9	9	the	the	DET
easat-5251	9	10	quality	quality	NOUN
easat-5251	9	11	of	of	ADP
easat-5251	9	12	reverse	reverse	ADJ
easat-5251	9	13	logistics	logistic	NOUN
easat-5251	9	14	has	have	VERB
easat-5251	9	15	a	a	DET
easat-5251	9	16	significant	significant	ADJ
easat-5251	9	17	positive	positive	ADJ
easat-5251	9	18	effect	effect	NOUN
easat-5251	9	19	on	on	ADP
easat-5251	9	20	customer	customer	NOUN
easat-5251	9	21	experience	experience	NOUN
easat-5251	9	22	and	and	CCONJ
easat-5251	9	23	perceived	perceive	VERB
easat-5251	9	24	value	value	NOUN
easat-5251	9	25	,	,	PUNCT
easat-5251	9	26	whereby	whereby	SCONJ
easat-5251	9	27	customers	customer	NOUN
easat-5251	9	28	who	who	PRON
easat-5251	9	29	have	have	VERB
easat-5251	9	30	a	a	DET
easat-5251	9	31	good	good	ADJ
easat-5251	9	32	experience	experience	NOUN
easat-5251	9	33	in	in	ADP
easat-5251	9	34	returning	return	VERB
easat-5251	9	35	products	product	NOUN
easat-5251	9	36	are	be	AUX
easat-5251	9	37	more	more	ADV
easat-5251	9	38	likely	likely	ADJ
easat-5251	9	39	to	to	PART
easat-5251	9	40	perceive	perceive	VERB
easat-5251	9	41	the	the	DET
easat-5251	9	42	value	value	NOUN
easat-5251	9	43	of	of	ADP
easat-5251	9	44	the	the	DET
easat-5251	9	45	service	service	NOUN
easat-5251	9	46	and	and	CCONJ
easat-5251	9	47	be	be	AUX
easat-5251	9	48	more	more	ADV
easat-5251	9	49	loyal	loyal	ADJ
easat-5251	9	50	to	to	ADP
easat-5251	9	51	the	the	DET
easat-5251	9	52	seller	seller	NOUN
easat-5251	9	53	.	.	PUNCT
easat-5251	10	1	these	these	DET
easat-5251	10	2	findings	finding	NOUN
easat-5251	10	3	suggest	suggest	VERB
easat-5251	10	4	that	that	SCONJ
easat-5251	10	5	sellers	seller	NOUN
easat-5251	10	6	should	should	AUX
easat-5251	10	7	focus	focus	VERB
easat-5251	10	8	on	on	ADP
easat-5251	10	9	improving	improve	VERB
easat-5251	10	10	the	the	DET
easat-5251	10	11	reverse	reverse	ADJ
easat-5251	10	12	logistics	logistic	NOUN
easat-5251	10	13	process	process	NOUN
easat-5251	10	14	to	to	PART
easat-5251	10	15	be	be	AUX
easat-5251	10	16	transparent	transparent	ADJ
easat-5251	10	17	,	,	PUNCT
easat-5251	10	18	convenient	convenient	ADJ
easat-5251	10	19	,	,	PUNCT
easat-5251	10	20	and	and	CCONJ
easat-5251	10	21	less	less	ADV
easat-5251	10	22	disruptive	disruptive	ADJ
easat-5251	10	23	to	to	ADP
easat-5251	10	24	customers	customer	NOUN
easat-5251	10	25	to	to	PART
easat-5251	10	26	enhance	enhance	VERB
easat-5251	10	27	their	their	PRON
easat-5251	10	28	competitiveness	competitiveness	NOUN
easat-5251	10	29	in	in	ADP
easat-5251	10	30	the	the	DET
easat-5251	10	31	e	e	PROPN
easat-5251	10	32	-	-	NOUN
easat-5251	10	33	commerce	commerce	NOUN
easat-5251	10	34	market	market	NOUN
easat-5251	10	35	.	.	PUNCT
easat-5251	11	1	keywords	keyword	NOUN
easat-5251	11	2	:	:	PUNCT
easat-5251	11	3	customer	customer	NOUN
easat-5251	11	4	experience	experience	NOUN
easat-5251	11	5	,	,	PUNCT
easat-5251	11	6	customer	customer	NOUN
easat-5251	11	7	loyalty	loyalty	NOUN
easat-5251	11	8	,	,	PUNCT
easat-5251	11	9	e	e	NOUN
easat-5251	11	10	-	-	NOUN
easat-5251	11	11	commerce	commerce	NOUN
easat-5251	11	12	,	,	PUNCT
easat-5251	11	13	reverse	reverse	ADJ
easat-5251	11	14	logistics	logistic	NOUN
easat-5251	11	15	,	,	PUNCT
easat-5251	11	16	value	value	NOUN
easat-5251	11	17	perception	perception	NOUN
easat-5251	11	18	.	.	PUNCT
easat-5251	12	1	1	1	X
easat-5251	12	2	.	.	X
easat-5251	12	3	introduction	introduction	NOUN
easat-5251	12	4	in	in	ADP
easat-5251	12	5	the	the	DET
easat-5251	12	6	period	period	NOUN
easat-5251	12	7	of	of	ADP
easat-5251	12	8	unprecedented	unprecedented	ADJ
easat-5251	12	9	growth	growth	NOUN
easat-5251	12	10	and	and	CCONJ
easat-5251	12	11	the	the	DET
easat-5251	12	12	competitive	competitive	ADJ
easat-5251	12	13	landscape	landscape	NOUN
easat-5251	12	14	for	for	ADP
easat-5251	12	15	e	e	NOUN
easat-5251	12	16	-	-	NOUN
easat-5251	12	17	commerce	commerce	NOUN
easat-5251	12	18	,	,	PUNCT
easat-5251	12	19	the	the	DET
easat-5251	12	20	competition	competition	NOUN
easat-5251	12	21	of	of	ADP
easat-5251	12	22	sellers	seller	NOUN
easat-5251	12	23	not	not	PART
easat-5251	12	24	only	only	ADV
easat-5251	12	25	lies	lie	VERB
easat-5251	12	26	in	in	ADP
easat-5251	12	27	fast	fast	ADJ
easat-5251	12	28	and	and	CCONJ
easat-5251	12	29	reliable	reliable	ADJ
easat-5251	12	30	delivery	delivery	NOUN
easat-5251	12	31	but	but	CCONJ
easat-5251	12	32	also	also	ADV
easat-5251	12	33	reverse	reverse	VERB
easat-5251	12	34	logistics	logistic	NOUN
easat-5251	12	35	management	management	NOUN
easat-5251	12	36	,	,	PUNCT
easat-5251	12	37	namely	namely	ADV
easat-5251	12	38	,	,	PUNCT
easat-5251	12	39	the	the	DET
easat-5251	12	40	efficient	efficient	ADJ
easat-5251	12	41	return	return	NOUN
easat-5251	12	42	process	process	NOUN
easat-5251	12	43	to	to	ADP
easat-5251	12	44	the	the	DET
easat-5251	12	45	seller	seller	NOUN
easat-5251	12	46	and	and	CCONJ
easat-5251	12	47	the	the	DET
easat-5251	12	48	ability	ability	NOUN
easat-5251	12	49	to	to	PART
easat-5251	12	50	meet	meet	VERB
easat-5251	12	51	customer	customer	NOUN
easat-5251	12	52	needs	need	VERB
easat-5251	12	53	properly	properly	ADV
easat-5251	12	54	[	[	X
easat-5251	12	55	1	1	NUM
easat-5251	12	56	,	,	PUNCT
easat-5251	12	57	2	2	NUM
easat-5251	12	58	]	]	PUNCT
easat-5251	12	59	.	.	PUNCT
easat-5251	13	1	the	the	DET
easat-5251	13	2	scientific	scientific	ADJ
easat-5251	13	3	community	community	NOUN
easat-5251	13	4	has	have	AUX
easat-5251	13	5	invested	invest	VERB
easat-5251	13	6	much	much	ADJ
easat-5251	13	7	research	research	NOUN
easat-5251	13	8	in	in	ADP
easat-5251	13	9	e	e	NOUN
easat-5251	13	10	-	-	NOUN
easat-5251	13	11	commerce	commerce	NOUN
easat-5251	13	12	systems	system	NOUN
easat-5251	13	13	,	,	PUNCT
easat-5251	13	14	as	as	SCONJ
easat-5251	13	15	returns	return	NOUN
easat-5251	13	16	were	be	AUX
easat-5251	13	17	a	a	DET
easat-5251	13	18	key	key	ADJ
easat-5251	13	19	aspect	aspect	NOUN
easat-5251	13	20	of	of	ADP
easat-5251	13	21	success	success	NOUN
easat-5251	13	22	for	for	ADP
easat-5251	13	23	enhancing	enhance	VERB
easat-5251	13	24	customer	customer	NOUN
easat-5251	13	25	satisfaction	satisfaction	NOUN
easat-5251	13	26	and	and	CCONJ
easat-5251	13	27	long	long	ADJ
easat-5251	13	28	-	-	PUNCT
easat-5251	13	29	term	term	NOUN
easat-5251	13	30	relationships	relationship	NOUN
easat-5251	13	31	,	,	PUNCT
easat-5251	13	32	where	where	SCONJ
easat-5251	13	33	customers	customer	NOUN
easat-5251	13	34	anticipate	anticipate	VERB
easat-5251	13	35	transparent	transparent	ADJ
easat-5251	13	36	,	,	PUNCT
easat-5251	13	37	convenient	convenient	ADJ
easat-5251	13	38	and	and	CCONJ
easat-5251	13	39	lengthy	lengthy	ADJ
easat-5251	13	40	return	return	NOUN
easat-5251	13	41	services	service	NOUN
easat-5251	13	42	[	[	X
easat-5251	13	43	3	3	NUM
easat-5251	13	44	]	]	PUNCT
easat-5251	13	45	.	.	PUNCT
easat-5251	14	1	proper	proper	ADJ
easat-5251	14	2	reverse	reverse	ADJ
easat-5251	14	3	logistics	logistic	NOUN
easat-5251	14	4	management	management	NOUN
easat-5251	14	5	not	not	PART
easat-5251	14	6	only	only	ADV
easat-5251	14	7	increases	increase	VERB
easat-5251	14	8	the	the	DET
easat-5251	14	9	confidence	confidence	NOUN
easat-5251	14	10	of	of	ADP
easat-5251	14	11	a	a	DET
easat-5251	14	12	customer	customer	NOUN
easat-5251	14	13	over	over	ADP
easat-5251	14	14	the	the	DET
easat-5251	14	15	entire	entire	ADJ
easat-5251	14	16	trading	trading	NOUN
easat-5251	14	17	process	process	NOUN
easat-5251	14	18	but	but	CCONJ
easat-5251	14	19	also	also	ADV
easat-5251	14	20	assists	assist	VERB
easat-5251	14	21	in	in	ADP
easat-5251	14	22	improving	improve	VERB
easat-5251	14	23	the	the	DET
easat-5251	14	24	image	image	NOUN
easat-5251	14	25	of	of	ADP
easat-5251	14	26	the	the	DET
easat-5251	14	27	seller	seller	NOUN
easat-5251	14	28	in	in	ADP
easat-5251	14	29	the	the	DET
easat-5251	14	30	online	online	ADJ
easat-5251	14	31	market	market	NOUN
easat-5251	14	32	.	.	PUNCT
easat-5251	15	1	and	and	CCONJ
easat-5251	15	2	yet	yet	ADV
easat-5251	15	3	,	,	PUNCT
easat-5251	15	4	the	the	DET
easat-5251	15	5	reverse	reverse	ADJ
easat-5251	15	6	logistics	logistic	NOUN
easat-5251	15	7	services	service	NOUN
easat-5251	15	8	portfolio	portfolio	NOUN
easat-5251	15	9	has	have	VERB
easat-5251	15	10	limitations	limitation	NOUN
easat-5251	15	11	and	and	CCONJ
easat-5251	15	12	gaps	gap	NOUN
easat-5251	15	13	on	on	ADP
easat-5251	15	14	every	every	DET
easat-5251	15	15	research	research	NOUN
easat-5251	15	16	aspect	aspect	NOUN
easat-5251	15	17	in	in	ADP
easat-5251	15	18	study	study	NOUN
easat-5251	15	19	,	,	PUNCT
easat-5251	15	20	especially	especially	ADV
easat-5251	15	21	when	when	SCONJ
easat-5251	15	22	it	it	PRON
easat-5251	15	23	comes	come	VERB
easat-5251	15	24	to	to	PART
easat-5251	15	25	call	call	VERB
easat-5251	15	26	upon	upon	SCONJ
easat-5251	15	27	the	the	DET
easat-5251	15	28	consolidated	consolidated	ADJ
easat-5251	15	29	effects	effect	NOUN
easat-5251	15	30	such	such	ADJ
easat-5251	15	31	as	as	ADP
easat-5251	15	32	customer	customer	NOUN
easat-5251	15	33	satisfaction	satisfaction	NOUN
easat-5251	15	34	,	,	PUNCT
easat-5251	15	35	customer	customer	NOUN
easat-5251	15	36	experience	experience	NOUN
easat-5251	15	37	,	,	PUNCT
easat-5251	15	38	as	as	ADV
easat-5251	15	39	well	well	ADV
easat-5251	15	40	as	as	ADP
easat-5251	15	41	customer	customer	NOUN
easat-5251	15	42	loyalty	loyalty	NOUN
easat-5251	15	43	.	.	PUNCT
easat-5251	16	1	such	such	ADJ
easat-5251	16	2	gaps	gap	NOUN
easat-5251	16	3	are	be	AUX
easat-5251	16	4	significant	significant	ADJ
easat-5251	16	5	issues	issue	NOUN
easat-5251	16	6	,	,	PUNCT
easat-5251	16	7	as	as	SCONJ
easat-5251	16	8	having	have	VERB
easat-5251	16	9	a	a	DET
easat-5251	16	10	complete	complete	ADJ
easat-5251	16	11	understanding	understanding	NOUN
easat-5251	16	12	of	of	ADP
easat-5251	16	13	these	these	DET
easat-5251	16	14	factors	factor	NOUN
easat-5251	16	15	can	can	AUX
easat-5251	16	16	enable	enable	VERB
easat-5251	16	17	e	e	NOUN
easat-5251	16	18	-	-	ADJ
easat-5251	16	19	commerce	commerce	NOUN
easat-5251	16	20	companies	company	NOUN
easat-5251	16	21	to	to	PART
easat-5251	16	22	provide	provide	VERB
easat-5251	16	23	better	well	ADJ
easat-5251	16	24	return	return	NOUN
easat-5251	16	25	processes	process	NOUN
easat-5251	16	26	and	and	CCONJ
easat-5251	16	27	gain	gain	VERB
easat-5251	16	28	a	a	DET
easat-5251	16	29	more	more	ADV
easat-5251	16	30	competitive	competitive	ADJ
easat-5251	16	31	position	position	NOUN
easat-5251	16	32	in	in	ADP
easat-5251	16	33	a	a	DET
easat-5251	16	34	highly	highly	ADV
easat-5251	16	35	competitive	competitive	ADJ
easat-5251	16	36	market	market	NOUN
easat-5251	17	1	[	[	X
easat-5251	17	2	2	2	NUM
easat-5251	17	3	]	]	PUNCT
easat-5251	17	4	.	.	PUNCT
easat-5251	18	1	hence	hence	ADV
easat-5251	18	2	,	,	PUNCT
easat-5251	18	3	studying	study	VERB
easat-5251	18	4	this	this	DET
easat-5251	18	5	issue	issue	NOUN
easat-5251	18	6	is	be	AUX
easat-5251	18	7	needed	need	VERB
easat-5251	18	8	and	and	CCONJ
easat-5251	18	9	can	can	AUX
easat-5251	18	10	create	create	VERB
easat-5251	18	11	long	long	ADJ
easat-5251	18	12	-	-	PUNCT
easat-5251	18	13	term	term	NOUN
easat-5251	18	14	value	value	NOUN
easat-5251	18	15	for	for	ADP
easat-5251	18	16	both	both	CCONJ
easat-5251	18	17	the	the	DET
easat-5251	18	18	sellers	seller	NOUN
easat-5251	18	19	and	and	CCONJ
easat-5251	18	20	customers	customer	NOUN
easat-5251	18	21	.	.	PUNCT
easat-5251	19	1	a	a	DET
easat-5251	19	2	good	good	ADJ
easat-5251	19	3	reverse	reverse	ADJ
easat-5251	19	4	logistics	logistic	NOUN
easat-5251	19	5	service	service	NOUN
easat-5251	19	6	impacts	impact	NOUN
easat-5251	19	7	on	on	ADP
easat-5251	19	8	the	the	DET
easat-5251	19	9	quality	quality	NOUN
easat-5251	19	10	of	of	ADP
easat-5251	19	11	customer	customer	NOUN
easat-5251	19	12	experience	experience	NOUN
easat-5251	19	13	,	,	PUNCT
easat-5251	19	14	which	which	PRON
easat-5251	19	15	is	be	AUX
easat-5251	19	16	a	a	DET
easat-5251	19	17	critical	critical	ADJ
easat-5251	19	18	factor	factor	NOUN
easat-5251	19	19	influencing	influence	VERB
easat-5251	19	20	customer	customer	NOUN
easat-5251	19	21	loyalty	loyalty	NOUN
easat-5251	19	22	.	.	PUNCT
easat-5251	20	1	for	for	ADP
easat-5251	20	2	example	example	NOUN
easat-5251	20	3	,	,	PUNCT
easat-5251	20	4	customers	customer	NOUN
easat-5251	20	5	assess	assess	VERB
easat-5251	20	6	their	their	PRON
easat-5251	20	7	return	return	NOUN
easat-5251	20	8	experience	experience	NOUN
easat-5251	20	9	in	in	ADP
easat-5251	20	10	terms	term	NOUN
easat-5251	20	11	of	of	ADP
easat-5251	20	12	the	the	DET
easat-5251	20	13	ease	ease	NOUN
easat-5251	20	14	-	-	PUNCT
easat-5251	20	15	of	of	ADP
easat-5251	20	16	-	-	PUNCT
easat-5251	20	17	processing	processing	NOUN
easat-5251	20	18	of	of	ADP
easat-5251	20	19	their	their	PRON
easat-5251	20	20	return	return	NOUN
easat-5251	20	21	/	/	SYM
easat-5251	20	22	replacement	replacement	NOUN
easat-5251	20	23	,	,	PUNCT
easat-5251	20	24	the	the	DET
easat-5251	20	25	information	information	NOUN
easat-5251	20	26	transparency	transparency	NOUN
easat-5251	20	27	provided	provide	VERB
easat-5251	20	28	throughout	throughout	ADP
easat-5251	20	29	the	the	DET
easat-5251	20	30	process	process	NOUN
easat-5251	20	31	,	,	PUNCT
easat-5251	20	32	and	and	CCONJ
easat-5251	20	33	the	the	DET
easat-5251	20	34	capability	capability	NOUN
easat-5251	20	35	to	to	PART
easat-5251	20	36	effectively	effectively	ADV
easat-5251	20	37	address	address	VERB
easat-5251	20	38	and	and	CCONJ
easat-5251	20	39	resolve	resolve	VERB
easat-5251	20	40	the	the	DET
easat-5251	20	41	challenges	challenge	NOUN
easat-5251	20	42	process	process	NOUN
easat-5251	20	43	[	[	X
easat-5251	20	44	4	4	NUM
easat-5251	20	45	]	]	PUNCT
easat-5251	20	46	.	.	PUNCT
easat-5251	21	1	when	when	SCONJ
easat-5251	21	2	a	a	DET
easat-5251	21	3	customer	customer	NOUN
easat-5251	21	4	finds	find	VERB
easat-5251	21	5	the	the	DET
easat-5251	21	6	return	return	NOUN
easat-5251	21	7	process	process	NOUN
easat-5251	21	8	friendly	friendly	ADJ
easat-5251	21	9	and	and	CCONJ
easat-5251	21	10	simple	simple	ADJ
easat-5251	21	11	,	,	PUNCT
easat-5251	21	12	they	they	PRON
easat-5251	21	13	are	be	AUX
easat-5251	21	14	more	more	ADV
easat-5251	21	15	likely	likely	ADJ
easat-5251	21	16	to	to	PART
easat-5251	21	17	trust	trust	VERB
easat-5251	21	18	and	and	CCONJ
easat-5251	21	19	form	form	VERB
easat-5251	21	20	a	a	DET
easat-5251	21	21	longhttps://orcid.org/0000-0001-7706-991x	longhttps://orcid.org/0000-0001-7706-991x	PROPN
easat-5251	21	22	512	512	NUM
easat-5251	21	23	edelweiss	edelweiss	PROPN
easat-5251	21	24	applied	apply	VERB
easat-5251	21	25	science	science	NOUN
easat-5251	21	26	and	and	CCONJ
easat-5251	21	27	technology	technology	NOUN
easat-5251	21	28	issn	issn	PROPN
easat-5251	21	29	:	:	PUNCT
easat-5251	21	30	2576	2576	NUM
easat-5251	21	31	-	-	SYM
easat-5251	21	32	8484	8484	NUM
easat-5251	21	33	vol	vol	NOUN
easat-5251	21	34	.	.	PROPN
easat-5251	22	1	9	9	NUM
easat-5251	22	2	,	,	PUNCT
easat-5251	22	3	no	no	INTJ
easat-5251	22	4	.	.	NOUN
easat-5251	23	1	3	3	NUM
easat-5251	23	2	:	:	PUNCT
easat-5251	23	3	511	511	NUM
easat-5251	23	4	-	-	SYM
easat-5251	23	5	526	526	NUM
easat-5251	23	6	,	,	PUNCT
easat-5251	23	7	2024	2024	NUM
easat-5251	23	8	doi	doi	NOUN
easat-5251	23	9	:	:	PUNCT
easat-5251	23	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	23	11	©	©	PROPN
easat-5251	23	12	2025	2025	NUM
easat-5251	23	13	by	by	ADP
easat-5251	23	14	the	the	DET
easat-5251	23	15	authors	author	NOUN
easat-5251	23	16	;	;	PUNCT
easat-5251	23	17	licensee	licensee	PROPN
easat-5251	23	18	learning	learn	VERB
easat-5251	23	19	gate	gate	PROPN
easat-5251	23	20	term	term	PROPN
easat-5251	23	21	association	association	NOUN
easat-5251	23	22	with	with	ADP
easat-5251	23	23	the	the	DET
easat-5251	23	24	seller	seller	NOUN
easat-5251	23	25	.	.	PUNCT
easat-5251	24	1	but	but	CCONJ
easat-5251	24	2	it	it	PRON
easat-5251	24	3	is	be	AUX
easat-5251	24	4	because	because	SCONJ
easat-5251	24	5	customer	customer	NOUN
easat-5251	24	6	expectations	expectation	NOUN
easat-5251	24	7	are	be	AUX
easat-5251	24	8	growing	grow	VERB
easat-5251	24	9	in	in	ADP
easat-5251	24	10	a	a	DET
easat-5251	24	11	very	very	ADV
easat-5251	24	12	competitive	competitive	ADJ
easat-5251	24	13	e	e	ADJ
easat-5251	24	14	-	-	ADJ
easat-5251	24	15	commerce	commerce	NOUN
easat-5251	24	16	space	space	NOUN
easat-5251	24	17	that	that	PRON
easat-5251	24	18	businesses	business	NOUN
easat-5251	24	19	must	must	AUX
easat-5251	24	20	evolve	evolve	VERB
easat-5251	24	21	their	their	PRON
easat-5251	24	22	returns	return	NOUN
easat-5251	24	23	processes	process	NOUN
easat-5251	24	24	to	to	PART
easat-5251	24	25	satisfy	satisfy	VERB
easat-5251	24	26	hybrid	hybrid	NOUN
easat-5251	24	27	and	and	CCONJ
easat-5251	24	28	digital	digital	ADJ
easat-5251	24	29	needs	need	NOUN
easat-5251	24	30	.	.	PUNCT
easat-5251	25	1	for	for	ADP
easat-5251	25	2	example	example	NOUN
easat-5251	25	3	,	,	PUNCT
easat-5251	25	4	using	use	VERB
easat-5251	25	5	digital	digital	ADJ
easat-5251	25	6	technology	technology	NOUN
easat-5251	25	7	to	to	PART
easat-5251	25	8	deliver	deliver	VERB
easat-5251	25	9	up	up	ADP
easat-5251	25	10	-	-	PUNCT
easat-5251	25	11	to	to	ADP
easat-5251	25	12	-	-	PUNCT
easat-5251	25	13	date	date	NOUN
easat-5251	25	14	status	status	NOUN
easat-5251	25	15	notifications	notification	NOUN
easat-5251	25	16	can	can	AUX
easat-5251	25	17	minimize	minimize	VERB
easat-5251	25	18	mistakes	mistake	NOUN
easat-5251	25	19	as	as	ADV
easat-5251	25	20	well	well	ADV
easat-5251	25	21	as	as	ADP
easat-5251	25	22	give	give	VERB
easat-5251	25	23	assurance	assurance	NOUN
easat-5251	25	24	to	to	ADP
easat-5251	25	25	customers	customer	NOUN
easat-5251	25	26	at	at	ADP
easat-5251	25	27	all	all	DET
easat-5251	25	28	stages	stage	NOUN
easat-5251	25	29	of	of	ADP
easat-5251	25	30	the	the	DET
easat-5251	25	31	return	return	NOUN
easat-5251	25	32	process	process	NOUN
easat-5251	25	33	[	[	X
easat-5251	25	34	5	5	NUM
easat-5251	25	35	]	]	PUNCT
easat-5251	25	36	.	.	PUNCT
easat-5251	26	1	most	most	ADJ
easat-5251	26	2	of	of	ADP
easat-5251	26	3	the	the	DET
easat-5251	26	4	existing	exist	VERB
easat-5251	26	5	research	research	NOUN
easat-5251	26	6	examined	examine	VERB
easat-5251	26	7	overall	overall	ADJ
easat-5251	26	8	logistics	logistic	NOUN
easat-5251	26	9	service	service	NOUN
easat-5251	26	10	quality	quality	NOUN
easat-5251	26	11	and	and	CCONJ
easat-5251	26	12	customer	customer	NOUN
easat-5251	26	13	satisfaction	satisfaction	NOUN
easat-5251	26	14	,	,	PUNCT
easat-5251	26	15	but	but	CCONJ
easat-5251	26	16	limited	limited	ADJ
easat-5251	26	17	studies	study	NOUN
easat-5251	26	18	have	have	AUX
easat-5251	26	19	focused	focus	VERB
easat-5251	26	20	on	on	ADP
easat-5251	26	21	reverse	reverse	ADJ
easat-5251	26	22	logistics	logistic	NOUN
easat-5251	26	23	quality	quality	NOUN
easat-5251	26	24	and	and	CCONJ
easat-5251	26	25	how	how	SCONJ
easat-5251	26	26	it	it	PRON
easat-5251	26	27	affects	affect	VERB
easat-5251	26	28	customer	customer	NOUN
easat-5251	26	29	experience	experience	NOUN
easat-5251	26	30	,	,	PUNCT
easat-5251	26	31	particularly	particularly	ADV
easat-5251	26	32	regarding	regard	VERB
easat-5251	26	33	its	its	PRON
easat-5251	26	34	perceived	perceive	VERB
easat-5251	26	35	value	value	NOUN
easat-5251	26	36	[	[	X
easat-5251	26	37	6	6	NUM
easat-5251	26	38	,	,	PUNCT
easat-5251	26	39	7	7	NUM
easat-5251	26	40	]	]	PUNCT
easat-5251	26	41	.	.	PUNCT
easat-5251	27	1	therefore	therefore	ADV
easat-5251	27	2	,	,	PUNCT
easat-5251	27	3	it	it	PRON
easat-5251	27	4	is	be	AUX
easat-5251	27	5	imperative	imperative	ADJ
easat-5251	27	6	to	to	PART
easat-5251	27	7	help	help	VERB
easat-5251	27	8	e	e	NOUN
easat-5251	27	9	-	-	NOUN
easat-5251	27	10	commerce	commerce	NOUN
easat-5251	27	11	businesses	business	NOUN
easat-5251	27	12	to	to	PART
easat-5251	27	13	develop	develop	VERB
easat-5251	27	14	processes	process	NOUN
easat-5251	27	15	to	to	PART
easat-5251	27	16	meet	meet	VERB
easat-5251	27	17	the	the	DET
easat-5251	27	18	needs	need	NOUN
easat-5251	27	19	of	of	ADP
easat-5251	27	20	customers	customer	NOUN
easat-5251	27	21	and	and	CCONJ
easat-5251	27	22	make	make	VERB
easat-5251	27	23	them	they	PRON
easat-5251	27	24	more	more	ADV
easat-5251	27	25	loyal	loyal	ADJ
easat-5251	27	26	,	,	PUNCT
easat-5251	27	27	in	in	ADP
easat-5251	27	28	a	a	DET
easat-5251	27	29	highly	highly	ADV
easat-5251	27	30	competitive	competitive	ADJ
easat-5251	27	31	market	market	NOUN
easat-5251	27	32	.	.	PUNCT
easat-5251	28	1	besides	besides	SCONJ
easat-5251	28	2	the	the	DET
easat-5251	28	3	reasons	reason	NOUN
easat-5251	28	4	previously	previously	ADV
easat-5251	28	5	mentioned	mention	VERB
easat-5251	28	6	,	,	PUNCT
easat-5251	28	7	the	the	DET
easat-5251	28	8	quality	quality	NOUN
easat-5251	28	9	of	of	ADP
easat-5251	28	10	reverse	reverse	ADJ
easat-5251	28	11	logistics	logistic	NOUN
easat-5251	28	12	is	be	AUX
easat-5251	28	13	also	also	ADV
easat-5251	28	14	directly	directly	ADV
easat-5251	28	15	associated	associate	VERB
easat-5251	28	16	with	with	ADP
easat-5251	28	17	the	the	DET
easat-5251	28	18	customer	customer	NOUN
easat-5251	28	19	opinion	opinion	NOUN
easat-5251	28	20	of	of	ADP
easat-5251	28	21	value	value	NOUN
easat-5251	28	22	,	,	PUNCT
easat-5251	28	23	specifically	specifically	ADV
easat-5251	28	24	in	in	ADP
easat-5251	28	25	terms	term	NOUN
easat-5251	28	26	of	of	ADP
easat-5251	28	27	value	value	NOUN
easat-5251	28	28	creation	creation	NOUN
easat-5251	28	29	,	,	PUNCT
easat-5251	28	30	which	which	PRON
easat-5251	28	31	is	be	AUX
easat-5251	28	32	a	a	DET
easat-5251	28	33	significant	significant	ADJ
easat-5251	28	34	factor	factor	NOUN
easat-5251	28	35	that	that	PRON
easat-5251	28	36	influences	influence	VERB
easat-5251	28	37	customer	customer	NOUN
easat-5251	28	38	perception	perception	NOUN
easat-5251	28	39	regarding	regard	VERB
easat-5251	28	40	their	their	PRON
easat-5251	28	41	trust	trust	NOUN
easat-5251	28	42	and	and	CCONJ
easat-5251	28	43	repurchase	repurchase	VERB
easat-5251	28	44	behavior	behavior	NOUN
easat-5251	28	45	.	.	PUNCT
easat-5251	29	1	customers	customer	NOUN
easat-5251	29	2	deem	deem	VERB
easat-5251	29	3	reverse	reverse	ADJ
easat-5251	29	4	logistics	logistic	NOUN
easat-5251	29	5	quality	quality	NOUN
easat-5251	29	6	as	as	ADP
easat-5251	29	7	worthy	worthy	ADJ
easat-5251	29	8	once	once	SCONJ
easat-5251	29	9	it	it	PRON
easat-5251	29	10	fulfills	fulfill	VERB
easat-5251	29	11	their	their	PRON
easat-5251	29	12	expectations	expectation	NOUN
easat-5251	29	13	in	in	ADP
easat-5251	29	14	different	different	ADJ
easat-5251	29	15	dimensions	dimension	NOUN
easat-5251	29	16	,	,	PUNCT
easat-5251	29	17	including	include	VERB
easat-5251	29	18	fast	fast	ADJ
easat-5251	29	19	and	and	CCONJ
easat-5251	29	20	seamless	seamless	ADJ
easat-5251	29	21	processing	processing	NOUN
easat-5251	29	22	,	,	PUNCT
easat-5251	29	23	fair	fair	ADJ
easat-5251	29	24	prices	price	NOUN
easat-5251	29	25	and	and	CCONJ
easat-5251	29	26	other	other	ADJ
easat-5251	29	27	value	value	NOUN
easat-5251	29	28	-	-	PUNCT
easat-5251	29	29	added	add	VERB
easat-5251	29	30	services	service	NOUN
easat-5251	29	31	,	,	PUNCT
easat-5251	29	32	like	like	ADP
easat-5251	29	33	avoiding	avoid	VERB
easat-5251	29	34	having	have	VERB
easat-5251	29	35	to	to	PART
easat-5251	29	36	provide	provide	VERB
easat-5251	29	37	information	information	NOUN
easat-5251	29	38	or	or	CCONJ
easat-5251	29	39	collecting	collect	VERB
easat-5251	29	40	items	item	NOUN
easat-5251	29	41	directly	directly	ADV
easat-5251	29	42	from	from	ADP
easat-5251	29	43	customers	customer	NOUN
easat-5251	29	44	’	'	PUNCT
easat-5251	29	45	circulation	circulation	NOUN
easat-5251	30	1	[	[	X
easat-5251	30	2	6	6	NUM
easat-5251	30	3	]	]	PUNCT
easat-5251	30	4	.	.	PUNCT
easat-5251	31	1	such	such	ADJ
easat-5251	31	2	value	value	NOUN
easat-5251	31	3	-	-	PUNCT
easat-5251	31	4	added	add	VERB
easat-5251	31	5	services	service	NOUN
easat-5251	31	6	not	not	PART
easat-5251	31	7	only	only	ADV
easat-5251	31	8	lessen	lessen	VERB
easat-5251	31	9	the	the	DET
easat-5251	31	10	difficulty	difficulty	NOUN
easat-5251	31	11	of	of	ADP
easat-5251	31	12	providing	provide	VERB
easat-5251	31	13	a	a	DET
easat-5251	31	14	return	return	NOUN
easat-5251	31	15	process	process	NOUN
easat-5251	31	16	but	but	CCONJ
easat-5251	31	17	also	also	ADV
easat-5251	31	18	create	create	VERB
easat-5251	31	19	a	a	DET
easat-5251	31	20	positive	positive	ADJ
easat-5251	31	21	experience	experience	NOUN
easat-5251	31	22	that	that	PRON
easat-5251	31	23	helps	help	VERB
easat-5251	31	24	earn	earn	VERB
easat-5251	31	25	the	the	DET
easat-5251	31	26	trust	trust	NOUN
easat-5251	31	27	of	of	ADP
easat-5251	31	28	customers	customer	NOUN
easat-5251	31	29	in	in	ADP
easat-5251	31	30	the	the	DET
easat-5251	31	31	long	long	ADJ
easat-5251	31	32	term	term	NOUN
easat-5251	31	33	.	.	PUNCT
easat-5251	32	1	nevertheless	nevertheless	ADV
easat-5251	32	2	,	,	PUNCT
easat-5251	32	3	previous	previous	ADJ
easat-5251	32	4	studies	study	NOUN
easat-5251	32	5	have	have	AUX
easat-5251	32	6	shown	show	VERB
easat-5251	32	7	significant	significant	ADJ
easat-5251	32	8	gaps	gap	NOUN
easat-5251	32	9	in	in	ADP
easat-5251	32	10	research	research	NOUN
easat-5251	32	11	regarding	regard	VERB
easat-5251	32	12	the	the	DET
easat-5251	32	13	role	role	NOUN
easat-5251	32	14	played	play	VERB
easat-5251	32	15	by	by	ADP
easat-5251	32	16	intermediate	intermediate	ADJ
easat-5251	32	17	variables	variable	NOUN
easat-5251	32	18	,	,	PUNCT
easat-5251	32	19	such	such	ADJ
easat-5251	32	20	as	as	ADP
easat-5251	32	21	customer	customer	NOUN
easat-5251	32	22	experience	experience	NOUN
easat-5251	32	23	and	and	CCONJ
easat-5251	32	24	perceived	perceive	VERB
easat-5251	32	25	value	value	NOUN
easat-5251	32	26	,	,	PUNCT
easat-5251	32	27	that	that	PRON
easat-5251	32	28	can	can	AUX
easat-5251	32	29	mediate	mediate	VERB
easat-5251	32	30	the	the	DET
easat-5251	32	31	relationship	relationship	NOUN
easat-5251	32	32	between	between	ADP
easat-5251	32	33	reverse	reverse	ADJ
easat-5251	32	34	logistics	logistic	NOUN
easat-5251	32	35	quality	quality	NOUN
easat-5251	32	36	and	and	CCONJ
easat-5251	32	37	customer	customer	NOUN
easat-5251	32	38	loyalty	loyalty	NOUN
easat-5251	32	39	[	[	X
easat-5251	32	40	8	8	NUM
easat-5251	32	41	]	]	PUNCT
easat-5251	32	42	.	.	PUNCT
easat-5251	33	1	this	this	DET
easat-5251	33	2	differentiation	differentiation	NOUN
easat-5251	33	3	is	be	AUX
easat-5251	33	4	crucial	crucial	ADJ
easat-5251	33	5	as	as	SCONJ
easat-5251	33	6	it	it	PRON
easat-5251	33	7	delineates	delineate	VERB
easat-5251	33	8	the	the	DET
easat-5251	33	9	path	path	NOUN
easat-5251	33	10	through	through	ADP
easat-5251	33	11	which	which	PRON
easat-5251	33	12	reverse	reverse	ADJ
easat-5251	33	13	logistics	logistic	NOUN
easat-5251	33	14	quality	quality	NOUN
easat-5251	33	15	translates	translate	VERB
easat-5251	33	16	into	into	ADP
easat-5251	33	17	purchasing	purchase	VERB
easat-5251	33	18	behavior	behavior	NOUN
easat-5251	33	19	and	and	CCONJ
easat-5251	33	20	ultimately	ultimately	ADV
easat-5251	33	21	the	the	DET
easat-5251	33	22	customer	customer	NOUN
easat-5251	33	23	-	-	PUNCT
easat-5251	33	24	seller	seller	NOUN
easat-5251	33	25	relationship	relationship	NOUN
easat-5251	33	26	over	over	ADP
easat-5251	33	27	time	time	NOUN
easat-5251	33	28	.	.	PUNCT
easat-5251	34	1	nonetheless	nonetheless	ADV
easat-5251	34	2	,	,	PUNCT
easat-5251	34	3	when	when	SCONJ
easat-5251	34	4	it	it	PRON
easat-5251	34	5	is	be	AUX
easat-5251	34	6	directed	direct	VERB
easat-5251	34	7	to	to	ADP
easat-5251	34	8	e	e	NOUN
easat-5251	34	9	-	-	NOUN
easat-5251	34	10	commerce	commerce	NOUN
easat-5251	34	11	in	in	ADP
easat-5251	34	12	thailand	thailand	PROPN
easat-5251	34	13	,	,	PUNCT
easat-5251	34	14	there	there	PRON
easat-5251	34	15	is	be	VERB
easat-5251	34	16	not	not	PART
easat-5251	34	17	much	much	ADJ
easat-5251	34	18	research	research	NOUN
easat-5251	34	19	on	on	ADP
easat-5251	34	20	identifying	identify	VERB
easat-5251	34	21	how	how	SCONJ
easat-5251	34	22	reverse	reverse	ADJ
easat-5251	34	23	logistics	logistic	NOUN
easat-5251	34	24	quality	quality	NOUN
easat-5251	34	25	can	can	AUX
easat-5251	34	26	be	be	AUX
easat-5251	34	27	improved	improve	VERB
easat-5251	34	28	so	so	SCONJ
easat-5251	34	29	that	that	SCONJ
easat-5251	34	30	the	the	DET
easat-5251	34	31	realization	realization	NOUN
easat-5251	34	32	of	of	ADP
easat-5251	34	33	service	service	NOUN
easat-5251	34	34	that	that	PRON
easat-5251	34	35	really	really	ADV
easat-5251	34	36	meets	meet	VERB
easat-5251	34	37	customer	customer	NOUN
easat-5251	34	38	needs	need	NOUN
easat-5251	34	39	can	can	AUX
easat-5251	34	40	be	be	AUX
easat-5251	34	41	achieved	achieve	VERB
easat-5251	34	42	.	.	PUNCT
easat-5251	35	1	hence	hence	ADV
easat-5251	35	2	,	,	PUNCT
easat-5251	35	3	large	large	ADJ
easat-5251	35	4	-	-	PUNCT
easat-5251	35	5	scale	scale	NOUN
easat-5251	35	6	and	and	CCONJ
easat-5251	35	7	comprehensive	comprehensive	ADJ
easat-5251	35	8	investigations	investigation	NOUN
easat-5251	35	9	into	into	ADP
easat-5251	35	10	such	such	ADJ
easat-5251	35	11	issues	issue	NOUN
easat-5251	35	12	are	be	AUX
easat-5251	35	13	necessary	necessary	ADJ
easat-5251	35	14	for	for	ADP
easat-5251	35	15	the	the	DET
easat-5251	35	16	enhancement	enhancement	NOUN
easat-5251	35	17	of	of	ADP
easat-5251	35	18	competitiveness	competitiveness	NOUN
easat-5251	35	19	and	and	CCONJ
easat-5251	35	20	better	well	ADJ
easat-5251	35	21	customer	customer	NOUN
easat-5251	35	22	experience	experience	NOUN
easat-5251	35	23	in	in	ADP
easat-5251	35	24	an	an	DET
easat-5251	35	25	uncompetitive	uncompetitive	ADJ
easat-5251	35	26	market	market	NOUN
easat-5251	35	27	.	.	PUNCT
easat-5251	36	1	hence	hence	ADV
easat-5251	36	2	,	,	PUNCT
easat-5251	36	3	this	this	DET
easat-5251	36	4	study	study	NOUN
easat-5251	36	5	aims	aim	VERB
easat-5251	36	6	to	to	PART
easat-5251	36	7	analyze	analyze	VERB
easat-5251	36	8	reverse	reverse	ADJ
easat-5251	36	9	logistics	logistic	NOUN
easat-5251	36	10	quality	quality	NOUN
easat-5251	36	11	,	,	PUNCT
easat-5251	36	12	customer	customer	NOUN
easat-5251	36	13	experience	experience	NOUN
easat-5251	36	14	,	,	PUNCT
easat-5251	36	15	value	value	NOUN
easat-5251	36	16	perception	perception	NOUN
easat-5251	36	17	,	,	PUNCT
easat-5251	36	18	and	and	CCONJ
easat-5251	36	19	customer	customer	NOUN
easat-5251	36	20	loyalty	loyalty	NOUN
easat-5251	36	21	by	by	ADP
easat-5251	36	22	developing	develop	VERB
easat-5251	36	23	a	a	DET
easat-5251	36	24	conceptual	conceptual	ADJ
easat-5251	36	25	framework	framework	NOUN
easat-5251	36	26	to	to	PART
easat-5251	36	27	gather	gather	VERB
easat-5251	36	28	all	all	DET
easat-5251	36	29	the	the	DET
easat-5251	36	30	essential	essential	ADJ
easat-5251	36	31	dimensions	dimension	NOUN
easat-5251	36	32	that	that	PRON
easat-5251	36	33	can	can	AUX
easat-5251	36	34	address	address	VERB
easat-5251	36	35	the	the	DET
easat-5251	36	36	research	research	NOUN
easat-5251	36	37	gaps	gap	NOUN
easat-5251	36	38	in	in	ADP
easat-5251	36	39	the	the	DET
easat-5251	36	40	context	context	NOUN
easat-5251	36	41	of	of	ADP
easat-5251	36	42	e	e	NOUN
easat-5251	36	43	-	-	NOUN
easat-5251	36	44	commerce	commerce	NOUN
easat-5251	36	45	in	in	ADP
easat-5251	36	46	thailand	thailand	PROPN
easat-5251	36	47	.	.	PUNCT
easat-5251	37	1	the	the	DET
easat-5251	37	2	importance	importance	NOUN
easat-5251	37	3	of	of	ADP
easat-5251	37	4	this	this	DET
easat-5251	37	5	research	research	NOUN
easat-5251	37	6	lies	lie	VERB
easat-5251	37	7	in	in	ADP
easat-5251	37	8	the	the	DET
easat-5251	37	9	fact	fact	NOUN
easat-5251	37	10	that	that	SCONJ
easat-5251	37	11	reverse	reverse	ADJ
easat-5251	37	12	logistics	logistic	NOUN
easat-5251	37	13	quality	quality	NOUN
easat-5251	37	14	is	be	AUX
easat-5251	37	15	a	a	DET
easat-5251	37	16	crucial	crucial	ADJ
easat-5251	37	17	factor	factor	NOUN
easat-5251	37	18	in	in	ADP
easat-5251	37	19	selling	selling	NOUN
easat-5251	37	20	,	,	PUNCT
easat-5251	37	21	which	which	PRON
easat-5251	37	22	can	can	AUX
easat-5251	37	23	help	help	VERB
easat-5251	37	24	the	the	DET
easat-5251	37	25	seller	seller	NOUN
easat-5251	37	26	create	create	VERB
easat-5251	37	27	a	a	DET
easat-5251	37	28	competitive	competitive	ADJ
easat-5251	37	29	third	third	ADJ
easat-5251	37	30	-	-	PUNCT
easat-5251	37	31	party	party	NOUN
easat-5251	37	32	differentiation	differentiation	NOUN
easat-5251	37	33	in	in	ADP
easat-5251	37	34	a	a	DET
easat-5251	37	35	competitive	competitive	ADJ
easat-5251	37	36	market	market	NOUN
easat-5251	37	37	.	.	PUNCT
easat-5251	38	1	the	the	DET
easat-5251	38	2	purpose	purpose	NOUN
easat-5251	38	3	of	of	ADP
easat-5251	38	4	this	this	DET
easat-5251	38	5	research	research	NOUN
easat-5251	38	6	is	be	AUX
easat-5251	38	7	not	not	PART
easat-5251	38	8	only	only	ADV
easat-5251	38	9	to	to	PART
easat-5251	38	10	study	study	VERB
easat-5251	38	11	how	how	SCONJ
easat-5251	38	12	reverse	reverse	ADJ
easat-5251	38	13	logistics	logistic	NOUN
easat-5251	38	14	quality	quality	NOUN
easat-5251	38	15	influences	influence	NOUN
easat-5251	38	16	customer	customer	NOUN
easat-5251	38	17	satisfaction	satisfaction	NOUN
easat-5251	38	18	,	,	PUNCT
easat-5251	38	19	but	but	CCONJ
easat-5251	38	20	also	also	ADV
easat-5251	38	21	to	to	PART
easat-5251	38	22	try	try	VERB
easat-5251	38	23	to	to	PART
easat-5251	38	24	connect	connect	VERB
easat-5251	38	25	complex	complex	ADJ
easat-5251	38	26	variables	variable	NOUN
easat-5251	38	27	such	such	ADJ
easat-5251	38	28	as	as	ADP
easat-5251	38	29	customer	customer	NOUN
easat-5251	38	30	experience	experience	NOUN
easat-5251	38	31	and	and	CCONJ
easat-5251	38	32	perceived	perceive	VERB
easat-5251	38	33	value	value	NOUN
easat-5251	38	34	jain	jain	NOUN
easat-5251	38	35	,	,	PUNCT
easat-5251	38	36	et	et	PROPN
easat-5251	38	37	al	al	PROPN
easat-5251	38	38	.	.	PUNCT
easat-5251	39	1	[	[	X
easat-5251	39	2	9	9	NUM
easat-5251	39	3	]	]	PUNCT
easat-5251	39	4	which	which	PRON
easat-5251	39	5	may	may	AUX
easat-5251	39	6	be	be	AUX
easat-5251	39	7	significant	significant	ADJ
easat-5251	39	8	influences	influence	NOUN
easat-5251	39	9	of	of	ADP
easat-5251	39	10	customer	customer	NOUN
easat-5251	39	11	loyalty	loyalty	NOUN
easat-5251	39	12	.	.	PUNCT
easat-5251	40	1	it	it	PRON
easat-5251	40	2	also	also	ADV
easat-5251	40	3	enables	enable	VERB
easat-5251	40	4	the	the	DET
easat-5251	40	5	sellers	seller	NOUN
easat-5251	40	6	to	to	PART
easat-5251	40	7	make	make	VERB
easat-5251	40	8	a	a	DET
easat-5251	40	9	clear	clear	ADJ
easat-5251	40	10	distinction	distinction	NOUN
easat-5251	40	11	between	between	ADP
easat-5251	40	12	good	good	ADJ
easat-5251	40	13	customer	customer	NOUN
easat-5251	40	14	experience	experience	NOUN
easat-5251	40	15	and	and	CCONJ
easat-5251	40	16	good	good	ADJ
easat-5251	40	17	value	value	NOUN
easat-5251	40	18	perception	perception	NOUN
easat-5251	40	19	to	to	PART
easat-5251	40	20	ensure	ensure	VERB
easat-5251	40	21	that	that	SCONJ
easat-5251	40	22	the	the	DET
easat-5251	40	23	reverse	reverse	ADJ
easat-5251	40	24	logistics	logistic	NOUN
easat-5251	40	25	product	product	NOUN
easat-5251	40	26	return	return	NOUN
easat-5251	40	27	is	be	AUX
easat-5251	40	28	managed	manage	VERB
easat-5251	40	29	in	in	ADP
easat-5251	40	30	an	an	DET
easat-5251	40	31	efficient	efficient	ADJ
easat-5251	40	32	way	way	NOUN
easat-5251	40	33	to	to	PART
easat-5251	40	34	cater	cater	VERB
easat-5251	40	35	to	to	ADP
easat-5251	40	36	customer	customer	NOUN
easat-5251	40	37	expectations	expectation	NOUN
easat-5251	40	38	.	.	PUNCT
easat-5251	41	1	by	by	ADP
easat-5251	41	2	investigating	investigate	VERB
easat-5251	41	3	the	the	DET
easat-5251	41	4	efficacy	efficacy	NOUN
easat-5251	41	5	of	of	ADP
easat-5251	41	6	long	long	ADJ
easat-5251	41	7	-	-	PUNCT
easat-5251	41	8	term	term	NOUN
easat-5251	41	9	relationships	relationship	NOUN
easat-5251	41	10	,	,	PUNCT
easat-5251	41	11	this	this	DET
easat-5251	41	12	research	research	NOUN
easat-5251	41	13	helps	help	VERB
easat-5251	41	14	sellers	seller	NOUN
easat-5251	41	15	build	build	VERB
easat-5251	41	16	their	their	PRON
easat-5251	41	17	competitiveness	competitiveness	NOUN
easat-5251	41	18	in	in	ADP
easat-5251	41	19	the	the	DET
easat-5251	41	20	competitive	competitive	ADJ
easat-5251	41	21	e	e	NOUN
easat-5251	41	22	-	-	ADJ
easat-5251	41	23	commerce	commerce	NOUN
easat-5251	41	24	marketplace	marketplace	NOUN
easat-5251	41	25	,	,	PUNCT
easat-5251	41	26	thereby	thereby	ADV
easat-5251	41	27	ensuring	ensure	VERB
easat-5251	41	28	their	their	PRON
easat-5251	41	29	future	future	ADJ
easat-5251	41	30	business	business	NOUN
easat-5251	41	31	success	success	NOUN
easat-5251	42	1	[	[	X
easat-5251	42	2	9	9	NUM
easat-5251	42	3	]	]	SYM
easat-5251	42	4	.	.	PUNCT
easat-5251	43	1	2	2	X
easat-5251	43	2	.	.	X
easat-5251	43	3	literature	literature	NOUN
easat-5251	43	4	reviews	review	VERB
easat-5251	43	5	2.1	2.1	NUM
easat-5251	43	6	.	.	PUNCT
easat-5251	44	1	e	e	X
easat-5251	44	2	-	-	NOUN
easat-5251	44	3	commerce	commerce	NOUN
easat-5251	44	4	seller	seller	NOUN
easat-5251	44	5	reverse	reverse	NOUN
easat-5251	44	6	logistics	logistic	NOUN
easat-5251	44	7	quality	quality	NOUN
easat-5251	44	8	the	the	DET
easat-5251	44	9	reverse	reverse	ADJ
easat-5251	44	10	logistics	logistic	NOUN
easat-5251	44	11	process	process	NOUN
easat-5251	44	12	of	of	ADP
easat-5251	44	13	a	a	DET
easat-5251	44	14	seller	seller	NOUN
easat-5251	44	15	refers	refer	VERB
easat-5251	44	16	to	to	ADP
easat-5251	44	17	the	the	DET
easat-5251	44	18	process	process	NOUN
easat-5251	44	19	of	of	ADP
easat-5251	44	20	efficiently	efficiently	ADV
easat-5251	44	21	managing	manage	VERB
easat-5251	44	22	returns	return	NOUN
easat-5251	44	23	,	,	PUNCT
easat-5251	44	24	exchanges	exchange	NOUN
easat-5251	44	25	,	,	PUNCT
easat-5251	44	26	and	and	CCONJ
easat-5251	44	27	refunds	refund	NOUN
easat-5251	44	28	to	to	ADP
easat-5251	44	29	customers	customer	NOUN
easat-5251	44	30	[	[	X
easat-5251	44	31	7	7	NUM
easat-5251	44	32	,	,	PUNCT
easat-5251	44	33	10	10	NUM
easat-5251	44	34	,	,	PUNCT
easat-5251	44	35	11	11	NUM
easat-5251	44	36	]	]	PUNCT
easat-5251	44	37	.	.	PUNCT
easat-5251	45	1	the	the	DET
easat-5251	45	2	process	process	NOUN
easat-5251	45	3	of	of	ADP
easat-5251	45	4	reverse	reverse	ADJ
easat-5251	45	5	logistics	logistic	NOUN
easat-5251	45	6	for	for	ADP
easat-5251	45	7	an	an	DET
easat-5251	45	8	online	online	ADJ
easat-5251	45	9	seller	seller	NOUN
easat-5251	45	10	is	be	AUX
easat-5251	45	11	important	important	ADJ
easat-5251	45	12	in	in	ADP
easat-5251	45	13	terms	term	NOUN
easat-5251	45	14	of	of	ADP
easat-5251	45	15	customer	customer	NOUN
easat-5251	45	16	experience	experience	NOUN
easat-5251	45	17	and	and	CCONJ
easat-5251	45	18	loyalty	loyalty	NOUN
easat-5251	45	19	.	.	PUNCT
easat-5251	46	1	these	these	DET
easat-5251	46	2	factors	factor	NOUN
easat-5251	46	3	assist	assist	VERB
easat-5251	46	4	customers	customer	NOUN
easat-5251	46	5	in	in	ADP
easat-5251	46	6	obtaining	obtain	VERB
easat-5251	46	7	accurate	accurate	ADJ
easat-5251	46	8	and	and	CCONJ
easat-5251	46	9	complete	complete	ADJ
easat-5251	46	10	details	detail	NOUN
easat-5251	46	11	about	about	ADP
easat-5251	46	12	return	return	NOUN
easat-5251	46	13	conditions	condition	NOUN
easat-5251	46	14	,	,	PUNCT
easat-5251	46	15	such	such	ADJ
easat-5251	46	16	as	as	ADP
easat-5251	46	17	return	return	NOUN
easat-5251	46	18	periods	period	NOUN
easat-5251	46	19	,	,	PUNCT
easat-5251	46	20	fees	fee	NOUN
easat-5251	46	21	,	,	PUNCT
easat-5251	46	22	processing	processing	NOUN
easat-5251	46	23	procedures	procedure	NOUN
easat-5251	46	24	,	,	PUNCT
easat-5251	46	25	based	base	VERB
easat-5251	46	26	on	on	ADP
easat-5251	46	27	the	the	DET
easat-5251	46	28	volume	volume	NOUN
easat-5251	46	29	of	of	ADP
easat-5251	46	30	communication	communication	NOUN
easat-5251	46	31	and	and	CCONJ
easat-5251	46	32	information	information	NOUN
easat-5251	46	33	.	.	PUNCT
easat-5251	47	1	effective	effective	ADJ
easat-5251	47	2	and	and	CCONJ
easat-5251	47	3	transparent	transparent	ADJ
easat-5251	47	4	answers	answer	NOUN
easat-5251	47	5	to	to	ADP
easat-5251	47	6	questions	question	NOUN
easat-5251	47	7	can	can	AUX
easat-5251	47	8	mitigate	mitigate	VERB
easat-5251	47	9	negativity	negativity	NOUN
easat-5251	47	10	and	and	CCONJ
easat-5251	47	11	increase	increase	VERB
easat-5251	47	12	trust	trust	NOUN
easat-5251	47	13	[	[	X
easat-5251	47	14	1	1	NUM
easat-5251	47	15	,	,	PUNCT
easat-5251	47	16	2	2	NUM
easat-5251	47	17	,	,	PUNCT
easat-5251	47	18	12	12	NUM
easat-5251	47	19	]	]	PUNCT
easat-5251	47	20	.	.	PUNCT
easat-5251	48	1	it	it	PRON
easat-5251	48	2	is	be	AUX
easat-5251	48	3	also	also	ADV
easat-5251	48	4	a	a	DET
easat-5251	48	5	reflection	reflection	NOUN
easat-5251	48	6	of	of	ADP
easat-5251	48	7	return	return	NOUN
easat-5251	48	8	processing	processing	NOUN
easat-5251	48	9	efficiency	efficiency	NOUN
easat-5251	48	10	that	that	PRON
easat-5251	48	11	enhances	enhance	VERB
easat-5251	48	12	the	the	DET
easat-5251	48	13	quality	quality	NOUN
easat-5251	48	14	of	of	ADP
easat-5251	48	15	the	the	DET
easat-5251	48	16	return	return	NOUN
easat-5251	48	17	process	process	NOUN
easat-5251	48	18	.	.	PUNCT
easat-5251	49	1	transparent	transparent	ADJ
easat-5251	49	2	processes	process	NOUN
easat-5251	49	3	,	,	PUNCT
easat-5251	49	4	for	for	ADP
easat-5251	49	5	instance	instance	NOUN
easat-5251	49	6	,	,	PUNCT
easat-5251	49	7	convey	convey	VERB
easat-5251	49	8	timely	timely	ADJ
easat-5251	49	9	warnings	warning	NOUN
easat-5251	49	10	of	of	ADP
easat-5251	49	11	status	status	NOUN
easat-5251	49	12	and	and	CCONJ
easat-5251	49	13	quick	quick	ADJ
easat-5251	49	14	refunds	refund	NOUN
easat-5251	49	15	,	,	PUNCT
easat-5251	49	16	which	which	PRON
easat-5251	49	17	lead	lead	VERB
easat-5251	49	18	to	to	ADP
easat-5251	49	19	greater	great	ADJ
easat-5251	49	20	customer	customer	NOUN
easat-5251	49	21	satisfaction	satisfaction	NOUN
easat-5251	49	22	and	and	CCONJ
easat-5251	49	23	lower	low	ADJ
easat-5251	49	24	anxiety	anxiety	NOUN
easat-5251	49	25	[	[	X
easat-5251	49	26	13	13	NUM
easat-5251	49	27	-	-	SYM
easat-5251	49	28	15	15	NUM
easat-5251	49	29	]	]	PUNCT
easat-5251	49	30	.	.	PUNCT
easat-5251	50	1	the	the	DET
easat-5251	50	2	ease	ease	NOUN
easat-5251	50	3	of	of	ADP
easat-5251	50	4	returning	return	VERB
easat-5251	50	5	these	these	DET
easat-5251	50	6	products	product	NOUN
easat-5251	50	7	lies	lie	VERB
easat-5251	50	8	in	in	ADP
easat-5251	50	9	simple	simple	ADJ
easat-5251	50	10	processes	process	NOUN
easat-5251	50	11	513	513	NUM
easat-5251	50	12	edelweiss	edelweiss	PROPN
easat-5251	50	13	applied	apply	VERB
easat-5251	50	14	science	science	NOUN
easat-5251	50	15	and	and	CCONJ
easat-5251	50	16	technology	technology	NOUN
easat-5251	50	17	issn	issn	PROPN
easat-5251	50	18	:	:	PUNCT
easat-5251	50	19	2576	2576	NUM
easat-5251	50	20	-	-	SYM
easat-5251	50	21	8484	8484	NUM
easat-5251	50	22	vol	vol	NOUN
easat-5251	50	23	.	.	PROPN
easat-5251	51	1	9	9	NUM
easat-5251	51	2	,	,	PUNCT
easat-5251	51	3	no	no	INTJ
easat-5251	51	4	.	.	NOUN
easat-5251	52	1	3	3	NUM
easat-5251	52	2	:	:	PUNCT
easat-5251	52	3	511	511	NUM
easat-5251	52	4	-	-	SYM
easat-5251	52	5	526	526	NUM
easat-5251	52	6	,	,	PUNCT
easat-5251	52	7	2024	2024	NUM
easat-5251	52	8	doi	doi	NOUN
easat-5251	52	9	:	:	PUNCT
easat-5251	52	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	52	11	©	©	PROPN
easat-5251	52	12	2025	2025	NUM
easat-5251	52	13	by	by	ADP
easat-5251	52	14	the	the	DET
easat-5251	52	15	authors	author	NOUN
easat-5251	52	16	;	;	PUNCT
easat-5251	52	17	licensee	licensee	PROPN
easat-5251	52	18	learning	learning	NOUN
easat-5251	52	19	gate	gate	NOUN
easat-5251	52	20	with	with	ADP
easat-5251	52	21	multiple	multiple	ADJ
easat-5251	52	22	options	option	NOUN
easat-5251	52	23	including	include	VERB
easat-5251	52	24	refunds	refund	NOUN
easat-5251	52	25	,	,	PUNCT
easat-5251	52	26	exchange	exchange	NOUN
easat-5251	52	27	,	,	PUNCT
easat-5251	52	28	in	in	ADP
easat-5251	52	29	-	-	PUNCT
easat-5251	52	30	store	store	NOUN
easat-5251	52	31	credit	credit	NOUN
easat-5251	52	32	,	,	PUNCT
easat-5251	52	33	and	and	CCONJ
easat-5251	52	34	customer	customer	NOUN
easat-5251	52	35	service	service	NOUN
easat-5251	52	36	via	via	ADP
easat-5251	52	37	readily	readily	ADV
easat-5251	52	38	available	available	ADJ
easat-5251	52	39	digital	digital	ADJ
easat-5251	52	40	channels	channel	NOUN
easat-5251	52	41	[	[	X
easat-5251	52	42	1	1	NUM
easat-5251	52	43	,	,	PUNCT
easat-5251	52	44	15	15	NUM
easat-5251	52	45	]	]	PUNCT
easat-5251	52	46	.	.	PUNCT
easat-5251	53	1	the	the	DET
easat-5251	53	2	customer	customer	NOUN
easat-5251	53	3	understanding	understand	VERB
easat-5251	53	4	factor	factor	NOUN
easat-5251	53	5	includes	include	VERB
easat-5251	53	6	the	the	DET
easat-5251	53	7	extent	extent	NOUN
easat-5251	53	8	to	to	PART
easat-5251	53	9	which	which	PRON
easat-5251	53	10	the	the	DET
easat-5251	53	11	seller	seller	NOUN
easat-5251	53	12	can	can	AUX
easat-5251	53	13	provide	provide	VERB
easat-5251	53	14	a	a	DET
easat-5251	53	15	service	service	NOUN
easat-5251	53	16	tailored	tailor	VERB
easat-5251	53	17	to	to	ADP
easat-5251	53	18	customer	customer	NOUN
easat-5251	53	19	needs	need	VERB
easat-5251	53	20	like	like	ADP
easat-5251	53	21	return	return	NOUN
easat-5251	53	22	processing	processing	NOUN
easat-5251	53	23	catering	catering	NOUN
easat-5251	53	24	to	to	ADP
easat-5251	53	25	customer	customer	NOUN
easat-5251	53	26	constraints	constraint	NOUN
easat-5251	53	27	or	or	CCONJ
easat-5251	53	28	refunding	refund	VERB
easat-5251	53	29	a	a	DET
easat-5251	53	30	returned	return	VERB
easat-5251	53	31	product	product	NOUN
easat-5251	53	32	if	if	SCONJ
easat-5251	53	33	needed	need	VERB
easat-5251	53	34	,	,	PUNCT
easat-5251	53	35	enabling	enable	VERB
easat-5251	53	36	improved	improved	ADJ
easat-5251	53	37	relationship	relationship	NOUN
easat-5251	53	38	dynamics	dynamic	NOUN
easat-5251	53	39	and	and	CCONJ
easat-5251	53	40	the	the	DET
easat-5251	53	41	minimization	minimization	NOUN
easat-5251	53	42	of	of	ADP
easat-5251	53	43	churn	churn	NOUN
easat-5251	53	44	relative	relative	ADJ
easat-5251	53	45	to	to	ADP
easat-5251	53	46	competitors	competitor	NOUN
easat-5251	53	47	[	[	PUNCT
easat-5251	53	48	13	13	NUM
easat-5251	53	49	-	-	SYM
easat-5251	53	50	15	15	NUM
easat-5251	53	51	]	]	PUNCT
easat-5251	53	52	.	.	PUNCT
easat-5251	54	1	automation	automation	NOUN
easat-5251	54	2	and	and	CCONJ
easat-5251	54	3	transparency	transparency	NOUN
easat-5251	54	4	also	also	ADV
easat-5251	54	5	make	make	VERB
easat-5251	54	6	the	the	DET
easat-5251	54	7	return	return	NOUN
easat-5251	54	8	process	process	NOUN
easat-5251	54	9	quicker	quick	ADV
easat-5251	54	10	and	and	CCONJ
easat-5251	54	11	more	more	ADV
easat-5251	54	12	precise	precise	ADJ
easat-5251	54	13	.	.	PUNCT
easat-5251	55	1	automated	automate	VERB
easat-5251	55	2	approaches	approach	NOUN
easat-5251	55	3	that	that	PRON
easat-5251	55	4	automatically	automatically	ADV
easat-5251	55	5	approve	approve	VERB
easat-5251	55	6	return	return	NOUN
easat-5251	55	7	requests	request	NOUN
easat-5251	55	8	and	and	CCONJ
easat-5251	55	9	allow	allow	VERB
easat-5251	55	10	return	return	NOUN
easat-5251	55	11	status	status	NOUN
easat-5251	55	12	notifications	notification	NOUN
easat-5251	55	13	using	use	VERB
easat-5251	55	14	applications	application	NOUN
easat-5251	55	15	improve	improve	VERB
easat-5251	55	16	accuracy	accuracy	NOUN
easat-5251	55	17	and	and	CCONJ
easat-5251	55	18	raise	raise	VERB
easat-5251	55	19	consumer	consumer	NOUN
easat-5251	55	20	trust	trust	NOUN
easat-5251	56	1	[	[	X
easat-5251	56	2	7	7	NUM
easat-5251	56	3	,	,	PUNCT
easat-5251	56	4	16	16	NUM
easat-5251	56	5	,	,	PUNCT
easat-5251	56	6	17	17	NUM
easat-5251	56	7	]	]	PUNCT
easat-5251	56	8	.	.	PUNCT
easat-5251	57	1	while	while	SCONJ
easat-5251	57	2	forms	form	NOUN
easat-5251	57	3	of	of	ADP
easat-5251	57	4	transparency	transparency	NOUN
easat-5251	57	5	,	,	PUNCT
easat-5251	57	6	such	such	ADJ
easat-5251	57	7	as	as	ADP
easat-5251	57	8	transparent	transparent	ADJ
easat-5251	57	9	fees	fee	NOUN
easat-5251	57	10	and	and	CCONJ
easat-5251	57	11	precise	precise	ADJ
easat-5251	57	12	process	process	NOUN
easat-5251	57	13	times	time	NOUN
easat-5251	57	14	,	,	PUNCT
easat-5251	57	15	can	can	AUX
easat-5251	57	16	establish	establish	VERB
easat-5251	57	17	trust	trust	NOUN
easat-5251	57	18	and	and	CCONJ
easat-5251	57	19	decrease	decrease	VERB
easat-5251	57	20	complaints	complaint	NOUN
easat-5251	58	1	[	[	X
easat-5251	58	2	13	13	NUM
easat-5251	58	3	,	,	PUNCT
easat-5251	58	4	18	18	NUM
easat-5251	58	5	]	]	PUNCT
easat-5251	58	6	.	.	PUNCT
easat-5251	59	1	therefore	therefore	ADV
easat-5251	59	2	,	,	PUNCT
easat-5251	59	3	enhancing	enhance	VERB
easat-5251	59	4	the	the	DET
easat-5251	59	5	quality	quality	NOUN
easat-5251	59	6	of	of	ADP
easat-5251	59	7	the	the	DET
easat-5251	59	8	reverse	reverse	ADJ
easat-5251	59	9	logistics	logistic	NOUN
easat-5251	59	10	process	process	NOUN
easat-5251	59	11	including	include	VERB
easat-5251	59	12	communication	communication	NOUN
easat-5251	59	13	,	,	PUNCT
easat-5251	59	14	information	information	NOUN
easat-5251	59	15	,	,	PUNCT
easat-5251	59	16	return	return	NOUN
easat-5251	59	17	,	,	PUNCT
easat-5251	59	18	convenience	convenience	NOUN
easat-5251	59	19	,	,	PUNCT
easat-5251	59	20	customer	customer	NOUN
easat-5251	59	21	comprehension	comprehension	NOUN
easat-5251	59	22	,	,	PUNCT
easat-5251	59	23	and	and	CCONJ
easat-5251	59	24	automation	automation	NOUN
easat-5251	59	25	will	will	AUX
easat-5251	59	26	assist	assist	VERB
easat-5251	59	27	sellers	seller	NOUN
easat-5251	59	28	to	to	PART
easat-5251	59	29	gain	gain	VERB
easat-5251	59	30	a	a	DET
easat-5251	59	31	competitive	competitive	ADJ
easat-5251	59	32	edge	edge	NOUN
easat-5251	59	33	in	in	ADP
easat-5251	59	34	the	the	DET
easat-5251	59	35	growing	grow	VERB
easat-5251	59	36	e	e	NOUN
easat-5251	59	37	-	-	NOUN
easat-5251	59	38	commerce	commerce	NOUN
easat-5251	59	39	sector	sector	NOUN
easat-5251	59	40	and	and	CCONJ
easat-5251	59	41	aid	aid	NOUN
easat-5251	59	42	in	in	ADP
easat-5251	59	43	fostering	foster	VERB
easat-5251	59	44	long	long	ADJ
easat-5251	59	45	-	-	PUNCT
easat-5251	59	46	term	term	NOUN
easat-5251	59	47	client	client	NOUN
easat-5251	59	48	loyalty	loyalty	NOUN
easat-5251	59	49	[	[	X
easat-5251	59	50	7	7	NUM
easat-5251	59	51	,	,	PUNCT
easat-5251	59	52	19	19	NUM
easat-5251	59	53	]	]	PUNCT
easat-5251	59	54	.	.	PUNCT
easat-5251	60	1	2.2	2.2	NUM
easat-5251	60	2	.	.	PUNCT
easat-5251	60	3	customer	customer	NOUN
easat-5251	60	4	experience	experience	NOUN
easat-5251	60	5	customer	customer	NOUN
easat-5251	60	6	experience	experience	NOUN
easat-5251	60	7	is	be	AUX
easat-5251	60	8	the	the	DET
easat-5251	60	9	culmination	culmination	NOUN
easat-5251	60	10	of	of	ADP
easat-5251	60	11	all	all	DET
easat-5251	60	12	interactions	interaction	NOUN
easat-5251	60	13	a	a	DET
easat-5251	60	14	customer	customer	NOUN
easat-5251	60	15	has	have	VERB
easat-5251	60	16	with	with	ADP
easat-5251	60	17	a	a	DET
easat-5251	60	18	business	business	NOUN
easat-5251	60	19	,	,	PUNCT
easat-5251	60	20	from	from	ADP
easat-5251	60	21	purchasing	purchase	VERB
easat-5251	60	22	goods	good	NOUN
easat-5251	60	23	and	and	CCONJ
easat-5251	60	24	services	service	NOUN
easat-5251	60	25	to	to	ADP
easat-5251	60	26	the	the	DET
easat-5251	60	27	emotions	emotion	NOUN
easat-5251	60	28	and	and	CCONJ
easat-5251	60	29	perceptions	perception	NOUN
easat-5251	60	30	that	that	SCONJ
easat-5251	60	31	these	these	DET
easat-5251	60	32	interactions	interaction	NOUN
easat-5251	60	33	generate	generate	VERB
easat-5251	60	34	[	[	X
easat-5251	60	35	20	20	NUM
easat-5251	60	36	]	]	PUNCT
easat-5251	60	37	.	.	PUNCT
easat-5251	61	1	in	in	ADP
easat-5251	61	2	the	the	DET
easat-5251	61	3	domain	domain	NOUN
easat-5251	61	4	of	of	ADP
easat-5251	61	5	reverse	reverse	ADJ
easat-5251	61	6	logistics	logistic	NOUN
easat-5251	61	7	,	,	PUNCT
easat-5251	61	8	customer	customer	NOUN
easat-5251	61	9	experience	experience	NOUN
easat-5251	61	10	can	can	AUX
easat-5251	61	11	be	be	AUX
easat-5251	61	12	characterized	characterize	VERB
easat-5251	61	13	along	along	ADP
easat-5251	61	14	key	key	ADJ
easat-5251	61	15	dimensions	dimension	NOUN
easat-5251	61	16	like	like	ADP
easat-5251	61	17	process	process	NOUN
easat-5251	61	18	friction	friction	NOUN
easat-5251	61	19	,	,	PUNCT
easat-5251	61	20	digital	digital	ADJ
easat-5251	61	21	usability	usability	NOUN
easat-5251	61	22	,	,	PUNCT
easat-5251	61	23	convenience	convenience	NOUN
easat-5251	61	24	and	and	CCONJ
easat-5251	61	25	speed	speed	NOUN
easat-5251	61	26	,	,	PUNCT
easat-5251	61	27	data	data	NOUN
easat-5251	61	28	transparency	transparency	NOUN
easat-5251	61	29	,	,	PUNCT
easat-5251	61	30	and	and	CCONJ
easat-5251	61	31	proper	proper	ADJ
easat-5251	61	32	issue	issue	NOUN
easat-5251	61	33	handling	handling	NOUN
easat-5251	61	34	.	.	PUNCT
easat-5251	62	1	the	the	DET
easat-5251	62	2	ease	ease	NOUN
easat-5251	62	3	of	of	ADP
easat-5251	62	4	process	process	NOUN
easat-5251	62	5	means	mean	VERB
easat-5251	62	6	the	the	DET
easat-5251	62	7	ease	ease	NOUN
easat-5251	62	8	and	and	CCONJ
easat-5251	62	9	convenience	convenience	NOUN
easat-5251	62	10	of	of	ADP
easat-5251	62	11	the	the	DET
easat-5251	62	12	product	product	NOUN
easat-5251	62	13	return	return	NOUN
easat-5251	62	14	steps	step	NOUN
easat-5251	62	15	.	.	PUNCT
easat-5251	63	1	the	the	DET
easat-5251	63	2	process	process	NOUN
easat-5251	63	3	at	at	ADP
easat-5251	63	4	hand	hand	NOUN
easat-5251	63	5	is	be	AUX
easat-5251	63	6	optimized	optimize	VERB
easat-5251	63	7	—	—	PUNCT
easat-5251	63	8	with	with	ADP
easat-5251	63	9	this	this	DET
easat-5251	63	10	process	process	NOUN
easat-5251	63	11	deterministic	deterministic	ADJ
easat-5251	63	12	,	,	PUNCT
easat-5251	63	13	it	it	PRON
easat-5251	63	14	reduces	reduce	VERB
easat-5251	63	15	customers	customer	NOUN
easat-5251	63	16	’	'	PUNCT
easat-5251	63	17	unmet	unmet	NOUN
easat-5251	63	18	expectations	expectation	NOUN
easat-5251	64	1	[	[	X
easat-5251	64	2	21	21	NUM
easat-5251	64	3	]	]	PUNCT
easat-5251	64	4	.	.	PUNCT
easat-5251	65	1	ease	ease	NOUN
easat-5251	65	2	of	of	ADP
easat-5251	65	3	use	use	NOUN
easat-5251	65	4	is	be	AUX
easat-5251	65	5	essential	essential	ADJ
easat-5251	65	6	,	,	PUNCT
easat-5251	65	7	especially	especially	ADV
easat-5251	65	8	in	in	ADP
easat-5251	65	9	the	the	DET
easat-5251	65	10	digital	digital	ADJ
easat-5251	65	11	era	era	NOUN
easat-5251	65	12	where	where	SCONJ
easat-5251	65	13	customers	customer	NOUN
easat-5251	65	14	expect	expect	VERB
easat-5251	65	15	online	online	ADJ
easat-5251	65	16	systems	system	NOUN
easat-5251	65	17	to	to	PART
easat-5251	65	18	be	be	AUX
easat-5251	65	19	user	user	NOUN
easat-5251	65	20	-	-	PUNCT
easat-5251	65	21	friendly	friendly	ADJ
easat-5251	65	22	and	and	CCONJ
easat-5251	65	23	compatible	compatible	ADJ
easat-5251	65	24	with	with	ADP
easat-5251	65	25	all	all	DET
easat-5251	65	26	their	their	PRON
easat-5251	65	27	familiar	familiar	ADJ
easat-5251	65	28	devices	device	NOUN
easat-5251	65	29	[	[	X
easat-5251	65	30	22	22	NUM
easat-5251	65	31	]	]	PUNCT
easat-5251	65	32	.	.	PUNCT
easat-5251	66	1	immediacy	immediacy	NOUN
easat-5251	66	2	and	and	CCONJ
easat-5251	66	3	convenience	convenience	NOUN
easat-5251	66	4	are	be	AUX
easat-5251	66	5	also	also	ADV
easat-5251	66	6	integral	integral	ADJ
easat-5251	66	7	to	to	ADP
easat-5251	66	8	greater	great	ADJ
easat-5251	66	9	customer	customer	NOUN
easat-5251	66	10	satisfaction	satisfaction	NOUN
easat-5251	66	11	.	.	PUNCT
easat-5251	67	1	a	a	DET
easat-5251	67	2	simple	simple	ADJ
easat-5251	67	3	and	and	CCONJ
easat-5251	67	4	quick	quick	ADJ
easat-5251	67	5	return	return	NOUN
easat-5251	67	6	process	process	NOUN
easat-5251	67	7	,	,	PUNCT
easat-5251	67	8	such	such	ADJ
easat-5251	67	9	as	as	ADP
easat-5251	67	10	collection	collection	NOUN
easat-5251	67	11	from	from	ADP
easat-5251	67	12	home	home	NOUN
easat-5251	67	13	,	,	PUNCT
easat-5251	67	14	establishes	establish	VERB
easat-5251	67	15	goodwill	goodwill	NOUN
easat-5251	67	16	[	[	X
easat-5251	67	17	14	14	NUM
easat-5251	67	18	,	,	PUNCT
easat-5251	67	19	15	15	NUM
easat-5251	67	20	]	]	PUNCT
easat-5251	67	21	.	.	PUNCT
easat-5251	68	1	transparency	transparency	NOUN
easat-5251	68	2	,	,	PUNCT
easat-5251	68	3	real	real	ADJ
easat-5251	68	4	-	-	PUNCT
easat-5251	68	5	time	time	NOUN
easat-5251	68	6	notification	notification	NOUN
easat-5251	68	7	of	of	ADP
easat-5251	68	8	product	product	NOUN
easat-5251	68	9	status	status	NOUN
easat-5251	68	10	,	,	PUNCT
easat-5251	68	11	and	and	CCONJ
easat-5251	68	12	refunds	refund	NOUN
easat-5251	68	13	reinforce	reinforce	VERB
easat-5251	68	14	confidence	confidence	NOUN
easat-5251	68	15	in	in	ADP
easat-5251	68	16	the	the	DET
easat-5251	68	17	return	return	NOUN
easat-5251	68	18	process	process	NOUN
easat-5251	68	19	.	.	PUNCT
easat-5251	69	1	also	also	ADV
easat-5251	69	2	,	,	PUNCT
easat-5251	69	3	the	the	DET
easat-5251	69	4	ability	ability	NOUN
easat-5251	69	5	to	to	PART
easat-5251	69	6	resolve	resolve	VERB
easat-5251	69	7	problems	problem	NOUN
easat-5251	69	8	,	,	PUNCT
easat-5251	69	9	such	such	ADJ
easat-5251	69	10	as	as	ADP
easat-5251	69	11	quickly	quickly	ADV
easat-5251	69	12	correcting	correct	VERB
easat-5251	69	13	mistakes	mistake	NOUN
easat-5251	69	14	or	or	CCONJ
easat-5251	69	15	helping	help	VERB
easat-5251	69	16	customers	customer	NOUN
easat-5251	69	17	in	in	ADP
easat-5251	69	18	the	the	DET
easat-5251	69	19	event	event	NOUN
easat-5251	69	20	of	of	ADP
easat-5251	69	21	a	a	DET
easat-5251	69	22	problem	problem	NOUN
easat-5251	69	23	,	,	PUNCT
easat-5251	69	24	helps	help	VERB
easat-5251	69	25	strengthen	strengthen	VERB
easat-5251	69	26	the	the	DET
easat-5251	69	27	trust	trust	NOUN
easat-5251	69	28	and	and	CCONJ
easat-5251	69	29	consequently	consequently	ADV
easat-5251	69	30	the	the	DET
easat-5251	69	31	business	business	NOUN
easat-5251	69	32	’s	’s	PART
easat-5251	69	33	long	long	ADJ
easat-5251	69	34	-	-	PUNCT
easat-5251	69	35	term	term	NOUN
easat-5251	69	36	commitment	commitment	NOUN
easat-5251	69	37	to	to	ADP
easat-5251	69	38	their	their	PRON
easat-5251	69	39	customers	customer	NOUN
easat-5251	69	40	[	[	X
easat-5251	69	41	23	23	NUM
easat-5251	69	42	]	]	PUNCT
easat-5251	69	43	.	.	PUNCT
easat-5251	70	1	hence	hence	ADV
easat-5251	70	2	,	,	PUNCT
easat-5251	70	3	customer	customer	NOUN
easat-5251	70	4	experience	experience	NOUN
easat-5251	70	5	is	be	AUX
easat-5251	70	6	a	a	DET
easat-5251	70	7	crucial	crucial	ADJ
easat-5251	70	8	factor	factor	NOUN
easat-5251	70	9	affecting	affect	VERB
easat-5251	70	10	seller	seller	NOUN
easat-5251	70	11	satisfaction	satisfaction	NOUN
easat-5251	70	12	,	,	PUNCT
easat-5251	70	13	trust	trust	NOUN
easat-5251	70	14	,	,	PUNCT
easat-5251	70	15	and	and	CCONJ
easat-5251	70	16	loyalty	loyalty	NOUN
easat-5251	70	17	.	.	PUNCT
easat-5251	71	1	because	because	SCONJ
easat-5251	71	2	it	it	PRON
easat-5251	71	3	is	be	AUX
easat-5251	71	4	currently	currently	ADV
easat-5251	71	5	in	in	ADP
easat-5251	71	6	the	the	DET
easat-5251	71	7	digital	digital	ADJ
easat-5251	71	8	age	age	NOUN
easat-5251	71	9	,	,	PUNCT
easat-5251	71	10	designing	design	VERB
easat-5251	71	11	a	a	DET
easat-5251	71	12	reverse	reverse	ADJ
easat-5251	71	13	logistics	logistics	NOUN
easat-5251	71	14	process	process	NOUN
easat-5251	71	15	by	by	ADP
easat-5251	71	16	prioritizing	prioritize	VERB
easat-5251	71	17	the	the	DET
easat-5251	71	18	dimension	dimension	NOUN
easat-5251	71	19	of	of	ADP
easat-5251	71	20	customer	customer	NOUN
easat-5251	71	21	experience	experience	NOUN
easat-5251	71	22	is	be	AUX
easat-5251	71	23	one	one	NUM
easat-5251	71	24	of	of	ADP
easat-5251	71	25	the	the	DET
easat-5251	71	26	strategies	strategy	NOUN
easat-5251	71	27	that	that	PRON
easat-5251	71	28	can	can	AUX
easat-5251	71	29	enhance	enhance	VERB
easat-5251	71	30	the	the	DET
easat-5251	71	31	competitiveness	competitiveness	NOUN
easat-5251	71	32	of	of	ADP
easat-5251	71	33	businesses	business	NOUN
easat-5251	71	34	[	[	X
easat-5251	71	35	20	20	NUM
easat-5251	71	36	]	]	PUNCT
easat-5251	71	37	.	.	PUNCT
easat-5251	72	1	2.3	2.3	NUM
easat-5251	72	2	.	.	PUNCT
easat-5251	73	1	perceived	perceive	VERB
easat-5251	73	2	value	value	NOUN
easat-5251	73	3	perceived	perceive	VERB
easat-5251	73	4	value	value	NOUN
easat-5251	73	5	is	be	AUX
easat-5251	73	6	a	a	DET
easat-5251	73	7	customer	customer	NOUN
easat-5251	73	8	’s	’s	PART
easat-5251	73	9	subjective	subjective	ADJ
easat-5251	73	10	assessment	assessment	NOUN
easat-5251	73	11	of	of	ADP
easat-5251	73	12	the	the	DET
easat-5251	73	13	value	value	NOUN
easat-5251	73	14	of	of	ADP
easat-5251	73	15	a	a	DET
easat-5251	73	16	product	product	NOUN
easat-5251	73	17	or	or	CCONJ
easat-5251	73	18	service	service	NOUN
easat-5251	73	19	,	,	PUNCT
easat-5251	73	20	usually	usually	ADV
easat-5251	73	21	in	in	ADP
easat-5251	73	22	terms	term	NOUN
easat-5251	73	23	of	of	ADP
easat-5251	73	24	the	the	DET
easat-5251	73	25	ratio	ratio	NOUN
easat-5251	73	26	of	of	ADP
easat-5251	73	27	benefits	benefit	NOUN
easat-5251	73	28	gained	gain	VERB
easat-5251	73	29	over	over	ADP
easat-5251	73	30	cost	cost	NOUN
easat-5251	73	31	paid	pay	VERB
easat-5251	73	32	or	or	CCONJ
easat-5251	73	33	effort	effort	NOUN
easat-5251	73	34	made	make	VERB
easat-5251	73	35	in	in	ADP
easat-5251	73	36	terms	term	NOUN
easat-5251	73	37	of	of	ADP
easat-5251	73	38	time	time	NOUN
easat-5251	73	39	,	,	PUNCT
easat-5251	73	40	money	money	NOUN
easat-5251	73	41	,	,	PUNCT
easat-5251	73	42	and	and	CCONJ
easat-5251	73	43	other	other	ADJ
easat-5251	73	44	resources	resource	NOUN
easat-5251	73	45	[	[	X
easat-5251	73	46	24	24	NUM
easat-5251	73	47	]	]	PUNCT
easat-5251	73	48	.	.	PUNCT
easat-5251	74	1	specifically	specifically	ADV
easat-5251	74	2	,	,	PUNCT
easat-5251	74	3	from	from	ADP
easat-5251	74	4	a	a	DET
easat-5251	74	5	retailing	retailing	NOUN
easat-5251	74	6	/	/	SYM
easat-5251	74	7	circular	circular	ADJ
easat-5251	74	8	economy	economy	NOUN
easat-5251	74	9	perspective	perspective	NOUN
easat-5251	74	10	when	when	SCONJ
easat-5251	74	11	selling	sell	VERB
easat-5251	74	12	their	their	PRON
easat-5251	74	13	products	product	NOUN
easat-5251	74	14	,	,	PUNCT
easat-5251	74	15	e	e	NOUN
easat-5251	74	16	-	-	NOUN
easat-5251	74	17	commerce	commerce	NOUN
easat-5251	74	18	companies	company	NOUN
easat-5251	74	19	want	want	VERB
easat-5251	74	20	to	to	PART
easat-5251	74	21	have	have	VERB
easat-5251	74	22	their	their	PRON
easat-5251	74	23	customers	customer	NOUN
easat-5251	74	24	’	’	PART
easat-5251	74	25	opinions	opinion	NOUN
easat-5251	74	26	on	on	ADP
easat-5251	74	27	whether	whether	SCONJ
easat-5251	74	28	they	they	PRON
easat-5251	74	29	fulfil	fulfil	VERB
easat-5251	74	30	sufficient	sufficient	ADJ
easat-5251	74	31	value	value	NOUN
easat-5251	74	32	of	of	ADP
easat-5251	74	33	what	what	PRON
easat-5251	74	34	was	be	AUX
easat-5251	74	35	expected	expect	VERB
easat-5251	74	36	or	or	CCONJ
easat-5251	74	37	if	if	SCONJ
easat-5251	74	38	the	the	DET
easat-5251	74	39	return	return	NOUN
easat-5251	74	40	process	process	NOUN
easat-5251	74	41	was	be	AUX
easat-5251	74	42	value	value	NOUN
easat-5251	74	43	-	-	PUNCT
easat-5251	74	44	shedding	shedding	NOUN
easat-5251	74	45	.	.	PUNCT
easat-5251	75	1	pivotal	pivotal	ADJ
easat-5251	75	2	indicators	indicator	NOUN
easat-5251	75	3	include	include	VERB
easat-5251	75	4	time	time	NOUN
easat-5251	75	5	and	and	CCONJ
easat-5251	75	6	effort	effort	NOUN
easat-5251	75	7	value	value	NOUN
easat-5251	75	8	,	,	PUNCT
easat-5251	75	9	comparative	comparative	ADJ
easat-5251	75	10	value	value	NOUN
easat-5251	75	11	,	,	PUNCT
easat-5251	75	12	and	and	CCONJ
easat-5251	75	13	fee	fee	NOUN
easat-5251	75	14	fairness	fairness	NOUN
easat-5251	75	15	.	.	PUNCT
easat-5251	76	1	as	as	ADP
easat-5251	76	2	an	an	DET
easat-5251	76	3	instance	instance	NOUN
easat-5251	76	4	,	,	PUNCT
easat-5251	76	5	customers	customer	NOUN
easat-5251	76	6	will	will	AUX
easat-5251	76	7	rate	rate	VERB
easat-5251	76	8	the	the	DET
easat-5251	76	9	return	return	NOUN
easat-5251	76	10	process	process	NOUN
easat-5251	76	11	to	to	PART
easat-5251	76	12	be	be	AUX
easat-5251	76	13	valuable	valuable	ADJ
easat-5251	76	14	only	only	ADV
easat-5251	76	15	if	if	SCONJ
easat-5251	76	16	the	the	DET
easat-5251	76	17	seller	seller	NOUN
easat-5251	76	18	has	have	AUX
easat-5251	76	19	been	be	AUX
easat-5251	76	20	able	able	ADJ
easat-5251	76	21	to	to	PART
easat-5251	76	22	eliminate	eliminate	VERB
easat-5251	76	23	the	the	DET
easat-5251	76	24	time	time	NOUN
easat-5251	76	25	and	and	CCONJ
easat-5251	76	26	effort	effort	NOUN
easat-5251	76	27	involved	involve	VERB
easat-5251	76	28	in	in	ADP
easat-5251	76	29	the	the	DET
easat-5251	76	30	return	return	NOUN
easat-5251	76	31	process	process	NOUN
easat-5251	76	32	[	[	X
easat-5251	76	33	23	23	NUM
easat-5251	76	34	]	]	PUNCT
easat-5251	76	35	.	.	PUNCT
easat-5251	77	1	moreover	moreover	ADV
easat-5251	77	2	,	,	PUNCT
easat-5251	77	3	by	by	ADP
easat-5251	77	4	giving	give	VERB
easat-5251	77	5	added	add	VERB
easat-5251	77	6	value	value	NOUN
easat-5251	77	7	,	,	PUNCT
easat-5251	77	8	like	like	ADP
easat-5251	77	9	appropriate	appropriate	ADJ
easat-5251	77	10	advice	advice	NOUN
easat-5251	77	11	or	or	CCONJ
easat-5251	77	12	sustainable	sustainable	ADJ
easat-5251	77	13	options	option	NOUN
easat-5251	77	14	,	,	PUNCT
easat-5251	77	15	for	for	SCONJ
easat-5251	77	16	the	the	DET
easat-5251	77	17	returning	return	VERB
easat-5251	77	18	process	process	NOUN
easat-5251	77	19	can	can	AUX
easat-5251	77	20	create	create	VERB
easat-5251	77	21	an	an	DET
easat-5251	77	22	added	add	VERB
easat-5251	77	23	value	value	NOUN
easat-5251	77	24	much	much	ADV
easat-5251	77	25	higher	high	ADJ
easat-5251	77	26	than	than	ADP
easat-5251	77	27	helping	help	VERB
easat-5251	77	28	with	with	ADP
easat-5251	77	29	returns	return	NOUN
easat-5251	77	30	.	.	PUNCT
easat-5251	78	1	this	this	PRON
easat-5251	78	2	makes	make	VERB
easat-5251	78	3	customers	customer	NOUN
easat-5251	78	4	more	more	ADV
easat-5251	78	5	willing	willing	ADJ
easat-5251	78	6	to	to	PART
easat-5251	78	7	believe	believe	VERB
easat-5251	78	8	that	that	SCONJ
easat-5251	78	9	the	the	DET
easat-5251	78	10	return	return	NOUN
easat-5251	78	11	process	process	NOUN
easat-5251	78	12	is	be	AUX
easat-5251	78	13	worth	worth	ADJ
easat-5251	78	14	it	it	PRON
easat-5251	78	15	,	,	PUNCT
easat-5251	78	16	as	as	SCONJ
easat-5251	78	17	they	they	PRON
easat-5251	78	18	perceive	perceive	VERB
easat-5251	78	19	that	that	SCONJ
easat-5251	78	20	the	the	DET
easat-5251	78	21	seller	seller	NOUN
easat-5251	78	22	offers	offer	VERB
easat-5251	78	23	a	a	DET
easat-5251	78	24	higher	high	ADJ
easat-5251	78	25	service	service	NOUN
easat-5251	78	26	than	than	ADP
easat-5251	78	27	other	other	ADJ
easat-5251	78	28	sellers	seller	NOUN
easat-5251	78	29	[	[	X
easat-5251	78	30	7	7	NUM
easat-5251	78	31	,	,	PUNCT
easat-5251	78	32	25	25	NUM
easat-5251	78	33	]	]	PUNCT
easat-5251	78	34	.	.	PUNCT
easat-5251	79	1	another	another	DET
easat-5251	79	2	major	major	ADJ
easat-5251	79	3	contributor	contributor	NOUN
easat-5251	79	4	to	to	ADP
easat-5251	79	5	higher	high	ADJ
easat-5251	79	6	value	value	NOUN
easat-5251	79	7	perception	perception	NOUN
easat-5251	79	8	is	be	AUX
easat-5251	79	9	the	the	DET
easat-5251	79	10	experience	experience	NOUN
easat-5251	79	11	that	that	PRON
easat-5251	79	12	exceeds	exceed	VERB
easat-5251	79	13	expectations	expectation	NOUN
easat-5251	79	14	.	.	PUNCT
easat-5251	80	1	when	when	SCONJ
easat-5251	80	2	customers	customer	NOUN
easat-5251	80	3	are	be	AUX
easat-5251	80	4	offered	offer	VERB
easat-5251	80	5	services	service	NOUN
easat-5251	80	6	beyond	beyond	ADP
easat-5251	80	7	what	what	PRON
easat-5251	80	8	they	they	PRON
easat-5251	80	9	expect	expect	VERB
easat-5251	80	10	,	,	PUNCT
easat-5251	80	11	for	for	ADP
easat-5251	80	12	example	example	NOUN
easat-5251	80	13	,	,	PUNCT
easat-5251	80	14	a	a	DET
easat-5251	80	15	speedy	speedy	ADJ
easat-5251	80	16	refund	refund	NOUN
easat-5251	80	17	or	or	CCONJ
easat-5251	80	18	quick	quick	ADJ
easat-5251	80	19	and	and	CCONJ
easat-5251	80	20	professional	professional	ADJ
easat-5251	80	21	resolution	resolution	NOUN
easat-5251	80	22	of	of	ADP
easat-5251	80	23	their	their	PRON
easat-5251	80	24	issue	issue	NOUN
easat-5251	80	25	,	,	PUNCT
easat-5251	80	26	they	they	PRON
easat-5251	80	27	are	be	AUX
easat-5251	80	28	more	more	ADV
easat-5251	80	29	likely	likely	ADJ
easat-5251	80	30	to	to	PART
easat-5251	80	31	feel	feel	VERB
easat-5251	80	32	satisfied	satisfied	ADJ
easat-5251	80	33	with	with	ADP
easat-5251	80	34	the	the	DET
easat-5251	80	35	service[14	service[14	PROPN
easat-5251	80	36	,	,	PUNCT
easat-5251	80	37	15	15	NUM
easat-5251	80	38	]	]	PUNCT
easat-5251	80	39	.	.	PUNCT
easat-5251	81	1	thus	thus	ADV
easat-5251	81	2	,	,	PUNCT
easat-5251	81	3	perceived	perceive	VERB
easat-5251	81	4	value	value	NOUN
easat-5251	81	5	not	not	PART
easat-5251	81	6	only	only	ADV
easat-5251	81	7	influences	influence	VERB
easat-5251	81	8	immediate	immediate	ADJ
easat-5251	81	9	satisfaction	satisfaction	NOUN
easat-5251	81	10	but	but	CCONJ
easat-5251	81	11	also	also	ADV
easat-5251	81	12	cultivates	cultivate	VERB
easat-5251	81	13	enduring	endure	VERB
easat-5251	81	14	customer	customer	NOUN
easat-5251	81	15	loyalty	loyalty	NOUN
easat-5251	81	16	.	.	PUNCT
easat-5251	82	1	sellers	seller	NOUN
easat-5251	82	2	that	that	PRON
easat-5251	82	3	are	be	AUX
easat-5251	82	4	able	able	ADJ
easat-5251	82	5	to	to	PART
easat-5251	82	6	develop	develop	VERB
easat-5251	82	7	processes	process	NOUN
easat-5251	82	8	for	for	ADP
easat-5251	82	9	handling	handle	VERB
easat-5251	82	10	returns	return	NOUN
easat-5251	82	11	that	that	PRON
easat-5251	82	12	justify	justify	VERB
easat-5251	82	13	the	the	DET
easat-5251	82	14	time	time	NOUN
easat-5251	82	15	,	,	PUNCT
easat-5251	82	16	resources	resource	NOUN
easat-5251	82	17	and	and	CCONJ
easat-5251	82	18	expense	expense	NOUN
easat-5251	82	19	involved	involve	VERB
easat-5251	82	20	will	will	AUX
easat-5251	82	21	be	be	AUX
easat-5251	82	22	better	well	ADV
easat-5251	82	23	positioned	position	VERB
easat-5251	82	24	to	to	PART
easat-5251	82	25	earn	earn	VERB
easat-5251	82	26	the	the	DET
easat-5251	82	27	trust	trust	NOUN
easat-5251	82	28	and	and	CCONJ
easat-5251	82	29	backing	backing	NOUN
easat-5251	82	30	of	of	ADP
easat-5251	82	31	customers	customer	NOUN
easat-5251	82	32	over	over	ADP
easat-5251	82	33	the	the	DET
easat-5251	82	34	long	long	ADJ
easat-5251	82	35	term	term	NOUN
easat-5251	83	1	[	[	X
easat-5251	83	2	23	23	NUM
easat-5251	83	3	,	,	PUNCT
easat-5251	83	4	24	24	NUM
easat-5251	83	5	]	]	PUNCT
easat-5251	83	6	.	.	PUNCT
easat-5251	84	1	514	514	NUM
easat-5251	84	2	edelweiss	edelweiss	PROPN
easat-5251	84	3	applied	apply	VERB
easat-5251	84	4	science	science	NOUN
easat-5251	84	5	and	and	CCONJ
easat-5251	84	6	technology	technology	NOUN
easat-5251	84	7	issn	issn	PROPN
easat-5251	84	8	:	:	PUNCT
easat-5251	84	9	2576	2576	NUM
easat-5251	84	10	-	-	SYM
easat-5251	84	11	8484	8484	NUM
easat-5251	84	12	vol	vol	NOUN
easat-5251	84	13	.	.	PROPN
easat-5251	85	1	9	9	NUM
easat-5251	85	2	,	,	PUNCT
easat-5251	85	3	no	no	INTJ
easat-5251	85	4	.	.	NOUN
easat-5251	86	1	3	3	NUM
easat-5251	86	2	:	:	PUNCT
easat-5251	86	3	511	511	NUM
easat-5251	86	4	-	-	SYM
easat-5251	86	5	526	526	NUM
easat-5251	86	6	,	,	PUNCT
easat-5251	86	7	2024	2024	NUM
easat-5251	86	8	doi	doi	NOUN
easat-5251	86	9	:	:	PUNCT
easat-5251	86	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	86	11	©	©	PROPN
easat-5251	86	12	2025	2025	NUM
easat-5251	86	13	by	by	ADP
easat-5251	86	14	the	the	DET
easat-5251	86	15	authors	author	NOUN
easat-5251	86	16	;	;	PUNCT
easat-5251	86	17	licensee	licensee	PROPN
easat-5251	86	18	learning	learning	NOUN
easat-5251	86	19	gate	gate	VERB
easat-5251	86	20	2.4	2.4	NUM
easat-5251	86	21	.	.	PUNCT
easat-5251	87	1	customer	customer	NOUN
easat-5251	87	2	loyalty	loyalty	NOUN
easat-5251	87	3	customer	customer	NOUN
easat-5251	87	4	loyalty	loyalty	NOUN
easat-5251	87	5	refers	refer	VERB
easat-5251	87	6	to	to	ADP
easat-5251	87	7	customers	customer	NOUN
easat-5251	87	8	’	'	PUNCT
easat-5251	87	9	intentions	intention	NOUN
easat-5251	87	10	to	to	PART
easat-5251	87	11	maintain	maintain	VERB
easat-5251	87	12	a	a	DET
easat-5251	87	13	long	long	ADJ
easat-5251	87	14	-	-	PUNCT
easat-5251	87	15	term	term	NOUN
easat-5251	87	16	relationship	relationship	NOUN
easat-5251	87	17	with	with	ADP
easat-5251	87	18	a	a	DET
easat-5251	87	19	seller	seller	NOUN
easat-5251	87	20	,	,	PUNCT
easat-5251	87	21	expressed	express	VERB
easat-5251	87	22	through	through	ADP
easat-5251	87	23	behaviors	behavior	NOUN
easat-5251	87	24	and	and	CCONJ
easat-5251	87	25	attitudes	attitude	NOUN
easat-5251	87	26	that	that	PRON
easat-5251	87	27	continuously	continuously	ADV
easat-5251	87	28	support	support	VERB
easat-5251	87	29	the	the	DET
easat-5251	87	30	seller	seller	NOUN
easat-5251	87	31	.	.	PUNCT
easat-5251	88	1	behavioral	behavioral	ADJ
easat-5251	88	2	loyalty	loyalty	NOUN
easat-5251	88	3	is	be	AUX
easat-5251	88	4	concerned	concern	VERB
easat-5251	88	5	with	with	ADP
easat-5251	88	6	repeat	repeat	NOUN
easat-5251	88	7	purchase	purchase	NOUN
easat-5251	88	8	by	by	ADP
easat-5251	88	9	customers	customer	NOUN
easat-5251	88	10	,	,	PUNCT
easat-5251	88	11	recommendations	recommendation	NOUN
easat-5251	88	12	to	to	ADP
easat-5251	88	13	friends	friend	NOUN
easat-5251	88	14	and	and	CCONJ
easat-5251	88	15	the	the	DET
easat-5251	88	16	willingness	willingness	NOUN
easat-5251	88	17	to	to	PART
easat-5251	88	18	use	use	VERB
easat-5251	88	19	the	the	DET
easat-5251	88	20	services	service	NOUN
easat-5251	88	21	of	of	ADP
easat-5251	88	22	the	the	DET
easat-5251	88	23	same	same	ADJ
easat-5251	88	24	seller	seller	NOUN
easat-5251	88	25	.	.	PUNCT
easat-5251	89	1	in	in	ADP
easat-5251	89	2	contrast	contrast	NOUN
easat-5251	89	3	,	,	PUNCT
easat-5251	89	4	attitudinal	attitudinal	ADJ
easat-5251	89	5	loyalty	loyalty	NOUN
easat-5251	89	6	refers	refer	VERB
easat-5251	89	7	to	to	ADP
easat-5251	89	8	a	a	DET
easat-5251	89	9	customer	customer	NOUN
easat-5251	89	10	’s	’s	PART
easat-5251	89	11	emotional	emotional	ADJ
easat-5251	89	12	commitment	commitment	NOUN
easat-5251	89	13	and	and	CCONJ
easat-5251	89	14	trust	trust	NOUN
easat-5251	89	15	toward	toward	ADP
easat-5251	89	16	the	the	DET
easat-5251	89	17	seller	seller	NOUN
easat-5251	89	18	,	,	PUNCT
easat-5251	89	19	for	for	ADP
easat-5251	89	20	example	example	NOUN
easat-5251	89	21	,	,	PUNCT
easat-5251	89	22	the	the	DET
easat-5251	89	23	feeling	feeling	NOUN
easat-5251	89	24	that	that	SCONJ
easat-5251	89	25	the	the	DET
easat-5251	89	26	seller	seller	NOUN
easat-5251	89	27	offers	offer	VERB
easat-5251	89	28	better	well	ADJ
easat-5251	89	29	service	service	NOUN
easat-5251	89	30	than	than	ADP
easat-5251	89	31	other	other	ADJ
easat-5251	89	32	vendors	vendor	NOUN
easat-5251	89	33	[	[	X
easat-5251	89	34	24	24	NUM
easat-5251	89	35	,	,	PUNCT
easat-5251	89	36	26	26	NUM
easat-5251	89	37	]	]	PUNCT
easat-5251	89	38	.	.	PUNCT
easat-5251	90	1	for	for	ADP
easat-5251	90	2	attitudinal	attitudinal	ADJ
easat-5251	90	3	loyalty	loyalty	NOUN
easat-5251	90	4	in	in	ADP
easat-5251	90	5	the	the	DET
easat-5251	90	6	context	context	NOUN
easat-5251	90	7	of	of	ADP
easat-5251	90	8	e	e	NOUN
easat-5251	90	9	-	-	NOUN
easat-5251	90	10	commerce	commerce	NOUN
easat-5251	90	11	,	,	PUNCT
easat-5251	90	12	customers	customer	NOUN
easat-5251	90	13	intend	intend	VERB
easat-5251	90	14	to	to	PART
easat-5251	90	15	purchase	purchase	VERB
easat-5251	90	16	from	from	ADP
easat-5251	90	17	the	the	DET
easat-5251	90	18	same	same	ADJ
easat-5251	90	19	seller	seller	NOUN
easat-5251	90	20	in	in	ADP
easat-5251	90	21	the	the	DET
easat-5251	90	22	future	future	NOUN
easat-5251	90	23	and	and	CCONJ
easat-5251	90	24	feel	feel	VERB
easat-5251	90	25	more	more	ADV
easat-5251	90	26	attached	attached	ADJ
easat-5251	90	27	to	to	ADP
easat-5251	90	28	this	this	DET
easat-5251	90	29	seller	seller	NOUN
easat-5251	90	30	than	than	ADP
easat-5251	90	31	other	other	ADJ
easat-5251	90	32	platforms	platform	NOUN
easat-5251	90	33	.	.	PUNCT
easat-5251	91	1	behavioral	behavioral	ADJ
easat-5251	91	2	loyalty	loyalty	NOUN
easat-5251	91	3	is	be	AUX
easat-5251	91	4	simply	simply	ADV
easat-5251	91	5	indicated	indicate	VERB
easat-5251	91	6	by	by	ADP
easat-5251	91	7	repurchase	repurchase	NOUN
easat-5251	91	8	intention	intention	NOUN
easat-5251	91	9	;	;	PUNCT
easat-5251	91	10	customers	customer	NOUN
easat-5251	91	11	tend	tend	VERB
easat-5251	91	12	to	to	PART
easat-5251	91	13	buy	buy	VERB
easat-5251	91	14	again	again	ADV
easat-5251	91	15	from	from	ADP
easat-5251	91	16	the	the	DET
easat-5251	91	17	same	same	ADJ
easat-5251	91	18	seller	seller	NOUN
easat-5251	91	19	,	,	PUNCT
easat-5251	91	20	which	which	PRON
easat-5251	91	21	indicates	indicate	VERB
easat-5251	91	22	that	that	SCONJ
easat-5251	91	23	customers	customer	NOUN
easat-5251	91	24	agree	agree	VERB
easat-5251	91	25	with	with	ADP
easat-5251	91	26	the	the	DET
easat-5251	91	27	values	value	NOUN
easat-5251	91	28	of	of	ADP
easat-5251	91	29	the	the	DET
easat-5251	91	30	seller	seller	NOUN
easat-5251	91	31	[	[	X
easat-5251	91	32	27	27	NUM
easat-5251	91	33	]	]	PUNCT
easat-5251	91	34	.	.	PUNCT
easat-5251	92	1	for	for	ADP
easat-5251	92	2	example	example	NOUN
easat-5251	92	3	,	,	PUNCT
easat-5251	92	4	wordof	wordof	ADJ
easat-5251	92	5	-	-	PUNCT
easat-5251	92	6	mouth	mouth	NOUN
easat-5251	92	7	loyalty	loyalty	NOUN
easat-5251	92	8	by	by	ADP
easat-5251	92	9	customer	customer	NOUN
easat-5251	92	10	referral	referral	NOUN
easat-5251	92	11	of	of	ADP
easat-5251	92	12	a	a	DET
easat-5251	92	13	seller	seller	NOUN
easat-5251	92	14	is	be	AUX
easat-5251	92	15	an	an	DET
easat-5251	92	16	indicator	indicator	NOUN
easat-5251	92	17	of	of	ADP
easat-5251	92	18	behavioral	behavioral	ADJ
easat-5251	92	19	loyalty	loyalty	NOUN
easat-5251	92	20	that	that	PRON
easat-5251	92	21	affects	affect	VERB
easat-5251	92	22	the	the	DET
easat-5251	92	23	seller	seller	NOUN
easat-5251	92	24	’s	’s	PART
easat-5251	92	25	reputation	reputation	NOUN
easat-5251	92	26	and	and	CCONJ
easat-5251	92	27	the	the	DET
easat-5251	92	28	opportunity	opportunity	NOUN
easat-5251	92	29	to	to	PART
easat-5251	92	30	expand	expand	VERB
easat-5251	92	31	the	the	DET
easat-5251	92	32	new	new	ADJ
easat-5251	92	33	customer	customer	NOUN
easat-5251	92	34	base	base	NOUN
easat-5251	92	35	.	.	PUNCT
easat-5251	93	1	long	long	ADJ
easat-5251	93	2	-	-	PUNCT
easat-5251	93	3	term	term	NOUN
easat-5251	93	4	relationship	relationship	NOUN
easat-5251	93	5	loyalty	loyalty	NOUN
easat-5251	93	6	as	as	ADP
easat-5251	93	7	customers	customer	NOUN
easat-5251	93	8	’	'	PUNCT
easat-5251	93	9	trust	trust	NOUN
easat-5251	93	10	for	for	ADP
easat-5251	93	11	the	the	DET
easat-5251	93	12	seller	seller	NOUN
easat-5251	93	13	in	in	ADP
easat-5251	93	14	the	the	DET
easat-5251	93	15	long	long	ADJ
easat-5251	93	16	run	run	NOUN
easat-5251	93	17	is	be	AUX
easat-5251	93	18	an	an	DET
easat-5251	93	19	important	important	ADJ
easat-5251	93	20	element	element	NOUN
easat-5251	93	21	to	to	PART
easat-5251	93	22	achieve	achieve	VERB
easat-5251	93	23	business	business	NOUN
easat-5251	93	24	sustainability	sustainability	NOUN
easat-5251	93	25	[	[	X
easat-5251	93	26	28	28	NUM
easat-5251	93	27	]	]	PUNCT
easat-5251	93	28	.	.	PUNCT
easat-5251	94	1	thus	thus	ADV
easat-5251	94	2	,	,	PUNCT
easat-5251	94	3	the	the	DET
easat-5251	94	4	proposed	propose	VERB
easat-5251	94	5	five	five	NUM
easat-5251	94	6	indicators	indicator	NOUN
easat-5251	94	7	can	can	AUX
easat-5251	94	8	describe	describe	VERB
easat-5251	94	9	the	the	DET
easat-5251	94	10	magnitude	magnitude	NOUN
easat-5251	94	11	of	of	ADP
easat-5251	94	12	customer	customer	NOUN
easat-5251	94	13	loyalty	loyalty	NOUN
easat-5251	94	14	comprehensively	comprehensively	ADV
easat-5251	94	15	from	from	ADP
easat-5251	94	16	behavior	behavior	NOUN
easat-5251	94	17	and	and	CCONJ
easat-5251	94	18	attitude	attitude	NOUN
easat-5251	94	19	.	.	PUNCT
easat-5251	95	1	in	in	ADP
easat-5251	95	2	the	the	DET
easat-5251	95	3	highly	highly	ADV
easat-5251	95	4	competitive	competitive	ADJ
easat-5251	95	5	e	e	ADJ
easat-5251	95	6	-	-	NOUN
easat-5251	95	7	commerce	commerce	NOUN
easat-5251	95	8	setting	setting	NOUN
easat-5251	95	9	,	,	PUNCT
easat-5251	95	10	one	one	NUM
easat-5251	95	11	of	of	ADP
easat-5251	95	12	the	the	DET
easat-5251	95	13	important	important	ADJ
easat-5251	95	14	indicators	indicator	NOUN
easat-5251	95	15	is	be	AUX
easat-5251	95	16	customer	customer	NOUN
easat-5251	95	17	loyalty	loyalty	NOUN
easat-5251	95	18	.	.	PUNCT
easat-5251	96	1	a	a	DET
easat-5251	96	2	quality	quality	NOUN
easat-5251	96	3	return	return	NOUN
easat-5251	96	4	process	process	NOUN
easat-5251	96	5	and	and	CCONJ
easat-5251	96	6	experience	experience	NOUN
easat-5251	96	7	will	will	AUX
easat-5251	96	8	attract	attract	VERB
easat-5251	96	9	return	return	NOUN
easat-5251	96	10	business	business	NOUN
easat-5251	96	11	and	and	CCONJ
easat-5251	96	12	recommendations	recommendation	NOUN
easat-5251	96	13	from	from	ADP
easat-5251	96	14	customers	customer	NOUN
easat-5251	96	15	,	,	PUNCT
easat-5251	96	16	which	which	PRON
easat-5251	96	17	matters	matter	VERB
easat-5251	96	18	for	for	ADP
easat-5251	96	19	long	long	ADJ
easat-5251	96	20	-	-	PUNCT
easat-5251	96	21	term	term	NOUN
easat-5251	96	22	business	business	NOUN
easat-5251	96	23	growth	growth	NOUN
easat-5251	96	24	[	[	X
easat-5251	96	25	7	7	NUM
easat-5251	96	26	,	,	PUNCT
easat-5251	96	27	14	14	NUM
easat-5251	96	28	,	,	PUNCT
easat-5251	96	29	15	15	NUM
easat-5251	96	30	]	]	PUNCT
easat-5251	96	31	.	.	PUNCT
easat-5251	97	1	2.5	2.5	NUM
easat-5251	97	2	.	.	PUNCT
easat-5251	98	1	conceptual	conceptual	ADJ
easat-5251	98	2	framework	framework	NOUN
easat-5251	98	3	and	and	CCONJ
easat-5251	98	4	hypothesis	hypothesis	NOUN
easat-5251	98	5	development	development	NOUN
easat-5251	98	6	an	an	DET
easat-5251	98	7	e	e	NOUN
easat-5251	98	8	-	-	NOUN
easat-5251	98	9	commerce	commerce	NOUN
easat-5251	98	10	seller	seller	NOUN
easat-5251	98	11	’s	’s	PART
easat-5251	98	12	reverse	reverse	ADJ
easat-5251	98	13	logistics	logistic	NOUN
easat-5251	98	14	process	process	NOUN
easat-5251	98	15	establishes	establish	VERB
easat-5251	98	16	a	a	DET
easat-5251	98	17	key	key	ADJ
easat-5251	98	18	link	link	NOUN
easat-5251	98	19	in	in	ADP
easat-5251	98	20	customer	customer	NOUN
easat-5251	98	21	loyalty	loyalty	NOUN
easat-5251	98	22	since	since	SCONJ
easat-5251	98	23	the	the	DET
easat-5251	98	24	return	return	NOUN
easat-5251	98	25	,	,	PUNCT
easat-5251	98	26	exchange	exchange	NOUN
easat-5251	98	27	and	and	CCONJ
easat-5251	98	28	refund	refund	NOUN
easat-5251	98	29	processes	process	NOUN
easat-5251	98	30	enhance	enhance	VERB
easat-5251	98	31	customer	customer	NOUN
easat-5251	98	32	experience	experience	NOUN
easat-5251	98	33	and	and	CCONJ
easat-5251	98	34	perceived	perceive	VERB
easat-5251	98	35	service	service	NOUN
easat-5251	98	36	value	value	NOUN
easat-5251	98	37	[	[	X
easat-5251	98	38	2	2	NUM
easat-5251	98	39	,	,	PUNCT
easat-5251	98	40	4	4	NUM
easat-5251	98	41	,	,	PUNCT
easat-5251	98	42	7	7	NUM
easat-5251	98	43	,	,	PUNCT
easat-5251	98	44	21	21	NUM
easat-5251	98	45	]	]	PUNCT
easat-5251	98	46	.	.	PUNCT
easat-5251	99	1	it	it	PRON
easat-5251	99	2	is	be	AUX
easat-5251	99	3	then	then	ADV
easat-5251	99	4	proposing	propose	VERB
easat-5251	99	5	that	that	SCONJ
easat-5251	99	6	hypothesis	hypothesis	NOUN
easat-5251	99	7	one	one	NOUN
easat-5251	99	8	is	be	AUX
easat-5251	99	9	supported	support	VERB
easat-5251	99	10	,	,	PUNCT
easat-5251	99	11	indicating	indicate	VERB
easat-5251	99	12	that	that	SCONJ
easat-5251	99	13	the	the	DET
easat-5251	99	14	quality	quality	NOUN
easat-5251	99	15	of	of	ADP
easat-5251	99	16	the	the	DET
easat-5251	99	17	seller	seller	NOUN
easat-5251	99	18	’s	’s	PART
easat-5251	99	19	reverse	reverse	ADJ
easat-5251	99	20	logistics	logistic	NOUN
easat-5251	99	21	process	process	NOUN
easat-5251	99	22	positively	positively	ADV
easat-5251	99	23	impacts	impact	VERB
easat-5251	99	24	customer	customer	NOUN
easat-5251	99	25	loyalty	loyalty	NOUN
easat-5251	99	26	(	(	PUNCT
easat-5251	99	27	h1	h1	PROPN
easat-5251	99	28	)	)	PUNCT
easat-5251	99	29	,	,	PUNCT
easat-5251	99	30	as	as	SCONJ
easat-5251	99	31	an	an	DET
easat-5251	99	32	efficient	efficient	ADJ
easat-5251	99	33	and	and	CCONJ
easat-5251	99	34	transparent	transparent	ADJ
easat-5251	99	35	return	return	NOUN
easat-5251	99	36	process	process	NOUN
easat-5251	99	37	serves	serve	VERB
easat-5251	99	38	to	to	PART
easat-5251	99	39	establish	establish	VERB
easat-5251	99	40	trust	trust	NOUN
easat-5251	99	41	,	,	PUNCT
easat-5251	99	42	and	and	CCONJ
easat-5251	99	43	motivates	motivate	VERB
easat-5251	99	44	customers	customer	NOUN
easat-5251	99	45	to	to	PART
easat-5251	99	46	return	return	VERB
easat-5251	99	47	[	[	PUNCT
easat-5251	99	48	13	13	NUM
easat-5251	99	49	-	-	SYM
easat-5251	99	50	15	15	NUM
easat-5251	99	51	]	]	PUNCT
easat-5251	99	52	.	.	PUNCT
easat-5251	100	1	moreover	moreover	ADV
easat-5251	100	2	,	,	PUNCT
easat-5251	100	3	customer	customer	NOUN
easat-5251	100	4	experience	experience	NOUN
easat-5251	100	5	is	be	AUX
easat-5251	100	6	a	a	DET
easat-5251	100	7	significant	significant	ADJ
easat-5251	100	8	mediator	mediator	NOUN
easat-5251	100	9	between	between	ADP
easat-5251	100	10	the	the	DET
easat-5251	100	11	quality	quality	NOUN
easat-5251	100	12	of	of	ADP
easat-5251	100	13	a	a	DET
easat-5251	100	14	seller	seller	NOUN
easat-5251	100	15	’s	’s	PART
easat-5251	100	16	reverse	reverse	ADJ
easat-5251	100	17	logistics	logistic	NOUN
easat-5251	100	18	process	process	NOUN
easat-5251	100	19	and	and	CCONJ
easat-5251	100	20	customer	customer	NOUN
easat-5251	100	21	loyalty	loyalty	NOUN
easat-5251	100	22	(	(	PUNCT
easat-5251	100	23	h2	h2	NOUN
easat-5251	100	24	)	)	PUNCT
easat-5251	100	25	.	.	PUNCT
easat-5251	101	1	when	when	SCONJ
easat-5251	101	2	customers	customer	NOUN
easat-5251	101	3	perceive	perceive	VERB
easat-5251	101	4	the	the	DET
easat-5251	101	5	return	return	NOUN
easat-5251	101	6	process	process	NOUN
easat-5251	101	7	as	as	ADV
easat-5251	101	8	smooth	smooth	ADJ
easat-5251	101	9	,	,	PUNCT
easat-5251	101	10	easy	easy	ADJ
easat-5251	101	11	to	to	PART
easat-5251	101	12	use	use	VERB
easat-5251	101	13	,	,	PUNCT
easat-5251	101	14	convenient	convenient	ADJ
easat-5251	101	15	,	,	PUNCT
easat-5251	101	16	and	and	CCONJ
easat-5251	101	17	transparent	transparent	ADJ
easat-5251	101	18	,	,	PUNCT
easat-5251	101	19	they	they	PRON
easat-5251	101	20	are	be	AUX
easat-5251	101	21	more	more	ADV
easat-5251	101	22	likely	likely	ADJ
easat-5251	101	23	to	to	PART
easat-5251	101	24	exhibit	exhibit	VERB
easat-5251	101	25	loyalty	loyalty	NOUN
easat-5251	101	26	to	to	ADP
easat-5251	101	27	the	the	DET
easat-5251	101	28	seller	seller	NOUN
easat-5251	101	29	[	[	X
easat-5251	101	30	20	20	NUM
easat-5251	101	31	,	,	PUNCT
easat-5251	101	32	21	21	NUM
easat-5251	101	33	]	]	PUNCT
easat-5251	101	34	.	.	PUNCT
easat-5251	102	1	similarly	similarly	ADV
easat-5251	102	2	,	,	PUNCT
easat-5251	102	3	customer	customer	NOUN
easat-5251	102	4	value	value	NOUN
easat-5251	102	5	perception	perception	NOUN
easat-5251	102	6	is	be	AUX
easat-5251	102	7	another	another	DET
easat-5251	102	8	variable	variable	NOUN
easat-5251	102	9	that	that	PRON
easat-5251	102	10	deserves	deserve	VERB
easat-5251	102	11	special	special	ADJ
easat-5251	102	12	attention	attention	NOUN
easat-5251	102	13	in	in	ADP
easat-5251	102	14	the	the	DET
easat-5251	102	15	reverse	reverse	ADJ
easat-5251	102	16	logistics	logistic	NOUN
easat-5251	102	17	process	process	NOUN
easat-5251	102	18	quality	quality	NOUN
easat-5251	102	19	customer	customer	NOUN
easat-5251	102	20	loyalty	loyalty	NOUN
easat-5251	102	21	model	model	NOUN
easat-5251	102	22	,	,	PUNCT
easat-5251	102	23	because	because	SCONJ
easat-5251	102	24	under	under	ADP
easat-5251	102	25	these	these	DET
easat-5251	102	26	circumstances	circumstance	NOUN
easat-5251	102	27	,	,	PUNCT
easat-5251	102	28	when	when	SCONJ
easat-5251	102	29	customers	customer	NOUN
easat-5251	102	30	can	can	AUX
easat-5251	102	31	return	return	VERB
easat-5251	102	32	unordered	unordered	ADJ
easat-5251	102	33	products	product	NOUN
easat-5251	102	34	at	at	ADP
easat-5251	102	35	a	a	DET
easat-5251	102	36	low	low	ADJ
easat-5251	102	37	cost	cost	NOUN
easat-5251	102	38	and	and	CCONJ
easat-5251	102	39	this	this	DET
easat-5251	102	40	service	service	NOUN
easat-5251	102	41	will	will	AUX
easat-5251	102	42	bring	bring	VERB
easat-5251	102	43	value	value	NOUN
easat-5251	102	44	to	to	ADP
easat-5251	102	45	the	the	DET
easat-5251	102	46	customers	customer	NOUN
easat-5251	102	47	,	,	PUNCT
easat-5251	102	48	the	the	DET
easat-5251	102	49	customers	customer	NOUN
easat-5251	102	50	will	will	AUX
easat-5251	102	51	feel	feel	VERB
easat-5251	102	52	that	that	PRON
easat-5251	102	53	return	return	NOUN
easat-5251	102	54	of	of	ADP
easat-5251	102	55	the	the	DET
easat-5251	102	56	product	product	NOUN
easat-5251	102	57	is	be	AUX
easat-5251	102	58	worthy	worthy	ADJ
easat-5251	102	59	(	(	PUNCT
easat-5251	102	60	h3	h3	NOUN
easat-5251	102	61	)	)	PUNCT
easat-5251	102	62	,	,	PUNCT
easat-5251	102	63	such	such	ADJ
easat-5251	102	64	as	as	ADP
easat-5251	102	65	obtaining	obtain	VERB
easat-5251	102	66	fair	fair	ADJ
easat-5251	102	67	and	and	CCONJ
easat-5251	102	68	better	well	ADJ
easat-5251	102	69	services	service	NOUN
easat-5251	102	70	[	[	X
easat-5251	102	71	7	7	NUM
easat-5251	102	72	,	,	PUNCT
easat-5251	102	73	24	24	NUM
easat-5251	102	74	]	]	PUNCT
easat-5251	102	75	.	.	PUNCT
easat-5251	103	1	furthermore	furthermore	ADV
easat-5251	103	2	,	,	PUNCT
easat-5251	103	3	customer	customer	NOUN
easat-5251	103	4	experience	experience	NOUN
easat-5251	103	5	and	and	CCONJ
easat-5251	103	6	value	value	NOUN
easat-5251	103	7	perception	perception	NOUN
easat-5251	103	8	are	be	AUX
easat-5251	103	9	jointly	jointly	ADV
easat-5251	103	10	on	on	ADP
easat-5251	103	11	the	the	DET
easat-5251	103	12	mediating	mediate	VERB
easat-5251	103	13	chain	chain	NOUN
easat-5251	103	14	linking	link	VERB
easat-5251	103	15	reverse	reverse	ADJ
easat-5251	103	16	logistics	logistic	NOUN
easat-5251	103	17	process	process	NOUN
easat-5251	103	18	quality	quality	NOUN
easat-5251	103	19	to	to	ADP
easat-5251	103	20	customer	customer	NOUN
easat-5251	103	21	loyalty	loyalty	NOUN
easat-5251	103	22	(	(	PUNCT
easat-5251	103	23	h4	h4	PROPN
easat-5251	103	24	)	)	PUNCT
easat-5251	103	25	,	,	PUNCT
easat-5251	103	26	which	which	PRON
easat-5251	103	27	means	mean	VERB
easat-5251	103	28	if	if	SCONJ
easat-5251	103	29	customers	customer	NOUN
easat-5251	103	30	can	can	AUX
easat-5251	103	31	experience	experience	VERB
easat-5251	103	32	a	a	DET
easat-5251	103	33	great	great	ADJ
easat-5251	103	34	procedure	procedure	NOUN
easat-5251	103	35	in	in	ADP
easat-5251	103	36	the	the	DET
easat-5251	103	37	return	return	NOUN
easat-5251	103	38	process	process	NOUN
easat-5251	103	39	,	,	PUNCT
easat-5251	103	40	in	in	ADP
easat-5251	103	41	other	other	ADJ
easat-5251	103	42	words	word	NOUN
easat-5251	103	43	,	,	PUNCT
easat-5251	103	44	the	the	DET
easat-5251	103	45	process	process	NOUN
easat-5251	103	46	yields	yield	VERB
easat-5251	103	47	value	value	NOUN
easat-5251	103	48	to	to	ADP
easat-5251	103	49	them	they	PRON
easat-5251	103	50	,	,	PUNCT
easat-5251	103	51	customer	customer	NOUN
easat-5251	103	52	loyalty	loyalty	NOUN
easat-5251	103	53	will	will	AUX
easat-5251	103	54	increase	increase	VERB
easat-5251	103	55	[	[	X
easat-5251	103	56	14	14	NUM
easat-5251	103	57	,	,	PUNCT
easat-5251	103	58	15	15	NUM
easat-5251	103	59	,	,	PUNCT
easat-5251	103	60	23	23	NUM
easat-5251	103	61	]	]	PUNCT
easat-5251	103	62	.	.	PUNCT
easat-5251	104	1	so	so	ADV
easat-5251	104	2	,	,	PUNCT
easat-5251	104	3	the	the	DET
easat-5251	104	4	quality	quality	NOUN
easat-5251	104	5	of	of	ADP
easat-5251	104	6	the	the	DET
easat-5251	104	7	reverse	reverse	ADJ
easat-5251	104	8	logistics	logistic	NOUN
easat-5251	104	9	process	process	NOUN
easat-5251	104	10	of	of	ADP
easat-5251	104	11	a	a	DET
easat-5251	104	12	seller	seller	NOUN
easat-5251	104	13	not	not	PART
easat-5251	104	14	only	only	ADV
easat-5251	104	15	directly	directly	ADV
easat-5251	104	16	influences	influence	VERB
easat-5251	104	17	customer	customer	NOUN
easat-5251	104	18	loyalty	loyalty	NOUN
easat-5251	104	19	but	but	CCONJ
easat-5251	104	20	also	also	ADV
easat-5251	104	21	indirectly	indirectly	ADV
easat-5251	104	22	through	through	ADP
easat-5251	104	23	creating	create	VERB
easat-5251	104	24	both	both	CCONJ
easat-5251	104	25	good	good	ADJ
easat-5251	104	26	experience	experience	NOUN
easat-5251	104	27	and	and	CCONJ
easat-5251	104	28	appropriate	appropriate	ADJ
easat-5251	104	29	value	value	NOUN
easat-5251	104	30	perception	perception	NOUN
easat-5251	104	31	around	around	ADP
easat-5251	104	32	which	which	PRON
easat-5251	104	33	are	be	AUX
easat-5251	104	34	important	important	ADJ
easat-5251	104	35	factors	factor	NOUN
easat-5251	104	36	that	that	PRON
easat-5251	104	37	can	can	AUX
easat-5251	104	38	lead	lead	VERB
easat-5251	104	39	to	to	ADP
easat-5251	104	40	achieving	achieve	VERB
easat-5251	104	41	a	a	DET
easat-5251	104	42	competitive	competitive	ADJ
easat-5251	104	43	edge	edge	NOUN
easat-5251	104	44	for	for	ADP
easat-5251	104	45	sellers	seller	NOUN
easat-5251	104	46	in	in	ADP
easat-5251	104	47	the	the	DET
easat-5251	104	48	ecommerce	ecommerce	NOUN
easat-5251	104	49	market	market	NOUN
easat-5251	105	1	[	[	X
easat-5251	105	2	3	3	NUM
easat-5251	105	3	,	,	PUNCT
easat-5251	105	4	4	4	NUM
easat-5251	105	5	,	,	PUNCT
easat-5251	105	6	6	6	NUM
easat-5251	105	7	,	,	PUNCT
easat-5251	105	8	8	8	NUM
easat-5251	105	9	]	]	PUNCT
easat-5251	105	10	.	.	PUNCT
easat-5251	106	1	based	base	VERB
easat-5251	106	2	on	on	ADP
easat-5251	106	3	that	that	DET
easat-5251	106	4	summary	summary	NOUN
easat-5251	106	5	,	,	PUNCT
easat-5251	106	6	the	the	DET
easat-5251	106	7	conceptual	conceptual	ADJ
easat-5251	106	8	framework	framework	NOUN
easat-5251	106	9	can	can	AUX
easat-5251	106	10	provisionally	provisionally	ADV
easat-5251	106	11	be	be	AUX
easat-5251	106	12	defined	define	VERB
easat-5251	106	13	as	as	ADP
easat-5251	106	14	:	:	PUNCT
easat-5251	106	15	515	515	NUM
easat-5251	106	16	edelweiss	edelweiss	PROPN
easat-5251	106	17	applied	apply	VERB
easat-5251	106	18	science	science	NOUN
easat-5251	106	19	and	and	CCONJ
easat-5251	106	20	technology	technology	NOUN
easat-5251	106	21	issn	issn	PROPN
easat-5251	106	22	:	:	PUNCT
easat-5251	106	23	2576	2576	NUM
easat-5251	106	24	-	-	SYM
easat-5251	106	25	8484	8484	NUM
easat-5251	106	26	vol	vol	NOUN
easat-5251	106	27	.	.	PROPN
easat-5251	107	1	9	9	NUM
easat-5251	107	2	,	,	PUNCT
easat-5251	107	3	no	no	INTJ
easat-5251	107	4	.	.	NOUN
easat-5251	108	1	3	3	NUM
easat-5251	108	2	:	:	PUNCT
easat-5251	108	3	511	511	NUM
easat-5251	108	4	-	-	SYM
easat-5251	108	5	526	526	NUM
easat-5251	108	6	,	,	PUNCT
easat-5251	108	7	2024	2024	NUM
easat-5251	108	8	doi	doi	NOUN
easat-5251	108	9	:	:	PUNCT
easat-5251	108	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	108	11	©	©	PROPN
easat-5251	108	12	2025	2025	NUM
easat-5251	108	13	by	by	ADP
easat-5251	108	14	the	the	DET
easat-5251	108	15	authors	author	NOUN
easat-5251	108	16	;	;	PUNCT
easat-5251	109	1	licensee	licensee	PROPN
easat-5251	109	2	learning	learn	VERB
easat-5251	109	3	gate	gate	NOUN
easat-5251	109	4	figure	figure	NOUN
easat-5251	109	5	1	1	NUM
easat-5251	109	6	.	.	PUNCT
easat-5251	109	7	conceptual	conceptual	ADJ
easat-5251	109	8	framework	framework	NOUN
easat-5251	109	9	.	.	PUNCT
easat-5251	110	1	3	3	X
easat-5251	110	2	.	.	X
easat-5251	110	3	research	research	NOUN
easat-5251	110	4	methodology	methodology	NOUN
easat-5251	110	5	the	the	DET
easat-5251	110	6	study	study	NOUN
easat-5251	110	7	population	population	NOUN
easat-5251	110	8	consisted	consist	VERB
easat-5251	110	9	of	of	ADP
easat-5251	110	10	consumers	consumer	NOUN
easat-5251	110	11	in	in	ADP
easat-5251	110	12	bangkok	bangkok	PROPN
easat-5251	110	13	and	and	CCONJ
easat-5251	110	14	vicinity	vicinity	NOUN
easat-5251	110	15	who	who	PRON
easat-5251	110	16	had	have	AUX
easat-5251	110	17	purchased	purchase	VERB
easat-5251	110	18	products	product	NOUN
easat-5251	110	19	online	online	ADV
easat-5251	110	20	via	via	ADP
easat-5251	110	21	e	e	NOUN
easat-5251	110	22	-	-	NOUN
easat-5251	110	23	commerce	commerce	NOUN
easat-5251	110	24	platforms	platform	NOUN
easat-5251	110	25	,	,	PUNCT
easat-5251	110	26	for	for	ADP
easat-5251	110	27	instance	instance	NOUN
easat-5251	110	28	,	,	PUNCT
easat-5251	110	29	e.g.	e.g.	ADV
easat-5251	110	30	lazada	lazada	NOUN
easat-5251	110	31	,	,	PUNCT
easat-5251	110	32	shopee	shopee	NOUN
easat-5251	110	33	,	,	PUNCT
easat-5251	110	34	jd	jd	X
easat-5251	110	35	central	central	ADJ
easat-5251	110	36	and	and	CCONJ
easat-5251	110	37	others	other	NOUN
easat-5251	110	38	,	,	PUNCT
easat-5251	110	39	and	and	CCONJ
easat-5251	110	40	belonged	belong	VERB
easat-5251	110	41	to	to	PART
easat-5251	110	42	target	target	VERB
easat-5251	110	43	groups	group	NOUN
easat-5251	110	44	that	that	PRON
easat-5251	110	45	have	have	VERB
easat-5251	110	46	experience	experience	NOUN
easat-5251	110	47	in	in	ADP
easat-5251	110	48	the	the	DET
easat-5251	110	49	product	product	NOUN
easat-5251	110	50	return	return	NOUN
easat-5251	110	51	process	process	NOUN
easat-5251	110	52	and	and	CCONJ
easat-5251	110	53	in	in	ADP
easat-5251	110	54	reverse	reverse	ADJ
easat-5251	110	55	logistics	logistic	NOUN
easat-5251	110	56	.	.	PUNCT
easat-5251	111	1	the	the	DET
easat-5251	111	2	population	population	NOUN
easat-5251	111	3	for	for	ADP
easat-5251	111	4	the	the	DET
easat-5251	111	5	study	study	NOUN
easat-5251	111	6	comprised	comprise	VERB
easat-5251	111	7	e	e	NOUN
easat-5251	111	8	-	-	NOUN
easat-5251	111	9	commerce	commerce	NOUN
easat-5251	111	10	internet	internet	NOUN
easat-5251	111	11	users	user	NOUN
easat-5251	111	12	who	who	PRON
easat-5251	111	13	had	have	AUX
easat-5251	111	14	engaged	engage	VERB
easat-5251	111	15	in	in	ADP
easat-5251	111	16	product	product	NOUN
easat-5251	111	17	return	return	NOUN
easat-5251	111	18	.	.	PUNCT
easat-5251	112	1	hair	hair	PROPN
easat-5251	112	2	jr	jr	PROPN
easat-5251	112	3	,	,	PUNCT
easat-5251	112	4	et	et	PROPN
easat-5251	112	5	al	al	PROPN
easat-5251	112	6	.	.	PUNCT
easat-5251	113	1	[	[	X
easat-5251	113	2	29	29	NUM
easat-5251	113	3	]	]	PUNCT
easat-5251	113	4	recommend	recommend	VERB
easat-5251	113	5	a	a	DET
easat-5251	113	6	sample	sample	NOUN
easat-5251	113	7	size	size	NOUN
easat-5251	113	8	of	of	ADP
easat-5251	113	9	390	390	NUM
easat-5251	113	10	people	people	NOUN
easat-5251	113	11	,	,	PUNCT
easat-5251	113	12	and	and	CCONJ
easat-5251	113	13	their	their	PRON
easat-5251	113	14	psychology	psychology	NOUN
easat-5251	113	15	study	study	NOUN
easat-5251	113	16	,	,	PUNCT
easat-5251	113	17	which	which	PRON
easat-5251	113	18	found	find	VERB
easat-5251	113	19	the	the	DET
easat-5251	113	20	optimal	optimal	ADJ
easat-5251	113	21	sample	sample	NOUN
easat-5251	113	22	size	size	NOUN
easat-5251	113	23	for	for	ADP
easat-5251	113	24	sem	sem	NOUN
easat-5251	113	25	analysis	analysis	NOUN
easat-5251	113	26	with	with	ADP
easat-5251	113	27	a	a	DET
easat-5251	113	28	minimum	minimum	NOUN
easat-5251	113	29	of	of	ADP
easat-5251	113	30	5	5	NUM
easat-5251	113	31	-	-	SYM
easat-5251	113	32	10	10	NUM
easat-5251	113	33	observed	observed	ADJ
easat-5251	113	34	variables	variable	NOUN
easat-5251	113	35	or	or	CCONJ
easat-5251	113	36	free	free	ADJ
easat-5251	113	37	parameters	parameter	NOUN
easat-5251	113	38	.	.	PUNCT
easat-5251	114	1	a	a	DET
easat-5251	114	2	total	total	NOUN
easat-5251	114	3	of	of	ADP
easat-5251	114	4	39	39	NUM
easat-5251	114	5	observed	observed	ADJ
easat-5251	114	6	variables	variable	NOUN
easat-5251	114	7	were	be	AUX
easat-5251	114	8	included	include	VERB
easat-5251	114	9	in	in	ADP
easat-5251	114	10	this	this	DET
easat-5251	114	11	study	study	NOUN
easat-5251	114	12	,	,	PUNCT
easat-5251	114	13	so	so	SCONJ
easat-5251	114	14	at	at	ADV
easat-5251	114	15	least	least	ADJ
easat-5251	114	16	390	390	NUM
easat-5251	114	17	people	people	NOUN
easat-5251	114	18	form	form	VERB
easat-5251	114	19	the	the	DET
easat-5251	114	20	minimal	minimal	ADJ
easat-5251	114	21	adequate	adequate	ADJ
easat-5251	114	22	sample	sample	NOUN
easat-5251	114	23	size	size	NOUN
easat-5251	114	24	.	.	PUNCT
easat-5251	115	1	moreover	moreover	ADV
easat-5251	115	2	,	,	PUNCT
easat-5251	115	3	to	to	PART
easat-5251	115	4	overcome	overcome	VERB
easat-5251	115	5	the	the	DET
easat-5251	115	6	missing	miss	VERB
easat-5251	115	7	value	value	NOUN
easat-5251	115	8	issue	issue	NOUN
easat-5251	115	9	,	,	PUNCT
easat-5251	115	10	the	the	DET
easat-5251	115	11	researchers	researcher	NOUN
easat-5251	115	12	added	add	VERB
easat-5251	115	13	more	more	ADJ
easat-5251	115	14	samples	sample	NOUN
easat-5251	115	15	to	to	PART
easat-5251	115	16	make	make	VERB
easat-5251	115	17	up	up	ADP
easat-5251	115	18	to	to	ADP
easat-5251	115	19	the	the	DET
easat-5251	115	20	final	final	ADJ
easat-5251	115	21	number	number	NOUN
easat-5251	115	22	of	of	ADP
easat-5251	115	23	400	400	NUM
easat-5251	115	24	samples	sample	NOUN
easat-5251	115	25	[	[	X
easat-5251	115	26	30	30	NUM
easat-5251	115	27	]	]	PUNCT
easat-5251	115	28	.	.	PUNCT
easat-5251	116	1	the	the	DET
easat-5251	116	2	type	type	NOUN
easat-5251	116	3	of	of	ADP
easat-5251	116	4	sampling	sample	VERB
easat-5251	116	5	that	that	PRON
easat-5251	116	6	aims	aim	VERB
easat-5251	116	7	to	to	PART
easat-5251	116	8	create	create	VERB
easat-5251	116	9	a	a	DET
easat-5251	116	10	targeted	target	VERB
easat-5251	116	11	sample	sample	NOUN
easat-5251	116	12	group	group	NOUN
easat-5251	116	13	that	that	PRON
easat-5251	116	14	fulfills	fulfill	VERB
easat-5251	116	15	the	the	DET
easat-5251	116	16	research	research	NOUN
easat-5251	116	17	requirements	requirement	NOUN
easat-5251	116	18	is	be	AUX
easat-5251	116	19	purposive	purposive	ADJ
easat-5251	116	20	sampling	sampling	NOUN
easat-5251	116	21	combined	combine	VERB
easat-5251	116	22	with	with	ADP
easat-5251	116	23	convenience	convenience	NOUN
easat-5251	116	24	sampling	sample	VERB
easat-5251	116	25	[	[	X
easat-5251	116	26	31	31	NUM
easat-5251	116	27	,	,	PUNCT
easat-5251	116	28	32	32	NUM
easat-5251	116	29	]	]	PUNCT
easat-5251	116	30	.	.	PUNCT
easat-5251	117	1	data	datum	NOUN
easat-5251	117	2	collection	collection	NOUN
easat-5251	117	3	was	be	AUX
easat-5251	117	4	conducted	conduct	VERB
easat-5251	117	5	by	by	ADP
easat-5251	117	6	a	a	DET
easat-5251	117	7	questionnaire	questionnaire	NOUN
easat-5251	117	8	distributed	distribute	VERB
easat-5251	117	9	through	through	ADP
easat-5251	117	10	online	online	ADJ
easat-5251	117	11	social	social	ADJ
easat-5251	117	12	groups	group	NOUN
easat-5251	117	13	concerned	concern	VERB
easat-5251	117	14	with	with	ADP
easat-5251	117	15	e	e	NOUN
easat-5251	117	16	-	-	NOUN
easat-5251	117	17	commerce	commerce	NOUN
easat-5251	117	18	and	and	CCONJ
easat-5251	117	19	collected	collect	VERB
easat-5251	117	20	through	through	ADP
easat-5251	117	21	online	online	ADJ
easat-5251	117	22	channels	channel	NOUN
easat-5251	117	23	.	.	PUNCT
easat-5251	118	1	since	since	SCONJ
easat-5251	118	2	bangkok	bangkok	PROPN
easat-5251	118	3	is	be	AUX
easat-5251	118	4	the	the	DET
easat-5251	118	5	economic	economic	ADJ
easat-5251	118	6	center	center	NOUN
easat-5251	118	7	of	of	ADP
easat-5251	118	8	the	the	DET
easat-5251	118	9	country	country	NOUN
easat-5251	118	10	with	with	ADP
easat-5251	118	11	a	a	DET
easat-5251	118	12	high	high	ADJ
easat-5251	118	13	volume	volume	NOUN
easat-5251	118	14	of	of	ADP
easat-5251	118	15	e	e	PROPN
easat-5251	118	16	-	-	NOUN
easat-5251	118	17	commerce	commerce	NOUN
easat-5251	118	18	transactions	transaction	NOUN
easat-5251	118	19	and	and	CCONJ
easat-5251	118	20	shoppers	shopper	NOUN
easat-5251	118	21	there	there	ADV
easat-5251	118	22	exhibit	exhibit	VERB
easat-5251	118	23	a	a	DET
easat-5251	118	24	wide	wide	ADJ
easat-5251	118	25	range	range	NOUN
easat-5251	118	26	of	of	ADP
easat-5251	118	27	buying	buying	NOUN
easat-5251	118	28	and	and	CCONJ
easat-5251	118	29	returning	return	VERB
easat-5251	118	30	practices	practice	NOUN
easat-5251	118	31	,	,	PUNCT
easat-5251	118	32	the	the	DET
easat-5251	118	33	study	study	NOUN
easat-5251	118	34	area	area	NOUN
easat-5251	118	35	is	be	AUX
easat-5251	118	36	bangkok	bangkok	PROPN
easat-5251	118	37	and	and	CCONJ
easat-5251	118	38	the	the	DET
easat-5251	118	39	surrounding	surround	VERB
easat-5251	118	40	vicinity	vicinity	NOUN
easat-5251	118	41	[	[	X
easat-5251	118	42	1	1	NUM
easat-5251	118	43	,	,	PUNCT
easat-5251	118	44	33	33	NUM
easat-5251	118	45	,	,	PUNCT
easat-5251	118	46	34	34	NUM
easat-5251	118	47	]	]	PUNCT
easat-5251	118	48	.	.	PUNCT
easat-5251	119	1	the	the	DET
easat-5251	119	2	data	datum	NOUN
easat-5251	119	3	was	be	AUX
easat-5251	119	4	collected	collect	VERB
easat-5251	119	5	via	via	ADP
easat-5251	119	6	an	an	DET
easat-5251	119	7	online	online	ADJ
easat-5251	119	8	questionnaire	questionnaire	NOUN
easat-5251	119	9	to	to	PART
easat-5251	119	10	measure	measure	VERB
easat-5251	119	11	the	the	DET
easat-5251	119	12	respondents	respondent	NOUN
easat-5251	119	13	’	’	PART
easat-5251	119	14	data	datum	NOUN
easat-5251	119	15	from	from	ADP
easat-5251	119	16	the	the	DET
easat-5251	119	17	following	following	ADJ
easat-5251	119	18	variables	variable	NOUN
easat-5251	119	19	:	:	PUNCT
easat-5251	119	20	the	the	DET
easat-5251	119	21	quality	quality	NOUN
easat-5251	119	22	of	of	ADP
easat-5251	119	23	seller	seller	NOUN
easat-5251	119	24	reverse	reverse	NOUN
easat-5251	119	25	logistics	logistic	NOUN
easat-5251	119	26	,	,	PUNCT
easat-5251	119	27	customer	customer	NOUN
easat-5251	119	28	experience	experience	NOUN
easat-5251	119	29	,	,	PUNCT
easat-5251	119	30	perceived	perceive	VERB
easat-5251	119	31	value	value	NOUN
easat-5251	119	32	,	,	PUNCT
easat-5251	119	33	and	and	CCONJ
easat-5251	119	34	customer	customer	NOUN
easat-5251	119	35	loyalty	loyalty	NOUN
easat-5251	119	36	.	.	PUNCT
easat-5251	120	1	the	the	DET
easat-5251	120	2	questionnaire	questionnaire	NOUN
easat-5251	120	3	is	be	AUX
easat-5251	120	4	composed	compose	VERB
easat-5251	120	5	of	of	ADP
easat-5251	120	6	5	5	NUM
easat-5251	120	7	sections	section	NOUN
easat-5251	120	8	:	:	PUNCT
easat-5251	120	9	(	(	PUNCT
easat-5251	120	10	1	1	X
easat-5251	120	11	)	)	PUNCT
easat-5251	120	12	demographic	demographic	ADJ
easat-5251	120	13	information	information	NOUN
easat-5251	120	14	of	of	ADP
easat-5251	120	15	the	the	DET
easat-5251	120	16	respondents	respondent	NOUN
easat-5251	120	17	including	include	VERB
easat-5251	120	18	gender	gender	NOUN
easat-5251	120	19	,	,	PUNCT
easat-5251	120	20	age	age	NOUN
easat-5251	120	21	,	,	PUNCT
easat-5251	120	22	education	education	NOUN
easat-5251	120	23	,	,	PUNCT
easat-5251	120	24	income	income	NOUN
easat-5251	120	25	,	,	PUNCT
easat-5251	120	26	and	and	CCONJ
easat-5251	120	27	online	online	ADJ
easat-5251	120	28	shopping	shopping	NOUN
easat-5251	120	29	behavior	behavior	NOUN
easat-5251	120	30	;	;	PUNCT
easat-5251	120	31	(	(	PUNCT
easat-5251	120	32	2	2	X
easat-5251	120	33	)	)	PUNCT
easat-5251	120	34	e	e	NOUN
easat-5251	120	35	-	-	NOUN
easat-5251	120	36	commerce	commerce	NOUN
easat-5251	120	37	seller	seller	NOUN
easat-5251	120	38	reverse	reverse	NOUN
easat-5251	120	39	logistics	logistic	NOUN
easat-5251	120	40	quality	quality	NOUN
easat-5251	120	41	measured	measure	VERB
easat-5251	120	42	components	component	NOUN
easat-5251	120	43	including	include	VERB
easat-5251	120	44	communication	communication	NOUN
easat-5251	120	45	and	and	CCONJ
easat-5251	120	46	information	information	NOUN
easat-5251	120	47	,	,	PUNCT
easat-5251	120	48	quality	quality	NOUN
easat-5251	120	49	of	of	ADP
easat-5251	120	50	return	return	NOUN
easat-5251	120	51	process	process	NOUN
easat-5251	120	52	,	,	PUNCT
easat-5251	120	53	convenience	convenience	NOUN
easat-5251	120	54	,	,	PUNCT
easat-5251	120	55	customer	customer	NOUN
easat-5251	120	56	understanding	understanding	NOUN
easat-5251	120	57	,	,	PUNCT
easat-5251	120	58	and	and	CCONJ
easat-5251	120	59	automation	automation	NOUN
easat-5251	120	60	and	and	CCONJ
easat-5251	120	61	transparency	transparency	NOUN
easat-5251	120	62	;	;	PUNCT
easat-5251	120	63	(	(	PUNCT
easat-5251	120	64	3	3	X
easat-5251	120	65	)	)	PUNCT
easat-5251	120	66	customer	customer	NOUN
easat-5251	120	67	experience	experience	NOUN
easat-5251	120	68	including	include	VERB
easat-5251	120	69	ease	ease	NOUN
easat-5251	120	70	of	of	ADP
easat-5251	120	71	use	use	NOUN
easat-5251	120	72	,	,	PUNCT
easat-5251	120	73	convenience	convenience	NOUN
easat-5251	120	74	,	,	PUNCT
easat-5251	120	75	smoothness	smoothness	ADJ
easat-5251	120	76	of	of	ADP
easat-5251	120	77	process	process	NOUN
easat-5251	120	78	,	,	PUNCT
easat-5251	120	79	and	and	CCONJ
easat-5251	120	80	transparency	transparency	NOUN
easat-5251	120	81	;	;	PUNCT
easat-5251	120	82	(	(	PUNCT
easat-5251	120	83	4	4	X
easat-5251	120	84	)	)	PUNCT
easat-5251	120	85	perceived	perceive	VERB
easat-5251	120	86	value	value	NOUN
easat-5251	120	87	including	include	VERB
easat-5251	120	88	value	value	NOUN
easat-5251	120	89	of	of	ADP
easat-5251	120	90	time	time	NOUN
easat-5251	120	91	and	and	CCONJ
easat-5251	120	92	effort	effort	NOUN
easat-5251	120	93	,	,	PUNCT
easat-5251	120	94	and	and	CCONJ
easat-5251	120	95	reasonable	reasonable	ADJ
easat-5251	120	96	fees	fee	NOUN
easat-5251	120	97	;	;	PUNCT
easat-5251	120	98	and	and	CCONJ
easat-5251	120	99	(	(	PUNCT
easat-5251	120	100	5	5	X
easat-5251	120	101	)	)	PUNCT
easat-5251	120	102	customer	customer	NOUN
easat-5251	120	103	loyalty	loyalty	NOUN
easat-5251	120	104	including	include	VERB
easat-5251	120	105	intention	intention	NOUN
easat-5251	120	106	to	to	PART
easat-5251	120	107	repurchase	repurchase	VERB
easat-5251	120	108	,	,	PUNCT
easat-5251	120	109	recommendation	recommendation	NOUN
easat-5251	120	110	of	of	ADP
easat-5251	120	111	the	the	DET
easat-5251	120	112	seller	seller	NOUN
easat-5251	120	113	,	,	PUNCT
easat-5251	120	114	and	and	CCONJ
easat-5251	120	115	long	long	ADJ
easat-5251	120	116	-	-	PUNCT
easat-5251	120	117	term	term	NOUN
easat-5251	120	118	commitment	commitment	NOUN
easat-5251	120	119	.	.	PUNCT
easat-5251	121	1	the	the	DET
easat-5251	121	2	questionnaire	questionnaire	NOUN
easat-5251	121	3	utilized	utilize	VERB
easat-5251	121	4	a	a	DET
easat-5251	121	5	5	5	NUM
easat-5251	121	6	-	-	PUNCT
easat-5251	121	7	point	point	NOUN
easat-5251	121	8	likert	likert	ADJ
easat-5251	121	9	scale	scale	NOUN
easat-5251	121	10	(	(	PUNCT
easat-5251	121	11	1	1	NUM
easat-5251	121	12	=	=	PRON
easat-5251	121	13	strongly	strongly	ADV
easat-5251	121	14	disagree	disagree	VERB
easat-5251	121	15	to	to	ADP
easat-5251	121	16	5	5	NUM
easat-5251	121	17	=	=	PRON
easat-5251	121	18	strongly	strongly	ADV
easat-5251	121	19	agree	agree	VERB
easat-5251	121	20	)	)	PUNCT
easat-5251	121	21	.	.	PUNCT
easat-5251	122	1	the	the	DET
easat-5251	122	2	index	index	NOUN
easat-5251	122	3	of	of	ADP
easat-5251	122	4	item	item	NOUN
easat-5251	122	5	-	-	PUNCT
easat-5251	122	6	objective	objective	ADJ
easat-5251	122	7	congruence	congruence	NOUN
easat-5251	122	8	(	(	PUNCT
easat-5251	122	9	ioc	ioc	PROPN
easat-5251	122	10	)	)	PUNCT
easat-5251	122	11	test	test	NOUN
easat-5251	122	12	was	be	AUX
easat-5251	122	13	used	use	VERB
easat-5251	122	14	to	to	PART
easat-5251	122	15	validate	validate	VERB
easat-5251	122	16	the	the	DET
easat-5251	122	17	research	research	NOUN
easat-5251	122	18	instrument	instrument	NOUN
easat-5251	122	19	.	.	PUNCT
easat-5251	123	1	questions	question	NOUN
easat-5251	123	2	with	with	ADP
easat-5251	123	3	an	an	DET
easat-5251	123	4	item	item	NOUN
easat-5251	123	5	-	-	PUNCT
easat-5251	123	6	objective	objective	ADJ
easat-5251	123	7	congruence	congruence	NOUN
easat-5251	123	8	(	(	PUNCT
easat-5251	123	9	ioc	ioc	PROPN
easat-5251	123	10	)	)	PUNCT
easat-5251	123	11	sensibility	sensibility	NOUN
easat-5251	123	12	of	of	ADP
easat-5251	123	13	≥	≥	NOUN
easat-5251	123	14	0.5	0.5	NUM
easat-5251	123	15	were	be	AUX
easat-5251	123	16	deemed	deem	VERB
easat-5251	123	17	appropriate	appropriate	ADJ
easat-5251	123	18	.	.	PUNCT
easat-5251	124	1	cronbach	cronbach	PROPN
easat-5251	124	2	’s	’s	PART
easat-5251	124	3	alpha	alpha	NOUN
easat-5251	124	4	was	be	AUX
easat-5251	124	5	used	use	VERB
easat-5251	124	6	to	to	PART
easat-5251	124	7	measure	measure	VERB
easat-5251	124	8	the	the	DET
easat-5251	124	9	reliability	reliability	NOUN
easat-5251	124	10	of	of	ADP
easat-5251	124	11	the	the	DET
easat-5251	124	12	measurement	measurement	NOUN
easat-5251	124	13	instrument	instrument	NOUN
easat-5251	124	14	where	where	SCONJ
easat-5251	124	15	the	the	DET
easat-5251	124	16	value	value	NOUN
easat-5251	124	17	must	must	AUX
easat-5251	124	18	be	be	AUX
easat-5251	124	19	greater	great	ADJ
easat-5251	124	20	than	than	ADP
easat-5251	124	21	0.70	0.70	NUM
easat-5251	124	22	for	for	ADP
easat-5251	124	23	the	the	DET
easat-5251	124	24	questionnaire	questionnaire	NOUN
easat-5251	124	25	to	to	PART
easat-5251	124	26	be	be	AUX
easat-5251	124	27	considered	consider	VERB
easat-5251	124	28	reliable	reliable	ADJ
easat-5251	124	29	and	and	CCONJ
easat-5251	124	30	capable	capable	ADJ
easat-5251	124	31	of	of	ADP
easat-5251	124	32	collecting	collect	VERB
easat-5251	124	33	real	real	ADJ
easat-5251	124	34	data	datum	NOUN
easat-5251	124	35	[	[	X
easat-5251	124	36	29	29	NUM
easat-5251	124	37	,	,	PUNCT
easat-5251	124	38	35	35	NUM
easat-5251	124	39	-	-	SYM
easat-5251	124	40	37	37	NUM
easat-5251	124	41	]	]	PUNCT
easat-5251	124	42	.	.	PUNCT
easat-5251	125	1	516	516	NUM
easat-5251	125	2	edelweiss	edelweiss	PROPN
easat-5251	125	3	applied	apply	VERB
easat-5251	125	4	science	science	NOUN
easat-5251	125	5	and	and	CCONJ
easat-5251	125	6	technology	technology	NOUN
easat-5251	125	7	issn	issn	PROPN
easat-5251	125	8	:	:	PUNCT
easat-5251	125	9	2576	2576	NUM
easat-5251	125	10	-	-	SYM
easat-5251	125	11	8484	8484	NUM
easat-5251	125	12	vol	vol	NOUN
easat-5251	125	13	.	.	PROPN
easat-5251	126	1	9	9	NUM
easat-5251	126	2	,	,	PUNCT
easat-5251	126	3	no	no	INTJ
easat-5251	126	4	.	.	NOUN
easat-5251	127	1	3	3	NUM
easat-5251	127	2	:	:	PUNCT
easat-5251	127	3	511	511	NUM
easat-5251	127	4	-	-	SYM
easat-5251	127	5	526	526	NUM
easat-5251	127	6	,	,	PUNCT
easat-5251	127	7	2024	2024	NUM
easat-5251	127	8	doi	doi	NOUN
easat-5251	127	9	:	:	PUNCT
easat-5251	127	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	127	11	©	©	PROPN
easat-5251	127	12	2025	2025	NUM
easat-5251	127	13	by	by	ADP
easat-5251	127	14	the	the	DET
easat-5251	127	15	authors	author	NOUN
easat-5251	127	16	;	;	PUNCT
easat-5251	127	17	licensee	licensee	PROPN
easat-5251	127	18	learning	learning	NOUN
easat-5251	127	19	gate	gate	VERB
easat-5251	127	20	the	the	DET
easat-5251	127	21	analysis	analysis	NOUN
easat-5251	127	22	used	use	VERB
easat-5251	127	23	partial	partial	ADJ
easat-5251	127	24	least	least	ADJ
easat-5251	127	25	squares	square	NOUN
easat-5251	127	26	structural	structural	ADJ
easat-5251	127	27	equation	equation	NOUN
easat-5251	127	28	modeling	modeling	NOUN
easat-5251	127	29	(	(	PUNCT
easat-5251	127	30	pls	pls	INTJ
easat-5251	127	31	-	-	PUNCT
easat-5251	127	32	sem	sem	NOUN
easat-5251	127	33	)	)	PUNCT
easat-5251	128	1	[	[	X
easat-5251	128	2	29	29	NUM
easat-5251	128	3	,	,	PUNCT
easat-5251	128	4	38	38	NUM
easat-5251	128	5	,	,	PUNCT
easat-5251	128	6	39	39	NUM
easat-5251	128	7	]	]	PUNCT
easat-5251	128	8	.	.	PUNCT
easat-5251	129	1	the	the	DET
easat-5251	129	2	measurement	measurement	NOUN
easat-5251	129	3	model	model	NOUN
easat-5251	129	4	including	include	VERB
easat-5251	129	5	convergent	convergent	NOUN
easat-5251	129	6	validity	validity	NOUN
easat-5251	129	7	was	be	AUX
easat-5251	129	8	assessed	assess	VERB
easat-5251	129	9	through	through	ADP
easat-5251	129	10	average	average	ADJ
easat-5251	129	11	variance	variance	NOUN
easat-5251	129	12	extracted	extract	VERB
easat-5251	129	13	(	(	PUNCT
easat-5251	129	14	ave	ave	PROPN
easat-5251	129	15	≥	≥	NUM
easat-5251	129	16	0.5	0.5	NUM
easat-5251	129	17	)	)	PUNCT
easat-5251	129	18	,	,	PUNCT
easat-5251	129	19	composite	composite	ADJ
easat-5251	129	20	reliability	reliability	NOUN
easat-5251	129	21	(	(	PUNCT
easat-5251	129	22	cr	cr	PART
easat-5251	129	23	≥	≥	NUM
easat-5251	129	24	0.7	0.7	NUM
easat-5251	129	25	)	)	PUNCT
easat-5251	129	26	,	,	PUNCT
easat-5251	129	27	rho_a	rho_a	PROPN
easat-5251	129	28	,	,	PUNCT
easat-5251	129	29	rho_c	rho_c	NOUN
easat-5251	129	30	,	,	PUNCT
easat-5251	129	31	and	and	CCONJ
easat-5251	129	32	cronbach	cronbach	VERB
easat-5251	129	33	’s	’s	PART
easat-5251	129	34	alpha	alpha	NOUN
easat-5251	129	35	.	.	PUNCT
easat-5251	130	1	the	the	DET
easat-5251	130	2	furnell	furnell	NOUN
easat-5251	130	3	and	and	CCONJ
easat-5251	130	4	larcker	larcker	NOUN
easat-5251	130	5	criterion	criterion	NOUN
easat-5251	130	6	method	method	NOUN
easat-5251	130	7	was	be	AUX
easat-5251	130	8	applied	apply	VERB
easat-5251	130	9	to	to	PART
easat-5251	130	10	conduct	conduct	VERB
easat-5251	130	11	the	the	DET
easat-5251	130	12	discriminant	discriminant	ADJ
easat-5251	130	13	validity	validity	NOUN
easat-5251	130	14	test	test	NOUN
easat-5251	130	15	,	,	PUNCT
easat-5251	130	16	where	where	SCONJ
easat-5251	130	17	the	the	DET
easat-5251	130	18	ave	ave	NOUN
easat-5251	130	19	value	value	NOUN
easat-5251	130	20	of	of	ADP
easat-5251	130	21	each	each	DET
easat-5251	130	22	variable	variable	NOUN
easat-5251	130	23	must	must	AUX
easat-5251	130	24	be	be	AUX
easat-5251	130	25	higher	high	ADJ
easat-5251	130	26	than	than	ADP
easat-5251	130	27	the	the	DET
easat-5251	130	28	correlation	correlation	NOUN
easat-5251	130	29	coefficient	coefficient	NOUN
easat-5251	130	30	between	between	ADP
easat-5251	130	31	the	the	DET
easat-5251	130	32	variables	variable	NOUN
easat-5251	131	1	[	[	X
easat-5251	131	2	38	38	NUM
easat-5251	131	3	-	-	SYM
easat-5251	131	4	40	40	NUM
easat-5251	131	5	]	]	PUNCT
easat-5251	131	6	.	.	PUNCT
easat-5251	132	1	to	to	PART
easat-5251	132	2	confirm	confirm	VERB
easat-5251	132	3	the	the	DET
easat-5251	132	4	causal	causal	ADJ
easat-5251	132	5	relationship	relationship	NOUN
easat-5251	132	6	of	of	ADP
easat-5251	132	7	the	the	DET
easat-5251	132	8	variables	variable	NOUN
easat-5251	132	9	,	,	PUNCT
easat-5251	132	10	hypothesis	hypothesis	NOUN
easat-5251	132	11	testing	testing	NOUN
easat-5251	132	12	was	be	AUX
easat-5251	132	13	performed	perform	VERB
easat-5251	132	14	through	through	ADP
easat-5251	132	15	using	use	VERB
easat-5251	132	16	the	the	DET
easat-5251	132	17	path	path	NOUN
easat-5251	132	18	coefficients	coefficient	NOUN
easat-5251	132	19	,	,	PUNCT
easat-5251	132	20	which	which	PRON
easat-5251	132	21	required	require	VERB
easat-5251	132	22	a	a	DET
easat-5251	132	23	t	t	NOUN
easat-5251	132	24	-	-	PUNCT
easat-5251	132	25	value	value	NOUN
easat-5251	132	26	of	of	ADP
easat-5251	132	27	≥	≥	NOUN
easat-5251	132	28	1.96	1.96	NUM
easat-5251	132	29	at	at	ADP
easat-5251	132	30	the	the	DET
easat-5251	132	31	0.05	0.05	NUM
easat-5251	132	32	significance	significance	NOUN
easat-5251	132	33	level	level	NOUN
easat-5251	132	34	.	.	PUNCT
easat-5251	133	1	also	also	ADV
easat-5251	133	2	,	,	PUNCT
easat-5251	133	3	the	the	DET
easat-5251	133	4	explained	explain	VERB
easat-5251	133	5	variance	variance	NOUN
easat-5251	133	6	(	(	PUNCT
easat-5251	133	7	r²	r²	PROPN
easat-5251	133	8	)	)	PUNCT
easat-5251	133	9	was	be	AUX
easat-5251	133	10	taken	take	VERB
easat-5251	133	11	into	into	ADP
easat-5251	133	12	account	account	NOUN
easat-5251	133	13	to	to	PART
easat-5251	133	14	evaluate	evaluate	VERB
easat-5251	133	15	the	the	DET
easat-5251	133	16	ability	ability	NOUN
easat-5251	133	17	of	of	ADP
easat-5251	133	18	the	the	DET
easat-5251	133	19	independent	independent	ADJ
easat-5251	133	20	variables	variable	NOUN
easat-5251	133	21	to	to	PART
easat-5251	133	22	predict	predict	VERB
easat-5251	133	23	the	the	DET
easat-5251	133	24	dependent	dependent	ADJ
easat-5251	133	25	parameter	parameter	NOUN
easat-5251	133	26	,	,	PUNCT
easat-5251	133	27	where	where	SCONJ
easat-5251	133	28	the	the	DET
easat-5251	133	29	r²	r²	NOUN
easat-5251	133	30	threshold	threshold	NOUN
easat-5251	133	31	value	value	NOUN
easat-5251	133	32	was	be	AUX
easat-5251	133	33	above	above	ADP
easat-5251	133	34	0.3	0.3	NUM
easat-5251	133	35	[	[	SYM
easat-5251	133	36	41	41	NUM
easat-5251	133	37	,	,	PUNCT
easat-5251	133	38	42	42	NUM
easat-5251	133	39	]	]	PUNCT
easat-5251	133	40	.	.	PUNCT
easat-5251	134	1	4	4	X
easat-5251	134	2	.	.	X
easat-5251	134	3	study	study	NOUN
easat-5251	134	4	results	result	VERB
easat-5251	134	5	4.1	4.1	NUM
easat-5251	134	6	.	.	PUNCT
easat-5251	135	1	profile	profile	NOUN
easat-5251	135	2	of	of	ADP
easat-5251	135	3	respondents	respondent	NOUN
easat-5251	135	4	the	the	DET
easat-5251	135	5	researcher	researcher	NOUN
easat-5251	135	6	studied	study	VERB
easat-5251	135	7	personal	personal	ADJ
easat-5251	135	8	data	datum	NOUN
easat-5251	135	9	of	of	ADP
easat-5251	135	10	the	the	DET
easat-5251	135	11	respondents	respondent	NOUN
easat-5251	135	12	who	who	PRON
easat-5251	135	13	had	have	AUX
easat-5251	135	14	purchased	purchase	VERB
easat-5251	135	15	products	product	NOUN
easat-5251	135	16	online	online	ADV
easat-5251	135	17	through	through	ADP
easat-5251	135	18	e	e	NOUN
easat-5251	135	19	-	-	NOUN
easat-5251	135	20	commerce	commerce	NOUN
easat-5251	135	21	platforms	platform	NOUN
easat-5251	135	22	such	such	ADJ
easat-5251	135	23	as	as	ADP
easat-5251	135	24	lazada	lazada	NOUN
easat-5251	135	25	,	,	PUNCT
easat-5251	135	26	shopee	shopee	NOUN
easat-5251	135	27	,	,	PUNCT
easat-5251	135	28	jd	jd	X
easat-5251	135	29	central	central	ADJ
easat-5251	135	30	and	and	CCONJ
easat-5251	135	31	other	other	ADJ
easat-5251	135	32	platforms	platform	NOUN
easat-5251	135	33	in	in	ADP
easat-5251	135	34	bangkok	bangkok	PROPN
easat-5251	135	35	and	and	CCONJ
easat-5251	135	36	its	its	PRON
easat-5251	135	37	vicinity	vicinity	NOUN
easat-5251	135	38	.	.	PUNCT
easat-5251	136	1	the	the	DET
easat-5251	136	2	details	detail	NOUN
easat-5251	136	3	are	be	AUX
easat-5251	136	4	as	as	SCONJ
easat-5251	136	5	follows	follow	VERB
easat-5251	136	6	:	:	PUNCT
easat-5251	136	7	table	table	NOUN
easat-5251	136	8	1	1	NUM
easat-5251	136	9	.	.	PUNCT
easat-5251	137	1	respondent	respondent	NOUN
easat-5251	137	2	’s	’s	PART
easat-5251	137	3	profile	profile	NOUN
easat-5251	137	4	.	.	PUNCT
easat-5251	138	1	respondent	respondent	NOUN
easat-5251	138	2	’s	’s	PART
easat-5251	138	3	profile	profile	NOUN
easat-5251	138	4	persons	person	NOUN
easat-5251	138	5	percent	percent	NOUN
easat-5251	138	6	gender	gender	NOUN
easat-5251	138	7	male	male	NOUN
easat-5251	138	8	149	149	NUM
easat-5251	138	9	37.3	37.3	NUM
easat-5251	138	10	female	female	ADJ
easat-5251	138	11	251	251	NUM
easat-5251	138	12	62.8	62.8	NUM
easat-5251	138	13	education	education	NOUN
easat-5251	138	14	level	level	NOUN
easat-5251	138	15	lower	low	ADJ
easat-5251	138	16	than	than	ADP
easat-5251	138	17	bachelor	bachelor	NOUN
easat-5251	138	18	’s	’s	PART
easat-5251	138	19	degree	degree	NOUN
easat-5251	138	20	153	153	NUM
easat-5251	138	21	38.3	38.3	NUM
easat-5251	138	22	bachelor	bachelor	NOUN
easat-5251	138	23	’s	’s	PART
easat-5251	138	24	degree	degree	NOUN
easat-5251	138	25	240	240	NUM
easat-5251	138	26	60.0	60.0	NUM
easat-5251	138	27	higher	high	ADJ
easat-5251	138	28	than	than	ADP
easat-5251	138	29	bachelor	bachelor	NOUN
easat-5251	138	30	’s	’s	PART
easat-5251	138	31	degree	degree	NOUN
easat-5251	138	32	7	7	NUM
easat-5251	138	33	1.8	1.8	NUM
easat-5251	138	34	average	average	ADJ
easat-5251	138	35	monthly	monthly	ADJ
easat-5251	138	36	income	income	NOUN
easat-5251	138	37	below	below	ADP
easat-5251	138	38	10,000	10,000	NUM
easat-5251	138	39	baht	baht	NOUN
easat-5251	138	40	232	232	NUM
easat-5251	138	41	58.0	58.0	NUM
easat-5251	138	42	10,001	10,001	NUM
easat-5251	138	43	-	-	SYM
easat-5251	138	44	20,000	20,000	NUM
easat-5251	138	45	baht	baht	NOUN
easat-5251	138	46	106	106	NUM
easat-5251	138	47	26.5	26.5	NUM
easat-5251	138	48	20,001	20,001	NUM
easat-5251	138	49	-	-	SYM
easat-5251	138	50	30,000	30,000	NUM
easat-5251	138	51	baht	baht	NOUN
easat-5251	138	52	28	28	NUM
easat-5251	138	53	7.0	7.0	NUM
easat-5251	138	54	above	above	ADP
easat-5251	138	55	30,00	30,00	NUM
easat-5251	138	56	baht	baht	NOUN
easat-5251	138	57	34	34	NUM
easat-5251	138	58	8.5	8.5	NUM
easat-5251	138	59	online	online	ADJ
easat-5251	138	60	shopping	shopping	NOUN
easat-5251	138	61	frequency	frequency	NOUN
easat-5251	138	62	less	less	ADJ
easat-5251	138	63	than	than	ADP
easat-5251	138	64	1	1	NUM
easat-5251	138	65	time	time	NOUN
easat-5251	138	66	per	per	ADP
easat-5251	138	67	month	month	NOUN
easat-5251	138	68	152	152	NUM
easat-5251	138	69	38.0	38.0	NUM
easat-5251	138	70	1	1	NUM
easat-5251	138	71	-	-	SYM
easat-5251	138	72	2	2	NUM
easat-5251	138	73	times	time	NOUN
easat-5251	138	74	per	per	ADP
easat-5251	138	75	month	month	NOUN
easat-5251	138	76	168	168	NUM
easat-5251	138	77	42.0	42.0	NUM
easat-5251	138	78	3	3	NUM
easat-5251	138	79	-	-	SYM
easat-5251	138	80	4	4	NUM
easat-5251	138	81	times	time	NOUN
easat-5251	138	82	per	per	ADP
easat-5251	138	83	month	month	NOUN
easat-5251	138	84	80	80	NUM
easat-5251	138	85	20.0	20.0	NUM
easat-5251	138	86	most	most	ADV
easat-5251	138	87	frequently	frequently	ADV
easat-5251	138	88	purchased	purchase	VERB
easat-5251	138	89	product	product	NOUN
easat-5251	138	90	type	type	NOUN
easat-5251	138	91	clothing	clothing	NOUN
easat-5251	138	92	and	and	CCONJ
easat-5251	138	93	fashion	fashion	NOUN
easat-5251	138	94	173	173	NUM
easat-5251	138	95	43.3	43.3	NUM
easat-5251	138	96	electrical	electrical	ADJ
easat-5251	138	97	appliances	appliance	NOUN
easat-5251	138	98	26	26	NUM
easat-5251	138	99	6.5	6.5	NUM
easat-5251	138	100	cosmetics	cosmetic	NOUN
easat-5251	138	101	and	and	CCONJ
easat-5251	138	102	personal	personal	ADJ
easat-5251	138	103	care	care	NOUN
easat-5251	138	104	130	130	NUM
easat-5251	138	105	32.5	32.5	NUM
easat-5251	138	106	food	food	NOUN
easat-5251	138	107	and	and	CCONJ
easat-5251	138	108	beverage	beverage	NOUN
easat-5251	138	109	22	22	NUM
easat-5251	138	110	5.5	5.5	NUM
easat-5251	138	111	others	other	NOUN
easat-5251	138	112	49	49	NUM
easat-5251	138	113	12.3	12.3	NUM
easat-5251	138	114	frequency	frequency	NOUN
easat-5251	138	115	of	of	ADP
easat-5251	138	116	product	product	NOUN
easat-5251	138	117	returns	return	NOUN
easat-5251	138	118	via	via	ADP
easat-5251	138	119	online	online	ADJ
easat-5251	138	120	platforms	platform	NOUN
easat-5251	138	121	less	less	ADJ
easat-5251	138	122	than	than	ADP
easat-5251	138	123	1	1	NUM
easat-5251	138	124	time	time	NOUN
easat-5251	138	125	per	per	ADP
easat-5251	138	126	year	year	NOUN
easat-5251	138	127	290	290	NUM
easat-5251	138	128	72.5	72.5	NUM
easat-5251	138	129	1	1	NUM
easat-5251	138	130	-	-	SYM
easat-5251	138	131	3	3	NUM
easat-5251	138	132	times	time	NOUN
easat-5251	138	133	per	per	ADP
easat-5251	138	134	year	year	NOUN
easat-5251	138	135	52	52	NUM
easat-5251	138	136	13.0	13.0	NUM
easat-5251	138	137	more	more	ADJ
easat-5251	138	138	than	than	ADP
easat-5251	138	139	3	3	NUM
easat-5251	138	140	times	time	NOUN
easat-5251	138	141	per	per	ADP
easat-5251	138	142	year	year	NOUN
easat-5251	138	143	58	58	NUM
easat-5251	138	144	14.5	14.5	NUM
easat-5251	138	145	reasons	reason	NOUN
easat-5251	138	146	for	for	ADP
easat-5251	138	147	returning	return	VERB
easat-5251	138	148	products	product	NOUN
easat-5251	138	149	via	via	ADP
easat-5251	138	150	online	online	ADJ
easat-5251	138	151	platforms	platform	NOUN
easat-5251	138	152	product	product	NOUN
easat-5251	138	153	is	be	AUX
easat-5251	138	154	damaged	damage	VERB
easat-5251	138	155	120	120	NUM
easat-5251	138	156	30.0	30.0	NUM
easat-5251	138	157	product	product	NOUN
easat-5251	138	158	does	do	AUX
easat-5251	138	159	not	not	PART
easat-5251	138	160	match	match	VERB
easat-5251	138	161	description	description	NOUN
easat-5251	138	162	/	/	SYM
easat-5251	138	163	picture	picture	NOUN
easat-5251	138	164	102	102	NUM
easat-5251	138	165	25.5	25.5	NUM
easat-5251	138	166	received	receive	VERB
easat-5251	138	167	the	the	DET
easat-5251	138	168	wrong	wrong	ADJ
easat-5251	138	169	product	product	NOUN
easat-5251	138	170	79	79	NUM
easat-5251	138	171	19.8	19.8	NUM
easat-5251	138	172	product	product	NOUN
easat-5251	138	173	does	do	AUX
easat-5251	138	174	not	not	PART
easat-5251	138	175	fit	fit	VERB
easat-5251	138	176	(	(	PUNCT
easat-5251	138	177	e.g.	e.g.	ADV
easat-5251	138	178	clothing	clothing	NOUN
easat-5251	138	179	size	size	NOUN
easat-5251	138	180	)	)	PUNCT
easat-5251	138	181	32	32	NUM
easat-5251	138	182	8.0	8.0	NUM
easat-5251	138	183	other	other	ADJ
easat-5251	138	184	67	67	NUM
easat-5251	138	185	16.8	16.8	NUM
easat-5251	138	186	total	total	NOUN
easat-5251	138	187	400	400	NUM
easat-5251	138	188	100.0	100.0	NUM
easat-5251	138	189	as	as	SCONJ
easat-5251	138	190	shown	show	VERB
easat-5251	138	191	in	in	ADP
easat-5251	138	192	table	table	NOUN
easat-5251	138	193	1	1	NUM
easat-5251	138	194	,	,	PUNCT
easat-5251	138	195	most	most	ADJ
easat-5251	138	196	respondents	respondent	NOUN
easat-5251	138	197	to	to	ADP
easat-5251	138	198	this	this	DET
easat-5251	138	199	survey	survey	NOUN
easat-5251	138	200	were	be	AUX
easat-5251	138	201	females	female	NOUN
easat-5251	138	202	which	which	PRON
easat-5251	138	203	is	be	AUX
easat-5251	138	204	almost	almost	ADV
easat-5251	138	205	double	double	ADJ
easat-5251	138	206	males	male	NOUN
easat-5251	138	207	.	.	PUNCT
easat-5251	139	1	education	education	NOUN
easat-5251	139	2	levels	level	NOUN
easat-5251	139	3	showed	show	VERB
easat-5251	139	4	that	that	SCONJ
easat-5251	139	5	more	more	ADJ
easat-5251	139	6	than	than	ADP
easat-5251	139	7	half	half	NOUN
easat-5251	139	8	had	have	VERB
easat-5251	139	9	a	a	DET
easat-5251	139	10	bachelor	bachelor	NOUN
easat-5251	139	11	’s	’s	PART
easat-5251	139	12	degree	degree	NOUN
easat-5251	139	13	(	(	PUNCT
easat-5251	139	14	50.8	50.8	NUM
easat-5251	139	15	%	%	NOUN
easat-5251	139	16	)	)	PUNCT
easat-5251	139	17	while	while	SCONJ
easat-5251	139	18	almost	almost	ADV
easat-5251	139	19	2	2	NUM
easat-5251	139	20	out	out	ADP
easat-5251	139	21	of	of	ADP
easat-5251	139	22	5	5	NUM
easat-5251	139	23	had	have	VERB
easat-5251	139	24	517	517	NUM
easat-5251	139	25	edelweiss	edelweiss	PROPN
easat-5251	139	26	applied	apply	VERB
easat-5251	139	27	science	science	NOUN
easat-5251	139	28	and	and	CCONJ
easat-5251	139	29	technology	technology	NOUN
easat-5251	139	30	issn	issn	PROPN
easat-5251	139	31	:	:	PUNCT
easat-5251	139	32	2576	2576	NUM
easat-5251	139	33	-	-	SYM
easat-5251	139	34	8484	8484	NUM
easat-5251	139	35	vol	vol	NOUN
easat-5251	139	36	.	.	PROPN
easat-5251	140	1	9	9	NUM
easat-5251	140	2	,	,	PUNCT
easat-5251	140	3	no	no	INTJ
easat-5251	140	4	.	.	NOUN
easat-5251	141	1	3	3	NUM
easat-5251	141	2	:	:	PUNCT
easat-5251	141	3	511	511	NUM
easat-5251	141	4	-	-	SYM
easat-5251	141	5	526	526	NUM
easat-5251	141	6	,	,	PUNCT
easat-5251	141	7	2024	2024	NUM
easat-5251	141	8	doi	doi	NOUN
easat-5251	141	9	:	:	PUNCT
easat-5251	141	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	141	11	©	©	PROPN
easat-5251	141	12	2025	2025	NUM
easat-5251	141	13	by	by	ADP
easat-5251	141	14	the	the	DET
easat-5251	141	15	authors	author	NOUN
easat-5251	141	16	;	;	PUNCT
easat-5251	141	17	licensee	licensee	PROPN
easat-5251	141	18	learning	learning	NOUN
easat-5251	141	19	gate	gate	VERB
easat-5251	141	20	a	a	DET
easat-5251	141	21	lower	low	ADJ
easat-5251	141	22	degree	degree	NOUN
easat-5251	141	23	and	and	CCONJ
easat-5251	141	24	only	only	ADV
easat-5251	141	25	a	a	DET
easat-5251	141	26	small	small	ADJ
easat-5251	141	27	number	number	NOUN
easat-5251	141	28	had	have	AUX
easat-5251	141	29	studied	study	VERB
easat-5251	141	30	at	at	ADP
easat-5251	141	31	a	a	DET
easat-5251	141	32	higher	high	ADJ
easat-5251	141	33	level	level	NOUN
easat-5251	141	34	(	(	PUNCT
easat-5251	141	35	0.1	0.1	NUM
easat-5251	141	36	%	%	NOUN
easat-5251	141	37	)	)	PUNCT
easat-5251	141	38	.	.	PUNCT
easat-5251	142	1	as	as	ADP
easat-5251	142	2	for	for	ADP
easat-5251	142	3	average	average	ADJ
easat-5251	142	4	monthly	monthly	ADJ
easat-5251	142	5	income	income	NOUN
easat-5251	142	6	,	,	PUNCT
easat-5251	142	7	most	most	ADJ
easat-5251	142	8	had	have	VERB
easat-5251	142	9	an	an	DET
easat-5251	142	10	income	income	NOUN
easat-5251	142	11	of	of	ADP
easat-5251	142	12	less	less	ADJ
easat-5251	142	13	than	than	ADP
easat-5251	142	14	10,000	10,000	NUM
easat-5251	142	15	baht	baht	NOUN
easat-5251	142	16	,	,	PUNCT
easat-5251	142	17	which	which	PRON
easat-5251	142	18	was	be	AUX
easat-5251	142	19	higher	high	ADJ
easat-5251	142	20	than	than	ADP
easat-5251	142	21	all	all	DET
easat-5251	142	22	higher	high	ADJ
easat-5251	142	23	income	income	NOUN
easat-5251	142	24	groups	group	NOUN
easat-5251	142	25	combined	combine	VERB
easat-5251	142	26	.	.	PUNCT
easat-5251	143	1	when	when	SCONJ
easat-5251	143	2	it	it	PRON
easat-5251	143	3	comes	come	VERB
easat-5251	143	4	to	to	ADP
easat-5251	143	5	how	how	SCONJ
easat-5251	143	6	often	often	ADV
easat-5251	143	7	the	the	DET
easat-5251	143	8	sample	sample	NOUN
easat-5251	143	9	purchased	purchase	VERB
easat-5251	143	10	products	product	NOUN
easat-5251	143	11	online	online	ADV
easat-5251	143	12	,	,	PUNCT
easat-5251	143	13	the	the	DET
easat-5251	143	14	group	group	NOUN
easat-5251	143	15	that	that	PRON
easat-5251	143	16	did	do	VERB
easat-5251	143	17	so	so	ADV
easat-5251	143	18	1	1	NUM
easat-5251	143	19	-	-	SYM
easat-5251	143	20	2	2	NUM
easat-5251	143	21	times	time	NOUN
easat-5251	143	22	per	per	ADP
easat-5251	143	23	month	month	NOUN
easat-5251	143	24	was	be	AUX
easat-5251	143	25	the	the	DET
easat-5251	143	26	largest	large	ADJ
easat-5251	143	27	,	,	PUNCT
easat-5251	143	28	followed	follow	VERB
easat-5251	143	29	by	by	ADP
easat-5251	143	30	the	the	DET
easat-5251	143	31	group	group	NOUN
easat-5251	143	32	that	that	PRON
easat-5251	143	33	did	do	VERB
easat-5251	143	34	so	so	ADV
easat-5251	143	35	less	less	ADJ
easat-5251	143	36	than	than	ADP
easat-5251	143	37	once	once	ADV
easat-5251	143	38	a	a	DET
easat-5251	143	39	month	month	NOUN
easat-5251	143	40	,	,	PUNCT
easat-5251	143	41	and	and	CCONJ
easat-5251	143	42	the	the	DET
easat-5251	143	43	group	group	NOUN
easat-5251	143	44	that	that	PRON
easat-5251	143	45	did	do	VERB
easat-5251	143	46	so	so	ADV
easat-5251	143	47	3	3	NUM
easat-5251	143	48	-	-	SYM
easat-5251	143	49	4	4	NUM
easat-5251	143	50	times	time	NOUN
easat-5251	143	51	per	per	ADP
easat-5251	143	52	month	month	NOUN
easat-5251	143	53	constituted	constitute	VERB
easat-5251	143	54	about	about	ADV
easat-5251	143	55	1	1	NUM
easat-5251	143	56	in	in	ADP
easat-5251	143	57	5	5	NUM
easat-5251	143	58	of	of	ADP
easat-5251	143	59	the	the	DET
easat-5251	143	60	sample	sample	NOUN
easat-5251	143	61	.	.	PUNCT
easat-5251	144	1	clothing	clothing	NOUN
easat-5251	144	2	and	and	CCONJ
easat-5251	144	3	fashion	fashion	NOUN
easat-5251	144	4	was	be	AUX
easat-5251	144	5	the	the	DET
easat-5251	144	6	most	most	ADV
easat-5251	144	7	popular	popular	ADJ
easat-5251	144	8	product	product	NOUN
easat-5251	144	9	category	category	NOUN
easat-5251	144	10	to	to	PART
easat-5251	144	11	buy	buy	VERB
easat-5251	144	12	among	among	ADP
easat-5251	144	13	others	other	NOUN
easat-5251	144	14	.	.	PUNCT
easat-5251	145	1	almost	almost	ADV
easat-5251	145	2	half	half	NOUN
easat-5251	145	3	of	of	ADP
easat-5251	145	4	the	the	DET
easat-5251	145	5	group	group	NOUN
easat-5251	145	6	sampled	sample	VERB
easat-5251	145	7	responded	respond	VERB
easat-5251	145	8	to	to	ADP
easat-5251	145	9	buying	buy	VERB
easat-5251	145	10	from	from	ADP
easat-5251	145	11	this	this	DET
easat-5251	145	12	product	product	NOUN
easat-5251	145	13	group	group	NOUN
easat-5251	145	14	,	,	PUNCT
easat-5251	145	15	followed	follow	VERB
easat-5251	145	16	by	by	ADP
easat-5251	145	17	cosmetics	cosmetic	NOUN
easat-5251	145	18	and	and	CCONJ
easat-5251	145	19	personal	personal	ADJ
easat-5251	145	20	care	care	NOUN
easat-5251	145	21	products	product	NOUN
easat-5251	145	22	,	,	PUNCT
easat-5251	145	23	while	while	SCONJ
easat-5251	145	24	electronic	electronic	ADJ
easat-5251	145	25	products	product	NOUN
easat-5251	145	26	,	,	PUNCT
easat-5251	145	27	food	food	NOUN
easat-5251	145	28	and	and	CCONJ
easat-5251	145	29	beverages	beverage	NOUN
easat-5251	145	30	were	be	AUX
easat-5251	145	31	bought	buy	VERB
easat-5251	145	32	much	much	ADV
easat-5251	145	33	less	less	ADV
easat-5251	145	34	often	often	ADV
easat-5251	145	35	.	.	PUNCT
easat-5251	146	1	surprisingly	surprisingly	ADV
easat-5251	146	2	,	,	PUNCT
easat-5251	146	3	only	only	ADV
easat-5251	146	4	a	a	DET
easat-5251	146	5	few	few	ADJ
easat-5251	146	6	people	people	NOUN
easat-5251	146	7	returned	return	VERB
easat-5251	146	8	products	product	NOUN
easat-5251	146	9	through	through	ADP
easat-5251	146	10	online	online	ADJ
easat-5251	146	11	platforms	platform	NOUN
easat-5251	146	12	less	less	ADJ
easat-5251	146	13	than	than	ADP
easat-5251	146	14	once	once	ADV
easat-5251	146	15	a	a	DET
easat-5251	146	16	week	week	NOUN
easat-5251	146	17	in	in	ADP
easat-5251	146	18	the	the	DET
easat-5251	146	19	past	past	ADJ
easat-5251	146	20	year	year	NOUN
easat-5251	146	21	.	.	PUNCT
easat-5251	147	1	only	only	ADV
easat-5251	147	2	one	one	NUM
easat-5251	147	3	out	out	ADP
easat-5251	147	4	of	of	ADP
easat-5251	147	5	four	four	NUM
easat-5251	147	6	returned	return	VERB
easat-5251	147	7	products	product	NOUN
easat-5251	147	8	annually	annually	ADV
easat-5251	147	9	at	at	ADP
easat-5251	147	10	least	least	ADJ
easat-5251	147	11	once	once	ADV
easat-5251	147	12	and	and	CCONJ
easat-5251	147	13	a	a	DET
easat-5251	147	14	small	small	ADJ
easat-5251	147	15	group	group	NOUN
easat-5251	147	16	returned	return	VERB
easat-5251	147	17	products	product	NOUN
easat-5251	147	18	three	three	NUM
easat-5251	147	19	times	time	NOUN
easat-5251	147	20	or	or	CCONJ
easat-5251	147	21	more	more	ADJ
easat-5251	147	22	per	per	ADP
easat-5251	147	23	year	year	NOUN
easat-5251	147	24	.	.	PUNCT
easat-5251	148	1	for	for	ADP
easat-5251	148	2	the	the	DET
easat-5251	148	3	most	most	ADJ
easat-5251	148	4	part	part	NOUN
easat-5251	148	5	,	,	PUNCT
easat-5251	148	6	damage	damage	NOUN
easat-5251	148	7	to	to	ADP
easat-5251	148	8	a	a	DET
easat-5251	148	9	product	product	NOUN
easat-5251	148	10	is	be	AUX
easat-5251	148	11	the	the	DET
easat-5251	148	12	biggest	big	ADJ
easat-5251	148	13	reason	reason	NOUN
easat-5251	148	14	people	people	NOUN
easat-5251	148	15	return	return	VERB
easat-5251	148	16	items	item	NOUN
easat-5251	148	17	,	,	PUNCT
easat-5251	148	18	following	follow	VERB
easat-5251	148	19	up	up	ADP
easat-5251	148	20	with	with	ADP
easat-5251	148	21	not	not	PART
easat-5251	148	22	matching	match	VERB
easat-5251	148	23	a	a	DET
easat-5251	148	24	description	description	NOUN
easat-5251	148	25	or	or	CCONJ
easat-5251	148	26	photos	photo	NOUN
easat-5251	148	27	,	,	PUNCT
easat-5251	148	28	and	and	CCONJ
easat-5251	148	29	finally	finally	ADV
easat-5251	148	30	receiving	receive	VERB
easat-5251	148	31	the	the	DET
easat-5251	148	32	wrong	wrong	ADJ
easat-5251	148	33	item	item	NOUN
easat-5251	148	34	.	.	PUNCT
easat-5251	149	1	again	again	ADV
easat-5251	149	2	,	,	PUNCT
easat-5251	149	3	size	size	NOUN
easat-5251	149	4	problems	problem	NOUN
easat-5251	149	5	,	,	PUNCT
easat-5251	149	6	clothes	clothe	NOUN
easat-5251	149	7	being	be	AUX
easat-5251	149	8	too	too	ADV
easat-5251	149	9	big	big	ADJ
easat-5251	149	10	or	or	CCONJ
easat-5251	149	11	too	too	ADV
easat-5251	149	12	small	small	ADJ
easat-5251	149	13	,	,	PUNCT
easat-5251	149	14	are	be	AUX
easat-5251	149	15	also	also	ADV
easat-5251	149	16	prevalent	prevalent	ADJ
easat-5251	149	17	.	.	PUNCT
easat-5251	150	1	4.2	4.2	NUM
easat-5251	150	2	.	.	PUNCT
easat-5251	150	3	descriptive	descriptive	ADJ
easat-5251	150	4	statistics	statistic	NOUN
easat-5251	150	5	and	and	CCONJ
easat-5251	150	6	measurement	measurement	NOUN
easat-5251	150	7	validation	validation	NOUN
easat-5251	150	8	in	in	ADP
easat-5251	150	9	the	the	DET
easat-5251	150	10	descriptive	descriptive	ADJ
easat-5251	150	11	analysis	analysis	NOUN
easat-5251	150	12	of	of	ADP
easat-5251	150	13	the	the	DET
easat-5251	150	14	four	four	NUM
easat-5251	150	15	groups	group	NOUN
easat-5251	150	16	of	of	ADP
easat-5251	150	17	variables	variable	NOUN
easat-5251	150	18	,	,	PUNCT
easat-5251	150	19	namely	namely	ADV
easat-5251	150	20	e	e	NOUN
easat-5251	150	21	-	-	NOUN
easat-5251	150	22	commerce	commerce	NOUN
easat-5251	150	23	seller	seller	NOUN
easat-5251	150	24	reverse	reverse	NOUN
easat-5251	150	25	logistics	logistic	NOUN
easat-5251	150	26	quality	quality	NOUN
easat-5251	150	27	,	,	PUNCT
easat-5251	150	28	customer	customer	NOUN
easat-5251	150	29	experience	experience	NOUN
easat-5251	150	30	,	,	PUNCT
easat-5251	150	31	perceived	perceive	VERB
easat-5251	150	32	value	value	NOUN
easat-5251	150	33	,	,	PUNCT
easat-5251	150	34	and	and	CCONJ
easat-5251	150	35	customer	customer	NOUN
easat-5251	150	36	loyalty	loyalty	NOUN
easat-5251	150	37	,	,	PUNCT
easat-5251	150	38	the	the	DET
easat-5251	150	39	researcher	researcher	NOUN
easat-5251	150	40	used	use	VERB
easat-5251	150	41	the	the	DET
easat-5251	150	42	mean	mean	ADJ
easat-5251	150	43	,	,	PUNCT
easat-5251	150	44	standard	standard	ADJ
easat-5251	150	45	deviation	deviation	NOUN
easat-5251	150	46	(	(	PUNCT
easat-5251	150	47	s.d	s.d	PROPN
easat-5251	150	48	.	.	PROPN
easat-5251	150	49	)	)	PUNCT
easat-5251	150	50	,	,	PUNCT
easat-5251	150	51	coefficient	coefficient	NOUN
easat-5251	150	52	of	of	ADP
easat-5251	150	53	variation	variation	NOUN
easat-5251	150	54	(	(	PUNCT
easat-5251	150	55	cv	cv	NOUN
easat-5251	150	56	)	)	PUNCT
easat-5251	150	57	,	,	PUNCT
easat-5251	150	58	kurtosis	kurtosis	NOUN
easat-5251	150	59	,	,	PUNCT
easat-5251	150	60	and	and	CCONJ
easat-5251	150	61	skewness	skewness	NOUN
easat-5251	150	62	.	.	PUNCT
easat-5251	151	1	in	in	ADP
easat-5251	151	2	addition	addition	NOUN
easat-5251	151	3	,	,	PUNCT
easat-5251	151	4	in	in	ADP
easat-5251	151	5	the	the	DET
easat-5251	151	6	model	model	NOUN
easat-5251	151	7	development	development	NOUN
easat-5251	151	8	,	,	PUNCT
easat-5251	151	9	the	the	DET
easat-5251	151	10	researchers	researcher	NOUN
easat-5251	151	11	assessed	assess	VERB
easat-5251	151	12	the	the	DET
easat-5251	151	13	reliability	reliability	NOUN
easat-5251	151	14	of	of	ADP
easat-5251	151	15	the	the	DET
easat-5251	151	16	analytical	analytical	ADJ
easat-5251	151	17	variables	variable	NOUN
easat-5251	151	18	by	by	ADP
easat-5251	151	19	considering	consider	VERB
easat-5251	151	20	various	various	ADJ
easat-5251	151	21	indices	index	NOUN
easat-5251	151	22	such	such	ADJ
easat-5251	151	23	as	as	ADP
easat-5251	151	24	loading	loading	NOUN
easat-5251	151	25	and	and	CCONJ
easat-5251	151	26	t	t	NOUN
easat-5251	151	27	-	-	PUNCT
easat-5251	151	28	value	value	NOUN
easat-5251	151	29	,	,	PUNCT
easat-5251	151	30	which	which	PRON
easat-5251	151	31	indicate	indicate	VERB
easat-5251	151	32	the	the	DET
easat-5251	151	33	relationship	relationship	NOUN
easat-5251	151	34	between	between	ADP
easat-5251	151	35	the	the	DET
easat-5251	151	36	observed	observed	ADJ
easat-5251	151	37	variables	variable	NOUN
easat-5251	151	38	and	and	CCONJ
easat-5251	151	39	the	the	DET
easat-5251	151	40	latent	latent	NOUN
easat-5251	151	41	variables	variable	NOUN
easat-5251	151	42	,	,	PUNCT
easat-5251	151	43	rho_c	rho_c	NOUN
easat-5251	151	44	(	(	PUNCT
easat-5251	151	45	composite	composite	ADJ
easat-5251	151	46	reliability	reliability	NOUN
easat-5251	151	47	)	)	PUNCT
easat-5251	151	48	and	and	CCONJ
easat-5251	151	49	rho_a	rho_a	NOUN
easat-5251	151	50	(	(	PUNCT
easat-5251	151	51	reliability	reliability	NOUN
easat-5251	151	52	of	of	ADP
easat-5251	151	53	average	average	ADJ
easat-5251	151	54	variance	variance	NOUN
easat-5251	151	55	extracted	extract	VERB
easat-5251	151	56	)	)	PUNCT
easat-5251	151	57	to	to	PART
easat-5251	151	58	measure	measure	VERB
easat-5251	151	59	the	the	DET
easat-5251	151	60	internal	internal	ADJ
easat-5251	151	61	consistency	consistency	NOUN
easat-5251	151	62	of	of	ADP
easat-5251	151	63	the	the	DET
easat-5251	151	64	variables	variable	NOUN
easat-5251	151	65	,	,	PUNCT
easat-5251	151	66	ave	ave	NOUN
easat-5251	151	67	(	(	PUNCT
easat-5251	151	68	average	average	ADJ
easat-5251	151	69	variance	variance	NOUN
easat-5251	151	70	extracted	extract	VERB
easat-5251	151	71	)	)	PUNCT
easat-5251	151	72	to	to	PART
easat-5251	151	73	reflect	reflect	VERB
easat-5251	151	74	the	the	DET
easat-5251	151	75	amount	amount	NOUN
easat-5251	151	76	of	of	ADP
easat-5251	151	77	variance	variance	NOUN
easat-5251	151	78	in	in	ADP
easat-5251	151	79	the	the	DET
easat-5251	151	80	variables	variable	NOUN
easat-5251	151	81	explained	explain	VERB
easat-5251	151	82	by	by	ADP
easat-5251	151	83	the	the	DET
easat-5251	151	84	latent	latent	NOUN
easat-5251	151	85	variables	variable	NOUN
easat-5251	151	86	,	,	PUNCT
easat-5251	151	87	and	and	CCONJ
easat-5251	151	88	α	α	PROPN
easat-5251	151	89	(	(	PUNCT
easat-5251	151	90	cronbach	cronbach	PROPN
easat-5251	151	91	’s	’s	PART
easat-5251	151	92	alpha	alpha	NOUN
easat-5251	151	93	)	)	PUNCT
easat-5251	151	94	,	,	PUNCT
easat-5251	151	95	which	which	PRON
easat-5251	151	96	is	be	AUX
easat-5251	151	97	an	an	DET
easat-5251	151	98	indicator	indicator	NOUN
easat-5251	151	99	of	of	ADP
easat-5251	151	100	reliability	reliability	NOUN
easat-5251	151	101	in	in	ADP
easat-5251	151	102	terms	term	NOUN
easat-5251	151	103	of	of	ADP
easat-5251	151	104	consistency	consistency	NOUN
easat-5251	151	105	within	within	ADP
easat-5251	151	106	the	the	DET
easat-5251	151	107	groups	group	NOUN
easat-5251	151	108	of	of	ADP
easat-5251	151	109	variables	variable	NOUN
easat-5251	151	110	of	of	ADP
easat-5251	151	111	the	the	DET
easat-5251	151	112	first	first	ADJ
easat-5251	151	113	-	-	PUNCT
easat-5251	151	114	order	order	NOUN
easat-5251	151	115	and	and	CCONJ
easat-5251	151	116	second	second	ADJ
easat-5251	151	117	-	-	PUNCT
easat-5251	151	118	order	order	NOUN
easat-5251	151	119	confirmatory	confirmatory	NOUN
easat-5251	151	120	factor	factor	NOUN
easat-5251	151	121	analysis	analysis	NOUN
easat-5251	151	122	.	.	PUNCT
easat-5251	152	1	the	the	DET
easat-5251	152	2	statistical	statistical	ADJ
easat-5251	152	3	results	result	NOUN
easat-5251	152	4	for	for	ADP
easat-5251	152	5	confirmatory	confirmatory	ADJ
easat-5251	152	6	factor	factor	NOUN
easat-5251	152	7	analysis	analysis	NOUN
easat-5251	152	8	of	of	ADP
easat-5251	152	9	first	first	ADJ
easat-5251	152	10	-	-	PUNCT
easat-5251	152	11	order	order	NOUN
easat-5251	152	12	and	and	CCONJ
easat-5251	152	13	second	second	ADJ
easat-5251	152	14	-	-	PUNCT
easat-5251	152	15	order	order	NOUN
easat-5251	152	16	appear	appear	VERB
easat-5251	152	17	in	in	ADP
easat-5251	152	18	tables	table	NOUN
easat-5251	152	19	2	2	NUM
easat-5251	152	20	and	and	CCONJ
easat-5251	152	21	3	3	NUM
easat-5251	152	22	,	,	PUNCT
easat-5251	152	23	respectively	respectively	ADV
easat-5251	152	24	.	.	PUNCT
easat-5251	153	1	in	in	ADP
easat-5251	153	2	addition	addition	NOUN
easat-5251	153	3	,	,	PUNCT
easat-5251	153	4	the	the	DET
easat-5251	153	5	discriminant	discriminant	ADJ
easat-5251	153	6	validity	validity	NOUN
easat-5251	153	7	was	be	AUX
easat-5251	153	8	assessed	assess	VERB
easat-5251	153	9	separately	separately	ADV
easat-5251	153	10	using	use	VERB
easat-5251	153	11	the	the	DET
easat-5251	153	12	fornell	fornell	NOUN
easat-5251	153	13	and	and	CCONJ
easat-5251	153	14	larcker	larcker	NOUN
easat-5251	153	15	criterion	criterion	NOUN
easat-5251	153	16	,	,	PUNCT
easat-5251	153	17	in	in	ADP
easat-5251	153	18	which	which	PRON
easat-5251	153	19	each	each	DET
easat-5251	153	20	variable	variable	NOUN
easat-5251	153	21	must	must	AUX
easat-5251	153	22	have	have	VERB
easat-5251	153	23	an	an	DET
easat-5251	153	24	ave	ave	NOUN
easat-5251	153	25	value	value	NOUN
easat-5251	153	26	higher	high	ADJ
easat-5251	153	27	than	than	ADP
easat-5251	153	28	the	the	DET
easat-5251	153	29	correlation	correlation	NOUN
easat-5251	153	30	between	between	ADP
easat-5251	153	31	the	the	DET
easat-5251	153	32	variables	variable	NOUN
easat-5251	153	33	,	,	PUNCT
easat-5251	153	34	and	and	CCONJ
easat-5251	153	35	these	these	DET
easat-5251	153	36	results	result	NOUN
easat-5251	153	37	appear	appear	VERB
easat-5251	153	38	in	in	ADP
easat-5251	153	39	table	table	NOUN
easat-5251	153	40	4	4	NUM
easat-5251	153	41	.	.	X
easat-5251	153	42	518	518	NUM
easat-5251	153	43	edelweiss	edelweiss	PROPN
easat-5251	153	44	applied	apply	VERB
easat-5251	153	45	science	science	NOUN
easat-5251	153	46	and	and	CCONJ
easat-5251	153	47	technology	technology	NOUN
easat-5251	153	48	issn	issn	PROPN
easat-5251	153	49	:	:	PUNCT
easat-5251	153	50	2576	2576	NUM
easat-5251	153	51	-	-	SYM
easat-5251	153	52	8484	8484	NUM
easat-5251	153	53	vol	vol	NOUN
easat-5251	153	54	.	.	PROPN
easat-5251	154	1	9	9	NUM
easat-5251	154	2	,	,	PUNCT
easat-5251	154	3	no	no	INTJ
easat-5251	154	4	.	.	NOUN
easat-5251	155	1	3	3	NUM
easat-5251	155	2	:	:	PUNCT
easat-5251	155	3	511	511	NUM
easat-5251	155	4	-	-	SYM
easat-5251	155	5	526	526	NUM
easat-5251	155	6	,	,	PUNCT
easat-5251	155	7	2024	2024	NUM
easat-5251	155	8	doi	doi	NOUN
easat-5251	155	9	:	:	PUNCT
easat-5251	155	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	155	11	©	©	PROPN
easat-5251	155	12	2025	2025	NUM
easat-5251	155	13	by	by	ADP
easat-5251	155	14	the	the	DET
easat-5251	155	15	authors	author	NOUN
easat-5251	155	16	;	;	PUNCT
easat-5251	155	17	licensee	licensee	PROPN
easat-5251	155	18	learning	learn	VERB
easat-5251	155	19	gate	gate	NOUN
easat-5251	155	20	table	table	NOUN
easat-5251	155	21	2	2	NUM
easat-5251	155	22	.	.	PUNCT
easat-5251	155	23	descriptive	descriptive	ADJ
easat-5251	155	24	statistics	statistic	NOUN
easat-5251	155	25	,	,	PUNCT
easat-5251	155	26	loading	loading	NOUN
easat-5251	155	27	,	,	PUNCT
easat-5251	155	28	and	and	CCONJ
easat-5251	155	29	t	t	NOUN
easat-5251	155	30	-	-	PUNCT
easat-5251	155	31	value	value	NOUN
easat-5251	155	32	of	of	ADP
easat-5251	155	33	first	first	ADJ
easat-5251	155	34	-	-	PUNCT
easat-5251	155	35	order	order	NOUN
easat-5251	155	36	confirmatory	confirmatory	NOUN
easat-5251	155	37	factor	factor	NOUN
easat-5251	155	38	analysis	analysis	NOUN
easat-5251	155	39	.	.	PUNCT
easat-5251	156	1	measure	measure	NOUN
easat-5251	156	2	mean	mean	PROPN
easat-5251	156	3	s.d	s.d	PROPN
easat-5251	156	4	.	.	PROPN
easat-5251	157	1	cv	cv	PROPN
easat-5251	157	2	kur	kur	PROPN
easat-5251	157	3	skew	skew	NOUN
easat-5251	157	4	loading	loading	NOUN
easat-5251	157	5	t	t	PROPN
easat-5251	157	6	-	-	PUNCT
easat-5251	157	7	value	value	NOUN
easat-5251	157	8	rho_c	rho_c	NOUN
easat-5251	157	9	rho_a	rho_a	NOUN
easat-5251	157	10	ave	ave	PROPN
easat-5251	158	1	α	α	PROPN
easat-5251	158	2	eciq1	eciq1	PROPN
easat-5251	158	3	3.180	3.180	NUM
easat-5251	158	4	1.250	1.250	NUM
easat-5251	158	5	0.393	0.393	NUM
easat-5251	158	6	-0.841	-0.841	X
easat-5251	158	7	-0.244	-0.244	ADP
easat-5251	158	8	0.926	0.926	NUM
easat-5251	158	9	94.676	94.676	NUM
easat-5251	158	10	0.971	0.971	NUM
easat-5251	158	11	0.962	0.962	NUM
easat-5251	158	12	0.869	0.869	NUM
easat-5251	158	13	0.962	0.962	NUM
easat-5251	158	14	eciq2	eciq2	NOUN
easat-5251	158	15	3.167	3.167	NUM
easat-5251	158	16	1.229	1.229	NUM
easat-5251	158	17	0.388	0.388	NUM
easat-5251	158	18	-0.862	-0.862	NUM
easat-5251	158	19	-0.201	-0.201	NOUN
easat-5251	158	20	0.947	0.947	NUM
easat-5251	158	21	146.628	146.628	NUM
easat-5251	158	22	eciq3	eciq3	NOUN
easat-5251	158	23	3.195	3.195	NUM
easat-5251	158	24	1.256	1.256	NUM
easat-5251	158	25	0.393	0.393	NUM
easat-5251	158	26	-0.876	-0.876	PUNCT
easat-5251	158	27	-0.213	-0.213	NUM
easat-5251	158	28	0.929	0.929	NUM
easat-5251	158	29	78.280	78.280	NUM
easat-5251	158	30	eciq4	eciq4	NOUN
easat-5251	159	1	3.215	3.215	NUM
easat-5251	159	2	1.264	1.264	NUM
easat-5251	159	3	0.393	0.393	NUM
easat-5251	159	4	-0.861	-0.861	NOUN
easat-5251	159	5	-0.276	-0.276	NOUN
easat-5251	159	6	0.931	0.931	NUM
easat-5251	159	7	94.337	94.337	NUM
easat-5251	159	8	eciq5	eciq5	NOUN
easat-5251	159	9	3.170	3.170	NUM
easat-5251	159	10	1.249	1.249	NUM
easat-5251	159	11	0.394	0.394	NUM
easat-5251	159	12	-0.885	-0.885	PUNCT
easat-5251	159	13	-0.194	-0.194	NOUN
easat-5251	159	14	0.926	0.926	NUM
easat-5251	159	15	100.073	100.073	NUM
easat-5251	159	16	eqrp1	eqrp1	NOUN
easat-5251	159	17	3.172	3.172	NUM
easat-5251	159	18	1.226	1.226	NUM
easat-5251	159	19	0.387	0.387	NUM
easat-5251	159	20	-0.798	-0.798	NUM
easat-5251	159	21	-0.267	-0.267	NUM
easat-5251	159	22	0.929	0.929	NUM
easat-5251	159	23	114.531	114.531	NUM
easat-5251	159	24	0.968	0.968	NUM
easat-5251	159	25	0.959	0.959	NUM
easat-5251	159	26	0.857	0.857	NUM
easat-5251	159	27	0.958	0.958	NUM
easat-5251	159	28	eqrp2	eqrp2	NOUN
easat-5251	159	29	3.140	3.140	NUM
easat-5251	159	30	1.223	1.223	NUM
easat-5251	159	31	0.389	0.389	NUM
easat-5251	159	32	-0.828	-0.828	NOUN
easat-5251	159	33	-0.204	-0.204	NUM
easat-5251	159	34	0.932	0.932	NUM
easat-5251	159	35	111.696	111.696	NUM
easat-5251	159	36	eqrp3	eqrp3	NOUN
easat-5251	159	37	3.135	3.135	NUM
easat-5251	159	38	1.213	1.213	NUM
easat-5251	159	39	0.387	0.387	NUM
easat-5251	159	40	-0.816	-0.816	NOUN
easat-5251	159	41	-0.252	-0.252	NOUN
easat-5251	159	42	0.912	0.912	NUM
easat-5251	159	43	71.629	71.629	NUM
easat-5251	159	44	eqrp4	eqrp4	NOUN
easat-5251	159	45	3.125	3.125	NUM
easat-5251	159	46	1.222	1.222	NUM
easat-5251	159	47	0.391	0.391	NUM
easat-5251	159	48	-0.881	-0.881	NUM
easat-5251	159	49	-0.257	-0.257	NUM
easat-5251	159	50	0.918	0.918	NUM
easat-5251	159	51	94.611	94.611	NUM
easat-5251	159	52	eqrp5	eqrp5	NOUN
easat-5251	159	53	3.160	3.160	NUM
easat-5251	159	54	1.253	1.253	NUM
easat-5251	159	55	0.397	0.397	NUM
easat-5251	159	56	-0.869	-0.869	VERB
easat-5251	159	57	-0.228	-0.228	NOUN
easat-5251	159	58	0.937	0.937	NUM
easat-5251	159	59	116.858	116.858	NUM
easat-5251	159	60	econ1	econ1	NOUN
easat-5251	160	1	3.100	3.100	NUM
easat-5251	160	2	1.194	1.194	NUM
easat-5251	160	3	0.385	0.385	NUM
easat-5251	160	4	-0.734	-0.734	NUM
easat-5251	160	5	-0.176	-0.176	NOUN
easat-5251	160	6	0.913	0.913	NUM
easat-5251	160	7	87.038	87.038	NUM
easat-5251	160	8	0.971	0.971	NUM
easat-5251	160	9	0.962	0.962	NUM
easat-5251	160	10	0.869	0.869	NUM
easat-5251	160	11	0.962	0.962	NUM
easat-5251	160	12	econ2	econ2	NOUN
easat-5251	160	13	3.053	3.053	NUM
easat-5251	160	14	1.202	1.202	NUM
easat-5251	160	15	0.394	0.394	NUM
easat-5251	160	16	-0.824	-0.824	NOUN
easat-5251	160	17	-0.136	-0.136	ADP
easat-5251	160	18	0.909	0.909	NUM
easat-5251	160	19	66.147	66.147	NUM
easat-5251	160	20	econ3	econ3	ADV
easat-5251	160	21	3.147	3.147	NUM
easat-5251	160	22	1.215	1.215	NUM
easat-5251	160	23	0.386	0.386	NUM
easat-5251	160	24	-0.796	-0.796	PUNCT
easat-5251	160	25	-0.260	-0.260	AUX
easat-5251	160	26	0.940	0.940	NUM
easat-5251	160	27	139.770	139.770	NUM
easat-5251	160	28	econ4	econ4	NOUN
easat-5251	160	29	3.175	3.175	NUM
easat-5251	160	30	1.235	1.235	NUM
easat-5251	160	31	0.389	0.389	NUM
easat-5251	160	32	-0.821	-0.821	NOUN
easat-5251	160	33	-0.296	-0.296	NUM
easat-5251	160	34	0.945	0.945	NUM
easat-5251	160	35	150.579	150.579	NUM
easat-5251	160	36	econ5	econ5	NOUN
easat-5251	160	37	3.112	3.112	NUM
easat-5251	160	38	1.237	1.237	NUM
easat-5251	160	39	0.397	0.397	NUM
easat-5251	160	40	-0.857	-0.857	NOUN
easat-5251	160	41	-0.223	-0.223	NUM
easat-5251	160	42	0.943	0.943	NUM
easat-5251	160	43	144.219	144.219	NUM
easat-5251	160	44	eec1	eec1	NOUN
easat-5251	160	45	3.098	3.098	NUM
easat-5251	160	46	1.220	1.220	NUM
easat-5251	160	47	0.394	0.394	NUM
easat-5251	160	48	-0.780	-0.780	NUM
easat-5251	160	49	-0.187	-0.187	NOUN
easat-5251	160	50	0.939	0.939	NUM
easat-5251	160	51	125.646	125.646	NUM
easat-5251	160	52	0.971	0.971	NUM
easat-5251	160	53	0.963	0.963	NUM
easat-5251	160	54	0.869	0.869	NUM
easat-5251	160	55	0.962	0.962	NUM
easat-5251	160	56	eec2	eec2	NOUN
easat-5251	160	57	3.070	3.070	NUM
easat-5251	160	58	1.219	1.219	NUM
easat-5251	160	59	0.397	0.397	NUM
easat-5251	160	60	-0.840	-0.840	NOUN
easat-5251	160	61	-0.193	-0.193	NOUN
easat-5251	160	62	0.936	0.936	NUM
easat-5251	160	63	124.739	124.739	NUM
easat-5251	160	64	eec3	eec3	NOUN
easat-5251	160	65	3.105	3.105	NUM
easat-5251	160	66	1.243	1.243	NUM
easat-5251	160	67	0.400	0.400	NUM
easat-5251	160	68	-0.839	-0.839	PUNCT
easat-5251	160	69	-0.184	-0.184	VERB
easat-5251	160	70	0.920	0.920	NUM
easat-5251	160	71	95.683	95.683	NUM
easat-5251	160	72	eec4	eec4	VERB
easat-5251	160	73	3.120	3.120	NUM
easat-5251	160	74	1.261	1.261	NUM
easat-5251	160	75	0.404	0.404	NUM
easat-5251	160	76	-0.942	-0.942	PUNCT
easat-5251	160	77	-0.137	-0.137	PROPN
easat-5251	160	78	0.947	0.947	NUM
easat-5251	160	79	162.646	162.646	NUM
easat-5251	160	80	eec5	eec5	NOUN
easat-5251	160	81	3.098	3.098	NUM
easat-5251	160	82	1.238	1.238	NUM
easat-5251	160	83	0.400	0.400	NUM
easat-5251	160	84	-0.852	-0.852	NUM
easat-5251	160	85	-0.138	-0.138	NUM
easat-5251	160	86	0.918	0.918	NUM
easat-5251	160	87	93.546	93.546	NUM
easat-5251	160	88	eat1	eat1	NOUN
easat-5251	160	89	3.143	3.143	NUM
easat-5251	160	90	1.246	1.246	NUM
easat-5251	160	91	0.396	0.396	NUM
easat-5251	160	92	-0.862	-0.862	NUM
easat-5251	160	93	-0.171	-0.171	PUNCT
easat-5251	160	94	0.932	0.932	NUM
easat-5251	160	95	84.238	84.238	NUM
easat-5251	160	96	0.974	0.974	NUM
easat-5251	160	97	0.967	0.967	NUM
easat-5251	160	98	0.883	0.883	NUM
easat-5251	160	99	0.967	0.967	NUM
easat-5251	160	100	eat2	eat2	NOUN
easat-5251	160	101	3.152	3.152	NUM
easat-5251	160	102	1.218	1.218	NUM
easat-5251	160	103	0.386	0.386	NUM
easat-5251	160	104	-0.829	-0.829	PUNCT
easat-5251	160	105	-0.211	-0.211	PUNCT
easat-5251	160	106	0.936	0.936	NUM
easat-5251	160	107	105.183	105.183	NUM
easat-5251	160	108	eat3	eat3	NOUN
easat-5251	160	109	3.172	3.172	NUM
easat-5251	160	110	1.238	1.238	NUM
easat-5251	160	111	0.390	0.390	NUM
easat-5251	160	112	-0.843	-0.843	NOUN
easat-5251	160	113	-0.244	-0.244	ADP
easat-5251	160	114	0.942	0.942	NUM
easat-5251	160	115	123.323	123.323	NUM
easat-5251	160	116	eat4	eat4	NOUN
easat-5251	160	117	3.203	3.203	NUM
easat-5251	160	118	1.231	1.231	NUM
easat-5251	160	119	0.384	0.384	NUM
easat-5251	160	120	-0.854	-0.854	PUNCT
easat-5251	160	121	-0.213	-0.213	PUNCT
easat-5251	160	122	0.940	0.940	NUM
easat-5251	160	123	135.359	135.359	NUM
easat-5251	160	124	eat5	eat5	PROPN
easat-5251	160	125	3.228	3.228	NUM
easat-5251	160	126	1.231	1.231	NUM
easat-5251	160	127	0.381	0.381	NUM
easat-5251	160	128	-0.815	-0.815	NOUN
easat-5251	160	129	-0.239	-0.239	NOUN
easat-5251	160	130	0.947	0.947	NUM
easat-5251	160	131	156.282	156.282	NUM
easat-5251	160	132	cex1	cex1	NOUN
easat-5251	160	133	3.083	3.083	NUM
easat-5251	160	134	1.181	1.181	NUM
easat-5251	160	135	0.383	0.383	NUM
easat-5251	160	136	-0.732	-0.732	NOUN
easat-5251	160	137	-0.170	-0.170	PUNCT
easat-5251	160	138	0.922	0.922	NUM
easat-5251	160	139	102.228	102.228	NUM
easat-5251	160	140	0.972	0.972	NUM
easat-5251	160	141	0.964	0.964	NUM
easat-5251	160	142	0.874	0.874	NUM
easat-5251	160	143	0.964	0.964	NUM
easat-5251	160	144	cex2	cex2	PROPN
easat-5251	160	145	3.170	3.170	NUM
easat-5251	160	146	1.209	1.209	NUM
easat-5251	160	147	0.381	0.381	NUM
easat-5251	160	148	-0.760	-0.760	NOUN
easat-5251	160	149	-0.296	-0.296	PUNCT
easat-5251	160	150	0.936	0.936	NUM
easat-5251	160	151	118.710	118.710	NUM
easat-5251	160	152	cex3	cex3	NOUN
easat-5251	160	153	3.215	3.215	NUM
easat-5251	160	154	1.218	1.218	NUM
easat-5251	160	155	0.379	0.379	NUM
easat-5251	160	156	-0.820	-0.820	NOUN
easat-5251	160	157	-0.259	-0.259	X
easat-5251	160	158	0.939	0.939	NUM
easat-5251	160	159	131.394	131.394	NUM
easat-5251	160	160	cex4	cex4	PROPN
easat-5251	160	161	3.160	3.160	NUM
easat-5251	160	162	1.183	1.183	NUM
easat-5251	160	163	0.374	0.374	NUM
easat-5251	160	164	-0.685	-0.685	PUNCT
easat-5251	160	165	-0.295	-0.295	NUM
easat-5251	160	166	0.936	0.936	NUM
easat-5251	160	167	132.148	132.148	NUM
easat-5251	160	168	cex5	cex5	NOUN
easat-5251	160	169	3.163	3.163	NUM
easat-5251	160	170	1.221	1.221	NUM
easat-5251	160	171	0.386	0.386	NUM
easat-5251	160	172	-0.812	-0.812	NOUN
easat-5251	160	173	-0.181	-0.181	PUNCT
easat-5251	160	174	0.941	0.941	NUM
easat-5251	160	175	115.177	115.177	NUM
easat-5251	160	176	pva1	pva1	NOUN
easat-5251	160	177	3.125	3.125	NUM
easat-5251	160	178	1.206	1.206	NUM
easat-5251	160	179	0.386	0.386	NUM
easat-5251	160	180	-0.707	-0.707	NOUN
easat-5251	160	181	-0.199	-0.199	NUM
easat-5251	160	182	0.940	0.940	NUM
easat-5251	160	183	95.418	95.418	NUM
easat-5251	160	184	0.965	0.965	NUM
easat-5251	160	185	0.952	0.952	NUM
easat-5251	160	186	0.875	0.875	NUM
easat-5251	160	187	0.952	0.952	NUM
easat-5251	160	188	pva2	pva2	NOUN
easat-5251	160	189	3.107	3.107	NUM
easat-5251	160	190	1.184	1.184	NUM
easat-5251	160	191	0.381	0.381	NUM
easat-5251	160	192	-0.671	-0.671	NUM
easat-5251	160	193	-0.173	-0.173	PROPN
easat-5251	160	194	0.925	0.925	NUM
easat-5251	160	195	76.470	76.470	NUM
easat-5251	160	196	pva3	pva3	NOUN
easat-5251	160	197	3.125	3.125	NUM
easat-5251	160	198	1.200	1.200	NUM
easat-5251	160	199	0.384	0.384	NUM
easat-5251	160	200	-0.725	-0.725	SYM
easat-5251	160	201	-0.199	-0.199	NUM
easat-5251	160	202	0.929	0.929	NUM
easat-5251	160	203	95.561	95.561	NUM
easat-5251	160	204	pva5	pva5	NOUN
easat-5251	160	205	3.150	3.150	NUM
easat-5251	160	206	1.226	1.226	NUM
easat-5251	160	207	0.389	0.389	NUM
easat-5251	160	208	-0.787	-0.787	PUNCT
easat-5251	160	209	-0.248	-0.248	PUNCT
easat-5251	160	210	0.947	0.947	NUM
easat-5251	160	211	137.575	137.575	NUM
easat-5251	160	212	cl1	cl1	NOUN
easat-5251	160	213	3.150	3.150	NUM
easat-5251	160	214	1.201	1.201	NUM
easat-5251	160	215	0.381	0.381	NUM
easat-5251	160	216	-0.708	-0.708	PUNCT
easat-5251	160	217	-0.239	-0.239	NOUN
easat-5251	160	218	0.932	0.932	NUM
easat-5251	160	219	113.723	113.723	NUM
easat-5251	160	220	0.968	0.968	NUM
easat-5251	160	221	0.960	0.960	NUM
easat-5251	160	222	0.860	0.860	NUM
easat-5251	160	223	0.959	0.959	NUM
easat-5251	160	224	cl2	cl2	NOUN
easat-5251	160	225	3.050	3.050	NUM
easat-5251	160	226	1.154	1.154	NUM
easat-5251	160	227	0.378	0.378	NUM
easat-5251	160	228	-0.652	-0.652	PUNCT
easat-5251	160	229	-0.166	-0.166	PUNCT
easat-5251	160	230	0.920	0.920	NUM
easat-5251	160	231	70.142	70.142	NUM
easat-5251	160	232	cl3	cl3	PROPN
easat-5251	161	1	2.998	2.998	NUM
easat-5251	161	2	1.222	1.222	NUM
easat-5251	161	3	0.408	0.408	NUM
easat-5251	161	4	-0.776	-0.776	NOUN
easat-5251	161	5	-0.070	-0.070	NUM
easat-5251	161	6	0.912	0.912	NUM
easat-5251	161	7	70.261	70.261	NUM
easat-5251	161	8	cl4	cl4	PROPN
easat-5251	161	9	3.042	3.042	NUM
easat-5251	161	10	1.209	1.209	NUM
easat-5251	161	11	0.397	0.397	NUM
easat-5251	161	12	-0.769	-0.769	NUM
easat-5251	161	13	-0.107	-0.107	ADP
easat-5251	161	14	0.934	0.934	NUM
easat-5251	161	15	91.903	91.903	NUM
easat-5251	161	16	cl5	cl5	NOUN
easat-5251	161	17	3.078	3.078	NUM
easat-5251	161	18	1.225	1.225	NUM
easat-5251	161	19	0.398	0.398	NUM
easat-5251	161	20	-0.823	-0.823	NOUN
easat-5251	161	21	-0.148	-0.148	NOUN
easat-5251	161	22	0.939	0.939	NUM
easat-5251	161	23	123.863	123.863	NUM
easat-5251	161	24	note	note	NOUN
easat-5251	161	25	:	:	PUNCT
easat-5251	161	26	eciq1	eciq1	PROPN
easat-5251	161	27	-	-	PUNCT
easat-5251	161	28	5	5	NUM
easat-5251	161	29	=	=	NOUN
easat-5251	161	30	communication	communication	NOUN
easat-5251	161	31	and	and	CCONJ
easat-5251	161	32	information	information	NOUN
easat-5251	161	33	quality	quality	NOUN
easat-5251	161	34	,	,	PUNCT
easat-5251	161	35	eqrp	eqrp	ADV
easat-5251	161	36	1	1	NUM
easat-5251	161	37	-	-	SYM
easat-5251	161	38	5	5	NUM
easat-5251	161	39	=	=	NOUN
easat-5251	161	40	quality	quality	NOUN
easat-5251	161	41	of	of	ADP
easat-5251	161	42	return	return	NOUN
easat-5251	161	43	process	process	NOUN
easat-5251	161	44	,	,	PUNCT
easat-5251	161	45	econ	econ	PROPN
easat-5251	161	46	1	1	NUM
easat-5251	161	47	-	-	SYM
easat-5251	161	48	5	5	NUM
easat-5251	161	49	=	=	SYM
easat-5251	161	50	convenience	convenience	NOUN
easat-5251	161	51	,	,	PUNCT
easat-5251	161	52	eec	eec	PROPN
easat-5251	161	53	1	1	NUM
easat-5251	161	54	-	-	SYM
easat-5251	161	55	5	5	NUM
easat-5251	161	56	=	=	NOUN
easat-5251	161	57	empathy	empathy	NOUN
easat-5251	161	58	and	and	CCONJ
easat-5251	161	59	customization	customization	NOUN
easat-5251	161	60	,	,	PUNCT
easat-5251	161	61	eat	eat	VERB
easat-5251	161	62	1	1	NUM
easat-5251	161	63	-	-	SYM
easat-5251	161	64	5	5	NUM
easat-5251	161	65	=	=	NOUN
easat-5251	161	66	automation	automation	NOUN
easat-5251	161	67	and	and	CCONJ
easat-5251	161	68	transparency	transparency	NOUN
easat-5251	161	69	,	,	PUNCT
easat-5251	161	70	cex	cex	PROPN
easat-5251	161	71	1	1	NUM
easat-5251	161	72	-	-	SYM
easat-5251	161	73	5	5	NUM
easat-5251	161	74	=	=	NOUN
easat-5251	161	75	customer	customer	NOUN
easat-5251	161	76	experience	experience	NOUN
easat-5251	161	77	,	,	PUNCT
easat-5251	161	78	pva	pva	NOUN
easat-5251	161	79	1	1	NUM
easat-5251	161	80	-	-	SYM
easat-5251	161	81	4	4	NUM
easat-5251	161	82	=	=	NOUN
easat-5251	161	83	perceived	perceive	VERB
easat-5251	161	84	value	value	NOUN
easat-5251	161	85	,	,	PUNCT
easat-5251	161	86	cl	cl	NOUN
easat-5251	161	87	15	15	NUM
easat-5251	161	88	=	=	NOUN
easat-5251	161	89	customer	customer	NOUN
easat-5251	161	90	loyalty	loyalty	NOUN
easat-5251	161	91	.	.	PUNCT
easat-5251	162	1	from	from	ADP
easat-5251	162	2	table	table	NOUN
easat-5251	162	3	2	2	NUM
easat-5251	162	4	,	,	PUNCT
easat-5251	162	5	it	it	PRON
easat-5251	162	6	was	be	AUX
easat-5251	162	7	found	find	VERB
easat-5251	162	8	that	that	SCONJ
easat-5251	162	9	the	the	DET
easat-5251	162	10	mean	mean	NOUN
easat-5251	162	11	of	of	ADP
easat-5251	162	12	the	the	DET
easat-5251	162	13	observed	observed	ADJ
easat-5251	162	14	variables	variable	NOUN
easat-5251	162	15	was	be	AUX
easat-5251	162	16	between	between	ADP
easat-5251	162	17	2.998	2.998	NUM
easat-5251	162	18	and	and	CCONJ
easat-5251	162	19	3.228	3.228	NUM
easat-5251	162	20	,	,	PUNCT
easat-5251	162	21	reflecting	reflect	VERB
easat-5251	162	22	the	the	DET
easat-5251	162	23	moderate	moderate	ADJ
easat-5251	162	24	level	level	NOUN
easat-5251	162	25	of	of	ADP
easat-5251	162	26	opinions	opinion	NOUN
easat-5251	162	27	of	of	ADP
easat-5251	162	28	the	the	DET
easat-5251	162	29	respondents	respondent	NOUN
easat-5251	162	30	.	.	PUNCT
easat-5251	163	1	the	the	DET
easat-5251	163	2	standard	standard	ADJ
easat-5251	163	3	deviation	deviation	NOUN
easat-5251	163	4	(	(	PUNCT
easat-5251	163	5	s.d	s.d	PROPN
easat-5251	163	6	.	.	PROPN
easat-5251	163	7	)	)	PUNCT
easat-5251	163	8	value	value	NOUN
easat-5251	163	9	indicated	indicate	VERB
easat-5251	163	10	that	that	SCONJ
easat-5251	163	11	the	the	DET
easat-5251	163	12	data	datum	NOUN
easat-5251	163	13	was	be	AUX
easat-5251	163	14	moderately	moderately	ADV
easat-5251	163	15	dispersed	disperse	VERB
easat-5251	163	16	,	,	PUNCT
easat-5251	163	17	while	while	SCONJ
easat-5251	163	18	the	the	DET
easat-5251	163	19	coefficient	coefficient	NOUN
easat-5251	163	20	of	of	ADP
easat-5251	163	21	variation	variation	NOUN
easat-5251	163	22	(	(	PUNCT
easat-5251	163	23	cv	cv	NOUN
easat-5251	163	24	)	)	PUNCT
easat-5251	163	25	value	value	NOUN
easat-5251	163	26	did	do	AUX
easat-5251	163	27	not	not	PART
easat-5251	163	28	exceed	exceed	VERB
easat-5251	163	29	0	0	NUM
easat-5251	163	30	.4	.4	NUM
easat-5251	163	31	1	1	NUM
easat-5251	163	32	,	,	PUNCT
easat-5251	163	33	indicating	indicate	VERB
easat-5251	163	34	that	that	SCONJ
easat-5251	163	35	the	the	DET
easat-5251	163	36	variance	variance	NOUN
easat-5251	163	37	was	be	AUX
easat-5251	163	38	within	within	ADP
easat-5251	163	39	the	the	DET
easat-5251	163	40	acceptable	acceptable	ADJ
easat-5251	163	41	range	range	NOUN
easat-5251	163	42	.	.	PUNCT
easat-5251	164	1	the	the	DET
easat-5251	164	2	skewness	skewness	NOUN
easat-5251	164	3	and	and	CCONJ
easat-5251	164	4	kurtosis	kurtosis	VERB
easat-5251	164	5	values	value	NOUN
easat-5251	164	6	were	be	AUX
easat-5251	164	7	in	in	ADP
easat-5251	164	8	the	the	DET
easat-5251	164	9	appropriate	appropriate	ADJ
easat-5251	164	10	range	range	NOUN
easat-5251	164	11	according	accord	VERB
easat-5251	164	12	to	to	ADP
easat-5251	164	13	the	the	DET
easat-5251	164	14	normal	normal	ADJ
easat-5251	164	15	distribution	distribution	NOUN
easat-5251	164	16	assumption	assumption	NOUN
easat-5251	164	17	.	.	PUNCT
easat-5251	165	1	the	the	DET
easat-5251	165	2	factor	factor	NOUN
easat-5251	165	3	loading	loading	NOUN
easat-5251	165	4	values	value	NOUN
easat-5251	165	5	ranged	range	VERB
easat-5251	165	6	from	from	ADP
easat-5251	165	7	0.909	0.909	NUM
easat-5251	165	8	to	to	ADP
easat-5251	165	9	0.947	0.947	NUM
easat-5251	165	10	,	,	PUNCT
easat-5251	165	11	which	which	PRON
easat-5251	165	12	was	be	AUX
easat-5251	165	13	higher	high	ADJ
easat-5251	165	14	than	than	ADP
easat-5251	165	15	the	the	DET
easat-5251	165	16	minimum	minimum	ADJ
easat-5251	165	17	criterion	criterion	NOUN
easat-5251	165	18	of	of	ADP
easat-5251	165	19	0.70	0.70	NUM
easat-5251	165	20	,	,	PUNCT
easat-5251	165	21	and	and	CCONJ
easat-5251	165	22	had	have	VERB
easat-5251	165	23	a	a	DET
easat-5251	165	24	statistically	statistically	ADV
easat-5251	165	25	significant	significant	ADJ
easat-5251	165	26	t	t	NOUN
easat-5251	165	27	-	-	PUNCT
easat-5251	165	28	value	value	NOUN
easat-5251	165	29	(	(	PUNCT
easat-5251	165	30	p	p	X
easat-5251	165	31	<	<	X
easat-5251	165	32	0.001	0.001	NUM
easat-5251	165	33	)	)	PUNCT
easat-5251	165	34	.	.	PUNCT
easat-5251	166	1	the	the	DET
easat-5251	166	2	internal	internal	ADJ
easat-5251	166	3	reliability	reliability	NOUN
easat-5251	166	4	of	of	ADP
easat-5251	166	5	the	the	DET
easat-5251	166	6	latent	latent	NOUN
easat-5251	166	7	variables	variable	NOUN
easat-5251	166	8	assessed	assess	VERB
easat-5251	166	9	through	through	ADP
easat-5251	166	10	the	the	DET
easat-5251	166	11	composite	composite	ADJ
easat-5251	166	12	reliability	reliability	NOUN
easat-5251	166	13	(	(	PUNCT
easat-5251	166	14	rho_c	rho_c	NOUN
easat-5251	166	15	)	)	PUNCT
easat-5251	166	16	and	and	CCONJ
easat-5251	166	17	reliability	reliability	NOUN
easat-5251	166	18	of	of	ADP
easat-5251	166	19	average	average	ADJ
easat-5251	166	20	variance	variance	NOUN
easat-5251	166	21	extracted	extract	VERB
easat-5251	166	22	(	(	PUNCT
easat-5251	166	23	rho_a	rho_a	NUM
easat-5251	166	24	)	)	PUNCT
easat-5251	166	25	values	value	VERB
easat-5251	166	26	519	519	NUM
easat-5251	166	27	edelweiss	edelweiss	PROPN
easat-5251	166	28	applied	apply	VERB
easat-5251	166	29	science	science	NOUN
easat-5251	166	30	and	and	CCONJ
easat-5251	166	31	technology	technology	NOUN
easat-5251	166	32	issn	issn	PROPN
easat-5251	166	33	:	:	PUNCT
easat-5251	166	34	2576	2576	NUM
easat-5251	166	35	-	-	SYM
easat-5251	166	36	8484	8484	NUM
easat-5251	166	37	vol	vol	NOUN
easat-5251	166	38	.	.	PROPN
easat-5251	167	1	9	9	NUM
easat-5251	167	2	,	,	PUNCT
easat-5251	167	3	no	no	INTJ
easat-5251	167	4	.	.	NOUN
easat-5251	168	1	3	3	NUM
easat-5251	168	2	:	:	PUNCT
easat-5251	168	3	511	511	NUM
easat-5251	168	4	-	-	SYM
easat-5251	168	5	526	526	NUM
easat-5251	168	6	,	,	PUNCT
easat-5251	168	7	2024	2024	NUM
easat-5251	168	8	doi	doi	NOUN
easat-5251	168	9	:	:	PUNCT
easat-5251	168	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	168	11	©	©	PROPN
easat-5251	168	12	2025	2025	NUM
easat-5251	168	13	by	by	ADP
easat-5251	168	14	the	the	DET
easat-5251	168	15	authors	author	NOUN
easat-5251	168	16	;	;	PUNCT
easat-5251	168	17	licensee	licensee	PROPN
easat-5251	168	18	learning	learning	NOUN
easat-5251	168	19	gate	gate	NOUN
easat-5251	168	20	were	be	AUX
easat-5251	168	21	greater	great	ADJ
easat-5251	168	22	than	than	ADP
easat-5251	168	23	0.90	0.90	NUM
easat-5251	168	24	in	in	ADP
easat-5251	168	25	all	all	DET
easat-5251	168	26	variables	variable	NOUN
easat-5251	168	27	,	,	PUNCT
easat-5251	168	28	indicating	indicate	VERB
easat-5251	168	29	excellent	excellent	ADJ
easat-5251	168	30	internal	internal	ADJ
easat-5251	168	31	consistency	consistency	NOUN
easat-5251	168	32	.	.	PUNCT
easat-5251	169	1	in	in	ADP
easat-5251	169	2	addition	addition	NOUN
easat-5251	169	3	,	,	PUNCT
easat-5251	169	4	the	the	DET
easat-5251	169	5	average	average	ADJ
easat-5251	169	6	variance	variance	NOUN
easat-5251	169	7	extracted	extract	VERB
easat-5251	169	8	(	(	PUNCT
easat-5251	169	9	ave	ave	NOUN
easat-5251	169	10	)	)	PUNCT
easat-5251	169	11	values	value	NOUN
easat-5251	169	12	were	be	AUX
easat-5251	169	13	greater	great	ADJ
easat-5251	169	14	than	than	ADP
easat-5251	169	15	0.85	0.85	NUM
easat-5251	169	16	in	in	ADP
easat-5251	169	17	all	all	DET
easat-5251	169	18	variables	variable	NOUN
easat-5251	169	19	,	,	PUNCT
easat-5251	169	20	indicating	indicate	VERB
easat-5251	169	21	convergent	convergent	ADJ
easat-5251	169	22	validity	validity	NOUN
easat-5251	169	23	,	,	PUNCT
easat-5251	169	24	and	and	CCONJ
easat-5251	169	25	the	the	DET
easat-5251	169	26	cronbach	cronbach	NOUN
easat-5251	169	27	’s	’s	PART
easat-5251	169	28	alpha	alpha	NOUN
easat-5251	169	29	(	(	PUNCT
easat-5251	169	30	α	α	NOUN
easat-5251	169	31	)	)	PUNCT
easat-5251	169	32	values	value	NOUN
easat-5251	169	33	were	be	AUX
easat-5251	169	34	greater	great	ADJ
easat-5251	169	35	than	than	ADP
easat-5251	169	36	0	0	NUM
easat-5251	169	37	.	.	PUNCT
easat-5251	170	1	9	9	NUM
easat-5251	170	2	5	5	NUM
easat-5251	170	3	,	,	PUNCT
easat-5251	170	4	indicating	indicate	VERB
easat-5251	170	5	good	good	ADJ
easat-5251	170	6	reliability	reliability	NOUN
easat-5251	170	7	of	of	ADP
easat-5251	170	8	the	the	DET
easat-5251	170	9	measurement	measurement	NOUN
easat-5251	170	10	instrument	instrument	NOUN
easat-5251	170	11	.	.	PUNCT
easat-5251	171	1	table	table	NOUN
easat-5251	171	2	3	3	NUM
easat-5251	171	3	.	.	PUNCT
easat-5251	171	4	descriptive	descriptive	ADJ
easat-5251	171	5	statistics	statistic	NOUN
easat-5251	171	6	,	,	PUNCT
easat-5251	171	7	loading	loading	NOUN
easat-5251	171	8	,	,	PUNCT
easat-5251	171	9	and	and	CCONJ
easat-5251	171	10	t	t	NOUN
easat-5251	171	11	-	-	PUNCT
easat-5251	171	12	value	value	NOUN
easat-5251	171	13	of	of	ADP
easat-5251	171	14	second	second	ADJ
easat-5251	171	15	-	-	PUNCT
easat-5251	171	16	order	order	NOUN
easat-5251	171	17	confirmatory	confirmatory	NOUN
easat-5251	171	18	factor	factor	NOUN
easat-5251	171	19	analysis	analysis	NOUN
easat-5251	171	20	of	of	ADP
easat-5251	171	21	e	e	NOUN
easat-5251	171	22	-	-	NOUN
easat-5251	171	23	commerce	commerce	NOUN
easat-5251	171	24	seller	seller	NOUN
easat-5251	171	25	reverse	reverse	NOUN
easat-5251	171	26	logistics	logistic	NOUN
easat-5251	171	27	quality	quality	NOUN
easat-5251	171	28	.	.	PUNCT
easat-5251	172	1	measure	measure	NOUN
easat-5251	172	2	mean	mean	PROPN
easat-5251	172	3	s.d	s.d	PROPN
easat-5251	172	4	.	.	PROPN
easat-5251	173	1	cv	cv	PROPN
easat-5251	173	2	kur	kur	PROPN
easat-5251	173	3	skew	skew	NOUN
easat-5251	173	4	loading	loading	NOUN
easat-5251	173	5	t	t	PROPN
easat-5251	173	6	-	-	PUNCT
easat-5251	173	7	value	value	NOUN
easat-5251	173	8	rho_c	rho_c	NOUN
easat-5251	173	9	rho_a	rho_a	NOUN
easat-5251	173	10	ave	ave	PROPN
easat-5251	173	11	α	α	PROPN
easat-5251	173	12	eciq	eciq	VERB
easat-5251	173	13	3.185	3.185	NUM
easat-5251	173	14	1.165	1.165	NUM
easat-5251	173	15	0.366	0.366	NUM
easat-5251	173	16	-0.828	-0.828	PUNCT
easat-5251	173	17	-0.192	-0.192	NUM
easat-5251	173	18	0.956	0.956	NUM
easat-5251	173	19	122.495	122.495	NUM
easat-5251	173	20	0.991	0.991	NUM
easat-5251	173	21	0.990	0.990	NUM
easat-5251	173	22	0.811	0.811	NUM
easat-5251	173	23	0.990	0.990	NUM
easat-5251	173	24	eqrp	eqrp	ADP
easat-5251	173	25	3.146	3.146	NUM
easat-5251	173	26	1.136	1.136	NUM
easat-5251	173	27	0.361	0.361	NUM
easat-5251	173	28	-0.801	-0.801	X
easat-5251	173	29	-0.239	-0.239	NUM
easat-5251	173	30	0.970	0.970	NUM
easat-5251	173	31	257.504	257.504	NUM
easat-5251	173	32	econ	econ	NOUN
easat-5251	173	33	3.117	3.117	NUM
easat-5251	173	34	1.132	1.132	NUM
easat-5251	173	35	0.363	0.363	NUM
easat-5251	173	36	-0.792	-0.792	PUNCT
easat-5251	173	37	-0.231	-0.231	NUM
easat-5251	173	38	0.972	0.972	NUM
easat-5251	173	39	242.462	242.462	NUM
easat-5251	173	40	eec	eec	PROPN
easat-5251	173	41	3.098	3.098	NUM
easat-5251	173	42	1.152	1.152	NUM
easat-5251	173	43	0.372	0.372	NUM
easat-5251	173	44	-0.823	-0.823	NUM
easat-5251	173	45	-0.182	-0.182	NOUN
easat-5251	173	46	0.966	0.966	NUM
easat-5251	173	47	211.425	211.425	NUM
easat-5251	173	48	eat	eat	VERB
easat-5251	173	49	3.179	3.179	NUM
easat-5251	173	50	1.158	1.158	NUM
easat-5251	173	51	0.364	0.364	NUM
easat-5251	173	52	-0.817	-0.817	NOUN
easat-5251	173	53	-0.217	-0.217	PUNCT
easat-5251	173	54	0.966	0.966	NUM
easat-5251	173	55	220.667	220.667	NUM
easat-5251	173	56	note	note	NOUN
easat-5251	173	57	:	:	PUNCT
easat-5251	173	58	eciq	eciq	NOUN
easat-5251	173	59	=	=	PUNCT
easat-5251	173	60	communication	communication	NOUN
easat-5251	173	61	and	and	CCONJ
easat-5251	173	62	information	information	NOUN
easat-5251	173	63	quality	quality	NOUN
easat-5251	173	64	,	,	PUNCT
easat-5251	173	65	eqrp	eqrp	ADV
easat-5251	173	66	=	=	PUNCT
easat-5251	173	67	quality	quality	NOUN
easat-5251	173	68	of	of	ADP
easat-5251	173	69	return	return	NOUN
easat-5251	173	70	process	process	NOUN
easat-5251	173	71	,	,	PUNCT
easat-5251	173	72	econ	econ	PROPN
easat-5251	173	73	=	=	SYM
easat-5251	173	74	convenience	convenience	PROPN
easat-5251	173	75	,	,	PUNCT
easat-5251	173	76	eec	eec	NOUN
easat-5251	173	77	=	=	SYM
easat-5251	173	78	empathy	empathy	NOUN
easat-5251	173	79	and	and	CCONJ
easat-5251	173	80	customization	customization	NOUN
easat-5251	173	81	,	,	PUNCT
easat-5251	173	82	eat	eat	VERB
easat-5251	173	83	=	=	SYM
easat-5251	173	84	automation	automation	NOUN
easat-5251	173	85	and	and	CCONJ
easat-5251	173	86	transparency	transparency	NOUN
easat-5251	173	87	.	.	PUNCT
easat-5251	174	1	from	from	ADP
easat-5251	174	2	table	table	NOUN
easat-5251	174	3	3	3	NUM
easat-5251	174	4	,	,	PUNCT
easat-5251	174	5	it	it	PRON
easat-5251	174	6	was	be	AUX
easat-5251	174	7	found	find	VERB
easat-5251	174	8	that	that	SCONJ
easat-5251	174	9	the	the	DET
easat-5251	174	10	mean	mean	NOUN
easat-5251	174	11	of	of	ADP
easat-5251	174	12	the	the	DET
easat-5251	174	13	variables	variable	NOUN
easat-5251	174	14	was	be	AUX
easat-5251	174	15	between	between	ADP
easat-5251	174	16	3.098	3.098	NUM
easat-5251	174	17	and	and	CCONJ
easat-5251	174	18	3.185	3.185	NUM
easat-5251	174	19	,	,	PUNCT
easat-5251	174	20	reflecting	reflect	VERB
easat-5251	174	21	the	the	DET
easat-5251	174	22	moderate	moderate	ADJ
easat-5251	174	23	level	level	NOUN
easat-5251	174	24	of	of	ADP
easat-5251	174	25	opinions	opinion	NOUN
easat-5251	174	26	of	of	ADP
easat-5251	174	27	the	the	DET
easat-5251	174	28	respondents	respondent	NOUN
easat-5251	174	29	.	.	PUNCT
easat-5251	175	1	the	the	DET
easat-5251	175	2	standard	standard	ADJ
easat-5251	175	3	deviation	deviation	NOUN
easat-5251	175	4	was	be	AUX
easat-5251	175	5	at	at	ADP
easat-5251	175	6	a	a	DET
easat-5251	175	7	moderate	moderate	ADJ
easat-5251	175	8	level	level	NOUN
easat-5251	175	9	,	,	PUNCT
easat-5251	175	10	while	while	SCONJ
easat-5251	175	11	the	the	DET
easat-5251	175	12	relative	relative	ADJ
easat-5251	175	13	variance	variance	NOUN
easat-5251	175	14	(	(	PUNCT
easat-5251	175	15	cv	cv	PROPN
easat-5251	175	16	)	)	PUNCT
easat-5251	175	17	was	be	AUX
easat-5251	175	18	less	less	ADJ
easat-5251	175	19	than	than	ADP
easat-5251	175	20	0.38	0.38	NUM
easat-5251	175	21	,	,	PUNCT
easat-5251	175	22	indicating	indicate	VERB
easat-5251	175	23	an	an	DET
easat-5251	175	24	acceptable	acceptable	ADJ
easat-5251	175	25	variance	variance	NOUN
easat-5251	175	26	.	.	PUNCT
easat-5251	176	1	the	the	DET
easat-5251	176	2	factor	factor	NOUN
easat-5251	176	3	loading	loading	NOUN
easat-5251	176	4	was	be	AUX
easat-5251	176	5	between	between	ADP
easat-5251	176	6	0.956	0.956	NUM
easat-5251	176	7	and	and	CCONJ
easat-5251	176	8	0.972	0.972	NUM
easat-5251	176	9	,	,	PUNCT
easat-5251	176	10	which	which	PRON
easat-5251	176	11	was	be	AUX
easat-5251	176	12	higher	high	ADJ
easat-5251	176	13	than	than	ADP
easat-5251	176	14	the	the	DET
easat-5251	176	15	standard	standard	NOUN
easat-5251	176	16	of	of	ADP
easat-5251	176	17	0.70	0.70	NUM
easat-5251	176	18	,	,	PUNCT
easat-5251	176	19	and	and	CCONJ
easat-5251	176	20	had	have	VERB
easat-5251	176	21	a	a	DET
easat-5251	176	22	statistically	statistically	ADV
easat-5251	176	23	significant	significant	ADJ
easat-5251	176	24	t	t	NOUN
easat-5251	176	25	-	-	PUNCT
easat-5251	176	26	value	value	NOUN
easat-5251	176	27	(	(	PUNCT
easat-5251	176	28	p	p	X
easat-5251	176	29	<	<	X
easat-5251	176	30	0	0	NUM
easat-5251	176	31	.0	.0	NUM
easat-5251	176	32	0	0	NUM
easat-5251	176	33	1	1	NUM
easat-5251	176	34	)	)	PUNCT
easat-5251	176	35	.	.	PUNCT
easat-5251	177	1	the	the	DET
easat-5251	177	2	composite	composite	ADJ
easat-5251	177	3	reliability	reliability	NOUN
easat-5251	177	4	(	(	PUNCT
easat-5251	177	5	rho_c	rho_c	NOUN
easat-5251	177	6	=	=	SYM
easat-5251	177	7	0	0	PUNCT
easat-5251	177	8	.9	.9	NUM
easat-5251	177	9	9	9	NUM
easat-5251	177	10	1	1	NUM
easat-5251	177	11	)	)	PUNCT
easat-5251	177	12	and	and	CCONJ
easat-5251	177	13	reliability	reliability	NOUN
easat-5251	177	14	of	of	ADP
easat-5251	177	15	average	average	ADJ
easat-5251	177	16	variance	variance	NOUN
easat-5251	177	17	extracted	extract	VERB
easat-5251	177	18	(	(	PUNCT
easat-5251	177	19	rho_a	rho_a	NOUN
easat-5251	177	20	=	=	SYM
easat-5251	177	21	0.990	0.990	NUM
easat-5251	177	22	)	)	PUNCT
easat-5251	177	23	values	value	NOUN
easat-5251	177	24	indicated	indicate	VERB
easat-5251	177	25	excellent	excellent	ADJ
easat-5251	177	26	internal	internal	ADJ
easat-5251	177	27	consistency	consistency	NOUN
easat-5251	177	28	,	,	PUNCT
easat-5251	177	29	while	while	SCONJ
easat-5251	177	30	the	the	DET
easat-5251	177	31	ave	ave	NOUN
easat-5251	177	32	(	(	PUNCT
easat-5251	177	33	0.811	0.811	NUM
easat-5251	177	34	)	)	PUNCT
easat-5251	177	35	and	and	CCONJ
easat-5251	177	36	cronbach	cronbach	VERB
easat-5251	177	37	’s	’s	PART
easat-5251	177	38	alpha	alpha	NOUN
easat-5251	177	39	(	(	PUNCT
easat-5251	177	40	0.990	0.990	NUM
easat-5251	177	41	)	)	PUNCT
easat-5251	177	42	values	value	NOUN
easat-5251	177	43	indicated	indicate	VERB
easat-5251	177	44	high	high	ADJ
easat-5251	177	45	reliability	reliability	NOUN
easat-5251	177	46	of	of	ADP
easat-5251	177	47	the	the	DET
easat-5251	177	48	measurement	measurement	NOUN
easat-5251	177	49	model	model	NOUN
easat-5251	177	50	.	.	PUNCT
easat-5251	178	1	table	table	NOUN
easat-5251	178	2	4	4	NUM
easat-5251	178	3	.	.	X
easat-5251	179	1	fornell	fornell	NOUN
easat-5251	179	2	and	and	CCONJ
easat-5251	179	3	larcker	larcker	NOUN
easat-5251	179	4	criterion	criterion	NOUN
easat-5251	179	5	.	.	PUNCT
easat-5251	180	1	variables	variable	NOUN
easat-5251	180	2	esrlq	esrlq	VERB
easat-5251	180	3	cex	cex	PROPN
easat-5251	180	4	pva	pva	NOUN
easat-5251	180	5	cl	cl	NOUN
easat-5251	180	6	e	e	NOUN
easat-5251	180	7	-	-	NOUN
easat-5251	180	8	commerce	commerce	NOUN
easat-5251	180	9	seller	seller	NOUN
easat-5251	180	10	reverse	reverse	NOUN
easat-5251	180	11	logistics	logistic	NOUN
easat-5251	180	12	quality	quality	NOUN
easat-5251	180	13	(	(	PUNCT
easat-5251	180	14	esrlq	esrlq	NOUN
easat-5251	180	15	)	)	PUNCT
easat-5251	180	16	0.900	0.900	NUM
easat-5251	180	17	customer	customer	NOUN
easat-5251	180	18	experience	experience	NOUN
easat-5251	180	19	(	(	PUNCT
easat-5251	180	20	cex	cex	NOUN
easat-5251	180	21	)	)	PUNCT
easat-5251	180	22	0.872	0.872	NUM
easat-5251	180	23	0.935	0.935	NUM
easat-5251	180	24	perceived	perceive	VERB
easat-5251	180	25	value	value	NOUN
easat-5251	180	26	(	(	PUNCT
easat-5251	180	27	pva	pva	NOUN
easat-5251	180	28	)	)	PUNCT
easat-5251	180	29	0.844	0.844	NUM
easat-5251	180	30	0.926	0.926	NUM
easat-5251	180	31	0.935	0.935	NUM
easat-5251	180	32	customer	customer	NOUN
easat-5251	180	33	loyalty	loyalty	NOUN
easat-5251	180	34	(	(	PUNCT
easat-5251	180	35	cl	cl	NOUN
easat-5251	180	36	)	)	PUNCT
easat-5251	180	37	0.789	0.789	NUM
easat-5251	180	38	0.852	0.852	NUM
easat-5251	180	39	0.884	0.884	NUM
easat-5251	180	40	0.927	0.927	NUM
easat-5251	180	41	from	from	ADP
easat-5251	180	42	table	table	NOUN
easat-5251	180	43	4	4	NUM
easat-5251	180	44	,	,	PUNCT
easat-5251	180	45	it	it	PRON
easat-5251	180	46	was	be	AUX
easat-5251	180	47	found	find	VERB
easat-5251	180	48	that	that	SCONJ
easat-5251	180	49	the	the	DET
easat-5251	180	50	highest	high	ADJ
easat-5251	180	51	correlation	correlation	NOUN
easat-5251	180	52	value	value	NOUN
easat-5251	180	53	was	be	AUX
easat-5251	180	54	found	find	VERB
easat-5251	180	55	between	between	ADP
easat-5251	180	56	perceived	perceive	VERB
easat-5251	180	57	value	value	NOUN
easat-5251	180	58	and	and	CCONJ
easat-5251	180	59	customer	customer	NOUN
easat-5251	180	60	experience	experience	NOUN
easat-5251	180	61	at	at	ADP
easat-5251	180	62	0	0	NUM
easat-5251	180	63	.	.	PUNCT
easat-5251	181	1	9	9	NUM
easat-5251	181	2	2	2	NUM
easat-5251	181	3	6	6	NUM
easat-5251	181	4	,	,	PUNCT
easat-5251	181	5	followed	follow	VERB
easat-5251	181	6	by	by	ADP
easat-5251	181	7	the	the	DET
easat-5251	181	8	correlation	correlation	NOUN
easat-5251	181	9	between	between	ADP
easat-5251	181	10	e	e	NOUN
easat-5251	181	11	-	-	NOUN
easat-5251	181	12	commerce	commerce	NOUN
easat-5251	181	13	seller	seller	NOUN
easat-5251	181	14	reverse	reverse	NOUN
easat-5251	181	15	logistics	logistic	NOUN
easat-5251	181	16	quality	quality	NOUN
easat-5251	181	17	and	and	CCONJ
easat-5251	181	18	customer	customer	NOUN
easat-5251	181	19	experience	experience	NOUN
easat-5251	181	20	(	(	PUNCT
easat-5251	181	21	0	0	NUM
easat-5251	181	22	.8	.8	NUM
easat-5251	181	23	7	7	NUM
easat-5251	181	24	2	2	NUM
easat-5251	181	25	)	)	PUNCT
easat-5251	181	26	.	.	PUNCT
easat-5251	182	1	in	in	ADP
easat-5251	182	2	addition	addition	NOUN
easat-5251	182	3	,	,	PUNCT
easat-5251	182	4	customer	customer	NOUN
easat-5251	182	5	loyalty	loyalty	NOUN
easat-5251	182	6	also	also	ADV
easat-5251	182	7	had	have	VERB
easat-5251	182	8	a	a	DET
easat-5251	182	9	strong	strong	ADJ
easat-5251	182	10	relationship	relationship	NOUN
easat-5251	182	11	with	with	ADP
easat-5251	182	12	perceived	perceive	VERB
easat-5251	182	13	value	value	NOUN
easat-5251	182	14	(	(	PUNCT
easat-5251	182	15	0.884	0.884	NUM
easat-5251	182	16	)	)	PUNCT
easat-5251	182	17	and	and	CCONJ
easat-5251	182	18	customer	customer	NOUN
easat-5251	182	19	experience	experience	NOUN
easat-5251	182	20	(	(	PUNCT
easat-5251	182	21	0.852	0.852	NUM
easat-5251	182	22	)	)	PUNCT
easat-5251	182	23	.	.	PUNCT
easat-5251	183	1	when	when	SCONJ
easat-5251	183	2	analyzed	analyze	VERB
easat-5251	183	3	according	accord	VERB
easat-5251	183	4	to	to	ADP
easat-5251	183	5	the	the	DET
easat-5251	183	6	fornell	fornell	NOUN
easat-5251	183	7	and	and	CCONJ
easat-5251	183	8	larcker	larcker	NOUN
easat-5251	183	9	criterion	criterion	NOUN
easat-5251	183	10	,	,	PUNCT
easat-5251	183	11	it	it	PRON
easat-5251	183	12	was	be	AUX
easat-5251	183	13	found	find	VERB
easat-5251	183	14	that	that	SCONJ
easat-5251	183	15	the	the	DET
easat-5251	183	16	square	square	ADJ
easat-5251	183	17	root	root	NOUN
easat-5251	183	18	of	of	ADP
easat-5251	183	19	the	the	DET
easat-5251	183	20	average	average	ADJ
easat-5251	183	21	variance	variance	NOUN
easat-5251	183	22	extracted	extract	VERB
easat-5251	183	23	(	(	PUNCT
easat-5251	183	24	ave	ave	NOUN
easat-5251	183	25	)	)	PUNCT
easat-5251	183	26	value	value	NOUN
easat-5251	183	27	on	on	ADP
easat-5251	183	28	the	the	DET
easat-5251	183	29	diagonal	diagonal	ADJ
easat-5251	183	30	was	be	AUX
easat-5251	183	31	higher	high	ADJ
easat-5251	183	32	than	than	ADP
easat-5251	183	33	the	the	DET
easat-5251	183	34	correlation	correlation	NOUN
easat-5251	183	35	value	value	NOUN
easat-5251	183	36	between	between	ADP
easat-5251	183	37	other	other	ADJ
easat-5251	183	38	variables	variable	NOUN
easat-5251	183	39	in	in	ADP
easat-5251	183	40	the	the	DET
easat-5251	183	41	model	model	NOUN
easat-5251	183	42	,	,	PUNCT
easat-5251	183	43	which	which	PRON
easat-5251	183	44	confirmed	confirm	VERB
easat-5251	183	45	that	that	SCONJ
easat-5251	183	46	all	all	DET
easat-5251	183	47	variables	variable	NOUN
easat-5251	183	48	had	have	VERB
easat-5251	183	49	clearly	clearly	ADV
easat-5251	183	50	different	different	ADJ
easat-5251	183	51	discriminating	discriminate	VERB
easat-5251	183	52	power	power	NOUN
easat-5251	183	53	.	.	PUNCT
easat-5251	184	1	520	520	NUM
easat-5251	184	2	edelweiss	edelweiss	PROPN
easat-5251	184	3	applied	apply	VERB
easat-5251	184	4	science	science	NOUN
easat-5251	184	5	and	and	CCONJ
easat-5251	184	6	technology	technology	NOUN
easat-5251	184	7	issn	issn	PROPN
easat-5251	184	8	:	:	PUNCT
easat-5251	184	9	2576	2576	NUM
easat-5251	184	10	-	-	SYM
easat-5251	184	11	8484	8484	NUM
easat-5251	184	12	vol	vol	NOUN
easat-5251	184	13	.	.	PROPN
easat-5251	185	1	9	9	NUM
easat-5251	185	2	,	,	PUNCT
easat-5251	185	3	no	no	INTJ
easat-5251	185	4	.	.	NOUN
easat-5251	186	1	3	3	NUM
easat-5251	186	2	:	:	PUNCT
easat-5251	186	3	511	511	NUM
easat-5251	186	4	-	-	SYM
easat-5251	186	5	526	526	NUM
easat-5251	186	6	,	,	PUNCT
easat-5251	186	7	2024	2024	NUM
easat-5251	186	8	doi	doi	NOUN
easat-5251	186	9	:	:	PUNCT
easat-5251	186	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	186	11	©	©	PROPN
easat-5251	186	12	2025	2025	NUM
easat-5251	186	13	by	by	ADP
easat-5251	186	14	the	the	DET
easat-5251	186	15	authors	author	NOUN
easat-5251	186	16	;	;	PUNCT
easat-5251	186	17	licensee	licensee	PROPN
easat-5251	186	18	learning	learning	NOUN
easat-5251	186	19	gate	gate	NOUN
easat-5251	186	20	4.3	4.3	NUM
easat-5251	186	21	.	.	PUNCT
easat-5251	186	22	finalized	finalize	VERB
easat-5251	186	23	model	model	NOUN
easat-5251	186	24	and	and	CCONJ
easat-5251	186	25	hypothesis	hypothesis	NOUN
easat-5251	186	26	analysis	analysis	NOUN
easat-5251	186	27	figure	figure	NOUN
easat-5251	186	28	2	2	NUM
easat-5251	186	29	.	.	PUNCT
easat-5251	186	30	finalized	finalize	VERB
easat-5251	186	31	model	model	NOUN
easat-5251	186	32	.	.	PUNCT
easat-5251	187	1	note	note	NOUN
easat-5251	187	2	:	:	PUNCT
easat-5251	187	3	esrlq	esrlq	PROPN
easat-5251	187	4	=	=	SYM
easat-5251	187	5	e	e	NOUN
easat-5251	187	6	-	-	NOUN
easat-5251	187	7	commerce	commerce	NOUN
easat-5251	187	8	seller	seller	NOUN
easat-5251	187	9	reverse	reverse	NOUN
easat-5251	187	10	logistics	logistic	NOUN
easat-5251	187	11	quality	quality	NOUN
easat-5251	187	12	,	,	PUNCT
easat-5251	187	13	eciq	eciq	NOUN
easat-5251	187	14	=	=	SYM
easat-5251	187	15	communication	communication	NOUN
easat-5251	187	16	and	and	CCONJ
easat-5251	187	17	information	information	NOUN
easat-5251	187	18	quality	quality	NOUN
easat-5251	187	19	,	,	PUNCT
easat-5251	187	20	eqrp	eqrp	ADV
easat-5251	187	21	=	=	PUNCT
easat-5251	187	22	quality	quality	NOUN
easat-5251	187	23	of	of	ADP
easat-5251	187	24	return	return	NOUN
easat-5251	187	25	process	process	NOUN
easat-5251	187	26	,	,	PUNCT
easat-5251	187	27	econ	econ	PROPN
easat-5251	187	28	=	=	SYM
easat-5251	187	29	convenience	convenience	PROPN
easat-5251	187	30	,	,	PUNCT
easat-5251	187	31	eec	eec	NOUN
easat-5251	187	32	=	=	SYM
easat-5251	187	33	empathy	empathy	NOUN
easat-5251	187	34	and	and	CCONJ
easat-5251	187	35	customization	customization	NOUN
easat-5251	187	36	,	,	PUNCT
easat-5251	187	37	eat	eat	VERB
easat-5251	187	38	=	=	SYM
easat-5251	187	39	automation	automation	NOUN
easat-5251	187	40	and	and	CCONJ
easat-5251	187	41	transparency	transparency	NOUN
easat-5251	187	42	,	,	PUNCT
easat-5251	187	43	cex	cex	NOUN
easat-5251	187	44	=	=	NOUN
easat-5251	187	45	customer	customer	NOUN
easat-5251	187	46	experience	experience	NOUN
easat-5251	187	47	,	,	PUNCT
easat-5251	187	48	pva	pva	NOUN
easat-5251	187	49	=	=	SYM
easat-5251	187	50	perceived	perceive	VERB
easat-5251	187	51	value	value	NOUN
easat-5251	187	52	,	,	PUNCT
easat-5251	187	53	cl	cl	NOUN
easat-5251	187	54	=	=	NOUN
easat-5251	187	55	customer	customer	NOUN
easat-5251	187	56	loyalty	loyalty	NOUN
easat-5251	187	57	,	,	PUNCT
easat-5251	187	58	the	the	DET
easat-5251	187	59	numbers	number	NOUN
easat-5251	187	60	on	on	ADP
easat-5251	187	61	the	the	DET
easat-5251	187	62	paths	path	NOUN
easat-5251	187	63	outside	outside	ADP
easat-5251	187	64	parentheses	parenthesis	NOUN
easat-5251	187	65	represent	represent	VERB
easat-5251	187	66	path	path	NOUN
easat-5251	187	67	coefficients	coefficient	NOUN
easat-5251	187	68	,	,	PUNCT
easat-5251	187	69	the	the	DET
easat-5251	187	70	numbers	number	NOUN
easat-5251	187	71	on	on	ADP
easat-5251	187	72	the	the	DET
easat-5251	187	73	paths	path	NOUN
easat-5251	187	74	inside	inside	ADP
easat-5251	187	75	parentheses	parenthesis	NOUN
easat-5251	187	76	represent	represent	VERB
easat-5251	187	77	t	t	PROPN
easat-5251	187	78	-	-	PUNCT
easat-5251	187	79	values	value	NOUN
easat-5251	187	80	,	,	PUNCT
easat-5251	187	81	and	and	CCONJ
easat-5251	187	82	the	the	DET
easat-5251	187	83	numbers	number	NOUN
easat-5251	187	84	inside	inside	ADP
easat-5251	187	85	the	the	DET
easat-5251	187	86	circles	circle	NOUN
easat-5251	187	87	represent	represent	VERB
easat-5251	187	88	r2	r2	NOUN
easat-5251	187	89	or	or	CCONJ
easat-5251	187	90	coefficient	coefficient	NOUN
easat-5251	187	91	of	of	ADP
easat-5251	187	92	determination	determination	NOUN
easat-5251	187	93	.	.	PUNCT
easat-5251	188	1	table	table	NOUN
easat-5251	188	2	5	5	NUM
easat-5251	188	3	.	.	PUNCT
easat-5251	188	4	hypothesis	hypothesis	NOUN
easat-5251	188	5	testing	testing	NOUN
easat-5251	188	6	.	.	PUNCT
easat-5251	189	1	hypotheses	hypothesis	NOUN
easat-5251	189	2	standardized	standardized	ADJ
easat-5251	189	3	estimates	estimate	NOUN
easat-5251	189	4	t	t	NOUN
easat-5251	189	5	-	-	PUNCT
easat-5251	189	6	value	value	NOUN
easat-5251	189	7	p	p	NOUN
easat-5251	189	8	values	value	NOUN
easat-5251	189	9	result	result	VERB
easat-5251	189	10	h1	h1	PROPN
easat-5251	189	11	:	:	PUNCT
easat-5251	189	12	esrlq	esrlq	VERB
easat-5251	189	13	→	→	SYM
easat-5251	189	14	cl	cl	NOUN
easat-5251	189	15	0.092	0.092	NUM
easat-5251	189	16	1.257	1.257	NUM
easat-5251	189	17	0.209	0.209	NUM
easat-5251	189	18	rejected	reject	VERB
easat-5251	189	19	h2	h2	NOUN
easat-5251	189	20	:	:	PUNCT
easat-5251	189	21	esrlq	esrlq	PROPN
easat-5251	189	22	→	→	SYM
easat-5251	189	23	cex	cex	PROPN
easat-5251	189	24	→	→	SYM
easat-5251	189	25	cl	cl	NOUN
easat-5251	189	26	0.157	0.157	NUM
easat-5251	189	27	2.051	2.051	NUM
easat-5251	189	28	0.040	0.040	NUM
easat-5251	189	29	accepted	accept	VERB
easat-5251	189	30	h3	h3	NOUN
easat-5251	189	31	:	:	PUNCT
easat-5251	189	32	esrlq	esrlq	NOUN
easat-5251	189	33	→	→	SYM
easat-5251	189	34	pva	pva	NOUN
easat-5251	189	35	→	→	SYM
easat-5251	189	36	cl	cl	NOUN
easat-5251	189	37	0.099	0.099	NUM
easat-5251	189	38	2.502	2.502	NUM
easat-5251	189	39	0.012	0.012	NUM
easat-5251	189	40	accepted	accept	VERB
easat-5251	189	41	h4	h4	NOUN
easat-5251	189	42	:	:	PUNCT
easat-5251	189	43	esrlq	esrlq	PROPN
easat-5251	189	44	→	→	SYM
easat-5251	189	45	cex	cex	PROPN
easat-5251	189	46	→	→	SYM
easat-5251	189	47	pva	pva	NOUN
easat-5251	189	48	→	→	SYM
easat-5251	189	49	cl	cl	NOUN
easat-5251	189	50	0.441	0.441	NUM
easat-5251	189	51	0.767	0.767	NUM
easat-5251	189	52	0.000	0.000	NUM
easat-5251	189	53	accepted	accepted	ADJ
easat-5251	189	54	note	note	NOUN
easat-5251	189	55	:	:	PUNCT
easat-5251	189	56	esrlq	esrlq	NOUN
easat-5251	189	57	=	=	SYM
easat-5251	189	58	e	e	NOUN
easat-5251	189	59	-	-	NOUN
easat-5251	189	60	commerce	commerce	NOUN
easat-5251	189	61	seller	seller	NOUN
easat-5251	189	62	reverse	reverse	NOUN
easat-5251	189	63	logistics	logistic	NOUN
easat-5251	189	64	quality	quality	NOUN
easat-5251	189	65	,	,	PUNCT
easat-5251	189	66	cex	cex	NOUN
easat-5251	189	67	=	=	NOUN
easat-5251	189	68	customer	customer	NOUN
easat-5251	189	69	experience	experience	NOUN
easat-5251	189	70	,	,	PUNCT
easat-5251	189	71	pva	pva	NOUN
easat-5251	189	72	=	=	SYM
easat-5251	189	73	perceived	perceive	VERB
easat-5251	189	74	value	value	NOUN
easat-5251	189	75	,	,	PUNCT
easat-5251	189	76	cl	cl	NOUN
easat-5251	189	77	=	=	NOUN
easat-5251	189	78	customer	customer	NOUN
easat-5251	189	79	loyalty	loyalty	NOUN
easat-5251	189	80	.	.	PUNCT
easat-5251	190	1	the	the	DET
easat-5251	190	2	finalized	finalized	ADJ
easat-5251	190	3	model	model	NOUN
easat-5251	190	4	,	,	PUNCT
easat-5251	190	5	shown	show	VERB
easat-5251	190	6	in	in	ADP
easat-5251	190	7	figure	figure	NOUN
easat-5251	190	8	2	2	NUM
easat-5251	190	9	,	,	PUNCT
easat-5251	190	10	illustrates	illustrate	VERB
easat-5251	190	11	how	how	SCONJ
easat-5251	190	12	e	e	X
easat-5251	190	13	-	-	ADJ
easat-5251	190	14	commerce	commerce	NOUN
easat-5251	190	15	seller	seller	NOUN
easat-5251	190	16	reverse	reverse	NOUN
easat-5251	190	17	logistics	logistic	NOUN
easat-5251	190	18	quality	quality	NOUN
easat-5251	190	19	(	(	PUNCT
easat-5251	190	20	esrlq	esrlq	NOUN
easat-5251	190	21	)	)	PUNCT
easat-5251	190	22	significantly	significantly	ADV
easat-5251	190	23	influences	influence	VERB
easat-5251	190	24	customer	customer	NOUN
easat-5251	190	25	experience	experience	NOUN
easat-5251	190	26	(	(	PUNCT
easat-5251	190	27	cex	cex	NOUN
easat-5251	190	28	,	,	PUNCT
easat-5251	190	29	r2=0.760	r2=0.760	NUM
easat-5251	190	30	)	)	PUNCT
easat-5251	190	31	,	,	PUNCT
easat-5251	190	32	and	and	CCONJ
easat-5251	190	33	perceived	perceive	VERB
easat-5251	190	34	value	value	NOUN
easat-5251	190	35	(	(	PUNCT
easat-5251	190	36	pva	pva	NOUN
easat-5251	190	37	,	,	PUNCT
easat-5251	190	38	r2=0.863	r2=0.863	NUM
easat-5251	190	39	)	)	PUNCT
easat-5251	190	40	,	,	PUNCT
easat-5251	190	41	and	and	CCONJ
easat-5251	190	42	insignificantly	insignificantly	ADV
easat-5251	190	43	influences	influence	VERB
easat-5251	190	44	customer	customer	NOUN
easat-5251	190	45	loyalty	loyalty	NOUN
easat-5251	190	46	(	(	PUNCT
easat-5251	190	47	cl	cl	NOUN
easat-5251	190	48	,	,	PUNCT
easat-5251	190	49	r2=0.791	r2=0.791	NUM
easat-5251	190	50	)	)	PUNCT
easat-5251	190	51	.	.	PUNCT
easat-5251	191	1	esrlq	esrlq	PROPN
easat-5251	191	2	is	be	AUX
easat-5251	191	3	significantly	significantly	ADV
easat-5251	191	4	impacted	impact	VERB
easat-5251	191	5	by	by	ADP
easat-5251	191	6	communication	communication	NOUN
easat-5251	191	7	and	and	CCONJ
easat-5251	191	8	information	information	NOUN
easat-5251	191	9	quality	quality	NOUN
easat-5251	191	10	(	(	PUNCT
easat-5251	191	11	β=0.959	β=0.959	NOUN
easat-5251	191	12	,	,	PUNCT
easat-5251	191	13	t=122.495	t=122.495	PROPN
easat-5251	191	14	)	)	PUNCT
easat-5251	191	15	,	,	PUNCT
easat-5251	191	16	quality	quality	NOUN
easat-5251	191	17	of	of	ADP
easat-5251	191	18	return	return	NOUN
easat-5251	191	19	process	process	NOUN
easat-5251	191	20	(	(	PUNCT
easat-5251	191	21	β=0.970	β=0.970	X
easat-5251	191	22	,	,	PUNCT
easat-5251	191	23	t=257.504	t=257.504	NUM
easat-5251	191	24	)	)	PUNCT
easat-5251	191	25	,	,	PUNCT
easat-5251	191	26	convenience	convenience	NOUN
easat-5251	191	27	(	(	PUNCT
easat-5251	191	28	β=0.972	β=0.972	PROPN
easat-5251	191	29	,	,	PUNCT
easat-5251	191	30	t=242.462	t=242.462	PROPN
easat-5251	191	31	)	)	PUNCT
easat-5251	191	32	,	,	PUNCT
easat-5251	191	33	empathy	empathy	NOUN
easat-5251	191	34	and	and	CCONJ
easat-5251	191	35	customization	customization	NOUN
easat-5251	191	36	(	(	PUNCT
easat-5251	191	37	β=0.966	β=0.966	X
easat-5251	191	38	,	,	PUNCT
easat-5251	191	39	t=211.425	t=211.425	NOUN
easat-5251	191	40	)	)	PUNCT
easat-5251	191	41	,	,	PUNCT
easat-5251	191	42	and	and	CCONJ
easat-5251	191	43	automation	automation	NOUN
easat-5251	191	44	and	and	CCONJ
easat-5251	191	45	transparency	transparency	NOUN
easat-5251	191	46	(	(	PUNCT
easat-5251	191	47	β=0.966	β=0.966	X
easat-5251	191	48	,	,	PUNCT
easat-5251	191	49	t=220.667	t=220.667	NUM
easat-5251	191	50	)	)	PUNCT
easat-5251	191	51	.	.	PUNCT
easat-5251	192	1	path	path	NOUN
easat-5251	192	2	coefficients	coefficient	NOUN
easat-5251	192	3	indicate	indicate	VERB
easat-5251	192	4	the	the	DET
easat-5251	192	5	strength	strength	NOUN
easat-5251	192	6	of	of	ADP
easat-5251	192	7	relationships	relationship	NOUN
easat-5251	192	8	,	,	PUNCT
easat-5251	192	9	while	while	SCONJ
easat-5251	192	10	t	t	NOUN
easat-5251	192	11	-	-	PUNCT
easat-5251	192	12	values	value	NOUN
easat-5251	192	13	confirm	confirm	VERB
easat-5251	192	14	significance	significance	NOUN
easat-5251	192	15	.	.	PUNCT
easat-5251	193	1	from	from	ADP
easat-5251	193	2	table	table	NOUN
easat-5251	193	3	5	5	NUM
easat-5251	193	4	,	,	PUNCT
easat-5251	193	5	it	it	PRON
easat-5251	193	6	is	be	AUX
easat-5251	193	7	found	find	VERB
easat-5251	193	8	that	that	SCONJ
easat-5251	193	9	h1	h1	NOUN
easat-5251	193	10	:	:	PUNCT
easat-5251	193	11	esrlq	esrlq	PROPN
easat-5251	193	12	does	do	AUX
easat-5251	193	13	not	not	PART
easat-5251	193	14	affect	affect	VERB
easat-5251	193	15	cl	cl	NOUN
easat-5251	193	16	(	(	PUNCT
easat-5251	193	17	β	β	X
easat-5251	193	18	=	=	SYM
easat-5251	193	19	0	0	SYM
easat-5251	193	20	.0	.0	NUM
easat-5251	193	21	9	9	NUM
easat-5251	193	22	2	2	NUM
easat-5251	193	23	,	,	PUNCT
easat-5251	193	24	t	t	NOUN
easat-5251	193	25	=	=	PUNCT
easat-5251	193	26	1	1	NUM
easat-5251	193	27	.2	.2	NUM
easat-5251	193	28	5	5	NUM
easat-5251	193	29	7	7	NUM
easat-5251	193	30	,	,	PUNCT
easat-5251	193	31	p	p	NOUN
easat-5251	193	32	=	=	NOUN
easat-5251	193	33	0	0	PUNCT
easat-5251	194	1	.2	.2	NUM
easat-5251	194	2	0	0	NUM
easat-5251	194	3	9	9	NUM
easat-5251	194	4	)	)	PUNCT
easat-5251	194	5	,	,	PUNCT
easat-5251	194	6	resulting	result	VERB
easat-5251	194	7	in	in	ADP
easat-5251	194	8	this	this	DET
easat-5251	194	9	hypothesis	hypothesis	NOUN
easat-5251	194	10	being	be	AUX
easat-5251	194	11	rejected	reject	VERB
easat-5251	194	12	.	.	PUNCT
easat-5251	195	1	however	however	ADV
easat-5251	195	2	,	,	PUNCT
easat-5251	195	3	hypotheses	hypothesis	NOUN
easat-5251	195	4	(	(	PUNCT
easat-5251	195	5	h	h	NOUN
easat-5251	195	6	)	)	PUNCT
easat-5251	195	7	2	2	NUM
easat-5251	195	8	and	and	CCONJ
easat-5251	195	9	3	3	NUM
easat-5251	195	10	found	find	VERB
easat-5251	195	11	that	that	SCONJ
easat-5251	195	12	cex	cex	PROPN
easat-5251	195	13	and	and	CCONJ
easat-5251	195	14	pva	pva	PROPN
easat-5251	195	15	acted	act	VERB
easat-5251	195	16	as	as	ADP
easat-5251	195	17	mediating	mediate	VERB
easat-5251	195	18	variables	variable	NOUN
easat-5251	195	19	between	between	ADP
easat-5251	195	20	ecommerce	ecommerce	NOUN
easat-5251	195	21	seller	seller	NOUN
easat-5251	195	22	reverse	reverse	NOUN
easat-5251	195	23	logistics	logistic	NOUN
easat-5251	195	24	quality	quality	NOUN
easat-5251	195	25	and	and	CCONJ
easat-5251	195	26	customer	customer	NOUN
easat-5251	195	27	loyalty	loyalty	NOUN
easat-5251	195	28	with	with	ADP
easat-5251	195	29	statistically	statistically	ADV
easat-5251	195	30	significant	significant	ADJ
easat-5251	195	31	significance	significance	NOUN
easat-5251	195	32	521	521	NUM
easat-5251	195	33	edelweiss	edelweiss	PROPN
easat-5251	195	34	applied	apply	VERB
easat-5251	195	35	science	science	NOUN
easat-5251	195	36	and	and	CCONJ
easat-5251	195	37	technology	technology	NOUN
easat-5251	195	38	issn	issn	PROPN
easat-5251	195	39	:	:	PUNCT
easat-5251	195	40	2576	2576	NUM
easat-5251	195	41	-	-	SYM
easat-5251	195	42	8484	8484	NUM
easat-5251	195	43	vol	vol	NOUN
easat-5251	195	44	.	.	PROPN
easat-5251	196	1	9	9	NUM
easat-5251	196	2	,	,	PUNCT
easat-5251	196	3	no	no	INTJ
easat-5251	196	4	.	.	NOUN
easat-5251	197	1	3	3	NUM
easat-5251	197	2	:	:	PUNCT
easat-5251	197	3	511	511	NUM
easat-5251	197	4	-	-	SYM
easat-5251	197	5	526	526	NUM
easat-5251	197	6	,	,	PUNCT
easat-5251	197	7	2024	2024	NUM
easat-5251	197	8	doi	doi	NOUN
easat-5251	197	9	:	:	PUNCT
easat-5251	197	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	197	11	©	©	PROPN
easat-5251	197	12	2025	2025	NUM
easat-5251	197	13	by	by	ADP
easat-5251	197	14	the	the	DET
easat-5251	197	15	authors	author	NOUN
easat-5251	197	16	;	;	PUNCT
easat-5251	197	17	licensee	licensee	PROPN
easat-5251	197	18	learning	learning	NOUN
easat-5251	197	19	gate	gate	NOUN
easat-5251	197	20	(	(	PUNCT
easat-5251	197	21	h2	h2	NOUN
easat-5251	197	22	:	:	PUNCT
easat-5251	197	23	β	β	X
easat-5251	197	24	=	=	PUNCT
easat-5251	197	25	0.157	0.157	NUM
easat-5251	197	26	,	,	PUNCT
easat-5251	197	27	t	t	NOUN
easat-5251	197	28	=	=	PUNCT
easat-5251	197	29	2.051	2.051	NUM
easat-5251	197	30	,	,	PUNCT
easat-5251	197	31	p	p	X
easat-5251	197	32	=	=	NOUN
easat-5251	197	33	0.040	0.040	NUM
easat-5251	197	34	;	;	PUNCT
easat-5251	197	35	h3	h3	NOUN
easat-5251	197	36	:	:	PUNCT
easat-5251	197	37	β	β	X
easat-5251	197	38	=	=	PUNCT
easat-5251	197	39	0.099	0.099	NUM
easat-5251	197	40	,	,	PUNCT
easat-5251	197	41	t	t	NOUN
easat-5251	197	42	=	=	PUNCT
easat-5251	197	43	2.502	2.502	NUM
easat-5251	197	44	,	,	PUNCT
easat-5251	197	45	p	p	X
easat-5251	197	46	=	=	PROPN
easat-5251	197	47	0.012	0.012	NUM
easat-5251	197	48	)	)	PUNCT
easat-5251	197	49	.	.	PUNCT
easat-5251	198	1	in	in	ADP
easat-5251	198	2	addition	addition	NOUN
easat-5251	198	3	,	,	PUNCT
easat-5251	198	4	hypothesis	hypothesis	NOUN
easat-5251	198	5	h4	h4	PROPN
easat-5251	198	6	found	find	VERB
easat-5251	198	7	that	that	SCONJ
easat-5251	198	8	esrlq	esrlq	NOUN
easat-5251	198	9	affects	affect	VERB
easat-5251	198	10	cl	cl	NOUN
easat-5251	198	11	through	through	ADP
easat-5251	198	12	the	the	DET
easat-5251	198	13	mediating	mediating	NOUN
easat-5251	198	14	variables	variable	NOUN
easat-5251	198	15	cex	cex	PROPN
easat-5251	198	16	and	and	CCONJ
easat-5251	198	17	pva	pva	NOUN
easat-5251	198	18	together	together	ADV
easat-5251	198	19	(	(	PUNCT
easat-5251	198	20	β	β	X
easat-5251	198	21	=	=	SYM
easat-5251	198	22	0.441	0.441	NUM
easat-5251	198	23	,	,	PUNCT
easat-5251	198	24	t	t	NOUN
easat-5251	198	25	=	=	PUNCT
easat-5251	198	26	0.767	0.767	NUM
easat-5251	198	27	,	,	PUNCT
easat-5251	198	28	p	p	X
easat-5251	198	29	<	<	X
easat-5251	198	30	0.001	0.001	NUM
easat-5251	198	31	)	)	PUNCT
easat-5251	198	32	,	,	PUNCT
easat-5251	198	33	and	and	CCONJ
easat-5251	198	34	the	the	DET
easat-5251	198	35	transmission	transmission	NOUN
easat-5251	198	36	of	of	ADP
easat-5251	198	37	these	these	DET
easat-5251	198	38	mediating	mediating	NOUN
easat-5251	198	39	variables	variable	NOUN
easat-5251	198	40	cex	cex	PROPN
easat-5251	198	41	and	and	CCONJ
easat-5251	198	42	pva	pva	PROPN
easat-5251	198	43	together	together	ADV
easat-5251	198	44	resulted	result	VERB
easat-5251	198	45	in	in	ADP
easat-5251	198	46	the	the	DET
easat-5251	198	47	highest	high	ADJ
easat-5251	198	48	standardized	standardized	ADJ
easat-5251	198	49	estimate	estimate	NOUN
easat-5251	198	50	.	.	PUNCT
easat-5251	199	1	table	table	NOUN
easat-5251	199	2	6	6	NUM
easat-5251	199	3	.	.	PUNCT
easat-5251	200	1	direct	direct	ADJ
easat-5251	200	2	effect	effect	NOUN
easat-5251	200	3	,	,	PUNCT
easat-5251	200	4	indirect	indirect	ADJ
easat-5251	200	5	effect	effect	NOUN
easat-5251	200	6	,	,	PUNCT
easat-5251	200	7	total	total	ADJ
easat-5251	200	8	effect	effect	NOUN
easat-5251	200	9	.	.	PUNCT
easat-5251	201	1	variables	variables	PROPN
easat-5251	201	2	cex	cex	PROPN
easat-5251	201	3	pva	pva	PROPN
easat-5251	201	4	cl	cl	PROPN
easat-5251	201	5	de	de	X
easat-5251	201	6	ie	ie	X
easat-5251	201	7	te	te	PROPN
easat-5251	201	8	de	de	X
easat-5251	201	9	ie	ie	X
easat-5251	201	10	te	te	PROPN
easat-5251	201	11	de	de	X
easat-5251	201	12	ie	ie	X
easat-5251	201	13	te	te	PROPN
easat-5251	201	14	esrlq	esrlq	VERB
easat-5251	201	15	0.872	0.872	NUM
easat-5251	201	16	*	*	PUNCT
easat-5251	201	17	*	*	PUNCT
easat-5251	201	18	*	*	PUNCT
easat-5251	201	19	0.872	0.872	NUM
easat-5251	201	20	*	*	PUNCT
easat-5251	201	21	*	*	PUNCT
easat-5251	201	22	*	*	PUNCT
easat-5251	201	23	0.154	0.154	NUM
easat-5251	201	24	*	*	PUNCT
easat-5251	201	25	*	*	PUNCT
easat-5251	201	26	0.690	0.690	NUM
easat-5251	201	27	*	*	PUNCT
easat-5251	201	28	*	*	PUNCT
easat-5251	201	29	*	*	PUNCT
easat-5251	201	30	0.844	0.844	NUM
easat-5251	201	31	*	*	PUNCT
easat-5251	201	32	*	*	PUNCT
easat-5251	201	33	*	*	PUNCT
easat-5251	201	34	0.092	0.092	NUM
easat-5251	201	35	0.696	0.696	NUM
easat-5251	201	36	*	*	PUNCT
easat-5251	201	37	*	*	PUNCT
easat-5251	201	38	*	*	PUNCT
easat-5251	201	39	0.789	0.789	NUM
easat-5251	201	40	*	*	PUNCT
easat-5251	201	41	*	*	PUNCT
easat-5251	201	42	*	*	PROPN
easat-5251	201	43	cex	cex	NOUN
easat-5251	201	44	0.791	0.791	NUM
easat-5251	201	45	*	*	PUNCT
easat-5251	201	46	*	*	PUNCT
easat-5251	201	47	*	*	PUNCT
easat-5251	201	48	0.791	0.791	NUM
easat-5251	201	49	*	*	PUNCT
easat-5251	201	50	*	*	PUNCT
easat-5251	201	51	*	*	PUNCT
easat-5251	201	52	0.180	0.180	NUM
easat-5251	201	53	*	*	PUNCT
easat-5251	201	54	0.506	0.506	NUM
easat-5251	201	55	*	*	PUNCT
easat-5251	201	56	*	*	PUNCT
easat-5251	201	57	*	*	PUNCT
easat-5251	201	58	0.686	0.686	NUM
easat-5251	201	59	*	*	PUNCT
easat-5251	201	60	*	*	PUNCT
easat-5251	201	61	*	*	PUNCT
easat-5251	201	62	pva	pva	NOUN
easat-5251	201	63	0.639	0.639	NUM
easat-5251	201	64	*	*	PUNCT
easat-5251	201	65	*	*	PUNCT
easat-5251	201	66	*	*	PUNCT
easat-5251	202	1	0.639	0.639	NUM
easat-5251	202	2	*	*	PUNCT
easat-5251	202	3	*	*	PUNCT
easat-5251	202	4	*	*	PUNCT
easat-5251	202	5	note	note	NOUN
easat-5251	202	6	:	:	PUNCT
easat-5251	202	7	esrlq	esrlq	PROPN
easat-5251	202	8	=	=	SYM
easat-5251	202	9	e	e	NOUN
easat-5251	202	10	-	-	NOUN
easat-5251	202	11	commerce	commerce	NOUN
easat-5251	202	12	seller	seller	NOUN
easat-5251	202	13	reverse	reverse	NOUN
easat-5251	202	14	logistics	logistic	NOUN
easat-5251	202	15	quality	quality	NOUN
easat-5251	202	16	,	,	PUNCT
easat-5251	202	17	cex	cex	NOUN
easat-5251	202	18	=	=	NOUN
easat-5251	202	19	customer	customer	NOUN
easat-5251	202	20	experience	experience	NOUN
easat-5251	202	21	,	,	PUNCT
easat-5251	202	22	pva	pva	NOUN
easat-5251	202	23	=	=	SYM
easat-5251	202	24	perceived	perceive	VERB
easat-5251	202	25	value	value	NOUN
easat-5251	202	26	,	,	PUNCT
easat-5251	202	27	cl	cl	NOUN
easat-5251	202	28	=	=	NOUN
easat-5251	202	29	customer	customer	NOUN
easat-5251	202	30	loyalty	loyalty	NOUN
easat-5251	202	31	.	.	PUNCT
easat-5251	203	1	from	from	ADP
easat-5251	203	2	table	table	NOUN
easat-5251	203	3	6	6	NUM
easat-5251	203	4	,	,	PUNCT
easat-5251	203	5	it	it	PRON
easat-5251	203	6	was	be	AUX
easat-5251	203	7	found	find	VERB
easat-5251	203	8	that	that	SCONJ
easat-5251	203	9	esrlq	esrlq	NOUN
easat-5251	203	10	had	have	VERB
easat-5251	203	11	a	a	DET
easat-5251	203	12	significant	significant	ADJ
easat-5251	203	13	direct	direct	ADJ
easat-5251	203	14	effect	effect	NOUN
easat-5251	203	15	on	on	ADP
easat-5251	203	16	cex	cex	PROPN
easat-5251	203	17	(	(	PUNCT
easat-5251	203	18	β	β	X
easat-5251	203	19	=	=	SYM
easat-5251	203	20	0	0	NUM
easat-5251	203	21	.8	.8	NUM
easat-5251	203	22	7	7	NUM
easat-5251	203	23	2	2	NUM
easat-5251	203	24	,	,	PUNCT
easat-5251	203	25	p	p	X
easat-5251	203	26	<	<	X
easat-5251	203	27	0.001	0.001	NUM
easat-5251	203	28	)	)	PUNCT
easat-5251	203	29	and	and	CCONJ
easat-5251	203	30	a	a	DET
easat-5251	203	31	moderate	moderate	ADJ
easat-5251	203	32	direct	direct	ADJ
easat-5251	203	33	effect	effect	NOUN
easat-5251	203	34	on	on	ADP
easat-5251	203	35	pva	pva	NOUN
easat-5251	203	36	(	(	PUNCT
easat-5251	203	37	β	β	X
easat-5251	203	38	=	=	PUNCT
easat-5251	203	39	0.154	0.154	NUM
easat-5251	203	40	,	,	PUNCT
easat-5251	203	41	p	p	X
easat-5251	203	42	<	<	X
easat-5251	203	43	0.01	0.01	NUM
easat-5251	203	44	)	)	PUNCT
easat-5251	203	45	,	,	PUNCT
easat-5251	203	46	while	while	SCONJ
easat-5251	203	47	it	it	PRON
easat-5251	203	48	had	have	VERB
easat-5251	203	49	an	an	DET
easat-5251	203	50	indirect	indirect	ADJ
easat-5251	203	51	effect	effect	NOUN
easat-5251	203	52	on	on	ADP
easat-5251	203	53	pva	pva	NOUN
easat-5251	203	54	through	through	ADP
easat-5251	203	55	cex	cex	PROPN
easat-5251	203	56	(	(	PUNCT
easat-5251	203	57	β	β	X
easat-5251	203	58	=	=	SYM
easat-5251	203	59	0.690	0.690	NUM
easat-5251	203	60	,	,	PUNCT
easat-5251	203	61	p	p	X
easat-5251	203	62	<	<	X
easat-5251	203	63	0.001	0.001	NUM
easat-5251	203	64	)	)	PUNCT
easat-5251	203	65	,	,	PUNCT
easat-5251	203	66	resulting	result	VERB
easat-5251	203	67	in	in	ADP
easat-5251	203	68	a	a	DET
easat-5251	203	69	higher	high	ADJ
easat-5251	203	70	total	total	ADJ
easat-5251	203	71	effect	effect	NOUN
easat-5251	203	72	of	of	ADP
easat-5251	203	73	esrlq	esrlq	NOUN
easat-5251	203	74	on	on	ADP
easat-5251	203	75	pva	pva	NOUN
easat-5251	203	76	(	(	PUNCT
easat-5251	203	77	β	β	X
easat-5251	203	78	=	=	PUNCT
easat-5251	203	79	0.844	0.844	NUM
easat-5251	203	80	,	,	PUNCT
easat-5251	203	81	p	p	X
easat-5251	203	82	<	<	X
easat-5251	203	83	0.001	0.001	NUM
easat-5251	203	84	)	)	PUNCT
easat-5251	203	85	.	.	PUNCT
easat-5251	204	1	in	in	ADP
easat-5251	204	2	addition	addition	NOUN
easat-5251	204	3	,	,	PUNCT
easat-5251	204	4	esrlq	esrlq	PROPN
easat-5251	204	5	had	have	VERB
easat-5251	204	6	no	no	DET
easat-5251	204	7	direct	direct	ADJ
easat-5251	204	8	effect	effect	NOUN
easat-5251	204	9	on	on	ADP
easat-5251	204	10	cl	cl	NOUN
easat-5251	204	11	(	(	PUNCT
easat-5251	204	12	β	β	X
easat-5251	204	13	=	=	SYM
easat-5251	204	14	0.092	0.092	NUM
easat-5251	204	15	,	,	PUNCT
easat-5251	204	16	p	p	X
easat-5251	204	17	>	>	X
easat-5251	204	18	0.05	0.05	NUM
easat-5251	204	19	)	)	PUNCT
easat-5251	204	20	,	,	PUNCT
easat-5251	204	21	but	but	CCONJ
easat-5251	204	22	had	have	VERB
easat-5251	204	23	significant	significant	ADJ
easat-5251	204	24	indirect	indirect	ADJ
easat-5251	204	25	effects	effect	NOUN
easat-5251	204	26	through	through	ADP
easat-5251	204	27	cex	cex	PROPN
easat-5251	204	28	and	and	CCONJ
easat-5251	204	29	pva	pva	PROPN
easat-5251	204	30	(	(	PUNCT
easat-5251	204	31	β	β	X
easat-5251	204	32	=	=	PUNCT
easat-5251	204	33	0.696	0.696	NUM
easat-5251	204	34	,	,	PUNCT
easat-5251	204	35	p	p	X
easat-5251	204	36	<	<	X
easat-5251	204	37	0.001	0.001	NUM
easat-5251	204	38	)	)	PUNCT
easat-5251	204	39	,	,	PUNCT
easat-5251	204	40	resulting	result	VERB
easat-5251	204	41	in	in	ADP
easat-5251	204	42	a	a	DET
easat-5251	204	43	strong	strong	ADJ
easat-5251	204	44	total	total	ADJ
easat-5251	204	45	effect	effect	NOUN
easat-5251	204	46	on	on	ADP
easat-5251	204	47	cl	cl	NOUN
easat-5251	204	48	(	(	PUNCT
easat-5251	204	49	β	β	X
easat-5251	204	50	=	=	PUNCT
easat-5251	204	51	0.789	0.789	NUM
easat-5251	204	52	,	,	PUNCT
easat-5251	204	53	p	p	X
easat-5251	204	54	<	<	X
easat-5251	204	55	0.001	0.001	NUM
easat-5251	204	56	)	)	PUNCT
easat-5251	204	57	.	.	PUNCT
easat-5251	205	1	in	in	ADP
easat-5251	205	2	addition	addition	NOUN
easat-5251	205	3	,	,	PUNCT
easat-5251	205	4	cex	cex	PROPN
easat-5251	205	5	had	have	VERB
easat-5251	205	6	a	a	DET
easat-5251	205	7	direct	direct	ADJ
easat-5251	205	8	effect	effect	NOUN
easat-5251	205	9	on	on	ADP
easat-5251	205	10	pva	pva	NOUN
easat-5251	205	11	(	(	PUNCT
easat-5251	205	12	β	β	X
easat-5251	205	13	=	=	PUNCT
easat-5251	205	14	0.791	0.791	NUM
easat-5251	205	15	,	,	PUNCT
easat-5251	205	16	p	p	X
easat-5251	205	17	<	<	X
easat-5251	205	18	0.001	0.001	NUM
easat-5251	205	19	)	)	PUNCT
easat-5251	205	20	and	and	CCONJ
easat-5251	205	21	cl	cl	INTJ
easat-5251	205	22	(	(	PUNCT
easat-5251	205	23	β	β	X
easat-5251	205	24	=	=	SYM
easat-5251	205	25	0	0	SYM
easat-5251	205	26	.1	.1	NUM
easat-5251	205	27	8	8	NUM
easat-5251	205	28	0	0	NUM
easat-5251	205	29	,	,	PUNCT
easat-5251	205	30	p	p	X
easat-5251	205	31	<	<	X
easat-5251	205	32	0	0	NUM
easat-5251	205	33	.0	.0	NUM
easat-5251	205	34	5	5	NUM
easat-5251	205	35	)	)	PUNCT
easat-5251	205	36	,	,	PUNCT
easat-5251	205	37	reinforcing	reinforce	VERB
easat-5251	205	38	the	the	DET
easat-5251	205	39	role	role	NOUN
easat-5251	205	40	of	of	ADP
easat-5251	205	41	cex	cex	PROPN
easat-5251	205	42	as	as	ADP
easat-5251	205	43	an	an	DET
easat-5251	205	44	important	important	ADJ
easat-5251	205	45	mediating	mediate	VERB
easat-5251	205	46	variable	variable	NOUN
easat-5251	205	47	,	,	PUNCT
easat-5251	205	48	while	while	SCONJ
easat-5251	205	49	pva	pva	NOUN
easat-5251	205	50	had	have	VERB
easat-5251	205	51	a	a	DET
easat-5251	205	52	direct	direct	ADJ
easat-5251	205	53	influence	influence	NOUN
easat-5251	205	54	on	on	ADP
easat-5251	205	55	cl	cl	NOUN
easat-5251	205	56	(	(	PUNCT
easat-5251	205	57	β	β	X
easat-5251	205	58	=	=	SYM
easat-5251	205	59	0.639	0.639	NUM
easat-5251	205	60	,	,	PUNCT
easat-5251	205	61	p	p	X
easat-5251	205	62	<	<	X
easat-5251	205	63	0.001	0.001	NUM
easat-5251	205	64	)	)	PUNCT
easat-5251	205	65	.	.	PUNCT
easat-5251	206	1	5	5	X
easat-5251	206	2	.	.	X
easat-5251	206	3	discussion	discussion	NOUN
easat-5251	206	4	the	the	DET
easat-5251	206	5	findings	finding	NOUN
easat-5251	206	6	of	of	ADP
easat-5251	206	7	the	the	DET
easat-5251	206	8	h1	h1	PROPN
easat-5251	206	9	hypothesis	hypothesis	NOUN
easat-5251	206	10	test	test	NOUN
easat-5251	206	11	showed	show	VERB
easat-5251	206	12	that	that	SCONJ
easat-5251	206	13	the	the	DET
easat-5251	206	14	quality	quality	NOUN
easat-5251	206	15	of	of	ADP
easat-5251	206	16	reverse	reverse	ADJ
easat-5251	206	17	logistics	logistic	NOUN
easat-5251	206	18	of	of	ADP
easat-5251	206	19	e	e	NOUN
easat-5251	206	20	-	-	NOUN
easat-5251	206	21	commerce	commerce	NOUN
easat-5251	206	22	sellers	seller	NOUN
easat-5251	206	23	has	have	VERB
easat-5251	206	24	no	no	DET
easat-5251	206	25	direct	direct	ADJ
easat-5251	206	26	positive	positive	ADJ
easat-5251	206	27	effect	effect	NOUN
easat-5251	206	28	on	on	ADP
easat-5251	206	29	customer	customer	NOUN
easat-5251	206	30	loyalty	loyalty	NOUN
easat-5251	206	31	.	.	PUNCT
easat-5251	207	1	nevertheless	nevertheless	ADV
easat-5251	207	2	,	,	PUNCT
easat-5251	207	3	the	the	DET
easat-5251	207	4	relationship	relationship	NOUN
easat-5251	207	5	between	between	ADP
easat-5251	207	6	the	the	DET
easat-5251	207	7	quality	quality	NOUN
easat-5251	207	8	of	of	ADP
easat-5251	207	9	reverse	reverse	ADJ
easat-5251	207	10	logistics	logistic	NOUN
easat-5251	207	11	and	and	CCONJ
easat-5251	207	12	customer	customer	NOUN
easat-5251	207	13	loyalty	loyalty	NOUN
easat-5251	207	14	is	be	AUX
easat-5251	207	15	influenced	influence	VERB
easat-5251	207	16	indirectly	indirectly	ADV
easat-5251	207	17	by	by	ADP
easat-5251	207	18	mediating	mediate	VERB
easat-5251	207	19	variables	variable	NOUN
easat-5251	207	20	,	,	PUNCT
easat-5251	207	21	namely	namely	ADV
easat-5251	207	22	customer	customer	NOUN
easat-5251	207	23	experience	experience	NOUN
easat-5251	207	24	and	and	CCONJ
easat-5251	207	25	perceived	perceive	VERB
easat-5251	207	26	value	value	NOUN
easat-5251	207	27	[	[	X
easat-5251	207	28	3	3	NUM
easat-5251	207	29	,	,	PUNCT
easat-5251	207	30	21	21	NUM
easat-5251	207	31	,	,	PUNCT
easat-5251	207	32	22	22	NUM
easat-5251	207	33	]	]	PUNCT
easat-5251	207	34	.	.	PUNCT
easat-5251	208	1	these	these	DET
easat-5251	208	2	findings	finding	NOUN
easat-5251	208	3	indicate	indicate	VERB
easat-5251	208	4	that	that	SCONJ
easat-5251	208	5	customers	customer	NOUN
easat-5251	208	6	’	’	PART
easat-5251	208	7	loyalty	loyalty	NOUN
easat-5251	208	8	to	to	ADP
easat-5251	208	9	a	a	DET
easat-5251	208	10	seller	seller	NOUN
easat-5251	208	11	is	be	AUX
easat-5251	208	12	not	not	PART
easat-5251	208	13	determined	determine	VERB
easat-5251	208	14	by	by	ADP
easat-5251	208	15	the	the	DET
easat-5251	208	16	quality	quality	NOUN
easat-5251	208	17	of	of	ADP
easat-5251	208	18	the	the	DET
easat-5251	208	19	return	return	NOUN
easat-5251	208	20	process	process	NOUN
easat-5251	208	21	,	,	PUNCT
easat-5251	208	22	but	but	CCONJ
easat-5251	208	23	rather	rather	ADV
easat-5251	208	24	customers	customer	NOUN
easat-5251	208	25	assess	assess	VERB
easat-5251	208	26	the	the	DET
easat-5251	208	27	process	process	NOUN
easat-5251	208	28	for	for	ADP
easat-5251	208	29	the	the	DET
easat-5251	208	30	experience	experience	NOUN
easat-5251	208	31	and	and	CCONJ
easat-5251	208	32	perceived	perceive	VERB
easat-5251	208	33	value	value	NOUN
easat-5251	208	34	gained	gain	VERB
easat-5251	208	35	from	from	ADP
easat-5251	208	36	it	it	PRON
easat-5251	208	37	anh	anh	NOUN
easat-5251	208	38	and	and	CCONJ
easat-5251	208	39	khoa	khoa	NOUN
easat-5251	208	40	[	[	X
easat-5251	208	41	4	4	NUM
easat-5251	208	42	]	]	PUNCT
easat-5251	208	43	and	and	CCONJ
easat-5251	208	44	do	do	VERB
easat-5251	208	45	,	,	PUNCT
easat-5251	208	46	et	et	PROPN
easat-5251	208	47	al	al	PROPN
easat-5251	208	48	.	.	PUNCT
easat-5251	209	1	[	[	X
easat-5251	209	2	6	6	NUM
easat-5251	209	3	]	]	PUNCT
easat-5251	209	4	.	.	PUNCT
easat-5251	210	1	if	if	SCONJ
easat-5251	210	2	the	the	DET
easat-5251	210	3	return	return	NOUN
easat-5251	210	4	experience	experience	NOUN
easat-5251	210	5	meets	meet	VERB
easat-5251	210	6	their	their	PRON
easat-5251	210	7	expectations	expectation	NOUN
easat-5251	210	8	regarding	regard	VERB
easat-5251	210	9	convenience	convenience	NOUN
easat-5251	210	10	,	,	PUNCT
easat-5251	210	11	transparency	transparency	NOUN
easat-5251	210	12	,	,	PUNCT
easat-5251	210	13	and	and	CCONJ
easat-5251	210	14	problem	problem	NOUN
easat-5251	210	15	-	-	PUNCT
easat-5251	210	16	solving	solve	VERB
easat-5251	210	17	capability	capability	NOUN
easat-5251	210	18	,	,	PUNCT
easat-5251	210	19	customers	customer	NOUN
easat-5251	210	20	are	be	AUX
easat-5251	210	21	more	more	ADV
easat-5251	210	22	likely	likely	ADJ
easat-5251	210	23	to	to	PART
easat-5251	210	24	trust	trust	VERB
easat-5251	210	25	the	the	DET
easat-5251	210	26	seller	seller	NOUN
easat-5251	210	27	and	and	CCONJ
easat-5251	210	28	make	make	VERB
easat-5251	210	29	repeated	repeat	VERB
easat-5251	210	30	purchases	purchase	NOUN
easat-5251	210	31	from	from	ADP
easat-5251	210	32	it	it	PRON
easat-5251	210	33	ngah	ngah	NOUN
easat-5251	210	34	,	,	PUNCT
easat-5251	210	35	et	et	PROPN
easat-5251	210	36	al	al	PROPN
easat-5251	210	37	.	.	PUNCT
easat-5251	211	1	[	[	X
easat-5251	211	2	5	5	NUM
easat-5251	211	3	]	]	PUNCT
easat-5251	211	4	;	;	PUNCT
easat-5251	211	5	grewal	grewal	PROPN
easat-5251	211	6	,	,	PUNCT
easat-5251	211	7	et	et	PROPN
easat-5251	211	8	al	al	PROPN
easat-5251	211	9	.	.	PUNCT
easat-5251	212	1	[	[	X
easat-5251	212	2	14	14	NUM
easat-5251	212	3	]	]	PUNCT
easat-5251	212	4	and	and	CCONJ
easat-5251	212	5	grewal	grewal	PROPN
easat-5251	212	6	,	,	PUNCT
easat-5251	212	7	et	et	PROPN
easat-5251	212	8	al	al	PROPN
easat-5251	212	9	.	.	PUNCT
easat-5251	213	1	[	[	X
easat-5251	213	2	15	15	NUM
easat-5251	213	3	]	]	PUNCT
easat-5251	213	4	.	.	PUNCT
easat-5251	214	1	meanwhile	meanwhile	ADV
easat-5251	214	2	,	,	PUNCT
easat-5251	214	3	perceived	perceive	VERB
easat-5251	214	4	value	value	NOUN
easat-5251	214	5	,	,	PUNCT
easat-5251	214	6	incorporating	incorporate	VERB
easat-5251	214	7	the	the	DET
easat-5251	214	8	belief	belief	NOUN
easat-5251	214	9	that	that	SCONJ
easat-5251	214	10	the	the	DET
easat-5251	214	11	returns	return	NOUN
easat-5251	214	12	experience	experience	NOUN
easat-5251	214	13	is	be	AUX
easat-5251	214	14	justifiable	justifiable	ADJ
easat-5251	214	15	,	,	PUNCT
easat-5251	214	16	meaningful	meaningful	ADJ
easat-5251	214	17	,	,	PUNCT
easat-5251	214	18	and	and	CCONJ
easat-5251	214	19	easy	easy	ADJ
easat-5251	214	20	to	to	PART
easat-5251	214	21	accomplish	accomplish	VERB
easat-5251	214	22	,	,	PUNCT
easat-5251	214	23	is	be	AUX
easat-5251	214	24	yet	yet	ADV
easat-5251	214	25	another	another	DET
easat-5251	214	26	driver	driver	NOUN
easat-5251	214	27	of	of	ADP
easat-5251	214	28	customer	customer	NOUN
easat-5251	214	29	trust	trust	NOUN
easat-5251	214	30	and	and	CCONJ
easat-5251	214	31	loyalty	loyalty	NOUN
easat-5251	214	32	toward	toward	ADP
easat-5251	214	33	the	the	DET
easat-5251	214	34	seller	seller	NOUN
easat-5251	214	35	[	[	X
easat-5251	214	36	6	6	NUM
easat-5251	214	37	,	,	PUNCT
easat-5251	214	38	8	8	NUM
easat-5251	214	39	]	]	PUNCT
easat-5251	214	40	.	.	PUNCT
easat-5251	215	1	the	the	DET
easat-5251	215	2	extension	extension	NOUN
easat-5251	215	3	of	of	ADP
easat-5251	215	4	e	e	NOUN
easat-5251	215	5	-	-	NOUN
easat-5251	215	6	commerce	commerce	ADJ
easat-5251	215	7	reverse	reverse	NOUN
easat-5251	215	8	logistics	logistic	NOUN
easat-5251	215	9	further	far	ADV
easat-5251	215	10	falls	fall	VERB
easat-5251	215	11	on	on	ADP
easat-5251	215	12	the	the	DET
easat-5251	215	13	grounds	ground	NOUN
easat-5251	215	14	of	of	ADP
easat-5251	215	15	a	a	DET
easat-5251	215	16	quality	quality	NOUN
easat-5251	215	17	return	return	NOUN
easat-5251	215	18	process	process	NOUN
easat-5251	215	19	not	not	PART
easat-5251	215	20	having	have	VERB
easat-5251	215	21	a	a	DET
easat-5251	215	22	direct	direct	ADJ
easat-5251	215	23	influence	influence	NOUN
easat-5251	215	24	on	on	ADP
easat-5251	215	25	customer	customer	NOUN
easat-5251	215	26	loyalty	loyalty	NOUN
easat-5251	215	27	,	,	PUNCT
easat-5251	215	28	but	but	CCONJ
easat-5251	215	29	that	that	SCONJ
easat-5251	215	30	the	the	DET
easat-5251	215	31	perception	perception	NOUN
easat-5251	215	32	of	of	ADP
easat-5251	215	33	such	such	DET
easat-5251	215	34	a	a	DET
easat-5251	215	35	process	process	NOUN
easat-5251	215	36	from	from	ADP
easat-5251	215	37	the	the	DET
easat-5251	215	38	customer	customer	NOUN
easat-5251	215	39	creates	create	VERB
easat-5251	215	40	a	a	DET
easat-5251	215	41	good	good	ADJ
easat-5251	215	42	experience	experience	NOUN
easat-5251	215	43	which	which	PRON
easat-5251	215	44	provides	provide	VERB
easat-5251	215	45	value	value	NOUN
easat-5251	215	46	on	on	ADP
easat-5251	215	47	their	their	PRON
easat-5251	215	48	end	end	NOUN
easat-5251	215	49	making	make	VERB
easat-5251	215	50	it	it	PRON
easat-5251	215	51	favorable	favorable	ADJ
easat-5251	215	52	enough	enough	ADV
easat-5251	215	53	to	to	PART
easat-5251	215	54	buy	buy	VERB
easat-5251	215	55	from	from	ADP
easat-5251	215	56	the	the	DET
easat-5251	215	57	same	same	ADJ
easat-5251	215	58	seller	seller	NOUN
easat-5251	215	59	again	again	ADV
easat-5251	215	60	[	[	X
easat-5251	215	61	2	2	NUM
easat-5251	215	62	,	,	PUNCT
easat-5251	215	63	9	9	NUM
easat-5251	215	64	]	]	PUNCT
easat-5251	215	65	.	.	PUNCT
easat-5251	216	1	findings	finding	NOUN
easat-5251	216	2	of	of	ADP
easat-5251	216	3	this	this	DET
easat-5251	216	4	study	study	NOUN
easat-5251	216	5	further	far	ADV
easat-5251	216	6	motivate	motivate	VERB
easat-5251	216	7	sellers	seller	NOUN
easat-5251	216	8	to	to	PART
easat-5251	216	9	reshape	reshape	VERB
easat-5251	216	10	their	their	PRON
easat-5251	216	11	reverse	reverse	ADJ
easat-5251	216	12	logistics	logistic	NOUN
easat-5251	216	13	strategies	strategy	NOUN
easat-5251	216	14	with	with	ADP
easat-5251	216	15	emphasis	emphasis	NOUN
easat-5251	216	16	on	on	ADP
easat-5251	216	17	not	not	PART
easat-5251	216	18	just	just	ADV
easat-5251	216	19	the	the	DET
easat-5251	216	20	pace	pace	NOUN
easat-5251	216	21	and	and	CCONJ
easat-5251	216	22	efficiency	efficiency	NOUN
easat-5251	216	23	of	of	ADP
easat-5251	216	24	the	the	DET
easat-5251	216	25	return	return	NOUN
easat-5251	216	26	procedure	procedure	NOUN
easat-5251	216	27	but	but	CCONJ
easat-5251	216	28	also	also	ADV
easat-5251	216	29	on	on	ADP
easat-5251	216	30	exceptional	exceptional	ADJ
easat-5251	216	31	experience	experience	NOUN
easat-5251	216	32	and	and	CCONJ
easat-5251	216	33	value	value	NOUN
easat-5251	216	34	addition	addition	NOUN
easat-5251	216	35	to	to	ADP
easat-5251	216	36	buyers	buyer	NOUN
easat-5251	216	37	that	that	PRON
easat-5251	216	38	drive	drive	VERB
easat-5251	216	39	long	long	ADV
easat-5251	216	40	lasting	last	VERB
easat-5251	216	41	loyalty	loyalty	NOUN
easat-5251	217	1	[	[	X
easat-5251	217	2	1	1	NUM
easat-5251	217	3	-	-	SYM
easat-5251	217	4	3	3	NUM
easat-5251	217	5	,	,	PUNCT
easat-5251	217	6	7	7	NUM
easat-5251	217	7	]	]	PUNCT
easat-5251	217	8	.	.	PUNCT
easat-5251	218	1	on	on	ADP
easat-5251	218	2	the	the	DET
easat-5251	218	3	other	other	ADJ
easat-5251	218	4	hand	hand	NOUN
easat-5251	218	5	,	,	PUNCT
easat-5251	218	6	the	the	DET
easat-5251	218	7	outcome	outcome	NOUN
easat-5251	218	8	results	result	NOUN
easat-5251	218	9	of	of	ADP
easat-5251	218	10	the	the	DET
easat-5251	218	11	h2	h2	NOUN
easat-5251	218	12	hypothesis	hypothesis	NOUN
easat-5251	218	13	testing	testing	NOUN
easat-5251	218	14	indicate	indicate	VERB
easat-5251	218	15	that	that	SCONJ
easat-5251	218	16	customer	customer	NOUN
easat-5251	218	17	experience	experience	NOUN
easat-5251	218	18	is	be	AUX
easat-5251	218	19	a	a	DET
easat-5251	218	20	statistically	statistically	ADV
easat-5251	218	21	significant	significant	ADJ
easat-5251	218	22	mediating	mediate	VERB
easat-5251	218	23	variable	variable	NOUN
easat-5251	218	24	,	,	PUNCT
easat-5251	218	25	as	as	SCONJ
easat-5251	218	26	seen	see	VERB
easat-5251	218	27	from	from	ADP
easat-5251	218	28	the	the	DET
easat-5251	218	29	correlation	correlation	NOUN
easat-5251	218	30	between	between	ADP
easat-5251	218	31	the	the	DET
easat-5251	218	32	quality	quality	NOUN
easat-5251	218	33	of	of	ADP
easat-5251	218	34	seller	seller	NOUN
easat-5251	218	35	reverse	reverse	NOUN
easat-5251	218	36	logistics	logistic	NOUN
easat-5251	218	37	that	that	PRON
easat-5251	218	38	is	be	AUX
easat-5251	218	39	a	a	DET
easat-5251	218	40	key	key	ADJ
easat-5251	218	41	factor	factor	NOUN
easat-5251	218	42	in	in	ADP
easat-5251	218	43	customer	customer	NOUN
easat-5251	218	44	loyalty	loyalty	NOUN
easat-5251	218	45	,	,	PUNCT
easat-5251	218	46	supported	support	VERB
easat-5251	218	47	by	by	ADP
easat-5251	218	48	several	several	ADJ
easat-5251	218	49	previous	previous	ADJ
easat-5251	218	50	research	research	NOUN
easat-5251	218	51	studieshui	studieshui	NOUN
easat-5251	218	52	,	,	PUNCT
easat-5251	218	53	et	et	PROPN
easat-5251	218	54	al	al	PROPN
easat-5251	218	55	.	.	PUNCT
easat-5251	219	1	[	[	X
easat-5251	219	2	3	3	NUM
easat-5251	219	3	]	]	PUNCT
easat-5251	219	4	and	and	CCONJ
easat-5251	219	5	anh	anh	NOUN
easat-5251	219	6	and	and	CCONJ
easat-5251	219	7	khoa	khoa	NOUN
easat-5251	219	8	[	[	X
easat-5251	219	9	4	4	NUM
easat-5251	219	10	]	]	PUNCT
easat-5251	219	11	that	that	PRON
easat-5251	219	12	explain	explain	VERB
easat-5251	219	13	that	that	SCONJ
easat-5251	219	14	the	the	DET
easat-5251	219	15	quality	quality	NOUN
easat-5251	219	16	of	of	ADP
easat-5251	219	17	good	good	ADJ
easat-5251	219	18	reverse	reverse	NOUN
easat-5251	219	19	logistics	logistic	NOUN
easat-5251	219	20	will	will	AUX
easat-5251	219	21	lead	lead	VERB
easat-5251	219	22	to	to	ADP
easat-5251	219	23	better	well	ADJ
easat-5251	219	24	experiences	experience	NOUN
easat-5251	219	25	such	such	ADJ
easat-5251	219	26	as	as	ADP
easat-5251	219	27	ease	ease	NOUN
easat-5251	219	28	of	of	ADP
easat-5251	219	29	return	return	NOUN
easat-5251	219	30	,	,	PUNCT
easat-5251	219	31	transparent	transparent	ADJ
easat-5251	219	32	information	information	NOUN
easat-5251	219	33	,	,	PUNCT
easat-5251	219	34	and	and	CCONJ
easat-5251	219	35	fast	fast	ADJ
easat-5251	219	36	resolution	resolution	NOUN
easat-5251	219	37	of	of	ADP
easat-5251	219	38	customer	customer	NOUN
easat-5251	219	39	complaints	complaint	NOUN
easat-5251	220	1	[	[	X
easat-5251	220	2	2	2	NUM
easat-5251	220	3	,	,	PUNCT
easat-5251	220	4	5	5	NUM
easat-5251	220	5	]	]	PUNCT
easat-5251	220	6	.	.	PUNCT
easat-5251	221	1	customers	customer	NOUN
easat-5251	221	2	that	that	PRON
easat-5251	221	3	experience	experience	VERB
easat-5251	221	4	the	the	DET
easat-5251	221	5	return	return	NOUN
easat-5251	221	6	process	process	NOUN
easat-5251	221	7	positively	positively	ADV
easat-5251	221	8	are	be	AUX
easat-5251	221	9	more	more	ADV
easat-5251	221	10	likely	likely	ADJ
easat-5251	221	11	to	to	PART
easat-5251	221	12	trust	trust	VERB
easat-5251	221	13	and	and	CCONJ
easat-5251	221	14	develop	develop	VERB
easat-5251	221	15	a	a	DET
easat-5251	221	16	long	long	ADJ
easat-5251	221	17	-	-	PUNCT
easat-5251	221	18	term	term	NOUN
easat-5251	221	19	relationship	relationship	NOUN
easat-5251	221	20	with	with	ADP
easat-5251	221	21	the	the	DET
easat-5251	221	22	seller	seller	NOUN
easat-5251	221	23	and	and	CCONJ
easat-5251	221	24	exhibit	exhibit	VERB
easat-5251	221	25	brand	brand	NOUN
easat-5251	221	26	loyalty	loyalty	NOUN
easat-5251	221	27	[	[	X
easat-5251	221	28	1	1	NUM
easat-5251	221	29	,	,	PUNCT
easat-5251	221	30	6	6	NUM
easat-5251	221	31	,	,	PUNCT
easat-5251	221	32	27	27	NUM
easat-5251	221	33	,	,	PUNCT
easat-5251	221	34	37	37	NUM
easat-5251	221	35	]	]	PUNCT
easat-5251	221	36	.	.	PUNCT
easat-5251	222	1	the	the	DET
easat-5251	222	2	findings	finding	NOUN
easat-5251	222	3	of	of	ADP
easat-5251	222	4	the	the	DET
easat-5251	222	5	analysis	analysis	NOUN
easat-5251	222	6	also	also	ADV
easat-5251	222	7	reinforce	reinforce	VERB
easat-5251	222	8	the	the	DET
easat-5251	222	9	argument	argument	NOUN
easat-5251	222	10	that	that	SCONJ
easat-5251	222	11	not	not	PART
easat-5251	222	12	only	only	ADV
easat-5251	222	13	can	can	AUX
easat-5251	222	14	the	the	DET
easat-5251	222	15	use	use	NOUN
easat-5251	222	16	of	of	ADP
easat-5251	222	17	digital	digital	ADJ
easat-5251	222	18	522	522	NUM
easat-5251	222	19	edelweiss	edelweiss	PROPN
easat-5251	222	20	applied	apply	VERB
easat-5251	222	21	science	science	NOUN
easat-5251	222	22	and	and	CCONJ
easat-5251	222	23	technology	technology	NOUN
easat-5251	222	24	issn	issn	PROPN
easat-5251	222	25	:	:	PUNCT
easat-5251	222	26	2576	2576	NUM
easat-5251	222	27	-	-	SYM
easat-5251	222	28	8484	8484	NUM
easat-5251	222	29	vol	vol	NOUN
easat-5251	222	30	.	.	PROPN
easat-5251	223	1	9	9	NUM
easat-5251	223	2	,	,	PUNCT
easat-5251	223	3	no	no	INTJ
easat-5251	223	4	.	.	NOUN
easat-5251	224	1	3	3	NUM
easat-5251	224	2	:	:	PUNCT
easat-5251	224	3	511	511	NUM
easat-5251	224	4	-	-	SYM
easat-5251	224	5	526	526	NUM
easat-5251	224	6	,	,	PUNCT
easat-5251	224	7	2024	2024	NUM
easat-5251	224	8	doi	doi	NOUN
easat-5251	224	9	:	:	PUNCT
easat-5251	224	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	224	11	©	©	PROPN
easat-5251	224	12	2025	2025	NUM
easat-5251	224	13	by	by	ADP
easat-5251	224	14	the	the	DET
easat-5251	224	15	authors	author	NOUN
easat-5251	224	16	;	;	PUNCT
easat-5251	224	17	licensee	licensee	PROPN
easat-5251	224	18	learning	learn	VERB
easat-5251	224	19	gate	gate	NOUN
easat-5251	224	20	technologies	technology	NOUN
easat-5251	224	21	in	in	ADP
easat-5251	224	22	interface	interface	NOUN
easat-5251	224	23	settings	setting	NOUN
easat-5251	224	24	,	,	PUNCT
easat-5251	224	25	such	such	ADJ
easat-5251	224	26	as	as	ADP
easat-5251	224	27	real	real	ADJ
easat-5251	224	28	-	-	PUNCT
easat-5251	224	29	time	time	NOUN
easat-5251	224	30	status	status	NOUN
easat-5251	224	31	notification	notification	NOUN
easat-5251	224	32	systems	system	NOUN
easat-5251	224	33	and	and	CCONJ
easat-5251	224	34	automatic	automatic	ADJ
easat-5251	224	35	return	return	NOUN
easat-5251	224	36	approvals	approval	NOUN
easat-5251	224	37	,	,	PUNCT
easat-5251	224	38	boost	boost	VERB
easat-5251	224	39	customer	customer	NOUN
easat-5251	224	40	experience	experience	NOUN
easat-5251	224	41	and	and	CCONJ
easat-5251	224	42	decrease	decrease	NOUN
easat-5251	224	43	errors	error	NOUN
easat-5251	224	44	do	do	VERB
easat-5251	224	45	,	,	PUNCT
easat-5251	224	46	et	et	PROPN
easat-5251	224	47	al	al	PROPN
easat-5251	224	48	.	.	PUNCT
easat-5251	225	1	[	[	X
easat-5251	225	2	6	6	NUM
easat-5251	225	3	]	]	PUNCT
easat-5251	225	4	but	but	CCONJ
easat-5251	225	5	also	also	ADV
easat-5251	225	6	increase	increase	VERB
easat-5251	225	7	customers	customer	NOUN
easat-5251	225	8	’	'	PUNCT
easat-5251	225	9	confidence	confidence	NOUN
easat-5251	225	10	into	into	ADP
easat-5251	225	11	using	use	VERB
easat-5251	225	12	the	the	DET
easat-5251	225	13	original	original	ADJ
easat-5251	225	14	seller	seller	NOUN
easat-5251	225	15	services	service	NOUN
easat-5251	225	16	[	[	X
easat-5251	225	17	9	9	NUM
easat-5251	225	18	]	]	PUNCT
easat-5251	225	19	.	.	PUNCT
easat-5251	226	1	the	the	DET
easat-5251	226	2	study	study	NOUN
easat-5251	226	3	also	also	ADV
easat-5251	226	4	confirms	confirm	VERB
easat-5251	226	5	that	that	SCONJ
easat-5251	226	6	customer	customer	NOUN
easat-5251	226	7	experience	experience	NOUN
easat-5251	226	8	contributes	contribute	VERB
easat-5251	226	9	significantly	significantly	ADV
easat-5251	226	10	to	to	PART
easat-5251	226	11	satisfaction	satisfaction	VERB
easat-5251	226	12	.	.	PUNCT
easat-5251	227	1	furthermore	furthermore	ADV
easat-5251	227	2	,	,	PUNCT
easat-5251	227	3	it	it	PRON
easat-5251	227	4	impacts	impact	VERB
easat-5251	227	5	perceived	perceive	VERB
easat-5251	227	6	value	value	NOUN
easat-5251	227	7	,	,	PUNCT
easat-5251	227	8	which	which	PRON
easat-5251	227	9	is	be	AUX
easat-5251	227	10	another	another	DET
easat-5251	227	11	factor	factor	NOUN
easat-5251	227	12	to	to	PART
easat-5251	227	13	stimulate	stimulate	VERB
easat-5251	227	14	customers	customer	NOUN
easat-5251	227	15	to	to	PART
easat-5251	227	16	return	return	VERB
easat-5251	227	17	and	and	CCONJ
easat-5251	227	18	make	make	VERB
easat-5251	227	19	a	a	DET
easat-5251	227	20	new	new	ADJ
easat-5251	227	21	purchase	purchase	NOUN
easat-5251	227	22	[	[	X
easat-5251	227	23	8	8	NUM
easat-5251	227	24	]	]	PUNCT
easat-5251	227	25	.	.	PUNCT
easat-5251	228	1	the	the	DET
easat-5251	228	2	results	result	NOUN
easat-5251	228	3	of	of	ADP
easat-5251	228	4	testing	test	VERB
easat-5251	228	5	the	the	DET
easat-5251	228	6	h3	h3	NOUN
easat-5251	228	7	hypothesis	hypothesis	NOUN
easat-5251	228	8	also	also	ADV
easat-5251	228	9	showed	show	VERB
easat-5251	228	10	that	that	SCONJ
easat-5251	228	11	perceived	perceive	VERB
easat-5251	228	12	value	value	NOUN
easat-5251	228	13	acts	act	VERB
easat-5251	228	14	as	as	ADP
easat-5251	228	15	a	a	DET
easat-5251	228	16	mediating	mediate	VERB
easat-5251	228	17	variable	variable	NOUN
easat-5251	228	18	between	between	ADP
easat-5251	228	19	the	the	DET
easat-5251	228	20	quality	quality	NOUN
easat-5251	228	21	of	of	ADP
easat-5251	228	22	reverse	reverse	ADJ
easat-5251	228	23	logistics	logistic	NOUN
easat-5251	228	24	of	of	ADP
easat-5251	228	25	e	e	NOUN
easat-5251	228	26	-	-	NOUN
easat-5251	228	27	commerce	commerce	NOUN
easat-5251	228	28	sellers	seller	NOUN
easat-5251	228	29	and	and	CCONJ
easat-5251	228	30	customer	customer	NOUN
easat-5251	228	31	loyalty	loyalty	NOUN
easat-5251	228	32	with	with	ADP
easat-5251	228	33	significant	significant	ADJ
easat-5251	228	34	statistical	statistical	ADJ
easat-5251	228	35	results	result	NOUN
easat-5251	228	36	,	,	PUNCT
easat-5251	228	37	which	which	PRON
easat-5251	228	38	is	be	AUX
easat-5251	228	39	in	in	ADP
easat-5251	228	40	line	line	NOUN
easat-5251	228	41	with	with	ADP
easat-5251	228	42	the	the	DET
easat-5251	228	43	findings	finding	NOUN
easat-5251	228	44	of	of	ADP
easat-5251	228	45	hui	hui	PROPN
easat-5251	228	46	,	,	PUNCT
easat-5251	228	47	et	et	PROPN
easat-5251	228	48	al	al	PROPN
easat-5251	228	49	.	.	PUNCT
easat-5251	229	1	[	[	X
easat-5251	229	2	3	3	X
easat-5251	229	3	]	]	PUNCT
easat-5251	229	4	which	which	PRON
easat-5251	229	5	explained	explain	VERB
easat-5251	229	6	that	that	SCONJ
easat-5251	229	7	when	when	SCONJ
easat-5251	229	8	the	the	DET
easat-5251	229	9	return	return	NOUN
easat-5251	229	10	process	process	NOUN
easat-5251	229	11	of	of	ADP
easat-5251	229	12	sellers	seller	NOUN
easat-5251	229	13	is	be	AUX
easat-5251	229	14	efficient	efficient	ADJ
easat-5251	229	15	,	,	PUNCT
easat-5251	229	16	such	such	ADJ
easat-5251	229	17	as	as	ADP
easat-5251	229	18	having	have	VERB
easat-5251	229	19	clear	clear	ADJ
easat-5251	229	20	,	,	PUNCT
easat-5251	229	21	transparent	transparent	ADJ
easat-5251	229	22	,	,	PUNCT
easat-5251	229	23	and	and	CCONJ
easat-5251	229	24	easy	easy	ADJ
easat-5251	229	25	steps	step	NOUN
easat-5251	229	26	,	,	PUNCT
easat-5251	229	27	customers	customer	NOUN
easat-5251	229	28	will	will	AUX
easat-5251	229	29	perceive	perceive	VERB
easat-5251	229	30	that	that	SCONJ
easat-5251	229	31	the	the	DET
easat-5251	229	32	process	process	NOUN
easat-5251	229	33	provides	provide	VERB
easat-5251	229	34	positive	positive	ADJ
easat-5251	229	35	value	value	NOUN
easat-5251	229	36	,	,	PUNCT
easat-5251	229	37	so	so	SCONJ
easat-5251	229	38	that	that	SCONJ
easat-5251	229	39	it	it	PRON
easat-5251	229	40	builds	build	VERB
easat-5251	229	41	trust	trust	NOUN
easat-5251	229	42	that	that	PRON
easat-5251	229	43	leads	lead	VERB
easat-5251	229	44	to	to	ADP
easat-5251	229	45	long	long	ADJ
easat-5251	229	46	-	-	PUNCT
easat-5251	229	47	term	term	NOUN
easat-5251	229	48	loyalty	loyalty	NOUN
easat-5251	229	49	.	.	PUNCT
easat-5251	230	1	reduction	reduction	NOUN
easat-5251	230	2	of	of	ADP
easat-5251	230	3	time	time	NOUN
easat-5251	230	4	,	,	PUNCT
easat-5251	230	5	difficulty	difficulty	NOUN
easat-5251	230	6	,	,	PUNCT
easat-5251	230	7	and	and	CCONJ
easat-5251	230	8	costs	cost	NOUN
easat-5251	230	9	of	of	ADP
easat-5251	230	10	the	the	DET
easat-5251	230	11	return	return	NOUN
easat-5251	230	12	process	process	NOUN
easat-5251	230	13	are	be	AUX
easat-5251	230	14	likely	likely	ADJ
easat-5251	230	15	to	to	PART
easat-5251	230	16	bring	bring	VERB
easat-5251	230	17	customers	customer	NOUN
easat-5251	230	18	back	back	ADV
easat-5251	230	19	to	to	ADP
easat-5251	230	20	sellers	seller	NOUN
easat-5251	230	21	who	who	PRON
easat-5251	230	22	can	can	AUX
easat-5251	230	23	accomplish	accomplish	VERB
easat-5251	230	24	that	that	SCONJ
easat-5251	231	1	[	[	X
easat-5251	231	2	6	6	NUM
easat-5251	231	3	]	]	PUNCT
easat-5251	231	4	.	.	PUNCT
easat-5251	232	1	quick	quick	ADJ
easat-5251	232	2	returns	return	NOUN
easat-5251	232	3	and	and	CCONJ
easat-5251	232	4	equitable	equitable	ADJ
easat-5251	232	5	fees	fee	NOUN
easat-5251	232	6	elevate	elevate	VERB
easat-5251	232	7	customer	customer	NOUN
easat-5251	232	8	satisfaction	satisfaction	NOUN
easat-5251	232	9	,	,	PUNCT
easat-5251	232	10	resulting	result	VERB
easat-5251	232	11	in	in	ADP
easat-5251	232	12	improved	improved	ADJ
easat-5251	232	13	brand	brand	NOUN
easat-5251	232	14	loyalty	loyalty	NOUN
easat-5251	232	15	[	[	X
easat-5251	232	16	5	5	NUM
easat-5251	232	17	]	]	PUNCT
easat-5251	232	18	.	.	PUNCT
easat-5251	233	1	moreover	moreover	ADV
easat-5251	233	2	,	,	PUNCT
easat-5251	233	3	delivering	deliver	VERB
easat-5251	233	4	services	service	NOUN
easat-5251	233	5	above	above	ADP
easat-5251	233	6	expectations	expectation	NOUN
easat-5251	233	7	,	,	PUNCT
easat-5251	233	8	including	include	VERB
easat-5251	233	9	free	free	ADJ
easat-5251	233	10	return	return	NOUN
easat-5251	233	11	shipping	shipping	NOUN
easat-5251	233	12	or	or	CCONJ
easat-5251	233	13	automatic	automatic	ADJ
easat-5251	233	14	refunds	refund	NOUN
easat-5251	233	15	,	,	PUNCT
easat-5251	233	16	can	can	AUX
easat-5251	233	17	drive	drive	VERB
easat-5251	233	18	the	the	DET
easat-5251	233	19	level	level	NOUN
easat-5251	233	20	of	of	ADP
easat-5251	233	21	perceived	perceive	VERB
easat-5251	233	22	value	value	NOUN
easat-5251	233	23	,	,	PUNCT
easat-5251	233	24	cultivating	cultivate	VERB
easat-5251	233	25	an	an	DET
easat-5251	233	26	effective	effective	ADJ
easat-5251	233	27	tie	tie	NOUN
easat-5251	233	28	between	between	ADP
easat-5251	233	29	customers	customer	NOUN
easat-5251	233	30	and	and	CCONJ
easat-5251	233	31	sellers	seller	NOUN
easat-5251	233	32	[	[	X
easat-5251	233	33	2	2	NUM
easat-5251	233	34	,	,	PUNCT
easat-5251	233	35	4	4	NUM
easat-5251	233	36	]	]	PUNCT
easat-5251	233	37	.	.	PUNCT
easat-5251	234	1	these	these	DET
easat-5251	234	2	studies	study	NOUN
easat-5251	234	3	also	also	ADV
easat-5251	234	4	align	align	VERB
easat-5251	234	5	with	with	ADP
easat-5251	234	6	the	the	DET
easat-5251	234	7	notion	notion	NOUN
easat-5251	234	8	that	that	SCONJ
easat-5251	234	9	perceived	perceive	VERB
easat-5251	234	10	value	value	NOUN
easat-5251	234	11	is	be	AUX
easat-5251	234	12	established	establish	VERB
easat-5251	234	13	firmly	firmly	ADV
easat-5251	234	14	upon	upon	SCONJ
easat-5251	234	15	the	the	DET
easat-5251	234	16	service	service	NOUN
easat-5251	234	17	experience	experience	NOUN
easat-5251	234	18	throughout	throughout	ADP
easat-5251	234	19	the	the	DET
easat-5251	234	20	complete	complete	ADJ
easat-5251	234	21	purchase	purchase	NOUN
easat-5251	234	22	cycle	cycle	NOUN
easat-5251	234	23	rather	rather	ADV
easat-5251	234	24	than	than	ADP
easat-5251	234	25	just	just	ADV
easat-5251	234	26	the	the	DET
easat-5251	234	27	price	price	NOUN
easat-5251	234	28	or	or	CCONJ
easat-5251	234	29	quality	quality	NOUN
easat-5251	234	30	of	of	ADP
easat-5251	234	31	the	the	DET
easat-5251	234	32	product	product	NOUN
easat-5251	234	33	itself	itself	PRON
easat-5251	234	34	.	.	PUNCT
easat-5251	235	1	here	here	ADV
easat-5251	235	2	,	,	PUNCT
easat-5251	235	3	return	return	VERB
easat-5251	235	4	and	and	CCONJ
easat-5251	235	5	reverse	reverse	ADJ
easat-5251	235	6	logistics	logistic	NOUN
easat-5251	235	7	are	be	AUX
easat-5251	235	8	involved	involve	VERB
easat-5251	235	9	[	[	PUNCT
easat-5251	235	10	4	4	NUM
easat-5251	235	11	]	]	PUNCT
easat-5251	235	12	.	.	PUNCT
easat-5251	236	1	if	if	SCONJ
easat-5251	236	2	customers	customer	NOUN
easat-5251	236	3	believe	believe	VERB
easat-5251	236	4	that	that	SCONJ
easat-5251	236	5	the	the	DET
easat-5251	236	6	seller	seller	NOUN
easat-5251	236	7	’s	’s	PART
easat-5251	236	8	return	return	NOUN
easat-5251	236	9	process	process	NOUN
easat-5251	236	10	is	be	AUX
easat-5251	236	11	convenient	convenient	ADJ
easat-5251	236	12	and	and	CCONJ
easat-5251	236	13	valuable	valuable	ADJ
easat-5251	236	14	,	,	PUNCT
easat-5251	236	15	they	they	PRON
easat-5251	236	16	will	will	AUX
easat-5251	236	17	likely	likely	ADV
easat-5251	236	18	show	show	VERB
easat-5251	236	19	their	their	PRON
easat-5251	236	20	support	support	NOUN
easat-5251	236	21	for	for	ADP
easat-5251	236	22	the	the	DET
easat-5251	236	23	brand	brand	NOUN
easat-5251	236	24	by	by	ADP
easat-5251	236	25	making	make	VERB
easat-5251	236	26	repeat	repeat	NOUN
easat-5251	236	27	purchases	purchase	NOUN
easat-5251	236	28	and	and	CCONJ
easat-5251	236	29	referring	refer	VERB
easat-5251	236	30	the	the	DET
easat-5251	236	31	brand	brand	NOUN
easat-5251	236	32	to	to	ADP
easat-5251	236	33	others	other	NOUN
easat-5251	236	34	[	[	X
easat-5251	236	35	6	6	NUM
easat-5251	236	36	,	,	PUNCT
easat-5251	236	37	9	9	NUM
easat-5251	236	38	]	]	PUNCT
easat-5251	236	39	.	.	PUNCT
easat-5251	237	1	nevertheless	nevertheless	ADV
easat-5251	237	2	,	,	PUNCT
easat-5251	237	3	it	it	PRON
easat-5251	237	4	also	also	ADV
easat-5251	237	5	underscores	underscore	VERB
easat-5251	237	6	the	the	DET
easat-5251	237	7	importance	importance	NOUN
easat-5251	237	8	of	of	ADP
easat-5251	237	9	sellers	seller	NOUN
easat-5251	237	10	who	who	PRON
easat-5251	237	11	can	can	AUX
easat-5251	237	12	provide	provide	VERB
easat-5251	237	13	value	value	NOUN
easat-5251	237	14	-	-	PUNCT
easat-5251	237	15	added	add	VERB
easat-5251	237	16	services	service	NOUN
easat-5251	237	17	,	,	PUNCT
easat-5251	237	18	such	such	ADJ
easat-5251	237	19	as	as	ADP
easat-5251	237	20	comprehensive	comprehensive	ADJ
easat-5251	237	21	information	information	NOUN
easat-5251	237	22	and	and	CCONJ
easat-5251	237	23	automated	automate	VERB
easat-5251	237	24	technologies	technology	NOUN
easat-5251	237	25	,	,	PUNCT
easat-5251	237	26	as	as	SCONJ
easat-5251	237	27	they	they	PRON
easat-5251	237	28	will	will	AUX
easat-5251	237	29	also	also	ADV
easat-5251	237	30	hold	hold	VERB
easat-5251	237	31	a	a	DET
easat-5251	237	32	competitive	competitive	ADJ
easat-5251	237	33	edge	edge	NOUN
easat-5251	237	34	in	in	ADP
easat-5251	237	35	the	the	DET
easat-5251	237	36	e	e	NOUN
easat-5251	237	37	-	-	NOUN
easat-5251	237	38	commerce	commerce	NOUN
easat-5251	237	39	market	market	NOUN
easat-5251	237	40	[	[	X
easat-5251	237	41	4	4	NUM
easat-5251	237	42	,	,	PUNCT
easat-5251	237	43	7	7	NUM
easat-5251	237	44	,	,	PUNCT
easat-5251	237	45	14	14	NUM
easat-5251	237	46	,	,	PUNCT
easat-5251	237	47	16	16	NUM
easat-5251	237	48	]	]	PUNCT
easat-5251	237	49	.	.	PUNCT
easat-5251	238	1	thus	thus	ADV
easat-5251	238	2	,	,	PUNCT
easat-5251	238	3	enhancing	enhance	VERB
easat-5251	238	4	aspects	aspect	NOUN
easat-5251	238	5	of	of	ADP
easat-5251	238	6	reverse	reverse	ADJ
easat-5251	238	7	logistics	logistic	NOUN
easat-5251	238	8	that	that	PRON
easat-5251	238	9	improve	improve	VERB
easat-5251	238	10	customer	customer	NOUN
easat-5251	238	11	perception	perception	NOUN
easat-5251	238	12	of	of	ADP
easat-5251	238	13	value	value	NOUN
easat-5251	238	14	by	by	ADP
easat-5251	238	15	optimizing	optimize	VERB
easat-5251	238	16	reverse	reverse	ADJ
easat-5251	238	17	supply	supply	NOUN
easat-5251	238	18	chains	chain	NOUN
easat-5251	238	19	will	will	AUX
easat-5251	238	20	be	be	AUX
easat-5251	238	21	a	a	DET
easat-5251	238	22	critical	critical	ADJ
easat-5251	238	23	strategy	strategy	NOUN
easat-5251	238	24	to	to	PART
easat-5251	238	25	ensure	ensure	VERB
easat-5251	238	26	long	long	ADJ
easat-5251	238	27	-	-	PUNCT
easat-5251	238	28	term	term	NOUN
easat-5251	238	29	customer	customer	NOUN
easat-5251	238	30	loyalty	loyalty	NOUN
easat-5251	238	31	[	[	X
easat-5251	238	32	6	6	NUM
easat-5251	238	33	,	,	PUNCT
easat-5251	238	34	14	14	NUM
easat-5251	238	35	,	,	PUNCT
easat-5251	238	36	15	15	NUM
easat-5251	238	37	]	]	PUNCT
easat-5251	238	38	.	.	PUNCT
easat-5251	239	1	the	the	DET
easat-5251	239	2	test	test	NOUN
easat-5251	239	3	results	result	NOUN
easat-5251	239	4	of	of	ADP
easat-5251	239	5	h4	h4	PROPN
easat-5251	239	6	suggests	suggest	VERB
easat-5251	239	7	that	that	SCONJ
easat-5251	239	8	the	the	DET
easat-5251	239	9	customer	customer	NOUN
easat-5251	239	10	experience	experience	NOUN
easat-5251	239	11	and	and	CCONJ
easat-5251	239	12	value	value	NOUN
easat-5251	239	13	perception	perception	NOUN
easat-5251	239	14	can	can	AUX
easat-5251	239	15	function	function	VERB
easat-5251	239	16	as	as	ADP
easat-5251	239	17	the	the	DET
easat-5251	239	18	statistically	statistically	ADV
easat-5251	239	19	significant	significant	ADJ
easat-5251	239	20	intervening	intervene	VERB
easat-5251	239	21	variables	variable	NOUN
easat-5251	239	22	between	between	ADP
easat-5251	239	23	the	the	DET
easat-5251	239	24	quality	quality	NOUN
easat-5251	239	25	of	of	ADP
easat-5251	239	26	reverse	reverse	ADJ
easat-5251	239	27	logistics	logistic	NOUN
easat-5251	239	28	of	of	ADP
easat-5251	239	29	e	e	NOUN
easat-5251	239	30	-	-	NOUN
easat-5251	239	31	commerce	commerce	NOUN
easat-5251	239	32	sellers	seller	NOUN
easat-5251	239	33	and	and	CCONJ
easat-5251	239	34	customer	customer	NOUN
easat-5251	239	35	loyalty	loyalty	NOUN
easat-5251	239	36	(	(	PUNCT
easat-5251	239	37	h4	h4	PROPN
easat-5251	239	38	)	)	PUNCT
easat-5251	239	39	;	;	PUNCT
easat-5251	239	40	in	in	ADP
easat-5251	239	41	other	other	ADJ
easat-5251	239	42	words	word	NOUN
easat-5251	239	43	,	,	PUNCT
easat-5251	239	44	the	the	DET
easat-5251	239	45	effective	effective	ADJ
easat-5251	239	46	management	management	NOUN
easat-5251	239	47	of	of	ADP
easat-5251	239	48	reverse	reverse	ADJ
easat-5251	239	49	logistics	logistic	NOUN
easat-5251	239	50	brings	bring	VERB
easat-5251	239	51	about	about	ADP
easat-5251	239	52	an	an	DET
easat-5251	239	53	effective	effective	ADJ
easat-5251	239	54	customer	customer	NOUN
easat-5251	239	55	experience	experience	NOUN
easat-5251	239	56	,	,	PUNCT
easat-5251	239	57	which	which	PRON
easat-5251	239	58	further	far	ADV
easat-5251	239	59	directly	directly	ADV
easat-5251	239	60	affects	affect	VERB
easat-5251	239	61	value	value	NOUN
easat-5251	239	62	perception	perception	NOUN
easat-5251	239	63	and	and	CCONJ
easat-5251	239	64	customer	customer	NOUN
easat-5251	239	65	loyalty	loyalty	NOUN
easat-5251	239	66	in	in	ADP
easat-5251	239	67	the	the	DET
easat-5251	239	68	long	long	ADJ
easat-5251	239	69	term	term	NOUN
easat-5251	240	1	[	[	X
easat-5251	240	2	1	1	NUM
easat-5251	240	3	,	,	PUNCT
easat-5251	240	4	2	2	NUM
easat-5251	240	5	,	,	PUNCT
easat-5251	240	6	6	6	NUM
easat-5251	240	7	]	]	PUNCT
easat-5251	240	8	.	.	PUNCT
easat-5251	241	1	when	when	SCONJ
easat-5251	241	2	customers	customer	NOUN
easat-5251	241	3	get	get	VERB
easat-5251	241	4	easy	easy	ADJ
easat-5251	241	5	,	,	PUNCT
easat-5251	241	6	swift	swift	ADJ
easat-5251	241	7	,	,	PUNCT
easat-5251	241	8	and	and	CCONJ
easat-5251	241	9	transparent	transparent	ADJ
easat-5251	241	10	return	return	NOUN
easat-5251	241	11	services	service	NOUN
easat-5251	241	12	,	,	PUNCT
easat-5251	241	13	they	they	PRON
easat-5251	241	14	are	be	AUX
easat-5251	241	15	likely	likely	ADJ
easat-5251	241	16	to	to	PART
easat-5251	241	17	be	be	AUX
easat-5251	241	18	content	content	NOUN
easat-5251	241	19	and	and	CCONJ
easat-5251	241	20	trust	trust	VERB
easat-5251	241	21	the	the	DET
easat-5251	241	22	seller	seller	NOUN
easat-5251	241	23	.	.	PUNCT
easat-5251	242	1	moreover	moreover	ADV
easat-5251	242	2	,	,	PUNCT
easat-5251	242	3	a	a	DET
easat-5251	242	4	positive	positive	ADJ
easat-5251	242	5	experience	experience	NOUN
easat-5251	242	6	of	of	ADP
easat-5251	242	7	the	the	DET
easat-5251	242	8	returning	return	VERB
easat-5251	242	9	process	process	NOUN
easat-5251	242	10	is	be	AUX
easat-5251	242	11	likely	likely	ADJ
easat-5251	242	12	to	to	PART
easat-5251	242	13	lead	lead	VERB
easat-5251	242	14	to	to	ADP
easat-5251	242	15	perceived	perceive	VERB
easat-5251	242	16	value	value	NOUN
easat-5251	242	17	and	and	CCONJ
easat-5251	242	18	perceived	perceive	VERB
easat-5251	242	19	professionalism	professionalism	NOUN
easat-5251	242	20	of	of	ADP
easat-5251	242	21	the	the	DET
easat-5251	242	22	seller	seller	NOUN
easat-5251	242	23	[	[	X
easat-5251	242	24	4	4	NUM
easat-5251	242	25	,	,	PUNCT
easat-5251	242	26	6	6	NUM
easat-5251	242	27	]	]	PUNCT
easat-5251	242	28	.	.	PUNCT
easat-5251	243	1	increasing	increase	VERB
easat-5251	243	2	the	the	DET
easat-5251	243	3	likelihood	likelihood	NOUN
easat-5251	243	4	of	of	ADP
easat-5251	243	5	recurring	recur	VERB
easat-5251	243	6	purchases	purchase	NOUN
easat-5251	243	7	from	from	ADP
easat-5251	243	8	the	the	DET
easat-5251	243	9	same	same	ADJ
easat-5251	243	10	seller	seller	NOUN
easat-5251	243	11	.	.	PUNCT
easat-5251	244	1	this	this	DET
easat-5251	244	2	finding	finding	NOUN
easat-5251	244	3	is	be	AUX
easat-5251	244	4	in	in	ADP
easat-5251	244	5	line	line	NOUN
easat-5251	244	6	with	with	ADP
easat-5251	244	7	previous	previous	ADJ
easat-5251	244	8	studies	study	NOUN
easat-5251	244	9	showing	show	VERB
easat-5251	244	10	that	that	PRON
easat-5251	244	11	simple	simple	ADJ
easat-5251	244	12	and	and	CCONJ
easat-5251	244	13	efficient	efficient	ADJ
easat-5251	244	14	returns	return	NOUN
easat-5251	244	15	enhance	enhance	VERB
easat-5251	244	16	customers	customer	NOUN
easat-5251	244	17	’	'	PUNCT
easat-5251	244	18	trust	trust	NOUN
easat-5251	244	19	in	in	ADP
easat-5251	244	20	,	,	PUNCT
easat-5251	244	21	and	and	CCONJ
easat-5251	244	22	long	long	ADJ
easat-5251	244	23	-	-	PUNCT
easat-5251	244	24	term	term	NOUN
easat-5251	244	25	relationships	relationship	NOUN
easat-5251	244	26	with	with	ADP
easat-5251	244	27	,	,	PUNCT
easat-5251	244	28	sellers	seller	NOUN
easat-5251	244	29	[	[	X
easat-5251	244	30	5	5	NUM
easat-5251	244	31	,	,	PUNCT
easat-5251	244	32	6	6	NUM
easat-5251	244	33	]	]	PUNCT
easat-5251	244	34	.	.	PUNCT
easat-5251	245	1	the	the	DET
easat-5251	245	2	research	research	NOUN
easat-5251	245	3	also	also	ADV
easat-5251	245	4	indicates	indicate	VERB
easat-5251	245	5	that	that	SCONJ
easat-5251	245	6	customers	customer	NOUN
easat-5251	245	7	consider	consider	VERB
easat-5251	245	8	fast	fast	ADJ
easat-5251	245	9	and	and	CCONJ
easat-5251	245	10	reasonable	reasonable	ADJ
easat-5251	245	11	fees	fee	NOUN
easat-5251	245	12	and	and	CCONJ
easat-5251	245	13	good	good	ADJ
easat-5251	245	14	support	support	NOUN
easat-5251	245	15	from	from	ADP
easat-5251	245	16	the	the	DET
easat-5251	245	17	seller	seller	NOUN
easat-5251	245	18	as	as	ADP
easat-5251	245	19	valuable	valuable	ADJ
easat-5251	245	20	services	service	NOUN
easat-5251	245	21	in	in	ADP
easat-5251	245	22	the	the	DET
easat-5251	245	23	quality	quality	NOUN
easat-5251	245	24	of	of	ADP
easat-5251	245	25	reverse	reverse	ADJ
easat-5251	245	26	logistics	logistic	NOUN
easat-5251	245	27	and	and	CCONJ
easat-5251	245	28	that	that	DET
easat-5251	245	29	value	value	NOUN
easat-5251	245	30	perception	perception	NOUN
easat-5251	245	31	is	be	AUX
easat-5251	245	32	quite	quite	ADV
easat-5251	245	33	essential	essential	ADJ
easat-5251	245	34	to	to	ADP
easat-5251	245	35	the	the	DET
easat-5251	245	36	relationship	relationship	NOUN
easat-5251	245	37	between	between	ADP
easat-5251	245	38	reverse	reverse	ADJ
easat-5251	245	39	logistics	logistic	NOUN
easat-5251	245	40	quality	quality	NOUN
easat-5251	245	41	and	and	CCONJ
easat-5251	245	42	customer	customer	NOUN
easat-5251	245	43	loyalty	loyalty	NOUN
easat-5251	245	44	.	.	PUNCT
easat-5251	246	1	that	that	PRON
easat-5251	246	2	promotes	promote	VERB
easat-5251	246	3	the	the	DET
easat-5251	246	4	behaviors	behavior	NOUN
easat-5251	246	5	of	of	ADP
easat-5251	246	6	doing	do	VERB
easat-5251	246	7	repeat	repeat	NOUN
easat-5251	246	8	business	business	NOUN
easat-5251	246	9	and	and	CCONJ
easat-5251	246	10	making	make	VERB
easat-5251	246	11	recommendations	recommendation	NOUN
easat-5251	246	12	to	to	ADP
easat-5251	246	13	others	other	NOUN
easat-5251	246	14	[	[	X
easat-5251	246	15	6	6	NUM
easat-5251	246	16	,	,	PUNCT
easat-5251	246	17	8	8	NUM
easat-5251	246	18	,	,	PUNCT
easat-5251	246	19	9	9	NUM
easat-5251	246	20	]	]	PUNCT
easat-5251	246	21	.	.	PUNCT
easat-5251	247	1	it	it	PRON
easat-5251	247	2	has	have	AUX
easat-5251	247	3	also	also	ADV
easat-5251	247	4	been	be	AUX
easat-5251	247	5	recognized	recognize	VERB
easat-5251	247	6	that	that	SCONJ
easat-5251	247	7	the	the	DET
easat-5251	247	8	integration	integration	NOUN
easat-5251	247	9	of	of	ADP
easat-5251	247	10	technology	technology	NOUN
easat-5251	247	11	to	to	PART
easat-5251	247	12	facilitate	facilitate	VERB
easat-5251	247	13	the	the	DET
easat-5251	247	14	return	return	NOUN
easat-5251	247	15	process	process	NOUN
easat-5251	247	16	,	,	PUNCT
easat-5251	247	17	such	such	ADJ
easat-5251	247	18	as	as	ADP
easat-5251	247	19	real	real	ADJ
easat-5251	247	20	-	-	PUNCT
easat-5251	247	21	time	time	NOUN
easat-5251	247	22	status	status	NOUN
easat-5251	247	23	notifications	notification	NOUN
easat-5251	247	24	and	and	CCONJ
easat-5251	247	25	automated	automated	ADJ
easat-5251	247	26	refunds	refund	NOUN
easat-5251	247	27	,	,	PUNCT
easat-5251	247	28	improves	improve	VERB
easat-5251	247	29	customers	customer	NOUN
easat-5251	247	30	’	’	PART
easat-5251	247	31	experience	experience	NOUN
easat-5251	247	32	and	and	CCONJ
easat-5251	247	33	heightens	heighten	VERB
easat-5251	247	34	satisfaction	satisfaction	NOUN
easat-5251	247	35	with	with	ADP
easat-5251	247	36	the	the	DET
easat-5251	247	37	return	return	NOUN
easat-5251	247	38	process	process	NOUN
easat-5251	247	39	[	[	X
easat-5251	247	40	2	2	NUM
easat-5251	247	41	,	,	PUNCT
easat-5251	247	42	14	14	NUM
easat-5251	247	43	,	,	PUNCT
easat-5251	247	44	15	15	NUM
easat-5251	247	45	]	]	PUNCT
easat-5251	247	46	.	.	PUNCT
easat-5251	248	1	5.1	5.1	NUM
easat-5251	248	2	.	.	PUNCT
easat-5251	249	1	research	research	NOUN
easat-5251	249	2	implication	implication	NOUN
easat-5251	249	3	and	and	CCONJ
easat-5251	249	4	future	future	ADJ
easat-5251	249	5	research	research	NOUN
easat-5251	249	6	directions	direction	NOUN
easat-5251	249	7	the	the	DET
easat-5251	249	8	research	research	NOUN
easat-5251	249	9	results	result	NOUN
easat-5251	249	10	can	can	AUX
easat-5251	249	11	be	be	AUX
easat-5251	249	12	classified	classify	VERB
easat-5251	249	13	into	into	ADP
easat-5251	249	14	two	two	NUM
easat-5251	249	15	points	point	NOUN
easat-5251	249	16	:	:	PUNCT
easat-5251	249	17	management	management	NOUN
easat-5251	249	18	and	and	CCONJ
easat-5251	249	19	academics	academic	NOUN
easat-5251	249	20	implications	implication	NOUN
easat-5251	249	21	.	.	PUNCT
easat-5251	250	1	for	for	ADP
easat-5251	250	2	the	the	DET
easat-5251	250	3	reverse	reverse	ADJ
easat-5251	250	4	logistics	logistic	NOUN
easat-5251	250	5	development	development	NOUN
easat-5251	250	6	with	with	ADP
easat-5251	250	7	more	more	ADJ
easat-5251	250	8	focus	focus	NOUN
easat-5251	250	9	,	,	PUNCT
easat-5251	250	10	the	the	DET
easat-5251	250	11	sellers	seller	NOUN
easat-5251	250	12	on	on	ADP
easat-5251	250	13	e	e	NOUN
easat-5251	250	14	-	-	NOUN
easat-5251	250	15	commerce	commerce	NOUN
easat-5251	250	16	platforms	platform	NOUN
easat-5251	250	17	,	,	PUNCT
easat-5251	250	18	in	in	ADP
easat-5251	250	19	management	management	NOUN
easat-5251	250	20	terms	term	NOUN
easat-5251	250	21	,	,	PUNCT
easat-5251	250	22	need	need	VERB
easat-5251	250	23	to	to	PART
easat-5251	250	24	improve	improve	VERB
easat-5251	250	25	the	the	DET
easat-5251	250	26	quality	quality	NOUN
easat-5251	250	27	of	of	ADP
easat-5251	250	28	reverse	reverse	ADJ
easat-5251	250	29	logistics	logistic	NOUN
easat-5251	250	30	from	from	ADP
easat-5251	250	31	the	the	DET
easat-5251	250	32	following	following	ADJ
easat-5251	250	33	aspects	aspect	NOUN
easat-5251	250	34	:	:	PUNCT
easat-5251	250	35	convenience	convenience	NOUN
easat-5251	250	36	,	,	PUNCT
easat-5251	250	37	transparency	transparency	NOUN
easat-5251	250	38	,	,	PUNCT
easat-5251	250	39	and	and	CCONJ
easat-5251	250	40	the	the	DET
easat-5251	250	41	use	use	NOUN
easat-5251	250	42	of	of	ADP
easat-5251	250	43	technology	technology	NOUN
easat-5251	250	44	to	to	PART
easat-5251	250	45	improve	improve	VERB
easat-5251	250	46	customer	customer	NOUN
easat-5251	250	47	experience	experience	NOUN
easat-5251	250	48	.	.	PUNCT
easat-5251	251	1	to	to	PART
easat-5251	251	2	eliminate	eliminate	VERB
easat-5251	251	3	errors	error	NOUN
easat-5251	251	4	in	in	ADP
easat-5251	251	5	the	the	DET
easat-5251	251	6	returns	return	NOUN
easat-5251	251	7	process	process	NOUN
easat-5251	251	8	,	,	PUNCT
easat-5251	251	9	a	a	DET
easat-5251	251	10	business	business	NOUN
easat-5251	251	11	must	must	AUX
easat-5251	251	12	establish	establish	VERB
easat-5251	251	13	digital	digital	ADJ
easat-5251	251	14	systems	system	NOUN
easat-5251	251	15	and	and	CCONJ
easat-5251	251	16	automation	automation	NOUN
easat-5251	251	17	,	,	PUNCT
easat-5251	251	18	for	for	ADP
easat-5251	251	19	example	example	NOUN
easat-5251	251	20	,	,	PUNCT
easat-5251	251	21	notification	notification	NOUN
easat-5251	251	22	of	of	ADP
easat-5251	251	23	status	status	NOUN
easat-5251	251	24	in	in	ADP
easat-5251	251	25	real	real	ADJ
easat-5251	251	26	time	time	NOUN
easat-5251	251	27	,	,	PUNCT
easat-5251	251	28	automatic	automatic	ADJ
easat-5251	251	29	refunds	refund	NOUN
easat-5251	251	30	,	,	PUNCT
easat-5251	251	31	or	or	CCONJ
easat-5251	251	32	accurate	accurate	ADJ
easat-5251	251	33	assessment	assessment	NOUN
easat-5251	251	34	of	of	ADP
easat-5251	251	35	requests	request	NOUN
easat-5251	251	36	for	for	ADP
easat-5251	251	37	return	return	NOUN
easat-5251	251	38	,	,	PUNCT
easat-5251	251	39	to	to	PART
easat-5251	251	40	speed	speed	VERB
easat-5251	251	41	up	up	ADP
easat-5251	251	42	the	the	DET
easat-5251	251	43	process	process	NOUN
easat-5251	251	44	and	and	CCONJ
easat-5251	251	45	the	the	DET
easat-5251	251	46	return	return	NOUN
easat-5251	251	47	process	process	NOUN
easat-5251	251	48	and	and	CCONJ
easat-5251	251	49	earn	earn	VERB
easat-5251	251	50	customer	customer	NOUN
easat-5251	251	51	trust	trust	NOUN
easat-5251	251	52	.	.	PUNCT
easat-5251	252	1	furthermore	furthermore	ADV
easat-5251	252	2	,	,	PUNCT
easat-5251	252	3	to	to	PART
easat-5251	252	4	decrease	decrease	VERB
easat-5251	252	5	dissatisfaction	dissatisfaction	NOUN
easat-5251	252	6	and	and	CCONJ
easat-5251	252	7	increase	increase	VERB
easat-5251	252	8	consumers	consumer	NOUN
easat-5251	252	9	`	`	PART
easat-5251	252	10	trust	trust	NOUN
easat-5251	252	11	in	in	ADP
easat-5251	252	12	the	the	DET
easat-5251	252	13	site	site	NOUN
easat-5251	252	14	,	,	PUNCT
easat-5251	252	15	clear	clear	ADJ
easat-5251	252	16	and	and	CCONJ
easat-5251	252	17	fair	fair	ADJ
easat-5251	252	18	return	return	NOUN
easat-5251	252	19	conditions	condition	NOUN
easat-5251	252	20	should	should	AUX
easat-5251	252	21	be	be	AUX
easat-5251	252	22	set	set	VERB
easat-5251	252	23	out	out	ADP
easat-5251	252	24	.	.	PUNCT
easat-5251	253	1	it	it	PRON
easat-5251	253	2	may	may	AUX
easat-5251	253	3	even	even	ADV
easat-5251	253	4	523	523	NUM
easat-5251	253	5	edelweiss	edelweiss	PROPN
easat-5251	253	6	applied	apply	VERB
easat-5251	253	7	science	science	NOUN
easat-5251	253	8	and	and	CCONJ
easat-5251	253	9	technology	technology	NOUN
easat-5251	253	10	issn	issn	PROPN
easat-5251	253	11	:	:	PUNCT
easat-5251	253	12	2576	2576	NUM
easat-5251	253	13	-	-	SYM
easat-5251	253	14	8484	8484	NUM
easat-5251	253	15	vol	vol	NOUN
easat-5251	253	16	.	.	PROPN
easat-5251	254	1	9	9	NUM
easat-5251	254	2	,	,	PUNCT
easat-5251	254	3	no	no	INTJ
easat-5251	254	4	.	.	NOUN
easat-5251	255	1	3	3	NUM
easat-5251	255	2	:	:	PUNCT
easat-5251	255	3	511	511	NUM
easat-5251	255	4	-	-	SYM
easat-5251	255	5	526	526	NUM
easat-5251	255	6	,	,	PUNCT
easat-5251	255	7	2024	2024	NUM
easat-5251	255	8	doi	doi	NOUN
easat-5251	255	9	:	:	PUNCT
easat-5251	255	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	255	11	©	©	PROPN
easat-5251	255	12	2025	2025	NUM
easat-5251	255	13	by	by	ADP
easat-5251	255	14	the	the	DET
easat-5251	255	15	authors	author	NOUN
easat-5251	255	16	;	;	PUNCT
easat-5251	255	17	licensee	licensee	PROPN
easat-5251	255	18	learning	learn	VERB
easat-5251	255	19	gate	gate	NOUN
easat-5251	255	20	make	make	VERB
easat-5251	255	21	sense	sense	NOUN
easat-5251	255	22	for	for	SCONJ
easat-5251	255	23	businesses	business	NOUN
easat-5251	255	24	to	to	PART
easat-5251	255	25	offer	offer	VERB
easat-5251	255	26	value	value	NOUN
easat-5251	255	27	-	-	PUNCT
easat-5251	255	28	added	add	VERB
easat-5251	255	29	services	service	NOUN
easat-5251	255	30	,	,	PUNCT
easat-5251	255	31	such	such	ADJ
easat-5251	255	32	as	as	ADP
easat-5251	255	33	home	home	NOUN
easat-5251	255	34	return	return	NOUN
easat-5251	255	35	services	service	NOUN
easat-5251	255	36	or	or	CCONJ
easat-5251	255	37	tailored	tailor	VERB
easat-5251	255	38	product	product	NOUN
easat-5251	255	39	advice	advice	NOUN
easat-5251	255	40	,	,	PUNCT
easat-5251	255	41	to	to	PART
easat-5251	255	42	help	help	VERB
easat-5251	255	43	mitigate	mitigate	VERB
easat-5251	255	44	return	return	NOUN
easat-5251	255	45	issues	issue	NOUN
easat-5251	255	46	.	.	PUNCT
easat-5251	256	1	academically	academically	ADV
easat-5251	256	2	,	,	PUNCT
easat-5251	256	3	this	this	DET
easat-5251	256	4	study	study	NOUN
easat-5251	256	5	contributes	contribute	VERB
easat-5251	256	6	to	to	ADP
easat-5251	256	7	the	the	DET
easat-5251	256	8	literature	literature	NOUN
easat-5251	256	9	in	in	ADP
easat-5251	256	10	terms	term	NOUN
easat-5251	256	11	of	of	ADP
easat-5251	256	12	exploring	explore	VERB
easat-5251	256	13	the	the	DET
easat-5251	256	14	mediating	mediate	VERB
easat-5251	256	15	role	role	NOUN
easat-5251	256	16	of	of	ADP
easat-5251	256	17	customer	customer	NOUN
easat-5251	256	18	experience	experience	NOUN
easat-5251	256	19	and	and	CCONJ
easat-5251	256	20	perceived	perceive	VERB
easat-5251	256	21	value	value	NOUN
easat-5251	256	22	as	as	ADP
easat-5251	256	23	important	important	ADJ
easat-5251	256	24	mechanisms	mechanism	NOUN
easat-5251	256	25	linking	link	VERB
easat-5251	256	26	the	the	DET
easat-5251	256	27	two	two	NUM
easat-5251	256	28	concepts	concept	NOUN
easat-5251	256	29	:	:	PUNCT
easat-5251	256	30	reverse	reverse	VERB
easat-5251	256	31	logistics	logistic	NOUN
easat-5251	256	32	quality	quality	NOUN
easat-5251	256	33	and	and	CCONJ
easat-5251	256	34	customer	customer	NOUN
easat-5251	256	35	loyalty	loyalty	NOUN
easat-5251	256	36	.	.	PUNCT
easat-5251	257	1	the	the	DET
easat-5251	257	2	findings	finding	NOUN
easat-5251	257	3	also	also	ADV
easat-5251	257	4	validate	validate	VERB
easat-5251	257	5	the	the	DET
easat-5251	257	6	notion	notion	NOUN
easat-5251	257	7	that	that	SCONJ
easat-5251	257	8	customer	customer	NOUN
easat-5251	257	9	satisfaction	satisfaction	NOUN
easat-5251	257	10	is	be	AUX
easat-5251	257	11	not	not	PART
easat-5251	257	12	just	just	ADV
easat-5251	257	13	about	about	ADP
easat-5251	257	14	the	the	DET
easat-5251	257	15	returns	return	NOUN
easat-5251	257	16	process	process	NOUN
easat-5251	257	17	itself	itself	PRON
easat-5251	257	18	but	but	CCONJ
easat-5251	257	19	about	about	ADP
easat-5251	257	20	the	the	DET
easat-5251	257	21	impression	impression	NOUN
easat-5251	257	22	that	that	SCONJ
easat-5251	257	23	the	the	DET
easat-5251	257	24	process	process	NOUN
easat-5251	257	25	is	be	AUX
easat-5251	257	26	valuable	valuable	ADJ
easat-5251	257	27	and	and	CCONJ
easat-5251	257	28	seamless	seamless	ADJ
easat-5251	257	29	.	.	PUNCT
easat-5251	258	1	5.2	5.2	NUM
easat-5251	258	2	.	.	PUNCT
easat-5251	259	1	future	future	ADJ
easat-5251	259	2	research	research	NOUN
easat-5251	259	3	directions	direction	NOUN
easat-5251	259	4	the	the	DET
easat-5251	259	5	relationship	relationship	NOUN
easat-5251	259	6	between	between	ADP
easat-5251	259	7	reverse	reverse	ADJ
easat-5251	259	8	logistics	logistic	NOUN
easat-5251	259	9	quality	quality	NOUN
easat-5251	259	10	and	and	CCONJ
easat-5251	259	11	customer	customer	NOUN
easat-5251	259	12	loyalty	loyalty	NOUN
easat-5251	259	13	may	may	AUX
easat-5251	259	14	be	be	AUX
easat-5251	259	15	a	a	DET
easat-5251	259	16	point	point	NOUN
easat-5251	259	17	for	for	ADP
easat-5251	259	18	adding	add	VERB
easat-5251	259	19	further	further	ADJ
easat-5251	259	20	knowledge	knowledge	NOUN
easat-5251	259	21	to	to	ADP
easat-5251	259	22	a	a	DET
easat-5251	259	23	related	related	ADJ
easat-5251	259	24	research	research	NOUN
easat-5251	259	25	field	field	NOUN
easat-5251	259	26	,	,	PUNCT
easat-5251	259	27	and	and	CCONJ
easat-5251	259	28	the	the	DET
easat-5251	259	29	research	research	NOUN
easat-5251	259	30	scope	scope	NOUN
easat-5251	259	31	should	should	AUX
easat-5251	259	32	be	be	AUX
easat-5251	259	33	extended	extend	VERB
easat-5251	259	34	in	in	ADP
easat-5251	259	35	many	many	ADJ
easat-5251	259	36	dimensions	dimension	NOUN
easat-5251	259	37	.	.	PUNCT
easat-5251	260	1	in	in	ADP
easat-5251	260	2	particular	particular	ADJ
easat-5251	260	3	,	,	PUNCT
easat-5251	260	4	a	a	DET
easat-5251	260	5	comparative	comparative	ADJ
easat-5251	260	6	study	study	NOUN
easat-5251	260	7	that	that	PRON
easat-5251	260	8	can	can	AUX
easat-5251	260	9	compare	compare	VERB
easat-5251	260	10	platforms	platform	NOUN
easat-5251	260	11	,	,	PUNCT
easat-5251	260	12	such	such	ADJ
easat-5251	260	13	as	as	ADP
easat-5251	260	14	marketplace	marketplace	NOUN
easat-5251	260	15	platform	platform	NOUN
easat-5251	260	16	and	and	CCONJ
easat-5251	260	17	direct	direct	ADJ
easat-5251	260	18	-	-	PUNCT
easat-5251	260	19	to	to	ADP
easat-5251	260	20	-	-	PUNCT
easat-5251	260	21	consumer	consumer	NOUN
easat-5251	260	22	platform	platform	NOUN
easat-5251	260	23	,	,	PUNCT
easat-5251	260	24	can	can	AUX
easat-5251	260	25	be	be	AUX
easat-5251	260	26	designed	design	VERB
easat-5251	260	27	in	in	ADP
easat-5251	260	28	order	order	NOUN
easat-5251	260	29	to	to	PART
easat-5251	260	30	analyze	analyze	VERB
easat-5251	260	31	to	to	ADP
easat-5251	260	32	what	what	DET
easat-5251	260	33	extent	extent	NOUN
easat-5251	260	34	the	the	DET
easat-5251	260	35	type	type	NOUN
easat-5251	260	36	of	of	ADP
easat-5251	260	37	return	return	NOUN
easat-5251	260	38	policy	policy	NOUN
easat-5251	260	39	can	can	AUX
easat-5251	260	40	affect	affect	VERB
easat-5251	260	41	customer	customer	NOUN
easat-5251	260	42	behavior	behavior	NOUN
easat-5251	260	43	differently	differently	ADV
easat-5251	260	44	.	.	PUNCT
easat-5251	261	1	next	next	ADV
easat-5251	261	2	,	,	PUNCT
easat-5251	261	3	the	the	DET
easat-5251	261	4	internal	internal	ADJ
easat-5251	261	5	psychological	psychological	ADJ
easat-5251	261	6	and	and	CCONJ
easat-5251	261	7	behavioral	behavioral	ADJ
easat-5251	261	8	drivers	driver	NOUN
easat-5251	261	9	of	of	ADP
easat-5251	261	10	value	value	NOUN
easat-5251	261	11	perception	perception	NOUN
easat-5251	261	12	and	and	CCONJ
easat-5251	261	13	loyalty	loyalty	NOUN
easat-5251	261	14	among	among	ADP
easat-5251	261	15	customers	customer	NOUN
easat-5251	261	16	,	,	PUNCT
easat-5251	261	17	like	like	ADP
easat-5251	261	18	emotion	emotion	NOUN
easat-5251	261	19	,	,	PUNCT
easat-5251	261	20	trust	trust	NOUN
easat-5251	261	21	,	,	PUNCT
easat-5251	261	22	or	or	CCONJ
easat-5251	261	23	switching	switch	VERB
easat-5251	261	24	intention	intention	NOUN
easat-5251	261	25	,	,	PUNCT
easat-5251	261	26	related	relate	VERB
easat-5251	261	27	to	to	ADP
easat-5251	261	28	the	the	DET
easat-5251	261	29	return	return	NOUN
easat-5251	261	30	process	process	NOUN
easat-5251	261	31	should	should	AUX
easat-5251	261	32	be	be	AUX
easat-5251	261	33	examined	examine	VERB
easat-5251	261	34	.	.	PUNCT
easat-5251	262	1	finally	finally	ADV
easat-5251	262	2	,	,	PUNCT
easat-5251	262	3	the	the	DET
easat-5251	262	4	study	study	NOUN
easat-5251	262	5	should	should	AUX
easat-5251	262	6	consider	consider	VERB
easat-5251	262	7	the	the	DET
easat-5251	262	8	influence	influence	NOUN
easat-5251	262	9	of	of	ADP
easat-5251	262	10	cultural	cultural	ADJ
easat-5251	262	11	factors	factor	NOUN
easat-5251	262	12	and	and	CCONJ
easat-5251	262	13	country	country	NOUN
easat-5251	262	14	-	-	PUNCT
easat-5251	262	15	level	level	NOUN
easat-5251	262	16	factors	factor	NOUN
easat-5251	262	17	,	,	PUNCT
easat-5251	262	18	for	for	ADP
easat-5251	262	19	example	example	NOUN
easat-5251	262	20	by	by	ADP
easat-5251	262	21	analyzing	analyze	VERB
easat-5251	262	22	customer	customer	NOUN
easat-5251	262	23	behavior	behavior	NOUN
easat-5251	262	24	in	in	ADP
easat-5251	262	25	developed	develop	VERB
easat-5251	262	26	markets	market	NOUN
easat-5251	262	27	and	and	CCONJ
easat-5251	262	28	emerging	emerge	VERB
easat-5251	262	29	markets	market	NOUN
easat-5251	262	30	to	to	PART
easat-5251	262	31	identify	identify	VERB
easat-5251	262	32	differences	difference	NOUN
easat-5251	262	33	in	in	ADP
easat-5251	262	34	terms	term	NOUN
easat-5251	262	35	of	of	ADP
easat-5251	262	36	the	the	DET
easat-5251	262	37	return	return	NOUN
easat-5251	262	38	process	process	NOUN
easat-5251	262	39	and	and	CCONJ
easat-5251	262	40	after	after	ADP
easat-5251	262	41	-	-	PUNCT
easat-5251	262	42	sales	sale	NOUN
easat-5251	262	43	service	service	NOUN
easat-5251	262	44	expectations	expectation	NOUN
easat-5251	262	45	.	.	PUNCT
easat-5251	263	1	also	also	ADV
easat-5251	263	2	,	,	PUNCT
easat-5251	263	3	the	the	DET
easat-5251	263	4	role	role	NOUN
easat-5251	263	5	of	of	ADP
easat-5251	263	6	technologies	technology	NOUN
easat-5251	263	7	like	like	ADP
easat-5251	263	8	digital	digital	PROPN
easat-5251	263	9	and	and	CCONJ
easat-5251	263	10	blockchain	blockchain	PROPN
easat-5251	263	11	in	in	ADP
easat-5251	263	12	enhancing	enhance	VERB
easat-5251	263	13	the	the	DET
easat-5251	263	14	transparency	transparency	NOUN
easat-5251	263	15	and	and	CCONJ
easat-5251	263	16	efficiency	efficiency	NOUN
easat-5251	263	17	of	of	ADP
easat-5251	263	18	the	the	DET
easat-5251	263	19	reverse	reverse	ADJ
easat-5251	263	20	logistics	logistic	NOUN
easat-5251	263	21	system	system	NOUN
easat-5251	263	22	and	and	CCONJ
easat-5251	263	23	the	the	DET
easat-5251	263	24	possibility	possibility	NOUN
easat-5251	263	25	of	of	ADP
easat-5251	263	26	implementing	implement	VERB
easat-5251	263	27	circular	circular	ADJ
easat-5251	263	28	logistics	logistic	NOUN
easat-5251	263	29	concepts	concept	NOUN
easat-5251	263	30	to	to	PART
easat-5251	263	31	establish	establish	VERB
easat-5251	263	32	an	an	DET
easat-5251	263	33	eco	eco	NOUN
easat-5251	263	34	-	-	PUNCT
easat-5251	263	35	friendly	friendly	ADJ
easat-5251	263	36	system	system	NOUN
easat-5251	263	37	with	with	ADP
easat-5251	263	38	lower	low	ADJ
easat-5251	263	39	prices	price	NOUN
easat-5251	263	40	for	for	ADP
easat-5251	263	41	the	the	DET
easat-5251	263	42	sellers	seller	NOUN
easat-5251	263	43	are	be	AUX
easat-5251	263	44	recommended	recommend	VERB
easat-5251	263	45	for	for	ADP
easat-5251	263	46	researching	research	VERB
easat-5251	263	47	.	.	PUNCT
easat-5251	264	1	finally	finally	ADV
easat-5251	264	2	,	,	PUNCT
easat-5251	264	3	the	the	DET
easat-5251	264	4	long	long	ADJ
easat-5251	264	5	-	-	PUNCT
easat-5251	264	6	term	term	NOUN
easat-5251	264	7	consequences	consequence	NOUN
easat-5251	264	8	of	of	ADP
easat-5251	264	9	return	return	NOUN
easat-5251	264	10	policies	policy	NOUN
easat-5251	264	11	on	on	ADP
easat-5251	264	12	customer	customer	NOUN
easat-5251	264	13	loyalty	loyalty	NOUN
easat-5251	264	14	need	need	VERB
easat-5251	264	15	to	to	PART
easat-5251	264	16	be	be	AUX
easat-5251	264	17	investigated	investigate	VERB
easat-5251	264	18	.	.	PUNCT
easat-5251	265	1	this	this	DET
easat-5251	265	2	issue	issue	NOUN
easat-5251	265	3	can	can	AUX
easat-5251	265	4	be	be	AUX
easat-5251	265	5	addressed	address	VERB
easat-5251	265	6	by	by	ADP
easat-5251	265	7	using	use	VERB
easat-5251	265	8	behavioral	behavioral	ADJ
easat-5251	265	9	data	datum	NOUN
easat-5251	265	10	from	from	ADP
easat-5251	265	11	e	e	NOUN
easat-5251	265	12	-	-	NOUN
easat-5251	265	13	commerce	commerce	NOUN
easat-5251	265	14	platforms	platform	NOUN
easat-5251	265	15	rather	rather	ADV
easat-5251	265	16	than	than	ADP
easat-5251	265	17	questionnaire	questionnaire	NOUN
easat-5251	265	18	data	datum	NOUN
easat-5251	265	19	,	,	PUNCT
easat-5251	265	20	thus	thus	ADV
easat-5251	265	21	generating	generate	VERB
easat-5251	265	22	accurate	accurate	ADJ
easat-5251	265	23	and	and	CCONJ
easat-5251	265	24	business	business	NOUN
easat-5251	265	25	-	-	PUNCT
easat-5251	265	26	oriented	orient	VERB
easat-5251	265	27	results	result	NOUN
easat-5251	265	28	.	.	PUNCT
easat-5251	266	1	6	6	X
easat-5251	266	2	.	.	X
easat-5251	266	3	conclusion	conclusion	VERB
easat-5251	266	4	the	the	DET
easat-5251	266	5	purpose	purpose	NOUN
easat-5251	266	6	of	of	ADP
easat-5251	266	7	this	this	DET
easat-5251	266	8	study	study	NOUN
easat-5251	266	9	is	be	AUX
easat-5251	266	10	to	to	PART
easat-5251	266	11	investigate	investigate	VERB
easat-5251	266	12	the	the	DET
easat-5251	266	13	impact	impact	NOUN
easat-5251	266	14	of	of	ADP
easat-5251	266	15	e	e	NOUN
easat-5251	266	16	-	-	ADJ
easat-5251	266	17	reverse	reverse	ADJ
easat-5251	266	18	logistics	logistic	NOUN
easat-5251	266	19	quality	quality	NOUN
easat-5251	266	20	,	,	PUNCT
easat-5251	266	21	customer	customer	NOUN
easat-5251	266	22	experience	experience	NOUN
easat-5251	266	23	,	,	PUNCT
easat-5251	266	24	perceived	perceive	VERB
easat-5251	266	25	value	value	NOUN
easat-5251	266	26	,	,	PUNCT
easat-5251	266	27	and	and	CCONJ
easat-5251	266	28	customer	customer	NOUN
easat-5251	266	29	loyalty	loyalty	NOUN
easat-5251	266	30	on	on	ADP
easat-5251	266	31	thai	thai	PROPN
easat-5251	266	32	e	e	PROPN
easat-5251	266	33	-	-	PROPN
easat-5251	266	34	commerce	commerce	NOUN
easat-5251	266	35	platforms	platform	NOUN
easat-5251	266	36	.	.	PUNCT
easat-5251	267	1	the	the	DET
easat-5251	267	2	results	result	NOUN
easat-5251	267	3	showed	show	VERB
easat-5251	267	4	that	that	SCONJ
easat-5251	267	5	e	e	NOUN
easat-5251	267	6	-	-	ADJ
easat-5251	267	7	reverse	reverse	ADJ
easat-5251	267	8	logistics	logistic	NOUN
easat-5251	267	9	quality	quality	NOUN
easat-5251	267	10	did	do	AUX
easat-5251	267	11	not	not	PART
easat-5251	267	12	directly	directly	ADV
easat-5251	267	13	influence	influence	VERB
easat-5251	267	14	customer	customer	NOUN
easat-5251	267	15	satisfaction	satisfaction	NOUN
easat-5251	267	16	but	but	CCONJ
easat-5251	267	17	acted	act	VERB
easat-5251	267	18	as	as	ADP
easat-5251	267	19	an	an	DET
easat-5251	267	20	indirect	indirect	ADJ
easat-5251	267	21	relation	relation	NOUN
easat-5251	267	22	through	through	ADP
easat-5251	267	23	experience	experience	NOUN
easat-5251	267	24	and	and	CCONJ
easat-5251	267	25	perceived	perceive	VERB
easat-5251	267	26	value	value	NOUN
easat-5251	267	27	.	.	PUNCT
easat-5251	268	1	convenient	convenient	ADJ
easat-5251	268	2	,	,	PUNCT
easat-5251	268	3	fast	fast	ADJ
easat-5251	268	4	and	and	CCONJ
easat-5251	268	5	transparent	transparent	ADJ
easat-5251	268	6	returns	return	NOUN
easat-5251	268	7	services	service	NOUN
easat-5251	268	8	are	be	AUX
easat-5251	268	9	perceived	perceive	VERB
easat-5251	268	10	as	as	ADP
easat-5251	268	11	adding	add	VERB
easat-5251	268	12	value	value	NOUN
easat-5251	268	13	to	to	ADP
easat-5251	268	14	the	the	DET
easat-5251	268	15	return	return	NOUN
easat-5251	268	16	process	process	NOUN
easat-5251	268	17	,	,	PUNCT
easat-5251	268	18	which	which	PRON
easat-5251	268	19	fosters	foster	VERB
easat-5251	268	20	customer	customer	NOUN
easat-5251	268	21	loyalty	loyalty	NOUN
easat-5251	268	22	.	.	PUNCT
easat-5251	269	1	taking	take	VERB
easat-5251	269	2	a	a	DET
easat-5251	269	3	practical	practical	ADJ
easat-5251	269	4	approach	approach	NOUN
easat-5251	269	5	,	,	PUNCT
easat-5251	269	6	sellers	seller	NOUN
easat-5251	269	7	must	must	AUX
easat-5251	269	8	create	create	VERB
easat-5251	269	9	e	e	ADJ
easat-5251	269	10	-	-	ADJ
easat-5251	269	11	reverse	reverse	ADJ
easat-5251	269	12	logistics	logistic	NOUN
easat-5251	269	13	quality	quality	NOUN
easat-5251	269	14	by	by	ADP
easat-5251	269	15	leveraging	leverage	VERB
easat-5251	269	16	technologies	technology	NOUN
easat-5251	269	17	like	like	ADP
easat-5251	269	18	digital	digital	NOUN
easat-5251	269	19	,	,	PUNCT
easat-5251	269	20	automation	automation	NOUN
easat-5251	269	21	,	,	PUNCT
easat-5251	269	22	and	and	CCONJ
easat-5251	269	23	blockchain	blockchain	NOUN
easat-5251	269	24	to	to	PART
easat-5251	269	25	create	create	VERB
easat-5251	269	26	transparency	transparency	NOUN
easat-5251	269	27	,	,	PUNCT
easat-5251	269	28	eliminate	eliminate	VERB
easat-5251	269	29	errors	error	NOUN
easat-5251	269	30	,	,	PUNCT
easat-5251	269	31	and	and	CCONJ
easat-5251	269	32	create	create	VERB
easat-5251	269	33	trust	trust	NOUN
easat-5251	269	34	in	in	ADP
easat-5251	269	35	the	the	DET
easat-5251	269	36	return	return	NOUN
easat-5251	269	37	process	process	NOUN
easat-5251	269	38	.	.	PUNCT
easat-5251	270	1	also	also	ADV
easat-5251	270	2	,	,	PUNCT
easat-5251	270	3	by	by	ADP
easat-5251	270	4	improving	improve	VERB
easat-5251	270	5	fair	fair	ADJ
easat-5251	270	6	return	return	NOUN
easat-5251	270	7	conditions	condition	NOUN
easat-5251	270	8	and	and	CCONJ
easat-5251	270	9	offering	offer	VERB
easat-5251	270	10	additional	additional	ADJ
easat-5251	270	11	services	service	NOUN
easat-5251	270	12	,	,	PUNCT
easat-5251	270	13	such	such	ADJ
easat-5251	270	14	as	as	ADP
easat-5251	270	15	return	return	NOUN
easat-5251	270	16	collection	collection	NOUN
easat-5251	270	17	at	at	ADP
easat-5251	270	18	home	home	NOUN
easat-5251	270	19	,	,	PUNCT
easat-5251	270	20	customer	customer	NOUN
easat-5251	270	21	experience	experience	NOUN
easat-5251	270	22	can	can	AUX
easat-5251	270	23	be	be	AUX
easat-5251	270	24	improved	improve	VERB
easat-5251	270	25	.	.	PUNCT
easat-5251	271	1	more	more	ADJ
easat-5251	271	2	studies	study	NOUN
easat-5251	271	3	are	be	AUX
easat-5251	271	4	needed	need	VERB
easat-5251	271	5	to	to	PART
easat-5251	271	6	investigate	investigate	VERB
easat-5251	271	7	differences	difference	NOUN
easat-5251	271	8	in	in	ADP
easat-5251	271	9	e	e	NOUN
easat-5251	271	10	-	-	ADJ
easat-5251	271	11	reverse	reverse	ADJ
easat-5251	271	12	logistics	logistic	NOUN
easat-5251	271	13	quality	quality	NOUN
easat-5251	271	14	occurring	occur	VERB
easat-5251	271	15	in	in	ADP
easat-5251	271	16	various	various	ADJ
easat-5251	271	17	types	type	NOUN
easat-5251	271	18	of	of	ADP
easat-5251	271	19	e	e	NOUN
easat-5251	271	20	-	-	NOUN
easat-5251	271	21	commerce	commerce	NOUN
easat-5251	271	22	platforms	platform	NOUN
easat-5251	271	23	,	,	PUNCT
easat-5251	271	24	investigate	investigate	VERB
easat-5251	271	25	psychological	psychological	ADJ
easat-5251	271	26	factors	factor	NOUN
easat-5251	271	27	such	such	ADJ
easat-5251	271	28	as	as	ADP
easat-5251	271	29	trust	trust	NOUN
easat-5251	271	30	and	and	CCONJ
easat-5251	271	31	intention	intention	NOUN
easat-5251	271	32	to	to	PART
easat-5251	271	33	switch	switch	VERB
easat-5251	271	34	platforms	platform	NOUN
easat-5251	271	35	,	,	PUNCT
easat-5251	271	36	and	and	CCONJ
easat-5251	271	37	use	use	VERB
easat-5251	271	38	big	big	ADJ
easat-5251	271	39	data	datum	NOUN
easat-5251	271	40	and	and	CCONJ
easat-5251	271	41	machine	machine	NOUN
easat-5251	271	42	learning	learn	VERB
easat-5251	271	43	to	to	PART
easat-5251	271	44	study	study	VERB
easat-5251	271	45	the	the	DET
easat-5251	271	46	longer	long	ADJ
easat-5251	271	47	-	-	PUNCT
easat-5251	271	48	term	term	NOUN
easat-5251	271	49	effects	effect	NOUN
easat-5251	271	50	of	of	ADP
easat-5251	271	51	returns	return	NOUN
easat-5251	271	52	on	on	ADP
easat-5251	271	53	customer	customer	NOUN
easat-5251	271	54	behavior	behavior	NOUN
easat-5251	271	55	to	to	PART
easat-5251	271	56	develop	develop	VERB
easat-5251	271	57	both	both	CCONJ
easat-5251	271	58	effective	effective	ADJ
easat-5251	271	59	and	and	CCONJ
easat-5251	271	60	sustainable	sustainable	ADJ
easat-5251	271	61	approaches	approach	NOUN
easat-5251	271	62	for	for	ADP
easat-5251	271	63	e	e	NOUN
easat-5251	271	64	-	-	NOUN
easat-5251	271	65	commerce	commerce	NOUN
easat-5251	271	66	businesses	business	NOUN
easat-5251	271	67	.	.	PUNCT
easat-5251	272	1	funding	funding	NOUN
easat-5251	272	2	:	:	PUNCT
easat-5251	272	3	this	this	DET
easat-5251	272	4	study	study	NOUN
easat-5251	272	5	received	receive	VERB
easat-5251	272	6	no	no	DET
easat-5251	272	7	specific	specific	ADJ
easat-5251	272	8	financial	financial	ADJ
easat-5251	272	9	support	support	NOUN
easat-5251	272	10	.	.	PUNCT
easat-5251	273	1	institutional	institutional	ADJ
easat-5251	273	2	review	review	PROPN
easat-5251	273	3	board	board	NOUN
easat-5251	273	4	statement	statement	NOUN
easat-5251	273	5	:	:	PUNCT
easat-5251	273	6	the	the	DET
easat-5251	273	7	ethical	ethical	ADJ
easat-5251	273	8	committee	committee	NOUN
easat-5251	273	9	of	of	ADP
easat-5251	273	10	rajamangala	rajamangala	PROPN
easat-5251	273	11	university	university	PROPN
easat-5251	273	12	of	of	ADP
easat-5251	273	13	technology	technology	PROPN
easat-5251	273	14	thanyaburi	thanyaburi	PROPN
easat-5251	273	15	,	,	PUNCT
easat-5251	273	16	thailand	thailand	PROPN
easat-5251	273	17	,	,	PUNCT
easat-5251	273	18	has	have	AUX
easat-5251	273	19	granted	grant	VERB
easat-5251	273	20	approval	approval	NOUN
easat-5251	273	21	for	for	ADP
easat-5251	273	22	this	this	DET
easat-5251	273	23	study	study	NOUN
easat-5251	273	24	.	.	PUNCT
easat-5251	274	1	524	524	NUM
easat-5251	274	2	edelweiss	edelweiss	PROPN
easat-5251	274	3	applied	apply	VERB
easat-5251	274	4	science	science	NOUN
easat-5251	274	5	and	and	CCONJ
easat-5251	274	6	technology	technology	NOUN
easat-5251	274	7	issn	issn	PROPN
easat-5251	274	8	:	:	PUNCT
easat-5251	274	9	2576	2576	NUM
easat-5251	274	10	-	-	SYM
easat-5251	274	11	8484	8484	NUM
easat-5251	274	12	vol	vol	NOUN
easat-5251	274	13	.	.	PROPN
easat-5251	275	1	9	9	NUM
easat-5251	275	2	,	,	PUNCT
easat-5251	275	3	no	no	INTJ
easat-5251	275	4	.	.	NOUN
easat-5251	276	1	3	3	NUM
easat-5251	276	2	:	:	PUNCT
easat-5251	276	3	511	511	NUM
easat-5251	276	4	-	-	SYM
easat-5251	276	5	526	526	NUM
easat-5251	276	6	,	,	PUNCT
easat-5251	276	7	2024	2024	NUM
easat-5251	276	8	doi	doi	NOUN
easat-5251	276	9	:	:	PUNCT
easat-5251	276	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	276	11	©	©	PROPN
easat-5251	276	12	2025	2025	NUM
easat-5251	276	13	by	by	ADP
easat-5251	276	14	the	the	DET
easat-5251	276	15	authors	author	NOUN
easat-5251	276	16	;	;	PUNCT
easat-5251	276	17	licensee	licensee	PROPN
easat-5251	276	18	learning	learn	VERB
easat-5251	276	19	gate	gate	NOUN
easat-5251	276	20	transparency	transparency	NOUN
easat-5251	276	21	:	:	PUNCT
easat-5251	276	22	the	the	DET
easat-5251	276	23	authors	author	NOUN
easat-5251	276	24	confirm	confirm	VERB
easat-5251	276	25	that	that	SCONJ
easat-5251	276	26	the	the	DET
easat-5251	276	27	manuscript	manuscript	NOUN
easat-5251	276	28	is	be	AUX
easat-5251	276	29	an	an	DET
easat-5251	276	30	honest	honest	ADJ
easat-5251	276	31	,	,	PUNCT
easat-5251	276	32	accurate	accurate	ADJ
easat-5251	276	33	and	and	CCONJ
easat-5251	276	34	transparent	transparent	ADJ
easat-5251	276	35	account	account	NOUN
easat-5251	276	36	of	of	ADP
easat-5251	276	37	the	the	DET
easat-5251	276	38	study	study	NOUN
easat-5251	276	39	that	that	SCONJ
easat-5251	276	40	no	no	DET
easat-5251	276	41	vital	vital	ADJ
easat-5251	276	42	features	feature	NOUN
easat-5251	276	43	of	of	ADP
easat-5251	276	44	the	the	DET
easat-5251	276	45	study	study	NOUN
easat-5251	276	46	have	have	AUX
easat-5251	276	47	been	be	AUX
easat-5251	276	48	omitted	omit	VERB
easat-5251	276	49	and	and	CCONJ
easat-5251	276	50	that	that	SCONJ
easat-5251	276	51	any	any	DET
easat-5251	276	52	discrepancies	discrepancy	NOUN
easat-5251	276	53	from	from	ADP
easat-5251	276	54	the	the	DET
easat-5251	276	55	study	study	NOUN
easat-5251	276	56	as	as	SCONJ
easat-5251	276	57	planned	plan	VERB
easat-5251	276	58	have	have	AUX
easat-5251	276	59	been	be	AUX
easat-5251	276	60	explained	explain	VERB
easat-5251	276	61	.	.	PUNCT
easat-5251	277	1	this	this	DET
easat-5251	277	2	study	study	NOUN
easat-5251	277	3	followed	follow	VERB
easat-5251	277	4	all	all	DET
easat-5251	277	5	ethical	ethical	ADJ
easat-5251	277	6	practices	practice	NOUN
easat-5251	277	7	during	during	ADP
easat-5251	277	8	writing	writing	NOUN
easat-5251	277	9	.	.	PUNCT
easat-5251	278	1	competing	compete	VERB
easat-5251	278	2	interests	interest	NOUN
easat-5251	278	3	:	:	PUNCT
easat-5251	278	4	the	the	DET
easat-5251	278	5	authors	author	NOUN
easat-5251	278	6	declare	declare	VERB
easat-5251	278	7	that	that	SCONJ
easat-5251	278	8	they	they	PRON
easat-5251	278	9	have	have	VERB
easat-5251	278	10	no	no	DET
easat-5251	278	11	competing	compete	VERB
easat-5251	278	12	interests	interest	NOUN
easat-5251	278	13	.	.	PUNCT
easat-5251	279	1	authors	author	NOUN
easat-5251	279	2	’	'	PUNCT
easat-5251	279	3	contributions	contribution	NOUN
easat-5251	279	4	:	:	PUNCT
easat-5251	279	5	all	all	DET
easat-5251	279	6	authors	author	NOUN
easat-5251	279	7	contributed	contribute	VERB
easat-5251	279	8	equally	equally	ADV
easat-5251	279	9	to	to	ADP
easat-5251	279	10	the	the	DET
easat-5251	279	11	conception	conception	NOUN
easat-5251	279	12	and	and	CCONJ
easat-5251	279	13	design	design	NOUN
easat-5251	279	14	of	of	ADP
easat-5251	279	15	the	the	DET
easat-5251	279	16	study	study	NOUN
easat-5251	279	17	.	.	PUNCT
easat-5251	280	1	all	all	DET
easat-5251	280	2	authors	author	NOUN
easat-5251	280	3	have	have	AUX
easat-5251	280	4	read	read	VERB
easat-5251	280	5	and	and	CCONJ
easat-5251	280	6	agreed	agree	VERB
easat-5251	280	7	to	to	ADP
easat-5251	280	8	the	the	DET
easat-5251	280	9	published	publish	VERB
easat-5251	280	10	version	version	NOUN
easat-5251	280	11	of	of	ADP
easat-5251	280	12	the	the	DET
easat-5251	280	13	manuscript	manuscript	NOUN
easat-5251	280	14	.	.	PUNCT
easat-5251	281	1	copyright	copyright	NOUN
easat-5251	281	2	:	:	PUNCT
easat-5251	281	3	©	©	PROPN
easat-5251	281	4	2024	2024	NUM
easat-5251	281	5	by	by	ADP
easat-5251	281	6	the	the	DET
easat-5251	281	7	authors	author	NOUN
easat-5251	281	8	.	.	PUNCT
easat-5251	282	1	this	this	DET
easat-5251	282	2	article	article	NOUN
easat-5251	282	3	is	be	AUX
easat-5251	282	4	an	an	DET
easat-5251	282	5	open	open	ADJ
easat-5251	282	6	access	access	NOUN
easat-5251	282	7	article	article	NOUN
easat-5251	282	8	distributed	distribute	VERB
easat-5251	282	9	under	under	ADP
easat-5251	282	10	the	the	DET
easat-5251	282	11	terms	term	NOUN
easat-5251	282	12	and	and	CCONJ
easat-5251	282	13	conditions	condition	NOUN
easat-5251	282	14	of	of	ADP
easat-5251	282	15	the	the	DET
easat-5251	282	16	creative	creative	ADJ
easat-5251	282	17	commons	common	NOUN
easat-5251	282	18	attribution	attribution	NOUN
easat-5251	282	19	(	(	PUNCT
easat-5251	282	20	cc	cc	NOUN
easat-5251	282	21	by	by	ADP
easat-5251	282	22	)	)	PUNCT
easat-5251	282	23	license	license	NOUN
easat-5251	282	24	(	(	PUNCT
easat-5251	282	25	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-5251	282	26	)	)	PUNCT
easat-5251	282	27	.	.	PUNCT
easat-5251	283	1	references	reference	NOUN
easat-5251	283	2	[	[	X
easat-5251	283	3	1	1	X
easat-5251	283	4	]	]	PUNCT
easat-5251	283	5	s.	s.	PROPN
easat-5251	283	6	tiwong	tiwong	PROPN
easat-5251	283	7	and	and	CCONJ
easat-5251	283	8	w.	w.	PROPN
easat-5251	283	9	ponboon	ponboon	PROPN
easat-5251	283	10	,	,	PUNCT
easat-5251	283	11	"	"	PUNCT
easat-5251	283	12	enhancing	enhance	VERB
easat-5251	283	13	customer	customer	NOUN
easat-5251	283	14	satisfaction	satisfaction	NOUN
easat-5251	283	15	in	in	ADP
easat-5251	283	16	e	e	NOUN
easat-5251	283	17	-	-	NOUN
easat-5251	283	18	commerce	commerce	NOUN
easat-5251	283	19	returns	return	NOUN
easat-5251	283	20	:	:	PUNCT
easat-5251	283	21	a	a	DET
easat-5251	283	22	comparative	comparative	ADJ
easat-5251	283	23	analysis	analysis	NOUN
easat-5251	283	24	of	of	ADP
easat-5251	283	25	reverse	reverse	ADJ
easat-5251	283	26	logistics	logistic	NOUN
easat-5251	283	27	in	in	ADP
easat-5251	283	28	thai	thai	PROPN
easat-5251	283	29	and	and	CCONJ
easat-5251	283	30	chinese	chinese	ADJ
easat-5251	283	31	customers	customer	NOUN
easat-5251	283	32	,	,	PUNCT
easat-5251	283	33	"	"	PUNCT
easat-5251	283	34	in	in	ADP
easat-5251	283	35	2024	2024	NUM
easat-5251	283	36	ieee	ieee	NOUN
easat-5251	283	37	6th	6th	ADJ
easat-5251	283	38	symposium	symposium	NOUN
easat-5251	283	39	on	on	ADP
easat-5251	283	40	computers	computer	NOUN
easat-5251	283	41	&	&	CCONJ
easat-5251	283	42	informatics	informatic	NOUN
easat-5251	283	43	,	,	PUNCT
easat-5251	283	44	2024	2024	NUM
easat-5251	283	45	:	:	PUNCT
easat-5251	283	46	ieee	ieee	NOUN
easat-5251	283	47	,	,	PUNCT
easat-5251	283	48	pp	pp	ADP
easat-5251	283	49	.	.	PUNCT
easat-5251	284	1	282	282	NUM
easat-5251	284	2	-	-	SYM
easat-5251	284	3	286	286	NUM
easat-5251	284	4	,	,	PUNCT
easat-5251	284	5	doi	doi	NOUN
easat-5251	284	6	:	:	PUNCT
easat-5251	284	7	https://doi.org/10.1109/isci62787.2024.10668311	https://doi.org/10.1109/isci62787.2024.10668311	NUM
easat-5251	284	8	.	.	PUNCT
easat-5251	285	1	[	[	X
easat-5251	285	2	2	2	X
easat-5251	285	3	]	]	PUNCT
easat-5251	285	4	h.	h.	PROPN
easat-5251	285	5	thu	thu	PROPN
easat-5251	285	6	,	,	PUNCT
easat-5251	285	7	k.	k.	PROPN
easat-5251	285	8	nguyen	nguyen	PROPN
easat-5251	285	9	,	,	PUNCT
easat-5251	285	10	m.	m.	NOUN
easat-5251	285	11	vu	vu	PROPN
easat-5251	285	12	,	,	PUNCT
easat-5251	285	13	and	and	CCONJ
easat-5251	285	14	p.	p.	PROPN
easat-5251	285	15	cong	cong	NOUN
easat-5251	285	16	,	,	PUNCT
easat-5251	285	17	"	"	PUNCT
easat-5251	285	18	impact	impact	NOUN
easat-5251	285	19	of	of	ADP
easat-5251	285	20	reverse	reverse	ADJ
easat-5251	285	21	logistics	logistic	NOUN
easat-5251	285	22	on	on	ADP
easat-5251	285	23	customer	customer	NOUN
easat-5251	285	24	satisfaction	satisfaction	NOUN
easat-5251	285	25	:	:	PUNCT
easat-5251	285	26	a	a	DET
easat-5251	285	27	research	research	NOUN
easat-5251	285	28	on	on	ADP
easat-5251	285	29	ecommerce	ecommerce	NOUN
easat-5251	285	30	platforms	platform	NOUN
easat-5251	285	31	in	in	ADP
easat-5251	285	32	vietnam	vietnam	PROPN
easat-5251	285	33	,	,	PUNCT
easat-5251	285	34	"	"	PUNCT
easat-5251	285	35	journal	journal	NOUN
easat-5251	285	36	of	of	ADP
easat-5251	285	37	infrastructure	infrastructure	NOUN
easat-5251	285	38	,	,	PUNCT
easat-5251	285	39	policy	policy	NOUN
easat-5251	285	40	and	and	CCONJ
easat-5251	285	41	development	development	NOUN
easat-5251	285	42	,	,	PUNCT
easat-5251	285	43	vol	vol	NOUN
easat-5251	285	44	.	.	PROPN
easat-5251	285	45	8	8	NUM
easat-5251	285	46	,	,	PUNCT
easat-5251	285	47	no	no	INTJ
easat-5251	285	48	.	.	NOUN
easat-5251	285	49	5	5	NUM
easat-5251	285	50	,	,	PUNCT
easat-5251	285	51	p.	p.	NOUN
easat-5251	285	52	4577	4577	NUM
easat-5251	285	53	,	,	PUNCT
easat-5251	285	54	2024	2024	NUM
easat-5251	285	55	.	.	PUNCT
easat-5251	286	1	https://doi.org/10.24294/jipd.v8i5.4577	https://doi.org/10.24294/jipd.v8i5.4577	PRON
easat-5251	286	2	[	[	X
easat-5251	286	3	3	3	X
easat-5251	286	4	]	]	X
easat-5251	286	5	g.	g.	PROPN
easat-5251	286	6	hui	hui	PROPN
easat-5251	286	7	,	,	PUNCT
easat-5251	286	8	a.	a.	PROPN
easat-5251	286	9	al	al	PROPN
easat-5251	286	10	mamun	mamun	PROPN
easat-5251	286	11	,	,	PUNCT
easat-5251	286	12	m.	m.	PROPN
easat-5251	286	13	n.	n.	PROPN
easat-5251	286	14	h.	h.	PROPN
easat-5251	286	15	reza	reza	PROPN
easat-5251	286	16	,	,	PUNCT
easat-5251	286	17	and	and	CCONJ
easat-5251	286	18	w.	w.	PROPN
easat-5251	286	19	m.	m.	PROPN
easat-5251	286	20	h.	h.	PROPN
easat-5251	286	21	w.	w.	PROPN
easat-5251	286	22	hussain	hussain	PROPN
easat-5251	286	23	,	,	PUNCT
easat-5251	286	24	"	"	PUNCT
easat-5251	286	25	an	an	DET
easat-5251	286	26	empirical	empirical	ADJ
easat-5251	286	27	study	study	NOUN
easat-5251	286	28	on	on	ADP
easat-5251	286	29	logistic	logistic	ADJ
easat-5251	286	30	service	service	NOUN
easat-5251	286	31	quality	quality	NOUN
easat-5251	286	32	,	,	PUNCT
easat-5251	286	33	customer	customer	NOUN
easat-5251	286	34	satisfaction	satisfaction	NOUN
easat-5251	286	35	,	,	PUNCT
easat-5251	286	36	and	and	CCONJ
easat-5251	286	37	cross	cross	ADJ
easat-5251	286	38	-	-	ADJ
easat-5251	286	39	border	border	ADJ
easat-5251	286	40	repurchase	repurchase	NOUN
easat-5251	286	41	intention	intention	NOUN
easat-5251	286	42	,	,	PUNCT
easat-5251	286	43	"	"	PUNCT
easat-5251	286	44	heliyon	heliyon	NOUN
easat-5251	286	45	,	,	PUNCT
easat-5251	286	46	vol	vol	NOUN
easat-5251	286	47	.	.	PROPN
easat-5251	286	48	11	11	NUM
easat-5251	286	49	,	,	PUNCT
easat-5251	286	50	no	no	INTJ
easat-5251	286	51	.	.	NOUN
easat-5251	286	52	1	1	NUM
easat-5251	286	53	,	,	PUNCT
easat-5251	286	54	2025	2025	NUM
easat-5251	286	55	.	.	PUNCT
easat-5251	287	1	https://doi.org/10.1016/j.heliyon.2024.e41156	https://doi.org/10.1016/j.heliyon.2024.e41156	X
easat-5251	288	1	[	[	X
easat-5251	288	2	4	4	NUM
easat-5251	288	3	]	]	X
easat-5251	288	4	n.	n.	NOUN
easat-5251	288	5	t.	t.	PROPN
easat-5251	288	6	m.	m.	PROPN
easat-5251	288	7	anh	anh	PROPN
easat-5251	288	8	and	and	CCONJ
easat-5251	288	9	v.	v.	PROPN
easat-5251	288	10	d.	d.	PROPN
easat-5251	288	11	khoa	khoa	PROPN
easat-5251	288	12	,	,	PUNCT
easat-5251	288	13	"	"	PUNCT
easat-5251	288	14	impact	impact	NOUN
easat-5251	288	15	of	of	ADP
easat-5251	288	16	reverse	reverse	ADJ
easat-5251	288	17	logistics	logistic	NOUN
easat-5251	288	18	on	on	ADP
easat-5251	288	19	the	the	DET
easat-5251	288	20	shopping	shopping	NOUN
easat-5251	288	21	experience	experience	NOUN
easat-5251	288	22	of	of	ADP
easat-5251	288	23	e	e	NOUN
easat-5251	288	24	-	-	NOUN
easat-5251	288	25	commerce	commerce	NOUN
easat-5251	288	26	customers	customer	NOUN
easat-5251	288	27	,	,	PUNCT
easat-5251	288	28	"	"	PUNCT
easat-5251	288	29	presented	present	VERB
easat-5251	288	30	at	at	ADP
easat-5251	288	31	the	the	DET
easat-5251	288	32	in	in	ADP
easat-5251	288	33	international	international	ADJ
easat-5251	288	34	conference	conference	NOUN
easat-5251	288	35	on	on	ADP
easat-5251	288	36	research	research	NOUN
easat-5251	288	37	in	in	ADP
easat-5251	288	38	management	management	NOUN
easat-5251	288	39	&	&	CCONJ
easat-5251	288	40	technovation	technovation	PROPN
easat-5251	288	41	(	(	PUNCT
easat-5251	289	1	pp	pp	ADJ
easat-5251	289	2	.	.	PUNCT
easat-5251	290	1	473	473	NUM
easat-5251	290	2	-	-	NUM
easat-5251	290	3	485	485	NUM
easat-5251	290	4	)	)	PUNCT
easat-5251	290	5	.	.	PUNCT
easat-5251	291	1	singapore	singapore	PROPN
easat-5251	291	2	:	:	PUNCT
easat-5251	291	3	springer	springer	NOUN
easat-5251	291	4	nature	nature	PROPN
easat-5251	291	5	singapore	singapore	PROPN
easat-5251	291	6	,	,	PUNCT
easat-5251	291	7	2023	2023	NUM
easat-5251	291	8	.	.	PUNCT
easat-5251	292	1	[	[	X
easat-5251	292	2	5	5	NUM
easat-5251	292	3	]	]	PUNCT
easat-5251	292	4	a.	a.	NOUN
easat-5251	292	5	h.	h.	PROPN
easat-5251	292	6	ngah	ngah	PROPN
easat-5251	292	7	et	et	PROPN
easat-5251	292	8	al	al	PROPN
easat-5251	292	9	.	.	PROPN
easat-5251	292	10	,	,	PUNCT
easat-5251	292	11	"	"	PUNCT
easat-5251	292	12	online	online	ADJ
easat-5251	292	13	sellers	seller	NOUN
easat-5251	292	14	’	'	PUNCT
easat-5251	292	15	reuse	reuse	NOUN
easat-5251	292	16	behaviour	behaviour	NOUN
easat-5251	292	17	for	for	ADP
easat-5251	292	18	third	third	ADJ
easat-5251	292	19	-	-	PUNCT
easat-5251	292	20	party	party	NOUN
easat-5251	292	21	logistics	logistic	NOUN
easat-5251	292	22	services	service	NOUN
easat-5251	292	23	:	:	PUNCT
easat-5251	292	24	an	an	DET
easat-5251	292	25	innovative	innovative	ADJ
easat-5251	292	26	model	model	NOUN
easat-5251	292	27	development	development	NOUN
easat-5251	292	28	and	and	CCONJ
easat-5251	292	29	e	e	NOUN
easat-5251	292	30	-	-	NOUN
easat-5251	292	31	commerce	commerce	NOUN
easat-5251	292	32	,	,	PUNCT
easat-5251	292	33	"	"	PUNCT
easat-5251	292	34	sustainability	sustainability	NOUN
easat-5251	292	35	,	,	PUNCT
easat-5251	292	36	vol	vol	NOUN
easat-5251	292	37	.	.	PROPN
easat-5251	292	38	13	13	NUM
easat-5251	292	39	,	,	PUNCT
easat-5251	292	40	no	no	INTJ
easat-5251	292	41	.	.	NOUN
easat-5251	292	42	14	14	NUM
easat-5251	292	43	,	,	PUNCT
easat-5251	292	44	p.	p.	NOUN
easat-5251	292	45	7679	7679	NUM
easat-5251	292	46	,	,	PUNCT
easat-5251	292	47	2021	2021	NUM
easat-5251	292	48	.	.	PUNCT
easat-5251	293	1	https://doi.org/10.3390/su13147679	https://doi.org/10.3390/su13147679	PRON
easat-5251	294	1	[	[	X
easat-5251	294	2	6	6	NUM
easat-5251	294	3	]	]	PUNCT
easat-5251	294	4	a.	a.	NOUN
easat-5251	294	5	d.	d.	PROPN
easat-5251	294	6	do	do	VERB
easat-5251	294	7	,	,	PUNCT
easat-5251	294	8	v.	v.	ADP
easat-5251	294	9	l.	l.	PROPN
easat-5251	294	10	ta	ta	PROPN
easat-5251	294	11	,	,	PUNCT
easat-5251	295	1	p.	p.	NOUN
easat-5251	295	2	t.	t.	PROPN
easat-5251	295	3	bui	bui	PROPN
easat-5251	295	4	,	,	PUNCT
easat-5251	295	5	n.	n.	PROPN
easat-5251	295	6	t.	t.	PROPN
easat-5251	295	7	do	do	VERB
easat-5251	295	8	,	,	PUNCT
easat-5251	295	9	q.	q.	PROPN
easat-5251	295	10	t.	t.	PROPN
easat-5251	295	11	dong	dong	PROPN
easat-5251	295	12	,	,	PUNCT
easat-5251	295	13	and	and	CCONJ
easat-5251	295	14	h.	h.	PROPN
easat-5251	295	15	t.	t.	PROPN
easat-5251	295	16	lam	lam	PROPN
easat-5251	295	17	,	,	PUNCT
easat-5251	295	18	"	"	PUNCT
easat-5251	295	19	the	the	DET
easat-5251	295	20	impact	impact	NOUN
easat-5251	295	21	of	of	ADP
easat-5251	295	22	the	the	DET
easat-5251	295	23	quality	quality	NOUN
easat-5251	295	24	of	of	ADP
easat-5251	295	25	logistics	logistic	NOUN
easat-5251	295	26	services	service	NOUN
easat-5251	295	27	in	in	ADP
easat-5251	295	28	e	e	NOUN
easat-5251	295	29	-	-	NOUN
easat-5251	295	30	commerce	commerce	NOUN
easat-5251	295	31	on	on	ADP
easat-5251	295	32	the	the	DET
easat-5251	295	33	satisfaction	satisfaction	NOUN
easat-5251	295	34	and	and	CCONJ
easat-5251	295	35	loyalty	loyalty	NOUN
easat-5251	295	36	of	of	ADP
easat-5251	295	37	generation	generation	NOUN
easat-5251	295	38	z	z	NOUN
easat-5251	295	39	customers	customer	NOUN
easat-5251	295	40	,	,	PUNCT
easat-5251	295	41	"	"	PUNCT
easat-5251	295	42	sustainability	sustainability	NOUN
easat-5251	295	43	,	,	PUNCT
easat-5251	295	44	vol	vol	NOUN
easat-5251	295	45	.	.	PROPN
easat-5251	295	46	15	15	NUM
easat-5251	295	47	,	,	PUNCT
easat-5251	295	48	no	no	INTJ
easat-5251	295	49	.	.	NOUN
easat-5251	295	50	21	21	NUM
easat-5251	295	51	,	,	PUNCT
easat-5251	295	52	p.	p.	NOUN
easat-5251	295	53	15294	15294	NUM
easat-5251	295	54	,	,	PUNCT
easat-5251	295	55	2023	2023	NUM
easat-5251	295	56	.	.	PUNCT
easat-5251	296	1	https://doi.org/10.3390/su152115294	https://doi.org/10.3390/su152115294	VERB
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easat-5251	297	2	7	7	X
easat-5251	297	3	]	]	PUNCT
easat-5251	297	4	m.	m.	NOUN
easat-5251	297	5	wang	wang	PROPN
easat-5251	297	6	,	,	PUNCT
easat-5251	297	7	b.	b.	PROPN
easat-5251	297	8	wang	wang	PROPN
easat-5251	297	9	,	,	PUNCT
easat-5251	297	10	and	and	CCONJ
easat-5251	297	11	r.	r.	PROPN
easat-5251	297	12	chan	chan	PROPN
easat-5251	297	13	,	,	PUNCT
easat-5251	297	14	"	"	PUNCT
easat-5251	297	15	reverse	reverse	ADJ
easat-5251	297	16	logistics	logistic	NOUN
easat-5251	297	17	uncertainty	uncertainty	NOUN
easat-5251	297	18	in	in	ADP
easat-5251	297	19	a	a	DET
easat-5251	297	20	courier	courier	NOUN
easat-5251	297	21	industry	industry	NOUN
easat-5251	297	22	:	:	PUNCT
easat-5251	297	23	a	a	DET
easat-5251	297	24	triadic	triadic	ADJ
easat-5251	297	25	model	model	NOUN
easat-5251	297	26	,	,	PUNCT
easat-5251	297	27	"	"	PUNCT
easat-5251	297	28	modern	modern	ADJ
easat-5251	297	29	supply	supply	NOUN
easat-5251	297	30	chain	chain	NOUN
easat-5251	297	31	research	research	NOUN
easat-5251	297	32	and	and	CCONJ
easat-5251	297	33	applications	application	NOUN
easat-5251	297	34	,	,	PUNCT
easat-5251	297	35	vol	vol	NOUN
easat-5251	297	36	.	.	PROPN
easat-5251	298	1	3	3	NUM
easat-5251	298	2	,	,	PUNCT
easat-5251	298	3	no	no	INTJ
easat-5251	298	4	.	.	NOUN
easat-5251	298	5	1	1	NUM
easat-5251	298	6	,	,	PUNCT
easat-5251	298	7	pp	pp	ADJ
easat-5251	298	8	.	.	PUNCT
easat-5251	299	1	56	56	NUM
easat-5251	299	2	-	-	SYM
easat-5251	299	3	73	73	NUM
easat-5251	299	4	,	,	PUNCT
easat-5251	299	5	2021	2021	NUM
easat-5251	299	6	.	.	PUNCT
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easat-5251	301	2	8	8	NUM
easat-5251	301	3	]	]	X
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easat-5251	301	5	haq	haq	PROPN
easat-5251	301	6	,	,	PUNCT
easat-5251	301	7	m.	m.	NOUN
easat-5251	301	8	moazzam	moazzam	PROPN
easat-5251	301	9	,	,	PUNCT
easat-5251	301	10	a.	a.	PROPN
easat-5251	301	11	s.	s.	PROPN
easat-5251	301	12	khan	khan	PROPN
easat-5251	301	13	,	,	PUNCT
easat-5251	301	14	and	and	CCONJ
easat-5251	301	15	w.	w.	PROPN
easat-5251	301	16	ahmed	ahmed	PROPN
easat-5251	301	17	,	,	PUNCT
easat-5251	301	18	"	"	PUNCT
easat-5251	301	19	the	the	DET
easat-5251	301	20	impact	impact	NOUN
easat-5251	301	21	of	of	ADP
easat-5251	301	22	reverse	reverse	ADJ
easat-5251	301	23	logistics	logistic	NOUN
easat-5251	301	24	process	process	NOUN
easat-5251	301	25	coordination	coordination	NOUN
easat-5251	301	26	on	on	ADP
easat-5251	301	27	third	third	ADJ
easat-5251	301	28	party	party	NOUN
easat-5251	301	29	relationship	relationship	NOUN
easat-5251	301	30	quality	quality	NOUN
easat-5251	301	31	:	:	PUNCT
easat-5251	301	32	a	a	DET
easat-5251	301	33	moderated	moderated	ADJ
easat-5251	301	34	mediation	mediation	NOUN
easat-5251	301	35	model	model	NOUN
easat-5251	301	36	for	for	ADP
easat-5251	301	37	multichannel	multichannel	ADJ
easat-5251	301	38	retailers	retailer	NOUN
easat-5251	301	39	in	in	ADP
easat-5251	301	40	the	the	DET
easat-5251	301	41	fashion	fashion	NOUN
easat-5251	301	42	industry	industry	NOUN
easat-5251	301	43	,	,	PUNCT
easat-5251	301	44	"	"	PUNCT
easat-5251	301	45	journal	journal	NOUN
easat-5251	301	46	of	of	ADP
easat-5251	301	47	retailing	retailing	NOUN
easat-5251	301	48	and	and	CCONJ
easat-5251	301	49	consumer	consumer	NOUN
easat-5251	301	50	services	service	NOUN
easat-5251	301	51	,	,	PUNCT
easat-5251	301	52	vol	vol	NOUN
easat-5251	301	53	.	.	PROPN
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easat-5251	301	55	,	,	PUNCT
easat-5251	301	56	p.	p.	NOUN
easat-5251	301	57	103362	103362	NUM
easat-5251	301	58	,	,	PUNCT
easat-5251	301	59	2023	2023	NUM
easat-5251	301	60	.	.	PUNCT
easat-5251	302	1	https://doi.org/10.1016/j.jretconser.2023.103362	https://doi.org/10.1016/j.jretconser.2023.103362	PROPN
easat-5251	302	2	[	[	X
easat-5251	302	3	9	9	X
easat-5251	302	4	]	]	X
easat-5251	302	5	n.	n.	PROPN
easat-5251	302	6	k.	k.	PROPN
easat-5251	302	7	jain	jain	PROPN
easat-5251	302	8	,	,	PUNCT
easat-5251	302	9	h.	h.	PROPN
easat-5251	302	10	gajjar	gajjar	PROPN
easat-5251	302	11	,	,	PUNCT
easat-5251	302	12	and	and	CCONJ
easat-5251	302	13	b.	b.	PROPN
easat-5251	302	14	j.	j.	PROPN
easat-5251	302	15	shah	shah	PROPN
easat-5251	302	16	,	,	PUNCT
easat-5251	302	17	"	"	PUNCT
easat-5251	302	18	electronic	electronic	ADJ
easat-5251	302	19	logistics	logistic	NOUN
easat-5251	302	20	service	service	NOUN
easat-5251	302	21	quality	quality	NOUN
easat-5251	302	22	and	and	CCONJ
easat-5251	302	23	repurchase	repurchase	VERB
easat-5251	302	24	intention	intention	NOUN
easat-5251	302	25	in	in	ADP
easat-5251	302	26	e	e	NOUN
easat-5251	302	27	-	-	NOUN
easat-5251	302	28	tailing	tail	VERB
easat-5251	302	29	:	:	PUNCT
easat-5251	302	30	catalytic	catalytic	ADJ
easat-5251	302	31	role	role	NOUN
easat-5251	302	32	of	of	ADP
easat-5251	302	33	shopping	shopping	NOUN
easat-5251	302	34	satisfaction	satisfaction	NOUN
easat-5251	302	35	,	,	PUNCT
easat-5251	302	36	payment	payment	NOUN
easat-5251	302	37	options	option	NOUN
easat-5251	302	38	,	,	PUNCT
easat-5251	302	39	gender	gender	NOUN
easat-5251	302	40	and	and	CCONJ
easat-5251	302	41	returning	return	VERB
easat-5251	302	42	experience	experience	NOUN
easat-5251	302	43	,	,	PUNCT
easat-5251	302	44	"	"	PUNCT
easat-5251	302	45	journal	journal	NOUN
easat-5251	302	46	of	of	ADP
easat-5251	302	47	retailing	retailing	NOUN
easat-5251	302	48	and	and	CCONJ
easat-5251	302	49	consumer	consumer	NOUN
easat-5251	302	50	services	service	NOUN
easat-5251	302	51	,	,	PUNCT
easat-5251	302	52	vol	vol	NOUN
easat-5251	302	53	.	.	PROPN
easat-5251	302	54	59	59	NUM
easat-5251	302	55	,	,	PUNCT
easat-5251	302	56	p.	p.	NOUN
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easat-5251	302	58	,	,	PUNCT
easat-5251	302	59	2021	2021	NUM
easat-5251	302	60	.	.	PUNCT
easat-5251	303	1	https://doi.org/10.1016/j.jretconser.2020.102360	https://doi.org/10.1016/j.jretconser.2020.102360	PROPN
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easat-5251	303	3	10	10	NUM
easat-5251	303	4	]	]	X
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easat-5251	303	6	biswas	biswas	PROPN
easat-5251	303	7	,	,	PUNCT
easat-5251	303	8	"	"	PUNCT
easat-5251	303	9	efficiency	efficiency	NOUN
easat-5251	303	10	improvement	improvement	NOUN
easat-5251	303	11	in	in	ADP
easat-5251	303	12	reverse	reverse	ADJ
easat-5251	303	13	logistics	logistic	NOUN
easat-5251	303	14	and	and	CCONJ
easat-5251	303	15	examining	examine	VERB
easat-5251	303	16	the	the	DET
easat-5251	303	17	relationships	relationship	NOUN
easat-5251	303	18	between	between	ADP
easat-5251	303	19	refund	refund	NOUN
easat-5251	303	20	,	,	PUNCT
easat-5251	303	21	return	return	VERB
easat-5251	303	22	policy	policy	NOUN
easat-5251	303	23	,	,	PUNCT
easat-5251	303	24	quality	quality	NOUN
easat-5251	303	25	policy	policy	NOUN
easat-5251	303	26	and	and	CCONJ
easat-5251	303	27	pricing	pricing	NOUN
easat-5251	303	28	strategy	strategy	NOUN
easat-5251	303	29	in	in	ADP
easat-5251	303	30	e	e	PROPN
easat-5251	303	31	-	-	NOUN
easat-5251	303	32	commerce	commerce	NOUN
easat-5251	303	33	business	business	NOUN
easat-5251	303	34	,	,	PUNCT
easat-5251	303	35	"	"	PUNCT
easat-5251	303	36	m.s	m.s	PROPN
easat-5251	303	37	.	.	PROPN
easat-5251	303	38	thesis	thesis	PROPN
easat-5251	303	39	,	,	PUNCT
easat-5251	303	40	univ	univ	PROPN
easat-5251	303	41	.	.	PROPN
easat-5251	303	42	of	of	ADP
easat-5251	303	43	windsor	windsor	PROPN
easat-5251	303	44	,	,	PUNCT
easat-5251	303	45	canada	canada	PROPN
easat-5251	303	46	,	,	PUNCT
easat-5251	303	47	2018	2018	NUM
easat-5251	303	48	.	.	PUNCT
easat-5251	304	1	[	[	X
easat-5251	304	2	11	11	NUM
easat-5251	304	3	]	]	PUNCT
easat-5251	304	4	s.	s.	PROPN
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easat-5251	304	7	a.	a.	NOUN
easat-5251	304	8	akyol	akyol	PROPN
easat-5251	304	9	,	,	PUNCT
easat-5251	304	10	s.	s.	PROPN
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easat-5251	304	13	and	and	CCONJ
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easat-5251	304	17	“	"	PUNCT
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easat-5251	304	19	logistics	logistic	NOUN
easat-5251	304	20	in	in	ADP
easat-5251	304	21	e	e	NOUN
easat-5251	304	22	-	-	NOUN
easat-5251	304	23	retailing	retailing	NOUN
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easat-5251	304	25	”	"	PUNCT
easat-5251	304	26	in	in	ADP
easat-5251	304	27	handbook	handbook	NOUN
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easat-5251	304	29	research	research	NOUN
easat-5251	304	30	on	on	ADP
easat-5251	304	31	supply	supply	NOUN
easat-5251	304	32	chain	chain	NOUN
easat-5251	304	33	management	management	NOUN
easat-5251	304	34	for	for	ADP
easat-5251	304	35	sustainable	sustainable	ADJ
easat-5251	304	36	development	development	NOUN
easat-5251	304	37	.	.	PUNCT
easat-5251	305	1	usa	usa	PROPN
easat-5251	305	2	:	:	PUNCT
easat-5251	305	3	hershey	hershey	PROPN
easat-5251	305	4	,	,	PUNCT
easat-5251	305	5	pa	pa	PROPN
easat-5251	305	6	,	,	PUNCT
easat-5251	305	7	igi	igi	PROPN
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easat-5251	305	9	,	,	PUNCT
easat-5251	305	10	2018	2018	NUM
easat-5251	305	11	.	.	PUNCT
easat-5251	306	1	[	[	X
easat-5251	306	2	12	12	NUM
easat-5251	306	3	]	]	PUNCT
easat-5251	306	4	h.	h.	PROPN
easat-5251	306	5	liu	liu	PROPN
easat-5251	306	6	and	and	CCONJ
easat-5251	306	7	f.	f.	PROPN
easat-5251	306	8	du	du	PROPN
easat-5251	306	9	,	,	PUNCT
easat-5251	306	10	"	"	PUNCT
easat-5251	306	11	research	research	NOUN
easat-5251	306	12	on	on	ADP
easat-5251	306	13	e	e	NOUN
easat-5251	306	14	-	-	NOUN
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easat-5251	306	16	platforms	platform	NOUN
easat-5251	306	17	’	'	PUNCT
easat-5251	306	18	return	return	VERB
easat-5251	306	19	policies	policy	NOUN
easat-5251	306	20	considering	consider	VERB
easat-5251	306	21	consumers	consumer	NOUN
easat-5251	306	22	abusing	abuse	VERB
easat-5251	306	23	return	return	NOUN
easat-5251	306	24	policies	policy	NOUN
easat-5251	306	25	,	,	PUNCT
easat-5251	306	26	"	"	PUNCT
easat-5251	306	27	sustainability	sustainability	NOUN
easat-5251	306	28	,	,	PUNCT
easat-5251	306	29	vol	vol	NOUN
easat-5251	306	30	.	.	PROPN
easat-5251	306	31	15	15	NUM
easat-5251	306	32	,	,	PUNCT
easat-5251	306	33	no	no	INTJ
easat-5251	306	34	.	.	NOUN
easat-5251	306	35	18	18	NUM
easat-5251	306	36	,	,	PUNCT
easat-5251	306	37	p.	p.	NOUN
easat-5251	306	38	13938	13938	NUM
easat-5251	306	39	,	,	PUNCT
easat-5251	306	40	2023	2023	NUM
easat-5251	306	41	.	.	PUNCT
easat-5251	307	1	https://doi.org/10.3390/su151813938	https://doi.org/10.3390/su151813938	PROPN
easat-5251	307	2	[	[	X
easat-5251	307	3	13	13	NUM
easat-5251	307	4	]	]	X
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easat-5251	307	9	c.	c.	PROPN
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easat-5251	307	12	and	and	CCONJ
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easat-5251	307	16	"	"	PUNCT
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easat-5251	307	19	digitisation	digitisation	NOUN
easat-5251	307	20	trends	trend	NOUN
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easat-5251	307	23	integration	integration	NOUN
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easat-5251	307	25	knowledge	knowledge	NOUN
easat-5251	307	26	management	management	NOUN
easat-5251	307	27	,	,	PUNCT
easat-5251	307	28	"	"	PUNCT
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easat-5251	307	30	journal	journal	NOUN
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easat-5251	307	32	production	production	NOUN
easat-5251	307	33	economics	economic	NOUN
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easat-5251	307	36	.	.	NOUN
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easat-5251	307	38	,	,	PUNCT
easat-5251	307	39	p.	p.	NOUN
easat-5251	307	40	107439	107439	NUM
easat-5251	307	41	,	,	PUNCT
easat-5251	307	42	2020	2020	NUM
easat-5251	307	43	.	.	PUNCT
easat-5251	308	1	https://doi.org/10.1016/j.ijpe.2019.07.012	https://doi.org/10.1016/j.ijpe.2019.07.012	NOUN
easat-5251	308	2	[	[	X
easat-5251	308	3	14	14	NUM
easat-5251	308	4	]	]	X
easat-5251	308	5	d.	d.	PROPN
easat-5251	308	6	grewal	grewal	PROPN
easat-5251	308	7	,	,	PUNCT
easat-5251	308	8	s.	s.	PROPN
easat-5251	308	9	m.	m.	PROPN
easat-5251	308	10	noble	noble	PROPN
easat-5251	308	11	,	,	PUNCT
easat-5251	308	12	a.	a.	PROPN
easat-5251	308	13	l.	l.	PROPN
easat-5251	308	14	roggeveen	roggeveen	PROPN
easat-5251	308	15	,	,	PUNCT
easat-5251	308	16	and	and	CCONJ
easat-5251	308	17	j.	j.	PROPN
easat-5251	308	18	nordfalt	nordfalt	PROPN
easat-5251	308	19	,	,	PUNCT
easat-5251	308	20	"	"	PUNCT
easat-5251	308	21	the	the	DET
easat-5251	308	22	future	future	NOUN
easat-5251	308	23	of	of	ADP
easat-5251	308	24	in	in	ADP
easat-5251	308	25	-	-	PUNCT
easat-5251	308	26	store	store	NOUN
easat-5251	308	27	technology	technology	NOUN
easat-5251	308	28	,	,	PUNCT
easat-5251	308	29	"	"	PUNCT
easat-5251	308	30	journal	journal	NOUN
easat-5251	308	31	of	of	ADP
easat-5251	308	32	the	the	DET
easat-5251	308	33	academy	academy	NOUN
easat-5251	308	34	of	of	ADP
easat-5251	308	35	marketing	marketing	NOUN
easat-5251	308	36	science	science	NOUN
easat-5251	308	37	,	,	PUNCT
easat-5251	308	38	vol	vol	NOUN
easat-5251	308	39	.	.	PROPN
easat-5251	309	1	48	48	NUM
easat-5251	309	2	,	,	PUNCT
easat-5251	309	3	pp	pp	ADJ
easat-5251	309	4	.	.	PUNCT
easat-5251	310	1	96	96	NUM
easat-5251	310	2	-	-	SYM
easat-5251	310	3	113	113	NUM
easat-5251	310	4	,	,	PUNCT
easat-5251	310	5	2020	2020	NUM
easat-5251	310	6	.	.	PUNCT
easat-5251	311	1	https://doi.org/10.1007/s11747-019-00697-z	https://doi.org/10.1007/s11747-019-00697-z	PROPN
easat-5251	311	2	[	[	X
easat-5251	311	3	15	15	NUM
easat-5251	311	4	]	]	X
easat-5251	311	5	d.	d.	PROPN
easat-5251	311	6	grewal	grewal	PROPN
easat-5251	311	7	,	,	PUNCT
easat-5251	311	8	d.	d.	PROPN
easat-5251	311	9	k.	k.	PROPN
easat-5251	311	10	gauri	gauri	PROPN
easat-5251	311	11	,	,	PUNCT
easat-5251	311	12	a.	a.	PROPN
easat-5251	311	13	l.	l.	PROPN
easat-5251	311	14	roggeveen	roggeveen	PROPN
easat-5251	311	15	,	,	PUNCT
easat-5251	311	16	and	and	CCONJ
easat-5251	311	17	r.	r.	PROPN
easat-5251	311	18	sethuraman	sethuraman	PROPN
easat-5251	311	19	,	,	PUNCT
easat-5251	311	20	"	"	PUNCT
easat-5251	311	21	strategizing	strategize	VERB
easat-5251	311	22	retailing	retailing	NOUN
easat-5251	311	23	in	in	ADP
easat-5251	311	24	the	the	DET
easat-5251	311	25	new	new	ADJ
easat-5251	311	26	technology	technology	NOUN
easat-5251	311	27	era	era	NOUN
easat-5251	311	28	,	,	PUNCT
easat-5251	311	29	"	"	PUNCT
easat-5251	311	30	journal	journal	NOUN
easat-5251	311	31	of	of	ADP
easat-5251	311	32	retailing	retailing	NOUN
easat-5251	311	33	,	,	PUNCT
easat-5251	311	34	vol	vol	NOUN
easat-5251	311	35	.	.	PROPN
easat-5251	312	1	97	97	NUM
easat-5251	312	2	,	,	PUNCT
easat-5251	312	3	no	no	INTJ
easat-5251	312	4	.	.	NOUN
easat-5251	312	5	1	1	NUM
easat-5251	312	6	,	,	PUNCT
easat-5251	312	7	pp	pp	ADJ
easat-5251	312	8	.	.	PUNCT
easat-5251	313	1	6	6	NUM
easat-5251	313	2	-	-	SYM
easat-5251	313	3	12	12	NUM
easat-5251	313	4	,	,	PUNCT
easat-5251	313	5	2021	2021	NUM
easat-5251	313	6	.	.	PUNCT
easat-5251	314	1	https://doi.org/10.1016/j.jretai.2021.02.004	https://doi.org/10.1016/j.jretai.2021.02.004	PROPN
easat-5251	314	2	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-5251	314	3	https://doi.org/10.1109/isci62787.2024.10668311	https://doi.org/10.1109/isci62787.2024.10668311	PROPN
easat-5251	314	4	https://doi.org/10.24294/jipd.v8i5.4577	https://doi.org/10.24294/jipd.v8i5.4577	ADV
easat-5251	314	5	https://doi.org/10.1016/j.heliyon.2024.e41156	https://doi.org/10.1016/j.heliyon.2024.e41156	VERB
easat-5251	314	6	https://doi.org/10.3390/su13147679	https://doi.org/10.3390/su13147679	PRON
easat-5251	314	7	https://doi.org/10.3390/su152115294	https://doi.org/10.3390/su152115294	NOUN
easat-5251	314	8	https://doi.org/10.1108/mscra-10-2020-0026	https://doi.org/10.1108/mscra-10-2020-0026	PROPN
easat-5251	314	9	https://doi.org/10.1016/j.jretconser.2023.103362	https://doi.org/10.1016/j.jretconser.2023.103362	PROPN
easat-5251	314	10	https://doi.org/10.1016/j.jretconser.2020.102360	https://doi.org/10.1016/j.jretconser.2020.102360	PROPN
easat-5251	315	1	https://doi.org/10.3390/su151813938	https://doi.org/10.3390/su151813938	PROPN
easat-5251	315	2	https://doi.org/10.1016/j.ijpe.2019.07.012	https://doi.org/10.1016/j.ijpe.2019.07.012	PROPN
easat-5251	315	3	https://doi.org/10.1007/s11747-019-00697-z	https://doi.org/10.1007/s11747-019-00697-z	PROPN
easat-5251	315	4	https://doi.org/10.1016/j.jretai.2021.02.004	https://doi.org/10.1016/j.jretai.2021.02.004	PROPN
easat-5251	315	5	525	525	NUM
easat-5251	315	6	edelweiss	edelweiss	PROPN
easat-5251	315	7	applied	apply	VERB
easat-5251	315	8	science	science	NOUN
easat-5251	315	9	and	and	CCONJ
easat-5251	315	10	technology	technology	NOUN
easat-5251	315	11	issn	issn	PROPN
easat-5251	315	12	:	:	PUNCT
easat-5251	315	13	2576	2576	NUM
easat-5251	315	14	-	-	SYM
easat-5251	315	15	8484	8484	NUM
easat-5251	315	16	vol	vol	NOUN
easat-5251	315	17	.	.	PROPN
easat-5251	316	1	9	9	NUM
easat-5251	316	2	,	,	PUNCT
easat-5251	316	3	no	no	INTJ
easat-5251	316	4	.	.	NOUN
easat-5251	317	1	3	3	NUM
easat-5251	317	2	:	:	PUNCT
easat-5251	317	3	511	511	NUM
easat-5251	317	4	-	-	SYM
easat-5251	317	5	526	526	NUM
easat-5251	317	6	,	,	PUNCT
easat-5251	317	7	2024	2024	NUM
easat-5251	317	8	doi	doi	NOUN
easat-5251	317	9	:	:	PUNCT
easat-5251	317	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	317	11	©	©	PROPN
easat-5251	317	12	2025	2025	NUM
easat-5251	317	13	by	by	ADP
easat-5251	317	14	the	the	DET
easat-5251	317	15	authors	author	NOUN
easat-5251	317	16	;	;	PUNCT
easat-5251	317	17	licensee	licensee	PROPN
easat-5251	317	18	learning	learning	NOUN
easat-5251	317	19	gate	gate	NOUN
easat-5251	318	1	[	[	X
easat-5251	318	2	16	16	NUM
easat-5251	318	3	]	]	PUNCT
easat-5251	318	4	a.	a.	NOUN
easat-5251	318	5	haleem	haleem	PROPN
easat-5251	318	6	,	,	PUNCT
easat-5251	318	7	m.	m.	PROPN
easat-5251	318	8	javaid	javaid	PROPN
easat-5251	318	9	,	,	PUNCT
easat-5251	318	10	m.	m.	NOUN
easat-5251	318	11	a.	a.	PROPN
easat-5251	318	12	qadri	qadri	PROPN
easat-5251	318	13	,	,	PUNCT
easat-5251	318	14	r.	r.	PROPN
easat-5251	318	15	p.	p.	PROPN
easat-5251	318	16	singh	singh	PROPN
easat-5251	318	17	,	,	PUNCT
easat-5251	318	18	and	and	CCONJ
easat-5251	318	19	r.	r.	PROPN
easat-5251	318	20	suman	suman	PROPN
easat-5251	318	21	,	,	PUNCT
easat-5251	318	22	"	"	PUNCT
easat-5251	318	23	artificial	artificial	ADJ
easat-5251	318	24	intelligence	intelligence	NOUN
easat-5251	318	25	(	(	PUNCT
easat-5251	318	26	ai	ai	NOUN
easat-5251	318	27	)	)	PUNCT
easat-5251	318	28	applications	application	NOUN
easat-5251	318	29	for	for	ADP
easat-5251	318	30	marketing	marketing	NOUN
easat-5251	318	31	:	:	PUNCT
easat-5251	318	32	a	a	DET
easat-5251	318	33	literature	literature	NOUN
easat-5251	318	34	-	-	PUNCT
easat-5251	318	35	based	base	VERB
easat-5251	318	36	study	study	NOUN
easat-5251	318	37	,	,	PUNCT
easat-5251	318	38	"	"	PUNCT
easat-5251	318	39	international	international	ADJ
easat-5251	318	40	journal	journal	NOUN
easat-5251	318	41	of	of	ADP
easat-5251	318	42	intelligent	intelligent	ADJ
easat-5251	318	43	networks	network	NOUN
easat-5251	318	44	,	,	PUNCT
easat-5251	318	45	vol	vol	NOUN
easat-5251	318	46	.	.	PROPN
easat-5251	318	47	3	3	NUM
easat-5251	318	48	,	,	PUNCT
easat-5251	318	49	pp	pp	ADJ
easat-5251	318	50	.	.	PUNCT
easat-5251	319	1	119	119	NUM
easat-5251	319	2	-	-	SYM
easat-5251	319	3	132	132	NUM
easat-5251	319	4	,	,	PUNCT
easat-5251	319	5	2022	2022	NUM
easat-5251	319	6	.	.	PUNCT
easat-5251	320	1	https://doi.org/10.1016/j.ijin.2022.08.005	https://doi.org/10.1016/j.ijin.2022.08.005	NOUN
easat-5251	320	2	[	[	X
easat-5251	320	3	17	17	NUM
easat-5251	320	4	]	]	PUNCT
easat-5251	320	5	j.	j.	PROPN
easat-5251	320	6	b.	b.	PROPN
easat-5251	320	7	schafer	schafer	PROPN
easat-5251	320	8	,	,	PUNCT
easat-5251	320	9	j.	j.	PROPN
easat-5251	320	10	a.	a.	PROPN
easat-5251	320	11	konstan	konstan	PROPN
easat-5251	320	12	,	,	PUNCT
easat-5251	320	13	and	and	CCONJ
easat-5251	320	14	j.	j.	PROPN
easat-5251	320	15	riedl	riedl	PROPN
easat-5251	320	16	,	,	PUNCT
easat-5251	320	17	"	"	PUNCT
easat-5251	320	18	e	e	NOUN
easat-5251	320	19	-	-	NOUN
easat-5251	320	20	commerce	commerce	NOUN
easat-5251	320	21	recommendation	recommendation	NOUN
easat-5251	320	22	applications	application	NOUN
easat-5251	320	23	,	,	PUNCT
easat-5251	320	24	"	"	PUNCT
easat-5251	320	25	data	datum	NOUN
easat-5251	320	26	mining	mining	NOUN
easat-5251	320	27	and	and	CCONJ
easat-5251	320	28	knowledge	knowledge	NOUN
easat-5251	320	29	discovery	discovery	NOUN
easat-5251	320	30	,	,	PUNCT
easat-5251	320	31	vol	vol	NOUN
easat-5251	320	32	.	.	PROPN
easat-5251	320	33	5	5	NUM
easat-5251	320	34	,	,	PUNCT
easat-5251	320	35	pp	pp	ADJ
easat-5251	320	36	.	.	PUNCT
easat-5251	321	1	115	115	NUM
easat-5251	321	2	-	-	SYM
easat-5251	321	3	153	153	NUM
easat-5251	321	4	,	,	PUNCT
easat-5251	321	5	2001	2001	NUM
easat-5251	321	6	.	.	PUNCT
easat-5251	322	1	[	[	X
easat-5251	322	2	18	18	NUM
easat-5251	322	3	]	]	X
easat-5251	322	4	u.	u.	NOUN
easat-5251	322	5	ramanathan	ramanathan	PROPN
easat-5251	322	6	and	and	CCONJ
easat-5251	322	7	a.	a.	NOUN
easat-5251	322	8	gunasekaran	gunasekaran	NOUN
easat-5251	322	9	,	,	PUNCT
easat-5251	322	10	"	"	PUNCT
easat-5251	322	11	supply	supply	NOUN
easat-5251	322	12	chain	chain	NOUN
easat-5251	322	13	collaboration	collaboration	NOUN
easat-5251	322	14	:	:	PUNCT
easat-5251	322	15	impact	impact	NOUN
easat-5251	322	16	of	of	ADP
easat-5251	322	17	success	success	NOUN
easat-5251	322	18	in	in	ADP
easat-5251	322	19	long	long	ADJ
easat-5251	322	20	-	-	PUNCT
easat-5251	322	21	term	term	NOUN
easat-5251	322	22	partnerships	partnership	NOUN
easat-5251	322	23	,	,	PUNCT
easat-5251	322	24	"	"	PUNCT
easat-5251	322	25	international	international	ADJ
easat-5251	322	26	journal	journal	NOUN
easat-5251	322	27	of	of	ADP
easat-5251	322	28	production	production	NOUN
easat-5251	322	29	economics	economic	NOUN
easat-5251	322	30	,	,	PUNCT
easat-5251	322	31	vol	vol	NOUN
easat-5251	322	32	.	.	PROPN
easat-5251	322	33	147	147	NUM
easat-5251	322	34	,	,	PUNCT
easat-5251	322	35	pp	pp	ADJ
easat-5251	322	36	.	.	PUNCT
easat-5251	323	1	252	252	NUM
easat-5251	323	2	-	-	SYM
easat-5251	323	3	259	259	NUM
easat-5251	323	4	,	,	PUNCT
easat-5251	323	5	2014	2014	NUM
easat-5251	323	6	.	.	PUNCT
easat-5251	324	1	https://doi.org/10.1016/j.ijpe.2012.06.002	https://doi.org/10.1016/j.ijpe.2012.06.002	NUM
easat-5251	324	2	[	[	X
easat-5251	324	3	19	19	NUM
easat-5251	324	4	]	]	X
easat-5251	324	5	e.	e.	PROPN
easat-5251	324	6	m.	m.	PROPN
easat-5251	324	7	denga	denga	PROPN
easat-5251	324	8	and	and	CCONJ
easat-5251	324	9	h.	h.	PROPN
easat-5251	324	10	s.	s.	PROPN
easat-5251	324	11	ahmed	ahmed	PROPN
easat-5251	324	12	,	,	PUNCT
easat-5251	324	13	"	"	PUNCT
easat-5251	324	14	management	management	NOUN
easat-5251	324	15	of	of	ADP
easat-5251	324	16	client	client	NOUN
easat-5251	324	17	loyalty	loyalty	NOUN
easat-5251	324	18	at	at	ADP
easat-5251	324	19	the	the	DET
easat-5251	324	20	retail	retail	ADJ
easat-5251	324	21	point	point	NOUN
easat-5251	324	22	of	of	ADP
easat-5251	324	23	sale	sale	NOUN
easat-5251	324	24	management	management	NOUN
easat-5251	324	25	and	and	CCONJ
easat-5251	324	26	marketing	marketing	NOUN
easat-5251	324	27	for	for	ADP
easat-5251	324	28	improved	improve	VERB
easat-5251	324	29	retail	retail	ADJ
easat-5251	324	30	competitiveness	competitiveness	NOUN
easat-5251	324	31	and	and	CCONJ
easat-5251	324	32	performance	performance	NOUN
easat-5251	324	33	,	,	PUNCT
easat-5251	324	34	"	"	PUNCT
easat-5251	324	35	igi	igi	PROPN
easat-5251	324	36	global	global	NOUN
easat-5251	324	37	.	.	PUNCT
easat-5251	325	1	https://doi.org/10.4018/978-1-6684-85743.ch005	https://doi.org/10.4018/978-1-6684-85743.ch005	NUM
easat-5251	325	2	.	.	NUM
easat-5251	325	3	,	,	PUNCT
easat-5251	325	4	2023	2023	NUM
easat-5251	325	5	,	,	PUNCT
easat-5251	325	6	pp	pp	ADJ
easat-5251	325	7	.	.	PUNCT
easat-5251	326	1	93	93	NUM
easat-5251	326	2	-	-	SYM
easat-5251	326	3	111	111	NUM
easat-5251	326	4	.	.	PUNCT
easat-5251	327	1	[	[	X
easat-5251	327	2	20	20	NUM
easat-5251	327	3	]	]	PUNCT
easat-5251	327	4	k.	k.	PROPN
easat-5251	327	5	n.	n.	PROPN
easat-5251	327	6	lemon	lemon	PROPN
easat-5251	327	7	and	and	CCONJ
easat-5251	327	8	p.	p.	PROPN
easat-5251	327	9	c.	c.	PROPN
easat-5251	327	10	verhoef	verhoef	PROPN
easat-5251	327	11	,	,	PUNCT
easat-5251	327	12	"	"	PUNCT
easat-5251	327	13	understanding	understand	VERB
easat-5251	327	14	customer	customer	NOUN
easat-5251	327	15	experience	experience	NOUN
easat-5251	327	16	throughout	throughout	ADP
easat-5251	327	17	the	the	DET
easat-5251	327	18	customer	customer	NOUN
easat-5251	327	19	journey	journey	NOUN
easat-5251	327	20	,	,	PUNCT
easat-5251	327	21	"	"	PUNCT
easat-5251	327	22	journal	journal	NOUN
easat-5251	327	23	of	of	ADP
easat-5251	327	24	marketing	marketing	NOUN
easat-5251	327	25	,	,	PUNCT
easat-5251	327	26	vol	vol	NOUN
easat-5251	327	27	.	.	PROPN
easat-5251	327	28	80	80	NUM
easat-5251	327	29	,	,	PUNCT
easat-5251	327	30	no	no	INTJ
easat-5251	327	31	.	.	NOUN
easat-5251	327	32	6	6	NUM
easat-5251	327	33	,	,	PUNCT
easat-5251	327	34	pp	pp	ADJ
easat-5251	327	35	.	.	PUNCT
easat-5251	328	1	69	69	NUM
easat-5251	328	2	-	-	SYM
easat-5251	328	3	96	96	NUM
easat-5251	328	4	,	,	PUNCT
easat-5251	328	5	2016	2016	NUM
easat-5251	328	6	.	.	PUNCT
easat-5251	329	1	https://doi.org/10.1509/jm.15.0420	https://doi.org/10.1509/jm.15.0420	X
easat-5251	330	1	[	[	X
easat-5251	330	2	21	21	NUM
easat-5251	330	3	]	]	X
easat-5251	330	4	l.	l.	PROPN
easat-5251	330	5	becker	becker	PROPN
easat-5251	330	6	and	and	CCONJ
easat-5251	330	7	e.	e.	PROPN
easat-5251	330	8	jaakkola	jaakkola	PROPN
easat-5251	330	9	,	,	PUNCT
easat-5251	330	10	"	"	PUNCT
easat-5251	330	11	customer	customer	NOUN
easat-5251	330	12	experience	experience	NOUN
easat-5251	330	13	:	:	PUNCT
easat-5251	330	14	fundamental	fundamental	ADJ
easat-5251	330	15	premises	premise	NOUN
easat-5251	330	16	and	and	CCONJ
easat-5251	330	17	implications	implication	NOUN
easat-5251	330	18	for	for	ADP
easat-5251	330	19	research	research	NOUN
easat-5251	330	20	,	,	PUNCT
easat-5251	330	21	"	"	PUNCT
easat-5251	330	22	journal	journal	NOUN
easat-5251	330	23	of	of	ADP
easat-5251	330	24	the	the	DET
easat-5251	330	25	academy	academy	NOUN
easat-5251	330	26	of	of	ADP
easat-5251	330	27	marketing	marketing	NOUN
easat-5251	330	28	science	science	NOUN
easat-5251	330	29	,	,	PUNCT
easat-5251	330	30	vol	vol	NOUN
easat-5251	330	31	.	.	PROPN
easat-5251	330	32	48	48	NUM
easat-5251	330	33	,	,	PUNCT
easat-5251	330	34	pp	pp	ADJ
easat-5251	330	35	.	.	PUNCT
easat-5251	330	36	630	630	NUM
easat-5251	330	37	-	-	SYM
easat-5251	330	38	648	648	NUM
easat-5251	330	39	,	,	PUNCT
easat-5251	330	40	2020	2020	NUM
easat-5251	330	41	.	.	PUNCT
easat-5251	331	1	https://doi.org/10.1007/s11747-019-00718-x	https://doi.org/10.1007/s11747-019-00718-x	X
easat-5251	332	1	[	[	X
easat-5251	332	2	22	22	NUM
easat-5251	332	3	]	]	PUNCT
easat-5251	332	4	p.	p.	PROPN
easat-5251	332	5	c.	c.	PROPN
easat-5251	332	6	verhoef	verhoef	PROPN
easat-5251	332	7	,	,	PUNCT
easat-5251	332	8	k.	k.	PROPN
easat-5251	332	9	n.	n.	PROPN
easat-5251	332	10	lemon	lemon	PROPN
easat-5251	332	11	,	,	PUNCT
easat-5251	332	12	a.	a.	NOUN
easat-5251	332	13	parasuraman	parasuraman	NOUN
easat-5251	332	14	,	,	PUNCT
easat-5251	332	15	a.	a.	PROPN
easat-5251	332	16	roggeveen	roggeveen	PROPN
easat-5251	332	17	,	,	PUNCT
easat-5251	332	18	m.	m.	NOUN
easat-5251	332	19	tsiros	tsiro	NOUN
easat-5251	332	20	,	,	PUNCT
easat-5251	332	21	and	and	CCONJ
easat-5251	332	22	l.	l.	PROPN
easat-5251	332	23	a.	a.	PROPN
easat-5251	332	24	schlesinger	schlesinger	PROPN
easat-5251	332	25	,	,	PUNCT
easat-5251	332	26	"	"	PUNCT
easat-5251	332	27	customer	customer	NOUN
easat-5251	332	28	experience	experience	NOUN
easat-5251	332	29	creation	creation	NOUN
easat-5251	332	30	:	:	PUNCT
easat-5251	332	31	determinants	determinant	NOUN
easat-5251	332	32	,	,	PUNCT
easat-5251	332	33	dynamics	dynamic	NOUN
easat-5251	332	34	and	and	CCONJ
easat-5251	332	35	management	management	NOUN
easat-5251	332	36	strategies	strategy	NOUN
easat-5251	332	37	,	,	PUNCT
easat-5251	332	38	"	"	PUNCT
easat-5251	332	39	journal	journal	NOUN
easat-5251	332	40	of	of	ADP
easat-5251	332	41	retailing	retailing	NOUN
easat-5251	332	42	,	,	PUNCT
easat-5251	332	43	vol	vol	NOUN
easat-5251	332	44	.	.	PROPN
easat-5251	332	45	85	85	NUM
easat-5251	332	46	,	,	PUNCT
easat-5251	332	47	no	no	INTJ
easat-5251	332	48	.	.	NOUN
easat-5251	332	49	1	1	NUM
easat-5251	332	50	,	,	PUNCT
easat-5251	332	51	pp	pp	ADJ
easat-5251	332	52	.	.	PUNCT
easat-5251	333	1	31	31	NUM
easat-5251	333	2	-	-	SYM
easat-5251	333	3	41	41	NUM
easat-5251	333	4	,	,	PUNCT
easat-5251	333	5	2009	2009	NUM
easat-5251	333	6	.	.	PUNCT
easat-5251	334	1	https://doi.org/10.1016/j.jretai.2008.11.001	https://doi.org/10.1016/j.jretai.2008.11.001	PROPN
easat-5251	335	1	[	[	X
easat-5251	335	2	23	23	NUM
easat-5251	335	3	]	]	PUNCT
easat-5251	335	4	a.	a.	NOUN
easat-5251	335	5	parasuraman	parasuraman	NOUN
easat-5251	335	6	,	,	PUNCT
easat-5251	335	7	v.	v.	ADP
easat-5251	335	8	a.	a.	NOUN
easat-5251	335	9	zeithaml	zeithaml	PROPN
easat-5251	335	10	,	,	PUNCT
easat-5251	335	11	and	and	CCONJ
easat-5251	335	12	l.	l.	PROPN
easat-5251	335	13	l.	l.	PROPN
easat-5251	335	14	berry	berry	PROPN
easat-5251	335	15	,	,	PUNCT
easat-5251	335	16	"	"	PUNCT
easat-5251	335	17	a	a	DET
easat-5251	335	18	conceptual	conceptual	ADJ
easat-5251	335	19	model	model	NOUN
easat-5251	335	20	of	of	ADP
easat-5251	335	21	service	service	NOUN
easat-5251	335	22	quality	quality	NOUN
easat-5251	335	23	and	and	CCONJ
easat-5251	335	24	its	its	PRON
easat-5251	335	25	implications	implication	NOUN
easat-5251	335	26	for	for	ADP
easat-5251	335	27	future	future	ADJ
easat-5251	335	28	research	research	NOUN
easat-5251	335	29	,	,	PUNCT
easat-5251	335	30	"	"	PUNCT
easat-5251	335	31	journal	journal	NOUN
easat-5251	335	32	of	of	ADP
easat-5251	335	33	marketing	marketing	NOUN
easat-5251	335	34	,	,	PUNCT
easat-5251	335	35	vol	vol	NOUN
easat-5251	335	36	.	.	PROPN
easat-5251	335	37	49	49	NUM
easat-5251	335	38	,	,	PUNCT
easat-5251	335	39	no	no	INTJ
easat-5251	335	40	.	.	NOUN
easat-5251	335	41	4	4	NUM
easat-5251	335	42	,	,	PUNCT
easat-5251	335	43	pp	pp	ADJ
easat-5251	335	44	.	.	PUNCT
easat-5251	336	1	41	41	NUM
easat-5251	336	2	-	-	SYM
easat-5251	336	3	50	50	NUM
easat-5251	336	4	,	,	PUNCT
easat-5251	336	5	1985	1985	NUM
easat-5251	336	6	.	.	PUNCT
easat-5251	337	1	https://doi.org/10.1177/002224298504900403	https://doi.org/10.1177/002224298504900403	NOUN
easat-5251	338	1	[	[	X
easat-5251	338	2	24	24	NUM
easat-5251	338	3	]	]	PUNCT
easat-5251	338	4	v.	v.	ADP
easat-5251	338	5	a.	a.	PROPN
easat-5251	338	6	zeithaml	zeithaml	PROPN
easat-5251	338	7	,	,	PUNCT
easat-5251	338	8	l.	l.	PROPN
easat-5251	338	9	l.	l.	PROPN
easat-5251	338	10	berry	berry	PROPN
easat-5251	338	11	,	,	PUNCT
easat-5251	338	12	and	and	CCONJ
easat-5251	338	13	a.	a.	NOUN
easat-5251	338	14	parasuraman	parasuraman	NOUN
easat-5251	338	15	,	,	PUNCT
easat-5251	338	16	"	"	PUNCT
easat-5251	338	17	the	the	DET
easat-5251	338	18	behavioral	behavioral	ADJ
easat-5251	338	19	consequences	consequence	NOUN
easat-5251	338	20	of	of	ADP
easat-5251	338	21	service	service	NOUN
easat-5251	338	22	quality	quality	NOUN
easat-5251	338	23	,	,	PUNCT
easat-5251	338	24	"	"	PUNCT
easat-5251	338	25	journal	journal	NOUN
easat-5251	338	26	of	of	ADP
easat-5251	338	27	marketing	marketing	NOUN
easat-5251	338	28	,	,	PUNCT
easat-5251	338	29	vol	vol	NOUN
easat-5251	338	30	.	.	PROPN
easat-5251	338	31	60	60	NUM
easat-5251	338	32	,	,	PUNCT
easat-5251	338	33	no	no	INTJ
easat-5251	338	34	.	.	NOUN
easat-5251	338	35	2	2	NUM
easat-5251	338	36	,	,	PUNCT
easat-5251	338	37	pp	pp	ADJ
easat-5251	338	38	.	.	PUNCT
easat-5251	339	1	31	31	NUM
easat-5251	339	2	-	-	SYM
easat-5251	339	3	46	46	NUM
easat-5251	339	4	,	,	PUNCT
easat-5251	339	5	1996	1996	NUM
easat-5251	339	6	.	.	PUNCT
easat-5251	340	1	https://doi.org/10.1177/002224299606000203	https://doi.org/10.1177/002224299606000203	X
easat-5251	341	1	[	[	X
easat-5251	341	2	25	25	NUM
easat-5251	341	3	]	]	X
easat-5251	341	4	p.	p.	NOUN
easat-5251	341	5	jiali	jiali	PROPN
easat-5251	341	6	,	,	PUNCT
easat-5251	341	7	x.	x.	PROPN
easat-5251	341	8	chang	chang	PROPN
easat-5251	341	9	,	,	PUNCT
easat-5251	341	10	h.	h.	PROPN
easat-5251	341	11	zhang	zhang	PROPN
easat-5251	341	12	,	,	PUNCT
easat-5251	341	13	and	and	CCONJ
easat-5251	341	14	w.	w.	PROPN
easat-5251	341	15	aocheng	aocheng	PROPN
easat-5251	341	16	,	,	PUNCT
easat-5251	341	17	"	"	PUNCT
easat-5251	341	18	influence	influence	NOUN
easat-5251	341	19	of	of	ADP
easat-5251	341	20	jd	jd	ADP
easat-5251	341	21	platform	platform	NOUN
easat-5251	341	22	return	return	VERB
easat-5251	341	23	reverse	reverse	NOUN
easat-5251	341	24	logistics	logistic	NOUN
easat-5251	341	25	service	service	NOUN
easat-5251	341	26	quality	quality	NOUN
easat-5251	341	27	on	on	ADP
easat-5251	341	28	customers	customer	NOUN
easat-5251	341	29	'	'	PART
easat-5251	341	30	repurchase	repurchase	NOUN
easat-5251	341	31	intention	intention	NOUN
easat-5251	341	32	,	,	PUNCT
easat-5251	341	33	"	"	PUNCT
easat-5251	341	34	the	the	DET
easat-5251	341	35	journal	journal	NOUN
easat-5251	341	36	of	of	ADP
easat-5251	341	37	industrial	industrial	ADJ
easat-5251	341	38	distribution	distribution	NOUN
easat-5251	341	39	&	&	CCONJ
easat-5251	341	40	business	business	NOUN
easat-5251	341	41	,	,	PUNCT
easat-5251	341	42	vol	vol	NOUN
easat-5251	341	43	.	.	PROPN
easat-5251	341	44	15	15	NUM
easat-5251	341	45	,	,	PUNCT
easat-5251	341	46	no	no	INTJ
easat-5251	341	47	.	.	NOUN
easat-5251	341	48	7	7	NUM
easat-5251	341	49	,	,	PUNCT
easat-5251	341	50	pp	pp	ADJ
easat-5251	341	51	.	.	PUNCT
easat-5251	342	1	1	1	NUM
easat-5251	342	2	-	-	SYM
easat-5251	342	3	9	9	NUM
easat-5251	342	4	,	,	PUNCT
easat-5251	342	5	2024	2024	NUM
easat-5251	342	6	.	.	PUNCT
easat-5251	343	1	https://doi.org/10.13106/jidb.2024.vol15.no7.1	https://doi.org/10.13106/jidb.2024.vol15.no7.1	PRON
easat-5251	344	1	[	[	X
easat-5251	344	2	26	26	NUM
easat-5251	344	3	]	]	X
easat-5251	344	4	r.	r.	PROPN
easat-5251	344	5	l.	l.	PROPN
easat-5251	344	6	oliver	oliver	PROPN
easat-5251	344	7	,	,	PUNCT
easat-5251	344	8	"	"	PUNCT
easat-5251	344	9	whence	whence	ADP
easat-5251	344	10	consumer	consumer	NOUN
easat-5251	344	11	loyalty	loyalty	NOUN
easat-5251	344	12	?	?	PUNCT
easat-5251	344	13	,	,	PUNCT
easat-5251	344	14	"	"	PUNCT
easat-5251	344	15	journal	journal	NOUN
easat-5251	344	16	of	of	ADP
easat-5251	344	17	marketing	marketing	NOUN
easat-5251	344	18	,	,	PUNCT
easat-5251	344	19	vol	vol	NOUN
easat-5251	344	20	.	.	PROPN
easat-5251	344	21	63	63	NUM
easat-5251	344	22	,	,	PUNCT
easat-5251	344	23	no	no	INTJ
easat-5251	344	24	.	.	PUNCT
easat-5251	344	25	4_suppl1	4_suppl1	NUM
easat-5251	344	26	,	,	PUNCT
easat-5251	344	27	pp	pp	ADJ
easat-5251	344	28	.	.	PUNCT
easat-5251	345	1	33	33	NUM
easat-5251	345	2	-	-	SYM
easat-5251	345	3	44	44	NUM
easat-5251	345	4	,	,	PUNCT
easat-5251	345	5	1999	1999	NUM
easat-5251	345	6	.	.	PUNCT
easat-5251	346	1	https://doi.org/10.1177/00222429990634s105	https://doi.org/10.1177/00222429990634s105	NOUN
easat-5251	346	2	[	[	X
easat-5251	346	3	27	27	NUM
easat-5251	346	4	]	]	X
easat-5251	346	5	p.	p.	NOUN
easat-5251	346	6	rauyruen	rauyruen	PROPN
easat-5251	346	7	and	and	CCONJ
easat-5251	346	8	k.	k.	PROPN
easat-5251	346	9	e.	e.	PROPN
easat-5251	346	10	miller	miller	PROPN
easat-5251	346	11	,	,	PUNCT
easat-5251	346	12	"	"	PUNCT
easat-5251	346	13	relationship	relationship	NOUN
easat-5251	346	14	quality	quality	NOUN
easat-5251	346	15	as	as	ADP
easat-5251	346	16	a	a	DET
easat-5251	346	17	predictor	predictor	NOUN
easat-5251	346	18	of	of	ADP
easat-5251	346	19	b2b	b2b	NOUN
easat-5251	346	20	customer	customer	NOUN
easat-5251	346	21	loyalty	loyalty	NOUN
easat-5251	346	22	,	,	PUNCT
easat-5251	346	23	"	"	PUNCT
easat-5251	346	24	journal	journal	NOUN
easat-5251	346	25	of	of	ADP
easat-5251	346	26	business	business	NOUN
easat-5251	346	27	research	research	NOUN
easat-5251	346	28	,	,	PUNCT
easat-5251	346	29	vol	vol	NOUN
easat-5251	346	30	.	.	PROPN
easat-5251	346	31	60	60	NUM
easat-5251	346	32	,	,	PUNCT
easat-5251	346	33	no	no	INTJ
easat-5251	346	34	.	.	NOUN
easat-5251	346	35	1	1	NUM
easat-5251	346	36	,	,	PUNCT
easat-5251	346	37	pp	pp	ADJ
easat-5251	346	38	.	.	PUNCT
easat-5251	347	1	21	21	NUM
easat-5251	347	2	-	-	SYM
easat-5251	347	3	31	31	NUM
easat-5251	347	4	,	,	PUNCT
easat-5251	347	5	2007	2007	NUM
easat-5251	347	6	.	.	PUNCT
easat-5251	348	1	https://doi.org/10.1016/j.jbusres.2005.11.006	https://doi.org/10.1016/j.jbusres.2005.11.006	NUM
easat-5251	348	2	[	[	X
easat-5251	348	3	28	28	NUM
easat-5251	348	4	]	]	X
easat-5251	348	5	a.	a.	NOUN
easat-5251	348	6	s.	s.	PROPN
easat-5251	348	7	dick	dick	PROPN
easat-5251	348	8	and	and	CCONJ
easat-5251	348	9	k.	k.	PROPN
easat-5251	348	10	basu	basu	PROPN
easat-5251	348	11	,	,	PUNCT
easat-5251	348	12	"	"	PUNCT
easat-5251	348	13	customer	customer	NOUN
easat-5251	348	14	loyalty	loyalty	NOUN
easat-5251	348	15	:	:	PUNCT
easat-5251	348	16	toward	toward	ADP
easat-5251	348	17	an	an	DET
easat-5251	348	18	integrated	integrated	ADJ
easat-5251	348	19	conceptual	conceptual	ADJ
easat-5251	348	20	framework	framework	NOUN
easat-5251	348	21	,	,	PUNCT
easat-5251	348	22	"	"	PUNCT
easat-5251	348	23	journal	journal	NOUN
easat-5251	348	24	of	of	ADP
easat-5251	348	25	the	the	DET
easat-5251	348	26	academy	academy	NOUN
easat-5251	348	27	of	of	ADP
easat-5251	348	28	marketing	marketing	NOUN
easat-5251	348	29	science	science	NOUN
easat-5251	348	30	,	,	PUNCT
easat-5251	348	31	vol	vol	NOUN
easat-5251	348	32	.	.	PROPN
easat-5251	348	33	22	22	NUM
easat-5251	348	34	,	,	PUNCT
easat-5251	348	35	pp	pp	ADJ
easat-5251	348	36	.	.	PUNCT
easat-5251	349	1	99	99	NUM
easat-5251	349	2	-	-	SYM
easat-5251	349	3	113	113	NUM
easat-5251	349	4	,	,	PUNCT
easat-5251	349	5	1994	1994	NUM
easat-5251	349	6	.	.	PUNCT
easat-5251	350	1	https://doi.org/10.1177/0092070394222001	https://doi.org/10.1177/0092070394222001	PRON
easat-5251	351	1	[	[	X
easat-5251	351	2	29	29	NUM
easat-5251	351	3	]	]	PUNCT
easat-5251	351	4	j.	j.	PROPN
easat-5251	351	5	f.	f.	PROPN
easat-5251	351	6	hair	hair	PROPN
easat-5251	351	7	jr	jr	PROPN
easat-5251	351	8	,	,	PUNCT
easat-5251	351	9	w.	w.	PROPN
easat-5251	351	10	c.	c.	PROPN
easat-5251	351	11	black	black	PROPN
easat-5251	351	12	,	,	PUNCT
easat-5251	351	13	b.	b.	PROPN
easat-5251	351	14	j.	j.	PROPN
easat-5251	351	15	babin	babin	PROPN
easat-5251	351	16	,	,	PUNCT
easat-5251	351	17	and	and	CCONJ
easat-5251	351	18	r.	r.	PROPN
easat-5251	351	19	e.	e.	PROPN
easat-5251	351	20	anderson	anderson	PROPN
easat-5251	351	21	,	,	PUNCT
easat-5251	351	22	"	"	PUNCT
easat-5251	351	23	multivariate	multivariate	VERB
easat-5251	351	24	data	datum	NOUN
easat-5251	351	25	analysis	analysis	NOUN
easat-5251	351	26	,	,	PUNCT
easat-5251	351	27	"	"	PUNCT
easat-5251	351	28	7th	7th	ADJ
easat-5251	351	29	ed	ed	NOUN
easat-5251	351	30	.	.	PUNCT
easat-5251	352	1	upper	upper	ADJ
easat-5251	352	2	saddle	saddle	PROPN
easat-5251	352	3	river	river	PROPN
easat-5251	352	4	,	,	PUNCT
easat-5251	352	5	nj	nj	PROPN
easat-5251	352	6	,	,	PUNCT
easat-5251	352	7	usa	usa	PROPN
easat-5251	352	8	:	:	PUNCT
easat-5251	352	9	pearson	pearson	PROPN
easat-5251	352	10	,	,	PUNCT
easat-5251	352	11	2010	2010	NUM
easat-5251	352	12	,	,	PUNCT
easat-5251	352	13	pp	pp	ADV
easat-5251	352	14	.	.	PUNCT
easat-5251	353	1	785–785	785–785	NUM
easat-5251	353	2	.	.	PUNCT
easat-5251	354	1	[	[	X
easat-5251	354	2	30	30	NUM
easat-5251	354	3	]	]	PUNCT
easat-5251	354	4	t.	t.	PROPN
easat-5251	354	5	r.	r.	PROPN
easat-5251	354	6	lunsford	lunsford	PROPN
easat-5251	354	7	and	and	CCONJ
easat-5251	354	8	b.	b.	PROPN
easat-5251	354	9	r.	r.	PROPN
easat-5251	354	10	lunsford	lunsford	PROPN
easat-5251	354	11	,	,	PUNCT
easat-5251	354	12	"	"	PUNCT
easat-5251	354	13	the	the	DET
easat-5251	354	14	research	research	NOUN
easat-5251	354	15	sample	sample	NOUN
easat-5251	354	16	,	,	PUNCT
easat-5251	354	17	part	part	NOUN
easat-5251	354	18	i	i	PRON
easat-5251	354	19	:	:	PUNCT
easat-5251	354	20	sampling	sample	VERB
easat-5251	354	21	,	,	PUNCT
easat-5251	354	22	"	"	PUNCT
easat-5251	354	23	jpo	jpo	PROPN
easat-5251	354	24	:	:	PUNCT
easat-5251	354	25	journal	journal	PROPN
easat-5251	354	26	of	of	ADP
easat-5251	354	27	prosthetics	prosthetic	NOUN
easat-5251	354	28	and	and	CCONJ
easat-5251	354	29	orthotics	orthotic	NOUN
easat-5251	354	30	,	,	PUNCT
easat-5251	354	31	vol	vol	NOUN
easat-5251	354	32	.	.	PROPN
easat-5251	355	1	7	7	NUM
easat-5251	355	2	,	,	PUNCT
easat-5251	355	3	no	no	INTJ
easat-5251	355	4	.	.	NOUN
easat-5251	355	5	3	3	NUM
easat-5251	355	6	,	,	PUNCT
easat-5251	355	7	p.	p.	NOUN
easat-5251	355	8	17a	17a	NUM
easat-5251	355	9	,	,	PUNCT
easat-5251	355	10	1995	1995	NUM
easat-5251	355	11	.	.	PUNCT
easat-5251	356	1	[	[	X
easat-5251	356	2	31	31	NUM
easat-5251	356	3	]	]	PUNCT
easat-5251	356	4	a.	a.	NOUN
easat-5251	356	5	adebayo	adebayo	PROPN
easat-5251	356	6	and	and	CCONJ
easat-5251	356	7	b.	b.	PROPN
easat-5251	356	8	ackers	acker	NOUN
easat-5251	356	9	,	,	PUNCT
easat-5251	356	10	"	"	PUNCT
easat-5251	356	11	sampling	sample	VERB
easat-5251	356	12	theoretically	theoretically	ADV
easat-5251	356	13	for	for	ADP
easat-5251	356	14	comparison	comparison	NOUN
easat-5251	356	15	,	,	PUNCT
easat-5251	356	16	"	"	PUNCT
easat-5251	356	17	electronic	electronic	ADJ
easat-5251	356	18	journal	journal	NOUN
easat-5251	356	19	of	of	ADP
easat-5251	356	20	business	business	NOUN
easat-5251	356	21	research	research	NOUN
easat-5251	356	22	methods	method	NOUN
easat-5251	356	23	,	,	PUNCT
easat-5251	356	24	vol	vol	NOUN
easat-5251	356	25	.	.	PROPN
easat-5251	356	26	19	19	NUM
easat-5251	356	27	,	,	PUNCT
easat-5251	356	28	no	no	INTJ
easat-5251	356	29	.	.	NOUN
easat-5251	356	30	1	1	NUM
easat-5251	356	31	,	,	PUNCT
easat-5251	356	32	pp	pp	ADJ
easat-5251	356	33	.	.	PUNCT
easat-5251	357	1	42	42	NUM
easat-5251	357	2	-	-	SYM
easat-5251	357	3	56	56	NUM
easat-5251	357	4	,	,	PUNCT
easat-5251	357	5	2021	2021	NUM
easat-5251	357	6	.	.	PUNCT
easat-5251	358	1	https://doi.org/10.34190/ejbrm.19.1.2434	https://doi.org/10.34190/ejbrm.19.1.2434	NOUN
easat-5251	359	1	[	[	PUNCT
easat-5251	359	2	32	32	NUM
easat-5251	359	3	]	]	PUNCT
easat-5251	359	4	i.	i.	PROPN
easat-5251	359	5	etikan	etikan	PROPN
easat-5251	359	6	,	,	PUNCT
easat-5251	359	7	s.	s.	PROPN
easat-5251	359	8	a.	a.	PROPN
easat-5251	359	9	musa	musa	PROPN
easat-5251	359	10	,	,	PUNCT
easat-5251	359	11	and	and	CCONJ
easat-5251	359	12	r.	r.	PROPN
easat-5251	359	13	s.	s.	PROPN
easat-5251	359	14	alkassim	alkassim	PROPN
easat-5251	359	15	,	,	PUNCT
easat-5251	359	16	"	"	PUNCT
easat-5251	359	17	comparison	comparison	NOUN
easat-5251	359	18	of	of	ADP
easat-5251	359	19	convenience	convenience	NOUN
easat-5251	359	20	sampling	sampling	NOUN
easat-5251	359	21	and	and	CCONJ
easat-5251	359	22	purposive	purposive	ADJ
easat-5251	359	23	sampling	sampling	NOUN
easat-5251	359	24	,	,	PUNCT
easat-5251	359	25	"	"	PUNCT
easat-5251	359	26	american	american	ADJ
easat-5251	359	27	journal	journal	PROPN
easat-5251	359	28	of	of	ADP
easat-5251	359	29	theoretical	theoretical	ADJ
easat-5251	359	30	and	and	CCONJ
easat-5251	359	31	applied	applied	ADJ
easat-5251	359	32	statistics	statistic	NOUN
easat-5251	359	33	,	,	PUNCT
easat-5251	359	34	vol	vol	NOUN
easat-5251	359	35	.	.	PROPN
easat-5251	359	36	5	5	NUM
easat-5251	359	37	,	,	PUNCT
easat-5251	359	38	no	no	INTJ
easat-5251	359	39	.	.	NOUN
easat-5251	359	40	1	1	NUM
easat-5251	359	41	,	,	PUNCT
easat-5251	359	42	pp	pp	ADJ
easat-5251	359	43	.	.	PUNCT
easat-5251	360	1	1	1	NUM
easat-5251	360	2	-	-	SYM
easat-5251	360	3	4	4	NUM
easat-5251	360	4	,	,	PUNCT
easat-5251	360	5	2016	2016	NUM
easat-5251	360	6	.	.	PUNCT
easat-5251	361	1	https://doi.org/10.11648/j.ajtas.20160501.11	https://doi.org/10.11648/j.ajtas.20160501.11	PROPN
easat-5251	361	2	[	[	X
easat-5251	361	3	33	33	NUM
easat-5251	361	4	]	]	X
easat-5251	361	5	c.	c.	PROPN
easat-5251	361	6	chaiwan	chaiwan	PROPN
easat-5251	361	7	and	and	CCONJ
easat-5251	361	8	s.	s.	PROPN
easat-5251	361	9	tiwong	tiwong	PROPN
easat-5251	361	10	,	,	PUNCT
easat-5251	361	11	"	"	PUNCT
easat-5251	361	12	factors	factor	VERB
easat-5251	361	13	analysis	analysis	NOUN
easat-5251	361	14	for	for	ADP
easat-5251	361	15	customer	customer	NOUN
easat-5251	361	16	behavior	behavior	NOUN
easat-5251	361	17	on	on	ADP
easat-5251	361	18	the	the	DET
easat-5251	361	19	e	e	PROPN
easat-5251	361	20	-	-	NOUN
easat-5251	361	21	commerce	commerce	NOUN
easat-5251	361	22	platform	platform	NOUN
easat-5251	361	23	in	in	ADP
easat-5251	361	24	thailand	thailand	PROPN
easat-5251	361	25	,	,	PUNCT
easat-5251	361	26	"	"	PUNCT
easat-5251	361	27	in	in	ADP
easat-5251	361	28	in	in	ADP
easat-5251	361	29	proceedings	proceeding	NOUN
easat-5251	361	30	of	of	ADP
easat-5251	361	31	the	the	DET
easat-5251	361	32	international	international	ADJ
easat-5251	361	33	conference	conference	NOUN
easat-5251	361	34	on	on	ADP
easat-5251	361	35	industrial	industrial	ADJ
easat-5251	361	36	engineering	engineering	NOUN
easat-5251	361	37	and	and	CCONJ
easat-5251	361	38	operations	operation	NOUN
easat-5251	361	39	management	management	NOUN
easat-5251	361	40	,	,	PUNCT
easat-5251	361	41	orlando	orlando	PROPN
easat-5251	361	42	,	,	PUNCT
easat-5251	361	43	usa	usa	PROPN
easat-5251	361	44	:	:	PUNCT
easat-5251	361	45	ieom	ieom	PROPN
easat-5251	361	46	society	society	PROPN
easat-5251	361	47	international	international	PROPN
easat-5251	361	48	,	,	PUNCT
easat-5251	361	49	jun	jun	PROPN
easat-5251	361	50	.	.	PROPN
easat-5251	361	51	2022	2022	NUM
easat-5251	361	52	,	,	PUNCT
easat-5251	361	53	pp	pp	ADJ
easat-5251	361	54	.	.	PUNCT
easat-5251	361	55	2554–2563	2554–2563	NUM
easat-5251	361	56	.	.	PUNCT
easat-5251	362	1	[	[	X
easat-5251	362	2	online	online	X
easat-5251	362	3	]	]	X
easat-5251	362	4	.	.	PUNCT
easat-5251	363	1	available	available	ADJ
easat-5251	363	2	:	:	PUNCT
easat-5251	363	3	https://doi.org/10.46254/na07.20220557	https://doi.org/10.46254/na07.20220557	PROPN
easat-5251	363	4	,	,	PUNCT
easat-5251	363	5	2022	2022	NUM
easat-5251	363	6	.	.	PUNCT
easat-5251	364	1	[	[	X
easat-5251	364	2	34	34	NUM
easat-5251	364	3	]	]	PUNCT
easat-5251	364	4	k.	k.	PROPN
easat-5251	364	5	khwanngern	khwanngern	PROPN
easat-5251	364	6	,	,	PUNCT
easat-5251	364	7	v.	v.	ADP
easat-5251	364	8	chouvatut	chouvatut	PROPN
easat-5251	364	9	,	,	PUNCT
easat-5251	364	10	and	and	CCONJ
easat-5251	364	11	w.	w.	PROPN
easat-5251	364	12	ongsakul	ongsakul	NOUN
easat-5251	364	13	,	,	PUNCT
easat-5251	364	14	"	"	PUNCT
easat-5251	364	15	comparative	comparative	ADJ
easat-5251	364	16	analysis	analysis	NOUN
easat-5251	364	17	of	of	ADP
easat-5251	364	18	online	online	ADJ
easat-5251	364	19	shopping	shopping	NOUN
easat-5251	364	20	behavior	behavior	NOUN
easat-5251	364	21	of	of	ADP
easat-5251	364	22	thai	thai	PROPN
easat-5251	364	23	and	and	CCONJ
easat-5251	364	24	chinese	chinese	ADJ
easat-5251	364	25	consumers	consumer	NOUN
easat-5251	364	26	,	,	PUNCT
easat-5251	364	27	"	"	PUNCT
easat-5251	364	28	international	international	ADJ
easat-5251	364	29	journal	journal	NOUN
easat-5251	364	30	of	of	ADP
easat-5251	364	31	smart	smart	ADJ
easat-5251	364	32	business	business	NOUN
easat-5251	364	33	and	and	CCONJ
easat-5251	364	34	technology	technology	NOUN
easat-5251	364	35	,	,	PUNCT
easat-5251	364	36	vol	vol	NOUN
easat-5251	364	37	.	.	PROPN
easat-5251	364	38	8	8	NUM
easat-5251	364	39	,	,	PUNCT
easat-5251	364	40	no	no	INTJ
easat-5251	364	41	.	.	NOUN
easat-5251	364	42	1	1	NUM
easat-5251	364	43	,	,	PUNCT
easat-5251	364	44	pp	pp	ADJ
easat-5251	364	45	.	.	PUNCT
easat-5251	365	1	39–52	39–52	NUM
easat-5251	365	2	,	,	PUNCT
easat-5251	365	3	2020	2020	NUM
easat-5251	365	4	.	.	PUNCT
easat-5251	366	1	https://doi.org/10.21742/ijsbt.2020.8.1.05	https://doi.org/10.21742/ijsbt.2020.8.1.05	NOUN
easat-5251	366	2	[	[	NOUN
easat-5251	366	3	35	35	NUM
easat-5251	366	4	]	]	X
easat-5251	366	5	d.	d.	PROPN
easat-5251	366	6	f.	f.	PROPN
easat-5251	366	7	polit	polit	PROPN
easat-5251	366	8	and	and	CCONJ
easat-5251	366	9	c.	c.	PROPN
easat-5251	366	10	t.	t.	PROPN
easat-5251	366	11	beck	beck	PROPN
easat-5251	366	12	,	,	PUNCT
easat-5251	366	13	"	"	PUNCT
easat-5251	366	14	the	the	DET
easat-5251	366	15	content	content	PROPN
easat-5251	366	16	validity	validity	NOUN
easat-5251	366	17	index	index	NOUN
easat-5251	366	18	:	:	PUNCT
easat-5251	366	19	are	be	AUX
easat-5251	366	20	you	you	PRON
easat-5251	366	21	sure	sure	ADJ
easat-5251	366	22	you	you	PRON
easat-5251	366	23	know	know	VERB
easat-5251	366	24	what	what	PRON
easat-5251	366	25	's	be	AUX
easat-5251	366	26	being	be	AUX
easat-5251	366	27	reported	report	VERB
easat-5251	366	28	?	?	PUNCT
easat-5251	367	1	critique	critique	NOUN
easat-5251	367	2	and	and	CCONJ
easat-5251	367	3	recommendations	recommendation	NOUN
easat-5251	367	4	,	,	PUNCT
easat-5251	367	5	"	"	PUNCT
easat-5251	367	6	research	research	NOUN
easat-5251	367	7	in	in	ADP
easat-5251	367	8	nursing	nursing	NOUN
easat-5251	367	9	&	&	CCONJ
easat-5251	367	10	health	health	NOUN
easat-5251	367	11	,	,	PUNCT
easat-5251	367	12	vol	vol	NOUN
easat-5251	367	13	.	.	PROPN
easat-5251	367	14	29	29	NUM
easat-5251	367	15	,	,	PUNCT
easat-5251	367	16	no	no	INTJ
easat-5251	367	17	.	.	NOUN
easat-5251	367	18	5	5	NUM
easat-5251	367	19	,	,	PUNCT
easat-5251	367	20	pp	pp	ADJ
easat-5251	367	21	.	.	PUNCT
easat-5251	368	1	489	489	NUM
easat-5251	368	2	-	-	SYM
easat-5251	368	3	497	497	NUM
easat-5251	368	4	,	,	PUNCT
easat-5251	368	5	2006	2006	NUM
easat-5251	368	6	.	.	PUNCT
easat-5251	369	1	https://doi.org/10.1002/nur.20147	https://doi.org/10.1002/nur.20147	PROPN
easat-5251	369	2	[	[	X
easat-5251	369	3	36	36	NUM
easat-5251	369	4	]	]	PUNCT
easat-5251	369	5	b.	b.	PROPN
easat-5251	369	6	g.	g.	PROPN
easat-5251	369	7	tabachnick	tabachnick	PROPN
easat-5251	369	8	and	and	CCONJ
easat-5251	369	9	l.	l.	PROPN
easat-5251	369	10	s.	s.	PROPN
easat-5251	369	11	fidell	fidell	PROPN
easat-5251	369	12	,	,	PUNCT
easat-5251	369	13	using	use	VERB
easat-5251	369	14	multivariate	multivariate	NOUN
easat-5251	369	15	statistics	statistic	NOUN
easat-5251	369	16	,	,	PUNCT
easat-5251	369	17	7th	7th	ADJ
easat-5251	369	18	ed	ed	NOUN
easat-5251	369	19	.	.	PUNCT
easat-5251	370	1	new	new	PROPN
easat-5251	370	2	york	york	PROPN
easat-5251	370	3	,	,	PUNCT
easat-5251	370	4	ny	ny	PROPN
easat-5251	370	5	,	,	PUNCT
easat-5251	370	6	usa	usa	PROPN
easat-5251	370	7	:	:	PUNCT
easat-5251	370	8	pearson	pearson	PROPN
easat-5251	370	9	,	,	PUNCT
easat-5251	370	10	2019	2019	NUM
easat-5251	370	11	.	.	PUNCT
easat-5251	371	1	[	[	X
easat-5251	371	2	37	37	NUM
easat-5251	371	3	]	]	PUNCT
easat-5251	371	4	m.	m.	NOUN
easat-5251	371	5	tavakol	tavakol	PROPN
easat-5251	371	6	and	and	CCONJ
easat-5251	371	7	r.	r.	PROPN
easat-5251	371	8	dennick	dennick	PROPN
easat-5251	371	9	,	,	PUNCT
easat-5251	371	10	"	"	PUNCT
easat-5251	371	11	making	make	VERB
easat-5251	371	12	sense	sense	NOUN
easat-5251	371	13	of	of	ADP
easat-5251	371	14	cronbach	cronbach	NOUN
easat-5251	371	15	's	's	PART
easat-5251	371	16	alpha	alpha	NOUN
easat-5251	371	17	,	,	PUNCT
easat-5251	371	18	"	"	PUNCT
easat-5251	371	19	international	international	ADJ
easat-5251	371	20	journal	journal	NOUN
easat-5251	371	21	of	of	ADP
easat-5251	371	22	medical	medical	ADJ
easat-5251	371	23	education	education	NOUN
easat-5251	371	24	,	,	PUNCT
easat-5251	371	25	vol	vol	NOUN
easat-5251	371	26	.	.	PROPN
easat-5251	371	27	2	2	NUM
easat-5251	371	28	,	,	PUNCT
easat-5251	371	29	p.	p.	NOUN
easat-5251	371	30	53	53	NUM
easat-5251	371	31	,	,	PUNCT
easat-5251	371	32	2011	2011	NUM
easat-5251	371	33	.	.	PUNCT
easat-5251	372	1	https://doi.org/10.5116/ijme.4dfb.8dfd	https://doi.org/10.5116/ijme.4dfb.8dfd	ADV
easat-5251	372	2	[	[	X
easat-5251	372	3	38	38	NUM
easat-5251	372	4	]	]	PUNCT
easat-5251	372	5	j.	j.	PROPN
easat-5251	372	6	f.	f.	PROPN
easat-5251	372	7	hair	hair	PROPN
easat-5251	372	8	,	,	PUNCT
easat-5251	372	9	j.	j.	PROPN
easat-5251	372	10	j.	j.	PROPN
easat-5251	372	11	risher	risher	PROPN
easat-5251	372	12	,	,	PUNCT
easat-5251	372	13	m.	m.	NOUN
easat-5251	372	14	sarstedt	sarstedt	NOUN
easat-5251	372	15	,	,	PUNCT
easat-5251	372	16	and	and	CCONJ
easat-5251	372	17	c.	c.	PROPN
easat-5251	372	18	m.	m.	PROPN
easat-5251	372	19	ringle	ringle	PROPN
easat-5251	372	20	,	,	PUNCT
easat-5251	372	21	"	"	PUNCT
easat-5251	372	22	when	when	SCONJ
easat-5251	372	23	to	to	PART
easat-5251	372	24	use	use	VERB
easat-5251	372	25	and	and	CCONJ
easat-5251	372	26	how	how	SCONJ
easat-5251	372	27	to	to	PART
easat-5251	372	28	report	report	VERB
easat-5251	372	29	the	the	DET
easat-5251	372	30	results	result	NOUN
easat-5251	372	31	of	of	ADP
easat-5251	372	32	pls	pls	NOUN
easat-5251	372	33	-	-	PUNCT
easat-5251	372	34	sem	sem	NOUN
easat-5251	372	35	,	,	PUNCT
easat-5251	372	36	"	"	PUNCT
easat-5251	372	37	european	european	PROPN
easat-5251	372	38	business	business	PROPN
easat-5251	372	39	review	review	PROPN
easat-5251	372	40	,	,	PUNCT
easat-5251	372	41	vol	vol	NOUN
easat-5251	372	42	.	.	PROPN
easat-5251	373	1	31	31	NUM
easat-5251	373	2	,	,	PUNCT
easat-5251	373	3	no	no	INTJ
easat-5251	373	4	.	.	NOUN
easat-5251	373	5	1	1	NUM
easat-5251	373	6	,	,	PUNCT
easat-5251	373	7	pp	pp	ADJ
easat-5251	373	8	.	.	PUNCT
easat-5251	374	1	2	2	NUM
easat-5251	374	2	-	-	SYM
easat-5251	374	3	24	24	NUM
easat-5251	374	4	,	,	PUNCT
easat-5251	374	5	2019	2019	NUM
easat-5251	374	6	.	.	PUNCT
easat-5251	375	1	https://doi.org/10.1108/ebr-11-2018-0203	https://doi.org/10.1108/ebr-11-2018-0203	X
easat-5251	376	1	[	[	X
easat-5251	376	2	39	39	NUM
easat-5251	376	3	]	]	PUNCT
easat-5251	376	4	j.	j.	PROPN
easat-5251	376	5	f.	f.	PROPN
easat-5251	376	6	hair	hair	PROPN
easat-5251	376	7	jr	jr	PROPN
easat-5251	376	8	,	,	PUNCT
easat-5251	376	9	m.	m.	PROPN
easat-5251	376	10	c.	c.	PROPN
easat-5251	376	11	howard	howard	PROPN
easat-5251	376	12	,	,	PUNCT
easat-5251	376	13	and	and	CCONJ
easat-5251	376	14	c.	c.	PROPN
easat-5251	376	15	nitzl	nitzl	PROPN
easat-5251	376	16	,	,	PUNCT
easat-5251	376	17	"	"	PUNCT
easat-5251	376	18	assessing	assess	VERB
easat-5251	376	19	measurement	measurement	NOUN
easat-5251	376	20	model	model	NOUN
easat-5251	376	21	quality	quality	NOUN
easat-5251	376	22	in	in	ADP
easat-5251	376	23	pls	pls	NOUN
easat-5251	376	24	-	-	PUNCT
easat-5251	376	25	sem	sem	NOUN
easat-5251	376	26	using	use	VERB
easat-5251	376	27	confirmatory	confirmatory	ADJ
easat-5251	376	28	composite	composite	ADJ
easat-5251	376	29	analysis	analysis	NOUN
easat-5251	376	30	,	,	PUNCT
easat-5251	376	31	"	"	PUNCT
easat-5251	376	32	journal	journal	NOUN
easat-5251	376	33	of	of	ADP
easat-5251	376	34	business	business	NOUN
easat-5251	376	35	research	research	NOUN
easat-5251	376	36	,	,	PUNCT
easat-5251	376	37	vol	vol	NOUN
easat-5251	376	38	.	.	PROPN
easat-5251	377	1	109	109	NUM
easat-5251	377	2	,	,	PUNCT
easat-5251	377	3	pp	pp	ADJ
easat-5251	377	4	.	.	PUNCT
easat-5251	378	1	101	101	NUM
easat-5251	378	2	-	-	SYM
easat-5251	378	3	110	110	NUM
easat-5251	378	4	,	,	PUNCT
easat-5251	378	5	2020	2020	NUM
easat-5251	378	6	.	.	PUNCT
easat-5251	379	1	[	[	X
easat-5251	379	2	40	40	NUM
easat-5251	379	3	]	]	PUNCT
easat-5251	379	4	c.	c.	PROPN
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easat-5251	379	6	and	and	CCONJ
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easat-5251	379	8	f.	f.	PROPN
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easat-5251	379	11	"	"	PUNCT
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easat-5251	379	13	structural	structural	ADJ
easat-5251	379	14	equation	equation	NOUN
easat-5251	379	15	models	model	NOUN
easat-5251	379	16	with	with	ADP
easat-5251	379	17	unobservable	unobservable	ADJ
easat-5251	379	18	variables	variable	NOUN
easat-5251	379	19	and	and	CCONJ
easat-5251	379	20	measurement	measurement	NOUN
easat-5251	379	21	error	error	NOUN
easat-5251	379	22	,	,	PUNCT
easat-5251	379	23	"	"	PUNCT
easat-5251	379	24	journal	journal	NOUN
easat-5251	379	25	of	of	ADP
easat-5251	379	26	marketing	marketing	NOUN
easat-5251	379	27	research	research	NOUN
easat-5251	379	28	,	,	PUNCT
easat-5251	379	29	vol	vol	NOUN
easat-5251	379	30	.	.	PROPN
easat-5251	379	31	18	18	NUM
easat-5251	379	32	,	,	PUNCT
easat-5251	379	33	no	no	INTJ
easat-5251	379	34	.	.	NOUN
easat-5251	379	35	1	1	NUM
easat-5251	379	36	,	,	PUNCT
easat-5251	379	37	pp	pp	ADJ
easat-5251	379	38	.	.	PUNCT
easat-5251	380	1	39	39	NUM
easat-5251	380	2	-	-	SYM
easat-5251	380	3	50	50	NUM
easat-5251	380	4	,	,	PUNCT
easat-5251	380	5	1981	1981	NUM
easat-5251	380	6	.	.	PUNCT
easat-5251	381	1	https://doi.org/10.1177/002224378101800104	https://doi.org/10.1177/002224378101800104	X
easat-5251	382	1	[	[	X
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easat-5251	382	3	]	]	X
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easat-5251	382	7	c.	c.	PROPN
easat-5251	382	8	m.	m.	PROPN
easat-5251	382	9	ringle	ringle	PROPN
easat-5251	382	10	,	,	PUNCT
easat-5251	382	11	and	and	CCONJ
easat-5251	382	12	m.	m.	NOUN
easat-5251	382	13	sarstedt	sarstedt	NOUN
easat-5251	382	14	,	,	PUNCT
easat-5251	382	15	"	"	PUNCT
easat-5251	382	16	a	a	DET
easat-5251	382	17	new	new	ADJ
easat-5251	382	18	criterion	criterion	NOUN
easat-5251	382	19	for	for	ADP
easat-5251	382	20	assessing	assess	VERB
easat-5251	382	21	discriminant	discriminant	ADJ
easat-5251	382	22	validity	validity	NOUN
easat-5251	382	23	in	in	ADP
easat-5251	382	24	variance	variance	NOUN
easat-5251	382	25	-	-	PUNCT
easat-5251	382	26	based	base	VERB
easat-5251	382	27	structural	structural	ADJ
easat-5251	382	28	equation	equation	NOUN
easat-5251	382	29	modeling	modeling	NOUN
easat-5251	382	30	,	,	PUNCT
easat-5251	382	31	"	"	PUNCT
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easat-5251	382	33	of	of	ADP
easat-5251	382	34	the	the	DET
easat-5251	382	35	academy	academy	NOUN
easat-5251	382	36	of	of	ADP
easat-5251	382	37	marketing	marketing	NOUN
easat-5251	382	38	science	science	NOUN
easat-5251	382	39	,	,	PUNCT
easat-5251	382	40	vol	vol	NOUN
easat-5251	382	41	.	.	PROPN
easat-5251	382	42	43	43	NUM
easat-5251	382	43	,	,	PUNCT
easat-5251	382	44	pp	pp	ADJ
easat-5251	382	45	.	.	PUNCT
easat-5251	382	46	115	115	NUM
easat-5251	382	47	-	-	SYM
easat-5251	382	48	135	135	NUM
easat-5251	382	49	,	,	PUNCT
easat-5251	382	50	2015	2015	NUM
easat-5251	382	51	.	.	PUNCT
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easat-5251	383	3	https://doi.org/10.1016/j.ijpe.2012.06.002	https://doi.org/10.1016/j.ijpe.2012.06.002	NOUN
easat-5251	383	4	https://doi.org/10.4018/978-1-6684-8574-3.ch005	https://doi.org/10.4018/978-1-6684-8574-3.ch005	NOUN
easat-5251	383	5	https://doi.org/10.4018/978-1-6684-8574-3.ch005	https://doi.org/10.4018/978-1-6684-8574-3.ch005	NOUN
easat-5251	383	6	https://doi.org/10.1509/jm.15.0420	https://doi.org/10.1509/jm.15.0420	ADP
easat-5251	383	7	https://doi.org/10.1007/s11747-019-00718-x	https://doi.org/10.1007/s11747-019-00718-x	PROPN
easat-5251	383	8	https://doi.org/10.1016/j.jretai.2008.11.001	https://doi.org/10.1016/j.jretai.2008.11.001	PROPN
easat-5251	383	9	https://doi.org/10.1177/002224298504900403	https://doi.org/10.1177/002224298504900403	NOUN
easat-5251	383	10	https://doi.org/10.1177/002224299606000203	https://doi.org/10.1177/002224299606000203	NOUN
easat-5251	383	11	https://doi.org/10.13106/jidb.2024.vol15.no7.1	https://doi.org/10.13106/jidb.2024.vol15.no7.1	PRON
easat-5251	383	12	https://doi.org/10.1177/00222429990634s105	https://doi.org/10.1177/00222429990634s105	ADJ
easat-5251	383	13	https://doi.org/10.1016/j.jbusres.2005.11.006	https://doi.org/10.1016/j.jbusres.2005.11.006	ADJ
easat-5251	383	14	https://doi.org/10.1177/0092070394222001	https://doi.org/10.1177/0092070394222001	NOUN
easat-5251	383	15	https://doi.org/10.34190/ejbrm.19.1.2434	https://doi.org/10.34190/ejbrm.19.1.2434	NOUN
easat-5251	383	16	https://doi.org/10.11648/j.ajtas.20160501.11	https://doi.org/10.11648/j.ajtas.20160501.11	VERB
easat-5251	383	17	https://doi.org/10.46254/na07.20220557	https://doi.org/10.46254/na07.20220557	PROPN
easat-5251	383	18	https://doi.org/10.21742/ijsbt.2020.8.1.05	https://doi.org/10.21742/ijsbt.2020.8.1.05	PROPN
easat-5251	383	19	https://doi.org/10.1002/nur.20147	https://doi.org/10.1002/nur.20147	PROPN
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easat-5251	383	21	https://doi.org/10.1108/ebr-11-2018-0203	https://doi.org/10.1108/ebr-11-2018-0203	PROPN
easat-5251	383	22	https://doi.org/10.1177/002224378101800104	https://doi.org/10.1177/002224378101800104	VERB
easat-5251	384	1	https://doi.org/10.1007/s11747-014-0403-8	https://doi.org/10.1007/s11747-014-0403-8	NOUN
easat-5251	384	2	526	526	NUM
easat-5251	384	3	edelweiss	edelweiss	PROPN
easat-5251	384	4	applied	apply	VERB
easat-5251	384	5	science	science	NOUN
easat-5251	384	6	and	and	CCONJ
easat-5251	384	7	technology	technology	NOUN
easat-5251	384	8	issn	issn	PROPN
easat-5251	384	9	:	:	PUNCT
easat-5251	384	10	2576	2576	NUM
easat-5251	384	11	-	-	SYM
easat-5251	384	12	8484	8484	NUM
easat-5251	384	13	vol	vol	NOUN
easat-5251	384	14	.	.	PROPN
easat-5251	385	1	9	9	NUM
easat-5251	385	2	,	,	PUNCT
easat-5251	385	3	no	no	INTJ
easat-5251	385	4	.	.	NOUN
easat-5251	386	1	3	3	NUM
easat-5251	386	2	:	:	PUNCT
easat-5251	386	3	511	511	NUM
easat-5251	386	4	-	-	SYM
easat-5251	386	5	526	526	NUM
easat-5251	386	6	,	,	PUNCT
easat-5251	386	7	2024	2024	NUM
easat-5251	386	8	doi	doi	NOUN
easat-5251	386	9	:	:	PUNCT
easat-5251	386	10	10.55214/25768484.v9i3.5251	10.55214/25768484.v9i3.5251	PROPN
easat-5251	386	11	©	©	PROPN
easat-5251	386	12	2025	2025	NUM
easat-5251	386	13	by	by	ADP
easat-5251	386	14	the	the	DET
easat-5251	386	15	authors	author	NOUN
easat-5251	386	16	;	;	PUNCT
easat-5251	386	17	licensee	licensee	PROPN
easat-5251	386	18	learning	learning	NOUN
easat-5251	386	19	gate	gate	NOUN
easat-5251	387	1	[	[	X
easat-5251	387	2	42	42	NUM
easat-5251	387	3	]	]	PUNCT
easat-5251	387	4	r.	r.	PROPN
easat-5251	387	5	b.	b.	PROPN
easat-5251	387	6	kline	kline	PROPN
easat-5251	387	7	,	,	PUNCT
easat-5251	387	8	principles	principle	NOUN
easat-5251	387	9	and	and	CCONJ
easat-5251	387	10	practice	practice	NOUN
easat-5251	387	11	of	of	ADP
easat-5251	387	12	structural	structural	ADJ
easat-5251	387	13	equation	equation	NOUN
easat-5251	387	14	modeling	modeling	NOUN
easat-5251	387	15	,	,	PUNCT
easat-5251	387	16	5th	5th	ADJ
easat-5251	387	17	ed	ed	NOUN
easat-5251	387	18	.	.	PUNCT
easat-5251	388	1	new	new	PROPN
easat-5251	388	2	york	york	PROPN
easat-5251	388	3	,	,	PUNCT
easat-5251	388	4	ny	ny	PROPN
easat-5251	388	5	,	,	PUNCT
easat-5251	388	6	usa	usa	PROPN
easat-5251	388	7	:	:	PUNCT
easat-5251	388	8	guilford	guilford	PROPN
easat-5251	388	9	publications	publication	NOUN
easat-5251	388	10	,	,	PUNCT
easat-5251	388	11	2023	2023	NUM
easat-5251	388	12	.	.	PUNCT