id	sid	tid	token	lemma	pos
easat-5418	1	1	edelweiss	edelweiss	PROPN
easat-5418	1	2	applied	apply	VERB
easat-5418	1	3	science	science	NOUN
easat-5418	1	4	and	and	CCONJ
easat-5418	1	5	technology	technology	NOUN
easat-5418	1	6	issn	issn	PROPN
easat-5418	1	7	:	:	PUNCT
easat-5418	1	8	2576	2576	NUM
easat-5418	1	9	-	-	SYM
easat-5418	1	10	8484	8484	NUM
easat-5418	1	11	vol	vol	NOUN
easat-5418	1	12	.	.	PROPN
easat-5418	2	1	9	9	NUM
easat-5418	2	2	,	,	PUNCT
easat-5418	2	3	no	no	INTJ
easat-5418	2	4	.	.	NOUN
easat-5418	2	5	3	3	NUM
easat-5418	2	6	,	,	PUNCT
easat-5418	2	7	1052	1052	NUM
easat-5418	2	8	-	-	SYM
easat-5418	2	9	1063	1063	NUM
easat-5418	2	10	2025	2025	NUM
easat-5418	2	11	publisher	publisher	NOUN
easat-5418	2	12	:	:	PUNCT
easat-5418	2	13	learning	learn	VERB
easat-5418	2	14	gate	gate	NOUN
easat-5418	2	15	doi	doi	PROPN
easat-5418	2	16	:	:	PUNCT
easat-5418	2	17	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	2	18	©	©	PROPN
easat-5418	2	19	2025	2025	NUM
easat-5418	2	20	by	by	ADP
easat-5418	2	21	the	the	DET
easat-5418	2	22	authors	author	NOUN
easat-5418	2	23	;	;	PUNCT
easat-5418	2	24	licensee	licensee	PROPN
easat-5418	2	25	learning	learning	NOUN
easat-5418	2	26	gate	gate	NOUN
easat-5418	3	1	©	©	PROPN
easat-5418	3	2	2025	2025	NUM
easat-5418	3	3	by	by	ADP
easat-5418	3	4	the	the	DET
easat-5418	3	5	authors	author	NOUN
easat-5418	3	6	;	;	PUNCT
easat-5418	3	7	licensee	licensee	PROPN
easat-5418	3	8	learning	learning	NOUN
easat-5418	3	9	gate	gate	NOUN
easat-5418	3	10	history	history	NOUN
easat-5418	3	11	:	:	PUNCT
easat-5418	3	12	received	receive	VERB
easat-5418	3	13	:	:	PUNCT
easat-5418	3	14	15	15	NUM
easat-5418	3	15	january	january	NOUN
easat-5418	3	16	2025	2025	NUM
easat-5418	3	17	;	;	PUNCT
easat-5418	3	18	revised	revise	VERB
easat-5418	3	19	:	:	PUNCT
easat-5418	3	20	27	27	NUM
easat-5418	3	21	february	february	NOUN
easat-5418	3	22	2025	2025	NUM
easat-5418	3	23	;	;	PUNCT
easat-5418	3	24	accepted	accept	VERB
easat-5418	3	25	:	:	PUNCT
easat-5418	3	26	27	27	NUM
easat-5418	3	27	february	february	NOUN
easat-5418	3	28	2025	2025	NUM
easat-5418	3	29	;	;	PUNCT
easat-5418	3	30	published	publish	VERB
easat-5418	3	31	:	:	PUNCT
easat-5418	4	1	13	13	NUM
easat-5418	4	2	march	march	NOUN
easat-5418	4	3	2025	2025	NUM
easat-5418	4	4	*	*	PUNCT
easat-5418	4	5	correspondence	correspondence	NOUN
easat-5418	4	6	:	:	PUNCT
easat-5418	4	7	lcubass@ucvvirtual.edu.pe	lcubass@ucvvirtual.edu.pe	NOUN
easat-5418	4	8	strategies	strategy	NOUN
easat-5418	4	9	and	and	CCONJ
easat-5418	4	10	customer	customer	NOUN
easat-5418	4	11	satisfaction	satisfaction	NOUN
easat-5418	4	12	:	:	PUNCT
easat-5418	4	13	a	a	DET
easat-5418	4	14	correlational	correlational	ADJ
easat-5418	4	15	study	study	NOUN
easat-5418	4	16	in	in	ADP
easat-5418	4	17	a	a	DET
easat-5418	4	18	multi	multi	ADJ
easat-5418	4	19	-	-	ADJ
easat-5418	4	20	brand	brand	ADJ
easat-5418	4	21	automotive	automotive	ADJ
easat-5418	4	22	organization	organization	NOUN
easat-5418	4	23	in	in	ADP
easat-5418	4	24	chiclayo	chiclayo	PROPN
easat-5418	4	25	lorena	lorena	PROPN
easat-5418	4	26	liseth	liseth	PROPN
easat-5418	4	27	cubas	cubas	PROPN
easat-5418	4	28	salazar1	salazar1	PROPN
easat-5418	4	29	*	*	PROPN
easat-5418	4	30	,	,	PUNCT
easat-5418	4	31	ricardo	ricardo	PROPN
easat-5418	4	32	zapata	zapata	PROPN
easat-5418	4	33	lozada2	lozada2	PROPN
easat-5418	4	34	,	,	PUNCT
easat-5418	4	35	percy	percy	PROPN
easat-5418	4	36	junior	junior	PROPN
easat-5418	4	37	castro	castro	PROPN
easat-5418	4	38	mejía3	mejía3	PUNCT
easat-5418	5	1	1escuela	1escuela	NUM
easat-5418	5	2	de	de	X
easat-5418	5	3	postgrado	postgrado	PROPN
easat-5418	5	4	,	,	PUNCT
easat-5418	5	5	doctorado	doctorado	PROPN
easat-5418	5	6	en	en	PROPN
easat-5418	5	7	gestión	gestión	PROPN
easat-5418	5	8	pública	pública	PROPN
easat-5418	5	9	y	y	PROPN
easat-5418	5	10	gobernabilidad	gobernabilidad	PROPN
easat-5418	5	11	,	,	PUNCT
easat-5418	5	12	universidad	universidad	PROPN
easat-5418	5	13	cesar	cesar	PROPN
easat-5418	5	14	vallejo	vallejo	PROPN
easat-5418	5	15	;	;	PUNCT
easat-5418	5	16	chiclayo	chiclayo	PROPN
easat-5418	5	17	–	–	PUNCT
easat-5418	5	18	perú	perú	NOUN
easat-5418	5	19	;	;	PUNCT
easat-5418	5	20	lcubass@ucvvirtual.edu.pe	lcubass@ucvvirtual.edu.pe	NOUN
easat-5418	5	21	(	(	PUNCT
easat-5418	5	22	l.l.c.s	l.l.c.s	PROPN
easat-5418	5	23	)	)	PUNCT
easat-5418	5	24	2escuela	2escuela	PROPN
easat-5418	6	1	de	de	NOUN
easat-5418	6	2	postgrado	postgrado	ADJ
easat-5418	6	3	,	,	PUNCT
easat-5418	6	4	maestría	maestría	PROPN
easat-5418	6	5	en	en	PROPN
easat-5418	6	6	gestión	gestión	PROPN
easat-5418	6	7	pública	pública	PROPN
easat-5418	6	8	universidad	universidad	PROPN
easat-5418	6	9	cesar	cesar	PROPN
easat-5418	6	10	vallejo	vallejo	PROPN
easat-5418	6	11	;	;	PUNCT
easat-5418	6	12	chiclayo	chiclayo	PROPN
easat-5418	6	13	–	–	PUNCT
easat-5418	6	14	perú	perú	PROPN
easat-5418	6	15	;	;	PUNCT
easat-5418	6	16	zlozadar@ucvvirtual.edu.pe	zlozadar@ucvvirtual.edu.pe	NOUN
easat-5418	6	17	(	(	PUNCT
easat-5418	6	18	r.a.z.l	r.a.z.l	PROPN
easat-5418	6	19	)	)	PUNCT
easat-5418	6	20	3universidad	3universidad	NUM
easat-5418	6	21	cesar	cesar	PROPN
easat-5418	6	22	vallejo	vallejo	PROPN
easat-5418	6	23	,	,	PUNCT
easat-5418	6	24	peru	peru	PROPN
easat-5418	6	25	;	;	PUNCT
easat-5418	6	26	percycm@ucvvirtual.edu.pe	percycm@ucvvirtual.edu.pe	NOUN
easat-5418	6	27	(	(	PUNCT
easat-5418	6	28	p.j.c.m	p.j.c.m	NOUN
easat-5418	6	29	)	)	PUNCT
easat-5418	6	30	.	.	PUNCT
easat-5418	7	1	abstract	abstract	ADV
easat-5418	7	2	:	:	PUNCT
easat-5418	7	3	in	in	ADP
easat-5418	7	4	the	the	DET
easat-5418	7	5	research	research	NOUN
easat-5418	7	6	study	study	NOUN
easat-5418	7	7	,	,	PUNCT
easat-5418	7	8	development	development	NOUN
easat-5418	7	9	skills	skill	NOUN
easat-5418	7	10	and	and	CCONJ
easat-5418	7	11	their	their	PRON
easat-5418	7	12	correlation	correlation	NOUN
easat-5418	7	13	with	with	ADP
easat-5418	7	14	user	user	NOUN
easat-5418	7	15	satisfaction	satisfaction	NOUN
easat-5418	7	16	were	be	AUX
easat-5418	7	17	examined	examine	VERB
easat-5418	7	18	in	in	ADP
easat-5418	7	19	a	a	DET
easat-5418	7	20	private	private	ADJ
easat-5418	7	21	multi	multi	ADJ
easat-5418	7	22	-	-	ADJ
easat-5418	7	23	brand	brand	ADJ
easat-5418	7	24	automotive	automotive	ADJ
easat-5418	7	25	organization	organization	NOUN
easat-5418	7	26	in	in	ADP
easat-5418	7	27	chiclayo	chiclayo	PROPN
easat-5418	7	28	,	,	PUNCT
easat-5418	7	29	with	with	ADP
easat-5418	7	30	the	the	DET
easat-5418	7	31	objective	objective	NOUN
easat-5418	7	32	of	of	ADP
easat-5418	7	33	detecting	detect	VERB
easat-5418	7	34	the	the	DET
easat-5418	7	35	correlation	correlation	NOUN
easat-5418	7	36	of	of	ADP
easat-5418	7	37	process	process	NOUN
easat-5418	7	38	course	course	NOUN
easat-5418	7	39	skills	skill	NOUN
easat-5418	7	40	and	and	CCONJ
easat-5418	7	41	compliance	compliance	NOUN
easat-5418	7	42	.	.	PUNCT
easat-5418	8	1	therefore	therefore	ADV
easat-5418	8	2	,	,	PUNCT
easat-5418	8	3	it	it	PRON
easat-5418	8	4	was	be	AUX
easat-5418	8	5	decided	decide	VERB
easat-5418	8	6	to	to	PART
easat-5418	8	7	resort	resort	VERB
easat-5418	8	8	to	to	ADP
easat-5418	8	9	a	a	DET
easat-5418	8	10	basic	basic	ADJ
easat-5418	8	11	correlational	correlational	ADJ
easat-5418	8	12	,	,	PUNCT
easat-5418	8	13	non	non	ADJ
easat-5418	8	14	-	-	ADJ
easat-5418	8	15	experimental	experimental	ADJ
easat-5418	8	16	,	,	PUNCT
easat-5418	8	17	cross	cross	ADJ
easat-5418	8	18	-	-	ADJ
easat-5418	8	19	sectional	sectional	ADJ
easat-5418	8	20	,	,	PUNCT
easat-5418	8	21	quantitative	quantitative	ADJ
easat-5418	8	22	approach	approach	NOUN
easat-5418	8	23	.	.	PUNCT
easat-5418	9	1	the	the	DET
easat-5418	9	2	investigation	investigation	NOUN
easat-5418	9	3	focused	focus	VERB
easat-5418	9	4	on	on	ADP
easat-5418	9	5	a	a	DET
easat-5418	9	6	private	private	ADJ
easat-5418	9	7	company	company	NOUN
easat-5418	9	8	,	,	PUNCT
easat-5418	9	9	specifically	specifically	ADV
easat-5418	9	10	its	its	PRON
easat-5418	9	11	sales	sale	NOUN
easat-5418	9	12	and	and	CCONJ
easat-5418	9	13	after	after	ADP
easat-5418	9	14	-	-	PUNCT
easat-5418	9	15	sales	sale	NOUN
easat-5418	9	16	divisions	division	NOUN
easat-5418	9	17	.	.	PUNCT
easat-5418	10	1	the	the	DET
easat-5418	10	2	study	study	NOUN
easat-5418	10	3	was	be	AUX
easat-5418	10	4	conducted	conduct	VERB
easat-5418	10	5	in	in	ADP
easat-5418	10	6	the	the	DET
easat-5418	10	7	warehouse	warehouse	NOUN
easat-5418	10	8	area	area	NOUN
easat-5418	10	9	,	,	PUNCT
easat-5418	10	10	involving	involve	VERB
easat-5418	10	11	60	60	NUM
easat-5418	10	12	clients	client	NOUN
easat-5418	10	13	who	who	PRON
easat-5418	10	14	purchased	purchase	VERB
easat-5418	10	15	spare	spare	ADJ
easat-5418	10	16	parts	part	NOUN
easat-5418	10	17	using	use	VERB
easat-5418	10	18	sales	sale	NOUN
easat-5418	10	19	receipts	receipt	NOUN
easat-5418	10	20	.	.	PUNCT
easat-5418	11	1	we	we	PRON
easat-5418	11	2	utilized	utilize	VERB
easat-5418	11	3	a	a	DET
easat-5418	11	4	questionnaire	questionnaire	NOUN
easat-5418	11	5	as	as	ADP
easat-5418	11	6	the	the	DET
easat-5418	11	7	tool	tool	NOUN
easat-5418	11	8	and	and	CCONJ
easat-5418	11	9	employed	employ	VERB
easat-5418	11	10	survey	survey	NOUN
easat-5418	11	11	techniques	technique	NOUN
easat-5418	11	12	.	.	PUNCT
easat-5418	12	1	according	accord	VERB
easat-5418	12	2	to	to	ADP
easat-5418	12	3	the	the	DET
easat-5418	12	4	conclusions	conclusion	NOUN
easat-5418	12	5	obtained	obtain	VERB
easat-5418	12	6	,	,	PUNCT
easat-5418	12	7	it	it	PRON
easat-5418	12	8	was	be	AUX
easat-5418	12	9	determined	determine	VERB
easat-5418	12	10	that	that	SCONJ
easat-5418	12	11	there	there	PRON
easat-5418	12	12	is	be	VERB
easat-5418	12	13	a	a	DET
easat-5418	12	14	considerable	considerable	ADJ
easat-5418	12	15	positive	positive	ADJ
easat-5418	12	16	significant	significant	ADJ
easat-5418	12	17	relationship	relationship	NOUN
easat-5418	12	18	(	(	PUNCT
easat-5418	12	19	rho=0.782	rho=0.782	NOUN
easat-5418	12	20	)	)	PUNCT
easat-5418	12	21	according	accord	VERB
easat-5418	12	22	to	to	ADP
easat-5418	12	23	spearman	spearman	NOUN
easat-5418	12	24	;	;	PUNCT
easat-5418	12	25	therefore	therefore	ADV
easat-5418	12	26	,	,	PUNCT
easat-5418	12	27	the	the	DET
easat-5418	12	28	null	null	ADJ
easat-5418	12	29	hypothesis	hypothesis	NOUN
easat-5418	12	30	(	(	PUNCT
easat-5418	12	31	h0	h0	PROPN
easat-5418	12	32	)	)	PUNCT
easat-5418	12	33	is	be	AUX
easat-5418	12	34	rejected	reject	VERB
easat-5418	12	35	,	,	PUNCT
easat-5418	12	36	and	and	CCONJ
easat-5418	12	37	it	it	PRON
easat-5418	12	38	is	be	AUX
easat-5418	12	39	accepted	accept	VERB
easat-5418	12	40	that	that	SCONJ
easat-5418	12	41	there	there	PRON
easat-5418	12	42	is	be	VERB
easat-5418	12	43	a	a	DET
easat-5418	12	44	relationship	relationship	NOUN
easat-5418	12	45	between	between	ADP
easat-5418	12	46	the	the	DET
easat-5418	12	47	process	process	NOUN
easat-5418	12	48	strategies	strategy	NOUN
easat-5418	12	49	variables	variable	NOUN
easat-5418	12	50	and	and	CCONJ
easat-5418	12	51	the	the	DET
easat-5418	12	52	satisfaction	satisfaction	NOUN
easat-5418	12	53	of	of	ADP
easat-5418	12	54	the	the	DET
easat-5418	12	55	clients	client	NOUN
easat-5418	12	56	of	of	ADP
easat-5418	12	57	the	the	DET
easat-5418	12	58	private	private	ADJ
easat-5418	12	59	automotive	automotive	ADJ
easat-5418	12	60	company	company	NOUN
easat-5418	12	61	interamericana	interamericana	PROPN
easat-5418	12	62	norte	norte	PROPN
easat-5418	12	63	s.a.c	s.a.c	PROPN
easat-5418	12	64	chiclayo	chiclayo	PROPN
easat-5418	12	65	.	.	PUNCT
easat-5418	13	1	another	another	DET
easat-5418	13	2	important	important	ADJ
easat-5418	13	3	conclusion	conclusion	NOUN
easat-5418	13	4	was	be	AUX
easat-5418	13	5	regarding	regard	VERB
easat-5418	13	6	the	the	DET
easat-5418	13	7	information	information	NOUN
easat-5418	13	8	collected	collect	VERB
easat-5418	13	9	through	through	ADP
easat-5418	13	10	the	the	DET
easat-5418	13	11	survey	survey	NOUN
easat-5418	13	12	carried	carry	VERB
easat-5418	13	13	out	out	ADP
easat-5418	13	14	with	with	ADP
easat-5418	13	15	20	20	NUM
easat-5418	13	16	questions	question	NOUN
easat-5418	13	17	asked	ask	VERB
easat-5418	13	18	;	;	PUNCT
easat-5418	13	19	of	of	ADP
easat-5418	13	20	the	the	DET
easat-5418	13	21	53	53	NUM
easat-5418	13	22	clients	client	NOUN
easat-5418	13	23	surveyed	survey	VERB
easat-5418	13	24	,	,	PUNCT
easat-5418	13	25	37	37	NUM
easat-5418	13	26	are	be	AUX
easat-5418	13	27	satisfied	satisfied	ADJ
easat-5418	13	28	.	.	PUNCT
easat-5418	14	1	keywords	keyword	NOUN
easat-5418	14	2	:	:	PUNCT
easat-5418	14	3	customer	customer	NOUN
easat-5418	14	4	satisfaction	satisfaction	NOUN
easat-5418	14	5	,	,	PUNCT
easat-5418	14	6	customer	customer	NOUN
easat-5418	14	7	service	service	NOUN
easat-5418	14	8	,	,	PUNCT
easat-5418	14	9	information	information	NOUN
easat-5418	14	10	,	,	PUNCT
easat-5418	14	11	organizational	organizational	ADJ
easat-5418	14	12	communication	communication	NOUN
easat-5418	14	13	,	,	PUNCT
easat-5418	14	14	organizational	organizational	ADJ
easat-5418	14	15	strategies	strategy	NOUN
easat-5418	14	16	.	.	PUNCT
easat-5418	15	1	1	1	X
easat-5418	15	2	.	.	X
easat-5418	15	3	introduction	introduction	NOUN
easat-5418	15	4	customer	customer	NOUN
easat-5418	15	5	satisfaction	satisfaction	NOUN
easat-5418	15	6	nowadays	nowadays	ADV
easat-5418	15	7	has	have	AUX
easat-5418	15	8	been	be	AUX
easat-5418	15	9	gaining	gain	VERB
easat-5418	15	10	increasing	increase	VERB
easat-5418	15	11	prominence	prominence	NOUN
easat-5418	15	12	and	and	CCONJ
easat-5418	15	13	importance	importance	NOUN
easat-5418	15	14	within	within	ADP
easat-5418	15	15	companies	company	NOUN
easat-5418	15	16	or	or	CCONJ
easat-5418	15	17	businesses	business	NOUN
easat-5418	15	18	that	that	PRON
easat-5418	15	19	provide	provide	VERB
easat-5418	15	20	both	both	DET
easat-5418	15	21	manufacturing	manufacturing	NOUN
easat-5418	15	22	and	and	CCONJ
easat-5418	15	23	services	service	NOUN
easat-5418	15	24	,	,	PUNCT
easat-5418	15	25	establishing	establish	VERB
easat-5418	15	26	diverse	diverse	ADJ
easat-5418	15	27	parameters	parameter	NOUN
easat-5418	15	28	to	to	PART
easat-5418	15	29	measure	measure	VERB
easat-5418	15	30	and	and	CCONJ
easat-5418	15	31	contribute	contribute	VERB
easat-5418	15	32	to	to	ADP
easat-5418	15	33	customers	customer	NOUN
easat-5418	15	34	having	have	VERB
easat-5418	15	35	a	a	DET
easat-5418	15	36	pleasant	pleasant	ADJ
easat-5418	15	37	experience	experience	NOUN
easat-5418	15	38	within	within	ADP
easat-5418	15	39	the	the	DET
easat-5418	15	40	companies	company	NOUN
easat-5418	15	41	.	.	PUNCT
easat-5418	16	1	currently	currently	ADV
easat-5418	16	2	,	,	PUNCT
easat-5418	16	3	this	this	DET
easat-5418	16	4	factor	factor	NOUN
easat-5418	16	5	is	be	AUX
easat-5418	16	6	gaining	gain	VERB
easat-5418	16	7	strength	strength	NOUN
easat-5418	16	8	in	in	ADP
easat-5418	16	9	institutions	institution	NOUN
easat-5418	16	10	working	work	VERB
easat-5418	16	11	for	for	ADP
easat-5418	16	12	consumer	consumer	NOUN
easat-5418	16	13	protection	protection	NOUN
easat-5418	16	14	,	,	PUNCT
easat-5418	16	15	such	such	ADJ
easat-5418	16	16	as	as	ADP
easat-5418	16	17	the	the	DET
easat-5418	16	18	national	national	PROPN
easat-5418	16	19	institute	institute	PROPN
easat-5418	16	20	for	for	ADP
easat-5418	16	21	the	the	DET
easat-5418	16	22	defense	defense	NOUN
easat-5418	16	23	of	of	ADP
easat-5418	16	24	competition	competition	NOUN
easat-5418	16	25	and	and	CCONJ
easat-5418	16	26	intellectual	intellectual	ADJ
easat-5418	16	27	property	property	NOUN
easat-5418	16	28	protection	protection	NOUN
easat-5418	16	29	in	in	ADP
easat-5418	16	30	peru	peru	PROPN
easat-5418	16	31	,	,	PUNCT
easat-5418	16	32	imposing	impose	VERB
easat-5418	16	33	fines	fine	NOUN
easat-5418	16	34	of	of	ADP
easat-5418	16	35	up	up	ADP
easat-5418	16	36	to	to	PART
easat-5418	16	37	10	10	NUM
easat-5418	16	38	uit	uit	NOUN
easat-5418	16	39	(	(	PUNCT
easat-5418	16	40	tax	tax	NOUN
easat-5418	16	41	unit	unit	NOUN
easat-5418	16	42	)	)	PUNCT
easat-5418	16	43	for	for	ADP
easat-5418	16	44	poor	poor	ADJ
easat-5418	16	45	service	service	NOUN
easat-5418	16	46	,	,	PUNCT
easat-5418	16	47	failure	failure	NOUN
easat-5418	16	48	to	to	PART
easat-5418	16	49	respond	respond	VERB
easat-5418	16	50	to	to	ADP
easat-5418	16	51	complaints	complaint	NOUN
easat-5418	16	52	,	,	PUNCT
easat-5418	16	53	or	or	CCONJ
easat-5418	16	54	not	not	PART
easat-5418	16	55	addressing	address	VERB
easat-5418	16	56	emails	email	NOUN
easat-5418	16	57	or	or	CCONJ
easat-5418	16	58	messages	message	NOUN
easat-5418	16	59	.	.	PUNCT
easat-5418	17	1	this	this	DET
easat-5418	17	2	prompts	prompt	NOUN
easat-5418	17	3	companies	company	NOUN
easat-5418	17	4	to	to	PART
easat-5418	17	5	review	review	VERB
easat-5418	17	6	their	their	PRON
easat-5418	17	7	established	establish	VERB
easat-5418	17	8	processes	process	NOUN
easat-5418	17	9	,	,	PUNCT
easat-5418	17	10	which	which	PRON
easat-5418	17	11	can	can	AUX
easat-5418	17	12	be	be	AUX
easat-5418	17	13	optimized	optimize	VERB
easat-5418	17	14	to	to	PART
easat-5418	17	15	reach	reach	VERB
easat-5418	17	16	customers	customer	NOUN
easat-5418	17	17	through	through	ADP
easat-5418	17	18	clear	clear	ADJ
easat-5418	17	19	and	and	CCONJ
easat-5418	17	20	effective	effective	ADJ
easat-5418	17	21	communication	communication	NOUN
easat-5418	17	22	,	,	PUNCT
easat-5418	17	23	aiming	aim	VERB
easat-5418	17	24	to	to	PART
easat-5418	17	25	avoid	avoid	VERB
easat-5418	17	26	inconvenience	inconvenience	NOUN
easat-5418	17	27	,	,	PUNCT
easat-5418	17	28	issues	issue	NOUN
easat-5418	17	29	,	,	PUNCT
easat-5418	17	30	or	or	CCONJ
easat-5418	17	31	any	any	DET
easat-5418	17	32	penalties	penalty	NOUN
easat-5418	17	33	that	that	PRON
easat-5418	17	34	could	could	AUX
easat-5418	17	35	impact	impact	VERB
easat-5418	17	36	the	the	DET
easat-5418	17	37	company	company	NOUN
easat-5418	17	38	's	's	PART
easat-5418	17	39	reputation	reputation	NOUN
easat-5418	17	40	or	or	CCONJ
easat-5418	17	41	economy	economy	NOUN
easat-5418	17	42	.	.	PUNCT
easat-5418	18	1	the	the	DET
easat-5418	18	2	human	human	ADJ
easat-5418	18	3	factor	factor	NOUN
easat-5418	18	4	stands	stand	VERB
easat-5418	18	5	as	as	ADP
easat-5418	18	6	the	the	DET
easat-5418	18	7	primary	primary	ADJ
easat-5418	18	8	driving	driving	NOUN
easat-5418	18	9	force	force	NOUN
easat-5418	18	10	behind	behind	ADP
easat-5418	18	11	the	the	DET
easat-5418	18	12	successful	successful	ADJ
easat-5418	18	13	achievement	achievement	NOUN
easat-5418	18	14	of	of	ADP
easat-5418	18	15	an	an	DET
easat-5418	18	16	organization	organization	NOUN
easat-5418	18	17	's	's	PART
easat-5418	18	18	objectives	objective	NOUN
easat-5418	18	19	.	.	PUNCT
easat-5418	19	1	in	in	ADP
easat-5418	19	2	this	this	DET
easat-5418	19	3	regard	regard	NOUN
easat-5418	19	4	,	,	PUNCT
easat-5418	19	5	the	the	DET
easat-5418	19	6	significance	significance	NOUN
easat-5418	19	7	of	of	ADP
easat-5418	19	8	having	have	VERB
easat-5418	19	9	a	a	DET
easat-5418	19	10	team	team	NOUN
easat-5418	19	11	of	of	ADP
easat-5418	19	12	satisfied	satisfied	ADJ
easat-5418	19	13	and	and	CCONJ
easat-5418	19	14	committed	committed	ADJ
easat-5418	19	15	collaborators	collaborator	NOUN
easat-5418	19	16	becomes	become	VERB
easat-5418	19	17	crucial	crucial	ADJ
easat-5418	19	18	for	for	ADP
easat-5418	19	19	attaining	attain	VERB
easat-5418	19	20	established	establish	VERB
easat-5418	19	21	goals	goal	NOUN
easat-5418	19	22	,	,	PUNCT
easat-5418	19	23	with	with	ADP
easat-5418	19	24	a	a	DET
easat-5418	19	25	direct	direct	ADJ
easat-5418	19	26	impact	impact	NOUN
easat-5418	19	27	on	on	ADP
easat-5418	19	28	the	the	DET
easat-5418	19	29	perception	perception	NOUN
easat-5418	19	30	customers	customer	NOUN
easat-5418	19	31	hold	hold	VERB
easat-5418	19	32	of	of	ADP
easat-5418	19	33	the	the	DET
easat-5418	19	34	company	company	NOUN
easat-5418	19	35	and	and	CCONJ
easat-5418	19	36	the	the	DET
easat-5418	19	37	quality	quality	NOUN
easat-5418	19	38	of	of	ADP
easat-5418	19	39	services	service	NOUN
easat-5418	19	40	offered	offer	VERB
easat-5418	19	41	[	[	PUNCT
easat-5418	19	42	1	1	NUM
easat-5418	19	43	]	]	PUNCT
easat-5418	19	44	.	.	PUNCT
easat-5418	20	1	a	a	DET
easat-5418	20	2	motivated	motivated	ADJ
easat-5418	20	3	and	and	CCONJ
easat-5418	20	4	focused	focus	VERB
easat-5418	20	5	workforce	workforce	NOUN
easat-5418	20	6	not	not	PART
easat-5418	20	7	only	only	ADV
easat-5418	20	8	enhances	enhance	VERB
easat-5418	20	9	internal	internal	ADJ
easat-5418	20	10	efficiency	efficiency	NOUN
easat-5418	20	11	but	but	CCONJ
easat-5418	20	12	also	also	ADV
easat-5418	20	13	conveys	convey	VERB
easat-5418	20	14	that	that	SCONJ
easat-5418	20	15	readiness	readiness	NOUN
easat-5418	20	16	and	and	CCONJ
easat-5418	20	17	a	a	DET
easat-5418	20	18	positive	positive	ADJ
easat-5418	20	19	work	work	NOUN
easat-5418	20	20	environment	environment	NOUN
easat-5418	20	21	to	to	ADP
easat-5418	20	22	customers	customer	NOUN
easat-5418	20	23	,	,	PUNCT
easat-5418	20	24	creating	create	VERB
easat-5418	20	25	a	a	DET
easat-5418	20	26	more	more	ADV
easat-5418	20	27	satisfying	satisfying	ADJ
easat-5418	20	28	and	and	CCONJ
easat-5418	20	29	favorable	favorable	ADJ
easat-5418	20	30	experience	experience	NOUN
easat-5418	20	31	for	for	ADP
easat-5418	20	32	all	all	DET
easat-5418	20	33	parties	party	NOUN
easat-5418	20	34	involved	involve	VERB
easat-5418	20	35	.	.	PUNCT
easat-5418	21	1	1053	1053	NUM
easat-5418	21	2	edelweiss	edelweiss	PROPN
easat-5418	21	3	applied	apply	VERB
easat-5418	21	4	science	science	NOUN
easat-5418	21	5	and	and	CCONJ
easat-5418	21	6	technology	technology	NOUN
easat-5418	21	7	issn	issn	PROPN
easat-5418	21	8	:	:	PUNCT
easat-5418	21	9	2576	2576	NUM
easat-5418	21	10	-	-	SYM
easat-5418	21	11	8484	8484	NUM
easat-5418	21	12	vol	vol	NOUN
easat-5418	21	13	.	.	PROPN
easat-5418	22	1	9	9	NUM
easat-5418	22	2	,	,	PUNCT
easat-5418	22	3	no	no	INTJ
easat-5418	22	4	.	.	NOUN
easat-5418	23	1	3	3	NUM
easat-5418	23	2	:	:	SYM
easat-5418	23	3	1052	1052	NUM
easat-5418	23	4	-	-	SYM
easat-5418	23	5	1063	1063	NUM
easat-5418	23	6	,	,	PUNCT
easat-5418	23	7	2025	2025	NUM
easat-5418	23	8	doi	doi	NOUN
easat-5418	23	9	:	:	PUNCT
easat-5418	23	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	23	11	©	©	PROPN
easat-5418	23	12	2025	2025	NUM
easat-5418	23	13	by	by	ADP
easat-5418	23	14	the	the	DET
easat-5418	23	15	authors	author	NOUN
easat-5418	23	16	;	;	PUNCT
easat-5418	23	17	licensee	licensee	PROPN
easat-5418	23	18	learning	learning	NOUN
easat-5418	23	19	gate	gate	NOUN
easat-5418	23	20	in	in	ADP
easat-5418	23	21	an	an	DET
easat-5418	23	22	international	international	ADJ
easat-5418	23	23	context	context	NOUN
easat-5418	23	24	,	,	PUNCT
easat-5418	23	25	the	the	DET
easat-5418	23	26	work	work	NOUN
easat-5418	23	27	of	of	ADP
easat-5418	23	28	botetano	botetano	NOUN
easat-5418	23	29	,	,	PUNCT
easat-5418	23	30	et	et	PROPN
easat-5418	23	31	al	al	PROPN
easat-5418	23	32	.	.	PUNCT
easat-5418	24	1	[	[	X
easat-5418	24	2	2	2	NUM
easat-5418	24	3	]	]	PUNCT
easat-5418	24	4	stands	stand	VERB
easat-5418	24	5	out	out	ADP
easat-5418	24	6	,	,	PUNCT
easat-5418	24	7	who	who	PRON
easat-5418	24	8	devised	devise	VERB
easat-5418	24	9	a	a	DET
easat-5418	24	10	visionary	visionary	ADJ
easat-5418	24	11	strategy	strategy	NOUN
easat-5418	24	12	for	for	ADP
easat-5418	24	13	a	a	DET
easat-5418	24	14	company	company	NOUN
easat-5418	24	15	dedicated	dedicate	VERB
easat-5418	24	16	to	to	ADP
easat-5418	24	17	manufacturing	manufacture	VERB
easat-5418	24	18	auto	auto	NOUN
easat-5418	24	19	parts	part	NOUN
easat-5418	24	20	in	in	ADP
easat-5418	24	21	the	the	DET
easat-5418	24	22	united	united	PROPN
easat-5418	24	23	states	states	PROPN
easat-5418	24	24	.	.	PUNCT
easat-5418	25	1	the	the	DET
easat-5418	25	2	focus	focus	NOUN
easat-5418	25	3	of	of	ADP
easat-5418	25	4	their	their	PRON
easat-5418	25	5	research	research	NOUN
easat-5418	25	6	was	be	AUX
easat-5418	25	7	to	to	PART
easat-5418	25	8	put	put	VERB
easat-5418	25	9	this	this	DET
easat-5418	25	10	strategic	strategic	ADJ
easat-5418	25	11	idea	idea	NOUN
easat-5418	25	12	into	into	ADP
easat-5418	25	13	practice	practice	NOUN
easat-5418	25	14	under	under	ADP
easat-5418	25	15	the	the	DET
easat-5418	25	16	guidance	guidance	NOUN
easat-5418	25	17	of	of	ADP
easat-5418	25	18	[	[	X
easat-5418	25	19	3	3	NUM
easat-5418	25	20	]	]	PUNCT
easat-5418	25	21	aiming	aim	VERB
easat-5418	25	22	to	to	PART
easat-5418	25	23	achieve	achieve	VERB
easat-5418	25	24	consistent	consistent	ADJ
easat-5418	25	25	growth	growth	NOUN
easat-5418	25	26	in	in	ADP
easat-5418	25	27	a	a	DET
easat-5418	25	28	highly	highly	ADV
easat-5418	25	29	competitive	competitive	ADJ
easat-5418	25	30	industry	industry	NOUN
easat-5418	25	31	.	.	PUNCT
easat-5418	26	1	the	the	DET
easat-5418	26	2	outcome	outcome	NOUN
easat-5418	26	3	of	of	ADP
easat-5418	26	4	this	this	DET
easat-5418	26	5	initiative	initiative	NOUN
easat-5418	26	6	translated	translate	VERB
easat-5418	26	7	into	into	ADP
easat-5418	26	8	a	a	DET
easat-5418	26	9	favorable	favorable	ADJ
easat-5418	26	10	market	market	NOUN
easat-5418	26	11	penetration	penetration	NOUN
easat-5418	26	12	perspective	perspective	NOUN
easat-5418	26	13	and	and	CCONJ
easat-5418	26	14	increased	increase	VERB
easat-5418	26	15	sales	sale	NOUN
easat-5418	26	16	of	of	ADP
easat-5418	26	17	the	the	DET
easat-5418	26	18	manufactured	manufacture	VERB
easat-5418	26	19	products	product	NOUN
easat-5418	26	20	.	.	PUNCT
easat-5418	27	1	the	the	DET
easat-5418	27	2	success	success	NOUN
easat-5418	27	3	of	of	ADP
easat-5418	27	4	this	this	DET
easat-5418	27	5	approach	approach	NOUN
easat-5418	27	6	demonstrates	demonstrate	VERB
easat-5418	27	7	how	how	SCONJ
easat-5418	27	8	the	the	DET
easat-5418	27	9	proper	proper	ADJ
easat-5418	27	10	formulation	formulation	NOUN
easat-5418	27	11	and	and	CCONJ
easat-5418	27	12	implementation	implementation	NOUN
easat-5418	27	13	of	of	ADP
easat-5418	27	14	strategies	strategy	NOUN
easat-5418	27	15	can	can	AUX
easat-5418	27	16	drive	drive	VERB
easat-5418	27	17	the	the	DET
easat-5418	27	18	positioning	positioning	NOUN
easat-5418	27	19	and	and	CCONJ
easat-5418	27	20	performance	performance	NOUN
easat-5418	27	21	of	of	ADP
easat-5418	27	22	a	a	DET
easat-5418	27	23	company	company	NOUN
easat-5418	27	24	in	in	ADP
easat-5418	27	25	a	a	DET
easat-5418	27	26	challenging	challenging	ADJ
easat-5418	27	27	market	market	NOUN
easat-5418	27	28	.	.	PUNCT
easat-5418	28	1	at	at	ADP
easat-5418	28	2	a	a	DET
easat-5418	28	3	national	national	ADJ
easat-5418	28	4	level	level	NOUN
easat-5418	28	5	,	,	PUNCT
easat-5418	28	6	orejon	orejon	NOUN
easat-5418	28	7	[	[	X
easat-5418	28	8	4	4	X
easat-5418	28	9	]	]	PUNCT
easat-5418	28	10	proposes	propose	VERB
easat-5418	28	11	strategies	strategy	NOUN
easat-5418	28	12	aimed	aim	VERB
easat-5418	28	13	at	at	ADP
easat-5418	28	14	improving	improve	VERB
easat-5418	28	15	customer	customer	NOUN
easat-5418	28	16	service	service	NOUN
easat-5418	28	17	quality	quality	NOUN
easat-5418	28	18	.	.	PUNCT
easat-5418	29	1	their	their	PRON
easat-5418	29	2	approach	approach	NOUN
easat-5418	29	3	involved	involve	VERB
easat-5418	29	4	utilizing	utilize	VERB
easat-5418	29	5	survey	survey	NOUN
easat-5418	29	6	tools	tool	NOUN
easat-5418	29	7	to	to	PART
easat-5418	29	8	gather	gather	VERB
easat-5418	29	9	relevant	relevant	ADJ
easat-5418	29	10	information	information	NOUN
easat-5418	29	11	through	through	ADP
easat-5418	29	12	a	a	DET
easat-5418	29	13	questionnaire	questionnaire	NOUN
easat-5418	29	14	.	.	PUNCT
easat-5418	30	1	the	the	DET
easat-5418	30	2	research	research	NOUN
easat-5418	30	3	results	result	NOUN
easat-5418	30	4	led	lead	VERB
easat-5418	30	5	to	to	ADP
easat-5418	30	6	the	the	DET
easat-5418	30	7	formulation	formulation	NOUN
easat-5418	30	8	of	of	ADP
easat-5418	30	9	alternatives	alternative	NOUN
easat-5418	30	10	aimed	aim	VERB
easat-5418	30	11	at	at	ADP
easat-5418	30	12	strengthening	strengthen	VERB
easat-5418	30	13	the	the	DET
easat-5418	30	14	organization	organization	NOUN
easat-5418	30	15	's	's	PART
easat-5418	30	16	presence	presence	NOUN
easat-5418	30	17	in	in	ADP
easat-5418	30	18	the	the	DET
easat-5418	30	19	market	market	NOUN
easat-5418	30	20	and	and	CCONJ
easat-5418	30	21	making	make	VERB
easat-5418	30	22	improvements	improvement	NOUN
easat-5418	30	23	in	in	ADP
easat-5418	30	24	customer	customer	NOUN
easat-5418	30	25	service	service	NOUN
easat-5418	30	26	.	.	PUNCT
easat-5418	31	1	in	in	ADP
easat-5418	31	2	this	this	DET
easat-5418	31	3	regard	regard	NOUN
easat-5418	31	4	,	,	PUNCT
easat-5418	31	5	the	the	DET
easat-5418	31	6	proposal	proposal	NOUN
easat-5418	31	7	suggested	suggest	VERB
easat-5418	31	8	that	that	SCONJ
easat-5418	31	9	each	each	DET
easat-5418	31	10	sales	sale	NOUN
easat-5418	31	11	advisor	advisor	NOUN
easat-5418	31	12	be	be	AUX
easat-5418	31	13	equipped	equip	VERB
easat-5418	31	14	with	with	ADP
easat-5418	31	15	technological	technological	ADJ
easat-5418	31	16	tools	tool	NOUN
easat-5418	31	17	and	and	CCONJ
easat-5418	31	18	an	an	DET
easat-5418	31	19	installed	instal	VERB
easat-5418	31	20	sales	sale	NOUN
easat-5418	31	21	application	application	NOUN
easat-5418	31	22	,	,	PUNCT
easat-5418	31	23	which	which	PRON
easat-5418	31	24	would	would	AUX
easat-5418	31	25	contribute	contribute	VERB
easat-5418	31	26	to	to	ADP
easat-5418	31	27	more	more	ADV
easat-5418	31	28	efficient	efficient	ADJ
easat-5418	31	29	and	and	CCONJ
easat-5418	31	30	personalized	personalized	ADJ
easat-5418	31	31	customer	customer	NOUN
easat-5418	31	32	service	service	NOUN
easat-5418	31	33	.	.	PUNCT
easat-5418	32	1	this	this	DET
easat-5418	32	2	approach	approach	NOUN
easat-5418	32	3	underscores	underscore	VERB
easat-5418	32	4	the	the	DET
easat-5418	32	5	significance	significance	NOUN
easat-5418	32	6	of	of	ADP
easat-5418	32	7	technological	technological	ADJ
easat-5418	32	8	innovation	innovation	NOUN
easat-5418	32	9	in	in	ADP
easat-5418	32	10	optimizing	optimize	VERB
easat-5418	32	11	customer	customer	NOUN
easat-5418	32	12	services	service	NOUN
easat-5418	32	13	and	and	CCONJ
easat-5418	32	14	enhancing	enhance	VERB
easat-5418	32	15	the	the	DET
easat-5418	32	16	company	company	NOUN
easat-5418	32	17	's	's	PART
easat-5418	32	18	competitiveness	competitiveness	NOUN
easat-5418	32	19	in	in	ADP
easat-5418	32	20	the	the	DET
easat-5418	32	21	market	market	NOUN
easat-5418	32	22	.	.	PUNCT
easat-5418	33	1	at	at	ADP
easat-5418	33	2	the	the	DET
easat-5418	33	3	local	local	ADJ
easat-5418	33	4	level	level	NOUN
easat-5418	33	5	,	,	PUNCT
easat-5418	33	6	research	research	NOUN
easat-5418	33	7	conducted	conduct	VERB
easat-5418	33	8	in	in	ADP
easat-5418	33	9	chiclayo	chiclayo	NOUN
easat-5418	33	10	[	[	X
easat-5418	33	11	1	1	NUM
easat-5418	33	12	]	]	PUNCT
easat-5418	33	13	focused	focus	VERB
easat-5418	33	14	on	on	ADP
easat-5418	33	15	the	the	DET
easat-5418	33	16	analysis	analysis	NOUN
easat-5418	33	17	of	of	ADP
easat-5418	33	18	organizational	organizational	ADJ
easat-5418	33	19	climate	climate	NOUN
easat-5418	33	20	and	and	CCONJ
easat-5418	33	21	job	job	NOUN
easat-5418	33	22	satisfaction	satisfaction	NOUN
easat-5418	33	23	within	within	ADP
easat-5418	33	24	the	the	DET
easat-5418	33	25	company	company	NOUN
easat-5418	33	26	garaje	garaje	NOUN
easat-5418	33	27	clínica	clínica	PROPN
easat-5418	33	28	automotriz	automotriz	PROPN
easat-5418	33	29	during	during	ADP
easat-5418	33	30	the	the	DET
easat-5418	33	31	year	year	NOUN
easat-5418	33	32	2021	2021	NUM
easat-5418	33	33	.	.	PUNCT
easat-5418	34	1	the	the	DET
easat-5418	34	2	primary	primary	ADJ
easat-5418	34	3	objective	objective	NOUN
easat-5418	34	4	of	of	ADP
easat-5418	34	5	this	this	DET
easat-5418	34	6	research	research	NOUN
easat-5418	34	7	was	be	AUX
easat-5418	34	8	to	to	PART
easat-5418	34	9	identify	identify	VERB
easat-5418	34	10	the	the	DET
easat-5418	34	11	correlation	correlation	NOUN
easat-5418	34	12	between	between	ADP
easat-5418	34	13	the	the	DET
easat-5418	34	14	organizational	organizational	ADJ
easat-5418	34	15	climate	climate	NOUN
easat-5418	34	16	and	and	CCONJ
easat-5418	34	17	job	job	NOUN
easat-5418	34	18	satisfaction	satisfaction	NOUN
easat-5418	34	19	in	in	ADP
easat-5418	34	20	that	that	DET
easat-5418	34	21	particular	particular	ADJ
easat-5418	34	22	context	context	NOUN
easat-5418	34	23	.	.	PUNCT
easat-5418	35	1	according	accord	VERB
easat-5418	35	2	to	to	ADP
easat-5418	35	3	the	the	DET
easat-5418	35	4	obtained	obtain	VERB
easat-5418	35	5	results	result	NOUN
easat-5418	35	6	,	,	PUNCT
easat-5418	35	7	a	a	DET
easat-5418	35	8	significant	significant	ADJ
easat-5418	35	9	relationship	relationship	NOUN
easat-5418	35	10	was	be	AUX
easat-5418	35	11	observed	observe	VERB
easat-5418	35	12	between	between	ADP
easat-5418	35	13	workers	worker	NOUN
easat-5418	35	14	'	'	PART
easat-5418	35	15	perception	perception	NOUN
easat-5418	35	16	of	of	ADP
easat-5418	35	17	the	the	DET
easat-5418	35	18	organizational	organizational	ADJ
easat-5418	35	19	environment	environment	NOUN
easat-5418	35	20	and	and	CCONJ
easat-5418	35	21	their	their	PRON
easat-5418	35	22	level	level	NOUN
easat-5418	35	23	of	of	ADP
easat-5418	35	24	job	job	NOUN
easat-5418	35	25	satisfaction	satisfaction	NOUN
easat-5418	35	26	.	.	PUNCT
easat-5418	36	1	as	as	ADP
easat-5418	36	2	a	a	DET
easat-5418	36	3	result	result	NOUN
easat-5418	36	4	,	,	PUNCT
easat-5418	36	5	it	it	PRON
easat-5418	36	6	is	be	AUX
easat-5418	36	7	concluded	conclude	VERB
easat-5418	36	8	that	that	SCONJ
easat-5418	36	9	the	the	DET
easat-5418	36	10	implementation	implementation	NOUN
easat-5418	36	11	of	of	ADP
easat-5418	36	12	strategies	strategy	NOUN
easat-5418	36	13	aimed	aim	VERB
easat-5418	36	14	at	at	ADP
easat-5418	36	15	employee	employee	NOUN
easat-5418	36	16	wellbeing	wellbee	VERB
easat-5418	36	17	is	be	AUX
easat-5418	36	18	essential	essential	ADJ
easat-5418	36	19	to	to	PART
easat-5418	36	20	ensure	ensure	VERB
easat-5418	36	21	employee	employee	NOUN
easat-5418	36	22	satisfaction	satisfaction	NOUN
easat-5418	36	23	and	and	CCONJ
easat-5418	36	24	well	well	ADV
easat-5418	36	25	-	-	PUNCT
easat-5418	36	26	being	being	NOUN
easat-5418	36	27	within	within	ADP
easat-5418	36	28	the	the	DET
easat-5418	36	29	organizational	organizational	ADJ
easat-5418	36	30	setting	setting	NOUN
easat-5418	36	31	.	.	PUNCT
easat-5418	37	1	in	in	ADP
easat-5418	37	2	addition	addition	NOUN
easat-5418	37	3	to	to	ADP
easat-5418	37	4	its	its	PRON
easat-5418	37	5	direct	direct	ADJ
easat-5418	37	6	contribution	contribution	NOUN
easat-5418	37	7	to	to	ADP
easat-5418	37	8	the	the	DET
easat-5418	37	9	automotive	automotive	ADJ
easat-5418	37	10	company	company	NOUN
easat-5418	37	11	,	,	PUNCT
easat-5418	37	12	the	the	DET
easat-5418	37	13	results	result	NOUN
easat-5418	37	14	of	of	ADP
easat-5418	37	15	this	this	DET
easat-5418	37	16	research	research	NOUN
easat-5418	37	17	also	also	ADV
easat-5418	37	18	hold	hold	VERB
easat-5418	37	19	broader	broad	ADJ
easat-5418	37	20	implications	implication	NOUN
easat-5418	37	21	in	in	ADP
easat-5418	37	22	the	the	DET
easat-5418	37	23	field	field	NOUN
easat-5418	37	24	of	of	ADP
easat-5418	37	25	corporate	corporate	ADJ
easat-5418	37	26	sustainability	sustainability	NOUN
easat-5418	37	27	.	.	PUNCT
easat-5418	38	1	by	by	ADP
easat-5418	38	2	addressing	address	VERB
easat-5418	38	3	the	the	DET
easat-5418	38	4	relationship	relationship	NOUN
easat-5418	38	5	between	between	ADP
easat-5418	38	6	process	process	NOUN
easat-5418	38	7	strategies	strategy	NOUN
easat-5418	38	8	and	and	CCONJ
easat-5418	38	9	customer	customer	NOUN
easat-5418	38	10	satisfaction	satisfaction	NOUN
easat-5418	38	11	,	,	PUNCT
easat-5418	38	12	the	the	DET
easat-5418	38	13	research	research	NOUN
easat-5418	38	14	not	not	PART
easat-5418	38	15	only	only	ADV
easat-5418	38	16	generated	generate	VERB
easat-5418	38	17	specific	specific	ADJ
easat-5418	38	18	insights	insight	NOUN
easat-5418	38	19	for	for	ADP
easat-5418	38	20	the	the	DET
easat-5418	38	21	improvement	improvement	NOUN
easat-5418	38	22	of	of	ADP
easat-5418	38	23	the	the	DET
easat-5418	38	24	company	company	NOUN
easat-5418	38	25	in	in	ADP
easat-5418	38	26	question	question	NOUN
easat-5418	38	27	,	,	PUNCT
easat-5418	38	28	but	but	CCONJ
easat-5418	38	29	also	also	ADV
easat-5418	38	30	emphasized	emphasize	VERB
easat-5418	38	31	the	the	DET
easat-5418	38	32	importance	importance	NOUN
easat-5418	38	33	of	of	ADP
easat-5418	38	34	integrating	integrate	VERB
easat-5418	38	35	sustainable	sustainable	ADJ
easat-5418	38	36	and	and	CCONJ
easat-5418	38	37	scientific	scientific	ADJ
easat-5418	38	38	approaches	approach	NOUN
easat-5418	38	39	into	into	ADP
easat-5418	38	40	corporate	corporate	ADJ
easat-5418	38	41	decision	decision	NOUN
easat-5418	38	42	-	-	PUNCT
easat-5418	38	43	making	making	NOUN
easat-5418	38	44	.	.	PUNCT
easat-5418	39	1	the	the	DET
easat-5418	39	2	identification	identification	NOUN
easat-5418	39	3	of	of	ADP
easat-5418	39	4	a	a	DET
easat-5418	39	5	strong	strong	ADJ
easat-5418	39	6	and	and	CCONJ
easat-5418	39	7	significant	significant	ADJ
easat-5418	39	8	connection	connection	NOUN
easat-5418	39	9	between	between	ADP
easat-5418	39	10	the	the	DET
easat-5418	39	11	studied	study	VERB
easat-5418	39	12	variables	variable	NOUN
easat-5418	39	13	validates	validate	VERB
easat-5418	39	14	the	the	DET
easat-5418	39	15	relevance	relevance	NOUN
easat-5418	39	16	of	of	ADP
easat-5418	39	17	considering	consider	VERB
easat-5418	39	18	customer	customer	NOUN
easat-5418	39	19	satisfaction	satisfaction	NOUN
easat-5418	39	20	as	as	ADP
easat-5418	39	21	an	an	DET
easat-5418	39	22	integral	integral	ADJ
easat-5418	39	23	part	part	NOUN
easat-5418	39	24	of	of	ADP
easat-5418	39	25	process	process	NOUN
easat-5418	39	26	strategies	strategy	NOUN
easat-5418	39	27	for	for	ADP
easat-5418	39	28	sustainability	sustainability	NOUN
easat-5418	39	29	.	.	PUNCT
easat-5418	40	1	these	these	DET
easat-5418	40	2	findings	finding	NOUN
easat-5418	40	3	provided	provide	VERB
easat-5418	40	4	a	a	DET
easat-5418	40	5	solid	solid	ADJ
easat-5418	40	6	foundation	foundation	NOUN
easat-5418	40	7	for	for	ADP
easat-5418	40	8	the	the	DET
easat-5418	40	9	implementation	implementation	NOUN
easat-5418	40	10	of	of	ADP
easat-5418	40	11	concrete	concrete	ADJ
easat-5418	40	12	measures	measure	NOUN
easat-5418	40	13	in	in	ADP
easat-5418	40	14	the	the	DET
easat-5418	40	15	business	business	NOUN
easat-5418	40	16	realm	realm	NOUN
easat-5418	40	17	,	,	PUNCT
easat-5418	40	18	aligned	align	VERB
easat-5418	40	19	with	with	ADP
easat-5418	40	20	policies	policy	NOUN
easat-5418	40	21	and	and	CCONJ
easat-5418	40	22	regulations	regulation	NOUN
easat-5418	40	23	related	relate	VERB
easat-5418	40	24	to	to	ADP
easat-5418	40	25	sustainability	sustainability	NOUN
easat-5418	40	26	.	.	PUNCT
easat-5418	41	1	through	through	ADP
easat-5418	41	2	the	the	DET
easat-5418	41	3	optimization	optimization	NOUN
easat-5418	41	4	of	of	ADP
easat-5418	41	5	internal	internal	ADJ
easat-5418	41	6	processes	process	NOUN
easat-5418	41	7	and	and	CCONJ
easat-5418	41	8	the	the	DET
easat-5418	41	9	reinforcement	reinforcement	NOUN
easat-5418	41	10	of	of	ADP
easat-5418	41	11	competitiveness	competitiveness	NOUN
easat-5418	41	12	,	,	PUNCT
easat-5418	41	13	organizations	organization	NOUN
easat-5418	41	14	can	can	AUX
easat-5418	41	15	ensure	ensure	VERB
easat-5418	41	16	their	their	PRON
easat-5418	41	17	long	long	ADJ
easat-5418	41	18	-	-	PUNCT
easat-5418	41	19	term	term	NOUN
easat-5418	41	20	viability	viability	NOUN
easat-5418	41	21	and	and	CCONJ
easat-5418	41	22	success	success	NOUN
easat-5418	41	23	in	in	ADP
easat-5418	41	24	a	a	DET
easat-5418	41	25	dynamic	dynamic	ADJ
easat-5418	41	26	and	and	CCONJ
easat-5418	41	27	competitive	competitive	ADJ
easat-5418	41	28	business	business	NOUN
easat-5418	41	29	environment	environment	NOUN
easat-5418	41	30	.	.	PUNCT
easat-5418	42	1	in	in	ADP
easat-5418	42	2	summary	summary	NOUN
easat-5418	42	3	,	,	PUNCT
easat-5418	42	4	this	this	DET
easat-5418	42	5	research	research	NOUN
easat-5418	42	6	not	not	PART
easat-5418	42	7	only	only	ADV
easat-5418	42	8	influenced	influence	VERB
easat-5418	42	9	the	the	DET
easat-5418	42	10	enhancement	enhancement	NOUN
easat-5418	42	11	of	of	ADP
easat-5418	42	12	the	the	DET
easat-5418	42	13	analyzed	analyze	VERB
easat-5418	42	14	company	company	NOUN
easat-5418	42	15	,	,	PUNCT
easat-5418	42	16	but	but	CCONJ
easat-5418	42	17	also	also	ADV
easat-5418	42	18	exemplified	exemplify	VERB
easat-5418	42	19	how	how	SCONJ
easat-5418	42	20	the	the	DET
easat-5418	42	21	integration	integration	NOUN
easat-5418	42	22	of	of	ADP
easat-5418	42	23	sustainable	sustainable	ADJ
easat-5418	42	24	and	and	CCONJ
easat-5418	42	25	scientific	scientific	ADJ
easat-5418	42	26	approaches	approach	NOUN
easat-5418	42	27	can	can	AUX
easat-5418	42	28	drive	drive	VERB
easat-5418	42	29	corporate	corporate	ADJ
easat-5418	42	30	decision	decision	NOUN
easat-5418	42	31	-	-	PUNCT
easat-5418	42	32	making	making	NOUN
easat-5418	42	33	,	,	PUNCT
easat-5418	42	34	aligning	align	VERB
easat-5418	42	35	with	with	ADP
easat-5418	42	36	the	the	DET
easat-5418	42	37	global	global	ADJ
easat-5418	42	38	vision	vision	NOUN
easat-5418	42	39	of	of	ADP
easat-5418	42	40	sustainable	sustainable	ADJ
easat-5418	42	41	development	development	NOUN
easat-5418	42	42	.	.	PUNCT
easat-5418	43	1	in	in	ADP
easat-5418	43	2	the	the	DET
easat-5418	43	3	specific	specific	ADJ
easat-5418	43	4	context	context	NOUN
easat-5418	43	5	,	,	PUNCT
easat-5418	43	6	it	it	PRON
easat-5418	43	7	is	be	AUX
easat-5418	43	8	essential	essential	ADJ
easat-5418	43	9	to	to	PART
easat-5418	43	10	highlight	highlight	VERB
easat-5418	43	11	the	the	DET
easat-5418	43	12	diverse	diverse	ADJ
easat-5418	43	13	complaints	complaint	NOUN
easat-5418	43	14	of	of	ADP
easat-5418	43	15	dissatisfaction	dissatisfaction	NOUN
easat-5418	43	16	raised	raise	VERB
easat-5418	43	17	by	by	ADP
easat-5418	43	18	customers	customer	NOUN
easat-5418	43	19	,	,	PUNCT
easat-5418	43	20	ranging	range	VERB
easat-5418	43	21	from	from	ADP
easat-5418	43	22	delays	delay	NOUN
easat-5418	43	23	in	in	ADP
easat-5418	43	24	product	product	NOUN
easat-5418	43	25	delivery	delivery	NOUN
easat-5418	43	26	to	to	ADP
easat-5418	43	27	the	the	DET
easat-5418	43	28	lack	lack	NOUN
easat-5418	43	29	of	of	ADP
easat-5418	43	30	information	information	NOUN
easat-5418	43	31	,	,	PUNCT
easat-5418	43	32	communication	communication	NOUN
easat-5418	43	33	issues	issue	NOUN
easat-5418	43	34	,	,	PUNCT
easat-5418	43	35	and	and	CCONJ
easat-5418	43	36	instances	instance	NOUN
easat-5418	43	37	of	of	ADP
easat-5418	43	38	inappropriate	inappropriate	ADJ
easat-5418	43	39	treatment	treatment	NOUN
easat-5418	43	40	,	,	PUNCT
easat-5418	43	41	among	among	ADP
easat-5418	43	42	other	other	ADJ
easat-5418	43	43	aspects	aspect	NOUN
easat-5418	43	44	.	.	PUNCT
easat-5418	44	1	these	these	DET
easat-5418	44	2	elements	element	NOUN
easat-5418	44	3	have	have	AUX
easat-5418	44	4	contributed	contribute	VERB
easat-5418	44	5	to	to	PART
easat-5418	44	6	generating	generate	VERB
easat-5418	44	7	an	an	DET
easat-5418	44	8	unfavorable	unfavorable	ADJ
easat-5418	44	9	image	image	NOUN
easat-5418	44	10	of	of	ADP
easat-5418	44	11	the	the	DET
easat-5418	44	12	company	company	NOUN
easat-5418	44	13	.	.	PUNCT
easat-5418	45	1	from	from	ADP
easat-5418	45	2	the	the	DET
easat-5418	45	3	analysis	analysis	NOUN
easat-5418	45	4	of	of	ADP
easat-5418	45	5	the	the	DET
easat-5418	45	6	problem	problem	NOUN
easat-5418	45	7	of	of	ADP
easat-5418	45	8	the	the	DET
easat-5418	45	9	proposed	propose	VERB
easat-5418	45	10	topic	topic	NOUN
easat-5418	45	11	,	,	PUNCT
easat-5418	45	12	the	the	DET
easat-5418	45	13	following	follow	VERB
easat-5418	45	14	general	general	ADJ
easat-5418	45	15	question	question	NOUN
easat-5418	45	16	was	be	AUX
easat-5418	45	17	formulated	formulate	VERB
easat-5418	45	18	:	:	PUNCT
easat-5418	45	19	what	what	PRON
easat-5418	45	20	is	be	AUX
easat-5418	45	21	the	the	DET
easat-5418	45	22	existing	exist	VERB
easat-5418	45	23	correlation	correlation	NOUN
easat-5418	45	24	between	between	ADP
easat-5418	45	25	process	process	NOUN
easat-5418	45	26	strategies	strategy	NOUN
easat-5418	45	27	and	and	CCONJ
easat-5418	45	28	user	user	NOUN
easat-5418	45	29	satisfaction	satisfaction	NOUN
easat-5418	45	30	,	,	PUNCT
easat-5418	45	31	in	in	ADP
easat-5418	45	32	a	a	DET
easat-5418	45	33	private	private	ADJ
easat-5418	45	34	automotive	automotive	ADJ
easat-5418	45	35	company	company	NOUN
easat-5418	45	36	chiclayo	chiclayo	VERB
easat-5418	45	37	?	?	PUNCT
easat-5418	46	1	and	and	CCONJ
easat-5418	46	2	the	the	DET
easat-5418	46	3	specific	specific	ADJ
easat-5418	46	4	questions	question	NOUN
easat-5418	46	5	:	:	PUNCT
easat-5418	46	6	e1	e1	NOUN
easat-5418	46	7	.	.	PUNCT
easat-5418	47	1	what	what	PRON
easat-5418	47	2	is	be	AUX
easat-5418	47	3	the	the	DET
easat-5418	47	4	correlation	correlation	NOUN
easat-5418	47	5	between	between	ADP
easat-5418	47	6	process	process	NOUN
easat-5418	47	7	strategies	strategy	NOUN
easat-5418	47	8	and	and	CCONJ
easat-5418	47	9	customer	customer	NOUN
easat-5418	47	10	satisfaction	satisfaction	NOUN
easat-5418	47	11	in	in	ADP
easat-5418	47	12	a	a	DET
easat-5418	47	13	private	private	ADJ
easat-5418	47	14	automotive	automotive	ADJ
easat-5418	47	15	company	company	NOUN
easat-5418	47	16	chiclayo	chiclayo	NOUN
easat-5418	47	17	?	?	PUNCT
easat-5418	48	1	e2	e2	PROPN
easat-5418	48	2	.	.	PUNCT
easat-5418	49	1	what	what	PRON
easat-5418	49	2	are	be	AUX
easat-5418	49	3	the	the	DET
easat-5418	49	4	process	process	NOUN
easat-5418	49	5	strategies	strategy	NOUN
easat-5418	49	6	related	relate	VERB
easat-5418	49	7	to	to	ADP
easat-5418	49	8	user	user	NOUN
easat-5418	49	9	satisfaction	satisfaction	NOUN
easat-5418	49	10	in	in	ADP
easat-5418	49	11	a	a	DET
easat-5418	49	12	private	private	ADJ
easat-5418	49	13	automotive	automotive	ADJ
easat-5418	49	14	company	company	NOUN
easat-5418	49	15	chiclayo	chiclayo	VERB
easat-5418	49	16	?	?	PUNCT
easat-5418	50	1	e3	e3	NOUN
easat-5418	50	2	.	.	PUNCT
easat-5418	51	1	what	what	PRON
easat-5418	51	2	is	be	AUX
easat-5418	51	3	the	the	DET
easat-5418	51	4	correlation	correlation	NOUN
easat-5418	51	5	between	between	ADP
easat-5418	51	6	process	process	NOUN
easat-5418	51	7	strategies	strategy	NOUN
easat-5418	51	8	and	and	CCONJ
easat-5418	51	9	customer	customer	NOUN
easat-5418	51	10	satisfaction	satisfaction	NOUN
easat-5418	51	11	levels	level	NOUN
easat-5418	51	12	in	in	ADP
easat-5418	51	13	a	a	DET
easat-5418	51	14	private	private	ADJ
easat-5418	51	15	automotive	automotive	ADJ
easat-5418	51	16	company	company	NOUN
easat-5418	51	17	chiclayo	chiclayo	VERB
easat-5418	51	18	?	?	PUNCT
easat-5418	52	1	building	build	VERB
easat-5418	52	2	upon	upon	SCONJ
easat-5418	52	3	the	the	DET
easat-5418	52	4	previously	previously	ADV
easat-5418	52	5	mentioned	mention	VERB
easat-5418	52	6	information	information	NOUN
easat-5418	52	7	,	,	PUNCT
easat-5418	52	8	the	the	DET
easat-5418	52	9	theoretical	theoretical	ADJ
easat-5418	52	10	foundation	foundation	NOUN
easat-5418	52	11	was	be	AUX
easat-5418	52	12	established	establish	VERB
easat-5418	52	13	by	by	ADP
easat-5418	52	14	the	the	DET
easat-5418	52	15	contribution	contribution	NOUN
easat-5418	52	16	of	of	ADP
easat-5418	52	17	knowledge	knowledge	NOUN
easat-5418	52	18	concerning	concern	VERB
easat-5418	52	19	the	the	DET
easat-5418	52	20	current	current	ADJ
easat-5418	52	21	correlation	correlation	NOUN
easat-5418	52	22	between	between	ADP
easat-5418	52	23	the	the	DET
easat-5418	52	24	variability	variability	NOUN
easat-5418	52	25	of	of	ADP
easat-5418	52	26	the	the	DET
easat-5418	52	27	study	study	NOUN
easat-5418	52	28	and	and	CCONJ
easat-5418	52	29	its	its	PRON
easat-5418	52	30	impact	impact	NOUN
easat-5418	52	31	on	on	ADP
easat-5418	52	32	the	the	DET
easat-5418	52	33	company	company	NOUN
easat-5418	52	34	.	.	PUNCT
easat-5418	53	1	in	in	ADP
easat-5418	53	2	this	this	DET
easat-5418	53	3	regard	regard	NOUN
easat-5418	53	4	,	,	PUNCT
easat-5418	53	5	jiménez	jiménez	PROPN
easat-5418	53	6	[	[	X
easat-5418	53	7	5	5	NUM
easat-5418	53	8	]	]	PUNCT
easat-5418	53	9	highlights	highlight	NOUN
easat-5418	53	10	that	that	SCONJ
easat-5418	53	11	the	the	DET
easat-5418	53	12	objective	objective	NOUN
easat-5418	53	13	of	of	ADP
easat-5418	53	14	achieving	achieve	VERB
easat-5418	53	15	1054	1054	NUM
easat-5418	53	16	edelweiss	edelweiss	PROPN
easat-5418	53	17	applied	apply	VERB
easat-5418	53	18	science	science	NOUN
easat-5418	53	19	and	and	CCONJ
easat-5418	53	20	technology	technology	NOUN
easat-5418	53	21	issn	issn	PROPN
easat-5418	53	22	:	:	PUNCT
easat-5418	53	23	2576	2576	NUM
easat-5418	53	24	-	-	SYM
easat-5418	53	25	8484	8484	NUM
easat-5418	53	26	vol	vol	NOUN
easat-5418	53	27	.	.	PROPN
easat-5418	54	1	9	9	NUM
easat-5418	54	2	,	,	PUNCT
easat-5418	54	3	no	no	INTJ
easat-5418	54	4	.	.	NOUN
easat-5418	55	1	3	3	NUM
easat-5418	55	2	:	:	SYM
easat-5418	55	3	1052	1052	NUM
easat-5418	55	4	-	-	SYM
easat-5418	55	5	1063	1063	NUM
easat-5418	55	6	,	,	PUNCT
easat-5418	55	7	2025	2025	NUM
easat-5418	55	8	doi	doi	NOUN
easat-5418	55	9	:	:	PUNCT
easat-5418	55	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	55	11	©	©	PROPN
easat-5418	55	12	2025	2025	NUM
easat-5418	55	13	by	by	ADP
easat-5418	55	14	the	the	DET
easat-5418	55	15	authors	author	NOUN
easat-5418	55	16	;	;	PUNCT
easat-5418	55	17	licensee	licensee	PROPN
easat-5418	55	18	learning	learning	NOUN
easat-5418	55	19	gate	gate	NOUN
easat-5418	55	20	customer	customer	NOUN
easat-5418	55	21	satisfaction	satisfaction	NOUN
easat-5418	55	22	lies	lie	VERB
easat-5418	55	23	in	in	ADP
easat-5418	55	24	analyzing	analyze	VERB
easat-5418	55	25	the	the	DET
easat-5418	55	26	role	role	NOUN
easat-5418	55	27	of	of	ADP
easat-5418	55	28	customers	customer	NOUN
easat-5418	55	29	in	in	ADP
easat-5418	55	30	an	an	DET
easat-5418	55	31	automotive	automotive	ADJ
easat-5418	55	32	financial	financial	ADJ
easat-5418	55	33	company	company	NOUN
easat-5418	55	34	.	.	PUNCT
easat-5418	56	1	similarly	similarly	ADV
easat-5418	56	2	,	,	PUNCT
easat-5418	56	3	it	it	PRON
easat-5418	56	4	underscores	underscore	VERB
easat-5418	56	5	the	the	DET
easat-5418	56	6	assessment	assessment	NOUN
easat-5418	56	7	of	of	ADP
easat-5418	56	8	user	user	NOUN
easat-5418	56	9	perceptions	perception	NOUN
easat-5418	56	10	regarding	regard	VERB
easat-5418	56	11	service	service	NOUN
easat-5418	56	12	quality	quality	NOUN
easat-5418	56	13	.	.	PUNCT
easat-5418	57	1	likewise	likewise	ADV
easat-5418	57	2	,	,	PUNCT
easat-5418	57	3	in	in	ADP
easat-5418	57	4	line	line	NOUN
easat-5418	57	5	with	with	ADP
easat-5418	57	6	the	the	DET
easat-5418	57	7	attractive	attractive	ADJ
easat-5418	57	8	quality	quality	NOUN
easat-5418	57	9	theory	theory	NOUN
easat-5418	57	10	or	or	CCONJ
easat-5418	57	11	kano	kano	PROPN
easat-5418	57	12	theory	theory	NOUN
easat-5418	57	13	according	accord	VERB
easat-5418	57	14	to	to	ADP
easat-5418	57	15	shewhart	shewhart	NOUN
easat-5418	57	16	[	[	X
easat-5418	57	17	6	6	NUM
easat-5418	57	18	]	]	PUNCT
easat-5418	57	19	it	it	PRON
easat-5418	57	20	focused	focus	VERB
easat-5418	57	21	on	on	ADP
easat-5418	57	22	the	the	DET
easat-5418	57	23	nature	nature	NOUN
easat-5418	57	24	from	from	ADP
easat-5418	57	25	two	two	NUM
easat-5418	57	26	interconnected	interconnected	ADJ
easat-5418	57	27	perspectives	perspective	NOUN
easat-5418	57	28	:	:	PUNCT
easat-5418	57	29	the	the	DET
easat-5418	57	30	purpose	purpose	NOUN
easat-5418	57	31	and	and	CCONJ
easat-5418	57	32	the	the	DET
easat-5418	57	33	subjective	subjective	ADJ
easat-5418	57	34	perception	perception	NOUN
easat-5418	57	35	of	of	ADP
easat-5418	57	36	quality	quality	NOUN
easat-5418	57	37	.	.	PUNCT
easat-5418	58	1	firstly	firstly	ADV
easat-5418	58	2	,	,	PUNCT
easat-5418	58	3	this	this	DET
easat-5418	58	4	theory	theory	NOUN
easat-5418	58	5	addressed	address	VERB
easat-5418	58	6	quality	quality	NOUN
easat-5418	58	7	as	as	ADP
easat-5418	58	8	an	an	DET
easat-5418	58	9	objective	objective	ADJ
easat-5418	58	10	and	and	CCONJ
easat-5418	58	11	individual	individual	ADJ
easat-5418	58	12	entity	entity	NOUN
easat-5418	58	13	in	in	ADP
easat-5418	58	14	the	the	DET
easat-5418	58	15	human	human	ADJ
easat-5418	58	16	experience	experience	NOUN
easat-5418	58	17	.	.	PUNCT
easat-5418	59	1	the	the	DET
easat-5418	59	2	internal	internal	ADJ
easat-5418	59	3	dimension	dimension	NOUN
easat-5418	59	4	of	of	ADP
easat-5418	59	5	quality	quality	NOUN
easat-5418	59	6	reflects	reflect	VERB
easat-5418	59	7	what	what	PRON
easat-5418	59	8	we	we	PRON
easat-5418	59	9	think	think	VERB
easat-5418	59	10	,	,	PUNCT
easat-5418	59	11	experience	experience	NOUN
easat-5418	59	12	,	,	PUNCT
easat-5418	59	13	and	and	CCONJ
easat-5418	59	14	feel	feel	VERB
easat-5418	59	15	as	as	ADP
easat-5418	59	16	a	a	DET
easat-5418	59	17	result	result	NOUN
easat-5418	59	18	of	of	ADP
easat-5418	59	19	this	this	DET
easat-5418	59	20	objective	objective	ADJ
easat-5418	59	21	entity	entity	NOUN
easat-5418	59	22	.	.	PUNCT
easat-5418	60	1	the	the	DET
easat-5418	60	2	attractive	attractive	ADJ
easat-5418	60	3	quality	quality	NOUN
easat-5418	60	4	theory	theory	NOUN
easat-5418	60	5	argued	argue	VERB
easat-5418	60	6	that	that	SCONJ
easat-5418	60	7	the	the	DET
easat-5418	60	8	relationship	relationship	NOUN
easat-5418	60	9	between	between	ADP
easat-5418	60	10	objective	objective	ADJ
easat-5418	60	11	performance	performance	NOUN
easat-5418	60	12	and	and	CCONJ
easat-5418	60	13	customer	customer	NOUN
easat-5418	60	14	satisfaction	satisfaction	NOUN
easat-5418	60	15	has	have	VERB
easat-5418	60	16	certain	certain	ADJ
easat-5418	60	17	specific	specific	ADJ
easat-5418	60	18	characteristics	characteristic	NOUN
easat-5418	60	19	.	.	PUNCT
easat-5418	61	1	additionally	additionally	ADV
easat-5418	61	2	,	,	PUNCT
easat-5418	61	3	the	the	DET
easat-5418	61	4	practical	practical	ADJ
easat-5418	61	5	perspective	perspective	NOUN
easat-5418	61	6	of	of	ADP
easat-5418	61	7	this	this	DET
easat-5418	61	8	study	study	NOUN
easat-5418	61	9	was	be	AUX
easat-5418	61	10	addressed	address	VERB
easat-5418	61	11	,	,	PUNCT
easat-5418	61	12	highlighting	highlight	VERB
easat-5418	61	13	the	the	DET
easat-5418	61	14	necessity	necessity	NOUN
easat-5418	61	15	to	to	PART
easat-5418	61	16	argue	argue	VERB
easat-5418	61	17	and	and	CCONJ
easat-5418	61	18	refine	refine	VERB
easat-5418	61	19	process	process	NOUN
easat-5418	61	20	strategies	strategy	NOUN
easat-5418	61	21	in	in	ADP
easat-5418	61	22	order	order	NOUN
easat-5418	61	23	to	to	PART
easat-5418	61	24	achieve	achieve	VERB
easat-5418	61	25	higher	high	ADJ
easat-5418	61	26	customer	customer	NOUN
easat-5418	61	27	satisfaction	satisfaction	NOUN
easat-5418	61	28	.	.	PUNCT
easat-5418	62	1	in	in	ADP
easat-5418	62	2	this	this	DET
easat-5418	62	3	regard	regard	NOUN
easat-5418	62	4	,	,	PUNCT
easat-5418	62	5	the	the	DET
easat-5418	62	6	importance	importance	NOUN
easat-5418	62	7	of	of	ADP
easat-5418	62	8	selecting	select	VERB
easat-5418	62	9	and	and	CCONJ
easat-5418	62	10	utilizing	utilize	VERB
easat-5418	62	11	appropriate	appropriate	ADJ
easat-5418	62	12	tools	tool	NOUN
easat-5418	62	13	to	to	PART
easat-5418	62	14	accomplish	accomplish	VERB
easat-5418	62	15	the	the	DET
easat-5418	62	16	stated	state	VERB
easat-5418	62	17	objectives	objective	NOUN
easat-5418	62	18	is	be	AUX
easat-5418	62	19	underscored	underscore	VERB
easat-5418	62	20	.	.	PUNCT
easat-5418	63	1	the	the	DET
easat-5418	63	2	methodological	methodological	ADJ
easat-5418	63	3	justification	justification	NOUN
easat-5418	63	4	was	be	AUX
easat-5418	63	5	based	base	VERB
easat-5418	63	6	on	on	ADP
easat-5418	63	7	specific	specific	ADJ
easat-5418	63	8	criteria	criterion	NOUN
easat-5418	63	9	for	for	ADP
easat-5418	63	10	each	each	PRON
easat-5418	63	11	of	of	ADP
easat-5418	63	12	the	the	DET
easat-5418	63	13	study	study	NOUN
easat-5418	63	14	variables	variable	NOUN
easat-5418	63	15	,	,	PUNCT
easat-5418	63	16	taking	take	VERB
easat-5418	63	17	into	into	ADP
easat-5418	63	18	account	account	NOUN
easat-5418	63	19	situations	situation	NOUN
easat-5418	63	20	that	that	PRON
easat-5418	63	21	could	could	AUX
easat-5418	63	22	be	be	AUX
easat-5418	63	23	subject	subject	ADJ
easat-5418	63	24	to	to	ADP
easat-5418	63	25	investigation	investigation	NOUN
easat-5418	63	26	and	and	CCONJ
easat-5418	63	27	that	that	SCONJ
easat-5418	63	28	,	,	PUNCT
easat-5418	63	29	once	once	SCONJ
easat-5418	63	30	their	their	PRON
easat-5418	63	31	value	value	NOUN
easat-5418	63	32	and	and	CCONJ
easat-5418	63	33	reliability	reliability	NOUN
easat-5418	63	34	have	have	AUX
easat-5418	63	35	been	be	AUX
easat-5418	63	36	demonstrated	demonstrate	VERB
easat-5418	63	37	,	,	PUNCT
easat-5418	63	38	could	could	AUX
easat-5418	63	39	be	be	AUX
easat-5418	63	40	utilized	utilize	VERB
easat-5418	63	41	in	in	ADP
easat-5418	63	42	future	future	ADJ
easat-5418	63	43	research	research	NOUN
easat-5418	63	44	endeavors	endeavor	NOUN
easat-5418	63	45	.	.	PUNCT
easat-5418	64	1	within	within	ADP
easat-5418	64	2	the	the	DET
easat-5418	64	3	methodological	methodological	ADJ
easat-5418	64	4	justification	justification	NOUN
easat-5418	64	5	,	,	PUNCT
easat-5418	64	6	we	we	PRON
easat-5418	64	7	find	find	VERB
easat-5418	64	8	the	the	DET
easat-5418	64	9	works	work	NOUN
easat-5418	64	10	of	of	ADP
easat-5418	64	11	lópez	lópez	NOUN
easat-5418	64	12	,	,	PUNCT
easat-5418	64	13	et	et	PROPN
easat-5418	64	14	al	al	PROPN
easat-5418	64	15	.	.	PUNCT
easat-5418	65	1	[	[	X
easat-5418	65	2	7	7	X
easat-5418	65	3	]	]	PUNCT
easat-5418	65	4	and	and	CCONJ
easat-5418	65	5	mejía	mejía	PROPN
easat-5418	65	6	,	,	PUNCT
easat-5418	65	7	et	et	PROPN
easat-5418	65	8	al	al	PROPN
easat-5418	65	9	.	.	PUNCT
easat-5418	66	1	[	[	X
easat-5418	66	2	8	8	X
easat-5418	66	3	]	]	PUNCT
easat-5418	66	4	which	which	PRON
easat-5418	66	5	examined	examine	VERB
easat-5418	66	6	the	the	DET
easat-5418	66	7	nature	nature	NOUN
easat-5418	66	8	of	of	ADP
easat-5418	66	9	user	user	NOUN
easat-5418	66	10	benefits	benefit	NOUN
easat-5418	66	11	and	and	CCONJ
easat-5418	66	12	satisfaction	satisfaction	NOUN
easat-5418	66	13	within	within	ADP
easat-5418	66	14	a	a	DET
easat-5418	66	15	private	private	ADJ
easat-5418	66	16	company	company	NOUN
easat-5418	66	17	in	in	ADP
easat-5418	66	18	peru	peru	PROPN
easat-5418	66	19	.	.	PUNCT
easat-5418	67	1	they	they	PRON
easat-5418	67	2	identified	identify	VERB
easat-5418	67	3	various	various	ADJ
easat-5418	67	4	strategies	strategy	NOUN
easat-5418	67	5	that	that	PRON
easat-5418	67	6	could	could	AUX
easat-5418	67	7	be	be	AUX
easat-5418	67	8	implemented	implement	VERB
easat-5418	67	9	to	to	PART
easat-5418	67	10	enhance	enhance	VERB
easat-5418	67	11	service	service	NOUN
easat-5418	67	12	quality	quality	NOUN
easat-5418	67	13	,	,	PUNCT
easat-5418	67	14	such	such	ADJ
easat-5418	67	15	as	as	ADP
easat-5418	67	16	offering	offer	VERB
easat-5418	67	17	personalized	personalized	ADJ
easat-5418	67	18	support	support	NOUN
easat-5418	67	19	and	and	CCONJ
easat-5418	67	20	complementary	complementary	ADJ
easat-5418	67	21	services	service	NOUN
easat-5418	67	22	.	.	PUNCT
easat-5418	68	1	similarly	similarly	ADV
easat-5418	68	2	,	,	PUNCT
easat-5418	68	3	in	in	ADP
easat-5418	68	4	the	the	DET
easat-5418	68	5	study	study	NOUN
easat-5418	68	6	conducted	conduct	VERB
easat-5418	68	7	by	by	ADP
easat-5418	68	8	llacsahuanga	llacsahuanga	PROPN
easat-5418	68	9	[	[	X
easat-5418	68	10	1	1	X
easat-5418	68	11	]	]	PUNCT
easat-5418	68	12	a	a	DET
easat-5418	68	13	range	range	NOUN
easat-5418	68	14	of	of	ADP
easat-5418	68	15	internal	internal	ADJ
easat-5418	68	16	and	and	CCONJ
easat-5418	68	17	external	external	ADJ
easat-5418	68	18	analytical	analytical	ADJ
easat-5418	68	19	tools	tool	NOUN
easat-5418	68	20	were	be	AUX
easat-5418	68	21	employed	employ	VERB
easat-5418	68	22	to	to	PART
easat-5418	68	23	grasp	grasp	VERB
easat-5418	68	24	the	the	DET
easat-5418	68	25	reality	reality	NOUN
easat-5418	68	26	of	of	ADP
easat-5418	68	27	a	a	DET
easat-5418	68	28	company	company	NOUN
easat-5418	68	29	engaged	engage	VERB
easat-5418	68	30	in	in	ADP
easat-5418	68	31	autoparts	autopart	NOUN
easat-5418	68	32	manufacturing	manufacturing	NOUN
easat-5418	68	33	and	and	CCONJ
easat-5418	68	34	to	to	PART
easat-5418	68	35	define	define	VERB
easat-5418	68	36	the	the	DET
easat-5418	68	37	optimal	optimal	ADJ
easat-5418	68	38	strategy	strategy	NOUN
easat-5418	68	39	.	.	PUNCT
easat-5418	69	1	the	the	DET
easat-5418	69	2	adoption	adoption	NOUN
easat-5418	69	3	of	of	ADP
easat-5418	69	4	these	these	DET
easat-5418	69	5	analytical	analytical	ADJ
easat-5418	69	6	tools	tool	NOUN
easat-5418	69	7	is	be	AUX
easat-5418	69	8	pivotal	pivotal	ADJ
easat-5418	69	9	to	to	ADP
easat-5418	69	10	attaining	attain	VERB
easat-5418	69	11	a	a	DET
easat-5418	69	12	comprehensive	comprehensive	ADJ
easat-5418	69	13	understanding	understanding	NOUN
easat-5418	69	14	of	of	ADP
easat-5418	69	15	the	the	DET
easat-5418	69	16	company	company	NOUN
easat-5418	69	17	and	and	CCONJ
easat-5418	69	18	formulating	formulate	VERB
easat-5418	69	19	an	an	DET
easat-5418	69	20	effective	effective	ADJ
easat-5418	69	21	implementation	implementation	NOUN
easat-5418	69	22	strategy	strategy	NOUN
easat-5418	69	23	.	.	PUNCT
easat-5418	70	1	these	these	DET
easat-5418	70	2	methodological	methodological	ADJ
easat-5418	70	3	approaches	approach	NOUN
easat-5418	70	4	underscore	underscore	VERB
easat-5418	70	5	the	the	DET
easat-5418	70	6	significance	significance	NOUN
easat-5418	70	7	of	of	ADP
easat-5418	70	8	approaching	approach	VERB
easat-5418	70	9	research	research	NOUN
easat-5418	70	10	from	from	ADP
easat-5418	70	11	multiple	multiple	ADJ
easat-5418	70	12	perspectives	perspective	NOUN
easat-5418	70	13	and	and	CCONJ
easat-5418	70	14	utilizing	utilize	VERB
easat-5418	70	15	appropriate	appropriate	ADJ
easat-5418	70	16	analytical	analytical	ADJ
easat-5418	70	17	tools	tool	NOUN
easat-5418	70	18	to	to	PART
easat-5418	70	19	achieve	achieve	VERB
easat-5418	70	20	robust	robust	ADJ
easat-5418	70	21	and	and	CCONJ
easat-5418	70	22	relevant	relevant	ADJ
easat-5418	70	23	outcomes	outcome	NOUN
easat-5418	70	24	.	.	PUNCT
easat-5418	71	1	to	to	PART
easat-5418	71	2	further	far	ADV
easat-5418	71	3	contextualize	contextualize	VERB
easat-5418	71	4	this	this	DET
easat-5418	71	5	methodological	methodological	ADJ
easat-5418	71	6	approach	approach	NOUN
easat-5418	71	7	,	,	PUNCT
easat-5418	71	8	we	we	PRON
easat-5418	71	9	consider	consider	VERB
easat-5418	71	10	the	the	DET
easat-5418	71	11	study	study	NOUN
easat-5418	71	12	by	by	ADP
easat-5418	71	13	machorro	machorro	PROPN
easat-5418	71	14	,	,	PUNCT
easat-5418	71	15	et	et	PROPN
easat-5418	71	16	al	al	PROPN
easat-5418	71	17	.	.	PUNCT
easat-5418	72	1	[	[	X
easat-5418	72	2	9	9	NUM
easat-5418	72	3	]	]	PUNCT
easat-5418	72	4	which	which	PRON
easat-5418	72	5	focused	focus	VERB
easat-5418	72	6	on	on	ADP
easat-5418	72	7	a	a	DET
easat-5418	72	8	dealership	dealership	NOUN
easat-5418	72	9	of	of	ADP
easat-5418	72	10	an	an	DET
easat-5418	72	11	automotive	automotive	ADJ
easat-5418	72	12	company	company	NOUN
easat-5418	72	13	in	in	ADP
easat-5418	72	14	orizaba	orizaba	PROPN
easat-5418	72	15	,	,	PUNCT
easat-5418	72	16	mexico	mexico	PROPN
easat-5418	72	17	.	.	PUNCT
easat-5418	73	1	this	this	DET
easat-5418	73	2	dealership	dealership	NOUN
easat-5418	73	3	based	base	VERB
easat-5418	73	4	its	its	PRON
easat-5418	73	5	competitive	competitive	ADJ
easat-5418	73	6	strategy	strategy	NOUN
easat-5418	73	7	on	on	ADP
easat-5418	73	8	customer	customer	NOUN
easat-5418	73	9	satisfaction	satisfaction	NOUN
easat-5418	73	10	and	and	CCONJ
easat-5418	73	11	brand	brand	NOUN
easat-5418	73	12	loyalty	loyalty	NOUN
easat-5418	73	13	.	.	PUNCT
easat-5418	74	1	in	in	ADP
easat-5418	74	2	this	this	DET
easat-5418	74	3	study	study	NOUN
easat-5418	74	4	,	,	PUNCT
easat-5418	74	5	key	key	ADJ
easat-5418	74	6	factors	factor	NOUN
easat-5418	74	7	that	that	PRON
easat-5418	74	8	exerted	exert	VERB
easat-5418	74	9	a	a	DET
easat-5418	74	10	significant	significant	ADJ
easat-5418	74	11	influence	influence	NOUN
easat-5418	74	12	on	on	ADP
easat-5418	74	13	the	the	DET
easat-5418	74	14	perception	perception	NOUN
easat-5418	74	15	of	of	ADP
easat-5418	74	16	quality	quality	NOUN
easat-5418	74	17	and	and	CCONJ
easat-5418	74	18	customer	customer	NOUN
easat-5418	74	19	loyalty	loyalty	NOUN
easat-5418	74	20	were	be	AUX
easat-5418	74	21	identified	identify	VERB
easat-5418	74	22	.	.	PUNCT
easat-5418	75	1	the	the	DET
easat-5418	75	2	results	result	NOUN
easat-5418	75	3	,	,	PUNCT
easat-5418	75	4	obtained	obtain	VERB
easat-5418	75	5	through	through	ADP
easat-5418	75	6	questionnaires	questionnaire	NOUN
easat-5418	75	7	administered	administer	VERB
easat-5418	75	8	to	to	ADP
easat-5418	75	9	a	a	DET
easat-5418	75	10	sample	sample	NOUN
easat-5418	75	11	of	of	ADP
easat-5418	75	12	one	one	NUM
easat-5418	75	13	hundred	hundred	NUM
easat-5418	75	14	customers	customer	NOUN
easat-5418	75	15	,	,	PUNCT
easat-5418	75	16	highlighted	highlight	VERB
easat-5418	75	17	the	the	DET
easat-5418	75	18	importance	importance	NOUN
easat-5418	75	19	of	of	ADP
easat-5418	75	20	elements	element	NOUN
easat-5418	75	21	such	such	ADJ
easat-5418	75	22	as	as	ADP
easat-5418	75	23	delivery	delivery	NOUN
easat-5418	75	24	time	time	NOUN
easat-5418	75	25	,	,	PUNCT
easat-5418	75	26	the	the	DET
easat-5418	75	27	training	training	NOUN
easat-5418	75	28	of	of	ADP
easat-5418	75	29	service	service	NOUN
easat-5418	75	30	personnel	personnel	NOUN
easat-5418	75	31	,	,	PUNCT
easat-5418	75	32	customer	customer	NOUN
easat-5418	75	33	service	service	NOUN
easat-5418	75	34	,	,	PUNCT
easat-5418	75	35	and	and	CCONJ
easat-5418	75	36	the	the	DET
easat-5418	75	37	availability	availability	NOUN
easat-5418	75	38	of	of	ADP
easat-5418	75	39	spare	spare	ADJ
easat-5418	75	40	parts	part	NOUN
easat-5418	75	41	in	in	ADP
easat-5418	75	42	shaping	shape	VERB
easat-5418	75	43	perceptions	perception	NOUN
easat-5418	75	44	of	of	ADP
easat-5418	75	45	quality	quality	NOUN
easat-5418	75	46	and	and	CCONJ
easat-5418	75	47	brand	brand	NOUN
easat-5418	75	48	loyalty	loyalty	NOUN
easat-5418	75	49	.	.	PUNCT
easat-5418	76	1	these	these	DET
easat-5418	76	2	findings	finding	NOUN
easat-5418	76	3	underscored	underscore	VERB
easat-5418	76	4	the	the	DET
easat-5418	76	5	need	need	NOUN
easat-5418	76	6	to	to	PART
easat-5418	76	7	focus	focus	VERB
easat-5418	76	8	on	on	ADP
easat-5418	76	9	these	these	DET
easat-5418	76	10	critical	critical	ADJ
easat-5418	76	11	aspects	aspect	NOUN
easat-5418	76	12	to	to	PART
easat-5418	76	13	maintain	maintain	VERB
easat-5418	76	14	and	and	CCONJ
easat-5418	76	15	strengthen	strengthen	VERB
easat-5418	76	16	solid	solid	ADJ
easat-5418	76	17	and	and	CCONJ
easat-5418	76	18	enduring	endure	VERB
easat-5418	76	19	relationships	relationship	NOUN
easat-5418	76	20	with	with	ADP
easat-5418	76	21	customers	customer	NOUN
easat-5418	76	22	in	in	ADP
easat-5418	76	23	a	a	DET
easat-5418	76	24	highly	highly	ADV
easat-5418	76	25	competitive	competitive	ADJ
easat-5418	76	26	automotive	automotive	ADJ
easat-5418	76	27	market	market	NOUN
easat-5418	76	28	.	.	PUNCT
easat-5418	77	1	in	in	ADP
easat-5418	77	2	the	the	DET
easat-5418	77	3	pursuit	pursuit	NOUN
easat-5418	77	4	of	of	ADP
easat-5418	77	5	enhancing	enhance	VERB
easat-5418	77	6	customer	customer	NOUN
easat-5418	77	7	satisfaction	satisfaction	NOUN
easat-5418	77	8	through	through	ADP
easat-5418	77	9	process	process	NOUN
easat-5418	77	10	strategies	strategy	NOUN
easat-5418	77	11	,	,	PUNCT
easat-5418	77	12	fuentes	fuentes	PROPN
easat-5418	77	13	and	and	CCONJ
easat-5418	77	14	rojas	rojas	PROPN
easat-5418	77	15	[	[	X
easat-5418	77	16	10	10	NUM
easat-5418	77	17	]	]	PUNCT
easat-5418	77	18	executed	execute	VERB
easat-5418	77	19	a	a	DET
easat-5418	77	20	significant	significant	ADJ
easat-5418	77	21	initiative	initiative	NOUN
easat-5418	77	22	,	,	PUNCT
easat-5418	77	23	focusing	focus	VERB
easat-5418	77	24	on	on	ADP
easat-5418	77	25	the	the	DET
easat-5418	77	26	standardization	standardization	NOUN
easat-5418	77	27	of	of	ADP
easat-5418	77	28	operations	operation	NOUN
easat-5418	77	29	within	within	ADP
easat-5418	77	30	after	after	ADP
easat-5418	77	31	-	-	PUNCT
easat-5418	77	32	sales	sale	NOUN
easat-5418	77	33	service	service	NOUN
easat-5418	77	34	workshops	workshop	NOUN
easat-5418	77	35	for	for	ADP
easat-5418	77	36	a	a	DET
easat-5418	77	37	leading	lead	VERB
easat-5418	77	38	brand	brand	NOUN
easat-5418	77	39	in	in	ADP
easat-5418	77	40	the	the	DET
easat-5418	77	41	colombian	colombian	ADJ
easat-5418	77	42	automotive	automotive	ADJ
easat-5418	77	43	industry	industry	NOUN
easat-5418	77	44	.	.	PUNCT
easat-5418	78	1	their	their	PRON
easat-5418	78	2	comprehensive	comprehensive	ADJ
easat-5418	78	3	approach	approach	NOUN
easat-5418	78	4	encompassed	encompass	VERB
easat-5418	78	5	evaluating	evaluate	VERB
easat-5418	78	6	workshop	workshop	NOUN
easat-5418	78	7	conditions	condition	NOUN
easat-5418	78	8	and	and	CCONJ
easat-5418	78	9	facilities	facility	NOUN
easat-5418	78	10	,	,	PUNCT
easat-5418	78	11	streamlining	streamline	VERB
easat-5418	78	12	operation	operation	NOUN
easat-5418	78	13	durations	duration	NOUN
easat-5418	78	14	and	and	CCONJ
easat-5418	78	15	associated	associated	ADJ
easat-5418	78	16	components	component	NOUN
easat-5418	78	17	,	,	PUNCT
easat-5418	78	18	and	and	CCONJ
easat-5418	78	19	conducting	conduct	VERB
easat-5418	78	20	a	a	DET
easat-5418	78	21	thorough	thorough	ADJ
easat-5418	78	22	comparative	comparative	ADJ
easat-5418	78	23	brand	brand	NOUN
easat-5418	78	24	analysis	analysis	NOUN
easat-5418	78	25	.	.	PUNCT
easat-5418	79	1	results	result	NOUN
easat-5418	79	2	demonstrated	demonstrate	VERB
easat-5418	79	3	that	that	SCONJ
easat-5418	79	4	these	these	DET
easat-5418	79	5	workshops	workshop	NOUN
easat-5418	79	6	possessed	possess	VERB
easat-5418	79	7	the	the	DET
easat-5418	79	8	requisite	requisite	ADJ
easat-5418	79	9	infrastructure	infrastructure	NOUN
easat-5418	79	10	for	for	ADP
easat-5418	79	11	delivering	deliver	VERB
easat-5418	79	12	exemplary	exemplary	ADJ
easat-5418	79	13	customer	customer	NOUN
easat-5418	79	14	service	service	NOUN
easat-5418	79	15	,	,	PUNCT
easat-5418	79	16	intimately	intimately	ADV
easat-5418	79	17	tied	tie	VERB
easat-5418	79	18	to	to	ADP
easat-5418	79	19	overall	overall	ADJ
easat-5418	79	20	satisfaction	satisfaction	NOUN
easat-5418	79	21	.	.	PUNCT
easat-5418	80	1	an	an	DET
easat-5418	80	2	updated	update	VERB
easat-5418	80	3	time	time	NOUN
easat-5418	80	4	capture	capture	NOUN
easat-5418	80	5	system	system	NOUN
easat-5418	80	6	yielded	yield	VERB
easat-5418	80	7	a	a	DET
easat-5418	80	8	notable	notable	ADJ
easat-5418	80	9	30	30	NUM
easat-5418	80	10	%	%	NOUN
easat-5418	80	11	reduction	reduction	NOUN
easat-5418	80	12	in	in	ADP
easat-5418	80	13	operational	operational	ADJ
easat-5418	80	14	time	time	NOUN
easat-5418	80	15	and	and	CCONJ
easat-5418	80	16	a	a	DET
easat-5418	80	17	significant	significant	ADJ
easat-5418	80	18	100	100	NUM
easat-5418	80	19	%	%	NOUN
easat-5418	80	20	improvement	improvement	NOUN
easat-5418	80	21	in	in	ADP
easat-5418	80	22	timing	timing	NOUN
easat-5418	80	23	accuracy	accuracy	NOUN
easat-5418	80	24	.	.	PUNCT
easat-5418	81	1	furthermore	furthermore	ADV
easat-5418	81	2	,	,	PUNCT
easat-5418	81	3	the	the	DET
easat-5418	81	4	comparative	comparative	ADJ
easat-5418	81	5	analysis	analysis	NOUN
easat-5418	81	6	facilitated	facilitate	VERB
easat-5418	81	7	the	the	DET
easat-5418	81	8	assessment	assessment	NOUN
easat-5418	81	9	of	of	ADP
easat-5418	81	10	the	the	DET
easat-5418	81	11	brand	brand	NOUN
easat-5418	81	12	's	's	PART
easat-5418	81	13	competitiveness	competitiveness	NOUN
easat-5418	81	14	,	,	PUNCT
easat-5418	81	15	underscoring	underscore	VERB
easat-5418	81	16	the	the	DET
easat-5418	81	17	profound	profound	ADJ
easat-5418	81	18	impact	impact	NOUN
easat-5418	81	19	of	of	ADP
easat-5418	81	20	effective	effective	ADJ
easat-5418	81	21	process	process	NOUN
easat-5418	81	22	strategies	strategy	NOUN
easat-5418	81	23	on	on	ADP
easat-5418	81	24	customer	customer	NOUN
easat-5418	81	25	loyalty	loyalty	NOUN
easat-5418	81	26	and	and	CCONJ
easat-5418	81	27	satisfaction	satisfaction	NOUN
easat-5418	81	28	.	.	PUNCT
easat-5418	82	1	by	by	ADP
easat-5418	82	2	auccahuasi	auccahuasi	NOUN
easat-5418	82	3	,	,	PUNCT
easat-5418	82	4	et	et	PROPN
easat-5418	82	5	al	al	PROPN
easat-5418	82	6	.	.	PUNCT
easat-5418	83	1	[	[	X
easat-5418	83	2	11	11	NUM
easat-5418	83	3	]	]	PUNCT
easat-5418	83	4	this	this	DET
easat-5418	83	5	standardization	standardization	NOUN
easat-5418	83	6	process	process	NOUN
easat-5418	83	7	ensures	ensure	VERB
easat-5418	83	8	data	datum	NOUN
easat-5418	83	9	transparency	transparency	NOUN
easat-5418	83	10	and	and	CCONJ
easat-5418	83	11	fosters	foster	VERB
easat-5418	83	12	heightened	heightened	ADJ
easat-5418	83	13	confidence	confidence	NOUN
easat-5418	83	14	among	among	ADP
easat-5418	83	15	customers	customer	NOUN
easat-5418	83	16	and	and	CCONJ
easat-5418	83	17	company	company	NOUN
easat-5418	83	18	collaborators	collaborator	NOUN
easat-5418	83	19	.	.	PUNCT
easat-5418	84	1	in	in	ADP
easat-5418	84	2	a	a	DET
easat-5418	84	3	distinct	distinct	ADJ
easat-5418	84	4	vein	vein	NOUN
easat-5418	84	5	,	,	PUNCT
easat-5418	84	6	prada	prada	NOUN
easat-5418	84	7	-	-	PUNCT
easat-5418	84	8	ospina	ospina	NOUN
easat-5418	84	9	[	[	X
easat-5418	84	10	12	12	NUM
easat-5418	84	11	]	]	X
easat-5418	84	12	extensive	extensive	ADJ
easat-5418	84	13	study	study	NOUN
easat-5418	84	14	explored	explore	VERB
easat-5418	84	15	the	the	DET
easat-5418	84	16	dynamic	dynamic	ADJ
easat-5418	84	17	role	role	NOUN
easat-5418	84	18	of	of	ADP
easat-5418	84	19	corporate	corporate	ADJ
easat-5418	84	20	entrepreneurship	entrepreneurship	NOUN
easat-5418	84	21	within	within	ADP
easat-5418	84	22	auto	auto	NOUN
easat-5418	84	23	parts	part	NOUN
easat-5418	84	24	companies	company	NOUN
easat-5418	84	25	,	,	PUNCT
easat-5418	84	26	integral	integral	ADJ
easat-5418	84	27	players	player	NOUN
easat-5418	84	28	in	in	ADP
easat-5418	84	29	the	the	DET
easat-5418	84	30	automotive	automotive	ADJ
easat-5418	84	31	sector	sector	NOUN
easat-5418	84	32	.	.	PUNCT
easat-5418	85	1	recognizing	recognize	VERB
easat-5418	85	2	its	its	PRON
easat-5418	85	3	potential	potential	NOUN
easat-5418	85	4	as	as	ADP
easat-5418	85	5	a	a	DET
easat-5418	85	6	catalyst	catalyst	NOUN
easat-5418	85	7	for	for	ADP
easat-5418	85	8	innovation	innovation	NOUN
easat-5418	85	9	and	and	CCONJ
easat-5418	85	10	customer	customer	NOUN
easat-5418	85	11	-	-	PUNCT
easat-5418	85	12	centric	centric	NOUN
easat-5418	85	13	strategies	strategy	NOUN
easat-5418	85	14	,	,	PUNCT
easat-5418	85	15	prada	prada	NOUN
easat-5418	85	16	-	-	PUNCT
easat-5418	85	17	ospina	ospina	NOUN
easat-5418	85	18	's	's	PART
easat-5418	85	19	research	research	NOUN
easat-5418	85	20	underscores	underscore	VERB
easat-5418	85	21	the	the	DET
easat-5418	85	22	pivotal	pivotal	ADJ
easat-5418	85	23	role	role	NOUN
easat-5418	85	24	that	that	PRON
easat-5418	85	25	corporate	corporate	ADJ
easat-5418	85	26	entrepreneurship	entrepreneurship	NOUN
easat-5418	85	27	should	should	AUX
easat-5418	85	28	assume	assume	VERB
easat-5418	85	29	in	in	ADP
easat-5418	85	30	the	the	DET
easat-5418	85	31	advancement	advancement	NOUN
easat-5418	85	32	of	of	ADP
easat-5418	85	33	auto	auto	NOUN
easat-5418	85	34	parts	part	NOUN
easat-5418	85	35	organizations	organization	NOUN
easat-5418	85	36	,	,	PUNCT
easat-5418	85	37	offering	offer	VERB
easat-5418	85	38	a	a	DET
easat-5418	85	39	compelling	compelling	ADJ
easat-5418	85	40	1055	1055	NUM
easat-5418	85	41	edelweiss	edelweiss	PROPN
easat-5418	85	42	applied	apply	VERB
easat-5418	85	43	science	science	NOUN
easat-5418	85	44	and	and	CCONJ
easat-5418	85	45	technology	technology	NOUN
easat-5418	85	46	issn	issn	PROPN
easat-5418	85	47	:	:	PUNCT
easat-5418	85	48	2576	2576	NUM
easat-5418	85	49	-	-	SYM
easat-5418	85	50	8484	8484	NUM
easat-5418	85	51	vol	vol	NOUN
easat-5418	85	52	.	.	PROPN
easat-5418	86	1	9	9	NUM
easat-5418	86	2	,	,	PUNCT
easat-5418	86	3	no	no	INTJ
easat-5418	86	4	.	.	NOUN
easat-5418	87	1	3	3	NUM
easat-5418	87	2	:	:	SYM
easat-5418	87	3	1052	1052	NUM
easat-5418	87	4	-	-	SYM
easat-5418	87	5	1063	1063	NUM
easat-5418	87	6	,	,	PUNCT
easat-5418	87	7	2025	2025	NUM
easat-5418	87	8	doi	doi	NOUN
easat-5418	87	9	:	:	PUNCT
easat-5418	87	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	87	11	©	©	PROPN
easat-5418	87	12	2025	2025	NUM
easat-5418	87	13	by	by	ADP
easat-5418	87	14	the	the	DET
easat-5418	87	15	authors	author	NOUN
easat-5418	87	16	;	;	PUNCT
easat-5418	88	1	licensee	licensee	NOUN
easat-5418	88	2	learning	learn	VERB
easat-5418	88	3	gate	gate	NOUN
easat-5418	88	4	argument	argument	NOUN
easat-5418	88	5	for	for	ADP
easat-5418	88	6	its	its	PRON
easat-5418	88	7	relevance	relevance	NOUN
easat-5418	88	8	within	within	ADP
easat-5418	88	9	the	the	DET
easat-5418	88	10	broader	broad	ADJ
easat-5418	88	11	context	context	NOUN
easat-5418	88	12	of	of	ADP
easat-5418	88	13	the	the	DET
easat-5418	88	14	automotive	automotive	ADJ
easat-5418	88	15	industry	industry	NOUN
easat-5418	88	16	's	's	PART
easat-5418	88	17	quest	quest	NOUN
easat-5418	88	18	for	for	ADP
easat-5418	88	19	elevated	elevated	ADJ
easat-5418	88	20	customer	customer	NOUN
easat-5418	88	21	satisfaction	satisfaction	NOUN
easat-5418	88	22	.	.	PUNCT
easat-5418	89	1	to	to	PART
easat-5418	89	2	deepen	deepen	VERB
easat-5418	89	3	our	our	PRON
easat-5418	89	4	understanding	understanding	NOUN
easat-5418	89	5	of	of	ADP
easat-5418	89	6	the	the	DET
easat-5418	89	7	intricate	intricate	ADJ
easat-5418	89	8	interplay	interplay	NOUN
easat-5418	89	9	between	between	ADP
easat-5418	89	10	corporate	corporate	ADJ
easat-5418	89	11	entrepreneurship	entrepreneurship	NOUN
easat-5418	89	12	and	and	CCONJ
easat-5418	89	13	auto	auto	NOUN
easat-5418	89	14	parts	part	NOUN
easat-5418	89	15	companies	company	NOUN
easat-5418	89	16	,	,	PUNCT
easat-5418	89	17	the	the	DET
easat-5418	89	18	study	study	NOUN
easat-5418	89	19	is	be	AUX
easat-5418	89	20	supplemented	supplement	VERB
easat-5418	89	21	with	with	ADP
easat-5418	89	22	insights	insight	NOUN
easat-5418	89	23	from	from	ADP
easat-5418	89	24	the	the	DET
easat-5418	89	25	global	global	ADJ
easat-5418	89	26	entrepreneurship	entrepreneurship	NOUN
easat-5418	89	27	monitor	monitor	NOUN
easat-5418	89	28	(	(	PUNCT
easat-5418	89	29	gem	gem	NOUN
easat-5418	89	30	)	)	PUNCT
easat-5418	89	31	report	report	NOUN
easat-5418	89	32	for	for	ADP
easat-5418	89	33	colombia	colombia	PROPN
easat-5418	89	34	,	,	PUNCT
easat-5418	89	35	further	far	ADV
easat-5418	89	36	enriching	enrich	VERB
easat-5418	89	37	our	our	PRON
easat-5418	89	38	comprehension	comprehension	NOUN
easat-5418	89	39	of	of	ADP
easat-5418	89	40	this	this	DET
easat-5418	89	41	dynamic	dynamic	ADJ
easat-5418	89	42	relationship	relationship	NOUN
easat-5418	89	43	and	and	CCONJ
easat-5418	89	44	its	its	PRON
easat-5418	89	45	profound	profound	ADJ
easat-5418	89	46	implications	implication	NOUN
easat-5418	89	47	for	for	ADP
easat-5418	89	48	customer	customer	NOUN
easat-5418	89	49	satisfaction	satisfaction	NOUN
easat-5418	89	50	within	within	ADP
easat-5418	89	51	the	the	DET
easat-5418	89	52	automotive	automotive	ADJ
easat-5418	89	53	sector	sector	NOUN
easat-5418	89	54	.	.	PUNCT
easat-5418	90	1	the	the	DET
easat-5418	90	2	general	general	ADJ
easat-5418	90	3	purpose	purpose	NOUN
easat-5418	90	4	of	of	ADP
easat-5418	90	5	the	the	DET
easat-5418	90	6	research	research	NOUN
easat-5418	90	7	was	be	AUX
easat-5418	90	8	to	to	PART
easat-5418	90	9	find	find	VERB
easat-5418	90	10	the	the	DET
easat-5418	90	11	relationship	relationship	NOUN
easat-5418	90	12	between	between	ADP
easat-5418	90	13	process	process	NOUN
easat-5418	90	14	strategies	strategy	NOUN
easat-5418	90	15	and	and	CCONJ
easat-5418	90	16	customer	customer	NOUN
easat-5418	90	17	satisfaction	satisfaction	NOUN
easat-5418	90	18	,	,	PUNCT
easat-5418	90	19	in	in	ADP
easat-5418	90	20	a	a	DET
easat-5418	90	21	private	private	ADJ
easat-5418	90	22	automotive	automotive	ADJ
easat-5418	90	23	organization	organization	NOUN
easat-5418	90	24	chiclayo	chiclayo	VERB
easat-5418	90	25	.	.	PUNCT
easat-5418	91	1	the	the	DET
easat-5418	91	2	specific	specific	ADJ
easat-5418	91	3	objectives	objective	NOUN
easat-5418	91	4	were	be	AUX
easat-5418	91	5	:	:	PUNCT
easat-5418	91	6	(	(	PUNCT
easat-5418	91	7	1	1	X
easat-5418	91	8	)	)	PUNCT
easat-5418	91	9	establish	establish	VERB
easat-5418	91	10	the	the	DET
easat-5418	91	11	correlation	correlation	NOUN
easat-5418	91	12	between	between	ADP
easat-5418	91	13	process	process	NOUN
easat-5418	91	14	strategies	strategy	NOUN
easat-5418	91	15	and	and	CCONJ
easat-5418	91	16	user	user	NOUN
easat-5418	91	17	customer	customer	NOUN
easat-5418	91	18	satisfaction	satisfaction	NOUN
easat-5418	91	19	in	in	ADP
easat-5418	91	20	a	a	DET
easat-5418	91	21	private	private	ADJ
easat-5418	91	22	automotive	automotive	ADJ
easat-5418	91	23	company	company	NOUN
easat-5418	91	24	chiclayo	chiclayo	VERB
easat-5418	91	25	.	.	PUNCT
easat-5418	92	1	(	(	PUNCT
easat-5418	92	2	2	2	X
easat-5418	92	3	)	)	PUNCT
easat-5418	92	4	identify	identify	VERB
easat-5418	92	5	the	the	DET
easat-5418	92	6	correlation	correlation	NOUN
easat-5418	92	7	between	between	ADP
easat-5418	92	8	the	the	DET
easat-5418	92	9	dimensions	dimension	NOUN
easat-5418	92	10	of	of	ADP
easat-5418	92	11	process	process	NOUN
easat-5418	92	12	strategies	strategy	NOUN
easat-5418	92	13	with	with	ADP
easat-5418	92	14	customer	customer	NOUN
easat-5418	92	15	satisfaction	satisfaction	NOUN
easat-5418	92	16	in	in	ADP
easat-5418	92	17	a	a	DET
easat-5418	92	18	private	private	ADJ
easat-5418	92	19	automotive	automotive	ADJ
easat-5418	92	20	company	company	NOUN
easat-5418	92	21	chiclayo	chiclayo	VERB
easat-5418	92	22	.	.	PUNCT
easat-5418	93	1	(	(	PUNCT
easat-5418	93	2	3	3	X
easat-5418	93	3	)	)	PUNCT
easat-5418	93	4	examine	examine	VERB
easat-5418	93	5	the	the	DET
easat-5418	93	6	relationship	relationship	NOUN
easat-5418	93	7	between	between	ADP
easat-5418	93	8	the	the	DET
easat-5418	93	9	process	process	NOUN
easat-5418	93	10	strategies	strategy	NOUN
easat-5418	93	11	and	and	CCONJ
easat-5418	93	12	customer	customer	NOUN
easat-5418	93	13	satisfaction	satisfaction	NOUN
easat-5418	93	14	levels	level	NOUN
easat-5418	93	15	in	in	ADP
easat-5418	93	16	a	a	DET
easat-5418	93	17	private	private	ADJ
easat-5418	93	18	automotive	automotive	ADJ
easat-5418	93	19	company	company	NOUN
easat-5418	93	20	chiclayo	chiclayo	NOUN
easat-5418	93	21	.	.	PUNCT
easat-5418	94	1	given	give	VERB
easat-5418	94	2	the	the	DET
easat-5418	94	3	aforementioned	aforementione	VERB
easat-5418	94	4	,	,	PUNCT
easat-5418	94	5	the	the	DET
easat-5418	94	6	following	follow	VERB
easat-5418	94	7	hypotheses	hypothesis	NOUN
easat-5418	94	8	have	have	AUX
easat-5418	94	9	been	be	AUX
easat-5418	94	10	formulated	formulate	VERB
easat-5418	94	11	:	:	PUNCT
easat-5418	94	12	h1	h1	NOUN
easat-5418	94	13	.	.	PUNCT
easat-5418	94	14	process	process	NOUN
easat-5418	94	15	strategies	strategy	NOUN
easat-5418	94	16	are	be	AUX
easat-5418	94	17	related	relate	VERB
easat-5418	94	18	to	to	ADP
easat-5418	94	19	customer	customer	NOUN
easat-5418	94	20	satisfaction	satisfaction	NOUN
easat-5418	94	21	in	in	ADP
easat-5418	94	22	a	a	DET
easat-5418	94	23	private	private	ADJ
easat-5418	94	24	automotive	automotive	ADJ
easat-5418	94	25	company	company	NOUN
easat-5418	94	26	chiclayo	chiclayo	NOUN
easat-5418	94	27	.	.	PUNCT
easat-5418	95	1	h0	h0	PROPN
easat-5418	95	2	.	.	PROPN
easat-5418	95	3	process	process	NOUN
easat-5418	95	4	strategies	strategy	NOUN
easat-5418	95	5	are	be	AUX
easat-5418	95	6	not	not	PART
easat-5418	95	7	related	relate	VERB
easat-5418	95	8	to	to	ADP
easat-5418	95	9	customer	customer	NOUN
easat-5418	95	10	satisfaction	satisfaction	NOUN
easat-5418	95	11	in	in	ADP
easat-5418	95	12	a	a	DET
easat-5418	95	13	private	private	ADJ
easat-5418	95	14	automotive	automotive	ADJ
easat-5418	95	15	company	company	NOUN
easat-5418	95	16	chiclayo	chiclayo	VERB
easat-5418	95	17	.	.	PUNCT
easat-5418	96	1	the	the	DET
easat-5418	96	2	specific	specific	ADJ
easat-5418	96	3	hypotheses	hypothesis	NOUN
easat-5418	96	4	were	be	AUX
easat-5418	96	5	:	:	PUNCT
easat-5418	97	1	he1	he1	PROPN
easat-5418	97	2	.	.	PUNCT
easat-5418	98	1	if	if	SCONJ
easat-5418	98	2	it	it	PRON
easat-5418	98	3	maintains	maintain	VERB
easat-5418	98	4	a	a	DET
easat-5418	98	5	relationship	relationship	NOUN
easat-5418	98	6	between	between	ADP
easat-5418	98	7	process	process	NOUN
easat-5418	98	8	strategies	strategy	NOUN
easat-5418	98	9	and	and	CCONJ
easat-5418	98	10	customer	customer	NOUN
easat-5418	98	11	satisfaction	satisfaction	NOUN
easat-5418	98	12	,	,	PUNCT
easat-5418	98	13	reflecting	reflect	VERB
easat-5418	98	14	on	on	ADP
easat-5418	98	15	the	the	DET
easat-5418	98	16	quality	quality	NOUN
easat-5418	98	17	of	of	ADP
easat-5418	98	18	service	service	NOUN
easat-5418	98	19	provided	provide	VERB
easat-5418	98	20	in	in	ADP
easat-5418	98	21	a	a	DET
easat-5418	98	22	private	private	ADJ
easat-5418	98	23	automotive	automotive	ADJ
easat-5418	98	24	company	company	NOUN
easat-5418	98	25	chiclayo	chiclayo	NOUN
easat-5418	98	26	.	.	PUNCT
easat-5418	99	1	he2	he2	PROPN
easat-5418	99	2	.	.	PUNCT
easat-5418	100	1	if	if	SCONJ
easat-5418	100	2	it	it	PRON
easat-5418	100	3	maintains	maintain	VERB
easat-5418	100	4	a	a	DET
easat-5418	100	5	significant	significant	ADJ
easat-5418	100	6	relationship	relationship	NOUN
easat-5418	100	7	between	between	ADP
easat-5418	100	8	the	the	DET
easat-5418	100	9	dimensions	dimension	NOUN
easat-5418	100	10	of	of	ADP
easat-5418	100	11	process	process	NOUN
easat-5418	100	12	strategies	strategy	NOUN
easat-5418	100	13	with	with	ADP
easat-5418	100	14	user	user	NOUN
easat-5418	100	15	satisfaction	satisfaction	NOUN
easat-5418	100	16	in	in	ADP
easat-5418	100	17	a	a	DET
easat-5418	100	18	private	private	ADJ
easat-5418	100	19	automotive	automotive	ADJ
easat-5418	100	20	company	company	NOUN
easat-5418	100	21	chiclayo	chiclayo	VERB
easat-5418	100	22	.	.	PUNCT
easat-5418	101	1	he3	he3	PROPN
easat-5418	101	2	.	.	PUNCT
easat-5418	102	1	if	if	SCONJ
easat-5418	102	2	it	it	PRON
easat-5418	102	3	maintains	maintain	VERB
easat-5418	102	4	a	a	DET
easat-5418	102	5	relationship	relationship	NOUN
easat-5418	102	6	between	between	ADP
easat-5418	102	7	process	process	NOUN
easat-5418	102	8	strategies	strategy	NOUN
easat-5418	102	9	and	and	CCONJ
easat-5418	102	10	consumer	consumer	NOUN
easat-5418	102	11	satisfaction	satisfaction	NOUN
easat-5418	102	12	to	to	PART
easat-5418	102	13	increase	increase	VERB
easat-5418	102	14	competitiveness	competitiveness	NOUN
easat-5418	102	15	in	in	ADP
easat-5418	102	16	a	a	DET
easat-5418	102	17	private	private	ADJ
easat-5418	102	18	automotive	automotive	ADJ
easat-5418	102	19	company	company	NOUN
easat-5418	102	20	chiclayo	chiclayo	VERB
easat-5418	102	21	.	.	PUNCT
easat-5418	103	1	2	2	X
easat-5418	103	2	.	.	X
easat-5418	103	3	literature	literature	NOUN
easat-5418	103	4	review	review	PROPN
easat-5418	103	5	for	for	ADP
easat-5418	103	6	the	the	DET
easat-5418	103	7	development	development	NOUN
easat-5418	103	8	of	of	ADP
easat-5418	103	9	the	the	DET
easat-5418	103	10	research	research	NOUN
easat-5418	103	11	,	,	PUNCT
easat-5418	103	12	several	several	ADJ
easat-5418	103	13	background	background	NOUN
easat-5418	103	14	studies	study	NOUN
easat-5418	103	15	related	relate	VERB
easat-5418	103	16	to	to	ADP
easat-5418	103	17	customer	customer	NOUN
easat-5418	103	18	satisfaction	satisfaction	NOUN
easat-5418	103	19	in	in	ADP
easat-5418	103	20	the	the	DET
easat-5418	103	21	automotive	automotive	ADJ
easat-5418	103	22	sector	sector	NOUN
easat-5418	103	23	were	be	AUX
easat-5418	103	24	reviewed	review	VERB
easat-5418	103	25	.	.	PUNCT
easat-5418	104	1	at	at	ADP
easat-5418	104	2	the	the	DET
easat-5418	104	3	international	international	ADJ
easat-5418	104	4	level	level	NOUN
easat-5418	104	5	,	,	PUNCT
easat-5418	104	6	rivera	rivera	PROPN
easat-5418	105	1	[	[	X
easat-5418	105	2	13	13	NUM
easat-5418	105	3	]	]	PUNCT
easat-5418	105	4	conducted	conduct	VERB
easat-5418	105	5	a	a	DET
easat-5418	105	6	study	study	NOUN
easat-5418	105	7	in	in	ADP
easat-5418	105	8	querétaro	querétaro	PROPN
easat-5418	105	9	,	,	PUNCT
easat-5418	105	10	mexico	mexico	PROPN
easat-5418	105	11	,	,	PUNCT
easat-5418	105	12	with	with	ADP
easat-5418	105	13	the	the	DET
easat-5418	105	14	aim	aim	NOUN
easat-5418	105	15	of	of	ADP
easat-5418	105	16	demonstrating	demonstrate	VERB
easat-5418	105	17	that	that	SCONJ
easat-5418	105	18	the	the	DET
easat-5418	105	19	pinnacle	pinnacle	NOUN
easat-5418	105	20	of	of	ADP
easat-5418	105	21	a	a	DET
easat-5418	105	22	company	company	NOUN
easat-5418	105	23	lies	lie	VERB
easat-5418	105	24	in	in	ADP
easat-5418	105	25	its	its	PRON
easat-5418	105	26	ability	ability	NOUN
easat-5418	105	27	to	to	PART
easat-5418	105	28	provide	provide	VERB
easat-5418	105	29	added	add	VERB
easat-5418	105	30	value	value	NOUN
easat-5418	105	31	to	to	ADP
easat-5418	105	32	customers	customer	NOUN
easat-5418	105	33	through	through	ADP
easat-5418	105	34	service	service	NOUN
easat-5418	105	35	.	.	PUNCT
easat-5418	106	1	his	his	PRON
easat-5418	106	2	research	research	NOUN
easat-5418	106	3	focused	focus	VERB
easat-5418	106	4	on	on	ADP
easat-5418	106	5	100	100	NUM
easat-5418	106	6	customers	customer	NOUN
easat-5418	106	7	in	in	ADP
easat-5418	106	8	the	the	DET
easat-5418	106	9	automotive	automotive	ADJ
easat-5418	106	10	sector	sector	NOUN
easat-5418	106	11	and	and	CCONJ
easat-5418	106	12	used	use	VERB
easat-5418	106	13	surveys	survey	NOUN
easat-5418	106	14	and	and	CCONJ
easat-5418	106	15	interviews	interview	NOUN
easat-5418	106	16	.	.	PUNCT
easat-5418	107	1	he	he	PRON
easat-5418	107	2	found	find	VERB
easat-5418	107	3	that	that	SCONJ
easat-5418	107	4	companies	company	NOUN
easat-5418	107	5	only	only	ADV
easat-5418	107	6	considered	consider	VERB
easat-5418	107	7	customer	customer	NOUN
easat-5418	107	8	satisfaction	satisfaction	NOUN
easat-5418	107	9	during	during	ADP
easat-5418	107	10	audits	audits	NOUN
easat-5418	107	11	,	,	PUNCT
easat-5418	107	12	highlighting	highlight	VERB
easat-5418	107	13	the	the	DET
easat-5418	107	14	importance	importance	NOUN
easat-5418	107	15	of	of	ADP
easat-5418	107	16	marketing	marketing	NOUN
easat-5418	107	17	as	as	ADP
easat-5418	107	18	a	a	DET
easat-5418	107	19	tool	tool	NOUN
easat-5418	107	20	to	to	PART
easat-5418	107	21	always	always	ADV
easat-5418	107	22	maintain	maintain	VERB
easat-5418	107	23	customer	customer	NOUN
easat-5418	107	24	satisfaction	satisfaction	NOUN
easat-5418	107	25	.	.	PUNCT
easat-5418	108	1	santamari	santamari	PROPN
easat-5418	108	2	[	[	X
easat-5418	108	3	14	14	NUM
easat-5418	108	4	]	]	PUNCT
easat-5418	108	5	conducted	conduct	VERB
easat-5418	108	6	research	research	NOUN
easat-5418	108	7	in	in	ADP
easat-5418	108	8	dealerships	dealership	NOUN
easat-5418	108	9	in	in	ADP
easat-5418	108	10	colombia	colombia	PROPN
easat-5418	108	11	to	to	PART
easat-5418	108	12	study	study	VERB
easat-5418	108	13	the	the	DET
easat-5418	108	14	perception	perception	NOUN
easat-5418	108	15	of	of	ADP
easat-5418	108	16	quality	quality	NOUN
easat-5418	108	17	of	of	ADP
easat-5418	108	18	automotive	automotive	ADJ
easat-5418	108	19	companies	company	NOUN
easat-5418	108	20	.	.	PUNCT
easat-5418	109	1	his	his	PRON
easat-5418	109	2	study	study	NOUN
easat-5418	109	3	included	include	VERB
easat-5418	109	4	139	139	NUM
easat-5418	109	5	individuals	individual	NOUN
easat-5418	109	6	and	and	CCONJ
easat-5418	109	7	used	use	VERB
easat-5418	109	8	the	the	DET
easat-5418	109	9	servperf	servperf	NOUN
easat-5418	109	10	(	(	PUNCT
easat-5418	109	11	service	service	NOUN
easat-5418	109	12	performance	performance	NOUN
easat-5418	109	13	)	)	PUNCT
easat-5418	109	14	instrument	instrument	NOUN
easat-5418	109	15	along	along	ADP
easat-5418	109	16	with	with	ADP
easat-5418	109	17	surveys	survey	NOUN
easat-5418	109	18	and	and	CCONJ
easat-5418	109	19	interviews	interview	NOUN
easat-5418	109	20	.	.	PUNCT
easat-5418	110	1	his	his	PRON
easat-5418	110	2	results	result	NOUN
easat-5418	110	3	revealed	reveal	VERB
easat-5418	110	4	the	the	DET
easat-5418	110	5	causes	cause	NOUN
easat-5418	110	6	of	of	ADP
easat-5418	110	7	user	user	NOUN
easat-5418	110	8	satisfaction	satisfaction	NOUN
easat-5418	110	9	and	and	CCONJ
easat-5418	110	10	the	the	DET
easat-5418	110	11	importance	importance	NOUN
easat-5418	110	12	of	of	ADP
easat-5418	110	13	meeting	meet	VERB
easat-5418	110	14	consumer	consumer	NOUN
easat-5418	110	15	expectations	expectation	NOUN
easat-5418	110	16	.	.	PUNCT
easat-5418	111	1	this	this	DET
easat-5418	111	2	study	study	NOUN
easat-5418	111	3	emphasized	emphasize	VERB
easat-5418	111	4	the	the	DET
easat-5418	111	5	suitability	suitability	NOUN
easat-5418	111	6	of	of	ADP
easat-5418	111	7	the	the	DET
easat-5418	111	8	servperf	servperf	NOUN
easat-5418	111	9	model	model	NOUN
easat-5418	111	10	for	for	ADP
easat-5418	111	11	measuring	measure	VERB
easat-5418	111	12	quality	quality	NOUN
easat-5418	111	13	competently	competently	ADV
easat-5418	111	14	.	.	PUNCT
easat-5418	112	1	subsequently	subsequently	ADV
easat-5418	112	2	,	,	PUNCT
easat-5418	112	3	in	in	ADP
easat-5418	112	4	the	the	DET
easat-5418	112	5	study	study	NOUN
easat-5418	112	6	by	by	ADP
easat-5418	112	7	vickery	vickery	PROPN
easat-5418	112	8	,	,	PUNCT
easat-5418	112	9	et	et	PROPN
easat-5418	112	10	al	al	PROPN
easat-5418	112	11	.	.	PUNCT
easat-5418	113	1	[	[	X
easat-5418	113	2	15	15	NUM
easat-5418	113	3	]	]	PUNCT
easat-5418	113	4	and	and	CCONJ
easat-5418	113	5	paola	paola	PROPN
easat-5418	113	6	,	,	PUNCT
easat-5418	113	7	et	et	PROPN
easat-5418	113	8	al	al	PROPN
easat-5418	113	9	.	.	PUNCT
easat-5418	114	1	[	[	X
easat-5418	114	2	16	16	NUM
easat-5418	114	3	]	]	X
easat-5418	114	4	the	the	DET
easat-5418	114	5	impact	impact	NOUN
easat-5418	114	6	of	of	ADP
easat-5418	114	7	an	an	DET
easat-5418	114	8	integrated	integrate	VERB
easat-5418	114	9	supply	supply	NOUN
easat-5418	114	10	chain	chain	NOUN
easat-5418	114	11	strategy	strategy	NOUN
easat-5418	114	12	on	on	ADP
easat-5418	114	13	business	business	NOUN
easat-5418	114	14	performance	performance	NOUN
easat-5418	114	15	is	be	AUX
easat-5418	114	16	analyzed	analyze	VERB
easat-5418	114	17	.	.	PUNCT
easat-5418	115	1	this	this	DET
easat-5418	115	2	work	work	NOUN
easat-5418	115	3	highlights	highlight	VERB
easat-5418	115	4	two	two	NUM
easat-5418	115	5	key	key	ADJ
easat-5418	115	6	components	component	NOUN
easat-5418	115	7	of	of	ADP
easat-5418	115	8	this	this	DET
easat-5418	115	9	strategy	strategy	NOUN
easat-5418	115	10	:	:	PUNCT
easat-5418	115	11	the	the	DET
easat-5418	115	12	integration	integration	NOUN
easat-5418	115	13	of	of	ADP
easat-5418	115	14	information	information	NOUN
easat-5418	115	15	technologies	technology	NOUN
easat-5418	115	16	and	and	CCONJ
easat-5418	115	17	the	the	DET
easat-5418	115	18	integration	integration	NOUN
easat-5418	115	19	of	of	ADP
easat-5418	115	20	the	the	DET
easat-5418	115	21	supply	supply	NOUN
easat-5418	115	22	chain	chain	NOUN
easat-5418	115	23	.	.	PUNCT
easat-5418	116	1	the	the	DET
easat-5418	116	2	research	research	NOUN
easat-5418	116	3	results	result	NOUN
easat-5418	116	4	,	,	PUNCT
easat-5418	116	5	based	base	VERB
easat-5418	116	6	on	on	ADP
easat-5418	116	7	data	datum	NOUN
easat-5418	116	8	from	from	ADP
easat-5418	116	9	57	57	NUM
easat-5418	116	10	top	top	ADJ
easat-5418	116	11	-	-	PUNCT
easat-5418	116	12	tier	tier	NOUN
easat-5418	116	13	suppliers	supplier	NOUN
easat-5418	116	14	in	in	ADP
easat-5418	116	15	the	the	DET
easat-5418	116	16	north	north	ADJ
easat-5418	116	17	american	american	ADJ
easat-5418	116	18	automotive	automotive	ADJ
easat-5418	116	19	industry	industry	NOUN
easat-5418	116	20	,	,	PUNCT
easat-5418	116	21	reveal	reveal	VERB
easat-5418	116	22	positive	positive	ADJ
easat-5418	116	23	relationships	relationship	NOUN
easat-5418	116	24	between	between	ADP
easat-5418	116	25	information	information	NOUN
easat-5418	116	26	technology	technology	NOUN
easat-5418	116	27	,	,	PUNCT
easat-5418	116	28	supply	supply	NOUN
easat-5418	116	29	chain	chain	NOUN
easat-5418	116	30	integration	integration	NOUN
easat-5418	116	31	,	,	PUNCT
easat-5418	116	32	and	and	CCONJ
easat-5418	116	33	customer	customer	NOUN
easat-5418	116	34	service	service	NOUN
easat-5418	116	35	.	.	PUNCT
easat-5418	117	1	furthermore	furthermore	ADV
easat-5418	117	2	,	,	PUNCT
easat-5418	117	3	it	it	PRON
easat-5418	117	4	is	be	AUX
easat-5418	117	5	demonstrated	demonstrate	VERB
easat-5418	117	6	that	that	SCONJ
easat-5418	117	7	customer	customer	NOUN
easat-5418	117	8	service	service	NOUN
easat-5418	117	9	acts	act	VERB
easat-5418	117	10	as	as	ADP
easat-5418	117	11	a	a	DET
easat-5418	117	12	mediator	mediator	NOUN
easat-5418	117	13	in	in	ADP
easat-5418	117	14	the	the	DET
easat-5418	117	15	relationship	relationship	NOUN
easat-5418	117	16	between	between	ADP
easat-5418	117	17	supply	supply	NOUN
easat-5418	117	18	chain	chain	NOUN
easat-5418	117	19	integration	integration	NOUN
easat-5418	117	20	and	and	CCONJ
easat-5418	117	21	the	the	DET
easat-5418	117	22	financial	financial	ADJ
easat-5418	117	23	performance	performance	NOUN
easat-5418	117	24	of	of	ADP
easat-5418	117	25	top	top	ADJ
easat-5418	117	26	-	-	PUNCT
easat-5418	117	27	tier	tier	NOUN
easat-5418	117	28	suppliers	supplier	NOUN
easat-5418	117	29	in	in	ADP
easat-5418	117	30	the	the	DET
easat-5418	117	31	automotive	automotive	ADJ
easat-5418	117	32	industry	industry	NOUN
easat-5418	117	33	.	.	PUNCT
easat-5418	118	1	this	this	DET
easat-5418	118	2	study	study	NOUN
easat-5418	118	3	underscores	underscore	VERB
easat-5418	118	4	the	the	DET
easat-5418	118	5	critical	critical	ADJ
easat-5418	118	6	importance	importance	NOUN
easat-5418	118	7	of	of	ADP
easat-5418	118	8	an	an	DET
easat-5418	118	9	integrated	integrate	VERB
easat-5418	118	10	supply	supply	NOUN
easat-5418	118	11	chain	chain	NOUN
easat-5418	118	12	for	for	ADP
easat-5418	118	13	business	business	NOUN
easat-5418	118	14	success	success	NOUN
easat-5418	118	15	in	in	ADP
easat-5418	118	16	this	this	DET
easat-5418	118	17	sector	sector	NOUN
easat-5418	118	18	.	.	PUNCT
easat-5418	119	1	similarly	similarly	ADV
easat-5418	119	2	,	,	PUNCT
easat-5418	119	3	mahut	mahut	NOUN
easat-5418	119	4	,	,	PUNCT
easat-5418	119	5	et	et	PROPN
easat-5418	119	6	al	al	PROPN
easat-5418	119	7	.	.	PUNCT
easat-5418	120	1	[	[	X
easat-5418	120	2	17	17	NUM
easat-5418	120	3	]	]	PUNCT
easat-5418	120	4	and	and	CCONJ
easat-5418	120	5	soto	soto	PROPN
easat-5418	120	6	,	,	PUNCT
easat-5418	120	7	et	et	PROPN
easat-5418	120	8	al	al	PROPN
easat-5418	120	9	.	.	PUNCT
easat-5418	121	1	[	[	X
easat-5418	121	2	18	18	NUM
easat-5418	121	3	]	]	PUNCT
easat-5418	121	4	addressed	address	VERB
easat-5418	121	5	how	how	SCONJ
easat-5418	121	6	companies	company	NOUN
easat-5418	121	7	are	be	AUX
easat-5418	121	8	facing	face	VERB
easat-5418	121	9	a	a	DET
easat-5418	121	10	constantly	constantly	ADV
easat-5418	121	11	changing	change	VERB
easat-5418	121	12	environment	environment	NOUN
easat-5418	121	13	due	due	ADP
easat-5418	121	14	to	to	ADP
easat-5418	121	15	technological	technological	ADJ
easat-5418	121	16	and	and	CCONJ
easat-5418	121	17	social	social	ADJ
easat-5418	121	18	advances	advance	NOUN
easat-5418	121	19	,	,	PUNCT
easat-5418	121	20	emphasizing	emphasize	VERB
easat-5418	121	21	competitiveness	competitiveness	NOUN
easat-5418	121	22	as	as	ADP
easat-5418	121	23	a	a	DET
easat-5418	121	24	fundamental	fundamental	ADJ
easat-5418	121	25	driver	driver	NOUN
easat-5418	121	26	for	for	ADP
easat-5418	121	27	improvement	improvement	NOUN
easat-5418	121	28	through	through	ADP
easat-5418	121	29	innovation	innovation	NOUN
easat-5418	121	30	.	.	PUNCT
easat-5418	122	1	the	the	DET
easat-5418	122	2	blurring	blurring	NOUN
easat-5418	122	3	of	of	ADP
easat-5418	122	4	boundaries	boundary	NOUN
easat-5418	122	5	between	between	ADP
easat-5418	122	6	products	product	NOUN
easat-5418	122	7	and	and	CCONJ
easat-5418	122	8	services	service	NOUN
easat-5418	122	9	was	be	AUX
easat-5418	122	10	highlighted	highlight	VERB
easat-5418	122	11	,	,	PUNCT
easat-5418	122	12	especially	especially	ADV
easat-5418	122	13	in	in	ADP
easat-5418	122	14	the	the	DET
easat-5418	122	15	automotive	automotive	ADJ
easat-5418	122	16	industry	industry	NOUN
easat-5418	122	17	,	,	PUNCT
easat-5418	122	18	where	where	SCONJ
easat-5418	122	19	the	the	DET
easat-5418	122	20	adoption	adoption	NOUN
easat-5418	122	21	of	of	ADP
easat-5418	122	22	the	the	DET
easat-5418	122	23	productservice	productservice	NOUN
easat-5418	122	24	system	system	NOUN
easat-5418	122	25	(	(	PUNCT
easat-5418	122	26	pss	pss	PROPN
easat-5418	122	27	)	)	PUNCT
easat-5418	122	28	is	be	AUX
easat-5418	122	29	being	be	AUX
easat-5418	122	30	explored	explore	VERB
easat-5418	122	31	to	to	PART
easat-5418	122	32	transform	transform	VERB
easat-5418	122	33	traditional	traditional	ADJ
easat-5418	122	34	offerings	offering	NOUN
easat-5418	122	35	.	.	PUNCT
easat-5418	123	1	the	the	DET
easat-5418	123	2	article	article	NOUN
easat-5418	123	3	reviews	review	VERB
easat-5418	123	4	1056	1056	NUM
easat-5418	123	5	edelweiss	edelweiss	PROPN
easat-5418	123	6	applied	apply	VERB
easat-5418	123	7	science	science	NOUN
easat-5418	123	8	and	and	CCONJ
easat-5418	123	9	technology	technology	NOUN
easat-5418	123	10	issn	issn	PROPN
easat-5418	123	11	:	:	PUNCT
easat-5418	123	12	2576	2576	NUM
easat-5418	123	13	-	-	SYM
easat-5418	123	14	8484	8484	NUM
easat-5418	123	15	vol	vol	NOUN
easat-5418	123	16	.	.	PROPN
easat-5418	124	1	9	9	NUM
easat-5418	124	2	,	,	PUNCT
easat-5418	124	3	no	no	INTJ
easat-5418	124	4	.	.	NOUN
easat-5418	125	1	3	3	NUM
easat-5418	125	2	:	:	SYM
easat-5418	125	3	1052	1052	NUM
easat-5418	125	4	-	-	SYM
easat-5418	125	5	1063	1063	NUM
easat-5418	125	6	,	,	PUNCT
easat-5418	125	7	2025	2025	NUM
easat-5418	125	8	doi	doi	NOUN
easat-5418	125	9	:	:	PUNCT
easat-5418	125	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	125	11	©	©	PROPN
easat-5418	125	12	2025	2025	NUM
easat-5418	125	13	by	by	ADP
easat-5418	125	14	the	the	DET
easat-5418	125	15	authors	author	NOUN
easat-5418	125	16	;	;	PUNCT
easat-5418	125	17	licensee	licensee	PROPN
easat-5418	125	18	learning	learn	VERB
easat-5418	125	19	gate	gate	NOUN
easat-5418	125	20	definitions	definition	NOUN
easat-5418	125	21	and	and	CCONJ
easat-5418	125	22	methodologies	methodology	NOUN
easat-5418	125	23	of	of	ADP
easat-5418	125	24	pss	pss	PROPN
easat-5418	125	25	identified	identify	VERB
easat-5418	125	26	implementation	implementation	NOUN
easat-5418	125	27	requirements	requirement	NOUN
easat-5418	125	28	from	from	ADP
easat-5418	125	29	case	case	NOUN
easat-5418	125	30	studies	study	NOUN
easat-5418	125	31	,	,	PUNCT
easat-5418	125	32	and	and	CCONJ
easat-5418	125	33	considers	consider	VERB
easat-5418	125	34	sterilization	sterilization	NOUN
easat-5418	125	35	as	as	ADP
easat-5418	125	36	an	an	DET
easat-5418	125	37	approach	approach	NOUN
easat-5418	125	38	to	to	PART
easat-5418	125	39	overcome	overcome	VERB
easat-5418	125	40	barriers	barrier	NOUN
easat-5418	125	41	,	,	PUNCT
easat-5418	125	42	emphasizing	emphasize	VERB
easat-5418	125	43	the	the	DET
easat-5418	125	44	strategic	strategic	ADJ
easat-5418	125	45	importance	importance	NOUN
easat-5418	125	46	of	of	ADP
easat-5418	125	47	this	this	DET
easat-5418	125	48	transition	transition	NOUN
easat-5418	125	49	in	in	ADP
easat-5418	125	50	the	the	DET
easat-5418	125	51	automotive	automotive	ADJ
easat-5418	125	52	industry	industry	NOUN
easat-5418	125	53	.	.	PUNCT
easat-5418	126	1	at	at	ADP
easat-5418	126	2	the	the	DET
easat-5418	126	3	national	national	ADJ
easat-5418	126	4	level	level	NOUN
easat-5418	126	5	,	,	PUNCT
easat-5418	126	6	salas	salas	PROPN
easat-5418	126	7	[	[	X
easat-5418	126	8	19	19	NUM
easat-5418	126	9	]	]	PUNCT
easat-5418	126	10	examined	examine	VERB
easat-5418	126	11	the	the	DET
easat-5418	126	12	correlation	correlation	NOUN
easat-5418	126	13	between	between	ADP
easat-5418	126	14	the	the	DET
easat-5418	126	15	sales	sale	NOUN
easat-5418	126	16	advisors	advisor	NOUN
easat-5418	126	17	'	'	PART
easat-5418	126	18	skills	skill	NOUN
easat-5418	126	19	and	and	CCONJ
easat-5418	126	20	customer	customer	NOUN
easat-5418	126	21	satisfaction	satisfaction	NOUN
easat-5418	126	22	in	in	ADP
easat-5418	126	23	an	an	DET
easat-5418	126	24	automotive	automotive	ADJ
easat-5418	126	25	company	company	NOUN
easat-5418	126	26	in	in	ADP
easat-5418	126	27	tacna	tacna	PROPN
easat-5418	126	28	.	.	PUNCT
easat-5418	127	1	his	his	PRON
easat-5418	127	2	study	study	NOUN
easat-5418	127	3	used	use	VERB
easat-5418	127	4	a	a	DET
easat-5418	127	5	sample	sample	NOUN
easat-5418	127	6	of	of	ADP
easat-5418	127	7	consumers	consumer	NOUN
easat-5418	127	8	and	and	CCONJ
easat-5418	127	9	surveys	survey	NOUN
easat-5418	127	10	to	to	PART
easat-5418	127	11	demonstrate	demonstrate	VERB
easat-5418	127	12	that	that	SCONJ
easat-5418	127	13	the	the	DET
easat-5418	127	14	sales	sale	NOUN
easat-5418	127	15	advisors	advisor	NOUN
easat-5418	127	16	'	'	PART
easat-5418	127	17	commercial	commercial	ADJ
easat-5418	127	18	skills	skill	NOUN
easat-5418	127	19	correlate	correlate	VERB
easat-5418	127	20	significantly	significantly	ADV
easat-5418	127	21	with	with	ADP
easat-5418	127	22	customer	customer	NOUN
easat-5418	127	23	satisfaction	satisfaction	NOUN
easat-5418	127	24	.	.	PUNCT
easat-5418	128	1	gómez	gómez	NOUN
easat-5418	129	1	[	[	X
easat-5418	129	2	20	20	NUM
easat-5418	129	3	]	]	PUNCT
easat-5418	129	4	explored	explore	VERB
easat-5418	129	5	conjectures	conjecture	NOUN
easat-5418	129	6	related	relate	VERB
easat-5418	129	7	to	to	ADP
easat-5418	129	8	service	service	NOUN
easat-5418	129	9	quality	quality	NOUN
easat-5418	129	10	and	and	CCONJ
easat-5418	129	11	customer	customer	NOUN
easat-5418	129	12	perspective	perspective	NOUN
easat-5418	129	13	,	,	PUNCT
easat-5418	129	14	highlighting	highlight	VERB
easat-5418	129	15	the	the	DET
easat-5418	129	16	importance	importance	NOUN
easat-5418	129	17	of	of	ADP
easat-5418	129	18	customer	customer	NOUN
easat-5418	129	19	perceptions	perception	NOUN
easat-5418	129	20	and	and	CCONJ
easat-5418	129	21	perspectives	perspective	NOUN
easat-5418	129	22	in	in	ADP
easat-5418	129	23	their	their	PRON
easat-5418	129	24	behavior	behavior	NOUN
easat-5418	129	25	towards	towards	ADP
easat-5418	129	26	products	product	NOUN
easat-5418	129	27	or	or	CCONJ
easat-5418	129	28	services	service	NOUN
easat-5418	129	29	.	.	PUNCT
easat-5418	130	1	bejarano	bejarano	PROPN
easat-5418	131	1	[	[	X
easat-5418	131	2	21	21	NUM
easat-5418	131	3	]	]	PUNCT
easat-5418	131	4	investigated	investigate	VERB
easat-5418	131	5	the	the	DET
easat-5418	131	6	relationship	relationship	NOUN
easat-5418	131	7	between	between	ADP
easat-5418	131	8	customer	customer	NOUN
easat-5418	131	9	satisfaction	satisfaction	NOUN
easat-5418	131	10	and	and	CCONJ
easat-5418	131	11	brand	brand	NOUN
easat-5418	131	12	loyalty	loyalty	NOUN
easat-5418	131	13	among	among	ADP
easat-5418	131	14	hyundai	hyundai	PROPN
easat-5418	131	15	vehicle	vehicle	NOUN
easat-5418	131	16	consumers	consumer	NOUN
easat-5418	131	17	in	in	ADP
easat-5418	131	18	tacna	tacna	NOUN
easat-5418	131	19	.	.	PUNCT
easat-5418	132	1	his	his	PRON
easat-5418	132	2	study	study	NOUN
easat-5418	132	3	focused	focus	VERB
easat-5418	132	4	on	on	ADP
easat-5418	132	5	80	80	NUM
easat-5418	132	6	customers	customer	NOUN
easat-5418	132	7	who	who	PRON
easat-5418	132	8	purchased	purchase	VERB
easat-5418	132	9	hyundai	hyundai	PROPN
easat-5418	132	10	cars	car	NOUN
easat-5418	132	11	from	from	ADP
easat-5418	132	12	automotriz	automotriz	NOUN
easat-5418	132	13	[	[	X
easat-5418	132	14	22	22	NUM
easat-5418	132	15	]	]	PUNCT
easat-5418	132	16	.	.	PUNCT
easat-5418	133	1	he	he	PRON
easat-5418	133	2	used	use	VERB
easat-5418	133	3	virtual	virtual	ADJ
easat-5418	133	4	questionnaires	questionnaire	NOUN
easat-5418	133	5	and	and	CCONJ
easat-5418	133	6	telephone	telephone	NOUN
easat-5418	133	7	interviews	interview	NOUN
easat-5418	133	8	to	to	PART
easat-5418	133	9	gather	gather	VERB
easat-5418	133	10	data	datum	NOUN
easat-5418	133	11	and	and	CCONJ
easat-5418	133	12	found	find	VERB
easat-5418	133	13	a	a	DET
easat-5418	133	14	significant	significant	ADJ
easat-5418	133	15	correlation	correlation	NOUN
easat-5418	133	16	between	between	ADP
easat-5418	133	17	customer	customer	NOUN
easat-5418	133	18	satisfaction	satisfaction	NOUN
easat-5418	133	19	and	and	CCONJ
easat-5418	133	20	brand	brand	NOUN
easat-5418	133	21	loyalty	loyalty	NOUN
easat-5418	133	22	.	.	PUNCT
easat-5418	134	1	finally	finally	ADV
easat-5418	134	2	,	,	PUNCT
easat-5418	134	3	dioses	dioses	PROPN
easat-5418	134	4	and	and	CCONJ
easat-5418	134	5	vega	vega	PROPN
easat-5418	135	1	[	[	X
easat-5418	135	2	23	23	NUM
easat-5418	135	3	]	]	PUNCT
easat-5418	135	4	and	and	CCONJ
easat-5418	135	5	macha	macha	PROPN
easat-5418	135	6	-	-	PUNCT
easat-5418	135	7	huamán	huamán	PROPN
easat-5418	135	8	,	,	PUNCT
easat-5418	135	9	et	et	PROPN
easat-5418	135	10	al	al	PROPN
easat-5418	135	11	.	.	PUNCT
easat-5418	136	1	[	[	X
easat-5418	136	2	24	24	NUM
easat-5418	136	3	]	]	PUNCT
easat-5418	136	4	focused	focus	VERB
easat-5418	136	5	on	on	ADP
easat-5418	136	6	the	the	DET
easat-5418	136	7	relationship	relationship	NOUN
easat-5418	136	8	between	between	ADP
easat-5418	136	9	inventory	inventory	NOUN
easat-5418	136	10	management	management	NOUN
easat-5418	136	11	and	and	CCONJ
easat-5418	136	12	customer	customer	NOUN
easat-5418	136	13	satisfaction	satisfaction	NOUN
easat-5418	136	14	in	in	ADP
easat-5418	136	15	the	the	DET
easat-5418	136	16	sale	sale	NOUN
easat-5418	136	17	of	of	ADP
easat-5418	136	18	automotive	automotive	ADJ
easat-5418	136	19	parts	part	NOUN
easat-5418	136	20	in	in	ADP
easat-5418	136	21	the	the	DET
easat-5418	136	22	province	province	NOUN
easat-5418	136	23	of	of	ADP
easat-5418	136	24	trujillo	trujillo	PROPN
easat-5418	136	25	.	.	PUNCT
easat-5418	137	1	their	their	PRON
easat-5418	137	2	study	study	NOUN
easat-5418	137	3	included	include	VERB
easat-5418	137	4	users	user	NOUN
easat-5418	137	5	of	of	ADP
easat-5418	137	6	automotive	automotive	ADJ
easat-5418	137	7	parts	part	NOUN
easat-5418	137	8	sales	sale	NOUN
easat-5418	137	9	organizations	organization	NOUN
easat-5418	137	10	and	and	CCONJ
easat-5418	137	11	emphasized	emphasize	VERB
easat-5418	137	12	the	the	DET
easat-5418	137	13	importance	importance	NOUN
easat-5418	137	14	of	of	ADP
easat-5418	137	15	maintaining	maintain	VERB
easat-5418	137	16	accurate	accurate	ADJ
easat-5418	137	17	inventory	inventory	NOUN
easat-5418	137	18	records	record	NOUN
easat-5418	137	19	to	to	PART
easat-5418	137	20	offer	offer	VERB
easat-5418	137	21	products	product	NOUN
easat-5418	137	22	in	in	ADP
easat-5418	137	23	real	real	ADJ
easat-5418	137	24	-	-	PUNCT
easat-5418	137	25	time	time	NOUN
easat-5418	137	26	and	and	CCONJ
easat-5418	137	27	improve	improve	VERB
easat-5418	137	28	customer	customer	NOUN
easat-5418	137	29	satisfaction	satisfaction	NOUN
easat-5418	137	30	.	.	PUNCT
easat-5418	138	1	it	it	PRON
easat-5418	138	2	is	be	AUX
easat-5418	138	3	essential	essential	ADJ
easat-5418	138	4	to	to	PART
easat-5418	138	5	highlight	highlight	VERB
easat-5418	138	6	that	that	PRON
easat-5418	138	7	,	,	PUNCT
easat-5418	138	8	despite	despite	SCONJ
easat-5418	138	9	having	having	AUX
easat-5418	138	10	explored	explore	VERB
easat-5418	138	11	theoretical	theoretical	ADJ
easat-5418	138	12	models	model	NOUN
easat-5418	138	13	in	in	ADP
easat-5418	138	14	our	our	PRON
easat-5418	138	15	research	research	NOUN
easat-5418	138	16	,	,	PUNCT
easat-5418	138	17	the	the	DET
easat-5418	138	18	case	case	NOUN
easat-5418	138	19	study	study	NOUN
easat-5418	138	20	we	we	PRON
easat-5418	138	21	present	present	VERB
easat-5418	138	22	is	be	AUX
easat-5418	138	23	authentic	authentic	ADJ
easat-5418	138	24	and	and	CCONJ
easat-5418	138	25	faithfully	faithfully	ADV
easat-5418	138	26	reflects	reflect	VERB
easat-5418	138	27	the	the	DET
easat-5418	138	28	dynamics	dynamic	NOUN
easat-5418	138	29	of	of	ADP
easat-5418	138	30	the	the	DET
easat-5418	138	31	automotive	automotive	ADJ
easat-5418	138	32	industry	industry	NOUN
easat-5418	138	33	in	in	ADP
easat-5418	138	34	the	the	DET
easat-5418	138	35	chiclayo	chiclayo	NOUN
easat-5418	138	36	region	region	NOUN
easat-5418	138	37	.	.	PUNCT
easat-5418	139	1	interamericana	interamericana	PROPN
easat-5418	139	2	norte	norte	PROPN
easat-5418	139	3	sac	sac	PROPN
easat-5418	139	4	chiclayo	chiclayo	NOUN
easat-5418	139	5	operates	operate	VERB
easat-5418	139	6	in	in	ADP
easat-5418	139	7	a	a	DET
easat-5418	139	8	specific	specific	ADJ
easat-5418	139	9	context	context	NOUN
easat-5418	139	10	that	that	PRON
easat-5418	139	11	presents	present	VERB
easat-5418	139	12	unique	unique	ADJ
easat-5418	139	13	challenges	challenge	NOUN
easat-5418	139	14	and	and	CCONJ
easat-5418	139	15	opportunities	opportunity	NOUN
easat-5418	139	16	regarding	regard	VERB
easat-5418	139	17	customer	customer	NOUN
easat-5418	139	18	satisfaction	satisfaction	NOUN
easat-5418	139	19	and	and	CCONJ
easat-5418	139	20	process	process	NOUN
easat-5418	139	21	strategies	strategy	NOUN
easat-5418	139	22	.	.	PUNCT
easat-5418	140	1	this	this	DET
easat-5418	140	2	company	company	NOUN
easat-5418	140	3	is	be	AUX
easat-5418	140	4	dedicated	dedicate	VERB
easat-5418	140	5	to	to	ADP
easat-5418	140	6	the	the	DET
easat-5418	140	7	sale	sale	NOUN
easat-5418	140	8	of	of	ADP
easat-5418	140	9	automotive	automotive	ADJ
easat-5418	140	10	parts	part	NOUN
easat-5418	140	11	and	and	CCONJ
easat-5418	140	12	services	service	NOUN
easat-5418	140	13	in	in	ADP
easat-5418	140	14	a	a	DET
easat-5418	140	15	region	region	NOUN
easat-5418	140	16	where	where	SCONJ
easat-5418	140	17	mobility	mobility	NOUN
easat-5418	140	18	is	be	AUX
easat-5418	140	19	essential	essential	ADJ
easat-5418	140	20	for	for	ADP
easat-5418	140	21	daily	daily	ADJ
easat-5418	140	22	life	life	NOUN
easat-5418	140	23	;	;	PUNCT
easat-5418	140	24	this	this	PRON
easat-5418	140	25	implies	imply	VERB
easat-5418	140	26	a	a	DET
easat-5418	140	27	constant	constant	ADJ
easat-5418	140	28	demand	demand	NOUN
easat-5418	140	29	for	for	ADP
easat-5418	140	30	high	high	ADJ
easat-5418	140	31	-	-	PUNCT
easat-5418	140	32	quality	quality	NOUN
easat-5418	140	33	services	service	NOUN
easat-5418	140	34	and	and	CCONJ
easat-5418	140	35	parts	part	NOUN
easat-5418	140	36	.	.	PUNCT
easat-5418	141	1	the	the	DET
easat-5418	141	2	uniqueness	uniqueness	NOUN
easat-5418	141	3	of	of	ADP
easat-5418	141	4	our	our	PRON
easat-5418	141	5	case	case	NOUN
easat-5418	141	6	lies	lie	VERB
easat-5418	141	7	in	in	ADP
easat-5418	141	8	how	how	SCONJ
easat-5418	141	9	this	this	DET
easat-5418	141	10	company	company	NOUN
easat-5418	141	11	has	have	AUX
easat-5418	141	12	addressed	address	VERB
easat-5418	141	13	its	its	PRON
easat-5418	141	14	customers	customer	NOUN
easat-5418	141	15	'	'	PART
easat-5418	141	16	needs	need	NOUN
easat-5418	141	17	and	and	CCONJ
easat-5418	141	18	has	have	AUX
easat-5418	141	19	implemented	implement	VERB
easat-5418	141	20	process	process	NOUN
easat-5418	141	21	strategies	strategy	NOUN
easat-5418	141	22	highly	highly	ADV
easat-5418	141	23	effectively	effectively	ADV
easat-5418	141	24	.	.	PUNCT
easat-5418	142	1	one	one	NUM
easat-5418	142	2	of	of	ADP
easat-5418	142	3	the	the	DET
easat-5418	142	4	most	most	ADV
easat-5418	142	5	notable	notable	ADJ
easat-5418	142	6	aspects	aspect	NOUN
easat-5418	142	7	of	of	ADP
easat-5418	142	8	the	the	DET
easat-5418	142	9	company	company	NOUN
easat-5418	142	10	is	be	AUX
easat-5418	142	11	its	its	PRON
easat-5418	142	12	comprehensive	comprehensive	ADJ
easat-5418	142	13	service	service	NOUN
easat-5418	142	14	process	process	NOUN
easat-5418	142	15	,	,	PUNCT
easat-5418	142	16	which	which	PRON
easat-5418	142	17	spans	span	VERB
easat-5418	142	18	from	from	ADP
easat-5418	142	19	the	the	DET
easat-5418	142	20	initial	initial	ADJ
easat-5418	142	21	quotation	quotation	NOUN
easat-5418	142	22	to	to	ADP
easat-5418	142	23	the	the	DET
easat-5418	142	24	delivery	delivery	NOUN
easat-5418	142	25	of	of	ADP
easat-5418	142	26	products	product	NOUN
easat-5418	142	27	and	and	CCONJ
easat-5418	142	28	services	service	NOUN
easat-5418	142	29	to	to	ADP
easat-5418	142	30	the	the	DET
easat-5418	142	31	customer	customer	NOUN
easat-5418	142	32	.	.	PUNCT
easat-5418	143	1	this	this	DET
easat-5418	143	2	process	process	NOUN
easat-5418	143	3	has	have	AUX
easat-5418	143	4	been	be	AUX
easat-5418	143	5	meticulously	meticulously	ADV
easat-5418	143	6	designed	design	VERB
easat-5418	143	7	to	to	PART
easat-5418	143	8	ensure	ensure	VERB
easat-5418	143	9	that	that	SCONJ
easat-5418	143	10	customers	customer	NOUN
easat-5418	143	11	receive	receive	VERB
easat-5418	143	12	personalized	personalized	ADJ
easat-5418	143	13	attention	attention	NOUN
easat-5418	143	14	and	and	CCONJ
easat-5418	143	15	efficient	efficient	ADJ
easat-5418	143	16	solutions	solution	NOUN
easat-5418	143	17	for	for	ADP
easat-5418	143	18	their	their	PRON
easat-5418	143	19	automotive	automotive	ADJ
easat-5418	143	20	needs	need	NOUN
easat-5418	143	21	.	.	PUNCT
easat-5418	144	1	the	the	DET
easat-5418	144	2	company	company	NOUN
easat-5418	144	3	's	's	PART
easat-5418	144	4	commitment	commitment	NOUN
easat-5418	144	5	to	to	ADP
easat-5418	144	6	customer	customer	NOUN
easat-5418	144	7	satisfaction	satisfaction	NOUN
easat-5418	144	8	is	be	AUX
easat-5418	144	9	clearly	clearly	ADV
easat-5418	144	10	reflected	reflect	VERB
easat-5418	144	11	in	in	ADP
easat-5418	144	12	every	every	DET
easat-5418	144	13	stage	stage	NOUN
easat-5418	144	14	of	of	ADP
easat-5418	144	15	this	this	DET
easat-5418	144	16	process	process	NOUN
easat-5418	144	17	.	.	PUNCT
easat-5418	145	1	by	by	ADP
easat-5418	145	2	highlighting	highlight	VERB
easat-5418	145	3	these	these	DET
easat-5418	145	4	specific	specific	ADJ
easat-5418	145	5	and	and	CCONJ
easat-5418	145	6	unique	unique	ADJ
easat-5418	145	7	details	detail	NOUN
easat-5418	145	8	of	of	ADP
easat-5418	145	9	our	our	PRON
easat-5418	145	10	case	case	NOUN
easat-5418	145	11	study	study	NOUN
easat-5418	145	12	,	,	PUNCT
easat-5418	145	13	we	we	PRON
easat-5418	145	14	aim	aim	VERB
easat-5418	145	15	to	to	PART
easat-5418	145	16	help	help	VERB
easat-5418	145	17	readers	reader	NOUN
easat-5418	145	18	better	well	ADV
easat-5418	145	19	understand	understand	VERB
easat-5418	145	20	why	why	SCONJ
easat-5418	145	21	we	we	PRON
easat-5418	145	22	consider	consider	VERB
easat-5418	145	23	this	this	DET
easat-5418	145	24	case	case	NOUN
easat-5418	145	25	valuable	valuable	ADJ
easat-5418	145	26	and	and	CCONJ
easat-5418	145	27	relevant	relevant	ADJ
easat-5418	145	28	to	to	ADP
easat-5418	145	29	academic	academic	ADJ
easat-5418	145	30	research	research	NOUN
easat-5418	145	31	on	on	ADP
easat-5418	145	32	process	process	NOUN
easat-5418	145	33	strategies	strategy	NOUN
easat-5418	145	34	and	and	CCONJ
easat-5418	145	35	customer	customer	NOUN
easat-5418	145	36	satisfaction	satisfaction	NOUN
easat-5418	145	37	in	in	ADP
easat-5418	145	38	the	the	DET
easat-5418	145	39	automotive	automotive	ADJ
easat-5418	145	40	industry	industry	NOUN
easat-5418	145	41	in	in	ADP
easat-5418	145	42	chiclayo	chiclayo	NOUN
easat-5418	145	43	.	.	PUNCT
easat-5418	146	1	3	3	X
easat-5418	146	2	.	.	X
easat-5418	146	3	research	research	NOUN
easat-5418	146	4	methods	method	NOUN
easat-5418	146	5	in	in	ADP
easat-5418	146	6	the	the	DET
easat-5418	146	7	following	follow	VERB
easat-5418	146	8	expert	expert	NOUN
easat-5418	146	9	assessment	assessment	NOUN
easat-5418	146	10	,	,	PUNCT
easat-5418	146	11	a	a	DET
easat-5418	146	12	methodology	methodology	NOUN
easat-5418	146	13	based	base	VERB
easat-5418	146	14	on	on	ADP
easat-5418	146	15	the	the	DET
easat-5418	146	16	examination	examination	NOUN
easat-5418	146	17	and	and	CCONJ
easat-5418	146	18	analysis	analysis	NOUN
easat-5418	146	19	of	of	ADP
easat-5418	146	20	users	user	NOUN
easat-5418	146	21	was	be	AUX
easat-5418	146	22	employed	employ	VERB
easat-5418	146	23	with	with	ADP
easat-5418	146	24	the	the	DET
easat-5418	146	25	aim	aim	NOUN
easat-5418	146	26	of	of	ADP
easat-5418	146	27	identifying	identify	VERB
easat-5418	146	28	key	key	ADJ
easat-5418	146	29	elements	element	NOUN
easat-5418	146	30	that	that	PRON
easat-5418	146	31	would	would	AUX
easat-5418	146	32	enable	enable	VERB
easat-5418	146	33	the	the	DET
easat-5418	146	34	establishment	establishment	NOUN
easat-5418	146	35	of	of	ADP
easat-5418	146	36	a	a	DET
easat-5418	146	37	connection	connection	NOUN
easat-5418	146	38	between	between	ADP
easat-5418	146	39	process	process	NOUN
easat-5418	146	40	strategies	strategy	NOUN
easat-5418	146	41	and	and	CCONJ
easat-5418	146	42	customer	customer	NOUN
easat-5418	146	43	satisfaction	satisfaction	NOUN
easat-5418	146	44	in	in	ADP
easat-5418	146	45	the	the	DET
easat-5418	146	46	company	company	NOUN
easat-5418	146	47	interamericana	interamericana	PROPN
easat-5418	146	48	norte	norte	PROPN
easat-5418	146	49	sac	sac	NOUN
easat-5418	146	50	chiclayo	chiclayo	NOUN
easat-5418	146	51	.	.	PUNCT
easat-5418	147	1	to	to	PART
easat-5418	147	2	achieve	achieve	VERB
easat-5418	147	3	this	this	DET
easat-5418	147	4	objective	objective	NOUN
easat-5418	147	5	,	,	PUNCT
easat-5418	147	6	deductive	deductive	ADJ
easat-5418	147	7	approaches	approach	NOUN
easat-5418	147	8	were	be	AUX
easat-5418	147	9	utilized	utilize	VERB
easat-5418	147	10	,	,	PUNCT
easat-5418	147	11	starting	start	VERB
easat-5418	147	12	from	from	ADP
easat-5418	147	13	generally	generally	ADV
easat-5418	147	14	accepted	accept	VERB
easat-5418	147	15	information	information	NOUN
easat-5418	147	16	and	and	CCONJ
easat-5418	147	17	utilizing	utilize	VERB
easat-5418	147	18	it	it	PRON
easat-5418	147	19	to	to	PART
easat-5418	147	20	derive	derive	VERB
easat-5418	147	21	specific	specific	ADJ
easat-5418	147	22	conclusions	conclusion	NOUN
easat-5418	147	23	.	.	PUNCT
easat-5418	148	1	the	the	DET
easat-5418	148	2	primary	primary	ADJ
easat-5418	148	3	technique	technique	NOUN
easat-5418	148	4	used	use	VERB
easat-5418	148	5	was	be	AUX
easat-5418	148	6	the	the	DET
easat-5418	148	7	survey	survey	NOUN
easat-5418	148	8	,	,	PUNCT
easat-5418	148	9	which	which	PRON
easat-5418	148	10	allowed	allow	VERB
easat-5418	148	11	for	for	ADP
easat-5418	148	12	the	the	DET
easat-5418	148	13	collection	collection	NOUN
easat-5418	148	14	of	of	ADP
easat-5418	148	15	information	information	NOUN
easat-5418	148	16	from	from	ADP
easat-5418	148	17	selected	select	VERB
easat-5418	148	18	participants	participant	NOUN
easat-5418	148	19	in	in	ADP
easat-5418	148	20	relation	relation	NOUN
easat-5418	148	21	to	to	ADP
easat-5418	148	22	the	the	DET
easat-5418	148	23	object	object	NOUN
easat-5418	148	24	of	of	ADP
easat-5418	148	25	study	study	NOUN
easat-5418	148	26	.	.	PUNCT
easat-5418	149	1	for	for	ADP
easat-5418	149	2	this	this	DET
easat-5418	149	3	purpose	purpose	NOUN
easat-5418	149	4	,	,	PUNCT
easat-5418	149	5	a	a	DET
easat-5418	149	6	questionnaire	questionnaire	NOUN
easat-5418	149	7	based	base	VERB
easat-5418	149	8	on	on	ADP
easat-5418	149	9	the	the	DET
easat-5418	149	10	servqual	servqual	ADJ
easat-5418	149	11	model	model	NOUN
easat-5418	149	12	was	be	AUX
easat-5418	149	13	administered	administer	VERB
easat-5418	149	14	,	,	PUNCT
easat-5418	149	15	providing	provide	VERB
easat-5418	149	16	a	a	DET
easat-5418	149	17	solid	solid	ADJ
easat-5418	149	18	framework	framework	NOUN
easat-5418	149	19	for	for	ADP
easat-5418	149	20	the	the	DET
easat-5418	149	21	investigation	investigation	NOUN
easat-5418	149	22	and	and	CCONJ
easat-5418	149	23	analysis	analysis	NOUN
easat-5418	149	24	of	of	ADP
easat-5418	149	25	the	the	DET
easat-5418	149	26	users	user	NOUN
easat-5418	149	27	of	of	ADP
easat-5418	149	28	the	the	DET
easat-5418	149	29	company	company	NOUN
easat-5418	149	30	interamericana	interamericana	PROPN
easat-5418	149	31	norte	norte	PROPN
easat-5418	149	32	sac	sac	NOUN
easat-5418	149	33	chiclayo	chiclayo	NOUN
easat-5418	149	34	.	.	PUNCT
easat-5418	150	1	the	the	DET
easat-5418	150	2	servqual	servqual	ADJ
easat-5418	150	3	model	model	NOUN
easat-5418	150	4	is	be	AUX
easat-5418	150	5	in	in	ADP
easat-5418	150	6	charge	charge	NOUN
easat-5418	150	7	of	of	ADP
easat-5418	150	8	the	the	DET
easat-5418	150	9	nature	nature	NOUN
easat-5418	150	10	of	of	ADP
easat-5418	150	11	the	the	DET
easat-5418	150	12	service	service	NOUN
easat-5418	150	13	,	,	PUNCT
easat-5418	150	14	through	through	ADP
easat-5418	150	15	the	the	DET
easat-5418	150	16	possibilities	possibility	NOUN
easat-5418	150	17	,	,	PUNCT
easat-5418	150	18	judgments	judgment	NOUN
easat-5418	150	19	and	and	CCONJ
easat-5418	150	20	appreciations	appreciation	NOUN
easat-5418	150	21	of	of	ADP
easat-5418	150	22	the	the	DET
easat-5418	150	23	users	user	NOUN
easat-5418	150	24	,	,	PUNCT
easat-5418	150	25	based	base	VERB
easat-5418	150	26	on	on	ADP
easat-5418	150	27	five	five	NUM
easat-5418	150	28	dimensions	dimension	NOUN
easat-5418	150	29	:	:	PUNCT
easat-5418	150	30	reliability	reliability	NOUN
easat-5418	150	31	,	,	PUNCT
easat-5418	150	32	responsiveness	responsiveness	NOUN
easat-5418	150	33	,	,	PUNCT
easat-5418	150	34	security	security	NOUN
easat-5418	150	35	,	,	PUNCT
easat-5418	150	36	empathy	empathy	NOUN
easat-5418	150	37	and	and	CCONJ
easat-5418	150	38	tangible	tangible	ADJ
easat-5418	150	39	elements	element	NOUN
easat-5418	150	40	.	.	PUNCT
easat-5418	151	1	through	through	ADP
easat-5418	151	2	the	the	DET
easat-5418	151	3	inquiry	inquiry	NOUN
easat-5418	151	4	,	,	PUNCT
easat-5418	151	5	the	the	DET
easat-5418	151	6	purpose	purpose	NOUN
easat-5418	151	7	is	be	AUX
easat-5418	151	8	to	to	PART
easat-5418	151	9	examine	examine	VERB
easat-5418	151	10	the	the	DET
easat-5418	151	11	main	main	ADJ
easat-5418	151	12	unknown	unknown	NOUN
easat-5418	151	13	,	,	PUNCT
easat-5418	151	14	which	which	PRON
easat-5418	151	15	is	be	AUX
easat-5418	151	16	the	the	DET
easat-5418	151	17	lack	lack	NOUN
easat-5418	151	18	of	of	ADP
easat-5418	151	19	satisfaction	satisfaction	NOUN
easat-5418	151	20	level	level	NOUN
easat-5418	151	21	of	of	ADP
easat-5418	151	22	users	user	NOUN
easat-5418	151	23	and	and	CCONJ
easat-5418	151	24	the	the	DET
easat-5418	151	25	nature	nature	NOUN
easat-5418	151	26	of	of	ADP
easat-5418	151	27	services	service	NOUN
easat-5418	151	28	to	to	PART
easat-5418	151	29	meet	meet	VERB
easat-5418	151	30	the	the	DET
easat-5418	151	31	given	give	VERB
easat-5418	151	32	objectives	objective	NOUN
easat-5418	151	33	[	[	X
easat-5418	151	34	25	25	NUM
easat-5418	151	35	,	,	PUNCT
easat-5418	151	36	26	26	NUM
easat-5418	151	37	]	]	PUNCT
easat-5418	151	38	.	.	PUNCT
easat-5418	152	1	in	in	ADP
easat-5418	152	2	the	the	DET
easat-5418	152	3	investigation	investigation	NOUN
easat-5418	152	4	,	,	PUNCT
easat-5418	152	5	the	the	DET
easat-5418	152	6	questionnaire	questionnaire	NOUN
easat-5418	152	7	was	be	AUX
easat-5418	152	8	used	use	VERB
easat-5418	152	9	,	,	PUNCT
easat-5418	152	10	where	where	SCONJ
easat-5418	152	11	the	the	DET
easat-5418	152	12	servqual	servqual	ADJ
easat-5418	152	13	model	model	NOUN
easat-5418	152	14	was	be	AUX
easat-5418	152	15	used	use	VERB
easat-5418	152	16	,	,	PUNCT
easat-5418	152	17	made	make	VERB
easat-5418	152	18	up	up	ADP
easat-5418	152	19	of	of	ADP
easat-5418	152	20	20	20	NUM
easat-5418	152	21	items	item	NOUN
easat-5418	152	22	and	and	CCONJ
easat-5418	152	23	6	6	NUM
easat-5418	152	24	dimensions	dimension	NOUN
easat-5418	152	25	,	,	PUNCT
easat-5418	152	26	in	in	ADP
easat-5418	152	27	this	this	DET
easat-5418	152	28	way	way	NOUN
easat-5418	152	29	the	the	DET
easat-5418	152	30	variables	variables	ADJ
easat-5418	152	31	strategies	strategy	NOUN
easat-5418	152	32	of	of	ADP
easat-5418	152	33	processes	process	NOUN
easat-5418	152	34	and	and	CCONJ
easat-5418	152	35	customer	customer	NOUN
easat-5418	152	36	satisfaction	satisfaction	NOUN
easat-5418	152	37	were	be	AUX
easat-5418	152	38	1057	1057	NUM
easat-5418	152	39	edelweiss	edelweiss	PROPN
easat-5418	152	40	applied	apply	VERB
easat-5418	152	41	science	science	NOUN
easat-5418	152	42	and	and	CCONJ
easat-5418	152	43	technology	technology	NOUN
easat-5418	152	44	issn	issn	PROPN
easat-5418	152	45	:	:	PUNCT
easat-5418	152	46	2576	2576	NUM
easat-5418	152	47	-	-	SYM
easat-5418	152	48	8484	8484	NUM
easat-5418	152	49	vol	vol	NOUN
easat-5418	152	50	.	.	PROPN
easat-5418	153	1	9	9	NUM
easat-5418	153	2	,	,	PUNCT
easat-5418	153	3	no	no	INTJ
easat-5418	153	4	.	.	NOUN
easat-5418	154	1	3	3	NUM
easat-5418	154	2	:	:	SYM
easat-5418	154	3	1052	1052	NUM
easat-5418	154	4	-	-	SYM
easat-5418	154	5	1063	1063	NUM
easat-5418	154	6	,	,	PUNCT
easat-5418	154	7	2025	2025	NUM
easat-5418	154	8	doi	doi	NOUN
easat-5418	154	9	:	:	PUNCT
easat-5418	154	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	154	11	©	©	PROPN
easat-5418	154	12	2025	2025	NUM
easat-5418	154	13	by	by	ADP
easat-5418	154	14	the	the	DET
easat-5418	154	15	authors	author	NOUN
easat-5418	154	16	;	;	PUNCT
easat-5418	154	17	licensee	licensee	PROPN
easat-5418	154	18	learning	learn	VERB
easat-5418	154	19	gate	gate	NOUN
easat-5418	154	20	measured	measure	VERB
easat-5418	154	21	,	,	PUNCT
easat-5418	154	22	with	with	ADP
easat-5418	154	23	a	a	DET
easat-5418	154	24	likert	likert	ADJ
easat-5418	154	25	-	-	PUNCT
easat-5418	154	26	type	type	NOUN
easat-5418	154	27	scale	scale	NOUN
easat-5418	154	28	,	,	PUNCT
easat-5418	154	29	which	which	PRON
easat-5418	154	30	is	be	AUX
easat-5418	154	31	explained	explain	VERB
easat-5418	154	32	to	to	ADP
easat-5418	154	33	us	we	PRON
easat-5418	154	34	through	through	ADP
easat-5418	154	35	elements	element	NOUN
easat-5418	154	36	,	,	PUNCT
easat-5418	154	37	in	in	ADP
easat-5418	154	38	which	which	PRON
easat-5418	154	39	people	people	NOUN
easat-5418	154	40	are	be	AUX
easat-5418	154	41	asked	ask	VERB
easat-5418	154	42	to	to	PART
easat-5418	154	43	show	show	VERB
easat-5418	154	44	their	their	PRON
easat-5418	154	45	level	level	NOUN
easat-5418	154	46	of	of	ADP
easat-5418	154	47	satisfaction	satisfaction	NOUN
easat-5418	154	48	or	or	CCONJ
easat-5418	154	49	dissatisfaction	dissatisfaction	NOUN
easat-5418	154	50	as	as	SCONJ
easat-5418	154	51	shown	show	VERB
easat-5418	154	52	below	below	ADV
easat-5418	154	53	:	:	PUNCT
easat-5418	154	54	never	never	ADV
easat-5418	154	55	(	(	PUNCT
easat-5418	154	56	6	6	NUM
easat-5418	154	57	)	)	PUNCT
easat-5418	154	58	almost	almost	ADV
easat-5418	154	59	never	never	ADV
easat-5418	154	60	(	(	PUNCT
easat-5418	154	61	7	7	X
easat-5418	154	62	)	)	PUNCT
easat-5418	154	63	sometimes	sometimes	ADV
easat-5418	154	64	(	(	PUNCT
easat-5418	154	65	8)	8)	NUM
easat-5418	154	66	almost	almost	ADV
easat-5418	154	67	always	always	ADV
easat-5418	154	68	(	(	PUNCT
easat-5418	154	69	9	9	X
easat-5418	154	70	)	)	PUNCT
easat-5418	154	71	always	always	ADV
easat-5418	154	72	(	(	PUNCT
easat-5418	154	73	10	10	NUM
easat-5418	154	74	)	)	PUNCT
easat-5418	154	75	to	to	PART
easat-5418	154	76	carry	carry	VERB
easat-5418	154	77	out	out	ADP
easat-5418	154	78	the	the	DET
easat-5418	154	79	evaluation	evaluation	NOUN
easat-5418	154	80	of	of	ADP
easat-5418	154	81	the	the	DET
easat-5418	154	82	crucial	crucial	ADJ
easat-5418	154	83	variables	variable	NOUN
easat-5418	154	84	in	in	ADP
easat-5418	154	85	this	this	DET
easat-5418	154	86	study	study	NOUN
easat-5418	154	87	,	,	PUNCT
easat-5418	154	88	encompassing	encompass	VERB
easat-5418	154	89	fundamental	fundamental	ADJ
easat-5418	154	90	aspects	aspect	NOUN
easat-5418	154	91	such	such	ADJ
easat-5418	154	92	as	as	ADP
easat-5418	154	93	"	"	PUNCT
easat-5418	154	94	planning	planning	NOUN
easat-5418	154	95	,	,	PUNCT
easat-5418	154	96	"	"	PUNCT
easat-5418	154	97	"	"	PUNCT
easat-5418	154	98	organization	organization	NOUN
easat-5418	154	99	,	,	PUNCT
easat-5418	154	100	"	"	PUNCT
easat-5418	154	101	"	"	PUNCT
easat-5418	154	102	management	management	NOUN
easat-5418	154	103	,	,	PUNCT
easat-5418	154	104	"	"	PUNCT
easat-5418	154	105	"	"	PUNCT
easat-5418	154	106	control	control	NOUN
easat-5418	154	107	,	,	PUNCT
easat-5418	154	108	"	"	PUNCT
easat-5418	154	109	"	"	PUNCT
easat-5418	154	110	emotional	emotional	ADJ
easat-5418	154	111	,	,	PUNCT
easat-5418	154	112	"	"	PUNCT
easat-5418	154	113	"	"	PUNCT
easat-5418	154	114	affective	affective	NOUN
easat-5418	154	115	,	,	PUNCT
easat-5418	154	116	"	"	PUNCT
easat-5418	154	117	"	"	PUNCT
easat-5418	154	118	behavior	behavior	NOUN
easat-5418	154	119	,	,	PUNCT
easat-5418	154	120	"	"	PUNCT
easat-5418	154	121	"	"	PUNCT
easat-5418	154	122	process	process	NOUN
easat-5418	154	123	strategy	strategy	NOUN
easat-5418	154	124	,	,	PUNCT
easat-5418	154	125	"	"	PUNCT
easat-5418	154	126	and	and	CCONJ
easat-5418	154	127	"	"	PUNCT
easat-5418	154	128	customer	customer	NOUN
easat-5418	154	129	satisfaction	satisfaction	NOUN
easat-5418	154	130	,	,	PUNCT
easat-5418	154	131	"	"	PUNCT
easat-5418	154	132	a	a	DET
easat-5418	154	133	meticulously	meticulously	ADV
easat-5418	154	134	designed	design	VERB
easat-5418	154	135	questionnaire	questionnaire	NOUN
easat-5418	154	136	has	have	AUX
easat-5418	154	137	been	be	AUX
easat-5418	154	138	developed	develop	VERB
easat-5418	154	139	as	as	ADP
easat-5418	154	140	the	the	DET
easat-5418	154	141	central	central	ADJ
easat-5418	154	142	research	research	NOUN
easat-5418	154	143	tool	tool	NOUN
easat-5418	154	144	.	.	PUNCT
easat-5418	155	1	each	each	PRON
easat-5418	155	2	of	of	ADP
easat-5418	155	3	these	these	DET
easat-5418	155	4	variables	variable	NOUN
easat-5418	155	5	has	have	AUX
easat-5418	155	6	been	be	AUX
easat-5418	155	7	broken	break	VERB
easat-5418	155	8	down	down	ADP
easat-5418	155	9	into	into	ADP
easat-5418	155	10	a	a	DET
easat-5418	155	11	set	set	NOUN
easat-5418	155	12	of	of	ADP
easat-5418	155	13	specific	specific	ADJ
easat-5418	155	14	questions	question	NOUN
easat-5418	155	15	crafted	craft	VERB
easat-5418	155	16	to	to	PART
easat-5418	155	17	unravel	unravel	VERB
easat-5418	155	18	essential	essential	ADJ
easat-5418	155	19	aspects	aspect	NOUN
easat-5418	155	20	related	relate	VERB
easat-5418	155	21	to	to	ADP
easat-5418	155	22	the	the	DET
easat-5418	155	23	operation	operation	NOUN
easat-5418	155	24	and	and	CCONJ
easat-5418	155	25	management	management	NOUN
easat-5418	155	26	of	of	ADP
easat-5418	155	27	an	an	DET
easat-5418	155	28	organization	organization	NOUN
easat-5418	155	29	.	.	PUNCT
easat-5418	156	1	the	the	DET
easat-5418	156	2	variable	variable	ADJ
easat-5418	156	3	"	"	PUNCT
easat-5418	156	4	planning	planning	NOUN
easat-5418	156	5	"	"	PUNCT
easat-5418	156	6	was	be	AUX
easat-5418	156	7	subjected	subject	VERB
easat-5418	156	8	to	to	ADP
easat-5418	156	9	assessment	assessment	NOUN
easat-5418	156	10	through	through	ADP
easat-5418	156	11	inquiries	inquiry	NOUN
easat-5418	156	12	that	that	PRON
easat-5418	156	13	delve	delve	VERB
easat-5418	156	14	into	into	ADP
easat-5418	156	15	how	how	SCONJ
easat-5418	156	16	operational	operational	ADJ
easat-5418	156	17	objectives	objective	NOUN
easat-5418	156	18	are	be	AUX
easat-5418	156	19	established	establish	VERB
easat-5418	156	20	,	,	PUNCT
easat-5418	156	21	short	short	ADJ
easat-5418	156	22	and	and	CCONJ
easat-5418	156	23	long	long	ADJ
easat-5418	156	24	-	-	PUNCT
easat-5418	156	25	term	term	NOUN
easat-5418	156	26	goals	goal	NOUN
easat-5418	156	27	,	,	PUNCT
easat-5418	156	28	as	as	ADV
easat-5418	156	29	well	well	ADV
easat-5418	156	30	as	as	ADP
easat-5418	156	31	how	how	SCONJ
easat-5418	156	32	these	these	DET
easat-5418	156	33	key	key	ADJ
easat-5418	156	34	elements	element	NOUN
easat-5418	156	35	are	be	AUX
easat-5418	156	36	communicated	communicate	VERB
easat-5418	156	37	and	and	CCONJ
easat-5418	156	38	monitored	monitor	VERB
easat-5418	156	39	.	.	PUNCT
easat-5418	157	1	on	on	ADP
easat-5418	157	2	the	the	DET
easat-5418	157	3	other	other	ADJ
easat-5418	157	4	hand	hand	NOUN
easat-5418	157	5	,	,	PUNCT
easat-5418	157	6	"	"	PUNCT
easat-5418	157	7	organization	organization	NOUN
easat-5418	157	8	"	"	PUNCT
easat-5418	157	9	was	be	AUX
easat-5418	157	10	analyzed	analyze	VERB
easat-5418	157	11	through	through	ADP
easat-5418	157	12	questions	question	NOUN
easat-5418	157	13	addressing	address	VERB
easat-5418	157	14	the	the	DET
easat-5418	157	15	structure	structure	NOUN
easat-5418	157	16	of	of	ADP
easat-5418	157	17	internal	internal	ADJ
easat-5418	157	18	processes	process	NOUN
easat-5418	157	19	,	,	PUNCT
easat-5418	157	20	task	task	NOUN
easat-5418	157	21	and	and	CCONJ
easat-5418	157	22	role	role	NOUN
easat-5418	157	23	assignments	assignment	NOUN
easat-5418	157	24	,	,	PUNCT
easat-5418	157	25	and	and	CCONJ
easat-5418	157	26	how	how	SCONJ
easat-5418	157	27	collaboration	collaboration	NOUN
easat-5418	157	28	is	be	AUX
easat-5418	157	29	coordinated	coordinate	VERB
easat-5418	157	30	across	across	ADP
easat-5418	157	31	different	different	ADJ
easat-5418	157	32	departments	department	NOUN
easat-5418	157	33	within	within	ADP
easat-5418	157	34	the	the	DET
easat-5418	157	35	organization	organization	NOUN
easat-5418	157	36	.	.	PUNCT
easat-5418	158	1	"	"	PUNCT
easat-5418	158	2	management	management	NOUN
easat-5418	158	3	"	"	PUNCT
easat-5418	158	4	underwent	underwent	NOUN
easat-5418	158	5	scrutiny	scrutiny	NOUN
easat-5418	158	6	through	through	ADP
easat-5418	158	7	questions	question	NOUN
easat-5418	158	8	focused	focus	VERB
easat-5418	158	9	on	on	ADP
easat-5418	158	10	leadership	leadership	NOUN
easat-5418	158	11	,	,	PUNCT
easat-5418	158	12	decision	decision	NOUN
easat-5418	158	13	-	-	PUNCT
easat-5418	158	14	making	making	NOUN
easat-5418	158	15	,	,	PUNCT
easat-5418	158	16	and	and	CCONJ
easat-5418	158	17	problem	problem	NOUN
easat-5418	158	18	-	-	PUNCT
easat-5418	158	19	solving	solve	VERB
easat-5418	158	20	capabilities	capability	NOUN
easat-5418	158	21	within	within	ADP
easat-5418	158	22	the	the	DET
easat-5418	158	23	organization	organization	NOUN
easat-5418	158	24	.	.	PUNCT
easat-5418	159	1	"	"	PUNCT
easat-5418	159	2	control	control	NOUN
easat-5418	159	3	"	"	PUNCT
easat-5418	159	4	was	be	AUX
easat-5418	159	5	evaluated	evaluate	VERB
easat-5418	159	6	through	through	ADP
easat-5418	159	7	queries	query	NOUN
easat-5418	159	8	centered	center	VERB
easat-5418	159	9	on	on	ADP
easat-5418	159	10	how	how	SCONJ
easat-5418	159	11	internal	internal	ADJ
easat-5418	159	12	processes	process	NOUN
easat-5418	159	13	are	be	AUX
easat-5418	159	14	monitored	monitor	VERB
easat-5418	159	15	and	and	CCONJ
easat-5418	159	16	assessed	assess	VERB
easat-5418	159	17	,	,	PUNCT
easat-5418	159	18	how	how	SCONJ
easat-5418	159	19	potential	potential	ADJ
easat-5418	159	20	deviations	deviation	NOUN
easat-5418	159	21	are	be	AUX
easat-5418	159	22	identified	identify	VERB
easat-5418	159	23	and	and	CCONJ
easat-5418	159	24	corrected	correct	VERB
easat-5418	159	25	,	,	PUNCT
easat-5418	159	26	and	and	CCONJ
easat-5418	159	27	how	how	SCONJ
easat-5418	159	28	quality	quality	NOUN
easat-5418	159	29	and	and	CCONJ
easat-5418	159	30	efficiency	efficiency	NOUN
easat-5418	159	31	of	of	ADP
easat-5418	159	32	operations	operation	NOUN
easat-5418	159	33	are	be	AUX
easat-5418	159	34	ensured	ensure	VERB
easat-5418	159	35	.	.	PUNCT
easat-5418	160	1	variables	variable	NOUN
easat-5418	160	2	of	of	ADP
easat-5418	160	3	an	an	DET
easat-5418	160	4	"	"	PUNCT
easat-5418	160	5	emotional	emotional	ADJ
easat-5418	160	6	"	"	PUNCT
easat-5418	160	7	and	and	CCONJ
easat-5418	160	8	"	"	PUNCT
easat-5418	160	9	affective	affective	NOUN
easat-5418	160	10	"	"	PUNCT
easat-5418	160	11	nature	nature	NOUN
easat-5418	160	12	are	be	AUX
easat-5418	160	13	explored	explore	VERB
easat-5418	160	14	through	through	ADP
easat-5418	160	15	questions	question	NOUN
easat-5418	160	16	that	that	PRON
easat-5418	160	17	inquire	inquire	VERB
easat-5418	160	18	about	about	ADP
easat-5418	160	19	the	the	DET
easat-5418	160	20	management	management	NOUN
easat-5418	160	21	of	of	ADP
easat-5418	160	22	satisfaction	satisfaction	NOUN
easat-5418	160	23	and	and	CCONJ
easat-5418	160	24	emotions	emotion	NOUN
easat-5418	160	25	of	of	ADP
easat-5418	160	26	employees	employee	NOUN
easat-5418	160	27	,	,	PUNCT
easat-5418	160	28	as	as	ADV
easat-5418	160	29	well	well	ADV
easat-5418	160	30	as	as	ADP
easat-5418	160	31	how	how	SCONJ
easat-5418	160	32	emotional	emotional	ADJ
easat-5418	160	33	concerns	concern	NOUN
easat-5418	160	34	are	be	AUX
easat-5418	160	35	addressed	address	VERB
easat-5418	160	36	in	in	ADP
easat-5418	160	37	the	the	DET
easat-5418	160	38	workplace	workplace	NOUN
easat-5418	160	39	.	.	PUNCT
easat-5418	161	1	the	the	DET
easat-5418	161	2	sample	sample	NOUN
easat-5418	161	3	selection	selection	NOUN
easat-5418	161	4	process	process	NOUN
easat-5418	161	5	was	be	AUX
easat-5418	161	6	carried	carry	VERB
easat-5418	161	7	out	out	ADP
easat-5418	161	8	using	use	VERB
easat-5418	161	9	a	a	DET
easat-5418	161	10	non	non	ADJ
easat-5418	161	11	-	-	ADJ
easat-5418	161	12	probabilistic	probabilistic	ADJ
easat-5418	161	13	approach	approach	NOUN
easat-5418	161	14	,	,	PUNCT
easat-5418	161	15	specifically	specifically	ADV
easat-5418	161	16	through	through	ADP
easat-5418	161	17	a	a	DET
easat-5418	161	18	deliberate	deliberate	ADJ
easat-5418	161	19	and	and	CCONJ
easat-5418	161	20	critical	critical	ADJ
easat-5418	161	21	judgment	judgment	NOUN
easat-5418	161	22	-	-	PUNCT
easat-5418	161	23	based	base	VERB
easat-5418	161	24	method	method	NOUN
easat-5418	161	25	.	.	PUNCT
easat-5418	162	1	in	in	ADP
easat-5418	162	2	this	this	DET
easat-5418	162	3	approach	approach	NOUN
easat-5418	162	4	,	,	PUNCT
easat-5418	162	5	population	population	NOUN
easat-5418	162	6	elements	element	NOUN
easat-5418	162	7	were	be	AUX
easat-5418	162	8	chosen	choose	VERB
easat-5418	162	9	based	base	VERB
easat-5418	162	10	on	on	ADP
easat-5418	162	11	knowledge	knowledge	NOUN
easat-5418	162	12	and	and	CCONJ
easat-5418	162	13	the	the	DET
easat-5418	162	14	study	study	NOUN
easat-5418	162	15	's	's	PART
easat-5418	162	16	objectives	objective	NOUN
easat-5418	162	17	,	,	PUNCT
easat-5418	162	18	resulting	result	VERB
easat-5418	162	19	in	in	ADP
easat-5418	162	20	an	an	DET
easat-5418	162	21	intentional	intentional	ADJ
easat-5418	162	22	sample	sample	NOUN
easat-5418	162	23	composed	compose	VERB
easat-5418	162	24	of	of	ADP
easat-5418	162	25	individuals	individual	NOUN
easat-5418	162	26	who	who	PRON
easat-5418	162	27	met	meet	VERB
easat-5418	162	28	the	the	DET
easat-5418	162	29	criteria	criterion	NOUN
easat-5418	162	30	of	of	ADP
easat-5418	162	31	interest	interest	NOUN
easat-5418	162	32	for	for	ADP
easat-5418	162	33	the	the	DET
easat-5418	162	34	research	research	NOUN
easat-5418	162	35	.	.	PUNCT
easat-5418	163	1	to	to	PART
easat-5418	163	2	determine	determine	VERB
easat-5418	163	3	the	the	DET
easat-5418	163	4	appropriate	appropriate	ADJ
easat-5418	163	5	sample	sample	NOUN
easat-5418	163	6	size	size	NOUN
easat-5418	163	7	,	,	PUNCT
easat-5418	163	8	a	a	DET
easat-5418	163	9	"	"	PUNCT
easat-5418	163	10	sample	sample	NOUN
easat-5418	163	11	size	size	NOUN
easat-5418	163	12	calculator	calculator	NOUN
easat-5418	163	13	"	"	PUNCT
easat-5418	163	14	was	be	AUX
easat-5418	163	15	used	use	VERB
easat-5418	163	16	with	with	ADP
easat-5418	163	17	a	a	DET
easat-5418	163	18	95	95	NUM
easat-5418	163	19	%	%	NOUN
easat-5418	163	20	confidence	confidence	NOUN
easat-5418	163	21	level	level	NOUN
easat-5418	163	22	and	and	CCONJ
easat-5418	163	23	a	a	DET
easat-5418	163	24	5	5	NUM
easat-5418	163	25	%	%	NOUN
easat-5418	163	26	margin	margin	NOUN
easat-5418	163	27	of	of	ADP
easat-5418	163	28	error	error	NOUN
easat-5418	163	29	.	.	PUNCT
easat-5418	164	1	the	the	DET
easat-5418	164	2	target	target	NOUN
easat-5418	164	3	population	population	NOUN
easat-5418	164	4	consisted	consist	VERB
easat-5418	164	5	of	of	ADP
easat-5418	164	6	60	60	NUM
easat-5418	164	7	individuals	individual	NOUN
easat-5418	164	8	who	who	PRON
easat-5418	164	9	were	be	AUX
easat-5418	164	10	regular	regular	ADJ
easat-5418	164	11	users	user	NOUN
easat-5418	164	12	of	of	ADP
easat-5418	164	13	the	the	DET
easat-5418	164	14	company	company	NOUN
easat-5418	164	15	in	in	ADP
easat-5418	164	16	question	question	NOUN
easat-5418	164	17	.	.	PUNCT
easat-5418	165	1	calculations	calculation	NOUN
easat-5418	165	2	revealed	reveal	VERB
easat-5418	165	3	that	that	SCONJ
easat-5418	165	4	the	the	DET
easat-5418	165	5	sample	sample	NOUN
easat-5418	165	6	of	of	ADP
easat-5418	165	7	customers	customer	NOUN
easat-5418	165	8	receiving	receive	VERB
easat-5418	165	9	their	their	PRON
easat-5418	165	10	receipts	receipt	NOUN
easat-5418	165	11	through	through	ADP
easat-5418	165	12	invoices	invoice	NOUN
easat-5418	165	13	consisted	consist	VERB
easat-5418	165	14	of	of	ADP
easat-5418	165	15	53	53	NUM
easat-5418	165	16	clients	client	NOUN
easat-5418	165	17	.	.	PUNCT
easat-5418	166	1	4	4	X
easat-5418	166	2	.	.	X
easat-5418	166	3	results	result	NOUN
easat-5418	166	4	in	in	ADP
easat-5418	166	5	the	the	DET
easat-5418	166	6	following	follow	VERB
easat-5418	166	7	chapter	chapter	NOUN
easat-5418	166	8	,	,	PUNCT
easat-5418	166	9	the	the	DET
easat-5418	166	10	results	result	NOUN
easat-5418	166	11	obtained	obtain	VERB
easat-5418	166	12	through	through	ADP
easat-5418	166	13	the	the	DET
easat-5418	166	14	information	information	NOUN
easat-5418	166	15	collected	collect	VERB
easat-5418	166	16	in	in	ADP
easat-5418	166	17	the	the	DET
easat-5418	166	18	company	company	NOUN
easat-5418	166	19	inter	inter	PROPN
easat-5418	166	20	s.a.c	s.a.c	NOUN
easat-5418	166	21	were	be	AUX
easat-5418	166	22	shown	show	VERB
easat-5418	166	23	,	,	PUNCT
easat-5418	166	24	where	where	SCONJ
easat-5418	166	25	the	the	DET
easat-5418	166	26	study	study	NOUN
easat-5418	166	27	variables	variable	VERB
easat-5418	166	28	such	such	ADJ
easat-5418	166	29	as	as	ADP
easat-5418	166	30	process	process	NOUN
easat-5418	166	31	strategies	strategy	NOUN
easat-5418	166	32	and	and	CCONJ
easat-5418	166	33	customer	customer	NOUN
easat-5418	166	34	satisfaction	satisfaction	NOUN
easat-5418	166	35	will	will	AUX
easat-5418	166	36	be	be	AUX
easat-5418	166	37	highlighted	highlight	VERB
easat-5418	166	38	.	.	PUNCT
easat-5418	167	1	table	table	NOUN
easat-5418	167	2	1	1	NUM
easat-5418	167	3	.	.	PUNCT
easat-5418	167	4	reliability	reliability	NOUN
easat-5418	167	5	scale	scale	NOUN
easat-5418	167	6	:	:	PUNCT
easat-5418	167	7	variable	variable	ADJ
easat-5418	167	8	1	1	NUM
easat-5418	167	9	:	:	PUNCT
easat-5418	167	10	process	process	NOUN
easat-5418	167	11	strategies	strategy	NOUN
easat-5418	167	12	.	.	PUNCT
easat-5418	168	1	n	n	PRON
easat-5418	168	2	%	%	NOUN
easat-5418	168	3	cases	case	NOUN
easat-5418	168	4	valid	valid	ADJ
easat-5418	168	5	53	53	NUM
easat-5418	168	6	100.0	100.0	NUM
easat-5418	168	7	excluded	exclude	VERB
easat-5418	168	8	0	0	NUM
easat-5418	168	9	0.0	0.0	NUM
easat-5418	168	10	total	total	NOUN
easat-5418	168	11	53	53	NUM
easat-5418	168	12	100.0	100.0	NUM
easat-5418	168	13	this	this	DET
easat-5418	168	14	table	table	NOUN
easat-5418	168	15	presents	present	VERB
easat-5418	168	16	information	information	NOUN
easat-5418	168	17	about	about	ADP
easat-5418	168	18	the	the	DET
easat-5418	168	19	reliability	reliability	NOUN
easat-5418	168	20	of	of	ADP
easat-5418	168	21	scale	scale	NOUN
easat-5418	168	22	variable	variable	ADJ
easat-5418	168	23	1	1	NUM
easat-5418	168	24	,	,	PUNCT
easat-5418	168	25	which	which	PRON
easat-5418	168	26	in	in	ADP
easat-5418	168	27	this	this	DET
easat-5418	168	28	case	case	NOUN
easat-5418	168	29	corresponds	correspond	VERB
easat-5418	168	30	to	to	ADP
easat-5418	168	31	"	"	PUNCT
easat-5418	168	32	process	process	NOUN
easat-5418	168	33	strategies	strategy	NOUN
easat-5418	168	34	"	"	PUNCT
easat-5418	168	35	.	.	PUNCT
easat-5418	169	1	it	it	PRON
easat-5418	169	2	can	can	AUX
easat-5418	169	3	be	be	AUX
easat-5418	169	4	observed	observe	VERB
easat-5418	169	5	that	that	SCONJ
easat-5418	169	6	a	a	DET
easat-5418	169	7	total	total	NOUN
easat-5418	169	8	of	of	ADP
easat-5418	169	9	53	53	NUM
easat-5418	169	10	valid	valid	ADJ
easat-5418	169	11	cases	case	NOUN
easat-5418	169	12	were	be	AUX
easat-5418	169	13	analyzed	analyze	VERB
easat-5418	169	14	,	,	PUNCT
easat-5418	169	15	representing	represent	VERB
easat-5418	169	16	100	100	NUM
easat-5418	169	17	%	%	NOUN
easat-5418	169	18	of	of	ADP
easat-5418	169	19	the	the	DET
easat-5418	169	20	sample	sample	NOUN
easat-5418	169	21	.	.	PUNCT
easat-5418	170	1	there	there	PRON
easat-5418	170	2	were	be	VERB
easat-5418	170	3	no	no	DET
easat-5418	170	4	cases	case	NOUN
easat-5418	170	5	excluded	exclude	VERB
easat-5418	170	6	in	in	ADP
easat-5418	170	7	the	the	DET
easat-5418	170	8	analysis	analysis	NOUN
easat-5418	170	9	.	.	PUNCT
easat-5418	171	1	table	table	NOUN
easat-5418	171	2	2	2	NUM
easat-5418	171	3	.	.	PUNCT
easat-5418	171	4	reliability	reliability	NOUN
easat-5418	171	5	statistics	statistic	NOUN
easat-5418	171	6	.	.	PUNCT
easat-5418	172	1	cronbach	cronbach	PROPN
easat-5418	172	2	’s	’s	PART
easat-5418	172	3	alfa	alfa	PROPN
easat-5418	172	4	n	n	PROPN
easat-5418	172	5	of	of	ADP
easat-5418	172	6	elements	element	NOUN
easat-5418	172	7	0.891	0.891	NUM
easat-5418	172	8	10	10	NUM
easat-5418	172	9	1058	1058	NUM
easat-5418	172	10	edelweiss	edelweiss	PROPN
easat-5418	172	11	applied	apply	VERB
easat-5418	172	12	science	science	NOUN
easat-5418	172	13	and	and	CCONJ
easat-5418	172	14	technology	technology	NOUN
easat-5418	172	15	issn	issn	PROPN
easat-5418	172	16	:	:	PUNCT
easat-5418	172	17	2576	2576	NUM
easat-5418	172	18	-	-	SYM
easat-5418	172	19	8484	8484	NUM
easat-5418	172	20	vol	vol	NOUN
easat-5418	172	21	.	.	PROPN
easat-5418	173	1	9	9	NUM
easat-5418	173	2	,	,	PUNCT
easat-5418	173	3	no	no	INTJ
easat-5418	173	4	.	.	NOUN
easat-5418	174	1	3	3	NUM
easat-5418	174	2	:	:	SYM
easat-5418	174	3	1052	1052	NUM
easat-5418	174	4	-	-	SYM
easat-5418	174	5	1063	1063	NUM
easat-5418	174	6	,	,	PUNCT
easat-5418	174	7	2025	2025	NUM
easat-5418	174	8	doi	doi	NOUN
easat-5418	174	9	:	:	PUNCT
easat-5418	174	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	174	11	©	©	PROPN
easat-5418	174	12	2025	2025	NUM
easat-5418	174	13	by	by	ADP
easat-5418	174	14	the	the	DET
easat-5418	174	15	authors	author	NOUN
easat-5418	174	16	;	;	PUNCT
easat-5418	174	17	licensee	licensee	PROPN
easat-5418	174	18	learning	learning	NOUN
easat-5418	174	19	gate	gate	VERB
easat-5418	174	20	the	the	DET
easat-5418	174	21	presented	present	VERB
easat-5418	174	22	information	information	NOUN
easat-5418	174	23	summarized	summarize	VERB
easat-5418	174	24	the	the	DET
easat-5418	174	25	reliability	reliability	NOUN
easat-5418	174	26	statistics	statistic	NOUN
easat-5418	174	27	using	use	VERB
easat-5418	174	28	the	the	DET
easat-5418	174	29	cronbach	cronbach	NOUN
easat-5418	174	30	's	's	PART
easat-5418	174	31	alpha	alpha	ADJ
easat-5418	174	32	coefficient	coefficient	NOUN
easat-5418	174	33	.	.	PUNCT
easat-5418	175	1	the	the	DET
easat-5418	175	2	obtained	obtain	VERB
easat-5418	175	3	value	value	NOUN
easat-5418	175	4	of	of	ADP
easat-5418	175	5	0.891	0.891	NUM
easat-5418	175	6	indicated	indicate	VERB
easat-5418	175	7	satisfactory	satisfactory	ADJ
easat-5418	175	8	internal	internal	ADJ
easat-5418	175	9	consistency	consistency	NOUN
easat-5418	175	10	for	for	ADP
easat-5418	175	11	the	the	DET
easat-5418	175	12	scale	scale	NOUN
easat-5418	175	13	of	of	ADP
easat-5418	175	14	10	10	NUM
easat-5418	175	15	evaluated	evaluated	ADJ
easat-5418	175	16	elements	element	NOUN
easat-5418	175	17	.	.	PUNCT
easat-5418	176	1	this	this	PRON
easat-5418	176	2	suggested	suggest	VERB
easat-5418	176	3	that	that	SCONJ
easat-5418	176	4	the	the	DET
easat-5418	176	5	elements	element	NOUN
easat-5418	176	6	within	within	ADP
easat-5418	176	7	the	the	DET
easat-5418	176	8	scale	scale	NOUN
easat-5418	176	9	measure	measure	NOUN
easat-5418	176	10	the	the	DET
easat-5418	176	11	same	same	ADJ
easat-5418	176	12	characteristic	characteristic	NOUN
easat-5418	176	13	or	or	CCONJ
easat-5418	176	14	construct	construct	VERB
easat-5418	176	15	coherently	coherently	ADV
easat-5418	176	16	,	,	PUNCT
easat-5418	176	17	resulting	result	VERB
easat-5418	176	18	in	in	ADP
easat-5418	176	19	a	a	DET
easat-5418	176	20	fairly	fairly	ADV
easat-5418	176	21	high	high	ADJ
easat-5418	176	22	level	level	NOUN
easat-5418	176	23	of	of	ADP
easat-5418	176	24	internal	internal	ADJ
easat-5418	176	25	reliability	reliability	NOUN
easat-5418	176	26	.	.	PUNCT
easat-5418	177	1	table	table	NOUN
easat-5418	177	2	3	3	NUM
easat-5418	177	3	.	.	X
easat-5418	177	4	cross	cross	NOUN
easat-5418	177	5	table	table	NOUN
easat-5418	177	6	process	process	NOUN
easat-5418	177	7	strategies	strategy	NOUN
easat-5418	177	8	and	and	CCONJ
easat-5418	177	9	customer	customer	NOUN
easat-5418	177	10	satisfaction	satisfaction	NOUN
easat-5418	177	11	.	.	PUNCT
easat-5418	178	1	v2_customer	v2_customer	AUX
easat-5418	178	2	satisfaction	satisfaction	PROPN
easat-5418	178	3	total	total	NOUN
easat-5418	179	1	well	well	ADV
easat-5418	179	2	bad	bad	ADJ
easat-5418	179	3	r	r	NOUN
easat-5418	179	4	v1	v1	NOUN
easat-5418	179	5	_	_	NOUN
easat-5418	179	6	process	process	NOUN
easat-5418	179	7	strategies	strategy	NOUN
easat-5418	179	8	well	well	ADV
easat-5418	179	9	count	count	VERB
easat-5418	179	10	23	23	NUM
easat-5418	179	11	0	0	NUM
easat-5418	179	12	8	8	NUM
easat-5418	179	13	31	31	NUM
easat-5418	179	14	%	%	NOUN
easat-5418	179	15	of	of	ADP
easat-5418	179	16	the	the	DET
easat-5418	179	17	total	total	ADJ
easat-5418	179	18	43.4	43.4	NUM
easat-5418	179	19	%	%	NOUN
easat-5418	179	20	0.0	0.0	NUM
easat-5418	179	21	%	%	NOUN
easat-5418	179	22	15.1	15.1	NUM
easat-5418	179	23	%	%	NOUN
easat-5418	179	24	58.5	58.5	NUM
easat-5418	179	25	%	%	NOUN
easat-5418	179	26	bad	bad	ADJ
easat-5418	179	27	count	count	NOUN
easat-5418	179	28	0	0	NUM
easat-5418	179	29	2	2	NUM
easat-5418	179	30	1	1	NUM
easat-5418	179	31	3	3	NUM
easat-5418	179	32	%	%	NOUN
easat-5418	179	33	of	of	ADP
easat-5418	179	34	the	the	DET
easat-5418	179	35	total	total	ADJ
easat-5418	179	36	0.0	0.0	NUM
easat-5418	179	37	%	%	NOUN
easat-5418	179	38	3.8	3.8	NUM
easat-5418	179	39	%	%	NOUN
easat-5418	179	40	1,9	1,9	NUM
easat-5418	179	41	%	%	NOUN
easat-5418	179	42	5,7	5,7	NUM
easat-5418	179	43	%	%	NOUN
easat-5418	179	44	regular	regular	ADJ
easat-5418	179	45	count	count	NOUN
easat-5418	179	46	5	5	NUM
easat-5418	179	47	0	0	NUM
easat-5418	179	48	14	14	NUM
easat-5418	179	49	19	19	NUM
easat-5418	179	50	%	%	NOUN
easat-5418	179	51	of	of	ADP
easat-5418	179	52	the	the	DET
easat-5418	179	53	total	total	ADJ
easat-5418	179	54	9.4	9.4	NUM
easat-5418	179	55	%	%	NOUN
easat-5418	179	56	0,0	0,0	NOUN
easat-5418	179	57	%	%	NOUN
easat-5418	179	58	26.4	26.4	NUM
easat-5418	179	59	%	%	NOUN
easat-5418	179	60	35.8	35.8	NUM
easat-5418	179	61	%	%	NOUN
easat-5418	179	62	total	total	ADJ
easat-5418	179	63	count	count	NOUN
easat-5418	179	64	28	28	NUM
easat-5418	179	65	2	2	NUM
easat-5418	179	66	23	23	NUM
easat-5418	179	67	53	53	NUM
easat-5418	179	68	%	%	NOUN
easat-5418	179	69	of	of	ADP
easat-5418	179	70	the	the	DET
easat-5418	179	71	total	total	ADJ
easat-5418	179	72	52.80	52.80	NUM
easat-5418	179	73	%	%	NOUN
easat-5418	179	74	3,8	3,8	NUM
easat-5418	179	75	%	%	NOUN
easat-5418	179	76	43.4	43.4	NUM
easat-5418	179	77	%	%	NOUN
easat-5418	179	78	100.0	100.0	NUM
easat-5418	179	79	%	%	NOUN
easat-5418	179	80	interpretation	interpretation	NOUN
easat-5418	179	81	:	:	PUNCT
easat-5418	179	82	analyzing	analyze	VERB
easat-5418	179	83	table	table	NOUN
easat-5418	179	84	7	7	NUM
easat-5418	179	85	,	,	PUNCT
easat-5418	179	86	it	it	PRON
easat-5418	179	87	was	be	AUX
easat-5418	179	88	observed	observe	VERB
easat-5418	179	89	that	that	SCONJ
easat-5418	179	90	,	,	PUNCT
easat-5418	179	91	of	of	ADP
easat-5418	179	92	the	the	DET
easat-5418	179	93	total	total	ADJ
easat-5418	179	94	53	53	NUM
easat-5418	179	95	subjects	subject	NOUN
easat-5418	179	96	surveyed	survey	VERB
easat-5418	179	97	,	,	PUNCT
easat-5418	179	98	23	23	NUM
easat-5418	179	99	,	,	PUNCT
easat-5418	179	100	representing	represent	VERB
easat-5418	179	101	43.4	43.4	NUM
easat-5418	179	102	%	%	NOUN
easat-5418	179	103	,	,	PUNCT
easat-5418	179	104	consider	consider	VERB
easat-5418	179	105	that	that	SCONJ
easat-5418	179	106	the	the	DET
easat-5418	179	107	process	process	NOUN
easat-5418	179	108	strategies	strategy	NOUN
easat-5418	179	109	are	be	AUX
easat-5418	179	110	good	good	ADJ
easat-5418	179	111	and	and	CCONJ
easat-5418	179	112	customer	customer	NOUN
easat-5418	179	113	satisfaction	satisfaction	NOUN
easat-5418	179	114	is	be	AUX
easat-5418	179	115	high	high	ADJ
easat-5418	179	116	;	;	PUNCT
easat-5418	180	1	2	2	NUM
easat-5418	180	2	respondents	respondent	NOUN
easat-5418	180	3	,	,	PUNCT
easat-5418	180	4	representing	represent	VERB
easat-5418	180	5	3.8	3.8	NUM
easat-5418	180	6	%	%	NOUN
easat-5418	180	7	,	,	PUNCT
easat-5418	180	8	consider	consider	VERB
easat-5418	180	9	that	that	SCONJ
easat-5418	180	10	the	the	DET
easat-5418	180	11	process	process	NOUN
easat-5418	180	12	strategies	strategy	NOUN
easat-5418	180	13	are	be	AUX
easat-5418	180	14	bad	bad	ADJ
easat-5418	180	15	and	and	CCONJ
easat-5418	180	16	customer	customer	NOUN
easat-5418	180	17	satisfaction	satisfaction	NOUN
easat-5418	180	18	is	be	AUX
easat-5418	180	19	low	low	ADJ
easat-5418	180	20	;	;	PUNCT
easat-5418	180	21	while	while	SCONJ
easat-5418	180	22	14	14	NUM
easat-5418	180	23	respondents	respondent	NOUN
easat-5418	180	24	,	,	PUNCT
easat-5418	180	25	representing	represent	VERB
easat-5418	180	26	26.4	26.4	NUM
easat-5418	180	27	%	%	NOUN
easat-5418	180	28	,	,	PUNCT
easat-5418	180	29	consider	consider	VERB
easat-5418	180	30	that	that	SCONJ
easat-5418	180	31	the	the	DET
easat-5418	180	32	process	process	NOUN
easat-5418	180	33	strategies	strategy	NOUN
easat-5418	180	34	are	be	AUX
easat-5418	180	35	regular	regular	ADJ
easat-5418	180	36	and	and	CCONJ
easat-5418	180	37	customer	customer	NOUN
easat-5418	180	38	satisfaction	satisfaction	NOUN
easat-5418	180	39	is	be	AUX
easat-5418	180	40	average	average	ADJ
easat-5418	180	41	.	.	PUNCT
easat-5418	180	42	table	table	NOUN
easat-5418	180	43	4	4	NUM
easat-5418	180	44	.	.	X
easat-5418	180	45	cross	cross	NOUN
easat-5418	180	46	table	table	NOUN
easat-5418	180	47	process	process	NOUN
easat-5418	180	48	strategies	strategy	NOUN
easat-5418	180	49	and	and	CCONJ
easat-5418	180	50	customer	customer	NOUN
easat-5418	180	51	satisfaction	satisfaction	NOUN
easat-5418	180	52	.	.	PUNCT
easat-5418	181	1	kolmogorov	kolmogorov	PROPN
easat-5418	181	2	-	-	PUNCT
easat-5418	181	3	smirnov	smirnov	PROPN
easat-5418	181	4	shapiro	shapiro	NOUN
easat-5418	181	5	-	-	PUNCT
easat-5418	181	6	wilk	wilk	NOUN
easat-5418	181	7	statistical	statistical	PROPN
easat-5418	181	8	gl	gl	PROPN
easat-5418	181	9	sig	sig	PROPN
easat-5418	181	10	.	.	PUNCT
easat-5418	182	1	statistical	statistical	PROPN
easat-5418	182	2	gl	gl	PROPN
easat-5418	182	3	sig	sig	PROPN
easat-5418	182	4	.	.	PUNCT
easat-5418	183	1	planning	plan	VERB
easat-5418	183	2	0.109	0.109	NUM
easat-5418	183	3	53	53	NUM
easat-5418	183	4	0.173	0.173	NUM
easat-5418	183	5	0.951	0.951	NUM
easat-5418	183	6	53	53	NUM
easat-5418	183	7	0.028	0.028	NUM
easat-5418	183	8	organization	organization	NOUN
easat-5418	183	9	0.170	0.170	NUM
easat-5418	183	10	53	53	NUM
easat-5418	183	11	0.001	0.001	NUM
easat-5418	183	12	0.862	0.862	NUM
easat-5418	183	13	53	53	NUM
easat-5418	183	14	0.000	0.000	NUM
easat-5418	183	15	address	address	NOUN
easat-5418	183	16	0.166	0.166	NUM
easat-5418	183	17	53	53	NUM
easat-5418	183	18	0.001	0.001	NUM
easat-5418	183	19	0.890	0.890	NUM
easat-5418	183	20	53	53	NUM
easat-5418	183	21	0.000	0.000	NUM
easat-5418	183	22	control	control	NOUN
easat-5418	183	23	0.182	0.182	NOUN
easat-5418	183	24	53	53	NUM
easat-5418	183	25	0.000	0.000	NUM
easat-5418	183	26	0.888	0.888	NUM
easat-5418	183	27	53	53	NUM
easat-5418	183	28	0.000	0.000	NUM
easat-5418	183	29	emotional	emotional	ADJ
easat-5418	183	30	0.161	0.161	NUM
easat-5418	183	31	53	53	NUM
easat-5418	183	32	0.001	0.001	NUM
easat-5418	183	33	0.877	0.877	NUM
easat-5418	183	34	53	53	NUM
easat-5418	183	35	0.000	0.000	NUM
easat-5418	183	36	affective	affective	NOUN
easat-5418	183	37	0.173	0.173	NUM
easat-5418	183	38	53	53	NUM
easat-5418	183	39	0.000	0.000	NUM
easat-5418	183	40	0.920	0.920	NUM
easat-5418	183	41	53	53	NUM
easat-5418	183	42	0.002	0.002	NUM
easat-5418	183	43	behavioral	behavioral	ADJ
easat-5418	183	44	0.125	0.125	NUM
easat-5418	183	45	53	53	NUM
easat-5418	183	46	0.039	0.039	NUM
easat-5418	183	47	0.871	0.871	NUM
easat-5418	183	48	53	53	NUM
easat-5418	183	49	0.000	0.000	NUM
easat-5418	183	50	process	process	NOUN
easat-5418	183	51	strategy	strategy	NOUN
easat-5418	183	52	0.145	0.145	NUM
easat-5418	183	53	53	53	NUM
easat-5418	183	54	0.007	0.007	NUM
easat-5418	183	55	0.927	0.927	NUM
easat-5418	183	56	53	53	NUM
easat-5418	183	57	0.003	0.003	NUM
easat-5418	183	58	customer	customer	NOUN
easat-5418	183	59	satisfaction	satisfaction	NOUN
easat-5418	183	60	0.143	0.143	NUM
easat-5418	183	61	53	53	NUM
easat-5418	183	62	0.008	0.008	NUM
easat-5418	183	63	0.889	0.889	NUM
easat-5418	183	64	53	53	NUM
easat-5418	183	65	0.000	0.000	NUM
easat-5418	183	66	the	the	DET
easat-5418	183	67	analysis	analysis	NOUN
easat-5418	183	68	presents	present	VERB
easat-5418	183	69	the	the	DET
easat-5418	183	70	results	result	NOUN
easat-5418	183	71	of	of	ADP
easat-5418	183	72	the	the	DET
easat-5418	183	73	normality	normality	NOUN
easat-5418	183	74	tests	test	NOUN
easat-5418	183	75	using	use	VERB
easat-5418	183	76	kolmogorov	kolmogorov	ADJ
easat-5418	183	77	-	-	PUNCT
easat-5418	183	78	smirnov	smirnov	NOUN
easat-5418	183	79	and	and	CCONJ
easat-5418	183	80	shapirowilk	shapirowilk	NOUN
easat-5418	183	81	tests	test	NOUN
easat-5418	183	82	for	for	ADP
easat-5418	183	83	different	different	ADJ
easat-5418	183	84	variables	variable	NOUN
easat-5418	183	85	.	.	PUNCT
easat-5418	184	1	these	these	DET
easat-5418	184	2	tests	test	NOUN
easat-5418	184	3	are	be	AUX
easat-5418	184	4	used	use	VERB
easat-5418	184	5	to	to	PART
easat-5418	184	6	assess	assess	VERB
easat-5418	184	7	whether	whether	SCONJ
easat-5418	184	8	a	a	DET
easat-5418	184	9	sample	sample	NOUN
easat-5418	184	10	follows	follow	VERB
easat-5418	184	11	a	a	DET
easat-5418	184	12	normal	normal	ADJ
easat-5418	184	13	distribution	distribution	NOUN
easat-5418	184	14	.	.	PUNCT
easat-5418	185	1	the	the	DET
easat-5418	185	2	"	"	PUNCT
easat-5418	185	3	statistical	statistical	ADJ
easat-5418	185	4	"	"	PUNCT
easat-5418	185	5	values	value	NOUN
easat-5418	185	6	correspond	correspond	VERB
easat-5418	185	7	to	to	ADP
easat-5418	185	8	the	the	DET
easat-5418	185	9	test	test	NOUN
easat-5418	185	10	statistics	statistic	NOUN
easat-5418	185	11	,	,	PUNCT
easat-5418	185	12	and	and	CCONJ
easat-5418	185	13	the	the	DET
easat-5418	185	14	"	"	PUNCT
easat-5418	185	15	sig	sig	NOUN
easat-5418	185	16	.	.	PUNCT
easat-5418	185	17	"	"	PUNCT
easat-5418	186	1	values	value	NOUN
easat-5418	186	2	represent	represent	VERB
easat-5418	186	3	the	the	DET
easat-5418	186	4	significance	significance	NOUN
easat-5418	186	5	levels	level	NOUN
easat-5418	186	6	associated	associate	VERB
easat-5418	186	7	with	with	ADP
easat-5418	186	8	the	the	DET
easat-5418	186	9	tests	test	NOUN
easat-5418	186	10	.	.	PUNCT
easat-5418	187	1	for	for	ADP
easat-5418	187	2	the	the	DET
easat-5418	187	3	variables	variable	NOUN
easat-5418	187	4	"	"	PUNCT
easat-5418	187	5	planning	planning	NOUN
easat-5418	187	6	,	,	PUNCT
easat-5418	187	7	"	"	PUNCT
easat-5418	187	8	"	"	PUNCT
easat-5418	187	9	organization	organization	NOUN
easat-5418	187	10	,	,	PUNCT
easat-5418	187	11	"	"	PUNCT
easat-5418	187	12	"	"	PUNCT
easat-5418	187	13	address	address	NOUN
easat-5418	187	14	,	,	PUNCT
easat-5418	187	15	"	"	PUNCT
easat-5418	187	16	"	"	PUNCT
easat-5418	187	17	control	control	NOUN
easat-5418	187	18	,	,	PUNCT
easat-5418	187	19	"	"	PUNCT
easat-5418	187	20	"	"	PUNCT
easat-5418	187	21	emotional	emotional	ADJ
easat-5418	187	22	,	,	PUNCT
easat-5418	187	23	"	"	PUNCT
easat-5418	187	24	"	"	PUNCT
easat-5418	187	25	affective	affective	NOUN
easat-5418	187	26	,	,	PUNCT
easat-5418	187	27	"	"	PUNCT
easat-5418	187	28	"	"	PUNCT
easat-5418	187	29	behavioral	behavioral	ADJ
easat-5418	187	30	,	,	PUNCT
easat-5418	187	31	"	"	PUNCT
easat-5418	187	32	"	"	PUNCT
easat-5418	187	33	process	process	NOUN
easat-5418	187	34	strategy	strategy	NOUN
easat-5418	187	35	,	,	PUNCT
easat-5418	187	36	"	"	PUNCT
easat-5418	187	37	and	and	CCONJ
easat-5418	187	38	"	"	PUNCT
easat-5418	187	39	customer	customer	NOUN
easat-5418	187	40	satisfaction	satisfaction	NOUN
easat-5418	187	41	,	,	PUNCT
easat-5418	187	42	"	"	PUNCT
easat-5418	187	43	both	both	CCONJ
easat-5418	187	44	the	the	DET
easat-5418	187	45	test	test	NOUN
easat-5418	187	46	statistic	statistic	NOUN
easat-5418	187	47	and	and	CCONJ
easat-5418	187	48	the	the	DET
easat-5418	187	49	corresponding	corresponding	ADJ
easat-5418	187	50	significance	significance	NOUN
easat-5418	187	51	value	value	NOUN
easat-5418	187	52	are	be	AUX
easat-5418	187	53	presented	present	VERB
easat-5418	187	54	for	for	ADP
easat-5418	187	55	both	both	CCONJ
easat-5418	187	56	the	the	DET
easat-5418	187	57	kolmogorovsmirnov	kolmogorovsmirnov	NOUN
easat-5418	187	58	and	and	CCONJ
easat-5418	187	59	shapiro	shapiro	NOUN
easat-5418	187	60	-	-	PUNCT
easat-5418	187	61	wilk	wilk	NOUN
easat-5418	187	62	tests	test	NOUN
easat-5418	187	63	.	.	PUNCT
easat-5418	188	1	in	in	ADP
easat-5418	188	2	general	general	ADJ
easat-5418	188	3	,	,	PUNCT
easat-5418	188	4	the	the	DET
easat-5418	188	5	significance	significance	NOUN
easat-5418	188	6	values	value	NOUN
easat-5418	188	7	(	(	PUNCT
easat-5418	188	8	sig	sig	NOUN
easat-5418	188	9	.	.	PUNCT
easat-5418	188	10	)	)	PUNCT
easat-5418	188	11	are	be	AUX
easat-5418	188	12	small	small	ADJ
easat-5418	188	13	in	in	ADP
easat-5418	188	14	most	most	ADJ
easat-5418	188	15	cases	case	NOUN
easat-5418	188	16	,	,	PUNCT
easat-5418	188	17	suggesting	suggest	VERB
easat-5418	188	18	that	that	SCONJ
easat-5418	188	19	the	the	DET
easat-5418	188	20	samples	sample	NOUN
easat-5418	188	21	do	do	AUX
easat-5418	188	22	not	not	PART
easat-5418	188	23	follow	follow	VERB
easat-5418	188	24	a	a	DET
easat-5418	188	25	normal	normal	ADJ
easat-5418	188	26	distribution	distribution	NOUN
easat-5418	188	27	.	.	PUNCT
easat-5418	189	1	this	this	PRON
easat-5418	189	2	could	could	AUX
easat-5418	189	3	impact	impact	VERB
easat-5418	189	4	the	the	DET
easat-5418	189	5	interpretation	interpretation	NOUN
easat-5418	189	6	of	of	ADP
easat-5418	189	7	certain	certain	ADJ
easat-5418	189	8	statistical	statistical	ADJ
easat-5418	189	9	analyses	analysis	NOUN
easat-5418	189	10	that	that	PRON
easat-5418	189	11	assume	assume	VERB
easat-5418	189	12	data	datum	NOUN
easat-5418	189	13	normality	normality	NOUN
easat-5418	189	14	.	.	PUNCT
easat-5418	190	1	therefore	therefore	ADV
easat-5418	190	2	,	,	PUNCT
easat-5418	190	3	it	it	PRON
easat-5418	190	4	might	might	AUX
easat-5418	190	5	be	be	AUX
easat-5418	190	6	necessary	necessary	ADJ
easat-5418	190	7	to	to	PART
easat-5418	190	8	consider	consider	VERB
easat-5418	190	9	alternative	alternative	ADJ
easat-5418	190	10	or	or	CCONJ
easat-5418	190	11	non	non	ADJ
easat-5418	190	12	-	-	ADJ
easat-5418	190	13	parametric	parametric	ADJ
easat-5418	190	14	statistical	statistical	ADJ
easat-5418	190	15	methods	method	NOUN
easat-5418	190	16	to	to	PART
easat-5418	190	17	analyze	analyze	VERB
easat-5418	190	18	these	these	DET
easat-5418	190	19	variables	variable	NOUN
easat-5418	190	20	.	.	PUNCT
easat-5418	191	1	1059	1059	NUM
easat-5418	191	2	edelweiss	edelweiss	PROPN
easat-5418	191	3	applied	apply	VERB
easat-5418	191	4	science	science	NOUN
easat-5418	191	5	and	and	CCONJ
easat-5418	191	6	technology	technology	NOUN
easat-5418	191	7	issn	issn	PROPN
easat-5418	191	8	:	:	PUNCT
easat-5418	191	9	2576	2576	NUM
easat-5418	191	10	-	-	SYM
easat-5418	191	11	8484	8484	NUM
easat-5418	191	12	vol	vol	NOUN
easat-5418	191	13	.	.	PROPN
easat-5418	192	1	9	9	NUM
easat-5418	192	2	,	,	PUNCT
easat-5418	192	3	no	no	INTJ
easat-5418	192	4	.	.	NOUN
easat-5418	193	1	3	3	NUM
easat-5418	193	2	:	:	SYM
easat-5418	193	3	1052	1052	NUM
easat-5418	193	4	-	-	SYM
easat-5418	193	5	1063	1063	NUM
easat-5418	193	6	,	,	PUNCT
easat-5418	193	7	2025	2025	NUM
easat-5418	193	8	doi	doi	NOUN
easat-5418	193	9	:	:	PUNCT
easat-5418	193	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	193	11	©	©	PROPN
easat-5418	193	12	2025	2025	NUM
easat-5418	193	13	by	by	ADP
easat-5418	193	14	the	the	DET
easat-5418	193	15	authors	author	NOUN
easat-5418	193	16	;	;	PUNCT
easat-5418	193	17	licensee	licensee	PROPN
easat-5418	193	18	learning	learn	VERB
easat-5418	193	19	gate	gate	NOUN
easat-5418	193	20	table	table	NOUN
easat-5418	193	21	5	5	NUM
easat-5418	193	22	.	.	PUNCT
easat-5418	194	1	correlations	correlation	NOUN
easat-5418	194	2	of	of	ADP
easat-5418	194	3	the	the	DET
easat-5418	194	4	variables	variable	NOUN
easat-5418	194	5	process	process	NOUN
easat-5418	194	6	strategies	strategy	NOUN
easat-5418	194	7	and	and	CCONJ
easat-5418	194	8	customer	customer	NOUN
easat-5418	194	9	satisfaction	satisfaction	NOUN
easat-5418	194	10	.	.	PUNCT
easat-5418	195	1	process	process	NOUN
easat-5418	195	2	strategy	strategy	NOUN
easat-5418	195	3	customer	customer	NOUN
easat-5418	195	4	satisfaction	satisfaction	NOUN
easat-5418	195	5	spearman	spearman	NOUN
easat-5418	195	6	's	's	PART
easat-5418	195	7	rho	rho	ADJ
easat-5418	195	8	process	process	NOUN
easat-5418	195	9	strategy	strategy	NOUN
easat-5418	195	10	correlation	correlation	NOUN
easat-5418	195	11	coefficient	coefficient	NOUN
easat-5418	195	12	1	1	NUM
easat-5418	195	13	0.782	0.782	NUM
easat-5418	195	14	*	*	NOUN
easat-5418	195	15	*	*	NOUN
easat-5418	195	16	sig	sig	X
easat-5418	195	17	.	.	PUNCT
easat-5418	196	1	(	(	PUNCT
easat-5418	196	2	bilateral	bilateral	ADJ
easat-5418	196	3	)	)	PUNCT
easat-5418	196	4	0	0	NUM
easat-5418	196	5	0	0	NUM
easat-5418	197	1	n	n	PRON
easat-5418	197	2	53	53	NUM
easat-5418	197	3	53	53	NUM
easat-5418	197	4	customer	customer	NOUN
easat-5418	197	5	satisfaction	satisfaction	NOUN
easat-5418	197	6	correlation	correlation	NOUN
easat-5418	197	7	coefficient	coefficient	NOUN
easat-5418	197	8	0.782	0.782	NUM
easat-5418	197	9	*	*	NOUN
easat-5418	197	10	*	*	PROPN
easat-5418	197	11	1	1	NUM
easat-5418	197	12	sig	sig	NOUN
easat-5418	197	13	.	.	PUNCT
easat-5418	198	1	(	(	PUNCT
easat-5418	198	2	bilateral	bilateral	ADJ
easat-5418	198	3	)	)	PUNCT
easat-5418	198	4	0	0	NUM
easat-5418	198	5	0	0	NUM
easat-5418	199	1	n	n	DET
easat-5418	199	2	53	53	NUM
easat-5418	199	3	53	53	NUM
easat-5418	199	4	we	we	PRON
easat-5418	199	5	observe	observe	VERB
easat-5418	199	6	in	in	ADP
easat-5418	199	7	the	the	DET
easat-5418	199	8	value	value	NOUN
easat-5418	199	9	table	table	NOUN
easat-5418	199	10	that	that	SCONJ
easat-5418	199	11	the	the	DET
easat-5418	199	12	level	level	NOUN
easat-5418	199	13	of	of	ADP
easat-5418	199	14	significance	significance	NOUN
easat-5418	199	15	according	accord	VERB
easat-5418	199	16	to	to	ADP
easat-5418	199	17	kolmogorov	kolmogorov	PROPN
easat-5418	199	18	-	-	PUNCT
easat-5418	199	19	smirnova	smirnova	PROPN
easat-5418	199	20	is	be	AUX
easat-5418	199	21	less	less	ADJ
easat-5418	199	22	than	than	ADP
easat-5418	199	23	0.05	0.05	NUM
easat-5418	199	24	,	,	PUNCT
easat-5418	199	25	therefore	therefore	ADV
easat-5418	199	26	,	,	PUNCT
easat-5418	199	27	there	there	PRON
easat-5418	199	28	is	be	VERB
easat-5418	199	29	a	a	DET
easat-5418	199	30	positive	positive	ADJ
easat-5418	199	31	correlation	correlation	NOUN
easat-5418	199	32	(	(	PUNCT
easat-5418	199	33	r=	r=	NOUN
easat-5418	199	34	0.782	0.782	NUM
easat-5418	199	35	)	)	PUNCT
easat-5418	199	36	between	between	ADP
easat-5418	199	37	the	the	DET
easat-5418	199	38	variables	variable	NOUN
easat-5418	199	39	process	process	NOUN
easat-5418	199	40	strategies	strategy	NOUN
easat-5418	199	41	and	and	CCONJ
easat-5418	199	42	customer	customer	NOUN
easat-5418	199	43	satisfaction	satisfaction	NOUN
easat-5418	199	44	.	.	PUNCT
easat-5418	200	1	table	table	NOUN
easat-5418	200	2	6	6	NUM
easat-5418	200	3	.	.	PUNCT
easat-5418	200	4	correlation	correlation	NOUN
easat-5418	200	5	motivational	motivational	NOUN
easat-5418	200	6	effect*communication	effect*communication	NOUN
easat-5418	200	7	planning	planning	NOUN
easat-5418	200	8	customer	customer	NOUN
easat-5418	200	9	satisfaction	satisfaction	NOUN
easat-5418	200	10	spearman	spearman	NOUN
easat-5418	200	11	's	's	PART
easat-5418	200	12	rho	rho	ADJ
easat-5418	200	13	planning	planning	NOUN
easat-5418	200	14	correlation	correlation	NOUN
easat-5418	200	15	coefficient	coefficient	NOUN
easat-5418	200	16	1.000	1.000	NUM
easat-5418	200	17	0.682	0.682	NUM
easat-5418	200	18	*	*	PUNCT
easat-5418	200	19	*	*	PUNCT
easat-5418	200	20	next	next	ADJ
easat-5418	200	21	(	(	PUNCT
easat-5418	200	22	bilateral	bilateral	ADJ
easat-5418	200	23	)	)	PUNCT
easat-5418	200	24	0.000	0.000	NUM
easat-5418	200	25	0.000	0.000	NUM
easat-5418	201	1	no	no	NOUN
easat-5418	201	2	.	.	PUNCT
easat-5418	202	1	53	53	NUM
easat-5418	202	2	53	53	NUM
easat-5418	202	3	customer	customer	NOUN
easat-5418	202	4	satisfaction	satisfaction	NOUN
easat-5418	202	5	correlation	correlation	NOUN
easat-5418	202	6	coefficient	coefficient	NOUN
easat-5418	202	7	0.682	0.682	PRON
easat-5418	202	8	*	*	PUNCT
easat-5418	202	9	*	*	NOUN
easat-5418	202	10	1.000	1.000	NUM
easat-5418	202	11	next	next	ADJ
easat-5418	202	12	(	(	PUNCT
easat-5418	202	13	bilateral	bilateral	ADJ
easat-5418	202	14	)	)	PUNCT
easat-5418	202	15	0.000	0.000	NUM
easat-5418	202	16	0.000	0.000	NUM
easat-5418	203	1	no	no	NOUN
easat-5418	203	2	.	.	PUNCT
easat-5418	204	1	53	53	NUM
easat-5418	204	2	53	53	NUM
easat-5418	204	3	the	the	DET
easat-5418	204	4	relationship	relationship	NOUN
easat-5418	204	5	between	between	ADP
easat-5418	204	6	the	the	DET
easat-5418	204	7	motivational	motivational	ADJ
easat-5418	204	8	effect	effect	NOUN
easat-5418	204	9	and	and	CCONJ
easat-5418	204	10	teamwork	teamwork	NOUN
easat-5418	204	11	in	in	ADP
easat-5418	204	12	the	the	DET
easat-5418	204	13	workers	worker	NOUN
easat-5418	204	14	of	of	ADP
easat-5418	204	15	a	a	DET
easat-5418	204	16	company	company	NOUN
easat-5418	204	17	shows	show	VERB
easat-5418	204	18	that	that	SCONJ
easat-5418	204	19	75	75	NUM
easat-5418	204	20	%	%	NOUN
easat-5418	204	21	of	of	ADP
easat-5418	204	22	those	those	PRON
easat-5418	204	23	surveyed	survey	VERB
easat-5418	204	24	with	with	ADP
easat-5418	204	25	a	a	DET
easat-5418	204	26	medium	medium	ADJ
easat-5418	204	27	motivational	motivational	ADJ
easat-5418	204	28	effect	effect	NOUN
easat-5418	204	29	belonged	belong	VERB
easat-5418	204	30	to	to	ADP
easat-5418	204	31	medium	medium	ADJ
easat-5418	204	32	-	-	PUNCT
easat-5418	204	33	level	level	NOUN
easat-5418	204	34	work	work	NOUN
easat-5418	204	35	teams	team	NOUN
easat-5418	204	36	,	,	PUNCT
easat-5418	204	37	while	while	SCONJ
easat-5418	204	38	only	only	ADV
easat-5418	204	39	21.3	21.3	NUM
easat-5418	204	40	%	%	NOUN
easat-5418	204	41	were	be	AUX
easat-5418	204	42	part	part	NOUN
easat-5418	204	43	of	of	ADP
easat-5418	204	44	teams	team	NOUN
easat-5418	204	45	.	.	PUNCT
easat-5418	205	1	high	high	ADJ
easat-5418	205	2	level	level	NOUN
easat-5418	205	3	and	and	CCONJ
easat-5418	205	4	3.8	3.8	NUM
easat-5418	205	5	%	%	NOUN
easat-5418	205	6	belonged	belong	VERB
easat-5418	205	7	to	to	ADP
easat-5418	205	8	low	low	ADJ
easat-5418	205	9	level	level	NOUN
easat-5418	205	10	teams	team	NOUN
easat-5418	205	11	.	.	PUNCT
easat-5418	206	1	in	in	ADP
easat-5418	206	2	addition	addition	NOUN
easat-5418	206	3	,	,	PUNCT
easat-5418	206	4	workers	worker	NOUN
easat-5418	206	5	with	with	ADP
easat-5418	206	6	a	a	DET
easat-5418	206	7	high	high	ADJ
easat-5418	206	8	motivational	motivational	ADJ
easat-5418	206	9	effect	effect	NOUN
easat-5418	206	10	tend	tend	VERB
easat-5418	206	11	to	to	PART
easat-5418	206	12	belong	belong	VERB
easat-5418	206	13	to	to	ADP
easat-5418	206	14	highly	highly	ADV
easat-5418	206	15	competitive	competitive	ADJ
easat-5418	206	16	teams	team	NOUN
easat-5418	206	17	in	in	ADP
easat-5418	206	18	16.3	16.3	NUM
easat-5418	206	19	%	%	NOUN
easat-5418	206	20	and	and	CCONJ
easat-5418	206	21	8.8	8.8	NUM
easat-5418	206	22	%	%	NOUN
easat-5418	206	23	are	be	AUX
easat-5418	206	24	part	part	NOUN
easat-5418	206	25	of	of	ADP
easat-5418	206	26	mid	mid	ADJ
easat-5418	206	27	-	-	ADJ
easat-5418	206	28	level	level	ADJ
easat-5418	206	29	teams	team	NOUN
easat-5418	206	30	.	.	PUNCT
easat-5418	207	1	these	these	DET
easat-5418	207	2	results	result	NOUN
easat-5418	207	3	suggest	suggest	VERB
easat-5418	207	4	a	a	DET
easat-5418	207	5	direct	direct	ADJ
easat-5418	207	6	relationship	relationship	NOUN
easat-5418	207	7	between	between	ADP
easat-5418	207	8	the	the	DET
easat-5418	207	9	level	level	NOUN
easat-5418	207	10	of	of	ADP
easat-5418	207	11	motivation	motivation	NOUN
easat-5418	207	12	and	and	CCONJ
easat-5418	207	13	the	the	DET
easat-5418	207	14	type	type	NOUN
easat-5418	207	15	of	of	ADP
easat-5418	207	16	team	team	NOUN
easat-5418	207	17	in	in	ADP
easat-5418	207	18	which	which	PRON
easat-5418	207	19	employees	employee	NOUN
easat-5418	207	20	work	work	VERB
easat-5418	207	21	.	.	PUNCT
easat-5418	208	1	table	table	NOUN
easat-5418	208	2	7	7	NUM
easat-5418	208	3	.	.	PUNCT
easat-5418	209	1	correlations	correlation	NOUN
easat-5418	209	2	of	of	ADP
easat-5418	209	3	the	the	DET
easat-5418	209	4	organization	organization	NOUN
easat-5418	209	5	dimension	dimension	NOUN
easat-5418	209	6	with	with	ADP
easat-5418	209	7	the	the	DET
easat-5418	209	8	variable	variable	ADJ
easat-5418	209	9	customer	customer	NOUN
easat-5418	209	10	satisfaction	satisfaction	NOUN
easat-5418	209	11	.	.	PUNCT
easat-5418	210	1	organization	organization	NOUN
easat-5418	210	2	customer	customer	NOUN
easat-5418	210	3	satisfaction	satisfaction	NOUN
easat-5418	210	4	spearman	spearman	NOUN
easat-5418	210	5	's	's	PART
easat-5418	210	6	rho	rho	ADJ
easat-5418	210	7	organization	organization	NOUN
easat-5418	210	8	correlation	correlation	NOUN
easat-5418	210	9	coefficient	coefficient	VERB
easat-5418	210	10	1.000	1.000	NUM
easat-5418	210	11	0.767	0.767	NUM
easat-5418	210	12	*	*	PUNCT
easat-5418	210	13	*	*	PUNCT
easat-5418	210	14	next	next	ADJ
easat-5418	210	15	(	(	PUNCT
easat-5418	210	16	bilateral	bilateral	ADJ
easat-5418	210	17	)	)	PUNCT
easat-5418	210	18	0.000	0.000	NUM
easat-5418	210	19	0.000	0.000	NUM
easat-5418	211	1	no	no	NOUN
easat-5418	211	2	.	.	PUNCT
easat-5418	212	1	53	53	NUM
easat-5418	212	2	53	53	NUM
easat-5418	212	3	customer	customer	NOUN
easat-5418	212	4	satisfaction	satisfaction	NOUN
easat-5418	212	5	correlation	correlation	NOUN
easat-5418	212	6	coefficient	coefficient	NOUN
easat-5418	212	7	0.767	0.767	NUM
easat-5418	212	8	*	*	X
easat-5418	212	9	*	*	PROPN
easat-5418	212	10	1.000	1.000	NUM
easat-5418	212	11	next	next	ADJ
easat-5418	212	12	(	(	PUNCT
easat-5418	212	13	bilateral	bilateral	ADJ
easat-5418	212	14	)	)	PUNCT
easat-5418	212	15	0.000	0.000	NUM
easat-5418	212	16	0.000	0.000	NUM
easat-5418	213	1	no	no	NOUN
easat-5418	213	2	.	.	PUNCT
easat-5418	214	1	53	53	NUM
easat-5418	214	2	53	53	NUM
easat-5418	214	3	we	we	PRON
easat-5418	214	4	observe	observe	VERB
easat-5418	214	5	in	in	ADP
easat-5418	214	6	the	the	DET
easat-5418	214	7	value	value	NOUN
easat-5418	214	8	table	table	NOUN
easat-5418	214	9	6	6	NUM
easat-5418	214	10	that	that	SCONJ
easat-5418	214	11	the	the	DET
easat-5418	214	12	significance	significance	NOUN
easat-5418	214	13	level	level	NOUN
easat-5418	214	14	according	accord	VERB
easat-5418	214	15	to	to	ADP
easat-5418	214	16	kolmogorov	kolmogorov	PROPN
easat-5418	214	17	-	-	PUNCT
easat-5418	214	18	smirnova	smirnova	PROPN
easat-5418	214	19	is	be	AUX
easat-5418	214	20	less	less	ADJ
easat-5418	214	21	than	than	ADP
easat-5418	214	22	0.05	0.05	NUM
easat-5418	214	23	,	,	PUNCT
easat-5418	214	24	therefore	therefore	ADV
easat-5418	214	25	,	,	PUNCT
easat-5418	214	26	there	there	PRON
easat-5418	214	27	is	be	VERB
easat-5418	214	28	a	a	DET
easat-5418	214	29	positive	positive	ADJ
easat-5418	214	30	correlation	correlation	NOUN
easat-5418	214	31	(	(	PUNCT
easat-5418	214	32	r=	r=	ADJ
easat-5418	214	33	0.767	0.767	NUM
easat-5418	214	34	)	)	PUNCT
easat-5418	214	35	between	between	ADP
easat-5418	214	36	the	the	DET
easat-5418	214	37	organization	organization	NOUN
easat-5418	214	38	dimension	dimension	NOUN
easat-5418	214	39	and	and	CCONJ
easat-5418	214	40	customer	customer	NOUN
easat-5418	214	41	satisfaction	satisfaction	NOUN
easat-5418	214	42	.	.	PUNCT
easat-5418	215	1	we	we	PRON
easat-5418	215	2	observe	observe	VERB
easat-5418	215	3	in	in	ADP
easat-5418	215	4	the	the	DET
easat-5418	215	5	value	value	NOUN
easat-5418	215	6	table	table	NOUN
easat-5418	215	7	7	7	NUM
easat-5418	215	8	that	that	SCONJ
easat-5418	215	9	the	the	DET
easat-5418	215	10	significance	significance	NOUN
easat-5418	215	11	level	level	NOUN
easat-5418	215	12	according	accord	VERB
easat-5418	215	13	to	to	ADP
easat-5418	215	14	kolmogorov	kolmogorov	PROPN
easat-5418	215	15	-	-	PUNCT
easat-5418	215	16	smirnova	smirnova	PROPN
easat-5418	215	17	is	be	AUX
easat-5418	215	18	less	less	ADJ
easat-5418	215	19	than	than	ADP
easat-5418	215	20	0.05	0.05	NUM
easat-5418	215	21	,	,	PUNCT
easat-5418	215	22	therefore	therefore	ADV
easat-5418	215	23	,	,	PUNCT
easat-5418	215	24	there	there	PRON
easat-5418	215	25	is	be	VERB
easat-5418	215	26	a	a	DET
easat-5418	215	27	positive	positive	ADJ
easat-5418	215	28	correlation	correlation	NOUN
easat-5418	215	29	(	(	PUNCT
easat-5418	215	30	r=	r=	ADJ
easat-5418	215	31	0.491	0.491	NUM
easat-5418	215	32	)	)	PUNCT
easat-5418	215	33	between	between	ADP
easat-5418	215	34	the	the	DET
easat-5418	215	35	organization	organization	NOUN
easat-5418	215	36	dimension	dimension	NOUN
easat-5418	215	37	and	and	CCONJ
easat-5418	215	38	customer	customer	NOUN
easat-5418	215	39	satisfaction	satisfaction	NOUN
easat-5418	215	40	.	.	PUNCT
easat-5418	216	1	1060	1060	NUM
easat-5418	216	2	edelweiss	edelweiss	PROPN
easat-5418	216	3	applied	apply	VERB
easat-5418	216	4	science	science	NOUN
easat-5418	216	5	and	and	CCONJ
easat-5418	216	6	technology	technology	NOUN
easat-5418	216	7	issn	issn	PROPN
easat-5418	216	8	:	:	PUNCT
easat-5418	216	9	2576	2576	NUM
easat-5418	216	10	-	-	SYM
easat-5418	216	11	8484	8484	NUM
easat-5418	216	12	vol	vol	NOUN
easat-5418	216	13	.	.	PROPN
easat-5418	217	1	9	9	NUM
easat-5418	217	2	,	,	PUNCT
easat-5418	217	3	no	no	INTJ
easat-5418	217	4	.	.	NOUN
easat-5418	218	1	3	3	NUM
easat-5418	218	2	:	:	SYM
easat-5418	218	3	1052	1052	NUM
easat-5418	218	4	-	-	SYM
easat-5418	218	5	1063	1063	NUM
easat-5418	218	6	,	,	PUNCT
easat-5418	218	7	2025	2025	NUM
easat-5418	218	8	doi	doi	NOUN
easat-5418	218	9	:	:	PUNCT
easat-5418	218	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	218	11	©	©	PROPN
easat-5418	218	12	2025	2025	NUM
easat-5418	218	13	by	by	ADP
easat-5418	218	14	the	the	DET
easat-5418	218	15	authors	author	NOUN
easat-5418	218	16	;	;	PUNCT
easat-5418	218	17	licensee	licensee	PROPN
easat-5418	218	18	learning	learn	VERB
easat-5418	218	19	gate	gate	NOUN
easat-5418	218	20	table	table	NOUN
easat-5418	218	21	8	8	NUM
easat-5418	218	22	.	.	PUNCT
easat-5418	219	1	correlations	correlation	NOUN
easat-5418	219	2	of	of	ADP
easat-5418	219	3	the	the	DET
easat-5418	219	4	direction	direction	NOUN
easat-5418	219	5	dimension	dimension	NOUN
easat-5418	219	6	with	with	ADP
easat-5418	219	7	the	the	DET
easat-5418	219	8	variable	variable	ADJ
easat-5418	219	9	customer	customer	NOUN
easat-5418	219	10	satisfaction	satisfaction	NOUN
easat-5418	219	11	.	.	PUNCT
easat-5418	220	1	control	control	NOUN
easat-5418	220	2	customer	customer	NOUN
easat-5418	220	3	satisfaction	satisfaction	NOUN
easat-5418	220	4	spearman	spearman	NOUN
easat-5418	220	5	's	's	PART
easat-5418	220	6	rho	rho	ADJ
easat-5418	220	7	control	control	NOUN
easat-5418	220	8	correlation	correlation	NOUN
easat-5418	220	9	coefficient	coefficient	NOUN
easat-5418	220	10	1.000	1.000	NUM
easat-5418	220	11	0.637	0.637	NUM
easat-5418	220	12	*	*	PUNCT
easat-5418	220	13	*	*	PUNCT
easat-5418	221	1	next	next	ADJ
easat-5418	221	2	(	(	PUNCT
easat-5418	221	3	bilateral	bilateral	ADJ
easat-5418	221	4	)	)	PUNCT
easat-5418	221	5	0.000	0.000	NUM
easat-5418	221	6	0.000	0.000	NUM
easat-5418	222	1	no	no	NOUN
easat-5418	222	2	.	.	PUNCT
easat-5418	223	1	53	53	NUM
easat-5418	223	2	53	53	NUM
easat-5418	223	3	customer	customer	NOUN
easat-5418	223	4	satisfaction	satisfaction	NOUN
easat-5418	223	5	correlation	correlation	NOUN
easat-5418	223	6	coefficient	coefficient	NOUN
easat-5418	223	7	0.637	0.637	NUM
easat-5418	223	8	*	*	PUNCT
easat-5418	223	9	*	*	PROPN
easat-5418	223	10	1.000	1.000	NUM
easat-5418	223	11	next	next	ADJ
easat-5418	223	12	(	(	PUNCT
easat-5418	223	13	bilateral	bilateral	ADJ
easat-5418	223	14	)	)	PUNCT
easat-5418	223	15	0.000	0.000	NUM
easat-5418	223	16	0.000	0.000	NUM
easat-5418	224	1	no	no	NOUN
easat-5418	224	2	.	.	PUNCT
easat-5418	225	1	53	53	NUM
easat-5418	225	2	53	53	NUM
easat-5418	225	3	we	we	PRON
easat-5418	225	4	observe	observe	VERB
easat-5418	225	5	in	in	ADP
easat-5418	225	6	the	the	DET
easat-5418	225	7	value	value	NOUN
easat-5418	225	8	table	table	NOUN
easat-5418	225	9	8	8	NUM
easat-5418	225	10	that	that	SCONJ
easat-5418	225	11	the	the	DET
easat-5418	225	12	significance	significance	NOUN
easat-5418	225	13	level	level	NOUN
easat-5418	225	14	according	accord	VERB
easat-5418	225	15	to	to	ADP
easat-5418	225	16	kolmogorov	kolmogorov	PROPN
easat-5418	225	17	-	-	PUNCT
easat-5418	225	18	smirnova	smirnova	PROPN
easat-5418	225	19	is	be	AUX
easat-5418	225	20	less	less	ADJ
easat-5418	225	21	than	than	ADP
easat-5418	225	22	0.05	0.05	NUM
easat-5418	225	23	,	,	PUNCT
easat-5418	225	24	therefore	therefore	ADV
easat-5418	225	25	,	,	PUNCT
easat-5418	225	26	there	there	PRON
easat-5418	225	27	is	be	VERB
easat-5418	225	28	a	a	DET
easat-5418	225	29	positive	positive	ADJ
easat-5418	225	30	correlation	correlation	NOUN
easat-5418	225	31	(	(	PUNCT
easat-5418	225	32	r=	r=	ADJ
easat-5418	225	33	0.637	0.637	NUM
easat-5418	225	34	)	)	PUNCT
easat-5418	225	35	between	between	ADP
easat-5418	225	36	the	the	DET
easat-5418	225	37	organization	organization	NOUN
easat-5418	225	38	dimension	dimension	NOUN
easat-5418	225	39	and	and	CCONJ
easat-5418	225	40	customer	customer	NOUN
easat-5418	225	41	satisfaction	satisfaction	NOUN
easat-5418	225	42	.	.	PUNCT
easat-5418	226	1	5	5	X
easat-5418	226	2	.	.	X
easat-5418	226	3	discussion	discussion	NOUN
easat-5418	226	4	in	in	ADP
easat-5418	226	5	the	the	DET
easat-5418	226	6	present	present	ADJ
easat-5418	226	7	investigation	investigation	NOUN
easat-5418	226	8	,	,	PUNCT
easat-5418	226	9	as	as	ADP
easat-5418	226	10	a	a	DET
easat-5418	226	11	result	result	NOUN
easat-5418	226	12	,	,	PUNCT
easat-5418	226	13	the	the	DET
easat-5418	226	14	analysis	analysis	NOUN
easat-5418	226	15	of	of	ADP
easat-5418	226	16	the	the	DET
easat-5418	226	17	results	result	NOUN
easat-5418	226	18	obtained	obtain	VERB
easat-5418	226	19	in	in	ADP
easat-5418	226	20	relation	relation	NOUN
easat-5418	226	21	to	to	ADP
easat-5418	226	22	the	the	DET
easat-5418	226	23	object	object	NOUN
easat-5418	226	24	of	of	ADP
easat-5418	226	25	study	study	NOUN
easat-5418	226	26	described	describe	VERB
easat-5418	226	27	previously	previously	ADV
easat-5418	226	28	in	in	ADP
easat-5418	226	29	the	the	DET
easat-5418	226	30	report	report	NOUN
easat-5418	226	31	was	be	AUX
easat-5418	226	32	carried	carry	VERB
easat-5418	226	33	out	out	ADP
easat-5418	226	34	:	:	PUNCT
easat-5418	226	35	with	with	ADP
easat-5418	226	36	the	the	DET
easat-5418	226	37	general	general	ADJ
easat-5418	226	38	objective	objective	NOUN
easat-5418	226	39	:	:	PUNCT
easat-5418	226	40	find	find	VERB
easat-5418	226	41	the	the	DET
easat-5418	226	42	existing	exist	VERB
easat-5418	226	43	correlation	correlation	NOUN
easat-5418	226	44	of	of	ADP
easat-5418	226	45	process	process	NOUN
easat-5418	226	46	strategies	strategy	NOUN
easat-5418	226	47	and	and	CCONJ
easat-5418	226	48	customer	customer	NOUN
easat-5418	226	49	satisfaction	satisfaction	NOUN
easat-5418	226	50	,	,	PUNCT
easat-5418	226	51	in	in	ADP
easat-5418	226	52	a	a	DET
easat-5418	226	53	private	private	ADJ
easat-5418	226	54	automotive	automotive	ADJ
easat-5418	226	55	organization	organization	NOUN
easat-5418	226	56	chiclayo	chiclayo	NOUN
easat-5418	226	57	;	;	PUNCT
easat-5418	226	58	it	it	PRON
easat-5418	226	59	was	be	AUX
easat-5418	226	60	determined	determine	VERB
easat-5418	226	61	that	that	SCONJ
easat-5418	226	62	in	in	ADP
easat-5418	226	63	the	the	DET
easat-5418	226	64	value	value	NOUN
easat-5418	226	65	table	table	NOUN
easat-5418	226	66	4	4	NUM
easat-5418	226	67	that	that	SCONJ
easat-5418	226	68	the	the	DET
easat-5418	226	69	significance	significance	NOUN
easat-5418	226	70	level	level	NOUN
easat-5418	226	71	according	accord	VERB
easat-5418	226	72	to	to	ADP
easat-5418	226	73	kolmogorov	kolmogorov	PROPN
easat-5418	226	74	-	-	PUNCT
easat-5418	226	75	smirnova	smirnova	PROPN
easat-5418	226	76	is	be	AUX
easat-5418	226	77	less	less	ADJ
easat-5418	226	78	than	than	ADP
easat-5418	226	79	0.05	0.05	NUM
easat-5418	226	80	,	,	PUNCT
easat-5418	226	81	therefore	therefore	ADV
easat-5418	226	82	,	,	PUNCT
easat-5418	226	83	it	it	PRON
easat-5418	226	84	was	be	AUX
easat-5418	226	85	demonstrated	demonstrate	VERB
easat-5418	226	86	that	that	SCONJ
easat-5418	226	87	there	there	PRON
easat-5418	226	88	was	be	VERB
easat-5418	226	89	a	a	DET
easat-5418	226	90	positive	positive	ADJ
easat-5418	226	91	correlation	correlation	NOUN
easat-5418	226	92	(	(	PUNCT
easat-5418	226	93	r=	r=	NOUN
easat-5418	226	94	0.782	0.782	NUM
easat-5418	226	95	)	)	PUNCT
easat-5418	226	96	between	between	ADP
easat-5418	226	97	the	the	DET
easat-5418	226	98	variables	variable	NOUN
easat-5418	226	99	process	process	NOUN
easat-5418	226	100	strategies	strategy	NOUN
easat-5418	226	101	and	and	CCONJ
easat-5418	226	102	customer	customer	NOUN
easat-5418	226	103	satisfaction	satisfaction	NOUN
easat-5418	226	104	;	;	PUNCT
easat-5418	226	105	the	the	DET
easat-5418	226	106	same	same	ADJ
easat-5418	226	107	results	result	NOUN
easat-5418	226	108	that	that	PRON
easat-5418	226	109	are	be	AUX
easat-5418	226	110	similar	similar	ADJ
easat-5418	226	111	to	to	ADP
easat-5418	226	112	the	the	DET
easat-5418	226	113	data	datum	NOUN
easat-5418	226	114	from	from	ADP
easat-5418	226	115	the	the	DET
easat-5418	226	116	study	study	NOUN
easat-5418	226	117	by	by	ADP
easat-5418	226	118	(	(	PUNCT
easat-5418	226	119	2022	2022	NUM
easat-5418	226	120	)	)	PUNCT
easat-5418	226	121	who	who	PRON
easat-5418	226	122	,	,	PUNCT
easat-5418	226	123	in	in	ADP
easat-5418	226	124	his	his	PRON
easat-5418	226	125	investigation	investigation	NOUN
easat-5418	226	126	,	,	PUNCT
easat-5418	226	127	used	use	VERB
easat-5418	226	128	the	the	DET
easat-5418	226	129	instruments	instrument	NOUN
easat-5418	226	130	such	such	ADJ
easat-5418	226	131	as	as	ADP
easat-5418	226	132	the	the	DET
easat-5418	226	133	survey	survey	NOUN
easat-5418	226	134	technique	technique	NOUN
easat-5418	226	135	,	,	PUNCT
easat-5418	226	136	where	where	SCONJ
easat-5418	226	137	it	it	PRON
easat-5418	226	138	allows	allow	VERB
easat-5418	226	139	collecting	collect	VERB
easat-5418	226	140	testimony	testimony	NOUN
easat-5418	226	141	from	from	ADP
easat-5418	226	142	the	the	DET
easat-5418	226	143	representation	representation	NOUN
easat-5418	226	144	of	of	ADP
easat-5418	226	145	questions	question	NOUN
easat-5418	226	146	and	and	CCONJ
easat-5418	226	147	thereby	thereby	ADV
easat-5418	226	148	knowing	know	VERB
easat-5418	226	149	what	what	PRON
easat-5418	226	150	the	the	DET
easat-5418	226	151	participants	participant	NOUN
easat-5418	226	152	think	think	VERB
easat-5418	226	153	.	.	PUNCT
easat-5418	227	1	customers	customer	NOUN
easat-5418	227	2	regarding	regard	VERB
easat-5418	227	3	the	the	DET
easat-5418	227	4	service	service	NOUN
easat-5418	227	5	of	of	ADP
easat-5418	227	6	the	the	DET
easat-5418	227	7	company	company	NOUN
easat-5418	227	8	at	at	ADP
easat-5418	227	9	the	the	DET
easat-5418	227	10	time	time	NOUN
easat-5418	227	11	of	of	ADP
easat-5418	227	12	purchase	purchase	NOUN
easat-5418	227	13	of	of	ADP
easat-5418	227	14	their	their	PRON
easat-5418	227	15	spare	spare	ADJ
easat-5418	227	16	parts	part	NOUN
easat-5418	227	17	.	.	PUNCT
easat-5418	228	1	on	on	ADP
easat-5418	228	2	the	the	DET
easat-5418	228	3	other	other	ADJ
easat-5418	228	4	hand	hand	NOUN
easat-5418	228	5	,	,	PUNCT
easat-5418	228	6	a	a	DET
easat-5418	228	7	particular	particular	ADJ
easat-5418	228	8	difference	difference	NOUN
easat-5418	228	9	was	be	AUX
easat-5418	228	10	found	find	VERB
easat-5418	228	11	in	in	ADP
easat-5418	228	12	terms	term	NOUN
easat-5418	228	13	of	of	ADP
easat-5418	228	14	the	the	DET
easat-5418	228	15	methodology	methodology	NOUN
easat-5418	228	16	used	use	VERB
easat-5418	228	17	by	by	ADP
easat-5418	228	18	,	,	PUNCT
easat-5418	228	19	according	accord	VERB
easat-5418	228	20	to	to	ADP
easat-5418	228	21	bejarano	bejarano	PROPN
easat-5418	229	1	[	[	X
easat-5418	229	2	21	21	NUM
easat-5418	229	3	]	]	PUNCT
easat-5418	229	4	who	who	PRON
easat-5418	229	5	in	in	ADP
easat-5418	229	6	his	his	PRON
easat-5418	229	7	research	research	NOUN
easat-5418	229	8	used	use	VERB
easat-5418	229	9	an	an	DET
easat-5418	229	10	interrogation	interrogation	NOUN
easat-5418	229	11	through	through	ADP
easat-5418	229	12	inquiry	inquiry	NOUN
easat-5418	229	13	,	,	PUNCT
easat-5418	229	14	this	this	PRON
easat-5418	229	15	was	be	AUX
easat-5418	229	16	applied	apply	VERB
easat-5418	229	17	virtually	virtually	ADV
easat-5418	229	18	,	,	PUNCT
easat-5418	229	19	for	for	ADP
easat-5418	229	20	which	which	PRON
easat-5418	229	21	telephone	telephone	NOUN
easat-5418	229	22	contact	contact	NOUN
easat-5418	229	23	was	be	AUX
easat-5418	229	24	made	make	VERB
easat-5418	229	25	with	with	ADP
easat-5418	229	26	the	the	DET
easat-5418	229	27	client	client	NOUN
easat-5418	229	28	,	,	PUNCT
easat-5418	229	29	through	through	ADP
easat-5418	229	30	the	the	DET
easat-5418	229	31	database	database	NOUN
easat-5418	229	32	,	,	PUNCT
easat-5418	229	33	where	where	SCONJ
easat-5418	229	34	they	they	PRON
easat-5418	229	35	were	be	AUX
easat-5418	229	36	asked	ask	VERB
easat-5418	229	37	to	to	PART
easat-5418	229	38	participate	participate	VERB
easat-5418	229	39	,	,	PUNCT
easat-5418	229	40	to	to	PART
easat-5418	229	41	later	later	ADV
easat-5418	229	42	send	send	VERB
easat-5418	229	43	the	the	DET
easat-5418	229	44	questionnaire	questionnaire	NOUN
easat-5418	229	45	via	via	ADP
easat-5418	229	46	email	email	NOUN
easat-5418	229	47	,	,	PUNCT
easat-5418	229	48	using	use	VERB
easat-5418	229	49	the	the	DET
easat-5418	229	50	google	google	PROPN
easat-5418	229	51	forms	form	NOUN
easat-5418	229	52	platform	platform	NOUN
easat-5418	229	53	.	.	PUNCT
easat-5418	230	1	in	in	ADP
easat-5418	230	2	both	both	DET
easat-5418	230	3	investigations	investigation	NOUN
easat-5418	230	4	indicated	indicate	VERB
easat-5418	230	5	above	above	ADV
easat-5418	230	6	,	,	PUNCT
easat-5418	230	7	in	in	ADP
easat-5418	230	8	relation	relation	NOUN
easat-5418	230	9	to	to	ADP
easat-5418	230	10	our	our	PRON
easat-5418	230	11	study	study	NOUN
easat-5418	230	12	work	work	NOUN
easat-5418	230	13	,	,	PUNCT
easat-5418	230	14	the	the	DET
easat-5418	230	15	effect	effect	NOUN
easat-5418	230	16	was	be	AUX
easat-5418	230	17	reached	reach	VERB
easat-5418	230	18	,	,	PUNCT
easat-5418	230	19	that	that	SCONJ
easat-5418	230	20	there	there	PRON
easat-5418	230	21	is	be	VERB
easat-5418	230	22	an	an	DET
easat-5418	230	23	important	important	ADJ
easat-5418	230	24	correlation	correlation	NOUN
easat-5418	230	25	between	between	ADP
easat-5418	230	26	the	the	DET
easat-5418	230	27	2	2	NUM
easat-5418	230	28	variants	variant	NOUN
easat-5418	230	29	,	,	PUNCT
easat-5418	230	30	based	base	VERB
easat-5418	230	31	on	on	ADP
easat-5418	230	32	customer	customer	NOUN
easat-5418	230	33	satisfaction	satisfaction	NOUN
easat-5418	230	34	,	,	PUNCT
easat-5418	230	35	in	in	ADP
easat-5418	230	36	addition	addition	NOUN
easat-5418	230	37	both	both	PRON
easat-5418	230	38	were	be	AUX
easat-5418	230	39	from	from	ADP
easat-5418	230	40	the	the	DET
easat-5418	230	41	rho	rho	ADJ
easat-5418	230	42	-	-	PUNCT
easat-5418	230	43	spearman	spearman	NOUN
easat-5418	230	44	relationship	relationship	NOUN
easat-5418	230	45	test	test	NOUN
easat-5418	230	46	,	,	PUNCT
easat-5418	230	47	the	the	DET
easat-5418	230	48	result	result	NOUN
easat-5418	230	49	is	be	AUX
easat-5418	230	50	less	less	ADJ
easat-5418	230	51	than	than	ADP
easat-5418	230	52	0.05	0.05	NUM
easat-5418	230	53	,	,	PUNCT
easat-5418	230	54	denoting	denote	VERB
easat-5418	230	55	the	the	DET
easat-5418	230	56	rejection	rejection	NOUN
easat-5418	230	57	of	of	ADP
easat-5418	230	58	the	the	DET
easat-5418	230	59	null	null	ADJ
easat-5418	230	60	hypothesis	hypothesis	NOUN
easat-5418	230	61	ho	ho	PROPN
easat-5418	230	62	.	.	PROPN
easat-5418	231	1	next	next	ADV
easat-5418	231	2	,	,	PUNCT
easat-5418	231	3	it	it	PRON
easat-5418	231	4	was	be	AUX
easat-5418	231	5	obtained	obtain	VERB
easat-5418	231	6	that	that	SCONJ
easat-5418	231	7	from	from	ADP
easat-5418	231	8	the	the	DET
easat-5418	231	9	investigations	investigation	NOUN
easat-5418	231	10	of	of	ADP
easat-5418	231	11	dioses	dioses	PROPN
easat-5418	231	12	and	and	CCONJ
easat-5418	231	13	vega	vega	PROPN
easat-5418	232	1	[	[	X
easat-5418	232	2	23	23	NUM
easat-5418	232	3	]	]	PUNCT
easat-5418	232	4	who	who	PRON
easat-5418	232	5	in	in	ADP
easat-5418	232	6	their	their	PRON
easat-5418	232	7	research	research	NOUN
easat-5418	232	8	developed	develop	VERB
easat-5418	232	9	user	user	NOUN
easat-5418	232	10	complacency	complacency	NOUN
easat-5418	232	11	in	in	ADP
easat-5418	232	12	the	the	DET
easat-5418	232	13	sale	sale	NOUN
easat-5418	232	14	of	of	ADP
easat-5418	232	15	automotive	automotive	ADJ
easat-5418	232	16	auto	auto	NOUN
easat-5418	232	17	parts	part	NOUN
easat-5418	232	18	in	in	ADP
easat-5418	232	19	the	the	DET
easat-5418	232	20	province	province	NOUN
easat-5418	232	21	of	of	ADP
easat-5418	232	22	trujillo	trujillo	PROPN
easat-5418	232	23	,	,	PUNCT
easat-5418	232	24	seeking	seek	VERB
easat-5418	232	25	to	to	PART
easat-5418	232	26	resolve	resolve	VERB
easat-5418	232	27	the	the	DET
easat-5418	232	28	correlation	correlation	NOUN
easat-5418	232	29	in	in	ADP
easat-5418	232	30	inventory	inventory	NOUN
easat-5418	232	31	diligence	diligence	NOUN
easat-5418	232	32	with	with	ADP
easat-5418	232	33	complacency	complacency	NOUN
easat-5418	232	34	.	.	PUNCT
easat-5418	233	1	of	of	ADP
easat-5418	233	2	consumers	consumer	NOUN
easat-5418	233	3	in	in	ADP
easat-5418	233	4	companies	company	NOUN
easat-5418	233	5	in	in	ADP
easat-5418	233	6	auto	auto	NOUN
easat-5418	233	7	parts	part	NOUN
easat-5418	233	8	transactions	transaction	NOUN
easat-5418	233	9	,	,	PUNCT
easat-5418	233	10	the	the	DET
easat-5418	233	11	difference	difference	NOUN
easat-5418	233	12	with	with	ADP
easat-5418	233	13	this	this	DET
easat-5418	233	14	research	research	NOUN
easat-5418	233	15	work	work	NOUN
easat-5418	233	16	is	be	AUX
easat-5418	233	17	that	that	SCONJ
easat-5418	233	18	in	in	ADP
easat-5418	233	19	relation	relation	NOUN
easat-5418	233	20	to	to	ADP
easat-5418	233	21	the	the	DET
easat-5418	233	22	present	present	ADJ
easat-5418	233	23	work	work	NOUN
easat-5418	233	24	it	it	PRON
easat-5418	233	25	is	be	AUX
easat-5418	233	26	the	the	DET
easat-5418	233	27	rho	rho	ADJ
easat-5418	233	28	sperman	sperman	ADJ
easat-5418	233	29	method	method	NOUN
easat-5418	233	30	but	but	CCONJ
easat-5418	233	31	its	its	PRON
easat-5418	233	32	variable	variable	NOUN
easat-5418	233	33	refers	refer	VERB
easat-5418	233	34	to	to	ADP
easat-5418	233	35	an	an	DET
easat-5418	233	36	inventory	inventory	NOUN
easat-5418	233	37	diligence	diligence	NOUN
easat-5418	233	38	,	,	PUNCT
easat-5418	233	39	which	which	PRON
easat-5418	233	40	leads	lead	VERB
easat-5418	233	41	to	to	ADP
easat-5418	233	42	having	have	VERB
easat-5418	233	43	an	an	DET
easat-5418	233	44	analysis	analysis	NOUN
easat-5418	233	45	logistic	logistic	ADJ
easat-5418	233	46	either	either	CCONJ
easat-5418	233	47	in	in	ADP
easat-5418	233	48	the	the	DET
easat-5418	233	49	orders	order	NOUN
easat-5418	233	50	,	,	PUNCT
easat-5418	233	51	arrival	arrival	NOUN
easat-5418	233	52	of	of	ADP
easat-5418	233	53	spare	spare	ADJ
easat-5418	233	54	parts	part	NOUN
easat-5418	233	55	,	,	PUNCT
easat-5418	233	56	the	the	DET
easat-5418	233	57	order	order	NOUN
easat-5418	233	58	in	in	ADP
easat-5418	233	59	the	the	DET
easat-5418	233	60	shelves	shelf	NOUN
easat-5418	233	61	,	,	PUNCT
easat-5418	233	62	sampling	sample	VERB
easat-5418	233	63	to	to	PART
easat-5418	233	64	verify	verify	VERB
easat-5418	233	65	that	that	SCONJ
easat-5418	233	66	everything	everything	PRON
easat-5418	233	67	is	be	AUX
easat-5418	233	68	consistent	consistent	ADJ
easat-5418	233	69	both	both	CCONJ
easat-5418	233	70	physically	physically	ADV
easat-5418	233	71	and	and	CCONJ
easat-5418	233	72	in	in	ADP
easat-5418	233	73	the	the	DET
easat-5418	233	74	company	company	NOUN
easat-5418	233	75	system	system	NOUN
easat-5418	233	76	and	and	CCONJ
easat-5418	233	77	our	our	PRON
easat-5418	233	78	object	object	NOUN
easat-5418	233	79	of	of	ADP
easat-5418	233	80	study	study	NOUN
easat-5418	233	81	talks	talk	NOUN
easat-5418	233	82	about	about	ADP
easat-5418	233	83	process	process	NOUN
easat-5418	233	84	strategies	strategy	NOUN
easat-5418	233	85	,	,	PUNCT
easat-5418	233	86	which	which	PRON
easat-5418	233	87	is	be	AUX
easat-5418	233	88	aimed	aim	VERB
easat-5418	233	89	at	at	ADP
easat-5418	233	90	to	to	ADP
easat-5418	233	91	the	the	DET
easat-5418	233	92	way	way	NOUN
easat-5418	233	93	of	of	ADP
easat-5418	233	94	customer	customer	NOUN
easat-5418	233	95	service	service	NOUN
easat-5418	233	96	,	,	PUNCT
easat-5418	233	97	from	from	ADP
easat-5418	233	98	the	the	DET
easat-5418	233	99	quote	quote	NOUN
easat-5418	233	100	to	to	ADP
easat-5418	233	101	your	your	PRON
easat-5418	233	102	final	final	ADJ
easat-5418	233	103	purchase	purchase	NOUN
easat-5418	233	104	with	with	ADP
easat-5418	233	105	sales	sale	NOUN
easat-5418	233	106	receipt	receipt	NOUN
easat-5418	233	107	.	.	PUNCT
easat-5418	234	1	for	for	ADP
easat-5418	234	2	this	this	DET
easat-5418	234	3	research	research	NOUN
easat-5418	234	4	,	,	PUNCT
easat-5418	234	5	the	the	DET
easat-5418	234	6	questioning	questioning	NOUN
easat-5418	234	7	was	be	AUX
easat-5418	234	8	used	use	VERB
easat-5418	234	9	,	,	PUNCT
easat-5418	234	10	another	another	DET
easat-5418	234	11	difference	difference	NOUN
easat-5418	234	12	in	in	ADP
easat-5418	234	13	terms	term	NOUN
easat-5418	234	14	of	of	ADP
easat-5418	234	15	customer	customer	NOUN
easat-5418	234	16	satisfaction	satisfaction	NOUN
easat-5418	234	17	,	,	PUNCT
easat-5418	234	18	since	since	SCONJ
easat-5418	234	19	we	we	PRON
easat-5418	234	20	used	use	VERB
easat-5418	234	21	the	the	DET
easat-5418	234	22	survey	survey	NOUN
easat-5418	234	23	to	to	PART
easat-5418	234	24	collect	collect	VERB
easat-5418	234	25	information	information	NOUN
easat-5418	234	26	.	.	PUNCT
easat-5418	235	1	it	it	PRON
easat-5418	235	2	was	be	AUX
easat-5418	235	3	concluded	conclude	VERB
easat-5418	235	4	that	that	SCONJ
easat-5418	235	5	the	the	DET
easat-5418	235	6	determination	determination	NOUN
easat-5418	235	7	between	between	ADP
easat-5418	235	8	the	the	DET
easat-5418	235	9	correlation	correlation	NOUN
easat-5418	235	10	that	that	SCONJ
easat-5418	235	11	there	there	PRON
easat-5418	235	12	is	be	VERB
easat-5418	235	13	in	in	ADP
easat-5418	235	14	stock	stock	NOUN
easat-5418	235	15	procedures	procedure	NOUN
easat-5418	235	16	with	with	ADP
easat-5418	235	17	customer	customer	NOUN
easat-5418	235	18	satisfaction	satisfaction	NOUN
easat-5418	235	19	,	,	PUNCT
easat-5418	235	20	will	will	AUX
easat-5418	235	21	help	help	VERB
easat-5418	235	22	to	to	PART
easat-5418	235	23	have	have	VERB
easat-5418	235	24	a	a	DET
easat-5418	235	25	better	well	ADJ
easat-5418	235	26	control	control	NOUN
easat-5418	235	27	of	of	ADP
easat-5418	235	28	the	the	DET
easat-5418	235	29	spare	spare	ADJ
easat-5418	235	30	parts	part	NOUN
easat-5418	235	31	that	that	PRON
easat-5418	235	32	are	be	AUX
easat-5418	235	33	available	available	ADJ
easat-5418	235	34	and	and	CCONJ
easat-5418	235	35	thus	thus	ADV
easat-5418	235	36	have	have	VERB
easat-5418	235	37	less	less	ADJ
easat-5418	235	38	response	response	NOUN
easat-5418	235	39	time	time	NOUN
easat-5418	235	40	with	with	ADP
easat-5418	235	41	customers	customer	NOUN
easat-5418	235	42	,	,	PUNCT
easat-5418	235	43	evidencing	evidence	VERB
easat-5418	235	44	in	in	ADP
easat-5418	235	45	the	the	DET
easat-5418	235	46	eloquent	eloquent	ADJ
easat-5418	235	47	relationship	relationship	NOUN
easat-5418	235	48	in	in	ADP
easat-5418	235	49	a	a	DET
easat-5418	235	50	way	way	NOUN
easat-5418	235	51	positive	positive	ADJ
easat-5418	235	52	according	accord	VERB
easat-5418	235	53	to	to	ADP
easat-5418	235	54	the	the	DET
easat-5418	235	55	rho	rho	ADJ
easat-5418	235	56	spearman	spearman	NOUN
easat-5418	235	57	test	test	NOUN
easat-5418	235	58	.	.	PUNCT
easat-5418	236	1	regarding	regard	VERB
easat-5418	236	2	the	the	DET
easat-5418	236	3	specific	specific	ADJ
easat-5418	236	4	objective	objective	NOUN
easat-5418	236	5	1	1	NUM
easat-5418	236	6	:	:	PUNCT
easat-5418	236	7	establish	establish	VERB
easat-5418	236	8	the	the	DET
easat-5418	236	9	relationship	relationship	NOUN
easat-5418	236	10	between	between	ADP
easat-5418	236	11	process	process	NOUN
easat-5418	236	12	strategies	strategy	NOUN
easat-5418	236	13	and	and	CCONJ
easat-5418	236	14	customer	customer	NOUN
easat-5418	236	15	satisfaction	satisfaction	NOUN
easat-5418	236	16	in	in	ADP
easat-5418	236	17	a	a	DET
easat-5418	236	18	private	private	ADJ
easat-5418	236	19	automotive	automotive	ADJ
easat-5418	236	20	company	company	NOUN
easat-5418	236	21	chiclayo	chiclayo	VERB
easat-5418	236	22	.	.	PUNCT
easat-5418	237	1	of	of	ADP
easat-5418	237	2	the	the	DET
easat-5418	237	3	total	total	NOUN
easat-5418	237	4	of	of	ADP
easat-5418	237	5	53	53	NUM
easat-5418	237	6	subjects	subject	NOUN
easat-5418	237	7	surveyed	survey	VERB
easat-5418	237	8	,	,	PUNCT
easat-5418	237	9	23	23	NUM
easat-5418	237	10	,	,	PUNCT
easat-5418	237	11	representing	represent	VERB
easat-5418	237	12	43.4	43.4	NUM
easat-5418	237	13	%	%	NOUN
easat-5418	237	14	,	,	PUNCT
easat-5418	237	15	consider	consider	VERB
easat-5418	237	16	that	that	SCONJ
easat-5418	237	17	the	the	DET
easat-5418	237	18	strategies	strategy	NOUN
easat-5418	237	19	processes	process	NOUN
easat-5418	237	20	are	be	AUX
easat-5418	237	21	good	good	ADJ
easat-5418	237	22	and	and	CCONJ
easat-5418	237	23	customer	customer	NOUN
easat-5418	237	24	satisfaction	satisfaction	NOUN
easat-5418	237	25	is	be	AUX
easat-5418	237	26	high	high	ADJ
easat-5418	237	27	;	;	PUNCT
easat-5418	237	28	2	2	NUM
easat-5418	237	29	respondents	respondent	NOUN
easat-5418	237	30	,	,	PUNCT
easat-5418	237	31	representing	represent	VERB
easat-5418	237	32	3.8	3.8	NUM
easat-5418	237	33	%	%	NOUN
easat-5418	237	34	,	,	PUNCT
easat-5418	237	35	consider	consider	VERB
easat-5418	237	36	that	that	SCONJ
easat-5418	237	37	the	the	DET
easat-5418	237	38	process	process	NOUN
easat-5418	237	39	strategies	strategy	NOUN
easat-5418	237	40	are	be	AUX
easat-5418	237	41	bad	bad	ADJ
easat-5418	237	42	and	and	CCONJ
easat-5418	237	43	customer	customer	NOUN
easat-5418	237	44	satisfaction	satisfaction	NOUN
easat-5418	237	45	is	be	AUX
easat-5418	237	46	1061	1061	NUM
easat-5418	237	47	edelweiss	edelweiss	PROPN
easat-5418	237	48	applied	apply	VERB
easat-5418	237	49	science	science	NOUN
easat-5418	237	50	and	and	CCONJ
easat-5418	237	51	technology	technology	NOUN
easat-5418	237	52	issn	issn	PROPN
easat-5418	237	53	:	:	PUNCT
easat-5418	237	54	2576	2576	NUM
easat-5418	237	55	-	-	SYM
easat-5418	237	56	8484	8484	NUM
easat-5418	237	57	vol	vol	NOUN
easat-5418	237	58	.	.	PROPN
easat-5418	238	1	9	9	NUM
easat-5418	238	2	,	,	PUNCT
easat-5418	238	3	no	no	INTJ
easat-5418	238	4	.	.	NOUN
easat-5418	239	1	3	3	NUM
easat-5418	239	2	:	:	SYM
easat-5418	239	3	1052	1052	NUM
easat-5418	239	4	-	-	SYM
easat-5418	239	5	1063	1063	NUM
easat-5418	239	6	,	,	PUNCT
easat-5418	239	7	2025	2025	NUM
easat-5418	239	8	doi	doi	NOUN
easat-5418	239	9	:	:	PUNCT
easat-5418	239	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	239	11	©	©	PROPN
easat-5418	239	12	2025	2025	NUM
easat-5418	239	13	by	by	ADP
easat-5418	239	14	the	the	DET
easat-5418	239	15	authors	author	NOUN
easat-5418	239	16	;	;	PUNCT
easat-5418	239	17	licensee	licensee	PROPN
easat-5418	239	18	learning	learn	VERB
easat-5418	239	19	gate	gate	NOUN
easat-5418	239	20	low	low	ADV
easat-5418	239	21	;	;	PUNCT
easat-5418	239	22	while	while	SCONJ
easat-5418	239	23	14	14	NUM
easat-5418	239	24	respondents	respondent	NOUN
easat-5418	239	25	,	,	PUNCT
easat-5418	239	26	representing	represent	VERB
easat-5418	239	27	26.4	26.4	NUM
easat-5418	239	28	%	%	NOUN
easat-5418	239	29	,	,	PUNCT
easat-5418	239	30	consider	consider	VERB
easat-5418	239	31	that	that	SCONJ
easat-5418	239	32	the	the	DET
easat-5418	239	33	process	process	NOUN
easat-5418	239	34	strategies	strategy	NOUN
easat-5418	239	35	are	be	AUX
easat-5418	239	36	regular	regular	ADJ
easat-5418	239	37	and	and	CCONJ
easat-5418	239	38	customer	customer	NOUN
easat-5418	239	39	satisfaction	satisfaction	NOUN
easat-5418	239	40	is	be	AUX
easat-5418	239	41	average	average	ADJ
easat-5418	239	42	.	.	PUNCT
easat-5418	240	1	likewise	likewise	ADV
easat-5418	240	2	,	,	PUNCT
easat-5418	240	3	a	a	DET
easat-5418	240	4	significant	significant	ADJ
easat-5418	240	5	relationship	relationship	NOUN
easat-5418	240	6	was	be	AUX
easat-5418	240	7	found	find	VERB
easat-5418	240	8	between	between	ADP
easat-5418	240	9	the	the	DET
easat-5418	240	10	variables	variable	NOUN
easat-5418	240	11	process	process	NOUN
easat-5418	240	12	strategies	strategy	NOUN
easat-5418	240	13	and	and	CCONJ
easat-5418	240	14	customer	customer	NOUN
easat-5418	240	15	satisfaction	satisfaction	NOUN
easat-5418	240	16	according	accord	VERB
easat-5418	240	17	to	to	ADP
easat-5418	240	18	the	the	DET
easat-5418	240	19	rho	rho	ADJ
easat-5418	240	20	sperman	sperman	ADJ
easat-5418	240	21	test	test	NOUN
easat-5418	240	22	(	(	PUNCT
easat-5418	240	23	0.782	0.782	NUM
easat-5418	240	24	)	)	PUNCT
easat-5418	240	25	,	,	PUNCT
easat-5418	240	26	establishing	establish	VERB
easat-5418	240	27	the	the	DET
easat-5418	240	28	relationship	relationship	NOUN
easat-5418	240	29	between	between	ADP
easat-5418	240	30	these	these	DET
easat-5418	240	31	variables	variable	NOUN
easat-5418	240	32	.	.	PUNCT
easat-5418	241	1	the	the	DET
easat-5418	241	2	results	result	NOUN
easat-5418	241	3	obtained	obtain	VERB
easat-5418	241	4	are	be	AUX
easat-5418	241	5	not	not	PART
easat-5418	241	6	related	relate	VERB
easat-5418	241	7	to	to	ADP
easat-5418	241	8	rivera	rivera	NOUN
easat-5418	242	1	[	[	X
easat-5418	242	2	13	13	NUM
easat-5418	242	3	]	]	PUNCT
easat-5418	242	4	who	who	PRON
easat-5418	242	5	in	in	ADP
easat-5418	242	6	his	his	PRON
easat-5418	242	7	research	research	NOUN
easat-5418	242	8	carried	carry	VERB
easat-5418	242	9	out	out	ADP
easat-5418	242	10	in	in	ADP
easat-5418	242	11	querétaro	querétaro	ADJ
easat-5418	242	12	(	(	PUNCT
easat-5418	242	13	mexico	mexico	PROPN
easat-5418	242	14	)	)	PUNCT
easat-5418	242	15	,	,	PUNCT
easat-5418	242	16	had	have	VERB
easat-5418	242	17	the	the	DET
easat-5418	242	18	objective	objective	NOUN
easat-5418	242	19	of	of	ADP
easat-5418	242	20	demonstrating	demonstrate	VERB
easat-5418	242	21	that	that	SCONJ
easat-5418	242	22	the	the	DET
easat-5418	242	23	summit	summit	NOUN
easat-5418	242	24	of	of	ADP
easat-5418	242	25	a	a	DET
easat-5418	242	26	company	company	NOUN
easat-5418	242	27	is	be	AUX
easat-5418	242	28	the	the	DET
easat-5418	242	29	ability	ability	NOUN
easat-5418	242	30	to	to	PART
easat-5418	242	31	provide	provide	VERB
easat-5418	242	32	added	add	VERB
easat-5418	242	33	value	value	NOUN
easat-5418	242	34	to	to	ADP
easat-5418	242	35	customers	customer	NOUN
easat-5418	242	36	through	through	ADP
easat-5418	242	37	the	the	DET
easat-5418	242	38	service	service	NOUN
easat-5418	242	39	,	,	PUNCT
easat-5418	242	40	for	for	ADP
easat-5418	242	41	which	which	PRON
easat-5418	242	42	which	which	PRON
easat-5418	242	43	the	the	DET
easat-5418	242	44	survey	survey	NOUN
easat-5418	242	45	and	and	CCONJ
easat-5418	242	46	interview	interview	NOUN
easat-5418	242	47	were	be	AUX
easat-5418	242	48	used	use	VERB
easat-5418	242	49	,	,	PUNCT
easat-5418	242	50	having	have	VERB
easat-5418	242	51	as	as	ADP
easat-5418	242	52	main	main	ADJ
easat-5418	242	53	results	result	NOUN
easat-5418	242	54	that	that	PRON
easat-5418	242	55	companies	company	NOUN
easat-5418	242	56	only	only	ADV
easat-5418	242	57	considered	consider	VERB
easat-5418	242	58	customer	customer	NOUN
easat-5418	242	59	satisfaction	satisfaction	NOUN
easat-5418	242	60	when	when	SCONJ
easat-5418	242	61	they	they	PRON
easat-5418	242	62	had	have	VERB
easat-5418	242	63	to	to	PART
easat-5418	242	64	pass	pass	VERB
easat-5418	242	65	an	an	DET
easat-5418	242	66	audit	audit	NOUN
easat-5418	242	67	.	.	PUNCT
easat-5418	243	1	taking	take	VERB
easat-5418	243	2	this	this	DET
easat-5418	243	3	comparison	comparison	NOUN
easat-5418	243	4	into	into	ADP
easat-5418	243	5	account	account	NOUN
easat-5418	243	6	,	,	PUNCT
easat-5418	243	7	we	we	PRON
easat-5418	243	8	determined	determine	VERB
easat-5418	243	9	that	that	SCONJ
easat-5418	243	10	the	the	DET
easat-5418	243	11	investigation	investigation	NOUN
easat-5418	243	12	carried	carry	VERB
easat-5418	243	13	out	out	ADP
easat-5418	243	14	covers	cover	VERB
easat-5418	243	15	much	much	ADV
easat-5418	243	16	more	more	ADJ
easat-5418	243	17	than	than	ADP
easat-5418	243	18	passing	pass	VERB
easat-5418	243	19	an	an	DET
easat-5418	243	20	audit	audit	NOUN
easat-5418	243	21	because	because	SCONJ
easat-5418	243	22	customer	customer	NOUN
easat-5418	243	23	service	service	NOUN
easat-5418	243	24	is	be	AUX
easat-5418	243	25	daily	daily	ADV
easat-5418	243	26	,	,	PUNCT
easat-5418	243	27	whether	whether	SCONJ
easat-5418	243	28	or	or	CCONJ
easat-5418	243	29	not	not	PART
easat-5418	243	30	they	they	PRON
easat-5418	243	31	buy	buy	VERB
easat-5418	243	32	a	a	DET
easat-5418	243	33	spare	spare	ADJ
easat-5418	243	34	part	part	NOUN
easat-5418	243	35	,	,	PUNCT
easat-5418	243	36	whether	whether	SCONJ
easat-5418	243	37	with	with	ADP
easat-5418	243	38	a	a	DET
easat-5418	243	39	ticket	ticket	NOUN
easat-5418	243	40	,	,	PUNCT
easat-5418	243	41	invoice	invoice	NOUN
easat-5418	243	42	,	,	PUNCT
easat-5418	243	43	or	or	CCONJ
easat-5418	243	44	some	some	DET
easat-5418	243	45	other	other	ADJ
easat-5418	243	46	proof	proof	NOUN
easat-5418	243	47	,	,	PUNCT
easat-5418	243	48	in	in	ADP
easat-5418	243	49	addition	addition	NOUN
easat-5418	243	50	,	,	PUNCT
easat-5418	243	51	having	have	VERB
easat-5418	243	52	a	a	DET
easat-5418	243	53	satisfied	satisfied	ADJ
easat-5418	243	54	guarantee	guarantee	NOUN
easat-5418	243	55	to	to	ADP
easat-5418	243	56	the	the	DET
easat-5418	243	57	company	company	NOUN
easat-5418	243	58	a	a	DET
easat-5418	243	59	good	good	ADJ
easat-5418	243	60	image	image	NOUN
easat-5418	243	61	and	and	CCONJ
easat-5418	243	62	recommendation	recommendation	NOUN
easat-5418	243	63	to	to	ADP
easat-5418	243	64	other	other	ADJ
easat-5418	243	65	customers	customer	NOUN
easat-5418	243	66	to	to	PART
easat-5418	243	67	purchase	purchase	VERB
easat-5418	243	68	spare	spare	ADJ
easat-5418	243	69	parts	part	NOUN
easat-5418	243	70	.	.	PUNCT
easat-5418	244	1	regarding	regard	VERB
easat-5418	244	2	objective	objective	ADJ
easat-5418	244	3	2	2	NUM
easat-5418	244	4	:	:	PUNCT
easat-5418	244	5	identify	identify	VERB
easat-5418	244	6	the	the	DET
easat-5418	244	7	correlation	correlation	NOUN
easat-5418	244	8	between	between	ADP
easat-5418	244	9	the	the	DET
easat-5418	244	10	dimensions	dimension	NOUN
easat-5418	244	11	of	of	ADP
easat-5418	244	12	e	e	NOUN
easat-5418	244	13	process	process	NOUN
easat-5418	244	14	strategies	strategy	NOUN
easat-5418	244	15	with	with	ADP
easat-5418	244	16	customer	customer	NOUN
easat-5418	244	17	satisfaction	satisfaction	NOUN
easat-5418	244	18	in	in	ADP
easat-5418	244	19	a	a	DET
easat-5418	244	20	private	private	ADJ
easat-5418	244	21	automotive	automotive	ADJ
easat-5418	244	22	company	company	NOUN
easat-5418	244	23	chiclayo	chiclayo	NOUN
easat-5418	244	24	,	,	PUNCT
easat-5418	244	25	a	a	DET
easat-5418	244	26	significant	significant	ADJ
easat-5418	244	27	correlation	correlation	NOUN
easat-5418	244	28	was	be	AUX
easat-5418	244	29	found	find	VERB
easat-5418	244	30	between	between	ADP
easat-5418	244	31	the	the	DET
easat-5418	244	32	dimensions	dimension	NOUN
easat-5418	244	33	planning	plan	VERB
easat-5418	244	34	with	with	ADP
easat-5418	244	35	0.682	0.682	NUM
easat-5418	244	36	correlation	correlation	NOUN
easat-5418	244	37	,	,	PUNCT
easat-5418	244	38	organization	organization	NOUN
easat-5418	244	39	with	with	ADP
easat-5418	244	40	0.767	0.767	NUM
easat-5418	244	41	correlation	correlation	NOUN
easat-5418	244	42	,	,	PUNCT
easat-5418	244	43	management	management	NOUN
easat-5418	244	44	with	with	ADP
easat-5418	244	45	0.491	0.491	NUM
easat-5418	244	46	correlation	correlation	NOUN
easat-5418	244	47	and	and	CCONJ
easat-5418	244	48	control	control	NOUN
easat-5418	244	49	with	with	ADP
easat-5418	244	50	0.637	0.637	NUM
easat-5418	244	51	correlation	correlation	NOUN
easat-5418	244	52	with	with	ADP
easat-5418	244	53	the	the	DET
easat-5418	244	54	customer	customer	NOUN
easat-5418	244	55	satisfaction	satisfaction	NOUN
easat-5418	244	56	variable	variable	NOUN
easat-5418	244	57	,	,	PUNCT
easat-5418	244	58	results	result	NOUN
easat-5418	244	59	obtained	obtain	VERB
easat-5418	244	60	according	accord	VERB
easat-5418	244	61	to	to	ADP
easat-5418	244	62	the	the	DET
easat-5418	244	63	rho	rho	ADJ
easat-5418	244	64	sperman	sperman	ADJ
easat-5418	244	65	test	test	NOUN
easat-5418	244	66	respectively	respectively	ADV
easat-5418	244	67	.	.	PUNCT
easat-5418	245	1	having	having	AUX
easat-5418	245	2	obtained	obtain	VERB
easat-5418	245	3	this	this	DET
easat-5418	245	4	information	information	NOUN
easat-5418	245	5	,	,	PUNCT
easat-5418	245	6	he	he	PRON
easat-5418	245	7	told	tell	VERB
easat-5418	245	8	us	we	PRON
easat-5418	245	9	that	that	SCONJ
easat-5418	245	10	the	the	DET
easat-5418	245	11	dimensions	dimension	NOUN
easat-5418	245	12	are	be	AUX
easat-5418	245	13	essential	essential	ADJ
easat-5418	245	14	for	for	ADP
easat-5418	245	15	good	good	ADJ
easat-5418	245	16	satisfaction	satisfaction	NOUN
easat-5418	245	17	,	,	PUNCT
easat-5418	245	18	since	since	SCONJ
easat-5418	245	19	each	each	PRON
easat-5418	245	20	of	of	ADP
easat-5418	245	21	them	they	PRON
easat-5418	245	22	represents	represent	VERB
easat-5418	245	23	an	an	DET
easat-5418	245	24	important	important	ADJ
easat-5418	245	25	role	role	NOUN
easat-5418	245	26	from	from	ADP
easat-5418	245	27	the	the	DET
easat-5418	245	28	perspective	perspective	NOUN
easat-5418	245	29	of	of	ADP
easat-5418	245	30	the	the	DET
easat-5418	245	31	client	client	NOUN
easat-5418	245	32	,	,	PUNCT
easat-5418	245	33	who	who	PRON
easat-5418	245	34	has	have	VERB
easat-5418	245	35	a	a	DET
easat-5418	245	36	different	different	ADJ
easat-5418	245	37	way	way	NOUN
easat-5418	245	38	of	of	ADP
easat-5418	245	39	seeing	see	VERB
easat-5418	245	40	the	the	DET
easat-5418	245	41	service	service	NOUN
easat-5418	245	42	and	and	CCONJ
easat-5418	245	43	categorizing	categorize	VERB
easat-5418	245	44	it	it	PRON
easat-5418	245	45	according	accord	VERB
easat-5418	245	46	to	to	ADP
easat-5418	245	47	the	the	DET
easat-5418	245	48	service	service	NOUN
easat-5418	245	49	received	receive	VERB
easat-5418	245	50	.	.	PUNCT
easat-5418	246	1	this	this	DET
easat-5418	246	2	type	type	NOUN
easat-5418	246	3	of	of	ADP
easat-5418	246	4	indicator	indicator	NOUN
easat-5418	246	5	found	find	VERB
easat-5418	246	6	that	that	SCONJ
easat-5418	246	7	any	any	DET
easat-5418	246	8	type	type	NOUN
easat-5418	246	9	of	of	ADP
easat-5418	246	10	dimension	dimension	NOUN
easat-5418	246	11	that	that	PRON
easat-5418	246	12	leads	lead	VERB
easat-5418	246	13	to	to	ADP
easat-5418	246	14	a	a	DET
easat-5418	246	15	significant	significant	ADJ
easat-5418	246	16	correlation	correlation	NOUN
easat-5418	246	17	with	with	ADP
easat-5418	246	18	customer	customer	NOUN
easat-5418	246	19	satisfaction	satisfaction	NOUN
easat-5418	246	20	should	should	AUX
easat-5418	246	21	not	not	PART
easat-5418	246	22	be	be	AUX
easat-5418	246	23	neglected	neglect	VERB
easat-5418	246	24	,	,	PUNCT
easat-5418	246	25	since	since	SCONJ
easat-5418	246	26	the	the	DET
easat-5418	246	27	company	company	NOUN
easat-5418	246	28	is	be	AUX
easat-5418	246	29	due	due	ADJ
easat-5418	246	30	to	to	ADP
easat-5418	246	31	its	its	PRON
easat-5418	246	32	sales	sale	NOUN
easat-5418	246	33	and	and	CCONJ
easat-5418	246	34	the	the	DET
easat-5418	246	35	customer	customer	NOUN
easat-5418	246	36	is	be	AUX
easat-5418	246	37	an	an	DET
easat-5418	246	38	important	important	ADJ
easat-5418	246	39	factor	factor	NOUN
easat-5418	246	40	to	to	PART
easat-5418	246	41	enhance	enhance	VERB
easat-5418	246	42	as	as	ADP
easat-5418	246	43	a	a	DET
easat-5418	246	44	company	company	NOUN
easat-5418	246	45	.	.	PUNCT
easat-5418	247	1	having	have	VERB
easat-5418	247	2	objective	objective	ADJ
easat-5418	247	3	3	3	NUM
easat-5418	247	4	:	:	PUNCT
easat-5418	247	5	examine	examine	VERB
easat-5418	247	6	the	the	DET
easat-5418	247	7	relationship	relationship	NOUN
easat-5418	247	8	between	between	ADP
easat-5418	247	9	process	process	NOUN
easat-5418	247	10	strategies	strategy	NOUN
easat-5418	247	11	and	and	CCONJ
easat-5418	247	12	customer	customer	NOUN
easat-5418	247	13	satisfaction	satisfaction	NOUN
easat-5418	247	14	levels	level	NOUN
easat-5418	247	15	in	in	ADP
easat-5418	247	16	a	a	DET
easat-5418	247	17	private	private	ADJ
easat-5418	247	18	automotive	automotive	ADJ
easat-5418	247	19	company	company	NOUN
easat-5418	247	20	chiclayo	chiclayo	VERB
easat-5418	247	21	.	.	PUNCT
easat-5418	248	1	an	an	DET
easat-5418	248	2	important	important	ADJ
easat-5418	248	3	contribution	contribution	NOUN
easat-5418	248	4	was	be	AUX
easat-5418	248	5	found	find	VERB
easat-5418	248	6	with	with	ADP
easat-5418	248	7	the	the	DET
easat-5418	248	8	investigation	investigation	NOUN
easat-5418	248	9	of	of	ADP
easat-5418	248	10	reino	reino	NOUN
easat-5418	248	11	,	,	PUNCT
easat-5418	248	12	et	et	PROPN
easat-5418	248	13	al	al	PROPN
easat-5418	248	14	.	.	PUNCT
easat-5418	249	1	[	[	X
easat-5418	249	2	27	27	NUM
easat-5418	249	3	]	]	PUNCT
easat-5418	249	4	and	and	CCONJ
easat-5418	249	5	dioses	dioses	PROPN
easat-5418	249	6	and	and	CCONJ
easat-5418	249	7	vega	vega	PROPN
easat-5418	250	1	[	[	X
easat-5418	250	2	23	23	NUM
easat-5418	250	3	]	]	PUNCT
easat-5418	250	4	where	where	SCONJ
easat-5418	250	5	he	he	PRON
easat-5418	250	6	highlighted	highlight	VERB
easat-5418	250	7	the	the	DET
easat-5418	250	8	importance	importance	NOUN
easat-5418	250	9	of	of	ADP
easat-5418	250	10	adopting	adopt	VERB
easat-5418	250	11	corporate	corporate	ADJ
easat-5418	250	12	social	social	ADJ
easat-5418	250	13	responsibility	responsibility	NOUN
easat-5418	250	14	(	(	PUNCT
easat-5418	250	15	csr	csr	NOUN
easat-5418	250	16	)	)	PUNCT
easat-5418	250	17	practices	practice	NOUN
easat-5418	250	18	to	to	PART
easat-5418	250	19	increase	increase	VERB
easat-5418	250	20	the	the	DET
easat-5418	250	21	level	level	NOUN
easat-5418	250	22	of	of	ADP
easat-5418	250	23	dedication	dedication	NOUN
easat-5418	250	24	to	to	ADP
easat-5418	250	25	the	the	DET
easat-5418	250	26	user	user	NOUN
easat-5418	250	27	and	and	CCONJ
easat-5418	250	28	create	create	VERB
easat-5418	250	29	a	a	DET
easat-5418	250	30	harmonious	harmonious	ADJ
easat-5418	250	31	environment	environment	NOUN
easat-5418	250	32	in	in	ADP
easat-5418	250	33	the	the	DET
easat-5418	250	34	company	company	NOUN
easat-5418	250	35	.	.	PUNCT
easat-5418	251	1	said	say	VERB
easat-5418	251	2	social	social	ADJ
easat-5418	251	3	responsibility	responsibility	NOUN
easat-5418	251	4	with	with	ADP
easat-5418	251	5	the	the	DET
easat-5418	251	6	client	client	NOUN
easat-5418	251	7	allows	allow	VERB
easat-5418	251	8	us	we	PRON
easat-5418	251	9	to	to	PART
easat-5418	251	10	better	well	ADV
easat-5418	251	11	understand	understand	VERB
easat-5418	251	12	and	and	CCONJ
easat-5418	251	13	be	be	AUX
easat-5418	251	14	able	able	ADJ
easat-5418	251	15	to	to	PART
easat-5418	251	16	give	give	VERB
easat-5418	251	17	the	the	DET
easat-5418	251	18	added	add	VERB
easat-5418	251	19	value	value	NOUN
easat-5418	251	20	that	that	SCONJ
easat-5418	251	21	the	the	DET
easat-5418	251	22	product	product	NOUN
easat-5418	251	23	or	or	CCONJ
easat-5418	251	24	service	service	NOUN
easat-5418	251	25	needs	need	NOUN
easat-5418	251	26	so	so	SCONJ
easat-5418	251	27	that	that	SCONJ
easat-5418	251	28	the	the	DET
easat-5418	251	29	consumer	consumer	NOUN
easat-5418	251	30	has	have	VERB
easat-5418	251	31	the	the	DET
easat-5418	251	32	sensation	sensation	NOUN
easat-5418	251	33	of	of	ADP
easat-5418	251	34	importance	importance	NOUN
easat-5418	251	35	and	and	CCONJ
easat-5418	251	36	feels	feel	VERB
easat-5418	251	37	that	that	SCONJ
easat-5418	251	38	the	the	DET
easat-5418	251	39	organization	organization	NOUN
easat-5418	251	40	cares	care	VERB
easat-5418	251	41	about	about	ADP
easat-5418	251	42	their	their	PRON
easat-5418	251	43	well	well	ADV
easat-5418	251	44	-	-	PUNCT
easat-5418	251	45	being	being	NOUN
easat-5418	251	46	,	,	PUNCT
easat-5418	251	47	in	in	ADP
easat-5418	251	48	this	this	DET
easat-5418	251	49	way	way	NOUN
easat-5418	251	50	the	the	DET
easat-5418	251	51	so	so	ADV
easat-5418	251	52	-	-	PUNCT
easat-5418	251	53	called	call	VERB
easat-5418	251	54	customer	customer	NOUN
easat-5418	251	55	loyalty	loyalty	NOUN
easat-5418	251	56	,	,	PUNCT
easat-5418	251	57	increasing	increase	VERB
easat-5418	251	58	that	that	SCONJ
easat-5418	251	59	beautiful	beautiful	ADJ
easat-5418	251	60	experience	experience	NOUN
easat-5418	251	61	so	so	SCONJ
easat-5418	251	62	that	that	SCONJ
easat-5418	251	63	it	it	PRON
easat-5418	251	64	is	be	AUX
easat-5418	251	65	the	the	DET
easat-5418	251	66	same	same	ADJ
easat-5418	251	67	customer	customer	NOUN
easat-5418	251	68	who	who	PRON
easat-5418	251	69	recommends	recommend	VERB
easat-5418	251	70	the	the	DET
easat-5418	251	71	company	company	NOUN
easat-5418	251	72	,	,	PUNCT
easat-5418	251	73	which	which	PRON
easat-5418	251	74	would	would	AUX
easat-5418	251	75	be	be	AUX
easat-5418	251	76	beneficial	beneficial	ADJ
easat-5418	251	77	and	and	CCONJ
easat-5418	251	78	would	would	AUX
easat-5418	251	79	allow	allow	VERB
easat-5418	251	80	us	we	PRON
easat-5418	251	81	to	to	PART
easat-5418	251	82	continue	continue	VERB
easat-5418	251	83	growing	grow	VERB
easat-5418	251	84	in	in	ADP
easat-5418	251	85	terms	term	NOUN
easat-5418	251	86	of	of	ADP
easat-5418	251	87	indicators	indicator	NOUN
easat-5418	251	88	to	to	PART
easat-5418	251	89	use	use	VERB
easat-5418	251	90	to	to	PART
easat-5418	251	91	continue	continue	VERB
easat-5418	251	92	with	with	ADP
easat-5418	251	93	this	this	DET
easat-5418	251	94	loyalty	loyalty	NOUN
easat-5418	251	95	and	and	CCONJ
easat-5418	251	96	social	social	ADJ
easat-5418	251	97	responsibility	responsibility	NOUN
easat-5418	251	98	.	.	PUNCT
easat-5418	252	1	according	accord	VERB
easat-5418	252	2	to	to	ADP
easat-5418	252	3	this	this	DET
easat-5418	252	4	finding	finding	NOUN
easat-5418	252	5	,	,	PUNCT
easat-5418	252	6	it	it	PRON
easat-5418	252	7	was	be	AUX
easat-5418	252	8	intended	intend	VERB
easat-5418	252	9	to	to	PART
easat-5418	252	10	inform	inform	VERB
easat-5418	252	11	the	the	DET
easat-5418	252	12	company	company	NOUN
easat-5418	252	13	that	that	SCONJ
easat-5418	252	14	it	it	PRON
easat-5418	252	15	can	can	AUX
easat-5418	252	16	improve	improve	VERB
easat-5418	252	17	its	its	PRON
easat-5418	252	18	indicators	indicator	NOUN
easat-5418	252	19	and	and	CCONJ
easat-5418	252	20	strengthen	strengthen	VERB
easat-5418	252	21	its	its	PRON
easat-5418	252	22	dimensions	dimension	NOUN
easat-5418	252	23	to	to	PART
easat-5418	252	24	have	have	VERB
easat-5418	252	25	better	well	ADJ
easat-5418	252	26	customer	customer	NOUN
easat-5418	252	27	satisfaction	satisfaction	NOUN
easat-5418	252	28	and	and	CCONJ
easat-5418	252	29	to	to	PART
easat-5418	252	30	be	be	AUX
easat-5418	252	31	able	able	ADJ
easat-5418	252	32	to	to	PART
easat-5418	252	33	reach	reach	VERB
easat-5418	252	34	those	those	DET
easat-5418	252	35	users	user	NOUN
easat-5418	252	36	who	who	PRON
easat-5418	252	37	still	still	ADV
easat-5418	252	38	do	do	AUX
easat-5418	252	39	not	not	PART
easat-5418	252	40	feel	feel	VERB
easat-5418	252	41	completely	completely	ADV
easat-5418	252	42	satisfied	satisfied	ADJ
easat-5418	252	43	,	,	PUNCT
easat-5418	252	44	obtaining	obtain	VERB
easat-5418	252	45	better	well	ADJ
easat-5418	252	46	results	result	NOUN
easat-5418	252	47	for	for	ADP
easat-5418	252	48	the	the	DET
easat-5418	252	49	company	company	NOUN
easat-5418	252	50	.	.	PUNCT
easat-5418	253	1	6	6	X
easat-5418	253	2	.	.	PUNCT
easat-5418	253	3	conclusions	conclusion	NOUN
easat-5418	253	4	regarding	regard	VERB
easat-5418	253	5	the	the	DET
easat-5418	253	6	main	main	ADJ
easat-5418	253	7	objective	objective	NOUN
easat-5418	253	8	of	of	ADP
easat-5418	253	9	establishing	establish	VERB
easat-5418	253	10	the	the	DET
easat-5418	253	11	link	link	NOUN
easat-5418	253	12	between	between	ADP
easat-5418	253	13	process	process	NOUN
easat-5418	253	14	strategies	strategy	NOUN
easat-5418	253	15	and	and	CCONJ
easat-5418	253	16	customer	customer	NOUN
easat-5418	253	17	satisfaction	satisfaction	NOUN
easat-5418	253	18	within	within	ADP
easat-5418	253	19	a	a	DET
easat-5418	253	20	private	private	ADJ
easat-5418	253	21	automotive	automotive	ADJ
easat-5418	253	22	organization	organization	NOUN
easat-5418	253	23	in	in	ADP
easat-5418	253	24	chiclayo	chiclayo	PROPN
easat-5418	253	25	,	,	PUNCT
easat-5418	253	26	the	the	DET
easat-5418	253	27	study	study	NOUN
easat-5418	253	28	revealed	reveal	VERB
easat-5418	253	29	a	a	DET
easat-5418	253	30	significant	significant	ADJ
easat-5418	253	31	correlation	correlation	NOUN
easat-5418	253	32	(	(	PUNCT
easat-5418	253	33	0.782	0.782	NUM
easat-5418	253	34	)	)	PUNCT
easat-5418	253	35	through	through	ADP
easat-5418	253	36	spearman	spearman	NOUN
easat-5418	253	37	's	's	PART
easat-5418	253	38	rho	rho	ADJ
easat-5418	253	39	test	test	NOUN
easat-5418	253	40	,	,	PUNCT
easat-5418	253	41	supporting	support	VERB
easat-5418	253	42	the	the	DET
easat-5418	253	43	alternative	alternative	ADJ
easat-5418	253	44	hypothesis	hypothesis	NOUN
easat-5418	253	45	(	(	PUNCT
easat-5418	253	46	h1	h1	PROPN
easat-5418	253	47	)	)	PUNCT
easat-5418	253	48	and	and	CCONJ
easat-5418	253	49	rejecting	reject	VERB
easat-5418	253	50	the	the	DET
easat-5418	253	51	null	null	ADJ
easat-5418	253	52	hypothesis	hypothesis	NOUN
easat-5418	253	53	(	(	PUNCT
easat-5418	253	54	h0	h0	PROPN
easat-5418	253	55	)	)	PUNCT
easat-5418	253	56	.	.	PUNCT
easat-5418	254	1	however	however	ADV
easat-5418	254	2	,	,	PUNCT
easat-5418	254	3	limitations	limitation	NOUN
easat-5418	254	4	must	must	AUX
easat-5418	254	5	be	be	AUX
easat-5418	254	6	acknowledged	acknowledge	VERB
easat-5418	254	7	.	.	PUNCT
easat-5418	255	1	the	the	DET
easat-5418	255	2	research	research	NOUN
easat-5418	255	3	's	's	PART
easat-5418	255	4	contextspecific	contextspecific	ADJ
easat-5418	255	5	nature	nature	NOUN
easat-5418	255	6	might	might	AUX
easat-5418	255	7	limit	limit	VERB
easat-5418	255	8	generalizability	generalizability	NOUN
easat-5418	255	9	across	across	ADP
easat-5418	255	10	industries	industry	NOUN
easat-5418	255	11	.	.	PUNCT
easat-5418	256	1	self	self	NOUN
easat-5418	256	2	-	-	PUNCT
easat-5418	256	3	reported	report	VERB
easat-5418	256	4	data	datum	NOUN
easat-5418	256	5	and	and	CCONJ
easat-5418	256	6	internal	internal	ADJ
easat-5418	256	7	process	process	NOUN
easat-5418	256	8	reliance	reliance	NOUN
easat-5418	256	9	might	might	AUX
easat-5418	256	10	introduce	introduce	VERB
easat-5418	256	11	response	response	NOUN
easat-5418	256	12	bias	bias	NOUN
easat-5418	256	13	and	and	CCONJ
easat-5418	256	14	measurement	measurement	NOUN
easat-5418	256	15	error	error	NOUN
easat-5418	256	16	.	.	PUNCT
easat-5418	257	1	future	future	ADJ
easat-5418	257	2	research	research	NOUN
easat-5418	257	3	could	could	AUX
easat-5418	257	4	enhance	enhance	VERB
easat-5418	257	5	validity	validity	NOUN
easat-5418	257	6	by	by	ADP
easat-5418	257	7	using	use	VERB
easat-5418	257	8	mixed	mixed	ADJ
easat-5418	257	9	methods	method	NOUN
easat-5418	257	10	and	and	CCONJ
easat-5418	257	11	broader	broad	ADJ
easat-5418	257	12	samples	sample	NOUN
easat-5418	257	13	.	.	PUNCT
easat-5418	258	1	longitudinal	longitudinal	ADJ
easat-5418	258	2	studies	study	NOUN
easat-5418	258	3	might	might	AUX
easat-5418	258	4	capture	capture	VERB
easat-5418	258	5	dynamic	dynamic	ADJ
easat-5418	258	6	relationship	relationship	NOUN
easat-5418	258	7	trends	trend	NOUN
easat-5418	258	8	.	.	PUNCT
easat-5418	259	1	exploring	explore	VERB
easat-5418	259	2	moderating	moderate	VERB
easat-5418	259	3	factors	factor	NOUN
easat-5418	259	4	like	like	ADP
easat-5418	259	5	organizational	organizational	ADJ
easat-5418	259	6	culture	culture	NOUN
easat-5418	259	7	could	could	AUX
easat-5418	259	8	provide	provide	VERB
easat-5418	259	9	deeper	deep	ADJ
easat-5418	259	10	insights	insight	NOUN
easat-5418	259	11	.	.	PUNCT
easat-5418	260	1	the	the	DET
easat-5418	260	2	quantitative	quantitative	ADJ
easat-5418	260	3	focus	focus	NOUN
easat-5418	260	4	might	might	AUX
easat-5418	260	5	be	be	AUX
easat-5418	260	6	enriched	enrich	VERB
easat-5418	260	7	by	by	ADP
easat-5418	260	8	qualitative	qualitative	ADJ
easat-5418	260	9	approaches	approach	NOUN
easat-5418	260	10	for	for	ADP
easat-5418	260	11	comprehensive	comprehensive	ADJ
easat-5418	260	12	customer	customer	NOUN
easat-5418	260	13	perspectives	perspective	NOUN
easat-5418	260	14	.	.	PUNCT
easat-5418	261	1	in	in	ADP
easat-5418	261	2	relation	relation	NOUN
easat-5418	261	3	to	to	ADP
easat-5418	261	4	specific	specific	ADJ
easat-5418	261	5	objective	objective	ADJ
easat-5418	261	6	1	1	NUM
easat-5418	261	7	:	:	PUNCT
easat-5418	261	8	establishing	establish	VERB
easat-5418	261	9	the	the	DET
easat-5418	261	10	correlation	correlation	NOUN
easat-5418	261	11	between	between	ADP
easat-5418	261	12	process	process	NOUN
easat-5418	261	13	strategies	strategy	NOUN
easat-5418	261	14	and	and	CCONJ
easat-5418	261	15	customer	customer	NOUN
easat-5418	261	16	satisfaction	satisfaction	NOUN
easat-5418	261	17	in	in	ADP
easat-5418	261	18	a	a	DET
easat-5418	261	19	private	private	ADJ
easat-5418	261	20	automotive	automotive	ADJ
easat-5418	261	21	company	company	NOUN
easat-5418	261	22	in	in	ADP
easat-5418	261	23	chiclayo	chiclayo	PROPN
easat-5418	261	24	,	,	PUNCT
easat-5418	261	25	it	it	PRON
easat-5418	261	26	was	be	AUX
easat-5418	261	27	determined	determine	VERB
easat-5418	261	28	that	that	SCONJ
easat-5418	261	29	the	the	DET
easat-5418	261	30	primary	primary	ADJ
easat-5418	261	31	relationship	relationship	NOUN
easat-5418	261	32	between	between	ADP
easat-5418	261	33	the	the	DET
easat-5418	261	34	variables	variable	NOUN
easat-5418	261	35	lay	lay	VERB
easat-5418	261	36	in	in	ADP
easat-5418	261	37	the	the	DET
easat-5418	261	38	information	information	NOUN
easat-5418	261	39	provided	provide	VERB
easat-5418	261	40	during	during	ADP
easat-5418	261	41	processes	process	NOUN
easat-5418	261	42	and	and	CCONJ
easat-5418	261	43	the	the	DET
easat-5418	261	44	willingness	willingness	NOUN
easat-5418	261	45	1062	1062	NUM
easat-5418	261	46	edelweiss	edelweiss	PROPN
easat-5418	261	47	applied	apply	VERB
easat-5418	261	48	science	science	NOUN
easat-5418	261	49	and	and	CCONJ
easat-5418	261	50	technology	technology	NOUN
easat-5418	261	51	issn	issn	PROPN
easat-5418	261	52	:	:	PUNCT
easat-5418	261	53	2576	2576	NUM
easat-5418	261	54	-	-	SYM
easat-5418	261	55	8484	8484	NUM
easat-5418	261	56	vol	vol	NOUN
easat-5418	261	57	.	.	PROPN
easat-5418	262	1	9	9	NUM
easat-5418	262	2	,	,	PUNCT
easat-5418	262	3	no	no	INTJ
easat-5418	262	4	.	.	NOUN
easat-5418	263	1	3	3	NUM
easat-5418	263	2	:	:	SYM
easat-5418	263	3	1052	1052	NUM
easat-5418	263	4	-	-	SYM
easat-5418	263	5	1063	1063	NUM
easat-5418	263	6	,	,	PUNCT
easat-5418	263	7	2025	2025	NUM
easat-5418	263	8	doi	doi	NOUN
easat-5418	263	9	:	:	PUNCT
easat-5418	263	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	263	11	©	©	PROPN
easat-5418	263	12	2025	2025	NUM
easat-5418	263	13	by	by	ADP
easat-5418	263	14	the	the	DET
easat-5418	263	15	authors	author	NOUN
easat-5418	263	16	;	;	PUNCT
easat-5418	263	17	licensee	licensee	PROPN
easat-5418	263	18	learning	learn	VERB
easat-5418	263	19	gate	gate	NOUN
easat-5418	263	20	of	of	ADP
easat-5418	263	21	the	the	DET
easat-5418	263	22	advisor	advisor	NOUN
easat-5418	263	23	to	to	PART
easat-5418	263	24	meet	meet	VERB
easat-5418	263	25	customer	customer	NOUN
easat-5418	263	26	needs	need	NOUN
easat-5418	263	27	by	by	ADP
easat-5418	263	28	providing	provide	VERB
easat-5418	263	29	comprehensive	comprehensive	ADJ
easat-5418	263	30	details	detail	NOUN
easat-5418	263	31	such	such	ADJ
easat-5418	263	32	as	as	ADP
easat-5418	263	33	price	price	NOUN
easat-5418	263	34	,	,	PUNCT
easat-5418	263	35	availability	availability	NOUN
easat-5418	263	36	,	,	PUNCT
easat-5418	263	37	origin	origin	NOUN
easat-5418	263	38	,	,	PUNCT
easat-5418	263	39	among	among	ADP
easat-5418	263	40	other	other	ADJ
easat-5418	263	41	aspects	aspect	NOUN
easat-5418	263	42	related	relate	VERB
easat-5418	263	43	to	to	ADP
easat-5418	263	44	spare	spare	ADJ
easat-5418	263	45	parts	part	NOUN
easat-5418	263	46	.	.	PUNCT
easat-5418	264	1	however	however	ADV
easat-5418	264	2	,	,	PUNCT
easat-5418	264	3	it	it	PRON
easat-5418	264	4	's	be	AUX
easat-5418	264	5	important	important	ADJ
easat-5418	264	6	to	to	PART
easat-5418	264	7	acknowledge	acknowledge	VERB
easat-5418	264	8	certain	certain	ADJ
easat-5418	264	9	limitations	limitation	NOUN
easat-5418	264	10	in	in	ADP
easat-5418	264	11	this	this	DET
easat-5418	264	12	study	study	NOUN
easat-5418	264	13	.	.	PUNCT
easat-5418	265	1	firstly	firstly	ADV
easat-5418	265	2	,	,	PUNCT
easat-5418	265	3	the	the	DET
easat-5418	265	4	research	research	NOUN
easat-5418	265	5	was	be	AUX
easat-5418	265	6	centered	center	VERB
easat-5418	265	7	on	on	ADP
easat-5418	265	8	a	a	DET
easat-5418	265	9	single	single	ADJ
easat-5418	265	10	organization	organization	NOUN
easat-5418	265	11	and	and	CCONJ
easat-5418	265	12	geographical	geographical	ADJ
easat-5418	265	13	location	location	NOUN
easat-5418	265	14	,	,	PUNCT
easat-5418	265	15	which	which	PRON
easat-5418	265	16	might	might	AUX
easat-5418	265	17	limit	limit	VERB
easat-5418	265	18	the	the	DET
easat-5418	265	19	generalizability	generalizability	NOUN
easat-5418	265	20	of	of	ADP
easat-5418	265	21	results	result	NOUN
easat-5418	265	22	to	to	ADP
easat-5418	265	23	other	other	ADJ
easat-5418	265	24	companies	company	NOUN
easat-5418	265	25	or	or	CCONJ
easat-5418	265	26	regions	region	NOUN
easat-5418	265	27	.	.	PUNCT
easat-5418	266	1	additionally	additionally	ADV
easat-5418	266	2	,	,	PUNCT
easat-5418	266	3	the	the	DET
easat-5418	266	4	methodology	methodology	NOUN
easat-5418	266	5	relied	rely	VERB
easat-5418	266	6	on	on	ADP
easat-5418	266	7	retrospectively	retrospectively	ADV
easat-5418	266	8	collected	collect	VERB
easat-5418	266	9	data	datum	NOUN
easat-5418	266	10	,	,	PUNCT
easat-5418	266	11	which	which	PRON
easat-5418	266	12	could	could	AUX
easat-5418	266	13	introduce	introduce	VERB
easat-5418	266	14	memory	memory	NOUN
easat-5418	266	15	and	and	CCONJ
easat-5418	266	16	perception	perception	NOUN
easat-5418	266	17	biases	bias	NOUN
easat-5418	266	18	.	.	PUNCT
easat-5418	267	1	for	for	ADP
easat-5418	267	2	future	future	ADJ
easat-5418	267	3	research	research	NOUN
easat-5418	267	4	,	,	PUNCT
easat-5418	267	5	expanding	expand	VERB
easat-5418	267	6	the	the	DET
easat-5418	267	7	sample	sample	NOUN
easat-5418	267	8	to	to	PART
easat-5418	267	9	diverse	diverse	VERB
easat-5418	267	10	companies	company	NOUN
easat-5418	267	11	and	and	CCONJ
easat-5418	267	12	locations	location	NOUN
easat-5418	267	13	is	be	AUX
easat-5418	267	14	recommended	recommend	VERB
easat-5418	267	15	to	to	PART
easat-5418	267	16	gain	gain	VERB
easat-5418	267	17	a	a	DET
easat-5418	267	18	more	more	ADV
easat-5418	267	19	comprehensive	comprehensive	ADJ
easat-5418	267	20	understanding	understanding	NOUN
easat-5418	267	21	of	of	ADP
easat-5418	267	22	the	the	DET
easat-5418	267	23	relationships	relationship	NOUN
easat-5418	267	24	between	between	ADP
easat-5418	267	25	process	process	NOUN
easat-5418	267	26	strategies	strategy	NOUN
easat-5418	267	27	and	and	CCONJ
easat-5418	267	28	customer	customer	NOUN
easat-5418	267	29	satisfaction	satisfaction	NOUN
easat-5418	267	30	.	.	PUNCT
easat-5418	268	1	regarding	regard	VERB
easat-5418	268	2	specific	specific	ADJ
easat-5418	268	3	objective	objective	ADJ
easat-5418	268	4	2	2	NUM
easat-5418	268	5	:	:	PUNCT
easat-5418	268	6	identifying	identify	VERB
easat-5418	268	7	the	the	DET
easat-5418	268	8	correlation	correlation	NOUN
easat-5418	268	9	between	between	ADP
easat-5418	268	10	the	the	DET
easat-5418	268	11	dimensions	dimension	NOUN
easat-5418	268	12	of	of	ADP
easat-5418	268	13	process	process	NOUN
easat-5418	268	14	strategies	strategy	NOUN
easat-5418	268	15	and	and	CCONJ
easat-5418	268	16	customer	customer	NOUN
easat-5418	268	17	satisfaction	satisfaction	NOUN
easat-5418	268	18	in	in	ADP
easat-5418	268	19	a	a	DET
easat-5418	268	20	private	private	ADJ
easat-5418	268	21	automotive	automotive	ADJ
easat-5418	268	22	company	company	NOUN
easat-5418	268	23	in	in	ADP
easat-5418	268	24	chiclayo	chiclayo	PROPN
easat-5418	268	25	.	.	PUNCT
easat-5418	269	1	the	the	DET
easat-5418	269	2	relationship	relationship	NOUN
easat-5418	269	3	results	result	NOUN
easat-5418	269	4	were	be	AUX
easat-5418	269	5	obtained	obtain	VERB
easat-5418	269	6	through	through	ADP
easat-5418	269	7	the	the	DET
easat-5418	269	8	spearman	spearman	NOUN
easat-5418	269	9	's	's	PART
easat-5418	269	10	rho	rho	ADJ
easat-5418	269	11	test	test	NOUN
easat-5418	269	12	,	,	PUNCT
easat-5418	269	13	revealing	reveal	VERB
easat-5418	269	14	significant	significant	ADJ
easat-5418	269	15	correlations	correlation	NOUN
easat-5418	269	16	between	between	ADP
easat-5418	269	17	the	the	DET
easat-5418	269	18	dimensions	dimension	NOUN
easat-5418	269	19	of	of	ADP
easat-5418	269	20	process	process	NOUN
easat-5418	269	21	strategies	strategy	NOUN
easat-5418	269	22	such	such	ADJ
easat-5418	269	23	as	as	ADP
easat-5418	269	24	planning	plan	VERB
easat-5418	269	25	with	with	ADP
easat-5418	269	26	a	a	DET
easat-5418	269	27	correlation	correlation	NOUN
easat-5418	269	28	of	of	ADP
easat-5418	269	29	0.682	0.682	NUM
easat-5418	269	30	,	,	PUNCT
easat-5418	269	31	organization	organization	NOUN
easat-5418	269	32	with	with	ADP
easat-5418	269	33	a	a	DET
easat-5418	269	34	correlation	correlation	NOUN
easat-5418	269	35	of	of	ADP
easat-5418	269	36	0.767	0.767	NUM
easat-5418	269	37	,	,	PUNCT
easat-5418	269	38	management	management	NOUN
easat-5418	269	39	with	with	ADP
easat-5418	269	40	a	a	DET
easat-5418	269	41	correlation	correlation	NOUN
easat-5418	269	42	of	of	ADP
easat-5418	269	43	0.491	0.491	NUM
easat-5418	269	44	,	,	PUNCT
easat-5418	269	45	and	and	CCONJ
easat-5418	269	46	control	control	VERB
easat-5418	269	47	with	with	ADP
easat-5418	269	48	a	a	DET
easat-5418	269	49	correlation	correlation	NOUN
easat-5418	269	50	of	of	ADP
easat-5418	269	51	0.637	0.637	NUM
easat-5418	269	52	,	,	PUNCT
easat-5418	269	53	all	all	ADV
easat-5418	269	54	with	with	ADP
easat-5418	269	55	the	the	DET
easat-5418	269	56	customer	customer	NOUN
easat-5418	269	57	satisfaction	satisfaction	NOUN
easat-5418	269	58	variable	variable	NOUN
easat-5418	269	59	.	.	PUNCT
easat-5418	270	1	these	these	DET
easat-5418	270	2	findings	finding	NOUN
easat-5418	270	3	led	lead	VERB
easat-5418	270	4	to	to	ADP
easat-5418	270	5	the	the	DET
easat-5418	270	6	adoption	adoption	NOUN
easat-5418	270	7	of	of	ADP
easat-5418	270	8	the	the	DET
easat-5418	270	9	alternative	alternative	ADJ
easat-5418	270	10	hypothesis	hypothesis	NOUN
easat-5418	270	11	h1	h1	NOUN
easat-5418	270	12	and	and	CCONJ
easat-5418	270	13	the	the	DET
easat-5418	270	14	rejection	rejection	NOUN
easat-5418	270	15	of	of	ADP
easat-5418	270	16	the	the	DET
easat-5418	270	17	null	null	ADJ
easat-5418	270	18	hypothesis	hypothesis	NOUN
easat-5418	270	19	h0	h0	PROPN
easat-5418	270	20	,	,	PUNCT
easat-5418	270	21	signifying	signify	VERB
easat-5418	270	22	that	that	SCONJ
easat-5418	270	23	these	these	DET
easat-5418	270	24	dimensions	dimension	NOUN
easat-5418	270	25	should	should	AUX
easat-5418	270	26	be	be	AUX
easat-5418	270	27	followed	follow	VERB
easat-5418	270	28	or	or	CCONJ
easat-5418	270	29	enhanced	enhance	VERB
easat-5418	270	30	to	to	PART
easat-5418	270	31	achieve	achieve	VERB
easat-5418	270	32	an	an	DET
easat-5418	270	33	optimal	optimal	ADJ
easat-5418	270	34	level	level	NOUN
easat-5418	270	35	of	of	ADP
easat-5418	270	36	customer	customer	NOUN
easat-5418	270	37	satisfaction	satisfaction	NOUN
easat-5418	270	38	in	in	ADP
easat-5418	270	39	accordance	accordance	NOUN
easat-5418	270	40	with	with	ADP
easat-5418	270	41	the	the	DET
easat-5418	270	42	brand	brand	NOUN
easat-5418	270	43	standards	standard	NOUN
easat-5418	270	44	represented	represent	VERB
easat-5418	270	45	by	by	ADP
easat-5418	270	46	the	the	DET
easat-5418	270	47	company	company	NOUN
easat-5418	270	48	.	.	PUNCT
easat-5418	271	1	however	however	ADV
easat-5418	271	2	,	,	PUNCT
easat-5418	271	3	it	it	PRON
easat-5418	271	4	's	be	AUX
easat-5418	271	5	important	important	ADJ
easat-5418	271	6	to	to	PART
easat-5418	271	7	acknowledge	acknowledge	VERB
easat-5418	271	8	certain	certain	ADJ
easat-5418	271	9	limitations	limitation	NOUN
easat-5418	271	10	in	in	ADP
easat-5418	271	11	this	this	DET
easat-5418	271	12	study	study	NOUN
easat-5418	271	13	.	.	PUNCT
easat-5418	272	1	the	the	DET
easat-5418	272	2	research	research	NOUN
easat-5418	272	3	was	be	AUX
easat-5418	272	4	confined	confine	VERB
easat-5418	272	5	to	to	ADP
easat-5418	272	6	a	a	DET
easat-5418	272	7	single	single	ADJ
easat-5418	272	8	organization	organization	NOUN
easat-5418	272	9	and	and	CCONJ
easat-5418	272	10	specific	specific	ADJ
easat-5418	272	11	context	context	NOUN
easat-5418	272	12	,	,	PUNCT
easat-5418	272	13	potentially	potentially	ADV
easat-5418	272	14	limiting	limit	VERB
easat-5418	272	15	the	the	DET
easat-5418	272	16	generalizability	generalizability	NOUN
easat-5418	272	17	of	of	ADP
easat-5418	272	18	results	result	NOUN
easat-5418	272	19	.	.	PUNCT
easat-5418	273	1	additionally	additionally	ADV
easat-5418	273	2	,	,	PUNCT
easat-5418	273	3	the	the	DET
easat-5418	273	4	reliance	reliance	NOUN
easat-5418	273	5	on	on	ADP
easat-5418	273	6	self	self	NOUN
easat-5418	273	7	-	-	PUNCT
easat-5418	273	8	reported	report	VERB
easat-5418	273	9	data	datum	NOUN
easat-5418	273	10	could	could	AUX
easat-5418	273	11	introduce	introduce	VERB
easat-5418	273	12	response	response	NOUN
easat-5418	273	13	bias	bias	NOUN
easat-5418	273	14	.	.	PUNCT
easat-5418	274	1	future	future	ADJ
easat-5418	274	2	research	research	NOUN
easat-5418	274	3	might	might	AUX
easat-5418	274	4	consider	consider	VERB
easat-5418	274	5	expanding	expand	VERB
easat-5418	274	6	the	the	DET
easat-5418	274	7	scope	scope	NOUN
easat-5418	274	8	to	to	ADP
easat-5418	274	9	multiple	multiple	ADJ
easat-5418	274	10	organizations	organization	NOUN
easat-5418	274	11	and	and	CCONJ
easat-5418	274	12	contexts	context	NOUN
easat-5418	274	13	for	for	ADP
easat-5418	274	14	broader	broad	ADJ
easat-5418	274	15	insights	insight	NOUN
easat-5418	274	16	into	into	ADP
easat-5418	274	17	the	the	DET
easat-5418	274	18	correlations	correlation	NOUN
easat-5418	274	19	between	between	ADP
easat-5418	274	20	process	process	NOUN
easat-5418	274	21	strategy	strategy	NOUN
easat-5418	274	22	dimensions	dimension	NOUN
easat-5418	274	23	and	and	CCONJ
easat-5418	274	24	customer	customer	NOUN
easat-5418	274	25	satisfaction	satisfaction	NOUN
easat-5418	274	26	.	.	PUNCT
easat-5418	275	1	with	with	ADP
easat-5418	275	2	regard	regard	NOUN
easat-5418	275	3	to	to	ADP
easat-5418	275	4	specific	specific	ADJ
easat-5418	275	5	objective	objective	NOUN
easat-5418	275	6	3	3	NUM
easat-5418	275	7	:	:	PUNCT
easat-5418	275	8	examine	examine	VERB
easat-5418	275	9	the	the	DET
easat-5418	275	10	correlation	correlation	NOUN
easat-5418	275	11	between	between	ADP
easat-5418	275	12	process	process	NOUN
easat-5418	275	13	strategies	strategy	NOUN
easat-5418	275	14	and	and	CCONJ
easat-5418	275	15	customer	customer	NOUN
easat-5418	275	16	satisfaction	satisfaction	NOUN
easat-5418	275	17	levels	level	NOUN
easat-5418	275	18	in	in	ADP
easat-5418	275	19	a	a	DET
easat-5418	275	20	private	private	ADJ
easat-5418	275	21	automotive	automotive	ADJ
easat-5418	275	22	company	company	NOUN
easat-5418	275	23	chiclayo	chiclayo	VERB
easat-5418	275	24	.	.	PUNCT
easat-5418	276	1	it	it	PRON
easat-5418	276	2	was	be	AUX
easat-5418	276	3	analyzed	analyze	VERB
easat-5418	276	4	that	that	SCONJ
easat-5418	276	5	each	each	DET
easat-5418	276	6	variable	variable	NOUN
easat-5418	276	7	studied	study	VERB
easat-5418	276	8	plays	play	VERB
easat-5418	276	9	an	an	DET
easat-5418	276	10	important	important	ADJ
easat-5418	276	11	role	role	NOUN
easat-5418	276	12	in	in	ADP
easat-5418	276	13	the	the	DET
easat-5418	276	14	day	day	NOUN
easat-5418	276	15	-	-	PUNCT
easat-5418	276	16	to	to	ADP
easat-5418	276	17	-	-	PUNCT
easat-5418	276	18	day	day	NOUN
easat-5418	276	19	life	life	NOUN
easat-5418	276	20	of	of	ADP
easat-5418	276	21	the	the	DET
easat-5418	276	22	company	company	NOUN
easat-5418	276	23	.	.	PUNCT
easat-5418	277	1	company	company	NOUN
easat-5418	277	2	,	,	PUNCT
easat-5418	277	3	because	because	SCONJ
easat-5418	277	4	the	the	DET
easat-5418	277	5	customer	customer	NOUN
easat-5418	277	6	service	service	NOUN
easat-5418	277	7	processes	process	NOUN
easat-5418	277	8	help	help	VERB
easat-5418	277	9	to	to	PART
easat-5418	277	10	determine	determine	VERB
easat-5418	277	11	and	and	CCONJ
easat-5418	277	12	facilitate	facilitate	VERB
easat-5418	277	13	the	the	DET
easat-5418	277	14	uptake	uptake	NOUN
easat-5418	277	15	of	of	ADP
easat-5418	277	16	the	the	DET
easat-5418	277	17	service	service	NOUN
easat-5418	277	18	that	that	PRON
easat-5418	277	19	is	be	AUX
easat-5418	277	20	intended	intend	VERB
easat-5418	277	21	to	to	PART
easat-5418	277	22	be	be	AUX
easat-5418	277	23	provided	provide	VERB
easat-5418	277	24	to	to	ADP
easat-5418	277	25	the	the	DET
easat-5418	277	26	customer	customer	NOUN
easat-5418	277	27	,	,	PUNCT
easat-5418	277	28	thus	thus	ADV
easat-5418	277	29	having	have	VERB
easat-5418	277	30	more	more	ADJ
easat-5418	277	31	fluidity	fluidity	NOUN
easat-5418	277	32	when	when	SCONJ
easat-5418	277	33	serving	serve	VERB
easat-5418	277	34	a	a	DET
easat-5418	277	35	customer	customer	NOUN
easat-5418	277	36	.	.	PUNCT
easat-5418	278	1	transparency	transparency	NOUN
easat-5418	278	2	:	:	PUNCT
easat-5418	278	3	the	the	DET
easat-5418	278	4	authors	author	NOUN
easat-5418	278	5	confirm	confirm	VERB
easat-5418	278	6	that	that	SCONJ
easat-5418	278	7	the	the	DET
easat-5418	278	8	manuscript	manuscript	NOUN
easat-5418	278	9	is	be	AUX
easat-5418	278	10	an	an	DET
easat-5418	278	11	honest	honest	ADJ
easat-5418	278	12	,	,	PUNCT
easat-5418	278	13	accurate	accurate	ADJ
easat-5418	278	14	,	,	PUNCT
easat-5418	278	15	and	and	CCONJ
easat-5418	278	16	transparent	transparent	ADJ
easat-5418	278	17	account	account	NOUN
easat-5418	278	18	of	of	ADP
easat-5418	278	19	the	the	DET
easat-5418	278	20	study	study	NOUN
easat-5418	278	21	;	;	PUNCT
easat-5418	278	22	that	that	SCONJ
easat-5418	278	23	no	no	DET
easat-5418	278	24	vital	vital	ADJ
easat-5418	278	25	features	feature	NOUN
easat-5418	278	26	of	of	ADP
easat-5418	278	27	the	the	DET
easat-5418	278	28	study	study	NOUN
easat-5418	278	29	have	have	AUX
easat-5418	278	30	been	be	AUX
easat-5418	278	31	omitted	omit	VERB
easat-5418	278	32	;	;	PUNCT
easat-5418	278	33	and	and	CCONJ
easat-5418	278	34	that	that	SCONJ
easat-5418	278	35	any	any	DET
easat-5418	278	36	discrepancies	discrepancy	NOUN
easat-5418	278	37	from	from	ADP
easat-5418	278	38	the	the	DET
easat-5418	278	39	study	study	NOUN
easat-5418	278	40	as	as	SCONJ
easat-5418	278	41	planned	plan	VERB
easat-5418	278	42	have	have	AUX
easat-5418	278	43	been	be	AUX
easat-5418	278	44	explained	explain	VERB
easat-5418	278	45	.	.	PUNCT
easat-5418	279	1	this	this	DET
easat-5418	279	2	study	study	NOUN
easat-5418	279	3	followed	follow	VERB
easat-5418	279	4	all	all	DET
easat-5418	279	5	ethical	ethical	ADJ
easat-5418	279	6	practices	practice	NOUN
easat-5418	279	7	during	during	ADP
easat-5418	279	8	writing	writing	NOUN
easat-5418	279	9	.	.	PUNCT
easat-5418	280	1	copyright	copyright	NOUN
easat-5418	280	2	:	:	PUNCT
easat-5418	280	3	©	©	PROPN
easat-5418	280	4	2025	2025	NUM
easat-5418	280	5	by	by	ADP
easat-5418	280	6	the	the	DET
easat-5418	280	7	authors	author	NOUN
easat-5418	280	8	.	.	PUNCT
easat-5418	281	1	this	this	DET
easat-5418	281	2	open	open	ADJ
easat-5418	281	3	-	-	PUNCT
easat-5418	281	4	access	access	NOUN
easat-5418	281	5	article	article	NOUN
easat-5418	281	6	is	be	AUX
easat-5418	281	7	distributed	distribute	VERB
easat-5418	281	8	under	under	ADP
easat-5418	281	9	the	the	DET
easat-5418	281	10	terms	term	NOUN
easat-5418	281	11	and	and	CCONJ
easat-5418	281	12	conditions	condition	NOUN
easat-5418	281	13	of	of	ADP
easat-5418	281	14	the	the	DET
easat-5418	281	15	creative	creative	ADJ
easat-5418	281	16	commons	common	NOUN
easat-5418	281	17	attribution	attribution	NOUN
easat-5418	281	18	(	(	PUNCT
easat-5418	281	19	cc	cc	NOUN
easat-5418	281	20	by	by	ADP
easat-5418	281	21	)	)	PUNCT
easat-5418	281	22	license	license	NOUN
easat-5418	281	23	(	(	PUNCT
easat-5418	281	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-5418	281	25	)	)	PUNCT
easat-5418	281	26	.	.	PUNCT
easat-5418	282	1	references	reference	NOUN
easat-5418	282	2	[	[	X
easat-5418	282	3	1	1	X
easat-5418	282	4	]	]	PUNCT
easat-5418	282	5	t.	t.	PROPN
easat-5418	282	6	y.	y.	PROPN
easat-5418	282	7	m.	m.	PROPN
easat-5418	282	8	llacsahuanga	llacsahuanga	PROPN
easat-5418	282	9	,	,	PUNCT
easat-5418	282	10	"	"	PUNCT
easat-5418	282	11	organizational	organizational	ADJ
easat-5418	282	12	climate	climate	NOUN
easat-5418	282	13	and	and	CCONJ
easat-5418	282	14	job	job	NOUN
easat-5418	282	15	satisfaction	satisfaction	NOUN
easat-5418	282	16	in	in	ADP
easat-5418	282	17	the	the	DET
easat-5418	282	18	automotive	automotive	ADJ
easat-5418	282	19	clinic	clinic	NOUN
easat-5418	282	20	garage	garage	NOUN
easat-5418	282	21	,	,	PUNCT
easat-5418	282	22	chiclayo	chiclayo	NOUN
easat-5418	282	23	,	,	PUNCT
easat-5418	282	24	2022	2022	NUM
easat-5418	282	25	,	,	PUNCT
easat-5418	282	26	"	"	PUNCT
easat-5418	282	27	bachelor	bachelor	NOUN
easat-5418	282	28	's	's	PART
easat-5418	282	29	tthesis	tthesis	NOUN
easat-5418	282	30	,	,	PUNCT
easat-5418	282	31	señor	señor	PROPN
easat-5418	282	32	de	de	PROPN
easat-5418	282	33	sipán	sipán	PROPN
easat-5418	282	34	university	university	PROPN
easat-5418	282	35	.	.	PUNCT
easat-5418	283	1	uss	uss	PROPN
easat-5418	283	2	academic	academic	ADJ
easat-5418	283	3	repository	repository	NOUN
easat-5418	283	4	,	,	PUNCT
easat-5418	283	5	2022	2022	NUM
easat-5418	283	6	.	.	PUNCT
easat-5418	284	1	[	[	X
easat-5418	284	2	2	2	X
easat-5418	284	3	]	]	X
easat-5418	284	4	g.	g.	PROPN
easat-5418	284	5	g.	g.	PROPN
easat-5418	284	6	c.	c.	PROPN
easat-5418	284	7	botetano	botetano	PROPN
easat-5418	284	8	,	,	PUNCT
easat-5418	284	9	d.	d.	PROPN
easat-5418	284	10	cisneros	cisneros	PROPN
easat-5418	284	11	,	,	PUNCT
easat-5418	284	12	r	r	NOUN
easat-5418	284	13	a.	a.	NOUN
easat-5418	284	14	,	,	PUNCT
easat-5418	284	15	g.	g.	PROPN
easat-5418	284	16	s.	s.	PROPN
easat-5418	284	17	i.	i.	PROPN
easat-5418	284	18	guerra	guerra	PROPN
easat-5418	284	19	,	,	PUNCT
easat-5418	284	20	s.	s.	PROPN
easat-5418	284	21	c.	c.	PROPN
easat-5418	284	22	e.	e.	PROPN
easat-5418	284	23	ramos	ramos	PROPN
easat-5418	284	24	,	,	PUNCT
easat-5418	284	25	and	and	CCONJ
easat-5418	284	26	m.	m.	PROPN
easat-5418	284	27	a.	a.	PROPN
easat-5418	284	28	j.	j.	PROPN
easat-5418	284	29	tito	tito	PROPN
easat-5418	284	30	,	,	PUNCT
easat-5418	284	31	"	"	PUNCT
easat-5418	284	32	strategic	strategic	ADJ
easat-5418	284	33	plan	plan	NOUN
easat-5418	284	34	for	for	ADP
easat-5418	284	35	a	a	DET
easat-5418	284	36	company	company	NOUN
easat-5418	284	37	dedicated	dedicate	VERB
easat-5418	284	38	to	to	ADP
easat-5418	284	39	the	the	DET
easat-5418	284	40	manufacture	manufacture	NOUN
easat-5418	284	41	of	of	ADP
easat-5418	284	42	auto	auto	NOUN
easat-5418	284	43	parts	part	NOUN
easat-5418	284	44	,	,	PUNCT
easat-5418	284	45	"	"	PUNCT
easat-5418	284	46	master	master	NOUN
easat-5418	284	47	's	's	PART
easat-5418	284	48	thesis	thesis	NOUN
easat-5418	284	49	,	,	PUNCT
easat-5418	284	50	universidad	universidad	PROPN
easat-5418	284	51	del	del	PROPN
easat-5418	284	52	pacífico	pacífico	PROPN
easat-5418	284	53	.	.	PUNCT
easat-5418	285	1	up	up	ADP
easat-5418	285	2	academic	academic	ADJ
easat-5418	285	3	repository	repository	NOUN
easat-5418	285	4	,	,	PUNCT
easat-5418	285	5	2019	2019	NUM
easat-5418	285	6	.	.	PUNCT
easat-5418	286	1	[	[	X
easat-5418	286	2	3	3	X
easat-5418	286	3	]	]	X
easat-5418	286	4	d.	d.	PROPN
easat-5418	286	5	c.	c.	PROPN
easat-5418	286	6	h.	h.	PROPN
easat-5418	286	7	cusinga	cusinga	PROPN
easat-5418	286	8	,	,	PUNCT
easat-5418	286	9	u.	u.	PROPN
easat-5418	286	10	d.	d.	PROPN
easat-5418	286	11	e.	e.	PROPN
easat-5418	286	12	de	de	PROPN
easat-5418	286	13	la	la	PROPN
easat-5418	286	14	torre	torre	PROPN
easat-5418	286	15	,	,	PUNCT
easat-5418	286	16	g.	g.	PROPN
easat-5418	286	17	m.	m.	PROPN
easat-5418	286	18	m.	m.	PROPN
easat-5418	286	19	hidalgo	hidalgo	PROPN
easat-5418	286	20	,	,	PUNCT
easat-5418	286	21	s.	s.	PROPN
easat-5418	286	22	s.	s.	PROPN
easat-5418	286	23	c.	c.	PROPN
easat-5418	286	24	d.	d.	PROPN
easat-5418	286	25	c.	c.	PROPN
easat-5418	286	26	navarro	navarro	PROPN
easat-5418	286	27	,	,	PUNCT
easat-5418	286	28	and	and	CCONJ
easat-5418	286	29	i.	i.	PROPN
easat-5418	286	30	ramos	ramos	PROPN
easat-5418	286	31	,	,	PUNCT
easat-5418	286	32	r.	r.	PROPN
easat-5418	286	33	e.	e.	PROPN
easat-5418	286	34	,	,	PUNCT
easat-5418	286	35	"	"	PUNCT
easat-5418	286	36	delta	delta	NOUN
easat-5418	286	37	signal	signal	VERB
easat-5418	286	38	strategic	strategic	ADJ
easat-5418	286	39	plan	plan	NOUN
easat-5418	286	40	2020	2020	NUM
easat-5418	286	41	-	-	SYM
easat-5418	286	42	2023	2023	NUM
easat-5418	286	43	supplier	supplier	NOUN
easat-5418	286	44	of	of	ADP
easat-5418	286	45	electrical	electrical	ADJ
easat-5418	286	46	/	/	SYM
easat-5418	286	47	electronic	electronic	ADJ
easat-5418	286	48	equipment	equipment	NOUN
easat-5418	286	49	,	,	PUNCT
easat-5418	286	50	luxury	luxury	NOUN
easat-5418	286	51	car	car	NOUN
easat-5418	286	52	segment	segment	NOUN
easat-5418	286	53	with	with	ADP
easat-5418	286	54	a	a	DET
easat-5418	286	55	focus	focus	NOUN
easat-5418	286	56	on	on	ADP
easat-5418	286	57	innovation	innovation	NOUN
easat-5418	286	58	,	,	PUNCT
easat-5418	286	59	"	"	PUNCT
easat-5418	286	60	2022	2022	NUM
easat-5418	286	61	.	.	PUNCT
easat-5418	287	1	[	[	X
easat-5418	287	2	4	4	X
easat-5418	287	3	]	]	X
easat-5418	287	4	p.	p.	NOUN
easat-5418	287	5	m.	m.	PROPN
easat-5418	287	6	i.	i.	PROPN
easat-5418	287	7	orejon	orejon	PROPN
easat-5418	287	8	,	,	PUNCT
easat-5418	287	9	"	"	PUNCT
easat-5418	287	10	tpc	tpc	NOUN
easat-5418	287	11	proposal	proposal	NOUN
easat-5418	287	12	to	to	PART
easat-5418	287	13	improve	improve	VERB
easat-5418	287	14	the	the	DET
easat-5418	287	15	quality	quality	NOUN
easat-5418	287	16	of	of	ADP
easat-5418	287	17	customer	customer	NOUN
easat-5418	287	18	service	service	NOUN
easat-5418	287	19	in	in	ADP
easat-5418	287	20	an	an	DET
easat-5418	287	21	automotive	automotive	ADJ
easat-5418	287	22	company	company	NOUN
easat-5418	287	23	,	,	PUNCT
easat-5418	287	24	lima	lima	NOUN
easat-5418	287	25	2020	2020	NUM
easat-5418	287	26	,	,	PUNCT
easat-5418	287	27	"	"	PUNCT
easat-5418	287	28	bachelor	bachelor	NOUN
easat-5418	287	29	's	's	PART
easat-5418	287	30	thesis	thesis	NOUN
easat-5418	287	31	,	,	PUNCT
easat-5418	287	32	norbert	norbert	PROPN
easat-5418	287	33	weiner	weiner	PROPN
easat-5418	287	34	university	university	PROPN
easat-5418	287	35	.	.	PUNCT
easat-5418	288	1	unw	unw	PROPN
easat-5418	288	2	academic	academic	ADJ
easat-5418	288	3	repository	repository	NOUN
easat-5418	288	4	,	,	PUNCT
easat-5418	288	5	2020	2020	NUM
easat-5418	288	6	.	.	PUNCT
easat-5418	289	1	[	[	X
easat-5418	289	2	5	5	X
easat-5418	289	3	]	]	PUNCT
easat-5418	289	4	v.	v.	PROPN
easat-5418	289	5	g.	g.	PROPN
easat-5418	289	6	m.	m.	PROPN
easat-5418	289	7	jiménez	jiménez	PROPN
easat-5418	289	8	,	,	PUNCT
easat-5418	289	9	"	"	PUNCT
easat-5418	289	10	evaluation	evaluation	NOUN
easat-5418	289	11	and	and	CCONJ
easat-5418	289	12	proposal	proposal	NOUN
easat-5418	289	13	of	of	ADP
easat-5418	289	14	improvements	improvement	NOUN
easat-5418	289	15	for	for	ADP
easat-5418	289	16	the	the	DET
easat-5418	289	17	quality	quality	NOUN
easat-5418	289	18	of	of	ADP
easat-5418	289	19	service	service	NOUN
easat-5418	289	20	to	to	ADP
easat-5418	289	21	users	user	NOUN
easat-5418	289	22	based	base	VERB
easat-5418	289	23	on	on	ADP
easat-5418	289	24	the	the	DET
easat-5418	289	25	servqual	servqual	ADJ
easat-5418	289	26	model	model	NOUN
easat-5418	289	27	in	in	ADP
easat-5418	289	28	an	an	DET
easat-5418	289	29	automotive	automotive	ADJ
easat-5418	289	30	finance	finance	NOUN
easat-5418	289	31	company	company	NOUN
easat-5418	289	32	–	–	PUNCT
easat-5418	289	33	lima	lima	PROPN
easat-5418	289	34	2016	2016	NUM
easat-5418	289	35	,	,	PUNCT
easat-5418	289	36	"	"	PUNCT
easat-5418	289	37	bachelor	bachelor	NOUN
easat-5418	289	38	's	's	PART
easat-5418	289	39	thesis	thesis	NOUN
easat-5418	289	40	,	,	PUNCT
easat-5418	289	41	santo	santo	PROPN
easat-5418	289	42	toribio	toribio	PROPN
easat-5418	289	43	de	de	PROPN
easat-5418	289	44	mogrovejo	mogrovejo	PROPN
easat-5418	289	45	catholic	catholic	PROPN
easat-5418	289	46	university	university	PROPN
easat-5418	289	47	.	.	PUNCT
easat-5418	290	1	usat	usat	PROPN
easat-5418	290	2	theses	these	VERB
easat-5418	290	3	repository	repository	NOUN
easat-5418	290	4	,	,	PUNCT
easat-5418	290	5	2018	2018	NUM
easat-5418	290	6	.	.	PUNCT
easat-5418	291	1	[	[	X
easat-5418	291	2	6	6	NUM
easat-5418	291	3	]	]	PUNCT
easat-5418	291	4	w.	w.	PROPN
easat-5418	291	5	a.	a.	NOUN
easat-5418	291	6	shewhart	shewhart	PROPN
easat-5418	291	7	,	,	PUNCT
easat-5418	291	8	"	"	PUNCT
easat-5418	291	9	statistical	statistical	ADJ
easat-5418	291	10	method	method	NOUN
easat-5418	291	11	from	from	ADP
easat-5418	291	12	an	an	DET
easat-5418	291	13	engineering	engineering	NOUN
easat-5418	291	14	viewpoint	viewpoint	NOUN
easat-5418	291	15	,	,	PUNCT
easat-5418	291	16	"	"	PUNCT
easat-5418	291	17	journal	journal	NOUN
easat-5418	291	18	of	of	ADP
easat-5418	291	19	the	the	DET
easat-5418	291	20	american	american	PROPN
easat-5418	291	21	statistical	statistical	PROPN
easat-5418	291	22	association	association	PROPN
easat-5418	291	23	,	,	PUNCT
easat-5418	291	24	vol	vol	NOUN
easat-5418	291	25	.	.	PROPN
easat-5418	291	26	26	26	NUM
easat-5418	291	27	,	,	PUNCT
easat-5418	291	28	no	no	INTJ
easat-5418	291	29	.	.	NOUN
easat-5418	291	30	175	175	NUM
easat-5418	291	31	,	,	PUNCT
easat-5418	291	32	pp	pp	ADJ
easat-5418	291	33	.	.	PUNCT
easat-5418	292	1	262	262	NUM
easat-5418	292	2	-	-	SYM
easat-5418	292	3	269	269	NUM
easat-5418	292	4	,	,	PUNCT
easat-5418	292	5	1931	1931	NUM
easat-5418	292	6	.	.	PUNCT
easat-5418	293	1	https://doi.org/10.1080/01621459.1931.10502545	https://doi.org/10.1080/01621459.1931.10502545	PROPN
easat-5418	294	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-5418	294	2	https://doi.org/10.1080/01621459.1931.10502545	https://doi.org/10.1080/01621459.1931.10502545	PROPN
easat-5418	295	1	1063	1063	NUM
easat-5418	295	2	edelweiss	edelweiss	PROPN
easat-5418	295	3	applied	apply	VERB
easat-5418	295	4	science	science	NOUN
easat-5418	295	5	and	and	CCONJ
easat-5418	295	6	technology	technology	NOUN
easat-5418	295	7	issn	issn	PROPN
easat-5418	295	8	:	:	PUNCT
easat-5418	295	9	2576	2576	NUM
easat-5418	295	10	-	-	SYM
easat-5418	295	11	8484	8484	NUM
easat-5418	295	12	vol	vol	NOUN
easat-5418	295	13	.	.	PROPN
easat-5418	296	1	9	9	NUM
easat-5418	296	2	,	,	PUNCT
easat-5418	296	3	no	no	INTJ
easat-5418	296	4	.	.	NOUN
easat-5418	297	1	3	3	NUM
easat-5418	297	2	:	:	SYM
easat-5418	297	3	1052	1052	NUM
easat-5418	297	4	-	-	SYM
easat-5418	297	5	1063	1063	NUM
easat-5418	297	6	,	,	PUNCT
easat-5418	297	7	2025	2025	NUM
easat-5418	297	8	doi	doi	NOUN
easat-5418	297	9	:	:	PUNCT
easat-5418	297	10	10.55214/25768484.v9i3.5418	10.55214/25768484.v9i3.5418	PROPN
easat-5418	297	11	©	©	PROPN
easat-5418	297	12	2025	2025	NUM
easat-5418	297	13	by	by	ADP
easat-5418	297	14	the	the	DET
easat-5418	297	15	authors	author	NOUN
easat-5418	297	16	;	;	PUNCT
easat-5418	297	17	licensee	licensee	PROPN
easat-5418	297	18	learning	learning	NOUN
easat-5418	297	19	gate	gate	NOUN
easat-5418	298	1	[	[	X
easat-5418	298	2	7	7	NUM
easat-5418	298	3	]	]	PUNCT
easat-5418	298	4	m.	m.	NOUN
easat-5418	298	5	i.	i.	PROPN
easat-5418	298	6	s.	s.	PROPN
easat-5418	298	7	c.	c.	PROPN
easat-5418	298	8	lópez	lópez	PROPN
easat-5418	298	9	,	,	PUNCT
easat-5418	298	10	á	á	PROPN
easat-5418	298	11	.	.	PUNCT
easat-5418	298	12	j.	j.	PROPN
easat-5418	298	13	c.	c.	PROPN
easat-5418	298	14	diez	diez	PROPN
easat-5418	298	15	,	,	PUNCT
easat-5418	298	16	and	and	CCONJ
easat-5418	298	17	e.	e.	PROPN
easat-5418	298	18	s.	s.	PROPN
easat-5418	298	19	n.	n.	PROPN
easat-5418	298	20	torres	torres	PROPN
easat-5418	298	21	,	,	PUNCT
easat-5418	298	22	"	"	PUNCT
easat-5418	298	23	service	service	NOUN
easat-5418	298	24	quality	quality	NOUN
easat-5418	298	25	strategies	strategy	NOUN
easat-5418	298	26	for	for	ADP
easat-5418	298	27	customer	customer	NOUN
easat-5418	298	28	satisfaction	satisfaction	NOUN
easat-5418	298	29	in	in	ADP
easat-5418	298	30	a	a	DET
easat-5418	298	31	private	private	ADJ
easat-5418	298	32	company	company	NOUN
easat-5418	298	33	,	,	PUNCT
easat-5418	298	34	"	"	PUNCT
easat-5418	298	35	epistemia	epistemia	PROPN
easat-5418	298	36	revista	revista	PROPN
easat-5418	298	37	científica	científica	PROPN
easat-5418	298	38	,	,	PUNCT
easat-5418	298	39	vol	vol	NOUN
easat-5418	298	40	.	.	PROPN
easat-5418	298	41	4	4	NUM
easat-5418	298	42	,	,	PUNCT
easat-5418	298	43	no	no	INTJ
easat-5418	298	44	.	.	NOUN
easat-5418	298	45	2	2	NUM
easat-5418	298	46	,	,	PUNCT
easat-5418	298	47	pp	pp	ADJ
easat-5418	298	48	.	.	PUNCT
easat-5418	299	1	1	1	NUM
easat-5418	299	2	-	-	SYM
easat-5418	299	3	10	10	NUM
easat-5418	299	4	,	,	PUNCT
easat-5418	299	5	2020	2020	NUM
easat-5418	299	6	.	.	PUNCT
easat-5418	300	1	[	[	X
easat-5418	300	2	8	8	NUM
easat-5418	300	3	]	]	PUNCT
easat-5418	300	4	p.	p.	NOUN
easat-5418	300	5	j.	j.	PROPN
easat-5418	300	6	c.	c.	PROPN
easat-5418	300	7	mejía	mejía	PROPN
easat-5418	300	8	,	,	PUNCT
easat-5418	300	9	c.	c.	PROPN
easat-5418	300	10	s.	s.	PROPN
easat-5418	300	11	c.	c.	PROPN
easat-5418	300	12	coronel	coronel	PROPN
easat-5418	300	13	,	,	PUNCT
easat-5418	300	14	l.	l.	PROPN
easat-5418	300	15	e.	e.	PROPN
easat-5418	300	16	a.	a.	PROPN
easat-5418	300	17	gaona	gaona	PROPN
easat-5418	300	18	,	,	PUNCT
easat-5418	300	19	j.	j.	PROPN
easat-5418	300	20	f.	f.	PROPN
easat-5418	300	21	d.	d.	PROPN
easat-5418	300	22	ventura	ventura	PROPN
easat-5418	300	23	,	,	PUNCT
easat-5418	300	24	d.	d.	PROPN
easat-5418	300	25	h.	h.	PROPN
easat-5418	300	26	f.	f.	PROPN
easat-5418	300	27	montero	montero	PROPN
easat-5418	300	28	,	,	PUNCT
easat-5418	300	29	and	and	CCONJ
easat-5418	300	30	w.	w.	PROPN
easat-5418	300	31	e.	e.	PROPN
easat-5418	300	32	h.	h.	PROPN
easat-5418	300	33	alcántara	alcántara	PROPN
easat-5418	300	34	,	,	PUNCT
easat-5418	300	35	"	"	PUNCT
easat-5418	300	36	health	health	NOUN
easat-5418	300	37	and	and	CCONJ
easat-5418	300	38	safety	safety	NOUN
easat-5418	300	39	proposal	proposal	NOUN
easat-5418	300	40	to	to	PART
easat-5418	300	41	reduce	reduce	VERB
easat-5418	300	42	risks	risk	NOUN
easat-5418	300	43	in	in	ADP
easat-5418	300	44	the	the	DET
easat-5418	300	45	construction	construction	NOUN
easat-5418	300	46	of	of	ADP
easat-5418	300	47	a	a	DET
easat-5418	300	48	school	school	NOUN
easat-5418	300	49	,	,	PUNCT
easat-5418	300	50	"	"	PUNCT
easat-5418	300	51	sustainability	sustainability	NOUN
easat-5418	300	52	,	,	PUNCT
easat-5418	300	53	vol	vol	NOUN
easat-5418	300	54	.	.	PROPN
easat-5418	300	55	15	15	NUM
easat-5418	300	56	,	,	PUNCT
easat-5418	300	57	no	no	INTJ
easat-5418	300	58	.	.	NOUN
easat-5418	300	59	21	21	NUM
easat-5418	300	60	,	,	PUNCT
easat-5418	300	61	pp	pp	ADJ
easat-5418	300	62	.	.	PUNCT
easat-5418	301	1	1	1	NUM
easat-5418	301	2	-	-	SYM
easat-5418	301	3	13	13	NUM
easat-5418	301	4	,	,	PUNCT
easat-5418	301	5	2023	2023	NUM
easat-5418	301	6	.	.	PUNCT
easat-5418	302	1	https://doi.org/10.3390/su152115189	https://doi.org/10.3390/su152115189	X
easat-5418	303	1	[	[	X
easat-5418	303	2	9	9	NUM
easat-5418	303	3	]	]	X
easat-5418	303	4	r.	r.	PROPN
easat-5418	303	5	a.	a.	PROPN
easat-5418	303	6	machorro	machorro	PROPN
easat-5418	303	7	,	,	PUNCT
easat-5418	303	8	g.	g.	PROPN
easat-5418	303	9	venegas	venegas	PROPN
easat-5418	303	10	,	,	PUNCT
easat-5418	303	11	d.	d.	PROPN
easat-5418	303	12	resenos	resenos	PROPN
easat-5418	303	13	,	,	PUNCT
easat-5418	303	14	c.	c.	PROPN
easat-5418	303	15	gallardo	gallardo	PROPN
easat-5418	303	16	,	,	PUNCT
easat-5418	303	17	and	and	CCONJ
easat-5418	303	18	m.	m.	NOUN
easat-5418	303	19	acuña	acuña	ADJ
easat-5418	303	20	,	,	PUNCT
easat-5418	303	21	"	"	PUNCT
easat-5418	303	22	service	service	NOUN
easat-5418	303	23	quality	quality	NOUN
easat-5418	303	24	as	as	ADP
easat-5418	303	25	a	a	DET
easat-5418	303	26	competitive	competitive	ADJ
easat-5418	303	27	advantage	advantage	NOUN
easat-5418	303	28	in	in	ADP
easat-5418	303	29	an	an	DET
easat-5418	303	30	automotive	automotive	ADJ
easat-5418	303	31	company	company	NOUN
easat-5418	303	32	,	,	PUNCT
easat-5418	303	33	"	"	PUNCT
easat-5418	303	34	journal	journal	NOUN
easat-5418	303	35	of	of	ADP
easat-5418	303	36	industrial	industrial	ADJ
easat-5418	303	37	engineering	engineering	NOUN
easat-5418	303	38	,	,	PUNCT
easat-5418	303	39	vol	vol	NOUN
easat-5418	303	40	.	.	PROPN
easat-5418	303	41	10	10	NUM
easat-5418	303	42	,	,	PUNCT
easat-5418	303	43	no	no	INTJ
easat-5418	303	44	.	.	NOUN
easat-5418	303	45	2	2	NUM
easat-5418	303	46	,	,	PUNCT
easat-5418	303	47	pp	pp	ADJ
easat-5418	303	48	.	.	PUNCT
easat-5418	304	1	45	45	NUM
easat-5418	304	2	-	-	SYM
easat-5418	304	3	58	58	NUM
easat-5418	304	4	,	,	PUNCT
easat-5418	304	5	2009	2009	NUM
easat-5418	304	6	.	.	PUNCT
easat-5418	305	1	[	[	X
easat-5418	305	2	10	10	NUM
easat-5418	305	3	]	]	X
easat-5418	305	4	e.	e.	PROPN
easat-5418	305	5	a.	a.	PROPN
easat-5418	305	6	fuentes	fuentes	PROPN
easat-5418	305	7	and	and	CCONJ
easat-5418	305	8	a.	a.	PROPN
easat-5418	305	9	f.	f.	PROPN
easat-5418	305	10	rojas	rojas	PROPN
easat-5418	305	11	,	,	PUNCT
easat-5418	305	12	"	"	PUNCT
easat-5418	305	13	standardization	standardization	NOUN
easat-5418	305	14	of	of	ADP
easat-5418	305	15	operations	operation	NOUN
easat-5418	305	16	in	in	ADP
easat-5418	305	17	the	the	DET
easat-5418	305	18	after	after	ADP
easat-5418	305	19	-	-	PUNCT
easat-5418	305	20	sales	sale	NOUN
easat-5418	305	21	service	service	NOUN
easat-5418	305	22	of	of	ADP
easat-5418	305	23	an	an	DET
easat-5418	305	24	automotive	automotive	ADJ
easat-5418	305	25	company	company	NOUN
easat-5418	305	26	for	for	ADP
easat-5418	305	27	the	the	DET
easat-5418	305	28	main	main	ADJ
easat-5418	305	29	brand	brand	NOUN
easat-5418	305	30	,	,	PUNCT
easat-5418	305	31	"	"	PUNCT
easat-5418	305	32	información	información	PROPN
easat-5418	305	33	tecnológica	tecnológica	PROPN
easat-5418	305	34	,	,	PUNCT
easat-5418	305	35	vol	vol	NOUN
easat-5418	305	36	.	.	PROPN
easat-5418	305	37	29	29	NUM
easat-5418	305	38	,	,	PUNCT
easat-5418	305	39	no	no	INTJ
easat-5418	305	40	.	.	NOUN
easat-5418	305	41	4	4	NUM
easat-5418	305	42	,	,	PUNCT
easat-5418	305	43	pp	pp	ADJ
easat-5418	305	44	.	.	PUNCT
easat-5418	306	1	189	189	NUM
easat-5418	306	2	-	-	SYM
easat-5418	306	3	196	196	NUM
easat-5418	306	4	,	,	PUNCT
easat-5418	306	5	2018	2018	NUM
easat-5418	306	6	.	.	PUNCT
easat-5418	307	1	http://dx.doi.org/10.4067/s071807642018000400189	http://dx.doi.org/10.4067/s071807642018000400189	X
easat-5418	308	1	[	[	X
easat-5418	308	2	11	11	NUM
easat-5418	308	3	]	]	X
easat-5418	308	4	w.	w.	NOUN
easat-5418	308	5	auccahuasi	auccahuasi	PROPN
easat-5418	308	6	et	et	PROPN
easat-5418	308	7	al	al	PROPN
easat-5418	308	8	.	.	PROPN
easat-5418	308	9	,	,	PUNCT
easat-5418	308	10	"	"	PUNCT
easat-5418	308	11	design	design	NOUN
easat-5418	308	12	of	of	ADP
easat-5418	308	13	a	a	DET
easat-5418	308	14	low	low	ADJ
easat-5418	308	15	-	-	PUNCT
easat-5418	308	16	cost	cost	NOUN
easat-5418	308	17	ai	ai	NOUN
easat-5418	308	18	system	system	NOUN
easat-5418	308	19	for	for	ADP
easat-5418	308	20	the	the	DET
easat-5418	308	21	modernization	modernization	NOUN
easat-5418	308	22	of	of	ADP
easat-5418	308	23	conventional	conventional	ADJ
easat-5418	308	24	cars	car	NOUN
easat-5418	308	25	,	,	PUNCT
easat-5418	308	26	"	"	PUNCT
easat-5418	308	27	world	world	NOUN
easat-5418	308	28	electric	electric	ADJ
easat-5418	308	29	vehicle	vehicle	NOUN
easat-5418	308	30	journal	journal	PROPN
easat-5418	308	31	,	,	PUNCT
easat-5418	308	32	vol	vol	NOUN
easat-5418	308	33	.	.	PROPN
easat-5418	308	34	15	15	NUM
easat-5418	308	35	,	,	PUNCT
easat-5418	308	36	no	no	INTJ
easat-5418	308	37	.	.	NOUN
easat-5418	308	38	10	10	NUM
easat-5418	308	39	,	,	PUNCT
easat-5418	308	40	p.	p.	NOUN
easat-5418	308	41	455	455	NUM
easat-5418	308	42	,	,	PUNCT
easat-5418	308	43	2024	2024	NUM
easat-5418	308	44	.	.	PUNCT
easat-5418	309	1	https://doi.org/10.3390/wevj15100455	https://doi.org/10.3390/wevj15100455	PROPN
easat-5418	310	1	[	[	X
easat-5418	310	2	12	12	NUM
easat-5418	310	3	]	]	X
easat-5418	310	4	r.	r.	PROPN
easat-5418	310	5	prada	prada	PROPN
easat-5418	310	6	-	-	PUNCT
easat-5418	310	7	ospina	ospina	NOUN
easat-5418	310	8	,	,	PUNCT
easat-5418	310	9	corporate	corporate	ADJ
easat-5418	310	10	entrepreneurship	entrepreneurship	NOUN
easat-5418	310	11	as	as	ADP
easat-5418	310	12	a	a	DET
easat-5418	310	13	tool	tool	NOUN
easat-5418	310	14	for	for	ADP
easat-5418	310	15	organizational	organizational	ADJ
easat-5418	310	16	improvement	improvement	NOUN
easat-5418	310	17	:	:	PUNCT
easat-5418	310	18	the	the	DET
easat-5418	310	19	case	case	NOUN
easat-5418	310	20	of	of	ADP
easat-5418	310	21	the	the	DET
easat-5418	310	22	auto	auto	NOUN
easat-5418	310	23	parts	part	NOUN
easat-5418	310	24	sector	sector	NOUN
easat-5418	310	25	in	in	ADP
easat-5418	310	26	colombia	colombia	PROPN
easat-5418	310	27	.	.	PUNCT
easat-5418	311	1	in	in	ADP
easat-5418	311	2	corporate	corporate	ADJ
easat-5418	311	3	entrepreneurship	entrepreneurship	NOUN
easat-5418	311	4	:	:	PUNCT
easat-5418	311	5	contemporary	contemporary	ADJ
easat-5418	311	6	issues	issue	NOUN
easat-5418	311	7	and	and	CCONJ
easat-5418	311	8	cases	case	NOUN
easat-5418	311	9	.	.	PUNCT
easat-5418	312	1	igi	igi	PROPN
easat-5418	312	2	global	global	PROPN
easat-5418	312	3	.	.	PUNCT
easat-5418	313	1	https://doi.org/10.4018/978-15225-3525-6.ch019	https://doi.org/10.4018/978-15225-3525-6.ch019	X
easat-5418	313	2	,	,	PUNCT
easat-5418	313	3	2018	2018	NUM
easat-5418	313	4	.	.	PUNCT
easat-5418	314	1	[	[	X
easat-5418	314	2	13	13	NUM
easat-5418	314	3	]	]	PUNCT
easat-5418	314	4	t.	t.	PROPN
easat-5418	314	5	g.	g.	PROPN
easat-5418	314	6	rivera	rivera	PROPN
easat-5418	314	7	,	,	PUNCT
easat-5418	314	8	"	"	PUNCT
easat-5418	314	9	measurement	measurement	NOUN
easat-5418	314	10	of	of	ADP
easat-5418	314	11	the	the	DET
easat-5418	314	12	level	level	NOUN
easat-5418	314	13	of	of	ADP
easat-5418	314	14	customer	customer	NOUN
easat-5418	314	15	satisfaction	satisfaction	NOUN
easat-5418	314	16	in	in	ADP
easat-5418	314	17	the	the	DET
easat-5418	314	18	automotive	automotive	ADJ
easat-5418	314	19	sector	sector	NOUN
easat-5418	314	20	,	,	PUNCT
easat-5418	314	21	"	"	PUNCT
easat-5418	314	22	master	master	NOUN
easat-5418	314	23	's	's	PART
easat-5418	314	24	thesis	thesis	NOUN
easat-5418	314	25	,	,	PUNCT
easat-5418	314	26	autonomous	autonomous	ADJ
easat-5418	314	27	university	university	NOUN
easat-5418	314	28	of	of	ADP
easat-5418	314	29	querétaro	querétaro	NOUN
easat-5418	314	30	.	.	PUNCT
easat-5418	315	1	dgbsdi	dgbsdi	NOUN
easat-5418	315	2	-	-	PUNCT
easat-5418	315	3	uaq	uaq	NOUN
easat-5418	315	4	institutional	institutional	ADJ
easat-5418	315	5	repository	repository	NOUN
easat-5418	315	6	,	,	PUNCT
easat-5418	315	7	2023	2023	NUM
easat-5418	315	8	.	.	PUNCT
easat-5418	316	1	[	[	X
easat-5418	316	2	14	14	NUM
easat-5418	316	3	]	]	PUNCT
easat-5418	316	4	a.	a.	NOUN
easat-5418	316	5	c.	c.	PROPN
easat-5418	316	6	o.	o.	PROPN
easat-5418	316	7	l.	l.	PROPN
easat-5418	316	8	santamari	santamari	PROPN
easat-5418	316	9	,	,	PUNCT
easat-5418	316	10	"	"	PUNCT
easat-5418	316	11	analysis	analysis	NOUN
easat-5418	316	12	of	of	ADP
easat-5418	316	13	after	after	ADP
easat-5418	316	14	-	-	PUNCT
easat-5418	316	15	sales	sale	NOUN
easat-5418	316	16	service	service	NOUN
easat-5418	316	17	quality	quality	NOUN
easat-5418	316	18	and	and	CCONJ
easat-5418	316	19	customer	customer	NOUN
easat-5418	316	20	satisfaction	satisfaction	NOUN
easat-5418	316	21	in	in	ADP
easat-5418	316	22	automotive	automotive	ADJ
easat-5418	316	23	dealerships	dealership	NOUN
easat-5418	316	24	in	in	ADP
easat-5418	316	25	colombia	colombia	PROPN
easat-5418	316	26	"	"	PUNCT
easat-5418	316	27	,	,	PUNCT
easat-5418	316	28	master	master	NOUN
easat-5418	316	29	's	's	PART
easat-5418	316	30	thesis	thesis	NOUN
easat-5418	316	31	,	,	PUNCT
easat-5418	316	32	national	national	ADJ
easat-5418	316	33	university	university	PROPN
easat-5418	316	34	of	of	ADP
easat-5418	316	35	colombia	colombia	PROPN
easat-5418	316	36	.	.	PUNCT
easat-5418	317	1	unal	unal	ADJ
easat-5418	317	2	repository	repository	NOUN
easat-5418	317	3	,	,	PUNCT
easat-5418	317	4	2016	2016	NUM
easat-5418	317	5	.	.	PUNCT
easat-5418	318	1	[	[	X
easat-5418	318	2	15	15	NUM
easat-5418	318	3	]	]	X
easat-5418	318	4	s.	s.	PROPN
easat-5418	318	5	k.	k.	PROPN
easat-5418	318	6	vickery	vickery	PROPN
easat-5418	318	7	,	,	PUNCT
easat-5418	318	8	j.	j.	PROPN
easat-5418	318	9	jayaram	jayaram	PROPN
easat-5418	318	10	,	,	PUNCT
easat-5418	318	11	c.	c.	PROPN
easat-5418	318	12	droge	droge	PROPN
easat-5418	318	13	,	,	PUNCT
easat-5418	318	14	and	and	CCONJ
easat-5418	318	15	r.	r.	PROPN
easat-5418	318	16	calantone	calantone	PROPN
easat-5418	318	17	,	,	PUNCT
easat-5418	318	18	"	"	PUNCT
easat-5418	318	19	the	the	DET
easat-5418	318	20	effects	effect	NOUN
easat-5418	318	21	of	of	ADP
easat-5418	318	22	an	an	DET
easat-5418	318	23	integrative	integrative	ADJ
easat-5418	318	24	supply	supply	NOUN
easat-5418	318	25	chain	chain	NOUN
easat-5418	318	26	strategy	strategy	NOUN
easat-5418	318	27	on	on	ADP
easat-5418	318	28	customer	customer	NOUN
easat-5418	318	29	service	service	NOUN
easat-5418	318	30	and	and	CCONJ
easat-5418	318	31	financial	financial	ADJ
easat-5418	318	32	performance	performance	NOUN
easat-5418	318	33	:	:	PUNCT
easat-5418	318	34	an	an	DET
easat-5418	318	35	analysis	analysis	NOUN
easat-5418	318	36	of	of	ADP
easat-5418	318	37	direct	direct	ADJ
easat-5418	318	38	versus	versus	ADP
easat-5418	318	39	indirect	indirect	ADJ
easat-5418	318	40	relationships	relationship	NOUN
easat-5418	318	41	,	,	PUNCT
easat-5418	318	42	"	"	PUNCT
easat-5418	318	43	journal	journal	NOUN
easat-5418	318	44	of	of	ADP
easat-5418	318	45	operations	operation	NOUN
easat-5418	318	46	management	management	NOUN
easat-5418	318	47	,	,	PUNCT
easat-5418	318	48	vol	vol	NOUN
easat-5418	318	49	.	.	PROPN
easat-5418	318	50	21	21	NUM
easat-5418	318	51	,	,	PUNCT
easat-5418	318	52	no	no	INTJ
easat-5418	318	53	.	.	NOUN
easat-5418	318	54	5	5	NUM
easat-5418	318	55	,	,	PUNCT
easat-5418	318	56	pp	pp	ADJ
easat-5418	318	57	.	.	PUNCT
easat-5418	318	58	523	523	NUM
easat-5418	318	59	-	-	SYM
easat-5418	318	60	539	539	NUM
easat-5418	318	61	,	,	PUNCT
easat-5418	318	62	2003	2003	NUM
easat-5418	318	63	.	.	PUNCT
easat-5418	319	1	https://doi.org/10.1016/j.jom.2003.02.002	https://doi.org/10.1016/j.jom.2003.02.002	NOUN
easat-5418	320	1	[	[	X
easat-5418	320	2	16	16	NUM
easat-5418	320	3	]	]	PUNCT
easat-5418	320	4	a.	a.	NOUN
easat-5418	320	5	g.	g.	PROPN
easat-5418	320	6	h.	h.	PROPN
easat-5418	320	7	paola	paola	PROPN
easat-5418	320	8	et	et	PROPN
easat-5418	320	9	al	al	PROPN
easat-5418	320	10	.	.	PROPN
easat-5418	320	11	,	,	PUNCT
easat-5418	320	12	"	"	PUNCT
easat-5418	320	13	digital	digital	ADJ
easat-5418	320	14	transformation	transformation	NOUN
easat-5418	320	15	and	and	CCONJ
easat-5418	320	16	its	its	PRON
easat-5418	320	17	relationship	relationship	NOUN
easat-5418	320	18	to	to	ADP
easat-5418	320	19	the	the	DET
easat-5418	320	20	job	job	NOUN
easat-5418	320	21	performance	performance	NOUN
easat-5418	320	22	of	of	ADP
easat-5418	320	23	employees	employee	NOUN
easat-5418	320	24	at	at	ADP
easat-5418	320	25	a	a	DET
easat-5418	320	26	private	private	ADJ
easat-5418	320	27	university	university	NOUN
easat-5418	320	28	in	in	ADP
easat-5418	320	29	peru	peru	PROPN
easat-5418	320	30	,	,	PUNCT
easat-5418	320	31	"	"	PUNCT
easat-5418	320	32	f1000research	f1000research	NOUN
easat-5418	320	33	,	,	PUNCT
easat-5418	320	34	vol	vol	NOUN
easat-5418	320	35	.	.	PROPN
easat-5418	320	36	13	13	NUM
easat-5418	320	37	,	,	PUNCT
easat-5418	320	38	p.	p.	NOUN
easat-5418	320	39	692	692	NUM
easat-5418	320	40	,	,	PUNCT
easat-5418	320	41	2024	2024	NUM
easat-5418	320	42	.	.	PUNCT
easat-5418	321	1	https://doi.org/10.12688/f1000research.151251.1	https://doi.org/10.12688/f1000research.151251.1	NOUN
easat-5418	321	2	[	[	X
easat-5418	321	3	17	17	NUM
easat-5418	321	4	]	]	X
easat-5418	321	5	f.	f.	PROPN
easat-5418	321	6	mahut	mahut	PROPN
easat-5418	321	7	,	,	PUNCT
easat-5418	321	8	j.	j.	PROPN
easat-5418	321	9	daaboul	daaboul	PROPN
easat-5418	321	10	,	,	PUNCT
easat-5418	321	11	m.	m.	NOUN
easat-5418	321	12	bricogne	bricogne	NOUN
easat-5418	321	13	,	,	PUNCT
easat-5418	321	14	and	and	CCONJ
easat-5418	321	15	b.	b.	PROPN
easat-5418	321	16	eynard	eynard	PROPN
easat-5418	321	17	,	,	PUNCT
easat-5418	321	18	"	"	PUNCT
easat-5418	321	19	product	product	NOUN
easat-5418	321	20	-	-	PUNCT
easat-5418	321	21	service	service	NOUN
easat-5418	321	22	systems	system	NOUN
easat-5418	321	23	for	for	ADP
easat-5418	321	24	servitization	servitization	NOUN
easat-5418	321	25	of	of	ADP
easat-5418	321	26	the	the	DET
easat-5418	321	27	automotive	automotive	ADJ
easat-5418	321	28	industry	industry	NOUN
easat-5418	321	29	:	:	PUNCT
easat-5418	321	30	a	a	DET
easat-5418	321	31	literature	literature	NOUN
easat-5418	321	32	review	review	NOUN
easat-5418	321	33	,	,	PUNCT
easat-5418	321	34	"	"	PUNCT
easat-5418	321	35	international	international	ADJ
easat-5418	321	36	journal	journal	NOUN
easat-5418	321	37	of	of	ADP
easat-5418	321	38	production	production	NOUN
easat-5418	321	39	research	research	NOUN
easat-5418	321	40	,	,	PUNCT
easat-5418	321	41	vol	vol	NOUN
easat-5418	321	42	.	.	PROPN
easat-5418	322	1	55	55	NUM
easat-5418	322	2	,	,	PUNCT
easat-5418	322	3	no	no	INTJ
easat-5418	322	4	.	.	NOUN
easat-5418	322	5	7	7	NUM
easat-5418	322	6	,	,	PUNCT
easat-5418	322	7	pp	pp	ADJ
easat-5418	322	8	.	.	PUNCT
easat-5418	322	9	2102	2102	NUM
easat-5418	322	10	-	-	SYM
easat-5418	322	11	2120	2120	NUM
easat-5418	322	12	,	,	PUNCT
easat-5418	322	13	2017	2017	NUM
easat-5418	322	14	.	.	PUNCT
easat-5418	323	1	https://doi.org/10.1080/00207543.2016.1252864	https://doi.org/10.1080/00207543.2016.1252864	X
easat-5418	324	1	[	[	X
easat-5418	324	2	18	18	NUM
easat-5418	324	3	]	]	X
easat-5418	324	4	f.	f.	PROPN
easat-5418	324	5	c.	c.	PROPN
easat-5418	324	6	n.	n.	PROPN
easat-5418	324	7	soto	soto	PROPN
easat-5418	324	8	,	,	PUNCT
easat-5418	324	9	y.	y.	PROPN
easat-5418	324	10	r.	r.	PROPN
easat-5418	324	11	carvajal	carvajal	PROPN
easat-5418	324	12	,	,	PUNCT
easat-5418	324	13	d.	d.	PROPN
easat-5418	324	14	r.	r.	PROPN
easat-5418	324	15	y.	y.	PROPN
easat-5418	324	16	castañeda	castañeda	PROPN
easat-5418	324	17	,	,	PUNCT
easat-5418	324	18	a.	a.	NOUN
easat-5418	324	19	m.	m.	NOUN
easat-5418	324	20	v.	v.	ADP
easat-5418	324	21	quiñones	quiñone	NOUN
easat-5418	324	22	,	,	PUNCT
easat-5418	324	23	r.	r.	PROPN
easat-5418	324	24	j.	j.	PROPN
easat-5418	324	25	e.	e.	PROPN
easat-5418	324	26	casco	casco	PROPN
easat-5418	324	27	,	,	PUNCT
easat-5418	324	28	and	and	CCONJ
easat-5418	324	29	p.	p.	PROPN
easat-5418	324	30	j.	j.	PROPN
easat-5418	324	31	c.	c.	PROPN
easat-5418	324	32	mejía	mejía	PROPN
easat-5418	324	33	,	,	PUNCT
easat-5418	324	34	"	"	PUNCT
easat-5418	324	35	competitiveness	competitiveness	NOUN
easat-5418	324	36	in	in	ADP
easat-5418	324	37	the	the	DET
easat-5418	324	38	classification	classification	NOUN
easat-5418	324	39	of	of	ADP
easat-5418	324	40	port	port	NOUN
easat-5418	324	41	systems	system	NOUN
easat-5418	324	42	,	,	PUNCT
easat-5418	324	43	"	"	PUNCT
easat-5418	324	44	health	health	NOUN
easat-5418	324	45	,	,	PUNCT
easat-5418	324	46	science	science	NOUN
easat-5418	324	47	and	and	CCONJ
easat-5418	324	48	technology	technology	NOUN
easat-5418	324	49	conference	conference	NOUN
easat-5418	324	50	series	series	NOUN
easat-5418	324	51	,	,	PUNCT
easat-5418	324	52	vol	vol	NOUN
easat-5418	324	53	.	.	PROPN
easat-5418	324	54	1	1	NUM
easat-5418	324	55	,	,	PUNCT
easat-5418	324	56	pp	pp	ADJ
easat-5418	324	57	.	.	PUNCT
easat-5418	324	58	255255	255255	NUM
easat-5418	324	59	,	,	PUNCT
easat-5418	324	60	2022	2022	NUM
easat-5418	324	61	.	.	PUNCT
easat-5418	325	1	https://doi.org/10.56294/sctconf2022255	https://doi.org/10.56294/sctconf2022255	PROPN
easat-5418	326	1	[	[	X
easat-5418	326	2	19	19	NUM
easat-5418	326	3	]	]	X
easat-5418	326	4	v.	v.	PROPN
easat-5418	326	5	j.	j.	PROPN
easat-5418	326	6	salas	salas	PROPN
easat-5418	326	7	,	,	PUNCT
easat-5418	326	8	"	"	PUNCT
easat-5418	326	9	commercial	commercial	ADJ
easat-5418	326	10	skills	skill	NOUN
easat-5418	326	11	of	of	ADP
easat-5418	326	12	the	the	DET
easat-5418	326	13	sales	sale	NOUN
easat-5418	326	14	advisors	advisor	NOUN
easat-5418	326	15	and	and	CCONJ
easat-5418	326	16	customer	customer	NOUN
easat-5418	326	17	satisfaction	satisfaction	NOUN
easat-5418	326	18	of	of	ADP
easat-5418	326	19	the	the	DET
easat-5418	326	20	automotive	automotive	ADJ
easat-5418	326	21	company	company	NOUN
easat-5418	326	22	e	e	PROPN
easat-5418	326	23	rimassa	rimassa	ADJ
easat-5418	326	24	sac	sac	NOUN
easat-5418	326	25	.	.	PROPN
easat-5418	326	26	,	,	PUNCT
easat-5418	326	27	tacna	tacna	ADJ
easat-5418	326	28	2020	2020	NUM
easat-5418	326	29	,	,	PUNCT
easat-5418	326	30	"	"	PUNCT
easat-5418	326	31	2022	2022	NUM
easat-5418	326	32	.	.	PUNCT
easat-5418	327	1	[	[	X
easat-5418	327	2	20	20	NUM
easat-5418	327	3	]	]	PUNCT
easat-5418	327	4	m.	m.	NOUN
easat-5418	327	5	j.	j.	PROPN
easat-5418	327	6	m.	m.	PROPN
easat-5418	327	7	gómez	gómez	PROPN
easat-5418	327	8	,	,	PUNCT
easat-5418	327	9	"	"	PUNCT
easat-5418	327	10	relationship	relationship	NOUN
easat-5418	327	11	between	between	ADP
easat-5418	327	12	service	service	NOUN
easat-5418	327	13	quality	quality	NOUN
easat-5418	327	14	and	and	CCONJ
easat-5418	327	15	customer	customer	NOUN
easat-5418	327	16	satisfaction	satisfaction	NOUN
easat-5418	327	17	in	in	ADP
easat-5418	327	18	the	the	DET
easat-5418	327	19	purchase	purchase	NOUN
easat-5418	327	20	of	of	ADP
easat-5418	327	21	new	new	ADJ
easat-5418	327	22	bmw	bmw	PROPN
easat-5418	327	23	cars	car	NOUN
easat-5418	327	24	in	in	ADP
easat-5418	327	25	santiago	santiago	PROPN
easat-5418	327	26	de	de	PROPN
easat-5418	327	27	surco	surco	PROPN
easat-5418	327	28	,	,	PUNCT
easat-5418	327	29	2021	2021	NUM
easat-5418	327	30	,	,	PUNCT
easat-5418	327	31	"	"	PUNCT
easat-5418	327	32	bachelor	bachelor	NOUN
easat-5418	327	33	's	's	PART
easat-5418	327	34	thesis	thesis	NOUN
easat-5418	327	35	,	,	PUNCT
easat-5418	327	36	san	san	PROPN
easat-5418	327	37	ignacio	ignacio	PROPN
easat-5418	327	38	de	de	PROPN
easat-5418	327	39	loyola	loyola	PROPN
easat-5418	327	40	university	university	PROPN
easat-5418	327	41	.	.	PUNCT
easat-5418	328	1	usil	usil	PROPN
easat-5418	328	2	institutional	institutional	ADJ
easat-5418	328	3	repository	repository	NOUN
easat-5418	328	4	,	,	PUNCT
easat-5418	328	5	2022	2022	NUM
easat-5418	328	6	.	.	PUNCT
easat-5418	329	1	[	[	X
easat-5418	329	2	21	21	NUM
easat-5418	329	3	]	]	X
easat-5418	329	4	b.	b.	PROPN
easat-5418	329	5	v.	v.	ADP
easat-5418	329	6	h.	h.	PROPN
easat-5418	329	7	bejarano	bejarano	PROPN
easat-5418	329	8	,	,	PUNCT
easat-5418	329	9	"	"	PUNCT
easat-5418	329	10	customer	customer	NOUN
easat-5418	329	11	satisfaction	satisfaction	NOUN
easat-5418	329	12	and	and	CCONJ
easat-5418	329	13	loyalty	loyalty	NOUN
easat-5418	329	14	to	to	ADP
easat-5418	329	15	the	the	DET
easat-5418	329	16	brand	brand	NOUN
easat-5418	329	17	of	of	ADP
easat-5418	329	18	hyundai	hyundai	PROPN
easat-5418	329	19	car	car	NOUN
easat-5418	329	20	customers	customer	NOUN
easat-5418	329	21	sold	sell	VERB
easat-5418	329	22	by	by	ADP
easat-5418	329	23	jm	jm	PROPN
easat-5418	329	24	automotriz	automotriz	PROPN
easat-5418	329	25	sac	sac	PROPN
easat-5418	329	26	period	period	NOUN
easat-5418	329	27	2019	2019	NUM
easat-5418	329	28	,	,	PUNCT
easat-5418	329	29	"	"	PUNCT
easat-5418	329	30	2022	2022	NUM
easat-5418	329	31	.	.	PUNCT
easat-5418	330	1	[	[	X
easat-5418	330	2	22	22	NUM
easat-5418	330	3	]	]	PUNCT
easat-5418	330	4	s.	s.	PROPN
easat-5418	330	5	a.	a.	PROPN
easat-5418	330	6	c.	c.	PROPN
easat-5418	330	7	automotriz	automotriz	PROPN
easat-5418	330	8	,	,	PUNCT
easat-5418	330	9	"	"	PUNCT
easat-5418	330	10	annual	annual	ADJ
easat-5418	330	11	report	report	NOUN
easat-5418	330	12	.	.	PUNCT
easat-5418	331	1	lima	lima	PROPN
easat-5418	331	2	,	,	PUNCT
easat-5418	331	3	peru	peru	PROPN
easat-5418	331	4	,	,	PUNCT
easat-5418	331	5	"	"	PUNCT
easat-5418	331	6	retrieved	retrieve	VERB
easat-5418	331	7	:	:	PUNCT
easat-5418	331	8	http://www.jmautomotriz.com	http://www.jmautomotriz.com	NUM
easat-5418	331	9	,	,	PUNCT
easat-5418	331	10	2019	2019	NUM
easat-5418	331	11	.	.	PUNCT
easat-5418	332	1	[	[	X
easat-5418	332	2	23	23	NUM
easat-5418	332	3	]	]	PUNCT
easat-5418	332	4	e.	e.	PROPN
easat-5418	332	5	h.	h.	PROPN
easat-5418	332	6	a.	a.	PROPN
easat-5418	332	7	dioses	dioses	PROPN
easat-5418	332	8	and	and	CCONJ
easat-5418	332	9	o.	o.	PROPN
easat-5418	332	10	c.	c.	PROPN
easat-5418	332	11	a.	a.	PROPN
easat-5418	332	12	vega	vega	PROPN
easat-5418	332	13	,	,	PUNCT
easat-5418	332	14	"	"	PUNCT
easat-5418	332	15	inventory	inventory	NOUN
easat-5418	332	16	management	management	NOUN
easat-5418	332	17	and	and	CCONJ
easat-5418	332	18	its	its	PRON
easat-5418	332	19	relationship	relationship	NOUN
easat-5418	332	20	with	with	ADP
easat-5418	332	21	customer	customer	NOUN
easat-5418	332	22	satisfaction	satisfaction	NOUN
easat-5418	332	23	in	in	ADP
easat-5418	332	24	automotive	automotive	ADJ
easat-5418	332	25	spare	spare	ADJ
easat-5418	332	26	parts	part	NOUN
easat-5418	332	27	sales	sale	NOUN
easat-5418	332	28	companies	company	NOUN
easat-5418	332	29	,	,	PUNCT
easat-5418	332	30	trujillo-2022	trujillo-2022	NOUN
easat-5418	332	31	,	,	PUNCT
easat-5418	332	32	"	"	PUNCT
easat-5418	332	33	bachelor	bachelor	NOUN
easat-5418	332	34	thesis	thesis	NOUN
easat-5418	332	35	,	,	PUNCT
easat-5418	332	36	cesar	cesar	PROPN
easat-5418	332	37	vallejo	vallejo	PROPN
easat-5418	332	38	university	university	PROPN
easat-5418	332	39	.	.	PUNCT
easat-5418	333	1	ucv	ucv	PROPN
easat-5418	333	2	academic	academic	ADJ
easat-5418	333	3	repository	repository	NOUN
easat-5418	333	4	,	,	PUNCT
easat-5418	333	5	2022	2022	NUM
easat-5418	333	6	.	.	PUNCT
easat-5418	334	1	[	[	X
easat-5418	334	2	24	24	NUM
easat-5418	334	3	]	]	X
easat-5418	334	4	r.	r.	PROPN
easat-5418	334	5	macha	macha	PROPN
easat-5418	334	6	-	-	PUNCT
easat-5418	334	7	huamán	huamán	PROPN
easat-5418	334	8	et	et	PROPN
easat-5418	334	9	al	al	PROPN
easat-5418	334	10	.	.	PROPN
easat-5418	334	11	,	,	PUNCT
easat-5418	334	12	"	"	PUNCT
easat-5418	334	13	business	business	NOUN
easat-5418	334	14	model	model	NOUN
easat-5418	334	15	canvas	canvas	NOUN
easat-5418	334	16	in	in	ADP
easat-5418	334	17	the	the	DET
easat-5418	334	18	entrepreneurs	entrepreneur	NOUN
easat-5418	334	19	'	'	PART
easat-5418	334	20	business	business	NOUN
easat-5418	334	21	model	model	NOUN
easat-5418	334	22	:	:	PUNCT
easat-5418	334	23	a	a	DET
easat-5418	334	24	system	system	NOUN
easat-5418	334	25	approach	approach	NOUN
easat-5418	334	26	,	,	PUNCT
easat-5418	334	27	"	"	PUNCT
easat-5418	334	28	eai	eai	PROPN
easat-5418	334	29	endorsed	endorse	VERB
easat-5418	334	30	transactions	transaction	NOUN
easat-5418	334	31	on	on	ADP
easat-5418	334	32	scalable	scalable	ADJ
easat-5418	334	33	information	information	NOUN
easat-5418	334	34	systems	system	NOUN
easat-5418	334	35	,	,	PUNCT
easat-5418	334	36	vol	vol	NOUN
easat-5418	334	37	.	.	PROPN
easat-5418	334	38	10	10	NUM
easat-5418	334	39	,	,	PUNCT
easat-5418	334	40	no	no	INTJ
easat-5418	334	41	.	.	NOUN
easat-5418	334	42	5	5	NUM
easat-5418	334	43	,	,	PUNCT
easat-5418	334	44	pp	pp	ADJ
easat-5418	334	45	.	.	PUNCT
easat-5418	335	1	1	1	NUM
easat-5418	335	2	-	-	SYM
easat-5418	335	3	10	10	NUM
easat-5418	335	4	,	,	PUNCT
easat-5418	335	5	2023	2023	NUM
easat-5418	335	6	.	.	PUNCT
easat-5418	336	1	https://doi.org/10.4108/eetsis.3594	https://doi.org/10.4108/eetsis.3594	X
easat-5418	336	2	[	[	X
easat-5418	336	3	25	25	NUM
easat-5418	336	4	]	]	X
easat-5418	336	5	r.	r.	PROPN
easat-5418	336	6	m.	m.	PROPN
easat-5418	336	7	nishizawa	nishizawa	PROPN
easat-5418	336	8	,	,	PUNCT
easat-5418	336	9	"	"	PUNCT
easat-5418	336	10	development	development	NOUN
easat-5418	336	11	of	of	ADP
easat-5418	336	12	the	the	DET
easat-5418	336	13	servqual	servqual	ADJ
easat-5418	336	14	model	model	NOUN
easat-5418	336	15	for	for	ADP
easat-5418	336	16	measuring	measure	VERB
easat-5418	336	17	service	service	NOUN
easat-5418	336	18	quality	quality	NOUN
easat-5418	336	19	in	in	ADP
easat-5418	336	20	the	the	DET
easat-5418	336	21	advertising	advertising	NOUN
easat-5418	336	22	company	company	NOUN
easat-5418	336	23	expert	expert	NOUN
easat-5418	336	24	help	help	NOUN
easat-5418	336	25	,	,	PUNCT
easat-5418	336	26	"	"	PUNCT
easat-5418	336	27	perspectivas	perspectivas	PROPN
easat-5418	336	28	,	,	PUNCT
easat-5418	336	29	vol	vol	NOUN
easat-5418	336	30	.	.	PROPN
easat-5418	337	1	34	34	NUM
easat-5418	337	2	,	,	PUNCT
easat-5418	337	3	pp	pp	ADJ
easat-5418	337	4	.	.	PUNCT
easat-5418	338	1	181	181	NUM
easat-5418	338	2	-	-	SYM
easat-5418	338	3	209	209	NUM
easat-5418	338	4	,	,	PUNCT
easat-5418	338	5	2014	2014	NUM
easat-5418	338	6	.	.	PUNCT
easat-5418	339	1	[	[	X
easat-5418	339	2	26	26	NUM
easat-5418	339	3	]	]	X
easat-5418	339	4	p.	p.	NOUN
easat-5418	339	5	j.	j.	PROPN
easat-5418	339	6	c.	c.	PROPN
easat-5418	339	7	mejía	mejía	PROPN
easat-5418	339	8	,	,	PUNCT
easat-5418	339	9	j.	j.	PROPN
easat-5418	339	10	r.	r.	PROPN
easat-5418	339	11	e.	e.	PROPN
easat-5418	339	12	vera	vera	PROPN
easat-5418	339	13	,	,	PUNCT
easat-5418	339	14	and	and	CCONJ
easat-5418	339	15	r.	r.	PROPN
easat-5418	339	16	j.	j.	PROPN
easat-5418	339	17	e.	e.	PROPN
easat-5418	339	18	casco	casco	PROPN
easat-5418	339	19	,	,	PUNCT
easat-5418	339	20	"	"	PUNCT
easat-5418	339	21	playful	playful	ADJ
easat-5418	339	22	strategies	strategy	NOUN
easat-5418	339	23	for	for	ADP
easat-5418	339	24	entrepreneurial	entrepreneurial	ADJ
easat-5418	339	25	minds	mind	NOUN
easat-5418	339	26	:	:	PUNCT
easat-5418	339	27	an	an	DET
easat-5418	339	28	analysis	analysis	NOUN
easat-5418	339	29	of	of	ADP
easat-5418	339	30	gamification	gamification	NOUN
easat-5418	339	31	in	in	ADP
easat-5418	339	32	education	education	NOUN
easat-5418	339	33	,	,	PUNCT
easat-5418	339	34	"	"	PUNCT
easat-5418	339	35	pakistan	pakistan	PROPN
easat-5418	339	36	journal	journal	NOUN
easat-5418	339	37	of	of	ADP
easat-5418	339	38	life	life	NOUN
easat-5418	339	39	and	and	CCONJ
easat-5418	339	40	social	social	ADJ
easat-5418	339	41	sciences	science	NOUN
easat-5418	339	42	,	,	PUNCT
easat-5418	339	43	vol	vol	NOUN
easat-5418	339	44	.	.	PROPN
easat-5418	339	45	22	22	NUM
easat-5418	339	46	,	,	PUNCT
easat-5418	339	47	no	no	INTJ
easat-5418	339	48	.	.	NOUN
easat-5418	339	49	2	2	NUM
easat-5418	339	50	,	,	PUNCT
easat-5418	339	51	pp	pp	ADJ
easat-5418	339	52	.	.	PUNCT
easat-5418	339	53	12759–12770	12759–12770	NUM
easat-5418	339	54	,	,	PUNCT
easat-5418	339	55	2024	2024	NUM
easat-5418	339	56	.	.	PUNCT
easat-5418	340	1	https://doi.org/10.57239/pjlss-2024-22.2.00912	https://doi.org/10.57239/pjlss-2024-22.2.00912	X
easat-5418	340	2	[	[	X
easat-5418	340	3	27	27	NUM
easat-5418	340	4	]	]	PUNCT
easat-5418	340	5	j.	j.	PROPN
easat-5418	340	6	p.	p.	PROPN
easat-5418	340	7	m.	m.	PROPN
easat-5418	340	8	reino	reino	PROPN
easat-5418	340	9	,	,	PUNCT
easat-5418	340	10	j.	j.	PROPN
easat-5418	340	11	c.	c.	PROPN
easat-5418	340	12	e.	e.	PROPN
easat-5418	340	13	álvarez	álvarez	PROPN
easat-5418	340	14	,	,	PUNCT
easat-5418	340	15	i.	i.	PROPN
easat-5418	340	16	n.	n.	PROPN
easat-5418	340	17	zurita	zurita	PROPN
easat-5418	340	18	,	,	PUNCT
easat-5418	340	19	and	and	CCONJ
easat-5418	340	20	v.	v.	ADP
easat-5418	340	21	p.	p.	NOUN
easat-5418	340	22	m.	m.	NOUN
easat-5418	341	1	narváez	narváez	PROPN
easat-5418	341	2	,	,	PUNCT
easat-5418	341	3	"	"	PUNCT
easat-5418	341	4	training	training	NOUN
easat-5418	341	5	and	and	CCONJ
easat-5418	341	6	development	development	NOUN
easat-5418	341	7	plan	plan	NOUN
easat-5418	341	8	for	for	ADP
easat-5418	341	9	the	the	DET
easat-5418	341	10	azuay	azuay	NOUN
easat-5418	341	11	jewelers	jeweler	NOUN
easat-5418	341	12	association	association	NOUN
easat-5418	341	13	,	,	PUNCT
easat-5418	341	14	"	"	PUNCT
easat-5418	341	15	revista	revista	PROPN
easat-5418	341	16	arbitrada	arbitrada	PROPN
easat-5418	341	17	interdisciplinaria	interdisciplinaria	PROPN
easat-5418	341	18	koinonía	koinonía	PROPN
easat-5418	341	19	,	,	PUNCT
easat-5418	341	20	vol	vol	NOUN
easat-5418	341	21	.	.	PROPN
easat-5418	341	22	5	5	NUM
easat-5418	341	23	,	,	PUNCT
easat-5418	341	24	no	no	INTJ
easat-5418	341	25	.	.	NOUN
easat-5418	341	26	10	10	NUM
easat-5418	341	27	,	,	PUNCT
easat-5418	341	28	pp	pp	ADJ
easat-5418	341	29	.	.	PUNCT
easat-5418	342	1	576	576	NUM
easat-5418	342	2	-	-	SYM
easat-5418	342	3	606	606	NUM
easat-5418	342	4	,	,	PUNCT
easat-5418	342	5	2020	2020	NUM
easat-5418	342	6	.	.	PUNCT
easat-5418	343	1	https://doi.org/10.3390/su152115189	https://doi.org/10.3390/su152115189	PROPN
easat-5418	343	2	http://dx.doi.org/10.4067/s0718-07642018000400189	http://dx.doi.org/10.4067/s0718-07642018000400189	PROPN
easat-5418	343	3	http://dx.doi.org/10.4067/s0718-07642018000400189	http://dx.doi.org/10.4067/s0718-07642018000400189	PROPN
easat-5418	343	4	https://doi.org/10.3390/wevj15100455	https://doi.org/10.3390/wevj15100455	NOUN
easat-5418	344	1	https://doi.org/10.4018/978-1-5225-3525-6.ch019	https://doi.org/10.4018/978-1-5225-3525-6.ch019	PROPN
easat-5418	345	1	https://doi.org/10.4018/978-1-5225-3525-6.ch019	https://doi.org/10.4018/978-1-5225-3525-6.ch019	PROPN
easat-5418	345	2	https://doi.org/10.1016/j.jom.2003.02.002	https://doi.org/10.1016/j.jom.2003.02.002	PROPN
easat-5418	345	3	https://doi.org/10.12688/f1000research.151251.1	https://doi.org/10.12688/f1000research.151251.1	PROPN
easat-5418	345	4	https://doi.org/10.1080/00207543.2016.1252864	https://doi.org/10.1080/00207543.2016.1252864	PROPN
easat-5418	345	5	https://doi.org/10.56294/sctconf2022255	https://doi.org/10.56294/sctconf2022255	PROPN
easat-5418	345	6	http://www.jmautomotriz.com/	http://www.jmautomotriz.com/	VERB
easat-5418	345	7	https://doi.org/10.4108/eetsis.3594	https://doi.org/10.4108/eetsis.3594	PROPN
easat-5418	345	8	https://doi.org/10.57239/pjlss-2024-22.2.00912	https://doi.org/10.57239/pjlss-2024-22.2.00912	PROPN