id	sid	tid	token	lemma	pos
easat-5598	1	1	edelweiss	edelweiss	PROPN
easat-5598	1	2	applied	apply	VERB
easat-5598	1	3	science	science	NOUN
easat-5598	1	4	and	and	CCONJ
easat-5598	1	5	technology	technology	NOUN
easat-5598	1	6	issn	issn	PROPN
easat-5598	1	7	:	:	PUNCT
easat-5598	1	8	2576	2576	NUM
easat-5598	1	9	-	-	SYM
easat-5598	1	10	8484	8484	NUM
easat-5598	1	11	vol	vol	NOUN
easat-5598	1	12	.	.	PROPN
easat-5598	2	1	9	9	NUM
easat-5598	2	2	,	,	PUNCT
easat-5598	2	3	no	no	INTJ
easat-5598	2	4	.	.	NOUN
easat-5598	2	5	3	3	NUM
easat-5598	2	6	,	,	PUNCT
easat-5598	2	7	1531	1531	NUM
easat-5598	2	8	-	-	SYM
easat-5598	2	9	1543	1543	NUM
easat-5598	2	10	2025	2025	NUM
easat-5598	2	11	publisher	publisher	NOUN
easat-5598	2	12	:	:	PUNCT
easat-5598	2	13	learning	learn	VERB
easat-5598	2	14	gate	gate	NOUN
easat-5598	2	15	doi	doi	PROPN
easat-5598	2	16	:	:	PUNCT
easat-5598	2	17	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	2	18	©	©	ADP
easat-5598	2	19	2025	2025	NUM
easat-5598	2	20	by	by	ADP
easat-5598	2	21	the	the	DET
easat-5598	2	22	authors	author	NOUN
easat-5598	2	23	;	;	PUNCT
easat-5598	2	24	licensee	licensee	PROPN
easat-5598	2	25	learning	learning	NOUN
easat-5598	2	26	gate	gate	NOUN
easat-5598	3	1	©	©	PROPN
easat-5598	3	2	2025	2025	NUM
easat-5598	3	3	by	by	ADP
easat-5598	3	4	the	the	DET
easat-5598	3	5	authors	author	NOUN
easat-5598	3	6	;	;	PUNCT
easat-5598	3	7	licensee	licensee	PROPN
easat-5598	3	8	learning	learning	NOUN
easat-5598	3	9	gate	gate	NOUN
easat-5598	3	10	history	history	NOUN
easat-5598	3	11	:	:	PUNCT
easat-5598	3	12	received	receive	VERB
easat-5598	3	13	:	:	PUNCT
easat-5598	3	14	15	15	NUM
easat-5598	3	15	january	january	NOUN
easat-5598	3	16	2025	2025	NUM
easat-5598	3	17	;	;	PUNCT
easat-5598	3	18	revised	revise	VERB
easat-5598	3	19	:	:	PUNCT
easat-5598	3	20	17	17	NUM
easat-5598	3	21	march	march	NOUN
easat-5598	3	22	2025	2025	NUM
easat-5598	3	23	;	;	PUNCT
easat-5598	3	24	accepted	accept	VERB
easat-5598	3	25	:	:	PUNCT
easat-5598	3	26	17	17	NUM
easat-5598	3	27	march	march	NOUN
easat-5598	3	28	2025	2025	NUM
easat-5598	3	29	;	;	PUNCT
easat-5598	3	30	published	publish	VERB
easat-5598	3	31	:	:	PUNCT
easat-5598	3	32	19	19	NUM
easat-5598	3	33	march	march	NOUN
easat-5598	3	34	2025	2025	NUM
easat-5598	3	35	*	*	PUNCT
easat-5598	3	36	correspondence	correspondence	NOUN
easat-5598	3	37	:	:	PUNCT
easat-5598	3	38	ngocduongx@ufm.edu.vn	ngocduongx@ufm.edu.vn	ADJ
easat-5598	3	39	the	the	DET
easat-5598	3	40	relationship	relationship	NOUN
easat-5598	3	41	between	between	ADP
easat-5598	3	42	employee	employee	NOUN
easat-5598	3	43	satisfaction	satisfaction	NOUN
easat-5598	3	44	and	and	CCONJ
easat-5598	3	45	customer	customer	NOUN
easat-5598	3	46	loyalty	loyalty	NOUN
easat-5598	3	47	:	:	PUNCT
easat-5598	3	48	the	the	DET
easat-5598	3	49	mediating	mediate	VERB
easat-5598	3	50	role	role	NOUN
easat-5598	3	51	of	of	ADP
easat-5598	3	52	customer	customer	NOUN
easat-5598	3	53	experience	experience	NOUN
easat-5598	3	54	duong	duong	PROPN
easat-5598	3	55	ngoc	ngoc	PROPN
easat-5598	3	56	pham1	pham1	PROPN
easat-5598	3	57	*	*	PROPN
easat-5598	3	58	,	,	PUNCT
easat-5598	3	59	giang	giang	PROPN
easat-5598	3	60	thai	thai	PROPN
easat-5598	3	61	nguyen2	nguyen2	PROPN
easat-5598	4	1	1university	1university	NUM
easat-5598	4	2	of	of	ADP
easat-5598	4	3	finance	finance	NOUN
easat-5598	4	4	–	–	PUNCT
easat-5598	4	5	marketing	marketing	NOUN
easat-5598	4	6	,	,	PUNCT
easat-5598	4	7	ho	ho	PROPN
easat-5598	4	8	chi	chi	PROPN
easat-5598	4	9	minh	minh	PROPN
easat-5598	4	10	city	city	PROPN
easat-5598	4	11	,	,	PUNCT
easat-5598	4	12	–	–	PUNCT
easat-5598	4	13	ufm	ufm	PROPN
easat-5598	4	14	778	778	NUM
easat-5598	4	15	nguyen	nguyen	PROPN
easat-5598	4	16	kiem	kiem	PROPN
easat-5598	4	17	street	street	PROPN
easat-5598	4	18	,	,	PUNCT
easat-5598	4	19	vietnam	vietnam	PROPN
easat-5598	4	20	;	;	PUNCT
easat-5598	4	21	phu	phu	PROPN
easat-5598	4	22	nhuan	nhuan	PROPN
easat-5598	4	23	district	district	PROPN
easat-5598	4	24	,	,	PUNCT
easat-5598	4	25	hcmc	hcmc	PROPN
easat-5598	4	26	,	,	PUNCT
easat-5598	4	27	vietnam	vietnam	PROPN
easat-5598	4	28	;	;	PUNCT
easat-5598	4	29	ngocduongx@ufm.edu.vn	ngocduongx@ufm.edu.vn	ADJ
easat-5598	4	30	(	(	PUNCT
easat-5598	4	31	d.n.p	d.n.p	NOUN
easat-5598	4	32	.	.	PUNCT
easat-5598	4	33	)	)	PUNCT
easat-5598	5	1	2university	2university	NUM
easat-5598	5	2	of	of	ADP
easat-5598	5	3	economics	economic	NOUN
easat-5598	5	4	and	and	CCONJ
easat-5598	5	5	finance	finance	NOUN
easat-5598	5	6	,	,	PUNCT
easat-5598	5	7	ho	ho	PROPN
easat-5598	5	8	chi	chi	PROPN
easat-5598	5	9	minh	minh	PROPN
easat-5598	5	10	city	city	PROPN
easat-5598	5	11	,	,	PUNCT
easat-5598	5	12	–	–	PUNCT
easat-5598	5	13	uef	uef	NOUN
easat-5598	5	14	,	,	PUNCT
easat-5598	5	15	vietnam	vietnam	PROPN
easat-5598	5	16	;	;	PUNCT
easat-5598	5	17	mozagiang@gmail.com	mozagiang@gmail.com	X
easat-5598	5	18	(	(	PUNCT
easat-5598	5	19	g.t.n	g.t.n	VERB
easat-5598	5	20	.	.	PUNCT
easat-5598	5	21	)	)	PUNCT
easat-5598	6	1	abstract	abstract	NOUN
easat-5598	6	2	:	:	PUNCT
easat-5598	6	3	this	this	DET
easat-5598	6	4	study	study	NOUN
easat-5598	6	5	examines	examine	VERB
easat-5598	6	6	the	the	DET
easat-5598	6	7	relationship	relationship	NOUN
easat-5598	6	8	between	between	ADP
easat-5598	6	9	employee	employee	NOUN
easat-5598	6	10	satisfaction	satisfaction	NOUN
easat-5598	6	11	(	(	PUNCT
easat-5598	6	12	esat	esat	PROPN
easat-5598	6	13	)	)	PUNCT
easat-5598	6	14	and	and	CCONJ
easat-5598	6	15	customer	customer	NOUN
easat-5598	6	16	loyalty	loyalty	NOUN
easat-5598	6	17	(	(	PUNCT
easat-5598	6	18	cloy	cloy	NOUN
easat-5598	6	19	)	)	PUNCT
easat-5598	6	20	in	in	ADP
easat-5598	6	21	traditional	traditional	ADJ
easat-5598	6	22	restaurants	restaurant	NOUN
easat-5598	6	23	in	in	ADP
easat-5598	6	24	ho	ho	PROPN
easat-5598	6	25	chi	chi	PROPN
easat-5598	6	26	minh	minh	PROPN
easat-5598	6	27	city	city	PROPN
easat-5598	6	28	,	,	PUNCT
easat-5598	6	29	vietnam	vietnam	PROPN
easat-5598	6	30	.	.	PUNCT
easat-5598	7	1	it	it	PRON
easat-5598	7	2	specifically	specifically	ADV
easat-5598	7	3	investigates	investigate	VERB
easat-5598	7	4	the	the	DET
easat-5598	7	5	mediating	mediate	VERB
easat-5598	7	6	roles	role	NOUN
easat-5598	7	7	of	of	ADP
easat-5598	7	8	customer	customer	NOUN
easat-5598	7	9	experience	experience	NOUN
easat-5598	7	10	(	(	PUNCT
easat-5598	7	11	cx	cx	NOUN
easat-5598	7	12	)	)	PUNCT
easat-5598	7	13	and	and	CCONJ
easat-5598	7	14	employee	employee	NOUN
easat-5598	7	15	loyalty	loyalty	NOUN
easat-5598	7	16	(	(	PUNCT
easat-5598	7	17	eloy	eloy	PROPN
easat-5598	7	18	)	)	PUNCT
easat-5598	7	19	,	,	PUNCT
easat-5598	7	20	contributing	contribute	VERB
easat-5598	7	21	to	to	ADP
easat-5598	7	22	the	the	DET
easat-5598	7	23	service	service	NOUN
easat-5598	7	24	profit	profit	NOUN
easat-5598	7	25	chain	chain	NOUN
easat-5598	7	26	(	(	PUNCT
easat-5598	7	27	spc	spc	PROPN
easat-5598	7	28	)	)	PUNCT
easat-5598	7	29	framework	framework	NOUN
easat-5598	7	30	and	and	CCONJ
easat-5598	7	31	herzberg	herzberg	PROPN
easat-5598	7	32	’s	’s	PART
easat-5598	7	33	two	two	NUM
easat-5598	7	34	-	-	PUNCT
easat-5598	7	35	factor	factor	NOUN
easat-5598	7	36	theory	theory	NOUN
easat-5598	7	37	in	in	ADP
easat-5598	7	38	the	the	DET
easat-5598	7	39	food	food	NOUN
easat-5598	7	40	and	and	CCONJ
easat-5598	7	41	beverage	beverage	NOUN
easat-5598	7	42	(	(	PUNCT
easat-5598	7	43	f&b	f&b	PROPN
easat-5598	7	44	)	)	PUNCT
easat-5598	7	45	industry	industry	NOUN
easat-5598	7	46	.	.	PUNCT
easat-5598	8	1	analyzing	analyze	VERB
easat-5598	8	2	data	datum	NOUN
easat-5598	8	3	from	from	ADP
easat-5598	8	4	306	306	NUM
easat-5598	8	5	matched	match	VERB
easat-5598	8	6	employee	employee	NOUN
easat-5598	8	7	-	-	PUNCT
easat-5598	8	8	customer	customer	NOUN
easat-5598	8	9	pairs	pair	NOUN
easat-5598	8	10	using	use	VERB
easat-5598	8	11	partial	partial	ADJ
easat-5598	8	12	least	least	ADJ
easat-5598	8	13	squares	square	NOUN
easat-5598	8	14	structural	structural	ADJ
easat-5598	8	15	equation	equation	NOUN
easat-5598	8	16	modeling	modeling	NOUN
easat-5598	8	17	(	(	PUNCT
easat-5598	8	18	pls	pls	INTJ
easat-5598	8	19	-	-	PUNCT
easat-5598	8	20	sem	sem	NOUN
easat-5598	8	21	)	)	PUNCT
easat-5598	8	22	,	,	PUNCT
easat-5598	8	23	the	the	DET
easat-5598	8	24	results	result	NOUN
easat-5598	8	25	reveal	reveal	VERB
easat-5598	8	26	that	that	SCONJ
easat-5598	8	27	esat	esat	PROPN
easat-5598	8	28	significantly	significantly	ADV
easat-5598	8	29	enhances	enhance	VERB
easat-5598	8	30	cx	cx	PROPN
easat-5598	8	31	,	,	PUNCT
easat-5598	8	32	which	which	PRON
easat-5598	8	33	in	in	ADP
easat-5598	8	34	turn	turn	NOUN
easat-5598	8	35	strongly	strongly	ADV
easat-5598	8	36	influences	influence	VERB
easat-5598	8	37	cloy	cloy	NOUN
easat-5598	8	38	.	.	PUNCT
easat-5598	9	1	however	however	ADV
easat-5598	9	2	,	,	PUNCT
easat-5598	9	3	eloy	eloy	PROPN
easat-5598	9	4	does	do	AUX
easat-5598	9	5	not	not	PART
easat-5598	9	6	mediate	mediate	VERB
easat-5598	9	7	the	the	DET
easat-5598	9	8	esat	esat	PROPN
easat-5598	9	9	-	-	PUNCT
easat-5598	9	10	cloy	cloy	PROPN
easat-5598	9	11	relationship	relationship	NOUN
easat-5598	9	12	.	.	PUNCT
easat-5598	10	1	additionally	additionally	ADV
easat-5598	10	2	,	,	PUNCT
easat-5598	10	3	motivators	motivator	NOUN
easat-5598	10	4	exert	exert	VERB
easat-5598	10	5	a	a	DET
easat-5598	10	6	greater	great	ADJ
easat-5598	10	7	influence	influence	NOUN
easat-5598	10	8	on	on	ADP
easat-5598	10	9	esat	esat	PROPN
easat-5598	10	10	than	than	ADP
easat-5598	10	11	hygiene	hygiene	NOUN
easat-5598	10	12	factors	factor	NOUN
easat-5598	10	13	,	,	PUNCT
easat-5598	10	14	highlighting	highlight	VERB
easat-5598	10	15	the	the	DET
easat-5598	10	16	critical	critical	ADJ
easat-5598	10	17	role	role	NOUN
easat-5598	10	18	of	of	ADP
easat-5598	10	19	intrinsic	intrinsic	ADJ
easat-5598	10	20	rewards	reward	NOUN
easat-5598	10	21	in	in	ADP
easat-5598	10	22	employee	employee	NOUN
easat-5598	10	23	motivation	motivation	NOUN
easat-5598	10	24	.	.	PUNCT
easat-5598	11	1	this	this	DET
easat-5598	11	2	study	study	NOUN
easat-5598	11	3	extends	extend	VERB
easat-5598	11	4	the	the	DET
easat-5598	11	5	spc	spc	PROPN
easat-5598	11	6	framework	framework	NOUN
easat-5598	11	7	by	by	ADP
easat-5598	11	8	confirming	confirm	VERB
easat-5598	11	9	cx	cx	PROPN
easat-5598	11	10	as	as	ADP
easat-5598	11	11	a	a	DET
easat-5598	11	12	full	full	ADJ
easat-5598	11	13	mediator	mediator	NOUN
easat-5598	11	14	between	between	ADP
easat-5598	11	15	esat	esat	PROPN
easat-5598	11	16	and	and	CCONJ
easat-5598	11	17	cloy	cloy	NOUN
easat-5598	11	18	in	in	ADP
easat-5598	11	19	traditional	traditional	ADJ
easat-5598	11	20	restaurants	restaurant	NOUN
easat-5598	11	21	.	.	PUNCT
easat-5598	12	1	it	it	PRON
easat-5598	12	2	also	also	ADV
easat-5598	12	3	reinforces	reinforce	VERB
easat-5598	12	4	herzberg	herzberg	PROPN
easat-5598	12	5	’s	’s	PART
easat-5598	12	6	two	two	NUM
easat-5598	12	7	-	-	PUNCT
easat-5598	12	8	factor	factor	NOUN
easat-5598	12	9	theory	theory	NOUN
easat-5598	12	10	by	by	ADP
easat-5598	12	11	emphasizing	emphasize	VERB
easat-5598	12	12	the	the	DET
easat-5598	12	13	stronger	strong	ADJ
easat-5598	12	14	impact	impact	NOUN
easat-5598	12	15	of	of	ADP
easat-5598	12	16	motivators	motivator	NOUN
easat-5598	12	17	over	over	ADP
easat-5598	12	18	hygiene	hygiene	NOUN
easat-5598	12	19	factors	factor	NOUN
easat-5598	12	20	on	on	ADP
easat-5598	12	21	esat	esat	PROPN
easat-5598	12	22	,	,	PUNCT
easat-5598	12	23	underscoring	underscore	VERB
easat-5598	12	24	the	the	DET
easat-5598	12	25	importance	importance	NOUN
easat-5598	12	26	of	of	ADP
easat-5598	12	27	employee	employee	NOUN
easat-5598	12	28	engagement	engagement	NOUN
easat-5598	12	29	in	in	ADP
easat-5598	12	30	service	service	NOUN
easat-5598	12	31	quality	quality	NOUN
easat-5598	12	32	improvement	improvement	NOUN
easat-5598	12	33	.	.	PUNCT
easat-5598	13	1	restaurant	restaurant	NOUN
easat-5598	13	2	managers	manager	NOUN
easat-5598	13	3	should	should	AUX
easat-5598	13	4	focus	focus	VERB
easat-5598	13	5	on	on	ADP
easat-5598	13	6	enhancing	enhance	VERB
easat-5598	13	7	cx	cx	PROPN
easat-5598	13	8	through	through	ADP
easat-5598	13	9	employee	employee	NOUN
easat-5598	13	10	engagement	engagement	NOUN
easat-5598	13	11	,	,	PUNCT
easat-5598	13	12	training	training	NOUN
easat-5598	13	13	,	,	PUNCT
easat-5598	13	14	and	and	CCONJ
easat-5598	13	15	service	service	NOUN
easat-5598	13	16	quality	quality	NOUN
easat-5598	13	17	improvements	improvement	NOUN
easat-5598	13	18	.	.	PUNCT
easat-5598	14	1	investing	invest	VERB
easat-5598	14	2	in	in	ADP
easat-5598	14	3	employee	employee	NOUN
easat-5598	14	4	motivation	motivation	NOUN
easat-5598	14	5	—	—	PUNCT
easat-5598	14	6	particularly	particularly	ADV
easat-5598	14	7	through	through	ADP
easat-5598	14	8	recognition	recognition	NOUN
easat-5598	14	9	and	and	CCONJ
easat-5598	14	10	career	career	NOUN
easat-5598	14	11	development	development	NOUN
easat-5598	14	12	—	—	PUNCT
easat-5598	14	13	can	can	AUX
easat-5598	14	14	significantly	significantly	ADV
easat-5598	14	15	improve	improve	VERB
easat-5598	14	16	esat	esat	PROPN
easat-5598	14	17	,	,	PUNCT
easat-5598	14	18	leading	lead	VERB
easat-5598	14	19	to	to	ADP
easat-5598	14	20	better	well	ADJ
easat-5598	14	21	cx	cx	PROPN
easat-5598	14	22	and	and	CCONJ
easat-5598	14	23	sustained	sustain	VERB
easat-5598	14	24	customer	customer	NOUN
easat-5598	14	25	loyalty	loyalty	NOUN
easat-5598	14	26	.	.	PUNCT
easat-5598	15	1	keywords	keyword	NOUN
easat-5598	15	2	:	:	PUNCT
easat-5598	15	3	customer	customer	NOUN
easat-5598	15	4	experience	experience	NOUN
easat-5598	15	5	,	,	PUNCT
easat-5598	15	6	customer	customer	NOUN
easat-5598	15	7	loyalty	loyalty	NOUN
easat-5598	15	8	,	,	PUNCT
easat-5598	15	9	employee	employee	NOUN
easat-5598	15	10	loyalty	loyalty	NOUN
easat-5598	15	11	,	,	PUNCT
easat-5598	15	12	employee	employee	NOUN
easat-5598	15	13	satisfaction	satisfaction	NOUN
easat-5598	15	14	,	,	PUNCT
easat-5598	15	15	f&b	f&b	PROPN
easat-5598	15	16	industry	industry	NOUN
easat-5598	15	17	,	,	PUNCT
easat-5598	15	18	herzberg	herzberg	PROPN
easat-5598	15	19	,	,	PUNCT
easat-5598	15	20	service	service	NOUN
easat-5598	15	21	profit	profit	NOUN
easat-5598	15	22	chain	chain	NOUN
easat-5598	15	23	.	.	PUNCT
easat-5598	16	1	1	1	X
easat-5598	16	2	.	.	X
easat-5598	16	3	introduction	introduction	NOUN
easat-5598	16	4	the	the	DET
easat-5598	16	5	restaurant	restaurant	NOUN
easat-5598	16	6	industry	industry	NOUN
easat-5598	16	7	in	in	ADP
easat-5598	16	8	hcmc	hcmc	PROPN
easat-5598	16	9	represents	represent	VERB
easat-5598	16	10	a	a	DET
easat-5598	16	11	dynamic	dynamic	ADJ
easat-5598	16	12	and	and	CCONJ
easat-5598	16	13	highly	highly	ADV
easat-5598	16	14	competitive	competitive	ADJ
easat-5598	16	15	segment	segment	NOUN
easat-5598	16	16	of	of	ADP
easat-5598	16	17	vietnam	vietnam	PROPN
easat-5598	16	18	’s	’s	PART
easat-5598	16	19	service	service	NOUN
easat-5598	16	20	sector	sector	NOUN
easat-5598	16	21	,	,	PUNCT
easat-5598	16	22	contributing	contribute	VERB
easat-5598	16	23	significantly	significantly	ADV
easat-5598	16	24	to	to	ADP
easat-5598	16	25	the	the	DET
easat-5598	16	26	local	local	ADJ
easat-5598	16	27	economy	economy	NOUN
easat-5598	16	28	.	.	PUNCT
easat-5598	17	1	traditional	traditional	ADJ
easat-5598	17	2	restaurants	restaurant	NOUN
easat-5598	17	3	,	,	PUNCT
easat-5598	17	4	catering	cater	VERB
easat-5598	17	5	to	to	ADP
easat-5598	17	6	the	the	DET
easat-5598	17	7	growing	grow	VERB
easat-5598	17	8	demand	demand	NOUN
easat-5598	17	9	for	for	ADP
easat-5598	17	10	cultural	cultural	ADJ
easat-5598	17	11	authenticity	authenticity	NOUN
easat-5598	17	12	and	and	CCONJ
easat-5598	17	13	high	high	ADJ
easat-5598	17	14	-	-	PUNCT
easat-5598	17	15	quality	quality	NOUN
easat-5598	17	16	service	service	NOUN
easat-5598	17	17	,	,	PUNCT
easat-5598	17	18	play	play	VERB
easat-5598	17	19	a	a	DET
easat-5598	17	20	crucial	crucial	ADJ
easat-5598	17	21	role	role	NOUN
easat-5598	17	22	in	in	ADP
easat-5598	17	23	this	this	DET
easat-5598	17	24	industry	industry	NOUN
easat-5598	17	25	.	.	PUNCT
easat-5598	18	1	however	however	ADV
easat-5598	18	2	,	,	PUNCT
easat-5598	18	3	as	as	SCONJ
easat-5598	18	4	consumer	consumer	NOUN
easat-5598	18	5	expectations	expectation	NOUN
easat-5598	18	6	rise	rise	VERB
easat-5598	18	7	,	,	PUNCT
easat-5598	18	8	achieving	achieve	VERB
easat-5598	18	9	cloy	cloy	NOUN
easat-5598	18	10	has	have	AUX
easat-5598	18	11	become	become	VERB
easat-5598	18	12	increasingly	increasingly	ADV
easat-5598	18	13	challenging	challenging	ADJ
easat-5598	18	14	.	.	PUNCT
easat-5598	19	1	the	the	DET
easat-5598	19	2	spc	spc	PROPN
easat-5598	19	3	theory	theory	NOUN
easat-5598	19	4	has	have	AUX
easat-5598	19	5	demonstrated	demonstrate	VERB
easat-5598	19	6	that	that	SCONJ
easat-5598	19	7	esat	esat	PROPN
easat-5598	19	8	,	,	PUNCT
easat-5598	19	9	particularly	particularly	ADV
easat-5598	19	10	among	among	ADP
easat-5598	19	11	frontline	frontline	NOUN
easat-5598	19	12	staff	staff	NOUN
easat-5598	19	13	,	,	PUNCT
easat-5598	19	14	directly	directly	ADV
easat-5598	19	15	influences	influence	VERB
easat-5598	19	16	service	service	NOUN
easat-5598	19	17	quality	quality	NOUN
easat-5598	19	18	and	and	CCONJ
easat-5598	19	19	cloy	cloy	VERB
easat-5598	19	20	[	[	X
easat-5598	19	21	1	1	NUM
easat-5598	19	22	-	-	SYM
easat-5598	19	23	7	7	NUM
easat-5598	19	24	]	]	PUNCT
easat-5598	19	25	.	.	PUNCT
easat-5598	20	1	nevertheless	nevertheless	ADV
easat-5598	20	2	,	,	PUNCT
easat-5598	20	3	limited	limited	ADJ
easat-5598	20	4	research	research	NOUN
easat-5598	20	5	has	have	AUX
easat-5598	20	6	explored	explore	VERB
easat-5598	20	7	this	this	DET
easat-5598	20	8	relationship	relationship	NOUN
easat-5598	20	9	in	in	ADP
easat-5598	20	10	the	the	DET
easat-5598	20	11	unique	unique	ADJ
easat-5598	20	12	context	context	NOUN
easat-5598	20	13	of	of	ADP
easat-5598	20	14	vietnam	vietnam	PROPN
easat-5598	20	15	’s	’s	PART
easat-5598	20	16	traditional	traditional	ADJ
easat-5598	20	17	restaurant	restaurant	NOUN
easat-5598	20	18	sector	sector	NOUN
easat-5598	20	19	.	.	PUNCT
easat-5598	21	1	to	to	PART
easat-5598	21	2	address	address	VERB
easat-5598	21	3	this	this	DET
easat-5598	21	4	theoretical	theoretical	ADJ
easat-5598	21	5	gap	gap	NOUN
easat-5598	21	6	,	,	PUNCT
easat-5598	21	7	this	this	DET
easat-5598	21	8	study	study	NOUN
easat-5598	21	9	examines	examine	VERB
easat-5598	21	10	the	the	DET
easat-5598	21	11	relationship	relationship	NOUN
easat-5598	21	12	between	between	ADP
easat-5598	21	13	esat	esat	PROPN
easat-5598	21	14	and	and	CCONJ
easat-5598	21	15	cloy	cloy	PROPN
easat-5598	21	16	,	,	PUNCT
easat-5598	21	17	emphasizing	emphasize	VERB
easat-5598	21	18	the	the	DET
easat-5598	21	19	mediating	mediate	VERB
easat-5598	21	20	roles	role	NOUN
easat-5598	21	21	of	of	ADP
easat-5598	21	22	eloy	eloy	PROPN
easat-5598	21	23	and	and	CCONJ
easat-5598	21	24	cx	cx	PROPN
easat-5598	21	25	.	.	PUNCT
easat-5598	22	1	the	the	DET
easat-5598	22	2	research	research	NOUN
easat-5598	22	3	model	model	NOUN
easat-5598	22	4	integrates	integrate	VERB
easat-5598	22	5	herzberg	herzberg	PROPN
easat-5598	22	6	’s	’s	PART
easat-5598	22	7	twofactor	twofactor	NOUN
easat-5598	22	8	motivation	motivation	NOUN
easat-5598	22	9	theory	theory	NOUN
easat-5598	22	10	,	,	PUNCT
easat-5598	22	11	which	which	PRON
easat-5598	22	12	provides	provide	VERB
easat-5598	22	13	a	a	DET
easat-5598	22	14	framework	framework	NOUN
easat-5598	22	15	for	for	ADP
easat-5598	22	16	analyzing	analyze	VERB
easat-5598	22	17	motivator	motivator	NOUN
easat-5598	22	18	’s	’s	PART
easat-5598	22	19	and	and	CCONJ
easat-5598	22	20	hygiene	hygiene	NOUN
easat-5598	22	21	’s	’s	PART
easat-5598	22	22	influencing	influence	VERB
easat-5598	22	23	esat	esat	PROPN
easat-5598	22	24	,	,	PUNCT
easat-5598	22	25	with	with	ADP
easat-5598	22	26	the	the	DET
easat-5598	22	27	spc	spc	PROPN
easat-5598	22	28	model	model	NOUN
easat-5598	22	29	,	,	PUNCT
easat-5598	22	30	which	which	PRON
easat-5598	22	31	links	link	VERB
easat-5598	22	32	esat	esat	PROPN
easat-5598	22	33	to	to	PART
easat-5598	22	34	cloy	cloy	VERB
easat-5598	22	35	.	.	PUNCT
easat-5598	23	1	by	by	ADP
easat-5598	23	2	combining	combine	VERB
easat-5598	23	3	these	these	DET
easat-5598	23	4	theories	theory	NOUN
easat-5598	23	5	,	,	PUNCT
easat-5598	23	6	the	the	DET
easat-5598	23	7	study	study	NOUN
easat-5598	23	8	offers	offer	VERB
easat-5598	23	9	a	a	DET
easat-5598	23	10	comprehensive	comprehensive	ADJ
easat-5598	23	11	exploration	exploration	NOUN
easat-5598	23	12	of	of	ADP
easat-5598	23	13	the	the	DET
easat-5598	23	14	mechanisms	mechanism	NOUN
easat-5598	23	15	driving	drive	VERB
easat-5598	23	16	both	both	CCONJ
easat-5598	23	17	employee	employee	NOUN
easat-5598	23	18	and	and	CCONJ
easat-5598	23	19	cloy	cloy	VERB
easat-5598	23	20	in	in	ADP
easat-5598	23	21	the	the	DET
easat-5598	23	22	service	service	NOUN
easat-5598	23	23	sector	sector	NOUN
easat-5598	23	24	.	.	PUNCT
easat-5598	24	1	https://orcid.org/0000-0002-6402-3477	https://orcid.org/0000-0002-6402-3477	NOUN
easat-5598	24	2	https://orcid.org/0009-0006-4516-3980	https://orcid.org/0009-0006-4516-3980	PROPN
easat-5598	24	3	1532	1532	NUM
easat-5598	24	4	edelweiss	edelweiss	PROPN
easat-5598	24	5	applied	apply	VERB
easat-5598	24	6	science	science	NOUN
easat-5598	24	7	and	and	CCONJ
easat-5598	24	8	technology	technology	NOUN
easat-5598	24	9	issn	issn	PROPN
easat-5598	24	10	:	:	PUNCT
easat-5598	24	11	2576	2576	NUM
easat-5598	24	12	-	-	SYM
easat-5598	24	13	8484	8484	NUM
easat-5598	24	14	vol	vol	NOUN
easat-5598	24	15	.	.	PROPN
easat-5598	25	1	9	9	NUM
easat-5598	25	2	,	,	PUNCT
easat-5598	25	3	no	no	INTJ
easat-5598	25	4	.	.	NOUN
easat-5598	26	1	3	3	NUM
easat-5598	26	2	:	:	PUNCT
easat-5598	26	3	1531	1531	NUM
easat-5598	26	4	-	-	SYM
easat-5598	26	5	1543	1543	NUM
easat-5598	26	6	,	,	PUNCT
easat-5598	26	7	2025	2025	NUM
easat-5598	26	8	doi	doi	NOUN
easat-5598	26	9	:	:	PUNCT
easat-5598	26	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	26	11	©	©	ADP
easat-5598	26	12	2025	2025	NUM
easat-5598	26	13	by	by	ADP
easat-5598	26	14	the	the	DET
easat-5598	26	15	authors	author	NOUN
easat-5598	26	16	;	;	PUNCT
easat-5598	26	17	licensee	licensee	PROPN
easat-5598	26	18	learning	learn	VERB
easat-5598	26	19	gate	gate	NOUN
easat-5598	26	20	using	use	VERB
easat-5598	26	21	pls	pls	PROPN
easat-5598	26	22	-	-	PUNCT
easat-5598	26	23	sem	sem	NOUN
easat-5598	26	24	analysis	analysis	NOUN
easat-5598	26	25	on	on	ADP
easat-5598	26	26	306	306	NUM
easat-5598	26	27	paired	pair	VERB
easat-5598	26	28	responses	response	NOUN
easat-5598	26	29	from	from	ADP
easat-5598	26	30	employees	employee	NOUN
easat-5598	26	31	and	and	CCONJ
easat-5598	26	32	customers	customer	NOUN
easat-5598	26	33	in	in	ADP
easat-5598	26	34	traditional	traditional	ADJ
easat-5598	26	35	restaurants	restaurant	NOUN
easat-5598	26	36	in	in	ADP
easat-5598	26	37	hcmc	hcmc	PROPN
easat-5598	26	38	,	,	PUNCT
easat-5598	26	39	the	the	DET
easat-5598	26	40	study	study	NOUN
easat-5598	26	41	finds	find	VERB
easat-5598	26	42	that	that	PRON
easat-5598	26	43	motivator	motivator	NOUN
easat-5598	26	44	’s	’s	PART
easat-5598	26	45	have	have	VERB
easat-5598	26	46	a	a	DET
easat-5598	26	47	stronger	strong	ADJ
easat-5598	26	48	impact	impact	NOUN
easat-5598	26	49	on	on	ADP
easat-5598	26	50	esat	esat	PROPN
easat-5598	26	51	than	than	ADP
easat-5598	26	52	hygiene	hygiene	NOUN
easat-5598	26	53	’s	’s	PART
easat-5598	26	54	.	.	PUNCT
easat-5598	27	1	additionally	additionally	ADV
easat-5598	27	2	,	,	PUNCT
easat-5598	27	3	cx	cx	PROPN
easat-5598	27	4	plays	play	VERB
easat-5598	27	5	a	a	DET
easat-5598	27	6	significant	significant	ADJ
easat-5598	27	7	mediating	mediate	VERB
easat-5598	27	8	role	role	NOUN
easat-5598	27	9	between	between	ADP
easat-5598	27	10	esat	esat	PROPN
easat-5598	27	11	and	and	CCONJ
easat-5598	27	12	cloy	cloy	PROPN
easat-5598	27	13	.	.	PUNCT
easat-5598	28	1	these	these	DET
easat-5598	28	2	findings	finding	NOUN
easat-5598	28	3	provide	provide	VERB
easat-5598	28	4	valuable	valuable	ADJ
easat-5598	28	5	insights	insight	NOUN
easat-5598	28	6	for	for	ADP
easat-5598	28	7	managers	manager	NOUN
easat-5598	28	8	seeking	seek	VERB
easat-5598	28	9	to	to	PART
easat-5598	28	10	enhance	enhance	VERB
easat-5598	28	11	organizational	organizational	ADJ
easat-5598	28	12	performance	performance	NOUN
easat-5598	28	13	through	through	ADP
easat-5598	28	14	improvements	improvement	NOUN
easat-5598	28	15	in	in	ADP
easat-5598	28	16	esat	esat	PROPN
easat-5598	28	17	and	and	CCONJ
easat-5598	28	18	cloy	cloy	PROPN
easat-5598	28	19	.	.	PUNCT
easat-5598	29	1	2	2	X
easat-5598	29	2	.	.	X
easat-5598	29	3	literature	literature	NOUN
easat-5598	29	4	review	review	PROPN
easat-5598	29	5	and	and	CCONJ
easat-5598	29	6	research	research	NOUN
easat-5598	29	7	model	model	NOUN
easat-5598	29	8	2.1	2.1	NUM
easat-5598	29	9	.	.	PUNCT
easat-5598	30	1	theoretical	theoretical	ADJ
easat-5598	30	2	background	background	NOUN
easat-5598	30	3	herzberg	herzberg	PROPN
easat-5598	30	4	's	's	PART
easat-5598	30	5	two	two	NUM
easat-5598	30	6	-	-	PUNCT
easat-5598	30	7	factor	factor	NOUN
easat-5598	30	8	theory	theory	NOUN
easat-5598	30	9	herzberg	herzberg	PROPN
easat-5598	30	10	[	[	X
easat-5598	30	11	8	8	NUM
easat-5598	30	12	]	]	PUNCT
easat-5598	30	13	classifies	classify	VERB
easat-5598	30	14	factors	factor	NOUN
easat-5598	30	15	influencing	influence	VERB
easat-5598	30	16	esat	esat	PROPN
easat-5598	30	17	into	into	ADP
easat-5598	30	18	two	two	NUM
easat-5598	30	19	categories	category	NOUN
easat-5598	30	20	:	:	PUNCT
easat-5598	30	21	motivator	motivator	NOUN
easat-5598	30	22	’s	’s	PART
easat-5598	30	23	and	and	CCONJ
easat-5598	30	24	hygiene	hygiene	NOUN
easat-5598	30	25	’s	’s	PART
easat-5598	30	26	.	.	PUNCT
easat-5598	31	1	motivator	motivator	NOUN
easat-5598	31	2	’s	’s	PART
easat-5598	31	3	(	(	PUNCT
easat-5598	31	4	e.g.	e.g.	ADJ
easat-5598	31	5	,	,	PUNCT
easat-5598	31	6	recognition	recognition	NOUN
easat-5598	31	7	,	,	PUNCT
easat-5598	31	8	responsibility	responsibility	NOUN
easat-5598	31	9	,	,	PUNCT
easat-5598	31	10	career	career	NOUN
easat-5598	31	11	advancement	advancement	NOUN
easat-5598	31	12	opportunities	opportunity	NOUN
easat-5598	31	13	)	)	PUNCT
easat-5598	31	14	directly	directly	ADV
easat-5598	31	15	enhance	enhance	VERB
easat-5598	31	16	job	job	NOUN
easat-5598	31	17	satisfaction	satisfaction	NOUN
easat-5598	31	18	by	by	ADP
easat-5598	31	19	fulfilling	fulfil	VERB
easat-5598	31	20	intrinsic	intrinsic	ADJ
easat-5598	31	21	needs	need	NOUN
easat-5598	31	22	,	,	PUNCT
easat-5598	31	23	whereas	whereas	SCONJ
easat-5598	31	24	hygiene	hygiene	NOUN
easat-5598	31	25	’s	’s	PART
easat-5598	31	26	(	(	PUNCT
easat-5598	31	27	e.g.	e.g.	ADV
easat-5598	31	28	,	,	PUNCT
easat-5598	31	29	workplace	workplace	NOUN
easat-5598	31	30	policies	policy	NOUN
easat-5598	31	31	,	,	PUNCT
easat-5598	31	32	compensation	compensation	NOUN
easat-5598	31	33	,	,	PUNCT
easat-5598	31	34	managerial	managerial	ADJ
easat-5598	31	35	support	support	NOUN
easat-5598	31	36	)	)	PUNCT
easat-5598	31	37	prevent	prevent	VERB
easat-5598	31	38	dissatisfaction	dissatisfaction	NOUN
easat-5598	31	39	but	but	CCONJ
easat-5598	31	40	do	do	AUX
easat-5598	31	41	not	not	PART
easat-5598	31	42	inherently	inherently	ADV
easat-5598	31	43	drive	drive	VERB
easat-5598	31	44	motivation	motivation	NOUN
easat-5598	31	45	.	.	PUNCT
easat-5598	32	1	both	both	DET
easat-5598	32	2	factors	factor	NOUN
easat-5598	32	3	are	be	AUX
easat-5598	32	4	essential	essential	ADJ
easat-5598	32	5	for	for	ADP
easat-5598	32	6	maintaining	maintain	VERB
easat-5598	32	7	a	a	DET
easat-5598	32	8	satisfied	satisfied	ADJ
easat-5598	32	9	and	and	CCONJ
easat-5598	32	10	productive	productive	ADJ
easat-5598	32	11	workforce	workforce	NOUN
easat-5598	32	12	.	.	PUNCT
easat-5598	33	1	the	the	DET
easat-5598	33	2	spc	spc	PROPN
easat-5598	33	3	theory	theory	NOUN
easat-5598	33	4	by	by	ADP
easat-5598	33	5	heskett	heskett	PROPN
easat-5598	33	6	,	,	PUNCT
easat-5598	33	7	et	et	PROPN
easat-5598	33	8	al	al	PROPN
easat-5598	33	9	.	.	PUNCT
easat-5598	34	1	[	[	X
easat-5598	34	2	1	1	X
easat-5598	34	3	]	]	PUNCT
easat-5598	34	4	highlights	highlight	VERB
easat-5598	34	5	the	the	DET
easat-5598	34	6	interconnected	interconnected	ADJ
easat-5598	34	7	relationships	relationship	NOUN
easat-5598	34	8	among	among	ADP
easat-5598	34	9	internal	internal	ADJ
easat-5598	34	10	service	service	NOUN
easat-5598	34	11	quality	quality	NOUN
easat-5598	34	12	,	,	PUNCT
easat-5598	34	13	esat	esat	PROPN
easat-5598	34	14	,	,	PUNCT
easat-5598	34	15	employee	employee	NOUN
easat-5598	34	16	retention	retention	NOUN
easat-5598	34	17	,	,	PUNCT
easat-5598	34	18	external	external	ADJ
easat-5598	34	19	service	service	NOUN
easat-5598	34	20	quality	quality	NOUN
easat-5598	34	21	,	,	PUNCT
easat-5598	34	22	customer	customer	NOUN
easat-5598	34	23	satisfaction	satisfaction	NOUN
easat-5598	34	24	,	,	PUNCT
easat-5598	34	25	cloy	cloy	NOUN
easat-5598	34	26	,	,	PUNCT
easat-5598	34	27	and	and	CCONJ
easat-5598	34	28	corporate	corporate	ADJ
easat-5598	34	29	profitability	profitability	NOUN
easat-5598	34	30	.	.	PUNCT
easat-5598	35	1	empirical	empirical	ADJ
easat-5598	35	2	studies	study	NOUN
easat-5598	35	3	loveman	loveman	NOUN
easat-5598	36	1	[	[	X
easat-5598	36	2	2	2	NUM
easat-5598	36	3	]	]	PUNCT
easat-5598	36	4	and	and	CCONJ
easat-5598	36	5	pelaez	pelaez	PROPN
easat-5598	36	6	m	m	PROPN
easat-5598	36	7	and	and	CCONJ
easat-5598	36	8	roman	roman	ADJ
easat-5598	36	9	calderon	calderon	NOUN
easat-5598	37	1	[	[	X
easat-5598	37	2	6	6	NUM
easat-5598	37	3	]	]	PUNCT
easat-5598	37	4	have	have	AUX
easat-5598	37	5	validated	validate	VERB
easat-5598	37	6	spc	spc	PROPN
easat-5598	37	7	across	across	ADP
easat-5598	37	8	various	various	ADJ
easat-5598	37	9	service	service	NOUN
easat-5598	37	10	industries	industry	NOUN
easat-5598	37	11	,	,	PUNCT
easat-5598	37	12	demonstrating	demonstrate	VERB
easat-5598	37	13	that	that	PRON
easat-5598	37	14	investment	investment	NOUN
easat-5598	37	15	in	in	ADP
easat-5598	37	16	esat	esat	PROPN
easat-5598	37	17	enhances	enhance	VERB
easat-5598	37	18	customer	customer	NOUN
easat-5598	37	19	retention	retention	NOUN
easat-5598	37	20	and	and	CCONJ
easat-5598	37	21	revenue	revenue	NOUN
easat-5598	37	22	growth	growth	NOUN
easat-5598	37	23	.	.	PUNCT
easat-5598	38	1	however	however	ADV
easat-5598	38	2	,	,	PUNCT
easat-5598	38	3	research	research	NOUN
easat-5598	38	4	on	on	ADP
easat-5598	38	5	the	the	DET
easat-5598	38	6	application	application	NOUN
easat-5598	38	7	of	of	ADP
easat-5598	38	8	spc	spc	PROPN
easat-5598	38	9	in	in	ADP
easat-5598	38	10	traditional	traditional	ADJ
easat-5598	38	11	restaurant	restaurant	NOUN
easat-5598	38	12	settings	setting	NOUN
easat-5598	38	13	in	in	ADP
easat-5598	38	14	emerging	emerge	VERB
easat-5598	38	15	markets	market	NOUN
easat-5598	38	16	such	such	ADJ
easat-5598	38	17	as	as	ADP
easat-5598	38	18	vietnam	vietnam	PROPN
easat-5598	38	19	remains	remain	VERB
easat-5598	38	20	limited	limited	ADJ
easat-5598	38	21	.	.	PUNCT
easat-5598	39	1	emotional	emotional	ADJ
easat-5598	39	2	contagion	contagion	NOUN
easat-5598	39	3	theory	theory	NOUN
easat-5598	39	4	hatfield	hatfield	PROPN
easat-5598	39	5	,	,	PUNCT
easat-5598	39	6	et	et	PROPN
easat-5598	39	7	al	al	PROPN
easat-5598	39	8	.	.	PUNCT
easat-5598	40	1	[	[	X
easat-5598	40	2	9	9	NUM
easat-5598	40	3	]	]	PUNCT
easat-5598	40	4	explains	explain	VERB
easat-5598	40	5	the	the	DET
easat-5598	40	6	automatic	automatic	ADJ
easat-5598	40	7	tendency	tendency	NOUN
easat-5598	40	8	to	to	PART
easat-5598	40	9	mimic	mimic	VERB
easat-5598	40	10	and	and	CCONJ
easat-5598	40	11	synchronize	synchronize	VERB
easat-5598	40	12	facial	facial	ADJ
easat-5598	40	13	expressions	expression	NOUN
easat-5598	40	14	,	,	PUNCT
easat-5598	40	15	vocal	vocal	ADJ
easat-5598	40	16	tones	tone	NOUN
easat-5598	40	17	,	,	PUNCT
easat-5598	40	18	and	and	CCONJ
easat-5598	40	19	gestures	gesture	NOUN
easat-5598	40	20	,	,	PUNCT
easat-5598	40	21	leading	lead	VERB
easat-5598	40	22	to	to	ADP
easat-5598	40	23	emotional	emotional	ADJ
easat-5598	40	24	convergence	convergence	NOUN
easat-5598	40	25	.	.	PUNCT
easat-5598	41	1	this	this	DET
easat-5598	41	2	theory	theory	NOUN
easat-5598	41	3	has	have	AUX
easat-5598	41	4	been	be	AUX
easat-5598	41	5	widely	widely	ADV
easat-5598	41	6	applied	apply	VERB
easat-5598	41	7	to	to	PART
easat-5598	41	8	analyze	analyze	VERB
easat-5598	41	9	employee	employee	NOUN
easat-5598	41	10	-	-	PUNCT
easat-5598	41	11	customer	customer	NOUN
easat-5598	41	12	interactions	interaction	NOUN
easat-5598	41	13	in	in	ADP
easat-5598	41	14	service	service	NOUN
easat-5598	41	15	encounters	encounter	NOUN
easat-5598	41	16	.	.	PUNCT
easat-5598	42	1	hennigthurau	hennigthurau	PROPN
easat-5598	42	2	,	,	PUNCT
easat-5598	42	3	et	et	PROPN
easat-5598	42	4	al	al	PROPN
easat-5598	42	5	.	.	PUNCT
easat-5598	43	1	[	[	X
easat-5598	43	2	10	10	NUM
easat-5598	43	3	]	]	PUNCT
easat-5598	43	4	found	find	VERB
easat-5598	43	5	that	that	SCONJ
easat-5598	43	6	positive	positive	ADJ
easat-5598	43	7	emotions	emotion	NOUN
easat-5598	43	8	exhibited	exhibit	VERB
easat-5598	43	9	by	by	ADP
easat-5598	43	10	satisfied	satisfied	ADJ
easat-5598	43	11	employees	employee	NOUN
easat-5598	43	12	directly	directly	ADV
easat-5598	43	13	influence	influence	VERB
easat-5598	43	14	cx	cx	PROPN
easat-5598	43	15	and	and	CCONJ
easat-5598	43	16	cloy	cloy	PROPN
easat-5598	43	17	.	.	PUNCT
easat-5598	44	1	furthermore	furthermore	ADV
easat-5598	44	2	,	,	PUNCT
easat-5598	44	3	du	du	X
easat-5598	44	4	,	,	PUNCT
easat-5598	44	5	et	et	PROPN
easat-5598	44	6	al	al	PROPN
easat-5598	44	7	.	.	PUNCT
easat-5598	45	1	[	[	X
easat-5598	45	2	4	4	X
easat-5598	45	3	]	]	PUNCT
easat-5598	45	4	emphasized	emphasize	VERB
easat-5598	45	5	that	that	SCONJ
easat-5598	45	6	emotional	emotional	ADJ
easat-5598	45	7	susceptibility	susceptibility	NOUN
easat-5598	45	8	amplifies	amplify	VERB
easat-5598	45	9	the	the	DET
easat-5598	45	10	impact	impact	NOUN
easat-5598	45	11	of	of	ADP
easat-5598	45	12	employees	employee	NOUN
easat-5598	45	13	’	'	PUNCT
easat-5598	45	14	expressed	express	VERB
easat-5598	45	15	negative	negative	ADJ
easat-5598	45	16	(	(	PUNCT
easat-5598	45	17	or	or	CCONJ
easat-5598	45	18	positive	positive	ADJ
easat-5598	45	19	)	)	PUNCT
easat-5598	45	20	emotions	emotion	NOUN
easat-5598	45	21	on	on	ADP
easat-5598	45	22	customers	customer	NOUN
easat-5598	45	23	'	'	PART
easat-5598	45	24	emotional	emotional	ADJ
easat-5598	45	25	responses	response	NOUN
easat-5598	45	26	during	during	ADP
easat-5598	45	27	service	service	NOUN
easat-5598	45	28	interactions	interaction	NOUN
easat-5598	45	29	.	.	PUNCT
easat-5598	46	1	2.2	2.2	NUM
easat-5598	46	2	.	.	PUNCT
easat-5598	47	1	key	key	ADJ
easat-5598	47	2	constructs	construct	NOUN
easat-5598	47	3	in	in	ADP
easat-5598	47	4	this	this	DET
easat-5598	47	5	study	study	NOUN
easat-5598	47	6	include	include	VERB
easat-5598	47	7	•	•	PROPN
easat-5598	47	8	esat	esat	PROPN
easat-5598	47	9	:	:	PUNCT
easat-5598	47	10	an	an	DET
easat-5598	47	11	affective	affective	ADJ
easat-5598	47	12	state	state	NOUN
easat-5598	47	13	arising	arise	VERB
easat-5598	47	14	from	from	ADP
easat-5598	47	15	the	the	DET
easat-5598	47	16	appraisal	appraisal	NOUN
easat-5598	47	17	of	of	ADP
easat-5598	47	18	one	one	NUM
easat-5598	47	19	’s	’s	PART
easat-5598	47	20	job	job	NOUN
easat-5598	47	21	as	as	ADP
easat-5598	47	22	fulfilling	fulfil	VERB
easat-5598	47	23	or	or	CCONJ
easat-5598	47	24	facilitating	facilitate	VERB
easat-5598	47	25	the	the	DET
easat-5598	47	26	attainment	attainment	NOUN
easat-5598	47	27	of	of	ADP
easat-5598	47	28	work	work	NOUN
easat-5598	47	29	values	value	NOUN
easat-5598	47	30	[	[	X
easat-5598	47	31	11	11	NUM
easat-5598	47	32	]	]	PUNCT
easat-5598	47	33	.	.	PUNCT
easat-5598	48	1	•	•	NUM
easat-5598	48	2	eloy	eloy	PROPN
easat-5598	48	3	:	:	PUNCT
easat-5598	48	4	an	an	DET
easat-5598	48	5	employee	employee	NOUN
easat-5598	48	6	’s	’s	PART
easat-5598	48	7	commitment	commitment	NOUN
easat-5598	48	8	to	to	PART
easat-5598	48	9	remain	remain	VERB
easat-5598	48	10	with	with	ADP
easat-5598	48	11	an	an	DET
easat-5598	48	12	organization	organization	NOUN
easat-5598	48	13	despite	despite	SCONJ
easat-5598	48	14	challenges	challenge	NOUN
easat-5598	48	15	,	,	PUNCT
easat-5598	48	16	driven	drive	VERB
easat-5598	48	17	by	by	ADP
easat-5598	48	18	belief	belief	NOUN
easat-5598	48	19	in	in	ADP
easat-5598	48	20	its	its	PRON
easat-5598	48	21	values	value	NOUN
easat-5598	48	22	and	and	CCONJ
easat-5598	48	23	goals	goal	NOUN
easat-5598	48	24	[	[	X
easat-5598	48	25	12	12	NUM
easat-5598	48	26	]	]	PUNCT
easat-5598	48	27	.	.	PUNCT
easat-5598	49	1	•	•	NUM
easat-5598	50	1	cx	cx	INTJ
easat-5598	50	2	:	:	PUNCT
easat-5598	50	3	a	a	DET
easat-5598	50	4	multidimensional	multidimensional	ADJ
easat-5598	50	5	process	process	NOUN
easat-5598	50	6	reflecting	reflect	VERB
easat-5598	50	7	cumulative	cumulative	ADJ
easat-5598	50	8	interactions	interaction	NOUN
easat-5598	50	9	between	between	ADP
easat-5598	50	10	customers	customer	NOUN
easat-5598	50	11	and	and	CCONJ
easat-5598	50	12	a	a	DET
easat-5598	50	13	business	business	NOUN
easat-5598	50	14	,	,	PUNCT
easat-5598	50	15	influencing	influence	VERB
easat-5598	50	16	future	future	ADJ
easat-5598	50	17	loyalty	loyalty	NOUN
easat-5598	50	18	and	and	CCONJ
easat-5598	50	19	purchasing	purchasing	NOUN
easat-5598	50	20	decisions	decision	NOUN
easat-5598	50	21	[	[	X
easat-5598	50	22	13	13	NUM
easat-5598	50	23	]	]	PUNCT
easat-5598	50	24	.	.	PUNCT
easat-5598	51	1	•	•	NUM
easat-5598	51	2	cloy	cloy	PROPN
easat-5598	51	3	:	:	PUNCT
easat-5598	51	4	a	a	DET
easat-5598	51	5	deep	deep	ADJ
easat-5598	51	6	commitment	commitment	NOUN
easat-5598	51	7	to	to	PART
easat-5598	51	8	repurchase	repurchase	VERB
easat-5598	51	9	or	or	CCONJ
easat-5598	51	10	re	re	VERB
easat-5598	51	11	-	-	VERB
easat-5598	51	12	patronize	patronize	VERB
easat-5598	51	13	a	a	DET
easat-5598	51	14	preferred	preferred	ADJ
easat-5598	51	15	product	product	NOUN
easat-5598	51	16	/	/	SYM
easat-5598	51	17	service	service	NOUN
easat-5598	51	18	consistently	consistently	ADV
easat-5598	51	19	,	,	PUNCT
easat-5598	51	20	coupled	couple	VERB
easat-5598	51	21	with	with	ADP
easat-5598	51	22	psychological	psychological	ADJ
easat-5598	51	23	allegiance	allegiance	NOUN
easat-5598	51	24	to	to	ADP
easat-5598	51	25	the	the	DET
easat-5598	51	26	brand	brand	NOUN
easat-5598	52	1	[	[	X
easat-5598	52	2	14	14	NUM
easat-5598	52	3	]	]	SYM
easat-5598	52	4	.	.	PUNCT
easat-5598	53	1	2.3	2.3	NUM
easat-5598	53	2	.	.	PUNCT
easat-5598	54	1	research	research	NOUN
easat-5598	54	2	hypotheses	hypothesis	NOUN
easat-5598	54	3	and	and	CCONJ
easat-5598	54	4	model	model	NOUN
easat-5598	54	5	several	several	ADJ
easat-5598	54	6	studies	study	NOUN
easat-5598	54	7	have	have	AUX
easat-5598	54	8	expanded	expand	VERB
easat-5598	54	9	the	the	DET
easat-5598	54	10	spc	spc	PROPN
easat-5598	54	11	framework	framework	NOUN
easat-5598	54	12	[	[	X
easat-5598	54	13	2	2	NUM
easat-5598	54	14	,	,	PUNCT
easat-5598	54	15	5	5	NUM
easat-5598	54	16	-	-	SYM
easat-5598	54	17	7	7	NUM
easat-5598	54	18	,	,	PUNCT
easat-5598	54	19	15	15	NUM
easat-5598	54	20	]	]	PUNCT
easat-5598	54	21	confirming	confirm	VERB
easat-5598	54	22	its	its	PRON
easat-5598	54	23	validity	validity	NOUN
easat-5598	54	24	across	across	ADP
easat-5598	54	25	various	various	ADJ
easat-5598	54	26	service	service	NOUN
easat-5598	54	27	contexts	contexts	NOUN
easat-5598	54	28	.	.	PUNCT
easat-5598	55	1	these	these	DET
easat-5598	55	2	studies	study	NOUN
easat-5598	55	3	demonstrate	demonstrate	VERB
easat-5598	55	4	that	that	SCONJ
easat-5598	55	5	investing	invest	VERB
easat-5598	55	6	in	in	ADP
easat-5598	55	7	esat	esat	PROPN
easat-5598	55	8	enhances	enhance	VERB
easat-5598	55	9	customer	customer	NOUN
easat-5598	55	10	retention	retention	NOUN
easat-5598	55	11	and	and	CCONJ
easat-5598	55	12	revenue	revenue	NOUN
easat-5598	55	13	growth	growth	NOUN
easat-5598	55	14	.	.	PUNCT
easat-5598	56	1	furthermore	furthermore	ADV
easat-5598	56	2	,	,	PUNCT
easat-5598	56	3	the	the	DET
easat-5598	56	4	emotional	emotional	ADJ
easat-5598	56	5	contagion	contagion	NOUN
easat-5598	56	6	theory	theory	NOUN
easat-5598	56	7	[	[	X
easat-5598	56	8	9	9	NUM
easat-5598	56	9	]	]	PUNCT
easat-5598	56	10	has	have	AUX
easat-5598	56	11	been	be	AUX
easat-5598	56	12	widely	widely	ADV
easat-5598	56	13	applied	apply	VERB
easat-5598	56	14	to	to	PART
easat-5598	56	15	elucidate	elucidate	VERB
easat-5598	56	16	the	the	DET
easat-5598	56	17	relationship	relationship	NOUN
easat-5598	56	18	between	between	ADP
easat-5598	56	19	employees	employee	NOUN
easat-5598	56	20	and	and	CCONJ
easat-5598	56	21	customers	customer	NOUN
easat-5598	56	22	in	in	ADP
easat-5598	56	23	service	service	NOUN
easat-5598	56	24	interactions	interaction	NOUN
easat-5598	56	25	.	.	PUNCT
easat-5598	57	1	mandal	mandal	PROPN
easat-5598	58	1	[	[	X
easat-5598	58	2	16	16	NUM
easat-5598	58	3	]	]	PUNCT
easat-5598	58	4	emphasizes	emphasize	VERB
easat-5598	58	5	the	the	DET
easat-5598	58	6	crucial	crucial	ADJ
easat-5598	58	7	role	role	NOUN
easat-5598	58	8	of	of	ADP
easat-5598	58	9	frontline	frontline	NOUN
easat-5598	58	10	employees	employee	NOUN
easat-5598	58	11	in	in	ADP
easat-5598	58	12	co	co	VERB
easat-5598	58	13	-	-	ADJ
easat-5598	58	14	creating	create	VERB
easat-5598	58	15	service	service	NOUN
easat-5598	58	16	value	value	NOUN
easat-5598	58	17	,	,	PUNCT
easat-5598	58	18	as	as	SCONJ
easat-5598	58	19	their	their	PRON
easat-5598	58	20	competencies	competency	NOUN
easat-5598	58	21	and	and	CCONJ
easat-5598	58	22	work	work	NOUN
easat-5598	58	23	attitudes	attitude	NOUN
easat-5598	58	24	significantly	significantly	ADV
easat-5598	58	25	shape	shape	VERB
easat-5598	58	26	cx	cx	PROPN
easat-5598	58	27	and	and	CCONJ
easat-5598	58	28	,	,	PUNCT
easat-5598	58	29	consequently	consequently	ADV
easat-5598	58	30	,	,	PUNCT
easat-5598	58	31	service	service	NOUN
easat-5598	58	32	effectiveness	effectiveness	NOUN
easat-5598	58	33	.	.	PUNCT
easat-5598	59	1	the	the	DET
easat-5598	59	2	esat	esat	PROPN
easat-5598	59	3	is	be	AUX
easat-5598	59	4	conceptualized	conceptualize	VERB
easat-5598	59	5	within	within	ADP
easat-5598	59	6	herzberg	herzberg	PROPN
easat-5598	59	7	’s	’s	PART
easat-5598	59	8	two	two	NUM
easat-5598	59	9	-	-	PUNCT
easat-5598	59	10	factor	factor	NOUN
easat-5598	59	11	theory	theory	NOUN
easat-5598	59	12	[	[	X
easat-5598	59	13	8	8	NUM
easat-5598	59	14	]	]	PUNCT
easat-5598	59	15	and	and	CCONJ
easat-5598	59	16	prior	prior	ADJ
easat-5598	59	17	research	research	NOUN
easat-5598	59	18	has	have	AUX
easat-5598	59	19	explored	explore	VERB
easat-5598	59	20	its	its	PRON
easat-5598	59	21	impact	impact	NOUN
easat-5598	59	22	on	on	ADP
easat-5598	59	23	cloy	cloy	NOUN
easat-5598	59	24	through	through	ADP
easat-5598	59	25	mediators	mediator	NOUN
easat-5598	59	26	such	such	ADJ
easat-5598	59	27	as	as	ADP
easat-5598	59	28	service	service	NOUN
easat-5598	59	29	quality	quality	NOUN
easat-5598	59	30	and	and	CCONJ
easat-5598	59	31	customer	customer	NOUN
easat-5598	59	32	satisfaction	satisfaction	NOUN
easat-5598	59	33	.	.	PUNCT
easat-5598	60	1	however	however	ADV
easat-5598	60	2	,	,	PUNCT
easat-5598	60	3	no	no	DET
easat-5598	60	4	studies	study	NOUN
easat-5598	60	5	have	have	AUX
easat-5598	60	6	integrated	integrate	VERB
easat-5598	60	7	herzberg	herzberg	PROPN
easat-5598	60	8	’s	’s	PART
easat-5598	60	9	framework	framework	NOUN
easat-5598	60	10	with	with	ADP
easat-5598	60	11	the	the	DET
easat-5598	60	12	spc	spc	PROPN
easat-5598	60	13	to	to	PART
easat-5598	60	14	examine	examine	VERB
easat-5598	60	15	employee	employee	NOUN
easat-5598	60	16	–	–	PUNCT
easat-5598	60	17	1533	1533	NUM
easat-5598	60	18	edelweiss	edelweiss	PROPN
easat-5598	60	19	applied	apply	VERB
easat-5598	60	20	science	science	NOUN
easat-5598	60	21	and	and	CCONJ
easat-5598	60	22	technology	technology	NOUN
easat-5598	60	23	issn	issn	PROPN
easat-5598	60	24	:	:	PUNCT
easat-5598	60	25	2576	2576	NUM
easat-5598	60	26	-	-	SYM
easat-5598	60	27	8484	8484	NUM
easat-5598	60	28	vol	vol	NOUN
easat-5598	60	29	.	.	PROPN
easat-5598	61	1	9	9	NUM
easat-5598	61	2	,	,	PUNCT
easat-5598	61	3	no	no	INTJ
easat-5598	61	4	.	.	NOUN
easat-5598	62	1	3	3	NUM
easat-5598	62	2	:	:	PUNCT
easat-5598	62	3	1531	1531	NUM
easat-5598	62	4	-	-	SYM
easat-5598	62	5	1543	1543	NUM
easat-5598	62	6	,	,	PUNCT
easat-5598	62	7	2025	2025	NUM
easat-5598	62	8	doi	doi	NOUN
easat-5598	62	9	:	:	PUNCT
easat-5598	62	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	62	11	©	©	ADP
easat-5598	62	12	2025	2025	NUM
easat-5598	62	13	by	by	ADP
easat-5598	62	14	the	the	DET
easat-5598	62	15	authors	author	NOUN
easat-5598	62	16	;	;	PUNCT
easat-5598	62	17	licensee	licensee	PROPN
easat-5598	62	18	learning	learning	NOUN
easat-5598	62	19	gate	gate	NOUN
easat-5598	62	20	customer	customer	NOUN
easat-5598	62	21	relationships	relationship	NOUN
easat-5598	62	22	in	in	ADP
easat-5598	62	23	vietnamese	vietnamese	ADJ
easat-5598	62	24	restaurants	restaurant	NOUN
easat-5598	62	25	.	.	PUNCT
easat-5598	63	1	additionally	additionally	ADV
easat-5598	63	2	,	,	PUNCT
easat-5598	63	3	the	the	DET
easat-5598	63	4	interplay	interplay	NOUN
easat-5598	63	5	between	between	ADP
easat-5598	63	6	motivator	motivator	NOUN
easat-5598	63	7	’s	’s	PART
easat-5598	63	8	and	and	CCONJ
easat-5598	63	9	hygiene	hygiene	NOUN
easat-5598	63	10	’s	’s	X
easat-5598	63	11	in	in	ADP
easat-5598	63	12	shaping	shape	VERB
easat-5598	63	13	esat	esat	PROPN
easat-5598	63	14	and	and	CCONJ
easat-5598	63	15	cx	cx	PROPN
easat-5598	63	16	remains	remain	VERB
easat-5598	63	17	underexplored	underexplored	ADJ
easat-5598	63	18	.	.	PUNCT
easat-5598	64	1	addressing	address	VERB
easat-5598	64	2	this	this	DET
easat-5598	64	3	research	research	NOUN
easat-5598	64	4	gap	gap	NOUN
easat-5598	64	5	,	,	PUNCT
easat-5598	64	6	the	the	DET
easat-5598	64	7	present	present	ADJ
easat-5598	64	8	study	study	NOUN
easat-5598	64	9	investigates	investigate	VERB
easat-5598	64	10	the	the	DET
easat-5598	64	11	effects	effect	NOUN
easat-5598	64	12	of	of	ADP
easat-5598	64	13	motivational	motivational	ADJ
easat-5598	64	14	factors	factor	NOUN
easat-5598	64	15	(	(	PUNCT
easat-5598	64	16	herzberg	herzberg	PROPN
easat-5598	64	17	’s	’s	PART
easat-5598	64	18	two	two	NUM
easat-5598	64	19	-	-	PUNCT
easat-5598	64	20	factor	factor	NOUN
easat-5598	64	21	theory	theory	NOUN
easat-5598	64	22	)	)	PUNCT
easat-5598	64	23	on	on	ADP
easat-5598	64	24	esat	esat	PROPN
easat-5598	64	25	and	and	CCONJ
easat-5598	64	26	its	its	PRON
easat-5598	64	27	subsequent	subsequent	ADJ
easat-5598	64	28	influence	influence	NOUN
easat-5598	64	29	on	on	ADP
easat-5598	64	30	cloy	cloy	NOUN
easat-5598	64	31	through	through	ADP
easat-5598	64	32	cx	cx	PROPN
easat-5598	64	33	and	and	CCONJ
easat-5598	64	34	eloy	eloy	PROPN
easat-5598	64	35	in	in	ADP
easat-5598	64	36	traditional	traditional	ADJ
easat-5598	64	37	restaurants	restaurant	NOUN
easat-5598	64	38	in	in	ADP
easat-5598	64	39	hcmc	hcmc	PROPN
easat-5598	64	40	.	.	PUNCT
easat-5598	65	1	the	the	DET
easat-5598	65	2	research	research	NOUN
easat-5598	65	3	model	model	NOUN
easat-5598	65	4	(	(	PUNCT
easat-5598	65	5	figure	figure	NOUN
easat-5598	65	6	1	1	NUM
easat-5598	65	7	)	)	PUNCT
easat-5598	65	8	positions	position	NOUN
easat-5598	65	9	esat	esat	PROPN
easat-5598	65	10	(	(	PUNCT
easat-5598	65	11	comprising	comprising	NOUN
easat-5598	65	12	motivator	motivator	NOUN
easat-5598	65	13	’s	’s	PART
easat-5598	65	14	and	and	CCONJ
easat-5598	65	15	hygiene	hygiene	NOUN
easat-5598	65	16	’s	’s	PART
easat-5598	65	17	)	)	PUNCT
easat-5598	65	18	as	as	ADP
easat-5598	65	19	the	the	DET
easat-5598	65	20	independent	independent	ADJ
easat-5598	65	21	variable	variable	NOUN
easat-5598	65	22	,	,	PUNCT
easat-5598	65	23	cloy	cloy	VERB
easat-5598	65	24	as	as	ADP
easat-5598	65	25	the	the	DET
easat-5598	65	26	dependent	dependent	ADJ
easat-5598	65	27	variable	variable	NOUN
easat-5598	65	28	,	,	PUNCT
easat-5598	65	29	and	and	CCONJ
easat-5598	65	30	cx	cx	PROPN
easat-5598	65	31	and	and	CCONJ
easat-5598	65	32	eloy	eloy	PROPN
easat-5598	65	33	as	as	ADP
easat-5598	65	34	mediators	mediator	NOUN
easat-5598	65	35	,	,	PUNCT
easat-5598	65	36	offering	offer	VERB
easat-5598	65	37	a	a	DET
easat-5598	65	38	comprehensive	comprehensive	ADJ
easat-5598	65	39	framework	framework	NOUN
easat-5598	65	40	for	for	ADP
easat-5598	65	41	empirical	empirical	ADJ
easat-5598	65	42	analysis	analysis	NOUN
easat-5598	65	43	.	.	PUNCT
easat-5598	66	1	figure	figure	NOUN
easat-5598	66	2	1	1	NUM
easat-5598	66	3	.	.	PUNCT
easat-5598	66	4	research	research	NOUN
easat-5598	66	5	model	model	NOUN
easat-5598	66	6	.	.	PUNCT
easat-5598	67	1	figure	figure	NOUN
easat-5598	67	2	1	1	NUM
easat-5598	67	3	illustrates	illustrate	VERB
easat-5598	67	4	a	a	DET
easat-5598	67	5	comprehensive	comprehensive	ADJ
easat-5598	67	6	framework	framework	NOUN
easat-5598	67	7	that	that	PRON
easat-5598	67	8	explains	explain	VERB
easat-5598	67	9	how	how	SCONJ
easat-5598	67	10	a	a	DET
easat-5598	67	11	firm	firm	NOUN
easat-5598	67	12	's	's	PART
easat-5598	67	13	internal	internal	ADJ
easat-5598	67	14	operations	operation	NOUN
easat-5598	67	15	,	,	PUNCT
easat-5598	67	16	specifically	specifically	ADV
easat-5598	67	17	,	,	PUNCT
easat-5598	67	18	esat	esat	PROPN
easat-5598	67	19	(	(	PUNCT
easat-5598	67	20	encompassing	encompass	VERB
easat-5598	67	21	both	both	CCONJ
easat-5598	67	22	motivator	motivator	NOUN
easat-5598	67	23	and	and	CCONJ
easat-5598	67	24	hygiene	hygiene	NOUN
easat-5598	67	25	’s	’s	PART
easat-5598	67	26	)	)	PUNCT
easat-5598	67	27	and	and	CCONJ
easat-5598	67	28	eloy	eloy	PROPN
easat-5598	67	29	,	,	PUNCT
easat-5598	67	30	are	be	AUX
easat-5598	67	31	transformed	transform	VERB
easat-5598	67	32	into	into	ADP
easat-5598	67	33	customer	customer	NOUN
easat-5598	67	34	perceptions	perception	NOUN
easat-5598	67	35	and	and	CCONJ
easat-5598	67	36	behaviors	behavior	NOUN
easat-5598	67	37	(	(	PUNCT
easat-5598	67	38	namely	namely	ADV
easat-5598	67	39	,	,	PUNCT
easat-5598	67	40	cx	cx	PROPN
easat-5598	67	41	and	and	CCONJ
easat-5598	67	42	cloy	cloy	PROPN
easat-5598	67	43	)	)	PUNCT
easat-5598	67	44	,	,	PUNCT
easat-5598	67	45	which	which	PRON
easat-5598	67	46	in	in	ADP
easat-5598	67	47	turn	turn	NOUN
easat-5598	67	48	drive	drive	VERB
easat-5598	67	49	improved	improved	ADJ
easat-5598	67	50	business	business	NOUN
easat-5598	67	51	performance	performance	NOUN
easat-5598	67	52	.	.	PUNCT
easat-5598	68	1	the	the	DET
easat-5598	68	2	following	follow	VERB
easat-5598	68	3	research	research	NOUN
easat-5598	68	4	overview	overview	NOUN
easat-5598	68	5	supports	support	VERB
easat-5598	68	6	the	the	DET
easat-5598	68	7	above	above	ADJ
easat-5598	68	8	hypotheses	hypothesis	NOUN
easat-5598	68	9	:	:	PUNCT
easat-5598	68	10	herzberg	herzberg	PROPN
easat-5598	68	11	’s	’s	PART
easat-5598	68	12	two	two	NUM
easat-5598	68	13	-	-	PUNCT
easat-5598	68	14	factor	factor	NOUN
easat-5598	68	15	theory	theory	NOUN
easat-5598	68	16	herzberg	herzberg	PROPN
easat-5598	69	1	[	[	X
easat-5598	69	2	8	8	NUM
easat-5598	69	3	]	]	PUNCT
easat-5598	69	4	posits	posit	NOUN
easat-5598	69	5	that	that	PRON
easat-5598	69	6	esat	esat	PROPN
easat-5598	69	7	is	be	AUX
easat-5598	69	8	influenced	influence	VERB
easat-5598	69	9	by	by	ADP
easat-5598	69	10	motivator	motivator	NOUN
easat-5598	69	11	’s	’s	PART
easat-5598	69	12	and	and	CCONJ
easat-5598	69	13	hygiene	hygiene	NOUN
easat-5598	69	14	’s	’s	PART
easat-5598	69	15	,	,	PUNCT
easat-5598	69	16	both	both	PRON
easat-5598	69	17	empirically	empirically	ADV
easat-5598	69	18	linked	link	VERB
easat-5598	69	19	to	to	ADP
easat-5598	69	20	job	job	NOUN
easat-5598	69	21	satisfaction	satisfaction	NOUN
easat-5598	69	22	[	[	X
easat-5598	69	23	17	17	NUM
easat-5598	69	24	]	]	PUNCT
easat-5598	69	25	.	.	PUNCT
easat-5598	70	1	motivator	motivator	NOUN
easat-5598	70	2	’s	’s	NOUN
easat-5598	70	3	,	,	PUNCT
easat-5598	70	4	including	include	VERB
easat-5598	70	5	career	career	NOUN
easat-5598	70	6	growth	growth	NOUN
easat-5598	70	7	,	,	PUNCT
easat-5598	70	8	recognition	recognition	NOUN
easat-5598	70	9	,	,	PUNCT
easat-5598	70	10	and	and	CCONJ
easat-5598	70	11	challenging	challenging	ADJ
easat-5598	70	12	tasks	task	NOUN
easat-5598	70	13	,	,	PUNCT
easat-5598	70	14	significantly	significantly	ADV
easat-5598	70	15	enhance	enhance	VERB
easat-5598	70	16	esat	esat	PROPN
easat-5598	71	1	[	[	X
easat-5598	71	2	18	18	NUM
easat-5598	71	3	,	,	PUNCT
easat-5598	71	4	19	19	NUM
easat-5598	71	5	]	]	PUNCT
easat-5598	71	6	supporting	support	VERB
easat-5598	71	7	h1a	h1a	NOUN
easat-5598	71	8	.	.	PUNCT
easat-5598	72	1	while	while	SCONJ
easat-5598	72	2	hygiene	hygiene	NOUN
easat-5598	72	3	’s	’s	PART
easat-5598	72	4	primarily	primarily	ADV
easat-5598	72	5	mitigate	mitigate	ADJ
easat-5598	72	6	dissatisfaction	dissatisfaction	NOUN
easat-5598	72	7	,	,	PUNCT
easat-5598	72	8	their	their	PRON
easat-5598	72	9	effective	effective	ADJ
easat-5598	72	10	management	management	NOUN
easat-5598	72	11	—	—	PUNCT
easat-5598	72	12	particularly	particularly	ADV
easat-5598	72	13	in	in	ADP
easat-5598	72	14	frontline	frontline	NOUN
easat-5598	72	15	roles	role	NOUN
easat-5598	72	16	—	—	PUNCT
easat-5598	72	17	can	can	AUX
easat-5598	72	18	also	also	ADV
easat-5598	72	19	enhance	enhance	VERB
easat-5598	72	20	esat	esat	PROPN
easat-5598	72	21	,	,	PUNCT
easat-5598	72	22	aligning	align	VERB
easat-5598	72	23	with	with	ADP
easat-5598	72	24	h1b	h1b	PROPN
easat-5598	72	25	[	[	X
easat-5598	72	26	20	20	NUM
easat-5598	72	27	,	,	PUNCT
easat-5598	72	28	21	21	NUM
easat-5598	72	29	]	]	PUNCT
easat-5598	72	30	.	.	PUNCT
easat-5598	73	1	h1a	h1a	NOUN
easat-5598	73	2	:	:	PUNCT
easat-5598	73	3	motivator	motivator	NOUN
easat-5598	73	4	’s	’s	PART
easat-5598	73	5	positively	positively	ADV
easat-5598	73	6	influence	influence	NOUN
easat-5598	73	7	esat	esat	PROPN
easat-5598	73	8	;	;	PUNCT
easat-5598	73	9	h1b	h1b	PROPN
easat-5598	73	10	:	:	PUNCT
easat-5598	73	11	hygiene	hygiene	NOUN
easat-5598	73	12	’s	’s	PART
easat-5598	73	13	positively	positively	ADV
easat-5598	73	14	influence	influence	PROPN
easat-5598	73	15	esat	esat	PROPN
easat-5598	73	16	.	.	PUNCT
easat-5598	74	1	the	the	DET
easat-5598	74	2	spc	spc	PROPN
easat-5598	74	3	theory	theory	NOUN
easat-5598	74	4	zeglat	zeglat	PROPN
easat-5598	74	5	,	,	PUNCT
easat-5598	74	6	et	et	PROPN
easat-5598	74	7	al	al	PROPN
easat-5598	74	8	.	.	PUNCT
easat-5598	75	1	[	[	X
easat-5598	75	2	7	7	NUM
easat-5598	75	3	]	]	PUNCT
easat-5598	75	4	and	and	CCONJ
easat-5598	75	5	hogreve	hogreve	VERB
easat-5598	75	6	,	,	PUNCT
easat-5598	75	7	et	et	PROPN
easat-5598	75	8	al	al	PROPN
easat-5598	75	9	.	.	PUNCT
easat-5598	76	1	[	[	X
easat-5598	76	2	15	15	NUM
easat-5598	76	3	]	]	PUNCT
easat-5598	76	4	demonstrates	demonstrate	VERB
easat-5598	76	5	that	that	SCONJ
easat-5598	76	6	esat	esat	PROPN
easat-5598	76	7	has	have	VERB
easat-5598	76	8	an	an	DET
easat-5598	76	9	indirect	indirect	ADJ
easat-5598	76	10	relationship	relationship	NOUN
easat-5598	76	11	with	with	ADP
easat-5598	76	12	cloy	cloy	NOUN
easat-5598	76	13	,	,	PUNCT
easat-5598	76	14	mediated	mediate	VERB
easat-5598	76	15	by	by	ADP
easat-5598	76	16	service	service	NOUN
easat-5598	76	17	quality	quality	NOUN
easat-5598	76	18	and	and	CCONJ
easat-5598	76	19	emotional	emotional	ADJ
easat-5598	76	20	contagion	contagion	NOUN
easat-5598	76	21	.	.	PUNCT
easat-5598	77	1	satisfied	satisfied	ADJ
easat-5598	77	2	employees	employee	NOUN
easat-5598	77	3	tend	tend	VERB
easat-5598	77	4	to	to	PART
easat-5598	77	5	deliver	deliver	VERB
easat-5598	77	6	higher	high	ADJ
easat-5598	77	7	-	-	PUNCT
easat-5598	77	8	quality	quality	NOUN
easat-5598	77	9	services	service	NOUN
easat-5598	77	10	,	,	PUNCT
easat-5598	77	11	leading	lead	VERB
easat-5598	77	12	to	to	ADP
easat-5598	77	13	enhanced	enhance	VERB
easat-5598	77	14	cx	cx	PROPN
easat-5598	77	15	and	and	CCONJ
easat-5598	77	16	,	,	PUNCT
easat-5598	77	17	consequently	consequently	ADV
easat-5598	77	18	,	,	PUNCT
easat-5598	77	19	greater	great	ADJ
easat-5598	77	20	loyalty	loyalty	NOUN
easat-5598	77	21	.	.	PUNCT
easat-5598	78	1	research	research	NOUN
easat-5598	78	2	has	have	AUX
easat-5598	78	3	confirmed	confirm	VERB
easat-5598	78	4	that	that	SCONJ
easat-5598	78	5	esat	esat	PROPN
easat-5598	78	6	improves	improve	VERB
easat-5598	78	7	customers	customer	NOUN
easat-5598	78	8	’	’	PART
easat-5598	78	9	perceptions	perception	NOUN
easat-5598	78	10	of	of	ADP
easat-5598	78	11	service	service	NOUN
easat-5598	78	12	quality	quality	NOUN
easat-5598	78	13	through	through	ADP
easat-5598	78	14	service	service	NOUN
easat-5598	78	15	interactions	interaction	NOUN
easat-5598	78	16	,	,	PUNCT
easat-5598	78	17	as	as	SCONJ
easat-5598	78	18	explained	explain	VERB
easat-5598	78	19	by	by	ADP
easat-5598	78	20	emotional	emotional	ADJ
easat-5598	78	21	contagion	contagion	NOUN
easat-5598	78	22	theory	theory	NOUN
easat-5598	78	23	[	[	X
easat-5598	78	24	4	4	NUM
easat-5598	78	25	]	]	PUNCT
easat-5598	78	26	thereby	thereby	ADV
easat-5598	78	27	driving	drive	VERB
easat-5598	78	28	cloy	cloy	NOUN
easat-5598	78	29	.	.	PUNCT
easat-5598	79	1	customer	customer	NOUN
easat-5598	79	2	satisfaction	satisfaction	NOUN
easat-5598	79	3	can	can	AUX
easat-5598	79	4	be	be	AUX
easat-5598	79	5	further	far	ADV
easat-5598	79	6	amplified	amplify	VERB
easat-5598	79	7	with	with	ADP
easat-5598	79	8	a	a	DET
easat-5598	79	9	stronger	strong	ADJ
easat-5598	79	10	orientation	orientation	NOUN
easat-5598	79	11	toward	toward	ADP
easat-5598	79	12	cloy	cloy	NOUN
easat-5598	79	13	.	.	PUNCT
easat-5598	80	1	these	these	DET
easat-5598	80	2	studies	study	NOUN
easat-5598	80	3	collectively	collectively	ADV
easat-5598	80	4	indicate	indicate	VERB
easat-5598	80	5	that	that	SCONJ
easat-5598	80	6	esat	esat	PROPN
easat-5598	80	7	influences	influence	NOUN
easat-5598	80	8	cloy	cloy	VERB
easat-5598	80	9	through	through	ADP
easat-5598	80	10	emotional	emotional	ADJ
easat-5598	80	11	contagion	contagion	NOUN
easat-5598	80	12	,	,	PUNCT
easat-5598	80	13	mediated	mediate	VERB
easat-5598	80	14	by	by	ADP
easat-5598	80	15	service	service	NOUN
easat-5598	80	16	quality	quality	NOUN
easat-5598	80	17	,	,	PUNCT
easat-5598	80	18	job	job	NOUN
easat-5598	80	19	performance	performance	NOUN
easat-5598	80	20	,	,	PUNCT
easat-5598	80	21	and	and	CCONJ
easat-5598	80	22	customer	customer	NOUN
easat-5598	80	23	satisfaction	satisfaction	NOUN
easat-5598	80	24	,	,	PUNCT
easat-5598	80	25	fostering	foster	VERB
easat-5598	80	26	better	well	ADJ
easat-5598	80	27	experiences	experience	NOUN
easat-5598	80	28	and	and	CCONJ
easat-5598	80	29	stimulating	stimulate	VERB
easat-5598	80	30	repeat	repeat	NOUN
easat-5598	80	31	purchases	purchase	NOUN
easat-5598	80	32	.	.	PUNCT
easat-5598	81	1	empirical	empirical	ADJ
easat-5598	81	2	evidence	evidence	NOUN
easat-5598	81	3	also	also	ADV
easat-5598	81	4	examined	examine	VERB
easat-5598	81	5	the	the	DET
easat-5598	81	6	direct	direct	ADJ
easat-5598	81	7	relationship	relationship	NOUN
easat-5598	81	8	between	between	ADP
easat-5598	81	9	esat	esat	PROPN
easat-5598	81	10	and	and	CCONJ
easat-5598	81	11	cloy	cloy	NOUN
easat-5598	81	12	in	in	ADP
easat-5598	81	13	the	the	DET
easat-5598	81	14	context	context	NOUN
easat-5598	81	15	of	of	ADP
easat-5598	81	16	family	family	NOUN
easat-5598	81	17	restaurants	restaurant	NOUN
easat-5598	81	18	in	in	ADP
easat-5598	81	19	south	south	PROPN
easat-5598	81	20	korea	korea	PROPN
easat-5598	81	21	,	,	PUNCT
easat-5598	81	22	revealing	reveal	VERB
easat-5598	81	23	no	no	DET
easat-5598	81	24	direct	direct	ADJ
easat-5598	81	25	link	link	NOUN
easat-5598	81	26	between	between	ADP
easat-5598	81	27	esat	esat	PROPN
easat-5598	81	28	and	and	CCONJ
easat-5598	81	29	cloy	cloy	NOUN
easat-5598	81	30	(	(	PUNCT
easat-5598	81	31	β	β	X
easat-5598	81	32	=	=	SYM
easat-5598	81	33	1534	1534	NUM
easat-5598	81	34	edelweiss	edelweiss	PROPN
easat-5598	81	35	applied	apply	VERB
easat-5598	81	36	science	science	NOUN
easat-5598	81	37	and	and	CCONJ
easat-5598	81	38	technology	technology	NOUN
easat-5598	81	39	issn	issn	PROPN
easat-5598	81	40	:	:	PUNCT
easat-5598	81	41	2576	2576	NUM
easat-5598	81	42	-	-	SYM
easat-5598	81	43	8484	8484	NUM
easat-5598	81	44	vol	vol	NOUN
easat-5598	81	45	.	.	PROPN
easat-5598	82	1	9	9	NUM
easat-5598	82	2	,	,	PUNCT
easat-5598	82	3	no	no	INTJ
easat-5598	82	4	.	.	NOUN
easat-5598	83	1	3	3	NUM
easat-5598	83	2	:	:	PUNCT
easat-5598	83	3	1531	1531	NUM
easat-5598	83	4	-	-	SYM
easat-5598	83	5	1543	1543	NUM
easat-5598	83	6	,	,	PUNCT
easat-5598	83	7	2025	2025	NUM
easat-5598	83	8	doi	doi	NOUN
easat-5598	83	9	:	:	PUNCT
easat-5598	83	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	83	11	©	©	ADP
easat-5598	83	12	2025	2025	NUM
easat-5598	83	13	by	by	ADP
easat-5598	83	14	the	the	DET
easat-5598	83	15	authors	author	NOUN
easat-5598	83	16	;	;	PUNCT
easat-5598	83	17	licensee	licensee	PROPN
easat-5598	83	18	learning	learning	NOUN
easat-5598	83	19	gate	gate	NOUN
easat-5598	83	20	0.05	0.05	NUM
easat-5598	83	21	,	,	PUNCT
easat-5598	83	22	p	p	X
easat-5598	83	23	>	>	X
easat-5598	83	24	0.05	0.05	NUM
easat-5598	83	25	)	)	PUNCT
easat-5598	83	26	,	,	PUNCT
easat-5598	83	27	while	while	SCONJ
easat-5598	83	28	identifying	identify	VERB
easat-5598	83	29	customer	customer	NOUN
easat-5598	83	30	satisfaction	satisfaction	NOUN
easat-5598	83	31	as	as	ADP
easat-5598	83	32	a	a	DET
easat-5598	83	33	full	full	ADJ
easat-5598	83	34	mediator	mediator	NOUN
easat-5598	83	35	[	[	X
easat-5598	83	36	3	3	NUM
easat-5598	83	37	]	]	PUNCT
easat-5598	83	38	.	.	PUNCT
easat-5598	84	1	this	this	PRON
easat-5598	84	2	supports	support	VERB
easat-5598	84	3	hypothesis	hypothesis	NOUN
easat-5598	84	4	h2	h2	NOUN
easat-5598	84	5	,	,	PUNCT
easat-5598	84	6	stating	state	VERB
easat-5598	84	7	that	that	SCONJ
easat-5598	84	8	esat	esat	PROPN
easat-5598	84	9	positively	positively	ADV
easat-5598	84	10	influences	influence	VERB
easat-5598	84	11	cloy	cloy	NOUN
easat-5598	84	12	.	.	PUNCT
easat-5598	85	1	the	the	DET
easat-5598	85	2	spc	spc	PROPN
easat-5598	85	3	framework	framework	NOUN
easat-5598	85	4	suggests	suggest	VERB
easat-5598	85	5	that	that	SCONJ
easat-5598	85	6	esat	esat	PROPN
easat-5598	85	7	positively	positively	ADV
easat-5598	85	8	influences	influence	VERB
easat-5598	85	9	eloy	eloy	NOUN
easat-5598	85	10	within	within	ADP
easat-5598	85	11	an	an	DET
easat-5598	85	12	organization	organization	NOUN
easat-5598	85	13	[	[	X
easat-5598	85	14	1	1	NUM
easat-5598	85	15	]	]	PUNCT
easat-5598	85	16	.	.	PUNCT
easat-5598	86	1	subsequent	subsequent	ADJ
easat-5598	86	2	research	research	NOUN
easat-5598	86	3	reconceptualized	reconceptualize	VERB
easat-5598	86	4	retention	retention	NOUN
easat-5598	86	5	as	as	ADP
easat-5598	86	6	eloy	eloy	PROPN
easat-5598	86	7	and	and	CCONJ
easat-5598	86	8	empirically	empirically	ADV
easat-5598	86	9	confirmed	confirm	VERB
easat-5598	86	10	a	a	DET
easat-5598	86	11	strong	strong	ADJ
easat-5598	86	12	positive	positive	ADJ
easat-5598	86	13	relationship	relationship	NOUN
easat-5598	86	14	between	between	ADP
easat-5598	86	15	esat	esat	PROPN
easat-5598	86	16	and	and	CCONJ
easat-5598	86	17	eloy	eloy	PROPN
easat-5598	87	1	[	[	X
easat-5598	87	2	2	2	NUM
easat-5598	87	3	]	]	PUNCT
easat-5598	87	4	.	.	PUNCT
easat-5598	88	1	further	further	ADJ
easat-5598	88	2	studies	study	NOUN
easat-5598	88	3	have	have	AUX
easat-5598	88	4	substantiated	substantiate	VERB
easat-5598	88	5	this	this	DET
easat-5598	88	6	linkage	linkage	NOUN
easat-5598	88	7	,	,	PUNCT
easat-5598	88	8	demonstrating	demonstrate	VERB
easat-5598	88	9	that	that	PRON
easat-5598	88	10	improved	improve	VERB
easat-5598	88	11	esat	esat	PROPN
easat-5598	88	12	significantly	significantly	ADV
easat-5598	88	13	elevates	elevate	VERB
easat-5598	88	14	loyalty	loyalty	NOUN
easat-5598	88	15	levels	level	NOUN
easat-5598	88	16	(	(	PUNCT
easat-5598	88	17	β	β	X
easat-5598	88	18	=	=	SYM
easat-5598	88	19	0.788	0.788	NUM
easat-5598	88	20	,	,	PUNCT
easat-5598	88	21	p	p	X
easat-5598	88	22	<	<	X
easat-5598	88	23	0.01	0.01	NUM
easat-5598	88	24	)	)	PUNCT
easat-5598	89	1	[	[	X
easat-5598	89	2	22	22	NUM
easat-5598	89	3	]	]	PUNCT
easat-5598	89	4	.	.	PUNCT
easat-5598	90	1	similarly	similarly	ADV
easat-5598	90	2	,	,	PUNCT
easat-5598	90	3	esat	esat	PROPN
easat-5598	90	4	has	have	AUX
easat-5598	90	5	been	be	AUX
easat-5598	90	6	found	find	VERB
easat-5598	90	7	to	to	PART
easat-5598	90	8	have	have	VERB
easat-5598	90	9	a	a	DET
easat-5598	90	10	direct	direct	ADJ
easat-5598	90	11	and	and	CCONJ
easat-5598	90	12	substantial	substantial	ADJ
easat-5598	90	13	impact	impact	NOUN
easat-5598	90	14	on	on	ADP
easat-5598	90	15	eloy	eloy	PROPN
easat-5598	90	16	(	(	PUNCT
easat-5598	90	17	β	β	X
easat-5598	90	18	=	=	SYM
easat-5598	90	19	0.81	0.81	NUM
easat-5598	90	20	,	,	PUNCT
easat-5598	90	21	p	p	X
easat-5598	90	22	<	<	X
easat-5598	90	23	0.01	0.01	NUM
easat-5598	90	24	)	)	PUNCT
easat-5598	91	1	[	[	X
easat-5598	91	2	23	23	NUM
easat-5598	91	3	]	]	PUNCT
easat-5598	91	4	.	.	PUNCT
easat-5598	92	1	extending	extend	VERB
easat-5598	92	2	the	the	DET
easat-5598	92	3	spc	spc	PROPN
easat-5598	92	4	framework	framework	NOUN
easat-5598	92	5	,	,	PUNCT
easat-5598	92	6	research	research	NOUN
easat-5598	92	7	has	have	AUX
easat-5598	92	8	identified	identify	VERB
easat-5598	92	9	a	a	DET
easat-5598	92	10	positive	positive	ADJ
easat-5598	92	11	association	association	NOUN
easat-5598	92	12	between	between	ADP
easat-5598	92	13	esat	esat	PROPN
easat-5598	92	14	and	and	CCONJ
easat-5598	92	15	eloy	eloy	PROPN
easat-5598	92	16	(	(	PUNCT
easat-5598	92	17	β	β	X
easat-5598	92	18	=	=	SYM
easat-5598	92	19	0.421	0.421	NUM
easat-5598	92	20	,	,	PUNCT
easat-5598	92	21	p	p	X
easat-5598	92	22	<	<	X
easat-5598	92	23	0.005	0.005	NUM
easat-5598	92	24	)	)	PUNCT
easat-5598	92	25	,	,	PUNCT
easat-5598	92	26	even	even	ADV
easat-5598	92	27	when	when	SCONJ
easat-5598	92	28	accounting	account	VERB
easat-5598	92	29	for	for	ADP
easat-5598	92	30	customer	customer	NOUN
easat-5598	92	31	retention	retention	NOUN
easat-5598	92	32	as	as	ADP
easat-5598	92	33	a	a	DET
easat-5598	92	34	parallel	parallel	ADJ
easat-5598	92	35	factor	factor	NOUN
easat-5598	92	36	[	[	X
easat-5598	92	37	7	7	NUM
easat-5598	92	38	]	]	PUNCT
easat-5598	92	39	.	.	PUNCT
easat-5598	93	1	additionally	additionally	ADV
easat-5598	93	2	,	,	PUNCT
easat-5598	93	3	an	an	DET
easat-5598	93	4	analysis	analysis	NOUN
easat-5598	93	5	of	of	ADP
easat-5598	93	6	foreign	foreign	ADJ
easat-5598	93	7	direct	direct	ADJ
easat-5598	93	8	investment	investment	NOUN
easat-5598	93	9	(	(	PUNCT
easat-5598	93	10	fdi	fdi	NOUN
easat-5598	93	11	)	)	PUNCT
easat-5598	93	12	sectors	sector	NOUN
easat-5598	93	13	in	in	ADP
easat-5598	93	14	vietnam	vietnam	PROPN
easat-5598	93	15	further	far	ADV
easat-5598	93	16	supports	support	VERB
easat-5598	93	17	this	this	DET
easat-5598	93	18	relationship	relationship	NOUN
easat-5598	93	19	(	(	PUNCT
easat-5598	93	20	β	β	X
easat-5598	93	21	=	=	SYM
easat-5598	93	22	0.52	0.52	NUM
easat-5598	93	23	,	,	PUNCT
easat-5598	93	24	p	p	X
easat-5598	93	25	<	<	X
easat-5598	93	26	0.01	0.01	NUM
easat-5598	93	27	)	)	PUNCT
easat-5598	94	1	[	[	X
easat-5598	94	2	24	24	NUM
easat-5598	94	3	]	]	PUNCT
easat-5598	94	4	.	.	PUNCT
easat-5598	95	1	collectively	collectively	ADV
easat-5598	95	2	,	,	PUNCT
easat-5598	95	3	these	these	DET
easat-5598	95	4	empirical	empirical	ADJ
easat-5598	95	5	findings	finding	NOUN
easat-5598	95	6	provide	provide	VERB
easat-5598	95	7	robust	robust	ADJ
easat-5598	95	8	evidence	evidence	NOUN
easat-5598	95	9	to	to	PART
easat-5598	95	10	validate	validate	VERB
easat-5598	95	11	hypothesis	hypothesis	NOUN
easat-5598	95	12	h3b	h3b	PROPN
easat-5598	95	13	,	,	PUNCT
easat-5598	95	14	which	which	PRON
easat-5598	95	15	states	state	VERB
easat-5598	95	16	that	that	SCONJ
easat-5598	95	17	esat	esat	PROPN
easat-5598	95	18	positively	positively	ADV
easat-5598	95	19	influences	influence	VERB
easat-5598	95	20	eloy	eloy	PROPN
easat-5598	95	21	.	.	PUNCT
easat-5598	96	1	service	service	NOUN
easat-5598	96	2	interactions	interaction	NOUN
easat-5598	96	3	inherently	inherently	ADV
easat-5598	96	4	drive	drive	VERB
easat-5598	96	5	cloy	cloy	NOUN
easat-5598	96	6	through	through	ADP
easat-5598	96	7	esat	esat	PROPN
easat-5598	96	8	,	,	PUNCT
easat-5598	96	9	as	as	SCONJ
easat-5598	96	10	employees	employee	NOUN
easat-5598	96	11	'	'	PART
easat-5598	96	12	attitudes	attitude	NOUN
easat-5598	96	13	and	and	CCONJ
easat-5598	96	14	behaviors	behavior	NOUN
easat-5598	96	15	shape	shape	VERB
easat-5598	96	16	cx	cx	PROPN
easat-5598	97	1	[	[	X
easat-5598	97	2	9	9	NUM
easat-5598	97	3	]	]	PUNCT
easat-5598	97	4	.	.	PUNCT
easat-5598	98	1	this	this	PRON
easat-5598	98	2	underscores	underscore	VERB
easat-5598	98	3	both	both	CCONJ
easat-5598	98	4	the	the	DET
easat-5598	98	5	direct	direct	ADJ
easat-5598	98	6	and	and	CCONJ
easat-5598	98	7	indirect	indirect	ADJ
easat-5598	98	8	effects	effect	NOUN
easat-5598	98	9	of	of	ADP
easat-5598	98	10	esat	esat	PROPN
easat-5598	98	11	on	on	ADP
easat-5598	98	12	cx	cx	PROPN
easat-5598	98	13	and	and	CCONJ
easat-5598	98	14	cloy	cloy	VERB
easat-5598	98	15	,	,	PUNCT
easat-5598	98	16	with	with	ADP
easat-5598	98	17	cx	cx	NOUN
easat-5598	98	18	acting	act	VERB
easat-5598	98	19	as	as	ADP
easat-5598	98	20	a	a	DET
easat-5598	98	21	mediator	mediator	NOUN
easat-5598	98	22	,	,	PUNCT
easat-5598	98	23	aligning	align	VERB
easat-5598	98	24	with	with	ADP
easat-5598	98	25	the	the	DET
easat-5598	98	26	spc	spc	PROPN
easat-5598	98	27	theory	theory	NOUN
easat-5598	98	28	[	[	X
easat-5598	98	29	25	25	NUM
easat-5598	98	30	]	]	PUNCT
easat-5598	98	31	.	.	PUNCT
easat-5598	99	1	research	research	NOUN
easat-5598	99	2	further	far	ADV
easat-5598	99	3	asserts	assert	VERB
easat-5598	99	4	that	that	SCONJ
easat-5598	99	5	esat	esat	PROPN
easat-5598	99	6	enhances	enhance	VERB
easat-5598	99	7	employee	employee	NOUN
easat-5598	99	8	experience	experience	NOUN
easat-5598	99	9	(	(	PUNCT
easat-5598	99	10	ex	ex	NOUN
easat-5598	99	11	)	)	PUNCT
easat-5598	99	12	,	,	PUNCT
easat-5598	99	13	subsequently	subsequently	ADV
easat-5598	99	14	improving	improve	VERB
easat-5598	99	15	cx	cx	PROPN
easat-5598	99	16	and	and	CCONJ
easat-5598	99	17	reinforcing	reinforce	VERB
easat-5598	99	18	cloy	cloy	NOUN
easat-5598	100	1	[	[	X
easat-5598	100	2	6	6	NUM
easat-5598	100	3	,	,	PUNCT
easat-5598	100	4	26	26	NUM
easat-5598	100	5	]	]	PUNCT
easat-5598	100	6	.	.	PUNCT
easat-5598	101	1	additionally	additionally	ADV
easat-5598	101	2	,	,	PUNCT
easat-5598	101	3	superior	superior	ADJ
easat-5598	101	4	cx	cx	PROPN
easat-5598	101	5	stems	stem	VERB
easat-5598	101	6	from	from	ADP
easat-5598	101	7	engaged	engaged	ADJ
easat-5598	101	8	and	and	CCONJ
easat-5598	101	9	empowered	empower	VERB
easat-5598	101	10	employees	employee	NOUN
easat-5598	101	11	[	[	X
easat-5598	101	12	27	27	NUM
easat-5598	101	13	]	]	PUNCT
easat-5598	101	14	while	while	SCONJ
easat-5598	101	15	motivated	motivated	ADJ
easat-5598	101	16	employees	employee	NOUN
easat-5598	101	17	provide	provide	VERB
easat-5598	101	18	higher	high	ADJ
easat-5598	101	19	-	-	PUNCT
easat-5598	101	20	quality	quality	NOUN
easat-5598	101	21	service	service	NOUN
easat-5598	101	22	,	,	PUNCT
easat-5598	101	23	fostering	foster	VERB
easat-5598	101	24	positive	positive	ADJ
easat-5598	101	25	cx	cx	NOUN
easat-5598	102	1	[	[	X
easat-5598	102	2	28	28	NUM
easat-5598	102	3	]	]	PUNCT
easat-5598	102	4	.	.	PUNCT
easat-5598	103	1	the	the	DET
easat-5598	103	2	strong	strong	ADJ
easat-5598	103	3	correlation	correlation	NOUN
easat-5598	103	4	between	between	ADP
easat-5598	103	5	esat	esat	PROPN
easat-5598	103	6	and	and	CCONJ
easat-5598	103	7	cx	cx	PROPN
easat-5598	103	8	(	(	PUNCT
easat-5598	103	9	r	r	NOUN
easat-5598	103	10	=	=	NOUN
easat-5598	103	11	0.705	0.705	NUM
easat-5598	103	12	,	,	PUNCT
easat-5598	103	13	p	p	X
easat-5598	103	14	<	<	X
easat-5598	103	15	0.01	0.01	NUM
easat-5598	103	16	)	)	PUNCT
easat-5598	103	17	underscores	underscore	VERB
easat-5598	103	18	esat	esat	PROPN
easat-5598	103	19	’s	’s	PART
easat-5598	103	20	role	role	NOUN
easat-5598	103	21	as	as	ADP
easat-5598	103	22	a	a	DET
easat-5598	103	23	key	key	ADJ
easat-5598	103	24	organizational	organizational	ADJ
easat-5598	103	25	performance	performance	NOUN
easat-5598	103	26	indicator	indicator	NOUN
easat-5598	103	27	.	.	PUNCT
easat-5598	104	1	empirical	empirical	ADJ
easat-5598	104	2	studies	study	NOUN
easat-5598	104	3	affirm	affirm	PROPN
easat-5598	104	4	cx	cx	PROPN
easat-5598	104	5	’s	’s	PART
easat-5598	104	6	significant	significant	ADJ
easat-5598	104	7	impact	impact	NOUN
easat-5598	104	8	on	on	ADP
easat-5598	104	9	cloy	cloy	PROPN
easat-5598	104	10	.	.	PUNCT
easat-5598	105	1	research	research	NOUN
easat-5598	105	2	has	have	AUX
easat-5598	105	3	examined	examine	VERB
easat-5598	105	4	the	the	DET
easat-5598	105	5	bidirectional	bidirectional	ADJ
easat-5598	105	6	relationship	relationship	NOUN
easat-5598	105	7	between	between	ADP
easat-5598	105	8	cx	cx	PROPN
easat-5598	105	9	and	and	CCONJ
easat-5598	105	10	cloy	cloy	VERB
easat-5598	105	11	across	across	ADP
easat-5598	105	12	multiple	multiple	ADJ
easat-5598	105	13	service	service	NOUN
easat-5598	105	14	channels	channel	NOUN
easat-5598	105	15	[	[	X
easat-5598	105	16	29	29	NUM
easat-5598	105	17	,	,	PUNCT
easat-5598	105	18	30	30	NUM
easat-5598	105	19	]	]	PUNCT
easat-5598	105	20	.	.	PUNCT
easat-5598	106	1	furthermore	furthermore	ADV
easat-5598	106	2	,	,	PUNCT
easat-5598	106	3	studies	study	NOUN
easat-5598	106	4	confirm	confirm	VERB
easat-5598	106	5	cx	cx	PROPN
easat-5598	106	6	’s	’s	PART
easat-5598	106	7	positive	positive	ADJ
easat-5598	106	8	effect	effect	NOUN
easat-5598	106	9	on	on	ADP
easat-5598	106	10	cloy	cloy	NOUN
easat-5598	106	11	(	(	PUNCT
easat-5598	106	12	β	β	X
easat-5598	106	13	=	=	SYM
easat-5598	106	14	0.269	0.269	NUM
easat-5598	106	15	,	,	PUNCT
easat-5598	106	16	p	p	X
easat-5598	106	17	<	<	X
easat-5598	106	18	0.05	0.05	NUM
easat-5598	106	19	)	)	PUNCT
easat-5598	106	20	and	and	CCONJ
easat-5598	106	21	highlight	highlight	VERB
easat-5598	106	22	the	the	DET
easat-5598	106	23	role	role	NOUN
easat-5598	106	24	of	of	ADP
easat-5598	106	25	real	real	ADJ
easat-5598	106	26	-	-	PUNCT
easat-5598	106	27	time	time	NOUN
easat-5598	106	28	mobile	mobile	ADJ
easat-5598	106	29	experiences	experience	NOUN
easat-5598	106	30	in	in	ADP
easat-5598	106	31	strengthening	strengthen	VERB
easat-5598	106	32	loyalty	loyalty	NOUN
easat-5598	106	33	[	[	X
easat-5598	106	34	31	31	NUM
easat-5598	106	35	,	,	PUNCT
easat-5598	106	36	32	32	NUM
easat-5598	106	37	]	]	PUNCT
easat-5598	106	38	.	.	PUNCT
easat-5598	107	1	in	in	ADP
easat-5598	107	2	vietnam	vietnam	PROPN
easat-5598	107	3	's	's	PART
easat-5598	107	4	aviation	aviation	NOUN
easat-5598	107	5	sector	sector	NOUN
easat-5598	107	6	,	,	PUNCT
easat-5598	107	7	cx	cx	PROPN
easat-5598	107	8	has	have	AUX
easat-5598	107	9	been	be	AUX
easat-5598	107	10	identified	identify	VERB
easat-5598	107	11	as	as	ADP
easat-5598	107	12	a	a	DET
easat-5598	107	13	precursor	precursor	NOUN
easat-5598	107	14	to	to	ADP
easat-5598	107	15	passenger	passenger	NOUN
easat-5598	107	16	satisfaction	satisfaction	NOUN
easat-5598	107	17	and	and	CCONJ
easat-5598	107	18	loyalty	loyalty	NOUN
easat-5598	107	19	[	[	X
easat-5598	107	20	33	33	NUM
easat-5598	107	21	]	]	PUNCT
easat-5598	107	22	.	.	PUNCT
easat-5598	108	1	collectively	collectively	ADV
easat-5598	108	2	,	,	PUNCT
easat-5598	108	3	these	these	DET
easat-5598	108	4	findings	finding	NOUN
easat-5598	108	5	reinforce	reinforce	VERB
easat-5598	108	6	cx	cx	PROPN
easat-5598	108	7	’s	’s	PART
easat-5598	108	8	dual	dual	ADJ
easat-5598	108	9	role	role	NOUN
easat-5598	108	10	as	as	ADP
easat-5598	108	11	both	both	CCONJ
easat-5598	108	12	an	an	DET
easat-5598	108	13	outcome	outcome	NOUN
easat-5598	108	14	of	of	ADP
easat-5598	108	15	esat	esat	PROPN
easat-5598	108	16	and	and	CCONJ
easat-5598	108	17	a	a	DET
easat-5598	108	18	determinant	determinant	NOUN
easat-5598	108	19	of	of	ADP
easat-5598	108	20	cloy	cloy	NOUN
easat-5598	108	21	,	,	PUNCT
easat-5598	108	22	providing	provide	VERB
easat-5598	108	23	strong	strong	ADJ
easat-5598	108	24	theoretical	theoretical	ADJ
easat-5598	108	25	and	and	CCONJ
easat-5598	108	26	empirical	empirical	ADJ
easat-5598	108	27	support	support	NOUN
easat-5598	108	28	for	for	ADP
easat-5598	108	29	the	the	DET
easat-5598	108	30	following	follow	VERB
easat-5598	108	31	hypotheses	hypothesis	NOUN
easat-5598	108	32	:	:	PUNCT
easat-5598	108	33	h3a	h3a	X
easat-5598	108	34	(	(	PUNCT
easat-5598	108	35	esat	esat	PROPN
easat-5598	108	36	positively	positively	ADV
easat-5598	108	37	influences	influence	VERB
easat-5598	108	38	cx	cx	PROPN
easat-5598	108	39	)	)	PUNCT
easat-5598	108	40	,	,	PUNCT
easat-5598	108	41	h5c	h5c	PROPN
easat-5598	108	42	(	(	PUNCT
easat-5598	108	43	cx	cx	NOUN
easat-5598	108	44	positively	positively	ADV
easat-5598	108	45	influences	influence	VERB
easat-5598	108	46	cloy	cloy	NOUN
easat-5598	108	47	)	)	PUNCT
easat-5598	108	48	,	,	PUNCT
easat-5598	108	49	and	and	CCONJ
easat-5598	108	50	hm1	hm1	NOUN
easat-5598	108	51	(	(	PUNCT
easat-5598	108	52	cx	cx	PROPN
easat-5598	108	53	mediates	mediate	VERB
easat-5598	108	54	the	the	DET
easat-5598	108	55	relationship	relationship	NOUN
easat-5598	108	56	between	between	ADP
easat-5598	108	57	esat	esat	PROPN
easat-5598	108	58	and	and	CCONJ
easat-5598	108	59	cloy	cloy	PROPN
easat-5598	108	60	)	)	PUNCT
easat-5598	108	61	.	.	PUNCT
easat-5598	109	1	the	the	DET
easat-5598	109	2	spc	spc	PROPN
easat-5598	109	3	theory	theory	NOUN
easat-5598	109	4	heskett	heskett	PROPN
easat-5598	109	5	,	,	PUNCT
easat-5598	109	6	et	et	PROPN
easat-5598	109	7	al	al	PROPN
easat-5598	109	8	.	.	PUNCT
easat-5598	110	1	[	[	X
easat-5598	110	2	25	25	NUM
easat-5598	110	3	]	]	PUNCT
easat-5598	110	4	posits	posit	NOUN
easat-5598	110	5	that	that	PRON
easat-5598	110	6	eloy	eloy	PROPN
easat-5598	110	7	fosters	foster	VERB
easat-5598	110	8	organizational	organizational	ADJ
easat-5598	110	9	trust	trust	NOUN
easat-5598	110	10	and	and	CCONJ
easat-5598	110	11	commitment	commitment	NOUN
easat-5598	110	12	,	,	PUNCT
easat-5598	110	13	enhancing	enhance	VERB
easat-5598	110	14	cloy	cloy	NOUN
easat-5598	110	15	through	through	ADP
easat-5598	110	16	improved	improve	VERB
easat-5598	110	17	service	service	NOUN
easat-5598	110	18	quality	quality	NOUN
easat-5598	110	19	and	and	CCONJ
easat-5598	110	20	customer	customer	NOUN
easat-5598	110	21	satisfaction	satisfaction	NOUN
easat-5598	110	22	—	—	PUNCT
easat-5598	110	23	key	key	ADJ
easat-5598	110	24	dimensions	dimension	NOUN
easat-5598	110	25	of	of	ADP
easat-5598	110	26	cx	cx	PROPN
easat-5598	110	27	.	.	PUNCT
easat-5598	111	1	this	this	DET
easat-5598	111	2	perspective	perspective	NOUN
easat-5598	111	3	is	be	AUX
easat-5598	111	4	supported	support	VERB
easat-5598	111	5	by	by	ADP
easat-5598	111	6	research	research	NOUN
easat-5598	111	7	highlighting	highlight	VERB
easat-5598	111	8	the	the	DET
easat-5598	111	9	role	role	NOUN
easat-5598	111	10	of	of	ADP
easat-5598	111	11	eloy	eloy	PROPN
easat-5598	111	12	—	—	PUNCT
easat-5598	111	13	driven	drive	VERB
easat-5598	111	14	service	service	NOUN
easat-5598	111	15	quality	quality	NOUN
easat-5598	111	16	in	in	ADP
easat-5598	111	17	strengthening	strengthen	VERB
easat-5598	111	18	cx	cx	PROPN
easat-5598	111	19	and	and	CCONJ
easat-5598	111	20	,	,	PUNCT
easat-5598	111	21	consequently	consequently	ADV
easat-5598	111	22	,	,	PUNCT
easat-5598	111	23	cloy	cloy	NOUN
easat-5598	111	24	.	.	PUNCT
easat-5598	112	1	additionally	additionally	ADV
easat-5598	112	2	,	,	PUNCT
easat-5598	112	3	frontline	frontline	NOUN
easat-5598	112	4	employee	employee	NOUN
easat-5598	112	5	autonomy	autonomy	NOUN
easat-5598	112	6	in	in	ADP
easat-5598	112	7	service	service	NOUN
easat-5598	112	8	interactions	interaction	NOUN
easat-5598	112	9	benefits	benefit	NOUN
easat-5598	112	10	firms	firm	NOUN
easat-5598	112	11	,	,	PUNCT
easat-5598	112	12	reinforcing	reinforce	VERB
easat-5598	112	13	cx	cx	PROPN
easat-5598	112	14	’s	’s	PART
easat-5598	112	15	multidimensional	multidimensional	ADJ
easat-5598	112	16	nature	nature	NOUN
easat-5598	112	17	in	in	ADP
easat-5598	112	18	shaping	shaping	NOUN
easat-5598	112	19	cloy	cloy	NOUN
easat-5598	113	1	[	[	X
easat-5598	113	2	13	13	NUM
easat-5598	113	3	]	]	PUNCT
easat-5598	113	4	.	.	PUNCT
easat-5598	114	1	empirical	empirical	ADJ
easat-5598	114	2	findings	finding	NOUN
easat-5598	114	3	indicate	indicate	VERB
easat-5598	114	4	that	that	SCONJ
easat-5598	114	5	while	while	SCONJ
easat-5598	114	6	eloy	eloy	PROPN
easat-5598	114	7	has	have	VERB
easat-5598	114	8	a	a	DET
easat-5598	114	9	modest	modest	ADJ
easat-5598	114	10	direct	direct	ADJ
easat-5598	114	11	effect	effect	NOUN
easat-5598	114	12	on	on	ADP
easat-5598	114	13	cloy	cloy	NOUN
easat-5598	114	14	(	(	PUNCT
easat-5598	114	15	β	β	X
easat-5598	114	16	=	=	SYM
easat-5598	114	17	0.22	0.22	NUM
easat-5598	114	18	,	,	PUNCT
easat-5598	114	19	p	p	X
easat-5598	114	20	<	<	X
easat-5598	114	21	0.05	0.05	NUM
easat-5598	114	22	)	)	PUNCT
easat-5598	115	1	[	[	X
easat-5598	115	2	6	6	NUM
easat-5598	115	3	,	,	PUNCT
easat-5598	115	4	23	23	NUM
easat-5598	115	5	]	]	PUNCT
easat-5598	115	6	its	its	PRON
easat-5598	115	7	impact	impact	NOUN
easat-5598	115	8	is	be	AUX
easat-5598	115	9	primarily	primarily	ADV
easat-5598	115	10	mediated	mediate	VERB
easat-5598	115	11	by	by	ADP
easat-5598	115	12	cx	cx	PROPN
easat-5598	115	13	.	.	PUNCT
easat-5598	116	1	this	this	PRON
easat-5598	116	2	supports	support	VERB
easat-5598	116	3	the	the	DET
easat-5598	116	4	following	follow	VERB
easat-5598	116	5	hypotheses	hypothesis	NOUN
easat-5598	116	6	:	:	PUNCT
easat-5598	116	7	h5a	h5a	NOUN
easat-5598	116	8	(	(	PUNCT
easat-5598	116	9	eloy	eloy	PROPN
easat-5598	116	10	positively	positively	ADV
easat-5598	116	11	influences	influence	VERB
easat-5598	116	12	cx	cx	PROPN
easat-5598	116	13	)	)	PUNCT
easat-5598	116	14	,	,	PUNCT
easat-5598	116	15	h5b	h5b	PROPN
easat-5598	116	16	(	(	PUNCT
easat-5598	116	17	eloy	eloy	PROPN
easat-5598	116	18	positively	positively	ADV
easat-5598	116	19	influences	influence	VERB
easat-5598	116	20	cloy	cloy	NOUN
easat-5598	116	21	)	)	PUNCT
easat-5598	116	22	,	,	PUNCT
easat-5598	116	23	and	and	CCONJ
easat-5598	116	24	hm2	hm2	PROPN
easat-5598	116	25	(	(	PUNCT
easat-5598	116	26	cx	cx	PROPN
easat-5598	116	27	mediates	mediate	VERB
easat-5598	116	28	the	the	DET
easat-5598	116	29	relationship	relationship	NOUN
easat-5598	116	30	between	between	ADP
easat-5598	116	31	eloy	eloy	PROPN
easat-5598	116	32	and	and	CCONJ
easat-5598	116	33	cloy	cloy	PROPN
easat-5598	116	34	)	)	PUNCT
easat-5598	116	35	.	.	PUNCT
easat-5598	117	1	expanding	expand	VERB
easat-5598	117	2	on	on	ADP
easat-5598	117	3	the	the	DET
easat-5598	117	4	spc	spc	PROPN
easat-5598	117	5	framework	framework	NOUN
easat-5598	117	6	,	,	PUNCT
easat-5598	117	7	research	research	NOUN
easat-5598	117	8	suggests	suggest	VERB
easat-5598	117	9	that	that	SCONJ
easat-5598	117	10	esat	esat	PROPN
easat-5598	117	11	enhances	enhance	VERB
easat-5598	117	12	eloy	eloy	PROPN
easat-5598	117	13	,	,	PUNCT
easat-5598	117	14	improving	improve	VERB
easat-5598	117	15	service	service	NOUN
easat-5598	117	16	performance	performance	NOUN
easat-5598	117	17	and	and	CCONJ
easat-5598	117	18	retention	retention	NOUN
easat-5598	117	19	,	,	PUNCT
easat-5598	117	20	which	which	PRON
easat-5598	117	21	ultimately	ultimately	ADV
easat-5598	117	22	strengthens	strengthen	VERB
easat-5598	117	23	cloy	cloy	VERB
easat-5598	117	24	[	[	X
easat-5598	117	25	1	1	NUM
easat-5598	117	26	]	]	PUNCT
easat-5598	117	27	.	.	PUNCT
easat-5598	118	1	additionally	additionally	ADV
easat-5598	118	2	,	,	PUNCT
easat-5598	118	3	employees	employee	NOUN
easat-5598	118	4	’	’	PART
easat-5598	118	5	emotional	emotional	ADJ
easat-5598	118	6	commitment	commitment	NOUN
easat-5598	118	7	positively	positively	ADV
easat-5598	118	8	impacts	impact	VERB
easat-5598	118	9	customer	customer	NOUN
easat-5598	118	10	relationships	relationship	NOUN
easat-5598	118	11	,	,	PUNCT
easat-5598	118	12	increasing	increase	VERB
easat-5598	118	13	satisfaction	satisfaction	NOUN
easat-5598	118	14	and	and	CCONJ
easat-5598	118	15	loyalty	loyalty	NOUN
easat-5598	118	16	[	[	X
easat-5598	118	17	6	6	NUM
easat-5598	118	18	]	]	PUNCT
easat-5598	118	19	.	.	PUNCT
easat-5598	119	1	employee	employee	NOUN
easat-5598	119	2	-	-	PUNCT
easat-5598	119	3	customer	customer	NOUN
easat-5598	119	4	interactions	interaction	NOUN
easat-5598	119	5	are	be	AUX
easat-5598	119	6	conceptualized	conceptualize	VERB
easat-5598	119	7	as	as	ADP
easat-5598	119	8	a	a	DET
easat-5598	119	9	reinforcing	reinforce	VERB
easat-5598	119	10	cycle	cycle	NOUN
easat-5598	119	11	,	,	PUNCT
easat-5598	119	12	where	where	SCONJ
easat-5598	119	13	employee	employee	NOUN
easat-5598	119	14	experience	experience	NOUN
easat-5598	119	15	(	(	PUNCT
easat-5598	119	16	ex	ex	NOUN
easat-5598	119	17	)	)	PUNCT
easat-5598	119	18	and	and	CCONJ
easat-5598	119	19	cx	cx	PROPN
easat-5598	119	20	drive	drive	NOUN
easat-5598	119	21	loyalty	loyalty	NOUN
easat-5598	119	22	and	and	CCONJ
easat-5598	119	23	revenue	revenue	NOUN
easat-5598	119	24	growth	growth	NOUN
easat-5598	119	25	[	[	X
easat-5598	119	26	13	13	NUM
easat-5598	119	27	,	,	PUNCT
easat-5598	119	28	34	34	NUM
easat-5598	119	29	]	]	PUNCT
easat-5598	119	30	.	.	PUNCT
easat-5598	120	1	furthermore	furthermore	ADV
easat-5598	120	2	,	,	PUNCT
easat-5598	120	3	esat	esat	PROPN
easat-5598	120	4	has	have	AUX
easat-5598	120	5	been	be	AUX
easat-5598	120	6	shown	show	VERB
easat-5598	120	7	to	to	PART
easat-5598	120	8	have	have	VERB
easat-5598	120	9	a	a	DET
easat-5598	120	10	strong	strong	ADJ
easat-5598	120	11	direct	direct	ADJ
easat-5598	120	12	effect	effect	NOUN
easat-5598	120	13	on	on	ADP
easat-5598	120	14	eloy	eloy	PROPN
easat-5598	120	15	(	(	PUNCT
easat-5598	120	16	β	β	X
easat-5598	120	17	=	=	SYM
easat-5598	120	18	0.81	0.81	NUM
easat-5598	120	19	,	,	PUNCT
easat-5598	120	20	p	p	X
easat-5598	120	21	<	<	X
easat-5598	120	22	0.01	0.01	NUM
easat-5598	120	23	)	)	PUNCT
easat-5598	120	24	and	and	CCONJ
easat-5598	120	25	an	an	DET
easat-5598	120	26	indirect	indirect	ADJ
easat-5598	120	27	influence	influence	NOUN
easat-5598	120	28	via	via	ADP
easat-5598	120	29	cx	cx	PROPN
easat-5598	121	1	[	[	X
easat-5598	121	2	23	23	NUM
easat-5598	121	3	]	]	PUNCT
easat-5598	121	4	.	.	PUNCT
easat-5598	122	1	to	to	PART
easat-5598	122	2	examine	examine	VERB
easat-5598	122	3	cx	cx	PROPN
easat-5598	122	4	and	and	CCONJ
easat-5598	122	5	cloy	cloy	VERB
easat-5598	122	6	’s	’s	PART
easat-5598	122	7	mediating	mediate	VERB
easat-5598	122	8	roles	role	NOUN
easat-5598	122	9	in	in	ADP
easat-5598	122	10	vietnam	vietnam	PROPN
easat-5598	122	11	’s	’s	PART
easat-5598	122	12	traditional	traditional	ADJ
easat-5598	122	13	restaurant	restaurant	NOUN
easat-5598	122	14	sector	sector	NOUN
easat-5598	122	15	,	,	PUNCT
easat-5598	122	16	this	this	DET
easat-5598	122	17	study	study	NOUN
easat-5598	122	18	proposes	propose	VERB
easat-5598	122	19	hypothesis	hypothesis	NOUN
easat-5598	122	20	hm3	hm3	PROPN
easat-5598	122	21	,	,	PUNCT
easat-5598	122	22	stating	state	VERB
easat-5598	122	23	that	that	SCONJ
easat-5598	122	24	eloy	eloy	PROPN
easat-5598	122	25	mediates	mediate	VERB
easat-5598	122	26	the	the	DET
easat-5598	122	27	relationship	relationship	NOUN
easat-5598	122	28	between	between	ADP
easat-5598	122	29	esat	esat	PROPN
easat-5598	122	30	and	and	CCONJ
easat-5598	122	31	cloy	cloy	PROPN
easat-5598	122	32	.	.	PUNCT
easat-5598	123	1	1535	1535	NUM
easat-5598	123	2	edelweiss	edelweiss	PROPN
easat-5598	123	3	applied	apply	VERB
easat-5598	123	4	science	science	NOUN
easat-5598	123	5	and	and	CCONJ
easat-5598	123	6	technology	technology	NOUN
easat-5598	123	7	issn	issn	PROPN
easat-5598	123	8	:	:	PUNCT
easat-5598	123	9	2576	2576	NUM
easat-5598	123	10	-	-	SYM
easat-5598	123	11	8484	8484	NUM
easat-5598	123	12	vol	vol	NOUN
easat-5598	123	13	.	.	PROPN
easat-5598	124	1	9	9	NUM
easat-5598	124	2	,	,	PUNCT
easat-5598	124	3	no	no	INTJ
easat-5598	124	4	.	.	NOUN
easat-5598	125	1	3	3	NUM
easat-5598	125	2	:	:	PUNCT
easat-5598	125	3	1531	1531	NUM
easat-5598	125	4	-	-	SYM
easat-5598	125	5	1543	1543	NUM
easat-5598	125	6	,	,	PUNCT
easat-5598	125	7	2025	2025	NUM
easat-5598	125	8	doi	doi	NOUN
easat-5598	125	9	:	:	PUNCT
easat-5598	125	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	125	11	©	©	ADP
easat-5598	125	12	2025	2025	NUM
easat-5598	125	13	by	by	ADP
easat-5598	125	14	the	the	DET
easat-5598	125	15	authors	author	NOUN
easat-5598	125	16	;	;	PUNCT
easat-5598	125	17	licensee	licensee	PROPN
easat-5598	125	18	learning	learning	NOUN
easat-5598	125	19	gate	gate	NOUN
easat-5598	125	20	3	3	PROPN
easat-5598	125	21	.	.	PUNCT
easat-5598	125	22	research	research	NOUN
easat-5598	125	23	methodology	methodology	NOUN
easat-5598	125	24	this	this	DET
easat-5598	125	25	study	study	NOUN
easat-5598	125	26	adopts	adopt	VERB
easat-5598	125	27	a	a	DET
easat-5598	125	28	mixed	mix	VERB
easat-5598	125	29	-	-	PUNCT
easat-5598	125	30	method	method	NOUN
easat-5598	125	31	approach	approach	NOUN
easat-5598	125	32	,	,	PUNCT
easat-5598	125	33	combining	combine	VERB
easat-5598	125	34	qualitative	qualitative	ADJ
easat-5598	125	35	and	and	CCONJ
easat-5598	125	36	quantitative	quantitative	ADJ
easat-5598	125	37	techniques	technique	NOUN
easat-5598	125	38	to	to	PART
easat-5598	125	39	ensure	ensure	VERB
easat-5598	125	40	comprehensive	comprehensive	ADJ
easat-5598	125	41	data	datum	NOUN
easat-5598	125	42	collection	collection	NOUN
easat-5598	125	43	and	and	CCONJ
easat-5598	125	44	analysis	analysis	NOUN
easat-5598	125	45	.	.	PUNCT
easat-5598	126	1	the	the	DET
easat-5598	126	2	research	research	NOUN
easat-5598	126	3	methodology	methodology	NOUN
easat-5598	126	4	is	be	AUX
easat-5598	126	5	structured	structure	VERB
easat-5598	126	6	into	into	ADP
easat-5598	126	7	two	two	NUM
easat-5598	126	8	phases	phase	NOUN
easat-5598	126	9	:	:	PUNCT
easat-5598	126	10	qualitative	qualitative	ADJ
easat-5598	126	11	phase	phase	NOUN
easat-5598	126	12	:	:	PUNCT
easat-5598	126	13	semi	semi	ADJ
easat-5598	126	14	-	-	ADJ
easat-5598	126	15	structured	structured	ADJ
easat-5598	126	16	interviews	interview	NOUN
easat-5598	126	17	with	with	ADP
easat-5598	126	18	restaurant	restaurant	NOUN
easat-5598	126	19	managers	manager	NOUN
easat-5598	126	20	and	and	CCONJ
easat-5598	126	21	employees	employee	NOUN
easat-5598	126	22	,	,	PUNCT
easat-5598	126	23	alongside	alongside	ADP
easat-5598	126	24	focus	focus	NOUN
easat-5598	126	25	group	group	NOUN
easat-5598	126	26	discussions	discussion	NOUN
easat-5598	126	27	with	with	ADP
easat-5598	126	28	academic	academic	ADJ
easat-5598	126	29	experts	expert	NOUN
easat-5598	126	30	and	and	CCONJ
easat-5598	126	31	industry	industry	NOUN
easat-5598	126	32	professionals	professional	NOUN
easat-5598	126	33	,	,	PUNCT
easat-5598	126	34	were	be	AUX
easat-5598	126	35	conducted	conduct	VERB
easat-5598	126	36	to	to	PART
easat-5598	126	37	refine	refine	VERB
easat-5598	126	38	the	the	DET
easat-5598	126	39	research	research	NOUN
easat-5598	126	40	constructs	construct	NOUN
easat-5598	126	41	and	and	CCONJ
easat-5598	126	42	adapt	adapt	VERB
easat-5598	126	43	them	they	PRON
easat-5598	126	44	to	to	ADP
easat-5598	126	45	the	the	DET
easat-5598	126	46	local	local	ADJ
easat-5598	126	47	cultural	cultural	ADJ
easat-5598	126	48	context	context	NOUN
easat-5598	126	49	.	.	PUNCT
easat-5598	127	1	quantitative	quantitative	ADJ
easat-5598	127	2	phase	phase	NOUN
easat-5598	127	3	:	:	PUNCT
easat-5598	127	4	a	a	DET
easat-5598	127	5	structured	structured	ADJ
easat-5598	127	6	survey	survey	NOUN
easat-5598	127	7	was	be	AUX
easat-5598	127	8	designed	design	VERB
easat-5598	127	9	to	to	PART
easat-5598	127	10	test	test	VERB
easat-5598	127	11	the	the	DET
easat-5598	127	12	proposed	propose	VERB
easat-5598	127	13	research	research	NOUN
easat-5598	127	14	model	model	NOUN
easat-5598	127	15	,	,	PUNCT
easat-5598	127	16	employing	employ	VERB
easat-5598	127	17	partial	partial	ADJ
easat-5598	127	18	least	least	ADJ
easat-5598	127	19	squares	square	NOUN
easat-5598	127	20	structural	structural	ADJ
easat-5598	127	21	equation	equation	NOUN
easat-5598	127	22	modeling	modeling	NOUN
easat-5598	127	23	(	(	PUNCT
easat-5598	127	24	pls	pls	INTJ
easat-5598	127	25	-	-	PUNCT
easat-5598	127	26	sem	sem	NOUN
easat-5598	127	27	)	)	PUNCT
easat-5598	127	28	for	for	ADP
easat-5598	127	29	statistical	statistical	ADJ
easat-5598	127	30	analysis	analysis	NOUN
easat-5598	127	31	.	.	PUNCT
easat-5598	128	1	3.1	3.1	NUM
easat-5598	128	2	.	.	PUNCT
easat-5598	128	3	data	datum	NOUN
easat-5598	128	4	collection	collection	NOUN
easat-5598	128	5	and	and	CCONJ
easat-5598	128	6	sampling	sample	VERB
easat-5598	128	7	strategy	strategy	NOUN
easat-5598	128	8	the	the	DET
easat-5598	128	9	target	target	NOUN
easat-5598	128	10	population	population	NOUN
easat-5598	128	11	of	of	ADP
easat-5598	128	12	this	this	DET
easat-5598	128	13	study	study	NOUN
easat-5598	128	14	consists	consist	VERB
easat-5598	128	15	of	of	ADP
easat-5598	128	16	employees	employee	NOUN
easat-5598	128	17	and	and	CCONJ
easat-5598	128	18	customers	customer	NOUN
easat-5598	128	19	of	of	ADP
easat-5598	128	20	traditional	traditional	ADJ
easat-5598	128	21	restaurants	restaurant	NOUN
easat-5598	128	22	in	in	ADP
easat-5598	128	23	hcmc	hcmc	PROPN
easat-5598	128	24	,	,	PUNCT
easat-5598	128	25	vietnam	vietnam	PROPN
easat-5598	128	26	.	.	PUNCT
easat-5598	129	1	a	a	DET
easat-5598	129	2	paired	pair	VERB
easat-5598	129	3	sampling	sampling	NOUN
easat-5598	129	4	technique	technique	NOUN
easat-5598	129	5	(	(	PUNCT
easat-5598	129	6	1:1	1:1	NUM
easat-5598	129	7	ratio	ratio	NOUN
easat-5598	129	8	)	)	PUNCT
easat-5598	129	9	was	be	AUX
easat-5598	129	10	applied	apply	VERB
easat-5598	129	11	,	,	PUNCT
easat-5598	129	12	meaning	mean	VERB
easat-5598	129	13	that	that	SCONJ
easat-5598	129	14	each	each	DET
easat-5598	129	15	customer	customer	NOUN
easat-5598	129	16	response	response	NOUN
easat-5598	129	17	was	be	AUX
easat-5598	129	18	linked	link	VERB
easat-5598	129	19	to	to	ADP
easat-5598	129	20	the	the	DET
easat-5598	129	21	corresponding	correspond	VERB
easat-5598	129	22	employee	employee	NOUN
easat-5598	129	23	response	response	NOUN
easat-5598	129	24	from	from	ADP
easat-5598	129	25	the	the	DET
easat-5598	129	26	same	same	ADJ
easat-5598	129	27	restaurant	restaurant	NOUN
easat-5598	129	28	.	.	PUNCT
easat-5598	130	1	following	follow	VERB
easat-5598	130	2	hair	hair	NOUN
easat-5598	130	3	[	[	X
easat-5598	130	4	35	35	NUM
easat-5598	130	5	]	]	PUNCT
easat-5598	130	6	the	the	DET
easat-5598	130	7	minimum	minimum	NOUN
easat-5598	130	8	required	require	VERB
easat-5598	130	9	sample	sample	NOUN
easat-5598	130	10	size	size	NOUN
easat-5598	130	11	was	be	AUX
easat-5598	130	12	determined	determine	VERB
easat-5598	130	13	using	use	VERB
easat-5598	130	14	the	the	DET
easat-5598	130	15	formula	formula	NOUN
easat-5598	130	16	10	10	NUM
easat-5598	130	17	×	×	NOUN
easat-5598	130	18	3	3	NUM
easat-5598	130	19	(	(	PUNCT
easat-5598	130	20	the	the	DET
easat-5598	130	21	largest	large	ADJ
easat-5598	130	22	number	number	NOUN
easat-5598	130	23	of	of	ADP
easat-5598	130	24	predictors	predictor	NOUN
easat-5598	130	25	in	in	ADP
easat-5598	130	26	the	the	DET
easat-5598	130	27	model	model	NOUN
easat-5598	130	28	)	)	PUNCT
easat-5598	130	29	,	,	PUNCT
easat-5598	130	30	resulting	result	VERB
easat-5598	130	31	in	in	ADP
easat-5598	130	32	a	a	DET
easat-5598	130	33	required	require	VERB
easat-5598	130	34	minimum	minimum	NOUN
easat-5598	130	35	of	of	ADP
easat-5598	130	36	30	30	NUM
easat-5598	130	37	valid	valid	ADJ
easat-5598	130	38	responses	response	NOUN
easat-5598	130	39	.	.	PUNCT
easat-5598	131	1	to	to	PART
easat-5598	131	2	ensure	ensure	VERB
easat-5598	131	3	robustness	robustness	NOUN
easat-5598	131	4	,	,	PUNCT
easat-5598	131	5	a	a	DET
easat-5598	131	6	total	total	NOUN
easat-5598	131	7	of	of	ADP
easat-5598	131	8	720	720	NUM
easat-5598	131	9	questionnaires	questionnaire	NOUN
easat-5598	131	10	were	be	AUX
easat-5598	131	11	distributed	distribute	VERB
easat-5598	131	12	,	,	PUNCT
easat-5598	131	13	ultimately	ultimately	ADV
easat-5598	131	14	yielding	yield	VERB
easat-5598	131	15	306	306	NUM
easat-5598	131	16	valid	valid	ADJ
easat-5598	131	17	employee	employee	NOUN
easat-5598	131	18	-	-	PUNCT
easat-5598	131	19	customer	customer	NOUN
easat-5598	131	20	dyads	dyad	NOUN
easat-5598	131	21	that	that	PRON
easat-5598	131	22	met	meet	VERB
easat-5598	131	23	the	the	DET
easat-5598	131	24	inclusion	inclusion	NOUN
easat-5598	131	25	criteria	criterion	NOUN
easat-5598	131	26	:	:	PUNCT
easat-5598	131	27	(	(	PUNCT
easat-5598	131	28	1	1	X
easat-5598	131	29	)	)	PUNCT
easat-5598	131	30	employees	employee	NOUN
easat-5598	131	31	:	:	PUNCT
easat-5598	131	32	at	at	ADP
easat-5598	131	33	least	least	ADJ
easat-5598	131	34	six	six	NUM
easat-5598	131	35	months	month	NOUN
easat-5598	131	36	of	of	ADP
easat-5598	131	37	work	work	NOUN
easat-5598	131	38	experience	experience	NOUN
easat-5598	131	39	in	in	ADP
easat-5598	131	40	the	the	DET
easat-5598	131	41	restaurant	restaurant	NOUN
easat-5598	131	42	.	.	PUNCT
easat-5598	132	1	(	(	PUNCT
easat-5598	132	2	2	2	X
easat-5598	132	3	)	)	PUNCT
easat-5598	132	4	customers	customer	NOUN
easat-5598	132	5	:	:	PUNCT
easat-5598	132	6	must	must	AUX
easat-5598	132	7	have	have	AUX
easat-5598	132	8	dined	dine	VERB
easat-5598	132	9	at	at	ADP
easat-5598	132	10	the	the	DET
easat-5598	132	11	restaurant	restaurant	NOUN
easat-5598	132	12	at	at	ADV
easat-5598	132	13	least	least	ADJ
easat-5598	132	14	twice	twice	ADV
easat-5598	132	15	.	.	PUNCT
easat-5598	133	1	3.2	3.2	NUM
easat-5598	133	2	.	.	PUNCT
easat-5598	134	1	measurement	measurement	NOUN
easat-5598	134	2	instruments	instrument	NOUN
easat-5598	134	3	measurement	measurement	NOUN
easat-5598	134	4	scales	scale	NOUN
easat-5598	134	5	were	be	AUX
easat-5598	134	6	adapted	adapt	VERB
easat-5598	134	7	from	from	ADP
easat-5598	134	8	validated	validate	VERB
easat-5598	134	9	prior	prior	ADJ
easat-5598	134	10	studies	study	NOUN
easat-5598	134	11	and	and	CCONJ
easat-5598	134	12	were	be	AUX
easat-5598	134	13	modified	modify	VERB
easat-5598	134	14	through	through	ADP
easat-5598	134	15	expert	expert	NOUN
easat-5598	134	16	consultations	consultation	NOUN
easat-5598	134	17	and	and	CCONJ
easat-5598	134	18	a	a	DET
easat-5598	134	19	pilot	pilot	NOUN
easat-5598	134	20	test	test	NOUN
easat-5598	134	21	to	to	PART
easat-5598	134	22	ensure	ensure	VERB
easat-5598	134	23	suitability	suitability	NOUN
easat-5598	134	24	for	for	ADP
easat-5598	134	25	the	the	DET
easat-5598	134	26	vietnamese	vietnamese	ADJ
easat-5598	134	27	restaurant	restaurant	NOUN
easat-5598	134	28	industry	industry	NOUN
easat-5598	134	29	context	context	NOUN
easat-5598	134	30	(	(	PUNCT
easat-5598	134	31	table	table	NOUN
easat-5598	134	32	1	1	NUM
easat-5598	134	33	)	)	PUNCT
easat-5598	134	34	.	.	PUNCT
easat-5598	135	1	measurement	measurement	NOUN
easat-5598	135	2	used	use	VERB
easat-5598	135	3	5	5	NUM
easat-5598	135	4	-	-	PUNCT
easat-5598	135	5	point	point	NOUN
easat-5598	135	6	likert	likert	ADJ
easat-5598	135	7	scale	scale	NOUN
easat-5598	135	8	(	(	PUNCT
easat-5598	135	9	1	1	NUM
easat-5598	135	10	=	=	NUM
easat-5598	135	11	strongly	strongly	ADV
easat-5598	135	12	disagree	disagree	VERB
easat-5598	135	13	,	,	PUNCT
easat-5598	135	14	5	5	NUM
easat-5598	135	15	=	=	PRON
easat-5598	135	16	strongly	strongly	ADV
easat-5598	135	17	agree	agree	VERB
easat-5598	135	18	)	)	PUNCT
easat-5598	135	19	.	.	PUNCT
easat-5598	136	1	table	table	NOUN
easat-5598	136	2	1	1	NUM
easat-5598	136	3	.	.	X
easat-5598	136	4	construct	construct	VERB
easat-5598	136	5	measurement	measurement	NOUN
easat-5598	136	6	and	and	CCONJ
easat-5598	136	7	source	source	NOUN
easat-5598	136	8	construct	construct	NOUN
easat-5598	136	9	indicators	indicator	NOUN
easat-5598	136	10	measurement	measurement	NOUN
easat-5598	136	11	source	source	NOUN
easat-5598	136	12	hygiene	hygiene	NOUN
easat-5598	136	13	(	(	PUNCT
easat-5598	136	14	higher	high	ADJ
easat-5598	136	15	-	-	PUNCT
easat-5598	136	16	order	order	NOUN
easat-5598	136	17	construct	construct	NOUN
easat-5598	136	18	)	)	PUNCT
easat-5598	136	19	h.policy	h.policy	ADJ
easat-5598	136	20	,	,	PUNCT
easat-5598	136	21	h.supervision	h.supervision	NUM
easat-5598	136	22	,	,	PUNCT
easat-5598	136	23	h.conditions	h.condition	NOUN
easat-5598	136	24	,	,	PUNCT
easat-5598	136	25	h.relationship	h.relationship	NOUN
easat-5598	136	26	,	,	PUNCT
easat-5598	136	27	h.salary	h.salary	ADJ
easat-5598	136	28	teck	teck	PROPN
easat-5598	136	29	-	-	PUNCT
easat-5598	136	30	hong	hong	PROPN
easat-5598	136	31	,	,	PUNCT
easat-5598	136	32	et	et	PROPN
easat-5598	136	33	al	al	PROPN
easat-5598	136	34	.	.	PUNCT
easat-5598	137	1	[	[	X
easat-5598	137	2	36	36	NUM
easat-5598	137	3	]	]	X
easat-5598	137	4	;	;	PUNCT
easat-5598	137	5	syptak	syptak	ADJ
easat-5598	137	6	,	,	PUNCT
easat-5598	137	7	et	et	PROPN
easat-5598	137	8	al	al	PROPN
easat-5598	137	9	.	.	PUNCT
easat-5598	138	1	[	[	X
easat-5598	138	2	19	19	NUM
easat-5598	138	3	]	]	PUNCT
easat-5598	138	4	and	and	CCONJ
easat-5598	138	5	jung	jung	NOUN
easat-5598	138	6	and	and	CCONJ
easat-5598	138	7	yoon	yoon	PROPN
easat-5598	139	1	[	[	X
easat-5598	139	2	3	3	NUM
easat-5598	139	3	]	]	X
easat-5598	139	4	motivator	motivator	NOUN
easat-5598	139	5	’s	’s	PART
easat-5598	139	6	(	(	PUNCT
easat-5598	139	7	higherorder	higherorder	NOUN
easat-5598	139	8	construct	construct	VERB
easat-5598	139	9	)	)	PUNCT
easat-5598	139	10	m.achieve	m.achieve	NOUN
easat-5598	139	11	,	,	PUNCT
easat-5598	139	12	m.recognition	m.recognition	NOUN
easat-5598	139	13	,	,	PUNCT
easat-5598	139	14	m.workitself	m.workitself	PRON
easat-5598	139	15	,	,	PUNCT
easat-5598	139	16	m.response	m.response	NOUN
easat-5598	139	17	,	,	PUNCT
easat-5598	139	18	m.promotion	m.promotion	NOUN
easat-5598	139	19	herzberg	herzberg	PROPN
easat-5598	140	1	[	[	X
easat-5598	140	2	8	8	NUM
easat-5598	140	3	]	]	X
easat-5598	140	4	;	;	PUNCT
easat-5598	140	5	syptak	syptak	ADJ
easat-5598	140	6	,	,	PUNCT
easat-5598	140	7	et	et	PROPN
easat-5598	140	8	al	al	PROPN
easat-5598	140	9	.	.	PUNCT
easat-5598	141	1	[	[	X
easat-5598	141	2	19	19	NUM
easat-5598	141	3	]	]	X
easat-5598	141	4	;	;	PUNCT
easat-5598	141	5	jung	jung	PROPN
easat-5598	141	6	and	and	CCONJ
easat-5598	141	7	yoon	yoon	PROPN
easat-5598	142	1	[	[	X
easat-5598	142	2	3	3	NUM
easat-5598	142	3	]	]	PUNCT
easat-5598	142	4	;	;	PUNCT
easat-5598	142	5	teck	teck	PROPN
easat-5598	142	6	-	-	PUNCT
easat-5598	142	7	hong	hong	PROPN
easat-5598	142	8	,	,	PUNCT
easat-5598	142	9	et	et	PROPN
easat-5598	142	10	al	al	PROPN
easat-5598	142	11	.	.	PUNCT
easat-5598	143	1	[	[	X
easat-5598	143	2	36	36	NUM
easat-5598	143	3	]	]	PUNCT
easat-5598	143	4	and	and	CCONJ
easat-5598	143	5	huong	huong	X
easat-5598	144	1	[	[	X
easat-5598	144	2	37	37	NUM
easat-5598	144	3	]	]	PUNCT
easat-5598	144	4	esat	esat	PROPN
easat-5598	144	5	esat1	esat1	PROPN
easat-5598	144	6	,	,	PUNCT
easat-5598	144	7	esat2	esat2	PROPN
easat-5598	144	8	,	,	PUNCT
easat-5598	144	9	esat3	esat3	PROPN
easat-5598	144	10	jun	jun	PROPN
easat-5598	144	11	,	,	PUNCT
easat-5598	144	12	et	et	PROPN
easat-5598	144	13	al	al	PROPN
easat-5598	144	14	.	.	PUNCT
easat-5598	145	1	[	[	X
easat-5598	145	2	22	22	NUM
easat-5598	145	3	]	]	PUNCT
easat-5598	145	4	eloy	eloy	PROPN
easat-5598	145	5	eloy1	eloy1	PROPN
easat-5598	145	6	,	,	PUNCT
easat-5598	145	7	eloy2	eloy2	PROPN
easat-5598	145	8	,	,	PUNCT
easat-5598	145	9	eloy3	eloy3	PROPN
easat-5598	145	10	,	,	PUNCT
easat-5598	145	11	eloy4	eloy4	X
easat-5598	145	12	jun	jun	PROPN
easat-5598	145	13	,	,	PUNCT
easat-5598	145	14	et	et	PROPN
easat-5598	145	15	al	al	PROPN
easat-5598	145	16	.	.	PUNCT
easat-5598	146	1	[	[	X
easat-5598	146	2	22	22	NUM
easat-5598	146	3	]	]	PUNCT
easat-5598	146	4	cx	cx	PROPN
easat-5598	146	5	cx1	cx1	PROPN
easat-5598	146	6	,	,	PUNCT
easat-5598	146	7	cx2	cx2	PROPN
easat-5598	146	8	,	,	PUNCT
easat-5598	146	9	cx3	cx3	PROPN
easat-5598	146	10	,	,	PUNCT
easat-5598	146	11	cx4	cx4	PROPN
easat-5598	146	12	,	,	PUNCT
easat-5598	146	13	cx5	cx5	NOUN
easat-5598	146	14	deloitte	deloitte	NOUN
easat-5598	146	15	[	[	X
easat-5598	146	16	27	27	NUM
easat-5598	146	17	]	]	PUNCT
easat-5598	146	18	cloy	cloy	NOUN
easat-5598	146	19	cloy1	cloy1	PROPN
easat-5598	146	20	,	,	PUNCT
easat-5598	146	21	cloy2	cloy2	PROPN
easat-5598	146	22	,	,	PUNCT
easat-5598	146	23	cloy3	cloy3	PROPN
easat-5598	146	24	,	,	PUNCT
easat-5598	146	25	cloy4	cloy4	PROPN
easat-5598	146	26	jung	jung	PROPN
easat-5598	146	27	and	and	CCONJ
easat-5598	146	28	yoon	yoon	PROPN
easat-5598	147	1	[	[	X
easat-5598	147	2	3	3	X
easat-5598	147	3	]	]	PUNCT
easat-5598	147	4	the	the	DET
easat-5598	147	5	reliability	reliability	NOUN
easat-5598	147	6	and	and	CCONJ
easat-5598	147	7	validity	validity	NOUN
easat-5598	147	8	of	of	ADP
easat-5598	147	9	these	these	DET
easat-5598	147	10	constructs	construct	NOUN
easat-5598	147	11	were	be	AUX
easat-5598	147	12	assessed	assess	VERB
easat-5598	147	13	using	use	VERB
easat-5598	147	14	pls	pls	PROPN
easat-5598	147	15	-	-	PUNCT
easat-5598	147	16	sem	sem	NOUN
easat-5598	147	17	measurement	measurement	NOUN
easat-5598	147	18	validation	validation	NOUN
easat-5598	147	19	procedures	procedure	NOUN
easat-5598	147	20	by	by	ADP
easat-5598	147	21	smart	smart	ADJ
easat-5598	147	22	pls	pls	NOUN
easat-5598	147	23	3	3	NUM
easat-5598	147	24	.	.	NOUN
easat-5598	147	25	3.3	3.3	NUM
easat-5598	147	26	.	.	PUNCT
easat-5598	148	1	data	datum	NOUN
easat-5598	148	2	analysis	analysis	NOUN
easat-5598	148	3	approach	approach	VERB
easat-5598	148	4	the	the	DET
easat-5598	148	5	study	study	NOUN
easat-5598	148	6	employed	employ	VERB
easat-5598	148	7	partial	partial	ADJ
easat-5598	148	8	least	least	ADJ
easat-5598	148	9	squares	square	NOUN
easat-5598	148	10	structural	structural	ADJ
easat-5598	148	11	equation	equation	NOUN
easat-5598	148	12	modeling	modeling	NOUN
easat-5598	148	13	(	(	PUNCT
easat-5598	148	14	pls	pls	INTJ
easat-5598	148	15	-	-	PUNCT
easat-5598	148	16	sem	sem	NOUN
easat-5598	148	17	)	)	PUNCT
easat-5598	148	18	via	via	ADP
easat-5598	148	19	smartpls	smartpls	PROPN
easat-5598	148	20	3	3	NUM
easat-5598	148	21	,	,	PUNCT
easat-5598	148	22	selected	select	VERB
easat-5598	148	23	for	for	ADP
easat-5598	148	24	its	its	PRON
easat-5598	148	25	ability	ability	NOUN
easat-5598	148	26	to	to	PART
easat-5598	148	27	handle	handle	VERB
easat-5598	148	28	complex	complex	ADJ
easat-5598	148	29	models	model	NOUN
easat-5598	148	30	with	with	ADP
easat-5598	148	31	mediating	mediate	VERB
easat-5598	148	32	effects	effect	NOUN
easat-5598	148	33	and	and	CCONJ
easat-5598	148	34	moderate	moderate	ADJ
easat-5598	148	35	sample	sample	NOUN
easat-5598	148	36	sizes	size	NOUN
easat-5598	148	37	[	[	X
easat-5598	148	38	35	35	NUM
easat-5598	148	39	]	]	PUNCT
easat-5598	148	40	.	.	PUNCT
easat-5598	149	1	first	first	ADV
easat-5598	149	2	,	,	PUNCT
easat-5598	149	3	the	the	DET
easat-5598	149	4	study	study	NOUN
easat-5598	149	5	uses	use	VERB
easat-5598	149	6	a	a	DET
easat-5598	149	7	two	two	NUM
easat-5598	149	8	-	-	PUNCT
easat-5598	149	9	stage	stage	NOUN
easat-5598	149	10	approach	approach	NOUN
easat-5598	149	11	through	through	ADP
easat-5598	149	12	iterative	iterative	NOUN
easat-5598	149	13	indicator	indicator	NOUN
easat-5598	149	14	methods	method	NOUN
easat-5598	149	15	to	to	PART
easat-5598	149	16	handle	handle	VERB
easat-5598	149	17	highorder	highorder	NOUN
easat-5598	149	18	variability	variability	NOUN
easat-5598	149	19	.	.	PUNCT
easat-5598	150	1	second	second	ADJ
easat-5598	150	2	,	,	PUNCT
easat-5598	150	3	the	the	DET
easat-5598	150	4	analysis	analysis	NOUN
easat-5598	150	5	proceeded	proceed	VERB
easat-5598	150	6	through	through	ADP
easat-5598	150	7	three	three	NUM
easat-5598	150	8	sequential	sequential	ADJ
easat-5598	150	9	stages	stage	NOUN
easat-5598	150	10	:	:	PUNCT
easat-5598	150	11	(	(	PUNCT
easat-5598	150	12	1	1	X
easat-5598	150	13	)	)	PUNCT
easat-5598	150	14	measurement	measurement	NOUN
easat-5598	150	15	model	model	NOUN
easat-5598	150	16	evaluation	evaluation	NOUN
easat-5598	150	17	:	:	PUNCT
easat-5598	150	18	assessing	assess	VERB
easat-5598	150	19	reliability	reliability	NOUN
easat-5598	150	20	,	,	PUNCT
easat-5598	150	21	convergent	convergent	NOUN
easat-5598	150	22	validity	validity	NOUN
easat-5598	150	23	,	,	PUNCT
easat-5598	150	24	and	and	CCONJ
easat-5598	150	25	discriminant	discriminant	ADJ
easat-5598	150	26	validity	validity	NOUN
easat-5598	150	27	.	.	PUNCT
easat-5598	151	1	(	(	PUNCT
easat-5598	151	2	2	2	X
easat-5598	151	3	)	)	PUNCT
easat-5598	151	4	structural	structural	ADJ
easat-5598	151	5	model	model	NOUN
easat-5598	151	6	evaluation	evaluation	NOUN
easat-5598	151	7	:	:	PUNCT
easat-5598	151	8	testing	test	VERB
easat-5598	151	9	the	the	DET
easat-5598	151	10	direct	direct	ADJ
easat-5598	151	11	and	and	CCONJ
easat-5598	151	12	indirect	indirect	ADJ
easat-5598	151	13	relationships	relationship	NOUN
easat-5598	151	14	among	among	ADP
easat-5598	151	15	constructs	construct	NOUN
easat-5598	151	16	.	.	PUNCT
easat-5598	152	1	(	(	PUNCT
easat-5598	152	2	3	3	X
easat-5598	152	3	)	)	PUNCT
easat-5598	152	4	mediation	mediation	NOUN
easat-5598	152	5	analysis	analysis	NOUN
easat-5598	152	6	:	:	PUNCT
easat-5598	152	7	investigating	investigate	VERB
easat-5598	152	8	the	the	DET
easat-5598	152	9	mediating	mediate	VERB
easat-5598	152	10	roles	role	NOUN
easat-5598	152	11	of	of	ADP
easat-5598	152	12	cx	cx	PROPN
easat-5598	152	13	and	and	CCONJ
easat-5598	152	14	eloy	eloy	PROPN
easat-5598	152	15	.	.	PUNCT
easat-5598	153	1	1536	1536	NUM
easat-5598	153	2	edelweiss	edelweiss	PROPN
easat-5598	153	3	applied	apply	VERB
easat-5598	153	4	science	science	NOUN
easat-5598	153	5	and	and	CCONJ
easat-5598	153	6	technology	technology	NOUN
easat-5598	153	7	issn	issn	PROPN
easat-5598	153	8	:	:	PUNCT
easat-5598	153	9	2576	2576	NUM
easat-5598	153	10	-	-	SYM
easat-5598	153	11	8484	8484	NUM
easat-5598	153	12	vol	vol	NOUN
easat-5598	153	13	.	.	PROPN
easat-5598	154	1	9	9	NUM
easat-5598	154	2	,	,	PUNCT
easat-5598	154	3	no	no	INTJ
easat-5598	154	4	.	.	NOUN
easat-5598	155	1	3	3	NUM
easat-5598	155	2	:	:	PUNCT
easat-5598	155	3	1531	1531	NUM
easat-5598	155	4	-	-	SYM
easat-5598	155	5	1543	1543	NUM
easat-5598	155	6	,	,	PUNCT
easat-5598	155	7	2025	2025	NUM
easat-5598	155	8	doi	doi	NOUN
easat-5598	155	9	:	:	PUNCT
easat-5598	155	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	155	11	©	©	ADP
easat-5598	155	12	2025	2025	NUM
easat-5598	155	13	by	by	ADP
easat-5598	155	14	the	the	DET
easat-5598	155	15	authors	author	NOUN
easat-5598	155	16	;	;	PUNCT
easat-5598	155	17	licensee	licensee	PROPN
easat-5598	155	18	learning	learning	NOUN
easat-5598	155	19	gate	gate	NOUN
easat-5598	155	20	4	4	PROPN
easat-5598	155	21	.	.	NOUN
easat-5598	155	22	results	result	NOUN
easat-5598	155	23	and	and	CCONJ
easat-5598	155	24	discussion	discussion	NOUN
easat-5598	155	25	4.1	4.1	NUM
easat-5598	155	26	.	.	PUNCT
easat-5598	156	1	descriptive	descriptive	ADJ
easat-5598	156	2	statistics	statistic	NOUN
easat-5598	156	3	a	a	DET
easat-5598	156	4	total	total	NOUN
easat-5598	156	5	of	of	ADP
easat-5598	156	6	306	306	NUM
easat-5598	156	7	employee	employee	NOUN
easat-5598	156	8	-	-	PUNCT
easat-5598	156	9	customer	customer	NOUN
easat-5598	156	10	dyads	dyad	NOUN
easat-5598	156	11	were	be	AUX
easat-5598	156	12	analyzed	analyze	VERB
easat-5598	156	13	.	.	PUNCT
easat-5598	157	1	table	table	NOUN
easat-5598	157	2	2	2	NUM
easat-5598	157	3	summarizes	summarize	NOUN
easat-5598	157	4	the	the	DET
easat-5598	157	5	demographic	demographic	ADJ
easat-5598	157	6	distribution	distribution	NOUN
easat-5598	157	7	of	of	ADP
easat-5598	157	8	the	the	DET
easat-5598	157	9	sample	sample	NOUN
easat-5598	157	10	.	.	PUNCT
easat-5598	158	1	table	table	NOUN
easat-5598	158	2	2	2	NUM
easat-5598	158	3	.	.	PUNCT
easat-5598	158	4	descriptive	descriptive	ADJ
easat-5598	158	5	statistics	statistic	NOUN
easat-5598	158	6	of	of	ADP
easat-5598	158	7	the	the	DET
easat-5598	158	8	sample	sample	NOUN
easat-5598	158	9	.	.	PUNCT
easat-5598	159	1	variable	variable	ADJ
easat-5598	159	2	employees	employee	NOUN
easat-5598	159	3	(	(	PUNCT
easat-5598	159	4	n	n	NOUN
easat-5598	159	5	=	=	SYM
easat-5598	159	6	306	306	NUM
easat-5598	159	7	)	)	PUNCT
easat-5598	159	8	customers	customer	NOUN
easat-5598	159	9	(	(	PUNCT
easat-5598	159	10	n	n	NOUN
easat-5598	159	11	=	=	SYM
easat-5598	159	12	306	306	NUM
easat-5598	159	13	)	)	PUNCT
easat-5598	159	14	gender	gender	NOUN
easat-5598	159	15	49	49	NUM
easat-5598	159	16	%	%	NOUN
easat-5598	159	17	male	male	NOUN
easat-5598	159	18	,	,	PUNCT
easat-5598	159	19	51	51	NUM
easat-5598	159	20	%	%	NOUN
easat-5598	159	21	female	female	ADJ
easat-5598	159	22	64.1	64.1	NUM
easat-5598	159	23	%	%	NOUN
easat-5598	159	24	male	male	NOUN
easat-5598	159	25	,	,	PUNCT
easat-5598	159	26	35.9	35.9	NUM
easat-5598	159	27	%	%	NOUN
easat-5598	159	28	female	female	ADJ
easat-5598	159	29	age	age	NOUN
easat-5598	159	30	<	<	X
easat-5598	159	31	25	25	NUM
easat-5598	159	32	:	:	SYM
easat-5598	159	33	38.2	38.2	NUM
easat-5598	159	34	%	%	NOUN
easat-5598	159	35	,	,	PUNCT
easat-5598	159	36	25	25	NUM
easat-5598	159	37	-	-	SYM
easat-5598	159	38	45	45	NUM
easat-5598	159	39	:	:	SYM
easat-5598	159	40	49.1	49.1	NUM
easat-5598	159	41	%	%	NOUN
easat-5598	159	42	,	,	PUNCT
easat-5598	159	43	>	>	PUNCT
easat-5598	159	44	45	45	NUM
easat-5598	159	45	:	:	SYM
easat-5598	159	46	12.7	12.7	NUM
easat-5598	159	47	%	%	NOUN
easat-5598	159	48	<	<	X
easat-5598	159	49	25	25	NUM
easat-5598	159	50	:	:	PUNCT
easat-5598	159	51	26.0	26.0	NUM
easat-5598	159	52	%	%	NOUN
easat-5598	159	53	,	,	PUNCT
easat-5598	159	54	25	25	NUM
easat-5598	159	55	-	-	SYM
easat-5598	159	56	45	45	NUM
easat-5598	159	57	:	:	PUNCT
easat-5598	159	58	73.5	73.5	NUM
easat-5598	159	59	%	%	NOUN
easat-5598	159	60	,	,	PUNCT
easat-5598	159	61	>	>	PUNCT
easat-5598	159	62	45	45	NUM
easat-5598	159	63	:	:	SYM
easat-5598	159	64	0.5	0.5	NUM
easat-5598	159	65	%	%	NOUN
easat-5598	159	66	position	position	NOUN
easat-5598	159	67	90	90	NUM
easat-5598	159	68	%	%	NOUN
easat-5598	159	69	frontline	frontline	NOUN
easat-5598	159	70	staff	staff	NOUN
easat-5598	159	71	,	,	PUNCT
easat-5598	159	72	9.8	9.8	NUM
easat-5598	159	73	%	%	NOUN
easat-5598	159	74	managerial	managerial	ADJ
easat-5598	159	75	roles	role	NOUN
easat-5598	159	76	n	n	CCONJ
easat-5598	159	77	/	/	SYM
easat-5598	159	78	a	a	DET
easat-5598	159	79	income	income	NOUN
easat-5598	159	80	n	n	CCONJ
easat-5598	159	81	/	/	SYM
easat-5598	159	82	a	a	DET
easat-5598	159	83	<	<	X
easat-5598	159	84	5	5	NUM
easat-5598	159	85	m	m	NOUN
easat-5598	159	86	vnd	vnd	NOUN
easat-5598	159	87	:	:	PUNCT
easat-5598	159	88	13.4	13.4	NUM
easat-5598	159	89	%	%	NOUN
easat-5598	159	90	,	,	PUNCT
easat-5598	159	91	>	>	PUNCT
easat-5598	159	92	10	10	NUM
easat-5598	159	93	m	m	NOUN
easat-5598	159	94	vnd	vnd	ADJ
easat-5598	159	95	:	:	PUNCT
easat-5598	159	96	73.5	73.5	NUM
easat-5598	159	97	%	%	NOUN
easat-5598	159	98	the	the	DET
easat-5598	159	99	majority	majority	NOUN
easat-5598	159	100	of	of	ADP
easat-5598	159	101	employees	employee	NOUN
easat-5598	159	102	were	be	AUX
easat-5598	159	103	frontline	frontline	NOUN
easat-5598	159	104	service	service	NOUN
easat-5598	159	105	workers	worker	NOUN
easat-5598	159	106	(	(	PUNCT
easat-5598	159	107	90	90	NUM
easat-5598	159	108	%	%	NOUN
easat-5598	159	109	)	)	PUNCT
easat-5598	159	110	,	,	PUNCT
easat-5598	159	111	while	while	SCONJ
easat-5598	159	112	customers	customer	NOUN
easat-5598	159	113	were	be	AUX
easat-5598	159	114	predominantly	predominantly	ADV
easat-5598	159	115	in	in	ADP
easat-5598	159	116	the	the	DET
easat-5598	159	117	25–45	25–45	NUM
easat-5598	159	118	age	age	NOUN
easat-5598	159	119	group	group	NOUN
easat-5598	159	120	(	(	PUNCT
easat-5598	159	121	73.5	73.5	NUM
easat-5598	159	122	%	%	NOUN
easat-5598	159	123	)	)	PUNCT
easat-5598	159	124	,	,	PUNCT
easat-5598	159	125	indicating	indicate	VERB
easat-5598	159	126	they	they	PRON
easat-5598	159	127	are	be	AUX
easat-5598	159	128	working	work	VERB
easat-5598	159	129	professionals	professional	NOUN
easat-5598	159	130	who	who	PRON
easat-5598	159	131	frequently	frequently	ADV
easat-5598	159	132	dine	dine	VERB
easat-5598	159	133	out	out	ADP
easat-5598	159	134	.	.	PUNCT
easat-5598	160	1	4.2	4.2	NUM
easat-5598	160	2	.	.	PUNCT
easat-5598	160	3	measurement	measurement	NOUN
easat-5598	160	4	model	model	PROPN
easat-5598	160	5	evaluation	evaluation	NOUN
easat-5598	160	6	the	the	DET
easat-5598	160	7	measurement	measurement	NOUN
easat-5598	160	8	model	model	NOUN
easat-5598	160	9	was	be	AUX
easat-5598	160	10	assessed	assess	VERB
easat-5598	160	11	through	through	ADP
easat-5598	160	12	construct	construct	NOUN
easat-5598	160	13	reliability	reliability	NOUN
easat-5598	160	14	,	,	PUNCT
easat-5598	160	15	convergent	convergent	NOUN
easat-5598	160	16	validity	validity	NOUN
easat-5598	160	17	,	,	PUNCT
easat-5598	160	18	and	and	CCONJ
easat-5598	160	19	discriminant	discriminant	ADJ
easat-5598	160	20	validity	validity	NOUN
easat-5598	160	21	using	use	VERB
easat-5598	160	22	pls	pls	NOUN
easat-5598	160	23	-	-	PUNCT
easat-5598	160	24	sem	sem	NOUN
easat-5598	160	25	(	(	PUNCT
easat-5598	160	26	smartpls	smartpls	NOUN
easat-5598	160	27	3	3	NUM
easat-5598	160	28	)	)	PUNCT
easat-5598	160	29	.	.	PUNCT
easat-5598	161	1	4.2.1	4.2.1	NOUN
easat-5598	161	2	.	.	PUNCT
easat-5598	162	1	reliability	reliability	NOUN
easat-5598	162	2	and	and	CCONJ
easat-5598	162	3	convergent	convergent	NOUN
easat-5598	162	4	validity	validity	NOUN
easat-5598	162	5	table	table	NOUN
easat-5598	162	6	3	3	NUM
easat-5598	162	7	presents	present	VERB
easat-5598	162	8	the	the	DET
easat-5598	162	9	results	result	NOUN
easat-5598	162	10	of	of	ADP
easat-5598	162	11	outer	outer	ADJ
easat-5598	162	12	loading	loading	NOUN
easat-5598	162	13	,	,	PUNCT
easat-5598	162	14	cronbach	cronbach	VERB
easat-5598	162	15	’s	’s	PART
easat-5598	162	16	alpha	alpha	NOUN
easat-5598	162	17	,	,	PUNCT
easat-5598	162	18	composite	composite	ADJ
easat-5598	162	19	reliability	reliability	NOUN
easat-5598	162	20	(	(	PUNCT
easat-5598	162	21	cr	cr	NOUN
easat-5598	162	22	)	)	PUNCT
easat-5598	162	23	,	,	PUNCT
easat-5598	162	24	and	and	CCONJ
easat-5598	162	25	average	average	ADJ
easat-5598	162	26	variance	variance	NOUN
easat-5598	162	27	extracted	extract	VERB
easat-5598	162	28	(	(	PUNCT
easat-5598	162	29	ave	ave	PROPN
easat-5598	162	30	)	)	PUNCT
easat-5598	162	31	,	,	PUNCT
easat-5598	162	32	confirming	confirm	VERB
easat-5598	162	33	that	that	SCONJ
easat-5598	162	34	all	all	DET
easat-5598	162	35	constructs	construct	NOUN
easat-5598	162	36	met	meet	VERB
easat-5598	162	37	the	the	DET
easat-5598	162	38	required	require	VERB
easat-5598	162	39	thresholds	threshold	NOUN
easat-5598	162	40	.	.	PUNCT
easat-5598	163	1	table	table	NOUN
easat-5598	163	2	3	3	NUM
easat-5598	163	3	.	.	PUNCT
easat-5598	164	1	reliability	reliability	NOUN
easat-5598	164	2	and	and	CCONJ
easat-5598	164	3	convergent	convergent	NOUN
easat-5598	164	4	validity	validity	NOUN
easat-5598	164	5	analysis	analysis	NOUN
easat-5598	164	6	construct	construct	VERB
easat-5598	164	7	outer	outer	ADJ
easat-5598	164	8	loading	loading	NOUN
easat-5598	164	9	(	(	PUNCT
easat-5598	164	10	≥	≥	NOUN
easat-5598	164	11	0.7	0.7	NUM
easat-5598	164	12	)	)	PUNCT
easat-5598	164	13	cronbach	cronbach	PROPN
easat-5598	164	14	’s	’s	PART
easat-5598	164	15	alpha	alpha	NOUN
easat-5598	164	16	(	(	PUNCT
easat-5598	164	17	≥	≥	NOUN
easat-5598	164	18	0.7	0.7	NUM
easat-5598	164	19	)	)	PUNCT
easat-5598	164	20	rho_a	rho_a	NOUN
easat-5598	164	21	(	(	PUNCT
easat-5598	164	22	≥	≥	NOUN
easat-5598	164	23	0.7	0.7	NUM
easat-5598	164	24	)	)	PUNCT
easat-5598	164	25	ave	ave	NOUN
easat-5598	164	26	(	(	PUNCT
easat-5598	164	27	≥	≥	NOUN
easat-5598	164	28	0.5	0.5	NUM
easat-5598	164	29	)	)	PUNCT
easat-5598	164	30	hygiene	hygiene	NOUN
easat-5598	164	31	(	(	PUNCT
easat-5598	164	32	higher	high	ADJ
easat-5598	164	33	-	-	PUNCT
easat-5598	164	34	order	order	NOUN
easat-5598	164	35	construct	construct	NOUN
easat-5598	164	36	)	)	PUNCT
easat-5598	164	37	0.557	0.557	NUM
easat-5598	164	38	0.912	0.912	NUM
easat-5598	164	39	causal	causal	ADJ
easat-5598	164	40	structure	structure	NOUN
easat-5598	164	41	does	do	AUX
easat-5598	164	42	not	not	PART
easat-5598	164	43	need	need	VERB
easat-5598	164	44	to	to	PART
easat-5598	164	45	be	be	AUX
easat-5598	164	46	evaluated	evaluate	VERB
easat-5598	164	47	.	.	PUNCT
easat-5598	165	1	motivator	motivator	NOUN
easat-5598	165	2	’s	’s	PART
easat-5598	165	3	(	(	PUNCT
easat-5598	165	4	higher	high	ADJ
easat-5598	165	5	-	-	PUNCT
easat-5598	165	6	order	order	NOUN
easat-5598	165	7	construct	construct	NOUN
easat-5598	165	8	)	)	PUNCT
easat-5598	165	9	0.686	0.686	NUM
easat-5598	165	10	0.895	0.895	NUM
easat-5598	165	11	cloy	cloy	NOUN
easat-5598	165	12	0.779	0.779	NUM
easat-5598	165	13	0.873	0.873	NUM
easat-5598	165	14	0.830	0.830	NUM
easat-5598	165	15	0.876	0.876	NUM
easat-5598	165	16	0.658	0.658	NUM
easat-5598	165	17	cx	cx	NOUN
easat-5598	165	18	0.740	0.740	NUM
easat-5598	165	19	0.876	0.876	NUM
easat-5598	165	20	0.821	0.821	NUM
easat-5598	165	21	0.831	0.831	NUM
easat-5598	165	22	0.651	0.651	NUM
easat-5598	165	23	eloy	eloy	NOUN
easat-5598	165	24	0.764	0.764	NUM
easat-5598	165	25	0.875	0.875	NUM
easat-5598	165	26	0.845	0.845	NUM
easat-5598	165	27	0.896	0.896	NUM
easat-5598	165	28	0.683	0.683	NUM
easat-5598	165	29	esat	esat	NOUN
easat-5598	165	30	0.723	0.723	NUM
easat-5598	165	31	0.903	0.903	NUM
easat-5598	165	32	0.777	0.777	NUM
easat-5598	165	33	0.869	0.869	NUM
easat-5598	165	34	0.690	0.690	NUM
easat-5598	165	35	all	all	DET
easat-5598	165	36	outer	outer	ADJ
easat-5598	165	37	loading	loading	NOUN
easat-5598	165	38	,	,	PUNCT
easat-5598	165	39	rho_a	rho_a	NOUN
easat-5598	165	40	,	,	PUNCT
easat-5598	165	41	and	and	CCONJ
easat-5598	165	42	cronbach	cronbach	VERB
easat-5598	165	43	’s	’s	PART
easat-5598	165	44	alpha	alpha	NOUN
easat-5598	165	45	values	value	NOUN
easat-5598	165	46	exceeded	exceed	VERB
easat-5598	165	47	0.70	0.70	NUM
easat-5598	165	48	,	,	PUNCT
easat-5598	165	49	indicating	indicate	VERB
easat-5598	165	50	high	high	ADJ
easat-5598	165	51	internal	internal	ADJ
easat-5598	165	52	reliability	reliability	NOUN
easat-5598	165	53	[	[	X
easat-5598	165	54	35	35	NUM
easat-5598	165	55	]	]	PUNCT
easat-5598	165	56	.	.	PUNCT
easat-5598	166	1	additionally	additionally	ADV
easat-5598	166	2	,	,	PUNCT
easat-5598	166	3	ave	ave	NOUN
easat-5598	166	4	values	value	NOUN
easat-5598	166	5	were	be	AUX
easat-5598	166	6	above	above	ADP
easat-5598	166	7	0.50	0.50	NUM
easat-5598	166	8	,	,	PUNCT
easat-5598	166	9	confirming	confirm	VERB
easat-5598	166	10	sufficient	sufficient	ADJ
easat-5598	166	11	convergent	convergent	NOUN
easat-5598	166	12	validity	validity	NOUN
easat-5598	166	13	.	.	PUNCT
easat-5598	167	1	4.2.2	4.2.2	X
easat-5598	167	2	.	.	PUNCT
easat-5598	168	1	discriminant	discriminant	ADJ
easat-5598	168	2	validity	validity	NOUN
easat-5598	168	3	discriminant	discriminant	ADJ
easat-5598	168	4	validity	validity	NOUN
easat-5598	168	5	was	be	AUX
easat-5598	168	6	tested	test	VERB
easat-5598	168	7	using	use	VERB
easat-5598	168	8	the	the	DET
easat-5598	168	9	heterotrait	heterotrait	ADJ
easat-5598	168	10	-	-	PUNCT
easat-5598	168	11	monotrait	monotrait	NOUN
easat-5598	168	12	ratio	ratio	NOUN
easat-5598	168	13	(	(	PUNCT
easat-5598	168	14	htmt	htmt	PROPN
easat-5598	168	15	)	)	PUNCT
easat-5598	168	16	,	,	PUNCT
easat-5598	168	17	with	with	ADP
easat-5598	168	18	all	all	DET
easat-5598	168	19	values	value	NOUN
easat-5598	168	20	below	below	ADP
easat-5598	168	21	the	the	DET
easat-5598	168	22	recommended	recommend	VERB
easat-5598	168	23	0.85	0.85	NUM
easat-5598	168	24	threshold	threshold	NOUN
easat-5598	168	25	(	(	PUNCT
easat-5598	168	26	table	table	NOUN
easat-5598	168	27	4	4	NUM
easat-5598	168	28	)	)	PUNCT
easat-5598	168	29	[	[	X
easat-5598	168	30	35	35	NUM
easat-5598	168	31	]	]	PUNCT
easat-5598	168	32	indicating	indicate	VERB
easat-5598	168	33	satisfactory	satisfactory	ADJ
easat-5598	168	34	discriminant	discriminant	ADJ
easat-5598	168	35	validity	validity	NOUN
easat-5598	168	36	.	.	PUNCT
easat-5598	169	1	table	table	NOUN
easat-5598	169	2	4	4	NUM
easat-5598	169	3	.	.	PUNCT
easat-5598	170	1	discriminant	discriminant	ADJ
easat-5598	170	2	validity	validity	NOUN
easat-5598	170	3	(	(	PUNCT
easat-5598	170	4	htmt	htmt	NOUN
easat-5598	170	5	values	value	NOUN
easat-5598	170	6	)	)	PUNCT
easat-5598	170	7	.	.	PUNCT
easat-5598	171	1	cloy	cloy	PROPN
easat-5598	171	2	cx	cx	PROPN
easat-5598	171	3	eloy	eloy	PROPN
easat-5598	171	4	esat	esat	PROPN
easat-5598	171	5	cloy	cloy	VERB
easat-5598	171	6	cx	cx	PROPN
easat-5598	171	7	0.750	0.750	NUM
easat-5598	171	8	eloy	eloy	NOUN
easat-5598	171	9	0.533	0.533	NUM
easat-5598	171	10	0.846	0.846	NUM
easat-5598	171	11	esat	esat	PROPN
easat-5598	171	12	0.496	0.496	NUM
easat-5598	171	13	0.844	0.844	NUM
easat-5598	171	14	0.792	0.792	NUM
easat-5598	171	15	1537	1537	NUM
easat-5598	171	16	edelweiss	edelweiss	PROPN
easat-5598	171	17	applied	apply	VERB
easat-5598	171	18	science	science	NOUN
easat-5598	171	19	and	and	CCONJ
easat-5598	171	20	technology	technology	NOUN
easat-5598	171	21	issn	issn	PROPN
easat-5598	171	22	:	:	PUNCT
easat-5598	171	23	2576	2576	NUM
easat-5598	171	24	-	-	SYM
easat-5598	171	25	8484	8484	NUM
easat-5598	171	26	vol	vol	NOUN
easat-5598	171	27	.	.	PROPN
easat-5598	172	1	9	9	NUM
easat-5598	172	2	,	,	PUNCT
easat-5598	172	3	no	no	INTJ
easat-5598	172	4	.	.	NOUN
easat-5598	173	1	3	3	NUM
easat-5598	173	2	:	:	PUNCT
easat-5598	173	3	1531	1531	NUM
easat-5598	173	4	-	-	SYM
easat-5598	173	5	1543	1543	NUM
easat-5598	173	6	,	,	PUNCT
easat-5598	173	7	2025	2025	NUM
easat-5598	173	8	doi	doi	NOUN
easat-5598	173	9	:	:	PUNCT
easat-5598	173	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	173	11	©	©	ADP
easat-5598	173	12	2025	2025	NUM
easat-5598	173	13	by	by	ADP
easat-5598	173	14	the	the	DET
easat-5598	173	15	authors	author	NOUN
easat-5598	173	16	;	;	PUNCT
easat-5598	173	17	licensee	licensee	PROPN
easat-5598	173	18	learning	learning	NOUN
easat-5598	173	19	gate	gate	NOUN
easat-5598	173	20	4.3	4.3	NUM
easat-5598	173	21	.	.	PUNCT
easat-5598	173	22	structural	structural	ADJ
easat-5598	173	23	model	model	NOUN
easat-5598	173	24	evaluation	evaluation	NOUN
easat-5598	174	1	the	the	DET
easat-5598	174	2	structural	structural	ADJ
easat-5598	174	3	model	model	NOUN
easat-5598	174	4	was	be	AUX
easat-5598	174	5	tested	test	VERB
easat-5598	174	6	using	use	VERB
easat-5598	174	7	path	path	NOUN
easat-5598	174	8	coefficients	coefficient	NOUN
easat-5598	174	9	(	(	PUNCT
easat-5598	174	10	β	β	NOUN
easat-5598	174	11	-	-	NOUN
easat-5598	174	12	values	value	NOUN
easat-5598	174	13	)	)	PUNCT
easat-5598	174	14	,	,	PUNCT
easat-5598	174	15	statistical	statistical	ADJ
easat-5598	174	16	significance	significance	NOUN
easat-5598	174	17	(	(	PUNCT
easat-5598	174	18	p	p	NOUN
easat-5598	174	19	-	-	PUNCT
easat-5598	174	20	values	value	NOUN
easat-5598	174	21	)	)	PUNCT
easat-5598	174	22	,	,	PUNCT
easat-5598	174	23	and	and	CCONJ
easat-5598	174	24	variance	variance	NOUN
easat-5598	174	25	explained	explain	VERB
easat-5598	174	26	(	(	PUNCT
easat-5598	174	27	r²	r²	NOUN
easat-5598	174	28	values	value	NOUN
easat-5598	174	29	)	)	PUNCT
easat-5598	174	30	shown	show	VERB
easat-5598	174	31	in	in	ADP
easat-5598	174	32	figure	figure	NOUN
easat-5598	174	33	2	2	NUM
easat-5598	174	34	are	be	AUX
easat-5598	174	35	extracted	extract	VERB
easat-5598	174	36	from	from	ADP
easat-5598	174	37	the	the	DET
easat-5598	174	38	pls	pls	PROPN
easat-5598	174	39	-	-	PUNCT
easat-5598	174	40	sem	sem	NOUN
easat-5598	174	41	algorithm	algorithm	NOUN
easat-5598	174	42	and	and	CCONJ
easat-5598	174	43	bootstrapping	bootstrappe	VERB
easat-5598	174	44	5000	5000	NUM
easat-5598	174	45	analysis	analysis	NOUN
easat-5598	174	46	results	result	NOUN
easat-5598	174	47	.	.	PUNCT
easat-5598	175	1	figure	figure	NOUN
easat-5598	175	2	2	2	NUM
easat-5598	175	3	.	.	PUNCT
easat-5598	175	4	structural	structural	ADJ
easat-5598	175	5	equation	equation	NOUN
easat-5598	175	6	model	model	NOUN
easat-5598	175	7	with	with	ADP
easat-5598	175	8	path	path	NOUN
easat-5598	175	9	and	and	CCONJ
easat-5598	175	10	r²	r²	NOUN
easat-5598	175	11	parameters	parameter	NOUN
easat-5598	175	12	.	.	PUNCT
easat-5598	176	1	as	as	SCONJ
easat-5598	176	2	illustrated	illustrate	VERB
easat-5598	176	3	in	in	ADP
easat-5598	176	4	figure	figure	NOUN
easat-5598	176	5	2	2	NUM
easat-5598	176	6	,	,	PUNCT
easat-5598	176	7	the	the	DET
easat-5598	176	8	r²	r²	NOUN
easat-5598	176	9	value	value	NOUN
easat-5598	176	10	for	for	ADP
easat-5598	176	11	cloy	cloy	NOUN
easat-5598	176	12	is	be	AUX
easat-5598	176	13	0.429	0.429	NUM
easat-5598	176	14	(	(	PUNCT
easat-5598	176	15	the	the	DET
easat-5598	176	16	lowest	low	ADJ
easat-5598	176	17	value	value	NOUN
easat-5598	176	18	)	)	PUNCT
easat-5598	176	19	,	,	PUNCT
easat-5598	176	20	indicating	indicate	VERB
easat-5598	176	21	that	that	SCONJ
easat-5598	176	22	42.9	42.9	NUM
easat-5598	176	23	%	%	NOUN
easat-5598	176	24	of	of	ADP
easat-5598	176	25	the	the	DET
easat-5598	176	26	variance	variance	NOUN
easat-5598	176	27	in	in	ADP
easat-5598	176	28	cloy	cloy	NOUN
easat-5598	176	29	is	be	AUX
easat-5598	176	30	accounted	account	VERB
easat-5598	176	31	for	for	ADP
easat-5598	176	32	by	by	ADP
easat-5598	176	33	the	the	DET
easat-5598	176	34	exogenous	exogenous	ADJ
easat-5598	176	35	variables	variable	NOUN
easat-5598	176	36	within	within	ADP
easat-5598	176	37	its	its	PRON
easat-5598	176	38	measurement	measurement	NOUN
easat-5598	176	39	scale	scale	NOUN
easat-5598	176	40	,	,	PUNCT
easat-5598	176	41	thereby	thereby	ADV
easat-5598	176	42	satisfying	satisfy	VERB
easat-5598	176	43	the	the	DET
easat-5598	176	44	structural	structural	ADJ
easat-5598	176	45	model	model	NOUN
easat-5598	176	46	requirements	requirement	NOUN
easat-5598	176	47	[	[	X
easat-5598	176	48	38	38	NUM
easat-5598	176	49	]	]	PUNCT
easat-5598	176	50	.	.	PUNCT
easat-5598	177	1	consequently	consequently	ADV
easat-5598	177	2	,	,	PUNCT
easat-5598	177	3	this	this	DET
easat-5598	177	4	research	research	NOUN
easat-5598	177	5	model	model	NOUN
easat-5598	177	6	exhibits	exhibit	VERB
easat-5598	177	7	moderate	moderate	ADJ
easat-5598	177	8	to	to	ADP
easat-5598	177	9	high	high	ADJ
easat-5598	177	10	explanatory	explanatory	ADJ
easat-5598	177	11	capacity	capacity	NOUN
easat-5598	177	12	for	for	ADP
easat-5598	177	13	the	the	DET
easat-5598	177	14	dependent	dependent	ADJ
easat-5598	177	15	variables	variable	NOUN
easat-5598	177	16	through	through	ADP
easat-5598	177	17	the	the	DET
easat-5598	177	18	exogenous	exogenous	ADJ
easat-5598	177	19	measurement	measurement	NOUN
easat-5598	177	20	scales	scale	NOUN
easat-5598	177	21	.	.	PUNCT
easat-5598	178	1	table	table	NOUN
easat-5598	178	2	5	5	NUM
easat-5598	178	3	.	.	PUNCT
easat-5598	179	1	results	result	NOUN
easat-5598	179	2	of	of	ADP
easat-5598	179	3	internal	internal	ADJ
easat-5598	179	4	vif	vif	NOUN
easat-5598	179	5	value	value	NOUN
easat-5598	179	6	.	.	PUNCT
easat-5598	180	1	cloy	cloy	PROPN
easat-5598	180	2	cx	cx	PROPN
easat-5598	180	3	eloy	eloy	PROPN
easat-5598	180	4	esat	esat	PROPN
easat-5598	180	5	cloy	cloy	PROPN
easat-5598	180	6	cx	cx	PROPN
easat-5598	180	7	2.540	2.540	NUM
easat-5598	180	8	eloy	eloy	PROPN
easat-5598	180	9	2.232	2.232	NUM
easat-5598	180	10	1.754	1.754	NUM
easat-5598	180	11	esat	esat	PROPN
easat-5598	180	12	2.205	2.205	NUM
easat-5598	180	13	1.754	1.754	NUM
easat-5598	180	14	1.000	1.000	NUM
easat-5598	180	15	hygiene	hygiene	NOUN
easat-5598	180	16	's	's	PART
easat-5598	180	17	1.819	1.819	NUM
easat-5598	180	18	motivator	motivator	NOUN
easat-5598	180	19	's	's	PART
easat-5598	180	20	1.819	1.819	NUM
easat-5598	180	21	as	as	SCONJ
easat-5598	180	22	shown	show	VERB
easat-5598	180	23	in	in	ADP
easat-5598	180	24	table	table	NOUN
easat-5598	180	25	5	5	NUM
easat-5598	180	26	,	,	PUNCT
easat-5598	180	27	the	the	DET
easat-5598	180	28	maximum	maximum	ADJ
easat-5598	180	29	inner	inner	ADJ
easat-5598	180	30	variance	variance	NOUN
easat-5598	180	31	inflation	inflation	NOUN
easat-5598	180	32	factor	factor	NOUN
easat-5598	180	33	(	(	PUNCT
easat-5598	180	34	vif	vif	NOUN
easat-5598	180	35	)	)	PUNCT
easat-5598	180	36	value	value	NOUN
easat-5598	180	37	is	be	AUX
easat-5598	180	38	2.54	2.54	NUM
easat-5598	180	39	,	,	PUNCT
easat-5598	180	40	which	which	PRON
easat-5598	180	41	is	be	AUX
easat-5598	180	42	below	below	ADP
easat-5598	180	43	the	the	DET
easat-5598	180	44	threshold	threshold	NOUN
easat-5598	180	45	of	of	ADP
easat-5598	180	46	3	3	NUM
easat-5598	180	47	.	.	PUNCT
easat-5598	181	1	this	this	PRON
easat-5598	181	2	suggests	suggest	VERB
easat-5598	181	3	that	that	SCONJ
easat-5598	181	4	the	the	DET
easat-5598	181	5	inner	inner	ADJ
easat-5598	181	6	structural	structural	ADJ
easat-5598	181	7	model	model	NOUN
easat-5598	181	8	does	do	AUX
easat-5598	181	9	not	not	PART
easat-5598	181	10	violate	violate	VERB
easat-5598	181	11	multicollinearity	multicollinearity	NOUN
easat-5598	181	12	assumptions	assumption	NOUN
easat-5598	181	13	.	.	PUNCT
easat-5598	182	1	therefore	therefore	ADV
easat-5598	182	2	,	,	PUNCT
easat-5598	182	3	the	the	DET
easat-5598	182	4	structural	structural	ADJ
easat-5598	182	5	model	model	NOUN
easat-5598	182	6	is	be	AUX
easat-5598	182	7	appropriate	appropriate	ADJ
easat-5598	182	8	for	for	ADP
easat-5598	182	9	evaluating	evaluate	VERB
easat-5598	182	10	causal	causal	ADJ
easat-5598	182	11	relationships	relationship	NOUN
easat-5598	182	12	[	[	X
easat-5598	182	13	35	35	NUM
easat-5598	182	14	]	]	PUNCT
easat-5598	182	15	.	.	PUNCT
easat-5598	183	1	the	the	DET
easat-5598	183	2	structural	structural	ADJ
easat-5598	183	3	model	model	NOUN
easat-5598	183	4	was	be	AUX
easat-5598	183	5	tested	test	VERB
easat-5598	183	6	using	use	VERB
easat-5598	183	7	path	path	NOUN
easat-5598	183	8	coefficients	coefficient	NOUN
easat-5598	183	9	(	(	PUNCT
easat-5598	183	10	β	β	NOUN
easat-5598	183	11	-	-	NOUN
easat-5598	183	12	values	value	NOUN
easat-5598	183	13	)	)	PUNCT
easat-5598	183	14	,	,	PUNCT
easat-5598	183	15	statistical	statistical	ADJ
easat-5598	183	16	significance	significance	NOUN
easat-5598	183	17	(	(	PUNCT
easat-5598	183	18	p	p	NOUN
easat-5598	183	19	-	-	PUNCT
easat-5598	183	20	values	value	NOUN
easat-5598	183	21	)	)	PUNCT
easat-5598	183	22	,	,	PUNCT
easat-5598	183	23	and	and	CCONJ
easat-5598	183	24	decision	decision	NOUN
easat-5598	183	25	.	.	PUNCT
easat-5598	184	1	the	the	DET
easat-5598	184	2	results	result	NOUN
easat-5598	184	3	of	of	ADP
easat-5598	184	4	structural	structural	ADJ
easat-5598	184	5	model	model	NOUN
easat-5598	184	6	path	path	NOUN
easat-5598	184	7	coefficients	coefficient	NOUN
easat-5598	184	8	(	(	PUNCT
easat-5598	184	9	table	table	NOUN
easat-5598	184	10	6	6	NUM
easat-5598	184	11	)	)	PUNCT
easat-5598	184	12	confirm	confirm	VERB
easat-5598	184	13	that	that	SCONJ
easat-5598	184	14	esat	esat	PROPN
easat-5598	184	15	does	do	AUX
easat-5598	184	16	not	not	PART
easat-5598	184	17	exert	exert	VERB
easat-5598	184	18	a	a	DET
easat-5598	184	19	direct	direct	ADJ
easat-5598	184	20	impact	impact	NOUN
easat-5598	184	21	on	on	ADP
easat-5598	184	22	cloy	cloy	NOUN
easat-5598	184	23	,	,	PUNCT
easat-5598	184	24	as	as	SCONJ
easat-5598	184	25	the	the	DET
easat-5598	184	26	p	p	NOUN
easat-5598	184	27	-	-	PUNCT
easat-5598	184	28	value	value	NOUN
easat-5598	184	29	of	of	ADP
easat-5598	184	30	0.389	0.389	NUM
easat-5598	184	31	exceeds	exceed	VERB
easat-5598	184	32	the	the	DET
easat-5598	184	33	0.05	0.05	NUM
easat-5598	184	34	threshold	threshold	NOUN
easat-5598	184	35	,	,	PUNCT
easat-5598	184	36	leading	lead	VERB
easat-5598	184	37	to	to	ADP
easat-5598	184	38	the	the	DET
easat-5598	184	39	rejection	rejection	NOUN
easat-5598	184	40	of	of	ADP
easat-5598	184	41	hypothesis	hypothesis	NOUN
easat-5598	184	42	h2	h2	NOUN
easat-5598	184	43	.	.	PUNCT
easat-5598	185	1	similarly	similarly	ADV
easat-5598	185	2	,	,	PUNCT
easat-5598	185	3	eloy	eloy	PROPN
easat-5598	185	4	fails	fail	VERB
easat-5598	185	5	to	to	PART
easat-5598	185	6	directly	directly	ADV
easat-5598	185	7	influence	influence	VERB
easat-5598	185	8	cloy	cloy	NOUN
easat-5598	185	9	(	(	PUNCT
easat-5598	185	10	p	p	X
easat-5598	185	11	=	=	PUNCT
easat-5598	185	12	0.490	0.490	NUM
easat-5598	185	13	>	>	SYM
easat-5598	185	14	0.05	0.05	NUM
easat-5598	185	15	)	)	PUNCT
easat-5598	185	16	,	,	PUNCT
easat-5598	185	17	1538	1538	NUM
easat-5598	185	18	edelweiss	edelweiss	PROPN
easat-5598	185	19	applied	apply	VERB
easat-5598	185	20	science	science	NOUN
easat-5598	185	21	and	and	CCONJ
easat-5598	185	22	technology	technology	NOUN
easat-5598	185	23	issn	issn	PROPN
easat-5598	185	24	:	:	PUNCT
easat-5598	185	25	2576	2576	NUM
easat-5598	185	26	-	-	SYM
easat-5598	185	27	8484	8484	NUM
easat-5598	185	28	vol	vol	NOUN
easat-5598	185	29	.	.	PROPN
easat-5598	186	1	9	9	NUM
easat-5598	186	2	,	,	PUNCT
easat-5598	186	3	no	no	INTJ
easat-5598	186	4	.	.	NOUN
easat-5598	187	1	3	3	NUM
easat-5598	187	2	:	:	PUNCT
easat-5598	187	3	1531	1531	NUM
easat-5598	187	4	-	-	SYM
easat-5598	187	5	1543	1543	NUM
easat-5598	187	6	,	,	PUNCT
easat-5598	187	7	2025	2025	NUM
easat-5598	187	8	doi	doi	NOUN
easat-5598	187	9	:	:	PUNCT
easat-5598	187	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	187	11	©	©	ADP
easat-5598	187	12	2025	2025	NUM
easat-5598	187	13	by	by	ADP
easat-5598	187	14	the	the	DET
easat-5598	187	15	authors	author	NOUN
easat-5598	187	16	;	;	PUNCT
easat-5598	187	17	licensee	licensee	PROPN
easat-5598	187	18	learning	learning	NOUN
easat-5598	187	19	gate	gate	NOUN
easat-5598	187	20	resulting	result	VERB
easat-5598	187	21	in	in	ADP
easat-5598	187	22	the	the	DET
easat-5598	187	23	rejection	rejection	NOUN
easat-5598	187	24	of	of	ADP
easat-5598	187	25	hypothesis	hypothesis	NOUN
easat-5598	187	26	h5b	h5b	PROPN
easat-5598	187	27	.	.	PUNCT
easat-5598	188	1	conversely	conversely	ADV
easat-5598	188	2	,	,	PUNCT
easat-5598	188	3	the	the	DET
easat-5598	188	4	direct	direct	ADJ
easat-5598	188	5	effects	effect	NOUN
easat-5598	188	6	of	of	ADP
easat-5598	188	7	hypotheses	hypothesis	NOUN
easat-5598	188	8	h1a	h1a	PROPN
easat-5598	188	9	,	,	PUNCT
easat-5598	188	10	h1b	h1b	PROPN
easat-5598	188	11	,	,	PUNCT
easat-5598	188	12	h3a	h3a	NOUN
easat-5598	188	13	,	,	PUNCT
easat-5598	188	14	h3b	h3b	X
easat-5598	188	15	,	,	PUNCT
easat-5598	188	16	h5a	h5a	NOUN
easat-5598	188	17	,	,	PUNCT
easat-5598	188	18	and	and	CCONJ
easat-5598	188	19	h5c	h5c	PROPN
easat-5598	188	20	were	be	AUX
easat-5598	188	21	supported	support	VERB
easat-5598	188	22	.	.	PUNCT
easat-5598	189	1	table	table	NOUN
easat-5598	189	2	6	6	NUM
easat-5598	189	3	.	.	PUNCT
easat-5598	190	1	structural	structural	ADJ
easat-5598	190	2	model	model	NOUN
easat-5598	190	3	path	path	PROPN
easat-5598	190	4	coefficients	coefficient	NOUN
easat-5598	190	5	.	.	PUNCT
easat-5598	191	1	direct	direct	ADJ
easat-5598	191	2	path	path	NOUN
easat-5598	191	3	and	and	CCONJ
easat-5598	191	4	hypothesis	hypothesis	NOUN
easat-5598	191	5	β	β	NOUN
easat-5598	191	6	-	-	NOUN
easat-5598	191	7	value	value	NOUN
easat-5598	191	8	t	t	NOUN
easat-5598	191	9	-	-	PUNCT
easat-5598	191	10	statistic	statistic	NOUN
easat-5598	191	11	p	p	NOUN
easat-5598	191	12	-	-	PUNCT
easat-5598	191	13	value	value	NOUN
easat-5598	191	14	decision	decision	NOUN
easat-5598	191	15	h1a	h1a	NOUN
easat-5598	191	16	motivator	motivator	NOUN
easat-5598	191	17	's	's	PART
easat-5598	191	18	-	-	PUNCT
easat-5598	191	19	>	>	X
easat-5598	191	20	esat	esat	PROPN
easat-5598	191	21	0.443	0.443	NUM
easat-5598	191	22	8.087	8.087	NUM
easat-5598	191	23	0.000	0.000	NUM
easat-5598	191	24	supported	support	VERB
easat-5598	191	25	h1b	h1b	PROPN
easat-5598	191	26	hygiene	hygiene	NOUN
easat-5598	191	27	's	's	PART
easat-5598	191	28	-	-	PUNCT
easat-5598	191	29	>	>	X
easat-5598	191	30	esat	esat	PROPN
easat-5598	191	31	0.378	0.378	NUM
easat-5598	191	32	6.983	6.983	NUM
easat-5598	191	33	0.000	0.000	NUM
easat-5598	191	34	supported	support	VERB
easat-5598	191	35	h3b	h3b	PUNCT
easat-5598	191	36	esat	esat	PROPN
easat-5598	191	37	-	-	PUNCT
easat-5598	191	38	>	>	PROPN
easat-5598	191	39	eloy	eloy	PROPN
easat-5598	191	40	0.656	0.656	NUM
easat-5598	191	41	19.496	19.496	NUM
easat-5598	191	42	0.000	0.000	NUM
easat-5598	191	43	supported	support	VERB
easat-5598	191	44	h3a	h3a	NOUN
easat-5598	191	45	esat	esat	PROPN
easat-5598	191	46	-	-	PUNCT
easat-5598	191	47	>	>	X
easat-5598	191	48	cx	cx	NOUN
easat-5598	191	49	0.422	0.422	NUM
easat-5598	191	50	5.781	5.781	NUM
easat-5598	191	51	0.000	0.000	NUM
easat-5598	191	52	supported	support	VERB
easat-5598	191	53	h2	h2	PROPN
easat-5598	191	54	esat	esat	PROPN
easat-5598	191	55	-	-	PUNCT
easat-5598	191	56	>	>	X
easat-5598	191	57	cloy	cloy	PROPN
easat-5598	191	58	-0.068	-0.068	PUNCT
easat-5598	191	59	0.863	0.863	NUM
easat-5598	191	60	0.389	0.389	NUM
easat-5598	191	61	not	not	PART
easat-5598	191	62	supported	support	VERB
easat-5598	191	63	h5a	h5a	PROPN
easat-5598	191	64	eloy	eloy	PROPN
easat-5598	191	65	-	-	PUNCT
easat-5598	191	66	>	>	X
easat-5598	191	67	cx	cx	NOUN
easat-5598	191	68	0.434	0.434	NUM
easat-5598	191	69	6.743	6.743	NUM
easat-5598	191	70	0.000	0.000	NUM
easat-5598	191	71	supported	support	VERB
easat-5598	191	72	h5b	h5b	PROPN
easat-5598	191	73	eloy	eloy	PROPN
easat-5598	191	74	-	-	PUNCT
easat-5598	191	75	>	>	X
easat-5598	191	76	cloy	cloy	PROPN
easat-5598	191	77	0.035	0.035	NUM
easat-5598	191	78	0.691	0.691	NUM
easat-5598	191	79	0.490	0.490	NUM
easat-5598	191	80	not	not	PART
easat-5598	191	81	supported	support	VERB
easat-5598	191	82	h5c	h5c	PROPN
easat-5598	191	83	cx	cx	PROPN
easat-5598	191	84	-	-	PUNCT
easat-5598	191	85	>	>	X
easat-5598	191	86	cloy	cloy	NOUN
easat-5598	191	87	0.677	0.677	NUM
easat-5598	191	88	7.966	7.966	NUM
easat-5598	191	89	0.000	0.000	NUM
easat-5598	191	90	supported	support	VERB
easat-5598	191	91	5	5	NUM
easat-5598	191	92	.	.	PUNCT
easat-5598	192	1	mediation	mediation	NOUN
easat-5598	192	2	analysis	analysis	NOUN
easat-5598	192	3	to	to	PART
easat-5598	192	4	further	far	ADV
easat-5598	192	5	explore	explore	VERB
easat-5598	192	6	mediation	mediation	NOUN
easat-5598	192	7	effects	effect	NOUN
easat-5598	192	8	,	,	PUNCT
easat-5598	192	9	bootstrapping	bootstrappe	VERB
easat-5598	192	10	with	with	SCONJ
easat-5598	192	11	5,000	5,000	NUM
easat-5598	192	12	resamples	resample	NOUN
easat-5598	192	13	was	be	AUX
easat-5598	192	14	conducted	conduct	VERB
easat-5598	192	15	to	to	PART
easat-5598	192	16	examine	examine	VERB
easat-5598	192	17	indirect	indirect	ADJ
easat-5598	192	18	effects	effect	NOUN
easat-5598	192	19	(	(	PUNCT
easat-5598	192	20	table	table	NOUN
easat-5598	192	21	7	7	NUM
easat-5598	192	22	)	)	PUNCT
easat-5598	192	23	,	,	PUNCT
easat-5598	192	24	following	follow	VERB
easat-5598	192	25	zhao	zhao	PROPN
easat-5598	192	26	,	,	PUNCT
easat-5598	192	27	et	et	PROPN
easat-5598	192	28	al	al	PROPN
easat-5598	192	29	.	.	PUNCT
easat-5598	193	1	[	[	X
easat-5598	193	2	39	39	NUM
easat-5598	193	3	]	]	PUNCT
easat-5598	193	4	and	and	CCONJ
easat-5598	193	5	nitzl	nitzl	NOUN
easat-5598	193	6	[	[	X
easat-5598	193	7	40	40	NUM
easat-5598	193	8	]	]	PUNCT
easat-5598	193	9	who	who	PRON
easat-5598	193	10	advocate	advocate	VERB
easat-5598	193	11	for	for	ADP
easat-5598	193	12	this	this	DET
easat-5598	193	13	method	method	NOUN
easat-5598	193	14	in	in	ADP
easat-5598	193	15	mediation	mediation	NOUN
easat-5598	193	16	analysis	analysis	NOUN
easat-5598	193	17	.	.	PUNCT
easat-5598	194	1	the	the	DET
easat-5598	194	2	results	result	NOUN
easat-5598	194	3	indicate	indicate	VERB
easat-5598	194	4	:	:	PUNCT
easat-5598	194	5	(	(	PUNCT
easat-5598	194	6	1	1	X
easat-5598	194	7	)	)	PUNCT
easat-5598	194	8	cx	cx	NOUN
easat-5598	194	9	fully	fully	ADV
easat-5598	194	10	mediates	mediate	VERB
easat-5598	194	11	the	the	DET
easat-5598	194	12	relationship	relationship	NOUN
easat-5598	194	13	between	between	ADP
easat-5598	194	14	esat	esat	PROPN
easat-5598	194	15	and	and	CCONJ
easat-5598	194	16	cloy	cloy	PROPN
easat-5598	194	17	.	.	PUNCT
easat-5598	195	1	the	the	DET
easat-5598	195	2	direct	direct	ADJ
easat-5598	195	3	effect	effect	NOUN
easat-5598	195	4	is	be	AUX
easat-5598	195	5	nonsignificant	nonsignificant	ADJ
easat-5598	195	6	(	(	PUNCT
easat-5598	195	7	p	p	X
easat-5598	195	8	=	=	NOUN
easat-5598	195	9	0.389	0.389	NUM
easat-5598	195	10	)	)	PUNCT
easat-5598	195	11	,	,	PUNCT
easat-5598	195	12	whereas	whereas	SCONJ
easat-5598	195	13	the	the	DET
easat-5598	195	14	indirect	indirect	ADJ
easat-5598	195	15	effect	effect	NOUN
easat-5598	195	16	via	via	ADP
easat-5598	195	17	cx	cx	PROPN
easat-5598	195	18	is	be	AUX
easat-5598	195	19	robust	robust	ADJ
easat-5598	195	20	(	(	PUNCT
easat-5598	195	21	β	β	X
easat-5598	195	22	=	=	SYM
easat-5598	195	23	0.285	0.285	NUM
easat-5598	195	24	,	,	PUNCT
easat-5598	195	25	p	p	X
easat-5598	195	26	<	<	X
easat-5598	195	27	0.001	0.001	NUM
easat-5598	195	28	)	)	PUNCT
easat-5598	195	29	.	.	PUNCT
easat-5598	196	1	thus	thus	ADV
easat-5598	196	2	,	,	PUNCT
easat-5598	196	3	hypothesis	hypothesis	NOUN
easat-5598	196	4	hm1	hm1	NOUN
easat-5598	196	5	is	be	AUX
easat-5598	196	6	supported	support	VERB
easat-5598	196	7	.	.	PUNCT
easat-5598	197	1	(	(	PUNCT
easat-5598	197	2	2	2	X
easat-5598	197	3	)	)	PUNCT
easat-5598	197	4	eloy	eloy	PROPN
easat-5598	197	5	does	do	AUX
easat-5598	197	6	not	not	PART
easat-5598	197	7	significantly	significantly	ADV
easat-5598	197	8	influence	influence	VERB
easat-5598	197	9	cloy	cloy	NOUN
easat-5598	197	10	(	(	PUNCT
easat-5598	197	11	table	table	NOUN
easat-5598	197	12	6	6	NUM
easat-5598	197	13	)	)	PUNCT
easat-5598	197	14	.	.	PUNCT
easat-5598	198	1	customer	customer	NOUN
easat-5598	198	2	interactions	interaction	NOUN
easat-5598	198	3	(	(	PUNCT
easat-5598	198	4	cx	cx	NOUN
easat-5598	198	5	)	)	PUNCT
easat-5598	198	6	(	(	PUNCT
easat-5598	198	7	β	β	X
easat-5598	198	8	=	=	PUNCT
easat-5598	198	9	0.294	0.294	NUM
easat-5598	198	10	,	,	PUNCT
easat-5598	198	11	p	p	X
easat-5598	198	12	<	<	X
easat-5598	198	13	0.001	0.001	NUM
easat-5598	198	14	)	)	PUNCT
easat-5598	198	15	demonstrate	demonstrate	VERB
easat-5598	198	16	a	a	DET
easat-5598	198	17	stronger	strong	ADJ
easat-5598	198	18	mediating	mediate	VERB
easat-5598	198	19	role	role	NOUN
easat-5598	198	20	compared	compare	VERB
easat-5598	198	21	to	to	ADP
easat-5598	198	22	employee	employee	NOUN
easat-5598	198	23	retention	retention	NOUN
easat-5598	198	24	(	(	PUNCT
easat-5598	198	25	eloy	eloy	PROPN
easat-5598	198	26	)	)	PUNCT
easat-5598	198	27	(	(	PUNCT
easat-5598	198	28	β	β	X
easat-5598	198	29	=	=	SYM
easat-5598	198	30	0.023	0.023	NUM
easat-5598	198	31	,	,	PUNCT
easat-5598	198	32	p	p	X
easat-5598	198	33	=	=	NOUN
easat-5598	198	34	0.494	0.494	NUM
easat-5598	198	35	)	)	PUNCT
easat-5598	198	36	.	.	PUNCT
easat-5598	199	1	consequently	consequently	ADV
easat-5598	199	2	,	,	PUNCT
easat-5598	199	3	hypothesis	hypothesis	NOUN
easat-5598	199	4	hm2	hm2	PROPN
easat-5598	199	5	is	be	AUX
easat-5598	199	6	supported	support	VERB
easat-5598	199	7	,	,	PUNCT
easat-5598	199	8	while	while	SCONJ
easat-5598	199	9	hm3	hm3	PROPN
easat-5598	199	10	is	be	AUX
easat-5598	199	11	rejected	reject	VERB
easat-5598	199	12	.	.	PUNCT
easat-5598	200	1	table	table	NOUN
easat-5598	200	2	7	7	NUM
easat-5598	200	3	.	.	PUNCT
easat-5598	200	4	mediation	mediation	NOUN
easat-5598	200	5	effects	effect	NOUN
easat-5598	200	6	.	.	PUNCT
easat-5598	201	1	mediation	mediation	NOUN
easat-5598	201	2	path	path	NOUN
easat-5598	201	3	and	and	CCONJ
easat-5598	201	4	hypothesis	hypothesis	NOUN
easat-5598	201	5	β	β	NOUN
easat-5598	201	6	-	-	NOUN
easat-5598	201	7	value	value	NOUN
easat-5598	201	8	t	t	NOUN
easat-5598	201	9	-	-	PUNCT
easat-5598	201	10	statistic	statistic	NOUN
easat-5598	201	11	p	p	NOUN
easat-5598	201	12	-	-	PUNCT
easat-5598	201	13	value	value	NOUN
easat-5598	201	14	decision	decision	NOUN
easat-5598	201	15	hm1	hm1	NOUN
easat-5598	201	16	esat	esat	PROPN
easat-5598	201	17	→	→	SYM
easat-5598	201	18	cx	cx	PROPN
easat-5598	201	19	→	→	SYM
easat-5598	201	20	cloy	cloy	VERB
easat-5598	201	21	0.285	0.285	NUM
easat-5598	201	22	4.393	4.393	NUM
easat-5598	201	23	0.000	0.000	NUM
easat-5598	201	24	full	full	ADJ
easat-5598	201	25	mediation	mediation	NOUN
easat-5598	201	26	hm2	hm2	PROPN
easat-5598	201	27	eloy	eloy	PROPN
easat-5598	201	28	→	→	SYM
easat-5598	201	29	cx	cx	PROPN
easat-5598	201	30	→	→	PUNCT
easat-5598	201	31	cloy	cloy	VERB
easat-5598	201	32	0.294	0.294	NUM
easat-5598	201	33	5.353	5.353	NUM
easat-5598	201	34	0.000	0.000	NUM
easat-5598	201	35	full	full	ADJ
easat-5598	201	36	mediation	mediation	NOUN
easat-5598	201	37	hm3	hm3	PROPN
easat-5598	201	38	esat	esat	PROPN
easat-5598	201	39	→	→	SYM
easat-5598	201	40	eloy	eloy	PROPN
easat-5598	201	41	→	→	SYM
easat-5598	201	42	cloy	cloy	VERB
easat-5598	201	43	0.023	0.023	NUM
easat-5598	201	44	0.685	0.685	NUM
easat-5598	201	45	0.494	0.494	NUM
easat-5598	201	46	not	not	PART
easat-5598	201	47	supported	support	VERB
easat-5598	201	48	findings	finding	NOUN
easat-5598	201	49	indicate	indicate	VERB
easat-5598	201	50	table	table	NOUN
easat-5598	201	51	7	7	NUM
easat-5598	201	52	:	:	PUNCT
easat-5598	201	53	(	(	PUNCT
easat-5598	201	54	1	1	X
easat-5598	201	55	)	)	PUNCT
easat-5598	201	56	cx	cx	PROPN
easat-5598	201	57	is	be	AUX
easat-5598	201	58	a	a	DET
easat-5598	201	59	full	full	ADJ
easat-5598	201	60	mediator	mediator	NOUN
easat-5598	201	61	between	between	ADP
easat-5598	201	62	esat	esat	PROPN
easat-5598	201	63	and	and	CCONJ
easat-5598	201	64	cloy	cloy	PROPN
easat-5598	201	65	.	.	PUNCT
easat-5598	202	1	(	(	PUNCT
easat-5598	202	2	2	2	X
easat-5598	202	3	)	)	PUNCT
easat-5598	202	4	eloy	eloy	PROPN
easat-5598	202	5	does	do	AUX
easat-5598	202	6	not	not	PART
easat-5598	202	7	mediate	mediate	VERB
easat-5598	202	8	the	the	DET
easat-5598	202	9	esat	esat	PROPN
easat-5598	202	10	-	-	PUNCT
easat-5598	202	11	cloy	cloy	PROPN
easat-5598	202	12	relationship	relationship	NOUN
easat-5598	202	13	,	,	PUNCT
easat-5598	202	14	suggesting	suggest	VERB
easat-5598	202	15	that	that	SCONJ
easat-5598	202	16	cx	cx	PROPN
easat-5598	202	17	is	be	AUX
easat-5598	202	18	a	a	DET
easat-5598	202	19	more	more	ADV
easat-5598	202	20	crucial	crucial	ADJ
easat-5598	202	21	mechanism	mechanism	NOUN
easat-5598	202	22	.	.	PUNCT
easat-5598	203	1	5.1	5.1	NUM
easat-5598	203	2	.	.	PUNCT
easat-5598	203	3	discussion	discussion	NOUN
easat-5598	203	4	of	of	ADP
easat-5598	203	5	findings	finding	NOUN
easat-5598	203	6	5.1.1	5.1.1	NUM
easat-5598	203	7	.	.	PUNCT
easat-5598	203	8	esat	esat	PROPN
easat-5598	203	9	and	and	CCONJ
easat-5598	203	10	cloy	cloy	VERB
easat-5598	203	11	a	a	DET
easat-5598	203	12	key	key	ADJ
easat-5598	203	13	finding	finding	NOUN
easat-5598	203	14	of	of	ADP
easat-5598	203	15	this	this	DET
easat-5598	203	16	study	study	NOUN
easat-5598	203	17	is	be	AUX
easat-5598	203	18	that	that	SCONJ
easat-5598	203	19	esat	esat	PROPN
easat-5598	203	20	does	do	AUX
easat-5598	203	21	not	not	PART
easat-5598	203	22	directly	directly	ADV
easat-5598	203	23	influence	influence	VERB
easat-5598	203	24	cloy	cloy	NOUN
easat-5598	203	25	(	(	PUNCT
easat-5598	203	26	β	β	X
easat-5598	203	27	=	=	PUNCT
easat-5598	203	28	-0.068	-0.068	NOUN
easat-5598	203	29	,	,	PUNCT
easat-5598	203	30	p	p	X
easat-5598	203	31	=	=	NOUN
easat-5598	203	32	0.389	0.389	NUM
easat-5598	203	33	)	)	PUNCT
easat-5598	203	34	.	.	PUNCT
easat-5598	204	1	instead	instead	ADV
easat-5598	204	2	,	,	PUNCT
easat-5598	204	3	cx	cx	PROPN
easat-5598	204	4	fully	fully	ADV
easat-5598	204	5	mediates	mediate	VERB
easat-5598	204	6	this	this	DET
easat-5598	204	7	relationship	relationship	NOUN
easat-5598	204	8	,	,	PUNCT
easat-5598	204	9	supporting	support	VERB
easat-5598	204	10	the	the	DET
easat-5598	204	11	spc	spc	PROPN
easat-5598	204	12	theory	theory	NOUN
easat-5598	204	13	and	and	CCONJ
easat-5598	204	14	similarity	similarity	NOUN
easat-5598	204	15	by	by	ADP
easat-5598	204	16	results	result	NOUN
easat-5598	204	17	of	of	ADP
easat-5598	204	18	previous	previous	ADJ
easat-5598	204	19	research	research	NOUN
easat-5598	204	20	that	that	PRON
easat-5598	204	21	assumed	assume	VERB
easat-5598	204	22	a	a	DET
easat-5598	204	23	direct	direct	ADJ
easat-5598	204	24	link	link	NOUN
easat-5598	204	25	between	between	ADP
easat-5598	204	26	satisfied	satisfied	ADJ
easat-5598	204	27	employees	employee	NOUN
easat-5598	204	28	and	and	CCONJ
easat-5598	204	29	loyal	loyal	ADJ
easat-5598	204	30	customers	customer	NOUN
easat-5598	204	31	[	[	X
easat-5598	204	32	1	1	NUM
easat-5598	204	33	,	,	PUNCT
easat-5598	204	34	3	3	NUM
easat-5598	204	35	]	]	PUNCT
easat-5598	204	36	.	.	PUNCT
easat-5598	205	1	comparison	comparison	NOUN
easat-5598	205	2	with	with	ADP
easat-5598	205	3	previous	previous	ADJ
easat-5598	205	4	research	research	NOUN
easat-5598	205	5	:	:	PUNCT
easat-5598	205	6	•	•	NUM
easat-5598	205	7	research	research	NOUN
easat-5598	205	8	has	have	AUX
easat-5598	205	9	shown	show	VERB
easat-5598	205	10	that	that	SCONJ
easat-5598	205	11	esat	esat	PROPN
easat-5598	205	12	indirectly	indirectly	ADV
easat-5598	205	13	influences	influence	VERB
easat-5598	205	14	cloy	cloy	VERB
easat-5598	205	15	through	through	ADP
easat-5598	205	16	customer	customer	NOUN
easat-5598	205	17	satisfaction	satisfaction	NOUN
easat-5598	205	18	in	in	ADP
easat-5598	205	19	family	family	NOUN
easat-5598	205	20	restaurants	restaurant	NOUN
easat-5598	205	21	in	in	ADP
easat-5598	205	22	south	south	PROPN
easat-5598	205	23	korea	korea	PROPN
easat-5598	205	24	,	,	PUNCT
easat-5598	205	25	suggesting	suggest	VERB
easat-5598	205	26	that	that	SCONJ
easat-5598	205	27	hierarchical	hierarchical	ADJ
easat-5598	205	28	workplace	workplace	NOUN
easat-5598	205	29	structures	structure	NOUN
easat-5598	205	30	may	may	AUX
easat-5598	205	31	play	play	VERB
easat-5598	205	32	a	a	DET
easat-5598	205	33	role	role	NOUN
easat-5598	205	34	in	in	ADP
easat-5598	205	35	shaping	shape	VERB
easat-5598	205	36	service	service	NOUN
easat-5598	205	37	quality	quality	NOUN
easat-5598	205	38	[	[	X
easat-5598	205	39	3	3	NUM
easat-5598	205	40	]	]	PUNCT
easat-5598	205	41	.	.	PUNCT
easat-5598	206	1	•	•	NUM
easat-5598	206	2	a	a	DET
easat-5598	206	3	european	european	ADJ
easat-5598	206	4	study	study	NOUN
easat-5598	206	5	further	far	ADV
easat-5598	206	6	supports	support	VERB
easat-5598	206	7	this	this	DET
easat-5598	206	8	finding	finding	NOUN
easat-5598	206	9	,	,	PUNCT
easat-5598	206	10	demonstrating	demonstrate	VERB
easat-5598	206	11	that	that	SCONJ
easat-5598	206	12	esat	esat	PROPN
easat-5598	206	13	indirectly	indirectly	ADV
easat-5598	206	14	impacts	impact	VERB
easat-5598	206	15	cloy	cloy	VERB
easat-5598	206	16	through	through	ADP
easat-5598	206	17	service	service	NOUN
easat-5598	206	18	quality	quality	NOUN
easat-5598	206	19	,	,	PUNCT
easat-5598	206	20	aligning	align	VERB
easat-5598	206	21	with	with	ADP
easat-5598	206	22	the	the	DET
easat-5598	206	23	results	result	NOUN
easat-5598	206	24	of	of	ADP
easat-5598	206	25	this	this	DET
easat-5598	206	26	study	study	NOUN
easat-5598	206	27	[	[	X
easat-5598	206	28	5	5	NUM
easat-5598	206	29	]	]	PUNCT
easat-5598	206	30	.	.	PUNCT
easat-5598	207	1	1539	1539	NUM
easat-5598	207	2	edelweiss	edelweiss	PROPN
easat-5598	207	3	applied	apply	VERB
easat-5598	207	4	science	science	NOUN
easat-5598	207	5	and	and	CCONJ
easat-5598	207	6	technology	technology	NOUN
easat-5598	207	7	issn	issn	PROPN
easat-5598	207	8	:	:	PUNCT
easat-5598	207	9	2576	2576	NUM
easat-5598	207	10	-	-	SYM
easat-5598	207	11	8484	8484	NUM
easat-5598	207	12	vol	vol	NOUN
easat-5598	207	13	.	.	PROPN
easat-5598	208	1	9	9	NUM
easat-5598	208	2	,	,	PUNCT
easat-5598	208	3	no	no	INTJ
easat-5598	208	4	.	.	NOUN
easat-5598	209	1	3	3	NUM
easat-5598	209	2	:	:	PUNCT
easat-5598	209	3	1531	1531	NUM
easat-5598	209	4	-	-	SYM
easat-5598	209	5	1543	1543	NUM
easat-5598	209	6	,	,	PUNCT
easat-5598	209	7	2025	2025	NUM
easat-5598	209	8	doi	doi	NOUN
easat-5598	209	9	:	:	PUNCT
easat-5598	209	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	209	11	©	©	ADP
easat-5598	209	12	2025	2025	NUM
easat-5598	209	13	by	by	ADP
easat-5598	209	14	the	the	DET
easat-5598	209	15	authors	author	NOUN
easat-5598	209	16	;	;	PUNCT
easat-5598	209	17	licensee	licensee	PROPN
easat-5598	209	18	learning	learning	NOUN
easat-5598	209	19	gate	gate	NOUN
easat-5598	209	20	5.2	5.2	NUM
easat-5598	209	21	.	.	PUNCT
easat-5598	210	1	the	the	DET
easat-5598	210	2	strong	strong	ADJ
easat-5598	210	3	influence	influence	NOUN
easat-5598	210	4	of	of	ADP
easat-5598	210	5	cx	cx	NOUN
easat-5598	210	6	our	our	PRON
easat-5598	210	7	study	study	NOUN
easat-5598	210	8	confirms	confirm	VERB
easat-5598	210	9	that	that	SCONJ
easat-5598	210	10	cx	cx	PROPN
easat-5598	210	11	is	be	AUX
easat-5598	210	12	the	the	DET
easat-5598	210	13	strongest	strong	ADJ
easat-5598	210	14	determinant	determinant	NOUN
easat-5598	210	15	of	of	ADP
easat-5598	210	16	cloy	cloy	NOUN
easat-5598	210	17	,	,	PUNCT
easat-5598	210	18	with	with	ADP
easat-5598	210	19	statistical	statistical	ADJ
easat-5598	210	20	evidence	evidence	NOUN
easat-5598	210	21	indicating	indicate	VERB
easat-5598	210	22	a	a	DET
easat-5598	210	23	full	full	ADJ
easat-5598	210	24	mediating	mediate	VERB
easat-5598	210	25	effect	effect	NOUN
easat-5598	210	26	(	(	PUNCT
easat-5598	210	27	β	β	X
easat-5598	210	28	=	=	SYM
easat-5598	210	29	0.677	0.677	NUM
easat-5598	210	30	,	,	PUNCT
easat-5598	210	31	p	p	X
easat-5598	210	32	<	<	X
easat-5598	210	33	0.001	0.001	NUM
easat-5598	210	34	)	)	PUNCT
easat-5598	210	35	(	(	PUNCT
easat-5598	210	36	see	see	VERB
easat-5598	210	37	table	table	NOUN
easat-5598	210	38	7	7	NUM
easat-5598	210	39	)	)	PUNCT
easat-5598	210	40	.	.	PUNCT
easat-5598	211	1	this	this	DET
easat-5598	211	2	finding	finding	NOUN
easat-5598	211	3	aligns	align	VERB
easat-5598	211	4	with	with	ADP
easat-5598	211	5	prior	prior	ADJ
easat-5598	211	6	research	research	NOUN
easat-5598	211	7	highlighting	highlight	VERB
easat-5598	211	8	the	the	DET
easat-5598	211	9	critical	critical	ADJ
easat-5598	211	10	role	role	NOUN
easat-5598	211	11	of	of	ADP
easat-5598	211	12	cx	cx	PROPN
easat-5598	211	13	in	in	ADP
easat-5598	211	14	enhancing	enhance	VERB
easat-5598	211	15	loyalty	loyalty	NOUN
easat-5598	211	16	outcomes	outcome	NOUN
easat-5598	211	17	,	,	PUNCT
easat-5598	211	18	as	as	SCONJ
easat-5598	211	19	enhanced	enhanced	ADJ
easat-5598	211	20	service	service	NOUN
easat-5598	211	21	interactions	interaction	NOUN
easat-5598	211	22	create	create	VERB
easat-5598	211	23	lasting	last	VERB
easat-5598	211	24	customer	customer	NOUN
easat-5598	211	25	engagement	engagement	NOUN
easat-5598	212	1	[	[	X
easat-5598	212	2	1	1	NUM
easat-5598	212	3	,	,	PUNCT
easat-5598	212	4	6	6	NUM
easat-5598	212	5	,	,	PUNCT
easat-5598	212	6	26	26	NUM
easat-5598	212	7	-	-	SYM
easat-5598	212	8	33	33	NUM
easat-5598	212	9	]	]	PUNCT
easat-5598	212	10	.	.	PUNCT
easat-5598	213	1	5.3	5.3	NUM
easat-5598	213	2	.	.	PUNCT
easat-5598	213	3	comparison	comparison	NOUN
easat-5598	213	4	with	with	ADP
easat-5598	213	5	previous	previous	ADJ
easat-5598	213	6	research	research	NOUN
easat-5598	213	7	•	•	ADP
easat-5598	213	8	the	the	DET
easat-5598	213	9	research	research	NOUN
easat-5598	213	10	suggests	suggest	VERB
easat-5598	213	11	that	that	SCONJ
easat-5598	213	12	cloy	cloy	VERB
easat-5598	213	13	emerges	emerge	VERB
easat-5598	213	14	from	from	ADP
easat-5598	213	15	the	the	DET
easat-5598	213	16	service	service	NOUN
easat-5598	213	17	interaction	interaction	NOUN
easat-5598	213	18	process	process	NOUN
easat-5598	213	19	,	,	PUNCT
easat-5598	213	20	wherein	wherein	SCONJ
easat-5598	213	21	esat	esat	PROPN
easat-5598	213	22	is	be	AUX
easat-5598	213	23	manifested	manifest	VERB
easat-5598	213	24	through	through	ADP
easat-5598	213	25	cx	cx	PROPN
easat-5598	213	26	,	,	PUNCT
easat-5598	213	27	indicating	indicate	VERB
easat-5598	213	28	that	that	SCONJ
easat-5598	213	29	cx	cx	PROPN
easat-5598	213	30	plays	play	VERB
easat-5598	213	31	a	a	DET
easat-5598	213	32	pivotal	pivotal	ADJ
easat-5598	213	33	role	role	NOUN
easat-5598	213	34	in	in	ADP
easat-5598	213	35	mediating	mediate	VERB
easat-5598	213	36	the	the	DET
easat-5598	213	37	impact	impact	NOUN
easat-5598	213	38	of	of	ADP
easat-5598	213	39	internal	internal	ADJ
easat-5598	213	40	operational	operational	ADJ
easat-5598	213	41	factors	factor	NOUN
easat-5598	213	42	on	on	ADP
easat-5598	213	43	customer	customer	NOUN
easat-5598	213	44	outcomes	outcome	NOUN
easat-5598	214	1	[	[	X
easat-5598	214	2	9	9	NUM
easat-5598	214	3	]	]	PUNCT
easat-5598	214	4	.	.	PUNCT
easat-5598	215	1	•	•	NUM
easat-5598	215	2	according	accord	VERB
easat-5598	215	3	to	to	ADP
easat-5598	215	4	the	the	DET
easat-5598	215	5	spc	spc	PROPN
easat-5598	215	6	framework	framework	NOUN
easat-5598	215	7	,	,	PUNCT
easat-5598	215	8	while	while	SCONJ
easat-5598	215	9	esat	esat	PROPN
easat-5598	215	10	can	can	AUX
easat-5598	215	11	influence	influence	VERB
easat-5598	215	12	cloy	cloy	VERB
easat-5598	215	13	directly	directly	ADV
easat-5598	215	14	,	,	PUNCT
easat-5598	215	15	its	its	PRON
easat-5598	215	16	primary	primary	ADJ
easat-5598	215	17	effect	effect	NOUN
easat-5598	215	18	is	be	AUX
easat-5598	215	19	channeled	channel	VERB
easat-5598	215	20	indirectly	indirectly	ADV
easat-5598	215	21	through	through	ADP
easat-5598	215	22	cx	cx	PROPN
easat-5598	215	23	,	,	PUNCT
easat-5598	215	24	encompassing	encompass	VERB
easat-5598	215	25	external	external	ADJ
easat-5598	215	26	service	service	NOUN
easat-5598	215	27	quality	quality	NOUN
easat-5598	215	28	and	and	CCONJ
easat-5598	215	29	customer	customer	NOUN
easat-5598	215	30	satisfaction	satisfaction	NOUN
easat-5598	215	31	[	[	X
easat-5598	215	32	1	1	NUM
easat-5598	215	33	]	]	PUNCT
easat-5598	215	34	.	.	PUNCT
easat-5598	216	1	this	this	PRON
easat-5598	216	2	supports	support	VERB
easat-5598	216	3	the	the	DET
easat-5598	216	4	notion	notion	NOUN
easat-5598	216	5	that	that	SCONJ
easat-5598	216	6	cx	cx	PROPN
easat-5598	216	7	serves	serve	VERB
easat-5598	216	8	as	as	ADP
easat-5598	216	9	a	a	DET
easat-5598	216	10	full	full	ADJ
easat-5598	216	11	mediator	mediator	NOUN
easat-5598	216	12	between	between	ADP
easat-5598	216	13	esat	esat	PROPN
easat-5598	216	14	and	and	CCONJ
easat-5598	216	15	cloy	cloy	PROPN
easat-5598	216	16	.	.	PUNCT
easat-5598	217	1	•	•	NUM
easat-5598	217	2	further	further	ADJ
easat-5598	217	3	studies	study	NOUN
easat-5598	217	4	explain	explain	VERB
easat-5598	217	5	that	that	SCONJ
easat-5598	217	6	esat	esat	PROPN
easat-5598	217	7	contributes	contribute	VERB
easat-5598	217	8	to	to	ADP
easat-5598	217	9	exceptional	exceptional	ADJ
easat-5598	217	10	cx	cx	NOUN
easat-5598	217	11	,	,	PUNCT
easat-5598	217	12	thereby	thereby	ADV
easat-5598	217	13	indirectly	indirectly	ADV
easat-5598	217	14	boosting	boost	VERB
easat-5598	217	15	cloy	cloy	NOUN
easat-5598	217	16	,	,	PUNCT
easat-5598	217	17	reinforcing	reinforce	VERB
easat-5598	217	18	the	the	DET
easat-5598	217	19	view	view	NOUN
easat-5598	217	20	that	that	SCONJ
easat-5598	217	21	cx	cx	PROPN
easat-5598	217	22	is	be	AUX
easat-5598	217	23	the	the	DET
easat-5598	217	24	key	key	ADJ
easat-5598	217	25	conduit	conduit	NOUN
easat-5598	217	26	through	through	ADP
easat-5598	217	27	which	which	PRON
easat-5598	217	28	employee	employee	NOUN
easat-5598	217	29	attitudes	attitude	NOUN
easat-5598	217	30	translate	translate	VERB
easat-5598	217	31	into	into	ADP
easat-5598	217	32	loyal	loyal	ADJ
easat-5598	217	33	customer	customer	NOUN
easat-5598	217	34	behavior	behavior	NOUN
easat-5598	218	1	[	[	X
easat-5598	218	2	6	6	NUM
easat-5598	218	3	,	,	PUNCT
easat-5598	218	4	26	26	NUM
easat-5598	218	5	]	]	PUNCT
easat-5598	218	6	.	.	PUNCT
easat-5598	219	1	•	•	NUM
easat-5598	219	2	additionally	additionally	ADV
easat-5598	219	3	,	,	PUNCT
easat-5598	219	4	variations	variation	NOUN
easat-5598	219	5	in	in	ADP
easat-5598	219	6	cx	cx	PROPN
easat-5598	219	7	have	have	AUX
easat-5598	219	8	been	be	AUX
easat-5598	219	9	shown	show	VERB
easat-5598	219	10	to	to	PART
easat-5598	219	11	significantly	significantly	ADV
easat-5598	219	12	affect	affect	VERB
easat-5598	219	13	cloy	cloy	NOUN
easat-5598	219	14	,	,	PUNCT
easat-5598	219	15	further	far	ADV
easat-5598	219	16	substantiating	substantiate	VERB
easat-5598	219	17	the	the	DET
easat-5598	219	18	full	full	ADJ
easat-5598	219	19	mediation	mediation	NOUN
easat-5598	219	20	role	role	NOUN
easat-5598	219	21	of	of	ADP
easat-5598	219	22	cx	cx	PROPN
easat-5598	220	1	[	[	X
easat-5598	220	2	29	29	NUM
easat-5598	220	3	,	,	PUNCT
easat-5598	220	4	30	30	NUM
easat-5598	220	5	]	]	PUNCT
easat-5598	220	6	.	.	PUNCT
easat-5598	221	1	5.4	5.4	NUM
easat-5598	221	2	.	.	PUNCT
easat-5598	221	3	practical	practical	ADJ
easat-5598	221	4	implications	implication	NOUN
easat-5598	221	5	•	•	ADP
easat-5598	221	6	the	the	DET
easat-5598	221	7	research	research	NOUN
easat-5598	221	8	underscores	underscore	VERB
easat-5598	221	9	that	that	SCONJ
easat-5598	221	10	outstanding	outstanding	ADJ
easat-5598	221	11	cx	cx	PROPN
easat-5598	221	12	begins	begin	VERB
easat-5598	221	13	with	with	ADP
easat-5598	221	14	exceptional	exceptional	ADJ
easat-5598	221	15	ex	ex	NOUN
easat-5598	221	16	,	,	PUNCT
easat-5598	221	17	emphasizing	emphasize	VERB
easat-5598	221	18	the	the	DET
easat-5598	221	19	practical	practical	ADJ
easat-5598	221	20	importance	importance	NOUN
easat-5598	221	21	of	of	ADP
easat-5598	221	22	focusing	focus	VERB
easat-5598	221	23	on	on	ADP
easat-5598	221	24	cx	cx	PROPN
easat-5598	221	25	as	as	ADP
easat-5598	221	26	a	a	DET
easat-5598	221	27	strategic	strategic	ADJ
easat-5598	221	28	approach	approach	NOUN
easat-5598	221	29	to	to	ADP
easat-5598	221	30	improving	improve	VERB
easat-5598	221	31	overall	overall	ADJ
easat-5598	221	32	business	business	NOUN
easat-5598	221	33	performance	performance	NOUN
easat-5598	221	34	[	[	X
easat-5598	221	35	27	27	NUM
easat-5598	221	36	]	]	PUNCT
easat-5598	221	37	.	.	PUNCT
easat-5598	222	1	finally	finally	ADV
easat-5598	222	2	,	,	PUNCT
easat-5598	222	3	by	by	ADP
easat-5598	222	4	recognizing	recognize	VERB
easat-5598	222	5	cx	cx	PROPN
easat-5598	222	6	as	as	ADP
easat-5598	222	7	the	the	DET
easat-5598	222	8	complete	complete	ADJ
easat-5598	222	9	mediator	mediator	NOUN
easat-5598	222	10	between	between	ADP
easat-5598	222	11	esat	esat	PROPN
easat-5598	222	12	and	and	CCONJ
easat-5598	222	13	cloy	cloy	PROPN
easat-5598	222	14	,	,	PUNCT
easat-5598	222	15	organizations	organization	NOUN
easat-5598	222	16	can	can	AUX
easat-5598	222	17	prioritize	prioritize	VERB
easat-5598	222	18	initiatives	initiative	NOUN
easat-5598	222	19	that	that	PRON
easat-5598	222	20	enhance	enhance	VERB
easat-5598	222	21	customer	customer	NOUN
easat-5598	222	22	interactions	interaction	NOUN
easat-5598	222	23	,	,	PUNCT
easat-5598	222	24	ultimately	ultimately	ADV
easat-5598	222	25	driving	drive	VERB
easat-5598	222	26	better	well	ADJ
easat-5598	222	27	business	business	NOUN
easat-5598	222	28	outcomes	outcome	NOUN
easat-5598	222	29	.	.	PUNCT
easat-5598	223	1	the	the	DET
easat-5598	223	2	findings	finding	NOUN
easat-5598	223	3	underscore	underscore	VERB
easat-5598	223	4	the	the	DET
easat-5598	223	5	necessity	necessity	NOUN
easat-5598	223	6	for	for	ADP
easat-5598	223	7	restaurants	restaurant	NOUN
easat-5598	223	8	to	to	PART
easat-5598	223	9	shift	shift	VERB
easat-5598	223	10	their	their	PRON
easat-5598	223	11	focus	focus	NOUN
easat-5598	223	12	from	from	ADP
easat-5598	223	13	purely	purely	ADV
easat-5598	223	14	transactional	transactional	ADJ
easat-5598	223	15	service	service	NOUN
easat-5598	223	16	models	model	NOUN
easat-5598	223	17	to	to	ADP
easat-5598	223	18	experience	experience	NOUN
easat-5598	223	19	-	-	PUNCT
easat-5598	223	20	driven	drive	VERB
easat-5598	223	21	engagement	engagement	NOUN
easat-5598	223	22	strategies	strategy	NOUN
easat-5598	223	23	.	.	PUNCT
easat-5598	224	1	5.5	5.5	NUM
easat-5598	224	2	.	.	PUNCT
easat-5598	225	1	the	the	DET
easat-5598	225	2	limited	limited	ADJ
easat-5598	225	3	influence	influence	NOUN
easat-5598	225	4	of	of	ADP
easat-5598	225	5	eloy	eloy	PROPN
easat-5598	225	6	interestingly	interestingly	ADV
easat-5598	225	7	,	,	PUNCT
easat-5598	225	8	eloy	eloy	PROPN
easat-5598	225	9	does	do	AUX
easat-5598	225	10	not	not	PART
easat-5598	225	11	have	have	VERB
easat-5598	225	12	a	a	DET
easat-5598	225	13	significant	significant	ADJ
easat-5598	225	14	direct	direct	ADJ
easat-5598	225	15	influence	influence	NOUN
easat-5598	225	16	on	on	ADP
easat-5598	225	17	cloy	cloy	NOUN
easat-5598	225	18	(	(	PUNCT
easat-5598	225	19	β	β	X
easat-5598	225	20	=	=	NOUN
easat-5598	225	21	0.035	0.035	NUM
easat-5598	225	22	,	,	PUNCT
easat-5598	225	23	p	p	X
easat-5598	225	24	=	=	PROPN
easat-5598	225	25	0.490	0.490	NUM
easat-5598	225	26	)	)	PUNCT
easat-5598	225	27	.	.	PUNCT
easat-5598	226	1	this	this	DET
easat-5598	226	2	finding	finding	NOUN
easat-5598	226	3	aligns	align	VERB
easat-5598	226	4	with	with	ADP
easat-5598	226	5	research	research	NOUN
easat-5598	226	6	emphasizing	emphasize	VERB
easat-5598	226	7	the	the	DET
easat-5598	226	8	importance	importance	NOUN
easat-5598	226	9	of	of	ADP
easat-5598	226	10	long	long	ADJ
easat-5598	226	11	-	-	PUNCT
easat-5598	226	12	term	term	NOUN
easat-5598	226	13	employee	employee	NOUN
easat-5598	226	14	retention	retention	NOUN
easat-5598	226	15	in	in	ADP
easat-5598	226	16	maintaining	maintain	VERB
easat-5598	226	17	service	service	NOUN
easat-5598	226	18	quality	quality	NOUN
easat-5598	226	19	[	[	X
easat-5598	226	20	1	1	NUM
easat-5598	226	21	]	]	PUNCT
easat-5598	226	22	.	.	PUNCT
easat-5598	227	1	•	•	NUM
easat-5598	227	2	research	research	NOUN
easat-5598	227	3	suggests	suggest	VERB
easat-5598	227	4	that	that	SCONJ
easat-5598	227	5	eloy	eloy	PROPN
easat-5598	227	6	enhances	enhance	VERB
easat-5598	227	7	service	service	NOUN
easat-5598	227	8	consistency	consistency	NOUN
easat-5598	227	9	,	,	PUNCT
easat-5598	227	10	leading	lead	VERB
easat-5598	227	11	to	to	ADP
easat-5598	227	12	greater	great	ADJ
easat-5598	227	13	cloy	cloy	NOUN
easat-5598	227	14	[	[	X
easat-5598	227	15	1	1	NUM
easat-5598	227	16	]	]	PUNCT
easat-5598	227	17	.	.	PUNCT
easat-5598	228	1	however	however	ADV
easat-5598	228	2	,	,	PUNCT
easat-5598	228	3	this	this	DET
easat-5598	228	4	study	study	NOUN
easat-5598	228	5	indicates	indicate	VERB
easat-5598	228	6	that	that	SCONJ
easat-5598	228	7	cloy	cloy	NOUN
easat-5598	228	8	is	be	AUX
easat-5598	228	9	more	more	ADV
easat-5598	228	10	dependent	dependent	ADJ
easat-5598	228	11	on	on	ADP
easat-5598	228	12	immediate	immediate	ADJ
easat-5598	228	13	service	service	NOUN
easat-5598	228	14	experiences	experience	NOUN
easat-5598	228	15	rather	rather	ADV
easat-5598	228	16	than	than	ADP
easat-5598	228	17	employee	employee	NOUN
easat-5598	228	18	tenure	tenure	NOUN
easat-5598	228	19	.	.	PUNCT
easat-5598	229	1	•	•	NUM
easat-5598	229	2	studies	study	NOUN
easat-5598	229	3	have	have	AUX
easat-5598	229	4	argued	argue	VERB
easat-5598	229	5	that	that	SCONJ
easat-5598	229	6	while	while	SCONJ
easat-5598	229	7	eloy	eloy	PROPN
easat-5598	229	8	exerts	exert	VERB
easat-5598	229	9	a	a	DET
easat-5598	229	10	positive	positive	ADJ
easat-5598	229	11	direct	direct	ADJ
easat-5598	229	12	effect	effect	NOUN
easat-5598	229	13	on	on	ADP
easat-5598	229	14	cloy	cloy	NOUN
easat-5598	229	15	,	,	PUNCT
easat-5598	229	16	its	its	PRON
easat-5598	229	17	impact	impact	NOUN
easat-5598	229	18	remains	remain	VERB
easat-5598	229	19	limited	limited	ADJ
easat-5598	229	20	.	.	PUNCT
easat-5598	230	1	this	this	PRON
easat-5598	230	2	is	be	AUX
easat-5598	230	3	likely	likely	ADJ
easat-5598	230	4	due	due	ADJ
easat-5598	230	5	to	to	ADP
easat-5598	230	6	customers	customer	NOUN
easat-5598	230	7	’	'	PUNCT
easat-5598	230	8	minimal	minimal	ADJ
easat-5598	230	9	direct	direct	ADJ
easat-5598	230	10	awareness	awareness	NOUN
easat-5598	230	11	of	of	ADP
easat-5598	230	12	eloy	eloy	PROPN
easat-5598	230	13	,	,	PUNCT
easat-5598	230	14	as	as	SCONJ
easat-5598	230	15	their	their	PRON
easat-5598	230	16	perceptions	perception	NOUN
easat-5598	230	17	are	be	AUX
easat-5598	230	18	more	more	ADV
easat-5598	230	19	strongly	strongly	ADV
easat-5598	230	20	shaped	shape	VERB
easat-5598	230	21	by	by	ADP
easat-5598	230	22	their	their	PRON
easat-5598	230	23	overall	overall	ADJ
easat-5598	230	24	cx	cx	NOUN
easat-5598	231	1	[	[	X
easat-5598	231	2	6	6	NUM
easat-5598	231	3	]	]	PUNCT
easat-5598	231	4	.	.	PUNCT
easat-5598	232	1	consequently	consequently	ADV
easat-5598	232	2	,	,	PUNCT
easat-5598	232	3	the	the	DET
easat-5598	232	4	mediating	mediate	VERB
easat-5598	232	5	role	role	NOUN
easat-5598	232	6	of	of	ADP
easat-5598	232	7	cx	cx	PROPN
easat-5598	232	8	becomes	become	VERB
easat-5598	232	9	more	more	ADV
easat-5598	232	10	pronounced	pronounced	ADJ
easat-5598	232	11	,	,	PUNCT
easat-5598	232	12	whereby	whereby	SCONJ
easat-5598	232	13	improvements	improvement	NOUN
easat-5598	232	14	in	in	ADP
easat-5598	232	15	eloy	eloy	PROPN
easat-5598	232	16	indirectly	indirectly	ADV
easat-5598	232	17	foster	foster	VERB
easat-5598	232	18	greater	great	ADJ
easat-5598	232	19	cloy	cloy	NOUN
easat-5598	232	20	through	through	ADP
easat-5598	232	21	enhanced	enhance	VERB
easat-5598	232	22	cx	cx	PROPN
easat-5598	232	23	.	.	PUNCT
easat-5598	233	1	empirical	empirical	ADJ
easat-5598	233	2	evidence	evidence	NOUN
easat-5598	233	3	supporting	support	VERB
easat-5598	233	4	this	this	DET
easat-5598	233	5	modest	modest	ADJ
easat-5598	233	6	direct	direct	ADJ
easat-5598	233	7	relationship	relationship	NOUN
easat-5598	233	8	indicates	indicate	VERB
easat-5598	233	9	a	a	DET
easat-5598	233	10	small	small	ADJ
easat-5598	233	11	positive	positive	ADJ
easat-5598	233	12	effect	effect	NOUN
easat-5598	233	13	(	(	PUNCT
easat-5598	233	14	β	β	X
easat-5598	233	15	=	=	SYM
easat-5598	233	16	0.22	0.22	NUM
easat-5598	233	17	,	,	PUNCT
easat-5598	233	18	p	p	X
easat-5598	233	19	<	<	X
easat-5598	233	20	0.05	0.05	NUM
easat-5598	233	21	)	)	PUNCT
easat-5598	234	1	[	[	X
easat-5598	234	2	23	23	NUM
easat-5598	234	3	]	]	PUNCT
easat-5598	234	4	.	.	PUNCT
easat-5598	235	1	these	these	DET
easat-5598	235	2	findings	finding	NOUN
easat-5598	235	3	suggest	suggest	VERB
easat-5598	235	4	that	that	SCONJ
easat-5598	235	5	restaurant	restaurant	NOUN
easat-5598	235	6	managers	manager	NOUN
easat-5598	235	7	should	should	AUX
easat-5598	235	8	prioritize	prioritize	VERB
easat-5598	235	9	service	service	NOUN
easat-5598	235	10	quality	quality	NOUN
easat-5598	235	11	training	training	NOUN
easat-5598	235	12	and	and	CCONJ
easat-5598	235	13	employee	employee	NOUN
easat-5598	235	14	-	-	PUNCT
easat-5598	235	15	customer	customer	NOUN
easat-5598	235	16	engagement	engagement	NOUN
easat-5598	235	17	strategies	strategy	NOUN
easat-5598	235	18	rather	rather	ADV
easat-5598	235	19	than	than	ADP
easat-5598	235	20	relying	rely	VERB
easat-5598	235	21	solely	solely	ADV
easat-5598	235	22	on	on	ADP
easat-5598	235	23	employee	employee	NOUN
easat-5598	235	24	retention	retention	NOUN
easat-5598	235	25	policies	policy	NOUN
easat-5598	235	26	.	.	PUNCT
easat-5598	236	1	5.6	5.6	NUM
easat-5598	236	2	.	.	PUNCT
easat-5598	237	1	the	the	DET
easat-5598	237	2	influence	influence	NOUN
easat-5598	237	3	of	of	ADP
easat-5598	237	4	motivator	motivator	NOUN
easat-5598	237	5	’s	’s	PART
easat-5598	237	6	vs.	vs.	X
easat-5598	237	7	hygiene	hygiene	NOUN
easat-5598	237	8	’s	’s	X
easat-5598	237	9	in	in	ADP
easat-5598	237	10	esat	esat	PROPN
easat-5598	237	11	this	this	DET
easat-5598	237	12	study	study	NOUN
easat-5598	237	13	reinforces	reinforce	VERB
easat-5598	237	14	herzberg	herzberg	PROPN
easat-5598	237	15	’s	’s	PART
easat-5598	237	16	two	two	NUM
easat-5598	237	17	-	-	PUNCT
easat-5598	237	18	factor	factor	NOUN
easat-5598	237	19	theory	theory	NOUN
easat-5598	237	20	by	by	ADP
easat-5598	237	21	demonstrating	demonstrate	VERB
easat-5598	237	22	that	that	SCONJ
easat-5598	237	23	motivators	motivator	NOUN
easat-5598	237	24	—	—	PUNCT
easat-5598	237	25	including	include	VERB
easat-5598	237	26	achievement	achievement	NOUN
easat-5598	237	27	,	,	PUNCT
easat-5598	237	28	recognition	recognition	NOUN
easat-5598	237	29	,	,	PUNCT
easat-5598	237	30	the	the	DET
easat-5598	237	31	work	work	NOUN
easat-5598	237	32	itself	itself	PRON
easat-5598	237	33	,	,	PUNCT
easat-5598	237	34	responsibility	responsibility	NOUN
easat-5598	237	35	,	,	PUNCT
easat-5598	237	36	and	and	CCONJ
easat-5598	237	37	opportunities	opportunity	NOUN
easat-5598	237	38	for	for	ADP
easat-5598	237	39	growth	growth	NOUN
easat-5598	237	40	—	—	PUNCT
easat-5598	237	41	exert	exert	VERB
easat-5598	237	42	a	a	DET
easat-5598	237	43	1540	1540	NUM
easat-5598	237	44	edelweiss	edelweiss	PROPN
easat-5598	237	45	applied	apply	VERB
easat-5598	237	46	science	science	NOUN
easat-5598	237	47	and	and	CCONJ
easat-5598	237	48	technology	technology	NOUN
easat-5598	237	49	issn	issn	PROPN
easat-5598	237	50	:	:	PUNCT
easat-5598	237	51	2576	2576	NUM
easat-5598	237	52	-	-	SYM
easat-5598	237	53	8484	8484	NUM
easat-5598	237	54	vol	vol	NOUN
easat-5598	237	55	.	.	PROPN
easat-5598	238	1	9	9	NUM
easat-5598	238	2	,	,	PUNCT
easat-5598	238	3	no	no	INTJ
easat-5598	238	4	.	.	NOUN
easat-5598	239	1	3	3	NUM
easat-5598	239	2	:	:	PUNCT
easat-5598	239	3	1531	1531	NUM
easat-5598	239	4	-	-	SYM
easat-5598	239	5	1543	1543	NUM
easat-5598	239	6	,	,	PUNCT
easat-5598	239	7	2025	2025	NUM
easat-5598	239	8	doi	doi	NOUN
easat-5598	239	9	:	:	PUNCT
easat-5598	239	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	239	11	©	©	ADP
easat-5598	239	12	2025	2025	NUM
easat-5598	239	13	by	by	ADP
easat-5598	239	14	the	the	DET
easat-5598	239	15	authors	author	NOUN
easat-5598	239	16	;	;	PUNCT
easat-5598	239	17	licensee	licensee	PROPN
easat-5598	239	18	learning	learning	NOUN
easat-5598	239	19	gate	gate	NOUN
easat-5598	239	20	significantly	significantly	ADV
easat-5598	239	21	stronger	strong	ADJ
easat-5598	239	22	influence	influence	NOUN
easat-5598	239	23	on	on	ADP
easat-5598	239	24	esat	esat	PROPN
easat-5598	239	25	than	than	ADP
easat-5598	239	26	hygiene	hygiene	NOUN
easat-5598	239	27	factors	factor	NOUN
easat-5598	239	28	,	,	PUNCT
easat-5598	239	29	which	which	PRON
easat-5598	239	30	encompass	encompass	VERB
easat-5598	239	31	company	company	NOUN
easat-5598	239	32	policies	policy	NOUN
easat-5598	239	33	,	,	PUNCT
easat-5598	239	34	supervision	supervision	NOUN
easat-5598	239	35	,	,	PUNCT
easat-5598	239	36	salary	salary	NOUN
easat-5598	239	37	,	,	PUNCT
easat-5598	239	38	interpersonal	interpersonal	ADJ
easat-5598	239	39	relations	relation	NOUN
easat-5598	239	40	,	,	PUNCT
easat-5598	239	41	and	and	CCONJ
easat-5598	239	42	working	working	NOUN
easat-5598	239	43	conditions	condition	NOUN
easat-5598	239	44	.	.	PUNCT
easat-5598	240	1	specifically	specifically	ADV
easat-5598	240	2	,	,	PUNCT
easat-5598	240	3	the	the	DET
easat-5598	240	4	relationship	relationship	NOUN
easat-5598	240	5	between	between	ADP
easat-5598	240	6	motivators	motivator	NOUN
easat-5598	240	7	and	and	CCONJ
easat-5598	240	8	esat	esat	PROPN
easat-5598	240	9	was	be	AUX
easat-5598	240	10	found	find	VERB
easat-5598	240	11	to	to	PART
easat-5598	240	12	be	be	AUX
easat-5598	240	13	β	β	X
easat-5598	240	14	=	=	NOUN
easat-5598	240	15	0.443	0.443	NUM
easat-5598	240	16	(	(	PUNCT
easat-5598	240	17	p	p	X
easat-5598	240	18	<	<	X
easat-5598	240	19	0.01	0.01	NUM
easat-5598	240	20	)	)	PUNCT
easat-5598	240	21	,	,	PUNCT
easat-5598	240	22	while	while	SCONJ
easat-5598	240	23	the	the	DET
easat-5598	240	24	corresponding	corresponding	ADJ
easat-5598	240	25	effect	effect	NOUN
easat-5598	240	26	of	of	ADP
easat-5598	240	27	hygiene	hygiene	NOUN
easat-5598	240	28	factors	factor	NOUN
easat-5598	240	29	on	on	ADP
easat-5598	240	30	esat	esat	PROPN
easat-5598	240	31	was	be	AUX
easat-5598	240	32	β	β	X
easat-5598	240	33	=	=	SYM
easat-5598	240	34	0.378	0.378	NUM
easat-5598	240	35	(	(	PUNCT
easat-5598	240	36	p	p	X
easat-5598	240	37	<	<	X
easat-5598	240	38	0.01	0.01	NUM
easat-5598	240	39	)	)	PUNCT
easat-5598	240	40	.	.	PUNCT
easat-5598	241	1	this	this	PRON
easat-5598	241	2	suggests	suggest	VERB
easat-5598	241	3	that	that	SCONJ
easat-5598	241	4	restaurant	restaurant	NOUN
easat-5598	241	5	managers	manager	NOUN
easat-5598	241	6	should	should	AUX
easat-5598	241	7	emphasize	emphasize	VERB
easat-5598	241	8	career	career	NOUN
easat-5598	241	9	progression	progression	NOUN
easat-5598	241	10	and	and	CCONJ
easat-5598	241	11	recognition	recognition	NOUN
easat-5598	241	12	to	to	PART
easat-5598	241	13	enhance	enhance	VERB
easat-5598	241	14	job	job	NOUN
easat-5598	241	15	satisfaction	satisfaction	NOUN
easat-5598	241	16	rather	rather	ADV
easat-5598	241	17	than	than	ADP
easat-5598	241	18	focusing	focus	VERB
easat-5598	241	19	solely	solely	ADV
easat-5598	241	20	on	on	ADP
easat-5598	241	21	salary	salary	NOUN
easat-5598	241	22	adjustments	adjustment	NOUN
easat-5598	241	23	.	.	PUNCT
easat-5598	242	1	although	although	SCONJ
easat-5598	242	2	the	the	DET
easat-5598	242	3	influence	influence	NOUN
easat-5598	242	4	of	of	ADP
easat-5598	242	5	motivators	motivator	NOUN
easat-5598	242	6	is	be	AUX
easat-5598	242	7	more	more	ADV
easat-5598	242	8	pronounced	pronounce	VERB
easat-5598	242	9	,	,	PUNCT
easat-5598	242	10	these	these	DET
easat-5598	242	11	results	result	NOUN
easat-5598	242	12	highlight	highlight	VERB
easat-5598	242	13	the	the	DET
easat-5598	242	14	necessity	necessity	NOUN
easat-5598	242	15	of	of	ADP
easat-5598	242	16	considering	consider	VERB
easat-5598	242	17	both	both	DET
easat-5598	242	18	factors	factor	NOUN
easat-5598	242	19	in	in	ADP
easat-5598	242	20	strategic	strategic	ADJ
easat-5598	242	21	planning	planning	NOUN
easat-5598	242	22	to	to	PART
easat-5598	242	23	enhance	enhance	VERB
easat-5598	242	24	esat	esat	PROPN
easat-5598	242	25	.	.	PUNCT
easat-5598	243	1	these	these	DET
easat-5598	243	2	findings	finding	NOUN
easat-5598	243	3	align	align	VERB
easat-5598	243	4	with	with	ADP
easat-5598	243	5	previous	previous	ADJ
easat-5598	243	6	research	research	NOUN
easat-5598	243	7	confirming	confirm	VERB
easat-5598	243	8	the	the	DET
easat-5598	243	9	importance	importance	NOUN
easat-5598	243	10	of	of	ADP
easat-5598	243	11	herzberg	herzberg	PROPN
easat-5598	243	12	’s	’s	PART
easat-5598	243	13	framework	framework	NOUN
easat-5598	243	14	in	in	ADP
easat-5598	243	15	job	job	NOUN
easat-5598	243	16	satisfaction	satisfaction	NOUN
easat-5598	243	17	studies	study	NOUN
easat-5598	243	18	[	[	X
easat-5598	243	19	17	17	NUM
easat-5598	243	20	-	-	SYM
easat-5598	243	21	21	21	NUM
easat-5598	243	22	]	]	PUNCT
easat-5598	243	23	.	.	PUNCT
easat-5598	244	1	6	6	X
easat-5598	244	2	.	.	X
easat-5598	244	3	conclusion	conclusion	NOUN
easat-5598	244	4	and	and	CCONJ
easat-5598	244	5	managerial	managerial	ADJ
easat-5598	244	6	implications	implication	NOUN
easat-5598	244	7	6.1	6.1	NUM
easat-5598	244	8	.	.	PUNCT
easat-5598	245	1	conclusion	conclusion	NOUN
easat-5598	245	2	this	this	DET
easat-5598	245	3	study	study	NOUN
easat-5598	245	4	,	,	PUNCT
easat-5598	245	5	grounded	ground	VERB
easat-5598	245	6	in	in	ADP
easat-5598	245	7	herzberg	herzberg	PROPN
easat-5598	245	8	’s	’s	PART
easat-5598	245	9	two	two	NUM
easat-5598	245	10	-	-	PUNCT
easat-5598	245	11	factor	factor	NOUN
easat-5598	245	12	theory	theory	NOUN
easat-5598	245	13	and	and	CCONJ
easat-5598	245	14	the	the	DET
easat-5598	245	15	spc	spc	PROPN
easat-5598	245	16	framework	framework	NOUN
easat-5598	245	17	,	,	PUNCT
easat-5598	245	18	investigates	investigate	VERB
easat-5598	245	19	the	the	DET
easat-5598	245	20	relationship	relationship	NOUN
easat-5598	245	21	between	between	ADP
easat-5598	245	22	esat	esat	PROPN
easat-5598	245	23	and	and	CCONJ
easat-5598	245	24	cloy	cloy	VERB
easat-5598	245	25	in	in	ADP
easat-5598	245	26	the	the	DET
easat-5598	245	27	traditional	traditional	ADJ
easat-5598	245	28	restaurant	restaurant	NOUN
easat-5598	245	29	industry	industry	NOUN
easat-5598	245	30	in	in	ADP
easat-5598	245	31	hcmc	hcmc	PROPN
easat-5598	245	32	,	,	PUNCT
easat-5598	245	33	vietnam	vietnam	PROPN
easat-5598	245	34	.	.	PUNCT
easat-5598	246	1	the	the	DET
easat-5598	246	2	findings	finding	NOUN
easat-5598	246	3	highlight	highlight	VERB
easat-5598	246	4	the	the	DET
easat-5598	246	5	critical	critical	ADJ
easat-5598	246	6	mediating	mediate	VERB
easat-5598	246	7	role	role	NOUN
easat-5598	246	8	of	of	ADP
easat-5598	246	9	cx	cx	PROPN
easat-5598	246	10	while	while	SCONJ
easat-5598	246	11	revealing	reveal	VERB
easat-5598	246	12	that	that	SCONJ
easat-5598	246	13	eloy	eloy	PROPN
easat-5598	246	14	does	do	AUX
easat-5598	246	15	not	not	PART
easat-5598	246	16	significantly	significantly	ADV
easat-5598	246	17	mediate	mediate	VERB
easat-5598	246	18	this	this	DET
easat-5598	246	19	relationship	relationship	NOUN
easat-5598	246	20	.	.	PUNCT
easat-5598	247	1	additionally	additionally	ADV
easat-5598	247	2	,	,	PUNCT
easat-5598	247	3	motivator	motivator	NOUN
easat-5598	247	4	’s	’s	PART
easat-5598	247	5	exert	exert	VERB
easat-5598	247	6	a	a	DET
easat-5598	247	7	stronger	strong	ADJ
easat-5598	247	8	influence	influence	NOUN
easat-5598	247	9	on	on	ADP
easat-5598	247	10	esat	esat	PROPN
easat-5598	247	11	than	than	ADP
easat-5598	247	12	hygiene	hygiene	NOUN
easat-5598	247	13	’s	’s	ADV
easat-5598	247	14	,	,	PUNCT
easat-5598	247	15	underscoring	underscore	VERB
easat-5598	247	16	the	the	DET
easat-5598	247	17	need	need	NOUN
easat-5598	247	18	for	for	ADP
easat-5598	247	19	effective	effective	ADJ
easat-5598	247	20	human	human	ADJ
easat-5598	247	21	resource	resource	NOUN
easat-5598	247	22	strategies	strategy	NOUN
easat-5598	247	23	and	and	CCONJ
easat-5598	247	24	cx	cx	NOUN
easat-5598	247	25	optimization	optimization	NOUN
easat-5598	247	26	to	to	PART
easat-5598	247	27	enhance	enhance	VERB
easat-5598	247	28	cloy	cloy	NOUN
easat-5598	247	29	.	.	PUNCT
easat-5598	248	1	6.2	6.2	NUM
easat-5598	248	2	.	.	PUNCT
easat-5598	249	1	managerial	managerial	ADJ
easat-5598	249	2	implications	implication	NOUN
easat-5598	249	3	6.2.1	6.2.1	NOUN
easat-5598	249	4	.	.	PUNCT
easat-5598	250	1	enhancing	enhance	VERB
easat-5598	250	2	human	human	ADJ
easat-5598	250	3	resource	resource	NOUN
easat-5598	250	4	strategies	strategy	NOUN
easat-5598	250	5	findings	finding	NOUN
easat-5598	250	6	indicate	indicate	VERB
easat-5598	250	7	that	that	DET
easat-5598	250	8	motivator	motivator	NOUN
easat-5598	250	9	’s	’s	PART
easat-5598	250	10	play	play	VERB
easat-5598	250	11	a	a	DET
easat-5598	250	12	more	more	ADV
easat-5598	250	13	significant	significant	ADJ
easat-5598	250	14	role	role	NOUN
easat-5598	250	15	than	than	ADP
easat-5598	250	16	hygiene	hygiene	NOUN
easat-5598	250	17	’s	’s	X
easat-5598	250	18	in	in	ADP
easat-5598	250	19	shaping	shape	VERB
easat-5598	250	20	esat	esat	PROPN
easat-5598	250	21	.	.	PUNCT
easat-5598	251	1	as	as	SCONJ
easat-5598	251	2	shown	show	VERB
easat-5598	251	3	in	in	ADP
easat-5598	251	4	table	table	NOUN
easat-5598	251	5	8	8	NUM
easat-5598	251	6	,	,	PUNCT
easat-5598	251	7	the	the	DET
easat-5598	251	8	highest	high	ADJ
easat-5598	251	9	-	-	PUNCT
easat-5598	251	10	impact	impact	NOUN
easat-5598	251	11	factors	factor	NOUN
easat-5598	251	12	were	be	AUX
easat-5598	251	13	responsibility	responsibility	NOUN
easat-5598	251	14	(	(	PUNCT
easat-5598	251	15	m.response	m.response	NOUN
easat-5598	251	16	,	,	PUNCT
easat-5598	251	17	mean	mean	NOUN
easat-5598	251	18	=	=	NUM
easat-5598	251	19	4.020	4.020	NUM
easat-5598	251	20	)	)	PUNCT
easat-5598	251	21	,	,	PUNCT
easat-5598	251	22	job	job	NOUN
easat-5598	251	23	nature	nature	NOUN
easat-5598	251	24	(	(	PUNCT
easat-5598	251	25	m.workitself	m.workitself	PRON
easat-5598	251	26	,	,	PUNCT
easat-5598	251	27	mean	mean	VERB
easat-5598	251	28	=	=	NOUN
easat-5598	251	29	4.007	4.007	NUM
easat-5598	251	30	)	)	PUNCT
easat-5598	251	31	,	,	PUNCT
easat-5598	251	32	and	and	CCONJ
easat-5598	251	33	career	career	NOUN
easat-5598	251	34	advancement	advancement	NOUN
easat-5598	251	35	(	(	PUNCT
easat-5598	251	36	m.promotion	m.promotion	NOUN
easat-5598	251	37	,	,	PUNCT
easat-5598	251	38	mean	mean	NOUN
easat-5598	251	39	=	=	NOUN
easat-5598	251	40	3.913	3.913	NUM
easat-5598	251	41	)	)	PUNCT
easat-5598	251	42	.	.	PUNCT
easat-5598	252	1	table	table	NOUN
easat-5598	252	2	8	8	NUM
easat-5598	252	3	.	.	PUNCT
easat-5598	253	1	impact	impact	NOUN
easat-5598	253	2	of	of	ADP
easat-5598	253	3	motivator	motivator	NOUN
easat-5598	253	4	’s	’s	PART
easat-5598	253	5	and	and	CCONJ
easat-5598	253	6	hygiene	hygiene	NOUN
easat-5598	253	7	’s	’s	X
easat-5598	253	8	on	on	ADP
easat-5598	253	9	esat	esat	PROPN
easat-5598	253	10	.	.	PUNCT
easat-5598	254	1	factor	factor	NOUN
easat-5598	254	2	type	type	NOUN
easat-5598	254	3	indicator	indicator	NOUN
easat-5598	254	4	mean	mean	NOUN
easat-5598	254	5	value	value	NOUN
easat-5598	254	6	hygiene	hygiene	NOUN
easat-5598	254	7	's	's	PART
easat-5598	254	8	h.conditions	h.condition	NOUN
easat-5598	254	9	3,785	3,785	NUM
easat-5598	254	10	h.policy	h.policy	NOUN
easat-5598	254	11	3,868	3,868	NUM
easat-5598	254	12	h.relationship	h.relationship	NOUN
easat-5598	254	13	3,809	3,809	NUM
easat-5598	254	14	h.salary	h.salary	NOUN
easat-5598	254	15	3,614	3,614	NUM
easat-5598	254	16	motivator	motivator	NOUN
easat-5598	254	17	's	's	PART
easat-5598	254	18	m.promotion	m.promotion	NOUN
easat-5598	254	19	3,913	3,913	NUM
easat-5598	254	20	m.recognition	m.recognition	NOUN
easat-5598	254	21	3,588	3,588	NUM
easat-5598	254	22	m.response	m.response	NOUN
easat-5598	254	23	(	(	PUNCT
easat-5598	254	24	responsibility	responsibility	NOUN
easat-5598	254	25	)	)	PUNCT
easat-5598	254	26	4,020	4,020	NUM
easat-5598	254	27	m.workitself	m.workitself	PRON
easat-5598	254	28	4,007	4,007	NUM
easat-5598	254	29	7	7	NUM
easat-5598	254	30	.	.	PUNCT
easat-5598	255	1	recommendations	recommendation	NOUN
easat-5598	255	2	•	•	ADV
easat-5598	255	3	implement	implement	VERB
easat-5598	255	4	structured	structured	ADJ
easat-5598	255	5	career	career	NOUN
easat-5598	255	6	development	development	NOUN
easat-5598	255	7	programs	program	NOUN
easat-5598	255	8	to	to	PART
easat-5598	255	9	improve	improve	VERB
easat-5598	255	10	employee	employee	NOUN
easat-5598	255	11	retention	retention	NOUN
easat-5598	255	12	.	.	PUNCT
easat-5598	256	1	•	•	NUM
easat-5598	256	2	foster	foster	VERB
easat-5598	256	3	a	a	DET
easat-5598	256	4	culture	culture	NOUN
easat-5598	256	5	of	of	ADP
easat-5598	256	6	recognition	recognition	NOUN
easat-5598	256	7	and	and	CCONJ
easat-5598	256	8	empowerment	empowerment	NOUN
easat-5598	256	9	,	,	PUNCT
easat-5598	256	10	allowing	allow	VERB
easat-5598	256	11	employees	employee	NOUN
easat-5598	256	12	to	to	PART
easat-5598	256	13	take	take	VERB
easat-5598	256	14	greater	great	ADJ
easat-5598	256	15	ownership	ownership	NOUN
easat-5598	256	16	of	of	ADP
easat-5598	256	17	their	their	PRON
easat-5598	256	18	roles	role	NOUN
easat-5598	256	19	.	.	PUNCT
easat-5598	257	1	•	•	NUM
easat-5598	257	2	provide	provide	VERB
easat-5598	257	3	regular	regular	ADJ
easat-5598	257	4	training	training	NOUN
easat-5598	257	5	programs	program	NOUN
easat-5598	257	6	focused	focus	VERB
easat-5598	257	7	on	on	ADP
easat-5598	257	8	service	service	NOUN
easat-5598	257	9	excellence	excellence	NOUN
easat-5598	257	10	,	,	PUNCT
easat-5598	257	11	particularly	particularly	ADV
easat-5598	257	12	in	in	ADP
easat-5598	257	13	customer	customer	NOUN
easat-5598	257	14	interaction	interaction	NOUN
easat-5598	257	15	skills	skill	NOUN
easat-5598	257	16	.	.	PUNCT
easat-5598	258	1	7.1	7.1	NUM
easat-5598	258	2	.	.	PUNCT
easat-5598	259	1	optimizing	optimize	VERB
easat-5598	259	2	cx	cx	PROPN
easat-5598	259	3	cx	cx	PROPN
easat-5598	259	4	emerged	emerge	VERB
easat-5598	259	5	as	as	ADP
easat-5598	259	6	the	the	DET
easat-5598	259	7	strongest	strong	ADJ
easat-5598	259	8	desterminant	desterminant	NOUN
easat-5598	259	9	of	of	ADP
easat-5598	259	10	cloy	cloy	NOUN
easat-5598	259	11	(	(	PUNCT
easat-5598	259	12	β	β	X
easat-5598	259	13	=	=	SYM
easat-5598	259	14	0.677	0.677	NUM
easat-5598	259	15	,	,	PUNCT
easat-5598	259	16	p	p	X
easat-5598	259	17	<	<	X
easat-5598	259	18	0.001	0.001	NUM
easat-5598	259	19	)	)	PUNCT
easat-5598	259	20	.	.	PUNCT
easat-5598	260	1	given	give	VERB
easat-5598	260	2	its	its	PRON
easat-5598	260	3	full	full	ADJ
easat-5598	260	4	mediation	mediation	NOUN
easat-5598	260	5	effect	effect	NOUN
easat-5598	260	6	,	,	PUNCT
easat-5598	260	7	managerial	managerial	ADJ
easat-5598	260	8	focus	focus	NOUN
easat-5598	260	9	should	should	AUX
easat-5598	260	10	shift	shift	VERB
easat-5598	260	11	toward	toward	ADP
easat-5598	260	12	enhancing	enhance	VERB
easat-5598	260	13	service	service	NOUN
easat-5598	260	14	interactions	interaction	NOUN
easat-5598	260	15	and	and	CCONJ
easat-5598	260	16	creating	create	VERB
easat-5598	260	17	personalized	personalized	ADJ
easat-5598	260	18	dining	dining	NOUN
easat-5598	260	19	experiences	experience	NOUN
easat-5598	260	20	.	.	PUNCT
easat-5598	261	1	recommendations	recommendation	NOUN
easat-5598	261	2	:	:	PUNCT
easat-5598	261	3	•	•	NUM
easat-5598	261	4	design	design	NOUN
easat-5598	261	5	immersive	immersive	NOUN
easat-5598	261	6	and	and	CCONJ
easat-5598	261	7	engaging	engage	VERB
easat-5598	261	8	service	service	NOUN
easat-5598	261	9	environments	environment	NOUN
easat-5598	261	10	that	that	PRON
easat-5598	261	11	go	go	VERB
easat-5598	261	12	beyond	beyond	ADP
easat-5598	261	13	basic	basic	ADJ
easat-5598	261	14	service	service	NOUN
easat-5598	261	15	delivery	delivery	NOUN
easat-5598	261	16	.	.	PUNCT
easat-5598	262	1	1541	1541	NUM
easat-5598	262	2	edelweiss	edelweiss	PROPN
easat-5598	262	3	applied	apply	VERB
easat-5598	262	4	science	science	NOUN
easat-5598	262	5	and	and	CCONJ
easat-5598	262	6	technology	technology	NOUN
easat-5598	262	7	issn	issn	PROPN
easat-5598	262	8	:	:	PUNCT
easat-5598	262	9	2576	2576	NUM
easat-5598	262	10	-	-	SYM
easat-5598	262	11	8484	8484	NUM
easat-5598	262	12	vol	vol	NOUN
easat-5598	262	13	.	.	PROPN
easat-5598	263	1	9	9	NUM
easat-5598	263	2	,	,	PUNCT
easat-5598	263	3	no	no	INTJ
easat-5598	263	4	.	.	NOUN
easat-5598	264	1	3	3	NUM
easat-5598	264	2	:	:	PUNCT
easat-5598	264	3	1531	1531	NUM
easat-5598	264	4	-	-	SYM
easat-5598	264	5	1543	1543	NUM
easat-5598	264	6	,	,	PUNCT
easat-5598	264	7	2025	2025	NUM
easat-5598	264	8	doi	doi	NOUN
easat-5598	264	9	:	:	PUNCT
easat-5598	264	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	264	11	©	©	ADP
easat-5598	264	12	2025	2025	NUM
easat-5598	264	13	by	by	ADP
easat-5598	264	14	the	the	DET
easat-5598	264	15	authors	author	NOUN
easat-5598	264	16	;	;	PUNCT
easat-5598	264	17	licensee	licensee	PROPN
easat-5598	264	18	learning	learning	NOUN
easat-5598	264	19	gate	gate	NOUN
easat-5598	264	20	•	•	NOUN
easat-5598	264	21	leverage	leverage	NOUN
easat-5598	264	22	digital	digital	ADJ
easat-5598	264	23	feedback	feedback	NOUN
easat-5598	264	24	mechanisms	mechanism	NOUN
easat-5598	264	25	(	(	PUNCT
easat-5598	264	26	e.g.	e.g.	ADV
easat-5598	264	27	,	,	PUNCT
easat-5598	264	28	qr	qr	NOUN
easat-5598	264	29	-	-	PUNCT
easat-5598	264	30	based	base	VERB
easat-5598	264	31	surveys	survey	NOUN
easat-5598	264	32	)	)	PUNCT
easat-5598	264	33	to	to	PART
easat-5598	264	34	continuously	continuously	ADV
easat-5598	264	35	refine	refine	VERB
easat-5598	264	36	customer	customer	NOUN
easat-5598	264	37	interactions	interaction	NOUN
easat-5598	264	38	.	.	PUNCT
easat-5598	265	1	•	•	NUM
easat-5598	265	2	train	train	NOUN
easat-5598	265	3	employees	employee	NOUN
easat-5598	265	4	in	in	ADP
easat-5598	265	5	emotional	emotional	ADJ
easat-5598	265	6	intelligence	intelligence	NOUN
easat-5598	265	7	and	and	CCONJ
easat-5598	265	8	personalized	personalized	ADJ
easat-5598	265	9	customer	customer	NOUN
easat-5598	265	10	engagement	engagement	NOUN
easat-5598	265	11	to	to	PART
easat-5598	265	12	enhance	enhance	VERB
easat-5598	265	13	perceived	perceive	VERB
easat-5598	265	14	service	service	NOUN
easat-5598	265	15	quality	quality	NOUN
easat-5598	265	16	.	.	PUNCT
easat-5598	266	1	7.2	7.2	NUM
easat-5598	266	2	.	.	PUNCT
easat-5598	267	1	rethinking	rethink	VERB
easat-5598	267	2	eloy	eloy	NOUN
easat-5598	267	3	strategies	strategy	NOUN
easat-5598	267	4	unlike	unlike	ADP
easat-5598	267	5	previous	previous	ADJ
easat-5598	267	6	studies	study	NOUN
easat-5598	267	7	,	,	PUNCT
easat-5598	267	8	this	this	DET
easat-5598	267	9	research	research	NOUN
easat-5598	267	10	did	do	AUX
easat-5598	267	11	not	not	PART
easat-5598	267	12	find	find	VERB
easat-5598	267	13	a	a	DET
easat-5598	267	14	direct	direct	ADJ
easat-5598	267	15	or	or	CCONJ
easat-5598	267	16	mediating	mediate	VERB
easat-5598	267	17	effect	effect	NOUN
easat-5598	267	18	of	of	ADP
easat-5598	267	19	eloy	eloy	PROPN
easat-5598	267	20	on	on	ADP
easat-5598	267	21	cloy	cloy	PROPN
easat-5598	267	22	.	.	PUNCT
easat-5598	268	1	this	this	PRON
easat-5598	268	2	suggests	suggest	VERB
easat-5598	268	3	that	that	SCONJ
easat-5598	268	4	merely	merely	ADV
easat-5598	268	5	retaining	retain	VERB
easat-5598	268	6	employees	employee	NOUN
easat-5598	268	7	is	be	AUX
easat-5598	268	8	insufficient	insufficient	ADJ
easat-5598	268	9	;	;	PUNCT
easat-5598	268	10	instead	instead	ADV
easat-5598	268	11	,	,	PUNCT
easat-5598	268	12	the	the	DET
easat-5598	268	13	focus	focus	NOUN
easat-5598	268	14	should	should	AUX
easat-5598	268	15	be	be	AUX
easat-5598	268	16	on	on	ADP
easat-5598	268	17	enhancing	enhance	VERB
easat-5598	268	18	employee	employee	NOUN
easat-5598	268	19	-	-	PUNCT
easat-5598	268	20	customer	customer	NOUN
easat-5598	268	21	engagement	engagement	NOUN
easat-5598	268	22	quality	quality	NOUN
easat-5598	268	23	.	.	PUNCT
easat-5598	269	1	recommendations	recommendation	NOUN
easat-5598	269	2	:	:	PUNCT
easat-5598	269	3	•	•	NOUN
easat-5598	269	4	incentivize	incentivize	VERB
easat-5598	269	5	frontline	frontline	NOUN
easat-5598	269	6	employees	employee	NOUN
easat-5598	269	7	based	base	VERB
easat-5598	269	8	on	on	ADP
easat-5598	269	9	customer	customer	NOUN
easat-5598	269	10	satisfaction	satisfaction	NOUN
easat-5598	269	11	metrics	metric	NOUN
easat-5598	269	12	rather	rather	ADV
easat-5598	269	13	than	than	ADP
easat-5598	269	14	tenure	tenure	NOUN
easat-5598	269	15	.	.	PUNCT
easat-5598	270	1	•	•	NUM
easat-5598	270	2	foster	foster	VERB
easat-5598	270	3	an	an	DET
easat-5598	270	4	internal	internal	ADJ
easat-5598	270	5	culture	culture	NOUN
easat-5598	270	6	that	that	PRON
easat-5598	270	7	prioritizes	prioritize	VERB
easat-5598	270	8	service	service	NOUN
easat-5598	270	9	quality	quality	NOUN
easat-5598	270	10	,	,	PUNCT
easat-5598	270	11	ensuring	ensure	VERB
easat-5598	270	12	employees	employee	NOUN
easat-5598	270	13	remain	remain	VERB
easat-5598	270	14	engaged	engaged	ADJ
easat-5598	270	15	beyond	beyond	ADP
easat-5598	270	16	tenure	tenure	NOUN
easat-5598	270	17	considerations	consideration	NOUN
easat-5598	270	18	.	.	PUNCT
easat-5598	271	1	•	•	NUM
easat-5598	271	2	encourage	encourage	VERB
easat-5598	271	3	knowledge	knowledge	NOUN
easat-5598	271	4	sharing	sharing	NOUN
easat-5598	271	5	among	among	ADP
easat-5598	271	6	experienced	experienced	ADJ
easat-5598	271	7	employees	employee	NOUN
easat-5598	271	8	to	to	PART
easat-5598	271	9	maintain	maintain	VERB
easat-5598	271	10	consistency	consistency	NOUN
easat-5598	271	11	in	in	ADP
easat-5598	271	12	service	service	NOUN
easat-5598	271	13	delivery	delivery	NOUN
easat-5598	271	14	.	.	PUNCT
easat-5598	272	1	7.3	7.3	NUM
easat-5598	272	2	.	.	PUNCT
easat-5598	273	1	theoretical	theoretical	ADJ
easat-5598	273	2	contributions	contribution	NOUN
easat-5598	273	3	this	this	DET
easat-5598	273	4	study	study	NOUN
easat-5598	273	5	extends	extend	VERB
easat-5598	273	6	existing	exist	VERB
easat-5598	273	7	literature	literature	NOUN
easat-5598	273	8	by	by	ADP
easat-5598	273	9	integrating	integrate	VERB
easat-5598	273	10	herzberg	herzberg	PROPN
easat-5598	273	11	’s	’s	PART
easat-5598	273	12	two	two	NUM
easat-5598	273	13	-	-	PUNCT
easat-5598	273	14	factor	factor	NOUN
easat-5598	273	15	theory	theory	NOUN
easat-5598	273	16	with	with	ADP
easat-5598	273	17	the	the	DET
easat-5598	273	18	spc	spc	PROPN
easat-5598	273	19	framework	framework	NOUN
easat-5598	273	20	.	.	PUNCT
easat-5598	274	1	key	key	ADJ
easat-5598	274	2	theoretical	theoretical	ADJ
easat-5598	274	3	contributions	contribution	NOUN
easat-5598	274	4	include	include	VERB
easat-5598	274	5	:	:	PUNCT
easat-5598	274	6	•	•	NUM
easat-5598	274	7	validation	validation	NOUN
easat-5598	274	8	of	of	ADP
easat-5598	274	9	the	the	DET
easat-5598	274	10	spc	spc	PROPN
easat-5598	274	11	in	in	ADP
easat-5598	274	12	a	a	DET
easat-5598	274	13	traditional	traditional	ADJ
easat-5598	274	14	restaurant	restaurant	NOUN
easat-5598	274	15	setting	setting	NOUN
easat-5598	274	16	:	:	PUNCT
easat-5598	274	17	cx	cx	PROPN
easat-5598	274	18	is	be	AUX
easat-5598	274	19	confirmed	confirm	VERB
easat-5598	274	20	as	as	ADP
easat-5598	274	21	a	a	DET
easat-5598	274	22	full	full	ADJ
easat-5598	274	23	mediator	mediator	NOUN
easat-5598	274	24	between	between	ADP
easat-5598	274	25	esat	esat	PROPN
easat-5598	274	26	and	and	CCONJ
easat-5598	274	27	cloy	cloy	PROPN
easat-5598	274	28	.	.	PUNCT
easat-5598	275	1	•	•	NUM
easat-5598	275	2	refinement	refinement	NOUN
easat-5598	275	3	of	of	ADP
easat-5598	275	4	herzberg	herzberg	PROPN
easat-5598	275	5	’s	’s	PART
easat-5598	275	6	two	two	NUM
easat-5598	275	7	-	-	PUNCT
easat-5598	275	8	factor	factor	NOUN
easat-5598	275	9	theory	theory	NOUN
easat-5598	275	10	in	in	ADP
easat-5598	275	11	service	service	NOUN
easat-5598	275	12	industries	industry	NOUN
easat-5598	275	13	:	:	PUNCT
easat-5598	275	14	findings	finding	NOUN
easat-5598	275	15	reaffirm	reaffirm	VERB
easat-5598	275	16	that	that	DET
easat-5598	275	17	motivator	motivator	NOUN
easat-5598	275	18	’s	’s	PART
easat-5598	275	19	have	have	VERB
easat-5598	275	20	a	a	DET
easat-5598	275	21	greater	great	ADJ
easat-5598	275	22	impact	impact	NOUN
easat-5598	275	23	on	on	ADP
easat-5598	275	24	esat	esat	PROPN
easat-5598	275	25	than	than	ADP
easat-5598	275	26	hygiene	hygiene	NOUN
easat-5598	275	27	’s	’s	NOUN
easat-5598	275	28	.	.	PUNCT
easat-5598	276	1	•	•	NUM
easat-5598	276	2	reevaluation	reevaluation	PROPN
easat-5598	276	3	of	of	ADP
easat-5598	276	4	eloy	eloy	PROPN
easat-5598	276	5	’s	’s	PART
easat-5598	276	6	role	role	NOUN
easat-5598	276	7	:	:	PUNCT
easat-5598	276	8	contrary	contrary	ADJ
easat-5598	276	9	to	to	ADP
easat-5598	276	10	existing	exist	VERB
easat-5598	276	11	literature	literature	NOUN
easat-5598	276	12	,	,	PUNCT
easat-5598	276	13	this	this	DET
easat-5598	276	14	study	study	NOUN
easat-5598	276	15	finds	find	VERB
easat-5598	276	16	no	no	DET
easat-5598	276	17	direct	direct	ADJ
easat-5598	276	18	or	or	CCONJ
easat-5598	276	19	mediating	mediate	VERB
easat-5598	276	20	effect	effect	NOUN
easat-5598	276	21	of	of	ADP
easat-5598	276	22	eloy	eloy	PROPN
easat-5598	276	23	on	on	ADP
easat-5598	276	24	cloy	cloy	PROPN
easat-5598	276	25	,	,	PUNCT
easat-5598	276	26	suggesting	suggest	VERB
easat-5598	276	27	that	that	SCONJ
easat-5598	276	28	customer	customer	NOUN
easat-5598	276	29	engagement	engagement	NOUN
easat-5598	276	30	is	be	AUX
easat-5598	276	31	more	more	ADV
easat-5598	276	32	influential	influential	ADJ
easat-5598	276	33	than	than	ADP
easat-5598	276	34	employee	employee	NOUN
easat-5598	276	35	tenure	tenure	NOUN
easat-5598	276	36	.	.	PUNCT
easat-5598	277	1	7.4	7.4	NUM
easat-5598	277	2	.	.	PUNCT
easat-5598	277	3	limitations	limitation	NOUN
easat-5598	277	4	and	and	CCONJ
easat-5598	277	5	future	future	ADJ
easat-5598	277	6	research	research	NOUN
easat-5598	277	7	directions	direction	NOUN
easat-5598	277	8	despite	despite	SCONJ
easat-5598	277	9	its	its	PRON
easat-5598	277	10	contributions	contribution	NOUN
easat-5598	277	11	,	,	PUNCT
easat-5598	277	12	this	this	DET
easat-5598	277	13	study	study	NOUN
easat-5598	277	14	has	have	VERB
easat-5598	277	15	several	several	ADJ
easat-5598	277	16	limitations	limitation	NOUN
easat-5598	277	17	that	that	PRON
easat-5598	277	18	warrant	warrant	VERB
easat-5598	277	19	further	further	ADJ
easat-5598	277	20	investigation	investigation	NOUN
easat-5598	277	21	.	.	PUNCT
easat-5598	278	1	first	first	ADV
easat-5598	278	2	,	,	PUNCT
easat-5598	278	3	its	its	PRON
easat-5598	278	4	focus	focus	NOUN
easat-5598	278	5	on	on	ADP
easat-5598	278	6	traditional	traditional	ADJ
easat-5598	278	7	restaurants	restaurant	NOUN
easat-5598	278	8	in	in	ADP
easat-5598	278	9	ho	ho	PROPN
easat-5598	278	10	chi	chi	PROPN
easat-5598	278	11	minh	minh	PROPN
easat-5598	278	12	city	city	NOUN
easat-5598	278	13	limits	limit	VERB
easat-5598	278	14	the	the	DET
easat-5598	278	15	generalizability	generalizability	NOUN
easat-5598	278	16	of	of	ADP
easat-5598	278	17	findings	finding	NOUN
easat-5598	278	18	to	to	ADP
easat-5598	278	19	other	other	ADJ
easat-5598	278	20	service	service	NOUN
easat-5598	278	21	sectors	sector	NOUN
easat-5598	278	22	and	and	CCONJ
easat-5598	278	23	international	international	ADJ
easat-5598	278	24	contexts	contexts	NOUN
easat-5598	278	25	,	,	PUNCT
easat-5598	278	26	necessitating	necessitate	VERB
easat-5598	278	27	future	future	ADJ
easat-5598	278	28	research	research	NOUN
easat-5598	278	29	across	across	ADP
easat-5598	278	30	diverse	diverse	ADJ
easat-5598	278	31	hospitality	hospitality	NOUN
easat-5598	278	32	and	and	CCONJ
easat-5598	278	33	f&b	f&b	PROPN
easat-5598	278	34	industries	industry	NOUN
easat-5598	278	35	.	.	PUNCT
easat-5598	279	1	second	second	ADJ
easat-5598	279	2	,	,	PUNCT
easat-5598	279	3	the	the	DET
easat-5598	279	4	study	study	NOUN
easat-5598	279	5	does	do	AUX
easat-5598	279	6	not	not	PART
easat-5598	279	7	account	account	VERB
easat-5598	279	8	for	for	ADP
easat-5598	279	9	the	the	DET
easat-5598	279	10	impact	impact	NOUN
easat-5598	279	11	of	of	ADP
easat-5598	279	12	digitalization	digitalization	NOUN
easat-5598	279	13	or	or	CCONJ
easat-5598	279	14	organizational	organizational	ADJ
easat-5598	279	15	culture	culture	NOUN
easat-5598	279	16	on	on	ADP
easat-5598	279	17	employee	employee	NOUN
easat-5598	279	18	and	and	CCONJ
easat-5598	279	19	customer	customer	NOUN
easat-5598	279	20	interactions	interaction	NOUN
easat-5598	279	21	,	,	PUNCT
easat-5598	279	22	highlighting	highlight	VERB
easat-5598	279	23	the	the	DET
easat-5598	279	24	need	need	NOUN
easat-5598	279	25	for	for	ADP
easat-5598	279	26	further	further	ADJ
easat-5598	279	27	exploration	exploration	NOUN
easat-5598	279	28	of	of	ADP
easat-5598	279	29	technology	technology	NOUN
easat-5598	279	30	-	-	PUNCT
easat-5598	279	31	driven	drive	VERB
easat-5598	279	32	customer	customer	NOUN
easat-5598	279	33	experiences	experience	NOUN
easat-5598	279	34	and	and	CCONJ
easat-5598	279	35	cultural	cultural	ADJ
easat-5598	279	36	influences	influence	NOUN
easat-5598	279	37	on	on	ADP
easat-5598	279	38	employee	employee	NOUN
easat-5598	279	39	engagement	engagement	NOUN
easat-5598	279	40	.	.	PUNCT
easat-5598	280	1	7.5	7.5	NUM
easat-5598	280	2	.	.	PUNCT
easat-5598	281	1	final	final	ADJ
easat-5598	281	2	remarks	remark	NOUN
easat-5598	281	3	this	this	DET
easat-5598	281	4	research	research	NOUN
easat-5598	281	5	provides	provide	VERB
easat-5598	281	6	valuable	valuable	ADJ
easat-5598	281	7	insights	insight	NOUN
easat-5598	281	8	for	for	ADP
easat-5598	281	9	restaurant	restaurant	NOUN
easat-5598	281	10	managers	manager	NOUN
easat-5598	281	11	and	and	CCONJ
easat-5598	281	12	service	service	NOUN
easat-5598	281	13	industry	industry	NOUN
easat-5598	281	14	professionals	professional	NOUN
easat-5598	281	15	,	,	PUNCT
easat-5598	281	16	highlighting	highlight	VERB
easat-5598	281	17	the	the	DET
easat-5598	281	18	importance	importance	NOUN
easat-5598	281	19	of	of	ADP
easat-5598	281	20	employee	employee	NOUN
easat-5598	281	21	motivation	motivation	NOUN
easat-5598	281	22	and	and	CCONJ
easat-5598	281	23	cx	cx	NOUN
easat-5598	281	24	in	in	ADP
easat-5598	281	25	fostering	foster	VERB
easat-5598	281	26	cloy	cloy	NOUN
easat-5598	281	27	.	.	PUNCT
easat-5598	282	1	by	by	ADP
easat-5598	282	2	prioritizing	prioritize	VERB
easat-5598	282	3	service	service	NOUN
easat-5598	282	4	quality	quality	NOUN
easat-5598	282	5	,	,	PUNCT
easat-5598	282	6	employee	employee	NOUN
easat-5598	282	7	empowerment	empowerment	NOUN
easat-5598	282	8	,	,	PUNCT
easat-5598	282	9	and	and	CCONJ
easat-5598	282	10	customer	customer	NOUN
easat-5598	282	11	engagement	engagement	NOUN
easat-5598	282	12	,	,	PUNCT
easat-5598	282	13	businesses	business	NOUN
easat-5598	282	14	can	can	AUX
easat-5598	282	15	create	create	VERB
easat-5598	282	16	sustainable	sustainable	ADJ
easat-5598	282	17	competitive	competitive	ADJ
easat-5598	282	18	advantages	advantage	NOUN
easat-5598	282	19	in	in	ADP
easat-5598	282	20	the	the	DET
easat-5598	282	21	service	service	NOUN
easat-5598	282	22	industry	industry	NOUN
easat-5598	282	23	.	.	PUNCT
easat-5598	283	1	transparency	transparency	NOUN
easat-5598	283	2	:	:	PUNCT
easat-5598	283	3	the	the	DET
easat-5598	283	4	authors	author	NOUN
easat-5598	283	5	confirm	confirm	VERB
easat-5598	283	6	that	that	SCONJ
easat-5598	283	7	the	the	DET
easat-5598	283	8	manuscript	manuscript	NOUN
easat-5598	283	9	is	be	AUX
easat-5598	283	10	an	an	DET
easat-5598	283	11	honest	honest	ADJ
easat-5598	283	12	,	,	PUNCT
easat-5598	283	13	accurate	accurate	ADJ
easat-5598	283	14	,	,	PUNCT
easat-5598	283	15	and	and	CCONJ
easat-5598	283	16	transparent	transparent	ADJ
easat-5598	283	17	account	account	NOUN
easat-5598	283	18	of	of	ADP
easat-5598	283	19	the	the	DET
easat-5598	283	20	study	study	NOUN
easat-5598	283	21	;	;	PUNCT
easat-5598	283	22	that	that	SCONJ
easat-5598	283	23	no	no	DET
easat-5598	283	24	vital	vital	ADJ
easat-5598	283	25	features	feature	NOUN
easat-5598	283	26	of	of	ADP
easat-5598	283	27	the	the	DET
easat-5598	283	28	study	study	NOUN
easat-5598	283	29	have	have	AUX
easat-5598	283	30	been	be	AUX
easat-5598	283	31	omitted	omit	VERB
easat-5598	283	32	;	;	PUNCT
easat-5598	283	33	and	and	CCONJ
easat-5598	283	34	that	that	SCONJ
easat-5598	283	35	any	any	DET
easat-5598	283	36	discrepancies	discrepancy	NOUN
easat-5598	283	37	from	from	ADP
easat-5598	283	38	the	the	DET
easat-5598	283	39	study	study	NOUN
easat-5598	283	40	as	as	SCONJ
easat-5598	283	41	planned	plan	VERB
easat-5598	283	42	have	have	AUX
easat-5598	283	43	been	be	AUX
easat-5598	283	44	explained	explain	VERB
easat-5598	283	45	.	.	PUNCT
easat-5598	284	1	this	this	DET
easat-5598	284	2	study	study	NOUN
easat-5598	284	3	followed	follow	VERB
easat-5598	284	4	all	all	DET
easat-5598	284	5	ethical	ethical	ADJ
easat-5598	284	6	practices	practice	NOUN
easat-5598	284	7	during	during	ADP
easat-5598	284	8	writing	writing	NOUN
easat-5598	284	9	.	.	PUNCT
easat-5598	285	1	copyright	copyright	NOUN
easat-5598	285	2	:	:	PUNCT
easat-5598	285	3	©	©	PROPN
easat-5598	285	4	2025	2025	NUM
easat-5598	285	5	by	by	ADP
easat-5598	285	6	the	the	DET
easat-5598	285	7	authors	author	NOUN
easat-5598	285	8	.	.	PUNCT
easat-5598	286	1	this	this	DET
easat-5598	286	2	open	open	ADJ
easat-5598	286	3	-	-	PUNCT
easat-5598	286	4	access	access	NOUN
easat-5598	286	5	article	article	NOUN
easat-5598	286	6	is	be	AUX
easat-5598	286	7	distributed	distribute	VERB
easat-5598	286	8	under	under	ADP
easat-5598	286	9	the	the	DET
easat-5598	286	10	terms	term	NOUN
easat-5598	286	11	and	and	CCONJ
easat-5598	286	12	conditions	condition	NOUN
easat-5598	286	13	of	of	ADP
easat-5598	286	14	the	the	DET
easat-5598	286	15	creative	creative	ADJ
easat-5598	286	16	commons	common	NOUN
easat-5598	286	17	attribution	attribution	NOUN
easat-5598	286	18	(	(	PUNCT
easat-5598	286	19	cc	cc	NOUN
easat-5598	286	20	by	by	ADP
easat-5598	286	21	)	)	PUNCT
easat-5598	286	22	license	license	NOUN
easat-5598	286	23	(	(	PUNCT
easat-5598	286	24	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-5598	286	25	)	)	PUNCT
easat-5598	286	26	.	.	PUNCT
easat-5598	287	1	https://creativecommons.org/licenses/by/4.0/	https://creativecommons.org/licenses/by/4.0/	PROPN
easat-5598	287	2	1542	1542	NUM
easat-5598	287	3	edelweiss	edelweiss	PROPN
easat-5598	287	4	applied	apply	VERB
easat-5598	287	5	science	science	NOUN
easat-5598	287	6	and	and	CCONJ
easat-5598	287	7	technology	technology	NOUN
easat-5598	287	8	issn	issn	PROPN
easat-5598	287	9	:	:	PUNCT
easat-5598	287	10	2576	2576	NUM
easat-5598	287	11	-	-	SYM
easat-5598	287	12	8484	8484	NUM
easat-5598	287	13	vol	vol	NOUN
easat-5598	287	14	.	.	PROPN
easat-5598	288	1	9	9	NUM
easat-5598	288	2	,	,	PUNCT
easat-5598	288	3	no	no	INTJ
easat-5598	288	4	.	.	NOUN
easat-5598	289	1	3	3	NUM
easat-5598	289	2	:	:	PUNCT
easat-5598	289	3	1531	1531	NUM
easat-5598	289	4	-	-	SYM
easat-5598	289	5	1543	1543	NUM
easat-5598	289	6	,	,	PUNCT
easat-5598	289	7	2025	2025	NUM
easat-5598	289	8	doi	doi	NOUN
easat-5598	289	9	:	:	PUNCT
easat-5598	289	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	289	11	©	©	ADP
easat-5598	289	12	2025	2025	NUM
easat-5598	289	13	by	by	ADP
easat-5598	289	14	the	the	DET
easat-5598	289	15	authors	author	NOUN
easat-5598	289	16	;	;	PUNCT
easat-5598	289	17	licensee	licensee	PROPN
easat-5598	289	18	learning	learn	VERB
easat-5598	289	19	gate	gate	NOUN
easat-5598	289	20	references	reference	NOUN
easat-5598	289	21	[	[	X
easat-5598	289	22	1	1	NUM
easat-5598	289	23	]	]	PUNCT
easat-5598	289	24	j.	j.	PROPN
easat-5598	289	25	l.	l.	PROPN
easat-5598	289	26	heskett	heskett	PROPN
easat-5598	289	27	,	,	PUNCT
easat-5598	289	28	w.	w.	PROPN
easat-5598	289	29	e.	e.	PROPN
easat-5598	289	30	sasser	sasser	PROPN
easat-5598	289	31	,	,	PUNCT
easat-5598	289	32	and	and	CCONJ
easat-5598	289	33	l.	l.	PROPN
easat-5598	289	34	a.	a.	PROPN
easat-5598	289	35	schlesinger	schlesinger	PROPN
easat-5598	289	36	,	,	PUNCT
easat-5598	289	37	the	the	DET
easat-5598	289	38	service	service	NOUN
easat-5598	289	39	profit	profit	NOUN
easat-5598	289	40	chain	chain	NOUN
easat-5598	289	41	:	:	PUNCT
easat-5598	289	42	how	how	SCONJ
easat-5598	289	43	leading	lead	VERB
easat-5598	289	44	companies	company	NOUN
easat-5598	289	45	link	link	VERB
easat-5598	289	46	profit	profit	NOUN
easat-5598	289	47	and	and	CCONJ
easat-5598	289	48	growth	growth	NOUN
easat-5598	289	49	to	to	ADP
easat-5598	289	50	loyalty	loyalty	NOUN
easat-5598	289	51	,	,	PUNCT
easat-5598	289	52	satisfaction	satisfaction	NOUN
easat-5598	289	53	,	,	PUNCT
easat-5598	289	54	and	and	CCONJ
easat-5598	289	55	value	value	NOUN
easat-5598	289	56	.	.	PUNCT
easat-5598	290	1	free	free	ADJ
easat-5598	290	2	press	press	PROPN
easat-5598	290	3	:	:	PUNCT
easat-5598	290	4	united	united	PROPN
easat-5598	290	5	states	states	PROPN
easat-5598	290	6	,	,	PUNCT
easat-5598	290	7	1994	1994	NUM
easat-5598	290	8	.	.	PUNCT
easat-5598	291	1	[	[	X
easat-5598	291	2	2	2	X
easat-5598	291	3	]	]	X
easat-5598	291	4	g.	g.	PROPN
easat-5598	291	5	w.	w.	PROPN
easat-5598	291	6	loveman	loveman	PROPN
easat-5598	291	7	,	,	PUNCT
easat-5598	291	8	"	"	PUNCT
easat-5598	291	9	employee	employee	NOUN
easat-5598	291	10	satisfaction	satisfaction	NOUN
easat-5598	291	11	,	,	PUNCT
easat-5598	291	12	customer	customer	NOUN
easat-5598	291	13	loyalty	loyalty	NOUN
easat-5598	291	14	,	,	PUNCT
easat-5598	291	15	and	and	CCONJ
easat-5598	291	16	financial	financial	ADJ
easat-5598	291	17	performance	performance	NOUN
easat-5598	291	18	:	:	PUNCT
easat-5598	291	19	an	an	DET
easat-5598	291	20	empirical	empirical	ADJ
easat-5598	291	21	examination	examination	NOUN
easat-5598	291	22	of	of	ADP
easat-5598	291	23	the	the	DET
easat-5598	291	24	service	service	NOUN
easat-5598	291	25	profit	profit	NOUN
easat-5598	291	26	chain	chain	NOUN
easat-5598	291	27	in	in	ADP
easat-5598	291	28	retail	retail	ADJ
easat-5598	291	29	banking	banking	NOUN
easat-5598	291	30	,	,	PUNCT
easat-5598	291	31	"	"	PUNCT
easat-5598	291	32	journal	journal	NOUN
easat-5598	291	33	of	of	ADP
easat-5598	291	34	service	service	NOUN
easat-5598	291	35	research	research	NOUN
easat-5598	291	36	,	,	PUNCT
easat-5598	291	37	vol	vol	NOUN
easat-5598	291	38	.	.	PROPN
easat-5598	291	39	1	1	NUM
easat-5598	291	40	,	,	PUNCT
easat-5598	291	41	no	no	INTJ
easat-5598	291	42	.	.	NOUN
easat-5598	291	43	1	1	NUM
easat-5598	291	44	,	,	PUNCT
easat-5598	291	45	pp	pp	ADJ
easat-5598	291	46	.	.	PUNCT
easat-5598	292	1	18	18	NUM
easat-5598	292	2	-	-	SYM
easat-5598	292	3	31	31	NUM
easat-5598	292	4	,	,	PUNCT
easat-5598	292	5	1998	1998	NUM
easat-5598	292	6	.	.	PUNCT
easat-5598	293	1	https://doi.org/10.1177/109467059800100103	https://doi.org/10.1177/109467059800100103	PRON
easat-5598	294	1	[	[	X
easat-5598	294	2	3	3	X
easat-5598	294	3	]	]	PUNCT
easat-5598	294	4	h.	h.	PROPN
easat-5598	294	5	s.	s.	PROPN
easat-5598	294	6	jung	jung	PROPN
easat-5598	294	7	and	and	CCONJ
easat-5598	294	8	h.	h.	PROPN
easat-5598	294	9	h.	h.	PROPN
easat-5598	294	10	yoon	yoon	PROPN
easat-5598	294	11	,	,	PUNCT
easat-5598	294	12	"	"	PUNCT
easat-5598	294	13	do	do	AUX
easat-5598	294	14	employees	employee	NOUN
easat-5598	294	15	’	'	PUNCT
easat-5598	294	16	satisfied	satisfied	ADJ
easat-5598	294	17	customers	customer	NOUN
easat-5598	294	18	respond	respond	VERB
easat-5598	294	19	with	with	ADP
easat-5598	294	20	an	an	DET
easat-5598	294	21	satisfactory	satisfactory	ADJ
easat-5598	294	22	relationship	relationship	NOUN
easat-5598	294	23	?	?	PUNCT
easat-5598	295	1	the	the	DET
easat-5598	295	2	effects	effect	NOUN
easat-5598	295	3	of	of	ADP
easat-5598	295	4	employees	employee	NOUN
easat-5598	295	5	’	’	PART
easat-5598	295	6	satisfaction	satisfaction	NOUN
easat-5598	295	7	on	on	ADP
easat-5598	295	8	customers	customer	NOUN
easat-5598	295	9	’	'	PUNCT
easat-5598	295	10	satisfaction	satisfaction	NOUN
easat-5598	295	11	and	and	CCONJ
easat-5598	295	12	loyalty	loyalty	NOUN
easat-5598	295	13	in	in	ADP
easat-5598	295	14	a	a	DET
easat-5598	295	15	family	family	NOUN
easat-5598	295	16	restaurant	restaurant	NOUN
easat-5598	295	17	,	,	PUNCT
easat-5598	295	18	"	"	PUNCT
easat-5598	295	19	international	international	ADJ
easat-5598	295	20	journal	journal	NOUN
easat-5598	295	21	of	of	ADP
easat-5598	295	22	hospitality	hospitality	PROPN
easat-5598	295	23	management	management	NOUN
easat-5598	295	24	,	,	PUNCT
easat-5598	295	25	vol	vol	NOUN
easat-5598	295	26	.	.	PROPN
easat-5598	295	27	34	34	NUM
easat-5598	295	28	,	,	PUNCT
easat-5598	295	29	pp	pp	ADJ
easat-5598	295	30	.	.	PUNCT
easat-5598	296	1	1	1	NUM
easat-5598	296	2	-	-	SYM
easat-5598	296	3	8	8	NUM
easat-5598	296	4	,	,	PUNCT
easat-5598	296	5	2013	2013	NUM
easat-5598	296	6	.	.	PUNCT
easat-5598	297	1	https://doi.org/10.1016/j.ijhm.2013.01.001	https://doi.org/10.1016/j.ijhm.2013.01.001	VERB
easat-5598	298	1	[	[	X
easat-5598	298	2	4	4	NUM
easat-5598	298	3	]	]	PUNCT
easat-5598	298	4	j.	j.	PROPN
easat-5598	298	5	du	du	PROPN
easat-5598	298	6	,	,	PUNCT
easat-5598	298	7	x.	x.	PROPN
easat-5598	298	8	fan	fan	PROPN
easat-5598	298	9	,	,	PUNCT
easat-5598	298	10	and	and	CCONJ
easat-5598	298	11	t.	t.	PROPN
easat-5598	298	12	feng	feng	PROPN
easat-5598	298	13	,	,	PUNCT
easat-5598	298	14	"	"	PUNCT
easat-5598	298	15	multiple	multiple	ADJ
easat-5598	298	16	emotional	emotional	ADJ
easat-5598	298	17	contagions	contagion	NOUN
easat-5598	298	18	in	in	ADP
easat-5598	298	19	service	service	NOUN
easat-5598	298	20	encounters	encounter	NOUN
easat-5598	298	21	,	,	PUNCT
easat-5598	298	22	"	"	PUNCT
easat-5598	298	23	journal	journal	NOUN
easat-5598	298	24	of	of	ADP
easat-5598	298	25	the	the	DET
easat-5598	298	26	academy	academy	NOUN
easat-5598	298	27	of	of	ADP
easat-5598	298	28	marketing	marketing	NOUN
easat-5598	298	29	science	science	NOUN
easat-5598	298	30	,	,	PUNCT
easat-5598	298	31	vol	vol	NOUN
easat-5598	298	32	.	.	PROPN
easat-5598	298	33	39	39	NUM
easat-5598	298	34	,	,	PUNCT
easat-5598	298	35	pp	pp	ADJ
easat-5598	298	36	.	.	PUNCT
easat-5598	298	37	449	449	NUM
easat-5598	298	38	-	-	NUM
easat-5598	298	39	466	466	NUM
easat-5598	298	40	,	,	PUNCT
easat-5598	298	41	2011	2011	NUM
easat-5598	298	42	.	.	PUNCT
easat-5598	299	1	https://doi.org/10.1007/s11747-010-0223-9	https://doi.org/10.1007/s11747-010-0223-9	NUM
easat-5598	299	2	[	[	X
easat-5598	299	3	5	5	X
easat-5598	299	4	]	]	PUNCT
easat-5598	299	5	g.	g.	PROPN
easat-5598	299	6	giovanni	giovanni	PROPN
easat-5598	299	7	,	,	PUNCT
easat-5598	299	8	n.	n.	PROPN
easat-5598	299	9	b.	b.	PROPN
easat-5598	299	10	thamrin	thamrin	PROPN
easat-5598	299	11	,	,	PUNCT
easat-5598	299	12	t.	t.	PROPN
easat-5598	299	13	ting	ting	PROPN
easat-5598	299	14	,	,	PUNCT
easat-5598	299	15	d.	d.	PROPN
easat-5598	299	16	rosman	rosman	PROPN
easat-5598	299	17	,	,	PUNCT
easat-5598	299	18	and	and	CCONJ
easat-5598	299	19	t.	t.	PROPN
easat-5598	299	20	wiyana	wiyana	PROPN
easat-5598	299	21	,	,	PUNCT
easat-5598	299	22	the	the	DET
easat-5598	299	23	impact	impact	NOUN
easat-5598	299	24	of	of	ADP
easat-5598	299	25	employee	employee	NOUN
easat-5598	299	26	satisfaction	satisfaction	NOUN
easat-5598	299	27	on	on	ADP
easat-5598	299	28	loyalty	loyalty	NOUN
easat-5598	299	29	,	,	PUNCT
easat-5598	299	30	employee	employee	NOUN
easat-5598	299	31	retention	retention	NOUN
easat-5598	299	32	,	,	PUNCT
easat-5598	299	33	and	and	CCONJ
easat-5598	299	34	customer	customer	NOUN
easat-5598	299	35	satisfaction	satisfaction	NOUN
easat-5598	299	36	in	in	ADP
easat-5598	299	37	the	the	DET
easat-5598	299	38	restaurant	restaurant	NOUN
easat-5598	299	39	industry	industry	NOUN
easat-5598	299	40	.	.	PUNCT
easat-5598	300	1	in	in	ADP
easat-5598	300	2	opportunities	opportunity	NOUN
easat-5598	300	3	and	and	CCONJ
easat-5598	300	4	risks	risk	NOUN
easat-5598	300	5	in	in	ADP
easat-5598	300	6	ai	ai	NOUN
easat-5598	300	7	for	for	ADP
easat-5598	300	8	business	business	NOUN
easat-5598	300	9	development	development	NOUN
easat-5598	300	10	.	.	PUNCT
easat-5598	301	1	switzerland	switzerland	PROPN
easat-5598	301	2	:	:	PUNCT
easat-5598	301	3	springer	springer	NOUN
easat-5598	301	4	nature	nature	NOUN
easat-5598	301	5	,	,	PUNCT
easat-5598	301	6	2024	2024	NUM
easat-5598	301	7	.	.	PUNCT
easat-5598	302	1	[	[	X
easat-5598	302	2	6	6	NUM
easat-5598	302	3	]	]	PUNCT
easat-5598	302	4	s.	s.	PROPN
easat-5598	302	5	pelaez	pelaez	PROPN
easat-5598	302	6	m	m	PROPN
easat-5598	302	7	and	and	CCONJ
easat-5598	302	8	j.	j.	PROPN
easat-5598	302	9	p.	p.	PROPN
easat-5598	302	10	roman	roman	PROPN
easat-5598	302	11	calderon	calderon	PROPN
easat-5598	302	12	,	,	PUNCT
easat-5598	302	13	"	"	PUNCT
easat-5598	302	14	employee	employee	NOUN
easat-5598	302	15	and	and	CCONJ
easat-5598	302	16	customer	customer	NOUN
easat-5598	302	17	loyalty	loyalty	NOUN
easat-5598	302	18	:	:	PUNCT
easat-5598	302	19	two	two	NUM
easat-5598	302	20	targets	target	NOUN
easat-5598	302	21	,	,	PUNCT
easat-5598	302	22	one	one	PRON
easat-5598	302	23	endeavor	endeavor	NOUN
easat-5598	302	24	?	?	PUNCT
easat-5598	302	25	,	,	PUNCT
easat-5598	302	26	"	"	PUNCT
easat-5598	302	27	personnel	personnel	NOUN
easat-5598	302	28	review	review	NOUN
easat-5598	302	29	,	,	PUNCT
easat-5598	302	30	vol	vol	NOUN
easat-5598	302	31	.	.	PROPN
easat-5598	302	32	53	53	NUM
easat-5598	302	33	,	,	PUNCT
easat-5598	302	34	no	no	INTJ
easat-5598	302	35	.	.	NOUN
easat-5598	302	36	4	4	NUM
easat-5598	302	37	,	,	PUNCT
easat-5598	302	38	pp	pp	ADJ
easat-5598	302	39	.	.	PUNCT
easat-5598	303	1	918	918	NUM
easat-5598	303	2	-	-	SYM
easat-5598	303	3	928	928	NUM
easat-5598	303	4	,	,	PUNCT
easat-5598	303	5	2024	2024	NUM
easat-5598	303	6	.	.	PUNCT
easat-5598	304	1	https://doi.org/10.1108/pr-03-2023-0183	https://doi.org/10.1108/pr-03-2023-0183	PUNCT
easat-5598	305	1	[	[	X
easat-5598	305	2	7	7	X
easat-5598	305	3	]	]	X
easat-5598	305	4	d.	d.	PROPN
easat-5598	305	5	zeglat	zeglat	PROPN
easat-5598	305	6	,	,	PUNCT
easat-5598	305	7	f.	f.	PROPN
easat-5598	305	8	shrafat	shrafat	PROPN
easat-5598	305	9	,	,	PUNCT
easat-5598	305	10	and	and	CCONJ
easat-5598	305	11	j.	j.	PROPN
easat-5598	305	12	al	al	PROPN
easat-5598	305	13	-	-	PUNCT
easat-5598	305	14	gasawneh	gasawneh	PROPN
easat-5598	305	15	,	,	PUNCT
easat-5598	305	16	"	"	PUNCT
easat-5598	305	17	going	go	VERB
easat-5598	305	18	beyond	beyond	ADP
easat-5598	305	19	the	the	DET
easat-5598	305	20	conventional	conventional	ADJ
easat-5598	305	21	service	service	NOUN
easat-5598	305	22	profit	profit	NOUN
easat-5598	305	23	chain	chain	NOUN
easat-5598	305	24	model	model	NOUN
easat-5598	305	25	,	,	PUNCT
easat-5598	305	26	"	"	PUNCT
easat-5598	305	27	sage	sage	NOUN
easat-5598	305	28	open	open	ADJ
easat-5598	305	29	,	,	PUNCT
easat-5598	305	30	vol	vol	NOUN
easat-5598	305	31	.	.	PROPN
easat-5598	305	32	14	14	NUM
easat-5598	305	33	,	,	PUNCT
easat-5598	305	34	no	no	INTJ
easat-5598	305	35	.	.	NOUN
easat-5598	305	36	2	2	NUM
easat-5598	305	37	,	,	PUNCT
easat-5598	305	38	p.	p.	NOUN
easat-5598	305	39	21582440241254592	21582440241254592	NUM
easat-5598	305	40	,	,	PUNCT
easat-5598	305	41	2024	2024	NUM
easat-5598	305	42	.	.	PUNCT
easat-5598	306	1	https://doi.org/10.1177/21582440241254592	https://doi.org/10.1177/21582440241254592	NOUN
easat-5598	306	2	[	[	X
easat-5598	306	3	8	8	NUM
easat-5598	306	4	]	]	X
easat-5598	306	5	f.	f.	PROPN
easat-5598	306	6	herzberg	herzberg	PROPN
easat-5598	306	7	,	,	PUNCT
easat-5598	306	8	the	the	DET
easat-5598	306	9	motivation	motivation	NOUN
easat-5598	306	10	to	to	PART
easat-5598	306	11	work	work	VERB
easat-5598	306	12	.	.	PUNCT
easat-5598	307	1	united	united	PROPN
easat-5598	307	2	states	states	PROPN
easat-5598	307	3	:	:	PUNCT
easat-5598	307	4	john	john	PROPN
easat-5598	307	5	wiley	wiley	PROPN
easat-5598	307	6	&	&	CCONJ
easat-5598	307	7	sons	son	NOUN
easat-5598	307	8	,	,	PUNCT
easat-5598	307	9	1959	1959	NUM
easat-5598	307	10	.	.	PUNCT
easat-5598	308	1	[	[	X
easat-5598	308	2	9	9	NUM
easat-5598	308	3	]	]	X
easat-5598	308	4	e.	e.	PROPN
easat-5598	308	5	hatfield	hatfield	PROPN
easat-5598	308	6	,	,	PUNCT
easat-5598	308	7	j.	j.	PROPN
easat-5598	308	8	cacioppo	cacioppo	PROPN
easat-5598	308	9	,	,	PUNCT
easat-5598	308	10	and	and	CCONJ
easat-5598	308	11	r.	r.	PROPN
easat-5598	308	12	l.	l.	PROPN
easat-5598	308	13	rapson	rapson	PROPN
easat-5598	308	14	,	,	PUNCT
easat-5598	308	15	emotional	emotional	ADJ
easat-5598	308	16	contagion	contagion	NOUN
easat-5598	308	17	.	.	PUNCT
easat-5598	309	1	united	united	PROPN
easat-5598	309	2	kingdom	kingdom	PROPN
easat-5598	309	3	:	:	PUNCT
easat-5598	309	4	cambridge	cambridge	PROPN
easat-5598	309	5	university	university	PROPN
easat-5598	309	6	press	press	NOUN
easat-5598	309	7	,	,	PUNCT
easat-5598	309	8	1994	1994	NUM
easat-5598	309	9	.	.	PUNCT
easat-5598	310	1	[	[	X
easat-5598	310	2	10	10	NUM
easat-5598	310	3	]	]	PUNCT
easat-5598	310	4	t.	t.	PROPN
easat-5598	310	5	hennig	hennig	PROPN
easat-5598	310	6	-	-	PUNCT
easat-5598	310	7	thurau	thurau	PROPN
easat-5598	310	8	,	,	PUNCT
easat-5598	310	9	m.	m.	NOUN
easat-5598	310	10	groth	groth	PROPN
easat-5598	310	11	,	,	PUNCT
easat-5598	310	12	m.	m.	NOUN
easat-5598	310	13	paul	paul	PROPN
easat-5598	310	14	,	,	PUNCT
easat-5598	310	15	and	and	CCONJ
easat-5598	310	16	d.	d.	PROPN
easat-5598	310	17	d.	d.	PROPN
easat-5598	310	18	gremler	gremler	PROPN
easat-5598	310	19	,	,	PUNCT
easat-5598	310	20	"	"	PUNCT
easat-5598	310	21	are	be	AUX
easat-5598	310	22	all	all	PRON
easat-5598	310	23	smiles	smile	NOUN
easat-5598	310	24	created	create	VERB
easat-5598	310	25	equal	equal	ADJ
easat-5598	310	26	?	?	PUNCT
easat-5598	311	1	how	how	SCONJ
easat-5598	311	2	emotional	emotional	ADJ
easat-5598	311	3	contagion	contagion	NOUN
easat-5598	311	4	and	and	CCONJ
easat-5598	311	5	emotional	emotional	ADJ
easat-5598	311	6	labor	labor	NOUN
easat-5598	311	7	affect	affect	VERB
easat-5598	311	8	service	service	NOUN
easat-5598	311	9	relationships	relationship	NOUN
easat-5598	311	10	,	,	PUNCT
easat-5598	311	11	"	"	PUNCT
easat-5598	311	12	journal	journal	NOUN
easat-5598	311	13	of	of	ADP
easat-5598	311	14	marketing	marketing	NOUN
easat-5598	311	15	,	,	PUNCT
easat-5598	311	16	vol	vol	NOUN
easat-5598	311	17	.	.	PROPN
easat-5598	312	1	70	70	NUM
easat-5598	312	2	,	,	PUNCT
easat-5598	312	3	no	no	INTJ
easat-5598	312	4	.	.	NOUN
easat-5598	312	5	3	3	NUM
easat-5598	312	6	,	,	PUNCT
easat-5598	312	7	pp	pp	ADJ
easat-5598	312	8	.	.	PUNCT
easat-5598	313	1	58	58	NUM
easat-5598	313	2	-	-	SYM
easat-5598	313	3	73	73	NUM
easat-5598	313	4	,	,	PUNCT
easat-5598	313	5	2006	2006	NUM
easat-5598	313	6	.	.	PUNCT
easat-5598	314	1	[	[	X
easat-5598	314	2	11	11	NUM
easat-5598	314	3	]	]	PUNCT
easat-5598	314	4	e.	e.	PROPN
easat-5598	314	5	a.	a.	PROPN
easat-5598	314	6	locke	locke	PROPN
easat-5598	314	7	,	,	PUNCT
easat-5598	314	8	"	"	PUNCT
easat-5598	314	9	what	what	PRON
easat-5598	314	10	is	be	AUX
easat-5598	314	11	job	job	NOUN
easat-5598	314	12	satisfaction	satisfaction	NOUN
easat-5598	314	13	?	?	PUNCT
easat-5598	315	1	,	,	PUNCT
easat-5598	315	2	"	"	PUNCT
easat-5598	315	3	organizational	organizational	ADJ
easat-5598	315	4	behavior	behavior	NOUN
easat-5598	315	5	and	and	CCONJ
easat-5598	315	6	human	human	ADJ
easat-5598	315	7	performance	performance	NOUN
easat-5598	315	8	,	,	PUNCT
easat-5598	315	9	vol	vol	NOUN
easat-5598	315	10	.	.	PROPN
easat-5598	315	11	4	4	NUM
easat-5598	315	12	,	,	PUNCT
easat-5598	315	13	no	no	INTJ
easat-5598	315	14	.	.	NOUN
easat-5598	315	15	4	4	NUM
easat-5598	315	16	,	,	PUNCT
easat-5598	315	17	pp	pp	ADJ
easat-5598	315	18	.	.	PUNCT
easat-5598	315	19	309	309	NUM
easat-5598	315	20	-	-	SYM
easat-5598	315	21	336	336	NUM
easat-5598	315	22	,	,	PUNCT
easat-5598	315	23	1969	1969	NUM
easat-5598	315	24	.	.	PUNCT
easat-5598	316	1	https://doi.org/10.1016/0030-5073(69)90013-0	https://doi.org/10.1016/0030-5073(69)90013-0	PROPN
easat-5598	316	2	[	[	X
easat-5598	316	3	12	12	NUM
easat-5598	316	4	]	]	PUNCT
easat-5598	316	5	a.	a.	NOUN
easat-5598	316	6	o.	o.	PROPN
easat-5598	316	7	hirschman	hirschman	PROPN
easat-5598	316	8	,	,	PUNCT
easat-5598	316	9	exit	exit	NOUN
easat-5598	316	10	,	,	PUNCT
easat-5598	316	11	voice	voice	NOUN
easat-5598	316	12	,	,	PUNCT
easat-5598	316	13	and	and	CCONJ
easat-5598	316	14	loyalty	loyalty	NOUN
easat-5598	316	15	:	:	PUNCT
easat-5598	316	16	responses	response	NOUN
easat-5598	316	17	to	to	PART
easat-5598	316	18	decline	decline	VERB
easat-5598	316	19	in	in	ADP
easat-5598	316	20	firms	firm	NOUN
easat-5598	316	21	,	,	PUNCT
easat-5598	316	22	organizations	organization	NOUN
easat-5598	316	23	,	,	PUNCT
easat-5598	316	24	and	and	CCONJ
easat-5598	316	25	states	state	NOUN
easat-5598	316	26	.	.	PUNCT
easat-5598	317	1	united	united	PROPN
easat-5598	317	2	states	states	PROPN
easat-5598	317	3	:	:	PUNCT
easat-5598	317	4	harvard	harvard	PROPN
easat-5598	317	5	university	university	PROPN
easat-5598	317	6	press	press	NOUN
easat-5598	317	7	,	,	PUNCT
easat-5598	317	8	1970	1970	NUM
easat-5598	317	9	.	.	PUNCT
easat-5598	318	1	[	[	X
easat-5598	318	2	13	13	NUM
easat-5598	318	3	]	]	PUNCT
easat-5598	318	4	k.	k.	PROPN
easat-5598	318	5	n.	n.	PROPN
easat-5598	318	6	lemon	lemon	PROPN
easat-5598	318	7	and	and	CCONJ
easat-5598	318	8	p.	p.	PROPN
easat-5598	318	9	c.	c.	PROPN
easat-5598	318	10	verhoef	verhoef	PROPN
easat-5598	318	11	,	,	PUNCT
easat-5598	318	12	"	"	PUNCT
easat-5598	318	13	understanding	understand	VERB
easat-5598	318	14	customer	customer	NOUN
easat-5598	318	15	experience	experience	NOUN
easat-5598	318	16	throughout	throughout	ADP
easat-5598	318	17	the	the	DET
easat-5598	318	18	customer	customer	NOUN
easat-5598	318	19	journey	journey	NOUN
easat-5598	318	20	,	,	PUNCT
easat-5598	318	21	"	"	PUNCT
easat-5598	318	22	journal	journal	NOUN
easat-5598	318	23	of	of	ADP
easat-5598	318	24	marketing	marketing	NOUN
easat-5598	318	25	,	,	PUNCT
easat-5598	318	26	vol	vol	NOUN
easat-5598	318	27	.	.	PROPN
easat-5598	318	28	80	80	NUM
easat-5598	318	29	,	,	PUNCT
easat-5598	318	30	no	no	INTJ
easat-5598	318	31	.	.	NOUN
easat-5598	318	32	6	6	NUM
easat-5598	318	33	,	,	PUNCT
easat-5598	318	34	pp	pp	ADJ
easat-5598	318	35	.	.	PUNCT
easat-5598	319	1	69	69	NUM
easat-5598	319	2	-	-	SYM
easat-5598	319	3	96	96	NUM
easat-5598	319	4	,	,	PUNCT
easat-5598	319	5	2016	2016	NUM
easat-5598	319	6	.	.	PUNCT
easat-5598	320	1	https://doi.org/10.1509/jm.15.0420	https://doi.org/10.1509/jm.15.0420	X
easat-5598	321	1	[	[	X
easat-5598	321	2	14	14	NUM
easat-5598	321	3	]	]	X
easat-5598	321	4	r.	r.	PROPN
easat-5598	321	5	l.	l.	PROPN
easat-5598	321	6	oliver	oliver	PROPN
easat-5598	321	7	,	,	PUNCT
easat-5598	321	8	"	"	PUNCT
easat-5598	321	9	whence	whence	ADP
easat-5598	321	10	consumer	consumer	NOUN
easat-5598	321	11	loyalty	loyalty	NOUN
easat-5598	321	12	?	?	PUNCT
easat-5598	321	13	,	,	PUNCT
easat-5598	321	14	"	"	PUNCT
easat-5598	321	15	journal	journal	NOUN
easat-5598	321	16	of	of	ADP
easat-5598	321	17	marketing	marketing	NOUN
easat-5598	321	18	,	,	PUNCT
easat-5598	321	19	vol	vol	NOUN
easat-5598	321	20	.	.	PROPN
easat-5598	321	21	63	63	NUM
easat-5598	321	22	,	,	PUNCT
easat-5598	321	23	no	no	INTJ
easat-5598	321	24	.	.	PUNCT
easat-5598	321	25	4_suppl1	4_suppl1	NUM
easat-5598	321	26	,	,	PUNCT
easat-5598	321	27	pp	pp	ADJ
easat-5598	321	28	.	.	PUNCT
easat-5598	322	1	33	33	NUM
easat-5598	322	2	-	-	SYM
easat-5598	322	3	44	44	NUM
easat-5598	322	4	,	,	PUNCT
easat-5598	322	5	1999	1999	NUM
easat-5598	322	6	.	.	PUNCT
easat-5598	323	1	https://doi.org/10.1509/jm.63.4_suppl1.33	https://doi.org/10.1509/jm.63.4_suppl1.33	X
easat-5598	324	1	[	[	X
easat-5598	324	2	15	15	NUM
easat-5598	324	3	]	]	X
easat-5598	324	4	j.	j.	PROPN
easat-5598	324	5	hogreve	hogreve	PROPN
easat-5598	324	6	,	,	PUNCT
easat-5598	324	7	a.	a.	NOUN
easat-5598	324	8	iseke	iseke	ADJ
easat-5598	324	9	,	,	PUNCT
easat-5598	324	10	and	and	CCONJ
easat-5598	324	11	k.	k.	PROPN
easat-5598	324	12	derfuss	derfuss	PROPN
easat-5598	324	13	,	,	PUNCT
easat-5598	324	14	"	"	PUNCT
easat-5598	324	15	the	the	DET
easat-5598	324	16	service	service	NOUN
easat-5598	324	17	-	-	PUNCT
easat-5598	324	18	profit	profit	NOUN
easat-5598	324	19	chain	chain	NOUN
easat-5598	324	20	:	:	PUNCT
easat-5598	324	21	reflections	reflection	NOUN
easat-5598	324	22	,	,	PUNCT
easat-5598	324	23	revisions	revision	NOUN
easat-5598	324	24	,	,	PUNCT
easat-5598	324	25	and	and	CCONJ
easat-5598	324	26	reimaginations	reimagination	NOUN
easat-5598	324	27	,	,	PUNCT
easat-5598	324	28	"	"	PUNCT
easat-5598	324	29	journal	journal	NOUN
easat-5598	324	30	of	of	ADP
easat-5598	324	31	service	service	NOUN
easat-5598	324	32	research	research	NOUN
easat-5598	324	33	,	,	PUNCT
easat-5598	324	34	vol	vol	NOUN
easat-5598	324	35	.	.	PROPN
easat-5598	324	36	25	25	NUM
easat-5598	324	37	,	,	PUNCT
easat-5598	324	38	no	no	INTJ
easat-5598	324	39	.	.	NOUN
easat-5598	324	40	3	3	NUM
easat-5598	324	41	,	,	PUNCT
easat-5598	324	42	pp	pp	ADJ
easat-5598	324	43	.	.	PUNCT
easat-5598	325	1	460	460	NUM
easat-5598	325	2	-	-	SYM
easat-5598	325	3	477	477	NUM
easat-5598	325	4	,	,	PUNCT
easat-5598	325	5	2022	2022	NUM
easat-5598	325	6	.	.	PUNCT
easat-5598	325	7	https://doi.org/10.1177/10946705221116778	https://doi.org/10.1177/10946705221116778	PUNCT
easat-5598	326	1	[	[	X
easat-5598	326	2	16	16	NUM
easat-5598	326	3	]	]	X
easat-5598	326	4	p.	p.	PROPN
easat-5598	326	5	c.	c.	PROPN
easat-5598	326	6	mandal	mandal	PROPN
easat-5598	326	7	,	,	PUNCT
easat-5598	326	8	"	"	PUNCT
easat-5598	326	9	service	service	NOUN
easat-5598	326	10	excellence	excellence	NOUN
easat-5598	326	11	in	in	ADP
easat-5598	326	12	marketing	marketing	NOUN
easat-5598	326	13	for	for	ADP
easat-5598	326	14	firms	firm	NOUN
easat-5598	326	15	:	:	PUNCT
easat-5598	326	16	strategies	strategy	NOUN
easat-5598	326	17	and	and	CCONJ
easat-5598	326	18	initiatives	initiative	NOUN
easat-5598	326	19	,	,	PUNCT
easat-5598	326	20	"	"	PUNCT
easat-5598	326	21	international	international	ADJ
easat-5598	326	22	journal	journal	NOUN
easat-5598	326	23	of	of	ADP
easat-5598	326	24	service	service	NOUN
easat-5598	326	25	science	science	NOUN
easat-5598	326	26	,	,	PUNCT
easat-5598	326	27	management	management	NOUN
easat-5598	326	28	,	,	PUNCT
easat-5598	326	29	engineering	engineering	NOUN
easat-5598	326	30	,	,	PUNCT
easat-5598	326	31	and	and	CCONJ
easat-5598	326	32	technology	technology	NOUN
easat-5598	326	33	,	,	PUNCT
easat-5598	326	34	vol	vol	NOUN
easat-5598	326	35	.	.	PROPN
easat-5598	326	36	13	13	NUM
easat-5598	326	37	,	,	PUNCT
easat-5598	326	38	no	no	INTJ
easat-5598	326	39	.	.	NOUN
easat-5598	326	40	1	1	NUM
easat-5598	326	41	,	,	PUNCT
easat-5598	326	42	pp	pp	ADJ
easat-5598	326	43	.	.	PUNCT
easat-5598	327	1	1	1	NUM
easat-5598	327	2	-	-	SYM
easat-5598	327	3	22	22	NUM
easat-5598	327	4	,	,	PUNCT
easat-5598	327	5	2022	2022	NUM
easat-5598	327	6	.	.	PUNCT
easat-5598	328	1	https://doi.org/10.4018/ijssmet.2022010101	https://doi.org/10.4018/ijssmet.2022010101	PROPN
easat-5598	329	1	[	[	X
easat-5598	329	2	17	17	NUM
easat-5598	329	3	]	]	PUNCT
easat-5598	329	4	m.	m.	NOUN
easat-5598	329	5	singh	singh	PROPN
easat-5598	329	6	and	and	CCONJ
easat-5598	329	7	a.	a.	PROPN
easat-5598	329	8	bhattacharjee	bhattacharjee	PROPN
easat-5598	329	9	,	,	PUNCT
easat-5598	329	10	"	"	PUNCT
easat-5598	329	11	a	a	DET
easat-5598	329	12	study	study	NOUN
easat-5598	329	13	to	to	PART
easat-5598	329	14	measure	measure	VERB
easat-5598	329	15	job	job	NOUN
easat-5598	329	16	satisfaction	satisfaction	NOUN
easat-5598	329	17	among	among	ADP
easat-5598	329	18	academicians	academician	NOUN
easat-5598	329	19	using	use	VERB
easat-5598	329	20	herzberg	herzberg	PROPN
easat-5598	329	21	’s	’s	PART
easat-5598	329	22	theory	theory	NOUN
easat-5598	329	23	in	in	ADP
easat-5598	329	24	the	the	DET
easat-5598	329	25	context	context	NOUN
easat-5598	329	26	of	of	ADP
easat-5598	329	27	northeast	northeast	ADJ
easat-5598	329	28	india	india	PROPN
easat-5598	329	29	,	,	PUNCT
easat-5598	329	30	"	"	PUNCT
easat-5598	329	31	global	global	ADJ
easat-5598	329	32	business	business	NOUN
easat-5598	329	33	review	review	PROPN
easat-5598	329	34	,	,	PUNCT
easat-5598	329	35	vol	vol	NOUN
easat-5598	329	36	.	.	PROPN
easat-5598	329	37	21	21	NUM
easat-5598	329	38	,	,	PUNCT
easat-5598	329	39	no	no	INTJ
easat-5598	329	40	.	.	NOUN
easat-5598	329	41	1	1	NUM
easat-5598	329	42	,	,	PUNCT
easat-5598	329	43	pp	pp	ADJ
easat-5598	329	44	.	.	PUNCT
easat-5598	329	45	197	197	NUM
easat-5598	329	46	-	-	SYM
easat-5598	329	47	218	218	NUM
easat-5598	329	48	,	,	PUNCT
easat-5598	329	49	2020	2020	NUM
easat-5598	329	50	.	.	PUNCT
easat-5598	330	1	https://doi.org/10.1177/0972171820902647	https://doi.org/10.1177/0972171820902647	X
easat-5598	331	1	[	[	X
easat-5598	331	2	18	18	NUM
easat-5598	331	3	]	]	X
easat-5598	331	4	s.	s.	PROPN
easat-5598	331	5	bušatlić	bušatlić	PROPN
easat-5598	331	6	and	and	CCONJ
easat-5598	331	7	a.	a.	NOUN
easat-5598	331	8	mujabašić	mujabašić	PROPN
easat-5598	331	9	,	,	PUNCT
easat-5598	331	10	"	"	PUNCT
easat-5598	331	11	herzberg	herzberg	PROPN
easat-5598	331	12	's	's	PART
easat-5598	331	13	twofactor	twofactor	NOUN
easat-5598	331	14	theory	theory	NOUN
easat-5598	331	15	of	of	ADP
easat-5598	331	16	job	job	NOUN
easat-5598	331	17	satisfaction	satisfaction	NOUN
easat-5598	331	18	.	.	PUNCT
easat-5598	332	1	comparative	comparative	ADJ
easat-5598	332	2	study	study	NOUN
easat-5598	332	3	between	between	ADP
easat-5598	332	4	private	private	ADJ
easat-5598	332	5	and	and	CCONJ
easat-5598	332	6	public	public	ADJ
easat-5598	332	7	high	high	ADJ
easat-5598	332	8	school	school	NOUN
easat-5598	332	9	teachers	teacher	NOUN
easat-5598	332	10	in	in	ADP
easat-5598	332	11	canton	canton	PROPN
easat-5598	332	12	sarajevo	sarajevo	PROPN
easat-5598	332	13	,	,	PUNCT
easat-5598	332	14	"	"	PUNCT
easat-5598	332	15	international	international	ADJ
easat-5598	332	16	journal	journal	NOUN
easat-5598	332	17	of	of	ADP
easat-5598	332	18	business	business	PROPN
easat-5598	332	19	management	management	PROPN
easat-5598	332	20	&	&	CCONJ
easat-5598	332	21	research	research	PROPN
easat-5598	332	22	,	,	PUNCT
easat-5598	332	23	vol	vol	NOUN
easat-5598	332	24	.	.	PROPN
easat-5598	332	25	8	8	NUM
easat-5598	332	26	,	,	PUNCT
easat-5598	332	27	no	no	INTJ
easat-5598	332	28	.	.	NOUN
easat-5598	332	29	6	6	NUM
easat-5598	332	30	,	,	PUNCT
easat-5598	332	31	pp	pp	ADJ
easat-5598	332	32	.	.	PUNCT
easat-5598	333	1	27	27	NUM
easat-5598	333	2	-	-	SYM
easat-5598	333	3	48	48	NUM
easat-5598	333	4	,	,	PUNCT
easat-5598	333	5	2018	2018	NUM
easat-5598	333	6	.	.	PUNCT
easat-5598	334	1	[	[	X
easat-5598	334	2	19	19	NUM
easat-5598	334	3	]	]	X
easat-5598	334	4	j.	j.	PROPN
easat-5598	334	5	m.	m.	PROPN
easat-5598	334	6	syptak	syptak	PROPN
easat-5598	334	7	,	,	PUNCT
easat-5598	334	8	d.	d.	PROPN
easat-5598	334	9	w.	w.	PROPN
easat-5598	334	10	marsland	marsland	PROPN
easat-5598	334	11	,	,	PUNCT
easat-5598	334	12	and	and	CCONJ
easat-5598	334	13	d.	d.	PROPN
easat-5598	334	14	ulmer	ulmer	PROPN
easat-5598	334	15	,	,	PUNCT
easat-5598	334	16	"	"	PUNCT
easat-5598	334	17	job	job	NOUN
easat-5598	334	18	satisfaction	satisfaction	NOUN
easat-5598	334	19	:	:	PUNCT
easat-5598	334	20	putting	put	VERB
easat-5598	334	21	theory	theory	NOUN
easat-5598	334	22	into	into	ADP
easat-5598	334	23	practice	practice	NOUN
easat-5598	334	24	,	,	PUNCT
easat-5598	334	25	"	"	PUNCT
easat-5598	334	26	family	family	NOUN
easat-5598	334	27	practice	practice	NOUN
easat-5598	334	28	management	management	NOUN
easat-5598	334	29	,	,	PUNCT
easat-5598	334	30	vol	vol	NOUN
easat-5598	334	31	.	.	PROPN
easat-5598	334	32	6	6	NUM
easat-5598	334	33	,	,	PUNCT
easat-5598	334	34	no	no	INTJ
easat-5598	334	35	.	.	NOUN
easat-5598	334	36	9	9	NUM
easat-5598	334	37	,	,	PUNCT
easat-5598	334	38	pp	pp	ADJ
easat-5598	334	39	.	.	PUNCT
easat-5598	335	1	26	26	NUM
easat-5598	335	2	-	-	SYM
easat-5598	335	3	30	30	NUM
easat-5598	335	4	,	,	PUNCT
easat-5598	335	5	1999	1999	NUM
easat-5598	335	6	.	.	PUNCT
easat-5598	336	1	[	[	X
easat-5598	336	2	20	20	NUM
easat-5598	336	3	]	]	X
easat-5598	336	4	s.	s.	PROPN
easat-5598	336	5	alrawahi	alrawahi	PROPN
easat-5598	336	6	,	,	PUNCT
easat-5598	336	7	s.	s.	PROPN
easat-5598	336	8	f.	f.	PROPN
easat-5598	336	9	sellgren	sellgren	PROPN
easat-5598	336	10	,	,	PUNCT
easat-5598	336	11	s.	s.	PROPN
easat-5598	336	12	altouby	altouby	PROPN
easat-5598	336	13	,	,	PUNCT
easat-5598	336	14	n.	n.	PROPN
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easat-5598	336	16	,	,	PUNCT
easat-5598	336	17	and	and	CCONJ
easat-5598	336	18	m.	m.	NOUN
easat-5598	336	19	brommels	brommel	NOUN
easat-5598	336	20	,	,	PUNCT
easat-5598	336	21	"	"	PUNCT
easat-5598	336	22	the	the	DET
easat-5598	336	23	application	application	NOUN
easat-5598	336	24	of	of	ADP
easat-5598	336	25	herzberg	herzberg	PROPN
easat-5598	336	26	's	's	PART
easat-5598	336	27	two	two	NUM
easat-5598	336	28	-	-	PUNCT
easat-5598	336	29	factor	factor	NOUN
easat-5598	336	30	theory	theory	NOUN
easat-5598	336	31	of	of	ADP
easat-5598	336	32	motivation	motivation	NOUN
easat-5598	336	33	to	to	ADP
easat-5598	336	34	job	job	NOUN
easat-5598	336	35	satisfaction	satisfaction	NOUN
easat-5598	336	36	in	in	ADP
easat-5598	336	37	clinical	clinical	ADJ
easat-5598	336	38	laboratories	laboratory	NOUN
easat-5598	336	39	in	in	ADP
easat-5598	336	40	omani	omani	ADJ
easat-5598	336	41	hospitals	hospital	NOUN
easat-5598	336	42	,	,	PUNCT
easat-5598	336	43	"	"	PUNCT
easat-5598	336	44	heliyon	heliyon	NOUN
easat-5598	336	45	,	,	PUNCT
easat-5598	336	46	vol	vol	NOUN
easat-5598	336	47	.	.	PROPN
easat-5598	336	48	6	6	NUM
easat-5598	336	49	,	,	PUNCT
easat-5598	336	50	no	no	INTJ
easat-5598	336	51	.	.	NOUN
easat-5598	336	52	9	9	NUM
easat-5598	336	53	,	,	PUNCT
easat-5598	336	54	p.	p.	NOUN
easat-5598	336	55	e04829	e04829	NOUN
easat-5598	336	56	,	,	PUNCT
easat-5598	336	57	2020	2020	NUM
easat-5598	336	58	.	.	PUNCT
easat-5598	337	1	https://doi.org/10.1016/j.heliyon.2020.e04819	https://doi.org/10.1016/j.heliyon.2020.e04819	NOUN
easat-5598	338	1	[	[	X
easat-5598	338	2	21	21	NUM
easat-5598	338	3	]	]	X
easat-5598	338	4	e.	e.	PROPN
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easat-5598	338	6	,	,	PUNCT
easat-5598	338	7	"	"	PUNCT
easat-5598	338	8	an	an	DET
easat-5598	338	9	empirical	empirical	ADJ
easat-5598	338	10	test	test	NOUN
easat-5598	338	11	of	of	ADP
easat-5598	338	12	herzberg	herzberg	PROPN
easat-5598	338	13	's	's	PART
easat-5598	338	14	two	two	NUM
easat-5598	338	15	-	-	PUNCT
easat-5598	338	16	factor	factor	NOUN
easat-5598	338	17	motivation	motivation	NOUN
easat-5598	338	18	theory	theory	NOUN
easat-5598	338	19	,	,	PUNCT
easat-5598	338	20	"	"	PUNCT
easat-5598	338	21	marketing	marketing	NOUN
easat-5598	338	22	and	and	CCONJ
easat-5598	338	23	management	management	NOUN
easat-5598	338	24	innovations	innovation	NOUN
easat-5598	338	25	,	,	PUNCT
easat-5598	338	26	vol	vol	NOUN
easat-5598	338	27	.	.	PROPN
easat-5598	338	28	1	1	NUM
easat-5598	338	29	,	,	PUNCT
easat-5598	338	30	pp	pp	ADJ
easat-5598	338	31	.	.	PUNCT
easat-5598	339	1	11–20	11–20	NUM
easat-5598	339	2	,	,	PUNCT
easat-5598	339	3	2019	2019	NUM
easat-5598	339	4	.	.	PUNCT
easat-5598	340	1	[	[	X
easat-5598	340	2	22	22	NUM
easat-5598	340	3	]	]	PUNCT
easat-5598	340	4	m.	m.	PROPN
easat-5598	340	5	jun	jun	PROPN
easat-5598	340	6	,	,	PUNCT
easat-5598	340	7	s.	s.	PROPN
easat-5598	340	8	cai	cai	PROPN
easat-5598	340	9	,	,	PUNCT
easat-5598	340	10	and	and	CCONJ
easat-5598	340	11	h.	h.	PROPN
easat-5598	340	12	shin	shin	PROPN
easat-5598	340	13	,	,	PUNCT
easat-5598	340	14	"	"	PUNCT
easat-5598	340	15	tqm	tqm	ADJ
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easat-5598	340	22	employee	employee	NOUN
easat-5598	340	23	satisfaction	satisfaction	NOUN
easat-5598	340	24	and	and	CCONJ
easat-5598	340	25	loyalty	loyalty	NOUN
easat-5598	340	26	,	,	PUNCT
easat-5598	340	27	"	"	PUNCT
easat-5598	340	28	journal	journal	NOUN
easat-5598	340	29	of	of	ADP
easat-5598	340	30	operations	operation	NOUN
easat-5598	340	31	management	management	NOUN
easat-5598	340	32	,	,	PUNCT
easat-5598	340	33	vol	vol	NOUN
easat-5598	340	34	.	.	PROPN
easat-5598	340	35	24	24	NUM
easat-5598	340	36	,	,	PUNCT
easat-5598	340	37	no	no	INTJ
easat-5598	340	38	.	.	NOUN
easat-5598	340	39	6	6	NUM
easat-5598	340	40	,	,	PUNCT
easat-5598	340	41	pp	pp	ADJ
easat-5598	340	42	.	.	PUNCT
easat-5598	341	1	791	791	NUM
easat-5598	341	2	-	-	SYM
easat-5598	341	3	812	812	NUM
easat-5598	341	4	,	,	PUNCT
easat-5598	341	5	2006	2006	NUM
easat-5598	341	6	.	.	PUNCT
easat-5598	342	1	[	[	X
easat-5598	342	2	23	23	NUM
easat-5598	342	3	]	]	PUNCT
easat-5598	342	4	a.	a.	PROPN
easat-5598	342	5	f.	f.	PROPN
easat-5598	342	6	peloso	peloso	PROPN
easat-5598	342	7	,	,	PUNCT
easat-5598	342	8	"	"	PUNCT
easat-5598	342	9	the	the	DET
easat-5598	342	10	antecedents	antecedent	NOUN
easat-5598	342	11	of	of	ADP
easat-5598	342	12	the	the	DET
easat-5598	342	13	employee	employee	NOUN
easat-5598	342	14	loyalty	loyalty	NOUN
easat-5598	342	15	–	–	PUNCT
easat-5598	342	16	customer	customer	NOUN
easat-5598	342	17	loyalty	loyalty	NOUN
easat-5598	342	18	relationship	relationship	NOUN
easat-5598	342	19	,	,	PUNCT
easat-5598	342	20	"	"	PUNCT
easat-5598	342	21	ph.d	ph.d	PROPN
easat-5598	342	22	.	.	PUNCT
easat-5598	342	23	dissertation	dissertation	PROPN
easat-5598	342	24	,	,	PUNCT
easat-5598	342	25	queensland	queensland	PROPN
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easat-5598	342	28	technology	technology	NOUN
easat-5598	342	29	,	,	PUNCT
easat-5598	342	30	2005	2005	NUM
easat-5598	342	31	.	.	PUNCT
easat-5598	343	1	[	[	X
easat-5598	343	2	24	24	NUM
easat-5598	343	3	]	]	PUNCT
easat-5598	343	4	l.	l.	PROPN
easat-5598	343	5	p.	p.	PROPN
easat-5598	343	6	nga	nga	PROPN
easat-5598	344	1	and	and	CCONJ
easat-5598	344	2	p.	p.	PROPN
easat-5598	344	3	t.	t.	PROPN
easat-5598	344	4	tam	tam	PROPN
easat-5598	344	5	,	,	PUNCT
easat-5598	344	6	"	"	PUNCT
easat-5598	344	7	impacting	impact	VERB
easat-5598	344	8	job	job	NOUN
easat-5598	344	9	satisfaction	satisfaction	NOUN
easat-5598	344	10	on	on	ADP
easat-5598	344	11	employee	employee	NOUN
easat-5598	344	12	loyalty	loyalty	NOUN
easat-5598	344	13	:	:	PUNCT
easat-5598	344	14	a	a	DET
easat-5598	344	15	case	case	NOUN
easat-5598	344	16	study	study	NOUN
easat-5598	344	17	at	at	ADP
easat-5598	344	18	direct	direct	ADJ
easat-5598	344	19	investment	investment	NOUN
easat-5598	344	20	enterprises	enterprise	NOUN
easat-5598	344	21	in	in	ADP
easat-5598	344	22	vietnam	vietnam	PROPN
easat-5598	344	23	,	,	PUNCT
easat-5598	344	24	"	"	PUNCT
easat-5598	344	25	migration	migration	NOUN
easat-5598	344	26	letters	letter	NOUN
easat-5598	344	27	,	,	PUNCT
easat-5598	344	28	vol	vol	NOUN
easat-5598	344	29	.	.	PROPN
easat-5598	344	30	20	20	NUM
easat-5598	344	31	,	,	PUNCT
easat-5598	344	32	no	no	INTJ
easat-5598	344	33	.	.	NOUN
easat-5598	344	34	6	6	NUM
easat-5598	344	35	,	,	PUNCT
easat-5598	344	36	pp	pp	ADJ
easat-5598	344	37	.	.	PUNCT
easat-5598	345	1	42–53	42–53	NUM
easat-5598	345	2	,	,	PUNCT
easat-5598	345	3	2023	2023	NUM
easat-5598	345	4	.	.	PUNCT
easat-5598	346	1	[	[	X
easat-5598	346	2	25	25	NUM
easat-5598	346	3	]	]	PUNCT
easat-5598	346	4	j.	j.	PROPN
easat-5598	346	5	l.	l.	PROPN
easat-5598	346	6	heskett	heskett	PROPN
easat-5598	346	7	,	,	PUNCT
easat-5598	346	8	w.	w.	PROPN
easat-5598	346	9	e.	e.	PROPN
easat-5598	346	10	sasser	sasser	PROPN
easat-5598	346	11	,	,	PUNCT
easat-5598	346	12	and	and	CCONJ
easat-5598	346	13	l.	l.	PROPN
easat-5598	346	14	a.	a.	PROPN
easat-5598	346	15	schlesinger	schlesinger	PROPN
easat-5598	346	16	,	,	PUNCT
easat-5598	346	17	"	"	PUNCT
easat-5598	346	18	the	the	DET
easat-5598	346	19	service	service	NOUN
easat-5598	346	20	profit	profit	NOUN
easat-5598	346	21	chain	chain	NOUN
easat-5598	346	22	revisited	revisit	VERB
easat-5598	346	23	:	:	PUNCT
easat-5598	346	24	a	a	DET
easat-5598	346	25	study	study	NOUN
easat-5598	346	26	of	of	ADP
easat-5598	346	27	the	the	DET
easat-5598	346	28	relationship	relationship	NOUN
easat-5598	346	29	between	between	ADP
easat-5598	346	30	employee	employee	NOUN
easat-5598	346	31	satisfaction	satisfaction	NOUN
easat-5598	346	32	,	,	PUNCT
easat-5598	346	33	customer	customer	NOUN
easat-5598	346	34	loyalty	loyalty	NOUN
easat-5598	346	35	,	,	PUNCT
easat-5598	346	36	and	and	CCONJ
easat-5598	346	37	profitability	profitability	NOUN
easat-5598	346	38	,	,	PUNCT
easat-5598	346	39	"	"	PUNCT
easat-5598	346	40	journal	journal	NOUN
easat-5598	346	41	of	of	ADP
easat-5598	346	42	service	service	NOUN
easat-5598	346	43	research	research	NOUN
easat-5598	346	44	,	,	PUNCT
easat-5598	346	45	vol	vol	NOUN
easat-5598	346	46	.	.	PROPN
easat-5598	346	47	11	11	NUM
easat-5598	346	48	,	,	PUNCT
easat-5598	346	49	no	no	INTJ
easat-5598	346	50	.	.	NOUN
easat-5598	346	51	3	3	NUM
easat-5598	346	52	,	,	PUNCT
easat-5598	346	53	pp	pp	ADJ
easat-5598	346	54	.	.	PUNCT
easat-5598	346	55	284	284	NUM
easat-5598	346	56	–	–	PUNCT
easat-5598	346	57	300	300	NUM
easat-5598	346	58	,	,	PUNCT
easat-5598	346	59	2008	2008	NUM
easat-5598	346	60	.	.	PUNCT
easat-5598	347	1	[	[	X
easat-5598	347	2	26	26	NUM
easat-5598	347	3	]	]	PUNCT
easat-5598	347	4	a.	a.	PROPN
easat-5598	347	5	b.	b.	PROPN
easat-5598	347	6	chamberlain	chamberlain	PROPN
easat-5598	347	7	and	and	CCONJ
easat-5598	347	8	x.	x.	NOUN
easat-5598	347	9	y.	y.	PROPN
easat-5598	347	10	zhao	zhao	PROPN
easat-5598	347	11	,	,	PUNCT
easat-5598	347	12	"	"	PUNCT
easat-5598	347	13	the	the	DET
easat-5598	347	14	key	key	NOUN
easat-5598	347	15	to	to	ADP
easat-5598	347	16	happy	happy	ADJ
easat-5598	347	17	customers	customer	NOUN
easat-5598	347	18	?	?	PUNCT
easat-5598	348	1	happy	happy	ADJ
easat-5598	348	2	employees	employee	NOUN
easat-5598	348	3	,	,	PUNCT
easat-5598	348	4	"	"	PUNCT
easat-5598	348	5	retrieved	retrieve	VERB
easat-5598	348	6	:	:	PUNCT
easat-5598	348	7	https://hbr.org/2019/08/the-key-to-happy-customers-happy-employees	https://hbr.org/2019/08/the-key-to-happy-customers-happy-employee	NOUN
easat-5598	348	8	,	,	PUNCT
easat-5598	348	9	2019	2019	NUM
easat-5598	348	10	.	.	PUNCT
easat-5598	349	1	https://doi.org/10.1177/109467059800100103	https://doi.org/10.1177/109467059800100103	VERB
easat-5598	350	1	https://doi.org/10.1016/j.ijhm.2013.01.001	https://doi.org/10.1016/j.ijhm.2013.01.001	VERB
easat-5598	350	2	https://doi.org/10.1007/s11747-010-0223-9	https://doi.org/10.1007/s11747-010-0223-9	NUM
easat-5598	350	3	https://doi.org/10.1108/pr-03-2023-0183	https://doi.org/10.1108/pr-03-2023-0183	NOUN
easat-5598	350	4	https://doi.org/10.1177/21582440241254592	https://doi.org/10.1177/21582440241254592	NOUN
easat-5598	350	5	https://doi.org/10.1016/0030-5073(69)90013-0	https://doi.org/10.1016/0030-5073(69)90013-0	ADV
easat-5598	350	6	https://doi.org/10.1509/jm.15.0420	https://doi.org/10.1509/jm.15.0420	ADP
easat-5598	350	7	https://doi.org/10.1509/jm.63.4_suppl1.33	https://doi.org/10.1509/jm.63.4_suppl1.33	ADJ
easat-5598	350	8	https://doi.org/10.1177/10946705221116778	https://doi.org/10.1177/10946705221116778	PROPN
easat-5598	350	9	https://doi.org/10.4018/ijssmet.2022010101	https://doi.org/10.4018/ijssmet.2022010101	PROPN
easat-5598	350	10	https://doi.org/10.1177/0972171820902647	https://doi.org/10.1177/0972171820902647	ADJ
easat-5598	350	11	https://doi.org/10.1016/j.heliyon.2020.e04819	https://doi.org/10.1016/j.heliyon.2020.e04819	NOUN
easat-5598	350	12	https://hbr.org/2019/08/the-key-to-happy-customers-happy-employees	https://hbr.org/2019/08/the-key-to-happy-customers-happy-employee	NOUN
easat-5598	350	13	1543	1543	NUM
easat-5598	350	14	edelweiss	edelweiss	PROPN
easat-5598	350	15	applied	apply	VERB
easat-5598	350	16	science	science	NOUN
easat-5598	350	17	and	and	CCONJ
easat-5598	350	18	technology	technology	NOUN
easat-5598	350	19	issn	issn	PROPN
easat-5598	350	20	:	:	PUNCT
easat-5598	350	21	2576	2576	NUM
easat-5598	350	22	-	-	SYM
easat-5598	350	23	8484	8484	NUM
easat-5598	350	24	vol	vol	NOUN
easat-5598	350	25	.	.	PROPN
easat-5598	351	1	9	9	NUM
easat-5598	351	2	,	,	PUNCT
easat-5598	351	3	no	no	INTJ
easat-5598	351	4	.	.	NOUN
easat-5598	352	1	3	3	NUM
easat-5598	352	2	:	:	PUNCT
easat-5598	352	3	1531	1531	NUM
easat-5598	352	4	-	-	SYM
easat-5598	352	5	1543	1543	NUM
easat-5598	352	6	,	,	PUNCT
easat-5598	352	7	2025	2025	NUM
easat-5598	352	8	doi	doi	NOUN
easat-5598	352	9	:	:	PUNCT
easat-5598	352	10	10.55214/25768484.v9i3.5598	10.55214/25768484.v9i3.5598	NUM
easat-5598	352	11	©	©	ADP
easat-5598	352	12	2025	2025	NUM
easat-5598	352	13	by	by	ADP
easat-5598	352	14	the	the	DET
easat-5598	352	15	authors	author	NOUN
easat-5598	352	16	;	;	PUNCT
easat-5598	352	17	licensee	licensee	PROPN
easat-5598	352	18	learning	learning	NOUN
easat-5598	352	19	gate	gate	NOUN
easat-5598	353	1	[	[	X
easat-5598	353	2	27	27	NUM
easat-5598	353	3	]	]	X
easat-5598	353	4	deloitte	deloitte	NOUN
easat-5598	353	5	,	,	PUNCT
easat-5598	353	6	through	through	ADP
easat-5598	353	7	guests	guest	NOUN
easat-5598	353	8	’	'	PUNCT
easat-5598	353	9	eyes	eye	NOUN
easat-5598	353	10	:	:	PUNCT
easat-5598	353	11	serving	serve	VERB
easat-5598	353	12	up	up	ADP
easat-5598	353	13	a	a	DET
easat-5598	353	14	great	great	ADJ
easat-5598	353	15	restaurant	restaurant	NOUN
easat-5598	353	16	customer	customer	NOUN
easat-5598	353	17	experience	experience	NOUN
easat-5598	353	18	.	.	PUNCT
easat-5598	354	1	usa	usa	PROPN
easat-5598	354	2	:	:	PUNCT
easat-5598	354	3	deloitte	deloitte	PROPN
easat-5598	354	4	consulting	consulting	PROPN
easat-5598	354	5	llp	llp	PROPN
easat-5598	354	6	,	,	PUNCT
easat-5598	354	7	2017	2017	NUM
easat-5598	354	8	.	.	PUNCT
easat-5598	355	1	[	[	X
easat-5598	355	2	28	28	NUM
easat-5598	355	3	]	]	X
easat-5598	355	4	b.	b.	PROPN
easat-5598	355	5	r.	r.	PROPN
easat-5598	355	6	kumar	kumar	PROPN
easat-5598	355	7	,	,	PUNCT
easat-5598	355	8	a.	a.	PROPN
easat-5598	355	9	madhuri	madhuri	PROPN
easat-5598	355	10	,	,	PUNCT
easat-5598	355	11	and	and	CCONJ
easat-5598	355	12	m.	m.	PROPN
easat-5598	355	13	shireesha	shireesha	PROPN
easat-5598	355	14	,	,	PUNCT
easat-5598	355	15	"	"	PUNCT
easat-5598	355	16	the	the	DET
easat-5598	355	17	role	role	NOUN
easat-5598	355	18	of	of	ADP
easat-5598	355	19	internal	internal	ADJ
easat-5598	355	20	marketing	marketing	NOUN
easat-5598	355	21	in	in	ADP
easat-5598	355	22	shaping	shape	VERB
easat-5598	355	23	employee	employee	NOUN
easat-5598	355	24	satisfaction	satisfaction	NOUN
easat-5598	355	25	and	and	CCONJ
easat-5598	355	26	customer	customer	NOUN
easat-5598	355	27	experience	experience	NOUN
easat-5598	355	28	in	in	ADP
easat-5598	355	29	india	india	PROPN
easat-5598	355	30	’s	’s	PART
easat-5598	355	31	financial	financial	ADJ
easat-5598	355	32	sector	sector	NOUN
easat-5598	355	33	,	,	PUNCT
easat-5598	355	34	"	"	PUNCT
easat-5598	355	35	international	international	ADJ
easat-5598	355	36	journal	journal	NOUN
easat-5598	355	37	of	of	ADP
easat-5598	355	38	creative	creative	ADJ
easat-5598	355	39	research	research	NOUN
easat-5598	355	40	thoughts	thought	NOUN
easat-5598	355	41	,	,	PUNCT
easat-5598	355	42	pp	pp	ADP
easat-5598	355	43	.	.	PUNCT
easat-5598	356	1	104–116	104–116	NUM
easat-5598	356	2	,	,	PUNCT
easat-5598	356	3	2024	2024	NUM
easat-5598	356	4	.	.	PUNCT
easat-5598	357	1	[	[	X
easat-5598	357	2	29	29	NUM
easat-5598	357	3	]	]	X
easat-5598	357	4	i.	i.	NOUN
easat-5598	357	5	brun	brun	PROPN
easat-5598	357	6	,	,	PUNCT
easat-5598	357	7	l.	l.	PROPN
easat-5598	357	8	rajaobelina	rajaobelina	PROPN
easat-5598	357	9	,	,	PUNCT
easat-5598	357	10	l.	l.	PROPN
easat-5598	357	11	ricard	ricard	PROPN
easat-5598	357	12	,	,	PUNCT
easat-5598	357	13	and	and	CCONJ
easat-5598	357	14	b.	b.	PROPN
easat-5598	357	15	berthiaume	berthiaume	PROPN
easat-5598	357	16	,	,	PUNCT
easat-5598	357	17	"	"	PUNCT
easat-5598	357	18	impact	impact	NOUN
easat-5598	357	19	of	of	ADP
easat-5598	357	20	customer	customer	NOUN
easat-5598	357	21	experience	experience	NOUN
easat-5598	357	22	on	on	ADP
easat-5598	357	23	loyalty	loyalty	NOUN
easat-5598	357	24	:	:	PUNCT
easat-5598	357	25	a	a	DET
easat-5598	357	26	multichannel	multichannel	ADJ
easat-5598	357	27	examination	examination	NOUN
easat-5598	357	28	,	,	PUNCT
easat-5598	357	29	"	"	PUNCT
easat-5598	357	30	the	the	DET
easat-5598	357	31	service	service	NOUN
easat-5598	357	32	industries	industry	NOUN
easat-5598	357	33	journal	journal	NOUN
easat-5598	357	34	,	,	PUNCT
easat-5598	357	35	vol	vol	NOUN
easat-5598	357	36	.	.	PROPN
easat-5598	357	37	37	37	NUM
easat-5598	357	38	,	,	PUNCT
easat-5598	357	39	no	no	INTJ
easat-5598	357	40	.	.	NOUN
easat-5598	357	41	5	5	NUM
easat-5598	357	42	-	-	SYM
easat-5598	357	43	6	6	NUM
easat-5598	357	44	,	,	PUNCT
easat-5598	357	45	pp	pp	ADJ
easat-5598	357	46	.	.	PUNCT
easat-5598	358	1	317	317	NUM
easat-5598	358	2	-	-	SYM
easat-5598	358	3	340	340	NUM
easat-5598	358	4	,	,	PUNCT
easat-5598	358	5	2017	2017	NUM
easat-5598	358	6	.	.	PUNCT
easat-5598	359	1	[	[	X
easat-5598	359	2	30	30	NUM
easat-5598	359	3	]	]	X
easat-5598	359	4	o.	o.	PROPN
easat-5598	359	5	a.	a.	PROPN
easat-5598	359	6	mascarenhas	mascarenhas	PROPN
easat-5598	359	7	,	,	PUNCT
easat-5598	359	8	r.	r.	PROPN
easat-5598	359	9	kesavan	kesavan	PROPN
easat-5598	359	10	,	,	PUNCT
easat-5598	359	11	and	and	CCONJ
easat-5598	359	12	m.	m.	NOUN
easat-5598	359	13	bernacchi	bernacchi	PROPN
easat-5598	359	14	,	,	PUNCT
easat-5598	359	15	"	"	PUNCT
easat-5598	359	16	lasting	last	VERB
easat-5598	359	17	customer	customer	NOUN
easat-5598	359	18	loyalty	loyalty	NOUN
easat-5598	359	19	:	:	PUNCT
easat-5598	359	20	a	a	DET
easat-5598	359	21	total	total	ADJ
easat-5598	359	22	customer	customer	NOUN
easat-5598	359	23	experience	experience	NOUN
easat-5598	359	24	approach	approach	NOUN
easat-5598	359	25	,	,	PUNCT
easat-5598	359	26	"	"	PUNCT
easat-5598	359	27	journal	journal	NOUN
easat-5598	359	28	of	of	ADP
easat-5598	359	29	consumer	consumer	NOUN
easat-5598	359	30	marketing	marketing	NOUN
easat-5598	359	31	,	,	PUNCT
easat-5598	359	32	vol	vol	NOUN
easat-5598	359	33	.	.	PROPN
easat-5598	359	34	23	23	NUM
easat-5598	359	35	,	,	PUNCT
easat-5598	359	36	no	no	INTJ
easat-5598	359	37	.	.	NOUN
easat-5598	359	38	7	7	NUM
easat-5598	359	39	,	,	PUNCT
easat-5598	359	40	pp	pp	ADJ
easat-5598	359	41	.	.	PUNCT
easat-5598	360	1	397	397	NUM
easat-5598	360	2	-	-	SYM
easat-5598	360	3	405	405	NUM
easat-5598	360	4	,	,	PUNCT
easat-5598	360	5	2006	2006	NUM
easat-5598	360	6	.	.	PUNCT
easat-5598	361	1	[	[	X
easat-5598	361	2	31	31	NUM
easat-5598	361	3	]	]	PUNCT
easat-5598	361	4	a.	a.	PROPN
easat-5598	361	5	v.	v.	PROPN
easat-5598	361	6	ertemel	ertemel	PROPN
easat-5598	361	7	,	,	PUNCT
easat-5598	361	8	m.	m.	PROPN
easat-5598	361	9	e.	e.	PROPN
easat-5598	361	10	civelek	civelek	PROPN
easat-5598	361	11	,	,	PUNCT
easat-5598	361	12	g.	g.	PROPN
easat-5598	361	13	ö.	ö.	PROPN
easat-5598	361	14	eroğlu	eroğlu	PROPN
easat-5598	361	15	pektaş	pektaş	NOUN
easat-5598	361	16	,	,	PUNCT
easat-5598	361	17	and	and	CCONJ
easat-5598	361	18	m.	m.	NOUN
easat-5598	361	19	çemberci	çemberci	PROPN
easat-5598	361	20	,	,	PUNCT
easat-5598	361	21	"	"	PUNCT
easat-5598	361	22	the	the	DET
easat-5598	361	23	role	role	NOUN
easat-5598	361	24	of	of	ADP
easat-5598	361	25	customer	customer	NOUN
easat-5598	361	26	experience	experience	NOUN
easat-5598	361	27	in	in	ADP
easat-5598	361	28	the	the	DET
easat-5598	361	29	effect	effect	NOUN
easat-5598	361	30	of	of	ADP
easat-5598	361	31	online	online	ADJ
easat-5598	361	32	flow	flow	NOUN
easat-5598	361	33	state	state	NOUN
easat-5598	361	34	on	on	ADP
easat-5598	361	35	customer	customer	NOUN
easat-5598	361	36	loyalty	loyalty	NOUN
easat-5598	361	37	,	,	PUNCT
easat-5598	361	38	"	"	PUNCT
easat-5598	361	39	plos	plos	PROPN
easat-5598	361	40	one	one	NUM
easat-5598	361	41	,	,	PUNCT
easat-5598	361	42	vol	vol	NOUN
easat-5598	361	43	.	.	PROPN
easat-5598	361	44	16	16	NUM
easat-5598	361	45	,	,	PUNCT
easat-5598	361	46	no	no	INTJ
easat-5598	361	47	.	.	NOUN
easat-5598	361	48	7	7	NUM
easat-5598	361	49	,	,	PUNCT
easat-5598	361	50	p.	p.	NOUN
easat-5598	361	51	e0254685	e0254685	PROPN
easat-5598	361	52	,	,	PUNCT
easat-5598	361	53	2021	2021	NUM
easat-5598	361	54	.	.	PUNCT
easat-5598	362	1	https://doi.org/10.1371/journal.pone.0254685	https://doi.org/10.1371/journal.pone.0254685	ADJ
easat-5598	362	2	[	[	X
easat-5598	362	3	32	32	NUM
easat-5598	362	4	]	]	PUNCT
easat-5598	362	5	a.	a.	PROPN
easat-5598	362	6	stein	stein	PROPN
easat-5598	362	7	and	and	CCONJ
easat-5598	362	8	b.	b.	PROPN
easat-5598	362	9	ramaseshan	ramaseshan	PROPN
easat-5598	362	10	,	,	PUNCT
easat-5598	362	11	"	"	PUNCT
easat-5598	362	12	the	the	DET
easat-5598	362	13	customer	customer	NOUN
easat-5598	362	14	experience	experience	NOUN
easat-5598	362	15	–	–	PUNCT
easat-5598	362	16	loyalty	loyalty	NOUN
easat-5598	362	17	link	link	NOUN
easat-5598	362	18	:	:	PUNCT
easat-5598	362	19	moderating	moderate	VERB
easat-5598	362	20	role	role	NOUN
easat-5598	362	21	of	of	ADP
easat-5598	362	22	motivation	motivation	NOUN
easat-5598	362	23	orientation	orientation	NOUN
easat-5598	362	24	,	,	PUNCT
easat-5598	362	25	"	"	PUNCT
easat-5598	362	26	journal	journal	NOUN
easat-5598	362	27	of	of	ADP
easat-5598	362	28	service	service	NOUN
easat-5598	362	29	management	management	NOUN
easat-5598	362	30	,	,	PUNCT
easat-5598	362	31	vol	vol	NOUN
easat-5598	362	32	.	.	PROPN
easat-5598	362	33	31	31	NUM
easat-5598	362	34	,	,	PUNCT
easat-5598	362	35	no	no	INTJ
easat-5598	362	36	.	.	NOUN
easat-5598	362	37	1	1	NUM
easat-5598	362	38	,	,	PUNCT
easat-5598	362	39	pp	pp	ADJ
easat-5598	362	40	.	.	PUNCT
easat-5598	363	1	51	51	NUM
easat-5598	363	2	-	-	SYM
easat-5598	363	3	78	78	NUM
easat-5598	363	4	,	,	PUNCT
easat-5598	363	5	2020	2020	NUM
easat-5598	363	6	.	.	PUNCT
easat-5598	364	1	https://doi.org/10.1108/josm-04-2019-0213	https://doi.org/10.1108/josm-04-2019-0213	NOUN
easat-5598	364	2	[	[	X
easat-5598	364	3	33	33	NUM
easat-5598	364	4	]	]	PUNCT
easat-5598	364	5	b.	b.	PROPN
easat-5598	364	6	n.	n.	PROPN
easat-5598	364	7	vương	vương	PROPN
easat-5598	364	8	,	,	PUNCT
easat-5598	364	9	n.	n.	PROPN
easat-5598	364	10	t.	t.	PROPN
easat-5598	364	11	k.	k.	PROPN
easat-5598	364	12	ngân	ngân	PROPN
easat-5598	364	13	,	,	PUNCT
easat-5598	364	14	and	and	CCONJ
easat-5598	364	15	n.	n.	PROPN
easat-5598	364	16	m.	m.	PROPN
easat-5598	364	17	duy	duy	PROPN
easat-5598	364	18	,	,	PUNCT
easat-5598	364	19	"	"	PUNCT
easat-5598	364	20	the	the	DET
easat-5598	364	21	impact	impact	NOUN
easat-5598	364	22	of	of	ADP
easat-5598	364	23	customer	customer	NOUN
easat-5598	364	24	experience	experience	NOUN
easat-5598	364	25	on	on	ADP
easat-5598	364	26	loyalty	loyalty	NOUN
easat-5598	364	27	:	:	PUNCT
easat-5598	364	28	a	a	DET
easat-5598	364	29	case	case	NOUN
easat-5598	364	30	study	study	NOUN
easat-5598	364	31	of	of	ADP
easat-5598	364	32	low	low	ADJ
easat-5598	364	33	-	-	PUNCT
easat-5598	364	34	cost	cost	NOUN
easat-5598	364	35	airlines	airline	NOUN
easat-5598	364	36	in	in	ADP
easat-5598	364	37	ho	ho	PROPN
easat-5598	364	38	chi	chi	PROPN
easat-5598	364	39	minh	minh	PROPN
easat-5598	364	40	city	city	NOUN
easat-5598	364	41	,	,	PUNCT
easat-5598	364	42	"	"	PUNCT
easat-5598	364	43	journal	journal	NOUN
easat-5598	364	44	of	of	ADP
easat-5598	364	45	science	science	NOUN
easat-5598	364	46	of	of	ADP
easat-5598	364	47	the	the	DET
easat-5598	364	48	open	open	ADJ
easat-5598	364	49	university	university	PROPN
easat-5598	364	50	of	of	ADP
easat-5598	364	51	ho	ho	PROPN
easat-5598	364	52	chi	chi	PROPN
easat-5598	364	53	minh	minh	PROPN
easat-5598	364	54	city	city	NOUN
easat-5598	364	55	–	–	PUNCT
easat-5598	364	56	economics	economic	NOUN
easat-5598	364	57	and	and	CCONJ
easat-5598	364	58	business	business	NOUN
easat-5598	364	59	administration	administration	PROPN
easat-5598	364	60	,	,	PUNCT
easat-5598	364	61	vol	vol	NOUN
easat-5598	364	62	.	.	PROPN
easat-5598	364	63	18	18	NUM
easat-5598	364	64	,	,	PUNCT
easat-5598	364	65	no	no	INTJ
easat-5598	364	66	.	.	NOUN
easat-5598	364	67	3	3	NUM
easat-5598	364	68	,	,	PUNCT
easat-5598	364	69	pp	pp	ADJ
easat-5598	364	70	.	.	PUNCT
easat-5598	365	1	83–95	83–95	NUM
easat-5598	365	2	,	,	PUNCT
easat-5598	365	3	2023	2023	NUM
easat-5598	365	4	.	.	PUNCT
easat-5598	366	1	[	[	X
easat-5598	366	2	34	34	NUM
easat-5598	366	3	]	]	PUNCT
easat-5598	366	4	a.	a.	PROPN
easat-5598	366	5	gustafsson	gustafsson	PROPN
easat-5598	366	6	,	,	PUNCT
easat-5598	366	7	d.	d.	PROPN
easat-5598	366	8	caruelle	caruelle	PROPN
easat-5598	366	9	,	,	PUNCT
easat-5598	366	10	and	and	CCONJ
easat-5598	366	11	d.	d.	PROPN
easat-5598	366	12	e.	e.	PROPN
easat-5598	366	13	bowen	bowen	PROPN
easat-5598	366	14	,	,	PUNCT
easat-5598	366	15	"	"	PUNCT
easat-5598	366	16	customer	customer	NOUN
easat-5598	366	17	experience	experience	NOUN
easat-5598	366	18	(	(	PUNCT
easat-5598	366	19	cx	cx	NOUN
easat-5598	366	20	)	)	PUNCT
easat-5598	366	21	,	,	PUNCT
easat-5598	366	22	employee	employee	NOUN
easat-5598	366	23	experience	experience	NOUN
easat-5598	366	24	(	(	PUNCT
easat-5598	366	25	ex	ex	NOUN
easat-5598	366	26	)	)	PUNCT
easat-5598	366	27	and	and	CCONJ
easat-5598	366	28	human	human	ADJ
easat-5598	366	29	experience	experience	NOUN
easat-5598	366	30	(	(	PUNCT
easat-5598	366	31	hx	hx	PROPN
easat-5598	366	32	):	):	PUNCT
easat-5598	366	33	introductions	introduction	NOUN
easat-5598	366	34	,	,	PUNCT
easat-5598	366	35	interactions	interaction	NOUN
easat-5598	366	36	and	and	CCONJ
easat-5598	366	37	interdisciplinary	interdisciplinary	ADJ
easat-5598	366	38	implications	implication	NOUN
easat-5598	366	39	,	,	PUNCT
easat-5598	366	40	"	"	PUNCT
easat-5598	366	41	journal	journal	NOUN
easat-5598	366	42	of	of	ADP
easat-5598	366	43	service	service	NOUN
easat-5598	366	44	management	management	NOUN
easat-5598	366	45	,	,	PUNCT
easat-5598	366	46	vol	vol	NOUN
easat-5598	366	47	.	.	PROPN
easat-5598	366	48	35	35	NUM
easat-5598	366	49	,	,	PUNCT
easat-5598	366	50	no	no	INTJ
easat-5598	366	51	.	.	NOUN
easat-5598	366	52	3	3	NUM
easat-5598	366	53	,	,	PUNCT
easat-5598	366	54	pp	pp	ADJ
easat-5598	366	55	.	.	PUNCT
easat-5598	367	1	333	333	NUM
easat-5598	367	2	-	-	SYM
easat-5598	367	3	356	356	NUM
easat-5598	367	4	,	,	PUNCT
easat-5598	367	5	2024	2024	NUM
easat-5598	367	6	.	.	PUNCT
easat-5598	368	1	https://doi.org/10.1108/josm-02-2024-0072	https://doi.org/10.1108/josm-02-2024-0072	NOUN
easat-5598	368	2	[	[	X
easat-5598	368	3	35	35	NUM
easat-5598	368	4	]	]	PUNCT
easat-5598	368	5	j.	j.	PROPN
easat-5598	368	6	f.	f.	PROPN
easat-5598	368	7	hair	hair	PROPN
easat-5598	368	8	,	,	PUNCT
easat-5598	368	9	a	a	DET
easat-5598	368	10	primer	primer	NOUN
easat-5598	368	11	on	on	ADP
easat-5598	368	12	partial	partial	ADJ
easat-5598	368	13	least	least	ADJ
easat-5598	368	14	squares	square	NOUN
easat-5598	368	15	structural	structural	ADJ
easat-5598	368	16	equation	equation	NOUN
easat-5598	368	17	modeling	modeling	NOUN
easat-5598	368	18	(	(	PUNCT
easat-5598	368	19	pls	pls	INTJ
easat-5598	368	20	-	-	PUNCT
easat-5598	368	21	sem	sem	NOUN
easat-5598	368	22	)	)	PUNCT
easat-5598	368	23	.	.	PUNCT
easat-5598	369	1	united	united	PROPN
easat-5598	369	2	states	states	PROPN
easat-5598	369	3	:	:	PUNCT
easat-5598	369	4	sage	sage	NOUN
easat-5598	369	5	publications	publication	NOUN
easat-5598	369	6	,	,	PUNCT
easat-5598	369	7	2017	2017	NUM
easat-5598	369	8	.	.	PUNCT
easat-5598	370	1	[	[	X
easat-5598	370	2	36	36	NUM
easat-5598	370	3	]	]	PUNCT
easat-5598	370	4	t.	t.	PROPN
easat-5598	370	5	teck	teck	PROPN
easat-5598	370	6	-	-	PUNCT
easat-5598	370	7	hong	hong	PROPN
easat-5598	370	8	,	,	PUNCT
easat-5598	370	9	t.	t.	PROPN
easat-5598	370	10	hong	hong	PROPN
easat-5598	370	11	tan	tan	PROPN
easat-5598	370	12	,	,	PUNCT
easat-5598	370	13	and	and	CCONJ
easat-5598	370	14	a.	a.	NOUN
easat-5598	370	15	waheed	waheed	PROPN
easat-5598	370	16	,	,	PUNCT
easat-5598	370	17	"	"	PUNCT
easat-5598	370	18	herzberg	herzberg	PROPN
easat-5598	370	19	’s	’s	PART
easat-5598	370	20	motivation	motivation	NOUN
easat-5598	370	21	-	-	PUNCT
easat-5598	370	22	hygiene	hygiene	NOUN
easat-5598	370	23	theory	theory	NOUN
easat-5598	370	24	and	and	CCONJ
easat-5598	370	25	job	job	NOUN
easat-5598	370	26	satisfaction	satisfaction	NOUN
easat-5598	370	27	in	in	ADP
easat-5598	370	28	the	the	DET
easat-5598	370	29	malaysian	malaysian	ADJ
easat-5598	370	30	retail	retail	ADJ
easat-5598	370	31	sector	sector	NOUN
easat-5598	370	32	:	:	PUNCT
easat-5598	370	33	the	the	DET
easat-5598	370	34	mediating	mediate	VERB
easat-5598	370	35	effect	effect	NOUN
easat-5598	370	36	of	of	ADP
easat-5598	370	37	love	love	NOUN
easat-5598	370	38	of	of	ADP
easat-5598	370	39	money	money	NOUN
easat-5598	370	40	herzberg	herzberg	PROPN
easat-5598	370	41	’s	’s	PART
easat-5598	370	42	motivation	motivation	NOUN
easat-5598	370	43	-	-	PUNCT
easat-5598	370	44	hygiene	hygiene	NOUN
easat-5598	370	45	and	and	CCONJ
easat-5598	370	46	job	job	NOUN
easat-5598	370	47	satisfaction	satisfaction	NOUN
easat-5598	370	48	in	in	ADP
easat-5598	370	49	the	the	DET
easat-5598	370	50	malaysian	malaysian	ADJ
easat-5598	370	51	retail	retail	ADJ
easat-5598	370	52	sector	sector	NOUN
easat-5598	370	53	:	:	PUNCT
easat-5598	370	54	mediating	mediate	VERB
easat-5598	370	55	effect	effect	NOUN
easat-5598	370	56	of	of	ADP
easat-5598	370	57	love	love	NOUN
easat-5598	370	58	of	of	ADP
easat-5598	370	59	money	money	NOUN
easat-5598	370	60	,	,	PUNCT
easat-5598	370	61	"	"	PUNCT
easat-5598	370	62	asian	asian	PROPN
easat-5598	370	63	academy	academy	PROPN
easat-5598	370	64	of	of	ADP
easat-5598	370	65	management	management	PROPN
easat-5598	370	66	journal	journal	PROPN
easat-5598	370	67	,	,	PUNCT
easat-5598	370	68	vol	vol	NOUN
easat-5598	370	69	.	.	PROPN
easat-5598	370	70	16	16	NUM
easat-5598	370	71	,	,	PUNCT
easat-5598	370	72	no	no	INTJ
easat-5598	370	73	.	.	NOUN
easat-5598	370	74	1	1	NUM
easat-5598	370	75	,	,	PUNCT
easat-5598	370	76	pp	pp	ADJ
easat-5598	370	77	.	.	PUNCT
easat-5598	371	1	73	73	NUM
easat-5598	371	2	-	-	SYM
easat-5598	371	3	94	94	NUM
easat-5598	371	4	,	,	PUNCT
easat-5598	371	5	2011	2011	NUM
easat-5598	371	6	.	.	PUNCT
easat-5598	372	1	[	[	X
easat-5598	372	2	37	37	NUM
easat-5598	372	3	]	]	PUNCT
easat-5598	372	4	p.	p.	NOUN
easat-5598	372	5	t.	t.	PROPN
easat-5598	372	6	huong	huong	PROPN
easat-5598	372	7	,	,	PUNCT
easat-5598	372	8	"	"	PUNCT
easat-5598	372	9	research	research	NOUN
easat-5598	372	10	on	on	ADP
easat-5598	372	11	motivational	motivational	ADJ
easat-5598	372	12	factors	factor	NOUN
easat-5598	372	13	for	for	ADP
easat-5598	372	14	employees	employee	NOUN
easat-5598	372	15	in	in	ADP
easat-5598	372	16	multinational	multinational	ADJ
easat-5598	372	17	companies	company	NOUN
easat-5598	372	18	in	in	ADP
easat-5598	372	19	vietnam	vietnam	PROPN
easat-5598	372	20	,	,	PUNCT
easat-5598	372	21	"	"	PUNCT
easat-5598	372	22	ph.d	ph.d	PROPN
easat-5598	372	23	.	.	PUNCT
easat-5598	373	1	dissertation	dissertation	NOUN
easat-5598	373	2	,	,	PUNCT
easat-5598	373	3	national	national	ADJ
easat-5598	373	4	economics	economics	PROPN
easat-5598	373	5	university	university	PROPN
easat-5598	373	6	,	,	PUNCT
easat-5598	373	7	hanoi	hanoi	PROPN
easat-5598	373	8	,	,	PUNCT
easat-5598	373	9	vietnam	vietnam	PROPN
easat-5598	373	10	,	,	PUNCT
easat-5598	373	11	2021	2021	NUM
easat-5598	373	12	.	.	PUNCT
easat-5598	374	1	[	[	X
easat-5598	374	2	38	38	NUM
easat-5598	374	3	]	]	PUNCT
easat-5598	374	4	j.	j.	PROPN
easat-5598	374	5	cohen	cohen	PROPN
easat-5598	374	6	,	,	PUNCT
easat-5598	374	7	statistical	statistical	ADJ
easat-5598	374	8	power	power	NOUN
easat-5598	374	9	analysis	analysis	NOUN
easat-5598	374	10	for	for	ADP
easat-5598	374	11	the	the	DET
easat-5598	374	12	behavioral	behavioral	ADJ
easat-5598	374	13	sciences	science	NOUN
easat-5598	374	14	,	,	PUNCT
easat-5598	374	15	2nd	2nd	PROPN
easat-5598	374	16	ed	ed	NOUN
easat-5598	374	17	.	.	PUNCT
easat-5598	375	1	united	united	PROPN
easat-5598	375	2	states	states	PROPN
easat-5598	375	3	:	:	PUNCT
easat-5598	375	4	lawrence	lawrence	PROPN
easat-5598	375	5	erlbaum	erlbaum	PROPN
easat-5598	375	6	associates	associates	PROPN
easat-5598	375	7	,	,	PUNCT
easat-5598	375	8	1988	1988	NUM
easat-5598	375	9	.	.	PUNCT
easat-5598	376	1	[	[	X
easat-5598	376	2	39	39	NUM
easat-5598	376	3	]	]	PUNCT
easat-5598	376	4	x.	x.	NOUN
easat-5598	376	5	zhao	zhao	PROPN
easat-5598	376	6	,	,	PUNCT
easat-5598	376	7	j.	j.	PROPN
easat-5598	376	8	g.	g.	PROPN
easat-5598	376	9	lynch	lynch	PROPN
easat-5598	376	10	jr	jr	PROPN
easat-5598	376	11	,	,	PUNCT
easat-5598	376	12	and	and	CCONJ
easat-5598	376	13	q.	q.	PROPN
easat-5598	376	14	chen	chen	PROPN
easat-5598	376	15	,	,	PUNCT
easat-5598	376	16	"	"	PUNCT
easat-5598	376	17	reconsidering	reconsider	VERB
easat-5598	376	18	baron	baron	NOUN
easat-5598	376	19	and	and	CCONJ
easat-5598	376	20	kenny	kenny	PROPN
easat-5598	376	21	:	:	PUNCT
easat-5598	376	22	myths	myth	NOUN
easat-5598	376	23	and	and	CCONJ
easat-5598	376	24	truths	truth	NOUN
easat-5598	376	25	about	about	ADP
easat-5598	376	26	mediation	mediation	NOUN
easat-5598	376	27	analysis	analysis	NOUN
easat-5598	376	28	,	,	PUNCT
easat-5598	376	29	"	"	PUNCT
easat-5598	376	30	journal	journal	NOUN
easat-5598	376	31	of	of	ADP
easat-5598	376	32	consumer	consumer	NOUN
easat-5598	376	33	research	research	NOUN
easat-5598	376	34	,	,	PUNCT
easat-5598	376	35	vol	vol	NOUN
easat-5598	376	36	.	.	PROPN
easat-5598	376	37	37	37	NUM
easat-5598	376	38	,	,	PUNCT
easat-5598	376	39	no	no	INTJ
easat-5598	376	40	.	.	NOUN
easat-5598	376	41	2	2	NUM
easat-5598	376	42	,	,	PUNCT
easat-5598	376	43	pp	pp	ADJ
easat-5598	376	44	.	.	PUNCT
easat-5598	376	45	197	197	NUM
easat-5598	376	46	-	-	SYM
easat-5598	376	47	206	206	NUM
easat-5598	376	48	,	,	PUNCT
easat-5598	376	49	2010	2010	NUM
easat-5598	376	50	.	.	PUNCT
easat-5598	377	1	[	[	X
easat-5598	377	2	40	40	NUM
easat-5598	377	3	]	]	PUNCT
easat-5598	377	4	c.	c.	PROPN
easat-5598	377	5	nitzl	nitzl	PROPN
easat-5598	377	6	,	,	PUNCT
easat-5598	377	7	"	"	PUNCT
easat-5598	377	8	the	the	DET
easat-5598	377	9	use	use	NOUN
easat-5598	377	10	of	of	ADP
easat-5598	377	11	partial	partial	ADJ
easat-5598	377	12	least	least	ADJ
easat-5598	377	13	squares	square	NOUN
easat-5598	377	14	structural	structural	ADJ
easat-5598	377	15	equation	equation	NOUN
easat-5598	377	16	modelling	modelling	NOUN
easat-5598	377	17	(	(	PUNCT
easat-5598	377	18	pls	pls	NOUN
easat-5598	377	19	-	-	PUNCT
easat-5598	377	20	sem	sem	NOUN
easat-5598	377	21	)	)	PUNCT
easat-5598	377	22	in	in	ADP
easat-5598	377	23	management	management	NOUN
easat-5598	377	24	accounting	accounting	NOUN
easat-5598	377	25	research	research	NOUN
easat-5598	377	26	:	:	PUNCT
easat-5598	377	27	directions	direction	NOUN
easat-5598	377	28	for	for	ADP
easat-5598	377	29	future	future	ADJ
easat-5598	377	30	theory	theory	NOUN
easat-5598	377	31	development	development	NOUN
easat-5598	377	32	,	,	PUNCT
easat-5598	377	33	"	"	PUNCT
easat-5598	377	34	journal	journal	NOUN
easat-5598	377	35	of	of	ADP
easat-5598	377	36	accounting	accounting	NOUN
easat-5598	377	37	literature	literature	PROPN
easat-5598	377	38	,	,	PUNCT
easat-5598	377	39	vol	vol	NOUN
easat-5598	377	40	.	.	PROPN
easat-5598	378	1	37	37	NUM
easat-5598	378	2	,	,	PUNCT
easat-5598	378	3	no	no	INTJ
easat-5598	378	4	.	.	NOUN
easat-5598	378	5	1	1	NUM
easat-5598	378	6	,	,	PUNCT
easat-5598	378	7	pp	pp	ADJ
easat-5598	378	8	.	.	PUNCT
easat-5598	379	1	19	19	NUM
easat-5598	379	2	-	-	SYM
easat-5598	379	3	35	35	NUM
easat-5598	379	4	,	,	PUNCT
easat-5598	379	5	2016	2016	NUM
easat-5598	379	6	.	.	PUNCT
easat-5598	380	1	https://doi.org/10.1016/j.acclit.2016.09.003	https://doi.org/10.1016/j.acclit.2016.09.003	PROPN
easat-5598	380	2	https://doi.org/10.1371/journal.pone.0254685	https://doi.org/10.1371/journal.pone.0254685	ADJ
easat-5598	380	3	https://doi.org/10.1108/josm-04-2019-0213	https://doi.org/10.1108/josm-04-2019-0213	NOUN
easat-5598	380	4	https://doi.org/10.1108/josm-02-2024-0072	https://doi.org/10.1108/josm-02-2024-0072	NOUN
easat-5598	380	5	https://doi.org/10.1016/j.acclit.2016.09.003	https://doi.org/10.1016/j.acclit.2016.09.003	NUM